American Home Shield Reviews

The first appointment was made but they did not come and no follow up call was made to reschedule. I called and rescheduled for another day. Thanks.

I have had a good experience with AHS over the last two years. They have responded in a professional manner to all of my inquires about service.

Unfortunate this was the same repair Sear did 2 1/2 to 3 months ago. Their work fell apart. The new company seemed to do it right.

Heat pump went out in recent cold weather. Called Home Shield and was called by The repair service in two hours and was fixed that day.

Kept me updated and did a quick repair for Ac system.

AHS' HVAC vendor was on time, knowledgeable, and very competent.

We have had experience now with two of our appliances. We found this vendor to be knowledgeable, efficient and reliable.

The operator called to confirm approval to replace a water heater installed only a few years ago and informed me it was my responsibility to pay for readjusting and sealing the roof vent cap. This was required due to the plumber supplied by AHS had not completed his job properly and left it about a foot above where it should have. I had to pay $175 to fix it. She was rude and all too quick to go to a cash settlement once I pushed on this which would have further delayed the repair. The before picture is attached.

For restroom incomplete job need someone to come and repair my appliance in restroom again. The water is still running in restroom.

It took longer for the repair person to get to my home, and they had to come out twice, but the repair was made correctly. I AM very much satisfied with this agency.

My tankless water heater quit making hot water. The selected plumber made three visits to fix the water heater over a period of five days. Each time the AHS representative was concerned and understanding of the problems the plumber encountered and the representative approved each of the solutions. Unfortunately AHS has yet to reimburse me for the payment of a circuit board I paid so the plumber could immediately go to, pickup and install into my water heater so that I did not have to wait for hot water. I was out of hot water for about nine days. The AHS representative discussed with the plumber and approved what the plumber had done, i.e., go and pickup the circuit board to install it into the water heater.

Superb service, accurate diagnosis, great interaction with service agent and his office.

Having warranty covering all major products is one good investment for your home, been having it for many years, and when something breaks all I have to do is leave the calling to AHS.

A repair person from JGG Electronics came to our home to repaid a latch switch. Rather than installing it correctly, he spliced into an existing cord that went bad again in two weeks. Sears came out and did the job right. I have been promised three times that you would send me a $125 card, still waiting. Put a check for $29.50 in mail today for last visit. I am satisfied with your service so far.

When we bought this house the previous owner paid for the first year of our policy with AHS, we had to have a new unit put in our furnace, that was a big help. Since then we have had to have a new garbage disposal, several new thermostats, and a hot water tank. All of these would have cost us considerably more than we had to pay. When you live on a fixed income that means a lot to you.

If the repair company delivers quality services, then AHS is successful and recommended.

Our heat pump went right before a cold weather snap was coming. AHS had servicemen there ASAP. It was decided we needed a new heat pump. It was ordered and installed within 5 days.

The contractor/service man was prompt and courteous. Repairs were quick and neat.

We've used AHS for many years now and are very pleased with the company. Responses to calls for service are quick and the companies sent to do the work are top notch.

The Contractors AHS has sent are knowledgeable and Professional.

Bought a repo and agent convinced me to buy a home warranty. I had no idea how they work. A few days after the closing, the pool filter started leaking. AHS sent Drips and Puddles out. I was skeptical when the tech wanted to replace a gasket when I could see some of the plastic ring of the main filter jacket had small chunks missing. I was reluctant to move forward, afraid I would have to pay the $75 co-pay again if the leak continued. He assured me that I wouldn't if the leak appeared within 30 days. About 2 or 3 weeks later the leak started again. I called, he was out in 3 days and replaced the entire filter, the co-pay was not required. Only done yesterday, so not sure how this will hold up, but happy at the moment.

I have been with American Home shield for over 10 years now and service has always been great. The response time from the time I contact them until a service call is made and completed has always been very satisfactory. They either repair the item or replace it as promptly as possible. The service people that come are always friendly and very knowledgeable.

Buying my first house was exciting and scary. I was excited about having a place of my own, decorating, building my garden, and starting to build equity for myself. The scary part was when I started reading things including disclaimers about pre-existing conditions and thinking about if something went wrong with air conditioner/heater, electrical issues, or plumbing. The nice thing that I have learned about American Home Shield is that it took off some of that stress related to the unknown issues my house may or may not have. When I had a light switch that suddenly stopped working one day or the A/C that stopped working one hot summer day, I relied on submitting a request to them to send someone to help fix it. It has already been a fast turn around, and I am always comfortable with the people they send to fix things. And when I think about the cost that some repairs would have been if I didn't have AHS, that's when I realize it was well worth it. It was not only for the savings but also for the stress relief that it helped provide me being a new home owner because I got to enjoy the move in, the decorating, the gardening, and my own space so much more.

Both toilets were backed up including shower & tubs. Technician came out and cleared up the area causing the problem. He was very business like and got the job done.

I had a problem w/ water heater, it took three plumbers to actually get it in working order, but it is fixed at this point. I believe there are companies that are more experienced than others. Also some companies that are more reliable. The last plumber MSE was both reliable and knew what he was doing. Thank goodness because it was overall almost six weeks. AHS was also good about letting me have a second opinion. The first plumber kept replacing parts but didn't fix the water heater. The second plumber never showed up. The third plumber fixed the problem. Thank you.

I have had AHS for several years and have always receive excellent service from them and the companies they use. I would recommend them to anyone and have.

We submitted a claim the morning of Saturday February 8, 2014 for our hot water heater. We were emailed information with a contractor shortly after. However, we were never called by the contractor to schedule an appointment. After a 2 hours I decided to contact the contractor (as we had to turn off the water to our home because the hot water heater was leaking everywhere) because we really needed our water back. The contractor said he didn't receive the notice from home shield because he was out of town and would be out of town till Tuesday. So I called Home Shield to let them know so they could send out a new contractor.

AHS called me back within 8 hrs giving me the name of the repair company. The technician knew his job & did the repair timely. AHS then emailed me to rate that company. Every time we've used AHS they did a great job & sent professionals.

We have been insured with AHS now for several years and had very positive experiences. They replaced our furnace when it broke down, and a year later the air conditioning unit also. We called them for plumbing and garage door problems, and always had good companies /technicians fixing the broken parts or replace them. Overall we are very pleased and told neighbors and friends about AHS several times.

Coastal SC was having an unusual event: an ice storm. The downstairs unit started making a strange noise and stopped blowing hot air. I went online and submitted a ticket to AHS with the unit detail information requested. I received a confirmation e-mail within a few hours. The technician came to the house, right on time, after calling to confirm his ETA. He diagnosed the problem, and because of the information AHS had requested when I submitted the ticket, had the correct motor on his truck to fix the system. He completed his work in a timely and professional manner, and explained what had happened in a manner I could relay to my wife and mother-in-law (who lives with us downstairs). We have had AHS for our home and rental properties for decades and would highly recommend this service to anybody.

The men were very professional, and polite.

Your service and the group you used was handled excellently. Your service was smooth and easy, and Accent Plumbing was very efficient and great to work with. Their technicians are top notch.

Timely, pleasant, efficient.

2. Took 2 visits, 1 to diagnose and 1 to repair, works great, sears repairman professional, knowledgeable and polite. great job. The warranty has paid for itself and then some.

The heating was repaired and the hot water heater was replaced. The workers were there on time, knew what they were doing, and kept working until finished. Would recommend them.

I am very pleased with my new GE Washer that you replaced for me. The service was excellent and the servicemen were very courteous and thorough. Thank you again for your promptness in taking care of my service call.

I have always been pleased with the various contractors I have had to deal with. This time it was Rinck's Plumbing. They have been very efficient and dependable. We had to order new faucet so it is being replaced tomorrow.

My oil furnace failed on 12/16/13. I called the local company that had performed the annual maintenance (10/13). Their serviceman came and purged air from the oil line to the furnace, and charged me $120. The furnace again failed on 1/7/14, the coldest day of the year! I again called the same company, and the same service was repeated @ another $120. I wasn't happy, and told the serviceman I couldn't afford to keep having the furnace fail, having to run several space heaters all night, plus pay the service fee. He told me I should have a new heat pump installed (at an inflated cost). I told him I had AHS and would call them, which I should have done in the first place!

I noticed some leaks in the crawl space under my cottage and immediately called about having a plumber come out to fix them. I naturally thought that it would be days before anyone could be sent, but the customer assistance lady said they could have someone out there that afternoon. When I told her it would have to be someone "small" to fit under the house, she said that the fellow covering my area was a big man, but that she could get someone else the next day, if I could wait. Since the leaks were in the drain pipes, it was fine. The next day, right on time, the plumber arrived and fixed the problem within an hour. He was fast and courteous, as was the lady from American Home Shield.

AHS do what they say they will do. My copay went up by 25%; however, still a good value.

We purchased a foreclosed home and signed up with American Home Shield at the closing. It is a very large home, and while there were no signs of abuse we later discovered many issues due to negligence. Since we moved in we have had repairs to one of the garage door openers, one of the furnaces, the dishwasher, the microwave, the pool pump, the whirlpool tub, and the central vacuum. Many of these repairs were to expensive top brand appliances and would have cost large amounts to repair. Instead we only paid $75 for each service call. American Home Shield was definitely worth the investment.

I have had very good experience so far with AHS. I do wish that they used services of companies that I am familiar with. As a single woman, one cannot be too careful with repairmen entering the home, especially when it is an unknown company and they do not have on a uniform or drive a vehicle with company information on it.

Craig, the technician dispatched to my home, was polite and professional. He was careful to explain the repair, as well as maintain the cleanliness of the kitchen and refrigerator.

I would like to see that you enforce with the companies that they should reach the customer in less than 3 hours from receipt of the work order. I call the contractor after about an hour, because, if I do not contact them, I can wait a whole day to get an appointment. When I call, they always have the order AFTER they go find it. I feel like AHS customers are considered less important because they know that they have the job.

Had a problem with our 25-yearold clothes dryer. Called AHS and they immediately contacted a repair center. An hour after the call to AHS, I received a call from the repairman and scheduled an appointment. Repairman came and fixed the problem, but 2 days later the dryer started acting up again. Placed a call to AHS and they had the repairman return. This time the repairs fixed the problem and the dryer is working like new again. AHS Customer Service representatives, I spoke with, seemed to go out of their way to help me. I felt as if I were speaking with a family member. I would recommend AHS to anyone.

I was a little concerned about calling them because many people that I know have dropped them for various reasons. I was able to get a company that I liked. We went through several names after I read their online reviews. They took care of everything and my problem was fixed. The service fee has increased majorly. I remember when the fee was $50.

The ability to put in a claim is easy to do, but the words used in the warranty make it extremely difficult to figure out the actual category of the claim.

The company rep did a great job in explaining what the challenge was and what we needed to repair it and upgrade it. I appreciated the explanation.

I have had to use my AHS warranty twice and could not be more pleased. I used the automated service on both occasions and was very impressed with the turnaround time and service received. The service technicians were very knowledgeable, clean and courteous and fixed the issue the 1st time. To date my wife and I are thrilled with AHS and the prompt service we have received. To anyone on the fence thinking of getting a home warranty, AHS is the way to go, the peace of mind knowing your home and family are protected is invaluable. I don't praise freely as I consider myself a tough but fair customer, in this instance AHS has earned my respect along with my business. I can be used as a personal reference. Thank you so much AHS and please keep up the great work and quality service that has been provided.

Great job, great response, very satisfied.

I called in that my Tankless water heater was not working and I STILL DO NOT HAVE HOT WATER. I called on 1-16-14 and am still without hot water as of today, 2/13/14.

Contrary to my regular pool maintenance company's opinion that I needed a new filter system, the AHS contractor said I needed only to pour some phosphate liquid into the pool to clear up the algae problem. It worked.

Dishwasher was leaking. I called American Home Shield. The representative scheduled a repair. Repair was a success. The service was prompt and repair person was courteous. I was very pleased with my experience.

I have been with American Home Shield for more than 16 years and I've only had 1 Bad Experience.

I have been in the mortgage and real estate business for 12 years now; and we have been heavily involved in purchase business for the past 8 years. We always offer home warranties with every purchase we do.. .and we never go anywhere other than American Home Shields. AHS is by far the best and most reliable warranty company out there and they are the only ones that I trust enough to align myself with and tie my name to. If we are going to suggest a company, we want to make sure it is the best product with the best service standard... that is what we have found with American Home Shield - home warranty program.

AHS sends out good people fast to fix almost any major problem, and it's nice to know that my home will carry on well into the future.

Being a former Realtor, I have had many experiences with AHS and recommended them through the years to clients. I personally have had a contract with them for several years and have sent in many referrals.

Washing machine was making a loud pitch sound when in the spin cycle. It was troubleshoot by Sears and the problem was found. The bearing was worn and a crack was found in the top of the tub. AHS replaced the washer with a new one. Thank you so much for AHS service. It's a pleasure doing business.

I called to get our gas cooktop repaired as two of the four units were not working. AHS sent a Sears Tech out a week later to examine the item and determine what was needed. The technician ordered the parts, had them shipped to our home and scheduled another appointment to coincide with the delivery of the parts. He returned on that day within the time frame given and repaired the cooktop.

I called about a garage door opener that did not work in our new house - I had to wait about half an hour on hold because there was a big storm back east which had caused many problems, but when the operator finally answered, she approved my repair request promptly.

When I first called to report the problem, AHS was very cooperative and willing to assist me. The company (Grace Plumbing) that was to come to home caused me much grief and a lot of my time wasted due to the fact that they did not arrive on any of the three scheduled appointments. I was so angry at Grace Plumbing; I again called AHS and they were very understanding and apologetic for the bad experience that I had. Melissa scheduled me with another company (Pruitt Plumbing), waived my service call fee, was so helpful and compassionate because I was very angry and frustrated with the original repair company.

AHS dispatched someone from 100 miles away and yet they were fast and efficient with the service calls and repair.

We have had a number of problems since buying the house. AHS had always been there to fix the problems. Just a phone call away, contractors are prompt and courteous. When the problem is misdiagnosed the money paid goes to the next contractor. Not having to pay each one that comes out for the same problem dances us about of money. Will renew and keep this policy as long as we can! Love this protection.

My dishwasher wasn't cleaning, the best technician I have ever had come here fixed it perfectly. Thanks Jeff!

Based on other home warranty companies I recommend AHS. Their service and products are superior.

We had not one, not two, but three incidents in a one month period. My husband and I work in education, so we have a fixed income. We don't know what we would have done without the awesome staff at AHS. They handled all of out problems with professionalism. They also sent out the most amazing contractors. My husband and I would have been left taking out a loan if not for the contract with AHS. If you have any logic, you will get this for your home today. It is worth the peace of mind.

We were asked to use Sundance NW Plumbing. They were wonderful.

My experience with AHS is always professional and in quick response to any issue we might have in the house. Highly recommend this company for a Warranty Program that works.

My wife and I had problems with our washing machine leaking and our range's clock would not operate properly. The service techs were out in a timely manner and repaired the washing machine. After it was determined that the range was unrepairable, we were contacted by a AHS associate and the process was started on a new range. Once the paperwork was processed, my wife located a range to her liking. A refund check was sent by AHS and arrived in approximately 7 days...Three days earlier than expected.... We are extremely satisfied with AHS and readily recommend your services to friends and family, and have.

Very pleased with response and cooperation to obtain "outside contractor" to do repairs. The contractor was outstanding: professional, prompt and responsive.

Replace motor. I will not respond to all your questions, only to tell you they did a fine and timely job.

My AC needed to be replaced. American Home Shield acted quickly and professionally... would definitely recommend to every home owner... Thank you.

American Home Shield has been great with the service they provide. They are always prompt in the handling of getting someone to take care of all service calls I have made so far and I would recommend them to anybody.

I've had a refrigerator repaired, a compressor for my central air replaced, and a water heater replaced. The attention to my needs were immediate and the resolution was great. It provides me great peace of mind to have this insurance, and there was zero hassle. I tell all my friends about it.

Technician was able to diagnose the problem immediately and came back the same day with the part and fixed it. Very happy as it is very hard to be without washer.

Moving to a new home is always worrisome, especially when it is a state away from family and friends. Having the AHS warranty gave us extra confidence in our purchase. A home inspection was done, but the age of this home left us a little concerned although the home has been very well cared for. We had prompt and courteous service, and have been very pleased with the repairs that have been made.

I`ve used this service for the past 8 years or so and have always received great service.

It recently became necessary for my heat pump and air handler to be replaced. AHS handled the situation quickly and fairly. The company, MD Harrison, was chosen to install the replacement. They did a fine job. No muss, no fuss and a very pleasant and efficient technician.

This company has provide my home with excellent customer service for the last 13 years. Arrival times always correct, great service provider and excellent call department. A very wise decisions choosing AHS. Thank you for your hard work and knowledge.

Fixed both in five minutes, someone else Told Me they couldn't be fixed.

The serviceman was quick, very knowledgeable, and friendly. The service department is very helpful and polite. The only complaint I have is that it took 3 weeks to get a service man out to fix my appliances. I don't feel it should have taken that long.

Repair of washing machine, very professional serviceman.

Great job done, good coverage, need discount for senior citizens.

Defroster failed in outside unit. Went to website and had a company immediately assigned. They came out within 12 hours and addressed the problem. Paid a small amount and saved hundreds. Glad I got this plan.

Either that, or you live in a new home or a rented one. The downside of home ownership is maintenance. This is where AHS comes in. Are they perfect? No way. Do they save you money? Yes way. I am very frugal. So is AHS. If it can be fixed, it will be - even if it takes months! I waited for almost 3 months without an oven, while AHS had a part fabricated just for my oven. OTH, when, a year later the oven broke again, they replaced it. $900, not out of my pocket! You run into some bad contractors - in it for the money. Tell AHS and they will never send that contractor to you again!

I am a busy mother running all of the time. When a friend recommended American Home Shield, I immediately contacted them with several questions. They are professional, polite, technically savvy. I have had several things in my home to break, and the contracts are timely and great! I love this company and more importantly the professionalism. I highly recommend them to everyone.

I'm extremely pleased with the service I've received with American Home Shield. I called for service on a Sunday afternoon and a service repairman was at my home in less than 24 hours. The contractors used by American Home Shield are true professionals and are highly skilled in their field of expertise. The reasonable monthly fee is well worth the peace of mind that my home is covered for virtually all repairs that may be required. Thank you American Home Shield!

My home is 9 years old and I started to think about protection for my appliances and such. I researched and called numerous companies and decided to go with American Home Shield. A couple of months later, on the coldest day of the year in our area, my furnace went out. A repairman was at my house 2 hours after I placed the call and fixed my furnace in less than 2 hours. There were no questions or problems whatsoever. We truly think American Home Shield was a lifesaver for us.

The washer that we received is good. I would recommend that anyone that have a home get this insurance.

I was not getting any heat and all I heard was noise when I turned my unit on. I called the Saturday before Super Bowl, the rep was very sorry but the soonest we could get someone to see us was on Tuesday. The tech came and did his thing and after 3 cold nights and we had heat ...

On hold last evening for over 20 minutes before I just hung up.

Dautriel Plumbing did an excellent job communicating and taking care of the matter in 2 days with little notice. Bonvillain Plumbing seemed like he only wanted the $125.00 deductible, said he couldn't do the job and left.

I have been with American Home Shield for MANY years. I had them at my previous home for about 22 years, and I've had them with my current home for about 3 years now. First of all, AHS covers a LOT of items within the home. They use very good contractors with quick service, and they make sure to follow-up to make sure any problem was repaired/replaced in a quick & professional manner. But their annual warranty pricing has really increased over the last few years. Seems like my annual costs, as well as the service fee, goes up every year and there always seems to be some partial cost associated with a repair that AHS does not cover and it comes out of my pocket.

We have an older HVAC system that calls for check ups all along. The service company provided by AHS has been the same for the past visits. They are excellent in response, accommodation and repairs. I could not ask for better.

My water heater broke one Saturday night, I request the service online. First thing Monday morning, the plumber call me to coordinate the visit. He show up at 3 pm, he call AHS and replace my water heater by 4:30 pm. Very professional services.

Our dryer stopped working. The technician assessed the problem quickly and even got the venting cleaned out. It is working like a dream now!

American Home Shield was very prompt in scheduling a technician's visit to replace what I thought was a non-functioning GFCI which controlled power to my bath jacuzzi. The technician arrived exactly on time, tested my GFCI wall outlet and determined that because I had turned off the wall switch, I could not reset the GFCI. He educated me on how the wall switch and GFCI worked together, determined the GFCI was working correctly and quickly resolved the problem!

Well from the start they were right on top of my problem.. The next day I had a repairman calling to set up an appointment. Then when they found out the part wasn't made anymore for my microwave. The warranty company called to go pick out the new microwave that I wanted.. within day it was delivered and installed at the same time... Wow, that was fast.. Thank you..

I have had AHS for 4 years. It seems that with each passing year there are fewer contractors in the area where I live. I have had to find a contractor. But, of course, AHS would pay for the charge. The reason for having AHS is lost. I depend on AHS to screen contractors for me.

We have an old house, built in 1905, and the seller had an American Home Shield warranty on it as a purchase incentive. Many of the appliances and systems were almost 50 years old when we bought it in 2007, and we have carried an American Home Shield warranty almost continuously since then. Without reservation we have to say that it has been well worth it. From a leaking water pipe to malfunctioning heating furnace to washer and dryer problems, they have come and made repairs at the contracted service fee every time. The service calls are answered by expert technicians from reputable companies, who are personable, clean and polite. We highly recommend American Home Shield to anyone who owns an older home, and to anyone who is buying or selling one.

They have such great service. I know we can never go wrong when we call them for service. They always send professional people to service our appliances. Thank you American Home Shield.

My brother has had AHS for probably 20 years and was always telling me how great a service it is. I finally came to my senses and signed my mom and I up for it. We have used AHS three times and have been thoroughly impressed by the promptness and quality of service. I tell everyone I know about y'all! May I suggest an American Business Shield branch? I have many friends who are business owners who would love the peace of mind that you provide. Thank you so much for what you do.

I would say that overall I have had a positive experience with American Home Shield. The vendors that they select to perform your services have been so very good, I have kept their names to use for non warranty work.

I love having the AHS coverage on all the appliances (and pool/spa) in my home. When I call to book a service call, the AHS customer service people are very responsive. I received the email and call from the company that was going to do the work within an hour of my call to AHS.

The customer service rep called Tuesday morning, unfortunately I was sick in bed and missed her call. I phoned back Wednesday morning, apologized and asked that she please call me back. Never got the call back.

I have only had to use AHS 2 or 3 times over the years I have had coverage through them. My experience has always been very positive. The service providers they use are excellent and always provide a quality service. I would recommend them to anyone seeking this type of coverage on their home. Well worth the money.

Had to have a technician come out four times in three weeks for the same problem. AHS handled the situation in a professional and thorough manner. Final technician found the problem and furnace has been working fine ever since.

Efficient process for getting a technician out to address my pool problem. Good quality service. Seamless process.

My problem was eventually handled but your vendor (Green way) provides bad service to your customers, it took nearly a month from the time the service request was entered until the problem was resolved. They definitely want to sell a new unit that they push rather than fix or replace under my contract with AHS. I give Greenway a 0.

They came promptly, were efficient, polite and took care of everything as it should be.

Easy to schedule, professional, calm, clean, pleasant technician. Successful repair.

I've been very please with American Home Shield in the six months I've been with them. I have requested service on a dishwasher and a furnace and have gotten quick results and paid only $75 just as explained. I look at it as an appliance investment program :)

We have used AHS for many years and have found their service and service companies to be of high quality and standards. We have used them on our HVAC system, appliances and some electrical ... all work completed as designed.

Outstanding! Could not go without it.

I'm very happy with the way AHS handles my problems. They send the best repair companies out to fix the problem. I will recommend them to anyone who owns their own home. They do save you time and money.

Refrigerator failed after about three years use. AHS made every effort to repair the unit. It was simply a lemon. After 17 repair trips for 17 different failures, the repairman finally ran into one that was non-repairable. AHS is now replacing the unit with a new one. You can't beat that for service. I have lost food many time when the unit failed during the 7 years since I purchased it new.

I was so impressed with the service it was a blessing to have Home Shield. Of course right on the 31 of December we have a melt down in the home and Home Shield was there. I appreciate all the fast service by the 2nd everything was being fixed. This was the light at the end of the tunnel since on new year's eve someone broke into our home and stole everything we had worked so hard to have and ripped me of personal belongings. It was nice to rely on you guys to do amazing work!!! A super happy customer =).

I have used American home shield for my home warranty company for several years. They have assisted with several appliance repairs. The only cost I have incurred other than my yearly service fee was the $75 co-pay. They have saved me lots if money in repair bills. The companies they recommend are always friendly and professional. I highly recommend them.

My clothes washer stopped working, they couldn't find the parts to fix it so I got a new clothes washer, bigger than my old one.

Took a little longer to get repairs. But overall good service.

Lots of service calls issues on dishwasher, if you analyze the number of service calls and costs probably it would be cheaper for you to replace or give a credit to purchase a new dishwasher. Works now but dishes don't smell right, it should be said that the service tech who came recently was great.

Service guy comes quickly, this is a 11 yr old dishwasher. Tried to repair but were too many things that needed to be done so I got a new dishwasher. The time from service request to getting the new dishwasher installed was only 2 weeks. Very fast. My only issue would be that the new dishwasher is installed and it is crooked. I have not called to request someone to fix that because not sure if I will have to pay another fee.

Removed old and brought in new one. Our tech, Jeff, from Reliable Air Mechanical did an excellent job. He's on time and brought everything he needed, including tarps to keep the floors clean.

Aaron pools called me the same day that I made the request for service and were out at 7am the next day to repair the pump. The young man was very knowledgeable and professional. We would recommend Aaron Pools...

I think every main appliance went off in a matter of days. A technician was sent out within the week and he replaced parts but came to the conclusion that we needed more. I called AHS and let them know it wasn't just cosmetic fixes needed. The rep was very nice and let me know of all my options. An electrician was sent out within days and we figured out the main problem. Now we are back running as normal and better. Best investment.

Our heater stopped working during the coldest week of the year and we received service within an hour of our call!

Any repairs or replacements done were swift, friendly, and handled with professional tones.

I have had AHS for 4 yrs now. It was a gift from my friend who sold me my house after I divorced. I cannot tell you how much I have loved my service since I've had it. It has been so helpful and so easy to use. I've recommended it to everyone I know and I believe two of my friends have bought it. The customer service is beyond amazing and all the companies that come out are very professional and quick. Thank you so much for being awesome!!!!

I wish I had signed up a couple years ago, before my air conditioner went out and I had to spend nearly $20000 to fix it. I finally signed up a month ago and already they have fixed several things in my home (leaky faucet, the microwave, the washing machine and a running toilet). I am very pleased so far with the service and recommend it to anyone who owns a house.

I issued a complaint with AHS regarding a non-working garage door at our home. The service provider AHS selected never called and AHS never followed up to verify if the work was completed. I actually called a repairman on my own and paid for the expense versus waiting on AHS. I would likely still be waiting....

We had excellent service. We were contacted quickly and the service was performed in a very timely manner.

My dishwasher was leaking. The technician came in and determined where it was coming from. He called and ordered the parts. Came back a week later and fixed it. Also gave me some information on cleaning the dishwasher. I was very happy with the service.

I have the appliance and the heating and plumbing twice a year plan with American Home Shield, and it's been a good service. They've always been courteous and timely. No complaints.

I am very glad to know that my clients and I have a support system like your company to help us when the unsuspected happens.

I had a service call for Repair of my Washer on 28 Jan 14. As of today 13 Feb it has yet to be repaired. Twice the inner drum was ordered and twice it arrived damaged and unserviceable. Vendor has been unable to repair. That is over two weeks for repair of my washer.

Customer service is always quick to get back to me.

Just about every client I encouraged to purchase the Home Warranty has thanked me for being so enthusiastic about the program. Most of my clients have reaped the benefits of the program or their purchasers have used your services and were completely satisfied as far as I know.

I feel AHS is added protection for the homeowner. So many first time home buyers do not realize the unexpected cost that can arise with being a home owner. I love the fact that AHS follows up with me and I know what clients have made claims and what the cost was for the repair that the warranty covered. It keeps me up to date with what is going on with their home.

I have an AHS warranty on a rental I own. My tenants had a problem with the air conditioner during a very hot spell last summer. AHS had a repairman there within 2 days to fix the unit. I was there with the tenant while the repair was completed and she really appreciated the courteous repair person getting it fixed quickly!

Not worthy of one star. Would never use this company again.

Craig ** is wonderful to respond to issues. But some of the designated contractors provide unsatisfactory service within a timely manner. Leaving buyers/sellers wondering why they purchased a warranty. Please contact the Owner and Tenant of ** for more information.

Every home I list and sale comes with a home warranty! It is a wonderful peace of mind for many of my clients. Over the years I have received calls from buyers who after shortly moving in, something went wrong. It was so nice to hear AHS Home Warranty took care of the repairs! I will continue to use AHS Home Warranty!

It’s been a great experience with American Home Shield. No problem. Everybody I talk to has been very nice, all the customer service people. Whoever they assign me has been out within twenty-four hours, if it’s not a weekend.

When I am doing a listing presentation, I believe this has helped me in many ways to get the listing. I had clients that had their air conditioning unit go up, and they were telling me they were going to have to put out $12,000+. I asked if they had called AHS, he had totally forgot that he had this coverage. After calling and arranging an appointment, the problem with the heat pump was fixed and he was only charged a service call. They are aware that the heat pump is older and they will have to replace, but it gives them time to save. So.... they thought it was fabulous. Unfortunately, their home did not sell, and they were forced to rent, but will list in the near future, hopefully with me!

Purchased a home with warranty through American Home Shield Combo plan to use in case of emergency issues that happen when you buy a home. Coverage started on November 20, 2013. Was not getting heat upstairs in the dead of winter. Called American Home Shield December 6, 2013, they said they will have someone there within 2 days. Called American Home Shield numerous times, found out the contractors name, called him numerous times, he showed up at the house on December 17, 2013, put duct tape on vents that had holes in them not allowing heat to go upstairs. In the mean time I am using electric space heaters plus the furnace is running a lot because the thermostat temp is not being met. 2 hours after the repair was made I came home from work and it is forced air heat, the tape they put on had big holes in it and was back to square one. Have pictures attached.

I recommend all my listings put the plan in force at time of listing. When I work with buyers I explain the plan and recommend. We ask the seller to pay from the AHS plan if there is not a protection plan on the listing. We have had many claims over the years and I have been very pleased with the service and phone calls to the company. Garrett ** our agent for AHS is very helpful and solves problems quickly.

Two clients were serviced by AHS in the past month. Both had lousy experiences with the initial vendor chosen for the work, one a furnace issue and one a water heater. In both instances the initial vendor was slow to respond, vague with quotes and tried to up-sell the clients into uncovered services. The responses from AHS to my calls and concerns was unacceptably slow as well. One individual, Karen **, a client supervisor, was the exception. Karen's professionalism and concern came thru to my clients and myself; too bad her positive performance wasn't the standard for others.

Two different situations with two different Buyers. One was established that the furnace needed to be replaced. Never gave the Buyer the opportunity to pay to upgrade the furnace. The other situation was similar but the client and American Home Shield went back and forth several times before coming to consensus. I tried to reach my district representative in Iowa but it took several calls to various people to finally get a respond.

We had a plan at AHS that covers everything. Their people are unfailingly courteous, but they aren't always easy to get a hold of. I would like to be able to get a hold of a live person sooner and maybe make claims or ask questions and such with a live person and that’s just not easy. They’re professional but they need to make themselves more available with live people.

LaDonna is always so professional and on top of everything she does. I have used LaDonna and American Home Shield on several of my listings and it's been a great experience. She is very knowledgeable and always makes sure my clients come first. Good job!

After 28 years as a Realtor, recommending American Home Shield Home Warranties to my clients is very comfortable and without hesitation from me. I have NEVER been disappointed with the service and assistance given to both myself and my clients. I have NEVER received a call of concern or complaint from my clients either... I Love that! Every time I receive a notification postcard of service to my home listings or sales, I am so proud to be working with an excellent home warranty company that provides what they promise!

I always negotiate for a warranty when I write an offer. If the Seller doesn't want to pay for it I recommend to the buyer it's worth it for him/her to purchase it for themselves. I have been selling for approx. 33 years and advise Sellers when I list their house that they benefit while the house is on the market and also after the sale the Buyer is less likely to come after them if something breaks. If the property has a warranty but it's not AHS I recommend the Buyer pay out of their pocket for the BEST warranty--as an investment in their new home.

Where do I begin? I am not the type of person that purchases warranties when I buy a fridge or washer & dryer BUT I have an exception and that is the AHS Home Warranty. I sell real estate and I ask for one for every one of my sales. If the seller won't pay for it, a lot of times I will pay for it myself or share the cost with the buyer. I believe in it that much! I can't count how many emails, phone calls and texts I have had from sales that have closed and a hot water tank went out and for a $70 phone call, they received a new tank! Or a dishwasher or recently a dryer. They have covered springs on garage doors and elements on an range.

As a new Realtor, I didn't fully understand a home warranty protection plan, because I never had one. However, one of those early buyer clients later told me how his refrigerator died shortly after moving in and on top of that the upstairs tub had a problem with the overflow valve and it leaked damaging the ceiling below. How I wished I had known to recommend AHS early in my career. It was a seller who told me all about AHS and how the program saved them a lot of money because they could decline the expensive store-offered warranties that are good for 1 or 3 years. They kept their policy up and EVERYTHING stayed under warranty - so the protection never ended.

I have been out of hot water since February 3, 2014. I went to the website and placed my order for services for hot water heater to be services. Provider His & Her Plumbing contact me less than 2 hours to set up date and time; due to weather condition in my area I agree to provider to come out to my home on Friday, February 7, 2014 at 8:00 to check my heater out. Provider called me about 15 minutes out which was fine. Provider arrived at my home went straight up to my attic and came back down and inform me that I did not have a walking area for heater and that he might not be able to provide services and he asked me if anyone had ever told me that a walkway was needed and I inform him no that I have purchase the home 4 years ago like this and that several provider from AHS had been up in my attic to work on my tank and a/c unit several time including the cable representative and neither had said anything about that.

Service has always been prompt and courteous. You have excellent contractors in SERV-PRO.

I buy a home warranty for every property I sell. It gives my clients the extra peace of mind. Sellers like the comfort of most inspection items being covered and my buyers love knowing if something breaks in the first year it will probably be covered. It is so much nicer getting the phone call from a client thanking me for the coverage and how it saved them so much money than a client wanting to know why I did not offer it to him because he just had to replace a furnace. In my opinion it is the best closing gift you can give. A happy client is a referring client.

I ask for an AHS warranty for every single offer I write for my clients on an existing property and ask the sellers to provide one while listing their homes as well. I had some clients that recently closed on a home and had some issues with the plumbing and thankfully they were able to call AHS to have a contractor come out. It was only $273 to fix but the only money out of their pocket was $75. Thanks AHS, appreciate it. I recommend the program to all of my clients.

In the past year I have had difficult issues with some properties. American Home Shield has been responsive, cooperative and polite to our clients! In all cases, the warranty has made the difference and customer satisfaction was always achieved. I always recommend that a seller sign on with a warranty! And the buyers love it!

I sold a buyer a Warranty a few years ago. She was away. I went to check on her unit this past summer and there was no a/c even though it was running at full blast. We called the AHS, and that day they sent out an HVAC technician. The a/c needed to be replaced. Within 24 hours she had an entire new system for $800, about 1/4 of what it would have been if she did not have the warranty.

Jimmy ** was very helpful with questions regarding the seller coverage during my listings. My clients were very happy with the coverage they received and I would recommend to other agents and their clients.

I have been using AHS exclusively now for over 3 years. I include it in the purchase of all homes that I sell to protect my clients and myself from midnight phone calls. One client had a number of items go bad with the plumbing and found out that the slab floor had to be cut, dug up part of it and fix the issue. My client was so grateful she had the AHS protection plan as they would not have had the funds to take care of it themselves. As for my personal experience I had a dishwasher problem that took a few too many times to figure what was wrong but my AHS Representative Jamie ** got on top of the problem and it was finally determined what needed to be done and the problem was taken care of with complete satisfaction. Jamie has been an excellent representative for AHS and hope that you hire more people like her in your company. She is a true asset to AHS.

The service American Home Shield provides is second to none! I know they will always take care of any issue my clients throw at them. The call center personnel are courteous and helpful!

Snow, ice was in our city. I called for repairs or replacement of my house forced air heater. I expected a delay due to a possible weather back-log, but the serviceman in our area came after work hours to make sure my family had heat during this extreme cold. Thank you, American Home Shield. You were recommended to me by my Home Owners Insurance (AAA) in the area because they said your choice of service companies from our city went over and beyond to accomplish needs. They were so correct!

A job well done by contractor and American Home Shield.

I have had numerous excellent experiences with AHS but one of the more memorable is as follows. I picked up a buyer to show them homes in Georgia and learned that they were having difficulty selling their home in Texas. As we talked and I listened, they said they thought they were going to need to replace all of their kitchen appliances. I asked if they had an AHS home warranty and they said they did. I said, "Do you know that you could replace all of your appliances and get great prices through AHS to help you sell your home?" "No," they said, so when they returned to Texas they called and sure enough were able to cost effectively replace all of their appliances. Then they sold their home quickly and I was able to sell them a new home in Georgia to be closer to their grandkids and kids! All parties benefited and were delighted to expedite the process! Initially the buyers were discouraged it was taking them so long to get their home sold! It was a great ending for all!

I've been an advocate of AHS Home Warranties for many years. About 15 years ago I'd been selling your product and had "three" heat pumps replaced in one year & was heralded as a hero by my Buyers. But, my most endearing story came this year. My Sellers had just moved into a beautiful newer home overlooking the Columbia River and were sharing a bottle of red wine. When the wife said, "Honey, if you go clean the jetted tub in the master bedroom, I'll join you." Needless to say, the husband hurried in and was busy cleaning out the bathtub and when he went to rinse the bleach out, the faucet blew and water was everywhere!

As a Realtor, I suggest this service to all of my clients. Very helpful customer service!

I've been placing the AHS Home Protection Plan on homes that I list ever since AHS became the HPP for Century 21. I've had outstanding service and results for my clients, my daughter and myself. We all have AHS on our own homes. I think as professional real estate agents, we owe it to our clients and customers (and friends) to offer them the opportunity of protecting their assets, and at the same time, our own assets. Not a few of my clients have been so relieved that they have, not only peace of mind with the plan, but the prompt and and professional service of the venders. When I sold my daughter her house, I had placed the plan on her beautiful home.... and as a result, she has had three air handlers, two compressors, two tankless hot water systems replaced. Without the plan (which she renews each year), it would have cost them thousands of dollars... actually, over $10,000 to replace those items. The plan can virtually save a family from depleting their life savings.

I purchased my home early November and I was excited to be hosting the holiday dinner to many of my out-of-town relatives! It was the day before Thanksgiving when I was preparing for the event and suddenly something went terribly wrong with my kitchen faucet AND my hot water heater! I'm thinking Murphy's Law was in full force! But one call to AHS and I got to kick Murhpy's Law to the curb! The contractors were AWESOME, they worked all day to install a new water heater, take the old one away and replaced my faucet. I can only imagine what that bill would have cost me had I not had AHS, instead I had to pay one co-pay, which I gladly did! I'm so grateful for my AHS coverage and their contractors! I've had this coverage on many of my homes over the years and doubt I'll ever be without it!

I've used many different home warranty companies in my 16 years doing Real Estate and American Home Shield has the best coverage for the best price. Myself and my clients can rest easy when we include an American Home Shield home warranty on the purchase or sale of a home!!

My buyers had the sellers pay for this plan. It has caused me Nothing But Trouble!!! They ended up having problems with plumbing and with their water heater and I had to spend HOURS of my time - months after closing contacting and re-contacting Rick ** and Brian. Finally my clients just said they were going to hire an attorney and now they will not respond to my emails. Thank you American Home Shield for being a source of HUGE contention, and most likely making me lose a client and referrals - because of How you handled this. I want you to know I will NO LONGER Recommend you. If I had not recommended you, and they had problems... I would not have all of this frustration and animosity. And did Rick or Brian Ever follow up with me to see how it was going? NO!!! I will never again recommend you. I think I sold over 10 of your plans last year. Never again. Could not be MORE disappointed with your service, and how your representatives continued to pass the buck and then just totally drop the ball. VERY EXTREMELY FRUSTRATED.

I have a client who has a lease/purchase contract to sell his home. He has agreed to pay for a home warranty for the buyer at closing and wanted to know if there was a way that he could get warranty coverage during the 6-month lease period prior to closing. I called my AHS rep, Stephen **, who called me back within an hour and he advised a great solution to the problem that gives my client peace of mind. Thanks Stephen!

I highly recommend American Home Shield not just for my clients, but I personally carry a policy on my own home. There isn't a year that goes by that I am not thankful I have the policy. Having a home with high-end appliances leads to very costly repairs.

I am a Realtor & have had the pleasure of working with American Home Shield for over 29 years. Thankfully they've "ALWAYS "been there whenever my clients needed them to quickly and efficiently assist them whenever there was a problem. Today it was me that had a concern. I called to see if they could correct the warranty that was incorrectly placed for credit by another agent. I spoke with Tiffany who immediately pulled the file and within minutes had sorted through the file, located the mistake and right away made the changes, no hassles or red tape or waiting..... just got it handled. I cannot say enough what a please it is to work with a company like American Home Shield who brings back the meaning of "REAL CUSTOMER SERVICE". Thanks again, Tiffany & American Home Shield!!!! You are the BEST!!!!!

I always recommend a home warranty to both my buying and selling clients. Most see the value. The comments I hear about warranty claims is that AHS has provided prompt, reliable service and solved the problems. My first choice in Home Warranty protection is definitely American Home Shield!

I am pleased to say that every experience I have had with American Home Shield has been very professional. From the Support on the phone with help on ordering the warranty to the actual Service for my Clients, I have been very pleased. I know at times as with any business, it takes time to get the contractor notified and out on site but have always been notified as to time frame. I closed around 60 transactions last year and purchased almost everyone an American Home Warranty Combo Plan and continue to do so this year. Thank you for your Professionalism and Support, AHS.

The buyer was ready to walk out of the purchase of the home once the inspection report came back saying that the AC would not last more than 2 months. Since the seller has purchased the home warranty for the buyer I told the buyer that for at least 1 more year she should have AC since there was a home warranty in place. This saved my seller a lot of money and made the buyer change his mind about cancelling the deal.

I recommend American Homes Shield to all of my clients when purchasing a home warranty. I have reviewed the other plans and for the protection vs. cost they don't compare. The Flex Plan combo which is what I recommend with every sale I make covers so many things for my clients that most other warranties charge a lot more for. I also know that when my clients have a problem they won't be left holding the bag on anything that is covered by their warranty. American Home Shield also follows up with me on any service claims which also allows me to know I need to follow up with my client to make sure that everything went smoothly. I appreciate the customer service and the follow up I get from American Home Shield.

Solely being a Buyer's Agent on the Maria ** team, I have often struggled as what is the best gift to give my Buyers at closing. Started working in the warranty if the Seller wouldn't pay for it as part of the negotiations, as I am always focused on getting my Buyers the best deal, I started adding it for them at closing. It gives them a peace of mind for their first year of home ownership. They don't have to worry about all the appliances and systems in their home failing in the first year and costing them $$$$.

I work with a number of first time buyers. Being a first time buyer can be stressful. In the back of their minds they are asking themselves, do I really want to buy this house? What if the central air doesn't work this Summer. It is Winter and too cold to check it. Will I have the money to make repairs or worst yet have to replace it? This warranty gives them peace of mind for the first year to get in the house and get comfortable.

I'm a professional Realtor with a local real estate company in the Collierville area. My clients and I are very pleased with the customer service and value that American Home Shield offers. I never sell a home without offering the warranty. Providing the home warranty as an option is service that I always recommend to my buyer clients as a level of protection should an unforeseen issue occur with the home. It certainly helps to give my clients peace of mind. The last thing that I want to happen is for a plumbing leak to occur or a heating unit to go out on the home while my clients are trying to get settled in. Not only does the home warranty give my clients peace of mind at closing, but it also gives me peace of mind as their Realtor knowing that if a repair issue does arise, then there will be an immediate alternative to rectify the issue. I'm thankful to have American Home Shield as part of my team.

When I sell a home with the American Home Shield home warranty, I just forget about it. Then, without even a call from a homeowner, I find out later that they had a problem and American Home Shield has covered it. Big problem or small, I usually get that call from a client when they do not have the home warranty. American Home Shield has saved me many times from those angry complaint calls.

I recently suggested that my sellers at ** sign up for AHS. They did so and not many of their repairs from inspections were not covered - so they went a different direction with repairmen. Also, I've had an AHS policy on my own home for several years. Recently we had an A/C compressor replaced. Decided to circumvent the portion AHS might have covered. Just had a spring break on my garage door opener. Couldn't get out of the garage. Called AHS - springs aren't covered. Had to call Precision Door. I do not plan to renew AHS. However, I want to add that any time I contact our local reps (Mary, Ellen or Michele), they or their office is always very responsive and helpful. Thanks for asking.

As a top AHS Warranty representative for my clients, I always recommend that they get the warranty when buying or selling a home. I had personally used this warranty on my own homes with great success and I tell my story when recommending it to others. I was at a client's home the other day and they are planning to sell it now. When they bought the home I included the AHS Warranty as a tool during the inspections to settle the fears of both parties about minor issues that may show up after closing. The seller gladly paid for it as a resolution and the buyer couldn't be happier. He was telling me that after closing his furnace needed a new motor and blower and AHS came and did the work without him having to stress. Now when he is planning to sell he already knows the importance of this great feature and is ready to pass it forward to the new buyers.

I have found that having a Seller carry AHS Listing coverage saves them money regarding repairs requested by a Buyer. Having an AHS warranty for the Buyer saves the buyer money and gives them peace of mind as they move into their new home.

The first day my client moved into their home they experienced a problem with their heating system. They called me to see what options they had. I reminded them they had American Home Shield coverage. I called American Home Shield just to verify they were covered. My clients were able to get this resolved quickly and efficiently with little cost out of their own pockets. They had to replace the thermostat and had to resolve some other issues too. The end bill would have been over $500. Their payment was only a small portion compared to what it would have been. They were quite happy with the recommendation I had made that they get the coverage.

It is nice to get calls after closings getting thanks from my clients that we had protected their new home with AHS policy for repairs, replacements, etc., and that AHS has really come through for them. Makes my job easier. My sales rep Tamara ** is very good as well.

Furnace wasn't working. 10 degrees out. Calls weren't getting results. Saw on Facebook that my clients were going through a situation. Talked with them to find out what was going on. Very upset with the lack of service and response time. Talked with Jerry and everything was immediately tended to. Kudos to Jerry, but not to the regular customer service.

Never in my 23 years as broker have I witnessed such compete ineptitude as with AHS. My clients are angry, I am humiliated for having recommended such a singularly useless if not corrupt organization. From the 20 minute hold time to speak with an operator who barely speaks English and most likely did not complete 6th grade to the vendors from 70 miles away who don't know a wrench from a blowtorch, there is not one capable AHS participant at any step of the transaction. Doubtful I will see this posted online. You should be ashamed.

Sadly, I have had more clients who are disappointed with AHS warranty program than happy with it, recently. I am also an AHS client and am not sure I can convince my husband it is worth renewing. Sorry. Just being honest.

It gives my clients peace of mind knowing that they have a one year insurance on their new home and also that it is renewable by them at the end of year. I HAVE BEEN USING AHS SINCE THE 1970S FOR MY CLIENTS.

I have a client with AHS with her home under contract. The inspector determined the heating was inoperable. Both her and I were excited when we reviewed the coverage guide to see that heating is covered. Her heating was NOT covered for her and she has since canceled her coverage with AHS. AHS clearly states that heating is covered and then failed to cover the heating. We are encouraged to promote AHS and I am currently looking into other residential service contract providers because of this. I believe that AHS is clearly misleading in what they will cover and what they will not and this is the third client of mine that is very unhappy with AHS. The other two were AC problems that were not covered and the guide says they ARE covered. Same problem each time. The coverage guide is clearly misleading. There are a host of ways AHS can refuse to provide coverage for these systems.

I tell all my clients about AHS warranties and all of my sellers are providing them. I have a policy on my own house and on my three rental houses. I had two vacant houses recently that during the home inspections the ranges didn't work . All we had to do was pay the deductible and get the job done! So much better than the seller having to pay a big repair bill!

I needed to order a home warranty for clients and was able to simply do it from the website, no 1-800 numbers to call and wait on hold. Very easy and thorough

My small real estate company specializes in the sale of older and historic homes. American Home Shield's coverage that includes code upgrades makes it possible for us all - buyers, sellers and agents - to feel totally comfortable moving forward with the sale of a property that may ultimately require not only repair but also code upgrades. And our rep, Cynthia **, is a key member of our B Team!

Last week the morning of closing I received paperwork showing that the seller had ordered another home warranty when my buyers had specifically said they wanted the AHS coverage. I called my sales rep. and within minutes had the policy at the title company to close. The buyers were very excited with all the extra coverage they received.

I think we need to start covering the gas line in the fireplace.

My seller's had accepted a contract that was very close to netting them zero to get out of their home. When the inspection was done there was trouble with the actual and hot water heater. They did not have money for repairs and thought the contract was going to fall apart. I reminded them they had agreed to seller's coverage from AHS. Both items were covered and for the small service fee the repairs were made and we closed on time as planned.

AHS has been my preferred home warranty provider for all my clients for the past 8 years. I have not had one complaint from any of my clients and all are very satisfied with the service they have received. Thanks AHS!