American Home Shield Reviews

We filed 2 or 3 claims and one was the air conditioner and American Home Shield hired really bad contractors every time. We had to have the AC repaired every year because they could never get it right. That was not something we were very happy with. We never had a problem submitting a claim, other than they changed what they covered a couple of times. Most of the contractors were really good. And they did listen to us when we told them that we did not want a particular contractor back. So, they did a pretty good job of that. Other than the air conditioner, they fixed everything right. But they never got the air conditioner right so we switched our service to someone else.

My experience with American Home Shield has been nothing but excellent. If I needed to report or file a claim, it might be 11 o’clock at night that I’ve had to report, I can get online and do it and then they call me the next day. All the girls that I've ever talked to are nothing but sweet, understanding and very, very courteous. The only thing that I ever had a problem with was that my ice maker went out twice and the first time they sent out Sears and the man was not very friendly. He looked at it, ordered the part, came back, was still not very friendly.

The most recent claim was not really a claim, but it’s been fixed fine. However we had one issue a year ago and it took five times for them to come out, and we kept getting charged. And they say the electrician would come out so they have to charge us again. It was a big hassle but it all got straightened out. Everything has always been good except that one episode.

Love the ease of the website. If I have to call in...the customer service is always great. You have the best contractors!!

Nice Air did an outstanding job repairing our Air Conditioner.

I went online and submitted a claim with American Home Shield and they got back with me. It was an easy process. I was here when they came and they were very knowledgeable, took their shoes off, did the work, and showed me what was wrong. Performance since the repair is perfect, not any problems at all. It was a good experience for me. I would recommend AHS.

We have attempted to use AHS twice and have to fight and argue to get what the sales pitch describes. I am canceling my contract and advising anyone else to run from AHS. If you have any doubts about what I am saying, try to contact customer service and see how long you are on hold.

My dryer wasn't working. It was going around but it wasn't heating. American Home Shield came and fixed it. The repairman was very good.

Overall my experience with American Home Shield has been positive. I had to turn in two service requests pretty much right together. I had an issue with my hot water heater and then I had a water leak in where the hot water heater was. Those were very easily taken care of and very quick, and had no issues so I was very pleased with that.

I came home from work and there was water coming out of the ceiling. We built it but my house is 16 years old and it was the original water heater. I found out how to turn the water off and then I called American Home Shield. They have been absolutely fabulous. But I'm not happy with the plumber that had been here. I called to let AHS know that they probably don't want to use that plumbing company anymore. The guy who came out had no intention of working at all. After he could sit at my dining room table and the air conditioning to do his paperwork... he then told me that he wasn't gonna do it that day. I was very upset and my son, whose girlfriend had just come in from out of town, and they had no hot water the whole time they were here. This happened on a Wednesday evening, and we went until Saturday without hot water. I was very disappointed with the plumbing company.

AHS has the worst customer service of any company I have ever dealt with. Every time you speak with an AHS representative, we get told a different story. The last representative we spoke with on Tuesday, October 7, 2014 actually said we should not complain about not hot having water for 2 days, because he had to go 3 weeks without hot water. It is impossible to speak to anyone who knows the policies and can actually help the paying customers. Our Water Heater went out on Sunday, October 5th, 2014.

When the problem started, my son was gonna take a shower when I noticed my ceiling was leaking. So I called American Home Shield (about two months later because I forgot I actually had it lol). When I called, I thought maybe I would have had to explain what was going on, and I didn’t. It was just awesome. The contractor was very courteous. When he came in, he removed his shoes. I have hardwood floors so I told him there was no need but he wanted to do it anyway. I told him where it was at. He was like “No problem - I'll take care of it.” And I thought maybe he wanted me to stay up there with him. He was just like “Ma'am, it’s up to you. I just want you to be comfortable.” I honestly didn't expect that he wanted me to be comfortable in my own home.

Submitting a claim to American Home Shield was excellent. We had an AC problem. Communicating with their reps was also excellent. We turned in the claim on Friday. The contractor called back within an hour and they scheduled an appointment for Monday. It now works okay. It was repaired properly. We've found the service to be excellent. We also had an issue about six weeks ago but with our ice box. They repaired it twice. It didn't work and the third time they replaced the ice box, so our service with them has been excellent. We've been customers for years. We recommended many customers to them.

The experience was rather good. The timeline was respected. The contractor was courteous. Customer service was polite and made us understand what was covered and why.

10/16 - Received replacement refrigerator. American Home Shield allowed me to upgrade (pay additional cost) when ordering replacement refrigerator, and their representative appologized for the delays in service. I am assured by both the company and friends and family members, that the delays that I experienced are not typical of service provided by American Home Shield. While the experience was long & with frustration, I must say that in the end, I am satisfied with the results. The Case Manager assigned to my case was very nice.

We've been with American Home Shield for years and years, and each year we continue to renew and we're well satisfied. We had a problem with the pool pump and there was no problem submitting the claim. We always request for Reflections and they always do an excellent job. The service people are very informed. I haven't had any problem with the pool pump after the repair. It's working all right.

My experience with AHS is that their contractors show up on time, are clean and they get the job done. Since I joined, I have their plumbing & air conditioning contractors and they also replaced my 75-gallon water heater. I am satisfied with their service and glad I joined the program.

American Home Shield were supposed to come out last Friday and no one ever came. It wasn't an emergency so I called and left a message but they never came. Prior to this though, everything had been fine with them. My toilet was not flushing properly and they had come out once before and repaired whatever was on the inside that needed to be done. And then I noticed that it's doing it again so I wanted someone to come out while I was still within that window of repairs. With the exception of this last when they didn't show up, everything has been fine. I had a wonderful experience. American Home Shield was great and interacting with their sales representatives was always positive. I usually do everything online and they get back to me very promptly. They're very efficient. I'm renewing my contract.

My experiences with AHS have always been positive. As a former realtor, I highly recommended this policy to all my clients. I never had a client that bought a pre-existing home NOT purchase this policy. Now, as a single woman, I definitely have this policy and would not consider NOT having it.

AHS has helped me 3 times within a few days in summer. My AC went out and due to the fact that I have two dogs and live in the desert, they had someone at my house in no time. I have actually now contracted my service with this company since they were so reliable. I tell everyone I know that is a homeowner that they too should purchase AHS. I am very happy with your service!

Contractor (MS appliance) was professional and timely from initial visit to ordering parts and installing them for my oven door. He was clean and knowledgeable.

I have rarely had a problem with AHS; from the time that I make the request (I always used the online portal) to the usually immediate response from a contractor, to the completion of the issue, I have been pleased. I have had a water heater replaced, maintenance done on my AC, my ceiling fan repaired, and various other issues that arise when owning a home. Their customer service reps work with you if you need to make a change in appointment or even a contractor, and their deductibles/out-of-pocket costs over the last fifteen years have only arisen nominally.

The dishwasher broke in May. This is October. Since May, AHS has sent 5 different vendors to try and fix it. It has never been fixed and since May I have been washing dishes by hand, eating off of paper plates or eating out. AHS finally said they would replace it, but guess what? My dishwasher is STAINLESS. AHS considers stainless a color and will only replace with black or white. They are only willing to give me 2/3's the cost of replacing my dishwasher, which was new last October. There is much more to this story, but suffice to say that I will NEVER have an AHS policy ever again.

On September 26, 2014 I called AHS to report a problem with my washing machine. The washer, in the spin cycle, was making a horrible loud screeching sound. After I made 3 calls a repair company finally responded and sent out a "repairman" on September 30, 2014. The repairman was rude from the start, and did not communicate well until the end when he said that this was too big of a job for him and he would report the problem to his supervisor and I would hear back from the insurance company. Several days passed and I received no call.

When I filed a claim it took a while for the service guy to show up because he was busy with some other jobs. But finally, they came and the problem was solved. There was no problem submitting the claim. The only thing is getting in contact with somebody from American Home Shield which is very difficult. It's not a consumer friendly number. You have to constantly wait and listen to all kinds of messages and music. And after about 15 or 20 minutes if you're lucky, you'll get somebody on the line. There's this constant hassle that I have to again pick up the phone, dial the number, call somebody and explain and it will take another 30 minutes of my time. And that's the annoying part.

My husband called for service on Monday 09/29/14 due to freezer issues. The service tech came out and said parts needed to be ordered and they'd be in on Thursday 10/02/14. We followed up on Friday 10/03/14 and again on Monday 10/06/14. We had to keep following up because American Home Shield did not follow up with us or call us back when they said they would. Because the parts were never ordered until one week later, Monday (10/06/14), all of our food went bad. We have 3 boys. Eating out every night is not an option. Over $300 worth of food was thrown away.

I have never had worse customer service! I put in a service request for my furnace which is not turning on. 24 hours later no communication from them, when I call they said I was on my own to find a provider because they couldn't. The first provider I called said they could come out today but they were leary of working with American Home Shield for payment. It turns out American Home Shield was not truthful about not finding a provider they just didn't call to find one. Not worth the money! Don't be fooled by their fancy website etc.

My most recent claim was for some plumbing under my sink. Everything went really smooth with their claims rep. I called to make the appointment and got a name and the guy called me the next day. Then the guy who came out had it fixed in five minutes. He was real good about it. He came in and diagnosed it and fixed it real quick and he was out the door in half hour total. I've had two claims that I can think of with American Home Shield. Both of them had been taken care of expeditiously and the people that came out and did the work were good. I recommend them all the time.

The most recent claim I made with American Home Shield was one that we actually had someone come out and work on today. We hadn't had any previous problems; it was just something that started happening over the last week or so. We went online to file the claim. My interactions with the contractor overall was pretty positive. But what we do normally find is when the contractors come out, there are often things that aren't covered that we get charged for, which is again the case today. We are kind of leery about that now that usually what they find they say they don’t cover, and so we still have to pay $75 but then also whatever their fee is on top of that. At that point, we'll start weighing whether or not the home warranty insurance is actually working. Overall, American Home Shield is user-friendly, but I'm less confident with the contractors.

I would like to thank the customer service dept. at American Home Shield for taking care of my AC issue. The 1st AC company did not see/notice/realize that one of the lines had a leak. Their tech filled the unit with Freon (temporary fix/band-aid). The 2nd company, TexAire, had to be sent out and correct the problem 2 months later once all of the Freon had leaked out.

These are the worst people to deal with their lack of customer service is incredible. I purchased my home October 31 2013. The seller a consumer paid $435 for my home warranty. In November of 2013 I made a service call because the heater would not come on. The tech came out and finally got it working, he said that I needed a thermostat. He told me to buy one and call and they would put it in. The contractors name was Air Pro. The air conditioning would not come on with thermostat again so I had already bought a thermostat and called back a different contractor was called.

09/27/14 - AC Breaks down. I call AHS immediately. 9/29/14 noon, Repairman states it's the compressor is broken and will be ordered. 9/29/14 6pm, I called AHS to get an estimated date of completion, they state it would take 7-10 days. I told them we were at 100 degree weather that it was unacceptable. They said that their rules state is had to be 105 F for them to expedite the parts. I asked the source of that statement, they say that it was at their discretion. They asked me if I wanted to cash out and find a repair company that would do it sooner, and I said depending on what they would be offering. They told me that they would order the part and that the cash out dept would call me to give me an offer in 2 days. They stated that if I cashed out I would be responsible for the shipping of the part back to the warehouse. I said OK. I asked them several times that if getting an offer would stop the part ordering process and they said no.

We had filed a claim earlier before this recent one and a guy came out and fixed it. The new part he put in wasn't actually the part that we needed, so the dishwasher was still messing up. So he bought another piece that he put in and now it works. It was almost like a trial and error but he was very courteous and well dressed. It didn't take him long once he figured it out and we did a couple of washes and he said to let him know how it works. We told him that everything was working good and we had no problems at all. He knew what he was doing. So my overall experience with American Home Shield is wonderful. Every time we called and asked to get something fixed, they have been right on the spot and helped out immensely.

This is my second time having American Home Shield. They are normally ok with responded to the consumer needs but this time I have had the worst experience. My plumbing started leaking so I called them. They sent out a company that automatically made a diagnosis without even running the water. They diagnosed the link but had the wrong spot. I tried to tell American Home Shield what happen so that offered me a second opinion. They sent me the new contractors info, come to find out it was the exact same company as before.

Every service call and experience that I have had with AHS has been exceptional. Believe me there have been many - two refrigerators, water heater, garbage disposal, microwave, oven, HVAC. My home warranty is something I would not do without and highly recommend.

My most recent claim was for the AC. The motor broke but everything was great. Everything went smoothly when I submitted the claim. The service was satisfactory and everything is working as promised.

My issue was resolved spectacularly! After posting ON THIS SITE things really started going right. AHS responded to my post and within days a second opinion repairman was scheduled & he confirmed the 1st one's finding (that the washer needs to be replaced). AHS then contacted me immediately for the update.

The problem started probably a week ago and it was a leaky shower head in my bathroom. I had no previous work done to it. Once the leak started dripping worse, I contacted American Home Shield. I submitted my claim online. It was very easy to do. My husband said the contractor was very nice, knowledgeable and got the work done and cleaned up the area where he was at. After the repair, the showerhead was excellent - it was beautiful.

I was having a problem with the bathroom commode about a month ago and contacted American Home Shield. My wife was said the people that came to repair were nice. They called on the way to tell her what time they’d be here. After the repair, the commode no longer flushes on its own. American Home Shield was wonderful. I actually recommend them to my friends.

My last experience was great. Of all Home Warranty companies American Home Shield is the best in the business. This was the first time in 16 years I have put in a claim for something and received a call from the contractor the same day (The Claim Was Made) to set up an appointment. The contractor was on time and the problem was solved. By the way, your Customer Service is very courteous and helpful.

I filed a claim online for my air-condition. They were very prompt and did a very good job. They always do a good job and I would certainly recommend AHS.

Our experience with American Home Shield has been really good. My refrigerator was giving me problems for about 6 months and finally after many attempts to fix it, they replaced it, which was really great. Everything is fine on the American Home Shield side. I constantly recommend them especially to a lot of single women that don't have a man in their house. And just for a small fee, you have a guarantee of everything being okay in your house.

My most recent claim with American Home Shield was about a month ago. No problem submitting the claim, as well as with the people who come and do the work, except right now the man is here fixing the air conditioner and he tells me that they don’t pay for certain things. Other than that, I have had no problem. They come when you call. That’s the great part, especially when you’re dealing with something that you need. I feel comfortable that I can just call and have it fixed.

So far American Home Shield has been great. I have had no problems at all. My daughter is in real estate and she highly recommended it. They use AHS all the time, and so I did. We have a fairly new home, so I wasn't expecting anything for quite a while but in fact we did have a claim not real long after we bought the plan. So thank goodness I have AHS.

The microwave wasn't responding very well, that when I pressed on it, the panel got pushed in and there's no way to push it back into place. So I called American Home Shield to see if somebody could come out and fix that for me. Their reps were always very polite, they have very good customer service, so that's great. It's just disappointing that they chose not to cover the parts that I thought they should cover. The contractor they sent was fine. He was personable and I think that they had to reschedule because he was sick one day, so it took two days to get him out there. That was disappointing, other than the fact that AHS wouldn't cover some things and I frankly do not have the time and energy to contest it but I really do think they should cover it. After American Home Shield declined it, I still need the work done, so I called the technician company and they just never called me back. I didn't think that was good customer service. So I still have a broken microwave.

American Home Shield has been absolutely great. They are very responsive and supportive of the process to open a claim and close a claim, either for repair or for replacement of the warranty product. It's a good company and the rate for the premium is affordable, and the terms and conditions are reasonable. Been an American Home Shield customer for several years. Overall, AHS has been proactive, responsible, professional, and they pay attention to details.

Most of the AHS Agents are not very helpful and rude. I recently had an issue with your contractors that was supposed to fix and finish all the works for my AC. I brought it up to one of your agents and she wasn't very helpful and was rude. Didn't even try to help me resolve my problem. What kind of service am I paying for every month? I'm very dissatisfied with the service that I'm getting especially from your agents who speaks with the customers over the phone. For this reason, I'm looking into not renewing my contract with your company next time unless all this has been rectified. I was left to deal with my AC issues with your recommended contractor all by myself which supposedly AHS should still be taking care of it because it is still part of the original problem to begin with. The contractor has not finished their job yet. AHS and your contractors are apparently not communicating with each other with its work progress and anything that still pending and needs to be done. Thanks a lot.

I'm satisfied with American Home Shield. Now the hardest part is if we have something that's an emergency, sometimes it has to take a while to get that escalated, like I had a house with a pipe broken so the water was turned off. It was a weekend and they told us it wasn't an emergency. If I could submit a claim online, it's easy, but the last time I had an air conditioning problem and I called them the wait was kind of long but their representatives are wonderful. They're always very nice and very helpful. Also, I've had really good luck with contractors they send out. I've been very happy.

We have a couple rental houses and we had some air conditioning unit and electrical problems so we called in to submit claims. I wasn't real pleased with the electrical person because I felt like they overcharged me. As a consumer with American Home Shield I'm concerned about the people that they use, and they only use certain people. It's like they protect the people that they're paying instead of the person that's paying them for the service, which is me.

Tried 4 times yesterday to talk to an agent to cancel my contract that is due in November. Was on hold for at least an hour. The only time I could talk to some one was if I wanted to purchase a contract- but they could not handle a cancellation process. I have been a client for 10 years and to be treated this way is, well there is no excuse. I WANT TO CANCEL. PERIOD.

I’m very angry with American Home Shield. I had a broken toilet bowl and when the person came out to repair it, they said it wasn’t normal wear and tear and they denied the claim. They either lied to whoever came out from the plumbing company, or to me or to American Home Shield. I don’t know who did what, but they basically lied and I was denied the claim.

I cancelled this contract on 7/28 with Courtney. She told me a retention rep would contact me. They left a voicemail a few days later. I called twice that week at 8008581922 and heard a message hold time greater than 15 minutes, hold much greater was not said. I hung up. I called AHS again (they had record of my call on 7/28 to cancel account) and was told you can't cancel because the retention department has to cancel, calling customer rep isn't sufficient. Imagine that!!! I sent an e-mail on their website 8/30 (no response) again after they took another payment on 8/29. I had to cancel debit card and file a dispute with my bank.

AHS are very good. I'm very pleased with the service. It's a very good service for the money that we're paying. We've had a couple of problems ever since we signed up with them and it was well worth it for us so far. We had a problem and they fixed it. I'd recommend them.

I have not had any bad experiences with American Home Shield. My recent claim was for my air conditioning. It was a maintenance deal that we pay for twice a year. When he came to check the system out, he found a burnt plug and a burnt receptacle up in the attic, so he went ahead and replaced that. I'm glad he found it coz it could have caused a fire.

AHS stiffed me. The shower valve was leaking. AHS denied coverage. Plumber is rude to my 80 year old father and leaves the job site mad because AHS said he was supposed to call for authorization for extra work. Plumber wanted $50 cash from my father to cut a small access hole to make it easier to fix the valve. After several phone conversations and 2 weeks AHS admitted they made a mistake and said shower valve is covered. The second plumber comes out and now has a different story. Same problem is now going to cost 2 times as much $315.00 and AHS says they won't cover it. They did agree to cash me out, whatever that means. Bottom line, I missed 2 days of work and spent hours on hold and haggling with AHS. This is not worth the time and aggravation. I recommend you save your $50 a month and hire a licensed technician yourself. Note: I have been a loyal customer for 4 years. No longer, goodbye AHS.

The most recent claim we had with American Home Shield has been wonderful. The people were wonderful, responded within 24 hours, and I had no problems whatsoever. When I first started out with them, it was absolutely horrible because I have two homes. And the people they were sending were not qualified. They did damage to the house. I was ready to switch and had to fight to get the money back from the contractors they sent to have reputable local contractors come in to make some of the repairs. But once I got through that and I told them I don't want these people back and I want other people recommended in the area, things got a lot better.

American Home Shield looks after whatever I needed looked after. They’re very easy to deal with. I’d absolutely recommend them to a friend. I’ve been insured with them for five years and every time I’ve had an issue they have treated me very well. In my last claim, the contractor they sent out was good. There was a delay in the repair because they had to order some parts, but they were right on the ball and since the repair, the unit has been working great.

My experience with American Home Shield has been good and I would definitely recommend the company to others.

My wife had just noticed it was taking an extremely long amount of time to dry the clothes, and we determined it may be something wrong with the dryer. So we wanted to go ahead and get a claim filed. I did it online and American Home Shield haven’t called me back yet today. I’m still waiting to hear from them on that. Nevertheless, with my past interactions with them, everything’s been a positive experience. They are pretty good about calling you back the same day to get some type of appointment setup with them. So I was surprised that I didn’t hear anything today from them.

All expectations of the company and the contractor were satisfactorily fulfilled.

My top of the line GE microwave developed fatal issues with the inside finish and had to be replaced. Thank you for the nice job and a comparable model!

We called on an emergency water pipe break on a weekend. The water could have destroyed our walls. The AHS expedited our service call and put us in contact with the plumber. The plumber was at our house within 2 hours of the call. He was clean and completed the work quickly!

It’s a great experience so far, no complaints. The people at American Home Shield were very professional and very responsive. The contractors they sent were very good and friendly and knew what they were doing.

So far, my experience with American Home Shield is good. I've had two calls this year and it's been fine. The people that they've sent have been very professional. They come when they said they would. They've done what they said they would do. I'm pleased so far. They're excellent.

I’m satisfied with the service provided by American Home Shield. I went online to submit a claim and answered the questions. I received a work order number and they called me back within probably 2 hours. The contractor they sent was good to work with, professional and seems to know what he was talking about. It was a good experience.

I had a range that I need fixing. It was easy submitting the claim. I called in to the customer service office and had the service ordered. The contractor was good. They had all my details and information and within a day they had technician come and take a look. They're great. The technician thought he had to order some part but when he eventually came back to fix it, he found out the amount of work needed to fix the range so, he wasn't able to fix it. He contacted American Home Shield and had to replace the unit. I had an excellent experience.

I called AHS because the water is leaking from the roof. The person that took my information sent somebody out. The guy was nice, he took care of it and my roof is not leaking anymore. But I had a problem with my hot water heater before and they wanted $1000 for an upgrade and to put the stuff in. I don't think that was fair. That's what I've been dealing with AHS for about 20 years. I don't think I really knew my contract. I'm gonna try to find somebody else.

I have a couple of properties covered for several years (over 10) by American Home Shield. Unfortunately, AHS service is not what it used to be and they have developed a trend of hiring vendors with less and less experience. My recent experience involves 2 Air Conditioning service calls at 2 condos I own that occurred all within the last month.

This summer, the air conditioner was working, but then the 4th of July, we filed the claim because it wasn't producing cold air. We used the online form and the process was very straightforward. They called us within 24 hours and they serviced it in two days. We're satisfied because they were prompt and courteous.

Received a voicemail stating a reimbursement check is in the mail. Thank you. Unsure why extraordinary effort is required on my part to get this resolved though—still would like to know for future reference the criteria used to assess Section C, 2.c, the required contractual attempt of "reasonable effort to expedite emergency service" to avoid the next AHS representative only applying legalistic quotes without applying logic to a specific situation.

I work during the day - it is tremendously helpful that the service people will give you an approximate time and then call you when they are heading your way. This lets me go to work and then go home when needed and not waste time just waiting, like I have to do for the Cable company!

Wonderful service and my ice maker was quickly repaired. I've had nothing but positive interaction with AHS.

I have had AHS before and they were easy to use and a great thing to have with the purchase of our last home. We decided we had a great experience before but, unfortunately, this time has been a nightmare. They are not honoring their contracts (that you get after you pay) not only with service but they are not honoring their cancellation policy either. My contractor stated they seem to be doing a lot of denying when it should be covered within the contract limits. He told me I am better off paying out of pocket.

AHS has always been a valued part of our home budget process. The ability to call and/or use the website for scheduling services after hours or on the weekends has proven very helpful over the years. The last two occasions involved our aging air conditioner (central), which went well with the scheduling, contractor provided, fixing the problem, etc. The only "hitch" was not being able to complete the website scheduling due to some EPA issues that didn't allow us to skip the "warning" and keep going with the request... We HAD TO call and schedule the repair.

I'm very pleased with American Home Shield. As a matter of fact, I was recommending to my sister and her husband the day she had applied for it because every time something untoward happened, there was no hesitation for anybody to come here and take care of what’s here to be done.

Professional and they know the technology as well as customer need.

My most recent claim with American Home Shield was about the air conditioner. This had been the third time they had to come out and repair it. I tried to submit my claim online, but for some reason it didn’t work. Anyway, I called in and told them what the problem was. As always, they set it up and send someone out. Then, they give you the information of who it is. And the contractors they sent out were good. They know what they’re doing. For this last claim, it was JCL Heating and Air Conditioning. Since the repair, the air conditioner has been working well.

With regards to submitting a claim the other experience is happy and the other is disgusting. Once they sent a man out who hooked it up and created a situation where a young guy or anyone could be electrocuted at an electric stove. But it was corrected and it worked out. For the most part, so far everything’s okay.

I have had AHS for 8 years, and it has been a cost saver when it comes to having repairs done to items at my house. The only issue that I have is that the price keeps going up every year for my monthly payment and the actual service fee. Other than that I always recommend AHS to friends.

Everything has been very positive with my interactions with American Home Shield. They responded quickly, and the work was done by professionals. They were thorough and fast. Their appearance was outstanding, and they were very knowledgeable. They never said anything they didn’t mean. I have recommended them to my neighbors.

Our A/C was not working so we submitted a claim with AHS about it. They sent out Doctor Cool and they were phenomenal. Everything went well. They were great.

Called for a plumber to fix a couple of toilets. He was clean, on time and fixed the problem.

The technicians are very professional and informative. They do great work and have a great attitude. The Home Shield protection for my house was the best money I could ever spend.

We had a leak in the yard and we weren't sure where it was connected to or what was causing it. It was going off for a little bit and we were not sure if it was ours or a neighbor's leak so we decided to call somebody from AHS to take a look at it. Submitting a claim was pretty easy and they sent someone to contact us in a few days. They didn't call us back immediately. In the past, sometimes they call us that same day within an hour. But we got a hold of them and they came out and determined that it was not something that was covered under warranty. So we ended up having to pay the deductible and then turn around and have to pay somebody else.

I have recommended AHS. In fact, my hairdresser who has a big home, is with American Home Shield now because of me. And there have been a couple of other ladies at the beauty shop that hear me speak of AHS that just recently got homes and they're with AHS also because of me. However I don't like the fact that I feel like I'm being penalized because I got old appliances. I'm a veteran's widow. I don't have a lot of money and everything in my condo were already used, and I couldn't afford any new stuff.

I bought my house at the end of June and was given the best coverage package offered with my closing. 3 days after moving in our AC went out in the middle of the summer. After multiple calls with hours of wait times we had a company dispatched. The first guys came out and sprayed our condenser unit out claiming that was the issue. When the guy talked to me he reeked of beer. I called and told them to take them off my preferred list after an argument with the rep. Company number 2 is then sent out with just as awful an experience and no repairs. Third company comes out, puts a work order in to replace the condenser unit and the entire attic unit, ducts and all, and I get a call back saying they denied everything and would only replace the compressor. After fighting with AHS they decided to replace the whole condenser unit.

The experience with American Home Shield has been excellent. They just come out twice a year to do inspections so then they stopped doing that. But I've had them for quite some time now.

I love the service. I wish the price hadn't doubled in the last few years but I'll be staying with them anyway, for now, because I've needed to use them and it usually is worth it.

We had a stopped-up drain in the kitchen sink and submitted a claim to AHS. Called Greenway directly and they were able to come out in a couple of days and fixed it up. The contractor was very courteous and knowledgeable. Everything was great. Highly satisfactory.

Previous experiences with AHS have been, for the most part, pleasant. Timing the technician calls is the worst part but they will have a hard time matching my schedule. However, here is my latest adventure story and I am sticking to it. It all started as a noise from the pump of the washer and a call to AHS for service. The technician kept changing the time to perform the service. All seemed to work-out as someone was at home at the time of the technician visit. Technician was paid the service fee and promised to return with a new part in a few days. AHS then informed me that the washer would be replaced and not repaired. I was not happy with the quality of the suggested replacement and instead opted to purchase a washer locally.

After several trips from J. Tech Mechanical that failed to fix the problem, Sevier Heating and Air came through with professional people who I could rely on.

We had an excellent contractor. Made appointment and was on time. Completed work and went over details as to how we can improve how we use our facility.

We've had nothing but good experience with American Home Shield. The last claim we did was for the dryer. It had started making noise and the gentleman came out and was very professional. He fixed it and there were no problems. He was neatly dressed and very professional. He did a very good job. Also I always find their phone representatives to be wonderful to talk to. They're always so good. We've had American Home Shield for several years. We've had two homes covered by them and they've always responded well. We've never had any glitches in any of our repairs. We've just been very lucky and we've been very satisfied. I have recommended them many times.

In our most recent claim, the garage door would not lift. There was no lead up to it. It didn't happen except the day it happened. It was just, “Hello! I’m not going up this morning.” All I did was pay my service call and everything was taken care of. We've had American Home Shield for a number of years and they’ve always been there whenever I needed to have any help. Have recommended them to other people.

I recently filed a claim and a contractor came out and made it work but it won't turn off. I haven't had a chance to call them back to turn off the main box so it's not completely fixed yet but he got it to run. It just runs all the time so we had to cut it off from the box now. Overall, it was good. The guy came on time and was very cordial. And when we submitted the claim their representative was very good and really polite. This last claim is better than the first time I did. So they've improved a lot.

The sink in the kids bathroom was stopped up and overflowed. It was noticed the same day that I submitted the claim online and based on the email that I got back, it listed the name of the vendor that would be coming out. I called that vendor. I was told they couldn't come out that same day, which was unfortunate for us because the sink was overflowing. I called American Home Shield back and they said that the vendor was the vendor for the service agreement. I didn't like what I was being told, that I couldn't get anyone out there that day. I had to wait basically 48 hours for someone to get out here. The rep was pleasant but that's not what I wanted to hear at that time.

We have been with American Home Shield since at least 2003... Our washer went out so we called for service. To save money we requested service on our Washer, Dryer and Oven. A repair person contracted by AHS came out said the washer was shot. Never looked at oven. Who knows if they actually fixed dryer because I have no washer to use. I was told by repair person I'd hear from AHS within 48 hrs about replacing washer. 48 hours go by. I call, I'm on hold 29 minutes and told I have to call another number - on hold 16 minutes. I was told a manager would call me back in 4 hours. 24 hours later... I go to Facebook and tell them to have someone contact me. I get a call saying that they'd have an answer and I'd hear from someone on Wednesday.

We have been with AHS for 18 years. In late Aug 2014 we call for service on our refrigerator. AHS sends out the 1st company the tech mis-diagnoses the problem. We call AHS again. They send out Sears on Sept 8th. The Tech tells them the parts cannot be found and it wouldn't matter, it's a waste of time to repair, it needs replaced. Then AHS spends two weeks trying to find the parts, then they tell us they found them. Then Sears says, "no we did not," then AHS sends us a letter telling us what they don't cover. I call back saying just repair what you do cover.

I was extremely satisfied with American Home Shield. I didn't get any objections, runaround or excuses. I had a problem, called them and they sent someone out. They approved it, got it fixed, and they went on their way, and I was happy with the overall experience. If I had to find any fault, the guy they had sent out didn't speak extremely good English and was a little hard to understand, but he was extremely courteous and tried his best. He did a fine job. We just had a little bit of a language barrier initially, but he did a fantastic work. Ordered the parts needed, came back and put them in. One part was wrong but he got that corrected, came back and redid it. It was quick response. There was a wait for the parts, but that's certainly understandable. So overall, I couldn't be happier. The appliance works great.

Every year for the last few years, I had to call American Home Shield and have the air conditioner guy come out, recharge the refrigerant. And it led to this year the guy that came said that the coil was damaged. It basically had rusted out maybe that's why it was leaking Freon. Submitting a claim to AHS is okay. I did it online. The contractors they sent were good. They fixed what I needed fixed.

My experience with Home Shield has been absolutely, one thousand percent fantastic. I've had three claims in the last couple of months. The most recent one was the oven. We had an electrical problem with it. I picked up the phone, dialed in, and I explained to them what was wrong. They scheduled me a contractor appointment, and then gave me the phone number. Everything happened real quickly because they sent me the email immediately so I get all the information. They told me everything on the phone very well. And I waited for the contractor to call, which only took them about a day, and that was cause it was at night when I called.

We had a problem with our pool heater, and AHS provided a company to repair it quickly. The company did a great job. We have had AHS for 4 years and have been very happy with their service.

We had gotten back from vacation late on Sunday and on Tuesday, the bottom of the water heater went out. We submitted a claim online to American Home Shield. Within a matter of a couple of hours, I had a contractor identified. The contractor called me and said they didn't have any openings until like Thursday or Friday. So I'm stuck. What am I going to do? About a half an hour later, the tech called me. He was 20 miles from my house. He said, "I'm on my way back to the shop and it's 2 o'clock in the afternoon. I've still got time. Can I stop by and look at your problem and see what we can do?" I said, "Certainly." So he popped in, looked at it, and the whole bottom was rusted out. He said, "You got to have a new water heater." The problem at that point was American Home Shield had to order it so it took three days to get it. But that was the only hold up or negative experience we've had with them since we've had them. We've had them two years going on three.

We recently filed a claim with American Home Shield. The reason behind our claim was mostly because we were not familiar with the new electric stove and oven that was in this house we just bought. The guy explained what we thought was the problem, but there wasn’t really. It was just ignorance on our part. He was very polite and very thorough. He was there when he said he would be and explained everything to us. It was a very, very nice experience.

My air conditioner stopped working. I had a claim months before and it cost me $800 just for Freon and then it wasn't working again. But they didn't charge me this time and it wasn't the same company they sent out. So far, it's working perfectly and it's very hot where I live so I'm grateful. The contractors they sent were very good and very nice. There are some things I'm not happy with but on the whole, they are okay. I would recommend AHS to a friend.

We have been a customer with American Home Shield for about 10 years, as of September 25, 2014 we cancelled our contract. Monday, September 15, 2014 we came in from work, our central air unit were out and it were crazy hot in the house. American Home Shield has refused to replace our unit which forced us to buy a new unit out of our own pocket.

The air conditioner quit working. Submitting a claim to American Home Shield went fine and the service from the contractor was good. I don't have any problems with American Home Shield, that's why I'm going to keep using them.

AHS has been sending stupid repairmen from Meyers Comfort to my house for repair. I have spent 116 of 150 days without air. Confirmed that the contractor doing the work has license on hold due to failure to get a permit and upon inspection, AHS failed to do work according to code. City of Huntsville will not give AHS contractor a license until he cleans up the mess that he left before me. Just made complaint with AG, as this business is a sham.

Excellent! I recommend AHS. I don't want to do without it. AHS has chosen good contractors. They've all been very good. Their contractors were very professional. My last claim was on an electrical outlet, a ground fault receptacle problem. Submitting the claim was a good experience. It was just a simple phone call and then the company called and we were able to work out a time that they could come out and they did a great job. It wasn't really a big, major problem but they checked everything out for us and it came out well. They just had to do some resetting.

It was an easy fix and although I am glad that the guy showed me what it was but it was an expensive ($75) lesson.

The repairman sent by American Home Shield was excellent and very knowledgeable. Within 24 hours he did something to our air conditioning unit. He had to come back and was able to finally locate what the problem was. I just appreciated his experience and professionalism. It took a second time but it was a very unique problem. He kept working with it until he found and figured out where that piece was plugged and it's been working ever since.

I have been with AHS for many, many years and I never had a problem with them so I continue to have them to service my home. Recently, my refrigerator stopped working. The first company was not available. I have health issues and I couldn't be without having a refrigerator, so they sent somebody else. It took the guy probably five minutes to fix it. AHS called back to check in and see if I was happy. Everything went fine. My experience with American Home Shield is fabulous.

I think they either use contractors that are the worst, or they tell them to procrastinate on service orders - it is that terrible! Only one occasion with excellent service.

My wife and I got a home warranty through AHS when we purchased our second home. We filed 3 claims in the first 6 months of owning the home, 2 of those with great results. The 3rd was for a plumbing issue that didn't get fixed or correctly diagnosed. Us not being plumbers, we didn't know how to remedy the issue. Fast forward 3 months and a house guest realizes the source of the problem.

My hot water heater became non-functional at age 18-20 years, so my household was without hot water. The "Best Estimate" for repair/replacement was in 6 days, but the contractor did not think they would really be able to do it until at least day 7. AHS felt that 7 days without hot water was acceptable. When I asked whether there was any mechanism for expedited or weekend service, they said 'no', as they did not consider this to be an emergency.

We recently requested service for our Pool. The contractor contacted us on time and performed the repairs to our satisfaction. The online service request method was very helpful as well.

Called customer Service and they scheduled a contractor the same day and the contractor was here within a day.

I have tenants in a property, there are three women whom of which one is disabled and cleanliness is a major concern for them. The hot water heater began to leak a couple of days ago, I filled out the form on AHS website, and they dispatched a contractor to do the work of inspecting the water heater $75 fee, which I paid right away. The contractor A Water Solution Inc. comes to the property at 2 pm on a Friday and tells the tenants it's really bad, they need to shut off the water, and open it up and drain all of the water out. When I asked when he would be able to fix it he said I would have to deal with AHS to work out terms, but he might be able to fit it in Tuesday. That's four days without water to shower with, for four days.

My most recent claim that I submitted with AHS was for a plumbing issue. They fixed the toilet for me. Everything went fine. My wife was home when the repairman came and she said he was nice. Everything worked out well.

I requested a plumbing service (Moors Plumbing). The plumber showed up after few weeks, took service charge and told me that he will order parts. The parts never came and when I reached out to the plumber after 2 weeks, he claims he fixed the problems. I reached out AHS. They put plumber in touch, but this guys never showed up. When I called AHS again, the customer rep has big attitude and could feel she is annoyed with my call. This issue has been going on for few weeks. I would expect AHS to send another plumber or at least follow-up on this issue. Horrible customer service. Don't recommend to anyone.

AHS contractor was quick to determine the cause of AC cooling system problem this summer; installation of fix was of minimal time, but there was a 2-day wait for the required part to arrive.

We've had American Shield out a couple of times for our issue with the AC. It was easy to submit a claim. I placed a phone call because I wanted to speak to a person. I know they always recommend doing it online but I just preferred to place a phone call. The representatives I talked to were very pleasant. They answered my questions and set up an appointment with a repair person rather quickly so everything was good.

I have been a member of AHS since 2009. While in general I have been a satisfied customer even though the rates have been yearly along with the service call fee I have chosen to stay with them. Now with the most recent service request an additional cost have been added for state tax at least in WV for Sears ONLY service. I had not been previously notified of that change until the technician advised me. A customer service rep for AHS verified that that was a recent change. Suspecting an additional increase in membership and service call fees for 2015 along with a Sears Only tax added to my costs I will be reviewing total costs for staying with AHS and if that is a financially advisable course of action.

My hot water tank went out. The plumber came out, assessed the situation, brought back the hot water tank the next day and installed it. I haven't had any problems with AHS.

I had an AC issue that was addressed in a very timely manner by professionals. I was extremely pleased with the results and would recommend the vendor. I was never without an AC. I live in a high humidity climate on the beach.

The fan on my air conditioner went out. It was 100 degrees in my house. I submitted a claim to American Home Shield online. It was super easy. The contractors they sent were all good. They actually sent them out a couple of times because the first one, they had the wrong fan, so they had to come out again to put the right fan in. Other than that, it was all smooth. They did take care of the problem. They stuck with it until the job was done. The service tech also took the time to wash and clean out the unit and let me know what he had done. Since the repair, the unit’s performance has been excellent. American Home Shield is very easy to deal with and I definitely recommend them.

I was quoted a price for paying by credit card when I signed up for the service. My credit statement indicated another amount was paid, and lastly I received an email message that my account was underpaid because the taxes had not been paid on the account.

From the time I reported a problem until it was resolved, I felt like I was a priority and not just a number. It is good to be treated as an individual and not just another customer. Plus the contractor explained what the problem was and what to look for after he left in case anything other problems came up.

I call to your phone center. The next day the ac company came out. He was there about 20 minutes. Fixed the problem.

Whenever an issue would occur, within a day or two I would call American Home Shield. They would answer me the same day, schedule an appointment and usually they'd be out the next day. The contractor they sent was wonderful. He was professional, courteous and answered all of our questions. I had no more problems.

As a first time home owner, I was excited at the thought of a home protection plan. As I was house hunting, I kept hearing great things about home warranties and how beneficial they were. My realtor strongly encouraged me to consider a home warranty plan from AHS. He said he had many success stories with the company in the past. I felt like having the home protection plan removed a tiny bit of stress from the home buying process. It was nice to think I would have low service and repair costs during my first year in a new home.

Thanks American Home Shield.

American Home Shield has been extremely helpful in making necessary repairs to my hot water heater. After a call to inform that rusty dirty water was coming out of my faucet, I called. I was listened to, asked necessary questions and given the name, phone number and case number for a service call. They scheduled and came and resolved the issue in a timely, professional and friendly manner.

Our AC wasn't getting cool in the upstairs part of my house and I didn't realize that it wasn't working. It would turn on but it just wouldn't get cool. So I called and the claims rep was good. Then the contractor came out and did a good job. The only thing I'm noticing is that it's still not really getting cool. So I'm going to have to put another call in just to make sure. But he checked the Freon and everything and all of that was good. Every experience that I've had with AHS has been a good one so it is a very good company. And I've recommended several people that are now with American Home Shield.

It's no problem submitting a claim. I do it over the phone. It's been alright. The contractors they've sent have all been good EXCEPT for one, D&D Appliance.

American Home Shield did an excellent job. I would recommend them.

It was the house that I bought recently that made me love AHS even more than I already do. The water recirculation pump was burning out and making a noise that sounded like the Apocalypse Now soundtrack!! A plumber was sent out immediately and got it fixed quickly. He was terrific, knowledgeable and kind. The sense of ease once my pump was replaced and peace was restored in my home makes me cheer for AHS and recommend it to all my Real Estate clients. You guys are the best!

I've always had good experiences with American Home Shield. They are very dependable and very courteous and quick to respond to my issues. Submitting a claim is very simple and easy to do. I've done it online and on the phone and interacting with them has been positive. The contractors they sent out have been wonderful. They performed very well. They've all worked out.

After submission of my complaint American Home Shield finally resolved this issue after one week. I am happy that we finally got hot water and did not have to pay a fortune for it, I'm not happy that I had to fight for one week to get it resolved.

Great Job, was here when he said, explained to me the issue, repaired the problem in a very timely manner, great personality. I was impressed. AHS is the best.

Issue was given attention in a timely manner. tech checked all possible signs of issues and have had no complains as to the fix.

A couple of months ago, the air conditioner for the first floor of our home stopped working. The summer was just getting hot and we were very concerned about how long the repair would take and how much it would cost. My husband submitted a service request online and received a call within a couple of hours. A contractor was scheduled to come to the house the very next day at a time that was convenient for us. The contractor arrived exactly on time. He was very polite and professional. He carefully inspected the furnace in the attic as well as the unit outside. In less than fifteen minutes from the time the contractor arrived, he had already fixed the issue. I happily paid him the contracted service fee and sat back to enjoy the cool air.

We got our first year of AHS when we bought our home. We found great value so we renewed for a second year. It is especially great for us because it helps us keep our home maintained when those things come up.

I have found American Home Shield to be very helpful. I made a claim for the air conditioning and when they first called back, they left a message to schedule the appointment and it was like the next week over. We were in that hundred and some degree weather so I called and told them I have heart issues and a bunch of other health issues to where I don't leave the house a whole lot and that it was not acceptable. I could not do that. They put me on hold and then the person was there that evening and fixed the air conditioner. It was some condenser or something that we had had from thunderstorms nights before. It took them all of like eight minutes. They're very quick and very fast. They were great. I've actually suggested them to a couple of other people to look into getting their own.

Contractor was very friendly and knowledgeable, A/C was fixed quickly and he explained what he had to replace. Hold time for customer service was a bit excessive.

The contractor showed up on time, was very knowledgeable and polite. I couldn't have received better service.

Placed a service call for my washer, it spins at a very high rate of speed, makes loud noise that can be heard outside. Tech came and said, "we have to accept noise" and until machine breaks down completely they cannot do anything. The noise is so loud that I am afraid to use the machine. AHS will not listen and keeps referring me back to the tech who refused to return my calls or come by to fix the problem. Customer service is not high on their list and supply of techs are limited and look like they are rejects.

I called American Home Shield when I had a dishwasher problem which wasn't draining properly. They assigned a guy but turns out it's not a drain problem and they're coming to get a plumbing guy. It cleared but it didn't drain properly. Then I called a couple of times because I still had a problem. For a while I gave up and then again I called American Home Shield. Then they sent me a new guy. He came in and ordered some parts. I'm waiting for the parts to come in and get it fixed. They're really good and I got a good experience with them.

Have nene without a stove for two months. $75.00 owed to me since problems result from a previous AHS repair is not being returned to me as promised.

Good service when you have good service providers.

I filed a claim for the air conditioner. It started one day before and then I called to have them come and check it because I thought it was broken. My husband filed that online. It's very convenient to do it online and they're quick and ready to respond either by email or by a phone call. The contractor was awesome. He was great, very helpful, explained things to us, and everything seemed to be okay. He checked everything and nothing was broken. I've been happy and have recommended AHS.

Worst experience of my life! My family still has no air conditioning. We are burning alive and American Home Shield is the reason! My air conditioning/furnace unit started leaking water, so I called AHS, and they sent out Sun Power Solutions. They advised that they, "Found very dirty evaporator coil, need to call AHS for approval to remove unit and clean..." I thought this was fine, as my contract stated this was covered in Section 2a: "Insufficient maintenance, rust, corrosion, or sediment." I was charged $75 for this little visit that I promptly paid.

I've had American Home Shield for quite a while. Recently filed a claim for the AC. They have worked on it before and I don't have any problem. My experience with AHS was very good.

Garbage disposal under kitchen sink was leaking profusely but continued to function to grind food products when put down the sink.

My last claim was on my stove. I had had a problem before and I had changed the control panel but this time it was something different. I thought it might have been the same thing because it had been less than 90 days since changing the control panel but this was something different. It just started doing it. It wouldn’t hold it but then it would, it wouldn’t show it on the screen but it would hold, then it got to where it wouldn’t work at all.

They give very good service and accommodate our busy work schedule.

I only had to use them once and it was very good. I submitted my claim online. It was very easy and the contractor was wonderful. He’s very knowledgeable, very to the point, fixed the problem and was gone. After the repair, the performance of the A/C was good - everything’s normal.

I’m glad I have American Home Shield. The two claims that I have made were both about a plumbing problem. They were very quick to answer and polite. They gave me the name of the company that would be calling me. They called and scheduled an appointment right away and were very effective. The contractor they sent was very personable, pleasant and efficient. He knew immediately what it was when I told him the problem. He came and was in and out very quickly. Since the repair, the plumbing has worked fine. It’s nice not to have faucets that leak or toilets that run. All it needed was a little repair from the wear that it had. I’m very pleased with American Home Shield, and I do recommend them.

All contractors have been timely and professional. I am contacted very quickly after submitting the service request. Service request are very simple to initiate. Have recommended AHS to several colleagues.

We recently had a small problem with the air conditioning in our home and we submitted a claim to American Home Shield through the computer. The claims process was pretty good. The only drawback was that you only get to talk to a real person if you screw up on the numbers that you punch. Then, they came right out. It took them about 10 minutes to fix the problem and they were on their way. We’ve also had good rapport with the people that came out to our house. Usually, American Home Shield would call a day or two after the service was taken care of to see how things have worked out. They haven’t done that though the last couple of times. But they have treated us very well and we have had no problems with them.

I've always had excellent response from American Home Shield. They send out a vendor to take care of whatever the issue is that I've called in. Rarely have I had to wait more than a 24-hour period to have a service tech on the spot and take care of the issues. The majority of the time, when they are here, it's a one-stop deal. They don't have to come see what the problem is, go into town and come back with parts. It's been real convenient that they were able to come to the house, find out what the issue was, take care of it, and be in and out.

The technician explained why the part failed and what to do to prevent it from happening in the future. Once the dryer was repaired, it has been good ever since.

We have had a good experience with everything with American Home Shield. We’ve had it almost two years now since we bought our house, and they’ve been able to solve the problems we’ve had. We’ve had them out two or three times for the microwave. They worked on it and fixed it fine. We’ve had them out for plumbing way back and that was fine, too. We’ve also had them out for the pool twice and both times had been good.

On 9/17 I schedule a Service Request to fix the ice maker on a 2005 Jenn Air refrigerator. On 9/19 I received an email saying that the contractor should have been in touch by now, but they hadn't. After discussing with my wife whether it was worth paying the $75 deductible to a flaky contractor with no guarantee the fix would be covered by the warranty, should we just buy a new refrigerator? We opted for the latter.

Good job--problem fixed expediently, consistently!

I am "using" AHS for the first time. I was taking a shower and I heard the toilet making noise. I went online, made a service request. Waited till next day had not got a call from anyone when I called plumber and told them I could not use toilet or shower. They did not even try to see if they could come out that day, he said he would call me the next day, lol, really. So I call AHS, they say, "We will send your service call over to be expedited." Well don't hold your breath, the service call was not expedited and they cancelled the other plumber. So in fact no one was coming and my family was using plastic bags to go to the bathroom. Is that tmi beware!

I'm good with American Home Shield. I like it. I like the people that installed my air conditioner last year. They were wonderful. The little gentleman that came out from Sears was wonderful as well.

We are fairly new with American Home Shield. We had a problem with our ice maker and our dryer. I called and talked to a representative. They made all the necessary arrangements, told me who would be coming. The guy called me, came out and fixed it. I was very satisfied with his work, his work ethic, and him as a human being. I'm satisfied with my whole experience dealing with the contractor and American Home Shield. I would recommend them in a minute.

American Home Shield was great. I called in and the person that took the call was very professional. They told me who will be coming out and when. That company called and they came when they said they were going to come. Then they came in the next day after we called and did what they were supposed to do. They did great and they didn't take a long time. They fixed the microwave in less than 30 minutes.

I want to thank AHS for a fine job with getting my problem address in reasonable time. The customer service rep was great and understanding, got me the right information and the right contractor.

My microwave had gone out. I cold not get any power and assumed it had bit the dust. After all, it is close to 20 years old. I called AHS and you hooked me up with a serviceman who came and checked it out. After opening up the unit, he knew exactly what the problem was. He fixed it in about 20 minutes and it's been good to go since. Very nice man and very helpful and kind. I have used the services of AHS three times since joining and every time the service I received was excellent.

Hops on AC was sent out to repair our Air Conditioning unit. They were prompt, accurate & repaired in a timely manner. They were accommodating on our appt.

They are easy to contact and easy to work with.

I like the speedy response and great customer service from the businesses that are affiliated with American Home Shield.

Air Doctor is an AC company that has worked with me via AHS and they have been the most honest company in diagnosing my problem in the last 2 years.

AHS will support only their contractors and they don't agree to what we say. Couple of time the diagnosis was completely wrong and I have to spend time in talking to every customer service and explaining the problem multiple times. Their only target is to get the service fee and doesn't care whether the issue was resolved. If we report 3 problems, the contractors will try not to get the issue resolved instead he will try to tell some information not to cover this. I was completely fed up with AHS and I am happy that I have closed my contract with them. Not supporting AHS for any home owners. It's a pain.

AHS did have Shay call me to discuss my feelings about this contractor. AHS blocked this contractor from ever being able to be dispatched to my home again, however I feel AHS should not be using this company at all. I am happy with the resolution for this claim. My comments are being forwarded for AHS to review this company they sent out.

A year ago, I had some leakage in my air conditioner and they came out and they drained it. This time a guy came out and drained the leak, but before he left, it was starting to seep water again. When he went up and took another look at it, he said it was all rusted down in the bottom so it would have to be replaced.

AHS call was answered in 2 rings, Agent was commendably informed with our contract choice. She was very thorough in meeting our needs. She explained the surprisingly simple steps needed to get our A/C up and running again using an AHS qualified HVAC Contractor. In short, the A/C was up and running within 24 hrs., thank God and AHS as it was a VERY hot weekend and my medical condition requires Temp. control to keep internal swelling at bay. I'm confident AHS will be there and respond expeditiously should we have another critical warranty request. I just wish I had written down the phone representative's name down.