American Home Shield Reviews

We’re starting our fourth year with it, and it is wonderful to get somebody to come out quickly to solve something major. We had at least one time where we had a furnace problem in the winter, and we got that solved quickly. I also filed a claim recently because one of the toilets was getting wobbly in its attachment to the floor. We set it up online, you just fill out a thing on the website, and the contractors did whatever you need to do to fasten it more firmly. They did a fabulous job and they did it swiftly.

The other thing is that we have felt that the contractors that work with them have been top-notch. So it’s not only a matter of getting somebody out right away, but getting somebody good out. We really feel that that’s what the story has been for us.

They came before when they had to fix a stovetop of mine. They had to take the actual stovetop out of the cabinet and when they put it back in after fixing it, he dropped it too hard and it chipped the edge of it. That’s gonna be a problem as this is one of those flat, glass-type stovetops that will eventually crack all the way through.

And I hope the guy who came in would never come back. He started talking about things that made me uncomfortable. I should have called American Home Shield and told them about how he acted and what he said, but I was afraid because they might say something to him and he’d come back here and do something to me or my house.

On another occasion, technicians from Gates Electrical worked on my air conditioner, which was up in my ceiling. There were pulldown steps that you have to walk up to get to the air conditioner to fix it. The tech had a helper and he broke three of the five steps. Then one of the guys tried to get me to pay him on the side, not through American Home Shield, to do a buildout and it was gonna cost like thousands of dollars. He also said that the air conditioner was unfixable and AHS would not be paying for it.

I called Middleton Heat & Air, which is a private air conditioning place, after they left. They said that all the wires had been undone and placed in the wrong connections. They wondered how it didn’t cause a fire.

I called American Home Shield and told them about the steps. I also told them about the guy who broke them and how I had to call another person and pay for it out of my pocket to fix the air conditioner. I also had to pay another person to rebuild the steps. I called them on numerous occasions and asked if they would at least give my money back. They did give me the $125 service fee back, but they did not send another technician out here. They also did not pay for the steps that were repaired. I had to replace them.

At that point, Connor freaked out and started yelling at me on the phone and accusing me of not wanting to pay, which was not the case at all. I was prepared to pay. He was very rude and aggressive. He sent Wesley outside and he said he will leave because I didn’t want to pay.

I wrote that in my review when the service was complete. I also noted that the thermostat that they had installed did not have the correct functionality. So, I requested a call back or someone to come back and fix that. And so, it was at that point that they refused to send anyone except for Connor, who was the one person I didn't want to have in my house.

I wanted it for my records. Even though American Home Shield was paying for a large portion of it, I was still paying for my part of it. And it's a major ticket item. And I wanted a written documentation of what was being done. You would get that anywhere.

I was going to cancel because they weren't gonna send anybody new out. I went on the chat. At that point, they said they would refund me the $125 for the service. I used that money towards a smart thermostat but I haven't installed it yet. A neighbor down the street said that he would help me if I couldn't figure it out.

I was frustrated that AHS couldn't solve my problem by having the company send somebody different or give me the option to go with a different vendor. It's great that they gave me the refund. But I still had to go through the steps on my own to get an alternate thermostat. And I still have to install that. So, I wish that I didn't have to go through those extra steps. I wish they had just been able to resolve it.

For my most recent claim, they declined my claim because they said my dog had peed on the unit, and I don’t agree with that decision. The unit was almost 20 years old. All it was was the outer shell of the unit.

Initially, a part in the attic had failed. They sent a company out, and he replaced the part, but he didn’t check to make sure the system was working. He had to come back out and replace the thermostat upstairs, and the unit started working again. It worked for about a week and then started freezing up outside when the temperatures got colder.

When they came back out, they said it was leaking Freon because of my dog but it wasn’t even leaking. Once they came in and checked the Freon level and said it was, the system worked. It was just low on Freon, but they didn’t want to pay to put the Freon in it. It was the old stuff Freon. I feel like they saw an out to decline the claim.

They sent another company out for a second opinion. They looked at it and gave me a quote for a replacement system. In the end, I had to pay out of pocket and get a whole new unit installed.

When I needed a plumber, it took over two weeks to get a plumber to my house. When he got here, he resolved one issue, but the other part of the issue was on the outside and he couldn’t fix that. At first, I thought I had a problem with my washing machine. Turned out not to be the washing machine, but in the gray water tank, the roots had taken over causing a serious backup. He was able to fix the faucet where it was leaking on the inside, but he couldn’t do anything with the backup problem. It just took them a long time to find some plumber that would work with American Home Shield. It's like nobody wanted to work for them. I didn't know whether American Home Shield lowballed their payments or what the issue was, but it was terrible trying to find a plumber to come to my home.

Had this experience not been a good one with the electrician, I think that I was gonna cancel my service. So, it did make a difference that they were able to get somebody out here quickly and resolve the problem.

I was given their name and phone number and address so I could look them up online and check their validity. They kept trying to call me and couldn't get a hold of me, so they just went to the house. But it's not my house. It's a rental. They went over there anyway, because they knew it was a heating issue and it was cold. They were great with the repair. I called a couple days later and asked my renter. I always follow up to make sure that they're not having any more problems.

I pay $37 a month to American Home Shield and the deductible has gone up. I've already recommended AHS to friends. Also, I recommended it to somebody yesterday. I told her I have used them extensively and they're good.

The person they were going to send out did not show up on Monday and changed the appointment without even telling me. I checked my account and noticed they changed the appointment. So I had taken off work for the day or for the morning and they never showed. Then the company showed up on Tuesday morning and they put a cable in. Apparently it was not even to the right spot and they ended up getting their cable stuck. It ran into a foreign object.

American Home Shield refused to even cover it. The plumber who stuck their cable in then broke it and broke the cable off and left two feet of cable sticking out of my shower drain with my shower completely full of sewage and told me they were sorry because they didn't bring the right equipment. They had driven all the way from Iowa, which is the next state over, three hours away. They won't be able to get back here for four days and they left.

So my experience hasn't been great. And then, American Home Shield wouldn't cover it and they still are trying to charge me a service fee. The company that they sent out wasn't even in our service area, which is why they had to drive from three hours away. So then, the next day, I had a local company come and they were able to get the stuck cable out and fix it for me.

But my sewer line clogged on a Tuesday night and I did not have working plumbing again until the following Thursday. If I had kept trying to even use the warranty, then I could have had it fixed the next day. My child and I got influenza. We couldn't do laundry, we couldn't shower. It was terrible. The whole warranty is a joke. And then, they wouldn't even cover it. It was not a good experience, and then Showers Plumbing left my shower full of sewage with the cable sticking out.

And the dishwasher, they said it could not be fixed, and they said that it was due to abuse. And I requested a copy of that report three times but never got it. They never sent it to us. I requested a second opinion from another company. The other company came out and laughed and said it was so simple. They fixed it on the spot.

It was the same company they sent for the oven, so I actually wasted $500, because they charge $100 every time a company comes out for a call.

Our ceiling fan needed repaired and I filed a claim and they sent somebody out. And the person came out and they climbed up on their eight-foot ladder and looked at the fan and said, "This needs to be replaced because we can't really fix this." So he said, "We'll inform AHS. We'll just need to bring our 10-foot ladder out next time because we'll have to get up to the ceiling." He wrote down, I guess, on the work order that it needs a 10-foot ladder.

And initially then, we were denied because they claimed that American Home Shield wouldn't pay for access. And we said, "Well, we have a 10-foot ladder." But they have a 10-foot ladder too and I verified from the company there's no extra charge for use of their 10-foot ladder. And so, we've just been in a battle with that now. Then the contractor they sent out ultimately, I assume, probably didn't like what they were gonna get reimbursed for the job.

So they said, "Well, we can't do it. It's not safe. We've got to send out two people." But they literally told me individually, "We'll give you a quote to do it outside of the insurance with just using two people." But the insurance won't pay for that. And then, I asked for another contractor to be sent out to check. They scheduled one. And then, when I called that person to change the appointment, they told me that American Home Shield had canceled the work order. And then, I was called by American Home Shield and they offered to give me $135.

Everything before that has been fine. The contractors they've sent have been wonderful. They've gotten out here quickly. It's an easy process. I have had no issues. It was this last one that's the problem.

I've been very happy with American Home Shield. We've had them for a couple of years and I have no complaints.

The contractor from American Group spent two hours here, including an hour to figure out the problem, and he also cleaned the sensors. It's all good now. It's at a hundred percent.

The experience was really good. I recommend. The only thing that was bad was that my family was suffering in the winter without a furnace, and it took three days to schedule the appointment. We survived using fire pits.

American Home Shield did not pay for my repair. They said they asked the contractor if he was able to diagnose this problem through “easily mechanical means,” and he said yes, so they consider it a pre-existing problem and it is not covered. What I got from the AC people was that when a contract is new, pretty much in the first 30 days, they almost deny every single AC unit. The final dude that I was able to escalate the matter to refunded the $100 deductible for them coming out.

I’ve had American Home Shield for years in different properties. I haven't had any issues with them. This is the very first time, and I wasn't happy about it because when I got the policy, I was told I could immediately file claims because sometimes there are issues in new properties.

They did take care of another issue on the same property – my garbage disposal was frozen up. They took care of that. The guy came out and replaced it, and it didn't cost me anything more than my deductible.

I did have an issue with American Shield at one time because I needed a plumber and they couldn't get one fast enough, so I got a plumber that I knew, and I paid them. American Home Shield wouldn't pay me because it was not to their standards, which everything was in compliance. It's just that he wasn't certified under American Shield. So, I lost money on that one. But it was fixed and I’ve not had no problem at all. And sometimes when we need it, we need it right away. Like the refrigerator, I dealt with it because I had another refrigerator in the garage, so I put all my stuff in there. But if I didn't have a refrigerator, everything would have been spoiled. Sears has been good when they send them out. My dryer was the only one I had the worst problem with, and my plumbing that they wanted me to send somebody certified under American Shield.

My first time experience with AHS was with a dishwasher. The plastic cover came off and water got in it. They said that was my fault more than the machinery so they couldn’t repair it. Everybody that come to the house was nice. I’ve only had two issues where my problem didn’t get resolved and I’ve had a lot more than two claims.

If a problem can’t be fixed without a logical explanation, they shouldn’t get my money. It’s not like I use them every week. They got paid for absolutely nothing. When I first got American Home Shield, I was told that if they couldn’t fix it they had to replace it. And that has not been the case.

The whole claim process was terrible. Communication was terrible. Customer service was terrible. Most of their people had a very limited command of the English language. I did finally get a fridge after 54 days. I’m surprised they haven’t called me. I have documentation of everything. They need to do better.

AHS is right on the spot and easy to get a hold of. They return phone calls and are very efficient, and I appreciate that. I’m very satisfied.

A recent claim is with Circle M, who came out and pumped out the solids on the aerobic system. It was full, and they pumped it out, made sure the flush-out tank was going where it’s supposed to go, and everything worked fine. Yuri, the technician, was a really nice young man. He was very professional and did his job, cleaned all the pipes and checked everything.

There are a lot of plumbers that will not accept AHS because they're too slow at paying. My local plumber told me he had two other customers gone through AHS that he still hasn't been paid for, so he's not doing business for them anymore. Also, for how much I have paid them, I'm having to pay a lot more out of pocket. I'm not really happy with them. I was going to cancel them but never got around to doing that.

In the past, they also came out and repaired the freezer part of the refrigerator. They said it needed another compressor, so they put a different compressor in there, and that thing would freeze and then not freeze. I wasn't checking the compressor every day or anything either. It's just every so often, we needed something out of there. Sometimes, it was frozen, sometimes it wasn't. So it's passed the 30 days that I finally realized I better call because it's not working like it's supposed to. So they came back out and charged me for another service because it was past the 30 days, but it wasn't working properly because they put the wrong compressor in there.

If they had put the right compressor, I wouldn't have had any issues. They put the wrong one and that thing would cool sometimes, and sometimes, it wouldn't. It would go back and forth, but that was because it was the wrong compressor, I was told by the servicemen.

So they finally put the right compressor in, and now it freezes. But I got charged for a second trip because it was past 30 days. Well, if they hadn't put the wrong compressor in there, I wouldn't have had to call back again. The technicians have been real good, though.

They said the reason why the toilets were flooding was because the seal around the toilet wasn’t sealed correctly. But it didn’t make sense to us because it happened to both toilets, and it’s weird that it would happen to both at the exact same time. I also had stuff coming up from the shower, so that doesn't tell me that's the problem.

They even said they can’t snake the toilet because they don’t have access, and they didn’t even try. But, once the second person came out, they found the access. We were going to pay another $400 for them to go in through the roof, and we didn't even have to do that because the second plumber found it easily. The issue wasn’t American Home Shield, it was the contractor that they sent out.

We’ve been out of our home for almost three months because of the damage that was done. The customer service was great. They do what they can from where they’re at, but sometimes it’s really hard to understand their accents or language. I know that a lot of them aren’t from here, but that’s the only issue I have with AHS.

The only issue I had was when I requested the service and paid for it, it was $100. The next day, I opened my credit card bill, and the charge was $125. When I looked at the receipt from American Home Shield because I printed that off, it was $100. I was in a conundrum, because who was I going to contact? American Home Shield or the credit card company? When I was ready to deal with it, it went back to $100. Also, their monthly premium has skyrocketed. I’ve been with them for years, and I’ve gone from $39.99 to $125 a month. They didn’t even notify me. I’m gonna have to consider that in the future.

Our oven wasn't heating properly. They came in, were polite, looked at our oven and asked us some questions. They told us what they would be doing, which was looking to see if there were any parts available for it, and that we would hear back from them, and if not, we would hear back from the warranty company. American Home Shield has been easily workable. I've never felt like they cheated us out of anything and I like how much they cover. I think sometimes there are things with electrical and plumbing where it gets tricky and some parts are covered and some aren't. But overall, I think they have great coverage.

So, when the guy came, he found out that it was an electrical issue, and then he left. And then after he left, we unplugged the stove, plugged it back in, and it came on. So, I called American Home Shield and told them that the stove is working. And AHS said to call them again if anything happens, and that I don’t have to pay again. So, a day after, the stove went off again. 

And so, I called that Monday to let AHS know that the stove went off again. And the guy that I spoke to told me that I had to pay again. And I told him that I was told that there’s not gonna be any charges towards me if the stove goes off again. So, I was very upset about that and told him that I’m going to find another insurance. And then I asked to talk to a manager, and the guy transferred me to the manager. 

The lady was very nice, and she was able to help me. And then she scheduled the repair. And the technician who came the first time came back and fixed the problem with no extra charge. And the stove is working normally now. 

The other thing I have is about the co-pay. Because I have friends who are with AHS, and I found out that they are paying $100. So, I don’t know why I am paying $125.

They even cleaned around the area. When he took the toilet off, it was really dirty underneath, and he cleaned it. After reinstalling it, he put a little clear silicone around the front of the toilet so nothing would get underneath. He did a great job, he was very nice and professional.

Otherwise, we never had a problem with any of the vendors. Just sometimes, they can be uncooperative, dragging their feet.

The gentleman who came was very knowledgeable and helpful. He explained exactly what he was doing step by step and shared some useful information about the pipes and how they related to the work he was performing, and the claims process was smooth. They’ve saved us a lot of money in terms of cost, and I haven’t had any issues.

The contractors stood me up twice. They came out the first time, and the guy was more interested in telling me my door was messed up and needed to be rewound for $280 versus actually fixing the problem. I said they get paid by American Home Shield to come out there to begin with, so I didn’t understand why they were going to double-dip and charge me. I told him $280 to rewind the garage door was ridiculous and that I wasn’t going to pay him. He just put some spray on it and left.

The spray lasted about 10 days, so the problem never got done and I called it in to American Home Shield. They scheduled an appointment, but no one showed up. I scheduled it again, and they still never showed up. I just ended up finding a local person to take care of it.

I've been with American Home Shield since probably 2000, and I haven't really had any issues with my past experiences. I've never had any problems with the technicians, either. They’re always polite and respectful when they come over, and they usually give me a notification when they’re on their way.

The only thing is, I think overall they should really be more forthright in notifying people about changes to the warranty packages they originally signed up for.

The contractor was great, very friendly and efficient. It was something in the back of the toilet, and apparently ours was a special kind of toilet, but he figured out the problem easily and happened to have the part on him. He fixed it quickly, and everything is good now with no issues. Like I said, they're efficient and they get the job done.

American Home Shield has been really easy and efficient for us overall. We bought this house a few years ago and the company was recommended to us, so we just kept it up. Honestly, for anything we've used them for, it’s been very easy, you just say you have an issue and that’s it. They get the job done and someone is going to be there relatively quickly.

I have a 70-year-old house that I maintain well, and I don’t have any of the fancy stuff, but things happen when you have an older house and you need it taken care of right away. The concept was good when we bought it 30 years ago. The realtor gifted one year subscription for us and they said it was worth it. I continued it on. But, look for another company that has good reviews and that shows up right away because it’s absolutely ridiculous.

Literally what happens if there’s a part on a washer or a dryer, they say, “Okay, we’ll order the part. It’ll be delivered to your house.” Then you have to call when it’s delivered and then make an appointment and they say, “There’s no appointments available for two weeks.” It literally took over a month for both my washer and dryer to get repaired. So, in general, I’m disappointed with them. We spend $1,200 and I usually have one claim a year. It is probably smarter for me to go and pay a service provider instead. People are also generally not so sharp.

I always used to submit claims though phone calls, but recently, we have done it online because it's a lot more convenient. I'm a landlord and it's very convenient. American Home Shield is good when you have big fixes. It's not cheap. It's not inexpensive, so people need to think about if it’s within their budget. But I like the service. The service is great. It helps me quite a bit as a landlord.

But the techs didn’t show up the day they were supposed to. So I called them and they said that not all the parts are in. That went on for about five days straight of them making an appointment, and then when I called to make sure that it was on, they kept saying, they’re waiting on parts.

I finally had a Sears representative and an American Home Shield representative on the phone because I was furious. I sent the pictures of the parts, then she wanted me to read her the part numbers. What I gather is that they don’t believe me that the parts are here. It was the 28th of January when we finally got our microwave fixed.

I called American Home Shield and talked to them. They talked to Sears. I talked to Sears numerous times. The repair guy was good. He fixed the microwave and did his part. The customer service side of Sears need to go through some training. I’m not very happy with American Home Shield. I’m still stuck with them till June but I will be looking for another home warranty company.

Once I changed from that first one, it wasn't a long wait, it took maybe four days after that. When I changed to this last contractor, I had to call his office and ask them to send a text or email confirming they were going to be there the next day. They didn’t confirm like the other ones usually do, and I never did get that text, but they did come the day they said they were coming. I actually had to call them to ask if I was still on the schedule, and he said yes. Like I said, I never got that confirmation, but they did show up.

Overall, I’ve had a good experience dealing with American Home Shield. The service was good, it wasn't excellent, but it was good. I really like that they stand behind most of the stuff in my contract, whatever they say they’re going to do, they stand behind it. If my plan covers something, they handle it accordingly. They’re dependable and so far, I can count on them.

Another claim I had was for my furnace. And it was during the summer time. The temperature had to be up to a certain degree but it was well over that degree. It was right at the peaking point of emergency. I had a newborn in the house, and we couldn't stay in the house like that. So, they ended up finding somebody who was available and could come out the next day. They were able to repair it.

My claims got handled, so I don't have any problem with them.

Even though the automated message says someone will contact you in the next 24 to 48 hours, they said okay and found a contractor who actually came out that same day. He was here for maybe three hours and figured out what the problem was, but he wasn’t able to complete the job right then. He did say it would be towards the end of the week, but I worked with them and asked if there was any possible way they could get someone out the next day. They found the time to do it, came back out the following day, and finished up the job.

American Home Shield covered the parts that were needed and got us back on track. The contractors were really good. They were great and did a great job.

The first time he told me I may continue to have the problem and he told me to go into the attic and take out all the lint if there was lint stuck in the little trap, so I went in. That was very questionable to me ‘cause he was supposed to do that, and I was very pissed. I ended up going in there, had to clean it out and then I had to re-tape it with aluminum tape. It didn't have anything in it and I told him that, and that's when he came back, fixed the part, and it started running. After a month it did it again, so I had to file another thing, and that's where we're at now.

When we got in the attic this time, he saw the box that brings all the lint up and out needs a motor. I went up with him because I wanted to see what it was. I told him if a fuse keeps going out, something must be wrong that's making the fuse go out. The motor was pretty much broken, and he tried to put it back in there, but then it broke some more. He said it was the reason why it was blowing cold air because the motor wasn’t kicking on. The tube that's supposed to connect the machine to the dryer to the source was not getting electricity. He said he was gonna go to Lowe’s, look for the piece, but it was gonna take a while to get everything approved.

I got an email saying they closed the work order, but the guy hadn't come back, and he didn’t fix my dryer. When I called American Home Shield to explain certain things to them and asked for a second opinion, and they wouldn’t help me. I asked them to send me to the escalations department, and the escalations department told me the same thing that the representative said that they couldn’t put out a second opinion. Instead of bringing out someone new, they put in a follow-up order, so they have to let him come back out. I haven't been able to move past where I'm at. I sent American Home Shield an email telling them that my next step is to go to the Better Business Bureau ‘cause they’re not helping me and I don't think they know what this company is doing.

The people at customer service are not rude, they’re fine. They just don't help me. As a customer, I don't think I'm getting good service because I have other things that need to be fixed around my home. The $125 to change out a fuse, and then again I don't know the prices of equipment and how much somebody charges per hour, but it gets expensive once I have to keep doing it. That was only item I was able to get fixed, as opposed to multiple items that I can get fixed. That's literally the only perk.

After about two weeks, they called and said they were going to come out and put in the part that was available. He was here for about half an hour. He tested the oven, and everything worked fine. I thanked him, and that was it.

I think when I first got the warranty, I submitted a claim online for the washer and dryer. It was easy, but I’m old school and prefer talking to someone. Customer service has been very helpful, and I haven’t had any complaints.

Someone called me yesterday and said it could be repaired, but there’s a safety issue unless the whole unit is replaced, so their recommendation is to replace it. There’s still a question about what’s covered under the manufacturer’s warranty and how much American Home Shield will cover. This is unusual, because most of the time it’s a small issue that gets fixed promptly, and we’re happy.

In terms of their price, it’s getting so expensive. A young married couple who just started out can get it, but a family can’t afford it now. I had been frustrated with them, but I didn’t cancel the service.

I would definitely recommend American Home Shield. From the time I called, everything happened really quick.

This time, they sent someone who immediately knew what he was doing and handled it properly. National Platinum was excellent. The repair process started right away. I showed the technician what was wrong with both the range and the washing machine.

He tested them, went through different steps, and asked me questions about what I had experienced and what he should be looking for. He was trying to understand exactly why I said they weren’t working. Based on what he saw during testing, he made a determination and told me that the office would be calling to let me know the decision.

What I like most is that getting my problem addressed usually doesn’t involve a lot of rigmarole. However, sometimes I reach people whose first language isn’t English, and that in itself isn’t the problem. The issue is that they don’t seem to listen to what I’m telling them. They’re just reading from a script instead of paying attention, and I don’t like that.

It’s fine if English isn’t their first language. But if they’re not fluent enough to understand what I’m saying and handle the situation without relying on a script, that’s a problem. The other issue is that sometimes the people they send out aren’t experienced repair technicians. That just wastes everyone’s time.

I previously called about my range and my dishwasher. Both were having problems with how they were functioning. They sent someone out three times from the same company, and each time they told me there was nothing wrong. The only thing the repairperson did was call the manufacturer’s headquarters and ask what the issue was.

I finally had enough and told them not to send anyone from that company again. I asked them to send someone who really knew what they were doing. American Home Shield said they would, although I shouldn’t have had to ask. When the second contractor sent someone out, he fixed the range in about 15 minutes and determined that the dishwasher needed to be replaced or repaired. I can’t remember that part now. Either way, he took care of it. The point is, he knew what he was doing and he solved the problem.

Overall, the warranty coverage is very good. For me, paying the monthly fee is useful compared to trying to save money for possible future needs, because that money always seems to disappear. In general, when I call about problems, Home Shield takes care of them with very few issues. Only once or twice was there a lot of back and forth that shouldn’t have been necessary.

Recently, I had an issue with my oven and stovetop. When the original people came out to see the oven and the stovetop, they never indicated that my oven needed a piece to go over it, and the wires were just out. Later, when the people came to install the oven, they said they couldn’t install it because I was missing a covering for the oven wires. They left the oven in the middle of my dining room, still unboxed.

I called about it, and the guy I spoke to was rude. When I called back, the dispatcher said he was in the wrong and that all he got to do was resubmit the referral so the oven could be installed. But when I spoke with another representative, she said that because of the contract with GE, they couldn’t send them out again and that they would have to put in a new work order for someone else to come out.

Two or three days passed, and me and my husband ended up paying someone on the outside to just come install the oven. When they installed it, they also put the cover on it and redid everything for us. They also said the oven needs its own circuit because it’s a newer model. They had to do a whole new breaker box just for the oven because it was pulling too much electrical. The electrical people that American Home Shield sent the first time didn’t check everything thoroughly. If this oven had been installed, it could have caused a fire. We paid over $900 for the people just to do everything for us.

For our stovetop appointment, we asked the contractor to call us when they were supposed to come, so one of us could leave work because me and my husband both work about 15 minutes away from home. They never called us, but we did receive an automatic text saying the technician was already en route. We saw them on our Ring doorbell at 11:58 and he said he had just gotten off the highway and was five minutes away. When we spoke to him through the doorbell, he said they were not supposed to wait and that they would just come back. My husband took the rest of the day off because he didn’t want to leave in case they came back.

Later, they reached out to AHS and said that they came and no one was home, but that was a lie. We got the footage showing they came at that time and that we spoke to them. They never came back. That was for the stovetop. We eventually got someone else to install the stove, and they ended up paying us $125 because we have a stove that doesn't work and it's just sitting there.

After everything, they scheduled another appointment for the oven installation with the same company we had issues with. I told them that it was unfair because they already had a record of our bad experience with them. I said they weren’t going to come back to my home and do that to me twice. After that, I never heard anything back.

If I have the money right away and need good service, I would rather pay for it. With American Home Shield, I pay the $125 service fee, but I don’t feel like the contractors give a full rundown of what’s actually going on. If I call a company myself, they’ll come out, dissect everything, and give me all my options.

I’m not satisfied with them because I’ve also had issues before with my breaker box getting hot so I kept calling them about it. I eventually had to pay $1,500 because I felt like something wasn’t right and AHS is not telling me anything. So, finally, come to find out I just need to get a couple of wires to redo my circuit breaker box.

The service is not worth it for major things. It's only worth it for minor things, like a washer and a dryer, or a light fixture that went out. If I’m going to pay for a home warranty, I need them to really dissect everything so I know what I'm dealing with.

We’ve used Glenn’s Appliance before, and even my tenant is familiar with them. I received an email letting me know who was coming, so I was able to notify the tenant. That was for the initial maintenance on the old appliance.

We’ve been with American Home Shield for a long time, probably since 2012. Sometimes it’s been for our own house, and sometimes just for rental properties. With a rental, especially when you’re not there, it’s easy to call and have someone go out. The process has improved and is pretty simple and smooth. We used to have a $75 service fee per visit, but I think they changed all their plans to $100. I’d prefer it to be $75 instead of $100.

I’m a Realtor, so I’d always heard of American Home Shield. That’s why I originally called them back in 2012. The last few years have been really great. If you asked me 10 years ago, I might’ve said, “Eh,” but recently it’s been great. It takes the stress out of figuring out how to get things fixed, and I think it ultimately saves money because they come out and repair things instead of you having to go buy a new appliance.

Ukon Appliance Repair came out to work on a washer and stove oven. At first, the technician didn't want to do anything with the oven. He just kept on postponing everything and said, "Oh, I have to order another part for the washer". I'm like, "What about the stove?"

He said that he’ll look at the stove when he comes for the washer. I'm like, "No, you come and do what you can do now. And I'll wait for a part." He said, "No, that's okay. Next time, until you get the error code again on the stove." I'm like, "Well, can you regenerate the error code and get to see what it shows?"

My concern was not really the stove, as much as the washer. I had the worst experience with this company; they’re really bad. Ukon Appliance is the worst company I've ever dealt with throughout my whole life.

The other thing that they don't wanna do is fix it, but then they go tell the insurance company that they put an order for a part. So the insurance company is afraid to consider this a cash-out deal because they already put a part on order.

But then at the same time, they're not really taking care of the problem. Because either they're lying about the part that's being ordered or whatever it is that they're doing. I just had the worst experience. So I cancelled Home Shield because of Ukon Appliance.

American Home Shield was not able to assist me. They're basically saying, "We cannot get ahold of Ukon Appliance. But then at the same time, our hands are tied, we cannot do anything." They don't care. All they do is just take calls and hang up.

They're lying and not being so up front. And then they cannot resolve the problem. They wait and rely on the contractor. That is not good. Going on three months now, and I have not gotten a resolution yet from both companies, either Ukon or Home Shield.

My claim started on December 11th, and they haven't resolved my washer problem until now. I keep telling them that I need a washer, there are our kids and two adults in the house. And it's not fair that you keep coming with the wrong part. So that's how upset I am.

I went with another company for a home warranty to take care of my washer. And then they automatically assigned Ukon Appliance to me. I told them, "I'm gonna cancel you right now if this is the only company that everybody's using”, and they changed it to a different contractor.

But I still ended up throwing away that washer, and actually bought a new washer just to give myself headache-free.

The only thing I have an issue with is that I’ve had my fridge go out multiple times in the last year and they just keep sending somebody to try to fix it. It keeps going out and they make me pay for a service call again. It happened six times in the last year and they won’t replace it.

When the contractors came out, they said good morning and told me their names, but one of them stayed on the phone most of the time. At one point, I noticed my smoke detectors had been taken down and left on a chair, and I also smelled a burning scent. When I asked about it, they told me everything was okay. I also noticed a wrapping around a cord coming from the heat pump that had dry rotted. When I asked if they could replace it, they said they hadn’t even noticed it.

I’ve been with American Home Shield since we first moved into the house through a housing program that required us to get that. I got out one time because I didn't have the money to pay for it, then I got back on there. What I like most is that I can afford the deductible and that AHS responds in a timely manner and is available 24/7. Depending on the contractor, they will come regardless. Although sometimes the contractor is kind of slow because they’re just a one-man show.

They also screen the companies in a little more detail. I once had a contractor who was very disrespectful to me when looking at my dishwasher and told me I didn’t need one. That made me uncomfortable, and I asked that the company never be sent to my house again.

I have recommended American Home Shield to others. I recently told one of my church members about them. She has been talking about several things in their house that have malfunctioned, and I told her that she needs to get this program I'm on because I have never had to worry about it. I’ve had things fixed through the service before, like electrical issues when my lights were flickering, and that technician was very good.

The other guy that came was for the garbage disposal. My wife tells me that I've got a slight leak now that I didn't have before, so I'm not satisfied with them. I haven't had a chance to call the contractor back because I was getting ready to call American Home Shield and see if I can get out of it because I'm getting sick of them.

The only negative thing I have to say about American Home Shield is that they jumped the price up $50 on me. We started out at $50. Now, it's $132.99 per visit. The price that I paid was more than double.

The service was good. It was the same guy who had come out earlier in the year when I had an issue with my dishwasher. He ran tests to narrow down what it was and then ordered the parts. He then came back once the part was delivered to my house and fixed it.

It took about a week for the part to get there, and then about a week and a half for him to come back. He did give me the next appointment before he left the first appointment. Now, everything is good and working like it used to.

When the technician came, he was clean, respectful, and went straight to the problem. As he was fixing and taking things apart, he was explaining what he was doing. He fixed the primary problem, and if he found something else that I hadn’t reported, he would recommend it. Overall, it was a very good experience.

My experience with American Home Shield customer service has also been good. When I call, no one is rushing me to explain the issue. They go ahead and tell me, "Hey, you called us. This is what we're gonna do."

I submitted the claim on the app, and Economy Comfort came out. They were great. They had good communication and showed up when they were supposed to. They let me know they were fixing the switches, but the repair failed because the switches weren’t the issue, and now it just needs to be replaced. But they tried.

Right now, we’re working on getting the unit replaced, which is proving not to be an easy process. They're wanting to replace it with a different brand than the brand that we currently have throughout our house. So, my husband's got to get on the phone with them because I am not spending $1,600 to replace the brand that we have when they're trying to give me a lower brand. But so far, so good. I’ve already referred American Home Shield to several friends.

He was very competent and did what he said he was going to do. He made sure it worked and checked it a couple of times. He was also very courteous and cleaned everything up. It was a yucky day, but he put a tarp on the floor so he didn't get anything on the floor, and there wasn't a trace that he'd even been here.

I was extremely happy with him and with American Home Shield. I would recommend them to anybody. I’m a widow, so it’s like a blessing for me. I’ve even told my daughter-in-law what I’ve had with them because she’s going to get them.

The contractors were knowledgeable. They knew exactly what to do and answered all my questions. One of them mentioned he was concerned he might break it if he fixed it, but in my opinion, there was no lack of professionalism.

The service is fine. The only thing I might like, if I had a choice, would be the option to pick a contractor, though I know that’s not part of the deal. Other than that, I’m happy and have no complaints.

The thing is, I work away from home, so I travel away for months at a time. I came back, and when I came back, I was notified by the city, San Antonio Water System, that I was using a lot of water at times when we weren't even home, so I needed the issue addressed. Come to find out the toilets were all leaking through from the tank to the bowl, constantly running.

So they got here. They finally did the test to where they found out what it was. I knew what it was, but it was never addressed. Anyway, they addressed that. They went ahead and changed out the internals in the tanks, stopped the toilets from running. They get to the water bib out back.

And it seemed like the technicians just really didn't wanna do the job, because he gave me a couple of reasons why. “Well, we can't do the job.” And I asked why. And the first thing he told me was, “Oh, it's outside of your foundation”. I said, “Well, no. The water bib is not outside of my foundation. It's coming out of the house, and it's on the house. So, it's not outside of my foundation.”

And then he says, “Well, I'm not sure what caused it to break.” And I told him, “Well, it's probably because that's the original bib from when the house was built back in '96.” Everything on that was original because part of the build had the bib coming out of the back of the house. However, there was PVC that the bib was connected to, which comes out of the house, which is on the house.

And he says, “Oh, we're not gonna be able to fix that.” I asked why. And the first thing he said was that it was outside of the foundation. And then he says, “Well, maybe the cold weather caused it to break.” I said, well, “Well, I don't think that the cold weather would have caused it to break, being that the coldest it got down here in South Texas during that time was only 50 degrees.” And he says, “Okay. Well, let me go ahead and call American Home Shield to see if I can get an approval.”

And when American Home Shield called me back, they said, “Oh, well, according to the technician, he's saying it's broken or it broke off because of the freeze.” And I told American Home Shield representatives that. I said, “Well, no. It didn't break off because of the freeze, because it didn't freeze here. It's only 50 degrees.” “Well, we can only go by what he puts on his report.” I said, “Well, that just doesn't make sense.” And he says, “Well, this is where we're at.” And I said, “Well, I disagree.”

They sent out another plumbing company. This was ASAP. ASAP was the second one. Ambition came out prior to that. And I found out later on that they're all buddies, ASAP and Ambition. So, they're given the same diagnosis ‘cause they don't wanna fix it.

But what it is is they're trying to charge me out-of-pocket $700 to fix it, because they said, “Oh, well, if we do it, American Home Shield doesn't approve of it. Then we'll just charge you $700 and we'll fix it for you.” I said “$700 to replace the bib? That doesn't even add up to me. It doesn't make sense.” He says, “Well, that's where we're at.”

And I said, “Okay. At this point, I don't need your services. I appreciate you guys coming out. But at this point, I'd rather do it myself. Because if I run to Home Depot and buy a bib and buy the little part myself, it would cost me maybe $30 at most. And I can do it myself. But the whole issue is I pay for warranty, I pay for service, so I expected my service to do that since it's already paid for.” And they said, “Well, this is where we're at.”

And one of the companies -- I don't know if it was Ambition or ASAP -- took pictures of it and sent it in. And I was talking to American Home Shield representatives, and I was asking them, “Well, one of the companies said that it was outside of the foundation. Can't you look at the pictures and see that it's not outside of the foundation?” And he says, “Well, we have to go by the technician's report.”

I said, “I understand what you're saying. You have to go by the technician's report. But at some point in time, we've got to make sense of what's going on. Look at the pictures and you'll see that it's not outside of the foundation.” This is basically what happened. AHS never helped at all.

They were terrific. The technician was very good. He was polite, knew what he was doing, and answered all my questions. I asked him how to prevent the issue in the future and what I could do for maintenance. He explained everything I should do, what products to buy, how to use them, and even explained it to my husband as well. I was very pleased with him.

The customer representatives I’ve spoken to were polite, nice, and willing to help. I wish the price wasn’t expensive. The price has gone up, which isn’t fun, especially when we're on a fixed income.

I live in South Alabama, and we had a rare situation, we usually only see snow about once every 20 years, but this time we got a foot of it. It shut the whole county down because we don’t have snowplows or salt trucks or anything like that.

American Home Shield was trying to get someone out there, but they couldn’t because the roads were shut down and weren’t safe. It was kind of a perfect storm. They did everything they could. Even though it took a while to get someone out, they were trying, it’s just that nobody was available to send. It wouldn’t have mattered if it was American Home Shield or anyone else.

They returned about a week later to complete the repair. They refunded the $125 service fee so we could purchase a space heater. Since the repair, everything has been working fine.

I put the claim in on a weekend. Th contractor called me a couple of days within the first part of the week. The tech was excellent. He explained what was going on. He showed me a couple of other issues with the system. He handled himself professionally.

I'm not gonna be with AHS very much longer, though, because I had a really bad issue with them previous to this last call. I called December 4th to get my garage door fixed. They sent me somebody, but that person wouldn't have been able to come out until the 18th of December. I called back and old them that's too long. I need to be able to have access to my garage. I asked, "You don't have anybody else that can come out sooner?"

So what they did was they cancelled the appointment on the 18th instead of holding on to that appointment to make sure that they can find me another appointment, which they weren’t able to d so. To make a long story short, this happened a couple of times. I didn't get my garage door fixed till January 8th when they finally got somebody to come out. And it was the original people that they had first initially set me up with.

They came on the 8th and fixed it. And then I had another issue that was part of what they had to do to fix my garage. There was another part which when they have to replace the part, the spring, the spring was covered. But the balancing of the door that you have to do when you replace the spring was not covered. So I was out of pocket $300 and something, not counting the service fee that I had to pay, which was 125.

After that, they wanted me to pay about $900 out of pocket to excavate something that should have been covered. It wasn’t really excavation just because you move some dirty out of the way. They could’ve done it by hand. But they still said I had to pay $844. American Home Shield told me I was responsible for that cost, so I hired my own plumber instead. That’s how bad it was.

It’s my pressure regulator valve. I made a service request because I had a lot of vibration and banging in my pipes, and I also couldn’t get hot water to my master bathroom. The plumber the warranty sent said my water heater was fine, so American Home Shield wouldn’t cover fixing the actual problem, which was the shower cartridge keeping me from getting hot water. According to him, that wasn’t covered.

For the PRV, he said he couldn’t find it and told me I’d have to pay $2,500 out of pocket for them to dig up my yard. It turns out it was above ground and clearly visible, where it’s supposed to be within 12 inches of the city main. So yes, I’m livid.

What kind of business service is this. I live on a budget and that is why I have this service with AHS, and they are not worth my money and I give them a big 0, they use to be A-One. Not any more in my book. I'm canceling my contract because they do not honor their contact with you. This is my point of view concerning them and I know I'm not the only one, and people need to say and state what has happened to them also. I don't recommend them to no one any more, in the past I did, No More.

I called the guy who does my plumbing service instead, and he put a brand new one in with a six-year warranty for 1,700 bucks. American Home Shield gave me 750 bucks back. I thought that was a little cheap and that they should have gone a little higher. But they’ve always been good. Every time I deal with them is excellent. They’ve been out many times to my house, and I have nothing but good things to say.

The dryer was creating marks all over the clothes in the dryer. The sheets were $250, and they just ruined them. AHS had another company come out three times, but there was miscommunication for some reason, so I had to stay home three days for that. And then Margarito came out. It was the same diagnosis as before, but he got the job done.

I would rate American Home Shield an average of 3 out of 5 stars because it depends on which company they send out. Some companies are a 5, some are a 2, some are 3. Select, I would give them 10 stars.

I’ve been with American Home Shield for about three years. In my experience, they’re pretty bad, but once you get them to do the work, it’s fine. They’re all bad, so switching to another company is going to be the same thing.

I went back and forth between them and GM Appliance Service, the contractor, on the washing machine. It had stopped and would not operate. There was a typical delay because my service order needed parts. It took four or five weeks to get them in. Everything is fixed now, so it should be good.

I’ve always had a good experience and haven't personally had any problems, though the fees have gone up over the years and I didn’t like that. Between inflation and a stoppage I had in my service, the price is a little bit more now than it was before. I specifically chose the higher plan where I pay $100 so that when they come out, I don’t have to pay anything at all. I do wish I was paying less, but my personal experience with the service has been great.

The online portal works. We just go to the website, fill it out and somebody grabs the request, and they come out to do the service. That time they sent out Down The Line, they were pretty good.

I have another house that we have AHS with that we apply for to get somebody to come out, and they don’t respond. They say it’s been assigned, but then the contractor never contacts us. I think that’s because that house is a little bit more remote.

The price is reasonable, and customer service is all online and super easy. They are good with big repairs like the refrigerators and freezers. They nickel and dime you – like if an outlet is out, it’s still a $135 service call – but they’re very generous and helpful when it comes to long-term projects.

My most recent service request was that the heating completely froze. There was a big block of ice from the inside out. AJ, the guy who came out from Reliable Heating and Cooling, was awesome. He was super nice and very helpful. It took him two times to fix it because the first time, he thought it was one thing. It's been working great ever since. He even said that if it’s broken again, he was going to come out and put it on his truck and fix it. He was so willing to get the thing figured out.

When my heating system cuts off, it was making a loud sound. I called AHS and talked to someone to submit a claim. It was an easy process. The techs came and they cleaned some part in there. The noise that I was hearing is the contracting and expansion of the furnace and when it cuts off, it expands. Whatever they did, it is not as loud as it was before.

They’d say, "Well, we've ordered it. We have to wait. We have to get it from this source." And finally, they say, "Okay. Once they ship it, then we'd get a tracking number." Still, we were freezing. It didn't matter if they kept us in the loop or not. We were freezing.

I was very dissatisfied. It was in the dead of winter and we were just dying. I actually suggested the whole time to just cancel the policy and go with someone else. That's how horrible it was.

It's better now, but I wound up having to call Pronto again. What I did not like was the fact that I was told, "Well, we're gonna call you right back," and they never called. And I wound up calling the following day to say, "Hey, you said you were gonna call me back because we found this other leak and it too was gushing" Well, it was a slow leak, but then eventually, it started gushing as well. So I didn't appreciate it. Then finally, she did call back. She's like, "I'm so sorry. We will call you back."

By this time, I got even more water all over my laundry room floor." And then, when I got the call back, they said it would be another charge if I had them to come back out.

I wouldn't say that I'm dissatisfied with American Home Shield. The only thing I don't like about American Home Shield is the fact that, half the time, you can't get somebody who really speaks clear English. This was one of the few times that I did reach somebody who was English-speaking, but that person was really just real nonchalant. It didn't make me feel as if my business and everything was valued, let alone my emergency.

Having American Home Shield is cost-effective, considering you don't have to pay out of pocket a whole bunch of money. But the quality of the service provider is to be desired. It's almost like you get what you pay for.

For my recent garage door issue, they came when they were supposed to come. The people from 495 Garage Door called prior to their arrival to let me know they were coming. When the technician arrived, it was a simple fix. He wasn’t here longer than 45 minutes. He did an excellent job. It was done thoroughly and quickly.

So I basically filed a claim for nothing. They didn't actually end up having to do anything, but they were very pleasant and they told me what was going on.

I also had a microwave that needed a new door. They ordered it and took care of that too. American Home Shield is taking care of what I need. I’ve never had a home warranty before, and so far, it’s worked out pretty good.

They just had another gentleman in here this morning on my plumbing that I called about. He checked everything out and explained it very well. He won't be the one coming back to fix it, but I guess, somebody with his company will be and it’s a pretty good-sized company. He was in and out in about 35, 40 minutes, but I didn't rush him. We got everything covered, and I know what to expect whenever they finalize what's covered and what's not. It's a lot of water leaks and he did test the pressure and he said that it would definitely below the maximum pressure because it's city water. He said, sometimes, city's water has to be real strong because there's a lot of people pulling off of it going down the pipe, and kind of closer to town and some of those on the far end. But he said he's seen it as high as 400 pounds per inch, but mine was only about less than 80. He said if it's more than 80, then that maybe why it's causing things to leak and I was nowhere near that.

I had to wait 30 days before they took out the first payment. They took only about $50 a month, and my service calls were $100 that they take that out prior to the guy coming. So, I was gambling a little bit ‘cause I'd already spent $150 before the first guy walked in the door. But I'm very glad I did. American Home Shield approving a new washing machine alone is gonna be about $1,100. And then, his service fee to fix each of these three appliances, on a separate service call it would have been about 150 each, plus the parts. So, I'm looking at about another $600 for three parts fixed, so that probably would have cost me close to $2,000 to get all that done on my own. If they handle it on the plumbing just like they did with the appliances, then I will be forever grateful.

They followed up and told me who would be coming out and gave me their phone number. The process was very easy, and I’ve never had a problem with it. Affordable Appliance came out and fixed both the washer and the dryer. They were superb, and I was really happy with the service.

The technicians were very efficient and knew exactly what they needed to do. They were personable and friendly and made me feel at ease. They explained what they were doing, which helped because they were strangers in my house. That made me feel comfortable with them. I like that part.

They let me know they needed to order a part, and they handled that in a timely manner. As soon as the part came in, they called me and came out as soon as they could. Everything is now working like new. It’s functioning the way it’s supposed to.

I pay a monthly fee. Some people say they pay every month and never need it, but you pay life insurance the same way and may never need it until the end. You pay the premium for peace of mind. If an appliance goes out, all I have to pay is the deductible when I file a claim. The contractor comes out, repair it if they can, and if it needs to be replaced, the warranty replaces it. I like that I don’t have to come out of pocket for that, and the premium is pretty affordable.

The only small issue I had was when my air conditioner went out. I read insurance policies all the time, but they’re not written in plain terms. I didn’t understand that I would have to pay out of pocket for the coolant because I wasn’t in a certain program or option. I don’t know if that was my ignorance or them not making that clear.

That said, they can’t explain everything to everyone, and I’m sure they have a lot of customers. Overall, I think American Home Shield is doing a good job. I’ve had no problems with them.

The technician from Cool Comfort was rude to me on the phone and tried to call me a liar. He said he never set up an appointment, even though he had me waiting all day. When I called him the next day, he told me, “We never set up anything.”

We had American Home Shield in Florida and never had a problem there. They were great and always showed up and did what they needed to do. For some reason, up here, they can’t get anyone out, even though there are plenty of companies around. I don’t know what the problem is.

The home warranty keeps trying to send technicians from three hours away. No wonder they don’t want to come. When I get on the phone with American Home Shield, I get nowhere. I end up getting angry and cursing because it’s so frustrating. I don’t need that in my life, especially when I’m paying for a service. I wish I could get a refund for all the money I’ve given to American Home Shield.

It was easy to submit a claim online when my unit lost power, and I got Grace Air & Heat’s name and phone number before they came out. The service was really good. They were very friendly. They came in, took care of the problem quickly, and told me what was wrong and then left. I haven’t had any more problems since.

Then, they tried to charge me again for the same issue that the gentleman didn’t fix in the first place. So, I escalated it up to the supervisor and they called me. And they said that they will fix it, no charge to me. But at that point, me and my wife, we were like, “That’s unacceptable. You’re going to try and charge me for something that they should have fixed the first time.” So, that was my reason why I canceled my policy or my subscription. I got the warranty in case things go wrong with my house, I need something to fall back on to get it fixed.

The second guy that helped out did a fantastic job. He diagnosed the problem right away, ordered the correct parts, got the furnace working at least until the parts could come, and then he came back and installed the parts for the third visit. We haven’t had any problems since then.

It’s been worth the investment having the warranty and I’ve appreciated it. Even though we’ve had some hiccups along the way, they’ve come through in the end to replace or repair the appliances that we’ve had.

Overall, it’s been a satisfactory result. Once the work is done, it’s good. In some cases, we’ve had to wait a significant amount of time in the back and forth between the warranty and the contractors that actually come out and do the work or do the diagnostic. I know there are things that are outside the control of the warranty as well as far as dealing with a third party contractor out there. But in some cases, I feel that that could have been expedited a little bit more.

The price point is decent in terms of getting someone out here with a $100 co-pay and the cost of the warranty itself. Also, the website is intuitive. I’ve used the online portal and I’ve called directly. Either way, I’ve gotten ahold of someone fairly promptly.

We also asked him to look at a warning light on the top of our stove that said “cooktop hot” when it wasn’t hot. He pulled out the stove to take a look, and he did something, but a spark came out of the outlet that blew the fuses and they would not reset. He said it’s a serious electrical problem and was the work of an electrician.

When we got back to AHS, they charged me another fee to have an electrician come out, although they reimbursed that. Then we went through three weeks of waiting for an electrician. I cook every day, so this was a huge inconvenience. I even suggested looking for a contractor myself, but they were lukewarm about that.

I had to be extremely hostile to get from the help desk – where the people are reading scripted replies – to eventually get to that level where somebody could actually work on my case. Eventually, they found All Spark Electric, and the contractor was excellent. They called me, came the same day and got the thing fixed. We purchased the flipped house three years ago and the outlet had not been redone correctly.

It was a $550 bill, which American Home Shield covered. But how much is my time worth is what it boils down to. Three weeks without a stove is a real burden on a household.

I submitted the claim online. I like using the website because it is so user-friendly. I get on to the website, click in my information. And it takes nothing to file a claim. I did all that in a matter of a couple of minutes. Very easy things to click on, what you need to repair, and the description.

The contractors I’ve gotten have been excellent, including S.W.A.T. Plumbing. If you're gonna get a home warranty company, American Home Shield is the one that you want.

What was weird about it was that American Home Shield initially canceled the scheduled date because they wanted to order the part themselves rather than letting the plumbing company do it.

I also have to call them again because there’s a hole in the roof. That’s something we wouldn’t have known except when the technician was checking the venting for the water heater to make sure it was vented properly.

With my previous call for a furnace, they had the technician repair it even though the thing is 30 years old and looks like it needs replacing. It’s dying.

But the company they sent for this claim was fantastic.

Other than that, everything is done through an app and it’s hard to get customer service. They really haven’t been very communicative, so I’m still on the fence about keeping them.

We’ve had American Home Shield for 13 years. The people we bought the house from had given us a year’s contract, and we kept it going. They help cover unexpected costs, and having the warranty with them is a peace of mind. I don’t have any complaints with them. Everything’s pretty easy and transparent, and we like the service.

My deductible is about 125 bucks. Getting a new garbage disposal is maybe 200 bucks. There’s also the cost of installing it. For the cost of buying a brand new one, someone came out, serviced it, replaced it with a brand new one, all within my coverage of the deductible. It wasn’t like they charge my deductibles more than the cost of the service and the appliance itself. I also have the flexibility of picking the coverage plan that fits me. There’s definitely value there.

Then, after dealing with people I could barely understand, chickens in the background and all. I got it escalated. The escalation department told me it is covered and they’ll pay me $1,200. Well, If it’s covered, where’s the other $5,000? I even left him a number with a message from an attorney, and he hasn’t called me back. That’s why I’m hoping they can help because I’m not sure what to do next.

It all happened right before Christmas and piled on at once. We live in Idaho, but I know some people in Omaha, so I got them there immediately to give my renters heat and had to pay them, there was no other option. Then I had to wait a week for the money to come out of my 401(k). Now we’re broke. It’s crazy.

This is the only time I’ve had to use the service, but the process went really smoothly. The customer service was good, and they were helpful in guiding me through everything. I’ve already recommended American Home Shield to five different people.