American Home Shield Reviews

The fan was running in the heating system, but there was no heat. The first time I submitted the claim with American Home Shield, it was over the phone. It was fine and I cancelled it because it appeared as though the heating system worked. Then I submitted it online and it was no problem at all. I just never received a follow-up call after the service was done. The contractor they sent was great.

I've had American Home Shield for years. The problem started about three days before they came. I called during a snowstorm that we had here about a month ago. Everybody was excellent. It was on a weekend and snowing here so they couldn't get to me right away but they got to me in two days and the service was excellent. The contractor was very good and professional. They offered to come back if I had any more problems, free of charge. AHS has always been on time and good. I haven't had a job done by them that wasn't completed. They always explained everything and I understood what was going on and I would recommend them to family and friends.

When my husband, Active Duty Army, came down on orders for us to move, I immediately began researching home warranty programs. I knew that if we were not there to fix whatever needed to be fixed I was going to find the BEST company that would care for my home. Was I ever wrong... We called American Home Shield 23 December because our tenants did not have heat. The 26th a contractor came out and assess we needed a new air handler, mastic and Freon. Paid $625.00 and waited for the install date, 07 January. Bought tenants 3 space heaters, firewood and deducted money off their rent as this was not exactly how a family with 3 babies wanted to spend their holidays....

For our claim with American Home Shield on the garage door, we worked with two different companies. The first company that I dealt with was not satisfactory. The guy that came was horrendous. He was just white trash and it was horrible. And this is a rental property so he was dealing with my renter, which wasn't great. Then it was a month ago that we had another company come and they were fabulous! He was absolutely great and meticulous and explained everything. Submitting a claim with AHS was perfect and great every time. Within the day, they would call back. Each agent I have spoken to has been wonderful. Overall, the experience has been good.

The most recent claim with American Home Shield was for my air conditioning unit. They had to repair that but everything is working good now. It was making a noise. The contractor they sent out was very good. He seemed to be very professional. He knew what he was doing and did a good job. Everything seems to be all right so far. Everything is okay.

I got a call from Kassilynn shortly after leaving my phone number and she was amazing. She mediated my calls to the appliance repair company, followed up, and expedited the whole process. I am very satisfied now and will continue to use AHS in the coming years based on this experience. :D

I'm a realtor and I’ve used American Home Shield for years. My most recent one was for my plumbing. I got home one night and pulled in my garage and heard a hissing sound and saw water. And so, I started calling and I got a hold of Diana, and she got a hold of somebody right away. I was assured that my house wouldn't blow up that night, and then they scheduled the repair and they did it. The contractor that they sent was very nice. He was professional and courteous.

I'm very pleased with American Home Shield and I would definitely recommend them. They were exemplary. They've got a very well run company. I get emails from them every week or so with information and data and there is a monthly newsletter. We had some switches that weren't working right. My wife handled the claim with them and said that everyone was pretty good. She said that the tech that came out was a wonderful, really nice guy. He got it done to like new condition. It was quick and I really appreciated that. When the lights came back on, it was pretty eye-opening.

I had a good experience with American Home Shield when I submitted the claim for my microwave. The contractor they sent out was professional and courteous. They came when they said they would. They did the job, did it well.

I have communicated with your call center personnel on several occasions and found the experience to be very professional. The contact person was helpful, engaging and knowledgeable.

It was easy to submit a claim with American Home Shield for a heating issue I had. I didn't have heat but now I do.

I have no problem with American Home Shield. I think they're a great company. I haven't had any of my clients complain about them. I've had them for about six months or so. My microwave just stopped working one day so I called and filed the claim. The contractor that they sent you was good but I did find the problem that resulted out of him repairing the microwave and I have not even contacted American Home Shield yet. There was something loose in the hood around the microwave and it fell down. I did contact the company and he said he did not break it. I said, “I never had anything done on it. I felt it loose after you came back.” He said he would come and take pictures.

We're well satisfied with American Home Shield. The stove wasn't working at all. It just came on broil. The contractor they sent was very professional and very informative. Now the stove is working. American Home Shield has always treated us nice. They are good and very professional. I’ve recommended them.

American Home Shield came out to service the air conditioner and then they had to do a repair. The contractor they sent was great. Now it’s working. So far, AHS has been great. I would recommend AHS to others.

We've had American Home Shield for almost five years now. My most recent claim was for our dryer. Ultimately, it took four trips to figure out what was wrong with it, but they finally got it fixed. We think that their service is valuable and we're going to continue subscribing to it. There have been some things that took a while to figure out, but that's understandable. We had issues with our air conditioner and it took almost two years and six visits to figure out what was really wrong with it. All in all, we've been pleased with the result and it has saved us a lot of money.

It was a pretty quick turnaround from my initial call to American Home Shield about my appliance being broken. It only took two hours for the company to call me directly back to set up an appointment or to come and look at my appliance. So everything was taken care of pretty quickly. I had put in a claim for the dishwasher. It's 5 years old and the motor had died. I needed a new one and a new sprayer so all that was replaced.

We have recommended American Home Shield. They were extremely competent.

The experience with American Home was basically hassle-free and quick. It was quicker than I thought. I didn't expect them to come within 48 hours as I figured maybe a week. I called to have my garbage disposal repaired or replaced since it was leaking. I did everything online and the contractor was good. I would recommend them.

It was very easy to submit a claim with American Home Shield. The problem was quickly diagnosed and quickly resolved. It was a very painless experience.

We submitted a claim to American Home Shield for the garbage disposal. I called and they were courteous and friendly. He had to replace it and now the garbage disposal works. When I call, I get action. I would not want to pay for something that I don't get response.

American Home Shield is convenient and inexpensive. I would recommend them.

Our claim with American Home Shield was for the water heater. The rep was nice and kind. The service from both the first contractor and the second contractor was good. The only thing is that I was only supposed to be charged $75 for the first contractor but American Home Shield sent me a statement saying that I owed $75 even though I had paid the first person that came out. I guess it was because two people had to come out, an electrician and one for the water heater. The water heater actually caught on fire and that's why they had to send an electrician out. The overall experience was good. The only part I didn't like was them charging and trying to re-charge. They could have filled in my contract or whatever on the computer that I did all the additional stuff.

Putting in a claim with American Home Shield was really easy and went well. All I did was go online and schedule a service request. The person they sent out was good. I like the contractor they sent out. He was a nice guy. He told us everything that was wrong with our water heater and asked us if we had any questions and it was pretty basic. We ended up having to get a new water heater so now it's fine. It was not something we could wait on until it actually broke in order to use our home warranty for it. So we had to go ahead and get one done.

I sent a claim to American Home Shield for my garage door opener. There were two electricians that came out. The first one was Platinum. They were horrible and they didn't fix it. Then they sent out Dawn Electric which were wonderful and he had it fixed like in 10 minutes.

I submitted a claim due to a problem with our furnace. It was not working. There was some confusion. The first part, they sent two people. The first team who came out said they weren't going to touch it because he was not feeling well. I said, what do I do? And he said, call them back and see if they’ll send someone else.

The only claim we've had with American Home Shield was the heater went out one morning. We called them and they got a tech over and had it fixed that morning. I've had no issues. Got a company on the phone, got a guy out there and got it done. It was a good experience, easy to get in touch with and they responded quickly.

My experience with American Home Shield was positive. Submitting a claim was easy. The problem started happening a few months ago and when I submitted a claim, it was fixed. It's working noticeably better now. Everything was easy, quick and valuable.

I submitted my claim to American Home Shield online. It's pretty easy. The contractor already came out today and fixed it. Everything is good.

American Home Shield was offered to us when we first moved into the house. I submitted one claim this weekend for them to come, for them to contact a repair place that did not fully repair our dryer about a week ago. The representatives were fine. They had to put me on hold to research our account and then find out when they are available to come out and it took a while for them to come back to the phone. But they took care of everything that I needed for them to. The contractors are coming tomorrow morning. They've always been very helpful and courteous.

My claim was about a J box in our wall where the wires had burned for some reason. The serviceman very carefully explained exactly what was wrong and that because of the burning of the wires, he had to put in a new J box higher up. So it's a good wire, which he did, and once he did that, he put a new J box and hooked up the wires and put everything back and it works fine. I would recommend them.

When I called American Home Shield, the service was great. I told them the problem with the furnace and they gave me the name of the person. I didn't have any problem with them at all. My only complaint is with the contractor’s company. Once the technician came out, he was fine. He was very professional, very courteous and fixed the problem. I just was not happy that they first didn't call the number I told them to and that they left a message. And they didn't follow up. When I followed up, they told me I could still have someone come but I would be charged overtime or after-hour rates in addition to my $75 service call. I would not use or recommend that company. I would use somebody else.

My last claim had to do with an electrical issue. There was a short in the wires, and AHS came by and fixed it. They've always been great. I would recommend American Home Shield.

The first couple of years I was very disappointed in American Home Shield. I quit them and went with another company, and then went back. I don’t recall why. The American Home Shield in this area, it takes them half a day to get a hold of somebody. And then they can’t assure you when they’re gonna come, or they won’t. You know I wanted better service. Their service just wasn't very good. The guys that came out to work did good jobs. But that’s not American Home Shield. I just was not satisfied with their service. I think they need to be more attuned to what the customer needs.

American Home Shield is always the same. They're there to help you. They don't make any judgments about what you are asking them to do. They just talk to you and get your order in. With us, it's usually the plumbing. We have always had the vendor that comes out to do it to fix our plumbing. And it's always like that - the same day or the very next morning, I would get a call. It's very fast. The only thing is we did have one bad experience, but it wasn't through them. It was because of their vendor that comes out. When they send someone to do a survey and you write an essay about a bad contractor, you do not get contacted. That’s the only thing that I would change; that they would actually contact because of a bad review on a vendor that comes out.

AHS representative was very nice and informative, tried to give alternate solutions to try to rectify the situation with our plumbing problem. I got two visits with their contractor. We found out that there were some additional problems with it. It was fixed and everything so we didn't have any problems. To the best of our knowledge as of right now, it’s satisfactory to us. It works 100% now. AHS are very nice and friendly and knowledgeable people that is willing to do anything that we need to do to help settle any problems that we have with our home. The company is very knowledgeable about dealing with homes. I really like them and I would recommend them. I talk to a lot of my friends about them.

American Home Shield is fine. I'm satisfactorily happy with them.

My heat pump wasn't heating properly. The representative was very helpful. The contractors were professional and courteous. They did great.

I've always had really good luck with them. They schedule appointments pretty quick. The guys come out, they do their job and that’s it. The contractors were very courteous. They just did a good job. I had a great experience that’s all I can say.

We've had American Home Shield for a number of years. The representatives are fine. The problems that I have are that some of the contractors are not contractors I would want to work in my house or on equipment in our house. They eventually get it right although we had one property that they were not happy. It’s in a very remote coastal town and it’s difficult to find service providers in the area. And so after they made the repair, they refused to renew our policy. That was pretty bad. They’re probably like all other home warranty companies. It's hit and miss as to who they send out.

They're convenient and affordable.

Submitting a claim to American Home Shield is easy. I just called the number that I have to call in a service. And they setup someone to come in and check it, and they called and made an appointment, and it was very easy. It was for our hot water heater, but it was actually nothing. I couldn't find it. I didn't know where the breaker was and they put the breaker on this time. The contractor they sent was really professional. It was very good. They came when they said they would. They got right to the issue and took care of it.

I've only had to use AHS once, and because of the size of town I lived on, I had to wait a few more days. I had to wait a week and a half actually before anyone could come because the offices, they cater to the people on the east side. I didn't think that was fair. I should've been able to at least get service within a couple of days or three days or something like that. But other than that I have no complaints. Everything was good.

We got up on a Saturday morning and the heat wasn't working. We sent a claim to American Home Shield and they called us and made an appointment and came right on out. The contractors they sent always have been good. The recent one knew immediately what the problem was when he got here and fixed it and was gone in about 15 minutes. All the experiences with AHS have been good. I never had a problem getting anything fixed.

We've had no problems with submitting the claims. There have been a few duds, but closer than we would have gotten on our own. It’s been a valuable service. We have recommended them to friends.

I had one claim this year. The representative I spoke with was pretty good and excellent. He was courteous and knowledgeable. The contractor they sent was good.

Some of the contractors are not the greatest, but overall I'm pretty pleased.

I like American Home Shield. I had an air condition check because I was selling my home and it was one of the requirements they wanted me to get done. A month prior, I've done it on my own for the same thing. I knew nothing was wrong with it but they just wanted us to check it. Filing the claim was great. The rep helps me with everything. She did the claim and did everything for me. The contractor they sent was someone I've seen before so I had a good interaction with him. I had a plumber come out a few days before that to check some stuff. They go out of their way. It wasn't too bad. I've already recommended AHS. They’re great.

I've had American Home Shield in the past years and years ago for several years. It’s light years from where it used to be. You can do everything online and they get right back with you. It has not even been 24 hours, the two times that I've contacted them. The representatives were very courteous. The contractors were very professional. The only one we've dealt is Premier Appliances and they were really great. I’m extremely pleased. I've recommended them to three of our neighbors so far.

On their last visit the AHS contractors were knowledgeable and friendly.

I had a stopped up sewage pipe inside the house. The water, when you flush the commode, was making noise in the wall. It wasn't really flushing well. I called American Home Shield. They couldn't fix it. They got the sewage or the pipe inside the house cleaned but there’s another problem and they weren't going to do anything to it unless I paid an extra $400. It works better but there’s still something wrong. The guy who came was real knowledgeable. He worked his butt off for a couple of hours trying to resolve the issue.

The problem is not fixed and is still backing up into my house. FIX IT!!!!!!!!!!!!!!!

Submitting a claim with American Home Shield was easy, user friendly. Online or getting a representative over the phone, either one is good. I would recommend it to a friend.

When I bought my condo or townhouse I requested a warranty and American Home Shield was the one that they bought. Recently, my furnace had quit putting out hot air. It was still running but it wasn't heating. I went online to do the request at first and then I called back to let them know that it was an emergency because the temperature that night was going to be below zero. They were really nice. They upgraded it to an emergency. The contractor that came was great. In fact, he called while I was still on the phone. It just worked out that he was fairly close in the neighborhood so he came within an hour or less and it went well. The company has always been really responsive. I've gotten quick service on all my calls that I've called in. They are very professional and quick.

It's been a plumbing problem. I thought I'd fixed it and then it turned out to be more than I thought I could solve at first. It's my first time to use American Home Shield and I'm completely satisfied with the repair. I'd recommend using AHS.

It just seemed like every time it got cold, our garage door wouldn't shut. It started last winter. We would have to hold the button down for it to go all the way down. And then this winter when it got freezing cold, it wouldn't shut at all and we’d have to pull the emergency release so we finally called American Home Shield. Filing the claim was pretty simple. I just did it all online. The contractors they sent were really nice. They came out, they fixed it and then they left. And then I went to close the garage door and it wouldn't work so I had to call them back out and they came right back out within five minutes and fixed it again. Now it’s a hundred percent better. AHS has been great to work with.

I always submitted my claim by computer, online, which is easy for me to do. The most recent claim was with the air conditioning. AHS contractors are always friendly. No problem with them.

I first learned about American Home Shield when I got a one year warranty with the house I bought years ago. My most recent claim was on my mom’s house for a dryer. AHS is willing to help.

I would recommend American Home Shield. We have not had any problems with any of the contractors, anybody that’s been by.

My most recent claim with American Home Shield was for the sump pump. The water just stared coming up and I called and they sent someone out the same day. They did an excellent job. The phone reps were helpful. The experience was good, great, excellent.

We've used American Home Shield several times. My recent claim was for a washing machine. It wasn't working correctly, so they came out and they repaired it. Now it's working. It's been easy, very easy to work with AHS. For the most part, we've never had an issue. We do everything online...

We have been overall pleased with the service of American Home Shield. Worth recommending.

We've been working with American Home Shield for several years. We had a malfunctioning commode a month or so ago and submitted a claim and it's been working great since then.

American Home Shield is great. I've had them a while. I'm glad I have them because a lot of times, you can't find people to do things for you. And I find that when I call them, they normally would send somebody right out. All of them that I've dealt with are very polite.

They were courteous, friendly and knowledgeable.

Our hot water heater we discovered started leaking at about 8 one evening. After calling in, the customer service representative was really helpful and did all she could in trying to find someone to repair it. After that attempted failed, she called us back to let us know what was going on and then again in the morning when she finally got a hold of something. The plumber was out at the house in a reasonable manner and overall very happy with all that he did.

My most recent claim with American Home Shield had to do with power. I thought it was the dryer which is a 220 circuit and there wasn't any heat. I checked everything that I could. And they sent a guy out and he found out it was electrical from the main box. They then turned it over to an electrician that came out and diagnosed the problem and fixed it. I'm very satisfied with the experience. I've had AHS for a numbers of years and they have always been good.

I had to replace the whole unit of my microwave range hood, so on the bright side, I got a whole new unit but I didn't like the fact two light bulbs underneath them instead of one produced a little more light. But I came out ahead on the deal because I got a brand new microwave instead of one that was nine or ten years old... Very, very professional, very well-run outfit, and everything was scheduled well so I'm very satisfied with it.

I haven't had any problems with American Home Shield. They cover what they can cover. It's beneficial to me since my property is a rental. They're fine and very helpful. I have no problem with their contractors.

I recommended American Home Shield to somebody, and they had a bad experience with them because they had a different brand dishwasher than your common KitchenAid or GE and they had to go and get an outside repairman who knows how to fix those kinds of dishwasher and they made them pay the whole thing themselves.

I arranged to have an AHS warranty with a house that I purchased last year. I have actually used AHS 3 times over the past year and all experiences have been very positive. I had someone come out last fall to look at the A/C (needed a new circuit board and refrigerant), and then I had a few calls this winter for the furnace (flame switch and blower motor). I have no complaints about the contractors (two different companies - both seemed very professional and I would use either again), and the AHS warranty process seems very simple and user-friendly. I have renewed my warranty for the next year, and I think I broke even cost-wise with the 3 calls over the last year. It is a nice comfort to know that there is an easy and quick way to arrange for service without spending time to research different companies and contractors. I would definitely recommend to a friend who is interested!

My most recent claim to AHS is for an appliance. There was a problem with the belt and the washer was not working. Now it's working. Prior to that I also did a claim.

Always professional and courteous. Submitted a claim for a plumbing problem and they paid for all that they were going to pay for. However my plumbing problem is ongoing, and I had to go to someone outside of their coverage. They said that I was not covered anymore until I got the plumbing problem paid for.

Recently, my husband and I purchased our first home. We were very excited and looked forward to being homeowners. Our home came with a hot tub. We had been in the home for 6 months and used the hot tub several times. Then, we noticed that it was not heating up properly so we immediately contacted Home Shield. One week after we called them, a gentleman finally came out to look at it. He spent literally 3 minutes looking at the tub then left. The company that Home Shield contracted to come out called us another week later and informed us that our hot tub was 'not wired correctly and would not be covered'. We considered calling Home Shield again, but then we received a bill. A bill for someone to come out for to look at our appliance for 3 minutes and NOT fix it, or tell us anything more than we already knew. We were unaware that a company would still require a 'service fee' for not fixing the appliance. A company that we pay yearly to have our appliances under warranty.

I've had American Home Shield for two years. Recently, we had an electrical problem in our bathroom. The lights were just flickering. The rep was professional. They’re real good about getting on it right away. The company they sent out was professional. I did have a company before to fix our heater that I didn't like as they were unprofessional but this time, AHS actually sent somebody else. I’m happy with AHS. They make things right.

I'm happy with American Home Shield.

I've been with American Home Shield for seven years now. The element in my oven was broken. Its been easy to submit a claim. You can just go online and do it or call, but I usually call. So they sent contractors. I haven't had any problems with any of the contractors. They're pretty courteous. They notify me quickly. It's a good service but it's expensive. That's my only complaint.

My parents have American Home Shield and are being taken advantage of by this company. They are elderly and have been without heat for a week in this cold weather. AHS is using a company that appears to not have a real address. It seems that the company they sent to repair my parents' furnace, Maxx Mechanical, has a fake address. They have no idea how to fix my parents' furnace. Today is Sunday, but by tomorrow I plan to involve the attorney general's office and contact an attorney. My parents are both coming down with colds from being without heat for a week. If they become seriously ill this company AHS may be dealing with a negligence lawsuit as well.

I love them. All of the positive accolade that you can assign to an organization needs to go to American Home Shield. They are protectors, they are insurers, they are informers, they are helpers, they have all of those things, and it really makes home ownership... well, I'll put it this way... no one should own a home without American Home Shield.

My claim was for the garbage disposal and one of the sink's faucets. The American Home Shield rep was so kind and good. Everything was so easy and smooth. The contractor they sent was so assertive. He was friendly but he didn't talk too much. He said he needed some part and would be back the next day. He changed the faucet and we didn't have any leak anymore. We have been so happy with them. It’s a reliable service.

American Home Shield got here quickly when we needed them and took care of the problem the first time around.

I had a problem with the heating system. When I submitted the claim to American Home Shield, the contractor they sent out did the job. The only thing he was guessing was what happened to cause the little problem. The work he did was satisfactory. I had a good experience

They were very courteous and knowledgeable. The contractor was very professional, very thorough and he wasn't rushing or in hurry. He took his time to solve the problem and corrected it. I'm very satisfied.

The process with American Home Shield was simple and easy to deal with. My husband had them before we got married. I placed a claim for a cooktop burner recently. The rep that took the call was friendly and the contractor they sent was fine and on time. They came in and assessed the problem, then had to special order a part and then came back to repair it.

American Home Shield is a good piece of interest I have. When we did use the service, it has been prompt and good. Some people that worked for me are members of American Home Shield also so I went and tried it out. I got the all system and pool and the extras. I would recommend it.

My most recent claim with American Home Shield was for the washing machine. It stopped working so I filed a claim and I did it online. A contractor came out and diagnosed it and then later, once they got the parts in, they came in and fixed it. They did a good job. They did what they were supposed to. I didn't have a problem at all. It was a good experience.

The experience that I've had going through American Home Shield has always worked out very well. I haven't had any complaints at all.

One day in middle of a particularly hot summer we heard a loud POP outside and our AC system died. We called American Home Shield (AHS) and arranged a service call through them. A local AC repair company arrived and recommended replacing this 30+ year old Borg Warner system (which appeared to be the unit which originally came with the house when it was built ca. 1979).

After further dealing with AMS, I will say that they did make an effort to resolve the issue again. After this post, I was contacted by and AMS representative who was much more helpful than the original gentleman I dealt with though customer service. The original reason I called AMS out to my house was because of the loud noise my A/C unit was making. The original repair service came out and told us my compressor was being overworked and needed to me replaced do to a missing diverter in the attic. AMS stated they would not repair the A/C because of the preexisting condition, and would not cover it going forward even if I paid to have the part repaired.

I am very satisfied with the customer service and service repair that I have been receiving since I have joined AHS. Keep up the good work!

I could not be more please with the service I received from Home Shield. I simply called and the job was done within a week.

American Home Shield did a good job repairing my garbage disposal. This was my first experience working with them and I did it online. All I know was that it was leaking maybe days before the call. Everything went okay.

I'm a realtor so that's how I first heard about American Home Shield, home warranties in general. They're the preferred company by my company. We do offer other warranties as well, but I like AHS' coverage. I had a couple of appliances serviced and they've been excellent. I had the same contractor come out before, and he was great.

I've had a contract with American Home Shield for a couple of years now. I had issues with my heater and I submitted my request online. Southern Comfort was the ones that came out and I have nothing but great things to say about them. Everything was handled fine with the heater issue. But last year, when I had air conditioning problems, it was a nightmare. I am seriously looking at other home warranties because of that issue last year and how I was treated, not only by American Home Shield employees but also by the sorry company that they sent out.

For American Home Shield's response to my issues as outlined on Consumer Affairs, I give them a 5 -Star rating. Within a few hours of my posting, I received a call from a very competent representative from the Customer Service department. First, I was impressed that Kassilynn had done her homework and reviewed the file before calling - this was not the blah-blah-blah that I had been hearing. She understood the sequence of events and that it had been poorly handled from my first call. I didn't have to explain, justify, or get upset again. It was an adult conversation.

I’m a disabled vet and someone had told me about American Home Shield. We've had them for a couple of years now. They've always been wonderful whenever we've had a claim come in, especially now when it’s hard for me to be able to do stuff these days. It makes things so much easier and I recommend it to anybody that has difficulty doing minor work on appliances. They’re professional, have experienced subcontractors and I’d much rather pay a little bit each month than $400 or $500 in one pop. I never had a problem with them when I submitted claims. The most recent claim was for a dishwasher that is three years old. The drain line was clogged and it had a bunch of gunk that needed cleaning out. They sent out a contractor who was wonderful and now the dishes come out cleaner. I have had bad contractors before and American Home Shield has been wonderful about not sending them back out.

I had no problems with American Home Shield. They were very good. Everything is resolved. What I like the best is that no matter what repair I need, whether for appliances or plumbing or electric or anything that Home Shield covers, I just have to call one place to get all the services and don't have to go to the yellow pages to try to find somebody. It is a great idea.

American Home Shield is pretty good, fast and accurate.

I have a bad furnace blower motor. The motor has about 1x2 inch end play causing the furnace to vibrate and shake. This will cause the blower wheel to come apart, and damage the furnace and will cause the motor to overheat which could cause a fire. After the company Weathervane that you sent out, checked the furnace, informed me that American Home Shield stated that vibration and noise are not failures at this time because the motor still runs. So to me you would rather reface the furnace when it shakes apart or repair a house if it causes a fire.

The service and the service man were great. The only problem I have is response time once I call AHS. It seems as if no kind of priority is given, regardless of the problem. I could not get the service man to return my calls. Very frustrating. When I initially joined AHS I always received prompt service.

We had received our home warranty from American Home Shield when we bought our home. You're a little skeptical at first, wondering if this will be a good service. Well, this has been a great service. We have used AHS several times, beginning with a replacement part on our stove. This winter proved to be a real test as it has been unusually cold. We had an issue with a water pipe freezing. AHS has been very helpful in providing professional plumbing services for helping with resolving our issue.

When we first moved into this house, we had a series of plumbing problems and we never got rate changes or anything like this due to the amount of claims we had. It's been really great. I have no complaints with American Home Shield. My latest claim was for our furnace. It's just an old furnace. It was making noise and the tenant got a little worried, and so we called in and they sent out a technician. The technician said it needed to be replaced, and that was it. Overall, AHS been really nice to us. I'm gonna keep it up.

Heating system was repaired with no problem. Washer could not be repaired. Bought a new one and was reimbursed w/ no problem. Great job. Very nice and professional people. Thanks.

I have had American Home Shield for a couple of years and my experience with them was very satisfactory. I would recommend.

AHS has been providing excellent service to my home needs for over six years now and I could not be happier. The contractors who perform the repairs say AHS is the best home warranty company they have worked with because they are easy to obtain approvals from and they pay promptly. When the men with the tools who are doing the repairs are happy, the work is done well and on time. That speaks volumes to me.

The workman that fixed my water leak and electrical problems were very good.

I had Parker Plumbing come to my house 3 times. My hot water heater was acting up and not producing enough hot water. Each time they came they told me that nothing was wrong. They said they checked the coils, and blew out the heater. After they left the third time, my husband got mad and called Maytag to find out about getting coils and he watched YouTube to find out how to change them. The heater is under warranty so they sent me 2 heating coils. One thing we did find out was that they never blew out the heater as they said they did. My husband blew it out and it was loaded with gunk. He also changed the coils, and now it works great. We have plenty of hot water. I am dissatisfied with Parker Plumbing, not American Home Shield. I called 3 times and you sent someone each time, and didn't give me a problem.

I had an AC unit went bad. I submitted a claim and it went real smooth. It went great, in fact. The contractor was upfront, clear cut, no issues and just right on. It did not work at all before he got there and it worked perfectly afterwards. AHS is outstanding and as you would hope.

While my contact and dealings with AHS have been satisfactory the referred workmen/repair company have not been very good. I have had 6 house calls on a 3 1/2 year old washing machine and have not had luck with a decent repair. They were just here on Friday and the first load... not working properly. I have had 3 different companies here for the problem with AHS. I would like a resolution by a decent repair not a replacement item.

We have used AHS for appliances, air condition-heat (preventive maintenance) and plumbing. This is the second house we have used AHS for service and when we moved in this house they had it covered by another company. We did without air in Texas for 2 weeks in July. I immediately cancelled their service or lack of and signed up again with AHS. I will never do without them again. They supply stellar service.

This is my second time with AHS and I have always been pleased with their customer service.. even when I was not so nice. When a contractor did not repair my item to my satisfaction, AHS sent another contractor right away. As US Army retiree .. I give you a Hooah, AHS!

I'm not too happy with American Home Shield right now. A lady at work had told me about them. They were okay until recently. In fact, right now I'm waiting on them to replace the furnace. My furnace broke down and the guy called it in Monday and everything was set up and I was supposed to have my furnace replaced the next day. And then they said no, they had to get another company. I couldn't have my furnace until tomorrow, they're supposed to replace it tomorrow, and it's cold here in the east coast. I feel like they didn't go with the first person because they probably found somebody cheaper and the cheaper person couldn't get it to them as quick as the other person. I know the game.

American Home Shield were prompt and very professional. I'd recommend them to a friend.

Through my realtor here in Nevada, I came to know about AHS. I thought it was a good idea. The contractors have all been good. Always right on time and everything worked really good.

The A/C at my townhouse in Plant City, Florida was not putting out heat. You gave me the name of a local company to check my unit out. They were courteous, prompt, completed the work and gave us energy saving tips. Could not ask for any company to do a better job.

I reported my hot water tank had burst, flooded my hallway and did not know exactly what to do. I was so upset. When I collected my senses and realized I should call my home shield insurance and get some information, which I did, I realized they had the answer to my problem or situation. Immediately they started to work and as soon as they had all their contacts available I was notified and my problem was solved. I only called back once.

My furnace wasn't working and the temperature outside was near zero degrees. I contacted AHS and a service person fixed my problem quickly. He was friendly, knowledgeable and efficient. My furnace is working again. I would recommend AHS to anyone with home property.

My oven/microwave are over 25 years old and the technician sent out was amazing and thorough! He got both appliances working like new!

My hot water did not work one morning so I had to call AHS. They assigned a plumber to come out and assess the problem. It was deemed that the hot water tank had to be replaced. I had the best person come out and replace my tank. He gave me tips on hot water tanks and how to keep them running for a long time. I am a Real Estate Broker and tried to encourage all of the buyers and sellers to use a home protection plan like AHS. So naturally when I bought my own home, I included AHS with the purchase. That was 7 years ago and I still carry the policy, till this day. Gives me such peace of mind on anything going out. Thank you so much AHS.

They came out on a call and it turned out fine. We've had efficient service and knowledgeable, pleasant to have workers.

Contract #**: In the second week of January, you sent a service person to repair our washing machine and dryer. The washing machine was successfully repaired and the dryer was authorized to be repaired but we requested options. We talked to AHS and they agreed to call us back within 24 hours with options. They did and we elected purchase. We went looking and selected the model. Economics led us to purchase locally with reimbursement from AHS of $298.36. Karen in purchasing said that our check would arrive within 2 weeks of when they received a copy of the purchase receipt. The receipt was sent on 1/14/14.

This replacement took longer than I expected but really through no one's fault. It took time for me to visit stores to examine the recommended replacement only to find that the model was not available. Secondly, the manufacturer's substitute was too large which required me to contact AHS to see if another model was acceptable. After receiving approval from AHS for another model it took a week before the shipper called me for a delivery date. Unfortunately this call came while I was out of town and I was not able to accept delivery until a ten days later. From that point on everything went smoothly and efficiently. The installer showed up on time, was very professional and businesslike and completed the installation successfully. I was pleased with the AHS service but might not have been as pleased had the appliance been one that was essential, such as a water heater.

Had another company come out to fix water heater. They could not figure out exactly what the problem was so they replaced the heating elements, but while doing this they broke the water line which caused a flood in the basement. Called american home shield and they sent a repairman out and he fixed the problem in about 15 minutes which was the line in the water heater. I would recommend this service to all of my friends and family. I am a very satisfied customer. Thanks.

Tenants reported stove not working on 2-18-14. As of today 2-27-14 it has not been fixed yet. They are calling me and I have told them it was not at my home it's my rent house. They are still calling my home. This issue is still not solved as of 2-27-14. Please to get this corrected the address for service is **.

Superb job. Thanks.

American Home Shield was great to work with. They were prompt and responsive to my needs. The service was provided by Sears and that's where my problems came in. They cancelled several times and it was difficult to reschedule. All total, it was about 6 weeks before my repair was done correctly by Sears. I love having American Home Shield to protect me from expensive repairs!

Every claim I have put in with AHS usually is a fight to get completed... or it is denied. The latest was my pool heater which I pay extra for each year went out. They sent a tech who said the pool chemicals were off a bit and that's what caused the heater to quit working... denied again. Seems to me any large claim other than a washer or dryer they do anything to get out of paying the claim. Water heater went - I was charged over $600.00 to get a new one???? They blamed permits and removal of the old unit. Oh and the old one was not installed correctly so I had to pay for the install of the new one..

From the time I made contact with the automated system at AHS, and the subsequent repair done to my furnace took only 3 hours. I was very impressed with the professional way the whole process was resolved. A special thank you to "Just Chillin" A/C and Furnace repair.

We had problems with the lights in bathrooms. The gentlemen came in and found the answer. We always have great service when we call in for any service. Very happy with AHS.

Within 30 days we had to report 3 times the same problem. We have a rental property at ** in Sachse, TX. The problem was with the furnace. It was finally repaired but it took 3 times to get it taken care of. I am the owner of the property, not the renter.

I have always been satisfied with Am. Home Shield's service. They have been both prompt and efficient in their service. However, I have a heating and air conditioning unit that has been band-aid fixed on several occasions, that really needs to be replaced instead of being temporarily fixed. What do I need to do about this? However, overall, I would highly recommend American Home Shield to my friends and family.

Our realtor recommended American Home Shield and then our seller had it before us. They said that they had good experiences with them so we chose AHS. They've been pretty good. We had a little issue with our heating, and they were very courteous and very helpful. They were able to get somebody out to help us pretty quickly. When they answer the phone, it's not like they're going to hold for a long time. They're very efficient, very knowledgeable and pretty accessible.

I was very please with the personal care I received when I had repair issues.

My renter in Unit B called on Saturday, January 11 that his hot water heater was cold and he could not get it to stay lit. Here in Bowling Green, Kentucky, we had record, freezing temperatures for the previous two to three weeks. Because of this record cold, pipes all over the area had burst and plumbers were in high demand, working lots of overtime and weekends. After contacting AHS they promptly called back to say that they had assigned AKR Plumbing out of Park City, Kentucky to service the "dead" unit.

Repaired on first visit. I did notice that the one side of the dryer is sticking out a bit. I didn't notice it until several days later. It appears that they didn't get all the interior screws put back in. Is it too late to have this looked at???

We've been very happy with American Home Shield. We've had the coverage for 7 months, and have used it five times. We had our water heater, dryer, furnace, and oven fixed. Everything has been as advertised. We've only paid the $75 service fee on the calls, and the rest has been covered. The only downside is that when we called about our water heater it was on a Saturday of a Holiday weekend, and we had to wait until Tuesday to get it fixed. While that wasn't the greatest option, we are still very satisfied; and will probably sign up for another year of coverage.

I called in on February 27, 2014 for dishwasher repair. The service man came out on February 29th. This is the fifth time I have had to have a service man come out on this dishwasher. It is only 4-1/2 years old and was a top LG model. I have spent over $300 in service calls and have asked about my options regarding replacement. We paid $890 for the unit. One of the repairs cost $880. When I asked the service company what the options were, he said it was up to AHS to offer the options. When I called AHS, they said it was up to the service company to offer options. I have been on the phone with AHS several times with no answers except for "We are sorry for your inconvenience". That does a lot of good. The AHS representatives offer no help whatsoever. "ANGRY" is an understatement right now. I am tired of going in circles with no resolution. Right now it has been one month and my dishwasher still has not been repaired.....supposedly they are waiting for parts. Really!!! This is a top brand. What is the problem? AHS does nothing to help.

The dishwasher repair person (Michael **) is outstanding. I highly recommend AHS use his company.

The value that you get for your money is outstanding. Knowing that a repair/replacement without spending outrageous amounts is very assuring.

Since we have been with your company we have had NO problems at all. That's why we continually renew year after year. We have been a customer since 1989 when we bought our house. It usually pays for itself within the year of renewal.

Our ice maker broke and AHS responded quickly and courteously. The ice maker was replaced in a timely fashion. We were very happy and have referred AHS to several individuals.

Air stopped working on a Sunday. Called for service. Left message. Had a return call Mon before 8 am. Company arrived later that day on time and completed service. No problems at all.

My husband used to work at a business where they took care of the servicing for American Home Shield. He does remember about it and thought they did a great job of providing service, and when he wasn't involved with it. We went ahead and got it for our rental and our house. We're going on three years now. They're very good, courteous, quick, get the job done, call you right back or they answer the questions right away. If I had a problem with something, they've been very good about taking them off the list and informing us we can go with someone else and not have to repay the $75 fee. I have been recommending American Home Shield to friends.

A/C motor was out. Technician came out within one business day and repaired it on the same day. Very friendly and professional.

I originally called in a heat claim with American Home Shield, which I'll refer to as AHS, on 12-17-13 and our heat is still not heating properly today! They assigned McGovern Mechanical to handle this claim. Brian and another employee from McGovern came, a few days after I called in claim, and told me that they thought they could replace the whole unit due to it still being under warranty. However, after not hearing from them for several weeks, I made several calls to them and finally got to talk to someone who told me that only the coil was covered. It took them either a month or month and a half to fix the coil. They could not charge up the unit because it was too cold. I understood that. However, there were some days, in these past months that they could have taken care of this and did not.

I had to have a plumber to come to my home because of a hot water heater problem. Not only did he do a great job but the service I got from American Home Shield was awesome.

I was scheduled for a service within 48 hours of my Saturday morning call. Rocking H Plumbing was dispatched that same week (it was a leak but no emergency). They showed up at the time expected, fixed it right the first time. I paid my $100 service charge. All good!

Great service with Airmax, being reliable & competent for job done, responsive/flexible for hours I needed them & punctual.

My last experience with the HVAC company from Sanford NC was not the best, but I will not blame AHS for this companies service.

The technicians arrived on schedule and put in a new hot water heater in under an hour and a half. They were pleasant and knew what they were doing. We were pleased.

Contractor did not keep me informed with status of part ordered. I was proactive in trying to ascertain when the work would be completed.

At Appliance was timely, friendly, courteous, efficient. They repaired my washer quickly. AHS was on the ball finding a great appliance repairman.

Plumber was very friendly and solved the problem in a few minutes. Great job.

My furnace stopped blowing late one night so I contacted AHS. I received a call the following morning and set up an appointment with one of their vendors. The service man came out that afternoon and informed me I would need a new motor. He ordered it and put it in early the following morning. Great job.

Central Heat and Air stopped working during the coldest time of January. Contacted AHS online, notified them of the problem and they dispatched GreenWay Home Services immediately. GreenWay contacted me within 24 hrs and dispatched as Technician. The Technician diagnosed my problem and made the necessary repairs. Results not only solved my immediate problem but with the repair in January resulted in a reduction in my Electric Bill for the month, the January bill was less than my December bill which wasn't as cold, unit was just not functioning efficiently evidently for a while. Unit working great during this coldest time of year for us thanks to AHS and GreenWay Home Services and Technician Kevin **. Not sure why any home owner would not have such a Home Warranty Service for their home. Thanks to all.

I recently called AHS with a service request on our heating system. The company they sent, Infinity Heating & Air, were awesome! They called within 24 hours, were there when they said they would be, and fixed the problem expeditiously. We're very pleased. Also pleased with the follow-up from AHS to ensure the contractor got in touch with us and that the issue was resolved. Very happy with this company overall.

We have had American Home Shield for about 18 months now and have used it twice. Both experiences have been great. Our last was when our washer stopped working in mid-cycle. We called American Home Shield and a service Tech was there the next day. He explained to me in about 30 seconds, not kidding what the issue was and told me he would have it done in 20 minutes. He then serviced the washer and our dryer. American Home Shield is kind of like the Affordable Care Act, only it really works and it really is Affordable!

We have used our home warranty several times for appliance repairs and air conditioning and heating issues. The agent for American Home Shield immediately opens up a ticket for us and refers us to a reputable repair company. Within a very short period of time, a repair company comes to our home and fixes our problems. We are very happy with our American Home Shield warranty.

American Home Shield has always provided me with great service completed in a timely manner. They have always selected quality contractors to fix any problems that I have. I appreciate this level of service.

The repair company was dispatched within two days of my initial service call. They gave me a two-hour window and were timely and professional. When the repair turned out to be cost-prohibitive, an AHS representative called me and took a complete description of my washer to research a comparable replacement. They called back the next day with a recommendation, which we felt was a bit more than we really needed, so we countered with a model more to our liking. AHS placed the order and within 3 days, we had a new washing machine. The delivery people gave us a four-hour window and were timely, professional and thorough. They took away our old broken machine, cleaned up the mess is left behind, put the new machine in place, connected and tested it. They did a great job. We couldn't have been more pleased with the entire process.

As always it was a pleasure to deal with AHS. Thank you.

It is peace of mind knowing that we can just pick up the phone and AHS will send help for numerous problems within our home... So far, the technicians AHS has used have been knowledgeable, respectful and pleasant!

The contractor that American Home Shield sent to service my plumbing was amazing. And AHS handled it great, too. Overall, it was a great experience.

Babbs did an Awesome job. Thank you so much for your help.

2 weeks ago I called in regarding my fridge being out. A tech came out and supposedly fix it. Then my fridge goes out again on a Saturday night. Now I call, reopen original issue, now compressor is out and I am told it could take 2 weeks! I'm not sure why not having a fridge is not considered important? So when I call AHS they are like "you just have to wait for the part, no other option!" I asked to speak with a supervisor 4 times. Finally I'm told they will call me back. The supervisor called me back on 10 min, that was a plus! This manager advised of the cash out option whatever repair would cost they could give to me and I could do with it what I need. This pleased me finally cause was going to purchase a fridge that day, couldn't wait! He assured someone would call me the next day with the amount! Still to this day have not received the call back and I have even called a few times... Very frustrated!!!! :( Horrible experience!

Earlier this month our heating system was blowing cold air. AHS sent our Service Contractors of TX and then Bella, when we asked for a 2nd opinion. Both companies stated that nothing was wrong with our heating system. Both said our system was too small for our home, and each said we needed a complete new system. We then called a company on our own. Three of the 4 heating strips were not working and the thermostat was faulty. We feel we were lied to by the AHS companies. Cancel our membership as of 2-28-14. I would never recommend AHS to anyone.

I highly recommend American Home Shield because they are a life saver for home owners. The monthly fee is worth it and affordable and so is the service fee. Try it, you won't regret it!

I have an old house (1963). It is in great shape, but as we all know, things go wrong. No matter what time or day it is, when I need AHS, they are there. Any time I have called, I always get a well informed, helpful person. They always are sympathetic to my situation, as if I were one of their family members calling for help. I have used the internet to order a service, which is easy but I'm one who prefers talking to a human. I always receive an email with the company who will be contacting me for the service to set up the date and time. I really like that. It helps to know who I will be dealing with before dealing with them.

After 9 weeks and 4 service companies later with 3 estimates for repair, it has been determined that my ice machine is not under warranty. Up until it was confirmed that the cost to replace it was more than the contract maximum, the things that I was once told were no longer true. They lied to me.

Great company! Great customer service.

I have used the service approximately 3 to 4 times. Each time the companies that were referred to me responded within 24 hours. Their technicians were professional, courteous and very knowledgeable. Based on my experience, I have recommended AHS to several family members and friends and to my knowledge, at least three of them signed up for the services and they also are happy with the services.

I had put in request for service on my gas stove which was answered promptly and the selected appliance repair person visited and quickly determined that my stove was prior to 1994 and that a new stove was warranted. He efficiently contacted Home Shield and I was informed, via e-mail and phone, that same updated version could be obtained. This was all I desired as the model and size fit the bill quite nicely. The stove was delivered and the old one removed without any problems. That was almost 2 yrs ago and the stove has been working beautifully ever since! Thanks for making my shopping a most cost effective and easy one!

The service person contacted me immediately to set up an appointment. He came at the scheduled time and fixed the furnace. I was very pleased with everything related to this service.

AHS was recommended to me by my brother who lives in TX. I live in SC and hoped I would receive the same service he did. I have called them on several occasions and received A+customer service. I have had plumbers, someone to repair my refrigerator and an air and heating service call. The people they deal with have been knowledgeable, friendly and prompt.

AHS website always accessible and 24/7. Local contractor usually calls to set up appointment within the hour, and can always accommodate my odd hours and unusual days off. Priority One Appliance Service has very neat, knowledgeable service persons, who have always been Courteous and Professional. On every occasion, I have been completely satisfied with the repair and / or replacement of a covered appliance/System. I would and do heartily recommend American Home Shield to coworkers, friends and neighbors. Great having peace of mind about large bills for unexpected repairs being covered!

AC blower motor went out.

Service man did a great job in fixing my ceiling fan.

American Home Shield was very good, professional, and the repair was completed to our satisfaction.

Very knowledgeable. On time. Great personality. Would recommend.

I had a problem with my refrigerator & when I put in a service request, AHS took care of it promptly! I was pleased with the both AHS as well as the repair company dispatched to my home.

AHS repaired four faucets.

The mechanic was incredibly nice. Just wish we didn't have to order the part and wait another week for a working washing machine.

Even though the repair was not a covered item, I would expect the technician would have been a little more responsive. He informed me that a part had to be ordered and would take 3-5 business days to come in. His initial visit was Feb 8, by the time he came to install the part, it was Feb 20 and that was only after several calls on my part including a call back to AHS. Even when item is not covered, technicians should still communicate better with customer as if AHS is still monitoring the repair and tracking its completion.

American Home Shield is a product and service that I would never recommend that anyone purchase. I should have taken the credit at closing. It would have been far more beneficial to me and less hassle. We have had problems with our A/C system since we moved into our home in May. Our System failed 3 times over the summer. The contractor they sent out to "repair" the system was a company, that numerous residents, in our area complain about. The last service call, he never fixed the problem. He actually pumped a large quantity of freon into the system, which was not needed, thus potentially damaging the unit. Thankfully, he couldn't get the unit fixed, so we called another company that was able to pump out the overloaded freon before the system had a chance to turn on.

I have never had a more caring, informed, and gracious plumber in my home. He went out of his way to see that I was pleased with his work. Kudos for contracting him.... and American Plumbing. And I like your policy of having more than one plumbing job done, on the same ticket, and not having to pay for each one.

I am appalled that AHS will not fix my unit properly because of an A/C company putting old no longer used refrigerant in my unit - which I had no knowledge had been done. I'm a single woman and of course we get taken by consumers thinking they're getting over on us and now I need a completely new system and AHS will not touch it!!

My heat pump went out again for the second time over a few weeks. Now thanks to AHS I have a new motor in it. Should last a long time! Thanks.

I will not change my account with AHS. Customer Service and all the Companies that sent Repair Personnel are excellent. Always repair and if needed will come back and fix problem without an additional charge. God Bless All Of Them.

Hot water heater replaced. A very good job, Jose ** the technician knew exactly what to do at a speedy time. I would recommend them to everyone.

The toilette handle of my Mansfield toilette was broken. Since Mansfield toilette parts are very proprietary, generic parts are not available in stores. I had to call AHS. The contractor was DRAINGO. The contractor person was prompt, on time, and quickly fixed the problem. He answered all of my questions I had regarding the repair.

Absolutely the best thing I've ever done was have American Home Shield coverage. The replacement of my furnace could have broke the bank. Thankfully, I had American Home Shield, their service was excellent. Workers were extremely courteous polite and knowledgeable. I would recommend American Home Shield to any and everyone.

Always receive very good service from AHS. I often recommend it to family and friends. Would not be without it.

The response was quick - we had an appointment the next day. They thought that it was fixed, the sensors were replaced and that was good. It didn't solve the problem and they came back twice and bolted the sensor to the frame of the door rail and that solved it. They were nice.

Everything was excellent.

My furnace was not working at a time when the temperatures were dropping into the 20's. I called AHS and a technician was sent out to do the repair. The furnace worked for a couple of days and then stopped working again. I called the technician that came out for the first repair and he said you will have to call AHS back and schedule another appointment. He also said, "The appointment must be within the next couple of days because I am going on vacation." I called AHS to let them know I needed another service call, but it needed to be within the next several days. AHS made sure I got the appointment before the technician went on vacation.

Service repaired furnace ignitor.

All my experiences with AHS have been positive!

When we moved into our house we had to call AHS after the first hour. Our furnace broke and it was 20 outside. They didn't even have us in their system yet but still sent someone out the next morning to fix our furnace. We have also called them for a plumbing issue. The people who we spoke with and those who came to fix our furnace and toilet were professional and helpful. Will renew next year.

I came home during a record cold snap and although I had electricity in some parts of the house, I had no heat or electricity in other areas. I assumed it was a fuse and tried to fix it myself, it wasn't a fuse! I got online and completed an AHSW Service request and within 24 hrs had 2 vendors setup to come to the house. The first was an Electrician who fixed the problem and I was able to cancel the second vendor.

The technician was professional and nice. I would recommend American Home Shield to my friends.

Both times it was a Sunday (of course) and both times a reputable plumbing company (DS Plumbing) called us almost immediately to see if they could come right now, or set a appt. In both cases we were able to turn the water off so it wasn't an emergency but they came the very next day. EXCELLENT service. We used AHS on-line request for service and it worked flawlessly. We have been with AHS for almost 20 years and will never have a residence without a AHS warranty. Thank you AHS!