American Home Shield Reviews

When we first moved into this house, we had a series of plumbing problems and we never got rate changes or anything like this due to the amount of claims we had. It's been really great. I have no complaints with American Home Shield. My latest claim was for our furnace. It's just an old furnace. It was making noise and the tenant got a little worried, and so we called in and they sent out a technician. The technician said it needed to be replaced, and that was it. Overall, AHS been really nice to us. I'm gonna keep it up.

Heating system was repaired with no problem. Washer could not be repaired. Bought a new one and was reimbursed w/ no problem. Great job. Very nice and professional people. Thanks.

I have had American Home Shield for a couple of years and my experience with them was very satisfactory. I would recommend.

AHS has been providing excellent service to my home needs for over six years now and I could not be happier. The contractors who perform the repairs say AHS is the best home warranty company they have worked with because they are easy to obtain approvals from and they pay promptly. When the men with the tools who are doing the repairs are happy, the work is done well and on time. That speaks volumes to me.

The workman that fixed my water leak and electrical problems were very good.

I had Parker Plumbing come to my house 3 times. My hot water heater was acting up and not producing enough hot water. Each time they came they told me that nothing was wrong. They said they checked the coils, and blew out the heater. After they left the third time, my husband got mad and called Maytag to find out about getting coils and he watched YouTube to find out how to change them. The heater is under warranty so they sent me 2 heating coils. One thing we did find out was that they never blew out the heater as they said they did. My husband blew it out and it was loaded with gunk. He also changed the coils, and now it works great. We have plenty of hot water. I am dissatisfied with Parker Plumbing, not American Home Shield. I called 3 times and you sent someone each time, and didn't give me a problem.

I had an AC unit went bad. I submitted a claim and it went real smooth. It went great, in fact. The contractor was upfront, clear cut, no issues and just right on. It did not work at all before he got there and it worked perfectly afterwards. AHS is outstanding and as you would hope.

While my contact and dealings with AHS have been satisfactory the referred workmen/repair company have not been very good. I have had 6 house calls on a 3 1/2 year old washing machine and have not had luck with a decent repair. They were just here on Friday and the first load... not working properly. I have had 3 different companies here for the problem with AHS. I would like a resolution by a decent repair not a replacement item.

We have used AHS for appliances, air condition-heat (preventive maintenance) and plumbing. This is the second house we have used AHS for service and when we moved in this house they had it covered by another company. We did without air in Texas for 2 weeks in July. I immediately cancelled their service or lack of and signed up again with AHS. I will never do without them again. They supply stellar service.

This is my second time with AHS and I have always been pleased with their customer service.. even when I was not so nice. When a contractor did not repair my item to my satisfaction, AHS sent another contractor right away. As US Army retiree .. I give you a Hooah, AHS!

I'm not too happy with American Home Shield right now. A lady at work had told me about them. They were okay until recently. In fact, right now I'm waiting on them to replace the furnace. My furnace broke down and the guy called it in Monday and everything was set up and I was supposed to have my furnace replaced the next day. And then they said no, they had to get another company. I couldn't have my furnace until tomorrow, they're supposed to replace it tomorrow, and it's cold here in the east coast. I feel like they didn't go with the first person because they probably found somebody cheaper and the cheaper person couldn't get it to them as quick as the other person. I know the game.

American Home Shield were prompt and very professional. I'd recommend them to a friend.

Through my realtor here in Nevada, I came to know about AHS. I thought it was a good idea. The contractors have all been good. Always right on time and everything worked really good.

The A/C at my townhouse in Plant City, Florida was not putting out heat. You gave me the name of a local company to check my unit out. They were courteous, prompt, completed the work and gave us energy saving tips. Could not ask for any company to do a better job.

I reported my hot water tank had burst, flooded my hallway and did not know exactly what to do. I was so upset. When I collected my senses and realized I should call my home shield insurance and get some information, which I did, I realized they had the answer to my problem or situation. Immediately they started to work and as soon as they had all their contacts available I was notified and my problem was solved. I only called back once.

My furnace wasn't working and the temperature outside was near zero degrees. I contacted AHS and a service person fixed my problem quickly. He was friendly, knowledgeable and efficient. My furnace is working again. I would recommend AHS to anyone with home property.

My oven/microwave are over 25 years old and the technician sent out was amazing and thorough! He got both appliances working like new!

My hot water did not work one morning so I had to call AHS. They assigned a plumber to come out and assess the problem. It was deemed that the hot water tank had to be replaced. I had the best person come out and replace my tank. He gave me tips on hot water tanks and how to keep them running for a long time. I am a Real Estate Broker and tried to encourage all of the buyers and sellers to use a home protection plan like AHS. So naturally when I bought my own home, I included AHS with the purchase. That was 7 years ago and I still carry the policy, till this day. Gives me such peace of mind on anything going out. Thank you so much AHS.

They came out on a call and it turned out fine. We've had efficient service and knowledgeable, pleasant to have workers.

Contract #**: In the second week of January, you sent a service person to repair our washing machine and dryer. The washing machine was successfully repaired and the dryer was authorized to be repaired but we requested options. We talked to AHS and they agreed to call us back within 24 hours with options. They did and we elected purchase. We went looking and selected the model. Economics led us to purchase locally with reimbursement from AHS of $298.36. Karen in purchasing said that our check would arrive within 2 weeks of when they received a copy of the purchase receipt. The receipt was sent on 1/14/14.

This replacement took longer than I expected but really through no one's fault. It took time for me to visit stores to examine the recommended replacement only to find that the model was not available. Secondly, the manufacturer's substitute was too large which required me to contact AHS to see if another model was acceptable. After receiving approval from AHS for another model it took a week before the shipper called me for a delivery date. Unfortunately this call came while I was out of town and I was not able to accept delivery until a ten days later. From that point on everything went smoothly and efficiently. The installer showed up on time, was very professional and businesslike and completed the installation successfully. I was pleased with the AHS service but might not have been as pleased had the appliance been one that was essential, such as a water heater.

Had another company come out to fix water heater. They could not figure out exactly what the problem was so they replaced the heating elements, but while doing this they broke the water line which caused a flood in the basement. Called american home shield and they sent a repairman out and he fixed the problem in about 15 minutes which was the line in the water heater. I would recommend this service to all of my friends and family. I am a very satisfied customer. Thanks.

Tenants reported stove not working on 2-18-14. As of today 2-27-14 it has not been fixed yet. They are calling me and I have told them it was not at my home it's my rent house. They are still calling my home. This issue is still not solved as of 2-27-14. Please to get this corrected the address for service is **.

Superb job. Thanks.

American Home Shield was great to work with. They were prompt and responsive to my needs. The service was provided by Sears and that's where my problems came in. They cancelled several times and it was difficult to reschedule. All total, it was about 6 weeks before my repair was done correctly by Sears. I love having American Home Shield to protect me from expensive repairs!

Every claim I have put in with AHS usually is a fight to get completed... or it is denied. The latest was my pool heater which I pay extra for each year went out. They sent a tech who said the pool chemicals were off a bit and that's what caused the heater to quit working... denied again. Seems to me any large claim other than a washer or dryer they do anything to get out of paying the claim. Water heater went - I was charged over $600.00 to get a new one???? They blamed permits and removal of the old unit. Oh and the old one was not installed correctly so I had to pay for the install of the new one..

From the time I made contact with the automated system at AHS, and the subsequent repair done to my furnace took only 3 hours. I was very impressed with the professional way the whole process was resolved. A special thank you to "Just Chillin" A/C and Furnace repair.

We had problems with the lights in bathrooms. The gentlemen came in and found the answer. We always have great service when we call in for any service. Very happy with AHS.

Within 30 days we had to report 3 times the same problem. We have a rental property at ** in Sachse, TX. The problem was with the furnace. It was finally repaired but it took 3 times to get it taken care of. I am the owner of the property, not the renter.

I have always been satisfied with Am. Home Shield's service. They have been both prompt and efficient in their service. However, I have a heating and air conditioning unit that has been band-aid fixed on several occasions, that really needs to be replaced instead of being temporarily fixed. What do I need to do about this? However, overall, I would highly recommend American Home Shield to my friends and family.

Our realtor recommended American Home Shield and then our seller had it before us. They said that they had good experiences with them so we chose AHS. They've been pretty good. We had a little issue with our heating, and they were very courteous and very helpful. They were able to get somebody out to help us pretty quickly. When they answer the phone, it's not like they're going to hold for a long time. They're very efficient, very knowledgeable and pretty accessible.

I was very please with the personal care I received when I had repair issues.

My renter in Unit B called on Saturday, January 11 that his hot water heater was cold and he could not get it to stay lit. Here in Bowling Green, Kentucky, we had record, freezing temperatures for the previous two to three weeks. Because of this record cold, pipes all over the area had burst and plumbers were in high demand, working lots of overtime and weekends. After contacting AHS they promptly called back to say that they had assigned AKR Plumbing out of Park City, Kentucky to service the "dead" unit.

Repaired on first visit. I did notice that the one side of the dryer is sticking out a bit. I didn't notice it until several days later. It appears that they didn't get all the interior screws put back in. Is it too late to have this looked at???

We've been very happy with American Home Shield. We've had the coverage for 7 months, and have used it five times. We had our water heater, dryer, furnace, and oven fixed. Everything has been as advertised. We've only paid the $75 service fee on the calls, and the rest has been covered. The only downside is that when we called about our water heater it was on a Saturday of a Holiday weekend, and we had to wait until Tuesday to get it fixed. While that wasn't the greatest option, we are still very satisfied; and will probably sign up for another year of coverage.

I called in on February 27, 2014 for dishwasher repair. The service man came out on February 29th. This is the fifth time I have had to have a service man come out on this dishwasher. It is only 4-1/2 years old and was a top LG model. I have spent over $300 in service calls and have asked about my options regarding replacement. We paid $890 for the unit. One of the repairs cost $880. When I asked the service company what the options were, he said it was up to AHS to offer the options. When I called AHS, they said it was up to the service company to offer options. I have been on the phone with AHS several times with no answers except for "We are sorry for your inconvenience". That does a lot of good. The AHS representatives offer no help whatsoever. "ANGRY" is an understatement right now. I am tired of going in circles with no resolution. Right now it has been one month and my dishwasher still has not been repaired.....supposedly they are waiting for parts. Really!!! This is a top brand. What is the problem? AHS does nothing to help.

The dishwasher repair person (Michael **) is outstanding. I highly recommend AHS use his company.

The value that you get for your money is outstanding. Knowing that a repair/replacement without spending outrageous amounts is very assuring.

Since we have been with your company we have had NO problems at all. That's why we continually renew year after year. We have been a customer since 1989 when we bought our house. It usually pays for itself within the year of renewal.

Our ice maker broke and AHS responded quickly and courteously. The ice maker was replaced in a timely fashion. We were very happy and have referred AHS to several individuals.

Air stopped working on a Sunday. Called for service. Left message. Had a return call Mon before 8 am. Company arrived later that day on time and completed service. No problems at all.

My husband used to work at a business where they took care of the servicing for American Home Shield. He does remember about it and thought they did a great job of providing service, and when he wasn't involved with it. We went ahead and got it for our rental and our house. We're going on three years now. They're very good, courteous, quick, get the job done, call you right back or they answer the questions right away. If I had a problem with something, they've been very good about taking them off the list and informing us we can go with someone else and not have to repay the $75 fee. I have been recommending American Home Shield to friends.

A/C motor was out. Technician came out within one business day and repaired it on the same day. Very friendly and professional.

I originally called in a heat claim with American Home Shield, which I'll refer to as AHS, on 12-17-13 and our heat is still not heating properly today! They assigned McGovern Mechanical to handle this claim. Brian and another employee from McGovern came, a few days after I called in claim, and told me that they thought they could replace the whole unit due to it still being under warranty. However, after not hearing from them for several weeks, I made several calls to them and finally got to talk to someone who told me that only the coil was covered. It took them either a month or month and a half to fix the coil. They could not charge up the unit because it was too cold. I understood that. However, there were some days, in these past months that they could have taken care of this and did not.

I had to have a plumber to come to my home because of a hot water heater problem. Not only did he do a great job but the service I got from American Home Shield was awesome.

I was scheduled for a service within 48 hours of my Saturday morning call. Rocking H Plumbing was dispatched that same week (it was a leak but no emergency). They showed up at the time expected, fixed it right the first time. I paid my $100 service charge. All good!

Great service with Airmax, being reliable & competent for job done, responsive/flexible for hours I needed them & punctual.

My last experience with the HVAC company from Sanford NC was not the best, but I will not blame AHS for this companies service.

The technicians arrived on schedule and put in a new hot water heater in under an hour and a half. They were pleasant and knew what they were doing. We were pleased.

Contractor did not keep me informed with status of part ordered. I was proactive in trying to ascertain when the work would be completed.

At Appliance was timely, friendly, courteous, efficient. They repaired my washer quickly. AHS was on the ball finding a great appliance repairman.

Plumber was very friendly and solved the problem in a few minutes. Great job.

My furnace stopped blowing late one night so I contacted AHS. I received a call the following morning and set up an appointment with one of their vendors. The service man came out that afternoon and informed me I would need a new motor. He ordered it and put it in early the following morning. Great job.

Central Heat and Air stopped working during the coldest time of January. Contacted AHS online, notified them of the problem and they dispatched GreenWay Home Services immediately. GreenWay contacted me within 24 hrs and dispatched as Technician. The Technician diagnosed my problem and made the necessary repairs. Results not only solved my immediate problem but with the repair in January resulted in a reduction in my Electric Bill for the month, the January bill was less than my December bill which wasn't as cold, unit was just not functioning efficiently evidently for a while. Unit working great during this coldest time of year for us thanks to AHS and GreenWay Home Services and Technician Kevin **. Not sure why any home owner would not have such a Home Warranty Service for their home. Thanks to all.

I recently called AHS with a service request on our heating system. The company they sent, Infinity Heating & Air, were awesome! They called within 24 hours, were there when they said they would be, and fixed the problem expeditiously. We're very pleased. Also pleased with the follow-up from AHS to ensure the contractor got in touch with us and that the issue was resolved. Very happy with this company overall.

We have had American Home Shield for about 18 months now and have used it twice. Both experiences have been great. Our last was when our washer stopped working in mid-cycle. We called American Home Shield and a service Tech was there the next day. He explained to me in about 30 seconds, not kidding what the issue was and told me he would have it done in 20 minutes. He then serviced the washer and our dryer. American Home Shield is kind of like the Affordable Care Act, only it really works and it really is Affordable!

We have used our home warranty several times for appliance repairs and air conditioning and heating issues. The agent for American Home Shield immediately opens up a ticket for us and refers us to a reputable repair company. Within a very short period of time, a repair company comes to our home and fixes our problems. We are very happy with our American Home Shield warranty.

American Home Shield has always provided me with great service completed in a timely manner. They have always selected quality contractors to fix any problems that I have. I appreciate this level of service.

The repair company was dispatched within two days of my initial service call. They gave me a two-hour window and were timely and professional. When the repair turned out to be cost-prohibitive, an AHS representative called me and took a complete description of my washer to research a comparable replacement. They called back the next day with a recommendation, which we felt was a bit more than we really needed, so we countered with a model more to our liking. AHS placed the order and within 3 days, we had a new washing machine. The delivery people gave us a four-hour window and were timely, professional and thorough. They took away our old broken machine, cleaned up the mess is left behind, put the new machine in place, connected and tested it. They did a great job. We couldn't have been more pleased with the entire process.

As always it was a pleasure to deal with AHS. Thank you.

It is peace of mind knowing that we can just pick up the phone and AHS will send help for numerous problems within our home... So far, the technicians AHS has used have been knowledgeable, respectful and pleasant!

The contractor that American Home Shield sent to service my plumbing was amazing. And AHS handled it great, too. Overall, it was a great experience.

Babbs did an Awesome job. Thank you so much for your help.

2 weeks ago I called in regarding my fridge being out. A tech came out and supposedly fix it. Then my fridge goes out again on a Saturday night. Now I call, reopen original issue, now compressor is out and I am told it could take 2 weeks! I'm not sure why not having a fridge is not considered important? So when I call AHS they are like "you just have to wait for the part, no other option!" I asked to speak with a supervisor 4 times. Finally I'm told they will call me back. The supervisor called me back on 10 min, that was a plus! This manager advised of the cash out option whatever repair would cost they could give to me and I could do with it what I need. This pleased me finally cause was going to purchase a fridge that day, couldn't wait! He assured someone would call me the next day with the amount! Still to this day have not received the call back and I have even called a few times... Very frustrated!!!! :( Horrible experience!

Earlier this month our heating system was blowing cold air. AHS sent our Service Contractors of TX and then Bella, when we asked for a 2nd opinion. Both companies stated that nothing was wrong with our heating system. Both said our system was too small for our home, and each said we needed a complete new system. We then called a company on our own. Three of the 4 heating strips were not working and the thermostat was faulty. We feel we were lied to by the AHS companies. Cancel our membership as of 2-28-14. I would never recommend AHS to anyone.

I highly recommend American Home Shield because they are a life saver for home owners. The monthly fee is worth it and affordable and so is the service fee. Try it, you won't regret it!

I have an old house (1963). It is in great shape, but as we all know, things go wrong. No matter what time or day it is, when I need AHS, they are there. Any time I have called, I always get a well informed, helpful person. They always are sympathetic to my situation, as if I were one of their family members calling for help. I have used the internet to order a service, which is easy but I'm one who prefers talking to a human. I always receive an email with the company who will be contacting me for the service to set up the date and time. I really like that. It helps to know who I will be dealing with before dealing with them.

After 9 weeks and 4 service companies later with 3 estimates for repair, it has been determined that my ice machine is not under warranty. Up until it was confirmed that the cost to replace it was more than the contract maximum, the things that I was once told were no longer true. They lied to me.

Great company! Great customer service.

I have used the service approximately 3 to 4 times. Each time the companies that were referred to me responded within 24 hours. Their technicians were professional, courteous and very knowledgeable. Based on my experience, I have recommended AHS to several family members and friends and to my knowledge, at least three of them signed up for the services and they also are happy with the services.

I had put in request for service on my gas stove which was answered promptly and the selected appliance repair person visited and quickly determined that my stove was prior to 1994 and that a new stove was warranted. He efficiently contacted Home Shield and I was informed, via e-mail and phone, that same updated version could be obtained. This was all I desired as the model and size fit the bill quite nicely. The stove was delivered and the old one removed without any problems. That was almost 2 yrs ago and the stove has been working beautifully ever since! Thanks for making my shopping a most cost effective and easy one!

The service person contacted me immediately to set up an appointment. He came at the scheduled time and fixed the furnace. I was very pleased with everything related to this service.

AHS was recommended to me by my brother who lives in TX. I live in SC and hoped I would receive the same service he did. I have called them on several occasions and received A+customer service. I have had plumbers, someone to repair my refrigerator and an air and heating service call. The people they deal with have been knowledgeable, friendly and prompt.

AHS website always accessible and 24/7. Local contractor usually calls to set up appointment within the hour, and can always accommodate my odd hours and unusual days off. Priority One Appliance Service has very neat, knowledgeable service persons, who have always been Courteous and Professional. On every occasion, I have been completely satisfied with the repair and / or replacement of a covered appliance/System. I would and do heartily recommend American Home Shield to coworkers, friends and neighbors. Great having peace of mind about large bills for unexpected repairs being covered!

AC blower motor went out.

Service man did a great job in fixing my ceiling fan.

American Home Shield was very good, professional, and the repair was completed to our satisfaction.

Very knowledgeable. On time. Great personality. Would recommend.

I had a problem with my refrigerator & when I put in a service request, AHS took care of it promptly! I was pleased with the both AHS as well as the repair company dispatched to my home.

AHS repaired four faucets.

The mechanic was incredibly nice. Just wish we didn't have to order the part and wait another week for a working washing machine.

Even though the repair was not a covered item, I would expect the technician would have been a little more responsive. He informed me that a part had to be ordered and would take 3-5 business days to come in. His initial visit was Feb 8, by the time he came to install the part, it was Feb 20 and that was only after several calls on my part including a call back to AHS. Even when item is not covered, technicians should still communicate better with customer as if AHS is still monitoring the repair and tracking its completion.

American Home Shield is a product and service that I would never recommend that anyone purchase. I should have taken the credit at closing. It would have been far more beneficial to me and less hassle. We have had problems with our A/C system since we moved into our home in May. Our System failed 3 times over the summer. The contractor they sent out to "repair" the system was a company, that numerous residents, in our area complain about. The last service call, he never fixed the problem. He actually pumped a large quantity of freon into the system, which was not needed, thus potentially damaging the unit. Thankfully, he couldn't get the unit fixed, so we called another company that was able to pump out the overloaded freon before the system had a chance to turn on.

I have never had a more caring, informed, and gracious plumber in my home. He went out of his way to see that I was pleased with his work. Kudos for contracting him.... and American Plumbing. And I like your policy of having more than one plumbing job done, on the same ticket, and not having to pay for each one.

I am appalled that AHS will not fix my unit properly because of an A/C company putting old no longer used refrigerant in my unit - which I had no knowledge had been done. I'm a single woman and of course we get taken by consumers thinking they're getting over on us and now I need a completely new system and AHS will not touch it!!

My heat pump went out again for the second time over a few weeks. Now thanks to AHS I have a new motor in it. Should last a long time! Thanks.

I will not change my account with AHS. Customer Service and all the Companies that sent Repair Personnel are excellent. Always repair and if needed will come back and fix problem without an additional charge. God Bless All Of Them.

Hot water heater replaced. A very good job, Jose ** the technician knew exactly what to do at a speedy time. I would recommend them to everyone.

The toilette handle of my Mansfield toilette was broken. Since Mansfield toilette parts are very proprietary, generic parts are not available in stores. I had to call AHS. The contractor was DRAINGO. The contractor person was prompt, on time, and quickly fixed the problem. He answered all of my questions I had regarding the repair.

Absolutely the best thing I've ever done was have American Home Shield coverage. The replacement of my furnace could have broke the bank. Thankfully, I had American Home Shield, their service was excellent. Workers were extremely courteous polite and knowledgeable. I would recommend American Home Shield to any and everyone.

Always receive very good service from AHS. I often recommend it to family and friends. Would not be without it.

The response was quick - we had an appointment the next day. They thought that it was fixed, the sensors were replaced and that was good. It didn't solve the problem and they came back twice and bolted the sensor to the frame of the door rail and that solved it. They were nice.

Everything was excellent.

My furnace was not working at a time when the temperatures were dropping into the 20's. I called AHS and a technician was sent out to do the repair. The furnace worked for a couple of days and then stopped working again. I called the technician that came out for the first repair and he said you will have to call AHS back and schedule another appointment. He also said, "The appointment must be within the next couple of days because I am going on vacation." I called AHS to let them know I needed another service call, but it needed to be within the next several days. AHS made sure I got the appointment before the technician went on vacation.

Service repaired furnace ignitor.

All my experiences with AHS have been positive!

When we moved into our house we had to call AHS after the first hour. Our furnace broke and it was 20 outside. They didn't even have us in their system yet but still sent someone out the next morning to fix our furnace. We have also called them for a plumbing issue. The people who we spoke with and those who came to fix our furnace and toilet were professional and helpful. Will renew next year.

I came home during a record cold snap and although I had electricity in some parts of the house, I had no heat or electricity in other areas. I assumed it was a fuse and tried to fix it myself, it wasn't a fuse! I got online and completed an AHSW Service request and within 24 hrs had 2 vendors setup to come to the house. The first was an Electrician who fixed the problem and I was able to cancel the second vendor.

The technician was professional and nice. I would recommend American Home Shield to my friends.

Both times it was a Sunday (of course) and both times a reputable plumbing company (DS Plumbing) called us almost immediately to see if they could come right now, or set a appt. In both cases we were able to turn the water off so it wasn't an emergency but they came the very next day. EXCELLENT service. We used AHS on-line request for service and it worked flawlessly. We have been with AHS for almost 20 years and will never have a residence without a AHS warranty. Thank you AHS!

I'm not real happy with the plumbers that American Home Shield chose but I've already had two separate family members that I have recommended to get their service and have had their service for over five years now. I have had their service for more than 12 years now and I'm very pleased with them but not necessarily the plumbers that they have chosen recently.

We have been using AHS for over 10 years and have always received great service from AHS and their vendors. All issues major or minor have received immediate attention and were resolved quickly. On our past three moves, we have provided AHS warranties to our homebuyers to assure their purchase included the best coverage in case of an unexpected problem. I would recommend AHS to anyone considering home ownership.

The techs were great. Accurate and efficient. However, the office worker was far from being an asset to the company. She did not let us know that our service "window" would be cancelled. A day was lost from work. Also, we were again forgotten as another service "window" was slammed shut for a last minute truck inspection. Another 3 hours wasted. If my daughter had not called 2 hours into the waiting we would not have known at all. Without details, the female at the office was extremely abrasive on the phone. I will not stand for this type of treatment. If this is the type of organization that works for you, then maybe I need to look elsewhere for coverage.

I purchased my home in October 2012 and asked for a home warranty as part of my closing costs. It turned out to be the best decision I could have made as I am getting back on my feet after a divorce and am self supporting. My budget is pretty tight and does not have room for excessive home repairs. During the first year of home ownership I had multiple times I needed the services of American Home Shield. And each time they came through with no hassles or problems. I even feared that they would not renew my contract for the second year since I had to use their services so many times that first year. But it turned out I had no need to worry... they renewed my contract and even allowed me to add more coverage for some appliances and water softener. American Home Shield was a lifesaver (and budget stretcher) for me and I would recommend them to anyone.

Called for heat pump repair company. I was told would contact me, didn't. I called them. They fixed it and it stopped working again overnight. I called next morning. When they called back they couldn't get to me until next day. Another night without heat. Next day I had to call them again around noon. Tech admitted "forgetting" about me. Fixed it again... was same problem. Wasn't fixed right 1st time. "A wire was in wrong place." 2 nights with heat now and so far so good.

I called American Home Shield and they told me who would be calling me, I got the phone call 2 days later cause I called on a Friday the repair man came, ordered some parts on Monday and by Friday it was fixed.

Techs were through (Greenway) and extremely courteous!

Really happy with American Home Shield on their part of our service order. We needed to have our hot water heater replaced. The contractors were prompt when diagnosing the problem but it took a few weeks to get a follow up appointment to install the equipment after it was delivered. It's done now and we are satisfied.

AHS really came through for me. My microwave stopped working, they sent out someone to check it out, I was able to use the money for parts towards a new microwave. Love my new microwave.

Great service and value. I have recommended your company numerous time because of the company service and quality.

My heat pump started to malfunction... and was only giving heat when in the emergency heat mode. I called AHS and they sent a technician who determined that the unit has to be replaced. AHS immediately ordered a new one and within a week, I had a new heat pump. I am completely satisfied with the process.

Accurately determined the problem and fixed it.

A.H.S. contracted with a solid responsible company called consolidated mechanical who DID a great job bringing heat back into my home with professional repair team (Walter). Thanks for a job well done. It's nice to work with a responsible company who know their business & do it right.

Since having my warranty service with American Home Shield this is money well spent. They have excellent customer service, great service, very prompt. I have saved money because of the warranty.

I love American home shield. They are the best when it comes to service. My home is 10 years old and it seems that all of a sudden everything was falling apart. Thanks to American home shield they have been the best when it comes to my repairs or replacements. I don't stress anymore when something goes down in my home because I can make a call to them and they are so nice about any issues I've called for. Some issues have taken longer to resolve but in the end it's all done. Everyone is so pleasant and willing to give customer satisfaction.

Only a period of several months our hot water became less and less until it was only warm. We contacted American Home Shield and reported the problem. The next day a repairman came and decided that we needed a new element and heater unit. He quickly did the swap and we thought we had the problem licked. However that did not fix the problem. Again we reported to AHS that we still had little to no hot water. A repair man was dispatch and he braved snow and ice covered roads to bring a whole new heater. I am not sure what the problem really was but I do know that now I have HOT water. The company that did the repairs, Brothers Plumbing and Air, were very professional and AHS stay with me until the problem was resolved. Thank AHS.

The contractor never fixed the problem. I had to call ahs again and as of now I'm still waiting for a part to arrive and my cooktop to be fixed. The contractor should've replaced the little spark igniter at the first visit.

I could not be more pleased. The repairman was prompt, had the part, installed it and had the furnace working in just a matter of minutes.

Fast, courteous service. We really liked our technician and would definitely use again.

Most of the work I've had done from you guys has been on my heat pumps with only a couple of times for a commode. I have to be honest and say that I actually saw a cousin of mine on FB saying negative things about AHS but I have nothing but very positive experiences from anyone that you have sent to my house. I'm certainly glad that I didn't get whoever has been coming to her house. But always the people have come on time, been VERY professional and I've never had to have anyone come back for the reason that they came the first time around. Unfortunately I've had repeat trips for the heat pumps but it's always been something new and normally many months between visits.

Always provides us with high quality technicians who get repairs done efficiently.

They did a beautiful job--came quickly and were polite and efficient--cleaned up and most of all, stood outside in the bitter cold to fix things!!

I have requested for a dishwasher repair from AHS for 5 times in the last 5 years. The repair person sent to our house replaced a few parts but could never fix the problem fully. The same repair person was sent each time. The money spent on the repairs could have been spent on a new machine. I have used the best detergents, rinse aid and even dishwasher liquid gels to ensure that the dishwasher remains clean. I have come to know that they never replace your appliances, but will only repair the best they can. There is no guarantee that it will not break after a month, in which case you will need pay the service charges once again. Also, the word of the contractor is weighed more than their customers. Overall, I am very disappointed with the quality of service. I will not renew my contract. Also, most of the commonly failing components are outside the contract and will not be covered by the insurance.

Very fast response and they follow up to ensure your satisfaction.

We like the service, and the service man corrected the problem right away.

We have been AHS customers since we bought our first home in 2007. Our experiences have always been positive and we have consistently been satisfied and well taken care of ever since. We would definitely recommend AHS to others.

Call in to schedule my repair on my Front Loader Washer through AHS and the washer was repaired the next day. I could not believe how fast they responded.

Called on Feb 11. Union Plumbing repairman came. Said everything OK. On Feb 19 was down again, called got a new appointment. Service man came Feb 20 & replaced the unit.no? Now have new unit with no additional service fee. Was great service. Totally satisfied with American Home Shield Rep & service Rep from Union Plumbing, both outstanding.!! Thanks

GE technician was an excellent, knowledgeable man who was able to diagnose our refrigerator problems, change the needed parts, and also recommended to buy a new water filter (as we did).

AHS is quick on having someone out to fix the problem.

I am happy with the service. However, I thought paying a service fee for both my washing machine and dryer was excessive. The technician only provided a diagnosis for the dryer. He said they did not do the type of work to really fix the problem. However, I still was required to pay the $75 service fee. I could understand if the dryer was really fixed.

A representative from Total Air Care called shortly after we reported that our air conditioner was not working to AHS. They quickly scheduled a visit to repair the unit. Their serviceman was friendly, skilled and efficient. We are very happy with all aspects of our AHS warranty and the resultant service call.

I have a heating/cooling unit. The heating unit is in the attic, the cooling unit is outside. On one of our coldest weeks my heating unit did not work. I called a "specialist" who was running a special. They came out & announced that my unit was obsolete & I would have to replace both units! I then remembered I had AHS, I called them, they came out (Austin Plumbing & Heating) fixed the problem and all is working fine! (Thereby saving me thousands of dollars).

Washing machine leaked, the part was ordered, and repaired in a timely manner. The technician was professional and experienced.

Jason came out and recommended replacement of the motor. I had other companies come out (not with AHS) and they replaced the thermostat and nothing changed. Not only did the replacement work properly, but Jason was such a happy fellow. He proceeded to tell us that we all need PMA (Positive Mental Attitude). I didn't expect a Philosophy Lesson and a Competent Replacement all at the same time.

We had problems w/ our ac unit this summer and the heat pump this winter. AHS had a repair company call right away each time. The repair company was prompt and each repairman was helpful as well as respectful and kind. We felt the service we received from from AHS was satisfactory and are very thankful for the home warranty.

Eric from at your Pool Service responded and did an excellent job in taking care of the problem. I can highly recommend this company.

My experience with American Home Shield has been good. I purchased it 10 years ago when I purchased my home. They're good at what they do. They get good professional handymen to come out and fix whatever is broken in a timely manner.

Heat System was out during the coldest part of the winter. AHS had someone at my home immediately. Although the contractor had to come back several times to fix it, I know it was not AHS' fault. I have had coverage through them since I bought my first home in 1998. I would recommend them to anyone.

I called for service one day & someone came the next. He came on time & I am completely happy with the results.

He fixed a leak behind the commode. Everything was just fine.

Thank you for the great service that you provided in helping me fix my microwave door. It is now pleasure to use the microwave. I think of you every time I open and close the door.

Technician was sent out to my home from Sears Home Care Services. Andrew told me that the agitator was out on my washer, and he ordered a new one. Informed me that he would be back on February 7th to install the new agitator and never returned, and did not respond to my repeated phone calls. I called AHS and was told that "unfortunately there was nothing that they could do! We have no control over a contractor's scheduling!" I was thoroughly disappointed in hearing this because AHS has contracts with these individuals/companies to service their clients; therefore, they are ultimately responsible for the actions of the contractors.

At first there was a confusion on the date of service, therefore, not sure how this was going to go. Rep courteous and apologetic; however, once this was cleared and the date arrived, the rep did a quick inspection and determined needed to be replace. He advised on when he would returned to replace. His next visit was prompt and in 20 minutes I had a working garbage disposal. Rep knowledgeable and attentive. Great Service!

Excellent service, on time, professional. I will renew.

My first experience with American Home Shield was very good. I was pleased and surprised. I had a toilet that was running and nothing I did would stop it. I was afraid of an overflow when I went out of town. I called and explained my situation to the customer service rep and they got someone out the very next day, before I had to leave on a trip. The service provider they sent was polite professional and fixed the toilet right away. I felt relieved that the home warranty service I had contracted with was so responsive and sent real professionals out to fix the problem.

Repair man was very professional and on time. Great service.

Was very pleased with the service on my unit. The tech was very professional and work. Thanks for the promptness.

As usual, my experience with AHS was great. I have recommended this company to dozens of friends and coworkers. If there is an issue with a contractor, AHS will make it right.

On December 28, 2013 we arrived late to our home from a Family Christmas Party and realized our Hot Water Heater was not working. Sunday 29th we called American Home shield and they said they would have a tech out first thing on Monday morning the 30th. We were fine with this. We could shower at Grandma's or where we currently go to the Gym.

We called American Home Shield when our AC was not cooling; our Fridge was not cooling; our bathtub faucet was broke, etc. On each of these calls, we were assigned a contractor right away and the contractors responded and fixed the problem in less than 48 hours except for the compressor which had to be replaced. And they impressively ordered and replaced our compressor in less than 1 week. AHS request a feedback on the performance of every contractor they sent to us for repair thus able to track and hold the contractors accountable. No wonder the companies AHS contracts with, have very knowledgeable professional service team. We strongly recommend AHS without any reservation!

Something broke on the furnace, and they came the very next morning and fixed it in the worst time of the winter when it was very cold. We didn't have to wait days, we get serviced fast.

BK Plumbers are wonderful to work with.

Although my problem wasn't as difficult to fix, the electrician that came was polite, quick and explained what he did and what was the cause of the problem. They called me immediately once I put in service request. I have had only two service request submitted to American home shield and both have been exceptional. Thanks!

The service was great. The contractors response was great. I would highly recommend American Home Shield.

No hot water on Tuesday. Called AHS and was told that someone would contact us within 24 hours. When we didn't hear from the plumber by Thursday we called him only to be told that they MIGHT be able to service us by the following Monday or Tuesday. Called AHS and were told that was the ONLY plumber they have in their service. This is a family with children and hot water is an EMERGENCY. The contact person at AHS suggested we get our own plumber to install a water heater and send the bill to AHS. I can't wait to see how that turns out! If we can't get service I have little faith that we'll see a reimbursement.

During the recent ice storm here in Anderson SC, our furnace broke down. Called AHS who sent out a repair person that day. Very pleased with attention to my problem.

Great warranty and customer service including convenient online service!

Had several occasions for plumbing repairs in the past few months: one a broken drain pipe and one a leaking garbage disposal. In both cases, the plumbers sent by AHS were extremely professional and efficient, and took the time to explain what happening and how they were resolving the problem. I am extremely impressed.

Appliance Magic LLC is an excellent company. From the first service call to the service technician's house call both are provided superlative services. Technician's spend time to troubleshoot and find more problems of our dishwasher than we already know and they fixed all the problems in such professional manners even our college children was impressed. We are very pleased with Appliance Magic in Herndon, Virginia. Thanks again for your excellent services.

Easily fixed dryer. Any service call I have made is usually fixed right away.

Our refrigerator was not repairable and was replaced. It was a very good experience. We are so glad to have AHS.

Many events have happened in the years we have been with AHS where they have come to our assistance.

Your representative was friendly, courteous, and very informative. Not only did he present the contact as the best solution for our home warranty needs, but he also provided a discount and explained several payment options and/or methods. In addition to the annual home warranty renewal, he also provided us an opportunity to enroll in a preventative maintenance contract for our home heating and A/C system.

The company that was sent out to check the heating unit failed to repair the problem. They were here in December and looked at the unit saying they would return to correct the repairs when the weather was better. We were told that we had to run the unit on emergency heat until they returned because on regular heat the A/C unit also comes on. It still does. They came back a couple of weeks ago to finish and did nothing. We're still having to use emergency heat for heating.

Water heater was leaking and replaced. I had no complaint with American Shield. My problems were with the plumbing co. DNB Services. The state code had been changed since my house was built 20 yrs ago and I understood that I had to pay for a new drip pan and a 2nd outside drain. The charge was $250. I thought this was excessive and upon checking with others that had to do it and hardware store and plumbers, my thoughts were confirmed. However I needed a water heater and DNB would not do it unless I agreed to let them do the work. They also said the roof vent hole needed to be enlarged by 1/2" on each and would be another $50.

We had problems on the coldest night in February with our heat pump. It stopped working at about 9:00 p.m. I called AHS!! After being helped with a friendly customer service agent, I was told to turn on emergency heat, and a service person would call us with 24 hours. The next morning we received call from Brian's Mechanical, And within 3 hours we were back to normal with heat and repaired heat pump! We are sure glad we had AHS, and service was awesome!

My heater thermostat was replaced quickly and efficiently by a knowledgeable service man. He very carefully explained how the thermostat was to be turned on and off. He took care in his work and placed the new thermostat so that it looked well and well as operated perfectly. My water heater failed to stay lit. Service technicians visited 3 times, once to clear a line and twice to relight the burner. The second technician to visit explained the process of diagnosing and he remedying the problem. It was determined that a new water heater was need. Follow up on the warranty of the heater was done to determine which parts where covered and when that was done an appointment was made to replace the water heater. The water heater was replaced neatly and efficiently.

I made a choice of fixing the dishwasher or getting cash for a new one. I got a good amount to buy a new one and was satisfied with my choice.

Oven was repaired in a timely manner.

AHS has been true to their promise ever since we signed up last November. We've had their representatives to our home to repair our heater on a cold, wet day with no complaints and immediate results, for which we were quite grateful, since it was one of the coldest days we've encountered in the "sunny" south this winter. We've also called them to repair leaks in several of our faucets, and to make sure our hot water heater was working properly. The third call was to get our oven working again. In each case, the repairmen were courteous and knowledgeable. We could not be happier with AHS and the service they provide. We finally have some peace of mind with regard to our aging home and appliances!

The last Ace Garage repair service man sent out I felt he thought because I was a woman that my mechanical knowledge was limited and that he could mislead me on needed service on the amount of tension on the belt after he replaced a Teflon wheel in the motor when all that was needed was a (adjustment of the belt) and the spring that need adjustment because the door was heavy by the way it would cost me $175.00 to $185.00 to have it adjusted. The last repair person didn't comment after he inspected the garage opener or door about additional costs our repairs needed. By the way so far my garage door is working fine.

American Home Shield was very quick with their service.

Our dryer was making a hideous noise. So I called and set-up a service call. All was fine in a short 4 days. I really have a peace of mind knowing that a resolution is a click or call away. Thanks AHS.

The repair man was professional and courteous. He explained the problem and fixed in a timely manner.

While washing dishes I could hear drops of water under the sink. I looked and there was water coming from the bottom of the disposal. I called AHS and the plumber returned the call, came to my home and replaced the unit with a new one from an unopened box.

I have had nothing but great things to say about American Home Shield. Whenever I have had to call for service they have responded in a very timely manner. All work performed have been great. I have had my Dryer, refrigerator, and toilet repaired. Thank you.

I was lied to. Given false information. I thought I had carbon monoxide coming from my heating unit. Your man came and all he did was take front off heater turn thermostat up to see if it came on. Then turned it off. Told me I had a smoke alarm and that would detect any carbon monoxide, that is not true! Then said how to write bill so I would not be billed again.

I have had to submit 2 service requests where technicians have come out to make repairs and replace my garbage disposal. Each time the contractors have been very polite and outgoing. I've not had any major issues yet but with what I've experienced so far I am very pleased.

Dryer quit, called AHS had a service rep out the next day, had to order part, installed 3 days later.

My Overall experience with American Home Shield has been a god-send. It is truly a huge benefit to have such a service available to consumers who have little to no experience with appliances, plumbing and many other services offered. It offers one less thing to stress over as you know someone professional and knowledgeable will be at your aid to assist you. And if you are not 100% satisfied for whatever reason, they are eager to appease the problem. I have recommended AHS to others. And I plan to keep the service as long as I have a home.

Great Job! The repair tech was prompt, competent and very polite.

Hollywood Crawford did a great job on repairing my door springs.

Have had home shield for over a year now. A/C broke down last summer and the contractor came the same day I called and had the problem fixed. Heater broke last month and a heat exchanger had to be ordered. Took 6 days for the part to be in but the contractor was prompt and very knowledgeable. So far great experience with American Home Shield.

I notified American Home Shield one day and I received a phone call from the plumbing company the same day- within 2 hours of reporting my problem.

The response time was very good. The technician they supplied was well knowledgeable of their service. Well satisfied. You will be amazed of how much you save.

Very satisfied with the service and the plumbing contractor. Thanks.

I have had to use American Home Shield three times in the last month or so and all I can say is they are a very good company. All my contacts with them were handled very professionally and very much to my satisfaction. Thank you.

I have always been told about AHS but once I tried it I was hooked. Their contractors were professional and on time. I love their service.

The repairman showed up on time, brought the correct parts and got them fixed. The cost was reasonable and included the parts.

In January, I created a Service Request to fix a faucet in the master bathroom. MSE Plumbing came and looked at it and said that they need to come back. While they were there, they suggested we add a toilet problem to the work order. I called AHS and asked for the service to be paired with the faucet work order and the AHS representative confirmed that it was done. I called MSE and confirmed that they got the work order. I forgot the date, but it was late January/early February. During that time, we were waiting on a part from Kohler for the faucet.

Garage door and other things, Great Service every time.

The repairman was on time, very professional, and did a great job repairing the garage door opener and cable. Some of the repairs were not covered on our warranty, but he was very reasonable on those charges. Highly recommend American Home Shield and the people they choose to make the repairs.

I had several problems last year which was frustrating but I received such prompt responses that it did not cause me any stress. With just a phone call I was put in contact with great service representatives in my area. They were here within a few days and fixed or replaced everything. I would never be without this policy.

I was pleased that AHS decided to replace the washer just one day after the problem was diagnosed as part failure for which a replacement was no longer available, rather than waiting for the 10 day "research" period to expire.

I've been with AHS for quite a while and have happily renewed my contract year after year. The cost is reasonable considering the items that have been replaced or repaired in my house. For instance: the motor on my new dish washer went out. I say new but it was one week past the warranty. AHS sent a repairman the next day and had the dishwasher repaired in two days. I've had my A/C, my washer and dryer, garage door opener, ice maker and refrigerator seals etc. etc. repaired or replaced throughout the years. I will renew again and again and I tell everyone they can't afford NOT to have the coverage. It's saved me thousands of dollars.

Keep up the good work.

AHS gives you peace of mind from stress of paying big bucks to repair or replacement items in your home. I know they have replaced AC unit, dishwasher, hot water heater, and washing machine. I recommend AHS for your home items repair!

Fast service, easy to get in touch with by phone or online.

Purchased the home warranty from AHS on the advice of my realtor.... and it has been well worth the cost. Unfortunately I've needed their services 3 times already but haven't paid more than my deductible. I've not had any issues and will renew my warranty when the time comes.