American Home Shield Reviews

It took two visits, almost a month and a more experienced technician to fix a relatively simply electrical problem... Home Shield adjusted my deductible charge but only after I complained about the contractors level of effort put out on the first attempt to fix my problem.

Very, very good service. The technicians came to perform their job in time. I do recommend others to use AHS.

AHS customer service is awesome. The monthly payment is worth the peace of mind knowing that if something breaks and I don't have the money at the time to repair it or replace it, I am covered.

Customer service is very helpful. Always there to help. The only knock is that some of the vendors are not as good as others.

I've taken advantage of my warranty every year that I've had it - going on 6 years now. The program is worth every penny!

Prompt, courteous, professional.

We filed our request over 2 weeks ago to fix garage disposal and one plumber came over 2 weeks ago today couldn't fix said his boss would come out. We have called Home Shield at least 3-4 times on this situation. Yesterday the plumber was suppose to show between 12-4 so I stayed home and my husband took off work early to be here and of course no show or call, so my husband called HS told the plumber to call us which he did. Said he would come but it would be after hours, no call or show. We waited till 8:00 pm!!!!!!!!!!!!!! Not happy.

I have been very impressed with the level of professionalism and customer care demonstrated by Home Shiled. The concept was introduced to my wife and I just a few months ago. We signed up and have been so fortunate that when our AC motor went out all we had to do was call and it was done. Not long after that our clothes washer will not spin. Again when we called, it was taken care of right away. In fact the unit was replaced. We have not stopped singing the Praises to Home Shield and sharing the experience to all our friends.

The technician came in within the allotted time frame window. Did a quick assessment of the problem and within 15 minutes he had it fixed. The technician is knowledgeable and professional.

Getting repair company to do the work / Finding good repair companies.

When we bought our house a few years ago, AHS was included in the purchase. In that first year, we had a problem with the plumbing, and a couple of other issues, all of which were fully covered by AHS. Each year since then we have purchased the plan, and it has been worth the money. Our dryer has been repaired, drains unclogged, microwave and garage door opener replaced.... The customer service team is always very courteous, once you get through to them, the only issue sometimes is navigating through the messages to get to the right place. The service technicians always respond promptly. In normal circumstances they are there within 48 hours - most often 24. In the case of an emergency they are most often there the same day. For the cost and all that is covered, I cannot recommend AHS highly enough.

Our Heating unit to our home was serviced twice, with AHS and the third time it needed to be replaced. All I can say is AHS did a quick and professional job in handling our situation and replaced our outside heating unit with just a small cost to us out of pocket. I highly recommend this company (AHS) for all your home repair needs and for the protection as long as you own your home, Thank you AHS!!

Great and fast service ...

Vibration in unit, Contractor checked, found no problem, said ice must have been on one of the blades.

Great service! Came out as quickly as possible and listed to me about what was wrong. He fixed an intermittent problem, which is difficult to do! Great work!

The vendor that came to repair my range top was the 3 Ps; polite, professional and punctual. Repaired to my satisfaction.

American Home Shield is always attentive and quick to respond to our request. They honor our preference for a particular vender to provide the service needed. We have had AHS in NJ and in FL. We wouldn't use any other company.

There when we need them. AHS is a great service for home owners - the money spent for their service, is worth every red cent you pay out of pocket, i.e., plumbing, appliances, electrical, heating and air. In the real world we never will truly know not if but when your vital needs will be challenged.

Well, it is Saturday morning and I sleep in until 6:30am, which is late for me. I hop out of bed and hit the shower. But wait a minute, the water is only lukewarm. At this time I'm pretty sure I know this is going to go bad quickly. Sure enough. I am now dealing with a cold shower. Something I haven't enjoyed since college. Then it hit me. We have American Home Shield. One call to AHS is all it took. Within the hour the plumber called to set up an appointment and I was soon on my way to getting a hot shower. The really good part of the story is that my $1600 water heater was paid for by AHS. If you don't have AHS, you better think about signing up NOW.

I've used American Home Shield now for over 17 years and I've had nothing but good experiences each time I've needed to call for a repair. Contractors have been responsive and on time and the repairs have been made in a reasonable amount of time. Since my husband passed away 2 years ago (a handy man) having American Home Shield has relieved me of worries about repairs at my house. Thanks for great service.

I have had two incidents I have called in over the last four months, including having had our heater stop working in January in Seattle and having our kitchen faucet start leaking under the sink. Both vendors not only went the extra mile but the heating vendor exceeded the response time due to health concerns we had in our house during a very cold winter month with no other heat source in our home. AHS staff did their job, but it's the vendors who make all the difference for the quality of service. And each time, I have found they were professional, informative, courteous and pro-consumer with great quality work. Well worth it and gives us peace of mind on an older home that our maintenance needs will be addressed.

Our water heater sprung a leak over the weekend. I called AHS on Saturday morning and using the automated phone system, accidentally scheduled for the wrong appliance. At the end of the call, I said Customer Service, and reached a very forgiving customer service rep. She canceled the wrong appt and then helped notify the correct company about our problem. After verifying the contact information for the water heater company, she made sure there were no additional problems she could help resolve.

They done a great job repairing water lines.This service was done by Babb Plumbing Service.

I lost my husband in July. A financial advisor suggested American Home Shield for the unexpected. I was somewhat skeptical but also all my fears about my new life were a bigger factor so I agreed. When my pool pump stopped working I called. Within 24 hours I had a service person here and issues were resolved immediately. I simply cannot even put in words how grateful I am and the peace I feel knowing I am in good hands. Thank you American Home Shield for the quality of service and peace of mind you have given me at this difficult time.

I called 2/14 in the evening about 1900 hrs that my furnace was not working and did the thing with the computer. About 2 hours later I called and talked to a rep and she told me that she would get on and get someone but, she said it is the weekend. The next morning at 0900, I called again and talked to another rep and she said she would go down the list and try to get someone. In about 30 minutes, she had a repairman on the way. When I talked to him he told me he was on the list for 24/7 call outs. How happy would you be with such service.

Very courteous and helpful and on time with an ahead phone call!

AHS sent F.I.G Services out of Mansfield, Texas to solve a breaker box problem we were having. They were a little late arriving but diagnosed and fixed the problem in about an hour. We were satisfied with the results of their work.

We have had AHS coverage for more years that I can recall but at least 15. We have found it a godsend on multiple occasions for at least 1 dishwasher, 3 air conditioners, 1 (maybe 2?) furnaces, a burst water pipe, and several swimming pool pumps. Service as always been good. But mostly is the sense of security we get by always knowing AHS is there when we need them and we only have one place to call. We also have two refrigerators purchased before we had AHS; one is 30 years old and one is about 20 years old. I sometimes think having AHS has made them last this long!

Please do not use Grace Plumbing in Chandler, AZ. They never show up on time. The first time was scheduled from 2pm to 6pm. They called at 8:30 pm. He did not bring a disposal. Had to reschedule. Next time 1pm to 3pm. Did not call. Finally called at 9:30pm. I refused to let them come. It would have taken an hour to get here. He would have been here past midnight. Next time called at 7:30 pm on a Sat. night. We refused. He came Sunday morning at 9:30am. He installed the disposal. After he was gone we ran the dishwasher. We noticed that the dishwasher wasn't draining. We looked on the internet to see what the problem could be. It said that if you got a new disposal that the knockout cap wasn't removed. That was correct.

Recommend AHS all the time to others.

Oven repair done with knowledgeable repair man. Parts were ordered and shipped to my home. Repaying man from GE came when he said he would return.

I had a drain that was running slow. The person that showed up from Pipe Down Services was extremely nice, but it made me mad when he explained that they will not get on the roof to unclog drain. This should be in BOLD on the contract. Someone should have said something when I called in. They had my policy number and could have helped me to understand this. I had to pay my $75.00 co-pay and he did absolutely NOTHING. I think this is very unfair. Either the person that helped to open the ticket or Pipe Down Services should have said something. This would have saved me time and money and the company time.

I would notify AHS; within an hour I had a response for equip. in question of service. They all were polite, clean, courteous. All of the crews were quick and had all answers in a heartbeat. Knowing this I could see they were all 100% on top of their jobs in question. I recommend AHS and their crews they use to anyone. One very happy customer semper-fi oorah!

We recently had our refrigerator fixed and ever since it has leaked. Not sure why, but it is a problem. Thanks.

As a result of this extraordinary winter, I need emergency plumbing repairs. The assigned plumbers were timely and professional and made a tense situation far less stressful.

I had an issue with my hot water heater. I filled out the form online and I received a call from a plumbing company in a couple hours. They came out and fixed my issue and other things and were extremely helpful and courteous. It was so easy I couldn't believe it.

It took several days to get an appointment. I had to finally call Sears to set up the appointment instead of them calling me. The workers were satisfactory, I just feel that I should have been called within 24 hours as was stated when I made the service request.

Had water pooling in refrigerator. Called AHS and a service vendor called back in an hour. He arrived the next day and fixed the problem. This was the third time I called AHS, for 3 different appliances and issues. All service techs and phone reps were polite and efficient.

About a month ago, I placed a service call for my commode and kitchen sink. The commode was finished but mounted crooked. They told me that they would have to order parts for the sink. I was recently told that there were no matching parts, but they could use chrome parts. I told them that would be okay. I haven't heard from them since then. I was waiting to have the commode straightened until they came back to do the sink.

We recently, had issues with our heating on one of the coldest days of this winter. The techs that were sent out worked tirelessly to get our system repaired. It took three guys, they all kept a professional and upbeat attitude the whole time, even though I knew they were having a hard time.

It took weeks to get the repair finalized. Wrights Refrigeration took weeks to give AHS an answer. I have had food on ice in coolers since January?

When I was originally contemplating buying a foreclosure, the thought of potential problems and repairs was always top of mind. Luckily, I have had very few issues, but the ones I have had AHS has taken care of in a timely manner. I would highly recommend AHS to anyone.

I have recommended AHS to three people who have ALL subscribed to your services. What better experience could you ask for?

American Home Shield was very responsive in reacting to our Service Request. Within 4 days of our initial service request, we were contacted by an AHS Vendor (Northwest Water Purification), a service call made, and our water softener repaired to our satisfaction.

One of the best decisions that I have made with regards to helping my family was to enter an agreement with American Home Shield. AHS has proven to be a very valuable and dependable service. I utilize their service in assisting my mother with her home repairs. She lives at a distance where I am unable to directly help her with home maintenance. Now I enjoy the peace of mind knowing that she can call directly to AHS for service-related issues. I pay the maintenance fee and she receives exceptional care. This arrangement, as already noted, has been one of the best decisions I have made in regards of taking care of an older parent. AHS has been a great asset for my family.

I had a very fast response with the company as far as repair and replacement. Called one day and by the end of the day someone from the repair company called me to schedule an appointment. If they couldn't fix it, the company replaced it.

Over a month ago I called for repair of leaking dishwasher... had to order and wait for parts.. Second repairman came and didn't use parts... Installed new motor and ordered more parts.... Was told to use dishwasher, but it may still leak. Now soap dish is frozen and washer makes a "rattle" and dishes are still not getting clean on one side, which were my original complaints!!!!! Other part came yesterday... but have to wait until Feb 24th. We have always been very pleased with AHS.... People very helpful and friendly. Only had minor repairs before, but this has been a month long ordeal. Thank you.

We had service twice lately: 1) The annual check up of our HVAC system, and 2) repair of our sink disposal unit. In both cases, the men were prompt, professional and the work was very satisfactory!

I received excellent service through AHS. My garage door was not working and I made my request for repair online. It was easy and fast. AC garage company came out and fixed the problem. They were very professional.

I highly recommend purchasing an AHS warranty if your home is getting on in years. I'm very pleased with the service I received to replace my water heater. I didn't appreciate AHS until I called for help.

They did a great job and gave me a plumber which would have came out but I called and cancelled due to the fact that I fixed the problem. Service person said “no problem, glad you fixed it” and if I had any problem again feel free to call. Thank You AHS.

AHS was very helpful and made an appointment quickly for someone to come out as our pool line was a bit clogged and with the weather Dallas had this winter we feared possibly a broken line. AHS contractor, came out on time and was very professional. Thank you AHS!

I had an issue with our lights dimming (flickering) so a call was placed to AHS and within 24 hours a technician was scheduled and arrived promptly. He checked problem and replaced a breaker while he was here and the problem was solved. Quick appointment with scheduling and technician resolved problem while he was here. No follow up was required.

I have been with American Home Shield for many years, and have found service to be outstanding, and all the vendors that work with them to do service are professional.

As always when my hubby is deployed things break down. This year has been especially rough. Water tank and heater both croaked in this crazy cold weather... One call and I was taken care of, no run around, no hidden fees, just nice people and great work!!

My husband and I own a townhouse which we rent to a nice couple. Luckily we have American Home Shield coverage for our home and the townhouse. Our tenant called us on Christmas Eve 2012 to tell us that the toilets were backing up and waste was coming up out of the shower and bathtub drains. It was an awful mess. We called American Home Shield and they sent a plumber to the townhouse within 2 hours. He fixed the problem. Everyone could enjoy the rest of Christmas Eve after that.

I have been with AHS since the 90's and they have given me the best service however, my last service call was a disaster. The company sent to do my repair was A1 Appliance, the technician they sent to my home was incompetent. I actually paid this company twice the service fee to do the job they should have done on the first service call. I will continue to use AHS, as long as they never send A1 Appliance to my home or my rental property again.

The response to my service call was very quick. The problem pump was replaced and all work was done in a very professional manner.

Since 2002 we have had Home Shield. So far it has been a great investment. This is the fourth or fifth time they have worked on our cooktop in that length of time. Maybe it is time to replace it although we have had two water heaters replaced and one washing machine replace with no problem.

When I have had to call for service I have had courteous and prompt responses. The contracting companies that have been out to my home have completed the services the same way. I am very satisfied with AHS.

Good company. ..I've been using them for about 18 yrs. And I've only had 1 bad experience.

Overall I'm satisfied with AHS. However there were a few occasions when I had plumbing issues that it was extremely difficult to get a plumber to come out because AHS did not have one on their list that serviced my area. Also I had an issue that unfortunately wasn't covered by AHS and made me wonder why I even have the insurance. It was a fairly major repair and was not covered under my contract.

The service from the contractor was professional and personalized. He was able to explain things in a way that we could understand without sounding too technical.

I have extremely please with the service I have received from AHS in the past 10 years that I have been their customer. They have always responded quickly with extremely qualified techs that come to do the repairs. I convinced my mother and daughter to have contracts with AHS and they have been pleased with the service they received. It gives me peace of mind not worrying about a major repair expense with home repairs.

Had plumbing company due to no-low hot water, was a circuit breaker problem. Electrical company came, confirmed the problem quickly, replaced the breaker and the water is hot again.

One day we noticed our hot water was not as hot as usual and it did not last as long as before. I called and scheduled an appointment with the operator. The company that responded was on time and the repairs were done immediately. Happy!

The dryer stop without warning. I explain to the tech person who came out, what the situation was and he checked the dryer and located the problem without any difficulty.

It is definitely a great company!!!!

The touchpad on my range top microwave oven stopped working. A service technician was at my house within two days. After it was determined the microwave could not be fixed, AHS offered a replacement with the same features as my current microwave. I did some research and realized the replacement being offered was a little larger than my current unit. I selected another unit that would meet my needs and AHS approved the selection. Within a few days, the new unit arrived at my door and was installed. I could not be happier. I want to emphasize the replacement AHS originally offered was a top of the line unit with great features. AHS makes maintaining my home stress free.

Well my dryer has been broken for over a month now. The tech has replaced the start switch three times, has replaced a timer and a motor and the thing still does not work, I am getting impatient. He is going to try something "else" sometime this week.

Parts ordered and received within five days of first visit and diagnosis... 2nd visit after receipts of parts is nine days. This is completely unsatisfactory!!!!

We have used American Home Shield for over three years and have been happy with the service we have received. We have had a couple issues with the contractors but American Home Shield was quick to respond with a solution. I would recommend AHS to anyone looking for a home warranty program.

Gas furnace stopped working and a part was needed to be ordered but was on manufacturer backorder. Until mid March, I purchased and had installed a new furnace and AHS is going to issue me a cash-out for labor. Great!

Last repair was done in a timely manner.

The company you sent out was at the house the next which was January 14, 2014. They let me know the next day that it had to come from their supplier. It is still not here and the only way I could get information was to call them and was told the supplier hadn't let them know anything. Not very happy about this!!!

You had to fix (garage door opening) and did it quickly and a good job.

With having American Home Shield I have been able to save money on so many repairs that would have put me in the poor house. Each repair has been done and in a professional manner. I keep trying to tell everyone I know about how well this company has helped me.

The experience with American Home Shield was good. We just had to call them once and they went out there and did it.

The technician was punctual, neat, pleasant and very knowledgeable of how to repair our system both times he has been to our home. He was very respectful of us and did not talk down to us or act like we were unable to understand what he was assisting us with.

Heater did not go on. Did not know why, so I called American Home Shield to report the problem.

I am pleased with the service and especially satisfied with the program. AHS is great and I wish I had it earlier.

We bought our home in 2006. We have been paying yearly for American Home Shield and have never used it. That's good. Our older furnace decided to stop working in the midst of Chicago's brutal winter. The company we have used for years told us that it would be too expensive to fix a 23 year old furnace. We then called American Home Shield and they sent someone to evaluate the furnace. They repaired 2 major parts and we are toasty warm.

My most recent experience was working with what was a long and complex transaction. We finally got the home to closing and the next day I received a call regarding their washing machine not working any longer. We called AHS. They were out within the day and fixed the issue. The last thing I wanted to do was have another discussion and negotiation. Peace of mind is ever present when AHS is in place and an active partner in producing happy clients.

Craig ** is my representative... I have worked with Craig for years and if ever I or my clients experience issues or problems, Craig is right there to help out. Coverage and contractors have been excellent for the most part. Price is a bit higher than some other warranty programs but the value for reliability is there. Thank you AHS!

Re: Repair to Washer & Dishwasher - Very pleased with the prompt, professional service. The AHS coverage was just as advertised and well worth the yearly agreement cost.

I've been with American Shield for about a year now & so far so good. After a very bad experience with another home warranty company, I decided to change companies. I had heard mixed things about AHS, but decided to give them a try. Not only were their prices for coverage better than most, they covered more items under each category also. I've used them 3 times & each service call was handled fast & satisfactory.

I love the company and what they do! I can save so much more money!!

I have always explained and recommended highly, the AHS Home Warranty to my clients. 99% of my clients choose this warranty and have been so thankful they have it. One of my clients older dishwasher quit shortly after moving in their home, AHS replaced it! My client last summer had her older stove/double oven quit, a few weeks after moving into her home and AHS replaced it with a new profile stove and built in microwave! Wow fantastic service and coverage!!

Every request has been dealt with efficiently and promptly.

My mother had American Home Shield when she bought her house. It's a good coverage of the house so I also went with them. I've had AHS since 2006. I used the service and when I did use it, they were prompt, they've been pretty good and they've been finding the problem most of the time. They're reliable.

I am satisfied with AHS- American Home Shields. AHS has helped me in various ways namely: It replaced my stove, which cost was about $1,000.00 with a new one when the spare part could not be found. It also replaced microwave oven on top my stove with a new one which cost was more than $700.00. When I call them for any repair, their contractor does a good job costing me only service charge of $75.00. AHS is a good deal. On many occasions I had called AHS, they always answered promptly and render the desired services. I have been with AHS for more than 9 years. Thanks AHS.

The contractors they use are honest.

My husband & I are very pleased with AHS. All our claims have been handled promptly & successfully. We also like that we can submit a claim anytime by phone or email. AHS has saved us money as we have an older home and there's always something that needs repairs. We have recommended AHS to friends & will continue to do so.

1/8/14 Called in the problem to AHS. 1/16/14 Dishwasher serviced by Sears (either myself or my fiance took off work to be home). 1/23/14 After researching parts, AHS ordered a new dishwasher and I paid $124 for the upgrade difference. 1/31/14 Dishwasher delivered (either myself or my fiance took off work to be home). Was told previously it was scheduled for the install on this same date as well (via Sears install), but Sears never showed up. Spent 3 hours on the phone between Sears and AHS and was told it would be another week before it could be installed.

I have 2 zones in my home, one zone was not working, after having the company come out that was given by American Home Shield, the workman that was here, did not wait to see if the heater came on, and when he was finished both systems did not work, and the company would not come back out that night to correct the problem. I had to call someone else who did come out at 9pm to fix the problem.

Service person called as promised, came and evaluated issue and actually was one day ahead of expected with the part and completed repair.

Our heater stopped working, and in a PA winter that's a big deal! I called American Home Shield, and they were able to dispatch someone within two hours! The heater was fixed quickly and effectively, and it cost us very little! We are so thankful for American Home Shield!

I contacted AHS in Dec. when my heat stopped working. River City Heating responded to my house. Since they left, they have been back to my house 5 times. My heating unit runs extremely loud now, and my last electric bill usage was 7 times more than the normal usage for the last 6 months. I don't consider the unit being fixed when I'm paying a $300 electric bill and I'm not staying in the house. I'm more disappointed that no one called me as a follow-up.

It's man made, so I know that things will give out or wear out. This happen not once but twice and each time at the beginning of a cold snap with snow, ice freezing rain. The first time, I got a little fluctuated, but then I went back and read the rules I understood (I worked in Health Care, so I know that you, or the person assigned to the area cannot be everywhere at one time). They did not let us know (that would be nice to let the customer know) what is going on. The second time it happen I totally understood what was going on (plus) they informed us what was going on, knew what to order and (that take time) one have to realize (the customer) you have to have patience. When the piece arrived, he called to let us know that he is on his way and it only took ten, if ten minutes to fix. Thank God now the heat is on.

I've had AHS coverage for several years since I purchased my condo. I have been pleased with the service.

Heating problems in the dead of winter, extremely cold weather. Technician was professional and prompt.

We have had AHS for a few years, and all I can say is that I am happy we contracted with them. We have had prompt service and the contractors sent to us were professional, timely, and qualified. After having the contract, I read some highly negative reviews of the company, but this has NOT been my experience. They seem to be first-rate in my dealings with them, and I've been happy with the people they've sent to me. I highly recommend signing on with AHS. We have the comprehensive package and plan to continue renewing each year.

My grandson bought a house and bought American Home Warranty. It was actually through a realtor and through my daughter. They had bought a house years and years ago. I've had the warranty for a year and the experience has been really great. I had a compressor go out on a refrigerator and had some problems with that. The guy that came out was just super good and he kept telling them that the refrigerator was old and that if they put a compressor in it, it might not work because of the gases or something.

Have no issues nor declined for a repair. Will absolutely renew and add to current policy.

I have been a member of AHS for many, many years and the price continues to rise big time; also the fee for the visit rises. Light bulbs (some don't even look like light bulbs in a very high ceiling) seems to be something that needs to be covered under the policy. Seniors can't get up there to even see what the bulb looks like let alone have replacements on hand. Thus it is to me a bit expensive to pay someone $75 to come and change the bulbs and pay them to get new bulbs as well. I feel that the policy should cover the cost of the bulbs. You let it happen this time, but with warning. I suggest that a policy change be made.

I am disappointed that you do piece meal on repairs. What I mean is that when a unit is continually having to be worked that you would realize that the unit was old and needed replacement. My AC and heat unit did not work correctly because it was 18 years old and no matter what you did in regards to repair it still didn't work correctly. I have replaced my AC and heat pump unit because it was costing me too much to run the existing unit.

This past experience with American Home Shield was the worst I have ever encountered with a service provider. It took AHS authorization office over 3 weeks to approve the installation of a new heat pack for our home. This was during one of the worst winters SC has experienced in many years. During my discussions with the Authorization office I was hung up on, put on hold with no responding pick up, and treated rudely by other staff members.

I have had AHS for years and am mostly very happy with the service and experience I have enjoyed.

Its not that I am dissatisfied with the service we received and the end result of the repairs. What I don't understand is the amount of money that was spent on the repairs opposed to what a new dishwasher would have cost.

I had a leak at my kitchen faucet. The plumber did not make it to my house 2 weeks after I made the request of service. At first, he made the diagnosis and had a 150 limit on the reimbursement, but in the end American Home Shield only reimbursed 90 dollars for my brushed Nickel kitchen faucet replacement. It was a total of 200 dollars out of pocket cost for me to replace the worn out faucet. Plumber was good.

Anytime we have something go on with our home, we know we can count on American Home Shield. They have saved us thousands of dollars in repairs. If you are considering a home warranty, AHS is the way to go.

While the AHS personnel were very helpful I was not satisfied with the service provider. They had to order a part and I asked for a phone number to contact them when the part came in. The serviceman said he would call me. He never did. I had to contact AHS to find out when the serviceman would return.

Everything went fine. The service man was very good and professional, seemed to know his stuff.

So far we have had 3 electricians sent to our home to fix the same issue and it is still unresolved after 14 months. I have spent endless hours on hold with AHS waiting for a CSR. When they finally answer they are always polite and intent on helping me solve the problem, yet it never gets solved. I am now receiving unwarranted bills which I also cannot get resolved. I have asked to speak with a manager but am always told that one will need to call me back, still waiting after weeks and 3 messages to have a manager contact us. Yesterday we had a water softener put in and today I walked downstairs to a flooded basement.

During the recent "polar vortex" in the Deep South, our heat pump went in the fritz. It was about 3:30 in the afternoon and about 29 degrees. I went online to request a service call. I received a response from AHS within minutes and within less than 15 minutes, the service company had called me to schedule an appointment. My heater was fixed the next morning before 10:00 am. This is the first time I have ever had to call AHS and I honestly didn't expect such amazing service. Would absolutely recommend them!

AHS was timely, send our info to the contractor, no hassles was great. We have had to have the contractors out more than once to solve the problems i.e. the sink (had to get bigger equipment, the toilet, couldn't find the problem the first time, and still have an issue with the washer. When spinning cycle the basket seems unbalanced). However, AHS approved the all the work and parts right away.

I've wanted AHS for years so I purchased it when I bought the home. I feel like I've gotten pretty good service. There's a couple of things in the last year or so that have kind of bothered me. A couple of times we've started with somebody, and then by the time they got parts ordered, we're on hold with you and we had to change and we waited a long time for parts. And by the time it came in, they couldn't pick them. So we went out with heat for weeks and weeks, and that was pretty concerning. It seems like if you start with somebody, you should be able to finish, but I only understand if you're not getting what you need from them, you need to change. But it really makes it awkward when you change right in the middle of what a customer is doing and have to start over. So we had to set up for all new appointments and then wait. Up until this winter, I've been pretty happy with them. Sometimes, some of the people that come to service are better than others.

The entire process was very good. I thought the offer was not fair since we have an LG and the offer was whirlpool. Just as a fact the whirlpool was offered at $1600 and replacing the LG with an LG was $ 2349; we should have been able to replace with the same value - it was like replacing a Cadillac with a Hyundai. The service tech was great, the CSA were very responsive so except for the offer that requires us to "fork out" over $1,000 the experience was good.

I am 100% satisfied with my experiences with AHS. I have been under contract with them for over 15 years. Initially my monthly cost was about $40.00 & my service call fee about $50.00. Today my monthly fee is $48.51 and my service call fee is $75.00. As a single 68 year old homeowner on a strict budget I have peace of mind knowing that they are a phone call away & will stand by their commitment to fix it or replace it. They have replaced my AC, water heater, stove & worked on my electric & plumbing - all at a cost that I could fit into my budget. I'm very grateful.

In general, I have been pleased with my home warranty. Most vendors sent to my home are professional and do a good job completing the repairs in a timely fashion. However, I am diligent about checking the ratings for the vendors and asking for a replacement vendor if I have had a bad experience with them in the past. I have not been pleased with the process when there is a problem with a vendor. I rarely receive any requested follow-up calls from AHS and it therefore generally becomes a repeat repair in the near future. This is VERY frustrating.

I called on a Monday about a leak in upstairs bath into first floor bath. They came Wednesday and repaired it.

The people have been so courteous and helpful in every way. We have been so pleased and feel certain of renewing our contract this next year.

I called AHS with a complaint about Plumb Genius plumbing. Although the lady I talked to could do nothing about the complaint itself, she made me laugh which in itself made me feel better even though I was still dissatisfied with the service I got from the contractor.

Service now complete... finished up on Friday the 14th. Ordered part arrived and placed in dryer.

For the most part, American Home Shield is an invaluable part of our lives as homeowners. They have paid for themselves over and over again, having repairs made that would have cost thousands out of pocket instead of just a nominal fee. Knowing that our home is covered in all instances is a huge relief, as is knowing that I won't have to pay hundreds of dollars to have repairs done. The only reason I did not give 4 stars is that the number of contractors AHS uses in our area is limited, so sometimes repairs on appliances can take several weeks to happen. Other than that, I love American Home Shield and would recommend them to anyone.

AHS recommended a wonderful plumbing company that ended up coming out (3) times to solve the issue, but they were patient with me and fixed the issue. AHS is great.

Had one of two heaters go out due a malfunctioning part, got on website and had a call back within one hour. Had same day service by a qualified repairman who explained the job completely. Clean and well informed. Very satisfied.

The response time was excellent. The servicemen were courteous, knowledgeable and prompt. All in all, a happy experience.

I've had two Water Heater replacements and an airconditioner unit replaced. No issues, they worked great with me!!

When my dishwasher broke, I called one day and the repairman was out the next day. Very pleased. Your newsletter reminded me to get my air conditioner's yearly inspection done prior to usage this summer. I'm very happy with this insurance. It is comforting to know it protects my home.

First really cold spell, heater (heat pump unit) went out - During a very busy time, AHS and the contractor got somebody here to do repairs very much quicker than expected.

One-call service. No hassle. I was assigned a repair company, they returned my call within 24 hours, set up an appointment time, fixed (ordered my part), returned for installation - that's it!

We completely believe in AHS - it is the best Home Warranty out there. We would never purchase a home without it. Yes, it may not cover something you expect. But when there is a major expense we are completely sold.

We had a plumbing issue and your response was quick and fast compared to all the plumbing breaks due to the bad weather. Thanks.

I'm going on 4 weeks waiting for my washing machine to be repaired. The local service company has made 4 trips to my house on my work time and replaced 2 different parts with no success. At their last visit the service technician indicated he didn't know what was wrong with it. The warranty company is refusing to do anything indicating they have to wait for diagnosis to be filed all the while the local company says they have filed their paperwork. Neither company is willing to do what's right for the customer and get this resolved. I will be cancelling my contract ASAP!

I receive good and prompt Service. I'm very pleased with the result and service I receive. I have no complaints.

A lovely single mom purchased a home in N Chesterfield for she and her daughter. This was a huge step as she had been renting for several years as the result of a tragic house fire that took her mother and her son's life. I worried about her having the responsibilities and costs of a home as a single parent so we asked the seller to provide a AHS Warranty. It was a short sale so the request was denied by the seller. I really thought it was so important in her situation that I paid for half the warranty myself... She trusted me and paid the other half.

I called and ask I had a problem not knowing what it was. I figured it was my septic. They told me they were gonna send a plumber. First which I thought American Home Shield was silly for doing that thinking I knew what the problem was. Well guess what, I had 2 problems yes the plumber found a problem under the house which was fixed the next day :> And then they sent a septic guy in the Day after that :> I am so Happy I got AMERICAN HOME SHIELD, BEST thing we could have ever done esp. since my husband is a disabled Vietnam Marine. We are on a limited income. There is no way we would have been able to have gotten it done. Thank God I will recommend them to everyone even if it is just a acquaintance. I know one thing they are my best friends as good as a RED SOLO CUP LOL.100 stars is my service :>

I heard about American Home Shield from a friend of mine that uses it. I've had them for about 6 months and the experience has been very good. I submitted one claim. There was a guy out here last week that did an ice maker repair and it was fine. The first time they shipped the part and the part was broken so they had to redo it, but stuff happens. Now if it had been an air conditioner or a heater or something that would probably be another thing.

We've used AHS for years and have always had positive results. Even when we had a problem with a repair company, they took care of it immediately, credited us, and had another company come out. We know we've saved more than we pay them per year. We highly recommend them.

I have been a customer of AHS for several years with full coverage on my home and pool. I have had numerous repairs including a new garage door opener, pool and spa motor and plumbing, built in electronic oven repair and A/C coil replacement. I could not be more satisfied with the service, professionalism and qualified technicians that have been sent to my home. I must also add that the customer service at AHS is exemplary. I was an executive with the same company for 27 years and never dealt with anyone more trustworthy or professional than AHS.

I have used American Home Shield Service twice and the service was great. I usually don't buy warranties, but this is well worth the money.

In our Manufactured home we recently had a propane leak that literally blew off the door to our hot water compartment. It shook the whole house and because of all the safety features on the new appliances, the pilot light immediately went out and the danger was concealed. I called up AHS and spoke to customer service explaining the situation. She realized the potential danger, told me to hold a minute, and when she came back on the line, had a contractor on his way. That, is beyond just great customer service!

It must be obvious that AHS do not read the service comment surveys that they send out asking the customer to rate the servicer's performance. I say that because I had 3 service tickets that needed some maintenance. Only one of the tickets actually was completed with very satisfied results. I completed the survey for the Two companies that remained to complete work. The reports were very negative and nothing was ever done about them. Garage disposal and stove are still broken!

We are retired and wanted to be able to take care of things in our home that might break down. So we justify the monthly amount we spend as if it is a special account for when we need it the most. We have had several accounts of needing services in the past 3 years. From plumbers, heating, electrical, dishwasher repairs and the latest replacement of a new washing machine and ceiling fan. I am very thankful for AHS. I have told several friends and family about AHS. We have always had very polite, and knowledgeable people on both ends. From the 1st call to the service people sent to my home. Very helpful and thorough.

Repairman was able to diagnose problem over the phone, order parts and repair refrigerator within a few days. I was very pleased with the response, knowledge and professionalism of the contractor. This repair could have very expensive if not covered by the AHS warranty.

In the years we have had AHS, the service charge has gone from $50 to $75. It seems if the price of the repair (or replacement) is costly, they find a way to avoid paying for it.

Every time we make a call we get terrific response from the company and great results. They have given us top quality service every time. We highly recommend the programs they offer as they are very valuable providing top notch repair services by extremely well qualified professional people helping us keep our repair costs down. We hope to remain loyal customers for years to come.

On the coldest day this month my heat pump was not heating. I called American Home Shield and reported my problem. On the next day within 24 hours a Heating and Cooling Co representative was at my house, within 45 minutes I had heat.

Compressor froze up. It was ordered & replaced within a week. Everyone did a good job.

In all cases where there has been a breakdown, I have contacted AHS and received prompt service. Within less than 24 hours, a local company calls, sets up an appointment which is usually the same day but never more than the next day. I don't have to worry about who it is that comes because they have met the requirements of AHS. Problems have been solved always to my satisfaction and I continue to recommend AHS to others.

Range oven heating element went out. Repairs was made in a timely matter.

Contacted American Home Shield by website. Filling out form for service was very clear and simple. Got immediate feedback. Name of repair service and next contact information was given. Being a weekend day, the service company called first thing Monday morning to arrange an appointment date and time. Next day service and problem assessment was made, part ordered and replaced by Thursday, the same week. Great job!!

Recently during a real cold spell in the NE I found that my heat was not coming on. I have gas furnace heated hot water 5 zone (4 BR house). I contacted AHS by telephone because I did not have computer access. This was on a Saturday. I had a response from AHS within 24 hours. I called on a Sunday to confirm the request and they had already contacted the service representative who had already made contact with me and sent a representative out to check my house temperature. He followed up himself and came to the house on Monday and repaired the portion of the furnace that failed. Excellent response.

The man from Haven Appliance repair was here on January 24th and collected the 75.00. He took the information on the washer but we haven't heard from him since. I believe he needs to repair the washer or return our fee. Then you can provide someone else to do the job.

I would like to personally commend Jake **! He is always at our company meetings and always willing to give a helping hand in any way he can. I so appreciate when I have been short on time and he has taken my information and gotten the deal going. Otherwise, it might still be sitting there waiting for me to pick up the phone. He is always just a phone call away with an answer to any question you or your customer might have. You should be very proud of him as an employee!

I had AHS send out Fix It Quick to repair my oven in my stove because it would not get hot. The man came one time and put on one part and it still would not work and so he came back a second time and put on another part and so far the oven is working.

I am pleased with the service anytime I have to contact AHS. I also appreciate the job that Craig ** does as my rep. He is always there to help when issues arise.

I just have to make one call if I have a service problem with my condominium. American Home Shield has an excellent reputation and sends very reliable personnel (plumbers, electricians, etc.) in a very timely manner. I have recommended at least 5 people to use American Home Shield and they are very happy.

My outdoor condensing unit stopped working and ahs replaced it with no problems. Thanks ahs.

I rate AHS a 5 star for their professionalism, service is fast, I can speak to real person, who listens, and helps solve my concerns. On the other hand, when my hot water heater was replaced, Jan 3,14, within a week I had to have another service request, and the plumber told me that the plumber who had replaced the HWH caused my second plumbing problem, by not properly turning the water on properly, too much pressure causing a leak in the wall, which luckily only leaked when I used shower. The 2nd plumber left me with a leaky faucet, after he mentioned to me that his company did not provide him with parts, therefore, I have not called for a 3rd service request, due to not being able to afford $75.00 x 3 +$225.00 plus $43.00 1 payment for AHS warranty, all in January 2014. My opinion is that the 2nd plumber could have fixed my leaky faucet, and charged me for the part. I think AHS is not really aware of these situations, and I feel I got 2 lemons, I guess my luck!??.... I am going to keep my Home Warranty, is a peace of mind, and is worth having it for the big stuff. And AHS did help me address one concern with plumber who replaced my HWH.

We have been happy with the service we have received except for one of your vendors and I sent you an email regarding that company. It is nice to know we have AHS when we need it. Thank you for your service.

I have had American Home Shield for my house for the last 4 years. They have replaced my garbage disposal, they have fix my air conditioner to have fixed my furnace, they have fixed my dishwasher. The only problem I have ever had has been with the repair of my dishwasher. The repair person had a difficult time getting the correct part in. Most of my repairs are seeing and completed within 24 hours. I always receive a phone call from the service technician before he comes to my house. They show up when they say they will and they leave my home with all their trash and debris and I don't have to clean up after them. I think the American Home Shield home protection is a great value for the price.

The service from Sears was good. It was the delivery of the part for the washer. There were two washer drums delivered broken. That was the issue. The service people came 4 times due to the issue with the part.

My heat pump was making big loud noise out side unit was.. Decided to call AHS .. But bit skeptical because prior two times called for my dryer to fixed but both time they failed and ended up buying new one .. Anyway called Sunday and tech came out Tuesday .. He checked the inside and outside and told me two things, something wrong with my compressor and needed to replace and temp high limit inside unit is bad and needs to be replaced .. He checked my policy and told me I have 3x3 plan which covers pretty much anything but the freon gas which insurance pays only $10 per pound and I have to pay rest which was $40 .. So he told me I have to pay about $320 and that's it. I was like. Ok. Gave him the check for deductible and told me someone will call me from AHS..

Outstanding service. Repairman was very nice and explained what he was doing. Very satisfied with AHS. Professional all the way.

Submitted a request with explanation for reimbursement of plumbing costs (AHS contractor failed to complete the requested work and tried to create a unacceptable additional repair). Was contacted very quickly by a Resolution team member, authorization was granted to reimburse my entire out of pocket expense and I have received a check.

Problem: when you hit stop button the microwave kept going. When you opened the microwave door the microwave stayed on and kept heating. Got it fixed but seemed to be a long elapsed time. Good enough.

Took over three weeks without heat to have problem fixed. Promised $75.00 refund of 2nd opinion but haven't received. Ordered wrong heating system and had to order again adding several more days to our wait. Made two people in late 60's set in cold house with only electric heaters to stay warm because of red tape and 2nd rate contractors. If we had local contractors repair or replace the unit it would have been replaced and working the same week it broke. Too much red tape and too long to wait in the cold in the middle of winter. I can just hope that when you get old, someone treats you like you have treated us. Then you may remember how inconsiderate you were to us.

Our dishwasher was repair quickly and courteously. The service person was great!

Dishwasher finally died after two experiences trying to fix it. It worked afterwards and then finally just gave out. I was given an option to take the money it would cost to purchase the parts that were needed to fix it permanently or the money towards buying a new one. I choose to buy a new one and was surprised and pleased that the money came to me so quickly. I now have a new one and am happy to be a client of AHS.

Every time we have had to contact Customer Service to report an issue, they have always been polite & courteous. They have always responded to our needs in a very quick manner getting the services out to complete the repairs. The service repairmen that AHS has sent out have been polite, courteous and complete their work in a very timely manner. The last time we needed service was when the element in our oven just started to crumble into ash-like material. The gentleman completed his work in a extremely fast period of time that took the time to explain what had happened and how to avoid this issue in the future, which was very kind of him. I would recommend AHS to anyone (and I have) because it is worth the cost, especially in needed repairs. Thank You AHS for being there for us . . . .

A part to the heating unit had to be ordered. This part took 4 weeks to arrive so they could install it. During this time we had several very cold nights we had to endure. Heat during the day took several hours to reach temp we set thermostat for. We assume this delay was due to the part from the manufacturer having to be made but during the coldest time of the year? Not at All Season's fault.

We had a water leak in the laundry room over 2 weeks ago and placed a service call. The plumbing company responded in a timely manner but then we were also led to a water restoration company which still has not completed the restoration job yet.

We put a American Home Shield warranty on all of our listings. Last summer our daughter purchased a home without a warranty and as soon as we closed, we paid for her to have one. Within the first month, the hot water tank quit working and after 4 service calls, it was fixed. The water on her refrigerator stopped working and that was fixed. It is the peace of mind that she has now that is worth the money.

Tech was very good.

The ease in service AHS provides is a life saver. Knowing I can make one phone call, & with an affordable service fee, have expensive items properly fixed in my home - it is just indescribable. Items break without any notice. AHS relieves the stress of assessing, fixing, and/or replacing those items without any stress to me. I have had a water heater replace, an electrical outlet reset and my dryer fixed. Those are just a few ways AHS has relieved serious stress. AHS is a great service that I recommend to everyone.

We called AHS the other day as we had water in our hallway/utility room and didn't know what was going on. The plumber came same day, identified and fixed the problem which ended up being a slab leak. He capped the pipe and rerouted! Excellent service, Great response time and good person that came, knew what he was doing! I sell AHS to all my clients and have it on our own house but haven't had to use it much... We sure were glad we had it!! AHS filled the gap that insurance didn't cover!! Awesome service!!

Had a water leak in the wall of guest bedroom. First man came out, did not remove any drywall, just looked at the shut off valve sticking out of the wall, and said it was leaking. About 2 1/2 weeks later my daughter spent the night, walked in the room, and the entire carpet was saturated. Tech #2 came out, removed drywall, and there was a pinhole leak about 6 inches from the valve behind the drywall. Repaired w/ plastic, flexible hose (other was copper) - don't know how that holds up. Now I have a $700 bill to replace carpet and pad which AHS needs to reimburse me for.

Always send the most Professional Service Agents for the repairs. I am completely satisfied customer.

Of course it was Sunday when I noticed that my water heater was leaking and the collection pan was full of water. I turned off the water inlet and called American Home Shield. They were very courteous and after a few questions indicating it was not an emergency, they said they would arrange a plumber to come on Monday. I asked if they could send the plumber that had previously fixed my faucet and they concurred. I am very happy about the service they provided and the expediency with which the job was done.

I recommend American Home Shield to any one purchasing a home, be it new or older. I moved into my home in June and by January have called American Home Shield three times, all for unexpected reasons. Each time, a service call was set up promptly and each time the servicemen were on time, knowledgeable, courteous, explaining what they were going to do and why and made sure that I was satisfied with the work done.

This was the first time using the home warranty. I was pleasantly surprised at the response time and the service provided.

Tried replacing a part but that did not work. Service recommended a replacement dishwasher and a new washer has been ordered.

Each time we have had to utilize our AHS coverage, we have been very satisfied with the timeliness, service, and communication by the provider.

I bought an older house (1986) that certainly has some need for minor repairs. A friend told me about AHS and I signed up for a policy. I was skeptical... I'll admit, but after issues with some lighting and HVAC, AHS made everything extremely easy. We had professional contractors in touch with us within a couple of hours and at the house within a day or two. Thanks!

We have nothing but great things to say about this insurance that we got for ourselves, for our home. This has been one of our best investments, if not the best! The experience that we have had and would like to share with others, so that they may also save hundreds and maybe even thousands of dollars, is that as soon as something goes wrong with something (appliance or whatever else), we call it in to AHS or go online to report the problem. And it is handled in a very professional way and they get us the help that we need right away and because they get professional people to take care of it. It is then resolved as quickly as possible. We (me and my husband Carlos) really believe that is well worth what we pay monthly because if we didn't have this insurance, it could be very costly for us and we have a good sized home. We pray and hope to God that AHS will be around for a long, long time because we really do appreciate them. May God bless everyone!

The Tech that came to repair or replace my garbage disposal was very polite and professional. He found what the problem was and corrected it. At this time it is working properly.

Our clothes dryer stopped during mid-drying cycle during the early evening. Called AHS and spoke with representative to report the problem and she found that Sears would be the authorized repair service. Unfortunately, Sears would not have an opening for almost 3 weeks. My AHS representative said that was unacceptable and promised to get back with me the next day. As promised, I received a call from AHS and Sears asking if later in the day would be acceptable. Repairs were made during service call and we were back in business. Great job to Sears Appliance Repair and especially to AHS for getting it done!

I am very satisfied with American Home for their prompt response and execution any time I call. I will definitely recommend American Home Shield.

For the most part I love what I'm getting for my money. I was upset last year when my AC went out during the summer and it took the repairman almost two day to come out to look at it. By then I called a repairman who came out and did a temporary fix. When the repairman you sent came out he couldn't find anything wrong. This was my third costly repair in 9 years so I want to replace my AC unit. I asked for a buyout and American Home Shield wouldn't do anything because the AC unit was working, that was because I paid to have it fix!! I was very disappointed & upset!! I have been totally happy with everything else. My stoves have been repaired several times, my toilets have had leaks, my washer was repaired, and they even came out for my fig. No problems with the repairs and follow-up.

The person the vender sent to fix my furnace appeared incompetent and did not find the problem. When I called their office to complain, they told me to call someone else if I was not satisfied. I then called AHS to report this and NO ONE from AHS has called me back to discuss. Very poor service all around.

It was exactly as described in the book. Fast, efficient service. They were on time and only made one trip. Awesome experience will definitely recommend to my friends!!!

Fixed the problem. Tech seemed like he was determined to find why the unit was running intermittently. Unit is now working good as new.

The weather reports said that we would be experiencing the coldest Arctic blast felt in this area in decades. Coming home from a long day at work and finding the house on the cold side, I checked the thermostat. 56 degrees. Something was not right. I headed down the creaky wooden basement steps to face the metal beast. I was met with a quiet smile where usually I see a fire-y grin. I rolled up my sleeves and learned how to restart the furnace and came out victorious - or so I thought. Towards bedtime I noticed that all was not right. The house was cold and the furnace went out again and again and so I put in a request to AHS. We cozied down under a mountain of quilts and awoke the next day to a freezing cold house. I soon received a call that help was on the way and it surely was....

Awesome technician, professional, knowledgeable, and he assured me that he would take care of the problem and he did. He is an asset to his company. He deserves a raise.

When American Home Shield says they're coming, they come. And they do a good job in fixing what they have to fix. I would recommend them.

I had a problem with my plumbing and the plumber that you sent was so nice. He fixed everything that I needed quickly and I am so happy. Thank you so very much. Keep up the good work.

We have had American Home Shield for 14 years. In that time, I can recall only twice they have not paid on a claim. The first time the AC was not cooling. The technician said the coils were clogged because we had not cleaned them as we should have. We have kept them clean since that. The other time, the faucet in the master bathroom shower malfunctioned. The plumber said the water pressure was too high. But, still he took the old faucet off and capped the pipes. Then all we had to do was put the new faucet on. American Home Shield has replaced our central air conditioner, repaired the furnace, refrigerator, washer and dryer. There have been times we would have been in a real financial bind without them.

I have had my furnace worked on in January of 2014 for wear and tear issues, and thought it would be the end of the problem. However in February12th, 2014 I came home to a cold house 52 degrees and my furnace was off! I also smelled what seemed to be a hot melting smell from the vents. I called AHS and told them the issue I was having, they sent the same repair man ( which is a honest person and very caring). He found not only the issue, but my blower motor was nearly to go out as well as my secondary heating unit. The unit is 17 yrs. old and to repair is just a temporary fix that would last a while?? So he worked with AHS to nearly approve half the cost to replace the furnace and we will pay the rest. This will be a better and more efficient unit than what we have now! So I have to say thank you AHS for taking care of us again and I would recommend this Warranty Service to anyone who owns a home.