American Home Shield Reviews

My most recent claim with AHS was for heating. I did it online and it was an easy thing to do. The contractor showed up on time, cleaned, had all of his things... he knew what he was doing. He solved all my problems, took care of everything. Continue the good work, AHS!

Our recent claim with American Home Shield was for the plumbing. I wasn't here when the plumber came, but my wife said it went good and did a great job. I had no problem.

To be fair, I've had good experience with American Home Shield, very satisfactory results most of the time. I had two homes with many, many good resolutions. So I like American Home Shield and would recommend them. But in the most recent claim I submitted for my Viking ice maker, I haven’t gotten a resolution on the issue. They sent out a representative from a company and then the company did what they did and then all of a sudden, it was taken away from them saying that they were not authorized by Viking factory. So they sent somebody else out and I’m still waiting. It’s a month later. Not right.

The most recent claim was for the motor on the pump for our pool. I had no problem with submitting the claim; it has always been very good. I have nothing but good things to say about the pool company that came out. It had a little leak in it; they came back and fixed it. It's working very well now. AHS did an excellent job.

There wasn't any problem when I submitted a claim to American Home Shield. We just called them and told them about it. It was real simple. If I can do it, just about anybody can. The contractor was a great guy. He's a personal friend of mine. This is a little town and you know everybody. It went fine.

There are a lot of things I didn't like with AHS, but still they're coming around.

I would recommend American Home Shield. It was a good experience submitting a claim for the heating and the contractors did a great job.

We had a claim for the garage door with American Home Shield. My husband took care of all of it, but we've always been very pleased with the whole service. The contractors didn't have the part on their truck, and we had to wait another three or four days for the part. But otherwise, it was fine.

It was quite easy to make a claim with American Home Shield. We were faced with having an electrical issue to be fixed before we got our furnace fixed so that was kind of a surprise. When we got a hold of the people to come, there was no problem. They've been pretty on the ball especially when it came to asking the right questions when it was our heat and then they knew the temperature of the area. Its terrible when it's on a weekend for anybody. We had to wait until Monday. That wasn't so pleasant. I would recommend them but I will give it a 4.

I got it when I bought my townhouse and I've kept it because I've been so pleased with how easy it is to use. I've had them for nine years. They were easy to work with. They schedule around my schedule. My experience with AHS has been very positive.

I would recommend American Home Shield.

It was last week that I submitted a claim to American Home Shield. The problem was our built-in microwave oven combination; the electronic panel wasn't working right. It went unbelievably well. It was GE Services who they sent out. They were here quickly and they diagnosed the problem quickly. Unfortunately, they said the oven had died... We've been using American Home Shield for quite a few years, and they're not always at the top of the list but they not only found a replacement, they suggested it in record time. It was exactly what needed to be replaced and it's already delivered in my garage. Wow! It's not only there, their contractor is set to be here tomorrow to install it. They exceeded any expectation I have. They were responsive and fast.

I like the American Home Shield plan. I've been with them the last two years. My last claim, they repaired the pump. The Home Shield reps were friendly and the contractor was professional. They were courteous. The pump is working well.

I had a problem with my washing machine. I called American Home Shield and they said that they were going to have somebody out there to do it - and they did. The technician called back and said that it needs an overhaul and it’s going to cost either 700 and something dollars or 500 and something dollars to repair it. The technician also asked if I just wanted to get another one, they can send a check with that amount. And that’s what happened. American Home Shield is very customer-oriented. They keep you informed, and everybody was really nice about it. I got my Home Shield extended.

It was a great experience submitting a claim for the heating with American Home Shield. It was easy to do so. I have no complaints at all. The contractor explained what he was doing and what he was looking for. He was knowledgeable and walked me through it step by step.

My contractor from American Home Shield was probably one of the best I've ever had. I had made a claim for an appliance and the AHS representative was friendly and courteous. The appliance is working 100%. I would recommend both American Home Shield and the contractor.

What experience I've had with American Home Shield has been good. I've had no problem with them. They're good people.

I'm totally happy with 17 years of having American Home Shield. That should speak volumes. I'd recommend it to anybody. It's the only warranty I buy. This warranty we bought was the smartest thing we've ever done. One thing I wish they would consider is to give people that have been with them 15-plus years a lesser deductible. Each year, I know it keeps going up all the time, but for us that have been with them it started out $35-45. Give us a cut. Give us $50 instead of $75. We've proven to be loyal, why not be loyal back?

The most recent claim I submitted to American Home Shield was for my air conditioning. The representative was very friendly and the contractor they sent was very good. He was very quick and he knew what he was doing. He explained everything to me and after that, he was gone. I would recommend them.

I recently filed a claim for the furnace with American Home Shield. They were kind and courteous and the contractor was professional. The furnace is better.

I submitted the claim for the plumbing online to American Home Shield and didn't have to talk to anybody. As far as I know, I've never met the contractor. I'm sure I would have heard if he hadn't been. They were professional

American Home Shield has been great. It's a needed expense, yet it buys some peace of mind.

This recent claim with AHS was for the plumbing. It was fine submitting the claim. The contractor they sent was helpful and courteous.

American Home Shield reps were nice when I submitted a claim. The contractor was nice also. I was very satisfied. It was better after the repair. I would recommend American Home Shield.

Filing a claim to American Home Shield was pretty easy. I just called and they scheduled someone to come out and they came out to see what was needed. They had to order a part but they were back a couple of days later. It was a good experience. It's been fine. It's working good. AHS is quick to respond. I'm happy with Home Shield so far.

Overall, I had a very good experience with American Home Shield. I would recommend AHS to others.

Submitting a claim to American Home Shield is pretty simple. Once you got on the program, you just go online and tell them and they call and set up an appointment with a technician. It's great. The contractor they sent had been out here like three or four times last year when we first bought the house. We had a problem with the air conditioner. But they've all been great people. I would recommend AHS.

All three claims I filed to American Home Shield were taken care of to my satisfaction completely. All three service people that I dealt with in the last few months were perfect and so did the AHS reps. I have recommended them to several people. I've had them for over 13 years and my plan is coming up for renewal next month.

We have three properties with American Home Shield and I usually submit a claim online, which is pretty convenient. Recently I submitted one for a broken microwave and the only kind of hiccup I had was there was a bit of a miscommunication between the contractor and American Home Shield about whether or not I paid. I had to call them to straighten that out but it has been rectified pretty quickly once I brought it to their attention... Only other thing besides that was, on the third contract I set up online, where you can actually sign up completely without even talking to anybody and they send you a confirmation email telling you when your contract becomes valid... there’s something like a two-week waiting period. But when I called on the day they said that my contract became available, they told me my contract wasn't available for another two weeks.

I have not had a problem with American Home Shield. The service has been great.

It's easy to submit a claim with American Home Shield. It went well and the contractor did a good job.

My husband did the submitting of the plumbing claim to American Home Shield and we're happy. It's always easy and they're very responsible. The contractor fixed it all just fine and everything is great.

American Home Shield was quick and responsive to the claim I submitted. I don't have any problems with them. They did a good job. The only problem I had was the plumbing company. They did the job but I’m still having the same problem. I haven’t called back. Other than that, everything is good. I would definitely recommend them.

I've been a customer of American Home Shield for over seven years. I've had very positive experiences submitting claims. They are very proactive and follow-up is very good. They make sure that when the order was sent out to a service provider that they contacted me. They monitor how long it took for me to be contacted and if I was happy with the service and if everything is okay when it's been done. It has all been good. I've never had a contractor that I had known before because they come from different areas, but I think that they're all perfectly fine. Whenever I call them out, my experience has been that they've been addressed and corrected accordingly. They have good follow-through, and I'm satisfied with the results.

American Home Shield reps who attended our claim was good. The contractors that came for the refrigerator were here a week and a half before that to find out what the problem was. A part had to be ordered. The man that came was not a bit friendly and he was not very helpful. And he could have gone down and picked up the part the same day and fixed it but he didn't want to. He said he'd have to order it. My husband heard him say that. After the part came in, the man they sent was different and he was very nice, very good.

I have been an AHS customer for over 10 years. Up until the last year or so, AHS has provided an acceptable product for the money. In the last year, the service has taken a definite turn for the worse. During a heat wave last August, the fan motor on the outside unit of our A/C went out. I contacted AHS and was told a repair service would be dispatched from a town over 120 miles away! I contacted that repair service and, no surprise to me, was told that they would not be able to get to us for 3 days! If you've ever been to South Louisiana in August... I don't need to tell you, IT'S FREAKING HOT! I called AHS back and told them this was not acceptable and they basically said, "Sorry, you'll just have to wait. The temp doesn't qualify as an 'emergency'!" I contacted a local A/C repair service and they came out within 2 hours and had the A/C up and running in no time. AHS denied my request for reimbursement (!) I sent AHS.

I've had American Home Shield for a few years now and it is really coming in handy for me. It's a pretty good thing. They are good about getting somebody out within a day or two and every time the service has been pretty much on time. I like everybody they send out. They haven't sent out anybody bad. A recent claim was for plumbing and the plumber was great.

The American Home Shield representatives and contractors are very good. I've never had a problem with them. I've been with them for a long time and have always been happy with their service.

This was the first time I've submitted a claim with American Home Shield - it was mostly for the plumbing. I did everything online and it was easy. The contractor they sent did really well. He explained everything that was wrong and what wasn't wrong, and got it fixed quickly. I had a great experience.

I was happy with the outcome of everything being fixed by the contractor sent by American Home Shield. But it ended up costing me over $600 and if we had hired our own plumber to come out then he would not have charged us that much. But it's like we were right in the middle of it. And thank god, our son was a contractor here, was able to jump in and do a lot of it or it might have cost us even more. I was unhappy with the amount that I had to pay. It was because of the plumber that was sent here by American Home Shield.

We've used the American Home Shield plan a couple of times and the most recent one was for heating. It was easy and the contractor did very good. I love the service. It's really great.

I called American Home Shield and they got in touch with me within the same day, and then we made an appointment. They came over and they took care of the problem. All the guys were very good. Most homeowners should have AHS because it's a good thing to have in case of problems. It's worth having it.

So far we've had some very good experiences, no problems. Very good service, qualified technicians, timely responses. There’s always room for improvement but we’re very satisfied and we’d recommend them.

I've been an American Home Shield customer for over 10 years. The recent experience submitting a claim was great. The contractor that they sent over was professional and courteous. They didn't really do anything. They just came to check the unit to make sure it was okay. It's not like they did a repair. I'm happy with American Home Shield obviously. I've kept it for all of the years that I've had it. I call them when I need something and I get it. That's the way I like it.

We've had American Home Shield for several years and although AHS went from 25 bucks per visit to 75, they're pretty good. They are reliable, courteous, and have been fairly prompt in setting up appointments. However, we've had a few problems with some of their contractors, one was with the air conditioning and another one was plumbing. We've told AHS that in the future we don't want to have those people come to our home. They may already have them on a list of do not send...

It was a great experience. The contractor came out at the time he said that he would come out. And he did the work the same day.

When we bought this house, the sellers had purchased the contract of American Home Shield for one year. We've used AHS a lot. We have this old two-story farmhouse. So we figured once that first year is up that they had paid for, we'd just renew it on our own. And we've used them two or three times a year probably for the last three years. Submitting a claim has been great. There's never been hesitation or anything regarding the claim. Their contractors were good. They were there and there was nothing I need to report. They've been fine. They've always fixed whatever it was that we were having a problem with. They've done some work on heating. They replaced a water softener. Overall, it's just a pleasant experience. They did what they said they'd do and that's all we want.

It was good experience with AHS. They did what they were supposed to do.

It was a good experience with AHS. I would recommend them.

AHS plan was included with the house that I bought years ago. The contractors were nice. There was a specific problem - the ice maker broke and that was fixed. Good idea if your appliances are a little bit on the old side.

I found some water running out of my garage, so American Home Shield sent someone. I didn't follow up on it because the cost that they were asking to fix the problem was a lot. They were asking $450 and it wasn't a lot of work. So I just got someone to fix it. I had worked with American Home Shield before and with a nice gentleman who fixed my stove. It was the oven. The handle was almost broken off and I couldn't close it. He's from Ukraine and he came once, and then he had to come back and put the part and he was very, very pleasant and I liked him a lot. He did it right was very professional. The other people were okay too, but this man in particular was like a father in the image. My experience with American Home Shield was good especially for the second man who fixed the stove.

I would recommend American Home Shield.

American Home Shield has been great. This third claim with them was for the plumbing. One guy came in and took care of two of the problems. And then, the plumbing one was a second guy. They're very knowledgeable and very easy to get along with. They explain what is going on and are very efficient in getting it done. The contractor replaced a part in the plumbing. There is a little pump in there that he replaced. He had to go get one because he didn't have it on his truck. He went and got it, came back, and the whole thing was done and it's working perfect. It's comforting to me to know that I've got a telephone number I could call for any of the problems I have in the house and expect to get a good response and get a resolution of the problem.

AHS has done a great job with their quick response.

American Home Shield has performed per contract.

Sometimes American Home Shield covers it and sometimes they don't. So you're lucky if the things that they cover breaks and if it doesn't, then you're just out of luck. Sometimes I've called before and they didn't cover it.

My experience with American Home Shield has been generally positive. By and large, they've met my expectations.

Overall the service technicians from American Home Shield have been good. They knew what they were doing. I just think that the co-charge of a co-fee of a hundred dollars is getting a little out of whack as far as the premium is concerned but, that's my opinion. Because it wasn't very long ago that it was on at $55. I know things go up, but it's almost double in the last few years.

The refrigerator stopped working. Submitting a claim with American Home Shield went okay. There's only one complaint I have with the appliance. When the gentleman from Sears came out, he said, "Okay, we're going to order the parts. And when the parts come in, I'll be back to fix it." Nobody had told me and all the parts got shipped to my house. And I can't remember if it was somebody from Sears or American Home Shield that I talked to who asked if all the parts were here, and I told them I had no idea. I'm not the repairman and I don't have any clue what kind of parts he ordered. And they said, "Well, you're going to receive five different parts. You need to make sure they're right." How in the heck will I know if they are right? I don't have any clue what they ordered but apparently, it was the right parts. I think somebody should have called and said, "The parts are coming to your house. This is what they will be." Even if they had told me what they'd be, I probably wouldn't have known what they were. But other than that, everything went well. The gentleman showed up and put it on and fixed it and it's working like new. I've been happy with the service and they've been really good.

We've had a few claims with American Home Shield and it has always been pretty good.

American Home Shield has provided us with efficient service.

I would recommend American Home Shield as they are responsive.

They're very professional.

I'm generally satisfied with American Home repair. They've done an excellent job. They replaced my garbage disposal, took care of my microwave oven and the problem we had with the air conditioner. I rate them a four because of the response I got from the person that was coming out to do the repairs. I was on the impression they were going to put a new top on my washing machine which was rusted due to normal wear and tear. But when he came out, he did fix my microwave and said the washing machine has just normal wear and tear and it was up to the company. I was under the impression that they won't take care of that also, so I took care of it.

I've had American Home Shield for years and my experience with them was good. Submitting a claim is very easy.

I've been with American Home Shield for about 9 years. The last call was because the pilot light went out on the gas water heater. They were very nice and professional. They showed me how to do it if it ever happened again. I have two houses on a lot and when their contractors get there, they have to call in to verify that the policy covers both houses. And then, if there's anything that needs to be done, they have to call and get permission to do it. So if I had any issues, it's not with the contractors they send, it's with their whole flipping, time consuming, wasting system. They need to streamline that.

They do okay... but before when I would get in touch with American Home Shield I have a hard time because I try to use the computer and the website doesn't work. You have to always call them. I had a leak here and had to get a plumbing company to come out. They came out three times. They charged me $75 each time and I didn't think they should have. They said there was no leak but there was a leak. And in the meantime, I had to wait until it was pouring out before I called them again for them to really see that there was a leak. And I was charged $75 for that.

So far it's been good. We haven't had much use for American Home Shield, but when we had use for them, they came through.

We’re perfectly satisfied with the ease of submitting a claim on the computer and the whole bit. Everything's fine and working just the way it should. The people that come out to service us have always been knowledgeable.

I've requested services through American Home Shield for issues I've had with my home appliances and on all occasions they were successful.

I submitted a claim with AHS for an air conditioning issue. It was a good experience. They did some minor repairs on the cosmetic part of the deal, inside the closet. They were professional, very nice and very knowledgeable. They came out and did what they were supposed to do. I've always recommended them.

American Home Shield has been very helpful when they first called. I didn't have to wait for a long period of time to have someone who can service the heater. They had to sign up another contractor the same day when the first one couldn't service the heater. Actually, we had a problem with the air conditioner. But when he came out for the heater, he said it was because the condensation was dripping down and it had spread into the wires and heaters. But he said he was going to recommend that the whole thing be replaced but I don't know what happened with that.

I've had American Home Shield for three to four years. My most recent claim was for plumbing and the experience was just great. No problems whatsoever. Everything just went like clockwork. The contractors were good. They were knowledgeable in what they were doing and they showed me exactly what the problem was and what they did to fix it. I can't ask for anything more.

We've turned in several repair orders under the contract that we're under right now with American Home Shield. It was easy to submit a claim. The contractor for this last time was excellent. We have nothing to say about him. Unfortunately, the heating is not as great. They've been out nine times trying to get it fixed and we still don't feel like it's at optimal performance but we honestly don't feel like it's the company... It's the heat pump and it just has issues and I think that a heat pump in this area is not optimal. But they have gone above and beyond trying to help us get it fixed.

I've had American Home Shield for years. I always have a good experience with American Home Shield. Recently, I submitted a claim for the heating and the contractor they sent was clean cut, efficient and spent the time to chat with me about it. I was very pleased with him. He was new versus the guys that we had last year which I liked them as well. They do a pretty good job of getting the right people in for their work. I've only had one issue in the last five years and it was resolved fine. There was no problem at all so they've done a very good job of keeping me happy.

American Home Shield is definitely worth the service. It's just you have a hard time sometimes. You don't have time to look around for a good service and they do it for you and guarantee their work. So it helps better than Angie's List.

Every time I've had a problem, I've called American Home Shield and I've gotten service in a timely fashion so I'm satisfied.

I made the request to American Home Shield and they made the repairs. They called the repair people and took care of the issue and were responsive.

I've had great experience with American Home Shield. I had one claim and called them. They sent somebody out right away and they fixed the problem.

I've always had good service from American Home Shield. They've always been great.

Our experience so far this year with AHS has been very good. They get five stars compared to my pool company. We had a problem with a new pool and were questioning whether the pool company we used was able to take care of those things and found out that the pool company in fact cheated us and sold us an old filter! So I was happy to have American Home Shield.

My experience with American Home Shield has been superb. They have done me a good job every time that they've come out. They come out and know what they're doing. They are service minded and fix things. They're good.

The experience with American Home Shield was very good. They got someone out here right away. They are very prompt.

My experience with American Home Shield is usually very good.

I recently filed a claim for my garbage compactor and used the online home service of American Home Shield. The contractor they sent was courteous and professional. Now, my garbage disposal works the same as before.

I had a Svc req. for my home AC unit that left me angry with AHS and the AC company they sent out "Efficiency Experts AC and Heating" in Cypress, TX. I waited about 6 wks to calm down and call back and talk w/ their auth. spec. and achieved nothing. I called the Corporate Ofc of ** and left msg for ** to call me. I'm waiting to see if he calls back before I finish this. His company mission statement states that his company's success begins w/ the customer experience. So in fairness, I'll give him a chance to make it right before I decide how to end this blog. PS: The rating below is how I rate both AHS and Efficiency Experts AC right now. However, I will be happy to possibly change this after we talk.

Nobody's perfect, but on a sense of other companies, I'd give American Home Shield a five. They are excellent and totally outstanding! They're very responsive. They've done such a good job, they deserve the good reviews. And I'm an ex-New Yorker so, believe me, I'm tough.

I made a claim for plumbing over the phone. It's fine now and I have no problems. Overall, the experience with American Home Shield was great. They really were good.

I have called customer service on probably 9 occasions to try and resolve ONE single problem. I first called in about an issue with the water heater over the summer 2013 and was granted an "outside authorization" to hire a plumber on my own, because they didn't have any in the area. The plumber came and made the repair on August 1st and billed “me” for the work. 4 months later, I still had not received a reimbursement check.

My calls to American Home Shield are always returned quick, and what they say, they make sure it happens.

My most recent claim with American Home Shield was electrical. We called in and talked to one of the representatives on the phone. They were courteous, gave us what we needed (the contract number and the claims number) and everything went smooth. We didn't have any problems. The contractor was courteous. We know him because he’s been here more than once before. It was great. I already have recommended them to other people.

I had submitted a claim for the water heater with American Home Shield. It was a good experience. The contractor was very good.

We've always had a good experience with American Home Shield - excellent service and good resolve.

We've done heating, air conditioning, and attic stuff and quite a few things with American Home Shield. I've submitted it online once, and I've called once. It's always pleasant. They're always prompt, and I've had no complaints so far. The contractors they sent to my home have actually been good. The last one was for the heater. They did have to come back and redo some things, but they were very prompt coming back to fix or finish whatever they didn't finish before. I've worked with them before, as well, and it was fine.

I have recommended American Home Shield to other people. I'm a fan. They assign the work out to someone. I have had a couple of contractors they assigned that didn't work out. Any time I call in, they fixed it right away. Like if this person they sent to do the work wasn’t up to my standard, then they cancelled it for me and went on to make it right. I started requesting a company that was really good as I had better success with the company that I didn't have any problems with. They let me request who I wanted and it has worked out fine.

Filing a claim was fine. There were no problems. The contractors they sent out to our home were professional and courteous. Our heating problem is now doing fine.

American Home Shield has been great. The people that they call have been outstanding. The only thing is when I call, I like somebody right around my vicinity. Only one time a couple of years ago, they contacted me and said the place is in Fresno and I thought that it was too far. They contacted somebody else and they were from Tulare. So it made it very nice and convenient. But other than that, the people that come out are very, very nice and explained everything. I'm highly satisfied with them.

The experience submitting the claim with American Home Shield was excellent. It was fast, efficient, and professional. The contractor they sent out was very good. I'm very satisfied with them.

My furnace went out. I came home from work one day and our house was cool. I didn't think a whole lot about that because I keep my house cold. I got ready to go to bed and it was still cool. I went in there and it wouldn't kick on. It was trying to kick on but it wouldn't. It had burned something off on the igniter and I got hold of American Home Shield and they got a serviceman out here the next day. I was without heat overnight but the next morning, they were here. They were very nice. They told me if I had't heard anything, to call back and I did about three times because it was late at night and it was cold.

Everything is working now with the heating unit since the contractor American Home Shield sent came out. Submitting the claim went well and was a very good experience.

I had two claims with American Home Shield. I had the microwave and my heater. The microwave had been broken once before and they replaced the control panel and then that's what went out again. They replaced it again. They came out about a month ago and fixed the heater. Now it's broken again. I'm waiting for a guy to show up again today. All the contractors have been good. I've had them for many years. They're fine. I'm very satisfied with them.

American Home Shield has got good customer service. I've been with them for 5 years. In the last two claims, I had Bullseye to fix my furnace and Cornerstone to fix the water heater. Both companies are very professional. We had a little problem years ago with the furnace people, but they switched over to Bullseye and they were very good. They came in and straightened out the problem. Most recently, I saw water all over my garage. It was the water heater. I called and they were very good and courteous. They sent Cornerstone Plumbing. They came in, took it out, replaced it, and the next day they had to come back because it had something with the air. It got too cold up here so they changed things around. The builder that put in the water heater had screwed it all up. They had to change pipes in there and rearrange everything. They straightened it all out eventually. I've never had any major problem with them at all. Everybody they ever did send over was very professional and knew what they're doing.

We've been working with American Home Shield for the last six or seven years. Recently I submitted a claim for the dishwasher. They took all the information and immediately got somebody to come by and service us. We had no problems with the contractor. He was quite a gentleman and knew what he was doing. They're dependable. If we have a problem, they come and scrutinize it. The only problem I had was that we've got two to three refrigerators and they said they only service one. That's in the kitchen. Apparently, they will only service one refrigerator, one stove, and stuff like that.They are good.

American Home Shield have been very helpful and beneficial. I would recommend AHS to a friend.

American Home Shield is great. We've been having them for our property since the 1980s. I would never be without them. It was in February when there was a funny noise with the fan.The contractor they sent was very professional, very knowledgeable, and had it fixed within half an hour.

When I spoke to the individuals at American Home Shield, I was pleased with how they handled things and it was a good experience. Compared to others, it was simple.

This is my first time working with American Home Shield. I submitted a claim for air conditioning. It started probably a week or so before I called because it was hot and we had the air conditioning on. The condensation poured out onto the floor. And then we left the country and of course, the weather was cold so we just turned the unit off. We came back, turned it back on, and the same thing happened again. So then we called. I reached someone on the phone. For some reason, I had difficulty doing the online service request. Something was set up incorrectly. When I talked to them on the phone, I think they have corrected it but I'm not sure. I haven't tried it. They were friendly on the phone.

I didn't have a problem submitting a claim for the heating unit with American Home Shield. It went well. The contractor they sent was very good and now the heating is working much better.

The problem with the appliances started a couple of months after we moved in. The process in submitting a claim with American Home Shield was pretty simple. We just called and somebody came and looked at it. Overall, their service is prompt and the technicians did their best to troubleshoot the problem.

I had one issue with American Home Shield and they took care of it right away immediately for me. I was very satisfied with their response.

We've had American Home Shield for several years. We can submit a claim online, which I have done, or we can do it by phone. I usually do it by phone and I find them to be very helpful, courteous and knowledgeable. Last claim I submitted was just a couple of days ago. The water-return found in the back of the bowl never fills up with water. They came in and replaced it. It went fine.

We've been with American Home Shield for several years. We were with another company prior and it was nothing but bad luck all the way. With AHS, we are 100% satisfied and the representatives and the service people (mostly local) who come to the house are all wonderful. I have no complaints whatsoever. I would recommend them any opportunity that I have. We have recommended them to many people who subscribed because of our referral.

My most recent claim I submitted with AHS was for a plumbing problem. It had been leaking ever since I had moved into the place and it was just getting worse. The contractor that AHS sent me was very good. He didn't have the part he needed and he had to go out and get one which was fine and he came right back. And then there was still some other problem and he said he's going to have to come back tomorrow to fix that. My experience with AHS has been very good. I was a realtor for 25 years and almost all of my clients took American Home Shield.

American Home Shield is quick and efficient. I submitted a claim for the air conditioning recently. They called me right away which I didn't expect them to. They did their job. They came in professionally and did it in a quick manner and they took care of the situation.

I always file my claim with American Home Shield online. I never have any problems with their services. They're very professional and the times I did contact them by phone, they're just helpful and were able to resolve any situation or issue that I had as soon as possible. My interactions with the contractor sent by American Home Shield were good experiences.

American Home Shield has always been really good. They are quick. I call them and they get it done immediately, as fast as they can possibly find somebody to come over here and do it.

I've had American Home Shield for years. My most recent claim was for a plumbing problem. Two days before I called, I tried to fix the clogged drain myself and I thought I'd fixed it but it kept coming back. Obviously, there was something clogging it that I couldn't clear. At that time, for whatever reason, I couldn't submit my claim online so I had to call the number. Normally, I have no problem with going online. I've had several claims before and have been happy with just about everybody that they sent out to me. The contractor they sent out to fix my clogged drain was very good. He even tightened up some stuff that I didn't know and didn't see. I was very happy. I recommend AHS to everybody.

I don't have any problems with American Home Shield. The few times that I have had to call them, they did send someone right out, and they fixed what needed to be fixed. There was one case where it was not related to what they could fix. In other words, there was a leak. But it wasn't in the pipes so it wasn't something they could fix. But they did what they needed to do, so I didn't have a problem.

I've had multiple water-related problems: the garbage disposal stopped working and the water faucet in the master bath was running nonstop but it had been a couple of months before I filed a claim with American Home Shield. The reps were all courteous, friendly and pleasant to deal with. AHS has provided me with excellent service.

I heard about American Home Shield from a friend of my wife. I put in a claim for our heating recently. The contractors were very professional. The heating unit is working perfectly now. They are very courteous and knowledgeable of what they were doing and I already have recommended them.

I submitted a claim with American Home Shield when my Viking refrigerator stopped cooling in January or February. We're hoping it's fixed now. They just came back this week and worked on it again. They came out a couple of times and then they talked with someone with Viking and they put in an inverter board. It was January the 31st. We thought everything was okay. Two weeks later, it started doing the same thing again and I called them back and they said it would be a recall. They assigned it to a different person because the first person wasn't available. It was in the 60-day recall period is what they said. On January 28, they replaced the part. We thought it was fixed. On February 21st, it started doing it again.

I continued this plan after a year paid for by my real estate agent when I purchased the house. The sewage ejector pump for my rental below me stopped working. I explained at the time the pump was outside. AHS initially assured me it was covered. After a "technician" came out and called AHS to explain it needed to be replaced they stated they wouldn't cover it. Apparently there is a clause in the contract stating they only cover things within the foundation and because the pump was 2 feet outside the foundation of the structure it was not covered. So read and memorize every little clause and fine print in your policy before you sign and rest assured there will be NO exceptions, even one like this which makes absolutely no sense.

American Home Shield has been pretty responsive. We've gotten our money's worth.

We had leakage in the air conditioning unit. There was a leak from the Freon. I went online and submitted the paperwork at American Home Shield's online system. They submitted the claim and was contacted. They came when they said they would and took care of the problem. The contractor was really knowledgeable and explained what they were doing. It was a great experience. They were wonderful.

I called to find out why my policy has gone up to $709.00 a year, and was given the runaround for over half an hour not to mention the attitudes. When I called again to cancel my policy, I was yelled at and after requesting to speak to a supervisor, was place on hold for almost 10 mins. I will never recommend AHS. Neither will I use their services again.

I'm very pleased with American Home Shield. My experience with them has been good.

So far, my experience with American Home Shield has been pretty good. Occasionally, I had to call a vendor but overall it's been very good.

I like American Home Shield. It has been a great experience. I've used them twice so far and the people that they had out here was just fine and real good.

Our refrigerator was leaking water. Submitting a claim with American Home Shield was easy and the response was very quick. The only problem I had is that the guy who came out didn't catch the entire problem. They think they know what they were doing and they were in the know, so I have no complaint other than the first time. I'm satisfied with the experience.

It was very easy to submit a claim with American Home Shield. We were able to work through things and everything came out fine. The contractor that was sent out was very good. However, I did not use him to actually do the replacement work. We were able to deal with them very quickly and efficiently, and we got our payment and we're all set, so I'm very satisfied.

Our experience with American Home Shield was very easy, very positive, and the appliance was fixed within 30-40 minute period and it's working very well still. I've already recommended AHS to several friends.

American Home Shield has been right on target as far as getting me in touch with Action Air, who does the maintenance. They notify them right away and Action Air gets out here right away, and it has been very good over the last few years.

The timer on the pool quit working so I had to call American Home Shield and they came out 2 days later and they fixed it. Everything was good when I submitted the claim. They're always nice. The contractors that they sent out to me this time was great. I never had any problems with American Home Shield. Any time I call them or get online, stuff happens right away. If I don't hear from the contractor, American Home Shield always calls me right away to see if I've heard from them, and if I haven't, they'll take care of it immediately. My experience with them is completely satisfactory.

I've been with American Home Shield for many years now. I had submitted a claim for an appliance recently and it wasn't a happy experience. AHS was fine. They were responsive. They contacted an appliance repairman and supposedly sent him out, but he never got here. He called and he had an appointment in a four-hour span but didn't show up. And again the next day, the same thing. We called them and reported it but so far we haven't gotten any response on that. This past time was really disappointing.

It's amazing how well the oven works when it has got all the parts that are not broken. Submitting the claim for repair with American Home Shield was a great experience and the contractor they sent out were absolutely professional and courteous.

American Home Shield is always awesome. They are wonderful and quick.

I've been with American Home Shield for several years and have had multiple repairs for the same heating unit with multiple companies through American Home Shield coming to fix the unit, so it has been an ongoing process with it being repaired. With American Home Shield, you would usually put in your service request and the contractor calls to set up an appointment. They set up a time and call you before they are on their way. If there is any ongoing issue and they have to come back out, then the contractor resets a schedule. In this particular case repair, I had to contact the contractor for the appointment. They did not call me before they went on their way out to do the repair, although they did it in a time frame they were going to be there and they were there during that time frame. Then they said a part had to be ordered for the repair. I had to connect with them and follow up with them time and time again about the whereabouts of the part and when my new appointment was going to be scheduled. It was an even more unusual situation than it had been in the past. I was very unsatisfied with the work done and with the process. I was not very happy with the service.

I've had good experience working with American Home Shield. There was a period of time a couple of years back that they had a couple of guys about 30 miles away that I wasn't totally impressed with but the last several times I have been. The contractors recently have been very good. They've been very prompt and I've been satisfied overall.

Recently I put in claims for the electric and plumbing with American Home Shield. It went fine. The contractors they sent out were professional and courteous. AHS is a good service.

I have a policy with American Home Shield and recently put in a claim for the plumbing over the phone. The rep was very helpful and the contractor they sent out was very good. We were very pleased and have always been pleased.

Overall, American Home Shield is pretty good. I have several contracts with them because I have rental properties. On some of them, my expenses have been very pleasant and on a lot of them, very complicated, especially if you have recall issues or if you need them to come back out to get a claim fixed. Right now, I'm having to deal with something where they worked on my primary residence. They came out and assessed the damage by cutting a hole through my ceiling for a pipe that was leaking that they have not been back to fix yet. There are some other things they do very, very well. But I'm looking at a big hole on my first floor that they cut about four weeks ago and no one has been back out to address it. I called, and they said they have to call the company and get back to me. I don't know if they called because I called the company and they said, "Well, we were waiting for the plumber to put the request order in for the parts." And evidently, he hasn't done that. A lot of things they promised would be covered, but when it comes time to use their service, the parts aren't covered. I'm very, very unhappy about the situation.

Don't do it. They are terrible to work with. I have been a customer for several years with little to none need to call them. When our air conditioner breaks down I call them and they send their service guy. He wants to charge us $6400 for the service and unit. American Home Shield will only pay $560 towards it. I get another estimate and the whole thing without American Home Shield is $3150. How stupid do they think we are. I will not renew when my contract is up. I would not ever recommend them to anyone. What a scam.

I'm totally happy with American Home Shield and everything works fine. Their reps are friendly, knowledgeable and very helpful. The contractors are very professional and if I have something that isn't covered under Home Shield, I would definitely give them a call. I definitely would recommend them and I have to my friends.

This is the first time I've ever used American Home Shield when I'm owning a house. Our experience submitting a claim for the electric and plumbing, which was the most recent one, was very easy and all our units work great after getting repaired and everything does exactly what it's supposed to. But in one other claim we submitted, the heating one, it was a little bit difficult and the guy they sent fixed everything but it took him over two weeks to get here. This guy upset me. He came out, looked at it and said, "This isn't your house problem. This is a problem with the utility company. Can I have $75 please?"

I submitted a claim with American Home Shield on the phone. Their response was immediate and the contractor was great. The unit is now working.

I've been with American Home Shield for probably 10 years. I made a recent claim for plumbing. The representative and the plumbing was fine. The guy is always nice and courteous. The problem is the repair on the sink was not done properly - they’re leaking. They've already come out twice and it’s still leaking. The other problem was the leak in the upstairs bathroom and that seems to haven’t been remedied. This isn't the first time they've done repairs, but the plumber hasn't done it right. Other than that, I’m satisfied with the company. I’d recommend them.

My wife has a medical condition and cannot be stressed out for no reason at all. She has tried for the last three weeks to get out garage door fixed to no avail. The company you hired to do this has done a VERY POOR JOB TO GET THE DOOR FIXED. THE COMPANY NAME: ACES GARAGE AND DOOR handled by ** IN TRACY, CA. 209-255-3107 or 510 213 3761. Contract/Job **. Yesterday, the ACES representative visited with my wife and said the door was fixed because it went up when you press the buttons. However, he neglected to see if the door would come down if you press the same button. He left without any explanation except to say the door now works... but he is very wrong and very sloppy in advising my wife incorrect information.

American Home Shield seems to be pretty easy to work with and has met all my needs so far. There was one claim on heating that I made. My furnace stopped working one night. It was late at night. I didn't receive any response so I called the next morning and finally got a hold of someone. Finally, some contractor called and got it fixed right away. He was very good.

Our experience with American Home Shield was great. The service guy was very efficient, courteous and very professional. He explained everything and it worked great. We would recommend AHS.

For our furnace I was a little disappointed they couldn't get somebody out sooner, but they did offer me the opportunity to use someone else, so that was nice. When they couldn't fix my stove, they gave me a settlement on that and I thought that was very nice. They were fair and they followed through.

Based on my latest experience with American Home Shield, they are wonderful. Marvelous! Excellent! I would definitely recommend them.

Submitting a claim with American Home Shield went fine, our air conditioner now works fine, but the contractor they sent wasn't very good. He didn't know what he needed to do. He didn't get the approvals correctly and had to come back. And by blowing all of the air conditioning dust all over our bedroom, everything up in our bedroom's a mess, so we had to clean all of our beddings.

The last claim I submitted to American Home Shield was for a pump. I had a good experience submitting the claim. The contractor they sent out was professional and courteous.

I've had nothing but positive experience with American Home Shield.

My most recent claim with American Home Shield was for heating. Basically the system wasn't working properly and it's making some noise. The contractor they sent was good. It was a positive experience.

They were really nice. They cleaned up after themselves and were really good.

I've used American Home Shield a couple of times. Recently, I submitted a claim online for plumbing. It was easy. The contractor they sent was great and so was everything.

My experience with AHS was pretty good. They did a good job.

I would recommend American Home Shield. They do all right. When you call them, they will come and do what they are supposed to do.

Excellent experience submitting a claim, excellent contractor. Very satisfied with American Home Shield. They're wonderful.

The whole thing was written up wrong because the American Home Shield lady wanted to send Sears to come and look at the washing machine and I kept trying to tell her it was a plumbing problem. They got Budget to come but the man didn't bring the right things and I had to call somebody else because he said the pipe was busted outside. And it wasn't really because when this other plumbing company came with the camera, he went out and unclogged the plumbing.

American Home Shield has been the best decision I have ever made, especially with a new home purchase.

When I purchased my home 13 years ago, it came with a home warranty, what a life saver. I recommended this company to everyone including my current boyfriend who has used the service twice. In the past 4 years, I have seen a decline in both customer service and the technicians dispatched to repair your items. In one instance at my boyfriends home, a repair was needed and the technician ordered the incorrect part, after we had waited a week for him to come the first time. My boyfriend would not let them back in the house so they then sent Sears after another week and it was fixed shortly thereafter.

My most recent claim with AHS was for an appliance. It was making noise. The contractor they sent were professional. They told me the problems with the appliance. But my claim got denied so I’m disappointed about that. It made no sense. It was a wear-and-tear.

My wife called in our problem with the air conditioning and they were very prompt and efficient. Everything has gone well. Our AC didn't work at all and now it works great.

We filed a claim to American Home Shield for a heating problem that started right in the middle of winter. Our interactions with the contractor was very good. They were professional and courteous. I'd recommend having AHS.

We've been with American Home Shield for a long time. The most recent claim we submitted was for the plumbing and the contractor was very nice. We were able to get the problem fixed quickly.

I would recommend American Home Shield to a friend.

I’ve been using American Home Shield for probably 15 years. I like them and I'd refer them.

We've been satisfied. with American Home Shield. We've had no problems with the plumbers that they sent. They did a good job. The first claim, our garbage disposal went up and the man came and he said the only thing to do was to replace it so he brought two, because we said we thought we would like to upgrade. He brought an upgrade and replaced the disposal. And the next week or so, we were using our dishwasher and the water didn't empty out of it. We'd never had that problem before so we figured it was related to the garbage disposal.

I like American Home Shield. I have no problems with them at all and would recommend them. I just submitted a new claim this morning that they are going to come out for. I've only had their contract for a couple months and I only wish I had done them years ago.

We recently made a claim with American Home Shield for our plumbing problem. The contractor was great. He came out and fixed it without a problem. They were absolutely phenomenal. It’s been great and nice.

I was impressed with how quickly American Home Shield was able to come out from when I made the initial request. The next day, they were on the phone with me, and the following day they were here. So that was really good.

We've had American Home Shield for 11 years now. Recently, we happened to get a note from our pool cleaner that the stuff from the filter was backing up into the spa. So we called and had it taken care of. It was very easy to submit the claim. I've been very, very pleased with all the contractors that they have sent over the years. They were all professionals. Signature Pools is exceptional.

I feel after trying to use my home warranty numerous times AHS to address problems, AHS dispatches the most incapable service man I had ever seen. After coming to my house and charging me, nothing, I mean, nothing has ever been fixed correctly. After contacting the company about my issues, it seems the operators care less than the serviceman. I work extremely hard for my money and cannot afford to give it away especially to a company that is suppose to have my back. I am extremely dissatisfied and am currently looking for a new home warranty company. I suggest you do the same.

American Home Shield has been very prompt and the service there, especially the people who come, are very professional. That's the good part. The thing is that they increased it from last year. This year again, it has gone up from $60 to $75, and also the per monthly thing has gone up.

The people at American Home Shield were great, a lot better than my last American Home Warranty! They are a lot cleaner as far as the way they handle things, and their contractors are a lot better than what the previous company had. They are customer-friendly, willing to help and get straight to the point as far as the problem. There was no fluff. From whatever the problem is, they fix it and get it done.

Generally, the experience with American Home Shield has been good. It has been acceptable.

I've only been with American Home Shield for about 3 months and I have submitted claims for heating and electrical work. The contractor they sent out was excellent.

This is the fifth or sixth time working with American Home Shield. It worked out very well, as usual. They always do a good job. I called it in a weekend and the guy couldn't get out there till Monday, but I understood that. We could deal with the cold water but they rectified the problem very quickly. I'd recommend to anybody and I recommend them to everybody. All of my family and so forth because they do exactly what they say they do.

We made a claim with American Home Shield about our heating. It wasn't coming on. My husband had to call someone because we didn't have the heat, and then they sent a repairman out the next day and explained what was going on. I wasn't present downstairs when they checked it though. They were just talking. Everything went well. They told us what to do and they turned it back on. The contractor seemed to be very knowledgeable. We had no problem at all. I've not been with them that long. We just moved in the home and we got a year’s contract with them, so hopefully nothing goes wrong. But if it does, we'll call them.

We're real happy with American Home Shield. They are so accommodating. This last experience, we called and the guy was here the next day, and just took care of the problem and helped us out. So, it was wonderful.

American Home Shield come out and they know what they're doing. They put in a defective motherboard in the dishwasher so they're gonna put another. Right now we're waiting for parts or replacement. But otherwise, it's been great. Making a claim was quick and easy. AHS people were courteous and friendly. The contractors they sent were fine. They were polite, professional and efficient. No problem at all.

I submitted a claim to American Home Shield online and it was easy. The contractor they sent out was very knowledgeable and very careful and did what he was supposed to do. I was really glad it could be fixed.

Stay clear of this company. I recently had one of my HVAC systems needing repair. After notifying AHS and a technician diagnosing the problem, AHS said I would have to pay $3,255 and they would pay $569 because the coil leaked. This is because they wanted the entire system replaced but would only pay for the least expensive portion. So the warranty company I've had for 5 years agreed to pay about 17% of the cost and require the customer to pay the remaining 83%. They would only cover the system if the entire system was replaced. Something is definitely wrong with the math to me.

My experience with American Home Shield was fine.

Bought our new home March 4. Still have never received our policy from AHS. Yesterday, the springs on our garage door snapped. Cost of repairs was $422.00. American Home Shield stated they only cover the $32 dollar door opener if they go bad. I was told I could expect my policy any day. That it would be in a plain white envelope and might look like junk mail - sort mail carefully. It is junk mail!!! Save your money for your own repairs. American Home Shield is a scam.

I made a phone call to American Home Shield and the guy came out and fixed it.

I submitted a claim for my garbage disposal with American Home Shield online and it was easy. The contractor arrived on time, did the job in about a half hour and was out the door. American Home Shield is easy to access and has friendly folks.

I have no real issues submitting claims with American Home Shield whatsoever. They're very easy to do online or even when I call, if there's a problem with the website. Usually the contractors are pretty decent. The last one that they sent was awesome. In and out in about 20 minutes. I've only had one issue with them, and it's one of those things that I don't think they're going to cover because of the fact that it is so hard to diagnose here in Phoenix and I'm pretty much hosed on it because they're not going to take responsibility for it. But other than that, I've been totally happy with everything they've done.

I live in Washington State and we had freezing temperatures. All of a sudden, the furnace wasn't quite working right. I set my thermostat at 68 degrees to try to keep the house warm and it wouldn't go above 63 and the furnace was running non-stop, it wouldn’t turn off. So obviously there was something wrong there. When I submitted the claim, I did it through American Home Shield’s automated phone system. I tried getting online but there’s something wrong with their website; it wasn't working right. But filing it through the phone system was really easy and simple and I got a call back within four hours from the actual service company, so it was a pretty easy process.

We've only had one claim on our current policy with American Home Shield and they took care of it. So my recent experience with them was okay, but I've had other experiences on previous homes with them, or previous policies, where they did not honor their commitments. They have looked for ways to get out of paying. Little loopholes.

My dryer was messed up as a bearing went out and American Home Shield fixed it for me. The contractor they sent did good. I've dealt with AHS for a couple of years and I've always had real good service on any claim that I called in. I haven't had any problems at all.

They were there when I needed them and they answered every question that I possibly could have thought of.

We're still early in the American Home Shield plan but so far, the experience has been a 5. They've been very nice.

Overall our experience with American Home Shield has been fine.

I had two plumbing contractors from American Home Shield on two separate houses. One didn't meet the needs and I had to get a private contractor to finish the work. The other contractor was fine.

My experience with them is usually very good but the last time I had some trouble with identifying somebody to take care of me.

When I submit a claim with American Home Shield, I don't normally deal with a person. I use the online thing. It's easier. The contractors they sent have been great.

I don't have a problem with American Home Shield personally. It's just that you don't have a very good choice of people you get to pick to come to your home.