American Home Shield Reviews

The contractor arrived in a timely fashion after I contacted American Home Shield. He was knowledgeable, courteous and did a professional job to my satisfaction.

I had problems with a leaky faucet and decided to call American Home Shield and have them fix it and this was the best thing I could have done. AHS sent me a plumber who was professional, on time and did a very good job on my kitchen sink and my bath. I am extremely satisfied with the work and will definitely call again if I have any more problems.

The first tech came and diagnosed the problem and had to order the part but his diagnoses was wrong when the part came in and a different tech came out and made the correct diagnoses. But he had to go get the correct part. The second tech was super and should have an attaboy. However they charged $52.00 - yes, fifty-two dollars for a knob that turns the burner on and off.

AHS has been great for us! They always send awesome people; efficient, on time, friendly, clean, etc. No complaints at all from us for AHS!

As always I was happy with the service. It was easy to do the request. The contractor who was selected and contacted me was great, addressed the issue, did what he could, ordered the part and came back to install without me having to track them down and see what the status was. They just took care of it.

My water heater was leaking. I called customer service and schedule an appointment for later that day. The contractor called me and said he could be here earlier if that would work. He was very efficient and clean and knowledgeable. He said if I had any problems to give him a call. I was very pleased with the service of customer service and the contractor. I would recommend them to anyone.

He fixed the broken pipe and was very nice and efficient... The work looks great too!

My instant hot water dispenser failed. The contractor arrived the next day and was able to replace the unit that day. Having replaced a similar unit in my previous home, I was very impressed with how quickly he was able to complete the installation. (It would have taken me 4 times the time he took! ).

Excellent service, all around from AHS and plumber sent to solve problem.

When we purchased our home 6 months ago, the realtor suggested purchasing an American Home Shield policy. We had never had any type of policy in the almost 50 years that we have owned homes. Since moving in, we have had to use AHS 3 times. In each instance, the contractor called promptly to set up an appointment, arrived at the specified time and quickly fixed the problem. Each contractor was friendly, very helpful in explaining what they were doing and answered any questions that I would have. Having the peace of mind that my home is protected by American Home Shield is priceless.

Monday morning, I got up, went into the shower and lukewarm water was coming out. So I went and checked the water heater and it was busted. I called American Home Shield and the guy came out that day. He had the wrong size water heater and they ended up coming back the next day to replace it, but everything went fine. Submitting the claim was good. They told me they put it as an emergency and my wife is happy. They told me they would get in contact with someone and I should hear from them before too long. It was a great experience and it satisfied me.

The worst. Called Friday afternoon, no one was willing to come out until Monday. When plumbing coming arrived, they were willing to change out the hot water heater but American Home Shield would not permit it. They only would allow them to install a water heater that they supplied the plumbing company. I was told it was going to take a week instead of having it installed that day. So they actually wanted a week to go by without hot water. Ridiculous. No service on the weekend, then wait a week for a hot water heater when one was readily available. My advice find a new home warranty company. Don't use American Home Shield.

First off, it is nearly impossible to get a hold of anyone (supervisor) at AHS. After waiting 6 weeks and 3 appointments with their recommended supplier (Antech appliances out of Escondido, CA), it took them several appointments to only figure out that the first two appointments/diagnosis were incorrect. When we called Antech back, they hung up on us. Then when I called back and requested to speak with a manager, they would not connect us with anyone at their office. AHS claims to only work with reputable suppliers and this is simply not the case. Worst yet, when we requested to work with another supplier we were told by AHS that we would have to pay double! I would highly recommend to use caution when working with this company or anyone they recommend.

Called AHS Thursday the 15th of May filing a repair request for Electrical. The AHs contractor called early Friday morning May 16 and said they would be out between 10:30 AM and 1;30 PM. When the didn't arrive by 1:30, I called and they said technician would be there by 3 PM. He finally showed at 3:15 PM. The technician checked my entire system and determined I needed another separate line stickily for the furnace/air condition to solve the problem. He couldn't do any work until AHS approved and would be back Monday to fix. He did not fixed nothing while here. No lights in bathroom and no air conditioning. I paid him $75.00, the contract required amount for visit but received no service. When I called AHS to confirm approval to do the work, they denied the claim and told me the contractor would be happy to do the work for $495.00.

Our outdoor unit went out back in March. I called in a repair request and AMP Mechanical was sent out to research the problem. We needed a new heat pump and AMP sprang into action. They installed it, but the new one failed. AMP is STILL working with the Carrier rep to get the new unit replaced. We are very pleased with the folks at AMP but Carrier seems to be dragging the process out.

I've had to use AHS twice already - the first time having the repairman out three times to fix the problem. They are always extremely friendly and get workers out ASAP. Being a first time homeowner, it's kind of like having the comfort of a maintenance help line or (good) landlord still.

So far my experience has been very satisfactory. AHS has handled all my claims professionally, efficiently and in a timely manner. I have bragged about it to my neighbor and co-workers. My co-worker has signed on and my neighbor is going to. Word of mouth goes a long way!

The whole experience was fabulous. From contacting AHS and getting a quick response from the contractor to having the contractor show up within 24 hours of my initial request for service. I am very fortunate to have AHS.

It was the heating unit. It started two or three days prior and I called American Home Shield and submitted the claim. The representative was very nice. They're always knowledgeable and aware of the different contractors in the area and they send the best ones, so I've never had an issue with that at all, ever. They're always very polite and act as if it's an emergency. I've had this experience that if it's really cold or really hot, they'll take the time to say, "Okay, we'll expedite this call", so they can have someone come out to do the service immediately, as opposed to just putting a general call in. I've referred some people to them because I've received outstanding service. I'm very happy with the excellent service they provide.

My ceiling fan would not reverse & required a new part. The electrician consulted with the fan manufacturer regarding the replacement module which was supplied by the manufacturer under warranty. After the parts were shipped to the electrician, he immediately replaced the fault parts for 2 fans in a timely fashion.

Saturday. Called at 10 this morning and Dr. Cool had the air conditioner fixed by 3.

I paid this company for 7 years and hardly ask them for a repair services. They always find an excuse and a loophole to avoid responsibility. My pool was leaking through chlorinator and after one week that I lost plenty of water from the pool, I had to call and follow up on my request. They simply said sorry that part is not covered. They did the same thing in my previous request. If you read your contract carefully you will see that they have created many ways to commit scams and steal your money the legal way. Stop your contract and save your money.

When it spin, it moved around the floor. Then it wouldn't turn on at all. They fixed both problems and it works good now. And fixed it the same day with no problems. The serviceman was very kind and you could tell he know what he was doing. Thanks American Home Shield.

Easy website access for submitting a claim. Very prompt response. Repair was completed same day.

I have had this home warranty service for 20+ years, it has covered my past 2 homes. The co-pay and premiums have continued to rise each year. Originally, a 35.00 copay is now a 75.00 copay. I have paid well over 10 grand in premiums over the years not counting the copays. Two years ago, we had an issue with a water heater which needed work, there was also some appliances the past few years that have needed things here or there. Some of the contractors that get sent to our home for the appliances have come with their wife and kids in tow, while another has come drunk and it took him 3 trips to the home to never fix the dishwasher. Once a new company was sent, the dishwasher was fixed the first time.

The upstairs unit would not come on. I suspected the thermostat was the problem, but didn't know for sure. I requested that a Tech. come check the A/C unit and get it going. He showed up as schedule (within the time frame they requested) and then after troubleshooting the unit, he did in fact replace the thermostat. Unit is now working correctly.

The water heater has no hot water and it was [icky]. I’m confused when I call out American Home because I figured it would take too long but it didn't. They were almost two hours away and I live out in the middle of nowhere so they go by my zip code. They were wonderful and I’m glad I got them, Thank God! But any other person, it would have taken forever, because it happens to me every time I put in a call. This time it was really good.

Contacted AHS due to a problem with our heating system. AHS contacted a repair service in our area and they responded within the hour. The technician arrived the next day, repaired the unit and we were good to go.

The repair company was professional, on time and knew exactly how to correct our problem. We have had AHS for over 20 years and the service never disappoints!

Our dishwasher was leaking and some of the functions weren't working, So when the repairman came, he said he had to order a replacement part. AHS determined it could not be fix and had to be replaced. The first one that was delivered was damaged and another one had to be ordered. When it was delivered, the delivery men were very professional and efficient. We are enjoying our new dishwasher very much. Thank you.

On 4-23-14, I had a new Goodman air conditioner installed at my house, very happy with the installation. The only thing was that David of Sweet Mountain A/c sold me on the Goodman because he said it had a better warranty. But when the men came out to install, they had no warranty papers. I asked about them and they said I would have to talk to David. Well I did call him on Friday May 2 and he said he would have one of his men drop off the warranty papers. I called again on May 9th and left a message and to date he has not returned my call.

My family has been very blessed not to have a major catastrophe while in our home. However when my wife and I first moved in, we sold all of the extra appliances. Shortly after that, it started happening. One piece here, one piece there and the dishwasher is leaking. If we believed in jinxes, we were jinxed.

For the first time this year I turn on my air conditioner in the house... and it did not work. I call the American Home Shield to tell them the problem. I call 05/11/2014. They told me 24 hours they will call me... I am sorry to said today is 05/15/2014, still no one came or call to tell me that they will have someone. I call everyday to find out why they take so long for someone to come and find out what is round.... I have a child of 19 months in the house. The temperature is 98 degrees..... Could someone tell me when is this problem going to be fixed? I am not happy with this company. I do not recommend this to no one.

It was determined we needed a new toilet after the second visit from our plumber. The plumber was supposed to submit the paperwork for approval to AHS. This took a week to complete. We had to contact AHS and the plumber several times and leave unreturned messages before finally speaking with an AHS representative who called the plumbing company. After that contact, it took 2 days to fulfill our service.

Fast response and great service.

Excellent service overall. Our water heater went out and after I requested service on-line the contractor contacted me within a few hours. After replacing both the thermostats later that day, the water began to heat but we ran out of hot water quickly the next morning. They sent someone out again the next morning. Apparently after the first trip, the top heating element burned out. Even though it took a second trip the next day, I was very satisfied with the service.

I am currently a customer of AHS. While out of town on business, my wife called me to inform me the water heater was leaking badly. I told her "no problem" call AHS. She did and AHS promptly sent out a complete CROOK from Rite A Way Plumbers in Riverside. He obviously saw this to be the perfect opportunity to take advantage of a helpless mother and attempted to up charge her about $800 for "additional repairs" not covered by AHS.

My new cook top looks great! My old one was dated and could not be repaired, so it was replaced. The GE appliance men were very nice and helpful and had the stove in place in no time.

I was very please with the service that I received. The speed of the work done by both AHS and the contractor kept my daughter from freezing throughout the winter. The repairs done on the AC was a blessing now that we are in the spring/summer months in Texas.

Dwain McCain Plumbing was awesome. The service tech was very polite & knowledgeable. He explained the cause & solution of our repair and even gave us a few maintenance tips. I would definitely recommend this AHS to continue to use and refer Dwain McCain Plumbing on all service calls.

I was told by an agent of AHS that my contract would cover any upgrade to $250.00. However, I had to pay out of pocket $150.00, because I needed a 4" pipe for 40,000 BTU. My Hot Water Heater was a 36,000 BTU, which according to the repairman they no longer make. I have a 3x3 contract which pays for any upgrades.

The contractor was prompt in responding to the initial claim. When he arrived he knew exactly what it would take to remedy the situation. The repair was executed quickly and was tested to make sure that it was successful.

There was leak coming from under my house and I could not locate it. The ARS Plumbing guy told me that he could not dig unless I paid 1475.00. I could not afford this price so I asked if I got someone to dig under the house so they could locate the leak or leaks would that be ok and where. So I got some to dig and they found the leak which was not under the house and made it so they could fix it. The ARS guy was still not satisfied and said he needed more uncovered. I felt like he should have tried to do something without asking for such a outrageous price. AND HE HAD THE NERVE TO TELL ME HE WOULD NOT BE BACK OUT IF IT WAS NOT RIGHT. So I got a friend of the family fix the whole time for 300.00. And did a excellent job. I REALLY WOULD NOT LIKE FOR THAT ARS GUY TO COME TO MY HOUSE AGAIN!!!!!!!!!!

The contractor was knowledgeable, friendly and clean. Great service!

Terrible service! Customer service unable to help. Called for ac not cooling. AHS sent a company but did not accept their diagnostic. They informed me they needed a second opinion. Two days have passed and they can't find a vendor for a second opinion. I've called 6 times and same answer. They can't find a vendor, their supervisor is not in, they will call me back, wait four hours, etc. I would give them 0 stars but is not an option here.

The request for service was fast and easy. The service was scheduled in a very reasonable time frame. The individual who provided service was on time, knowledgeable and fixed our minor problem quickly with no problem. The entire process was very easy.

American Home Shield agents were very understanding and helpful in arranging for quick repairs of garbage disposal and overflowing toilet. Major plumbing issue from back up of stack vent pipe was quickly resolved. Plumber was on time and thorough in correcting the problem. He was as clean as he could be with backed up drain water and sediment. Plumber was punctual and quick in replacing the leaking disposal unit.

Ice maker replaced. Have a new ice maker and it is working perfectly.

The peace of mind from having a home warranty is wonderful. We use American Home Shield for two properties. The service has always been prompt and professional.

My recent experience with AHS was excellent. I lost heat on a Friday during a significant cold snap. The contractor responded quickly and a service contractor was scheduled for the next day (Saturday). The technician arrived in time, was professionally attired, was courteous and efficient. My system was fixed within an hour or so. The serviceman also took the time to show me a few tips on routine maintenance of the system.

Excellent response time from AHS and the contracted service vendor. Service company was very prompt in setting up appointment, and on day of service call, serviceman was polite.... Identified himself and was very knowledgeable about my problem. He was so careful to keep the work area clean, which I greatly appreciated! Even though a followup visit was required, the work was done to my satisfaction and in short order. Thoroughly, thoroughly satisfied!!

AHS customer service reps were wonderful to work with. My policy had just expired and an issue came up with a covered item in my home. The customer service rep immediately understood my issue and helped me reinstate my cover so that I could submit a claim. The process went smoothly and quickly with no issues.

I got a brand new range! It took a few days for the entire process, but AHS ended up getting us a brand new range! First a contractor was sent out to repair a burner on our old range that was not working and causing a breaker to trip. He was unable to make the repair, so a different repair company was dispatched to attempt the repair. They determined that the range was not able to be repaired, so AHS emailed to me the options for replacing the entire unit. I had the option of paying a little bit to upgrade, or go with the new unit they recommended for only the deductible I had already paid for the service call! I went with the one they recommended, and it was a very nice choice. It took a few days for the entire process to be completed, but I ended up with a beautiful new range for only the cost of my deductible. It was a big blessing to have this insurance.

Technician was friendly, courteous and efficient.

I called & asked your rep if the home heating oil tank (badly rusted bottom & possible leakage) was cover as part of the oil furnace system and she said yes. Your rep created a work order and CVHA came out to look at the tank. Another one of your reps called me and belligerently told me the tank was not cover under section F; then section E; then no he made a mistake section F, then E. He was rude and accusing when I had explained in depth at the beginning how it was the oil tank associated with the oil furnace. Not pleased.

We were very satisfied with our last service for our refrigerator.

Repair of washer worked out very well.

I had a leak in my house which was inside the wall. The company that came out was wonderful in their response and timeliness. Their work was great. The only issue I had was that I had no idea, and not been informed that I needed to go to the website to pay the deductible. Maybe I missed that somewhere, but it would be nice to have that stated during call.

The company was superb and very courtesy.

Honest Repair provided excellent service. Mark was prompt and courteous. He quickly identified the problem and serviced the appliances (refrigerator and washer). I would definitely recommend this business. Thanks to AHS for assigning Honest Repair to the job.

On 28th March, we called for an order to fix the electric services for a recessed light, ceiling fan, and a bathroom fan repair. Till today, 12th May, they still have not told us about the repair work for the recessed light, in spite of multiple telephone calls to American Home Shield, and the insurance repair services.

Each summer, I have trouble with my unit, replace parts in unit every summer to get it back in operation. This being going on for the last six years or more. The unit is old 1991, the repair guys state that on every time they come out to take a look at it. I have been with AHS for a long time now and every time it the same problem. I understand upgrade and replacement parts but the same items added every summer. This is why I am dissatisfied in this matter....Thank You!!!

I've had several issues in my home that needed attention and have never hesitated to call AHS and their recommendation was always the best option. Whomever they referred always done the job right the first time. The co-pay is always the same and is worth every penny, thanks AHS.

From start to finish, the whole experience was simple. AHS does all the hard work to make my life easier. They've made owning my first "new" old home much more exciting!

Our gas leak in our new home was repaired within 24 hours of initiating service order. Great response!

I love American Home Shield. It always works out for me. Recently, I had to have the furnace outside fixed and it worked out pretty good. It was on a weekend when I called and they contacted me. I contacted them on a Monday or Tuesday since I hadn't heard anything and they said that the company they were dealing with wasn't taking any new customers. So they had to search around and find another company to come out and do it and they did. They came out and checked it out and found the whole heat exchanger and tore it apart and had that in within a week.

My call for help was answered quickly. The contractor arrived within 24 hours and solved the problem immediately. He was extremely well groomed and well spoken and I felt comfortable having him in my home. I received the good service I was expecting.

Not only is it easy to call for help on a repair, but of all the repairs I have had done over the past several years (on two homes) every service company that has done repairs has been prompt, knowledgeable and efficient.

Guest room bath/shower diverter was nearly not flowing. The plumbing contractor arrived in a reasonable time, since it was not an emergency and had the diverter valve cleaned and lubed and working perfectly in a short time. Thanks American Home Shield. This is our fourth experience and all have been positive. We'll continue to pay our premiums for the peace of mind we have.

Very professional and clean service. I would definitely recommend this service. You have to wait a day or two before they come, but that is OK for the service they provide.

My garbage disposal failed to work and you came and replaced.

We have been loyal AHS customers since we purchased our very first home in 2002 and have been in our current home using AHS for 7 years. We have always sworn by them and given any of our friends, family, neighbors, co-workers, etc. who were homeowners crazy looks whenever they indicated they didn't have a home warranty! AHS was always our first recommendation. The service has always been impeccable - even when it wasn't a covered repair. But today they have really messed up! We have the extended plan which covers our HVAC unit - and we have 2 of them since we have a 2 story home which costs us approximately $600/year.

My experiences with American Home Shield have all been positive.

I called for service on my washer and refrigerator. The service provider came fairly soon, but took about 2 weeks for him to come back to repair my washer, after about a week the washer started to leak again, and the service man could not come back in the time frame I needed, since I was leaving the area for my summer residence. The refrigerator part was deemed faulty by the repair man and again not able to get the part reordered and repaired in time before I was to leave. I am hoping that these problems can be resolved when I return in the fall without me having to pay another service charge, since nothing was repaired on the first charge.

Our refrigerator had started freezing vegetables in the vegetable trays. We contacted American home shield. A service person contacted us the next day. He arrived the following day and replaced the control panel. He explained what he was doing. He was very clean, professional, and answered any questions I had regarding the refrigerator. We will tell other people about our experience and recommend they should have American home shield to handle any service problems they may have in their home.

I have been a customer with AHS since 1995. I had a problem with my AC and the technician came out promptly. I received a call the same day and they were there to do the repair the following morning. I also appreciate the 1/2 hour call ahead which allows me go to work and meet the technician there. I was originally given to another company, however, I asked to have US Heating and Air because over the years they have always worked out well for me. I recently purchased a warranty for my primary residence as well.

This is a necessity for any home.

I called AHS regarding a clogged drain and within an hours time, I was connected with a service provider who promptly scheduled a service call time and showed up early and took care of my issue promptly.

My clothes washer stopped working. And this was after a visit from AHS contractors for the dish washer and the oven. So I was bummed that yet again, something had broken. But, the contractor came out when he was said to, did the work, showed us what was wrong and even told us what it would have cost to fix it. Basically, I would have had to buy a new washer. So it was a good experience!

Clean considering the weather at that time. Truck was easy to identify. Technician was courteous and professional.

I think that they did excellent job and was honest about the repair work. I think your warranty is excellent.

We are very happy. Thanks

We have a heat pump/AC unit. Our upstairs unit was not heating. Called a repairman to check it out and he found the system was low on Freon. Worked for about 2 days and it stopped again. Called AHS and they sent someone out. I advised them that we just had Freon put in. Rather than look for the leak, they just added more Freon. Again, this lasted about 2 days. Called AHS again and they sent out different rep from same company. This time, he went right to the air handler (upstairs) and looked at it (he was there for about 2 minutes), and said it was leaking there. I asked why they didn't look there to start with. Said it was protocol to fill with Freon first...

Older home that I am updating and living in needed valve stem in master shower. Took a while for the part to arrive. Apparently there is a shortage on older parts in this area. Must be because of the beach rentals of older homes? After the first attempt, the technician came out and realized it needed an additional part. He went to the local A.H. store and found what he needed. He had a positive attitude and was able to explain what he was doing so that I understood.

I recently submitted a claim to American Home Shield over the phone for an issue with my heating. The representative that I spoke with and the contractor were both very good. Overall, American Home Shield has been doing things for me and it has been okay.

In the last year, I've not had any issues with American Home Shield. However, it was quite the ordeal in 2012 when my refrigerator stopped working and they chose to fix a 27 yr old fridge for $300 instead of replacing it. The "fix" lasted a month and you ended up having to replace it but only after going through a ridiculously long process/red-tape leaving me without a fridge for a couple of weeks. I keep the service because I find it necessary with an older home NOT because I find your company to be the best or very good with customer service. You're simply better than the others; which unfortunately, doesn't say much.

I am a Realtor and recommend American Home Shield on all my listings and sales. In addition, I have had coverage for 7 years and have had excellent repair service on various items over the years, will not be without it.

I have had an enjoyable experience with AHS, but I'm disappointed that when I recommended AHS to my friend, Cheryl **, she dropped her coverage after having billing problems.

American Home Shield is a little pricey compared to the competitors, but usually reliable, as long as you don't have to call them on the phone because the waiting time is too long. I had an experience in the last six months where they, after 48 hours, could not find an electrician with a tall enough ladder to work on my ceiling vent. So I had to find an electrician. On top of that there was a lot of extra paperwork for me to do and explain to the electrician how to get reimbursed and everything else. It was really painful.

I have used Home Shield contractors several times over the past 3/4 years. The service from Home Shield has been great. The people I talked to on the phone have always been very polite, knowledgeable, and very helpful. I do not have any complaints about the work that has been done.

We have used AHS for many year. With my career moving me from to 7 different states, we had to buy new home at each location. AHS was our selection to ensure we had the coverage and peace of mind that if something did go wrong we would be taken care of. They have never let us down. In each case, Ohio to Tennessee, Plattsburgh NY to Iron Mountain MI, the service was wonderful; the contractors were very good and professional. We would recommend AHS to anyone!! Thank You.

I submitted a claim to American Home Shield on the phone for appliance. My wife told me that they just quit working and then I remembered that we had coverage with them, so we called right away.

My experience with American Home Shield was great.

The most recent claim with American Home Shield was for the garage door opener. The contractor came and fixed, but he's got to come back because the lady who lived above here was complaining it made too much noise. (But then again, if you live above garages, you're going to be able to hear garage door openers and she lives over three garage doors??) In addition to this, I have some insulation in the attic that may be emitting off fiberglass particles. And since I'm in cancer remission, I need to get it removed. I just found out about it. It's covered under my warranty so I hope they will do it.

The service man who came to check the microwave was very professional and after going clear through it, he discovered that it was arcing and needed to be replaced. He told that to the office and as of today, Sunday we are still waiting for it to be replaced. My only complaint is the process could have happened sooner. Hopefully by early this week, we will have our new one.

Most of the time, American Home Shield contractors are pretty good. I've only had maybe one antsy one. But overall, very good. I would recommend.

The repairman came and knew what the problem was. He was here for about an hour. Had the washer working good as new.

The electrical team was very professional. They came in and within 5 minutes had the problem diagnosed. The ceiling fan works like a charm.

I'm satisfied with what American Home Shield has been able to do for me so far.

On April 18, 2014, I received a text from my tenant that they don't have hot water. She had been smelling gas and called the Gas Company. Gas Company showed up and advised her that the water heater vent was causing the problem. The gas was shut down. I called AHS and requested Emergency Plumbing (I had a very good experience with this company last March 25th with kitchen faucet leaking and bathroom stoppage). I also requested AHS customer service to put a rush on this concern which they did. Emergency Plumbing showed up between 3 - 5 PM the same day and fixed the problem. If you have any rental properties, make sure that you carry AHS coverage. I have 3 of them and I have a peace of mind. Carlton of Emergency Plumbing - thank you for your good and professional service.

I've had this service for many years and have had positive experiences.

Submitting claims with American Home Shield is fine. The reps were knowledgeable and courteous. However some of the contractors they have are not satisfactory.

We have always been able to rely on American Home Shield to come through for us whenever we have experienced a need for home repairs covered under or warranty. The best part of being an AHS customer is in the knowledge that we know they work with some of the best plumbing, electrical, etc repair companies in our area and we come to rely on that excellent level of service. Keep up the good work AHS.

A service request, for heater not working, was placed over the phone on 12/11/2013 AM with an AHS representative that was very courteous and eager to help. She placed a w/o with the service co. and gave me their phone number. The service company called and scheduled an appointment the same day. The service technician was very efficient and completed the repair within a very short time. Thanks AHS for quick response and a job well done.

Happy with AHS as my home warranty company.

With my recently submitted claim for the pool system, there was an issue with a broken ball bearing thing and they fixed it. They got the issue resolved. But I had a bit of a do-si-do with my washing machine - I went back and forth with that for a while. It took four visits over about three weeks until they figured it out. But now it's fine. So things have gotten ultimately resolved and it's all good.

The Contractor was prompt and on time to fix the issue. He was professional and courteous and very experience. He was dressed professionally, representing his profession and showed a great deal of interest in doing the work.

I found them responsive. But quite frankly, I've had them for 10 years or so and fortunately haven't used them that much. I've never had any major appliances replaced, so it’s basically been plumbing and electrical problems and they've done a fair job.

I've been a loyal American Home Shield customer for several years. However, in the last 6 months, their service has gone downhill. It took 2-3 months to send an electrician to my mother's house. The reason for the wait I was told was they have few contractors in my mother's area. In contacting them about this and other issues at my mother's home through email, they have not been replying. Therefore, you have to call waiting anywhere from 15-60 minutes on hold. The current issue is their a/c contractor informed me today my upstairs a/c was fine. However, my downstairs a/c required a coil and drip pan repair. When I asked whether it was worth leaving the upstairs a/c on, I was told it would cool only the upstairs (because of the type of coil my a/c has).

Prompt service. Assigned knowledgeable technicians. I am very satisfied with the services provided so far. I already recommended AHS to few of my friends.

Overall, I had a fine experience with American Home Shield. I'd recommend them.

I am very pleased with the customer service rep. The plumber that was sent to my home was very professional and polite. He made sure the work area was cleaned up and explained what he did to me.

I'm completely satisfied with American Home Shield.

WOW..... what service!! I receive a call within a few minutes of placing my service request and within a few days I had a new hot water heater installed. Thank you so much.

The problem that I had about electrical, it’s okay. It’s no problem -- They come and they order the parts. When they come back, they fix it... The only problem that I got with American Home Shield is on the particular problem with my heating. They had to reschedule it four times. So every time they do reschedule, I have to take the day off because there should be someone at home. And of course if you take day off, you're not paid.

It cost me $1278 and my family was without water for 30 hours due to incompetent contractor. Also was left without a cook top for week and had to do the work myself. Phone people are incompetent and not honest, rude. Didn't represent Home Shield. I would fire them if they were my employees. Completely disgusted and unhappy. Have told everyone about my dissatisfaction with Home Shield. Spreading the word as much as possible to keep friends and colleagues from using this dishonest service. Working a complaint with the BBB. I want to be reimbursed for the incompetent contractors actions that caused the issue. They are agents of Home Shield when they step on my property. You are responsible for their actions and work. Unhappy customer and shocked of the way I was treated.

My kitchen drain was clogged. Serviceman came at appointed time and quickly and politely took care of the problem. I'm very happy with their work.

It was the quickest, easiest repair call yet! I was very happy with the contractor they chose to send to us.

My hot water heater went out sometime Thursday May 8, 2014. We had storms all day Thursday and when I could not hot water I thought that the pilot had been blown out. Since we had the storms Thursday I did not check the pilot until the next morning. When I went out in to garage to check, my garage floor was covered with water. I called American Home Shield and the rep was very nice and said that since there was water everywhere, she would report the problem as serious. She gave me the name of Vacon Plub. and said they would call to set up an appointment. Later that afternoon since I had not from anyone I called. I was informed that they did not have anyone available and that my policy was for would end 24-hour service. I call American Home again and got another plumbing co. Still no response so I call this morning and the voice message was that working hours Monday thru Friday. Again I called Amer. Home and the very nice rep. and he said that he would help and someone would call and let me know when I could expected service. It is almost 2:00 and haven't heard from anyone. I am really disappointed with your service. It looks like I will go the entire weekend without hot water..

We have needed a number of replacements in our home in 2013-14 from a new part to our air conditioner to a new hot water heater. American Home Shield each time was very prompt to taking care of the problems. They assigned expert companies who were quick to respond and take care of the problems immediately and efficiently. Thank you American Home Shield.

I needed two contractors at the same time. American Home Shield gave me the two names and numbers. Within 10 minutes, they both called and setup appointments. They both were professional and did one replacement of equipment and one repaired the piece of equipment.

Washer stopped wringing clothes and wasn't agitating properly.

Our recent claim to American Home Shield was a toilet problem. It wasn't a big problem. They fixed it in two seconds. AHS has always been very good every time I submit a claim. They call me right back. Whoever they contact, they called me within that day and then they sent someone out around my schedule. They were very easy to work with. I really am pleased with them. My experience with AHS is very convenient. It is worth the price. I have to pay a flat fee but I know it will get fixed without costing too much and I don’t have to really have any extra worries. It’s like an insurance policy for your home and it is definitely necessary.

AHS was super when it comes to coming out, checking our appliances, fixing or replacing those that could not be fixed, or sending a check for the value of the appliances if we wanted to upgrade. Thanks again.

The most recent claim was a few months ago for our heating unit. It wasn't pumping hot air. The contractor was great and very professional. The performance of the heating unit now is great.

I've had a good experience when submitting a claim with American Home Shield. They are very dependable, courteous and fast.

My order was taken by phone in a quick and knowledgeable manner. The contractor called the next day and the repair was scheduled within a few hours. The repairmen arrived and completed the work within less than two hours and my a/c working great again. I was very happy indeed.

I came home one day and it was warm inside so I called American Home Shield. There was no problem in submitting a claim for this appliance issue. I explained what was going on to an AHS rep. She gave me the name of the company who will address the problem and told me I would be contacted by them. The contractor they sent diagnosed the problem. He ordered the part needed to be replaced and came back to put it in. Now it’s working fine.

I had a problem with my air conditioner. AHS sent a repair person out to fix the problem promptly. The service technician was professional and responsive and fixed the problem in short order.

The repair company came to my home within 24 hours to effect the repair. The technician that arrived knew exactly what the issue was and fixed it promptly.

Spin cycle wasn't working. A repairman from Sears put the belt back on & leveled the tub. The spin cycle was spinning so fast it ejected the agitator & fabric softener dispenser. Another repairman showed up & stated that the fast spinning caused damage to the machine, so he ordered some parts & a week later 2 repairmen showed up & got it running. It's been 3 days... so far... so good.

Heating air unit - As always the vendor they sent out did a great job.

I'm happy to say that I was contacted by a Customer Service rep from American Home Shield and she completely resolved my issue. I was able to contact a plumber and have him perform the repair and American Home Shield paid for it. In fact, I'm so happy that I just renewed by insurance contact for another year. They really stepped up to resolve the issue and the result is they once again have a satisfied customer.

Excellent. Jeff **, the serviceman, was personable and efficient. Great job.

I've had American Home Shield for three years and they are excellent.

AHS consistently provides top-quality service! Keep up the good work!

I was very pleased at the washer you selected to replace the washer I had that could not be repaired. It met all my expectations and more.

Service call - 3 day response time.

I love having a warranty through AHS. I have saved a lot of money by extending my warranty. I highly recommend AHS.

The first company we were given I was not pleased with. Cannot remember the name and that is probably fortunate for them. They were not willing to come out as soon as possible. However, Rhonda **, stepped in immediately after I contacted her with my dissatisfaction and she took over and we had a return phone call from a vendor almost immediately and our problem was resolved. She also took the time to follow up with me to be sure I was happy with the service. Thank you, Rhonda!

The initial appt did not happen and was frustrating. The provider cancelled the appt as I wasn't able to make it home within 15 minutes. Then didn't come out for the rest of the day. On the positive, they did make a weekend call to fix the issue.

My last service was the repair of a malfunctioning plastic part on my hot water tank. The technician immediately knew what the problem was and quickly replaced the part.

Quick response -- within 24 hours. Efficient -- very professional. Very happy with the service.

I am relocating with my company. AHS was instrumental in assisting me in getting my home ready for sale. Thanks!!!

Excellent. Had the problem resolved in 10 minutes.

We moved into our new home in December 2013. We immediately had AHS come look at our hot water heater. It was looked at 4 times before the only service tech in our area determined and actually told us their best guess was that the hot water heater was failing because of a secondary issue. The plumbing company has terrible BBB reviews and is not reputable. They are licensed, but not of any good reputation. As of 5/2 our hot water heater issue was still unresolved. In fact it finally quit working completely. We had to hire another company to come out. They said it was old and had no secondary issues. This is a licensed company in our area with a good reputation. We submitted all the necessary paperwork to the claims review department and now AHS refuses to honor the diagnosis of a company, this company we had to pay out of pocket to come and make a real diagnosis.

Made the appointment with AHS. On March 10, Grants Pass Plumbing came out with the proper tank replacement after he had about a week (or so) earlier came and inspected, assessing replacement was needed. He was most careful removing the old tank (had a few rooms and doorways to negotiate) and putting in the new one. He was also very patient and professional with my asking questions, watching how he did things (more for my education as opposed to any sense of inspection), and giving me care tips and support. Overall, an excellent experience. This work and service brings added value to the AHS brand.

Was a bit apprehensive about the warranty when we bought the house but AHS has proven to be a good deal. Had issues with our appliances and they sent a technician to fix them and what could not be fixed they replaced.

The claim went well. The most recent claim we submitted was for heating. It was very good. I would recommend them.

Vendor came when they said they would and completed the work in a timely manner and put everything back where it belong when finished. I was very pleased.

To arrange a repair for my refrigerator was quick and easy and the repair worked.

My house is a new house (less than 3 yrs old) and got all good kitchen appliances. Just took American Home Shield 5 months back just to make sure we are covered for any issues. Last week I had a minor issue on cooktop and called these guys. They sent one repair guy. His first conversion was it will cost me $75. I said fine, that is what I agreed with AHS. Then we went to kitchen and showed the problem. It was a minor issue and this guy could not figure out and started banging on gas burner with his hammer.

I have had a few items that have needed repair. All I have to do is call AHS and they contact the service person that is needed. I have received prompt responses to set up service, and the service has been done at a very reasonable time and in a very professional manner.

Contractor did a great job and was very punctual.

Absolute waste of money as nothing is covered. Air Conditioning condenser shuts off three nights in a row but begins to run mid day. Can't repair/replace unless unit is in failure. Not in failure when the service person comes and no option for a night call (even volunteered to pay for evening visit). Finally get them to come in the morning during failure (on the third try) and decide it is the SmartZone Controller $950 and not covered under warranty. Call manufacturer company and two local contracts $544 is their price for board. Call my own second opinion and it's the fan motor, board is fine. Call about the fan motor being covered and well... that isn't specifically listed. It would have to be in failure and a reason why the fan motor is going out! Bottom line useless and absolutely no help with alternatives. Had in and out air for a week. Finally just paid out of pocket which I'm sure is their intent!

We have had excellent service with our AHS repairs. The appointments are set up right away and repairs are scheduled and done within a few days. The repair technicians are professional and courteous. I have referred AHS to several of my friends and co-workers and continue to tell others about it.

I had a problem with my A/C unit so I called AHS and a tech was out the next day on time and was very knowledgeable. He fixed the problem in 30 min and I was on my way back to work. Great Service.

Just had AC/Heat system serviced for the summer. Great technician -- on time, polite, knowledgeable. Thank you, AHS!

The service AAA appliance call the same day. They came at scheduled time, did a very thorough check of the machine and found that it was unfixable. The company called the next day to set up a delivery time. Everything was done in a timely manner. I was pleased with the whole process.

Took 2 trips. But they did fix it and were apologetic for taking 2 trips.

AHS has been the best, most efficient home warranty company I have ever dealt with. I sold real estate for 10 years and most of my clients would choose AHS. Whenever they chose a different home warranty company, it seemed there were always problems. I have had AHS in my home for many years and have never had any problems with any of their service calls, customer service or the reps they use. I highly recommend AHS as the leader in home warranty companies.

Our hot water heater started to leak. AHS had a technician from a local company come and take a look. He decided it needed to be replaced and with the ok from AHS, pulled a new one off his truck and did so right then and there. In 24 hours we were back to normal.

Service request placed in Nov 2013... Still not resolved.

When I have a problem at my house, it's nice to call American Home Shield and know they will answer anytime of the day to assist my needs, that's confidence!

Thermostat was replaced even though it appeared to be working alright except for the continuous clicking.

It took a little time and coordination, but Eric was finally able to fix my fridge. My only complaint is that he has no follow up, so you have no idea where you are in the process. You don't know if part was ordered, when to expect him back; everything is kind of in the air. But as far as skill and knowledge he is great. Diagnosed the problem right away, ordered the right part the first time, and did the installation properly.

The plumber was courteous and professional.

A nice young man found the problem quickly, replaced the wall switch which almost matched the 4 switch plate and corrected the receiving code for the remote fan. Good, quick, relatively inexpensive and it works.

AAction Air was responsive to my service call and dealt with the matter in a fair and honest way giving me options and accurate repair service.

I was very pleased with the repair work done on my washer and dryer by the service repairman.

The claim with American Home Shield was for a water heater. There was water leaking out of it. We called Saturday and filed the claim. They referred us to A1 Plumbing. We put in a call to them thinking they could get us on the list for Monday. They were very nice. They came out Saturday morning and looked at it, and drained it so that they could fix it quickly on Monday. It was a good experience. We've been with them for twenty years or so and we've been very satisfied. If there was a problem, they've all worked to fix it. They are excellent.

I have not had any work done in a while. However I am always satisfied with the results. From the initial call requesting service to the completed job.

Service was remarkably fast and efficient.

In San Antonio, Texas, the temperatures are extreme during the summer. Can you imagine not having a working air conditioner? Well this happen to my family and I received prompt service within two days. The company was able to fix the problem in a reasonable amount of time. What I liked most was the customer service. They asked if I had an elderly person with medical problems in my home. In answering YES, they would have sent a company for immediate repairs. In all, the monthly price for the contract is good, considering the cost of calling for service and repair prices in today's world.

I called in a repair for my washing machine and oven. The technician was professional, knowledgeable and very nice. American Home Shield honored their commitment that if they can not fix it, they will replace it. My washer could not be repaired and I received a new one in a week. Thank you for being a reputable company. American Home Shield is an excellent company and I recommend it highly.

I have used AHS twice since moving into my house 4 months ago. They have responded quickly. The service people have shown up and been competent. It's been terrific.

Great service. Good customer service.

I have been without an oven for the past 3 weeks. The Technician responded and order a part that took two weeks to get here. After installing the part, the oven still does not work. He said he had to order another part. The technician does seem too competent.

Horrible experience, with the warranty company and the vendor they sent out. Bottom line, I chose the cash out option due to issues with the crooked repair company that was sent out. I was told the allowable amount to repair my central AC unit was a big whopping 35 bucks! Thanks for nothing, American Home Shield. I ended up repairing it myself out of my own pocket and eating the $75 service fee. I cannot put to words the aggravation and grief this company caused me and my family. Please, save yourself some grief and steer clear of this company, American Home Shield.

The service was quick as was the response to my order. Had no issues with the claim to replace the mail unit. Great all around.

The person that changed my garage door opener was very nice and professional.

We added the pool equipment coverage when we bought a house with a pool and are certainly glad we did. We had pump problems and heater problems and AHS responded promptly and professionally and fixed the problems. We recently sold that house but will go with AHS when the house we are building is completed.

My toilet stopped flushing; would not fill up again. I went online to set an appointment. The message I received was that it sounded like an emergency and to call in which I did. The customer service person did not treat it as an emergency. She said City Plumbing would call me within a few hours. I waited until around noon at which time I called City Plumbing. The owner, Nelson, said he was pretty sure he could have someone here in the afternoon. Two plumbers did arrive in the late afternoon and fixed the toilet using my replacement parts which I had purchased to repair myself but decided I couldn't.

I contacted AHS, to report my water softener not working. It did take several days to get a vendor to come, reevaluate and then replace the system. The Company that came was very professional, tidy and did a complete and thorough job. I am pleased!

Service has been very prompt and courteous. Your sub contractors have been very cooperate in setting up appointments.

The 17 year old HVAC system was out of order twice; once was during 30F weather. AHS was very responsive and prompt in sending someone to repair it. It took over a week to get the part which was due to the age of the system and not AHS. I could see it was going to be one thing after another, with temporary patches, so I replaced the system and will request a cash out. Overall, AHS offered good service.

We would highly recommend American Shield as your home warranty company. When I called for service, they immediately told me who would be calling me and that company called me usually that day and set up an appointment that was within a week from the call. Each company for each service called me to let me know when they would be there. If they were running late, they would call and that enabled me to get other things done. All the service representatives were friendly and knowledgeable and completed the work in a timely and efficient manner. We were very pleased with American Shield for coordinating everything and very pleased with all the companies that they use. We had an appliance company, a plumbing company and electricians.

Hot Water Heater was leaking. AHS replaced it quickly and professionally. Repair person was very pleasant and seemed knowledgeable. This was another good experience with AHS.

I have two houses with AHS and the customer service sent the tech to the wrong house when I called for a service for my AC unit. They sent it to the house that I didn't call for it. And I paid for it. When I called back to see what happened, they told me they will listen to that call and I will receive a call in the next 3 business days and it has been for almost 2 months, nothing yet. I got tired calling back, they sent the tech again and the tech didn't even fix it. Never called me to tell me what was the problem so I am very mad, sad with the service. That company that AHS sent to my house just stole my money. I have been with the company for a very long time and I was happy but after this nightmare, I just want to cancel both contracts.

On Monday, I placed my order. AHS sent me an email letting me know what company would contact me, which was Barry Johnson Electric. When I didn't hear from anyone, I called Wednesday evening. I was told they were having a computer issue with AHS customers and would get back with me before close of business. So far, I have not heard anything. Should I call them back? Feeling ignored but still love AHS and feel it is a privilege to be able to have it.

I have had a sizeable leak in my house. The plumbers that were sent could not locate it so a leak specialist was called in. Another day went by before he came and found it. Another day has passed with no follow-up from plumber... 4 days of water leaking at an alarming rate and I am waiting on your contract plumber when I could have had a local plumber here and be on the road to fix it. So the ratings don't reflect the finished job since it is not completed. But both have told me that the warranty will be extremely limited for the repair and I will owe much.

I have had 2 claims with American Home Shield. One an air conditioning problem and the other a water heater problem. Both claims were handled promptly and courteously. My warranty is set to expire in July and I will definitely renew my contract. American Home Shield is the real deal in my opinion.

I moved into my home about a year ago. AHS was there for me. Underneath my sink was soaked, and I called AHS. An appointment was scheduled and the rest is history. My water line to the refrigerator is working perfect... Thanks AHS.

As soon as the representative from the company came out, he was very polite. He was very knowledgeable of the unit. He identified the problem quickly and was able to make the repair on the same day. That is the type of service I need every time.

Repairman knew immediately what the problem was. He had the part with him and completed the job very quickly. Very friendly and professional.

Our hot water heater was leaking. I called American Home Shield. Our water heater was installed within a few days. The guys came out and were gone within 30 minutes or less. They were really nice and polite.

Fixed a AC sensor.

I submitted a claim to American Home Shield over the phone 2 or 3 months ago because it looked like there was something wrong with my air conditioner. Water was running out from it and was coming down to my patio. The representative that I spoke with was very pleasant, and I had no problems submitting it. They came out and said that there was a little something they had to fix and it was all done, and I was happy.

I would recommend your company to others but your contract for electrical should be explained more to the customer, such as what is covered and what is not.

The company sent was timely and very professional. They took survey trip and called for work approval and returned the next morning and completed the work. I received a call back to confirm all was working well. My only complaint was American Home Shield would not cover the $300 fee to pull the pump out of the well, 450 deep well. I had to pay that amount out of pocket.