American Home Shield Reviews

A/C not coming on. Did a very good job of responding quickly to the call and diagnosing the problem. Had to transfer the problem to plumbing to be fixed.

I was extremely happy with American Home Shield just not happy with the company that they chose to use. They had to make 4 trips out before my air conditioner was repaired. The repairman parked in my driveway, had to make multiple trips, was there by himself repairing for 6 hours and the scheduler was rude and tried to make me purchase items I did not need. When I complained to American Home Shield, the representative was not friendly but took my information and my complaints.

Great job by tech.

I have had an American Home Shield warranty on my home and pool for the past 15 years. It saves me time, as I make only one phone call, do not have to get several bids for larger repair jobs or figure out what is a fair quote. Response time is fast and the contractor's name and contact information is provided by email almost immediately. In today's world appliances do not last as long any more, so a warranty makes sense from this perspective too.

Wonderful service. Explained everything. He was knowledgeable.

I've used AHS several times since I subscribed to it. All the services were completed and AHS made sure that the contractors they hired resolved the problems. There was one time where we had to wait and the tech didn't come at all. AHS replaced the tech asap and made sure someone got back to us. I recommend AHS to friends and relatives without a doubt.

I thought a rat had died in the air conditioning duct. Something did die and I couldn't find it. So I started looking around and I was looking down at the bottom of the board and I noticed water where it shouldn't be and that's when I noticed that we had a pipe that was leaking and it lead me to file a claim. Submitting a claim was excellent. They were very helpful and very professional. I called first to make sure that it was something that was covered. And we had the highest level of coverage that you can take out with American Home Shield.

Mostly very pleased. ARS Plumbing was dispatched to address my issues. Work was done efficiently and properly. I don't like the Home Shield auto response system. When I stated my problems, it erroneously dispatched an electrician so it didn't understand what I said and worse, did not give me a chance to validate what it understood before scheduling an electrician when I had no electrical issue, only plumbing.

My microwave had a electric fire. I contact American Home Shield. They sent a repair man, who advise me they had to order the part. Two weeks passed and I didn't hear back from the repairman. I immediate contact AHS. They apologize for the delay, and advise me I would be receiving a new Combo Microwave oven due to the fact part was not available for repair. The new combo was 5" shorter than the original one and if I wanted one that height I could pay the difference from the one the company provide if I found a different Microwave/oven combo that I want. In fact I made a shelf out of the 5" opening. AHS provide the oven, the tech to remove and replace the new one.

I have been with AHS for over 3 three years now and I've had several instances to use them. A repaired dryer, a repaired electric stove, a replaced refrigerator, an electrical problem all done over a period of 3 years and I feel secure knowing that I have this home security to replace or repair my unforeseen home problems. They have been timely and efficient.

AHS is a good value for the money.

Refrigerator repair - Timely professional service.

I have made several work orders and have not been completely satisfied due to hidden details in their contracts. I believe they should cover more than they lead on during the sign on process. The service will take care of the core problem, but that's as far as it goes. I've been assured almost a year ago when I signed up with two contracts for two different homes that I'd get a rebate card worth $75 each. Ask them where that is and they give me excuses on why I don't have it and to basically hold my breath until I receive it. I can assure you that when renewal time comes around the corner, they'll be offering me the same rebate once again and I'll still be asking where's the one from last year when I signed up!

We purchased a 17 year old home with AHS warranty. We did need several repairs within that first year, one of which was one of our furnaces. Without the home warranty we would have had to pay over $800.00 for the parts and repair. When our year was up we decided to renew. And we have just renewed for another year. Thank goodness we did. We just today had our new double oven delivered. Ours needed repair, however, the part needed was no longer available. They offered us a very nice comparable replacement. We discovered AHS has a great upgrade program. I can't wait to have my new double convection oven installed!

We have always had great warranty service from AHS! The response time to a service request is reasonable. The repairs or replacements are finished in a professional manner. Thank you!

Preventive maintenance - It was to service my AC unit.

I would say overall that I have been satisfied with my experience with American Home Shield. However, I have had some contractors that have been less than satisfactory. In fact, I have voiced complaints regarding these contractors. AHS needs more rigorous procedures for screening contractors.

Service was prompt (same day) and required parts to be replaced next day!

The company, Just Chillin, did a great job of getting my AC fixed. I appreciate the good service. Thank you.

Summerbreeze is an excellent company.

Requested repairs of leaking faucets located at the outside walls of the house. These repairs were completed quickly.

Each time I called, I received quality customer service.

The process was easy, fast and within hours the problem was resolved. Thank you.

Wed. 10pm noticed water coming up through bathroom tile grout, buckling up laminate floor in hallway, flowing like a river from under the foundation out the side of the house. Turned off water. Called Thurs. indicating plumber would need to have leak detection per homeowners ins. Fri. plumber called to make appt but did not have detector. Sat.1 0am plumber came, but his detector was broken, but would report to AHS if detection was needed. Hello?? Water coming up in multiple areas and we can hear it flowing under the floors. Mon., homeowner's insurance inquiring on status for leak repair. AHS awaiting report from 2nd plumber. Homeowners brings in their own detection company that reports two major breaks in the line (but doesn't cover plumbing).

Our water heater blew and needed to be replaced. The plumber was professional, on time and informative.

We have used American Home Shield's services three times since we started the program. The repairs have been done by skilled individuals and apparently done well in that we haven't had any further problems with the items that were repaired. The only problem that did occur was the speed with which our air conditioning got fixed. Everything was done well but it was several days before someone could get to it after the initial call.

Air cond/heater - Company was fast, friendly & efficient.

Water Heater failed, was located in the attic which of course made the job more difficult. The guys were very professional and quite pleasant and on time both days. They also took the time to make sure carpet was covered and took care not ding my walls.

Whenever I call, the customer service reps are always pleasant and very helpful. If there is an issue with any of the service companies that are sent out, AHS will correct/address any service complaints immediately. I don't have to wait usually more than a day. They work with my schedule. The longest I had to wait was during the summer for my AC to be fixed and that was like 3-4 days... they were very busy. That's still not bad. I like the set price, hope it doesn't crawl up... again. Thinking 'bout upgrading. I'm glad that when I purchased my home, this was an option.

I was disappointed to see the service rate jump from $50 to $75 in a matter of a couple of years. We've been using AHS for a little while now and for the most part the Contractors have been good. We've had one situation (dryer) where we continuously had to call the back for the same work and ended up paying again and again because it had fallen outside of the short window. That was very frustrating, especially since it was the exact same problem each time. It was never fixed correctly but after spending all that money again and again we decided to just forget it. Lastly I would say that your policy of requiring a credit card on file for 12 month payments is ridiculous. I do NOT like giving my credit card because I've had bad experiences in the past with them expiring or being compromised. I was very annoyed that the customer service lady basically told me to suck it up because your policy is what it is! So much for customer service. I do plan on looking into other warranty service options out here just to ensure there aren't better options and conditions elsewhere.

I had a fan switch replaced in my office. Great job.

The faucet in the bathroom in the hallway was broken and we needed a plumber, so we submitted a claim with American Home Shield. Doing it online was okay as usual. When I go online I just submit everything and that's it. All of the contractors were great. They were nice and very decent, and everything is running now. The experience with them is always good.

AHS was very responsive to our service request, and a service technician came very promptly to address our needs. We are very pleased that we are covered by AHS!

I pay the higher monthly rate because it covers air conditioners and furnaces. I have found, even if it is 12 years old and the refrigerant and the cost of repairing the leak is substantial they will not even consider helping with a new unit and will pay only a very small amount on the repair. I will not pay half the cost of a new unit to repair an old unit with no guarantee. Their claims are misleading. I will not continue to pay $75.00 fees and a monthly charge of $65.00 with very little in return.

Excellent first contact with air-conditioner repair representative for AHS. He knew his trade. Pointed out code wiring problems, initial fix, probable fix, possibly replace entire unit. Provided detailed cost estimates. Installation crew arrived on time, completed removal and replacement of 1/2 ton air-conditioner inside unit in about five hours. Everything worked fine, cleanup was excellent. Supervisor came by to make sure everything was correct. Billing was correct. Could Not have had a better experience.

I purchased AHS about 8 months ago after my Dad talked me into it. I usually think all insurance is a pain when you really need to use it. So it was a total surprise at how easy & great AHS was when I placed a claim. My hot water heater went out. I thought now I am going to have to jump through hoops to get my claim paid. I called the number, got an automation system, entered all the information in and it said the name & number of the contractor that would be contacting me. Wait what, they contact me. Within the hour the contractor called to set up a time. They came & replaced the hot water heater. I paid my deductible and the rest the contractor took care of. I would recommend this insurance to everybody!

I have nothing but good experiences with AHS. We pay $49 a month for the services we get through them. I think that's a considerably good deal. When something breaks we just call them, and they send someone out to fix whatever is broken for only $100, no other cost included. AHS pays for whatever parts are need. I love this type of services. I would recommend them to anyone in need of home insurance.

Recently, the ac unit needed to be entirely replaced in our San Antonio TX condominium. The property managers, that we hired to govern our unit since we live in Laredo Texas, placed a work order but they eventually had to involve me because they claimed "they were not being helped by BPG." The unit did not go get looked at for 3 days. (I don't know why it took long for me to get contacted by BPG to get approval to continue process.) More than a week would pass before the unit was accurately repaired. In addition, the repairman, at times, did not want to speak to the property manager and the HOA people, which in my observation, had he done so, the proper unit would have been replaced in a more timely fashion.

Can't say enough good things about AHS.

We had a plumbing leak in our shower. The hot water spigot would not turn off. It was repaired promptly and completely.

Sears was sent out to fix our Maytag dishwasher. We received great service from both American Home Shield and Sears. Thank you both for being there for us.

2 out of 2 issues remain unresolved. I have made a very bad choice in subscribing to American Home Shield.

I was skeptical about getting AHS, but I went with a friend's recommendation. After 2 services calls (A/C and electrical), I can honestly say that AHS and their contracted repair folks provide exceptional services. I got calls from both service providers within a couple of hours of placing my service request. They showed up in a very timely manner and were very, very professional and thorough. They knew their stuff. I highly, highly recommend getting AHS. GET. IT. NOW.

Wow!! Our experience was terrific. AHS sent a service provider to our home within no time. A new unit was ordered. When it arrived they contacted us and promptly installed it. Great service!! Thank you!

I just moved into my house and had a sink problem. It was so easy to get a plumber in. They were quick and helpful!

Our refrigerator was not cooling, but the freezer was. The technician who serviced our call told us it could be one of three things. He was capable, professional & personable. His first diagnosis was correct, although he went through a thorough analysis of what the other problems could be. Wonderful resolution to the problem & it saved us about $150!

We had one service request that was when our oven stopped working, and everything went fairly well. Last week I decided to have our air conditioner serviced because we just bought our home last October and wanted to make sure everything was in good condition. The service tech showed me that one of the switches was almost ready to stop, and that the capacitor also was in bad shape. We had them replace the switch and clean the unit. $260.00, I immediately emailed Home Shield to see if they would at least pay for the switch $89.00. No response at all! I guess it just needs to stop to get a response, which will cost even more.

Professional courteous service persons have always been dispatched. Well worth the investment.

Choice Plumbing was very professional and knowledgeable. I did have to wait longer than I wanted after the part was delivered. Otherwise, A+.

Professional and courteous.

My customer service representative was helpful, polite, and knew the answers to my questions. The company performing the work was right on time and finished quickly.

Received fantastic service from American Home Shield and the company who responded to our service call.

Vendors are very good, always arrive on time. Can rely on their services.

The response was superb. The repairman was here the next day and made the repair.

Kitchen faucet hot water low pressure - Plumber was prompt and courteous. He was very neat in appearance and corrected the problem.

I have used AHS for over 10 years and 8 out of 10 repairs are a nightmare. They have poorly trained and nearly illiterate people answering the phones with nasty attitudes. They sound as though they are paid by the phone call, since they blurt out quickly and inaudibly their scripted telephone answers. They have had too many changed repair companies and all of them complained about the lousy reimbursement time and how little they pay out for the customer, telling the repairmen what they can and cannot replace, while premiums continue to escalate and the service call from $25.00 each to $75.00. The rare times I actually got someone with a courteous and knowledgeable demeanor, the service went smoothly. My AC compressor went and they use all after market or refurbished parts, plus I have to pay $880.00 out of pocket for Freon and compressor removal.

In the year that we have had AHS coverage, we have definitely utilized it! In the year we have had it, we have had the HVAC system repaired, the built in microwave required 4-5 visits (but only had to pay the fee once as it was all recurring within the same time frame), the ice maker fixed, refrigerator drawers replaced, and a plumber to fix the drainage between the dishwasher and disposal. We have been pleased with each of the repairs and the companies that made the repairs. They have all been professional and courteous.

The microwave quit working all of a sudden so we contacted American Home Shield. We did it online and it was easy. The contractor they sent was good and professional. Everything went fine.

The contractor was timely and I even received a call to let me know they were on the way. American Home Shield has been a life saver!

Quick, accurate service.

We filed a claim and it was immediate. It was simple and they came the next day. It was very easy to submit the claim over the phone. The contractor came in and repaired it and left. Our experience has been great and I would recommend American Home Shield.

I had a claim for the heating in January and that came out okay. I did not have a problem at all. The contractor sent out by American Home Shield was good and thorough. I had another claim but they never came out for my stove. They told us they had an appointment.

My Maytag washer had an upper agitator problem. The service was called in. The repairman was here the next morning with the right part and it was repaired within 20 minutes. And it has kept running, no shoddy workmanship. Thank you!

We noticed some water underneath the sink in our kitchen. And then one day, I opened it up and there was a lot of water. So it was coming from the garbage disposal. It was pouring out of there and it was gross. We called American Home Shield and the contractors came out the same day. And they were in and out within twenty minutes and had the part we needed. They were very professional. I did have a question about because there was some damage done to the cabinet unit itself, where the water had been sitting for a while. So he recommended a repair person to come out and they did come out and look at it. The people who we worked with were excellent. They took care of the issue fast and efficiently. Very impressed with the quick turnaround for service. That was the first time we ever had to use a claim and it was a great experience. Glad we have it.

We have been very happy with all the experiences we have had with American Home Shield.

My kitchen faucet had started leaking and I called American Home Shield and they referred me to a plumber. I immediately called the plumber and they came out that very same afternoon. I have never received service so fast in my life from any company. I only wished I had become a member years ago as my brother had advised me of their great service.

A very well run company that is responsive to the customer. When talking to a rep, you get polite, knowledgeable assistance.

Getting the service people from American Home Shield out has worked great. Their website and getting the service scheduled is problematic. I've ended up having to call in rather than using the website.

Kitchen drain was partially clogged - drained very slow.

AHS has provided a great service for me and my family. Contractors were courteous and friendly and they were very professional and they knew what they were doing. They called me to make sure that I was getting everything that I needed and if the contractors were on time. We appreciate that and we know that we can count on them for all of our serviceable needs.

The entire service call was flawless. From arrival to departure. The tech Ozzi from the company contracted by AHS was very efficient and professional.

The contractor AHS had was very good and fixed our problem.

Our first and most recent claim was for our heat pump before. We have a new house. We had just moved in and it worked for a couple of days and then it just didn't work. When we looked outside, ice was frozen all around it. It was like a block of ice. But they came and took care of it quickly and it was during the cold time. Everything's great. I've had no problems at all. The contractors sent by American Home Shield were great. Never had a problem. They took care of everything very expediently and it works great now.

Service was performed professionally and courteously. The technician came out during the window of time that was promised.

We've had a number of claims with American Home Shield and the most recent was for a toilet. For the most part, the contractors they've sent have been good. American Home Shield is extremely easy to work with and a good insurance option for your home. I have recommended them to friends.

My refrigerator was not keeping things very cold, so I called AHS and they sent some one right away. He diagnosed the problem and explained it couldn't be fixed. Customer service was very helpful in helping me get a replacement. They had recommended websites and had answered all my questions. The replacement came in about a week and it is running great.

My old microwave was not working and I called AHS for a repair rep to check it out. The cost of replacing the broken part, the rep stated, was not worth it and they ordered a new one and it was installed and I am very happy with the new one. The only cost to me was the amount, according to my contract, that was the service fee.

The repairman was out the next business day as this was not an emergency as it was warm and we had shut the furnace off. The repairman was prompt, checked the furnace - fixed the problem and was gone in less than an hour. Great Service.

American Home Shield is a life saver on my wallet. We average 3 repairs a year and that in itself pays the annual in premium in savings on those repairs. Everyone that owns a home should have coverage with American Home Shield. This last 2 years customer service has been top notch! Value wise, they save me money in the long run. I do miss the $25 and even the $50 co-pay but even at $75 they are saving me money. Coverage is great. I just wish they covered our indoor hot tub. This year they have even been sending us local service people which is a wonderful plus. I love that that supports our local area and I get service in a timely manner! We received a different company when we bought our home. That was so bad so when it came to renew I chose American Home Shield! If you want the extra protection for your home and wallet along with peace of mind, Get American Home Shield! We are glad we did!

We had the air conditioner go out at our residence and it just started making this loud humming noise and the fan wasn't spinning on the outside unit. We weren't be able to make the claim until the following Monday because offices were closed. And then by Tuesday they had a specialist come out and look at it and the specialists were able to repair it within that same day. The contractor was really polite, professional, was on time, called ahead, said he would be there within fifteen minutes. He looked at the unit, within 15-20 minutes had it fixed. It was a pleasant experience with American Home Shield considering the circumstances of losing air conditioning in Louisiana.

A-1 Service from all parties. I have complete confidence in American Home Shield to take care of my service difficulties every time. My last problem was the duct work coming away from the vent in a bedroom. It is a little eerie to look down and see daylight in the air vent. This means that anything under my house could get into my house. That is very scary because I really hate spiders and they love to live under my house. Big 3 LLC was assigned my job and took care of my duct very quickly and efficiently. They came when they said they would. They called ahead to notify me they were on the way, and they worked an appointment around my schedule. The serviceman was fantastic. I will always recommend American Home Shield for their service, convenience, and affordability. This wasn't the first time I have called them and I know it won't be the last.

I have had three or four very minor claims with American Home Shield such as the garage door opener. I have had to call them but I have no problem with the contractors they have sent out. They all were very nice. I've been with them for a couple of years now.

AHS goes above and beyond to ensure the right person is assigned to your claim and your issue is resolved.

My most recent claim was for my garbage disposal. The other one that was more expensive was the shower valve. The water pressure had been depreciating for quite a while 'cause it's maybe 7 months and it just got to a point where it was like standing in the slow rain. I finally made a call on it and the guy came out. It was perfectly fine. The customer service was very professional and knowledgeable. Everything went well. The contractor was very personable and professional. He was very well dressed, very mannerable. He kept me up to date as far as what was going on and asked me if I had any questions or concerns or anything like that. Now it's wonderful. American Home Shield was great, very financially beneficial.

My "fix" to be strung out over 3 months but the repairman, John, was unfailingly courteous and helpful. Now the air conditioning is on the fritz but I'm sure John will come back and fix that too. I thank AHS and its providers. Whenever I hear of someone having house difficulties I give them the litany of "Get an AHS warranty, then your troubles are minimized!"

Great Service, it's been 8 years and won't leave home without it.

Back in February, the fan motor on the air conditioning had kicked off and so the house wasn't heating properly so I called up American Home Shield on Saturday and they had a couple of technicians lined up. Using the internet the first time, I did it wrong. I listed two systems being broken and I only need the one contractor so they cancelled the one contractor and another one came out on Monday. It took them until Wednesday to get the parts. I thought the contractors lacked in personality.

When we renewed with AHS early (Nov 2013) we were promised a $75.00 voucher to be used with an order. I have contacted AHS and was promised on 3 occasions that the voucher would be sent in the mail; however, after being promised it was being taken care of, we have yet to receive it and have had to pay 2 service call fees. Maybe someday/year this will be rectified.

Very pleased with the company that fixed our frig. Only complaint would be the time to get the part. They were very professional & gave helpful suggestions in the running of our appliance.

I bought an LG washer/dryer all in one because I only have space for a single unit. After 6 months it started leaving the clothes WET, not lightly dewy as is to be expected from this sort of dryer, but sopping, dripping wet. It was under warranty and over 4 months they sent out repairman after repairman from 3 different local repair services. They replaced every component as far as I could tell, but NONE of them fixed the problem and it was finally declared a lemon. I got a refund and bought another unit.

We contacted AHS on Monday that the AC was not cooling. They sent a service man on Thurs who was unable to do anything because the AC was on the roof of my 2 story condo. We waited, and called for the next 24 hours, and they were unable to find a company to work on the AC on the roof. We called one AC company on Fri who sent a repairman out immediately, with a Ladder, who determined the problem. AHS was unwilling to authorize that company, and were still unable to find an AC, and would not approve the company we found on our own with one telephone call. We had the AC repaired by the company we found, and will be filing a legal claim against AHS. 10 days with no AC in Houston is quite difficult - and AHS was not concerned a bit . I would never recommend this company.

We have had numerous problems over the years with our heat pump, AC, etc. This time, during particularly hot weather, our air conditioning unit quit working. I called American Home Shield and very quickly, I was notified by a contractor that he would be out post-haste! He came, realized the compressor was not working and ordered the part; as soon as it came in, he was back and installed it in an hour and a half/two hours. He came very early in the morning to get the work done before heavy rains moved into our area. We are again experiencing hot weather and having our air conditioning working is wonderful!

I have had both plumbing repair and a/c repair done through AHS. They were taken care of in a timely and professional way. The results were good. I have had this service for over a year. I would recommend them. It removed the headache of trying to find someone on a moments notice that you can trust.

There was leak that for weeks we have been trying to find. Thanks to the plumber you sent out, we found the leak in the dishwasher. Then Sears came out and fixed it.

Good job. But replaced a copper faucet with a plastic one that needed 2 returns to repair.

Could not have asked for better service. Very helpful and courteous personnel I spoke with. Complaint taken care of in very professional manner.

On Monday, April 7, our central air conditioning unit stopped working. We were doubly inconvenienced: the problem hit during a heat wave and three days before a houseful of company was scheduled to arrive. American Home Shield arranged for a contractor to look at our A/C unit the next day. Thanks to prompt, professional action by American Home Shield and the contractor, our A/C was working when our company arrived. Thanks, American Home Shield!

When I purchased my townhouse, the seller included a home warranty through American Home Shield. Each year, I have renewed the warranty solely based on the peace of mind it gives me. I've seen so many friends deal with the expensive replacement of major items in their house and I love knowing that I don't have to worry. So far, I haven't had any major breakdowns but my garbage disposal started leaking. I put in the services request online, quickly received a phone call to schedule an appointment and the next day it was replace - all I had to pay was the service charge. Great first experience!

I am seriously dissatisfied with the American Home Shield's $10 limit on Freon. I placed a service call on 4/28/14 and the technician found several leaks on my system and had to recharge my system with 5 lbs of Freon @ $45/lb which cost me $225 in Freon alone. The service fee of $75 should cover everything. I will be doing some comparison shopping of other home warranty companies.

The service contractor contacted me quickly after submitting my service request. Contractor showed up on time and was very professional, knowledgeable and courteous. The work was done in a timely manner and no more leaking faucets!! Because both items were under the same work order I only paid one service fee. That made me happy, too.

We bought a home in June of 2013. Almost like clockwork for the next several months, problems arose and I submitted claims to AHS. Initial responses were always quick from the vendors, and AHS followed up immediately making me feel like I wasn't left out there alone. Vendors were knowledgeable and quick, with the exception of the plumber for the sewer problem. The plumber could not respond quickly enough, so I had to find someone else to fix the problem.

My experience with American Home Shield has been excellent. I'd recommend them.

On time and problem diagnosed and fixed. One happy house.

The service representative was very knowledgeable and prompt. He serviced our equipment in a very professional manner. Would highly recommend this company to do any future work.

Every time I have had to use my warranty it has not been a problem. Water softener repaired, AC repaired, toilets repaired, hot water heater repaired with no hassles. I can personally as my experience with AHS has been great.

We got American Home Shield when we purchased our home. Since then, I've submitted two claims. The experience in submitting a claim was absolutely fine. The representatives were very professional. The contractors were okay as well. Everything was handled properly. There was not a problem.

Realtors choose these companies to insure buyers against certain appliances and mechanics in the home that the inspector didn't catch pre-closing. I do not know how they choose the company, but the new home owner does not review the terms, conditions or options provided in the policy. We are just given a policy and live within the policies of the company.

In the past, I have had nothing negative to say about AHS but when my air conditioning system failed that has changed. I have carried this policy for fourteen years and I completely fell for the line, "AHS lets you worry less". You delayed for three week a simple two-hour condenser and evaporator coil replacement. This entire process started in the first week of April. After delay after delay, phone call after phone call, and begging you to fix the system because the environment in my home was causing my wife health issues, you delayed the repair again for cost of the contractor parts. This was the second contractor you sent because I assume you had issues with the first one? You then made arrangement for a third opinion. This occurred on Wednesday April 30th. That contractor did not contact us as I was told so once again I contacted AHS and was given their number.

I must say that I had a very, very positive experience with American Home Shield. Everyone that I spoke with from start to finish were very professional and had exemplary customer service skills. I recently had trouble with my washer. I have never had to use this service so was not sure what to expect. My husband placed a call to the number listed in our contract papers (on a Sunday). A representative answered right away. She was super knowledgeable and oh so helpful. She told us repair company from our area would call us tomorrow to set up an appointment to come out to evaluate our washer.

Electric power to pool equipment: Pleasant, prompt repair, knowledgeable. Excellent service!

The dishwasher stopped working and I had no problem submitting a claim for it to American Home Shield online. The guy came out and went through the diagnostic. It worked one time then it quit again. I called him back and he said he had to order a part. That was Wednesday and it's still not fixed yet. But overall, I've always been happy with AHS.

Outstanding job by B&D Heat and Air. Replaced heat pump.

A/C unit not cooling - Repairman was on time, kept us notified of his arrival, made needs repairs, was very polite and professional.

I had a 6 year old Maytag Front Load clothes washer and it was making a knocking noise during the spin cycle.... I thought its belt or position of the drum were off and it would not be that big of a repair. Sears came out and assessed bad bearings and other issues, and that the repair would be more cost than the washer was worth. American Home Shield upon hearing this gave me an option for a new unit that they chose, or a payment toward any unit that I chose to replace the washer. We have a new, and significantly quieter washer and are very happy with the whole process with American Home Shield. Thank you very much for handling all of this with very little hassle and with great suggestions.

AHS assigned a service and the vendor contacted me promptly. He was flexible in arranging a service call and showed up during that time frame. Effectively evaluated the issue and advised AHS. AHS approved the repair in a timely manner and the job was successfully completed. The repair was managed effectively and efficiently by AHS and the vendor. I recommend both.

I canceled my membership because I was receiving letters from a collection agency yet my account was current. I tried to resolve this matter with the agency and AHS on a conference call and the agency kept saying that they need something from AHS which the AHS people said they already sent. Needless to say I can see this been reported to my credit. Waiting to see how this mess unfolds.

So far it's been great working with American Home Shield. So far, so good. I'd recommend them.

Both service technicians, Brian and Dave were knowledgeable and professional. They called before they arrived and were there on time. My refrigerator is working fine and I am very pleased with the work.

Thanks for sending a Sears representative to fix my refrigerator! They were quick and efficient.

We have used AHS for many years now and they have always taken care of all of our breakdowns in an expeditious manner. We could never afford many of the repairs or replacements that have been serviced by AHS. And knowing we have that AHS is in our corner is reassuring!

Tech was called because the toilet was backing up. When he arrived, he checked to see if it was in the sewer line and then told my renter that it was the toilet and that they would have to buy a new toilet - that it was not covered under warranty. I was out of of town so my renter purchased toilet and installed it. Then when I returned, Union Plumbing called me to tell me they would put a new toilet in.

Refrigerator/ice maker, Stove top burner on smooth top replaced. Excellent service and great repairmen.

Repair person from Sears was very good and explained what needed to be done. Repairs were completed the same day.

My dishwasher was fixed as quick as possible I guess, however down for two full weeks. Scheduled tech visit, waited for part 1 week, another 3 days for tech to install. Wish it could have happened a little faster.

Response was prompt and professional. I was very pleased.

It had quit cooling and the motor was not running. I imagined all kind of things wrong. I called AHS and they immediately had the repair company call and set up an appointment. The company called right away and said that they would be there between 10-2 on Monday and they were there at that time. The problem was a conductor. The unit is running like a charm. I am so glad that I have American Home Shield. Have never had a problem with anyone there.

Every once in a while, it was a little tough to get through the lines, especially this last year with that crazy weather that we had all through the US. But once you did, the AHS folks were very polite and very good. Just like with our most recent experience submitting a claim, which was great. It was for heating problem we had in a home that we had purchased in Mobile, Alabama, in which part of the purchase agreement had the agreement with American Home Shield for one year and we just renewed it also.

Two gentlemen spent two hours and used one after another methods to finally unblock a small line for my kitchen sink and my washing machine. They would not quit until they succeeded in their task. I have used plumbers, electricians and AC repairmen in the last 7 years. All gentlemen and all determined to succeed in their task. Gotta love them!!

I am most often pleased with the customer service that I receive from AHS. The people with whom I speak are always courteous and responsive to my needs. The coverage is decent, though on occasion, I am not always clear on what exactly is covered. On-line support does not provide as much clarity or comfort to my mind as does the telephonic customer support.

Air conditioning repairman was suppose to be here from 2-6 pm. It was 10 something when he got here.

It was a good overall experience with American Home Shield. Submitting a claim for the heating was easy and the contractor that we had was very good. He was efficient. He got the job done and came when he said he was going to come and so we were happy with that. And the heating is a hundred percent better!

The technician was professional, thorough and complete in his work.

I signed up for the preventative maintenance package with AHS and to be completely honest I can't think of a better value. The process is very simple and the vendors they have are absolutely professional. As requested they came out to service our equipment and did a great job. When a question arose about whether or not the right path forward was acceptable, AHS was there to help. They brought in a second look that realized what the problem was and fixed it with minimal downtime. I could not have asked for a better resolution to our problem. A must have for any homeowner.

I had gone outside and saw a leak coming from my faucet. I tried to put it off and it wouldn't go off. So I did the next best thing and called American Home Shield. Submitting the claim went fine. It was very professionally done with the representative that I spoke with. They were willing to talk to the consumer and actually take the call and to calm me down a little bit and tell me that they were going to get somebody out there as soon as possible. She said that someone would call me within a certain period of time, and they did.

I am totally satisfied with AHS except you have gone up every year. On my part I am looking for a new co. Thank you.

My A/C and Gas heating system not working right. Turn on A/C nothing but hot air came out. Kozy Services came out and checked both system, found the problems and repaired them in a few hours and everything is still working Great!

I talked to an AHS representative and also filled out an AHS Survey and a JD Power Survey and expressed my complete displeasure with the Vendor/Contractor. I have never heard back from AHS. Customer satisfaction - what a joke! Why send out surveys if you don't even read them or care? I have had AHS for 17 years and I may not renew and go to a competitor!

I have an expensive Bosch dishwasher. Over a 2 month period, began to fail, or so I thought. The glasses became cloudier, and utensils were no longer shiny, regardless of cleaner. I called AHS and the technician checked out all moving parts and found there was nothing really wrong with it. What he did, though, was teach me how to take care of the washer. He advised what products to buy to clean the calcium from the pipes and the area that spray the water into the washer. Most interesting of all, was his advice that water had to be hot enough when the cycle began for the dishes to really be cleaned. He said to run the water at the kitchen faucet until it was hot, then turn on the washer. This machine works like new today. Thanks again, AHS!

The first time AHS helped me was with my A/C. That $75 service fee was like pennies compared with what had to be done. AHS replaced my entire system. The year before, my previous A/C technician stated he had installed many new parts, but the AHS tech found most had just been patched together. Two techs worked for almost 8 hours and had the entire job done in one day. I can't imagine why anyone wouldn't want to have a contract with AHS.

During the coldest string of nights in Denver this past winter season, I noted that the thermostat was steadily plummeting downward. I desperately made a few calls, hoping, but not expecting, to have an independent furnace repair person start up the furnace before water pipes froze. Fortunately, I found one, and he came and started up the furnace, but noting water drainage on the floor, he explained that my eight-year-old furnace needed to be replaced as soon as possible. Because I was a new customer to AHS, I hesitated calling AHS, but finally did so. To my relieve the repairman who came in the next day summarily fixed the problem, a relatively minor condensation issue and informed me the furnace did not, in fact, need to be replaced. He even offered to come back once warm weather set in to solder a component that due to water drainage could not be soldered at the time. I breathed a sigh of relief, being grateful that a major furnace replacement was uncalled for. Thank you AHS.

Service was prompt and amenable to my schedule.

I was very pleased with the whole experience from start to finish. I received a new stove and everything is wonderful.

Everything is good with American Home Shield. The only drawback I got in the whole situation is the premium that went up and I don't understand why. But every time I've used them, they've gotten somebody out here and got the problem fixed. However, today was a little snafu. I got a problem with one of my toilets and people told me that they'd be here at 8 to 12 and they called and said, "Well, more like 12 to 2" and then they called right before 2 and said "2 to 5." No, I don't play that game. I said, "I sleep during the day and I work at nights so I need you to have to be here first thing at 8 o'clock tomorrow morning." They assured me they would be.

On time, Eddie very professional and knowledgeable. AHS is a Excellent value.

I have been an AHS member for many years on multiple homes and this experience is certainly out of the ordinary, but it is what I am still dealing with right now.

Serviceman was extremely polite and professional. Gave me some tips on how to use my appliance more cost effective. Would recommend him again!

Detergent dispenser was replaced.

Needed new compressor... The service guy was fantastic, quick to help and very nice, exceptional in every way!

When the company made it out we were very pleased. They were able to find the problem quickly and had it fixed within thirty minutes.

The last claim that we had with American Home Shield was the furnace. I remember I tried to enter a claim online and it didn't take it. When the repairman didn't call me, I called American Home Shield back and they sent one. The contractor was good. He did what he needed to and everything was cool. Everything's right now. Overall, they're very good and I don't recommend anybody to anybody else.

I just want to state that this insurance company takes immediate care of its customers. I could not believe the quick turn around time when I asked for assistance. I am very pleased with American Home Shield and would recommend them to any home owner who needs assistance.

On 3/7/14, a plumber came to my house to repair two outside faucets. I had no leaking inside the house prior to the repair. He (David) did a bad job. I called the owner a few days later when I realized water was coming inside the house. He (Will) came himself and had to repair what his employee had done. He had to cut a larger hole in my closet to repair the leak in between the walls. He told me he would take care (and pay up to $500) to have the water removed and get a sheet rock person to come repair the closet. As of this date, the water has been removed, but no sheet rock person has contacted me. Will told me he had called AHS and they should be contacting me. I had heard nothing as of this date. When is this going to be repaired?

As a new homeowner, I was concerned about costly repairs. With one service call which was equal to the yearly amount of the service the insurance paid for itself. Appliances & home repairs are so costly that it was worth the money. The repairman who came to fix the oven was prompt and efficient. He told me he had American Home Shield for his own home. This reassured me that I had made the right decision on which home warranty company that I chose.

First technician came out. Heating element burned thru tub. Ordered tub replacement, $360 repair. Second technician came out to replace the tub. Upon further evaluation, electronic controls caused heating element to overheat causing hole in tub which leaked onto motor which rusted - $770 repair. Cheaper to replace 12-yr-old dishwasher.

I filed a claim about three weeks ago. My plumbing had a stoppage and he was able to unstop it by running some water through it and doing something. And then three weeks later, it stopped up again. And he came out. And that’s when he determined it was a problem with the sewer line, with the root system getting into the line. And he said that American Home Shield does not cover that. And I said okay, I’m gonna have to have that done though. So I had to hire somebody to do that. The work was completed and I also got a letter from them that they don’t cover that.

Our bathroom sinks were clogged on a Sunday and American Home Shield representatives helped to get a contractor in record time. Which the tech called in a few hrs. Due to scheduling on our end, we were able to get the problem diagnosed and solved in one day. Later that week, our gas dryer was not heating and another contractor arrived, diagnosed & fixed the problem in record time. I will say having American Shield helped save a lot of money to fix what the problem was and cost-effective. Thanks for having round the clock customer service which helped in a time of need.

I has a problem with my washer. The power button would not go on. The tech thought the master computer board was the problem. Got the part after a week, put it in and it still did not work. Discovered the dial component was the problem and that part would take a month to get because of the age of the washer. AHS offered to reimburse me the cost of the new part to purchase a new washer, which I did.

I have had an AHS warranty for years and each claim has been handled quickly and professionally. Recently there was an article on WSMV in Nashville referring to Angie's List not recommending home warranties because they don't pay well. I called the reporter and told him about my experiences with AHS. The problem with home warranties is that people look for cheap instead of quality.

I have had this coverage for almost 3 years now. I took over my mother's house upon her passing and realized she had American Home Shield. What a blessing!! It is so nice knowing I can make one phone call and have something taken care of. It saves me time from getting estimates and from looking for a trustworthy service provider. I like how American Home Shield takes care of it after my work order is put in. I have never had a problem with them. Everything has been fixed in a timely manner and to my satisfaction. The service providers I have interacted with have always been professional and prompt. This protection and peace of mind is worth the money!!!

It was as easy as they claimed. Our refrigerator and microwave broke. Called customer rep, was very helpful and friendly. Technician came as promised and repairs were made. Truly one of the easiest calls I've made as a homeowner.

American Home Shield has been great. I would recommend them.

We used AHS for 4 years - about five years ago. We renewed this year, and have now noticed SPOTTY and SHODDY contractors - sometimes. We have had four requests for service. The two different good contractors correctly solved two air conditioning issues. We had a water softener issue that has never been solved, though I did pay the guy the copay when he asked me to fill his Pepsi bottle with water "to be tested." Haven't seen the test results, nor heard from him, in two months. We had a drain stoppage in our bathroom and toilet. Bathtub and toilet backed up on a Tuesday - AHS warranty sent my service contract to AZ Remodeling & Plumbing - AZ couldn't come until Friday PM. (Terrible response time!) Friday morning at 11 AM, AZ called to cancel the service appointment and did not know when they could reschedule - maybe sometime the next week.

Very happy to have AHS covering both my homes. I have been using AHS since 2008 and they have taken very good care of us. 'Professional and Prompt service at a Fair price.' Thank You AHS.

American Home Shield is one of 3 companies I use. They are #3 or the worst of the 3. The reason is that you never know what you are going to get. Mainly it is the variability of the contractors that seems to be the problem. Company to company and technician to technician. I have had great experiences and very bad ones. For example, one good experience was a tech came out and replaced a garbage disposable in one trip and it was great. The bad one has been an open repair on a dishwasher that has been open for over a month. I cannot get status or an invoice no matter how many times I have called.

When I call American Home Shield, customer service takes care of all of my questions, I would say 99%. Sometimes is not so easy but in general is ok. They are very informative and treated me with respect, efficiently place the work order and let me know about the deductible. In general, the times that I had called is been a good experience.

Plumber came in and corrected a mis-installed part in my main shower that had been broken for three months. It took him about 20 minutes, and it was worth every single penny earned!!! The representative for the company was one of the nicest young men I ever dealt with.

I've never had a problem with AHS until this last experience with them. We had an issue with our dishwasher. It took over 2 months, 3 service providers, and lots of phone calls from me to get it taken care of. Of the many times that I was told that someone would call me back, I was only called back once. Then after finally getting our new dishwasher, AHS tried to charge us for another service fee, which then in turn I had to make more phone calls. Until this last issue, I had no problem recommending AHS to people. Now I'm not to sure I want to do that. It's going to take a great experience next time for me to recommend AHS again.

Jeff from American Air Conditioning and Heating Co. was very professional. Part had to be ordered. He kept us appraised and coordinated installation of the part.

After being without a washer for over a week I was told that the approval process would be done within 24 hours and I would be contacted the next day. Never got the call and it took about 3 working days for approval, then once the replacement was approved, I was told that it would take 7-10 days to get a new one if I went through AHS. At that point, I would have been without equipment for over 2 weeks. Ridiculous.

Service guy was courteous and professional. The unit needed more Freon. He explained the amount of Freon needed, as well as the cost. Appreciate his quick response and service.

During Mar 2014, technicians from Greenway came out to repair my heating unit and screwed up the ac part of the unit. They were called back during Apr 2014 to repair the same unit they had screwed up. Less than 60 days. Why should I have a service fee?

We have had American Home Shield since 2006 when we bought our home. AHS has never disappointed us when we have needed their services. They are prompt, courteous and work with topnotch contractors who do their service work. We have nothing but praise and will remain loyal customers for many more years to come...

Customer over 10 years, used 4 times only. Unit worked, other than small dripping from bottom. Serviceman stated my disposal was cracked. I told AHS unit was 9 years old, still worked fine, other than a leak; denied claim. Serviceman offered to replace my "broken" one for $295. I declined, paid the $75 service fee. Later, a friend checked the unit, it was a flywheel seal, not a crack. AHS should have replaced unit per their contract. I cancelled AHS that day.

We've had very good experience with American Home Shield. We've had it for about six years and my only complaint is that the cost keeps going up. They've gotten extremely expensive. I was a realtor and I used to recommend that my sellers provide one for the buyers and it was more reasonable then. It was 300 something dollars but I'm paying over $600 a year to cover the appliances and everything in the house. The service is good and we've been satisfied with who they sent out except for the most recent one. Other than that and the cost of the policy, we've been glad that we have it.

The AHS insurance for my new home has come in handy for a number of problems that I have found with my boiler, oven, plumbing, and garage door. I would highly recommend this to anyone who is buying a new home.

We have been in our home for 16 years and we keep putting band aids on our air conditioner. This last time was very expensive for us but Home Shield got it fixed. It needed Freon and it is not going to last much longer. I am confident that when it goes, Home Shield will replace it. We pay a lot for their monthly guarantee but it's well worth it to have that security in our mid 70's..

I had multiple plumbing issues in my home that needed to be addressed all at the same time. The American Home Shield coverage helped me save money. Instead of going through the phone book and looking up a local contractor to do the work at outrageous fees, the AHS trade service call fee is locked in for the duration of the contract term and is generally lower than a local contractor would charge outright for the same size and scope of work. AHS has been very helpful for me as a new homeowner and I'm glad that I have a home protection plan. It's worth the money and I'll be renewing my membership to continue coverage for another year once my current contract expires in July.

The garage door was repaired within 24 hrs of my request for service.

Called on a Sunday to request service. The company called on Monday and by Tuesday our garage door was repaired.

I purchased American Home Shield insurance on the advice of a friend who has had decent luck with them. Shortly after I purchased the insurance, my washing machine broke. Someone came out very quickly from Sears. I was told the parts would be in the following week and they would come back on that date to fix it (they gave me a date and time). I needed to call them to change the time and was told - "oh, those parts are actually backordered for AT LEAST a month." They told me American Home Shield will do everything possible to not replace the item, but rather fix it even if it will most likely break again and that I needed to take it up with American Home Shield. So I have been to absolutely no luck.

So far, we've had positive experiences both with the customer service of American Home Shield and also the various repair people they have sent.

Working great! We just had a little difficulty getting scheduled with the company AirMax. They worked around our schedule but it still took a couple of weeks. We are very happy and COOL!!

I have been a loyal customer to AMH because I have always felt that what they take of you, that the money you pay, is worth it. Overall I will continue to be a customer.

I had a problem with my garbage disposal and was told it would need to be replaced for a couple hundred dollars. American Shield sent out Aaron's Plumbing and they said it was repairable. They repaired the problem in less than half an hour! I also had a heating problem with both my upstairs unit and my family room heater. After having numerous visits and calls, my upstairs system went from frigid to burning hot before it was successfully fixed. However, my wall unit in the family room was never fixed.

Amazing Service. A Good Experience Overall!

The claim with American Home Shield was about a month ago. I had some water coming out of the ceiling and they called in 24 hours and were out right away and fixed the problem. Their reps always were courteous. I never have problems with them. Everything is fine now. In every case, I've had great service from American Home Shield. I haven't cared for a couple of people that have come out that own their company but American Home Shield was always nice.

The quality of the work of the contractor was excellent. He also put on paper booties over his shoes to prevent any issues on the carpet. He completed his work and cleaned up after the repair.

I had a noisy washer. The service technician said it could be repaired or replaced since it was 7 years old. I called AHS and they gave me the option of being paid the full repair cost if I wished to buy a new one. I bought a new washer and submitted the invoice to AHS. I was promptly reimbursed what I was promised. The process was quick, efficient and hassle-free. I would recommend AHS to my friends.

We have used our warranty twice since we purchase our home. Both times the service has been spot on from calling in the request through the service provider completing the call. As we have an older home, we are considering renewing our warranty when it expires. The only negative so far is that it does not cover our detached garage.

I recently signed up with AHS and immediately had to place two service calls. They are professional and handled my requests immediately. The repair person was outstanding. I have since signed on to use AHS for an additional property.

I cannot tell you how impressed I was with the speed and delivery of service and replacement. Once it was determined the appliance was not fixable, AHS asked me to describe the refrigerator in detail, which I did. In 4 days, a brand new beautiful refrigerator was delivered. Your service and promptness went beyond the norm by a mile. Thank you.

The company was great on replacing my outside condenser and evaporator core. It was timely and great service from the repair team.

The contractor sent out here was Ideal Service. When they arrived (which thankfully was at the top of the time window), they were clean and professional looking. The head man Louis checked out the fan and after finding it was totally broken wrote up the request for buy-out. All of this took them less than 15 minutes.

About two weeks ago, the washing machine wouldn't spin cycle. So, we called American Home Shield and the repairman came out and looked at it and said that it would cost more to fix it than it would be to buy another one because the transmission, the motor and several other small things were out. We turned it over to AHS. They were a little slow, but did come through. They sent us a check for $420+. I thought they dragged it out a little longer than it needed to be. I couldn't do my laundry for over a week while they decided what to do. But when they did decide, they mailed the check. We got it so there's no problem. We've had them for several years, and every time, they've come through albeit a little slow sometimes. I've told several friends that were in the market that they were probably the best out of everything that I looked at.

I set up a service through American Home Shield for the air conditioner. I have two units. Sears was their service people that they sent out. It was punctual. They were knowledgeable. They did a fine job, didn't leave a mess and everything went well. The AHS reps were very helpful and they gave me the phone numbers I needed to contact. I didn't have to wait days and they were courteous. Every time I've submitted a claim, I haven't had any issues. It was all professionally handled.

I have used my warranty 4 different times this policy period: electrical, plumbing, heating and plumbing. I have had received prompt service by the companies that AHS has assigned and the work has been completed to my satisfaction. I have had some trouble with the website in requesting service but have found the customer service via phone has been very easy to work with.

Our garage door would not close. We kept trying for about 20 minutes. It wouldn't close so we had to switch it to manual and lower it. We called American Home Shield. We've called in three times and it's still not resolved. The guy yesterday changed out the control panel and it still didn't work this morning. I don't think it's the vendor. The vendor keeps saying what he thinks the problem is, but American Home Shield is not authorizing it. He thinks the whole garage door opener, the main box, needs to be changed out. We haven't called back in this morning to let them know that we had the problem again. American Home Shield has not allowed that to this point. Counting this service and the other services we've had, I am angry.

We live on the High Desert - Mojave to be more precise - in Southern California. It gets hot from late spring to early fall. Late in April, it was reaching into the high 80s and we tried to turn on the evaporative cooler, an economic way to cool in a non-humid environment. But it wouldn't start. We didn't want to turn on the air conditioning. That's very expensive compared to the evap cooler. So we called AHS for repairs on a Friday. Monday the repairman came.

JLM services is outstanding.

Too much small print in the agreement, meaning too many exceptions. The agreement may meet your needs, but is user unfriendly.