American Home Shield Reviews

Hope I never have to have a major repair. Because the last 7, yes, they always have to come back or charge specifics for what's not covered. A/C should be entire A/C and plumbing should be entire plumbing... That's what we pay for!

Furnace went out. Tech came on time and diagnosed the problem. He also had the part for my old furnace.

I wasn't pleased with your service. You don't stand behind your work, nor check behind the service you contract out. Because of the poor work of your contractors I had major repairs.

I had my Maytag washer for 20 years and I had a problem with it not wanting to agitate, so I called and set up an appointment for repair. When the repairman got here, he told me that he put a new belt on it. Was ready to go, he stayed here while I started my load. Then when it was to agitate, it made the awful noise again and then he told me that it would cost more to repair this old machine than to get a new one. He told me what I needed to do to get my replacement washer with American Home Shield and Wow it was just as easy as he told me - no hassle. It was not long and I had a new Maytag all paid for. This is a great home protection for your major products. I have already had 3 friends sign up over the years just listening to me brag about how good they are. I recommend them highly.

My hot water heater was leaking. I spoke with the plumber on the phone and explained the problem. When a tank leaks, it is surely in need of replacement. The plumber arrived at my home on Friday morning April 18th and said, "Yes it's Leaking. I have to get approval from AHS to replace it." Then he said that he would not be able to replace it until Tuesday. In the meantime during the night the tank burst. I could not arrange for an emergency replacement through AHS or the plumber. I was forced to make other arrangements.

Our garage door opener suddenly stopped lifting one day so I called AHS. I was contacted by a repair company very quickly. The gentleman that came to my house was very friendly, enthusiastic, and professional. It was deemed my opener was very old and parts were no longer made for it so AHS replaced my opener with a brand new one. We are very happy with AHS and believe it is a great investment for any homeowner.

We are extremely happy with the coverage/service, with the exception of two issues - even if we know the solution due to previous visits, we have to wait for a serviceman to again evaluate the same problem and then we have to wait for the solution. The other is what we've experienced - a serviceman is coming next week for the fourth time in a few months for the same dishwasher; motherboards have been replaced. I believe the appliance should be replaced, however, we have been advised it can only be replaced if one visit exceeds the cost of the appliance. I believe the total number of calls within a specific period should be considered for replacement; AHS has spent more on fixing this specific appliance than it would cost to replace it.

American Home Shield was very responsive when I called and the A&E technician was professional, knowledgeable, and performed the repair quickly. Would recommend to anyone.

Regardless of the complaint or associate I get to handle my complaint, they have always been very professional and get my issues handled as soon as possible. I have never had to wait a prolonged period time for any of them. I have been with AHS for over a year and have made a few service requests and have always had no trouble getting the matters resolved. Thank you AHS.

I wasn't sure if my ice maker was broken or if something was just jammed. The repairman came right on time and told me the ice maker had to be replaced. He called American Home Shield to make sure the ice maker was completely covered and told me it was. I only paid my copay and that was it. Everything was done perfectly and it would have cost me a whole lot more if I hadn't had American Home Shield. Thank you.

Your tech was excellent. He quickly diagnosed the problem. He's checking for a specific part to complete the repair. I was very satisfied with his service call. I'd highly recommend him.

Our AC is broken. AHS sent AC technicians to diagnose my AC system and repair it.

We've subscribed to AHS service for app. 10 years. The service has been fair, prompt, reasonable and pleasant. We've had a number of things repaired or replaced over the years. I would not been able to do the work myself. Coverage through AHS is one of the best investments I've ever made, and I have not hesitated to recommend American Home Shield to others.

I have had to use this service several times since we purchased our home in 10/1/2013. The air con had trouble several times and you were prompt in getting service out to my home. Then I had an issue with the dishwasher, you send the repair persons out and well it took them a month and 4 times to come out but finally got it up and running, and the funny thing is the parts they ordered and I had to wait on, well they did not use any of them. They left them here. I do wish that Sears would get some better professionals to work for them. But as far as American Home Shield, Love the service and would recommend it to others.

The job was not completed yet, but the plumbers been very polite and helpful.

Overall most service requests were completed well.

I have enjoyed the Home Shield program so far. All services that I inquired or asked was carried out in a professional manner. I very satisfied with home program thus far and recommend to everyone who has a home.

After I had been told by a company referred to me by Home Depot that said they would check out our system at a reduced price, they told me my unit was in bad shape and that the compressor would need replacing, etc. I called AHS and Xtreme Air, Inc. came out and tested everything and said all's well for now and no need to do anything drastic. Doesn't mean I won't need additional service, but they said everything checked out ok. I trust your referrals.

Microwave door would not open and American Home Shield quickly scheduled repair. Repair company came out, diagnosed problems, ordered part and had them delivered directly to our house and came back and completed repair in same day. Could have delayed repair for lack of parts but they made it happen. Impressive.

I have use AHS twice in one year. The first time was my kitchen sink. Because I called on the weekend they were not able to send a technician out until Monday. I had to call someone else because I was having out of town guest. To my surprise AHS reimbursed me the total out of pocket cost. The second time was within the past 90 days. My heater motor was making a loud noise. I called them. A tech came out the next day, advised me he was ordering a new motor and it was installed within the week. My cost was my co-pay. My home is only 4 years old and who would think anything would break down. I am extremely happy with AHS and tell all my friends that are home owners it is a real peace of mind to have it.

I requested service. It took Two weeks to get the pool guy to answer my call. When he did he said he was on a roof in Montecito at "a really nice house with an amazing view." He said he couldn't help me right then and he would call me back later that afternoon. A week later I called him back and had to remind him who I was. He finally came out and diagnosed my pool issues. I paid him my $75 then got an email from AHS saying they were closing my claim because the plumber never submitted anything requesting authorization.

Anytime I call AHS for service, the representatives are extremely friendly and incredibly helpful. I have never had a bad customer service experience and I enjoy talking to AHS when I need their help.

In general, my experience with American Home Shield was okay.

Entire experience from initial service inquiry online to the response time answering my request, to the service techs and actual repair of my appliances... EXCELLENT!!! Great service, timely, courteous, informative, very helpful! Answered all my questions and even advised me on future preventative maintenance!

Up to now your service has been great. But I called for service on my heating and air which is a water to air system. You informed me that the well motor would not be covered. This well motor is a vital part of the system and it will not work without it. It is part of the heating and air system and you would not cover same. It makes no sense to me. I'm very disappointed in your excuse.

I called today to cancel American Home Shield. AHS will only replace my sump pump with additional costs. Why are there always other costs when you pay $57.73 per month and a $75 service charge fee. I got nothing at all because they said my pipe to the pump needed replacement...an additional $450. This is appalling and I am awaiting a callback from your cancellation department.

My AC went out - both the blower motor and the compressor. The situation was resolved once parts were received to my complete satisfaction. The work was done over the course of 2 repair visits because of the 2 different parts received and the repairmen were very professional and worked in a very diligent manner.

This service is fast and reliable. Their technician was very competent and professional. They could not guarantee a first call of the day but they did request a first call as I was going out of town. I got the first call and was very happy. I would definitely recommend them to all my friends.

When my furnace stopped working, AHS sent a very competent repairman within an hour.

In the past month, I have had three items to need repair - My heat pump, refrigerator and a ceiling fan. Two of the three have been repaired so far and both contractors did an excellent job. When I contacted customer service each time they were very helpful and got my service set as soon as possible. I have been very pleased with my service. I would recommend this service to anyone and the peace of mind is worth every penny.

I had a multiplicity of problems with my previous home shield provider who I was with for over two years and never submitted a claim. When I needed repair work on a couple of item in my home, all I received from them was reasons why they could not honor the repair request. I discontinued with my contract with them and call American Home Shield and entered a contract agreement with them and filed a claim concerning my A/C Unit of which they sent a repairman out who repaired my Unit at no charge to me. I had only been with American Home Shield for about three months and had to file a claim. They didn't question it, and had my A/ C working again in a matter of about two days. I highly recommend this service company.

I must say that I am very displeased with AHS. As a paying customer, I believe that I am wasting time with such a policy. I have over the past two years had 6 visits from technicians to fix washer and dryer. I recently asked, "At what point will this machine be replaced?" The answer was, "When we get word from the senior technician." The said technician has stated that AHS would never replace same. With my AC unit the persons said the new Freon or whatever is costly and AHS covers $5 and the customer $60-$65. Likewise the statement was "AHS would never replace your AC." I am dissatisfied with AHS and would never have friends or families buy such a policy.

Just as things were starting to heat up in Florida this spring, the air conditioner decided to take some time off. I made a late-night call to AHS, spoke to a live person at an hour that I didn't think I'd be able to reach anyone, received a call from the service provider first thing in the morning, and had the AC repaired before noon. I bragged about the service so much at work that day that my supervisor now has AHS coverage too!

My overall experience was positive. The online request for repair was quick and easy to manage. The service company responded quickly and was sensitive to my schedule, knowledgeable and efficiently fixed my problem with the water heater. I was impressed by the whole process!

My experience was wonderful from start to finish. The tech that came was very knowledgeable about the problem as well as the solution. All the parts came in within a few days and it only took a couple of hours to complete the job. Very pleased!!!

Having American Home Shield has been a lifesaver. I have a home in another state and when something breaks down it is a relief to know that AHS is there to get it fixed. I don't have to find a service company to get repairs done. AHS does it all for you.

I have been with America Home Shield for years now. I have had only one issue with this company. One issue out of many, does not speak to the hard work they put into getting you the help you need.

Pumbline Plumbing came to my home and they thought they had taken care of my problem and the next day I learned the motor had not been fixed. They came back a second time and said I needed a new motor. It has been several weeks and they have not come back. I've called them and I've called you several times, and to date nothing has happened. I'm very disappointed.

AHS is the best investment I ever made. When you live on a limited income, budgeting is number one. I have been with AHS for many years. If something goes wrong or breaks down in my home I can count on this company. Over the years their service has done nothing but improve. I can't think of a single time I encountered a problem. And.... a very reasonable cost. Thanks AHS.

Electrician came, checked fan and light. Said someone would call to let me know as he did not know if the light was covered. I never got a call or a response from an email I sent to customer service. This is poor service.

My unit would not cool at start of summer operation. Called AHS. Next day contractor came over, fixed what they thought was problem but unfortunate that was not the only problem. To make a long story short, contractor had to come 3 times and never did AHS back away from what should be considered great customer service and relieved my anxiety, thinking I was not going to be understood what was going on with my Central Unit. Thanks AHS for standing behind your customer commitment!!!

We have had an American Home Shield warranty for the past 9 years on two different homes. Our warranty was for a house in AL for 5 years and then for 4 years on a house in Texas. I would say I have had to call and schedule a repair maybe 5 or 6 times throughout all those years and I have always been pleased with not only the work done but the people who have come out to fix my issues. The very last time I used my warranty it was during the closing of a house we were selling. We had issues with the air conditioning units. Since I was out of state my realtor called a local company to find out what was wrong.

I have been a customer for many moons now. On my first request for service it was a bumpy road. Then I had a costly repair and it seemed to be going like the first repair. I finally spoke with upper mgnt about my concerns. Not to a deaf ear was I heard. I believe I have been treated very fairly and although from time to time you get inferior customer service, you're now hiring people who are compassionate to a homeowner who is dealing with serious repair needs. Now I hear true concern in making sure the customer is happy and understands the process.

We have AHS on our two homes and they have been friendly and helpful any time we have called. The technicians have gone out of their way to call and keep us in the loop especially on our house that is 2 hours away from where we live. We are very pleased with their promptness and service.

On my last service call, the service man discovered a major problem with my air conditioner. American Home Shield authorized the repair immediately and saved me a huge repair or replacement bill. I have had AHS for several years and always get prompt response and good service.

Came out next day, needed parts as instead of one problem it turned out three problems. Parts were shipped and repaired within 3 days. Not to shabby and think how much it would have turned out to cost if I did not have AHS... We love your protection of our wallets! 5 Stars Thanks again.

My garage was not working, it was stuck up. The co. came out and completely services my door and adjusted everything; afterwards it worked. Perfect.

On 4/11/14 you dispatched ac vendor to our home. He installed coolant which we paid for per our contract. We have been on the phone for 50 minutes to re-call to you and have them come back out. Finally hung-up? We have a contract with AHS for many years and have never waited on the phone for so long. We have put in a call to Crystal Air, Inc and left a message for them to return our call asap to resolve issue. We're unsure if AHS needed to be contacted first.

Great job, keep up the good work. I feel so secure with you guys.

Getting service within 2 days is very satisfying. The service people are very knowledgeable of the service. They render and repair the items even if they have to order the item that is needed. I appreciate AHS and the companies that represents them.

The service from Hornet Appliance was excellent. Communication was great. Service was timely.

American Home Shield was part of my purchase package with this house. That was three years ago. I've renewed every year and will continue to do so. They are immediately responsive and provide competent repairmen who arrive on time and do their job. They have replaced several items in the house that were in disrepair and replaced them with quality products. I would highly (and have) recommend American Home Shield.

No one contacted us for the second time. We submitted a request for repairs for the same appliance, but have not gotten a call by the vendor.

We had a GE refrigerator that broke down back in February 2014. We had a technician come out and do a diagnosis, said the little drain in the back was iced up. He flushed it with hot water and left us thinking we were good for a long while. Well, the fridge died again a week and a half later and then again another couple weeks after that. Each time NOTHING was done other than being flushed with hit water. Each time we lost about $150 in freshly bought groceries. When we asked about the fridge being replaced, since they couldn't fix it, we got a bunch of "well, we would have to send a senior technician out..." Wait, you didn't think to do that after THE SECOND TIME??? The whole reason we had this policy was the peace of mind that if anything happened, we had this as a back up. I got a new fridge now, that we bought ourselves, because I have a family of four, can't afford to eat out for a week each time, because that's how long it would take a technician to come out, and can't afford to throw my groceries in the trash each time. I will save my money, and maybe find some other policy, but I will not be renewing with you.

Making the service call was easy and smooth. The Repairman that came out was professional. When the unit could not be repaired arrangements were made quick and I had a new AC unit within a couple of days. Service is very professional.

Pool filter was not working. Service was dispatched immediately. Parts ordered. Only problem was service provider neglected to let us know when he was here, finished repairs.

After 4 contractors we have four different answers and only partial resolution. The customer service this time around had been less than please with me having to make call backs due to being told one thing and receiving emails stating different..

Receiving a replacement gas furnace was not difficult, although we were told we would receive a Carrier unit and didn't realize until it was installed that we had been sent the low end product line Payne unit. Our real problem was with the shoddy and unprofessional installation work of the contractor and the lack of interest and care that AHS exhibited in finding a remedy for us. As a result, we not only won't renew our contract with AHS at expiration, it's highly unlikely that we'll submit additional claims should anything in our home break down. The workmanship on everything we've had repaired or placed has been without exception unsatisfactory.

Mystery puddles in bathroom. Leaky toilet fixed, only took 25min.

Two of the stove burners on my 7 year old cooktop would not work and the glass top was cracked when I raised the top to check the burners. AHS replaced the stove with a selection of my choice. AHS even found the stove at a reduced price due to their volume buying. They placed the order, arranged for the delivery, installation and even the old stove being hauled away. The whole process only took 4 days. The only cost to me was the $75 deductible. I have used AHS service twice with two different appliances and have been very pleased. I have recommended AHS to several friends.

I had an outdoor a/c unit that needed repair. The technician was prompt and very courteous. In repairing my first a/c unit, he noticed a previously unknown problem with my other a/c unit. He quickly diagnosed the problem and had both units repaired very quickly. Thanks to his attention to detail, he saved me an extra service charge and has me forever sold on renewing my AHS membership.

I would never buy another home without AHS. The company is awesome. They are friendly, and the service I have received is the best. I cannot say enough about them. I am satisfied with their contractors. I would not use another company. I am loyal to AHS.

We have had AHS since February of 2004. We have had to use the service several times and have been completely satisfied each time.

The ice maker in my 10 yr. old refrigerator needed to be replaced. The professional way my situation was handled was very reassuring. I always recommend AHS to friends and family. I can't understand why everyone doesn't have coverage.

We had our bi-annual check-up and some issues were found. American Home Shield sent out a repair company and they fixed the problem quickly!

Couldn't be happier! FINALLY.... a company that delivers what they promise. Forget Angie's list and others. This works, and works perfect! Great communication, great service, great vendor! Thanks.

Just appreciate how quickly someone was sent to check out the furnace. With the cold weather we had I was afraid it would take a while. Due to a cancellation, they called back and had everything fixed in less than 2 hours.

This was a re-call. The air-con had been out a few weeks earlier and replaced condenser on the inside unit. The next time we went to use the air-con, it would not cool. I called American Shield and they lined me up with a new appointment immediately. The repairman came out and discovered another condenser on the outside unit was out. He replaced it at no extra fee. The repairman was friendly and efficient.

I was very pleased with the service I received. The repairman was courteous, neat in appearance as well as cleaning up his work area. The problem was resolved.

I have a problem with my AC and AHS sent out a repair person 3 days ago. I was dissatisfied with the service the tech provided and spoke to AHS. The person I spoke to was very understanding and immediately set me up for a second opinion at no charge to me. It was determined that the first diagnosis was incorrect and the actual problem has been identified. AHS has approved for the work to begin and my AC will be back up and running soon. The level of customer service, caring and kindness I received today is remarkable. I have used AHS for years and they have always been good to me. I have never encountered an issue until this incident and it was taken care of immediately. I will continue to recommend AHS to every home owner I know.

We've been loyal customers for years. Last year we had tried 6 months to get dryer repaired. Company kept no showing after they took initial payment. Then got electrician who left with live wires and used my toothbrush. Yes, we complained. The electrician was known by one of the repairman who was honest as he has very bad reputation. Most problems with Sears subcontractor, A & E. One man urinated all over my bathroom, literally, not missed toilet but peed on sink and tub. They said I had to have him back again. My dryer was scratched up and never came back for mechanical repairs. Washer took 5 months to get repaired, then they dropped us. Seriously?

Removed and replaced faulty Garbage Disposal. Repaired toilet leak by replacing the old incorrect size Wax Seal with the correct size.

We have had AHS on our appliances in our home we owned in WA state and now in AZ. It gives us a peace of mind that when we have a problem with an appliance, that it is not going to cost us a fortune to repair it or have it replaced. We have had AHS for well over 15 years and have been very happy with it.

A/C - Prompt and efficient.

Installation never happened. The company I was referred to couldn't find the request. After finally them finding the request, I was asked to send pics of cabinets and new microwave. I sent requested pics. Then was told they were running behind so scheduling hasn't happened. They finally called after a week after talking to them but being a school teacher during state testing I could not answer phone. When I called back they were closed til Tuesday (4/29). Not dealing with trying to get them out here. Because I was told the first visit would be just to look at everything to see how long it would take. I've hired someone else to put in tomorrow. Pretty disappointed that part of the fee charged was installation and removal fee. When I'm the one who is paying for that now. Even after paying for an upgrade fee to get what I wanted.

Hero's employee arrived at designated time, neat, friendly and ready to work. He quickly found the cause of our problem and fixed it. The drywall man arrived in a timely manner and repaired the dry wall. We were totally satisfied with both repairmen.

I feel "We'll Fix it" was trying to pad their bill making false claims. My water heater never leaked, they claimed it was. Their representative was very rude to my wife. She did not want him back in our home. Now to the lousy service from American Home Shield. Since We'll Fix It padded their bill I replaced the water heater myself. The first AHS rep advised he was sending me a check for the 125.00 and other monies totaling approx 430.00. I get an email from Ms. **. I replied to that email but never got any type of call or email back. So the department that handles the refund claimed called and emailed I never got an e mail.

Air conditioning unit was not cooling. Company had it working in 4 days. They always kept in touch.

The technician was very prompt and courteous. He explained what he anticipated the problem was and the additional cost to rectify it... I was stunned. I think it is very unfair for AHS to add the cost of the Freon to the initial service call. What has changed to make the consumer responsible for this additional cost?? In years past, this was not so; therefore I don't think it is fair now. You went up on the initial service charge, that should be ample enough to cover all costs, especially since you pay on this every month and use it once or twice in 2-3 years. Just my thought.. why pay for the Freon??

Air conditioning issue. The company sent was really good and the technician was great.

I have been an AHS customer for several years. During this time we have had several breakdowns in the house. From water heaters, to garbage disposal, dishwasher etc. Every time I have called AHS for service, I have always been greeted by very friendly and helpful representatives. I have always received very prompt service. I have highly recommended AHS to numerous friends and many have called and signed with AHS. Great service, great people.

We have been with AHS since 2010 and it has been a great service for us. We have had to use the services 3 times so far and all were great experiences.

The people were very professional and courteous. They were knowledgeable and time considerate.

We think Home Shield is a great company. It is the company that sent to fix the microwave seemed to be unsure of themselves of what to do. First they order one part and that does not work so they have to order the whole control panel. He should have known this in the beginning instead of letting us wait so long for it to be fixed.

Requested washing machine repair. The company that was sent out was prompt and accurate.

On or about April 1st, just prior to leaving for vacation, I turned on the AC and got nothing but warm air. I called AHS just prior to our return and requested Piedmont Mechanical to repair the unit. Piedmont Mechanical replaced the coil on my unit in Aug 2012. We got home Sunday and the Technician was at my house the next morning. He arrived as scheduled, quickly diagnosed the problem (compressor fan was not working) jumped the fan, checked the freon level and the capacitor and declared the system operational all within 1 hour. I paid my $75.00 and he was on his way. You can't ask for anything better.

I have been enrolled with AHS for about five years. Their representatives have always been very professional with me on any call I make to them. The fact that I can address three issues on one ticket is excellent. If I have a complaint on a vendor, they are the ones to address the issue. I just recently added another household under my account. The fact they now cover fixtures is WONDERFUL!!! I recommend their services to anyone who needs coverage.

I find American Home Shield a coverage every homeowner should invest in. I have been a member for 8 years and have used them many times. We only had a problem with one of their contracts. And the problem was corrected. They make it easy when you need repairs with their online service as well as telephone service. When you have a replacement you are given options as to your replacement.

Clogged kitchen sink and garbage disposal - My service was very timely and was conducted by an excellent plumbing company. When the job was complete, I was able to use the sink and disposal without a problem. Thanks to AHS was using the best, certified and license businesses.

I am very pleased with American Home Shield and all of the service repairmen they have contracted. I recommended American Home Shield to a long time friend. She became a member this year.

We have had an AHS Contract for quite some time and so far we have been impressed with their responsiveness to broken systems (HVAC; Microwave Oven; Garbage Disposal; Plumbing issues; etc.) and they were taken care of quickly. AHS also offered several preventive maintenance opportunities on our HVAC systems and we took advantage of those offers as well. We have recommended AHS to several our friends and relatives to date and will continue to do so as long as they continue to produce the results shown as noted.

Overall I have been extremely satisfied with AHS. I have renewed my coverage each year for 12 years. With the exception of Sear's and one HVAC repair person, all service personnel have been competent, professional and quick to respond to my covered systems and equipment. The premiums continue to rise as everything has. However, if you have just two repairs or one major repair and the coverage pays for itself. I'm quite pleased with the coverage.

Although it took a week to get the appointment, everything was done in one visit.

Very businesslike repairman at Ray Stovall's Plumbing.

We have been dealing with broken central air for about a month now. The original contractor that was sent out has been back no less than 5 times in the past month (3 of those times, there was no call ahead of time-even though we were told we would receive a call 30 minutes out to make sure we were home-luckily, someone just happened to be home 2 of those times). After being told it would take 4-5 days for the part to be ordered, it took 2 1/2 weeks for the part to be installed... as the contractor sent to us is from another town an hour away and he had to wait until he was going to be "in the area" to finish the job. (Not sure why they wouldn't have sent someone local... there are plenty of AC people in this town). All of this on top of the fact that we had to replace 3 lbs of freon at $50/lb. for a total of $225 for the initial visit. It's been cooler since the repairs were made, so we haven't run the AC yet and aren't sure the repairs really worked. The guy said, "You've really got a dinosaur there... it should just be replaced, but they won't let us do that if it still runs at all." Guess we'll see.

I Am 79 years old and cannot do the home repairs that I did in the past, therefore I am thankful for AHS. IN the past few weeks I've experienced several plumbing breakdowns. AHS and their associates have done an excellent job of doing the repairs. You were recommended to me and I will be pleased to recommend you to others...

Technician was very knowledgeable of the problem. Ordered part and installed and system has been working fine!

I am almost through my 1st year with AHS and am happy with my investment with them. My new (to me) home has had some issues and every single issue has been covered. I just renewed my warranty and even took additional coverage (just in case).....must mean they're doing something right.

Getting AHS was the best decision that I have made as a home owner. They are always very quick getting back to me when I submit a service request. It is such a relief that any repair costs me only $75. They have a repair person to my home much quicker than I was ever able to get one before I had AHS. I have stopped worrying about anything breaking at my house. Such a stress reliever.

Very knowledgeable, courteous and quick.

In the last month, I called AHS to have my a.c. checked for the hot Scottsdale summer and fall. John From Progressive showed up again. This is the fifth year he has performed magic with my old a.c. When John comes in the door, I know that everything will be soon functioning smoothly and that my old a.c. will run well for another year. I think it is over 25 years old. Last week, Hector from Beyer Appliance rejuvenated my old Admiral washing machine. He like John explains what has to be done and why. All my questions are answered. I am 75 and live alone. My husband is blind, crippled from M.S. and in a nursing home. AHS is my stalwart friend. I can always depend on you for service, answers, and pleasant people to tell my problems to. I have told many people about you as I would find life much more difficult without you. Thank you.

I had just signed on with AHS about 2 months ago. And it just so happened my dishwasher stopped working. I called and AHS had someone at my house in a couple of days. The dishwasher was repaired in a matter of minutes and have no problems since.

I am most pleased with the quick reply when technician was dispatched after submitting report of broken water heater. However, I am most displeased with having to pay over $400.00 out of pocket for the repair. Coverage should include upgrades to older systems. I did not appreciate that the upgrade came at my expense.

We have had AHS for about 13 years now and are very happy with it. We have needed some major repairs done and they have never argued or quibbled, just allowed the job to be done. They send folks from local repair shops when they can and if something isn't done right, they fix it. We've recommended AHS to several of our friends because we are so pleased.

I have been using AHS for the last four years. Their customer service representatives are courteous and very helpful. I am just a happy customer and highly recommend their service.

Easy to submit issue on website. Received prompt, courteous service that fixed the issue.

Fixed heater, gas leak.

I have AHS on a house I own that my sick daughter lives in. I have this coverage to make things easier for her. She cannot tolerate heat well with her disease, so when the air conditioning goes out or has a problem, I get on it right away. I think it took 4 times for someone to fix the problem last summer. This past March, we called for service and it took over a month to get it fixed. First the part ordered didn't work and it was finally decided to replace the unit or at least that is what I was told.

Days after purchasing the plan my Microwave stopped working. The parts were ordered and repaired in a very short time, and I am very pleased with the prompt service.

I recently had an A/C unit that was freezing up. The repair guy came out and told me that my system had a freon leak and that it was low 2 lbs. AHS only pays for $10/lb of freon. Freon cost $60/lb. Therefore, AHS paid $20 plus the leak stop. Seems like they could pay more. I guess we'll see how it is when I have my next A/C problem. It's coming in the near future because I've had nothing but problems with my A/C units!!!

My oven stopped working one night without any warning. I went online at AHS and created a service order the next morning. I received a call very shortly from the service contractor saying the technician would call me to schedule. The technician called and came the same day after a couple of hours. He diagnosed and confirmed that the igniter was the culprit. Fortunately, he had the part in his van. He replaced it and tested to make sure everything was working and put everything back together. The whole repair took only 30 min or so.

I had both repaired very nice. Tech fix same day. No problem. No mess. Gave me some good tips. I am very happy with this service. Thank you.

I have been with American Home Shield for over 10 yrs. I have been very happy with the service I've received. No complaints. I do wish they had preventive care - like having the air conditioning and heating checked by a professional - covered, but I'm happy.

The technician was helpful. Our stove is about 15 years old so we would like to see if it is worth repairing or purchasing a new one. A 27 in. drop-in is a very odd-sized stove. He stated that AHS will contact us about our options.

When I call American Home Shield to schedule a repair, I know that I will be receiving quality service from the companies that come out to my house. I have security that my repairs will be done quickly and efficiently.

Robert at Pro-Connect was very professional and knowledgeable about everything. Same with Joseph from the Electrical company was also excellent and all were fast to get out to our home within a day and same day. We did not like Right-Away Plumbing as they came out, did an inspection, said they would give us a quote but we never heard from them. I would recommend the other service repair businesses and especially American Home Shield as an excellent value with quick and knowledgeable.

We have had AHS for years, in two different states, as well as recommending them to clients when we were real estate agents. AHS always comes through for its clients. Our most recent experience concerned a non-working built-in microwave oven and some non-working electrical outlets in the kitchen. The microwave required new parts to be ordered, thus a second service call. Customer service set up the service calls quickly and efficiently. Both companies that handled the repairs sent competent, knowledgeable service people to address those repairs. We were quite satisfied with the repairs and the entire process.

I was very pleased with American Home Shield's response. I requested service via their website. This was quick and easy to do. Within one week a service man was at the house and fixed the problem the same day.

Needed service and requested online. Someone called the same day to set up service date and would have been out the next day except it was not convenient for us. Was able to schedule service to meet our schedule. Fast friendly service and peace of mind should an unexpected repair occur. I highly recommend AHS to all my friends & family.

American Home Shield used to be really good about taking care of their customers and if a company they dispatched for a service call didn't fix the problem, they would send someone else out. THOSE ARE DAYS GONE BY! Our Maytag washing machine has been down for a month and BAY TO BAY APPLIANCE (NO) REPAIR just made their third trip out here. OUR WASHING MACHINE STILL DOES NOT WORK!!! I have called AHS numerous times asking for another company and they refuse. I ask about replacing the washer and all AHS can say is the repair company needs to deem the item unrepairable before they will replace it. SERIOUSLY???? How long do we have wait and how many trips does Bay to Bay have to make out here before someone figures out THEY CAN'T FIX IT? Of course, trying to escalate this to a supervisor at AHS goes nowhere too. I leave a voicemail and no one calls me back. I'm done. Needless to say, I will no longer be an AHS customer once this fiasco is over.

I've used AHS twice since I purchased my home. I just wish you would cover stand up freezers. I own two and wish you covered them, but from what I understand, you don't. Other than that, I like the coverage and service.

The contractors who serviced our home were professional and courteous, yet friendly. We have contacted them for projects outside of the scope of what our contract covers because we are so pleased with the service.

I signed up for the semi annual a/c and heating preventive maintenance service. When I called, AHS provided me with the contractor's name and number. The next day they contacted me and performed the maintenance which included checking my systems and cleaning the Heat Pump outside. I am very happy AHS has this company under contract.

I've had AHS since we bought our home in 2008. Since then we've used the service more than a few times. Each time we've had excellent customer service. The companies that they chose to fix our issues were professional, courteous, and very prompt. We had to have our furnace fixed one winter and AHS had someone come out right away! We recently had our dryer fixed and it works great again. Everything they had fixed stayed fixed. No need for returned service calls. I recommend AHS and as long as I own my home I will stay a loyal customer.

Each time I have had to request a service call, I have had very good service and turnaround time. Very pleased and have referred AHS to many friends.

As far as getting somebody in the house for any repairs that I need, American Home Shield has been a great help. The problem with the heating started maybe two years ago. There was always one thing after another and it was another company. It just so happened that my bill continued to grow and it went to where it was too high, about $$400. I would call the company and they would come more than 30 days after the fact. One day it could be hot; another day it could be cold. My last repair in November, the technician told me that the issue was fixed, but the next two months, my light bill didn't change.

Our hot water heater started leaking last Friday. We called the plumber Monday because we had not heard from them and received an appointment Tuesday afternoon. The plumber confirmed we needed a new hot water heater but needed approval from AHS. They said we should hear back in a day. It is now after business hours and still no contact from AHS and no hot water. We purchased the best policy that they offered at nearly $700 for the past five years but will not be renewing. We could have had Ben Franklin Plumbing last Saturday and had hot water the same day.

The contractor responded quickly and performed the required repair of swimming pool heater.

Fast Claim submission, Good Customer Services, professional and education techs. I have had two claims. Both were resolved in timely and professional manner.

My experience with American Home Shield has been very good.

I've used American Home Shield several times through the years. Most recently, our upstairs heat wasn't running. It was the blower that had gone out. The serviceman was very good and very prompt. He came in and got the job done. A few years ago, Home Shield used a contractor that didn't fix our air conditioning. They made several trips out and added Freon to the lines but that wasn't the problem at all. The upstairs unit was leaking Freon and another company came out with a leak detector and detected that so they had to replace the unit. It has generally been good. When we've submitted a claim, they've gotten somebody on it pretty quickly. I also have a policy on another house. I've used them for five or six years and if I was dissatisfied, I wouldn't still be using them.

I'm very happy with American Home Shield. It has always been very good.

We haven't had American Home Shield that long and this was my first time submitting a claim to AHS since becoming a customer. I did it over the phone and there were problems with the contractor because he told me that he didn't get the fax from them, and then I had to call back and the girl said, "I don't know why he didn't get it, I sent it." And then magically, he got it!

I've never had a problem with American Home Shield. I've always been satisfied with the kind of service that I've received. And all of the contractors that we have come in contact with through American Home Shield have been very good quality. We've been with American Home Shield for quite a few years now, and we intend on staying.

The contractor was very polite, arrived on time and was dressed in a very professional manner. He completed his job quickly, efficiently, & satisfactorily. I had a good experience with your customer service. Everything ran smoothly & efficiently.

Well, the second AC company (3 Brothers) replaced a capacitor and filled up the unit with Freon (although AHS, like most warranty companies, only reimburses up to $10/pound and Freon runs over $50-60/pound now that it's being phased out. Ran $400). The unit cooled for about an hour then quit again. We called AHS back and the first AC company (Royal) came back out 3 days later and fixed the unit. At least AHS waived the service calls for both visits. We did get a followup call from a different AHS supervisor (the first was rude) and she gave us a direct line in case of any problems--she was great. So the unit finally got fixed but it required a lot of calls and aggressive followup on our part. I got the impression that their contractors at much less enthused to service home warranty work than regular cash business--kind of like a bad HMO that already has your money.

I had an instance last night where I thought my water heater was on blink and it actually wasn't. I tried to light it but the pilot light would go out. We had a repair for that not too long ago. So I called and submitted a claim but when I got up this morning, expecting the thing not to work, it's operating! I have hot water. So I had to cancel since I had made the appointment. But it was pleasant experience working with AHS when submitting the claim. And based on previous experiences I've had, their contractors follow their policy. They come, they give me a quote, they advise me, and if they have to get the parts then they come and put the part in.

I have used AHS for many years. I am impressed with both the customer service and the contractors.

We have had many years of good experiences with AHS, have always called them for things that's covered in our warranty. Would definitely recommend their services.

AHS was excellent! I submitted a claim to American Home Shield for the first time. I did it over the phone. Their reps were good and the company they sent out to fix our plumbing were very good, very professional. It's perfect now. We've been pleased.

Excellent responsiveness and expertise. The company contacted me in a timely fashion and solved the issue.

The contractor sent by American Home Shield was good. I submitted a claim for the appliance online and now it is fixed and working fine.

Work fine. Maybe will be a little better if no need to wait few days for parts to come and the repair man come back again.

Submitting claims with American Home Shield is quick and easy. I submitted a claim for the pool and also for the garage door opener and did part online. I called them to get a service rep to come out and look at it. They told me what was covered and what wasn't after they submitted their report/request for repair parts. They told me something wasn't covered, and I called them back to find out what it was. The contractors were professional and courteous. They just come from long ways away. We live in a little town and there's not a lot of repair places around, so they would have to drive 30 to 50 miles or more to get here.

There was an issue with my tenant who was actually living in my property in Georgia. She was having water bills that were just of excessive amounts and she knew that there was a problem so she contacted me. I subsequently contacted American Home Shield and we got everything resolved. The contractor was awesome. As a matter of fact, he showed up within one to two days. He came in and he was able to diagnose the problem and she hasn't had an issue with the water since then. They are a very professional organization. Their customer service is off the charts and I intend on doing business with them for the next two years.

Overall, the experience with American Home Shield has been positive.

Everything worked out well with American Home Shield. Actually it was very good. We just had to wait for a part to come in, but that's because the system was under warranty. But other than that, everything else was fine. We haven't used the air conditioning but I'm assuming it's going to work.

We've had a good experience submitting a claim with American Home Shield for our our water. It was our first time and we did it over the phone. The representative was pretty helpful and the contractor they sent was good too. They took care of the problem. Having something fixed just made everything useable.

It took 30 days and 2 contractors to fix my washing machine. The first one ordered over $500.00 in parts and left without ever putting them in the machine and for that matter never even bringing them into my home. He left, said all was well and my machine smoked and ruined another load of clothes. Much better service with the second repair person.

I went online, submitted a claim to American Home Shield for the appliance and scheduled an appointment. The contractor was fine and it all went fine. I would highly recommend them.

American Home Shield is fine. The appliance people and the air conditioner people you all send are usually very good people, and I haven’t had any problems, but the plumbers they have in Midland is terrible.

American Home Shield has been good. Whenever we've had an issue, we just book online and someone gets back to us within a day to schedule an appointment and we've always had professionals come and fix any issue we've had.

American Home Shield is nice to have around. When I need to speak with a representative, they have been helpful and good.

The problem was the dishwasher and it wasn't running when we turn it on. We submitted a claim to American Home Shield and it was great. I had no problem at all. We made the claim and the guy called for deployment and came on a timely manner and fixed it. There were two different guys that came. Both of them were fine. They introduced themselves and fixed the problem. They were very professional. It was absolutely perfect. I have already recommended AHS.

I have only submitted one claim with American Home Shield and it was for our sink. I called it in. They were nice but the only thing is they said they were to come and it ended up taking like a day or so longer than they were supposed to come back.

The experience with American Home Shield is good, not great. The reason is some of their subs don't do a very good job. Some do an excellent job; some don't do anything or don't do a very good job. But if you do notify them, they will take care of you and it's well worth it.

My call for service was handled quickly, contractor called to schedule in less than 24 hours. The technician was professional, experienced and friendly. Repairs were completed quickly with 100% satisfaction on my part.

Had a broken valve on my pool. Took a little longer than desired to get the service, but once he arrived, he did a great job very quickly.

I submitted a claim for the water heater with American Home Shield over the phone. The lady representative was good and answered all my questions. The contractors did a great job. They were nice and showed up on time and did the job like they were supposed to do.

Filing a claim to American Home Shield was pleasant. I went online and it was very easy and very self-explanatory. The contractor they sent was great. He was awesome, very professional, very knowledgeable, and very well informed. Now our water heater works awesome. Other than that the technician was also very courteous and friendly.

American Home Shield Warranty gets the "we suck" award of the year! Have been in our new home less than 2 weeks and ran a load of laundry. Now have full bathtub, toilets, shower and back up onto the floor, need I say "emergency". American Home Shield Warranty never called us back in 2 hours, four hours, six hours or 8 hours despite repeated calls and then the emergency number after hours. We ended up in a motel, couldn't use our water, toilet or shower, and now today they say they tried three plumbers and no one in our area? Are you kidding me?

Our experience with American Home Shield was good. They fixed what they needed to fix and I have no issues.

This review is lengthy and could be longer, but this is a true, honest experience we have had with AHS. We have had this service since we bought our home in 2002 with a brief 6 months back in 2005 when we didn't have them. We have called them out every summer for 12 years, sometimes twice and have called them out in the winter time as well. They send someone to do patch work on the AC units. We have two units in our home and both have had issue but the main unit is the one that has issues constantly.

American Home Shield's service is excellent and better than most companies. I love their contractors and I'd like to recommend them each time.

I've submitted three claims to American Home Shield and all three were good. I was really skeptical at first but after the first situation, they were really good and really prompt. I did the submission online but when I've had to speak with them, they've been very courteous. It was easy to do it online. The contractors they've sent out have been professional, very knowledgeable and prompt. I haven't had a bad situation. For a warranty company, they're one of the best I've dealt with.

I used to be with another home service. We left them and came to American Home Shield. They tried to get us to come back. With AHS, everything has been positive. We've submitted claims several times. The most recent was for electric. Now it's up and running and everything's fine. The contractor took care of the problem we were having. There's just that one contractor you sent us that came for the refrigerator who didn't really know about that brand of refrigerator. That was unusual, because generally, everyone else you all sent out here have been wonderful and understanding. But they took care of it, and both me and my wife were very pleased with the service and everything you all have done for us.

We had our oven fixed with the past visit. It was a snowy day and we were not sure the repairman was going to make it because of the storm. Thankfully he called to say he would arrive soon. We were very thankful he was able to make it! Our oven was fixed and we were able to cook again! Thank you, American Home Shield!

My experience with American Home Shield has been very good. It's been excellent. I can't say enough good things about them.

We've been with American Home Shield for years. We made a claim for one appliance. Our interaction with the contractor was good and bad. The contractor came in. We had two complaints: one of them was the dishwasher and the other one was our stove. The contractor came in on the dishwasher and told us that there was nothing wrong with the dishwasher, that we needed hotter water, and we needed less soap. We've tried that and it’s not working the way it should still. He didn't seem to understand how to fix it. He said there was nothing wrong with it, yet it won’t clean the dishes properly.

First experience submitting a claim when I had a problem with heating was fantastic. It was easy. I did it all online, on the website, and that same day I got a call from the contractor, and he came out. He was great. It was a very icy cold day. There was ice all over the road. I couldn't believe they came out the same day. But he came out, and within an hour, everything was running well. Since then performance of the unit has improved. Our electricity bill went down. Evidently it'd been going bad for a while. I'm gonna be staying with AHS for a while, for as long as we own the house.

I am satisfied. They responded in proper time. The contractor that they sent out was more than capable, friendly, clean, neat, and punctual. And I would say the same about American Home Shield, too. I can’t really think of anything to complain about other than they’re not free.

I made a claim for a dishwasher with American Home Shield. I called in because I was brand new and wasn't quite sure how to do it. I may have started it online but then I actually spoke to somebody. The rep was courteous and the contractor they sent was great. He came in, found the problem and fixed it. It was really nice and good. He got it going exactly right. It was very easy and they followed it through all the way to the end. I kept getting an update for the scheduling.

We had a plumbing issue. It hadn't started long before we contacted American Home Shield. We had the problem for about a day then we contacted them. They were very efficient. They had someone come out the very next day, and it was repaired. The contractor did very well. We have no complaints about anything from start to finish. I am very pleased. I highly recommend American Home Shield. They're an excellent company, and we have no concerns with anything, at least not yet.

American Home Shield did a great job. The most wonderful thing that they did that really surprised me is the person that came in didn’t just come and look for a small problem and fix it and be on their way, he actually looked over the whole thing and found out what actually was causing the problem, and that it was actually installed wrong. It didn’t cover it, but he still did the work. I had to pay for the installation of a piping above the hot water heater that went outside the roof. I know it was covered by the insurance, but he fixed it and I paid for it and did a great job. They made me happy.

American Home Shield is responsive as far timeliness and as far as adjusting to my need. I would recommend them.

I had to fight the last time to get some service. My refrigerator was out. It was completely out, everything was melted. AHS gave me the name of the company, and then the company called and said when they would be able to come. It wasn't reasonable, based on the problem. So I called AHS back again, and the girl was able to talk them in to coming out that day so I didn't have to wait 48 hours. I don't know why they weren't able to come prior to her having to call them back, but I was grateful that they finally came that day and solved the problem.

My claim with American Home Shield was handled adequately. The contractor got to me the very next day. My experience was satisfactory.

AHS is always responsive to our needs. We get a call back from the contractor within hours. All our repairs have been done by qualified technicians. It's one of the best decisions we've made about keeping our house well maintained.

Problem started around the 10th of April. I called it in and requested the necessary services. The repair people came out timely and I had no problems at all. Excellent. I would recommend them to a friend.

American Home Shield is a great organization. We've been very pleased with the experience as it has been very good and very easy.

My experience with American Home Shield has been good.

We noticed that water was leaking out, the hot water heater leaking out onto our floor a couple of months ago. We cut the water and contacted American Home Shield. American Home Shield took care of it. It went pretty smooth. It was easy as far as filing the claim and the contractor they sent did a great job. He was very nice and prepared. Would recommend AHS. They keep everything going, working... Pretty timely and no trouble.

We’ve had American Home Shield about 15 years and we’ve only had one problem. It was just a disagreement over a garage door opener. They wouldn’t fix it because they said the part that was out on it wasn’t an integral part of opening the garage door and we had a disagreement about that. I understand and it wasn’t something that I felt was worthy of canceling my service over. Other that one disagreement on coverage, I’ve never had a problem with them. They’ve always done what they said they would and I felt like they’ve gone above board to take care of whatever problem we’ve had come up over the years. It’s been fantastic. I’m very happy with them. And I have recommended them to everybody that I know that is looking for a home warranty service.

I've been with American Home Shield for about seven or eight years. They are very consistent, reliable and trustworthy. I've had a very, very positive experience and no hiccups.

We had a sump pump under the house and it was not working correctly. I submitted a claim for the plumbing and the experience was excellent. We did the call and the guy was here within two days. The people they sent were right on the ball and worked great. They took care of it and it's been good. We've used it twice and it worked out well. It was excellent. We have no complaints.

The refrigerator wasn't cooling and American Home Shield was responsive. The technician came on time, and he was very knowledgeable of the appliance, and it got the problem fixed. I was very pleased. They are true to their advertisement, and I was a little bit leery about it, but I heard other people recommend them. But they did what they said they would do, and I got what I paid for.

The quality of service is unmatched! I had an emergency and AHS understood that and had a service technician respond very quickly! Great job!

My most recent issue was on a pump on my pool and what led to it was the pump was leaking and noisy. I submitted the claim online with American Home Shield and it was very easy. The contractor was excellent. I’ve dealt with them before in the past on the pool and they’re extremely efficient and a great contractor for AHS to engage with. It’s a good experience.

American Home Shield is well worth the money. The entire experience of submitting a claim was very positive. Typically, they say they're going to be here on time; they're here on time, which is obviously very appreciated. I'm very pleased with the contractors they send. They have always been very courteous and efficient.

The heater quit working so I submitted a claim. The experience was good. The guy came out, was friendly, good, quick and explained everything that he did. My heater works fine now. Everybody that we've had so far for all the other time periods have been very, very good. They clean up after themselves. They also recommend other things that we might want to do to prevent any further problems.

Our downstairs not cooling, so had to replace a part which was not readily available; so contractor did temporary repair and came back to replace part the next day.

To this point, we're not having any major problems. Everything that we've ever asked American Home Shield for or had them do, they've taken care of it. We're very happy with them.

My experience with American Home Shield was fantastic! It started a couple of days before I put in the claim. I don't remember the exact date. A couple of days, I noticed that the dishes did not come out clean. So at first I thought I was over piling - putting too many dishes in, which I know how to do because I've been here a while. But then I thought I'm putting too much soap in or something's blocking it. I wasn't sure. So after washing the dishes over again over nine times, I realized that there was a problem with the machine.

I don't have any complaints about American Home Shield. The representatives seem to be friendly and knowledgeable and the contractors that I've had have been very good. They have been very professional and customer-oriented. I had recently submitted a claim for the plumbing and they corrected the problem. So, I'm okay. They've been pretty consistent with what they're offering.

The experience with American Home Shield has been good. I didn't really make any claims on it.

I've only used American Home Shield once to look at my dishwasher. I called them up and said the dishwasher was not running through quickly. The phone representative was great. They gave me the name of this guy who works with them. I called them up. He came over and I paid the $75 visitation fee. The contractor was a very nice man. He knew what he was doing. He helped me and it was done quickly. And it wasn't even a problem. It's a new machine, very complicated because it's got all this computer stuff and I wasn't using it right. So for 75 bucks, he gave me a lesson on how to use my dishwasher. It's working fine now. It was a good experience.

My son told me about the washing machine and it happened on a Sunday. When you don't have clothes to wash, you got to get it done. I immediately called to make an appointment with the AHS and it was a nice experience submitting a claim. I gave them the wrong number but they found the correct account number. They were very cordial. They were on time. When they say they're coming, they're coming. They'd call previously before they get here and it was within a half hour before they got here. I put him down on Angie's List and told him he's welcome to come back anytime. He's very nice, professional and very very understanding for the problems we had.

I've had American Home Shield for about 10 years or so. I recently submitted a claim for my plumbing. It was constant leaking in my daughter’s bathroom. She had put a towel there to stop the noise. I looked at it and thought I could fix it, but I couldn’t. I called American Home Shield and what concerned me was when I called and offered up the problem, the gal talked to me and said it wasn't covered on my policy. So, I got on the internet and pulled up my policy. It said that it was covered.

The technician was superb. Very friendly and explained everything. The components were covered by the warranty.

Everything has been great with American Home Shield. They're very responsive and we're happy to have them.