American Home Shield Reviews

I have submitted claims with American Home Shield and the service is very beneficial. The reps were kind of rude and abrupt but the contractors were very nice. The first one with the heating... the service guy was very nice, but he was not very clean. Coming through the house, he didn't put shoe coverings on to track dirt and mud through the house. When he was cleaning up his mess, he was very good about putting all the dirt and dust on one piece of paper but when he pulled the paper up, he'd just dumped the dust and everything out on the carpet. The one we had for our refrigerator, I didn't hear anything negative from my husband about him.

American Home Shield got the vendor out quickly and took care of my problem, so it was wonderful.

My experience with American Home Shield was very good. I never had a problem and have been with them for a long time.

I recommend American Home Shield. I recently submitted a claim for heating and they sent a contractor who was professional and courteous to repair it. It's running better now than it used to.

I would describe my experience with American Home Shield as sufficient. I would recommend them.

We've had a good experience with American Home Shield. They've covered pretty much anything that we told them about that we expected them to cover. The exemption was that we needed to have freon for something and they said they didn't cover it and I kind of understand that.

I filed a claim with American Home Shield for my air conditioning problem over the internet and it's a pretty easy process. I've used them several times and they've always come through. They had been professional and courteous. I'm happy with the experience.

I've had American Home Shield for almost 20 years. Recently, the door of my built-in oven came off. I submitted a claim to AHS over the phone to set up the repair and the interaction with the rep was fine. The contractor they sent put some screws that had come off back in and the door is working fine. It no longer falls off. The contractor was courteous and professional.

If I were to summarize my experience with American Home Shield in just a few words, it would be efficiency and quick answer.

My experience with submitting a claim with American Home Shield has been good. I have no complaint. The contractors were pretty good. The only thing is when I submitted my last service request, I needed to change something or cancel it and I don't think there was an area to edit a service request when you do it online.

Early on Saturday morning, we discovered our hot water heater was out. We call our warranty company only to find that we will not be able to get any service until Monday. On Monday I stay home so that I could be there when the repairman arrived. No one ever showed up. I call AHS to find that they had until Tuesday to even schedule an appointment. We attempt to find a plumber on our own. In doing so Benjamin Franklin Plumbing's customer service person was great. She recommended calling the manufacturer to find out the age of the water heater. We did and found it to be 19 yrs old and not repairable.

American Home Shield is efficient and usually sends a technician that knows what they're doing.

I've been a customer of American Home Shield since 2008. American Home Shield reps are always real courteous and I always get prompt appointments and so far I've had good luck with it. I’ve had good experience with the contractors, I’ve had prompt service, and they’ve always explained to me what they were doing. It's a good service.

I recently submitted a claim for a heating problem with American Home Shield. The problem started fairly quickly because the motor was burning out on the furnace and we had really good service that time. But prior to that, I had a problem with the air conditioner and it was a big issue with the supplier and American Home Shield because I was getting conflicting messages on who should order a particular part and everything and we had no air conditioning during a hundred-degree weather for about a week.

My experience with American Home Shield was good. Their contractors were good too. I would recommend AHS.

Filing a claim to AHS was wonderful, easy, simple, and pleasant. We submitted the claim for our electric problem over the phone. American Home Shield reps were very friendly, nice and helpful. The contractor AHS sent was wonderful. He has been here before and he knew what he was looking for and he did it perfectly well. Now it is fine and functioning properly.

We've worked with American Home Shield several times and it was very easy submitting a claim on the computer. The technician that they sent whose name was Bobby was not only very professional, but he was a very good communicator about what he did and why he did it. He educated me on a couple of functions of the heat pump that I was not familiar with. Everything is working just fine.

Submitting a claim to American Home Shield was easy. It was for plumbing. The contractors they sent were quick, very professional, and told us what needed to be done and they did it right away. After their repair, it's perfect and running well. We will keep the service. We like having it, and we recommend it to everybody we know.

My experience with American Home Shield has been pretty good. The companies that came out did what they're going to do and I know what it's going to cost me. I'm pretty happy with it.

I filed a claim with American Home Shield for a water heater problem one or two weeks ago. Our experience with the service company that they sent out was horrendous. I'm still dealing with it right now. It's the worst experience I've probably ever had to personally go through so far. I've actually called several times and complained and I'm actually going through a legal credit card dispute right now. I hope AHS don't use this company ever again because I got stuck using it and I'm now stuck paying for it. But on a different claim, which was with my spa, the guy that they sent out was really good.

We have had very good experience with the American Home Shield for the most part. We've been part of their group; a client of theirs for over five years now and they definitely respond quickly to ones needs. When submitting a claim if they don't have someone in the area and you suggest someone, they will work with you. It goes rapidly. I've been satisfied with their contractors for the most part. One cannot be happy with everyone. They are reliable. They try to work with people and they have good vendors.

When I called this last time, we had some trouble with one of the people. They couldn't come on the days that I needed them to come and so I was able to call and get another person the next day sooner than I wanted to fix the refrigerator and a microwave that was broken, but that was fine. My overall experience with American Home Shield is pretty good.

I recently submitted a claim for a microwave repair to American Home Shield and they haven't finished it yet. So far, the contractors have been great. I think that it's perfect that American Home Shield is sending out email updates to remind me and keep me on track.

We've been fairly pleased with the American Home Shield warranty that came with our home purchase. They're very efficient and very helpful. We do end up using the automated system at times, which seems to work well. One of the challenges with this whole thing is having them choose what people to work on things. We were working on the house from the beginning and it would have been more beneficial if we could've worked together with them and had particular people that were already connected to the house working on things that have knowledge and other things like that.

I submitted a claim to American Home Shield about a plumbing issue that I had and everything went great. We had a little bit of miscommunication about the service appointment day and time but besides that, it was awesome. Everything that happened was the way it seemed like to me the way it was supposed to happen.

American Home Shield has been useful. We have utilized it twice, and the service has been prompt.

American Home Shield has been great. Anytime I would have a problem, I would think it was best taken care of real fast.

There is nothing wrong with American Shield and the way it's organized but some of the vendors they use are not very good. We've not had an excellent experience. We have had to have them make multiple business before they have been able to solve the problem. We had to have 3 and 4 calls for just a minor problem and it has taken them a while to figure out what the problem was. And our refrigerator, which we had fixed several years ago, never really was fixed and they did everything for it. American Home Shield is very responsive. They get back to you right away and that's good, except at our beach house that we had. We would have a problem and it needed to be resolved right away. They wouldn't come for days and when you have a rental unit, you cannot wait days. So we ended up having to pay $3,000 out of our pocket last year because somebody would not come over there right away. Something needs to be done about that problem.

It was a very good experience with American Home Shield and I was very pleased. I would recommend them.

I had recently submitted a claim with American Home Shield for the plumbing. I did call earlier about a roof repair that I needed to have done. The estimate was so low, they said, "You know it's going to be below your deductible. You might want to just get it taken care of locally," which I did. And of course they were right. When I submitted the claims, the representatives were usually courteous. I've only had the one contractor and he was fine. He was beyond excellent. He did his work very carefully and immediately. He knew what he was doing and did not try to sell me on anything more expensive. It works properly now. It didn't when I called for help. AHS is good, efficient and satisfactory.

American Home Shield is completely satisfactory to date.

I had a claim with American Home Shield for an appliance. A gear that makes it spin was broken and the contractor fixed it. The other problem was that it was leaking water as it was set with the valve, and they had to replace the valve. He explained what was wrong and it was fine. Everything was good. I don't have any problem with it now. I had submitted the claim over the phone and the person I spoke with was excellent.

The heating problem started within the month before and it was intermittent so it was hard for me to report to American Home Shield that there was a problem. It had been really cold this winter; colder than normal. I thought, maybe our unit is just getting older. But then when it kept doing it and it got a little more regular, I went ahead and called them. Our experience with their contractor was fine. He thought the problem might have been something else the first time he was here. But then within a half hour after he left, it did it again, so I called him back. He came back the same day.

I had AC ductwork that was leaking in my attic. I had been with AHS for 5 years plus. Technician came out and looked at my problem. AHS called and said since the ductwork was not installed correctly (15+ years ago, before I owned the property) repairs were NOT covered. Almost every time I have a service request with AHS it's not covered or my out of pocket is 500 to 1500 dollars. The only things that seem to be covered are toilet flush kits, clogged drains or shower valve parts. This is FRAUD pure and simple. If you have a newer home the items in it are most likely up to code and you don't have anything worry about, but with an older home that doesn't have a home warranty, the MOST POPULAR combo plan from AHS looks good and when you look at all the items it covers it looks very good.

My most recent claim submitted with American Home Shield was for heating. I really didn't submit it. They called me. The rep was good. The contractor they sent out was professional and good. It was a good experience.

I recommend having American Home Shield. I have very good experience with them. The people that came out keep trying to put a Band-Aid on it. They finally had to recommend replacing my washing machine.

American Home Shield handled my claim pretty quick. We had a leak in the toilet and it was repaired, and so far it's still working fine. I submitted the claim over the phone and the rep was fine. So was the contractor they sent out. I'm happy so far with them.

This is my first claim with American Home Shield and it is for the heating. It was a favorable experience. I was very happy with the contractor. We chatted while he was working. He was a down to earth person and very knowledgeable. He talked me through every step of the way on what he was doing. The heating is working beautiful now. While I was here, he said, "Let me check your air while you're here too." He said, "Turn it on and make sure it works. This way, I'll take care of that too if there's a problem." So I did that and that was working fine so he said okay. And he cleaned up his mess and off he went. It was very positive.

I've been with American Home Shield about a year now. I've had two cases where I've had major things they had to fix for me. One was the refrigerator that went out and the replacement policy kicked in. It was a wonderful thing. The other case is for some plumbing issues around the house, and every time I've had somebody come out, they've just been absolutely wonderful. I believe it's the same company that comes each time, but not necessarily the same service technician. So, I've been quite pleased with the results on getting the problem out. No issues, no concerns.

We've had three service calls with American Home Shield, the most recent for the hot water heater. I've never had a problem with all three claims. I haven't had an issue with them. The contractors on the hot water heater were good and nice people. They did a great job and took care of everything that needed to be done. In the beginning, they never called me, when I was used to my first two contractors who would call me within 30 minutes. But, it was very busy, the power was out and it was a crazy time, so I didn't go crazy about it. They just didn't call me right away like the first company did. I've recommended American Home Shield to people.

My experience while submitting the claim to American Home Shield was fine. Everything just went according to that booklet thing. Mostly, it was over the phone. Both guys were good. The previous ones we had was for the garbage disposal. The guy came out and took care of it right away. And then for the heating problem, one of the units in the furnace quit working, and they were here within three hours. We got up in the morning, and it was really cold. But then they came right out and they had to order a part, so we had to wait a few days. But he got it working for us until the new part came in.

We sent a claim to American Home Shield for our dishwasher. It's on standby. Our interactions with their contractors depend upon the situation. With the heating, the guy didn't fix anything. I called people back. The contractor didn't come out. I don't know how good all the people are. Even with the dishwasher issue, we had to have two different people - two different companies come.

Overall, it was a good experience with American Home Shield. I would recommend them.

There is no problem with American Home Shield. I'm very happy with them. Just once in a while I'm concerned with the company that they send you. But overall, I would recommend using AHS.

I had a plumbing problem so I submitted a claim to American Home Shield. The contractor they sent asked what the problem was. I told him and he explained what he did and then they left. It wouldn't flush properly before but now it flushes all the time.

American Home Shield did as I expected. But I'm still frustrated after being without water overnight.

Submitting a claim to American Home Shield was excellent. I did it over the phone and the representative was very good. The contractor did a very good job. I would recommend.

My experience with American Home Shield was more than I expected. Highly recommend AHS to others.

We have been customers of American Home Shield since 2000. However, under the care of American Home Shield, we have just been through 66 days of no heat in our home during what turned out to be the longest winter of our lives. It has been the most unbelievably bad customer service experience that we could have ever imagined.

American Home Shield is perfect. I haven't had any problems with them.

This was my first experience working with American Home Shield since becoming a customer. Very easy, very fast online processing of claim and the contractor was fantastic, on time, professional and courteous.

Generally, American Home Shield is good on occasion. I have had a difficult time getting the contractor that were sent to actually come when they were supposed to. There were a few times where I would take a day off from work to be there, and then I'd get a phone call in the afternoon saying that they weren't to able to make it that day. It was rectified but it's something that should not happen. When a contractor says they're going to come, they should come. They told me it wasn't their fault they had a truck breakdown. But I just think that's problematic.

An AHS warranty is worth having.

I have had the best experiences every single time when submitting a claim to American Home Shield except for the contractors that come in. Sometimes, they might send the wrong guy out. The most recent claim we have is for electric. The electricity went out on one side of our house and it turned out that our garbage disposal had a problem too but we didn't know that. We learned of it after they sent out the Platinum contractors, who took care of the problem with the electricity. They said they got the electric part fixed for the garbage disposal and to call for a plumber.

I wasn't sure at first because some of the stuff I read on Angie's List about American Home Shield wasn't too positive so I was a little worried when I submitted a claim for the plumbing. But when the person came, they were very polite and very nice. Even though the problem that I was having wasn't related to American Home Shield, they were very helpful, very professional, very pleasant and prompt.

The overall experience with American Home Shield was very pleasant and efficient. I would recommend it.

I don't have any issues with American Home Shield. They come out at a decent time and it's reasonably priced. I'm okay with them.

Brown water out of hot water system reported in November 2013. Since the heater does not leak, AHS denies to repair the water heater in spite of sediment accumulation everywhere in the hot water system. Every time a customer agent is contacted, they say they will fix it but no follow up. When we insist to have a plumber on site sent by them, we hear that they can't change it because it is not leaking!!!! No report of defect and this has been going on for 6 months. I have never seen such a bad organization.

Overall experience with American Home Shield has been a good one.

I haven't used American Home Shield in quite a while. But we used it in December. Submitting a claim was quick and easy and the contractors are very good.

My overall experience with American Home Shield has been okay.

The gentleman sent by American Home Shield was very professional. They did the installation and took the tank but didn't take the hoses they took off that were covering the pipes and stuff, so they left a little bit of trash behind. Other than that, the work was satisfactory. I was not happy with the fact that I had to pay an additional amount, but apparently when this home was built, the builder did not do the proper hosing to the water heater so it could have caused problems for us because the guy told me that it was not ventilated properly and we could have had carbon monoxide poisoning. Luckily for us, the water heater was in the attic and I never go up there. They had to fix that and it was at my expense.

I’m a realtor and I've used American Home Shield a couple of times. They've come out for the heater, for the washer and dryer and for the toilet. The professional service and everything else has been fabulous. My washer and dryer gave out. The bathroom fan went out. I'm still waiting for a part, nobody's called me in two weeks and it's the heater portion of it. It would be really nice with a hot bath to have a warm room but I know they can't control parts but I could've gone over to Home Depot and picked up a part myself. So I'm still waiting for that. The guys that delivered the washer and dryer to do the replacement were phenomenal. They just did a fabulous job. They took care of everything. The area was clean, nice and neat when they left.

I've had three claims with American Home Shield on one particular heating unit/cooling unit. It was the pump and it wasn't cooling. I've talked personally with the people at Holden Beach and they're quite good. They made three trips out here within three or four months to repair the same unit. I don’t know whether it was the unit or whether they were just fixing one thing and go on and not checking the whole system, but the third man was outstanding and checked over the whole system. So overall, it was excellent.

I called American Home Shield and they were excellent. My claim was for an oven and the coil was broken. They came out the next day and that was it. It was pretty cut and dry. They just put in a new bottom coil. When I made the first call, they gave me a number and it was Sears. Sears said it would be about 8 days before they could repair it. So I called the number again and talked to a lady. She sent out Apple and they did a super job. He was here the next day. The representative was good; Sears was crappy. I don't like having to pay the fee but the service charge is understandable. I had a very good experience with AHS and have recommended them.

I recently submitted a claim with American Home Shield for electric over the phone. The representatives I spoke with were fine and helpful. The contractor was fine too. We had him here before. He fixed it quickly and was done.

I submitted a claim over the phone for the heat recently. The representatives were friendly and the contractor is good, but sometimes it takes too long. When I call, it's an emergency and sometimes there is confusion. But otherwise, American Home Shield is excellent.

I haven't had any bad experiences with American Home Shield. I've only called them a couple of times, and both times they were able to send somebody out to help us with whatever our need was, so I'm pleased with that.

It was tough submitting a claim with American Home Shield. I had to call it in because it seems the online system was not taking it. I manage some family property that's why I went with American Home Shield. But it's actually been an issue for me for many years so I end up just calling in every single time I have to put a claim in. The representatives were great. Typically, the contractors are really good. Old Time Electric is not the greatest. The guy installed something to fix the issue that I was having and literally one week later, the issue returned. I didn't put a claim in because I didn't want to get the same guy. The experience with AHS is usually painless.

I've submitted claims with American Home Shield by phone and online. Their representatives were nice, knowledgeable and courteous. On my latest claim, although it took them two different times to get my heater fixed, their contractor were very nice and very helpful. I would recommend them.

We only had one experience with American Home Shield and they have been very responsive so I don't have anything bad to say about them.

I've been an American Home Shield customer for a long time and I continue to renew. So they're doing something right or I am. My most recent claim was for the plumbing and their reps and contractors were excellent. I did have to speak to the local American Home Shield sales representative about an issue I had a year ago with an appliance repair owner, but other than that, everybody has been a 10. I'm a realtor and I suggest that my buyers buy warranties and I let them know that I am an American Home Shield customer and have been for some time.

My only complaint with American Home Shield is the fact that I have to wait so long for service. I was without hot water... I called in on a Friday and they don't pick up their messages until Monday morning. They're closed Saturday and Sunday. I was without hot water from Friday until Wednesday. It aggravates me and it has happened several times with Universal Plumbing. They put me at the bottom of the list every time I called them. American Home Shield representatives do their jobs and they're good at it. I don't have any complaints there. It's the local service. The last time that I called them, it was on a weekend and I had a commode completely stopped up. I'm just fortunate that I had another commode that I could use because the broken one is the one I use in my bathroom. It was very inconvenient. They're not even nice to me over the phone. When I had complained about them being so late, they said, "Well, it's in our contract. We don't have to serve you 'til 48 hours after the call comes in." That's just not the way it should be handled. I will call AHS and make a request that they send another plumbing company, but I would recommend AHS.

All the people that they have sent out have been good except for this most recent claim I had for the plumbing. I called and the representative was good and very polite but I wasn't too impressed with the contractor, because when he got out of the truck, the first thing he said was, "There's no point in going any further because you have a leak outside." He had just barely got out of the truck. And I said, "Really? How would you know that?" He pointed at the right side and said, "Well, right over there you have green grass, so that means there's a water leak, so it's right there." And he said that it isn't covered. I understand that if it's in front of my house, they wouldn't pay for it. What I didn't like was his attitude. I said, "You know what? Just leave. I'll just get somebody else to come." I have used AHS before and everything worked out. So I have no problem with Home Shield itself, it was just that one contractor.

I have had American Home Shield since fifteen years ago. As far as my interactions with representatives, they were pretty professional. All the contractors have been good except for one. That one contractor caused a major problem in my life and that's why I left AHS for a couple of years. Then I came back. Overall, the company is really good. They usually send reliable people who know what they're doing and they do it in a timely fashion.

My first experience with American Home Shield was back in November when we had a problem with the hot water heater. Submitting the claim was easy. As for my interactions with the contractors they send, I didn't have anything favorable to say about any of them except the first one that they sent for the water heater. The second one he was very good. I was thinking that they probably use people whose products and services are very inferior, and that kind of had me a little troubled because we had bad experience with the hot water heater, that was our first call. And then we had a problem with the furnace and the gentleman that they sent out said that every part in the furnace had to be replaced and it was going to take him eight hours, which he came out and it did.

My recent claim to American Home Shield was for a plumbing problem. It started in the bathtub. Our line backed up in our tub and was too old. Interaction with their contractor was very good. They’re very professional, very quick to get to come out and do excellent work. I would recommend AHS. The experience with the plumbing was not good but overall with AHS it was excellent. They provide very professional and excellent service.

It's been the best thing I've been involved in. My overall experience has been very positive. I recommend them very highly.

We've had American Home Shield for six years. Our most recent claim was for a washer and dryer issue. The top of the washer wouldn't spin. The contractor came and assessed the problem and they just didn't come back. They were supposed to come back two or three days later and they didn't come back for two weeks. She never got in touch with them so it was just getting really frustrating. The situation was kind of in limbo because the American Home Shield system couldn't just give us another contractor. They said we have to carry through with this contractor. We were actually about ready to buy another washer and then they finally came back so everything's totally fine now.

My most recent claim submitted to American Home Shield was for the heat pump air conditioning. Their reps were courteous and friendly and the contractor they sent did very well.

I don't really have any complaints about American Home Shield. I always have positive experiences. I had to use them a lot. They've always been punctual and I have told them before, "No, don't send me Sears because they don't respond" and then they've been really good to move on to somebody else.

We've used American Home Shield for several things that have gone wrong in the house. My most recent claim was submitted for heating. The contractor did such a good job and was so knowledgeable, so friendly and always called to schedule. If he had to come back, he would schedule it with me and call me about five or ten minutes from the house so I wouldn't have to wait there all day. He was so nice that I told him for now when I call American Home Shield, I will request his company.

I had some issues with the pool heater and American Home Shield said nobody would cover the warranty. They put a pool heater in that didn't even last a year. It lasted about 10 months. And nobody would honor the warranty. They altered the pool chemistry. It's probably my fault. I didn't read the fine print where when you install your pool heater, if you don't have the perfect pool chemistry and too much acid in the water and then the pool heater goes out, that you're just SOL with a new pool heater. I'm questioning their pool coverage. But anyway, that's just right now because of the issue. But overall, I'm going to keep it. I need to read the fine print on the coverage.

I’m upset right now with American Home Shield and I’m looking to leave them because they didn't correct something that was done with the electricity. I'm very dissatisfied with the experience that I have gotten with American Home Shield - from the electrician to the attitude from the girl that I talked with, except the plumbing. I pay my payment every month, pay it on time and they draft it out of my account. When they come out, I pay my service fee. I should get the service that I'm paying for. I shouldn't be getting anything less, and we got less.

I had a very good experience with American Home Shield. I would recommend them.

I recently submitted a claim with American Home Shield for a plumbing problem. Their reps are very courteous. They pretty much live up to everything that I was told about them and what my expectation has been. I've been pleased with American Home Shield.

Our experience with submitting a claim with American Home Shield was great, and so is the contractor that they sent to do the repairs. Everything is working now so I would say he did a good job.

We had a breaker problem so I submitted a claim to American Home Shield. Everything was excellent and went very smoothly - issued the claim, assigned someone to come out and the person came out and fixed it. It's 100% working now. The contractor was very professional.

Our overall experience with American Home Shield was satisfactory. We would recommend them.

Our interactions with American Home Shield and the performance of the contractor on the repairs had been great. It wasn't working when they got here, and it's working perfectly when they left. I'd recommend them.

Everything about our experience with American Home Shield has been good.

In my recent claim for plumbing, the American Home Shield did a quality repair. The reps and contractor were friendly and courteous.

I would recommend American Home Shield to a friend because they're good. They do a pretty good job and really do contact the person quickly. It's just the contractor that they send out was a little bit overly rushed. I got the impression because it’s like a warranty type of thing you have and the contractor didn’t seem to overly take a lot of time with things. They really need to maybe reveal a little bit of the selection of the people. I had a refrigerator that was out and I called American Home Shield on a Thursday. I didn't get my refrigerator repaired until the following Wednesday. I had a week with no refrigerator at all. I was not impressed. Actually, that call from the contractor, not American Home Shield, said the only day they have open is Wednesday at 11:00 to 2:00. I didn't really care for that. I waited a week so I thought it was kind of a snippy attitude. I was sitting here with no refrigerator and it was hot for a week.

I depend on American Home Shield to come through and they always do. I've been very happy with the service. I've been a long time customer and I have never been disappointed. If I have a problem and I call them, whoever they send out has always been very helpful and honest. The people I speak to on the phone are usually very knowledgeable and they put my mind at ease. I've recommended them to my sister and my neighbor because we’re all single senior citizens. My sister was having problems with her HPAC unit. On the TV, she saw “Let us come out and check your HPAC unit for $59 service call." She had them come out and they’re telling her she needs to replace because it’s about a 20-year old HPAC unit. I told my sister, “Elaine, call American Home Shield and you have the coverage. Why did you get some fly-by-night help?” She did and your people recommended off some heating and they told my sister, “You don’t need this replaced. It’s fine.” We trust American Home Shield and we've just been satisfied with their service.

I submitted a claim for a plumbing issue recently with American Home Shield and they were very responsive. Our interactions with the contractor that they sent by our home went fine as well.

Recently filed a claim for plumbing. Had a positive experience with the contractor, which I have used them before. They fixed the problem although it took them a little longer.

It was a pleasant experience submitting a claim to AHS and the contractor they sent was very thorough and did a good job. He definitely repaired the problem.

Everything about our experience with American Home Shield has been okay. I would recommend them.

The American Home Shield representatives were professional and courteous towards me. The contractor was good.

I had submitted a claim for the plumbing with the American Home Shield. The water leak wasn't clear it was going to be harming anything. The representatives were cordial but they had some trouble getting people out. I had to wait a little bit to get the repair, but I got a new water heater. The contractor was great. I've had some problems where I didn't feel that I could wait and didn't use AHS. But fortunately this time, they were able to do that. It's a good idea to have a home contract. I'd recommend AHS.

My most recent claim with AHS was for heating. I did it online and it was an easy thing to do. The contractor showed up on time, cleaned, had all of his things... he knew what he was doing. He solved all my problems, took care of everything. Continue the good work, AHS!

Our recent claim with American Home Shield was for the plumbing. I wasn't here when the plumber came, but my wife said it went good and did a great job. I had no problem.

To be fair, I've had good experience with American Home Shield, very satisfactory results most of the time. I had two homes with many, many good resolutions. So I like American Home Shield and would recommend them. But in the most recent claim I submitted for my Viking ice maker, I haven’t gotten a resolution on the issue. They sent out a representative from a company and then the company did what they did and then all of a sudden, it was taken away from them saying that they were not authorized by Viking factory. So they sent somebody else out and I’m still waiting. It’s a month later. Not right.

The most recent claim was for the motor on the pump for our pool. I had no problem with submitting the claim; it has always been very good. I have nothing but good things to say about the pool company that came out. It had a little leak in it; they came back and fixed it. It's working very well now. AHS did an excellent job.

There wasn't any problem when I submitted a claim to American Home Shield. We just called them and told them about it. It was real simple. If I can do it, just about anybody can. The contractor was a great guy. He's a personal friend of mine. This is a little town and you know everybody. It went fine.

There are a lot of things I didn't like with AHS, but still they're coming around.

I would recommend American Home Shield. It was a good experience submitting a claim for the heating and the contractors did a great job.

We had a claim for the garage door with American Home Shield. My husband took care of all of it, but we've always been very pleased with the whole service. The contractors didn't have the part on their truck, and we had to wait another three or four days for the part. But otherwise, it was fine.

It was quite easy to make a claim with American Home Shield. We were faced with having an electrical issue to be fixed before we got our furnace fixed so that was kind of a surprise. When we got a hold of the people to come, there was no problem. They've been pretty on the ball especially when it came to asking the right questions when it was our heat and then they knew the temperature of the area. Its terrible when it's on a weekend for anybody. We had to wait until Monday. That wasn't so pleasant. I would recommend them but I will give it a 4.

I got it when I bought my townhouse and I've kept it because I've been so pleased with how easy it is to use. I've had them for nine years. They were easy to work with. They schedule around my schedule. My experience with AHS has been very positive.

I would recommend American Home Shield.

It was last week that I submitted a claim to American Home Shield. The problem was our built-in microwave oven combination; the electronic panel wasn't working right. It went unbelievably well. It was GE Services who they sent out. They were here quickly and they diagnosed the problem quickly. Unfortunately, they said the oven had died... We've been using American Home Shield for quite a few years, and they're not always at the top of the list but they not only found a replacement, they suggested it in record time. It was exactly what needed to be replaced and it's already delivered in my garage. Wow! It's not only there, their contractor is set to be here tomorrow to install it. They exceeded any expectation I have. They were responsive and fast.

I like the American Home Shield plan. I've been with them the last two years. My last claim, they repaired the pump. The Home Shield reps were friendly and the contractor was professional. They were courteous. The pump is working well.

I had a problem with my washing machine. I called American Home Shield and they said that they were going to have somebody out there to do it - and they did. The technician called back and said that it needs an overhaul and it’s going to cost either 700 and something dollars or 500 and something dollars to repair it. The technician also asked if I just wanted to get another one, they can send a check with that amount. And that’s what happened. American Home Shield is very customer-oriented. They keep you informed, and everybody was really nice about it. I got my Home Shield extended.

It was a great experience submitting a claim for the heating with American Home Shield. It was easy to do so. I have no complaints at all. The contractor explained what he was doing and what he was looking for. He was knowledgeable and walked me through it step by step.

My contractor from American Home Shield was probably one of the best I've ever had. I had made a claim for an appliance and the AHS representative was friendly and courteous. The appliance is working 100%. I would recommend both American Home Shield and the contractor.

What experience I've had with American Home Shield has been good. I've had no problem with them. They're good people.

I'm totally happy with 17 years of having American Home Shield. That should speak volumes. I'd recommend it to anybody. It's the only warranty I buy. This warranty we bought was the smartest thing we've ever done. One thing I wish they would consider is to give people that have been with them 15-plus years a lesser deductible. Each year, I know it keeps going up all the time, but for us that have been with them it started out $35-45. Give us a cut. Give us $50 instead of $75. We've proven to be loyal, why not be loyal back?

The most recent claim I submitted to American Home Shield was for my air conditioning. The representative was very friendly and the contractor they sent was very good. He was very quick and he knew what he was doing. He explained everything to me and after that, he was gone. I would recommend them.

I recently filed a claim for the furnace with American Home Shield. They were kind and courteous and the contractor was professional. The furnace is better.

I submitted the claim for the plumbing online to American Home Shield and didn't have to talk to anybody. As far as I know, I've never met the contractor. I'm sure I would have heard if he hadn't been. They were professional

American Home Shield has been great. It's a needed expense, yet it buys some peace of mind.

This recent claim with AHS was for the plumbing. It was fine submitting the claim. The contractor they sent was helpful and courteous.

American Home Shield reps were nice when I submitted a claim. The contractor was nice also. I was very satisfied. It was better after the repair. I would recommend American Home Shield.

Filing a claim to American Home Shield was pretty easy. I just called and they scheduled someone to come out and they came out to see what was needed. They had to order a part but they were back a couple of days later. It was a good experience. It's been fine. It's working good. AHS is quick to respond. I'm happy with Home Shield so far.

Overall, I had a very good experience with American Home Shield. I would recommend AHS to others.

Submitting a claim to American Home Shield is pretty simple. Once you got on the program, you just go online and tell them and they call and set up an appointment with a technician. It's great. The contractor they sent had been out here like three or four times last year when we first bought the house. We had a problem with the air conditioner. But they've all been great people. I would recommend AHS.

All three claims I filed to American Home Shield were taken care of to my satisfaction completely. All three service people that I dealt with in the last few months were perfect and so did the AHS reps. I have recommended them to several people. I've had them for over 13 years and my plan is coming up for renewal next month.

We have three properties with American Home Shield and I usually submit a claim online, which is pretty convenient. Recently I submitted one for a broken microwave and the only kind of hiccup I had was there was a bit of a miscommunication between the contractor and American Home Shield about whether or not I paid. I had to call them to straighten that out but it has been rectified pretty quickly once I brought it to their attention... Only other thing besides that was, on the third contract I set up online, where you can actually sign up completely without even talking to anybody and they send you a confirmation email telling you when your contract becomes valid... there’s something like a two-week waiting period. But when I called on the day they said that my contract became available, they told me my contract wasn't available for another two weeks.

I have not had a problem with American Home Shield. The service has been great.

It's easy to submit a claim with American Home Shield. It went well and the contractor did a good job.

My husband did the submitting of the plumbing claim to American Home Shield and we're happy. It's always easy and they're very responsible. The contractor fixed it all just fine and everything is great.

American Home Shield was quick and responsive to the claim I submitted. I don't have any problems with them. They did a good job. The only problem I had was the plumbing company. They did the job but I’m still having the same problem. I haven’t called back. Other than that, everything is good. I would definitely recommend them.

I've been a customer of American Home Shield for over seven years. I've had very positive experiences submitting claims. They are very proactive and follow-up is very good. They make sure that when the order was sent out to a service provider that they contacted me. They monitor how long it took for me to be contacted and if I was happy with the service and if everything is okay when it's been done. It has all been good. I've never had a contractor that I had known before because they come from different areas, but I think that they're all perfectly fine. Whenever I call them out, my experience has been that they've been addressed and corrected accordingly. They have good follow-through, and I'm satisfied with the results.

American Home Shield reps who attended our claim was good. The contractors that came for the refrigerator were here a week and a half before that to find out what the problem was. A part had to be ordered. The man that came was not a bit friendly and he was not very helpful. And he could have gone down and picked up the part the same day and fixed it but he didn't want to. He said he'd have to order it. My husband heard him say that. After the part came in, the man they sent was different and he was very nice, very good.

I have been an AHS customer for over 10 years. Up until the last year or so, AHS has provided an acceptable product for the money. In the last year, the service has taken a definite turn for the worse. During a heat wave last August, the fan motor on the outside unit of our A/C went out. I contacted AHS and was told a repair service would be dispatched from a town over 120 miles away! I contacted that repair service and, no surprise to me, was told that they would not be able to get to us for 3 days! If you've ever been to South Louisiana in August... I don't need to tell you, IT'S FREAKING HOT! I called AHS back and told them this was not acceptable and they basically said, "Sorry, you'll just have to wait. The temp doesn't qualify as an 'emergency'!" I contacted a local A/C repair service and they came out within 2 hours and had the A/C up and running in no time. AHS denied my request for reimbursement (!) I sent AHS.

I've had American Home Shield for a few years now and it is really coming in handy for me. It's a pretty good thing. They are good about getting somebody out within a day or two and every time the service has been pretty much on time. I like everybody they send out. They haven't sent out anybody bad. A recent claim was for plumbing and the plumber was great.

The American Home Shield representatives and contractors are very good. I've never had a problem with them. I've been with them for a long time and have always been happy with their service.

This was the first time I've submitted a claim with American Home Shield - it was mostly for the plumbing. I did everything online and it was easy. The contractor they sent did really well. He explained everything that was wrong and what wasn't wrong, and got it fixed quickly. I had a great experience.

I was happy with the outcome of everything being fixed by the contractor sent by American Home Shield. But it ended up costing me over $600 and if we had hired our own plumber to come out then he would not have charged us that much. But it's like we were right in the middle of it. And thank god, our son was a contractor here, was able to jump in and do a lot of it or it might have cost us even more. I was unhappy with the amount that I had to pay. It was because of the plumber that was sent here by American Home Shield.

We've used the American Home Shield plan a couple of times and the most recent one was for heating. It was easy and the contractor did very good. I love the service. It's really great.

I called American Home Shield and they got in touch with me within the same day, and then we made an appointment. They came over and they took care of the problem. All the guys were very good. Most homeowners should have AHS because it's a good thing to have in case of problems. It's worth having it.

So far we've had some very good experiences, no problems. Very good service, qualified technicians, timely responses. There’s always room for improvement but we’re very satisfied and we’d recommend them.

I've been an American Home Shield customer for over 10 years. The recent experience submitting a claim was great. The contractor that they sent over was professional and courteous. They didn't really do anything. They just came to check the unit to make sure it was okay. It's not like they did a repair. I'm happy with American Home Shield obviously. I've kept it for all of the years that I've had it. I call them when I need something and I get it. That's the way I like it.

We've had American Home Shield for several years and although AHS went from 25 bucks per visit to 75, they're pretty good. They are reliable, courteous, and have been fairly prompt in setting up appointments. However, we've had a few problems with some of their contractors, one was with the air conditioning and another one was plumbing. We've told AHS that in the future we don't want to have those people come to our home. They may already have them on a list of do not send...

It was a great experience. The contractor came out at the time he said that he would come out. And he did the work the same day.

When we bought this house, the sellers had purchased the contract of American Home Shield for one year. We've used AHS a lot. We have this old two-story farmhouse. So we figured once that first year is up that they had paid for, we'd just renew it on our own. And we've used them two or three times a year probably for the last three years. Submitting a claim has been great. There's never been hesitation or anything regarding the claim. Their contractors were good. They were there and there was nothing I need to report. They've been fine. They've always fixed whatever it was that we were having a problem with. They've done some work on heating. They replaced a water softener. Overall, it's just a pleasant experience. They did what they said they'd do and that's all we want.

It was good experience with AHS. They did what they were supposed to do.

It was a good experience with AHS. I would recommend them.

AHS plan was included with the house that I bought years ago. The contractors were nice. There was a specific problem - the ice maker broke and that was fixed. Good idea if your appliances are a little bit on the old side.

I found some water running out of my garage, so American Home Shield sent someone. I didn't follow up on it because the cost that they were asking to fix the problem was a lot. They were asking $450 and it wasn't a lot of work. So I just got someone to fix it. I had worked with American Home Shield before and with a nice gentleman who fixed my stove. It was the oven. The handle was almost broken off and I couldn't close it. He's from Ukraine and he came once, and then he had to come back and put the part and he was very, very pleasant and I liked him a lot. He did it right was very professional. The other people were okay too, but this man in particular was like a father in the image. My experience with American Home Shield was good especially for the second man who fixed the stove.

I would recommend American Home Shield.

American Home Shield has been great. This third claim with them was for the plumbing. One guy came in and took care of two of the problems. And then, the plumbing one was a second guy. They're very knowledgeable and very easy to get along with. They explain what is going on and are very efficient in getting it done. The contractor replaced a part in the plumbing. There is a little pump in there that he replaced. He had to go get one because he didn't have it on his truck. He went and got it, came back, and the whole thing was done and it's working perfect. It's comforting to me to know that I've got a telephone number I could call for any of the problems I have in the house and expect to get a good response and get a resolution of the problem.

AHS has done a great job with their quick response.

American Home Shield has performed per contract.

Sometimes American Home Shield covers it and sometimes they don't. So you're lucky if the things that they cover breaks and if it doesn't, then you're just out of luck. Sometimes I've called before and they didn't cover it.

My experience with American Home Shield has been generally positive. By and large, they've met my expectations.

Overall the service technicians from American Home Shield have been good. They knew what they were doing. I just think that the co-charge of a co-fee of a hundred dollars is getting a little out of whack as far as the premium is concerned but, that's my opinion. Because it wasn't very long ago that it was on at $55. I know things go up, but it's almost double in the last few years.

The refrigerator stopped working. Submitting a claim with American Home Shield went okay. There's only one complaint I have with the appliance. When the gentleman from Sears came out, he said, "Okay, we're going to order the parts. And when the parts come in, I'll be back to fix it." Nobody had told me and all the parts got shipped to my house. And I can't remember if it was somebody from Sears or American Home Shield that I talked to who asked if all the parts were here, and I told them I had no idea. I'm not the repairman and I don't have any clue what kind of parts he ordered. And they said, "Well, you're going to receive five different parts. You need to make sure they're right." How in the heck will I know if they are right? I don't have any clue what they ordered but apparently, it was the right parts. I think somebody should have called and said, "The parts are coming to your house. This is what they will be." Even if they had told me what they'd be, I probably wouldn't have known what they were. But other than that, everything went well. The gentleman showed up and put it on and fixed it and it's working like new. I've been happy with the service and they've been really good.

We've had a few claims with American Home Shield and it has always been pretty good.

American Home Shield has provided us with efficient service.

I would recommend American Home Shield as they are responsive.

They're very professional.

I'm generally satisfied with American Home repair. They've done an excellent job. They replaced my garbage disposal, took care of my microwave oven and the problem we had with the air conditioner. I rate them a four because of the response I got from the person that was coming out to do the repairs. I was on the impression they were going to put a new top on my washing machine which was rusted due to normal wear and tear. But when he came out, he did fix my microwave and said the washing machine has just normal wear and tear and it was up to the company. I was under the impression that they won't take care of that also, so I took care of it.

I've had American Home Shield for years and my experience with them was good. Submitting a claim is very easy.

I've been with American Home Shield for about 9 years. The last call was because the pilot light went out on the gas water heater. They were very nice and professional. They showed me how to do it if it ever happened again. I have two houses on a lot and when their contractors get there, they have to call in to verify that the policy covers both houses. And then, if there's anything that needs to be done, they have to call and get permission to do it. So if I had any issues, it's not with the contractors they send, it's with their whole flipping, time consuming, wasting system. They need to streamline that.

They do okay... but before when I would get in touch with American Home Shield I have a hard time because I try to use the computer and the website doesn't work. You have to always call them. I had a leak here and had to get a plumbing company to come out. They came out three times. They charged me $75 each time and I didn't think they should have. They said there was no leak but there was a leak. And in the meantime, I had to wait until it was pouring out before I called them again for them to really see that there was a leak. And I was charged $75 for that.

So far it's been good. We haven't had much use for American Home Shield, but when we had use for them, they came through.

We’re perfectly satisfied with the ease of submitting a claim on the computer and the whole bit. Everything's fine and working just the way it should. The people that come out to service us have always been knowledgeable.

I've requested services through American Home Shield for issues I've had with my home appliances and on all occasions they were successful.

I submitted a claim with AHS for an air conditioning issue. It was a good experience. They did some minor repairs on the cosmetic part of the deal, inside the closet. They were professional, very nice and very knowledgeable. They came out and did what they were supposed to do. I've always recommended them.

American Home Shield has been very helpful when they first called. I didn't have to wait for a long period of time to have someone who can service the heater. They had to sign up another contractor the same day when the first one couldn't service the heater. Actually, we had a problem with the air conditioner. But when he came out for the heater, he said it was because the condensation was dripping down and it had spread into the wires and heaters. But he said he was going to recommend that the whole thing be replaced but I don't know what happened with that.

I've had American Home Shield for three to four years. My most recent claim was for plumbing and the experience was just great. No problems whatsoever. Everything just went like clockwork. The contractors were good. They were knowledgeable in what they were doing and they showed me exactly what the problem was and what they did to fix it. I can't ask for anything more.

We've turned in several repair orders under the contract that we're under right now with American Home Shield. It was easy to submit a claim. The contractor for this last time was excellent. We have nothing to say about him. Unfortunately, the heating is not as great. They've been out nine times trying to get it fixed and we still don't feel like it's at optimal performance but we honestly don't feel like it's the company... It's the heat pump and it just has issues and I think that a heat pump in this area is not optimal. But they have gone above and beyond trying to help us get it fixed.

I've had American Home Shield for years. I always have a good experience with American Home Shield. Recently, I submitted a claim for the heating and the contractor they sent was clean cut, efficient and spent the time to chat with me about it. I was very pleased with him. He was new versus the guys that we had last year which I liked them as well. They do a pretty good job of getting the right people in for their work. I've only had one issue in the last five years and it was resolved fine. There was no problem at all so they've done a very good job of keeping me happy.

American Home Shield is definitely worth the service. It's just you have a hard time sometimes. You don't have time to look around for a good service and they do it for you and guarantee their work. So it helps better than Angie's List.

Every time I've had a problem, I've called American Home Shield and I've gotten service in a timely fashion so I'm satisfied.

I made the request to American Home Shield and they made the repairs. They called the repair people and took care of the issue and were responsive.

I've had great experience with American Home Shield. I had one claim and called them. They sent somebody out right away and they fixed the problem.

I've always had good service from American Home Shield. They've always been great.

Our experience so far this year with AHS has been very good. They get five stars compared to my pool company. We had a problem with a new pool and were questioning whether the pool company we used was able to take care of those things and found out that the pool company in fact cheated us and sold us an old filter! So I was happy to have American Home Shield.

My experience with American Home Shield has been superb. They have done me a good job every time that they've come out. They come out and know what they're doing. They are service minded and fix things. They're good.

The experience with American Home Shield was very good. They got someone out here right away. They are very prompt.

My experience with American Home Shield is usually very good.

I recently filed a claim for my garbage compactor and used the online home service of American Home Shield. The contractor they sent was courteous and professional. Now, my garbage disposal works the same as before.

I had a Svc req. for my home AC unit that left me angry with AHS and the AC company they sent out "Efficiency Experts AC and Heating" in Cypress, TX. I waited about 6 wks to calm down and call back and talk w/ their auth. spec. and achieved nothing. I called the Corporate Ofc of ** and left msg for ** to call me. I'm waiting to see if he calls back before I finish this. His company mission statement states that his company's success begins w/ the customer experience. So in fairness, I'll give him a chance to make it right before I decide how to end this blog. PS: The rating below is how I rate both AHS and Efficiency Experts AC right now. However, I will be happy to possibly change this after we talk.

Nobody's perfect, but on a sense of other companies, I'd give American Home Shield a five. They are excellent and totally outstanding! They're very responsive. They've done such a good job, they deserve the good reviews. And I'm an ex-New Yorker so, believe me, I'm tough.

I made a claim for plumbing over the phone. It's fine now and I have no problems. Overall, the experience with American Home Shield was great. They really were good.

I have called customer service on probably 9 occasions to try and resolve ONE single problem. I first called in about an issue with the water heater over the summer 2013 and was granted an "outside authorization" to hire a plumber on my own, because they didn't have any in the area. The plumber came and made the repair on August 1st and billed “me” for the work. 4 months later, I still had not received a reimbursement check.

My calls to American Home Shield are always returned quick, and what they say, they make sure it happens.

My most recent claim with American Home Shield was electrical. We called in and talked to one of the representatives on the phone. They were courteous, gave us what we needed (the contract number and the claims number) and everything went smooth. We didn't have any problems. The contractor was courteous. We know him because he’s been here more than once before. It was great. I already have recommended them to other people.

I had submitted a claim for the water heater with American Home Shield. It was a good experience. The contractor was very good.

We've always had a good experience with American Home Shield - excellent service and good resolve.

We've done heating, air conditioning, and attic stuff and quite a few things with American Home Shield. I've submitted it online once, and I've called once. It's always pleasant. They're always prompt, and I've had no complaints so far. The contractors they sent to my home have actually been good. The last one was for the heater. They did have to come back and redo some things, but they were very prompt coming back to fix or finish whatever they didn't finish before. I've worked with them before, as well, and it was fine.

I have recommended American Home Shield to other people. I'm a fan. They assign the work out to someone. I have had a couple of contractors they assigned that didn't work out. Any time I call in, they fixed it right away. Like if this person they sent to do the work wasn’t up to my standard, then they cancelled it for me and went on to make it right. I started requesting a company that was really good as I had better success with the company that I didn't have any problems with. They let me request who I wanted and it has worked out fine.

Filing a claim was fine. There were no problems. The contractors they sent out to our home were professional and courteous. Our heating problem is now doing fine.

American Home Shield has been great. The people that they call have been outstanding. The only thing is when I call, I like somebody right around my vicinity. Only one time a couple of years ago, they contacted me and said the place is in Fresno and I thought that it was too far. They contacted somebody else and they were from Tulare. So it made it very nice and convenient. But other than that, the people that come out are very, very nice and explained everything. I'm highly satisfied with them.

The experience submitting the claim with American Home Shield was excellent. It was fast, efficient, and professional. The contractor they sent out was very good. I'm very satisfied with them.

My furnace went out. I came home from work one day and our house was cool. I didn't think a whole lot about that because I keep my house cold. I got ready to go to bed and it was still cool. I went in there and it wouldn't kick on. It was trying to kick on but it wouldn't. It had burned something off on the igniter and I got hold of American Home Shield and they got a serviceman out here the next day. I was without heat overnight but the next morning, they were here. They were very nice. They told me if I had't heard anything, to call back and I did about three times because it was late at night and it was cold.

Everything is working now with the heating unit since the contractor American Home Shield sent came out. Submitting the claim went well and was a very good experience.