American Home Shield Reviews

I have had my furnace worked on in January of 2014 for wear and tear issues, and thought it would be the end of the problem. However in February12th, 2014 I came home to a cold house 52 degrees and my furnace was off! I also smelled what seemed to be a hot melting smell from the vents. I called AHS and told them the issue I was having, they sent the same repair man ( which is a honest person and very caring). He found not only the issue, but my blower motor was nearly to go out as well as my secondary heating unit. The unit is 17 yrs. old and to repair is just a temporary fix that would last a while?? So he worked with AHS to nearly approve half the cost to replace the furnace and we will pay the rest. This will be a better and more efficient unit than what we have now! So I have to say thank you AHS for taking care of us again and I would recommend this Warranty Service to anyone who owns a home.

Each time I've arranged for a service, the correct information was relayed to the service company. All service companies respond promptly and all are friendly while doing great work. I will definitely renew the coverage.

Because electrical service was contracted with a separate provider: Whitten Electric; a problem with the Trash Compactor was overlooked as the electric short. It was mistakenly bypassed by the service; and is now causing a recall of the provider. Service Call fee is paid twice for the same problem. Called for electric short repair and trash compactor as two calls. Sears and Whitten Electric.

The service guy was kind, knew what problem to look for, the part had to be ordered. He ordered the part, told us approximately how long it would take for the part, it came sooner than we expected. We called in a service appointment and the service guy was notified and within 2 days the service was completed.

I requested service on their website at night. Received a response by 8am the next day. Contracted company contacted me an hour later and came out the same day.

I had a couple of cracks in the microwave door and I opened a ticket for it. The technician came and he went without fixing it, and I have to pay for the visit.

Thanks AHS!

We heard a funny sound in our basement so we rushed down the stairs to see what it was. It was coming from our furnace. Then the furnace went off and when it came on again there was not that sound. A couple hours later it started making the same sound so I called you guys the next morning. You were great, and told me that the service contact would be called and this would be taken care of soon. Well, I waited that day and there was no call so I called again the next morning and found out who the contact was. It happen to be the company that put in our furnace. So I called them and asked when they would be out. They said nothing had come through yet. I called back a couple hours later and they said there would be someone out between one and 4 that day.

The service was prompt and very good; however, even though the system was working very well when he left today the same system is now acting up the same way again, even though we have not used it since the repair. I will call Unstopables to report the problem tomorrow. I wonder if the system needs replacing.

The person I spoke with was caring & helpful when I called and scheduled someone to come out very quickly.

Our forced air central heater was just not keeping up with the cold outside. Running for hours to keep the temp at 63F. The Kozy Services people were sent out by AHS and they found the problem immediately. The entire unit was hooked up as a heat pump, and not all the elements were heating up. It kept up when temps were not to extreme, but when the really cold freeze set upon us, it could not keep up. They fixed it immediately and it has worked fine since.

Great service, great price and great contractors! Very happy with you guys and all you have done.

My hot water heater was approximately 14 years old. It had begun to leak around the top of the unit. I certainly would not have had $1600 that they needed to replace the unit. But that wasn't an issue for me because I have continued to keep American Home Shield for nine years. This is not the first issue I've had and they have been there Johnny on the spot each time I need them. I guess I don't consider this an insurance policy I'm now considering a savings account! After contacting American Home Shield the next day a certified plumber was at my home to replace the hot water heater. My total cost was $325 and that included my $75 deductible. $250 of this cost was due to code enforcement changes in my county. After 14 years many codes had changed. So my $1600 project only cost me $325. Thank You! American Home Shield, "I will never be caught without it"

I was without heat during the coldest day we had for six days... It was 20 degrees in my area and my house felt like 15 degrees.

We have had AHS for over 20 years. We enrolled when we purchased our home, per our realtor. All repairs scheduled thru AHS have been to our satisfaction and they have worked with us in every situation to get the best results. We recommend to all our family and friends.

I bought a house that was built in 1953 so AHS was offered to me; not knowing what kind of things might go wrong with such an old house I purchased the Insurance. I have used it 4 times and have been totally pleased with the prompt service.

Recent call on problem with gas furnace. We called at about noon. Repair was made the next day at about noon. Would like to have had same day service since the weather was very cold. Repairman was very polite and repair was completed.

I have a policy on two homes, on my vacation home American Home Shield has been great when there is a problem with the home and you are remote and cannot spend the time to get multiple bids to fix a problem. Just the ability to call AHS is safe and easy. The contracted service rep. has always been responsive and competent and you just write a check for the contracted service. It gives peace of mind and quick response.

I want to let you know that MANNY the repairman who came to my home was very polite and informed me of all he was doing and did not mind that I liked to see and learn when someone works on things in my home. He couldn't have been nicer. I did accept the cash offer to purchase a new washer and have done so, so now just awaiting the check. I did fax the receipt to AHS… SO all will be good when I receive it. Thank you AHS for your staff on the phone also. Very helpful.

This rating of "Dissatisfied" applies to my most recent call for repair on my built-in microwave. Prior calls for service would be rated good to excellent. However, this recent microwave repair took 25 days from the time I called for service and the time repairs were made. The contractor diagnosed the problem correctly and once he got back he successfully fixed the microwave. I was dissatisfied with the length of time it took to effect the repairs. I called AHS customer service several times during the course of the wait and the agents were understanding and attempted to help but the bottom line is it took 25 days.

The replacement went very well except for an electrical problem which was not covered by AHS.

Thank you for seeking input from your customers. I've been with AHS for quite a long time. Last year I switched to another warranty company for a few months and was not at all satisfied. I came back to AHS as fast as I could. Maybe AHS is the best of its kind in the marketplace. I've seen a lot of improvement in customer service in the last year or so. Phone calls are answered more quickly without excessive hold times, as previously was the case. Reps are much friendlier than before and seem honestly wanting to help. That's new, also. The service providers sent for repairs are in quite a wide range from very good to hardly adequate, but maybe there's no good way to vet them.

Quick response time, courteous service. Very knowledgeable, thank you.

Appliance repair person was able to ascertain the problem within 2 minutes of seeing that the oven was not working - it was the circuit breaker. He fixed it in 1 minute and then he showed me how to work the circuit breaker.

I have had to call American Home Shield many times now and I have been very impressed with how quick all of my problems have been handled. I really appreciate the professionalism.

The electricians arrived at the appointed time, diagnosed the problem and 'fixed' it. Three days later the same problem occurred. Again contacting AHS a new appointment was established with the same contractor who initially had a problem with the new diagnosis but after 2+ hours it was found and resolved. No problem since then.

I must say that AHS was the smartest decision as a home owner that I have ever made... With only a small fee all my biggest household problems are fixed. AHS takes the fear out of home ownership. I will continue to be a customer as long as I'm a homeowner!

I was extremely impressed with the service. The service was excellent.

Our upstairs HVAC unit had a completely burned-out circuit. AHS sent out an HVAC company that diagnosed the problem as electrical and got an electrician dispatched at no additional cost and handled the matter quickly and completely.

I have been with AHS for several year with my big house in Atlanta. So when I moved to a small home back in Mississippi, I knew who to call. I'm now divorced and on disability. I use to be able to make repairs myself but for several years now that has changed. So I'm proud to say that AHS do as good or a better job than I used to but most of all I trust them to do what I can't anymore. Thanks AHS and as long as I can afford to, I will be a faithful customer as I feel you are as faithful for going above and beyond my expectations. I tell all my friends and family about you and how fast you handle a problem and if it can't be fixed you replace everything with as good or better, not cheaper than what I have worked hard to have. Thanks again.

I reported my 2 appliances that were broken. AHS promptly scheduled the service appt over the phone with me. I also received an email clarifying everything. The serviceman reported as scheduled and fixed my washer and ordered parts for my oven. The parts for the oven have arrived and he is coming tomorrow to fix the oven. I was so satisfied with this claim. Thank you so much.

The Heat Pump unit outside was making a lot of vibration noises. When the repairman came he immediately said the problem was the screws on the cover had come loose. He tightened all the screws and thoroughly checked the unit to insure that was what was causing the noise. The repairman explained everything he was doing. After he finished he asked me if there was anything else he could do (he offered to change my filters). I had just replaced the filters. He then said if I heard the noise again to call and he would come out and I would not have to pay a co-pay. I was totally impressed by the repairman. He was very courteous and knowledgeable. I called this problem in on Saturday and the repairman came on Monday. He was very apologetic and said since the call was made on Saturday the receptionist did not put the work order in until Monday morning. He was at my front door before 12 noon.

All of the service companies have been great but I have a very hard time requesting a service call. Every time I have accessed the website in the last 6 months I am unable to complete that request due to the website. I have accessed at all different times of the day. I have to resort to calling in and The automated service has not worked for me either. It then takes forever to talk to a service agent. You have to get the web working. If you do I will be very satisfied.

In seven years we have come to consider AHS an excellent value. At least one and more often more calls for appliance repair have been made each year. The phone answering service was easy to follow and each time accurately and completely processed our request. Most calls led to our being contacted by the contracted service provider within twenty-four hours. Every provider arrived on time, was dressed and acted very professionally, quickly diagnosed and corrected the problem. In only one case did a part not on hand have to be ordered, preventing the repair from taking place with one visit. We have and will continue to recommend AHS to all comers.

I was contacted from ahs about the issues I had with the contractor and how long it took to get my furnace fixed. They refunded my out of pocket expenses I had during my issues. I am fully satisfied.

I was denied on this claim because customer service heard what they wanted as I decried what the pump was used for. With that said, I was told I was covered and so I went forth to schedule a contractor out for repair. It took the contractor over a week to be able to come out and do the repair as well. When I called to find out about why I was denied on this claim I asked that it be looked at again by a supervisor. I was contacted that same day or night because the supervisor call me back at 9:30 PM as I was sleeping. I told him what happened and he said he would review the first call but it would take up to a week before I would hear back.

It took over 2 weeks and they still could not find a contractor to come out to do the maintenance on my furnace. The guy they usually used no longer does it and did not let anybody know that he stopped doing the maintenance. I finally got a hold of the guy after a week of leaving messages and he told me, "I don't do that for them anymore". Nice of someone to let me or AHS know. Then I gave AHS more time to find someone and they could not. I received a refund, but very disappointed.

I really appreciated how quickly I had a response from the company that Am. Home Shield contracted to repair my heater on a cold day and not leaving me into the cold night.

I own several residential properties. Mostly used for myself. Over the years I've had a home warranty on and off, mostly done thru the purchase. I recently bought a ranch out in Brookshire, Texas and its been to say the least One of the biggest, best and worrisome buys. Thankfully Am Home Shield was there to help out. Y'all have fixed all of the issues that arose and have treated me very fairly. So I decided to re-up and to expand my coverages with other properties. You're the best.

I do recommend a home warranty as part of a Pre-certified program our company offers. My experience with AHS has been very positive both from a buyer and seller point of view. Although I can not quote exact statistics, my feeling is that homes covered by a home warranty do sell faster than those that are not. I think AHS offers great service and is a valuable policy for the seller as well as the buyer. I have had many calls to thank me for recommending the AHS warranty, particularly in the case of first time home buyers.

I sent my request for a repairman online. I was given a number to reach him if I didn't get a reply. I was contacted the next day and a man was sent out that afternoon. He found the problem with my dryer and repaired it. While he was here he also cleaned part of the dryer vent (that he could reach), which I thought was going the 'extra mile'.

The tech from Greenway Home Service was wonderful. He told me what the problem with dryer was and that got fixed. For the washer, he wasn't sure at first what it was, but worked through to figure out. He was back within a few days to put on the new part. He was one of the best service techs I had

We discovered we had a back up kitchen sink as we cleared breakfast dishes. I immediately AHS and their very helpful folks took my information within a couple of minutes, had emailed the local plumber and shared the information with me. AHS then suggested I give it about an hour or so and contact them to see where I stood on scheduling help. Before I could call the plumber called me and by early afternoon my problem was solved by a very helpful plumber.

I had a good experience with American Home Shield. They were prompt, courteous, and did a good job.

The fellow who arrived to fix my door from "Open garage door" was so smart and quick to find the problem. I will definitely ask for this repairman should I ever need this door looked at again!

I have been an AHS customer for several years and have been completely satisfied with my coverage and service. The key to satisfaction is not only fast courteous service but knowing what is covered in your contract. The only dissatisfied customers I have met in the past, did not know their coverage! Thanks American Home Shield you have prevented several unpredictable financial surprises by being there!

When we bought our home, we bought it as is, because it was a foreclosure. While it was in better shape than some of the foreclosed home I've seen, we knew if there were any problems, they would be our problem. Our realtor recommended American Home Shield to us, and we are very glad she did. We have had plumbing problems, and a small furnace problem. AHS was very responsive to us, and saved us a lot of money.

We have used our AHS warranty numerous times in the last four four years, and each time AHS has been timely and thorough in dealing with our issues (washer, dryer, water tank, heater, ac). We always recommend AHS to others.

After a bumpy period when the service dept did not have the correct information about what type of plan I have when I had renewed, I finally got to a very kind lady in Sales and she corrected the info and instructed the contractors to proceed with the repair that yes, I was in fact, covered. Otherwise, i would say I have been happy with my service.

AHS has been very good to us. Highly recommendable!

Heater broke down on coldest night of the year, of course. Called AHS for repair, and within 24 hours they sent out a contractor who was able to fix the problem on the first trip. Contractor was very knowledgeable about my heating system and fixed it in about 45 minutes. He was also very friendly and explained what was wrong and how he repaired it. Good follow-up from AHS, highly recommended!

I have never had a bad experience with AHS in 10 years of dedicated service. Thank you.

Always had great experience with AHS. Very happy with their service.

We emailed a request to have our dryer fixed. AHS responded immediately with the service company that would contact us. Service company came out two days later, checked the dryer and stated parts were needed. Service technician contacted their company to see if parts were in stock. Parts were not available. Technician stated parts would be sent to our home. He gave us a phone number to call when the parts arrived and the company would send someone out to repair the dryer. We were without the dryer for two weeks. The parts arrive, contacted the company to schedule a service person to come out. The parts were put into the dryer, but the service person did not connect the control panel. I contacted AHS, customer service personnel sent someone out right away. We are glad to have AHS.

I have nothing but good things to say about American Home Shield. If you purchased a home like we did, this plan is the second best investment you can make. It gives you complete peace of mind knowing that all your major components of your new home are covered or I should have said the older home purchased. We had to use American Home Shield Twice this past year and it has paid for itself. Our experience with them has be a five star rating. Pleasant and professional people answering your calls. They call the Pros who are going to make the repairs and so far all have been on time with excellent service and knowledge. Again I CAN ONLY SAY GOOD THINGS FOR THIS COMPANY.

The contractor is very knowledgable and fixed the issue like he said he could.

I've used AHS for issues with our dishwasher, microwave, refrigerator and, most important, our heat pump and air handler. All issues were either handled or the item was replaced with superior service from AHS. I received an AHS contract when I first bought our home in 1998 and have never been without it. I use it on my rental property also and I also use the HVAC maintenance contract as well. I wouldn't be without AHS.

Whenever I call them about a problem in my home they answer my call. I did not have to wait long before someone come out to my house.

American Home Shield has been the best investment that I have made in a long time! Customer service has been A-1, and the services have been timely and hassle free. It has been worth every dime.

Our furnace went out, we called AHS about 8pm and within 15 min someone called us back and made appt for the next day in the am. Very timely and excellent customer service. The repair co was also fast and professional.

Recently, we had to have our Ice Maker repaired. I entered the service request online. When I did that I clearly stated in the description that this was a Free standing Ice Maker. The repair was completed and then the repair company called me and told me that American Home Shield had denied the claim. Someone from American Home Shield then called me to tell me that my contract did not cover a Free Standing Ice Maker. When I had gone online and clicked on the "download my contract" button, the contract that I saw specifically had Free Standing Ice Maker listed. However, apparently that is just a generic contract of what "could be covered" not my actual contract of what is covered. This is very misleading!!!!

Both the furnace repair and electrician people were very good.

When we came to Florida in January we found that there were several leaks in plumbing in our winter home - we are snowbirds from New York state. I contacted American Home Shield and within 24 hours I had a plumber on the way and he fixed all of my urgent problems in one visit. I have previously had the services for a plumbing problem and for a problem with a dishwasher. It puts my mind at ease that I can request service by either telephone or e-mail and a reputable contractor is dispatched to repair the problem with a $75 copay for the visit.

I have been with American Home Shield for about 10 years. Not once have they ever not taken care of whatever issue I had with my home. I an very satisfied with my warranty and is at ease knowing I have this company to help me. I would highly recommend them to anyone. They have made home ownership a pleasant experience. Professional, dependable and due diligence are what come to mind when I think of this company. Very, very satisfied proud customer. Thank you!

Fixed the leak in our toilet.

The tech that you sent out is one of the best I ever had. He was very courteous and knew exactly how to work on a Sub-Zero. Thank You.

Needed a repair on our microwave.

The breaker is finally fixed. It was literally a 10 minute job. So glad to have heat again. I certainly hope to NEVER have to go through this again with any other repairs I need.

Tuesday evening about 6 pm water started pouring from one of my kitchen light fixtures. I finally managed to get the main water shutoff valve turned off. I called AHS to see if I could get a plumber to come out to repair it. The AHS rep told me she had sent a work order to one of the local plumbing companies AHS used and they would contact me (I assumed that evening). No one had contacted me by 8 am Wednesday so I called the plumbing co. and got their voice mail and left a message that I needed someone to come repair my leak.

Sears came out to fix my oven on the first week of February, ordered a part and it came in. They were back out to my house on Feb. 11th and fixed it they said. The oven still gives me #'s like E-1, F5 and the oven cleaner does not work. So I have been waiting since Feb. 5th for my oven to be repaired correctly. You would think since they did not fix it right the first time they would work me in sooner instead of waiting till the next week.

We were very happy with the tech that came to home on Fri. He found the problem and called for needed part and went to see if he could get it that day. He told us they (his Co.) would call us for him to install if he could get it that day. We never heard so assumed they didn't get the part. We went without heat all week-end and he came on Mon. When he did return on Mon., he said he had the part and could have installed that Fri but was not called to return till Mon.

Phone wait times are, often, very long. Response time, from contractors is, usually, within 24 hours. Having American Home Shield has helped us, financially and mentally, several times.

The central heat quit working, and a repairman came to fix it the next day. He cleaned a switch and said it's working now. A week later it quit again. If it needed a switch, he should have replaced it.

I have an AHS home warranty and maintenance agreement and am so pleased with the service I have received that I wouldn't do without it. AHS supplies two maintenance inspections for my furnace and a/c a year at no additional cost. This is a must for any homeowner in my book. During the past year I have had two service calls on my washer and AHS has made certain that a service technician has been dispatched within a 24-hour period. Both times, the tech has targeted the problem and repaired my washer and had it running like new with only a minimal service cost to me. AHS has provided me with an invaluable service and has answered all of my questions regarding my contract and services. Great customer service and dedication to getting it right. Thanks.

We purchased American Home Shield so we would not have to worry about breakdowns of appliances in our home. We had ice storms pass through (in South Carolina) and our furnace went out. I went online and put in a service call. They sent an e-mail telling me who would contact me. I waited three hours and called back to tell a CS rep that I had not heard from anyone yet. They said I was on a regular call, not an emergency call because I went through the computer. It NEVER said that anywhere. So, I asked for an emergency call. They explained that the four hours started after I called and talked to a human.

They called promptly and showed up at the appointed time. It turned out to be a much bigger problem than originally anticipated, but they were very thorough and good at what they did. When there was an additional, but related problem the next day, they came the next morning and took care of it. John was the primary man, but he reached out to additional workers when the job required it. I was impressed by the quality of their work and their willingness to finish the job as soon as they could.

I had plumbing issue and I just called American Home Shield and they got me fixed in awesome time. I will never cancel this insurance... It gives me peace of mind to be protected!!!!!!

I have been pleased with having this insurance for my property. Anything can go wrong, and sometimes does, AHS, is just a phone call away, prompt, friendly and courteous. I don't know what I would have done without them.

I thought the company that came the second time (second opinion) was both professional and knew its business. I would definitely have no problem in having them come to the house again; definitely not the first company as they didn't even bother to look for the problem as they were in and out in five minutes.

The company involved did an excellent job with the repair, very prompt and courteous.

This is probably the worse winter I could remember and as luck would have it I came home to a freezing cold home. I immediately called AHS and within minutes I had the contact name of the contractor that would be calling me shortly. Within the hour I had a call back from the contractor and scheduled the appointment. The heater needed to be replaced and we were up and running in no time. Thank you AHS!

American Home Shield sent out an extremely qualified technician, but unfortunately since the exhaust pipes involved were OUTSIDE the house, this repair was not covered by our policy.

It takes the guesswork out of buying a home that is older. Peace of mind is well worth this investment

A repair work was done smoothly and perfectly. A service guy came to my house on time and was very gentle. Thanks.

As always I had an excellent experience. I submitted a repair ticket via the web, it was routed to a local company, they called and set up the repair appointment and my problem was solved all within a week. I have enjoyed my relationship with AHS for over a decade and would not trade them in for the world. I have also recommended them to a few friends who also signed up for the warranty. It makes no sense to have car insurance, homeowner insurance, or what have you and not have a warranty on the items in your home that will eventually cause problems. I have saved thousands on repairs and for that I thank AHS.

Active Appliance called me in less than 24 hours from the time I placed my service request. An appointment was set for the next day. The repairman was professional, courtesy, friendly, and fixed the problem within a short period of time.

Great company. Always friendly and quick response. Vendors are top notch and always on time with excellent results.

We noticed some water in the garage thought that it might have rained and water must have seeped in the garage. Next day after another inspection and following the water trail determined that the water heater was the culprit. Called AHS informed them about the problem, even though it was a Saturday a plumber arrived diagnosed the problem called the AHS within the hour and informed me that they will replace the heater on Monday. Water replaced by new water heater having same capacity and better features by noon Monday. What relief it was to work with an excellent company "AHS". I am going to have them as our insurance which really acted as "OUR HOME SHIELD" company a rightly deserved name.

I have had the American Home Shield Warranty Plan since we bought our house in San Antonio. Moving here from Michigan in 2008. There is a big difference in climate and the different systems for each state. It is nice that every time I need service on a system I only have to come up with enough money for the service call and the item is fixed. I did have one problem with the heat pump where the tech. did not fixed it right and when found on the PM American Home Shield made the 1st company come back and fix it right at no extra cost to me. I like the Home Warranty so much that I joined the PM plan for my heat pump when that pan started out and am more than happy with both plans. They are well worth the money I pay for them every year.

Our Central Heating unit malfunctioned and we called AHS to see what our options were. They indicated they could send a serviceman out to check things out and see if it was something that was covered on our home warranty or not. AHS made the referral and the next day the HVAC Company called me to set up an appointment for the following day. The HVAC Company's man came out and inspected the problem and took some pictures and said that he would file his report to AHS and that they would be in touch with me about what was covered/not covered.

On Sun. Feb. 9 our heat pump went out, went online and entered a repair order, about a half hour later called AHS and told them I had a small child, about an hour after that call, Carolina Air called and said he would be out there in an hour, had in fixed in 15 Minutes. On Tues. the 11th no heat again, called AHS talked to Whitney and told her about the child, after about a 10 minute hold she told me she requested emergency, an hour later Carolina Air came out and re fixed the problem better, Bob at Carolina air was very efficient and explained everything to me. Whitney of AHS was absolutely super. I would recommend AHS to anyone. Thanks for the great service.

My home furnace went out during a cold freezing weather conditions. I contacted American Home Shield and they sent out a repairman quickly. The repairman was very professional and experience. He quickly had my furnace running at a high efficiency since. I'm very please with American Home Shield.

I called American Homeshield with electrical issue on Tuesday night. We heard from High Class Services Wednesday morning and we had the repair done Wednesday afternoon. The service was done professionally and we are very happy with service!

Both were looked at & the microwave was repaired & is great now, just took so long to get part & then to have the repairman install. Over a good month process---too long to wait for something you use 10 times a day!!!! As for the refrigerartor, was given $$$ towards the purchase of a new one, but again, took a good 2-3 weeks to decide which route they were going to go. Way to long to wait on repairs or decisions. But otherwise, would recommend American Home Shield.

Great job scheduling in a professional timely manner.

Sometimes I don't hear back after a workman has been here to know if the part was ordered, when it is expected and when they can come back. I have to track them down.

I have only been a client for a few months but the calls and service I have received at this point have been dependable and professional with timely calls and responses. I feel comfortable and pleased with the services I have received. I have recommended this service to some of my friends because we are not happy with the handyman's limited knowledge and skills.

When I had plumbing problems, I immediately called AHS. They sent a plumber to my home that gave a thorough check and determined I had a leak under my floor. My recommendations for the service I received from AHS and the plumbing company, Bacon Plumbing (Dallas, TX), that came to my home is the highest I would give any service organization. Every one involved in solving my water leak problem -from the agent at AHS who first took my call and scheduled the plumbing company to come to my house, to the phone rep at Bacon Company, and specifically to the competent, professional and service oriented plumbers who solved my problems- was outstanding. I highly recommend AHS, Bacon Plumbing Company and the two highly trained, friendly and informational plumbers who came to my house. They each receive 5 Stars rating from me!

My husband and I are happy for the most part and glad we took the AHS contract. They have replaced our dishwasher, washing machine, two hot water heaters and one air conditioner. While they do wait until something is broken beyond repair, they replace things quickly and allow you to upgrade the appliance at their cost which saves you quite a bit. They replaced our dishwasher with the top of G.E.'s line. When they replaced our washing machine with a Whirlpool that was comparable to what we had, I upgraded to the top of that line for the energy saving features. The cost was more than reasonable. You have to use the repair people that they send and most are very good but a few have been a bit sloppy - but since you only pay for the first service call if the item needs service again within 30 days, we are really not complaining. I put in a service order on my computer and they quickly assign a repair company that calls me to set up an appointment for the repair. With the cost of repairmen and appliances today, we would certainly recommend AHS to anyone.

I've been very satisfied with American Home Shield and appreciate the immediate, friendly customer service.

All our repair work has been excellent; the people who have come to our home have done a great job and have been polite and helpful. We have had repair work done on any number of items---oven, refrigerator, heating and AC units.

The first appointment was made but they did not come and no follow up call was made to reschedule. I called and rescheduled for another day. Thanks.

I have had a good experience with AHS over the last two years. They have responded in a professional manner to all of my inquires about service.

Unfortunate this was the same repair Sear did 2 1/2 to 3 months ago. Their work fell apart. The new company seemed to do it right.

Heat pump went out in recent cold weather. Called Home Shield and was called by The repair service in two hours and was fixed that day.

Kept me updated and did a quick repair for Ac system.

AHS' HVAC vendor was on time, knowledgeable, and very competent.

We have had experience now with two of our appliances. We found this vendor to be knowledgeable, efficient and reliable.

The operator called to confirm approval to replace a water heater installed only a few years ago and informed me it was my responsibility to pay for readjusting and sealing the roof vent cap. This was required due to the plumber supplied by AHS had not completed his job properly and left it about a foot above where it should have. I had to pay $175 to fix it. She was rude and all too quick to go to a cash settlement once I pushed on this which would have further delayed the repair. The before picture is attached.

For restroom incomplete job need someone to come and repair my appliance in restroom again. The water is still running in restroom.

It took longer for the repair person to get to my home, and they had to come out twice, but the repair was made correctly. I AM very much satisfied with this agency.

My tankless water heater quit making hot water. The selected plumber made three visits to fix the water heater over a period of five days. Each time the AHS representative was concerned and understanding of the problems the plumber encountered and the representative approved each of the solutions. Unfortunately AHS has yet to reimburse me for the payment of a circuit board I paid so the plumber could immediately go to, pickup and install into my water heater so that I did not have to wait for hot water. I was out of hot water for about nine days. The AHS representative discussed with the plumber and approved what the plumber had done, i.e., go and pickup the circuit board to install it into the water heater.

Superb service, accurate diagnosis, great interaction with service agent and his office.

Having warranty covering all major products is one good investment for your home, been having it for many years, and when something breaks all I have to do is leave the calling to AHS.

A repair person from JGG Electronics came to our home to repaid a latch switch. Rather than installing it correctly, he spliced into an existing cord that went bad again in two weeks. Sears came out and did the job right. I have been promised three times that you would send me a $125 card, still waiting. Put a check for $29.50 in mail today for last visit. I am satisfied with your service so far.

When we bought this house the previous owner paid for the first year of our policy with AHS, we had to have a new unit put in our furnace, that was a big help. Since then we have had to have a new garbage disposal, several new thermostats, and a hot water tank. All of these would have cost us considerably more than we had to pay. When you live on a fixed income that means a lot to you.

If the repair company delivers quality services, then AHS is successful and recommended.

Our heat pump went right before a cold weather snap was coming. AHS had servicemen there ASAP. It was decided we needed a new heat pump. It was ordered and installed within 5 days.

The contractor/service man was prompt and courteous. Repairs were quick and neat.

We've used AHS for many years now and are very pleased with the company. Responses to calls for service are quick and the companies sent to do the work are top notch.

The Contractors AHS has sent are knowledgeable and Professional.

Bought a repo and agent convinced me to buy a home warranty. I had no idea how they work. A few days after the closing, the pool filter started leaking. AHS sent Drips and Puddles out. I was skeptical when the tech wanted to replace a gasket when I could see some of the plastic ring of the main filter jacket had small chunks missing. I was reluctant to move forward, afraid I would have to pay the $75 co-pay again if the leak continued. He assured me that I wouldn't if the leak appeared within 30 days. About 2 or 3 weeks later the leak started again. I called, he was out in 3 days and replaced the entire filter, the co-pay was not required. Only done yesterday, so not sure how this will hold up, but happy at the moment.

I have been with American Home shield for over 10 years now and service has always been great. The response time from the time I contact them until a service call is made and completed has always been very satisfactory. They either repair the item or replace it as promptly as possible. The service people that come are always friendly and very knowledgeable.

Buying my first house was exciting and scary. I was excited about having a place of my own, decorating, building my garden, and starting to build equity for myself. The scary part was when I started reading things including disclaimers about pre-existing conditions and thinking about if something went wrong with air conditioner/heater, electrical issues, or plumbing. The nice thing that I have learned about American Home Shield is that it took off some of that stress related to the unknown issues my house may or may not have. When I had a light switch that suddenly stopped working one day or the A/C that stopped working one hot summer day, I relied on submitting a request to them to send someone to help fix it. It has already been a fast turn around, and I am always comfortable with the people they send to fix things. And when I think about the cost that some repairs would have been if I didn't have AHS, that's when I realize it was well worth it. It was not only for the savings but also for the stress relief that it helped provide me being a new home owner because I got to enjoy the move in, the decorating, the gardening, and my own space so much more.

Both toilets were backed up including shower & tubs. Technician came out and cleared up the area causing the problem. He was very business like and got the job done.

I had a problem w/ water heater, it took three plumbers to actually get it in working order, but it is fixed at this point. I believe there are companies that are more experienced than others. Also some companies that are more reliable. The last plumber MSE was both reliable and knew what he was doing. Thank goodness because it was overall almost six weeks. AHS was also good about letting me have a second opinion. The first plumber kept replacing parts but didn't fix the water heater. The second plumber never showed up. The third plumber fixed the problem. Thank you.

I have had AHS for several years and have always receive excellent service from them and the companies they use. I would recommend them to anyone and have.

We submitted a claim the morning of Saturday February 8, 2014 for our hot water heater. We were emailed information with a contractor shortly after. However, we were never called by the contractor to schedule an appointment. After a 2 hours I decided to contact the contractor (as we had to turn off the water to our home because the hot water heater was leaking everywhere) because we really needed our water back. The contractor said he didn't receive the notice from home shield because he was out of town and would be out of town till Tuesday. So I called Home Shield to let them know so they could send out a new contractor.

AHS called me back within 8 hrs giving me the name of the repair company. The technician knew his job & did the repair timely. AHS then emailed me to rate that company. Every time we've used AHS they did a great job & sent professionals.

We have been insured with AHS now for several years and had very positive experiences. They replaced our furnace when it broke down, and a year later the air conditioning unit also. We called them for plumbing and garage door problems, and always had good companies /technicians fixing the broken parts or replace them. Overall we are very pleased and told neighbors and friends about AHS several times.

Coastal SC was having an unusual event: an ice storm. The downstairs unit started making a strange noise and stopped blowing hot air. I went online and submitted a ticket to AHS with the unit detail information requested. I received a confirmation e-mail within a few hours. The technician came to the house, right on time, after calling to confirm his ETA. He diagnosed the problem, and because of the information AHS had requested when I submitted the ticket, had the correct motor on his truck to fix the system. He completed his work in a timely and professional manner, and explained what had happened in a manner I could relay to my wife and mother-in-law (who lives with us downstairs). We have had AHS for our home and rental properties for decades and would highly recommend this service to anybody.

The men were very professional, and polite.

Your service and the group you used was handled excellently. Your service was smooth and easy, and Accent Plumbing was very efficient and great to work with. Their technicians are top notch.

Timely, pleasant, efficient.

2. Took 2 visits, 1 to diagnose and 1 to repair, works great, sears repairman professional, knowledgeable and polite. great job. The warranty has paid for itself and then some.

The heating was repaired and the hot water heater was replaced. The workers were there on time, knew what they were doing, and kept working until finished. Would recommend them.

I am very pleased with my new GE Washer that you replaced for me. The service was excellent and the servicemen were very courteous and thorough. Thank you again for your promptness in taking care of my service call.

I have always been pleased with the various contractors I have had to deal with. This time it was Rinck's Plumbing. They have been very efficient and dependable. We had to order new faucet so it is being replaced tomorrow.

My oil furnace failed on 12/16/13. I called the local company that had performed the annual maintenance (10/13). Their serviceman came and purged air from the oil line to the furnace, and charged me $120. The furnace again failed on 1/7/14, the coldest day of the year! I again called the same company, and the same service was repeated @ another $120. I wasn't happy, and told the serviceman I couldn't afford to keep having the furnace fail, having to run several space heaters all night, plus pay the service fee. He told me I should have a new heat pump installed (at an inflated cost). I told him I had AHS and would call them, which I should have done in the first place!

I noticed some leaks in the crawl space under my cottage and immediately called about having a plumber come out to fix them. I naturally thought that it would be days before anyone could be sent, but the customer assistance lady said they could have someone out there that afternoon. When I told her it would have to be someone "small" to fit under the house, she said that the fellow covering my area was a big man, but that she could get someone else the next day, if I could wait. Since the leaks were in the drain pipes, it was fine. The next day, right on time, the plumber arrived and fixed the problem within an hour. He was fast and courteous, as was the lady from American Home Shield.

AHS do what they say they will do. My copay went up by 25%; however, still a good value.

We purchased a foreclosed home and signed up with American Home Shield at the closing. It is a very large home, and while there were no signs of abuse we later discovered many issues due to negligence. Since we moved in we have had repairs to one of the garage door openers, one of the furnaces, the dishwasher, the microwave, the pool pump, the whirlpool tub, and the central vacuum. Many of these repairs were to expensive top brand appliances and would have cost large amounts to repair. Instead we only paid $75 for each service call. American Home Shield was definitely worth the investment.

I have had very good experience so far with AHS. I do wish that they used services of companies that I am familiar with. As a single woman, one cannot be too careful with repairmen entering the home, especially when it is an unknown company and they do not have on a uniform or drive a vehicle with company information on it.

Craig, the technician dispatched to my home, was polite and professional. He was careful to explain the repair, as well as maintain the cleanliness of the kitchen and refrigerator.

I would like to see that you enforce with the companies that they should reach the customer in less than 3 hours from receipt of the work order. I call the contractor after about an hour, because, if I do not contact them, I can wait a whole day to get an appointment. When I call, they always have the order AFTER they go find it. I feel like AHS customers are considered less important because they know that they have the job.

Had a problem with our 25-yearold clothes dryer. Called AHS and they immediately contacted a repair center. An hour after the call to AHS, I received a call from the repairman and scheduled an appointment. Repairman came and fixed the problem, but 2 days later the dryer started acting up again. Placed a call to AHS and they had the repairman return. This time the repairs fixed the problem and the dryer is working like new again. AHS Customer Service representatives, I spoke with, seemed to go out of their way to help me. I felt as if I were speaking with a family member. I would recommend AHS to anyone.

I was a little concerned about calling them because many people that I know have dropped them for various reasons. I was able to get a company that I liked. We went through several names after I read their online reviews. They took care of everything and my problem was fixed. The service fee has increased majorly. I remember when the fee was $50.

The ability to put in a claim is easy to do, but the words used in the warranty make it extremely difficult to figure out the actual category of the claim.

The company rep did a great job in explaining what the challenge was and what we needed to repair it and upgrade it. I appreciated the explanation.

I have had to use my AHS warranty twice and could not be more pleased. I used the automated service on both occasions and was very impressed with the turnaround time and service received. The service technicians were very knowledgeable, clean and courteous and fixed the issue the 1st time. To date my wife and I are thrilled with AHS and the prompt service we have received. To anyone on the fence thinking of getting a home warranty, AHS is the way to go, the peace of mind knowing your home and family are protected is invaluable. I don't praise freely as I consider myself a tough but fair customer, in this instance AHS has earned my respect along with my business. I can be used as a personal reference. Thank you so much AHS and please keep up the great work and quality service that has been provided.

Great job, great response, very satisfied.

I called in that my Tankless water heater was not working and I STILL DO NOT HAVE HOT WATER. I called on 1-16-14 and am still without hot water as of today, 2/13/14.

Contrary to my regular pool maintenance company's opinion that I needed a new filter system, the AHS contractor said I needed only to pour some phosphate liquid into the pool to clear up the algae problem. It worked.

Dishwasher was leaking. I called American Home Shield. The representative scheduled a repair. Repair was a success. The service was prompt and repair person was courteous. I was very pleased with my experience.

I have been with American Home Shield for more than 16 years and I've only had 1 Bad Experience.

I have been in the mortgage and real estate business for 12 years now; and we have been heavily involved in purchase business for the past 8 years. We always offer home warranties with every purchase we do.. .and we never go anywhere other than American Home Shields. AHS is by far the best and most reliable warranty company out there and they are the only ones that I trust enough to align myself with and tie my name to. If we are going to suggest a company, we want to make sure it is the best product with the best service standard... that is what we have found with American Home Shield - home warranty program.

AHS sends out good people fast to fix almost any major problem, and it's nice to know that my home will carry on well into the future.

Being a former Realtor, I have had many experiences with AHS and recommended them through the years to clients. I personally have had a contract with them for several years and have sent in many referrals.

Washing machine was making a loud pitch sound when in the spin cycle. It was troubleshoot by Sears and the problem was found. The bearing was worn and a crack was found in the top of the tub. AHS replaced the washer with a new one. Thank you so much for AHS service. It's a pleasure doing business.

I called to get our gas cooktop repaired as two of the four units were not working. AHS sent a Sears Tech out a week later to examine the item and determine what was needed. The technician ordered the parts, had them shipped to our home and scheduled another appointment to coincide with the delivery of the parts. He returned on that day within the time frame given and repaired the cooktop.

I called about a garage door opener that did not work in our new house - I had to wait about half an hour on hold because there was a big storm back east which had caused many problems, but when the operator finally answered, she approved my repair request promptly.

When I first called to report the problem, AHS was very cooperative and willing to assist me. The company (Grace Plumbing) that was to come to home caused me much grief and a lot of my time wasted due to the fact that they did not arrive on any of the three scheduled appointments. I was so angry at Grace Plumbing; I again called AHS and they were very understanding and apologetic for the bad experience that I had. Melissa scheduled me with another company (Pruitt Plumbing), waived my service call fee, was so helpful and compassionate because I was very angry and frustrated with the original repair company.

AHS dispatched someone from 100 miles away and yet they were fast and efficient with the service calls and repair.

We have had a number of problems since buying the house. AHS had always been there to fix the problems. Just a phone call away, contractors are prompt and courteous. When the problem is misdiagnosed the money paid goes to the next contractor. Not having to pay each one that comes out for the same problem dances us about of money. Will renew and keep this policy as long as we can! Love this protection.

My dishwasher wasn't cleaning, the best technician I have ever had come here fixed it perfectly. Thanks Jeff!

Based on other home warranty companies I recommend AHS. Their service and products are superior.

We had not one, not two, but three incidents in a one month period. My husband and I work in education, so we have a fixed income. We don't know what we would have done without the awesome staff at AHS. They handled all of out problems with professionalism. They also sent out the most amazing contractors. My husband and I would have been left taking out a loan if not for the contract with AHS. If you have any logic, you will get this for your home today. It is worth the peace of mind.

We were asked to use Sundance NW Plumbing. They were wonderful.

My experience with AHS is always professional and in quick response to any issue we might have in the house. Highly recommend this company for a Warranty Program that works.

My wife and I had problems with our washing machine leaking and our range's clock would not operate properly. The service techs were out in a timely manner and repaired the washing machine. After it was determined that the range was unrepairable, we were contacted by a AHS associate and the process was started on a new range. Once the paperwork was processed, my wife located a range to her liking. A refund check was sent by AHS and arrived in approximately 7 days...Three days earlier than expected.... We are extremely satisfied with AHS and readily recommend your services to friends and family, and have.

Very pleased with response and cooperation to obtain "outside contractor" to do repairs. The contractor was outstanding: professional, prompt and responsive.

Replace motor. I will not respond to all your questions, only to tell you they did a fine and timely job.

My AC needed to be replaced. American Home Shield acted quickly and professionally... would definitely recommend to every home owner... Thank you.

American Home Shield has been great with the service they provide. They are always prompt in the handling of getting someone to take care of all service calls I have made so far and I would recommend them to anybody.

I've had a refrigerator repaired, a compressor for my central air replaced, and a water heater replaced. The attention to my needs were immediate and the resolution was great. It provides me great peace of mind to have this insurance, and there was zero hassle. I tell all my friends about it.

Technician was able to diagnose the problem immediately and came back the same day with the part and fixed it. Very happy as it is very hard to be without washer.

Moving to a new home is always worrisome, especially when it is a state away from family and friends. Having the AHS warranty gave us extra confidence in our purchase. A home inspection was done, but the age of this home left us a little concerned although the home has been very well cared for. We had prompt and courteous service, and have been very pleased with the repairs that have been made.

I`ve used this service for the past 8 years or so and have always received great service.

It recently became necessary for my heat pump and air handler to be replaced. AHS handled the situation quickly and fairly. The company, MD Harrison, was chosen to install the replacement. They did a fine job. No muss, no fuss and a very pleasant and efficient technician.

This company has provide my home with excellent customer service for the last 13 years. Arrival times always correct, great service provider and excellent call department. A very wise decisions choosing AHS. Thank you for your hard work and knowledge.

Fixed both in five minutes, someone else Told Me they couldn't be fixed.

The serviceman was quick, very knowledgeable, and friendly. The service department is very helpful and polite. The only complaint I have is that it took 3 weeks to get a service man out to fix my appliances. I don't feel it should have taken that long.

Repair of washing machine, very professional serviceman.

Great job done, good coverage, need discount for senior citizens.

Defroster failed in outside unit. Went to website and had a company immediately assigned. They came out within 12 hours and addressed the problem. Paid a small amount and saved hundreds. Glad I got this plan.

Either that, or you live in a new home or a rented one. The downside of home ownership is maintenance. This is where AHS comes in. Are they perfect? No way. Do they save you money? Yes way. I am very frugal. So is AHS. If it can be fixed, it will be - even if it takes months! I waited for almost 3 months without an oven, while AHS had a part fabricated just for my oven. OTH, when, a year later the oven broke again, they replaced it. $900, not out of my pocket! You run into some bad contractors - in it for the money. Tell AHS and they will never send that contractor to you again!

I am a busy mother running all of the time. When a friend recommended American Home Shield, I immediately contacted them with several questions. They are professional, polite, technically savvy. I have had several things in my home to break, and the contracts are timely and great! I love this company and more importantly the professionalism. I highly recommend them to everyone.

I'm extremely pleased with the service I've received with American Home Shield. I called for service on a Sunday afternoon and a service repairman was at my home in less than 24 hours. The contractors used by American Home Shield are true professionals and are highly skilled in their field of expertise. The reasonable monthly fee is well worth the peace of mind that my home is covered for virtually all repairs that may be required. Thank you American Home Shield!

My home is 9 years old and I started to think about protection for my appliances and such. I researched and called numerous companies and decided to go with American Home Shield. A couple of months later, on the coldest day of the year in our area, my furnace went out. A repairman was at my house 2 hours after I placed the call and fixed my furnace in less than 2 hours. There were no questions or problems whatsoever. We truly think American Home Shield was a lifesaver for us.

The washer that we received is good. I would recommend that anyone that have a home get this insurance.

I was not getting any heat and all I heard was noise when I turned my unit on. I called the Saturday before Super Bowl, the rep was very sorry but the soonest we could get someone to see us was on Tuesday. The tech came and did his thing and after 3 cold nights and we had heat ...

On hold last evening for over 20 minutes before I just hung up.

Dautriel Plumbing did an excellent job communicating and taking care of the matter in 2 days with little notice. Bonvillain Plumbing seemed like he only wanted the $125.00 deductible, said he couldn't do the job and left.

I have been with American Home Shield for MANY years. I had them at my previous home for about 22 years, and I've had them with my current home for about 3 years now. First of all, AHS covers a LOT of items within the home. They use very good contractors with quick service, and they make sure to follow-up to make sure any problem was repaired/replaced in a quick & professional manner. But their annual warranty pricing has really increased over the last few years. Seems like my annual costs, as well as the service fee, goes up every year and there always seems to be some partial cost associated with a repair that AHS does not cover and it comes out of my pocket.

We have an older HVAC system that calls for check ups all along. The service company provided by AHS has been the same for the past visits. They are excellent in response, accommodation and repairs. I could not ask for better.

My water heater broke one Saturday night, I request the service online. First thing Monday morning, the plumber call me to coordinate the visit. He show up at 3 pm, he call AHS and replace my water heater by 4:30 pm. Very professional services.

Our dryer stopped working. The technician assessed the problem quickly and even got the venting cleaned out. It is working like a dream now!

American Home Shield was very prompt in scheduling a technician's visit to replace what I thought was a non-functioning GFCI which controlled power to my bath jacuzzi. The technician arrived exactly on time, tested my GFCI wall outlet and determined that because I had turned off the wall switch, I could not reset the GFCI. He educated me on how the wall switch and GFCI worked together, determined the GFCI was working correctly and quickly resolved the problem!

Well from the start they were right on top of my problem.. The next day I had a repairman calling to set up an appointment. Then when they found out the part wasn't made anymore for my microwave. The warranty company called to go pick out the new microwave that I wanted.. within day it was delivered and installed at the same time... Wow, that was fast.. Thank you..

I have had AHS for 4 years. It seems that with each passing year there are fewer contractors in the area where I live. I have had to find a contractor. But, of course, AHS would pay for the charge. The reason for having AHS is lost. I depend on AHS to screen contractors for me.