American Home Shield Reviews

From the time I placed my call to AHS, I was contacted within 24 hours of my call from the contractor. I have had AHS for over 7 years and this was the first time my problem was not fixed on the first attempt. However, they were quick to respond and fix it right away. Customer service was very professional and helpful.

I Had to have Hot Water Heater replied recently. AHS was "Johnny on Spot". No problems, I would recommend AHS to every Home Owner.

I've always had good results with American Home Shield. The companies they use to perform the maintenance have always been professional and have taken the time to explain any and all problems.

It seems that every renewal period the monthly charges go up. I don't understand why. It also seems to happen without any warning. Happy with service, but very disappointed with the increase in monthly fees. You would think there could be a discount for being a longtime customer. Guess, that's just wishful thinking on my part!

The wall oven was out of order. The response was fast, a technician came and identified the problem, since there was a need of a spare part that was not on stock it was back ordered. It arrived on time and the technician came and fix the oven.

I have been with AHS since 2009. It was recommended to me by a friend. I have found their staff helpful and friendly. Their contractors have always been the best and quickly diagnosed the problems. So far the warranty has covered my repairs in full. AHS is well priced.

Timely service by friendly, competent individuals on a very timely basis.

Refrigerator repair - Technician was very prompt, had the needed parts and did a great job repairing the problem on first visit.

AHS has always been prompt in response to service request and dispatch of technicians. They diagnose the problem and get a solution in place quickly. If they don't get it right the first time, they will come back at no charge until the problem is fixed. A part went out on my A/C and the technician diagnosed it and it was fixed within the hour. They were out on the same day I called. That is saying something for Arizona!

Submitting a claim to American Home Shield was great. All I had to do was get online and explain what was wrong and just put it through. I sent a claim for my air conditioner two weeks ago on a Saturday evening. I put it in an email and it went to Crouch Plumbing and they got it early at 7:00 AM. They came out immediately and diagnosed the problem and got it fixed that day. The contractors were just great, very positive, polite, and helpful. It was a very helpful experience and it was one that was just pleasant and very efficient and helpful. It's efficient and I have recommended it to everyone I know who owns a home.

I felt the the uncovered replacement by the company sent by AHS, overcharged for a new installed garage disposal.

I have truly been satisfied with services from American Home Shield Warranty program. This program has been a blessing to me in many ways. It has saved me a great deal of money and etc. I remember when my air condition went completely out and could not be repaired. They immediately did the necessary paper work and the unit was here the next day and properly installed by Myers Air Condition service. They were kind, courteous and very prompt with their services. Due to the fact I have a medical condition they wasted no time in ordering the unit and getting it running.

The coverage is a bit limited, but when a covered item needs repair, it is handled quickly and professionally.

The baffle broke in my Neptune Front Load Washing Machine. At first, they thought it was my fault. After further inspection by Dino Factory Authorized Service, they discovered my stainless steel tub had what you call Oil Can Syndrome. Dino's is excellent and they are very knowledgeable. AHS is now replacing my machine at no charge to me through your appliance replacement service.

My oven decided to chose its own temperature instead of the temperature we set on the dial. I called AHS, and a very polite gal helped me open a work-order, and schedule the service call. The Tech arrive right on time, diagnosed a bad temperature control unit. He checked to see if the part was still available for my 23 y/o GE Oven. Well, it turns out the temp. unit's been discontinued for several years, and no longer available. He explained the process of replacing my de-funked oven at no charge to me (beyond the $75.00 service call fee). Since all this transpired on a Friday, I figured that it would be at least the end of the following week before I heard from AHS. Wrong! I received an e-mail first thing the following Monday, that contained 3 new oven models to chose from. I made my choice, and returned e-mailed it to them. My new oven arrived Wednesday morning, along with two installers swap old for new. An hour later they were gone! And so was my old oven and all the trash. My new oven is in place and working great! Thanks AHS!!

Nothing is scarier or more aggravating for a South Florida homeowner than air conditioning trouble in the summer. But between American Home Shield and Automatic Control Air Conditioning, I had no fears and no worries when my A/C system developed problems. AHS processed my service request quickly. Automatic Control responded likewise, showed up on time and quickly diagnosed the problem. Within 48 hours, it was all taken care of.

Called AHS when our tenant said the disposal was not working. By the next day the replacement was in and all was well. We are happy with the service, as we are 1000 miles away from our house and have to rely on AHS for service. Things just work smoothly. Thanks!

The move into my first home was very difficult. American Home Shield has helped us immensely, we are forever grateful that someone was on our side helping us!!

Air conditioning was not working. Called American Home Shield and they were quick to have someone call me to schedule an appointment. Due to the floods on the day I called, the repair was completed the following day. Communication was excellent and I would recommend this service.

The call for service was handled professionally and expeditiously.

I have just finished my first year with American Home Shield. I had to call them on three issues and each one was handled exceptionally. Their operators are friendly and helpful and their contractors have been highly professional and very prompt. I recommended them to a friend and he called me to thank me after his first call to American Home Shield. Very good company and very good value.

I was very satisfied with my 1st experience with AHS. Thank you for delivering!!!

Absolutely worth the premium...this has been a particularly bad year for my HVAC system at my house. My furnace went out during the coldest few days of the winter when the temps and wind chills were in the negative 20's. My service was restored within just 2 days. Then at the beginning of the summer, my AC went out as well...both systems were replaced with new more efficient systems in a short amount of time and mimic all out of pocket expense to me, a single mom without the means to replace either system. I am eternally grateful to the guys at M-K Butler for all of the help they gave me.

I have had a number of occasions to have service under my policy. To date, i have been extremely satisfied with the quality of service and the responsiveness of the contractors.

The first company you sent was not good. Quickly said what was wrong and changed a part. Refrigerator did not work after he left. Second company you sent was excellent. Did extensive work and made sure unit was running prior to leaving.

The contractor was here within 24 hours of our call and cleared the drain stoppage within the hour after arriving.

I highly recommend American Home Shield. The service and promptness are superb. My old refrigerator stopped working. AHS replaced the old unit with a wonderful unit. I paid a $75.00 service call fee and AHS replaced my unit with a $1199.00 new unit. I worry about a lot of things, but I never have to worry about American Home Shield.

After waiting a week in ninety degrees temperature and having to make an appointment with a new company that addressed the problem but did not fix it However my house is cool.

Very happy with the technician - neat, professional, on time. The only issue was that it took multiple visits to fix the problem.

Awesome!! The A/C contractor was on time, resolved the problem by calling AHS to report the problem and get approval for the replacement. All was repaired within a matter of an hour.

Fast, friendly and efficient; quick and professional vendors! Great customer service!

We had our pool filter that the bottom part of the housing had sprung a leak. The first contractor (Champion Pools) came out and denied service without even attempting to do anything, due to I had sprayed some stop leak material on the leak in an attempt to stop the water from coming out. I feel like the contractor was lazy, it was hot and it was my wife that was there. After discussion with AHS, they sent a second contractor out (Expert Pools) who agreed with me because it was very apparent that the stuff I had sprayed on in no way damaged anything. It scraped off rather easily and he wound up finding the leak and replacing the bottom housing. This was thanks to you at AHS who trusted us that the first contractor did not do what they should have and Expert Pools.

Our 30 year old washing machine had served us well but eventually gave out. Unable to find the parts, AHS gave us a reasonable amount to buy a replacement. The contractor was efficient and coordinated everything with AHS. A no-hassle experience.

Our heat pump and inside unit needed replaced. Three guys came and worked all afternoon. Our old unit was not cooling and we couldn't keep warm in the winter.

Very happy with the quick service on my repair. Air Pro Master was very speedy and helpful on the repair.

I had a issue with my washer and they had it fixed for me in no time at all. I was really surprised.

The professionals who came to attend to problems in our home on both our central air conditioning and on our pool equipment were very responsive, arrived on time, and performed their work thoroughly and in good spirits.

I have been a member of American Home Shield since 2003 and have used their services many times. I have mostly had good service (there was a bad service rep in Johnson City, TN but was able to get a replacement rep) reps and the service has always been honored by AHS. I have recommended AHS to all my neighbors wherever I live and have done so with the greatest of confidence in the referral. I have now built a new home and was offered a great deal on service protection for a new build. I have used AHS for this home several times and the reps they send have always been knowledgeable and courteous. I would not think of owning a home without have an AHS service contract on it.

I contacted AHS in April because the downstairs central air was not cooling. Tri's Heating and Air was the company that provided service. The tech added freon and said to call back withing 60 days if the unit did not cool the house. I contacted AHS again in June because the upstairs unit was not cooling and the downstairs unit was making an unusual noise. A tech from Tri's came and told me that there was a leak in the downstairs unit. He added nitrogen with more freon to determine where the leak was located. He also added freon to the upstairs unit. AHS approved a return service call and the tech came today. He said the evaporator coil needed to be replaced. He will return when the part comes in.

The job was completed June 30th at about 2 pm by D & G Garage Doors. A part had to be ordered with the approval of AHS. It was definitely worth waiting for and I will recommend this company. I am so glad I am a member of AHS.

The warranty co was a god-sent for my repair needs. My only concern is there is no emergency #. Had to call another repairman for the overflowing toilet.

Did an outstanding job making minor repair of a/c. Best company I have ever dealt with... I highly recommend!!!

I called and the response time was very quick, the company that did the repair call to set an appointment with me. And when they came the next day they got the job done. Turns out I needed a new control panel and now my oven is as good as new again. I feel happy and safe to have AHS in my corner for any of my household needs.

June 23rd, Home Owner called American Home Shield (AHS) requesting service on Hot Water "Pilot Light not staying Lit" AHS Dispatch: 290389782 Vendor: The Plumber". June 26, VENDOR COMES OUT, does not diagnose problem, only lights heater and leaves indicating if problem exists: “Pilot goes out" call back. Day 2, June 25, Home Owner calls AHS back again requesting SAME Service on SAME water Heater - "Pilot light" not staying lit, Dispatch# 290703572 Vendor: The Plumber. Vendor comes out, same results: "ONLY LIGHTS PILOT" and again does not DIAGNOSE ACCURATELY PROBLEM, only tells Home Owner pilot "NOT GETTING PROPER CIRCULATION in ATTIC".

The contractor was prompt and courteous. He took the time to explain what happened and what he would do to repair it. Your customer service staff are the best. They are always willing to understand the problem and to get it resolved. I could not be happier with your warranty and do not plan to be without it.

It is very easy to get service for whatever is broken in my house.

Excellent service! Thanks.

My experience with American Home Shield has been good so far. I'd recommend them.

My washing machine was making a lot of noise and I assumed it was the bearings. I called American Home Shield and they sent someone out right away. They required a second opinion because of the cost they were told it would take to repair it. I was told Sears couldn't be here for another week, but after calling Home Shield and explaining I couldn't wait that long, they called Sears and got them out much sooner. I was given the option to have it repaired, or given the amount it was going to cost to have repaired, put towards a new washing machine. I decided to purchase a new machine since I needed a larger machine. I feel they went out of their way to accommodate me, and am very happy with their service.

I had RELAXED HEATING AND AIR come out to fix the A/C and furnace. I had asked to be the first call on the serviceman's route. I am a sales rep. I normally leave the house at 6:30 or 7 am. Relaxed's idea of early is 9 am. The serviceman didn't arrive until 10:30 am. He was not finished until 12:30. I think you need to find service agencies close to your subscribers' zip codes. Also, find companies that are able to have their techs come out at 7 or 8 am.

Technicians were friendly and knowledgeable. They came prepared with the proper tools and replacement parts to facilitate a quick and effective repair. Couldn't have asked for more!

We bought an existing home and had been in it less than 6 months when the water heater broke and flooded the utility room. We called AHS for the first time (and wondered would it really work or would we get some kind of run around). I'm pleased to report that the entire experience was fantastic from the CSR at AHS to the CSR at the contractor to the tech that came out and installed the replacement water heater. Professionals all the way. And to top it off, the replacement water heater was a top of the line unit, not some cheapie from a discount retailer. All it cost me was $75.00. No hassles at all!

I have only been a member of AHS for a few years and had never heard of this service before I was introduced to it. My real estate agent recommended it so I signed up for it. They told me exactly what was covered and I have contacted them about 4 times, 2 times for an a/c problem and 2 times for an electrical problem, and each time my problem was addressed immediately and I was very impressed with the service I received. I would highly recommend AHS.

Unit outside making a loud and squeaking noise. Call and next day someone was there to repair.

I was well pleased with the service and speed of my service request order. I went online with request and a repair person phoned me right away. The repair was done and I am happy. Thank you AHS.

I have several of my properties insured by AHS and have been with you for many years. I am a real estate broker and would not go with any other company. So far so good!

In one word, Super! The contractor called to let me know he was on his way. He was on time, clean and friendly. He explained what went bad and why. To my surprise he even had the replacement part with him. No return visit required. I don't think it could be any better.

Second service call within one month. Serviceman said thermostat cover was calibrated with thermostat and it's not. Air went out twice within one month. Had to wait days to get service both times. Same service people forgot me last year.

Heat and Air & Dryer - Very please with both to the service techs.

I have always received great service from American Home Shield. Fast and professional service every time!

I have had several claims with American Home Shield. They have made several repairs to my A/C and heating unit. They have replaced my hot water heater when it blew out. Repair work was done correctly and efficiently by their contracted vendors. It has saved me several thousand dollars. Glad I have the coverage.

Our central air unit went out and American Home sent out a repairman within a few days. We had some trouble with the first man. I believe maybe you should screen the people better that you send to our houses. As customers, we need to feel safe with the knowledge that the people you're sending to us aren't ripping us off. In the end, as usual, you came out on top and we would highly recommend you to all of our friends.

I'm very impressed with AHS and the company they used to replace my hot water heater. I entered a claim in the morning, and had a brand new heater by the afternoon. The workmen were knowledgeable and fast!

We have had occasion to use plumbing and electrical services this year. We have been contacted quickly after notifying AHS of a need for service, and those rendering service have been competent and quick in restoring service. In fact, all of the service personnel who have come to our home over the last many years have been of high quality.

American Home Shield Is The Greatest

Air conditioner had to get fluid to improve the coolness. The company had to come twice but everything worked out. They were fast and courteous.

I don't know the order number, but my electric stove coils in the oven started burning and burn completely out and American Home Shield sent out a repairman and I had my oven back in working order the next. I was very happy to go back to my baking.

Good experience in dealing with the air conditioner company Aldco. They repaired my unit and are knowledge, polite, courteous, professional. They know air conditioners.

Vendors are always courteous, show up on time, complete the job competently.

We have been very pleased with our home warranty. We purchased our new home, and after we moved in, our water heater needed extensive repairs. It took a while for the service technician to order the correct repair parts in, but once they were in, we were fixed up in no time. The cost of this repair alone more than paid for the home warranty. The new appliances have MUCH more technology, and parts can be very expensive, compared to just a few short years ago. Not to mention, even if you are pretty handy and could fix your older appliances, things have changed. My wife & I are 100% satisfied with our home warranty. It was a great choice!

No hot water from water heater. Contractor was on time and within 20 minutes he knew what the problem was.

Everything went ok. Had to wait on a second opinion, just made it take longer to be repaired, was out of air conditioning longer. I have asthma and so does two of my grandchildren. This made it rough on us. So madee to help your customers have less down time, you might want to make sure you are hiring the right people to do what you want done. Thank you.

Washing machine not working. Most of the help has been very good but response time could be better.

I left and went to another warranty service for a slightly cheaper price. I found during the year I was away that the other company's contractors did not contact me or return calls right away, even for some minor repairs. Then I had a biggie, a leak in a slab. I found out that their coverage was only half what I would have gotten with AHS. I am so glad to be back with a company I can trust to take care of my problems!

Ahs is very quick to respond when service is required, the only draw back is some of the company that they uses is questionable. But if you are dissatisfied for any reason with the services that is provided, they will do everything in their power to rectified the situation.

I had listed my home for sale with a realtor & was going to offer a AHS home warranty. Big, big, big, mistake. Once you list your home and you sign up for the home warranty, the realtor calls it in. Well, we were gone for the weekend and 4 days after signing up with AHS, which is for home buyers and sellers, we discovered a water leak but could not determine were it was coming from. It was coming between the walls. The hot water heater was leaking from underneath. It soaked the carpet in the bedroom downstairs. The first technician came out in two days and didn't even think it was the hot water heater & it was called in 2 days later. They denied it saying that it was pre-existing before the contract. So after some complaining and calls from the realtor, they sent another company out for a second opinion. They found the water leak underneath and said they would call it in and I got a call about an hour later claiming that it had been denied again because it was detectable. Duh, it is obvious that it is detectable.

My Tenants called me about the washer drain issue & they are on the 2nd floor condo. They also referred me to a Plumber that would give me a quick service @ a great price. He was late for the appointment by 45+ minutes. He told me that he needed to get a longer cleaning coil and it could take a few hours for $150 - $200. I declined the offer and called AHS. To no surprise your attendant/service was Great! On Time and completed the job in 30 Min. I've been with AHS for over 20 years & very satisfied with your services. I think you should hire Tony The Tiger for AHS Advertising, i.e. "AHS Service is Grrrrreat"!

The first vendor referred to me by AHS came out 2-separate times (first time on 3 June) and the problems with my A/C units was not resolved. It is now 30 June and the A/C downstairs still does not work. And now AHS is making me pay a second $100 deductible, though I reported both problems when I made my original request (my A/C unit was leaking water AND it was not cooling off my home).

Motor had to be replaced. Did a good job.

I am very pleased with the way American Home Shield handles my issues, whether it be with my central air or appliances. The peace of mind knowing that any problem that occurs will be taken care of without a hassle is well worth the price.

American Home Shield is such a great company. You contact them day or night and the turn around time to having someone help you with your home issue is quick.

I had problems with my hallway sink clogging. AHS sent out a plumber and the problem happened again. I want to personally thank them for addressing my needs immediately. Thank you for being there when I needed you.

Any and all experiences that I have with any work orders I've called in have always been handled very professionally and with the problems corrected in the least amount of time. Two of the problems I've had was handled by Bissett plumbing and a/c and was corrected in a very professional manner. I would highly recommend American Home Shield for any home repairs needed. This I would rate as a 10 plus.

Easy one stop shopping for all our home repair needs. Once you subscribe to their service, you simply go to their website and submit your needs. They will then schedule an appointment with one of their services and the bill is covered by AHS, after your deductible. Have several services done from appliance repair to AC to Plumbing issues and although I had an issue with one of their service providers, AHS was quick to take note of my problem and offered a solution I was happy with. SO yes I would recommend them.

Our service call was assigned to Arctic Air Service & Maintenance. They came the next day after I walked into a pool of water in the hallway. The air conditioner had leaked enough that it was in the hallway and two bedrooms. I was very glad that they came out and repaired the leak. The service personnel that came was very quick in finding the problem and repairing the problem.

I have ask for service and got service in one or two days is some times ok. And the same day. Thank you A.H.S.

When my hvac system failed earlier this year, it was not a stressful time because I had American Home Shield. Just a phone call to set up a service visit. We were back online the next day. No surprise costs, no stress.

Our gas range needed fixing because we could smell gas when we tried to light the oven. AHS sent a repairman, who found the trouble and found that the range manufacturer no longer made the needed part. The gas problem could have resulted in an explosion, destruction of our kitchen, and injury to us. AHS replaced our range with a new one.

This man is to be commended for an excellent job! He came out to clear a slow drain in my kitchen and he got it draining again. But he said it wasn't draining fast enough, so he went out in the 101 degree heat, up on my metal roof, and spent half an hour clearing the vent pipe. It was a brutal job and he could have gotten away without doing it, as I wouldn't have known any better. As a result, my sink drains beautifully AND my dishwasher performs much better. I am so impressed and so grateful to this man! He is an excellent representative of your company!

American Home Shield did an excellent job for me recently getting my problem fixed quickly. I explained that I have a family member on hospice care and needed my a/c fixed that day and they were able to find a service agent that came out and fixed the problem that same day! I was very happy with the results!

The Air Conditioner was sweating and we had to call AHS who in turn called JMC Quality air to fix the problem who fixed it.

It took two different techs to fix my refrigerator, but the second tech done a great job!

My A/C went out just as I was getting ready to go a week long business trip. YOUR REP was AWESOME, the service request out and was rec'd by the AC company within 10 minutes. AC tech at my home the next morning first thing. New unit approved and installed the day I left. YOU MADE it so EASY!! I have always been very satisfied with your company and have given out your info to neighbors but after this experience, everyone was impressed and several have purchased your plan. CANNOT THANK YOU ENOUGH!!!

I called AHS to report that I was experiencing problems with my pool. The pump was no longer working. I placed the call and a repairmen was notified within a very reasonable amount of time. Needless to say, the job was done in a timely and very satisfactory manner. The repairman was exceptionally friendly and very professional.

The cost to fix our old washer was too much and it's age, so they offered $'s for the purchase of new one and we accepted.

The repairman who came to fix the refrigerator was excellent. He dealt with the problem efficiently, arrived on time and was very courteous. Would highly recommend.

The call was handled promptly, repairman came on the scheduled time and the part replaced on the first call.

Personnel was professional, explaining the problem and solutions. His work was exceptional!

Our request for service was handled quickly and efficiently and we were completely satisfied with the performance of AHS.

I contacted American Home Shield regarding my air conditioning that went out in the middle of the night. They responded with a few hours and had a serviceman out the same day. While he was here, he checked the entire system and replaced what parts were not working property. I only paid the service fee... the rest was on American Home Shield's nickel. Thank goodness I had them.

The work was good but I wasn't happy with the cost of the replaced stopper.

The contractors American Home Shield uses seem to be your average home repair guys. I probably would chose the same contractors on my own if we didn't have AHS. They usually call within 24 hrs of our request for service and we get something scheduled. We haven't had any problems or complaints about the repairs that have been completed. I would definitely recommend them to friends or family that are home owners or thinking about buying a home.

Last year due to issues with my home heating and air conditioning system that were covered by my AHS contract, I signed up for their preventive maintenance contract supplement. Based on their literature I assumed this would be a reasonable means to obtain service and inspection of my system and to be proactive in preventing unexpected service calls for system failures.

We had several plumbing issues that needed attention. An appointment was made within minutes after calling. Service was quick and professional.

All plumbing attaching filter rerouted to simplify operation. Technician installed filter, cleaned up site. I was very pleased with Allison Pools, the company selected by American Home Shield.

Heat pump fixed! Seems to be working very well.

AHS has been great... no complaints. Any repairs I have needed have been done to my satisfaction... but I think they have wasted a lot of money nickel & diming an item's repair beyond its life and worth. They will spend more money trying to fix a dated item over & over again than they would have spent to replace it and be done with it. I think they would be more cost effective to review the age or potential future output for an item's continued repair costs... and just replace it as opposed to here & now saving a dollar.

Poor----- First operator said she could not find me, because I did not have my current contract # (It changes every year). Then told me I did not have service with you! AHS should use an account # that can be used every year regardless of contract #! The second operator could not find my name in your files either. Requested a supervisor, then gave up after a long wait.

We have only had to use our plan a couple of times but each time was extremely easy and painless. Our claim was submitted online, we were contacted by a local contractor, and the repair was handled in a timely fashion. You can't ask for better than that. I appreciate your service and look forward to continuing it.

My experience with American home Shield was outstanding. Their web claim system was very efficient, their response was second to none. They replaced my water heater without any argument. Also, I was amazed that the job was done over the weekend.

Always on time. Very professional men. They get the job done properly and in a timely manner. They always clean up after their work.

My wife and I purchase a new home that came with American Home Shield (AHS) warranty. Our realtor explained to us how wonderful it would be to have a warranty and not have to worry about any major repairs. We moved into the house on 1 May 2014 and we noticed a water leak coming from the washer area. So, we called AHS and put in our first work order on 4 May 2014 because the website prompted a message error to call them. The call was not difficult to make and I was met with nice friendly customer service that provided me a company name and work order.

I would first like to say that I was very pleased with the representative from the company that was sent to fix my A/C. He arrived on time and was professional. However, I live in Arizona and I think your policy of a 24 hour repair time is unreasonable for A/C repair in this state. I feel this type of repair in the summer should be considered an emergency. Two days prior to my A/C breaking, 20 dogs died in a facility when their A/C went out. When day time temps are 110+ on average and only cools down to the high 90's or 100's, no A/C can now become life threatening. I was disappointed with the response I got from the rep I spoke with from your company who had absolutely no understanding or consideration for my concern.

Washing machine - ahs was great with repairs/Replacement. Stove - great repairs.

I was referred to American mechanical heating and air by American home shield. My appointment was for June 19, 2014 12-4. I received a phone called from receptionist (Debbie) to pay for service before rendered. She stated anything over $100.00 has to be paid in full before technician can come out. Wow, I never heard of such thing. Two young guys came out to repair ac less than 24 hours, ac still not working. I called the office the next day and spoke with the same receptionist. I explained to her situation, house is very hot and need for someone to come out and repair my ac. I was told they were booked for today and she can get me in first thing Monday.

Latest visit is repair of leak in kitchen.

The service man was on time, fast and efficient. There was no pressure or upselling which is always refreshing. Thank You.

Four years ago our central A/C-Heater broke. AHS sent out a repairman who said it could not be fixed. AHS replaced the entire unit. They saved the day. Now 4 years later the A/C is pumping out warm air and it's 107* degrees outside. As I write this I am waiting for the repair specialist to come. I am thankful to have AHS.

I had to call Home Shield for three different problems. The courteous representative was extremely courteous and responded to my problem immediately. I highly recommend American Home Shield to every homeowner. Thank you.

Great person, she was very knowledgeable, and I will definitely ask for her company again.

We have been with AHS for over 10 years. Because of our most recent experience, I would never recommend them to anyone, am telling everyone I know not to use their service and will not be renewing our service contract. We had a service call for a leaking water heater. After the technician took less than 5 minutes to assess the problem, he just left.

I called the plumber direct .Told him about my hot water heater went out, on **. He told me to call AHS, and report the outage. I called AHS, they within minutes sent plumber an email with all the information. He fixed the hot water heater in less than 2 hours that I contacted AHS. Now that's service.

We have had a number of repairs in our home, and the response has been immediate and we have been very pleased with the contractors that are sent out to make the repairs.

Second trip to fix problem with no extra charge.

The air conditioning unit wasn't working. It took a couple of days for the repair guy to come out at our home, but it was resolved within a few hours. The contractor went above and beyond any expectations. Some companies in the past had been a nightmare and this company was anything but. They were awesome and it was totally unexpected. The unit is working great now. It was a pleasant experience with AHS. We had a lot of stress and concerns, but they got the problem solved in a timely manner. I've recommended them to two of my neighbors and know for a fact that one of them had signed up.

Excellent response. Great service and value.

Water heater went out Thursday. I called American home shield Friday to request service. A service tech called Saturday morning to see if he could come out to look at the problem. He came out, diagnosed the problem & ordered a water heater installed Monday morning easy as that!

We have been with AHS 7-8 years already. Very pleased with the affordability, and the repairs and replacements provided. One thing to remember, some folks do not like the 'Service Fee'; however, if you call for repairs directly, in most instances, you will pay the fee anyway. Very satisfied with our experience. If I could offer AHS one suggestion, it would be to narrow the time for Heating/AC repairs to occur. I would recommend AHS to anyone concerned with cost and service.

AHS has been quick to respond when I have had to call for repair. The service is easy to use and everything is explained clearly so you know what to expect next when you call.

American Home Shield has been outstanding. They have responded quickly and professionally to any issue we have had. Thanks.

AC not cooling. Called AHS. Communication excellent between AHS, Tech, and myself. Prompt, professional service, no hassle, problem corrected. Only downside was my cost of Freon (any amt. over $10 my responsibility).

So far we like the company .

I've had a/c problems for the last 4-5 years. Every A/C season, I'd call in to have my A/C repaired. All that would happen would be to recharge the refrigerant and say it's good. Finally, last year, Golden State Comfort recharged AND added dye to the system to locate the leak (that NO ONE took the time to do before). Well, a/c season hit this year and called in a repair. GSC came out and checked levels and the levels were low. They found the leak at the heat exchanger in the garage. While replacing the exchanger, he saw the inside of the FAU. The heat exchanger was cracked. That could have led to carbon monoxide poisoning. So, he replaced the FAU as well. We/and he, thought he fixed the system. Not. I had to call back in to have a tech come back out.

On or around May 6 I filed a claim on several appliances, one of which was the washing machine and Ice maker. I have been getting a runaround between the contractor AHS sent out and AHS themselves. It has been over 2 months now and the items have NOT all been repaired. Not until I requested to take my auto renewal off did they FINALLY ask a supervisor permission for a different repair company.. Seriously!!! Now after 2 months you are going to attempt to help????

We had a great experience with AHS and the local service company that handled our problem. Can't say enough good things about both. Thanks again.

I have been nothing but pleased with American Home Shield. They are very fast with their responses and the contractors are great. I recommend them to everyone I know.

I have had American Home Shield (A.H.S.) for several years now. As a homeowner it is a product you must have. It provides peace of mind at an affordable price and service repairs are from local businesses who are prompt, courteous and professional. There are several experiences I would like to share but the bottom line is that they all had the same result. Most recently, my water heater failed to product hot water. The pilot light was on but the gas plate was not catching. I called A.H.S. and within 24 hours my water heater was up and running. All I paid was the home service charge for the repairman visit. It doesn't end there, two months later the water heater goes out again. I go to A.H.S online and submit the work order. Within 24 hours I have a scheduled service appointment and the next day the repairman shows at my door. The water heater was leaking water. A quick call for replacement authorization and my 40 Gallon water heater was replaced with a brand new one. Again, all I paid was the service visit charge. The response time is impeccable, my family can enjoy their hot baths and showers and I have the peace of mind knowing that my appliances are protected. Thank you! American Home Shield.

Tech did an awesome job of locating defect and correcting it in amazing time.

I am very happy with the service I received. The whole service was arranged a lot faster than I expected. I called and the whole thing happened the next day. I had an excellent experience. The whole service happened so fast I was surprised beyond belief. The company that I was sent to for service was fast and professional. I enjoyed the whole thing even though my furnace was broke. I have recommended American Home Shield to everyone I know and will continue to do so.

The gentleman that you sent out was wonderful. He found the problem and fixed it within 1/2 hour. Very polite and very knowledgeable.

I'm completely happy with my warranty.

Every experience has been exceptional. Never a problem.

Advantage Air Mechanical was the assigned repair company. My first call was on 5/15. When I sent my first review I thought it was fixed. The repairman came out the same day and said he had to order a part. I was going out of town so he said he would put it in without me being there if need be. In the meantime, he said he wired it so it would work but not be dangerous. When I came back from my five-day trip, it was still working so I figured it was fixed and gave them a good review. Two weeks later it stopped working. I called them again and found out they not only hadn't repaired it, they hadn't ordered the part. They told me I had to wait for the part to come in over the weekend, in 100 plus temps. My house would get to 96 before it started cooling down after midnight. The part came in on Monday and it turned out to be the wrong part. He got it working temporarily again. They reordered the part but said it would take a week. The temp fix lasted a couple of days. In total I was without AC for ten days. It was horrible. The repairman Josh was very nice, but the company is on its face with too many calls and not enough competent people both in the office and on the streets to handle to work. You guys need to fix this. Please.

I am completely please with the service I have received from American Home Shield.

As part of our buying our home, the previous owner provided us with the AHS policy. The house has a large in ground pool. We have never owned a pool before and added the pool rider to our coverage. Any time we've had a question AHS had been there. Any time we've filed a claim they have been prompt, courteous and incredibly fair. I would recommend AHS in a second.

The repair man was great. AHS got it right and I have used AHS for 18 years

Been with them for 20 years because big repairs are never a surprise. I've seen a $600 part or more just get handled with only my regular customer co-pay. And if you have more trouble with an item within 30 days, they do not charge another co-pay. All in all, they are easy to work with, and easy to get service on your home.

Repair person came when they said they would. They reviewed the problem, ordered the parts, and came back ahead of time and made the repair. The repair person was friendly and very helpful.

I highly recommend American Home Shield to anybody who owns their own home. A small price to pay every month for your peace of mind. I've used them on a few different occasions, and the service was great - never any problems. Process from start to finish was professional and courteous.

Repairman came timely and said parts needed to be ordered, which would be done through Home Shield. Having heard nothing more for more than a week, I called Home Shield and was told the contractor should have told us the parts were being ordered and should take some time to come in. We await the arrival of the parts and the completion of the work. We have been with you for many years and this is the first time we have been dissatisfied with the treatment by a contractor.

I have been with American home shield for several years now. I recommend this warranty to everyone that has a home. They have been great to me. When I call them, they are right on it. They will set up everything for you and have somebody to call you right away to set up appointment with you. Then they will follow up with you to make sure the work was done to your satisfaction. If you don't have this today, I highly recommend that you get this today. I have not had a problem with them.

My water heater recently broke and one whole side of my home and garage was flooded. I contacted my Home Warranty company AHS and within 2 hrs. a plumber was there and the unit was replaced. I sure appreciated the fast, professional service. As this was the first time I had to use my warranty I am very impressed and plan on staying with AHS as long as I am in my home.

Kitchen Range and home AC system both experiencing problems at the same time. AHS representatives were knowledgeable, courteous and were prompt in explaining the process and getting work orders to needed vendors set up. Vendor responses were also prompt and professional.

I have never had a problem with the service. I have on a couple of occasions been less than happy with the response time of the service providers you have selected.

Dish draining - Small leak found and simple repair completed.

Fast service for both dishwasher, dryer and electricity especially since using local companies... Sears was very unreliable in past.

The ice maker in my refrigerator was INOP and it is leaking water on the floor. It took 4 visits, yes 4, to get the job done and each tech blames the other for doing a make shift job. Really. I opened the freezer door, it was frosted all over and water leaking after the 3rd visit. I could not get an emergency service repair, had to wait 2 more days. Terrible service for this repair.

Thank God for AHS. My Air Conditioner was not working. I called the people who installed my Heat Pump for service. They told me $1,300.00 and I asked for what and he stated for a coil. My husband and I discussed the cost and we forgot we had American Home Shield. To the rescue AHS. My heat pump needed Antifreeze and we have air and are happy with AHS services.

I have always been pleased with the response of the workers and quality of their work from American Shield. Disappointed that every renewal my rate has increased and my service call amount has increased. The purpose of this is to use it when needed. Your people are instructed to keep putting repairing old units as long as they can, which makes the consumer have to keep calling out service repairs - in the long run - would it not be cheaper in some instances to replace some of the units? I have had my AC/Furnace worked on at least 10 times since I have received this plan. Not once have you used a local contractor. Every guy has come from over 30 miles away. I am glad to have the plan; but wondering some of your money choices and wondering if you could save somewhere else rather than raising my rates and service call fees every year!

My Experience with America home shield have been very good.

I am very happy to recommend AHS. They have been great and all the vendors they use have completed warranty work exceptionally well and I now personally use some of the same vendors for home repairs not covered by my policy. I've encouraged many of my friends to use AHS and they have also been very happy with the services provided by AHS. My only complaint are the long wait times in the telephone for customer service.

Excellent service. Technician was prompt, polite and professional.

Our oven had a short circuit in the computer board causing the oven to catch fire. AHS replaced our oven.

Excellent and quick service.

First class service from first telephone contact to repair job completion! We will always stay with AHS!

First I value the Surveys. We are first time Home Owners. We have benefited by this Program. The Company is Professional, Considerate and Informative about our Needs. My family and I appreciated that the Company follows through on our Concerns. Thank you for being behind the Scene!

I had to have a compressor replaced in one of my AC units which was done by AHS. During the process, they had to cut off the electricity and one of the breakers would not reset (30 years old). The AC guys were not certified to do electrical work, so they called AHS and reported it. I was called in a couple hours by an electrician who came the following day. He did not have a replacement breaker (all are now of a different design). He spent half a day replacing the outside breaker box and breakers with current design. Great service.

This second and third opportunities to deal with AHS first as landlord, second as a result of home purchase, and third as seller. There is now and never has been an issue with service providers. In the last six months span I have acquired a rural home with AHS policy provided and also purchased a policy as the seller of our former home in Fort Worth. I still do not feel comfortable that AHS understands these transactions. I have filed two small claims for the AC unit in the rural home and the automated system shows no policy for that zip code. Seems much more clumsy a process that need be--and certainly is not as seamless as the service end of your service. For what it's worth, I am not a micro-picker--I have been the VP of operations of a large multi-location heavy steel operation in two states and am very sensitive to small issues like this that can kill your business if left to simmer. I want AHS to continue to grow and be untouchable in the market place.

Bathroom repairs: Fix broken faucet in master bath. Fix leak in 2nd bathtub. Replace toilet mechanism in 2nd toilet.

AHS response has always been outstanding. The contractors they use have done excellent work in a timely manner.

Technician who diagnosed problem reported we needed an 80,000 btu/hr heater. The repair firm who installed the heater was very difficult and was not professional at all. The heater that was installed was only rated for 66,000 btu/hr. Policy reads to repair or replace. The heater was over a 10% decrease in heating abilities. Very sorry service on both the warranty company and the repair firm. Would not recommend the repair firm or the warranty company.

I had no a/c so I turned in a claim to am shield on the internet. I received a call from a vendor about 2 hours later and he came out the next morning and it was a simple fix. He was prompt and professional and it all went smoothly.

American Home Shield has always been there ready to help. The work was done quickly and on schedule. I am glad I have the peace of mind this service gives.

I've had AHS for over a year and am so glad they were there when my range went out. They completely replaced it when the parts for my broken one were on back order. This year our ice maker quit and they replaced it also. The repair people are all top notch and pleasant.

Very professional and on time.

I've been a customer for a number of years. At one time I even had 3 properties covered in different states. The two investment properties had them covered for a few years and never used it on one and only used it once on the other house. I paid for years of coverage but didn't use it. It's been a valuable service for me but in the past 2 years when I did use it, the repairs were minor and not worth the monthly premium and copay. The last 3 times I used it the repairs were minor and wouldn't have cost the $75 deductible let alone the monthly fee. The repairman was in and out in 15 minutes. It has been worth it in the past but I'm not sure if I'm going to continue the service. The copay goes up each year and so doesn't the premium. I'm paying about $900 yearly.

Responsive, but question some of the sub-contractors.

One of the springs in our garage door broke and so I did the calling online and did everything automated. Within probably 20 to 30 minutes I received a phone call from the D&G Garage Door Service company and the contractor was going to be able to get me in on Saturday. We were going out of town so then he set me in at the next available slot which was on Tuesday and he got me in at 9 o'clock that morning.

I'm very happy with American Home Shield. The two times I've used their service, one was for the oven microwave and the other one was for heater pump, the contractors came out and did what they were supposed to do. Both contractors were very professional. They've done their job quickly and cleaned up after the job was done. Everything went well. So far, I haven't had any more problems with those appliances. They work like new.

Generally it's been a good experience submitting a claim to American Home Shield. The quality of service has always been good and speedy. Their reps were good, nice and pleasant. I, however, cancelled my most recent claim with them because when I read through my paperwork, I saw it was something that they didn't cover and I didn't want to spend $75 just so they'd tell me they wouldn't cover it. But overall, AHS has given us great and fast service.

One fine night during summer of 2014, Mercury fell so low that I have to switch on heating. But to my surprise central Heating didn't work. Then I checked cooling..... same thing. I filed a complaint with AHS (worth mentioning that I brought this warranty less than a month ago). I have been assigned with a firm that will work on my case with all details including phone number by email within an hour. I called them and found that they scheduled me for one week later as their is no slot in-between (that's really bad). Finally tech. came & resolved my issue within an hour. Issue found that my blower was not working. He fixed it & unit is back to normal heating and cooling. No doubt my 1st experience was very pleasant with AHS.

I had service with AHS for years and finally cancelled due to POOR service both on the phone and from the company. They sent out to see the issues with my furnace. The 'professional' that looked at my furnace said there were no holes in the cells, but when the real professionals from the company that took it apart and took the time to clearly show us the THREE cracks, they saw in the original inspection! I decided at that time I no longer trusted this company to have people handle things correctly, only cheaply.

When my furnace stopped working, American Home Shield engaged a repair person to fix the problem within a day, working around my schedule. Way to go!

Always reliable and on time. Regardless if it's my plumbing, air condition, appliances, always great technicians and reliability.

Our A/C went out the first time we tried it. They said someone would call me within 24 hrs, they did not. It was 2 days. Then they said they could not come to service us for a week. Long story short, they sent a con-artist to our house who told us one thing, and AHS another. AHS would not stand by us. They put us on hold for over 2 hours in 2 days!!! This is the worst customer service I have ever experienced. Please, please never use this company! They will not cover anything. The service provider told us we need a new system and the old one can't be repaired, but told AHS it could be repaired. Then they told us AHS would not cover anything and we had to pay $4000 out of our own pocket. AHS did not believe us. They talked and talked in circles. We asked to speak to a supervisor, and they put us on never-ending hold twice! They are run around scam artists. Period. I would give this company zero stars if I could.

When we bought our house, our realtor really pushed for us to get an AHS warranty. We weren't going to do it, but when the sellers agreed to pay half, we consented. I think the cost was $600. When our A/C wasn't cooling properly, we submitted a service request. No one called or showed up. After two or three weeks, my husband called and someone came the next day. He cleaned the unit out and added 1 1/2 lbs of refrigerant. We had to pay a $75 service fee plus $26 for freon ($110 total) b/c AHS only covers $10/lb for freon. So now I'm wonder why we paid hundreds of dollars for a warranty so that we could save $15 off the cost of freon. What a waste of money! This company obviously makes money so the customers are the ones losing.

because the unit was outside behind a tall fence. So then I had to call American Home Shield and get somebody else out to look at the place. He came out and fixed it supposedly and within two days, it had gone out again. So he came back a few days later and had to replace the valve that was in there and it seems to be working fine now.

The timeliness of the contractor through American Home Shield (AHS) is awesome. Depending on the problem, once requested service is in, someone calling you within a day or two. We have experienced no problems with any contractors that have been dispatched to our home. Very reputable individuals doing quality work have been the norm. Once there and problem diagnosed, if there is a reason why the contractor has to return because of parts that need to ordered, etc., they always explain everything and answer any questions that need to be answered.

In regards to my former complaint with AHS concerning Quality Assurance and violating their warranty contract, my issue has been resolved somewhat.

We recently had Ideal Services make plumbing repairs to our home. They did an excellent job. American Home Shield provides trustworthy, knowledgeable companies that make it a pleasure to be associated with American Home Shield.

Customer Satisfied! I have no complaints!

As a Realtor, I read reviews and picked AHS. I had a good experience signing up (because they want your money). I even referred my mom to AHS. She has had nothing but a horrible experience and it pains me that I can't do anything to help. It all started when her tenants called about the AC. We live in Arizona and AHS promised someone would contact my mom within 24 hours to fix the AC. After 24 hours, no one called. My mom called and the girl said that there was nothing she could do. My mom requested a supervisor and the rude service rep informed her that a supervisor was not available.

We had one little claim with the air conditioning. It was freezing up and the second one was our washing machine. It made horrible noises and didn't run right. The problem started one day and so I called right away. My experience in submitting a claim was perfect. The first time I called on the phone. I did everything over the phone computer. It went very well and the second time, I didn't even turn my computer off and I got already the phone call from the maintenance guy. It was very fast.

American Home Shield has offered us several choices when we need service done. When something has gone astray they have helped a lot to remedy the situation.

Filed service request online late on a Wednesday night when our air conditioner went out (I live in Texas - this is a big deal in the summer months!). Service company called and would be 3 days before they could make it out. Tech was rude and said he wasn't going to fix it. I complained and AHS sent the case to "Cash Out" department and I was told they would contact me within the next day to tell me how much they were going to pay me to have the AC fixed. After a week, and four angry calls to AHS later (still with no AC remember!) the Cash Out department FINALLY called...only to tell me that I have to have the repairs done, THEN send them the receipt detailing what repairs were done and only THEN would they issue me a reimbursement check.

Excellent service, very professional and helpful staff, highly recommended. Process was explained at the beginning, and followed what was told. Both the people on the phone and the service professional that came to the house were awesome. Thank You AHS for being a solid company that gives you what you pay for :)

I've had American Home Shield for years so I have a lot more experience with them. My most recent claim was for the toilet in the bathroom. I called them in when I found out about the problem. They had someone contact me the very same day. They were out here at the time they said they would be here and did a good job in repairing it. Something in the tank was broken so they replaced it. Now the unit is performing like new.

I had a dishwasher that was leaking and flooding my kitchen. After calling AHS they contacted Grace contracting. It was determined that indeed it was my dishwasher that was leaking and had mold growing in the Island. Grace contracting did the dry out, removed the dishwasher and placed it in the backyard. I got an call and email from AHS stating that the water damage was not covered, which I understood. I have since had the island and all the water damage repaired. Today was my 3rd contact to AHS to have the original problem (dishwasher) replaced. I was told that since the dishwasher is not installed, that they will not service it. I was even told to have the broken dishwasher installed and then they would service it. Now they are calling Grace contracting to confirmed that they did indeed remove the dishwasher. I explained that they did the dry out and they had to remove the dishwasher to complete the dry out.