American Home Shield Reviews

My furnace died and I started filing the claim over the phone, but then I had to go online and confirm. Air Doc Heating & Air Conditioning came out and their service was great. I’ve had problems with my air conditioning in the past 10 years and they’ve done really well. It was wild because I got my new furnace in and we had a cold snap up here in Chicago, and it wasn’t heating up the house. They fixed that. I have a second furnace upstairs that has been functioning okay until the cold snap so now I have to get a new one for upstairs. American Home Shield is okay so far and I have no complaints. I’d recommend them.

My most recent claim with American Home Shield was for a stoppage. I submitted it online and it was easy, however, they weren't very quick to get somebody out. The area that they were sending a contractor from was over an hour away. AHS wasn’t pooling anybody locally which we have plenty of plumbers and stuff local. It would’ve been less time if we use somebody locally. But once the contractors were able to come out, it was good. I would still recommend AHS.

My kitchen dimmer switch was overheating and I submitted the claim online to American Home Shield. The website worked fine and it was very easy to become familiar with. SunBelt Electric came and my friend said that the contractor was very responsive. She was very pleased with the service. I had an issue with a dishwasher in the past and that was taken care of as well. I would recommend American Home Shield.

We were running out of hot water and we shouldn’t have been. I submitted a claim to American Home Shield online and the website was great and user-friendly. The plumber came out and he realized that our hot water heater was set to a lower temperature and that we also had a sensor in our shower faucet that I didn't know about that was preventing further hot water from coming through. It was a double whammy. I would recommend AHS. However, we’re up for our renewal and the cost is at least $400 more for us to renew it. So, I’m a little upset about that. I don’t wanna pay what they’re asking and I don’t wanna not get it, so I’m sort of stuck.

We had a power outage and it put the computer out on my refrigerator. I went on the computer and submitted the claim with American Home Shield, and the process was very easy. The contractor got there that day and he was great. He thoroughly searched the refrigerator and he had to get online because he didn’t know if he had to order a new part, but he was able to fix it without a new part. He went through customer service with Samsung and was able to fix it. He did a fantastic job and we were very pleased. The refrigerator has been working like a charm since the repair.

I wish I could give this company negative stars. A complete headache, customer service reps who don't care and will hang up in your face and they will fight you to the death to keep from replacing anything that is "covered". They told me they do not have a corporate office so there is no one to listen to complaints. Please beware of the false advertising and do not spend your money with this scam of a company!

AHS did end up paying for some of the furnace replacement but only half. I still firmly believe they were responsible for the entire installation.

I called AHS this morning for my first claim. My hot water heater is leaking and needs to be replaced. I filed a claim online, and a plumber contacted me 2.5 hours later. They said they could come "look" at my water heater tomorrow afternoon, and this was still within their required 48 hours response time (the contractor response time is not indicated on the contract).

I made a claim to AHS for an inoperative tankless water heater. My contract covered tankless water heaters, however, AHS was not able to send a contractor to my house that had expertise on these types of units. They sent two different contractors and neither one knew enough to fix the problem. AHS delayed the process and then had the nerve to close my claim on their website without even checking to see if the unit had been fixed! I place multiple calls to AHS in an attempt to resolve the issue, however, their customer service is horrible! It is tough to even get through on the phone and usually placed on hold for 45 minutes to an hour! This is during normal business hours!

Have been members of AHS for many years now and are having a very negative experience how repair for dishwasher is being handled. AHS was notified on 2/2/2019 and has still not been repaired. When contacting technician, he won't call back, and voicemail is full. Have also contacted AHS and still no update. Wondering what the purpose is of having AHS when causing so much headache and that we have to spend so much time on trying to follow up for a service that should be quick and easy.

Furnace went out in December when it was very cold. AHS couldn’t send anyone out for 2 weeks. My furnace was completely broken after two different companies inspected and gave me quotes. It was going to be a full replacement. AHS sent a man to drive by our house but he didn’t come in and never inspected. We had another company looking at our unit and the AHS person said, "Oh never mind" and drove away. He didn’t speak to me the owner of the home. Since were without heat and AHS couldn’t send another person out for one week, we had the unit replaced.

American Home Shield does a good job. Every time I call them for something, they get the issue fixed. When my heater wasn’t working well, I put the claim online and the contractor came out quickly. He called me and said he was coming out here. He was really nice and did well. He explained to me what he was doing. I was pleased with him, and the heater is working well now.

We really like American Home Shield and we are satisfied with them. When we sold our house in Florida and came here, we put the Shield on our big home in Florida. We paid for three years for the people who bought it and then we got them too when they didn’t offer one with our property. Then, over the weekend, we were without heat for over six hours. Our new furnace is about two and a half years and we tried to get heat. I did everything and got it going for a while. I turned the thermostat off, opened a little door and made sure that everything was set to auto then I shut it off. I thought the first time that I pushed it all the way to air conditioning and I was sure I did to make sure that the fan would run. Then, I switched it back on and turned up the thermostat. It came on but it didn’t shut off.

The heating unit was not working and when I filed the claim over the phone, the rep was great. They selected whichever company was next in line in my region, selected what type of payment I was gonna make and informed me that someone would call me back in 24 hours. But it was quicker. I was contacted in two hours. The technician from A-US Air Conditioning of Texas arrived on time and got it all fixed within one hour. He picked up the circuit board, came back and fixed it. He did an excellent job and the heater has been great since then.

The igniter on our gas oven went and the oven would not heat up. It would take about five to six hours just to get to 100 degrees up to 350. So I called American Home Shield and submitted a claim. The techs came and figured out the problem. They had to get a part but came back a couple of days later and fixed the oven. They have done a great job and we have had no problems. I recommend getting a home warranty for everybody and highly recommend AHS.

My dishwasher stopped draining and flooded the kitchen. I submitted a claim to American Home Shield online and the tech that came out was great. He was friendly, pleasant, professional and competent. He fixed my problem right away and now the dishwasher works much better.

My brother is a real estate agent and he recommended that we get American Home Shield or just a warranty program in general after we paid $7,000 to replace an air conditioner many years ago. We had American Home Shield for a while and then, my mother had OneGuard. She thought that I should try OneGuard so, I did for a couple of months and had an issue with a faucet. It took them two weeks to tell me they weren’t gonna cover it. I had them cancel my membership with OneGuard immediately and I went back to American Home Shield and I’ve been happy ever since.

Having an American Home Shield warranty is a good idea and so far, it has been pretty helpful to me. During the time that I spent in my rental unit, I noticed that the heat was not registering on the thermostat so I filed the claim. I've submitted claims online and the website has been good. I haven't had any trouble and the response time has been good. For this claim, the gentleman from Temprite was on time. I even had a phone call with him before he got there and since the repair, the thermostat has been working fine.

American Home Shield is phenomenal. I love them. I needed a water heater replaced, and I went to the bathroom in my tenant's unit and the water started pouring out. Within a few hours of filing a claim online, someone reached out to me. The contractor who came was polite, clean and on time. The communication was wonderful, but he casually offered a free inspection and gave me a proposal on what it would cost to replace a number of items. It's an older unit, and there are things we need to repair, which are on our list of things to do.

My refrigerator stopped working, and I filed a claim for it online. The process was very easy. The representatives at American Home Shield are very well. I have two contractors come out. The first one was from Brother's, and he was very professional and very courteous. He did a really great job of explaining what was going on and what I could expect in the next step. Then I had another one come out from Sears. He was not quite as professional, kind of curt, but I wouldn't describe it as a terrible experience.

I had a leak under the kitchen sink and I didn't know what it was from. I submitted a claim to American Home Shield and it was fairly easy to get it set up. However, their contractors had to come out two different times because of different issues. They had to turn the water off at the main building and then they had to order the right faucet because it was a single hole type. There were just several complications and it dragged out a while. Even so, it wasn't their fault and they were very efficient.

The first claim I had with AHS was for a refrigerator which clogged up. The pan was overflowing so the techs cleaned that out. Then the next day, they came out for the washer and dryer. Something was wrong with the washer and that was fixed. I was very pleased with the service person that came out each time. She knew what was going on and took care of it.

I had a plumbing issue. My toilet wasn't flushing right. When I submitted a claim to American Home Shield, it was easy and fast. I did it over the phone. While my interactions with the plumber went smoothly, the toilet still doesn't flush right.

The DE was going back into the pool so, my pool guy said that the filters were broken. I submitted a claim to American Home Shield online and it was very easy. Then, Knock Out Pools LLC came out and said that the filters were broken and all DE was going back into the pool, so they replaced the filters. Having a home warranty is very valuable and I would tell others to get American Home Shield.

When I submitted an AC claim to American Home Shield, I did it online and it was very easy and convenient. I put it on a Saturday morning, which was not business working hours, and I had phone calls come back on Monday. It was within 48 hours and it was great. The people from Joe's Cooling and Air asked for information on the maintenance and reviewed it. Their tech then checked every single thing. He noted that the unit was rusting and oil was dripping. He then gave us recommendations and told us that we should mainly check the systems. He was good about it. Since the repair, our air conditioning unit is working fine.

We decided to call the insurance company to see if they would cover an issue with the pool and to move forward with other issues, and then I decided to call American Home Shield. The claims rep was outstanding. I wanted to file a claim for certain parts and she got my contract. She came back and said that she was gonna provide a phone number for the local contractor or they would call me within 24 hours. They scheduled an appointment and the technician came within the timeframe they provided. He replaced the cells for the motor and everything has been functioning fine. We were losing money because of the issue, so the repair was much needed.

We always have a great experience with American Home Shield. I submit claims over the phone but I have to wait a long time. The wait time is a bit longer than doing it with the computer. But that's how it goes. One time, my daughter lives on a home that I own and her microwave stopped working. She submitted the claim and the fellow from At Bay Appliances came. He replaced some type of a switch and it works fine now. One thing I really like is that the people, the craftsmen, the workers that American Home Shield uses are always really good. In fact, if I ever wanted any work done that isn’t covered under American Home Shield, I ask them for the name of say a plumber or an electrician.

Even though the wait can sometimes be long, I call American Home Shield. I don't do it online because I feel like I need to explain the situation better. The faucet knob in the tub stopped. It moved left and right, then it cut off with hot water. It was somehow stuck on hot water, but the knob was just turning and it would spew out hot water regardless. The technician that came out from B&K Plumbing was fine. I've had them out before for other stuff. The service was very quick and they got everything taken care of, and there were no issues on that one. I would recommend American Home Shield.

My sink was backed up in the kitchen and I called American Home Shield. They hooked me up with NW Sundance. However, I had to wait nearly a week for them to get here. The rep told me that they were short of plumbers in Salem because NW Sundance is from Tigard which was a 30-minute drive. In the past, it usually takes a day or two which would not be any different if I call a plumber out of a phonebook. But, the contractor did a great job. He was in and out in less than an hour and he cleaned up underneath the sink even before he put stuff.

The GFCI, an electric plug in the wall, would not reset that the garbage disposal that was plugged into. The garbage disposal turned off. It tripped the GFCI a couple of months ago, but I haven't had time to get somebody out here. When I tried to push the reset button, it wouldn’t reset, and the button wouldn’t even move. And it was not on the disposal, it was the electrical socket in the wall that wouldn’t reset. I submitted a claim to American Home Shield online. Their online site was very user friendly. Daniel, the technician, was very professional, nice and courteous. I had fine interactions with him. The only comment he made was he didn’t know what exactly was wrong until he got there. I remembered there was an area on the online site to click electrical but didn't remember seeing anything as far as what exactly is wrong. Other than that, I would recommend American Home Shield. This is the first time I've used them and everything went well.

When we had a washing machine that went bad, A&P Appliance came out and it was fantastic dealing with them. The guy came to the door and even took his shoes off to come in. I told him he didn't have to worry about that but he said it was all right. He was very courteous and accommodating in answering all of our questions so they were topnotch. They evaluated and found out that there was a bearing in the washing machine that was too expensive to repair. So they went ahead and initiated us to go ahead and get a new washing machine through Home Shield.

We had just purchased the house. Our real estate agent signed us up for the American Home Shield warranty and said that we definitely may want to get all of the locks re-keyed so that all the keys would be the changed and be different, and nobody else would have any of that. So, we filed a claim with AHS to replace some keys. The contractor was able to come out and help us within one or two days at the most. They were very professional and I would speak very highly of the way they did the job. Although my wife went about the claims process, I was there when the technician came day to day. The guy did a good job and I'm very content with his work. I've got nothing but high-rank comments and good things to say about him.

We call American Home Shield for service and their service is very good. But when I call, I have to wait at least 30 minutes and then I would get disconnected. Then, again, I have to wait and later when we talk with the people, they are very unprofessional and they don’t know anything. Some of the reps have a very bad accent and I don’t understand what they say. And some of them would tell me to give them my telephone number and we would wait. It's okay. We know that. But when I complained, a lady said they were very busy. I called them at 10 o'clock in the evening, at 7 o'clock in the morning, and 12 at o'clock at noon and they were busy. It's impossible. So, I feel that something is wrong. But the company is perfect, I love it. I've been a customer for many years. We had a claim for the sink and a rooter company did it. We also had for the main water leaking and then for the washing machine claim, the contractors are still waiting for a part.

My toilet was leaking from underneath and I filed a claim with American Home Shield and paid for it online. I just clicked whatever it was that I needed, then it took about four days before they got someone out. The guy who came was super nice. He had to take my toilet completely off the ground but when he set it back down, it was not level. He didn't have the right sealant to seal it. If I sit down on it, it wobbles. This is an unfinished job and now, I'm gonna have to pay someone to come out and fix it.

The AHS rep did a great job when I called to submit a claim for my dryer. She was able to help me get something scheduled fairly quickly. The contractors called me and they came out the very next day. His service was really well. He was really courteous too. He was like a business, and he went in there and he fixed the noise, but they had to come back the next couple of days because the sensor wasn't working. Every time I would turn it on, it wasn't getting as warm. And then, after two minutes, it would cut off. And so, when I called him back, he said something about the sensor, when he went in to do something, something switched. But when he fixed it, it's been working perfectly. I love American Home Shield.

I had a leak in my hot water heater. I called American Home Shield but I got the automated system and submitted the claim that way. They sent me a text saying I would be contacted within 24 hours by Proven Professional and they would make the appointment. Those folks also installed that water heater and they were very nice and friendly. They came out here and did a great job. The heater was repaired and it prevented water from leaking. Having the warranty is valuable and there's always someone I know I can call. With that, I would tell people to check into AHS.

American Home Shield's online claim submission could use some improvement. We submitted a claim due to a non-functioning heating system and it was not easy to get somebody to chat with you online. That's tough because the wait times on the phone are usually well over an hour. We then worked with a couple of AHS contractors on the issue. The first one came out quickly and was responsive the first time but their work didn’t fix the problem. After that, they weren’t very responsive. The second contractor that we used was great but he was located about an hour plus outside of Atlanta so scheduling was tough. It took about two months before we got the system replaced. That was in the middle of winter and so it was terrible. It was difficult to do anything. But now, the whole thing is resolved and we have an entirely new heating system.

When calling AHS I am often on hold for 10-15 minutes before speaking with a live person. I had a problem that was not corrected so I had to have a repair person come out a second time. They are charging me an additional $75.00 for the second trip even though the repair was not done correctly the first time. Their customer service staff speak in circles without answering specific questions. What a mess!!!

Honest review, not one filtered on the AHS website. Read the very fine print in this warranty - there are so many exclusions had I known before closing I would have shopped around. Some of the contractors they send will lie about work performed to make themselves look good to AHS, but you will still have a problem and/or and exclusion. It makes me very angry that they take advantage of consumers. This issue was a plumbing stoppage at 35 feet from the drain, which the technician told them he snaked through the toilet to 25 feet (which is not possible, BTW). This was my only request for service in two years and I was definitely taken advantage of -- I've paid $1,400 over two years to be denied over a trivial fine print issue. Now had the contractor brought the right equipment, that extra 10 feet wouldn't have been an issue to begin with. With my service call I have actually paid $1,475 and NO SERVICE. Buyer Beware!

As per my personal experience, dealing with a replacement of my wall oven since November (now February). Not only the long periods of times waiting for an associate to answer my calls, I'm very disappointed with the service provide by AHS. Just waiting for my contract to be over to get another company for my home warranty. Poor customer support. I sent an email through my account online with a complaint, but no one replied back.

We received our one year home warranty for our new home from our realtor as a gift for purchasing our home. After purchase of our home we did run into a few minor problems such as a water leak under the bathroom sink which was remedied by AHS and some electrical issues; outlets that were not functional that were remedied.

Please filter on their lowest ratings first on this website and you will see a significant number of 1 star ratings in the immediate past. Their custom service and the companies they contract with have gone down considerably in my opinion. I have (had) four contracts with them and on two occasions they have sent or tried to send very substandard companies with terrible reviews. One even made up issues that didn’t exists to try and squeeze more money out of me.

I requested service for a heat pump on January 19. It is now February 12 and we still have a non-working heat pump. Today, I logged my 4th call to AHS asking for help. As of now the part is scheduled to arrive on February 18. None of the people with whom I spoke were able to authorize expedited shipping on the needed parts. Finally, after 45 minutes on hold with no response, I gave up. I wonder how all of those well-trained, canned response givers would feel if their family had to endure one of the coldest months of the winter with no heat.

I made original call for repair on 2 appliances 5 days ago. 1st repair company AHS set me up with only repaired 1 of my appliances and they weren’t in this state! 2nd call I explained their error, "No problem," they said and made another apt. The 2nd apt was also set up with a company that only could repair 1 of my appliances! 3rd phone call...they now have me set up with the Brand company that manufactures our appliances, fabulous! The associate with broken English tells me to call and schedule with GE, fine I can do that. The next day I call, GE has no AHS reds to set your apt...really? Call 4, I call AHS, tell them they need to call, associate says he can’t get ahold of GE and call back tomorrow. Today 2/12/19 - call #5! AHS says they can’t get ahold of GE and they will call back in 2-3 hours??? I asked AHS rep if my experience is typical, her response, "YES" and then she hung up on Me! Purchasers be aware!

Worthless, I have a leak in my roof 7 months into buying my home and of course they don’t cover that. It’s a 3 year old roof. Customer service was extremely nice and I don’t blame the woman on the other end but I’m very disappointed and will never recommend this company.

I had main drain blockage, which is covered. Called in service and both of their contractors never called. I then called someone myself who came out right away and cleared the drain. I then called AHS to file claim and they refused to accept because I didn't pre-auth. So, their contractors never respond and instead of raw sewage I get it fixed, yet they won't stand behind their warranty. I will be shopping and will cancel AHS.

AHS has a stern policy on how things are done, it does not matter if you are in a negative 30 degrees temp and your furnace goes out, they will take their time to get things done, plus you get bonuses of RUDE customer service agents in Tennessee call center. I live in MN and during the Polar Vortex on Jan 30th my furnace broke and they finally replaced it Feb 7th. Imagine being in a cold house for over a week with two kids and the best I was offered was space heater reimbursement up to $125. There were times I was put on hold for over half an hour, there were also times I requested to speak with a supervisor hoping someone else will be able to look beyond the usual and take charge to get things going BUT it didn't not happen. I do not recommend this company.

I've had American Home Shield for about a little over a year now. Called in a request for service regarding toilet leaking in August. Sent tech out but tech refused to go under crawl space. Tech jiggled handle a little bit and flushed toilet twice, then said everything was fine. I receive a $125 service charge. I call and explain to billing that nothing was fixed that someone needed to come and fix the problem I had before it was worse. She put me on a brief hold and contacted the plumber they sent out then got back on the phone with me and told me that the plumber said that everything was fixed and they wanted their $125 service call charge.

Over the weekend I opened a service request ($100) and decided to cancel it, because the issue is intermittent and we were going to check for a fix (not a Band-Aid, like they did last time I called for the same issue), I canceled the request and it said I would receive a credit within 48 hours... The credit never happened. I called into them and found out that although their website gave me a message stating it would automatically credit me back in 48 hours - you have to actually call in and have them send a request to their accounting department to handle it... VERY MISLEADING! I'm in the electronic payment business and have NO IDEA why their system should not be able to automatically handle this. Bad business in my eyes. I'm just glad I knew enough to call in and not trust that it would happen.

I have paid my monthly insurance for 2 years. When my water heater broke, the plumber did not report it right to American Home Shield. Customer service could not help me find a solution besides for me to pay out of pocket $1,500 or another fee for someone else to come look at my water heater. I am not really sure what service I am paying for. This is really upsetting and I haven't had hot water for over a week.

Updated on 02/19/2019: I received a generic response (presumably so they can look good on this website) because I wrote a negative review, not because they want to resolve my problem. I responded to that response a week ago and have not heard back from them. I am now trying to cancel my plans. There was over an hour wait time to cancel my plans so the representative submitted a request to cancel. This was 5 days ago.

I called American Home Shield to file a claim as we were having a big leak. This was my first claim and I only dealt with the automated system, but every time I’ve called in to check and update my coverages, everybody I’ve ever spoken with has been extremely helpful and more than willing to explain things to me. The company that was sent out to be the contractor for the job was wonderful, courteous and helpful. The leak started coming from the garbage disposal, so the guy replaced that and the leak stopped. He also made sure that nothing else was happening before he left. The job was finished within a day and I could not be happier.

The water or ice dispenser in the front of our refrigerator had broken. We could still use it, but we had to pull it out as the water would run all over the place. I called American Home Shield to submit a claim. Then, they had Suncoast out here and the techs were excellent. They had to order the part and did an excellent job ordering. They got it in a timely matter. They then fixed the issue and everything is working great.

Our General Electric refrigerator was freezing up. There was a big chunk of ice in it, where it seems to leak out. I filed a claim for it with American Home Shield over the phone. It’s quicker than doing it online. When the tech came out, he took a look at it and told me that he knew exactly what was wrong and that he needed some parts. He came back next week with the parts and he did a superb job. It’s working perfectly. This ref had been serviced for the same problem for about four times before and they just kept replacing things and it didn’t do any good. This guy said knew exactly what it was, he fixes them all time and he did it. He was very polite and a pleasure to work with. He’s the best. The other techs have been okay but they just didn’t know quite sure what to do and there was hesitation. I’ve had American Home Shield for years and it has paid for itself over and over again. They’ve got a system going that works. When you got a broken appliance, it’s never a happy experience but AHS works and I’m willing to pay my monthly fee for having that service. I'm a realtor and I can tell my clients that AHS is the warranty I use at my house.

I had a rental house which I have since sold. When I had it, I had an American Home Shield warranty on it. I had to call them out three times for different issues. Obviously, I was happy with them then because I signed up with them again for my own house. For this home, I am starting on my second year with them. I'm very pleased with their service and I plan on staying with them.

We have a stoppage and a problem with our bathroom shower faucets. I submitted a claim to American Home Shield online in December. At that time, I was out of the country. They sent a message to my wife, but then nobody came over. When I came back early February, I called America Home Shield over the phone and asked them to send a new technician to my home. The techs were quick to come out. They came over to change a part and then replaced it. Everything works very fine now.

We've had a number of claims with American Home Shield over the last two years and everyone who has come out to the house has always been extremely professional and polite. They've also seemed to be very knowledgeable. They've always been able to figure out exactly what was wrong and fix it. When the water in our toilet was running consistently, we used the online claim service which is very easy to do. We used the website from the phone and it is just very easy to communicate that way. The repair company also corresponded with me right away so I was very happy that.

Submitting claims to American Home Shield has been easy and they fixed our dryer for us. The contractors they have sent have been great. They identify the problem, say they would submit the claim and then we usually get a call back. However, once their person comes out and finds something wrong, that person says that the problem is not part of their warranty. We have a problem with the lighting and they said something needs to be replaced but it's not covered. They also can't fix our microwave but then AHS says they don't replace it so we will have to buy another one ourselves. All the things that go wrong are not covered so there's no need for us to keep them as a warranty. New appliances come with their own warranty, so we won't need American Home Shield for those.

I filed a claim for a busted pipe with American Home Shield online and the experience was fine. With the contractor though, it was not. It was about a week before they actually got out to the property. Trying to get in contact with them was very cumbersome. I called the number and no one ever answered. I left a message and they didn't call me back. When I finally got a hold of them, when they finally called me back to set up the time, it was three days later. When the tech came to the house, he looked at the thing and provided me an estimate and he just left and didn't leave a write-up. It did not get repaired at all. So, It was a waste of $100. Out of all the workers I've put in, this is the worst. I haven't had any issues with American Home Shield’s service contractors but with this one, it wasn't a good experience. Apart from that issue, I'm generally satisfied with AHS.

The toilet was leaking at the floor thing, so I submitted a claim with American Home Shield. I did it online and it was easy, however, it took too many days for the contractor to come out. We had to not use the toilet for four days while we waited for him. Luckily, I didn't have to use that toilet. The contractor came when he said he was gonna come and he had it fixed in less than an hour. Once it was fixed, it has been fine. American Home Shield has also responded when I've had other problems.

We call American Home Shield to file a claim and then they take care of it. We’ve had a couple of calls, and they’ve been very responsive. They have assigned people to come to fix the problems very quickly. I have a tenant that lives at the condo, and AHS fixed a leak in the bath tub. Once or twice I’ve interfaced with the reps, and our experience has been good, so we’re happy with everything. We definitely recommend American Home Shield.

I called American Home Shield to submit a claim for a relay switch that was not working. I spoke to a representative named Joy and she was horrible. She didn’t know the difference between a heat pump and an air conditioning unit and she couldn’t answer my questions. She was rude and they were all rude in the call center where the call went through. They were yelling and screaming at one another in the background. It was not a good experience. Also, I didn’t get any response and I didn’t get an email or anything after she said she would submit the information. Then, I got a great girl that was in Georgia and she was fabulous. She said the information was never submitted. It was not the first time that it has happened to us whenever we’ve called American Home Shield.

The tech came out here for my recent claim with American Home Shield, checked out the appliance and let me know what the problem was. It ended up being the motor to my dishwasher had broken and he said that they would give me a call to let me know when the part was shipped in. Then they would come at my earliest convenience to be able to put the new part in. It took about a week to get the brand new part and it was to be expected. They came out and got it done. The gentleman talked me through what was going on and what he thought might have happened while I was standing there watching, so it was cool. As far as the repairman in the pipe’s place, I like them. It was a good experience.

The hot water was leaking in the master bath so I submitted a claim to AHS. The first time the plumbing company scheduled the service call was between 10:00 to 2:00. I told them I had to be at work at 2:00 and if someone was to come, I had to be at the earliest. At 11:30 no one called me so I called them. I said I had to reschedule. The next available time was last Saturday so I had to wait another week. They said between 11:00 to 2:00. I said that was fine and I was gonna be home. Then, they said that my hour changed and they were gonna be here between 9:00 to 1:00. Then they showed up. The plumber that came was really nice. He said the faucets were loose and he secured it. It’s a double sink and both faucets are very hard to open. He said they had to be replaced.

The only complaint I have with American Home Shield is that when you need to talk to someone, it is so difficult to reach them. Then, one time when I needed something fixed on the dishwasher, the contractor needed to come back several times because it wasn’t fixed. But the website navigation is easy. The refrigerator was leaking water and I submitted the claim with American Home Shield online. The tech from Mr. Appliance was very good, professional, very nice, and knowledgeable. They looked at the refrigerator, ordered the part, came back a couple of weeks later, and repaired it. Everything has been working fine since.

The water heater in my home was not functioning and it had been here for several years. It busted the tank, filled up with water and it had to be replaced. I called it in with American Home Shield which was a turmoil because I didn’t always get someone. I got a recording. It was frustrating. I called back and finally got somebody. My wife told them that I was sick and that we needed to get ready to go to a cancer clinic appointment and that we needed the hot water fixed well. They then called back sometime later and said that a company called Drain Go would be coming up. They couldn't come out that day though. It was gonna be a couple of days before they could come out. So, we couldn't do anything for the three days, except boil our water.

My neighbor talked me into going with American Home Shield and our first claim was horrible. After that though, they’ve all been wonderful and we’ve not had any problems at all. We had a faucet leak on the outside brick on the house and the contractor that AHS sent fixed it. This contractor was wonderful and we had used them before, so we expected to have good service from them. We also had a faucet in one bathroom that was leaking at the base and then at the other bathroom, when we would turn the shower on, it made a squealing noise. The tech said that there was a cartridge that had gone bad inside of it, so he fixed it. Also, the kitchen faucet was loose at the base, I could move it just a tiny bit, and the tech tightened that from underneath. It doesn’t do move anymore, so that was a good call. AHS has gone up on the premium substantially though, so I don’t know if I will do them again but AHS is a good deal.

I've had American Home Shield for a year now and got my contract renewed. I’ve only had two claims with them, in which I submitted the first one by calling in then this last one online, and both ways have been easy. My most recent one was due to a leaking faucet hook-up for the washing machine, where the AHS contractor ended up replacing the faucet and everything has worked perfectly since. The guy who came out was very nice and he looked at it the first time to isolate what the trouble was and then made another appointment to come back and actually replace it. There were a few times where I had to change the appointment when some things came up at work, and his office lady was really nice. She was very accommodating with changing the appointments for me.

When my GE dryer quit working, I went to Rent-A-Center to rent a little dryer because I couldn’t pick up anything to take it somewhere else to dry. Then, my kids moved the GE dryer into the dining room and then they put the little-rented dryer where the broken one was so I have a way to dry clothes. I had a GE repair person named Israel who was so bad. He took a long time before he came out here and when he came, he had to order the parts. This was over a period of five weeks. When the parts came in, he came back and acted pissed off that he had to move the little-rented dryer to put the other one back in. He couldn’t test it unless it was plugged up and that is the only place in the house it would plug up. He was so afraid he would have to do something and I did not like it at all. I forgot all that he did to the dryer as I was so pissed by the time he left.

The garage door motor was running but the door was not coming up. I called American Home Shield, made a claim and was able to get a relatively quick appointment. The tech arrived as he said he would. The service went smoothly and everything has worked since. I’m very satisfied with the warranty. The way American Home Shield moved it where I don’t pay the contractor and it’s all done through the credit card is more convenient and more comfortable rather than dealing with the contractor themselves. I also like the fact that there’s an option that I won’t run the card until the repair is over.

I called to submit a claim with American Home Shield. The issue was a line burned behind the range. When the tech pulled it out, they discovered that it didn’t look like it had ever been tightened on, and the stove hadn't been used that much before, so it burned the line. They went in to replace the line, although the only thing that they didn’t have with them was a new box and they said they glued it back. I'm assuming that was a good fix and so far, it's working. The technician was very professional and he explained everything to me. I would tell my friends that it would be worth the time and money to buy the warranty with American Home Shield.

I file claims right on the website and it's pretty simple to navigate. Even I can do it. One time, the garbage disposal kinda froze up and about 15 minutes after I filed the claim, I got a text message saying somebody would contact me in the next 24 hours. The next day, I got a call from Yamaz Plumbing, asking me what the problem was. I told them and they said they were gonna send a person out. Then they called me the next day and said they had somebody in the area. But I couldn't meet up with them at the same time because I was at work. They asked when we could meet up and we scheduled it for the following Tuesday.

My garbage disposal got stuck. I flipped it on and it started smoking. So I unplugged it and called for the plumber. Putting in a claim with American Home Shield online was pretty easy and the guy who came out was awesome. He was amazing and extremely helpful. The garbage disposal works perfectly fine now. But I also had a few other questions because I had just purchased this home. This house has a reverse osmosis system and I had a few questions about that, and he answered those very well. He was a good guy all-around. He went well above and beyond.

I had an issue with a valve in the swimming pool and it needed to be taken care of so I filed a claim with American Home Shield. I did it over the phone because if you do it online, you can't request a service provider. You would get one assigned to you. If you call on the phone, it's not always but usually, you can request the person that you want. Since I've found a pool person that American Home Shield uses that I think is wonderful, I always wanna use that same one. So I spent half an hour sitting on the phone on hold in order to get that person. It's Competition Pool and Spa and they're wonderful. I highly recommend them. They fixed my issue perfectly and everything is fine now.

I've had experience dealing with American Home Shield in the past and it has been good. Recently I had a claim for my cooktop. I logged into my account and opened a ticket. I did it online as it was a lot easier than doing it over the phone. The technician who came here was excellent.

I submit a claim with American Home Shield online. It's faster and I can get through. On the phone, it rings but it takes forever for somebody to answer. When my refrigerator went out, however, I called to file a claim. It was a Thursday or Friday and unfortunately, no contractor was available to come in until the following Tuesday. But Conner’s Appliance came exactly when they said they were available. The tech diagnosed the problem and he said he was gonna have to replace the parts. Then, he came back with the parts and he worked on the unit for a couple of hours. Everything is working fine.

UPDATED ON 04/18/2019: After misdiagnosis of plumbing problems (no water pressure in condo) by several plumbers, good quality faucet replaced with cheap junky faucet. Still no water pressure. Better plumber comes. Sees immediately that lining of water heater clogging water flow. New hot water heater is installed. I pay out of pocket for bringing it "to code". Leaks and rusts. Different company comes. Says bad install caused leak. Rust is ok.

I submitted a service request to AHS for my air conditioner that is covered under by AHS warranty. $100 service call fee was deducted from my account. A service contractor came out and looked at my unit and informed me there was a leak and they would talk with AHS. I received an email from AHS to inform me that they only covered $10 per pound of refrigerant. A week later, the contractor called to set up the repair and asked if the technician had informed me of the cost of the refrigerant? I said no, but I received an email from AHS telling me they only covered $10 per pound. I inquired about the cost and she told me it was 90 to 100 dollars per pound. I asked how many pounds did my unit require? She said between 6-10 pounds as the technician indicated it was very low.

I called Customer Service 4 times 3 of which the wait time was over I 20 minutes. The last call on the phone with a representative for over an hour and my problem was not resolved. There was a language barrier with led to him telling me I could not get the number to a contractor which is what I pay for. Money was taken from my account for two service calls that were never scheduled. The electrical contractor they gave me was in Western PA and I am in southern NJ.

I have been with this company for 4 years. They always find a reason that the service I request is not covered, that happened with my A/C, my water heater and lately with an electric issue I just had. Save your money and look for another company.

I placed my original service call on 12/29/2018. I had 3 issues, 2 refrigerators and 1 dishwasher. The calls were pretty simple, the technician came out looked at the appliances and stated that there were really no serviceable issues, he wiped the dishwasher soap dispenser with vinegar and said it may not be opening because of hard water build up. The second was the refrigerator, he replaced the water spout and said that should fix the water drips. The last was the refrigerator and he said clean the bottom of the air flow and that should fix the issue.

I had a washing machine repair issue that was requested on 1/20/19. The issue I originally had was that when I pressed the start button, nothing worked, no lights, no noise, nothing worked. Then when the Tech Miguel came I pushed the start button, it did not work as before. He pushed all the buttons and got it to work. He said they probably don't make the part anymore anyway. Then I told him about the water sitting in the tub. It just shows up. That's when he said he would need to order the water shut off connection (or something like that). Since he got the washer to work, I specifically asked, if I can use the washer. He said yes. I told him I turned off the water when I wasn't use it to make sure the water did not fill up the tub, since I had no idea why it was doing that. It took 2 weeks for the part to arrive.

I had been paying for this service or protection for more than a year, I've never but once in last October 2018 call for a service, I cancelled because it was going to take 3 days for a plumber to come home!!! Hello it’s a plumbing issue, you need to get here at least in 24 hours!!! Anyway that is not the issue, the issue is that They went ahead and charge my account $100 anyways.

My hot weather heater stopped working. They want over $850 to replace the unit (labor only). They offered me around $1000 for buyout (unit plus labor). The unit costs over $1,000 at Home Depot. The repair option, forces me to buy a new expansion tank (even though it’s not bad), claims they have to redo to ventilation pipe (even though it’s PVC and ported to the outside) and that they are required to bring it up to current code... Even though after 6 phone calls to American Home Shield and the vendor, no one will answer why it is out of code. AHS is basically a, customer funded, lead generation service, disguised as a home warranty company.

I started out submitting my claims by phone, but I find it is a lot quicker to do it online. The claim process is really easy, but the follow-up is horrible. I waited 45 minutes and even up to an hour on somebody to talk to me on the first or second claim I had. It was so boring. The initial visit by Vic’s Heat and Air went great and the tech was very cooperative. I got a couple of emails from American Home Shield, but I haven’t responded to them because as far as I’m concerned, the claim is still in limbo. When the heater quit, the tech came out and attempted to fix it, although it solved its own problem. I’ve been waiting and Vic told me about how to read the code if there is a blinking light down on the burner, but nothing has happened as usual. Whenever the mechanic shows up, nothing happens and I haven’t had a problem in 10 days, so I don’t know whether or not to go ahead and close the thing out. But I’m very satisfied with him and AHS.

I submitted a claim with American Home Shield over the phone for a problem I had with my washer. It was the second claim on the same issue. The washer was shaking when it was going to the spin cycle. The response time to have someone come out was quick. The guy came out and checked the washer. He told me that it was something that was broken inside the washer and he showed me the broken piece. He set our washing machine on the spin cycle, but it wasn’t making the noise. However, when I went to wash clothes later that evening, it was making the same noise.

The system wasn’t heating the house and it was not coming on at all. I submitted my claim with American Home Shield online and their site was very easy to use. The service I received from the contractor was amazing. The contractor was in and out and the problem was solved. Everything has been working fantastically since the repair. We are very happy with American Home Shield and we wanna renew our contract as soon as it’s up.

I submitted my claim with American Home Shield for an electrical issue. The light switch in the kitchen was making it flicker. The electrician came out and said it was a bad switch. He replaced it and now, it's working fine and it's not giving me a problem since then. The technician who came out was really nice, professional, and helpful. He looked at another switch outlet and said that I could need it replaced, but he just pinched the actual plug, so it fits more securely in the outlet and he didn't have to replace it.

I used American Home Shield before when we had our other house and I usually call them to submit claims. I had a malfunctioning smoke alarm and the contractor never got in touch with us. So, I called him and then the guy went ahead and got us another one. They came all the way down from Savannah, so they hooked us up. There was no problem interacting with the guys from Pace Electrical. It was an older guy and a younger guy. It took them five minutes and they were done.

I called American Home Shield and submitted a claim for both sections of my refrigerator. The freezer and the regular side were frozen. I couldn’t keep fresh vegetables or water on the regular side of the refrigerator. It was very easy submitting a claim over the phone. Everybody was respectful. Also, the techs were awesome. I've dealt with that company before and everyone that they have sent out happened to be polite and business-like. I'm a senior and they talked to me and told me what was what in a very easy way to understand. That company has been great to me. They came out the first time, and they had to order a part for the refrigerator. But I had called them back because I started smelling Freon. It's not the techs fault. It's just that the icebox is old.

I switched to American Home Shield from an affiliate company of theirs last year. I didn’t like the service I got from the other company and that the coverage from them didn’t cover everything that I had in the house. I recently had a problem with our water heater and so I submitted a claim to American Home Shield. I did it online and it was easy. The claim was submitted Friday afternoon and they had someone Monday at 10:00 and then fixed on Tuesday, about noon. The contractors who came were professional, nice and very helpful. They went a little bit beyond their job and advocate for the client, explaining the coverages. And then when they called the warranty company, they explained the issues of the homeowners. So they did a great job on communicating both sides so that everybody’s comfortable with what’s going on.

I had a fluorescent light that went out and I submitted a claim to American Home Shield. I did it online and navigating their website was easy. The technician was fine. He was friendly and did his job in a timely manner. He had to replace the whole light instead of just the ballast because it wouldn’t fit. After the repair, the fluorescent light has been working fine. I’ve had American Home Shield for 10 years and they have always been right on it. Every once in a while, they send somebody who’s new but the service usually goes okay.

American Home Shield's online site is very user-friendly. I used it to file a claim for my garbage disposal when it quit, and then I had a really good tech come out. He checked it. I thought he repaired it but he replaced it. And it only took him about 40 minutes. Everything was good with my experience with AHS.

My hot water heater tripped. I called American Home Shield for a claim and they sent someone out on the very same day. I could not stay home if the heater wasn’t gonna be repaired immediately. The fact that someone could come out the exact same day that I made the claim and fix it very quickly meant that I did not have to be inconvenienced by moving myself and my child anywhere else. The claims representative I talked over the phone to was very professional and courteous. I tried to get the repair added to another claim that I had coming for the same day, but they couldn’t do it because it was an appliance claim.

I had a clogged showerhead and a dripping faucet in the master. The kitchen faucet too was kinda clogged so I went to American Home Shield’s website to file a claim. It was good navigating through their website and when I put in a claim, I get an email right back. But it was frustrating trying to talk to a live person. There are some things that are not on their website to ask, like about a claim. Also, where do I click for a clogged showerhead on their website? There’s nothing there. Every time I try and call to ask questions I get disconnected. They need to answer the phone. People are on hold for 45 minutes. One time, it was two hours, and the lady said, “Hello?” And it was a question about my air conditioning and then she hung up on me.

Having American Home Shield is a great idea because as a woman, I don’t know how to fix stuff. There are some men who are very handy, like my dad. But he passed away and so after that, I signed up for American Home Shield. For someone who doesn’t know much about home maintenance, the warranty is really beneficial. In requesting for service, submitting claims online is easier because if you're on the phone, sometimes you're put on hold and you gotta wait. Most recently, American Home Shield sent a guy from Premier Appliance. I thought my washing machine was broken but he looked at it and figured out that it wasn’t actually broken. He was able to tell me what the problem really was and was very professional. I'm sure if my washing machine had really been broken, he would have also fixed it very well.

I submitted a claim with American Home Shield for some plumbing work for a leak in the shower. Their website was very good and the process I had to follow was very convenient. Plus, I'm extremely satisfied with my interactions with the plumber. They had to go there four times in order to get the job done because we had to do some work prior to them finishing the job, but they were very patient and cooperative. So far, all my experiences with AHS is superb and I would highly recommend them to anybody.

There was a problem with my toilet and so I submitted a claim to American Home Shield. When I called the first time, I had no problem. They sent RK out. There were two toilets, and they had to replace a faucet on my sink in the kitchen. They took care of that and it was fine. They also took care of the toilet that was in my master bathroom. But the problem was when they came the first time for the toilet that's used for the rest of the house, they thought it was fixed. They left and that same day, I called them back saying the same thing is happening.

I initially called in for my furnace in November but the company American Home Shield out to my home didn't fix the problem. The heater would turn on then turn off seconds later and when it did stay on, it wasn't heating. So for two months, I didn't turn on the upstairs heater until it got really cold. Then I told myself I needed to call American Home Shield.

A friend recommended American Home Shield to me and I've had them for a little over a year now. I submitted a claim online for a heating issue and United Air Temp came out. They were really responsive and quick. It took five days to complete the claim and everything has been fine since then.

I had purchased a condo with a washer and dryer. It was working at one point, then the whole thing was shaking and I couldn’t use it. I went through the whole claim process and a woman named Holly handled the claim. It took a little while, but everything went smoothly and there was no problem. American Home Shield sent somebody who determined that the bearing couldn’t be used. It would cost more to repair it than to replace it. I had to go out and get a new washer and I paid for it with my credit card. It took a couple of weeks and American Home Shield sent me a check. AHS took care of everything in a timely manner and everything was processed. They were very professional, and the problem was solved quickly and I was reimbursed quickly. As far as the purchase, I did that on my own but they recommended the washer and I got the one that they recommended. Everything went smoothly and I would recommend them.

When we had a problem with the heating unit, I submitted a claim to American Home Shield online. It was super easy to navigate through the website. A technician came out here within 24 hours. He tried to assess what was going on. He walked through several steps, asked some questions, and looked at the thermostat. It was the first time we’ve utilized AHS and it gave us two things. First is peace of mind and the second is not having the hassle of trying to find a contractor. When I made a request, they did all the searching for you. I would tell someone to give AHS a try.

My washer broke and I called American Home Shield to submit a claim. That process was easy. The techs came out quick. I called on a Sunday night and they had it fixed by Thursday since they had to order the part. They were perfect. They didn't take a lot of time and just did what they had to do. After the repair, my washer has been working well. The only thing was my air conditioner broke. They told me that they were supposed to pay so much percent of it because I had to replace it since it was no good anymore, and I didn’t understand why it worked out that way. Nevertheless, I would recommend American Home Shield to others.

Having the home warranty from American Home Shield has been marvelous because moving to a new area, I wouldn’t know what repairman to call and I didn’t know anyone to ask. I did have a bad experience with one repairman, but then American Home Shield sent a different one out, and the problem got resolved. Other than that one, everyone else that were sent out were wonderful. When I had a plug gone out in my laundry room, I logged in to American Home Shield, submitted my work order, and within the same day, Circle Electric texted me. The tech was out the very next day, and he got it done. He did some work before here and he was excellent.

I had a very bad experience with American Home Shield. A pipe in the house burst and so I called them and submitted a claim. I asked them if they could expedite the repair, and they did. They sent a guy from iPlumb in the evening who tore up our ceiling and told us that they don't cover burst pipes. I asked him what I should do and he told me that he could fix the problem for me at a decent amount. I was desperate then because we hadn't had water all day as I turned it off and it was the weekend the next day, so I told him to fix the problem.

American Home Shield's online claims submission is easy but I wish they had an option where we could choose from a list of vendors that they had. The first time I did a plumbing request, the vendor it was given to never contacted me so I had to call and switch vendors. The shower valve was messed up and I had one guy come out for it. I thought it was fixed but then it ended up still wonky. The contractor responded via text to me, scheduled and then came out three days later. They fixed the problem that second time around and everything’s fine now.

Our new refrigerator kept tripping the breaker every so many minutes, so we needed American Home Shield to have someone come out and take a look at it. Filing a claim with them was super easy and definitely very simple. Within the next half hour, the contractor called me and the service was easy to schedule. Two guys came out. One of them was helping and the other guy was performing the work. They were very easy to talk to. They explained everything well. I asked them questions and they were responsive and looked me in the eye. They were able to fix it very quickly.

The microwave was not working and American Home Shield sent Eagle Head, the contractor. The reps came and checked it. Then, the next day, they fixed the problem. My microwave is okay and it has been working good since then.

I tried submitting the claim to American Home Shield through the phone line, but I held and held and held. So I got on the website and it didn’t take 60 minutes. It was nice and it was quite simple to navigate through their website. I submitted a claim when the compressor fan motor had locked up and it took about five days to get the contractors out. The interaction I had with the contractor went very well and very smoothly.

My heat wasn’t working and when I submitted my claim with American Home Shield online, I was asked what kind of heating unit I had. There was not a part on the computer that specified the heat so I posted the air conditioner. Also, there was no feedback to know that they got the claim. Being that it wasn’t clear, I called on the phone to make sure they knew what I needed and I got excellent customer service.

I contacted AHS in early January because my fridge was not keeping its temperature. I was sent a provider called Preferred AC and Appliance who diagnosed the issue and said we needed a new control board and temp sensors. After waiting for the parts to be delivered for 3 weeks because that is the soonest AHS suppliers could get it to the repair shop the tech showed up to install things yesterday. Prior to his arrival, the fridge couldn't keep temp or make ice, but at least I was able to get filtered water out of it.

Our Maytag washer wasn't spinning the water out of the clothes. I submitted an online claim with American Home Shield and they sent a technician out. The tech texted me to let me know that he was on his way and he then showed up on time. He did what he had to do and he sent the report over to American Home Shield. He did great. However, I've called American Home Shield twice and I'm a little upset that I haven’t gotten a callback from them. The last time, they just told me that I have to wait and that maybe, by the end of the week, someone would call me. I told them that we didn't have a washing machine but they told me that that was the way the process works. It's hard to depend on that if it's gonna take that long. If I have coverage, they should be able to get me back running and going. I would not recommend American Home Shield and I'm looking to see if I can find another company.

The electric dryer wasn't working. I called American Home Shield and they had a guy come out to the house. It's a rental for us, so they worked with the tenants to arrange a good time and then diagnosed what was wrong with it. It was the control panel and they ordered the part and arranged another time to come out and fix it. But it took a little bit of time. It took over two weeks from the time they left the house initially to order the part and then get back to them. Other than that, everything was fine.

When the defrosted board went out on our HVAC unit, I filed an online claim and American Home Shield called me. They asked what was going on and I told them we’ve got a problem. The compressor and the fan on the compressor unit weren't coming on, so the heat we were getting was just the emergency backup. It wasn’t heating the house, so we had to rely on the wood-burning stove to heat the house.

Thus far, I've put in three calls with American Home Shield. The first one I put in, they didn't pay for because the part wasn't covered. Some time thereafter, I made a second call for my refrigerator. They had A and E Appliance Repair do the job and they had to order parts. When the parts came so did another tech but the parts they ordered, I didn't need. The second tech took an hour and saw what I needed. The right parts got delivered to my house and he came back two weeks later. He was very knowledgeable and just did what he had to do. Now, my refrigerator is going again.

My stove would not ignite and we had an outlet that wasn’t working. At first, we thought it was the stove. And then when we discovered the outlet wasn’t working. We knew we had an electrical issue. I submitted a claim with American Home Shield online and it's very simple. I tried calling before and it was a nightmare. You’re on hold for at least 30 minutes. My average hold is an hour. The contractor came in and my mom was home that day. He came in and had it figured out within a few minutes and got it taken care of. My mom said he was a very nice person. He did a great job. Everything’s working fine.

I have been with American Home Shield since I bought my house in 2016 and I haven't had any issues with them at all. Every time I made a request, it was very simple and cut-and-dry. Recently, I submitted a claim because my heater was blowing up cold air. I asked for someone to come and fix it. Within a couple of hours, I got a call from the contractor, Family Heating & Cooling. Their service was very straightforward and professional. They told me when the technician would be out. I asked if they would mind sending text messages to give me a heads-up so I could get home from work and meet the technician, and they did that. The technician came in, diagnosed everything within five minutes, and did the repair. It was a 30-minute process. Since the repair, the heater works and so I'm happy.

The last claim we had with American Home Shield was our washing machine which wasn't cycling right. It would slide in to rinse and when it did that, it would go back to wash again and it wouldn't spin right. We called American Home Shield and I didn't have any problem with them, other than they kept sending the same guy out to fix the machine. I don't think he knew what he was doing. He didn't say the washer couldn't be fixed. He changed out a part in the control dial, then he wound up and changed out the motor. It never got fixed.

We have a furnace that is about 20 years old. It was installed by an outfit called ASI, they're a big heating and air conditioning outfit in San Diego. We have it inspected every year and this year, when they came out during the inspection, they took some photographs inside the furnace. They said that the heat exchanger was badly corroded and that it was subject to cracking, and they couldn't predict when. Therefore, they were recommending that the furnace be replaced.

We had a leak where the Freon is put in. It’s almost like a bicycle tire except that little valve in the center in the stem, where it was leaking at. 18 months ago, we had Johnson Controls. They came out here, said there was a leak, and they replaced the whole line. But apparently, it wasn’t the line. Instead, it was that little bit piece. We wound up paying a bunch of money to get that done but it was not fixed. So, this time, somebody came out and fixed it.

Our first claim with our furnace was really challenging. It took multiple visits from people and we paid for them to look at our furnace when we knew it had a problem. They said there wasn’t anything wrong with it, so then we had to pay the fee again. The guys who came out weren’t very good. They didn’t even bring tools. The companies where they came from didn’t seem as reputable and experienced around here. But ultimately, the issue got resolved. A motor recently needed to be replaced and I had a good experience with American Home Shield on this claim. The company ordered the part and the tech came about a week and a half later and replaced the motor. He did a great job and everything is working great.

Whenever I submit claims to American Home Shield, it's good 99% of the time. We had a plumbing issue which was not covered, and that was a big chunk of change. But other than that, they’ve been good. Their service is excellent and they’re usually right on it. If I submit my claim online, they’ll send a notice through text and email within minutes saying that they’ve assigned a contractor to call me within 24 hours to set stuff up. I find their site very easy to use as well.

We had an issue with the furnace as it would not turn on and ignite so I went online and put in the work order to American Home Shield. Everyone at the customer service did really well. Airtemp came immediately and fixed the problem. It was a very good experience. However, the first service that we put in was when the dishwasher broke and was not draining properly. I tried to get in touch with someone because that service was absolutely horrendous and I wasn't able to. It went on for almost three weeks because the first technician who came over evaluated that there were several things wrong and they had to order parts. So, he ended up ordering six parts that came to the house over a period of two weeks. Then, the same technician came back and said that the right part was not ordered and we had to wait another week for it.

AHS is a great company to work with. I had a claim with them for an electricity issue involving a burnt-out light bulb. The tech from Light It Up Electric came out. He called ahead of time letting me know he was on his way. He was very punctual, friendly and professional. He put on little booties to protect the flooring here in the house to make sure no dirt was brought into the home. It was a one call resolution and the claim was completed in 24 hours.

There was a time when I had to get my hot water heater replaced. I submitted a claim online to American Home Shield. Navigating through their website was a breeze. After about 24 hours, Kelly's Electrical Service came out and their techs were nice guys. The wiring to the hot water heater was bad and they redid that for me.

The heat in my home wouldn’t blow any warm air. Initially, I made an appointment with American Home Shield through the internet. I had a magnet with my claim number on my refrigerator, so it was just a matter of putting in the number and explaining what was going on with my faulty appliance. I did this prior to business hours at around 6:00 in the morning and around 7:30, I got a call. A company contacted me but that company couldn’t handle the claim because they didn’t deal with water-sourced heat pumps.

I was very displeased with Selina, AHS's rep. She was a **. I did not understand her and I kept telling her to speak slower, but she would not listen to me. I have two different houses, and she put two different things. I have a swimming pool in my other home, and I told her that I had new machinery with the swimming people and that I had leaks somewhere. Then she wrote that I had leaks in the machinery, which was totally not what I said. So, she wrote everything wrong there. I have two central air conditioners, one on the ground and one on the roof, but she said that I only have one central heating unit and that it is only downstairs and it wasn’t working. However, that was not what I said. The one downstairs was working but it was not working correctly, while the one upstairs wasn't working.

I enjoyed my experience with American Home Shield. Submitting my first claim, which was regarding the heat, was not a bad experience. I did it online and the process was simple. Then I got an email and a text message within 20 minutes. The contractor was able to come out that day, but I wasn’t able to meet with them that day. They came out the next day. The contractor was quick, on time and let me know when he was coming.

My hot water tank was shutting off every day. I called in a claim with American Home Shield and they sent out C & J Services LLC. The tech arrived after a couple of days and he was great. He fixed the relay switch and it was crazy because it was the same thing that we had fixed a year ago. So before I even reached out to AHS, I called the contractor first to tell them that and to ask if there was any coverage on the repair.

When my dishwasher went out, I called the American Home Shield's number and gave the information. They got the appointment, and the contractor, Unitech Appliance, contacted that same day. The contractor came out the next day and they got the dishwasher fixed and working. American Home Shield is okay. We’ve had two claims in the past, and both were handled professionally and quickly, so we’re happy.

I submitted a claim to AHS for my air conditioner. The contractor from ACE was able to get out there quickly. They were out there twice. They were highly professional and they got the job done. So far, the performance has been good since the repair. I'd recommend American Home Shield.

The evaporator coil of our AC had to be replaced. I went on American Home Shield's online site, which was awesome, and submitted a claim for that. The contractor who was sent out here took care of everything that needed to be done. It was quick to get it done, so it was easy to schedule. The part came in quick, and he was able to get it in the next day. He made sure to let me know what he was doing. He asked if I minded that he left the front door unlocked and came and went through between the unit outside and going up to the attic, of which I didn’t mind. AHS also sent someone out for plumbing, and I scheduled all that online at the same time, so it was very easy. I love that I was able to do that. I have definitely recommended American Home Shield.

There was a property that I did a renovation on and it had an American Home Shield warranty on it. The owner was in Singapore and I was managing the property for him. AHS sent out Mr. Appliance and they were fabulous to work with. They showed up on time and they got their work done. It was the second time that they’ve been out there and they knew what they were doing.

It was 50 below zero and the furnace went out. We didn’t have any heat. While I have done claims online with American Home Shield, this was an emergency. I called because I wanted somebody as soon as possible. The reps at AHS put the calls out and they said that the serviceman would call us within 24 hours. The next morning, I called again and they said that nobody has responded yet, but they were trying to get a hold of people. A day and a half later, they got somebody from Zion Heating and Cooling to look at my heater. My husband said the tech was nice. Although he had to go out as he needed a couple of parts, he was able to repair my heater after four hours. I have been with American Home Shield for 15 years. This is my third house with them and so far, I keep renewing the contract as every year, I get my money for it.

I personally chose American Home Shield for my home warranty and my experience with them has been great. I had a problem with the water heater so I called the service. The contractors kept me informed and gave me enough time to schedule, which is great. The techs came on time and fixed the issue without any hassle. The job was done professionally and they explained everything.

The pipes outside needed to be fixed and I filed a claim for it online with American Home Shield. Using their website was pretty simple. American Home Shield people were friendly as well. The contractor was able to fix the problem and since then, the heating element has been performing well.

This company used to be very good, not so much anymore. We recently submitted a repair request for a faulty dishwasher. We were not supposed to be charged until after the repairs were completed. It’s been over a month with no repair in site. However they did charge for the repair that has not been done. I have been on the phone every day with customer service but they just tell me the same thing, I just have to wait. This company just isn’t the same anymore. They used to answer the phone right away. Now it takes 30 minutes before someone answers. Then it’s very hard to understand the person on the phone. The vendors that they use are less than favorable. Also the rates have been going up considerably every year. Save yourself time, money and aggravation, stay away from these folks. When something breaks just have it fixed yourself.

There was stoppage in my bathroom sink and I filed a claim for it with American Home Shield. Navigating their website was easy. The contractor was available the next day but I was not, so he showed up in two days. He was very available at any time. He showed me his instruments, showed me what he was doing and showed me what the cause of the stoppage was. There was hair and grease in the pipe. He was able to fix it in 10 minutes and I was very satisfied. Overall, it was a very good experience. The warranty has been very valuable to me.

When our hot water heater stopped heating water, I went online on my phone to submit a claim to American Home Shield. I was amazed because I got a phone call and a text. I got a text from American Home Shield, as well as an email, that our claim has been submitted and who it was going to be with, with their phone number. Then I got a call from the company and they said that they have an opening that afternoon, between 3:00 and 5:00, and that someone would call.

Some of my experiences with American Home Shield are great and some are not. My concern is that I come out with the benefit of having an insurance for my home and because there are some things that you can do on your own. But so far, all the technicians and the people that I’ve dealt with have turned out to be really positive. I had issues with my washing dryer, my dishwasher and my microwave. I called AHS and the reps were helpful, kind and knowledgeable. The techs repaired it all for one service call fee, and I was happy with that. They made me feel special because of the things that they told me and the things that they helped me through. If I had called a regular service person, I wouldn’t have accomplished as much as I did.

We had what amounted to a loose wire in an outlet. I filed a claim for it through the internet, although I would have preferred doing it over the phone because I have to call anyway to get the dates and the time scheduled. But when I checked to see it, I was asked to do it online. The technician who came was excellent. He had a very good personality and I was very impressed with his professionalism and attitude. He repaired the outlet properly and it's been working well.

When you call American Home Shield to book for an appointment, they charge you a $75 fee before you even have the service come. What happened to me was that I found out when I talked to the actual plumbers that what they were gonna come out for and do wasn't covered under American Home Shield's warranty. AHS didn't tell me that. They have already charged my credit card but I cancelled the service. I called AHS and spent 45 minutes on the phone with somebody who was completely incompetent so I just wrote an email saying that I had a terrible experience on the phone and that there was no reason for them to not credit me since I didn't use the plumbers. But I am yet to see the $75 credit. AHS is still my home warranty provider for the next six months but I am not thrilled with them. Their customer service should be more empowered to help customers.

I submitted a claim for my washer over the phone to American Home Shield and had an outstanding experience with their rep. Their contractor came and replaced what he needed to. Though his service was good, he could have explained a little bit more of what he was actually doing. He found an additional problem that prompted me to open another ticket for the plumbing. He also ran through some tests, tested the product out and made sure it was operational and he left. At the time, I didn’t sign or acknowledge anything. He could do with some more customer service skills. Still, the washer has been performing well since the repair.

I had an ice maker that failed and I submitted a claim with American Home Shield, then the service provider called me and scheduled an appointment. The contractor for the refrigerator issue was courteous, knowledgeable, and professional. He took care of the problem. The ice maker was replaced and it now works and seems to be fine. I had another plumbing claim with AHS, but we haven't quite gotten things resolved yet with the plumber, so I'm still waiting to see about that. Nonetheless, I would recommend AHS.

I prefer to call American Home Shield when submitting claims and when I had a dishwasher and dryer issue, a very professional person came out and he was on time. He called ahead and spent time troubleshooting. It was good. I have no complaints about the service person and how that was all communicated. AHS was quick to approve everything and they had a very good service. They didn't fight the issue and I got everything I needed to resolve it.

I moved from Colorado to Florida and have had American Home Shield since October. When my garbage disposal stopped working, I submitted a claim with them, which I did online, and it was very simple. The young man that came out was extremely nice and answered a lot of my questions. It was my first claim so I didn’t know what to expect. I asked him what would’ve happened if the garbage disposal was blocked and couldn’t be repaired, and he said it would then be replaced. Things went really well. He was able to make the repair on the same day when he came in. He just got back out to his truck and got a tool and even left me with the tool. So, I was thankful for that. The garbage disposal is now working fine and hopefully when I’m able to cook a lot, then I can make more mess and have to have more use of it. I would highly recommend AHS and I would get it for the other house that I would buy.

AHS has been been fabulous and I recommend them to everybody. My sister who lives in Miami has another home warranty company and they’ve been horrible. And I told her to get American Home Shield. Even my Mom has them, so she's finally switching. So far, AHS has sent techs who have all been super nice. Recently, I submitted a claim over the phone because I could never remember my password. They sent out Orlando Sears and their professionalism was always good. Everything was great.

The heat was not working on our heat pump and the techs that AHS sent came out really quickly and took care of the replacement coils and added some Freon. They were personable and easy to work with, and I felt like they took good care of us. The HVAC has been performing great since the repair. The day-to-day operations in our home became a lot more comfortable and hopefully, we will save a lot of energy because the thing was just running and running and blowing out cool air.

The garbage disposal was getting clogged up whenever we were trying to do the dishes, and it was inconvenient. I submitted a claim with American Home Shield over the phone. The contractor who came out was professional and did a great job. We were all thankful that the problem could be fixed fast. We've had AHS for seven months now. My dad had them and he had a good experience. From what I have seen, AHS is the best company to go with.

I got up one morning and the heater was not working. It was blowing cold air. So I went online and placed a request with American Home Shield. They got back to me within a very short period of time and told me who they were gonna send out and that they would be contacting me. Then this company called in that afternoon and set up an appointment for the following day. They got out as quickly as they could, but just before they arrived, the heater was back on and I couldn't believe it. The repairman checked everything, went up into the attic and cleaned everything in case dust or dirt was causing a misreading on the system, but he couldn't find anything specifically. Then he left me his direct line in case that it continued or if it starts doing it again so that we can get the appointment set up quickly. The repair service that AHS recommended was excellent.