American Home Shield Reviews

I had two claims with American Home Shield. I had the microwave and my heater. The microwave had been broken once before and they replaced the control panel and then that's what went out again. They replaced it again. They came out about a month ago and fixed the heater. Now it's broken again. I'm waiting for a guy to show up again today. All the contractors have been good. I've had them for many years. They're fine. I'm very satisfied with them.

American Home Shield has got good customer service. I've been with them for 5 years. In the last two claims, I had Bullseye to fix my furnace and Cornerstone to fix the water heater. Both companies are very professional. We had a little problem years ago with the furnace people, but they switched over to Bullseye and they were very good. They came in and straightened out the problem. Most recently, I saw water all over my garage. It was the water heater. I called and they were very good and courteous. They sent Cornerstone Plumbing. They came in, took it out, replaced it, and the next day they had to come back because it had something with the air. It got too cold up here so they changed things around. The builder that put in the water heater had screwed it all up. They had to change pipes in there and rearrange everything. They straightened it all out eventually. I've never had any major problem with them at all. Everybody they ever did send over was very professional and knew what they're doing.

We've been working with American Home Shield for the last six or seven years. Recently I submitted a claim for the dishwasher. They took all the information and immediately got somebody to come by and service us. We had no problems with the contractor. He was quite a gentleman and knew what he was doing. They're dependable. If we have a problem, they come and scrutinize it. The only problem I had was that we've got two to three refrigerators and they said they only service one. That's in the kitchen. Apparently, they will only service one refrigerator, one stove, and stuff like that.They are good.

American Home Shield have been very helpful and beneficial. I would recommend AHS to a friend.

American Home Shield is great. We've been having them for our property since the 1980s. I would never be without them. It was in February when there was a funny noise with the fan.The contractor they sent was very professional, very knowledgeable, and had it fixed within half an hour.

When I spoke to the individuals at American Home Shield, I was pleased with how they handled things and it was a good experience. Compared to others, it was simple.

This is my first time working with American Home Shield. I submitted a claim for air conditioning. It started probably a week or so before I called because it was hot and we had the air conditioning on. The condensation poured out onto the floor. And then we left the country and of course, the weather was cold so we just turned the unit off. We came back, turned it back on, and the same thing happened again. So then we called. I reached someone on the phone. For some reason, I had difficulty doing the online service request. Something was set up incorrectly. When I talked to them on the phone, I think they have corrected it but I'm not sure. I haven't tried it. They were friendly on the phone.

I didn't have a problem submitting a claim for the heating unit with American Home Shield. It went well. The contractor they sent was very good and now the heating is working much better.

The problem with the appliances started a couple of months after we moved in. The process in submitting a claim with American Home Shield was pretty simple. We just called and somebody came and looked at it. Overall, their service is prompt and the technicians did their best to troubleshoot the problem.

I had one issue with American Home Shield and they took care of it right away immediately for me. I was very satisfied with their response.

We've had American Home Shield for several years. We can submit a claim online, which I have done, or we can do it by phone. I usually do it by phone and I find them to be very helpful, courteous and knowledgeable. Last claim I submitted was just a couple of days ago. The water-return found in the back of the bowl never fills up with water. They came in and replaced it. It went fine.

We've been with American Home Shield for several years. We were with another company prior and it was nothing but bad luck all the way. With AHS, we are 100% satisfied and the representatives and the service people (mostly local) who come to the house are all wonderful. I have no complaints whatsoever. I would recommend them any opportunity that I have. We have recommended them to many people who subscribed because of our referral.

My most recent claim I submitted with AHS was for a plumbing problem. It had been leaking ever since I had moved into the place and it was just getting worse. The contractor that AHS sent me was very good. He didn't have the part he needed and he had to go out and get one which was fine and he came right back. And then there was still some other problem and he said he's going to have to come back tomorrow to fix that. My experience with AHS has been very good. I was a realtor for 25 years and almost all of my clients took American Home Shield.

American Home Shield is quick and efficient. I submitted a claim for the air conditioning recently. They called me right away which I didn't expect them to. They did their job. They came in professionally and did it in a quick manner and they took care of the situation.

I always file my claim with American Home Shield online. I never have any problems with their services. They're very professional and the times I did contact them by phone, they're just helpful and were able to resolve any situation or issue that I had as soon as possible. My interactions with the contractor sent by American Home Shield were good experiences.

American Home Shield has always been really good. They are quick. I call them and they get it done immediately, as fast as they can possibly find somebody to come over here and do it.

I've had American Home Shield for years. My most recent claim was for a plumbing problem. Two days before I called, I tried to fix the clogged drain myself and I thought I'd fixed it but it kept coming back. Obviously, there was something clogging it that I couldn't clear. At that time, for whatever reason, I couldn't submit my claim online so I had to call the number. Normally, I have no problem with going online. I've had several claims before and have been happy with just about everybody that they sent out to me. The contractor they sent out to fix my clogged drain was very good. He even tightened up some stuff that I didn't know and didn't see. I was very happy. I recommend AHS to everybody.

I don't have any problems with American Home Shield. The few times that I have had to call them, they did send someone right out, and they fixed what needed to be fixed. There was one case where it was not related to what they could fix. In other words, there was a leak. But it wasn't in the pipes so it wasn't something they could fix. But they did what they needed to do, so I didn't have a problem.

I've had multiple water-related problems: the garbage disposal stopped working and the water faucet in the master bath was running nonstop but it had been a couple of months before I filed a claim with American Home Shield. The reps were all courteous, friendly and pleasant to deal with. AHS has provided me with excellent service.

I heard about American Home Shield from a friend of my wife. I put in a claim for our heating recently. The contractors were very professional. The heating unit is working perfectly now. They are very courteous and knowledgeable of what they were doing and I already have recommended them.

I submitted a claim with American Home Shield when my Viking refrigerator stopped cooling in January or February. We're hoping it's fixed now. They just came back this week and worked on it again. They came out a couple of times and then they talked with someone with Viking and they put in an inverter board. It was January the 31st. We thought everything was okay. Two weeks later, it started doing the same thing again and I called them back and they said it would be a recall. They assigned it to a different person because the first person wasn't available. It was in the 60-day recall period is what they said. On January 28, they replaced the part. We thought it was fixed. On February 21st, it started doing it again.

I continued this plan after a year paid for by my real estate agent when I purchased the house. The sewage ejector pump for my rental below me stopped working. I explained at the time the pump was outside. AHS initially assured me it was covered. After a "technician" came out and called AHS to explain it needed to be replaced they stated they wouldn't cover it. Apparently there is a clause in the contract stating they only cover things within the foundation and because the pump was 2 feet outside the foundation of the structure it was not covered. So read and memorize every little clause and fine print in your policy before you sign and rest assured there will be NO exceptions, even one like this which makes absolutely no sense.

American Home Shield has been pretty responsive. We've gotten our money's worth.

We had leakage in the air conditioning unit. There was a leak from the Freon. I went online and submitted the paperwork at American Home Shield's online system. They submitted the claim and was contacted. They came when they said they would and took care of the problem. The contractor was really knowledgeable and explained what they were doing. It was a great experience. They were wonderful.

I called to find out why my policy has gone up to $709.00 a year, and was given the runaround for over half an hour not to mention the attitudes. When I called again to cancel my policy, I was yelled at and after requesting to speak to a supervisor, was place on hold for almost 10 mins. I will never recommend AHS. Neither will I use their services again.

I'm very pleased with American Home Shield. My experience with them has been good.

So far, my experience with American Home Shield has been pretty good. Occasionally, I had to call a vendor but overall it's been very good.

I like American Home Shield. It has been a great experience. I've used them twice so far and the people that they had out here was just fine and real good.

Our refrigerator was leaking water. Submitting a claim with American Home Shield was easy and the response was very quick. The only problem I had is that the guy who came out didn't catch the entire problem. They think they know what they were doing and they were in the know, so I have no complaint other than the first time. I'm satisfied with the experience.

It was very easy to submit a claim with American Home Shield. We were able to work through things and everything came out fine. The contractor that was sent out was very good. However, I did not use him to actually do the replacement work. We were able to deal with them very quickly and efficiently, and we got our payment and we're all set, so I'm very satisfied.

Our experience with American Home Shield was very easy, very positive, and the appliance was fixed within 30-40 minute period and it's working very well still. I've already recommended AHS to several friends.

American Home Shield has been right on target as far as getting me in touch with Action Air, who does the maintenance. They notify them right away and Action Air gets out here right away, and it has been very good over the last few years.

The timer on the pool quit working so I had to call American Home Shield and they came out 2 days later and they fixed it. Everything was good when I submitted the claim. They're always nice. The contractors that they sent out to me this time was great. I never had any problems with American Home Shield. Any time I call them or get online, stuff happens right away. If I don't hear from the contractor, American Home Shield always calls me right away to see if I've heard from them, and if I haven't, they'll take care of it immediately. My experience with them is completely satisfactory.

I've been with American Home Shield for many years now. I had submitted a claim for an appliance recently and it wasn't a happy experience. AHS was fine. They were responsive. They contacted an appliance repairman and supposedly sent him out, but he never got here. He called and he had an appointment in a four-hour span but didn't show up. And again the next day, the same thing. We called them and reported it but so far we haven't gotten any response on that. This past time was really disappointing.

It's amazing how well the oven works when it has got all the parts that are not broken. Submitting the claim for repair with American Home Shield was a great experience and the contractor they sent out were absolutely professional and courteous.

American Home Shield is always awesome. They are wonderful and quick.

I've been with American Home Shield for several years and have had multiple repairs for the same heating unit with multiple companies through American Home Shield coming to fix the unit, so it has been an ongoing process with it being repaired. With American Home Shield, you would usually put in your service request and the contractor calls to set up an appointment. They set up a time and call you before they are on their way. If there is any ongoing issue and they have to come back out, then the contractor resets a schedule. In this particular case repair, I had to contact the contractor for the appointment. They did not call me before they went on their way out to do the repair, although they did it in a time frame they were going to be there and they were there during that time frame. Then they said a part had to be ordered for the repair. I had to connect with them and follow up with them time and time again about the whereabouts of the part and when my new appointment was going to be scheduled. It was an even more unusual situation than it had been in the past. I was very unsatisfied with the work done and with the process. I was not very happy with the service.

I've had good experience working with American Home Shield. There was a period of time a couple of years back that they had a couple of guys about 30 miles away that I wasn't totally impressed with but the last several times I have been. The contractors recently have been very good. They've been very prompt and I've been satisfied overall.

Recently I put in claims for the electric and plumbing with American Home Shield. It went fine. The contractors they sent out were professional and courteous. AHS is a good service.

I have a policy with American Home Shield and recently put in a claim for the plumbing over the phone. The rep was very helpful and the contractor they sent out was very good. We were very pleased and have always been pleased.

Overall, American Home Shield is pretty good. I have several contracts with them because I have rental properties. On some of them, my expenses have been very pleasant and on a lot of them, very complicated, especially if you have recall issues or if you need them to come back out to get a claim fixed. Right now, I'm having to deal with something where they worked on my primary residence. They came out and assessed the damage by cutting a hole through my ceiling for a pipe that was leaking that they have not been back to fix yet. There are some other things they do very, very well. But I'm looking at a big hole on my first floor that they cut about four weeks ago and no one has been back out to address it. I called, and they said they have to call the company and get back to me. I don't know if they called because I called the company and they said, "Well, we were waiting for the plumber to put the request order in for the parts." And evidently, he hasn't done that. A lot of things they promised would be covered, but when it comes time to use their service, the parts aren't covered. I'm very, very unhappy about the situation.

Don't do it. They are terrible to work with. I have been a customer for several years with little to none need to call them. When our air conditioner breaks down I call them and they send their service guy. He wants to charge us $6400 for the service and unit. American Home Shield will only pay $560 towards it. I get another estimate and the whole thing without American Home Shield is $3150. How stupid do they think we are. I will not renew when my contract is up. I would not ever recommend them to anyone. What a scam.

I'm totally happy with American Home Shield and everything works fine. Their reps are friendly, knowledgeable and very helpful. The contractors are very professional and if I have something that isn't covered under Home Shield, I would definitely give them a call. I definitely would recommend them and I have to my friends.

This is the first time I've ever used American Home Shield when I'm owning a house. Our experience submitting a claim for the electric and plumbing, which was the most recent one, was very easy and all our units work great after getting repaired and everything does exactly what it's supposed to. But in one other claim we submitted, the heating one, it was a little bit difficult and the guy they sent fixed everything but it took him over two weeks to get here. This guy upset me. He came out, looked at it and said, "This isn't your house problem. This is a problem with the utility company. Can I have $75 please?"

I submitted a claim with American Home Shield on the phone. Their response was immediate and the contractor was great. The unit is now working.

I've been with American Home Shield for probably 10 years. I made a recent claim for plumbing. The representative and the plumbing was fine. The guy is always nice and courteous. The problem is the repair on the sink was not done properly - they’re leaking. They've already come out twice and it’s still leaking. The other problem was the leak in the upstairs bathroom and that seems to haven’t been remedied. This isn't the first time they've done repairs, but the plumber hasn't done it right. Other than that, I’m satisfied with the company. I’d recommend them.

My wife has a medical condition and cannot be stressed out for no reason at all. She has tried for the last three weeks to get out garage door fixed to no avail. The company you hired to do this has done a VERY POOR JOB TO GET THE DOOR FIXED. THE COMPANY NAME: ACES GARAGE AND DOOR handled by ** IN TRACY, CA. 209-255-3107 or 510 213 3761. Contract/Job **. Yesterday, the ACES representative visited with my wife and said the door was fixed because it went up when you press the buttons. However, he neglected to see if the door would come down if you press the same button. He left without any explanation except to say the door now works... but he is very wrong and very sloppy in advising my wife incorrect information.

American Home Shield seems to be pretty easy to work with and has met all my needs so far. There was one claim on heating that I made. My furnace stopped working one night. It was late at night. I didn't receive any response so I called the next morning and finally got a hold of someone. Finally, some contractor called and got it fixed right away. He was very good.

Our experience with American Home Shield was great. The service guy was very efficient, courteous and very professional. He explained everything and it worked great. We would recommend AHS.

For our furnace I was a little disappointed they couldn't get somebody out sooner, but they did offer me the opportunity to use someone else, so that was nice. When they couldn't fix my stove, they gave me a settlement on that and I thought that was very nice. They were fair and they followed through.

Based on my latest experience with American Home Shield, they are wonderful. Marvelous! Excellent! I would definitely recommend them.

Submitting a claim with American Home Shield went fine, our air conditioner now works fine, but the contractor they sent wasn't very good. He didn't know what he needed to do. He didn't get the approvals correctly and had to come back. And by blowing all of the air conditioning dust all over our bedroom, everything up in our bedroom's a mess, so we had to clean all of our beddings.

The last claim I submitted to American Home Shield was for a pump. I had a good experience submitting the claim. The contractor they sent out was professional and courteous.

I've had nothing but positive experience with American Home Shield.

My most recent claim with American Home Shield was for heating. Basically the system wasn't working properly and it's making some noise. The contractor they sent was good. It was a positive experience.

They were really nice. They cleaned up after themselves and were really good.

I've used American Home Shield a couple of times. Recently, I submitted a claim online for plumbing. It was easy. The contractor they sent was great and so was everything.

My experience with AHS was pretty good. They did a good job.

I would recommend American Home Shield. They do all right. When you call them, they will come and do what they are supposed to do.

Excellent experience submitting a claim, excellent contractor. Very satisfied with American Home Shield. They're wonderful.

The whole thing was written up wrong because the American Home Shield lady wanted to send Sears to come and look at the washing machine and I kept trying to tell her it was a plumbing problem. They got Budget to come but the man didn't bring the right things and I had to call somebody else because he said the pipe was busted outside. And it wasn't really because when this other plumbing company came with the camera, he went out and unclogged the plumbing.

American Home Shield has been the best decision I have ever made, especially with a new home purchase.

When I purchased my home 13 years ago, it came with a home warranty, what a life saver. I recommended this company to everyone including my current boyfriend who has used the service twice. In the past 4 years, I have seen a decline in both customer service and the technicians dispatched to repair your items. In one instance at my boyfriends home, a repair was needed and the technician ordered the incorrect part, after we had waited a week for him to come the first time. My boyfriend would not let them back in the house so they then sent Sears after another week and it was fixed shortly thereafter.

My most recent claim with AHS was for an appliance. It was making noise. The contractor they sent were professional. They told me the problems with the appliance. But my claim got denied so I’m disappointed about that. It made no sense. It was a wear-and-tear.

My wife called in our problem with the air conditioning and they were very prompt and efficient. Everything has gone well. Our AC didn't work at all and now it works great.

We filed a claim to American Home Shield for a heating problem that started right in the middle of winter. Our interactions with the contractor was very good. They were professional and courteous. I'd recommend having AHS.

We've been with American Home Shield for a long time. The most recent claim we submitted was for the plumbing and the contractor was very nice. We were able to get the problem fixed quickly.

I would recommend American Home Shield to a friend.

I’ve been using American Home Shield for probably 15 years. I like them and I'd refer them.

We've been satisfied. with American Home Shield. We've had no problems with the plumbers that they sent. They did a good job. The first claim, our garbage disposal went up and the man came and he said the only thing to do was to replace it so he brought two, because we said we thought we would like to upgrade. He brought an upgrade and replaced the disposal. And the next week or so, we were using our dishwasher and the water didn't empty out of it. We'd never had that problem before so we figured it was related to the garbage disposal.

I like American Home Shield. I have no problems with them at all and would recommend them. I just submitted a new claim this morning that they are going to come out for. I've only had their contract for a couple months and I only wish I had done them years ago.

We recently made a claim with American Home Shield for our plumbing problem. The contractor was great. He came out and fixed it without a problem. They were absolutely phenomenal. It’s been great and nice.

I was impressed with how quickly American Home Shield was able to come out from when I made the initial request. The next day, they were on the phone with me, and the following day they were here. So that was really good.

We've had American Home Shield for 11 years now. Recently, we happened to get a note from our pool cleaner that the stuff from the filter was backing up into the spa. So we called and had it taken care of. It was very easy to submit the claim. I've been very, very pleased with all the contractors that they have sent over the years. They were all professionals. Signature Pools is exceptional.

I feel after trying to use my home warranty numerous times AHS to address problems, AHS dispatches the most incapable service man I had ever seen. After coming to my house and charging me, nothing, I mean, nothing has ever been fixed correctly. After contacting the company about my issues, it seems the operators care less than the serviceman. I work extremely hard for my money and cannot afford to give it away especially to a company that is suppose to have my back. I am extremely dissatisfied and am currently looking for a new home warranty company. I suggest you do the same.

American Home Shield has been very prompt and the service there, especially the people who come, are very professional. That's the good part. The thing is that they increased it from last year. This year again, it has gone up from $60 to $75, and also the per monthly thing has gone up.

The people at American Home Shield were great, a lot better than my last American Home Warranty! They are a lot cleaner as far as the way they handle things, and their contractors are a lot better than what the previous company had. They are customer-friendly, willing to help and get straight to the point as far as the problem. There was no fluff. From whatever the problem is, they fix it and get it done.

Generally, the experience with American Home Shield has been good. It has been acceptable.

I've only been with American Home Shield for about 3 months and I have submitted claims for heating and electrical work. The contractor they sent out was excellent.

This is the fifth or sixth time working with American Home Shield. It worked out very well, as usual. They always do a good job. I called it in a weekend and the guy couldn't get out there till Monday, but I understood that. We could deal with the cold water but they rectified the problem very quickly. I'd recommend to anybody and I recommend them to everybody. All of my family and so forth because they do exactly what they say they do.

We made a claim with American Home Shield about our heating. It wasn't coming on. My husband had to call someone because we didn't have the heat, and then they sent a repairman out the next day and explained what was going on. I wasn't present downstairs when they checked it though. They were just talking. Everything went well. They told us what to do and they turned it back on. The contractor seemed to be very knowledgeable. We had no problem at all. I've not been with them that long. We just moved in the home and we got a year’s contract with them, so hopefully nothing goes wrong. But if it does, we'll call them.

We're real happy with American Home Shield. They are so accommodating. This last experience, we called and the guy was here the next day, and just took care of the problem and helped us out. So, it was wonderful.

American Home Shield come out and they know what they're doing. They put in a defective motherboard in the dishwasher so they're gonna put another. Right now we're waiting for parts or replacement. But otherwise, it's been great. Making a claim was quick and easy. AHS people were courteous and friendly. The contractors they sent were fine. They were polite, professional and efficient. No problem at all.

I submitted a claim to American Home Shield online and it was easy. The contractor they sent out was very knowledgeable and very careful and did what he was supposed to do. I was really glad it could be fixed.

Stay clear of this company. I recently had one of my HVAC systems needing repair. After notifying AHS and a technician diagnosing the problem, AHS said I would have to pay $3,255 and they would pay $569 because the coil leaked. This is because they wanted the entire system replaced but would only pay for the least expensive portion. So the warranty company I've had for 5 years agreed to pay about 17% of the cost and require the customer to pay the remaining 83%. They would only cover the system if the entire system was replaced. Something is definitely wrong with the math to me.

My experience with American Home Shield was fine.

Bought our new home March 4. Still have never received our policy from AHS. Yesterday, the springs on our garage door snapped. Cost of repairs was $422.00. American Home Shield stated they only cover the $32 dollar door opener if they go bad. I was told I could expect my policy any day. That it would be in a plain white envelope and might look like junk mail - sort mail carefully. It is junk mail!!! Save your money for your own repairs. American Home Shield is a scam.

I made a phone call to American Home Shield and the guy came out and fixed it.

I submitted a claim for my garbage disposal with American Home Shield online and it was easy. The contractor arrived on time, did the job in about a half hour and was out the door. American Home Shield is easy to access and has friendly folks.

I have no real issues submitting claims with American Home Shield whatsoever. They're very easy to do online or even when I call, if there's a problem with the website. Usually the contractors are pretty decent. The last one that they sent was awesome. In and out in about 20 minutes. I've only had one issue with them, and it's one of those things that I don't think they're going to cover because of the fact that it is so hard to diagnose here in Phoenix and I'm pretty much hosed on it because they're not going to take responsibility for it. But other than that, I've been totally happy with everything they've done.

I live in Washington State and we had freezing temperatures. All of a sudden, the furnace wasn't quite working right. I set my thermostat at 68 degrees to try to keep the house warm and it wouldn't go above 63 and the furnace was running non-stop, it wouldn’t turn off. So obviously there was something wrong there. When I submitted the claim, I did it through American Home Shield’s automated phone system. I tried getting online but there’s something wrong with their website; it wasn't working right. But filing it through the phone system was really easy and simple and I got a call back within four hours from the actual service company, so it was a pretty easy process.

We've only had one claim on our current policy with American Home Shield and they took care of it. So my recent experience with them was okay, but I've had other experiences on previous homes with them, or previous policies, where they did not honor their commitments. They have looked for ways to get out of paying. Little loopholes.

My dryer was messed up as a bearing went out and American Home Shield fixed it for me. The contractor they sent did good. I've dealt with AHS for a couple of years and I've always had real good service on any claim that I called in. I haven't had any problems at all.

They were there when I needed them and they answered every question that I possibly could have thought of.

We're still early in the American Home Shield plan but so far, the experience has been a 5. They've been very nice.

Overall our experience with American Home Shield has been fine.

I had two plumbing contractors from American Home Shield on two separate houses. One didn't meet the needs and I had to get a private contractor to finish the work. The other contractor was fine.

My experience with them is usually very good but the last time I had some trouble with identifying somebody to take care of me.

When I submit a claim with American Home Shield, I don't normally deal with a person. I use the online thing. It's easier. The contractors they sent have been great.

I don't have a problem with American Home Shield personally. It's just that you don't have a very good choice of people you get to pick to come to your home.

The representative was very courteous and professional. He told me exactly what was wrong and went from there and no problems at all. My garage door works great. And the contractors were very professional as well.

I would recommend American Home Shield. I've not had any problems with them at all, none whatsoever. Every time I needed something fixed, they were right on the spot, and when I needed anything, I just put in my request online.

The ceiling fan in the kitchen had no power even though the switch was on so there was no light and no fan. When you turn on the light or the fan, nothing happens. Electricity did not get to the fan motor. I put in a claim with American Home Shield by email. The contractor found the problem and had to order a ring that goes around the fan motor. He said he had to come back. They kept sending him the wrong part. So when he came back in two weeks, he brought a whole new fan. A brand-new fan gets another 10 years or $100,000, whatever comes first. I'd recommend them.

We've been with American Home Shield for over nine years. Submitting the claim wasn't the problem. The problem we had was their follow-up. I have a problem with the people that came in to do the work. They did something and we were without heat for several days. American Home Shield only provides a minimal amount of coverage for heaters or any kind of accommodation for people who are in need of heating or comfort levels to an emergency. That's one of my problems. But I would still recommend AHS to a friend.

Everything was easy, I just set up the appointment with American Home Shield and they came out, fixed it and it was great. It was really professional. Everything was handled very speedy because my heat went out and they were here within a couple of days. I was satisfied.

We've used American Home Shield a couple of times. It was good. The contractors were nice and it went real well. We didn't have any problems.

There were actually two things at once. I did everything online with American Home Shield and didn't even talk to a person. But it all seemed to work better than I expected it to. We had a heating furnace problem and a garage door opener problem. The automated system understood what I was saying and got the right contractors who called me. Then I was dealing with people, the contractors. It was a good experience with both the heating contractor and the garage door opener. It exceeded expectations and they were reliable contractors.

I have no complaints with American Home Shield whatsoever. They're very good. They've been good to us all these years.

The experience with American Home Shield was good. This is the first time we had to - we bought all the stuff and had it done, and then they reimbursed us. So this is a new experience. It was a little bit exasperating, but it worked out fine.

I've been with American Home Shield for almost four years. My experience in submitting a claim to AHS was very easy as normal. It was a very good company. I've never had a complaint.

American Home Shield responded immediately. I had submitted a claim for my duct work in my attic. They sent the same contractor. The first time he came, he did not fix it. He told me it was fixed but it wasn't. I didn't know it until it happened again and when I called back, they told me that it wouldn't be covered under the same call because it had been two days longer than 30 days. They have been prompt and courteous. It's just the contractors they use. I would recommend them to a friend but not the contractor.

American Home Shield was on time and they were good, but except for just one time when it didn't work out right.

American Home Shield saved us quite a bit of money over the past five or six years.

Tried for 1.5 hour to access your Appliance Discount site, followed direction and could not access. Why would you all advertise this when it clearly does not work??????? What is the number for Discount Appliance number?

I would recommend American Home Shield as my experience with them was terrific.

My microwave didn't work. I had a service done last month with American Home Shield and they were good. In submitting a claim with them I usually get a recording and I just submit my request through these automated systems. I don't actually talk to anybody. The contractor that they sent to my house was nice. The only thing was that he had to replace the circuit board and he didn't have it. So I had to wait a week to get my microwave fixed. I don't really blame him. But at the same time, it took a week to get the problem really fixed. The second time they sent somebody up. They got it down and the problem was solved.

I filed a claim to American Home Shield for a heating problem. Submitting the claim was fine. Did a phone call. AHS took care of it right away. No problem. I would recommend AHS to others.

They always get the job done.

Our garbage disposal didn't work. I could never fix it. When the contractor came here, he just turned one button for the garbage disposal and it worked. At the same time, the bath tub was leaky because one small stuff blocked the hole. I asked him how to fix it. It's a very simple fix, only I had no idea about what happened. Very satisfied with American Home Shield.

It was very easy to submit a claim with American Home Shield. It was an issue with the furnace and it was resolved and it's better. The contractor was very professional and courteous.

The AHS contractor who came in for a regular service call on our air conditioning was very good. Had no problems.

I haven't had any problem with American Home Shield at all. They just sent somebody out here this morning for the furnace. They are saying that it has to be replaced. They were professional and courteous.

I submitted a claim with American Home Shield for heating. The contractor came in and did his work. He's a polite young man.

I submitted a claim online with AHS to fix the valve of my water heater. They were there in a short period of time, very knowledgeable, courteous and friendly. Our experience with AHS has been good so far and the repair has made everything better.

I would recommend American Home Shield. They were great, professional, and got their job done.

Generally satisfied with the American Home Shield.

I had American Home Shield do a maintenance check on my heating and air condition. It went fine. No problem.

American Home Shield has always been good to me as far as submitting any claim that I've had in the past and they're courteous to me also. The only thing is their hold time is expensive a lot of the time whenever I call. The last claim I had, they had an unlicensed plumber go ahead and install my hot water heater. He was professional towards me. I didn't know about the unlicensed part until they called and told me.

I had a contractor from American Home Shield come out for routine maintenance and he found a capacitor or something that was shot on one of the air conditioning units and the other one was about to go. So he just repaired them. We had just bought the house at the end of January and I had him out in the middle of February. He was courteous, showed up on time and did the work quickly. He had to make a return because he didn't have all the parts he needed but he came back as soon as he said he would. Everything was fine. I would recommend American Home Shield.

We've submitted several claims for years with American Home Shield and they do a great job. Whenever I submit my claims, they are very timely, have always been fair and take care of us well. We're in an area where there is zero unemployment and it's hard to get help but the local contractors that they send out do the job well. I will recommend AHS.

I've been with American Home Shield for about 15 years. One time, the lights on the dishwasher were blinking so I called American Home Shield and they gave me a person that would come and fix it but he said to me, "I can get through it with you on the phone," so he did and all of a sudden it started to work again. So he didn't show up that time. But then a week later, the whole thing just didn't even come on. So I called American Home Shield again. The same guy called me. He came out and said it was a heat sensor something that was broken and he replaced it and everything is working. He was really good. He said they're a small company and they're really really excellent!

My tenant's dryer stopped working. The contractor was good, but had a problem, however. American Home Shield has started a new policy in which they only buy parts from themselves. It is their internal system. So they will not buy parts from a supplier who has parts in the community in which they are doing business. It's not the way they were doing it before. The local supplier had the part but American Shield did not have it. And so American Shield called the manufacturer who said it would take two months to make it. And we had to go out and buy a new dryer while we waited for the manufacturer to make a new part and send it to the community in which the property was located. It was a very long process and unfortunate because the part existed in the community. Generally, they're quite good. But this policy is very restricting. And so plan A would be do we have it? If the answer is no, plan B would be to buy it from a local supplier who does have it. But they don't have that plan B in place. I don't know a hundred percent factually that it's their policy. It only seems like 85% because it has happened to me on two of my properties. It appears to me that is what they're doing.

It was a super experience with American Home Shield. I enjoyed it! They did a great job. I had one claim for the heating and one for the garage door. The contractors were very professional and courteous and did a wonderful job. I'm very pleased.

We're realtors and we've been recommending American Home Shield to our clients for almost 20 years probably. They've done a number of repairs. We've got a couple of different rentals. Ordinarily, my wife sets up the appointments and whatnot or she at least calls in to American Home Shield. I do know that trying to navigate even through the push button system, trying to get to a customer service representative is a little bit challenging.

They were very good. We've had American Home Shield for several years now and I really enjoy it. It's so comforting to know that they're always there for you when one of your appliances break down because it's really hard sometimes to get the right people to come out and repair. They saved me some money too. Sears has just come out for the dryer. The repairman was very nice, much nicer than the one we had a long time ago. This guy was very polite, very nice and very explanatory.

I most recently submitted a claim for our leaking disposal with American Home Shield. The reps were always friendly and courteous. The contractor that they sent to our home was great and he went ahead and replaced our disposal. I have always been happy with American Home Shield and have recommended them to people. The only time I've had a problem was when our washer and dryer broke and the service provider they sent out here was not the greatest. They weren't able to fix it and it took them forever to get back to American Home Shield so that they could give me the order to the part. We had a real tough time with that situation. I don't think it was American Home Shield's problem. I think it was a misunderstanding on the part of the providers that were supposed to be doing the job.

I have the GE man out here right now putting in my new refrigerator gasket. He is very professional, very courteous, prompt and right on time. Called me in advance as to when he was going to be out here. Had plenty of time in advance. And when he said the parts were going to be in to come to the house two days ago, waiting on him not a problem. Very satisfied with his work, professional work.

Our experience with American Home Shield has been very satisfactory.

I've used American Home Shield for 10 years. They cover seven houses that I own. I have a claim on the ice machine. Well, it's not over yet. They sent the wrong company, so the experience wasn't very good. The ice production was down. It was so noisy, I couldn't sleep at night. I called to turn in the claim and lady called and I explained the condition on the machine and she refused to fix it. She said that they don't fix noises. And my particular policy on my house is almost $1400 a year because I have a large house and I have a super super warranty. I was so shocked I said, "What do you mean? I'm paying you $1400 a year. My ice machine production is half of what it's supposed to be; it wakes me up at night, rattling and making noises, and you won't fix it." She said, "That's right. We don't fix noises." And I said, "Okay. Well, let me have a supervisor." She said, "Well, I guess we could send somebody out but it's gonna cost you $75." And I said, "Well, certainly I expect that." So they sent somebody from Sears. Sears comes in and says, "We don't work on ice machines. But I still get my $75." So he took my $75 and left. They got another company who called and said that they would be by soon but I hadn't seen them yet.

My heating and ventilation unit stopped heating and I had to get American Home Shield to come out and take a look at it. They were right on time and efficient and courteous. It all went well. And the unit is working perfectly right now.

The evaporator core went on our a/c and Air Zone said that in order for them to fix the problem due to its location, we would have to call an engineer and have the trusses in our house moved. They refused to discuss further. When I call AHS they said I could not get a second opinion but if I did have it repaired by someone else, they would reimburse me $240 for parts, labor and tax. I did call Assured Air and they very willingly repaired the problem but it cost me $2650. I am disgusted with the attitude of Air Zone and how dare they say that I had to move trusses... at what cost? The other company had 2 guys in the attic and took care of the issue in a couple hours. I have otherwise been pleased with AHS and their repairman but this time I am extremely distraught. I pay monthly for coverage and to be treated this way stinks. I have 2 houses insured with you and still we were treated like a "bother" by everyone who spoke with me... AHS and Air Zone. I bought the policy because I cannot afford total repairs and now on my fixed income, with a son in college I have to pay $2650 for what you would have paid $240. Ridiculous. I dare anyone of you to be happy about such treatment and expenses.

I had a burst pipe in one of the walls in the bedroom and I submitted the claim to American Home Shield. It was a very positive experience. They were helpful. It made me glad that I was a member. Even though the plumber had problems finding the leak, he did his best. It was a hard thing.

It's really hard to rate the experience with American Home Shield because when I had my hot water heater fixed, I was so happy with it. And with my dishwater, I was so happy. But my washing machine was an absolute nightmare to the point where I told American Home Shield that their technician was to never be let on my property. I ended up bringing an outside source in to go over what this guy had tried to do to my washing machine. He sabotaged it in trying to get work done on it. And it was a $60 part that turned into over $800.

We've had a claim for our washer and our microwave. About a month ago, the microwave just stopped working and had a burning smell to it. We filed a claim with American Home Shield and it took a day or so before we heard from the company to schedule the appointment. He came out and looked at it and said that he needed to contact American Home Shield to order the part. The contractor was courteous and professional. The microwave is fine now but he's coming out again for the washer. The experience with American Home Shield has been really good.

We're going to keep the American Home Shield plan. We're satisfied with it and have nothing but good experiences with them.

I have been a customer of American Home Shield going on 5 years and they have been very good to me. It has been well worth the cost of the policy. My most recent claim was for the water heater. The contractor was here this morning. He was a very nice young man who checked it out thoroughly.

I would recommend American Home Shield as it is convenient and a good price.

It was cold in the house and so I called American Home Shield the next day. They sent the representative out to fix the air conditioning the next day.

My most recent claim with American Home Shield was for the microwave oven around the end of January. It didn't work so I needed a technician to come and take a look at it. The representatives were friendly and courteous and the contractor was great. They did what I needed to have done and they’re reasonably easy to use.

The experience working with American Home Shield was good. I would recommend.

This was my first experience working with American Home Shield. The contractor they sent was a good guy.

We have an American Home Shield policy and had a refrigerator problem. So I’m supposed to call if I have a repair. It really wasn't anything special. The reps were friendly and the contractor they sent did an excellent job.

I recently had my air furnace go out. AHS required a bid from two contractors. Both recommended the furnace be replaced along with the air conditioner due to its 25+ years of age. I had a third contractor come out that recommended the same. AHS agreed to replace the air furnace. In Jan, the temps in VA were in the teens. The AHS approved contractor chosen to perform the work was rude, inflexible and would not estimate a date of repair.

I have a new washer and a new dishwasher. The first contractor sent to install the dishwasher didn't know what they were doing. They said they couldn't close off the water which was a lie. I had to pay a plumber and another $75 because the man that finally brought the dishwasher a week later said that was ridiculous. He could have turned this off. The plumber didn't change anything and just reached in and turned it off. I was really unhappy that the first guy was not capable of doing it. Of course their excuse was, "Well, they're not allowed to use any equipment." I said, "the second guy that came bent down and turned it off. That's no equipment. He didn't change anything." But American Home Shield is doing a real good job. The plumber was great and said sorry that I have to pay for this.

I believe that American Home Shield is a good company. I'm very pleased with it. I've had no problems, except for one time. And that one time, it was resolved after I talked to a supervisor.

We appreciate American Home Shield and we would recommend it. We've been satisfied with this first experience, and the contractor they sent to us was good.

Submitted a claim for our hot water tank. Their reps were courteous and friendly and the contractor they sent was professional and courteous as well. I'd recommend AHS.

What American Home Shield says and what they do is not the same thing. I'm up for renewal and they want me to pay $750, and they've gone up on their service charge. They are out of the ball park for the cost of their service.

The last time we had a problem, I was a little bit misinformed by the person that answered the phone at American Shield. It probably took a couple of days longer than I would have liked but it was during cold weather and our furnace had died. It took eight days for it to get fixed. However, they had to order a part. I called at about three o'clock Sunday morning which was when it died and was told that somebody would call me within the next few hours. However, that wasn't the case. It was Monday sometime before they called and they didn't come until Tuesday. They ordered the part Tuesday and it came Friday, and they put it in Monday. In the meantime, we lived on heat from a fireplace. This is during a very cold spell. I have no idea who it was that I talked to and she probably misunderstood my question about when they were going to be there, but the problem got solved.

I'm very happy and satisfied with AHS. This is my second year with them. I've had my oil pump, microwave and AC fixed. They're good and I've recommended them to my family members already. The last claim was for my stove. They had to order the parts. The parts only came in yesterday and the technician will be coming tomorrow to install everything.

We filed a claim for our air conditioning. All my husband did was set up the appointment, and the man came out and fixed it. He was nice and I liked him. I haven't had any problems with American Home Shield. They've been very responsive every time we have called. But the man that came out recently, because the thing was making a lot of noise, didn't really want to spend any time. He just basically stated that it's making a noise and the company didn't care if it's making a noise, as long as it's working. He didn't want to wait around till the noise would start again. He said, "I think it's just defrosting," but he just guessed at it. And he said, "If it quits working, call me back."

My experience with American Home Shield has been fine. I did it all this on the web, with the questionnaire that they already have. The plumbing was clogged and now, it's working. The contractor they sent was fine.

This was my second experience submitting a claim with American Home Shield. The Internet was down so I had to do it over the phone. The rep I spoke with was friendly and knowledgeable and the contractor was extremely professional and courteous. Everything went fine and was easy. The heater works now.

The experience with American Home Shield was frustrating. I don't like them but the guy who came to my house was good.

American Home Shield has been responsive and they have taken care of everything that has been covered by warranty.

The contractor American Home Shield sent for the plumbing claim I submitted was very good. He called me and came over when he said he was going to. He explained the job and did the job well. I was very happy.

I would recommend American Home Shield as they got the job done efficiently.

I called up American Home Shield about plumbing but just prior to that I had called about a slab leak. Initially it was a slab leak. Someone came out and did the job and then about a week and a half later, another leak surfaced. Of course I wasn't covered at that point because they had already expended the $1000 that is allotted for slab leaks. So when they put in the second request, it was for plumbing, but at that point what they did was tell me that they would send the person out to take a look to make sure it was a slab leak and if it was, that there was nothing they could do about it.

I've been with American Home Shield almost 14 years. The most recent claim I made was for the dishwasher. I've had somebody out here over the years at least twice on that dishwasher. The contractor they sent out this time was fantastic. Some of their contractors are not too swift, like the one that we experienced with our refrigerator, but this guy was super good and nice and it went off really good. He also has handled my dryer and he did a super job with that. Some of these people in the past were bad. But when they give me one that I've had experience and know is bad, I'd say, "Uh-uh, I ain't taking him."

There was no cold water and ice coming out of the fridge. We placed a claim with American Home Shield and the contractor they sent out were good. They changed a part and it was done the way I want it done. I’m satisfied with it.

Extremely unhappy with AHS. Been with them for 13 years. Had to buy Washer & Dryer - 30 year old Appliances. Refrigerator stopped working. AHS sent 3 techs in 3 weeks - food spoiled and I had to buy new one. I have paid them a lot of money over the years and have received very little service. Talked to several homeowners who have AHS who aren't satisfied. I am changing companies - have found three that offer better service guaranteed and a whole lot better prices.

I haven't had any problems working with American Home Shied. I submitted a claim for the garbage disposal this last time. It was easy to file a claim. I wasn't here at the time they came as I went out to work but I heard everything was good with the contractors they sent.

We filed a claim to AHS for a hot water heater. They took someone out. They made contact with the plumber immediately who got a hold of me, and within 24 hours, they were there. I'd recommend AHS.

Twice now a service tech from AHS has needed to leave my house to go and buy a needed part for my furnace. Both times the tech was informative and prompt. My furnace works well now with its brand new pieces. I highly praise AHS and would recommend to any homeowner.

We've only had American Home Shield in November. We've only had somebody come out one time. It was for the space heater in the ceiling in the bathroom. The whole process was very nice, very easy, very helpful and very friendly. From everything my husband said, it was just a very pleasant experience with the contractor. He was very handy and helpful. And it's perfectly working now. It was a pleasant and helpful experience, totally successful.

Submitting the claim with American Home Shield was fine, but then it took them quite a waste of time to get the washer fixed.

American Home Shield has been very helpful and useful when I need them since I am a single parent now. It really helps out that I can call them when something goes wrong. I submitted a claim recently for my heating unit and it was a very pleasant experience. It's putting out pretty good heat and the contractor changed my thermostat that was obsolete, old and antiquated. So the heating unit is a whole lot better.

I put in a claim with American Home Shield to have my AC checked. I had it checked yesterday to make sure it was in working order for the summer. I had no problems submitting the claim. They called me up because I'm scheduled to have twice yearly check-ups and evidently that has worked out.

My experience with American Home Shield was great. The last claim was for my outside heating unit, my heat pump. I had a bad wire in it. The wire had rusted. At the outset, when we had really frigid cold temperatures outside, the unit wasn't running at all, and now it's running constantly, as it is supposed to. We had 7-degree weather.and the contractor said that it was not going to run at that. But he came out because the weather warmed up some and replaced some wires and it has been working fine since then. In the last five years, I've never had any problem with anybody American Home Shield has sent out here.

American Home Shield is awesome. We needed the heater and called them. We were thinking these guys would take at least a couple of weeks and they just came within a couple days, so it was fast. They helped when it was needed. We didn't have any problems with them so far.

I had a very good experience with American Home Shield. The contractor they sent was very good and very efficient.

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The service from American Home Shield was outstanding. I called them on the automated system and I just told the system what was wrong. I had a leaky faucet and they sent someone out here to get it. The contractor was very good. I was very pleased. I have a brick-paved driveway and he parked his van in my driveway and it was leaking oil. And when he left, I see I got two oil spots. I didn't realize it until he left. This driveway was new, less than a year old and it really aggravated me but his work was fantastic so I never even called his company...

It was easy to submit a claim with American Home Shield, and the company they sent was professional and courteous. They noted some mistakes that the previous contractor had done. They were really helpful and fixed them up for free. That was nice.

There was a leak in my restroom. It would start and stop, so we weren't sure exactly. The shower curtain would be left open and water would come out of the shower and seep through that way. It took us a couple of weeks to figure out because it wasn't a constant flow that was coming out. I submitted a claim with American Home Shield and the contractor they sent out was good. He identified the problem pretty quick and fixed it within the hour.

I never had any problems with American Home Shield. They've always been prompt, except for one incident and it wasn't them. It was the contractors that they sent out that didn't want to repair something that was costly.

My heating unit cuts off periodically at night on its own so I called American Home Shield and they referenced me to an agency that came out the following Monday and it has been working ever since. Everything was smooth, I just paid my deductible and that was it. The claims representative was very helpful. She offered another resource because the company that they initially had was already booked.

Working with American Home Shield has been positive for the most part. My last claim was for the garage door opener and the repair person that came was fine and took care of everything. I would recommend them.

The contractor American Home Shield sent was good.

I've been with American Home Shield for about a year. It was a good experience submitting a claim and the contractors they sent out were professional and courteous.

American Home Shield is very efficient and friendly. I had put in a claim for a garage door opener. The chain had broken. The representative I spoke to was excellent.

My most recent claim with American Home Shield was for the water heater which they had to replace. Everything went fine with that and I was pleased. The first time, it was for the garage door opener and it turned out that nothing was wrong with it. I had to call AHS using that telephone recorded message thing. It doesn't always work for me because you can't ask questions about various things and I would have preferred speaking with a live person. For instance, I didn't know that their contractors had only two days to respond to your call, and so I had to wait a little bit longer than I would have if I had known about that.

The contractors that American Home Shield sent have done a good job for us. I would recommend having AHS.

I started with American Home Shield in California. My most recent claim was for a leaky water heater. The process for submitting a claim went well and we liked the contractor they sent out a lot.

We're very happy with American Home Shield. They've been very cooperative in the problems we've had with various pieces of equipment in the house. There was one time that we had one party that showed up here that wasn't too good, and I had to call them back. We were able to change it to somebody else that we'd had once before that were very good.

My most recent claim with American Home Shield was for a faulty pump motor on pool equipment. The contractor was very good. I would definitely recommend them.

The last couple of times I've filed a claim with American Home Shield, I went through the automated system. The contractors they've sent have been pleasant. The last guy that was here was for my stove. He actually went and got parts and brought it back. It was the same thing with the air conditioner. If they need parts, they all managed to go out and get them and bring them back instead of leaving me to wait. It's great and I prefer that. They are efficient and get the job done. Every time they come, they fix it right then and there. However, you can't request for a particular contractor. What could use some fine tuning is being able to request the same contractor because I already had this person in my home and they already know this piece of equipment. But it's a new contractor every time and that's a drawback. Other than that, they do an awesome job and even though it is a new person every time, they do well.

The American Home Shield people understood what I wanted and someone had told me that people would be giving me a call. We had the garage door opener fixed. It's much quieter now. I didn't think that they could fix it but the contractor was able to fix it. It works a lot better. My wife said they were very pleasant people to work with. It has been a good experience. A customer of mine was the one that told me about American Home Shield and I was pleased with my result.

American Home Shield is good at fixing things. I submitted a claim with them for a swimming pool problem, which started last Friday. The ring over the hose and the filter together exploded and all the water leaked out. I called the service guy right away because he's done some other work on my pool before. I told him that it was the Jandy filter that needs to be ordered from California. He hadn't even gotten an authorization from AHS yet and he was already looking for the part for me. He got the part on Tuesday and put it on a Wednesday. Awesome! It's pretty good service there.

The contractor American Home Shield sent out was awesome. He was very informative and explained to me everything he was doing. The representative that I spoke with was very courteous and very friendly. I had a stoppage in the plumbing and now it's good.