American Home Shield Reviews

I've had to use AHS twice and this second time was very frustrating. It's always good until the company makes an error and owe the customer money and refuse to pay for the customer's overdraft fees. I put in initial request for service on 11/27/18 for my refrigerator going out. Tech came out to fix but still didn't work. Put in another request in on 12/05/18 and tech came out to re-check and said some hose not working and will need new refrigerator (which had to be ordered). Fast forward I received notice back in Nov informing my $125 tech fee will be deducted 12/07/18.

I never write reviews but I want others to stay away from this company. We made a claim on Jan 2nd and a few days later the contractor came to our home looked at our fridge and said okay I have to order a part and will be back in 5-7 days. Well that was the first lie. Called 10 days later and the part was just ordered. Okay so on Jan 22 they came back out with the wrong part. Said they had to reorder part and it would be another 5-7 days. Now today the company will not answer the phone. If you call the home warranty company they have the same message that they are busy at the moment. So today we have been without a fridge since Jan 2nd with no clue when it will be fixed or if it ever will.

American Home Shield, which we are not happy with, contacted Sears on Dec 16, to diagnose our Samsung dishwasher. A previous company submitted a report to AHS that the unit had to be replaced so they contacted Sears for a second opinion. A "senior" technician has been trying to repair the unit ever since to no avail. When I told him about the previous company's diagnosis, his response was that as long as he could order parts, he will continue to try to fix it.

AHS has been a total nightmare. I will never again seek a warranty with them and will make it a goal to prevent others from seeking their services. I purchased my second home in October and opted to invest in an AHS home warranty. In November, both of our ice makers in our Frigidaire stopped working. We contacted AHS and paid the $80 fee to have the servicer come and look at them. Since their technicians are only available M-F from 8-5, my husband had to take a vacation day. The servicer from Sears inspected our refrigerator and advised that he would need to request parts in order to repair it. Once the parts had arrived, another service appointment was scheduled... requiring my husband to eat up another vacation day.

12/18/18 notified AHS we lost heat. First assigned contractor did not call back. They assigned new one who came on 12/20. Determined we needed new furnace. As of today, 1/22/19, we still have no furnace. The contractor has made appointments to install it but never followed through. Many excuses were given. AHS is not resolving this issue. We have called repeatedly requesting to speak to someone in authority who can take accountability for this but no one has helped us. I am in a wheelchair and my husband has heart failure. We are using space heaters in 10° weather. Our health is suffering.

I submitted a claim with American Home Shield for our fridge that was leaking and our dryer that had something broken inside. The filing process was really easy and the repair company came out within a week, which was quick. The crew that came knew what they were doing and they were very professional. Their follow-up was great as well. They did the repairs within a day, except for the dryer since they had to order a part for it. But then they quickly returned for its repair. This was our first time using our American Home Shield warranty and I was really impressed. I was really happy with everything.

AHS sent High Priority Plumbers and they lied and told me that I had no pressure regulator. They also told me American Home Shield doesn't cover something that I don’t have. The box in front of the home is full of rain water and they don’t want to close the water supply. The first plumber didn't want to close that central thing or fix it. They also want me to pay $850 to put a regulator and I said no.

I had an issue with my garage door opener and I called American Home Shield. The contractor came out and fixed it, and it was a very good experience. The contractor was friendly and informative. He answered questions that I had, did a good job, and cleaned up. You wouldn’t have known he was there, other than my garage door is working once again. I’ve used AHS three times since I’ve become a customer of theirs, and, each time, it has been the same satisfactory response.

I have a clogged pipe that American Home Shield had already sent two companies out for. The first one couldn’t do anything and the second one couldn’t do anything. The diagnosis was that maybe there was some grout cemented into the pipe. But what was problematic was that the guy who did the work just left. He cut the vent pipe, left it open and also left my shower full of water and mud. It was certainly not an ideal thing. This thing hasn’t gotten fixed yet and now, I’m way worse off. I don’t necessarily feel like I should be paying $75 a pop for my house progressively getting worse.

I have four accounts with American Home Shield and recently, I was a bit disappointed. Even with four accounts and being a good customer, I had a dishwasher that wasn’t covered. I actually had two people come out to see that and it cost me $100. On the whole, American Home Shield is good but it would be better if they offer a discount on multi-policy holders. Also, they should reduce the time to get through on the telephone when filing claims. A recent experience has taken me about an hour to get through on the phone so I've filed a couple of claims online. One was when I needed to get the locks on a rental house rekeyed and Ameri-Tech Locksmiths was sent out. And generally, the technicians sent by American Home Shield are good.

We've been with American Home Shield for four years now. Once, they replaced our water heater and we were really pleased with the experience. Then, most recently, we had a problem with the plug of our freezer. It was affecting a light along the front of our house. It was also affecting the freezer itself, which was critical. As soon as we realized that the freezer wasn't working, we were able to get it to work temporarily, but we needed to have an electrician come out. We submitted a claim with AHS and the repair company called us very quickly to set up a time and date. I asked them if there was any way that they could get here faster because the freezer was affected and we were really concerned about it and they were able to come quicker than what I had said. They then fixed the issue very quickly. They needed to get parts and they came back when they said they would. They did an excellent job.

We had leaks underneath our kitchen sink and we submitted a claim with American Home Shield. My husband submits claims on the computer, but because of my time restraint, I have to call and the wait time for AHS can be up to an hour. Anyway, a guy from Emerald Home Services came and he had to remove all of the pipes, including the garbage disposal, to try to address the issue. That worked one time and it didn't work anymore. We had to go through the AHS resolutions department in order to have the guy come out again because he didn't want to come out and fix the issue. He thought that he would not get paid for the service. AHS decided he needed to come back out to fix the problem. He came back a second time and replaced the garbage disposal. Now, we have a new garbage disposal and it works fine.

The water pipe was leaking and so I submitted a claim to American Home Shield online. Navigating through the site was very easy. The tech who came out was also nice. It was cold and he had to go under the house and got all muddy. He got everything fixed. After the repair, the leak has stopped. I confirmed that with the water company and everything is good. My experience with American Home Shield has been excellent.

In the middle on the coldest days of winter in Virginia, my heat pump stopped working. I called AHS for service. Initially the company they connected me with said they could not help me for several day. So I called AHS back and said they needed to find another company as the first company didn't have anything on their schedule to service my heat pump. So then about 30 minutes later the same company called me back and said they would come service my heat pump on that day. The technician came out for 10 minutes and said it was the sequencer that was broken and left. Never said when he would come back or how he would fix the problem. Days went by with no response from this company. I finally called them and they said they had ordered a part and did not know when it would be in stock.

Dec. 5, 2018 made claim for heat pump. AHS sent out a contractor who said repair needed. Contractor couldn't locate part and neither could AHS. 12/14-AHS opened another claim and sent another contractor. That contractor couldn't locate the part so finally end of Dec. AHS said unit needed replacement. On Jan. 3rd a letter was supposed to be sent outlining what wasn't covered and what was. I have called several times between the original Dec. 5th call and today Jan. 22nd. I still have not received the letter nor has the contractor been out to replace the unit.

Updated on 02/05/2019: My first call to AHS was on 1/20/19. Here I am without my refrigerator repaired. No call back at first to see if anything was done. I had to call them several times. Their process is very unorganized. Imagine when I called back to report my fridge was still not working properly after the service technician came out and replaced the master control board. I was on hold for over 10 minutes, the rep stated how short staffed they were, she was looking at my "2nd request" after first was cancelled, which I had to initiate and still did not see any of the information was explaining to her. I even called the repair company back and they called and stated "we hoped it was just the control board but the fan needs to probably be replaced also, so we have to order it and it will take a few days, I will call once we have the part to schedule installment."

Updated on 01/30/2019: Soon after I posted the negative review on ConsumerAffairs site, I was contacted by American Home Shield social media support team. The representative advised that the issue will be rectified within 48 hours. Since I did not hear back, I contacted Customer Service, to be told that I will receive an email advising decision to replace the washer. A week later from my first review, the situation is yet to be resolved. In the meantime, monthly premiums and service fees are deducted on time. Have never come across an incompetent unreliable organization such as American Home Shield.

On January 10th, I submitted a claim for my washer that was getting an error code every time it was used. It was not draining. The repair person could not look at until January 15th. It was determined that the drain pump went out and would need to be replaced. I checked the status on AHS website and it said the claim/job was complete. The washer was never fixed. I called AHS on January 22nd and they said it was complete and I informed them the only thing the repair person did was diagnose the issue.

We have a service request in progress so am reluctant to respond but feel I have to echo several of the poor ratings given this outfit. We are still awaiting a decision on replacing an oven unit that cannot be repaired unless it is taken from us for up to 5 weeks. This is service we pay for? Apparently the contact channels are designed to discourage one from getting final resolution if it is something other than a minor fix. So far we are not satisfied and hope you can follow up with the right and fair decisions.

Do not ever use American Home Shield. I have had a warranty with them for years, first time I had to use it my heat went out in the middle of the winter. Filed the claim, it was 3 days before they could get anyone out there. I called them and asked if I could use a local company that I knew would get someone out there the same day, they said no, because of the price. So they use the cheapest people they can find to do the work, those people use refurbished or used parts. So finally the technician comes out, is there for 5 minutes and says it's an electrical problem, I have to refer it out to an electrician. He said he was letting American Home Shield know. Never heard back from American Home Shield. Called them and after sitting on hold for 25 minutes the lady comes on and says she will have an electrician out the next day. No one ever called or showed up.

We had a pipe burst and I called AHS because our warranty covered plumbing. When I called I was very specific that we had a burst pipe. After listening to terrible music for 30 minutes the rep who took my call submitted an expedited service request since, after all, we had no water. We received a service call from United Air Temp-- not a stellar operation-- fairly quickly. After tearing out the ceiling the technician informed us that our warranty does not cover burst pipes so we had to pay him $475. As it turns out, AHS only covers "leaky" pipes-- the kind of thing that almost any do-it-yourself guy can fix in less than an hour with $5 worth of parts from Home Depot. AHS collects your money. That is it. Save your annual premium and put it toward your next home repair-- that you can schedule yourself with a good company!

Our heater went out recently on our home that we just purchased back in December. We requested someone from AHS to come inspect the problem. The contractor they sent refused to do an adequate inspection. They looked at the circuit board and said that they wouldn't look any further until we paid to have that replaced. Then they tried to convince us that they were the only contractor with AHS and that we need to replace our entire system. I was not comfortable with this option so I sought out a second opinion. Since it is quite hard to speak to a person from AHS since it only would let me go through the service robot, we found someone else ourselves.

When I called in a claim over the phone for a heating unit, the lady from AHS I talked to at their office was nice. She was concerned about our problem because it was getting cold. They got right on to it. The first time the repairman came out he got the heat going but by the time he got down the street, it went out again. So I called them at their office and the lady called the contractor and they sent the guy back. He said it was the control module that was kicking off. He showed us how to get it started if it kicks off again so it won't be cold. We did that a few times and then it stopped working. He came out again, and he looked at it. He told us it might be the control valve so they ordered a control valve and he came out and put it on. I had no more problems after that.

I called AHS and had them fix my dishwasher and the icemaker on my refrigerator. Getting a hold of them was pretty simple. The contractors came in and took care of their business. They did everything that I needed in a professional manner. I've been with AHS for about 15 years and they pretty much do what they say they’re gonna do.

My water heater was rusting at the bottom and started leaking. I went online and entered the claim in with American Home Shield, and somebody called me. The representative that I spoke with let me know that their guy was gonna be contacting me within 24 hours so I was happy. The contractor came out and he was nice and did a good job. I don’t have any complaints and I give him an A-plus. I would definitely recommend American Home Shield. It is worth it. It is simple and straightforward and there are no hassles.

I would recommend American Home Shield. It’s good to have for anybody who owns a home, especially if they have older equipment inside it. I submit my claims with AHS online through my account and it’s easy navigating through the website. Normally, after I submit a claim, they assign a contractor to our place, and they contact me within 24 hours. And then, they make an appointment. The contractors text, call, or email me. I made a claim when there was a blockage, and we had a problem with the water supply in the basement. The pipes were making noise. C Mayes Plumbing & Heating was sent and while the technician was running a little late, he let me know that he would be there. I was fine with that. They serviced the sink and the water supply issue.

One of our heat pumps in our house was not working right. We weren't getting heat out of it. I submitted a claim online to AHS and their site is excellent. I love it. The rep immediately texted me and said that the call had gone to them and that they would like to schedule an appointment, so I called the technicians immediately. And then they texted me a message, and they were due to come out on the day that we were getting a whole bunch of rain. So I called the man and told them if we could reschedule it 'cause I didn’t think it was fair for his technician to come out in all that rain, and he appreciated that. The technicians ended up coming out three days later and he was very good. We needed a new compressor, and he's ordered one. And they’ll finish up the service call when that all comes in. American Home Shield is worth every dime that I have to pay for in case I have a problem in the home. They're wonderful and excellent.

The day before Thanksgiving, my refrigerator stopped working due to a frozen ice maker. I called American Home Shield, but I knew no one was gonna be out here over the holidays. Glenn's then came over and they had to order a retro kit. After installing it, however, the ice maker kept freezing. Glenn's had to come back a few times, and unfortunately, they probably have to come back again in the future. Apparently, it's a Frigidaire issue.

My toilet was leaking so I called American Home Shield and I talked to a rep. I always talk to a live person or I don’t do the call. The rep I talked to gave me the number and the service people that was gonna do my service. The guy who came out had to do what he was supposed to do and he was able to fix it. But I had to make a call for him to come back and after that, I haven't had any problem. I've been with American Home Shield for years and they've been all right.

I usually call American Home Shield because I only have a tablet and it is not too cooperative with the online site. I, however, would prefer a mobile version because calling is painful. Sometimes I cannot understand the people who have really thick accents. Also, sometimes, it just takes forever to get through, and I had some trouble three times ago with miscommunication. But, it always works out. It would just be so much easier if I could just do it online. I had two recent claims. The first one was a ceiling fan, and they decided I need a new one. So they sent one in, and I was pleased. The second one was a fan and a fixture. We waited for parts, but that was fine. So, everything was great. The technicians that they send out have been great. I've already referred people to AHS.

I recently called the 1-800 number of American Home Shield to submit a claim for my heater. The contractor was Dawson and he was very helpful. He explained the whole process of what the problem was and what was going on. He also explained how he handled the situation and what he did to clear up everything in the system to get it back running as normal. The heater has been great since he came. I would recommend AHS.

My dryer broke on a Monday and I called AHS the next day. They assigned a repair company who had a 1 star review on Google. I tried to get in touch with the repair company and got a VOICEMAIL FULL error. I called this company 17 times over a 6 day period. They sent someone out within 2 days, but said they needed a part; a part which would take another 7 working days. I called several local repair companies and all said they have that part IN STOCK. These companies then informed me that the repair company who AHS sent was known as a terrible company, and had many issues before. AHS tried to reach the repair company they hired and were unable to reach them for a whole week.

My water heater broke. After I paid the $125 fee, I had to pay $535 in extra costs. So a heater that I could have bought for $399 cost me much more with AHS (plus the monthly payments!). Oh! And it took them a week to install it and this was in January (really cold). So I'm canceling my insurance, opening a bank account and putting my monthly payment there for a rainy day. Much easier.

Customer service is terrible and refuse requests to speak to a supervisor or manager. Contractors that are sent out gives you run around and has bad reviews. Request for service to clear stoppage resulted in a quote of more than $2K to install a new sewer wash out because they could not locate one. We had to hire a company ourselves because we could not wait another 48 hours for a second opinion while we have no plumbing. The 5 star company we hired immediately found the sewer wash out and resolved the issue the same day.

I don’t ever write reviews, but my experience with this company was sooo bad I have to warn others. Please go with another company, especially if you live in a rural area. They left my tenant without AC for 3 days in the middle of Arizona summer who had a baby. This was while they searched for one of their vendors who would make the drive. After three days, they finally authorized an outside vendor. I had to pay out of pocket for the repairs ($650) which I was skeptical about, but was told I would be reimbursed. Well, this never happened.

My washing machine hot water valve was not closing, so it was leaking water everywhere. I submitted a claim to American Home Shield and Air Squad Heating & Air Conditioning got ahold of me within the 24 hours they're supposed to. They did a great job and the tech kinda went the extra mile to get it taken care of. I would recommend American Home Shield.

When our shower got clogged, I called American Home Shield to submit a claim. The plumber who came to unclog it for us was efficient and he was quick. It didn't take long at all for him to figure out what the issue was. It was hair in a clogged drain and it took him minutes to fix it. He even gave us ways to prevent hair from clogging the drain again. We are satisfied with our experience with American Home Shield. I would recommend them to new home buyers.

I filed a claim with AHS and the process was very smooth. The contractor, Kona, was excellent. I would recommend AHS.

American Home Shield is a good company. Once I went online and filed a claim with them for my heating and air unit. They sent Arizona TradeMasters and they were very good. A guy came to run some tests and then told me that the unit's compressor was gone. That had to be ordered. It took at least a week, which was a while, and the contractor kept blaming it on AHS. After the part came in, the contractor had to come back two other times. The first two guys who came here wired the replacement compressor wrong, so they had to do it again and it was still wrong. I know enough about heating and air and this could be dangerous. The third guy - the one who originally came out and diagnosed the problem - came out, fixed it and now the unit is working well. I've had warranties for the last three or four homes and AHS was the oldest one I bought and everything is good.

Any person who is buying a home whether it's a newer home or an older home should get American Home Shield. It is worth getting because you never know what could happen. It's nice to know that you're not gonna pay an arm and a leg to get things fixed. We woke up in the morning and it was freezing in the house. It turns out, our heater stopped working. I made a call to AHS and I was answered by the automated message thing which was helpful. The contractor who did the work was very nice and fast. He told me that the wire was completely messed up and then, there was something else internally that was also messed up. But he fixed it and it only cost us $75 deductible.

I usually file a claim to American Home Shield through the website and navigating it was simple and easy. It was very intuitive. I sent in a request and they sent someone out quickly. The first rep that I talked to when I was setting the service was good and the technicians always came in. They were straightforward, professional and answered any question that I have. They get the services done the first time they come out and if they need a new part, they keep me updated if the parts are coming in. Nothing that has been worked on has taken long or has broken since, so I'm happy with it. People should check out AHS.

I had a problem with my garage. I submitted a claim to American Home Shield and I did it online. The site was nice. Also, the tech was good. He responded well and solved my problem. After the repair, my garage has been working well.

American Home Shield is good. I’ve kept my membership up for over 10 years now and they are worth it. I've gotten a new air conditioning pump outside. I've also gotten a new clothes washer, and I’ve had my microwave repaired. Submitting claims with them over the phone is pretty simple. Sometimes, they replace the appliance, but if it’s fixable, they fix it. When the tumbler of my clothes dryer wasn’t working, I called AHS and they sent somebody out right away. The guy who came was a nice young man and very cool. He told me that it was better he fixed the dryer because the old ones are so simple that they never break down but the new ones do. I have an old dryer. It’s 37 years old and doesn't have a computer. The fan belt broke. He fixed it, straightened it all up, and cleaned the inside out for me. It has been working great.

Whenever I reach out to American Home Shield, their reps are pretty quick. They get the information they need, and usually within a few days, I’d get somebody out. I was having issues with my garage door which would sporadically stop working. Sometimes, I would click the remote and it would start to go, but then it would stop or it wouldn’t open or close all the way. It kept doing that for about two weeks. All of a sudden, one day when I went to open the garage, the sprocket that drives the chain broke off and couldn’t do anything after that.

Our hot water heater broke December 30th. American Home Shield sent a plumber out to assess Jan 4th who said we needed a replacement. AHS wanted a second opinion, so they scheduled another plumber to come out a week later, on Jan 10th. This plumber said we were missing pieces and AHS said we'd have to pay $1,300 out of pocket because it wasn't covered under our plan. The missing piece was the windscreen (basically made of foil and not essential to the functionality of the water heater).

Don't bother with this company, they are really a joke. No furnace due to it putting out way too much carbon monoxide and tempt tomorrow with a high of 4° and I call to see what they are doing to help and it is an hour wait... Umm thanks for helping. You sent someone out but then never respond to what the company says??? Please don't waste your money. My husband called yesterday and when questioning what happens next and told there is nothing they can do he asked to speak to a supervisor and they transferred him to a McDonald's... No joke. If I could give a 0 I would.

Our furnace was not working and just set off on its own. I ended up calling American Home Shield for service and the rep was pretty knowledgeable. It took them two days to schedule someone to come out. The tech who came out was pretty knowledgeable as well. We had to order a part and it took 10 days to get it. Then they had to come back out to install it. Though we were without heat for about a week, the furnace is performing well now.

My bathroom tank overflowed. I called American Home Shield and told them that it was an emergency. It was during the holidays and I had company at my house. But Home Choice, the company that AHS got for me, couldn’t get here at that time, so I had to have somebody else come in. But AHS still charged me that $100, and they always do that. They did it before, and they gave me the $100 back.

I stuck with AHS for about 20 years because I didn't want to shop around. But I had a bad experience with them two years ago when my air conditioner went out. I didn’t feel like debating and I just replaced it on my own. My last claim was for my heater. I tried submitting the claim online but it didn't work. I needed to do something and it wouldn’t let me. I had to call AHS, and it was a fine experience. The contractor that came out was able to fix the issue.

American Home Shield has been great for me so far. The claims submission process is great. It is very quick. They schedule it immediately and send me an email. I do it online and they get in contact the same day. I have recessed lighting in my kitchen and three of them were not working. Every time I changed the bulb, they kept snapping out, so I thought it was an electrical problem going on. The contractor that Allstate sent out was great and very professional. He explained to me what he was doing and what the problem was. There wasn’t anything wrong, but he explained it to me and showed me how to fix it if it ever happens in the future.

I always submit my claims with American Home Shield over the phone because I wanna choose my contractor or make sure they give me the person that I used before, which can't be done online. If I find a vendor I like, I keep using them. Submitting claims over the phone has improved over the years. It used to be a horrible wait time, but most of the time now, they answer quickly, although it depends on the time of the day. My most recent claim with them was my stove and PJ Appliance was sent out. They did a fix, although I thought that I was getting another stove. He was able to fix the door and fix the usual ignition issue I have. My stove has been working fine since he was out.

When my heater quit on me, I filed a claim to American Home Shield over the phone. Submitting a claim to them is extremely easy. The technician was able to come out that same day. He looked at it and said that it was not working and we had to replace it. They had to order it, and they did all the paperwork. I didn't have to do anything, which was very, very nice.

I was very happy with my experience with American Home Shield. Our heat wasn't staying on right along Christmas time and so I filed a claim with them. They responded fast and the guy who came was very good, confident, and was in and out within a couple of hours. He did an evaluation, pointed out the issue, answered my questions, and he was able to correct the issue within the same day. Also, I was very happy with the quality of work that was done.

This has been an ongoing service order since September 2018, 4 months and still do not have a working dishwasher. 2 times excuses were waiting on a part. Next time service tech did not show after I keep losing money taking off work. AHS representatives stating they will get back with me and then do not, I have to keep calling and contacting them. Still trying to get this resolved. Four months I have given them to try and resolve this issue. Unacceptable for a company to operate this way!!! If there was a zero star rating I would have selected that as the lowest rating.

I placed a request for service on a plumbing problem, a contractor of your choice was sent out, and determined that the problem was TWO pressure valves that need to be replaced. Access to these two valves is under a board that just lifts out and is very easily accessible. They are telling me that they need to dig up my yard at a fee of $600.00 plus. When I called your office, and explained this to them they told me it would be another service call to send out a different contractor. This is not right in my opinion, as you selected this fraudulent contractor in the first place. This repair requires only the TWO valves and a couple of ¾" wrenches to repair. Cost should be no more than $200.00. I want to cancel my contract at no penalty to me, and have my wasted $100.00 service fee returned to me.

My heat pump will warm up the house and then cool it down. I called AHS and they sent a guy after a few days. He tells my friend that it needs replacing but tells AHS it’s running to the best of its ability, that it has severe rust. Well it's January 18th and AHS tells me to call when it quits. The temperature is supposed to be 15 degrees with a wind chill in the negative numbers on Monday. This company only helps when something quits. No maintenance. I’m not happy.

Our heat was not coming on and we called American Home Shield and the process was super simple. I got a callback immediately and they sent two guys out the same day. The two guys did something and the heat came on but then that night, we had another problem with it. It turned out there was something wrong with our thermostat. They came back the next day and they replaced our thermostat and they were very fast. My experience with AHS was awesome. They exceeded my expectations.

I have had AHS for several years on and off usually it's ok. My wall furnace heater broke so I made an appt. It was fixed for a couple of hours and would break and this happened 2 more appointments later. Finally, they say they will "replace" the unit. The unit is in a sunroom and the entire room walls are windows. The current unit is 14 x 17. The unit they are demanding I take is 16" wide and 63" high. so in order to install the replacement I would have to cut through a support beam and cut 2 different windows in half to fit the unit in. See picture.

AHS does not enforce any maximum response period so repairs can take a long time from start to finish. This can mean doing without a critical appliance for too long. My dryer stopped drying so I scheduled a repair and talked to a provider in 2 days, tech couldn't come out for a week. When he came he did not see the problem so nothing was fixed. It happened again the following week so another week to get a return visit. He returned and found the problem but another week to order a part. Part arrived and 2 weeks to schedule a visit to install it. Start to finish for being without a functioning dryer, a month and a half.

FRAUD ALERT! American Home Shield and its network of service companies are conducting an organized fraud! My furnace made a sound suddenly Friday night and stopped blowing hot air! I called the American Home Shield as my home warranty and submit a service request the next day. They assigned me Metropolitan Heating and Air Conditioning to come and check. Once they been assigned I looked them up on Google and saw all the bad reviews! I got worried and I decided to call AHS first thing on Monday to ask for another company. But to my surprise, Metropolitan called the same day and said they had an opening and could come over to take a look at the furnace in an hour! I thought wow, that was fast and sounds great because it was really cold and I didn't want to spend the weekend with no heater! So I agreed and I thought maybe those couple of 5 stars are truer!

I called American Home Shield to submit the claim when the fan motor went out in the unit. Their customer service reps are very professional. The service provided by the contractor they sent out, HKS Heating and Air Conditioning, was very good and I was very pleased. The guy knew what he was doing and it didn't take him very long. He had to put a new motor and a fan to fix the problem. The unit has been performing very well since then. I'm glad to have American Home Shield.

We had a heating problem and American Home Shield sent Anthem Mechanical out. It wasn’t working at all. It needed something about the heater. And they came and replaced it. Submitting the claim was very easy. The only problem I have is until I get them on the phone. I call them and I get at least a half-hour wait before somebody gets on the phone. Once I get that far, they’re great because then, I tell them the problem, they send somebody out, and they take care of it.

When my refrigerator wasn’t cooling right, I submitted a claim to American Home Shield online. Their scheduling is automatic. The contractor is good and our interactions with him were excellent. My refrigerator is working fine since then.

I called American Home Shield about a dryer and an oven issue. I had a difficult time scheduling appointments. They were very busy because of the holidays. Then I was finally able to get an appointment on the 27th of December. The dryer technician came out. I had a four-hour window where the technicians were supposed to both come, and the second technician was coming from very far, so I was stuck at home all day long. He didn't come until much, much later. The first technician went quickly and the dryer was taken care of, but the second technician took a long time and then he had to order a part. So, I have been without an oven since November.

The dishwasher was not working and I called American Home Shield to file a claim. I talked to them about it before and I didn't know if they put it in or what. It took three weeks to get the part and then two weeks before for the contractor first came out. When the Premier Appliance Services came, the guy saw the part that was in the drawer, it had to do with the electrical-- a fuse inside the door was burned out so he put another one in. About a week later, the thing went out again. The contractor came out the second time. He told me that we'd go outside. I already checked the outside before if the switch was off as it might be loosed and there was nothing wrong with that.

Our recent experience with AHS was great. I had a fan go out on a compressor and submitting the claim was super easy. I did it online, paid my fee and went from there. The contractors were pretty much set to come out right away. We were leaving to go out of town, so I delayed them. I set it up after we were back on the 2nd, and it worked fine. The guy showed up. He was on time, polite and courteous. Everything was good. I have zero complaints. My contact at American Home Shield, the lady that sold me the policy, followed up. I’ve had a lot of rentals and through her persistence, the company signed up four more properties. She’s a good saleswoman and she really talked it up and got me to buy four more. I’m very happy.

I used to call American Home Shield when submitting claims but I did it online for the heat pump of the furnace. I was looking at the phone number and it said that I could do it online. The contractor was here the next day and he was good. I’ve been with AHS for several years and I don’t have a problem with them. I recommended them to several friends.

I had a claim for a leaky toilet and American Home Shield sent out Dockside Plumbing. Their technician got the job done and he did it well. He came twice for two different reasons and got both of them done quickly and very professional. The only thing I don’t like about AHS is that they have changed the payment. I do the monthly payments to them, so I have it yearly, but they've now changed it. Instead of paying $75 to the contractor, I now pay them directly. They have it where either the contractor could take the money out right then or they take it out right after the service. But they take it immediately out of my account, which is fine because the money is there. But, in a way, it rubbed me the wrong way, only because it took any control of payment away from me. Other than that, I'm very satisfied with my experience with this company.

My experience with American Home Shield was good, simple, and quick. Their online site was easy. When I submit my claim, I do it online. Their contractor came over to check out our dishwasher. He was really nice. He told me what was going wrong then showed me what he was doing to fix it, and left. Our dishwasher has been performing well since then.

We always submit our claims with AHS online. Their website is okay, but we can’t really put in details of what the claim is, and we have to depend on discussions whenever they call to follow up and schedule the appointments. And if there’s more than one thing like when we had two appliance issues, it's not easy to get data via the website. When we had an issue with the light on the vent hood and there was a warming sensor that was not functioning on my cooktop, my spouse filed our claim and N & K Appliance Service came out. They were courteous, clean, and respectful. The warming sensor works now. Before the repair, the light in the vent hood was irritating and to be able to see now is great. I recommend a home warranty on your house. It’s very valuable.

My hot water heater did not stop working but the hot water would leak out through the overflow every time it would heat the water. So, not only was I wasting gallons and gallons of water but it also took forever to finally replace it. I had to call the repair company to find out when they were gonna do it. AHS should keep better contact with the customers and should have followed up. I shouldn’t have had to call the repair company. AHS was happy to replace it but they wanted to make sure that I knew that they were gonna have to make all kinds of modifications in it. It was gonna cost me more and I didn’t have a lot of choice. I was charged the $75 for the house call and I was also charged $475 for the modification. My house is only 20 years old and should not have needed those. So, I’m not happy with American Home Shield. On the other hand, the technician was okay and the water heater that he put in works fine.

There was a leak in the pipes below the sink in the hall bathroom and I called it in with American Home Shield. Their representative was good and the contractors that AHS sent were quick. They diagnosed the problem fast and then, they were able to spot on something. It was an easy fix and all was good.

Whenever we have problems that come up, I send an email to American Home Shield then I call them and follow up. When our oven wasn't working, their contractor, Hotshot Appliance Service came out and fixed it then AHS charged me later for the invoice. The technician was very friendly, courteous, and nice. They did an excellent service.

Our most recent claim has something to do with the furnace. When the furnace wasn't working properly, there was no heat and we were cold sometimes. It was a great inconvenience. I made a call to American Home Shield to initiate the activity and everything was taken care of. The service was great and everything was good. The interactions I had with their contractor, Stadjuhar's Heating & Cooling, was very fine. They were all good when they came out. Several times, our experience with American Home Shield has always been excellent and I had nothing to complain about.

We had a claim with American Home Shield where we had A-Plus Plumbing out here to look at a couple things. It was our overflow valve that was being a little runny. However, they didn't show up anywhere near their window when they were supposed to and the lady snapped at me and interrupted me, so we ended up not proceeding. We ended up finding our own plumber. Submitting the claim itself with American Home Shield is easy, although if I try to go through the phone number, then the wait times can be extremely long, up to an hour. And if I try to discuss through a claim there, then I also wait a really long time for that too. However, if I submit online, then it is not too bad.

The furnace wouldn't ignite. But I could hear the fan come on. I purchased this house in October so I wasn’t familiar with how the system with the warranty company works. So I went into my book and called the number that was listed under that warranty service then it was a couple of days before Consolidated Mechanical could come out. I was out there watching the technician how he did it and he did a great job. It was a great experience.

We called American Home Shield to set up a claim for my washer, and it was easy. For our refrigerator though, that was not how our experience went last year. We had problems getting someone scheduled because AHS didn’t have anybody who could work on our Whirlpool fridge. And my wife is still going on about it. We went through nightmares trying to get that done. But this time was smooth and good. It was the same people who came to fix our dryer before and they're always good. The tech came out and he knew right what it was and did what he needed to do then got on his way. And the washer has been working fine.

I like to call to file a claim with American Home Shield when a problem comes up. This time, the buttons on the oven at the top, wherever you first bake, weren't working when you set the time and the temperature. If you try to turn the temperature on, it was just straight through. A guy and a girl came out from Kinston Refrigeration Company and they were really nice people. Everything’s been good since then. But I also used American Home Shield for my air and stove and on both times, it took almost two weeks to get a replacement. So I went that long without a stove and air. I know they have to order parts and they’ve had to order it from a certain place but it sucks to be that long without something. Still, I would mention American Home Shield to everyone.

When submitting a claim with American Home Shield, I usually call them up and tell them what's going on, and they ask for my account number. Then they get somebody out there and it's usually not long for the contractor to come out for the service. After the job is done, I pay the $75 fee and any extras that I have to pay. Recently, our water heater was leaking on the bottom and all over the floor, and we filed a claim with AHS. The contractor that they sent took three days to come out because it was the holiday. It was very nice dealing with them, but the only thing that I didn’t understand was that I had to pay $225 because a new code came out that you've got to have a pan under the water heater now. But they said they just do that for new homes, so I don’t know if they upgraded my water heater. Other than that, I've been with AHS for a lot of years and I'm very happy with them.

We submitted a claim online to replace our pool pump and we put the deposit in, but for some reason, the money never went through so we had all sorts of problems there. I got some e-mails saying it hadn’t gone through and the original company that was gonna come out never turned up initially, so I had to phone again. Somebody else was sent out, but in the meantime, the first company turned up. When I looked up my account, I’d been charged two lots of $75, so it wasn’t great.

Our most recent claim with American Home Shield was the garbage disposal. I submitted the claim over the phone and doing it was very easy. The service I had with their contractor was very nice, professional and fast. They had the garbage disposal with them and it has been working very well since the repair.

I've had American Home Shield for several years and they've always been reliable. Although there have been difficulties and I usually had something that broke every year, they've always been on top of things. When I had plumbing problems with some faucets recently, AHS sent out Blue Star Plumbing. I've had this contractor before and they were excellent. Blue Star always sent a crew of two plumbers together. The plumbers came in, introduced themselves, and got about their work. First, they took a look at everything that needed to be done, then they went about getting the problem serviced. If there was anything that they couldn't handle at the time, they arranged for the parts and called back. In my recent plumbing problems with the faucets, they needed the parts and ordered these for me, then they fixed three out of four faucets. I find the service of AHS outstanding.

Our AC wasn’t working and evidently, the compressor was bad. I called American Home Shield to make a claim and spoke to a live rep. Their contractor, Royal AC, Inc., did a great job. The repair took four hours and their technician had to replace the unit. Since then, the AC works great. Their technician will also be coming out on Monday to do a follow-up just to make sure things are working correctly.

We recently had two claims with AHS. We had a water heater that went bad and a garage door opener spring that broke. I submitted the claim on the website, and within minutes, the contractors called me back to set up an appointment. The water heater took a little longer because the plumber came out and surveyed the repair necessary. And it was during the holidays. So, it took about two weeks to get a water heater installed. Thankfully, we had two water heaters in our house and we were able to make do. I understood perfectly that we weren't able to get it repaired sooner than two weeks because it happened right before Christmas. We were very satisfied with our experience with AHS. They were great.

I had an issue that had something to do with the shutter in my bathroom, and the guy from Bishop Plumbing put in one of those metal grip bars. I had to have a grab bar in there because I’m a little unsteady on my feet. My son takes care of most of the claims and I tell him when something doesn’t work. The technician who came was very nice, and he did the work. Also, they even knew each other. Having American Home Shield has been fine, so far.

Our pool was down for an entire week before a service tech could come out. Did not ring doorbell for homeowner to accompany them to pool equipment. Then denies service and says the warranty was void. This is the third service call that has been placed on pool equipment and same response every time.

***TAKE YOUR BUSINESS SOMEWHERE ELSE.*** The customer service from this company is absolutely horrible. It took over 6 months to get reimbursed when we had to pay out of pocket for an emergency situation in our home. We spent countless hours on the phone trying to get reimbursed. Every time we ended our phone call with a rep we were told that our claim was being processed and should receive a check soon. When we didn't receive our check we would call back to follow up only to find out nothing had been done and we needed to start the process over. This occurred three separate times before we finally received our check for $1200.

I've been having an excellent experience with American Home Shield. There was a time when I had an issue with my icemaker in my refrigerator. I put in the claim online and didn't have issues with their website. North Star Appliance Repair came out but then they had to order a part. They went through AHS to get it and it took a couple of weeks. A young man from North Star came out on new year's eve and stayed 'til at least 7 o'clock at night fixing the refrigerator. However, there was once a plumber they sent that I had issues with. That plumbing company was terrible and I had an awful experience with them. Still, AHS directed me to someone else. Overall, they've been great. Other people should use their service.

The dishwasher wasn't draining and my wife submitted a claim to American Home Shield over on the computer. The contractors were here the next day and we had a great interaction with them. They were very friendly and explained exactly what was going on and what they were gonna do. They fixed it in less than 10 minutes. It wasn't fun when the dishwasher didn't work so our day-to-day operation greatly improved once it was repaired. Everything's been great since then and we were very satisfied. Having a warranty is very valuable. I travel, so it gives me peace of mind to know that when something goes on at the house, I am not worrying about bringing a contractor out that we don't know. We trust the groups that American Home Shield sends out and we know that the job is gonna get done properly.

I called American Home Shield to submit a claim since I was not good with computers. One side of my cooktop was not working and the contractors changed the coil. They were professional and came in on time. Usually, everything is working once they fix it.

We had a problem with our washing machine and our refrigerator, and I had a very easy experience in submitting the claims to American Home Shield. They sent out Appliance Pros of Tallahassee within 24 hours. Appliance Pros also contacted me those times and they were at my house within 24 hours of the initial call. They were very friendly, polite, and respectful of my home. I was comfortable having them there and I didn’t feel like they were trampling through the house. They did a great job and gave good customer service too. The quality of the repairs have been excellent and I have had no issues since those were fixed. We've been under the AHS program for a year now and I’m pleased with their service. In this day and age, I don’t expect to have good customer service anymore so it’s wonderful to get it. I would highly recommend American Home Shield.

I've been a Realtor for 30 years. We keep the American Home Shield policy on full time and I don’t sell or list a house unless that policy is on or in effect. It's the best insurance plan there is on the planet. They never argue about anything and they come out and do the job. I'm very pleased with the service and their price. I've been doing this for years with a lot of different people and they've never had a complaint, including myself. The website navigation when filing a claim is very simple. When I've had a couple of things in my own personal residence, I just went online, told them the problem and within a few minutes, I got an answer about who would be calling and who to call. My experience with American Home Shield couldn't get any better and I would highly recommend it.

I submitted a claim to AHS for the garage door. I just couldn’t open it. I couldn’t get in or out so I had to park my vehicle outside. Everything was fine with my experience with AHS. They handled everything in a timely fashion. I called them, submitted it over the phone and they took care of business. The contractor was a very nice guy as well and I recommend them to anyone. I appreciate AHS.

We were smelling like a rubber burning in the dryer so we needed somebody to come out and take a look at that. I filed a claim to American Home Shield, and the technician from JR’s Appliance Repair came in the next day to assess the situation. He had to order parts. Then he got back in here and replaced the parts. This was over the holidays between Christmas and New Year, and the repair took a week. The service has been great and the dryer has been working great since then. I've done a half dozen claims with American Home Shield so far, and it worked out really well. It takes less than six hours for them to reach out to us and schedule an appointment. It's quick. The technicians have been very personable and easy to deal with, too. I've been really happy with AHS.

American Home Shield is great. Whenever I'd speak to their reps, the experience has been good. They'd help out and they knew what I was talking about. The last contractor that they sent out was perfect, too. My heater wasn’t working and they sent Oasis Heating & Air out for it. However, the guy from On Time Plumbing was terrible. He came out four times and it was just a waste of my time and money as I took off work three times. He also came on his own the day I wasn't home. Then, the last gentleman came out and fixed the problem, and it was okay. He was good.

Our oven door came off and that was pretty bad. It was on Christmas too. Our ice maker hadn’t been working either so we did a claim online for both at the same time. American Home Shield's website was very user-friendly and I was surprised at how quickly the contractor called because it was the day after Christmas. They were out by Friday and they showed up when they said they would. They fixed the over door in 45 minutes and everything is working great now so I was happy with it.

Since my free-standing icemaker is not working, I submitted a claim to American Home Shield over the phone. The rep was pretty good and she took care of it very well. They assigned Seven H Homes, which is a company that I have done business with numerous times also through American Shield. And they’ve always been quicker about getting back than anyone else. They are very reliable. However, this time, I think the man who owns it was out of town. They would have sent somebody out but they asked me if I would like the man who's been working on my icemaker before to come out. They told me he wouldn't be back until Tuesday but that was fine. I didn't have a problem with that at all. He is a good guy. I can't say that for one a long time ago though. We had problems with American Home Shield then and I haven’t found a good plumber. But otherwise, I’ve been blessed.

One of our garage door openers completely stopped functioning. We called America Home Shield and set up an appointment. The technicians came out and we had them check both of the garage door openers because they were both installed the same day seven years ago. They did a very nice job. They came back and there was some issue with the motion detector. It wasn’t working properly and they fixed it. They were very professional. They had everything that they needed right on their truck.

We had a different company before and American Home Shield gave us better service. AHS's price is also a little less expensive while the previous company kept raising the price on us every year. We recently had a problem with leaking underneath the sink. We called AHS to file a claim, and we had to wait on the line for about 30 minutes to talk to a representative. Even so, they were nice and did a great job. The techs came out here over Christmas to see what the problem was, and then they had to order the part. They came back and put the part in. All they did was replace the gasket, and everything has been fine afterwards.

I had a repair technician and I was calling this person every month to do my repairs. My daughter said she has American Home Shield and I asked her how they've been. She told me about the little combo that they did for her. I said that if they do all these kinds of repairs, it would be beneficial for me. I was also shopping around a bit with these other warranty people, and they told me they felt that they didn't do as much of the stuff that American Home Shield did, so I went with American Home Shield. My most recent claim with them was after Christmas. I had a problem with my heat and I called them three or four times. R&K came out and the contractor was professional. He told me everything about the issue. Since the repair, everything has been fine. If you're a homeowner and you need help, having American Home Shield would would be beneficial. It's very sufficient for me.

I had no heat in my house and it’s 30 degrees outside. I submitted a claim to AHS and I got an immediate reply that they were doing it. They told me who they were sending. I’d already had experience with that company before, a year or two ago, and I was happy with it. I told the contractor where I thought the problem was. He said I was right. He checked it out and everything went fine.

We had a problem with the toilet where we had to flush it more than once for it to flush. Our garbage disposal wasn’t working, too. I submitted a claim to American Home Shield online. Their website was user-friendly. The technician from Mr. Rooter Plumbing was excellent. He came in and took care of the problems.

We have several houses with American Home Shield and we have been with them for a year now. We mostly place our claims online but whenever we have questions, their reps have always been very professional and they help us. We are satisfied with the service so far. Their contractor responds within 24 hours and they will come back if they need to. They will also tell us if they need to place an order then they will let us know whenever they come back to fix it. I would recommend American Home Shield.

There was something going on with the LED lights inside our fridge and with its panel and I think there was some issue with that. I called American Home Shield up and their reps were professional to speak with. They told me what company was gonna come out. The company called, made an appointment, and came out. But I was not impressed with them so AHS sent me another company and that was Texas Gulf Coast Service Center. They did a good job and the problems were fixed.

My AC went out and we paid $75 for the repair. But we had to stay in a hotel for one week, which we also paid for, because American Home Shield didn’t have anyone to come up right away and fix our AC because it was very hot. We also paid for Freon which didn’t work. So the second time it happened, they said that somebody would have to come every six months to check our unit. They charged me for $300 something but after one month my AC messed up again.

I recently bought a house and it was standard to change the lock. I made an online claim for that and American Home Shield's website was very easy to use. The only hiccup I had was my realtor was paying for the service for me. I had to give her my log-in information so she could log in and pay on my behalf. Otherwise, I had an amazing technician who came and changed my locks. It was really easy and he was in and out. I had an all-around pleasant experience. American Home Shield was great and did exactly what I expected them to do.

I’ve always had really good luck with all of the companies that American Home Shield has sent us. We’ve had the same people for a number of years. This last time, however, they sent out somebody totally different, who were just standard. They just came in, took pictures, said it wasn’t their problem and left. So, I called AHS and we had a discussion on getting a second opinion.

Having a warranty for our property has been very valuable thus far and I've used it many times. When our dishwasher was leaking all over our floor and the handle to shut it was broken, I went online to put in a claim for repair to American Home Shield. Navigating through their website was straightforward and I didn't have a hard time. Getting a contractor out had to be within 48 hours. We had a fine interaction with the contractor. They were professional and I didn’t have any problems with them. I was on the phone when H.A.R. Appliance Repair's technician came by but I showed him what needed to be done. I had talked to him on the phone prior, and he had described what needed to happen. Since he left, everything’s still working fine.

I had no electricity on a wall in my living room and I submitted a claim for it over the phone to which I immediately got through to somebody. Since it was electricity, somebody called me back and was out the next morning. Electrical Services was the assigned contractor and they handled the claim great. It ended up that there was a plug that was stopping a circuit from going through and so they replaced the actual socket. The electrician also explained what he was doing, why it happened, and how to prevent it from happening again. I wish I remembered I had American Home Shield's coverage when the other things have happened. Nevertheless, I recommended American Home Shield to somebody the other day.

I submitted a claim to American Home Shield online when my dryer was not working. I love their website. The technicians that came out got the problem all fixed and their service was fantastic.

We own three homes, and we have American Home Shield currently on our three houses. I go online when submitting a claim to them and usually the same day, someone reaches out to us and schedules an appointment. Our icemaker stopped working on our refrigerator and AHS sent their contractor, Air Squad Heating & Air Conditioning, LLC to come out. The contractor was great. Any time we’re ever in contact, it was always positive and very good. Our other home in Las Vegas had a problem with the washer then the toilet had a problem. AHS' contractor came out and fixed them. The icemaker is working great. We're very happy. I highly recommend American Home Shield. Even if we have rental properties, it’s nice to have a warranty, so we don’t have to worry about anything. The contractor will just come out and fix whatever we have.

I had an issue with the plumbing guy who came. He didn't know where to unstop the plumbing. I was sitting there, and if he had really looked, it was right outside on the front side of the driveway. So, when he stood aside, he said he didn’t know what to do. And he went out a couple times trying to figure out what to do. He said we may have to take the toiled out and then he said if he took the toilet out, he would not be able to contain it because it was too large to fit into my house. So, he said he might have to dig the brass up. I thought it was Christmas Eve by that time and folk would be coming over for dinner. By the time he got there, it was almost 3:30 and he was not able to do it. So, I made a decision to call Roto-Rooter. When I called Roto-Rooter, it cost me 240 something dollars.

Our sink wasn't draining so I called American Home Shield and everything was smooth when I was submitting the claim. The contractor came out in a couple of days and it was fine with the tech when he came out. He evaluated and said what needed to be done.

Worth the read for detailed account of the headache of working with this company - all factual and with documented proof along the way: I experienced a roof leak shortly after moving into my new home. I called for a contractor to come out to my home. They informed me that there was only one they approved in the area. After calls and texts, he did not return any. Home Shield stated I could use my own as this was an emergency, but not until they spoke with him. This took him >60min wait. After being told he could complete the job, they said a check would be mailed within 2 weeks. This was 11/2/2018.

My first-year premium was $30.99. My second-year premium was $31.99. My third-year premium has gone up to $36.99 with no explanation as to why there is such a large increase. I used it once in the last year. My policy covers 10 appliances. I am currently on hold, trying to get an answer to my question. I've been on hold for 25 minutes. Also, I found out last June that no changes can be made to the appliances that are covered until your policy is up for renewal. So, when I purchased a brand new heating/air conditioning system in June, I wanted to remove those "appliances" from coverage as I would have at least 3 years coverage through the company/manufacturer. I was told to wait until February 2019, my policy anniversary month. So, from June 2018 through February 2019, I am paying for coverage for my AC/Heating when I don't need the coverage.

Zero stars: I would not recommend using American Home Shield as your home warranty provider. Nor would I recommend the Hornet Appliance Services LLC. I have been trying to get our oven fixed under the warranty since November 2018. You can't ever speak to anyone at American HS. You're on hold for hours. Hornet is the opposite they get on the phone fast and get off the phone fast, they talk over you and don't listen. Hornet has been out 4 times. Twice just to say, "It's broken and we need parts." The exact same parts they replaced the first time and said it was fixed.

I called in on May 15, 2018 and canceled my contract. They continued to charge my credit card May-November 2018. I called numerous times to “cancel” my contract every month that I was charged. Every representative assured me it was cancelled and my credit card was removed. This was not true. They would charge me again the following month. I asked for a refund since they were not authorized to charge my credit card. No one can help me except the Retention Department. They have been ignoring my voicemail messages for one month. I cannot get a supervisor or another customer service representative to help me. They refuse to give me anyone else except Tammy who was assigned my case. Tammy does not call back and the company thinks it is acceptable to charge a customer’s credit card without permission or authorization. This is theft and fraud!

They say they will fix or replace. They didn't fix or replace my oven. They came out once and recalibrated the temperature, but it still wasn't heating properly. They came out a second time and said it was heating hotter on one side, but they couldn't do anything about it. So, I paid $135 in monthly charges and $125 for them to come out. So I am out $260 with nothing done. I definitely don't recommend them.

I have been with American Home Shield for many years. I submitted first service request for refrigerator fix. It has been 3 weeks, not fixed yet. To reach them, you need hours. They do not have any time frame when it will be fixed. After almost two hour discussions where one call, they just hung up, they are so generous to offer $60 reimbursement and asking me to go and find a rental refrigerator and transport it to your house and return it back and send us receipt, we are SO GENEROUS WE WILL REIMBURSE YOU $60... WHAT A GREAT GENEROSITY!!!

STAY AWAY from this warranty company! I have paid $50+ dollars every month for 2 years and have never made a claim. We were completing some work in our home and our construction worker brought our electrical service line to our attention. The wires insulation is cracking and weathered pretty badly. No big deal. I have a home warranty and in my service agreement it says I have, "Electrical coverage.” (See attached contract photo). However I was wrong! They only cover the electrical located on the inside of your home... That’s funny, where does it say that in my contract, oh that’s right it doesn’t!! This company “says” they will cover your A/C and your doorbells, aren’t some of those components located outside? I’m confused!?!? Apparently they pick and choose what’s covered according to their terms and conditions. Definitely searching for a company who stands by its consumers and honors a contract without small print!

I paid $800 for AHS warranty in August 2018. I filed my first claim related to roof leak. I was instructed from AHS rep to contact Roof RX reps to come out to inspect and provide an estimate, max AHS will cover is $1000 per occurrence and rest I have to pay out of pocket. Per Roof RX policy we are only limited to work with their contractors (this was not disclosed properly to me when we obtain AHS). Besides poor disclosure, Roof RX $2700 estimate was ridiculously high (way over fair-market). I assume so they can make up for $1000 coverage. I had another 3rd party Reputable licensed insured local Roofing company come out to provide a TRUE fair market estimate which was $1,100.00. Also the scope of the proposed work was more than Roof RX proposal! This is not fair business practice in my opinion!

Terrible, terrible customer service. This company will cancel your appointments the very same day of, take an hour to get to talk to a service representative, ignore the requests for service you submit to them for weeks on end... a disaster in every way. They are really good at taking your money every month, though! So if you want to just burn money and waste your time, American Home Shield is the company for you. Stay away and save your time and money, and find quality service from another company, because AHS is the WORST.

Our microwave oven was not heating and we submitted a claim with American Home Shield online. Their online site was very simple to use. I just had to say what the appliance was, and then people called me right away. That was good, although they could put in their site a quick “What seems to be the problem?” And I could say, “Not heating” just so they would know.

I filed a claim online for a problem with our freezer and the AHS site was super easy to navigate. It got the job done. AHS had Optimum Appliance as our contractor and a gentlemen came out from there. He was extremely pleasant and was right on time. He took his shoes off, came into the house and asked me to explain what was going on. I work out of my home so I went back to work and left the gentleman to do his thing. He just called me back when he was done. He took care of our freezer problem in less than 20 minutes, and we were up and running. It was a fantastic experience with AHS. It was nice to have it available to me.

The power on our oven, the microwave above and the wall would come back on and off, so that it looked like there was a short there, but the electricians came in, changed a thing or two, and it seemed fine. I love American Home Shield. We got referred to them by our neighbor, and we have referred out to other people about them too.

I purchased the policy from American Home Shield in November and I could have used online to specify the problem that I have but it was the first time. Since I am not American, I thought it was better and comfortable to file a claim over the phone. The pipeline was cracked on the outside of the house and I had the same faucet attached to the front of the house. My husband had a part that was attached to those and I can use the two hoses. The gentleman said that they were not covered but he fixed the water pipe and he was on time so, I’m satisfied. I also had a leaking faucet and I asked him to take a look at it. I did not request for that initially and he said he could not do it. The customer requested only two and once they get there, they are five. I understood what he explained to me and so, I don’t have any complaints.

I had a small water leak in the area of my pool pump, and American Home Shield sent Competition Pool & Spa Services. It was the owner of the company that came out, and he was fantastic. The communications were good. He called me in a timely manner, and it was over the holidays, and he fixed the problem very quickly. So, my overall experience was really good on this call. I called the claim in on the normal line and did everything over the phone. It was all automated, but it was really easy.

We had a burner out in our stove. It happened, unfortunately, right before Christmas, where we were baking and nothing happened. And then we were all caught in everything else and then we got Prestige Appliance Repair Services in after the fact. Submitting the claim through American Home Shield was easy. Since we put something through, someone contacted us within 24 hours. It was a great experience. The contractor was friendly, got here on time, get to his job, and cleaned up. I had no problem with him. Now, the oven works like it did before. It was a really good service, so I appreciate the contractor fixing it.

The claims I've submitted with American Home Shield have always gone smooth and easy. The only thing that took time was the air conditioning. I live in Texas and everybody doesn’t wanna have air conditioner issues here. One night, I submitted a claim online for my dishwasher that wasn’t draining and then the next morning, All in One Appliance called us. It was quick. The contractor was awesome, personable, and informative. He was nothing like the people I get sometimes who judge and say, “You should never…” He explained some things and also gave some cool tips and little facts that we don’t know we should do. Everything has been perfect since the repair. All in all, American Home Shield has been a lifesaver on a couple of occasions so it's definitely something I'm glad I got. Having to actually pay for air conditioning or any of the other stuff that have gone wrong in my house would have been rough.

When I closed, the broker's company gave me a contract for one year from American Home Shield, and that was in November of last year. However, I don’t like American Home Shield. They have the worst customer service I've ever experienced in my life. It's terrible. I had a refrigerator that started to go bad on December 9th. They immediately responded and sent a technician out to my house. The tech made a few adjustments but said he thought it was failing and should be replaced. He reported it to AHS. I tried to talk to American Home Shield, but I could barely understand the rep and she couldn't understand me. She was reading a script and it was a totally scripted answer. I asked to speak to a manager and I got, "He's on the phone," or "He's away."

American Home Shield is doing well and I would highly recommend them. My experience whenever I have to submit a claim is fine. Ray Stovall Plumbing came out for the claim I submitted regarding the wax ring that was probably worn out, causing leak from the bottom of the toilet. The contractors were pleasant and nice. They got the job done and were gone.

I get great business from American Home Shield. Filing my claim with them online for my leaking faucet was easy. The contractor took 24 hours to contact me. He was on time and expedient, but when he got ready to leave, I pointed out to him that the problem wasn’t resolved. He claimed that it was, but when I turned my faucet on, it was still leaking. He was not able to resolve my issue. American Home Shield is good and worth the money, but they don’t check the companies that they contract with. A lot of times, the companies are not reputable. They have bad reviews on the computer and with Better Business Bureau.

I finally had my house rekeyed. American Home Shield's contractor was able to come out and rekey all my doors. Their tech was great. Usually, I submit my claims over the phone and AHS helps me quickly. People should look into their service.

My sister-in-law has American Home Shield and she told me about it. I recently just got it and I’m going four months with them. So far, I have had a great experience. I submitted a claim online and I loved it as well as the turnaround time. It was perfect. The claim was for something so small and I felt bad because we just went through the troubleshoot. It ended up being that the breaker would jump and that was solved quickly. The technician they sent was very good and professional. Everything was done well and I've recommended American Home Shield to a couple of people. A few of them have purchased the accounts with them.

We had an issue with the washer and the techs from Appliance Rescue came out numerous times but they couldn't get it fixed. On the other hand, the gentleman from Service One Appliance was very good. He was the second one who came out and he was very knowledgeable. That was when things started moving quicker. Even though the contractors were nice, my experience with American Home Shield wasn't great. The whole process took a long time and I was without a dryer for two and a half months.

The fan motor and control panel on our AC unit and heater went out and so I gave American Home Shield a call and submitted a claim. It was an easy process and I prefer it getting done that way over doing it through the computer. A repair company was assigned to our claim and the service that we have received from them was good. The contractors who came were great. However, we had a little bit of a mix-up and the repair took a bit of time.

I have been with American Home Shield for a few years now. We have a dripping shower and submitted a claim to them, which is still open. We've had good interaction with the contractors, but I haven't been very impressed with AHS' customer service in the past. They need to hire more people so when we call in, it's not as long of a wait time. They must take accountability when the issue's not fixed correctly and follow up with the company. It shouldn't be on me to follow up with them. It's the point of their service.

We chose American Home Shield for the reviews and the price, and we’re very happy with them. We got it as part of the new home contract and we will definitely continue our contract for next year. We had some leak when I submitted a claim online and that experience was very good. Within two days, iPlumb came to find out where the source of the leak was. They were very good people. They were professional and the repair helped us with the shower.

I called American Home Shield over the phone but I had to go through the prompts which I don't like. I was also trying to explain to the lady something and then, she accidentally hung up on me. They should have a representative call me back. But they never did so I needed to call them back again and it's taking a long time to get in touch with somebody. Still, it was nice when the techs came out. They took the problem and told me they'd get back with me. Thereafter, they went online to order the part.

Our sink was messed up. We had tried everything we could to get it to drain, and it wouldn’t so we called American Home Shield. The technicians called, scheduled a time, went out, did it and it was done. They did great.

We had a light switch that had a short in it for quite a while, and it finally completely blew. And when it did, it took several plugs and a couple other light switches out. My significant other called American Home Shield to file a claim. The technician from Burgess Electrical called one afternoon and they were out here within the hour. They said it was a circuit box where a bunch of circuits was wired into that one section, so they replaced that. They had it fixed within an hour and a half. Their service was awesome.

I filed a claim online to American Home Shield for the hot water heater. Their site was easy to use. The contractor who came out was very professional and very good. He was friendly, explained everything that needed to be done and he cleaned up after himself. I would recommend American Home Shield.

I had good experiences submitting claims to American Home Shield and I always do it over the phone. The representatives are always friendly and knowledgeable, and if they don’t have any answer, they find one out for me. The only thing that I don’t like is when I call and talk to a representative, I'm being told that I can submit the claim online. I don’t like that because I have a habit of screwing things up when I’m doing them online, so I prefer to talk to somebody. But other than that, the contractors they send have been really professional and I have no issues with any of them.

Everyone should have a warranty. If you own a home and if you have expensive equipment and appliances, it's very important for you to have a warranty. Every month, I pay about 60 bucks and let's say every year I end up paying $600. It's possible that I may not use the warranty for a year but next year, a $2,000 expense could suddenly pop up. Plumbing, for example, is a common expense and American Home Shield covers a lot of plumbing expenses, even the most basic ones like a flush handle. The warranty is a really cool tool to have.

I have a rental property and American Home Shield was recommended to me by my niece and in the last month, AHS has done four different things for me. There was a leak in the bathtub, a leaky faucet and leaky toilets. The last time, they sent people out who did a good job. They made an appointment and they were on time. They saw the tenant and fixed the job. My main problem though is communication. I have had plumbers and other service people who couldn't fix the job and they'd talk to the tenant but the tenant never talked to me, so I didn't get the information that I needed to know to get the job done right.

I had a claim with American Home Shield regarding my refrigerator and submitting that claim over the phone was easy. The refrigerator guy sent was very good too. He didn't take long at all and the refrigerator has been fine since the repair. It was a very good experience. I would recommend American Home Shield.

H&C Electric came out for a claim but I just needed to flip my breaker back for the half of my house that wasn’t working. I tried but my breaker was not in English and I guess I didn’t know how to do it correctly. So I thought there was more to it than that. But it wasn’t. The guy basically came, flipped the switch and left. This thing was very easy and straightforward. I filed this claim over the phone and that was pretty smooth as well.

One weekend, there was a gust of wind and it tripped a sensor in our HVAC unit. I submitted a claim to American Home Shield online and navigating their website was quick and easy. Then, the technician from Joe Cool's Cooking and Heating came out and he was great. It was not even a 10-minute fix on our heater.

They are designed to defraud, not to fix your problems. I made tenths of calls but were denied leaking heater replacement, although it had to be fully covered. They cited "necessary modifications" for which I had to pay them, not the opposite! DO NOT Recommend!

I had a repair and it still isn't fixed and don't even know when it will be and have had 3 companies to do it repair and one hasn't even shown up, one wants me to contact them to set up a time and the first one wants to take 3 weeks to repair. I have waited on hold. Had call backs, been cut off and had to call back and wait even longer. I need my refrigerator to work, not get some fly by companies who don't show up.