American Home Shield Reviews

Our master bathroom toilet began leaking all over our master closet, Friday 7/11. We turned the main water off and put in a call to AHS requesting assistance. The plumber came out (without the promised 30 min call ahead of time) on 7/15. Because we had removed the top tank to see what the problem was, he would not fix it. He said he would charge an additional $145 to put the tank on. After work, we put the tank back on ourselves and called AHS again. They issued a recall. The plumber could not come out until today (7/21). I left my mom here at the house to run a quick errand because I had not received a call that the plumber was coming. He came and left without a call and when I checked once I got home, the plumber had not even TURNED THE WATER ON to check the leak that he had supposedly fixed. He said that he fixed it, but water started shooting out everywhere once we turned the water on. There was not even water in the tank nor did he bolt the toilet down! After calling AHS, they reported that there was no supervisor to talk to about this ridiculousness. Customers for 6 years---minimal calls per year. What a ripoff. Approaching 2 weeks with no toilet.

We have always had great service. The technicians are very knowledgeable and always polite. They always notify us in advance the approximate time they will arrive. We are very satisfied and will continue to renew our contract each year.

About two weeks ago, I filed a complaint about the processing and compensating the expenses incurred with respect to an AC repair company. The issue was created due the miscommunications and misunderstanding of the circumstances of the case. I have to commend the special staff dealing with customer complaints for their ability to listen carefully to the customer, for being fair in their assessment and not becoming the victims of dichotomous approaches that harm both the Company and the customers.

I am writing to express my concern over the coverage of our heat pump. We have had many service calls over the years to service the heat pump/air conditioner at our home. The past two service calls this year the technicians that came out stated that we should have our heat pump/air conditioning unit replaced but American Home Shield would never authorize it. They said AHS would rather pay for the service calls than incur the expense of replacing our unit. This has caused a huge inconvenience and potentially dangerous situation in our home. Most recently, we are being forced out of our home for over a week because our air conditioning unit is non-functioning and the part is taking 12 days to come in.

I was reached about my problem within 24 hours of my request, and was able to get service within 24 hours of that. It was quick and the service was good.

The service was scheduled promptly and the provider came out the next day.

My most recent claim was for the air conditioning. We figured it probably backed up and submitted a claim online. It was easy. The service is fine. Not a problem. I'd recommend them.

I wrote AHS recently my response to their email "How were our services" when the services beyond contacting a contractor to contact me was about all they did. Their 2-3 email responses to me especially those on 7/14 and 7/15 state exactly the same thing even though I ask them to clarify. Imagine I will get the same response to the email I wrote today. In the email today, I told them their email that they were contacting a certain contractor who would contact me, stated it would be about my water heater - I had made the claim for my a) tankless water heater and b) pipes from toilets that were draining into various sinks.

We signed up about three months ago and the one situation we had was handled very, very good. Our dryer had been acting up and we contacted the service. They immediately had somebody call us within three or four hours. We explained what the story was and gave him our membership number. They told us who it would be and that the service contractor will be contacting us within the next day - they did and they were out that afternoon. Contractor said, "I know exactly what it is." He had the parts in the car. He put them in and the whole thing took probably 45 minutes and everything went fine. It was perfect. Good results.

I come home at night on a very hot day here in Phoenix and the air-conditioner is not working. Checked the obvious things - circuit breakers and things like that - and found out everything was okay, but it was just blowing hot air. Went to the American Home Shield website in the middle of the night and the website was not working properly, so I got up early and called the 800-number. The young lady on the phone handled it right away. I told her what the problem was. It was probably around 7:00 and at 7:30, I got a call from the vendor, an AC repair person, and we set up a time that day for him to come out. He was actually a few minutes early, which was nice, and fixed it within an hour and a half. He figured out what was wrong and had the part with him. It was great! I'm a real estate broker so I always recommend American Home Shield. And the vendor we had did a fabulous job. He was very on time and neat.

I was very pleased when I submitted a claim to American Home Shield. I called in and they'd gotten back in touch with me immediately and they gave me a window of 8:00 until noon and they showed up about 8:15. They fixed it. They were gone. They were very nice, very thorough. They did a real good job. AHS were quick to service. The people they've sent out were really good. They knew what they were doing. They took care of everything for me without any problem. It was a pleasant experience. I would highly recommend them.

We have officially been without a dishwasher for over three weeks now. We immediately called when it went out. The contractor, Duvall Appliance Service out of Camby, IN, is who was assigned to our dishwasher. The contractor was in our home for 3 minutes (and that includes time to take the payment). He did not do anything except open the dishwasher door. Just opening the door he knew exactly what was wrong with it. On top of that, this company only comes to our area on Tuesday and Thursday. We had to wait 9 days for Duvall to get the part, apparently ordered from AHS and come back to replace.

On May 8th my house air condition broke, so I filed a claim. Couple days later a technician from AHS contractors came and charged us around 300 to add gas and we had to pay it. Then I called AHS and told them if he had to add 5 pounds according to him, that means there is a leak, so they said they will ask him to fix it. AHS never called me back and even the technician ignored my question. Now two months later the air condition broke again. I hope he will not have to charge me 300 dollars for gas again because I paid it the first time and I paid the service call. It takes forever to be able to talk to a live person, and when I am in a rush and have my mom with me, I need a permanent fix. Thank You.

They have been excellent to superior in their professionalism and on time scheduling.

Our washer stopped working about 2 months ago, and we immediately called AHS to request a service. They got us an appointment with a contractor and the contractor came out and determined it was the main board that needs to be replaced. Another contractor showed up too to evaluate the problem. That process was quick. However, after that, we called the contractor and contractor informed us that AHS had not given them the authorization. Whenever we call both for status update, the reps kept telling us numerous times that they ordered the parts but didn't have the parts yet, or else it was back ordered. The contractor, Accord Appliances, blamed AHS for not giving them authorization to order the parts until last week. So now the parts are ordered a week ago, and 3 days ago, the rep told us the parts would arrive on 7/18. So we called AMS again on 7/18 to get status update, when the rep said the parts would arrive on 7/30. What? We asked her if there was any timeline for AHS to determine to replace or take some kind of action when a case is taking too long to be resolved. She kept saying "I'm not sure", "nothing specifies it". What's going on??

After talking with someone willing or able to make a decision everything worked out satisfactorily.

We find American Home Shield to be difficult to deal with, not honest or forthright in their dealings with us, and that they resort to threats, instead of performing duly required investigations, to exact money from us that we do not owe.

Easy to put in service request & make payment for deductible, very helpful customer service reps. Have always received service within an acceptable time frame.

Two messages I would like to communicate to AHS and loyal Consumer Affairs Readers:

I have been a member of American Home Shield for many years and always pay my premiums each month on time. On Tuesday July 15, 2014, my AC unit would not work. I called AHS around 7:00AM CST and requested an expedited service request because my ill elderly mom lives in the home. They told me that they had found a company that would service my request. The HVAC Company called and said they would be out sometime that day.

9 days ago our AC went out. AHS sent out a contractor the next day who replaced some capacitors and the unit worked for a few hours then failed. They came out the next day and said it had to be the compressor. He said it would be ordered that day (a Thurs) and probably be in by following Mon or Tues, but we'd have to get into the repair queue again. Here it is, day 9 and still have no idea whether the part was ordered, received or what the status of the order is. We were told they would call when the compressor arrived. Still no response to our repeated calls. Considering that we are old and the house was hot and were in 90 degree heat a week ago, we would have driven to KC to pick one up. But the service guy said AHS wouldn't allow that. Why not? We had to go to a hotel for 2 nights ($180). Thankfully a cool wave hit. Tomorrow we will purchase a portable unit to tide us over ‘til God knows when.

I use the automatic system and I was able to complete my work order request with ease. The automatic system even gave me some checks to made that help with my issue and in the end I cancel my work request.

My air conditioning was not cooling the house. So I called AHS (I think it was the third week of June) and a man came out and adjusted the Freon. That didn't work so I called back and someone was there last Tuesday. He said I needed a new compressor and he would call me when it came in. He has not called me yet. It's very hot... so right now I'm just satisfied.

My most recent claim was for our air conditioner and an electrical outlet. Submitting the claim was fine although the website doesn't work well. It's kind of weird. Even if you did submit, you can't see it after you submit it. So, they definitely should work on that webpage. Anyway, the American Home Shield representatives that I talked to were fine. And the repair was also fine. We just had the outlet replaced with another one. Basically, some experiences were good so... Overall, it's adequate.

I have used two separate contractors through American Home Shield. My water heater was completely destroyed, and the two men who came to fix it were very friendly and courteous. They explained the details of the heaters damage and promptly set a date to come back and install a new one. I also had to have my air conditioning unit repaired. The gentleman that came in was also very friendly and courteous. He was very well dressed - wearing a clean uniform, and he even covered his shoes before walking into my home! During his initial inspection of the unit, he found not only the unit needed repaired, but also the ducting leading to the unit was badly damaged. He promised to call and tell me if the duct work was covered, and he did as promised. Once coverage was verified, they made another appointment to replace the ducting. All the men who had to come to and into my home, made me feel very comfortable. I would recommend both to anyone who needed that kind of service.

In January I had a busted pipe that was pouring water into my daughter's room. I called and placed a service request. I waited a full 24 hours and no one ever called. I called them back. Each of these numerous calls I waited 30 to 45 minutes before I could speak to anyone. I spoke with another representative who told me the request had not even been put in the computer. He treated me like pay e I hadn't even talked to anyone. So he told me put a service request in and gave me a phone number to contact them. So the next day still no one calls.

On 7/7 I called AHS to request service for my AC. They referred me to Dunn-rite air. An appt was scheduled for Wed. 7/09 an associate came out and collected $75 service fee and stated I needed a new thermostat. He didn't write down any part numbers. He stated and wrote on the service request he would return on 7/11 between 10-2pm. At 1:30 Dunn-rite calls to tell me they are backed up and will arrive between 3-5pm (whole day of work lost). It gets worse at 4:30 Dunn-rite calls and says he is stuck on the 405 freeway in an hour and a half traffic and can't get to me this evening. He promises he can arrive at 8:30 am on Saturday (7/12), so I accept.

I have been an AHS customer for nearly 15 years. In the last year the quality of service has gotten so bad that I could not recommend this organization to anyone and I will not be renewing my contract.

I love the service and friendly communication.

We purchased a home with a warranty in place. The dishwasher in the home has never worked right. They have sent people out five times. The last person said that there was nothing that could be done to fix it. Now, they want to send out another service provider even though the warranty states that they will replace the appliance if it cannot be repaired. My husband must take off work each time a provider is sent. The company will not honor their side of the warranty. We no longer trust this company.

A/C problem fixed in one day.

On the morning of Friday, July 11, I placed a service request with AHS for a completely clogged kitchen drain. Food and water filled both sides of my sink about halfway. At 1:45, I received a voice mail message from Crown Plumbing, the plumbing company assigned by AHS. They said they had no one available on Friday or on Saturday and suggested that I call AHS to get them to assign it to another company. I spent at least half an hour on the phone with an AHS representative named Tracy. I asked that they assign another company to take care of the clogged drain. She said she was unable to do so and that the initial company had until Tuesday to clear my drain.

Our tankless hot water heater stopped working 7/5, and we called and filed a claim for service with AHS the same day. A plumber called us the next day, but could not get to us until Wednesday. We called AHS back, but they said there was nothing they could do about the delay getting the plumbers to our house. Fast forward to Wednesday, and the plumbers take a look at our hot water heater and say they have no idea how to fix it, and lob it back over the fence to AHS. We hear nothing from AHS until my husband calls, angry, on the following Friday.

Would be nice if you had more than one business to use for water heaters... Worst experience ever... They were late going in to the office and then rude on top of it all. 4 days without a shower... Really?

The last repair we had done, American Home Shield and their contractor were both very quick in supplying assistance. They had the parts available and it was installed very quickly with a very courteous individual doing the work.

I actually found the claim with American Home Shield was easy. It took a little longer to get the people to come out and actually look at it. There weren’t any previous repair for the initial request. The interaction with the repair person is great. They’ve all been really good. We’ve been a little frustrated with Sears of late because they sent the wrong part. Everything has taken too long. I think we’re on our fourth week without a microwave which is just ridiculous. But the guy had come back out to fix it but they sent a part that had been used. They sent in a used part that was the wrong size.

We were very satisfied with all of our service calls to AHS and would recommend them to anyone looking for a qualified, trusted service center.

Today our repair was finally completed. Shae with AHS was wonderful and helped get our repair completed. I don’t mind giving them a 5 star rating for getting the repair completed. However, I am just sorry that it took over a month for it to be resolved. I definitely give Shae 5 stars! And also Four Seasons Plumbing who did the repair 5 stars!

On July 7th (Monday), I placed an online request to have my garage door opener repaired. I received an email with a service dispatch number and service vendor. I contacted the vendor and they said it would be a day or so before they could have someone come out. I asked that the repair be scheduled for July 9th (Wednesday). The appointment was made for that day, between the hours of 10a - 2pm. I waited all day and no one from the service contractor contacted me. I called them and received an "attitude" from their customer service. I called AHS and and did not get much sympathy from their customer service.

AHS has been very good for us over the years. There have been a couple of times recently (when the AC went out and the 1st contractor couldn't come out for several days; they then checked further and found one who was there in a day and a half), and the person they referred to fix our pool filter never did show up. However, overall we have had very few problems.

Professionalism from ordering to installation.

We have been without air conditioning for more than three weeks in... in the hot Texas weather. AHS promised to install a new A/C unit. This work order, however, has been incredibly problematic, ridiculously poorly managed, and has called into question the competency all the AHS staff members involved and the technicians sent to our home. Today, just a few minutes ago, when the technicians arrived, it looked as though they might actually install the unit we were promised... but soon after they got started they informed us that the equipment they brought isn't actually the correct equipment!!! What? We have been waiting for weeks while AHS ordered what was supposed to be the correct equipment. Waiting in a home without A/C with young children in nearly 100F temperatures isn't fun... and then to have waited for nothing!!!!

We have been with AHS for 5 years. We thought it would be a great way to have peace of mind if any major issue were to come up in our new home. The first couple years were great and everything always worked out. Unfortunately these last two years have been horrible! Our central AC unit has had to be serviced every year for the past 5 years. In the last 2 weeks, we have had a 3 technicians in our home. All from the same company (ATR General Services) and it has been a mess! They ran a diagnostics test and said they serviced the unit outside and filled it with r22 and that everything was working fine.

I have only made 3 claims! They all took months to even send someone and all were rejected at first and I had to fight! The last one they sent an unlicensed contractor who lied saying someone had already messed with it and thus they were not going to cover it! Like all insurance companies they are not honest, trustworthy or fair!!!

I have had to have my stove repaired and AHS did all they could above and beyond what was needed. They kept me informed as to repair status since my stove is old and they had to locate a repairman that was familiar with our model. When repairman came they knew right away what needed to be done and fixed the problem. They even did a little extra for my wife which was not part of reported problem. They and AHS were great.

I had a very good experience with AHS and haven’t had any problems with them at all. The air conditioning went out and they were right out and prompt to getting out and fixing it in a very short time. It’s doing fine now. The contractor they sent was very pleasant too and got right to work and did the job and left. The air conditioner improved a lot after we got it fixed.

I was in a fix with a rental property in Florida and my current home in Alaska. My tenants indicated the A/C had gone out and two small children were involved. AHS helped set a high priority on the repair and it was done professionally and quickly. 5-star customer service.

I had an issue with my air conditioning system. That only happens during the hottest days of the year. Contacted AHS and they said a repair person will call. I received a return call about an hour later. Even though my house is in an area quite a distance away, the repairman was on site within an hour. He went over the complete system, repaired a potential issue that would have probably prompted a cold weather issue and tracked the issue back to a wire in the thermostat which he replaced. I have a second house which will be covered by AHS also. Great price for insurance and peace of mind.

My last claim was for my broken garage door opener. America Home Shield refused to pay for it. But overall submitting a claim to AHS was fine. I like American Home Shield. I've got two policies with them. All of their representatives have been good. I've recommend them to several people and they got them. I'm a big supporter of American Home Shield.

My husband and I have policies with AHS for our home and for our rental property (a condo near our home that we used to live in). We called AHS 2 weeks ago after our tenant complained that the AC went out. It took days for AHS to get the proper company to come out. Once they did, they said they needed AHS to decide whether to replace the system or have it repaired. That was a week ago. Every time my husband calls to find the status of the repair/replacement, we're told something different. We now have to provide our tenants with a credit for 2 weeks without AC. Thanks to AHS's slow response and basic incompetence. I'm researching a new company to switch to when this fiasco is over. Very disappointed in the terrible customer service.

Have had good service with my coverage and recommend for all home owners.

I was with 2/10 warranty for 5 years and switched to AHS. My pool pump went out, they sent the request to Great Atlantic Pool and Spa. I paid the $75 trade fee. That was on a Monday. It took them 2 weeks to come and replace the pump. They claimed the part they ordered was lost in the mail. Because it took so long, I had to spend about $100 on chemicals to try and get the pool back to normal before our 4th of July bbq where we were expecting quite a few people. A couple of days later, the filter lid had some hairline cracks in it and water was spurting everywhere. Requested service with AHS. I should have asked them to send a different company. They assigned it to the same place. Tech came out on Monday 7/7/14. Same guy came out who is extremely helpful. Gave me some suggestions to try to hold it for a couple of days until the part comes in. He said he was going to put a rush on it because of the last issue we had with it taking 2 weeks.

American Home Shield is professional. They are extremely helpful and make the whole process easy. This is great when normally you need to call on them during a stressful situation.

We were having issues with our hot water heater. I put in the service call online and was given a conf #, received an email that Sears would be contacting me within 24 hrs. After not hearing from them within the 24 hr period, I called the number on my email for them and was told that they were just getting ready to call me and let me know it would be at least 5 days before they could get out there. I told the person on the phone that was not the way I understood how AHS worked, she informed me that was all she could do for me.

My central a/c went out on a Friday afternoon. I went online to make a service request. I knew it would be Monday before I would receive a call to schedule a service call. I was impressed when Brandon with Myers A/C called on Sunday afternoon to schedule an appointment for Monday morning. Keith, the service technician arrived a little earlier than scheduled, which was great. I had pinpointed the problem and directed him to the outside condenser unit. Within 45 minutes, he had it repaired. He stayed a few minutes to ensure the unit was functioning properly. They exceeded my expectations!

The company sent out a pool service contractor that never showed even though an appt was made. I called AHS and requested a different pool service company. That company showed and fixed the problem. Then I get a letter from AHS saying that I owe the first company for the pool service that never showed. I explained to AHS that they need to deal with the first company as they never showed. That was June 13th. Fast forward to July 14 when I tried to request a service call for an emergency plumbing issue and I cannot schedule one as they have suspended. I spent $575.00 out of pocket instead of being able to use the warranty!!!!!

I called AHS because I was having problems with my home air conditioning unit. It was after hours and the automated system set up a contractor to come out. The contractor called me later that day for an appointment. My coverage covered the complete visit except for the service fee. This is the second time in three months I have used AHS for an appliance issue. I am glad I have this insurance.

I've been with American Home Shield for five years. Every time I've called them, they've been very helpful. They send somebody out shortly, and it has worked out fine. I had a concern recently that something was wrong with my electrical system. When I submitted the claim, they gave me a number.

I have been helping my parents through tough times like my dad's recent fight with kidney cancer. His sudden illness and need to retire immediately made it clear that things don't always go as planned. A customer told me about AHS and her and her daughter's good experiences with the company insuring household appliances. So I asked my parents about buying it since when/if an original furnace or another aging appliance or system may go belly up is a inevitable game of chance. My dad spoke with a rep. from AHS who told him our existing, working appliances were covered regardless of age. So he bought both.

I have had American Home Shield for 13 years and have had a problem with the AC for the last 6 years or more. Each time I call in a request and it takes the service person days to come. The 48 hour AHS guarantee is a joke!! Today service person came after we have been waiting five days in 90 degree weather. He was scheduled between 12 and 3 pm but did not come before 10. My husband took off work for NO reason which will never be acknowledged. In addition the repairman stayed less than 30 minutes, gave two very different diagnosis and left. He said that the part we need is back ordered and we need to call them to check on its status. I called AHS and they noted the system but did nothing. I am so fed up. I am looking for a new warranty provider NOW. I refuse to keep paying for this poor service.

I contacted AHS on a Tuesday as my air conditioner quit on me. Contractor came out, gave his evaluation and compressor needs to be replaced. It has been a week with no air in this Arizona heat as AHS waits to get approvals and order parts. The process is terribly slow. I would look elsewhere for home warranty.

We have had 3 repeat issues with our air conditioner in the past 90 days. Each time AHS sends out the same incompetent HVAC company, United Air. Each time the technician corrects the issues created by the prior technician. The first time we were told we were out of Freon and paid close to $500 to replace. About 6 weeks later, the AC stopped working again and they came back to determine that the first technician did not identify the leak so it all leaked out. It went out again this past Friday afternoon and, after a lot of stress and escalated phone calls, we finally got them back again to find that the last technician wired something incorrectly after fixing the leak which then shorted out, causing us to be without air the third time.

I was told on the phone and it's in the contract that shower valve/cartridge leaks are covered and that hot water & sediment in hot water is covered. AHS sent guy out that spent 15 minutes, looked at shower, said it was old and would be a lot of work, couldn't do it. Said hot water heater too old needed to be replaced, started talking about code upgrades. I told AHS when I called I was tired of the incompetent people they send, told sending one of their best. After the guy left I researched the company, 5 BBB complaints in last 12 months, numerous other complaints against the company... this is their best. I then learn that the contractor wrote a bunch of crap on the report from leak caused by missing grout (not true) to heavy corrosion. I cancelled payment on that $75 check, cost me $30 but at least they aren't getting paid.

One claim we had with American Home Shield was when they had to come and change a thing on our bathtub. The service was wonderful, and the people were really friendly - they didn't rush; they took their time. There was a part they needed, and they went and got it, and came right back. The last claim we had was with the air conditioner. We had a visitor from California and the back part of our house was not cooling like it should - the air conditioner was leaking water. American Home Shield came out to put Freon in the unit. Since the repair, the unit has been performing wonderful.

I have been an American Home Shield customer since 2008. I am not happy with the business service provided at all. I have had to utilize their service multiple times. My problem exist with this year and last year. Last year in August, I had to put in a call for my still new 2 year old a/c unit. They sent out an a/c company and that company discovered that compressor and capacitor were not working. The company decided to replace the run cap and do a hard start on the compressor and replace the capacitor. Well, that was great, so I thought because the a/c was up and running again. With 3 months to go before not needing the a/c anymore, I thought all would be well for the next summer...

AC Unit stopped working and made the call to AHS on Wed. Tech came out on Thursday and had to order parts. Called back on Fri and Saturday and parts had not been ordered. Asked AHS to call me back on Monday and never received a call. When I called back was told that part was ordered today and would be another 3-5 days before the part was received. Once the new part is received they can scheduled the appointment. I will be going on 2 weeks without AC in temps close to 100 degrees. When I ask to speak with a supervisor I am told to expect a call within 24 to 48 hours. I would never use this company again.

I have had my contract with AHS for a few years and have had to use their service a few times. My dishwasher broke and could not be repaired. When the repairman from the service company AHS sent out, arrangements were made to have a brand new machine put in. The company recommended one, I researched it and checked it out at my local Lowe's store and that is the machine I have.

American Home Shield responds quickly to your requests. They get the best contractors they can find out to help with repairs/issues. If you have an issue with a contractor they will send another to resolve any issues at no additional cost.

My AC unit is 22 years old and AHS has been applying band-aid repairs for at least 3 years now. The unit needs to be replaced, but they will not replace an appliance if it can be repaired. This doesn't matter if the cost of repair is more than the appliance costs. It doesn't matter if the repair of the appliance takes months to complete. It doesn't matter if the appliance is old and does not work properly no matter the fix they approve. Do yourself a favor and look at other companies that provide appliance insurance. AHS is a nightmare to deal with.

Pleased with service, but could have been shorter time on waiting for a contractor to show up, when problem happen on a weekend.

The a/c in my house broke on a Wed. I filed a service request with AHS and was contacted by a service provider, with whom I set up an appointment for Friday. They didn't show up, and AHS was not able to get in touch with them. I called AHS on Sat to ask if they could put me in touch with a provider who could come out on the weekend, or provide a list of providers that I could contact, or authorize me to find someone. All these requests were denied. On Monday, I was still unable to get a hold of the service provider assigned, and didn't want to wait another two days to get the air fixed, so I just hired someone on my own, which now will not be reimbursed. It's fine if AHS wants to use the own service providers, but needs to have better resources in place if those providers fail.

The buyers requested a home warranty in the purchase contract, which as the seller I paid for. I moved out prior to closing and had the house winterized so the pipes wouldn't freeze. Went up on a Sunday afternoon to open and flush the lines, as the final walk through and inspection with the buyer was Monday at noon. To my dismay when the water heater was turned on the lines were open, no water. First call to the plumber who winterized the house, seemed like the logical choice. He was tied up and could be there 7:30 AM Monday to fix the issues. Great, walk through is at noon and we close on Tuesday.

I have been a loyal customer of American Home Shield for the past 16 years. However, based upon the service I have/have not received recently, I would not recommend them to anyone. The company is disorganized and only seem to respond if it is a small ticket item you are having problems with.

We've had AHS over a year and have needed to use them a couple of times. Our hot water heater was not heating water. They sent a repairman out and he fixed the problem in a very timely manner. Our dishwasher went out most recently. It had no power for some reason. AHS sent a repair man to our house who diagnosed and fixed the issue quickly. I love only having the co-pay to pay. Those two events probably paid for the membership if we had had to pay full price for the repairs.

We had been very pleased with American Home Shield since we bought our home, even renewing the contract ourselves for two years after our initial home purchase contract expired. They sent a service tech quickly for the two problems we had and the minor repairs we needed were to our satisfaction. The difference now, I suppose, is that the appliance cannot be easily repaired. Our oven stopped working (the stovetop continued to work). The tech said it cannot be repaired because the company no longer makes the part. My assumption then was that AHS would replace the oven. No such luck!

Best company for home warranty.

Response from AHS was within 24 hours. Contractor set time with tenant, and was repaired within a few days.

Overall experience with AHS was very good. I'd recommend them.

My a/c went out in the early part of May. AHS promptly sent a contractor out who replaced my motor. At the time, he told me he had put a larger motor than the original in, but I shouldn't have any problems. I had no air for 8 days because he had to come back to recharge my system due to the fact that I was his last stop of the day and he was out of coolant. I paid my $100 service fee and $110 for the coolant, but the unit seemed to be functioning even though it was louder with the new motor.

Had AHS send someone out to repair 5 or 6 times. Each time they stated it was fixed. Once again my basement is flooded. I have lost so many items handed down from my mother, that are now gone forever. I have mold in my basement and will have to pay to fix that. I have to wait 25 minutes each time I call in for someone to answer. When I asked for a supervisor they always claimed no one's available. They obviously can't find anyone who knows what they are doing. I have taken multiple vacation days because each time I have a 4 hr window. This is totally unacceptable. You have no clue what customer service is.

The master’s bathroom faucet inside of the shower started leaking from the actual shower, not in the shower head but the actual on-off. When it started leaking, that’s when I filed the claim. It was recommended through American Home Shield. So he came out and found out that it had been leaking but what we couldn’t see was that it was also leaking from the back and infesting the wall next to the shower, the drywall was spongy and wet. So the problem wasn’t discovered until it made itself visible.

I've been pleased with American Home Shield. I call in and I don’t have to be put on hold for very long. I get to talk to somebody and they assign the claim. My most recent claim was for a microwave that malfunctioned. The contractor was competent, did the work, and it works fine now. I wish they would allow the consumer to request a local company to use. The companies they assign the service are good but I’d just prefer sometimes that they would assign someone a little more local. Overall, the experience has been good and positive. They are professional and prompt.

My garage door stopped working and since it was a covered item, I requested service. The technician was assigned promptly. He diagnosed that this was a broken spring issue and therefore not covered. He collected his $75 fee and gave a quote of $500 to fix it! My issues with this claim are:

I'm at my wits end. Maybe posting a comment on this site might help. Our issues with our AC unit began about 3 (maybe 4) years ago. We've made so many calls to AHS at this point that I can't even remember where this all started. For the past 3 Texas summers (at least), we have called AHS about every 5 weeks (just enough where the warranty on the previous service call has expired and we have to pay the service charge again). We've tried begging AHS to make sure the problem gets fixed for the 15th or 20th time (the people on the phone don't care). We've tried requesting that the same AC company be assigned to our case so that we have a history with someone and we don't have to start over each time (it's fallen on deaf ears). It's 101 degrees in Dallas today and our AC is struggling to cool our house, again.

Customer for 5 years - positive experience with coverage and claims. On 5/28 (due 6/6) I sent in the check for my contract renewal. Subsequently I received a notice that the contract had expired. I called and was told that they hadn't received the check, but it probably being processed. A few weeks later, I called back and was told they still hadn't seen the check. I called the bank and was told that the check was indeed sent and deposited and received all the pertinent numbers associated with the transaction, which I relayed back to AHS. Their response was they hadn't seen the check, get a copy of it. I did that and called, only to be told to Fax it in - they had no other facility to receive it (Scanned E-Mail, USPS won't work). I did that and I'm waiting to see what the next hurdle is.

Purchasing an American Home Shield contract was the best thing we ever did. We have been customers for 13 years now and have never been disappointed.

Prompt service and easy fix.

My washer was leaking. They diagnosed it, they ordered a part and it came that afternoon, same day. Then the man came back after his next appointment and finished repairing. It’s all one day. That was good.

I have been very happy with American Home Shield as my home warranty company. I have used them for 2 years now and have renewed for at third year. They are reliable and affordable. All of the local companies I have used for repairs and other issues that are set up through the service request are just as affordable and reliable.

Recently we requested service for our washing machine. The first contractor was going to be more than a week before they could schedule. A second contractor was going to be able to schedule in a couple days, but AHS representative refused service and cancelled the appointment, as our dryer was "stacked" on the washing machine and accessibility is not part of the contract. We offered to pay separately to have the machines unstacked. AHS representative stated she "would not allow" any contractor they used to be exposed to this kind of risk and liability. The contractor was the company who stacked the machines in the first place!

We had a leak in our kitchen sink. We noticed that water was dripping down underneath in the cabinet, so we called American Home Shield. Someone came and was able to fix it. I went online and was able to make the claim online. It was a little odd to find that there wasn't anything for leaks in the drain; we had to pick on a drop-down menu, but it was fine, and we were able to schedule something. They actually called the next day to schedule a meeting with the plumber, so it went out fine. Everything was great. The plumber that was assigned to us really did a good job, so it was excellent.

Purchased a home and the water heater started leaking within 6 months so I figured it would be covered under the home warranty. I called AHS and they dispatched a plumber 3 days later. Plumber arrives and tells me that it needs to be replaced. I said okay and when it will be done. He says he needs to contact AHS first and they will respond. I said okay and gave him the $75 just to check on the system (no repairs done). AHS calls back 3 days later saying that the water heater was installed improperly and is not covered. Really?

I had a good experience with AHS with my AC unit but when I called to get my dryer fixed it was no availability to me to get it fixed. I called on 7/11/14 and asked for service on 7/14/14 and they said I would have to have it on 7/15/14 and that was not available to me because my Dr. was in that day. It is very difficult for me to take off but certain days. I was very disappointed that it was not convenient. My job is very hard for me to take off.

My pool pump motor is not working properly. It overheats and shuts itself off and comes back on later when it cools down. I submitted a request for service and a repair technician was dispatched. He said that the motor was burning hot and needed to be replaced. The technician at my request also called the owner of the company who has serviced my pool for years and received his confirmation that the motor is not operating properly and need to be replaced. When the technician submitted his report that the pool motor needed to be replaced, he was told that American Home Shield would not authorize the replacement because the technician did not observe the motor not operating.

American Home Shield has been great. I recently made claims for the dishwasher and oven. The control panel wasn't working on the oven and the door handle was coming off the dishwasher. I went online and submitted it. Then somebody called within 15 minutes. The service was great. They were wonderful and did a really nice job. Dishwasher is fine now. They had to take the whole door off and change the door handle. I never talked to American Home Shield. Everything was done across the internet, and that worked perfectly.

I had a very good experience both times I have used AHS.

I called AHS to come out when my freezer stopped freezing. The tech took 3 days to come just to say that AHS has a contract with Sears for compressor repairs and that they would have to come. Sears tech arrives 3 more days later and decides he will not repair it and reports to AHS that the problem is pre-existing. REALLY! The contract doesn't say anything about not repairing pre-existing issues, but in fact says it doesn't matter if the problem is pre-existing.

I was having issues with the AC unit. It started before the fourth of July (30 days prior to that). My AC unit was set for cool and I never had any problems prior to that. My heat pump was working fine last year. This is our second year in the home. We just purchased the home. We haven’t had any trouble with it prior at all. We have used it in the winter for heating. We've used it in the summer for air conditioning. It’s been working fine. Now, this year, it suddenly just started not working. It was kicking in some more hot air. So that’s when I called American Home Shield. They assigned us a technician so I called for an appointment and they were very prompt and within four hours they were there. The refrigerant had a leak supposedly. That’s what they told me. They put a sealer and then they put 2-1/2 or 3 pounds of refrigerant and it ran fine for a month.

It has been a great thing. We have no complaints. Any & all repair were done in a reasonable time.

Have had account for 8 years. Water heater died and was covered. This covered item cost me $950 out of pocket to bring up to code. Leak was created by contractor that he refused to repair. I contacted AHS and they could only refer me to the plumber. They provided no assistance other than to contact the contractor to contact me. NO SUPPORT. Plus their internal communications were terrible. No one ever seemed to be able to communicate about what the issue was. Every time I spoke to a new person, there was confusion as to what the issue was. I am disappointed and am terminating my contract.

The service was set up quickly on Sunday and the tech was there next day. We had a mix-up & he ordered the wrong water heater but got that straightened out. So by Friday, our showers were hot again!

I got services the day I called in so I'm very satisfied. I just called on the phone and told them I had a flooding issue. It turned out to be a leaky faucet, it was under the kitchen sink which was kind of a pain in the neck. And they had somebody out here. I called in the morning during 9 AM eastern and the guy was here about 10 after 5. It's the second time I've had to call somebody within a month. The other thing was on my AC and he also showed up that same day and got it done. It was a matter of like 4 hours when the AC guy came out. So I was very satisfied. I always recommend them to my purchasers.

I have had AHS for 20+ years. The quality of service has diminished rapidly over the past few years. The service fees and "non-code" fees have surpassed the value of the service received. I have two hot water tanks in my house. One was leaking and I requested replacement. The extra fees to replace the tank exceeded the value of replacement. I chose to replace the other tank without turning in a claim. The full cost of replacement was less than the extras charged. I have found that paying directly for the repair is cheaper than turning in a claim. I canceled my coverage.

The contractor came to my house to evaluate the problem. He stated he needed to order a part, 3 weeks later the part comes in. It's the wrong part. So I wait for another week and a half. I called the contractor 4 times, I leave a message, and no reply. I call AHS and ask to speak to a supervisor. They put me on a list for a call back, I never received a call back. Everything in my refrigerator had to be trashed. I have to buy food everyday for my family to eat because I have nowhere to keep food. Would you let this happen to your family???

Very satisfied with the assistance after I posted this review. The representative assigned to me followed up with me almost every day to check the status of repair. After the technician deemed that my refrigerator could not be repaired, AHS immediately approved a new comparable fridge to be delivered to my home.

AHSW has the worst customer service. They will not give you any information on what you need done. They use you as the middle man between them and the contractor. I called to see what I was going to have to pay additional to my $75 and they told me that I needed to call the contractor. I will absolutely not renew my policy with them.

After 56 hours the AC company finally contacted me. They are on the way. I called AHS yesterday and told them I had to get an electrician to check the air handler in my attic because it smelled like something electrical was burning. This rude woman tells me they have 48 hours to come to my house and I need to read my contract and if I think it's an emergency then call the fire department. Last time I checked I paid for AHS, and for this woman to treat me with such disrespect was uncalled for! I will be dropping them after my issue gets fixed if it ever does!!

Let me start by saying that I have an American Home Shield warranty. Greenway Home Services is one of their vendors and I have two cases that were assigned to them and are still unresolved. First, my washing machine decided to stop working properly a couple of weeks ago. No problem, I thought. Perfect time to use this home warranty that I purchased with AHS. The repairman came out a week ago today. He claimed he reset the machine and that it should be working properly. I tried to wash a load of laundry and it was not working. I called Greenway that same day and the repairman that came to my house said he would have to order a part. Sill waiting on the part and I am the one that is doing all of the follow up with Greenway to see when it will be coming in. This is Nashville, TN. I can't imagine that a washing machine part takes more than a week to obtain. I'm currently doing my laundry at my neighbor's house and hope this gets resolved soon.

I had to make my first call after about 10 months of coverage for water dripping from my Air Conditioner. I figured it was simply a backed up drain pipe, but since I had no way of fixing it I figured it was worth having a technician come in to look at it. He believed this was the case as well, but after clearing the pipe, found there was still a drip. Turns out there was a crack in the drip pan, and he would need a replacement pan, which he would order. After taking my $75 copay, I never heard from the company again. The first time I called the contractor was three weeks later, and I was told they had to wait on the part coming in, and as such couldn't repair yet (understandable). The second time I called four weeks after the initial house call, I was told I would receive a call back the next day, which never happened.

We have used AHS for over 14 years and have never had a bad experience. We have had numerous service calls on our A/C units over the years. AHS was prompt and assigned a vendor within 30 minutes. Their service has paid for itself many times over. I wish they still offered the free air filter program.

Our garbage disposal gave out. We submitted the claim with American Home Shield. Everything went very smoothly. We had a quick response. It occurred over the weekend and I called and left a message on Friday and it was certainly not something that needed an urgent repair. The gentleman came the following week. We paid for the service and the contractor came and went through everything we did and found that it was nothing that could be fixed and it needed to be replaced. He was excellent and very professional. He explained what the problem was and why it wasn't repairable. Then he called American Home Shield and they approved the replacement.

Contractor responded in a timely manner and had problem fixed within minutes. Unreal...very honest and professional.

We’ve been satisfied with American Home Shield. Our most recent claim was for our bathroom. AHS sent a plumber first but it turned out it was an electrical problem, a wiring problem. Electricians came out. There were two wires that had short circuited and they just turned them off and rewired them. And that was it. Every time we submit a claim, AHS is really fast. They did their best to get out there and get our problem taken care of. We've had many claims, and every time it’s been really good. Every time they made us happy.

I've had this warranty for years and have used it only once before when their contractors took at least FIFTEEN (I lost count) service calls to fix a simple issue with my washing machine. Yesterday, I called because of a significant plumbing issue that required the water be shut off at the main. I was told a plumber would be at my home between noon and 4 PM today. It is now after SEVEN PM and I haven't even received a courtesy call from the contractor or AHS. I did call the contractor at 4 PM and was told "the service techs are behind". I called AHS at around 6 PM, held for 20 minutes, and was finally told they left a message on the contractor's emergency line and that they would follow up with me in an hour.

I have paid for this service for four years. I have had 3 service calls in four years with simple fixes. Then, 2.5 weeks ago, my fridge broke. After two service calls and two flooded kitchens, it was determined that it was not possible to fix it. Since then, I have spent 20 minutes minimum per day on hold chasing AHS down to push every step through. They have made it nearly impossible. I'm sure some people just give up. It is my opinion that this reluctance and self sabotage that they employ is a purposeful ploy to not honor the contract we have. The last straw is the fridge delivery people were told to just deliver my fridge to the doorstep. I had to offer to pay $100 cash to get them to bring it inside. They regularly install but I'm told today, after 35 minutes on hold, that I have to wait several more days for another person to come install. I am furious with this ridiculous unethical business practice and I will be seeking out a different company and very carefully reading the reviews. Simply inexcusable time on hold every time. They have wasted hours of my life and taken years off my life. And now the unit arrived scratched!! I can't possibly send it back. I have events to cook for. I cannot imagine the repercussions if I treated my client base in this manner. Use a different company!!

0 stars, nothing but a waste of time. They take your money, then when you put in a work order on emergency status that suppose to be fixed within 24 hours, you don't hear nothing back ever. It's been a week since my sewage has been backed up and leaking onto my wooden floors inside my house and I am yet to receive 1 phone call.

I had a microwave problem and garbage disposal problem. I called and placed a request for service. Within 30 minutes, received two phone calls from the repairers. They came the next day and my microwave was checked and repaired immediately. The garbage disposal was replaced but there was still an issue. I was told that it was an electrical problem and a request was submitted to an electrician. He came the following day and the problem was a wiring issue and that was repaired immediately. I was impressed with the professionalism, the knowledge of the repairers and how nice they cleaned up their mess. Overall I am a very satisfied customer!

AHS has been my home warranty provider for 11 years now and I have been very pleased with the service provided by AHS contractors. So much so, that I have recommended family members, friends, and co-worker to choose AHS as their home warranty provider. However, over the last year or so, I have experienced questionable service from the contractors sent out by AHS. Once on last year when placed a ticket for a leaking pan on the air conditioning unit and again on yesterday when I placed a ticket for a leaking shower faucet. Each time the contractor came out, looked (not touched) the needed repairs and reported to AHS that the problem was related to improperly installed (the air conditioner pan) and the contractor on yesterday stated he needed to order a part and would return shortly. Yet, about two hours later, I receive a call from AHS stating the repair would not be covered by AHS because of misuse. Misuse?!? Each contractor was paid $75.00 for a visual inspection lasting about 2 minutes. This was the final straw! I am calling today to cancel my plan with AHS!!!!

Knowing what repair will cost even before repairman arrives is why I have been an American Shield customer for years.

My AC broke and it is 107 degrees out. It has been a MONTH and still not repaired. We waited for a new compressor for 3 weeks and when it arrived we were told AHS ordered and sent the wrong one. After many conversations I asked that my calls be recorded and documented as I felt they were unwilling to expedite service and clearly do not care that it is unbearable in this heat. I have left 3 voice mails with a supervisor who has not returned phone calls. Obvious that AHS is about collecting monthly fee and not customer service oriented, they seem accustomed to the standard answer, "we can't". I know there are other warranty companies and any suggestions for a service company in AZ would be welcomed.

Phoned in a request for repair and was denied because I didn't have code coverage. Told that coverage was not available when I started. Not in contract. No notices are sent to update customers about additions. Past 60 days to add it. I had to ask or check web to know about coverage change. Customer for 9+ years.

This company hires the most incompetent contractors that are in the state of Delaware. The company is a total Rip-off as well as the people they hire to do service calls for them. I have been ripped off of the co-pay of $100.00 twice and they refuse to refund any of it. The BBB will be getting this info also.

It was electrical problem and I called it in. When I called American Home Shield, it was automated system that answered, like a robot. They came our right way and fixed it. The contractor was very polite and very nice and knew what he was doing. It was an easy process. It's fixed and it works. I'm satisfied. They are fast, reliable and good. They back their work up.

Good communication, follows instructions and good cooperation with me and the realtor, etc.

I have used AHS for 13 years and have had nothing but great experiences. That was until this week. I opened a ticket on my in-ground spa last Monday via the web app. The ticket was assigned and the company came out on Wednesday 7/2. The tech advised that the spa jets were clogged and that his company were not able to resolve the issue but that he was contact AHS and ask them to dispatch a different vendor. I called in on the afternoon of the 3rd to see what was happening and was told that the tech had not called in his report and they would put a chase on it. I asked the AHS rep if the issue was covered under my contract and was told it was.

American Home Shield gives me such peace of mind....Our refrigerator was leaking water the other day, so I got online and requested service. The repair service company called me the same day and I set up an appointment for service the next day. Everything is handled so quickly and the service person was great! Took care of the problem right away.

We just bought our very first house. We have no idea what we are doing as this is completely new to us. The AC went out on a Thursday night so my husband gets the AC unit info and googles them. He then finds someone that works on that type of unit and calls. They can't come out until Tuesday the next week. So 5 days. When the guy got out here he checked out the unit and within 5 mins he had the problem diagnosed. He was great. He had the part in his truck and stayed until he knew the unit was blowing cool air. He then asks if we have the home insurance policy. I said homeowners insurance yes. Then he asked about American Home Shield. I didn't know/remember that we had it.

Incomplete service repairs on multiple projects with contractors refusing to return calls. Being charged $125 just to be told AHS doesn't cover a repair is absurd and goes against putting the "customer" first. With this company... you are LAST and it's your money they want and that's all. It turns out AHS collects at least $80 of the $125, leaving the contractor with little to nothing. Best advice if you're considering AHS.... Run away fast. Try using services like Angie's list or Craigslist to find an honest handyman able to do the job for 1/2 the cost and with the "Customer" in mind.

I called today to renew my existing contract and was advised it was in a non-renewal status and to get a new contract the premium was twice what I have been paying for the past 8 years, and that my coverage would be limited. I have a letter from the company dated May 12, 2014 that states "renew before 7/13/2014" and expect this letter to be honored. I have not been advised prior to today on the phone of this, and find it totally unacceptable and unethical that this close to my renewal date this has happened. When I complained to the agent about this I was advised they did not have any phone contacts for the corporate offices and complaints must be in writing. My contract will expire before this is possible. This is no way to conduct business.

American Home Shield has been great. My recent claim was for my garage door opener. I submitted the claim online, and the contractors they sent were fine. They were able to fix half of the problem and we had to fix the rest. I think it's great.

American Home Shield initially answered the phone very promptly. Once they found out that I wanted to cancel, they put me on hold. 35 minutes later no one had picked up yet. Alerted the bank to the problem and they said it would cost about $35 for each stop payment request. Called American Home Shield again and was promptly answered again. As soon as they found out I wanted to cancel my policy, they wanted to put me on hold again. I said please don't do this because I waited 35 minutes before without anyone answering the phone. He called over and said that it looks like they weren't answering the phone. Then without any kind of heads up or warning, he switched me over to an automated response that said someone would contact me within 24 hours.

Zero stars. I am a first time home buyer and the seller sold us into American home shield. They could have impressed us and we would have been loyal customers. Our ACs broke down last week - two units and the contractor came in told us that it needs compressor replacement for one unit and asked us to wait on the other unit and if it doesn't work call Home shield and add that as well for replacement. This was on Thursday the day before July 4th. We called on Saturday and conveyed to AHS that the second unit was not working and wanted to know where we were with the first unit. They said they will call the service contractor and keep us updated. We didn't hear back until Monday - from the service contractor saying that they will be getting the parts on Friday and will be there on Friday to fix that and the second unit. I called AHS and asked about the second unit and they said the service contractors are coming in on Friday. I was sweating while I was calling from outside my office and I told them that my wife and kids are sitting in our home and sweating and all they can do was read me out the notes from the service contractors.

A/C contractor indicated that wires had burned up causing a need for the capacitor to be replaced. The cost was going to be in excess of $300.00. I told him I couldn't it and he offered to drop the price by $100.00. I had local A/C contractor perform the work. He replaced ONE wire and the capacitor worked just fine. Plumbing contractor tried to unstop sink drain with snake. When that didn't work he said he would have to go up on the roof and snake the vent for several hundred dollars. Told him I couldn't afford it and he offered to drop the price. Used different plumber and he disconnected elbow and snaked the line. Cost $124.00 and took 15 minutes. No need to go up on roof. I did not renew my contract with AHS.

In May 23 2013, one of AC units needed repairs, a repair company was dispatched but in retrospect they did a patch up job and the problem of poor performance reappeared in late May 2014. Since our request for service was over 365 days (by about 9 days), AHS dispatched another AC repair company to attend to our case. On June 3-2014 a representative of this latter company came to the house for assessment of the situation. To my great surprise, he was more of a salesman than a technical and expert individual. Without any test of the leakage at the condenser level, he proceeded to the main unit and after forcibly bending (and damaging) a face-plate, again without any testing declared that the evaporator is leaking. This action further deteriorated the performance of the unit to the point that the poor performance of the unit became a no performance at all!.

Contractor responded quickly, was professional & friendly & called us personally to ensure he had all the correct information prior to arriving at our home. Once there, he diagnosed the problem & was able to replace the broken component right then. He called when the work was completed to let us know what he had done & that everything was working again. It was a huge relief to have the issue resolved so quickly!

We have been pleased with all of our requests for service. We also purchased an additional heat/ac maintenance contract. The company who performed this check was professional, knowledgeable, arrived on time and seemed thorough. The pool service was slow and did not communicate well about 6 years ago, but there are new providers now who are great. Had our microwave completely replaced about 2 years ago, and the pool filter as well. Hopefully we won't need other replacements, but have trust in AHS to come through if we do.

My fridge broke and the repairs were done to my satisfaction. I would appreciate Sunday repairs for fridges and freezers though. Had a rough time conserving my food till repair day.

Our AC went out last week for the second time that we have been in our house that we bought in February. We had the sellers get it serviced before we moved in since it was almost 15 years old. A few weeks ago the AC quit working and after about a day it started working again. Then last Saturday (June 28) the AC went out for good. The AC company came and said the compressor was busted and I would get a call about setting up a time to fix it.

My toilet "clogged", called AHS and they sent out ADVANCED DRAIN CLEANING SERVICES. They took 3 hours to try to unclog me. They said they turned OFF the water to the toilet. Said they needed to take the toilet off but needed permission. They would call me later after AHS gave them permission. Waited 2 days and nothing. Called each day. "We will call you." Finally I went downstairs FIVE days later to find my kitchen light would not work and I stepped in water. it was dripping from the light fixture. Call AHS, found out policy cancelled since I "put a foreign object down the toilet"". I did?? what? Why didn't they call? Why didn't the plumber call to let me know.

I am very please with the company they sent out to fix our A/C unit. The man was very knowledgeable and was fast at fixing it.

We have had American home shield for over a month now and called about our a/c not keeping up with the temperature. They sent out ACS absolute comfort to look at our unit. The repairman determined the compressor was bad and said he would contact AHS to replace BUT AHS only covers freon $10 per pound and we would need 7lbs at $70 per pound. I looked up the cost of freon and got a second opinion. Freon is indeed $10 per pound and more importantly they aren't allowed to release freon into the atmosphere so what they intend to do is capture MY freon then charge me $70 a pound to put my own freon back into my a/c unit.

I am wasting my time writing this solely to protect others from what we have gone through. It does me no other good to waste the time needed to write this. AHS has been one of the worst companies I have ever interacted with in my life. We required the sellers of our home to purchase a home warranty and they selected AHS. We had the home inspected and all was found to be in working order. Upon moving in, everything was still in working order, including the air conditioning. Unfortunately, within 2 weeks of moving in we did have the HVAC stop cooling in our upstairs portion of our home.

The smartest decision I ever made was getting and renewing my American Home Shield home warranty. There is so much more peace of mind in my house in case something goes wrong. I've had to call a few times and I always receive excellent customer service from the American Home Shield operators as well as any service contractor that has come to my house. I highly recommend American Home Shield without any hesitation!

On May 10 our downstairs ac unit went out. It was allegedly repaired on May 23 (13 days later). June 16th same unit out with same problem. Nightmare repairing unit and not completed until July 3 after many calls to Total Air and AHS. During this time, on June 29th, the upstairs Trane blower motor burned out so no ac for upstairs nor downstairs. There was a time period with completely no ac upstairs and downstairs in blistering humidity and heat for elderly 75-year-old husband with heart condition and lymphoma. Numerous calls to both the ac provider and to keep AHS abreast of the difficulties, and finally downstairs unit repaired July 3rd (May 10th to July 3rd) and we slept downstairs still awaiting upstairs unit repair (which I believe burned out due to the excess work the poor thing had to do awaiting the repair to the downstairs unit).

I had a good experience with the plumbing contractor. He was prompt and did a great job replacing the parts needed. Happy to be saving water and money.

Love the quick response, 100% recommend.

American Home Shield is an excellent service. We have no problems at all.

AHS representatives were very nice, knowledgeable, and efficient. The contractor was a joy to work with! He expertly replaced our leaking hot water heater so quickly that we were only without hot water for one day. Yay!

Very happy with all services that have been performed! Highly recommend.

I recently submitted a claim for the garage door opener to American Home Shield and it was a good experience. The door wouldn't open so I called them and they sent somebody out. I visited with the contractor while he was working and he was in and out pretty quick. He fixed it and it's working fine now.

A/C unit went out on Friday of Memorial Day weekend. As soon as Air Doctor received the order we were called. This was exceptional service. He wanted to know how we were impacted and if it was really hot. The owner was so concerned he called on Saturday and sent a representative to see if the A/C could be repaired. It could not but they made sure on the next working day when they could get the part that was necessary they called and came out to repair and we have not had a problem. The customer service from this service provider is the best we have experienced from any of AHS service providers. We would highly recommend this company to anyone.

Great customer service! I've had to call for service a few times and each time I was able to get in touch with a customer service representative immediately. They were always friendly and helpful. In addition, a contracted service provider (i.e. plumber) contacted me right away. The service providers were able to schedule appointments that fit my schedule. I've had to contact a plumber late at night and AHS put me in touch with a 24-Hour plumber who came out to resolve the problem. I am grateful for AHS and will not let them go.

My husband and I just purchased our first home which came with a year of AHS service. We have only been in the home for a month and are BEYOND disappointed with the customer service that they provide to their paying customers. Being first home buyers, they had the opportunity to really sell us their product and keep as a life longer paying customers, but unfortunately, they have done nothing disappoint and frustrate us. I have already determined that I will not continue services when it comes time to renew next year.

I love the quick response time to my request for service. The service company used was very professional. I am very satisfied with AHS.

We had no water. It stopped working so I submitted an online request to American Home Shield and then I called also. The representatives were very responsive. The contractor called me first chance he had and was very responsive. He got over here in a very short time, and was able to solve the problem quickly. He knew exactly what he was doing. It was a good experience and everything is working fine.

Very, very happy about with your company. Happy to be a member with you.

Repeated phone calls, repeated promises from you guys. But you broke every promise. Still no AC. After days of waiting, I'm going to another company for repairs. I'd like a refund on the contract. You get zero stars, and I'd love to join a class-action lawsuit against you.

We have had our AC and washer repaired. Both experiences were completed in a timely manner. With the repairs we have had in the past year, having AHS has definitely paid for itself. Repairs can be costly, but with AHS, they are affordable.

In using AHS I found the agent to be very helpful. The agent took my reported problem, assigned a contractor to fix the issue. I spent less than 5 minutes on the phone. I received a call from the assigned contractor shortly and we arranged an appointment time to repair the lines connected to my hot water heater. The agent from the contractor was neat and very courteous. He replaced defective water lines. I have used AHS twice before with the service and results being as good as my last experience. I am well satisfied with AHS and the contractors they provide.

I have used AHS since the mid 90's on 3 homes to this point. I was very satisfied with the service, responsiveness as well as the overall coverage up until the last 5 years or so. When I have sent in service request, it has become much more about what they don't cover and why than actually trying to get my problem resolved. My latest and most aggravating situation has to do with my AC unit and the fact that I seem to paying more out of pocket for the repairs than "supposedly" what the contractor is being reimbursed by AHS. Like many of you in the southern part of the US, Texas specifically, I experienced an A/C issue where my downstairs’ unit quit working, this is a 5 ton unit that does the vast majority of the overall cooling of our home. Within the last 6-8 months we had to replace bad evaporator coils on our unit in the attic where we paid over $1000 for our portion and according to their tech, AHS paid around $600 to them. But I had to pay to update the unit to R410a Freon from my current 22A system that is about 13 years old.

After filing this complaint, AHS was able to get someone to the house to fix the air conditioner on Monday. I am happy that the air conditioner is fixed but I am only giving two stars because it should have been taken care of without having to file a complaint. The personnel in the complaint department seem to be good at assisting the customer. The personnel in customer service are the first people the customer comes in contact with. They should be better trained in satisfying customer needs.

Excellent quick service.

I noticed when the cabinets had gotten wet that the dishwasher was leaking. I made a claim over the phone and it was no problem. It went very smoothly and I understood everything. It was very clear. The repairmen have all been very nice. It's still on-going but everybody's been fine. I haven't had any issues. AHS has done a really good job and I already have recommended them.

I was told a repair would be covered. When the vender submitted the repair bill, AHS refused to cover the cost. I called and spoke to a number of your people. Each one stated that someone would call me back. That never happened. Very poor customer service. Finally after 1.5 weeks I got a call from Delphine (**) and was told that AHS would send me a $75 gift card to use on my next repair call. She told me that she would not cover the repair cost but that the card would be sent in an effort to make up for the poor service. I have never received this card and am very disappointed in your customer service.

I purchased a home and added Home Shield. About a month later my hot water started giving me trouble. I called Home Shield. Plumber came the next day. Installed a new thermostat. Had trouble again the following week.... same drill. Hot water heater kept blowing the thermostats. Plumber told Home Shield was time for new hot water heater because the problem was internal with the electrical function. There was no problem having it replaced. The plumber was wonderful and very concerned for the safety of my family.

It was last summer when we called about our air conditioner. It was 94 degrees in the house and not getting any cooler. We called and someone was here within the hour. They cleaned it out and serviced it and soon had it running nice and smooth. We paid our co-fee and they were on their way. Have not had to call them since. Knock, knock. We realize that it is on it's last leg, so we have been very satisfied.

We recently submitted a claim to AHS for the air conditioner. It wasn't blowing. I made a phone call and followed up with the name we were given the next day. The contractor came by and looked at the part to order and left. It was very in and out - very quick - and came back 5 or 6 days later and installed it. It took quite a while but they got it taken care of and left before we knew it. It’s working perfect now. We took care of the check. It was a simple and easy process.

We had a leak in a kitchen water line. Set up the appointment online. The response was quick and efficient. Have nothing but praise for the whole experience.

5 days to repair an a/c issue in Florida where it's currently 95 degrees plus is absolutely unacceptable. Add to this that we actually reported the issue on Wednesday and no one got back to us until 2pm Thursday before a holiday weekend....you get the picture - total lack of urgency. We asked for an alternate and they refused.....Really a waste of money - this is not service. We asked for a supervisor and were directed to an answering machine (** who didn't call back). The last time we had an a/c issue we actually lost a tenant due to a similar circumstance.

The contractor was on time. Very knowledgeable about my AC system. After troubleshooting the system, he was certain it was the exterior portion fan motor. He had to order one as he did not have the required fan in his vehicle. When he returned the following week with the fan, it only took him about 10 minutes to replace it. He was not satisfied with the way my system was operating so he did some more troubleshooting and discerned a wiring error left over from some earlier technician's efforts - prior to AHS contract. Repairing the wiring error resolved all problems. This was accomplished in about 40 minutes from his arrival at my house. Great job as the system now runs more efficiently at a lower operating cost! The tech was very informative and kept me informed of what he was doing and why the whole time.

I have not had an unpleasant experience yet with AHS. All the contractors that have been sent to address warranty issues have been very professional in their manner of work.

One call to AHS was all it took and my problem was resolved. Fast and courteous service was provided by the AHS call center representative. The contractor was at my home within 48 hours. He assessed the problem and had the parts he needed to repair the problem right in his truck.

AHS is easy to contact and their repairmen are always on time. They fix your appliance effectively.

We've always been very, very happy with American Home Shield and who they sent to us. Except for the last one and that was Plumbing CNJ. It was not a good experience. The guy kind of ignored the problem and we ended up with a really big problem. And then the next plumber that came out said that people have had bad experiences with CNJ. But we’ve just been really happy with American Home Shield over all the years that we've had it. And we've had it for so long.

Live in Georgia. Air Conditioning Units not cooling house properly. Call AHS (which we have had for around 15 years). They assigned to Piedmont Mechanical. Piedmont came out, determined that main unit needed Freon. Filled it up, without showing gauges to my wife, and charged $350. Sent a report, without our knowledge, to AHS that second unit was not maintained properly, so not under warranty. This despite the fact that he asked if we had just changed filters, because they were clean.

We contacted AHS on June 12 when our air conditioning stopped working. We contacted AHS and then contacted the area service company that was over 90 minutes away. We were not offered a local service shop, just an extremely questionable company. It is now July 3rd and our air condition is still not working. We call AHS several times per week, sometimes several times per day when we are not called back as they said they would. The service company does not return calls or furnish information regarding a date when we might have our unit repaired. No one at AHS seems interested in trying to help us, just give us lip service.

Submitted a request for service on an ac unit. Of course it went out on a Friday in Georgia. They will not dispatch a contractor for any emergency. They actually have no emergency calls regardless of what they tell you. So 4 days later a contractor called to schedule a time. So in all it was 7 days until contractor was at house. He could not find a freon leak. Did not spend much time looking either and 100 dollars later he topped off the freon and left. AHS only pays $10 per pound btw and the going rate is around $50-60.

First HVAC service call was made on Feb 14. I was told service man never entered the property and that he told the tenants the problem was the way they set the thermostat. Second HVAC call was made Mar 10. Repairs were made. On June 25 I received a bill for the Feb 14 service call. I called on June 26 and asked why I was paying a service fee when the service provider never performed any service. I was told I had to pay a service call fee whenever anyone makes a service call, even if they perform no service.

I could write a book of all the horrible experiences I and my tenants have had over the years with AHS, and it keeps getting worse each year, to where the last straw was broken in June, and I cancelled my policy and went with another company, and am considering doing the SAME thing with FOUR more contracts. The person I talked to when cancelling didn't even care after I said that, which just goes to show you where their customer service priorities are now. I can't believe all the 4 and 5 star ratings I see for them on this and other review sites.

My experience with AHS has been wonderful. It had started the night that I made the phone call and then the technician came out the next morning. Submitting a claim was wonderful. It was fast and easy. The contractor they sent was courteous, professional and polite. He called before he came. He ended up coming earlier than he had originally mentioned and he gave me a call to ask if that was okay and it worked out better. He was very determined to fix the problem. We haven't had any issue since.

American Home Shield customer service was quick in contacting the contractor to repair my air conditioner. The contractor scheduled my appointment and arrived on time. The contractor was very polite and knew what he was doing. I would definitely use that contractor again.

We called for a/c repair. We paid the service fee. Tech said they had to order a part. When they came to back, we were told to pay $400 for refrigerant. Not even a week later we were having the same issue. The tech came back out and put a kick start on the "new"compressor. Unit still not working properly. Tech comes back and says it’s the coil. So problem wasn't diagnosed correct. Now they want an additional $350. We spoke with Leroy and the authorization dept and he said we would only have to pay $75.