American Home Shield Reviews

I'm not really upset with American Home Shield as much as I am with the person they sent out. They sent out Second Opinion Plumbing & Heat & Air. The man came out and looked at our air conditioner and said that the coil had a leak in it and it needed to be replaced and we needed Freon. He went out, got on his truck and came back a little bit later and said that it would be better for us to get a new air conditioner. We asked to let us think about it overnight but we didn't want a new one. We were going to let them fix the coil and let American Home Shield pay for the coil.

A repairman came out to repair our dishwasher that leaked on to our hardwood floors. The dish washer was used the night after the repair and leaked again causing damage to our hardwood floor in the range of $15,000. AHS will not take responsibility for the terrible workmanship and assist us financial with the repair costs.

We moved into our new home and immediately had problems, i.e., Yellow, dirty water with hot water heater. AHS sent 4 technicians with no results. The technician finally said we needed a new heater. AHS will not pay anything even though it is included in the policy. WORST INSURANCE EVER.

Repaired I believe in a fair manner and short period of time.

One day the AC just was not working. It was not cooling the house at all. So I went online and requested a repair. Within one day I got an email that they were recommending this company. This company got in touch with me and we set up an appointment that was convenient for us to be home. Within two days, they came out and fixed the problem. So it went very smoothly. The weather's been pretty cool since then. I would recommend AHS.

Customer rep's helpfulness and experience is most of the time good. My biggest complaint about my warranty is that I feel many times the rep concentrates on finding a loophole in my warranty to exclude the problem I report.

I called, a contractor was sent out in a timely manner. The contractor called me back the same day that I sent the claim in and came out the next day. He tried to fix our disposal, but it couldn't be fixed. He ordered a new one & was out the following week to replace it.

Replaced microwave oven. It took a month for completion, but overall was good.

American Home Shield has excellent service. The air conditioning quit working so they had to come out and repair it and they just went out overnight. I spoke to a claims rep when I submitted the claim and the whole experience was a lot better than what it used to be. The service guy that came out had the parts with him and was able to fix it right then. Before, they would have to order parts and it would be a week without air conditioning. The contractor was excellent.

My refrigerator stop cooling unexpectedly. I called American Home Shield. They sent a technician right out who diagnosed the problem... It needed a new compressor - total cost 850.00 dollars and at least 3 weeks for the part to come in. American Home Shield said they would only pay him 720.00 to fix it or I could cash out and they would send me the 720.00 check so I could purchase another refrigerator. Since we were out of a working refrigerator for 2 weeks already, I financed one at a local supply store.

Contacted American Home Shield in reference to my AC not cooling in my home. For one, I advised them I am asthmatic and have a lung condition so is it possible to have the technician come out ASAP. The tech tells me they wouldn't be able to come until 8/11/14. They get to home and assess my AC unit and find that the AC unit and furnace is not compatible and therefore the furnace needs to be replaced because it would then cause the compressor to blow out on the AC unit.. Now I am told I have to pay another service fee for the AC people to come out and assess the furnace. Now get this, they have already done that when they came to see about the AC unit.

I recommend American Home Shield for repairs that come up in everyone's home. I do realize that not all Americans can get it in their areas. For those I pray that American Home Shield can find electricians and plumbers for them.

AHS responded immediately and sent a contractor that knew exactly how to fix the problem.

I filed a claim because of our washing machine. I've had problems with it before, but the problem was not fixed. But the reason that it didn't spin was not the reason why it was not spinning this time. So I called in and they were able to get someone out quickly. Well, I was actually calling in for two things: the washing machine, that one was not a problem. It was the refrigerator I called in at the same time that gave me problems because they were not going to cover it until I talked to a manager to actually cover it. The person was not familiar with my plan and so told me my refrigerator was not gonna be covered.

I called about a problem with my pool vacuum pump or heater after having a leak. They sent a rep from a company called We fix Ugly Pools, to check out the problem. The guy looked for anything and everything that he could to find a reason that it should not be covered. Things that had nothing to do with a vacuum pump that wasn't working! Even said that there wasn't enough chlorine in the pool, after several days of rain? 1 yr and 1 month earlier, they denied my claim to replace a 6-yr-old booster pump. Go figure?

AHS agreed this morning to refund what I have paid them since they do not have vendors in my area. I would hope in the future they will check for vendors before excepting payment. I will say though that the representative was very friendly and agreed to the refund with no hassles.

I purchased a new (used) home in June 2014 and at the advice of my realtor I purchased an American Home shield (AHS) policy in case anything broke in the first year of owning the home. After being in the home for a month we discovered that the A/C wasn't providing adequate airflow to keep the house cool. For example, on an 80 degree day the house would start at 70 degrees in the morning and by the evening it would be up to 74, with the A/C unit running the entire day.

I'm very pleased with American Home Shield and I feel very confident if I ever have to file another claim. I woke up one afternoon and the air conditioner wasn't working so I called it in. Submitting the claim was good. I just did it over the phone. The sales rep who called me back the next morning was really nice. She called just to let me know that they had received my message and that I'll be contacted by the service tech within a certain time frame. And the service tech was awesome. I was hesitant, but he was really, really professional. He came in, diagnosed the problem and fixed it, and I don't think he was here 45 minutes. He had the needed part with him and he explained to me what was happening and he was very detailed. He was a very, very pleasant man. I was very impressed with the service, with how quick they were able to get someone out here and I was impressed by the company they sent and the tech that came out. It was definitely a great experience.

Broken Glass cooktop - Well done from claim submittal to final part installation.

I had to call in American Home Shield when my A/C unit stopped working. While it did take two visits in order to get the A/C unit back up and fully functional, I only had to pay for the first visit, and the guy that they sent over to do the job was very helpful and friendly. The customer support reps that I spoke with over the phone were also very helpful and friendly. Since then my A/C unit has been working without complaint.

Whenever I've talked with anyone from American Home Shield they have always been eager to take care of my needs. They have been polite and cheerful. I appreciate the positive attitude from American Home Shield employees.

The process was quick and easy. The selected contractor contacted me the same day and came out that afternoon. He was knowledgeable and quickly determined the problem. The repair was covered and I only paid the fee. Totally pleased with the experience!

American Home Shield and your contractor, Metro Air, exceeded our expectations. I was contacted promptly for an appointment. The contractor showed up on time and was very friendly and professional. They completed the job in one day, as promised, and left our home as clean as they found it. I would highly recommend both AHS and Metro Air for any air conditioning needs. Thank you!

I've been a customer of American Home Shield since 2002 and very seldom require service although my payments are made timely each month. This year has been very challenging for major household repairs. We've had to call on American Home Shield more than usual. First was the heating unit. A technician was sent out to our home and basically put a band aid on the problem as the heat went out again within a week's time! Another technician was sent to fix the problem. Then the air went out.

I have no previous repair. This was the first time that I called American Home Shield. I talked to them on the phone and everything went well. They were professional and friendly. I didn't have any problem. When I called, they were able to get back with me and the guy called me that afternoon. Contractor came out, checked the unit and checked everything. They repaired it and now it’s working great. I’ll recommend American Home Shield. It was a great experience.

Speedy response for an air conditioning problem in the height of the season. Very satisfied with service call, technician and we're up and running again!

I've had American Home Shield before and I've been real happy. And I'm happy this time as well. But when I called, they sent some guys who don't work on any split systems. So I lost half a day of work. American Home Shield called and scheduled someone else and before I even finished my sentence, I said, "Do you work on mini split systems?". They said no and that they'll call American Home Shield to set everything up and that they'll call me back. They never did that so I never got a callback from American Home Shield. I had to make another order for the third time to try to get somebody out. The third group that came out were real nice and helpful and they fixed the problem. It just needed freon in it. It's more expensive to go through American Home Shield to do that, but I have the warranty if something would have been worse off with it...

I called up American Home Shield when I started getting water on the floor in the bathroom all of a sudden. I had no problem at all submitting the claim as the rep was very nice and very cordial. They said they would send somebody out. The contractor was very professional and knew what he was doing. He had all the parts and didn't have to leave and come back. He took care of everything for me and everything is working fine. He did a good job.

My call was answered and handled professionally. The services company AHS contacted responded and replaced the motor to the air conditioning compressor cooling unit.

The experience with American Home Shield has been nothing but good. When I had a problem, I called and told them what I wanted. It was an oven and microwave combination, so it's all one piece and the man called me the very next day. The contractor was great and very knowledgeable. He explained everything to me and was very nice and very clean. His wife came with him and she helped him. In the end they sent me a very nice oven-and-microwave combo. I’ve been very pleased, and we’ve told everybody how good they are.

I had a plug-in outlet that was not working. It turned out there were three more of them that weren’t working and I couldn’t find the GFCI or breaker that tripped. I called American Home Shield. They sent an electrician out here the next day, and he just repaired them. They used a device for tracking back the circuits and found the GFCI. It was hidden out there under the garage. They also found out that the plug-in that’s causing the GFCI trip had no power and the plug-in itself was coming apart. They replaced the plug-in outlet.

I have been without air conditioning for over a couple weeks now. I'm beginning to wonder how this company still operates. The customer service was okay but never has been overly helpful. I was provided with probably the most terrible heat and air company known to man who misdiagnosed the problem stating that a pest had chewed through the wiring for the unit and AHS would not cover and it would cost $200 to fix. Well, took another week and a half for the company to even call back to say when they would be out to fix it and them giving us plenty of excuses.

American Home Shield fixed my duplex air conditioner very quickly and my renters were not without air conditioning during hot weather long at all. As a customer, I believe they hit the mark on "customer satisfaction".

When our kitchen was flooded, I called American Home Shield and they sent out a contractor to dry the floor out. On their part, it's been nothing but excellent. But the contractor was very hard to deal with. They gave us bids that were extremely high. I had to let him go and we contracted it out ourselves.

I love this company.

After A-1 H/AC, AHS selected contractor, misdiagnosed problem on AC on 8/1/14 of just low refrigerant, AC quit again within 2 days. Finally got 2nd visit on 8/6 from A-1 who confirmed a major high side pressure leak with unrepairable aluminum coils, with signs of leaked oil that should have been visible at first visit. We had independently obtained a second opinion the day before because A-1/AHS were slow. On 8/6, A-1 agreed compressor/evap shot. Before leaving the house on 8/6 at noon, A-1 tech said that he had already talked to his Boss and AHS of the diagnosis that compressor/evaporator had to be replaced and that we should have approval that night or next morning. AHS said during multiple contacts on 8/6 and 8/7 that their contractor A-1 had NOT given them any update since 1st service call on 8/1.

American Home Shield sent A-US Air Conditioning out to inspect a Freon leak in my AC unit. I had the unit serviced the day before I requested help from AHS and the unit had lost 9 lbs of Freon. I informed AHS of the amount of the leakage and that the service had determined there was a leak in the coil. AHS send out the above-mentioned AC company, with only a mention of a Freon leak and no other details. The AC company put 4 lbs of Freon in and sprayed some form of sealant on the coil. I complained that it had lost 4 lbs of Freon in 36 hours and they send the same company out to inspect the unit again. That is when the coil leak was determined by A-US Air Conditioning. The AC company has determined that I need to have three modernization updated to the unit for $600, my portion $350.

Timeliness was excellent; prompt solution of the problem; customer service was excellent; the contractor did good job - very clean.

I was extremely satisfied with the service that I received on my Air Conditioner. I would recommend them anytime.

As we have waited for a REASON our claim was denied on a 35-year-old fan on our A/C since the first call to AHS July 24th and the operator only says the repairman said it was "dirty". But from reading other complaints, I believe the company just tries to sweat you out in frustration so you'll quit their service and they don't have to pay a claim... but we have been a customer for 8 or 9 years! We can't even get past the operator to a supervisor. You've denied a 74-year-old man with extreme health issues to call day after day (16 DAYS) without a courteous word to say as he swelters in the summer heat and the basement sweats from humidity and he fears mold will begin to grow.

We're just getting ready to grind up some food one day, and all of a sudden, we heard this horrible noise, and so Tommy went and cut if off and looked in. There was this big piece that had come off the inside. The thing is 17 years old. We called in to file a claim then a guy came out and put in the new one; he's surprised that last that long. Filing a claim was okay.

I contacted the Company to open a claim because the garage door spring broke with my car inside. This was on a Thursday, I needed to go to work on Friday. They told me that someone will call me to setup an appointment. I expressed the urgency of the matter and they told me that they didn't have anyone available until next Monday. Sure enough, I cancelled the contract since it wasn't good for me with that type of response. I ended up calling a Garage Door shop close by and spent 700.00 to fix the Garage door. They were there immediately and they did understand my dilemma with my car inside the garage and all.

Refrigerator repair - The contractor contacted us very quickly and made an appointment. The technician arrived in the period promised and was very professional and courteous. He quickly diagnosed the problem. He had the necessary part on his truck, so he replaced the broken part quickly. We are very satisfied with this experience and will stay with American Home Shield as long as we own our home.

I had an issue with my washing machine. The rubber door seal was torn & water flooded my washroom. Within 72hrs from my call to AHS, an engineer had visited, repaired my washing machine onsite. This is what I call speedy & very satisfactory support.

Great experience with my recent repair! Contractor was the owner. He was very friendly, clean, experienced and timely with my repair.

The initial response to my problem with the washing machine was within one day. The repairman was courteous and seemed to know what he was doing. However, he had to order parts and that took an additional four days for the parts to get here and two more days for the repair to be concluded. It is working fine now and the second repairman was also very courteous and knowledgeable about the problem. I was a little miffed that the service charge had increased from $75.00 to $80.25 without any notification from AHS.

Very pleased!!! Great timely service... easy processes in place to schedule everything.

Section L of the AHS "sample contract" provides that AHS may cancel the contract - both within the initial 30-day contract period and at any time thereafter. This means that all their "coverages" are nothing more than smoke and mirrors: if a repair/replacement is going to cost them too much, they can simply cancel instead. I believe this is known as a "weasel clause."

I love AHS and I have used my warranty many times in the last 2 years. They do what they say. They will do it and the contractors always have come out in a timely manner.

Calling in for service was fast and having the contractor out to fix my issue was even faster. Contractor was friendly and really knows his stuff. The contractor even did a follow-up call to make sure the item was still working properly

My AC stopped working. The first contractor AHS sent denied the claim because he said their access was obstructed. As it turned out, it was completely accessible. Second contractor stated that a power surge caused the failure and AHS denied the claim based on that report. Cobb EMC, my electric company, ran a test that concluded that no power surges were detected in my home in the last two months. I contacted five HVAC companies in Atlanta and each one agreed that unless a bolt of lightning came through my home and the unit was fried it would be impossible to determine a power surge caused my AC to stop working. It has been over a month since I have had AC in my upstairs and still no resolution.

My most recent claim with American Home Shield was for my air conditioning. June 11th was when I got the notice to call them, or they were supposed to call me to set up a time to come out. They said they were overloaded, they had too many people calling in. In about a week they never called, so I called them. They never came out, so I had to keep calling them. When they finally came out, it was August. By that time, we already bought a home air conditioning for the window because it was so hot and that had run a couple of weeks. It was such a hassle I thought I’d never use them again if possible, because you can’t depend on them.

Contractor provided overall outstanding service and was very courteous! Thank you!

After two prior assignees failing (United Air Temp and Pride AC and Heating) United Air Temp was interested only in selling a new system vs fixing the current problem. Price AC and Heating simply did not show. Extreme Heat and Air saved the day! They performed second opinion and accurately diagnosed the problem. Once assigned the final fix, they set to work and now I have a working AC system.

I have been a loyal customer with AHS for the past 5 years and we have had no real claims with them. This was supposed to be insurance - peace of mind when something breaks down. Recently, our washing machine was not working as well as it used to. AHS sent out a contractor to look at it. The guy worked on the washing machine, diagnosed the problem and said that a particular part had to be replaced. He also advised that it might take a few days and it was OK to continue using the machine - just that it would operate sub-optimally till the time the problem is fixed.

The contractor was professional and appeared knowledgeable about the service needed.

I purchased American Home Shield warranty - the worst purchase I have ever made. I called them up July 29th and they sent Sevier Climate Control to my home. The temp before the guy came to my home was 76. After he left it was 83. He inspected the system and added Freon and the next day still it's hot in my home. The guy came back the next day and my unit would not power on. He said I need new parts to resolve the issue and American Home Shield would not pay for the repair. But they had no problem taking my money. The customer service depart is a joke. Better yet this company is a joke... Please do waste your time or money with this company. If they send Sevier Climate control to your home, please do not let them touch your unit... I had to call another company out and pay out of my pocket to get the issue resolve..

My Last experience with AHS was excellent. The customer service excellent, informative, and everything went smooth. The contractor that did the work was clean, informative and very nice. He said he liked the warranty that I had. He had to come back a week later and everything is fix and now makes my life a whole lot better. Everything working great.

We have had our contract with AHS for 3 years now. Our a/c went out last week. They sent over a contractor who flipped a switch and made it come back on. When I asked what's going on with my unit..what could of happened--he looked at me with a confused look and said "I don't know". He took my $75 check and left. 3 days later it's not working again. I called AHS...they read me a script and made empty promises and did a re-call. So by 12 noon the next day I'm melting and still no call from the contractor. Turns out they sent it to the wrong company. When I called again, they apologized from a script and said to wait for the contractor AGAIN. When I asked to speak to a manager, the rep said the manager isn't available but will call back in 24 hours. Well hours later...no call from the contractor or the manager. I will have melted by the time I get this fixed. The unit needs to be replaced but that's another story. I know they would do everything in their power to make sure that doesn't happen. I need air conditioning, I want to cancel my service with AHS and I want to spread the word about this scam of a place.

I have had to call for service four times and each time the technicians were courteous and able to successfully take care of our problems. The reasons for the service calls included problems with a refrigerator, a stove, a sink, and the air conditioning system. Each time, the work was done in a reasonable amount of time and the work was done correctly the first time. I have recommended American Home Shield to my friends and family and strongly endorse their program.

I had a service call for the air conditioner blowing warm air in a rental property I own. Can you please check your records for the first service repair company that never contacted me to identify what the problem was with the air condition or the process to have the item repaired? After a week, I did contact the company and they stated that they were awaiting a response from American Home Shield for authorization to repair. After it was all said and done, the company claimed that, American Home Shield would not pay for the repair because of lack of maintenance. The unit has been service for cleaning before. How can you tell what was the last service date and that's the definite reason for the air conditioner being operable? I currently has two policies with American Home Shield (for my primary home and a rental property) and have never encounter this much turmoil to have an item repaired or replaced. Of course I'm disappointed with the company for the time frame of the repair (which had to go to another company) and very disappointed in the American Home Shield for not incurring the cost of the repair which is why I purchased the policy.

The contractor arrived on time, was friendly, and solved the issue quickly. Scheduling the dispatch with AHS was also very easy.

The air conditioning quit working and I submitted a claim to American Home Shield on the internet. They submitted it right to the contractor who contacted me. We had to wait for our turn in line which was not for a couple of days. But when the guy was here, he fixed it in 20 minutes. He knew exactly what the problem was, fixed it, and went on his way and it has been working fine. I was pleased with the contractor they sent as he was very knowledgeable. The only complaint I would have is the wait time.

Customer service are very friendly and get your needs taken care of. The contractor that came to our home was very friendly, polite and worked to solve our central air problem in the scorching heat that day. American Home Shield takes care of its customers and cares about their service.

This is the second home I have purchased with a home warranty covered by AHS. What a total disappointment - FOR THE SECOND TIME AROUND! It seems their entire focus is on finding reasons why they do NOT warranty your home. Had an issue with the A/C less than a month after purchasing the home. Service was not performed due to pre-existing issue with the A/C. Go figure. Can someone explain how it is possible to purchase a pre-owned home and it not have been pre-existing? Just logged in to order additional service and account is frozen due to past due balance of the service fee charged for services NOT performed. Service provider did not charge at the time of (non) service nor did AHS mention the charge when they called to inform me they wouldn't cover my issue. I can't understand why these people are still in business... What a joke!

I have only been with American Home Shield for a short period of time. I have had an opportunity to put their services to the test with a claim on one of my ac units. Although I was very, very happy within the manner American Home Shield performed, I was not happy with the customer service of the contractor. With that said however, the contractor completed the job promptly and with good quality. Which in the end is really what matters.

In early June on about the 5th, I contacted AHS to let them know we had two AC units that were not working and we needed them serviced. The contractor contacted me and said it would be 1 week before they could come. I tried to see if they could come sooner since CA was going into a heat wave and it was very hot in our house since both of our units were not working. When the service repair guy came to my house, he was very nice and professional. He fixed the first unit by fixing a hole in the copper wire, he filled the freon. Then the service man went on the roof and took a picture of our air conditioning unit and called his boss. I was standing down below. I was with this guy the whole time he was at my house. When I wrote the check that included the service fee and the freon, I was then told by the company guy that they do not give hand written receipts and I would be receiving a email and I gave him my email address. I should have insisted on a written receipt.

This company is the biggest bunch of empty promises I have ever experienced! We got the coverage when we bought a house. It is worthless. Our first experience involved waiting nine and a half weeks to get a natural gas leak repaired, and winding up paying for most of it ourselves. They insisted that they couldn't cover pipe covered by a slab. We live in an 86-year-old house with crawl space all underneath-- no slab. The contractor they sent to do the work worked without a permit and took several trips to do the work. It took nine and a half weeks to find him-- having gone through two other contractors of theirs and one we found whom they would not approve. It was an absolute nightmare.

Satisfied with your Customer Service but monthly cost is too high. I have had AHS for a long time and the monthly cost has almost doubled since I paid my mortgage off last year with Wells Fargo. I am thinking about canceling because of the monthly cost.

Timeliness - We requested service for our A/C on a Tuesday, and the contractor was unable to schedule an appointment until the following Saturday. We had to endure four days with no air conditioning. We live in Savannah, and the AHS contractor is located in the Atlanta area (at least four hours away).

Very prompt attention by contractor. Great experience.

07/28/2014 reported outage of air conditioner. Every day was notified by e-mail of a new contractor who would be contacting me, no contact. Finally, 08/01/2014, a phone call from AHS reported yet another contractor who did come out on Friday after 5. He reported to AHS the problem and the repair needed. On Monday, 08/04/2014, I called AHS. Found out they needed to talk to service again. 08/05/2014 I called for update and we need a second opinion!! It took 5 days to find one contractor willing to provide service. Now we are waiting on second opinion before repairing my air conditioner in August!! I have been a customer for over 5 years.

FRUSTRATED BEYOND BELIEF! #AmericanHomeShield warranty company sent Expert Pools out. After waiting 3 days for an appointment with #ExpertPools, they showed up on Friday, took apart the "kidney" filter and left it on the ground with a huge mess stating they would return on Monday with the new filter grids. Mind you, I have already taken time off a full day for the first service call, then a 2nd day for the Monday return service call (which never happened, and I received no contact from #ExpertPools stating when they would return). After complaining to #AHS Executive Office, they contacted #ExpertPools only to discover the tech that came out did not put me on the schedule for Monday. A totally wasted 2nd day off. Today is the 3rd day off work for this company and they promise to be here today to repair what they started. If #ExpertPools OR #AHS were billed my (or your) hourly rate, they wouldn't stay in business long for the missed appointments and lack of communications.

My experience in submitting a claim was good. It was a quick and easy process. We called on a Friday and we had an appointment, and the work was done and completed. My experience dealing with the American Home Shield representative was good. The contractor was knowledgeable of what was going on and he came right in and found the problem. It took about 20 minutes to take care of it. Now it’s working fine and everything’s back to normal.

Very Satisfied with AHS.

American Home Shield provided excellent customer service and I received a follow-up call from the vendor in less than 24-hours. The issue with my a/c was resolved timely and professionally.

I must first say that prior to the last month or so, I've had great response from AHS. But in early June, I called about my microwave, stove and dishwasher and of course my furnace in my home. I will talk about my furnace in a bit. The three appliances: micro, dishwasher and stove have been serviced by three companies and they still are a problem and in fact, I was so tired of the micro burning up my popcorn I threw it out and bought a new one and stove was never finished being repaired and the dishwasher 'needed to be cleaned' but it was still not cleaning at all. This is a problem I thought would be fixed but no, still not working right.

Sunday, July 20th, my wife and I woke up to a partial power outage in our home. We called PG&E and they sent someone out to inspect our electrical panel. Since we were without AC we left for shelter at a coffee shop to beat the heat. Apparently the wires were overheated and it was a potential fire hazard so they cut our wires and said we needed an electrician. When we got home we were locked out of our house since we use our garage door to enter. We called AHS immediately, it was 105 degrees in Fresno and our 2 cats were inside. They told us that the soonest they could send someone out was Tuesday and that we'd just have to break into our house to get our cats and go to a hotel (a hotel that we would not be reimbursed for). Leaving us with no choice, we broke into our house and went to a family members house.

Called AHS on Sat as we had a leaking pipe issue that caused water in carpets and for us to shut off water completely. Set up service request with customer service rep for a 24-hour wait period for contractor to call. We needed emergency plumber so rep asked after calling five more contractors if we knew of any local and if we did, we could call back in with contractor's name for an outside authorization. Found an emergency plumber and called back to AHS and then that's where everything went wrong.

My Most recent experience with American Home Shield, The Contractor was very prompt on arrival after the request was submitted. The Contractor resolved the issues that were on the work order very efficient with the work knowledge and time to take to complete the job. The job was cleaned up when finished. Overall this was a great experience.

I chose to opt out from the service. What this means is that I took a cash settlement which is used towards the service needed. A good option although to get the same quality that I already had required a $500.00 dollar out of pocket cost. This is certainly better than paying for the whole price, and there is no way I was going to allow the piece of junk that they wanted to install to replace my unit. Now I have a 10 year manufacturer's warranty instead of the 1 or 3 year (I forget which it was) that would have been on the low end unit.

3 weeks to order part. Part came to my house a week ago and no calls back from plumber until today. I am done with ahs. I manage 21 properties and none will be coming to you. I have since cancelled my policy and am simply furious. The caliber of professional has diminished over the years with ahs.

The contractor arrived on time, was courteous, clean and completed the job quickly.

The company called and provided reimbursement of my claim. During that period I also had an unscrupulous heating and AC person who stated I needed something more than the AHS would pay. I had someone else come and look and was informed otherwise. AHS paid for that visit and repair as well once I informed them. I thank consumer affairs because without your site the company would not have reimbursed.

AHS did resolve the issue. They assigned me a claim agent after I submitted my complaint with consumers affairs. Mr. ** was my agent and was very helpful in getting my issue resolved. I had a big family event schedule at my house and was so frantic that I would have to cancel. Mr. Williams told me to rent a refrigerator until my issue was resolved. Mr. ** also I was reimbursed for the rental fees. This allowed my family event to occur. Even though it took three months to get resolved I will still remain a customer with AHS. THANKS CONSUMERAFFAIRS.

I filed a claim because the whole pump was not working right. I had to call back a second time because it wasn't fixed all the way. The rep I talked to was very nice and the contractor they sent was good. The pump is working now. However they didn't put a new pump in, they rebuilt it, so who knows how long it'll last. They've been good, except I haven’t been too happy with the pool because every time I call, they say, “Oh, well, that’s not covered.” Why don’t you got the pool covered??? But every time they fix that... they rebuild it. So I’m renewing it again. I got my renewal already and they didn't raise it. I'm good with that.

AHS refused to repair the (unknown) damage. I complained and asked for a second opinion. They promised to send someone out, but could not find anyone that would do it.

Unfortunately, AC units do not know the days of the week. As in my experience, they seem to have issues on Friday night. Ours quit working this Friday. I went on AHS's website to file a claim. The website assigned me a company that has office hours of 8-4 Monday through Friday and close for an hour for lunch. What kind of HVAC service company is closed on the weekend. I looked up reviews of the service company and Yelp listed them with a 1 star rating. The reviews were frightening. So I called AHS and requested they send me to another company. Well they simply cannot do this unless the first company rejects the work. And according to the AHS rep, it's not an emergency, as their weather forecast does not show that it's going to be over 105 degrees. The in-home temperature is averaging 90+ degrees.

Very quick response & worry free.

We saw some moisture stain on the ceiling right below the AC unit, so I went up to check and there’s no apparent roof leak. I found out the moisture pan has overflowed underneath the AC unit. So I called in and the guy was able to come out and diagnose that the two drainage pipes might be clogged. So that’s what he did: he pressurized them, and that was it. I was happy with the experience in submitting the claim. It took only 20 minutes to take care of. The contractor was very to the point and very friendly. Now the performance of my AC unit is excellent. Overall, my experience with American Home Shield was very fine.

Fan motor went out on central heat air unit. Requested it to get expedited. They cannot do this unless it is 110 degrees. Just bought this house, came with this warranty... Stay away from home shield... Buyer beware.... Contract is not worth the paper it was printed on... BUYER BEWARE!... Maybe it will get 111 degrees so I can get it fixed... What a SCAM!

American Home Shield is excellent. All of the technicians have been really, really great guys and people I felt comfortable with. The only problem we had was with the furnace last January or December. The furnace wasn't working right and they said it had to be broken to get it fixed. So that was kind of scary. We have a 1-year-old in the house and it wasn't a neat experience. But, it didn't break and we were okay.

Our dishwasher broke the first week of July and we are still without... The repair tech was extremely rude during the first call, especially after we had to call for an update on the diagnosis a week later... He said that he was waiting for AHS to approve the part and once approved, it would be ordered. After not hearing back for another 3 days, a follow-up call was made and he said the part was ordered and should be received in the next couple of days. A call was made to AHS to confirm the part was ordered and they verified it had. 5 more days and we receive an email that the washer would need to be replaced and they would need to know the LIKE items on the current dishwasher for a replacement...

I recently received a phone call from an AHS representative. She requested an invoice for the repair to the pool pump and a copy of my cancelled check for the vendor service fee. I sent her the information and she called me the next day to inform me AHS would be issuing a check for the repair and the service fee (that I had paid to the company who had not completed the work). She said the check would arrive in 7-19 days. I am happy to have been able to resolve this issue.

Fast, easy and done on time without having to come back. Loved it.

7/14 Contacted AHS for service. 7/15 Service scheduled an appointment. 7/17 Service tech came. Diagnosed the problem. Put in a part, then needed another. Rescheduled for 7/31 when the part was to be here. Was very nice. 8/1 No part. No idea when or if there might be one. I asked for my $75 service call back so I could put it on a new one. They tell me I have to deal with the service company. The service company's customer service is not authorized to do anything but see that the part is backordered. Next level is the same. They give me no other option.

My washing machine spin cycle broke in June so I filed a claim with AHS. They sent a tech out but he said that he needed to order the part. It's now August and my washing machine still hasn't been fixed or have they contacted me regarding it. I had to call them and ask why hasn't my machine been repaired. It seems like no one knows the answer to that.

Very happy with service. Thanks for the prompt response and the professional service tech that was used. A/C is running properly in our Arizona heat (110 today!) and all is well now.

Our water heater problems were fixed and the flame pilot was replaced. No more problems with our water heater.

Glad I have AHS on my side. I have always had a great experience when requesting service repairs. The local contractor is timely and sensitive to my needs.

AHS has taken 7 days to get the parts necessary to repair our 10+ year old refrigerator (came with the house 10 years ago). After 7 days, they have the wrong parts. After two technicians claim the machine should be "totaled", they insist on pursuing more hard to find parts. Meanwhile, I am without a refrigerator and without any reasonable timetable for getting one. They simply refuse to escalate the problem to a higher authority and claim that I (as the husband) cannot talk to a supervisor because my wife's name is on the policy. I was attempting to save her some grief because her brother passed away this week. Next week we have company coming but coordinating a refrigerator with their arrival is not AHS's concern. This is typical, the service we have received from this terrible company. They have no concern about their customers at all. Their people are moving the deck chairs on the Titanic as far as I am concerned. And they expect a renewal! Run, do not walk, to any other home warranty company. These folks are trained to not care!

The first time I used AHS services (about 2 months ago), it was a good experience. The second time, (2 weeks ago and counting) was not so good. They assigned PJ APPLIANCE INC., a company based in Bowie, Maryland to repair our stove. To make the story short, they never showed up. I called the office to check on the tech and was told that because we did not answer a phone call he left. I said, we were here, why he didn't knock? They promised to call back to reschedule which never happen. I waited an hour and called AHS support. They promise to call the company and then call me back. 2 WEEKS and nothing!!! I guess some companies are good and some are not so good. My question is why AHS keep using them. I mean come on!

Watch out for this company! My husband and I have been loyal/paying American Home Shield customers for several years now, and we are currently fixing to cancel our service. Our contract covers repairs on various fixtures within our home, including our major appliances. We began having trouble with our refrigerator back in March 2014 (the problem was causing our food to be destroyed), so we went ahead and submitted a claim through American Home Shield (AHS). AHS sent an appliance repair company out to try and fix the problem, however the problem was not fixed. AHS then sent the appliance company out again, yet the problem was still not able to be fixed.

On July 25th 2014, my A/C Unit went out. I called AHS and entered my contract # to the recording. An A/C Company called me here in town but said it was going to be 2 1/2 days to get someone to look at it. When I told them I had young children, she acted like she couldn't be bothered. I then called an A/C company from the phone book and they were at my house and had the problem fixed in 90 minutes. I paid $1900 out of my own pocket for this. When AHS found this out, they called me right away to apologize. The Lady who helped me is name Laquita. She was beyond helpful and went above and beyond the call of duty for me. She explained if I could fax over my invoice for the $1900 I paid, she would submit it so I could get some kind of reimbursement. By July 30, 2014 she already had a check ready to send to me. She took care of all this in 4 days. Thank You Laquita and I hope AHS knows what a valuable asset you are to the Company.

This service is a must have for any homeowner and the ease of submitting a claim has never been easier. Anyone not using AHS is losing out big.

American Home Shield has been a great home warranty company for us. Our most recent issue was electrical. The contractor contacted us promptly and was very professional. The repair was done quickly. A day later when we had a secondary issue that had been caused by the primary issue, the contractor came out to do that repair with no extra charge. What a pleasant surprise! We are very pleased with our decision to keep a home warranty with AHS. They provide great service and quality contractors.

I was able to speak directly with an AHS representative who heard my concerns and quickly informed me which contracting agency would contact me to examine the problem with my plumbing. He explained the process and answered all my questions or informed me that he may not be able to provide more specific answers until after the plumber had come out to examine the problem. The plumber was on-time and finished the job in less than an hour. He took the time to clean up afterwards and explained every step in the process he had completed.

We called AHS because our air was not working correctly, not cooling. They dispatched Air Zone out. They said we needed a new compressor which then took 1 week for them to come out and put in. Once compressor was installed and we paid $385 for freon, air still did not cool. By the next morning, Friday morning, we called Air Zone back and told them this. They did not get anyone out. We called back Sat, still no one came out. We told them air had been running but still temp was only 86 in our home so we then turned the air off. Later that evening we noticed water damage all over our wall and floor, bad damage 20,000 worth. Arizona finally came back out Monday afternoon but said they had to get another work order to fix the AC. By Tuesday still nothing.

AHS took care of my leaking a/c coil; however, it took 3 years of purchasing refrigerant each summer to finally get it taken care of. This last year, it cost me over $175 before they agreed with the contractor that the rusted, leaky coil needed replacement. Then, it cost me an additional $160 because of "non-covered" parts that needed to be taken care of in the replacement. While I am satisfied with the unit being fixed and the contractor (Jason from ProNStall in Antioch, TN) was excellent in knowledge and communication, I am not as satisfied with AHS on their communication and for throwing in that I had to pay the extra $160 for non-covered items.

On hold with AHS as I type. Rep put me on hold after I called in my the 10th time trying to get the air conditioner pan replaced. The pan is rusted out; they say they don't cover rust. Please let me read from my contract: A. 2. Coverage under this contract includes normal wear and tear malfunctions during the contract term. Coverage under this contract also includes malfunctions of covered items which occur during the contract term resulting from the following situations prior to and during the contract term: a. insufficient maintenance, rust, corrosion, or sediment.

I reported my problem to AMS customer service and in less than 5 minutes, they had a company calling me to let me know when they could be here to fix my air conditioning problem. In less than 36 hours, my problem was not only fixed, but they discussed the problem, how they were fixing it and suggestions for upkeep. Fast, effective and tidy. Incredible experience.

We have an older central air conditioning unit. Even though we have the cleaning and inspection performed every year, it seems that this unit is giving problems due to its age. Whenever we have an issue, I know that AHS is a quick phone call away and will get a technician to the house in as timely a manner as possible. The technician that is assigned by AHS is very familiar with the system and always seems to have any required parts immediately. The entire experience dealing with AHS from the first call to the follow up is very good and a huge relief in an otherwise stressful situation.

After posting here the company allowed a second company (which is what we had requested from the beginning) to come in and look at (and subsequently fix) the problem. The drainage pipes were clogged. Easy fix. The first company should be dropped as a vendor, and AHS should keep track of the shoddy work that that vendor does (second time we have had problems with them). Now in credit and fairness to AHS, they did send the second company in (refused to do that initially), and that new vendor did fix the problem. Logistically there were still a few issues with resolving the fee for the second opinion (we should not have been billed for that and were) and our policy term; this was supposedly resolved last Thursday but took a 1 hour and 10 minute phone call to fix today.

Overall, I have had very good support and satisfaction with AHS and the contractors who visit in a professional and knowledgeable manner. Thumbs up!

Very prompt service, easy to deal with. Contractor showed up on time, was very professional and took care of issue very quickly.

American Home Shield treated me like family. Their customer service staff was prompt, courteous and extremely professional. They addressed my needs and directed me to the best service provider for my needs.

I found that the service I received was very good. I feel that AHS is responsive to my needs and strives to understand what my situation is. Was happy with the service I received from the contractor that was assigned to my situation. They too were responsive and friendly. The service rep who came to my home was knowledgeable and even took off his shoes so he didn't dirty my home.

Technician handled everything expeditiously. Great job!!

My home is rented. The occupants have made 3 separate work requests to fix the dishwasher because it's either not drying, draining, and now not working within the last 6 months. AHS has sent out "technicians" all three times costing me $225 out of pocket for each visit along with my monthly rate of $51.00. Whatever is being done is obviously not working and the dishwasher needs to be replaced. It is cheaper to just cancel AHS, buy a $300 dishwasher and save $800+ bucks a month!! I think it is a plot between AHS and its "technicians" never to solve a problem, but to mend it temporarily to bleed all the cash it can off of you. Heaven forbid actually replacing or fixing the issue.

We had a problem with our air conditioner leaking. I was so amazed at how easy it was to access my account online and request service. It was not even an hour and the vendor called to schedule an appointment at MY convenience which was awesome because I am a teacher and I work a lot of hours. Not only did he fix the issue, but gave me some helpful tips to keep the air conditioning running effectively.

I appreciate that AHS will deal directly with the Advanced Electronics contractor who knows what the problem is so I don't have to make that extra phone call.

Quick and efficient. The only delay was getting the part. The service man was right on time.

Recently I had the pleasure to have service provided by an AHS contractor. He was on time and called the morning of our appointment. He was very professional and polite. I have had AHS on many properties and have and will continue to recommend them to my friends.

The ease of using AHS has made me a repeat customer and will continue to be for many years to come.

Called AHS when I came home at 4 pm to a hot house. Informed telephone operator that I had children and pets in the house and temps outside were 97 degrees. Operator stated that she was sending service request to dispatch and I would be called back as soon as a company was found to take my request. I asked if I would be called back this evening and was told yes. I reminded operator that I needed service TONIGHT due to children and pets. Going to a hotel was not an option because of cats/dogs. TWO HOURS later - still no phone call. Called AHS back and was told that they had 24 hours to schedule service. Was also told that service was entered as "normal" not "expedited" and so there was no rush. I cancelled service request, and I'm in the process of cancelling my AHS warranty. When the washer broke last month, I waited a week for a repairman. When the AC broke three or four years ago, I waited four days. What is the point of a warranty?

I live in Phoenix - it gets hot here - A/Cs are important. In April our A/C stopped blowing and we called AHS to repair the A/C. It came out and "fixed" the problem. Within a month however, our A/C stopped working again. AHS came out again and "fixed" the problem again. In June it happened again. Now, in July, when the temps are consistently over 110 degrees, it has happened again. We called three days ago and have not had anyone come out. AHS is now telling us it cannot get to our house for two more days. The temp inside our home is 95 degrees during the day. AHS doesn't seem to care all that much. Not what I signed up for.

Since January 2014 I have been calling AHS to fix two leaky faucets in my master bathroom. The first plumber came out, looked at the faucets and left. He came back two months later, after many attempts of calling AHS and the plumbers office. They promised me that they were searching for my custom part. They never came back. In June, AHS sent another plumber to my home to repair my faucet. This plumber took the knob to one of my custom faucets and has yet to return. It is now June 27, 2014 and I have yet to hear from that plumber or AHS. I have called many times, including today to express my anger, outrage and concern with the unsatisfactory service I am receiving. I am always promised a returned call from a supervisor, to no avail. My tub is now ruined due to the leaks that I have attempted to collect with a bucket and I am out of my custom knob to my custom faucet set. AHS IS NOT TRUE TO THEIR OWN COMPANY PHILOSOPHY.

We purchased our first AMS service in 1986 and have been customers ever since. From the first service call back then to the one this summer, we have had very few mishaps and those we did, we correct very quickly and professionally. Our last service far surpassed any in the last few years. They were not only on time, but called 15 minutes out like they said they would. They had everything needed to make the repair in a timely manner.

We had a leaky set of valves on our tub handles. We called and the representative set us a timely manner and it was frustration free. We love this company.

Service finally completed, after three visits. After one thing was completed, only to find out that something else was wrong. Tech apologized, and said that project would be completed as soon as possible. Upon completion, he thanked me for using their service, and for being patient.

The service provided by American Home Shield and the vendor was exceptional. The order was expedited and the vendor was very professional and prompt to meet our needs. This services that American Home Shield provides give home owners as ourselves peace and comfort knowing that our needs will be met.

Our last service call had to do with the inside air conditioner unit in the garage. The drainage pipe was stopped up so the water was draining into our house. The guy who came out was prompt, extremely friendly and knowledgeable. Had us fixed up in no time and told us about pouring 1 cup of bleach into the pipe once monthly to prevent a repeat problem. Definitely clean, well groomed.

They gave us good advice and helped us find ways to fix a recurring problem.

The contractor responded promptly, was on time, professional and solved the problem quickly.

Have been using AHS for the past 14 yrs, looks that I have been paying for the service and not getting any service. Put in a service call 3 week ago, AHS assigns the call to a vendor that we keep requesting that we do not want their service. AHS says they are the only ones who will service our area.. Not sure if this company is doing the right thing.. It is sad to see AHS if the customer is not happy with the technician that had come by previously and had bad experiences, AHS should accommodate the customer not the technician. Sorry to say this.. Bye Bye AHS...

Called AHS and reported air conditioning not working, the 2nd day they sent a serviceman out to make repairs. The service man called me and stated that AHS would not authorize the repair because it was caused by an electrical surge. I asked him how that was determined and he said "we had a storm a couple weeks ago and I couldn't give them any other reason so they went with that". He stated "there was no indication that was what happened and I couldn't test anything, I really don't know why the part malfunctioned, but they will not cover.

We had EMS for years, and went with American Home Shield because it was cheaper and "covered" the pool. Turns out, after charging us for 2 separate visits, AHS refused to repair the pool when we did have a problem. Each time we experienced a claim, we have been hit with separate service call charges (after extended delays in getting repair people to the house) and then there are upcharges for items supposedly covered (ex: after waiting weeks to get a repair of our microwave). We had to pay out of pocket for it - then when the repair person showed up, he could not install it (not qualified to do it), and my husband had to do it himself.

The AHS operator appeared to be truly looking to help solve my problem. She appeared to be knowledgeable and concerned about my needs. Her approach to my call was as though it was her mission to take the problem away from me and to defer that responsibility to AHS. That gave me an outstanding feeling of comfort.

Arranged to have a service visit for my leaking water heater. Plumber told me I needed new heater and additional $1K in mods. AHS covered heater but $0 for mods. Gave them a check for half ($500). Turns out heat was turned up too high. Lowered it and leak has fully stopped. Called AHS Customer Service to advise no longer need heater and poor diagnosis by plumber, and belief that service visit should be reimbursed. Extremely rude and no empathy that I've shelled out almost $600 for ABSOLUTELY NOTHING. Plumber is their representative and tried to make me pay for something I do not need. Horrible customer service.

Replacement AC installed 15 months ago. Had over a dozen service calls before unit was replaced. When it was replaced, outdated equipment was used requiring R12 refrigerant. It was/is excessively noisy and failed several times the first months. United Air Temp installed the units incorrectly and had to return several times to correct and install required equipment that they charged over $300 but did not install. Shortly after installation, unit was blowing fuses in inside unit. Tech could not find problem and called it intermittent wanted to reschedule (it was not running). I pointed out wiring that was exposed on the outside unit and touched it. It sparked and that was the problem left from install. I requested my service fee be returned and was told it would be. I am still waiting for reimbursement. (The tech asked me to not tell he was not able to determine the problem).

On Friday July 25, 2014 I noticed my Central Air was blowing out hot air, I called American Home Shield ASAP and they then had the A/C Company here in Las Vegas, Nevada call me to set up an appointment. I was then informed the next appointment was Sunday the 27th from 4 pm-8 pm. When I explained to the Lady that I had young children and my Elderly Father in law living here at the house and that I needed someone today, she acted like, "oh well take it or leave it." So I took the appointment out of desperation. I then hung up with the A/C Company and got the phone book and called one Hour Air and Heating, they came to my house in 40 minutes and fixed the problem in 45 minutes. It was the Compressor.

American Home Shield is okay.

We have 3 contracts with AHS and have been customers for years. They purchased a new AC for a rental house. It failed and for 13 days it was not fixed. After numerous phone calls, detailed letters to the CEO, a loss of rent and expense to purchase window units, we got a letter of apology. No refunds, no attempt to contact us other than a letter. We did receive a survey about service, still no reply to the comments listed. Our Property Management company said they would never recommend them. We lost $2500 because of this poor service.

The company contacted me directly and ended up refunding the cost of the repair. Which was the right thing to do so I continue to be a customer. Hopefully no repeat instances of this will occur.

I recently had service on our LG range. The service provider was Sears. A very professional job was done by the serviceman. To replace the computer panel, the back panel and about 50 screws had to be taken out and replaced. Very satisfied.

The a/c serviceman was friendly and knowledgeable of equipment. Took time to explain job and did apologize for being rescheduled and late.

My contractor showed up on time and was very professional, clean and courteous.

The day before Thanksgiving, the main bathroom toilet started leaking water everywhere. The thought of all my family coming, all the foods we would be consuming and only 1 bathroom working, was a nightmare. I set up the appointment online and in my heart I knew it would be a couple of days until a plumber would be able to come. To my surprise, AHS had contractor out first thing Thanksgiving morning and the toilet was fixed in no time.

They worked with our schedule, were prompt and courteous and took time to explain what they were doing.

The most recent experience was very good, both AHS and the contractor were responsive, the contractor was knowledgeable, efficient, and courteous, and the issue was timely resolved

American Home Shield makes the claim process very easy by providing an online intuitive simple form to open a claim. They follow-up with an email with the contractor information and additional information on next steps. The contractor called us within 12 hours of opening the claim and was here within 48 hours. The contractor was local and very nice. The repair requires a new part that had to be ordered so we are waiting on that for completion of the job.

It was very easy and stress-free! My problem was repaired to my satisfaction 100%! I have referred American Home Shield to many of my friends and family! The contractors were very professional and didn't give up even when at first they couldn't find the problem! Customer service was very helpful every time I called.

Well where to begin? Last Saturday I noticed my a/c had stopped blowing cold. Thinking it might be a clogged air filter I went to get under house. Upon walking out my back door i noticed smoke coming from wires running out from the house to the A/C unit. After a few seconds it started sparking then immediately the breaker blew (thank God). So I call AHS because in looking at my contract it states A/C is covered so they send an assignment to an A/C company.

My most recent claim has something to do with the home that we just purchased. The previous owners had an American Home Shield policy. They came out and fixed the dishwasher just fine and now we haven't used it yet but I checked it and I'm sure it's just fine. They were very good. The representative was great and showed up on time, stayed in touch and sent the repairman out right away so everything worked just fine. We haven't moved into the house yet so we have not used the repaired item.

I have been a customer for about 6 or 7 years now. After a certain number of repairs I have noticed that both the service charge and the premium have risen. Initially the experiences were good, but the last few calls have been a disaster. In December we had a water heater die after 14 years. The technician came 3 hours late and diagnosed the problem which I had described thoroughly to them when they called. It was Christmas time and we had to wait 4-5 days for an appointment. The first tech did not have a heater on the truck and said he would be back first thing next day but gave me a copy in case someone else came and quoted $500 to get it to code.

This was my 1st service request from AHS, they connected me with a plumber located about 60 miles away as they did not have a contracted plumber in my County (San Luis Obispo Co. with over 275,000 population!!). I explained the problem in detail to their plumber and the fact that the access door to the hot tub equipment is on the outside of the house and is about 12 feet above the ground. Knowing these facts, he agreed to come to my house, spent less than 5 minutes in total, looked at the hot tub (never filled it with water or ran the pump), didn't inspect the access door or the equipment, stressed the fact that "he doesn't do plumbing jobs on a ladder" and then left without even letting me know that he is finished, his recommendations and/or his plans.

I submitted a claim online 2 weeks ago. Never received a call to schedule. Called in yesterday and was told I should have called in my request because they don't check to see if an online request has been followed up on. Really? I have a newborn and that was convenient and available. So I used it. Secondly, I renewed my contract yesterday with the approval of monthly payments. I just looked at my checking account and the full amount is being processed. Seriously? Can you get anything right here? This company needs to evaluate their processes because at this rate, I am going to shop other companies. They can't seem to get anything right.

I received prompt, excellent, and very professional work. The gentleman who came to our house explained the problem and what needed to be done.

The contractor called back the day I placed the request, came the next day, had all the parts he needed on the truck. Diagnosed the problem and repaired it in less than 2 hours. After everything dried it worked like a charm.

We had a contractor come to the house to fix a problem with the microwave. He had noticed a problem we weren't even aware of and made sure that was also repaired without us asking. Very professional, thorough and a great attitude.

I have been trying to have my gas oven repaired since July 1. The technician came out and had it working for one use. I called American Home Shield and opened another ticket for the same company on July 10. On July 12 the tech came out and ordered a gas valve. When I call my contractor, no one answers. He has had the part since July 14. I have called AHS everyday and even talked to a supervisor named Gwen. They promised to resolve it and still I have no appointment to repair this stove 10 days later on July 24. I am ready to cancel my contract which is now up for renewal.

AHS-GE Contractor - The contractor arrived early and was timely and courteous. Contractor was also very knowledgeable and kept me informed of the exact problem and what it took to fix.

My Husband and I bought our home last year 6/2013. Upon purchasing our home warranty we had AHS come out to inspect and possibly tune up our AC unit. March we discovered that our AC unit was not cooling as it should. We called AHS who informed us that it may be cause by the filter and we should try to replace that and run it for a week to see change. I filed a claim with AHS to have them come out to look at my AC unit back in April. Since then they have scheduled 4 Different technicians to come out to look at our AC unit. The first company schedule an appointment with us which resulted in me calling off from work. They did not show and when I called they said had double booked us.

AHS prematurely debited my account, causing it to be overdrawn. This caused me to have 2 overdraft fees at $35 each - one for the AHS premature debit and another for a legitimate charge that would have been covered if not for AHS's premature debit. Since I initially contacted AHS on 7/16/2014 I've been passed around to several AHS reps - the last one was Jason Cust. ID **. He was supposed to call me back on 7/22/2014. He still has not. No one from AHS has returned any of my calls. I am completely disappointed with AHS's customer service. My account has been held hostage since 7/16 due to AHS's mistake. This is not fair, completely unprofessional & very insensitive.

Although the ice maker was not covered, the service provider chosen by AHS are very good and were prompt in knowing what was wrong and fixing it. A Portion of the service call was covered, which helped. Arranging for the repair was easy and a prompt response got me in the repair list for the service provider.

I’m as happy as a clam for most part of my experience with American Home Shield. I only have one issue, and it’s come up before. It’s air-conditioning repair. Several years ago, I had this wonderful, charming fellow call me to come and fix the AC. One problem: He’s on Maui, on a different island. So it’s a little awkward. You got some folks where they’re geographically challenged. And the last time I called a few weeks ago about another air-conditioning situation, the guy never called me back, but it wasn't that critical. And he’s been here before, so I don’t know what the deal was.

I had a great experience with the repair of my refrigerator. Very good service and professional worker.

Having the American Home Shield contract gives me peace in knowing I am covered for major repairs in my home. The expedient response proves the customer service is exceptional. The technicians are friendly and explain the repair they are doing. Great service = Peace of Mind.

We've been American Home Shield customers for years and EVERY year our service has more than paid for itself. There is such peace of mind knowing that when something breaks (because something always does eventually) we're covered. The service technicians we've dealt with have been on time, professional, clean and courteous.

We recently had our garbage disposal replaced. Our request for service was fast and efficient. The serviceman was on time, friendly, and skilled! The whole process took very little effort on our part and was done in a timely and professional manner.

AHS contacted me, and got me a new appliance.

Called AHS on July 3rd to report AC Issue. July 3rd, local ACI contractor technician arrived. Diagnosed short in capacitor and replaced wiring then found compressor needed to be replaced. Approval for repairs granted to ACI on the 3rd of July. Called ACI on the 7th and were told awaiting compressor being shipped by AHS. ACI was contacted several times asking for a date for the replacement. We were told they were awaiting the delivery of the Compressor from AHS because AHS would not authorize local purchase of the compressor. Were told that the compressor was shipped on and would be installed on the 7/18 to by ACI. I waited all afternoon but they no showed.

AHS was called to set up service for an appliance. The appliance company called back to set up an appointment for a Monday. The technician did not show until the following day. AHS was called on that Monday and agreed the company was to have come out on Monday. Another company was then assigned to me. My concern is that when companies don't show there are no consequences to them, but if I miss my appointment I'm assessed a fee. When I take the day off to meet a scheduled appointment, the company should have to make that appointment during that scheduled day and time. The AHS representative (Debbie out of Tennessee) says that the company has the right to come when they want with no compensation to the homeowner. It doesn't add up that I'm assessed a fee for not making my appointment, but the same is not true for the company who misses their appointment

Wednesday, 16 July 2014, TEXAS, our A/C went out, I contacted AHS. All is well at this time. The next morning a repairman called and scheduled an appointment for Friday morning. He came found out the problem and said that he would have the information sent into AHS. On Monday, I called AHS and the vendor to find out the status. I found out that the vendor did not send the information to AHS until Monday but everyone was still waiting on AHS. I called the vendor again on Tuesday and they scheduled to come fix my A/C on Wednesday between 10 and 2. Wednesday, 23 July 2014, I get a call from AHS stating that the part was not delivered and that the repairman would not be coming to my house. It might be 2 or 3 more days before the part gets in and then they will schedule to come complete the job. I spent 30 years in the military and got better service from the government housing people. This is our first house and our first experience with AHS. I'm keeping the house but will probably get rid of AHS.

The AHS Contractor arrived at the appointed time, looking very sharp, even though it was close to 95 degrees outside. He very quickly diagnosed the issue with my two A/C units and repaired both of them on this visit as he had all the needed parts on his truck. As it was over 90 degrees inside by the time he arrived, I was very happy to feel the cool air coming out of the vents while we were finishing up the paperwork.

I have American Home Shield in both my homes. I’m in Oklahoma and my wife is in Texas. We have two units and the house is not cooling, and I don’t have a clue as to why. But I’m very pleased, whether it’s American Home Shield or the contractors that we have to get; I have no complaints. The contractor is the key. They were very professional - not the company because my work experience is with the person that fixes the unit, and I would say that they were exceptionally friendly and personable.

Called AHS on July 9 because the roof-top air conditioner seemed to be shorting out and the temperature, already in the high 90's, was moving into triple digits for the coming week. A technician arrived July 11, inspected the 10-year old unit and said there were problems with the compressor, capacitor and a relay. He indicated he would send his findings to AHS for approval, but warned us his company might turn down the work if they weren't going to make enough on the service call. What??

My professional was quick and efficient. I am very pleased with my service.

After receiving a call from one of the case managers for AHS, I am very happy to say, "They have NOT changed". I am SO RELIEVED. The young lady was very courteous and assuring. This is the type of customer service that kept me with them for so long. Thank you AHS for renewing my faith.

Have used a plumbing contractor a few times over the last 3 years. When a problem occurred, I either called or went online to schedule a service call. Usually within a couple of hours, I got a call from Performance Plumbing (Modesto, CA area) to schedule an appointment. No long delays and Dave arrived right on time for the appointment. He was professional and very knowledgeable and solved the problem right away. I have also used him for other work not covered by my AHS contract. Would definitely recommend AHS and Performance Plumbing. In fact, just renewed my contract for the 3rd year.

Called about water heater leaking, had to explain to service rep utility Rommel flooded. Rep tried to set up service call for 4 days later. Explained room flooded need repaired now. Received call from contractor to come out in about 4 hours. Told contractor rep utility room flood and tank was drained. When contractor arrived, they explained my pipping was not up to code. Had to pay an additional $900.00 to get water heater installed. I think there should be an initial per inspect before a policy is written on your home. All repair were completed and repairs were do in a timely manner.

My last experience was for my range. A contractor had been out previously from Sear and I was not please with at all. I did not feel he looked into the problem. I notified you of my unpleasant experience and one of the agents got right on it. I got a different contractor from Sears and I was very please with him. He arrive close to the time he said he would be at my home. It was a long visit, because he basically took the range apart and tested all of the elements. He explain to me what was going on with the range. He left the previous from the other contractor, but in other words there is nothing wrong with the range. I still think so. I just don't cook at the suggested temperature recommended of the foods or recipes I use. I am very pleased with AHS. The agents have been very pleasant and helpful each time I have called. I like going online when I need a repair in my home and a get an immediate response from AHS what company or contractor will be calling me.

Unit discovered inoperable upon return to house Mon. 7/21, 6am (ish). Was vacant since Fri. evening. Left house working, return NOT. Called the installer for the unit. Called AHS. Created boat loads of trouble. Informed no coverage because I didn't call them first. Resolved by AOK'ing $75 for the service call. Informed will have to be their vendor, would call me to schedule. Up to 2-3 days. Total Air would contact me to schedule. Asked about emergency as time frame unacceptable. Informed not an emergency. NO. Asked to speak with a supervisor. Hold for 15 mins. Sorry can't connect, e-mailing to contact me and I provided number. Requested sup. Started homework on Total Air Orange Park. As about 1 hr. drive from my home and many more closer. Did I say I questioned the vendor. Was told their computer picks them. Asked whom they were, couldn't answer. Checking Co. Found 18 complaints open 4 for this year alone. While doing review for the hr. I get a call from Total Air to schedule. Best to be provided was Thurs. 7/ 24 between 2 and 6 pm. She has a name but not in here.

American Home Shield will NOT honor their contract. In July 2014, my AC went out after working fine. American Home Shield advertises that they send someone within 24 hrs. Five days later, with temperatures at 105-110 in Phoenix, no one came. After some angry calls, they sent someone within the hour. They told me that the warranty would not cover the AC unit because there was a piece of metal causing air flow blockage. The unit had been running well over ten years just fine and nothing had ever been changed! I called and they only gave me random numbers to justify their decision which was totally BS. They were happy to cancel the policy as it cost them less than actually fixing the unit. Their AC guys said they would fix it for a bargain, $450. When they left, there were AC parts all over the floor. I called an AC company who replaced the entire unit, including putting back in place the same metal piece which American Home Shield used as an excuse not to honor their contract. Don't throw your money away on these thieves!

I've been an AHS customer for 10 years, and actually have two different houses covered by AHS. Last month, I noticed that there were auto-bills from my checking account paid to American Home Shield. I called and (after being on hold for 17 minutes) asked that they NOT auto-bill and instead send me a bill, which I would pay in full.

On July 14, 2014 I realized that my hot water heater was not heating the water while I was taking a shower. That morning I called AHS to request service for my electric water heater and the master bedroom shower valve. AM Plumbing, the appointed contractor came on July 16 to assess the problem and collected $75 service fee. The technician stated I needed a new water heater, and that he will report to AHS to get an authorization. He also added that there will be an out of pocket expense for an expansion tank ($360.00). My water heater is 17 years old and I don't have an expansion tank attached to it.

We have had an AHS home warranty for a few years. For a while we wondered if it was a good idea as we had not used it. That changed as first our dryer, then our washer, and later our air conditioner failed. In every case, AHS has had a contractor out to us in reasonable time. In each case the contractor has been professional and courteous to the point of becoming almost annoying! I always thought these "warranties" to not be worth the paper they are printed on, but AHS changed our minds.

Unfortunately, I don't recall my last service. Thankfully, things have been going well. I can say that I've been consistently pleased w/ the contractors that AHS has sent to help us.

That the agent I spoke to was very polite, knowledgeable and helpful. Our telephone call got disconnected (I have issues with my cell phone) but she called me right back. Also they set the appointment for me and that was nice.

My dishwasher became inoperable a month ago. American Home Shield sent a repair tech out from Sears on June 27. He diagnosed problem, but said that AHS required a 2-week window to seek replacement parts. AHS determined that parts were no longer available on an appliance 24 years old. AHS agreed to replace my dishwasher, but repeatedly refused to honor the fact that my current machine is a superior model and would only offer basic model unless I paid extra. I then had to wait for the new dishwasher to be ordered and delivered by truck.

The contractor was on time and efficient.

The plumber was late arriving, but once he was here the problem was solved in 30 minutes in a professional and courteous manner.