American Home Shield Reviews

My toilet clogged up and it kept clogging over and over again. The one time I filed the claim, I did it online but because it was the same problem again, I called. Then the contractor, Murray's Plumbing & Heating, called the next day. The technician was good and fast. He snaked the drain and was in and out. Although the toilet clogged up again this morning, my husband was able to unclog it. Having a warranty is very valuable. If stuff was to break, I know most of it is covered. In fact, I’ve recommended American Home Shield to my friends.

When I submit a claim to American Home Shield, my preference is to call. I like to talk to people. When I called the last time though, it was like you talk to a machine. But that’s fine. Recently, my built-in microwave oven stopped working. The person from GE Appliances came and diagnosed the problem. However, he didn’t have the part so he ordered them. The following week, the parts were here, the tech put it together, and something happened and it stopped working so he ordered more parts. Then the third time was the charm. The technician was very knowledgeable and it wasn't his fault. It’s just something happened. He did a great job and he was very courteous.

I've had American Home Shield for several years now and for the most part, I find them to be a really good company and of good value. They get people here, locally, to come out and service in a reasonable amount of time. I am satisfied with them. I used to file claims over the phone, bust most recently, I did them online because I didn't have to talk to somebody and wait for a long time which was constant in the couple of times that I have had issues and called back. Also, in the past, some of their customer service reps were very rude. I would recommend American Home Shield. In fact, I've recommended them to several people. Their website was very user-friendly and the technicians that they sent out were excellent. Some years you don't use the service and you pay the money and you don't get anything, but when you do need it, they're there.

The ice maker on our refrigerator broke. My husband called American Home Shield and submitted a claim. Within a day, a contractor from Expert Appliance Services came out and he was very nice. When he arrived, he told me why he was sent. He realized that he needed to order a new ice maker and so he did. He called back a couple of weeks later, came, and put it in. Everything has been operating perfectly since then.

What's the point to have the insurance?! They will give you any excuse to not to cover the service. We called to have service for stoppage at main sewer line and of course it is not cover. Funny. Thank you for worse customer service.

Ok, so we had American Home Shield for a while and we decided for our budget that is wasn't worth the money. When we had to change our debit card because of a security breach, we decided that we would just let the warranty plan go. We were on the automatic draw where AHS would just electronically pull the money from our account each month, like other accounts also do. We notified other payees of our new number, but when it came to AHS we thought, well, when they try to pull the amount they will see that account is no good, and cancel their service, done deal. Well, not so. We did not know that they were continuing to try to draw from that old card and then when they didn't get the money counting it as an unpaid account.

Having home warranty has been very beneficial to us as homeowners. My only complaint is customer service. The lack of follow through and long wait time to reach someone is frustrating. I have been on hold for over an hour just to speak to someone on several occasions. I have an issue that hasn't been resolved and it has been over a week and trying to get follow up is a pain. There is no online chat or email option.

Let's start with a they do not deserve any stars. Also ALL of their associates, including managers, are HORRIBLE! They DO NOT try to understand any of the issues, they were ALL RUDE, and think it is okay to wait at least 45 minutes to talk to someone. My dishwasher broke and it took me two days to get a hold of them. Since every time I called I had to wait at least 45 minutes to talk to someone, and the first two times I called I got disconnected. After talking to them they sent a company, that called to make an appointment. The technician that was supposed to come, never showed up! So we spent an entire day waiting and they simply never came. I called American Home Shield and all they told me was to call the company that was supposed to come here, I called them and only made an appointment for 3 days later.

It has been 5 months since I submitted a request for service on my dishwasher and the tech has been here to assess the problem. Tech couldn't get parts and he has submitted the information to AHS multiple times. Each time I call AHS to get update we go through the same run-around, them stating tech hasn't given them information, they promise to call tech and resolve issue. At least twice the phone rep has hung up on me when I pressed to speak with someone higher in the organization. They never get back to me. There is no mailing address, phone number, or online complaint site to file a complaint. We have been with AHS for years and were always satisfied with service on HVAC. Same tech does appliances and HVAC for us, and he says appliances are always an issue with AHS.

Cannot give detailed review because limit of 200 words but I requested service for the 1st time early Nov. 2018 because furnace quit. Paid the $125 service fee. Took 3 service calls to fix furnace. Each time it would quit again within 24 hours. Was billed another $125 for 3rd call for same furnace. The $250 I paid would have fixed the problem with correct diagnosis the first time if I had hired a contractor privately. So why have AHS insurance? After waiting on hold for an hour to ask why I was being charged twice, talking to two different foreign employees for another 39 minutes, did no good! Suggestion: If you buy this insurance, have the contractor sign a statement that he has properly identified the problem. Proceed at your own risk!

Before unit was replaced all duct work was working fine, but my master bath was disconnected. I had the ductwork check the same day, tech reattached the master duct back in place. They then replaced my AC unit when it arrived 1 hour later and all hell broke loose. My son's ductwork would not work, I called them, said it was a bad design on ductwork. BS, it was working fine before installation. Tech said it needs a scoop, no it needs you to fix your screw up. My electric bill was $487.00, they sent a another tech out, the original tech that installed unit, wired a wire wrong and it fried the wire, which cause me to run off of heat strips for 2 weeks. I had to tell the tech that I am suppose to get a doghouse, and he acted like he was not aware of it, big holes or gaps on outside of house for rodents to get in after he came back out to install doghouse.

Discovered a water leak on the main line (my side of water meter) to my house. After cutting off water, went to call American Home Shield around 12:30 pm. After multiple attempts (waiting on line for over an hour), decided to open a service request from website. That process went very well and had a confirmation from their service provider within an hour. But, after calling the plumber to confirm schedule, was told he could not come out for 4 1/2 DAYS! That is RIDICULOUS - was it AHS' expectation that I could be without water for that long?

My heat wasn’t coming on and I called American Home Shield to file a claim. I spoke to an actual person and our interaction was okay. I was given a timeframe on when to expect a contractor out, and they met that timeframe. They sent SN Heating and Cooling and the contractor was very good. Everything has been excellent since the repair.

I have 11, ELEVEN... AHS Warranties. You would think that this would entitle me to a basic level of service... So if you are coming to AHS purchasing 1 warranty beware. And if you are like me, coming purchasing a home warranty thinking that having your Air Conditioner or Heater covered is something that is ordinary and expected, THINK AGAIN! I have 2 houses, with AHS warranties, in between Meridian and Hattiesburg, MS. Both with AC / Heater issues that started and were reported at the end of November 2018 or beginning of December 2018. This is a huge area. They (AHS) do not have an AC repair company in this area. HOW IS THAT EVEN POSSIBLE???

The keypad for my garage door wasn’t working, and also, my door, when it was going down, it would go right back up. I went online to submit a claim and the turnaround was pretty quick. It was within 24 hours, maybe even less, for someone to reach out to me. The contractor was very responsive and listened to everything. They came on time, and they did everything right. They replaced the keypad and sensors or sensor brackets. I have a second claim right now I’m going through. We’re working on issues with my heated floor, and it's taken a while for the vendor to get the parts. I've been waiting for about a week now. But I’m sure, we’ll work it out eventually.

I like American Home Shield. It's not expensive. I've had it for three years now and when I have any trouble, they answer faster. At one time, it was 10 days, but mostly, it's one or two days. I feel good about the contractors that they send too. However, when the spring in my garage door was broken, the technician said my issue is not covered. American Home Shield just covers everything electric on my electric garage and not the spring, the door nor the metals. So, I paid for somebody to fix my garage. Still, I'm really happy with American Home Shield. I've told my family and my friends about them.

My water heater wasn’t getting hot. I called American Home Shield and the reps I spoke with were very friendly and helpful. Their contractor came and fixed the thermostat. I've used the contractor a lot from my air condition to plumbing issue and everyone that they've sent out was great and very knowledgeable. I had one issue with somebody and AHS had them come back out and they fixed the problem. We've had AHS for several years now and I would never get rid of it. As soon as I call them, they take care of the problem immediately. I couldn’t have made it without them. Everything has been great. Their service is affordable and I highly recommend them.

A pipe was leaking in the utility room and we had Perfect Plumbing come out to take care of that. But as a result of the repair, we had a slight issue with a valve in the water heater, which caused a pressure therein. The contractor came back though and he fixed both of those and everything worked out fine. There was also a little delay on the contractor getting here, but that was a miscommunication between their office and the actual technician that came out to the house. Another thing is that we were being billed for a service fee, which has already been resolved, and every time I called to put in a service ticket, it showed the outstanding $100 fee within my account. That needs to be addressed. Nevertheless, the contractor American Home Shield sent was quite efficient and he did good work.

I had a short in my electricity and all my appliances in my kitchen seemed to be going out and looked defective. I do my claims on my phone. If I go to my saved documents, I just hit American Home Shield. The password automatically comes up and I submit my claim. It's very easy. As a new subscriber to American Home Shield, I have to get used to that process because I didn't know what my problems were. I didn't know it was my electricity.

The heater wasn't working at all. When it was trying to come on, the air conditioner was coming on instead. Moreover, the control unit was dead downstairs. It took two days to get the contractor dispatched. He was great and the interactions with him went really well. He explained what he did. The repair made our home a lot more comfortable. When things break, AHS gets them fixed.

I had two issues within the few days of each other. One was for the washing machine and one was for the dishwasher. The control board of the dishwasher was dead. I submitted a claim to American Home Shield and I did it over the internet. Navigating their website was fine. However, they don’t sell the replacements anymore so I had to pay a little bit to get a replacement unit. I picked the model of the dishwasher and then it got delivered by one company and then installed by another one. I had to wait for the dishwasher to get delivered first, but the techs were out within a day or so. After the replacement, everything is good. Having a warranty is valuable since the house is 20 years old, and I’m on a well system. Appliances are sometimes older, and sometimes, you just need someone to come out and do a quick fix. Like for the dishwasher, it was completely replaced.

I have been with American Home Shield since 2007. The construction guy who built my house told me about it. I immediately thought it was a good idea so I called them to sign up. When I submit a claim, I do it over the phone. There's an automated service, and then the person calls me back. It's worked out. It's not a problem.

I've been pleased with the responsiveness, the quality of the technicians, and how easy it is to place a claim with American Home Shield. I have them for over a year now and I have made four call outs so far. I submitted my claims online and the company is very good.

My dishwasher was making grinding sounds every time we turned it on. It was really bad. I submitted a claim through an app that has a link to them. The next business day, somebody contacted me and they had someone out within a week. The technician who came out was fantastic. Although the main guy was training another gentleman, they were both courteous, quiet, and very clean. They told me what they needed for repairs, and he fixed the part that hadn’t been broken yet.

I thought American Home Shield was a good company and they do what they say they are gonna do. But evidently, American Home Shield doesn’t wanna put in a new heater system for me. When November came in and it got cold, I tried to get my heat serviced. It started working but then it quit. American Home Shield sent Total Air Care out and they have been out to my house eight times. They just left my house again and they said a board has gone out on my unit. It’s frustrating. If they're gonna warranty an appliance and after the third visit, they don’t get it right, they should quit doing the warranty thing.

I had two things going on at the same time, which I failed claims for with AHS, and it was with the garage door opener and the central heating unit. The garage door opener was pretty simple. The spring broke and the contractor came out the same day and had the part. Whenever I reported it, they came out the very next day, fixed it immediately and had the parts on hand. They were real nice. But as far as the central heat it was a little more difficult.

Our septic system was backing up, so the pump went out. I filed a claim online with American Home Shield and didn't hear anything, so then I called. But, everything went fine. After that, it took a couple of days for the contractor to get in contact with me because he was really backed up. We had a lot of rain and when we get rain, it seems to cause us problems with the septic systems. The contractor was wonderful and very professional, though. We liked him. He notified us of everything that he was doing. Also, the work was completed timely and the part that was broken was all taken care of.

I submitted a claim for my heat pump and the website was good. It gets right to the point. I had a very quick response too. That was good. When the first guy came out, he replaced a couple of things and the unit was running fine for about two days but then it started acting up again. He came back out, checked something and replaced something else. Then it was running good for a couple days. This time, they sent a senior technician and he said he thought it was low on Freon. But my system had frozen over. He can't really check it until it thaws so we've been waiting for that and he's supposed to come back tomorrow.

We've had American Home Shield for about three years and it has definitely saved us a lot of money. I’d recommend it to anyone. I called them when my refrigerator went out, and they called the contractor out, and then he determined that our refrigerator had gone out. And so, he told American Home Shield and then they let me know that it was gonna be replaced. And it was replaced a week later.

I recently filed a claim with AHS for my home heater. Their online site was very user-friendly. The contractor they sent was good and the service he provided was fantastic. He came and fixed the heater and it has been working even better than before.

My toilet wasn’t flushing correctly so I submitted a claim online to AHS. Their site was pretty simple. The contractor called me the day I submitted the claim to set up an appointment. Then the day of the appointment, he texted me 45 minutes before, and then he showed up. He came in, he looked at it, he did whatever he does. And then went back out to the car, called American Home Shield, and then submitted the report but it ended up not being covered what was wrong with it. This is my second time using AHS. The first time I used them, I had a leaking pipe underneath the house, and then the contractor they sent me couldn’t come for four days, so I called AHS and they got somebody out there the next morning. So, it was a pretty good experience.

American Home Shield is awesome. Submitting a claim online was very easy because I do it late at night. Then, they'll call me and they'll say, "We are gonna get somebody out". It is super easy. We had a toilet that was acting up and the guy came out and fixed it. It was super quick, and my partner who was then at home said it was okay. The contractors being sent out have been very polite and prompt. They also keep us updated if they are going to be late, so it is good. When we first moved into our house in June, we had a loss before I even got my paperwork. They made an exception, and they went ahead and helped us out with it. They were wonderful. Also, the supervisor that I talked to was empowered to make the right decision.

I’ve been very happy with American Home Shield. I submit claims over the phone and the only problem I have is the service in terms of calling and getting someone on the other end to respond. It’s a headache. Otherwise, the service has been excellent. Although it took two days for Metro Air to contact me when I had a problem with the thermostat, it was Christmas so I could understand why. The battery was dead and I did replace the battery but a panel was loose and the technician took care of that. Everything is working fine now. The technician was very knowledgeable and he sings quite well too. He sings as he works.

I submitted a claim with American Home Shield for my dishwasher that was leaking. It was off the alignment. Whenever I submit a claim, I use AHS' online service. Their website is perfect and the filing process is easy. Appliance Rescue came out for the dishwasher and they did their job. They told me what they were gonna do, did that, and went on their way. I also had a claim for my ice maker that was broken and they also came out and fixed it.

I couldn't get any hot water and I submitted a claim online to American Home Shield. I loved navigating through their website especially since it was Christmas Eve and I knew I wasn't gonna get a person for a couple of days. It was Tuesday when it went out and I was contacted on late Wednesday afternoon. They had 5 Star Air Quality out before noon on Friday. The contractor was great. First, he opened up the water heater and asked us some questions about what we were noticing. Then, he took it apart, took the bottom mechanism out, looked at some parts, tested some things and determined that it was the thermocouple that needed to be changed. So, he changed that and it started working. He had to go get a part but the work time was in less than an hour. Since then, the water heater has been working perfectly.

A knob on my cooktop burned. I called American Home Shield's customer care and requested for an appointment with the appliance specialist. It was holiday time, so it took around five days to get a contractor out, but I had good interactions with the rep I spoke with and the contractor. He checked what was wrong with the cooktop, and he said that it was common, and that he placed the order for the switches. And then they arrived after a week to install it.

We had an issue with our air conditioning unit and the heat going in and out of it. I called American Home Shield and they partnered with A and A Heating & Cooling. They called and set up an appointment. The techs who came over replaced a part and we’re all good.

The water heater wasn’t heating and the water would only be very lukewarm. I called American Home Shield and the customer service person took my information and told me that the contractor would contact me within 48 hours and they did. The plumber was a little late to the appointment but they called, so that was okay. The plumber wasn’t really sure what to do with it, so he drained it and then, we let it refill back up. There was a box on it to set it to vacation mode and he changed that so that it wasn’t in that vacation mode anymore. That made the water heater kick back in.

I have some power outages in the house. I submitted my claim over the phone to American Home Shield. It was automated and it was pretty easy. A contractor from South Mountain Electric Service came out and figured out where the power outages were. My wife was there during the service and she said he was good.

The bottom of the water heater rotted out and we needed a new one. I’d rather call American Home Shield when I submit a claim with them, but even though I call, I don’t talk to anybody. The issue with the water heater was an emergency. All the water was leaking into our garage. And all AHS did was like an automated service, and it asked what the problem was, and then they reported it to Central Valley Plumbing. But that still didn’t get anybody out here right away. AHS should have a setup where I could speak with somebody and not go through the automated system if it’s an emergency and the issue needs to be looked at right away. That happened to be on a Saturday right before Christmas. But I was lucky because this is a small town, and the guy that owns Central Valley Plumbing is my neighbor’s brother. So, I called my neighbor, and he called his brother who then came right out.

We called American Home Shield about the air conditioner and the dryer machine. The rep was very nice and somebody there speaks Spanish well. The problem is that sometimes, the contractor doesn't speak Spanish. The tech who was for the dryer was only speaking English. But it was okay. He explained to me what I could do to clean the tube. We once had another insurance before, but there were too many problems and a lot of phone calls, and they didn't provide good service. But now, we're so happy with AHS. The quality of the repairs done is perfect and their services are fast. We want to recommend them to the other neighbors.

Purchasing an American Home Shield warranty is the best thing that you could do. I filed an online claim with them for my AC. That process was really easy and didn't take any time at all. A guy then contacted me the next day and he told me that he would be out the following day. However, he didn't come and he never called. I called American Home Shield again and they got somebody out the very next day, which I liked. That guy did what he had to do and he fixed the problem. I also had a prior claim with the AC and AHS contracted someone who came out the very next day.

We like American Home Shield every time we use them. Recently, we had an electrical issue where our lights were blinking in many rooms when they were on. My husband submitted a claim and when the electrician came, he didn't find anything wrong with the electrical or wiring. We later figured out it was the LED light bulbs. Although the electrician just came in and checked everything out, he made sure everything was okay.

Both the refrigerator and the freezer stopped cooling and weren’t working at all. I called American Home Shield to submit the claim and they had a guy call me back. The contractor was good. He already had the part and he fixed it in an hour. He also explained everything to us so, we were very satisfied.

American Home Shield was with the house when I bought it so I just kept AHS because I’ve had it before in Texas. I had company during Christmas. We were taking showers and my daughter-in-law went in there and said I ran out of hot water. I called American Home Shield and told them I needed somebody to check the hot water tank. It was great with their rep on the phone and they sent somebody out. The tech told me what was happening and he replaced a huge long tube that was inside the hot water tank. But it seemed like my hot water wasn’t staying as long as usually when I’m taking a shower. It's a little odd. Other than that, American Home Shield is great for somebody that owns a home and is, maybe, a single female.

I'm going two years now with American Home Shield and every time I had an issue, they've been pretty good to me. They're fast if they don't have to order anything. They get the job done right away. I'll recommend them. Recently, I had issues with the igniter on my stove. I did an online claim over the weekend and they responded. They called me the following Monday and someone came here last Thursday. The job is not yet completed. They had to order a part, so I'm waiting.

There was a water leak on the second floor and I noticed water dripping down from the ceiling. I used the American Home Shield website to submit a claim and it was quite convenient. Navigating the website was good but you just locate from the checkbox what the issue is. I would like to give them more information in their system and I couldn't do that. There was no text box and I just had to select the option that they gave. AHS sent the contractor after three days. It happened over the Christmas break and everything went smoothly. However, when those gentlemen helped me to fix the leak, they had to cut through the drywall. I contacted AHS to try to find another contractor to help me fix that wall but they could not find one in my area.

There was a large rattle and smoke coming out of the top of the AC unit. My fiancée called it in to American Home Shield and the contractor that they sent explained what was going on and what they needed to do. They had to replace a part but they didn't have it so they got it and came back. They fixed it, explained it, recommended something and then took off. They were prompt and did a great job.

My problem with the icemaker has been going on for almost two months now. The people that American Home Shield had sent out tried to diagnose several different issues and replace parts but it’s still not resolved. I also have another open issue for my master bedroom Jacuzzi bathtub, which is leaking from the motor. I’m trying to get that motor replaced. That one has been over two months now. Every time I talk to somebody, and they say that it’s not covered, I tell them they need to reread the contract and they ended up coming to a conclusion that I am right and it is covered. And then when I have to call back again and get somebody else, they’re singing the same song and dance with it not being covered. I told them that if they were to check on the notes, I already spoke to somebody two days before who educated themselves and found out that it is covered.

I’m very pleased with American Home Shield and they are easy to work with. Information is provided regularly whether I receive it by calls, e-mails, and in paper format and literature. I also haven't had any problem in submitting claims. The last time I used them, I went to the website and it was very easy. Using the website takes a little bit longer ‘cause I have to go through the menu but the experience is the same as when I call. Our heater was not blowing hot air and A-US Air Conditioning of Texas was sent out. I find them very proficient. I had a dryer issue before that and the contractor was also very proficient. We've had American Home Shield on our house for 14 years now and I haven’t had bad experience with any of the contractors that I’ve used through the years with them. I would recommend American Home Shield.

American Home Shield's sales pitch in the beginning sounded like something that would be beneficial to me. So I signed up and I would recommend them as well. But I had an experience where I did not know how their process works and thinking that I would get reimbursed for the repair, I went ahead and paid the repairman after they did their repair. But I only got very partially reimbursed. Submitting a claim online is easy though. You just go on their site and check a button. My most recent claim was for my washing machine and after I filed the claim, they got back to me in a very timely fashion. They scheduled a technician at a time that was convenient for me too. The technician from Amtec came out on time and immediately solved the problem. I couldn’t wash my clothes and it was a huge inconvenience before but now, my washing machine is working fine.

When you call the recording says your call is important, it's not. If it was they wouldn't keep you on hold for 17 minutes plus. If they cared they would take your number and give you an estimated time for a callback.

I have a leaking gas cook range - American Home Shield has sent 2 contractors out to fix the problem. Both of the contractors did not return to fix the issue. I just got notified a 3rd contractor will be coming out. This means I have had to take 3 mornings off work to meet them. I have tried to talk to customer service - after waiting over one hour on 2 occasions the customer service folks were disconnected as soon as I explained the issue. (They may have just hung up!) The last contractor to visit me turned off the gas to my stove and now I can't even cook dinner! I am now waiting on the line to repeat my issue yet again - it's been 20 minutes so far waiting to speak to a representative... Bad, bad, bad, service.

Called to check status of contract. Called several times. After a long wait time was disconnected. Selected different options. Finally after 2hrs of waiting and bring disconnected I get someone. Verified my property address but asked her if she had a different mailing address... She places me on hold! She comes back and I ask her why she placed me on hold to check my mailing address? I suggested after 2 hrs of making attempts to contact someone and waiting for so long. She should not place customers on hold.

HVAC no heat since 1/10 and counting - I have this home warranty to help with large costs when things go wrong. We received yet another astonishing electric bill. We keep our thermostat on 67 degrees in the winter, and only run it when necessary. Our electric company ran some diagnostic tests and found out it's costing us roughly 50$ a DAY to run our heat. (Do the math 50 x 31 days in this billing period.) So I shut off the heat (Thursday at noon) and scheduled for a contractor to come out. They took our 100$ fee, and we had not heard anything from the contractor.

Check out the "F" rating on the BBB website for Arc Electric to which American Home Shield continues to refer their customers. **. It's in black and white on the Better Business Bureau that this has happened over and over and yet AHS is still sending business to these people. Read on for my experience. Home warranty referral though American Home Shield for broken ceiling fan. Had a horrible time setting up an appointment and called American Home Shield to complain.

I bought a policy for the buyer of my home. I specifically included pool coverage. There was nothing wrong at the time of sale, but a couple of months later the buyer called to say they were have problems with the control panel that runs the pool. I told them to call the insurer. He did and they told them in the fine print, they do not cover any pool electronics. I never saw the small print and even today I don’t see it on their website. What pool runs without electronics? Total waste of money!

I like American Home Shield. I've had two incidences and they've taken care of both. When I had no heat, I filed a claim online and navigating through the website was easy. A.R.T. Heating & Air Conditioning came in that morning and gave me a call. After they determined what the problem was and AHS approved of them getting the parts, they fixed it that day. So far, everything is still working right and I have heat.

We were having trouble with our plumbing as the sewage drain was stopped up. We could not use the toilets, wash the dishes, do laundry or take a shower. I needed it done right away. I called American Home Shield and they were really good about making it happen. They were able to send out contractors the same day we called them. The contractors were very courteous, professional and quick. It only took them about 40 minutes to have the plumbing fixed. I’m glad that I signed up with American Home Shield. When we owned a house in Trophy Club, Texas years ago, we also had them.

Once I realized that I had a repair that needed to occur, it was a huge inconvenience. It was my garage so, I couldn’t go anywhere. I called American Home Shield and I was on hold for 56 minutes. I decided to hang up because I had someone else I needed to call at that time. On the other hand, the claim process online was extremely exceptional because I got a same day service. I put in a claim in the morning and the claim was picked up by the afternoon. The technician from Garage Door Experts was great and his service was exceptional. He was able to answer questions that I had and recommended things of that nature for the garage that I may not have already installed or needed to install. So, he was awesome.

We contacted American Home Shield and submitted our claim online for a water heater that was leaking on the basement. Their online site is quite reasonably user-friendly. I submitted it on a Saturday, and by Monday morning, the contractor contacted me, which I thought was a fair turnaround. AHS arranged to have service personnel the next day, which was better than I expected based on some of the reviews I’ve seen. When that contractor came out, they needed to order a part. The part came in less than a week, which I was okay with. Since the heater got repaired, everything has been fine. The service person was pleasant, efficient, effective and timely. The timeline was better than what I expected to which I was glad about the experience. This is my first experience in needing an appliance replaced, and AHS handled it promptly.

Our original heating boiler started leaking propane. It wasn't working and we had to use our heat pump to keep the house warm. Submitting the claim for it with American Home Shield was a little bit long and drawn out process. We put in a request at the end of November, and then we got it all completed after Christmas. A part of that was because we had a 95% efficiency boiler put in and there was a lot of learning curve, which took time. Also, the prices were increased to help cover the cost and we still had to pay roughly about 70% of the cost of the boiler. We appreciate American Home Shield for helping, but it still was a pretty big hit. Other than that, the contractors that I worked with were always friendly and helpful.

I’m not gonna renew AHS. Every time we had anybody come out for the AC problems, they sent a different company. AHS should just stick with the same company and build a relationship with that company, instead of using the cheapest one they can find every time. Then customers wouldn't have to explain to each one what the last one did. AHS should also use companies local to the area.

Our garage door had been opening and closing fine. But when I came back in and I wanted to close it, it went down a little bit, and then it went back up. Then it went down and back up a bit again. My son came home, he held in the automatic button and it finally went down. It seemed to be that it was gonna be a problem. We needed to have that door closed especially at night. I submitted a claim with American Home Shield, online. They're very prompt and I was happy with that. I had someone from Precision Door Service come out here. The technician they sent out did a good job. However, I was disappointed that AHS paid nothing, and I ended up paying $300 and some to them out of pocket. I already paid $109, and the guy who came said, "It pays to read what they cover and what they don’t cover."

I had a toilet that backed up. I called American Home Shield and the reps whom I spoke with were nice and friendly. They sent a contractor out and the guy who came was very pleasant and polite. He did his work end cleaned up everything he messed up. However, I wish AHS' price wouldn't go up every time. Still, I've been very pleased with the company and I've referred several people to them.

The water was running when I was not even using the toilet, and I was very clueless. I didn't know what the issue was. So, I wanted an expert to come and take a look at it. I did the claim over the phone. American Home Shield needs to work on their website. I could submit my claim within one minute but I had to call and be on hold forever. I really liked to do it online, but for some reason, I was very confused about the website that I had to call them. I've been a customer for two times already, and they kept the old accounts online. That was why the claim was not going through. And then, when I called, the rep looked me up and she found the right account number. I had to get it from her and save it on my phone for the next time that I will call.

We had an issue with the heating so we filed a claim to American Home Shield over the phone. Their claims process was easy and the tech who came out was very good. He was on time and the heating was repaired in two visits. Since then, everything has been working good.

My overall experience with American Home Shield is good. I used to submit claims over the phone but I do it online now as it's faster. When the electrical was not working on our rental, the contractor from J.A.M Electric reached out right away to me. That was really good. We went in to do some work on the rental and get it ready. But he came out and couldn’t find anything. And once we worked on some things, the electrical seemed to work. We've had American Home Shield for 14 years now and the quality of work performed by their contractors for us over the years have been okay. They still obviously fix things when I think certain things need to be repaired. I also used to really like the marketing they had for their service but I'm not as big on the one they have now.

I've been with American Home Shield for a year and a half now. I've had two claims, and my most recent one wasn't covered. I filed an online claim for it and AHS' website was good and easy to use. Airtronic came and they checked the unit. After that, AHS told me that they would not cover the claim because the issue was with the sensor or an electronic part that my warranty was not covering. I called Airtronic back to do it with them directly and they told me that they were gonna call me back, but they never did. I then decided to get another company.

Samuel and Sons came out after I sent a claim with American Home Shield for the heating and air. My upstairs heater wasn’t working, so I put in a work order for it, and they were here within 10 minutes. They were in and out within an hour. The service was fast, and they were friendly people, and I like them.

The dryer wouldn’t turn on no matter what I did. It just sat there. I usually call in to American Home Shield and let them do what they’re supposed to do. The rep I talked to seemed like she was very good and concerned. The contractor called that night. He found out what was wrong and went to get the part, and he came back the next day. He was very good, nice and sweet. I’m in a wheelchair and he told me not to worry about shutting the door. Most people would tell me to close the door, but he told me to just stay right there. He locked it for me and shut it when he left. He was very concerned. The dryer has been very good since he came out. It turns on and it dries my clothes.

American Home Shield is a great company. The wait time on the line was very difficult but the customer service reps were good and very helpful when I finally got to them. They were just overworked or they didn’t have enough workers. They said that they're putting extra people on but the wait time is ridiculous, sometimes an hour, sometimes longer than an hour. Other than that, the interaction I've had with the contractors have been good. They were professional.

I filed a claim with American Home Shield because I had a plumbing issue. It was a stoppage problem and it was a big inconvenience. We couldn’t do laundry. Do Right Plumbing came out and they were very nice and professional. Now, we're able to flush, bathe and drain the shower without any issues. But now, my garage door opener is not working. I went online to file a claim but there weren't any options for a garage door opener. There is not even a spot that says “other” that you can check and explain at the bottom. I called but nobody was answering the phone either. I was on hold for 38 minutes. I guess if you would do it online then it works. But if you have to talk to somebody, you’re out of luck. I don’t know if they’re not using a calling center anymore but I’m thinking about going online and putting down a wiring problem and see who calls me.

When my heat wasn’t working, I submitted a claim with American Home Shield through an online process. It was straightforward and I got contacted quickly. Their contractor also came on time, which was nice. It's always a good start. The problem was a blown fuse and Rapp’s Heating and AC fixed it. AHS did exactly what they said they were gonna do and took care of it.

We've had American Home Shield for about four years now and had good experience until this time. We submitted a claim over the phone due to an electrical issue, but they denied the claim -- just because we had to do a temporary fix to get the refrigerator going. They were great on the phone and the reps were courteous but I am not impressed with AHS for saying that the problem was caused by something that our kitchen renovation company did. They're just assuming that and they can't say that without proof. The whole circuit went down and one electrician came out who determined that the problem was in the wall. However, they did not fix it.

I filed a garage door claim to American Home Shield over the phone. I'd like to make sure that I get the time and I didn’t like to do anything by computer. The representative was good. I'd get the appointment right away and then I'd call to double check on them. Ace’s Garage Door Repair & Installation came out and there was nothing wrong with the door. The sensor was just moved and we still have to pay for the call. Generally, the contractors that AHS sent have all been good and we didn’t have a problem. Sometimes, it’s just a little slow. Like American Home Shield, I have to wait for 24 hours or a couple of days rather than calling somebody else and then comes out right away or in the morning, but it's fine.

I always submit my claims to American Home Shield online since it’s very simple and easy to use. The technicians that AHS send look professional but most of the time, they don’t go too deep in the problem. They try to fix it quickly and usually, the problem comes back again and again and that is a concern. The icemaker of the freezer had an issue recently and the technician scheduled the appointment, came in and fixed the icemaker. However, that was the first time AHS took more time to send the technician. Usually, the company would call in 24 hours but that time, during the holidays, it took three days.

The first claim I had with American Home Shield was around the holidays so it took a little longer for them to respond. But usually, it’s been 24 hours. All of the contractors have been very knowledgeable, nice and they give me some advice for other stuff. I had a stopped up sink and there was also a pipe outside that needed to be turned the opposite way and they checked it. The contractor went and got a pipe. But the other stuff, he just fixed while I was here.

Our dryer wasn't drying our clothes. The tech AHS sent was excellent, very professional, and timely. He did what he needed to do. The dryer has been working well since then.

I had a leak in the pump and I went online and told American Home Shield what was going on. The contractor called and let me know that he was coming out. He came on time and he was very personable. He checked the pump and said he would take care of it. I talked to him after he finished and he told me what he did to correct the problem. After that, then I had a conversation with him about other things related to the pool and he was very helpful as far as giving me information, and I was extremely pleased with him.

We had a water leak in the early part of January. We just moved, so the place was discombobulated. I submitted a claim to American Home Shield. Their online site is great. The contractor who came out was fabulous, very nice, professional, friendly and very efficient. However, we’ve never had a warranty before we bought a house, and it was our fault that we forgot that we have American Home Shield. We had to have a water heater replaced, but they don’t go back in time to reimburse us. Nevertheless, the contractor fixed the problem, and everything has been working great since then.

I had a claim involving a water heater, which a representative came out for, and they seemed like they knew what they were doing. They went up in the attic, looked at the unit, found the problem, fixed it and were gone. Everything seems to be fine now. But I had another experience and it was pretty piss-poor. During February, when it was cold even in the South, I had a central air unit go out. There wasn't anything wrong with the unit. They just needed to put a new condenser in it but that worked for about 15 seconds. A little girl who must have been about 13 years old had handled that for American Home Shield and I never could get her back on the phone. Finally, I left a message and got a supervisor who said they were going to put a letter in her file because that was not good service. But I never got the unit fixed. I dropped the coverage in that property after that.

Before I got my AHS warranty, my washing machine broke so I got a new one. I decided to get a warranty on everything. The next thing I knew, winter came along and our heater went out. So, I called American Home Shield. They notified Xcalibur HVAC and their tech came to fix the problem. However, there was a part that was needed. He left and ordered it which got my husband who had a stroke confused. My husband didn't understand him and wasn't aware that the guy was coming back. Thereafter, I spoke to the tech and he told me that he ordered the part. When the part came, he came in and he fixed the problem. Though I wasn't there, I spoke with him on the phone and he explained everything. Since then, the heater has been working. Overall, it was a great experience with American Home Shield.

These guys have been pretty responsive. I called American Home Shield when the water heater wouldn't throw hot water and City Plumbing came out. But the first guy couldn’t figure out the problem. He just said it was this and this and once he left, we tried to take a shower but there went the hot water again. So we called the next day, which was New Year’s Eve, and we thought the contractor wasn't gonna come out. But they did. The other guy did the same thing. He fixed it and cleaned out a filter. He revised and looked at everything, and said it was ready to go. It worked for a little bit but then it shut down again. I haven't even had a shower in four days. The water heater keeps triggering off and it leaks a lot of water. But the contractor has been really good by coming out and figuring out because the water was leaking and seeping through the bottom. Luckily, the water heater is outside. The home warranty is really good. I've even recommended it to my sister.

What a horrible experience. I truly believe American Home Shield goes out of their way to deny claims and not respond to their customers. A long story, but here we go: Since 1996, we've owned our home in Delaware. We've had our oil heater serviced yearly by a local company we trust. In fact, just this past December we had the heater serviced. (We have all documentation for this.) Just this past August, we moved to Philadelphia to be closer with our son and his baby. We rented out the home and decided to purchase American Home Shield's (AHS) 3x3 combo plan. On January 8th, our tenants told us the heater wasn't working. We submitted an online claim and were told the local Delaware company, Family Heating and Cooling would come out. They did the next day.

I submitted a claim online to American Home Shield where Aurora Appliance Repair came out for my microwave. The unit was totally dead -- it wouldn't do anything and the light was not coming on. The website was easy. It took a couple of days for the contractor to come out and he was good. He told me afterwards what he did, but it didn’t take very long. it was fairly simple. Everything has been good since the repair. AHS is pretty good, and having it is valuable because it means I don’t have to worry about getting stuff fixed.

My air conditioning unit had stopped working so I tried to submit a claim online and it didn't work. But I called them instead and the contractor was nothing less than fantastic. He told me what was going on, showed me what he was doing and how long it would take. And it was about as long as he said it would be. In addition to being just a very pleasant person, he was very professional. I had been with American Home Shield years ago, when I lived in Massachusetts. I was always satisfied with the experience and nothing has changed. I give all kudos to the person who came out. I’m in a gated community and he knew how to get in. A lot of people follow the little guiding systems and they go in the wrong gate because they don’t know the area. But he knew the area and he came right here. I recommend AHS. As soon as I was getting it again, I recommended it and the person signed on.

I recommend American Home Shield. I had a claim for the garbage disposal. They came and fixed that one and it works fine. The other day, my pipe was leaking, so they sent somebody again. They came and fixed it, but the problem was not fixed right. So, they have to came the second time to do it. And by doing that, they ended up putting a lot of holes in my house. I didn’t know that they just do a rough finish and never have to put finishing paint. So, I have to end up paying again to finish the painting and smooth the walls because they put too many holes.

My glass door wasn’t working so I went online to submit a claim with American Home Shield. The website is very easy and convenient to use. All Season came out and it was good. The guy came shortly after they gave me a call, and then they gave me a call when they were on their way. It seemed like he was very professional. He checked stuff, went and got the parts to fix the problem, and he did that simply. Everything has been well since they came out.

The last two times I called American Home Shield, they said my issues were not covered. I was then very reluctant to get them on this house because they seemed to find a reason not to cover things on other ones. They won't cover items unless you have a home inspection that says that that particular item was working when you bought the house, but they do not tell you that upfront. However, my sister, who is a realtor, talked me into continuing with them -- I've had them before. Most recently, Sears came out and replaced the vent fan in our refrigerator. I submitted the claim for it online with AHS. I paid the $100 fee online, too, and they contacted me back with a representative and we set up the appointment. They came out and serviced the refrigerator in about four days.

I've had a lot of good dealings with American Home Shield and their customer service has been very good. I recently had a flood and American Home Shield sent the plumber, Neely, who was excellent. He found the leak and took care of it but they had to cut out the wall and had to cut out more. AHS called AB Drywall. They came in about a week later and took care of the wall. The guy who came was excellent. He was in and out within an hour.

The seal on the bottom of our toilet was not sealed, and it was not bolted correctly down. It was making the floor wet under the tile, and you could literally move the toilet when you stood up and sat down. So I went to American Home Shield's website, and I clicked on plumbing, and then they sent somebody out. Somebody from the plumbing company called me, and then two men came out. Both of them seemed like they knew what they were doing, and they answered questions. I wanted to see exactly what it was like when they removed the toilet, and I asked them about the other piece down there, the round thing where it sits on, and they said that was fine. They said it just needed a seal, and then they bolted it down, and the toilet is fine now. They did a really good job.

I submitted for a plumbing request related to a garbage disposal to American Home Shield online and Hers & His Plumbing Florida was outstanding. I had never used the service or a home warranty before so I went to the instructions. Online was the recommended path and it worked just fine. I received very instant notification about when I should receive a call and it did occur within that time period. I got scheduled quickly and when the contractor came out, they were thorough, professional and very timely. Hers & His Plumbing Florida got me back up and running quickly.

My washer was not emptying the water correctly. I called American Home Shield and I was given a timeframe when Sears would come out. The technician called and was here during the time and was extremely professional and got everything taken care of. He had to change a piece that was just not good. It was keeping the spin cycle from reaching it to full potential. There have been no problems since the repair.

It's gonna be a year soon having American Home Shield. I usually submit claims online and it's easier. On the phone, it just takes more time. But if I need somebody sooner, I can call back, and they can go ahead and arrange for someone to come out sooner, if possible. At one point, we had an issue with our bathroom, and then the actual head of the shower faucet had to be replaced. The contractors they’ve sent out, including Just Plumbing Services, have been good. They were very responsive. I asked them to update me and they did. The contractor took two days in both situations simply because they didn't have the part on hand. But they would return the following day and get it done. It's been a great experience.

Somebody from American Home Shield called me to check in to make sure that everything is okay and that I’m happy with the service and understood everything that was going on. The caller was perfectly pleasant and nice. She answered all my questions. When I told her that I was planning to use the service soon, she said, “Which one? Let’s go ahead and get you scheduled.” I used AHS to rekey the lock on our home. A technician from Sooner Locks came. He showed up on time and did a good job. The keys worked fine. In addition to rekeying the locks, I asked him to give us a master key to where we could give keys to someone else if we need to let someone in the house, so he rekeyed the front door differently than he did the rest of the house. It was nice.

There was rain in our area and then my circuit breaker stopped working. American Home Shield sent A to Z Electric after I put in a claim online, like I always do. For all the issues that I have so far, the contractors that were sent explained to me the cause of the issue and what they were going to do. Everything is fine. I'd also recommend American Home Shield.

The tenant at my rental home was bothered because there was no cold coming out of the air conditioner. I put a request with Amerian Home Shield that night. I prefer making claims online because on the phone, I cannot speak to someone else. They are all busy, so I just go online and it's easy. The contractors, Climate Express, came the next day and they did a good job.

American Home Shield has been great. We bought a house that had been vacant for two years and it's had a ton of plumbing issues. It's been so nice that they help you out quite fast. I also don't have to worry about them not covering something. So it's been a great experience. The last time we called American Home Shield was when we were having an issue with the heat runs. It was not heating the house evenly. I do a lot of the claims online and it's super easy. I haven't had any issues with the contractors either and our experiences have all been good.

We had a few issues with townhomes that we rented out and every time we made a claim, American Home Shield got back to us quickly. We also just bought a house and there was something with the wax seal on the toilet. It flooded our floors so we filed a claim and that was really easy. My husband did it over the phone and it was right over the weekend. We filed it on a Friday and they got back to us on Monday. Peter’s Plumbing and Backflow came out pretty quickly and they were really helpful in fixing the problem. The technician was also quick and really nice so everything was good.

I had a water hammer effect in my house whenever the washing machine would run. Intermittently, it squirts water, stops, squirts, and stops. It’s supposed to do that, but it has caused quite a bit of hammering in my plumbing system and it worried me. I also had a leak at the hose connection at the wall and so I needed to have somebody fix that. I called AHS and reported that I needed a plumber. They got on it right away and sent a local contractor. The contractor was good-natured and efficient. I like the way he handled everything. He did a really fast and good job. He put in my water hammer arrestors that I hadn't been able to put in myself. Plus, he had to cut the wall out and replace the valve in the wall, which was not a repairable item. I really like him but I’m wondering if I would get the same contractor if I have a reoccurring situation.

Our disposal was leaking so I went online and filed a claim with American Home Shield. Their website was easy to use. Several hours after filing the claim, I got a call from The Lindsay Company and they scheduled us for the next day. A tech then came out and he fixed the issue. He was very polite and he didn't have to wander off to get parts. I also had another claim with AHS for a broken thermocouple on my water heater and they also had it fixed.

My garbage disposal quit working. I submitted a claim to American Home Shield and it was easy. Most of the time, I submit a claim online. The techs who came out were good, clean and they took care of business right away. I've had a hot water heater replaced. They did a good job there 'cause before I got the home warranty, I called Home Depot who were terrible in their pricing. They quoted a low price, but then the guy came out and said they'd have to do this and that, and then the price just went way up.

I submitted a claim to AHS for my air conditioner. The issue I had was when I called there, it was a long wait. So I did the online thing. I told them I just needed someone to come out for the air conditioner. And they gave me the person, and I was like, "No, let me call and talk to someone," because when I called, I couldn't get a hold of who they told me that was gonna service my house. And it was already 30 degrees outside. So my house was cold, and it was supposed to stay that temperature overnight.

I recently made a claim to American Home Shield for my garbage disposal. I did it online and found their website good. I was sent a great contractor and he did what he had to do. He was able to resolve it in one visit and the disposal has been working good since the repair. However, I filed a complaint as I overpaid because they kept charging my card but I kept pressing back and forth. So, I called them since they have not refunded my money and since I still had the thing, I could not put a claim until I pay the past due balance. I had no choice but to repay the money when it was their mistake. I returned the money so I can put up a claim.

I have been with American Home Shield for five years and they try to do things in a quick and timely manner. My most recent claim was for one of the light fixtures in the ceiling that was shortening up. I submitted the claim online and then their representative called me, and he was polite. The contractor called the same day then they came out the following day. I was impressed with how quick it took for them to get here. They checked everything out and said they could fix it. Everything was fine. They're a great and expedient company.

My air conditioning didn't stop running in the summertime and my electric bill was $350 to $400 a month. I called American Home Shield and the reps I talked to were nasty. They were not nice people. They sent out All Valley Appliances, Heating and Air Conditioning Services and the guy that was here was really nice. He did an investigation but he didn't do anything. He said that I needed to buy a new unit but AHS didn't wanna replace it and said that they wouldn’t cover it.

When I had to contact American Home Shield to fix a leak in the kitchen, I did it over the phone. Submitting a claim is easy and the contractor was responsive. They managed to get in the same day and took care of the problem right away. We were very happy. Since the repair, everything's working very well. Every time I've used AHS, the contractors have gotten the job done the first time. We've been pleased with the responses.

I put three service requests in with American Home Shield. Sure Temp came out for the heating and they were wonderful. The lady called within an hour of contacting AHS, and she had her husband out there the next day and he put in a new thermostat. He was very fast, professional and neat in putting the service on that end. When the thermostat wasn’t working, either the heat was on all the time or the air conditioning was on all the time. But the new thermostat regulates all of that, and everything is working fine now. Another contractor, however, didn’t contact me for a week and a half after New Year’s, but they're kind to come out on February 1st to look at the microwave.

I was using my dryer and it had worked the night before, and it already did two loads of laundry. When I went to put the third and very last load in, it just wouldn't turn on. I then went online and filed a claim with American Home Shield. It was my first time ever submitting a claim with them and it was really convenient. A time was set and GE Appliances came out the next day. I was really surprised that it happened that quickly. It took the guy who came to our house 30 seconds to see that the issue was with the switch. He switched it out and the unit worked. He did a great job. I was gonna try to fix the problem by myself but I'm really glad I didn't. I would recommend American Home Shield. In fact, I've already told my best friend who is a single mom about them.

I called American Home Shield informing them that my dryer was broken. It took more than five weeks for them to handle the issue. I waited five weeks without any dryer, so I needed to take action and decided to buy a new dryer. I sent the receipt to them to ask for reimbursement. The receipt was for $407 but I got an email that I will get $110 refund and I don't know why. I called and talked to somebody from support. But I didn't understand the explanation. It's a basic mathematical calculation. I buy something that cost $407 but AHS only reimbursed $110. The thing is, you pay insurance because you need help when you need help, not when it is okay for the company or for any others. In this particular situation, I am not satisfied with my experience with American Home Shield

I had a garbage disposal unit that went out and my experience in submitting a claim to American Home Shield wasn’t good. They sent me a plumber from B & G Rooter who said I needed to have a dishwasher with my garbage disposal since it was in the California code. I knew that wasn’t right because you don’t have to have a dishwasher. American Home Shield then called and said they denied my claim because I needed a dishwasher. I told the rep it wasn't right, but he didn't want to hear it because he heard it from the first plumber. He even had an attitude about it. Eventually, AHS sent another plumber, and the second plumber said the first plumber didn’t even know what he was talking about. The second company that came over was good, and the guy whose name is Norris was good as well. Other than that, the service fee is a little high.

We thought we had a bad problem with our furnace because the pilot light was out. When I submitted a claim to American Home Shield, it didn't take very long for someone to respond. The contractor they sent out was very professional. And while he got the pilot light lit, I wish he could have left us some information about how he did light it because I keep trying to and my husband too, but we were unable to light it. Nevertheless, the furnace performed very well after it was relit so I had a good experience with American Home Shield.

I just switched to American Home Shield. I was with another company. I used to have American Home Shield in the past when I lived in California, and they were great. I’m very happy to be back with them. I had a technician here when we had problems with the toilet and the flushing, and the experience was positive. He fixed the problems, and he was very professional and efficient.

When our refrigerator wasn't cold on one side, I went online to submit a claim with American Home Shield. Their website is user-friendly and navigating through it is easy. The contractor called on the day that I submitted the claim and we made an appointment for them to come out. The contractor was nice, but we had to call them to come out three times. They had to fix the motherboard to figure out why one side of the ref wasn’t working. Then, when they got that done, the other side of the ref went out. It seemed like every time they touched the ref, something went wrong. Right now, we still have problems with it. They took out the ice maker but they didn't plug something back in there, so I still need to get them to come out since I don't know how to do any of that.

When I bought my first house, I said that I should get some kind of warranty. AHS popped up and I've been with them since 2005. I have had it on two houses and having it has been very good. I recently filed an online claim for the gas furnace and navigating through the website was great. The contractor called the same day and came out the next day. They ran into a few snags though. They haven’t totally alienated the problem but they think they have it this time and they ordered some parts.

I had my washer fixed and there were some pros and cons about it. The pro is that they responded quickly when I initially filed the claim and they assigned somebody within 24 hours. The con however, the repairman took a week minimum to come over and diagnose the problem. We use the appliances at home all the time, so a week is too long. And when they came over, they said they had to order the part. It took 10 days for the part to arrive and they called me but they said it was the wrong part.

We had been gone right over Christmas then we called American Home Shield for a heating issue when we got back. I filed the claim online and somebody was here within 24 hours. It turned out that the igniter was bad and they fixed it on the spot. It was Piedmont Mechanical that came out and we request for them every time we have a heating or air issue because they're great. It is a no-brainer. They are great with our dogs and they're nice in our house. They're polite. They take their shoes off and they know what they're talking about.

Our guest AC heater unit went out. It wasn't turning off and it was 80 degrees in the house even though we had it set to 69. We submitted a claim to American Home Shield online and it was easy. We put the claim in at night and the following morning, Service Contractors Plumbing was here before 10 or so. The guy who came out was really nice and he let us know what he was doing. The unit has been perfect since the repair. Now, the heater is working and we aren't cold anymore.

The control knobs that adjust the heat on my oven were worn out. When I set the temperature, sometimes it doesn't come off and it’s hard to adjust. The tech from Premiere Appliance that was sent fiddled with it and he said that the heat is coming. I told him that there were some smoke and heat at the fan and that it was not supposed to be that way. He said that it was manageable and that AHS would have to order me the adjusted knobs. I sent AHS an email but I haven’t heard from them. All I’m waiting for are the control knobs. It’s not something that a technician is needed to put it in. I can put it in but I cannot even get it. I’m at a point where I’m gonna eventually consider to buy my own knobs.

My washing machine was leaking quite a bit of water and American Home Shield sent out A&S Mechanical to take a look at it. They came out in October and then again in December but they never fixed the problem and they never told me what the problem was. They did not do what I expected them to do. I called AHS to say that I didn't want A&S Mechanical coming back anymore and I asked them to send someone else out. They then sent Sears who fixed the machine wheels and that helped everything flow very easily. Sears did a fantastic job. Now though, my washing machine door won't open and I was asking AHS if they could send Sears back out. They're a solid company and they listen to the responses and they react accordingly.

Our furnace wasn’t putting out any heat, then it would run, and then it would stop again after about a minute. Since I prefer talking to a human being, I submitted my claim over the phone and whoever I spoke to was good. In about 20 minutes, Nick Heating and Air Conditioning contacted me and then they came out after a couple of hours. The contractor was wonderful and he took care of the problem immediately. Everything was done just perfect. It turned out that there was a clogged hose and it was relief that was fixed because it was gonna be really cold that night. We also had a claim in the past that American Home Shield took a little bit longer to take care of than I would hope for, but it was done. While everybody and every call is different, it was a positive experience for me.

In the heat, we would turn the air conditioner on and it just ran and ran. It would get up the temperature, but it would never shut off. So, we called American Home Shield to have them check it out and they took down the information and sent me a text that they were sending Total Air Care out. Total Air Care responded well and was very courteous. They looked at the unit and ended up adding a pound to it. So, on top of the $75 deductible from American Home Shield, we ended up paying them $75 for a pound of Freon. American Home Shield is a great product and it protects the consumer and their home.

We had a technician come out and help us repair a dishwasher. To submit the claim with American Home Shield, we spoke to a representative who had us get in touch with somebody at the contractor's company. Ollie, the technician who came out to do the work, is a nice gentleman. He was very good and he did a wonderful job. He told us to give him a callback if we had any concerns or problems in the future. Everything has been working great ever since the repair. I would definitely refer AHS and Ollie as well if he is still with them.

I was at work and I didn't wanna use the computer there so I called when I filed a claim with American Home Shield. It was a quick fix and the technicians who came out were very good. We’ve used AHS a couple of times and it has been good for us. People should do it.

When we submit a claim to American Home Shield, we either call in or do it online. Their website is sufficient but it's not great. It would be better if we can type in more information about what the issue is, as well as make requests or comments so that the person coming out is fully prepared. While the contractors they sent out were able to complete the task, some have been a little dismissive, which is disheartening and it wastes time. The refrigerator repair person and another plumber were great. But the time before that, we had a plumber for a toilet, and they were dismissive and made us feel like we didn’t know what we were talking about. Heating has not been so great also. Other than that, there was water leaking in one of our appliances and AHS was able to get DMV Pro Tech within 48 hours.

Our backup gas furnace for the basement, the number two unit, wasn't starting so I called American Home Shield and filed a claim. I like submitting claims online because I can just go in, do it, and AHS will respond quickly, but I use the over-the-phone option as a backup if there’s something I can’t get done online for some reason or if I don't receive any answer. AHS sent Rapp's Heating and AC and the tech wasn't able to get the unit fixed as it needed a replacement board. What he did instead was he temporarily set the unit up so that when we put in emergency heat - when the thermostat says, “It’s time to get warm” - it would automatically turn on. It took about a week to get the part and the guy came and replaced control board so that it would be part of the smart system to turn on when and if it needed to.

American Home Shield sent Beck Plumbing when there was a leak in my restroom. My older son was here when they came, and unfortunately, they didn’t do a very good job. It was leaking worse than what it was before. So I had to call them back, and they came back and did what they were supposed to, and it was fine. The toilet was loose ad they made it stable. They fixed that one really well. The only thing that I didn’t like was that they took the leaking, but they didn’t change the hose. They left the same hose that I’ve had. But America Home Shield is great, and I like it.

I had an issue with American Home Shield. When I phoned to resolve issue, I was on hold for 21 minutes then I hung up. Phoned two hours later and was on hold for 25 minutes before I finally hung up. I tried yet a third time later that same day and I was on hold for 32 minutes, then I hung up! I never did speak with anyone who could resolve my issue. I went to their website and tried to chat, but each time I got a pop up that said, "Currently all representatives are busy". I got that pop up over and over again over a period of one hour. Then I thought I would email however they do not provide an email address to contact customer service. Not a good company to do business with. Choose another home warranty company or you will regret it someday. Just saying... They are really bad.

After having AHS coverage for one year, I decided it was not a good value and didn't renew. I informed AHS more than once I was not renewing, yet over 6 months later they keep sending renewal notices. Very annoying!

This company was very responsive with my first repair, my dryer. It could not be repaired due to an expired part, so they replaced my dryer with a new one. Item number two, my stove cooktop, I have contacted and contacted AHS for almost two months, and to date no results. They have sent two companies to my home and both of them have deemed it not repairable. AHS representatives continuously tell me someone will contact me within 24-48 hours, I always have had to call them back. They put me on hold and say they are contacting the repair company, and when they get back to me the reply every time is that they could not contact the repair company. I have no choice but to cancel my contract.

It was cold and I turned on the heat, and it would never trigger on. You could hear the furnace trying to start, but it would never trip to blow hot air. So I gave American Home Shield a call and I sort of had an idea what it might have been, so I told them that on the phone. I wasn't able to do the claim online. It said I had an outstanding balance of $75 from a previous one where I had filed a claim and no one ever showed up. And the individual kept calling and delaying, so I just called Home Shield back and said, "Just cancel it.” And so, that ended up staying on. So, I couldn't do it online like I wanted to. I had to call and get it corrected for a second time over the phone. That probably was a negative to figure in these scheme of things, but everyone I talked to has always gotten things done quickly and courteously.

My washer was acting like the tumbling was out of balance. I submitted a claim for it online to American Home Shield. They sent out a contractor and the guy who came found the problem and did a fantastic job. He explained to me what was going on and got it straightened out.

I'm a realtor and because of that, I have a relationship with the sales agent here in town and when I submit a claim to American Home Shield, I just send her a text. The contractor sent by AHS is fabulous. His name is Vladimir and he's one of the nicest servicemen I've ever had in my life. He has a great, can-do attitude. Nothing is too big or too small, and he's there to take care of me. My washer sounded like a helicopter was landing in my house, and looked at it and said the bearings were spun out of the tub. He ordered new bearings and we're waiting for them to come in.

I was having an issue with my dryer. I called American Home Shield to submit a claim and the filing was an easy process. I was contacted by the repair company the next day, but then they gave me a date two weeks out. I contacted American Home Shield and they assigned my claim to another repair company which they came out the next day.

American Home Shield's website has that little pop up and it usually pops up for a live person, but sometimes a live person to talk to is usually better because not everybody can talk as fast. I give my daughter permission to call them when she needs to, but she is deaf. So American Home Shield could have some more ESL or deaf reps. Online is one thing but it's because sometimes their language is a little different than what we speak. I tried to have my daughter do it one time, and they didn't understand what she was trying to say. They should also give an option to talk to somebody when a person submits a claim online.

I had one leaking faucet in the bathroom and a couple of other faucets that were leaking inside. The screw was loose on one faucet. The Just Plumbing guy came for it and when he got in, he walked to the bathroom and did not even touch any of the faucets. He asked me to show the faucets and I did. He noted it down, directly went downstairs and connected the water pressure thing. He did not show me how much the pressure was and when I asked him to show it, he said he couldn’t. He wrote a report saying that it was a secondary damage and he doesn’t cover it. Then, he walked away.

We've had great experience with American Home Shield. They have been very responsive and they send good people. They’ve been very clear over the phone on what my daughter has to pay. She renewed the contract which was a good sign that she's very happy with the service. There was a leak under my daughter's sink and there was a problem with her dishwasher. AHS's contractor came and they did something. When they left the first time, the thing wasn’t quite attached as well as it should. She had them back out to fix that and they fixed it perfectly the second time. The other thing was, there was a leak inside the valve in the shower. They had to install a new valve and they opened up the wall on the other side and fixed it. They were great. They were very neat and very clean. The plumber couldn’t have been nicer. Having American Home Shield is a good thing to do. It gives us peace of mind.

My microwave was not working properly. It would not close so there was a problem with it. I'd prefer to call so I could talk to people ‘cause sometimes I had a lot of questions. But this time, I didn’t. I decided to do it through the ticket system online and then I chatted with the individual with a chat option to make sure I did it right, ‘cause it was my first submitting the request. It went smooth. Then the gentleman who came down was very humble. He asked me what was wrong and I told him what was happening. He looked at it, cleaned up the area, did what he was supposed to do, suggested some things, and took care of the situation. Once he got it back up and running, everything was good. American Home Shield covers more than the other company I was with before and they're great so far. I haven’t had an issue yet.

We have a French door refrigerator and the centerpiece on the left-hand side that closes the door had cracked from the hinge. It was a very easy fix and it just needed to be replaced. We’ve had American Home Shield for nine years in this house and other years in our older house. As a recommendation from me as a consumer, American Home Shield needs to scrub their list a little. I have nothing against small, private vendors because I’ve had them come and they had been wonderful, but I’ve had two situations with the vendor, Country Care, where they never called and they never showed up.

There were sparks when we turn on the light and so we asked American Home Shield for an electrician. He came on time and was very polite. He changed the socket and since I already paid online before he came, he told me that I didn't owe him anything. I filed the claim for that online and it was very easy. The online claim process is very much faster. On the first times, I submitted claims over the phone but there could've been many people calling so it was a long wait sometimes, especially on a Monday. It’s our second year now with American Home Shield and every time we had a problem, it was fixed and then there wasn't any more extra charges. I wish the service is cheaper as it costs $75 and it would be easier if it were less. Other than that, I have a good experience with American Home Shield.

The oven was not heating and when I submitted a claim online to American Home Shield, it was just a couple of days before the contractor came out. I asked him what was wrong with it and he explained it to me. It was the igniter for the oven and he repaired it. When I had a home inspection, they inspected the oven and it was fine. However, when I used it, it didn’t work. So, you just never know when something's gonna go wrong. Also, you just never know when you're buying a home that was owned and lived in by somebody else. I've known other people who had American Home Shield which was why I purchased the warranty. It is extremely valuable. If something breaks that's under the warranty, it's covered for the repair and if it's unable to be repaired, they cover the replacement. So, it's worth the money.

We’ve had American Home Shield for years. My mom has had it and I didn’t know it existed. When I told my mom we were having a problem, she told me about it and so then I was able to sign up for the online portal and be able to look at the contract. So now, I have an idea and I'm familiar with them. A couple of months ago, I had a plumbing issue and one guy came out. He wasn’t equipped to do the kinda job he identified. So, American Home Shield had to call another one and Josh, the technician, came out. He was local to me, so if I had an issue, he could swing by at the end of his day and re-address it. That experience was really good. However, I still don't have my second issue dealt with.

When I had no hot water, I filed a claim online with AHS. Their website was fine. Plus, the interactions with their tech were good. My water is not as hot as it used to be, but I do have hot water. I'm very satisfied with the experience.

Our garbage disposal went out, and I called the number that was in our contract and set it up that way. American Home Shield told me that ASAP would be giving me a call, and ASAP did within two hours after I submitted the claim. I was very impressed. ASAP said that the service guy would be out here in about an hour and a half, which was fine. However, about 20 minutes later, they called me and said the service tech had a family emergency. There was another tech that was here within less than an hour, and it was the owner of the company. He was a super sweet guy that installed a new garbage disposal. He had to do some plumbing work under to make it fit right, which he did. Every time that I had to call the office to talk to somebody, they were so considerate. We were thoroughly pleased with them.

In the very first service call we got, the garbage disposal locked up. I did not know that I could get an Allen wrench, go under the bottom and turn it around three or four times and it would start working again. When the contractor came out, he did not tell me that. He got his Allen wrench out, turned it around and it started working. He was there for less than a minute and I had to pay him $75. I was hot about that. I called AHS and complained about it, but they said there was nothing they could do. I still wanted my money back because I felt like I got ripped off. The only time I get to use the warranty is when something breaks. If something doesn't break, I don't get to use it but I still gotta pay for it. I’m also not happy with the way AHS's prices keep going up.

My best friend referred me to give American Home Shield a try. I had a negative experience with one of my two refrigerators that eventually turned into a positive. I kept calling to get an update and then I let time go by and I wait till it breaks down again. After paying for several repeat repairs, eventually, it was replaced and I was grateful for that. But it took a while to get to that point. I also had a good experience when I used the plumber when my pipes were clogged. Then, I had a decent experience with a different plumber that I used a month ago. Overall, despite negative articles and things that I've seen about companies such as American Home Shield, it's been a decent experience for me.

The heater was not heating properly and I submitted the claim online on the AHS website. Within an hour, Service Contractors of Texas reached out to me and scheduled an appointment. The contractor was very friendly, and he was quite experienced. In the beginning, he couldn't find the problem that persisted and eventually, he had to go on the roof. He had a short ladder, but he went anyway and he managed to get on to the roof, so I was very pleased. The capacitor of the compressor was bad, so he replaced it and now it's working well. I had a good experience.

I made the call to American Home Shield when there was water coming out from the ceiling. When the individual came out and looked around and said he didn't find anything and that maybe it was a tub leak. I liked the guy and he was nice and helpful. But there was no physical work done. There was just his verbal communication on what he thought the problem was. The ceiling is still leaking. It was a long wait for American Home Shield to call me back. They said there was about 40 people ahead of me, so I had to wait 45 minutes for them to call back. They called back, and I resubmitted the claim and someone will be coming out again. I’m not always satisfied with American Home Shield, but they’re good.

The drum of our dryer came off of a roller. I called American Home Shield and submitted a claim for it. Greenway Home Services was assigned to the claim and it took them a few weeks to come out. The tech who then came was professional. He had to order a part and that took another couple of weeks. We were in limbo for five weeks in total but the unit has been fixed. My experience with American Home Shield has been better than what I experienced with my previous home warranty company. In the short amount of time that I have been with them and in the few times that I have used their warranty, AHS have been very responsive and professional.