American Home Shield Reviews

We've had American Home Shield for a while. Our most recent claim was for our air conditioning. We had AirOne and Heating came out for the yearly maintenance and they replaced the motor and now it's performing better. Our experience with them has been excellent.

My experiences with American Home Shield have always been very good. They've always been on time and have always done what they said they would.

I would recommend AHS. The refrigerator failed and the contractor they sent was excellent.

Our experience with American Home Shield has been fine. They've called when we've needed them and been quick, efficient and prompt. They took care of things for us.

I haven't had any problem with American Home Shield and I've had them for several years, almost ten years or more. Our recent claim was for an electric issue. The contractor that they provided was very efficient. He knew what he was doing and he did in like a split second. I've had an excellent experience with American Home Shield and I would recommend them.

Submitting a claim with American Home Shield was a very easy process. The plumber they sent me was very nice. He helped me a whole lot and he told me some things that I could do myself to save cost, so he was very informative. It was just a great experience especially the plumber. He was great.

the purveyor they provided was not very professional, would not recommend them and wouldn't want them back. American Home Shield is fine as far as I'm concerned. They did their end of it.

American Home Shield people were experienced in what they did and they serviced us well. I would recommend them.

They're great. I would recommend AHS.

I got American Home Shield through my townhouse when I bought it in Florida. It was a gift. Have submitted a handful of claims and all has been very satisfactory. They are very helpful and they save you money.

The refrigerator got really cold and then we had to turn it down because everything was freezing in it and it got really warm and then we'd cool back. So it went out and then I called American Home Shield. It was easy. I did it online. I had questions and I called and they answered the question and I finished it online. Everything was great. The contractor they sent was nice and professional. They would have fixed it the first trip and no issues there. Our refrigerator works perfectly.

Everything has been pretty good working with AHS reps. Have submitted only one claim since becoming a customer and that is building the downdraft. Everything has been satisfactory. I have no complaints. I would recommend them.

My oven wasn't heating so I submitted a claim with American Home Shield. The gentleman came out and replaced a part, but unfortunately it didn't work. Then the ice maker was not working. But he did an excellent job. He came out, diagnosed the problem and as far as the icemaker, he replaced it and I haven't had any problems since. I had a real good experience. No complaints. It was excellent service from start to finish.

The AHS reps have been good. Claims that I submit are mostly online but I have called them in occasionally. The contractors they sent have been good too. They are always professional and courteous. I haven’t had any issues at all. They came, the job was done, and they were paid and left. That’s to my satisfaction. Their service has met my expectations.

Our overall experience with American Home Shield is good.

AHS reps are excellent. I've only had a problem with one of their contractors. That was because Home Shield didn't know anything about this kind of refrigerator. But it would be hard trying to get me to change to somebody else.

I had a situation come up last year. My heating unit wasn't working. AHS explained to me that they would not pay for it because they hadn't been serviced properly. We discussed it and I went back and forth. I wrote letters which helped me change the unit. When I wrote a letter that it wasn't because of neglect, they accepted it and they paid for it. My experience with AHS has been really good overall.

When we were looking for a home in Dallas, our real estate broker had recommended that we get a home warranty so when something breaks down and we have repairs or whatever is needed, we can call one number. We went with American Home Shield. Their representatives are great. They’re very informative and we haven’t had any problem with the people at American Home Shield. They've been really good.

Our experience with American Home Shield is excellent. I would recommend them.

Overall, our experience with American Home Shield has been very satisfactory.

I submitted a claim online with American Home Shield. It went fine and it was no problem. I'm waiting on a repair now for my dishwasher. The water wasn't draining from it. They've made a call and they scheduled to come but I hate how long it's taking them to come but I can't do anything about that. Overall, it's been fine. Every time I call them, it's been a pretty good experience.

We've been satisfied with the American Home Shield service and the people they've sent. They did a good job.

We submitted a service request for our oven with range top; the electronic would turn itself on and off when the range was being used. The contractor came and collected the $75 co-pay even though he did not perform any test. It's just that he could not replicate the problem at that time. The next day, it happened again and I had to request a service recall through AHS. The contractor showed up a few days later and without any testing decided that the control board was malfunctioning and he said that he will order through AHS.

Overall, I've had a good experience with American Home Shield. The contractor they sent for our heating issue was great, thorough and quick. It was just a great experience.

I had American Home Shield with the first home I bought in Wichita in 1991. Most of the people I have dealt with through American Home Shield, as far as repair people, have been very reliable, very helpful. I had one situation where the gentleman was not only not reliable, he was a liar. I ended up paying twice for the deposit. My most recent claim was for my heater. When I submitted a claim, the representatives were very helpful. I was pleased with the service. The person that they sent out seemed to be very reliable, diagnosed the problem fairly quick, and got it fixed.

My very first experience in submitting a claim with American Home Shield was pretty traumatic. It was three calls before they actually got the problem fixed. But ever since then, I've had two other claims put in and the experience has been very good. Everything worked out. The contractors were very good and very knowledgeable. After the repair, my plumbing has been much better. I was very pleased. In my most recent claim, they called me on a Saturday morning and were out before noon that day. They handled the problem and I didn't have to lose any time from work.

The serviceman was very knowledgeable and the problem was solved in a timely manner.

We had been with American Home Shield for several years. We had three policies with them and they canceled one of them and I was really disappointed in that. But when it comes to submitting claims I was very pleased with them. I told them we didn't want some of their contractors to come and do any work for us anymore.

I was able to schedule an appointment very easily. Once scheduled the contractor called and scheduled an appointment quickly.

Very much satisfied for prompt service scheduling and having technically sound vendor contractors to take care of problems.

I recently made a claim with American Home Shield for my air-conditioning, and it was handled fine. I had to call back and reschedule one because I read a warrant that has set of horrible reviews, but the contractor was willing to accommodate me. I was surprised that American Home Shield had somebody on their team that had so many horrible reviews because the people that came out had probably not one good review. There were 11 bad reviews. So I called an hour later after I found out who they picked and I said I don't really want them coming to my home. They gave me someone else and they were really good.

I was disappointed with American Home Shield that I had to recall. The contractor had to come out seven times.

Filing a claim to American Home Shield is fine. I also had no problems with their contractors. Overall, AHS has excellent service. I haven't got any issues.

I've been a customer of American Home Shield in Nevada for 20 years and always got good service. I moved to Illinois six years ago. My most recent claim with them was for plumbing. The representatives were fine, but I was very disappointed with the contractors. My washing machine is connected to the pipes under my sink. In the last few months, when the water is rinsing in the washer tub, it comes up into the sink and then goes down. The plumber rooted the pipes. I told him, “I don't think that’s going to help because I think the problem is with the pipe in the washer” because previous to this I had American Home Shield come and check my dryer. The fellow from Sears said to call American Home Shield and send a plumber out. He said, “There’s something stuck in your washing machine pipe that’s bypassing and going into your sink instead of going down into the drain.” He said that he doesn't fix that and that he was for dryers. So I did.

I've got three American Home Shield contracts. We have a tenant in a unit and the tenant had a problem with the air conditioning so we sent a claim to AHS. The contractor they sent came out and did the work and collected their money and left. It was a pleasant experience and they did the work they were supposed to do.

American Home Shield is the best thing that happened in a long time. We've submitted a number of claims with them and our interactions with their reps and contractors are always very good. Out of the 12 contractors they've sent us, we've only had one bad one.

American Home Shield made a routine maintenance check for heating. Submitting claims to them was fine. They simply did what I expected them to. I've had two contractors for AC and they've both been fine except the second one... when I called him three times, he never responded. I was very disappointed because he did excellent the first time. But I would still recommend American Home Shield because it wasn't their fault. It's been satisfactory service every time I've ever called them. Even got an electrician out on Memorial Day to fix a problem so that was great. It was the weekend that they weren't working.

Sometimes the vendors that American Home Shield send over are not so great. They're only able to do small repair jobs and sometimes they haven't done an adequate job. But AHS is great. They have some challenges on the plumbing side as far as their vendors but I'd still absolutely recommend them to a friend.

I am very satisfied with the American Home Shield service. I recently submitted a claim for an appliance issue and now it is working properly. The repair was successful. I would recommend them.

I was with another company before and was unhappy with them so I switched over to American Home Shield. I've submitted three or four claims with them and the representatives were excellent. I've been pleased with the contractors they have sent out and had a good experience. All of my questions have been answered and the repairs that I had were corrected in a timely fashion.

I've used American Home Shield last summer, once or twice before. The last two contractors were very good. My recent claim was for a garage door and it's working now. It's been a very good experience.

I'm so pleased that we just bought a house yesterday and I have American Home Shield with the new house. I would recommend them.

Both times that we've submitted a claim with American Home Shield, it had been very easy. We recently had a plumbing issue and the contractors sent by American Home Shield was fine. Everyone was professional and quick. The repair has made it much better and the water doesn't explode anymore. American Home Shield is dependable and efficient.

This is my first experience working with American Home Shield since I became a customer. Generally, they were knowledgeable and friendly. The contractor had to come twice. He spent a lot of time talking to me about what I should do for the most efficient and cost-effective way to heat my home with any heat pump. I did whatever he told me to do, so now the heater is working.

American Home Shield has been very responsive and always takes care of everything.

American Home Shield contractors were efficient, on time and did the work and cleaned it up. Everything has been just as I would have hoped.

We've always been satisfied with the companies that come out under the American Home Shield warranty. They do a good job and they come when they say they will.

The experience with American Home Shield has only been good, although they don't have off hours.

I had a claim with American Home Shield recently for an electric issue. They were on time, very friendly, and the guy explained to me what was going on. I would recommend them.

I've had American Home Shield contractors out here three or four times. The most recent one was for plumbing. I went online, processed it and got the call the next day because I didn't want them to do things late at night. The business site answered our request, gave me a call and made an appointment. The guy that showed up was very professional and nice, and got his job done in 15 minutes and was out the door. Now it works and it doesn't leak, and the toilets are working.

I would recommend American Home Shield. They eventually got my claim done.

I have been dissatisfied with one of the companies that's been set up, but my experience with AHS has been really good. I still would recommend them.

I've been an American Home Shield customer for 20 years. As soon as I submit the claim and they figure out which contractor will help me out, they get it and I hear from the contractor. The contractors are perfect. For as many years as I've done business with American Home Shield, they've always carried through with everything perfectly and as they advertise to be.

I submitted online the claim for plumbing with American Home Shield. The contractor was great and we've had no problems that I'm aware of. They fixed it. I'm satisfied with them. I've had them for 14 years prior to getting it when my husband's out and they've always done great plumbing.

The first claim I submitted with American Home Shield last July was for our electric water heater. They misunderstood what I said. They thought it was for an electric heater, so the wrong person called me. Meanwhile my heater is flooding our basement and I waited all night for someone to call and no one did. And when I followed up for it, they thought I said electric heater, so it was the completely wrong thing. So I had to start the whole process over again and I actually had someone local do it that wasn't in their network. So once I started the process over, it was fine once they knew what the real issue was. My second claim for the garage door opener was flawless. I followed all the prompts and everything worked out perfectly. So no issues there at all. Overall, all is well that ended well. I didn't have a problem overall.

This most recent claim was for the heating. The rep was very courteous. As soon as I got to speak with him, the contractor contacted me like 30 minutes later and he was out here within the hour. He didn't do any repair. He explained something that one of the ducts was loose in the house. I have no problems with it so it was a good experience.

My experience with American Home Shield was excellent. We followed up afterwards and I was very happy with them. I had a question with one of the contractors and they took care of it right away. I was very happy and I'd definitely recommend them, which I have before.

I recently made a claim for air-conditioning with American Home Shield. Submitting a claim is a very easy and split process. This last contractor was excellent. I've been with this company for a number of years now and I've never been disappointed with their performance and the product that they offer.

I first heard about American Home Shield through my dad years ago because one of his neighbors had a policy with them. I was actually a customer for years and didn’t use it. Then when my policy lapsed for about a year - now I'm renting out the house - I figured I better sign back up. And then sure enough, I needed it. So that was the first claim on this policy.

It was a very good experience submitting a claim. The guy came on time and did very well.

The American Home Shield representatives are very friendly and helpful and the contractors they send out are very good. We've been with them for five years. Over the past two to three years we've had it, the service could have been better but these last couple of times, it has been excellent.

The heating unit went out. It wasn't working so I called American Home Shield. They came out and fixed it properly and correctly. Everything is fine. The AHS rep and the contractor were very good. I've had good luck with Home Shield and the person that came out and who has been out before.

I've been a customer of American Home Shield since 1998. The experience was very satisfactory. We've been without heat for almost ten days. The furnace went out and they had somebody out here immediately working at it. He decided it needed a replacement and they agreed. The only difficulty I had was with the contractor that they have, but I finally got that worked out and they'll be out Thursday to replace.

This is the second house I've had with American Home Shield. I had one in Colorado. My most recent claim was for plumbing. I called them and the guys were out here the next day. Actually, they ran late and it was 7:00 at night when they did it, but they only took about an hour to change the water heater. They were nice. It's a good company. They do take care of things without question for sure. I'd recommend American Home Shield.

We've had American Home Shield service since '99 and have dealt with them several times. Their representatives are good, and most of the guys who showed up were really good and attentive. However sometimes they don't call ahead of time so I can tell them what the problem is. And then they get here and we have to wait for a while to get repair parts if I need repair parts (I had an air conditioner that was out for about a month in the middle of summer down here in North Carolina, so it’s not a pleasant experience.)

I got on the American Home Shield website and made a request for repair. Within the hour or an hour and a half, a lady from the service company called to make an appointment. They came out the next day, repaired what was broken and that was it. It was very easy. The service guy was nice and he knew what he was doing. He narrowed it down to what could be the problem, and once he figured out the problem, he fixed it. I like that you could just get online and request a repair and then once you do that, the company calls you. I've used American Home Shield once or twice and I've been very satisfied with it.

Generally, I find American Home Shield service pretty good. I've had occasional problems with bureaucracy but that's it.

American Home Shield was fast. Most of the time the contractors come out promptly and get the work done right.

The overall experience with American Home Shield was fair.

I had American Home Shield when I lived in somewhere else for ten years, and then I got it when I moved here. It was easy submitting a claim for the hair dyer recently and the contractor was very good. The hair dryer is 100 percent better. I forgot the name of the company of the guy that fixed my hair dryer but I would recommend they use them again.

I heard about American Home Shield when I bought our house from the realtor. I had submitted a claim for the plumbing recently. It was my second claim. Everyone has been friendly and great. It's been a great experience so far.

I've had American Home Shield for 14 years. My most recent claim was dealing with my pool. They sent out a vendor and he came out and diagnosed it. The motor failed on it. They approved him to replace the motor and he did, and it's been working fine ever since. The customer service team was knowledgeable. Most of the time I do it online but when I have to call them, they pretty much assist me with whatever I need.

American Home Shield is the best. They are reliable and consistent.

I would recommend American Home Shield as I've had no problems with them.

We've had American Home Shield for many years and have had good experiences. We've been very happy and actually had three appliances replaced. We paid in for years and things would fail. They would give you a good amount to get something new. You could pay a little extra if you want a little bit nicer quality and they've always been very good. If somebody comes out and something is not quite fixed, they have them come back or within the 30-day period. It's repaired again for free and that's nice. They have very good support. Their prices are a little hard though. It went up to $75 for one-time call which is a lot these days. But then it's also a lot to get parts and get people to come out and do the work. They are a good, steady, reliable company that fulfills what they said they do.

They were very helpful. My garbage disposal is still making noise but nothing major. So far, so good. I just did not know that I almost paid them twice. It would have been helpful if they had told me that upfront.

When I first got AHS, I had some work done on my garage door and it works now. I submitted the claim over the computer and it was fine and easy. The reps and contractor are very, very professional. I was happy with my experience.

I've had American Home Shield before. I had a recent claim for heating. My experience in submitting the claim was fine. My interaction with the contractor was good. They were professional and courteous.

I've used American Home Shield several times and I never had a problem. I've had a good experience.

This is the first experience submitting a claim with American Home Shield. It was for a hot water heater. The process to submit it was easy and the contractor they sent out was professional and courteous. It was a good experience and the heater is working now.

It's easy to submit a claim always online with American Home Shield. My last claim was for the heat and I had no problem. The contractor was a fine one.

My experience with American Home Shield was very quick, very easy, and complete.

For the most part, American Home Shield has been good. I had a few problems but it was mostly with one of the people that they sent out. I called and let them know that I was unhappy, and they sent someone else. And as far as their service and how they conduct business, it has been fine.

So far, the experience working with American Home Shield is good. The control panel was out; the heater wasn't working and I submitted a claim. For the most part, they were friendly. They were Chinese, so it was hard to understand them. The contractor was professional. It works now. I had them come back out as there was a little bit of a glitch on the thermometer but that was it.

American Home Shield was offered on a house I purchased. My most recent claim was for a plumbing leak. This was about the fifth or sixth claim I made over the course of several years. The sales representatives are courteous and friendly. I had a heating and cooling issue several years ago. The one technician they sent out was kind of goofball. The company called to follow up on the call from that evening to see how everything went. I told them what went on and they ended up firing the guy. Then they sent out another guy to come out and check.

It’s been a while since American Home Shield has been out here for anything. They were here for my washing machine the last time and it didn't take them ten minutes to fix it. Getting somebody out here was good. I was satisfied with everything, and I went and answered a little survey on the internet that I got from them. I've not had any bad experience, except one time and it wasn't really their fault. It was the company that they had called to fix my air conditioning. But that’s the only time I had any bad experience with them.

I would recommend American Home Shield. I'm actually with them. I'm a realtor too and I sell the contracts all the time. They're a great company. As a customer, I'm very satisfied with them. They have always been great to us.

We've had American Home Shield for six years and used them multiple times. My experience with American Home Shield was very good. Submitting the claim was fine but this is the only time in six years that I've not been satisfied. I have an issue with the plumber and with how it was handled by American Home Shield. They cover the water heater but there was other work that had to be done. The plumber tells how much it's going to be and you really don't have any choice because you're having the water heater installed. It turned out that the prices being charged by the plumber were exorbitant and gouging us.

It was a smooth process submitting a claim to American Home Shield. They were responsive.

I had a good experience submitting a claim with American Home Shield for the electric as well as the contractor they sent out. I am happy with it.

American Home Shield is a good service. It is well worth the money. Normally, there would be a charge of $75 to call in any repair person and from there, they're going to start charging for the time and the parts. But with Home Shield, once you have them and depending on what plan you have, that's what you pay for the whole service including the parts. The heat went out on me and I submitted a claim to them. They fixed it and was back to normal.

My water heater blew up at 3am on Friday, January 17, 2014. When I say blew, the safety valve on top blew and I was unable to turn off the water. I called American Home Shield at 5 am El Paso time and was answered promptly. An emergency request was filed with Reliable Plumbing. I had to call them at 1pm on the 17th as they had not responded. I was informed they would be at my home in approximately 2 hours. They did come, however, they were unable to replace the heater that day as the sheet rock had to be replaced as it was soaked to the point of collapse.

The first person you contact at AHS is very courteous and familiar with AHS services and policies. The operator listens to your request, tells you if it is covered by your policy, and informs you of the techs and business name of the company in your area that you should contact. The operators get your repair started in your first contact, allowing you to know your claim is being initiated.

Ten to twelve years back, I was with the Service Master franchise, although I was part of the American Home Shield group too. I recently placed a claim online for the air conditioning. Within two hours, they responded to me. The contractor was very professional and courteous, and the air conditioning is back up and operating as it was when it was new so I'm satisfied.

My first claim with American Home Shield was for the plumbing. They gave me a fast response and I got the work done quickly. The contractor wasn't really professional looking, but he did his job well and was respectful. The service was quick and efficient.

We've had American Home Shield since January of 2010. It has been easy whenever I submit a claim. I've had no problems. The day it was made, I've had timely people come in to do whatever repair needed to be done and they did it. They were respectful, efficient and knowledgeable.

I've used American Home Shield for years and never had a problem. It was a good experience.

Our A/C unit burnt out its motor two summers ago and we called you guys to set someone up to come replace it. Nice and easy, we paid the deductible and it was replaced. Nice and simple. Well just about a week ago, we needed to turn the air on because it was a warm day. The A/C unit did not work. We called you guys to have someone come out and take a look. The technician came out and said we had a burnt-out motor. Just pay the deductible and they would order the part and replace it. The tech said that it was burnt out because the last person to service it installed the wrong sized motor. Now American Home Shield is telling us that WE have to pay for it because they installed the wrong motor!!!!! Are you kidding me? Since when are we supposed to inspect and know what YOUR contractors are exactly doing? I am not an HVAC technician, if I was I wouldn't need you! I pay every month my hard-earned money to you guys for coverage. I pay you money and you provide a service. YOUR contractor messed up and installed the wrong size motor and now that falls on me? This is awful customer service.

Recently, I had a claim with American Home Shield for heating. The first person that came out was very professional. I had some issues and he only had it fixed and left. But after he left, it still wasn't working quite right. I called them back and they had somebody come out immediately and corrected it. It's working great now. The company responded promptly to set up an appointment and they got out of there quickly after they got the claim. They arrived when they said that they would arrive. When the first person thought he had it fixed and it still had an issue, they got right back up and it wasn't long after the phone call. They were very pleasant and explained everything they were doing. When they came in my house, they totally covered their shoes with little footy things. I have recommended American Home Shield to people when we talk about warranty companies at work.

I've had nothing but problems with American Home Shield since I started with them almost 10 years ago. At first I thought they were great and it was going to be a fantastic policy for my home and a rental property I have. Well turns out, not so much. First of all, I had an air conditioning unit that stopped working. It was in the middle of summer and tenants had just moved into my rental property. I filed for a service order and was contacted by someone the next day. Great I thought. The person shows up with his 12 year old child to repair the unit. The child is handing him tools and it was very odd and seemed unorthodox that a work person would bring a child to repair something. He couldn't repair it. AHS wanted a second opinion. They couldn't find anyone in my area so they contacted me and told me I had to find someone. I did and that person repaired it. They paid that company.

I have submitted claims with American Home Shield and the service is very beneficial. The reps were kind of rude and abrupt but the contractors were very nice. The first one with the heating... the service guy was very nice, but he was not very clean. Coming through the house, he didn't put shoe coverings on to track dirt and mud through the house. When he was cleaning up his mess, he was very good about putting all the dirt and dust on one piece of paper but when he pulled the paper up, he'd just dumped the dust and everything out on the carpet. The one we had for our refrigerator, I didn't hear anything negative from my husband about him.

American Home Shield got the vendor out quickly and took care of my problem, so it was wonderful.

My experience with American Home Shield was very good. I never had a problem and have been with them for a long time.

I recommend American Home Shield. I recently submitted a claim for heating and they sent a contractor who was professional and courteous to repair it. It's running better now than it used to.

I would describe my experience with American Home Shield as sufficient. I would recommend them.

We've had a good experience with American Home Shield. They've covered pretty much anything that we told them about that we expected them to cover. The exemption was that we needed to have freon for something and they said they didn't cover it and I kind of understand that.

I filed a claim with American Home Shield for my air conditioning problem over the internet and it's a pretty easy process. I've used them several times and they've always come through. They had been professional and courteous. I'm happy with the experience.

I've had American Home Shield for almost 20 years. Recently, the door of my built-in oven came off. I submitted a claim to AHS over the phone to set up the repair and the interaction with the rep was fine. The contractor they sent put some screws that had come off back in and the door is working fine. It no longer falls off. The contractor was courteous and professional.

If I were to summarize my experience with American Home Shield in just a few words, it would be efficiency and quick answer.

My experience with submitting a claim with American Home Shield has been good. I have no complaint. The contractors were pretty good. The only thing is when I submitted my last service request, I needed to change something or cancel it and I don't think there was an area to edit a service request when you do it online.

Early on Saturday morning, we discovered our hot water heater was out. We call our warranty company only to find that we will not be able to get any service until Monday. On Monday I stay home so that I could be there when the repairman arrived. No one ever showed up. I call AHS to find that they had until Tuesday to even schedule an appointment. We attempt to find a plumber on our own. In doing so Benjamin Franklin Plumbing's customer service person was great. She recommended calling the manufacturer to find out the age of the water heater. We did and found it to be 19 yrs old and not repairable.

American Home Shield is efficient and usually sends a technician that knows what they're doing.

I've been a customer of American Home Shield since 2008. American Home Shield reps are always real courteous and I always get prompt appointments and so far I've had good luck with it. I’ve had good experience with the contractors, I’ve had prompt service, and they’ve always explained to me what they were doing. It's a good service.

I recently submitted a claim for a heating problem with American Home Shield. The problem started fairly quickly because the motor was burning out on the furnace and we had really good service that time. But prior to that, I had a problem with the air conditioner and it was a big issue with the supplier and American Home Shield because I was getting conflicting messages on who should order a particular part and everything and we had no air conditioning during a hundred-degree weather for about a week.

My experience with American Home Shield was good. Their contractors were good too. I would recommend AHS.

Filing a claim to AHS was wonderful, easy, simple, and pleasant. We submitted the claim for our electric problem over the phone. American Home Shield reps were very friendly, nice and helpful. The contractor AHS sent was wonderful. He has been here before and he knew what he was looking for and he did it perfectly well. Now it is fine and functioning properly.

We've worked with American Home Shield several times and it was very easy submitting a claim on the computer. The technician that they sent whose name was Bobby was not only very professional, but he was a very good communicator about what he did and why he did it. He educated me on a couple of functions of the heat pump that I was not familiar with. Everything is working just fine.

Submitting a claim to American Home Shield was easy. It was for plumbing. The contractors they sent were quick, very professional, and told us what needed to be done and they did it right away. After their repair, it's perfect and running well. We will keep the service. We like having it, and we recommend it to everybody we know.

My experience with American Home Shield has been pretty good. The companies that came out did what they're going to do and I know what it's going to cost me. I'm pretty happy with it.

I filed a claim with American Home Shield for a water heater problem one or two weeks ago. Our experience with the service company that they sent out was horrendous. I'm still dealing with it right now. It's the worst experience I've probably ever had to personally go through so far. I've actually called several times and complained and I'm actually going through a legal credit card dispute right now. I hope AHS don't use this company ever again because I got stuck using it and I'm now stuck paying for it. But on a different claim, which was with my spa, the guy that they sent out was really good.

We have had very good experience with the American Home Shield for the most part. We've been part of their group; a client of theirs for over five years now and they definitely respond quickly to ones needs. When submitting a claim if they don't have someone in the area and you suggest someone, they will work with you. It goes rapidly. I've been satisfied with their contractors for the most part. One cannot be happy with everyone. They are reliable. They try to work with people and they have good vendors.

When I called this last time, we had some trouble with one of the people. They couldn't come on the days that I needed them to come and so I was able to call and get another person the next day sooner than I wanted to fix the refrigerator and a microwave that was broken, but that was fine. My overall experience with American Home Shield is pretty good.

I recently submitted a claim for a microwave repair to American Home Shield and they haven't finished it yet. So far, the contractors have been great. I think that it's perfect that American Home Shield is sending out email updates to remind me and keep me on track.

We've been fairly pleased with the American Home Shield warranty that came with our home purchase. They're very efficient and very helpful. We do end up using the automated system at times, which seems to work well. One of the challenges with this whole thing is having them choose what people to work on things. We were working on the house from the beginning and it would have been more beneficial if we could've worked together with them and had particular people that were already connected to the house working on things that have knowledge and other things like that.

I submitted a claim to American Home Shield about a plumbing issue that I had and everything went great. We had a little bit of miscommunication about the service appointment day and time but besides that, it was awesome. Everything that happened was the way it seemed like to me the way it was supposed to happen.

American Home Shield has been useful. We have utilized it twice, and the service has been prompt.

American Home Shield has been great. Anytime I would have a problem, I would think it was best taken care of real fast.

There is nothing wrong with American Shield and the way it's organized but some of the vendors they use are not very good. We've not had an excellent experience. We have had to have them make multiple business before they have been able to solve the problem. We had to have 3 and 4 calls for just a minor problem and it has taken them a while to figure out what the problem was. And our refrigerator, which we had fixed several years ago, never really was fixed and they did everything for it. American Home Shield is very responsive. They get back to you right away and that's good, except at our beach house that we had. We would have a problem and it needed to be resolved right away. They wouldn't come for days and when you have a rental unit, you cannot wait days. So we ended up having to pay $3,000 out of our pocket last year because somebody would not come over there right away. Something needs to be done about that problem.

It was a very good experience with American Home Shield and I was very pleased. I would recommend them.

I had recently submitted a claim with American Home Shield for the plumbing. I did call earlier about a roof repair that I needed to have done. The estimate was so low, they said, "You know it's going to be below your deductible. You might want to just get it taken care of locally," which I did. And of course they were right. When I submitted the claims, the representatives were usually courteous. I've only had the one contractor and he was fine. He was beyond excellent. He did his work very carefully and immediately. He knew what he was doing and did not try to sell me on anything more expensive. It works properly now. It didn't when I called for help. AHS is good, efficient and satisfactory.

American Home Shield is completely satisfactory to date.

I had a claim with American Home Shield for an appliance. A gear that makes it spin was broken and the contractor fixed it. The other problem was that it was leaking water as it was set with the valve, and they had to replace the valve. He explained what was wrong and it was fine. Everything was good. I don't have any problem with it now. I had submitted the claim over the phone and the person I spoke with was excellent.

The heating problem started within the month before and it was intermittent so it was hard for me to report to American Home Shield that there was a problem. It had been really cold this winter; colder than normal. I thought, maybe our unit is just getting older. But then when it kept doing it and it got a little more regular, I went ahead and called them. Our experience with their contractor was fine. He thought the problem might have been something else the first time he was here. But then within a half hour after he left, it did it again, so I called him back. He came back the same day.

I had AC ductwork that was leaking in my attic. I had been with AHS for 5 years plus. Technician came out and looked at my problem. AHS called and said since the ductwork was not installed correctly (15+ years ago, before I owned the property) repairs were NOT covered. Almost every time I have a service request with AHS it's not covered or my out of pocket is 500 to 1500 dollars. The only things that seem to be covered are toilet flush kits, clogged drains or shower valve parts. This is FRAUD pure and simple. If you have a newer home the items in it are most likely up to code and you don't have anything worry about, but with an older home that doesn't have a home warranty, the MOST POPULAR combo plan from AHS looks good and when you look at all the items it covers it looks very good.

My most recent claim submitted with American Home Shield was for heating. I really didn't submit it. They called me. The rep was good. The contractor they sent out was professional and good. It was a good experience.

I recommend having American Home Shield. I have very good experience with them. The people that came out keep trying to put a Band-Aid on it. They finally had to recommend replacing my washing machine.

American Home Shield handled my claim pretty quick. We had a leak in the toilet and it was repaired, and so far it's still working fine. I submitted the claim over the phone and the rep was fine. So was the contractor they sent out. I'm happy so far with them.

This is my first claim with American Home Shield and it is for the heating. It was a favorable experience. I was very happy with the contractor. We chatted while he was working. He was a down to earth person and very knowledgeable. He talked me through every step of the way on what he was doing. The heating is working beautiful now. While I was here, he said, "Let me check your air while you're here too." He said, "Turn it on and make sure it works. This way, I'll take care of that too if there's a problem." So I did that and that was working fine so he said okay. And he cleaned up his mess and off he went. It was very positive.

I've been with American Home Shield about a year now. I've had two cases where I've had major things they had to fix for me. One was the refrigerator that went out and the replacement policy kicked in. It was a wonderful thing. The other case is for some plumbing issues around the house, and every time I've had somebody come out, they've just been absolutely wonderful. I believe it's the same company that comes each time, but not necessarily the same service technician. So, I've been quite pleased with the results on getting the problem out. No issues, no concerns.

We've had three service calls with American Home Shield, the most recent for the hot water heater. I've never had a problem with all three claims. I haven't had an issue with them. The contractors on the hot water heater were good and nice people. They did a great job and took care of everything that needed to be done. In the beginning, they never called me, when I was used to my first two contractors who would call me within 30 minutes. But, it was very busy, the power was out and it was a crazy time, so I didn't go crazy about it. They just didn't call me right away like the first company did. I've recommended American Home Shield to people.

My experience while submitting the claim to American Home Shield was fine. Everything just went according to that booklet thing. Mostly, it was over the phone. Both guys were good. The previous ones we had was for the garbage disposal. The guy came out and took care of it right away. And then for the heating problem, one of the units in the furnace quit working, and they were here within three hours. We got up in the morning, and it was really cold. But then they came right out and they had to order a part, so we had to wait a few days. But he got it working for us until the new part came in.

We sent a claim to American Home Shield for our dishwasher. It's on standby. Our interactions with their contractors depend upon the situation. With the heating, the guy didn't fix anything. I called people back. The contractor didn't come out. I don't know how good all the people are. Even with the dishwasher issue, we had to have two different people - two different companies come.

Overall, it was a good experience with American Home Shield. I would recommend them.

There is no problem with American Home Shield. I'm very happy with them. Just once in a while I'm concerned with the company that they send you. But overall, I would recommend using AHS.

I had a plumbing problem so I submitted a claim to American Home Shield. The contractor they sent asked what the problem was. I told him and he explained what he did and then they left. It wouldn't flush properly before but now it flushes all the time.

American Home Shield did as I expected. But I'm still frustrated after being without water overnight.

Submitting a claim to American Home Shield was excellent. I did it over the phone and the representative was very good. The contractor did a very good job. I would recommend.

My experience with American Home Shield was more than I expected. Highly recommend AHS to others.

We have been customers of American Home Shield since 2000. However, under the care of American Home Shield, we have just been through 66 days of no heat in our home during what turned out to be the longest winter of our lives. It has been the most unbelievably bad customer service experience that we could have ever imagined.

American Home Shield is perfect. I haven't had any problems with them.

This was my first experience working with American Home Shield since becoming a customer. Very easy, very fast online processing of claim and the contractor was fantastic, on time, professional and courteous.

Generally, American Home Shield is good on occasion. I have had a difficult time getting the contractor that were sent to actually come when they were supposed to. There were a few times where I would take a day off from work to be there, and then I'd get a phone call in the afternoon saying that they weren't to able to make it that day. It was rectified but it's something that should not happen. When a contractor says they're going to come, they should come. They told me it wasn't their fault they had a truck breakdown. But I just think that's problematic.

An AHS warranty is worth having.

I have had the best experiences every single time when submitting a claim to American Home Shield except for the contractors that come in. Sometimes, they might send the wrong guy out. The most recent claim we have is for electric. The electricity went out on one side of our house and it turned out that our garbage disposal had a problem too but we didn't know that. We learned of it after they sent out the Platinum contractors, who took care of the problem with the electricity. They said they got the electric part fixed for the garbage disposal and to call for a plumber.

I wasn't sure at first because some of the stuff I read on Angie's List about American Home Shield wasn't too positive so I was a little worried when I submitted a claim for the plumbing. But when the person came, they were very polite and very nice. Even though the problem that I was having wasn't related to American Home Shield, they were very helpful, very professional, very pleasant and prompt.

The overall experience with American Home Shield was very pleasant and efficient. I would recommend it.

I don't have any issues with American Home Shield. They come out at a decent time and it's reasonably priced. I'm okay with them.

Brown water out of hot water system reported in November 2013. Since the heater does not leak, AHS denies to repair the water heater in spite of sediment accumulation everywhere in the hot water system. Every time a customer agent is contacted, they say they will fix it but no follow up. When we insist to have a plumber on site sent by them, we hear that they can't change it because it is not leaking!!!! No report of defect and this has been going on for 6 months. I have never seen such a bad organization.

Overall experience with American Home Shield has been a good one.

I haven't used American Home Shield in quite a while. But we used it in December. Submitting a claim was quick and easy and the contractors are very good.

My overall experience with American Home Shield has been okay.

The gentleman sent by American Home Shield was very professional. They did the installation and took the tank but didn't take the hoses they took off that were covering the pipes and stuff, so they left a little bit of trash behind. Other than that, the work was satisfactory. I was not happy with the fact that I had to pay an additional amount, but apparently when this home was built, the builder did not do the proper hosing to the water heater so it could have caused problems for us because the guy told me that it was not ventilated properly and we could have had carbon monoxide poisoning. Luckily for us, the water heater was in the attic and I never go up there. They had to fix that and it was at my expense.

I’m a realtor and I've used American Home Shield a couple of times. They've come out for the heater, for the washer and dryer and for the toilet. The professional service and everything else has been fabulous. My washer and dryer gave out. The bathroom fan went out. I'm still waiting for a part, nobody's called me in two weeks and it's the heater portion of it. It would be really nice with a hot bath to have a warm room but I know they can't control parts but I could've gone over to Home Depot and picked up a part myself. So I'm still waiting for that. The guys that delivered the washer and dryer to do the replacement were phenomenal. They just did a fabulous job. They took care of everything. The area was clean, nice and neat when they left.

I've had three claims with American Home Shield on one particular heating unit/cooling unit. It was the pump and it wasn't cooling. I've talked personally with the people at Holden Beach and they're quite good. They made three trips out here within three or four months to repair the same unit. I don’t know whether it was the unit or whether they were just fixing one thing and go on and not checking the whole system, but the third man was outstanding and checked over the whole system. So overall, it was excellent.

I called American Home Shield and they were excellent. My claim was for an oven and the coil was broken. They came out the next day and that was it. It was pretty cut and dry. They just put in a new bottom coil. When I made the first call, they gave me a number and it was Sears. Sears said it would be about 8 days before they could repair it. So I called the number again and talked to a lady. She sent out Apple and they did a super job. He was here the next day. The representative was good; Sears was crappy. I don't like having to pay the fee but the service charge is understandable. I had a very good experience with AHS and have recommended them.

I recently submitted a claim with American Home Shield for electric over the phone. The representatives I spoke with were fine and helpful. The contractor was fine too. We had him here before. He fixed it quickly and was done.

I submitted a claim over the phone for the heat recently. The representatives were friendly and the contractor is good, but sometimes it takes too long. When I call, it's an emergency and sometimes there is confusion. But otherwise, American Home Shield is excellent.

I haven't had any bad experiences with American Home Shield. I've only called them a couple of times, and both times they were able to send somebody out to help us with whatever our need was, so I'm pleased with that.

It was tough submitting a claim with American Home Shield. I had to call it in because it seems the online system was not taking it. I manage some family property that's why I went with American Home Shield. But it's actually been an issue for me for many years so I end up just calling in every single time I have to put a claim in. The representatives were great. Typically, the contractors are really good. Old Time Electric is not the greatest. The guy installed something to fix the issue that I was having and literally one week later, the issue returned. I didn't put a claim in because I didn't want to get the same guy. The experience with AHS is usually painless.

I've submitted claims with American Home Shield by phone and online. Their representatives were nice, knowledgeable and courteous. On my latest claim, although it took them two different times to get my heater fixed, their contractor were very nice and very helpful. I would recommend them.

We only had one experience with American Home Shield and they have been very responsive so I don't have anything bad to say about them.

I've been an American Home Shield customer for a long time and I continue to renew. So they're doing something right or I am. My most recent claim was for the plumbing and their reps and contractors were excellent. I did have to speak to the local American Home Shield sales representative about an issue I had a year ago with an appliance repair owner, but other than that, everybody has been a 10. I'm a realtor and I suggest that my buyers buy warranties and I let them know that I am an American Home Shield customer and have been for some time.

My only complaint with American Home Shield is the fact that I have to wait so long for service. I was without hot water... I called in on a Friday and they don't pick up their messages until Monday morning. They're closed Saturday and Sunday. I was without hot water from Friday until Wednesday. It aggravates me and it has happened several times with Universal Plumbing. They put me at the bottom of the list every time I called them. American Home Shield representatives do their jobs and they're good at it. I don't have any complaints there. It's the local service. The last time that I called them, it was on a weekend and I had a commode completely stopped up. I'm just fortunate that I had another commode that I could use because the broken one is the one I use in my bathroom. It was very inconvenient. They're not even nice to me over the phone. When I had complained about them being so late, they said, "Well, it's in our contract. We don't have to serve you 'til 48 hours after the call comes in." That's just not the way it should be handled. I will call AHS and make a request that they send another plumbing company, but I would recommend AHS.

All the people that they have sent out have been good except for this most recent claim I had for the plumbing. I called and the representative was good and very polite but I wasn't too impressed with the contractor, because when he got out of the truck, the first thing he said was, "There's no point in going any further because you have a leak outside." He had just barely got out of the truck. And I said, "Really? How would you know that?" He pointed at the right side and said, "Well, right over there you have green grass, so that means there's a water leak, so it's right there." And he said that it isn't covered. I understand that if it's in front of my house, they wouldn't pay for it. What I didn't like was his attitude. I said, "You know what? Just leave. I'll just get somebody else to come." I have used AHS before and everything worked out. So I have no problem with Home Shield itself, it was just that one contractor.

I have had American Home Shield since fifteen years ago. As far as my interactions with representatives, they were pretty professional. All the contractors have been good except for one. That one contractor caused a major problem in my life and that's why I left AHS for a couple of years. Then I came back. Overall, the company is really good. They usually send reliable people who know what they're doing and they do it in a timely fashion.

My first experience with American Home Shield was back in November when we had a problem with the hot water heater. Submitting the claim was easy. As for my interactions with the contractors they send, I didn't have anything favorable to say about any of them except the first one that they sent for the water heater. The second one he was very good. I was thinking that they probably use people whose products and services are very inferior, and that kind of had me a little troubled because we had bad experience with the hot water heater, that was our first call. And then we had a problem with the furnace and the gentleman that they sent out said that every part in the furnace had to be replaced and it was going to take him eight hours, which he came out and it did.

My recent claim to American Home Shield was for a plumbing problem. It started in the bathtub. Our line backed up in our tub and was too old. Interaction with their contractor was very good. They’re very professional, very quick to get to come out and do excellent work. I would recommend AHS. The experience with the plumbing was not good but overall with AHS it was excellent. They provide very professional and excellent service.

It's been the best thing I've been involved in. My overall experience has been very positive. I recommend them very highly.

We've had American Home Shield for six years. Our most recent claim was for a washer and dryer issue. The top of the washer wouldn't spin. The contractor came and assessed the problem and they just didn't come back. They were supposed to come back two or three days later and they didn't come back for two weeks. She never got in touch with them so it was just getting really frustrating. The situation was kind of in limbo because the American Home Shield system couldn't just give us another contractor. They said we have to carry through with this contractor. We were actually about ready to buy another washer and then they finally came back so everything's totally fine now.

My most recent claim submitted to American Home Shield was for the heat pump air conditioning. Their reps were courteous and friendly and the contractor they sent did very well.

I don't really have any complaints about American Home Shield. I always have positive experiences. I had to use them a lot. They've always been punctual and I have told them before, "No, don't send me Sears because they don't respond" and then they've been really good to move on to somebody else.

We've used American Home Shield for several things that have gone wrong in the house. My most recent claim was submitted for heating. The contractor did such a good job and was so knowledgeable, so friendly and always called to schedule. If he had to come back, he would schedule it with me and call me about five or ten minutes from the house so I wouldn't have to wait there all day. He was so nice that I told him for now when I call American Home Shield, I will request his company.

I had some issues with the pool heater and American Home Shield said nobody would cover the warranty. They put a pool heater in that didn't even last a year. It lasted about 10 months. And nobody would honor the warranty. They altered the pool chemistry. It's probably my fault. I didn't read the fine print where when you install your pool heater, if you don't have the perfect pool chemistry and too much acid in the water and then the pool heater goes out, that you're just SOL with a new pool heater. I'm questioning their pool coverage. But anyway, that's just right now because of the issue. But overall, I'm going to keep it. I need to read the fine print on the coverage.

I’m upset right now with American Home Shield and I’m looking to leave them because they didn't correct something that was done with the electricity. I'm very dissatisfied with the experience that I have gotten with American Home Shield - from the electrician to the attitude from the girl that I talked with, except the plumbing. I pay my payment every month, pay it on time and they draft it out of my account. When they come out, I pay my service fee. I should get the service that I'm paying for. I shouldn't be getting anything less, and we got less.

I had a very good experience with American Home Shield. I would recommend them.

I recently submitted a claim with American Home Shield for a plumbing problem. Their reps are very courteous. They pretty much live up to everything that I was told about them and what my expectation has been. I've been pleased with American Home Shield.

Our experience with submitting a claim with American Home Shield was great, and so is the contractor that they sent to do the repairs. Everything is working now so I would say he did a good job.

We had a breaker problem so I submitted a claim to American Home Shield. Everything was excellent and went very smoothly - issued the claim, assigned someone to come out and the person came out and fixed it. It's 100% working now. The contractor was very professional.

Our overall experience with American Home Shield was satisfactory. We would recommend them.

Our interactions with American Home Shield and the performance of the contractor on the repairs had been great. It wasn't working when they got here, and it's working perfectly when they left. I'd recommend them.

Everything about our experience with American Home Shield has been good.

In my recent claim for plumbing, the American Home Shield did a quality repair. The reps and contractor were friendly and courteous.

I would recommend American Home Shield to a friend because they're good. They do a pretty good job and really do contact the person quickly. It's just the contractor that they send out was a little bit overly rushed. I got the impression because it’s like a warranty type of thing you have and the contractor didn’t seem to overly take a lot of time with things. They really need to maybe reveal a little bit of the selection of the people. I had a refrigerator that was out and I called American Home Shield on a Thursday. I didn't get my refrigerator repaired until the following Wednesday. I had a week with no refrigerator at all. I was not impressed. Actually, that call from the contractor, not American Home Shield, said the only day they have open is Wednesday at 11:00 to 2:00. I didn't really care for that. I waited a week so I thought it was kind of a snippy attitude. I was sitting here with no refrigerator and it was hot for a week.

I depend on American Home Shield to come through and they always do. I've been very happy with the service. I've been a long time customer and I have never been disappointed. If I have a problem and I call them, whoever they send out has always been very helpful and honest. The people I speak to on the phone are usually very knowledgeable and they put my mind at ease. I've recommended them to my sister and my neighbor because we’re all single senior citizens. My sister was having problems with her HPAC unit. On the TV, she saw “Let us come out and check your HPAC unit for $59 service call." She had them come out and they’re telling her she needs to replace because it’s about a 20-year old HPAC unit. I told my sister, “Elaine, call American Home Shield and you have the coverage. Why did you get some fly-by-night help?” She did and your people recommended off some heating and they told my sister, “You don’t need this replaced. It’s fine.” We trust American Home Shield and we've just been satisfied with their service.

I submitted a claim for a plumbing issue recently with American Home Shield and they were very responsive. Our interactions with the contractor that they sent by our home went fine as well.

Recently filed a claim for plumbing. Had a positive experience with the contractor, which I have used them before. They fixed the problem although it took them a little longer.

It was a pleasant experience submitting a claim to AHS and the contractor they sent was very thorough and did a good job. He definitely repaired the problem.

Everything about our experience with American Home Shield has been okay. I would recommend them.

The American Home Shield representatives were professional and courteous towards me. The contractor was good.

I had submitted a claim for the plumbing with the American Home Shield. The water leak wasn't clear it was going to be harming anything. The representatives were cordial but they had some trouble getting people out. I had to wait a little bit to get the repair, but I got a new water heater. The contractor was great. I've had some problems where I didn't feel that I could wait and didn't use AHS. But fortunately this time, they were able to do that. It's a good idea to have a home contract. I'd recommend AHS.