American Home Shield Reviews

The work was good but I wasn't happy with the cost of the replaced stopper.

The contractors American Home Shield uses seem to be your average home repair guys. I probably would chose the same contractors on my own if we didn't have AHS. They usually call within 24 hrs of our request for service and we get something scheduled. We haven't had any problems or complaints about the repairs that have been completed. I would definitely recommend them to friends or family that are home owners or thinking about buying a home.

Last year due to issues with my home heating and air conditioning system that were covered by my AHS contract, I signed up for their preventive maintenance contract supplement. Based on their literature I assumed this would be a reasonable means to obtain service and inspection of my system and to be proactive in preventing unexpected service calls for system failures.

We had several plumbing issues that needed attention. An appointment was made within minutes after calling. Service was quick and professional.

All plumbing attaching filter rerouted to simplify operation. Technician installed filter, cleaned up site. I was very pleased with Allison Pools, the company selected by American Home Shield.

Heat pump fixed! Seems to be working very well.

AHS has been great... no complaints. Any repairs I have needed have been done to my satisfaction... but I think they have wasted a lot of money nickel & diming an item's repair beyond its life and worth. They will spend more money trying to fix a dated item over & over again than they would have spent to replace it and be done with it. I think they would be more cost effective to review the age or potential future output for an item's continued repair costs... and just replace it as opposed to here & now saving a dollar.

Poor----- First operator said she could not find me, because I did not have my current contract # (It changes every year). Then told me I did not have service with you! AHS should use an account # that can be used every year regardless of contract #! The second operator could not find my name in your files either. Requested a supervisor, then gave up after a long wait.

We have only had to use our plan a couple of times but each time was extremely easy and painless. Our claim was submitted online, we were contacted by a local contractor, and the repair was handled in a timely fashion. You can't ask for better than that. I appreciate your service and look forward to continuing it.

My experience with American home Shield was outstanding. Their web claim system was very efficient, their response was second to none. They replaced my water heater without any argument. Also, I was amazed that the job was done over the weekend.

Always on time. Very professional men. They get the job done properly and in a timely manner. They always clean up after their work.

My wife and I purchase a new home that came with American Home Shield (AHS) warranty. Our realtor explained to us how wonderful it would be to have a warranty and not have to worry about any major repairs. We moved into the house on 1 May 2014 and we noticed a water leak coming from the washer area. So, we called AHS and put in our first work order on 4 May 2014 because the website prompted a message error to call them. The call was not difficult to make and I was met with nice friendly customer service that provided me a company name and work order.

I would first like to say that I was very pleased with the representative from the company that was sent to fix my A/C. He arrived on time and was professional. However, I live in Arizona and I think your policy of a 24 hour repair time is unreasonable for A/C repair in this state. I feel this type of repair in the summer should be considered an emergency. Two days prior to my A/C breaking, 20 dogs died in a facility when their A/C went out. When day time temps are 110+ on average and only cools down to the high 90's or 100's, no A/C can now become life threatening. I was disappointed with the response I got from the rep I spoke with from your company who had absolutely no understanding or consideration for my concern.

Washing machine - ahs was great with repairs/Replacement. Stove - great repairs.

I was referred to American mechanical heating and air by American home shield. My appointment was for June 19, 2014 12-4. I received a phone called from receptionist (Debbie) to pay for service before rendered. She stated anything over $100.00 has to be paid in full before technician can come out. Wow, I never heard of such thing. Two young guys came out to repair ac less than 24 hours, ac still not working. I called the office the next day and spoke with the same receptionist. I explained to her situation, house is very hot and need for someone to come out and repair my ac. I was told they were booked for today and she can get me in first thing Monday.

Latest visit is repair of leak in kitchen.

The service man was on time, fast and efficient. There was no pressure or upselling which is always refreshing. Thank You.

Four years ago our central A/C-Heater broke. AHS sent out a repairman who said it could not be fixed. AHS replaced the entire unit. They saved the day. Now 4 years later the A/C is pumping out warm air and it's 107* degrees outside. As I write this I am waiting for the repair specialist to come. I am thankful to have AHS.

I had to call Home Shield for three different problems. The courteous representative was extremely courteous and responded to my problem immediately. I highly recommend American Home Shield to every homeowner. Thank you.

Great person, she was very knowledgeable, and I will definitely ask for her company again.

We have been with AHS for over 10 years. Because of our most recent experience, I would never recommend them to anyone, am telling everyone I know not to use their service and will not be renewing our service contract. We had a service call for a leaking water heater. After the technician took less than 5 minutes to assess the problem, he just left.

I called the plumber direct .Told him about my hot water heater went out, on **. He told me to call AHS, and report the outage. I called AHS, they within minutes sent plumber an email with all the information. He fixed the hot water heater in less than 2 hours that I contacted AHS. Now that's service.

We have had a number of repairs in our home, and the response has been immediate and we have been very pleased with the contractors that are sent out to make the repairs.

Second trip to fix problem with no extra charge.

The air conditioning unit wasn't working. It took a couple of days for the repair guy to come out at our home, but it was resolved within a few hours. The contractor went above and beyond any expectations. Some companies in the past had been a nightmare and this company was anything but. They were awesome and it was totally unexpected. The unit is working great now. It was a pleasant experience with AHS. We had a lot of stress and concerns, but they got the problem solved in a timely manner. I've recommended them to two of my neighbors and know for a fact that one of them had signed up.

Excellent response. Great service and value.

Water heater went out Thursday. I called American home shield Friday to request service. A service tech called Saturday morning to see if he could come out to look at the problem. He came out, diagnosed the problem & ordered a water heater installed Monday morning easy as that!

We have been with AHS 7-8 years already. Very pleased with the affordability, and the repairs and replacements provided. One thing to remember, some folks do not like the 'Service Fee'; however, if you call for repairs directly, in most instances, you will pay the fee anyway. Very satisfied with our experience. If I could offer AHS one suggestion, it would be to narrow the time for Heating/AC repairs to occur. I would recommend AHS to anyone concerned with cost and service.

AHS has been quick to respond when I have had to call for repair. The service is easy to use and everything is explained clearly so you know what to expect next when you call.

American Home Shield has been outstanding. They have responded quickly and professionally to any issue we have had. Thanks.

AC not cooling. Called AHS. Communication excellent between AHS, Tech, and myself. Prompt, professional service, no hassle, problem corrected. Only downside was my cost of Freon (any amt. over $10 my responsibility).

So far we like the company .

I've had a/c problems for the last 4-5 years. Every A/C season, I'd call in to have my A/C repaired. All that would happen would be to recharge the refrigerant and say it's good. Finally, last year, Golden State Comfort recharged AND added dye to the system to locate the leak (that NO ONE took the time to do before). Well, a/c season hit this year and called in a repair. GSC came out and checked levels and the levels were low. They found the leak at the heat exchanger in the garage. While replacing the exchanger, he saw the inside of the FAU. The heat exchanger was cracked. That could have led to carbon monoxide poisoning. So, he replaced the FAU as well. We/and he, thought he fixed the system. Not. I had to call back in to have a tech come back out.

On or around May 6 I filed a claim on several appliances, one of which was the washing machine and Ice maker. I have been getting a runaround between the contractor AHS sent out and AHS themselves. It has been over 2 months now and the items have NOT all been repaired. Not until I requested to take my auto renewal off did they FINALLY ask a supervisor permission for a different repair company.. Seriously!!! Now after 2 months you are going to attempt to help????

We had a great experience with AHS and the local service company that handled our problem. Can't say enough good things about both. Thanks again.

I have been nothing but pleased with American Home Shield. They are very fast with their responses and the contractors are great. I recommend them to everyone I know.

I have had American Home Shield (A.H.S.) for several years now. As a homeowner it is a product you must have. It provides peace of mind at an affordable price and service repairs are from local businesses who are prompt, courteous and professional. There are several experiences I would like to share but the bottom line is that they all had the same result. Most recently, my water heater failed to product hot water. The pilot light was on but the gas plate was not catching. I called A.H.S. and within 24 hours my water heater was up and running. All I paid was the home service charge for the repairman visit. It doesn't end there, two months later the water heater goes out again. I go to A.H.S online and submit the work order. Within 24 hours I have a scheduled service appointment and the next day the repairman shows at my door. The water heater was leaking water. A quick call for replacement authorization and my 40 Gallon water heater was replaced with a brand new one. Again, all I paid was the service visit charge. The response time is impeccable, my family can enjoy their hot baths and showers and I have the peace of mind knowing that my appliances are protected. Thank you! American Home Shield.

Tech did an awesome job of locating defect and correcting it in amazing time.

I am very happy with the service I received. The whole service was arranged a lot faster than I expected. I called and the whole thing happened the next day. I had an excellent experience. The whole service happened so fast I was surprised beyond belief. The company that I was sent to for service was fast and professional. I enjoyed the whole thing even though my furnace was broke. I have recommended American Home Shield to everyone I know and will continue to do so.

The gentleman that you sent out was wonderful. He found the problem and fixed it within 1/2 hour. Very polite and very knowledgeable.

I'm completely happy with my warranty.

Every experience has been exceptional. Never a problem.

Advantage Air Mechanical was the assigned repair company. My first call was on 5/15. When I sent my first review I thought it was fixed. The repairman came out the same day and said he had to order a part. I was going out of town so he said he would put it in without me being there if need be. In the meantime, he said he wired it so it would work but not be dangerous. When I came back from my five-day trip, it was still working so I figured it was fixed and gave them a good review. Two weeks later it stopped working. I called them again and found out they not only hadn't repaired it, they hadn't ordered the part. They told me I had to wait for the part to come in over the weekend, in 100 plus temps. My house would get to 96 before it started cooling down after midnight. The part came in on Monday and it turned out to be the wrong part. He got it working temporarily again. They reordered the part but said it would take a week. The temp fix lasted a couple of days. In total I was without AC for ten days. It was horrible. The repairman Josh was very nice, but the company is on its face with too many calls and not enough competent people both in the office and on the streets to handle to work. You guys need to fix this. Please.

I am completely please with the service I have received from American Home Shield.

As part of our buying our home, the previous owner provided us with the AHS policy. The house has a large in ground pool. We have never owned a pool before and added the pool rider to our coverage. Any time we've had a question AHS had been there. Any time we've filed a claim they have been prompt, courteous and incredibly fair. I would recommend AHS in a second.

The repair man was great. AHS got it right and I have used AHS for 18 years

Been with them for 20 years because big repairs are never a surprise. I've seen a $600 part or more just get handled with only my regular customer co-pay. And if you have more trouble with an item within 30 days, they do not charge another co-pay. All in all, they are easy to work with, and easy to get service on your home.

Repair person came when they said they would. They reviewed the problem, ordered the parts, and came back ahead of time and made the repair. The repair person was friendly and very helpful.

I highly recommend American Home Shield to anybody who owns their own home. A small price to pay every month for your peace of mind. I've used them on a few different occasions, and the service was great - never any problems. Process from start to finish was professional and courteous.

Repairman came timely and said parts needed to be ordered, which would be done through Home Shield. Having heard nothing more for more than a week, I called Home Shield and was told the contractor should have told us the parts were being ordered and should take some time to come in. We await the arrival of the parts and the completion of the work. We have been with you for many years and this is the first time we have been dissatisfied with the treatment by a contractor.

I have been with American home shield for several years now. I recommend this warranty to everyone that has a home. They have been great to me. When I call them, they are right on it. They will set up everything for you and have somebody to call you right away to set up appointment with you. Then they will follow up with you to make sure the work was done to your satisfaction. If you don't have this today, I highly recommend that you get this today. I have not had a problem with them.

My water heater recently broke and one whole side of my home and garage was flooded. I contacted my Home Warranty company AHS and within 2 hrs. a plumber was there and the unit was replaced. I sure appreciated the fast, professional service. As this was the first time I had to use my warranty I am very impressed and plan on staying with AHS as long as I am in my home.

Kitchen Range and home AC system both experiencing problems at the same time. AHS representatives were knowledgeable, courteous and were prompt in explaining the process and getting work orders to needed vendors set up. Vendor responses were also prompt and professional.

I have never had a problem with the service. I have on a couple of occasions been less than happy with the response time of the service providers you have selected.

Dish draining - Small leak found and simple repair completed.

Fast service for both dishwasher, dryer and electricity especially since using local companies... Sears was very unreliable in past.

The ice maker in my refrigerator was INOP and it is leaking water on the floor. It took 4 visits, yes 4, to get the job done and each tech blames the other for doing a make shift job. Really. I opened the freezer door, it was frosted all over and water leaking after the 3rd visit. I could not get an emergency service repair, had to wait 2 more days. Terrible service for this repair.

Thank God for AHS. My Air Conditioner was not working. I called the people who installed my Heat Pump for service. They told me $1,300.00 and I asked for what and he stated for a coil. My husband and I discussed the cost and we forgot we had American Home Shield. To the rescue AHS. My heat pump needed Antifreeze and we have air and are happy with AHS services.

I have always been pleased with the response of the workers and quality of their work from American Shield. Disappointed that every renewal my rate has increased and my service call amount has increased. The purpose of this is to use it when needed. Your people are instructed to keep putting repairing old units as long as they can, which makes the consumer have to keep calling out service repairs - in the long run - would it not be cheaper in some instances to replace some of the units? I have had my AC/Furnace worked on at least 10 times since I have received this plan. Not once have you used a local contractor. Every guy has come from over 30 miles away. I am glad to have the plan; but wondering some of your money choices and wondering if you could save somewhere else rather than raising my rates and service call fees every year!

My Experience with America home shield have been very good.

I am very happy to recommend AHS. They have been great and all the vendors they use have completed warranty work exceptionally well and I now personally use some of the same vendors for home repairs not covered by my policy. I've encouraged many of my friends to use AHS and they have also been very happy with the services provided by AHS. My only complaint are the long wait times in the telephone for customer service.

Excellent service. Technician was prompt, polite and professional.

Our oven had a short circuit in the computer board causing the oven to catch fire. AHS replaced our oven.

Excellent and quick service.

First class service from first telephone contact to repair job completion! We will always stay with AHS!

First I value the Surveys. We are first time Home Owners. We have benefited by this Program. The Company is Professional, Considerate and Informative about our Needs. My family and I appreciated that the Company follows through on our Concerns. Thank you for being behind the Scene!

I had to have a compressor replaced in one of my AC units which was done by AHS. During the process, they had to cut off the electricity and one of the breakers would not reset (30 years old). The AC guys were not certified to do electrical work, so they called AHS and reported it. I was called in a couple hours by an electrician who came the following day. He did not have a replacement breaker (all are now of a different design). He spent half a day replacing the outside breaker box and breakers with current design. Great service.

This second and third opportunities to deal with AHS first as landlord, second as a result of home purchase, and third as seller. There is now and never has been an issue with service providers. In the last six months span I have acquired a rural home with AHS policy provided and also purchased a policy as the seller of our former home in Fort Worth. I still do not feel comfortable that AHS understands these transactions. I have filed two small claims for the AC unit in the rural home and the automated system shows no policy for that zip code. Seems much more clumsy a process that need be--and certainly is not as seamless as the service end of your service. For what it's worth, I am not a micro-picker--I have been the VP of operations of a large multi-location heavy steel operation in two states and am very sensitive to small issues like this that can kill your business if left to simmer. I want AHS to continue to grow and be untouchable in the market place.

Bathroom repairs: Fix broken faucet in master bath. Fix leak in 2nd bathtub. Replace toilet mechanism in 2nd toilet.

AHS response has always been outstanding. The contractors they use have done excellent work in a timely manner.

Technician who diagnosed problem reported we needed an 80,000 btu/hr heater. The repair firm who installed the heater was very difficult and was not professional at all. The heater that was installed was only rated for 66,000 btu/hr. Policy reads to repair or replace. The heater was over a 10% decrease in heating abilities. Very sorry service on both the warranty company and the repair firm. Would not recommend the repair firm or the warranty company.

I had no a/c so I turned in a claim to am shield on the internet. I received a call from a vendor about 2 hours later and he came out the next morning and it was a simple fix. He was prompt and professional and it all went smoothly.

American Home Shield has always been there ready to help. The work was done quickly and on schedule. I am glad I have the peace of mind this service gives.

I've had AHS for over a year and am so glad they were there when my range went out. They completely replaced it when the parts for my broken one were on back order. This year our ice maker quit and they replaced it also. The repair people are all top notch and pleasant.

Very professional and on time.

I've been a customer for a number of years. At one time I even had 3 properties covered in different states. The two investment properties had them covered for a few years and never used it on one and only used it once on the other house. I paid for years of coverage but didn't use it. It's been a valuable service for me but in the past 2 years when I did use it, the repairs were minor and not worth the monthly premium and copay. The last 3 times I used it the repairs were minor and wouldn't have cost the $75 deductible let alone the monthly fee. The repairman was in and out in 15 minutes. It has been worth it in the past but I'm not sure if I'm going to continue the service. The copay goes up each year and so doesn't the premium. I'm paying about $900 yearly.

Responsive, but question some of the sub-contractors.

One of the springs in our garage door broke and so I did the calling online and did everything automated. Within probably 20 to 30 minutes I received a phone call from the D&G Garage Door Service company and the contractor was going to be able to get me in on Saturday. We were going out of town so then he set me in at the next available slot which was on Tuesday and he got me in at 9 o'clock that morning.

I'm very happy with American Home Shield. The two times I've used their service, one was for the oven microwave and the other one was for heater pump, the contractors came out and did what they were supposed to do. Both contractors were very professional. They've done their job quickly and cleaned up after the job was done. Everything went well. So far, I haven't had any more problems with those appliances. They work like new.

Generally it's been a good experience submitting a claim to American Home Shield. The quality of service has always been good and speedy. Their reps were good, nice and pleasant. I, however, cancelled my most recent claim with them because when I read through my paperwork, I saw it was something that they didn't cover and I didn't want to spend $75 just so they'd tell me they wouldn't cover it. But overall, AHS has given us great and fast service.

One fine night during summer of 2014, Mercury fell so low that I have to switch on heating. But to my surprise central Heating didn't work. Then I checked cooling..... same thing. I filed a complaint with AHS (worth mentioning that I brought this warranty less than a month ago). I have been assigned with a firm that will work on my case with all details including phone number by email within an hour. I called them and found that they scheduled me for one week later as their is no slot in-between (that's really bad). Finally tech. came & resolved my issue within an hour. Issue found that my blower was not working. He fixed it & unit is back to normal heating and cooling. No doubt my 1st experience was very pleasant with AHS.

I had service with AHS for years and finally cancelled due to POOR service both on the phone and from the company. They sent out to see the issues with my furnace. The 'professional' that looked at my furnace said there were no holes in the cells, but when the real professionals from the company that took it apart and took the time to clearly show us the THREE cracks, they saw in the original inspection! I decided at that time I no longer trusted this company to have people handle things correctly, only cheaply.

When my furnace stopped working, American Home Shield engaged a repair person to fix the problem within a day, working around my schedule. Way to go!

Always reliable and on time. Regardless if it's my plumbing, air condition, appliances, always great technicians and reliability.

Our A/C went out the first time we tried it. They said someone would call me within 24 hrs, they did not. It was 2 days. Then they said they could not come to service us for a week. Long story short, they sent a con-artist to our house who told us one thing, and AHS another. AHS would not stand by us. They put us on hold for over 2 hours in 2 days!!! This is the worst customer service I have ever experienced. Please, please never use this company! They will not cover anything. The service provider told us we need a new system and the old one can't be repaired, but told AHS it could be repaired. Then they told us AHS would not cover anything and we had to pay $4000 out of our own pocket. AHS did not believe us. They talked and talked in circles. We asked to speak to a supervisor, and they put us on never-ending hold twice! They are run around scam artists. Period. I would give this company zero stars if I could.

When we bought our house, our realtor really pushed for us to get an AHS warranty. We weren't going to do it, but when the sellers agreed to pay half, we consented. I think the cost was $600. When our A/C wasn't cooling properly, we submitted a service request. No one called or showed up. After two or three weeks, my husband called and someone came the next day. He cleaned the unit out and added 1 1/2 lbs of refrigerant. We had to pay a $75 service fee plus $26 for freon ($110 total) b/c AHS only covers $10/lb for freon. So now I'm wonder why we paid hundreds of dollars for a warranty so that we could save $15 off the cost of freon. What a waste of money! This company obviously makes money so the customers are the ones losing.

because the unit was outside behind a tall fence. So then I had to call American Home Shield and get somebody else out to look at the place. He came out and fixed it supposedly and within two days, it had gone out again. So he came back a few days later and had to replace the valve that was in there and it seems to be working fine now.

The timeliness of the contractor through American Home Shield (AHS) is awesome. Depending on the problem, once requested service is in, someone calling you within a day or two. We have experienced no problems with any contractors that have been dispatched to our home. Very reputable individuals doing quality work have been the norm. Once there and problem diagnosed, if there is a reason why the contractor has to return because of parts that need to ordered, etc., they always explain everything and answer any questions that need to be answered.

In regards to my former complaint with AHS concerning Quality Assurance and violating their warranty contract, my issue has been resolved somewhat.

We recently had Ideal Services make plumbing repairs to our home. They did an excellent job. American Home Shield provides trustworthy, knowledgeable companies that make it a pleasure to be associated with American Home Shield.

Customer Satisfied! I have no complaints!

As a Realtor, I read reviews and picked AHS. I had a good experience signing up (because they want your money). I even referred my mom to AHS. She has had nothing but a horrible experience and it pains me that I can't do anything to help. It all started when her tenants called about the AC. We live in Arizona and AHS promised someone would contact my mom within 24 hours to fix the AC. After 24 hours, no one called. My mom called and the girl said that there was nothing she could do. My mom requested a supervisor and the rude service rep informed her that a supervisor was not available.

We had one little claim with the air conditioning. It was freezing up and the second one was our washing machine. It made horrible noises and didn't run right. The problem started one day and so I called right away. My experience in submitting a claim was perfect. The first time I called on the phone. I did everything over the phone computer. It went very well and the second time, I didn't even turn my computer off and I got already the phone call from the maintenance guy. It was very fast.

American Home Shield has offered us several choices when we need service done. When something has gone astray they have helped a lot to remedy the situation.

Filed service request online late on a Wednesday night when our air conditioner went out (I live in Texas - this is a big deal in the summer months!). Service company called and would be 3 days before they could make it out. Tech was rude and said he wasn't going to fix it. I complained and AHS sent the case to "Cash Out" department and I was told they would contact me within the next day to tell me how much they were going to pay me to have the AC fixed. After a week, and four angry calls to AHS later (still with no AC remember!) the Cash Out department FINALLY called...only to tell me that I have to have the repairs done, THEN send them the receipt detailing what repairs were done and only THEN would they issue me a reimbursement check.

Excellent service, very professional and helpful staff, highly recommended. Process was explained at the beginning, and followed what was told. Both the people on the phone and the service professional that came to the house were awesome. Thank You AHS for being a solid company that gives you what you pay for :)

I've had American Home Shield for years so I have a lot more experience with them. My most recent claim was for the toilet in the bathroom. I called them in when I found out about the problem. They had someone contact me the very same day. They were out here at the time they said they would be here and did a good job in repairing it. Something in the tank was broken so they replaced it. Now the unit is performing like new.

I had a dishwasher that was leaking and flooding my kitchen. After calling AHS they contacted Grace contracting. It was determined that indeed it was my dishwasher that was leaking and had mold growing in the Island. Grace contracting did the dry out, removed the dishwasher and placed it in the backyard. I got an call and email from AHS stating that the water damage was not covered, which I understood. I have since had the island and all the water damage repaired. Today was my 3rd contact to AHS to have the original problem (dishwasher) replaced. I was told that since the dishwasher is not installed, that they will not service it. I was even told to have the broken dishwasher installed and then they would service it. Now they are calling Grace contracting to confirmed that they did indeed remove the dishwasher. I explained that they did the dry out and they had to remove the dishwasher to complete the dry out.

AHS won't cover anything that cost money! I had to pay $1200 to install a clean out system which I was told would solve the issue - my clogged pipes. The pipes are still clogged and I was told that I now need to pay $180 for each toilet to be removed and cleared! AHS has not paid for anything since I started having plumbing issues. I honestly don't have a reason to renew my plan with them.

This is the first time we have had a home warranty for a home we purchased and I am so grateful the sellers purchased it, because it was a waste of money! We have had several issues with this home, improper installation and some sort of water back-up (gray water), and every single time they find some reason not to cover it! I am not lacking in intellect and have written and negotiated my share of contracts. There are several areas in their contract that would allow for repair of the issues at hand and we are at almost 100% failure to cover. The plumbing issue is still outstanding and we have asked for another company since the first was incompetent. Lastly, out of all of my phone calls, only one representative I spoke with had what I would consider acceptable customer service skills. I would not recommend this company, ever. Their entire focus is to do everything within their power to not cover the repair or replacement.

I called on Tuesday and I had a repairman at my house the next morning. The problem was taken care of in a quick and efficient manner. I have had an American Home Shield home warranty on my home for two years now and it is worth the money and the convenience. I highly recommend American Home Shield!

Extremely pleased with the contractor who solved our A/C problem last summer. He paid particular attention to the white carpet he had to cross for the attic access and after fixing the problem, he did a maintenance check on the outside unit without being asked. Overall, the experience was one of the best I have had dealing with contractors.

The service was good. With talking to American Home Shield, they very nice and knowledgeable. The service I received from the contractors was good. The contractors was clean and very knowledgeable.

I was in contract with AHS for approximately two years and this post is to explain my experience with this company. I left this company highly dissatisfied with just about all of my interactions with the company. I had one positive experience with the company and the other four engagements were all negative. My major complaints focus on customer service when things are not going well, quality of technicians dispatched to my home for repair, quality of explanation of situation, said technicians reported back to AHS and the contractual jousting with the company to receive service or a second opinion. In the end for my family and I, we found the cost to benefit ratio was no longer favorable and we chose to leave the company. I spent a great deal of money in fees and to purchase the warranty over the two years with the company and felt as though I received very little return in service and a great deal of headaches.

My garage door broke and I couldn't fix it so I filed a claim with American Home Shield. It’s been a positive experience. Usually, I call or go put my claim online, they transfer me to a local dealer and they call me within 24 hours. My interactions with the contractors have all been positive. They've been very professional, timely and got it done quickly so I've had no problems at all. The work was done within a week or two, depending on my schedule and not the dealer’s. I have to set something up after work or on the weekends and it’s worked out well. I was actually running late and they waited on me. Now my garage door is fine. It’s working perfectly.

I needed pool service and once again, Aaron Pools sent a great service tech who was able to identify and fix my problem.

I have had AHS since buying my home. It's an older home and I have never had a problem with AHS getting the proper work done in a timely manner. I was so impressed that I have had my mother sign up for a service contract with them.

If it ain't broke, don't fix it. AHS offers the best coverage that I have seen. I have been bombarded with offers from other so called companies, but NO, I won't change from AHS.

My most recent claim was on garbage disposal. I did the submission online and it was good and the repair was done. The tech was polite, clean, and nice.

I had no problem with the service when he came. The last experience I had was with a clothes dryer repairman. The only problem I had was the appointment was set for a Friday and that morning I received a call from AMS saying THE repairman was sick and they had to reschedule the call. I understand people get sick but only ONE repairman? He was rescheduled for Monday. He was on time, very pleasant and took care of my problem beautifully.

I have been paying AHS for 9 years to cover my heat pump in case anything were to happen to it. Well, it did & they didn't cover it. Every summer I have been forced to leave my home for a hotel during the hot desert heat because it was not cool enough. Every summer I have called AHS & all they do is put a "band aid" on it & didn't fix a thing. This year when the loud noises started (enough to wake me from a sound sleep) I called them to look at the unit. When they came out, I paid them $75 for the guy to put rocks on top of the unit & nothing more. He told me it needed to be replaced & that AHS would NOT pay for it.

American Home Shield is an outstanding value for the money, quality and timely service. Professional contractors. I would highly recommend this product.

Better communication when calling in for service.

To date, I have never been dissatisfied with the service from AHS. I have been a customer for many years.

My most recent response by American Home Shield Contractors was an issue with my refrigerator. The refrigerator went out on a Saturday and fortunately we had an additional refrigerator and freezer so we did not lose any product. AHS responded immediately to our request and the service technician responded as advised. We were back in business quickly and painlessly.

Contractor was fast, friendly and efficient. He introduced himself, examined the a/c unit, found the problem, explained to me the solution and fixed it in less than an hour!

The only claims we've made this year with American Home Shield are on our air conditioner and our water heater. We've had issues with the water heater for the last few years and noticed that in the morning, the shower was cold. We made the claim and they came out and replaced some parts on it, but this last time when they came out, we discovered that the water was running and the bottom had rusted out and flooded our basement. So they sent people out and put a new one in.

I had a policy with American Home Shield and I had a water blockage back in February where I could not get any water. They sent out a plumber who advised them that I needed all new pipes ran throughout. They refused and wanted the pipes blown out but this did not give me water flow. They charged me 2 service fees and 3 months without water. I lost my new tenant. I eventually had to pay an outside plumber to do the work which cost me 5k and they refused to reimburse me anything and only said sorry but it was nothing they could do because I went with someone else. The day I called to cancel my policy the only thing they offered me to try to keep my business was one free service call. I wouldn't refer this company to anyone.

I've had nothing but bad with this company........ My refrigerator door wouldn't close two days before thanksgiving. When they came I gave them $75.00 and they said it was preexisting, so they can't do anything about it. Then my jets in the whirlpool tub weren't working. They sent a plumber. I gave him $75.00. He said it wasn't a plumbing issue, then they sent an electrician. The electrician also charged $75.00 and pressed the light button. It went on, so he said it wasn't an electric issue. Then they sent the same A.J. plumbers. I said, "Why did you send them?" They apologized and said the jets are not covered by them (news to me). Now they're saying if I don't pay the plumber again, they will never send anyone else to my house.

My recent experience with a service request through AHS was great. The assigned contractor quickly reached out to me to set up the meeting and was able to address my concerns quickly and thoroughly.

I filed in a claim to American Home Shield because the blower of our air conditioner worked but there was no cool air coming out. It was all hot air. I had a fine experience in submitting the claim. I didn't have any repercussions or anything. Everybody was friendly. The contractor that they sent out to our home was the same guy who came out and checked it out and repaired it.

I had an issue with my air conditioner. AHS came out, added Freon, and went on their way. A couple weeks later, the same issue. No cool air. AHS came out again and added Freon (instead of repairing the leak)... You guessed it, again, the A/C quit working... no cool air. AHS said the unit was too old and needed replacing. Great...(should have been done the first time).

Hot Water Heater - New installed by professional. We are very happy.

The most recent claim I submitted was for my air conditioning that was not cooling. Three days prior, there was no air, so I called and told them to come out. The coolant was either out or something was going on with the thing, because the outdoor unit was running non-stop but it wasn't cooling. Submitting the claim was fantastic and very simple.

Vendor was contracted to evaluate/troubleshoot our HVAC system which was installed new just over 3 years ago. While the technician was troubleshooting the system, he was relegated to calling his superiors on several occasions for advice and guidance. We were told we had a bad circuit board. Contractors in the past have immediately notified AHS and explained the resolution to us prior to leaving the premises. This contractor just told us the problem and stated that AHS would notify us of the resolution.

The most recent claim I submitted was for the AC. We've had previous repairs but it was a switch like go on thing. The guy was great, fixed it and we've had no problems since. Everything went good. The claims representative I spoke to was friendly and knowledgeable. The A/C is now working good. Everything they do has been good so far. American Home Shield has good people. They have excellent service.

Washer repair. Washer not working, easy process to make appointment. Repair company was quick to respond, technician was very knowledgeable and quickly made the repairs. Extremely pleased with the overall process.

I discovered a broken pipe in my attic and called AHS. They were able to dispatch a plumber the next morning and he arrived within the time frame that they said he would. Very professional and quick in his repair work. I was very happy with the response. Very glad I have AHS.

I made a claim with American Home Shield because my air conditioner was freezing up. The incident occurred one or two days prior to calling it in. The air conditioner stopped cooling properly -- it would freeze up and I would have to shut it off and let it thaw out. I'd had this problem maybe 3 or 4 times previous. It seems this would pop up once a year.

Our repairman was prompt and business like. He fixed our problem quickly and completely. I would be quite willing to have him for service again.

The customer service rep was courteous, professional and friendly. I had a specific question on paying flood ins premium, she quickly had an answer and suggested paying on the phone. Extremely productive and efficient.

After informing AHS of the emergency situation (6/19 at 3:15 am) to repair my A/C, they responded very favorably. My wife became ill as a result of the heat and we had to leave home. AHS contacted me the next morning (Friday, 6/20 at 8:45 am). The technician from United Air Temp corrected the problem in just a few minutes (a blown capacitor).

Haven't let me so far. Nerve racking when moving into another home that is now yours. Refreshing to know that there is help out there!

Rush Companies Heating Air Conditioning repaired our furnace in an outstanding manner, as this company responded on a very cold and snowy day. I definitely recommend this company.

Was a loyal customer of American Home Shield for NINE YEARS. I cancelled my policy with AHS after the way they handled a particular situation with my faucet as I was not receiving any water in my kitchen sink when I turned on the faucet. They sent out a company called AZ Plumbing "Air Conditioning and everything in between." This company came to my apartment on December 16th, 2013 to diagnose the issue. The receipt I have in hand states their diagnosis as, "Need new cartridge. Not covered." AZ Plumbing told me the cartridge part of the faucet is not covered but they would order me the new cartridge for $65 and come back another day to install it which would cost another $75 co-pay on top of that. This "$65" part sold for a fraction of that at Home Depot. I told AZ Plumbing no. I went to Home Depot and bought the cartridge myself and had a different plumber come over to the house. One look at the "broken cartridge" and he knew it was not broken. One look at the line, fixed it in 20 minutes, and was on his way!

Air Conditioner Repair - I placed my request for service. Was called back for an appointment within a few hours. Repairman was on time. He was very professional. Quickly diagnosed the problem. It was fixed within an hour. Great Job!

American Home Shield was very professional when I submitted to them for my air conditioner. The American Home Shield representatives were really helpful and the contractor sent by American Home Shield definitely knew what he was talking about and what he did. There were several issues, but he got them fixed and we've been happy campers. Our air conditioner's performance now is like new. I am very satisfied with American Home Shield and I highly recommend it.

I have owned my new home since April. I have not had one good experience with any of the vendors at AHS. The vendor assigned to my case called once when the service request was escalated. I didn't hear from them. When I contacted AHS, they had really long wait times. When I expressed my dissatisfaction with their service providers and that I wanted to speak to someone in charge, all the rep did was repeat that she had no one I could talk to and she repeated the customer service number. It was a terrible experience. I did contact their Facebook page and someone helped me when I did that. I have a new problem and I must say I have no faith that it will be resolved in a timely manner. No faith given my past experiences. I would not recommend this company to anyone looking for a home warranty company.

A&R Appliances was the contractor who came to fix our front load washer machine. They were quick to make an appointment, and the serviceman called prior to showing up and he was on time and friendly. We did have to wait for a part to come in, which is understandable. They called right away to schedule the repair once the part arrived. He was able to put the new part in. He cleaned up after himself and was very courteous. Our front load is working great. I would definitely recommend this contractor.

American Home Shield is an excellent homeowner's investment. I've used my AHS warranty several times in the past year on major plumbing problems that needed an immediate fix. The contractors arrived at my home on time and were prepared and got the problem fixed right away. If there were things not covered on the contract, the AHS selected contractor explained it to me and usually offered a discounted rate for the replacement.

AHS provides fast and courteous customer service and uses good quality contractors to provide the work.

I am a retiree and must have my A/C. On June 4th my unit went out. AHS sent a total of 3 service techs out and determined that the problem was a leaking coil. Rather than replace the coil they keep sending service people to try to patch it up. The last person came out yesterday he was very nasty and when I asked him not to turn on the A/C he snapped at me. "I'm an experienced A/C Man who knew what he was doing," turned it on anyway and the house immediately heated up. Left and on his way out I stopped him and told him to come back because the temperature had gone up to 92 degrees. He went back outside shut it off and left. In the meantime I still have no A/C and it's very hot outside. They are horrible. I always have to fight with them to get a credible company to come out and provide repairs and they always want to sent handymen. I'm thinking about finding another warranty company because the people AHS sends don't know what they are doing and they have no respect for retirees..

The recent claim I submitted was for air conditioning, it just went out on us. Submitting the claim over the internet was fine, very easy, and it's been great. I think that was over a holiday weekend, so they came out Monday to repair it and they were great. They showed up on schedule and they made the repair within an hour. Our A/C is now working perfectly.

Sales rep will tell you that they replace like for like but when you read the contract it allows them to replace your product with "similar features, capacity, and efficiency, but not for matching dimensions, brand, or color". They are "not responsible for matching any feature of an existing item that does not contribute to the primary function of that item". So if something breaks and it cannot be fixed with the $75 service call - then they find the cheapest, crappiest replacement item with no concern about how it fits back into your kitchen, yard or room. If you don't want what they have - then they allow you to receive cash instead - but only offer you about 1/4 of what it would take to buy the right product. Don't buy into this sham coverage.

I have been with AHS for many years and have used the service multiple times, my washer and dryer, and was delighted when sears repairman was selected. When my hot water heater went out, a local plumber was called and they asked if I needed someone to take care of the water on the floor! I am happy to say this is one company that still believes in customer service.

Efficient diagnosis, prompt ordering of replacement disposal, timely return and repair. Tech was friendly, efficient, clean and offered a few other tips about things he saw and we were unaware of.

Had water leak, which was actually acting like a stopped up sink, over the months. AHS sent out Royal Flush Plumbing. They were helpful in calling to confirm and the plumbers were friendly, finally finding the problem. They were very helpful in that, I am disabled and in a wheelchair. They fixed an ongoing problem others didn't find and I was so impressed with them. When I started my remodel, I had my contractor bring them back out, since they were familiar with my plumbing already. Again, they were impressive. I would use them again cause I would know they were doing the right thing and do it well. Few people do you find they come across that they enjoy their work and employer. Jason ** does.

My experience with American Home Shield was great. They fixed my air conditioner. Although the repair guy came out in a couple of days after he was busy with another project. But he lived here near my area so he just explained everything to me and I said fine. And he had to buy the parts for this air conditioner.

The contractor was on time and very nice in explaining the problem with the pool. Figured out the problem and was back the next day to replace the pump and we were back up and running in no time.

I have been trying desperately to get our HVAC system working. I have had to put in about 10 service calls for the same unit over the past 3 years. 5-7 in the past 4 months alone. The unit works for a short time then stops again. I have called over and over asking for someone to help me get this resolved. On 3 different occasions, I have been told my issue has been forwarded to the "research department," and that someone will get back to me in 24-48 hours, but no one ever does. When I call and ask why, no one can ever give me an answer as the reps are apparently not able to contact the research department directly. It has been an absolute nightmare. Now the other unit in our house has stopped working, and it's going to be 100 degrees tomorrow. So disappointing, beyond frustrating, and a level of service that has just been laughable.

I purchased a home warranty service agreement. I have to use the service provided vendors. My home air conditioner went out - 109 degrees. AHS was notified, Global Air, their service provider said they would show up - they never did. I made numerous call to AHS requesting a different service provider- they would not or could not find someone. There was a toddler in my home that was vomiting from the heat, I am also disabled - they were informed this was a health and safety issue. They still were not able to locate anyone to come to my home. After one week Global Air showed up. I was informed they fixed the unit, I paid what was due. After 4 hours, the unit was not working. AHS and Global Air were notified. AHS will not send a different supplier and Global Air will not call nor show up. I am a consumer out in the heat. DO NOT USE AMERICAN HOME SHIELD OR GLOBAL AIR FROM MERCED/FRESNO CA.

I recently made a claim with American Home Shield regarding my air conditioner. One time I came home and there was water in the garage. Although the repair guy came in late, he got in and got the stuff done. I've worked with them before and overall it was a great experience

The contractor responded in a timely manner and fixed the problem. I was pleased with their work.

They were great! They showed up and I had no hot water. When they left, I did!

It was a very great experience and always is with American Home Shield.

The AHS experience has need awesome! I've had to request warranty service a few times, and the service for each has been great. Additionally, it's hassle free! I recommend AHS to anyone with a home.

My overall experience with American Home Shield has been excellent.

They are always very prompt on having vendors contact us and they are always professional and accurate.

I've used American Home Shield. I have a condo and a house, and there are different problems depending on what needed to be fixed. The most recent was the running toilet. When I sent a claim, everything went very smoothly. I usually do the appointment online, and then it immediately kicks back to the service provider. They called within 24 hours, usually right away, to schedule an appointment and then I pay my co-pay. The contractors they sent out to my home have been very pleasant and very professional and I haven't had a single complaint. I think they're great and I'm very happy to have it both for my home and apartment.

My most recent experience with American Home Shield was when my dryer stopped heating. I called and the customer service representative was very polite and courteous. She identified herself, asked me how she could assist me, and proceeded to give me the name of the contractor. The contractor contacted me within 48 hours and gave me date and time options. Before the contractor arrived at my house, they called to let me know the name of the service person and also what time to expect them. The service person arrived on time and was very efficient. He told me what the problem was and he was able to repair it the same day. He asked for a broom so that he could sweep the floor when he finished.

The pool guys who came out were great. They found other issues with the pool and got it all fixed at one time, saving me time and hassle. Great choice and so glad I have a home warranty for my pool.

We have consistently received great service when placing calls thru AHS. We purchased our home warranty in February and have needed to place calls 3 times since. Each time, the contractor assigned was prompt to schedule and complete service. It takes the guess work of who to call for what's broken out of the equation for us. The online service request process is great!

My Hot water heater blew its top in the garage and was pouring out water. Of course this happened the hour after my husband was on a plane out of town. I was able to turn the main off, luckily I knew how to do that. I called AHS and they called back like 20 minutes later and gave me a time window that same day. Our hot water was able to continue with the one working hot water heater until the next day when the new one was installed. The contractor was fast, knowledgeable and very explanatory. This whole process was complete start to finish in a little over 24 hours. That's my kind of service.

The customer service while we had the policy was OK, it always took a long time for the phone to be answered and there was never same day service available. I had to call companies myself to find one and then call AHS back to tell them who it was that could make it same day. The billing CS is horrible!!!! I cancelled a policy in Feb because we sold the house. A month later I received a notice from a collection agency stating I owed the remaining amount. I contacted Transworld Systems (in house collection company) and AHS and advised that I had cancelled the policy. Turns out when I cancelled there was another department I had to talk to which no one ever told about.

I was very happy with American home Shield. Wish I had enough money to renew policy.

American Home Shield was awesome. The most recent claim that I made was for my garage door. It's already been a couple of weeks when the garage door started coming halfway up but not coming all the way up. We didn't know what it was until finally, it just didn't come up at all and so we called American Home Shield. Our experience with submitting the claim was excellent and we had no problems at all. The representatives were friendly and knowledgeable every time we call. The contractors sent by American Home Shield have been awesome.

They said they needed to replace my unit and I was having to pay the repairman $910.00. I later came up with the money and the repair service went to pick up unit and cancelled because their truck was not big enough (April 2014). In May, they went back and said the new unit was damaged. They went back in June and the same thing. Now it is June 16 and still no a/c. I would not recommend this company.

We bought the house last year. The unit looked to be fairly new, I don’t know what the actual age is. Anyway, we hadn't had a problem at all, except for one night, all of a sudden it started getting warmer and warmer and warmer, and there was no AC. We called that evening and they were out the next day and they replace a wire and something else. The next day it went out again, and that time they had to replace something else -- the wire had burnt again or whatever it was that was causing the problem, and they replaced that. They were very quick for a holiday weekend, and we greatly appreciate it, and we haven’t had another problem since. We also had our pool pump go out and they were very quick about that. The guy came out and fixed the pump. Even though we have a high deductible, $100, I tell my husband that it’s just wonderful that when something goes wrong, you don’t have to have a heart attack, like “Oh, my God, where are we gonna get money for that?”

On Monday, June 9, 2014, I discovered a leak in my garage that I thought was coming from the water softener. I called American Home Shield and they sent my work order to a local San Antonio plumbing company. The appointment was set and two "plumbers" arrived to diagnose my problem. It seemed all was going to go well until the "diagnostics" part. (Water had been steady leaking all day and I had told the AHS rep and the plumbing customer service this fact). The plumbers had arrived in a small PT cruiser and stated that they were not there to fix the problem but to diagnose. Well, they disconnected the water softener and broke a PVC pipe. Water was leaking from the water heater and they saw it and wrote it up but did nothing!! They set up an appointment for the next day. At 3:00 AM, water leaked through into the bedroom. NO ONE from AHS could help. The solution was to add it to the previous work order and charge me another $100. Save your money and find another service. I am going to do that now!

A couple of weeks ago, I used American Home Shield once for service in my air conditioner because it was blowing but not getting cold. Then it just went blowing all the time, just warm. I called them and so far, it's been great. Submitting the claim was very easy, too, because I just called the number on the paper and then they set me up with someone. The rep that I spoke to was very nice and explained everything to me. She told me that the repairperson would contact me and that was what they did.

I was told about American Home Shield through a co-worker. It sounded like a really good plan - almost too good to be true. I called to set my account up. I was immediately helped. The agent who set my account up was kind of short and didn't seem very friendly but I thought I was doing a good thing. It would take a few weeks for the account to be effective, and I understood, that was fine. A week before my effective date I found out we have to put the house up for sale and move - job related. I thought great I can call and cancel before it becomes effective and it will be alright. I am getting the complete run around. The day I called I was put on hold for thirty minutes then I was disconnected. Then I was finally able to speak with another agent who put the report to cancel in and said I would get a call back. I never heard anything.

The most recent claim I submitted to American Home Shield was for the air conditioning. It was hot and the air wouldn't come on. I reported the claim and someone was out there within a day, and he took care of it. He did whatever he had to do, replaced a part on the outside unit, left in about an hour, and it was perfect. It's working fine now. American Home Shield was very efficient. I would highly recommend them.

Never a problem with AHS. I am able to initiate a service request online (most of the time) and get email confirmations. Although I have an extensive contract, it doesn't cover everything as I just found out. Guess you can't have everything.

Reported my A/C problem to AHS. The contractor contacted me and came to the property promptly, quickly identified and solved the problem, and the comfort of my home was restored with minimal inconvenience.

Great customer service, really fast!

Anything more complicated than fixing a stuck drain and you are going to have problems with this company. We have been without air conditioning for over a month while they continue to send out their "approved" repair company to put in parts purchased and shipped to them by AHS. It's a great shell game -- AHS says they are not responsible for the timely or accurate completion of repairs, but you can't use anyone other than their repair people to do the work-- and AHS is who got your upfront money for insurance. Instead of replacing a unit they have "repaired" 10 times, they just keep "repairing" it. And now they are going to charge us over $400 for freon! They have now replaced the compressor twice and it still isn't working. They also omit things from their phone records and train their phone center staff what not to type certain things into records. Make an audio recording of every interaction with them so you have proof.

I have thrown a lot of money away on AHS. For the past three summers I have had AC breakdowns. Each time AHS sends out someone to "fix" the problem. Each time they charge me the $60-75 service fee and gouge me on the refrigerant. This March (not August) the AC went out again and the same routine. It is now mid June and we are having the same problem. AHS insists that we pay the service fee despite the recent visit. They obviously are sending out people for a quick fix (duct tape and bubble gum, basically).

I'm very satisfied with American Home Shield. Both of their service people were very nice and they did their job nicely. I will highly recommend it.

After speaking with a rep on the phone, the appt. was set for the same day. Tech arrived on time, and completed the job in short order. Well worth the investment on my part.

I had great service. Fast servicemen were polite and efficient.

No complaints. It was handled quickly and professionally.

Excellent, prompt service. Service technician was knowledgeable and courteous. I would definitely recommend this company.

The person who fixed my refrigerator called me in advance to announce his arrival, showed up on time and explained the issue. He also showed me the part that was broken and explained the timeline to order it. He then called in advance of his follow-up visit and was prompt and expeditious.

American will not cover any of this expense because I DID not call and use their services. At 4am in the morning, with water on the rise, I got the first emergency help I could. I had no idea of the American process because I was never sent a policy. Save your money.

I love AHS! I have used it twice now and both times everything happened exactly like they said it would. I placed my request at a call from a contractor within 2 hours sooner rather than later, made an appointment which was kept and on time, paid my $75.00 and enjoyed the results of their labor. I have no complaints whatsoever!

Good service. Very professional, prompt & knowledgeable.

Our air conditioner needs repair. It wasn't cooling the house at all and there was a sound, a pretty bad noise, when we turned the air on and we needed Freon also. My husband submitted the claim online and he said it was great. We were very satisfied.

Always a good place to go first for home repair.

Very professional service provider. Easy to use. AHS provides efficient solutions to household problems. Very happy with the service.

The oven was broken. It didn't work. They changed an electronic part in order to fix it. It was difficult to find parts for replacement because the oven is old. Even though they offered me to replace the oven, I preferred to wait and to fix it. They did a good job.

Very pleased with service. It was completed in a timely manner. The technician was very professional and gave me some tips.

Overall I am very happy with AHS. It is good to know I can count on them to be professional & pleasant on the phone. They do not always do what I want when I want, that is not the issue. I feel they do the best they can within the scope of their positions.

I was very pleased with my service. The contractor arrived in a timely manner. He was presentable, friendly and fixed my issue quickly and efficiently. He also gave me advice for the future.

I have been a customer for a few years. In the past, they have been fine in terms of responsiveness. This time I had an AC problem. Not only are they sending people who are not fixing the problem but the research agent are not returning calls. I have tried for many days. I have left multiple messages. They are also not fixing the problem. Looks like a major decline in service. I would not recommend this company to friends given my latest experience.

My pool heater has been broken for several months and I am covered under American Home Shield. AHS sent someone to fix the problem and they spent 5 minutes checking my pool heater and never even knocked on my door to let me know they were checking it. I happened to see them outside. They left my home after 5 minutes. I never received a follow up call from AHS. I made a follow up call to check the status and was told they would not be fixing my heater b/c someone had previously altered the heater. My heater had never been worked on before. I have never had an issue with it prior. AHS sent another contractor to my home and they could not figure out the issue of why it was broken but never mentioned any issue of previous work being done that would prevent them from working on my heater. Again I was never contacted back by the contractor or AHS.

American Home Shield gave us an outstanding service. The most recent claim that I submitted was for our air conditioner. We had the problem last year and they came out and worked on it. Then this year, he explained that there's a valve or something, and so they came out and added some more Freon and fixed it. They said we shouldn't have any more issues with it. We've also had them come out for the heater, and then I've also had plumbing issues.

My experience with American Home Shield the past 22 years has been good. Prompt service; responds to any issues; explains information thoroughly and deals in a professional manner during all calls.

Contractor was on time, correctly diagnosed the problem and made repairs.

My refrigerator needed a compressor - that wasn't covered. Then my ice maker went out even though I had the second tier which stated my ice maker was covered. It wasn't. Now my heat pump was cutting out. Their man said nothing worked. It was a loose wire. But he could install today only no good tomorrow an $8600 Unit. An hour after he left the next repairman whom I called found a loose wire. Did I mention AHS man slammed his toolbox on the plastic blade shield and broke it in 3 places. He also told me the unit was full of black mold. It was not. He was here to sell not to repair. The third repairman I called also agreed there was no way he could tell you there was black mold. It was full of dust. Wrong kind of filter. He vacuum end the unit. Neither repairman I called charged me anything. The AHS con man collected $75 and did damage, lied and was rude. At nearly 80 years old I would tell you save your money each month. Nothing is covered ever in the 6 almost seven years - Nothing is covered. Ripoff.

I had an issue with my HVAC system and thankfully it was covered under my American Home Shield policy. Customer service was easy to work with and they made it clear that my HVAC issue was a priority. The contracting company that was sent to my home was professional, clean and thorough. I could immediately determine that they were reliable people from a reliable company. The repair was handled quickly and I haven't had a problem since.