American Home Shield Reviews

I've had American Home Shield for one year. The experience has been so far so good. I've processed a claim and there was no problem whatsoever. They are customer service friendly.

I've known American Home Shield for years. I'm an electrician by trade and have known people who have done work for American Home Shield. So it was like, "Hey you know these guys are straight up, I go and check it out and do a report. If it's this, then they cover it, if it's not then they don't." That was what I was looking for. So far they have been very good.

American Home Shield is okay. I had them a long time ago and they weren't very good. And then I tried them again and now they're much better than they were before. There was only one thing they didn't do. I ordered the furnace preventative maintenance contract for $150, and the guy that came out, is a different plan, American Home Shield inspections when they inspect your furnace for the $150 you pay upfront. He marked two things that were wrong. And then the guy that came out to fix it said, "Oh, nothing's wrong." So I called American Home Shield and nothing was done about it. They never did anything. They just said, "Well, call back." So there is like a disconnect between this preventative maintenance and the other one there. It's kind of a weird thing. I never did follow up. They said, "Well, you call over there." And I said, "Well, the man that came out was a licensed guy. We paid him $75." Then the guy that came out said the other guy was crazy. And I said, "Why did he mark it down?" Because they're independent companies. I guess that's the way American Home Shield was working. So that was the only problem I've had so far.

My experience with American Home Shield is good, but there is one thing that is frustrating for me that I'm not sure if there's a way to fix it. One time I had something wrong with my air conditioning unit. It wouldn't happen all the time so I called American Home Shield. They set up a guy that can do it. He came and did a maintenance checkup and he said everything was running fine. I told him about the problem, but he told me there is no way to see. I said, "Well what happens if it happens again? Do I have to pay another service charge?" And they say I have to talk to American Home Shield. The next day it happened and I had to call them up and had to pay another service fee and it's not my fault. Other than this I had called for a timing issue which worked out fine.

American Home Shield was recommended by the realtor when I bought a condo. I'm not sure which plan I got, but it pretty much covers everything in the condo itself. Whenever we've had an issue, they pretty much have come out there. I had an issue once about two years ago where they sent the wrong type of vendor out there and the issue didn't get addressed until this year because I was not aware of it. But besides that, it's been good. It's been worth the money that I've invested in it.

American Home Shield was part of the package of the mortgage when I bought my house a couple of years ago. The one I have covers all the inside stuff. Their system works good. Other than when I called to get my freezer fixed, AHS worked very well. It’s well worth the money.

I received good service from American Home Shield. Their vendors are reliable and always show up on time. Call to schedule the appointment and they follow through. Definitely, they do a good job.

It is frustrating. The three times that I've had to call them for issues, I've waited on hold anywhere from 40 to 50 minutes before someone picks up the phone which is ridiculous, especially when I'm at work. And the other thing is my heat had gone out. It was winter and it was quite cold. I didn't hear back for two to three days. So finally, I called the carrier, the vendor, directly. I said, "Why haven't you reached out to me?" This was at 8:00 in the morning and she said, "It's funny you're calling. I just got the email from American Home Shield about 15 minutes ago." So it took them three days to reach out to the vendor to tell them to come out and I had no heat. So I have a problem with that.

I bought my house in Feb 2013. By July, the hot water heater died. I called AHS. They had someone out the next day. Although it wasn't replaced until the next week that was my fault due to work schedule. It cost me $60 and the men were very professional. I have hardwood floors, not one scratch on them! I did have issues scheduling my central unit maintenance this last time for fall but it was a misunderstanding and was no problem. There's always going to be pros and cons to everything.

American Home Shield is a great value. With the price of electronics and stuff, I figured it would be a good thing to have a home warranty. I heard about American Home Shield from my girlfriend's brother because he had it. I've had it for three to four months. The claim service through American Home Shield was great. But the actual company that I dealt with wasn't. It wasn't very fast. It took about a week or more to get my furnace fixed in the middle of December, which was an inconvenience.

My plan is for everything but not the appliances. American Home Shield has been very good, very courteous and helpful. My heat went out and on Thanksgiving, they got somebody out here so that was awesome.

My plan from American Home Shield was for the appliances at first and then I purchased the preventive, seasonal to check the heater in the winter and the AC during the summer. My sister referred me. When you call, they do try and get somebody out here to look at the problem.

We decided to get an expanded plan for all our appliances from AHS because a friend told us about everything that they cover and their price was right. They send out representatives who are neat, polite and on time and we've had a fantastic experience with them. Overall, getting the service men here, getting it taken care of, and getting through to the right department is a lot of help. I have referred them to a lot of my friends.

When we first bought our house back in 1995, there was a Home Shield policy on the house. We used it for a while and then let it go, and I had decided it might be time to use the program again. I have a neighbor that is in the insurance business and I called her to see which one she would suggest. She suggested Home Shield. I chose the very basic one - just for the home. I have also tried their discount program with the air conditioner. I've been pleased so far.

American Home Shield has been very responsive and it's an excellent service.

We had a plumber here that charges $871 to install a sump pump that we already had. And I determined that I was never paying a plumber $871 again. So I got a home warranty from American Home Shield. My daughter recommended them. The experience has been very positive. They're very quick about sending somebody out. And I really appreciate that.

I found AHS online. I had heard about them from a friend who recommended it to me. I’m a single mom in a big house and I wanted to make sure that the house was safe. AHS service has been great. They were very quick.

I've heard about American Home Shield through advertisement and then word of mouth. Just looking at the research they had a good track record and people I know was using it. They have been pretty good. I have one problem and they had to fix my gas stove and it's good, and I got to get back to them on that.

We had AHS several years ago. We quit when my husband lost his job but took it back again because we felt like we needed it to keep our house. Service has been very good. It took them a little longer than what I like to get my appliance out here, but other than that, it was okay. It was worth having the policy with them because they pretty much stand behind what they do.

I love AHS. They're wonderful. They do everything they need to do. I've been very happy with them.

I heard about AHS from a friend. I've been told that that it was good, affordable and sort of reliable. I had a different warranty with other companies and figured I’ll have just one for everything than pay the same for each one appliance and so far so good... They had to fix my problem over the last couple of months, they keep on coming to the house and that's fine. They take care of the problems right away, so it’s really good.

I have an AHS plan which covers my systems and appliances, and dealing with them has been great. The few times I've had to put claims or I've had questions, they have been awesome. They are very professional and courteous. They answer any questions that you have. They give you a call back. It has been four years for me now since I've been running my home and used American Home Shield. I told my son and my sisters about them. It's just been a great experience.

I didn’t choose AHS but it was provided as part of the sale of the house that I bought. I decided to stay with them because their service has been good so far. The claims process was easy and the reps are courteous. It’s a good insurance policy.

I'm satisfied with my experience with American Home Shield.

We've been in the house for a while and thought it would be a good idea to get a home warranty. A friend of mine recommended American Home Shield. So far, it's been great. I've filed claims twice. I'm very very happy about the whole deal. Thank you.

So far it has been a pretty good experience with American Home Shield. Some friends recommended them so we purchased a combination of their plans because I know that our pool is covered, our appliances and stuff in the house. We filed a claim for a leak that we had in our bathroom and it just went really smooth. We filed a claim, the company called us same day, they came out, they fixed it and they are able to do it quickly.

Usually the first person American Home Shield sends out doesn't work out and the second person works out very well. I don't know if it's the part of the town that I live in... that these people are serviced for this area, but I have noticed a little tendency towards that.

American Home Shield was recommended by a neighbor. I got a home warranty because I just wanted not to have any big surprises. I got the plan with $125 co-pay. I haven't dealt with them directly. I used the website to schedule any appointments. I've been pretty much satisfied with the service. I think all but one of the people they referred was very good and professional. The experience has been very good.

I work for a mortgage company who offered discount for American Home Shield to us as employees. It took a while for me to get into home warranty but I thought it’s the smart thing to do so I purchased the best plan they offered (or maybe it is the next to the best plan). I have everything in my house covered in the plan. What I like about the plan is having a total coverage at an affordable price. I have recommended them many times and I even have a friend that I led to American Home Shield to work for them. However, I wasn't pleased with my last experience with them. They did a good repair to my dishwasher but it took them a week or two to get the required hose and had to reschedule to come back.

We purchased warranty when we bought our place. So far, we've had two problems and they’ve treated us good. We called them, they came in and replaced two of our items with no questions asked. They’re fantastic. I recommend them to anybody.

I am happy with American Home Shield. I get immediate repairs when I need them. I have already told several people about how great this company is.

A friend told me about American Home Shield and I got the plan that covers everything. The people that they sent out are really courteous and they are really good. They know what they are doing. I have recommended them to a couple of my friends.

AHS have always been very responsive and service has been good. One thing I like is that they let me request the same people back again so that I'm not getting different service people all the time. It's worked well for me when I moved into a new neighborhood and knew no services in the area that I could call them and they always took care of whoever needed to come so I didn't have to worry about hunting for services.

Everybody in the family has American Home Shield. We first heard about it through my son-in-law who is a real estate agent and our house is 20 years old. My daughter-in-law also has it. We just figured everything was getting a little age on it and just to be safe than sorry. We've had it for about a year. And so far, we've had to have a water heater replaced and our heat all in one month in November. We've had no problems with them at all. And our air conditioning went out, too, in the summer. Everybody has been very polite and very punctual, very friendly. We have recommended them, I think all of our neighbors are getting it after the first year.

I am fairly satisfied American Home Shield. They do a great job but the price is high.

I've had no problems with American Home Shield except with the scheduling but that’s been taken care of. I went online for an appointment and someone called me back and made the appointment. There was just a minor mix up and it was fine. I would recommend them to a friend.

I had American Home Shield's service people twice and they had been wonderful. Whatever happens in the house, the subcontractor calls me. And right before Christmas I had a plumbing situation. They came right out, took care of it and very nice. American Home Shield has been professional, efficient, and took care of the problem. They are good. I had intended to keep it for as long as I can.

It was fine. Everything went as it should've went.

I got the minimum plan from American Home Shield, the one for like $53 a month. They've been good. Everybody was prompt. It's okay. I don't use them much because of the $100 deductible, not unless it's emergency or something. I recommend them all the time. It's a beneficial program.

My daughter got me acquainted with American Home Shield. I got one for I thought it would be a good thing to have. Their people have been very helpful. AHS have been very efficient and on time. They have been very good. In fact, I already have recommended them.

AHS and its team have been excellent. If it weren't for American Home Shield I don't know how I would have been able to replace some of the things that they did replace or even repair. I was also able to take advantage of additional benefits when I referred my family member a year or two ago. I am extremely satisfied with AHS.

I worked for a division of manpower and their parent company is a client of ours, Service Master. I had purchased other plans from other companies in the past. We already had one issue that was fixed. The only thing I don't like is that when I do call in, it takes a long time to get somebody. They really need to add more people onto their customer service team or change the shifts or change their technology. It's one of the three or all but it does take an extended period of time to get somebody but when you do, they're great. It's fantastic. They're terrific. I'm very happy! I had a problem already and it was done very well, quickly and within reason. Everybody worked to get the part to get our issues fixed.

I'm in real estate and my company has a relationship with American Home Shield. I went with them as they have a better program. It took effect immediately. The experience with them has been really positive.

Most of the time, American Home Shield seems to be on point but sometimes some of what they cover is not clear. But I'm satisfied just the same.

It was back in 2013 when I heard of American Home Shield. I like it, it's good, and their staff are courteous.

I have had a different company at my other house. When I moved here, I looked on the internet and American Home Shield sounded like the best one for me. I recommend having your company for anybody that has a house. A lot of people have never heard of such a thing. They go, "What do you mean you got a warranty on everything?" And I say, "Well, it comes in handy especially being a widow with just social security." It really comes in handy to get things fixed. The only problem I've come across is there is a place right down the road that works on furnaces. They worked on mine once and they said that AHS pay too slow so they wouldn't fix my furnace anymore. So I had to go a long ways away to get another company.

American Home Shield have been great to work with through the last 10 years.

They have been very great and timely. I would recommend American Home Shield to family and friends.

It was through RE/MAX where my sister is a realtor that I heard about American Home Shield. And when we bought our house, we bought it a Home Shield at that time. We have a combo plan now. We've used it a few times and it's been fine. We haven't had any problems at all. It's a great thing for us and I recommend it. I still work with my sister in real estate so I know what good it does.

I used to rent out houses and one of the realtors told me about American Home Shield. I purchased the maximum plan that I could get. I used them for their basic purposes. As far as if I had a problem, I call them up and they come out here and take care of it. It's an excellent service.

I've had American Home Shield ever since I've had a home (about 18 years). I've had them off and on through the years. My experience with them has been good until this last one. We were charged a fee, a deductible, for calling the company but they couldn't fix our problem. I did call them but they said that's their policy.

A realtor back when we made our house a couple of years ago told us about American Home Shield. We did not know who to go to so we made a decision and went for it. We haven’t dealt with them very much, but they have been fine. They've been good so far. They've done what they are supposed to do and met our expectations.

The owner of a house that I rented in Northern Virginia had American Home Shield. Whenever anything went wrong with the home, he said, "Well, let me call my insurance company and they'll come out and take care of it." I was working at the Pentagon at the time, and I rented a house. Since then, I had lived in three places and have kept American Home Shield at each of those places. The quality of service was the deciding factor for keeping them. Anytime that I had an issue, they took care of it. They do a great job.

I'm in the automotive industry and I know what the extended service contract potentially cost a consumer, so when my bank offered a special for some of the major appliances and systems in the house, it makes all the sense in the world to do it. The American Home Shield team has been great. I have no issues with them. In fact, they are very prompt when I call and have an issue.

We had American Home Shield many years ago. My experiences with them throughout the years have all been good. No issues. I would recommend them to others.

We've been very pleased with American Home Shield. Had them come out for our disposer, and then the sink and did a good job. And then, another gentleman came out and did our refrigerator in our garage and got it up and running so we’re very pleased with that. They come within a reasonable time and they were able to take care of our problems. AHS is a good deal for your money.

We've been in the house for seven years. I had another company the first year and then I got American Home Shield since they gave me a better rate. The claims process goes through really quick. We usually get someone here within a day or two. My experience with them has been fantastic.

We would not refer American Home Shield to a friend. Their representatives have been good, but their vendors suck and aren't very good. We're northeast of Tampa and they send vendors from all over Tampa who don't want to come out here and do not do a very good job and aren't happy when they have to come back three times. And their air conditioner guy was a suspect. They're great for appliances and inside stuff. But that's it.

I have been playing around online and saw American Home Shield. I've had very good experience with them. When I called them for repair, they were very good, excellent.

I found out about American Home Shield when I bought my house. For the most part they were able to respond to my questions. When something is wrong, they come back and try to get it right. AHS is a good investment.

The AHS reps were very helpful. I would recommend them.

I heard about American Home Shield through the mail some years ago. I purchased a plan which includes everything. AHS itself is very, very nice. The people are very, very friendly, very nice and very cooperative and very professional. But sometimes the people that they are connected to, the people that they send out to me are not the very best for what I paid my money for. But I love American Home Shield as a company. I've recommended them to quite a few people. I just don’t like some of the people they sent out. Do they get the very best people that they could find or do they get mediocre people?

I would recommend AHS to anyone who owns a home. That's how I found out about them, a long time ago through a coworker of mine. At the time, I got their basic appliances services and I haven't had any problems at all with that service. As a matter of fact, I even had my mom's home set up through American Home Shield. I recently had them to come and do some work here at the house, just basically maintenance, and everything has worked out just fine. I don't have any problems with them so far. Just excellent service.

AHS said they’ll send someone out here because I had a leaky faucet. They say somebody’s coming out tomorrow. Today or tomorrow, any time of the day they’re coming out. Now I got to sit in the house and wait for them to come another day. For the last six times, the faucet is not fixed. It's getting worse and I have granite. I’m getting ready to get me a lawyer. The people keep on coming here, vans keep on coming here and doing something and it’s still no good. It’s leaking, leaking, leaking. I’m taking a day off from work tomorrow. I took three days off already. I might lose my job over this faucet. I don’t go to work, I don’t do what I’m supposed to do. This faucet should have been fixed. The people should have put a new faucet and forget about it.

American Home Shield is very efficient. One of our friends has had them for about three or four years and she was very satisfied with them. She recommended us to them. We pay around $53 for the plan we took, and so far, it has covered just about everything. We've used them five or six different times and every time, we've had nothing but positive results. There was one time when the technician that they sent out said he could not really handle the problem we had. So I figured, "This is going to be a major problem for us." Because I travel quite a bit and my wife works a lot, nobody was going to be in the house. Also, this particular technician wanted me to be very specific, like give him the technical term for what he was fixing, like our shower or something. In this household, we'll be lucky if we know the difference between a hammer and a hacksaw. So we had to go back and forth and I wouldn't consider that negative because we've been highly satisfied with the service we've gotten.

My experiences with American Home Shield have been very good. I can't really complain.

In January we bought a house, that was an older house, and I just wasn't too sure on all the appliances and all the hardware of the house. It was not part of the sale agreement and package so I wanted it covered myself. I got American Home Shield Systems that I heard about from my father. I have been very pleased with American Home Shield. What I have not liked is how I am restricted to the vendor that gets the work. I have no options and no choices and I feel like, in some of my recent experience that the last one I had took advantage of the situation. I had been pleased with what they provided me. I think that they need to evaluate to their expense of having one vendor get all the work.

My daughter told me about American Home Shield. She purchased it and had very good relations with them so we decided to do it. They've looked at our refrigerator and our dish washer. We now have a leak that they're working on now and we've had nothing but good rapport with them. We've told some people about it. They are very good.

I've had American Home Shield since I've owned my home. My daughter had it and she was satisfied with it so I got it. So far it's been good, I have no problems. I'm very satisfied with their help and assistance in getting my repairs taken care of.

My experience with AHS has been fine. I've been with them for a very long time. In fact, I recommended two persons who went with the company. One is my daughter-in-law who has had some experiences that she didn't quite like and the other is a long term family friend who live in Belton, Texas, and they've been happy with it. I have not had problems with them and am fairly well satisfied with my experience with AHS.

The American Home Shield experience is very good.

One of my friend told us that American Home Shield offers an option on what home warranty we want to have. So it’s really flexible, you don’t need to buy a whole package, just whatever you think that you needed. We have AHS for over a year now. I have four policies with them. I have a rental so I bought four of them. It’s really nice. Everything is good. The customer service, their response to us, were nice. The only thing they cannot control - their subcontractor. Sometimes it would take about a week or over two weeks to solve a problem.

The experience with them has been very good. They're very fast. They came out the next day when my water heater was leaking and they replaced it right away. I would definitely recommend them.

My brother who is also my realtor referred me to American Home Shield. I've been with AHS for almost a year now and had only one bad contractor. It was a minor problem, only a small leak, so I fixed most of that myself. But I went out and filled out the survey and put there that the problem hadn't been completely resolved. I haven’t heard back from them. All my other claims went fine, mostly good, but lacks little follow up.

I signed up for the premium plan at American Home Shield. I have no problem whatsoever with their service. It's great. They're always very prompt and efficient when I have a service call. The service has been very beneficial. I've taken advantage of the program on a few occasions and they've been very responsive in getting the service to my house in a timely manner.

I’m not satisfied right now with the service I’m getting from American Home Shield. The man came in, he did some good work, but then he didn't finish. He said that he’s not authorized. I got a faucet in my bathroom that’s frozen and will not turn on, period. He said that he don’t have that kind of hardware. He said that’s not in style anymore. They said that about the kitchen faucet, too, but they found one. He didn't have time to call AHS because he had too many online to work on today. So he just left. He did fix the commode that was leaking at the bottom. He put a new seal on that. He put that new faucet on the kitchen sink. But then there’s a leak underneath, and somebody’s going to come back and get that faucet in the bathroom replaced. The handle is just frozen. It will not move. Other than that, he did a great job. They've been out here four times in the last two weeks. That’s kind of an overkill. American Home Shield has been good but it’s not now.

For the most part, American Home Shield has been helpful. Our plan covers most of the home appliances. It's a good value. Last year, my oil burner went out. We had no heat for a little while. We had a group come in and they worked on it for a couple of days and actually got it going and that was pretty neat.

My daughter-in-law introduced me to American Home Shield. I had my whole home insured by them. Everything went along very smoothly with American Home Shield. I had two things that went wrong in the house. I called and within two days, both things were fixed and everything went well. Everything was beautiful. I called and they responded very fast.

So far my experience with American Home Shield has been great.

We purchased the appliance and air conditioning warranty plan from American Home Shield on the advice of my mother-in-law. Just right after we took it, the oven got to where it would cook and then it would just stop before something got cooked, and it was some short or something. The guy came and we paid $75 to fix it for us. The first man was really good. He took it out, ordered the part and then the second guy came back but he didn't know too much. If my husband hadn't been here, I don't think he'd gotten the thing loose. Anyway, he did all right and they fixed it. It's working wonderful now. AHS did what they said they were going to do and came right around. It was an excellent experience.

I first heard about American Home Shield through Wells Fargo and it was their price that caused us to change from our current one. The American Home Shield team had been courteous and easy to contact. It was an outstanding experience.

This is the second time that I've had American Home Shield. I've had them years ago as well, the regular appliances and then I just got the maintenance plan. They've been very courteous whenever I've had questions. I would recommend them. It's peace of mind for me.

I've been a customer of American Home Shield for many years due to to their cost. I have a couple of different homes with them. I just do my transactions with them online and so far, it's been satisfactory. I attempted to do a service with the lawn care but their prices were not competitive.

I've had American Home Shield for 15 years. I purchased that program when I bought my house through the realtor. And I kept it ever since. I didn't know what was available at that time but my realtor took care of it for me. He says they’re good. So at that time, I said, “That’s fine.” They went ahead and put that on my house. American Home Shield is very efficient especially recently, they were right on top of it and they had it taken care of within a couple of days because it was during the holiday. There weren't any plumbers available but they found one. They’re great. I have no problems with them at all. I've recommended the company to several people.

I got interested in American Home Shield through friends who talked about their service. I haven't had any problems with them. What I like about their service is that they are reasonable and the people that they have been sending out for plumbing issues or whatever have been very professional. They are a great company to work with. I haven't had any problems.

It was a good experience. The contractor that they contacted, because of the Thanksgiving holidays, were a little slow to respond. But once they did, I was totally happy with everything.

I would recommend American Home Shield as the representative was professional, punctual and friendly and they did the job that needed to be done.

I’ve had American Home Shield for years. There’s a lot I’m okay with their service but I don’t like the usage of some of the vendors like ARS. I’ve requested that ARS no longer comes to my home. ARS is a rip off and I think they should not have the contract with them because they give the American Home Shield a bad name. I know that American Home Shield will pay the claims but AHS is only going to pay the claims based on the information that’s given to them by the servicer, and ARS is horrible. American Home Shield itself isn’t the problem, it’s the vendor that they used.

I'm a realtor and I use American Home Shield all the time. I always sign up for their first 2 level plan and recommend them to my clients. The AHS team has always done a good job and I'm happy with my experience with them.

My overall experience with American Home Shield was very good.

We had been thinking about getting a home warranty for a long time and a lot of family members have been telling us about it, but we just never did. So we decided to go ahead and do it. We went and got American Home Shield as that's the one I had heard about from the different friends and family members who said how good they were. It's been over a year since. The experience was good and we haven't had any problems with them.

My overall experience with American Home Shield’s service was good but the appliance is still not working right.

The only things I can review at this point are:

The house is a rental and I needed a home warranty to help with covering maintenance items. I researched on the internet and found American Home Shield. At the time, their cost was lower and they covered a broader range of items. So far, the experience with them has been okay. The difficulty I've encountered is they have a deductible and have to pay $75. I paid the $75 over the phone directly to American Home Shield.

I got the hundred dollar deductible plan from them. My experience with them has been good. It's really easy to work through.

I have systems coverage with American Home Shield for major things like plumbing and heating. They are competent. I've been able to take advantage of the additional benefits like the discount program.

It's been very good. We have been happy with American Home Shield. We haven't yet been able to take advantage of any of our additional benefits as one of their customers, but all the technicians and all the company they sent to us have been really good and very responsible. They have always followed up with anything. It seems like they have good team of people assemble do any repairs. It has taken the anxiety out of figuring out who to call for what. They have helped us with that and we got good service.

undergoing open heart surgery at the same time. I came home from the hospital to find out I had a screwed up air conditioner.

My brother had American Home Shield for years. He recommended it to me so I signed up for it’s 3x3 plan. The technicians that have been out here for our refrigerator, air conditioner, plumbing etc. have been very good, professional, very knowledgeable and friendly. They respect your home while they’re working on your appliance and then if I call in and talk to somebody at American Home Shield they’ve always been service-oriented. They definitely want to take care of their customers. It was a great experience. I would recommend them to others.

My parents have American Home Shield. We've only been with them a couple of months. I chose the plan which I thought we needed. I called on a Wednesday and it was during the busy holiday time, and she said it may be a couple of days or maybe through the weekend. It was hilarious because the guy that she referred us to was here in town and he called me and got it done right within two hours. So it was a great thing. They are very thorough.

My experience with American Home Shield was very painless and professional and whatever job I had done was done well. I would recommend them to my friends.

I heard about American Home Shield through a friend. The team was courteous and was able to answer all my questions. I got the $100 a month and the $57 a month and it includes the sewer for the first year. I only had this since the end of October. So I hadn't much experience. The A/C last month, I've paid 50% of that without a problem. I had some other issues that came up, they didn't pay on but it was not included in the contract that's what I found. To summarize, it has been great. It hasn't been bad.

American Home Shield is very good. They've been courteous and able to answer my questions. I would recommend.

I started purchasing property in Florida that's why I heard about American Home Shield. I have purchased different kinds of plan from them and have been doing business with them for six or seven years already. The AHS team are very friendly. When I want to know, they can tell me exactly how they are working, how the best they can do it. I always recommend them to all my friends. I am very happy with them.

I had a great experience with American Home Shield. Everything was fine. Not a problem. They're excellent. My husband is thrilled.

I've had American Home Shield for three to four years now. My plan covers everything in the house. We live out in a rural area and we have a well outside and it includes the well. They have replaced items for us that were broken or couldn't be repaired. I've had no problems. If there was a problem, I would not have continued with them. I'm pleasantly surprised and satisfied with them.

We purchased the full plan from American Home Shield, the one with the plumbing, electrical, and appliances. And then we signed up for the air conditioner and we paid next to $107 for that. We called at one point and had them come out in regards to the air conditioning and they were very prompt. We got a phone call within half an hour of calling them and they came out within a day or so. It was very quick. So far they have been beneficial.

AHS people are professional and knowledgeable. I would recommend them.

One of my granddaughters has American Home Shield and my daughter has it. They have taken care of several things for me. But I had a big problem a couple of weeks ago. I sure could have used them then. Water overflowed and backed up in the house and I understand they don’t take care of that. It cost me several hundred dollars to get it emptied up again. I’m very happy with the results I've had so far with them. They replaced my hot water heater when it burned out. We all have these problems in the house at some time but I feel like I’m well taken care of if I need something, if something happens.

My son was a member of American Home Shield so I also went ahead with it. I purchased a plan about 10 years ago. Everything has been fine. I have no problems with them or whatsoever. Everybody that they had sent out, the contractors that they have used, their service technicians have been clean and courteous and prompt. I am very pleased!!

When we bought our house, it already has an American Home Shield. The sellers paid for the first year. The plan covers a couple of the appliances and everything in the house. We only had one problem with them when we tried to renew. We had it for one year, then we didn't have it and then we just renewed it. And they billed it for the year that we didn't have it. They also took all the money upfront. It was a fiasco. It took a while to get it straightened out. But otherwise, it’s been great. I have told a lot of people about American Home Shield. It has been a good experience overall and well-worth the money.

My experience with American Home Shield has been so far so good. The team has been courteous and knowledgeable. I've only had to use them once.

A friend told me about American Home Shield and they were very happy with it and. I've never heard of it so I decided to try it. We were so pleased with it. Everything has been really good. It's just that in our area where we live there are not good service people but other than that as far as American Home Shield, they're great. No problems at all. They're very helpful. I've recommended them numerous times and I do it all the time.

I first heard about American Home Shield through my realtor and I've been with them for over 5 years now. I bought the highest plan that they had had. There's not a lot of companies that I'm impressed with and American Home Shield is definitely one of them. They're always really great and just seemed to be organized. Even the people that they contract out are really great people. So I'm really, really impressed when it comes to pricing because I feel like it's competitive. I really appreciate the fact that they have multiple plans to choose from, so that's really good, and their coverage too. One time, they couldn't get my air conditioning the next day so they let me go buy one and they paid me back for it. That was really cool.

For the most part, American Home Shield has been good.

When I purchased this home in 2005, the seller had employed American Home Shield to do an inspection for me and I met the representative then. Then I applied and have been a member for several years now. I'm under the enhanced plan at 5/31/07 when that was recorded. Every time I've contacted them they've responded and I don't have any problems with the agency nor do I have any problems with the service representatives that have come out over the years. It's a good relationship and a good investment.

We were referred by a friend to American Home Shield. They have been great. They come when they are supposed to come and everything has been wonderful with them. They are dependable. Their service is great and we've had no complaints and we definitely refer them.

American Home Shield did a good job. It was nothing they could fix. It was actually Duke Energy's issue with fixing the house and the electricity went out. But the guy that came out was very knowledgeable. And I had done the wiring on that house way back when. He knew it well, he was very well informed and did a very thorough job. I was happy with what he did.

American Home Shield is very easy to work with. Would recommend them.

Excellent service from American Home Shield. Everything was great except for trying to get in to customer service. The hold time is too long.

My experience with American Home Shield has been okay.

We found AHS on a web search that we did about home warranty and bought the one that had the $75 copayments or service payments. The first time that we called and needed something fixed, they were really quick about giving us a name and a number of an appliance repair person. I’ve already recommended them to two people. Everyone should definitely have the American Home Shield insurance. It helps to get repairs done and to stay up on the bills and everything.

I heard about American Home Shield in 2008 when we purchased our first home. We just returned because we lost the home so we didn't need it for a while. And now we're homeowners again. I absolutely love the company and totally plan on staying with the company. When we moved here, they gave us another company that was not like American Home Shield and they were horrible. And I opted out and went on and just paid American Home Shield monthly and revoked the free one year thing with the other company. It was not good. The experience with American Home Shield is great. I'm not going anywhere. I wouldn't choose another company at all ever.

American Home Shield has been wonderful ever since I've used them. I've used them quite often and never had any problems with them at all. I've been very well pleased with what they do for me. They're great and extremely wonderful.

We had American Home Shield years ago when we had our original mortgage and then after the mortgage got paid off we didn't continue with the policy but I had in the back of my mind to keep going and that's what we did. The plan we had at the time was offered with the mortgage but it was for appliances and repairs. We had an issue with our water heater and it was the night before Thanksgiving and even though it was really late, the gentleman came out and he took his time and he was professional. He went out of his way to make sure that we were taken cared of even though it was late and short notice. They are great.

I would recommend American Home Shield. It's a great service.

We lived in California. We had American Home Shield in 1990. And we were very happy with it so when we moved to Arkansas, we just continued to have it. They're very courteous. The last problem that we had was with our washing machine. And the fellow that has the contract with Home Shield had to come from Harrison which is about 40 or 50 miles from here. The service is excellent and we have not had any problems whatsoever when we had a problem calling in. They were always sending someone out to take care of our problem. It was absolutely great.

When we first bought the place, AHS was recommended to us through our agent at that time. So far, everything has been handled okay. We're satisfied with their service and don't have any complaints. The AHS team has been really good with us, extremely courteous, more than helpful, and make sure always gives phone number to call back if we are not satisfied. I've told my friends about them.

We got home warranty from American Home Shield because it was working for my daughter. They were doing what they said they would do. They've been good to us and gotten what we needed fixed. They've come back when we had a problem. My sister-in-law might have joined, but I don’t think she gave my name so I haven’t had the benefits of refer a friend or discounts. It’s been good so far.

We've had a home warranty for a long time but the other company's prices were just ridiculous. I couldn't afford them. I was looking around for something less expensive. I talked to some people that I work with, neighbors, asked around and I also looked online and heard of American Home Shield. I got them since this summer and it's been fine. I have already submitted a claim and it was great. There was no problem.

I've had American Home Shield for 25 years or more. It's been exceptionally good all the way through. I have it mainly for my home. 90% of the time and going back 25 years that I've used American Shield, I've been very impressed with the people that they recommend. I don't know how they pick but they usually pick exceptionally good people. I'm exceptionally satisfied with them.

I had a wonderful experience with American Home Shield. My friend highly recommended American Home Shield so I went with them. Their team has been very respectful when they come into our home and they seem to know what they’re doing. We haven’t had any problem. We are extremely pleased and very satisfied with their services. We have and would recommend American Shield to everyone we know that has a problem or when we’re talking about things like this.

It was a great experience having American Home Shield.

A friend told me about AHS and so I went with them. Everything has worked fine. They've been very prompt in notifying the service people. Excellent service.

I had a competitor home warranty company and American Home Shield's prices were better. I got the whole house plan. We covered all of the appliances in our house and we have the discount program. I'm very satisfied with them.

We had another home warranty provider before when we bought the house. When we bought the house they raised the price with the other one. I looked at American Home Shield and they were cheaper. They covered more for the money yet they were cheaper. They've been fine when I submitted a claim. My problem is the service man they send out here. Some of them I have my doubts about. But other than that, their service is fine. We've had three things go and one guy came out and took almost six weeks to get parts for it. This is what gets me. The other guy who says nothing's wrong but it still doesn't work right. The other one who had come out and never gave us a receipt. I called their company three times for the receipt and never got one yet. So it's not their side, it's the other side. I've recommended American Home twice. I've had no problems with them. They've been courteous with me.

I had a home warranty with a different company and when my mortgage was transferred to another company, for the first couple of months, I wasn't being charged for it so I went ahead and started looking around for something to replace it and I found American Home Shield. I did a little bit of research and they seemed to be pretty good. We've used them once. I had a leaking pipe and they sent out a plumber who did the job quickly and well. They sent out a guy who fixed the dry wall. I am perfectly pleased.

American Home Shield is not perfect by any means but they do a pretty good job.

We purchased a house and they gave us one year of American Home Shield. We continued using American Home Shield’s plan that covers almost everything in our home. They've always been able to answer questions but I’m not thrilled right now because we did go 10 days without our heating unit. This was during the cold days that we had so my experience up till then had been pretty good. It take too long and there was no excuse for it. American Home Shield said that it wasn't the right kind of their issue and the other group didn't expedite the part at all. So we sat there and wait for a part to come in. American Home Shield have been steady so far and reliable but again I’m not thrilled with how they handled our heating unit issue for they could have handled it more appropriately.

When I bought the house, American Home Shield was part of the warranty. When I got the house, everything was covered and now it's just the A/C and plumbing and some stuff. Everything has been great and satisfactory. They do a good job. It has been a very good experience.

I have recommended American Home Shield to several friends. Overall, it's a very good experience.

promises to support their product.

My overall experience with American Home Shield was very good. I would definitely recommend them.

I've had AHS for several years and didn't renew it one time then decided I want it back. I've had no problems submitting a claim and dealing with their people. The claims process has been easy and the representatives were courteous. I like their service and have recommended AHS to my brother.

I haven't had a problem with my American Home Shield plan. The plan includes the basic house stuff plus the washer and dryer and all the appliances and systems. I called them for the heating and air conditioning system and they were out the same day. I have also called them for the washer and dryer. It was only a couple of days. So I think they're doing good with responding. They've done very well.

I called AHS because I had a plumbing problem which I thought was a problem and they sent somebody right away. The person who responded did a very good job, very professional, very courteous, and seem to know what they're doing. So far, I'm very happy with AHS.

My neighbor told me about American Home Shield. I got two home plans - I have a rental and a major home plan. The people that I talked are courteous and respectful, but having covered what I thought I paid for. For example I had a dishwasher and I had to go 5 months before they replace it. They were rude. For example, they paid for the dishwasher but they set it in the middle of my living room and then I had to hire somebody to put it in. They took out the old dishwasher and left it and I had to pay to have it removed.

I had a home warranty with AHS before with my Wells Fargo mortgage and had good experience with them. Unfortunately, when I refinanced my mortgage, I never got around to rearrange the home warranty and that's when everything broke, so I realized I should have it. We've only had one issue, one call where they had to come out and it was fine.

It’s definitely a good business... When we make the appointment they are here on time and are very nice over the phone. They repaired our oven and our air conditioner as well and everything seems to be working fine. There's one thing I would just complain about otherwise the service has been great...

I'm satisfied with the service that I've gotten from American Home Shield. So far the few times that I had to use their service, they've been good. I would recommend them.

It was through our bank that we heard about American Home Shield. We got the appliance coverage. So far they've been great. The only negative thing we'd experienced from the plan was when we needed a plumber and they've sent us the same plumber twice. That guy is not allowed back to my property. He did not know what he was doing. He was the most rude and discourteous person I've ever had the displeasure of dealing with. In order to get my problem fixed, I went outside the plan and hired my own plumber. Now that last plumber they sent us who changed out a disposal unit was super. I don't know whether they dropped the other company or what but I will know the name when they tell us who they're going to send because I keep all my statements. That way I would know who to avoid.

We love American Home Shield. They are reliable people. We pay them every month or once a year to fix stuff for us when they break.

When we bought a house, it had a warranty and it ran out. And we couldn't renew it because we had two claims against the same thing. So I did some research and I found American Home Shield and I signed up. When I started researching, I saw that regardless of how many calls you have, you can always renew it. The one we had in the house when we bought it, the AC unit upstairs had gone out twice. And when I went to renew it, they told us since we've had two calls on the same thing in a year, we can't renew it. I thought that was the craziest thing I ever heard. I've not had any issues with renewing or whenever I've had a problem in the house. It's been a good experience. I would tell my friends it's a good deal for major repairs that you don't have to pay for out of your pocket.

American Home Shield is 100% very professional. The people that came out to fix my A/C were very prompt and quick. They did an excellent job and their service was outstanding. I was really pleased with them. I've dealt with them before in the past and they went out of their way to make sure to meet me and I was really impressed with that. I will recommend anybody that has the service to go to them because they are really good service people. The only thing that I'm not too crazy about is that every time that someone comes out, it's a $150, which I think is a lot of money for a service call. But the whole service experience with American Home Shield has been excellent. I have no complaints. I'm very satisfied with their service.

American Home Shield is fine, no issues with them at all. They're great. They're really responsive and always try to meet the customer's needs.

I had this insurance for a long time. I don't even remember how I first come up with it. I am very satisfied with everything whenever I used American Home Shield. When I call and they answer, everything is really good. I have it for my house and my daughter's house. Their service is great.

We've had good luck with American Home Shield. There was a little bit of a mix up on the green box. But we got that settled. It was just a misunderstanding about dates. And that one was as much ours as theirs. Everything went well. Sometimes, I haven't been as pleased as others but all in all, we've been a member for a long time so that counts for something. I recommended them but it's not perfect. I think what people don't understand is not everything is covered and you have to look at what's covered. Read your contract and if you know what's covered or if it isn't covered, get it covered. The only thing, we had more trouble when we had our house in Nashville than we do here. It took them longer to get things organized.

When we bought our home, AHS came with the purchase price. At the time, it was called Texas Home Warranty. The people, overall, have been courteous and helpful but there's exceptions from time to time. I call and they come out and they do what they're supposed to do. They do a good job. I get it every year and I do use them. I'm satisfied with AHS.

I would recommend American Home Shield. All in all, the end result worked out great.

I'm very happy with the service I get from American Home Shield.

My wife has been in the real estate business for a long, long time and we've known people who have had American Home Shield successfully so we decided to also get American Home Shield. We had them for a while now. We purchased the combo plan that covers systems, appliances, etc. They have been very responsive and very courteous. Their technicians and repair people have been very nice as well and very skilled. So we've been very pleased with the work they've done and the remediation they've done for us. We are very satisfied with their service.

Our neighbors had really good luck with American Home Shield. We decided it was a wise decision. So on our neighbors' referral we purchased home warranty from AHS and are now approaching three years on our contract. I was a little disappointed one time with the plumber they sent out but everything else I've been very, very pleased with. We're very happy with AHS.

American Home Shield is so good. They have excellent, superior service and are easy to do business with. They're wonderful.

I had an outstanding experience with American Home Shield.

We signed with AHS in February of this year. We have placed 3 service requests, each one took days to get a contractor onsite, took multiple visits to fix the problems and even then the work was done poorly with quick, temporary fixes designed to hold just long enough for you to have to pay another $75 service fee to have AHS send a new vendor.

Everything has been taken care of that we needed to have done and American Home Shield has been very efficient.

I got American Home Shield when I bought my house. It was part of the deal. It's been a great service, and I would recommend them.

We have had AHS for about a year now for our home and had to unfortunately use them several times. Each time was very frustrating. However, the most recent was on Christmas Eve morning our sump pump failed and most of the finished part of our basement was flooded with + inch of water. We immediately called a local company to clean up the water knowing what kind of damage water can do even in a short period of time. Then called AHS to have someone fix the sump pump. After waiting for 2 hours for the first plumber to call, we called AHS back asking for more help. They called another plumber and called the original one back placing emergency work orders to these plumbers. After they made the second call, they told us we had to wait another 2 hours before any possibility of finding our own plumber and getting authorization. And even then, they couldn't guarantee service that day, but within 24 hours.

I have been with AHS for several years and insured two properties. I have a leak in the plumbing of my home built in 1951. I have been trying to get AHS to repair since Dec 12! Two weeks later and I am still without water. The damage from the leak has been repaired and nationwide even put my 62 year old mother up in a hotel for the entire time. Yet now that their work is done what is she to do because I am still trying to get AHS to fix the leak!! 1st service man they sent out was rude, nasty, and disrespectful. He lied and didn't fix anything. Was told I had to use their techs. WHY? Especially since the one you sent has a D- rating with the BBB! It would appear you would want someone working for you who was a better representation. Now I have another tech and I am still waiting to hear if my repair is approved, then of course I will have to wait for them to actually do the repair. Starting to think it would have been cheaper and lest frustrating to put the money for AHS in a savings account and forget a home warranty!!

I've been with American Home Shield off and on for a long time. They were the company that did what I wanted to have done. I didn't even look at competitors and I didn't shop around. Their people have been wonderful. I had very, very little problems with the vendors they've used, but off and on. I don't know how that could be prevented. Overall it's a very good experience. I've not only been with them, I have them now on both of the homes I own and I've referred them to other people. So I'm a very strong advocate and will continue to be with them as long as they perform the way they have.

I've had American Home Shield for a lot of years. I've never had a problem with them. I got the plan that covers everything. The AHS team has been very good, but I've neglected to ask some things on my end when I've had a couple of things that, in my view, a contractor sold me that I didn't need. But I never went to them and questioned it and that was my fault.

Right now I am very angry with my experience with American Home Shield. I have yet to hear back from an ongoing issue. I've had a service guy out 8 different times for my dryer. I finally purchased another dryer on my own because having been told that it's being rigged because American Home Shield doesn't want to spend the money to replace it since they already replaced my washer. So then I speak to a gentleman that I wanted to cancel my actual plan with them and spoke and he said, "Ma'am send me a copy of the receipt." I said, "It's much cheaper than the brand that you would have to replace eventually," and he said, "Send me the receipt. We'll reimburse you. I'll call you when I receive it."

My husband has just passed away. A friend of mine had a home warranty with American Home Shield and he recommended that I get a home warranty to help with the things that my husband used to take care of. So I purchased a plan from AHS. It’s their basic plan which covers my heating and air conditioning unit and I have benefited from having it.

American Home Shield is responsive, but they don’t always cover what they say they’re going to cover.

My daughter had American Home Shield and she introduced me to it several years ago. I got the one that covers just about everything, worth $48 a month. I have no complaints. In fact, I used them today. The first time, they had to replace my hot water heater - it worked fine, no problem. And today, it was a leak under my sink and they fixed that. They're real nice people and seem like they know exactly what they're doing. I'm real pleased with them. They're great! Since I've been with American Home Shield, I've used them 4-5 times over a period of time. And every time, I'm satisfied with it.

When I bought the house the AHS home warranty came with it. It was prepaid for three years of standard coverage at the time. Five or six years ago, when a component of the microwave went out, they replaced the entire microwave oven. That was nice. I am almost happy...

Experience with American Home Shield was very good. Totally recommended.

We had American Home Shield off and on for 15 or 20 years. It's been a long time because it was in our other house. We thought it was a good deal. Here in Vegas if the air conditioner breaks it can be quite a substantial bill and you can't live without air conditioning and to us it was just a good deal to have this kind of insurance. Why not, you get insurance on all kinds of other things?

I heard about AHS from a coworker who had very good experience with them. And being a single parent and being in a new home, I thought that that might benefit me. So far, I have not had any complaints. Every time I need a repair, I just make the phone call and they put me with a contractor within the area and I usually get a call back within 24 hours and they're on the repair. The AHS team was courteous and knowledgeable and able to answer all my questions. It's a great company. They stand behind their contract and their work, no hidden fees. I think it's just a great thing.

American Home Shield seemed to offer more, that's why I chose them. I'm on disability, that means a fixed income. So if I decide to do something bizarre, I don't have anything to get it fixed. The American Home Shield team has been courteous and knowledgeable. They were prompt and the problem was taken care of. Considering the problem, it was a rather good experience.

My house is 15 years old and I haven't had any air conditioner issues or anything like that. I knew about American Home Shield. They were here and part of it. They've been very responsive.

We've had American Home Shield for years. We had it for a while and then we let it go. And then my husband said, "Let's take it back up." So whatever he says, I did. The first time, we were paying $40 a month and now we're paying 50 somewhat dollars a month. They've been courteous and very helpful. They're coming through with what they promised.

A friend in New Hampshire has American Home Shield and they love it so I decided to get one. The plan I purchased is for appliances, air conditioning and that kind of stuff. The people that had to come up to repair stuff were really quick. And when American Home Shield got in touch with them, they called real fast. They were really good.

I liked what I read in their brochure so we went with them. The house we moved into had been a foreclosed house that someone bought and fixed up. And not knowing the age of the appliances and stuff, we thought it was probably a good idea to get the basic plan from AHS for appliances and the hot water heater, furnace, plumbing...

My realtor suggested that I get a home warranty from American Home Shield so I purchased their combo plan. It’s been fine. I got one claim and they were great. It was resolved quickly.

American Home Shield is very professional and very quick.

My American Home Shield plan covers home systems and appliances. I've always had positive experiences from top to bottom. They've always taken care of what we needed and either repaired or replaced whatever was going wrong. And it's always been a pretty seamless, easy process from reporting your problem to having it resolved. We never had much trouble with utilizing the system and its always come through for us. We've always been totally satisfied with it. It's a good product and it has helped our household a lot. I do recommend American Home Shield to people but I've never been rewarded for it. I don't know if anybody has ever taken my advice on it.

American Home Shield is very good and very efficient. I would recommend them based on my overall experience.

We had a previous home warranty that was canceled on us. My wife heard about American Home Shield from a neighbor or a relative, so we went ahead with them. We've been with AHS for three years and so far our experience has been excellent. Submitting claims with them is an easy process.

I heard about American Home Shield through a friend of mine. She told me about how well it worked for her. Her recommendation made me decide to go with American Home Shield. They’re very good. They answer all my concerns. They are great.

I would recommend AHS to anyone. They are very responsive.

I heard good things about AHS from others who had the policy and I'm pleased with their service. I would recommend them.

First, a summary of my experiences with AHS... I had two warranties on two homes at the same time: Two terrible experiences, One very good experience, One mediocre experience. The latest, very frustrating experience is explained below. It appears the policies and relationships with contractors is designed primarily for their benefit...not for customers!

We have a combo plan with American Home Shield - it was for appliances and it included our heater and air conditioner. We had them in another house some years ago. Then we moved to a house about 6 years ago and signed up again. In the last 5 years, we've used them three times and every time the service has been excellent. They are knowledgeable. They've helped me a lot. This year they came out with what they call a custom plan. So we made a couple of modifications. It cost me a couple of dollars more but I took their advice and was glad I did. I have recommended them to a number of my neighbors and know a couple of them have signed up. I'm not big on buying warranties but I thought because of their reputation and the fact that I had a good experience with them that we would renew and we have certainly no regrets doing it. They're there when we need them.

American Home Shield has been very good. When we bought the home, they had the first year of the insurance policy on it. We just renewed it every year.

When I bought my house in Oklahoma, the people we bought it from had American Home Shield and so I just renewed it. And then when I moved to North Carolina, I got it again. I purchased the basic plan which covers electrical, plumbing, washer, dryer, water, heater and all that kind of stuff. I got a service plan last year where each year you get your air conditioning system and heating system serviced. I paid for it so I don’t have to pay when I call somebody to service it for the season. AHS team has been good. I only had one bad experience and it wasn't with American Home Shield. It was with one of their vendor people. I ended up having to pay an extra $75 and didn't get any work done because he showed up a little bit early and then he left. And I was running a little bit late. And he wasn't very polite or professional. He was rude. But I paid it anyway. But when it comes to my AHS experience, I am pleased.

American Home Shield gets people out quickly like they say the will. They just need to improve a little on some of their vendors. And we have had a couple of people that come out for different things we weren't real happy with. But if the same name came up again, I might tell AHS I did not want them. The guys that came for our heat pump were slow to come out and get the work done. They had two or three different guys at one time that tried to fix the same thing. But overall, the people that we've had are fine.

I found out about American Home Shield online. Its cost and coverage made me purchase one of their plans. Their service has always been prompt and everything has been fixed. They have been excellent and courteous.

Every encounter is aggravating and exhausting!!! The latest joke was regarding a service request last week. I made a request last Friday and I am being told that next Friday is the earliest availability. No hot water for a week? Really? When I called them directly, the rep was very unhelpful and basically said too bad. They're never easy to deal with and NOTHING is EVER Covered! They get 0 stars from me. I will NEVER EVER refer anyone to this warranty company.

AHS has contacted me several times in an attempt to resolve my problem,which they did.I'm very satisfied with the response and priority they placed on this issue.