American Home Shield Reviews

Since we moved in, our washer was making a loud warning noise whenever we started it up, and its dryer also stopped. The belt had burned through the pulley because the bearing was not spinning. I submitted a claim over the phone and the experience was good. It's a lot easier to do things over the phone and I like to deal with a person 'cause I can talk to them and explain things. With the automated voice person, it's harder to explain what's going on.

I usually submit claims through the technician. If it's something that they can fix when they're here, it's just done then they put in the claim with American Home Shield. Most recently, our microwave was making a humming sound and sparking. When the technician came out, he said that it was normal mechanical failure and that at some point, it must have arced. Behind the inside panel, there's a burn mark where the metal melted. He said that the microwave is a fire hazard now and he told us not to use it until the claim process.

I've called American Home Shield to file a claim for a plumbing issue on my toilet. The plumbing company that was sent out was good. The only thing I don’t like was that every time I call AHS, I have to pay a $75 fee. Other than that, they have good customer service.

I called American Home Shield, sat on the phone for over an hour and they picked up. I was talking to them, and then they put me on hold. It somehow disconnected me and nobody ever called me back. My husband called, sat on hold for an hour, and then the call disconnected. Our HVAC died and the only way I've been able to get a hold of American Home Shield is over the internet. We have had people out about three times and the first contractor that was sent out showed up almost two hours after the three-hour window they requested we'd be at home for. We were out of town and by that point, the people we had at the house already left.

When I came home, my furnace wasn't working. I tinkered with it and it started back up, but when I came home the next night, it was out again and it didn't fire back up. I called American Home Shield and filed a claim, and I waited until I got a representative. I had someone call but they never showed. AHS said they were backed up 'cause it was very cold. I asked them if they could get someone else, so they went with a different company. The contractor came out the next day and determined what the issue was. They ordered the part and said it would take two days.

I've been very happy with American Home Shield. We had a problem with our heater. The heating unit went out. I put in the request online and they sent a reply back to me very quickly about who they had assigned it to. I put in the request on a Saturday and that following Monday the company contacted me and came out within 30 minutes of when they told me they would be there. I told the contractor what was wrong and he went up into the attic and diagnosed what the problem was. The igniter had gone bad. He then went back to his truck, got a replacement and installed it. He was finished within an hour and we have heat now.

The contractor came out to fix my oven. It was giving me an error code. AHS called me once they found out that the replacement part was no longer available. The manufacturer doesn’t make it anymore. AHS told me that they could either give me so much money for it or they would send it in for replacement. They ended up taking the part and rebuilding it. Once they got the part, it took about five before it could be installed into my oven. The contractors were good though.

There were a few plumbing issues that I was trying to get resolved and it was frustrating that they sent out a plumber from one company but he did not resolve it. AHS sent him back and he still didn't resolve it. Then, we had an issue with another toilet but AHS wouldn't let the plumber address that. Instead, I had to submit another claim. I assumed they would send the same guy that had been coming but they switched companies on me. I just had that company do everything, and they took care of it. It made me think why they sent the first guy when he has not resolved the first issue two times. AHS should stay consistent with the companies that they send out. Plus, I paid $75 every time they came. I've had a plumber out three or four times, and I paid that $75 fee the same number of times.

I made an initial request for service on my heating unit on 11/16. Someone showed up a few days later and stated that the United needed a part. That was the last I heard from anyone about it. Today, 12/06 I called American Home Shield and asked what happened to the repair. The associate didn't have much in the way of explanation but said they'd try contacting a different service company. I was put on hold for 20 minutes to hear that load of bull. Meantime, I have no heat.

AHS assigned a specialist to work with me in getting a contractor to come to complete my mom's faucet repair. I appreciate the follow-up calls and his assistance getting this repair finally completed. The serviceman had to make 2 trips to the house, separate days, however he was very professional and took the necessary time to fix the faucet, and made sure everything was working well. I appreciate Ken's support on behalf of AHS and Scott's work on behalf of IGD Plumbing. Outstanding Service Gentlemen!!!

American Home Shield sent Hartman Plumbing Services to fix my water heater. They showed up and said they couldn't fix it because they needed a bracket to replace the element and said they would be back the next day to fix it. First of all, a bracket has nothing to with replacing an element. They just screw in. Second, they never showed up to fix it. They apparently only take voicemails so I left a voicemail asking them what the deal is. Never got a response and they never showed up. Stay away from this plumber. They are incompetent and totally unreliable. American Home Shield didn't do anything about it either. I ended up fixing the water heater myself.

Let me first say that I acquired this warranty by switching escrow companies at the last minute and it has truly been worthless. I've tried to put in 3 claims now and to be totally fair, my last claim was partially my fault. I took advantage of their promotion to pay $75 and get a furnace check-up and had to cancel my appt at the last minute so AHS would not refund the $75 I pay. However this happened after previously trying to put in multiple claims for my plumbing. That was a nightmare filled with claim operators purposefully leaving out key information about my reported claims, REALLY long hold times just to get someone on the phone, and useless supervisor escalations only to be given a vague and inaccurate rejection of my claim because the company tries to reject its responsibility. Take your business elsewhere or save your money.

I had been with AHS for many years. Not only do they raise their rates if you have a claim but they stop covering items without telling you. Many of their contractors are the bottom of the barrel. AHS use to be a great company and I have sent many referrals but that has completely changed. It is VERY difficult to get problems resolved. Time and time again the contractors don't finish the job but say they have to get paid. There are multiple reasons why I stopped using AHS but when they continue to confirm they don't care about long term customers, it's time to move. Do a little research and you will find there are better companies that cost less and have lower deductibles.

My gas heater was working intermittently. Sometimes it was blowing cold air and sometimes it wasn't coming on. Then, it would work one day but did not work at night. I submitted a claim with American Home Shield late Saturday and I wanted somebody to be there at the time when I wasn't working, which was Monday. I thought somebody would show up on Monday but they were booked and nobody showed up. The first thing I did in the morning that Monday was to call American Home Shield and I was on the phone over two hours. I never had a chance to talk to anybody. They put on the music then forgot about me. It was horrible. But when I file a claim with American Home Shield on the computer, I just put the information and it would be great.

I ended up in a situation where I own four houses, and I couldn't maintain them so I took out these insurance policies. Within three months, my air conditioner went out and I got it fixed. I submitted a claim for it online at American Home Shield and I got a response to the email within 24 hours, but the contractor took a couple of days to get here. When they came, the first guy couldn't fix it and he needed somebody else. The other person had a medical situation in his family so it took 10 days to get it fixed. But they were very nice and professional, and the air conditioner has been operating fine since then. I've been enjoying the AHS warranty and I've recommended it. I've only used it one time, but it gives me a little bit of peace of mind and feel a little security since I have four houses that I'm trying to keep up.

The upstairs bathroom was leaking and I submitted a claim to American Home Shield on their website. It took three days to get the first contractor out and then, he refused to work. He wasn't interested in fixing it and so, he said that it was a lot bigger job than it actually was compared to what the other plumbers have said. AHS got me on schedule with a different contractor and it took a week to get him out. It was an aggravating experience with American Home Shield. The contractors did not like the repair and they outright refused the claim even though there was no avoiding it. They said that for them it qualified as a modification, so they were not obligated to cover the repair. So, I ended up getting a different plumber out there and just pay them out of pocket. It was the worst claim experience by far.

For more than three years, I've been with American Home Shield and any time I call on them, they make sure they are there and they answer me. They have excellent reps who always solve my problem. In fact, I called them when the lights in my microwave started flickering. The extension just went off and the microwave stopped working. This was last week. American Home Shield's contractors also do a great job all the time too. Each and every one of them that came to the house, made sure their job was done.

The handle on my stove broke three months ago, but we were not sure we wanted to file a claim. But then, the display on the stove started acting out too, so we decided to file a claim. We did it online because it was faster. The AHS reps as well as the contractors have been very professional and nice. When the contractors first came, they assessed the problem and they told us they were going to check with AHS to see what they were gonna do. It was during the holiday, so I didn’t hear from them. And on Tuesday, after Thanksgiving, I called the provider directly and find out what was going on. They said they had ordered the parts, and they were waiting on parts. They also said that they were gonna be receiving the part within the next day. I got a call the next morning that the part was in, and they came the next afternoon. So far, we have not had any bad experience with AHS. Everything has been positive.

I was having plumbing issues with my toilet and faucet and an electrical issue with my doorbell. I went online and filed a claim with American Home Shield and I got a response from them within 24 hours. The contractors then came and they were both great with regard to their personality, professionalism, and knowledge of the problem and solution. They fixed my doorbell, toilet, and sink in one day.

I called American Home Shield four times and I requested service for the furnace. The lady rep who talked with me two weeks ago told me that rust is covered by my insurance. But when the technician came to check, he said it wasn't covered. My insurance only covers it if it's rust and the unit is not working. But with my furnace, everything is working normally and the only problem is the rust. There was a lot of rust though.

Everybody is always pleasant and takes care of business quickly when I call AHS. When I set up a ticket, they always have somebody to call me within three days. The contractors have been great. They come in and fix the problem quickly. Plus, they are always nice and polite. They make sure everything is working properly before they leave. Recently, the toilet and the faucet were leaking. But everything has been working great since the repair.

I called American Home Shield for my washer that was making a noise, and for the refrigerator that just stopped working. Submitting claims for those went well, although it was not a simple process because AHS puts me on hold for quite a while whenever I call. This time, I stayed on the phone for 11 minutes but hold times can range up to 30 minutes. And then, they call me back.

Our washing machine wouldn’t start or function at all and I filed a claim for it at the American Home Shield website. Navigating the website was pretty convenient. It was easy to understand and it was easy to go through the prompts. Then, it took about five days from when I submitted the claim to when the contractors came in and did the work. The contractors were friendly, professional and they took care of the issue and it only took that one visit and the washing machine was up and running. All in all, I’ve enjoyed the warranty. We had it before when we bought the house initially and since then, we’ve used it. It's worth having and I would definitely recommend it.

American Home Shield has always helped me with whatever I need to have done in my home. The only thing is that it takes a while to get through to them on the phone. But once we get through, they're very nice and they take care of whatever needs to be done efficiently. They handle everything really well. I recently called them about my dishwasher and the reps that I spoke with were very polite, professional and helpful. They sent out Dirt Cheap Appliance Repair, and Antoine did an awesome job of fixing my dishwasher. He had to order a motor for the dishwasher and then come back to put it in. I haven't used the dishwasher since but he checked it and everything appeared to be good. He also worked on my ice maker before that and fixed it. AHS is doing a good job.

I submitted a claim with American Home Shield online and the site was easy to use. However, calling in wasn’t so pleasant. There had been three times when I had to wait on hold for 30 minutes, and I don’t have the patience for that. That was in the heat of the summer last year. I was gonna cancel my membership but I thought that I didn’t have that many things left that could go wrong, so I kept it. And I’m glad I did because I had to replace my filtration system and it cost me $125. The guy that did it was fantastic. He came out right away and got it done in a couple of days.

I've had an awesome experience with American Home Shield. I call in my claims and the contractors they have sent out have been fabulous. They have been so polite, nice. and incredible and they take care of the problem in a minute. It's very incredible and I've been so pleased with their service. Once, I had a claim for my bathroom toilet that was continually running. The guy fixed it in a minute and I loved it.

My dishwasher was messed up and I filed a claim with American Home Shield over the phone. The tech whom they sent took the dishwasher apart and had to order parts. Thereafter, he put the parts on but then, the machine started being messed up again, so he had to come back out. Still, everything has been great since then. One of our appliances though was a couple of days over the allotted time for somebody to come back, which is 60 days, and we ended up having to pay another service fee. Sometimes when they put new parts on, it takes longer for it to get oiled up and get used enough to possibly have a problem again. If they've put in new parts, they should give it a little bit longer time. Also, it'd be nice if I could à la carte pick things in my package. I had to buy a bunch of stuff I’m not gonna use in order to cover certain things. Other than those issues, AHS is great for people as long as it's something they'll use.

We had a heating systems check on a house that we bought last June and the people did a great job. When I submitted that claim to AHS, I got an email saying that the service that would be provided would be covered. So, I went ahead and submitted the request. The contractor that was sent out was very informative and knew his business well. He also gave us some helpful hints for continued maintenance and how it's done. So far, our experience with AHS has been positive.

American Home Shield is very reactive when I'm having an issue. Submitting a claim with them through the internet is excellent. In no sooner than when I push the button, I've already got the contact of who’s gonna come out. I had no water pressure coming out and the contractor that AHS sent came right out the very next morning and was very efficient. They said there was a bad spigot diverter that they found so they adjusted the water pressure and fixed the problem. Everything is working great now.

There was water in my basement and AHS had a plumber come out. He was very professional. He knew what the issue was. It was a problem with the strainer basket under the kitchen sink and he took care of it. It was quick and easy. I do the claims online and they usually have a contractor call me within a couple of hours. AHS provides great service. I'm truly happy that I went with them.

I had a leak under my sink. I called American Home Shield to submit a claim and the rep I dealt with was good. I had to call the company that was assigned to my claim within 48 hours, since it was supposed to be with 24, but as soon as I did that, they set up a date for the next day. Randy came and he was nice. He knew what he was supposed to do and he made sure he showed everything to me. He fixed the issue and he let me know when he was done. He also showed me how to change and fix something if it came loose on the filter.

The contractor that came out identified the problem with my downstairs furnace and solved the issue. They were very good and courteous as well as careful, considerate, and prompt. Their quality of work was good and I’m happy about how everything happened. Also, the Home Shield rep I spoke with was very good. They were helpful, to the point and expeditious in getting someone to help me, and I appreciated all of that.

My washing machine was rattling and making a bunch of noise and I thought it was just that the load was unbalanced. I tried to fix that several times but couldn’t, so I thought of getting some help from American Home Shield. The tech that was sent out to take care of it was fabulous. It turned out that my load was unbalanced and the tech gave me some tips on how to avoid that and why it was unbalanced this time. He was wonderful and I would use the contractor again.

We needed to do some renovation work, and the guys that looked at the heating plate under my home figured that a pipe was cracked. They said I needed to get it fixed, and since I didn’t know one way or the other, I called American Home Shield. I was very pleased with the person that came out. He was very thorough, and after he checked, it turned out there was nothing wrong. It was just the outer coating of the pipe that had a couple of cracks. I still got charged a fee though, so I was disappointed by that. Another thing is that it takes a long time to get through to AHS. That’s not good when it comes to trying to get something done and being nervous about it. But I discovered if you call them at about 5:00 in the morning, you might get lucky.

I was trying to use the garbage disposal on Thanksgiving night. It had an automatic thing and had turned itself off. The water was also backing up into the dishwasher and was leaking so I made a request to American Home Shield online for technicians to come and check it out. I was told the name of the plumbing company and when they would be at. Then, the plumbing company called and made an appointment.

American Home Shield is awesome. Their contractors get the job done, and most of them are a little bit better than the others. I recently made a claim for our faucets, and they're performing fine since the repair. We recommend AHS.

There was something wrong with our hot water heater and normally, if a person doesn’t get out right away, I call back American Home Shield and get another provider. So, I’ve never had a problem. A rep came from Ray’s Plumbing and he fixed it. However, I had a problem with one contractor in New Orleans on the very first claim I made. The guy walked through the house and said he didn’t have any of the things he needs. He left. I called AHS immediately and they tried to charge $75. They kept resolving it, but then I kept getting a bill. I called the owner of that company and the guy quit work that same day. I’ve had the policy on some of my existing houses for over 10 years. I like AHS and I like to keep them. People think I’m crazy and then, when they have a big problem, I’m like, “Hey, you should've kept that home warranty.”

We’ve been with American Home Shield for three years and I have called them five times. Right after the phone call, not even by the end of the day, since I always call in the morning, I would get a call from whoever is gonna be coming out. It was excellent and great. The contractors came early. They let me know when they were on their way and they got here quickly. They were very knowledgeable and answered questions. As they were fixing, I was wondering how and why the things happened. They were quick to let me know and nice about that. I haven’t had any problems. We renewed every year, so we had no complaints.

The problem with American Home Shield is that it seems like sometimes they don't give the consumer all the information that they need. With my pool, I have three pumps. When I got my insurance, I had everything insured, including all the pumps. Most recently, they were telling me that my water feature pump is not covered. I said to them, "If it's not covered, why didn't you guys mention that to me when it was time to renew?" They don't do that. It's an omission thing with them where they may know something and don't wanna tell you what you can and cannot do, and that got me upset. They need to have people on the line who can tell me, "You don't have this piece insured. Maybe you wanna get it done." And then I can make a decision if I wanna pay the extra money or not. They need to be a little more assertive in taking care of their customer.

I had a plumbing issue and when I filed a claim online with AHS, their website was excellent. The contractor that came out and did the work was also excellent in their response time as well as in the service they did. They got the job done pretty quickly and finished in less than an hour. Now everything is perfect and working back as normal.

My shower was all backed up so I filed a claim with AHS and it took about three days for the contractor to come out. He was really good. He went through the whole process and told me what he might find and what he might not find. What the issue could be and what it couldn’t be. He also made a complete, humongous mess all over my house, but before he left, he cleaned it up. Everything has been operating really well since then. Having the AHS is valuable. They cover everything and I don’t have to worry about anything. I’ve referred neighbors to AHS.

We recently contacted AHS as we were left with no hot water as Water Heater needed to be replaced. After contacting AHS, they stated we needed to pay the $100 to have tech out or pay later. After tech reviewed that a new water heater was needed, AHS contacted me stating we had to pay out of pocket an additional $695.00!!! What? What is the need of home warranty if it's going to cost us homeowners ALL THIS money when something unexpected happens?

On the 12th of November we put in for a service call for our washing machine. Response time was fine and a service tech came out in the 13th and we were quickly told and sent an email that AHS had agreed to replace the machine. On the 14th we went to Lowe’s and purchased a new washer. I sent the receipt by email to the designated email address immediately after the purchase. On the 23rd I spoke with a representative to confirm that AHS had received the email receipt, and was told they had and that it was in process.

It took three attempted calls to get to a customer service representative. The first attempt after 20 minutes on hold, hung up. The second attempt after 30 minutes on hold, got a gentleman and then got disconnected after he verified my contact number, he didn't call me back. The third attempt I was on the call for over an hour total after holding for 30 minutes to then get transferred and hold for another 15 minutes. The rep Tamara was very rude and stated she could not help me cancel my account. She said she would have the last rep call me back tomorrow since she was gone for the day. Then she stated that there was no supervisor available. She said I have to wait for 24-48 hours to get a call back from her supervisor as she has to place a request. Wow I have never called a major company where there are no supervisors working? Will now wait for 2 days to see if I get a return call.

The gas furnace wasn’t working. Once it got below the temperature needs, the heat of the furnace was not kicking on. I filed my claim to AHS through the internet and navigating through it was a simple process. It took about three days for the contractors to be out and they were cordial. I know the theory of having a home warranty compared to calling a service directly. I know that the warranty is gonna be pushing to fix the problem instead of replacing the part. What happened was the tech came out and he fixed the issue. Then before he left, I wanted to make sure if there is a part that needed to be replaced as I know sometimes it takes time to get parts or he's just fixing it because he has to. I have two young children in the house, it’s winter, and it’s my furnace.

I had an issue with my fridge. I called American Home Shield and they sent Sears out to my house. However, the techs didn’t do it right, they didn’t fix it. So, over the course, from September until last week, Sears was at my home around nine times. They sent different technicians and everybody had a different issue. One guy walked in my house and said, “It’s this,” and went outside and got a steam tool and steamed out the back of the refrigerator. The next guy came and it was something else. Another guy came and it also was something else. One guy also said that he needed to order me some parts, and he did. The parts came, but they were the wrong parts, and it was another week.

I never had a problem filing claims with AHS. I call the number, tell somebody to send somebody to look at it and fix it. The contractors come pretty fast, like within the same day usually. The contractors are flexible with their appointments and work around your schedule. They're also knowledgeable about what they're doing. A couple of other times, they had to order some parts. But the last time they fixed everything the same day.

I had a leak in the downstairs bathroom shower. I submitted a claim to American Home Shield and they sent out a plumber. The plumber discovered that it was below my shower and that the seal in my shower drain was not sealed down underneath. So the plumber sealed it then he went down and tore out some of that sealing down there to make sure the leak had stopped. Then, AHS sent another group to come and patch the sealing. They did a great job of puttying it and I was very pleased with the whole thing.

I had a claim to American Home Shield about two weeks ago and I usually call them. They were very expeditious in getting somebody to come out two days later. The rep who came out was okay but there were some inappropriate interactions. In reference to just sticking with the business, the tech started asking some personal questions and it made me feel very uneasy. I live at home alone and the company that came out is on my lookout. If it ever happened again, we will take a different company. Nevertheless, he finished the job and did what he needed to do. It was great because we didn't have hot water for three days.

Everything's great with AHS. My heater was making a lot of noise, and it was not putting out heat so I called AHS. The tech they sent was nice and he fixed the heater. They also had someone come out to fix the leak that I had in my plumbing, and that was great. I'm enjoying. I like the company and I'm planning to renew the warranty in July when it's due again.

The house has plumbing leaks and electrical problem that I wanted somebody to come out for, but I was not contacted for the electrical repair. I called American Home Shield and told them that, and they said they would reach out to the contractor but I still hadn't heard from them. But one of the contractors for the plumbing was ready to come the very next day. I wasn’t ready because I had surgery that day but nonetheless, when I put the claims in on a Wednesday, all the work for the plumbing was taken care of the following Monday. The contractors that showed up were also great.

Booking an appointment online with American Home Shield was easier than calling. The service that I received from Airmax was good, but what I recently wanted to do wasn’t covered so I didn’t go through the claim.

We thought that something was wrong with the heater but we weren't sure, so we called American Home Shield to get it checked. It took close to an hour to get through to make the call to talk to somebody. We kept calling and we would get put on hold. It was terrible. I had two phones and a computer turned on trying to get through to them. When I finally got to them, I told them what I wanted and they set me up for a contractor to come out and check our heater. The rep told us the contractor would be here at 12 o’clock but at 1 o’clock, nobody has shown up and no one has called us. We were just sitting here waiting.

I submitted my claim over the phone for my heater, and the American Home Shield rep that I dealt with took care of it right away. When the tech came out to fix my heater, he was extremely quick. I was going out of town and he came on the day I was leaving, so it worked out. He knew what he was doing. He was efficient, very professional, and took care of business. It went very smoothly, and my heater has been working real good since then.

I'm going to renew my term with American Home Shield. When I had an AC failure, they had a very user-friendly site when I filed my claim. I had no problem with their site but maybe AHS could include on there an update on the status of the person who is supposed to come out to do the fix. Other than that, the contractor who came was very friendly and knowledgeable. This was the second time I had seen the contractor and it was very easy doing an interaction. A part had to be ordered so he had to come back. It was within 24 hours, though. Now, the AC is going fine and I've had no issues with it since.

I have had American Home Shield for years on both our homes, our residence and our rental property, and I love it. We are very happy and we will continue having it. When I submit claims, I do it by phone if I I have to talk to someone or to point something out. Lately, I've been doing it online and it works fine. However, last year, I had one bad experience with AHS. It was at our residence and we had problems with the air conditioning unit. It was at the peak of when it was really hot and AHS assigned somebody, but that person couldn’t come for about five days. I called AHS and I said that it wouldn't work, so they said that I could get whoever I could get to come out.

My dryer quit working. I submitted a claim to American Home Shield online and I didn't hear anything from the person within 24 hours so I called AHS to get a telephone number for these people then I called the people they assigned it to, made an appointment, and had them come. The man came within three days and he was very polite, respectful, and professional. There was a sock stuck in the motor of the dryer, he resolved the issue and the dryer is working fine now. So far so good and we love American Home Shield.

I submitted a claim for my furnace with American Home Shield on the phone. I spoke with a live person and he was good. The contractor was good too and did what they had to do. It took three to four days between their first and second visit since they had to order a part. It was a little uncomfortable because I didn't have heat, but it worked out because I always have two back-ups. Since the repair, the heater has been working okay. I've been with AHS for a long time and I never had any problem with them. Thus far, I've recommended them to a few people. AHS does what they say they're gonna do 'cause if they don't, I ain't gonna be with them next year.

Our air conditioning wasn't working correctly and I called American Home Shield. The reps were very good and they were able to send someone the next day. However, the contractor didn’t fix the air conditioner. When they said that it was the best they could do, we thought we were going to have to try to get it replaced. It was a big scam and we waited a little too long, so we had to pay another deposit for the next visit, which was not exactly fair, but it is what it is. Also, we were not happy with him because he was trying to sell us an air conditioner on the side without going through AHS. So, it was a bad experience. I complained to AHS and they sent out a different vendor for the second time, and the contractor was very good.

I had recessed light fixtures that were burned out or not wired as the wiring was burned. I submitted a claim with American Home Shield online for that and navigating through their website was fairly intuitive and there wasn’t anything that I found confusing. I got a phone call the next day, and then based on the contractor's availability, Joseph took two weeks to come out here. I had a really good interaction with him. He was very friendly, approachable, knowledgeable and seemed to know what the issue was. Since the repair, everything has been fine. The home warranty helped me out of a couple situations and having to not think about who to go to for help. Other people could take a look at AHS and investigate whether it’s something that they would recommend.

My heater wasn't working and we called American Home Shield who got a service contractor to call me back the next day. The technician that came was very professional, did what had to be done, and solved the problem. A part had to be replaced with my heater and it had been working fine since the repair. American Home Shield is a very good company. I call them up, they ask what the problem is, they look it up, and then have somebody get in touch with me faster than I ever expected. Somebody's here, either the next day or the day after, and they get the job done. It's a pleasure to find a company that can get things done, says what they're gonna go and does it.

We had a water leak in the kitchen and I submitted a claim to American Home Shield online. Their website is very helpful and user-friendly. The contractor called me within 24 hours. They came in, found the leak and fixed it. They were very professional. Everything has been operating very well since the repair. American Home Shield responded on time, set the time and did a good job. I am very satisfied with my experience with them. Having a warranty is helpful and if one of my neighbors asked about American Home Shield, I'd tell them to use them.

The heating portion of my air conditioner stopped working. I submitted a claim to American Home Shield online and it went like clockwork. They immediately texted me saying that someone will get back to me and schedule an appointment. Within 30 minutes, the contractor called me and set up an appointment. The appointment was for a 24-hour period, which worked out really well. The contractor that came out knew what he was doing and fixed the problem within five minutes. American Home Shield did what they said they would do and I'd recommend them to a friend.

Our 12-year old dryer wouldn't start so I submitted a claim with American Home Shield. It was all done on the computer and it was very easy but the company that they called do not handle that make of dryer. So, I had to call them back and they got another company right away. The guy was in and out of the house in 10 minutes. He was from the same company that was here about a year ago for our washing machine, not the same gentleman though. We also had a guy for the furnace safety check where he checked connections and for the $75, I thought he would be doing more. But he was here and he checked it out. Everything was fine. We had both of these done within days of each other. Everyone that AHS has sent out seems knowledgeable and very efficient. I'm very happy with it and I would recommend AHS.

The experience has been good with the contractors that AHS has sent out. I submitted a claim online to American Home Shield when we had a leaky toilet. The website worked for me and when I put the request in, I received back from them in less than an hour that they made an appointment. The contractor showed up right at the beginning of the range of time he said he was gonna be there. He was there for less than an hour and had the repair made. Since then, there has been no leaks.

We have a microwave and an oven combination unit and I had an issue with each one. With the oven bottom part, there was like a glue that was dripping between the glass. So it was something I didn't feel comfortable taking apart. And the other was with the microwave. When I turn it on, it would make a loud rumble noise. I filed a claim to American Home Shield online. They have a simple website wherein I'd just put in the information and American Home Shield would text me back right away. And then somebody would call me in a short period of time. The only time I had to speak with a claims agent was when we had a problem with the air conditioning unit. We were going back and forth about what was covered and what was not. The same thing happened with our pool heater but that was resolved.

I filed two claims with American Home Shield within a two-week period of time. I got charged a total of $200 and nothing got fixed both times. We had a plumbing issue and the plumber came out. He told me that it was something that wasn’t covered under American Home Shield with my shower so I had to fix it myself, but I still had to pay the $100 deductible for him coming out. My heater went out next and I had to go outside of AHS. I had to call my solar panel company and I paid their technician to come out and fix my ecobee system, which was just a simple download. The guy from AHS said he couldn’t touch it because he was not the one who installed it. I called AHS and asked them if funds were still gonna be deducted from me and they said yes just because the gentlemen had been out to my house.

I usually file my claims with American Home Shield online and it has been fairly easy. The contractors they send are also good. I've never had any problems with the contractors. I had a leaky faucet and they took care of it.

Our furnace was not working, so we didn’t have any heat. I went to American Home Shield's page and submitted them the claim. The same day I got information about the contractor, and it was the contractor that I had a bad experience with in the past. I made a phone call, and AHS was able to get it to a different contractor. The contractor that came out was good. They checked it out, diagnosed the problem, got the authorization to get the part, ordered the part, got it and sent somebody out to install it. To get the problem fixed, it took a week and a half ‘cause it was over the holidays and things were a little bit delayed. American Home Shield has been very helpful and I've been very satisfied with my experience with them.

The tool that American Home Shield has is really nice because if you're somebody like me who sits at a computer all day and couldn't be on the phone during regular work hours, it would only take about three minutes to submit a claim. Recently, I had two claims. One was because I didn’t have water or heat for four days. I also had a plumber about a month ago that did some work. He did fine, but he didn’t check all of the parts of the drain assembly before he said he was done. The next morning, I woke up and the area underneath the kitchen sink was soaking wet in the floor. So I called American Home Shield first and they let the plumber know. Then, the contractor sent out a guy from their shop and got it fixed. Nevertheless, my experience was still good. They contractors have been great and professional, and they've always told me what was going on.

Our sewer backed up and AHS sent a contractor who looked at the sewer and addressed it. They scoped it and found there was a blockage outside of our slab. We had some extensive work done and it was not covered by AHS. Nevertheless, everybody from On Time Plumbing has done an amazing job. Also, we've used AHS twice now on this house and once on our other house. They've addressed the problem in a timely manner. I have found everyone out of AHS to be very polite. We have had a good experience with them and have had a fast turnaround on getting people out. We've been very pleased with them.

My experience with American Home Shield has generally been good. We typically submit claims over the phone and my wife does it most of the time. The procedure has been simple. We still have one claim going on, though. Somebody came out to repair our washing machine but couldn't, and said it was dead. AHS gave us a credit for the purchase of a new machine, which we selected one, and this got going 30 days ago. When the guys came to deliver the unit, they said the cold water valve in the wall was inoperable and that their company policy is to shut off the water, install the machine and turn it back on.

Customer service is very nice although wait time to get to talk to someone is roughly 45 minutes. Keep getting told my service request has been dispatched but no phone call from the contractor to set up appointment. Working night turn so I have been home all day and no phone call or missed calls. They need to get better contractors. I don't do this to others and don't want it done to me. This is my first time using them and not happy about my experience so far.

A claim was put in on 11/19/2018 for my furnace. A technician finally arrived to my home two days later. Unfortunately a part needed to be ordered and I needed to wait 6 business days for it. Oh and by the way did i mention it is in the middle of winter. I was told part would be in on 12/4/2018, that is today, but when I call to find out status of part, no one seems to have any answers for me. I have left messages for the technician and he has yet to call me back. We are now working on three weeks without any heat in my home. Thank god for fireplaces but it only helps short term. I have used American Home Shield before and I have good results but these last two experiences have been less than adequate. The communication of the technician is terrible. No one seems to be concerned that my family is without heat, but they are quick to collect my money for the monthly premium and my deductible.

My current/old hot water heater was installed in 2006 and last weekend it died. American Home Shield sent a plumber out to assess the job. Later, American Home Shield told me I would need to pay $893 to the plumber out of my pocket - plus the $100 deductible to American Home Shield. The $893 was for a list of "extra stuff" that the plumber says I need, but I don't want. There was no way I was doing that.

I purchased this home warranty and then 2 months into it needed to use it. I filled out service request and was matched with repair person that was an hour away. When I attempted to contact repair person they didn’t answer and their voicemail full. I called back AHS and waited 46 minutes on hold. They contacted repair person who finally called. He decided my repair was not urgent (my laundry room flooded from a stopped drain) but informed me if I wanted to make it urgent I needed to pay him more money. I call AHS again, waited an hour and a half this time on hold to be talked into keeping my contract and they would change service request to an emergency.

My refrigerator was leaking water and I was really pleased with my experience in filing a claim for it with American Home Shield. The tech who came was terrific and he knew what he was doing. He took the time to explain to me what the problem was and what I needed to do in the future to prevent it from happening again. It's an old refrigerator and I thought I needed a brand new one, but he said that everything is looking good except for this one issue and I just have to take care of it once in a while. I had just moved in to this house and I'm a widow. The tech was talking about things that I needed to know and I was not gonna remember these in five minutes, so I asked him if he would repeat the whole thing to my son and the tech was so patient. It couldn’t have been a better experience for me and I couldn’t have been happier. I had Home Shield for years at my other home and I always had a good experience.

I had a terrible experience with an American Home Shield contractor recently who was sent to my house for the replacement of my water heater tank. After the inspection of the heater, the contractor told me the tank has to be replaced and that he will make recommendation to AHS. Few days later when l did not hear from him, I called his office and spoke with a lady and she informed me that AHS has agreed to replace the water heater tank and there is going to be an additional out of pocket cost of $970.00. l told her she should email this to me and itemize what the out of pocket will comprise of with individual price. She sent the email on 11/28/2018 at 1.10 PM just with the additional total cost of $970.00.

We had a swimming pool pump that went out and we submitted a claim online with AHS. The contractor came out the next day and fixed it. Then we gave them a check for 75 bucks and that was the end of it. So far, we've only had to use AHS a few times but we always had a good experience with them.

The dishwasher wasn’t draining and the contractor that American Home Shield sent was good, very patient, friendly and courteous. Since he fixed it, it has been okay.

We've been using American Home Shield for 15 years now and they are very thorough and responsive. Whenever we submit a claim to them, we either just call up a number or go online and they make it very simple. Each service call that we have through them is $100, no matter what the other cost is. Their contractors were very informative and good at what they were doing. The servicemen were always very knowledgeable.

I've had American Home Shield for seven years. I rented for a long time and most of my landlords had AHS and it seemed to work okay for them at any time we had a problem. So I stayed with them. When I submit a claim, I do it online and within a short period of time, I get a response. Usually, on the same day, the company calls and sets up an appointment.

We had a water heater that seemed to be leaking. It turned out to be the pipe into the water heater but it was spraying, so it was gonna get down inside the water tank. I submitted the claim to American Home Shield online, and their site was easy to use. Their rep texted me right away with the name of the plumber including the phone number. The contractor was very helpful. He called me back within an hour, asked for some model number and information, then called me back and set up a time. It got a little complicated because there were some warranty issues, but he worked it out. American Home Shield always come through and I recommend them. There were a few times when it wasn’t something they cover, but basically, it’s been great.

I called in my leaking faucet to AHS. The rep explained the problem and set up the appointment with the contractor. The contractor called me right away. It was a Friday and they came out on Monday. They were very polite and knowledgeable about what the problem was. First, one guy came out and looked at the problem. Then he had to call American Home Shield to get permission and to make sure it was covered, which took a while. He come back in after an hour and said it was covered.

American Home Shield’s claim submission works, but it's not the greatest thing. After submitting the claim, you don’t get any updates as to when the service would be provided or any notes of service. They don’t give you any notes as to what was done and what the next steps are. I’m having issues with one of the dampers upstairs, and the contractor that came was very professional, on time, and met all my expectations. He evaluated it and said the damper needed to be replaced, but apparently, it is not covered by AHS. I thought for sure that all my systems were covered, and I’m a little disappointed because it’s part of the heating system and it seems like it would be covered, but it isn't.

There was an issue with my heater and it’s an old system so that happens every time. I get a flood and it’s muddy. I submitted a claim with American Home Shield online and the website was user-friendly. It’s also much easier than waiting on hold on the phone because they’re so busy. Plus when I put this claim in, the contractor contacted me the very next day and the service was scheduled within a couple days. So I was really happy with that service. The technician who came was also very professional. He asked some questions then he went to work and he worked very efficiently. He did a great job. However, he just fixed the heater. Unfortunately, the heater is associated with my hot water heater because it’s a baseboard hot water system with a natural gas boiler. And the hot water heater is older too so I’m concerned about it.

My neighbor reported that my air conditioning was making a really loud noise and it sounded like there was a specific part that was going to go out. I had some issues with air conditioning before, so I asked All Pro Air, the contractor from AHS, to come out and check it. We've had very high temperatures in Bakersfield this summer and I didn’t want it to go out again while we were experiencing temperatures above 100. This was one of the fastest claims I've ever experienced, especially with air conditioning. I submitted it that evening after my neighbor had come over to tell me the problem and they came the following morning. I've had experiences where I was calling them and they were so busy that they couldn't come. But this time, when they called me and said that they were on their way, I told them that I had to make some changes so that I could go to work late and be here when they arrived.

I called in a few claims recently to American Home Shield, one for my dishwasher and the most recent one for my thermostat that wasn't working properly. I submitted the claims on the computer and I haven't had any problem navigating through their website, but the website's user-friendliness can be a little more specific. For example, the thermostat was not working on the air conditioner heater, and all it had was heat and air.

I was hearing a noise from one of my heat pumps. I had problems before and it turned out to be a compressor. It started to get a little cold down here in my neck of the woods and I was concerned that I’d be losing a compressor on one of my larger heat pumps before the winter started. I gave AHS a call and filed a service request. It was a very expeditious process. I said that I had a heat pump problem, they said okay and sent me a note on the same webpage that said someone would get back to me within 24 hours. Within 30 minutes, I had a call from Myers Comfort Specialists, the local vendor here, and set up an appointment for the next day. They came out and took care of me.

In May we had a leak in our refrigerator. When AHS fixed the water tank, it just cracked. They installed a new one and it cracked again. I called them a couple of weeks ago and they were very helpful. My interactions with the contractor were fabulous. He was on-time, very polite and extremely knowledgeable. He was top-notch and I wish I have known about him a long time ago. I'd tell friends that they should also have AHS.

I had a bathroom that wasn’t working properly. It took three times for the plumber to come out and American Home Shield charged me $100 each time. It all happened within 20 days. I was in contact with American Home Shield regarding the charges and waiting online with them has been forever. Furthermore, you can’t get anybody on the phone. I was on hold for 20 to 45 minutes and then I get somebody that’s stupid. They’re not really sure what I’m talking about. They don’t speak good English because they’re probably in Hong Kong or the Philippines. They know nothing but what’s on their check-out sheet.

We have 10 policies with American Home Shield and they always deliver. They always handle things. We appreciate them enough each time we had a property involve their services. We submit our claims both online and over the phone. Sometimes, there are little details that the online thing doesn’t catch that we have to communicate so they have to give that phone and the wait time is a bit long. But it always gets resolved. The contractors have always been helpful, too. Overall, I couldn't function with the multiple properties I have without them.

Our septic tank was giving us a problem and I called American Home Shield to submit a claim. It was easy once I got through them and they called me back 45 minutes after I left a message for them to call me. I had a very good interaction with the rep and the gentleman from Juice, the company out of San Saba, came to our home. He called AHS and got permission to start right away. They did above and beyond what they were supposed to do. They dug up where the septic tank was and pumped it out. They advised us that some of the lines were flooded because the house was built in 1998. So, they came back and cleaned out one of the lines. They did very well and told us that if we had any trouble, that we could call them. They would come back and do whatever they need to do to get us going again. We were very satisfied.

I got on the phone and contacted American Home Shield to file a claim for my sump pump that stopped pumping. I had good communication with AHS but I had a problem with the company that they sent out. I got accused that what was going on with the pump was my fault. The repair company said that a pipe went bad, but actually the pump itself was bad. I went back to AHS to get the repair done and the repair company ended up replacing the pump. Everything's cool now.

We had a leak under the sink on my drain that we submitted a claim for with American Home Shield. We do our claims through a simple phone call, and the reps seem to handle everything well. Everything went smoothly when the contractor came in. They diagnosed the problem and fixed it. AHS is a great company to deal with.

I've typically submitted my claims with American Home Shield over the phone and the representatives have been nice and kind. Usually, it takes a day or two from submitting the claims to getting somebody. AHS has sent out good contractors. In the two years that I've been with AHS, I’ve had good experiences with them. Recently, my refrigerator was leaking and I filed a claim. The contractor came out and their techs repaired my ref, but they didn’t fix it properly and I noticed two weeks later that it was still leaking. So, I called the contractor back out and it took them two to three days to schedule another service call. The techs came back out and they were prompt. They fixed the problem and they had what they needed in the truck. Everything is fine now. AHS is a very good company and they've been good to me thus far.

I submitted a claim over the phone with American Home Shield for my dishwasher, and I had an excellent interaction with their claims representative. A contractor came two days later. He took pictures of the dishwasher and he opened up the pipe line underneath the sink and asked for a bucket. He told me to get some magic cleaner and have the dishwasher run. I bought two bottles to have it cleaned out. The two bottles cleaned some of it, but it didn’t clean all of it.

My office submits the claims to American Home Shield but the contact number is mine. When the vendor needs to go out to take a look at something, they call me. I give them the info on how to get in and what the issue is. I've had AHS work on the plumbing, heating, and HVAC systems. They've done a nice job.

The water heater broke and the whole basement got flooded out. It was one call with AHS for me and they made the reservations. Then, they emailed me who would be coming to service and they were there and fixed it. I’ve had AHS since 2005 and they’ve always been helpful. I’ve had a lot of things that have been replaced, from the garage door opener to the dishwasher, to a couple of washers and dryers. Everything has been right on to what was expected.

AHS is a quality company. I filed a claim for the microwave over the phone and it didn't take too long to get through. The techs they sent were very professional. Over the course of four weeks, it took several attempts for them to fix the microwave. Although I still hear this buzzing when it gets down to 1 minute, the microwave works. It has been a very positive experience thus far. If friends were looking to have a maintenance company, I'd say AHS would be a good choice.

My refrigerator was making a very loud noise telling me, “there’s something wrong with me.” The refrigerator is at the back of the house but the noise could be heard at the front of the house. I called American Home Shield. Everyone was very pleasant and took the claim. They sent a repairman, Jerry Harris Guaranteed Services. He fixed the problem and told me to call him back if I had any problems. I had no problems but I called him back because he solved the problem.

We had a shower clog and submitted a claim to American Home Shield online. My account was able to work online and it's much better than on the phone. The contractor that came was really good and very professional. They contacted us quickly and showed on time. With American Home Shield, it will be a very smooth and easy transaction.

One of the burners is not working in my stove top and the stove top was getting cracked. I called American Home Shield who sent out a contractor who came down in a few days. It took them about three weeks to order parts though but the guys that came to fix it were amazing, really nice and experienced -- not like in the past. Last time, about five months ago, my fridge broke and AHS sent a different company to fix the fridge and the guys were unprofessional. They didn’t even fix it. They broke it even more and we had to get a new fridge. They didn’t have too much of an experience and they were checking on their phone what to do.

We have been with American Home Shield for a few months now. One experience we had with them was great. I needed a plumber to come out and he was on time, super professional, and efficient. Then, I've also had a couple of other appliances that needed to be fixed. The initial appointment was quick but the waiting time for parts has really lagged the whole process. It has been more than three weeks. They're coming today and I hope they’ll get it taken care of.

The AC was making some loud noises and it wasn’t cooling. AHS came out and they fixed it. They had to fix my dishwasher for free last month though. I told them that if they looked at their records, I’ve been spending $100 every couple of months for them to send somebody out, but the same problem has been continuing. After a couple of months, if the problem persists, they don’t come out again and you had to pay $100 again.

Our oven stopped working in 2015. After several attempts over 3 years, our oven was serviced by multiple AHS-referred vendors. Multiple electrical boards were changed but the oven never worked properly. AHS refused to change our oven and kept trying to send in yet another repair vendor. Even though the last vendor stated there is nothing else they could do, AHS refused to pay for a new oven. We never got a satisfactory resolution despite calling their customer support. We were passed to another department and were kept on line for about 3 hours without anyone answering.

We've been with AHS over 20 years. At first they serviced our appliances with no problem. Cheap, convenient, easy. In the last couple of years they've challenged and denied every repair cost. Our last repair of our dishwasher we paid them our fee, repair person came, dishwasher needed a new control panel. We waited a few weeks for approval from AHS but eventually we're denied for silly reasons which people on the phone could not defend. In the end if we didn't have AHS it would have saved us $100, the repair would have been done within a week, and we would have been saved time hassling with AHS on the phone. We're canceling.

We purchased a warranty from this company based on a recommendation from our realtor. This used to be a good company but their main goal now is to take your money and give you nothing in return. AHW sent a contractor over to our home to look at our stove which was broken. The contractor said he would get back to us within two days. Eight days later we called him and he refused to return our calls so we spent over an hour on hold with AHW only to be told that the contractor determined the stove "wasn't worth fixing". We were told that the repairs "needed to be researched".

I have been an AHS customer for over six years. Over the past six years, I have utilized AHS on average twice a year for furnace repairs and appliance repairs. I had great experiences with both the service companies they partner with and AHS customer service, until now. This year, I contacted the company for a gas furnace issue with the unit making extremely loud noises and rust/soot flakes. There is clearly an issue based on the noise alone. I have had their service company to my house twice last week and both times the technicians agree that the unit should not make that loud noise. They had made NO repairs and continue to submit a report to AHS that states there is no mechanical failure.

After reading all the nice reviews about AHS before purchasing the home warranty service, I am really disappointed with my first experience putting in a service call. First, it is so hard getting a live person on the service line. I was on hold for over an hour and finally when it sounded like someone was picking up the call, I got hung up on! This was after 11 days of trying to get the contractor that AHS set up for me to call me back to re-schedule the service appointment! Finally after multiple calls to the contractor, they called back to re-schedule the appointment. But, once the contractor came out to the house, they did not repair anything!

Resolved

I put in a service call request on the furnace with American Home Shield. AHS did the tracker on when the guy they sent out was supposed to show up, and he showed up exactly when he was expected. I saw his navigation on the phone, so I knew exactly where he was at. He came, looked at the furnace and said that it was working fine. However, with the air conditioner, he said it was a different story. He was very professional and told me that AHS is not gonna replace my air conditioner when it’s 20 degrees outside. I recommend AHS.

I go online to submit claims with American Home Shield, and their website is user-friendly. I made a claim for our heater that was not working. The contractor figured out what was going on quickly, and fixed it, and let us know how much it was going to cost. It seems like there were issues that aren’t covered with our heating and AC unit. So, we're paying the service fee plus the monthly fee and the company. So, it seems to add up. American Home Shield could discover more of the issues that are more common, usually, like the refrigerant which is not covered. My understanding is that every time they come out, they're doing a service fee. Now, however, if there is an issue where it's the same thing, they will do a callback, but if it's an issue where they're not covering it, then you're spending money to keep having things fixed that’s not covered under the warranty.

I've used American Home Shield a couple times and I'm very happy with their service. We do claims digitally and then the company handles those calls. The experience I had this week was very good too. After I submit a claim, it says they would contact us within 24 business hours but this time, I did it on a Friday and I heard from them by Saturday. So I'm not gonna complain. Plus, the guy who came in was really good. He knew his stuff. The hot water heater had stopped working and it turned out that the thermocouple was melted. He fixed it and was outta here in an hour, and everything's fine now. All in all, American Home Shield is doing wonderful and I would tell others they should have the warranty as well.

AHS was running a special for furnace tune-ups for going into the fall. I scheduled the furnace check-up online and the service technician came out and did the check-up. They were good, courteous, and nice, but they made a mistake and inadvertently left a wire unconnected. I called AHS for the follow-up. They initially were gonna charge me for the second visit. I said that was not right and that the furnace was working beforehand. So, we got that resolved. The second technician opened up the panel and immediately saw what the problem was. He corrected it and did another couple of checks just to make sure everything was working as it should. In both cases, the technicians were professional.

When our heater broke and our heat went out, I went online and submitted a claim to American Home Shield. We got an immediate response. The tech came the very next morning to fix the unit. He was very professional.

My central heat unit wasn't working and I thought the issue was just my thermostat, but it was a little bit more involved than that. The technician got it all fixed and was gone in a relatively short time though. He was good and experienced. I called AHS to submit the claim, but the system was too automated. I had to go through 30 minutes of back and forth with the system before I could talk to someone who could help me. But once I got to talk to someone and got everything going, everything went fine.

When I submitted my claim over the phone.with American Home Shield for the turbo set and the thermostats in our heating, I was on hold for 40 minutes before somebody answered. But the service was fine per year. It's just the hold time is too long. Whenever the contractors are here, we can't complain. I will recommend American Home Shield.

My kitchen sink was clogged and would not clear by any means that I do. I tried to submit a claim for it earlier in November because I signed up with American Home Shield a few weeks before that. I was already three weeks into my plan. I tried to file my claim online at first. I had an account and it showed it, but it wouldn’t let me ask for service. I then called in and I didn’t enjoy my interaction with the American Home Shield rep. I told her I could see myself but I couldn’t get service. She told me that was because I was not live yet and that I wouldn't go live until the last day of the month. I was surprised to find out that the policy didn’t activate till weeks after one initiates it.

When the disposal wasn't working, I submitted a claim with American Home Shield and had an awesome experience. I did it online and it was simple to do. AHS called me the next day and I got the email. The contractor came out fast, and they did a great job on it. It took them less than five minutes to fix the disposal.

Our hot water heater had gone out and its bottom rusted out. My husband made a claim to American Home Shield. The technician came out to verify and see what was wrong. A few days later, the repairs were approved. The plumbers showed up in a very timely manner. They were very kind and did the job very quickly. We were very pleased. We are very thankful that we have American Home Shield. It seems to be a secure, and peaceful back-up to have in the pocket.

My air conditioner wasn't cooling and when I called American Home Shield to submit my claim, it went through the automated system. You push a button if you wanna put in a service request and that was pretty easy. The contractor seemed to be polite when he came. He didn't fix the problem because he told me there was nothing wrong with the unit. Then, 20 minutes after he left, the unit did exactly what I told him it did. I tried to call him and he didn't answer. I texted him and told him that it was doing what I told him before. I asked him if it was normal and he texted me back and said it wasn’t. He said I had to put in another request. He couldn't just turn around and come back. I had to call in yesterday and AHS is sending a different vendor or provider to come out and look at it.

My heat stopped working so I went to American Home Shield's website and submitted a claim. The website was very user-friendly. The contractor then came in less than a day and he was very nice and friendly. He told me what he was gonna do and what was wrong with the unit before he fixed it. Since the repair, the unit has been working great. It has been nice and warm. I find having an AHS warranty very valuable because if I didn't have it, I would've had to pay out of pocket for this repair. You should definitely sign up with American Home Shield because they're worth it.

I met people at my work and mentioned that I didn't know how I was gonna afford to pay for repairs and one girl said she and her husband had Home Shield for years, and they've never had an issue with them. She said with me being single, I need that. I had a leakage under my kitchen sink, and that went into my basement and to my bathroom. The contractors AHS sent were great. One had to go to Lowe's three times. He kept getting the wrong size. It was pouring down rain and I wouldn't have done all they've done. They apologized. They respect it being raining coming in my home.

Our garbage disposal was leaking and so I went online and submitted a claim with American Home Shield. They responded quickly. It was a weekend then so we didn't have the same-day service, but we got the 24-hour response from the vendor who was our service provider. He was terrific. He was very polite, courteous, and he wore his little booties. He diagnosed the problem and repaired the unit immediately as he had the part with him. Our garbage disposal is no longer leaking.

The furnace sensor needed to be cleaned and American Home Shield handled it right away. I submitted the claim online and navigating their website was easy and painless. Then someone came out and fixed it. I really like this technician. He was super professional, and he spoke English. I understood him. For the past year, I've had three services and my last two were excellent but the other one was terrible.

I've called American Home Shield a few times, and they've always been very professional. Then most recently I submitted a claim to them online because I didn't have any heat, and the claims process went fine. I got in touch with their contractor on a Tuesday and that afternoon they told me they would be out here on Wednesday or the next day. The young man that came was a very nice man and was very, very professional.

My compressor went out on one of my air conditioning units. I called up American Home Shield and then I was contacted by the repair person. They said they'd call within a certain amount of time and they did. And then within that certain amount of time, they came out and everything went well. The technician was great and everything was done properly.

It was starting to get cold and we were freezing in the second floor of the house. I did the claim for our heating system online and it's faster. We've been with American Home Shield for four years now and sometimes, calling on the phone takes some time. When the contractor came and solved the issue very quickly, he had everything he needed. It was efficient. I will recommend American Home Shield.

The water heater burst and I filed a claim for it with American Home Shield over the phone. The experience with the tech that was sent out was fine and I had no complaints. The only thing was that the AHS technicians or some of their contractors were sometimes a little overpriced. I feel like they try to increase the rate just to get more money. But everything seems to be working fine since the latest repair.

Our garage door came off-track so I went online and told AHS that I needed someone to come out and look at it. They sent a contractor and everything has been good since the repair.

I typically submit claims online. It's easy although not nearly as specific. It's tailored for people who are lazy, and who are not really good at describing issues. The only frustration I've got is I can't provide American Home Shield the level of detail before they decide who to send out and how to address the issue that I'd like to be able to give them, because all I can do is check a box that says 'washing machine's broken'. The online claims process works but I feel there's so much more I could contribute and I don't get the opportunity to.

I filed a claim for a washing machine online and navigating through the website was comfortable. I’ve done it many times. The contractors replied within 24 hours. I had them come right away because of my scheduling. The contractor who came was courteous, professional, and on time. I haven’t had any problems since the repair. I bought the property 10 years ago. The appliances were brand new and I figured that having a warranty was the best thing to do. It has paid off. I have peace of mind knowing that my expense is my copay. I would recommend AHS.

We call American Home Shield to file claims and their reps have been very friendly and helpful. We've had claims for the water heater and the dishwasher and also had a problem a couple of years ago with the toilet that finally got resolved. The contractors have been very nice and helpful and the work quality has been excellent.

I've made two claims to American Home Shield and I did both of them online. On the first one, I had a sink stopped-up in the bathroom and couldn't get it unstopped myself. The second one was when my heater was not blowing hot air and was making a little bit of noise. They had to order a part and the repair took a week. The contractors they sent were quick. They made their appointment, got in here quickly and resolved the problem within a reasonable amount of time. I live in an older house so, I had a lot of things done when I first moved in and I knew that there would be things coming up along the way. I have been with AHS for a year and I enjoy having them. I would recommend them.

I went on American Home Shield's website and submitted a claim for my heating unit. The process was easy and I was contacted within 24 hours. A guy then came out the next day. He was fantastic and he fixed the unit.

There was something wrong with my washer door, so I called the gentleman who came out for my washer before. He thought that it was the lock, so he replaced the lock but it still didn’t work. He then called American Home Shield. AHS then told me to go down to a dealer and take a look of what they were going to be replacing my washer with and make sure it would fit. But then they didn’t have that washer available, so AHS called me back to say that they were upgrading me. So, I got a wonderful Whirlpool washer and I really like it a lot. It has a steam clean in it and my other one did not. The only bad thing is I couldn’t use my pedestal that I used to have and now, I have to go buy another pedestal because now I have a dryer high and a washer low. All the manufacturers use different connection gizmos for their appliances.

I had a problem with my AC which stopped working. I called American Home Shield and had them schedule a company to come out. The company they chose was Total Air Care, also known as Polar Plumbing, and they came out promptly. However, that was the start of a nightmare after that, taking up almost a month of time.

I have nothing but good experiences with American Home Shield. When there was an issue with the microwave, I submitted a claim for that with AHS online. The technicians who were sent were very professional and polite. They looked at the microwave and tried to repair it. A couple of days later, my wife said it was still acting up. So the techs came back out and realized it couldn’t be repaired, so they suggested the microwave be replaced. AHS got in contact with me and said they would do that. I just a got call earlier today about the microwave and from what I could tell, it shouldn’t be that long for it to be replaced. I have to pick out which one and what style. Once I do that and get that back to them, they would submit it and get the microwave to me. So far, AHS has been great and I'm glad I signed up with them.

Customers for almost 20 yrs, we have made approximately five claims and only had minimal difficulty with AHS until last month. We initiated repairs for multiple appliances on 11/9, during that call we were assured that multiple appliances can be included under one work order for a single charge. Although we asked that the initial service fee not be debited until 24-48 hrs after the technician completed svc, it was debited immediately. The 1st technician arrived on 11/15 with only one appliance on his work order. The parts for that repair were not ordered until 11/29 and we were finally told today they will not arrive until after 12/6!

I've had American Home Shield come out and it has gone okay. I typically submit claims online. Most recently, the sewer line is broken and I'm trying to find out why. If it’s not broken by tree roots, they would pay for it. But if not, they wouldn't pay for it. I would have to pay somebody to come out to tell me and then I would tell them. It would have been better if they would just say it, or will come out and figure out why it's broken. Other than that, their contractors have been fine and professionals. They've come out and done what they were supposed to do.

I submitted a claim with American Home Shield for both of the air conditioning units in the Florida house. Everything was fine and going perfectly. The techs had to change a part and they couldn’t do it while I was there. Then I had to leave on an emergency yesterday. They were supposed to come and install the part today, but I said I had to leave, so they told me to give them a call when I came back. I said I would be back, then I would call them, and they would come and install the part.

There were a couple of valves on our cooktop that became frozen and would not work. We submitted the claim to American Home Shield over the phone and it took four days for someone to come out. The original contractor that came out looked like they were not interested in doing the work as soon as they walked in the door. The claim was denied and they claimed something that had nothing to do with this claim at all. We protested that and finally got the results that we wanted.

Have the coverage with American Home Shield is very valuable, especially in this town. It was more valuable when I was working because I was on the road a lot and they could get a contractor to come out here. But even when I was around, it was difficult to get a contractor in this town to show up. I’ve been doing most of the claims online if the software lets me do it. But sometimes, you can’t describe it and they don’t have enough options to say what it is that you want done. I’ve got two furnaces in the house, one out in the pool and one for air. If I have a problem with the furnace and then go back with another furnace problem, the website tells me, “You already recorded that.” I don’t have an ability to say I’ve got another problem with the furnace if I have one of those claims already underway.

Our three most recent claims to AHS were for our air conditioner. The air conditioner was just going hot. This last serviceman said there should be a leak but he couldn't find the leak. So he tested the air, replaced a coil and refilled up the refrigerant. AHS didn't cover that so that had to come out of our pocket. But everything has been working perfectly since he came out. The contractor that was sent out was very sweet, professional and thorough. It's winter and we didn't really need the air conditioner, but it was just nice to know that he came out so quickly and it was resolved in one day.

We always recommend American Home Shield to our friends. Recently, we had a problem with our water heater and I went online and submitted a claim. It was an easy process to do with the whole frontend to backend. The repair company then came and since the service, the water heater has been performing better than before.

Our washing machine quit working. I submitted a claim online with American Home Shield and they responded immediately back to me. They sent One Choice Appliance out to service it then the service people called me within an hour and I set up the appointment. They wanted to come the next day but I wasn’t available so we set it up the day after that. When they got out here to service it, repairing it was going to cost more than what the appliance was valued at, so they replaced the washing machine. They bought me a front-end loader with the same cycles that my Maytag had on it. I’m very happy with American Home Shield and I could not ask for anyone to be any better to their customers than what they are. I would recommend anybody buying a home to buy that protection from them.

Our heater stopped working and so I called American Home Shield and filed a claim. They handled it well, were very to-the-point and got the claim addressed. The contractors AHS has sent us haven't taken very long to come out - in one call, someone was out here the same day while on the other, someone came out within 24-48 hours. In this heater claim, the repair company that came was very responsive and did a good job - they fixed the problem, were polite, and were in and out reasonably quickly. Overall, we've had a positive experience with AHS and we're planning on renewing our contract with them.

American Home Shield does good work and I've had a fine experience with them. When there was a problem with my refrigerator, AHS replaced it. Also, I do my claims on the internet and the navigation is good.

We purchased a house and a washing machine came with it. However, the washer's spin cycle wasn’t working. My wife submitted the claim to American Home Shield. The communications were clear and the contractor that came out was super helpful, friendly, fast, trustworthy, professional and productive. He had a high quality of work and accomplished the task. I would recommend American Home Shield. It gives a peace of mind for appliances for we would never know when they are gonna break. It can be a real pain in the neck when they do and we may not have enough savings so it’s nice to have a system to protect you.