American Home Shield Reviews

It was great. The technician was knowledgeable and friendly. He fixed the problem in a timely manner.

I had no problems with American Home Shield, but we moved and we're renting right now so I don't own a home. I'd rate them very high, though. I've been very pleased with American Home Shield. I'd recommend them.

Contractor contacted me quickly and setup the appointment. They came out to fix my central heat. It look longer than expected, but they were friendly and provided me useful info.

AHS backs up what they know. Every time that I've needed any assistance, they've been very good about it.

We had a catastrophic failure of our water heater and it flooded our basement. Submitting the claim with American Home Shield went fine. It was just like every other problem I had. They took the claim and had a plumber come out. In this case we were not particularly happy with the plumber that was sent out and we opted instead to have our own plumber do the work and have American Home Shield reimburse us. We have a completely new water heater and it's working just fine. American Home Shield itself was fine. I have no complaints on the claim submission process but I have had mixed reactions to some of the contractors they have arrangements with.

I submitted a claim to American Home Shield and it was good. They responded quickly. The repair was done in a timely manner and everything seemed to be working fine.

American Home Shield was really nice, but they suggested that we rip out the wall and replace the plumbing in our bath and shower. Of course, we were going to have to pay for replacing the wall, and they would pay for the plumber. I thought that didn't sound right because the plumbing and the hot water just quit. It wasn't a slow deterioration.

I submitted a claim for the heater with American Home Shield online as the heater wasn't blowing hot air and they sent an electrician. Submitting the claim online was a hassle. It's a drop down menu where you pick what your issue is. It's confusing because there's AC and heat... It goes between an electric and heat pump and I didn't know what kind of system I had. They only give you so many options. That's how I ended up with an electrician here instead of a heating and air person. Even after I told the electrician that first came what the issue was, he said it probably wasn't electrical but he looked over all the electrical equipment anyway and he sent the referral out for the right guy. It works perfectly now. It was a good experience.

We have had American Home Shield ever since we bought our current home. It was provided to us by the sellers and we have maintained it ever since then. We've always been pleased with the people that have shown up and it didn't matter what the repair was. We've just always had good people... but there's always room for improvement.

A very prompt response to a leakage problem with a washing machine. It is an older washer so I was not sure if I would need to replace it. The technician quickly found it to be a minor problem, fixed that and reviewed the machine in general for any other issues. He said that they don't make them this sturdy anymore so try and hang on to it if possible.

Overall, American Home Shield has been fine. They had to come out this last time three different times. I had been trying to call them back, and it wasn't real pleasant. But it's all fixed now. I would recommend them. It wasn't an unpleasant experience.

A/C Repair - All my experiences with American Home Shield with two homes I own have been very positive.

Our washer just started making a really loud noise so we filed a claim the next day. I submitted my claim online. It was easy. And then I got the confirmation email saying that they set us up with Sears and then one of the guys came out from Sears and fixed it. They had the parts with them for both things that was wrong with the washer so that was nice not having to wait for anything. It's working fine now. It's been great a great experience and I haven't had any issues.

There was a confusion in my most recent claim -- it dealt with the septic tank. One came out and it was the air conditioning company but there was also the plumbing... But when I called, I had said the house was stopped and the septic tank was filled up and the pump on that had to be fixed. So then the first one that came out said he couldn't handle that and he called American Home Shield and talked to someone there. They found somebody that would come and pump our septic tank out and everything was done in a timely manner. So I'm highly satisfied. It's working fine now.

I've used American Home Shield several times and I've been happy each time I've used them. My most recent claim was submitted for a spa. I had a problem with my spa, both the spa itself and also the pump. The contractor they sent was great. It was handled properly.

I had a hot water heater that needed to be replaced. The water went from hot to cold and wouldn't get hot anymore. So I went online and submitted a claim. I made the claim on a Wednesday but the contractor didn't hit me back within two days or so. So I went on and called them and then they made an appointment for much much later the following week. I let them know I had a small child here, of course we were without hot water, if there was any way that they could try to schedule a little bit sooner, which they did. They came on a Monday morning and he was able to come back on the following day and make the repair. So everything worked out with that. The only thing that was wrong with this experience was that the contractor never called. I've been with American Home Shield for three years now and I've only had to use them once before and that was a better experience. I'd still recommend them though -- I don't fault them for the contractor not doing their part initially to get back with me and other than that the service has been stellar.

I've had American Home Shield for about seven years. My recent claim to them is for a spa. There was a problem with the motor on the pool itself which is also connected to the spa. It happened about three or four weeks ago and I was finally able to get to call American Home Shield and they sent someone else out to fix it and they fixed it.

Great AHS experience. The service was A1.

American Home Shield has resolved my complaint. They sent a new contractor who physically removed our air conditioning unit, took to their store, and reinstalled it After 4 months, our air conditioning unit now works. We did not pay additional out of pocket fees, issue went on too long. I feel they only resolved the issue because I complained to an outside company. I would have liked them to resolve the issue because of the 8 year continuous, harmonious relationship.

My garbage disposal wouldn't work at all so I filed a claim with American Home Shield. Of course, it turned out to be something very simple. We could have fixed it if we knew how to do it. But the contractor fixed it in just a couple of minutes and showed me what he did. He showed me how we could check it next time if it did it again. It was a very favorable experience. We have no complaints at all. AHS contractors are always polite and professional.

My most recent claim was for an issue with my air conditioning. Originally, there's been a couple issues with it. The initial issue was in February and it turned out to be the compressor was shorted to ground. The compressor outside, the part of the AC unit, needed to be replaced. It was taken care of and everything was fine. About little as 60 days later, I noticed that it wasn't working correctly. I wasn't sure what the problem was, I didn't know whether it was cooling enough or what, so I put in another service request and they sent out a circuit contractor. He came out and kind of looked at it and found out that the freon has gone out of the compressor.

American Home Shield quickly assigns contractors to assess appliance problems and accurately complete repairs.

American Home Shield was wonderful the last time I submitted a claim. I'd recommend having them.

This year was a bad year appliance wise. My oven went out the day before Thanksgiving, then my washing machine, dishwasher and then the hot water tank. AHS was quick and got the items/problem resolved. They had professional come to the home that provided outstanding customer service. Two of these items the most expensive, the hot water tank and washing machine, had to be replace and could not be repaid. AHS did what they said. I paid my deductible and now I have a new tank and washing machine that are more efficient than my old one. The oven was a double oven that the motherboard burned out twice. They fixed it for the deductible only. I would recommend anyone to get AHS the deluxe package at the costs premium. It is well worth the money.

I've been with American Home Shield several years. I had a glass top on my GE stove, and the glass top got a crack in it. I don't know how the crack was made, but I called them and set up an appointment and they were here within three days. They looked at it, ordered for the part, and a week or so later they came and installed the part. There were just five people. They were very professional and they were respectful. They came in and put cloth covers on their shoes and didn't track up or anything; wherever they fixed. They took the stuff with them. It was a very good experience.

My experience with American Home Shield went very very well. I was very pleased with the outcome.

I called because my water heater is leaking. They advised me to shut it off along with the water to my home. I advised them there was a 5 day old baby in the home and they said it was not an emergency. They have no compassion and they suck.

I have used American Home Shield for many years on numerous homes. I definitely recommend it as it has given me peace of mind and they are very easy to use. I have used it from a leaky faucet up to a major furnace repair. It is worth every penny.

I'm very satisfied with American Home Shield. I would and have recommended them.

My most recent claim submitted to American Home Shield was for plumbing. My experience with them was very good. The gentleman came in, looked over the situation, and made the necessary repairs without any problem whatsoever. The timing was great. I called that day, and within hours, the service was rendered, and it was excellent. It's not leaking anymore. The tank of the toilet was leaking, and he repaired that. There's quite a bit of difference. Overall, the service was excellent! Everything is excellent! I have no complaints whatsoever. I highly recommend them.

My air conditioner stopped blowing cold air one Friday night. It was running, everything was good but wasn't blowing cold air. I couldn't get online for some reason so I believe I called it in the next day. It might have even been that Friday night. I'm not sure. I filed a claim and then she was very nice about it. She told me the contractor and that they would contact me. I understand it was weekend and they contacted me on Monday to set my schedule. They came out on Tuesday on time. A very courteous and nice gentleman came over and looked at everything. Looked for leaks but couldn't find any and my freon was all gone. So he had to charge up the freon and it works great now. I never had any problems so far with American Home Shield.

The contractor come on time, performed service & repairs in a timely manner.

American Home Shield is fantastic! No issues, no problems. When I had some work that needed be done, I entered my request on the computer. Within 20 minutes, I got a phone call from a local contractor, and that they would be here the following morning. They showed up when they said they would, and took care of my problem. Everything was fine. I would highly recommend them.

My most recent experience the contractor was timely, responsive, informative, clean and very detailed in his explanation of my problem. When I initiated the ticket via AHS online, the contract company called the next day and sent the technician within the week.

The oven stopped working. You would set it to turn on and it would not turn on. It would look like it was all set to go, but nothing would happen so I called American Home Shield. The contractor was good. He knew immediately what it was, and ordered the part and came back and put it in. It's working fine now. Sometimes a claim goes well, and sometimes it doesn't. There are times when you need someone to come to the house faster than they can send one of their contractors, and there are times when, over the years, I've had disagreements with them as to whether something should be covered or not. But they are doing better now.

My experience with American Home Shield was fine. I've never had any problems with them at all. Their representatives were courteous. I would recommend them to a friend.

My contractor was on time. The problem was resolved. The contractor wore shoe covers and cleaned up after he replaced the kitchen spigot. The contractor was also quite talkative, which was OK.

I see a lot of people have great reviews, but I on the other hand have experienced horrible services. There is no promptness to service and courteousness is a no go. I will not be renewing this service with AMERICAN HOME SHIELD once my warranty expires. What a rip-off.

We've had American Home Shield for many years. They're nice people to work with. The contractors they've sent out were always courteous and professional. Maybe once to twice, we might have had some complaint, but no big problems whatsoever. We recently put in a claim for the heating. It was a fine experience. The heat strips were not heating up and the contractor had to replace the heat strips. The guy was really, really nice. I was really impressed with him. He knew what he was doing and just made you feel comfortable to have him there and let him fix everything.

It's very comforting to be able to call one phone number to know that qualified contractors will be provided on a priority basis to repair my broken or malfunctioning household items, especially heating and cooling and kitchen items like refrigerators and stoves. I live in an older house with aging appliances and two heat pump AC/heaters. AHS has provided excellent maintenance on the HVAC units and recently made discounts available for replacement of the aging units.

Working with American Home Shield has been very good so far. I would recommend them.

American Home Shield has a great service. A friend had referred me to them and I've had it for several years now. I'm trying to get my grandmother to get it for her house. It has been really good and one of the best things I've done. Every time something goes wrong, I call them. They get whatever companies that they work with to come out and I haven't had any problems with them. They've always fixed everything in a timely manner.

American Home Shield is a necessary purchase. I recently submitted a claim for the heating and had an excellent experience. The contractors they sent were all great. After the repair, my bill dropped about $50 and that's awesome especially in the winter.

It was a fast and simple process to submit the claim for the plumbing with American Home Shield. The hardest part was when we try to get on to the web to get to their website and maneuvering through that. But the overall experience with the people coming in to do the repairs was pretty good. We had a clog in our kitchen sink drain, but it was so far down the drain that the contractor had to put a 50 foot snake into the drain and that helped it. It's working better and we haven't had a clog yet.

My most recent claim with American Home Shield was for the garage door. There weren't any problems in submitting the claim. I called and the company got in touch with me. Then they came and he saw what the problem was. He had to get the part, came and solved it properly. They do what they're supposed to do. If it's covered, they make sure you're taken care of. I was relieved that it was covered because we didn't have any extra money other than the fee for them to come out.

American Home Shield is a great company. I've been a customer for 5 years. I have my own house and another property and I have policies on both. Most of the time I file my claims online unless it’s an emergency where you want to call and talk to someone. I log in and I will describe whatever is happening, and I get an email back saying which local company they assigned the repair to. The local company contacts me and we arrange when they come. Most of the contractors were courteous and professional. There was one that wasn't and I was able to ask them to send somebody else. They sent somebody else, and they come, and they were nice, and fixed the problem.

I have a good experience with American Home Shield. I'd recommend them.

The contractor was on time for appointment as promised. The problem was resolved very quickly and professionally. The contractor was very knowledgeable and professional.

Overall experience with American Home Shield has always been good. It's just that it takes some time for whoever is contracted out to get approval and then get the work done.

I placed a claim online with American Home Shield for an appliance, and it was easy. The contractors they sent out were okay. I wouldn't choose to hire them on my own, but they're fine. The experience was okay but sometimes you have to do a lot of work to get something covered.

I'm a very big supporter of American Home Shield that we're doing business with. We've had several things that popped up. Our furnace had quit working and they sent somebody out right away because we had about a year and a half toddler and it was five degrees out so the house was getting down around 50. I called them and told them what the deal was and they got a hold of somebody and the guy was out here within a couple hours and that was on a Saturday. Their reps have all been very prompt and helpful. I'm probably gonna recommend it to my son who's in Tulsa.

I had a leak in the plumbing so I submitted a claim with American Home Shield. I didn't have any problems doing that. I did it over the phone and the representative was good. The contractor was very cooperative in helping. The leak was hard to detect because you couldn't hear much but it was found after everything was checked. The overall service was good.

The problem with the heater started probably in December or January when the fan wasn't turned off. I submitted a claim with American Home Shield online. They set up the appointment and the guy came out. He was a very knowledgeable and good person. He fixed everything. It was a good experience. I've used Home Shield in the past and I'll continue using them.

Overall, American Home Shield is pretty good. The service depends on the time of year. If it's for the air-conditioner during the summertime, sometimes they might be busy but not too bad. So far I've been pleased with the representatives and the contractors they send.

Filing claims to American Home Shield was pretty good but the last one I did was not good and I'm not happy about it. My last claim, I called for a leak and I told the person I talked to that my sidewalk outside was all wet. The problem was outside my house. I talked to two different persons and they never told me that it was not part of my insurance. They sent somebody to look at it but it was outside so now they want me to pay the $75 but I don't wanna pay it. I'm not gonna pay it because both persons I talked to never tell me that it was not included in my insurance. I know it's written down on my contract but when it's an emergency you don't look at all the fine line. That's the thing that I'm not happy about but everything else for my heater was perfect and I had another one for my air conditioning last year and everything went well. They fixed everything and I paid the $75 without any problem.

I've got my house and rental property all covered with American Home Shield. I've used them multiple times. When submitting claims online, sometimes it doesn't let me leave as much information as I sometimes need to especially when I'm using my rental properties and I need to leave my number to get in touch with a tenant. In those cases, I have to use the phone and sometimes it’s difficult to get a hold of them. But when it's my own home and I'm gonna meet the person, it's very easy online. AHS reps and contractors are always pretty good. After they fixed the problem, the appliance runs just like new. One guy came and did the microwave. He knew exactly what he was doing. He had a pretty good idea what the problem was gonna be. He was in and out of here quick.

I had a claim with American Home Shield for the plumbing. It's my third or fourth claim with them. I've had very good experience when submitting a claim with them. They are courteous and knowledgeable, and the contractor they sent out was very good. It went very well.

I have submitted claims to American Home Shield twice. They're very kind and very thoughtful. Our last claim was with our washing machine and our tub had cracked somehow, however that happened. They were very prompt and very up to the minute with getting a replacement. I recommend it to a lot of people that didn't know such things existed. I like their contractors very much. They had a dealer out of Jacksonville which is fifty-something miles from where we live. The man came up very promptly. And they got me a better washing machine on this last claim. Everything was very quickly done. We elected not to have our old washing machine taken away and they were very nice about it. American Home Shield couldn't have been better. I never had any service like this, not in a long time from a company. I'm very pleased with them. They're excellent.

My most recent claim with American Home Shield was for my washer that I just got fixed Monday. Submitting claims was easy and user friendly. The representatives were always courteous and professional. So far, I've no problems with any of the contractors and the washer is definitely working better.

We live in a two story condo. A leak appeared in the ceiling downstairs two days ago so we were forced to shut all running water. Plumber arrived said we would have to get a contractor to remove all the downstairs ceiling popcorn before he could tear into it to fix. This would have cost me Thousands. I called a local plumber. Within 30 minutes he determined the problem was a Possy temp cartridge in the upstairs shower Knob. Cost 150.00. 14 years of disappointing service with AHS.

So far, the contractors AHS has sent out were good. Last one who came up fixed our problem with the plumbing.

My most recent claim with American Home Shield was for the heater that went out on me. I did not quite understand what my problem was and I need to try and get some clarification before the other one renews and before it expires. I don't understand why I have to pay some 700 plus dollars for the water heater when the first time my heater went out in 2002, I did not have to pay anything. They say I had to pay for the inspection for this new water heater. But since then I have spoken to another person who said they were paying $125 and their water heater went out and they did not need to pay anything. I didn't know why his fee for the contractor coming out was $125 and mine was $75. But at the same time, because he paid $125 when they had to call them, he did not have to pay anything.

I've had several claims with American Home Shield. I recently submitted a claim for the heating and ended up having my whole thing replaced. They paid me for a pay out because they were only going to replace the compressor and keep it running. If I wanted to complain about that, I could, but it just isn't worth it because the unit is old and it needed to be replaced. That's just the fact of this situation. They did what they said. They were more than willing to order the compressor part and keep it going. And that's all they really committed to do. Dealing with American Home warranty employees is always outstanding. The representatives are fantastic. The response is immediate and I'm really impressed. They hear what you say and they respond immediately. You get a call back right away or they don't drop it. They continue to follow-up until you're satisfied.

The timeliness of appointment was great. Next day service. The contractor was very friendly and professional. He had the parts we needed and was done in 15 minutes. Customer service was a breeze.

It was a small leak that was discovered in my crawl space during an inspection to sell my home. Submitting the claim to American Home Shield was very easy and straightforward. I did it by phone, and they came to the home. I didn't look at the leak as well as a slow-running supply line, but they fixed them both. They were very professional, personable and it was handled quite well so I had no issues.

I've submitted several claims to American Home Shield. They are very good and very informative. If some issue that I had is not so direct, they point me in the right direction on what they cover and what they don't. So far the contractors that I've had are knowledgeable on the situation that I have and willing to work through the issue without prolonging it. They're really there to help fix the problem instead of just looking at it and saying they can't fix it. It's a very good program. They have the right people for the contractors. The contractors are very good and very professional. I recommended them to a couple of my friends who didn't have Home Shield already. It works out when you need something done and you don't have to really look through a phonebook or google something. And it's a flat rate, too so you don't incur more cost once they come out.

As a first time home buyer in Texas, I was unaware of home warranties. Having it the first year saved me a lot of time, money, and headaches. Scheduling a repair or maintenance has been simple and all contractors have been excellent to work with. I am glad I got and still have the warranty.

I would recommend American Home Shield. They're pretty good.

Submitting a claim to American Home Shield has been a pretty easy process. We had a little trouble with the last claim, but the other ones we had to submit a claim for a couple other things that happened were taken care of fairly easily. We were okay with the contractors that came out. We don't have an issue with anyone. This last claim we had, we still need to get something resolved with the sink but my experience has been okay.

I filled out my stuff online and the contractor AHS sent was courteous. My experience has been fine.

This was my second time submitting a claim with AHS. It's very easy submitting a claim on the internet. The contractors were excellent, very prompt in arriving and got the job done in one visit in just not more than half an hour on either case that's why I'm happy as a customer and a policy holder. They are very easy to work with.

We have been long time customers! (since 1985) Our experience has been nothing but good with AHS. Highly recommend them to everyone.

American Home Shield is very fast. This is the second company that we have and we're so much happier with them than the one before. We have been really lucky. We have gotten really good contractors. Usually, they call the same day if not the day after and they usually have appointments pretty soon. They're always professional, very effective and have fast response. We have recommended AHS to a few friends.

Filing a claim to American Home Shield is a lot smoother than with our previous company last year. It wasn't like AHS at all. We had someone come out right away and they were a reliable contractor. The contractors were absolutely professional and courteous. The processing, other than falling over a weekend was kind of stunk, but other than that it seems like it ran pretty smoothly and there wasn't any issues. The appliance is definitely better and has more upgraded features. AHS people were just super helpful and they called me back right away. It was the same lady. Every time I talked to her, she was definitely helpful and she kept me on the phone and called the delivery company for me to make sure they were able to do the stuff that we needed to have them bring it to the house. She definitely went above and beyond for that.

American Home Shield keep their word. Usually when you get a warranty product, when it's time to cash in on it, they'd find every reason not to hold their end of it. I've had that experience before but not with Home Shield. It was a very good experience submitting a claim to them and very easy. The contractors were fine, very professional and courteous. They were timely and very accurate with the time they said they would be here.

Person who came to house was courteous and competent. Item was fixed quickly and without second trips. Good experience.

I recently filed a claim online with American Home Shield for a hot water heater issue. The one I had just stopped so I had to get it replaced. The process was easy and I was able to contact someone, so no issues there. They did a great job in working with me. However, the contractor they sent out was horrible. He wanted me to pay in addition to what American Home Shield was going to pay. He told me the total job would be about $1400, but I got somebody that would do it for $800. AHS did a great job in working with me.

I would recommend American Home Shield.

The contractors we have used for most of our service calls have been for appliances. Sears is the main source. Every single one of them have been prompt, courteous, and experienced. They are professional in appearance and manner. We are completely satisfied with that contractor.

The plumbers were great, came out, look at the water heater, found it was not working anymore and got it replaced. It was a fast and easy process. The new water heater started to leak. Called the plumber. They told me to call AHS and have a recall put in, and within 20 minuets AHS had them back at my door to fix the leak. I like this service a lot, and it makes life better knowing that I don't have to worry about something breaking at a bad time money wise. Thanks, AHS!

I had put in a claim for the heating recently. The rep that came out was very knowledgeable and explained things to us. The contractors sent out by American Home Shield were very good. We have no complaints at all. It was easy to set up and went off without a hitch. Very good service.

American Home Shield is very responsive as far as their phone calls are concerned and their ability to get somebody here pretty quickly. But I'm not terribly excited about the quality of some of the people they send out.

We had a problem with our plumbing. The hot water heater was out. And then our heater was not working. American Home Shield had to put a new part in it so we could get some heat. I call when I need to submit a claim. I don't notify them on the computer because it takes a while to hear back and I'm always in a hurry. When I call, they're very pleasant and they tell me that someone will call me within such and such a time. And they tell me who it is that will be calling.

The experience with American Home Shield was fine. They fixed my washer. The man came and was able to figure out what it was even though it's an old machine that is 13 years old. He fixed it, he left and I was able to do wash. Everything is working.

Submitting claims to American Home Shield plays smooth. My recent claim is probably their wackiest one. The first company that I was assigned to didn't call me after they got the request so I had to call them and then they said they couldn't come for a couple of days. It was my heat and it was cold so I called back and the person who answered was gracious enough to assign me to a different contractor. They got someone out that same day. The young man was wonderful. He explained everything that he was doing. He was very respectful and very professional.

I usually go online to submit my claims with American Home Shield and I get an immediate response. I get an immediate name of a contractor and the contractor always calls me in a very, very timely fashion. So I'm a very, very satisfied customer. I've been a customer of theirs for many, many years. The contractors they send have all been for the most part excellent and very sharp. They're technically proficient, courteous and on time. It's probably the best deal for a homeowner imaginable at this point. It just takes the quandary out of things. I don't have to worry about who do I call and are they any good. They're already pretty screened. The people we've had here, I would hire in a minute.

I've had American Home Shield for several years. The most recent claim I submitted was for my dryer, it messed up. Submitting my claim went very easily. I called it in, that way I get to talk directly to a person in case I messed something up, and everything went fine. The interactions with the contractor went well too. He was very knowledgeable, checked it out and had to order the parts. I had to wait a couple of weeks for the parts but other than that, I had no problem.

Consolidated Mechanical replaced the fan blower in my a/c unit. They were timely and explained everything to me in terms I could understand.

American Home Shield is covered on our new home. I've had only one call when I had to use them and everything was fine. Every time I had to have them for my house that I was renting, they always seemed to find people that were adequate to do the job. The last time I had to have a plumber, I had to go through a couple of them. They're a good service and so far, I'm happy with the price and hopefully I'm paying for not too many services.

Our contractor was on time, cheerful and competent. He was in and out of our home without disturbing our routine!

We've had American Home Shield for a number of years already. Our recent claim was for an electrical problem. They sent a man here but they didn't have a toner because there was something that was not working so they couldn't use that. The other guy that came here didn't have a toner either. They ran a current through a line to see where the problem was and none of them had it. They would have to tear up the walls to find it and we don't want that to happen. At the beginning, the service was pretty good and now it seems like it's more restricted. But they did some services that we were pretty happy with.

I have nothing but good things to say about AHS. The service tech was timely courteous and they even called prior to verify the appointment. We had to wait 2 days for part order but it was fixed and they called a few days later to make sure there were no problems. Thank you AHS.

I'd recommend American Home Shield. Their people are fine. They always take care of our needs. They send us the right people to take care of everything.

I never had any problem in submitting claims to American Home Shield. They always respond fast and they always come on time when I expect them. They took care of my request right away. I would recommend having AHS.

Filing a claim to American Home Shield was a very easy and pretty simple process. They are very friendly. Our experience with the contractors they sent was all good and positive. They were knowledgeable and informative. They all seem to represent their company and Home Shield very well. Our recent claim was for the pool system. After they repaired it, it’s a lot better for it wasn't working at all before. However this latest claim I had to call and talk to AHS reps a couple of times but they were all very friendly and helpful. Based on my overall experience I would recommend them. It was easy, pleasant and complete from start to finish. It’s pretty quick and the work that needed to be done was done and done well.

The agents have always been very friendly and helpful. The response is quick and fair. If the person they sent out has a late response you call the agent back and they quickly set up another contractor. Thanks!

Submitting a claim to American Home Shield is a piece of cake. They call you back and say, “Hey, so and so is going to happen…” It works great. I love it. My recent one was for our A/C. You put it on the computer. The contractor they sent was Air Doctor. I've never encountered them before but they are fabulous. They come clean in a nice uniform with their name on it and a company truck and do their work and don’t track in. It’s awesome! It was just real pleasant. They were very clear and succinct in explaining what happened and what was going on. They are wonderful people. The A/C wasn't working and now it’s perfect. The whole experience was very professionally handled, very pleasant and prompt. They came in the same day so it was great.

Basically, I've been satisfied with American Home Shield. I have no major complaints.

I've had American Home Shield for quite a few years. I recently submitted a claim for a plumbing problem. What happened was about 6 months before they came, I had another plumber come and fix the bathroom downstairs. But when I flushed it, I had to hold it to complete the cycle. So I was having problems with that and sometimes I have company and they flush and it didn't flush the whole thing. I called again and they sent another plumber. This guy came in, he saw the problem and he fixed it. He did everything perfect. Everything is going great right now. Not a problem.

We got American Home Shield when we bought the house and we renewed primarily just because we wanted the protection. But also, we've had a very good customer service experience. Every time we filed a claim, the response had been pretty much immediate, whether I've done it online or on the phone. And everyone I've spoken to has been very accommodating. There's also a lot of transparency about what is and is not covered. We've had a really positive experience. We've had a few claims and they've all been kind of handled promptly. Now, in some cases, we've had to pay for it ourselves, but they were pretty clear about kind of why something was or was not covered so we've been very satisfied.

We've had American Home Shield for a while. Our most recent claim was for our air conditioning. We had AirOne and Heating came out for the yearly maintenance and they replaced the motor and now it's performing better. Our experience with them has been excellent.

My experiences with American Home Shield have always been very good. They've always been on time and have always done what they said they would.

I would recommend AHS. The refrigerator failed and the contractor they sent was excellent.

Our experience with American Home Shield has been fine. They've called when we've needed them and been quick, efficient and prompt. They took care of things for us.

I haven't had any problem with American Home Shield and I've had them for several years, almost ten years or more. Our recent claim was for an electric issue. The contractor that they provided was very efficient. He knew what he was doing and he did in like a split second. I've had an excellent experience with American Home Shield and I would recommend them.

Submitting a claim with American Home Shield was a very easy process. The plumber they sent me was very nice. He helped me a whole lot and he told me some things that I could do myself to save cost, so he was very informative. It was just a great experience especially the plumber. He was great.

the purveyor they provided was not very professional, would not recommend them and wouldn't want them back. American Home Shield is fine as far as I'm concerned. They did their end of it.

American Home Shield people were experienced in what they did and they serviced us well. I would recommend them.

They're great. I would recommend AHS.

I got American Home Shield through my townhouse when I bought it in Florida. It was a gift. Have submitted a handful of claims and all has been very satisfactory. They are very helpful and they save you money.

The refrigerator got really cold and then we had to turn it down because everything was freezing in it and it got really warm and then we'd cool back. So it went out and then I called American Home Shield. It was easy. I did it online. I had questions and I called and they answered the question and I finished it online. Everything was great. The contractor they sent was nice and professional. They would have fixed it the first trip and no issues there. Our refrigerator works perfectly.

Everything has been pretty good working with AHS reps. Have submitted only one claim since becoming a customer and that is building the downdraft. Everything has been satisfactory. I have no complaints. I would recommend them.

My oven wasn't heating so I submitted a claim with American Home Shield. The gentleman came out and replaced a part, but unfortunately it didn't work. Then the ice maker was not working. But he did an excellent job. He came out, diagnosed the problem and as far as the icemaker, he replaced it and I haven't had any problems since. I had a real good experience. No complaints. It was excellent service from start to finish.

The AHS reps have been good. Claims that I submit are mostly online but I have called them in occasionally. The contractors they sent have been good too. They are always professional and courteous. I haven’t had any issues at all. They came, the job was done, and they were paid and left. That’s to my satisfaction. Their service has met my expectations.

Our overall experience with American Home Shield is good.

AHS reps are excellent. I've only had a problem with one of their contractors. That was because Home Shield didn't know anything about this kind of refrigerator. But it would be hard trying to get me to change to somebody else.

I had a situation come up last year. My heating unit wasn't working. AHS explained to me that they would not pay for it because they hadn't been serviced properly. We discussed it and I went back and forth. I wrote letters which helped me change the unit. When I wrote a letter that it wasn't because of neglect, they accepted it and they paid for it. My experience with AHS has been really good overall.

When we were looking for a home in Dallas, our real estate broker had recommended that we get a home warranty so when something breaks down and we have repairs or whatever is needed, we can call one number. We went with American Home Shield. Their representatives are great. They’re very informative and we haven’t had any problem with the people at American Home Shield. They've been really good.

Our experience with American Home Shield is excellent. I would recommend them.

Overall, our experience with American Home Shield has been very satisfactory.

I submitted a claim online with American Home Shield. It went fine and it was no problem. I'm waiting on a repair now for my dishwasher. The water wasn't draining from it. They've made a call and they scheduled to come but I hate how long it's taking them to come but I can't do anything about that. Overall, it's been fine. Every time I call them, it's been a pretty good experience.

We've been satisfied with the American Home Shield service and the people they've sent. They did a good job.

We submitted a service request for our oven with range top; the electronic would turn itself on and off when the range was being used. The contractor came and collected the $75 co-pay even though he did not perform any test. It's just that he could not replicate the problem at that time. The next day, it happened again and I had to request a service recall through AHS. The contractor showed up a few days later and without any testing decided that the control board was malfunctioning and he said that he will order through AHS.

Overall, I've had a good experience with American Home Shield. The contractor they sent for our heating issue was great, thorough and quick. It was just a great experience.

I had American Home Shield with the first home I bought in Wichita in 1991. Most of the people I have dealt with through American Home Shield, as far as repair people, have been very reliable, very helpful. I had one situation where the gentleman was not only not reliable, he was a liar. I ended up paying twice for the deposit. My most recent claim was for my heater. When I submitted a claim, the representatives were very helpful. I was pleased with the service. The person that they sent out seemed to be very reliable, diagnosed the problem fairly quick, and got it fixed.

My very first experience in submitting a claim with American Home Shield was pretty traumatic. It was three calls before they actually got the problem fixed. But ever since then, I've had two other claims put in and the experience has been very good. Everything worked out. The contractors were very good and very knowledgeable. After the repair, my plumbing has been much better. I was very pleased. In my most recent claim, they called me on a Saturday morning and were out before noon that day. They handled the problem and I didn't have to lose any time from work.

The serviceman was very knowledgeable and the problem was solved in a timely manner.

We had been with American Home Shield for several years. We had three policies with them and they canceled one of them and I was really disappointed in that. But when it comes to submitting claims I was very pleased with them. I told them we didn't want some of their contractors to come and do any work for us anymore.

I was able to schedule an appointment very easily. Once scheduled the contractor called and scheduled an appointment quickly.

Very much satisfied for prompt service scheduling and having technically sound vendor contractors to take care of problems.

I recently made a claim with American Home Shield for my air-conditioning, and it was handled fine. I had to call back and reschedule one because I read a warrant that has set of horrible reviews, but the contractor was willing to accommodate me. I was surprised that American Home Shield had somebody on their team that had so many horrible reviews because the people that came out had probably not one good review. There were 11 bad reviews. So I called an hour later after I found out who they picked and I said I don't really want them coming to my home. They gave me someone else and they were really good.

I was disappointed with American Home Shield that I had to recall. The contractor had to come out seven times.

Filing a claim to American Home Shield is fine. I also had no problems with their contractors. Overall, AHS has excellent service. I haven't got any issues.

I've been a customer of American Home Shield in Nevada for 20 years and always got good service. I moved to Illinois six years ago. My most recent claim with them was for plumbing. The representatives were fine, but I was very disappointed with the contractors. My washing machine is connected to the pipes under my sink. In the last few months, when the water is rinsing in the washer tub, it comes up into the sink and then goes down. The plumber rooted the pipes. I told him, “I don't think that’s going to help because I think the problem is with the pipe in the washer” because previous to this I had American Home Shield come and check my dryer. The fellow from Sears said to call American Home Shield and send a plumber out. He said, “There’s something stuck in your washing machine pipe that’s bypassing and going into your sink instead of going down into the drain.” He said that he doesn't fix that and that he was for dryers. So I did.

I've got three American Home Shield contracts. We have a tenant in a unit and the tenant had a problem with the air conditioning so we sent a claim to AHS. The contractor they sent came out and did the work and collected their money and left. It was a pleasant experience and they did the work they were supposed to do.

American Home Shield is the best thing that happened in a long time. We've submitted a number of claims with them and our interactions with their reps and contractors are always very good. Out of the 12 contractors they've sent us, we've only had one bad one.

American Home Shield made a routine maintenance check for heating. Submitting claims to them was fine. They simply did what I expected them to. I've had two contractors for AC and they've both been fine except the second one... when I called him three times, he never responded. I was very disappointed because he did excellent the first time. But I would still recommend American Home Shield because it wasn't their fault. It's been satisfactory service every time I've ever called them. Even got an electrician out on Memorial Day to fix a problem so that was great. It was the weekend that they weren't working.

Sometimes the vendors that American Home Shield send over are not so great. They're only able to do small repair jobs and sometimes they haven't done an adequate job. But AHS is great. They have some challenges on the plumbing side as far as their vendors but I'd still absolutely recommend them to a friend.

I am very satisfied with the American Home Shield service. I recently submitted a claim for an appliance issue and now it is working properly. The repair was successful. I would recommend them.

I was with another company before and was unhappy with them so I switched over to American Home Shield. I've submitted three or four claims with them and the representatives were excellent. I've been pleased with the contractors they have sent out and had a good experience. All of my questions have been answered and the repairs that I had were corrected in a timely fashion.

I've used American Home Shield last summer, once or twice before. The last two contractors were very good. My recent claim was for a garage door and it's working now. It's been a very good experience.

I'm so pleased that we just bought a house yesterday and I have American Home Shield with the new house. I would recommend them.

Both times that we've submitted a claim with American Home Shield, it had been very easy. We recently had a plumbing issue and the contractors sent by American Home Shield was fine. Everyone was professional and quick. The repair has made it much better and the water doesn't explode anymore. American Home Shield is dependable and efficient.

This is my first experience working with American Home Shield since I became a customer. Generally, they were knowledgeable and friendly. The contractor had to come twice. He spent a lot of time talking to me about what I should do for the most efficient and cost-effective way to heat my home with any heat pump. I did whatever he told me to do, so now the heater is working.

American Home Shield has been very responsive and always takes care of everything.

American Home Shield contractors were efficient, on time and did the work and cleaned it up. Everything has been just as I would have hoped.

We've always been satisfied with the companies that come out under the American Home Shield warranty. They do a good job and they come when they say they will.

The experience with American Home Shield has only been good, although they don't have off hours.

I had a claim with American Home Shield recently for an electric issue. They were on time, very friendly, and the guy explained to me what was going on. I would recommend them.

I've had American Home Shield contractors out here three or four times. The most recent one was for plumbing. I went online, processed it and got the call the next day because I didn't want them to do things late at night. The business site answered our request, gave me a call and made an appointment. The guy that showed up was very professional and nice, and got his job done in 15 minutes and was out the door. Now it works and it doesn't leak, and the toilets are working.

I would recommend American Home Shield. They eventually got my claim done.

I have been dissatisfied with one of the companies that's been set up, but my experience with AHS has been really good. I still would recommend them.

I've been an American Home Shield customer for 20 years. As soon as I submit the claim and they figure out which contractor will help me out, they get it and I hear from the contractor. The contractors are perfect. For as many years as I've done business with American Home Shield, they've always carried through with everything perfectly and as they advertise to be.

I submitted online the claim for plumbing with American Home Shield. The contractor was great and we've had no problems that I'm aware of. They fixed it. I'm satisfied with them. I've had them for 14 years prior to getting it when my husband's out and they've always done great plumbing.

The first claim I submitted with American Home Shield last July was for our electric water heater. They misunderstood what I said. They thought it was for an electric heater, so the wrong person called me. Meanwhile my heater is flooding our basement and I waited all night for someone to call and no one did. And when I followed up for it, they thought I said electric heater, so it was the completely wrong thing. So I had to start the whole process over again and I actually had someone local do it that wasn't in their network. So once I started the process over, it was fine once they knew what the real issue was. My second claim for the garage door opener was flawless. I followed all the prompts and everything worked out perfectly. So no issues there at all. Overall, all is well that ended well. I didn't have a problem overall.

This most recent claim was for the heating. The rep was very courteous. As soon as I got to speak with him, the contractor contacted me like 30 minutes later and he was out here within the hour. He didn't do any repair. He explained something that one of the ducts was loose in the house. I have no problems with it so it was a good experience.

My experience with American Home Shield was excellent. We followed up afterwards and I was very happy with them. I had a question with one of the contractors and they took care of it right away. I was very happy and I'd definitely recommend them, which I have before.

I recently made a claim for air-conditioning with American Home Shield. Submitting a claim is a very easy and split process. This last contractor was excellent. I've been with this company for a number of years now and I've never been disappointed with their performance and the product that they offer.

I first heard about American Home Shield through my dad years ago because one of his neighbors had a policy with them. I was actually a customer for years and didn’t use it. Then when my policy lapsed for about a year - now I'm renting out the house - I figured I better sign back up. And then sure enough, I needed it. So that was the first claim on this policy.

It was a very good experience submitting a claim. The guy came on time and did very well.

The American Home Shield representatives are very friendly and helpful and the contractors they send out are very good. We've been with them for five years. Over the past two to three years we've had it, the service could have been better but these last couple of times, it has been excellent.

The heating unit went out. It wasn't working so I called American Home Shield. They came out and fixed it properly and correctly. Everything is fine. The AHS rep and the contractor were very good. I've had good luck with Home Shield and the person that came out and who has been out before.

I've been a customer of American Home Shield since 1998. The experience was very satisfactory. We've been without heat for almost ten days. The furnace went out and they had somebody out here immediately working at it. He decided it needed a replacement and they agreed. The only difficulty I had was with the contractor that they have, but I finally got that worked out and they'll be out Thursday to replace.

This is the second house I've had with American Home Shield. I had one in Colorado. My most recent claim was for plumbing. I called them and the guys were out here the next day. Actually, they ran late and it was 7:00 at night when they did it, but they only took about an hour to change the water heater. They were nice. It's a good company. They do take care of things without question for sure. I'd recommend American Home Shield.

We've had American Home Shield service since '99 and have dealt with them several times. Their representatives are good, and most of the guys who showed up were really good and attentive. However sometimes they don't call ahead of time so I can tell them what the problem is. And then they get here and we have to wait for a while to get repair parts if I need repair parts (I had an air conditioner that was out for about a month in the middle of summer down here in North Carolina, so it’s not a pleasant experience.)

I got on the American Home Shield website and made a request for repair. Within the hour or an hour and a half, a lady from the service company called to make an appointment. They came out the next day, repaired what was broken and that was it. It was very easy. The service guy was nice and he knew what he was doing. He narrowed it down to what could be the problem, and once he figured out the problem, he fixed it. I like that you could just get online and request a repair and then once you do that, the company calls you. I've used American Home Shield once or twice and I've been very satisfied with it.

Generally, I find American Home Shield service pretty good. I've had occasional problems with bureaucracy but that's it.

American Home Shield was fast. Most of the time the contractors come out promptly and get the work done right.

The overall experience with American Home Shield was fair.

I had American Home Shield when I lived in somewhere else for ten years, and then I got it when I moved here. It was easy submitting a claim for the hair dyer recently and the contractor was very good. The hair dryer is 100 percent better. I forgot the name of the company of the guy that fixed my hair dryer but I would recommend they use them again.

I heard about American Home Shield when I bought our house from the realtor. I had submitted a claim for the plumbing recently. It was my second claim. Everyone has been friendly and great. It's been a great experience so far.

I've had American Home Shield for 14 years. My most recent claim was dealing with my pool. They sent out a vendor and he came out and diagnosed it. The motor failed on it. They approved him to replace the motor and he did, and it's been working fine ever since. The customer service team was knowledgeable. Most of the time I do it online but when I have to call them, they pretty much assist me with whatever I need.

American Home Shield is the best. They are reliable and consistent.

I would recommend American Home Shield as I've had no problems with them.

We've had American Home Shield for many years and have had good experiences. We've been very happy and actually had three appliances replaced. We paid in for years and things would fail. They would give you a good amount to get something new. You could pay a little extra if you want a little bit nicer quality and they've always been very good. If somebody comes out and something is not quite fixed, they have them come back or within the 30-day period. It's repaired again for free and that's nice. They have very good support. Their prices are a little hard though. It went up to $75 for one-time call which is a lot these days. But then it's also a lot to get parts and get people to come out and do the work. They are a good, steady, reliable company that fulfills what they said they do.

They were very helpful. My garbage disposal is still making noise but nothing major. So far, so good. I just did not know that I almost paid them twice. It would have been helpful if they had told me that upfront.

When I first got AHS, I had some work done on my garage door and it works now. I submitted the claim over the computer and it was fine and easy. The reps and contractor are very, very professional. I was happy with my experience.

I've had American Home Shield before. I had a recent claim for heating. My experience in submitting the claim was fine. My interaction with the contractor was good. They were professional and courteous.

I've used American Home Shield several times and I never had a problem. I've had a good experience.

This is the first experience submitting a claim with American Home Shield. It was for a hot water heater. The process to submit it was easy and the contractor they sent out was professional and courteous. It was a good experience and the heater is working now.

It's easy to submit a claim always online with American Home Shield. My last claim was for the heat and I had no problem. The contractor was a fine one.

My experience with American Home Shield was very quick, very easy, and complete.

For the most part, American Home Shield has been good. I had a few problems but it was mostly with one of the people that they sent out. I called and let them know that I was unhappy, and they sent someone else. And as far as their service and how they conduct business, it has been fine.

So far, the experience working with American Home Shield is good. The control panel was out; the heater wasn't working and I submitted a claim. For the most part, they were friendly. They were Chinese, so it was hard to understand them. The contractor was professional. It works now. I had them come back out as there was a little bit of a glitch on the thermometer but that was it.

American Home Shield was offered on a house I purchased. My most recent claim was for a plumbing leak. This was about the fifth or sixth claim I made over the course of several years. The sales representatives are courteous and friendly. I had a heating and cooling issue several years ago. The one technician they sent out was kind of goofball. The company called to follow up on the call from that evening to see how everything went. I told them what went on and they ended up firing the guy. Then they sent out another guy to come out and check.

It’s been a while since American Home Shield has been out here for anything. They were here for my washing machine the last time and it didn't take them ten minutes to fix it. Getting somebody out here was good. I was satisfied with everything, and I went and answered a little survey on the internet that I got from them. I've not had any bad experience, except one time and it wasn't really their fault. It was the company that they had called to fix my air conditioning. But that’s the only time I had any bad experience with them.

I would recommend American Home Shield. I'm actually with them. I'm a realtor too and I sell the contracts all the time. They're a great company. As a customer, I'm very satisfied with them. They have always been great to us.

We've had American Home Shield for six years and used them multiple times. My experience with American Home Shield was very good. Submitting the claim was fine but this is the only time in six years that I've not been satisfied. I have an issue with the plumber and with how it was handled by American Home Shield. They cover the water heater but there was other work that had to be done. The plumber tells how much it's going to be and you really don't have any choice because you're having the water heater installed. It turned out that the prices being charged by the plumber were exorbitant and gouging us.

It was a smooth process submitting a claim to American Home Shield. They were responsive.

I had a good experience submitting a claim with American Home Shield for the electric as well as the contractor they sent out. I am happy with it.

American Home Shield is a good service. It is well worth the money. Normally, there would be a charge of $75 to call in any repair person and from there, they're going to start charging for the time and the parts. But with Home Shield, once you have them and depending on what plan you have, that's what you pay for the whole service including the parts. The heat went out on me and I submitted a claim to them. They fixed it and was back to normal.

My water heater blew up at 3am on Friday, January 17, 2014. When I say blew, the safety valve on top blew and I was unable to turn off the water. I called American Home Shield at 5 am El Paso time and was answered promptly. An emergency request was filed with Reliable Plumbing. I had to call them at 1pm on the 17th as they had not responded. I was informed they would be at my home in approximately 2 hours. They did come, however, they were unable to replace the heater that day as the sheet rock had to be replaced as it was soaked to the point of collapse.

The first person you contact at AHS is very courteous and familiar with AHS services and policies. The operator listens to your request, tells you if it is covered by your policy, and informs you of the techs and business name of the company in your area that you should contact. The operators get your repair started in your first contact, allowing you to know your claim is being initiated.

Ten to twelve years back, I was with the Service Master franchise, although I was part of the American Home Shield group too. I recently placed a claim online for the air conditioning. Within two hours, they responded to me. The contractor was very professional and courteous, and the air conditioning is back up and operating as it was when it was new so I'm satisfied.

My first claim with American Home Shield was for the plumbing. They gave me a fast response and I got the work done quickly. The contractor wasn't really professional looking, but he did his job well and was respectful. The service was quick and efficient.

We've had American Home Shield since January of 2010. It has been easy whenever I submit a claim. I've had no problems. The day it was made, I've had timely people come in to do whatever repair needed to be done and they did it. They were respectful, efficient and knowledgeable.

I've used American Home Shield for years and never had a problem. It was a good experience.

Our A/C unit burnt out its motor two summers ago and we called you guys to set someone up to come replace it. Nice and easy, we paid the deductible and it was replaced. Nice and simple. Well just about a week ago, we needed to turn the air on because it was a warm day. The A/C unit did not work. We called you guys to have someone come out and take a look. The technician came out and said we had a burnt-out motor. Just pay the deductible and they would order the part and replace it. The tech said that it was burnt out because the last person to service it installed the wrong sized motor. Now American Home Shield is telling us that WE have to pay for it because they installed the wrong motor!!!!! Are you kidding me? Since when are we supposed to inspect and know what YOUR contractors are exactly doing? I am not an HVAC technician, if I was I wouldn't need you! I pay every month my hard-earned money to you guys for coverage. I pay you money and you provide a service. YOUR contractor messed up and installed the wrong size motor and now that falls on me? This is awful customer service.

Recently, I had a claim with American Home Shield for heating. The first person that came out was very professional. I had some issues and he only had it fixed and left. But after he left, it still wasn't working quite right. I called them back and they had somebody come out immediately and corrected it. It's working great now. The company responded promptly to set up an appointment and they got out of there quickly after they got the claim. They arrived when they said that they would arrive. When the first person thought he had it fixed and it still had an issue, they got right back up and it wasn't long after the phone call. They were very pleasant and explained everything they were doing. When they came in my house, they totally covered their shoes with little footy things. I have recommended American Home Shield to people when we talk about warranty companies at work.

I've had nothing but problems with American Home Shield since I started with them almost 10 years ago. At first I thought they were great and it was going to be a fantastic policy for my home and a rental property I have. Well turns out, not so much. First of all, I had an air conditioning unit that stopped working. It was in the middle of summer and tenants had just moved into my rental property. I filed for a service order and was contacted by someone the next day. Great I thought. The person shows up with his 12 year old child to repair the unit. The child is handing him tools and it was very odd and seemed unorthodox that a work person would bring a child to repair something. He couldn't repair it. AHS wanted a second opinion. They couldn't find anyone in my area so they contacted me and told me I had to find someone. I did and that person repaired it. They paid that company.