American Home Shield Reviews

Repairman was on time, helpful, and guaranteed the work.

Our garbage disposer had one of its blades break off and it wouldn't work. We were expecting company in two days and I was concerned how I would function with the disposer. I made the call to AHS for service. The service agency called and came out the next day. The disposer was replaced with a new one.

I am very pleased with the customer services and immediate follow through with American Home Shield in getting my repairs completed. I have three homes with American Home Shield and have had repairs done at all three. No matter how small or big the job is American Home Shield has handled my situations with great concern. I have now entered my second year with American Home Shield with all of my homes and feel me and my homes are in the Best of Care. Thank you American Home Shield.

Service was given promptly every time. Every call was handled promptly and courteous.

Recently, I had an experience where the ventilation system's blower motor started making a very loud noise; so, I called AHS and they sent a tech who came out checked the problem and determined that the motor and the wheel needed to be replaced. He said he would call AHS and advice them of his determination. A few hours later, AHS called me and told me that the tech had determined the problem was caused because the wheel had dirt and had caused the wheel to malfunction. AHS immediately said the repair was not covered because I had not performed the required maintenance by not cleaning the dirt off the wheel.

Extremely impressed with how quickly AHS responded to (and resolved) this complaint. The AHS Customer Relations Representative contacted me right away and provided a more than fair resolution. I feel much better about how AHS responds to their customers. Well done AHS- I appreciate the fast response!

I had a really bad experience when the A/C unit on my home was replaced. If you look at my file it will show that it was incorrectly installed TWICE, it was not sealed correctly and when it rained I had a mess in the master bedroom; all the dry wall needed to be replaced, what a mess. I don't feel you research the companies well. My recent experience with Ideal appliance repair was also not good - they canceled last min. And did not arrive when they were supposed to be there.

Our old dryer is more than 20 years old, and has held up pretty well over the years. More than one repairman has told us to keep it as long as possible, since they don't make them like this anymore! Recently, I was on my computer, clothes drying in the laundry room nearby. All of a sudden, a big bang sounded, and the dryer stopped working. The clothes were almost dry, but I knew the dryer wouldn't finish. I surmised that a belt had broken.

I was very pleased with American Home Shield. I've had them probably for 15 or more years, maybe even 20 years. So I keep coming back to them so obviously I'm happy with their service. The people they sent out on the list to visit were excellent.

I was really pleased with my service. I turned in my problem and the serviceman was here in less than 10 days. He was very professional. I've been recommending AHS to everyone!

I Rosie had a problem with our air condition so my husband call the American Home Shield to come out and look at it. Well he (Rance) told them about it. Well anyway they (AHS) start working on it and didn't stop till the was finish, a job well done by some wonderful people. Thank a lot. Yes I would tell other about you all. Thank you.

It was very easy to schedule a service. I received a confirmation email within 24 hours of my request. The technician scheduled a service call date and time within 48 hours. I was very satisfied with the service, and they offered the convenience of on site credit or debit card payment.

The AHS gentleman came into our house, went to the basement where the heater was located. He checked the water and its location, as well as, other parts which had grown crystals over the pipes. He told us we needed a new heater. He was able to get the heater, install it and have it running 4 hours after his arrival. He was even by himself, with no help.

It took over two weeks to realize that the toilet in my master bath cannot be fixed and then the amount I was awarded for a replacement was WELL below the actual value of the existing one. The hot water heater was replaced but the fees to install due to "current codes" was excessive. I had no hot water for over FIVE days, and had to yield.

All service has been GREAT and prompt. I am very satisfied.

I have had AHS for 2 years. I had bought a 40+ year old home. Every technician that they have sent to my home has been very professional. They showed up when they said they would and never left a mess. I have unfortunately had 2 appliances that could not be repaired and AHS sent me the replacements that I qualified for and allowed me to either accept to add additional monies to upgrade. All of my dealing with them have been excellent.

I requested service repair several times, and was eventually told that the outside faucet was not covered by AMS. After reviewing my policy, I noticed that it was covered. I spoke with an agent that said it was covered in one section of the policy, but it really wasn't. Which doesn't make any sense to me? The service guy took apart my outside faucet and kept the parts. And now I have to call someone outside of AHS which will cost me substantially.

Prompt service from American Home Shield in response to gas furnace going off during extremely cold temperatures. The repair service also responded quickly in getting my furnace back on.

You'll keep your word on the appointments. Very careful when your repair personnel is in our home.

Water heater went out. Was replaced, but doesn't seem to run / heat water as well as old one did, but I guess happy we at least have hot water.

Service technicians are qualified and provide quality services on a timely basis.

The amount of times I have used the services of AHS are too numerous to mention. Each time I have had the needed items repaired quickly so my family's lives are not overly disrupted. Once, my A/C went out during the worst of the summer heat in Louisiana and my 85 year old mother-in-law was living with us. As an Indiana native, I was concerned she would not tolerate the Louisiana heat for very long and I was relieved when the repairs were made immediately. The AHS warranty provides my family with peace of mind and I recommend it to all.

The response was very quick and follow up was great . The Technician fixed the refrigerator, and in no time had the problem fixed. The other service we needed was our leaking water heater. Again Great service, and a new water heater was installed .

Our garbage disposal had to be replaced just before the Christmas Holidays. American Home Shield did a wonderful job providing a technician to replace the unit. I would not hesitate to recommend AHS to others. In fact, I have already encouraged people to sign-up with the company. Thank you for providing excellent service.

We have been satisfied with the warranty plan for repairs, but yearly the rates have been climbing. The plan has almost become unaffordable. I am not sure if we will renew this next term.

AHS vendor DRAINGO left my water pipes leaking. Came back for a recall to repair the leaks and undermined the support for the water heater expansion tank. They left the support by placing an old paint can underneath the expansion tank to support it. I had to pay another plumber outside of the AHS vendors to repair the plumbing properly.

My filter motor was failing when I contacted AHS. The repair company responded quickly and determined the motor had a bad bearing. Also, 2 of the shutoff valves were leaking. This occurred over the Christmas holidays which lengthened the time required to obtain parts from the warehouse. In the meantime the motor quit working. The weather was getting cold and I was concerned about water freezing in the filter system. The parts finally arrived and the plumbing company got the system working. The temperature dropped to 12 degrees that night. Whew!

Furnace not heating. Repairman replaced control board and that fixed the problem. A very courteous young man. Am well pleased with his work.

The guys from Greenway are terrific!!!!

Sink disposal unit was replaced in a timely fashion and the attitude and demeanor of the gentleman was exemplary.

They did not fix the problem, even when I called the next day and said I had the same problem, and not to send out the person they sent first. I waited all day. No phone call was ever returned and I call the people who installed my furnace and they fix the problem so I had to pay twice for the same issue.

I am extremely impressed with the service provided. I have two homes with contract and had hot water heater and HVAC fan motor issues. I got better service than expected from American Home Shield. I have been a customer for years and will continue to be. The fast service combined with professional assistant on the phone made stressful situation extremely manageable.

We recommend AHS because of several reasons. To begin the customer service in my opinion is professional, always calm and helpful. One can tell that the training reflects a high level of caring from management. It comes from the top down and it shows. Secondly, the vendors they send are also experienced and professional, that is in our area of NW New Jersey. I have found that the service callers are excellent problem solvers and truly go about trying to analyze the problem. I would recommend purchasing the policy if you are a first time home buyer especially the coverage for pre-existing conditions. Even with a home inspection by the time your purchase is closing, there might be new issues that were undetectable. It's nice to know AHS is there to help. I would also recommend considering this coverage for investment property and owner occupied properties after the first year.

I love AHS. When I received an e-mail from them I didn't know that I would be very happy with them. But let me tell you that they are very truthful of what they say and their staff are beautiful. I would recommend them to everybody. The times that I've needed them they are very prompt and they send someone and they get the job done in no time at all. The people that they have sent to fix the job have been very sufficient and know what they are doing. I give them a five star because they are good. You won't be sorry to have them for anything that breaks down in your home. Thank you so very much, American Home Shield.

Recent work on home heating system - Technician was very professional and competent.

I've only used my service once and that was to check my air conditioner as a maintenance service. Service person was very good, polite and knowledgeable. I have a more secure feeling having this policy knowing I have coverage in case of problems with my heat/ac and other appliances. I am happy to have it!

Vendor called immediately and fixed problem with part he carries in his truck at all times. Therefore, my heat restored quickly and cold house rewarmed. Grateful February customer.

I had my oven go out and then I had a valve leak all in a three week time frame. Each time AHS came through even though I felt bad to have had to call two times. I am completely satisfied and so happy to have this service. My girlfriend is the one who told me about the home warranty and I signed up in August. My home is 13 years old and custom built, but I am fearful of a big expense. Having this service make me feel like someone "has my back"!

Contractor was Efficient, Timely and Knowledgeable.

American Home Shield makes maintaining my home affordable! The agents are knowledgeable and courteous, and very helpful. They listen to my needs and don't try to "sell" me something else. The companies they use for repair and service are also very professional, courteous, and get the job done right! I would highly recommend that everyone use American Home Shield to cover their home appliances.

We lost our furnace during the winter. AHS had someone out to our house within just a few hours. He tried a few maintenance items and did a nice job of explaining the different things he was doing. Ultimately, he needed to replace the circuit board for us. He had one with him, so we were warming up again in short order.

Our water heater recently failed (leaking). When looking at the water heater, we identified that the until still had 6 months left on the tank warranty. Working together, it was easy to work with AHS in getting the unit replaced. There was a labor cost to replace the unit, but the heater itself was covered under warranty. This was a win-win for both AHS and us. AHS didn't have the cost of the new unit and due to our AHS contract, we didn't have to pay the labor.

AHS could not locate a plumber available immediately for an emergency so they allowed me to get one on my own and they so graciously reimbursed me for the services. Reimbursement turnaround was less than 2 weeks - great!

Was a great experience. My pool heater was deemed non repairable and was replaced with no extra charges. New unit was current technology and much easier to operate. Tech took the time to review operating procedures.

American Home Shield did an excellent job in getting my heating and air conditioning unit fixed in a timely manner. Very professional and done quickly.

Well, I pushed the button and, magically, the garage door opened. I started the SUV, backed out of the garage and proceeded on to a restaurant for our "date night dinner". After dinner and an ice cream dessert we headed home. We got to the garage and pushed the button on the opener. Again, magically the garage door opened and I drove in and parked the SUV. The next morning a trip to the grocery store was in order. So, I pushed the button and magically, NOTHING HAPPENED. After several button pushes I kinda' figured out that the magic was gone and I was alone in my garage pondering "oh, what to do." It was then that I recalled that we had an American Home Shield service policy.

Everytime I contacted AHS for service at my home the receptionist was very courteous and professional taking care of me and my family needs. I also had a heater furnace issue at the coldest period and they contacted the servicer who came and took care of that issue. All both companies they sent was very professional and courteous. They came and service the outside plumbing piping issue. I will continue to carry this coverage and recommend anyone who don't have this coverage to get it from American Home Shield.

I've had such a problem getting my microwave fixed. First service call on Dec. 26. replaced fuse! But didn't fix problem with elec shocks when touching turntable. Second service call on Jan. 13. Tech. said could not replace stir assembly, so microwave would have to be replaced. Said I should not use it then AHS said they had found part and finally shipped to tech. It was only a new insulated cover. Tech said still not fixed. After my last call to AHS on 2/3, I've heard nothing. Hope this not typical. If so, I'll give up on AHS. Still waiting.

Our experience in dealing with AHS has been awesome. We have always received prompt responses and the service techs that are sent to our home are all friendly and extremely knowledgeable. I recommend AHS to everyone.

Simple quick and easy

I meant to give them a 5 - I think they are very good.

I have 4 accounts with AHS. Each follow up E-mail I receive from you asking me how was the service I receive recently. I love the idea you seem to care.

Technician performed repair satisfactory and in a relatively timely manner. His issue was the ordering of parts to make the repair.

Call back was not timely.

Light had gone out in two rooms. Solution was not easy to find, but repairman was able to diagnose and correct it efficiently and professionally.

I have been a customer of American Home Shield for the past two years and have been very satisfied with the service they provided. The service technicians have all been courteous, professional and highly skilled. The resolution of my problem has always been a timely one. The customer service representatives for American Home Shield are very personable and professional as well. I have already recommended American Home Shield to several friends and relatives because I feel they are an excellent home warranty company.

I have had to call AHS for plumbing and appliance repairs and AHS has been very helpful in contacting the contracted companies, to assist me in repairing and or getting the problems resolved as quickly as possible. For the most part, I have been very happy with AHS on how they have assisted me with the issues I have encountered.

During a cold snap recently the igniter on the heater went out. Repairman came out and repaired it ASAP. Very happy with the service.

Contractor replied and service the heater unit the same day. He was efficient and skillful. I was very satisfied with him.

very fast and competent

I recently had to use AHS for service. The company they assigned did not do the work, did not show-up to do their work and did not contact me until they were well past the time they were to show-up. When I informed AHS of this, I never received any follow-up. I contracted out the needed work myself, which negated the service AHS was contracted for.

My husband passed away two years ago. I had no idea which repair person to call when a question or breakage occurred. Safety was also a concern. Since I now live by myself, I wanted someone who had been checked out before I let him/her in my house. American Home Shield took care of my problems. The professional repair people fixed the things that I called about, and I haven't ever been afraid.

I had a plumbing problem on Saturday morning and was referred to a contractor that is closed on weekends. So I didn't get any help until Monday morning (and told that help would come on Tuesday). I had to call in another company to stop the water from running (double cost). When the contractor did come, he was friendly, fast and efficient. Plumbing problems need immediate attention and members should not have to wait two days with emergency situations. That is my only complaint.

It help a lot to save money and also keep old appliances repairs to good running.

The services are always provided in a professional manner. The follow-up checks allow for voice of the customer regarding satisfaction, etc.

I have had repairs on heating and air conditioning and all repairs were completed by reputable companies in a timely and professional manner.

We were having a problem with stoppages, we called and the contractor came out as soon as they could. When the first and second attempt didn't work, the pipe had to be replaced. We contacted AHS which in turn got in touch with the contractor to come back out and get the issue solved. In the past we have been serviced by contractors that didn't really appear to know what they were doing, but this time around this plumbing contractor did great work.

I have used AHS twice since joining and have found the companies who have been sent here have both been professional, clean and respectful and the only thing I would like to see improved is the time they are dispatched as 48 hrs is quite a long time to be without (as an example) air condition in Arizona when summer temps can reach 115 degrees in summer. AHS is a very good company and I joined because of my daughter. One of my better decisions. AHS keep up the good work.

AHS sent work order in and my repair request was executed the same day. Repair company was on time and very fast with the repair.

The entire process was handle quickly and efficiently. Thanks for your good service.

We have had 2 different contractors to our house on at least 3 different occasions to repair our refrigerator which is still not fixed. The main compartment is operating at too cold a temperature and is freezing the food.

When my machine wasn't working, I call them, they contact a company this come out and fix it.

Since I called for the cloth washer machine around 2 months ago, I am still waiting for the machine to be fix. It is not for the company that you send. They are very nice people and they went to fix it 3 times. The main problem is that you spent too much time to send the parts to the technician or the company who is fixing the machine. Its been 2 months and I do not have my machine working. They went 2 weeks ago, changed one of the computers and it was fine until I use it for the 3rd time. It started to beep again with another problem. Please take this not as a claim but as a fact that I am paying for an insurance to be serve as soon as possible. This is not for you to call the company that is giving me the service, but for you to expedite the parts as soon as possible. Thank you.

I purchased an old home in April of 2013. The house was totally rehabilitated but it kept the old air conditioning unit. In April it work but never lowered the temperature from 82. A technician referred by AHS fixed it. Then it started to get the unit frozen and it would not be able to cool the house. After two more visits the air conditioning system was working and cooling very good. A ceiling fan broke and it was replaced. The last one was the garbage disposal not even starting and it was fixed as well. The waiting time for getting the service was reasonable; the service persons were courteous, respectful and reliable. The quality of service has been very good.

Several weeks ago, I experienced an electrical problem for which I contacted AHS and was assigned McGee Electric to conduct the repair. In all fairness, Mr. McGee was very prompt in contacting me but I feel he forced an appointment time upon me. He called very early in the morning and stated he would be at my home in 30 minutes completely ignoring the fact that I may be busy. He also did not leave me with a "paper" receipt for the service even though I contacted him on 3 separate occasions to do so. I would appreciate it if you would not assign Mr. McGee as my contractor again.

Always responsive, very efficient. Never any questions regarding requested service

I have been quite happy with the company sent to do my appliance repairs. They are knowledgeable and courteous. My overall experience with AHS has been excellent.

REPAIR BATHROOM - Six star plus!

Needed new water heater and it was provided.

AHS has provided me with quick and efficient service. So far 3 out of 4 of the service companies fixed what was broken. When I complained about a company taking advantage of both of us, the response and reaction was handled very professionally. So far it has been well worth my monthly payments.

Our dishwasher was inoperable and required diagnostics to best understand the repair required. The technician arrived as planned and was able to assess the problem and properly repair the dishwasher. We were completely satisfied with the work performed.

AHS replaced my furnace with no hassle, within 5 days of finding out from the power company that the pilot switch was malfunctioning.

When I called American Home Shield because my clothes washer went out on a Sunday, the operator was incredibly helpful. She said that someone from a service company would call between certain hours the next morning, they did, they came out the next day when I could have someone at my home and fixed it. Everyone involved was knowledgeable and professional and I would certainly recommend AHS to friends and family.

Both contractors came out and did a professional job, I'm very pleased. When the furnace didn't work the first time the contractor came right away and said he'd stay until he found the problem and he did and never complained. Great attitude!!!

American Home Shield is an excellent company with outstanding customer service. Have had them for years and for many years previously and have been very satisfied throughout out of them!

I was told about AHS from a friend of mine who had a good experience. So after consulting with my wife we decided to try it. After all I am not what you would call a "handyman" and so I thought it would be wise to have some insurance in case something broke down. AHS has saved me literally thousands of dollars in the last three to four years. They do exactly what they promise, and are very quick to respond. Their website and personal service are easy to use and pleasant to deal with as well. I do and will continue to recommend them to all my family and friends.

Everybody I have dealt with has been super nice. The people they use are always nice and call right away and are on time.

I have used AHS several times. First time, electric. Very good experience. The Electrician did a great job. Second, plumbing. I thought the plumber did a good job but did a homeowner's level of repair. They replaced the broken pipe with a screw on piece. They did not weld it as it had originally been. I hired my own plumber to fix it. Third, drywall. Man did a great job.

Always responsive, service people have been dispatched.

I started calling I think in November my rental property ** had an issue with the heater. MJS Mechanical went. Things appeared resolved. Got another call the heater is acting up again. Called AMS they sent out MJS Mechanical again. My tenant said they thought they smelled gas. MJS told me this issue was a delay in the furnace lighting. I paid $100 to them and they did nothing. AHS sent out the LIndsey Company, I paid $100.00 to them as well. They found nothing wrong, no delay in lighting furnace. Lindsey did not investigate further but advised me to call the gas company. Had I done so this family would have been without heat for the entire weekend.

I have only good things to say about AHS and the tech people who have come to my home for repairs. I have always had people come in uniform with the proper paperwork, after a phone call setting up the appointment time. I have never felt unease with any of the people who come into my home, they are all professional and have done a great job solving my problems.

The Company that help us was excellent, doing a fast and clean work. They change the Tank that was broken, also the Toilet.

I can't say enough how the service and attention to my needs this company has fulfilled. They listen, get in touch with contractors immediately and get the job done!! I've talked to many people about them and they can't believe a company existed that does the things AHS does!!!

Whenever I place a service request, AHS is always fast, courteous and any problems are handled quickly. Have recommended AHS to family & friends.

The entire job to repair the washing machine was a total of 15 days. The company had poor communication with me. When the parts arrived on Thursday, on Friday, the repairman was to contact my daughter, which he did and he advised that he would arrive in 20 minutes. He came and left in 10 minutes, again the washing machine was not repaired. I had to wait until Monday to get the washing machine repaired.

American Home Shield even sent assistance when lightening struck my home, impacting the electricity in one of my bedrooms. I feel comfortable with the technicians American Home Shield sends to assist me and my coverage has been excellent.

Friends of our who live in other states told us about American Home Shield and how happy they were with the service it provided. We decide to look into it ourselves and then joined ourselves. We have not regretted that decision for one moment. The ease of setting up a service request, the prompt response of the service people involved and their high degree of professional service is what has kept us as members for at least five years now. We have also recommended American Home Shield to family and friends and they have all had the same positive experience.

Unfortunately, I have had to call on American Home Shield for several appliance repairs. Fortunately, I subscribed to the service because it save me hundreds, if not thousands of dollars in repair costs. All service requests were handled promptly and professionally. I would highly recommend American Home Shield for any homeowner.

This year has been the worst in several for the Atlanta area! I had frozen pipes which were not covered (however I was still charge a $75.00 service fee to find this out). Gas Furnace was not working correctly, another $75.00 service fee, only to be told by the Tech after he had come to my home on three different dates that what needed to be fixed would not be covered and for him and his company to fix it would cost me $500. I in turn had another company come out, (2nd opinion) another service charge would be incurred if they came to same conclusion and found that the first company ordered the wrong part and now has my furnace up and running. In the end of the day I have spent several hours away from work with all the long windows of opportunity for a tech to come out and was almost shafted if I had not asked for a 2nd opinion.

Processes and Customer Svcs. seem fair and good for this type of service.

Each time I experienced issues needing specialized work, I called American Home Shield and received almost spontaneous responses. Dependent upon the nature of the problem, a technician would normally arrive within a reasonable time. I once had an issue that needed immediate attention and AHS upgraded the problem to an emergency status and the problem was fixed within hours. During the seven years that I have had the warranty, I have only experienced one bad contractor who tried to lure me into paying for a service that was not needed. He was lacking in knowledge and did a poor job. I was able to navigate through the issue and hold him accountable with the help of friends that were trained plumbers.

Double service charge for service call. The waiting time to talk to a real person was 5-7 minutes. Jan, Customer Service representative was very professional and handle my billing problem within minutes. Very Happy, great talking with professional people.

I had two problems within my home at the same time. America Home Shield didn't hesitate in calling service companies to help me. They were helpful, polite and experienced. Both problems were corrected quickly and efficiently.

I am getting a little angry with AHS. I have been calling AHS and the Contractor for a month now about my washer. I have been put on hold and I have been told we will call you back. Here it is Feb. 6, 2014 and I have yet to get my washer fix. AHS is still taking my monthly payments. I am getting to the point to wanting to take LEGAL action. I have taken off work for the contractor to fix it and I have been going to the Laundromat to pay $5 to $20 to wash and dry clothes each time for a month now.

The technician did an outstanding job in repairing our refrigerator. Each tech each time arrived within the specified time frame and was highly professional. Having this extra protection from American Home Shield is one of the best decisions we made.

This is money well spent. I would recommend AHS service to anyone who has bought a home either new or old. The money you pay for the service call alone is worth it. It gives you a sense of ease to know if something isn't working right that you can make a simple call to AHS. They'll have someone call you ASAP to schedule an appointment to check your concern. I plan on keeping AHS for a long time.

American Home Shield is a great value. We have had to use the services a few times and have been highly pleased with each service. We have used both calling and online and have found that both are very helpful and quick response time. We are very pleased and highly recommend American Home Shield.

My experience was excellent. When I submitted the request, I was contacted immediately both by Home Shield and the contractor assigned to the repair. The repair was completed in a timely manner. Then there was follow-up by Home Shield to verify the work was completed and the repair was to my satisfaction. I have only had positive results from all requests for repairs.

Company is wonderful. Each time I called everyone was so concerned and helpful. Always followed through on each and every call.

The good thing with Ahs is that you don't have to speak to a representative to schedule your repair. I like doing it online and their listing of the appliances and its brand are all there, you just have to make a few clicks and you're done. The repair service rep calls within 24 hours to schedule the service at your convenience. Another thing I like about Ahs is that the contractors I have dealt with are all professionals, and they give tips so you know how to maintain your appliances.

It was the day before Christmas. All the children were home on Winter Break and the dryer broke. AHS contacted a company to come fix our dryer and we were told it would be mid-January until a service person would be available. Imagine the laundry back up, ugh! I contacted AHS customer service and they quickly engaged a secondary company that would come out on New Year's Eve. The repair was done quickly and professionally. Thank you AHS for saving me from 3 weeks of going to a laundrymat.

I had some lighting that wasn't working properly and the electrician found loose wires in my lighting circuits that could have been disastrous in my attic... So thank goodness for American Home Shield and the electrician's expertise.

For what we pay monthly to American Home Shield, it has been worth it. They have always been courteous and knowledgeable.

We have all the appliances and systems in the house covered by American Home Shield. Their people are very courteous. They're always pretty fast, sometimes it takes them a while to get somebody out here but that isn't their fault. Very very nice people to deal with. They have covered everything that we have asked them to cover, air conditioner... We've had some problems with the refrigerator but they repaired the problem... Dishwasher, they repaired those problems...

AHS sent out four separate "service" contractors to repair my Viking dishwasher. One repair person showed up twice under two separate companies which was concerning then claimed he was never at the house 2 weeks prior. All the repair companies have told me one thing about the repair needed then told AHS a different story.

I heard about American Home Shield from a friend. It's been a good resource for when my appliances are broken. I get my money's worth. In fact, I'm getting new ovens out of it.

I never had any problem with American Home Shield. I got their plan where I paid $41 a month that covers everything, my appliances, plumbing, electrical and all that. I had a problem with my hot water heater and when the guy came out he didn't try to sell me hot water, he just came out and said "okay, let me see it", just that, check if everything's okay. He was able to fix it and probably didn't take a little more than 20-25 minutes to get everything back up and running. You can't beat American Home Shield, it's excellent.

I would like to say that once posting, I was promptly contacted by a Customer Service representative from American Home Shield. She was above reproach in every single business dealing. She personally worked with me and my personal heating and cooling contractor to remedy the concerns that were registered. My personal contractor also felt once we landed in her area that we were able to move forward with replacement of the furnace.

I've had AHS ever since I bought this house. I purchased it back in 1995. They were pretty professional like they normally are if I need service. I haven't had to have service that much but when I've had, they've taken care of the things I needed. It was a pleasant experience, I did refer some friends but that was several years ago. I haven't referred anyone lately.

I recommend American Home Shield because the last time they came out, it was like I just got off the phone with their rep and then I had somebody here on their way. That was a great experience.

We had a pool pump leaking water. We contacted AHS and they sent a person to repair it. The pump was replaced and a few weeks later, our filter started leaking. The pool person that was sent told us that this sometimes happens because when the pressure is restored then other parts fail. So the bottom part of our pool filter was replaced but the technician broke one of the connectors when reinstalling and just used silicon to fix what he had broken. A few weeks later, the replaced pump was leaking again. We called and now the pool place was saying that we ran the pump dry and that is why it was broken. AHS took that position and will now refuses to fix anything. We have been loyal customers for over 11 years and I am shocked that they treat their customers this way. Right now, the equipment is lying dismantled in the yard. I have covered it to protect it until I can get someone to follow up. AHS has not responded yet.

I like American Home Shield. My experience with them has been awesome. I would recommend.

I haven't had any problems with American Home Shield. It wasn't a big deal but I did have to file a claim and somehow it got lost in the system so it took longer than what it was supposed to, but I understand that things happen. Other than that, I've been perfectly happy with them.

My son had American Home Warranty in his house. I got the plan that covers everything. The experience has been surprisingly good. I found it to be an absolutely perfect experience. I have no complaints. They did exactly what they were. I was apprehensive that a repair company that was being paid by a warranty company would not act like my conventional repair company, and they were better.

We have the deluxe plan with American Home Shield. It has been a year or two since we purchased it. We're very happy with them. We had them over twice and we were pleased with the work they did and the service we got on our dryer. I had excellent service and they've more than met their contract obligation to us. We've referred our daughter because they had somebody else and they weren't happy with it.

I've been with American Home Shield for about six months now and our experience with their service has been fine. I haven't had any problems so far. I would call them and they'd send somebody out. And the people that have come out have been very professional and very nice. I will and in fact have recommend them.

I will say having an AHS home warranty service is important. I would recommend them to a friend.

American Home Shield was recommended to my by a friend. It's been a good relationship and I haven't really had any real bad issues with them that haven't been resolved. Their service has been acceptable compared to some experiences of others that I have known have had with other companies. I don't have any complaints.

We have had AHS for 10 +/- years. When we lived in or near a city we always had excellent service, however, when we moved to small town TX things changed. Before too long they were requiring us to find someone to service the problem, then pay them, then send the bill to AHS. They in turn would reimburse us but then subtract the service fee. Mind you they did not reduce our annual contract fee. We still were paying the same fee plus the service charge while they did nothing. Apparently they cannot use yellow pages or other means to find someone to do the work but they feel perfectly ok charging as if they were providing the full service for which we contracted. We are not happy!

American Home Shield has been great. They're really responsive and right on the ball.

American Home Shield has a lot of hidden protocols and procedures that they're not upfront about.

mortgage payment was late with them. Wells Fargo cancelled my contract for nonpayment this past summer. I called AHS and they said I could renew my contract but because of that one miss, they raised my fee for the same services by $13. I went from $47 a month to $60 a month and there was no recourse. But I was okay with it because I really liked the service, it's fantastic. They send me good companies and I've never had a problem with any of the work that they've coordinated for me.

I've been with American Home Shield for about six to seven years and it's been a very good experience. They come here every time I call them.

I had a contract with American Home Shield but will be canceling it. The thermostat in my furnace was broken and they said my contract did not cover that, so I had to find someone else. I called an electrician to fix three items and he said he could not fix two of them and so he left, without fixing anything. I refused to pay for non-service until they resent an electrician but they would not do that. Now they will not honor any other requests unless I pay for service I did not receive. Shalanda was extremely rude on the phone when I complained. So I will cancel my service as soon as possible.

When I had purchased my home, there was an American Home Shield warranty on the house. It was highly recommended. I just carried it on and it’s been a wonderful situation. They are very courteous and prompt. If something breaks down or there’s a problem, they have somebody out here immediately. They have just been super. Even with the start of the cold weather, I had a problem with my furnace and they had somebody out here within three hours.

I've been very happy with American Home Shield. We've had them for over a decade. It's great. We just had the oven fixed and it's a flat fee. That's nice to know. You know you're not going to be in for something hundreds and hundreds of dollars or thousands. Their response time is amazing with the vendors. So we haven't any problems, but we haven't had anything major either. They're efficient and reasonably priced. As long as your expectations are realistic in terms of what they're going to cover and not cover, it's a good policy to have.

Our central air went out and my husband had said something about it at work and one of the ladies said, You know, you should have had American Home Shield, and you wouldn't have had all these problems because we had to put in a new one and it cost us an arm and a leg. So, after we put in the air conditioner, we went ahead and called them. We've been with them for about three years. I've had good experience with them except once. They sent somebody out that was an idiot. But that's not their fault because they didn't know that. They're in one place and these people are in another place. Everything was taken care of so I haven't had any bad experiences with them.

I've been with American Home Shield about a year. I had heard about them years ago. Interactions with them has been good. I did have a service call end of last year and called on the phone. It was a positive experience.

I've been with American Home Shield for about maybe 4 or 5 months. I heard it from a friend. The questions that I had for them were answered. And then later on, I needed some assistance and they provided the assistance that I needed. They were courteous and helpful. About the fourth month I had a problem and I called them, and then they sent someone out and the service technician took care of the problem. They were prompt. They gave me a time. After they had contacted the service technician, the service technician called me within an hour. And then, we made arrangements for an in-house service and within the next day, they were there. Overall excellent service.

AHS has been very prompt, very receptive and accommodated us with some issues that we've had. We just had a conversation yesterday with a friend of ours about some home issues and we recommended Home Shield to him. We've had them for a while so it's been so far pretty positive.

I've used American Home Shield for six years for a condo that I had in San Diego, California and I was satisfied with their coverages so I decided to use them for my home here in Arizona. I've only actually used them once here in Arizona and the experience was very good. The contractor who came out was here within about 24 hours and he solved the problem at that time. There are certain nuances of the contract, the fine details. Sometimes they take care of things completely, other times it's just not covered and unless you really know the fine print you don't know it for sure but that's the way all contracts are I guess. I haven't had any major situations that I've incurred that I've had a dispute over. I've recommended AHS to several people.

American Home Shield home warranty service is a good value for the money.

My home came up with American Home Shield when I purchased it in 2008 and I just extended it. So far it's been pretty good. The only issue that I had this whole time was the plumbing. The provider that they sent was rude. I had a huge tree up front and there were tree roots in my line. So he came, stuck a hammer down the drain and then he pulled it back and then he explained, "You need a new steel pipe out front. It's going to cost $5,500. We can start the work on Tuesday." This was on a Friday and I'm like I don't have $5,500 right now. He then goes, "Fine. I have to pull it back and take pictures and let them know and they're going to refuse your coverage on it" ... His response was just unprofessional in my opinion and I wasn't pleased with that. That's why I got in touch with American Home Shield concerning that.

I have had my AHS warranty for more than two years. The first time I requested service was for my HVAC in Oct. 2013. The guy came out, looked at the main source and just said it was dirty. Nothing else was done. The service call was $100.00. Last month a major part of my HVAC burnt out. I called AHS and they said that I would have to wait until Monday to get a service person. My family was without heat for four days. I also have minor children in the house and a baby. So I called a local guy to come out and fix it.

My experience with American Home Shield for the most part has been good.

I've been a customer for 15, 20 years. The experience with AHS has been great all around.

I thank God I haven't called American Home Shield a lot but anytime I called them they would abide by my wishes of what I requested as far as the company I wanted that is under them and I've always got what I requested and I was really happy about that. As a matter of fact, they were here today. They came in to fix my furnace. Everything went well except I found a little water on the bottom of the furnace. We don't know if it's because of the condensation line and so I have to call in to them again. They're going to have the company call me back.

It's been very positive. I've needed AHS a number of times over the last few years and everything's worked out great.

We have been with American Home Shield for approximately 5 years and we've had good experience so far. They're dependable and an honest company.

I've been with American Home Shield for a little over the year. I heard about them through one of my friends. I thought it was good, so I decided to look into it and when I saw it. I liked what I was reading about it. I've only had two claims. One was with my air conditioner and they sent service out really well. The serviceman was very nice and he did well. The only thing I didn't like was when I had trouble with my washing machine and I told them what was wrong with it over the phone.

Excellent. I haven't had any problems with American Home Shield. Had a service call with them not long ago and they were here on time and did the job well.

I've had AHS for about five years now and they've been pretty good. Basically, you call them up and they send a person out. In most cases, the repair people are good, except when they send Sears. I never have luck with Sears. Every time I called, I say to them I do not want Sears. They always try to give me Sears when I have an appliance. They say for some reason they have to do Sears first. And then I say that they're always late and I can't say they do a great job. It always takes them at least two or three days to come out. But I had the best experience with one that I can't remember the name. The best repair person ever, I ever had. The guy was a gentleman. He fixed my refrigerator and it never worked better, even when it was new.

I've had a home warranty for years. I heard about American Home Shield through the internet and may have tried a couple of others years ago but I pretty much stuck with American Home Shield for the last number of years. I've had very good experience. All the contractors that have been sent have done their job. They're dependable, professional (I don't think I have ever had to call anybody back the second time for a fix they didn't make right) and responsive. A lot of things I do, I can do right on the internet with them which is very convenient.

I got a home warranty to make sure that when something broke, I could call somebody and pay a little fee and it could be fixed. I'm an old American Home Shield customer and they pissed me off and I let it go when I first got my house. Then, I decided I needed to get it back. Since going back to them, the experience has been great. When you call them, they come out and fix it and you pay the fee and that's it.

I've used American Home Shield for years. I have coverage for all of my household appliances and things. It's a home warranty. They are very good. My experience with them has always been very positive. It has been easy, I have no complaints.

When I bought my house, American Home Shield was offered as a warranty with it. The plan I have covers everything inside. It covers my appliances but I've never had to use it for any of that, only my heater. I've been very pleased with them. It was professional and expedient. I've already recommended them out to family and friends.

It's a worthy investment and they're responsive and have been able to help us a lot. They're great!

The dishwasher started leaking on 12/23/2013 and American Home Shield was contacted. The repair person American Home Shield sent was from Big Bill's Appliances. They observed the leak and said they had to order parts, which would take 5-7 days as they had to order the parts through American Home Shield. After 2 weeks I called American Home Shield to check on the status. They contacted the repair person and said the parts had not been ordered and it would take another 5-7 days.

Other consumers recommended American Home Shield. I got the plan that covers everything but not the combination and it's been great.

Very prompt, on time and they get the job done. They have all been very, very good. Good response all the time.

A friend told me about American Home Shield. I had one company that they sent out who was totally incompetent. And then I called in and said, "You got to send somebody else." And they did. And this group was for the icemaker originally, and then they came back on the built-in oven. The second people up I've had twice now and they're a family-owned, family-run business and they're excellent. American Home Shield is excellent. I'd recommend them.

My son has had American Home Shield for several years and so when we bought this house last January we decided to go with them. I've only needed their service once on a dishwasher problem and had prompt service and they took care of the problem. They were prompt, courteous and efficient.

One Friday evening I come home to a busted water heater, called AHS, took 49 minutes to get a rep on the phone, it's now 8 pm. She tells me she is trying to reach a plumber, of course no one is available. My midnight I call back...thing holding...(horrible music) same answer. I called Saturday morning, hold again...this time 37 minutes. Finally, here come the plumber, by now we have had to turn off the water from the main water line, so there's no running water in the house. Plumber states it's going to cost us an out of pocket of $680, because without AHS it's $1200...Oh of course I am not paying that. I asked for CSR to have the Payout dept call me, of course they didn't, even after I called back each day up until Wednesday, but that same Plumber was on his way to my home to repair the water heater on Wednesday, because AHS took the plumber's word over mines and I am the one who pays them every month.

A friend had American Home Shield and I liked it, so I purchased the plan for everything in our home. They have been very helpful. They haven't always fixed it because there are things that are not covered, but basically I have been pleased. It has turned out to be worth the money every month.

They're very responsive. Everything was taken care of in time.

I’m a realtor and we give customers a choice of 3 home warranty places. I like American Home Shield, so I picked American Home Shield. AHS people on the phones are courteous but I’m not very satisfied with a lot of the technicians that they send out. The last person that was here working on a problem we had left a lot to be desired. He fixed one problem and caused another and then he left. Then I had to get the problem fixed myself.

I've been in real estate for quite a while and we've used American Home Shield home warranty service for my clients for a long time. I purchased a plan where it's $125 per visit and so far, we have no problem. I was very happy with the response whenever I needed service. They were pretty quick.

American Home Shield was excellent these last few times. The only thing that I have problems with them is when it's something where they're going to have to replace something, like my dishwasher. I've had them out twice for the dishwasher, and they keep saying we're using too much soap, or this and that. That dishwasher needs to be replaced. I think they have a problem when they have to replace stuff. But the people that they send out for my garage doors have been excellent. And the people that they sent out for plumbing is excellent. With replacing items, it seems like that they'll try to find any way not to do it before they have to replace it. Otherwise, everything is fine.

I was a subscriber to AHS for services, I had an issue with the air conditioner and duct work in my home. The customer service reps were rude each time I had to call to inform them that their service technician did not show up for the scheduled job, when the techs did show they always made excuses to leave and not return. I and my husband had to take off work many many days because they scheduled the time available to come out convenient to them. When they did not show up, I would lose unpaid time from work and eventually my job. Therefore, because of their negligence, slothfulness and careless actions I lost my job and my home and I talked to several upper management individuals with AHS and none did anything about it. They were as rude as their workers.

As soon as I contact American Home Shield, they get on the ball to get a contractor in line to come and take care of whatever our problem is.

When we had American Home Shield a couple of years ago, it was a nightmare. They covered nothing that was wrong. Nothing. On the positive side, they have changed a lot of their coverage, and so we have been with them for just a little over a year. We just renewed for our second year, and I've called them once and I've been satisfied. They are covering more things than they used to cover. My last experience was very good. They came really quick. The people they sent out were really great, and they fixed my troubles. I’m still a little leery. I’m just gonna have to wait and see.

I've been with American Home Shield for a long time. I find them to be very good and dependable. When I have a problem, I would call and if I call today they would come out tomorrow. They're good with their response. They would do the work and I'm satisfied. They're very nice and cooperative. They don't give you any hassle and know what to do and always honest. It really saves you a lot of money out of the pocket.

We've had American Home Shield for about 6 or 7 years. We had coverage for the appliances before but we took it off because we replaced all of them. We still have the HVAC and the plumbing and such on there. This last call we had we woke up one morning and we didn't have any heat. We have my wife’s 94 year old grandmother living with us, and she just got out of the hospital. They subcontract. So when Greenway called, I asked if they could possibly put us at the top of the list. And about a couple of hours later, they come out and fixed it.

When I purchased my house I got it with American Home Shield and that was in 2001 and I've had them ever since. It gives you peace of mind that if something big breaks, it gets replaced. They'll fix things and make them work again and if they cannot make them work again, they'll get another one and put it in there. Big things like the air conditioner, the washer and dryer, water heater... anything big that breaks including the garbage disposal. I had the garbage disposal replaced and outside air conditioning unit - outside unit replaced. So I'm happy. I don't mind paying the yearly amount.

American Home Shield is worth the money. It's been great. I haven't had any problems at all. I would recommend.

My experience with American Home Shield can be summarized as a fast response and a quick repair.

I was doing some online shopping and American Home Shield came up. I liked the rates and the ease of the website that I was on. That's probably why I chose them over others, because the website was very user-friendly. I signed up with them less than 3 months ago. I've only had one call-in for a service, and it was real good. They were very easy to work with. Most of it I could do online. I really didn't have to call and talk to anybody. It was easy getting the information I needed.

We first heard about home maintenance contracts when we bought a home over in New Port Richey. And when we purchased a home, they included a one year contract on that house that was 30 years old. We own a home here in Vero Beach which was fairly new and as the warranties were wearing out after the first five years. We looked into getting one here. The company we had before, that we had over there, didn't cover this territory. So somehow we got American Home Shield.

My overall experience with American Home Shield was good service and prompt response. In one word, great.

I've been with American Home Shield maybe about two to four years. It was referred by a friend. Some of the people that they sent out might not be the best, but they're fine. Overall my experience has been professional, helpful - a good choice.

American Home Shield has been very, very good. The service is very good. Every problem that I reported, they show on time. It's wonderful. I recommend it big time. It's been so good so far.

Someone that I know told me about American Home Shield. So, I got on the Internet and I contacted them. And I've used them about 5 or 6 times, but the last 2 times was no good. I was very disappointed. This last time, the guy came to fix the shower. It was dripping. And so, after being there for about 20 minutes, he came out and he said that it was okay. And then he left. He says “I don't need to change the shower head or do anything.” So, I just threw $75 down the drain, because it still works.

It took too long (almost 10 minutes) to actually speak with a person. That person, Mariah, couldn't care less about problem or response time. When the vendor showed up the next day late they decided they couldn't do the job. Then Mariah said it wasn't covered according to the vendor. She didn't bother to look at the contract. Lazy and uncaring describes their service and their vendors. Do yourself a favor and choose any other Home Warranty Service but AHS.

When I first purchased my home, they already had a home warranty because of the age of the home, and I continued it. I switched to American Home Shield because the home warranty protection that they had on the home required initial payment of 50% down and 50% within a given period of time. American Home Shield warranty allowed me to pay per month, and that was better for me.

My experience with American Home Shield is great.

I am at my wits end dealing with the customer service department at AHS. I have been experiencing water issues at my home and it remains unresolved. AHS has sent two different plumbers to the house, both of which have stated that the water heater needs to be replaced. Here is where the problem begins.

American Home Shield is helpful for repairing items.

I found American Home Shield on the internet. Then I investigated several others, and I found that they offered the best services for the cost. I've been with them for 3, maybe 4 years. They've been good. I've had one bad incident with them recently. My refrigerator went out. I pay by deductible and I upgraded on the refrigerator. The first time the refrigerator was delivered, it was damaged. So, they took the original refrigerator that I purchased when I had my home built and they also took back the one that they sent to me.

I had American Home Shield when I bought the house about 19 years. It came with the remaining of the warranty that was already in place. What I did, was when that expired, I did try something else, and I came right back. Compared to the other company I did try momentarily, better customer service, better pricing for better coverage. So just all around just a lot better. And when I have had to call in a work order, they are pretty prompt.

I purchased a plan from American Home Shield that has total coverage for everything. Their team has been very courteous. I referred AHS to my daughter. But I have a slight problem. Up until recently, all the vendors that AHS sent out I've had nothing but praises for them, but this last vendor just didn't communicate enough for me. Other than that, I've had a good experience. I would recommend them to my son-in-law. I've been very happy with the service. When my washing machine broke down and they couldn't fix it, they replaced it and I really, really appreciate that.

I've had American Home Shield for about four years. I have no complaints. I've heard about it from a relative. I've placed claims with them. They are always courteous and knowledgeable and quick to respond. They are very efficient, professional, and great in personal skills with the handling of my complaint.

American Home Shield people are very good. I have no problem with them at all. They're great. I’m really satisfied with them. The people I've dealt with have been very patient, very polite, and they know what they're doing.

I have no problems with American Home Shield. When I do call for service, they do come out. They give me the name of somebody, and they do come out. The only problem I had was one time where I have a soft water system for my house, and they said they cover water softener. It's a water softening system. And when the guy came out, he couldn't fix it. But I still got charged $100 for the service charge. But otherwise, I haven't really got a problem with them. They come out, they do the work, and I'm quite satisfied. I have recommended them to people.

It's been two years ago since I signed up with AHS. It's been good because usually when I call them, they get in contact with me the same day. I'm very pleased with the services I received from them and the customer service reps are always very courteous.

Overall, American Home Shield is efficient, it’s good, but it’s gotten very expensive over the last couple of years. We've been a client for a long time. The prices have just gone way sky high for the same services and the money you pay for service call has increased significantly too.

American Home Shield has been good.

My experience with American Home Shield has been good overall.

Had a ceiling fan that needed to be replaced or fixed. They told me to go get a price on it since the co. couldn't seem to get the part, that was in June 2013. December I called to cancel the service. After billing me two more months I called to dispute it on my credit card. They turned me over to a collection agency for 449.00 dollars.

American Home Shield is excellent. The man did do a good job. The man did a really good job with my particular problem. I've had two or three experiences with American Home Shield and I've been very satisfied.

I would recommend American Home Shield.