American Home Shield Reviews

I have been with AHS for several years. I had a problem with my driver during the winter. It took 11 weeks to get resolved and numerous calls. My air conditioner went out 4 weeks ago. I have had 4 technicians come out to try and repair. None have been successful. I have been talking to AHS and the company they sent twice a day each. AHS absolutely lies about what is being said and does nothing to rectify the situation. I can't see that are going to do what they are supposed to do and replace my unit. I am sitting on hold with now. It has been 35 min. The last hold was 45 min before I was "cut off". DO NOT EVER USE THIS COMPANY.

Since April, American Home Shield has failed to repair and not provided the payout promised to repair our heat pump system. It is 88 degrees in our home and miserable! All the promises pay out calls are unrecorded and still as of June 11, nothing. This company is the absolute worse for service and quality technicians. Internal operations there are horrible. I would not recommend this company as they fail to do what they promised.

I usually love them. I paid $75 for a company to come out and they couldn't do anything. The thing wasn't running right and it didn't sound right. And the repairman said, "Well, the motor's probably going up." So I put the call in. And of course it was working. So it was working even though it could break any day. It's an ejection pump in my house which is like a sump pump and it's in the basement so everything has to get ejected up. And they're saying, "Oh, that's not gonna be covered." Rats! But I recommend them to everybody. They must have so much business 'cause I tell everybody that comes around that they have to get American Home Shield. They are wonderful.

Our plumber was courteous, professional and willing to explain the issue to me.

The actual service performed was great, but the billing was an issue. I had 2 services performed within the same day (one on my range and one on my refrigerator). I was told that I would only have to pay one time. The technician comes out for the refrigerator and gets that repaired and tells me that I owe $107 for the service (My deductible is $125), I tell him that I was told I would not have to have the payment split up and can I pay him the full $125, he stated that his system only allows him to collect the amount due. Then the next tech for the range arrives about an hour later and completes his work, and I ask him what I owe and he states that I do not owe him anything. I tell him about my deductible and he states that it should have all been paid with the first tech. I receive a bill in the mail for the remainder of the payment. Why was this not all set up with the first tech.

We have been a long-standing client of ahs, 10+ years... we started out paying about $365 a year and now we are paying a little less than $600. Two weeks ago, we had an A/C problem and it's still not fixed. The company that was called for the repairs is not too far from St Louis... thermostat sat at 72 but inside it's 80 and outside it may be 78... the compressor constantly runs...the company has been called three times and we're still waiting. Our hot water heater started leaking...and here is when it gets really good... we pay $75 FOR the service fee... but because the hot water heater is also leaking from the intake that is considered a modification... $125... and the disposal of the hot water heater $50, so altogether to have this replaced is costing us a total of $250. And if we wanted an upgrade... $175-200 more. We feel ripped off... so what is the A/C going to cost us? This unit is 25+ years old... not a happy camper with ahs!

Most recently my Hot Water Heater went and AHS came to the rescue again. I love being a part of the AHS family. It has paid off many times. Very professional and timely.

The initial service provider assigned to me was extremely professional, yet was unable to schedule me for an appointment until 5/30/14. The following day 5/27/14, I called AHS to see if I could have another Service provider could be assigned that would be able to schedule an appointment sooner than 5/30/14. The second AHS representative that I spoke on 5/28/14 during normal business hours was very apprehensive and tried to coerce me into believing that no other service provider would be able to get to me before 5/30/14. I informed the representative to that One hour earlier a previous representative told me that you all would call around and find someone during normal working hours to check sooner availability. The representative then asked me, "so you want me to call around and check"? My answer was yes; she then placed me on hold and assigned me to ABC air conditioning.

I bought an AHS warranty last year. This year when the time of renewal came, I sent them the check. Few days later, one of the reps called me and told that they have not received the check yet but if I pay now, not only I will get discount, they will refund my money back. I have had AHS before for a long time so I trusted them. So when I asked for the refund of the check, they are making excuses although they admit to having the extra money. They just transfer from one person to another and I am thinking now, a company which not keeping up its promises now, what it will do in future. Contract # **.

When I had a problem with my water heater, AHS sent their technician out. After several techs were sent out, it was determined that a new water heater was needed. Out of the three or four technicians sent out, all of them were very knowledgeable, courteous, timely and friendly. There was one person left to complete the job, and due to the fact that I was asking him questions about the installation of the new and advising him that the water wasn't coming out hot in all of the faucets, he became upset and began to say that I was questioning his ability to do his job. He got very upset and left and at that point, I called AHS and asked them to never that particular tech to my house again. Other than that, the job was completed and I was very satisfied with the work done. As long as that tech is never sent to my house, AHS is very good and I will continue to use them as well as refer people to them. My rating is based on the technicians that were in compliance (knowing how to treat customers) and the fact that the job was done.

Called then repairman called me back and the next day problem solved!!

Garbage disposal - On time and complete first time. If I did this replacement myself it would have cost me more just for the part, no counting my time.

Great service, great efficiency at a great price.

It's been very positive. I would recommend AHS.

Corey with Sherrell A/C and Heating was great. The fan and motor were broken with my AC and he was able to quickly determine the problem and fix the system in no time. I easily registered my problem with AHS online at 3 pm and received a call from the folks at Sherrell by 5 that day. They were also available the next day which was great!

American Home Shield was contacted three times about problems with a Heat Pump/AC unit. One of those times, it took 7 days until they could make it to the home. Three times they sent out a technician and the problem was not fixed. It is now 99 degrees and no air conditioning. I spoke with numerous representatives with the same result. Nothing! I even called with another company that could fix the problem immediately and they would not authorize the service until they heard from the technician that will take up to 48 hours to get back to them.

The plumber was very knowledgeable and on time. He answered my questions and even provided great advice for future reference.

For convenience, I kept the contract WAY longer than I should have. I renewed for almost 6 years after being very dissatisfied with the service. Felt the companies contracted for repairs did only the bare minimum to get appliances functional again and that the work was not high quality. When I finally tried to cancel, I waited on hold for over 20 minutes. The amount of money I wasted to falsely feel like my home appliances were "covered" was not worth it. Put $50 a month in a savings account to cover your own repairs instead.

The vendor called me within 24 hrs to set up an appointment to come out. They called when the technicians were on the way as promised. The technician was nice and courteous. He took the time to explain to me what was wrong with my dryer and let me know they were able to repair it on the spot.

I contacted AHS on the early morning of 6-4-14 that my refrigerator had went out. I told them I had medication that had to be kept cold. They notified a contractor to come out which did not even contact me at all. They finally showed up in the evening of 6-5-14. They got back with AHS and told them the compressor was out and they could not replace it. I contacted AHS 6 times since then. They keep putting me off. They say it's under review because they can't find a contractor to do the repairs. I have contacted 8 companies and they will not replace the compressor in this unit.

I was very dissatisfied with the whole process of making a claim and the company the home warranty called to resolve my issue. I called the home warranty company at 4:20. By time I talked to someone, it was after 5. The customer service rep transferred me to the department I needed after 5. I could not talk to the department I needed until Monday. My 75 dollar deductible covers majority of the cost for the little issue I had. I realize with my experience there was no need for this home warranty company.

We noticed the problem on our air conditioner on a Friday. It had been leaking for about a year, and American Home Shield expedited it and next Friday bring it in, they fixed it. I cannot say anything bad about American Home Shield. You call them up and tell the problem and they're on it. They were good folks. Now the air conditioner is working like a gem. I'm just waiting for my bill to come. American Home Shield got the right contractors for the right job, and they're pretty prompt and did what they were supposed to. I’d totally recommend them to anybody.

I changed my insurance last year from hms to ahs and that's the mistake. I had a problem a few weeks ago and send their agent from Llc that just look for 5 minutes and said the break line problem and the break line inside the drywall so ahs said they cover to fixed it but not cover to find it? It's a joke. Anyway, we called another expert ourselves and find first the break line not go through the drywall and guess what? It's not even the problem. It's only a wire that they fixed it for a second if only their agent look. So now I have to pay the copay to their agent and fixed it myself. We explain to AHS but they are not helping at all. Do not waste your time and money with AHS. They just find a way to not cover you.

I sold American Home Shield as a realtor for years. I'm retired, and I still have American Home Shield. I had no problem filing a claim with them. I went online and on the phone and I got through and they sent me to the proper sources and I am absolutely pleased. I had to have a new gas hot water heater repair and now, I've got hot water and I'm a satisfied camper. They are prompt, courteous and awesome.

I live in Shelby NC and our air conditioning went out last week. I call AHS for assistance with the repairs. AHS called at company 135 miles away in Carthage NC to make the repairs. On day three, the tech arrived to assess the repairs. It took two days for the technicians paper work to reach the office and another day (day 6) before they could get pricing, and call AHS back to get permissions to make the repairs. When I called the AC company for an update on day three, they stated that it would be 5-10 business days before repairs are made if AHS gives permission for the repairs to be made.

1st Choice Plumbing was great. Friendly, knowledgeable, did the job correctly. AHS wanted to send Plumb Genius out and I requested not. They have come out 2 times (has two different names for some reason, can't think of the other). They sent the same tech and I don't trust them. Work wasn't accomplished either time. Also know the difference between a hose bib and faucet. Makes a huge difference as to whether AHS will pay for repairs.

I submitted a claim to American Home Shield for electrical work - breakers and electrical panel. The panel was making some electrical crackling noises. So I called it in and AHS send a guy out and he did an excellent job. I was happy with his work. He was knowledgeable. He was professional. He was dressed appropriately. He was nice to me and he got it done pretty quickly so I can't really complain. As of now the unit is working great. It's back to normal. I would definitely recommend AHS to a friend. I always do. AHS is great. It's legit.

I was happy with the service I received from AHS. At first, I was concerned because the first contractor I was assigned to explained they could not come out for 4 days. That was not going to work because it was freezing and I did not have heat. I called AHS back and requested another contractor. AHS promptly gave me the contact of another contractor. The contractor was professional, prompt, and provided excellent service.

We always have a good report with AHS. The warranty that you pick to be on list is GREAT! I'm just very thankful that we have it! AND WILL DEFINITELY KEEP IT!!!!

My most recent experience with American Home Shield, The customer service staff were very professional. Contract details were explained very clearly. However, having the insurance does not take care all the problems I have encountered.

The thermostat for radiant floor heat was not working. I called American Home Shield to schedule a repair and within 10 minutes requesting service, I received a call from Reliable Air Mechanical and an appointment was scheduled.

Thank you for being there. You have saved us from heartache and wallet ache.

We had a backed up sink and contacted AHS to have it fixed. The contractor contacted us the same day but was unable to come for a couple of days. He then contacted me and said that he had some time the next afternoon if that worked for us. It did. He came out, fixed the drain in just a few short minutes and when it came time to sign the bill, he had written on the work order "Active Duty Military - No Charge". We weren't even charged the service fee. He was fantastic. I am so happy I made the decision to go with AHS. Best experience out of 3 different home warranty companies I have used in the past 6 years of owning my home. If you want a great company that has great contractors, purchase or switch to AHS.

I just purchased a home and got the home warranty with American Home Shield. I put in a request as my shower faucet was leaking. The contractor came over on Thursday and took apart the faucet, went to several parts places and came back saying no one had seen the Delta cartridge that was cracked. However, the one parts place had an older gentleman who was on a fishing trip and probably wouldn't be back until Monday, so since the young salesmen at the parts place didn't know about the cartridge, I would have to wait. Once the contractor put the faucet back together, it was leaking even worse! Plus it was HOT water, therefore steaming up the room! I called American Home Shield and they agreed that I would have to wait to see if the parts place even had the part on Monday!

American Home Shield gave Moore's Plumbing a service contract for my home last year. They did not call to set up a time so I eventually had to get another service provider. AHS assigned them to provide service for me again as I do not have use of any of the bathrooms in my home. I called them, set up an appointment, took a day off work, but they did not show up. The appointment was scheduled for no later than 10:00AM. When they did not show by 1:00PM, I called AHS and continued to call almost every hour after that. I informed them due to past history with this company I did not feel confident they will show up. They never did. AHS refuses to assign another service provider. I asked AHS to send me an e-mail stating, I had an appointment to have plumbing work done but the service provider did not keep the appointment. I informed them I needed this information to verify the reason for the day off. They refused. They also would not make accommodations for an appointment on my next scheduled day off.

The water dispenser line on my refrigerator froze. Over the course of 3 weeks, they sent five repairmen from Sears out to fix it and failed each time. The last technician didn't even bother to install the face plate all the way...it's protruding from the wall of the refrigerator. I asked them twice to use a different repair service and they insisted Sears was the only available option. When I called back, they suggested we switch to a different repair service and then denied having said there weren't any. The GE tech called me 3 days later...I was 45 minutes away...and said the tech would be at my house in 10 min. I didn't even know we had an appointment.

My most recent experience with American Home Shield was to have my garage door serviced. First of all, it was in the dead of winter with snow on the ground and the garage door would not open. I tried everything I thought was possible to apply a fix to get the door to operate. Nothing worked. I thought it was the switch on the wall that was broken and caused the door to malfunction. Therefore I gave in and called AHS. They quickly had a contractor to come out to inquire and assess the problem.

This company is the worst! I have been a customer for over 13 years and it does not get better! My hot water tank has been out over a week. The company that came out doesn't answer their phone and the best AHS can do when I asked to speak to a manager is somebody will call me within 48 hours... They don't wait 48 hours to take my money out of my account! The moment I find a new company, I am done with them and the guy that answered customer service was horrible! Oh, and my other option was to cash out the claim but he didn't know the amount and that would take another 72 hours! Bad business!!

No power on side of the house.

We have been customers of American Home Shield for fourteen years. A little over a week ago, our hot water heater's pilot light continued to go out after a short time. American Home shield was notified and after a 24 hour wait, a plumber arrived to inspect the water heater. At the end of his inspection, he simply re-lit the pilot (which I had done several times before) and left the premises. By the following day, the hot water heater's pilot had gone out again. A second call to American Home Shield on Friday, required waiting until Monday afternoon before a second inspection took place. On that day a plumber arrived and a small, inexpensive, reset button was installed. The next morning the hot water heater's pilot light had gone out again. Another twenty four hour wait took us into Wednesday afternoon when a second plumber attempted to replace a part from a supplier who stated that the part required was no longer available but suggested an updated part. That part turned out to be too small to fit the water heater properly. The plumber replaced the old part, re-lit the pilot and wrote a report that new parts were unavailable for the water heater.

My most recent claim with American Home Shield was for my air conditioner. A few weeks back, I heard a noise. It was horrible before it got fixed. The air conditioner is working now. The interaction with the rep and the contractor went well. They were very informative and did a good job. They were great and very easy to deal with. I’m very satisfied with American Home.

I bought a house and started to have electrical problems. I called AHS and told them what the problem was. They said they cover code violations; improper installations, repairs, installations and undetected pre-existing conditions and if need be will replace the breaker box. They contacted an Electrical Company in Topeka, KS which is approx 30-35 miles or more from the Elec Co to my house. They never called me to set up appt. A week later I called AHS and told them about an Elec here in town. They set it up to have him come look at my elec system. He called me and said I had at least 3 code violations and three 50 amp appliances on one 50 amp breaker, with no way to add more.

I had AHS for several years. For the last three years, my refrigerator had been misbehaving; it was noisy and leaky. It began to get worse and worse; it went out completely three times, ceasing to function altogether. I lost three refrigerator loads of groceries, and several medications; I am on Disability and SNAP, as I informed the company. I was paying these people $47 a month just to be a client, and every visit by a tech cost another $75 on top of that. I have a sheaf of a dozen work orders for tech visits. Every time I had to make a call in this last year, I told them I think the thing needs replacement, which is their obligation under their contract. They ducked and dived a dozen times, and a tech would come out and fix THE SAME DAMN PROBLEM, which would stay stable for maybe a month and I'd have to call again. I became well-acquainted with the techs they sent from four different companies.

Every call is a nightmare. Customer Service Reps are rude and completely unwilling to work toward resolution. Every time we need a service, we have to deal with at least 3+ separate calls, having to argue with them about why they should actually provide the coverage outlined in their policy, trying to escalate, and AHS refusing to cover us. The only way they cover anything is if you fight with them throughout the entire process. An absolute nightmare.

I will never change from AHS, because our service has been awesome.

The technician was on time and very knowledgeable about the pool pump to be serviced. The service was done quickly and correctly.

I made the initial air condition service request on May 2 2014 and was given an appointment time of May 7 2014 for a four-hour block. I took a half day off work to meet the technician that never showed. Later that day, I received a phone call saying he was running late and rescheduled the appointment for May 9 2014. I once again took off work and the technician did not show, again. I contacted AHS to request to cancel my contract due to the missed appointments and I just wanted to get my A/C fixed. I was willing to pay someone else after seeing my children sweating through the night. She apologized and waived my $100 deductible fee, and I reluctantly did not cancel at that time. Later that day, the technician called me and said he would be over first thing in the morning May 10 2014.

Rude, uninformed operators. Service providers never set an appointment and AHS refused to follow their own policies regarding this. Weeks later and I still don't have a set appointment for what I needed. AHS refused to do anything.

Our Maytag washing machine went out on us, AHS repair recommended replacement versus repairs due to cost. They made a comparison on the features on ours to a new machine and offered us the option of replacing with one they had in their warehouse or we could purchase one and they would pay us the difference.

Scheduling the repair was quick and easy with AHS and the contractor/repair service. I was very pleased with the repairman. He had all the parts on hand and was able to complete all the necessary repairs to my washing machine. He found another related issue and was able to correct in the same visit.

I can't even tell anyone how BAD this company is. It really needs a NEGATIVE number review. I have been with American Home Shield for many years and have not put in many claims. The one time I really need them, they are not there. My well pump went out 2 WEEKS ago. I HAVE NO WATER!! I just got a phone call and they are stating that they will not be fixing the well/pump. What did I pay them every month for? Really 2 WEEKS!!! NO WATER!! I AM WARNING EVERYONE!!! DON'T GO WITH THIS COMPANY! LOT'S OF MONEY SPENT FOR NO REASON!!

The technician was very experienced and took care of our needs timely.

My last experience was a very good experience. I received a call from the contractor the next day after my request. He came out, fixed my problem in a timely manner. The only downside is the cost keeps escalating.

I have been a member of AHS for 5 years and I have had excellent service. Once I had to get a second opinion but that was quickly resolved. I am really glad we have AHS. Last month, I had to have a heater replaced, that problem was diligently resolved. One of the best investments we have is AHS. We thank and appreciate the customer service reps - they have gone above and beyond to help us. Again thank you!!

I signed up for this plan. I have not received a contract on what is covered and it's been over a month. Then when I call them to send out a tech to fix my AC Unit, they sent a company called AAC out of La Habra, CA. The contractor left my house a mess and did not fix the problem. Then I get a call from the AHS and they will not repair the AC Unit. They said it was not normal wear and tear. HMMMM... It is an AC unit outside and sits there... Then when calling them back to ask them how to get a second opinion, they said it would cost me another $75 if the opinion comes back the same. I DON'T TRUST THEIR TECHS. NO QUALITY. STAY AWAY. They have an aggressive telemarketing group that ropes you in with promises they can't keep! STAY Away from this company.

I had an issue with a stackable washer/dryer in my investment property. This single appliance took eight visits, six technicians, a plumber hired by me and about 50 phone calls on my part to complete. I asked AHS to call me prior to technician arrival on first visit. As this is an investment property and it was early morning, I did not wait inside so as not to disturb my tenants. After waiting over an hour, I went to the door and found a "sorry we missed you" note. I called the number immediately and asked them to turn around and come fix the item. They were ten minutes away and refused to turn around as it "messed up their schedule".

Service was excellent. We had trouble with our A/C. The contractor called within an hour and came out very quickly. Their service was also excellent.

I was happy to have my oven repaired.

Professional, on time, and very courteous!!!!!

Garner service - They were good... the repair team.

AHS contractors are very prompt, knowledgeable and helpful. He answered all my questions without hesitation so I knew he educated in his field. The good thing about AHS contractors are same plumber, same electrician and so on. It is like I have my our service company that I choose. He knew what was wrong in less than 5 min, had my refrigerator running within next 5 min and he was at my home less that 15 min. I was very happy.

The dishwasher was not cleaning properly. Once it was cleaned and cleared of lime scale, it worked very well.

I have been with this company for years. I have told all my friend about this company. First few years, it was great, but now I don't think so. I have over 11 time where a heat and air company have come out to fix my heat or air. And now when they put Freon in I have to pay for that too. My problem is when can I stop pay the $75.00 co-pay and paying for the Freon. If these company don't know what they are doing, then why do I have to keep paying for it? I don't want to get mad with the person that I am talking to on the phone but Thayer have sent three different companies to my house and no one can get it right. And it always goes out on a Friday and they say I will get back with you on Monday or Tuesday, right. I don't mind paying the bill but let's get it right and move on to something else.

Scheduled quickly, came on time, fixed the problem immediately and left the area very clean.

Our experience with AHS and its Contractors has been topnotch in resolve our problems no matter what the issues was and their professionalism, customer service, cleanliness were always their highest concerns. Every detail was explained to help us and make better ways to prevent these issue from happening again. This was very helpful in improving our services to last a long time. Thank you very much in doing a great job!!! A job well done!!

We had our AC breakdown this morning. Called AHS, they opened a service ticket. Being a Friday (5/30/2014), I thought the contractor will come only early next week. But to my surprise, the technician came around 1:30 PM today. By 2:30 PM, he fixed the problem and our AC is up running!!! Amazing Job - AHS!!!

They never want to cover anything. Always an excuse for why they won't pay. Use very low quality companies for repairs. Took five days to send out someone for air conditioner repair in 90-degree weather. The guy finally shows up and says it was hit by lightning (which isn't covered) and its $2000 to repair. I called someone for second opinion and it was fixed in 20 minutes. Wasn't lightning. American Home Shield would not refund service call or cover repair. Customer service has been very rude every time.

We had a water leak underneath our house and the lady who helped me at AHS was awesome!! She got someone out immediately so that we wouldn't have to go all weekend without water... The contractor was out there in no time and had it fixed in the afternoon.

My experience with American Home Shield has been one that I wish I had CNN News to follow. I requested service for both of my AC units. American Home Shield serviced it out to one of their contractors who took over 5 days to even schedule to come out. I then requested for an emergency contractor being that it was now an additional 6 days. American Home Shield put a request for another contractor who stated I need a compressor. Well, another 5 days go by, no phone call or email. I have to constantly follow up to see what that status is.

We had a microwave problem. The repairman came out the day after I reported the problem. He checked it out quickly and determined it was a part problem and ordered the part. The part came in and he came back and changed it out. The repairman was knowledgeable and did a good job.

American Home Shield was very easy to deal with when I had an AC claim. The problem that I had was that with the company that they sent to fix the AC. 1. You do not have a choice in what company does your service work. 2. The service tech came and diagnosed a burned circuit board (for $70)... Ordered it and replaced it but did not check out the rest of the system or send me a work order stating that they did. 3. When asked to return only then did they diagnose another problem which necessitated a replacement of 10 pounds of AC coolant. At $20/ pound I still had a $200 bill plus the $70 service call even though I had the coverage. I do not feel it was cost effective to have the coverage. 4. I would rather pick my own contractor next time.

AHS, what a stress reliever!!! When it rains it pours! We had our stove, microwave and fridge ice maker all break down in one week! UGH!!!! All three technicians you called, called us the same day or the very next morning and most of them came out the very next day and took care of us. Very grateful to the fast response and help, thank you!!!

The last experience I had with the contractor was great. He was with Carefree Solutions and he came out and fixed my booster pump problem.

It was a pain to deal with these folks, but they finally came through. Issue is resolved.

Obtained warranty, was informed a preventive maintenance. Was required to maintain HC unit. Purchased Preventive maintenance, they sent a vendor of damaged the system that was just installed in 2012. They did not repair the damage or make the company repair the damage. Company was Eagles Heating and Air.

This was my 2nd year having AS and I had used them once before. I am a planner and try to be safe than sorry. My fan started to only go one speed and I am expecting a baby soon and needed the fan fixed asap. I live in Texas where temperature can get 110 in the summer. When the service man comes out, he flies the switch and automatically tells me I need a whole new fan. My fan is moderately inexpensive so it surprised me to hear him say the only one the company can provide will not at all match the one you have. So whether I decide to go with the change out or not I have to pay the $75 as a service fee.

This is the first and last time I will do business with this company. A complete RIP OFF. AHS rep, items were covered. Sent tech for each problem, Sears was wonderful and helpful but plumbing was needed on dishwasher. Plumber showed up and diagnose problems. AHS rep calls while tech still here and says everything is covered, just need a supervisor to sign off. Will be taken care of first part of next week. Waited 4 days and called AHS to find out status. Neither problem will be covered. Says we damaged it ourselves and not wear and tear. Completely ridiculous. I want a garden hose running out my window to use cold water for washer. Called another contractor, repair is less than $400 to fix. I paid $150 for nothing AHS. Get nothing but runaround. AHS reps do not know what they are talking about. I WILL NOT RENEW NOR RECOMMEND to anyone. BAD service and contractors. Waste of time and money.

I have been paying premiums with American Home Shield for 5 years and have never requested their assistance. Three weeks ago, I contacted them one morning because I thought our AC was going out (smelled electrical burning through vents). They said assigned a contractor (who had negative reviews on various online review sites). By 2:00, I had not heard from the contractor, so I cancelled that requests, called another company and they sent someone over the next morning. Turns out it was our water heater. The electrical component on top had melted. Since the water heater is under warranty, I contacted the manufacturer, who eventually agreed to replace the water heater.

I originally submitted a service request to get my pool fixed (we specifically purchased pool covered when we bought our home) on 5/20/14. Late in the evening on 5/20, we got a call from a pool company telling me that he could not come out until Saturday (5/24/14), which was certainly longer than we wanted to wait. When the pool company came to our home, he indicated that the problem was "electrical". AHS then assigned an electrician who said that the problem was not, in fact, electrical - the pool needs a new timer. The electrician said that he could fix it, but he suspected that AHS would not allow it. He asked them - they didn't allow it. The electrician indicated that he had prior experience with this pool company, and they claimed not to be able to do much of anything related to fixing pools... he apologized that we were getting turned back over to that company.

I recommend American Home Shield to everyone! I am a single woman and having that feeling of security as a first time home-owner is amazing!

Home Shield contacted our repairman right away. They came over quickly, found the problem with our electricity and replaced the damaged parts. They explained what they needed to do and what might eventually be needed with the circuit box.

The customer service was very satisfactory. The timeliness, the quality and the efficacy of the work was number one.

Our experience was great! They found someone to come that night to fix our furnace motor when it was 5 degrees out! We didn't have to go to a hotel and waste money! With 2 little kids we wouldn't have been able to stay in the house overnight without heat.

I had a terrible time figuring out what the problem was with my thermostat. I had consulted with the individual who installed it and he insisted that the problem lay with the thermostat and not a piece of electronics within my heating system. After a few months I broke down and called AHS. Within a few hours I was speaking with the technician to pick a time when he could come over and I explained what my problem was. He diagnosed my problem over the phone (my old HVAC guy was in complete denial); problem was fixed with a new sparking control unit. Very efficient, I will use them for service before next fall's heating season.

I have used AHS for many years, paying over $500/year and $75 service calls. I have only used them for my garbage disposal in all the time I've had them. When my heat pump went out, which was the lowest contractor grade, AHS would only allow the same grade and only 1/2 of my split unit (1/2 in the attic) but not the unit outside though it was rusted, horribly loud, and over 13 years old, knowing it would be going out in the next few months also. The company recommended was GREAT, but AHS refused to give permission to qualify me for a new and better system, even if to pay a portion of the cost. Instead I paid out of pocket.

AHS replaced a microwave. The serviceman came on time; did the work confidently and when finished, left.

My (now deceased) husband had great qualities, but home repair was not his special talent. We used this service for a VERY LONG time, and never were disappointed. The service personnel arrives on time, worked professionally, cleaned up the work "debris" if needed, and were very polite. I recommend them to all my friends!!

I was very happy with the job that was done. The contractor came out the same day I called, diagnosed and fixed the problem very quickly.

I was so IMPRESSED to get an appointment within two days of registering for repairs for our clothes dryer. I was even more impressed that I was called that morning and offered the morning appointment since the original morning appointment was canceled by another customer.

Contractor for my AC Unit was knowledgeable and explained the problem along with the resolution clearly and concisely. AC problems solved.

I've been with AHS for over 10 years now - both in Fort Worth, TX and in Chelsea, OK where I now reside. I can't tell you how many times they've come to our rescue and aided us in dire times of need. In Texas, AHS replaced both our A/C unit and busted water heater at different times as well as meeting our plumbing needs when they arose.

Dryer Machine - Great job, never a problem with American Home Shield.

Prompt response, good contractor. AHS should have sent us the actual contract to let us know before hand we were not covered for everything pertaining to the installation of the hot water tank. We had to call 2 different times before we received a copy of the actual contract.

The experience that my wife and I have had is positive in all categories. We have recommended using your company to our Family, Church Members and Our Friends.

Great service, companies are quick to call back. I like that they call to make sure everything went well.

The contractor assigned to our plumbing problem was highly skilled and knowledgeable. They fixed the problem with minimum disruption and left no mess after the repairs were completed. They also recommended action to prevent the same problem from occurring in the future.

I was able to call in and talk to a representative on my poble. The next day I got a call from the service man contracted by them. He said that he would be able to come to my home and fix the problem within two hours.

My pool pump was leaking really bad so I contacted American Home Shield using their website. Requesting a repair through the website was very quick and easy - just fill in the request and it is done. In a short time I received an email telling me who would be coming out to do the repairs. The repair company called and set up a time to make the repairs the next day. They arrived on time and made the repairs right away. The area was left clean and all worked great. American Home Shield only uses trained professionals who are experts in their field to make repairs which is why I have been using them for over ten years.

American Home Shield has the BEST contractors! Quick response... quick repair, the best of "both worlds"!

There was some confusion when I called to have 2 different appliances looked at and a separate service man ended up coming out to repair my second appliance on another day. The service company said AHS had called to cancel the second appliance.

The contractor arrived in a timely fashion after I contacted American Home Shield. He was knowledgeable, courteous and did a professional job to my satisfaction.

I had problems with a leaky faucet and decided to call American Home Shield and have them fix it and this was the best thing I could have done. AHS sent me a plumber who was professional, on time and did a very good job on my kitchen sink and my bath. I am extremely satisfied with the work and will definitely call again if I have any more problems.

The first tech came and diagnosed the problem and had to order the part but his diagnoses was wrong when the part came in and a different tech came out and made the correct diagnoses. But he had to go get the correct part. The second tech was super and should have an attaboy. However they charged $52.00 - yes, fifty-two dollars for a knob that turns the burner on and off.

AHS has been great for us! They always send awesome people; efficient, on time, friendly, clean, etc. No complaints at all from us for AHS!

As always I was happy with the service. It was easy to do the request. The contractor who was selected and contacted me was great, addressed the issue, did what he could, ordered the part and came back to install without me having to track them down and see what the status was. They just took care of it.

My water heater was leaking. I called customer service and schedule an appointment for later that day. The contractor called me and said he could be here earlier if that would work. He was very efficient and clean and knowledgeable. He said if I had any problems to give him a call. I was very pleased with the service of customer service and the contractor. I would recommend them to anyone.

He fixed the broken pipe and was very nice and efficient... The work looks great too!

My instant hot water dispenser failed. The contractor arrived the next day and was able to replace the unit that day. Having replaced a similar unit in my previous home, I was very impressed with how quickly he was able to complete the installation. (It would have taken me 4 times the time he took! ).

Excellent service, all around from AHS and plumber sent to solve problem.

When we purchased our home 6 months ago, the realtor suggested purchasing an American Home Shield policy. We had never had any type of policy in the almost 50 years that we have owned homes. Since moving in, we have had to use AHS 3 times. In each instance, the contractor called promptly to set up an appointment, arrived at the specified time and quickly fixed the problem. Each contractor was friendly, very helpful in explaining what they were doing and answered any questions that I would have. Having the peace of mind that my home is protected by American Home Shield is priceless.

Monday morning, I got up, went into the shower and lukewarm water was coming out. So I went and checked the water heater and it was busted. I called American Home Shield and the guy came out that day. He had the wrong size water heater and they ended up coming back the next day to replace it, but everything went fine. Submitting the claim was good. They told me they put it as an emergency and my wife is happy. They told me they would get in contact with someone and I should hear from them before too long. It was a great experience and it satisfied me.

The worst. Called Friday afternoon, no one was willing to come out until Monday. When plumbing coming arrived, they were willing to change out the hot water heater but American Home Shield would not permit it. They only would allow them to install a water heater that they supplied the plumbing company. I was told it was going to take a week instead of having it installed that day. So they actually wanted a week to go by without hot water. Ridiculous. No service on the weekend, then wait a week for a hot water heater when one was readily available. My advice find a new home warranty company. Don't use American Home Shield.

First off, it is nearly impossible to get a hold of anyone (supervisor) at AHS. After waiting 6 weeks and 3 appointments with their recommended supplier (Antech appliances out of Escondido, CA), it took them several appointments to only figure out that the first two appointments/diagnosis were incorrect. When we called Antech back, they hung up on us. Then when I called back and requested to speak with a manager, they would not connect us with anyone at their office. AHS claims to only work with reputable suppliers and this is simply not the case. Worst yet, when we requested to work with another supplier we were told by AHS that we would have to pay double! I would highly recommend to use caution when working with this company or anyone they recommend.

Called AHS Thursday the 15th of May filing a repair request for Electrical. The AHs contractor called early Friday morning May 16 and said they would be out between 10:30 AM and 1;30 PM. When the didn't arrive by 1:30, I called and they said technician would be there by 3 PM. He finally showed at 3:15 PM. The technician checked my entire system and determined I needed another separate line stickily for the furnace/air condition to solve the problem. He couldn't do any work until AHS approved and would be back Monday to fix. He did not fixed nothing while here. No lights in bathroom and no air conditioning. I paid him $75.00, the contract required amount for visit but received no service. When I called AHS to confirm approval to do the work, they denied the claim and told me the contractor would be happy to do the work for $495.00.

Our outdoor unit went out back in March. I called in a repair request and AMP Mechanical was sent out to research the problem. We needed a new heat pump and AMP sprang into action. They installed it, but the new one failed. AMP is STILL working with the Carrier rep to get the new unit replaced. We are very pleased with the folks at AMP but Carrier seems to be dragging the process out.

I've had to use AHS twice already - the first time having the repairman out three times to fix the problem. They are always extremely friendly and get workers out ASAP. Being a first time homeowner, it's kind of like having the comfort of a maintenance help line or (good) landlord still.

So far my experience has been very satisfactory. AHS has handled all my claims professionally, efficiently and in a timely manner. I have bragged about it to my neighbor and co-workers. My co-worker has signed on and my neighbor is going to. Word of mouth goes a long way!

The whole experience was fabulous. From contacting AHS and getting a quick response from the contractor to having the contractor show up within 24 hours of my initial request for service. I am very fortunate to have AHS.

It was the heating unit. It started two or three days prior and I called American Home Shield and submitted the claim. The representative was very nice. They're always knowledgeable and aware of the different contractors in the area and they send the best ones, so I've never had an issue with that at all, ever. They're always very polite and act as if it's an emergency. I've had this experience that if it's really cold or really hot, they'll take the time to say, "Okay, we'll expedite this call", so they can have someone come out to do the service immediately, as opposed to just putting a general call in. I've referred some people to them because I've received outstanding service. I'm very happy with the excellent service they provide.

My ceiling fan would not reverse & required a new part. The electrician consulted with the fan manufacturer regarding the replacement module which was supplied by the manufacturer under warranty. After the parts were shipped to the electrician, he immediately replaced the fault parts for 2 fans in a timely fashion.

Saturday. Called at 10 this morning and Dr. Cool had the air conditioner fixed by 3.

I paid this company for 7 years and hardly ask them for a repair services. They always find an excuse and a loophole to avoid responsibility. My pool was leaking through chlorinator and after one week that I lost plenty of water from the pool, I had to call and follow up on my request. They simply said sorry that part is not covered. They did the same thing in my previous request. If you read your contract carefully you will see that they have created many ways to commit scams and steal your money the legal way. Stop your contract and save your money.

When it spin, it moved around the floor. Then it wouldn't turn on at all. They fixed both problems and it works good now. And fixed it the same day with no problems. The serviceman was very kind and you could tell he know what he was doing. Thanks American Home Shield.

Easy website access for submitting a claim. Very prompt response. Repair was completed same day.

I have had this home warranty service for 20+ years, it has covered my past 2 homes. The co-pay and premiums have continued to rise each year. Originally, a 35.00 copay is now a 75.00 copay. I have paid well over 10 grand in premiums over the years not counting the copays. Two years ago, we had an issue with a water heater which needed work, there was also some appliances the past few years that have needed things here or there. Some of the contractors that get sent to our home for the appliances have come with their wife and kids in tow, while another has come drunk and it took him 3 trips to the home to never fix the dishwasher. Once a new company was sent, the dishwasher was fixed the first time.

The upstairs unit would not come on. I suspected the thermostat was the problem, but didn't know for sure. I requested that a Tech. come check the A/C unit and get it going. He showed up as schedule (within the time frame they requested) and then after troubleshooting the unit, he did in fact replace the thermostat. Unit is now working correctly.

The water heater has no hot water and it was [icky]. I’m confused when I call out American Home because I figured it would take too long but it didn't. They were almost two hours away and I live out in the middle of nowhere so they go by my zip code. They were wonderful and I’m glad I got them, Thank God! But any other person, it would have taken forever, because it happens to me every time I put in a call. This time it was really good.

Contacted AHS due to a problem with our heating system. AHS contacted a repair service in our area and they responded within the hour. The technician arrived the next day, repaired the unit and we were good to go.

The repair company was professional, on time and knew exactly how to correct our problem. We have had AHS for over 20 years and the service never disappoints!

Our dishwasher was leaking and some of the functions weren't working, So when the repairman came, he said he had to order a replacement part. AHS determined it could not be fix and had to be replaced. The first one that was delivered was damaged and another one had to be ordered. When it was delivered, the delivery men were very professional and efficient. We are enjoying our new dishwasher very much. Thank you.

On 4-23-14, I had a new Goodman air conditioner installed at my house, very happy with the installation. The only thing was that David of Sweet Mountain A/c sold me on the Goodman because he said it had a better warranty. But when the men came out to install, they had no warranty papers. I asked about them and they said I would have to talk to David. Well I did call him on Friday May 2 and he said he would have one of his men drop off the warranty papers. I called again on May 9th and left a message and to date he has not returned my call.

My family has been very blessed not to have a major catastrophe while in our home. However when my wife and I first moved in, we sold all of the extra appliances. Shortly after that, it started happening. One piece here, one piece there and the dishwasher is leaking. If we believed in jinxes, we were jinxed.

For the first time this year I turn on my air conditioner in the house... and it did not work. I call the American Home Shield to tell them the problem. I call 05/11/2014. They told me 24 hours they will call me... I am sorry to said today is 05/15/2014, still no one came or call to tell me that they will have someone. I call everyday to find out why they take so long for someone to come and find out what is round.... I have a child of 19 months in the house. The temperature is 98 degrees..... Could someone tell me when is this problem going to be fixed? I am not happy with this company. I do not recommend this to no one.

It was determined we needed a new toilet after the second visit from our plumber. The plumber was supposed to submit the paperwork for approval to AHS. This took a week to complete. We had to contact AHS and the plumber several times and leave unreturned messages before finally speaking with an AHS representative who called the plumbing company. After that contact, it took 2 days to fulfill our service.

Fast response and great service.

Excellent service overall. Our water heater went out and after I requested service on-line the contractor contacted me within a few hours. After replacing both the thermostats later that day, the water began to heat but we ran out of hot water quickly the next morning. They sent someone out again the next morning. Apparently after the first trip, the top heating element burned out. Even though it took a second trip the next day, I was very satisfied with the service.

I am currently a customer of AHS. While out of town on business, my wife called me to inform me the water heater was leaking badly. I told her "no problem" call AHS. She did and AHS promptly sent out a complete CROOK from Rite A Way Plumbers in Riverside. He obviously saw this to be the perfect opportunity to take advantage of a helpless mother and attempted to up charge her about $800 for "additional repairs" not covered by AHS.

My new cook top looks great! My old one was dated and could not be repaired, so it was replaced. The GE appliance men were very nice and helpful and had the stove in place in no time.

I was very please with the service that I received. The speed of the work done by both AHS and the contractor kept my daughter from freezing throughout the winter. The repairs done on the AC was a blessing now that we are in the spring/summer months in Texas.

Dwain McCain Plumbing was awesome. The service tech was very polite & knowledgeable. He explained the cause & solution of our repair and even gave us a few maintenance tips. I would definitely recommend this AHS to continue to use and refer Dwain McCain Plumbing on all service calls.

I was told by an agent of AHS that my contract would cover any upgrade to $250.00. However, I had to pay out of pocket $150.00, because I needed a 4" pipe for 40,000 BTU. My Hot Water Heater was a 36,000 BTU, which according to the repairman they no longer make. I have a 3x3 contract which pays for any upgrades.

The contractor was prompt in responding to the initial claim. When he arrived he knew exactly what it would take to remedy the situation. The repair was executed quickly and was tested to make sure that it was successful.

There was leak coming from under my house and I could not locate it. The ARS Plumbing guy told me that he could not dig unless I paid 1475.00. I could not afford this price so I asked if I got someone to dig under the house so they could locate the leak or leaks would that be ok and where. So I got some to dig and they found the leak which was not under the house and made it so they could fix it. The ARS guy was still not satisfied and said he needed more uncovered. I felt like he should have tried to do something without asking for such a outrageous price. AND HE HAD THE NERVE TO TELL ME HE WOULD NOT BE BACK OUT IF IT WAS NOT RIGHT. So I got a friend of the family fix the whole time for 300.00. And did a excellent job. I REALLY WOULD NOT LIKE FOR THAT ARS GUY TO COME TO MY HOUSE AGAIN!!!!!!!!!!

The contractor was knowledgeable, friendly and clean. Great service!

Terrible service! Customer service unable to help. Called for ac not cooling. AHS sent a company but did not accept their diagnostic. They informed me they needed a second opinion. Two days have passed and they can't find a vendor for a second opinion. I've called 6 times and same answer. They can't find a vendor, their supervisor is not in, they will call me back, wait four hours, etc. I would give them 0 stars but is not an option here.

The request for service was fast and easy. The service was scheduled in a very reasonable time frame. The individual who provided service was on time, knowledgeable and fixed our minor problem quickly with no problem. The entire process was very easy.

American Home Shield agents were very understanding and helpful in arranging for quick repairs of garbage disposal and overflowing toilet. Major plumbing issue from back up of stack vent pipe was quickly resolved. Plumber was on time and thorough in correcting the problem. He was as clean as he could be with backed up drain water and sediment. Plumber was punctual and quick in replacing the leaking disposal unit.

Ice maker replaced. Have a new ice maker and it is working perfectly.

The peace of mind from having a home warranty is wonderful. We use American Home Shield for two properties. The service has always been prompt and professional.

My recent experience with AHS was excellent. I lost heat on a Friday during a significant cold snap. The contractor responded quickly and a service contractor was scheduled for the next day (Saturday). The technician arrived in time, was professionally attired, was courteous and efficient. My system was fixed within an hour or so. The serviceman also took the time to show me a few tips on routine maintenance of the system.

Excellent response time from AHS and the contracted service vendor. Service company was very prompt in setting up appointment, and on day of service call, serviceman was polite.... Identified himself and was very knowledgeable about my problem. He was so careful to keep the work area clean, which I greatly appreciated! Even though a followup visit was required, the work was done to my satisfaction and in short order. Thoroughly, thoroughly satisfied!!

AHS customer service reps were wonderful to work with. My policy had just expired and an issue came up with a covered item in my home. The customer service rep immediately understood my issue and helped me reinstate my cover so that I could submit a claim. The process went smoothly and quickly with no issues.

I got a brand new range! It took a few days for the entire process, but AHS ended up getting us a brand new range! First a contractor was sent out to repair a burner on our old range that was not working and causing a breaker to trip. He was unable to make the repair, so a different repair company was dispatched to attempt the repair. They determined that the range was not able to be repaired, so AHS emailed to me the options for replacing the entire unit. I had the option of paying a little bit to upgrade, or go with the new unit they recommended for only the deductible I had already paid for the service call! I went with the one they recommended, and it was a very nice choice. It took a few days for the entire process to be completed, but I ended up with a beautiful new range for only the cost of my deductible. It was a big blessing to have this insurance.

Technician was friendly, courteous and efficient.

I called & asked your rep if the home heating oil tank (badly rusted bottom & possible leakage) was cover as part of the oil furnace system and she said yes. Your rep created a work order and CVHA came out to look at the tank. Another one of your reps called me and belligerently told me the tank was not cover under section F; then section E; then no he made a mistake section F, then E. He was rude and accusing when I had explained in depth at the beginning how it was the oil tank associated with the oil furnace. Not pleased.

We were very satisfied with our last service for our refrigerator.

Repair of washer worked out very well.

I had a leak in my house which was inside the wall. The company that came out was wonderful in their response and timeliness. Their work was great. The only issue I had was that I had no idea, and not been informed that I needed to go to the website to pay the deductible. Maybe I missed that somewhere, but it would be nice to have that stated during call.

The company was superb and very courtesy.

Honest Repair provided excellent service. Mark was prompt and courteous. He quickly identified the problem and serviced the appliances (refrigerator and washer). I would definitely recommend this business. Thanks to AHS for assigning Honest Repair to the job.

On 28th March, we called for an order to fix the electric services for a recessed light, ceiling fan, and a bathroom fan repair. Till today, 12th May, they still have not told us about the repair work for the recessed light, in spite of multiple telephone calls to American Home Shield, and the insurance repair services.

Each summer, I have trouble with my unit, replace parts in unit every summer to get it back in operation. This being going on for the last six years or more. The unit is old 1991, the repair guys state that on every time they come out to take a look at it. I have been with AHS for a long time now and every time it the same problem. I understand upgrade and replacement parts but the same items added every summer. This is why I am dissatisfied in this matter....Thank You!!!

I've had several issues in my home that needed attention and have never hesitated to call AHS and their recommendation was always the best option. Whomever they referred always done the job right the first time. The co-pay is always the same and is worth every penny, thanks AHS.

From start to finish, the whole experience was simple. AHS does all the hard work to make my life easier. They've made owning my first "new" old home much more exciting!

Our gas leak in our new home was repaired within 24 hours of initiating service order. Great response!

I love American Home Shield. It always works out for me. Recently, I had to have the furnace outside fixed and it worked out pretty good. It was on a weekend when I called and they contacted me. I contacted them on a Monday or Tuesday since I hadn't heard anything and they said that the company they were dealing with wasn't taking any new customers. So they had to search around and find another company to come out and do it and they did. They came out and checked it out and found the whole heat exchanger and tore it apart and had that in within a week.

My call for help was answered quickly. The contractor arrived within 24 hours and solved the problem immediately. He was extremely well groomed and well spoken and I felt comfortable having him in my home. I received the good service I was expecting.

Not only is it easy to call for help on a repair, but of all the repairs I have had done over the past several years (on two homes) every service company that has done repairs has been prompt, knowledgeable and efficient.

Guest room bath/shower diverter was nearly not flowing. The plumbing contractor arrived in a reasonable time, since it was not an emergency and had the diverter valve cleaned and lubed and working perfectly in a short time. Thanks American Home Shield. This is our fourth experience and all have been positive. We'll continue to pay our premiums for the peace of mind we have.

Very professional and clean service. I would definitely recommend this service. You have to wait a day or two before they come, but that is OK for the service they provide.

My garbage disposal failed to work and you came and replaced.

We have been loyal AHS customers since we purchased our very first home in 2002 and have been in our current home using AHS for 7 years. We have always sworn by them and given any of our friends, family, neighbors, co-workers, etc. who were homeowners crazy looks whenever they indicated they didn't have a home warranty! AHS was always our first recommendation. The service has always been impeccable - even when it wasn't a covered repair. But today they have really messed up! We have the extended plan which covers our HVAC unit - and we have 2 of them since we have a 2 story home which costs us approximately $600/year.

My experiences with American Home Shield have all been positive.

I called for service on my washer and refrigerator. The service provider came fairly soon, but took about 2 weeks for him to come back to repair my washer, after about a week the washer started to leak again, and the service man could not come back in the time frame I needed, since I was leaving the area for my summer residence. The refrigerator part was deemed faulty by the repair man and again not able to get the part reordered and repaired in time before I was to leave. I am hoping that these problems can be resolved when I return in the fall without me having to pay another service charge, since nothing was repaired on the first charge.

Our refrigerator had started freezing vegetables in the vegetable trays. We contacted American home shield. A service person contacted us the next day. He arrived the following day and replaced the control panel. He explained what he was doing. He was very clean, professional, and answered any questions I had regarding the refrigerator. We will tell other people about our experience and recommend they should have American home shield to handle any service problems they may have in their home.

I have been a customer with AHS since 1995. I had a problem with my AC and the technician came out promptly. I received a call the same day and they were there to do the repair the following morning. I also appreciate the 1/2 hour call ahead which allows me go to work and meet the technician there. I was originally given to another company, however, I asked to have US Heating and Air because over the years they have always worked out well for me. I recently purchased a warranty for my primary residence as well.

This is a necessity for any home.

I called AHS regarding a clogged drain and within an hours time, I was connected with a service provider who promptly scheduled a service call time and showed up early and took care of my issue promptly.

My clothes washer stopped working. And this was after a visit from AHS contractors for the dish washer and the oven. So I was bummed that yet again, something had broken. But, the contractor came out when he was said to, did the work, showed us what was wrong and even told us what it would have cost to fix it. Basically, I would have had to buy a new washer. So it was a good experience!

Clean considering the weather at that time. Truck was easy to identify. Technician was courteous and professional.

I think that they did excellent job and was honest about the repair work. I think your warranty is excellent.

We are very happy. Thanks

We have a heat pump/AC unit. Our upstairs unit was not heating. Called a repairman to check it out and he found the system was low on Freon. Worked for about 2 days and it stopped again. Called AHS and they sent someone out. I advised them that we just had Freon put in. Rather than look for the leak, they just added more Freon. Again, this lasted about 2 days. Called AHS again and they sent out different rep from same company. This time, he went right to the air handler (upstairs) and looked at it (he was there for about 2 minutes), and said it was leaking there. I asked why they didn't look there to start with. Said it was protocol to fill with Freon first...

Older home that I am updating and living in needed valve stem in master shower. Took a while for the part to arrive. Apparently there is a shortage on older parts in this area. Must be because of the beach rentals of older homes? After the first attempt, the technician came out and realized it needed an additional part. He went to the local A.H. store and found what he needed. He had a positive attitude and was able to explain what he was doing so that I understood.

I recently submitted a claim to American Home Shield over the phone for an issue with my heating. The representative that I spoke with and the contractor were both very good. Overall, American Home Shield has been doing things for me and it has been okay.

In the last year, I've not had any issues with American Home Shield. However, it was quite the ordeal in 2012 when my refrigerator stopped working and they chose to fix a 27 yr old fridge for $300 instead of replacing it. The "fix" lasted a month and you ended up having to replace it but only after going through a ridiculously long process/red-tape leaving me without a fridge for a couple of weeks. I keep the service because I find it necessary with an older home NOT because I find your company to be the best or very good with customer service. You're simply better than the others; which unfortunately, doesn't say much.

I am a Realtor and recommend American Home Shield on all my listings and sales. In addition, I have had coverage for 7 years and have had excellent repair service on various items over the years, will not be without it.

I have had an enjoyable experience with AHS, but I'm disappointed that when I recommended AHS to my friend, Cheryl **, she dropped her coverage after having billing problems.

American Home Shield is a little pricey compared to the competitors, but usually reliable, as long as you don't have to call them on the phone because the waiting time is too long. I had an experience in the last six months where they, after 48 hours, could not find an electrician with a tall enough ladder to work on my ceiling vent. So I had to find an electrician. On top of that there was a lot of extra paperwork for me to do and explain to the electrician how to get reimbursed and everything else. It was really painful.

I have used Home Shield contractors several times over the past 3/4 years. The service from Home Shield has been great. The people I talked to on the phone have always been very polite, knowledgeable, and very helpful. I do not have any complaints about the work that has been done.

We have used AHS for many year. With my career moving me from to 7 different states, we had to buy new home at each location. AHS was our selection to ensure we had the coverage and peace of mind that if something did go wrong we would be taken care of. They have never let us down. In each case, Ohio to Tennessee, Plattsburgh NY to Iron Mountain MI, the service was wonderful; the contractors were very good and professional. We would recommend AHS to anyone!! Thank You.

I submitted a claim to American Home Shield on the phone for appliance. My wife told me that they just quit working and then I remembered that we had coverage with them, so we called right away.

My experience with American Home Shield was great.

The most recent claim with American Home Shield was for the garage door opener. The contractor came and fixed, but he's got to come back because the lady who lived above here was complaining it made too much noise. (But then again, if you live above garages, you're going to be able to hear garage door openers and she lives over three garage doors??) In addition to this, I have some insulation in the attic that may be emitting off fiberglass particles. And since I'm in cancer remission, I need to get it removed. I just found out about it. It's covered under my warranty so I hope they will do it.

The service man who came to check the microwave was very professional and after going clear through it, he discovered that it was arcing and needed to be replaced. He told that to the office and as of today, Sunday we are still waiting for it to be replaced. My only complaint is the process could have happened sooner. Hopefully by early this week, we will have our new one.

Most of the time, American Home Shield contractors are pretty good. I've only had maybe one antsy one. But overall, very good. I would recommend.

The repairman came and knew what the problem was. He was here for about an hour. Had the washer working good as new.

The electrical team was very professional. They came in and within 5 minutes had the problem diagnosed. The ceiling fan works like a charm.

I'm satisfied with what American Home Shield has been able to do for me so far.

On April 18, 2014, I received a text from my tenant that they don't have hot water. She had been smelling gas and called the Gas Company. Gas Company showed up and advised her that the water heater vent was causing the problem. The gas was shut down. I called AHS and requested Emergency Plumbing (I had a very good experience with this company last March 25th with kitchen faucet leaking and bathroom stoppage). I also requested AHS customer service to put a rush on this concern which they did. Emergency Plumbing showed up between 3 - 5 PM the same day and fixed the problem. If you have any rental properties, make sure that you carry AHS coverage. I have 3 of them and I have a peace of mind. Carlton of Emergency Plumbing - thank you for your good and professional service.