American Home Shield Reviews

The drain was clogged, the plumber came when scheduled and cleared it.

I've only used this service a few times and AHS has been great in those times of need, definitely worth the money for the service otherwise we would've spent a lot more money to replace a/c & fridge!

We hadn't been in our new house a month when we saw that our toilet was leaking and that it hadn't been secured as it was rocking. We called AHS and they got a plumber in touch with us right away. He came within 48 hours (there was terrible snowstorms here) and showed us why the toilet was leaking (because someone had installed it wrong & smashing it, with the wrong size wax ring; and finally it was never fastened down right). He fixed everything, telling us exactly what he had done to correct the problem. It hasn't leaked since. As my husband is handicapped there are some things that he cannot do. I was so relieved to have this service as it is an older house. But I feel I would want this in any house I own: new houses have problems too!

Your service is excellent.

I have had to call Home Shield several times and each time I have been treated with nothing but respect. I would pass this on to everyone.

Motor wheel blower was replaced. Burnt wires are fixed.

On New Year's Day everything stopped draining and was backing up into the house. A quick call to AHS and within about 30 to 45 minutes there was a plumber here taking care of our problem. So thank you AHS for your prompt attention and help. You are very appreciated.

Problem: billing. January: AHS informs me that they could not debit my ckg account; I talked to someone at AHS who took the new number for the account (new in December) and the billing proceeded correctly. February: AHS informs me that could debit my ckg account, despite the fact that the payment went through correctly in January. I call the AHS customer service number on Feb. 10, give my number again to them, and the operator says the billing will occur at midnight.

I purchased the AHS preventative maintenance contract for my air conditioning in July 2013. I was told I would be called soon by Morgan Air Conditioning, Lutz, Florida. They never called. I Called them in September and had to leave a message and they never called back. I called AHS and ask them to schedule one of my 2 preventative maintenance checkups that I was entitled to get. I soon was scheduled with Morgan Air. They checked my system and they said all was functioning well. The only problem was according to them, my air conditioning system had too much mold on it and AHS would not pay if anything malfunctioned. I was made to feel like I had to spend $1149.18 to buy a biocide light to get rid of the bacteria. I paid it and had it installed on the spot. Then checked with a friend that had been in the air conditioning business and he said I had been scammed. I called Morgan Air and the installer said he couldn't remove the biocide light now because wires had been cut and it couldn't be reused. Although unhappy, I felt like I had no choice but to keep it. Unemployed and living off of social security at the time made the $1100 very difficult. I am a long time customer of AHS.

They did an excellent job repairing my oven.

Within the first several months of coverage we had to call twice to get appliances repaired. AHS was great getting service techs to call within first business day or two and then following up to make sure repairs were done correctly and on time. Highly recommend.

I am very glad to have AHS to protect my home for repairs. It's really a good service to have and has been a good thing for me. Whenever I call for service, if I talk to customer service, they are always nice and prompt in getting someone to come to repair my problem. The automated service is easy to maneuver through and gets the information correctly so that the repair can be taken care of. I have recommended AHS to other friends that own homes so that they can have protection in time of need. I will still recommend AHS for home repair. It's really great to have this service.

The repairman was very professional and courteous. Would recommend to others.

I was nervous about calling AHS because I had the feeling I was calling my insurance company! AHS was NOTHING like a homeowners insurance company. I had a leak in the upstairs bathroom that had become evident by causing water damage on the walls of the ground floor dining room. I called and spoke with an agent. Since it was not an emergency she told me a plumbing service would be calling within two days to set an appointment. The plumbing service called that afternoon and the problem was identified and solved by the following day. I love the peace of mind knowing that I can count on AHS to be on my side and work with me.

Company stands by their service agreement and ensure the customers are totally satisfied with their service. We been customers for over five years.

I have had my home warranty with AHS for a year and in that time, I have called them four times. Each call was handled thoroughly and I was very pleased with the contractors sent to do the work. I am very pleased with American Home Shield.

The company was kind and quick in repairing my home.

I have been with American Home Shield for 8 years and have enjoyed excellent customer service and excellent service with ALL the contractors they have sent out for my repairs. I have recommended them to my friends and they also enjoy having the peace of mind American Home Shield gives us.

I renewed my policy with some changes. I emailed twice for someone to tell me what is actually covered because when I received the policy from you where it was supposed to list coverages it was blank. As far as work done by the contractors I have dealt with I am happy.

You ordered a new one & it didn't work. They picked it up & DID not have a microwave for about 3 weeks. They had to get parts from GE as it was new & they had to order the parts.

The representative that took my call was very professional and helped me to make the appointment with the SEARS technician. Very helpful!

My membership with AHS has paid for itself many times over. The companies that have performed the services have, with one minor exception been excellent. I strongly recommend American Home Shield to anyone who is a home owner.

I have had to call American Home Shield two times about heating and both times the customer service persons were very friendly. They seem to be concern about me and the cold weather. They gave me all the information to make me feel that my problem was important. Both of the workers that came were friendly and told me what the problem was and what they were going to do to try and correct it. The first one told me if his solution did not fix the problem that I might need a new motor. The second person came out and I told him what the first one said. After checking out the unit he agreed and replaced the motor.

Each time I have called AHS to help with an issue, they have been helpful, expedient in their response. The service person recommended by AHS has responded within 24 hours and always fixed the problem

American Home Shield has been very good to me. Whenever I request for service they acted promptly and the repairs done without delay. I always recommend AHS to my coworker and friends as well to choose AHS for peace of mind knowing they will be there when you need them. Based on my experience with them they delivered all the time. Thanks AHS.

E-mailed AHS the week of January 22, 2014 to report faucet leaking in kitchen sink. A plumbing company, Lindsey, call and set an appoint for Monday, JANUARY 27, 2014. The plumber from Lindsey Plumbing arrived on that date. He said he would have to order the part and would come back and install it. The next week FEBRUARY 4, 2014, I had not hear back from the plumbing company. I called them and talk to a young female that answered the telephone, and asked if the part had come in, she put me on hold and went to look. When she got back on line she told me the part was not in but would check on it and call me to set up an appointment when it was delivered.

Awesome service & Warranty company.

I have been recommending my seller clients to offer home warranties for over 20 years. They help differentiate my listings from competing homes. It definitely makes an impact on prospective buyers and gives them some peace of mind. I also have an AHS Warranty on my own home and renew it year after year. It helps to financially manage "surprise" out of pocket issues that suddenly pop up. My clients love it and I do to!

I find that having a home warranty is that covered repairs are quickly responded to by vetted service providers and I don't have to search for them myself. The trip charge is paid once for each repair regardless of the number of times the provider had to come before the repair or replacement is complete. I recommend American home shield to all my friends that own homes. Relying on AHS to coordinate all aspects of the repair takes that responsibility off my shoulders. My tenants love the fact that the response is so quick.

I called and AHS scheduled someone to come in a few hours! Really quick service! It was 14 outside!

Excellent fast service. A very polite and excellent company was sent to help.

The heat was not working. The tech had been here previously to repair it. It was within less than 3 weeks when we noticed we were not getting the warmth that we had a few days earlier. I called AHS and right away they set everything up for us and the tech called us the very next morning and scheduled with us a time to come out that day. He was very friendly, prompt and explained the problem. He had us fixed up in no time and the nice thing about it we did not sit freezing to death waiting for him to find time to help us. I was truly amazed, usually they put you off for weeks. I am so pleased with AHS so much. I had been with another company and was not happy at all with them. They would tell you they would help and then take weeks to do, if they did anything at all. I am glad AHS was recommended to me. I am a very satisfied customer. Kudos to AHS.

Replaced my 30 year old Range & oven and unstuck my Garbage Disposal. Great job, good value.

The cable on our garage door snapped off the coil and caused the door to stick and not open completely. The repair co, Cactus Garage Doors came to repair the door. We were told that our warranty does not cover the spring and that the cost to repair it would be $130 (service call less $75) plus $205 to replace the spring. We ended up paying $205 for this call. I called another garage door company we had used in the past and their quote for the same repair was $130 total cost of the spring and repair. I am not happy that we had to work with a company that charged $75 to do the same job.

AHS membership is like extra money in the bank for the unexpected needs that happen without notice. When an appliance quits working properly AHS responds promptly after a request for service is received and the item is covered by AHS. The techs respond promptly and are knowledgeable in their specialty. I have had no problems with AHS reliability and work. I recommend this service to anyone who wants a covered item fixed quickly.

Customer service was thorough and fast.

I noticed water on my kitchen floor, did some investigating and found that the garbage disposal was leaking. I went to store to get some spray on 'sealer' hoping that would stop the dripping. I called AHS, and a few hours later, watershed called me back. We scheduled an appointment for later that day. Plumber showed up ON TIME, and fixed (replaced) garbage disposal with a better one than I had!!! No hemming or hawing, he just fixed it, he didn't try to upsell me or anything! I'm very pleased thus far with AHS...

Our house was built in 1964 and we discovered that its systems were in need of attention. My wife and I were fortunate to have an American Home Shield policy included in the settlement. Under the terms of that policy, we have had the dishwasher and microwave serviced, the furnace replaced, and the hot water heater serviced. For each service appointment, with the exception of replacing the furnace, we paid only the standard trade service call fee - the cost for parts was paid by American Home Shield. With the furnace, there were a few exclusions of coverage in our basic policy, but our costs were minimal compared to the expense of replacing the furnace.

We have been with AHS for about 2 years, and had we known about it before that, we would've had an account MANY years ago! We have had repairs twice on our dryer, once on our central air conditioner, once on the dishwasher, and once on our garage door. The response we have had from each repair request had been almost immediate each time, and ALL of the repairs have been completed in 2 days at the most! We are THRILLED with AHS!!!!!

I used American Home Shield to warranty my new home for the first year. After several months the HVAC malfunctioned. I contacted American Home Shield and they sent someone out within 24 hours. The contractor was professional and courteous. Upon inspection it was determined that it would be best to replace the system rather than repair it. American Home Shield paid for the replacement up to the cost of repair and saved me a significant amount of money. The contractor returned within a few days and the system was replaced. I'm very happy with my experience.

Inflexible scheduling. Plumber arrived earlier than scheduled. Did not contact any family member through the phone numbers provided. Then tried to bill us for their mistakes.

Initially had to reschedule my appt due to installer having a family emergency. When they finally came to the install everything went fast and smooth.

The plumbing service was very fast to respond after we made the call. They made an appointment the next morning, we're on time for the appointment and very friendly. The fix took less than 30 minutes. He was very knowledgeable. Would recommend highly.

I am happy with the service and the technicians that have been dispatched from AHS for repairs at my home. My only gripe would be the $75 deductible, which I feel is too high for small services like garage door or fixing toilet choke.

The service company was prompt to reply. Technician was knowledgeable and friendly.

Very timely response. Returned our call after we left an automated message. Gave us all the information regarding fees and time the plumber was coming. We have renewed our warranty since.

Both of the appliances broke down at the same time. One call to American Home Shield to make appts for both and only pay one copay.

AHS is great at finding someone to come to the house to do repairs and has excellent follow-up.

I have on several occasions called to have items serviced. The response and the professionalism was outstanding.

As a single mom things can get very expensive especially when unexpected things break down or happen. American Home Shield has helped me numerous times in the years I have had their coverage. They have always been friendly and helpful when I have called. They have been quick to respond when I requested services. They have always check up to make sure services were conducted to my satisfaction. I would and do recommend American Home Shield to my friends and family.

Heater was just running, called American Home Shield. They were fast to respond and fix our problem. I love them!

American Home Shield is one of the best investments a home owner can make. We are very pleased with our coverage and all technicians that come to our home. We recommend AHS to anyone that owns a home.

Very difficult to reach customer service. On hold for long periods of time. Very frustrating.

Just so thankful for my daughter sharing her experience with you, as she and her husband have their home with American Home Shield. It has saved them so much, and they are a military family, not rich. I certainly am not well off, either. My husband was so skeptical about it, until we called the first time, and the young man was so good, and assured us that after we paid the initial amount, we were covered! That gave my husband assurance that we would have a good protection of our investment. He has since died, and I am so relieved that we are covered, and that I need not panic, if something needs repairs, or replacement. The repair people they send out are good, and prompt. Thank you.

AHS responded online immediately with a service provider. This provider addressed the problem within 24 hours and the unit is working well. I easily saved a bunch of $$$.

The repairman was on time, fixed it quickly and I am extremely happy with the results. Thank you.

After several weeks of phone calls to Customer Relations and speaking to Tyneshia, Will, Karen, Tomeka, and Aretha (none of whom returned calls as promised), all they could tell me was your technical (?) department said that they considered a replaced garbage disposal's CAPACITY was based on the horsepower of the unit, not on the size even though the unit that was installed was much smaller in size and could not handle as much food as the unit that was replaced. In trying to reason with your people, I asked if you replaced a 5-ton AC unit with a 3-ton unit that had the same size motor, would you consider that as the same CAPACITY? AHS's final answer was they considered only the horsepower as being EQUAL in CAPACITY, and AHS denied my reasoning & request to replace the unit with a unit of THE SAME SIZE that they took out. At that point, I told AHS that I would not renew my contract and you were losing a customer who had been with you for 17 YEARS!

The repairman was punctual and worked fast to fix the dishwasher.

It is so upsetting when you go to bake a cake and your oven won't get hot. I called AHS and within a few days my oven was back in service. I have had great success with AHS. They have replaced my garbage disposal, repaired my A/C a couple of time. I am a realtor and I recommend AHS home warranty's to all of my clients whether buying or selling.

AHS is absolutely terrible. It may be a complete scam too. They never actually fix any of the problems. Every time a repairman comes, I pay the $75 service fee and then they report no issues back to AHS. I suspect their service contractors are incentivized by AHS to report back that nothing is broken or that appliances are functioning normally even when they aren't so AHS won't have to repair anything. They pretended to fix my range but it was clearly not working properly. They claimed Viking products are simply that way and there is nothing they can do. I have asked to speak with a supervisor and/or manager and they have consistently put me on hold for 20 minutes at a time. Supervisors never call back and the whole experience with them has been abysmal. Terrible service!! I strongly recommend looking elsewhere.

I have 3 properties covered with AHS. I have always been pleased with them. If I did have a problem with them (repairmen they sent out, etc.) they took care of it promptly. I just had a washer that couldn't be repaired and they replaced it quickly. I also had an AC that couldn't be repaired & they paid $$ toward a new replacement. I would recommend them. I only have one complaint, they use Sears now & you can't schedule a repair as quickly with them. You can choose another company to come out sooner, but Sears doesn't put AHS customers in front of their customers, so longer wait time. Sometimes a much longer wait time depending on appliance and season time.

Town And Country Doors - timely, professional, fast, 10 Stars!!!!

My heater went out last month in the middle of winter. I work from home, and was freezing. I called AHS and they had someone out in a couple of hours and it was fixed! Very happy with my service!!! Fast and friendly.

Technician arrived, assessed the problem and ordered a new faucet that was delivered the next day. Replacement was scheduled the following day but a technician was in the area and repair made the same day faucet was delivered.

Since I moved into my house, I have had trouble with my heating/ac system. I had a policy in place with AHS from the former owners and I have used it at least once a year. I have renewed this policy a number of times. Each time I need a repair, I call AHS and someone comes out to fix my problem. Thank you. This service has made life a lot less frustrating.

For several years we have been covered under AHS home repair coverage. They have repaired and replaced swimming pool motors, hot water heaters, dish washer, and repaired refrigerator, repaired air conditioning system. Even when the deductibles increase, we are Very Happy with the service and their technicians!

I had no problems using the automated system to create a service call. My problems started afterwards. Universal Plumbing seems to leave all warranty work for last. The "first" appointment they had was in two or three days. Universal had changed the water heater in the past but when the techs came out, they had to "check" the system out and then order a heater. Then it was another four days until I could get another appointment for the install. The techs were great, it's the company that is lacking. Please review and try not to send them out to me again. Also, it is better to e-mail me then call. Thank you.

Needed electrical service - Great Service.

We have had numerous occasions to access our AHS warranty. We greatly appreciate that AHS uses Ace Plumbing as a provider. Ace Plumbing has been excellent. AHS representatives are always helpful and courteous.

We love our contract with AHS. We have had to use it a few times on different appliances and the experience we have had has been excellent on the most part. Our dealing with AHS has been excellent. We only had a bad experience with one of the companies that they had come to our house and when we called and told them how bad it had been they sent another company at no additional charge. I highly recommend getting this warranty for your home.

AHS has been great about sending contractors out and getting things fixed in a timely manner. They have NOT been great about responding to customer service request when I had issues AFTER the repair. I requested someone from AHS contact me on several occasions but I never heard from anyone. For example my dishwasher does not clean my dishes. They sent contractor out who said it was my dishes or soap. I paid for 2 service calls. I emailed c/s to discuss that my dishes were not cleaned. I finally called in and requested a different contractor be sent out. They determined that the dishwasher is not draining because the line was not ran correctly. MY dishwasher is still not cleaning and had black mold on the bottom. Picture is uploaded.

I had AHS for many years at my home at **. Then my mom passes Carol ** and I moved to a condo. Started up with AHS all over again. They are quick, know what they are doing, explain everything. They are the best.

AHS amazing company. During the coldest weather in NC my heat pump stopped working. I used the internet to request service at around 8:00 pm Thursday night, and at 9:00 am Friday I had a contractor call to set up an appointment with me. I called AHS twice with regard to the part that needed to be ordered. I cannot believe how concerned, and professional the people were who I spoke with. Believe it or not, I felt I was talking with a friend, rather than a company. Extremely satisfied.

I like the idea that help is just a website that is just a click away or a simple phone call to a well informed service representative.

Fast, efficient and friendly response.

All of my problems concerning my house that have been covered by American Home Shield have been fixed well and answered promptly. I am very satisfied with the service.

Clothes washer needed repair. Technicians were both good. Scheduled appointments for my schedule and repair was done. Very satisfied with work. Both techs were knowledgeable and very courteous.

The service the company provide is excellent. I will renew my service and recommend to others.

My heating/ac system was not heating. I called to book a repair because of the special needs. The heating/ac is located of the roof of a two story townhome. I ensured this was made clear to dispatch as well as both contractors. Two different contractors came to my home the first 30 minutes after time window and the second 45 minutes. Neither was prepared to go on the roof, leaving me to rebook (missing work). Not happy at all. Poor Customer Service over the phone with dispatch, and the contractors asking if I had a way for him to access my roof.

I needed a new hot water heater for my house, put in service call and in no time the plumbers were at my door. I had to put in a call back, and it was even faster in a service turn around time. Very happy with AHS. The plumbers told me they are the best for getting your stuff fix right the first time. I renewed my policy with them and glad I did. Thank AHS.

Late last year we had a sewer backing up, and you sent out two different people to work on it to no success. The problem wasn't inside the house which they worked on in the bathroom, it was working fine. The problem was under the house and in the line out to the alley. I was told since they hadn't fixed it I could call anyone I could find. I called Kelley's septic tank and sewer service and they fixed it first time. I have had your services a long time and paid out a lot of money. It cost us $160.00 for them. You told me to send the bill to Memphis and see if they would reimburse me. They did not and that is why I am angry.

Agent was helpful in setting up my renewal. Last service to heating unit was the next day. The repairman explained the repair being done.

I was getting rusty water from my hot tap. I called American Home Shield. They sent out a tech to check the water heater and determined it was bad and ready to go. I have a finished basement and was so relieved we caught it before it went. Since it was a 75 gal. tank we would have had a mess. Thank you for your prompt service.

I like the service. It great but it look like every year I have to get my AC repair and sometime it be the same problem. It will real good for a while then stop working then back working good again. So I might be calling back soon for a AC repair.

I have had to use the services two times in a short period of time. AHS was extremely helpful and I am so thankful that we enrolled in their service. I did it not ever thinking we would actually need it but for my family's peace of mind. I did give us that but also saved us significantly on out of pocket cost. I have recommended AHS to several friends and associates.

The person that was sent over was on time, looked at it, explained to me what he thought was wrong, did what he recommended, and fixed it.

The company that fixed the washer was very professional and knowledgeable.

AHS makes repairs easy. I've had 3 repairs this year and all of them were hassle free and done right. Thank you and I never miss an opportunity to recommended AHS to others.

Sears came out on Feb.19th and repaired my refrigerator and he had the part in the truck and did not have to order. Very pleased with the service.

I am very pleased with AHS. The staff is very polite and helpful. I have been very satisfied with the companies who come out to do the repairs. I have no complaints. I had a situation with one of the companies not reporting payment. I did have my receipt for proof so that was taken care of.

A customer for over 10 years and have never had an unsatisfactory call due to the contractor. I feel safe they have entry to my home and am confident they will FIX what ever is broke, quickly and professionally. Thank you AHS.

One of the commodes should have had the plunger replaced and the chain inside keeps coming off things that didn't happen before. The hot water heater screams and we were told that was normal, funny it didn't do it before. We spoke to the electrician while he was here explaining that the starters he replaced were very noisy and we needed them changed out. We have also called him and reminded him. Still no return visit. He put in a light in the kitchen and one of the fluorescent bulbs comes on and off... Perhaps its in the wiring. The ice maker was corrected so far after their second visit to align the gears.

I have called on 3 occasions and have had a pleasurable experience each time. The associates were very professional and helpful. The technician that came out was very professional and knowledgeable. I would recommend American Home Shield.

The Tech that came and fixed our heater was timely, efficient, courteous, and polite. Thank you for him coming to our house.

I've had to call A.H.S. twice recently. The first time was for my high end oven that stopped heating almost exactly to the day the manufacturer's warranty expired and the second for my dryer. The first technicians weren't familiar with the brand so AHS sent some different techs out a couple of days later, they got on the phone with a representative of the manufacturer and together determined the problem and solution. It took a week for the parts to arrive so about two weeks after going kaput they had the oven working and I've had no problems with it since.

My A/C and heating unit are original to my now 20 year old home. I had to call AHS several times over the years to work on it for one thing or another. But a couple of years ago, one of their service company techs figured out that we needed to upgrade the capacity in the electrical system, plus a pinhole leak was discovered in the outside unit, which was causing a Freon bleed off. We were able to take care of these important finds and so far, absolutely no more problems. We'll eventually need to replace the units, but thanks to AHS, our 20 year old units are working beautifully and every year is another blessing.

Dripping faucet in the bath room. I thought that this was covered. But when the technician came, he told me that he had checked and it was not covered. He then explained that he could repair it for a charge. I appreciate the honesty of this technician.

In 2013 - my dishwasher was not draining. It took over 3 months, 3 different companies and minimum of 10 trips to my house to try to find the problem before the right mechanic finally came out and repaired it. Also - December of 2013 I called for service on my central heater. ** came out and said my wires were burned because the pilot on the heater was way too high and needed a part etc. He said it could have caused a fire. He got the heater working, but he said that he still needed a part and to talk to someone about what he could do to complete the repair and am still waiting after 2 months.

Most of the companies I've encountered were expedient and very personal.

Needed my washing machine repaired. The Service Tech that came to do the service was very knowledgeable and informative. He was able to repair the machine to my complete satisfaction.

It took two visits, almost a month and a more experienced technician to fix a relatively simply electrical problem... Home Shield adjusted my deductible charge but only after I complained about the contractors level of effort put out on the first attempt to fix my problem.

Very, very good service. The technicians came to perform their job in time. I do recommend others to use AHS.

AHS customer service is awesome. The monthly payment is worth the peace of mind knowing that if something breaks and I don't have the money at the time to repair it or replace it, I am covered.

Customer service is very helpful. Always there to help. The only knock is that some of the vendors are not as good as others.

I've taken advantage of my warranty every year that I've had it - going on 6 years now. The program is worth every penny!

Prompt, courteous, professional.

We filed our request over 2 weeks ago to fix garage disposal and one plumber came over 2 weeks ago today couldn't fix said his boss would come out. We have called Home Shield at least 3-4 times on this situation. Yesterday the plumber was suppose to show between 12-4 so I stayed home and my husband took off work early to be here and of course no show or call, so my husband called HS told the plumber to call us which he did. Said he would come but it would be after hours, no call or show. We waited till 8:00 pm!!!!!!!!!!!!!! Not happy.

I have been very impressed with the level of professionalism and customer care demonstrated by Home Shiled. The concept was introduced to my wife and I just a few months ago. We signed up and have been so fortunate that when our AC motor went out all we had to do was call and it was done. Not long after that our clothes washer will not spin. Again when we called, it was taken care of right away. In fact the unit was replaced. We have not stopped singing the Praises to Home Shield and sharing the experience to all our friends.

The technician came in within the allotted time frame window. Did a quick assessment of the problem and within 15 minutes he had it fixed. The technician is knowledgeable and professional.

Getting repair company to do the work / Finding good repair companies.

When we bought our house a few years ago, AHS was included in the purchase. In that first year, we had a problem with the plumbing, and a couple of other issues, all of which were fully covered by AHS. Each year since then we have purchased the plan, and it has been worth the money. Our dryer has been repaired, drains unclogged, microwave and garage door opener replaced.... The customer service team is always very courteous, once you get through to them, the only issue sometimes is navigating through the messages to get to the right place. The service technicians always respond promptly. In normal circumstances they are there within 48 hours - most often 24. In the case of an emergency they are most often there the same day. For the cost and all that is covered, I cannot recommend AHS highly enough.

Our Heating unit to our home was serviced twice, with AHS and the third time it needed to be replaced. All I can say is AHS did a quick and professional job in handling our situation and replaced our outside heating unit with just a small cost to us out of pocket. I highly recommend this company (AHS) for all your home repair needs and for the protection as long as you own your home, Thank you AHS!!

Great and fast service ...

Vibration in unit, Contractor checked, found no problem, said ice must have been on one of the blades.

Great service! Came out as quickly as possible and listed to me about what was wrong. He fixed an intermittent problem, which is difficult to do! Great work!

The vendor that came to repair my range top was the 3 Ps; polite, professional and punctual. Repaired to my satisfaction.

American Home Shield is always attentive and quick to respond to our request. They honor our preference for a particular vender to provide the service needed. We have had AHS in NJ and in FL. We wouldn't use any other company.

There when we need them. AHS is a great service for home owners - the money spent for their service, is worth every red cent you pay out of pocket, i.e., plumbing, appliances, electrical, heating and air. In the real world we never will truly know not if but when your vital needs will be challenged.

Well, it is Saturday morning and I sleep in until 6:30am, which is late for me. I hop out of bed and hit the shower. But wait a minute, the water is only lukewarm. At this time I'm pretty sure I know this is going to go bad quickly. Sure enough. I am now dealing with a cold shower. Something I haven't enjoyed since college. Then it hit me. We have American Home Shield. One call to AHS is all it took. Within the hour the plumber called to set up an appointment and I was soon on my way to getting a hot shower. The really good part of the story is that my $1600 water heater was paid for by AHS. If you don't have AHS, you better think about signing up NOW.

I've used American Home Shield now for over 17 years and I've had nothing but good experiences each time I've needed to call for a repair. Contractors have been responsive and on time and the repairs have been made in a reasonable amount of time. Since my husband passed away 2 years ago (a handy man) having American Home Shield has relieved me of worries about repairs at my house. Thanks for great service.

I have had two incidents I have called in over the last four months, including having had our heater stop working in January in Seattle and having our kitchen faucet start leaking under the sink. Both vendors not only went the extra mile but the heating vendor exceeded the response time due to health concerns we had in our house during a very cold winter month with no other heat source in our home. AHS staff did their job, but it's the vendors who make all the difference for the quality of service. And each time, I have found they were professional, informative, courteous and pro-consumer with great quality work. Well worth it and gives us peace of mind on an older home that our maintenance needs will be addressed.

Our water heater sprung a leak over the weekend. I called AHS on Saturday morning and using the automated phone system, accidentally scheduled for the wrong appliance. At the end of the call, I said Customer Service, and reached a very forgiving customer service rep. She canceled the wrong appt and then helped notify the correct company about our problem. After verifying the contact information for the water heater company, she made sure there were no additional problems she could help resolve.

They done a great job repairing water lines.This service was done by Babb Plumbing Service.

I lost my husband in July. A financial advisor suggested American Home Shield for the unexpected. I was somewhat skeptical but also all my fears about my new life were a bigger factor so I agreed. When my pool pump stopped working I called. Within 24 hours I had a service person here and issues were resolved immediately. I simply cannot even put in words how grateful I am and the peace I feel knowing I am in good hands. Thank you American Home Shield for the quality of service and peace of mind you have given me at this difficult time.

I called 2/14 in the evening about 1900 hrs that my furnace was not working and did the thing with the computer. About 2 hours later I called and talked to a rep and she told me that she would get on and get someone but, she said it is the weekend. The next morning at 0900, I called again and talked to another rep and she said she would go down the list and try to get someone. In about 30 minutes, she had a repairman on the way. When I talked to him he told me he was on the list for 24/7 call outs. How happy would you be with such service.

Very courteous and helpful and on time with an ahead phone call!

AHS sent F.I.G Services out of Mansfield, Texas to solve a breaker box problem we were having. They were a little late arriving but diagnosed and fixed the problem in about an hour. We were satisfied with the results of their work.

We have had AHS coverage for more years that I can recall but at least 15. We have found it a godsend on multiple occasions for at least 1 dishwasher, 3 air conditioners, 1 (maybe 2?) furnaces, a burst water pipe, and several swimming pool pumps. Service as always been good. But mostly is the sense of security we get by always knowing AHS is there when we need them and we only have one place to call. We also have two refrigerators purchased before we had AHS; one is 30 years old and one is about 20 years old. I sometimes think having AHS has made them last this long!

Please do not use Grace Plumbing in Chandler, AZ. They never show up on time. The first time was scheduled from 2pm to 6pm. They called at 8:30 pm. He did not bring a disposal. Had to reschedule. Next time 1pm to 3pm. Did not call. Finally called at 9:30pm. I refused to let them come. It would have taken an hour to get here. He would have been here past midnight. Next time called at 7:30 pm on a Sat. night. We refused. He came Sunday morning at 9:30am. He installed the disposal. After he was gone we ran the dishwasher. We noticed that the dishwasher wasn't draining. We looked on the internet to see what the problem could be. It said that if you got a new disposal that the knockout cap wasn't removed. That was correct.

Recommend AHS all the time to others.

Oven repair done with knowledgeable repair man. Parts were ordered and shipped to my home. Repaying man from GE came when he said he would return.

I had a drain that was running slow. The person that showed up from Pipe Down Services was extremely nice, but it made me mad when he explained that they will not get on the roof to unclog drain. This should be in BOLD on the contract. Someone should have said something when I called in. They had my policy number and could have helped me to understand this. I had to pay my $75.00 co-pay and he did absolutely NOTHING. I think this is very unfair. Either the person that helped to open the ticket or Pipe Down Services should have said something. This would have saved me time and money and the company time.

I would notify AHS; within an hour I had a response for equip. in question of service. They all were polite, clean, courteous. All of the crews were quick and had all answers in a heartbeat. Knowing this I could see they were all 100% on top of their jobs in question. I recommend AHS and their crews they use to anyone. One very happy customer semper-fi oorah!

We recently had our refrigerator fixed and ever since it has leaked. Not sure why, but it is a problem. Thanks.

As a result of this extraordinary winter, I need emergency plumbing repairs. The assigned plumbers were timely and professional and made a tense situation far less stressful.

I had an issue with my hot water heater. I filled out the form online and I received a call from a plumbing company in a couple hours. They came out and fixed my issue and other things and were extremely helpful and courteous. It was so easy I couldn't believe it.

It took several days to get an appointment. I had to finally call Sears to set up the appointment instead of them calling me. The workers were satisfactory, I just feel that I should have been called within 24 hours as was stated when I made the service request.

Had water pooling in refrigerator. Called AHS and a service vendor called back in an hour. He arrived the next day and fixed the problem. This was the third time I called AHS, for 3 different appliances and issues. All service techs and phone reps were polite and efficient.

About a month ago, I placed a service call for my commode and kitchen sink. The commode was finished but mounted crooked. They told me that they would have to order parts for the sink. I was recently told that there were no matching parts, but they could use chrome parts. I told them that would be okay. I haven't heard from them since then. I was waiting to have the commode straightened until they came back to do the sink.

We recently, had issues with our heating on one of the coldest days of this winter. The techs that were sent out worked tirelessly to get our system repaired. It took three guys, they all kept a professional and upbeat attitude the whole time, even though I knew they were having a hard time.

It took weeks to get the repair finalized. Wrights Refrigeration took weeks to give AHS an answer. I have had food on ice in coolers since January?

When I was originally contemplating buying a foreclosure, the thought of potential problems and repairs was always top of mind. Luckily, I have had very few issues, but the ones I have had AHS has taken care of in a timely manner. I would highly recommend AHS to anyone.

I have recommended AHS to three people who have ALL subscribed to your services. What better experience could you ask for?

American Home Shield was very responsive in reacting to our Service Request. Within 4 days of our initial service request, we were contacted by an AHS Vendor (Northwest Water Purification), a service call made, and our water softener repaired to our satisfaction.

One of the best decisions that I have made with regards to helping my family was to enter an agreement with American Home Shield. AHS has proven to be a very valuable and dependable service. I utilize their service in assisting my mother with her home repairs. She lives at a distance where I am unable to directly help her with home maintenance. Now I enjoy the peace of mind knowing that she can call directly to AHS for service-related issues. I pay the maintenance fee and she receives exceptional care. This arrangement, as already noted, has been one of the best decisions I have made in regards of taking care of an older parent. AHS has been a great asset for my family.

I had a very fast response with the company as far as repair and replacement. Called one day and by the end of the day someone from the repair company called me to schedule an appointment. If they couldn't fix it, the company replaced it.

Over a month ago I called for repair of leaking dishwasher... had to order and wait for parts.. Second repairman came and didn't use parts... Installed new motor and ordered more parts.... Was told to use dishwasher, but it may still leak. Now soap dish is frozen and washer makes a "rattle" and dishes are still not getting clean on one side, which were my original complaints!!!!! Other part came yesterday... but have to wait until Feb 24th. We have always been very pleased with AHS.... People very helpful and friendly. Only had minor repairs before, but this has been a month long ordeal. Thank you.

We had service twice lately: 1) The annual check up of our HVAC system, and 2) repair of our sink disposal unit. In both cases, the men were prompt, professional and the work was very satisfactory!

I received excellent service through AHS. My garage door was not working and I made my request for repair online. It was easy and fast. AC garage company came out and fixed the problem. They were very professional.

I highly recommend purchasing an AHS warranty if your home is getting on in years. I'm very pleased with the service I received to replace my water heater. I didn't appreciate AHS until I called for help.

They did a great job and gave me a plumber which would have came out but I called and cancelled due to the fact that I fixed the problem. Service person said “no problem, glad you fixed it” and if I had any problem again feel free to call. Thank You AHS.

AHS was very helpful and made an appointment quickly for someone to come out as our pool line was a bit clogged and with the weather Dallas had this winter we feared possibly a broken line. AHS contractor, came out on time and was very professional. Thank you AHS!

I had an issue with our lights dimming (flickering) so a call was placed to AHS and within 24 hours a technician was scheduled and arrived promptly. He checked problem and replaced a breaker while he was here and the problem was solved. Quick appointment with scheduling and technician resolved problem while he was here. No follow up was required.

I have been with American Home Shield for many years, and have found service to be outstanding, and all the vendors that work with them to do service are professional.

As always when my hubby is deployed things break down. This year has been especially rough. Water tank and heater both croaked in this crazy cold weather... One call and I was taken care of, no run around, no hidden fees, just nice people and great work!!

My husband and I own a townhouse which we rent to a nice couple. Luckily we have American Home Shield coverage for our home and the townhouse. Our tenant called us on Christmas Eve 2012 to tell us that the toilets were backing up and waste was coming up out of the shower and bathtub drains. It was an awful mess. We called American Home Shield and they sent a plumber to the townhouse within 2 hours. He fixed the problem. Everyone could enjoy the rest of Christmas Eve after that.

I have been with AHS since the 90's and they have given me the best service however, my last service call was a disaster. The company sent to do my repair was A1 Appliance, the technician they sent to my home was incompetent. I actually paid this company twice the service fee to do the job they should have done on the first service call. I will continue to use AHS, as long as they never send A1 Appliance to my home or my rental property again.

The response to my service call was very quick. The problem pump was replaced and all work was done in a very professional manner.

Since 2002 we have had Home Shield. So far it has been a great investment. This is the fourth or fifth time they have worked on our cooktop in that length of time. Maybe it is time to replace it although we have had two water heaters replaced and one washing machine replace with no problem.

When I have had to call for service I have had courteous and prompt responses. The contracting companies that have been out to my home have completed the services the same way. I am very satisfied with AHS.

Good company. ..I've been using them for about 18 yrs. And I've only had 1 bad experience.

Overall I'm satisfied with AHS. However there were a few occasions when I had plumbing issues that it was extremely difficult to get a plumber to come out because AHS did not have one on their list that serviced my area. Also I had an issue that unfortunately wasn't covered by AHS and made me wonder why I even have the insurance. It was a fairly major repair and was not covered under my contract.

The service from the contractor was professional and personalized. He was able to explain things in a way that we could understand without sounding too technical.

I have extremely please with the service I have received from AHS in the past 10 years that I have been their customer. They have always responded quickly with extremely qualified techs that come to do the repairs. I convinced my mother and daughter to have contracts with AHS and they have been pleased with the service they received. It gives me peace of mind not worrying about a major repair expense with home repairs.

Had plumbing company due to no-low hot water, was a circuit breaker problem. Electrical company came, confirmed the problem quickly, replaced the breaker and the water is hot again.

One day we noticed our hot water was not as hot as usual and it did not last as long as before. I called and scheduled an appointment with the operator. The company that responded was on time and the repairs were done immediately. Happy!

The dryer stop without warning. I explain to the tech person who came out, what the situation was and he checked the dryer and located the problem without any difficulty.

It is definitely a great company!!!!

The touchpad on my range top microwave oven stopped working. A service technician was at my house within two days. After it was determined the microwave could not be fixed, AHS offered a replacement with the same features as my current microwave. I did some research and realized the replacement being offered was a little larger than my current unit. I selected another unit that would meet my needs and AHS approved the selection. Within a few days, the new unit arrived at my door and was installed. I could not be happier. I want to emphasize the replacement AHS originally offered was a top of the line unit with great features. AHS makes maintaining my home stress free.

Well my dryer has been broken for over a month now. The tech has replaced the start switch three times, has replaced a timer and a motor and the thing still does not work, I am getting impatient. He is going to try something "else" sometime this week.

Parts ordered and received within five days of first visit and diagnosis... 2nd visit after receipts of parts is nine days. This is completely unsatisfactory!!!!

We have used American Home Shield for over three years and have been happy with the service we have received. We have had a couple issues with the contractors but American Home Shield was quick to respond with a solution. I would recommend AHS to anyone looking for a home warranty program.

Gas furnace stopped working and a part was needed to be ordered but was on manufacturer backorder. Until mid March, I purchased and had installed a new furnace and AHS is going to issue me a cash-out for labor. Great!

Last repair was done in a timely manner.

The company you sent out was at the house the next which was January 14, 2014. They let me know the next day that it had to come from their supplier. It is still not here and the only way I could get information was to call them and was told the supplier hadn't let them know anything. Not very happy about this!!!

You had to fix (garage door opening) and did it quickly and a good job.

With having American Home Shield I have been able to save money on so many repairs that would have put me in the poor house. Each repair has been done and in a professional manner. I keep trying to tell everyone I know about how well this company has helped me.

The experience with American Home Shield was good. We just had to call them once and they went out there and did it.

The technician was punctual, neat, pleasant and very knowledgeable of how to repair our system both times he has been to our home. He was very respectful of us and did not talk down to us or act like we were unable to understand what he was assisting us with.

Heater did not go on. Did not know why, so I called American Home Shield to report the problem.

I am pleased with the service and especially satisfied with the program. AHS is great and I wish I had it earlier.

We bought our home in 2006. We have been paying yearly for American Home Shield and have never used it. That's good. Our older furnace decided to stop working in the midst of Chicago's brutal winter. The company we have used for years told us that it would be too expensive to fix a 23 year old furnace. We then called American Home Shield and they sent someone to evaluate the furnace. They repaired 2 major parts and we are toasty warm.

My most recent experience was working with what was a long and complex transaction. We finally got the home to closing and the next day I received a call regarding their washing machine not working any longer. We called AHS. They were out within the day and fixed the issue. The last thing I wanted to do was have another discussion and negotiation. Peace of mind is ever present when AHS is in place and an active partner in producing happy clients.

Craig ** is my representative... I have worked with Craig for years and if ever I or my clients experience issues or problems, Craig is right there to help out. Coverage and contractors have been excellent for the most part. Price is a bit higher than some other warranty programs but the value for reliability is there. Thank you AHS!

Re: Repair to Washer & Dishwasher - Very pleased with the prompt, professional service. The AHS coverage was just as advertised and well worth the yearly agreement cost.

I've been with American Shield for about a year now & so far so good. After a very bad experience with another home warranty company, I decided to change companies. I had heard mixed things about AHS, but decided to give them a try. Not only were their prices for coverage better than most, they covered more items under each category also. I've used them 3 times & each service call was handled fast & satisfactory.

I love the company and what they do! I can save so much more money!!

I have always explained and recommended highly, the AHS Home Warranty to my clients. 99% of my clients choose this warranty and have been so thankful they have it. One of my clients older dishwasher quit shortly after moving in their home, AHS replaced it! My client last summer had her older stove/double oven quit, a few weeks after moving into her home and AHS replaced it with a new profile stove and built in microwave! Wow fantastic service and coverage!!

Every request has been dealt with efficiently and promptly.

My mother had American Home Shield when she bought her house. It's a good coverage of the house so I also went with them. I've had AHS since 2006. I used the service and when I did use it, they were prompt, they've been pretty good and they've been finding the problem most of the time. They're reliable.

I am satisfied with AHS- American Home Shields. AHS has helped me in various ways namely: It replaced my stove, which cost was about $1,000.00 with a new one when the spare part could not be found. It also replaced microwave oven on top my stove with a new one which cost was more than $700.00. When I call them for any repair, their contractor does a good job costing me only service charge of $75.00. AHS is a good deal. On many occasions I had called AHS, they always answered promptly and render the desired services. I have been with AHS for more than 9 years. Thanks AHS.

The contractors they use are honest.

My husband & I are very pleased with AHS. All our claims have been handled promptly & successfully. We also like that we can submit a claim anytime by phone or email. AHS has saved us money as we have an older home and there's always something that needs repairs. We have recommended AHS to friends & will continue to do so.

1/8/14 Called in the problem to AHS. 1/16/14 Dishwasher serviced by Sears (either myself or my fiance took off work to be home). 1/23/14 After researching parts, AHS ordered a new dishwasher and I paid $124 for the upgrade difference. 1/31/14 Dishwasher delivered (either myself or my fiance took off work to be home). Was told previously it was scheduled for the install on this same date as well (via Sears install), but Sears never showed up. Spent 3 hours on the phone between Sears and AHS and was told it would be another week before it could be installed.

I have 2 zones in my home, one zone was not working, after having the company come out that was given by American Home Shield, the workman that was here, did not wait to see if the heater came on, and when he was finished both systems did not work, and the company would not come back out that night to correct the problem. I had to call someone else who did come out at 9pm to fix the problem.

Service person called as promised, came and evaluated issue and actually was one day ahead of expected with the part and completed repair.

Our heater stopped working, and in a PA winter that's a big deal! I called American Home Shield, and they were able to dispatch someone within two hours! The heater was fixed quickly and effectively, and it cost us very little! We are so thankful for American Home Shield!

I contacted AHS in Dec. when my heat stopped working. River City Heating responded to my house. Since they left, they have been back to my house 5 times. My heating unit runs extremely loud now, and my last electric bill usage was 7 times more than the normal usage for the last 6 months. I don't consider the unit being fixed when I'm paying a $300 electric bill and I'm not staying in the house. I'm more disappointed that no one called me as a follow-up.

It's man made, so I know that things will give out or wear out. This happen not once but twice and each time at the beginning of a cold snap with snow, ice freezing rain. The first time, I got a little fluctuated, but then I went back and read the rules I understood (I worked in Health Care, so I know that you, or the person assigned to the area cannot be everywhere at one time). They did not let us know (that would be nice to let the customer know) what is going on. The second time it happen I totally understood what was going on (plus) they informed us what was going on, knew what to order and (that take time) one have to realize (the customer) you have to have patience. When the piece arrived, he called to let us know that he is on his way and it only took ten, if ten minutes to fix. Thank God now the heat is on.

I've had AHS coverage for several years since I purchased my condo. I have been pleased with the service.