American Home Shield Reviews

I'm not real happy with the plumbers that American Home Shield chose but I've already had two separate family members that I have recommended to get their service and have had their service for over five years now. I have had their service for more than 12 years now and I'm very pleased with them but not necessarily the plumbers that they have chosen recently.

We have been using AHS for over 10 years and have always received great service from AHS and their vendors. All issues major or minor have received immediate attention and were resolved quickly. On our past three moves, we have provided AHS warranties to our homebuyers to assure their purchase included the best coverage in case of an unexpected problem. I would recommend AHS to anyone considering home ownership.

The techs were great. Accurate and efficient. However, the office worker was far from being an asset to the company. She did not let us know that our service "window" would be cancelled. A day was lost from work. Also, we were again forgotten as another service "window" was slammed shut for a last minute truck inspection. Another 3 hours wasted. If my daughter had not called 2 hours into the waiting we would not have known at all. Without details, the female at the office was extremely abrasive on the phone. I will not stand for this type of treatment. If this is the type of organization that works for you, then maybe I need to look elsewhere for coverage.

I purchased my home in October 2012 and asked for a home warranty as part of my closing costs. It turned out to be the best decision I could have made as I am getting back on my feet after a divorce and am self supporting. My budget is pretty tight and does not have room for excessive home repairs. During the first year of home ownership I had multiple times I needed the services of American Home Shield. And each time they came through with no hassles or problems. I even feared that they would not renew my contract for the second year since I had to use their services so many times that first year. But it turned out I had no need to worry... they renewed my contract and even allowed me to add more coverage for some appliances and water softener. American Home Shield was a lifesaver (and budget stretcher) for me and I would recommend them to anyone.

Called for heat pump repair company. I was told would contact me, didn't. I called them. They fixed it and it stopped working again overnight. I called next morning. When they called back they couldn't get to me until next day. Another night without heat. Next day I had to call them again around noon. Tech admitted "forgetting" about me. Fixed it again... was same problem. Wasn't fixed right 1st time. "A wire was in wrong place." 2 nights with heat now and so far so good.

I called American Home Shield and they told me who would be calling me, I got the phone call 2 days later cause I called on a Friday the repair man came, ordered some parts on Monday and by Friday it was fixed.

Techs were through (Greenway) and extremely courteous!

Really happy with American Home Shield on their part of our service order. We needed to have our hot water heater replaced. The contractors were prompt when diagnosing the problem but it took a few weeks to get a follow up appointment to install the equipment after it was delivered. It's done now and we are satisfied.

AHS really came through for me. My microwave stopped working, they sent out someone to check it out, I was able to use the money for parts towards a new microwave. Love my new microwave.

Great service and value. I have recommended your company numerous time because of the company service and quality.

My heat pump started to malfunction... and was only giving heat when in the emergency heat mode. I called AHS and they sent a technician who determined that the unit has to be replaced. AHS immediately ordered a new one and within a week, I had a new heat pump. I am completely satisfied with the process.

Accurately determined the problem and fixed it.

A.H.S. contracted with a solid responsible company called consolidated mechanical who DID a great job bringing heat back into my home with professional repair team (Walter). Thanks for a job well done. It's nice to work with a responsible company who know their business & do it right.

Since having my warranty service with American Home Shield this is money well spent. They have excellent customer service, great service, very prompt. I have saved money because of the warranty.

I love American home shield. They are the best when it comes to service. My home is 10 years old and it seems that all of a sudden everything was falling apart. Thanks to American home shield they have been the best when it comes to my repairs or replacements. I don't stress anymore when something goes down in my home because I can make a call to them and they are so nice about any issues I've called for. Some issues have taken longer to resolve but in the end it's all done. Everyone is so pleasant and willing to give customer satisfaction.

Only a period of several months our hot water became less and less until it was only warm. We contacted American Home Shield and reported the problem. The next day a repairman came and decided that we needed a new element and heater unit. He quickly did the swap and we thought we had the problem licked. However that did not fix the problem. Again we reported to AHS that we still had little to no hot water. A repair man was dispatch and he braved snow and ice covered roads to bring a whole new heater. I am not sure what the problem really was but I do know that now I have HOT water. The company that did the repairs, Brothers Plumbing and Air, were very professional and AHS stay with me until the problem was resolved. Thank AHS.

The contractor never fixed the problem. I had to call ahs again and as of now I'm still waiting for a part to arrive and my cooktop to be fixed. The contractor should've replaced the little spark igniter at the first visit.

I could not be more pleased. The repairman was prompt, had the part, installed it and had the furnace working in just a matter of minutes.

Fast, courteous service. We really liked our technician and would definitely use again.

Most of the work I've had done from you guys has been on my heat pumps with only a couple of times for a commode. I have to be honest and say that I actually saw a cousin of mine on FB saying negative things about AHS but I have nothing but very positive experiences from anyone that you have sent to my house. I'm certainly glad that I didn't get whoever has been coming to her house. But always the people have come on time, been VERY professional and I've never had to have anyone come back for the reason that they came the first time around. Unfortunately I've had repeat trips for the heat pumps but it's always been something new and normally many months between visits.

Always provides us with high quality technicians who get repairs done efficiently.

They did a beautiful job--came quickly and were polite and efficient--cleaned up and most of all, stood outside in the bitter cold to fix things!!

I have requested for a dishwasher repair from AHS for 5 times in the last 5 years. The repair person sent to our house replaced a few parts but could never fix the problem fully. The same repair person was sent each time. The money spent on the repairs could have been spent on a new machine. I have used the best detergents, rinse aid and even dishwasher liquid gels to ensure that the dishwasher remains clean. I have come to know that they never replace your appliances, but will only repair the best they can. There is no guarantee that it will not break after a month, in which case you will need pay the service charges once again. Also, the word of the contractor is weighed more than their customers. Overall, I am very disappointed with the quality of service. I will not renew my contract. Also, most of the commonly failing components are outside the contract and will not be covered by the insurance.

Very fast response and they follow up to ensure your satisfaction.

We like the service, and the service man corrected the problem right away.

We have been AHS customers since we bought our first home in 2007. Our experiences have always been positive and we have consistently been satisfied and well taken care of ever since. We would definitely recommend AHS to others.

Call in to schedule my repair on my Front Loader Washer through AHS and the washer was repaired the next day. I could not believe how fast they responded.

Called on Feb 11. Union Plumbing repairman came. Said everything OK. On Feb 19 was down again, called got a new appointment. Service man came Feb 20 & replaced the unit.no? Now have new unit with no additional service fee. Was great service. Totally satisfied with American Home Shield Rep & service Rep from Union Plumbing, both outstanding.!! Thanks

GE technician was an excellent, knowledgeable man who was able to diagnose our refrigerator problems, change the needed parts, and also recommended to buy a new water filter (as we did).

AHS is quick on having someone out to fix the problem.

I am happy with the service. However, I thought paying a service fee for both my washing machine and dryer was excessive. The technician only provided a diagnosis for the dryer. He said they did not do the type of work to really fix the problem. However, I still was required to pay the $75 service fee. I could understand if the dryer was really fixed.

A representative from Total Air Care called shortly after we reported that our air conditioner was not working to AHS. They quickly scheduled a visit to repair the unit. Their serviceman was friendly, skilled and efficient. We are very happy with all aspects of our AHS warranty and the resultant service call.

I have a heating/cooling unit. The heating unit is in the attic, the cooling unit is outside. On one of our coldest weeks my heating unit did not work. I called a "specialist" who was running a special. They came out & announced that my unit was obsolete & I would have to replace both units! I then remembered I had AHS, I called them, they came out (Austin Plumbing & Heating) fixed the problem and all is working fine! (Thereby saving me thousands of dollars).

Washing machine leaked, the part was ordered, and repaired in a timely manner. The technician was professional and experienced.

Jason came out and recommended replacement of the motor. I had other companies come out (not with AHS) and they replaced the thermostat and nothing changed. Not only did the replacement work properly, but Jason was such a happy fellow. He proceeded to tell us that we all need PMA (Positive Mental Attitude). I didn't expect a Philosophy Lesson and a Competent Replacement all at the same time.

We had problems w/ our ac unit this summer and the heat pump this winter. AHS had a repair company call right away each time. The repair company was prompt and each repairman was helpful as well as respectful and kind. We felt the service we received from from AHS was satisfactory and are very thankful for the home warranty.

Eric from at your Pool Service responded and did an excellent job in taking care of the problem. I can highly recommend this company.

My experience with American Home Shield has been good. I purchased it 10 years ago when I purchased my home. They're good at what they do. They get good professional handymen to come out and fix whatever is broken in a timely manner.

Heat System was out during the coldest part of the winter. AHS had someone at my home immediately. Although the contractor had to come back several times to fix it, I know it was not AHS' fault. I have had coverage through them since I bought my first home in 1998. I would recommend them to anyone.

I called for service one day & someone came the next. He came on time & I am completely happy with the results.

He fixed a leak behind the commode. Everything was just fine.

Thank you for the great service that you provided in helping me fix my microwave door. It is now pleasure to use the microwave. I think of you every time I open and close the door.

Technician was sent out to my home from Sears Home Care Services. Andrew told me that the agitator was out on my washer, and he ordered a new one. Informed me that he would be back on February 7th to install the new agitator and never returned, and did not respond to my repeated phone calls. I called AHS and was told that "unfortunately there was nothing that they could do! We have no control over a contractor's scheduling!" I was thoroughly disappointed in hearing this because AHS has contracts with these individuals/companies to service their clients; therefore, they are ultimately responsible for the actions of the contractors.

At first there was a confusion on the date of service, therefore, not sure how this was going to go. Rep courteous and apologetic; however, once this was cleared and the date arrived, the rep did a quick inspection and determined needed to be replace. He advised on when he would returned to replace. His next visit was prompt and in 20 minutes I had a working garbage disposal. Rep knowledgeable and attentive. Great Service!

Excellent service, on time, professional. I will renew.

My first experience with American Home Shield was very good. I was pleased and surprised. I had a toilet that was running and nothing I did would stop it. I was afraid of an overflow when I went out of town. I called and explained my situation to the customer service rep and they got someone out the very next day, before I had to leave on a trip. The service provider they sent was polite professional and fixed the toilet right away. I felt relieved that the home warranty service I had contracted with was so responsive and sent real professionals out to fix the problem.

Repair man was very professional and on time. Great service.

Was very pleased with the service on my unit. The tech was very professional and work. Thanks for the promptness.

As usual, my experience with AHS was great. I have recommended this company to dozens of friends and coworkers. If there is an issue with a contractor, AHS will make it right.

On December 28, 2013 we arrived late to our home from a Family Christmas Party and realized our Hot Water Heater was not working. Sunday 29th we called American Home shield and they said they would have a tech out first thing on Monday morning the 30th. We were fine with this. We could shower at Grandma's or where we currently go to the Gym.

We called American Home Shield when our AC was not cooling; our Fridge was not cooling; our bathtub faucet was broke, etc. On each of these calls, we were assigned a contractor right away and the contractors responded and fixed the problem in less than 48 hours except for the compressor which had to be replaced. And they impressively ordered and replaced our compressor in less than 1 week. AHS request a feedback on the performance of every contractor they sent to us for repair thus able to track and hold the contractors accountable. No wonder the companies AHS contracts with, have very knowledgeable professional service team. We strongly recommend AHS without any reservation!

Something broke on the furnace, and they came the very next morning and fixed it in the worst time of the winter when it was very cold. We didn't have to wait days, we get serviced fast.

BK Plumbers are wonderful to work with.

Although my problem wasn't as difficult to fix, the electrician that came was polite, quick and explained what he did and what was the cause of the problem. They called me immediately once I put in service request. I have had only two service request submitted to American home shield and both have been exceptional. Thanks!

The service was great. The contractors response was great. I would highly recommend American Home Shield.

No hot water on Tuesday. Called AHS and was told that someone would contact us within 24 hours. When we didn't hear from the plumber by Thursday we called him only to be told that they MIGHT be able to service us by the following Monday or Tuesday. Called AHS and were told that was the ONLY plumber they have in their service. This is a family with children and hot water is an EMERGENCY. The contact person at AHS suggested we get our own plumber to install a water heater and send the bill to AHS. I can't wait to see how that turns out! If we can't get service I have little faith that we'll see a reimbursement.

During the recent ice storm here in Anderson SC, our furnace broke down. Called AHS who sent out a repair person that day. Very pleased with attention to my problem.

Great warranty and customer service including convenient online service!

Had several occasions for plumbing repairs in the past few months: one a broken drain pipe and one a leaking garbage disposal. In both cases, the plumbers sent by AHS were extremely professional and efficient, and took the time to explain what happening and how they were resolving the problem. I am extremely impressed.

Appliance Magic LLC is an excellent company. From the first service call to the service technician's house call both are provided superlative services. Technician's spend time to troubleshoot and find more problems of our dishwasher than we already know and they fixed all the problems in such professional manners even our college children was impressed. We are very pleased with Appliance Magic in Herndon, Virginia. Thanks again for your excellent services.

Easily fixed dryer. Any service call I have made is usually fixed right away.

Our refrigerator was not repairable and was replaced. It was a very good experience. We are so glad to have AHS.

Many events have happened in the years we have been with AHS where they have come to our assistance.

Your representative was friendly, courteous, and very informative. Not only did he present the contact as the best solution for our home warranty needs, but he also provided a discount and explained several payment options and/or methods. In addition to the annual home warranty renewal, he also provided us an opportunity to enroll in a preventative maintenance contract for our home heating and A/C system.

The company that was sent out to check the heating unit failed to repair the problem. They were here in December and looked at the unit saying they would return to correct the repairs when the weather was better. We were told that we had to run the unit on emergency heat until they returned because on regular heat the A/C unit also comes on. It still does. They came back a couple of weeks ago to finish and did nothing. We're still having to use emergency heat for heating.

Water heater was leaking and replaced. I had no complaint with American Shield. My problems were with the plumbing co. DNB Services. The state code had been changed since my house was built 20 yrs ago and I understood that I had to pay for a new drip pan and a 2nd outside drain. The charge was $250. I thought this was excessive and upon checking with others that had to do it and hardware store and plumbers, my thoughts were confirmed. However I needed a water heater and DNB would not do it unless I agreed to let them do the work. They also said the roof vent hole needed to be enlarged by 1/2" on each and would be another $50.

We had problems on the coldest night in February with our heat pump. It stopped working at about 9:00 p.m. I called AHS!! After being helped with a friendly customer service agent, I was told to turn on emergency heat, and a service person would call us with 24 hours. The next morning we received call from Brian's Mechanical, And within 3 hours we were back to normal with heat and repaired heat pump! We are sure glad we had AHS, and service was awesome!

My heater thermostat was replaced quickly and efficiently by a knowledgeable service man. He very carefully explained how the thermostat was to be turned on and off. He took care in his work and placed the new thermostat so that it looked well and well as operated perfectly. My water heater failed to stay lit. Service technicians visited 3 times, once to clear a line and twice to relight the burner. The second technician to visit explained the process of diagnosing and he remedying the problem. It was determined that a new water heater was need. Follow up on the warranty of the heater was done to determine which parts where covered and when that was done an appointment was made to replace the water heater. The water heater was replaced neatly and efficiently.

I made a choice of fixing the dishwasher or getting cash for a new one. I got a good amount to buy a new one and was satisfied with my choice.

Oven was repaired in a timely manner.

AHS has been true to their promise ever since we signed up last November. We've had their representatives to our home to repair our heater on a cold, wet day with no complaints and immediate results, for which we were quite grateful, since it was one of the coldest days we've encountered in the "sunny" south this winter. We've also called them to repair leaks in several of our faucets, and to make sure our hot water heater was working properly. The third call was to get our oven working again. In each case, the repairmen were courteous and knowledgeable. We could not be happier with AHS and the service they provide. We finally have some peace of mind with regard to our aging home and appliances!

The last Ace Garage repair service man sent out I felt he thought because I was a woman that my mechanical knowledge was limited and that he could mislead me on needed service on the amount of tension on the belt after he replaced a Teflon wheel in the motor when all that was needed was a (adjustment of the belt) and the spring that need adjustment because the door was heavy by the way it would cost me $175.00 to $185.00 to have it adjusted. The last repair person didn't comment after he inspected the garage opener or door about additional costs our repairs needed. By the way so far my garage door is working fine.

American Home Shield was very quick with their service.

Our dryer was making a hideous noise. So I called and set-up a service call. All was fine in a short 4 days. I really have a peace of mind knowing that a resolution is a click or call away. Thanks AHS.

The repair man was professional and courteous. He explained the problem and fixed in a timely manner.

While washing dishes I could hear drops of water under the sink. I looked and there was water coming from the bottom of the disposal. I called AHS and the plumber returned the call, came to my home and replaced the unit with a new one from an unopened box.

I have had nothing but great things to say about American Home Shield. Whenever I have had to call for service they have responded in a very timely manner. All work performed have been great. I have had my Dryer, refrigerator, and toilet repaired. Thank you.

I was lied to. Given false information. I thought I had carbon monoxide coming from my heating unit. Your man came and all he did was take front off heater turn thermostat up to see if it came on. Then turned it off. Told me I had a smoke alarm and that would detect any carbon monoxide, that is not true! Then said how to write bill so I would not be billed again.

I have had to submit 2 service requests where technicians have come out to make repairs and replace my garbage disposal. Each time the contractors have been very polite and outgoing. I've not had any major issues yet but with what I've experienced so far I am very pleased.

Dryer quit, called AHS had a service rep out the next day, had to order part, installed 3 days later.

My Overall experience with American Home Shield has been a god-send. It is truly a huge benefit to have such a service available to consumers who have little to no experience with appliances, plumbing and many other services offered. It offers one less thing to stress over as you know someone professional and knowledgeable will be at your aid to assist you. And if you are not 100% satisfied for whatever reason, they are eager to appease the problem. I have recommended AHS to others. And I plan to keep the service as long as I have a home.

Great Job! The repair tech was prompt, competent and very polite.

Hollywood Crawford did a great job on repairing my door springs.

Have had home shield for over a year now. A/C broke down last summer and the contractor came the same day I called and had the problem fixed. Heater broke last month and a heat exchanger had to be ordered. Took 6 days for the part to be in but the contractor was prompt and very knowledgeable. So far great experience with American Home Shield.

I notified American Home Shield one day and I received a phone call from the plumbing company the same day- within 2 hours of reporting my problem.

The response time was very good. The technician they supplied was well knowledgeable of their service. Well satisfied. You will be amazed of how much you save.

Very satisfied with the service and the plumbing contractor. Thanks.

I have had to use American Home Shield three times in the last month or so and all I can say is they are a very good company. All my contacts with them were handled very professionally and very much to my satisfaction. Thank you.

I have always been told about AHS but once I tried it I was hooked. Their contractors were professional and on time. I love their service.

The repairman showed up on time, brought the correct parts and got them fixed. The cost was reasonable and included the parts.

In January, I created a Service Request to fix a faucet in the master bathroom. MSE Plumbing came and looked at it and said that they need to come back. While they were there, they suggested we add a toilet problem to the work order. I called AHS and asked for the service to be paired with the faucet work order and the AHS representative confirmed that it was done. I called MSE and confirmed that they got the work order. I forgot the date, but it was late January/early February. During that time, we were waiting on a part from Kohler for the faucet.

Garage door and other things, Great Service every time.

The repairman was on time, very professional, and did a great job repairing the garage door opener and cable. Some of the repairs were not covered on our warranty, but he was very reasonable on those charges. Highly recommend American Home Shield and the people they choose to make the repairs.

I had several problems last year which was frustrating but I received such prompt responses that it did not cause me any stress. With just a phone call I was put in contact with great service representatives in my area. They were here within a few days and fixed or replaced everything. I would never be without this policy.

I was pleased that AHS decided to replace the washer just one day after the problem was diagnosed as part failure for which a replacement was no longer available, rather than waiting for the 10 day "research" period to expire.

I've been with AHS for quite a while and have happily renewed my contract year after year. The cost is reasonable considering the items that have been replaced or repaired in my house. For instance: the motor on my new dish washer went out. I say new but it was one week past the warranty. AHS sent a repairman the next day and had the dishwasher repaired in two days. I've had my A/C, my washer and dryer, garage door opener, ice maker and refrigerator seals etc. etc. repaired or replaced throughout the years. I will renew again and again and I tell everyone they can't afford NOT to have the coverage. It's saved me thousands of dollars.

Keep up the good work.

AHS gives you peace of mind from stress of paying big bucks to repair or replacement items in your home. I know they have replaced AC unit, dishwasher, hot water heater, and washing machine. I recommend AHS for your home items repair!

Fast service, easy to get in touch with by phone or online.

Purchased the home warranty from AHS on the advice of my realtor.... and it has been well worth the cost. Unfortunately I've needed their services 3 times already but haven't paid more than my deductible. I've not had any issues and will renew my warranty when the time comes.

The drain was clogged, the plumber came when scheduled and cleared it.

I've only used this service a few times and AHS has been great in those times of need, definitely worth the money for the service otherwise we would've spent a lot more money to replace a/c & fridge!

We hadn't been in our new house a month when we saw that our toilet was leaking and that it hadn't been secured as it was rocking. We called AHS and they got a plumber in touch with us right away. He came within 48 hours (there was terrible snowstorms here) and showed us why the toilet was leaking (because someone had installed it wrong & smashing it, with the wrong size wax ring; and finally it was never fastened down right). He fixed everything, telling us exactly what he had done to correct the problem. It hasn't leaked since. As my husband is handicapped there are some things that he cannot do. I was so relieved to have this service as it is an older house. But I feel I would want this in any house I own: new houses have problems too!

Your service is excellent.

I have had to call Home Shield several times and each time I have been treated with nothing but respect. I would pass this on to everyone.

Motor wheel blower was replaced. Burnt wires are fixed.

On New Year's Day everything stopped draining and was backing up into the house. A quick call to AHS and within about 30 to 45 minutes there was a plumber here taking care of our problem. So thank you AHS for your prompt attention and help. You are very appreciated.

Problem: billing. January: AHS informs me that they could not debit my ckg account; I talked to someone at AHS who took the new number for the account (new in December) and the billing proceeded correctly. February: AHS informs me that could debit my ckg account, despite the fact that the payment went through correctly in January. I call the AHS customer service number on Feb. 10, give my number again to them, and the operator says the billing will occur at midnight.

I purchased the AHS preventative maintenance contract for my air conditioning in July 2013. I was told I would be called soon by Morgan Air Conditioning, Lutz, Florida. They never called. I Called them in September and had to leave a message and they never called back. I called AHS and ask them to schedule one of my 2 preventative maintenance checkups that I was entitled to get. I soon was scheduled with Morgan Air. They checked my system and they said all was functioning well. The only problem was according to them, my air conditioning system had too much mold on it and AHS would not pay if anything malfunctioned. I was made to feel like I had to spend $1149.18 to buy a biocide light to get rid of the bacteria. I paid it and had it installed on the spot. Then checked with a friend that had been in the air conditioning business and he said I had been scammed. I called Morgan Air and the installer said he couldn't remove the biocide light now because wires had been cut and it couldn't be reused. Although unhappy, I felt like I had no choice but to keep it. Unemployed and living off of social security at the time made the $1100 very difficult. I am a long time customer of AHS.

They did an excellent job repairing my oven.

Within the first several months of coverage we had to call twice to get appliances repaired. AHS was great getting service techs to call within first business day or two and then following up to make sure repairs were done correctly and on time. Highly recommend.

I am very glad to have AHS to protect my home for repairs. It's really a good service to have and has been a good thing for me. Whenever I call for service, if I talk to customer service, they are always nice and prompt in getting someone to come to repair my problem. The automated service is easy to maneuver through and gets the information correctly so that the repair can be taken care of. I have recommended AHS to other friends that own homes so that they can have protection in time of need. I will still recommend AHS for home repair. It's really great to have this service.

The repairman was very professional and courteous. Would recommend to others.

I was nervous about calling AHS because I had the feeling I was calling my insurance company! AHS was NOTHING like a homeowners insurance company. I had a leak in the upstairs bathroom that had become evident by causing water damage on the walls of the ground floor dining room. I called and spoke with an agent. Since it was not an emergency she told me a plumbing service would be calling within two days to set an appointment. The plumbing service called that afternoon and the problem was identified and solved by the following day. I love the peace of mind knowing that I can count on AHS to be on my side and work with me.

Company stands by their service agreement and ensure the customers are totally satisfied with their service. We been customers for over five years.

I have had my home warranty with AHS for a year and in that time, I have called them four times. Each call was handled thoroughly and I was very pleased with the contractors sent to do the work. I am very pleased with American Home Shield.

The company was kind and quick in repairing my home.

I have been with American Home Shield for 8 years and have enjoyed excellent customer service and excellent service with ALL the contractors they have sent out for my repairs. I have recommended them to my friends and they also enjoy having the peace of mind American Home Shield gives us.

I renewed my policy with some changes. I emailed twice for someone to tell me what is actually covered because when I received the policy from you where it was supposed to list coverages it was blank. As far as work done by the contractors I have dealt with I am happy.

You ordered a new one & it didn't work. They picked it up & DID not have a microwave for about 3 weeks. They had to get parts from GE as it was new & they had to order the parts.

The representative that took my call was very professional and helped me to make the appointment with the SEARS technician. Very helpful!

My membership with AHS has paid for itself many times over. The companies that have performed the services have, with one minor exception been excellent. I strongly recommend American Home Shield to anyone who is a home owner.

I have had to call American Home Shield two times about heating and both times the customer service persons were very friendly. They seem to be concern about me and the cold weather. They gave me all the information to make me feel that my problem was important. Both of the workers that came were friendly and told me what the problem was and what they were going to do to try and correct it. The first one told me if his solution did not fix the problem that I might need a new motor. The second person came out and I told him what the first one said. After checking out the unit he agreed and replaced the motor.

Each time I have called AHS to help with an issue, they have been helpful, expedient in their response. The service person recommended by AHS has responded within 24 hours and always fixed the problem

American Home Shield has been very good to me. Whenever I request for service they acted promptly and the repairs done without delay. I always recommend AHS to my coworker and friends as well to choose AHS for peace of mind knowing they will be there when you need them. Based on my experience with them they delivered all the time. Thanks AHS.

E-mailed AHS the week of January 22, 2014 to report faucet leaking in kitchen sink. A plumbing company, Lindsey, call and set an appoint for Monday, JANUARY 27, 2014. The plumber from Lindsey Plumbing arrived on that date. He said he would have to order the part and would come back and install it. The next week FEBRUARY 4, 2014, I had not hear back from the plumbing company. I called them and talk to a young female that answered the telephone, and asked if the part had come in, she put me on hold and went to look. When she got back on line she told me the part was not in but would check on it and call me to set up an appointment when it was delivered.

Awesome service & Warranty company.

I have been recommending my seller clients to offer home warranties for over 20 years. They help differentiate my listings from competing homes. It definitely makes an impact on prospective buyers and gives them some peace of mind. I also have an AHS Warranty on my own home and renew it year after year. It helps to financially manage "surprise" out of pocket issues that suddenly pop up. My clients love it and I do to!

I find that having a home warranty is that covered repairs are quickly responded to by vetted service providers and I don't have to search for them myself. The trip charge is paid once for each repair regardless of the number of times the provider had to come before the repair or replacement is complete. I recommend American home shield to all my friends that own homes. Relying on AHS to coordinate all aspects of the repair takes that responsibility off my shoulders. My tenants love the fact that the response is so quick.

I called and AHS scheduled someone to come in a few hours! Really quick service! It was 14 outside!

Excellent fast service. A very polite and excellent company was sent to help.

The heat was not working. The tech had been here previously to repair it. It was within less than 3 weeks when we noticed we were not getting the warmth that we had a few days earlier. I called AHS and right away they set everything up for us and the tech called us the very next morning and scheduled with us a time to come out that day. He was very friendly, prompt and explained the problem. He had us fixed up in no time and the nice thing about it we did not sit freezing to death waiting for him to find time to help us. I was truly amazed, usually they put you off for weeks. I am so pleased with AHS so much. I had been with another company and was not happy at all with them. They would tell you they would help and then take weeks to do, if they did anything at all. I am glad AHS was recommended to me. I am a very satisfied customer. Kudos to AHS.

Replaced my 30 year old Range & oven and unstuck my Garbage Disposal. Great job, good value.

The cable on our garage door snapped off the coil and caused the door to stick and not open completely. The repair co, Cactus Garage Doors came to repair the door. We were told that our warranty does not cover the spring and that the cost to repair it would be $130 (service call less $75) plus $205 to replace the spring. We ended up paying $205 for this call. I called another garage door company we had used in the past and their quote for the same repair was $130 total cost of the spring and repair. I am not happy that we had to work with a company that charged $75 to do the same job.

AHS membership is like extra money in the bank for the unexpected needs that happen without notice. When an appliance quits working properly AHS responds promptly after a request for service is received and the item is covered by AHS. The techs respond promptly and are knowledgeable in their specialty. I have had no problems with AHS reliability and work. I recommend this service to anyone who wants a covered item fixed quickly.

Customer service was thorough and fast.

I noticed water on my kitchen floor, did some investigating and found that the garbage disposal was leaking. I went to store to get some spray on 'sealer' hoping that would stop the dripping. I called AHS, and a few hours later, watershed called me back. We scheduled an appointment for later that day. Plumber showed up ON TIME, and fixed (replaced) garbage disposal with a better one than I had!!! No hemming or hawing, he just fixed it, he didn't try to upsell me or anything! I'm very pleased thus far with AHS...

Our house was built in 1964 and we discovered that its systems were in need of attention. My wife and I were fortunate to have an American Home Shield policy included in the settlement. Under the terms of that policy, we have had the dishwasher and microwave serviced, the furnace replaced, and the hot water heater serviced. For each service appointment, with the exception of replacing the furnace, we paid only the standard trade service call fee - the cost for parts was paid by American Home Shield. With the furnace, there were a few exclusions of coverage in our basic policy, but our costs were minimal compared to the expense of replacing the furnace.

We have been with AHS for about 2 years, and had we known about it before that, we would've had an account MANY years ago! We have had repairs twice on our dryer, once on our central air conditioner, once on the dishwasher, and once on our garage door. The response we have had from each repair request had been almost immediate each time, and ALL of the repairs have been completed in 2 days at the most! We are THRILLED with AHS!!!!!

I used American Home Shield to warranty my new home for the first year. After several months the HVAC malfunctioned. I contacted American Home Shield and they sent someone out within 24 hours. The contractor was professional and courteous. Upon inspection it was determined that it would be best to replace the system rather than repair it. American Home Shield paid for the replacement up to the cost of repair and saved me a significant amount of money. The contractor returned within a few days and the system was replaced. I'm very happy with my experience.

Inflexible scheduling. Plumber arrived earlier than scheduled. Did not contact any family member through the phone numbers provided. Then tried to bill us for their mistakes.

Initially had to reschedule my appt due to installer having a family emergency. When they finally came to the install everything went fast and smooth.

The plumbing service was very fast to respond after we made the call. They made an appointment the next morning, we're on time for the appointment and very friendly. The fix took less than 30 minutes. He was very knowledgeable. Would recommend highly.

I am happy with the service and the technicians that have been dispatched from AHS for repairs at my home. My only gripe would be the $75 deductible, which I feel is too high for small services like garage door or fixing toilet choke.

The service company was prompt to reply. Technician was knowledgeable and friendly.

Very timely response. Returned our call after we left an automated message. Gave us all the information regarding fees and time the plumber was coming. We have renewed our warranty since.

Both of the appliances broke down at the same time. One call to American Home Shield to make appts for both and only pay one copay.

AHS is great at finding someone to come to the house to do repairs and has excellent follow-up.

I have on several occasions called to have items serviced. The response and the professionalism was outstanding.

As a single mom things can get very expensive especially when unexpected things break down or happen. American Home Shield has helped me numerous times in the years I have had their coverage. They have always been friendly and helpful when I have called. They have been quick to respond when I requested services. They have always check up to make sure services were conducted to my satisfaction. I would and do recommend American Home Shield to my friends and family.

Heater was just running, called American Home Shield. They were fast to respond and fix our problem. I love them!

American Home Shield is one of the best investments a home owner can make. We are very pleased with our coverage and all technicians that come to our home. We recommend AHS to anyone that owns a home.

Very difficult to reach customer service. On hold for long periods of time. Very frustrating.

Just so thankful for my daughter sharing her experience with you, as she and her husband have their home with American Home Shield. It has saved them so much, and they are a military family, not rich. I certainly am not well off, either. My husband was so skeptical about it, until we called the first time, and the young man was so good, and assured us that after we paid the initial amount, we were covered! That gave my husband assurance that we would have a good protection of our investment. He has since died, and I am so relieved that we are covered, and that I need not panic, if something needs repairs, or replacement. The repair people they send out are good, and prompt. Thank you.

AHS responded online immediately with a service provider. This provider addressed the problem within 24 hours and the unit is working well. I easily saved a bunch of $$$.

The repairman was on time, fixed it quickly and I am extremely happy with the results. Thank you.

After several weeks of phone calls to Customer Relations and speaking to Tyneshia, Will, Karen, Tomeka, and Aretha (none of whom returned calls as promised), all they could tell me was your technical (?) department said that they considered a replaced garbage disposal's CAPACITY was based on the horsepower of the unit, not on the size even though the unit that was installed was much smaller in size and could not handle as much food as the unit that was replaced. In trying to reason with your people, I asked if you replaced a 5-ton AC unit with a 3-ton unit that had the same size motor, would you consider that as the same CAPACITY? AHS's final answer was they considered only the horsepower as being EQUAL in CAPACITY, and AHS denied my reasoning & request to replace the unit with a unit of THE SAME SIZE that they took out. At that point, I told AHS that I would not renew my contract and you were losing a customer who had been with you for 17 YEARS!

The repairman was punctual and worked fast to fix the dishwasher.

It is so upsetting when you go to bake a cake and your oven won't get hot. I called AHS and within a few days my oven was back in service. I have had great success with AHS. They have replaced my garbage disposal, repaired my A/C a couple of time. I am a realtor and I recommend AHS home warranty's to all of my clients whether buying or selling.

AHS is absolutely terrible. It may be a complete scam too. They never actually fix any of the problems. Every time a repairman comes, I pay the $75 service fee and then they report no issues back to AHS. I suspect their service contractors are incentivized by AHS to report back that nothing is broken or that appliances are functioning normally even when they aren't so AHS won't have to repair anything. They pretended to fix my range but it was clearly not working properly. They claimed Viking products are simply that way and there is nothing they can do. I have asked to speak with a supervisor and/or manager and they have consistently put me on hold for 20 minutes at a time. Supervisors never call back and the whole experience with them has been abysmal. Terrible service!! I strongly recommend looking elsewhere.

I have 3 properties covered with AHS. I have always been pleased with them. If I did have a problem with them (repairmen they sent out, etc.) they took care of it promptly. I just had a washer that couldn't be repaired and they replaced it quickly. I also had an AC that couldn't be repaired & they paid $$ toward a new replacement. I would recommend them. I only have one complaint, they use Sears now & you can't schedule a repair as quickly with them. You can choose another company to come out sooner, but Sears doesn't put AHS customers in front of their customers, so longer wait time. Sometimes a much longer wait time depending on appliance and season time.

Town And Country Doors - timely, professional, fast, 10 Stars!!!!

My heater went out last month in the middle of winter. I work from home, and was freezing. I called AHS and they had someone out in a couple of hours and it was fixed! Very happy with my service!!! Fast and friendly.

Technician arrived, assessed the problem and ordered a new faucet that was delivered the next day. Replacement was scheduled the following day but a technician was in the area and repair made the same day faucet was delivered.

Since I moved into my house, I have had trouble with my heating/ac system. I had a policy in place with AHS from the former owners and I have used it at least once a year. I have renewed this policy a number of times. Each time I need a repair, I call AHS and someone comes out to fix my problem. Thank you. This service has made life a lot less frustrating.

For several years we have been covered under AHS home repair coverage. They have repaired and replaced swimming pool motors, hot water heaters, dish washer, and repaired refrigerator, repaired air conditioning system. Even when the deductibles increase, we are Very Happy with the service and their technicians!

I had no problems using the automated system to create a service call. My problems started afterwards. Universal Plumbing seems to leave all warranty work for last. The "first" appointment they had was in two or three days. Universal had changed the water heater in the past but when the techs came out, they had to "check" the system out and then order a heater. Then it was another four days until I could get another appointment for the install. The techs were great, it's the company that is lacking. Please review and try not to send them out to me again. Also, it is better to e-mail me then call. Thank you.

Needed electrical service - Great Service.

We have had numerous occasions to access our AHS warranty. We greatly appreciate that AHS uses Ace Plumbing as a provider. Ace Plumbing has been excellent. AHS representatives are always helpful and courteous.

We love our contract with AHS. We have had to use it a few times on different appliances and the experience we have had has been excellent on the most part. Our dealing with AHS has been excellent. We only had a bad experience with one of the companies that they had come to our house and when we called and told them how bad it had been they sent another company at no additional charge. I highly recommend getting this warranty for your home.

AHS has been great about sending contractors out and getting things fixed in a timely manner. They have NOT been great about responding to customer service request when I had issues AFTER the repair. I requested someone from AHS contact me on several occasions but I never heard from anyone. For example my dishwasher does not clean my dishes. They sent contractor out who said it was my dishes or soap. I paid for 2 service calls. I emailed c/s to discuss that my dishes were not cleaned. I finally called in and requested a different contractor be sent out. They determined that the dishwasher is not draining because the line was not ran correctly. MY dishwasher is still not cleaning and had black mold on the bottom. Picture is uploaded.

I had AHS for many years at my home at **. Then my mom passes Carol ** and I moved to a condo. Started up with AHS all over again. They are quick, know what they are doing, explain everything. They are the best.

AHS amazing company. During the coldest weather in NC my heat pump stopped working. I used the internet to request service at around 8:00 pm Thursday night, and at 9:00 am Friday I had a contractor call to set up an appointment with me. I called AHS twice with regard to the part that needed to be ordered. I cannot believe how concerned, and professional the people were who I spoke with. Believe it or not, I felt I was talking with a friend, rather than a company. Extremely satisfied.

I like the idea that help is just a website that is just a click away or a simple phone call to a well informed service representative.

Fast, efficient and friendly response.

All of my problems concerning my house that have been covered by American Home Shield have been fixed well and answered promptly. I am very satisfied with the service.

Clothes washer needed repair. Technicians were both good. Scheduled appointments for my schedule and repair was done. Very satisfied with work. Both techs were knowledgeable and very courteous.

The service the company provide is excellent. I will renew my service and recommend to others.

My heating/ac system was not heating. I called to book a repair because of the special needs. The heating/ac is located of the roof of a two story townhome. I ensured this was made clear to dispatch as well as both contractors. Two different contractors came to my home the first 30 minutes after time window and the second 45 minutes. Neither was prepared to go on the roof, leaving me to rebook (missing work). Not happy at all. Poor Customer Service over the phone with dispatch, and the contractors asking if I had a way for him to access my roof.

I needed a new hot water heater for my house, put in service call and in no time the plumbers were at my door. I had to put in a call back, and it was even faster in a service turn around time. Very happy with AHS. The plumbers told me they are the best for getting your stuff fix right the first time. I renewed my policy with them and glad I did. Thank AHS.

Late last year we had a sewer backing up, and you sent out two different people to work on it to no success. The problem wasn't inside the house which they worked on in the bathroom, it was working fine. The problem was under the house and in the line out to the alley. I was told since they hadn't fixed it I could call anyone I could find. I called Kelley's septic tank and sewer service and they fixed it first time. I have had your services a long time and paid out a lot of money. It cost us $160.00 for them. You told me to send the bill to Memphis and see if they would reimburse me. They did not and that is why I am angry.

Agent was helpful in setting up my renewal. Last service to heating unit was the next day. The repairman explained the repair being done.

I like the service. It great but it look like every year I have to get my AC repair and sometime it be the same problem. It will real good for a while then stop working then back working good again. So I might be calling back soon for a AC repair.

I was getting rusty water from my hot tap. I called American Home Shield. They sent out a tech to check the water heater and determined it was bad and ready to go. I have a finished basement and was so relieved we caught it before it went. Since it was a 75 gal. tank we would have had a mess. Thank you for your prompt service.

I have had to use the services two times in a short period of time. AHS was extremely helpful and I am so thankful that we enrolled in their service. I did it not ever thinking we would actually need it but for my family's peace of mind. I did give us that but also saved us significantly on out of pocket cost. I have recommended AHS to several friends and associates.

The person that was sent over was on time, looked at it, explained to me what he thought was wrong, did what he recommended, and fixed it.

The company that fixed the washer was very professional and knowledgeable.

AHS makes repairs easy. I've had 3 repairs this year and all of them were hassle free and done right. Thank you and I never miss an opportunity to recommended AHS to others.

Sears came out on Feb.19th and repaired my refrigerator and he had the part in the truck and did not have to order. Very pleased with the service.

I am very pleased with AHS. The staff is very polite and helpful. I have been very satisfied with the companies who come out to do the repairs. I have no complaints. I had a situation with one of the companies not reporting payment. I did have my receipt for proof so that was taken care of.

A customer for over 10 years and have never had an unsatisfactory call due to the contractor. I feel safe they have entry to my home and am confident they will FIX what ever is broke, quickly and professionally. Thank you AHS.

One of the commodes should have had the plunger replaced and the chain inside keeps coming off things that didn't happen before. The hot water heater screams and we were told that was normal, funny it didn't do it before. We spoke to the electrician while he was here explaining that the starters he replaced were very noisy and we needed them changed out. We have also called him and reminded him. Still no return visit. He put in a light in the kitchen and one of the fluorescent bulbs comes on and off... Perhaps its in the wiring. The ice maker was corrected so far after their second visit to align the gears.

I have called on 3 occasions and have had a pleasurable experience each time. The associates were very professional and helpful. The technician that came out was very professional and knowledgeable. I would recommend American Home Shield.

The Tech that came and fixed our heater was timely, efficient, courteous, and polite. Thank you for him coming to our house.

I've had to call A.H.S. twice recently. The first time was for my high end oven that stopped heating almost exactly to the day the manufacturer's warranty expired and the second for my dryer. The first technicians weren't familiar with the brand so AHS sent some different techs out a couple of days later, they got on the phone with a representative of the manufacturer and together determined the problem and solution. It took a week for the parts to arrive so about two weeks after going kaput they had the oven working and I've had no problems with it since.

My A/C and heating unit are original to my now 20 year old home. I had to call AHS several times over the years to work on it for one thing or another. But a couple of years ago, one of their service company techs figured out that we needed to upgrade the capacity in the electrical system, plus a pinhole leak was discovered in the outside unit, which was causing a Freon bleed off. We were able to take care of these important finds and so far, absolutely no more problems. We'll eventually need to replace the units, but thanks to AHS, our 20 year old units are working beautifully and every year is another blessing.

Dripping faucet in the bath room. I thought that this was covered. But when the technician came, he told me that he had checked and it was not covered. He then explained that he could repair it for a charge. I appreciate the honesty of this technician.

In 2013 - my dishwasher was not draining. It took over 3 months, 3 different companies and minimum of 10 trips to my house to try to find the problem before the right mechanic finally came out and repaired it. Also - December of 2013 I called for service on my central heater. ** came out and said my wires were burned because the pilot on the heater was way too high and needed a part etc. He said it could have caused a fire. He got the heater working, but he said that he still needed a part and to talk to someone about what he could do to complete the repair and am still waiting after 2 months.

Most of the companies I've encountered were expedient and very personal.

Needed my washing machine repaired. The Service Tech that came to do the service was very knowledgeable and informative. He was able to repair the machine to my complete satisfaction.