American Home Shield Reviews

I was getting my air conditioning serviced and American Home Shield sent May heating and Air. I reached out to AHS online. Their website was easy to use. I like how they advertised all the promotions that's going on. The tech was professional. He talked me through everything that he was doing through the procedures. He presented me with the grade of my AC and let me know about the pressures. I like the coverage with AHS. If they're not able to fix what is broken, then they would help buy another appliance or give me a discount on another appliances.

My experience using American Home Shield has been all right. I haven't had any issues with the contractors that they've sent. I've had issues with their evaluation and it's hit or miss based on the customer service rep that I speak with. One of the times, I had an issue with one of my appliances, and the person that I spoke with was not helpful. I asked them to get escalated. I got transferred to the retention team, and that lady I spoke with was extremely helpful and very customer service-oriented. She helped me out and got the issue resolved. Overall, AHS is very quick. Once you submit your claim, they're very quick to get a contractor out. With this particular complaint, the issue that I had took a little bit longer because I was going back and forth with the person I was speaking to on the phone before I got transferred.

I've had a very good experience with American Home Shield. I'd recommend it to friends. We asked for the service for springtime for the air conditioner. My wife said the contractor did a good job. Most of them are foreign-born, but they could speak English.

I used AHS to get keys made for the house and the tech who was sent out was fine.

I used AHS for an AC tune up that ended up costing me $100 and then that same week I saw advertisements locally for less than $100. Also, the tech said there is something wrong with my air conditioner, but that I have to wait until it went bad for him to fix it. I thought it was kind of ridiculous why he wouldn't just offer to replace the sticky valve then. I don't know if it has really benefited me, but there's a comfort in knowing I have it if something went terribly wrong.

They're pretty good about telling me when I should have my AC and my heating tune-up every year. I've had a pre-season check and the tech looked at it, gave it a good bill of health, and left.

My experience with American Home Shield has recently not been great. We had a refrigerator that broke and it took several months to get it repaired. We were without a refrigerator and it's a family of five. They sent several people out to try to repair it and we asked several times how come they were not replacing it if it's so hard to fix. It works now but that damage is done. I had to pay for a lot of food, eating out and finding different things we could do without a refrigerator -- even through the holidays. They did not seem to want to help us through that or see the urgency in that even though we pointed it out to them several times. But it didn't stop us from being a customer because I feel like at the end of the day, the warranty is worth having. If something breaks, knowing that I can get it repaired for usually relative ease and having the option to get a new appliance, although it didn't seem to work out for the refrigerator, it's worth keeping.

We requested service with American Home Shield for an air conditioning tune-up. The time before that, it wasn't cooling properly, and the repair people were able to fix it the same day.

I absolutely love AHS. I recommended them to two other people the other day. I prefer to call somebody by phone when I submit a claim but the few times that I have done something on their website, it's been easy. Absolute Heating & Cooling came and serviced my AC and they were great. The tech explained to me everything he did and he gave credit to whoever installed the unit and let me know that they did a great job installing it.

I had one claim to maintain my air conditioning. I called Home Shield, and the guy did good. I recommend American Home Shield. It's expensive, but their customer service is very good. They take my call, and they're very nice.

I requested service for a routine maintenance, and the service company said that everything is fine and the unit needed a filter. They were very friendly. Overall, American Home Shield gives me peace of mind. I've also had it before in other homes and it's an efficient way to keep everything running properly.

I have two policies with American Home Shield and when signing up with them, they're very attentive. But sometimes, when you're calling in to schedule services, it's best to do it online and have them contact you to set up something. You can then make sure it gets set up correctly before they send anyone out. Using that call-in number is problematic. Sometimes, when you're asking them questions and they can't resolve it, you ask to speak to a supervisor, but they won't transfer you to anyone else to try to resolve the problem. It's that first level of call, and if that person can't help you, you're stuck. They say they will try to escalate but they may not call you. You gotta keep calling back, and hopefully, you'll get someone who's been there a while who can help you. That's frustrating for a person who pays their premium.

American Home Shield has been good. We always have them check the furnace and air conditioning in spring and fall, and in the time we've had them, we've also had them come out two other times for things that have been broken. The contractors that they've used have been good. Recently, we had our air conditioner checked for the summer. My husband told me the tech was a good guy and checked everything out, and it was fine.

I would recommend AHS. When I wanted to have my AC checked, a contractor was out in 24 to 48 hours. It was a very short turnaround, and it went well.

I used AHS to get my AC serviced, and everything went smoothly. The technician was super professional.

The technician who did the annual maintenance on our unit did a wonderful job. I was very pleased with him. I asked him some other questions about maintenance and how often I should, and he was very helpful. I like that I could call American Home Shield and their contractors would come out quickly, usually. It's a peace of mind when anything goes out. Everything I've had trouble with has been covered. I've had a few times where they've come out for the refrigerator, washer, dryer, and water heater. They're excellent. They give me all the information I need to be safe. It's also a fair price, especially with all the increases that have happened. I don't think they've increased as much as everybody else has after covid.

AHS has the best warranty for the same price as everybody else. Recently, I had some cleaning done on the AC unit. Somebody called me from A-US Air and set something up. It happened to be bad weather so the guy who was supposed to come out called me and we set up something for the following week. He was extremely professional. It turned out he had done work on this house for 10 years before we bought it so he was familiar where everything was.

American Home Shield is quick. They dispatch people and follow through. When nothing can be done about the issue, they always find a solution. Their contractor worked on my icemaker on my refrigerator four times, trying to get it fixed. They replaced part after part but they never could get it right. But it wasn't their fault. It was just bad manufacturer. When they finally couldn't get it fixed, American Home Shield bought the refrigerator out and let me buy a new one. Recently, Royal Flush AC came out for a preseason check on our AC unit. They went up, checked the attic, blew out the condensate line, checked the compressor and did a good job. Every time the contractors have come out, they've done a great job. They're congenial and well trained. I have had other service companies that send kids out with hammers to bang on things, but not this place. They seem to be very well qualified.

We haven't had any issues with American Home Shield. We always do our request online, and they show up and fix our stuff. Recently, we called the people that were gonna come fix the stuff, and they came in within a day and a half. We thought the unit wasn't fixed, so we called them back and they came. The guy said, "No. We did something wrong with it." The guy fixed it and now, it's working.

American Home Shield is very responsive. There was no heat in our master bedroom and one of the other rooms, so we scheduled an appointment with them. It was very easy, and I received an email about the repair company, their name and when they would be out. It was well coordinated by both the home warranty company as well as the repair company. They were very polite and the process was very smooth.

I am a little bit disappointed with American Home Shield. They refused to replace the dishwasher that had completely gone awry and they insisted there is nothing wrong with it. Ultimately, it was leaking and causing me devastation. But even after it leaked and I called them twice for it, they said there's nothing wrong with it. American Home Shield dispatched two appointments and they kept saying that the dishwasher was fine. But I brought the water mitigation people in and they narrowed it down to the dishwasher leaking. I had to toss the dishwasher away and buy a new one. Also, I had to pay for entire floor of hardwood and to have my garage ceiling fixed.

Contractor came out on March 20th. Today is April 30th and problem is not fixed. Contractor is unresponsive to AHS RECALL, email and both of our calls/VM. AHS will not send another contractor nor escalate until... contractor responds... WHAT!!!?

We called AHS for an AC tune up and it was relatively easy to get in contact with a rep. We scheduled it right there on the spot and A/C Rescue came out. They were nice guys. They had some chemicals that they used and sprayed the unit down.

A & R Complete came out for the AC tune up and it was perfect. I made the appointment and they arrived the next day. The tech was great and told me everything I need to know. But ADA Repair came out for the fridge and it was horrific. It took almost a month for the fridge to get repaired and it was the worst service I've had. AHS should never have ever employed or called this repair company for the fridge and they should never use this company again. But obviously, they still are and I'm disappointed in AHS in that regard.

The claim process is all right. It's 100 bucks to send out a technician and then depending on what they see, if they can fix it, they fix it and they don't charge me. If not, I get money depending on what the problem is, like a percentage off of whatever the total cost of repair is. I had to get a new HVAC unit and they took three grand off for the total. My experience has been okay so far, although I had one issue where they had somebody come out and I wanted them to send somebody else to fix what the first contractor did. Initially, they wanted to charge me again but I was not gonna pay to have them send somebody out to fix what they messed up. Then, they put me in touch with management and they had somebody come out and gave me a free month.

I have asked American Home Shield repeatedly for a copy of my insurance, what they cover and everything, and I've never received it. I don't like that I don't know what's covered and I don't have a policy. I don't have a computer. I'm 80 years old. I'd like to see it in writing. Other than that, the cost is fine, and I haven't had any issues.

Every time I have a problem, they fix it. The furnace blower fan went bad and they couldn't find another blower so they added a new whole unit. It cost me $600 doing it but I still saved money because it'd probably cost me $3,000 to have it replaced. Most recently, Myers Comfort Specialists came out and serviced my air conditioner for the summer. But for them to only send out Myers was hard because I live in Tuscaloosa and they only come to Tuscaloosa two times out of the week. The tech was good, though.

It had snowed and when the snow had melted, it dripped down into the fuse box. One of the fuses at the very top had trapped water and because of that, it shorted out the fuse in the box. I submitted a warranty request on American Home Shield's site. Fix It came out to replace that particular fuse. The tech said, "Hey, sorry that they don't cover this. So you'll have to pay out-of-pocket." I paid for it right there. Everything was simple. Fix It came out really quickly, and it was over and done with super fast. It wasn't a hassle. AHS got good coverage. They have incentives like the one where you get your AC looked at.

The coverage with American Home Shield isn't very good. With a couple of things that I've had done, they didn't really cover much. The technicians were great though.

It’s easy to set up a request with American Home Shield online. I usually speak with the representative if I'm having an issue. The turnout time is quick. They get back to me usually that day and say they're assigning it to someone and usually, by the end of the day or the next morning, I'm being told who it was assigned to. Then I'm hearing from the person that it was assigned to.

I've always had good experiences with American Home Shield. The techs are good. They explain everything and don’t leave a mess in your house. If it's raining, they make sure they cover their feet with some protective gear. The reps are very nice and they make sure that they go back over with you on what the service call it's for. They wanna make sure that they understand everything that you're trying to request. I've never had any problems with them.

Dudley's Heating came out twice for normal check-ups during summer season change and one other time was a clogged water line. It was seeping out of the rubber seal area. The contractor was very good, polite and on time. They did a good job and went above and beyond what they probably should have. They give you suggestions. American Home Shield is a very dependable company. There don't seem to be any issues and they handle things in a timely manner. It's affordable. I've not had any issues with getting repairs done that were needed. Overall, I’m very satisfied.

The worst. Had an air conditioner compressor go out. Sent contractor and said they would fix the a/c but my portion would be $800. No details just agree to paying $800. Did some calling and found out the extra was for uncovered costs for refrigerant. Contractor cost was 110$ per pound. Local industry standard charge is 60 per pound. Contractor cost is $14 per pound. He later called and said he was sorry but signed a lock in price contract with AHS that he had to charge that much. Of course, HS denied that. My contention was either they forced the price, or they hire contractors who inflate their price with no concern for the customer.

We paid the blanket fee of $100 so the contractor could come out and do a check on the air conditioner before we turned it on. We always have it inspected in the spring and fall because ours is a combination heat and air. It was a normal check. They found this leak, fixed it and put new Freon in at the same time while they were here. I was glad that they didn't have to come back again because American Home Shield would have charged me another $100. I'm perturbed about what they're doing now since they were bought out by another company and merged with somebody else. It is not as good. And it has become more expensive.

American Home Shield is hit or miss. It's like pulling teeth to get answers out of them. The last couple of claims, I was able to do online. Online is painless. But the first few claims, there were some stupid hiccup thinking I wasn't closed on my house. So, I couldn't do it online and had to call in. On the phone was a nightmare. I may or may not be on hold until the end of time.

American Home Shield is a bit pushy. They give me more contact than I actually need. For a while, I got multiples a week, then once a week, now once every two weeks. I know they're there. I know I can use it if I need them. But if I have a problem I'll call. The contractor came out and did the inspection, and cleaning of the condenser unit. One of the guys mentioned that there was a modification that he thought might need to be made. I looked at it and decided that it didn't look like an issue to me. But I got a proposal and forgot it. They weren't clear on what the issue was, and wanted to charge me money to have the repair done because it was a modification.

American Home Shield takes care of things as quick as they can. If they gotta get a part, that takes time. The tech did a maintenance on the air conditioner out on the side of the house. That was a freebie preventative. Most of it is not preventative. But they've done it twice now. They did the one on the side for the AC, and the one in the garage, which is the heater. The tech was a very nice man. He seemed to know what he was doing. When they did the heater, they told us we needed to update our thermostat that's on the wall in the living room. That it was okay for now, but we need to think about changing it out. We took care of that.

I used AHS to do the rekey service and it went very well. Their website was easy to use as well.

I've been with AHS for eight years now and they're very affordable. When you own your home, you better have some warranty on it. I looked into it and saw that they had good coverage. We had our AC tuned up by Doctor Cool. The guy they sent out was absolutely fantastic. He was super knowledgeable. He walked me through the steps of everything he did. He let me watch and let me be a part of what he was doing and taught me some things about it. We had a flood in our garage too and they were great too. They helped take care of everything. AHS is worth it. It definitely saves you a lot of money.

Chesapeake Comfort Systems came out recently. I didn't have air conditioning or heat in the back bedroom of the house. The tech was very good about going under the house and taking care of it. He took a picture and he showed it to me. The vent and the ductwork were not connected. He connected it. He went back after he turned the heat on to see if there was heat. He went to check and the same thing with the AC, when he connected it to see if everything was working correctly. AHS is well worth the money. I'm paying a small fee every month. When I do have a problem, for instance, when my heat went out in the winter, I called the 24-hour service. They had somebody out here within three hours to fix my heat.

I got an email from American Home Shield that said it was time to schedule the yearly maintenance for my AC. I went on the website and it was there, and I clicked on it. The tech was very upfront. If I didn't have AHS, he would probably be the one that I would call. AHS is worth every penny and is affordable. The most that I like about it is if any of my electronics go down, I can call them. If they can't fix it, they replace it.

I recently bought a new condo. And part of the package that I got from American Home Shield is that they offer free change of up to three locks. I ordered the service and they did it perfectly. The tech was great. The service of AHS is really quick and they get the job done. They also have good contractors based on the experience that I had and it's good to have.

Filing a service request with American Home Shield is an easy and simple process. I've always used the online app. My most recent request was for a seasonal air conditioning checkup and the tech was professional, courteous and detailed. He explained everything that he was doing and why he was doing it. It took him approximately 30 minutes. I’ve used AHS primarily for the AC and the heater seasonal checkups. They've done an outstanding job.

I called and scheduled to have the locks changed and it took a few days. For a new home, it was later than expected. American Home Shield’s actual services were great but the administrative part was not good.

Air Majesty came out recently for the free AC check that American Home Shield does. The techs were okay, but I asked one of them if the Freon was low and he was like, "Oh, it's all right, but we really can't check it good until it gets hot." I might as well wait till it get hot there, but I still wanted it checked. So, then he proceeded on telling me he could clean my coils for $325. I was like, "No, I just had my coils cleaned." Overall, I like that I can call AHS at any time and have anything done. I feel comfortable calling them if I have a problem. Once, they had to come out for something and it wasn't the right person. On a Friday, they sent the right people out, got everything checked out, and I was happy with it. I also learned a couple of things.

AHS gets the job done. I did a claim for my air conditioner compressor and they fixed it.

Generally, the coverage is good. It's nice to have the peace of mind that if one of our major appliances breaks, American Home Shield will cover, fix or replace it. But they tend to raise the prices and not give that much notification, which is annoying. The $125 call-out fee has stayed the same though. I appreciate that that hasn't gotten more expensive.

My American Home Shield experience has been good. When I pay the fee, they provide me services when I need them and the people have been fair and upfront and handle business and take care of it. I had a claim today on my ceiling fan that had gone out. The connections had gotten loose up in the inside and on the wall. So, somebody came and fixed it. They were good and professional. They gave me a straight answer on what was going on and how to fix it. Overall, AHS takes care of exactly what they say they're going to do. Once you pay your fee and the deductible, they can handle the situation. I had my air unit compressor replaced for $150.

I was happy enough with American Home Shield that I picked them again because they follow up great. There are not too many emails where it's annoying. It's enough that it reminds me to have to log into the account. They're doing the best they can for the product they're selling. We had them on the house before and I was confused on that ‘cause it was already on the app. I was trying to get the app to recognize the new house. I was worried it was gonna get messed up and they were gonna confuse it with the old one. But the claim went through and the repairman got the job done. The only hiccup we had was we're in a dead zone on the phone and he was having a hard time getting it to go through. But he handled it as best as he could, so we were pleased with that. However, when I needed an AC done, a contractor came out and said it was not up to regulation so it wasn't gonna get covered.

I had a garage door spring repair thru AHS. The repairman was outstanding. He had a great attitude and completed the work very quickly.

American Home Shield has been a good investment and I've recommended them to a couple of co-workers and friends. The experiences that we've had saved us money. Recently, we were having an issue with our AC. The module that controls the fan turning on and off didn't work so the fan was running constantly. Comfort Pro called to schedule that morning and, within five hours, someone was at the house and repaired that for us. It was very fast. They also brought up a very detailed recommendation for further cleaning of the unit.

Austin Heating and Air came out to make sure the AC unit was in good condition for the yearly maintenance. They explained everything that they observed. It was a great experience.

AHS, in general, has been good. I was having a leak in the garage and somebody came in and fixed it. Then I had to cash out. AHS gave me some money and I got another company to come and do more details on that roof. But I wasn't too happy with that last company they sent. They came in to do service on the air conditioner before the summer starts. The repairman told me the motor was running the wrong way. He turned off the main power, went in and swapped the wires around, which was weird. He told me I needed to replace the motor and if I'd call his company, they could come back out and repair it. I went through AHS again. They sent that company back out and when the guy did the work, he left the two wires hanging outside the air conditioner which didn't look right. I called that guy back up and asked if he could come back and fix that. He said, "You're gonna have to resubmit a ticket." He never came and I'm still stuck with the two wires.

The people American Home Shield sends are good. We've had a water heater and a dishwasher worked on. Recently, my microwave went out. It's attached to my oven and American Home Shield is supposed to replace it, but they haven't sent the authorization. They've sent four people out here to look at it. They've changed the part six times but it didn't work. I get that they don't wanna replace the microwave and it's stupid that the microwave is attached to the oven. The oven works perfectly. I've asked them to separate the two. They said, no, they'd have to rewire. But it's gotta be cheaper to rewire the oven and the microwave than to buy a whole new unit that's $3,000. I don't need a new oven and a new microwave is 100 bucks. They said they've got to replace the whole thing and give me back what I have now. But it's been months and I'm getting frustrated. Last week, they promised me I would get a thing by Monday.

AHS offered a free AC tune-up and had a contractor do it. When we had issues with the stove, they had somebody come out who fixed what was wrong the first day. They're a good service.

American Home Shield sent out an AC technician to prepare for the summer. That went well. The technician was very kind and considerate. They showed me a lot of things and was good about educating me on what I needed to do to maintain the AC. But when I had something that was out of code, the lady that I spoke with kept trying to tell me that it was not covered. I continued to argue with her and let her know it was covered, that I had paid for the most expensive warranty that covers things that were out of compliance and I was supposed to receive $250 if I had to move something around. She continued to tell me I was wrong. I had to pull my computer out and found it in the contract. I had to demand somebody to speak to that was higher than her. It took her 10 minutes of continuing to argue with me before she finally let me speak to somebody else. That person finally said, yes, it was covered because I read it to her.

American Home Shield responded right away when I had an issue with the air conditioning unit. Their contractor serviced it and it was back and running. A contractor also rekeyed my doors. They were very respectful.

American Home Shield got somebody out to fix my icemaker but they're mostly difficult to deal with. You call them and they immediately wanna take your $100. They wanna send somebody out and tell you that your item isn't covered. They don't return calls or you can never talk to anybody directly. You can't talk to a supervisor. I called there and got a live person who took care of my issue immediately. But other times I've called there for other things and they find reasons that something's not covered. I had a toilet that went bad, and when the contractor came out, American Home Shield said they couldn't cover it. My toilet had automatic flush mechanisms on it and they don't cover that type of automated system. I complained about that and they credited me back my $100.

I scheduled a yearly cleaning of air conditioning ducts to make sure everything's good. American Home Shield recommend United Air Temp and the repairman did a great job and recommended a few things that we need to get done. He was very informative and took his time to do and explain everything. I was very pleased and would recommend American Home Shield. They are very straightforward in the scheduling part. However, they always increase the cost every year.

American Home Shield is a good deal. I like that I can do my claims online. They usually get back to me on the same day. They send me an email and tell me they've contacted a contractor to come out.

We had two routine tune-ups of the heating and the air conditioning thru American Home Shield. I appreciated their reminder for us to do so. Then we had a plumbing issue in the faucet in one of the showers. That was resolved very quickly. We also had a refrigerator, and we thought one of the parts was broken. It was not in the end, but we needed to replace a little canister with the cooling system that we didn't know how to do, and they did. All of the times, it was very easy to contact American Home Shield through the website. Soon after, somebody else called us from whatever company it was that they had asked to come and fix our problem, and they were all nice.

My experience with American Home Shield has been positive. Their online system is easy to use and they use reputable contractors. Those contractors reach out promptly and it all goes very smoothly. I set up the HVAC yearly check-up online and the techs did the regular checks. They didn't notice any issues with my HVAC system.

The techs came out last month and did a springtime tune-up. American Home Shield offers a free tune-up in the summer, check your AC in the spring and check your heat in the fall. It’s good. It saves them and us calls, and gets your system tuned up. They can find issues early on rather than waiting until a repair needs to happen and it costs more. At a previous property, I called AHS for AC issues, plumbing issues and a leaky pipe. Sometimes it's not the best turnaround based off the providers they have in the area, but the issues have always been resolved prior to anything major going on.

I had a service request done when American Home Shield notified me that I needed a tune-up with the air conditioner and I also had vent cleaning for the dryer done. Both techs were fine. There are a couple of things that I need to add on with AHS but at the time, I couldn't do it.

American Home Shield sent Supreme Air Conditioning for a checkup before the weather changed. The tech was cool. He went out and did his work and left. He said there was one part that was working right now, but he said it could be fixed soon. He was professional. Overall, AHS is reliable. They send people right out.

A contractor came out and did a tune-up on our unit. They checked the air filter and cleaned out the outside air unit. They had me go in and turn on the AC so that it ran and they took amps and bolts off the motor. They determined that one was starting to pull too much and told me it needed replaced, and they needed to contact American Home Shield. A few days later, they came out and replaced it.

In our experience, American Home Shield will delay and deny claims for big ticket items, such as AC units. Last August, in the height of a central Texas heat wave, our THIRTY year old AC unit (manufactured in 1993!) quit working. We logged a service request with AHS, but 48 hours later, not a single AHS service provider had responded. At our request, AHS then approved a local vendor to assess the unit. The vendor found it to be unrepairable and quoted a replacement unit. They attempted to reach AHS with the diagnosis in order to move forward with replacement. I tried to reach them. After probably 10+ calls over 8 days, we got through to AHS and provided them with the diagnosis. They said they needed management to approve the replacement and would let us know. We waited.

This has been the worst experience I've ever had with a home warranty company. 2-10 Homebuyers Warranty is much better. Possibly a bit more expensive, but worth the cost. They sent out the wrong service technician to repair my home and sent multiple companies out to my home to fix the same problem. Then, I had to eat the cost for the mistake. The companies they contract for repairs are not flexible with their times and do not try to accommodate the customers' needs. I had to take off work several days just to use AHS contractors to make simple repairs to my home. I will never use this company again and would suggest that you do not either.

I would recommend American Home Shield. I've used them myself and compared to the other ones that I've used, I prefer them. Their price is fair, and their website is easy to use. I've used it before because we had American Home Shield in our previous home in North Carolina. So I'm used to either going on to the app or going on to the website and looking up the status of my claim. I'm able to input requests for them as well. The most recent time I was in there was when the welcome guy called me to walk me through my policy and all that's covered. He showed me how to navigate from the home in North Carolina and the account here for Texas.

I called Home Shield saying that my units are 20 years old, and they sent someone out, and they did a normal six-month service. They did a nice job. I had some Freon that had leaked and they replenished the Freon. They didn't try to get me to replace any units. They were still functioning, although they're 20 years old. I'm gonna have them back again next fall to do the same thing. I'm paying Home Shield so much a month that I have for a period of time and I'm paying that towards when I have something big happened. I've had one claim that I put with them and they handled it. It was a process to go through, but it was fair, and they took care of their responsibility. Communication was somewhat burdensome, but I worked it out. Home Shield did what they were paid to do. They covered the replacement of a large screen TV and that was all I can ask.

It has been 5 months waiting for our Frigidaire microwave to be repaired. (Work order initiated 11-09-23.) Multiple calls to AHS results in “parts delayed” and “we will follow-up with you.” I have yet to receive a call back from AHS. Frigidaire tells me applicable parts are available for $290. This repair should have been handled months ago. The sad element of this complaint is that we have been with AHS for 6 years with little to no use of the “warranty.” Now that we need it, AHS is not rising to the need. Duck tape has been our repair for 5 months…..

American Home Shield sent Rescue Your Air & Drain to service the AC. It seemed like it wasn't getting as cold and it seemed like there was some distribution issue. As soon as we noticed it, we didn't let it linger to create a bigger issue. We submitted the claim online. The website was user-friendly. The only problem I had was there was something that I didn't see on there like different options that you could choose from to put a claim in for.

I called American Home Shield and told them I wanted to have the air conditioner serviced. It was excellent with the technician who came. I like not having to worry about having to call for service and having American Home Shield pick for me, making it easy for me. It's easier to be able to trust a company that'll get out a quality company that can help with issues I can't take care of.

American Home Shield requires me to get my AC and heating unit serviced twice a year. They check levels of Freon or whatever they use these days for a refrigerant. And make sure the units operate correctly. They sent the contractor out. I showed him where the outside units were. He hosed them down. He went in my attic. I had some filters so he changed them for me. He knew what he was doing. He was polite and professional. The warranty is a bit of peace of mind. That is something major.

AHS makes it convenient if you have something going on with the house. If you have a plumbing issue, you just go on the app and make it happen instead of like, "Do you know a plumber?" I've been satisfied with their work so far. They came to check my AC recently. It's a yearly free check-up. The techs were great. They were clean and they knew what they were talking about.

AHS offered a free tune-up. I did a chat on American Home Shield's website and they had given me the day that it would become available to do. As soon as it opened, it had a notification on my American Home Shield login, and I completed it that way. The only concern I have about AHS is, they only have people that they have in their program. It's never local business. For my water heater issue, the techs came from almost an hour and 15 away. There was one point I went without air conditioning for three weeks and I have a four-year-old and a two-year-old.

Worst warranty company ever. They denied my emergency claim because of the overtime rate. I stayed up all night with water leaking out of pipes to find out they were going to deny my claim hours later. They should have been forthcoming. They are a scam company. They take your money and they are completely worthless.

AHS is convenient and reliable. I've had people come out for a dryer. The roller had come off. It was starting to make noises. So the tech had to replace a roller. It's fine now.

I discovered that AHS doesn't like to pay out on claims that are very expensive. I have called them about my A/C compressor repair since April 16th. They never ordered the part, and was told a different story every time I called. The first representative said that they would order it, next day I called and was told the contractor would order it. Then the next day was told that they would order it. They finally ordered the compressor on the April 26th. When I asked them why it took so long to place the order I was told they had to find it. The contractor they use is just as bad as AHS, neither one of them talk to each other. The contractor American A/C in SA TX, They put in the system that I would be responsible for $150.00 dollars additional cost.

Had AHS for several years. Have cancelled and went with Choice. Choice has a USA call center for Cust Service. Last two times I called AHS both had hard to understand ** accents.. And obviously working from home, a rooster was crowing in background in one call a dog barking in another. My AC had a problem.. They sent out a tech that was very young,, didnt know how to work on my AC brand,, he said he fixed it. It went out after he left on a 110 degree day in Phoenix.

Do not use AHS! This review should be -1000! I had 2.5 months of waiting for a repair. Techs making appts then not showing up, or moving apps, or sending me pictures that they showed up at an unscheduled time with a picture while driving by my house. I spent 2 days staying home all day waiting for the last 2 appts. only to be stood up again. One time I received a picture that was supposed to be my house while driving by but wasn’t even in the area I live. Too many calls, too many automated messages both text and email stating appts only for techs not to show. Too many calls to AHS customer service. Too many calls to Sears (the techs they sent out). All while paying for a service I was not receiving.

AHS is a rip off! I placed an order for repair of my dryer and ice maker that's attached to my refrigerator. The guy came out and said that he placed an order for the parts needed to repair my dryer. He said he would be back to correct. He also worked on my ice maker and said it was fixed however, we waited a few days and still no ice. When the repair company called to schedule the repair of the dryer I advised that the ice maker still did not work. The last said that because they closed the order that AHS would be to place another order. I informed the repair company that I'd prefer a different tech to come out since the previous tech did not fix it.

Updated on 05/16/2024: As of 4/23/2024, Have not received or heard anything from AHS. No issues have been reported, Do follow up with them. Do follow up with them regarding oven cooking range and dishwasher.

We have an ongoing problem with American Home Shield as it relates to our bathroom toilet. I have made several complaints about the toilet. We originally called American Home Shield stating that the toilet was not flushing correctly. They sent someone out and he changed out a part in the toilet and said everything was fine. Later, I noticed wet spots on my floor under the toilet. I called American Home Shield again. The service tech came out and said that something was wrong with the water pressure and that I had a crack in the bottom of the toilet.

TLDR; manipulated me into not getting a second opinion so that they could tell me later I was out of the time frame to request one and then lied about covering replacement of AC. Awful experience. My AC was not keep the house cool. It was blowing cold, but never cooling the home by more than 3-4 degrees. I opened a claim, and their technician came out to diagnose the problem.

I requested a repair for my HW heater on March 28. They charged my bank account the fee of $109.50 the very same day. They told me that they would notify me when they found a contractor. After a few days I called back. They said that they had not found a contractor yet. I told them that I didn't have hot water and they said they could request an escalated request. After a few more days I contacted them again. They said that they were working on it and they would contact me. Now it's been over a week and still no word. I called back a 3rd time and spoke to a lady on the phone. She put me on hold 3 times and said she had emailed 3 different contractors. To which she had no success. She apologized for not being able to find a contractor to come out.. She said they were working on hiring more contractors.

Best warranty company out there. I never had a bad experience with them and I always got everything fixed that broke. Thank You American Home Shield. You're The Best Ever!!!! I wouldn't use anyone else.

I had my air conditioning tune up and the rep found that one of my pieces was faulty. So we took care of that too, which saved me a headache in the middle of summer in Florida. The compressor was in rough shape. I called up American Home Shield and then they okayed it. The rep had the part in the car and swapped out the piece. He was a pretty good guy. We were candidly joking and he went right to work. He was no nonsense. He did what he was supposed to do. He didn't try to do anything more or less. He could have said nothing, and then when it died, he could have got another call again in three months. But right up front, he told me what was wrong. So that was pretty cool. He works for them only, which is good. He's not off side hustling. So he did a good job. We're very happy.

@AHS_Warranty #ahssucks. The call center people barely speak English and are stupid. They scheduled tech to come today. No show. Said tomorrow. After waited 7.5 hrs today. Worst customer service ever. Burn your $. Don't use these losers. They don't speak proper English or Español. Losers

This company was fine to work with when replacing my downstairs AC unit 2 years ago. Now that my upstairs AC unit does not work they won't replace it & are difficult to work with. HVAC people have come out numerous times and can't find why it's not working, besides its age & it needs to be replaced. They want to send me to HVAC company after company until they find the answer they want and I have to pay! DO NOT waste your hard earned money with a company that I will be pursing legal action against if this does not get solved. They raise your fees & won't cover your appliances.

DO NOT BUY IF YOU LIVE IN A RURAL AREA - IT'S A SCAM! Bought a warranty for my mother's house in rural Michigan. Put in a service request for her fridge and they couldn't find anyone to fix it. Said we could look, we couldn't find anyone and paid out of pocket. Had an issue with her furnace. Called for a list of approved providers, they wouldn't provide one and we couldn't find anyone who took AHS and paid out of pocket again. Called to cancel contract and ask for full refund.

I highly recommend American Home Shield to any homeowner looking for reliable and comprehensive coverage for their home. Their plans are affordable and their service is amazing. I am grateful to have them as my home warranty provider and will continue to recommend them to friends and family.

Coverage Options: American Home Shield offers a variety of plans to suit different needs and budgets, allowing customers to choose the level of coverage that works best for them. Many customers appreciate the promptness with which American Home Shield responds to service requests. Their network of contractors ensures that repairs are often completed in a timely manner.

I have had American Home Shield for over 15 years for the same house. The service continues to be worse and quality technicians continues to decline. The last straw is my toilet I reported has a hairline crack with evidence of slow leak and the technician they assigned Dnb Home Services was the worst company to date. Not only did he refuse to repair/repair the toilet, he never made an attempt to call it into AHS to get advice on what he can do to fix the toilet. This was back on Nov 24, 2023. Mind you this is a guest 1/2 back so this toilet is not used regularly.

We only had AHS for 4 months before we cancelled due to gross mistreatment, misconduct, and lack of service fulfillment. In March 2024, we requested service on our water heater. A contractor was assigned and came to our residence. Said contractor was at my house for 15 mins, tops. All he did was vacuum around the little area and leave. After he left, the water temp went from room temp warm to ice cold. Upon seeing the contractor marked the job as “complete” and closed the ticket, I called the contractor and asked them to re-open the ticket because the job was not done. The verbal assault laid upon me by the owner of that business was such that I, immediately, called AHS to request the ticket be re-opened and assigned to a different contractor because I didn’t feel comfortable having the other one return.

I've used American Home Shield several times and every single time has been extremely fast. Sometimes within five minutes of filing the claim, I have the company calling me to set up an appointment and they're out in a couple of days and sometimes the next day. I've been very pleased. We had a claim when our furnace was being dangerous with the gas to it. We also had our washing machine fixed. We had the house rekeyed and the'yre coming out in the next day for the air conditioner for a maintenance thing. They fixed some of the claims right away. We had to wait for parts the gas and the washing machine claims, but they were in communication with me the whole time and I could track the parts being shipped, and then they were able to put them in right away when they got there.

American Home Shield send a pool plumbing contractor, Aqua Brite, to repair a simple PVC pipe plumbing at our home. But instead of fixing the leak, this contractor broke another PVC pipe, and now he refuses to repair.

I've been having issues with American Home Shield and I'm not happy. The other day, they sent me a message saying that I need to do the tune-up on my AC system because if I didn't do it and it broke down, they're not gonna be responsible. I called and paid $100 for the AC tune-up and the AC company came, checked a few things, told me everything was okay, and left. A few days later, my drain system was blocked and this system has a water tray under the filter. When the water went up, it got to the sensor of the tray and it stopped the system.

I had a poor experience when submitting a claim to American Home Shield. It’s not really them. A lot of times, it’s their vendors. AHS seems to push things through but if I have a problem with the vendor and the vendor doesn't pick up their phone, I call them. I had a really bad experience with Home Shield a couple months ago when it came to my hot water heater. I'm looking for a different insurance now because of it. I needed a hot water heater. Mine started leaking in my home. I called Home Shield and they got somebody to call me within 24 hours, which was nice but the vendor itself was very complicated to work with.

I like American Home Shield. They do the job and complete it. When the refrigerator in the garage went out, they repaired it. Everything's great.

The ice maker wasn't creating ice and Astro Appliances came to fix it. It’s working perfectly now. The guy wasn’t friendly but it could be a cultural difference. He did his job. American Home Shield is easy to work with. I went with them to see what the response is and it’s been a little bit pricier but it’s better. The responsiveness is streamlined in that they get the payment upfront. So when the tech comes out, the service is already paid for. I haven't had any problems with the contractors.

AHS was tue worst experience ever! Some of the assigned vendors are the worst at what they do, check the reviews before the come to your come. Worst of all AHS will quote you a price for service, make a concession to reduce the charge and then bill you the full amount. And when you call to inquire, they act like the conversation never occurred. Don’t waste your time and money. You are better off setting aside the money you pay them for a rainy day fund for any future breakdowns.

Service plans to fit most budgets, Roof coverage and plumbing stoppages available, Large, nationwide service network with a 24/7 claims number, Provides an unlimited number of covered repairs. Offers large discounts to new customers, free roof leak coverage.

We had plumbing done thru AHS. The rep answered all our questions and the contractor called and gave us notes on when they would be there. They came in on time and did what they needed to do.

So far, so good. I've had two of their contractors come out. When someone comes and does business with me, they say, “You should get that checked. You should call your warranty company and see if that's under warranty as well.” When someone tells me something like that, I appreciate it ‘cause they go beyond what they are out to do and show interest and professionalism in their work. My last experience was with Kyle's Plumbing. Two plumbers came out and fixed the issue. They noticed another plumbing issue and asked me if I wanted to call American Home Shield back and see if that was under warranty, which it was. They came right back out and fixed the problem for me. With American Home Shield, I've had good people come out and fix whatever it was that was under warranty.

The guy came out and he knew what he was doing and talking about. The refrigerator broke down and this is a problem that they have with those refrigerators. He told me why it happened and he was very professional about it. It was a frozen line and he fixed it. I have good service with American Home Shield and I'm very happy with them. The rates just went up but most of them do. It's not too bad. When it gets to the point where I can't handle it, I'll get rid of them. It's about the money.

American Home Shield is a little expensive, but it works. I have the warranty on my rental home and they take care of things when they break. I like that I don't have to pay for major expenses in the house. My latest claim was for a washer, and they took care of it.

Hornet came for my dishwasher. It wouldn't cut on. I've had the same issue with this dishwasher numerous times, and I told American Home Shield about it but they had to come back because it didn't work even after they said they fixed it. It has something to do with the drain plug. I was completely over it. It works now. The guy that I've dealt with was personable and I had no issue with him. My issue is with American Home Shield and not the contractor.

Sears HVAC came out and they checked the status on my furnace. They found out that it was a clogged filter, and they changed the filter and then checked a few wires, then they turned it on. The tech came out on time. He's a professional and he did everything. He didn't charge me anything. It didn't cost me anything except for what I paid into my Home Shield. He did a great job. He's very good at explaining and giving knowledge on it. It was a good experience.

Third Generation Plumbing came out for the AC. Something had to be reset and the tech fixed it. It was quick. All of the repairs that AHS has ever set up for me have gone wonderfully and things have worked out. It's a very useful service and I'd tell others to get it, especially if they own a home.

The person that came out was really, really nice. But they didn't check the dryer the way they were supposed to because they changed something and after they left, it started making the same noise. Another person from Sears came in and they found it. They fixed it and now it's working.

The AHS website works fine. I've had to do a couple of claims in the past. I had that policy for a while and it’s easy to file claims online. Recently, I had to have somebody come out and fix my dryer. It quit heating up. I put in the invoice and the guy came out, fixed the dryer, and it was quick and straightforward. He had the parts on his truck and it was ready to go in no time.

My roof is leaking. I have a gold plan + roof leak protection. I contacted this company almost 10 days ago but nobody has contacted me yet. I've almost spent over 5 hours on phone or chat to ask them at least give me an update regarding the case. But the only thing they say is just wait for 24 hours. The deadline is meaningless because nothing will happen and they will ask you to wait another 24-hours! They never contact me regarding their terrible service, so I have to contact them and they only say "we understand but you need to wait". They always try to buy time with different excuses. After couple days they told me they are going to change the contractor but again nobody contacted me and when I called them they told me I shouldn't have allowed them to change the contractor because they don't have other contractor available which is the funny thing! Roof leaking won't wait for them to fix it but they don't understand this!

I called American Home Shield for the first time. I had a leaky faucet. I turned off the water from underneath and I don't know what happened, but then water started gushing up from the bottom. So, I called American Home Shield and told them that I had a leaky faucet and that there was a leak under my sink. When Nussbaumer came out, all the tech did was tighten the valve on the bottom and did nothing to the sink from the top. So, then I called American Home Shield. They said, “That would have been two separate claims.” I said, “No. It's all connected in one bathroom. One sink, one faucet, one drain, all of it.” So, they were gonna make me pay another copayment.

The stove's pilot light wasn’t lighting. I went online and notified American Home Shield. GE Appliances came out. The pilot light still doesn't light right. About a few weeks after that, it's not working right. We still need help with it.

We had an issue with our heating pump system, and I feel like all the HVAC companies that American Home Shield uses are not very customer-friendly. We got three different diagnostics from three different companies for one issue. The first company that came said the condenser was bad on the outside unit and they were gonna charge us 3,500 for Freon. We went with another option and American Home Shield sent H&J. When their tech came out, he did his part, but then it got to a point where he said there was nothing they could do. I think there was a part that needed to be replaced and he never replaced it. Then we went to a third company and they said the heater boiler in the inside was bad. If we wanted to replace that and the outside unit, it would be 5,000. It was a whole long process.

I filed a claim for the sump pump online and the website was very user-friendly. They told me the name of the company, Brick Street Plumbing, and the tech and they sent me a text when they were arriving with his picture. It was great. The contractor was so helpful and did not try to charge me more money for anything. Everything is functioning great. AHS is worth the money and worth the cost because I don't know who to call when things are not working so this was very easy. It sets up the repair for me.

I had a washer issue and AHS sent someone out. The tech came out the next day and it seemed like he wasn't experienced. He said that there was something wrong with the board and he got a new board and put it in. But that seemed not to be the issue and they had to send somebody else who did know what to do and took care of it.

I would give them 0 stars but that is not an option. In August 2023 I had an issue with the a/c unit. I was informed that it could not be just replaced, that I would have to replace the HVAC unit along with the a/c. I paid my noncovered part which was over 3k. The A/C unit stopped working. I made a service request. The original company Always GEO took a month to respond. Keep in mind this an approved American Home Shield Company. They came out and stated they will have have another of their technicians take a look at it. Then never heard from them again. For 6 months I have tried to contact them and never a response.

I had a broken piece in my dishwasher and I asked the GE Appliances tech if it was gonna be okay. He said it should be fine. Then, he put the dishwasher on a run cycle and I said there was a piece broken on the door but he said that really doesn't matter. I called American Home Shield and told them it was still not cleaning right but they never got back to me. I also told them it should be replaced. Somebody from American Home Shield should have reached out to me and said, "Do you need another service call without paying an extra $100?" We had put in some claims before and American Home Shield has been good. Now, I don't understand why they're not quick to get back to me. This is the only issue I've had, though. They cover everything and I've had a new refrigerator, microwave, and TV because I signed up for the extra electronics plan.

Sears, the contractor, fixed the washing machine and the air conditioner. They did a good job. The parts didn't come on time and the guy was supposed to come and install the parts. But it was very hard to get in touch with the company. We couldn't get through. The guy came and we didn't have the parts. I highly recommend American Home Shield. They're a good company. I have them here and in my home in New Jersey. They're very reputable, prompt and don't beat around the bushes. They know that they have to come and fix your issue without any problems.

I had a great experience between Dave and Sons and American Home Shield. The issue wasn't resolved the first time, and Dave and Sons ended up having to come out three times. And each time they came out, they were very professional. I had the water damage because of a tree outside of my home with its roots going into the sewer. They told me that if I needed a letter or anything regarding what happened, they would do that for me, and I've been calling them now for a little over a month, and no one has called me back to provide that information. That's what I need from them for my Homeowners Association.

I love AHS and this is the first time we used it. My mother has it too and she's used it multiple times and it's been unreal how amazing it is to have it. The experience I like most is the peace of mind knowing that if an appliance goes bad, all I have to do is pay the deductible and I know a professional will come fix or attempt to fix what's broken. For my recent claim with AHS, the garbage disposal was not working properly. It wasn't spinning or draining. I went online and requested a ticket. Their website is good and easy to navigate. The plumbers were very professional, knew what they were doing, and did the job properly. Everything seems to be fine now.

With American Home Shield's customer service, you are on hold way too long. English is not the reps' first language, and I would find myself explaining myself a couple of times before I could get the services I needed. For one problem, I have paid but yet to get the service because the vendor that they dealt with provided an erroneous statement stating that they had fixed another appliance in my house but they had not. They had come out, ordered the part but never came back with the part even though I paid the $75 fee for the service. I've been fighting with them for that. But for the garbage disposal, I got a good guy who came out, checked the garbage disposal and ended up replacing it, which is what should have happened one of the first two times when somebody came out.

American Home Shield works with our schedules. We've been able to work out the short frame of time, depending on schedules. I've been very satisfied with my request for service. They send someone out, sometimes the next day. They've always been very accommodating.

A technician came in and said I needed a new unit. He didn't even have a measuring tape. Then American Home Shield sent me which item I needed to buy for them to order it for me and I needed to measure it. I use a wheelchair. I called a friend to help me measure it. He came over and asked why I was installing a new hood range. I told him the guy who came said that. My friend said, "This is not a hood range. This is a fan. If you order a hood range, it might be needed to be adapted to a fan. You don't need this. This is not gonna work. You need a fan."

The contractor had to come back and fix the issue for the leaking water ‘cause the tape they put on there didn't work. It started leaking badly by the time I called them back out the second time. They replaced the hose this time and everything is fine now. I like that I can call American Home Shield and somebody's gonna come out and fix an issue. All I'm gonna pay is my $100. The price has gone up considerably since I first got this service. But it's a good peace of mind for me that I don't have to ask my husband to fix everything or find somebody to come out and fix it. I'd recommend American Home Shield.

Most of the time, AHS is on the ball but some of the contractors aren't really willing to go the next step to solve the problem.

I placed a request for service on my dryer on 04/09. The appointment was set for 04/15. The next day 04/10, my appointment was changed to 04/23. I said that not convenient. They changed it to 04/26. I did not pay for service for a simple fix to take 2 weeks or longer. I cancelled the request. Found myself a parts store and fixed myself. I'm not happy at all with AHS. What is the point of paying for a service. The service is terrible and I will not recommend to anyone.

American Home Shield has been good. I had a different home warranty prior to them, and they bought it. This is the first year that we've had them. When our HVAC unit stopped working, I had to put in a request for maintenance and it was quick and easy. I just went on to the website and said my heater wasn't working and I needed someone to come out and look at it. They sent someone, and the contractors were great. They had to come out four separate times. The only downside I had with the service was that it took so long. Our heater was out all of January all the way until President's Day. However, I live in Arizona, so it wasn't too big of a deal. We just use little space heaters. Still, it was a long time.

American Home Shield is a good company, and I like to be protected so I won't have to be trying to come up with large amounts. We had an appointment for a seasonal check and the guy found that something similar to a fan wasn't coming on, but he couldn't fix the issue that day. He had to order a part.

Submitting a claim online with AHS was fast and easy. Their website is good. They were serviceable and they gave me advice on what would be best to do. They were looking for my best interest. The refrigerator is working good after that.

My experience with AHS has been good so far. I had one incident where I called to fix the doorbell. I had installed one of those doorbells that record. Because the ringer still doesn't work. But the electrician who came to perform the duty said that because he didn't have the tool that came with the doorbell to remove it to see what the problem was, he couldn't fix it. If it wasn't the manufactured ringer that comes with the house, the electrician couldn't repair it. I thought that was funny. Other than that, any AC issues I've had, they've come and they fixed it. I'm satisfied.

We've been with AHS for over a decade and our experience has been very positive. The cost is very reasonable. They give you good value for the price. We had an appliance that needed repair. We put in a claim for it. The techs were able to fix it on the spot, luckily. Something just came loose and they were able to tighten that. We haven't had any issues since.

I've had the plan for four years and my deductible costs more than what it would cost to have it fixed. My AC was a part of it. American Home Shield sent someone out recently. And the person they sent out told me that I needed a new compressor and 10 pounds of Freon. My part would be $1,600. AHS would cover the rest of it. I asked him how that was possible because I live in a condo and my unit is small. He said I should go ahead and replace the whole thing. I told him I would get a second opinion from someone else. And they would also give me a refurbished compressor.

Recently, the contractor took care of our claim. We liked him. He was good. I've had good experiences with American Home Shield. However, they're supposed to bring another thermostat, but we haven't heard from anybody. The contractor put a thermostat in, but it doesn't light up where we could see it. But it does work, so we haven't contacted AHS.

My experience has not been very good. American Home Shield seem to promise coverage on everything, and when it would get down to it, their approval department somehow would find a way to say it's not covered. So, I'm not happy with them. The technicians they sent, which I paid for separately, said that the ac units had worn out over time. And they had replaced eight years ago. Now, they told me, "If it's rusted out, the insurance no longer applies." I've been automatically renewed for years.

I started to submit my claim with American Home Shield online, but I still needed to talk to somebody because part of it was unclear. So, I needed to have a conversation. Each rep was very helpful. The contractor came in, assessed the thing, and that was it. Once I realized that I would get a new oven, it was only through AHS that I found out that they would replace the oven. The contractor that they sent out never contacted me again to let me know their result. I had to go to AHS to find out what happened.

I have a great experience with American Home Shield. It’s just that sometimes, when I call the customer service rep, it could be a little rough. Other than that, they're great. The contractor had to order parts and come back. I wanted it done that day, but it had to wait another day. It was okay with me. It was just that it lasted more than one day.

Online, I would request a service and American Home Shield would find the best in the market to come and service it for me. They would call me for the scheduling. They're there to be the middleman. The last claim I did was for an issue with my dryer. But it was never resolved because it wasn't part of American Home Shield's things that they do. They just came to see what the issue was and told me that they would call us back with what they would do. But at that moment, they were just there just to see what the issue was so they could report back.

AHS does not give an itemization of what is covered. What you do get is the total cost you owe. It’s a shock because they don’t speak in layman’s terms. They say things like “modifications are not covered”. This means that if you have an old system, you will pay for almost half of the cost of the item (such as a furnace replacement) because the system is old and things just don’t match up; they have to be modified. They pay most claims but they never give you the information about the cost of covered breakdowns.

The water heater was making a lot of noise as though there was something wrong with it. It was like a gurgling, scratchy noise, and it was in an attic so it was concerning. The contractor was informative and I was appreciative of the work that they did as well as the entire process. American Home Shield gives me a sense of security having them.

Everyone who came out to my home was nice but what I don’t like about American Home Shield is that I pay our monthly payment and then, I have to pay for the service call. Then somehow or another, in the last couple of times, I had to pay out of pocket for the parts. So, I was not happy with that. I wound up having to pay $400 for a garage door opener to be installed. If I'm paying insurance for something, it should all be covered.

The repair person from Greenlife Plumbing took forever and kept on lying. We had to wait all day long and he never showed up. I called American Home Shield many times and every time, they called and he wasn't answering the phone. Every time we sent the order, he accepted it. So, we have to keep the same company and that doesn't make sense to me. I was about to leave AHS. If this guy is not providing the service, finding another company is better. But AHS said no. I was losing money. It cost me more than that sitting at home. He finally showed up after a month and did a good job. It was an individual guy. The way he was working, you can tell. Usually, companies don’t work like that. I've never seen this kind of service. Before that, there was another issue with the lightning and I was charged. AHS doesn't cover the porch light. So, they issued me the credit after that. It was okay.

I usually submit the claim online to American Home Shield because it’s easy. They send me the contact information and then, I schedule with the company they hire. The sink was leaking and DNB Plumbing came and took care of it. They had it diagnosed in about an hour on their first trip and on the second trip, they had everything replaced in a couple of hours. They were in and out.

The dryer burnt out and I called Home Shield. I looked on the app and they gave me the contractor's name, Appliance Network, and information. I called ahead of time to make sure they got my order and they sent somebody out. They replaced a coil pack and it was a 60-second job.

In some things, AHS is pretty proficient. But it took them over a week to respond to my request to get our hot water heater approved to even have Dockside Plumbing come out. We went without hot water for 10 days in the wintertime and I was not happy about that. Then, Dockside Plumbing came out and was prepared to do the job, but they were prepared to take advantage of the situation. They're supposed to do it for free under the home warranty but they added all these additional charges that weren't necessary. They said they'd submit the report to AHS and when I got it, they quoted me $1,000 for stuff that was very minimal. I was not gonna pay that because I already had to pay money for AHS to send them out and I could have done it for cheaper myself, which is what I ended up doing anyway. They wanted to charge me $180 for a drain pan that cost 20 and they wanted to charge me almost $600 for some new hot and cold plumbing pipes that I bought at Home Depot for $40. There are a few things I'm not satisfied with so I'm thinking about canceling with AHS in the next little while.

The technicians have been good and when I had problems with a technician, I requested somebody else and they accommodated me. On my last claim, I had a guy out to repair my freezer and he went above and beyond. The only thing is they just raised prices. It's a little expensive at this point.

American Home Shield always opts out for the cheaper repair. They never want to do a more thorough repair and they do not pay their vendors. I also don't know why they hide all their one star reviews. I will not recommend them to anyone.

Our dryer needed repair and submitting the claim was professional and smooth. We called AHS and went through their automated system. They kept us up to date with text messages and emails and then we were scheduled a contract worker to come and look at it. He did a great job and he explained things and answered a lot of questions. He gave us lots of details about what to expect. He couldn't really fix it fully, but he gave us some tips on how we could kind of make it work until he was able to replace the part that was necessary. But then during that process of waiting for the new part was when AHS decided to replace it for us. We got an email saying, "Hey, it's time to pick out your new dryer." There were lots of really great choices and we selected one that suited us. It was installed within the timeframe they said and there were no problems.

They've come in and fix equipment that I needed help with and they all went good. They repaired whatever work needed to be done on time and I've had good experience with everyone that has come in and fix any appliance. My most recent claim was for the kitchen stove and they set up the appointment with Sears. The burners weren't heating up and they had to find parts for it. The tech was very nice and friendly. When the parts came in, I notified him and he came and fixed it.

We have a farm with livestock and our water stopped working over a week ago. We have called multiple times since. We were promised someone would be out last week as well as yesterday. Still no one! They keep apologizing for the inconvenience, but it means absolutely nothing seeing they still haven't sent a plumber. I've carried 1000s of gallons of water from the neighbors to water the livestock, have been taking half days off work just to keep up therefore it's hurting my business by the day. I've told them it's an emergency and I'm not sure the teller has any understanding of what that means. I'm incredibly disappointed with this company.