American Home Shield Reviews

I would recommend American Home Shield.

Everything has been repaired as necessary by AHS. There are steps taken so as not to have to replace something, so we might be over-fixing things, but that's okay. As long as it works.

We have had a garbage disposal that is not working. We called and had repaired in December. It worked for a few days before acting up again. In January, AHS sends the same company to come back and repair again. Ten days later, we have flooding under the sink that has now spread under the wooden stairwell and a carpeted room. We asked AHS to send out a new plumbing company. This company says the problem was a leak from the damn garbage disposal and that it actually requires replacing.

American Home Shield has been wonderful. It has really helped me out along the way. They've been great. It’s been wonderful because I can really remote manage the property at times. If I’m out of town or away, I can always just call American Home Shield and schedule an appointment and have somebody come. I hope to be with them as long as I have the property and I’d recommend it to anybody looking for a home warranty.

AHS usually is really good. As soon as you put in the request, they get back with you very quickly and they usually get within one to two days of the time that you call them. They're usually out working on whatever it is.

My son has American Home Shield and he's happy with them, so I signed up too. As far as when I had to use them, they were great. They sent the company out as soon as possible and the workers were good at their job. The companies they deal with are good, so I'm very pleased with it. I will continue using them, and if I ever get another house, I will do the same thing.

I've had American Home Shield for many, many years. And since I've had them, I've been very satisfied with what they do. Overall, they have been very helpful, courteous, responsive and effective. In terms of prompt service, American Home Shield has been notifying me. The vendors have not been as responsive as I would like.

I have had several appliances in need of repair. I am a single mom who is short on time and extra funds for such repairs. Each time I have had ended up having to make my own arrangements and pay for it because the vendors used by AHS are not local and in some instances were going to take up to THREE WEEKS to come and repair my appliances. Can you imagine a single mom going for weeks without a washer or dishwasher? Have decided that putting that $50 a month into savings will be a better bet.

I had to place two calls to American Home Shield for service and they’re both plumbing issues and they got resolved with no hitch. They are dependable. I would recommend them to friends.

We have one of the brochures that American Home Shield sent out or emailed. They were the ones that were available to me so we went with them. They've been an excellent company to work with. They were very cooperative whenever I called them and there was basically no static about trying to get out of making a payment. And the people that they did send were very cooperative and very informative. They are overall a lot better than ARS.

I've been with American Home Shield for four years. They’re prompt in responding to your service request. Most of the time, the contractors they send are okay. I've had a few bad experiences with them where a contractor came and said there was nothing wrong with your unit and left. And nonetheless, I had to pay the $75 visit. But for the most part, they’re better than the other one I had - American Home Warranty. There’s only two of them really. So they've got the corner on the market. You don’t have a lot of choice.

I bought a house and they had American Home Shield warranty on it. They transferred the remaining part of the warranty to me and then I continued it after that. The coverage I had was for the appliances and systems. They have absolutely been courteous and were able to answer my questions. They were very good.

I like American Home Shield. They've been okay so far.

American Home Shield took too long and didn't meet my expectations. It took six weeks or more to get my stove in. I don't think it should have taken that long.

I had American Home Shield a long time ago on one of my other houses and I liked them. They've been excellent. I have no complaint. They were courteous and on time. He did everything he said he would do.

My experience with American Home Shield was sometimes frustrating, but usually resolved.

When we purchased the house, American Home Shield home warranty service was part of it and most of the appliance is covered. Everything was prompt and everybody was professional. They have a great team and the service is great, and no complaints at all. AHS is very dependable and reliable. I'm proud to be a part of their team.

We've been with American Home Shield for about a year now. A couple of neighbors recommended them. We had a hot water heater go out and they took care of replacing it.

I've had American Home Shield home warranty service for more than six or seven years and I've been very happy with them. It's come in handy several times. When I place claims, their representatives are extremely courteous and way more helpful than you've come to expect nowadays. American Home Shield answers my questions and they get things done appropriately. They schedule appointments and their guy shows up on time, so it's amazing. I've recommended them to several people and some people have already signed up with them and they're also very happy with AHS.

I've had AHS a couple of times. I had it out in my house in North Carolina. And then when I bought the house here, it was just something that just got wrapped up into the deal somehow. I've been happy with AHS. In North Carolina happy with them. Here in South Carolina, I've had some problems and I cancelled it for a little while, but then I ended up going back to them because the company I went with after them was even worse.

I'm a real estate broker so I'm familiar with AHS products. Their reps are courteous but very slow in getting service done.

American Home Shield is pretty responsive. They do have some restrictive requirements that have affected me. As far as coverage, they got some very narrow-thinking coverage. For instance, on the HVAC, if I pay my premium and I got a problem - let's say the thermostat goes not straight to the system but on the circuitry board, then that's just how they put it together. They restricted me because of that so I was out of a lot of money just to repair that because it wasn't under my coverage. So that left a bad taste in my mouth. In fact, that's why I haven't renewed yet. I'm shopping around.

For the most part, American Home Shield has been good.

I had a different warranty provider, and as everybody is getting into certain tight quarters and times and money spending, they didn't accept monthly payments. So I went online to search out someone who did, and I found American Home Shield. I've been with them a little over a year. My experience talking to the representative was awesome. It was very good. But the service part was way too long...

I was a realtor for 26 years and I used American Home Shield for a lot of my clients. And before them I was with Alliance Home Warranty and their rates just kept going up and up and up and up and up. So that’s when I got some literature from American Home Shield and I decided to switch to them. Once I can get through to a human, American Home Shield is all right. But trying to use their computer system and every time you put in what problem you have with your house, it comes back with a totally different thing than it is. So I just keep waiting and waiting and pushing buttons until I can get to a human and talk.

My experience with American Home Shield has been great. When I bought the house, they were the insurance that the previous owner left and I decided to renew it a couple of years later because they were very efficient when I called them. I wanted to get all my appliances insured. I had them for a year and then two years now. I renewed in August of last year. I always place my orders through a representative. I find the website not user friendly, but the representatives are very good and the contractors for the most part have been excellent. And a couple of weeks ago, I even had to replace my heater and it went pretty well.

I have a problem about my central air system and they sent somebody and checked. After that nobody call us, no report and of course they did not solve our problem. We call to their customer service dept and she said WE DID NOT FOLLOW UP in 60 days, so we have to pay another time for inspecting. She also reject to transfer the line to her manager or find somebody can help. This is the first time to write a bad review! I Do Not recommend this service to anybody!!

Friends of my wife recommended American Home Shield so we thought we'd give it a try. We've been with them for three or four months and it's been a very good experience so far. In fact, we just put a claim in the middle of September or first of October as we had a problem with our water softener and they took care of it for us. I would highly recommend AHS the way they do business.

Overall, my experience with American Home Shield has been mostly good.

I would recommend American Home Shield home warranty. Everything went as planned.

It’s unfair that American Home Shield make customers continue to pay for the same thing on an appliance over and over again. I had an experience with my dryer where the exact same thing went out three times in nine months. That was $25 a month. I could have bought a new dryer for that. They should've replaced my dryer, or at least sent out a company that knew what they were doing to begin with. By the time the third vendor came out, I stood there and watched him and he’s like, “Oh, this was the problem all along. You had a short. And these two were not making a connection, and so what happened was they were coming apart and that’s why it wasn’t working.” Yet the other two people didn’t know that so it kept coming apart, which is why it wasn’t working. When I tried to tell them that to get a refund on the other because you pay $75 for a trade call, they said, “Well, too bad.” And I said, “Well, that’s not good customer service if this third guy says this is what was causing it. It wasn’t the other things.”

I got their plan which covers appliances and all that stuff, the whole deal, and it's been good thus far... For the most part I like their vendors but I would not recommend Sears under any circumstances. They can do better than Sears. Had a recent experience with Hers and His Plumbing (our hot water heater had a problem). I put in my service request one evening and they came out very, very promptly and did a great job!

We have a new neighbor who we've become friends with, and they had just mentioned to us they were having some home repair issue going on. They told us that they had American Home Shield and how satisfied they were with the services that they'd received. I spoke with a good friend of ours who is a realtor, a Coldwell Banker agent and asked if she had ever heard of the home warranty through American Home Shield, and she said "Absolutely, I have. I highly recommend it to my buyers and my sellers." We're not in the market for a new home or anything, but I said "Is it something that a homeowner can just purchase?" And she said "Absolutely." So, I got on the Internet, on their website, and read some of the reviews, and the basics of their policy, and it was something that we thought we would be interested in. We're really glad that we took advantage of it at this time.

We had a property manager in Colorado that recommended American Home Shield and that's how we started with them. It's been about five years between our three or four houses that we have together. I haven't had a problem with American Home Shield. Every time I call, they're great about getting everything fixed. The only problem I have is I live in Nevada and some of the vendors here are not very good. I've complained to American Home Shield and they've done real well trying to find me a different vendor. I had a hot water tank that went out a year ago and it took a week before the vendor put it in. That's a long time for a hot water tank. I know they go with the cheapest that they can find too and I can understand that, but it's the vendors that is my big issue. They're very easy to work with and when you call, the representatives are great to work with.

I learned about American Home Shield online. My experience with them has been very good.

I had a very good experience with American Home Shield.

It's always been a good experience with American Home Shield.

We've had a good experience with American Home Shield. They were very helpful, very polite, very professional and we got serviced as soon as possible.

We got American Home Shield when we first bought the house 15 years ago. And then we dropped it and realized that we were stupid. We need to keep it. So we went back. We have the plan that covered our appliances, systems and the swimming pool. It’s just we have too much going on here to not have that sense of security. And even if we go years not using it and just use it one time, it pays for itself. We found that out because they have taken good care of us. My experiences with American Homes Shield have been very good in every possible way, just top of the line.

We've been with American Home Shield for many years and have the full coverage. There's not a lot of flexibility. We had our heat system go down twice on the coldest days in Charlotte. And the problem is they can take up to 24-36 hours. The way they do that is, there's nobody on-call for emergencies during regular business hours, which could be doable if you didn't have to wait the extra day they give the contractor to get back to you. So by the time you call it in, it really could be a 2-day process instead of a 1-day process. And on the weekend, it turns into a 3-day process because nobody comes out on the weekend. On the minor things, it's great. On the major things, like a heating system in your house that you need, it's a negative. I'm sure the reason they do that is to cut cost, but if people have a problem and the heating system on their main floor is out, it should be addressed within 24 hours. They're very good for the average, common things that go wrong in a house.

American Home Shield themselves are quick to respond and everything's been taken care of satisfactorily, with the exception of one. We had one problem with our washer and the person couldn't fix it. I don't really think he tried, and he cleaned up the floor with my towels! Then he would just not call. So I went months without a washer because he would not follow-up... he'd say he ordered a part. Finally, we got a different repair person out who fixed it the first time!

I've been with American Home Shield for about two years. I've used them a couple of times and they had somebody come right out and take care of the problem. It's been a positive experience and a good deal.

I bought a plan from American Home Shield that covers our appliances. I've only used them one time. Everything was good. They did everything that I needed at the time. They answered all my questions, and my appliance was fixed within 30 minutes.

American Home Shield has been very professional. They've always been available to me and I've had phone numbers that I could get through to them.

I've been with American Home Shield 4 years now. I just did some research when I bought my home. They offered me a warranty plan. I denied it at that time. I saw it on the Internet and read reviews. I felt it had the best offer, the best coverage. Also, there was no waiting period at all. That was a big deciding factor for me. My experience with them has been fantastic. My interactions with them have been good. They have good customer service. I've gotten very good coverage with them. Any time I've had an issue, it's been taken care of.

Some friends told me about American Home Shield and it sounded like a good idea. I've had them for not quite a year yet. It's been very, very pleasant, very easy and very good. I would recommend them to other people because they're so good and so easy to use. It's user-friendly.

I've had them now probably going on 15 years. My experience with them has been average. Every time I file a claim, I have to fight. They do not employ local plumbers or local electricians or local air conditioning people. I've had some pretty bad experiences with the people that they send out but there were instances that I get well qualified repairman who actually does things right. I've also talked to some of the repairmen that have worked for them that will not ever work for them again because they said it's low pay and they don't pay enough.

I've not had any bad experience with American Home Shield. It's reassuring to know we've got the coverage. The one thing that I'm not happy with is the same HVAC company that comes out to do the checking of the furnace. Once, it was because air-conditioning wasn't working, and they told me that I didn't have enough Freon. And then my heat wasn't working, and they told me I had too much Freon. That's something I have to pay for, this Freon. So, I wasn't happy with that, because it's the same company that put a lot in and the same company told me I had too much and they had to take some out, so my heat could work. It doesn't make sense. Other than that, it's been a good experience with everybody I've dealt with.

I've only had a couple of experiences with using American Home Shield and most of the time it's pretty good. I just used them not too long ago, and they wouldn't repair something. They said it was installed improperly, but it wasn't anything that I had installed. So I was a little upset, almost angry with that. I wasn't very pleased at all.

I've had some issues and American Home Shield has taken care of them. They do as promised, I would recommend.

It's been a long time that I've been dealing with AHS -- 10 to 15 years. I have updated it so many times since that time. My plan covers almost everything -- appliances and all that other good stuff that they had, because recently they had an offer and I upgraded to that. I like the people that AHS sent to me because I'm not electronically knowledgeable. They didn't talk over my head. They simplified it so I understood what they did and what we need to do. They would also check and say, "okay, if you do this, you'll be energy-saving more." They are awesome.

American Home Shield did a real good job. They were competent and experienced.

American Home Shield was prompt whenever I called them. I would recommend them to a friend.

We decided to go with American Home Shield through our home mortgage. City mortgage sent us their information and it sounded good. We had some problems with the air-conditioner, and they sent someone out. He corrected that and then we had some additional, we've had somebody maybe two or three times on the air-conditioner. But they were different problems with it, and that was corrected. We've had someone out for the washer, and that was corrected. We've had very good success with them, with the whole process. I'd recommend them.

It was offered when we bought the house. The seller provided the first year. We had AHS during the first year to work on the washer, the dishwasher, and the service was good and it only cost us a few bucks... We did drop them for about a year or two and then thought about it, looked at the price and what they covered, and realized we probably need some protection so we went back to them.

I got American Home Shield through word of mouth. I've got two different policies. One is in a rental property and one is in my primary residence. They're very good. I had to call in one claim and it went perfectly. I'm very satisfied. I would recommend to other people.

I'm fairly a new customer of American Home Shield and so far they've been great for me right now. I had problems with my ice maker, and they came out and it was repaired. I'm satisfied and haven't had any complaints with them.

We have not had any problems with American Home Shield. They were helpful and timely. We have two different policies with them, one on our own personal home and one for another property. We found them to be responsive in a timely manner and repaired what needed to be repaired, so we're happy with them.

Overall, I've had a good experience with American Home Shield. Very responsive, and very pleasant and professional.

I'm happy to have American Home Shield. I'm a property manager, and many of my owners have them too.

The young man that came out to fix my disposal was very professional and I would recommend American Home Shield to anyone. I've had it for quite a while and I've never had a problem with it. They're always on time, they come when they say they're going to come, and the work that they do is very professional.

American Home Shield people were very courteous and on time. I would recommend them.

I've been with American Home Shield for about 4 or 5 years. The experience has been fine. When I needed service, I've called and gotten the service and it's been quite accessible and reasonable. My first issue was a garage door problem and that worked out well. So I generally got somebody competent here fairly promptly.

I've been with American Home Shield for two months. It's been great. I had 2 problems with the house so far. Both times, went online, filled out what the problem was, and they contacted me within 24 hours, set up a time to come out. And both times it was fixed by the contractor, $75 each time, and the 30-day guarantee on each thing that was fixed. If something happens again within 30 days, they come back out and fix it, and no charge.

I've had American Home Shield for a very long time now. I had it when I bought my first house. It's been good that's why I had to continue to have it. They've been really helpful. They're exceptional because they're quick and prompt and they do what they said they will do. But I don't like their website... I tried to put in a claim online and if I wouldn't be able to do that I had to end up calling.

We heard American Home Shield from our neighbors, who had been subscribers of it for many years, and they seemed to be extremely pleased. So we figured we'd give it a try. We've been with them for 6 months and so far so good. We had a problem with our heat pump, and they came and fixed it. It's been working just fine. They did a good job because it's working, and they were very professional. They called and told us when they'd be here, and they arrived when they said they'd be here. They even had the piece or part with them when they got here. They were being proactive. So it was fine.

AHS was part of the package when we bought our first house. It made sense with an old home with a lot of older appliances. They're going to break down so it was a good idea at that time and still is. We've had it for a year. I broke away from them for a while and I came back. They are pretty good but you got to watch them. Most of them have switched around or are trying to do as little as possible to maintain what they say they will do. Their warranty or guarantee is to fix it and if they can't then they'll replace it. So they're going to do everything they possibly can to fix it and not replace it because it's much more expensive.

When we first purchased our home, some acquaintances were happy with their American Shield and we decided to check them out and sign up. We've been customers for almost 7 years. Luckily we haven't had to call them very often but we've been very impressed with the sorts of repair people that have been sent here to fix the items we requested. Once you get used to the automated system, the reply time or turnaround time is excellent and everything was very clear and no headaches for us. Our experience has been great and the folks coming here from different fix-it places to do their job have been just wonderful... clean, presentable and ready to work. It's just great.

We were buying an older home and my realtor suggested that I would be better served to have American Home Shield home warranty. I called and set it up and it's been an outstanding experience. It's been mostly heating/cooling issues probably 3 or 4 times and it's been great every time. They're very prompt. I have recommended American Home Shield to people.

I'm really impressed with American Home Shield. The service is amazing and mostly the companies that they've sent in to do service here were all rated really high in this area on Angie's List and different consumer boards. So we were very surprised that they had had that level of people with our contract. We've been with them for a year and it’s been wonderful. We don't have nothing negative to say about them at all. I don't know if people have poor experiences but we've been so impressed. We've worked with other companies in the past and what a nightmare but this has been nothing but a fantastic experience!

I have 3 friends who have American Home Shield and I got a plan from them too. The last service call I had was alright. The first one was terrible but it wasn't the Home Shield's fault. It was the plumber that ripped us off. I haven't had enough experience with them.

I've had good experience with American Home Shield. I get good results and I'm very satisfied with them. Even at a time when they came out to a job and it was just ridiculous because he was in and out in a moment, and it was just due to my ignorance in not checking it out for myself. But other than that, they're here, they do their job well and they're gone.

I've had AHS for years now - from 2005 or 2006. I saw information from them in the mail and I decided that it was a good plan. I had heard other people talk about, not specifically American Home Shield, warranty and stuff and I called them. I like them. I love the policy. I love being able to have something break down and I contact them and within hours you're able to get in touch with the provider who's going to do the work. They may not do the work that same day but you're able to get in touch with somebody if it's not a weekend. That's pretty quick. The only thing is there are other people with policies a little bit cheaper than AHS.

I went ahead and got American Home Shield home warranty service because it would help me get things fixed if I had problems. But it seems like every time that I refinance my house, they would fail to let me know and I would be without warranty. The last time I did it, AHS called and said that they hadn't received payment, and I had been putting the payment in with the payment to my home mortgage and I didn't understand that, so I let it be and I started putting the same amount of money in advance in another account to take care of it. When they told me that I could pay it directly and not go through my Wells Fargo, I called them and I re-entered an agreement with them to do it and mail it directly to them because I didn't want it to be interrupted anymore, and that's the way I got back into it. I'm with AHS for several years and everything's been going okay. I would definitely refer them.

I saw some kind of publicity about AHS, and I've had it a few years now. They've been fine. They've all been pleasant and very helpful. I've referred AHS to my friends.

One of my friends told me about AHS. I've been with them for almost a year. I've called in for service multiple times and they're doing a great job. But they're not for everybody to have one.

Sometimes I'm not really happy with AHS. I've been with them for a long time and some of the things that they do as opposed to replacing, as opposed to repairing, doesn't make much sense because you can't keep repairing something that's old and outdated. Broken stuff also needs to be replaced.

So far, my experience with American Home Shield has been fine. I've had them for a couple of years. When I call, they have been courteous and helpful and they do get things taken cared of, so I've had no problems with them. It works. That's the beauty of it. If you have to call somebody, they come out, they take care of it. A couple of times, I had a problem because they said I'm not covered and then they said "Well, you got a new policy" but it all got taken cared of.

My sister has American Home Shield so I also got them. My experience with them has been pretty good.

I'm happy with American Home Shield. I haven't had any complaints. They responded when I called, and I haven't had any problems.

I don't know if any of the home warranty providers is worth a damn. American Home Shield kept sending me emails. I could have sure as hell saved my money than paid for everything that I ever had done. I've been debating on whether I'm going to cancel it or not.

American Home Shield is responsive and fast, but expensive. I would recommend them.

I would recommend American Home Shield as my experience with them was very satisfying.

My sister and her husband had American Home Shield, and they were telling me because I was having a lot of trouble with my plumbing and things. So, they say "Well, you know if you get American Home Shield, they'll come out, and check and see what's going on. You pay the fee, and if they can fix it, they fix it. And if there's anything more, they let you know". So, I went on and invested in it. I've had them for 5 years. I never had a problem with them. If I call them or did it online, they always return my call or we talked. They send me emails saying who they set me up with and they've always been very polite, so I appreciate that. I have recommended them to friends already.

My experience with American Home Shield was fine.

I was a broker in charge in a real estate company for years, and my company used American Home Shield. I have two homes with them, and one of them is about 9 months and one of them about 2 or 3 months. Generally, it's been a very good experience. They've been very good to deal with. It was efficient and economical.

Whenever I called American Home Shield, the only thing I don't like is it takes a long long time to get somebody but when you do, they're friendly and helpful. They go ahead and set up your appointment and the people that they have sent to work on my furnace were nice people who worked with me. They fixed it and something went out and they came back and fixed it again. That meant a lot to me and I didn't get a lot of hassle. They said we'll send somebody right back out. I like that.

I chose American Home Shield because their price was reasonable. They were easy to contact. When I needed somebody to come out, they'll get in contact with me and they'll tell me they will contact me within 24 to 48 hours which they did. They're very excellent. I had two things that went wrong. I had an electrician and the plumbing. The first time I called them in October, they came out, found the problem and fixed it. Then the second time I called was within 2 months. Same company, same plumber...

American Home Shield has been fine. We've had them for 3 or 4 years now. We just had to have our garage door opener replaced. I didn't think they would, but they did. So, I had to eat my words on that one. I think insurance companies always have these little fine prints, but we haven't found that so far. They have come out and I've had a dryer worked on and a washer.

When I first bought my home, the real estate agent that I was dealing with told me about American Home Shield and they were good. I would recommend.

American Home Shield has been wonderful up to this point. I purchased a plan with a good amount of coverage for my appliances - my stove, refrigerator, microwave, electrical, plumbing, the heater. Everything is great. Right before winter got here, we had a problem with our heater and they came out the next day and it's been working fine ever since.

We had a couple of experiences with a previous home warranty provider and we didn't like it. My in-laws used American Home Shield for their home and when we bought a new home we got them. It's been a year and a half. The only call-in we've had was a blower motor for the heater. It was on a day when the temperature was around the 20s and they were here in the morning. They have great communication.

I like the American Home Shield service so far. This is the second time that we submitted a claim, as my wife is having a problem with the oven. I love it and I have no problems with it. They were very helpful from the point of pre-service. From the very first time when I first talked to the lady and she signed me up, she tried to get me set up on pre-maintenance so if anything goes wrong, I just pay this. They were very helpful from day 1. AHS was very good.

My son and his wife had used American Home Shield for several years and they recommended it. All my appliances are covered. They were always very prompt and I've not had any problem at all with them. They're very good and extraordinarily efficient.

I purchased a plan that covers most from American Home Shield. I've had no problem with dealing with their reps or the people they sent to repair. It has all been very satisfactory.

American Home Shield has been okay. I have steam heat and they advertised that they'll replace furnaces and everything that won't work. I needed a new furnace last year and they gave me $1,500 towards it. But then they only gave me $1,375 towards the new furnace. After I went back and reread it, it says if you have steam heat that's what they'll allow you. The guys that they sent for the furnace were excellent and I used them a couple of years ago for electric and they were also very good. The plumber would repair things and I would have to call him back to come and fix it again within that 60 or 30-day period but apart from that I've been satisfied with the people.

I got an ad in the mail from American Home Shield and I just thought I needed some coverage for my home. Some of the vendors that they use are good. The last experience I had was really good, it's just that the price keeps going up and the fee is an issue for me.

American Home Shield is very competent and they seem to help you a lot with the problem that you're having. They're immediate and quick.

American Home Shield is helpful to have.

We talked with a few different AHS customer service reps over the course of a few days. It resulted in some mixed messages. However, once my husband talked with a specific rep (I regret that I don't have her name), things were taken care of from there. She said that we should call her directly regarding our case. That was very helpful, because she was aware of our situation and we didn't have to explain ourselves repeatedly to different people. We ended up upgrading to a new high-efficiency furnace, and AHS paid a little more than 1/3 of the cost. We were also able to use the contractor of our choosing. We were satisfied with that resolution.

My father is the franchise president of Livingston Coldwell Banker office and he uses American Home Shield all the time so I got them. They're very good, very professional and very knowledgeable. We only had to call on them 1 time but we got feedback in 12 hours of putting in the initial request which was great and they were able to have our issue resolved within 24 hours. The timeliness was impressive. We didn't expect to hear back so quickly and have everything fixed so we're very happy with our first experience. It's as good as it gets.

My mother and brother had American Home Shield so I also purchased a plan from them. AHS has been great so far. AHS team helped me when I had a problem with my air conditioning unit, with my refrigerator dying, with my oven getting messed up. AHS has great overall value and I have recommended it to other friends who were having problems at home.

I've been on American Home Shield for about 2 years. One of my neighbors had it, and she suggested that I get on there because she had a lot of home stuff to replace. And our homes were built about the same time, and that time, we hadn't had very many things go wrong and we still haven't. It's been good and I have recommended them to friends.

We've had to use American Home Shield twice and it's just been an awesome experience. Their guys were both nice people and did a good job. It was great.

I've only had to use American Home Shield twice, with my air conditioner and my garage door. Both times they were incredibly efficient in finding a service provider in my area. They kept me informed on how long it would take for that service provider to contact me and when I should expect it. They may have even followed up to make sure the service provider showed up but I couldn't be more pleased with the way American Home Shield found these providers and also, I was very impressed with the providers themselves, with the services that they performed. They were efficient and professional.

The folks at American Home Shield headquarters are courteous, but I can't say that much for the people they send out. Ours is a house plan for a single family dwelling. Recently, we've had two different plumbers out to unplug our line from our kitchen. The first time, it didn't work. They didn't do anything and never would come back. The second plumber came out and said it was fixed. That was about a week ago and now it doesn't work again. And so, we're back having to call again about the same thing and we're getting a bit tired. They take our requests in a timely manner and we don't often hear back within the time frame we're supposed to hear back from the vendors. What we find is when the vendors come out, they want to sell us something besides doing the work, and we don't like to be hustled every time a repair person shows up. We want our problem fixed and not telling us that the whole plumbing system has to be replaced.

When we put a call in to American Home Shield, they tell us who will do the service call. That person will call us and make an appointment... and so far everything has worked out really great for us. Our experience with them has been very good!!! We never had a problem at all.

American Home Shield was a part of a home warranty when I bought a condo. The plan covers all the appliances and electrics. I'm not sure what all else, but heating and air. I did have one negative experience. I had called in and changed my credit card number. For some reason, something happened. It didn't get changed or the wrong number got put in and I ended up getting a letter from collections saying that I owed $400. That really made me mad because nobody picked up the phone and called me and said they were having a problem with my credit card.

My experience with American Home Shield has been very satisfactory.

Overall I'd recommend American Home Shield for what they provide and for the service. Their customer service sometimes leaves me skeptical. It's interesting. Right now I've got a little problem with them because I signed up early. I agreed to renew early and was supposed to get a $75 gift card to use in my next event, and they still haven't sent it to me. They keep claiming they had sent it to me and I've not got it yet and it's driving me crazy because they said it comes like a credit card envelope but it still hasn't shown up. So I'm waiting for that.

They're very responsive but some of their contractors are not up to par.

The experience with American Home Shield has been fine.

AHS did a wonderful job. They did what they're supposed to do.

I'm in real estate and know about American Home Shield. I already had a home warranty and this is my second one. It's been pretty good. They are good customer service people and take care of you immediately. I've never had any issues.

I've been in my home for about 6 years now, so I know stuff will eventually start breaking down and I thought I needed a backup. I've been with American Home Shield for about 6 months. I've placed two claims and didn't have any problems. All the people that have been sent out have been professional and nice. It's been a very good experience and trouble-free.

My experience with American Home Shield in general was very good.

Very cooperative and quick, and I've been happy with who AHS sent out.

I didn't have any information on any other home warranty provider and heard about American Home Shield through the mail. I got the combo plan and I haven't had any problems with them. The experience with them was helpful and simple.

When we bought the house, the people here had American Home Shield. We have the plan with the appliances and systems. I'm very satisfied with the service I get from them..

American Home Shield is not perfect but pretty good, I would recommend.

About 2001, between that time, one of my old bosses had AHS and told me about it. My plan covers everything. They sent me a letter saying to pay a one-time fee of $100 for your air conditioning unit. I paid that fee. And then when my air-conditioner broke down, they came up with all kinds of excuses as to why they weren't responsible or why they weren't going to pay it, but yet they took my $100. And they didn't give me my $100 back either even though they didn't help me. Then in 2012, I called them and I cancelled. I told them that I no longer wanted it because I purchased a new air conditioning unit myself. I exhausted my savings and I purchased a new air conditioning unit all on my own.

We had a tough time with American Home Shield at first but they're pretty good now. Initially, they can be difficult. But once you work things out, they do what they're supposed to do.

Being a homeowner, having a home warranty is an extra comfort in knowing that if something goes wrong, or if major things go wrong, you have an opportunity to take care of those items without breaking your wallet. I've been with American Home Shield for 1 year. So far it's been great. The process is simple. If you have a claim or if you need assistance with a home repair, you can either put in a claim online or you can give them a phone call. And it's automated, so I've not really dealt with people, per se which is fine with me. I've no complaints about that. They are very reliable.

I first heard about AHS nine years ago when I bought my place. The seller secured a one year policy from me and it's a kind of a mixed deal to go through a little easier when somebody purchased it. Then I let it lapse. I have two policies because I have a rental as well as my unit and the people in the rental were destroying everything. Every other month I feel like I had to get a new washer or dryer or microwave and at some point I thought I'm going to get American Home Shield. I'm 69 years old and it sets me a little bit more than they did 20 years ago. I wanted that policy to be able to sleep better at night. When the calls came in, I know it wasn't going to cost me thousands of dollars. It was just a service call from the American Home Shield which we hadn't used to the rental yet.

I started with American home shield in Oct of 2013, was recommended by a friend. I read some of the reviews on them and they seemed like a good company. Well we are now into the year 2014 and my refrigerator is still not working, was told they are going to replace it with one similar to mine. The one they are replacing it with is not the same, less features, less shelves and a less price. My refrigerator is worth brand new $2900.00, they are replacing it with a $1100.00 model (not the same brand) so now my kitchen has different name brands in it - bad if I want to sell the place. I had no other option. I have no money to go out and buy mine. This company is a joke! They told me they would only go up to $1500.00 for the refrigerator and I would have pay upfront for the cost and get reimbursed. WHAT! I here still sitting without a working frig 1/20/14 going on almost 40 days and have to wait another 14 days for that refrigerator that they ordered!

I've been with American Home Shield for over ten years. A friend had told me about them and I just wasn't trusting how appliances were made anymore. Sometimes I have good vendors and sometimes I haven't. One thing that annoys me is that I had a really good plumber and they worked on a particular job and then something happened and a different plumber was sent out. If you find a good vendor, you want to use them again. They know your house. That's my one complaint about it but otherwise most of the time they're good.

We go back 20 years with American Home Shield. The first year we got them, we had a furnace collapse. The furnace was about 40 years old. They immediately replaced the furnace and didn't take any hesitation at all at it. We bought two water softeners in two different houses and putting water softener on a hot water heater will kill it. And they paid for both of them. They've been good to us. I used to like it better when I could call somebody and get a real person rather than having to call it up online or leave a message. But that's what American business has gone to, voice mails and things like this.

At the end of Nov '13 my tenant called them to inform that emergency heat was not coming on. Company #1 came out and reported "same problem as last year, wires are cut!" My tenant replied that last year you told us 'wires were missing' and we had another company come in replace wires and heat strips themselves. As my tenant had new-born baby and it was very cold, technician said that even though it wasn't covered by AHS he would splice wires. Heat and emergency heat worked - great! A couple of weeks later it got pretty warm and when tenant turned on A/C it was blowing hot air, so she called back into AHS under the 30 day 'warranty'. No one called or came out. On December 31st, 13 all heat stopped.

I have been with American Home Shield for about two years and it’s been good. AHS team has been fine. I like the online scheduling but when I do call, they're quite prompt. I get stuff taken care of. The only thing, there was one incident recently when the dishwasher had a problem. They dispatched someone. The gentleman looked at it and then left. He said he was gonna come back within 5 to 6 days, and he also have to fix the refrigerator. When he came back to fix the dishwasher, he found another problem, and then charged $200. I think that's high so I haven't paid it but I need to call and speak to someone about it.

The home warranties I got were for my rental properties. I'd heard about AHS because I had a home warranty on a house that I purchased previously. It's been okay, but they are a little expensive. I've changed over a couple of my rental houses to a competitor just because they are expensive and what they have covered has been a little too limiting for me.

I have had AHS for 10 years. The warranty came as part of the house when I bought it. Over the last 10 years I have used it on and off for minor things but never needed it for anything big as I was good about maintaining my house, as were my renters. There were even several years I never used it. I specifically upgraded to have pool pump covered in case I ever needed it. They were useful, up until now. When it came time to sell my house, the home inspector noted the pump was very old (which also was noted when I bought the house), housing was leaking, the PSI was too high and the whole thing was ready to split. He has someone come out to get an estimate who also stated it was not in good shape and was "ready to blow".

My mom recommended American Home Shield and they have been pretty good so far. I don't have any problems. I haven't really talked to many people. When I called to request for service or to get information, I talked to a few different people and that was good. The service call was great, when I called, the person I talked to was able to find representatives or people to come out that would be over to help us. It was fine. AHS is easy to work with.

American Home Shield has been pretty reliable.

Awesome!! I got American Home Shield because I thought it would save me some money and so far it's been great. I was without heat one morning and I called them. The next day my heat was fixed. It's pretty quick.

I had been looking at American Home Shield online for a while and I just decided to give them a try. I've been with them for about nine months and so far it has been pretty good. I only had one vendor that was real slow, but on the average it's been pretty good response and the work has been good.

I got a plan from American Home Shield that covers the whole house. Getting service has always been pretty easy with AHS.

The experience with American Home Shield was good until they raised the price on it a little bit and we had cancelled them recently.

We bought our house in Norman Lakes three years ago and our neighbors told us, "You need to get American Home Shield." And it's been a pleasant experience for us. Our warranty plan covers the appliances, the air conditioning, the heat pump and the ceiling fans...

Our experience with AHS has been great so far. They have every need that I've had and I have no problem with them getting people to my house at all, and if I'm not pleased with the contractor who comes here, they immediately take care of it and send someone else. So I've had nothing but a good experience with them. They've always treated me fairly and I've been pleased with every service that I've received from them and I think they are a great organization.

American Home Shield is one of the best companies there is for this cup of service. The only thing is in a small community like Kingsville where I live, they do not have any company to do the service. I have to go get that from the outside and make sure that it is approved by them. Then I have to pay for the repair and send the paperwork to get reimbursed, like an authorization. I have two homes, one here in Kingsville, one in San Antonio. My daughter had trouble with the air condition and we had to wake up at a week in the very hot summer and the companies that they choose were not screened properly. We went to see the reviews of this company as they almost broke their whole unit. They put in a part that did not belong and it was rubbing against something causing an awful smell like burning.

I like the timeliness of American Home Shield's response.

I've had American Home Shield for about six years and it's been fine. I usually did most of my business online with them and their website is easy to navigate to file a claim online. Having a home warranty is better to have to help cover unexpected expenses, whether it's American Home Shield or whomever.

American Home Shield was pretty good. There's a little billing issue at the end there that I'm still working through, but I don’t know if that's anybody's fault per se. I think it was the service guy that came out that kind of made the mistake. Our AHS experience has been painless and happy overall. I would recommend them.

It was through my son that I got to know about American Home Shield. All are covered with my plan. It's a deductible that's a hundred dollars. American Home Shield has been great. Sears has been a problem a couple of times but they straightened it out so I'm very pleased with them. They are easy to deal with.

Everything took place just as it was supposed to. The AHS people came out and everybody was helpful. It went all together.

I've been a member for a long time and got the plan for the appliances. Most of the time, the people that they sent out to take care of the problem have been really courteous. Sometimes I might have had a little misunderstanding with the service people but most of the time it was resolved.

We bought a home warranty with another company when we first bought the house that we are now in 10 years ago. Then, we heard from some neighbors about American Home Shield and they were pleased with the services they got so we also went with AHS. Generally, our experiences with them have been pretty good. Occasionally there will be a service contractor that is not really quite so good, but for the most part it has been a positive experience. They also provide good economic services.

11 am on sat 1/19 went downstairs and noticed a puddle of "waste-water" by the drain in the basement. Immediately called AHS and opened an emergency service request. They assured us that since waste was actively coming into our basement that someone would call us and be here w/in 24 hrs. They said this could be 3 am... we said okay, whatever we need to do. 8:30 am on Mon 1/20, Mrs. ** calls to check the status of order. They told her they were still trying to locate a company that would come out and fix it. Said the contracted company would be contacting us.

I have a combo plan from American Home Shield that includes HVAC, plumbing, stuff like that. It was a good plan for me. They've been very responsive and the prices have been moderate.

AHS has been super for me. They're very good people. They're a good company to do business with. I've been recommending them to a lot of people. I was with other companies and I wasn't happy with them at all. I think they're the only legitimate company that I have worked with.

A friend of mine told me that he had American Home Shield a long time. I purchased the plan that covers my whole home appliances. My experiences with them are pretty good. They have the best service. When we call, before 24 hours we got it back and sure in taking care of everything. So we are real happy. I already recommend 2-3 of my friends too.

We knew somebody that had a different home warranty provider and had lot of trouble with them, so we decided to go with American Home Shield and we've been very happy. I can usually get fast response and I haven’t had a case where the people that have been assigned has not been able to fix the problem and I have two houses on American Home Shield.

They were good. We had a misunderstanding but we worked it out. I will and have already recommended American Home Shield to a friend.

My experience with American Home Shield was very good. They promised to take care of something and they showed up and they did it. I've had two repairs with them. Both repairs were made successfully and properly. One just took a little too long and the provider was just a little bit unreliable about his appointments. The second provider was excellent. He came on time and fixed it and was very thorough.

American Home Shield has done a good job. We've really enjoyed the service and have already recommended them.

My neighbor recommended American Home Shield. I have AHS for almost two years. My experience with them has been very good. They have been very conscientious. Any time we call within the same day, we got a call back from whatever contractor we need to see and the services or the subcontractors have been very good. It’s been a very positive experience.

I've been with AHS for a year and four months. My first service call was about three months ago for a dishwasher. And the man who came was very nice. He was from GE. He thought that I had problems with my basket. So he ordered a replacement basket. That has not corrected the problem, my dishwasher sounds like it has bad bearings or something. So I put in another service call the first of December. They sent me a service number but I had no follow-up, no service call, no appointment, no anything.

It's been good with American Home Shield, nothing wrong really.

I'm in real estate and I heard a lot of good things about American Home Shield. I've been with them for about 6 or 7 years. It really has been a very very good experience. They've always been very responsive and even if there was any kind of a hiccup or whatever, they were always very responsive on getting it straightened out or fixed. I've recommended them many times.

American Home Shield team was very on time. The technician was scheduled for me and he made a good repair. He was expediting everything. I will recommend them.

We bought the house and AHS came with that. I don't have any complaints. They are very good. They were sending one guy and that guy was nice but because it has not worked out so I asked them to send another man, and they did it. I like them. They are listening and they are sending the right people and problem getting solved. After problem solved they also call and ask us how it go, how it's working, everything...

Efficient. Everything seems to go well when I've needed repairs.

AHS has been very responsive so far.

I've been with American Home Shield for about three or four years. They have been pretty good. No complaints. They know what to do and they know how to treat the customers.

Our furnace stopped working properly the first week of December, 2013. Granted the type of furnace is not common (fuel oil, i.e. diesel) for our part of the country (Georgia), but American Home Shield's hands-off attitude and lack of communication have left me still without heat 6 weeks later.

The owners of our home 14 years ago paid for a year of American Home Shield on our appliances. And then after that first year, we just kept it. We have all of our appliances, electrical, wiring, and there's some plumbing in the plan too. I've only had a few issues with American Home Shield. At some point in time we were thinking about cancelling because sometimes they do very little.

I'm pleased with American Home Shield except for the most recent event where my furnace motor is making noise, but they say it has to completely stop before they will replace it, and that's not the thing I want to hear in the middle of winter which is what I'm fighting with them right now over.

Everything's been working wonderful for us. Everybody at American Home Shield is responsive and the follow-up is great. The service has been adequate or sufficient.

I got American Home Shield probably about four or five months now. My mom has it and she told me about it. It has been great so far and I haven't had any issues. My heating upstairs isn't working, so I called and they sent a guy out and he repaired it, no problem. It was all good. I have recommended AHS to other people.

They're very good. We've been quite pleased with American Home Shield.

Generally speaking, I would recommend American Home Shield. However, they had been out twice to fix my microwave. When they left, it worked and they had not been gone long till I made some popcorn in it and it hadn't worked since. That's been about two or three weeks ago. I've been in a rush and haven't called them again. Other than that, I've been very pleased with them. Overall, I would say that it's been very good. I was about to cancel it because in the past, I was not pleased with their service. I haven't used their service in four or five years and have been paying it for that long and I thought I'd give them one more chance. And this time, I was very, very pleased. They came out and fixed my ice maker, my disposal and they fixed my supposedly fixed my microwave.

I've had no problems with American Home Shield.

I used American Home Shield only once during the five years' period I have with them. I reached out to them online and it seemed to be intuitive, user friendly, and then as far as the communications with the vendor who come out, professional. And then of course American Home Shield contacted me back to make sure everything went well. They were presentable and pleasant.

I was in the real estate business and I remember that my company was purchasing the basic plan from American Home Shield 10+ years ago so I got them. Just last year our water heater broke down and we were able to get that replaced. Our dishwasher had problems, we were able to get that fixed. Our air conditioner was down, we were able to get that serviced. So we're pretty happy. They're a valuable cover.

I love American Home Shield. I think it's a wonderful thing. For a long time, I couldn't find a home warranty company and I looked on the Internet and found them and compared them with others on the net and they're by far the best so far. I had recommended them to at least 10 people I know that have gone with them as well. They are superb!

A co-worker told me about American Home Shield and he was happy with their service so I gave them a shot and chose them as my home warranty provider. Our experience with them has been good so far. The only issues we've had was with our pool equipment and the heater needed to be repaired last year. I'm not sure how much it was but we had a hundred dollar co-pay but I think it was like maybe a $300 repair or something. This year there was a leak in the pool equipment and they came out and fixed it pretty quickly. AHS did what they promise to do. I like them.

My brother and my sister told me about American Home Shield few years ago. AHS has been quite wonderful. I haven’t had problems. They were kind and knowledgeable of what they are doing and the website is easy to navigate - no problem. They are great, I like them. They are a lifesaver. I would recommend them.

I was investigating home warranties and they said American Home Shield is much better than the others. So far so good, I'm happy with it. The last claim I had was on my washer and dryer. They got bad. The guy was very helpful. Everything was smooth and nice.

I heard about American Home Shield from a neighbor. I didn't do the all-inclusive American Home Shield plan. I picked the items ala carte, about nine different things and it costs 38 bucks a month... Well they've been pretty courteous and pretty responsive. They're okay except for the one incident I had where they could have given me a brand new washer for 350 bucks. Instead they paid almost $600 just for the parts. I got a rebuilt washer but it seems crazy that they would go ahead and do something like that when it was more to their advantage to have just purchased one through Kmart, an almost $200 difference. And I was put out for about three weeks because they had to get or find the parts...

I looked on websites and found AHS. They looked like better value so I went with them. The plan I got doesn't cover appliances, but it covers plumbing and electrical. I had one dealing and they were good, courteous and knowledgeable. They are good but limited. I haven't really needed them other than one call.

One of my friends recommended American Home Shield to us and she was so pleased... she was one of their best sales person :) We have AHS for almost two years now. When we've needed repairs or replacements, all I have to do is either call or go online and they send a technician with the information out there for us and immediately the service person will call, the assessment is made and job is complete, perfect. They follow up via email, calls from the service reps, timely appointment set, outstanding job done satisfactorily and of course always responds electronically with a survey. I have recommended them to several people.

I do real estate settlements - I'm a title officer. A lot of people get AHS when they buy a new home. And then I saw it on advertisement teams, through my mortgage company, in the mail offering it. That's when I took it out because I had several small policies on different things and I switched it around. It's been good. I don't really have any complaints with them other than I have a billing problem right now but I got to call today and work that out. I've been very happy and always have had good success with getting somebody quickly when I needed them.

It was through an investment property program when I found American Home Shield. I bought the plan for rental properties. AHS have always been efficient, reasonable, and always come through immediately. They always answer the phone and they always send me information immediately, which is quite nice.

I have American Home Shield home warranty and my experience in dealing with their team and submitting a claim was fine.

We got American Home Shield when we bought our house and then we continued it. When we were unhappy with our other one, we looked online, made phone calls and came up with this one. They had a good reference online and I like what the girl told me when we talked on the phone. I talked to her several times before we actually committed. And we have been with them for probably about a year.

I've had AHS since I bought my first house in around 2000. Currently my plan covers everything - my house plus my pool. Sometimes the responsiveness is not that good but for the most part it's been alright. I'm satisfied. I've already recommended them to a couple of friends and they've signed up.

It’s worth it. And they are 90% of the time knowledgeable and courteous. Sometimes, I have trouble with their offices, in talking to the scheduling people and that sort, but the workmen have generally been quite good. I haven't had any trouble with the workmen.

I had used American Home Shield a long time ago. I had used other provider and their service is better. I'm very pleased with the work and the people they've sent. Other companies have had issues. Definitely recommend them. Very reliable and it's worth the extra. Some companies are cheaper, but cheaper isn't better.

Overall, I'm extremely satisfied. I've been with American Home Shield since 98. I've been with them a long time. We went through some bumps and bruises at the very beginning, but overall I've had very few problems.

About seven years ago when I first bought the house, I got something in the mail about AHS. So we bought their plan that covers the electrical, appliance and pool because I have a pool. The experience has been really good except for the last one which wasn't American Home Shield's fault, but it was a terrible experience. What happened was the plumber they sent over said they don't do that, whatever the problem was. I said "It's ridiculous. You're here, why don't you do it?" The plumbing place hung up on me. It was really rude so I got another plumber. It took them four minutes to fix it and this went on for a week and a half arguing about something that took four minutes. The plumber could have done it. I would have given the extra money. But he called another contractor in that had nothing to do with it. He thought it was something else, wasting another person's time - all our time. I let AHS know about it because I didn't want to receive that plumber in my house again.

You have to go through a long haul rigmarole on some of their policies, but the bottom line is AHS has been good in the past. I would recommend them because the customer would end up being satisfied with their service. They have some points that I don't agree with but overall, when the homeowner needs a service to be done, they do try to satisfy their customer.

American Home Shield is efficient.

American Home Shield has done everything that I expected it to.

I've been with American Home Shield for almost 2 years now. They seemed to be fair and honest and didn't nickel and dime the repair as not covered. So far I like them, no complaints. I have them previously at our prior home. They are courteous, knowledgeable and easy to contact. They are prompt to respond and so far they sent reliable vendors out.

I've been with AHS since last year and my experience with them has been good. My claims went pretty well. I had two things done. In one the guy was excellent. He was really, really good and then the other one, it took about a week because the person who did it had to travel almost 150 miles but that was okay. He did a good job too. I live in an out-of-the-way place, I live in Key West. It was good service and generally I don't have a lot of patience with things so normally I'll throw the thing out and use something else but they were able to fix it. AHS was good for me so I was satisfied with it.

I have had great success in arranging and receiving service on issues with my home under my contract. However, I have had great difficulty in receiving replacement items that were deemed necessary as the original items could not be repaired. The first item was a washer. I selected the washer by e-mail, played phone tag for more than 30 days with a "New England" company and still have not found resolution or received my washer. I used the original email contact from AHS to inquire about the washer and never received response. It has been greater than a year. Next was my dishwasher. Same scenario. Was informed by technician it could not be repaired and AHS would arrange replacement. I am still without a dishwasher. It has been close to a year. I have used the local Laundromat to wash my clothes, quite costly and inconvenient. My dishes I am doing by hand. Not such a big deal. I would like the appliances delivered to my home and not have to play phone tag for weeks to have it happen.

I'm a realtor and used what I used with my other clients and that's American Home Shield for home warranty. I had them last year, so this would be my second year. I already renewed for this coming year. My experience with AHS has been very good. They were prompt, easy to deal with and it has been a good experience. I would recommend them.

I've been using American Home Shield for a long time. So far they have been performing okay. They provide pretty good service and I like using the website.

This is the second time I've had American Home Shield. I did switch because they were too expensive. They had raised their co-pay and I switched to another company and then my husband wanted to go back to them. The other company was good but there were things that weren't covered that were covered with Home Shield. This time we have AHS for a year or two. We were with them for about three years before. As a matter of fact, I've recommend friends to Home Shield and then when they raised their deductible so much, I went looking for somebody else and my friends still have them. AHS co-pay is a little high, but the service is excellent. They are great and professional. But they should lower their co-pay, that’s the only problem I have.

My son recommended American Home Shield and because I value his opinion, I went ahead with it. They have been great. AHS reps are very easy. When I do need someone to come out to repair whatever needs to be fixed, they're very professional and helpful and knowledgeable. I have only good things to say about it. They are also timely. The deductibles that I have to pay are very minimum compared to if I had to go out there and if I didn't have that insurance then I have to get it repaired. It would be very much more money. So I'm overall very pleased with everything about American Home Shield.