American Home Shield Reviews

I always recommend American Home Shield to everybody I know. I filed a claim over the telephone for my heat pump that was frozen. I had a lot of problems with a contractor. They wouldn’t do the work for me, and American Home Shield was very good about getting that straightened out and got me hooked up with Holder’s Heating and Air and got the problem taken care of. I was sleeping the whole time and the tech knew exactly what he was doing. He corrected the problem really fast. That spurred me away.

I live in Minnesota and last winter, it was below 0 and my furnace went out. I called American Home Shield and they couldn’t get somebody that is a normal vendor. They let me immediately go find a vendor then they reimbursed them quickly and in a timely manner. I was very pleased with the way they handled my claim. When I submit my claims, I like to talk to a person so I always wait to get ahold of a person. Then sometimes, I pay with a credit card ahead of time before the guy comes out. Sometimes, I wait until the guy comes out and they just hold my credit card, then I pay after the visit.

Terribly disappointed with the customer service! I have been trying to get service on my tankless hot water heater since Monday night. The original contractor they set me up with wasn’t available until Thursday. When I called back to see if there was someone else that could come out, they cancelled the original contractor and sent me a referral to someone that doesn’t even work on my type of hot water heater. When I got rescheduled with the original contractor the Thursday spot was full and now they can’t come until Saturday!!!

Prior to purchasing a policy with AHS, I gathered as much information as I could and with both good and bad reviews I decided to give it a try. I am completely disgusted with the lack of communication and failure to resolve the issue of a nonrepairable appliance. I have called 7 times in 2 days and still have no answer regarding my oven that has been out since before Thanksgiving. It is now 1 week before Christmas and the company that was sent out to my home that could not fix my oven is nowhere to be found, neither are they responding to any of AHS calls nor emails. Was this even a legitimate company sent out to my home? There are many questions I have and every time I call, I'm placed on hold and hung up on. This is the worst experience I have ever had with any company and I am thoroughly upset.

My washer is broken and it's been over a month and the guy that is supposed to fix my washer said he called when he did not and went straight back not even coming to my house. Nothing in my call history or from my cameras outside my house. The parts to fix my washer took over 2 weeks and when the parts finally came in he did not want to come back and fix my washer because he supposedly called? Horrible system and service. He even works only Monday and Wednesdays. What type of service is that? It's almost 2019 so there going to fix my washer next year? This is not customer service.

Minimum of 25 minutes waiting to speak with representative, and then when we are disconnected - she fails to call me back! So after ANOTHER 30 minutes on hold, I speak with someone about a $75 service call fee that was taken from my bank account for a service that was NEVER done. Now I have to wait 10-14 business days for a refund. Every single time I try to contact them, it is an ordeal. Hold times are ridiculous and there is no other way to contact them - not email, live chat or carrier pigeon.

Our furnace went out on October 26, 2018. We easily went to the website and filed a claim. It took 4 days before a contractor came to our home. That contractor disassembled our unit and left with the promise we would hear from him the next day. A week passed and we had not heard from anyone. We called AHS and we were on hold for an hour and a half. Another contractor was sent out who also gave us a runaround.

I submitted a claim to American Home Shield online for a water heater issue. Navigating through their website was easy and the contractor that hey sent out was good. He explained everything he was doing. So far, everything has been great. Since you’ll never know when you’re gonna have an unexpected expense, having a home warranty is very valuable. I would tell others that they should purchase AHS too.

Having our American Home Shield warranty is very good. We don’t have to spend time trying to check prices and find somebody who is available and willing to come to our house. It’s very easy. Recently, our heater that's on our lower level was making some noise upstairs, but it was not forcing any air out of the vent so we weren’t getting any heat. I went online to submit a claim with American Home Shield and it was very easy to navigate through their website. The contractor was supposed to come the next day, but they had a cancellation, so they came the same day, six hours after I called. The technician that came was very polite and friendly, and he explained everything very well. There have been no problems with our heater's functioning since the repair. Over the years that we’ve had AHS, we’ve had no problems so I would tell people to sign up with them.

I had no heat and I filed a claim for it with American Home Shield online. They were then able to send a guy out the next day. He was very pleasant and he seemed to know what the issue was. He put in a new thermostat and fixed it. I’ve been with AHS for about 15 years now and most of the time, except for an incident with an air conditioning contractor about six years ago which AHS changed anyway, I got good service.

American Home Shield sent out the first electrician to take care of the electrical switch that went out in our panel box. We also had a heater fan in one of the bathroom that needed to be repaired. The electrician fixed that, but said that he thought the electrical problem was a power surge or overloading of the circuit, and so, he wasn't willing to fix it. He was friendly and polite enough, but was unwilling to spend the time to figure out what the problem was. So, we got a second opinion which I liked. AHS said that we'd have to pay the service fee if it was the same opinion as the first electrician. But if they would come up with a different opinion for the repair, then we wouldn't be charged.

We had American Home Shield before and if I needed a water faucet replaced, I would get a really cheap water faucet from them. They replaced my garbage disposal several years ago and they put in a quarter-horse garbage disposal that wasn't the same quality as what I had. I was disgruntled about that so I stopped using them. I went back to them and I recently had my refrigerator fixed as it stopped cooling and there was a problem with the ice maker door. I made the claim for it online and it was pretty simple. It took a little longer than I would’ve liked to get a contractor out, but my son was there when he arrived and he just let him into the house and let him do his thing. Now everything is perfect, though it would’ve been nice to have an email that says, “This is what we found. This is what we’re gonna do.”

Our kitchen sink was not draining and I filed a claim online with American Home Shield. Their plumbers, in general, don't seem to keep weekend hours. Some plumbers clearly do but both of the last plumbers that we had American Home Shield contact didn't call us back until the weekday after. In this particular case, the plumber called the Monday after and then came out on Wednesday. He was great though. He was very quick and efficient. He has been to our house before when we had a clog in a bathroom drain, so he knew us and we knew him. He was done within 10 minutes and the quality of work was A-plus. I wish that AHS would work with contractors who are available all days of the week though because sometimes, you can't wait for four days to clear your kitchen sink. Other than that, American Home Shield is a great service.

The refrigerator's ice maker wasn’t working. I called AHS and the interactions with the rep were fine. It took a week for the contractor to come out and he was fine. The ice maker wasn't repaired but AHS sent a new refrigerator and it has been working well. Overall, they did what they said they'd do. Having AHS is valuable and I’d recommend them.

American Home Shield is doing great and I'm very happy with them. I called a claim in and had a wonderful experience with their claims representative. The contractor came that day and he didn't mess around. He knew what was wrong and went right to work and was very professional and polite. He fixed the furnace and put a new transformer in it. I'd tell everybody to not even think of buying a house without AHS.

My microwave broke, I called in a repairman and he tried to fix it. The door and instrument panel weren't repairable. He fixed them but it didn't work, so he said he ordered new parts, but one part was backordered to February according to American Home Shield. I verified it and it's January-something. However, they said that even though the contract says they can repair or replace, there are two different paragraphs in the contract. They want to go with the one that says they can offer us cash, but not install. They want to give us $366 instead of just getting a new one and installing it. They want to give us a flat amount, which isn't enough to install it. I asked them to explain to me why they're not honoring the wording in the contract, and they just kept repeating that same thing over and over.

One of my first claims with American Home Shield was for a pipe that was leaking. It was a weird experience. They were sending in multiple people, one for the Sheetrock, one for the pipe, and I was getting told that the pipe wouldn’t be covered for certain reasons. It was just new to me to know that it would've been covered if it was a natural shifting. It seemed that there was a lot of loopholes. So that first experience wasn’t the best, but ever since then, everything else have been up and up. I like that American Home Shield allows you to pay after or before the service is done.

I went through all the programs and American Home Shield has been the best. Plus, I called American Home Shield and talked to the reps and I was happy with them. One time, my tenant's heater and air conditioner system was down. So, I had them call the claim in to American Home Shield and I followed up thereafter. It has gotten a little cold this time of the year so we had to get the issue taken care of right away. Within 48 hours, it was taken care of and it was a fantastic experience for us. I recommend AHS.

We’ve been with American Home Shield for many years. We’ve done claims both online and over the phone, and we’ve always had excellent service. When our food disposal broke, we called them. They set it up with the plumber who came in and fixed it. The plumber was a very professional and nice man. As a woman answering the door, I get kind of scared of what is gonna walk into my home while I’m alone. But I’ve never been afraid of every contractor with AHS. I just wish that AHS' rates weren't so high and that they wouldn’t go off on their rates every year. I wish that the rates would stay kind of steady or that AHS would give a discount to people who have been with them for so many years - a discount for loyalty.

I filed three claims with American Home Shield over the phone and they responded immediately. Usually, I have a question that I need to talk to a person and doing it online takes longer. One of my claims was for a dishwasher which started about three months ago. AHS went through two companies who replaced seals and the felt thing in the door but that didn’t resolve the problem. So, I reached out to Sears and they were prompt in my call. They are coming out next week to fix the dishwasher. I also had an electrician come out for an outlet that wasn’t working and he fixed that but then it stopped working again a week later, so he's coming tonight to revisit that problem. Nevertheless, the contractors that AHS has sent have been very nice, personable and polite and overall, AHS has done what they said they would do.

My freezer has an ice maker built in it from Samsung and air was getting in it such that the ice was looking like it was wet all the time. Also, it was building up the ice on the top of the motor. I put in the claim in early July through my smartphone and the American Home Shield website was very easy to work with. The first guy who came out said that it wasn't fixable. He could replace everything in there, but I'm gonna have the same issue. He took almost over a month. Then the second guy changed everything except for one part. Finally, the third guy thought that changing that part will fix it. So after a taking a long time, the ice maker was fixed 3 weeks ago.

The AC didn’t work and it was really easy then to place a claim online with AHS but the vendor was a little bit harder to get in contact with. When I had trouble contacting the vendor, I called American Home Shield and that person was very, very helpful. She tried the HVAC vendor's phone numbers to try to get ahold of them and then when she couldn't, she offered to let me choose a different vendor. While she was trying to do that, the vendor reached to me coincidentally, but she was very helpful.

The dishwasher started acting up, making this loud noise and not pumping out. So I went online and submitted a claim. It was the first time I ever did it but it went well. I'm almost 65 and it was easy for me to do. It was a good experience. The man who came out was very courteous. He was a nice young man. He found what appeared to be a nail. But our dishwasher's about 10 years old and after he left, we noticed one of the spindle things, the things that come up that set your plates, was broken off. So what we thought was a nail was actually that. It had broken off, went down in and was grinding. I thought it was really silly but we wouldn't have known. It was a simple fix too. The contractor cleaned the dishwasher out and showed us what the problem was. He also gave us his card and said that if the dishwasher starts acting up again within the next 30 days, to call him and that we wouldn't be charged again. And so far, we've had no problems.

We filed a claim for the furnace through the automated system on the phone and it was easy. It just didn't give the opportunity to add any extra comments when needed. The contractor sent by American Home Shield was on time. He did his job and fixed the issue in one visit. It was something minor that needed to be exchanged. Now, we're working on the water heater. The contractor came out to look at it and they told us what was wrong with it. We just gotta figure out how to come up with the rest of the money. Overall, everything's fine with American Home Shield.

I contacted American Home Shield to submit a claim for the air conditioning and they gave me a company by the name of Myers. I called in again and I complained about the young man because he blocked my way, in my hallway, in my own home. The first time he came out here, I asked him why he didn't it out. The thing was still freezing up. He wanted to be argumentative and wouldn't let me pass him. I was trying to be very polite about it. He ordered a bunch of stuff and he said that I needed more Freon. The unit was one year old and he said I needed all kinds of items underneath the house to upgrade. When I found that out, I told AHS to send me somebody else and send me the ones that were out here before, which was Affordable Heating and Air. When they came out, the Freon was not low and the unit only needed one part. They fixed it and I've had no issues whatsoever since

The air conditioner at my home stopped working and I used American Home Shield's website to submit a claim. It was easy navigating through the site. I've been using it for more than a year. Then, they got a contractor out in two days and they said they need to order some part. The air conditioner is not yet repaired and it has been almost a month. Other than that, American Home Shield has some of the best warranty. I've had a good experience.

The main chandelier in my main dining room was out and parts of my electrical sockets were not working. I called it in at American Home Shield and then I called back again because the original contractor couldn’t get to me until the next week. They then tried to get someone sooner but that was the shortest amount of time that I could get any service. The guy that I talked to was very professional though and since the service, everything has been operating fine. Having a warranty on my property is very valuable. It helps me sleep at night knowing that I have coverage that I can call if I have an issue. AHS works well and I've enjoyed my experience with them. It's very convenient and everybody gets it done very quickly majority of the time.

I am very disgusted by this company. They have contracted two companies to come out and they have not fixed something as a simple leak. Now my basement is flooding and no one has contacted me or called back. Almost every time I call them, I am spending hours on hold just for them to get disconnected and never call me back. I will be reporting them to the Better Business Bureau and declining any cost I have paid to them on my credit card. They are ripoffs.

I have many horror stories. American Home Shield does not have procedures in place to protect their homeowners from contractors. Once the contractor said nothing was wrong with a water heater and 3 days later it flooded my home. AHS didn't pay for the replacement. Once AHS said they would pay for a toilet flange replacement, but the contractor wanted to charge me $800 to move the toilet.

I recently purchased a condo/townhome. My husband is a stroke survivor and has lost speech and I have to work full time to make ends meet etc, etc, etc. So when I got the condo my realtor said that it came with a home warranty program through AHS - thought I really hit the lottery and was so thankful. The first week we moved in to the condo - the outlets were 'shorting" out as soon as we plugged a lamp with 2 bulbs!! My ordeal started with me trying to get a service call placed with AHS. I have attempted 5 times to get through in the last 3 weeks. Every time I called in between my 15 min break or 30 min lunch break - since I worked at a call center- I was on hold with music and message telling me- "my call is important etc, etc" but never got to any rep.

Paid $75 service fee just to call someone else - I had a backed up main sewer line when I got up on Saturday December 8th in my new home. I remembered that I bought a home warranty with AHS so initiated a claim through their website. $75 and 30 minutes later a plumbing company called to set up an appointment. GREAT! For Tuesday (four days later). NOT GREAT. I called AHS to tell them that this is an emergency and that I needed to be able to use my toilet, showers, kitchen sink, etc. After being on hold for one hour AHS agreed to send someone else. They suggested SDL PLUMBING INC which I searched online and found that they have terrible reviews on Yelp. I asked if there is another company they can contact and was told that they're the only one they can send.

We had a leak coming into our bedroom from the master bath. The plumber not only left all the sheetrock dust, and pieces all over the carpet, he neither had a shop vac with him to clean up, nor did he soak up the water to test the patches, neither did he ask my husband for a vacuum, at least. I was not present when this happened, my husband was. My husband was in the Navy for a big part of his life, so he did not find it odd when the plumber basically told him to clean up himself, and put a fan on the area that was wet to see if it would dry. Which it did not, and we had to make call after call to get them to come finish the job correctly. And this was not the end of it, he left the pipes loose, and the shower head moved all over the place. When I called to get this fixed, it took a week's worth of calls to finally get in touch with someone, and not even then was it done.

I called AHS on a drain. It was stopped up. Their contractor came in and did it, then it stopped up again so I called them back. They sent somebody else back on a recall. And now, the third time I called them back because the same drain that they were working on all of a sudden, developed a leak. They were out two weeks ago and he put some high pressure thing on here, and now, my pipes are leaking. I called them back and they said, "It's not a repeat. It's a new claim." I don't know if it's them or the company they get to come out. Something is really bad.

I was getting my HVAC inspected and the inspector said that the Freon was low. But I put in a claim earlier in the year for the Freon and they filled it up so the fact that it was low, I knew there was a leak. So I put in a claim to see where the leak was coming from. The technician came out and said that there were a couple of caps that were loose which was the cause of the leak. They fixed the problem and although I didn't have the ability to test the Freon levels myself, I assumed that everything was good and the heater was working.

Having a warranty on my property gives me peace of mind, however, I was disappointed on my first claim with AHS because they considered it as a preexisting condition so they didn’t cover it. I didn’t agree but I wasn’t in the mood to fight it. On the other hand, I recently had a problem with the attic fan and AHS sent a contractor within their timeframe of 24hrs after I submitted the claim for it. The contractor came in and I told him what the problem was. Since it was in the attic it was hard to get to and I had to help him up with that. They did great, so I’d probably call them for a problem that I have that’s not covered by AHS.

Stewart’s Appliances came out recently and they were very professional. They inspected the oven and decided it was one of the computer PCMs. There are two of them on this particular oven range and one of them was bad, so he went back to order the part. Then upon further determination by American Home Shield, they figured they would replace the whole oven. The only bad part of it was that the oven that we had was more expensive than the money they allotted us to purchase a new item up to the quality. We had to pitch in a little bit more money to get the same type of oven in our house.

When I made a claim for a plumbing issue, it took me more than a week for the contractors to come out. The first plumber never contacted me and would not return my call so I had to call and get a second plumber. The plumber who did the service was excellent and he explained it. The repair was done yesterday and everything seems to be fine. My home is only two years old so I have not experienced a lot of breaks and so, I paid into the warranty more than I have gotten out of it. But, American Home Shield is a good service. I have used them more than this time and I would recommend them. Also, I submit claims online and the website is fine.

We had our water heater replaced by American Home Shield. After we submitted the claim online, somebody came out within a couple of days which was quick. The contractor was from Moreno Plumbing in Rio Rancho, New Mexico and he was very professional. He assessed that the water heater was leaking and needed to be replaced. Now, everything has been operating fine and I’m very satisfied. Having the AHS warranty is definitely worth the cost. It’s been a good value for the money.

We've had a good experience with American Home Shield so far. They've been prompt and they've been able to fix a couple of issues that we've had. When we had some plumbing issue, I filed a claim over the phone and the whole process was easy. We had one issue with the dishwasher and we had a flood underneath the house. They had to unplug one of the lines going out to the street and they did a few visits. Considering the angle, he actually had to come in from the roof and the warranty didn't take care of that. I had to pay $300 but I understood. The plumber did what he could and they were very good in explaining that. They handled everything very professionally. Both outfits were excellent. The response was prompt and there was good communication.

The dishwasher was leaving grime on the door and on the dishes and the soap dispenser wasn’t opening. I submitted the claim online and the website is easy to navigate through. A contractor arrived in 48 hours and they asked me a lot of questions about the dishwasher. Then they checked it and discussed with me. They ordered a part for repair and it took a week to get it back. We still had a second and third repair, and it seems that there were actually more issues going on than just the original issue. But eventually, it got fixed and it’s fine now. Having a warranty has been valuable. We rethink it and decide every year, and it’s been proven to save us money every year. I would recommend American Home Shield.

The small heater in the bedroom area of the house wasn't engaging. I had to call it in to American Home Shield and speak with someone and get the right person that could go ahead and insert in there the company's name that we've used in the past. In the past, we could call that company and they would go ahead and do the report to American Home Shield and dispatch them out. But now, we have to call and we can't go online and ask for the company. We have to ask for a person and go through the manual method to get the people who know our own heating and air conditioning system. But the AHS reps were always good. They have very good customer service. The contractor came out right away. There were two things wrong with the heater and they fixed those right away. So, we're very pleased. American Home Shield is a good company. I'm very pleased with them.

American Home Shield get us taken care of. They're awesome. I made a claim for my dryer that was messing up and the contractor that they sent was great. He came in, diagnosed the issue, and he ordered the parts. Then within two days, he came back out with the parts in and fixed it. He was fast, professional and got the job done.

I needed my dishwasher repaired so I called American Home Shield to submit a claim and my entire experience was positive. The claims rep worked around my schedule, whatever day I was off, and the contractor that came was very professional. He came in and checked the problem, and explained to me which part needed to be replaced. I like that AHS sends out people who are experts on the products and not just a regular plumber. Since then, everything has been operating perfectly.

Our spa's filter was cracked and it was not allowing the debris to properly filter back into the spa. I submitted the claim to American Home Shield over the phone and interacted congenially with their reps. However, it took a long time to get through. Though the contractor that they sent out replaced the part that needed to be replaced, I was not that pleased with them. They want to find so many other things to replace that they know the insurance company doesn't cover.

Our heater didn't work and we had already called it in once to American Home Shield but the contractor didn’t fix it right the first time. We called in Saturday and the contractor came on Monday and they did a great job. Everything’s working now. I like having the AHS warranty and it’s of value every year. Get it too.

I've dealt with American Home Shield for six years now. I've got them on multiple properties and I'm absolutely happy with them. When I file a claim, they would send someone out within a week. My last claim was for the washing machine at my rental house and Dan Allan Appliance Repair LLC came out. The contractors AHS has sent us have done a good job and I've had a good experience every time. I would recommend American Home Shield to anybody.

American Home Shield is something that you need to have. They've helped out a lot, especially dealing with HVAC units. They've saved me a little bit of extra money. When you're dealing directly with the contractors coming to the home, a lot of times their prices inflated. When you cut that all off, you don’t have to worry about that.

When I submitted my request online for my microwave, I got an email from American Home Shield within 24 hours saying who was coming to inspect it. I then got a phone call from the company that came to inspect it. The tech looked at the microwave and he knew what was wrong with it right away. He said he was gonna order the pieces to be repaired, but it took about two weeks before we heard anything and then they said there was nothing they could do because they didn't make those parts anymore, so they were going to give us a new microwave.

We've had filed several claims to American Home Shield before and since aside from the initial fee, the only thing I've had to pay was Freon for the air conditioner, so I'm satisfied. Also, the contractors that were sent out were knowledgeable. Recently, our cooktop was not working well. Somebody came out and then, they eventually decided it needed to be replaced. They gave me a new cooktop and the people came and installed it. However, they were not able to complete the installation because it was a downdraft. Apparently, someone from an air conditioning service had to do the fan portion. So, they set me up with someone else to come out and do that. That person was barely out of business because after three days, they gave me another person. While the fan doesn't work still, the new stovetop is usable.

I had a plumbing issue and I filed a claim for it to American Home Shield online. The site is very easy and it serves the purpose. The service rendered by the contractor who was sent out was great. He came on time, was very professional and thorough, did a quick job, and then he left. Everything has been great since the repair. I'd also recommend American Home Shield.

American Home Shield is accommodating especially when they know it’s an emergency. I had a water leak and I called them to get someone sooner since the leak was pretty bad. If I hadn't called, the next contractor wouldn’t have come out for a week. The contractor that came was really professional and nice. The first time, he looked around and thought it was our tile, but then it ended up still leaking after that. AHS sent out another contractor as soon as I called, and the different contractor found the problem and resolved it. He did it in two days because he had to special-order the part. Recently it started to leak again, but AHS sent another tech out who said it wasn’t from that pipe. They think it’s the overflow, but it hasn’t leaked again so we’re watching for it. Having AHS has saved me a lot of time and definitely a lot of money.

We had American Home Shield send a contractor out to fix our kitchen faucet and it was very easy to submit the claim online. The contractors were very pleasant and since the repair, our kitchen faucet works perfectly. The only issue I've ever had with AHS was when my bathroom sink had a problem that couldn’t be resolved. It was a major problem and I was frustrated that I had to pay the $100 for them to come out for 30 seconds to say that they were sorry and that they couldn’t fix it. I wished there was someone to talk about it with or maybe get half of the price back.

There was a problem that we had repaired with the dryer, but the noise came back, so we called American Home Shield back. The service company that originally did the repair said they would send somebody out and they did. The tech checked the same back apart and said that it needed a brand-specific part. She wrote down a number on the thing and the part and she gave me the receipt.

I recently made a claim for a garbage disposal issue to American Home Shield. I did it online and the process was a piece of cake. The contractors had very good service. The garbage disposal has been great since it was repaired. I have recommended American Home Shield to everyone. I've had them for about 30 years and I would hate not to have it.

Called to cancel my policy due to significant increase in monthly charge. A charge that was increased without notification. Placed on hold with periodic notification that my call was important however no one responded for 23 minutes. After explaining why I wanted to cancel I was told that I had to be transferred to the cancellation department. This transfer again put me on hold for another 7 minutes after which the original person returned to the line and indicated that she indeed was able to cancel my contract because the cancellation department was experiencing a high volume of calls.

It has been 10 days, still no repair. We have been told 3 to 5 days for the third time. Still have not been able to speak to a supervisor. My husband is 70 years old and handicapped and it is very difficult to do without heat in a home for this length of time. My husband tried again this morning to contact you and after 30 minutes, we were disconnected. This is very disappointing and I am trying not to get so upset but when you are cold in your own home, it is not easy.

3 months of being on hold, shuffled around, lied to and just flat out TERRIBLE service!! My fridge is still broken after 3 months and I can't get in touch with anyone. On hold for HOURS at a time & no call backs!

I was renting my home and had American Home Shield as "extra insurance" in case things needed repair. When my furnace died they sent one of their selected contractors to have a look. Nothing was happening in time, while my tenants were freezing. I had to pay for the new furnace and AHS provided no assistance. My furnace was covered by the contract, but they paid nothing. They made excuses and blamed the contractor (the one they selected). Bottom line - I felt cheated and AHS provided no help. The contract I has was useless.

I had an electrical issue and I was very pleased with the response and professionalism of the technician that American Home Shield sent. He was also very diligent to make sure the repair was done correctly and timely. My only concern with American Home Shield is that when I go online to file a claim, I can only request one repair at a time. And this time I requested repair, it was $100 service fee. I prefer that there would be multiple services to a request, particularly, if there are minor repairs that could be done at the same time.

American Home Shield has been wonderful with their response. They were efficient and we were satisfied. The dryer and washer stopped working on the same day. They were brand new when I purchased them, and they both didn’t work that night when my wife was doing the laundry. I call in my claims and the reps have been perfect. The contractors had to order parts, and it took about six days to get the parts.

American Home Shield was great. I called in to submit my claim for my toilet that was clogged and backing up. The claims representative I spoke to gave me some insights that I didn't know about, and I was very happy. The contractor who came out did a great job. I didn't know it was the drainage pipe that was the problem. He had to clean it out outside. Some things had changed in the yard and I couldn't tell him where it was. He went around that and still unclogged the toilet. He was great, and he stayed until he got it. Before these two things that happened, I didn't really like using AHS, but they turned it around. I'm feeling 100% better with them.

I call in the claims with American Home Shield and the lady reps on the other end are fantastic. They're really good and they get back to me. AHS could get more people on the phone. The waiting is hard, but that's normal when you're calling a service department. Also, everybody speaks English well, so I have no problem. The contractors that were sent were fine. They got right back to me as well and they gave me advance notice when they were coming. They were very good. I have been with AHS since August, and then things were breaking, so getting the policy was a perfect timing.

So far, American Home Shield has been helpful in terms of the price and what’s needed to be done. I filed a claim for my forced-air gas furnace over the phone. It’s easy to do that. The first time I called in, I got the automated system. But the most recent was with a live person. The contractor they sent out was willing to do what was needed to make the furnace work properly again. The furnace was back up and running after the first visit. But the second visit with a different contractor was much more insightful. There were more things pointed out that needed to be done to avoid these problems in the future. So there were things that could’ve also been said and done during the first visit and that really needed to be done then. Nonetheless, everything’s been working well and American Home Shield did a good job.

The heater element in the dryer had gone out so I contacted American Home Shield to have it looked at and possibly replaced or repaired. When the contractor came out, he knew what was wrong with the dryer from my explanation of what had happened over the past couple of days. Then he was able to get the part from his warehouse and repair it, and it worked. The warranty is good to have. It saves you a little bit of money.

I called American Home Shield when their contractor came out to service my furnace. When I call them to make the claim and they talk to me, everybody's nice, very helpful, and I haven't had a problem so far. Their technicians are very professional and the quality of their work is high. I like this one much better than the one that used to do it. The one in the past gave us spiels, and when we really need them, you can even find them anymore. After the technician left, for some reason, the furnace was not heating. It was running, but its temperature was going down so I called them back to come on and check it, and they said they didn't find anything wrong. All they did was to tap on the pipe and it started working fine then.

We called American Home Shield to file a claim for our water heater that wasn’t working. The technician that they sent out was excellent. They had really great customer service. They had a job before us but they came right over after that and they did a good job. Others should pursue American Home Shield too. It's a good company to work with.

The back shower that we had was working really slowly and then a day or so after we moved in, it completely blocked up and would not drain at all. I tried a bunch of different things. I used a chemical cleaner to try and help drain it. Also, I tried to use a hand snake, but it couldn’t get it to go. The next best thing I could do was call a plumber through American Home Shield. I called AHS and the person they sent over was really professional.

My shower was clogged and I submitted a claim on American Home Shield's website. Their customer service sent me emails and text messages, and the contractor that they sent out was good. He was professional, explained the root of the problem and was able to fix my shower. He continued to try different techniques until a solution worked. Since I submitted the request on a Friday night, it'd be nice though if they contacted us on the weekend. Nevertheless, AHS is worth it.

We had a leaky pipe in our basement utility room and I went online to submit a claim with American Home Shield. Their website was definitely user-friendly and navigating through it was fine. The contractors were very quick in coming out to our property. I was surprised that they responded on a Sunday. We set up an appointment with them and they could have come earlier, but they worked around our availability, so they were super responsive. The water had to be shut off during the repair, but thankfully everything has been fine since then. It's very valuable having this warranty on our property. My wife has talked about getting rid of it, but every time we think about it something comes up. We've utilized our AHS warranty and it has been helpful for us.

My central heating was not working. I submitted a claim to AHS online and it was good and prompt. The contractor was good too. He changed the central panel and he did his job well. AHS provides an excellent service.

When submitting claims, I could talk to AHS' reps a little bit more and tell them what the problem when done via phone. Some of the contractors they've sent out were really good like this guy who put the right part in my water heater. He knew what he was doing, did the job really well, fixed the water heater and smiled. I also like a certain company for my pool. They've been here before and they know my pool so I know if I'm not here, I could trust them to be here to do the job. The only reason I keep AHS is for the pool.

American Home Shield sent someone to fix my shower but it started leaking again less than a week later. And I only have one bathroom so it affects me. I called back today to reopen the claim and I was on hold for an hour for that. In fact, I submitted that claim online initially even though I would rather submit claims by calling. It just takes too long to be on hold. Also, when American Home Shield took the service fee out of my checking account, it was a couple of days before the contractor even came out to do the service call. I don’t think that that’s right. They should wait until the service call has been completed.

I have American Home Shield for a few years now. I had their warranty at my last home and transferred it over here. They were good up until the last problem I had. My heater wasn’t working and they sent someone. The heater is called the package unit and it is a heater and air conditioner in one. I didn’t know exactly what was wrong with it but the guy seemed to get it going. He said that it was fixed but when I came home, it was not. It was hot for half an hour in my home but after that, it was cold again. I called them back and they said that it was over a $2,000 fix and that they had to wait for American Home Shield to approve it.

I recently filed a claim for the swimming pool and everything's great. In the past, I made a complaint about the pool guy we had because I didn't like what he said to me, plus four days after his appointment he was supposed to call, and never returned my call. They sent a different pool guy this time and they were a better service. He did what they had to do and it has been perfect since he came out.

They fixed the unit before and it was working fine, then it stopped. So, they were coming back out and I wasn't charged another $75 because it was with the same occurrence.

My latest contract with American Home Shield is only six months old, but I used them in my first house for many years. I recently filed a claim for a spa issue. After that, I had a claim for my dishwasher which was making strange noises while it was running and wasn't getting the dishes clean. Submitting a claim with AHS is a piece of cake. Years ago, when I owned my own home and had their warranty, I would call in and make an appointment, then somebody would show up. But now, I just go and click on the website, then I get a text message a few minutes later saying the service company was being contacted. The claims submission couldn't be any easier than it is. In fact, it's much better now than it used to be.

I had a claim for my washing machine and American Home Shield sent out a service technician. He said that the drum had detached from the washer and that they could repair it, but because it was so old, it’s probably best to replace it. But when I followed up on it, American Home Shield said that the service technician told them it was due to overloading the machine and that they are not going to cover the cost. I asked for a second opinion and they sent someone else out. That service technician said it was a plumbing job and that he did not find anything wrong with the machine.

We had a faulty ground at one of my electrical outlets. We submitted a claim online with AHS and it was easy. It took about a week for the contractor, South Plains Services, to get out there and my interaction with their tech was great. He answered all my questions and he did a thorough job. Everything has been working perfectly since the repair. All in all, the warranty is very valuable to me because it's for an older house that I bought and I would tell others to use AHS.

I called American Home Shield to submit a claim for a leak in the water pipe in the ceiling of the basement. This was kind of an emergency because I had water coming down to my light fixtures in my basement that has just been completely remodeled, with a brand-new carpet. AHS gave me to Budget and I was then able to call Budget and tell them what was going on. They said they had somebody in the area and he was working that time, but they would get him out to me next. That was really helpful and I really appreciated that, but that reflects more on Budget probably than it does on AHS.

My husband started getting information about AHS through emails. My father also has American Home Shield on his house in West Virginia and he's had to use it several times for different things, and he's been very happy. So, it was something that I wanted to do. Our most recent experience with AHS was when our lights started flickering and we weren't sure if there was a short. We sent an email to AHS. We did it online and then I got a callback and we set it up. The technician came out and he was wonderful, very courteous, very professional, explained to me what was going on and what had happened.

American Home Shield doesn't hire the best companies to resolve home repairs. In the last couple of months, it seems that the issues are never resolved the first time. The contractors seem to have to come back out at least a second time to look at the issue again and fix it. I’m still having an issue with my plumbing in the bathtub, which has been going on since December. Today was the third visit from the contractor that they use, High Priority Plumbing, and the issue is still unresolved. That's frustrating because the work that they're doing is impacting the work that I would have to have on my home by my insurance company. Until the plumbing issue is resolved, it doesn’t make sense to tear up my hardwood floors or the ceiling where the leak is coming from because a week or two months later, the plumbing issues may still come up.

We have a salt generator pool and the motor and the cell went out. I submitted a claim to American Home Shield online and the guy from Varner Spa & Pool LLC was out the next day. He was prompt and he did a really good job. It was resolved and the pool stuff was great. We had them before when we first bought the house and the Polaris motor wasn't working. He came out and did that. So, we've had him three times and he has been good. But we had an issue with the refrigerator that took five months to resolve. It was a very bad experience. If that had been my only experience with AHS this year, I wouldn't have renewed my contract. But because of the ones with the Varner and when we had to have somebody come out and do something with the heat pump which were all good, I renewed it for next year.

I submitted claims online with AHS for my dryer and my ice-maker and their website was very user friendly. I got everything I needed done. The contractor was wonderful. That was his second time coming out to my house and he took care of everything he needed. The first time I had experience with him, he had to order the part and then come back. But this time, he had everything he needed, so everything was taken care of at one time. Everything has been working fine since then.

Our pool pump stopped running. My wife made a phone call to American Home Shield, they contacted us and the process went well. The interactions with the contractor were very good. He was very friendly, very nice and pleasant. So far, AHS has been doing good and we're very happy with them. It's something we never had before in our previous homes, and it's been very beneficial. We've used them three times in the last two years and we're very thankful we got them. In fact, we told most people about them.

People should get American Home Shield. They will not regret it. I'm really proud and honored that I am a member of the company. They're always on it whenever I make contact with them. I call them for my claims since I'm not an online person. I'm 70 years old and I'm old school. With American Home Shield, I have a peace that I can call them and I don’t have to go in the pocket with a whole lot of expenses. I just have to pay the $75 deductible and the claim is gonna be taken care of.

I had a couple of issues recently and one of them was a clogged or leaky drain. AHS sent someone out to repair it and he did really well. Then I had an issue with my refrigerator. I submitted a claim online then I talked to one guy. I asked him a question and he answered that for me. Then he said that the contractor would be out to repair it. But the problem with American Home Shield is, you have no access to them. You have to wait and when you call them, you're put on hold and you may sit there for an hour or an hour and a half before you talk to anybody. I also don't like the time that it takes for AHS to make up their mind on what they're gonna do. This has been a long repair and I've been without my refrigerator since before Thanksgiving.

The refrigerator started making a noise and the temperature rose to 54 degrees. This happened four times with the same refrigerator so I called American Home Shield. It was very good taking to the claims rep. She said that the contractor would call me within 24 hours and they did. When the technician arrived, he was awesome. I had a first meeting to diagnose what the problem was and he was more thorough than anybody that has ever been out there. He went through the diagnostics, the computer system and through the refrigerator. He had to get what he replaced but he said he was gonna have to order the part, and it should be within a week. A week later, he came in and installed it. Since then, it’s been good. We had another refrigerator but it was very important for them to fix it and they did. Having the warranty has been great and I would tell my neighbors to get it. American Home Shield is worth it.

I went online and submitted a work order to American Home Shield for the hot water tank that was leaking, flooding. The online process worked good for me. The contractor who came out did a good job. He ordered what he needed, came back and had the item replaced. It has been working fine since then. However, I had to pay extra for some part that he wanted to put on the hot water tank when in fact, I already paid the $75 I was supposed to pay. He said that some part wasn’t covered so I had to pay extra for that. Other than that, everything was good and everything works fine. I would recommend AHS.

My husband submitted a claim for our HVAC system online with American Home Shield, and the contractor that came out was pleasant. We were happy with him and we had no issues. The unit was working fine after he repaired it. However, we had the same issue come up after around 12 days and the contractor was supposed to come back out again. I was at home when it went out. When I walked to my house, the whole house smelled like it was on fire because it was smoking. This could be a fire hazard.

I always call whenever I submit claims to AHS. But sometimes, the wait would take 15 minutes, but I usually get through. And then, I would get a number, find out who’s going to come, and then go from there. Recently, I called in for my hot water tank and the faucets in the bathtub. The technicians who came were fine and professional. They listened to what I had them here for and did everything to correct it. We’ve been an American Home Shield customer for quite a while and we’ve always been satisfied.

I submitted a claim with American Home Shield for my washer and talked to their representative. Everything was cool but I had to wait for about 30 minutes to get an active representative. Then the contractors who came and did the repair were very certain of what they were doing. We had gone on 3 weeks without doing laundry in the house but then we're very satisfied with our experience with American Home Shield overall.

I had a different home warranty provider first that did not give the customer service that I was paying for. It was also more expensive. I switched to American Home Shield January of this year. Every claim that I’ve had with them, they handled within a 24-hour turnaround. I’m very pleased with what they provided and the services that they give. American Home Shield is worth its weight in gold. People should definitely get it for the peace of mind that it provides.

I submitted a claim for the dryer over the phone to AHS. The submission process was easy. The contractor was very polite and nice. He also came out in a timely fashion. He did a good job and resolved the issue. The dryer has been fine since the repair. I’ve had AHS for a few years and I’ve always been very pleased. They’ve had to replace a washing machine and it was very easy to get that done and taken care of.

I've had a number of different services that American Home Shield has taken care of, and they've always been very good about it. I had a fine experience with my last claim, but the company they sent out for my microwave was horrible. They're giving me problems. The smart board went out on my microwave and then I submitted a claim online to AHS. The vendors took my microwave out had my microwave for a month. There were a lot of calls back and forth between me and American Home Shield to try to get my microwave issue resolved. The contractor's rep was not helpful at all. When I said I wanted to speak with somebody above her, she said, "Well, they're gonna tell you the same thing I told you." So I said, "Well, then let them tell me that." Nevertheless, I've recommended AHS to other people. They're good about taking care of warrantable items.

The compressor out back was being very loud. I submitted a claim online and the AHS website was easily usable. The repair company that came was very professional and provided a fine quality of work. They assessed the problem and they determined that the unit needed a new part. They ordered it and then they came back and put it in. I was very pleased with the service and I would highly recommend American Home Shield.

As of mid-December 2018 it's been nearly 2 months since they can't repair our washer. The contractor dispatched by them doesn't communicate with us unless I call American Home Shield customer service and insist on contacting him. They call him, then, if it's a lucky day, he gives some info. I don't know who is lying, but 1st the "part was not in production anymore", then "oh, I didn't have time to call and order the part". Then it was "oh, the contractor was on hold with the part company for too long, he didn't have time anymore and had to hang up", then "oh, we called the contractor, but he was on the way to client and couldn't talk". Then the part arrive, got installed, and, by the contractor's words, exploded, therefore he promised to explain to the American HS that we need a new washer.

We put in a call for a leak in our master bedroom. Plumbing company 1 arrived and it turned out to be our sink that needed replacing. The plumbing company said they would follow up with AHS to see if sinks were covered. They did not. I called. I explained the situation in detail. I was told by the AHS representative that sinks were covered and a person would be sent out. Instead, AHS sent out plumbing company 2 to do the same assessment and charge us $75 dollars again. I messaged the company and was told the charge would be removed and sinks were not covered.

Our dishwasher which is only a couple years old suddenly started to leak onto our hardwood floors in the kitchen. When we called AHS about our dishwasher leak back a few months ago (October - it’s now December) they were great and assured us that all would be taken care of and that someone would contact us shortly. We did receive a call from the appliance company to come check it out. When they arrived they couldn’t figure out exactly what the problem was so they ordered some parts guessing what the problem might be. The guy was professional and tried everything he could think of before requesting that it be replaced.

I want to start out by saying we've been with AHS for 10 years and had stellar experience although we haven't used them a lot thankfully because everything has been working in our house. The times we did use them, they were prompt to respond and get someone to our home immediately. I didn't wait more than 20 mins on the phone to talk to a representative.

I'm 67 years old and I have been disabled since 2001. I have a warranty from American Home Shield and it is very valuable to me. They have sent out people who knew what they were doing and were very polite and friendly. Once, I called them and filed a claim for our electric outlet outside and our ceiling fan in the living room. The repair company came within a couple of days and they were great. I would highly recommend them. Since the repair, both the outlet and the ceiling fan have been working well.

We wanted to rekey the locks on the doors. American Home Shield arranged for a contractor to come by after their rep contacted me and it was all taken care of within a week. The technician that came by was very knowledgeable, full of information and answered all of my questions. He took care of the problem very nicely, he was very professional and his work was satisfactory. My experience with American Home Shield has been good.

I had a leaking valve underneath the sink in my son's bathroom. When I submitted a claim to American Home Shield over the phone, they gave me a number to a contractor. I called but since it was the day after Thanksgiving, the contractor informed me that they didn't have any technicians working, and they didn't do any dispatch work on Saturdays and Sundays. The only way that I could have the dispatch work done was if I had water damage done to my house. I thought it was very un-businesslike.

Every time I went and spoke with someone at American Home Shield I've had good, professional and courteous customer service. The contractors were professional as well. They explained what was going on and everything was fine. I like AHS and the copayment has been fine. But every year, the annual payment goes up and I'm not getting anything extra on my contract. My take is that I can see it go up every so many years, but for it to go up every year I don't like that.

Out heater kept kicking out. It just wasn’t staying lit throughout the night. I called American Home Shield for a claim. The contractors who came out here were awesome. They’re very informative and did a great job. They had to replace the whole unit. The inside and outside unit had so much filth on it that it was actually back-feeding air, which is blowing the flame out. They said I was lucky it didn’t catch fire as it could’ve blown up. Nevertheless, the unit that they've put in flows nicely and everything seems to be a lot better.

I had an inside electrical panel box. It was going bad. I submitted a claim to American Home Shield online and they sent a company out. Company came and checked it and they sent the paperwork back to American Home Shield. About a week later, I got a phone call saying that they were gonna pay for it to be fixed and asked when was a good time for the construction company to come in and fix it. Then, they came in and fixed it with no problem. Everything has been great since the repair. I'm glad I got American Home Shield. It's a good thing to have.

A couple of years ago, when I first bought the house, I had American Home Shield for a year just as I moved into the new house. I had them come out and fix my brand-new dishwasher. It was covered under the warranty and it turned out that there was a drain plug or something like that that was incorrect on it. They came out and they fixed it.

I had a leaky pressure valve on my water heater. I submitted a claim to American Home Shield online and the site is easy to use. The contractor was good and I was kept updated of his arrival time, which had shifted because the schedule changed. But I didn't mind because they kept telling me when he was coming. Then, he was quick, professional, accurate, and took pictures of the things that I may be concerned about. The issue was resolved in one visit and everything's been working great since the repair. I always recommend American Home Shield.

I recently submitted a claim with American Home Shield for an overflowing toilet. They were all very thorough and they completed the work. I had a ton of plumbing issues, so I got to know all the plumbers in there. AHS was also helpful when I had to call them when I was trying to figure out how to coordinate with insurance on some damage a couple of years ago. It’s a lot of peace of mind to know that whatever comes up, I could call AHS. I'd recommend them to friends.

My hot water heater was acting crazy so I submitted a claim with AHS online. Their site was extremely friendly and everything went beautifully. Once I put in my request, I got immediate feedback that there would be someone calling to set up the appointment for the next day, and that was done within five minutes. Then, they confirmed who the technician would be with a picture so I knew who I would greet at the door. The next morning, I got a notice so I’d know how soon the driver would be at my home. He got here within the time frame and was very polite. I told him what the problem was and showed him where. Within 30 minutes, he was knocking on my door to say he was finished. He explained to me what he had replaced. I’m new to American Home Shield and I'm surprised with how smoothly and quickly everything went. I was really pleased.

We had a leak underneath one of our bathroom sinks and it looked like it was coming from a supply tube. We filed the claim electronically on a Sunday, then the company called us on Monday and the contractor showed up Wednesday. My wife said the contractor was great and quick. When he got here, he couldn’t find the leak. He got on the phone with me and I told him where it was leaking. So, he replaced that supply line and we haven’t had any trouble since.

It only took a day for the contractors to come out for my dishwasher that's not working. They replaced the part which didn’t fix it. Then, they came back out but it hasn't been fixed yet. We're still waiting on a part. Overall, American Home Shield sometimes does not send out the best contractors.

I needed someone to come out for the furnace and I spoke with a live person over the phone. It was good dealing with that person. The only thing I didn’t like was that one woman told me they wouldn’t take out the $100 for 48 hours, which was good because I had to go to the bank, but they took it out that day. Nonetheless, I like American Home Shield. I’ve had them before then I quit them but then I have them again now. The contractor they sent out was also good. He got the furnace fixed right away and it's been good since.

I submitted a claim online with American Home Shield for a water heater replacement and it was easy. It looks like the website's format has changed though. It used to give me a place where I can give an explanation, but I didn’t find that this time. But their response was good. It was better than in the past and that has a lot to do with my schedule and coordinating it with the people that came out. And the water heater's performance since the replacement has been good so far.

I had a leaking faucet and two leaking toilets, for which I called American Home Shield. I talked to a lady and she said I needed a plumber, so they sent a plumber. The guy they sent was a superb mechanic who did exactly what he needed to do and did it very speedily. This is the second time that we’ve used AHS and we're very pleased.

My heat wasn’t working, so I submitted a claim with American Home Shield online since it's easier and quicker that way. However, I had terrible interactions with the contractors that they sent out. Airtronics is one of them. They left a disastrous mess and didn’t fix the problem. The heat went out again one day later. We tried to get them back out but they couldn’t come out for another week. They came back out but we missed them because of my husband’s work schedule. We called them that night to try to reschedule and explain the situation and no one answered. They told us because of our warranty, they can't come out on a weekend. So, we had to wait through the weekend. I called them Monday and then they told me that they can't schedule because we were through warranty even if they had never fixed the problem.

My dishwasher quit working and I submitted an online claim with American Home Shield. Their website has been simple and straightforward. I called the company and they scheduled for someone to come out within a day. The technicians were extremely professional and I couldn't be happier with their timeliness. Initially, they replaced the heating element of the unit, which didn't fix the problem completely. They also had to replace the system board and they had to order a new part, which took five days to arrive. The repair company then made an appointment that was convenient for me, met me at that time, and replaced the part. The dishwasher is working well.

I submitted a claim with American Home Shield for my pool pump over the phone and the whole process was easy. However, I wanted to talk to an agent since I didn’t know if the claim was covered or not. I kept calling back, trying to see if I can get an agent but the system wouldn't let me so I just said, “Screw it. When they come, they’ll tell me yes or no.” And the claim was taken care of - I didn't even see the contractor. He called me and I gave him the code to my backyard gate. He called me again and told me that he was there, what was wrong with the pump and that he would come back the next day. The next day, he called me and told me that everything was installed and the pump was working as it should. The performance of the pump has been excellent since the repair.

I couldn’t use the bathroom for a time and I called up American Home Shield to make a claim. They processed it on the spot and I had a service call in the next 24 hours. The tech called up ahead of time to confirm the appointment and he was very flexible about coming. I had to come even earlier but he wasn’t able to. Then he came at the time we discussed and he got the job done very quickly. He was professional and he did a good job. He replaced a part and the system is working fine now. Also the expense was reasonable.

When our dryer quit, American Home Shield's contractors came down here, checked it out, and one of the technicians said it wasn’t getting enough electricity. It’s only getting 110 and it should have been 220. They sent the electricians down in the switch box in the room and they changed that little thing, put a larger one in there, and it's been doing all right since then.

I needed a garage door fixed. AHS couldn’t find a repair company and authorized me to select one after two weeks of begging. (Important note: I live in a community of over a million people but AHS had no garage door repair providers.) I hired and paid in full a company to fix the problem. At the same time the contractor was there, we called AHS and received confirmation of reimbursement authorization code and work order number (The contract pays for approved service minus a $75.00 deductible). AHS took the $75.00 deductible from a credit card they had on file and after 7 weeks, will not reimburse the money paid for services or the double deductible fraud.

Kevin from All Pro Air solutions in Livingston Texas was sent to my home to check my thermostat 'cause it would click on and off and wouldn’t turn on when it was supposed to. He took 3 hrs and diagnosed it as 3 different problems but finally said it was fixed. Then said he wanted to look at my outside unit. He goes outside, comes back in to get me and I go outside with him and he states the coils on my AC are so dirty it blew up my hard start and now I have no cold air. I haven’t used my cold air in weeks and the hard start was not burned or melted. It looked like someone had busted and the coils weren’t dirty. Just one small section. He then tells me home warranty won’t pay for the hard start cause it’s a maintenance issue and if I give him $70 he will clean it then write it up so that the home warranty will pay for hard start and a new thermostat.

I have left several messages for a supervisor to call me regarding an issue I have with the plumber. Nobody calls back and when they did I asked for a supervisor and was immediately disconnected. Have been put on hold for hours. Very dissatisfied with service.

My husband and I initially purchased our policy 10 years ago, believe we had a lapse due to our credit card expiration. Live in Texas and have had air issues since 2008. Every year we call, sometimes multiple times per year and the air gets fixed maybe the 2nd or 3rd time a technician come out. More recently, this summer our air was not working from June 18-Aug 30. We had no AIR in Texas this summer. Last technician, the 4th one, replaced the condenser (even though the first technician replaced the condenser in June 2018). Now our heat is not working.

I am a member of American Home Shield warranty company. My refrigerator went out & I have had 3 different companies contracted by American Home Shield come out & give the same diagnosis. It seems they’re trying to get the cheapest contractor to bid the job & I have been without a refrigerator for over a month! I had to cancel Thanksgiving dinner. When I call they must have my phone number on file because I waited on hold 38 minutes then they disconnected my calI. Am so frustrated with this company. I’ve taken too many days off work & my family has suffered enough. Save your money & just buy a new refrigerator.

Read the fine print! I have been paying American Home Shield for over 16 months now, and have never had to make a claim. When it unfortunately came time to do so, I was told that the washer and dryer that were in my home when I purchased the home (that were only 2 years old) were not going to be cover due to the fact that the stacking units "stacking kit" was improperly done originally. So after paying over $1,000.00 I was told a $50 part was not going to be covered and there was nothing they could do.

Our dryer was making a really horrible noise, and I wanted that looked at. I submitted the claims with AHS online, which is easier. I have small kids, so talking on the phone is not always the best thing to do. The contractor arrived early, in the time slot they said. They got right to it, fixed the problem, and everything was great. He finished it in 20 minutes.

Everything went well with American Home SHield's reps. They took my claim, assigned me a contractor, and everything went smoothly. They were responsive. and addressed my issue in a timely manner. However, the contractor didn't do anything when he was here. The pilot lit as soon as we turned up the thermostat. With that, I wanted to know if I still would be held liable for the deductible amount of $125. Nevertheless, I would recommend them to a friend. And they could call me with more questions with this experience.

My husband submitted a claim with American Home Shield for our garbage disposal unit. He did this on the phone and the process was easy. The tech that came out was super nice. He replaced our garbage disposal unit and it has been working like a champ since then. Every experience that we’ve had with AHS has been great.

Our dishwasher was leaking so I called American Home Shield. They sent someone out and the guy found the leak but it returned. Then, the second time that these people came out, he came with another guy. He kept telling me there was no leak. They could have found the leak. They were here for half an hour but they were in a hurry. I could tell. They didn’t let the dishwasher cycle through. As soon as they left, I ran it and it leaked again. It’s still leaking and I said they have to come out again. Other than that, I like American Home Shield. It’s just this particular plumbing company.

This is my first time being a homeowner and I got American Home Shield's service knowing very little about these types of things. They sent someone because the air conditioning stopped working, and the company they sent fixed it. Apparently, it broke again and I called the company back. They went back and said that they fixed it, but the problem was gonna continue as it was a plumbing problem. So, I went back to AHS and asked them to send a plumber.

Having American Home Shield is pretty valuable and is worth having. I had problems with the furnace when I first moved in and they helped me with that. Recently, the garbage disposal would not drain properly, so we filed a claim for it online. The contractors were there after 2 days and the disposal is now working.

Initially, I had service to have my heating system checked, and then I was advised that there was an issue and something had to be replaced. The company that did the inspection then submitted a claim with American Home Shield for me. The claim process was easy overall, and I like the fact that claims can be reported over the phone or through the internet.

Our dishwasher stopped working for no apparent reason, the day after Thanksgiving. I suspected I knew what was wrong, but it wasn't something that I could easily access. So I called AHS. I was able to get through very quickly. Within three days, they had somebody out there. The contractor came, he knew exactly what was wrong. He opened up the panel and reset it. He was very professional. The contractors were literally in and out of my house in less than 10 minutes. I've had American Home Shield for years. Everything was very timely and very swift from the point of calling, interactions, setting the claim, and then the people contacting me. I've never had an issue. I would highly recommend using them.

I recently submitted four claims to American Home Shield and they were fine. I usually do it online which is easy and they responded in a timely manner. Some were sooner than the others. However, AHS didn’t cover the dishwasher which was not properly working because of something that was broken inside. The contracting company kept saying that there were missing parts and stuff, even though the parts were there. Still, my overall experience with American Home Shield was good.

For my most recent claim with American Home Shield, trying to get a hold of a contractor that could get out to the property in a timely manner was a problem. AHS was not intuitive enough to be able to handle every issue immediately. I’ve called before on different occasions and tried to get some help or at least some information on it. And they said they had to send it off to their dispatch because they had no one available. I understand companies are busy and people are busy but I’ve had to wait days sometimes to get a dispatch person to call me back.

Navigating through the American Home Shield’s website is a lot better than it used to be. It’s pretty easy now. Submitting claims online is straightforward which I recently did for the doorbell. All I did was fill out the form and submit it. They called me the next day and would have been able to come out that same day if I had been available. But I ended up scheduling it two days out. Working with the contractor was extremely beneficial. He was a really good guy and was able to fix it and is now working great. In addition, he showed me a couple things about what I could do if I was ever in trouble and changing it myself.

American Home Shield is worth it. Every experience that I have had with them has been a good one. The contractors that have been sent to us have always done a great job. They've always come promptly, fixed everything, and gone beyond expectations. They've also been really nice and they like to talk to us. When one of the tubs in our bathroom got clogged, I went online and filed a claim and American Home Shield's site was really easy to use. The repair company then came the next day and they fixed everything for us.

My refrigerator’s doors started not opening properly, and we just noticed it. That day we contacted American Home Shield online and put in a request for a service call. They set up an appointment with the service company. They were good repairs. They came in and assessed the situation, and had to order a part. And then when the part came in, they set up another service call, and came in, and replaced the part, and everything’s working great now. I’m continuing the service with AHS. It’s a peace of mind for a whole house coverage.

My air conditioner was freezing up. I spoke with someone at American Home Shield to file a claim and that person was very professional, intelligent, and courteous. The contractor that they sent out was also great and they fixed my air conditioner to where it worked when it gets warm enough to where I can’t breathe. But the weather was too cool at the time and they said they’re gonna need to come back in the spring when it warms up a little bit. Aside from that, the tech put some Freon in the air conditioner to keep the wheelwork, but it’s losing some Freon now.

I had a heater go out, and AHS sent somebody out to fix it within a couple days. The contractor was professional, and he got it done quickly. AHS is of good value. It’s working out good so far. It was gonna be a big hassle to actually get them to cover anything, and that wasn’t my experience at all. AHS is super easy to use and I may renew it at the end of the year. They do what they said they’re gonna do, and it seems like a good deal to me.

The dude from First Choice Appliance and Repair that came to my house that worked on my microwave needs to be out of American Home Shield's program. I haven't had my microwave since August and he was due to come in and fix it. The keyboard wasn’t working and there was some stuff going on with the power. He came in, he took the parts, ran off with them for a month, then he came back. When he fixed it, he didn’t quite fix it. So, now it’s working, but it only does one speed and the light doesn’t come on. It doesn’t rotate anymore. He told my wife it was fixed and he didn't say he was coming back.

I had an issue with the faucet in the kitchen because the flow coming out was really minimal. I went online to submit a claim with American Home Shield then they called me. After I put the request in, I had to call to schedule the appointment. The technician came out and the problem was fixed. So far, it's been good. American Home Shield did an awesome job and I would tell others that it's definitely something to look into.

The top rack of my dishwasher was falling off and it didn’t seem to be cleaning well. American Home Shield's contractor fixed the top rack. As for the other issue, i just didn’t realize about certain settings. Whenever I file a claim, I either go online or I call. But online is faster for me. So far, everyone has been professional and very friendly.

The furnace of my upstairs heater would turn itself on and off and not stay on. At right around the same time, I also had a problem with my water heater in the basement. I submitted claims with American Home Shield then usually, within a few hours, I got a call from the service company that was assigned and they made an appointment. Their contractors were great. The heater contractor, as well as the plumber who came out for the water heater contact were they were very personable and professional. I liked them. They explained what they were gonna do, called before they came back, and let me know a half an hour before they were gonna show up. They did great and everything seems to be in working order.

It is a good thing that I have American Home Shield. My water heater started leaking in front of the house over the weekend so I got online and put in a claim right away. I had to rig a bucket with a hose and it stayed like that for a couple of days. Luckily, it was not a completely catastrophic failure. AHS got somebody to come out not too long and he was able to fix it. He explained that it was due to the age of the appliance.

I submitted a request for service last week for a water heater leak. I was contacted within 24 hours by a plumber assigned by American Home Shield. The plumber said they would send someone maybe Friday, but for sure by Monday before 3 pm. Monday at 1, the plumber showed up at my home. Immediately greeted me with a profanity laced sentence regarding how long it took to get to my home. The plumber then carried his profane speech into my home where he observed the leaking water heater; continuing about how "** difficult this will be" and how the previous installer "** it all up." The plumber took several photos, said I was "**, but he would hook me up."

After I wrote the original report here the company contacted me and the issue was resolved. It took a total of 5 secheduled visits, including 2 no-shows, one diagnosis visit without follow up, one diagnosis visit with follow up, and one actual fix visit. I had to be on site several hours each time, plus spend some hours in total waiting on hold on the phone. Quite stressful and time consuming.

We have AHS for 20 years. Not once has the repair/experience been smooth and hassle-free. This time is no different. I had a technician out the day after Thanksgiving for a broken dishwasher. (Technician took almost a week to get here). Said AHS would need to order the part and we would be contacted. Tried and tried to call technician and rang busy nonstop.

I called AHS to get help with water in my basement and told them that it was not coming from any of the water pipes. Yet, they sent a plumber who failed to identify the root cause and did not even check the sump pump. I'd to hire another contractor who identify a failed sump pump. I called AHS again and they wanted another service fee for the same issue. I agreed to pay that but when another plumber showed up he told me that AHS would not cover the pump because the furnace water is also coming into the pit. He wanted exorbitant amount to change the pump which I refused to pay.

Too bad I can't rate it as a zero. When you taking this insurance they will promise you great service, but when you need them you get in trouble. Had a problem with my stove. Call American Home Shield. Was waiting for the technician to come for about 2 weeks. The guy came look at my stove said, "Sorry I couldn't fix it," and left. Call them again. In about a week another guy came, knock in my door and said; "I am a technician guy but my partner got sick. There is nothing I can do, I just came to say that, bye." I just went to the store and bought another stove. But you still need to pay 75$ service fee (for what). Think twice before you'll take that insurance.