American Home Shield Reviews

When I first got AHS in 2001, I loved it. It was $35/month and $30 for a service call. They came out and fixed plumbing, HVAC, electrical and dishwasher. I was very pleased being a single mother with a home.

I am the POA for my grandmother who has dementia/Alzheimer's disease and is in an assisted living facility. I rented out her house and the tenants had a problem with the oven. I called AHS hoping they would fix it, wishful thinking huh? My first call was on 9/17/12 and a week later, we were able to get a contractor to look at the oven for the $95.00 service fee. Within a couple of weeks, he replaced something and said the oven would work fine now. No such luck. Sometime later, my tenant was calling me again because it stopped working.

We had a plumbing disaster on a weekend, and AHS said they couldn't find anyone available. So they told us to use our regular plumber and they would reimburse us. Two hours later when our plumber was working on the problem, an AHS plumber called to come. When we called to tell AHS what was wrong, they said we had no authorization and they would not cover anything. Unfortunately, the reps who told us to find our own plumber didn't record that in the AHS system. This cost us $250 just for a diagnosis. Then we will have the AHS plumber do the rest of the job (for another $80+).

It is impossible to retrieve your information online if you do not have your account number. It says you can enter your email which I did, and then I get a response saying that the email does not exist, even though they have used this email address for years, at least 10. I called them, tried to do the automated thing were you say your issue, and of course that does not work either. After being on hold for 20 minutes, the person reads me my email address and asks if it is correct (it is the same one I had tried to enter online). I then tell her about the issue I had with the system telling me that my email was invalid. She says, "Oh, just register as a new client (I have been with them since 2000)." Just to move forward, I started doing that and it re-asked me all the questions about my address, types of appliances, etc.

We bought our house around 2006 and were given the typical one-year warranty with the sale. We had American Home Shield before and actually had a furnace replaced several years ago with no problem. But this time, we had some problems with an outlet that kept kicking off the fridge, so they sent someone out. It wasn't an electrician, just a handyman. He said the fuse was loose in the panel and replaced it. That didn't fix the problem so another technician was sent out with a little more experience with electrical problems. He fixed something else, and of course, still no luck after he left. I ended up just replacing an outlet in the kitchen myself and the problem was solved and we were out the fee for the technician coming out.

After many years of being covered by AHS, I received a letter stating that my contract would not be renewed at the end of its expiration date. No reason was given nor was a reason given when I called to inquire. That's not exactly the type of customer service that I expected from a company whose services I have had for so many years! Nor is it the customer service that I expected from a company to which I had sent so many customers via my real estate business.

My washing machine broke in October. A technician was sent out to repair it and he had to order a new belt, which would take a week to arrive. He returned to put on the belt. The machine worked but sounded like it was going to blast off to the moon. After 3 loads, it broke again. I called AHS and the repairman returned. Now it was a problem with the transmission and would take 2 weeks arrive (how is it arriving? Wagon train?). He returned to replace the transmission. Oops! The rotor is corroded! He needed to order a new one. "Should be faster than before," he says. He returned a few days later. "Oh no! AHS sent the wrong transmission. I'll back." The technician has been to my home four times and my washing machine still isn't fixed. It had been nearly three months!

We had a leak, could not get service till 25 hrs later. Plumber stated he could not get authorization from AHS. I called, got through, then the plumber spoke with AHS and because we plugged the leak, we were denied coverage. I guess if we would have let the leak go through the walls and tiles, then we would have been covered. This is the most ridiculous excuse I have ever heard of. Believe me, I am cancelling my contract with AHS and if you have a contract with them, good luck!

I called American Home Shield because my downstairs heat was not working properly. They dispatched Comfort Zone. The contractor apparently had no idea what he was doing and disconnected all of the zone valves. Now, I went from having too much heat to no heat. When I called the company to dispatch another contractor, Always Air said that all the zones were disconnected and would not fix it. Now American Home Shield will not fix it and says the contractor said he did not do it. I have been a customer for 2 years and my heat worked fine in the past. They said that if I pay to have them connected, they will honor any problems. I am very angry at how they can send a contractor into my house, break my system, and not feel any remorse. I will never do business with them again.

This is a rip-off company. Do not buy into their protection plans. I've been an AHS customer for four years with only one service call and it was addressed. Now after calling in to look at my current contract and to see if I need to add any additional coverage, I was given false information from a rep. about services that would be covered if I changed to a certain plan. As customers, we do not have the option to view plans online before we change or accept any plans. We are only going by what AHS rep tells us. I ended up changing my plan to get what I thought would cover some additional items in my home. Now I need some repairs and have found out that the additional items that I inquired about isn't covered after I was told when I renewed my plan that it would be covered. I've called AHS for about two days now and each rep tells me that they are sorry that I was given misleading information, but there is nothing they can do and my plan doesn't cover the service that I need.

I received an AHS Warranty with my home purchase. For the last two months when I change the furnace filter, it is soaking wet. So, I called AHS and had a company come out on November 20, 2012 and look at the furnace. The service guy said the syconoid on the humidifier was stuck open and that was what was causing the problem. He then disconnected it from the system so it would not keep leaking water. On November 21st, I called AHS to see if the issue was covered, and I was told the company that came out has not sent in the problem yet. I called again on November 27th and spoke to Grace. She tried to call the company that came out to see what the issue is and also emailed them, still no reply.

Our microwave stopped working properly and was determined by the repairperson sent by American Home Shield to need replacement. First, the contract states that American Home Shield will only cover the basic functions of the appliance and not the color, dimensions, or brand. Because of this, we were offered a black or white microwave to replace a stainless steel (high-end brand name) one. We opted to upgrade in order to get the stainless steel version of the replacement, which was $50, plus a $50 fee. Then upon install, the wrong size trim kit was sent as it was too small for the micro. After waiting another week, the larger size arrived but upon install does not fit properly. The design of the trim kit has a bell shaped curve at the top which causes our cabinets above the space to no longer close. After calling customer service, they advised me that American Home Shield would not provide any remedy for this problem because it's the customer's responsibility to verify measurements. We did on the microwave, but were not provided anything about the trim kit.

I was a member of American Home Shield and asked for AC repairs. AHS brought in local HVAC contractor. Contractor spent one minute and stated that most of the other units in surrounding buildings have the same problem and he couldn't fix it. He also said he will not charge service fee. AHS sent me bill for $75 for contractor that stated he couldn't fix the problem. This was in mid September in Glendale, CA where the temperature was close to 100 degrees F. I called Home Shield and they didn't want to refund $75 service fee. I told them it was unfair as they can send multiple contractors that can't do the work and charge service fees for all of them? It's unbelievable that these companies can do this to hardworking Americans.

I have been a customer of American Home Shield for about 11 years - way longer than I should have been. However, this year they have pulled the final straws: My washing machine was approximately one and a half, maybe 2 years old. The computerized panel board had gone out. I told AHS when I called in the order. They assigned a major department store to repair it. They didn't come out for the initial visit for weeks. Of course, it was the panel board that needed to be replaced as suspected. They had to order the part and it would take a couple of weeks to get to my house. Once it arrived, I had to call (major department store) to make an appointment to have the board installed. All in all, it took 7 weeks to get a simple repair done. The part that was shipped to my house that took a couple weeks to arrive came from Farmers Branch, TX - a distance of 30 miles from my house. I would have gladly driven to Farmers Branch to get the part to get my washer repaired.

We purchased our house in 2006, after a thorough home inspection by a certified CA home inspector. Within the year, the air conditioning unit broke and we paid a couple thousand dollars to replace the unit. Even though there was "no known defect or mechanical failure which existed at the time coverage began, the defect or mechanical failure was not known by the buyer or could not have been detectable by the buyer, seller or agent by visual inspection or by simple mechanical tests" (taken from our AHS Home Warranty Contract), American Home Shield denied coverage. The American Home Shield recommended vendor claimed that the 7-year-old system, which was working fine for 7 years, was installed incorrectly.

Why does AHS never answer any complaints? This is very worrying. Up to now, we have had 5+ years of excellent service. We have now a problem with the pool pump which they have repaired on other occasions and taken $170 extra per year for the cover. Now, we have a play on words saying it is a pool heat pump. It’s not a pump at all; it condenses the heat pumped around by the pool pump which they have just replaced the casing on because it was leaking. Why now are we not covered when they can get the item wholesale and fix it for $2,000 when it will cost me $3,500 retail? If they had asked us to contribute, we would not have objected. Perhaps, they will refund the $1,000 paid over the years. No, I forgot they don't answer complaints.

Minus 10 (-10), if I could, I would have given to them. They have unprofessional low grade contractors. I had leakage from the ceiling of my utiliity room (2-story house). Expected was some plumbing issue in upstairs toilet. I called them at 5 pm on Saturday to dispatch emergency service as I had to shut down my entire house. They found contractor plumbing company named Quality Heating and Plumbing Company here in Houston, Texas. They came at 12 pm of Sunday afternoon. Plumber Jeremy cut off 10 by 10 hole in my utility room ceiling and diagnosed problem with upstairs toilet bowl. He went upstairs, pulled the toilet bowl off the floor and tore everything apart, and said he didn't have parts and couldn't do anything. I told him I could buy him parts from Lowe's or Home Depot. He got mad and said he couldn't do it and slammed door on my face and left! Can you believe it?

On October 18, I requested service on my 1 1/2 year old Whirlpool Cabrio washer. It is November 20 and it is still not repaired. One contractor came out 3 times with 3 different parts - it’s still not working. Their repairman said he could not fix it. I contacted a Whirlpool certified company on my own. They came out and said I need a new washer because the repairs would be as much as a new washer. He waived his fee and left. Today, another repair company came out sent by AHS. He said he could not fix it and left. AHS would not discuss it with me, as the serviceman had not called them yet. AHS told me they would call me within 48 hours. Meantime, I do not have a working washer. I have already missed work for 4 and half days. I am an independent contractor so I have lost approximately $960 in income. How many more weeks will this go on?

I called today about servicing my dishwasher. I found out the rate is now $75 a house call. The rate went from $25 to now $75 a house call! I mean, why have or continue the service? I told the lady I want the complaint department because that is a ridiculous jump.

Do not use AHS. Find someone else! We have had AHS for 6 years and have a few issues (25 year old refrigerator, compressor went out and capacitor SP?) each time they fixed it at a high cost. But because they use a Central Parts Warehouse, it takes weeks to get the part and them to schedule another repairman. Therefore, I was out a fridge at Christmas for 4 weeks and their customer service laughed. The latest was their service fee increase from $60 to $75 and didn't bother to let me know for 2 months after they renewed my contract.

I received a letter today from AHS stating that my policy will not be renewed because I have had too many claims. My claim cost the company too much money to make the repair. I have been with AHS since 2005, so that means eight long years. I never heard of anything like this before. I did not pick the company that came to my home. I do not understand why I was told that I had too many claims, since sometimes, they would have to send someone out for a second quote. I hope everyone look at their contract and cancel with them before they have the chance to your contract. I am not happy at all. Sometimes, it would take about month for a tech to come out to make the repair. Because first, they would said it was not covered. Plus when I called today, I was told I could talk to anyone about my contract being canceled and I would have to write them.

I had electrical problems. My lights were flickering and then I lost power to many of my appliances. I called Edison and they told me that since there were no reported power outages in my area to call an electrician. I called AHS and they sent out an electrician named SAS Electric. I paid a $60 co-pay. SAS Electric told me I needed a new panel and installed a new panel. My electricity was temporarily restored but then I completely lost all electricity within 24 hours. SAS Electric told me that they needed to repair wires that were related to the meter and that they needed Edison to unlock the meter so they could access the wires.

American Home Shield has been to my house 8 times in the last 2 years for my heater. Three times in the last 7 days. One company, two repair people and they can't figure out why my heater won't work. I called for the 4th time and company one refuses to come out a 4th time so they scheduled someone else. I don't want to leave work a 4th time for someone to come out and be unable to fix it. They would rather keep sending people that say they don't know why than pay to replace it. Terrible customer service.

Find another provider! American Home Shield does not care for their customers! A vendor asked them to approve a $55 overnight for parts, and they declined to provide approval for our refrigerator. We advised that we needed it for medication, and they said no!

As with other complaints here, they cancelled my contract after they renewed it. I did not get a letter telling me I was cancelled, as the others said they had. I tried to call in an order. That's when I was informed I was cancelled due to "too many service calls" as quoted by "Brigette". The same thing, legal dept. decided this. However, I am unable to speak to them. I was told there's nothing I can do, it's done. Yet, they did renew the contract from 10/16/12-10/16/13 contract in hand. A "Cody" told me Brigette should have not told me that explanation, he will coach her on that but she read it to me from her computer. He was lying, not Brigette. I told Cody I had the contract in hand. He replied that it is not a "real" contract. My contract has a contract number, effective dates, all of my information, signed by Steve **, Chief Marketing Officer. I wrote to them in the website - no answer. They have not heard the last from me. I will keep contacting them and I’ll use social media a lot!

AHS provides poor service. Their claim of satisfying the customer is far from the truth. The items they claim they cover are not covered as stated. I had a problem with my air condition unit for four years in a row, and for four years they have sent someone out. After complaining about the same problem year after year, on the 5th year, AHS states the system is not covered. The same system I paid a $75.00 fee for 4 years in a row is now not covered. What the Sam ** could this be? I was stuck with a bill. Problem # 2 is the hot water heater.

AHS is a crooked company. They will deny all major claims and they have unqualified repairmen. Read their contract. It clearly states that the appliance should be in good working condition at the time when the contract is signed and it should not have any pre-existing or inherent defects. Based on this, you will be denied, no matter how long you have been with this company. They will surely fix small repairs after you pay the repair man $75.00.

We purchased a house with a pool in July. We had a 5-star inspection. In late August, we noticed the pool pump was leaking. We contacted AHS and they sent a serviceman. After 3 visits, the pump was still leaking. After the 4th visit, the pump was found running on dry. The serviceman claimed that because of the water level in the pool, the pump ran dry and this was not a wear or tear problem, hence this was not a warranty item. AHS denied my claim even though I have an equipment that maintains the water level in the pool so the serviceman's claim cannot be true even though the serviceman and his business has a low rating with almost identical complaints about him. AHS sends out bad servicemen and no matter how unreasonable their story is, they refuse to make good on the damage they caused.

AHS (the account was in my son's name, Stephon **) - He acquired the AHS account when he purchased this home. It was part of the closing agreement. He has the Flex Plan with Pool coverage. We have been in the house for 1 1/2 years and within the first year, the main floor furnace had to be replaced and we had several calls to service the pool. My son renewed the contract for 2011/2012. We recently received a letter from AHS advising us that they will not renew the contract at the end of the contract period. I was very surprised to get such a letter. I called them to be clear as to what they meant in this letter and to find out why they would not renew the contract. Per their representative, their legal and underwriting department feels our contract was not within their interest to continue. The just of what they meant is that we had too many claims to continue to do service with us.

It was routine cleaning & inspection (on my dime) to home gas furnace. Technician arrived on time and found the primary heat exchanger cracked in several places to include a hole in the 2nd tube. He advised that the unit may be under manufacturer warranty and if not, it should be a covered item through AHS. He made a check locally and was able to confirm that the replacement part was available. I made a call to AHS to report the issue and advised that the service item would be covered and I would need to pay my $75 deductible. I informed the agent that I have a technician on site now which I was asked to provide the repair company's name. In doing so, I was advised that this company was on the list of approved providers but was on restriction. Not knowing what that meant, I asked a few more questions and was advised that I couldn't use this company. I was advised that my service call would go out to an AHS -preferred company and they would be contacting me in the coming days.

My Whirlpool Double Oven Control Board malfunctioned in late October. I placed a service request with American Home Shield, and they assigned the repair to Sears. They came out, ordered the part and scheduled a follow-up install. After many calls to Sears to track the progress and no return calls, I finally called American Home Shield for assistance. I got a call from Sears Appointments asking me to call them as soon as possible. When I returned their call that afternoon, I was informed that they could not get the part; therefore, they were sending a serviceman out to pull it part and send it to be rebuilt.

So this summer, I contact AHS to have my AC unit repaired. They call a company who finally comes out a few days later and does the repair after I pay my $60 service fee. Well guess what, within 2 weeks, it breaks again. So, I contact AHS and tell them it’s now an emergency work order since it is now in the 90's. Another company comes out and fixes what the first company didn't - so right to include rewiring the unit. The first company wired the unit for only the A/C; our heat would have never turned on. And by the way, I had to pay another $60 service fee for the second company.

I had a condo (second home) in Phoenix, Arizona and sold it in July. The week after I sold it, I called American Home Shield to cancel my plan and a gentleman tried to talk me out of canceling. I had to tell him twice that I had sold the property and no longer need it or wanted the warranty. He told me he would cancel it and that he did not have a confirmation number and that my credit card would not be charged any longer. Now in October, I received a letter from a collection service demanding I pay American Home Shield for the entire year of service.

During the summer early June, the blower motor on the furnace went out, thus no air conditioning. American Home Shield (AHS) sent out their contracted service company to repair. First visit determined the furnace needed a new blower motor. Second visit several days later showed up with wrong blower motor. Third visit installed the blower motor but when reconnected the controller board, it had been removed to get to the blower. There was now no power to the furnace. I had to get with AHS and pay another $75 for an electrician to come check an electrical power issue, as the only thing I could think was the house circuit breaker had gone out as the furnace tech said he was getting no power to the board.

I notified AHS Home Warranty to complain about my air condition not getting cold. AHS contracted Relaxed Heating and Air to come and check out my air condition. When Relaxed Heating came out to service my air condition, I was told that my air condition had a freon leak and could not be repaired and I need to replace the unit. But Relaxed Heating had to get it approved from AHS. AHS gave approval for a new air condition but I had to pay for the title 24-duct test, removal of old unit, permits which cost me $1,710 which I did. I was told they put a new air condition in 8/29/12 and Relaxed Heating will send someone out in two week to duct test. When Air Classic came out to duct test, we were told that this brand new unit had a freon leak in it.

I have tried using AHS several times. The customer service is horrible. One of the contractors has a reputation for doing bad work, which he did a pitiful job with us. We called our "local" A/C guy and he fixed us right up. None of the contractors that have been sent out are happy with AHS. I've been waiting for two days now for Supervisor, Cindy **, to call me back. I would never buy from them again.

I have lived in my house over 2 years and had a home warranty with AHS. We never had any problems with anything in our home. On Thursday, I called because our water heater stopped working. We called American Home Shield and they said there was only one plumber in the area that serviced us. We called and we had to get on their waiting list to see if they could make it Friday or not. If not, then it would be Monday.

I purchased a home warranty through American Home Shield. My furnace was not turning off. The technician they sent out replaced my blower motor, but did not have the parts to finish the repair. I waited 5 days for him to return. At that time he informed me that I had a cracked heat exchanger, and that my furnace needs to be replaced. I was told that I needed to pay 680.00 dollars to cover work that was not covered by my policy. I was under the impression that if they could not repair something, they would replace it. I was mistaken. They have recently informed me of a "cash out" option. They offered me 633 dollars. And that is payable after I provide proof that their technician has completed the work, and only if they determine that the amount is payable.

I have American Home Shield. I called in about my hot water heater on Oct. 12 and they stated no one can come out until Monday, which will be Oct. 15. No one came. I called them back and now they will send someone on Oct. 18. They finally came out and looked, then took out any tools and stated that they will send someone out Monday to employ more, but needed the fee today and I have to wait. It seems that it will take them forever to come out now to fix anything and then when they send their service guys out, they can't fix the item that is covered.

I have a refrigerator with a faulty control panel. In order to have it repaired, it has to be pulled out and sent away for repair that will take 4 weeks. That means I will have no refrigerator for 4 weeks. After trying to complain to American Home Shield about this policy, they said there was nothing they could do but repair it. The woman I spoke to named Beverly refused to let me speak to her supervisor, telling me there was no supervisor I could speak to and that I would get a call back from their repair research department within 24 hours. That is what they told me yesterday, and I never received a call back. I have never had a Home Shield warranty in the past 20 years of home ownership and will never have one again after this one year expires. It is an absolute waste of money and time.

I have held American Home Shield warranties on multiple properties over the last 25 years. It did use to be a very good service. Their customer service has continued to decline dramatically in the last four years. I consistently wait an average of 22 minutes on hold to reach a human when calling in a service order and I have yet to receive service within the 24-48 hour promised timeframe. Service quality continues to drop as well. The last electrician had to come back three times over two weeks and still didn't fix the problem. We gave up and just called our local electrician, who fixed it in 30 minutes.

Dishwasher Scam: Only twice have we used them. They use inexperienced service people. All the repair person has to say is, "I've never seen this before" and it is no longer normal wear. You are then stuck. They are also very expensive. Do not use them. Set aside a fund for repairs and replacements.

On July 23, 2012, I found myself without hot water. I called in a work order and a plumber came out. It is now October 15, 2012; I still do not have hot water, even though the plumber has been out 3 times. The plumbing company does not return my phone calls. I have given up on getting any response from the plumbing contractor. Since October 12, 2012, I have called American Home Shield five different times. Each time, they have said that and AHS supervisor would call me back within 24 hours. I have yet to get a call from American Home Shield.

We submitted a request to have our washing machine serviced. Day 1: The company AHS dispatched to complete the job did not show up - no call and no show. Day 2: The dispatched company left the property early. No services were rendered. Day 3: I called to confirm that the dispatched company was en route. I was told (at the last minute) "we do not have anyone to service your area" (I made the appointment 2 days prior). AHS claimed they called my husband and I, but could not leave a message. They were given 3 contact numbers. I then asked for a new vendor (the initial company was Sears).

I have a 30-year-old steam boiler in my house that I just bought. Now that winter is coming, I fired it up. It leaks around the case, and it is half rusted out on the side and rear. They sent a 20-year-old tech out, and since it didn't leak “much” for him (it did leak), they closed the claim. When I called them, they told me I have 60 days in which if anything happens, they will cover it. If it starts leaking bad, they won't cover any of the basement contents (or other damage), only the boiler. Rather than mess with them, I've decided to go with my own preferred company and have the boiler replaced. It will cost me more upfront, but I had a similar problem in the house I moved from and the damages were more than the cost of a new boiler. Insurance companies just kept playing Ping-Pong with what is and is not covered, and who will or will not pay. I ended up eating the damage and the replacement.

AHS has a PM plan for Heat and A/C - cost $99. They gave me different companies close to my home. I chose Confort Solutions after several attempts. I set up an appointment for 10.12.12; they never showed up. I called AHS and they couldn't answer what happened and couldn't find a company to do the service. AHS is charging for a service they are not sure they are going to provide. I ask for the total refund. What is going on? This company will be out of business soon.

I can see I am fighting an uphill battle. Everyone else has the same problems - bad service, cancelled contracts, 5 recalls to get something done! People, we need to file a class action suit. I will chip in my share from the money I am saving by not renewing my 3 contracts! Make that 2, they cancelled one. I tried to cancel another, but they won't respond and I let the other expire. Also, look up your local reps contact info, which can be found under the Realtors link on their website or somewhere like that. The reps can help sometimes; other times, these crooks (AHS) are just not interested in solving your problems.

I was not able to get anyone to work under their insurance. They tell something is covered but then when they find out the price, they say it's not covered. This includes if you get things preamp proved it's a great ideal but no good if you can't get them to honor the contract.

Our Trane central air conditioning system was installed in April 2008. AHS sent Jones AC on 2/17/10 to repair. The next repair was on 4/18/11 by Servicetex. Next repair, 3/14/12, by Aire Serve. Next repair, 6/25/12, by Shelton's Pride. The AC was out again on 10/11/12. Servicetex was sent to repair requesting $255 in addition to AHS's $60 fee. I have spent incredible amount of time on hold waiting for anyone at AHS to answer. I have sent emails to customer relations asking for someone to contact me. It is now Friday night - I am again on hold and we have had no one to contact us. So we will spend a weekend and many more nights without AC. Customer service - a joke!

My husband and I have our home covered by American Home Shield, but when our furnace went out a week ago while we were having below freezing temperatures, we ended up having the beginning of a huge problem. We called to request a service, and because it was considered an emergency, that someone would be out to service it within 24 hours. Twenty four hours and three phone calls later, we were given approval to find our own company (with the expectation that we pay all expenses upfront and are later refunded the money), who would be able to provide the repairs once they called American Home Shield's approval line.

I have been a customer of AHS since 1993. Until 12/11, I had been satisfied with their service. During 12/11, my front loading washer broke. I put in a service call. It took 7 weeks and 5 recalls to get the washer repaired! In 6/12, my AC went out. This time I was not as confident, but I put in the service call. Well some improvement, this time it only took 5 weeks and 3 recalls to get the repair done! I have determined that the standards of the repair companies used by AHS has certainly deteriorated. Now 10/6/12, I got a notice that based on claims history, my contract will not be renewed. I have read the contract and found no provision for non-renewal based on claims history.

My LG washer was taken apart for repair 8 weeks ago for a water valve. Upon inspection, the technician noticed a bad bearing for the tub and stated that it needed to be replaced. The part was supposedly ordered and I was told that it would be here in a week. After 8 weeks of phone calls, the repair company has still not received the part. I have been told repeatedly that it will be in today, only to call the next day and find out that the part was just ordered again and will be in in 5 days. Most recently on October 4, I was told that the part would be in today only to be told again on the 5th that it will be in on the 8th.

I have had at least four encounters trying to repair an AC unit. They have concluded that it is not broken, but it is going out. What happens is that half of the time I have air and half of the time I do not have air. They have sent two different service companies out and a total of two times each. Each time they did something, but they did not fix the problem. I did receive a $60.00 certificate from them since I paid several times. This is a pattern. I am sending a bill to you verifying that I need air. I contacted a serviceman on my own. That cost me $181.00. He informed me that the outside motor is going out because it gets extremely hot (that is when I get no air). He cleaned the coils, etc.

Last week, on or about 27 Sept. 12, we received a letter (dated 24 Sept. 12) in the mail stating that AHS was not allowing us to renew our coverage, but did not state the reasons/cause. My wife contacted your Customer Service and they stated that they could not give the reasons/cause and that we had to write AHS' Legal Department. The next day (28 Sept. 12), I submitted a complaint via their online Customer Service web site inquiry as to the reason/cause to the denial of renewal of my services contract with AHS. To date, no response has been received.

The pool pump goes out. I called AHS because I have pool equipment coverage. They sent out a tech; he said the wiring is bad and that they can't fix it because the wires are running under ground. I told them, "There is a breaker box 15 feet from the pool equipment. Can't you run new wires from there?" I told them that there's a 30 amp breaker not hooked up to anything to use that. He said it has to be approved by AHS. They came back and said no.

My air conditioner went out on August 22 - weather was 120 outside with 47% humidity. I called AHS. When someone finally arrived, they said it would be 7 to 10 days for the repair because the part would have to be ordered from York. I found the part myself about 12 miles from my home. They would not get the part from them as it was not a contracted company. Are you kidding? It's 120 outside. Long story short, the unit had a total blow out, blew the coil in my attic and am just lucky I did not have a flood. It also blew all my circuits outside. AHS is telling me they were only going to pay, amen, $700 for the repair.

My clothes washer's timer, which is the mechanism that controls the washer's various cycles, shorted out and needed to be replaced. The timer is manually controlled by a knob and the underlying dial located on the control panel of most washers. On contacting American Home Shield (AHS), I was rudely told by its claim representative that the timer is not covered since it falls under "knobs and dials", which are specifically not covered in the Home Warranty Contract.

I contacted AHS for a service call and they assigned a service company that has an "F" rating with the Better Business Bureau. Since it costs me $60 out of pocket, I contacted AHS to reassign someone else and they refused, indicating that if I had a problem with the service company, I could contact them for resolution. Why would I want to have a service company that clearly has poor service even come to my house and then hassle to get resolution?

Eight calls & 3 hours on the phone with AHS & the fan is still broken. I believe this says it all. This company has very pleasant customer service reps who will pacify you, but once you hang up, nothing happens. It has now been almost a month since I first called for service on my ceiling fan. Jasco, the original repair company, refused to repair my Tiffany ceiling fan, and told me to order my own part and that they would return to install it for another $75. I am now getting the runaround from AHS. One week ago, they told me a company named HRH would contact me to arrange to repair the fan. They never called. Last Wednesday, AHS contacted HRH, and I was told "Eddie" would call me in an hour. He never called. I am now out $75 for the worthless company, Jasco (which has numerous BBB complaints), and the $69 I paid for the replacement part.

We purchased our home on August 27. On August 30, our water heater began acting strange so I called for service. They sent their contractor and he stated the baffle was rusted out and has failed. The replacement would be covered. Three days later, I called and asked when we would have a new water heater. We were told they did not know and then 30 minutes later, a very rude rep from American Home Shield called and said that since the baffle was rusted, it happened prior to their contract so it is not covered. We have filed a complaint with the BBB and have been going back and forth with them. They have been rude and claimed that the baffle is the vent so they determined that it was not covered, 3 days later. We would like to know if anyone would like to pursue a class action lawsuit.

My hearing impaired daughter, a single mom, purchased America Home Shield Warranty only to find it is not worth having. Her AC went out in July, August and then September. AHS is claiming that her 2006 home must be brought up to the 2009 codes before they can replace the leaking coil on the AC system. This is a new home and she is not paying $716.00 to put in a 3" larger drip pan, drain modification, hanging kit and float switch. This repair does not require a permit. We contacted the agency that writes the codes. They indicated it was not necessary unless we were getting a permit for construction. This is a way for the AC Company, Star Home Comfort, to pad their pockets and lower the cost to AHS. I have asked for a copy or number on each code and they will not give me this information, yet they want her to pay for the repairs. Both companies are scam artists.

They tend to use substandard companies to work on issue. I have a tankless Hot-water Heater that was not heating. They called a company that came out and stated that the issue was caused by maintenance. Then, he wanted me to buy over $500 of equipment to fix the unit. I released him and called the manufacturer of the unit. I was advised the equipment that he wanted me to purchase should be standard for anyone working on the unit. They gave me the authorized dealer in the area. I called them and they came out and repaired the unit for $75. Now American Home Shield is billing me for $75 for the company that was trying to scam me. I will be canceling my contract.

I was told the plumber would arrive between 10 and 1. He did not arrive until 2:30. When he arrived, I told him the issue at the door and he told me there was nothing he could do. I was still charged a $60 service call fee. There are plumbers in the area that will assess your issue for free and not charge you until work is completed. I am cancelling the warranty today.

I have had AHS for 10 months and just recently "tried" to use it for the first time. I could go on for days but I'll try to keep this short. The company that they chose to fix my oven was terrible and AHS won't do anything about it. I had to call AHS three times, waiting on hold an average of 30 minutes each time, because the repair company had not contacted me regarding making an appointment after my filling out the service request (this was promised to happen within 24 hours). Once I finally got the appointment made and the guy out to my house, I had to spend 10 minutes arguing with him that it was not, in fact, impossible for my oven to spontaneously lock itself as if it were in cleaning mode. Once I finally got the oven to do its trick (as the repairman was halfway out my door), he acknowledged the issue, said he needed a part and I would be contacted to schedule a new appointment.

I called them about toilet not flushing. Also, the hydrant on the outside of house is not working and drain wouldn't hold water in tub. This is in a house we just purchased. They said they would have a plumber come out and it would be $60 fee and they would repair or replace the toilet, drain and hydrant. Plumber showed up, sprayed WD-40 in drain and got it to work and ran rooter in toilet. Plumber said there was something in toilet but my warranty wouldn't cover this or hydrant outside. He said warranty was very misleading, that he had done their work in my area for a long time and warranty had never paid to replace anything. So, he charged me $60 to come spray WD-40 in the drain and make a mess in tub and scratch the inside of the toilet bowl which still doesn't flush.

AHS sent JES Co. (a company with numerous BBB complaints) to repair my ceiling fan. The rude repairman said he would not repair it but gave me the information to order my own part, which I did for $69 in addition to my $75 co-pay to JES Co. I have called AHS 5 times now, each time being told they would call me back. AHS agrees with me that JES Co. should have repaired the fan, and that I should not have had to pay for and order my own part, but they will not call me back! Now, after 3 weeks of spending at least 2 hours on the phone with AHS, I will be contacting my attorney. Do not give AHS your business!

I called AHS and made an appointment to have a plumber come to a home I just bought and they were to be there between 8 am and noon. I called again and they didn't know they were coming for a gas leak and would need to go get the necessary tools or whatever to check this problem. They would be there at 3 pm... no show. I called again and they would be there at 5 pm. I called again and they were 5 minutes away but in heavy traffic and it might be 15 to 20 minutes before they would get there.

I called to submit a request for service and was notified that I had an outstanding $60 service fee that wasn't collected. I pulled the cancelled check up online and told them I could email it to them. She said they didn't receive emails and I would have to fax it. After telling them this wasn't convenient for me to find a fax machine and pay a service charge for an error that was on their end, I insisted on an email address. After arguing with the CSR, I was transferred to a manager who was also very rude. She informed me of free online faxing. When I asked where to go to do this, she said, "I don't know, Google it!" I found it and faxed it with no issues.

It has been a month since the AC went out. It still is not replaced. They said it would be replaced. In fact, the system (air handler and condenser) have been delivered to the contractor. Still does not get it to the house (if it was delivered to them). Then again, why deliver to their contractor instead of my house? Then, the contractor wants an additional $1,500 for code upgrades. Ripoff! And for every call to them, it takes at least 20 minutes of hold time.

Their service contractors are inexperienced and of low quality and as a result, customers have to suffer a loss and they do not care even if your life or health is in danger due to their irresponsible act. We had a broken refrigerator and claimed for service on 8/9/2012. They were not able to get it repaired for us even after a month of time because of their inexperienced service contractors! Even after 3 service appointments, they were sticking on to them, though I requested them to expedite the service. Even then, they took more than 12 days to order a compressor and to get a service appointment scheduled. Their contractors were not even able to keep up with the schedule and were always late so had to miss the last two appointments. I had to make more than 15 (back and forth) calls and a couple of emails to get at least this much done. Altogether I had to stay home for 5 days; still, the work is not done.

A month ago, I called AHS because my washing machine wasn't working. They referred Factory Service to be the repair company and they were to come out on a Friday - no call, no show. Finally, on Tuesday we heard from them and then said they couldn't come until Friday. Guy said part needed to be ordered and he would be back the following Friday. A month later, we are still waiting. AHS says, "if we switch repair company, we have to start all over again." This is not the first time I have received a bad repair company referral from AHS. They use bad vendors who typically don't know what customer service means, are lazy and never call to say what is going on. I am now looking for a new warranty company.

We have an AHS warranty on our home and pool. AHS sent out an absolutely incompetent pool company to make a fix on a minor pool filter leak. The company they sent out not only misdiagnosed the problem, but also caused so much damage to the filter that the system stopped running - leaving us with no cleaning or filtration system for over a week in the height of the summer. Their recommendation to AHS was that the filter was fine and we had too much pressure on the turbo valve so that AHS should not pay for a new filter.

After twenty years of being a long-suffering customer, I received a form letter which notified me that American Home Shield was cancelling my warranty contract due to "claims history". This is pathetic as I have had very few claims over these years. My premiums have covered my claims, as my only big claim was for my air conditioning which was a total fiasco, and I ended up having to pay several thousand dollars given there was a cap on this repair (the whole unit needed to be replaced). This was a few years ago.

The extent to which this company will give you the runaround is beyond belief. I have been dealing with a broken ice maker for literally over a year. The contractor they have sent out six times cannot fix the unit and has reported this to AHS. AHS says that their notes show that the contractor has reported no failure. I have the contractor on record (voicemail and written) that they believe the unit is unrepairable and needs to be replaced. We did get an agent to admit (one time out of dozens of calls) that she found in the notes where it does say that it's unrepairable. Since that call, no one else can seem to find this in the notes.

Okay, so four days to look at an AC unit, five days to get the wrong compressor, then they have the nerve to rip me off $400 on top of the $600 a year I pay. That is insulting enough. But every customer service person they employed is DMV rude! No concern, no attempt to solve the problem. Even when I cancelled, the idiot I talked to couldn't understand why. I know all these companies are bad, but seriously, they are the absolute worst of the worst. The only thing worse than their service is the customer service people. I'm glad to be done with them.

I have a plumbing claim on a rental house (clogged drain). AHS came out and denied the claim due to roots. They offered to give me a camera estimate for $250 and then clean out the roots, which would probably be over $1200. I hired another plumber. He did a camera test and said there was no root damage, but pipe damage. He repaired the pipes for $500 and it works fine. This should have been covered. I would like my $500 refunded by AHS.

They explain their ACH billing practices very poorly. This is the second year that I have to call them over how they fail to tell people their policy. I work at the institution where my account is being debited by them, so I am able to check my account daily. To my surprise, again this year, they are going to debit my account three times in seven weeks because I called in to request my billing date to be changed. If this was explained to me, in the time being, I would have budgeted for these payments. Their policy is that you must be billed twice before you can change your payment date. If not, you will be double-billed like how I am being done. Next year, to help everyone involved, I will let my coverage lapse and then renew after 60 days on the date that I need or go to another company.

Our AC went out a week ago and based on what I am reading here and what we are dealing with from their customer service department, we will have to fight to get this fixed. Bottom line, this company has a contractual agreement for everyone that pays them a premium. If it's a covered item per the contract, no one should have to deal with this ** they put customers through. I am not sure how they stay in business to be honest. Oh wait, I know from those that pay a premium and never have to use their service, as they have no idea what they are on for until they have to call to get something fixed. I believe a class action lawsuit is on order for these people!

It is evident this company does not care about its subscribers. They do not follow up on a service request or complaint about the company they send to your house. My A/C went out 3 months ago, and as of last night, froze up again. I called AHS and they told me to call the A/C company since they gave me a 90-day warranty. They never offered to help even though I am paying them for the service. The company they sent is awful. Took them 3 times before they could fix it and their customer reps are not very helpful. I will not renew with AHS. I am so dissatisfied with their customer service that I paid for extended warranties for my washer and dryer.

I have paid premiums for 5 years to AHS without ever using the service, but as a single mom, it was peace of mind. This year, I had two incidents which have turned out to be major nightmares due to AHS. The first, a leaking pipe in my attic which caused major water damage. Getting them to identify an emergency is next to having a leaking pipe in my attic. After, 5 repairmen from two different companies came only to fix the problems and days later it would start leaking again. This has cost thousands of dollars for water damage that could have been avoided by the proper repair on the first call.

I have been a loyal customer since 2000. There are years I had no claims, then years I had several claims. I typically call them for pool or AC repair. I just received a letter that they reviewed my account and found that I had too many claims. I have paid over $7,200 over the years and they sure have recouped their money. Apparently, they only like customers and retain customers who do not file claims. This is unfair insurance practice!

I had a minor leak under my kitchen sink after just moving in to my new place. I just bought the home and it came with the warranty so I figured what the heck and called. The guy came out, fiddled with stuff, and said he had to replace the faucet. When he left, it now had two leaks and they were 10 times worse. I told him he needed to fix them right away because my bowls under the sink were filling up every hour and I couldn't use my sink. He said he could be there sometime next week!

On June 20, 2012, I had called AHS to repair my air conditioner. The company they called was incompetent and all they wanted to do was to sell me a new unit for $4,500. The service tech took one look at my outside unit and said, "Yes, it's broken and needs to be replaced." After I said, "I will think about it," he said that he could order parts. I called my normal rep out. It was fixed the next day and has been fine ever since. When I asked for a refund approx. June 30, they said they would process and send it to me. Now, it's Sept. 5 and still no refund. They have lousy service when you call for anything. Be sure you can hold on for 20 minutes or more. People on the phone as service reps lie.

We started out with AHS three years ago and had to finally file a first time claim last year. Our air conditioner capacitor went out early on a hot Texas day. After speaking with a representative, the companies that they use on their list were not able to come out for three days. After myself doing all of the legwork, another company not on their list came out and we paid them upfront. We did get reimbursed through AHS within a month. While making a day of this though, I learned that several companies would not even contract business with them. They have poor customer service with the management, amongst other negative areas.

My refrigerator stopped working 4 1/2 weeks ago. I called and waited for 24 hours for someone to come. The person came. He did something. I don't know what. He said to call them if it did not work. Well, it stopped one hour after he left. I called the company and there was no answer on their phones. I called American Home Shield and told them. They also tried the company: no reply. So, they sent another company. This man has been to our home every other day putting a band aid on the refrigerator.

AHS sent three different contractors after my calls that the A/C unit would not shut off nor cool. The first two said they did repairs and the unit was now cooling. The third guy now says the unit needs new coil on my paperwork and AHS could call me. AHS called and said they would not cover due to the third guy saying the unit was not maintained. He did not even open my unit to look inside. I asked why 3 guys each took my $60 and why AHS takes my $600 per year. AHS has gotten worse each year. Last year, a garbage disposal was installed and I had to call because it was leaking. The 2nd guy told me I was lucky the unit had not even been attached and could have come off.

I have diligently made my payment to American Home Shield for the past two years. Suddenly, my garage door broke. I was not worried because I had American Home Shield. I was wrong. They sent a technician to my house two days later. To my surprise, the garage door was not covered under the various sub parts of the contract, plus I still had to pay the service fee to have the tech come and look even though it is not covered. Why couldn't they tell me that over the phone when I made the request? With utter amazement, I called the customer service line and they sounded excited to deny my claim. I asked to cancel the policy as a result of poor service and lack of coverage. This process was a runaround. I eventually got to the cancellation dept. just to get more of a runaround plus now they want a $30 admin fee to cancel the policy. I'm completely unsatisfied with this company and their lack of service. Aside from this post, I will be making a complaint to the BBB as well. Do not sign up for American Home Shield.

HVAC Coverage No AC - I had an emergency service repair because we have a 5 month old baby and live in Mobile, AL and Hurricane Isaac was close to landfall when our systems Freon lines froze and stopped blowing cold air. No AC on the gulf coast is brutal, and to put a 5 month old into the situation, it made it all the worse. I can’t open the windows because mosquitoes will come in and possibly spread West Nile virus as has been reported recently to keep infants and elderly indoors.

I have been a loyal customer to American Home Shield for years. I highly recommended them to everyone and I have other family members who are now using them. When I got my renewal policy, the price had gone up a bit but I was still okay, I understand. Then, today, I got a letter in the mail thanking for me for the opportunity to serve me all these years but after a review of claim history (they had to install a new AC unit this year - coincidence, I think not), they would be unable to renew this contract and previous renewal approvals were revoked.

The air-conditioning secondary drain pan under the coil is leaking. AHS sent a technician to evaluate and repair. Upon arriving, he felt the condensation line was clogged - he blew out the line and it didn't resolve the issue. He then tore apart the coil compartment housing and then changed his evaluation to be 31 years of FOD gathering in the pan. Repair would require the entire secondary drain pan to be removed, cleaned, repaired and/or replaced. The bottom line is the work would take 4 to 6 hours to complete. The technician stated this would not be considered routine maintenance. However, AHS claims it is routine maintenance and will not cover the repair work.

We bought a house that the seller offered an AHS warranty on. It's a useless scam. We had an electrical system failure that almost burned our house down and we reported it to AHS for repair. They "covered" the cost of the repair, but then there were these add on fees for "access," etc., that ran close to a thousand dollars. It's obvious that this company will take your money, but will nickel and dime you on a claim. Stay away and do not buy a home that has a warranty from these people.

I signed up for AHS a few years ago through a mortgage company. When I refinanced my home with a different mortgage company, I contacted AHS to notify them of this and set up monthly automatic payments through my credit card. As outlined in the contract, this was acceptable. My contract has renewed with them three times since the switch. My contract renewed on 8/1/2012. They received my monthly automated payment on 8/2/2012. I contacted them on 8/15/2012 to update my payment information and was informed that my contract had been canceled on 8/15/2012 by the old mortgage company. This was not one of the acceptable reasons outlined in the contract for which they could cancel my contract.

I wish I read this before soliciting membership. Home maintenance insurance, what a great idea, so we thought. After purchasing a contract, our area experienced a really bad storm, which was when the HVAC unit stopped working. Having asthma, I was grateful to have this service. So, we quickly called to place a service call. After the initial visit by the service technician, we were hopeful that the issue would be quickly resolved. Instead, we waited for well over two weeks, then we were informed by an AHS rep that in the opinion of the technician based on how "hot" the system felt (it was summer), he concluded that the system was not working prior to the contract becoming eligible.

Wouldn't divulge content in writing of a combo plan - I called AHS as I was considering a renewal of an existing plan. The agent (Whit) suggested going with a combo plan. I asked in for specifics. He said he couldn't give them to me in writing. I'm not sending in a payment not knowing what I'm paying for.

AC unit compressor broke and ACS will not repair it - Geobecke Air services told us that this is a routine covered item and he does not understand why AHS will not cover it. AHS told us that it is not covered. We have a geothermal unit. They refuse to cover fixing air despite an active paid contract with them.

I contacted AHS on their website to request service for a garage door opener not working. They send out A1 door repair and the technician stated that somebody obviously hit the garage door and that it needs to be repaired with all the springs and pulleys attached. He called AHS and stated this claim. As the door is not covered, per their warranty, the claim was denied.

I called AHS about my Maytag washer on 8/1/12 and a "tech" from Bay to Bay Appliance Repair, LLC was dispatched to my home on 8/3/2012. He fiddled around with the control mechanism and got it working. He told my wife to report it again if there were any more problems. The next day it was still not working properly and my wife took a picture of the water that was still standing and sent it to Bay to Bay's e-mail address.

Claim denial - I have contacted AHS two times this past year and both times were told that because I had not maintained my HVAC and pool that the item in question would not be covered. I have both of these items serviced regularly. I believe their contractors get paid to lie about the condition of the units. I will be retired next month and will pursue other action against this scamming company.

My AC has gone out again this year. For the past three years, this has been an annual event! I have been with American Home Shield for 5+ years. They have sent companies out to service my air conditioning unit several times in the past three years. The first year, someone was sent out about three or four times. Last year, they sent someone out about five times and this year, someone has only been out once to service my AC so far. I have been told about 4 or 5 times over the last three years that I have a leak in my unit. Two of those times were after the leak was supposed to be fixed. Some of the diagnosis that I was told after a tech came out was, “You have a leak. It just needs to be cleaned. It's working but it's just really hot outside and your compressor is out.” Well, one of those trips last year was supposed to repair the leak but I have been told since then that I have a leak. Also last year, I was told that I needed a compressor and it was supposedly replaced. But lo and behold, I was told this week that I need a compressor almost exactly a year since the first one was put into my system. The first one was put in late July 2011 and I assumed the next one will be put in late August 2012. We are writing on the part.

We moved into our home 5 months ago and purchased the AHS warranty at the time of purchase. I called in a complaint a month ago when the electric range would not maintain heat. It had an F3 error code and food did not brown or cook. The repairman came out promptly and stated that the entire computer control unit was fried. He stated he would need to call in but in his experience, they would probably offer to replace the range. Instead, AHS told him they would need to research finding parts for it. When that yielded nothing, they stated he would have to send in the control unit to AHS and they would have it rebuilt. That was 6 weeks ago and we still are without an oven! I can't get past the fact that the repairman said that depending on the person you talk to, you either get a new oven or you get someone that wants to make you stand on your head waiting for parts and rebuilds. In our own experiences with AHS, 10 yrs ago, we had a similar issue with an oven in another home and they replaced the oven instantly. I don't understand having to go through this waiting game and torture now. This is not prompt and efficient. I am disillusioned and will report this to BBB, cancel and move to another company.

I have had AHS since 1999 for my home and the service is getting worse and now dangerous. I had a hot water line break under my sink on Sunday. I called up to get emergency service requested, but the stupid agent just put it in as a "whenever, no rush" request. I fussed on Monday morning to get it changed to emergency, had to cancel the one plumber to get their national buddy company ARS/Rescue Rooter to come. The technician arrived at 5PM (3 hours late) and he fixed the copper pipe line (very nice job) but failed to replace the spring loaded safety valve on the pipe that ensures that the piping doesn't over pressurize!

My AC was barely cooling, so I contacted AHS and they sent a contractor out. They guys checked the system and said the head pressure was too high and the condenser unit needed to be replaced. The next day the same contractor said they had to come out again and take photos for AHS. The next day I was contacted by the contractor and told AHS was denying the claim. I called AHS and the said they were denying the claim because the AC wasn't cooling because I had used an acid wash and not washed it off properly causing corrosion.

I picked up American Home Shield 2 years ago. I paid to warrant my home and pool. No need for them the first year at all. The second year rates went up on everything but I decided to keep them. I made my first call when my refrigerator went out. A technician came out, found the issue and said he would call in the morning (mind you it has now been two days and I have lost all the food). American Home Shield called this morning to inform me that under Article 2; Paragraph 3; subsection 7; line 2; that my repair is not covered. I have now been on hold for 30 minutes waiting to cancel my contract!

I've been with AHS for close to 2 years. Within this time, I've made a request for our 3 year old dryer that's making a highly intense squeaking sound. They have sent a service for it and found out it would be cheaper for them to replace it. And they did give me a meager amount minus of course the $100 service fee that left me close to nothing to buy a new dryer. They replaced our spa pump which saved us $200, I have to admit. But that was offset by 2 other requests that cost $200 for our duct and water softener. When these servicemen came, they almost always believed that these services will be covered by AHS, only to hear from AHS that they're not covered for certain reasons. I was warned by this by a colleague but I thought their offer was believable at my expense. I am sharing these to other consumers who feel taken advantage of.

I should have done better research before giving my business and my money to this company. When it comes to actually getting a claim honored, American Home Shield is an expert at denying it. Their personnel is well trained at telling you that you have not given proper maintenance or you don't have the proper documentation to prove you have given maintenance. Also, they will deny your claim immediately because of pre-existing conditions which their selected contractors readily report to them.

110 degrees in Las Vegas. I put in a service request on Thursday, no response. Emailed, no response. I called and said they would handle, nothing. I called again. After 4 days, they finally sent out flake company Mighty Air, not. Now up to 5 days for compressor and a charge of $400 in addition to the $75 service call (doubled over the years). I know all these warranty companies suck, but these people are really idiots. I'm canceling my contract after this. No concern, no service and no solution.

AHS has not helped! This is still ongoing. Our main line was partially blocked at 2am Saturday. Our basement took on a lot of water (1 to 2 inches) when our water softener went through the regeneration step. We called AHS immediately. They said they would find a technician and have them call us back. After working on clean-up for the next two hours with no call back, we decided to call a plumber we knew. He didn't do drain work but gave us a contact on a plumber who did. We called but there was no answer. Exhausted at 5am from cleaning up water, we decided to wait until morning. We called AHS again as soon as we awoke and told them that no one called. They said they couldn't get a hold of a contractor and gave us authorization to call ourselves.

AHS does not act in good faith. Do not fall in its trap. I reported a leak in the main water line to my property. Their contractor misread the location of the leak to be outside of the property and therefore not a covered repair, while the true location was inside. I filed another service request. It was rejected without any reason. I filed the third service request. AHS contractor tried to charge me $4,500 for a Job that I finished it at my own cost for $1,900. AHS business practices are fraudulent. I think the law should stop their operation.

AHS is misunderstood and people aren't always completely honest. - I personally have no complaints, zero after 6 years of doing business with AHS. I'm a Real Estate Broker in Texas and AHS is 'the only home protection plan' for me. I make sure every one of my clients have a Seller Protection Plan when they list their house with me and I make sure the Buyers get a Buyer Protection Plan when they purchase one of my listings. I have 17 licensed agents that work for me and we all offer American Home Shield to our customers and clients. If they don't sign up, we have them sign a disclosure that states that they were offered the plan and declined to accept the offer. By the way, I am not compensated by American Home Shield for selling their product(s).

American Home Shield service is substandard! I put in a Service Call on Tuesday morning, 8/7/12. AHS assigned the work to Greenway Home Services. Greenway Home Services responded to service request, Tuesday afternoon. Manny from Greenway said repair was likely to be very costly (washer won't spin, bearings broken, and machine making very loud noises) and Greenway would send out email Wednesday morning. Since we never heard anything from AHS, I called them on Saturday, 8/11 and got disconnected after being on hold for 25 minutes. I called back and finally spoke to "Donna" after being on hold another 28 minutes. Donna said they have not heard from Greenway (Greenway "hadn't called" AHS). I asked why AHS didn't contact Greenway when they didn't hear from them after a few days. Donna did not have an answer for that simple question. Donna said she would make a call, send an email, and follow-up with Greenway on Monday, 8/13 and should have an update by noon.

I have two home covered with 2-10 warranty and have had no issues with them for 11 years now. My new home is covered by American Home Shield - horrible decision. I had a leak due to worn glue in one of my pipes, not covered! They say it's not wear and tear? Then the plumber cuts a hole in my wall and they say not covered! The plumber told them my wall was already damaged. I argued that this was not true. He cut the whole to get to the pipe. I finally get a supervisor after 30 minutes and she is rude and nasty. This is the worst service I have ever had. I proceeded to explain to her that my wall was not damaged prior to the plumber cutting the hole and she tells me the plumber says it was. I offered to send her a picture of where he cut the wall and where the baseboards got wet and she rudely says, "I don't need it." She agrees to have it roughly repaired (no sanding or painting). I am cancelling and taking the refund to purchase coverage with 2-10 warranty company.

In July 2011, I called AHS (after being a customer for over 5 years) and informed them my built in fridge was leaking water inside from the top. They promptly sent a tech out and $60 and 10 minutes later, it was deemed unrepairable. I received a phone call a few days later from AHS telling me that they were going to have to replace the unit but they needed a second opinion first. Another tech came out and made every excuse in the book how it was my fault and how there was nothing wrong. I must have left the door open all the time or my lights are stuck on and so on.

On Monday, July 30, 2012, I placed an emergency service call to American Home Shield (AHS) regarding a ceiling leak in my master bedroom as a result of an air conditioner problem. They dispatched AUS Air and AUS Air stated that I needed the pan replaced under the AC unit because it was bad. The contractor stated that he would need a walkway built in the attic and other additional equipment in order to get the tub in the attic before he could do the work. On Tuesday, July 31, 2012, AHS stated they would be responsible for replacing the tub, but not responsible for building a walkway even though the current AC pan is in the attic, and no walkway was built to install it. AHS decided to call another AC servicer to get a second opinion.

We have asked several times for a service visit to repair our refrigerator which was making loud noises and prevented us from sleeping at night. We were told repeatedly that these requests are not covered as part of the plan. We cancelled our plan and we are going to ask our friends to do so as well.

How hard is it to fix an oven door? Oven door would not close completely so I called AHS to schedule a technician to come and fix it. This did not fix the door shutting completely and ended up putting a chair up against the door to cook Thanksgiving turkey. Two days later, I opened the door to bake cookies and the door fell off! I called them back and technician stated someone had tampered with the door! Yeah, he did! He then said AHS would not pay for door to get it fixed, since it had been tampered with!

The problem started over six weeks ago. They sent two different contractors and neither one has fixed the problem. In fact, the problem got worse. I have a direct contact at AHS but she won't return my calls. I currently have six outstanding calls with messages left to her. I want this problem resolved. I have been paying for this warranty for over a year.

On the middle of July 2012, my A/C unit went out. I called American Home Shield for a work order. They sent in a local A/C company. They came the next day and apparently fixed it. After the initial visit, they had to come out everyday and could not figure out what was wrong. The technician finally determined it was the condenser and it was going to cost me out of pocket $1,200.00. The reason was because the condenser had to be relocated in another area. I was very upset because that is why I have insurance, so I am covered for any emergencies. I then called American Home Shield to dispute the charges that were not covered. And no answers.

AHS diagnosed that our evaporator coil was in need of replacement on the second service call within a week. When they called to inform us that they had approved the repair, we were informed that it would cost us an additional $850 for fees that were not covered. I spoke to another AC company and specifically went over the additional fees. He said they are false fees the contractor has made up in order to make some money off the repair. AHS said they are not responsible for what their subs charge on additional items. I asked that my claim be re-assigned to another company and they said that was not possible. I have been told by two contractors that the normal retail cost on this repair is $1,100-1,300. AHS has offered us a cash out for $333. We are taking it and cancelling our policy since the policy doesn't cover repairs like they want you to believe they will.

While I was away (six weeks), the fan blade broke, motor burnt out, freon line was cut, and whole a/c bounced off of the pad. AHS sent out South Belt and AHS was told that my a/c was dirty and not maintained properly and that is why this happened. Well, AHS refused to replace/repair. Second opinion by Brown A/C said Southbelt diagnosis was totally wrong. Lesson here is get a second opinion. Fortunately, I saved all of my invoices from previous years' service calls.

This is just today's experience. I also have a claim that they won't pay from last month that I am in dispute with them about. I've been a customer for 10+ years. The last time AHS authorized the water heater replacement it was resolved and installed in one day. Something terrible has happened to this company which has put them into the ditch. I have been without hot water for 4 days. Not wanting to sound like a wimp with no hot water when there are people who have no clean water, let alone hot, the point is I was patient with them.

American Home Shield is a scam, they will do everything they can to deny claims. You never see a contract for a month after signing up for the service, then they try to refer to it as if you are psychic. I filed a claim to have my HVAC system repaired. The claim was denied. They claimed I should have known there was a problem prior to my coverage even though I had a receipt from getting my system cleaned just a few months prior to my service with AHS which stated that everything was perfect and working fine. They sent a second tech out who clearly told them there was no way of knowing when the problem occurred with my unit. I stood there and heard him tell them that. They then called me 5 minutes later and said the tech told them the problem was preexisting. They are liars and their service sucks!

Our home warranty states that it covers wear and tear as well as breakdown. The service man said that the rail to the refrigerator ice-maker was not covered. I called to verify as this would be a wear and tear item. They said that shelves were not covered. I explained it was part of the ice-maker and asked where it is stated in my policy. They were rude and said that it was in there, but would not elaborate and got smart with me.

I have had AHS several years and each year I think I will cancel. I've had too many disappointing experiences. In May 2012, I called for general maintenance service on my central AC/heating unit, which is over 30 years old. I figured it needed some freon. The actual temperature was not matching what the thermostat was set on. They sent a company from out of town (nobody is ever local!) and the unit got an A-OK, no freon needed, etc., although I didn't see them check it. In fact, I'm not sure they did anything. Over this past hotter-than-usual summer, I would set the temp at 76-78 (trying to be conservative) and the temp would show 80 or above. I called AHS a couple more times during the summer for a follow-up service call and there was always a message regarding "higher-than-usual" volume of calls or the telephone system was down, etc., and I would just not follow through with my complaint.

I called for service on my A/C not cooling on Friday. I received a call 3 days later, Monday, to schedule an appointment. The service company, Joe Cool, showed up on Tuesday afternoon and after 10 minutes, we were advised that the system was old and there was nothing he could do since we did not have maintenance with AHS. I advised that we have maintenance, but he asked for his fee of $60.00 and left. We had another A/C company come out and paid for them to clean the system and now it is working very well. I called AHS. Customer service also advised me that we didn't have the maintenance on our policy. However, when I canceled the policy, that representative asked why Joe Cool didn't clean the system since we had the maintenance coverage. I advised that Joe Cool and their customer service rep advised me that we didn't have that coverage.

My A/C went out on a Thursday, July 26, 2012. I called the American Home Shield that Friday, July 27, 2012, and the technician called me on Friday evening. I tried to make contact with the company before 5 pm and they never answered. I had 2 numbers, no one answered. On Monday, they called and advised they were coming out on Tuesday between 1-5 pm. Instead, they showed up at 11 pm. The technician advised that the coils were leaking anti-freeze. On Tuesday, the technician advised that he will call the company and advise them.

I have had two major events at my home that should have been covered by AHS. First, the jacuzzi on the third floor failed and did over $16,000 worth of damage to my home. AHS didn't fix anything and sent two individuals to my home to inspect the damages. They fixed nothing. They charged me $60 for a service call, and they could hardly spell their own names. USAA ended up covering the whole thing.

Our air-conditioner went out so we contacted AHS. They sent out a tech from Comfort Air, who said that we needed a new condenser unit. We waited for over two weeks, with heat index daily at over 105 degrees - still, no air-conditioning. I contacted AHS to find out what our options were. We were told that we could cash out and have another licensed company do the work. Less than 24 hours later, we had air-conditioning. A whole new condenser unit was not needed - all that was needed was a new compressor. As per AHS instructions, we sent a completed invoice to AHS and they have replied that the invoice is not acceptable, even though it contains all the information required by AHS. By the way, a compressor is less expensive than a whole condenser unit! This company is a disgrace in all categories!

I called at 8:30 pm and reported that our AC was not cooling. We put in a request for emergency since it would be 106 the next day. We got an email around 8 am next morning which provided the name of the contractor and noted that they would call. We did not hear from the contractor. I called around 9:30 am and they said the service truck would call when they’re an hour out. I asked for a block of time since my wife and kids could not stay in the home. The contractor said they would call back. They did not. I called again around 11:00 and asked the same. I got the same response and there’s no call back. I called again around 3 - same thing. I called AHS and after waiting 20+ minutes to talk to someone, they called the contractor and I was told they would be there in one hour.

The policy was bought by the seller. We moved in 45 days ago. We had an issue with the high heat with the AC. They sent a repairman 2 days after we filed a claim. 4 days later, the same issues persist. It took 3 days to get a repairman this time, with 100-degree weather all that time, only to find out that the first repair was not done correctly. They then said it needs fixing, but they are not responsible because it was installed wrong years ago. If they are not responsible, what is this for?

I contacted American Home Shield in April 2012 upon my insurance company's request after a contractor came out to investigate a distinct odor in my home which smelled like mildew. AHS started the work order and scheduled a technician to come out to take a look at the problem. According to this technician, condensation was building up causing mold due to the need for repairs or replacement of the ducts. However, because of the way that my home was originally built, access to the duct work for repairs or replacement can only be achieved by removing sheetrock and floor paneling, which is a costly job.

My Rheem water heater started leaking out the top of one of the pipe fittings. I called AHS and they sent a tech from Air Pro. He called it in, AHS will replace the heater and my portion is just over $400.00, that includes a $120.00 permit, strap, new fittings and a few other things. Is a permit necessary? In Vegas, one gets jacked for all kinds of "permits" so I'm skeptical. Yes it was leaking and yes they are replacing it, and I take it that this $400.00+ is some kind of a hidden deductible? I'm a disabled veteran so me working on it isn't going to happen.

Warning, never do business with this company. Our air conditioner died. Yeah, it's August and it's hot but I have a home warranty for the past 4 years through American Home Shield that covers the replacement when something is irreparable. Yeah for me, right? Wrong! They are refusing to honor our contract because the technician deemed the damage to the compressor was caused by a power surge. The unit has blown 2 capacitors, a blown connector and a blown fan relay since March so it's had a history of electrical problems. Their contractors have just been replacing them instead of resolving the root cause. We've never had the same technician twice and rarely even the same contractor so there is zero continuity to the service. Now they are refusing to replace by HVAC unit. Unforgivable customer service to boot!

My master bathroom toilet and shower had a small leak that was causing water damage onto my living room ceiling. I called AHS and they immediately got a plumber out (great job). The toilet was fixed in minutes. The plumber tried to fix the shower, but said it was too corroded so he was going to get parts. He turned the water back on, without realizing that he had broken the pipe in the wall. Hoover Dam came running into my 1st floor ceiling, water pouring out my ceiling fan onto my brand new carpet, holes in my ceiling from the buckling of the dry wall due to all of the water. The plumber immediately called a restoration company to come start the clean up process as now my 1st floor was going to have major damage repair.

I need assistance with a resolution for an ongoing service request from March 2012 - August 2012 for the repair of my oven. The service request was initiated in March 2012, AHS sent their contractor "Sears" to repair the oven. Sears determined there were too many things wrong with the oven and the technician called AHS from my home and recommended a replacement. AHS would not authorize the replacement but only to repair it. Part of the repairs was to replace the thermostat.

Our house was red tagged for gas leak since last Thursday. They said service will be provided by next Wednesday. There is an incredibly long wait/hold times and they have no ability to actually provide service timely.

My water heater broke on July 14, 2012. Today is July 30 and still there's no hot water. I am waiting for a part that is need to fix my 12-year old water heater. I was told on July 31 and there have been 5 other times that I was told that the part would be available. I hope and pray that things go well for the sake of my family, including two toddlers. AHS could save money by having an answering machine at customer service that says, "We are very sorry. We understand how you feel and we appreciate your patience.", since that's all I hear when I call, but there's no action. Then maybe they could help the people that depend on them .This should be against the law and I plan to find out if it is.

I called American Home Shield to unstop my washer drain that was backing up when used. The plumber (will fix it) said they had to call AHS because he would have to go on the roof to clean out the drain which he cannot do without authorization from the rip off co. (AHS). They denied my claim and I was still charged $75 for nothing. They did not even offer to try and clean it out from the inside. They are truly a rip off company. I am cancelling them today.

I paid for my AHS plan and an additional $169 for pm on my dual air conditioners and thermostats in April of 2012. I have not heard or seen from anybody about doing the work. Every time I email or call them, I either get told to call another number "because that's not their department" and I can't get my money back. I called in a pool repair, because it is also covered and spent the money out of my own pocket to have it fixed because I couldn't afford to keep my pump down. I wish they would quit giving me the runaround and either service the A/Cs or refund my money. I know personally it does not take four months to get to a service I've already paid for.

The first instance, I called for service on a cooktop that had a defective igniter. The service tech informed us the part was no longer available. AHS came back with a proposal to settle the claim for $280, a fraction of the unit’s replacement cost, or they could repair the item but the cooktop would have to go to repair depot and we would be without the unit for six weeks! This is totally absurd. The second instance, I called for service on a refrigerator that had a broken ice cube maker. The service guy came out. We paid the deductible and then he informed us we need a new icemaker. AHS then called us to inform us the icemaker was not covered by the policy. Nice!

I have been without air conditioning since May 2012. AHS has sent three contractors out, and it has cost me $150 service fees and $510 for a coil replacement. The first contractor, Bailey's Appliance & Air, came out twice and was supposed to come back for an emergency call on a Sunday due to the high temperature. They claimed that AHS was never told that they would make an emergency call on a Sunday. My house never cooled off, and the thermostat never shut off. The second company, Oxford Heating and Air, came out about five times.

I rent my home, and my landlord is a member of American home Shield for my home. On July 17, 2012, the refrigerator went out. I contacted my landlord about this issue and she said that she would contact AHS to have someone come out to repair. ARRQ Appliance contacted me on July 18th, 2012 and said that they will be out on July 19th, 2012 between 8 am and 11 am. The tech arrived on time. He drove up in an unlabeled vehicle. He was pleasant to a point but kept saying he was busy and appeared to be rushing through trying to fix it. The condenser fan motor was not running, and it appeared that was the problem. The tech left and told me that someone would call me back with an ETA of the part.

I bought coverage from American Home Shield (AHS) while selling home. Inspections revealed leaking coils. AHS sent out ARS who after five visits insisted there were no leaks in the coils while two independent contractors found leaks. Finally, AHS sent out Pro Tech who found the leaks. According to our contract, our AC is covered and so are the leaking coils. AHS is asking us to pay $1,800 towards these covered repairs. The sale of our house is dependent on replacing these coils. We bought a home warranty from American Home Shield and they are not honoring the contract and insisting that we pay $1,800 for covered repairs.

We needed a new toilet. I called in a repair order to AHS. A-Z Remodeling and Plumbing is who they contracted out for plumbing issues. A-Z Plumbing replaced our elongated toilet bowl with a round toilet bowl. A-Z went to Home Depot and purchased the smallest, cheapest toilet they have at Home Depot. The toilet is a kiddy/training toilet, that's how small it is and this is no exaggeration. To me, the toilet is substandard and insufficient for anyone's home, so I contacted AHS to tell them that this toilet is just not right and I'm not satisfied with it. This was 2 days after it was installed.

Central air went out on Tuesday evening. I called AHS and someone came out on Wednesday morning! AHS said, "Oh, this is still three days under warranty from last year's problem so this is not our problem!" I told them my very unconscionable living situation with the heat and that our pet dog had just come home from pet hospital from having a stroke! "Sorry, that is your problem," said AHS. "We do not care about pets!"

I wish I had read these reviews before we bought our house. I would have asked the sellers to just give us the $406 that they paid AHS. The warranty is apparently worthless because anything can be classified as not normal wear and tear. What the heck is "normal wear and tear?" We got a second opinion for a declined plumbing claim and AHS went with the first opinion anyway (the second opinion was very different). So, we are out $120 and still have a broken toilet. The 3 plumbers that I saw today all said that AHS is notorious for denying payment. If everyone is aware of this, why are they still in business?

I called AHS when my AC was not working. They sent a rep who told me my coil was going out and it needed to be replaced. My unit is 12 years old and has run perfectly until now. AHS declared that my problem was a mfg. defect and refused to have it fixed. How can something run perfectly for 12 years and have a mfr. defect? I have wasted time and money with AHS. I highly recommend that you stay far away from AHS. That was $75 wasted. I called them when I had a plumbing "stoppage" and they refused to have it fixed because the rep said he would have to get on the roof to run a roto-rooter to clear the blockage, $75 wasted. AHS is a scam.

This is the worst customer service I've ever encountered. Long story short, our water heater broke 2 weeks ago and still hasn't been fixed. We were told AHS will cover the heater, but the contracting company will have to do expensive retrofitting to "bring it up to code". I have called 10 separate times asking about how much it will cost us and what our options are. In every call, I was promised someone would get back to me that afternoon. I have yet to receive a call back. The one time I was able to speak to a supervisor, he was absolutely unsympathetic and said there was nothing he could do for me. We finally called in a well-reputed local company (Hiller) and were told that the "bring it up to code" thing was **. We have decided to have the heater replaced by Hiller. Now, we will see if we ever actually get this fabled "cash out" from AHS. I'm not holding my breath.

Resnick Plumbing Philadelphia, PA - AHS scheduled Resnick Plumbing to contact me regarding a water faucet and D/W line leak. We scheduled the appointment for July 23 between 12 and 4PM with a 30-minute phone call to let me know they were on their way. Resnick never called, never came and never answered their phone when I tried to reach them. I do not recommend using them, they are not responsive. I have been on the phone twice today trying to reach AHS to reschedule another plumber and held on twice for more than 15 minutes. I will try to reach them via the PC.

My AC gave up on 7/18/2012, until today, 7/24/2012, I can’t get help. I’ve been paying my dues every month like everybody. Now, my AC is broken since last Wednesday, 7/18/2012 and today is Monday, 7/24/2012. I’m still asking them to help me and fix my AC, very hard! It’s very, very hard to get help from this company. I will not recommend them to anybody. The weather here where I live has been 100 degrees, very hot. I’m not happy with the company. I called many times but what I got was voice mail, no return call. I’m sick of it.

I bought my home in October 2010. I had been highly encouraged to use this service due to the fact that my house was a few years old and possibly full of surprises. In December, my water heater broke. It took 3 service calls to determine that it was broken and needed to be replaced. I had to pay $60 for the service call, $180 for the permit to replace the heater, plus another $60 to dispose of the old heater.

American Home Shield is still stalling. We're one month with no A/C. We have had coverage through AHS, since we purchased our home 2 and a half years ago. Once or twice a year, our downstairs unit would go out because of the circuit board and sometimes fan. This is a major and costly repair, especially considering the units are close to 20 years old and the same thing kept happening. Each time, we were without air for about 2 weeks. We live in the South, where temps and humidity are unbearable.

I had my A/C unit fail during a 100-degree week in Chicago. I called AHS and like everyone else, I was on hold for 20 minutes. I waited. When they finally answered, I said my A/C unit is not working. They looked up the available contractors in my area. I had one. Long story short, they said to have the work done and send in the invoice for payment. Guess what? They declined the payment to me because I didn't have my contractor wait on the phone for 40 minutes like I did to have this job authorized. I'm on the phone right now for 38 minutes and 19 seconds and I am being transferred for the third time. What a joke.

Three and a half years ago, my air-conditioner went out. The tech recommended replacing it. I was told they would have to replace the inside heat pump and the outside unit so they are compatible with each other. Well, American Home Shield said, “No, we want to just repair it with new parts.” Then on June 13, 2012, my A/C’s pipes freeze up and the water in the basement from the heat pump went everywhere. They sent Energy Solutions from Delaware and the tech was acting like he didn't even want to be at my house. He put freon in my unit outside and said I may have a leak. Well, sure enough two weeks later my A/C breaks again. The same tech comes out and seals one leak and fills with freon again. Well, here we are again on 7/17/12 and the outside unit breaks. I called AHS and they said this is way too many complaints - the unit needs to be replaced.

On the Thursday prior to Memorial Day, I emailed in a service request to AHS thinking the plumber could call and set up an appointment for the next week. I did not expect immediate service due to the holiday and my dripping shower could wait a few more days. I received confirmation of the request with the name of United Heating and Air on it. I waited Thursday and Friday for a call from UHA - nothing. So, on Friday, I called them thinking that since I was at work, maybe they called my home phone instead of the instructed cell phone number. The young lady who answered the phone asked for an order number, left me on hold, and then returned to tell me that someone would call me back that afternoon. Nothing. I waited most of the day on Saturday, got angry and got online and cancelled the request. Time got by me and a week later, I called this time (waited 37 minutes on the phone) and requested service. I was told by the gal what had happened and how I didn't want UHA to service me. I was sent a confirmation for another plumber.

Water leakage in the master bathroom shower - I called AHS. They sent a plumber in October to fix the problem. Also, I paid additionally over $400 on that service call. Today, July 2012, I am having the same problem. I turned on the shower and water was flooding down the stairs. I requested service again. They sent ARS plumbing service on July 17, 2012. The plumber came out. I told him that I forgot to mention also that the toilet needs to be looked at because sometimes it continues to run and I have to shake the knob. The plumber said he will only fix the shower, so I asked him to leave.

I called on July 10th because my A/C unit went out. It is now 7 days later and I still do not have a unit although this situation was considered an emergency. Instead of replacing the 16 years old unit and getting it over with, they are on the elusive search for a compressor to work on the old unit. I have tenants living without A/C in the Georgia heat for 7 days.

I had a premium contract with AHS and when my air conditioner compressor went out, AHS and their local contractor stumbled around for a full week and did nothing while my family lived through 110+ degree temperatures with the AC unit out. I had been calling them daily to check status, and got nothing but robotic employees reading canned policy statements out of their manual. I finally got in touch with the local sales rep through my broker who purchased the warranty after six days and she found that AHS had still not ordered the part. It is still not fixed and likely won't be until Monday, 10 days with no AC in the middle of the hottest part of summer in Arizona. I would never do business with this company again. Absolutely stay away from American Home Shield.

They sent A&P Electric to our house to fix our a/c unit. They came and said the drip pan needed replacing and would order it. We never heard back from the a/c company. When we called them 3 days later, they said they were waiting on approval from American Home Shield. After several calls, we finally got a "story" that our a/c was installed incorrectly. So they would not cover it but that it would cost $2,500 to repair. Our a/c unit was installed 10 years ago and our home inspection would have caught any incorrect installation. Crock, and $2,500 for a drip pan?! Really? No thanks, I'll contract a reputable a/c company. AHS is crooked and really sad customer service, 45-minute wait time just to get someone on the phone. Oh yea, and we got the same story. You can pay another $60 for a second opinion! Ha!

I purchased a home a year ago and used American Home Shield. I purchased their most comprehensive (and expensive) coverage package, which was to cover everything from ceiling fans to pool heating and electric. In fact, they cover absolutely nothing. I have a ceiling fan dangling from the ceiling by wires. They had me pay the usual $60 to a repair person who said it was routine maintenance and would not cover. They told me for another $60, I could get a second opinion and maybe they would reconsider.

I had a technician out to do a tune up on our AC in June. He said that our unit was in bad shape and needed a lot of work. I said that we have a home warranty plan and we would go through them. I had a technician from All Right Heating and Cooling out a couple of days later. I told him what the first technician told me was wrong. This guy, Toby, looked confused. He said he would go look at the unit and see what he could find. He came back saying an inaccurate sized capacitor was installed. We had this capacitor installed two years ago, also by a contractor from AHS.

I was sent a flyer about the warranty. General coverage was stated, but no specifics. I paid in advance. Meanwhile, I went to their website to discover more about coverage. The item I was worried about was specifically stated that it was covered. However, when the actual policy came, I later found out that the item I was most interested in was listed as not covered. Sure enough, several months later, that system did in fact fail, and AHS would not authorize its repair. I immediately rechecked their website, and there it was again, listed as a covered part. So, how many of you out there have issues where the AHS promotional material says or implies that something is covered, only to find at claim time, the policy says it is not? If this situation fits your circumstance, reply to my email. I may have a remedy.

After having AHS for 9 years, and making monthly payments, my AC unit stopped working. I called for service. It took 1-1/2 days to get someone to my house. The service tech said the unit had taken a power surge and called AHS. AHS called me right back and told me they would not pay for the repairs due to the cause being a power surge. I have a SurgeGuard on my house from the electric company, which I pay a rental fee for each month. This SurgeGuard showed that there was no power surge into my house. I had no damage to any other items in my house. I explained this to the AHS person on the phone. She became rude and acted like I was annoying her. She kept stating they would not cover the damage. She kept offering to send out another company to re-assess the unit for another $75 charge. I will be looking into joining the class action lawsuits against AHS. They can kiss this contract good-bye.

We have had multiple service calls on an A/C unit. All they do is band aid the problem - adding freon every month when it should only need to be done yearly, if at all. As long as they get it going, even if it's for a few weeks, they call it fixed and just wait for your next claim. Meanwhile, you get charged yet another service fee. I have talked to others who said they are a scam and that they never replace anything! Put your money in reserve, don't give it to a company who is dishonest and unethical!

I called for service. The plumber came and refused to do the work and Home Shield billed me for the service call, $100. They never fixed anything.

Central air repair/replacement issue - On 5/28/12, I called American Home Shield for an emergency repair to a central air conditioning unit that was dripping through my bedroom ceiling from the attic. The technician stated the coil was rusted and had to be replaced and not repaired. He ordered the part and stated it would take about 7 days for delivery of the part.

I have been without a washer and dryer for 10 weeks; I contacted AHS for service the first of May. I have been through 2 service repair representatives and have had over five home visits that have resulted in a new part and/or repair needed after each visit. I was also assigned an AHS service representative as liaison who in the beginning was somewhat helpful; however, her follow-up and communication skills are lacking significantly. As of yesterday, 06 July12, I have not received a follow-up call and/or a phone call from a manager or any one in a corporate position at AHS.

We had a narrow crack in our cast iron drain pipe in a closet under the bathroom. It was eye-level to waist-level long. We can't use our bathroom. The crack is accessible since we had a restorer strip the area of all plaster and lathe and clean the area. This crack is covered by the pipe coverage but states that should any repair be obstructed by cement, they give a $500 payout. This is not. However, since they said there could be a chance of causing a crack in the area above when they repair the pipe, they will give us $500 flat fee and not pay to fix the visible and accessible pipe. The cracked area is between two bells so there is less likelihood of the crack happening so there is no reason not to pay for it to be fixed. Of course, the plumber they sent said he could definitely do it with no problem, gave me a quote, but then tried to get approval for the cost of going through cement which is what caused this red flag.

New home - First issue was with the water leak on the inside of the house (outside faucet). After waiting for many days before a plumber responded, the plumber said he needed $60 to see the faucet, then would need to make another trip to get the part to repair. Each visit is $60, so we are looking at at least $120 for a $20 part. Second issue, water leaks in the basement from the main water line. It was in fine print that they wouldn't cover. Third issue, on the 4th of July, our A/C went out. We called and they said they would immediately dispatch. So on the 5th, my wife called to check on the status. The company said that company they are using to subcontract doesn't have voicemail and they don't answer the phone. So now it is the 6th and they said give them another 24 hours to respond. It's over 100 degrees here and I have small children. We called up another company, but they are booked now since we are coming up on a weekend. Each time you call, expect to wait at least 30 minutes before you get a response. Very, very poor service.

I signed up for systems plan coverage and pay $37 a month. I talked with Gwen at the GFA, GA office, and then I got a contract for three payments, totaling $444. I sent a void check to deduct the $37 a month automatic draft. Next thing I know, AHS is taking out $111 on June 1, 2012 with another contract fee invoice of $148 to be taken out on June 8th. This was not our agreement and when I talked with Gwen, she said she did not know why they did this. She would check on this. I heard nothing so I stopped payment on the $111. Is this how you do everyone? I am a widow and I can't have $148 come out in three payments. I now get a past due notice for $407. Nobody knows what is going on. Please let me know what is going on. If this is the way you treat customers, I don't need it!

I filed a service request today, July 4, 2012, for my A/C. They sent out their company United Air Temp. They came out and said my compressor was burnt out and if I do not pay them $385 to clean the coils, they were going to send pictures and deny my claim. Later, the man said it was only $165 just to do the coils so I told him to go ahead. Then In just a few minutes later, he came back and said the it's the casing outside. It was deteriorating due to the weather and had AHS deny the request. At that time, I did not realize that United Air Temps is owned by AHS. The guy left at that point without even telling me and did absolutely nothing. This was not the first time I had problems with AHS. Around 2 years ago, I was going to court (against a renter) for one of my properties. I needed a detailed report from AHS. AHS asked for a $25 for the paperwork. As of today, 2 years later, I went to court with no paperwork and they never gave me my $25 back. Beware.

I called in about my broken water heater. They had someone out the following day. The plumber claimed that it would cost $485 for a sediment trap, $120.00 for another charge, and $50.00 to rid the old hot water heater. I called around and found that the sediment trap is $10.00 worth of nipples, two lines is called drip legs or drip trap. I called back to AHS who said they have no control over what is being charged but I could get a cash payment and take care of it myself. This is the third day I do not have hot water. They said it would take 72 hours for me to learn what the cash settlement would be. They honestly think it's okay for our family to be without hot water forever? I also believe the $485 is a way for them to get money to pay for the hot water tank. What a scam.

I made a service call on 5/19/12 to American Home Shield warranty for a service request for repair for my dishwasher. I received a confirmation of my request from American Home Shield warranty on 5/20/12. A man from HAR Appliance Repair that was contacted by American Home Shield warranty called and a service appointment was scheduled for May 24, 2012 .The HAR Appliance repairmen came out on 5/24/12. It was stated that my dishwasher was unrepairable and needed to be replaced. In less than 10 minutes, I was paying the repairman from HAR Appliance $60 for the service call.

Air conditioner went out in over 100-degree Texas heat. AHS had a contractor come out. The contractor was inconsistent/questionable integrity (told us our parts were "in", then told us the parts had not arrived). The contractor was unreliable (they did not show up for established appointment day or give us a courtesy call). Another time, they came at 9:15 pm when we were told to expect them between 5 and 9 pm. A few days later, the contractor arrived for repair without the needed parts and kept putting off our repair. It has been two weeks since we requested the repair. Nothing has been done to repair our AC. When we attempt to contact AHS, we get shuttled to different "specialists", have call "hold" times exceeding 30 minutes, and absolutely no resolution. Avoid this company!

On June 8th, we called AHS to report our refrigerator was not working. Our building maintenance man said the fridge was over 20 years old and was not repairable but AHS would not listen and assigned the issue to Sears for repair. Sears dropped the ball and we never got a repairman out for almost a week. When he came, they had to order parts that took almost a week to get and it was several days before they came to put the parts in and within 24 hours of the repair, the refrigerator quit again. A second repair person came out several days later and did more repair and within 24 hours, the refrigerator quit again. Now three days later and they are telling us no one can come out until tomorrow which will be the June 30th. On top of all this, every time we call AHS, we have to wait more than 30 minutes to even get anyone on the phone. Twenty one days without a refrigerator and at this rate, I doubt we will have a working one within the next week.

On 6/22/12, I was having problems with my air conditioner. So, I contacted AHS about the problem and was told that they would have someone come out on the 25th, which was Monday. Okay, for the time being I decided to buy a small window unit to keep my family cool during the 100-plus weekend temperature. So Monday a so-called tech from Harkins A/C (avoid this company, too) came out to check my unit. After inspecting, I was told that an email would be sent to AHS about the problem as my unit (pay attention) outside was leaking out the coils and could not be replaced.

I have had preventative maintenance contract on my HVAC system with Air Reliant since 2008 and another company for 3 years before that. My HVAC system has been checked and cleaned every 6 months for this time. I have also paid for warranty with American Home Shield for several years. The air conditioner was checked in April and cleaned, and it was working fine, and by Air Reliant's records, it was working better than required. But the air conditioner quit working last week.

Last Monday, June 18, 2012, I had a scheduled appointment with an AHS-recommended plumber. The plumber was scheduled to come out between the morning and noon (12:00). At 9:00AM, I received a call from the plumber that he would not be coming due to the rain. I assured the plumber that it had rained earlier that morning, but it was no longer raining. He informed me that it was raining where he was. This made no sense to me. I communicated with Mr. ** that if it was raining in Bowie or wherever his truck was parked, it should not affect the weather here in DC. I called AHS and was pretty much told one and the same. After the integrity was lost with Mr. **, I requested that I be rescheduled with another company.

My pool service called me stating my pool heater was leaking. I called AHS they stated they would have Hawaiian Pools come out to take care of it. I asked if I could have someone else due to a previous problem with that company. They stated no because they were the only person they were contracted with. The following day, I received a home phone call and email from Hawaiian Pools, stating they wanted to come out the same day, but I didn't get the messages until I got home some hours later. I called them immediately and they had an attitude because they were unable to contact me. I told them I would be home the following morning if they could come. Then, they told me they were very busy and I would have to wait and see.

On the first call to AHS for a simple dripping shower, they sent a plumber who didn't repair it and said we needed a new shower head, but they didn't have one that would work for us. I had to pay AHS $60 for sending the lame plumber. Then, I had to call another plumber and pay again to get it fixed and it was not the shower head - it was a part inside the shower faucet.

I have filed 3 service requests with them. Each has been denied based on not being conditions of normal wear and tear. The most recent was a denied claim to replace a 25 year old air compressor. They claim it is due to a kinked drip line, which would have been there at the time that the warranty was issued. The cost to me will now be somewhere between $3,000 and $6,000, based on estimates by service providers they sent out. To date I have spent approximately $1,000 with AHS, and I have received nothing in return. I believe their company to be fraudulent, preying on people who wish to be protected from eventual wear and tear. The company issues warranties based on conditions that they do not verify, send out providers who are told to find a reason to fault the homeowner and then deny the claims.

The drain line on evaporator coil was running water on one of the center main beams under the house. American Home Shield says its Myers’ problem, write a letter to American Home Shield legal department and they would look at it. I can’t get anyone from Myers to return my call. I have all dates of call and names of who I spoke with. Myers called American Home Shield and told them the problem was fixed, case closed. The repair man from Myers came to the house and did not go under the house to look at the problem. He chose to look at the pictures on my husband’s cell phone and because my husband ran a PVC pipe from under the house to stop water from running on the beam, I guess he called AHS and said resolved (per AHS). My next step will be legal. AHS denies that they paid for the drain line. It is connected to the evaporator coil that Myers installed. Myers denies they ran the drain line; they said they don’t go under the house. Hello, it is attached to the coil.

On 6/14/12, my aircon shut down. The heat index that day was 111. The AHS contractor said he could not come until the afternoon of the following day. When the technician came at 5 pm on 6/15/12, he told me I needed a new unit but that he could not get anything approved at the time of day it was. I demanded he do something. He "taped" my machine and said it would work, and it did not. I had no air conditioning all weekend. On Monday morning, the AHS contractor called to say the fan blade was being ordered and would be available in two days. It's two more days without air conditioning. The fan blade was replaced yesterday, and suddenly now, I have unrepairable holes in my evaporator coils. AHS said, "Sorry, you will have to pay for that part out of your pocket." Well, I bought myself a new unit today, because I am done with AHS. I am calling tomorrow to cancel my contract, and I have heard to expect problems with the cancellation. AHS charges "administration fees" to cancel.

We have had AHS for 3 years. Yes, the rates went up, including the service fee. What hasn't gone up? We just added additional coverage and do pay a nice chunk yearly, but it’s nothing compared to the replacement/repair costs we may confront. There are 2 phone numbers on your contract, one for repairs and one for sales. Call the sales number to speak to a live person (if needed). We have never had a problem speaking with a person. We always have had good customer service. I just had to call them today. It’s the second time our AC broke. We requested the same company that fixed it that did so more than a year ago. Last week, our well pump went out 2 weeks after adding it to our policy! We had to pay for a new one last year ($900.00) because it was not covered. You must read all the fine print and understand what it means! If you don't understand, ask! Reading though all the comments, it seems the main complaint is with the companies doing the work - not including the lack of speaking to a live person!

A/C Repair - I got American Home Shield, thinking I was covered if something goes wrong, but I was wrong. I have placed a service call twice with this company and both times, they found a reason not to pay for repairs or they first try to prove that the damage existed before the start of your contract.

My renter called AHS for emergency service regarding water that was coming out of the drywall and onto the wood floor. AHS replied they have 24 contractual hours to respond to requests for service and scheduled a plumber for the following day. As the homeowner, I called AHS indicating the house is uninhabitable without running water and to send a plumber to evaluate ASAP. Royco Plumbing was called, but they never returned called to myself, my renter, or to AHS. In order to address the situation immediately, I had to call my own private plumbing company who indicated they could come within the hour. Royco showed up unannounced 30 minutes before my plumber arrived. Royco refused to assess the problem because a refrigerator had to be moved. Royco called AHS and AHS then called me two hours later.

My downstairs ceiling had a leak. I called American Home Shield and they sent a plumber. The plumber cut out two holes from the ceiling and said it was the toilet ring from the upstairs restroom. He fixed the toilet ring. Now comes the repair of the ceiling - American Home Shield only covers the hole that was cut out but they do not completely do the full drywall. It's been about a month and my ceiling still has holes. The problem is that from the two companies (Acosta Drywall and Carpentry Etc.) never showed up to do the repairs.

In 11/2011, my oven broke (stove/broiler works). A technician came out four times and told me he replaced everything he could and said I needed a new stove. I got a call from another technician saying AHS wanted him to check it again. He came and said there was nothing else to replace. Everything he would replace was done and said it needs to be replaced. It was junk. I didn't hear anything from AHS and I called. The lady said they were going to send another company to look at the stove (didn't hear back from AHS). I called a few times after and was told that since Sears isn't around my area, that they would replace it.

AHS refused to cover my 12-year old water heater, saying it was neglected and that was the reason the sediment caused the bottom of the unit to leak out. After research issues with water heaters, it is clear that old water heaters fail over time due to sediment buildup. However, the AHS plumber who was recommended by them was prompt to try to up-sell me on buying a water treatment system ($2,400) so the water would not damage a new water heater in the future in addition to trying to sell me a new water heater for $1,250.

I am still waiting after 3 weeks to get my HVAC fixed. All I get is the runaround and no callback. This for a client of 10+ years. I would be embarrassed to work for such a company. Can you imagine going without AC for 3 weeks and still not be anywhere close to getting someone to tell you what they will or won't do. All the people I speak to in "customer relations" are very nice, but no one returns calls or find resolution. They act like they will, but don't. I am 4 calls into my last rep with no return calls. Do not waste your money with American Home Shield!

Ridiculous! They don't do what they tell you they'll do. You wait 25 minutes on hold only to have someone pick up the phone and you're disconnected... over and over. They must be doing this on purpose! My refrigerator died about 4 weeks ago. The refrigerator is only 2 years old and the original cost was $1200. We got our original appointment to repair it after 1 week, which is crazy. Then we waited another week while they ordered parts and shipped them. Then, the second tech came out and said it's not repairable, so AHS has to replace it. That's when AHS dropped the ball. They keep saying that they need to research options and then they'll replace it. It's been a month. No fridge. I pay $45 a month for just an appliance warranty from them. They are really good at taking money. That's what they do. Try to get something from them - different story. This is a great business idea. I think I'll open up my own company like this! I should have known; they get sued like crazy - but I thought they had changed. Hello, AHS - one month with no fridge!

My stove broke and three repair companies came out and they didn't fix it but still required the $60 payment. This is the third time this has happened and frankly, I've had it. I won't be renewing and would advise no one else to do the same. When you call their 800 number, the wait until today was 40 minutes! It's just not the service it used to be.

AHS refused to pay the full cost of my furnace replacement. It was way over 30 years old. The furnace was rusty and dangerous, needed to be replaced. I had a few companies inspected it and gave me a quote. They reported that it needed to be replaced. AHS told me that I needed to maintain it and offered to pay just a portion of the cost to replace it, which is over a thousand dollars. The cost was $2,300, which I was told that when a furnace has corroded, there is no way it can be cleaned or maintained. Furnace cannot be maintained. I was very dissatisfied with AHS after having them as my home warranty company for such a long period of time. It doesn't matter who contact me for my compliant. I didn't feel that AHS was honest about their findings.

I placed a service call about a broken pipe. A few days passed and no call back. When the company finally did come out, they told AHS that the pipe was not connected to the house and it was not covered. Duh, it's broken! Now I am out of 60 bucks and stuck with a broken pipe. After many calls to AHS to complain, I was told another company would come out but none did. Then I was told they did not have another company to do the work and could not help me, and I should write to the dispute department. So that's where I stand. I will be leaving this company next month, but I will be taking my sister and brother along with me because they are all customers of this company.

I can’t reach a real person by phone and I was put on hold for 30-50 minutes. I’m still on hold. I was told to upgrade to the best service agreement, so I did. This was to cover all things in home, including prior problems with the fixture. When I called to have the problem fixed, you seem to have every reason not to fix it. Some loophole is found to circumvent fixing my home, so I ended up spending almost $1,000 per year with you and nothing is fixed. I have had to pay the $60 co-pay, then look for another vendor to fix the problem and spend another $600 for the repair. This company is a joke. Fix it or lose many good customers (including me for the past 3 or so years).

I received a call from AHS indicating my policy was not paid at the renewal date. I informed them that I no longer wanted the service and that I was not going to renew. 60-plus days later I have received a collection notice that I owed 2 months of premiums. First of all, I told them I was not renewing. Secondly, this is an insurance policy and non-payment of premium should be a cancellation of service, as long as there were no claims during the period the premiums were not paid, and should only be subject to cancellation. When I contacted the collection agency, I was told I need to work this out with AHS. It is very difficult to get in touch with AHS as the wait times for assistance is fairly long. I do not understand why my credit is being affected because I decided to cancel an insurance policy. I have been told this is an AHS practice.

I made a service on 5/19/12, to American Shield Home warranty for a service request for repair for my dishwasher. I received a confirmation of my request from American Shield Home Warranty on 5/20/12. A man from HAR Appliance Repair, that was contacted by American Shield Home Warranty called and a service appointment was scheduled for May 24, 2012. The HAR Appliance repairmen came out on 5/24/12, stated that my dishwasher was unrepairable and needed to replace the dishwasher. In less than 10 minutes I was paying the repairman from HAR Appliance $60 for the service call. They didn't hear from American Home Warranty until May 29, 2012 late in the evening on 3:05pm Pacific Time and 5:05pm Central Standard, American Shield's Home Warranty time, after the store hours.

I have been on the phone holding for 19 minutes to reach a customer service rep and they still haven't answered. Rating them as "bad" would be a compliment. The customer service group might as well not exist. Then, we wouldn't have any expectations.

Going on for 4 weeks now, I have been working with AHS to repair my washer. It's an older model of GE large-capacity washer, so I would prefer to get it fixed than to buy a new one, just because it's such a good washer and they really don't make them like they used to. I started making calls on May 20. Sears is the contractor. They have now been to my home 3x to repair, and my washer is still not fixed. They first came out, assessed the damages, then ordered parts. Then they came back, walked in, and said, "Oops, all the parts aren't here. Please reschedule." I say what I think are the next logical questions: reschedule for when and when all the parts will be here.

One thing breaks after another. We recently purchased our house and the previous owner had AHS. When we called AHS to request an issue with the A/C be fixed, they promptly sent someone out and the issue was fixed at $60. However, shortly afterwards, the two hot water heaters stopped producing hot water. One heater produced lukewarm water at best and the other heater produced cold water. So, we called AHS again to come see about the problem. The technician indicated the temperature on the water heaters were turned way low, so we paid $60 to fix. Now, explain to me how the temperature dials could have changed if no one had been in the attic since the A/C guy went up there? I'm wondering what is the next item to stop working. It's very suspicious.

I submitted a service request on Sunday evening, 6/3, and the repair company AHS sent was here the next day. The first 30 minutes, the diagnosis was made. The compressor would have to be replaced. The next 45 minutes was spent trying to find out why the compressor failed. He didn't come to any conclusive evidence as to why it failed; he said it may be from bio growth. When it was serviced last year, the beginning of bio growth was pointed out and they suggested a UV light stick. After researching this, we purchased one and had it installed.