American Home Shield Reviews

Several of our exterior outlets did not work and submitting a claim for it with American Home Shield was easy. Their website was pretty friendly. I did it within a couple of minutes and then I got a call from Light It Up within an hour after submitting my service request. We agreed to a date and time through the following Monday. The contractor who came was very knowledgeable, professional and thorough. The job didn't take very long and so far, everything is functioning.

I like to do the claims submission online and on this go around, GE Appliance came out. The guy was great. I was impressed with his professionalism and his thoroughness. An old refrigerator wasn't cooling and we had to go get a refrigerator, which they didn’t have in stock. It also took about five days because he had to submit it and then go around. Nonetheless, the experience was very good. We’ve got it all done now except for the payment.

There was a slow leak in the shower but it took over time for us to realize that the shower head was leaking. We would clean it and dry it, and put a dry paper towel at the bottom on the floor of the shower. My husband called American Home Shield to file a claim. He was pleased that they put it in motion, and then we received an email about when it was scheduled. Then the contractor that came out was very professional. He arrived on time and completed the repair on the same day. He fixed the leak in the shower, and since then, it has been fine.

We've had two claims with American Home Shield. One had to do with an air conditioning system problem and the other had to do with a plumbing problem. I call AHS whenever I submit claims because I have a specific service provider in mind for those kinds of calls that knows our property and that we’ve worked with for years through AHS. I always check with whoever the representative is at AHS if that provider is still on their list of providers, and if that’s the one, I definitely wanna have the thing assigned to us no matter how long it takes for the assignment.

I had a leak from my bathtub that was going down underneath through the ceiling. I went online and filed my claim to American Home Shield, and everything was all right. They sent a good, knowledgeable and professional contractor. And it was a simple fix.

American Home Shield had the best reviews and when I called them to ask questions, they had the best customer service. Their prices were about the same as everybody else but they seemed more reliable and easier-to-work-with company. So far, I've been with them for a little over a year now. I went online when submitted a claim because it was the quickest. It took 10 minutes and I immediately got a response. The tech who came out was extremely professional. He was on time and he figured out the problem really quick. He was very technically proficient, fixed the problem and everything worked out good. Both American Home Shield and the tech were awesome.

We had a hot water heater leaking. I submitted a claim to American Home Shield online. The process started easily and thereafter, the response time was fantastic. The tech went out the same day. He came out the first day just to see exactly what was going on because he said that sometimes, it would take a few days to get a PO and to get a replacement here. He submitted the report and was back within two days to reinstall a new one. Overall, the repair was very easy and professional. Thus far, I've been very satisfied with American Home Shield.

Our washing machine was not operating. I submitted a claim to AHS by phone and had a wonderful experience with their rep. Their contractor came out within two days and he was very professional. He knew exactly what was wrong. Other people should join up with American Home Shield. This was my first experience with them and they were phenomenal.

I like American Home Shield. They do what they say they’re gonna do and they insure what they say they’re gonna insure. I recently filed a claim for the pressure relief valve of my hot water pump since there was some water coming out of the relief and there was too much water on the outside. The process was smooth and convenient. I was connected to Van Allen and they changed the pressure relief valve. And, it works fine.

When our garbage disposal was leaking in our sink, I got over the phone and filed a claim to American Home Shield. A lot of my interaction was automated but it got the job done. I made the claim Friday afternoon and we had a scheduled appointment over the weekend. However, the contractor waited until Monday which was fine with us. When he came, he took care of it and did a good job. It was efficient and he knocked it out quickly. His service was top of the line. He was prompt, well-groomed and professional. He was also intelligent and courteous. American Home Shield did great and we are doing fine now.

I had a pipe leak from my upstairs bathroom and it was leaking into the kitchen. I put in a claim with American Home Shield online and it was really easy. I just click plumbing, gave them a description of the problem and they assigned somebody right away. The techs called and asked what the problem was and I explained it to them. They came out to look at it and scheduled to come back after they got all the things they needed. They fixed the pipe and they also had to cut the ceiling out but there was drywall. AHS sent another guy and he was excellent as well. There was a day breached but it was very quick.

I've been having problems with my toilet system, they have sent contractors out to my home the last four months to repair the problem instead of fixing the problem. So I called today to speak with a supervisor, the supposedly professional on the other end said there is no supervisor or manager available and hung up the phone. LoL, yeah I know... Unbelievable right. So I call back and finally I get a hold of someone with somewhat professional attitude and she says in her notes that they denied coverage for the problem. So I said, "Thank you and have a nice day." I WILL NOT RENEW MY INSURANCE THROUGH THIS FRAUDULENT COMPANY and I will let everyone I know, even on my social media accounts that what they are... In my mind and thoughts... Crooks

I have been a member of AHS for quite some time. In the beginning they were terrible in terms of having contractors in local areas so it could take as much as two weeks to get someone to my home. It is still hit or miss. Contractors at times have to jump through hoops to get contract covered items paid for. More importantly, DON'T submit too many claims for the covered property for which you're paying. No one can predict what will go wrong however if AHS deems you've had too many service requests THEY WILL REFUSE TO RENEW YOUR CONTRACT. No explanation. Just a form letter saying you won't be renewed!!! Really? I could have sworn that I purchased this plan to be safe from unforeseen repair costs.

As a Realtor/and current customer I am not happy. The service call originally started out good. I had a slab leak, Called A.H.S. Leak detector came out to verify, plumber came out to fix leak, estimated cost $1575 to fix. I pay &1000 out of pocket, A.H.S. paid $575. The next day I have another leak in same area. I call A.H.S, the leak detector guy comes out, yes a leak. Plumber shows up, looks at leak in same area and says different pipe (though it was right next to one fixed). I asked the plumber why he put the old cement in the hole as fill of previous leak. He and assistant talk secretly, in out of house. The new leak was in the spot the cement was resting.

I started my claim on January 21. A technician came out from d & something repair on Tuesday the 22. Said they needed a part. Ordered it and it took 2 more weeks to get them to get it put in. They scheduled with me on Feb 15 which they never showed up. Scheduled to come Saturday since I complained to American Home Shield company they were 2 hours late came in with a bad part and said another one needed to be ordered. Called American Home Shield and they said they have to talk to the technician before they would do anything and here I am a month later and I still have no dishwasher. If this would have happened without the home warranty I would have gotten my handyman who actually scheduled after work and weekend and this would have been done 3 weeks ago. Don’t buy this policy. It is a waste of time and money.

In Sept 2018 I took out a home warranty on a property I was renting out. I was planning to sell the property and specifically asked if I could cancel the warranty any time. Per my personal notes regarding that phone conversation, the rep told me that I could cancel or change payment and coverage options any time. This is apparently a lie!

When our water heater had stopped working, I submitted a claim with American Home Shield over the phone wherein the process was not difficult to get started, considering that we discovered the problem Sunday morning. A plumber was sent out and he came on Monday. He determined that the issue was not within the plumbing structure, but it was actually the power cord from the water heater. The heater used a three-pronged plug to plug into the wall, and the problem was where the socket and the plug came together. So, he said he couldn't fix it. He reported back to AHS and they sent out the electrician, who came on Tuesday and fixed the water heater.

It’s valuable to have a warranty on one’s property because they take care of the cost. Recently, the pilot on my water heater wouldn’t stay lit. I filed a claim for it online via their user-friendly website. A contractor was dispatched in 3 days. Everything has been performing fine since he left.

I usually filed my claims with AHS online and that was very easy. The contractors were good and wasted no time. They called me and came immediately, and they were able to complete the repair on the same day. Recently, the refrigerator was making a loud, weird noise and I submitted a claim. The tech was on time and did a good job. He replaced the part that was making a noise. The performance of the refrigerator has been good and there has been no noise since the repair. But I had problem before with the reps because of the water heater for the other house that we have. There was a little bit of chaos with that one, but we sorted it out. This time, though, it was very good dealing with the reps.

My toilet was stopped up and I called American Home Shield and the contractors that they sent were fine. We keep having this problem of a stopped up toilet though and somebody needs to do something to get the problem fixed rather than us having to deal with a stopped up toilet. We just had it fixed last week and it's stopped up again. This has been going on for about two years. But, other than that, American Home Shield’s service is fine. They’ve been nothing but nice.

The control panel on the door of the refrigerator-freezer was not operating correctly, and the water option wouldn’t select. Also, the icemaker would not go through the dispenser there on the door, we had to open the drawer for the freezer to get ice on it. I talked on the phone with somebody. So, they came out and the guy was very professional and nice. We have animals in the house and they didn’t bother him at all, with him being around. He rather seemed to enjoy them. I'd have him here again in a heartbeat. He was wonderful, and he knew what he was doing, which was really good. He identified the issue and ordered parts. Once the parts came in, they sent him back out and he fixed it and that was great.

Our recent experience with American Home Shield was very good. My water heater went out and was leaking water. The man from White Mountain Heating and Cooling was very cooperative. He knew what he was doing, and he did a fantastic job. He ordered the part, called me and let me know when he was coming. He brought the new part and replaced it. Since then, there has been no water leak or anything at all on the heater. It seems like it has been working better than it did before.

We made a claim to AHS for our washer and got pretty good service. The technician gave me the call ahead to give me time to get ready. He was punctual, he did his work, and he cleaned up after. I was happy with the service and the result. Technicians also came back for our range. They were able to fix both appliances and there was no issue after that.

My tenant who is living in my house said that my hot water heater was overflowing in the drip pan. I went online and made the request to American Home Shield and paid my $75. The tech from Bissett went to the house and tested it. He determined that I needed a new water heater. Because of the new water heater, he was bound to do some modifications to my pipes which wouldn't be covered by American Home Shield. So, I had to pay an additional $85.

We had two heating units that weren’t working. They weren’t even coming on. We filed our claim with American Home Shield and they sent out Roy Mechanical. They have been exceptional and we’ve been very pleased. We had an issue with the motherboard on the unit, and the tech came and determined what needed to be done and was very courteous. So, I actually requested him when I made the call about the two units that weren’t functioning. My way of filing claims to American Home Shield depends on the nature of the problem. I’ll go online and do a service request, or sometimes, I’ll call them like in the case when there were two units. Online, you can only really indicate one issue. So, I wanted to make sure they were aware that there were two units.

A pipe from the kitchen to the sewer was full of grease, but not totally clogged. It got gunk in it, but water could still go through it. I submitted a claim online with American Home Shield and they sent Ally Plumbing out. When the plumber came to my house, he said that it wasn’t covered since it wasn’t completely clogged up. He also said that they could fix it for me, so I told him to go ahead. I had to pay the plumber the full price plus the $75 that American Home Shield charged to my credit card just to register a claim. My gripe was with paying the $75 because AHS did not cover the problem. And I didn’t understand that I could call them to see if the problem I was having was covered because I got a printout of the contract, but it wasn’t very clear.

We had a clogged toilet and it took four visits for the contractor to finally fix that. Something was stuck in the P trap and they got it unstuck once but there had been a toy or something in there because it kept clogging back up. But the contractor was fine. My experience with him was easy and simple, efficient and fast. I also did a claim for my washing machine which wouldn't drain. The contractor came and fixed it one shot. It's all good now but it wasn't covered. On the other hand, submitting claims with American Home Shield online is very easy.

I wasn’t getting any heat in the house and it was cold. American Home Shield sent the contractor, Sevier Climate Control for that. They were very professional and they identified themselves when they came in. They then went upstairs, did something to the furnace and fixed it.

I called American Home Shield on a Tuesday for a claim on my heater. However, I kept waiting for their contractor, Virginia Heating to call me. Their guy never called so I called and left him a message. He finally called back Wednesday and said that his phone was down. He also told me that the quickest he could get out would be on the next Tuesday. I asked him if he realized what the temp was and he said "yeah". Luckily, I had to end up going by two space heaters to keep us warm in the room we were in. American Home Shield needs to start trying to get some companies that are within the town of their policyholders. There are places like Cundiff and Southern Air in my hometown. Instead, the company they got was coming out of Rustburg, Virginia.

The heater's capacitor was old and it went bad. I called American Home Shield to file a claim. But there was a little hiccup at first. The person that I talked to didn't have English as his first language so I couldn't understand him. It was hard but it worked out. AHS got me a contractor, ATR Heating & Cooling, the very next day. A guy from ATR came and he was really nice and professional. He took his time to tell me exactly what was wrong with the unit and he showed me what the capacitor looked like and what it should look like. He was able to diagnose the problem and explain it too so that way I would understand. He replaced the part that went bad and got the unit working again. It was pretty cold that week so that was nice. He did a good job and the heater works great now. AHS' service went well. I would recommend them to other people and I have actually done that.

We moved into this house and then the dishwasher stopped working. I can't live without a dishwasher. However, it was one of those hard things that are intermittent. One day, the dishwasher would work just okay, and I'd run it and I say “Well, maybe it’s gonna start working again.” But all of a sudden, it just stops working. I submitted a claim online to American Home Shield. It was hard to get a hold of them on the phone. It was a long wait. They sent out someone from Diaz N Sons Appliance Service who diagnosed the issue, ordered me a new motor and a pump. Now it’s working perfectly. I was happy.

I submitted a claim with American Home Shield for my garbage disposal as it wasn’t working properly and was leaking. Submitting the claim was simple. I also had a quick interaction with the contractor. I showed him what the issue was and he agreed to replace the garbage disposal. It took about 30 minutes, and that was it. They asked for a picture of the garbage disposal that I had already, including the model number, and everything has been good since then.

I called American Home Shield to submit a claim for the drain in the utility room that got clogged. The filing process was quick and seamless. A guy then came and he did his job. He even took out some of the water that was down in the basement. I also loved the way he did no conversation. He just did his work and left. That was all I wanted. I'm glad I have an American Home Shield warranty.

We had multiple appliance issues. The oven didn't heat, the dishwasher's motor was gone, and the tray of the icebox was broken. We submitted the three claims in one ticket over the phone. The reps we spoke with were very polite, kind and helpful. Gen Tech Appliance Repair was sent out and they had to order parts for the three appliances and come back. Everything was fixed in less than a week. They were very nice, professional and timely, and we were very satisfied with them. The quality of the repairs was excellent. We have been with American Home Shield for almost two years now and it has been a very good service. We were pleased with the work they've done with everything. It went very smooth.

I have had experiences with AHS which were not as great as my last experience. When my air conditioner went out, they came out, but it was two weeks until they could find the part. I was without an air conditioner for two weeks. More recently, my furnace was not working and it was 17 below 0. I called American Home Shield to submit the claim and the process was very simple. I called by 7:30 in the morning and the contractor was there by 9:30 in the morning. The service was great and he had my furnace up and going in an hour.

My microwave and dryer went at the same time. Our microwave, every time you open up the door, it just came on without having to push any buttons. When I open up the door, it'd just start cooking. And if I put something in and shut the door, it'd go off. But when I push the buttons and then hit start, it starts. My wife called American Home Shield to submit a claim and they sent us an email with Bell's Appliance on it within 48 hours. Bell's Appliance contacted us and then, we set time for them to come out and they came within a week. We just put in a request to call 30 minutes out to make sure somebody was here or somebody was able to get here. Once they got here, they were very professional. They assessed the issue and they went and did their thing. They let us know what their report was on what they saw. And then, we just went from there.

I submitted a claim online to American Home Shield since the washing machine wasn’t completing its cycle and generally, it takes a week at the most to get a contractor out. In this case, Rob’s Appliance Service contacted us within a couple of days. We’ve had the repair person a couple of times and there has been no problems. He came and knew what was wrong. He ordered the part which took a week and he came back and fixed the washing machine. It’s working fine now. I’ve been with AHS for four years and they have been reliable and trustworthy.

My husband and I are both retired and we're almost 70. Being older, it's nice to have something that we can depend on. American Home Shield is a good insurance policy and they're quality people. I sent them a claim for my dryer online and the site was direct and very easy to use. Their contractor then called and asked me what kind of appliance it was and they sent somebody specifically for that, which was great. So, they were knowledgeable about the appliance. That was on a Friday, and then they came out on Monday. They brought a part for the dyer and then it was working. They fixed it completely. They didn't keep us without a dryer which was great.

When I submit claims to American Home Shield, I call and then follow up online. When the washer went out, I used the online site and it was just as easy. The contractor was dispatched quickly and he took time to check it all out and explained what he thought it was. He was gonna go back and get with AHS who decided that it wasn’t worth the cost. I went down the next day and bought one as a replacement. Then, I submitted my receipt to AHS and they gave me a check in about a week. So far, the experience with them has been good and we tell people about AHS, even our kids.

The water heater wasn’t heating the water anymore. We called American Home Shield and spoke with a representative. We were given a new water heater. It was installed and it has been operating very well since then. Having a warranty on our property is valuable when we need it and American Home Shield is there to help.

My bank account was charged $80.06 by AHS. I called and asked why since I pay $66.17 (which had increased over the course of years I've had this warranty) a month for my home warranty. They claim it is a service call fee. I have only ever paid $70 for those. They informed me it's $75, and now my state charges sales tax on top of that. I asked when was I supposed to be informed of that? They responded with "I don't know." I will be looking for a new home warranty company on Monday.

We recently experienced issues with our furnace. It was sending out cold air rather than warm air. American Home Warranty arranged for a technician to service our furnace right away. They lived up totally to their agreement. We paid for the service call only. They were very courteous, professional, and really provided A+ service. I will recommend American Home Shield to all my family, and friends.

Just had a major issue with our gas furnace. The company sent for the service call (Double D Heating & Cooling), did an outstanding job of diagnosing problem and fixing same. The owner (Dan) was very competent and professional. It required two visits (a second part had to be replaced) and Dan was very courteous both times. He even taught us over the phone how to reset a couple of switches that had tripped. Will be calling him back to check out our A/C before summer. We have been quite happy with the service people AHS has sent to our home when we have called for service. We appreciate the quick response to our needs regarding home repair issues.

We had a problem with the garbage disposal so I submitted a claim to American Home Shield. I called them and after about four days, a tech came out. He was knowledgeable and he did the job well. After the repair, the garbage disposal has been fine. Going without it for about four days sucked, but when the tech fixed it, it helped a lot. I would recommend AHS to anybody who would buy a used home because a lot of times, you don’t know what you’re getting into. I know the inspectors are supposed to do their job and inspect it. But little things go wrong. I would also tell others that AHS is worth looking into for sure.

Our heater quit and it was freezing. I went online and filed a claim to American Home Shield, and I got a call from the furnace guy very quickly. He was efficient, polite and lovely, and I was very happy. He came out and said that it may work for a little bit, but that it was something that was gonna continue, which then went bad again. He replaced our furnace and had to do some additional work to vent it out the side of our house, which was our financial responsibility. We're now nice and warm in the snow season so the experience has been great.

I normally go online to submit claims, and the website is pretty easy. The contractors came out the next day, and they were great. Everything has been operating great since then.

We heard from vendors that we worked with that American Home Shield is the best home warranty company, that they approve work to be done. Most other home warranty companies say that they cover things but they don't. They try to find loopholes, but American Home Shield doesn't. So far, I only had one claim and AHS sent out an AC company that has negative reviews. They were a terrible company.

I had a claim with the vent and the contractor who came out to fix the issue was excellent and very educational. Their response time was good this time. My only complaint with AHS is sometimes for them to find somebody to do certain things. We’ve had a plumbing and a pool claim that took a long time. I had to call back to find out what happened to the claims. Nevertheless, we love American Home Shield. We are selling our house and transferring what’s left to another customer, and then we will be getting one for our next house.

When I submit my claims to American Home Shield, I do it online. It's easier. I submitted one for my stove that stopped working, and they sent A & L Appliance out. It took them a little over a week to come out. But that was their normal ETA and that was what they had available. They were professional. They had to order the parts and the repair took two weeks. Everything is working fine now since the repair.

AHS' usually very prompt when I call in for a claim. They would ask us for the account number and they would get the job done. When we called for the heating in my living room, it happened on the coldest weekend. But by that Monday, Sean Electric called us, so they took care of it right away. The technician was very good, efficient, neat and friendly. He looked at the baseboard heating and the radiators were burned out. He knew what he had to do to correct the problem and was very careful not to damage anything in the house. I have parqueted floors and wooden walls so he just didn’t rip anything off.

The garbage disposal had gone out and it was leaking. I submitted the claim online and the website was very easy to use so I didn’t have any problems. We scheduled the appointment at night then American Home Shield called us the next day and they sent Advanced Home Services the day after that. The tech that came out was great, professional, was in and out and took care of the problem. He was at my house for about 15 minutes.

We were smelling gas coming from the furnace and there was also a leak. I used American Home Shield's online service to file a claim. It was simple except it's confusing when you own multiple properties such as myself. When you're trying to submit a claim for the first time, it's set to a default location. And so, if you need to submit a new claim instead of there being a dropdown that you can select other properties and continue on, you have to back out and then start all over. So, it's not convenient in that way. If you have just one property, it's straightforward. Also, if you're filing for the first time, then it's not really that great of an experience because it takes you to an area of the site where you would have had previous claims and you haven't set up an initial claim first.

I had a problem with my furnace and I called American Home Shield over the phone. Submitting a claim was easy. The techs who came over did a good job. They were respectful and did the job. First, they checked out the furnace. They thought they had fixed it but then I had to call them back. They came back as soon as they could and did the repairs. The furnace has been working ever since. American Home Shield is a good company and I recommend them all the time.

I like submitting a claim online. The computer is a lot more concise and easier to use. American Home Shield also has a direct contact via the computer. Sometimes, when I'm trying to call somebody over the phone, either the line is busy or no one is there. But I've never had a problem with any of the techs who come over. They're all very professional and friendly. I've been very pleased. We've had the techs out for the hot water heater, the dishwasher, the air conditioner compressor, toilets and the dishwasher in the kitchen, and they’ve always done extremely a good job for us. We could talk to them and we don’t get the feeling like they're holier-than-thou.

We filed an online claim for a clogged pipe going into the sewer line and American Home Shield's site was fine. The contractor who came was a nice guy, but he didn't fix the problem. He did the whole report and told us that the wall wasn't covered so we paid out of pocket to have the problem fixed. Still, this happened just that one time.

American Home Shield has been great. We had a different home warranty company, and we switched to AHS. With the one that we had before, we had a repair done at one point, and we really didn’t like the person that they sent. They weren't very professional, and they seemed to be looking for excuses not to do work. I called AHS for our dishwasher and I spoke to a person, but I didn’t book anything that day because it had something to do with the weekend. So, we ended up calling back on Monday, and then doing that through the automated system and booking through it as well. They booked us for one or two days in the future, but then they got a cancellation and sent someone immediately.

I had a leak in my fridge and I submitted a claim for it to American Home Shield. I did it online and the site was fine. The techs from Hotshot Appliance who came out to fix the issue were able to do that in one visit. However, they kinda broke the clip on my panel and so I can't close it anymore. But I don't blame them because the panel is already old. Still, everything has been okay after the repair.

American Home Shield is nice to have. When one of our air conditioning units was frozen over, we called them and they sent out Barstow & Sons Heating and Cooling. I had a great interaction with their technician. We were told what they needed to do, accessed everything they needed to access and got it done. They were able to get it repaired in one visit and so far, everything has been working well.

Both my water closets were out on me and I called American Home Shield. The rep was very professional and he set up an appointment with a plumber. One of the water closets was leaking around the seal, but it turned out that it was leaking in three different places. The plumber couldn’t do anything on the other one too because it was my son who broke the tank lid on it. Other than that, he did a good job. I’ve been with AHS for a year and this was the first claim I’ve had. Hopefully, I won’t have a bunch. I would rather be running than broke down. I’m thankful to AHS for the service. They seemed to be without a hassle.

My oven wasn’t working. I submitted the claim with American Home Shield online and that process was easy. The contractor sent by AHS had to replace the control panel. The tech came very quickly the first time, but it took him a while to get the part. He seemed to be very good and knowledgeable, though, about what the problem was and he knew it right away. The oven has been working fine since the repair. A couple of years ago, however, I called AHS about my water heater and they couldn’t send anybody out sooner, so I had to call someone else. Still, everything has been good with AHS.

I've had American Home Shield for over 20 years but their service is getting down every day. They used to be very good, but not anymore. When I had a hole in my sink and I called them, the guy who picked up the phone could not speak proper English. I told him not to send any plumber if AHS wouldn't replace or fix the bathroom. The AHS rep said that it is covered, but when the plumber came, he said that they don’t cover it. The rep should have said right away that they don't cover it when I asked, so then I could have hired somebody else. I have two houses with AHS. Why am I paying if nothing is covered? Also, it's always very hard to reach them. I was on the phone for a whole 90 minutes. I'm not gonna use AHS. I already cancelled mine and I still have one for my personal home. I want to cancel that too.

Submitting a claim with American Home Shield has been very easy. I’ve done two things with them, which both have been fine from their end, and I paid the $75 over the phone, so I didn't wait until after the people had come. And, that has worked out very well. The first claim I had was for the water heater. I noticed that when the plumbing company came out, they had certain repairs they had to call American Home Sheild to get authorization. Then, they ended up coming out three times for the water heater before they got the parts. Every time they came out though, they were very polite. American Home Shield then evidently felt it could be repaired and it didn't have to be replaced. The plumbing company did a great job and I was very pleased with them.

Overall, I'm happy with American Home Shield. There had been very disappointing times and there were times that you'd get a rude representative. It was also hard to get a hold of them. There's so much wait sometimes, and sometimes it's okay. Other than that, not bad at all. Recently my air conditioning wasn’t cooling at all. I submitted my claim to AHS over the phone. The contractor who came out to do the service was from Burrows and Company and he was very good. They have to order some parts and he said it takes a week or two weeks. I'm still waiting for someone to come back and do the repairs.

We usually go online and submit a repair request with American Home Shield. And then, we get a text and an email. When the furnace was just blowing cold air and the house was cold, submitting a claim for it went fine. The contractor who came out was helpful. He came and went upstairs. He checked the furnace out, did a couple of things, and then got the furnace running quickly. It was a very good experience and everything seems to be fine. We've had good experiences and bad experiences with AHS. The furnace was a simple fix. It seems like when it's a simple thing, it goes smoothly. But when there is a major issue then it takes a little time to get it cleared up. We had a dishwasher issue that dragged on for two to three months trying to get that worked out. So, that was a bit frustrating. But all in all, AHS is a good service, and it's easy to use.

I got a plumbing issue and I called American Home Shield to submit my claim. The technicians that they sent out were excellent. The only thing that I would additionally say is to reduce their premiums because they’re pretty high. Also, they need to reduce the wait time on phone calls. Still, overall, I would recommend AHS.

We have not had any issues whether we call or go online when we submit a claim but my husband did the last one online. It was easier and more convenient, and in about a day or two, we would get a response. If we have any problems, the contractors would call him when they are on their way over. We had a claim with American Home Shield for the ice maker of the refrigerator which wasn't working and for the furnace that was making some noises. We weren't sure if the furnace needed to be replaced or just what was needed to be done. Plus, it had to be cleaned out and a few other things done to it. The contractors did a good job and made sure things were satisfactory. They took care of the issues on the same day. All were done fast and good and we had no problems. Both were taken care of and the ice maker works fine now, so my husband and I are both satisfied. I'd recommend American Home Shield.

Having American Home Shield is definitely worth the investment. I had a pressure regulator valve that had gone bad and needed to be replaced. I submitted a claim to American Home Shield through the website as it's more convenient than calling. You don’t have to wait to dial; you just go straight to the web and knock it out. I got a response back the next day and the contractor was ready as soon as possible. But, I ended up doing about a week for my convenience. The guy who came to our house was great. He came in and I talked him through what I had and what the issue was. He did an examination himself and then knocked out the repair. The whole thing was probably within an hour.

The concern I have is that I have a dishwasher that has been repaired four times within two years and a different tech keeps replacing the same part. According to AHS policy, they will continue this process as long as the tech says the appliance is repairable regardless of the number of times the appliance has been repaired. Each time I submit a request for service for this dishwasher, it costs me a day of work, $75 for the service, and in one instance a rude tech.

American Home Shield use to be a good company. I have had them for over 15 years. Now when my appliances break down, they insist on piecing the items together. I have a refrigerator that clearly is old and beyond repair. However, they keep sending a technician out to piece the parts back together, causing me much time off work for each time they had to come out. So far we on our 3rd try within 4 months, which for me is 8 hours of work, 24 hours of lost wages. The other problem with this company is the long wait time to speak to someone. Each time I call, I am on hold for at least 30 minutes waiting for customer service, and another 40 plus minutes if you want to talk to a supervisor to resolve the issue. I recommend don't waste your time with this company, they have gone downhill and they no longer care about their customers.

I called American Home Shield to file a claim for a main sewer line clog on Monday. The initial plumber sent by AHS came out on Tuesday but could not clear the line clog and said someone else would need to be sent out. He left the cap off of the access port in the garage so sewage backed up into my garage, which I had to clean up. The second plumber did not come out until Wednesday afternoon. He also could not clear the clog and said the line needed to be hydro jetted and he did not have the proper equipment. He left spilled sewage around the access port in the garage when he left.

This is a simple repair of a dryer. Dryer takes too long to dry (1.5 hours for a couple of towels). Dryer service contractor came said the hose was crimped and fixed it, cleaned out lint trapped from hose and inside dryer. They completed their part of the job and stated still need another type of contractor to come out that can blow out vent from dryer to outside to complete the job and get dryer working properly. Pretty simple! This is what he reported back to AHS. Called AHS and they can't find my account. Found my service call but can't do anything with it because they can't find my account. Call back in 4 days. WHAT? I have to wait because their system error.

My sump pump broke on New Year's Eve after a technician previously came out and "fixed" it. My basement was flooded. Needless to say, I had to call and get authorization to have another tech come out on NEW YEAR'S Eve. Was on hold for 55 minutes just to get a rep on the line who told me to call back on January 2 because he couldn't get all the information he needed at that time. Called on January 2 and was told to email my invoice and proof of payment in order to receive reimbursement in 10-14 days. Got a confirmation email but heard nothing after that. I called back on January 21 (on hold 45+ minutes) to get a status and was told that they didn't have any record of receiving my email (even though I received a confirmation email on 1/2).

I've had problems with an oven for over 5 months. The first contractor AHS sent out took over 2 months to repair it. It stopped working again 2 months later. AHS tried to send the same contractor out, but after waiting 3 days for an appointment, I asked for a different contractor, who arrived the next day. He ordered the part. A week later I called AHS to determine the status. I was told the part was ordered the previous day, 6 days after the contractor requested it. I was then told it would take another 7-10 business days for the part to get into the contractor's hands. That means I'll be without an oven for nearly one month before someone gets around to fixing it. That is unacceptable.

Morning: I’ve been with AHS for 17 years plus. Service was great back in the day, but times have changed. It appears AHS values their contractors more than customers and this isn't my first encounter with feeling this way. I have been living with no hot water since Sunday. I've have been the initiator with making all the calls back and forth between a long wait on the line with AHS and the answering machine at the contractor’s office. Conclusion the right hand doesn’t know what the left hand is doing. Why have I made all the calls and still no results as I boil pots of water and see that my account has been deducted for $100 and pray that my pipes will thaw with no further damage.

I've been with American Home Shield for about two years now. When I submit my claims to them, I do it online as it's easier and faster. Their customer service is very good. I've also had good interactions with the contractors that they've sent out. With our claim for the washing machine that needed to be repaired, it wasn't decided and I had to call back to see what was going on because I found out that the reason the washing machine was banging and making a sound was that the bearings had to be replaced. So, the contractors coming from American Home Shield had to be contacted back, which nobody did. I had to call American Home Shield to find out that the washing machine was just being replaced.

The heater wasn't blowing any heat and we submitted a claim with American Home Shield. Everything was great. The contractor sent by AHS was Stanley Heating and AC, and this company was good. Once the claim had been filed, they contacted us that day. We got a notice from them right away and the next day they called to set up an appointment. The techs that came out were very nice and the repair went very smoothly. They looked at the heater and tried some things. But they didn't have a part and needed to order it. That took a week and then they came and installed the part. The heater has been working since the repair. In the three years or more that we've had our warranty with AHS, that was our first claim with them and the experience that we've had has been good. We may be calling them again soon since we have a problem with our pool filter.

My spa heater was not working and so I went online and filed a claim with American Home Shield. That process was simple and the site is very user-friendly. They then sent Expert Pools out and I was really pleased with them. They seemed very knowledgeable and professional. While I'm still having them come back to fix the spa heater, the issue ended up being not covered by AHS. It's really hard to know what AHS covers and what they do not. We just have to read the fine print as we wouldn't find out until after they paid a service fee for someone to come out. Even so, American Home Shield runs really well and the people that have come out have been good.

Almost every piece of plumbing in the new house leaked. Water dripped from three faucets and two toilets didn't flush properly. In addition, a hose was rusted onto a washing machine feed. I submitted a claim to American Home Shield on the web. But the web interface didn't have enough choices so there was a follow-up phone call.

I love American Home Shield’s website. Recently I submitted a claim at 11 o’clock at night for a heater issue. The heater would fire up and try to go but it would not maintain the heat to heat up the house. A tech from Advanced Cooling and Heating called the next morning and left me a message to call him back because I was not able to answer my phone. I called him back and he came out Saturday morning. He identified himself and asked what the problem was. He looked at the heater, fixed it and he was gone in 15 minutes. Since then, everything is working good. American Home Shield has been very responsive every time I use them. It is also easy for me to get someone out quickly.

We had a sewage backup and filed a claim online to American Home Shield. Their website was pretty easy to use. Thereafter, H & K Plumbing came out and they were great. They’re really respectful and polite. They came once before for another plumbing issue and both times, they fixed the problem quickly. However, they told us that they were likely gonna have to do some actual work on the pipes in order to keep the problem from happening again. Still, things have been good so far since the repair. We recommend AHS to others.

When my oven stopped working, I called American Home Shield's 1-800 number. The claims process was efficient and I love the contractor they sent out. All City Appliance has Saturday hours, so that works well. I don't have to take days off in order to get my service. My oven has been working so far since the last time they came out and replaced the part.

In my most recent claim experience, Tom Melton Services was sent because I had water leaking from my ceiling light in my kitchen. I thought that I might've had a broken pipe. But after the gentleman looked around, came upstairs and checked out the bathroom and the lighting downstairs where the leak was, he came to the conclusion that the leak was caused by bad caulking in the tub. He let me know that that tub needed to be re-caulked and that was not something my contract covered as well as not something that he could do. I said, "That's fine," and I was glad to know that it was not something more serious. Everything worked out well.

Our AC wasn't cooling. Its line was icy. I went online and filed a claim with American Home Shield and their site was very user-friendly. Harkins was assigned to my claim and they were great. They called me almost immediately when I put the order in and they came out very quickly as well. The workers who came were also knowledgeable. A few summers ago, I had a lot of issues with a company that had workers who didn't know what they were doing. Every time they would come back, they wouldn't actually fix the problem, and every time I would call back, they would say that a worker has been fired. It was not good. We're currently selling our house and I've called Harkins to do some work even if those are not under our AHS warranty.

On February 1st, I called American Home Shield because my downstairs sink and my upstairs bathtub were clogged. So, Street Plumbing & Rooter came out, and it was unclogged temporarily. And on February 8th, my bathtub upstairs clogged again, so I called them, and they sent the same technician, Joe, out. So, he unclogged it. And then they called and told me I owed them another $75, and I told them that that was a redo. So, he said it was something different. But I had my receipts here and on the recording where it was my bathtub clogged again. He came up first and unclogged it, and it wasn’t unclogged, so he came out again to unclog it.

My heating unit wouldn't operate and getting the claim process with American Home Shield started was easy. I submitted two claims and I did the first claim over the internet, and I called on the second one. The contractor assisted me in every way he could. He flipped some switches, checked everything and started the heating unit to work. It has been performing well since the repair. This was my first experience with American Home Shield, and it was great. They were comfortable and easy to deal with. I was hesitant about doing it, but this would have been a big expense if I had to do it on my own.

We were selling our house and during the inspection, the inspectors found what they thought could be the plumbing issue. They thought it was a leak up on one of the sinks. I called American Home Shield and they responded pretty fast. Once I call and put the request in, a contractor calls me right away like the next day or sometimes on the day of. I then work with the contractor to schedule something based on my schedule. For my plumbing issue, a technician from M&E Plumbing came out to check but found that there was no issue. He said it was just a loose screw so he fixed that. There was also a stoppage in the upstairs bathroom and he said they'll stop it. They took care of whatever they needed to that day.

I had some problems with the heating regulator. I called American Home Shield and submitted a claim. The contractor called me and set up an appointment. The next day, the techs came out. After about four days, they replaced the parts. After the repair, my heater has been perfect.

I file claims with AHS over the phone through an automatic system. It's an easy process but I always prefer to talk with a live person. The contractor they send out are very quick to respond. I really like them. Recently, there was a water leak on the kitchen from the faucet. They replaced a pipe that comes in and out of the faucet. But I need them to come back because they didn’t finish the work. The water is not leaking but the part that was broken is still broken and there is no guarantee that the new pipe they installed will not get damaged again because the plastic part is not replaced. Other than that, I would recommend them.

A contractor from American Home Shield came Thursday and looked at my refrigerator. He said I needed a thermostat and he would call it into AHS. It took three weeks before the part came in but they finally installed it after. The length of time was an issue for me but everybody did a good job. The reps and the contractors were nice and courteous and they tried to do everything they could.

There was a burned out breaker in the breaker box and it kept switching off. The tech who came out for was extremely professional and super personable. He was very thorough as well. He checked a bunch of stuff, found the problem and fixed it. I usually file a claim online. American Home Shield's website is very user-friendly. I'm satisfied with the coverage that AHS has provided in the past. I’ve used them for about 14 years now and I can’t imagine owning a home without that coverage.

Submitting my claim with American Home Shield was very easy. When the heat was not blowing, I called them and explained to them what the problem was. It usually takes three minutes to get ahold of a rep. Sometimes, it's immediately. The rep set me up with the company and they were going to send the contractor out the next day, but my schedule did not allow that to happen. I was able to set up a schedule that was going to work out for me. The contractor was very easy to talk to and deal with. He was awesome and very professional. He walked me through everything that he did. He had the part on his vehicle and it took him an hour to complete repair. I tell all my neighbors about AHS.

When I pulled up American Home Shield online, it came on my phone as file a claim. It went off from my cellphone number and they pulled up everything and asked if it was me. I’m a real estate agent, so I know which companies are notorious for having long phone lines. HSA and American Home Shield both seemed to have long phone lines. They could take up to 45 minutes for somebody to pick up the phone and I didn’t wanna deal with that.

When we first got American Home Shield and our air conditioner wasn’t working, the company they sent kept coming out and putting the wrong parts. Plus, they used generic parts. We were out of air for 30 days. It was very aggravating and a horrible disappointment with AHS. They should make sure they verify the correct parts and equipment.

I had 2 plumbing claims where the first one was in January for a sink clog and the second one was a week or two later for a leak in the drain under the sink. I went online and scheduled the repair. Navigating the American Home Shield website was easy and a contractor was dispatched within 2 days. When the contractor arrived, we had a good interaction and he told me what he was gonna do. He had to cut off a piece on the pipe, make a connection, and then re-plumb. Everything has been operating perfectly since the repair and I didn't have to put a pan under the kitchen sink anymore. I was completely satisfied with both the plumber and American Home Shield.

There was a problem with the heater and I submitted a claim for it with American Home Shield over the phone. They are always very kind on the phone and they try to help. They have a good selection of contractors too. The company who came out was able to fix the problem and I was really happy with the service.

My experience with American Home Shield has been positive overall. I had an issue with an oven and I submitted the claim with them over the phone, and it was easy to get the claim process started. I had a guy who has come out to my house before and he has done a really good job. He was very nice and very reliable. The oven has been working fine since the repair, but if I had anything that happened again, I would want him to come out and look at it. I also had a plumbing issue prior to him and sometimes, I've had some vendors that have been hired to come that have not been good, and I've called American Home Shield and said that I don't want them to come anymore.

My dishwasher always stinks. I submitted a claim online with American Home Shield and it was easy and quick. The technician who came out said my dishwasher was fine and it was running well. I'd just have to keep cleaning it. He was even surprised that it was clean. Then he told me that the line from my disposal was not arched enough and I think that's my issue, but I don't want to spend another 75 bucks to have somebody come out and tell me that they can't replace the disposal. Nevertheless, the technician was very helpful and nice. I asked questions and he gave me answers. I've never used the home warranty before, and it's a little intimidating, but I've had a wonderful experience with AHS.

Updated on 04/06/2019: Proven Professional, the company who had gotten my claim, came out in January and the invoice that came from them has the invoice number and the authorization from American Home Shield. It also says that the water heater located in the crawl space had not been heating water properly. It was taking a while to get hot and they noticed a leak at the water heater. The top was rusted out and the expansion tank was damaged as well. That was on January 21st. After they changed the valves, they told us to call back if it didn't work so it can get replaced. It didn’t work, so on February 19th, I called them back out and they replaced the water heater. I paid for the expansion tank and some valves, which AHS said were covered. Proven Professional tried to act like the expansion tank was not damaged.

I bought 2 years of coverage and have needed to servicing of my place 3 times. The first and third time they sent great professionals- they were timely and got the job done easily. The second time, they initially connected me with a company that didn’t show for the appointment time. Then when it was rescheduled they sent someone who couldn’t fix the problem. I contacted AHS about this frustration so they connected me with a different company that was great! So, three out of four good experiences. I like that I don’t have to search Yelp pages for any servicing professionals because it’s hard to tell who is good or not. I much prefer to have AHS send someone who they have vetted.

I have three houses and three contracts with American Home Shield. I had my first claim for the air-condition and it was easy submitting it online. We had a company that said they know about the oil furnace but when the tech came, he didn't know. We changed the company and the last guy that came out was good. It took him less than 30 minutes to fix everything.

I have been a customer for 3 years. On a Monday I found myself without water. I filed a report at 0800 to have service person look at my well. I was sent an automated email and I would hear from a service company in 24 hours. 3 days later I get a call from the service person to set up an appointment possibly Friday. How is a family suppose to survive without WATER for 5 days? I had a local well company fix the problem which turned out to be the well pump. Now AHS REFUSES TO REIMBURSE ME.

My refrigerator was not working. I called American Home Shield to submit a claim because it was kind of an emergency. It took them a few hours to get someone out to my home but it was a Saturday and they called quite a few people so I was not upset with the amount of time at all. The person they sent out from Areawide Advance Appliance Specialist was very nice and quickly diagnosed the problem. There was a switch that had been flipped and he fixed it. The refrigerator has been working great since the repair and I'm satisfied with my experience with American Home Shield.

When I had no hot water, I submitted a claim with American Home Shield over the phone. Their contractor, Plumbing Works, couldn't come until the following Monday so we didn't have hot water on the weekend. Then they came out and they were a very good company. Their technician was wonderful. They replaced the elements because they were burned out. In general, when AHS provided people from outside the area, our experiences were terrible. But when they provided me with someone that’s local, it has always been good.

I am very pleased with American Home Shield on how quickly people respond. For a week, our furnace was starting very long after we turned up the heat and then finally, it wouldn't turn on and blow heat. I filed a claim online and within 10 minutes, I got a response from someone. At 3:00 PM that day, someone came out. My son-in-law, however, had by accident done the right thing and the unit started working, so the guy didn't have to do anything to fix the issue, but he still cleaned the furnace and checked to make sure everything was okay.

My kitchen sink was clogged. I submitted my claim online to American Home Shield. Their online site was very user-friendly. They sent out MSE Plumbing. They’ve sent them out in the past, and I’ve always been pleased.

When our pool pump heated up, I called American Home Shield's 1800 number and submitted a claim. The reps I talked to were excellent. Pro Pools LLC came out 24 hours after I filed the claim, which was very good, and they were able to fix the issue. There was just a little stick that was caught somewhere. We've had American Home Shield for eight years now and we've used them a lot. I wouldn't be without them.

When I had a plumbing issue, I submitted a claim to American Home Shield over the phone. The phone service was terrible though. I had to wait for about an hour before someone picked up. Still, once I was able to get in touch with someone, it’s okay. Getting someone here to look at my issue wasn't very quick at all though, considering it took about a week for Steve Appliance to get here. Even so, since the repair, everything has been fine.

My recent claim with American Home Shield went well. It was for a dishwasher issue and I filed online. Navigating through their website was good and the service was handled promptly. The guy who came in was very knowledgeable, technically sound and very professional. However, in my first year, I got the promotional rate of $35, and now I'm paying almost like $45. It would be great though if there could be any adjustment. Other than that, American Home Shield has been good so far and I am happy with them.

The water heater was leaking, so I called American Home Shield to submit a claim. The girl set up the appointment, someone called me and they came out the next day and looked at everything. Then after American Home Shield’s approval, they put the new water heater in, another young man came out to install it. They both were very professional and told me exactly what had to be done and took their time installing it correctly. The new water heater is wonderful.

I've had American Home Shield on this home for at least a year and half and in the previous home, off and on, for over 10 years. So far, my experience with them has been good. Recently, the compressor of my refrigerator went out. I filed a claim online and it was an easy experience. They'd normally contact me within the next business day, depending on when I put the claim in. The techs that came out were friendly, pleasant, kind and courteous. They were very informative and they communicated well. They kept me up-to-date as to when the part got to their shop and when they were able to schedule to come out. However, it took a week for them to come out and an additional week for the compressor to come in, and a couple more days for them to come out and install the compressor. So, I was without a refrigerator for two weeks. Nonetheless, the refrigerator is working fine now but I noticed that it's running a little louder than normal.

My old water heater was going and my toilet needed a new seal. I called American Home Shield to submit a claim and a tech from Rapp's Heating & AC came out within 48 hours. He was very professional and friendly and I felt confident that he wasn't going to take advantage of the fact that I had a home warranty. The toilet's fine now and a water heater will be installed on Tuesday. I was very pleased with my experience with AHS. I was wondering why I was taking out the home warranty all these years because I've never had to use it, but now that I've had to, it has more than paid for itself. People should get a home warranty, and American Home Shield would be great.

I had issues with the AC. I submitted a claim with American Home Shield and they sent out a contractor. To get everything fixed, the techs had to come out three times. But there was one day in between the times that they came out, so the repair took a total of five days. Every time they left, the AC was working. Then it would stop and they would come back out and resolve a separate issue with it. Nevertheless, it was a good experience and I’m very pleased with AHS' service.

So far, we've been happy with American Home Shield. Initially, I got an email from Home Shield and another from another company, and I did my research. Home Shield seemed like they'd been around longer. So, I went with them because of reputation and what I read about them. I've been with them for over a year, and they've had good people come out to do repairs, so we haven't had any issues.

The heat wasn’t working and submitting the claim for it with American Home Shield was very easy. The contractor came in the next morning and they were very discreet and they didn’t make a mess. The guys went up in the attic, fixed the problem and told me what it was. I fell asleep while they were there. They left and didn’t rob the house. Plus, the work they did was perfect. I'd recommend AHS to others.

We've had American Home Shield for four years now and it's worth the money. So far, it's only the little things that we've had to call. Like two years ago, the dishwasher broke, and it's one of those things that it's not what if, it's when. Eventually, you will gonna need them, and I can't even count how many times I've had to call them for a problem with the pump on our in-ground pool.

My dishwasher didn't work. All the buttons on the panel didn't work. I filed a claim online with American Home Shield and their website was very helpful. I had to wait about 10 days but, finally, everything was done. They really did a good job. I was very happy with the service. I am very satisfied and I would recommend American Home Shield.

I was having issues with my garage door. It wasn’t opening properly, which seems to be due to the capacitor being dead. I wanted someone to come and look at it, so I submitted a claim to American Home Shield and I did it online. It was very straightforward. I selected whatever issue I had and scheduled the appointment. When I submitted my work order, it went to the next site, which was the vendor site. However, after that, there was no clue or notification, which could advise me that the vendor is looking for a timeframe, which I gave. As there was no instruction, I clicked on the next button but it did not go to the next stage. That was slightly confusing. AHS should put a note to advise the consumer that they had just submitted and I that have to wait for their confirmation to move further.

I have been with American Home Shield for about 12 years now and when submitting claims, I've done both online and over the phone. I prefer over the phone, however, it takes so long to do it because their line is so backed up. I can be on hold for half an hour or 45 minutes. It is easy doing online because it's quick. The website is very easy to navigate. They always get me a contractor right away, however, there are some contractors who are good, while some are not. Sometimes it works out, but sometimes it doesn't.

My furnace died and I started filing the claim over the phone, but then I had to go online and confirm. Air Doc Heating & Air Conditioning came out and their service was great. I’ve had problems with my air conditioning in the past 10 years and they’ve done really well. It was wild because I got my new furnace in and we had a cold snap up here in Chicago, and it wasn’t heating up the house. They fixed that. I have a second furnace upstairs that has been functioning okay until the cold snap so now I have to get a new one for upstairs. American Home Shield is okay so far and I have no complaints. I’d recommend them.

We were running out of hot water and we shouldn’t have been. I submitted a claim to American Home Shield online and the website was great and user-friendly. The plumber came out and he realized that our hot water heater was set to a lower temperature and that we also had a sensor in our shower faucet that I didn't know about that was preventing further hot water from coming through. It was a double whammy. I would recommend AHS. However, we’re up for our renewal and the cost is at least $400 more for us to renew it. So, I’m a little upset about that. I don’t wanna pay what they’re asking and I don’t wanna not get it, so I’m sort of stuck.

We had a power outage and it put the computer out on my refrigerator. I went on the computer and submitted the claim with American Home Shield, and the process was very easy. The contractor got there that day and he was great. He thoroughly searched the refrigerator and he had to get online because he didn’t know if he had to order a new part, but he was able to fix it without a new part. He went through customer service with Samsung and was able to fix it. He did a fantastic job and we were very pleased. The refrigerator has been working like a charm since the repair.

My kitchen dimmer switch was overheating and I submitted the claim online to American Home Shield. The website worked fine and it was very easy to become familiar with. SunBelt Electric came and my friend said that the contractor was very responsive. She was very pleased with the service. I had an issue with a dishwasher in the past and that was taken care of as well. I would recommend American Home Shield.

The heater was blowing out air, but it wasn’t hot. The claims process online was really simple and it took only a few hours for me to get a response. A contractor from Joe Cools was sent out, and he was wonderful. He opened up the unit and he said that it was due to some sort of a fire sensor and that there had been a buildup of carbon on the outside of that which is not uncommon. He detached the small sensor and he ran some sandpaper over it. He then reinstalled it and this thing fired right up.

There was a leak and I called American Home Shield for a repair. They had sent Sirius and the technician determined the need for a whole new unit. At first, it was just gonna be a dispenser, which was leaking, and then the tech changed it to a whole new unit. It involved waiting for the part to come in. It was initially gonna be a two-week wait and it turned out to be a day or two shorter than the initial timeframe that was given. However, the technician who came out first noted on his work order to just replace the dispenser rather than the whole unit. That did not only caused confusion but a little disappointment too as we had water shooting out of the dispenser as well. To this day, that’s still an issue at hand that we had just been dealing with. But it was something that was supposed to have been replaced also.

The refrigerator was leaking and after I submitted a claim online to American Home Shield, the response was within half a day that somebody would be out. I had to be here when the contractor got here and call them back and forth but it was seamless. The contractor was excellent. He figured out what the problem was and tried to take care of it the best he could. He said he would be right back and he didn’t know if he could get parts. He came back in and told us that the refrigerator was too old so I should be getting a call from American Home Shield about a new one. They told me that I would hear from AHS by Friday, but I didn’t hear from them till today. I have to go purchase a refrigerator and then email them or fax them the invoice, and then they will send me a check within 10 days.

My most recent claim with American Home Shield was for a stoppage. I submitted it online and it was easy, however, they weren't very quick to get somebody out. The area that they were sending a contractor from was over an hour away. AHS wasn’t pooling anybody locally which we have plenty of plumbers and stuff local. It would’ve been less time if we use somebody locally. But once the contractors were able to come out, it was good. I would still recommend AHS.

I wish I could give this company negative stars. A complete headache, customer service reps who don't care and will hang up in your face and they will fight you to the death to keep from replacing anything that is "covered". They told me they do not have a corporate office so there is no one to listen to complaints. Please beware of the false advertising and do not spend your money with this scam of a company!

AHS did end up paying for some of the furnace replacement but only half. I still firmly believe they were responsible for the entire installation.

I called AHS this morning for my first claim. My hot water heater is leaking and needs to be replaced. I filed a claim online, and a plumber contacted me 2.5 hours later. They said they could come "look" at my water heater tomorrow afternoon, and this was still within their required 48 hours response time (the contractor response time is not indicated on the contract).

I made a claim to AHS for an inoperative tankless water heater. My contract covered tankless water heaters, however, AHS was not able to send a contractor to my house that had expertise on these types of units. They sent two different contractors and neither one knew enough to fix the problem. AHS delayed the process and then had the nerve to close my claim on their website without even checking to see if the unit had been fixed! I place multiple calls to AHS in an attempt to resolve the issue, however, their customer service is horrible! It is tough to even get through on the phone and usually placed on hold for 45 minutes to an hour! This is during normal business hours!

Have been members of AHS for many years now and are having a very negative experience how repair for dishwasher is being handled. AHS was notified on 2/2/2019 and has still not been repaired. When contacting technician, he won't call back, and voicemail is full. Have also contacted AHS and still no update. Wondering what the purpose is of having AHS when causing so much headache and that we have to spend so much time on trying to follow up for a service that should be quick and easy.

Furnace went out in December when it was very cold. AHS couldn’t send anyone out for 2 weeks. My furnace was completely broken after two different companies inspected and gave me quotes. It was going to be a full replacement. AHS sent a man to drive by our house but he didn’t come in and never inspected. We had another company looking at our unit and the AHS person said, "Oh never mind" and drove away. He didn’t speak to me the owner of the home. Since were without heat and AHS couldn’t send another person out for one week, we had the unit replaced.

The first claim I had with AHS was for a refrigerator which clogged up. The pan was overflowing so the techs cleaned that out. Then the next day, they came out for the washer and dryer. Something was wrong with the washer and that was fixed. I was very pleased with the service person that came out each time. She knew what was going on and took care of it.

My brother is a real estate agent and he recommended that we get American Home Shield or just a warranty program in general after we paid $7,000 to replace an air conditioner many years ago. We had American Home Shield for a while and then, my mother had OneGuard. She thought that I should try OneGuard so, I did for a couple of months and had an issue with a faucet. It took them two weeks to tell me they weren’t gonna cover it. I had them cancel my membership with OneGuard immediately and I went back to American Home Shield and I’ve been happy ever since.

American Home Shield is phenomenal. I love them. I needed a water heater replaced, and I went to the bathroom in my tenant's unit and the water started pouring out. Within a few hours of filing a claim online, someone reached out to me. The contractor who came was polite, clean and on time. The communication was wonderful, but he casually offered a free inspection and gave me a proposal on what it would cost to replace a number of items. It's an older unit, and there are things we need to repair, which are on our list of things to do.

The heating unit was not working and when I filed the claim over the phone, the rep was great. They selected whichever company was next in line in my region, selected what type of payment I was gonna make and informed me that someone would call me back in 24 hours. But it was quicker. I was contacted in two hours. The technician from A-US Air Conditioning of Texas arrived on time and got it all fixed within one hour. He picked up the circuit board, came back and fixed it. He did an excellent job and the heater has been great since then.

The DE was going back into the pool so, my pool guy said that the filters were broken. I submitted a claim to American Home Shield online and it was very easy. Then, Knock Out Pools LLC came out and said that the filters were broken and all DE was going back into the pool, so they replaced the filters. Having a home warranty is very valuable and I would tell others to get American Home Shield.

American Home Shield does a good job. Every time I call them for something, they get the issue fixed. When my heater wasn’t working well, I put the claim online and the contractor came out quickly. He called me and said he was coming out here. He was really nice and did well. He explained to me what he was doing. I was pleased with him, and the heater is working well now.

My refrigerator stopped working, and I filed a claim for it online. The process was very easy. The representatives at American Home Shield are very well. I have two contractors come out. The first one was from Brother's, and he was very professional and very courteous. He did a really great job of explaining what was going on and what I could expect in the next step. Then I had another one come out from Sears. He was not quite as professional, kind of curt, but I wouldn't describe it as a terrible experience.

I had a leak under the kitchen sink and I didn't know what it was from. I submitted a claim to American Home Shield and it was fairly easy to get it set up. However, their contractors had to come out two different times because of different issues. They had to turn the water off at the main building and then they had to order the right faucet because it was a single hole type. There were just several complications and it dragged out a while. Even so, it wasn't their fault and they were very efficient.

We really like American Home Shield and we are satisfied with them. When we sold our house in Florida and came here, we put the Shield on our big home in Florida. We paid for three years for the people who bought it and then we got them too when they didn’t offer one with our property. Then, over the weekend, we were without heat for over six hours. Our new furnace is about two and a half years and we tried to get heat. I did everything and got it going for a while. I turned the thermostat off, opened a little door and made sure that everything was set to auto then I shut it off. I thought the first time that I pushed it all the way to air conditioning and I was sure I did to make sure that the fan would run. Then, I switched it back on and turned up the thermostat. It came on but it didn’t shut off.

I had a plumbing issue. My toilet wasn't flushing right. When I submitted a claim to American Home Shield, it was easy and fast. I did it over the phone. While my interactions with the plumber went smoothly, the toilet still doesn't flush right.

Having an American Home Shield warranty is a good idea and so far, it has been pretty helpful to me. During the time that I spent in my rental unit, I noticed that the heat was not registering on the thermostat so I filed the claim. I've submitted claims online and the website has been good. I haven't had any trouble and the response time has been good. For this claim, the gentleman from Temprite was on time. I even had a phone call with him before he got there and since the repair, the thermostat has been working fine.

My dishwasher stopped draining and flooded the kitchen. I submitted a claim to American Home Shield online and the tech that came out was great. He was friendly, pleasant, professional and competent. He fixed my problem right away and now the dishwasher works much better.

The igniter on our gas oven went and the oven would not heat up. It would take about five to six hours just to get to 100 degrees up to 350. So I called American Home Shield and submitted a claim. The techs came and figured out the problem. They had to get a part but came back a couple of days later and fixed the oven. They have done a great job and we have had no problems. I recommend getting a home warranty for everybody and highly recommend AHS.

The GFCI, an electric plug in the wall, would not reset that the garbage disposal that was plugged into. The garbage disposal turned off. It tripped the GFCI a couple of months ago, but I haven't had time to get somebody out here. When I tried to push the reset button, it wouldn’t reset, and the button wouldn’t even move. And it was not on the disposal, it was the electrical socket in the wall that wouldn’t reset. I submitted a claim to American Home Shield online. Their online site was very user friendly. Daniel, the technician, was very professional, nice and courteous. I had fine interactions with him. The only comment he made was he didn’t know what exactly was wrong until he got there. I remembered there was an area on the online site to click electrical but didn't remember seeing anything as far as what exactly is wrong. Other than that, I would recommend American Home Shield. This is the first time I've used them and everything went well.

My toilet was leaking from underneath and I filed a claim with American Home Shield and paid for it online. I just clicked whatever it was that I needed, then it took about four days before they got someone out. The guy who came was super nice. He had to take my toilet completely off the ground but when he set it back down, it was not level. He didn't have the right sealant to seal it. If I sit down on it, it wobbles. This is an unfinished job and now, I'm gonna have to pay someone to come out and fix it.

I had a leak in my hot water heater. I called American Home Shield but I got the automated system and submitted the claim that way. They sent me a text saying I would be contacted within 24 hours by Proven Professional and they would make the appointment. Those folks also installed that water heater and they were very nice and friendly. They came out here and did a great job. The heater was repaired and it prevented water from leaking. Having the warranty is valuable and there's always someone I know I can call. With that, I would tell people to check into AHS.

Even though the wait can sometimes be long, I call American Home Shield. I don't do it online because I feel like I need to explain the situation better. The faucet knob in the tub stopped. It moved left and right, then it cut off with hot water. It was somehow stuck on hot water, but the knob was just turning and it would spew out hot water regardless. The technician that came out from B&K Plumbing was fine. I've had them out before for other stuff. The service was very quick and they got everything taken care of, and there were no issues on that one. I would recommend American Home Shield.

My sink was backed up in the kitchen and I called American Home Shield. They hooked me up with NW Sundance. However, I had to wait nearly a week for them to get here. The rep told me that they were short of plumbers in Salem because NW Sundance is from Tigard which was a 30-minute drive. In the past, it usually takes a day or two which would not be any different if I call a plumber out of a phonebook. But, the contractor did a great job. He was in and out in less than an hour and he cleaned up underneath the sink even before he put stuff.