American Home Shield Reviews

AHS has taken 7 days to get the parts necessary to repair our 10+ year old refrigerator (came with the house 10 years ago). After 7 days, they have the wrong parts. After two technicians claim the machine should be "totaled", they insist on pursuing more hard to find parts. Meanwhile, I am without a refrigerator and without any reasonable timetable for getting one. They simply refuse to escalate the problem to a higher authority and claim that I (as the husband) cannot talk to a supervisor because my wife's name is on the policy. I was attempting to save her some grief because her brother passed away this week. Next week we have company coming but coordinating a refrigerator with their arrival is not AHS's concern. This is typical, the service we have received from this terrible company. They have no concern about their customers at all. Their people are moving the deck chairs on the Titanic as far as I am concerned. And they expect a renewal! Run, do not walk, to any other home warranty company. These folks are trained to not care!

The first time I used AHS services (about 2 months ago), it was a good experience. The second time, (2 weeks ago and counting) was not so good. They assigned PJ APPLIANCE INC., a company based in Bowie, Maryland to repair our stove. To make the story short, they never showed up. I called the office to check on the tech and was told that because we did not answer a phone call he left. I said, we were here, why he didn't knock? They promised to call back to reschedule which never happen. I waited an hour and called AHS support. They promise to call the company and then call me back. 2 WEEKS and nothing!!! I guess some companies are good and some are not so good. My question is why AHS keep using them. I mean come on!

Watch out for this company! My husband and I have been loyal/paying American Home Shield customers for several years now, and we are currently fixing to cancel our service. Our contract covers repairs on various fixtures within our home, including our major appliances. We began having trouble with our refrigerator back in March 2014 (the problem was causing our food to be destroyed), so we went ahead and submitted a claim through American Home Shield (AHS). AHS sent an appliance repair company out to try and fix the problem, however the problem was not fixed. AHS then sent the appliance company out again, yet the problem was still not able to be fixed.

On July 25th 2014, my A/C Unit went out. I called AHS and entered my contract # to the recording. An A/C Company called me here in town but said it was going to be 2 1/2 days to get someone to look at it. When I told them I had young children, she acted like she couldn't be bothered. I then called an A/C company from the phone book and they were at my house and had the problem fixed in 90 minutes. I paid $1900 out of my own pocket for this. When AHS found this out, they called me right away to apologize. The Lady who helped me is name Laquita. She was beyond helpful and went above and beyond the call of duty for me. She explained if I could fax over my invoice for the $1900 I paid, she would submit it so I could get some kind of reimbursement. By July 30, 2014 she already had a check ready to send to me. She took care of all this in 4 days. Thank You Laquita and I hope AHS knows what a valuable asset you are to the Company.

This service is a must have for any homeowner and the ease of submitting a claim has never been easier. Anyone not using AHS is losing out big.

American Home Shield has been a great home warranty company for us. Our most recent issue was electrical. The contractor contacted us promptly and was very professional. The repair was done quickly. A day later when we had a secondary issue that had been caused by the primary issue, the contractor came out to do that repair with no extra charge. What a pleasant surprise! We are very pleased with our decision to keep a home warranty with AHS. They provide great service and quality contractors.

I was able to speak directly with an AHS representative who heard my concerns and quickly informed me which contracting agency would contact me to examine the problem with my plumbing. He explained the process and answered all my questions or informed me that he may not be able to provide more specific answers until after the plumber had come out to examine the problem. The plumber was on-time and finished the job in less than an hour. He took the time to clean up afterwards and explained every step in the process he had completed.

We called AHS because our air was not working correctly, not cooling. They dispatched Air Zone out. They said we needed a new compressor which then took 1 week for them to come out and put in. Once compressor was installed and we paid $385 for freon, air still did not cool. By the next morning, Friday morning, we called Air Zone back and told them this. They did not get anyone out. We called back Sat, still no one came out. We told them air had been running but still temp was only 86 in our home so we then turned the air off. Later that evening we noticed water damage all over our wall and floor, bad damage 20,000 worth. Arizona finally came back out Monday afternoon but said they had to get another work order to fix the AC. By Tuesday still nothing.

AHS took care of my leaking a/c coil; however, it took 3 years of purchasing refrigerant each summer to finally get it taken care of. This last year, it cost me over $175 before they agreed with the contractor that the rusted, leaky coil needed replacement. Then, it cost me an additional $160 because of "non-covered" parts that needed to be taken care of in the replacement. While I am satisfied with the unit being fixed and the contractor (Jason from ProNStall in Antioch, TN) was excellent in knowledge and communication, I am not as satisfied with AHS on their communication and for throwing in that I had to pay the extra $160 for non-covered items.

On hold with AHS as I type. Rep put me on hold after I called in my the 10th time trying to get the air conditioner pan replaced. The pan is rusted out; they say they don't cover rust. Please let me read from my contract: A. 2. Coverage under this contract includes normal wear and tear malfunctions during the contract term. Coverage under this contract also includes malfunctions of covered items which occur during the contract term resulting from the following situations prior to and during the contract term: a. insufficient maintenance, rust, corrosion, or sediment.

I reported my problem to AMS customer service and in less than 5 minutes, they had a company calling me to let me know when they could be here to fix my air conditioning problem. In less than 36 hours, my problem was not only fixed, but they discussed the problem, how they were fixing it and suggestions for upkeep. Fast, effective and tidy. Incredible experience.

We have an older central air conditioning unit. Even though we have the cleaning and inspection performed every year, it seems that this unit is giving problems due to its age. Whenever we have an issue, I know that AHS is a quick phone call away and will get a technician to the house in as timely a manner as possible. The technician that is assigned by AHS is very familiar with the system and always seems to have any required parts immediately. The entire experience dealing with AHS from the first call to the follow up is very good and a huge relief in an otherwise stressful situation.

After posting here the company allowed a second company (which is what we had requested from the beginning) to come in and look at (and subsequently fix) the problem. The drainage pipes were clogged. Easy fix. The first company should be dropped as a vendor, and AHS should keep track of the shoddy work that that vendor does (second time we have had problems with them). Now in credit and fairness to AHS, they did send the second company in (refused to do that initially), and that new vendor did fix the problem. Logistically there were still a few issues with resolving the fee for the second opinion (we should not have been billed for that and were) and our policy term; this was supposedly resolved last Thursday but took a 1 hour and 10 minute phone call to fix today.

Overall, I have had very good support and satisfaction with AHS and the contractors who visit in a professional and knowledgeable manner. Thumbs up!

Very prompt service, easy to deal with. Contractor showed up on time, was very professional and took care of issue very quickly.

American Home Shield treated me like family. Their customer service staff was prompt, courteous and extremely professional. They addressed my needs and directed me to the best service provider for my needs.

I found that the service I received was very good. I feel that AHS is responsive to my needs and strives to understand what my situation is. Was happy with the service I received from the contractor that was assigned to my situation. They too were responsive and friendly. The service rep who came to my home was knowledgeable and even took off his shoes so he didn't dirty my home.

Technician handled everything expeditiously. Great job!!

My home is rented. The occupants have made 3 separate work requests to fix the dishwasher because it's either not drying, draining, and now not working within the last 6 months. AHS has sent out "technicians" all three times costing me $225 out of pocket for each visit along with my monthly rate of $51.00. Whatever is being done is obviously not working and the dishwasher needs to be replaced. It is cheaper to just cancel AHS, buy a $300 dishwasher and save $800+ bucks a month!! I think it is a plot between AHS and its "technicians" never to solve a problem, but to mend it temporarily to bleed all the cash it can off of you. Heaven forbid actually replacing or fixing the issue.

We had a problem with our air conditioner leaking. I was so amazed at how easy it was to access my account online and request service. It was not even an hour and the vendor called to schedule an appointment at MY convenience which was awesome because I am a teacher and I work a lot of hours. Not only did he fix the issue, but gave me some helpful tips to keep the air conditioning running effectively.

I appreciate that AHS will deal directly with the Advanced Electronics contractor who knows what the problem is so I don't have to make that extra phone call.

Quick and efficient. The only delay was getting the part. The service man was right on time.

Recently I had the pleasure to have service provided by an AHS contractor. He was on time and called the morning of our appointment. He was very professional and polite. I have had AHS on many properties and have and will continue to recommend them to my friends.

The ease of using AHS has made me a repeat customer and will continue to be for many years to come.

Called AHS when I came home at 4 pm to a hot house. Informed telephone operator that I had children and pets in the house and temps outside were 97 degrees. Operator stated that she was sending service request to dispatch and I would be called back as soon as a company was found to take my request. I asked if I would be called back this evening and was told yes. I reminded operator that I needed service TONIGHT due to children and pets. Going to a hotel was not an option because of cats/dogs. TWO HOURS later - still no phone call. Called AHS back and was told that they had 24 hours to schedule service. Was also told that service was entered as "normal" not "expedited" and so there was no rush. I cancelled service request, and I'm in the process of cancelling my AHS warranty. When the washer broke last month, I waited a week for a repairman. When the AC broke three or four years ago, I waited four days. What is the point of a warranty?

I live in Phoenix - it gets hot here - A/Cs are important. In April our A/C stopped blowing and we called AHS to repair the A/C. It came out and "fixed" the problem. Within a month however, our A/C stopped working again. AHS came out again and "fixed" the problem again. In June it happened again. Now, in July, when the temps are consistently over 110 degrees, it has happened again. We called three days ago and have not had anyone come out. AHS is now telling us it cannot get to our house for two more days. The temp inside our home is 95 degrees during the day. AHS doesn't seem to care all that much. Not what I signed up for.

Since January 2014 I have been calling AHS to fix two leaky faucets in my master bathroom. The first plumber came out, looked at the faucets and left. He came back two months later, after many attempts of calling AHS and the plumbers office. They promised me that they were searching for my custom part. They never came back. In June, AHS sent another plumber to my home to repair my faucet. This plumber took the knob to one of my custom faucets and has yet to return. It is now June 27, 2014 and I have yet to hear from that plumber or AHS. I have called many times, including today to express my anger, outrage and concern with the unsatisfactory service I am receiving. I am always promised a returned call from a supervisor, to no avail. My tub is now ruined due to the leaks that I have attempted to collect with a bucket and I am out of my custom knob to my custom faucet set. AHS IS NOT TRUE TO THEIR OWN COMPANY PHILOSOPHY.

We purchased our first AMS service in 1986 and have been customers ever since. From the first service call back then to the one this summer, we have had very few mishaps and those we did, we correct very quickly and professionally. Our last service far surpassed any in the last few years. They were not only on time, but called 15 minutes out like they said they would. They had everything needed to make the repair in a timely manner.

We had a leaky set of valves on our tub handles. We called and the representative set us a timely manner and it was frustration free. We love this company.

Service finally completed, after three visits. After one thing was completed, only to find out that something else was wrong. Tech apologized, and said that project would be completed as soon as possible. Upon completion, he thanked me for using their service, and for being patient.

The service provided by American Home Shield and the vendor was exceptional. The order was expedited and the vendor was very professional and prompt to meet our needs. This services that American Home Shield provides give home owners as ourselves peace and comfort knowing that our needs will be met.

Our last service call had to do with the inside air conditioner unit in the garage. The drainage pipe was stopped up so the water was draining into our house. The guy who came out was prompt, extremely friendly and knowledgeable. Had us fixed up in no time and told us about pouring 1 cup of bleach into the pipe once monthly to prevent a repeat problem. Definitely clean, well groomed.

They gave us good advice and helped us find ways to fix a recurring problem.

The contractor responded promptly, was on time, professional and solved the problem quickly.

Have been using AHS for the past 14 yrs, looks that I have been paying for the service and not getting any service. Put in a service call 3 week ago, AHS assigns the call to a vendor that we keep requesting that we do not want their service. AHS says they are the only ones who will service our area.. Not sure if this company is doing the right thing.. It is sad to see AHS if the customer is not happy with the technician that had come by previously and had bad experiences, AHS should accommodate the customer not the technician. Sorry to say this.. Bye Bye AHS...

Called AHS and reported air conditioning not working, the 2nd day they sent a serviceman out to make repairs. The service man called me and stated that AHS would not authorize the repair because it was caused by an electrical surge. I asked him how that was determined and he said "we had a storm a couple weeks ago and I couldn't give them any other reason so they went with that". He stated "there was no indication that was what happened and I couldn't test anything, I really don't know why the part malfunctioned, but they will not cover.

We had EMS for years, and went with American Home Shield because it was cheaper and "covered" the pool. Turns out, after charging us for 2 separate visits, AHS refused to repair the pool when we did have a problem. Each time we experienced a claim, we have been hit with separate service call charges (after extended delays in getting repair people to the house) and then there are upcharges for items supposedly covered (ex: after waiting weeks to get a repair of our microwave). We had to pay out of pocket for it - then when the repair person showed up, he could not install it (not qualified to do it), and my husband had to do it himself.

The AHS operator appeared to be truly looking to help solve my problem. She appeared to be knowledgeable and concerned about my needs. Her approach to my call was as though it was her mission to take the problem away from me and to defer that responsibility to AHS. That gave me an outstanding feeling of comfort.

Arranged to have a service visit for my leaking water heater. Plumber told me I needed new heater and additional $1K in mods. AHS covered heater but $0 for mods. Gave them a check for half ($500). Turns out heat was turned up too high. Lowered it and leak has fully stopped. Called AHS Customer Service to advise no longer need heater and poor diagnosis by plumber, and belief that service visit should be reimbursed. Extremely rude and no empathy that I've shelled out almost $600 for ABSOLUTELY NOTHING. Plumber is their representative and tried to make me pay for something I do not need. Horrible customer service.

Replacement AC installed 15 months ago. Had over a dozen service calls before unit was replaced. When it was replaced, outdated equipment was used requiring R12 refrigerant. It was/is excessively noisy and failed several times the first months. United Air Temp installed the units incorrectly and had to return several times to correct and install required equipment that they charged over $300 but did not install. Shortly after installation, unit was blowing fuses in inside unit. Tech could not find problem and called it intermittent wanted to reschedule (it was not running). I pointed out wiring that was exposed on the outside unit and touched it. It sparked and that was the problem left from install. I requested my service fee be returned and was told it would be. I am still waiting for reimbursement. (The tech asked me to not tell he was not able to determine the problem).

On Friday July 25, 2014 I noticed my Central Air was blowing out hot air, I called American Home Shield ASAP and they then had the A/C Company here in Las Vegas, Nevada call me to set up an appointment. I was then informed the next appointment was Sunday the 27th from 4 pm-8 pm. When I explained to the Lady that I had young children and my Elderly Father in law living here at the house and that I needed someone today, she acted like, "oh well take it or leave it." So I took the appointment out of desperation. I then hung up with the A/C Company and got the phone book and called one Hour Air and Heating, they came to my house in 40 minutes and fixed the problem in 45 minutes. It was the Compressor.

American Home Shield is okay.

We have 3 contracts with AHS and have been customers for years. They purchased a new AC for a rental house. It failed and for 13 days it was not fixed. After numerous phone calls, detailed letters to the CEO, a loss of rent and expense to purchase window units, we got a letter of apology. No refunds, no attempt to contact us other than a letter. We did receive a survey about service, still no reply to the comments listed. Our Property Management company said they would never recommend them. We lost $2500 because of this poor service.

The company contacted me directly and ended up refunding the cost of the repair. Which was the right thing to do so I continue to be a customer. Hopefully no repeat instances of this will occur.

I recently had service on our LG range. The service provider was Sears. A very professional job was done by the serviceman. To replace the computer panel, the back panel and about 50 screws had to be taken out and replaced. Very satisfied.

The a/c serviceman was friendly and knowledgeable of equipment. Took time to explain job and did apologize for being rescheduled and late.

My contractor showed up on time and was very professional, clean and courteous.

The day before Thanksgiving, the main bathroom toilet started leaking water everywhere. The thought of all my family coming, all the foods we would be consuming and only 1 bathroom working, was a nightmare. I set up the appointment online and in my heart I knew it would be a couple of days until a plumber would be able to come. To my surprise, AHS had contractor out first thing Thanksgiving morning and the toilet was fixed in no time.

They worked with our schedule, were prompt and courteous and took time to explain what they were doing.

The most recent experience was very good, both AHS and the contractor were responsive, the contractor was knowledgeable, efficient, and courteous, and the issue was timely resolved

American Home Shield makes the claim process very easy by providing an online intuitive simple form to open a claim. They follow-up with an email with the contractor information and additional information on next steps. The contractor called us within 12 hours of opening the claim and was here within 48 hours. The contractor was local and very nice. The repair requires a new part that had to be ordered so we are waiting on that for completion of the job.

It was very easy and stress-free! My problem was repaired to my satisfaction 100%! I have referred American Home Shield to many of my friends and family! The contractors were very professional and didn't give up even when at first they couldn't find the problem! Customer service was very helpful every time I called.

Well where to begin? Last Saturday I noticed my a/c had stopped blowing cold. Thinking it might be a clogged air filter I went to get under house. Upon walking out my back door i noticed smoke coming from wires running out from the house to the A/C unit. After a few seconds it started sparking then immediately the breaker blew (thank God). So I call AHS because in looking at my contract it states A/C is covered so they send an assignment to an A/C company.

My most recent claim has something to do with the home that we just purchased. The previous owners had an American Home Shield policy. They came out and fixed the dishwasher just fine and now we haven't used it yet but I checked it and I'm sure it's just fine. They were very good. The representative was great and showed up on time, stayed in touch and sent the repairman out right away so everything worked just fine. We haven't moved into the house yet so we have not used the repaired item.

I have been a customer for about 6 or 7 years now. After a certain number of repairs I have noticed that both the service charge and the premium have risen. Initially the experiences were good, but the last few calls have been a disaster. In December we had a water heater die after 14 years. The technician came 3 hours late and diagnosed the problem which I had described thoroughly to them when they called. It was Christmas time and we had to wait 4-5 days for an appointment. The first tech did not have a heater on the truck and said he would be back first thing next day but gave me a copy in case someone else came and quoted $500 to get it to code.

This was my 1st service request from AHS, they connected me with a plumber located about 60 miles away as they did not have a contracted plumber in my County (San Luis Obispo Co. with over 275,000 population!!). I explained the problem in detail to their plumber and the fact that the access door to the hot tub equipment is on the outside of the house and is about 12 feet above the ground. Knowing these facts, he agreed to come to my house, spent less than 5 minutes in total, looked at the hot tub (never filled it with water or ran the pump), didn't inspect the access door or the equipment, stressed the fact that "he doesn't do plumbing jobs on a ladder" and then left without even letting me know that he is finished, his recommendations and/or his plans.

I submitted a claim online 2 weeks ago. Never received a call to schedule. Called in yesterday and was told I should have called in my request because they don't check to see if an online request has been followed up on. Really? I have a newborn and that was convenient and available. So I used it. Secondly, I renewed my contract yesterday with the approval of monthly payments. I just looked at my checking account and the full amount is being processed. Seriously? Can you get anything right here? This company needs to evaluate their processes because at this rate, I am going to shop other companies. They can't seem to get anything right.

I received prompt, excellent, and very professional work. The gentleman who came to our house explained the problem and what needed to be done.

The contractor called back the day I placed the request, came the next day, had all the parts he needed on the truck. Diagnosed the problem and repaired it in less than 2 hours. After everything dried it worked like a charm.

We had a contractor come to the house to fix a problem with the microwave. He had noticed a problem we weren't even aware of and made sure that was also repaired without us asking. Very professional, thorough and a great attitude.

I have been trying to have my gas oven repaired since July 1. The technician came out and had it working for one use. I called American Home Shield and opened another ticket for the same company on July 10. On July 12 the tech came out and ordered a gas valve. When I call my contractor, no one answers. He has had the part since July 14. I have called AHS everyday and even talked to a supervisor named Gwen. They promised to resolve it and still I have no appointment to repair this stove 10 days later on July 24. I am ready to cancel my contract which is now up for renewal.

AHS-GE Contractor - The contractor arrived early and was timely and courteous. Contractor was also very knowledgeable and kept me informed of the exact problem and what it took to fix.

My Husband and I bought our home last year 6/2013. Upon purchasing our home warranty we had AHS come out to inspect and possibly tune up our AC unit. March we discovered that our AC unit was not cooling as it should. We called AHS who informed us that it may be cause by the filter and we should try to replace that and run it for a week to see change. I filed a claim with AHS to have them come out to look at my AC unit back in April. Since then they have scheduled 4 Different technicians to come out to look at our AC unit. The first company schedule an appointment with us which resulted in me calling off from work. They did not show and when I called they said had double booked us.

AHS prematurely debited my account, causing it to be overdrawn. This caused me to have 2 overdraft fees at $35 each - one for the AHS premature debit and another for a legitimate charge that would have been covered if not for AHS's premature debit. Since I initially contacted AHS on 7/16/2014 I've been passed around to several AHS reps - the last one was Jason Cust. ID **. He was supposed to call me back on 7/22/2014. He still has not. No one from AHS has returned any of my calls. I am completely disappointed with AHS's customer service. My account has been held hostage since 7/16 due to AHS's mistake. This is not fair, completely unprofessional & very insensitive.

Although the ice maker was not covered, the service provider chosen by AHS are very good and were prompt in knowing what was wrong and fixing it. A Portion of the service call was covered, which helped. Arranging for the repair was easy and a prompt response got me in the repair list for the service provider.

I’m as happy as a clam for most part of my experience with American Home Shield. I only have one issue, and it’s come up before. It’s air-conditioning repair. Several years ago, I had this wonderful, charming fellow call me to come and fix the AC. One problem: He’s on Maui, on a different island. So it’s a little awkward. You got some folks where they’re geographically challenged. And the last time I called a few weeks ago about another air-conditioning situation, the guy never called me back, but it wasn't that critical. And he’s been here before, so I don’t know what the deal was.

I had a great experience with the repair of my refrigerator. Very good service and professional worker.

Having the American Home Shield contract gives me peace in knowing I am covered for major repairs in my home. The expedient response proves the customer service is exceptional. The technicians are friendly and explain the repair they are doing. Great service = Peace of Mind.

We've been American Home Shield customers for years and EVERY year our service has more than paid for itself. There is such peace of mind knowing that when something breaks (because something always does eventually) we're covered. The service technicians we've dealt with have been on time, professional, clean and courteous.

We recently had our garbage disposal replaced. Our request for service was fast and efficient. The serviceman was on time, friendly, and skilled! The whole process took very little effort on our part and was done in a timely and professional manner.

AHS contacted me, and got me a new appliance.

Called AHS on July 3rd to report AC Issue. July 3rd, local ACI contractor technician arrived. Diagnosed short in capacitor and replaced wiring then found compressor needed to be replaced. Approval for repairs granted to ACI on the 3rd of July. Called ACI on the 7th and were told awaiting compressor being shipped by AHS. ACI was contacted several times asking for a date for the replacement. We were told they were awaiting the delivery of the Compressor from AHS because AHS would not authorize local purchase of the compressor. Were told that the compressor was shipped on and would be installed on the 7/18 to by ACI. I waited all afternoon but they no showed.

AHS was called to set up service for an appliance. The appliance company called back to set up an appointment for a Monday. The technician did not show until the following day. AHS was called on that Monday and agreed the company was to have come out on Monday. Another company was then assigned to me. My concern is that when companies don't show there are no consequences to them, but if I miss my appointment I'm assessed a fee. When I take the day off to meet a scheduled appointment, the company should have to make that appointment during that scheduled day and time. The AHS representative (Debbie out of Tennessee) says that the company has the right to come when they want with no compensation to the homeowner. It doesn't add up that I'm assessed a fee for not making my appointment, but the same is not true for the company who misses their appointment

Wednesday, 16 July 2014, TEXAS, our A/C went out, I contacted AHS. All is well at this time. The next morning a repairman called and scheduled an appointment for Friday morning. He came found out the problem and said that he would have the information sent into AHS. On Monday, I called AHS and the vendor to find out the status. I found out that the vendor did not send the information to AHS until Monday but everyone was still waiting on AHS. I called the vendor again on Tuesday and they scheduled to come fix my A/C on Wednesday between 10 and 2. Wednesday, 23 July 2014, I get a call from AHS stating that the part was not delivered and that the repairman would not be coming to my house. It might be 2 or 3 more days before the part gets in and then they will schedule to come complete the job. I spent 30 years in the military and got better service from the government housing people. This is our first house and our first experience with AHS. I'm keeping the house but will probably get rid of AHS.

The AHS Contractor arrived at the appointed time, looking very sharp, even though it was close to 95 degrees outside. He very quickly diagnosed the issue with my two A/C units and repaired both of them on this visit as he had all the needed parts on his truck. As it was over 90 degrees inside by the time he arrived, I was very happy to feel the cool air coming out of the vents while we were finishing up the paperwork.

I have American Home Shield in both my homes. I’m in Oklahoma and my wife is in Texas. We have two units and the house is not cooling, and I don’t have a clue as to why. But I’m very pleased, whether it’s American Home Shield or the contractors that we have to get; I have no complaints. The contractor is the key. They were very professional - not the company because my work experience is with the person that fixes the unit, and I would say that they were exceptionally friendly and personable.

Called AHS on July 9 because the roof-top air conditioner seemed to be shorting out and the temperature, already in the high 90's, was moving into triple digits for the coming week. A technician arrived July 11, inspected the 10-year old unit and said there were problems with the compressor, capacitor and a relay. He indicated he would send his findings to AHS for approval, but warned us his company might turn down the work if they weren't going to make enough on the service call. What??

My professional was quick and efficient. I am very pleased with my service.

After receiving a call from one of the case managers for AHS, I am very happy to say, "They have NOT changed". I am SO RELIEVED. The young lady was very courteous and assuring. This is the type of customer service that kept me with them for so long. Thank you AHS for renewing my faith.

Have used a plumbing contractor a few times over the last 3 years. When a problem occurred, I either called or went online to schedule a service call. Usually within a couple of hours, I got a call from Performance Plumbing (Modesto, CA area) to schedule an appointment. No long delays and Dave arrived right on time for the appointment. He was professional and very knowledgeable and solved the problem right away. I have also used him for other work not covered by my AHS contract. Would definitely recommend AHS and Performance Plumbing. In fact, just renewed my contract for the 3rd year.

Called about water heater leaking, had to explain to service rep utility Rommel flooded. Rep tried to set up service call for 4 days later. Explained room flooded need repaired now. Received call from contractor to come out in about 4 hours. Told contractor rep utility room flood and tank was drained. When contractor arrived, they explained my pipping was not up to code. Had to pay an additional $900.00 to get water heater installed. I think there should be an initial per inspect before a policy is written on your home. All repair were completed and repairs were do in a timely manner.

My last experience was for my range. A contractor had been out previously from Sear and I was not please with at all. I did not feel he looked into the problem. I notified you of my unpleasant experience and one of the agents got right on it. I got a different contractor from Sears and I was very please with him. He arrive close to the time he said he would be at my home. It was a long visit, because he basically took the range apart and tested all of the elements. He explain to me what was going on with the range. He left the previous from the other contractor, but in other words there is nothing wrong with the range. I still think so. I just don't cook at the suggested temperature recommended of the foods or recipes I use. I am very pleased with AHS. The agents have been very pleasant and helpful each time I have called. I like going online when I need a repair in my home and a get an immediate response from AHS what company or contractor will be calling me.

Unit discovered inoperable upon return to house Mon. 7/21, 6am (ish). Was vacant since Fri. evening. Left house working, return NOT. Called the installer for the unit. Called AHS. Created boat loads of trouble. Informed no coverage because I didn't call them first. Resolved by AOK'ing $75 for the service call. Informed will have to be their vendor, would call me to schedule. Up to 2-3 days. Total Air would contact me to schedule. Asked about emergency as time frame unacceptable. Informed not an emergency. NO. Asked to speak with a supervisor. Hold for 15 mins. Sorry can't connect, e-mailing to contact me and I provided number. Requested sup. Started homework on Total Air Orange Park. As about 1 hr. drive from my home and many more closer. Did I say I questioned the vendor. Was told their computer picks them. Asked whom they were, couldn't answer. Checking Co. Found 18 complaints open 4 for this year alone. While doing review for the hr. I get a call from Total Air to schedule. Best to be provided was Thurs. 7/ 24 between 2 and 6 pm. She has a name but not in here.

American Home Shield will NOT honor their contract. In July 2014, my AC went out after working fine. American Home Shield advertises that they send someone within 24 hrs. Five days later, with temperatures at 105-110 in Phoenix, no one came. After some angry calls, they sent someone within the hour. They told me that the warranty would not cover the AC unit because there was a piece of metal causing air flow blockage. The unit had been running well over ten years just fine and nothing had ever been changed! I called and they only gave me random numbers to justify their decision which was totally BS. They were happy to cancel the policy as it cost them less than actually fixing the unit. Their AC guys said they would fix it for a bargain, $450. When they left, there were AC parts all over the floor. I called an AC company who replaced the entire unit, including putting back in place the same metal piece which American Home Shield used as an excuse not to honor their contract. Don't throw your money away on these thieves!

I've been an AHS customer for 10 years, and actually have two different houses covered by AHS. Last month, I noticed that there were auto-bills from my checking account paid to American Home Shield. I called and (after being on hold for 17 minutes) asked that they NOT auto-bill and instead send me a bill, which I would pay in full.

On July 14, 2014 I realized that my hot water heater was not heating the water while I was taking a shower. That morning I called AHS to request service for my electric water heater and the master bedroom shower valve. AM Plumbing, the appointed contractor came on July 16 to assess the problem and collected $75 service fee. The technician stated I needed a new water heater, and that he will report to AHS to get an authorization. He also added that there will be an out of pocket expense for an expansion tank ($360.00). My water heater is 17 years old and I don't have an expansion tank attached to it.

We have had an AHS home warranty for a few years. For a while we wondered if it was a good idea as we had not used it. That changed as first our dryer, then our washer, and later our air conditioner failed. In every case, AHS has had a contractor out to us in reasonable time. In each case the contractor has been professional and courteous to the point of becoming almost annoying! I always thought these "warranties" to not be worth the paper they are printed on, but AHS changed our minds.

Unfortunately, I don't recall my last service. Thankfully, things have been going well. I can say that I've been consistently pleased w/ the contractors that AHS has sent to help us.

That the agent I spoke to was very polite, knowledgeable and helpful. Our telephone call got disconnected (I have issues with my cell phone) but she called me right back. Also they set the appointment for me and that was nice.

My dishwasher became inoperable a month ago. American Home Shield sent a repair tech out from Sears on June 27. He diagnosed problem, but said that AHS required a 2-week window to seek replacement parts. AHS determined that parts were no longer available on an appliance 24 years old. AHS agreed to replace my dishwasher, but repeatedly refused to honor the fact that my current machine is a superior model and would only offer basic model unless I paid extra. I then had to wait for the new dishwasher to be ordered and delivered by truck.

The contractor was on time and efficient.

The plumber was late arriving, but once he was here the problem was solved in 30 minutes in a professional and courteous manner.

This company doesn't even deserve 1 star. I have been off & on w/out air conditioning & washing machine for a month now. They sent a tech out, he "fixed" the problem, 2 days later, a totally different issue springs up. They send the same tech out, I have a 5:30-7:00p window, he calls me at 9:05pm & says he's 5 minutes away. I wasn't even going to let him in if my house had it not been so hot!! He doesn't fix the problem, proceeds to tell me that he will have his manager call me the next day, needless to say, no call from the manager. Called AHS, they are a joke! All you ever get is "I'll send a message". I called everyday for 5 days! I ask if I can have another company give me a 2nd opinion & when I tell them the other company has a contract w/them, I am told that they don't do that, they contact the next company on the list, in which case had an F rating from the BBB.

I have had AHS contracts on my home for over 25 years and lately they have become worse and worse about who they send and what is covered. This last contractor will end my time with AHS. My 25-year-old hot water heater started leaking so I called AHS. They sent out a company I had never heard of to replace it. When the young man got to my home, he went to my back water spigot and put a pressure gauge on it. It read 80PSI. He then told me his gauge wasn't working right and that I had a bad pressure reduction valve and that is why the water heater was leaking. I told him that 80PSI is within limits and he said because his gauge was bad, he knew my pressure was higher. He called AHS and told them it was my pressure gauge and they refused to cover it because of that.

About a month ago, we weren't getting cooling in the upstairs. The unit was running which cost me electricity and not doing what it was supposed to so I called American Home Shield. The representative was very professional. Always is. They sent a contractor. He came in and introduced himself. Most of what he did was outside and corrected the problem and it has been fine since. He was also very professional and he explained what had happened. I'm very satisfied to a point I've renewed with them.

My AC stopped working last Weds. I live in Florida, it is 87 degrees in my house right now. I have two dogs. The company AHS sends, AAA sends the same guy, who says it's something minor, fixes it, leaves and a few hours later it stops again. He has been here three times and on his way again today. I asked AHS to send another company, they said then I will have to pay $75 again! I called the company to send another repairman, they do not answer phone calls or emails. I called AHS today to speak to a supervisor. The person in customer service said that will take 48 hours. I am also a Realtor and have referred this company to many people. Never again.

We had contacted AHS for electrical issues. We changed the bulb and the bulb did not turn on. We contacted AHS and we complained that our bulb did not turn on, so we want the technician to come and check why. The technician came and he said he did not have big stairs to look into the issue and he will talk to AHS to send another contractor. After 15 minutes, the same technician came back and told us, AHS does not cover the fixture. We never complained the fixture. We complained the bulb that did not turn on. They want copay for $75 JUST FOR NOTHING. THE TECHNICIAN NEEDS TO COME AND CHECK THE ISSUE BEFORE CLAIMING MONEY. AHS IS RIP OFF. NOT GOING TO EXTEND. BETTER CALL MR. HANDYMAN. YOU PAY PREMIUMS AND THEY DO NOTHING.

Bought their highest star coverage. Unfortunately after moving to the house, we discovered some plumbing issues. Insurance sent the first plumber, he couldn't diagnose the problems and never called back, very incompetent. After 5hrs being on the phone with American Home Shield, we are still dealing with the same problem. What a joke! I requested to speak with a supervisor and everyone of the reps refuse transferring to managers. What an awful customer service. Will never buy their insurance.

Been without my refrigerator for 12 days, been service many times just enough to run for a year and back to be broke. Tired of being nickle dimed. It is like putting a band aid on a gun shot wound.

My grandparents {80 years old} have contacted American Home shield about their broken refrigerator/freezer for over a month. And after many pointless trips out all different service people, all confirming they can't fix it, they are still without a refrigerator. American Home Shield has caused more a headache than my grandpa's cancer. This isn't right. It is a horrible company.

Our master bathroom toilet began leaking all over our master closet, Friday 7/11. We turned the main water off and put in a call to AHS requesting assistance. The plumber came out (without the promised 30 min call ahead of time) on 7/15. Because we had removed the top tank to see what the problem was, he would not fix it. He said he would charge an additional $145 to put the tank on. After work, we put the tank back on ourselves and called AHS again. They issued a recall. The plumber could not come out until today (7/21). I left my mom here at the house to run a quick errand because I had not received a call that the plumber was coming. He came and left without a call and when I checked once I got home, the plumber had not even TURNED THE WATER ON to check the leak that he had supposedly fixed. He said that he fixed it, but water started shooting out everywhere once we turned the water on. There was not even water in the tank nor did he bolt the toilet down! After calling AHS, they reported that there was no supervisor to talk to about this ridiculousness. Customers for 6 years---minimal calls per year. What a ripoff. Approaching 2 weeks with no toilet.

We have always had great service. The technicians are very knowledgeable and always polite. They always notify us in advance the approximate time they will arrive. We are very satisfied and will continue to renew our contract each year.

About two weeks ago, I filed a complaint about the processing and compensating the expenses incurred with respect to an AC repair company. The issue was created due the miscommunications and misunderstanding of the circumstances of the case. I have to commend the special staff dealing with customer complaints for their ability to listen carefully to the customer, for being fair in their assessment and not becoming the victims of dichotomous approaches that harm both the Company and the customers.

I am writing to express my concern over the coverage of our heat pump. We have had many service calls over the years to service the heat pump/air conditioner at our home. The past two service calls this year the technicians that came out stated that we should have our heat pump/air conditioning unit replaced but American Home Shield would never authorize it. They said AHS would rather pay for the service calls than incur the expense of replacing our unit. This has caused a huge inconvenience and potentially dangerous situation in our home. Most recently, we are being forced out of our home for over a week because our air conditioning unit is non-functioning and the part is taking 12 days to come in.

I was reached about my problem within 24 hours of my request, and was able to get service within 24 hours of that. It was quick and the service was good.

The service was scheduled promptly and the provider came out the next day.

My most recent claim was for the air conditioning. We figured it probably backed up and submitted a claim online. It was easy. The service is fine. Not a problem. I'd recommend them.

I wrote AHS recently my response to their email "How were our services" when the services beyond contacting a contractor to contact me was about all they did. Their 2-3 email responses to me especially those on 7/14 and 7/15 state exactly the same thing even though I ask them to clarify. Imagine I will get the same response to the email I wrote today. In the email today, I told them their email that they were contacting a certain contractor who would contact me, stated it would be about my water heater - I had made the claim for my a) tankless water heater and b) pipes from toilets that were draining into various sinks.

We signed up about three months ago and the one situation we had was handled very, very good. Our dryer had been acting up and we contacted the service. They immediately had somebody call us within three or four hours. We explained what the story was and gave him our membership number. They told us who it would be and that the service contractor will be contacting us within the next day - they did and they were out that afternoon. Contractor said, "I know exactly what it is." He had the parts in the car. He put them in and the whole thing took probably 45 minutes and everything went fine. It was perfect. Good results.

I come home at night on a very hot day here in Phoenix and the air-conditioner is not working. Checked the obvious things - circuit breakers and things like that - and found out everything was okay, but it was just blowing hot air. Went to the American Home Shield website in the middle of the night and the website was not working properly, so I got up early and called the 800-number. The young lady on the phone handled it right away. I told her what the problem was. It was probably around 7:00 and at 7:30, I got a call from the vendor, an AC repair person, and we set up a time that day for him to come out. He was actually a few minutes early, which was nice, and fixed it within an hour and a half. He figured out what was wrong and had the part with him. It was great! I'm a real estate broker so I always recommend American Home Shield. And the vendor we had did a fabulous job. He was very on time and neat.

I was very pleased when I submitted a claim to American Home Shield. I called in and they'd gotten back in touch with me immediately and they gave me a window of 8:00 until noon and they showed up about 8:15. They fixed it. They were gone. They were very nice, very thorough. They did a real good job. AHS were quick to service. The people they've sent out were really good. They knew what they were doing. They took care of everything for me without any problem. It was a pleasant experience. I would highly recommend them.

We have officially been without a dishwasher for over three weeks now. We immediately called when it went out. The contractor, Duvall Appliance Service out of Camby, IN, is who was assigned to our dishwasher. The contractor was in our home for 3 minutes (and that includes time to take the payment). He did not do anything except open the dishwasher door. Just opening the door he knew exactly what was wrong with it. On top of that, this company only comes to our area on Tuesday and Thursday. We had to wait 9 days for Duvall to get the part, apparently ordered from AHS and come back to replace.

On May 8th my house air condition broke, so I filed a claim. Couple days later a technician from AHS contractors came and charged us around 300 to add gas and we had to pay it. Then I called AHS and told them if he had to add 5 pounds according to him, that means there is a leak, so they said they will ask him to fix it. AHS never called me back and even the technician ignored my question. Now two months later the air condition broke again. I hope he will not have to charge me 300 dollars for gas again because I paid it the first time and I paid the service call. It takes forever to be able to talk to a live person, and when I am in a rush and have my mom with me, I need a permanent fix. Thank You.

They have been excellent to superior in their professionalism and on time scheduling.

Our washer stopped working about 2 months ago, and we immediately called AHS to request a service. They got us an appointment with a contractor and the contractor came out and determined it was the main board that needs to be replaced. Another contractor showed up too to evaluate the problem. That process was quick. However, after that, we called the contractor and contractor informed us that AHS had not given them the authorization. Whenever we call both for status update, the reps kept telling us numerous times that they ordered the parts but didn't have the parts yet, or else it was back ordered. The contractor, Accord Appliances, blamed AHS for not giving them authorization to order the parts until last week. So now the parts are ordered a week ago, and 3 days ago, the rep told us the parts would arrive on 7/18. So we called AMS again on 7/18 to get status update, when the rep said the parts would arrive on 7/30. What? We asked her if there was any timeline for AHS to determine to replace or take some kind of action when a case is taking too long to be resolved. She kept saying "I'm not sure", "nothing specifies it". What's going on??

After talking with someone willing or able to make a decision everything worked out satisfactorily.

We find American Home Shield to be difficult to deal with, not honest or forthright in their dealings with us, and that they resort to threats, instead of performing duly required investigations, to exact money from us that we do not owe.

Easy to put in service request & make payment for deductible, very helpful customer service reps. Have always received service within an acceptable time frame.

Two messages I would like to communicate to AHS and loyal Consumer Affairs Readers:

I have been a member of American Home Shield for many years and always pay my premiums each month on time. On Tuesday July 15, 2014, my AC unit would not work. I called AHS around 7:00AM CST and requested an expedited service request because my ill elderly mom lives in the home. They told me that they had found a company that would service my request. The HVAC Company called and said they would be out sometime that day.

9 days ago our AC went out. AHS sent out a contractor the next day who replaced some capacitors and the unit worked for a few hours then failed. They came out the next day and said it had to be the compressor. He said it would be ordered that day (a Thurs) and probably be in by following Mon or Tues, but we'd have to get into the repair queue again. Here it is, day 9 and still have no idea whether the part was ordered, received or what the status of the order is. We were told they would call when the compressor arrived. Still no response to our repeated calls. Considering that we are old and the house was hot and were in 90 degree heat a week ago, we would have driven to KC to pick one up. But the service guy said AHS wouldn't allow that. Why not? We had to go to a hotel for 2 nights ($180). Thankfully a cool wave hit. Tomorrow we will purchase a portable unit to tide us over ‘til God knows when.

I use the automatic system and I was able to complete my work order request with ease. The automatic system even gave me some checks to made that help with my issue and in the end I cancel my work request.

My air conditioning was not cooling the house. So I called AHS (I think it was the third week of June) and a man came out and adjusted the Freon. That didn't work so I called back and someone was there last Tuesday. He said I needed a new compressor and he would call me when it came in. He has not called me yet. It's very hot... so right now I'm just satisfied.

My most recent claim was for our air conditioner and an electrical outlet. Submitting the claim was fine although the website doesn't work well. It's kind of weird. Even if you did submit, you can't see it after you submit it. So, they definitely should work on that webpage. Anyway, the American Home Shield representatives that I talked to were fine. And the repair was also fine. We just had the outlet replaced with another one. Basically, some experiences were good so... Overall, it's adequate.

I have used two separate contractors through American Home Shield. My water heater was completely destroyed, and the two men who came to fix it were very friendly and courteous. They explained the details of the heaters damage and promptly set a date to come back and install a new one. I also had to have my air conditioning unit repaired. The gentleman that came in was also very friendly and courteous. He was very well dressed - wearing a clean uniform, and he even covered his shoes before walking into my home! During his initial inspection of the unit, he found not only the unit needed repaired, but also the ducting leading to the unit was badly damaged. He promised to call and tell me if the duct work was covered, and he did as promised. Once coverage was verified, they made another appointment to replace the ducting. All the men who had to come to and into my home, made me feel very comfortable. I would recommend both to anyone who needed that kind of service.

In January I had a busted pipe that was pouring water into my daughter's room. I called and placed a service request. I waited a full 24 hours and no one ever called. I called them back. Each of these numerous calls I waited 30 to 45 minutes before I could speak to anyone. I spoke with another representative who told me the request had not even been put in the computer. He treated me like pay e I hadn't even talked to anyone. So he told me put a service request in and gave me a phone number to contact them. So the next day still no one calls.

On 7/7 I called AHS to request service for my AC. They referred me to Dunn-rite air. An appt was scheduled for Wed. 7/09 an associate came out and collected $75 service fee and stated I needed a new thermostat. He didn't write down any part numbers. He stated and wrote on the service request he would return on 7/11 between 10-2pm. At 1:30 Dunn-rite calls to tell me they are backed up and will arrive between 3-5pm (whole day of work lost). It gets worse at 4:30 Dunn-rite calls and says he is stuck on the 405 freeway in an hour and a half traffic and can't get to me this evening. He promises he can arrive at 8:30 am on Saturday (7/12), so I accept.

I have been an AHS customer for nearly 15 years. In the last year the quality of service has gotten so bad that I could not recommend this organization to anyone and I will not be renewing my contract.

I love the service and friendly communication.

We purchased a home with a warranty in place. The dishwasher in the home has never worked right. They have sent people out five times. The last person said that there was nothing that could be done to fix it. Now, they want to send out another service provider even though the warranty states that they will replace the appliance if it cannot be repaired. My husband must take off work each time a provider is sent. The company will not honor their side of the warranty. We no longer trust this company.

A/C problem fixed in one day.

On the morning of Friday, July 11, I placed a service request with AHS for a completely clogged kitchen drain. Food and water filled both sides of my sink about halfway. At 1:45, I received a voice mail message from Crown Plumbing, the plumbing company assigned by AHS. They said they had no one available on Friday or on Saturday and suggested that I call AHS to get them to assign it to another company. I spent at least half an hour on the phone with an AHS representative named Tracy. I asked that they assign another company to take care of the clogged drain. She said she was unable to do so and that the initial company had until Tuesday to clear my drain.

Our tankless hot water heater stopped working 7/5, and we called and filed a claim for service with AHS the same day. A plumber called us the next day, but could not get to us until Wednesday. We called AHS back, but they said there was nothing they could do about the delay getting the plumbers to our house. Fast forward to Wednesday, and the plumbers take a look at our hot water heater and say they have no idea how to fix it, and lob it back over the fence to AHS. We hear nothing from AHS until my husband calls, angry, on the following Friday.

Would be nice if you had more than one business to use for water heaters... Worst experience ever... They were late going in to the office and then rude on top of it all. 4 days without a shower... Really?

The last repair we had done, American Home Shield and their contractor were both very quick in supplying assistance. They had the parts available and it was installed very quickly with a very courteous individual doing the work.

I actually found the claim with American Home Shield was easy. It took a little longer to get the people to come out and actually look at it. There weren’t any previous repair for the initial request. The interaction with the repair person is great. They’ve all been really good. We’ve been a little frustrated with Sears of late because they sent the wrong part. Everything has taken too long. I think we’re on our fourth week without a microwave which is just ridiculous. But the guy had come back out to fix it but they sent a part that had been used. They sent in a used part that was the wrong size.

We were very satisfied with all of our service calls to AHS and would recommend them to anyone looking for a qualified, trusted service center.

Today our repair was finally completed. Shae with AHS was wonderful and helped get our repair completed. I don’t mind giving them a 5 star rating for getting the repair completed. However, I am just sorry that it took over a month for it to be resolved. I definitely give Shae 5 stars! And also Four Seasons Plumbing who did the repair 5 stars!

On July 7th (Monday), I placed an online request to have my garage door opener repaired. I received an email with a service dispatch number and service vendor. I contacted the vendor and they said it would be a day or so before they could have someone come out. I asked that the repair be scheduled for July 9th (Wednesday). The appointment was made for that day, between the hours of 10a - 2pm. I waited all day and no one from the service contractor contacted me. I called them and received an "attitude" from their customer service. I called AHS and and did not get much sympathy from their customer service.

AHS has been very good for us over the years. There have been a couple of times recently (when the AC went out and the 1st contractor couldn't come out for several days; they then checked further and found one who was there in a day and a half), and the person they referred to fix our pool filter never did show up. However, overall we have had very few problems.

Professionalism from ordering to installation.

We have been without air conditioning for more than three weeks in... in the hot Texas weather. AHS promised to install a new A/C unit. This work order, however, has been incredibly problematic, ridiculously poorly managed, and has called into question the competency all the AHS staff members involved and the technicians sent to our home. Today, just a few minutes ago, when the technicians arrived, it looked as though they might actually install the unit we were promised... but soon after they got started they informed us that the equipment they brought isn't actually the correct equipment!!! What? We have been waiting for weeks while AHS ordered what was supposed to be the correct equipment. Waiting in a home without A/C with young children in nearly 100F temperatures isn't fun... and then to have waited for nothing!!!!

We have been with AHS for 5 years. We thought it would be a great way to have peace of mind if any major issue were to come up in our new home. The first couple years were great and everything always worked out. Unfortunately these last two years have been horrible! Our central AC unit has had to be serviced every year for the past 5 years. In the last 2 weeks, we have had a 3 technicians in our home. All from the same company (ATR General Services) and it has been a mess! They ran a diagnostics test and said they serviced the unit outside and filled it with r22 and that everything was working fine.

I have only made 3 claims! They all took months to even send someone and all were rejected at first and I had to fight! The last one they sent an unlicensed contractor who lied saying someone had already messed with it and thus they were not going to cover it! Like all insurance companies they are not honest, trustworthy or fair!!!

I have had to have my stove repaired and AHS did all they could above and beyond what was needed. They kept me informed as to repair status since my stove is old and they had to locate a repairman that was familiar with our model. When repairman came they knew right away what needed to be done and fixed the problem. They even did a little extra for my wife which was not part of reported problem. They and AHS were great.

I had a very good experience with AHS and haven’t had any problems with them at all. The air conditioning went out and they were right out and prompt to getting out and fixing it in a very short time. It’s doing fine now. The contractor they sent was very pleasant too and got right to work and did the job and left. The air conditioner improved a lot after we got it fixed.

I was in a fix with a rental property in Florida and my current home in Alaska. My tenants indicated the A/C had gone out and two small children were involved. AHS helped set a high priority on the repair and it was done professionally and quickly. 5-star customer service.

I had an issue with my air conditioning system. That only happens during the hottest days of the year. Contacted AHS and they said a repair person will call. I received a return call about an hour later. Even though my house is in an area quite a distance away, the repairman was on site within an hour. He went over the complete system, repaired a potential issue that would have probably prompted a cold weather issue and tracked the issue back to a wire in the thermostat which he replaced. I have a second house which will be covered by AHS also. Great price for insurance and peace of mind.

My last claim was for my broken garage door opener. America Home Shield refused to pay for it. But overall submitting a claim to AHS was fine. I like American Home Shield. I've got two policies with them. All of their representatives have been good. I've recommend them to several people and they got them. I'm a big supporter of American Home Shield.

My husband and I have policies with AHS for our home and for our rental property (a condo near our home that we used to live in). We called AHS 2 weeks ago after our tenant complained that the AC went out. It took days for AHS to get the proper company to come out. Once they did, they said they needed AHS to decide whether to replace the system or have it repaired. That was a week ago. Every time my husband calls to find the status of the repair/replacement, we're told something different. We now have to provide our tenants with a credit for 2 weeks without AC. Thanks to AHS's slow response and basic incompetence. I'm researching a new company to switch to when this fiasco is over. Very disappointed in the terrible customer service.

Have had good service with my coverage and recommend for all home owners.

I was with 2/10 warranty for 5 years and switched to AHS. My pool pump went out, they sent the request to Great Atlantic Pool and Spa. I paid the $75 trade fee. That was on a Monday. It took them 2 weeks to come and replace the pump. They claimed the part they ordered was lost in the mail. Because it took so long, I had to spend about $100 on chemicals to try and get the pool back to normal before our 4th of July bbq where we were expecting quite a few people. A couple of days later, the filter lid had some hairline cracks in it and water was spurting everywhere. Requested service with AHS. I should have asked them to send a different company. They assigned it to the same place. Tech came out on Monday 7/7/14. Same guy came out who is extremely helpful. Gave me some suggestions to try to hold it for a couple of days until the part comes in. He said he was going to put a rush on it because of the last issue we had with it taking 2 weeks.

American Home Shield is professional. They are extremely helpful and make the whole process easy. This is great when normally you need to call on them during a stressful situation.

We were having issues with our hot water heater. I put in the service call online and was given a conf #, received an email that Sears would be contacting me within 24 hrs. After not hearing from them within the 24 hr period, I called the number on my email for them and was told that they were just getting ready to call me and let me know it would be at least 5 days before they could get out there. I told the person on the phone that was not the way I understood how AHS worked, she informed me that was all she could do for me.

My central a/c went out on a Friday afternoon. I went online to make a service request. I knew it would be Monday before I would receive a call to schedule a service call. I was impressed when Brandon with Myers A/C called on Sunday afternoon to schedule an appointment for Monday morning. Keith, the service technician arrived a little earlier than scheduled, which was great. I had pinpointed the problem and directed him to the outside condenser unit. Within 45 minutes, he had it repaired. He stayed a few minutes to ensure the unit was functioning properly. They exceeded my expectations!

The company sent out a pool service contractor that never showed even though an appt was made. I called AHS and requested a different pool service company. That company showed and fixed the problem. Then I get a letter from AHS saying that I owe the first company for the pool service that never showed. I explained to AHS that they need to deal with the first company as they never showed. That was June 13th. Fast forward to July 14 when I tried to request a service call for an emergency plumbing issue and I cannot schedule one as they have suspended. I spent $575.00 out of pocket instead of being able to use the warranty!!!!!

I called AHS because I was having problems with my home air conditioning unit. It was after hours and the automated system set up a contractor to come out. The contractor called me later that day for an appointment. My coverage covered the complete visit except for the service fee. This is the second time in three months I have used AHS for an appliance issue. I am glad I have this insurance.

I've been with American Home Shield for five years. Every time I've called them, they've been very helpful. They send somebody out shortly, and it has worked out fine. I had a concern recently that something was wrong with my electrical system. When I submitted the claim, they gave me a number.

I have been helping my parents through tough times like my dad's recent fight with kidney cancer. His sudden illness and need to retire immediately made it clear that things don't always go as planned. A customer told me about AHS and her and her daughter's good experiences with the company insuring household appliances. So I asked my parents about buying it since when/if an original furnace or another aging appliance or system may go belly up is a inevitable game of chance. My dad spoke with a rep. from AHS who told him our existing, working appliances were covered regardless of age. So he bought both.

I have had American Home Shield for 13 years and have had a problem with the AC for the last 6 years or more. Each time I call in a request and it takes the service person days to come. The 48 hour AHS guarantee is a joke!! Today service person came after we have been waiting five days in 90 degree weather. He was scheduled between 12 and 3 pm but did not come before 10. My husband took off work for NO reason which will never be acknowledged. In addition the repairman stayed less than 30 minutes, gave two very different diagnosis and left. He said that the part we need is back ordered and we need to call them to check on its status. I called AHS and they noted the system but did nothing. I am so fed up. I am looking for a new warranty provider NOW. I refuse to keep paying for this poor service.

I contacted AHS on a Tuesday as my air conditioner quit on me. Contractor came out, gave his evaluation and compressor needs to be replaced. It has been a week with no air in this Arizona heat as AHS waits to get approvals and order parts. The process is terribly slow. I would look elsewhere for home warranty.

We have had 3 repeat issues with our air conditioner in the past 90 days. Each time AHS sends out the same incompetent HVAC company, United Air. Each time the technician corrects the issues created by the prior technician. The first time we were told we were out of Freon and paid close to $500 to replace. About 6 weeks later, the AC stopped working again and they came back to determine that the first technician did not identify the leak so it all leaked out. It went out again this past Friday afternoon and, after a lot of stress and escalated phone calls, we finally got them back again to find that the last technician wired something incorrectly after fixing the leak which then shorted out, causing us to be without air the third time.

I was told on the phone and it's in the contract that shower valve/cartridge leaks are covered and that hot water & sediment in hot water is covered. AHS sent guy out that spent 15 minutes, looked at shower, said it was old and would be a lot of work, couldn't do it. Said hot water heater too old needed to be replaced, started talking about code upgrades. I told AHS when I called I was tired of the incompetent people they send, told sending one of their best. After the guy left I researched the company, 5 BBB complaints in last 12 months, numerous other complaints against the company... this is their best. I then learn that the contractor wrote a bunch of crap on the report from leak caused by missing grout (not true) to heavy corrosion. I cancelled payment on that $75 check, cost me $30 but at least they aren't getting paid.

One claim we had with American Home Shield was when they had to come and change a thing on our bathtub. The service was wonderful, and the people were really friendly - they didn't rush; they took their time. There was a part they needed, and they went and got it, and came right back. The last claim we had was with the air conditioner. We had a visitor from California and the back part of our house was not cooling like it should - the air conditioner was leaking water. American Home Shield came out to put Freon in the unit. Since the repair, the unit has been performing wonderful.

I have been an American Home Shield customer since 2008. I am not happy with the business service provided at all. I have had to utilize their service multiple times. My problem exist with this year and last year. Last year in August, I had to put in a call for my still new 2 year old a/c unit. They sent out an a/c company and that company discovered that compressor and capacitor were not working. The company decided to replace the run cap and do a hard start on the compressor and replace the capacitor. Well, that was great, so I thought because the a/c was up and running again. With 3 months to go before not needing the a/c anymore, I thought all would be well for the next summer...

AC Unit stopped working and made the call to AHS on Wed. Tech came out on Thursday and had to order parts. Called back on Fri and Saturday and parts had not been ordered. Asked AHS to call me back on Monday and never received a call. When I called back was told that part was ordered today and would be another 3-5 days before the part was received. Once the new part is received they can scheduled the appointment. I will be going on 2 weeks without AC in temps close to 100 degrees. When I ask to speak with a supervisor I am told to expect a call within 24 to 48 hours. I would never use this company again.

I have had my contract with AHS for a few years and have had to use their service a few times. My dishwasher broke and could not be repaired. When the repairman from the service company AHS sent out, arrangements were made to have a brand new machine put in. The company recommended one, I researched it and checked it out at my local Lowe's store and that is the machine I have.

American Home Shield responds quickly to your requests. They get the best contractors they can find out to help with repairs/issues. If you have an issue with a contractor they will send another to resolve any issues at no additional cost.

My AC unit is 22 years old and AHS has been applying band-aid repairs for at least 3 years now. The unit needs to be replaced, but they will not replace an appliance if it can be repaired. This doesn't matter if the cost of repair is more than the appliance costs. It doesn't matter if the repair of the appliance takes months to complete. It doesn't matter if the appliance is old and does not work properly no matter the fix they approve. Do yourself a favor and look at other companies that provide appliance insurance. AHS is a nightmare to deal with.

Pleased with service, but could have been shorter time on waiting for a contractor to show up, when problem happen on a weekend.

The a/c in my house broke on a Wed. I filed a service request with AHS and was contacted by a service provider, with whom I set up an appointment for Friday. They didn't show up, and AHS was not able to get in touch with them. I called AHS on Sat to ask if they could put me in touch with a provider who could come out on the weekend, or provide a list of providers that I could contact, or authorize me to find someone. All these requests were denied. On Monday, I was still unable to get a hold of the service provider assigned, and didn't want to wait another two days to get the air fixed, so I just hired someone on my own, which now will not be reimbursed. It's fine if AHS wants to use the own service providers, but needs to have better resources in place if those providers fail.

The buyers requested a home warranty in the purchase contract, which as the seller I paid for. I moved out prior to closing and had the house winterized so the pipes wouldn't freeze. Went up on a Sunday afternoon to open and flush the lines, as the final walk through and inspection with the buyer was Monday at noon. To my dismay when the water heater was turned on the lines were open, no water. First call to the plumber who winterized the house, seemed like the logical choice. He was tied up and could be there 7:30 AM Monday to fix the issues. Great, walk through is at noon and we close on Tuesday.

I have been a loyal customer of American Home Shield for the past 16 years. However, based upon the service I have/have not received recently, I would not recommend them to anyone. The company is disorganized and only seem to respond if it is a small ticket item you are having problems with.

We've had AHS over a year and have needed to use them a couple of times. Our hot water heater was not heating water. They sent a repairman out and he fixed the problem in a very timely manner. Our dishwasher went out most recently. It had no power for some reason. AHS sent a repair man to our house who diagnosed and fixed the issue quickly. I love only having the co-pay to pay. Those two events probably paid for the membership if we had had to pay full price for the repairs.

We had been very pleased with American Home Shield since we bought our home, even renewing the contract ourselves for two years after our initial home purchase contract expired. They sent a service tech quickly for the two problems we had and the minor repairs we needed were to our satisfaction. The difference now, I suppose, is that the appliance cannot be easily repaired. Our oven stopped working (the stovetop continued to work). The tech said it cannot be repaired because the company no longer makes the part. My assumption then was that AHS would replace the oven. No such luck!

Best company for home warranty.

Response from AHS was within 24 hours. Contractor set time with tenant, and was repaired within a few days.

Overall experience with AHS was very good. I'd recommend them.

My a/c went out in the early part of May. AHS promptly sent a contractor out who replaced my motor. At the time, he told me he had put a larger motor than the original in, but I shouldn't have any problems. I had no air for 8 days because he had to come back to recharge my system due to the fact that I was his last stop of the day and he was out of coolant. I paid my $100 service fee and $110 for the coolant, but the unit seemed to be functioning even though it was louder with the new motor.

Had AHS send someone out to repair 5 or 6 times. Each time they stated it was fixed. Once again my basement is flooded. I have lost so many items handed down from my mother, that are now gone forever. I have mold in my basement and will have to pay to fix that. I have to wait 25 minutes each time I call in for someone to answer. When I asked for a supervisor they always claimed no one's available. They obviously can't find anyone who knows what they are doing. I have taken multiple vacation days because each time I have a 4 hr window. This is totally unacceptable. You have no clue what customer service is.

The master’s bathroom faucet inside of the shower started leaking from the actual shower, not in the shower head but the actual on-off. When it started leaking, that’s when I filed the claim. It was recommended through American Home Shield. So he came out and found out that it had been leaking but what we couldn’t see was that it was also leaking from the back and infesting the wall next to the shower, the drywall was spongy and wet. So the problem wasn’t discovered until it made itself visible.

I've been pleased with American Home Shield. I call in and I don’t have to be put on hold for very long. I get to talk to somebody and they assign the claim. My most recent claim was for a microwave that malfunctioned. The contractor was competent, did the work, and it works fine now. I wish they would allow the consumer to request a local company to use. The companies they assign the service are good but I’d just prefer sometimes that they would assign someone a little more local. Overall, the experience has been good and positive. They are professional and prompt.

My garage door stopped working and since it was a covered item, I requested service. The technician was assigned promptly. He diagnosed that this was a broken spring issue and therefore not covered. He collected his $75 fee and gave a quote of $500 to fix it! My issues with this claim are:

I'm at my wits end. Maybe posting a comment on this site might help. Our issues with our AC unit began about 3 (maybe 4) years ago. We've made so many calls to AHS at this point that I can't even remember where this all started. For the past 3 Texas summers (at least), we have called AHS about every 5 weeks (just enough where the warranty on the previous service call has expired and we have to pay the service charge again). We've tried begging AHS to make sure the problem gets fixed for the 15th or 20th time (the people on the phone don't care). We've tried requesting that the same AC company be assigned to our case so that we have a history with someone and we don't have to start over each time (it's fallen on deaf ears). It's 101 degrees in Dallas today and our AC is struggling to cool our house, again.