American Home Shield Reviews

Have had account for 8 years. Water heater died and was covered. This covered item cost me $950 out of pocket to bring up to code. Leak was created by contractor that he refused to repair. I contacted AHS and they could only refer me to the plumber. They provided no assistance other than to contact the contractor to contact me. NO SUPPORT. Plus their internal communications were terrible. No one ever seemed to be able to communicate about what the issue was. Every time I spoke to a new person, there was confusion as to what the issue was. I am disappointed and am terminating my contract.

The service was set up quickly on Sunday and the tech was there next day. We had a mix-up & he ordered the wrong water heater but got that straightened out. So by Friday, our showers were hot again!

I got services the day I called in so I'm very satisfied. I just called on the phone and told them I had a flooding issue. It turned out to be a leaky faucet, it was under the kitchen sink which was kind of a pain in the neck. And they had somebody out here. I called in the morning during 9 AM eastern and the guy was here about 10 after 5. It's the second time I've had to call somebody within a month. The other thing was on my AC and he also showed up that same day and got it done. It was a matter of like 4 hours when the AC guy came out. So I was very satisfied. I always recommend them to my purchasers.

I have had AHS for 20+ years. The quality of service has diminished rapidly over the past few years. The service fees and "non-code" fees have surpassed the value of the service received. I have two hot water tanks in my house. One was leaking and I requested replacement. The extra fees to replace the tank exceeded the value of replacement. I chose to replace the other tank without turning in a claim. The full cost of replacement was less than the extras charged. I have found that paying directly for the repair is cheaper than turning in a claim. I canceled my coverage.

The contractor came to my house to evaluate the problem. He stated he needed to order a part, 3 weeks later the part comes in. It's the wrong part. So I wait for another week and a half. I called the contractor 4 times, I leave a message, and no reply. I call AHS and ask to speak to a supervisor. They put me on a list for a call back, I never received a call back. Everything in my refrigerator had to be trashed. I have to buy food everyday for my family to eat because I have nowhere to keep food. Would you let this happen to your family???

Very satisfied with the assistance after I posted this review. The representative assigned to me followed up with me almost every day to check the status of repair. After the technician deemed that my refrigerator could not be repaired, AHS immediately approved a new comparable fridge to be delivered to my home.

AHSW has the worst customer service. They will not give you any information on what you need done. They use you as the middle man between them and the contractor. I called to see what I was going to have to pay additional to my $75 and they told me that I needed to call the contractor. I will absolutely not renew my policy with them.

After 56 hours the AC company finally contacted me. They are on the way. I called AHS yesterday and told them I had to get an electrician to check the air handler in my attic because it smelled like something electrical was burning. This rude woman tells me they have 48 hours to come to my house and I need to read my contract and if I think it's an emergency then call the fire department. Last time I checked I paid for AHS, and for this woman to treat me with such disrespect was uncalled for! I will be dropping them after my issue gets fixed if it ever does!!

Let me start by saying that I have an American Home Shield warranty. Greenway Home Services is one of their vendors and I have two cases that were assigned to them and are still unresolved. First, my washing machine decided to stop working properly a couple of weeks ago. No problem, I thought. Perfect time to use this home warranty that I purchased with AHS. The repairman came out a week ago today. He claimed he reset the machine and that it should be working properly. I tried to wash a load of laundry and it was not working. I called Greenway that same day and the repairman that came to my house said he would have to order a part. Sill waiting on the part and I am the one that is doing all of the follow up with Greenway to see when it will be coming in. This is Nashville, TN. I can't imagine that a washing machine part takes more than a week to obtain. I'm currently doing my laundry at my neighbor's house and hope this gets resolved soon.

I had to make my first call after about 10 months of coverage for water dripping from my Air Conditioner. I figured it was simply a backed up drain pipe, but since I had no way of fixing it I figured it was worth having a technician come in to look at it. He believed this was the case as well, but after clearing the pipe, found there was still a drip. Turns out there was a crack in the drip pan, and he would need a replacement pan, which he would order. After taking my $75 copay, I never heard from the company again. The first time I called the contractor was three weeks later, and I was told they had to wait on the part coming in, and as such couldn't repair yet (understandable). The second time I called four weeks after the initial house call, I was told I would receive a call back the next day, which never happened.

We have used AHS for over 14 years and have never had a bad experience. We have had numerous service calls on our A/C units over the years. AHS was prompt and assigned a vendor within 30 minutes. Their service has paid for itself many times over. I wish they still offered the free air filter program.

Our garbage disposal gave out. We submitted the claim with American Home Shield. Everything went very smoothly. We had a quick response. It occurred over the weekend and I called and left a message on Friday and it was certainly not something that needed an urgent repair. The gentleman came the following week. We paid for the service and the contractor came and went through everything we did and found that it was nothing that could be fixed and it needed to be replaced. He was excellent and very professional. He explained what the problem was and why it wasn't repairable. Then he called American Home Shield and they approved the replacement.

Contractor responded in a timely manner and had problem fixed within minutes. Unreal...very honest and professional.

We’ve been satisfied with American Home Shield. Our most recent claim was for our bathroom. AHS sent a plumber first but it turned out it was an electrical problem, a wiring problem. Electricians came out. There were two wires that had short circuited and they just turned them off and rewired them. And that was it. Every time we submit a claim, AHS is really fast. They did their best to get out there and get our problem taken care of. We've had many claims, and every time it’s been really good. Every time they made us happy.

I've had this warranty for years and have used it only once before when their contractors took at least FIFTEEN (I lost count) service calls to fix a simple issue with my washing machine. Yesterday, I called because of a significant plumbing issue that required the water be shut off at the main. I was told a plumber would be at my home between noon and 4 PM today. It is now after SEVEN PM and I haven't even received a courtesy call from the contractor or AHS. I did call the contractor at 4 PM and was told "the service techs are behind". I called AHS at around 6 PM, held for 20 minutes, and was finally told they left a message on the contractor's emergency line and that they would follow up with me in an hour.

I have paid for this service for four years. I have had 3 service calls in four years with simple fixes. Then, 2.5 weeks ago, my fridge broke. After two service calls and two flooded kitchens, it was determined that it was not possible to fix it. Since then, I have spent 20 minutes minimum per day on hold chasing AHS down to push every step through. They have made it nearly impossible. I'm sure some people just give up. It is my opinion that this reluctance and self sabotage that they employ is a purposeful ploy to not honor the contract we have. The last straw is the fridge delivery people were told to just deliver my fridge to the doorstep. I had to offer to pay $100 cash to get them to bring it inside. They regularly install but I'm told today, after 35 minutes on hold, that I have to wait several more days for another person to come install. I am furious with this ridiculous unethical business practice and I will be seeking out a different company and very carefully reading the reviews. Simply inexcusable time on hold every time. They have wasted hours of my life and taken years off my life. And now the unit arrived scratched!! I can't possibly send it back. I have events to cook for. I cannot imagine the repercussions if I treated my client base in this manner. Use a different company!!

0 stars, nothing but a waste of time. They take your money, then when you put in a work order on emergency status that suppose to be fixed within 24 hours, you don't hear nothing back ever. It's been a week since my sewage has been backed up and leaking onto my wooden floors inside my house and I am yet to receive 1 phone call.

I had a microwave problem and garbage disposal problem. I called and placed a request for service. Within 30 minutes, received two phone calls from the repairers. They came the next day and my microwave was checked and repaired immediately. The garbage disposal was replaced but there was still an issue. I was told that it was an electrical problem and a request was submitted to an electrician. He came the following day and the problem was a wiring issue and that was repaired immediately. I was impressed with the professionalism, the knowledge of the repairers and how nice they cleaned up their mess. Overall I am a very satisfied customer!

AHS has been my home warranty provider for 11 years now and I have been very pleased with the service provided by AHS contractors. So much so, that I have recommended family members, friends, and co-worker to choose AHS as their home warranty provider. However, over the last year or so, I have experienced questionable service from the contractors sent out by AHS. Once on last year when placed a ticket for a leaking pan on the air conditioning unit and again on yesterday when I placed a ticket for a leaking shower faucet. Each time the contractor came out, looked (not touched) the needed repairs and reported to AHS that the problem was related to improperly installed (the air conditioner pan) and the contractor on yesterday stated he needed to order a part and would return shortly. Yet, about two hours later, I receive a call from AHS stating the repair would not be covered by AHS because of misuse. Misuse?!? Each contractor was paid $75.00 for a visual inspection lasting about 2 minutes. This was the final straw! I am calling today to cancel my plan with AHS!!!!

Knowing what repair will cost even before repairman arrives is why I have been an American Shield customer for years.

My AC broke and it is 107 degrees out. It has been a MONTH and still not repaired. We waited for a new compressor for 3 weeks and when it arrived we were told AHS ordered and sent the wrong one. After many conversations I asked that my calls be recorded and documented as I felt they were unwilling to expedite service and clearly do not care that it is unbearable in this heat. I have left 3 voice mails with a supervisor who has not returned phone calls. Obvious that AHS is about collecting monthly fee and not customer service oriented, they seem accustomed to the standard answer, "we can't". I know there are other warranty companies and any suggestions for a service company in AZ would be welcomed.

Phoned in a request for repair and was denied because I didn't have code coverage. Told that coverage was not available when I started. Not in contract. No notices are sent to update customers about additions. Past 60 days to add it. I had to ask or check web to know about coverage change. Customer for 9+ years.

This company hires the most incompetent contractors that are in the state of Delaware. The company is a total Rip-off as well as the people they hire to do service calls for them. I have been ripped off of the co-pay of $100.00 twice and they refuse to refund any of it. The BBB will be getting this info also.

It was electrical problem and I called it in. When I called American Home Shield, it was automated system that answered, like a robot. They came our right way and fixed it. The contractor was very polite and very nice and knew what he was doing. It was an easy process. It's fixed and it works. I'm satisfied. They are fast, reliable and good. They back their work up.

Good communication, follows instructions and good cooperation with me and the realtor, etc.

I have used AHS for 13 years and have had nothing but great experiences. That was until this week. I opened a ticket on my in-ground spa last Monday via the web app. The ticket was assigned and the company came out on Wednesday 7/2. The tech advised that the spa jets were clogged and that his company were not able to resolve the issue but that he was contact AHS and ask them to dispatch a different vendor. I called in on the afternoon of the 3rd to see what was happening and was told that the tech had not called in his report and they would put a chase on it. I asked the AHS rep if the issue was covered under my contract and was told it was.

American Home Shield gives me such peace of mind....Our refrigerator was leaking water the other day, so I got online and requested service. The repair service company called me the same day and I set up an appointment for service the next day. Everything is handled so quickly and the service person was great! Took care of the problem right away.

We just bought our very first house. We have no idea what we are doing as this is completely new to us. The AC went out on a Thursday night so my husband gets the AC unit info and googles them. He then finds someone that works on that type of unit and calls. They can't come out until Tuesday the next week. So 5 days. When the guy got out here he checked out the unit and within 5 mins he had the problem diagnosed. He was great. He had the part in his truck and stayed until he knew the unit was blowing cool air. He then asks if we have the home insurance policy. I said homeowners insurance yes. Then he asked about American Home Shield. I didn't know/remember that we had it.

Incomplete service repairs on multiple projects with contractors refusing to return calls. Being charged $125 just to be told AHS doesn't cover a repair is absurd and goes against putting the "customer" first. With this company... you are LAST and it's your money they want and that's all. It turns out AHS collects at least $80 of the $125, leaving the contractor with little to nothing. Best advice if you're considering AHS.... Run away fast. Try using services like Angie's list or Craigslist to find an honest handyman able to do the job for 1/2 the cost and with the "Customer" in mind.

I called today to renew my existing contract and was advised it was in a non-renewal status and to get a new contract the premium was twice what I have been paying for the past 8 years, and that my coverage would be limited. I have a letter from the company dated May 12, 2014 that states "renew before 7/13/2014" and expect this letter to be honored. I have not been advised prior to today on the phone of this, and find it totally unacceptable and unethical that this close to my renewal date this has happened. When I complained to the agent about this I was advised they did not have any phone contacts for the corporate offices and complaints must be in writing. My contract will expire before this is possible. This is no way to conduct business.

American Home Shield has been great. My recent claim was for my garage door opener. I submitted the claim online, and the contractors they sent were fine. They were able to fix half of the problem and we had to fix the rest. I think it's great.

American Home Shield initially answered the phone very promptly. Once they found out that I wanted to cancel, they put me on hold. 35 minutes later no one had picked up yet. Alerted the bank to the problem and they said it would cost about $35 for each stop payment request. Called American Home Shield again and was promptly answered again. As soon as they found out I wanted to cancel my policy, they wanted to put me on hold again. I said please don't do this because I waited 35 minutes before without anyone answering the phone. He called over and said that it looks like they weren't answering the phone. Then without any kind of heads up or warning, he switched me over to an automated response that said someone would contact me within 24 hours.

Zero stars. I am a first time home buyer and the seller sold us into American home shield. They could have impressed us and we would have been loyal customers. Our ACs broke down last week - two units and the contractor came in told us that it needs compressor replacement for one unit and asked us to wait on the other unit and if it doesn't work call Home shield and add that as well for replacement. This was on Thursday the day before July 4th. We called on Saturday and conveyed to AHS that the second unit was not working and wanted to know where we were with the first unit. They said they will call the service contractor and keep us updated. We didn't hear back until Monday - from the service contractor saying that they will be getting the parts on Friday and will be there on Friday to fix that and the second unit. I called AHS and asked about the second unit and they said the service contractors are coming in on Friday. I was sweating while I was calling from outside my office and I told them that my wife and kids are sitting in our home and sweating and all they can do was read me out the notes from the service contractors.

A/C contractor indicated that wires had burned up causing a need for the capacitor to be replaced. The cost was going to be in excess of $300.00. I told him I couldn't it and he offered to drop the price by $100.00. I had local A/C contractor perform the work. He replaced ONE wire and the capacitor worked just fine. Plumbing contractor tried to unstop sink drain with snake. When that didn't work he said he would have to go up on the roof and snake the vent for several hundred dollars. Told him I couldn't afford it and he offered to drop the price. Used different plumber and he disconnected elbow and snaked the line. Cost $124.00 and took 15 minutes. No need to go up on roof. I did not renew my contract with AHS.

In May 23 2013, one of AC units needed repairs, a repair company was dispatched but in retrospect they did a patch up job and the problem of poor performance reappeared in late May 2014. Since our request for service was over 365 days (by about 9 days), AHS dispatched another AC repair company to attend to our case. On June 3-2014 a representative of this latter company came to the house for assessment of the situation. To my great surprise, he was more of a salesman than a technical and expert individual. Without any test of the leakage at the condenser level, he proceeded to the main unit and after forcibly bending (and damaging) a face-plate, again without any testing declared that the evaporator is leaking. This action further deteriorated the performance of the unit to the point that the poor performance of the unit became a no performance at all!.

Contractor responded quickly, was professional & friendly & called us personally to ensure he had all the correct information prior to arriving at our home. Once there, he diagnosed the problem & was able to replace the broken component right then. He called when the work was completed to let us know what he had done & that everything was working again. It was a huge relief to have the issue resolved so quickly!

We have been pleased with all of our requests for service. We also purchased an additional heat/ac maintenance contract. The company who performed this check was professional, knowledgeable, arrived on time and seemed thorough. The pool service was slow and did not communicate well about 6 years ago, but there are new providers now who are great. Had our microwave completely replaced about 2 years ago, and the pool filter as well. Hopefully we won't need other replacements, but have trust in AHS to come through if we do.

My fridge broke and the repairs were done to my satisfaction. I would appreciate Sunday repairs for fridges and freezers though. Had a rough time conserving my food till repair day.

Our AC went out last week for the second time that we have been in our house that we bought in February. We had the sellers get it serviced before we moved in since it was almost 15 years old. A few weeks ago the AC quit working and after about a day it started working again. Then last Saturday (June 28) the AC went out for good. The AC company came and said the compressor was busted and I would get a call about setting up a time to fix it.

My toilet "clogged", called AHS and they sent out ADVANCED DRAIN CLEANING SERVICES. They took 3 hours to try to unclog me. They said they turned OFF the water to the toilet. Said they needed to take the toilet off but needed permission. They would call me later after AHS gave them permission. Waited 2 days and nothing. Called each day. "We will call you." Finally I went downstairs FIVE days later to find my kitchen light would not work and I stepped in water. it was dripping from the light fixture. Call AHS, found out policy cancelled since I "put a foreign object down the toilet"". I did?? what? Why didn't they call? Why didn't the plumber call to let me know.

I am very please with the company they sent out to fix our A/C unit. The man was very knowledgeable and was fast at fixing it.

We have had American home shield for over a month now and called about our a/c not keeping up with the temperature. They sent out ACS absolute comfort to look at our unit. The repairman determined the compressor was bad and said he would contact AHS to replace BUT AHS only covers freon $10 per pound and we would need 7lbs at $70 per pound. I looked up the cost of freon and got a second opinion. Freon is indeed $10 per pound and more importantly they aren't allowed to release freon into the atmosphere so what they intend to do is capture MY freon then charge me $70 a pound to put my own freon back into my a/c unit.

I am wasting my time writing this solely to protect others from what we have gone through. It does me no other good to waste the time needed to write this. AHS has been one of the worst companies I have ever interacted with in my life. We required the sellers of our home to purchase a home warranty and they selected AHS. We had the home inspected and all was found to be in working order. Upon moving in, everything was still in working order, including the air conditioning. Unfortunately, within 2 weeks of moving in we did have the HVAC stop cooling in our upstairs portion of our home.

The smartest decision I ever made was getting and renewing my American Home Shield home warranty. There is so much more peace of mind in my house in case something goes wrong. I've had to call a few times and I always receive excellent customer service from the American Home Shield operators as well as any service contractor that has come to my house. I highly recommend American Home Shield without any hesitation!

On May 10 our downstairs ac unit went out. It was allegedly repaired on May 23 (13 days later). June 16th same unit out with same problem. Nightmare repairing unit and not completed until July 3 after many calls to Total Air and AHS. During this time, on June 29th, the upstairs Trane blower motor burned out so no ac for upstairs nor downstairs. There was a time period with completely no ac upstairs and downstairs in blistering humidity and heat for elderly 75-year-old husband with heart condition and lymphoma. Numerous calls to both the ac provider and to keep AHS abreast of the difficulties, and finally downstairs unit repaired July 3rd (May 10th to July 3rd) and we slept downstairs still awaiting upstairs unit repair (which I believe burned out due to the excess work the poor thing had to do awaiting the repair to the downstairs unit).

I had a good experience with the plumbing contractor. He was prompt and did a great job replacing the parts needed. Happy to be saving water and money.

Love the quick response, 100% recommend.

American Home Shield is an excellent service. We have no problems at all.

AHS representatives were very nice, knowledgeable, and efficient. The contractor was a joy to work with! He expertly replaced our leaking hot water heater so quickly that we were only without hot water for one day. Yay!

Very happy with all services that have been performed! Highly recommend.

I recently submitted a claim for the garage door opener to American Home Shield and it was a good experience. The door wouldn't open so I called them and they sent somebody out. I visited with the contractor while he was working and he was in and out pretty quick. He fixed it and it's working fine now.

A/C unit went out on Friday of Memorial Day weekend. As soon as Air Doctor received the order we were called. This was exceptional service. He wanted to know how we were impacted and if it was really hot. The owner was so concerned he called on Saturday and sent a representative to see if the A/C could be repaired. It could not but they made sure on the next working day when they could get the part that was necessary they called and came out to repair and we have not had a problem. The customer service from this service provider is the best we have experienced from any of AHS service providers. We would highly recommend this company to anyone.

Great customer service! I've had to call for service a few times and each time I was able to get in touch with a customer service representative immediately. They were always friendly and helpful. In addition, a contracted service provider (i.e. plumber) contacted me right away. The service providers were able to schedule appointments that fit my schedule. I've had to contact a plumber late at night and AHS put me in touch with a 24-Hour plumber who came out to resolve the problem. I am grateful for AHS and will not let them go.

My husband and I just purchased our first home which came with a year of AHS service. We have only been in the home for a month and are BEYOND disappointed with the customer service that they provide to their paying customers. Being first home buyers, they had the opportunity to really sell us their product and keep as a life longer paying customers, but unfortunately, they have done nothing disappoint and frustrate us. I have already determined that I will not continue services when it comes time to renew next year.

I love the quick response time to my request for service. The service company used was very professional. I am very satisfied with AHS.

We had no water. It stopped working so I submitted an online request to American Home Shield and then I called also. The representatives were very responsive. The contractor called me first chance he had and was very responsive. He got over here in a very short time, and was able to solve the problem quickly. He knew exactly what he was doing. It was a good experience and everything is working fine.

Very, very happy about with your company. Happy to be a member with you.

Repeated phone calls, repeated promises from you guys. But you broke every promise. Still no AC. After days of waiting, I'm going to another company for repairs. I'd like a refund on the contract. You get zero stars, and I'd love to join a class-action lawsuit against you.

We have had our AC and washer repaired. Both experiences were completed in a timely manner. With the repairs we have had in the past year, having AHS has definitely paid for itself. Repairs can be costly, but with AHS, they are affordable.

In using AHS I found the agent to be very helpful. The agent took my reported problem, assigned a contractor to fix the issue. I spent less than 5 minutes on the phone. I received a call from the assigned contractor shortly and we arranged an appointment time to repair the lines connected to my hot water heater. The agent from the contractor was neat and very courteous. He replaced defective water lines. I have used AHS twice before with the service and results being as good as my last experience. I am well satisfied with AHS and the contractors they provide.

I have used AHS since the mid 90's on 3 homes to this point. I was very satisfied with the service, responsiveness as well as the overall coverage up until the last 5 years or so. When I have sent in service request, it has become much more about what they don't cover and why than actually trying to get my problem resolved. My latest and most aggravating situation has to do with my AC unit and the fact that I seem to paying more out of pocket for the repairs than "supposedly" what the contractor is being reimbursed by AHS. Like many of you in the southern part of the US, Texas specifically, I experienced an A/C issue where my downstairs’ unit quit working, this is a 5 ton unit that does the vast majority of the overall cooling of our home. Within the last 6-8 months we had to replace bad evaporator coils on our unit in the attic where we paid over $1000 for our portion and according to their tech, AHS paid around $600 to them. But I had to pay to update the unit to R410a Freon from my current 22A system that is about 13 years old.

After filing this complaint, AHS was able to get someone to the house to fix the air conditioner on Monday. I am happy that the air conditioner is fixed but I am only giving two stars because it should have been taken care of without having to file a complaint. The personnel in the complaint department seem to be good at assisting the customer. The personnel in customer service are the first people the customer comes in contact with. They should be better trained in satisfying customer needs.

Excellent quick service.

I noticed when the cabinets had gotten wet that the dishwasher was leaking. I made a claim over the phone and it was no problem. It went very smoothly and I understood everything. It was very clear. The repairmen have all been very nice. It's still on-going but everybody's been fine. I haven't had any issues. AHS has done a really good job and I already have recommended them.

I was told a repair would be covered. When the vender submitted the repair bill, AHS refused to cover the cost. I called and spoke to a number of your people. Each one stated that someone would call me back. That never happened. Very poor customer service. Finally after 1.5 weeks I got a call from Delphine (**) and was told that AHS would send me a $75 gift card to use on my next repair call. She told me that she would not cover the repair cost but that the card would be sent in an effort to make up for the poor service. I have never received this card and am very disappointed in your customer service.

I purchased a home and added Home Shield. About a month later my hot water started giving me trouble. I called Home Shield. Plumber came the next day. Installed a new thermostat. Had trouble again the following week.... same drill. Hot water heater kept blowing the thermostats. Plumber told Home Shield was time for new hot water heater because the problem was internal with the electrical function. There was no problem having it replaced. The plumber was wonderful and very concerned for the safety of my family.

It was last summer when we called about our air conditioner. It was 94 degrees in the house and not getting any cooler. We called and someone was here within the hour. They cleaned it out and serviced it and soon had it running nice and smooth. We paid our co-fee and they were on their way. Have not had to call them since. Knock, knock. We realize that it is on it's last leg, so we have been very satisfied.

We recently submitted a claim to AHS for the air conditioner. It wasn't blowing. I made a phone call and followed up with the name we were given the next day. The contractor came by and looked at the part to order and left. It was very in and out - very quick - and came back 5 or 6 days later and installed it. It took quite a while but they got it taken care of and left before we knew it. It’s working perfect now. We took care of the check. It was a simple and easy process.

We had a leak in a kitchen water line. Set up the appointment online. The response was quick and efficient. Have nothing but praise for the whole experience.

5 days to repair an a/c issue in Florida where it's currently 95 degrees plus is absolutely unacceptable. Add to this that we actually reported the issue on Wednesday and no one got back to us until 2pm Thursday before a holiday weekend....you get the picture - total lack of urgency. We asked for an alternate and they refused.....Really a waste of money - this is not service. We asked for a supervisor and were directed to an answering machine (** who didn't call back). The last time we had an a/c issue we actually lost a tenant due to a similar circumstance.

The contractor was on time. Very knowledgeable about my AC system. After troubleshooting the system, he was certain it was the exterior portion fan motor. He had to order one as he did not have the required fan in his vehicle. When he returned the following week with the fan, it only took him about 10 minutes to replace it. He was not satisfied with the way my system was operating so he did some more troubleshooting and discerned a wiring error left over from some earlier technician's efforts - prior to AHS contract. Repairing the wiring error resolved all problems. This was accomplished in about 40 minutes from his arrival at my house. Great job as the system now runs more efficiently at a lower operating cost! The tech was very informative and kept me informed of what he was doing and why the whole time.

I have not had an unpleasant experience yet with AHS. All the contractors that have been sent to address warranty issues have been very professional in their manner of work.

One call to AHS was all it took and my problem was resolved. Fast and courteous service was provided by the AHS call center representative. The contractor was at my home within 48 hours. He assessed the problem and had the parts he needed to repair the problem right in his truck.

AHS is easy to contact and their repairmen are always on time. They fix your appliance effectively.

We've always been very, very happy with American Home Shield and who they sent to us. Except for the last one and that was Plumbing CNJ. It was not a good experience. The guy kind of ignored the problem and we ended up with a really big problem. And then the next plumber that came out said that people have had bad experiences with CNJ. But we’ve just been really happy with American Home Shield over all the years that we've had it. And we've had it for so long.

Live in Georgia. Air Conditioning Units not cooling house properly. Call AHS (which we have had for around 15 years). They assigned to Piedmont Mechanical. Piedmont came out, determined that main unit needed Freon. Filled it up, without showing gauges to my wife, and charged $350. Sent a report, without our knowledge, to AHS that second unit was not maintained properly, so not under warranty. This despite the fact that he asked if we had just changed filters, because they were clean.

We contacted AHS on June 12 when our air conditioning stopped working. We contacted AHS and then contacted the area service company that was over 90 minutes away. We were not offered a local service shop, just an extremely questionable company. It is now July 3rd and our air condition is still not working. We call AHS several times per week, sometimes several times per day when we are not called back as they said they would. The service company does not return calls or furnish information regarding a date when we might have our unit repaired. No one at AHS seems interested in trying to help us, just give us lip service.

Submitted a request for service on an ac unit. Of course it went out on a Friday in Georgia. They will not dispatch a contractor for any emergency. They actually have no emergency calls regardless of what they tell you. So 4 days later a contractor called to schedule a time. So in all it was 7 days until contractor was at house. He could not find a freon leak. Did not spend much time looking either and 100 dollars later he topped off the freon and left. AHS only pays $10 per pound btw and the going rate is around $50-60.

First HVAC service call was made on Feb 14. I was told service man never entered the property and that he told the tenants the problem was the way they set the thermostat. Second HVAC call was made Mar 10. Repairs were made. On June 25 I received a bill for the Feb 14 service call. I called on June 26 and asked why I was paying a service fee when the service provider never performed any service. I was told I had to pay a service call fee whenever anyone makes a service call, even if they perform no service.

I could write a book of all the horrible experiences I and my tenants have had over the years with AHS, and it keeps getting worse each year, to where the last straw was broken in June, and I cancelled my policy and went with another company, and am considering doing the SAME thing with FOUR more contracts. The person I talked to when cancelling didn't even care after I said that, which just goes to show you where their customer service priorities are now. I can't believe all the 4 and 5 star ratings I see for them on this and other review sites.

My experience with AHS has been wonderful. It had started the night that I made the phone call and then the technician came out the next morning. Submitting a claim was wonderful. It was fast and easy. The contractor they sent was courteous, professional and polite. He called before he came. He ended up coming earlier than he had originally mentioned and he gave me a call to ask if that was okay and it worked out better. He was very determined to fix the problem. We haven't had any issue since.

American Home Shield customer service was quick in contacting the contractor to repair my air conditioner. The contractor scheduled my appointment and arrived on time. The contractor was very polite and knew what he was doing. I would definitely use that contractor again.

We called for a/c repair. We paid the service fee. Tech said they had to order a part. When they came to back, we were told to pay $400 for refrigerant. Not even a week later we were having the same issue. The tech came back out and put a kick start on the "new"compressor. Unit still not working properly. Tech comes back and says it’s the coil. So problem wasn't diagnosed correct. Now they want an additional $350. We spoke with Leroy and the authorization dept and he said we would only have to pay $75.

AHS agents are very knowledgeable and helpful. If you live in a small area, the appointment windows may be unsatisfactory, since the contractor comes from out of town.

Replaced old dishwasher when parts were discontinued. I chose to upgrade to a different model. The cost to me was minimal. The staff was very informative and helpful.

I was able to take care of a tenant in Florida remotely from Alaska with prompt and professional service over a weekend!!!

My upstairs air conditioner was blowing out hot air on one of the hottest days this year! It was a bit of a challenge but the technician finally solved my problem. Thank you so much, it seem to be running better than new!

The contractor was great, I had made another App. for the same day. The contractor worked around the other person. He was neatly dress and very professional. AHS, the only one I will use for all my repair needs.

When we replaced our HVAC last year, AHS was there every step of the way, even correcting the HVAC company in what was covered to our advantage and costing AHS. AHS is peace of mind.

My pool filter broke and the gaskets were not replaceable. With AHS after sending the technician I was approved for a new unit saving me close to a $1,000 repair that I would have not been ready for.

Have used American Home Shield since 05-06. Over the years I have witnessed several visits where technicians try to find something not covered to charge you with. We have 2 water heaters. First one went out and a tech came out and replaced. It went smooth. Second one went out a year later, and a different tech came out to inform us he would need to replace but needed to add an expansion tank due to code restrictions. No such thing. I manage a home improvement store and know for a fact there is no code. The expansion tank isn't needed in our area due to the way it's set up. Plus there isn't a code restriction. It's simply an extra $150. Funny thing is, at my store the part is $60 and we simply charge $40 for labor. But their tech wouldn't do it without adding the expansion tank and American Home Shield low balls you on payout so it wouldn't cover the purchase of a water heater at regular store retail. We had no choice but to go with the expansion tank.

I don't know of any way it benefits anyone having coverage through AHS. My premiums amount to $452.04 a year plus so far I've called them twice this year and with the trade service call fee at $100 each time that's $200 more for the year for a total of 652.04. Plus, I had to pay $22.92 additional on the May 8, 2014 call because they claimed that a T & P valve on the hot water heater was not covered and was secondary. It was leaking and that was the reason for the call.

I have had American Home Shield for years. We've been in this house 18-20 years and we put it in our house. My husband, who just died last August, had put a service before on our heating and air conditioning service to keep it tuned up, and it turned out to be just a fraud. And American Home Shield with my air conditioner just suddenly cut off last week or so, and American Home Shield sent out a new group. They were excellent. They were out here the same day I called. I never had them ever come that quick. I guess they were over in this area and they just responded. I showed them what the problem I was having with another company, and he helped me understand. And so I have terminated that company. I haven't gotten a letter from them yet. But American Home Shield is excellent. I would not ever be without it. I'm glad it clicked with me.

I had to call for my furnace. It took a day before they arrived, but the technician fixed so fast and I had heat.

Fixed the air conditioner with great service.

A/c was not working and they were able to fix in a timely manner.

Comprehensive coverage and quality service partners. Far better than Old Republic Home Warranty.

The worst customer service ever!!!!! We went without heat during our ice storm for about two weeks. I involved the district manager. It didn't help. Once again, we are without air in 100 degree weather. I contacted AHS. I went online per their suggestion. They could not fulfill my online request. Therefore, I have been online waiting 25 minutes plus waiting on them. I am a real estate agent. I will Never Ever send anyone to them again. We had three companies to come during the winter months before, they were able to fix the problem. This was not due to waiting on a part. I will keep you posted as to the outcome. I was told to call the company and schedule an appointment if I did not hear from them. Wow! Customer Service at its finest.

The repairman that came was very knowledgeable with the unit, fixed it promptly and cleaned the air filter in a very short time.

We have been without A/C for a week and now we have to wait another week. We cannot stay in our home and the inconvenience factor is enormous.

From the time I placed my call to AHS, I was contacted within 24 hours of my call from the contractor. I have had AHS for over 7 years and this was the first time my problem was not fixed on the first attempt. However, they were quick to respond and fix it right away. Customer service was very professional and helpful.

I Had to have Hot Water Heater replied recently. AHS was "Johnny on Spot". No problems, I would recommend AHS to every Home Owner.

I've always had good results with American Home Shield. The companies they use to perform the maintenance have always been professional and have taken the time to explain any and all problems.

It seems that every renewal period the monthly charges go up. I don't understand why. It also seems to happen without any warning. Happy with service, but very disappointed with the increase in monthly fees. You would think there could be a discount for being a longtime customer. Guess, that's just wishful thinking on my part!

The wall oven was out of order. The response was fast, a technician came and identified the problem, since there was a need of a spare part that was not on stock it was back ordered. It arrived on time and the technician came and fix the oven.

I have been with AHS since 2009. It was recommended to me by a friend. I have found their staff helpful and friendly. Their contractors have always been the best and quickly diagnosed the problems. So far the warranty has covered my repairs in full. AHS is well priced.

Timely service by friendly, competent individuals on a very timely basis.

Refrigerator repair - Technician was very prompt, had the needed parts and did a great job repairing the problem on first visit.

AHS has always been prompt in response to service request and dispatch of technicians. They diagnose the problem and get a solution in place quickly. If they don't get it right the first time, they will come back at no charge until the problem is fixed. A part went out on my A/C and the technician diagnosed it and it was fixed within the hour. They were out on the same day I called. That is saying something for Arizona!

Submitting a claim to American Home Shield was great. All I had to do was get online and explain what was wrong and just put it through. I sent a claim for my air conditioner two weeks ago on a Saturday evening. I put it in an email and it went to Crouch Plumbing and they got it early at 7:00 AM. They came out immediately and diagnosed the problem and got it fixed that day. The contractors were just great, very positive, polite, and helpful. It was a very helpful experience and it was one that was just pleasant and very efficient and helpful. It's efficient and I have recommended it to everyone I know who owns a home.

I felt the the uncovered replacement by the company sent by AHS, overcharged for a new installed garage disposal.

I have truly been satisfied with services from American Home Shield Warranty program. This program has been a blessing to me in many ways. It has saved me a great deal of money and etc. I remember when my air condition went completely out and could not be repaired. They immediately did the necessary paper work and the unit was here the next day and properly installed by Myers Air Condition service. They were kind, courteous and very prompt with their services. Due to the fact I have a medical condition they wasted no time in ordering the unit and getting it running.

The coverage is a bit limited, but when a covered item needs repair, it is handled quickly and professionally.

The baffle broke in my Neptune Front Load Washing Machine. At first, they thought it was my fault. After further inspection by Dino Factory Authorized Service, they discovered my stainless steel tub had what you call Oil Can Syndrome. Dino's is excellent and they are very knowledgeable. AHS is now replacing my machine at no charge to me through your appliance replacement service.

My oven decided to chose its own temperature instead of the temperature we set on the dial. I called AHS, and a very polite gal helped me open a work-order, and schedule the service call. The Tech arrive right on time, diagnosed a bad temperature control unit. He checked to see if the part was still available for my 23 y/o GE Oven. Well, it turns out the temp. unit's been discontinued for several years, and no longer available. He explained the process of replacing my de-funked oven at no charge to me (beyond the $75.00 service call fee). Since all this transpired on a Friday, I figured that it would be at least the end of the following week before I heard from AHS. Wrong! I received an e-mail first thing the following Monday, that contained 3 new oven models to chose from. I made my choice, and returned e-mailed it to them. My new oven arrived Wednesday morning, along with two installers swap old for new. An hour later they were gone! And so was my old oven and all the trash. My new oven is in place and working great! Thanks AHS!!

Nothing is scarier or more aggravating for a South Florida homeowner than air conditioning trouble in the summer. But between American Home Shield and Automatic Control Air Conditioning, I had no fears and no worries when my A/C system developed problems. AHS processed my service request quickly. Automatic Control responded likewise, showed up on time and quickly diagnosed the problem. Within 48 hours, it was all taken care of.

Called AHS when our tenant said the disposal was not working. By the next day the replacement was in and all was well. We are happy with the service, as we are 1000 miles away from our house and have to rely on AHS for service. Things just work smoothly. Thanks!

The move into my first home was very difficult. American Home Shield has helped us immensely, we are forever grateful that someone was on our side helping us!!

Air conditioning was not working. Called American Home Shield and they were quick to have someone call me to schedule an appointment. Due to the floods on the day I called, the repair was completed the following day. Communication was excellent and I would recommend this service.

The call for service was handled professionally and expeditiously.

I have just finished my first year with American Home Shield. I had to call them on three issues and each one was handled exceptionally. Their operators are friendly and helpful and their contractors have been highly professional and very prompt. I recommended them to a friend and he called me to thank me after his first call to American Home Shield. Very good company and very good value.

I was very satisfied with my 1st experience with AHS. Thank you for delivering!!!

Absolutely worth the premium...this has been a particularly bad year for my HVAC system at my house. My furnace went out during the coldest few days of the winter when the temps and wind chills were in the negative 20's. My service was restored within just 2 days. Then at the beginning of the summer, my AC went out as well...both systems were replaced with new more efficient systems in a short amount of time and mimic all out of pocket expense to me, a single mom without the means to replace either system. I am eternally grateful to the guys at M-K Butler for all of the help they gave me.

I have had a number of occasions to have service under my policy. To date, i have been extremely satisfied with the quality of service and the responsiveness of the contractors.

The first company you sent was not good. Quickly said what was wrong and changed a part. Refrigerator did not work after he left. Second company you sent was excellent. Did extensive work and made sure unit was running prior to leaving.

The contractor was here within 24 hours of our call and cleared the drain stoppage within the hour after arriving.

I highly recommend American Home Shield. The service and promptness are superb. My old refrigerator stopped working. AHS replaced the old unit with a wonderful unit. I paid a $75.00 service call fee and AHS replaced my unit with a $1199.00 new unit. I worry about a lot of things, but I never have to worry about American Home Shield.

After waiting a week in ninety degrees temperature and having to make an appointment with a new company that addressed the problem but did not fix it However my house is cool.

Very happy with the technician - neat, professional, on time. The only issue was that it took multiple visits to fix the problem.

Awesome!! The A/C contractor was on time, resolved the problem by calling AHS to report the problem and get approval for the replacement. All was repaired within a matter of an hour.

Fast, friendly and efficient; quick and professional vendors! Great customer service!

We had our pool filter that the bottom part of the housing had sprung a leak. The first contractor (Champion Pools) came out and denied service without even attempting to do anything, due to I had sprayed some stop leak material on the leak in an attempt to stop the water from coming out. I feel like the contractor was lazy, it was hot and it was my wife that was there. After discussion with AHS, they sent a second contractor out (Expert Pools) who agreed with me because it was very apparent that the stuff I had sprayed on in no way damaged anything. It scraped off rather easily and he wound up finding the leak and replacing the bottom housing. This was thanks to you at AHS who trusted us that the first contractor did not do what they should have and Expert Pools.

Our 30 year old washing machine had served us well but eventually gave out. Unable to find the parts, AHS gave us a reasonable amount to buy a replacement. The contractor was efficient and coordinated everything with AHS. A no-hassle experience.

Our heat pump and inside unit needed replaced. Three guys came and worked all afternoon. Our old unit was not cooling and we couldn't keep warm in the winter.

Very happy with the quick service on my repair. Air Pro Master was very speedy and helpful on the repair.

I had a issue with my washer and they had it fixed for me in no time at all. I was really surprised.

The professionals who came to attend to problems in our home on both our central air conditioning and on our pool equipment were very responsive, arrived on time, and performed their work thoroughly and in good spirits.

I have been a member of American Home Shield since 2003 and have used their services many times. I have mostly had good service (there was a bad service rep in Johnson City, TN but was able to get a replacement rep) reps and the service has always been honored by AHS. I have recommended AHS to all my neighbors wherever I live and have done so with the greatest of confidence in the referral. I have now built a new home and was offered a great deal on service protection for a new build. I have used AHS for this home several times and the reps they send have always been knowledgeable and courteous. I would not think of owning a home without have an AHS service contract on it.

I contacted AHS in April because the downstairs central air was not cooling. Tri's Heating and Air was the company that provided service. The tech added freon and said to call back withing 60 days if the unit did not cool the house. I contacted AHS again in June because the upstairs unit was not cooling and the downstairs unit was making an unusual noise. A tech from Tri's came and told me that there was a leak in the downstairs unit. He added nitrogen with more freon to determine where the leak was located. He also added freon to the upstairs unit. AHS approved a return service call and the tech came today. He said the evaporator coil needed to be replaced. He will return when the part comes in.

The job was completed June 30th at about 2 pm by D & G Garage Doors. A part had to be ordered with the approval of AHS. It was definitely worth waiting for and I will recommend this company. I am so glad I am a member of AHS.

The warranty co was a god-sent for my repair needs. My only concern is there is no emergency #. Had to call another repairman for the overflowing toilet.

Did an outstanding job making minor repair of a/c. Best company I have ever dealt with... I highly recommend!!!

I called and the response time was very quick, the company that did the repair call to set an appointment with me. And when they came the next day they got the job done. Turns out I needed a new control panel and now my oven is as good as new again. I feel happy and safe to have AHS in my corner for any of my household needs.

June 23rd, Home Owner called American Home Shield (AHS) requesting service on Hot Water "Pilot Light not staying Lit" AHS Dispatch: 290389782 Vendor: The Plumber". June 26, VENDOR COMES OUT, does not diagnose problem, only lights heater and leaves indicating if problem exists: “Pilot goes out" call back. Day 2, June 25, Home Owner calls AHS back again requesting SAME Service on SAME water Heater - "Pilot light" not staying lit, Dispatch# 290703572 Vendor: The Plumber. Vendor comes out, same results: "ONLY LIGHTS PILOT" and again does not DIAGNOSE ACCURATELY PROBLEM, only tells Home Owner pilot "NOT GETTING PROPER CIRCULATION in ATTIC".

The contractor was prompt and courteous. He took the time to explain what happened and what he would do to repair it. Your customer service staff are the best. They are always willing to understand the problem and to get it resolved. I could not be happier with your warranty and do not plan to be without it.

It is very easy to get service for whatever is broken in my house.

Excellent service! Thanks.

My experience with American Home Shield has been good so far. I'd recommend them.

My washing machine was making a lot of noise and I assumed it was the bearings. I called American Home Shield and they sent someone out right away. They required a second opinion because of the cost they were told it would take to repair it. I was told Sears couldn't be here for another week, but after calling Home Shield and explaining I couldn't wait that long, they called Sears and got them out much sooner. I was given the option to have it repaired, or given the amount it was going to cost to have repaired, put towards a new washing machine. I decided to purchase a new machine since I needed a larger machine. I feel they went out of their way to accommodate me, and am very happy with their service.

I had RELAXED HEATING AND AIR come out to fix the A/C and furnace. I had asked to be the first call on the serviceman's route. I am a sales rep. I normally leave the house at 6:30 or 7 am. Relaxed's idea of early is 9 am. The serviceman didn't arrive until 10:30 am. He was not finished until 12:30. I think you need to find service agencies close to your subscribers' zip codes. Also, find companies that are able to have their techs come out at 7 or 8 am.

Technicians were friendly and knowledgeable. They came prepared with the proper tools and replacement parts to facilitate a quick and effective repair. Couldn't have asked for more!

We bought an existing home and had been in it less than 6 months when the water heater broke and flooded the utility room. We called AHS for the first time (and wondered would it really work or would we get some kind of run around). I'm pleased to report that the entire experience was fantastic from the CSR at AHS to the CSR at the contractor to the tech that came out and installed the replacement water heater. Professionals all the way. And to top it off, the replacement water heater was a top of the line unit, not some cheapie from a discount retailer. All it cost me was $75.00. No hassles at all!

I have only been a member of AHS for a few years and had never heard of this service before I was introduced to it. My real estate agent recommended it so I signed up for it. They told me exactly what was covered and I have contacted them about 4 times, 2 times for an a/c problem and 2 times for an electrical problem, and each time my problem was addressed immediately and I was very impressed with the service I received. I would highly recommend AHS.

Unit outside making a loud and squeaking noise. Call and next day someone was there to repair.

I was well pleased with the service and speed of my service request order. I went online with request and a repair person phoned me right away. The repair was done and I am happy. Thank you AHS.

I have several of my properties insured by AHS and have been with you for many years. I am a real estate broker and would not go with any other company. So far so good!

In one word, Super! The contractor called to let me know he was on his way. He was on time, clean and friendly. He explained what went bad and why. To my surprise he even had the replacement part with him. No return visit required. I don't think it could be any better.

Second service call within one month. Serviceman said thermostat cover was calibrated with thermostat and it's not. Air went out twice within one month. Had to wait days to get service both times. Same service people forgot me last year.

Heat and Air & Dryer - Very please with both to the service techs.

I have always received great service from American Home Shield. Fast and professional service every time!

I have had several claims with American Home Shield. They have made several repairs to my A/C and heating unit. They have replaced my hot water heater when it blew out. Repair work was done correctly and efficiently by their contracted vendors. It has saved me several thousand dollars. Glad I have the coverage.

Our central air unit went out and American Home sent out a repairman within a few days. We had some trouble with the first man. I believe maybe you should screen the people better that you send to our houses. As customers, we need to feel safe with the knowledge that the people you're sending to us aren't ripping us off. In the end, as usual, you came out on top and we would highly recommend you to all of our friends.

I'm very impressed with AHS and the company they used to replace my hot water heater. I entered a claim in the morning, and had a brand new heater by the afternoon. The workmen were knowledgeable and fast!

We have had occasion to use plumbing and electrical services this year. We have been contacted quickly after notifying AHS of a need for service, and those rendering service have been competent and quick in restoring service. In fact, all of the service personnel who have come to our home over the last many years have been of high quality.

American Home Shield Is The Greatest

Air conditioner had to get fluid to improve the coolness. The company had to come twice but everything worked out. They were fast and courteous.

I don't know the order number, but my electric stove coils in the oven started burning and burn completely out and American Home Shield sent out a repairman and I had my oven back in working order the next. I was very happy to go back to my baking.

Good experience in dealing with the air conditioner company Aldco. They repaired my unit and are knowledge, polite, courteous, professional. They know air conditioners.

Vendors are always courteous, show up on time, complete the job competently.

We have been very pleased with our home warranty. We purchased our new home, and after we moved in, our water heater needed extensive repairs. It took a while for the service technician to order the correct repair parts in, but once they were in, we were fixed up in no time. The cost of this repair alone more than paid for the home warranty. The new appliances have MUCH more technology, and parts can be very expensive, compared to just a few short years ago. Not to mention, even if you are pretty handy and could fix your older appliances, things have changed. My wife & I are 100% satisfied with our home warranty. It was a great choice!

No hot water from water heater. Contractor was on time and within 20 minutes he knew what the problem was.

Everything went ok. Had to wait on a second opinion, just made it take longer to be repaired, was out of air conditioning longer. I have asthma and so does two of my grandchildren. This made it rough on us. So madee to help your customers have less down time, you might want to make sure you are hiring the right people to do what you want done. Thank you.

Washing machine not working. Most of the help has been very good but response time could be better.

I left and went to another warranty service for a slightly cheaper price. I found during the year I was away that the other company's contractors did not contact me or return calls right away, even for some minor repairs. Then I had a biggie, a leak in a slab. I found out that their coverage was only half what I would have gotten with AHS. I am so glad to be back with a company I can trust to take care of my problems!

Ahs is very quick to respond when service is required, the only draw back is some of the company that they uses is questionable. But if you are dissatisfied for any reason with the services that is provided, they will do everything in their power to rectified the situation.

I had listed my home for sale with a realtor & was going to offer a AHS home warranty. Big, big, big, mistake. Once you list your home and you sign up for the home warranty, the realtor calls it in. Well, we were gone for the weekend and 4 days after signing up with AHS, which is for home buyers and sellers, we discovered a water leak but could not determine were it was coming from. It was coming between the walls. The hot water heater was leaking from underneath. It soaked the carpet in the bedroom downstairs. The first technician came out in two days and didn't even think it was the hot water heater & it was called in 2 days later. They denied it saying that it was pre-existing before the contract. So after some complaining and calls from the realtor, they sent another company out for a second opinion. They found the water leak underneath and said they would call it in and I got a call about an hour later claiming that it had been denied again because it was detectable. Duh, it is obvious that it is detectable.

My Tenants called me about the washer drain issue & they are on the 2nd floor condo. They also referred me to a Plumber that would give me a quick service @ a great price. He was late for the appointment by 45+ minutes. He told me that he needed to get a longer cleaning coil and it could take a few hours for $150 - $200. I declined the offer and called AHS. To no surprise your attendant/service was Great! On Time and completed the job in 30 Min. I've been with AHS for over 20 years & very satisfied with your services. I think you should hire Tony The Tiger for AHS Advertising, i.e. "AHS Service is Grrrrreat"!

The first vendor referred to me by AHS came out 2-separate times (first time on 3 June) and the problems with my A/C units was not resolved. It is now 30 June and the A/C downstairs still does not work. And now AHS is making me pay a second $100 deductible, though I reported both problems when I made my original request (my A/C unit was leaking water AND it was not cooling off my home).

Motor had to be replaced. Did a good job.

I am very pleased with the way American Home Shield handles my issues, whether it be with my central air or appliances. The peace of mind knowing that any problem that occurs will be taken care of without a hassle is well worth the price.

American Home Shield is such a great company. You contact them day or night and the turn around time to having someone help you with your home issue is quick.

I had problems with my hallway sink clogging. AHS sent out a plumber and the problem happened again. I want to personally thank them for addressing my needs immediately. Thank you for being there when I needed you.

Any and all experiences that I have with any work orders I've called in have always been handled very professionally and with the problems corrected in the least amount of time. Two of the problems I've had was handled by Bissett plumbing and a/c and was corrected in a very professional manner. I would highly recommend American Home Shield for any home repairs needed. This I would rate as a 10 plus.

Easy one stop shopping for all our home repair needs. Once you subscribe to their service, you simply go to their website and submit your needs. They will then schedule an appointment with one of their services and the bill is covered by AHS, after your deductible. Have several services done from appliance repair to AC to Plumbing issues and although I had an issue with one of their service providers, AHS was quick to take note of my problem and offered a solution I was happy with. SO yes I would recommend them.

Our service call was assigned to Arctic Air Service & Maintenance. They came the next day after I walked into a pool of water in the hallway. The air conditioner had leaked enough that it was in the hallway and two bedrooms. I was very glad that they came out and repaired the leak. The service personnel that came was very quick in finding the problem and repairing the problem.

I have ask for service and got service in one or two days is some times ok. And the same day. Thank you A.H.S.

When my hvac system failed earlier this year, it was not a stressful time because I had American Home Shield. Just a phone call to set up a service visit. We were back online the next day. No surprise costs, no stress.