American Home Shield Reviews

We had our air conditioner conditioned, and American Home Shield sent All Air Heating and Air Conditioning. They shut the unit and started the heater, and whatever they did was good. AHS always treat us really well and we love them. They answer our questions, they are always prompt about getting someone to come out. The contractors sent are really good and we have no problems with them at all. Having AHS saved us a lot. We’ve had some few things that really happened to us. The electricity run through our house, my TV went out, the refrigerator went out, and they were right there for us. We always recommend it to friends.

Our AC was not blowing cold air. Whenever things like that happened, to submit a claim with American Home Shield I typically logged into my account and requested for service online and doing that was super easy. The contractor, Handyman Cooling Services, came out. Their techs were amazing. They were super nice and I love them. I have an older AC unit and it took a lot of effort because they went all the way down their checklist of what's normally wrong with it and they were there almost all day, but they figured out the problem and they were able to take care of it.

I only had a warranty on my kitchen appliances which was with Sears. My friends kept telling me that I needed to have my whole house covered too and most of them had American Home Shield. They were telling me how little it costs to protect your whole house, your air conditioning unit, your electrical, your plumbing and all of that. So I told my husband about it and we had a little discussion. Maybe we should get the whole house done because we’re paying a lot of money. My friends said that if we had American Home Shield, we would only pay $59 or $60 for that, so we did it. We trusted our friends and they were right.

The AC unit outside was staying on all day and it was not cooling down, so it was using up a lot of energy. When I got the electric bill, it was really, really, really high. I called American Home Shield and submitting the claim was pretty simple. Also, the contractors were friendly and nice. They arrived at the estimated time that they gave me. The AC went back to normal for the most part and it’s working fine. Overall, it was a good experience for me.

I just purchased a new property, and I needed to get the locks changed. I set up an account and then I put the request in for the work. AHS had Becker Locksmith Services reach out and contact me directly about doing the work. The technician that came out was amazing and absolutely awesome. The work was fantastic and I would definitely have him do work for me in the future. The only problem that we had was that he didn’t realize that I was an American Home Shield customer when he came, so he charged me the full fee for the work. When he realized it later, he contacted me on the phone and said that he was sorry, that he'd tear up my check, and that I'm supposed to be paying American Home Shield, so we got it straightened out. The process was pretty seamless with AHS.

There was a leak underneath the sink and I just called AHS and explained what was going on. They just said that the technician should call me within 28 or 48 hours. The technician was awesome. They were on-time. They came out when they said they were gonna come out. Even though they kinda explained to me what was going on, they kinda went in and out the other ear. But they were trying to explain to me about it. They just had awesome personalities. They were very professional. I would recommend them to anybody. The sensor sink has been functioning fine and I was satisfied. The warranty has been extremely valuable. I love it. If it wasn’t for me having that warranty, I don’t know what I would do.

GE Appliances came out for a refrigerator claim. The refrigerator portion wasn’t cooling down and it turned out that it needed a fan motor. I had submitted that claim online and the next day, the contractor was out. They were fast and professional. The only issue I had with the whole thing was that after they fixed it, they warrantied for only a certain amount of time and two days after it went out of warranty, the refrigerator broke down again. So I had to pay another $100 service call. If it would’ve broken down the day before then I wouldn’t have had to pay the $100 service fee. It seemed like it was the same issue. The contractor came on and did the same thing all over again. I don’t know if they had a faulty part. So I’m waiting to see now if it breaks down again.

I have used American Home Shield for the past couple of years. We’ve had issues with our furnace and washing machine and they were great about getting someone qualified to my home in a timely manner. Everything there was positive. However I started receiving a charge on my account of 9.99 every month on top of my monthly premium. Sometimes twice a month. I called and they sent me transferred me to different departments to try to figure it out but nobody could. So I was forced to cancel my policy.

We have experienced extremely long waits (over 30 minutes) over the past 3 months when contacting AHS via phone to discuss repair problems. Each person (when you finally get a real person online) sends you to another number and you are again on hold, get a robot or are hung up on. The first excuse 3 months ago was the phone system was being updated however nothing has changed. I believe this is a scam as nothing gets repaired and AHS never communicates with the owner! I will give a very specific review of trying to get our stove and spa fixed in another review rating the company's unwillingness or the inability of those who take a phone call to help solve service problems.

I have 6 electrical outlets out between 2 bedrooms. I contacted AHS and they assigned a contractor who was to contact me within 24 hours - they did not. Another contractor was assigned who did not contact either. 10 days, no calls, 2 contractors. Both of the assigned contractors have terrible online reviews. I discussed this with AHS and they provided that they do not consider contractor reviews. I'd be skeptical hiring any one of these contractors based upon the reviews. It seems these contractors are not interested in smaller or time consuming jobs. I am considering not renewing my contract since I have to pay an independent contractor I hired to come and repair my issue.

American Home Shield is unprofessional and tend to get rude when talking to them on chat. I simply needed my water heater fixed and it's been like pulling teeth, with NO pain/numbing medicine. I have been without hot water for 5 days now and they are telling me excuse after excuse covering for the inconsiderate company they set us up with, who is NOT in our area like it states in their "Who are the contractors..." section of their site.

Long Story short. AHS couldn't get part. AC company was able to obtain part. It took 3.5 weeks before it was fixed. The service representative told me they would provide $150 towards a window a/c unit and my $75 service fee would be returned. I was honest and told the rep that my condo association doesn't allow window A/C units but I would accept the $75 dollars return. That was in September. I still have not received the service fee. I called twice after long waits, one representative said, "Oh sorry, I will resubmit the form."

I am very disappointed in the recent service/dealing with AHS. My family and I arrived home on a Saturday to a home that had no heat. Keep in mind we live in Chicago and this was after Thanksgiving weekend. I called them right away and they submitted a claim. I had to call the contractor to set up an appointment. The contractor was supposed to be 24/7. I called numerous times and left messages (they finally returned my call on Monday). We kept trying until late into the night, no success. We called them the following morning (Sunday) still no answer. I called AHS back and explained our situation again. They said they will push it to their dispatchers and we should get a call back in 2-4 hrs, 5 hrs later I called them back. They then told me they will give me authority to contact my own contractor and get the work completed. By this time we now had close to 10inches of snow and it was 22 degrees outside.

Our garage door opener stopped working. Called AHS but no customer service representative was available without a long wait time. The recording suggested using the website instead. I followed instructions and was sent an email telling me a service technician would contact me. Two days later I got a call from a technician who could meet me that afternoon. I took off work to meet him at my house. He promptly informed me that my torsion spring broke and needed to be replaced. He said he would have to get permission from AHS to use new parts which he had on his truck.

My most recent claim was for my kitchen faucet and my bathtub faucet, and American Home Shield had both of them replaced. The techs were very quick. I submitted the claim on Friday afternoon and they were there Saturday morning. AHS has done a good job and I've been pleased with everything they've done.

I've had had American Home Shield for a couple of things this year. One was with the replacement of the in-sink garbage disposal. I called them and within about 24 hours, I got a call from the local vendor who set up a time to come. They had been here several times for problems related to it but now, it was doing even worse. It was leaking. The guy came in and ordinarily, he has to call for approvals but it was leaking, it was old, and it was time to replace it. He called his supervisor and put stuff in his in-truck computer. He said if he had one in the truck and if he had approval, he would be putting in the new one that day. He did. It went in very quickly. It's not a complicated device. And he was out of here in 10 or 15 minutes and I had a good working garbage disposal.

The contractors that American Home Shield have sent out in the past were okay. I submitted a claim online 4 days ago about my toilet that is not sitting right on the floor and that needed to be fixed. However, I didn’t receive any calls in connection to that claim until now.

I had a leak that I needed to be found and it was easy to submit that claim to American Home Shield. I did it online and the website was easy and seamless to navigate through. It was a good experience. I was advised that within 24 hours, I’d be contacted by Bubba’s Plumbing and I was. The contractor was also friendly, helpful and timely. When he came in, he introduced himself and asked me where I thought the problem was. I showed him where I was hearing the running and he checked it out. Then he told me what they thought it was.

American Home Shield sent someone out to look at our refrigerator. Then they said they were gonna try putting a part in, and let it snow, in a few days. So they did and one of the boxes wouldn’t get to the coldest. So we called back, and they said, “Alright, we’ll come back out. We have to schedule it. We’ll call you back,” and they didn’t. So I called AHS and said, “They’re not coming out. They’re supposed to come out. We’re without a freezer in the refrigerator.”

My sump pump in my basement was leaking water so I needed to get it fixed pretty soon. I put in the claim to American Home Shield at 10 o’clock one night. I doubted that anybody would be answering too much so I did it online and they were there the next afternoon. I had one other claim which I did online as well and it worked out easily. The contractors communicated well, they were on time and solved all the problems I’ve had. Also, the quality of work was great. I’ve had American Home Shield for just a couple of months now and I would recommend them.

The air conditioning was running but it wasn’t cooling and after I submitted the claim to American Home Shield’s website, the contractor came out within 24 hours. He fixed it but he had to come back a week later for the same problem. I had to pay again but it was not his fault. There were some kind of defects on the part that he put on which was an unusual situation. To fix it, he replaced the entire part.

Our water heater was not working and I called the American Home Shield number. I explained to the rep what the problem was and he said okay. He said he would get A-1 Plumbing, submit a claim to them, and that they are the ones that would come out and we were to wait for a call from them and they would set up an appointment at that point. A-1 came out and looked at the water heater. They determined that we needed a new water heater and the man said he would call Home Shield and get the okay and let them know what was going on. He said he would have to go get it and come back in a later day, either the following morning or later that evening if he was able to and he would give us a call. That was what he did. He came out and installed it. He was professional and was a very nice man. We have hot water now. We’re very pleased with the way Home Shield handled our problem.

The icemaker quit working and when I made a claim to American Home Shield, I didn’t have any problems. I did it online and it was my first time to use it. The contractor came out in a timely fashion. He fixed everything and it went smoothly.

I called American Home Shield to submit a claim for my air conditioning unit that was not working properly. And my experience with the contractor has been fairly positive. He was very professional, timely, and when we came across scheduling challenges, they’ve been willing to work with me. Sometimes the repairs take longer than expected because it has to go through American Home Shield's internal approvals, and whereas, the professional who comes would say, “Okay. This stuff here needs to be replaced, but I can't replace it because I need approval or we need to suck every ounce of energy out of this before I can replace it.” And in the process, it ends up costing me more.

American Home Shield is on top of things and they do what they say they're gonna do. We’ve been with them for quite a while and I would never go to another company because I know what I got with American Home Shield. I have a friend whose hot water heater ran out and it cost over 1,200 bucks. I told her that if she would've had American Home Shield, she would've paid $75. She asked for their number so she could sign up. I gave her AHS' number.

I’m very dissatisfied with AHS and I was getting to the point of canceling. I filed a claim and received an email from them. They were very good about giving out the first email once I did the claim to set it up. I saw the number and the name of the company. I got to text them right away, then they wanted me to call in 24 hours. A woman called the next day and she scheduled the appointment the following day. She said it would be from 7:00 to 9:00 AM. I’m in California and it was 4:00 to 6:00 here. I woke up and I was ready for the phone call, but they didn’t call. I waited for 9:00 and I called the company a few times, but there was no answer. They should be awake or open because it was their hours. The message said that I must leave the whole dispatch number or they won’t be able to help me.

The oven wouldn’t hold the temperature and American Home Shield sent somebody here to see what was wrong. The contractor said that he needed to replace some parts but the parts were gonna be really expensive. American Home Shield decided to replace the entire appliance. They had the Whirpool gas range delivered and Star Services came out and installed it. The two guys did a good job. One of the guys was very nice but the other one had a bit of an attitude. This is my home and he told me that I needed to be quiet and let him do his job. I reminded him that he was in my home. Nonetheless, they did the job they were sent to do, so that’s all I wanted.

My gas heat unit wasn’t heating and when I submitted a claim to American Home Shield, it was simple doing it online. I've been with them for a year and I haven’t had any problems with them. I've used them three times this year and my experience with their reps was a good deal. The contractor came right out, but the one AHS sent out for the heat and air got busy as it got cold that day. It was the first real cold snap and it was three days before they could put me on schedule. I was expecting that it might have been within a day. I didn’t like it, but I have seen that their contractor has been overwhelmed with a bunch of repairs. Other than that, the quality of every repair has been good and I haven’t had any problems that they had to come back.

I've had American Home Shield for many, many years. I've had air conditioners replaced and ovens fixed. I had a GE oven that kept messing up, but at the time, we found out the technician was not really qualified to be working on that. He replaced the motherboard about three times and still didn't fix the problem. It was around the holiday and my wife is a baker, and it was aggravating not being able to use our oven. I had a friend that owned an appliance store and he stopped by one day. I said, "This guy keep fixing this, and it's not fixed." He said, "Let me look at it," and he looked at it and he said, "Oh, this is a $9 part. Something's wrong with your probe. I'll bring you one from my shop." He did and put it in and fixed it. I called the contractor about it and told him not to come back here. I called AHS too and told somebody that the man was incompetent and they need to really get somebody else.

I've had American Home Shield for many years and my husband files our claims with them online. Then, a contractor would call us, make an appointment, come out and fix it, we give them $100, and it's done. We called back for a broken refrigerator and AHS gave us $1,100 in replacement fee. That was great but it didn't cover even half of the new fridge since we spent almost $2,800.

My most recent claim with American Home Shield was for my home air conditioning and submitting the claim online was easy for me. Someone called me the next day and the the contractor who came out was really friendly. He took pictures of what we have, what's going there with it and just a warning of if I have any problems, what the issues might be and what to do when it happens again 'cause I had no clue what to do. He basically showed me and he fixed the issue in one visit. The AC is now working perfect. Go get the American Home Shield's service 'cause it's really good.

We had a problem with the pump casing on our pool. My husband submitted a claim over the phone with AHS and he said that the person who came out to do the job was very congenial, quick, and good. He also said that the tech did the work properly. Everything has been working well since the repair.

American Home Shield is great. I've been with them for a long time and I recommend a lot of friends to them too. I always submit claims over the phone and it's very simple. Everything is great except for having to wait on the line for a long time. I had a claim for my stove and the contractor took about a month to get it fixed. They had to order and replace a part and then find that it's still not working. They replaced another part and then they found the problem. For 2 weeks that I didn't have a stove, I had to borrow and use one of those little ones used for camping from my sister. But after they fixed it, everything went back to normal and it's okay now.

I have submitted a claim for a couple of appliances such as my microwave to American Home Shield. The first claim was assigned to one contractor who then changed it to another contractor. The second contractor's tech came, inspected all the appliances and said he would order the parts and come back. However, he didn't show up and the contractor wouldn't answer any phone calls.

When we had a plumbing issues, we had to get three companies to get things right since AHS is not involved with the plumber that we like. But recently, one of the blades on our HVAC's fan had broken of. It was making a really loud noise and we weren't getting any service from it. American Home Shield's claims rep was good. She said that a different company would come out for this claim since they send whoever is available when I needed certain services. It took a day for Modern Mechanical, the contractor, to come out. We have been working with this contractor for a few years now and we've liked our interaction with them so far. The guy who came did the repair work and replaced the blade. Modern Mechanical HVAC and American Home Shield works good together.

The first plumber American Home Shield sent me was atrocious. They sent somebody who doesn’t know anything about plumbing. He said that we needed to gut our bathroom, get behind the wall, break some pipes and raise them. I requested for a second opinion and American Home Shield sent Re-Plumb Plumbing. The plumber who came out identified the problem. I had also called eight different plumbers and explained to them the problem over the phone. All eight recommended a solution which Re-Plumb Plumbing recommended as well, unlike the first one who wanted to basically gut the bathroom.

The man that American Home Shield sent for a recall for an air conditioning was very nice. He was very thorough. He showed and told me details. Submitting my claim over the phone was easy. Teresa and Jennifer, the reps who helped me, provided above-all-expectation customer service to get the work done for me.

I had a ceiling fan that was not working at all. The light would come on, but the fan wouldn’t go around. So I filed a claim online and the response came right away. Then it took American Home Shield a couple of days to send someone out. The person from JT’s Electrical Services was excellent. He respected that I had a daycare and it was good dealing with him. It turned out that the motor was out so we had to replace the fan. All in all, the home warranty is an excellent thing. My husband is not handy and I'm glad I got it.

During the afternoon, it would get hot and I would usually keep the AC's thermostat at 75. However, it would go up to 78 and wouldn't come down until late in the evening. I called AHS because it kept doing that. I submitted the claim online and heard back from them the same day. Air 72 came the next day. Their tech came in and looked at the unit outside. When he went up in the attic, he discovered that the condensing coil had little cracks in it and that I needed Freon. The AC had been running fine until it got cold and I had to turn on the heat.

When we made the contract with American Home Shield for this year, they gave us an option that if we paid in full for the year, the first service fee of $75 would be waived. However, for the last many months, I have been getting an email that I owe them and each time I've called the office, they’ve given me confirmation number after confirmation number saying that they all have that taken care of it. The only problem with AHS is that it takes over 30 minutes to wait online to get an operator. Nonetheless, the reps I speak with are very good. The contractors that we've ever had out here have been wonderful except for one, and the quality of the repairs has been very good. We've had AHS for about eight years now and they’ve been good. I'd recommend them.

We had a little fire in the laundry room and because of the power outage something happened to the dryer. It was not coming on, no matter what we tried. We submitted a claim with American Home Shield online and that process was easy. The contractor that came out was good, but he couldn't answer my question. He thought I would have the dryer back, then he said he did not know. But I quite understand because he said the computer was not working. Nonetheless, the experience went through smoothly. The dryer was replaced and everything was very good.

Since we've had American Home Shield, I've had some issues with my pool heater and pool starter and they kept sending over an electrician. I contacted AHS about that and kept telling them to please try to find a pool person because the guys they sent out messed up even my plumbing, if they call themselves fixing it. And they redid some of my plumbing which totally messed up my entire pool system so I paid out of pocket $1,00 to a pool contractor to come and repair the work. My renewal for my plan comes up in December and I will not be renewing the additional dollars that I pay them for my pool.

In May 2018 I called for regular maintenance on my two AC units. I was told that I needed two new units, and mine were 15 years old. They said that there a huge leak and all the coolant was gone. The unit was so old, and so much would need to be replaced. He said it would cost as much to repair as replace. I called AHS and requested assistance with our AC units. We live in Phoenix, Arizona and the summers here are super hot! The AC unit would not cool. They sent a technician out from some 3rd rate company who said it needed a new compressor. I asked for a 2nd opinion, as this did not agree with my usual maintenance contractor. They sent a second person out, who said they would not replace, and that he agreed with the first one they sent.

American Home Shield advertises on the premise that you protect yourself from unknown costs of home repairs. I have been a customer for approximately 15 years and that used to be true, however, I had 2 claims this year and I was still hit with unknown costs even though I have the warranty. I put a claim in for my central air unit in May 2018 and it is still not resolved. Initially, the company they sent said I needed freon which isn't covered so I had to pay $200 in addition to the $100 service. My unit still didn't work after a couple weeks and the company was called back for a recall. This time they said that it couldn't be fixed and needed to be replaced which in my opinion was the case the first time they came out.

I've been trying to schedule a repair for my Jenn-Air range. On hold over an hour and then the line went dead... Twice! Used automated systems and was scheduled with Amtech services. BBB grade F. Cancelled request but charges of 100.00 were processed immediately. Called again... This time only on hold 37 min 34 seconds before the line went dead. Tried automated systems again... Another Amtech appointment attempted, which I canceled. Someone needs to be answering phones and reputable contractors need to be provided for service calls. Still no oven. Will try to call again when I have a day to kill on the phone! About to cancel this contract and ask forgiveness from the dozens of people I have sold on this company in my 20 years as a Realtor.

Very poor experience during the one year I had with them, from start to finish. Even trying to cancel the insurance has been very difficult.E very time I try to call them, there has been a very long wait on the phone, up to one hour, the latest of which was today. After a one hour wait, I was told to call another number. That other number response: "please call again later because there is a problem with the system." All my communication with them was very time consuming. As far as repairs, I had the worst experience with the company that they send to fix the dishwasher.

I hope this review gets a response from AHS. I started with a positive experience with a refrigerator repair. Then my faucets were leaking. Called them multiple times, I don't know who is trying to make money (contractor or AHS) but this whole experience is VERY FRUSTRATING. I'm in Engineering Customer Service and this is not so right. All they are trying to do is band-aiding without fixing it (sometimes it stops leaking for a few minutes and then drips again). I don't understand the logic of sending some many times to band-aid to save money but ending up spending more man-hours to fix something so trivial, I have spend about 6-8 hours so far (call wait times, talking to folks, waiting at home for the scheduled visit). 2 visits so far, not completely fixed! Now they have scheduled someone to come again and I think they will try to band-aid again.

I filed a claim with American Home Shield for my refrigerator. I had to do it online as you can't get through the phone with AHS. Also, I had an awful experience with the people they sent out. The first contractor showed up and said the refrigerator was not repairable. American Home Shield then scheduled a second vendor to come out and look at the unit. That vendor came out and I never heard from them again. It was very disruptive to not have the claim taken care of but American Home Shield authorized me to buy a little refrigerator. That was nice and AHS definitely resolved the issue, but it took a month. I've had American Home Shield on my home for 16 years now and the only reason I'm still working with them is Stephanie, my rep. She takes care of me and my business and she's has been excellent thus far.

It's winter and my furnace just went out. I requested service online and I got a call from some dispatcher who barely spoke English telling me that they could come fix it in two days. I tried calling American Home Shield and the automated answering service told me that they were experiencing "higher than normal call volumes" and offered to give me a callback when they were ready. I accepted and got a callback. I've been on hold for 1 hr and 30 min since that callback.

I filed a claim to American Home Shield for a pilot light on my hot water heater. I did it online and the process was very easy. That was the second time I made a request from them. Usually, they would respond in a day or so. If I submit the claim before the end of the day, I'd get a response from AHS. And then, I'd get a response from whomever they assigned the claim to. My interactions with their contractors were good. They have been very knowledgeable and very easy to work with. I've only been with American Home Shield for a year or two, but so far, the experience has been positive.

My ac started leaking and it wasn’t working at all. I submitted a claim with AHS over the phone, and the contractors were nice enough, but could not figure out what the problem was, and claimed that they needed increased access to be able to fix the problem. We needed to have a separate contractor come in and punch holes in our wall, but then it would have to have been repaired, for them to be able to figure out what was going on. We called for a second opinion. The next contractor who came out diagnosed the problem without difficulty, and ultimately, was able to be fixed without making any holes in the wall.

I had issues with my garage door as it wouldn’t stay shut and I had to manually close it. My claim for it was submitted online and the American Home Shield website is user-friendly. They got Precision Garage to come out and the technician was very helpful. I had to call them back because the door wouldn’t open last night. He came and did something else today, and the door is working fine now. I’ve only had two claims since I’ve had American Home Shield and both times went really smoothly. I’ve actually recommended their warranty service to my parents and also to a friend.

Our experience with American Home Shield has been good but we had the issue with the company that they had that came out. It looked like the company was just using AHS to get the $100 then run, because the company gave me a terrible quote which was about $2,200 and $1, 800 was not covered by AHS. Then we got another company who gave us a fair quote and we went with them. But then, there was $100 in there that they said they were gonna take care of, and it has been floating around on the account. Also, the chiller that they put in wasn't as good as I wanted it to be. The house takes a little while to cool down, where before, it worked better with the older one.

I've had a couple of claims with American Home Shield and they’ve all worked out great. One time, I had a problem with the garbage disposal not working. It was making the water kinda backed up a little bit and it was going out slowly in that sink. That was a bother to me when I'm trying to do dishes and I was worried about running the dishwasher even because of that because I didn’t know what was maybe stopped up in there or whatever. I also had a claim when my bathroom sink was clogged. I called AHS and they immediately got my information and called back. It was automated and they called back right away with the name of the contractor and a phone number. They took care of the problem on the same day.

The Sunday before Thanksgiving, my refrigerator stopped working for third time, for the exact same problem. I've talked to the repairman twice already. You could hear the compressor running all the way but it was not getting cold. So, Monday morning I put in a request with American Home Shield. You have to put it in online since they don’t even tell you their phone number. You can go on the website and try to find their phone number. I've been with AHS for three years, and it takes 24 hours to get a call back, which has been the way they’ve done it forever.

I had an issue with the furnace and when the first cold came, I didn't have any heat. After four days of no heat, American Home Shield sent out Comfort First Heating & Cooling. It was a control panel and they fixed it. A week later, the thing went out again and they sent another guy and they didn't charge me for it. He found another electronic part that was bad so, he replaced it. Three days later, it went out again. The third guy came and said there was a different electronic part that went bad. Since then, it has been three weeks and it has been working great.

I have to take my washing machine apart to clean up the trap. I filed a claim to American Home Shield, did it online and a person called and made an appointment promptly. The contractor came by the very next day, cleaned it out and was gone within 30 minutes. Also, I had a refrigerator issue and AHS replaced almost every part on it. It was still was not working correctly so they replaced it. In order to get the same company out each time, I had to call AHS. Unfortunately, that process takes forever. The shortest time I'm sitting on the phone was an hour waiting to get the same contractor out because they already knew what parts they replaced and I didn't have to have a new person come out and have a new idea each time.

When our heater was out, I submitted a claim to American Home Shield online. Navigating through their website is great. I use it every time we have a claim. My husband spoke highly of the contractor that came. Everything has been working great since the repair. I'm very satisfied with my experience with American Home Shield. We’ve been with them for years, and we recommend them to everybody. Having a warranty is wonderful and I wouldn't go without it.

Our old microwave stopped and was not working at all so I called American Home Shield. We had to pick several different ones that were included in the package to replace it. It was probably about a week before anybody actually showed up. But we were busy choosing the correct microwave and so forth. So, I was not disappointed.

I recently filed a claim for my heater. I sent the request online and they had somebody come out very quickly so their response time was good. The initial repair person was excellent, very professional and very ingenuous. He referred me to a salesperson from their company and that's the person that I had a problem with. The heater hasn’t been repaired yet. I don’t feel like the company they sent was trustworthy. I spoke with somebody from AHS. They said that they were gonna call me back with some information about like a cash claim with them but I never heard back. AHS is generally pretty responsive but use caution.

The first time the contractor for my ac called, they said it was a heat reverse pump, so they would have to order that, and AHS approved it. Then I had to pay $550 in Freon because they had to replace that reverse valve. The heating worked for one day, and then the next day when it was kicking on, it was blowing cold air. I had the house set at 73 and the house was 66. So I called them up and the contractor came yesterday. It was from two to six and the guy called me up at around 4 o'clock, stating that he was gonna be late. I was thinking he was gonna be late around 7 o'clock or 8 o'clock. But he didn’t call me until 10:57 at night saying that he wouldn't be able to make it. He was gonna make it a recall.

I've been with American Home Shield for eight years now and they're easy to deal with. They give me peace of mind. When our upstairs heat pump was not working, I had no air so I put a claim in online. That was easy and American Home Shield sent United Temp out. The contractor was in the house for two and a half hours. He was troubleshooting it and telling me what was going on, what the issue was then what the options were to fix it. It was just replacing the thermostat, programming it and making it functional. He also helped me program it. It was a wireless thermostat and he explained how to use it. Everything has been good since then.

When my circuit breaker kept resetting, I filed that claim online and the website was very easy to use. A contractor came out in four days and he made some fixes. But that didn't actually fix the problem and he never really diagnosed the problem. That was why I requested a second opinion. The bulbs and all the light fixtures I had went into one circuit breaker and the second tech discovered that there was too many on that circuit. I had some high powered light bulbs and the wattage was too high. Now, it's fine.

We set up three claims with AHS and their process was very good. The reps we talked to were also very nice. So far, we had two technicians from Sears who came to work on the icemaker of the refrigerator. The first one who came out figured out what the problem was, but didn’t have the part. And when the part was shipped to us, we called him and another guy came and installed it. He did a wonderful job and he was very personable and very professional. The other claim we had was for the garage door and the guy who came out was wonderful also. He fixed it immediately and off he went. Right now, we’re still waiting on the electrician to work on our third claim. Whenever our time is up after the first year of our warranty, I'm planning on renewing it. I like the experience of it and I’d recommend it.

We submit claims online. When we try to do it over the phone, it takes too long and we have to hold on the phone for 45 minutes to an hour then they'll say their computers are down. American Home Shield's contractor, Rick's Appliance, came out, fixed the appliance issue and took care of the problem. Overall, AHS' contractors have been so good. They let us know the situation and their recommendation.

Our sink leaked and my husband filed a claim for it online with American Home Shield. The contractor AHS sent was very courteous and he did what he had to do. He fixed the problem in a day, thanked us and left. It's been great and there are no more leaks. We love American Home Shield.

I filed a claim to American Home Shield over the phone for the refrigerator and it was easy to submit the claim. But it has been very hard to get any action from them. To get someone out to look at it was good, but it was just the replacement part that was not good. We paid the man to come out and it was a $100 fee. That was in early September and I still don't have a refrigerator. I tried to call and tried to get through on their lines. They're open from 7:00 to 7:00, but trying to get through their lines is like you're on the phone for an hour or more and I couldn't just stay on the phone that long.

I had put in a follow up claim with American Home Shield where the techs had to fix the rough opening of the job they did. It was part of an existing plumbing claim that they were closing out. They came to the conclusion that I had a heat problem because of a failed zone control board and a zone valve. They sent a plumber who then replaced those parts and left. The job got done on time. Andrew, the contractor who came for that issue, was a good guy. He was professional and diligent. He had to come back a few times because he thought it was one thing and it wasn’t, but that’s normal in my eyes.

I was out of town for three weeks and when I came home, I found my kitchen faucet and the faucet in the master bathroom upstairs dripping, and I had a $200 water bill. American Home Shield's plumbing contractor then came out but he didn't have what he needed to completely fix the faucets so he came back the next day to do it and he was able to fix them. The guy was awesome. Now, I just have the stove to get fixed. We have an intermittent problem with it where the elements sometimes work and sometimes don't. When the appliance guy came in, it was being used for baking so there was nothing he could do and he had supposedly told AHS that it wasn't fixed. I'm not gonna pay another $80 to have them come out again to fix it.

The pilot light on my downstairs heating unit wasn't staying lit. I got online, put in my problem and immediately got a response. American Home Shield assigned a company to do the work, which came out the next day. It was super easy and I was very pleased. Also, the contractors were very professional in terms of that morning they had some trouble with their work van breaking down. They had someone call and let me know that they'd be on a personal van and that they would be a few minutes late. I appreciated that. They got the problem fixed quickly and it was all good. They were very personable and courteous. The heat is working fine now, so I'm happy.

I had a problem with my Samsung Twin Cooling Refrigerator which was not working on its relay. Normally, I logged into the website of American Home Shield to submit a claim there and their website was pretty good. AHS sent out the contractor, Top Notch Appliance & Repair. The tech that came out was good and professional. He looked at the ref, then he replaced the bad part. The ref has been working okay since the repair.

Our dishwasher hadn't worked and it was easy and simple to process a claim with AHS. They responded very quickly and sent a contractor a day after the claim submission. The technician was very pleasant, went back and had to order parts. Afterwards they came out and installed. The parts took three weeks to get in from the supplier, but other than that, it was good. Everything was happily ever after

I submitted a claim online to AHS for the garage door and the process was very easy. The contractor gave me a call first thing Monday morning and responded within an hour and a half after the phone call. Since the repair, the garage door has been working great.

When I have a claim, I call up American Home Shield and tell them I got a problem then they assign somebody to do it. The time frame on getting contractors out is good compared to if I had to call up someone else. I had an appliance issue and Quick Fix Appliance Services came out. They’re very good and we had an excellent interaction. They didn’t jerk around and were professional and well-versed in what they were doing. They got to solve the problems, took care of it, and was on their way. I got my washer working again and we’re now able to do what we need to do. Having the warranty is very good and worth every penny I’m paying for it. So, go buy American Home Shield's warranty in a heartbeat.

My water heater was leaking and I called American Home Shield. They sent Jim Ross Plumbing, Inc. out. The tech looked at it in that morning and the water heater was inoperative, so it was replaced in that evening. The second time that I used AHS, my dishwasher went out and it was replaced. I’ve been quite pleased with their service being a homeowner ‘cause my homeowner's insurance doesn’t cover the appliances and etcetera. So, it just gives me an extra feel of security if these things break down. I’m retired and AHS could be quite comforting. I was surprised at how efficient and how quickly that it was taken care of.

Last Wednesday 11/21 I had a sewage backup which caused waste to back up into my basement. I immediately called AHS in hopes of getting someone out as soon as possible, to which the customer service representative over the phone told me that she would expedite the request and someone would call me within 1-2 hours. 72 hours later, I finally got a call from a technician. I told the technician what the issue appeared to be and they advised me to call AHS back to see if they needed to send someone else out as well, as he was not sure he would be able to fix the problem entirely.

Called on a Tue for plumbing problem, a contractor called 2 days later to say he can't come till following Tue. Not contract compliant as the contract requires 48 hour response. Called again on Thur, & was told a different contractor will come out by Sat. It's Sunday, not a call whatsoever. Calling AHS for the 3rd time, a woman claims to be Rashel in TN asked for my phone # 3x, doesn't seem to understand English well. When I told her I can't understand her she hung up the phone on me. On 4th call asking for a supervisor, on hold for 28 min. now. This company hires substandard call takers & that's often half of the service down the drain. If they can't provide decent call taking service, how can they provide anything else? I do not recommend this company because you are left with no help for days in emergencies.

I have had AHS for over a year and we have had over a dozen claim requests and so far, only 1 repair has been completed out of those claim requests. We purchased AHS shortly after we bought our first home. I don't recall having to call in for a claim for the first 4 months (Sept-Dec 2017), maybe 1 if that. However, from Jan-Aug 2018, we contacted AHS at least 8-10 times regarding our geothermal AC unit. AHS sent out technicians (plumbers and AC repairers) all 8-10 times who said 1 of 2 things "I don't know what this is" or "this is (ac/plumbing) work and not (ac/plumbing) work." The AC people telling me it's plumbing, the plumbing people telling me it's AC.

I had a swamp cooler issue and submitted that claim to American Home Shield online. Their online site was user-friendly. I was able to navigate and get what I wanted. The contractor that they sent was good. He kept me abreast to what they were doing. He was able to get the problem pinpointed right then because I just described over the phone what it was, and he knew exactly what I was talking about because they called me to schedule an appointment to come out. The first time he came out, there was an issue with that same appliance and same problem. A couple of weeks later, he had to come back. He came back and was able to take care of the problem the second time. The swamp cooler is working very well since then. I've been with American Home Shield for several years, so that shows that I am happy with them. I would recommend them and tell my friends to use them.

Our heater wasn’t heating and my wife submitted a claim for it with American Home Shield and in one day, they were able to send a contractor. They took a look at the heaters and the equipment around it. They ran it to make sure it was running right and then they noticed what the issue was and they fixed it. Having a warranty is very valuable. It is only $75 to come out and fix something. AHS is worth it.

Our air conditioner was making a rattling noise once we turned it on. This affected us because I had to overwork my other unit until I got it repaired. We called American Home Shield and my wife described what was going on, and she told them we wanted to get somebody to come out and look. The person from AHS told me that somebody would be contacting me 30 minutes before they got to my location. The contractor called and came out here, and he said I had a fan blade broken. He came out, measured it and put it in a work order with the company to get the fan blade replaced. The fan blade came in, but they found out that it was the wrong size. I had to reschedule another appointment to get another fan blade. The fan blade finally came in and they tried to put it on, but then they forgot to order the part to mount the fan blade. I had to wait another week or so for them to order the part.

All went very smoothly and happened in a very timely fashion when I submitted a claim with American Home Shield for my high-end efficiency washing machine that wasn't filling very much. The claims reps did a good job and were very professional. We just moved in the house so AHS told us how to set the controls so that the washing machine would work efficiently andwe operated it the way people told us to. The guys said that it just uses way less water and power. My wife had to go back to push deep fill, and then it would fill tiny bit. She would then wait, go back, and do that for five or six times with each load to get about six rate inches of water in the machine. The guy said that that was how the machine was intended to work. You can put about fivefold amount clothes in it as you can on a regular machine but it didn't get the clothes clean, so we got rid of it. They should've paid for the brand new machine and have it wash 20% of load that my Maytag washes.

The toilet wasn’t working and usually, when I submit claims to American Home Shield, I do it online. I don’t mind using the website and it’s easy enough to use but I’m also trying to use the 800 number and talk to them. Interacting with the technicians have been excellent. They were knowledgeable, professional, friendly and on time.

We’ve been generally satisfied with American Home Shield. We had one issue not with American Home Shield itself but rather with an HVAC contractor that they sent out. It was a bit of a headache but it was eventually resolved by finding a better HVAC contractor. We used them for the job that time and one other job since then. With that one exception, we’ve been very pleased. All the contractors have done great work and been on time. American Home Shield had also responded to our request and been on time. The nice thing is they have a 24-hour call center so we usually call and try to speak to a human when filing claims.

My fridge compressor was dying down and a technician came out through AHS and replaced the compressor. And then, in the process, the water supply broke, so they had to come a second time to fix the drinking water on the fridge. I scheduled the repair online and AHS was pretty fast. Also the tech they sent was very knowledgeable, so I definitely appreciated his work. They had to come twice, but since that I had no issues. I was generally happy with the program. AHS worked for me.

There was a TX valve stuck in the open so my AC system was always going full bore. It was freezing up because it couldn’t limit when the weather was not super cold so the technician was able to figure out what it was and get the part replaced. When I submit a claim to American Home Shield, I use their webpage correctly and it's fairly easy. They sent me an email after I submitted it. But I can log in to the webpage with my user ID and password. There was a link to put in for service then I go in, then they send me an email saying that it’s been submitted for them to find a contractor to send out to me in 24 hours.

Pipe Dream Plumbing of Lynchburg came out for our claim with AHS when we had a break in a pipe in the bathroom. They have the best plumber I've ever worked with in 40 years. He was very professional, courteous and did a top-notch job. Everything was done quickly within 24 hours. Overall, it was an excellent experience.

I had a claim with American Home Shield for my HVAC system and I also had the garbage disposal unit done. I submitted the claim for my HVAC system over the phone and the reps that I spoke with were helpful. The claim process was quick to get started and the contractor, Air 72, was awesome. They have been to my house and I've worked with them since I've had multiple issues with my HVAC system over the years. They're very polite people and they come on time. They deliver service excellence and get the job done.

My refrigerator went out and American Home Shield’s site was user-friendly but the staff could be trained properly. When I placed the work order online, it gave me the confirmation someone will come out. Sears called me and gave me a time but they didn’t show up. When I called AHS, the person that I spoke to wasn’t very nice nor helpful. She told me someone would come out in the next few days and gave me their number to call them. I was trying to explain to her that that was not what the message said on my phone or the email that I received but she didn't wanna hear me. My refrigerator at that time had already been out for several days. I told her my food was gonna go bad because I gotta wait another seven days and she blew me off. So, I had to call back and I got ahold of some other young lady who sent over Mr. Appliance.

Our water heater heated fine but when we were taking a shower, we'd end up cold. We called American Home Shield and within a couple of days, they sent someone out. They tested the heater and determined it was leaking inside the water heater. If they tried to change out the element or something that was broke, it would have stripped and they wouldn’t have been able to put one back in.

I phoned American Home Shield to have some plumbing work done and gave my information. They set up a time for somebody to call me, and they came out. It was efficient. The contractors were professional, but they should put some covering on their feet when they come in the house instead of just walking outside and then coming back in. It wasn't like they made a mess, but we've had other people come out to the house through American Home Shield, and they'd go outside, come back in and put covers on their feet. It was that little extra thing that sets different companies apart. Outside of that, they did everything they were supposed to and the service was fine. Everything was fixed properly.

I’m completely satisfied with my experience with American Home Shield. I was really amazed that we didn’t have to go through a lot of red tape to get things done. It took a little bit longer than we expected, but I can understand that. AHS had Sears contact me and I was not happy with them at all. They couldn’t get to me for 10 days. My refrigerator had completely gone out and I was keeping stuff in coolers to keep it cold. I tried to work with them and when someone was supposed to show up, no one showed up. So, AHS transferred me to Mountain Home Appliance for that refrigerator issue and the second time, for my washing machine.

When the drain in the shower was clogged up, I submitted for my daughter a claim online to American Home Shield. I have two properties and we have AHS on both. I love their claim submission process. It is very user-friendly and we have never had an issue with the response time. The first plumber that came could not clear the drain. He tried but I don't think he had all the stuff he needed to clear it. When he closed out his invoice, AHS assigned another plumber to come out. The first contractor gave me an excuse that had something to do with passing one of the bins. But the second one was very confident, did what he had to do and he wasn't there very long. He had the appropriate equipment and he cleared the drain out without any problem. While I had some reservations with the first one, I would highly recommend the second contractor. I'm very pleased with the product that American Home Shield offers. They're very professional and their followup is great.

My washer was not spinning. I submitted a claim with American Home Shield through their website and it was quick, fairly easy, and painless. They sent the contractor, Suffolk Appliance Parts, out for that appliance issue. The guy that came out was very engaging and polite. He knew what was wrong, talked about the problem, ordered the part that was needed, and came back the following day to install the part. Everything worked fine. But I've had issues with my air handler and certain parts weren’t covered. I was left with a bill that I didn’t know I was gonna have to pay. Their being a little more open as to what is covered and what is not would benefit a lot of people who have an their warranty.

When I submitted a claim with American Home Shield, my interaction with the contractor that they sent out was okay. The only problem I had was with the timeliness. When I was renting a place, the techs couldn't get out for three days. I lived in Florida and it was 100 degrees out, so I ended up getting the unit fixed myself. I had an AHS warranty for the seven years that I lived there and in my experience with them, the main thing was getting the contractors out in a timely manner, especially under certain conditions. In the North, when furnaces break, people aren't gonna wait. I was originally from Chicago and if it was 20 below out, I wasn't gonna wait four or five days to get my furnace fixed. Recently, I sold a property that had an AHS warranty and as part of the selling arrangement, I agreed to pay another year for the AHS warranty for the people that bought the property.

Our heating system was working but it wasn’t heating the whole house and wasn’t working in several of the rooms in our house. I called American Home Shield to file a claim and the live agent I talked to was very good. Then AHS sent out an excellent contractor. He was very thorough to begin with. He spent over an hour in the house and went over the whole ductwork system looking for leaks. He didn’t find any leaks but he found several of the dampers that were open and he closed them. He also went into the main heating unit and he found three wires that were burned out.

I had a leak in my garbage disposal under the sink and a problem with my toilet running. I went online and submitted the request to American Home Shield, and the website worked well for me. American Home Shield contacted the plumber then the plumber contacted me and we set up an appointment. The experience with them was exceptional. We had an early morning appointment and they showed up on time. Then I was impressed with how quickly it took them to replace the seal and the toilet valve and also the disposal. Everything has been doing great since and is running off smoothly. I’d recommend American Home Shield.

The contractor that American Home Shield sent out for the plumbing issue that we filed didn’t come back. Since that time, we have not been able to make ice in our automatic refrigerator. I have to go out in the garage where we have another refrigerator and get ice and bring it in. I'm 85, my husband is 87, and we don’t have time for that. The technician said he fixed it and then it didn’t work. Before he left, I said, “No, this isn’t working.” He said, “You need something else. I'll be back tomorrow and I'll bring that and I'll finish it.” He never came back.

The shower faucet kept dripping in our spare bathroom and when I filed a claim with American Home Shield, it went real smooth. When you first file a claim, it’s a little hard because you don’t know what to do. But once you do it, it’s easy. They said within 24 hours, the contractor was gonna call us. That was later in the afternoon and they did call us the next day. American Home Shield sent Choice Plumbing. We have dealt with them before and they’ve always been good to us. The contractor who came out was pleasant too. We have two dogs and he was really pleasant even with the dogs. He didn’t mind the dogs being there helping out and since then, I haven’t had any problems with the faucet.

I submit claims online for American Home Shield and the website navigation is excellent. I'm satisfied with the contractors they send out. I submitted 2 plumbing claims for 2 properties recently and American Home Shield responds promptly. As soon as I schedule a request online, they are prompt in assigning it to a subcontractor. So, I'm very pleased with that. One claim was in Owensville and that was done by H & K Plumbing. That one has been repaired but it started leaking again. The other claim was for my property at Piedmont Hall and it was taken care of by Anderson A1 Plumbing. Anderson A1 was excellent and I really want them to do my plumbing on both properties.

I submitted a claim with American Home Shield for my heater that was not working. It wasn’t igniting and it had to do with wires that weren’t polarized correctly. They had to clip them. I did the claim over the phone and the process was easy. They got someone out here within 48 hours. The contractor was nice. He worked through the issue with me and talked to me about it. He kept me informed.

AHS had good customer service and the contractors they've sent knew exactly what they were doing. I've also been very satisfied with the work that has been done for me over the years. Once, I had a problem with my gas furnace lighting. I submitted a claim with American Home Shield online since it was Thanksgiving then and I didn't think that anyone was working that day. However, I still received an immediate response - AHS gave me a date they would have a technician come out. By Friday someone called me and scheduled an appointment for Monday. However, I got busy so I called the people who were gonna do the work and told them that I couldn't be there on Monday. Because of that, they rescheduled the appointment for Tuesday. The tech then came on Tuesday and he immediately fixed the furnace.

Go with American Home Shield. Once, I was having problems with my oven and I went online and filed a claim. It was a very easy process. The contractor who then came out was wonderful and knew what he was doing. Since the repair, the oven has been performing well.

My pool's sweep pump quit working and submitting a claim with American Home Shield through the app was easy. When you’re new to navigating through the AHS website you would be searching for everything, but once you get to know it you would be fine. The contractor was Knock Out Pools, a Forth Worth local company, and they were fantastic. Will was the technician that was sent out. I wish that AHS would send me Knock Out Pools and that Will would be sent out any time that I needed pool service.

The washer was shaking. The hard water had destroyed the valve in the top so it started leaking at the valve and had to replace the hot and cold valve into the washing machine. I called in to American Home Shield. I'd rather talk to a real person because then I know what actually happens and so far, I've gotten excellent service on all calls. The tech from JTL Services did a good job. One of the shocks on the bottom of the washing machine was completely destroyed ‘cause all the water that washed down there destroyed the shock. He replaced the four shocks. But my washer still has some of the spin issues and vibrating. It was a $15 spring to replace on the top, so I just went ahead and ordered them myself ‘cause the tech would have charged me another $75 for me to get another $30 in springs. I'm now waiting on those and I'm just gonna fix it myself. The spring is super easy to fix.

Our dishwasher wasn’t working so we contacted American Home Shield and they sent out a technician. It took a couple tries to get the thing fixed, but he figured out what was wrong. It was mostly because the equipment that they had ordered didn’t work very well, but that wasn’t their fault. Still, they took care of everything and they stayed with it until it was done and done well. They were great and everything worked out fine. Also, the plumbing company were prompt, worked on time, did good work, and were easy to work with. Having American Home Shield warranty is worth the money.

The situation is AHS warranty originally hired Stuart appliance repair to fix my washer, dishwasher, and refrigerator. They never came back to fix items. They would not answer calls or respond to any voicemails. AHS reassigned my work order to APPLIANCE RESOURCE & RESCUE LLC. They only looked at washer and ordered parts for it. I got a message stating that it will take 3 to 5 weeks for parts to arrive. I was told dishwasher and refrigerator were not on list sent by AHS warranty. Every time I call AHS warranty, they say dishwasher and refrigerator issue has been escalated and someone will call me but no one calls me back. My refrigerator is getting worse, leaking, and it has gotten louder which is annoying. My freezer is not freezing and food is going bad.

My two refrigerators were broken and I emailed American Home Shield that I was having issues with both of them. The contractor was Magic Appliances and they did everything well. They were nice and understanding. If I need something in the future, I'll definitely ask for them. This appliance claim was good. However, when my washing machine broke down two years ago, I called AHS, and they said they couldn't do anything about it. I am still very upset about that area. I had to throw that machine and purchase a new one. I also had a bad experience with some plumbers that AHS sent out. They were not even thinking about fixing the problem, and they were not friendly or nice people. Overall, the experience with AHS was good. But I'm having problem in getting to talk with them. They are not answering their phone, and I tried corresponding with them by email but that doesn't work either. But everyone that I've dealt with has been good.

Updated on 12/24/2018: I gave a bad review a few weeks ago while I was waiting for our broken washing machine to be fixed. I was very frustrated because when that appliance is broken, there are no alternatives to get around the problem. I was not happy that it took almost 3 weeks to get the problem resolved because no replacement for the broken part could be found. But in the end, the customer relations department made it up to me.

All of my experiences with American Home Shield had been very pleasant. My recent claim was with my swimming pool. I submitted my claim online, and their website is very user-friendly. Everything was clear and laid out properly. The contractor who went here was really friendly and he explained everything. He was very professional, and he did a great job. The issue was resolved on the second visit as he had to come back to order the parts. The issue was resolved in about a week or two. It was rainy so that kind of delayed the time. Nevertheless, I would definitely recommend AHS. It is a great investment.

The American Home Shield contractors that they sent out for the garage door were very prompt. They came when they said they would and they solved the problem. We've had American Home Shield for six years, since we've owned our house. We added it on our house purchase. So far, we've only dealt with a couple of contractors and they’ve been great and their quality of work has been great too. They fix what we needed to get fixed within a week from the time we submitted a claim. We're in a bit older home so having AHS has been valuable for us. It's nice to have some assistance on some of the everyday repairs.

The water heater wasn't working properly and we raised a claim to American Home Shield over the phone. The basic waiting time when I call is 20 minutes but sometimes, I get it immediately, and after that, everything is very easy. American Home Shield gave me a list of service providers in my area and I chose one. They gave me an appointment in a week's time and they came. They asked about the issue and inspected the water heater. They said that the water heater needs to be completely replaced. They got in touch with American Home Shield who approved the request for replacement instantly. The heater was replaced by the service provider in a week's time. The person I dealt with was very friendly and he explained to me very clearly. AHS is good to start with because I enrolled when I bought a home very recently and until now, I have raised three or four complaints with them and everything went fine.

It was very hot and the AC was not cooling and was not cooling down the house. I put in the claim to American Home Shield on a Friday and it took four or five days for Cooling & Heating Specialist to come out. The tech was very professional and he fixed it. The unit is a lot better since. Overall, it was a good experience. Having the warranty is extremely valuable, especially now that we purchased this house. It gets extremely hot where we live and you can’t live without certain appliances.

The garbage disposal was jammed and I filed a claim with American Home Shield on the internet. They responded within 24 hours and sent out #1 R & R Electrical Allstar in two days. The contractor cleared the problem. They cleaned the garbage disposal out and got it started and was on its way. The techs were both excellent and it took them about an hour. The garbage disposal has been fine since.

Our air conditioner had failed, and filing a claim with AHS was very easy. I just submitted the claim, and the next couple of days, the tech came out and fixed it in about 10 minutes. I usually go online to submit my claims with them and their website works. The contractors that have been sent out have been top-notch. Their work has been great and I'm completely pleased. I also had a water heater replaced and we were able to work it out so that I can replace it with a tankless water heater, and the contractor did a great job on the installation. It was, “Oh, you're the customer, whatever you want.” It all worked out really well.

The drains were plugged up and I tried to do it myself but I couldn’t. So, I decided to call American Home Shield. I like to talk to people personally and explain. The rep was very professional, prompt and courteous so, it was a very good interaction. They’ve been very good to us. The contractors knew what they were doing so, we’ve been very happy with them. We’ve been with AHS for twenty years and they have met all our needs. I would recommend it.

I've only submitted a claim twice to American Home Shield and I did it on their website. The recent one is for my furnace that wasn't working. The contractor is United Air Temp and they told me that they couldn't come till the next week. I had to wait for a week in freezing temperatures and my son got a cold because there was no way to heat his room even though I bought a bunch of air heaters. When United Air Temp came, they told me they've ordered the part but they don't know when it's gonna come.

I called American Home Shield to submit a claim for our upstairs air conditioning unit and their claims rep was professional. The contractors didn't take long to come out and when they arrived, they described what they were gonna do. They still have to come back though as they have to finish installing the new HVAC unit. I've had a good experience with American Home Shield overall and I would recommend them.

When I had an issue with my refrigerator, I submitted a claim to American Home Shield and the techs came over and fixed it. Their professionalism was great. I was not here at that time, but my husband did not have any problems with them. However, we paid our bill and then the next thing I know, it was not paid. So, I need to find out through billings somehow because I thought we were covered. I even sat on the line for over an hour waiting to speak to somebody in customer service. They need to do something about their customer service. Their repair end, once it gets here, is okay. It just takes too long. Still, the refrigerator has been working fine after the repair.

I had someone come out to do some work on my refrigerator through American Home Shield. AHS let me know who's gonna come out and a gentleman called about a hour later. He told me what he was probably going to do and asked me the brand of the refrigerator. I told him and he made a preliminary order based on what I told him the problem was. A couple of days later, he said he had the parts that was necessary. He called me back and told me he had the parts. He brought them over and fixed the situation in a pretty quick manner. I've been a customer of American Home Shield for a while and I've been pleased with the service.

We've had AHS for not quite a year and now, we have it, we've had nothing but positive experience. We've used them a couple of times. One time, the air conditioning wasn’t working and I went online and submitted a claim to American Home Shield. Then, the contractor called within a day or so and came out at his next available slot. It was done really well. The unit has been excellent since.

There was a problem with our heating and air conditioning unit blower. Submitting claims over the phone could be easier, but I don’t like doing things over the internet for that kind of report. Plus, American Home Shield's system tends to automatically shove you into a set of options which may or may not be appropriate. The actual accessing process has become a little more difficult since they automated everything.

Lake Anna Doors recently came out for a garage door opener. We had called it in to a representative at American Home Shield who sent the gentleman out to repair our garage. He came within a couple of days, and he seemed very knowledgeable and was able to correct the problem fairly quickly. We would recommend them especially for this particular job. There have been some instances with the electrician that we haven't been happy with, but with this particular instance, we were happy.

I normally call in to submit claims with American Home Shield and oftentimes, I’m on hold anywhere from 20 to 40 minutes. The last time I called, I exclaimed, “Wow, I can’t believe somebody answered,” and then they hang up on me. However, I have also spoken with some really good people there, so I've had really great experiences with certain people and then not so much with others. I have a claim still in process for a HVAC situation and a contractor was scheduled but no one showed up. They called an hour and a half after the latest time they were supposed to be there and so hopefully, they would show up. This is the first time something like that happened because our interactions with the technicians who have been out in the past were fine. Nevertheless, I tell friends who ask about American Home Shield that my experiences are a hit or miss.

I called American Home Shield and they arranged to have someone come out. I’ve had three people come out and they’re all very informative and efficient. I’ve learned a little bit about everything that they’re doing so it’s a bonus. The first call was because of a leak around the base of the toilet. The first guy came out and pulled the toilet out and put a new O-ring in. He put several of them in for extra protection, and it worked. He repaired the leak from around, and then he put new caulking in. It was great. However, a couple of days later, I noticed that there was a leak from the tank so I called AHS again. They sent someone else out, and it turned out to be just a loose bolt. When the first guy pulled the toilet out, the bolt from the tank to the rest of the basin got loose and water leaked. He tightened the bolt and everything has worked fine since then. He was very professional and he did the work so quickly.

I love American Home Shield. But I'm pissed that I'm paying $75 right outside of the 60 days, especially when one issue has to do with the other. American Home Shield initially sent All Brands Appliances out when the AC stopped working. My fan was working but the AC itself had stopped working. When the gentleman came out, he replaced the fan motor. The gentleman was a good old boy and he told me that he's the only one in Seminole County. From the time that he was there to the time that he left, it was about an hour. He was probably one of the quickest people who came and went. He even replaced the part, which he had on the truck. It was a Friday and I was so worried I was gonna have to wait over the weekend because it was still hot out. But I didn't have to wait. Today, I was told there were two things that were replaced though. But I only remember one.

The motor went out in the AC unit and I called in a claim for it. Then I talked to a live agent and told them what my problem was. They're always so nice and very helpful. I've used a particular contractor before, and I tried to get that same company. I checked to see if the company was still doing contracts with American Home Shield, and they were. Then they gave me the number for the contractor and I called and let them know I opened up a claim to have some service done. I love American Home Shield. They do a great job, and every contractor that I used always did well. So I'm pleased.

My garage door and thermostat got replaced, and I had a very good experience with American Home Shield on both claims. I submitted my claims over the phone, and it was easy but time-consuming. Their reps were courteous, professional, and they answered all my questions. The contractors that were sent out were also professional, on time and they answered my questions as well. They got in and out, and I really liked that. My dishwasher was repaired recently. The rubber part of the dishwasher that goes around that the water goes through into the dishwasher keeps coming apart. It was replaced, but it keeps falling out. I haven't submitted another claim for that because I'm not gonna pay $75 for somebody else to come back out here.

I called American Home Shield first for a maintenance thing. I wanted to see if it was worthy of a claim, and they said that it was and had somebody come out. The first contractor didn't know what was going on. They knew it was something to do with the gas and the furnace, but they weren't given the specifics on it, so they didn't have the equipment to be able to complete the job. I contacted American Home Shield right after they left and they sent somebody out to come and do it. The next contractor came and was able to get it taken care of.

Before signing up with American Home Shield, I did some research because those things make me nervous. There’s a lot of negative stuff out there when you Google it but my brother and his wife used American Home Shield in Atlanta and his wife loved them. She swore by them so I went ahead and did it. In my experience, it’s easy to submit a claim to American Home Shield. The only catch is that the first contractor they will find for us will be in Northern Virginia. And we’re in Central Virginia. But I guess it’s because of where we are located. It’s very strange but this seems to happen even with GEICO Insurance.

I had an issue with my washing machine, and the technician AHS sent found out that the control switch had fried. It took almost a month to get fixed only because we had to wait on a part to get in and then the hurricane hit and that slowed shipping stuff up. But AHS was great. I'm very happy with them. I had an issue a few years ago where I had a fuse go out. I called them and the contractor came out and fixed it that day. Every time I've had to use AHS. it's been very quick and I'm happy with all my claims. They have been very helpful over the phone.

I’ve got four properties with American Home Shield and everything for the most part is good. However, it is impossible to get anybody to answer a telephone. I’ve never dealt with a company that is that bad. Everything that the representative does is very helpful, but when they’re holding up for an hour, it is ridiculous. Then there are times that it doesn’t work on the computer. They don’t have all the options when you try to cancel something. I have an ice maker that wasn’t working and it started working, and there was no way to cancel the appointment on the website or get anybody. Sometimes, you just have to hang-up. It’s awful. They're awesome once you get somebody on the phone, but there’s no way I could recommend American Home Shield to anybody that I know.

My AC wasn't turning on and I made a claim at American Home Shield. I scheduled a service online, and a contractor from Hospitality Heating and Air-Conditioning came out. It was the second time I've worked with the tech, and he was very professional and nice. AHS is worth it.

Contractors initially came out for my washing machine and for my refrigerator since the icemaker that's not functioning. They had to come out a second time after the parts came in. The parts on my washing machine were replaced and everything's functioning fine with that. But with the icemaker, the contractor said the wrong part was ordered. He left and he ordered a new part. He finally came back and put the new part in but nothing changed. I still have a broken icemaker.

We couldn’t get our ceiling fan to turn on. In the electrical panel on the wall, the wiring on the the rocker switch where you press to turn the lights on or off had disconnected. So, it had nothing to do with the ceiling fan and the tech that AHS sent out just replaced the rocker. He was a very nice and polite gentleman and everything was great. He was done in 10 minutes and out the door. So, everything is working now.

I usually do my claims with American Home Shield online because it's easy. And when I file an order when I need something, someone would call me within an hour, unless I file my claim at night. When I had problems with my air conditioner, the contractors AHS sent came out and recharged it. They did something upstairs once. I was not really excited about having to get an air conditioner at the time. But it was very good and I didn’t have to pay anything. All of my appliances have gone out. They were all 14 years old.

I've had American Home Shield for 6 years and on 11/21 the day before Thanksgiving I called to get someone out for my heating system and the contractor scheduled an appointment for Friday 11/23 from 10:30 am to 11:30 am, and now it's 6 pm, no call from contractor. I made calls to American Home Shield today. Spoke with Jan and Beyoka. Beyoka was rude which she told me that I need to wait 1 hour before she can reschedule another contractor.

We have been customers of AHS since 2016. They have never covered a single home repair for us. Today we finally canceled our policy. We have been without hot water for 6 days. They sent a plumber out a few days ago who was unable to fix or find a problem and was not able to restore our hot water. We were supposed to hear from AHS or the plumber about next steps, no one ever called or came back out. When we called for the second time since Tuesday and asked they send a different plumber they would only agree to do so if we agreed to pay for it? Why should we pay for it? We don’t even know what’s wrong or if it’s covered yet!

I paid AHS $600 plus $195 for the pool cover. One of the pumps on the pool stopped working after 10 months of cover. I phoned up and they said it was $75 to come out and look at the problem. They then phoned and said the pump was not covered. They could of told me this before I paid the call out fee as I explained correctly the problem. They now want me to pay $928 for next years cover. There is not a hope in hell of me renewing as I think the firm is a bunch of con artists

Service tech looked at microwave door. Said the glass was getting ready to fall out because the handle assembly was cracked due to regular usage. The door doesn't open or close properly. AHS said it was cosmetic. Not covered. I need to talk to someone in the dispute department, but no one seems to know how to get me to that department. I would like to get a response asap.

The washing machine was making a loud noise and it wasn't working right. We called American Home Shield and they sent Mr. Appliance out but the repair would cost more than a new washing machine so they replaced it. Some of the service people that I get give me my military discounts and everything else. However, I sometimes want to get a certain service person but they don’t work with American Home Shield which was how I ended up with Mr. Appliance versus Maricopa Appliance.

When our heater would not come on, we made a quick call to American Home Shield to file a claim. The service company called us back and set up an appointment. They were at the appointment on time, it took them 45 minutes to fix the issue, and they were gone. The quality of their work is excellent. We've been with AHS for one year and we just renewed with them.

We had a couple of claims with American Home Shield. The water heater broke and the drains in the bathroom sinks weren’t draining appropriately because the faucets were put in incorrectly. I went online for my claim and the turnaround time was the next day. The contractors, The Lindi Corporation, were great. They were right here in tow. They were fast, efficient, and they gave me all my options. I would highly recommend them. We haven’t had any more issues since the repair.

I submitted my claim online for our garage door opener and it was very easy. I made my request, the contractor and I made contact, they told me when they'd be out and they were out when they said they would be. They diagnosed the situation and ordered the part. When the part came in, they came back out and put it in, and everything was fine. I'd recommend American Home Shield.

My wife called American Home Shield when our ac stopped blowing cold and they did a good job. They sent a contractor within 24 hours. We’ve used the warranty quite a few times. It has come in real handy. But the contractors that we come across in our area are just lazy and not professional. We’re out in the country a little bit, so there’s less options. There was one instance where we told them that the guy was ridiculous. When my oven broke he had my wife help lift the oven into the spot instead of bringing somebody out to help him. She ended up hurting her back doing that. But the ac has been cool enough after the repair. We called them back, because he was supposed to bring out our refrigerator, and we said he couldn't come back out unless he got help. AHS then called a different company.

We had a dryer that had some problems with it. The first contractor AHS sent said the problem was that we didn’t clean the vent, so he said there wasn’t anything he could do about it. My wife called AHS back another contractor came out and replaced four parts. The dryer’s working fine now. The only thing I would tell AHS is to make sure what’s actually covered with their policies. I’ve called about pool motors and found out later that it wasn’t covered under the policy, which I don’t know why. I thought they were.

I submitted a claim online to American Home Shield for my garbage disposal and the problem hasn’t been resolved. The contractor seemed very knowledgeable but when he came out, he said it was an electrical problem and he cannot fix it. So, I have to get another person to do that. I have to submit another claim and it will be another $75. I’m on fixed income so, I’m looking if I can try to do it next month.

When my refrigerator went out, I called American Home Shield and I was very satisfied with them. The contractor who came was nice and professional. He had to order a part so after a day or two, he came back and installed it. Since then, the refrigerator has been working fine.

The heating element in our microwave burned out. It was the unit that was put in by American Home Shield, got it for us about two years ago. It’s a GE and we’ve had a lot of problems with it. In fact, we’ve had three calls on it this year but they were fixed eventually. One time, we had to wait six weeks for a part but it did get fixed. My claim is usually taken care of very quickly within a day or so. We’ve submitted claims both online and over the phone but we tend to do it more on the phone now because one time we submitted it and then we had somebody come out and they couldn’t fix the problem because it wasn’t covered. If we had talked to someone, they would’ve told us and we wouldn’t have to pay $75 for a visit that we couldn’t even use. That was a disappointment and it soured us on online signing up.

We had a fairly new washing machine, but it was starting to bang in the spin cycle, and when the technician AHS sent came out, he was able to diagnose it pretty well. He understood what the problem was and he ordered a suspension kit for it. He came back when the parts came in, put it in, fixed the job and it's been working fine ever since. American Home Shield has been very cooperative. We haven't been with the company that long and it's been the same technician coming out. He's delightful and very pleasant. He gets right to the problem and is very capable. We liked the guy.