American Home Shield Reviews

I've had this service for many years and have had positive experiences.

Submitting claims with American Home Shield is fine. The reps were knowledgeable and courteous. However some of the contractors they have are not satisfactory.

We have always been able to rely on American Home Shield to come through for us whenever we have experienced a need for home repairs covered under or warranty. The best part of being an AHS customer is in the knowledge that we know they work with some of the best plumbing, electrical, etc repair companies in our area and we come to rely on that excellent level of service. Keep up the good work AHS.

A service request, for heater not working, was placed over the phone on 12/11/2013 AM with an AHS representative that was very courteous and eager to help. She placed a w/o with the service co. and gave me their phone number. The service company called and scheduled an appointment the same day. The service technician was very efficient and completed the repair within a very short time. Thanks AHS for quick response and a job well done.

Happy with AHS as my home warranty company.

With my recently submitted claim for the pool system, there was an issue with a broken ball bearing thing and they fixed it. They got the issue resolved. But I had a bit of a do-si-do with my washing machine - I went back and forth with that for a while. It took four visits over about three weeks until they figured it out. But now it's fine. So things have gotten ultimately resolved and it's all good.

The Contractor was prompt and on time to fix the issue. He was professional and courteous and very experience. He was dressed professionally, representing his profession and showed a great deal of interest in doing the work.

I found them responsive. But quite frankly, I've had them for 10 years or so and fortunately haven't used them that much. I've never had any major appliances replaced, so it’s basically been plumbing and electrical problems and they've done a fair job.

I've been a loyal American Home Shield customer for several years. However, in the last 6 months, their service has gone downhill. It took 2-3 months to send an electrician to my mother's house. The reason for the wait I was told was they have few contractors in my mother's area. In contacting them about this and other issues at my mother's home through email, they have not been replying. Therefore, you have to call waiting anywhere from 15-60 minutes on hold. The current issue is their a/c contractor informed me today my upstairs a/c was fine. However, my downstairs a/c required a coil and drip pan repair. When I asked whether it was worth leaving the upstairs a/c on, I was told it would cool only the upstairs (because of the type of coil my a/c has).

Prompt service. Assigned knowledgeable technicians. I am very satisfied with the services provided so far. I already recommended AHS to few of my friends.

Overall, I had a fine experience with American Home Shield. I'd recommend them.

I am very pleased with the customer service rep. The plumber that was sent to my home was very professional and polite. He made sure the work area was cleaned up and explained what he did to me.

I'm completely satisfied with American Home Shield.

WOW..... what service!! I receive a call within a few minutes of placing my service request and within a few days I had a new hot water heater installed. Thank you so much.

The problem that I had about electrical, it’s okay. It’s no problem -- They come and they order the parts. When they come back, they fix it... The only problem that I got with American Home Shield is on the particular problem with my heating. They had to reschedule it four times. So every time they do reschedule, I have to take the day off because there should be someone at home. And of course if you take day off, you're not paid.

It cost me $1278 and my family was without water for 30 hours due to incompetent contractor. Also was left without a cook top for week and had to do the work myself. Phone people are incompetent and not honest, rude. Didn't represent Home Shield. I would fire them if they were my employees. Completely disgusted and unhappy. Have told everyone about my dissatisfaction with Home Shield. Spreading the word as much as possible to keep friends and colleagues from using this dishonest service. Working a complaint with the BBB. I want to be reimbursed for the incompetent contractors actions that caused the issue. They are agents of Home Shield when they step on my property. You are responsible for their actions and work. Unhappy customer and shocked of the way I was treated.

My kitchen drain was clogged. Serviceman came at appointed time and quickly and politely took care of the problem. I'm very happy with their work.

It was the quickest, easiest repair call yet! I was very happy with the contractor they chose to send to us.

My hot water heater went out sometime Thursday May 8, 2014. We had storms all day Thursday and when I could not hot water I thought that the pilot had been blown out. Since we had the storms Thursday I did not check the pilot until the next morning. When I went out in to garage to check, my garage floor was covered with water. I called American Home Shield and the rep was very nice and said that since there was water everywhere, she would report the problem as serious. She gave me the name of Vacon Plub. and said they would call to set up an appointment. Later that afternoon since I had not from anyone I called. I was informed that they did not have anyone available and that my policy was for would end 24-hour service. I call American Home again and got another plumbing co. Still no response so I call this morning and the voice message was that working hours Monday thru Friday. Again I called Amer. Home and the very nice rep. and he said that he would help and someone would call and let me know when I could expected service. It is almost 2:00 and haven't heard from anyone. I am really disappointed with your service. It looks like I will go the entire weekend without hot water..

We have needed a number of replacements in our home in 2013-14 from a new part to our air conditioner to a new hot water heater. American Home Shield each time was very prompt to taking care of the problems. They assigned expert companies who were quick to respond and take care of the problems immediately and efficiently. Thank you American Home Shield.

I needed two contractors at the same time. American Home Shield gave me the two names and numbers. Within 10 minutes, they both called and setup appointments. They both were professional and did one replacement of equipment and one repaired the piece of equipment.

Washer stopped wringing clothes and wasn't agitating properly.

Our recent claim to American Home Shield was a toilet problem. It wasn't a big problem. They fixed it in two seconds. AHS has always been very good every time I submit a claim. They call me right back. Whoever they contact, they called me within that day and then they sent someone out around my schedule. They were very easy to work with. I really am pleased with them. My experience with AHS is very convenient. It is worth the price. I have to pay a flat fee but I know it will get fixed without costing too much and I don’t have to really have any extra worries. It’s like an insurance policy for your home and it is definitely necessary.

AHS was super when it comes to coming out, checking our appliances, fixing or replacing those that could not be fixed, or sending a check for the value of the appliances if we wanted to upgrade. Thanks again.

The most recent claim was a few months ago for our heating unit. It wasn't pumping hot air. The contractor was great and very professional. The performance of the heating unit now is great.

I've had a good experience when submitting a claim with American Home Shield. They are very dependable, courteous and fast.

My order was taken by phone in a quick and knowledgeable manner. The contractor called the next day and the repair was scheduled within a few hours. The repairmen arrived and completed the work within less than two hours and my a/c working great again. I was very happy indeed.

I came home one day and it was warm inside so I called American Home Shield. There was no problem in submitting a claim for this appliance issue. I explained what was going on to an AHS rep. She gave me the name of the company who will address the problem and told me I would be contacted by them. The contractor they sent diagnosed the problem. He ordered the part needed to be replaced and came back to put it in. Now it’s working fine.

I had a problem with my air conditioner. AHS sent a repair person out to fix the problem promptly. The service technician was professional and responsive and fixed the problem in short order.

The repair company came to my home within 24 hours to effect the repair. The technician that arrived knew exactly what the issue was and fixed it promptly.

Spin cycle wasn't working. A repairman from Sears put the belt back on & leveled the tub. The spin cycle was spinning so fast it ejected the agitator & fabric softener dispenser. Another repairman showed up & stated that the fast spinning caused damage to the machine, so he ordered some parts & a week later 2 repairmen showed up & got it running. It's been 3 days... so far... so good.

Heating air unit - As always the vendor they sent out did a great job.

I'm happy to say that I was contacted by a Customer Service rep from American Home Shield and she completely resolved my issue. I was able to contact a plumber and have him perform the repair and American Home Shield paid for it. In fact, I'm so happy that I just renewed by insurance contact for another year. They really stepped up to resolve the issue and the result is they once again have a satisfied customer.

Excellent. Jeff **, the serviceman, was personable and efficient. Great job.

I've had American Home Shield for three years and they are excellent.

AHS consistently provides top-quality service! Keep up the good work!

I was very pleased at the washer you selected to replace the washer I had that could not be repaired. It met all my expectations and more.

Service call - 3 day response time.

I love having a warranty through AHS. I have saved a lot of money by extending my warranty. I highly recommend AHS.

The first company we were given I was not pleased with. Cannot remember the name and that is probably fortunate for them. They were not willing to come out as soon as possible. However, Rhonda **, stepped in immediately after I contacted her with my dissatisfaction and she took over and we had a return phone call from a vendor almost immediately and our problem was resolved. She also took the time to follow up with me to be sure I was happy with the service. Thank you, Rhonda!

The initial appt did not happen and was frustrating. The provider cancelled the appt as I wasn't able to make it home within 15 minutes. Then didn't come out for the rest of the day. On the positive, they did make a weekend call to fix the issue.

My last service was the repair of a malfunctioning plastic part on my hot water tank. The technician immediately knew what the problem was and quickly replaced the part.

Quick response -- within 24 hours. Efficient -- very professional. Very happy with the service.

I am relocating with my company. AHS was instrumental in assisting me in getting my home ready for sale. Thanks!!!

Excellent. Had the problem resolved in 10 minutes.

We moved into our new home in December 2013. We immediately had AHS come look at our hot water heater. It was looked at 4 times before the only service tech in our area determined and actually told us their best guess was that the hot water heater was failing because of a secondary issue. The plumbing company has terrible BBB reviews and is not reputable. They are licensed, but not of any good reputation. As of 5/2 our hot water heater issue was still unresolved. In fact it finally quit working completely. We had to hire another company to come out. They said it was old and had no secondary issues. This is a licensed company in our area with a good reputation. We submitted all the necessary paperwork to the claims review department and now AHS refuses to honor the diagnosis of a company, this company we had to pay out of pocket to come and make a real diagnosis.

Made the appointment with AHS. On March 10, Grants Pass Plumbing came out with the proper tank replacement after he had about a week (or so) earlier came and inspected, assessing replacement was needed. He was most careful removing the old tank (had a few rooms and doorways to negotiate) and putting in the new one. He was also very patient and professional with my asking questions, watching how he did things (more for my education as opposed to any sense of inspection), and giving me care tips and support. Overall, an excellent experience. This work and service brings added value to the AHS brand.

Was a bit apprehensive about the warranty when we bought the house but AHS has proven to be a good deal. Had issues with our appliances and they sent a technician to fix them and what could not be fixed they replaced.

The claim went well. The most recent claim we submitted was for heating. It was very good. I would recommend them.

Vendor came when they said they would and completed the work in a timely manner and put everything back where it belong when finished. I was very pleased.

To arrange a repair for my refrigerator was quick and easy and the repair worked.

My house is a new house (less than 3 yrs old) and got all good kitchen appliances. Just took American Home Shield 5 months back just to make sure we are covered for any issues. Last week I had a minor issue on cooktop and called these guys. They sent one repair guy. His first conversion was it will cost me $75. I said fine, that is what I agreed with AHS. Then we went to kitchen and showed the problem. It was a minor issue and this guy could not figure out and started banging on gas burner with his hammer.

I have had a few items that have needed repair. All I have to do is call AHS and they contact the service person that is needed. I have received prompt responses to set up service, and the service has been done at a very reasonable time and in a very professional manner.

Contractor did a great job and was very punctual.

Absolute waste of money as nothing is covered. Air Conditioning condenser shuts off three nights in a row but begins to run mid day. Can't repair/replace unless unit is in failure. Not in failure when the service person comes and no option for a night call (even volunteered to pay for evening visit). Finally get them to come in the morning during failure (on the third try) and decide it is the SmartZone Controller $950 and not covered under warranty. Call manufacturer company and two local contracts $544 is their price for board. Call my own second opinion and it's the fan motor, board is fine. Call about the fan motor being covered and well... that isn't specifically listed. It would have to be in failure and a reason why the fan motor is going out! Bottom line useless and absolutely no help with alternatives. Had in and out air for a week. Finally just paid out of pocket which I'm sure is their intent!

We have had excellent service with our AHS repairs. The appointments are set up right away and repairs are scheduled and done within a few days. The repair technicians are professional and courteous. I have referred AHS to several of my friends and co-workers and continue to tell others about it.

I had a problem with my A/C unit so I called AHS and a tech was out the next day on time and was very knowledgeable. He fixed the problem in 30 min and I was on my way back to work. Great Service.

Just had AC/Heat system serviced for the summer. Great technician -- on time, polite, knowledgeable. Thank you, AHS!

The service AAA appliance call the same day. They came at scheduled time, did a very thorough check of the machine and found that it was unfixable. The company called the next day to set up a delivery time. Everything was done in a timely manner. I was pleased with the whole process.

Took 2 trips. But they did fix it and were apologetic for taking 2 trips.

AHS has been the best, most efficient home warranty company I have ever dealt with. I sold real estate for 10 years and most of my clients would choose AHS. Whenever they chose a different home warranty company, it seemed there were always problems. I have had AHS in my home for many years and have never had any problems with any of their service calls, customer service or the reps they use. I highly recommend AHS as the leader in home warranty companies.

Our hot water heater started to leak. AHS had a technician from a local company come and take a look. He decided it needed to be replaced and with the ok from AHS, pulled a new one off his truck and did so right then and there. In 24 hours we were back to normal.

Service request placed in Nov 2013... Still not resolved.

When I have a problem at my house, it's nice to call American Home Shield and know they will answer anytime of the day to assist my needs, that's confidence!

Thermostat was replaced even though it appeared to be working alright except for the continuous clicking.

It took a little time and coordination, but Eric was finally able to fix my fridge. My only complaint is that he has no follow up, so you have no idea where you are in the process. You don't know if part was ordered, when to expect him back; everything is kind of in the air. But as far as skill and knowledge he is great. Diagnosed the problem right away, ordered the right part the first time, and did the installation properly.

The plumber was courteous and professional.

A nice young man found the problem quickly, replaced the wall switch which almost matched the 4 switch plate and corrected the receiving code for the remote fan. Good, quick, relatively inexpensive and it works.

AAction Air was responsive to my service call and dealt with the matter in a fair and honest way giving me options and accurate repair service.

I was very pleased with the repair work done on my washer and dryer by the service repairman.

The claim with American Home Shield was for a water heater. There was water leaking out of it. We called Saturday and filed the claim. They referred us to A1 Plumbing. We put in a call to them thinking they could get us on the list for Monday. They were very nice. They came out Saturday morning and looked at it, and drained it so that they could fix it quickly on Monday. It was a good experience. We've been with them for twenty years or so and we've been very satisfied. If there was a problem, they've all worked to fix it. They are excellent.

I have not had any work done in a while. However I am always satisfied with the results. From the initial call requesting service to the completed job.

Service was remarkably fast and efficient.

In San Antonio, Texas, the temperatures are extreme during the summer. Can you imagine not having a working air conditioner? Well this happen to my family and I received prompt service within two days. The company was able to fix the problem in a reasonable amount of time. What I liked most was the customer service. They asked if I had an elderly person with medical problems in my home. In answering YES, they would have sent a company for immediate repairs. In all, the monthly price for the contract is good, considering the cost of calling for service and repair prices in today's world.

I called in a repair for my washing machine and oven. The technician was professional, knowledgeable and very nice. American Home Shield honored their commitment that if they can not fix it, they will replace it. My washer could not be repaired and I received a new one in a week. Thank you for being a reputable company. American Home Shield is an excellent company and I recommend it highly.

I have used AHS twice since moving into my house 4 months ago. They have responded quickly. The service people have shown up and been competent. It's been terrific.

Great service. Good customer service.

I have been without an oven for the past 3 weeks. The Technician responded and order a part that took two weeks to get here. After installing the part, the oven still does not work. He said he had to order another part. The technician does seem too competent.

Horrible experience, with the warranty company and the vendor they sent out. Bottom line, I chose the cash out option due to issues with the crooked repair company that was sent out. I was told the allowable amount to repair my central AC unit was a big whopping 35 bucks! Thanks for nothing, American Home Shield. I ended up repairing it myself out of my own pocket and eating the $75 service fee. I cannot put to words the aggravation and grief this company caused me and my family. Please, save yourself some grief and steer clear of this company, American Home Shield.

The service was quick as was the response to my order. Had no issues with the claim to replace the mail unit. Great all around.

The person that changed my garage door opener was very nice and professional.

We added the pool equipment coverage when we bought a house with a pool and are certainly glad we did. We had pump problems and heater problems and AHS responded promptly and professionally and fixed the problems. We recently sold that house but will go with AHS when the house we are building is completed.

My toilet stopped flushing; would not fill up again. I went online to set an appointment. The message I received was that it sounded like an emergency and to call in which I did. The customer service person did not treat it as an emergency. She said City Plumbing would call me within a few hours. I waited until around noon at which time I called City Plumbing. The owner, Nelson, said he was pretty sure he could have someone here in the afternoon. Two plumbers did arrive in the late afternoon and fixed the toilet using my replacement parts which I had purchased to repair myself but decided I couldn't.

I contacted AHS, to report my water softener not working. It did take several days to get a vendor to come, reevaluate and then replace the system. The Company that came was very professional, tidy and did a complete and thorough job. I am pleased!

Service has been very prompt and courteous. Your sub contractors have been very cooperate in setting up appointments.

The 17 year old HVAC system was out of order twice; once was during 30F weather. AHS was very responsive and prompt in sending someone to repair it. It took over a week to get the part which was due to the age of the system and not AHS. I could see it was going to be one thing after another, with temporary patches, so I replaced the system and will request a cash out. Overall, AHS offered good service.

We would highly recommend American Shield as your home warranty company. When I called for service, they immediately told me who would be calling me and that company called me usually that day and set up an appointment that was within a week from the call. Each company for each service called me to let me know when they would be there. If they were running late, they would call and that enabled me to get other things done. All the service representatives were friendly and knowledgeable and completed the work in a timely and efficient manner. We were very pleased with American Shield for coordinating everything and very pleased with all the companies that they use. We had an appliance company, a plumbing company and electricians.

Hot Water Heater was leaking. AHS replaced it quickly and professionally. Repair person was very pleasant and seemed knowledgeable. This was another good experience with AHS.

I have two houses with AHS and the customer service sent the tech to the wrong house when I called for a service for my AC unit. They sent it to the house that I didn't call for it. And I paid for it. When I called back to see what happened, they told me they will listen to that call and I will receive a call in the next 3 business days and it has been for almost 2 months, nothing yet. I got tired calling back, they sent the tech again and the tech didn't even fix it. Never called me to tell me what was the problem so I am very mad, sad with the service. That company that AHS sent to my house just stole my money. I have been with the company for a very long time and I was happy but after this nightmare, I just want to cancel both contracts.

On Monday, I placed my order. AHS sent me an email letting me know what company would contact me, which was Barry Johnson Electric. When I didn't hear from anyone, I called Wednesday evening. I was told they were having a computer issue with AHS customers and would get back with me before close of business. So far, I have not heard anything. Should I call them back? Feeling ignored but still love AHS and feel it is a privilege to be able to have it.

I have had a sizeable leak in my house. The plumbers that were sent could not locate it so a leak specialist was called in. Another day went by before he came and found it. Another day has passed with no follow-up from plumber... 4 days of water leaking at an alarming rate and I am waiting on your contract plumber when I could have had a local plumber here and be on the road to fix it. So the ratings don't reflect the finished job since it is not completed. But both have told me that the warranty will be extremely limited for the repair and I will owe much.

I have had 2 claims with American Home Shield. One an air conditioning problem and the other a water heater problem. Both claims were handled promptly and courteously. My warranty is set to expire in July and I will definitely renew my contract. American Home Shield is the real deal in my opinion.

I moved into my home about a year ago. AHS was there for me. Underneath my sink was soaked, and I called AHS. An appointment was scheduled and the rest is history. My water line to the refrigerator is working perfect... Thanks AHS.

As soon as the representative from the company came out, he was very polite. He was very knowledgeable of the unit. He identified the problem quickly and was able to make the repair on the same day. That is the type of service I need every time.

Repairman knew immediately what the problem was. He had the part with him and completed the job very quickly. Very friendly and professional.

Our hot water heater was leaking. I called American Home Shield. Our water heater was installed within a few days. The guys came out and were gone within 30 minutes or less. They were really nice and polite.

Fixed a AC sensor.

I submitted a claim to American Home Shield over the phone 2 or 3 months ago because it looked like there was something wrong with my air conditioner. Water was running out from it and was coming down to my patio. The representative that I spoke with was very pleasant, and I had no problems submitting it. They came out and said that there was a little something they had to fix and it was all done, and I was happy.

I would recommend your company to others but your contract for electrical should be explained more to the customer, such as what is covered and what is not.

The company sent was timely and very professional. They took survey trip and called for work approval and returned the next morning and completed the work. I received a call back to confirm all was working well. My only complaint was American Home Shield would not cover the $300 fee to pull the pump out of the well, 450 deep well. I had to pay that amount out of pocket.

A/C not coming on. Did a very good job of responding quickly to the call and diagnosing the problem. Had to transfer the problem to plumbing to be fixed.

I was extremely happy with American Home Shield just not happy with the company that they chose to use. They had to make 4 trips out before my air conditioner was repaired. The repairman parked in my driveway, had to make multiple trips, was there by himself repairing for 6 hours and the scheduler was rude and tried to make me purchase items I did not need. When I complained to American Home Shield, the representative was not friendly but took my information and my complaints.

Great job by tech.

I have had an American Home Shield warranty on my home and pool for the past 15 years. It saves me time, as I make only one phone call, do not have to get several bids for larger repair jobs or figure out what is a fair quote. Response time is fast and the contractor's name and contact information is provided by email almost immediately. In today's world appliances do not last as long any more, so a warranty makes sense from this perspective too.

Wonderful service. Explained everything. He was knowledgeable.

I've used AHS several times since I subscribed to it. All the services were completed and AHS made sure that the contractors they hired resolved the problems. There was one time where we had to wait and the tech didn't come at all. AHS replaced the tech asap and made sure someone got back to us. I recommend AHS to friends and relatives without a doubt.

I thought a rat had died in the air conditioning duct. Something did die and I couldn't find it. So I started looking around and I was looking down at the bottom of the board and I noticed water where it shouldn't be and that's when I noticed that we had a pipe that was leaking and it lead me to file a claim. Submitting a claim was excellent. They were very helpful and very professional. I called first to make sure that it was something that was covered. And we had the highest level of coverage that you can take out with American Home Shield.

Mostly very pleased. ARS Plumbing was dispatched to address my issues. Work was done efficiently and properly. I don't like the Home Shield auto response system. When I stated my problems, it erroneously dispatched an electrician so it didn't understand what I said and worse, did not give me a chance to validate what it understood before scheduling an electrician when I had no electrical issue, only plumbing.

My microwave had a electric fire. I contact American Home Shield. They sent a repair man, who advise me they had to order the part. Two weeks passed and I didn't hear back from the repairman. I immediate contact AHS. They apologize for the delay, and advise me I would be receiving a new Combo Microwave oven due to the fact part was not available for repair. The new combo was 5" shorter than the original one and if I wanted one that height I could pay the difference from the one the company provide if I found a different Microwave/oven combo that I want. In fact I made a shelf out of the 5" opening. AHS provide the oven, the tech to remove and replace the new one.

I have been with AHS for over 3 three years now and I've had several instances to use them. A repaired dryer, a repaired electric stove, a replaced refrigerator, an electrical problem all done over a period of 3 years and I feel secure knowing that I have this home security to replace or repair my unforeseen home problems. They have been timely and efficient.

AHS is a good value for the money.

Refrigerator repair - Timely professional service.

I have made several work orders and have not been completely satisfied due to hidden details in their contracts. I believe they should cover more than they lead on during the sign on process. The service will take care of the core problem, but that's as far as it goes. I've been assured almost a year ago when I signed up with two contracts for two different homes that I'd get a rebate card worth $75 each. Ask them where that is and they give me excuses on why I don't have it and to basically hold my breath until I receive it. I can assure you that when renewal time comes around the corner, they'll be offering me the same rebate once again and I'll still be asking where's the one from last year when I signed up!

We purchased a 17 year old home with AHS warranty. We did need several repairs within that first year, one of which was one of our furnaces. Without the home warranty we would have had to pay over $800.00 for the parts and repair. When our year was up we decided to renew. And we have just renewed for another year. Thank goodness we did. We just today had our new double oven delivered. Ours needed repair, however, the part needed was no longer available. They offered us a very nice comparable replacement. We discovered AHS has a great upgrade program. I can't wait to have my new double convection oven installed!

We have always had great warranty service from AHS! The response time to a service request is reasonable. The repairs or replacements are finished in a professional manner. Thank you!

Preventive maintenance - It was to service my AC unit.

I would say overall that I have been satisfied with my experience with American Home Shield. However, I have had some contractors that have been less than satisfactory. In fact, I have voiced complaints regarding these contractors. AHS needs more rigorous procedures for screening contractors.

Service was prompt (same day) and required parts to be replaced next day!

The company, Just Chillin, did a great job of getting my AC fixed. I appreciate the good service. Thank you.

Summerbreeze is an excellent company.

Requested repairs of leaking faucets located at the outside walls of the house. These repairs were completed quickly.

Each time I called, I received quality customer service.

The process was easy, fast and within hours the problem was resolved. Thank you.

Wed. 10pm noticed water coming up through bathroom tile grout, buckling up laminate floor in hallway, flowing like a river from under the foundation out the side of the house. Turned off water. Called Thurs. indicating plumber would need to have leak detection per homeowners ins. Fri. plumber called to make appt but did not have detector. Sat.1 0am plumber came, but his detector was broken, but would report to AHS if detection was needed. Hello?? Water coming up in multiple areas and we can hear it flowing under the floors. Mon., homeowner's insurance inquiring on status for leak repair. AHS awaiting report from 2nd plumber. Homeowners brings in their own detection company that reports two major breaks in the line (but doesn't cover plumbing).

Our water heater blew and needed to be replaced. The plumber was professional, on time and informative.

We have used American Home Shield's services three times since we started the program. The repairs have been done by skilled individuals and apparently done well in that we haven't had any further problems with the items that were repaired. The only problem that did occur was the speed with which our air conditioning got fixed. Everything was done well but it was several days before someone could get to it after the initial call.

Air cond/heater - Company was fast, friendly & efficient.

Water Heater failed, was located in the attic which of course made the job more difficult. The guys were very professional and quite pleasant and on time both days. They also took the time to make sure carpet was covered and took care not ding my walls.

Whenever I call, the customer service reps are always pleasant and very helpful. If there is an issue with any of the service companies that are sent out, AHS will correct/address any service complaints immediately. I don't have to wait usually more than a day. They work with my schedule. The longest I had to wait was during the summer for my AC to be fixed and that was like 3-4 days... they were very busy. That's still not bad. I like the set price, hope it doesn't crawl up... again. Thinking 'bout upgrading. I'm glad that when I purchased my home, this was an option.

I was disappointed to see the service rate jump from $50 to $75 in a matter of a couple of years. We've been using AHS for a little while now and for the most part the Contractors have been good. We've had one situation (dryer) where we continuously had to call the back for the same work and ended up paying again and again because it had fallen outside of the short window. That was very frustrating, especially since it was the exact same problem each time. It was never fixed correctly but after spending all that money again and again we decided to just forget it. Lastly I would say that your policy of requiring a credit card on file for 12 month payments is ridiculous. I do NOT like giving my credit card because I've had bad experiences in the past with them expiring or being compromised. I was very annoyed that the customer service lady basically told me to suck it up because your policy is what it is! So much for customer service. I do plan on looking into other warranty service options out here just to ensure there aren't better options and conditions elsewhere.

I had a fan switch replaced in my office. Great job.

The faucet in the bathroom in the hallway was broken and we needed a plumber, so we submitted a claim with American Home Shield. Doing it online was okay as usual. When I go online I just submit everything and that's it. All of the contractors were great. They were nice and very decent, and everything is running now. The experience with them is always good.

AHS was very responsive to our service request, and a service technician came very promptly to address our needs. We are very pleased that we are covered by AHS!

I pay the higher monthly rate because it covers air conditioners and furnaces. I have found, even if it is 12 years old and the refrigerant and the cost of repairing the leak is substantial they will not even consider helping with a new unit and will pay only a very small amount on the repair. I will not pay half the cost of a new unit to repair an old unit with no guarantee. Their claims are misleading. I will not continue to pay $75.00 fees and a monthly charge of $65.00 with very little in return.

Excellent first contact with air-conditioner repair representative for AHS. He knew his trade. Pointed out code wiring problems, initial fix, probable fix, possibly replace entire unit. Provided detailed cost estimates. Installation crew arrived on time, completed removal and replacement of 1/2 ton air-conditioner inside unit in about five hours. Everything worked fine, cleanup was excellent. Supervisor came by to make sure everything was correct. Billing was correct. Could Not have had a better experience.

I purchased AHS about 8 months ago after my Dad talked me into it. I usually think all insurance is a pain when you really need to use it. So it was a total surprise at how easy & great AHS was when I placed a claim. My hot water heater went out. I thought now I am going to have to jump through hoops to get my claim paid. I called the number, got an automation system, entered all the information in and it said the name & number of the contractor that would be contacting me. Wait what, they contact me. Within the hour the contractor called to set up a time. They came & replaced the hot water heater. I paid my deductible and the rest the contractor took care of. I would recommend this insurance to everybody!

I have nothing but good experiences with AHS. We pay $49 a month for the services we get through them. I think that's a considerably good deal. When something breaks we just call them, and they send someone out to fix whatever is broken for only $100, no other cost included. AHS pays for whatever parts are need. I love this type of services. I would recommend them to anyone in need of home insurance.

Recently, the ac unit needed to be entirely replaced in our San Antonio TX condominium. The property managers, that we hired to govern our unit since we live in Laredo Texas, placed a work order but they eventually had to involve me because they claimed "they were not being helped by BPG." The unit did not go get looked at for 3 days. (I don't know why it took long for me to get contacted by BPG to get approval to continue process.) More than a week would pass before the unit was accurately repaired. In addition, the repairman, at times, did not want to speak to the property manager and the HOA people, which in my observation, had he done so, the proper unit would have been replaced in a more timely fashion.

Can't say enough good things about AHS.

We had a plumbing leak in our shower. The hot water spigot would not turn off. It was repaired promptly and completely.

Sears was sent out to fix our Maytag dishwasher. We received great service from both American Home Shield and Sears. Thank you both for being there for us.

2 out of 2 issues remain unresolved. I have made a very bad choice in subscribing to American Home Shield.

I was skeptical about getting AHS, but I went with a friend's recommendation. After 2 services calls (A/C and electrical), I can honestly say that AHS and their contracted repair folks provide exceptional services. I got calls from both service providers within a couple of hours of placing my service request. They showed up in a very timely manner and were very, very professional and thorough. They knew their stuff. I highly, highly recommend getting AHS. GET. IT. NOW.

Wow!! Our experience was terrific. AHS sent a service provider to our home within no time. A new unit was ordered. When it arrived they contacted us and promptly installed it. Great service!! Thank you!

I just moved into my house and had a sink problem. It was so easy to get a plumber in. They were quick and helpful!

Our refrigerator was not cooling, but the freezer was. The technician who serviced our call told us it could be one of three things. He was capable, professional & personable. His first diagnosis was correct, although he went through a thorough analysis of what the other problems could be. Wonderful resolution to the problem & it saved us about $150!

We had one service request that was when our oven stopped working, and everything went fairly well. Last week I decided to have our air conditioner serviced because we just bought our home last October and wanted to make sure everything was in good condition. The service tech showed me that one of the switches was almost ready to stop, and that the capacitor also was in bad shape. We had them replace the switch and clean the unit. $260.00, I immediately emailed Home Shield to see if they would at least pay for the switch $89.00. No response at all! I guess it just needs to stop to get a response, which will cost even more.

Professional courteous service persons have always been dispatched. Well worth the investment.

Choice Plumbing was very professional and knowledgeable. I did have to wait longer than I wanted after the part was delivered. Otherwise, A+.

Professional and courteous.

My customer service representative was helpful, polite, and knew the answers to my questions. The company performing the work was right on time and finished quickly.

Received fantastic service from American Home Shield and the company who responded to our service call.

Vendors are very good, always arrive on time. Can rely on their services.

The response was superb. The repairman was here the next day and made the repair.

Kitchen faucet hot water low pressure - Plumber was prompt and courteous. He was very neat in appearance and corrected the problem.

I have used AHS for over 10 years and 8 out of 10 repairs are a nightmare. They have poorly trained and nearly illiterate people answering the phones with nasty attitudes. They sound as though they are paid by the phone call, since they blurt out quickly and inaudibly their scripted telephone answers. They have had too many changed repair companies and all of them complained about the lousy reimbursement time and how little they pay out for the customer, telling the repairmen what they can and cannot replace, while premiums continue to escalate and the service call from $25.00 each to $75.00. The rare times I actually got someone with a courteous and knowledgeable demeanor, the service went smoothly. My AC compressor went and they use all after market or refurbished parts, plus I have to pay $880.00 out of pocket for Freon and compressor removal.

In the year that we have had AHS coverage, we have definitely utilized it! In the year we have had it, we have had the HVAC system repaired, the built in microwave required 4-5 visits (but only had to pay the fee once as it was all recurring within the same time frame), the ice maker fixed, refrigerator drawers replaced, and a plumber to fix the drainage between the dishwasher and disposal. We have been pleased with each of the repairs and the companies that made the repairs. They have all been professional and courteous.

The microwave quit working all of a sudden so we contacted American Home Shield. We did it online and it was easy. The contractor they sent was good and professional. Everything went fine.

The contractor was timely and I even received a call to let me know they were on the way. American Home Shield has been a life saver!

Quick, accurate service.

We filed a claim and it was immediate. It was simple and they came the next day. It was very easy to submit the claim over the phone. The contractor came in and repaired it and left. Our experience has been great and I would recommend American Home Shield.

I had a claim for the heating in January and that came out okay. I did not have a problem at all. The contractor sent out by American Home Shield was good and thorough. I had another claim but they never came out for my stove. They told us they had an appointment.

My Maytag washer had an upper agitator problem. The service was called in. The repairman was here the next morning with the right part and it was repaired within 20 minutes. And it has kept running, no shoddy workmanship. Thank you!

We noticed some water underneath the sink in our kitchen. And then one day, I opened it up and there was a lot of water. So it was coming from the garbage disposal. It was pouring out of there and it was gross. We called American Home Shield and the contractors came out the same day. And they were in and out within twenty minutes and had the part we needed. They were very professional. I did have a question about because there was some damage done to the cabinet unit itself, where the water had been sitting for a while. So he recommended a repair person to come out and they did come out and look at it. The people who we worked with were excellent. They took care of the issue fast and efficiently. Very impressed with the quick turnaround for service. That was the first time we ever had to use a claim and it was a great experience. Glad we have it.

We have been very happy with all the experiences we have had with American Home Shield.

My kitchen faucet had started leaking and I called American Home Shield and they referred me to a plumber. I immediately called the plumber and they came out that very same afternoon. I have never received service so fast in my life from any company. I only wished I had become a member years ago as my brother had advised me of their great service.

A very well run company that is responsive to the customer. When talking to a rep, you get polite, knowledgeable assistance.

Getting the service people from American Home Shield out has worked great. Their website and getting the service scheduled is problematic. I've ended up having to call in rather than using the website.

Kitchen drain was partially clogged - drained very slow.

AHS has provided a great service for me and my family. Contractors were courteous and friendly and they were very professional and they knew what they were doing. They called me to make sure that I was getting everything that I needed and if the contractors were on time. We appreciate that and we know that we can count on them for all of our serviceable needs.

The entire service call was flawless. From arrival to departure. The tech Ozzi from the company contracted by AHS was very efficient and professional.

The contractor AHS had was very good and fixed our problem.

Our first and most recent claim was for our heat pump before. We have a new house. We had just moved in and it worked for a couple of days and then it just didn't work. When we looked outside, ice was frozen all around it. It was like a block of ice. But they came and took care of it quickly and it was during the cold time. Everything's great. I've had no problems at all. The contractors sent by American Home Shield were great. Never had a problem. They took care of everything very expediently and it works great now.

Service was performed professionally and courteously. The technician came out during the window of time that was promised.

We've had a number of claims with American Home Shield and the most recent was for a toilet. For the most part, the contractors they've sent have been good. American Home Shield is extremely easy to work with and a good insurance option for your home. I have recommended them to friends.

My refrigerator was not keeping things very cold, so I called AHS and they sent some one right away. He diagnosed the problem and explained it couldn't be fixed. Customer service was very helpful in helping me get a replacement. They had recommended websites and had answered all my questions. The replacement came in about a week and it is running great.

My old microwave was not working and I called AHS for a repair rep to check it out. The cost of replacing the broken part, the rep stated, was not worth it and they ordered a new one and it was installed and I am very happy with the new one. The only cost to me was the amount, according to my contract, that was the service fee.

The repairman was out the next business day as this was not an emergency as it was warm and we had shut the furnace off. The repairman was prompt, checked the furnace - fixed the problem and was gone in less than an hour. Great Service.

American Home Shield is a life saver on my wallet. We average 3 repairs a year and that in itself pays the annual in premium in savings on those repairs. Everyone that owns a home should have coverage with American Home Shield. This last 2 years customer service has been top notch! Value wise, they save me money in the long run. I do miss the $25 and even the $50 co-pay but even at $75 they are saving me money. Coverage is great. I just wish they covered our indoor hot tub. This year they have even been sending us local service people which is a wonderful plus. I love that that supports our local area and I get service in a timely manner! We received a different company when we bought our home. That was so bad so when it came to renew I chose American Home Shield! If you want the extra protection for your home and wallet along with peace of mind, Get American Home Shield! We are glad we did!

We had the air conditioner go out at our residence and it just started making this loud humming noise and the fan wasn't spinning on the outside unit. We weren't be able to make the claim until the following Monday because offices were closed. And then by Tuesday they had a specialist come out and look at it and the specialists were able to repair it within that same day. The contractor was really polite, professional, was on time, called ahead, said he would be there within fifteen minutes. He looked at the unit, within 15-20 minutes had it fixed. It was a pleasant experience with American Home Shield considering the circumstances of losing air conditioning in Louisiana.

A-1 Service from all parties. I have complete confidence in American Home Shield to take care of my service difficulties every time. My last problem was the duct work coming away from the vent in a bedroom. It is a little eerie to look down and see daylight in the air vent. This means that anything under my house could get into my house. That is very scary because I really hate spiders and they love to live under my house. Big 3 LLC was assigned my job and took care of my duct very quickly and efficiently. They came when they said they would. They called ahead to notify me they were on the way, and they worked an appointment around my schedule. The serviceman was fantastic. I will always recommend American Home Shield for their service, convenience, and affordability. This wasn't the first time I have called them and I know it won't be the last.

I have had three or four very minor claims with American Home Shield such as the garage door opener. I have had to call them but I have no problem with the contractors they have sent out. They all were very nice. I've been with them for a couple of years now.

AHS goes above and beyond to ensure the right person is assigned to your claim and your issue is resolved.

My most recent claim was for my garbage disposal. The other one that was more expensive was the shower valve. The water pressure had been depreciating for quite a while 'cause it's maybe 7 months and it just got to a point where it was like standing in the slow rain. I finally made a call on it and the guy came out. It was perfectly fine. The customer service was very professional and knowledgeable. Everything went well. The contractor was very personable and professional. He was very well dressed, very mannerable. He kept me up to date as far as what was going on and asked me if I had any questions or concerns or anything like that. Now it's wonderful. American Home Shield was great, very financially beneficial.

My "fix" to be strung out over 3 months but the repairman, John, was unfailingly courteous and helpful. Now the air conditioning is on the fritz but I'm sure John will come back and fix that too. I thank AHS and its providers. Whenever I hear of someone having house difficulties I give them the litany of "Get an AHS warranty, then your troubles are minimized!"

Great Service, it's been 8 years and won't leave home without it.

Back in February, the fan motor on the air conditioning had kicked off and so the house wasn't heating properly so I called up American Home Shield on Saturday and they had a couple of technicians lined up. Using the internet the first time, I did it wrong. I listed two systems being broken and I only need the one contractor so they cancelled the one contractor and another one came out on Monday. It took them until Wednesday to get the parts. I thought the contractors lacked in personality.

When we renewed with AHS early (Nov 2013) we were promised a $75.00 voucher to be used with an order. I have contacted AHS and was promised on 3 occasions that the voucher would be sent in the mail; however, after being promised it was being taken care of, we have yet to receive it and have had to pay 2 service call fees. Maybe someday/year this will be rectified.

Very pleased with the company that fixed our frig. Only complaint would be the time to get the part. They were very professional & gave helpful suggestions in the running of our appliance.

I bought an LG washer/dryer all in one because I only have space for a single unit. After 6 months it started leaving the clothes WET, not lightly dewy as is to be expected from this sort of dryer, but sopping, dripping wet. It was under warranty and over 4 months they sent out repairman after repairman from 3 different local repair services. They replaced every component as far as I could tell, but NONE of them fixed the problem and it was finally declared a lemon. I got a refund and bought another unit.

We contacted AHS on Monday that the AC was not cooling. They sent a service man on Thurs who was unable to do anything because the AC was on the roof of my 2 story condo. We waited, and called for the next 24 hours, and they were unable to find a company to work on the AC on the roof. We called one AC company on Fri who sent a repairman out immediately, with a Ladder, who determined the problem. AHS was unwilling to authorize that company, and were still unable to find an AC, and would not approve the company we found on our own with one telephone call. We had the AC repaired by the company we found, and will be filing a legal claim against AHS. 10 days with no AC in Houston is quite difficult - and AHS was not concerned a bit . I would never recommend this company.

We have had numerous problems over the years with our heat pump, AC, etc. This time, during particularly hot weather, our air conditioning unit quit working. I called American Home Shield and very quickly, I was notified by a contractor that he would be out post-haste! He came, realized the compressor was not working and ordered the part; as soon as it came in, he was back and installed it in an hour and a half/two hours. He came very early in the morning to get the work done before heavy rains moved into our area. We are again experiencing hot weather and having our air conditioning working is wonderful!

I have had both plumbing repair and a/c repair done through AHS. They were taken care of in a timely and professional way. The results were good. I have had this service for over a year. I would recommend them. It removed the headache of trying to find someone on a moments notice that you can trust.

There was leak that for weeks we have been trying to find. Thanks to the plumber you sent out, we found the leak in the dishwasher. Then Sears came out and fixed it.

Good job. But replaced a copper faucet with a plastic one that needed 2 returns to repair.

Could not have asked for better service. Very helpful and courteous personnel I spoke with. Complaint taken care of in very professional manner.

On Monday, April 7, our central air conditioning unit stopped working. We were doubly inconvenienced: the problem hit during a heat wave and three days before a houseful of company was scheduled to arrive. American Home Shield arranged for a contractor to look at our A/C unit the next day. Thanks to prompt, professional action by American Home Shield and the contractor, our A/C was working when our company arrived. Thanks, American Home Shield!

When I purchased my townhouse, the seller included a home warranty through American Home Shield. Each year, I have renewed the warranty solely based on the peace of mind it gives me. I've seen so many friends deal with the expensive replacement of major items in their house and I love knowing that I don't have to worry. So far, I haven't had any major breakdowns but my garbage disposal started leaking. I put in the services request online, quickly received a phone call to schedule an appointment and the next day it was replace - all I had to pay was the service charge. Great first experience!

I am seriously dissatisfied with the American Home Shield's $10 limit on Freon. I placed a service call on 4/28/14 and the technician found several leaks on my system and had to recharge my system with 5 lbs of Freon @ $45/lb which cost me $225 in Freon alone. The service fee of $75 should cover everything. I will be doing some comparison shopping of other home warranty companies.

The service contractor contacted me quickly after submitting my service request. Contractor showed up on time and was very professional, knowledgeable and courteous. The work was done in a timely manner and no more leaking faucets!! Because both items were under the same work order I only paid one service fee. That made me happy, too.