American Home Shield Reviews

I submitted a claim regarding the water dispenser and the refrigerator that was leaking. I did it online and I prefer that method as it's easier. Within 24 hours, somebody contacts me. It takes a long time to get through over the phone. The representatives are so busy. The contractor sent out for this claim was very professional and on time. I was very pleased with him.

We had a water leak coming from the top of the inside of the refrigerator, just below where the freezer wire was. We looked at it, went online and somebody said that the freezer probably had too much product in it and that sometimes it might thaw a little bit. We decided to go that route and we took everything out. We thought it worked but two days ago, it started to leak again. At this point, we had a full refrigerator and freezer. The last time I did a claim to American Home Shield, one of the reps mentioned that I could also do the claims online. I recently changed my credit card and I saw the area. I went online and did the request fast. I got a reply within a couple minutes, as far as who’s coming out, which was awesome.

We put the heat on during Christmas and it was just blowing out cold air. I submitted a claim to American Home Shield online. Then, I talked to someone and they gave me a name and a number for the person that will be coming out and then we went from there. The contractor gave me a time that he was gonna be there and he came at the time he said. He got there and he looked at the problem. He started outside and then he came inside to see if he can resolve the issue. Then, he told me that I need to get an electrician out. So now, we’re in the process of getting an electrician out. Everything’s going well with American Home Shield.

We went grocery shopping and when we came home, there was no heat. We called American Home Shield and Lam Air came out. We called about 11:00 in the morning and Lam Air was here by 2:00 in the afternoon that same day. We had a good experience with them, other than when we didn't have any heat for the period of time. It was a little chilly because it was 30 degrees. But Lam Air came in a hurry because we told them we had no heat. The tech had a great sense of humor and he was very informative. He was really good. He saw that the thermostat was blown up so he had to come back the next day with a new thermostat. I recommend Lam Air to anybody. We had heat right away and to this day, it's working very well. I would recommend American Home Shield. Having the warranty is worth the money.

I called American Home Shield and submitted a claim for our furnace. The tech who came out called and he was professional and timely. He originally thought that the issue was with the indicator and so he cleaned that off. The unit worked for a day but it started acting up again. I went online and the guy came back out. There wasn't any additional charge as the appointment was an addition to the original call. He did further diagnostics and we realized that the problem was with the motherboard. He ordered that part, and a day and a half later, he came back and installed it. He was able to get the unit up and running in a timely fashion.

I didn’t have any heat in my house and I filed a claim for it with American Home Shield. I did it online and the experience was okay. In about a day, the claim was completed. The contractor was only here for about 30 minutes.

My toilet backed up causing my ceilings to leak. I went online and submitted a claim to American Home Shield. It was easy doing that and the interactions I had with the techs were fantastic. They were informative, nice, quick and timely. However, they have to come out twice. The experience before was not good because I had this same plumbing issue in November and they didn’t fix it. I’m also a little frustrated because I wasn't expecting that they’re not covering any of the damage caused by the leaks.

Our heater stopped working and I went online to file a claim with American Home Shield. It was easy and very straightforward and the same day, a contractor got in contact with me. He showed up when he said he was going to and he did good work. He had to come back the next day because he didn't have the part on hand and we were good to go quickly.

My husband submitted a rekeying claim with AHS over the phone and he was on hold for 30 minutes when he was trying to make the service request. The rekeying went well. It was fast and easy. The tech was very quick and knowledgeable about what he was doing. Plus, some of the locks were already upside-down and when he did the rekey, he switched them to make them upright. We are covered for six locks but we had nine and had to pay for the three extra.

Having a home warranty is valuable especially for someone who's a first-time homeowner. It is really helpful to have somebody else to come out and fix the issue. Recently, my heating unit wasn’t working. It was 14 degrees here and was lower due to the wind. It was the worst day for my heat to break. I called to submit my claim to American Home Shield. I waited on hold for 30 minutes to get a person on the phone but after I was about to hang up, I got somebody and she was very helpful. It was a very quick interaction and it was good. I told her it was an emergency because I thought my pipes would probably freeze. She said that the guy was on his way. I left work and then I got a message from the contractor saying that they were gonna contact me. I ended up calling him directly and he said he would be at my house within an hour.

I had a rain pipe clogged up in the wall. I submitted a claim through American Home Shield's automated phone system and it was easy. It took the contractor three days to get out here but he was great and had a whole lot of experience. Plus, he went above and beyond to make sure he got the clog unclogged. He had also gotten the pipe cleaned up and fixed anew. The pipe has been good since then.

I had an HVAC issue originally where the HVAC was not coming on properly. A-US was sent by American Home Shield and they came out within 24 to 48 hours. The contractor was pretty good, though I had to call him back out because the first time wasn't repaired properly. He thought it was a gas issue where there was air in the gas line, where in fact the problem reoccurred a couple of weeks later. It ended up being a dirty sensor so he had to come back out to fix it again. But everything with AHS was smooth and easy to use.

We have been with AHS for more than fifteen years. Over that time we have had numerous service experiences. For the most part they have been positive and we have referred friends and relatives to AHS. However, we have noticed over the past few years that the service providers they send out are not as professional or experienced as in the past. We have also noticed that AHS’s customer service is declining. It’s very difficult, if not impossible, to talk with someone who speaks the English language with proficiency.

I ordered service to replace my Kitchen faucet, went to Home Depot and bought a nice faucet. The repairman wanted to charge me 250.00 to replace it, told him, "NO THANK YOU!" Called AMHW and they told me that they will replace the faucet, but the one that they would have. Told them that I would eat the price of the 189.00 faucet I bought and pay the service call, they told me NO! That they would put their own faucet in. Don't understand, it would save them money by using mine. Well I will be canceling my contract with them, I have been with them for over 15 years, never a problem until now.

Hot water heater needs replacing. Instead of $75 co-pay, wound up an extra $675.00. Had previous problem a few years ago when washer needed replacement. Tried to replace with a unit that could possibly wash 2 towels at a time. Took a while, but finally got a usable washer. AC problems in the past, but keep sending someone to do minimal patchwork, so now after the hot water heater catastrophe, we realize they would never replace AC. Going to cancel and do not recommend them to anyone EVER. Will go and purchase a hot water heater on our own.

It has been a nightmare from the start. I was sent a company (Grade A plumbing) that misdiagnosed my water heater problem then tried to say I was going to need to cut into my detached garage drywall to rectify. The very same day they installed the water heater I had no hot water after having some lukewarm water to begin with, and the company turned off my gas logs without letting me know. (In the winter).

I purchased the Seller Coverage Option as part of the Home Protection Plan with American Home Shield through Coldwell Banker. I was fully aware of what was covered when I placed my call to American Home Shield for electrical work. American Home Shield's preferred company for the work was Stilwell Plumbing/Mechanical. This company did arrive to assess the work that was requested. The technician that arrived was on time, very courteous and seemed knowledgeable yet when he reviewed the work needed with he he told me he could only do the job if I paid him an additional $300. I refused to pay and even made a note on the invoice that the items requested for repair were covered under the warranty.

I called in a repair on December 26th - my dishwasher stopped working on the 24th. I was assigned a company to complete the repair. I called the contractor on the 27th and again on the 29th. The call went to voice mail and the mail box was full. When I finally reached them on January 2nd, I was told someone would be out to take care of the problem that day and that he would call me to schedule. Their repairman called me and asked about the problem, I tried to explain the issue. He said it sounded like a problem with the pump and that he would order the part. I called a week later to obtain an update. Apparently the part was sent to the wrong location. He said he would let me know when it came in. When I reached out to the company a few days later, they said he would be back in touch.

There was squeaking that I felt was coming from my AC unit. I filed a claim with American Home Shield and their website was pretty easy to use. Then, I scheduled an appointment for the tech to come out for the next day. He was from Service One Air and he was very nice. He made an assessment first and he didn't do anything that was not necessary. Then he confirmed that everything was operating the way it needs to.

My washing machine wasn’t working and Suffolk Appliance came and looked at it, and then informed me that it was too expensive to get it repaired so they suggested a new machine. Submitting the claim with American Home Shield was easy. I wasn’t there when the contractor came and looked at the machine, but I talked to them on the phone a few times and they gave a really good service. Everything went well. The company came out today and installed the new washer. I was really satisfied with the service provider.

A control board for the heating unit needed to be replaced. When the heating unit wasn’t working properly, it was an inconvenience because I had to adjust the thermostat downstairs to help with the upstairs heating. I called American Home Shield to submit the claim as doing that over the phone was easier for me. They reached out to the contractor, United Air Temp of Georgia. The contractor called me to ask about the problem and to set the date and time for the service appointment, then they sent someone out. The technician came out, explained what he found, and completed the work.

Recently, there was a company that American Home Shield sent out by the name of Shorty's Plumbing and they looked at the plumbing issues that I have. I had to replace my hot water heater and my commode had to be resealed and my faucet sink was still leaking. Sean came out and I told him that the city came out and told me I had to raise my hot water heater off the ground 18 inches. He said that it would be $450 and that we had to replace the hot water heater. That would be out of my money. He said that was modifications.

Filing a claim online with American Home Shield for a slow draining bathtub worked pretty well. I clicked “plumbing” and “stoppage” and all the terms to put the issue in and when I got called from dispatch, they were great to give me the correct term. They were very courteous and quick to book an appointment. I wasn’t here when the tech came but my wife said he was great and friendly. He was ahead of his own schedule so he was able to stop here earlier than he had planned. That allowed, if my wife had any plans, to not have to feel like waiting for him which was a plus. He got done quickly with the fix and since then, it has definitely made showers more enjoyable. We don’t have to worry about thinking if the tub has completely drained yet, so we can be quicker out of the bathroom.

When our refrigerator went out, we lived out of a cooler, so we needed it turned around right away. We called American Home Shield and they sent out The Fridge Guy. I dealt with a few guys that were sent out before and some of the experiences were dreadful to the point where I had to call back. Normally, the contractors had to order parts and the situation stretches out for about two weeks, which is horrible. On the other hand, The Fridge Guy was top-notch and one of Home Shield's better guys. The tech was able to fix everything the same day on the spot and it wasn’t just a fuse blown or a simple switch. He had to replace the compressor. He had the parts in stock on his truck all ready to do it.

I had someone come out to fix the washer and dryer. I submitted a claim with American Home Shield online and the online process was easy. They were able to get somebody out here quickly. The contractor was timely and very professional. He called if he was gonna be here early or late. He had to come back once because of parts and stuff, and he showed up when he said he would. Since the repair, the performance of the washer and dryer has been good.

We have been with American Home Shield since October 2016. Thus far, it has been easier for us to submit our claims online. We've had Action Appliance out a couple of times for the dryer and for the washer and dishwasher as well. We usually get a call that the tech is gonna come out, then he would come and take a look at what we have going on. We explain the problem to him and he would research it. He would take the machine apart and determine what the issue is. He then lets us know what the plan of action is at that point. One time, he was able to make the fix because he had the part, but the other two times, he did not have the parts and he had to order them, so he put everything back together and ordered the parts. Then, he came back with the parts to complete the repairs.

My experience with American Home Shield was good. My dryer stopped working and within 24 hours after submitting my request to them, I had a technician call me. He was trying to set up a time with me. Unfortunately, I was not available for any of the times that he threw out because I'm a single parent and I'm working. The technician actually worked on a Saturday so that he could come and service my home. He was awesome. I watched him take apart my dryer in five minutes. He knew exactly what he was doing. He fixed one problem but when he tried to turn the dryer on, it didn't work so he then fixed another problem. He was in and out within an hour and he totally rectified the situation. I was very happy with him.

We had a disposal that needed to have work done on it. The gentleman from Mr. Rooter Plumbing looked at it and said, "Do you realize the disposal you have has a 12-year warranty on it? This is a top-of-the-line disposal. InSinkErator ought to be replacing this." He also said, "American Home Shield will only replace horsepower to horsepower. They will not replace the quality that you have with what you have." I was very appreciative of the fact that he was willing to tell me that, and he went to the second and third step. He said, "Let me look at the serial number." He called InSinkErator right there, told them about the serial number and they agreed with him that it had a 12-year warranty. I paid 100 bucks for him not to do anything, but he gave me some great advice and saved me a lot of money in terms of what the disposal was. I'm getting the disposal replaced for free with one exactly like it.

I have a gas-fired boiler that heats our house, and one of the pipes above it was leaking. On the American Home Shield automated system, I chose the leaking pipe and a plumber came. The plumber said that it was not a plumbing issue, but an HVAC issue. Then the plumber put it in as expedited since we were having negative temperatures. My heater was working, but I was worried that it may not keep working or that something bad could happen.

I had no hot water when I was here in December and I noticed it but I was only here for a day or so. On the second day that I was here I remembered that and I called American Home Shield. I got a response right away which was reassuring and the person came out the very next morning so, it was great. He was courteous and on time. A fuse was worn out and he showed it to me. It was the inner workings of the actual water heater. At first, he checked to see if it was just the temperature that needed to be adjusted but once he realized that something was wrong inside, he repaired it and it didn’t take long. He assessed the problem, took care of it and the best part about it was that it worked. You pay for warranty programs and you never use it. The fact that I was able to engage the product, make a call, get good service, good turnaround and only had to pay $75 was huge for me. I’ve already recommended these AHS guys.

The fan motor of the air conditioning unit blew. We couldn’t turn it on because it sounded like it was fixing to explode outside. It was really bad and scary. I submitted a claim to American Home Shield online. The site was good. The only thing was it didn’t allow for specifics between the air conditioning unit. I also did a follow-up call because it said that it would be 48 hours. It was super cold and I couldn’t turn the heat on. I asked if somebody can come out quicker and so they set the appointment for the next day, which was really awesome.

I generally submit claims to American Home Shield over the phone. It is all right although when I call them up, I gotta wait a long time. They give me an option if I wanna call back then I’ll have somebody call me back instead of hanging on the line. But most of the time, I call them up. Their phone service is very bad. They should have a better phone system. Recently, I made a claim for a washer machine and the technician from RHG Appliance who came out first was very professional. He told me it needed to be replaced and Home Shield decided to replace the whole unit. They came out today and delivered the unit. AHS was like speedy service and I am very satisfied with the work they did.

I submitted a claim over the phone to AHS for the garbage disposal. I called because I had a question if the issue was covered under my policy. I didn’t wanna go through the process online and make a claim that wasn’t going to be covered. The contractors did a great job. I was very impressed with the guy they sent out. He was in my home for less than an hour and he was able to figure out the garbage disposal was broken right away and replaced it. The technicians sent by AHS have all been very professional. We've been with AHS for over 15 years and we've been very satisfied with them and what they offer. We recommend their product to our relatives and other folks who buy homes.

I came home and my heat wasn't working. It was like 50 degrees in my house. I submitted a claim to American Home Shield over the phone because it's the only way that kind of tell them it's an emergency. The reps were very helpful. I was stressed out and I was a little irritated because sometimes repairs need to be made after hours. I ended up having to pay an extra $75 to the person actually coming to fix it, because Home Shield doesn't cover emergency or after hour charges. But the rep was really nice and explained it to me.

The heating unit didn’t come on and the contractor that came out for it was very nice. He fixed it and it has been fine. Today, however, I had someone come out for the refrigerator and he was supposed to come at two but he came at five. But other than that, I’ve had very good experience with people coming when they were supposed to be here, and the appointment was kept and the problem solved. I’ve had very good luck so far. I definitely would recommend American Home Shield.

When I had a couple of lights out in the ceiling, I called American Home Shield. The interaction with them was good but the follow-up was ridiculous. You can call and submit a claim, no problem, but that doesn't mean you're gonna get somebody out to look at your issue. It's a pain to get somebody unless you're calling at 2:00 in the morning or some off-time on a Sunday. Your normal wait time would be from 20 minutes to an hour. If you don't have that time, you can leave a message on there for them to call you back. I laid the phone down and just left them on speaker phone. They called back last year, but this last time they didn't. I called the first time and AHS was supposed to call me back within a day or two. I waited two weeks, and I called them back finally. Then the first company never called me back so I called AHS back and they sent another company, which was very good. They just made repairs. Having American Home Shield was worth it.

Submitting a claim online to American Home Shield was simple. I put in a ticket and a contractor arrived at my house the next business day. He was supposed to be there between 12:00 and 4:00 but he showed up at 4:30 which was fine. He looked at the system of my furnace and changed the fuse. He didn’t test it so, while he was there, I turned the system off to see if it would come back on. He assured me that there was a delay in my system. Then, he asked me to sign the paperwork and left. However, the system never came back on. So, that night, I put in a ticket for him to come back out. He couldn’t make it that business day on their side so they came out on a Saturday, which was outside of their normal business hour. He showed up, looked at my system again and said that we need a heating kit. He said that it will be a special order and I told him it was okay. Come Monday, I received another phone call from the contractor and they told me that my heating kit was in.

I submitted a claim to American Home Shield online when the pool pump failed. It was making a noise, the contractor came out, looked at it, and it worked great. That was on Monday and then on Thursday, when I tried to turn it on, it did but the pool pump froze. It overheated and actually got my house on fire. The contractor came back, looked at it again, seen it was bad and got me a new pump. So, everything was good on that one and it wasn’t his fault that it worked when he came out the first time. He was very professional and knowledgeable. When I had the issue the second time, I called in since it was under 60 days to get them to come back out. If I did it online, I was afraid I was gonna get charged another $75. Everything’s going fine now and I would recommend AHS. They were quick, fast and responsible. They took care of the issue.

I've been with American Home Shield for almost six years now and it has been good the whole time. I recently filed a claim for the lighter switch on the gas heater, and everything went well. Climate Masters called me right away and told me the time they would come out. It was one of those bitter cold days and I was freezing, and the contractor came the next day. It was faster than usual, and I was really impressed by that because usually, they would say they can't. The contractor was very friendly and knowledgeable. They knew how to troubleshoot the issue right away and they fixed it.

I submitted a claim to AHS because when we used the heat, the fan outside would turn off. The contractor that American Home Shield sent reset it, so it came back on and we thought it was fixed. About an hour after the contractor left, it turned off again, so he came back out and determined that there was a part that he needed to replace. Then we noticed that it was happening also with the AC, in the meantime, while we were waiting for the part. When he came out today to do the repair, I told him that the AC was doing the same thing and now, he determined that it's the compressor as well that is turning it off. He didn't recognize the other issue because we were only dealing with the heat at the time as it was cold but the communication with him was good.

We noticed in the family room ceiling that there was a little water bubble and a little line. It was the upstairs master bathroom toilet. We turned the water off on it and submitted a claim to American Home Shield online. I was on the phone and was on hold a little while and stopped. I’ve had hip replacement surgery so I had to go lie down. When I got up, I just went online and it was easier and faster. I got an email from them the next day. The plumber said that the seal underneath was some different seal. It cracked so he replaced the seal.

American Home Shield's online submission process was easy and quick. Then I get a text right back from them and they follow up right away. I filed a claim for our heater that stopped working and All-Air Heating and Air was sent out. They were very professional. They gave me a timeframe of when they would be here. They showed up five minutes into that timeframe and they were done before the timeframe was over. I have recommended AHS to several people who have older homes. I told them that if they will have an issue, AHS will take care of it right away.

We had a bad experience with our previous provider over a refrigerator repair so we swapped out to American Home Shield based on recommendations of some friends. With AHS, most of the contacts are online, but it is quick and complete. I logged in online to submit a claim for a washing machine that needed repair. I sent the machine's make and model and what was wrong and I received a confirmation of an assigned technician through email and phone number.

There was an issue with the valve for the refrigerator water hose and the company that American Home Shield sent replaced that valve. They did a really nice job and since then, it has been working properly.

Hoping this can be fixed simply. Found my Noritz water heater was leaking Jan 30. Made a service request and had a competent technician visit the house the next day. He spent some time on the phone with Noritz Tech Support and determined that a replacement Noritz NR-98 SV was called for. Key was this Noritz unit has the same GPM capacity and uses the existing piping.

I recently researched home warranty companies in order to purchase new coverage for our home. I meticulously researched prices, coverage and consumer reviews and decided that American Home Shield was the best option for the money. I paid the full annual contract price online of $823.88 in December of 2018 and looked forward to coverage beginning in 30 days. It is February 2019 and I just received an unexpected bill for $57.67. It says "Past Due Notice".

I would score a zero if I could. The plumber A-American Plumbing arrived at 3:30 on a Friday afternoon angry. The first thing he told me was how much he hated working on old houses. Out of 3 items he completed none. He was rude, angry and left completing nothing a slammed the door. It was the worst in home experience I have had. I shared the experience with AHS the next morning. They stated they had to give the plumber 24 hours to respond. After a week of silence I called AHS back and they informed me A-American was the only plumber in Charleston they have under contract and they would find a Independent to come out and offer a second opinion.

On Feb. 2, 2019, our heater stopped working, I called AHS to have a Heating and Air Service Contractor come to fix the problem. In the past we always asked for Ample air to come out because they were very reliable and knew their business. Unfortunately they don’t service our area any longer so the customer Service Rep helped me with locate another contractor close to where we live and had good reviews. Derek ** of ASCENT MECHANICAL, came out, he was a very professional young man, knew his job and fixed the problem. My husband and I were very impressed with him. There are not many contractors out there that know what they're doing when it comes to heating and air. I highly recommend Derek **, if you live the the Inland Empire area.

Our in-sink garbage disposal went out and we couldn’t use that side of the sink very much because the drain would back up, so we had to be really careful. I called American Home Shield and they referred me to a company who never called me. I called American Home Shield back and they referred me to another company, Proline Plumbing, who called me right away. The repairman that came out was very professional and very nice. He did a good job and he did it quickly. Proline Plumbing is an excellent company. They made sure we knew that the plumber was coming early and they went out of their way for excellent customer service.

I had to report a simple rotting. There were some roots in the line. The contractor that American Home Shield sent came on time. I paid my copayment of $75. But I don't like the company they sent the third time, the people that came and that tried to report people. The guy said that I had to change the whole thing and it would cost me $7,500. But I called Roto-Rooter and they did it for $200. I've been with AHS for three years now, and every claim, I had the same issue. They won't honor the claim. They said it's not covered, and they won’t do any job. They said it's outside the property. I'm very dissatisfied with AHS and I don't recommend them anymore to anybody. As soon as the term is over, I will switch to a different company.

The dishwasher needed a new dispenser for the liquid that you pour in to make everything sparkly and shiny. The contractor sent by American Home Shield when I submitted a claim was pretty prompt. He called me on a Thursday and I told him Friday morning would be wonderful. Then he called me back and said he'd come between 9:00 and 12:00. And by golly he was there at 9:00. He went and led to the dishwasher and he said it needed a new gizmo. Since the repair, everything's been operating fine. We were very satisfied with him.

It’s a lot easier for me to submit a claim online than over the phone. We just go online, submit a claim, and then we get a call. The tech from Abbott that was sent out was good, and he did the job quickly and easily. He fixed our broken thermostat perfectly and now everything works fine. It used to be that we had to manually adjust the thermostat when it got cold or hot or turn it on or off. Now, we have it set, and it’s doing what it’s supposed to do. We've had American Home Shield for about four years, and, so far, it has been very positive. It’s been very simple and easy to use.

We had a couple of different issues with the pool. The valves were leaking and the cleaning grids needed to be cleaned or replaced. My wife submitted the claim over the phone to AHS and everything went well with the contractor. He replaced the cleaning grids and solved the problems in one visit. Everything has been working good since he came out.

My most recent claim with American Home Shield was for a heater and boiler. I submitted a report at 2:00 AM and I got a text message from the rep. The technician got in touch with me at about 9:00 AM. I explained to him that I got two kids at home, my heater was not working and it was a little cold. He said he'd try to come in there at 2:00. He came at around 12:00 daytime and he fixed everything right in half an hour’s time. The heater's performance has been awesome since then and I couldn’t believe it.

We’ve had American Home Shield for 20 months now and the best part about it is the ease of being able to request stuff online, as opposed to waiting through a prompt system or a live agent. It's nice to talk to somebody but at the same time, if I just need to tell them that “My furnace is busted. Come by whenever you want to,” and then they automatically send the ticket out.

The microwave wouldn’t work. I was cooking and had vegetables in it. The vegetables got cooked, but when I reached in to take them out, they were not cold but they weren’t as hot as they usually are. I started to reset a few more minutes on the microwave and it was completely dead. I submitted a claim with American Home Shield over the phone and the rep that I spoke to was great. AHS sent out the contractor, Josh’s Appliance Repair. The technician that came out was very nice, but he wasn’t able to fix the microwave because the parts have to be ordered and so I’m waiting. It may take 10 days to two weeks to get the parts.

American Home Shield’s website was good and easy enough. It didn’t take much time so, I liked that. I got a contractor over within a day or two and I’m very satisfied. The contractor came to fix four different problems at first. It was two toilets that were moving, one faucet that was leaking and then the shower bowl. On the first call, they were able to take care of all the toilets and they attempted to fix the faucet. They also installed a new bowl but it wasn't working properly. So, they came in a second time, attempted to fix the leak again and it didn't work. They realized that the faucet had a defective valve so they had to come back and exchanged the valve. They came back a third time and were able to fix the valves but I still have the leak on the sink faucet.

The water dispenser was not working correctly and the online claim submission for it was super easy. I was also happy with how quickly American Home Shield was able to get back with me. The contractor who came out was awesome. He's a good and personable guy. He was friendly and above all, he was knowledgeable about what he was doing. He gave me some tips on preventing the issue from happening in the future, which I appreciate. Now, the water dispenser is 100% working fine. I'm glad I quit the previous home warranty I had since American Home Shield is better than them. I'd recommend American Home Shield.

My refrigerator was not making ice and because it wasn't really serious, A & L Appliance came out two weeks after I filed the claim with American Home Shield. Besides, when I had called, the gal was very efficient. There was water dripping out from underneath at that time and she asked if I could pull the refrigerator out and turn off that little tap behind it. She said that would top the leak until they could get here. But she also said told me to let her know if it does not work and they would call back if they could come on an emergency call. But we did exactly as she told us to and all was good. We were able to turn the tap off and wait for them to come.

My heater’s capacitor went out, so it wasn't heating correctly. I filed a claim for it with American Home Shield over the phone and it was a long wait to talk to somebody. It was almost 40 minutes but it was easy and their rep was quick. AHS sent Carolina Air and Dustin was the name of the tech who came. I liked the way he talked. I liked his knowledge, how quick he was and how he explained what he was doing and why he was doing it. I've had American Home Shield for about nine years and I've never had a problem. I've always enjoyed it.

The kitchen faucet as well as the pipe underneath were both leaking. I submitted a claim with American Home Shield online and it was very easy. AHS contacted me after about five hours to let me know when a tech would be out and the rep was courteous. The service that the techs rendered was convenient and the techs did what they needed to do to take care of the issue. The tenants in that house haven't come back with any complaints.

My water heater wasn't getting hot anymore and I had to press reset in order to refill it everyday. I called American Home Shield to submit a claim and they sent a repair company out. The guy came last Wednesday and he said the problem was with the heating element. He changed it and told me to wait an hour so I could refill and heat up. However, everyday since then, I still have to go out and press the reset button for the unit to refill and heat up again. I called American Home Shield and I wasn't pleased with what happened.

I was having problems with the dishwasher and the contractor that American Home Shield sent, A1 Accurate Appliance, came right away and I was very happy with them. With the oven though, it was Vector Appliance and I was not happy. The oven was not lighting well and its door was not shutting. The door needed a part to be replaced. Vector addressed the door situation by ordering new hinges to get it fixed, however, they did not address the lighting issue at all and we ended up purchasing a new appliance rather than the oven being repaired. But other than that, the American Home Shield's customer service has always been excellent. I’m very satisfied and I would recommend them.

I have to call American Home Shield sometimes and call somebody from another country, like the Philippines or someplace that doesn’t seem organized, and it has always been difficult because they are hard to understand sometimes. To me, I don’t recommend it. But all the people that came to fix something in my house were great and I thank the crew that came over here. I had an issue with the oven recently and the techs sent out by American Home Shield were really superior. They were professional and they did an excellent job. I was very impressed.

The pipe connected to the water heater was leaking and I filed a claim for it over the phone with American Home Shield. Their customer service was excellent, and the people that they sent were very professional. The contractor contacted me as soon as possible and they sent me a text to let me know that the technician was on his way. Not only that, it also showed me a map of how far the technician was. The technician came when they said he was supposed to come and he was able to replace the pipe.

I’ve been very satisfied with American Home Shield. Our heat pump had a hole in one of the elements and it was losing Freon. It would get so low as well. My wife filed a claim online and American Home Shield called some folks locally. The assigned contractor was out quickly and they called to get everybody put together before they came. The guy took a look at the heat pump and ordered the part. It arrived in a week and he got everything set up and replaced the old part. He worked well and clean, so everything went well and smoothly. Also, we had some real old weather and we got the gears the garage door stripped out. American Home Shield sent out guys who were here in two days and it was all fixed. It was easy. I would tell friends to sign up for them. I should’ve done it when we bought the house to begin with.

We had water backing up out of a drain in our basement. We called American Home Shield and someone came out and took a look. The contractor was very nice and the interaction was good. But I was a little concerned about how quickly American Home Shield got back to me. When I file a claim, usually, I would hear from them within 24-hours but it was two or three days before I got a call. It was on a Friday and I knew I probably wouldn't usually get service until Monday or Tuesday but it would be nice if someone had called on Friday and let me know when they're gonna call and set up a time to come out. It could be more of an immediate phone call from the plumber or from whoever that's coming out.

My fridge was freezing up. I submitted a claim with AHS and it was an easy process. They assigned Jones Electronics to my claim and they were very nice. They had to replace a fan and I felt like the tech who came out had a lot of knowledge. He was also very professional. He had to order parts and it took a couple weeks before it was fixed. But everything’s working great now. I have AHS for 20 years now and so far, I’ve had good experience with them. The warranty gives you a safety if something breaks and you don’t have deep pockets.

The arm spring that tightens over the microwave was broke. I have an account with American Home Shield so I submitted a claim with them. The contractor came out and fixed the problem. It went very well with them. The technician was professional about the repair work and he got it all done. He took his time and the quality of the work that he did was great. He told me what he was doing and what was the problem. AHS has been doing well so I keep using them. I will refer people who need home warranty services to them.

We had problems with both of our showers. I called American Home Shield over the phone and submitted a claim. The interaction with the rep was good. The only problem I had with them was with my billing. I signed for them to take my payment out on the 2nd of the month, and it comes out all the time on the 31st, which my check doesn't come in until the 1st. So it makes me overdrawn every month. My sister and I both go through this every month with American Home Shield. Other than that, the tech who came out last time was great. His name is Anthony, and Emergency Plumbing & Rooter needs more service people like him to go out and help people. He was very patient, understanding and he explained everything. I had no questions because he came to me and showed me the part. He got everything resolved.

I called American Home Shield at 1 o’clock in the morning on the automated service and the central air conditioner unit was fixed by 9 o’clock in the morning. I could not have been happier. The contractor was knowledgeable and everything is good now.

I wasn't getting any heat so, I called in to submit a claim to American Home Shield. It was good with the rep but the wait was extremely long. I wait for about an hour. Then, they sent Ultra Air Heating & Cooling LLC two days later and the guy who came out was excellent. He came out three times, but he still provided the work that needed to be done, so there was no problem.

My heat pump was freezing up. Every time I turn it around, the icon would come on, which would go to the heat strips. It bypassed the pump. I submitted a claim to American Home Shield and I did it online. They sent out John from Myers. He is a good guy. He is a hard worker and an honest guy. He found the problem and fixed it. The only issue I have right now is when I turn the thermostat up to 2 degrees, the icon starts blinking. That means the heat strips are on. Besides that, the heat pump seems to be working okay. They changed the compressor and the readings are good. Right now, I'm happy with it and I really like the company.

I used American Home Shield this year and my experience was okay. I called for a plumbing issue as the tank on our commode started leaking and water was seeping from the tank. Their reps were nice and they told us that they’d get in touch with someone. They told us what to expect so it was pleasant. But, I was not happy that it took Greenway a few days to come out to my home. We called on a Saturday but they could not come to see us until that Wednesday. I understand it though. We could still use the commode and we had a towel around it so it wasn't that big emergency where we had to turn off the water. The contractor was prompt. When he came, he identified the problem and told us that he could fix it. He was very knowledgeable, excellent and did the job.

I had been with American Home Shield for several years and was pretty satisfied. No longer satisfied and horrible experience! I filed a claim on a microwave oven that stopped working and immediately filed a claim with AHS. They assured me that someone would be out to my house in a couple of days. They sent a technician from Sears in about three days, however, the tech looked at the brand of microwave and told me and AHS that he did not work on that brand of microwave and he left! Still no working microwave! Later AHS sent in a new request for a local tech to schedule an appointment to come to our house. We waited several days and no show.

This is the worst warranty ever. I purchased a home in Arizona last April, almost 10 months ago. A month later the refrigerator was leaking water into the freezer. The refrigerator was still working so not an emergency. Thank goodness! I was "on hold" for 1.5 hours! The website would not allow me to submit the claim for some silly reason.

American Home Shield is contracting local repair shops to do the job. They needed to replace a stove exhaust fan (pretty simple, right?). Well, this is 9 month later, the job is not done and no follow up from either the AHS or the contractor. I keep calling them every 2 weeks and get the same answer - the part is backordered. This is total BS as we cannot cook on the stove as the smoke alarm keeps going off when we have a bit of steam coming out. Well, now the steam is coming out of my ears based on their awful service. What they need to do is to replace the whole damn fan instead of just one part if the inventory is a problem. That is why it is called "Insurance". But they are trying to save every penny. Buyer beware.

I have been loyal to American Home Shield and paying them every month. Have got the best appliance plan. Our water heater got burst while we were sleeping, it was Sunday morning and AHS did not provide the technician. It has to wait for 24 hours. I had to run my own water restoration services before AHS could be connected after 30 hours. Technician has given a quote and AHS is asking 650$ to be able to make to quotes. Even though there may not be a modification needed but AHS wants me to pay. I have decided to cash out for the repair but customer service is giving me different prices whenever contacted. First time they gave 699$ but now they are saying it is 600 plus 99 cents. It is complete loss to us and AHS is not caring that we are without water for 4 days now.

Wish there was an option for zero stars. Most useless company ever. They just cancelled my policy without any intimation. I learned that when I called them for a service call. I told them, “Let’s renew it” and the salespeople say that it cannot be renewed, I asked the reason. They don't have any reason... They don't intimate customer about cancelling the policy. Most irresponsible company I have come across.

We have waited 4 months now for our AC/heating unit to be fixed. We have gone through 3 different contractors, with 3 different diagnosis, without the unit being fixed. Terrible customer service. Requested to speak to supervisor, was told one would contact me, it's been almost 3 weeks and no one has contacted me. Every time you call you wait on hold for 30 to 60 minutes. I cannot understand how this company has any good reviews.

We’ve had American Home Shield since we purchased the house in late June of last year. My experience has been very good and I’m very pleased with the service. I usually submit my claims online and it usually takes a contractor anywhere from 24 to 48 hours to contact me once I submit my claim. Doing it online gives me a hard copy, and I can see it in solid and I can write down and record everything.

A pipe had broken. My fiancee was trying to turn on the hose in the back and the whole pipe came off. So, we filed a claim online to AHS and the website works perfectly. We paid the deductible and the contractors came out in a couple of days and they fixed it. It was a pretty positive experience with the contractors. Everything's good and perfect since the contractors left. I'm pretty much recommending AHS to everybody.

My wife made a claim to American Home Shield when the motor on the garage door opener stopped spinning. She did it online and we got a response right away. The contractor came that weekend to fix it and my wife told me everything went well. She was very happy with the technician and the company. They had the replacement part right there and they fixed it. Since the repair, everything has been working really well.

We have a large size family, so we need the microwave all the time. If we don’t have it functioning, it will be very uncomfortable. One time, we could not use any of the buttons in our microwave and we couldn’t turn it on. I went online to file a claim with American Home Shield and A&D was able to get to us quickly. The technician was very nice, but they had to order a part and that took about a week. Now the microwave is perfect.

All of the claims I have made to American Home Shield had been fine and I appreciate how quick the people come out. In all of the cases, the quality of work and professionalism of the technicians who were out had been outstanding. The doorbell man did a really nice job when our doorbell did not work consistently. He checked the doorbell inside, the doorbell outside and the transformer downsize. Then, he took everything apart and recommended a basic doorbell that was very reasonable without any bells and whistles. He was a one-man show and when he got to work, it was tough for him to keep up with his cellphone. But, he called me back every day and even though it was colder than hell here, it was snowing and that it was tough to get around, all of the communication had been excellent.

I purchased my home in June of last year and it came with a home warranty from American Home Shield. There was a time when my furnace was making a lot of noise, and it didn't sound like it was running right. Submitting a claim to AHS was pretty easy. I called AHS to take a look at the furnace and went through the initial email that they sent me. It told me exactly what I needed to do to submit a claim. I had to put in like a credit card number for the deductible, and I could have it charged at the time that you request an appointment, or whenever the technician comes to see me. It was very efficient and simple.

We bought a new house and discovered that the heating element in the furnace was not good. The realtor submitted a claim to American Home Shield and when the contractor came out everything went very well. He was helpful. We had to do the payout to have the whole furnace replaced and the person who handled my claim was on top of it. He emailed me back right away.

There was an issue with the icemaker in our refrigerator where we couldn't get any ice made. I filed a claim online with American Home Shield and it was easy to get the information through to them on what I needed. Then, the contractor that they sent kept me apprised on where he was that day and about approximately what time he would be here. When he got here, he knew what he was doing and got the icemaker fixed quickly. It seems to be working as it should now, so I was very satisfied. I’ve had American Home Shield for about 10 years now. I’ve had them in a prior home, at our home on Birdnest Drive and we had them too in the condo that we had. Also, I have recommended them to our friends.

American Home Shield sent AC Wizard for my heating issue and the two guys that came out were really great. They were friendly and they fixed everything. They also explained things, answered my questions and made sure that I understood them. When I contacted AHS for service, I didn’t know what the issue was. It just didn’t seem like my heat was working. It would run a while, kick off, but only for about a minute and then it was kicking back on. The guys took the broken thermostat. You could touch it and the temperature would shoot up so it really wasn’t measuring it very well. And so they changed out the thermostat to the one that was correct. I had another thermostat and they replaced it for me. They also explained the issue of the older plate and that the warranty doesn’t cover going up in the condo ceiling and tearing open stuff like that.

We had a leaky garbage disposal and Quandt Plumbing, the company that American Home Shield sent, was very prompt in response on a very nasty, cold day, and took care of the problem for us. That was an excellent experience. The only disappointment I had was when our furnace was failing back in November and we couldn't get a response in a very timely manner. It was that time of the year when temperatures were dropping and AHS had a lot of calls. They don’t have enough companies that were contracted to do work for them in the area of heating or cooling. They were just swamped. AHS should have a timely response when you wake up at your house and it's 56 degrees.

American Home Shield has totally ripped us off. We had a terrible experience with our pool system. We had the pool people come and they did a major fix. It should have been covered, but they didn’t do that. After that, we had a claim with the dishwasher. The dishwasher drawer just would flop down and not stay open or it would slam down. So they came, ordered the parts and they replaced them. They said, “Well, that’s just where it's gonna be.” So of course, we paid the $75 fee. Then I kept telling them about the dishwasher and they keep trying to come here. We moved to Hoover, Indiana. They would show up at our door and they knew we were in Indiana. So it went beyond the time limit and they wouldn’t do anything unless we would pay again. It was horrible from American Home Shield. So we called out a private individual, Mr. Appliance, that came and fixed it.

Navigating AHS's website has been really good. Though I usually call, I filed the last claim I had for a plumbing issue online and it was very easy. The plumber whom they sent was wonderful. AHS got them out to a rural area quickly. I knew it was a little more difficult for them but still it was no problem. I've noticed that AHS has done better than when we first got their warranty. Back then, it took a lot longer to get people out and forever trying to set up the claim on the phone. I was on the phone for hours on hold and transferring through those things. Now, the online process and turnaround time have been a lot better. The contractors they've sent have been fine as well.

I was with American Home Shield a long time ago and then there was a class action suit and it got turned off. I relocated and hooked back up with them. Their contractors have been here for various problems over a period of time and they’ve all been very good at what they’re doing. Recently, I had a dishwasher that was bad and used a dashboard on the internet to submit a claim. It's convenient. It’s easier for me to access the insurance company that way versus using the phone where I could not get through sometimes. The tech who came out and fixed the issue was good and he knew what he was doing too. I’d recommend American Home Shield to homeowners.

The furnace quit so, I called American Home Shield. It was early on Friday when I called. The only thing I didn’t like was I explained to the rep that our wind chills were 15 below and she actually asked me if it could wait until Monday, to which I said no. They had someone come out on Friday afternoon and they were great. They were very polite and they explained everything. The issue was a fuse on the side of the furnace, which I had never seen before. The guy replaced the fuse and he replaced something else on it and fixed it.

I’ve always been very satisfied with American Home Shield. Everybody that I've dealt with from those that they have dispatched, even for plumbing or HVAC, has provided prompt service. They've been excellent. American Home Shield's website is very user-friendly too. I filed a claim online for a leaking toilet and on the same day, I got an email that Chesapeake Plumbing would contact me regarding the service. On the following day, I got a call from them to do the schedule and everything worked out okay afterwards. The technician showed me which part was the issue and he replaced it. Inside the water tank behind the toilet, there's a part that lifts to get the water down. Then there's a round part that clogs the hole at the bottom. But when it gets old, it curves around the outside and that was why the water leaked through. Water just kept running into the toilet. But the water has stopped running and now, I’m saving a lot on the water bill.

The water heater stopped heating water. I called AHS over the phone and it was a great experience with their rep. Within hours, the contractors called me and they came out the next day. They were just so professional, kind, and got the job done quickly. I was very happy.

When I put the garbage in to the sink, it wasn’t going around anything like that. So, there was definitely something going on with the garbage disposal in terms of electrical because it wasn’t properly doing the function it's supposed to. I called American Home Shield and they have the automated system. So now, I say what I have, my address, and the contract number. Sometimes, I don’t like it because I can’t say exactly what I want but it went smoothly with this claim. Also, the contractor who came out was a very nice person. He was very good and very knowledgeable of what he was doing. He went right directly to what was happening and what was going on, so I like that. I’m very conscious of that. I watch people when they come and do work. If anyone asks about American Home Shield, I would say to get American Home Shield. They're very comprehensive and when you call, they’re expedient and they definitely get the job done.

I submitted a claim to AHS over the phone when my heating unit wasn't working and the contractors came out twice. The first time, they put a new gas igniter in as they thought it was the problem. They tried it several times, fired it up and it worked. They thought they fixed it and everybody left. When my husband and I came home, there was no heat. They had to come out again, and that’s when they discovered that we needed a whole new heater. The heater was replaced and it took another week for them to get back, but they let us borrow two electric heaters. We had one in our bedroom, and the other one in our family room. It could not heat up the downstairs at all but we dealt with it. The people at AHS were really nice, and the people they sent to work were nice too.

It was easy to submit my claim with American Home Shield online. We had clogged drains and it took three days for Buser Plumbing to come out and they did a good job. They got in and out pretty quickly. Plus, they let me know what was going on with the pipes. The appliance repair was sketchy though. The guy didn’t fix the washer because it was a plumbing problem, not the washer, but AHS still charged me 75 bucks for the guy to come out.

We had some bad weather and my lights were dimming down. I was concerned about the electrical wiring, so I had American Home Shield have someone to come out. Whenever I submit a claim, I do it online then I finished up over the phone to schedule a time. The technician that came was professional and courteous. He didn’t make me feel uncomfortable being in my home, careful when he did any kind of work, and made sure he didn’t mess anything up. He ran a thorough check of everything. Two days later and everything seemed fine, but I didn’t wanna take a chance. I previously used another company, and every time they came out for a call, they try to sell me something, but this didn’t happen and I like that. I had a good experience with American Home Shield and I’ve already recommended them. Somebody recommended it to me and it was a good purchase.

Submitting a claim with American Home Shield for the AC system in our house was very easy. Everything went well. The technicians who came out from Metropolitan Heating and Air Conditioning were fantastic. They were very professional and tidy, and they also knew what they were doing. They said, "Yeah, we can fix that for you. We just gotta ring up Home Shield again to make sure we got an authorization." They were very easy to deal with. I couldn't get cold air before but since the repair, the AC system is working properly now.

I have been with American Home Shield for almost a year now and they've done well so far. They, as well as the techs they have sent out, have been responsive. The techs have also been friendly. Once, I filed an online claim for my clogged pipe and it was a seamless experience. I do it that way as it is quicker and you can do it after hours. I also don't wanna stay on hold. American Home Shield assigned FJ Murphy & Son to the claim. They came out within 24 hours and unclogged the pipe.

Our heater stopped working and I submitted a claim with American Home Shield over the phone. The service lady that answered wasn’t very nice. It was my first time using AHS and my first time using a home insurance ever, so I was not familiar and she was not helpful. It was a Thursday and I explained to her that we wanted the heat to be checked on Friday so that we will at least know what was going on before the weekend.

I recently submitted a claim to American Home Shield for the heating system that was shutting down. I did it over the phone and the process was very easy. The contractor came in, went down and did what he had to do. The problem was resolved and he said that the system needs maintenance. Everything has been working okay since then.

My toilet was backed up and I filed a claim for it with American Home Shield. In about 48 hours, a contractor was able to come out. He looked at it and told us what needed to be done. I had two toilets and he unstuck the one that was clogged up. With the other one, he had to replace the flapper ball. The repairs helped and it was done in a timely manner, so everything moved promptly. Having a warranty is very valuable since at the time, I did not have the money to call a plumber and to pay full price, so that was a big help for me.

I normally submit my claims with American Home Shield online. You can set up a time there and do everything. It would say which days a technician is available but the schedule is not an exact time. You can select either morning, mid-day or afternoon. It’s easy to submit a claim. But after you submit it, when you come back a few days later to check what time it was that you scheduled the service for, you can't pull any of that information. You can see that you’ve submitted the claim but you can’t see any of the details of it. That part was a little frustrating. Nonetheless, we've been happy with American Home Shield. Having a warranty is very valuable and although I've had them in the past, this is my first year to do American Home Shield and the coverage is much better. I haven't had any issues so far. It has covered everything that I’ve made a claim on and the repairs have been made.

In November 2018, our upstairs AC unit was no longer cooling. I submitted a claim to AHS and an HVAC technician was assigned promptly. I was charged a $75 service fee for the visit. The technician diagnosed an evaporator coil leak and recommended a replacement. However, he continued to discuss the costs and escalated the price of non-covered items to roughly $1500. $600 of this was the cost of the refrigerant ($80/lb, consistent with AHS documentation) and the rest was associated with "code compliance" issues he said had to be addressed. He proceeded to offer up the option of replacing the entire system, which he "quoted" to be about the same price as the repair (further research proved this to be an impossible price for this size unit).

Updated on 07/01/2019: I have 2 accounts with AHS, one a rental property and the second my home. Earlier this year I reported a refrigerator repair at my rental unit. After two months of no resolution and numerous calls to AHS they still expected me to wait for another appliance repair company to service the appliance. At that time I filed a Consumer Affairs report against AHS. AHS's complaint department contacted me right away and resolved the issue within a matter of a week.

Updated on 02/12/2019: So, the Ms. ** from AHS calls me and pretends to care. She says that she will review my situation and see how they can help to make it right. Then creates a hypothetical explanation that simply doesn't work. THEY LOST MY PART and now my stove is rendered inoperable. But, I am responsible for the costs to replace it. After "looking into it," Ms. ** comes back with the brilliant advice that I file suit against the repair company that was doing the work. Not the company that they recommended to repair the part and subsequently lost it. Nope not them, sue the repair company.

I had my hot water heater broken. I made a claim on the website of AHS for it. Navigating through their website was very easy. I think it's easy for younger people, whereas for people that didn't grow up with computers or the Internet, it might be a little difficult for them. When I made the claim online, AHS said, "This company will be calling you." The next day the contractors called me around 10 o'clock Eastern Time. They said they would be out there the following day. They were out there the following day and they did everything perfectly. So, the interaction with the contractors was great. Within a couple of days, I had a new water heater, so AHS is great.

The furnace would come on but not all the time. Most of the day, it wasn’t on and we had to turn it off and on to get it to go. It was failing and made a click sound over and over. I submitted a claim online to American Home Shield and navigating the website was super easy. We were told that it was the ignition nozzle which was burnt out and when the contractor came in, he said it was hot. So, he switched that out and then, it clicked on. It has been running ever since and everything has been performing perfectly. He was nice and even asked if I wanted to learn how to change stuff in the furnace. He even replaced our thermostat because it was old and had Mercury. He did it free of charge. He had an extra one and he put in on there for us. It was a great interaction.

I pay American Home Shield the monthly fee and then I pay $75 when a person comes out. When submitting a claim, I call or go online and put in what I need to be looked at. This time, I called AHS for my furnace. I didn’t have any heat and it was freezing as hell. The contractor came and looked at the unit. It needed a part and they ordered it. Then they came the next week and put it in.

Our furnace had stopped functioning so, I went online to file a claim to American Home Shield and in 20 minutes, I got a call from the company that was gonna come out and take a look at it. Then, another 10 minutes after that and I got a call from them to set up the appointment. Piggybacking both of those things was American Home Shield sending me a text message to let me know that these things were going to happen. And so they called to set the appointment.

I called American Home Shield to have my heat pump fixed because it didn’t ignite to burn the gas. Everything on the customer service was good. The technician who came out was professional and I like him. He replaced a part. And then, the gas valve messed up so he had to come back another day to have that one replaced also. There was a little bit of delay because he thought the part won't ignite, but then it ended up the gas valve was broken. I had to call back to the company to verify and make sure it was covered. And then it had to wait to locate where the part was, so he could pick it up. I didn’t have enough time to wait, so I had to reschedule another day. But it's good and I'm happy with the service.

If you're having any problems with your heater or AC, just give American Home Shield a call. We started having problems with our heater because it would turn off, and then it was during this really cold weather. I went online, and then I went to their webpage to submit a claim. American Home Shield then sent me an email saying that the contractor will call. The person they sent to the house was polite and was nice to work around his schedule. He told me that they were busy, but he could make it to my house as soon as possible.

I live in the Midwest and we were expecting horrible cold temps and I had no heat. So when our furnace went out, we submitted a claim online and because it was on a Saturday and we couldn't get anyone out here or even be contacted until Monday, we also left a message to have someone call us back. They called us back in 45 minutes and they found someone to come out and we had someone out there in a couple of hours that afternoon.

I waited 20 minutes before American Home Shield got somebody on the phone when I submitted a claim for my heater that stopped working. They wanted everything done online, like doing the appointments online as well, but by the time they get to it, a day has gone by. So I always call and once I got in, it is not usually too bad and a contractor would be out the very next day. However, this time, it did not happen. I do not know what companies they use and almost every time they come out, they tell me that they don’t have the part on their truck or they have to order it. There have been cases where it’s been a week or two. With me, I had a second refrigerator at one point because it took almost two weeks to get a part. Even the technician said they should’ve replaced the refrigerator because it was $700 in repairs.

I had an issue with my washer and dryer. I called in a claim with American Home Shield and they sent out a guy from Fort Bend Appliance. I called on Tuesday to see about them coming Friday since I get off early on Fridays but the guy was in the area that Tuesday and he met me when I got off of work. I didn’t have to wait three days. He came in and got my washer and dryer taken care of. He was good.

My microwave wasn't working and I put a claim in online with American Home Shield. It was easy, simple and fast. All who did the service was fine and the quality of the service was fine as well. They contacted me in a timely fashion and they completed the job in one day. So far, the microwave has been good.

My ice maker quit working and we go through a fair amount of ice in our house. I can submit a claim online but I usually call American Home Shield. The contractor that they sent knew a lot and he was good. However, he was not communicative. He had to order a part and when they called, he said it would take a week and he would call when it comes in. Then, they called and said that it should be in tomorrow and that they would call to set up an appointment date. Tomorrow came and Saturday, Monday and Tuesday but there was no call. We didn’t hear from them. We called them earlier to find out if the part came and it was true. I called back on Tuesday and told them that they need to call me. I gave them till Wednesday and if I don’t hear from them, I’m gonna call American Home Shield. I told them to communicate with me. If they couldn't come today, I could be patient but I need to know what the status was.

My most recent claim with American Home Shield was for a little cartridge that needed to be replaced in one of the faucets in my house. The claim process was easy and really fast. They did the best that they could in getting somebody out. They delayed it for one or two days. They had a few people out ill and it was understandable, but I didn’t have a problem with that because they kept me updated. Then the contractors came and did a great job. The job was professional, fast and well done. They were very friendly and kind as well. I had a leak and it stopped. They took care of it and it has been working since the repair.

When I flushed the toilet in the big bathroom, the tank wouldn't flow back up and the sink was stuck up. I submitted a claim over the telephone, but I wasn't too pleased with the service I had with the contractor American Home Shield sent. The tech came out and did the toilet within five minutes but he had to go out and buy the parts for the sink, but the store didn't have it. He had it in the office, so he told me to allow him back the next morning to fix the sink. But after 12:30, he was no show. I called the company and they said he was not gonna make it that day. I was very disappointed.

Heat wouldn’t stop coming from the boiler and it was overheating the property. It would not shut off even if I shut off the thermostat. I had to manually shut off the circulator valve. The contractor that American Home Shield chose was gonna come right away but it wasn’t an emergency and we were having other issues because of the weather. I told them they didn’t have to come out right away. So, they came within five days.

I put in a claim with American Home Shield for my dishwasher. I answered the questions online and requested for Sears because they are the best that they got.

American Home Shield reps have set up appointments very quickly every time things go out. Someone was able to come out on the same day and that was huge. I had a heating issue, for which I submitted a claim online, and then someone from the heating company called me within a couple of hours. The contractors that came out were very professional. If they were on the rug, they wore shoe covers, which was great, and the tech explained what he did. It was a very positive experience. And the heating has been working great since.

Most recently I called in claims for my oven and heating to American Home Shield. The process was pretty easy and so far, the contractors who have come here have been great.

The contractor American Home Shield sent to fix my water heater has been absolutely wonderful. He came out twice and I was charged for the first call. He came out once last week and adjusted the thermostat in the water heater, and that made a cool shower lukewarm. But the hot water in the master bathroom shower is still not hot enough. The tech came back out and said that the water heater is 10 years old and it only has one heating element in it where most have two. That was the best he could do. He also said that American Home Shield would refuse to replace the water heater because the water temp and all the other faucets in the house are okay. Considering I’m the one that pays for their service, it is frustrating. I really need to be able to take a hot shower and I’m probably gonna end up replacing the water heater myself. The coverage has been wonderful for other things though.

I have been with American Home Shield for at least 10 years. I just call them when I submit a claim and then they send a technician out, or they give me the name and then the technician calls me. Recently, the thermostat wasn't heating right. A technician from Precision Engineering came out, and he found out it was the motherboard that had to be replaced.

My heat was not working and when I woke up, it was 58 degrees in my house. I sent American Home Shield a claim online and the contractor came before 11:00 on the same day. Both the interaction with him and the service were very good. Everything has been working great since the repair. I’ve never had a home warranty before and I got this when I got this condo. I am super impressed.

I had an issue with my oven not heating. I went online and filed a claim to American Home Shield and it went well. They sent a tech out in two days and I was satisfied with his service. He replaced the burner and it has been working fine since the repair.

I had a plumbing issue with the water heater and submitted a claim with American Home Shield. The contractor that came out to do the work for me was very good. The technician was prompt in getting out here, brought out the water heater the next day, and installed it quickly. I had two water heaters linked together and one went out, so I could only partially fill my bathtub. But I can now fill my bathtub and that's a good thing. It was a good experience and I would recommend AHS.

There was a stoppage with my main drain and it had feces and some stuff come out in my basement. I called American Home Shield and tried to explain to the rep what was going on. But she was busy reading her note and was not trying to hear what I had to say. She told me that the techs can't come out 'cause they already had somebody come out. So, I had to get in contact with my realtor who contacted someone above the AHS reps and they got someone out to my residence. The tech made sure that everything was taken care of. He kept me informed in everything, showed me everything that he was doing and he was very professional. But AHS customer service needs more work. It was an emergency and I had an ill son. I had to wait weeks but I hoped that they would have somebody out to my residence sooner. It was a learning experience. But even though I had to jump in loops, I did get the job done.

American Home Shield has been good at getting somebody out and doing what I needed to do. They have been good at setting my claims up and it happens quickly. When my 28-year-old microwave sparked and was not working, a guy came out and I was told that the microwave was not worth repairing. But when they called me, I was working so I didn't take the call. It took me three days of calling to finally get somebody to get to the next stage. I was on hold for a half hour on those three times which was not fun. I didn't have that kind of time available. Also, they didn't call me back a second time on follow-up. They just left me a message that they were going to replace it and for me to call. I went online to figure out how to do it and I sent them everything but I haven't had the chance to try to find out if I sent it right.

Filing my claim with American Home Shield online was very easy. The reps' knowledge and professionalism were very good and the contractor was perfect. The heater wasn’t working and the tech fixed it. He has already the blower motor on. He did the repairs in one day and it had been working perfectly since then.

The dishwasher was leaking. I submitted a claim to American Home Shield online. The techs who came out were great. The first time they came out, they replaced one part. Then, they replaced another part the second time around. After the repair, everything has been fine.

Been an AHS customer about three years and it’s a good service to have but recently I had a new hot water tank installed because the old one went bad and this hasn’t even been a year yet and this new hot water heater has stopped working. I went online to set up an appointment for someone to come out on a Saturday and they got back with me on Monday and told me they’ll be out on Friday to fix it. I called the 1-800 number to see if another company can come out but I was on hold for a long time and couldn’t wait any longer because I had to go to work. When I called about a previous issue before I was on hold for about three hours and I just couldn’t wait that long this time. The wait time is very poor when you call in and something should be done to fix this.

AHS will rip you off and leave you hanging. See the other recent reviews! It's all TRUE and exactly what I'm going through! Stay away. Submitted service request 1/3/2019 for washer & dryer. Service tech has been out 3x. 2x time, dryer that was having issues, but still working now does not work at all. Back again today with more parts. Still couldn't fix it. Washer parts apparently never coming in. The repairman said it's not even worth it to fix it. It's basically rebuilding the entire washer and with his labor it's way over what the washer is even worth. I have called AHS at least 20 times. Hold times are ridiculously long. I've called Customer Service, Authorizations & Parts depts. I've only had 1 person who was helpful - Sylvester **. Other than that, I've been disconnected at least 5 times, with no call back (they have my acct up, so they have my number).

Back in August 2018 I called the retention dept to ask if better coverage was available. The rep said no, but he offered to lower my monthly payments if I was willing to pay more for each visit. He didn't explain more than that and said my coverage would be unchanged so I said okay. Later when I needed service, I was charged because item wasn't covered. News to us because rep never told us we had been switch to "Pick Ten' nor, did he tell me what ten were now covered! Waited for hours to speak with retention only to be told sup would call me within 24-48 hours. I called back sup less than two minutes after they called but they/Tammy was out of office and she never called me back and now her voice mail is full! What a scam! Save your money and don't use this service! Just awful and the service companies they use are not vetted! Very very very bad product.

Updated on 05/20/2019: I have had an issue for over 6 months with my heating unit. AHS sent a tech out, the first tech stated there was an issue w/ the compressor, it shorted out and that I needed a new unit. AHS stated they would not pay for the unit because it was not normal wear and tear. I insisted they send another tech out for another diagnostic, they second tech came out and basically said the same thing but that it was just an old system and it was basic wear and tear. AHS only approved this company to replace the compressor. This company told me that AHS does not pay for FREON and I would have to pay $1300 for the freon fill. I agreed because I wanted my unit to work.

Don't purchase this home warranty service. They are the worst! Their website never works. They try to charge you even if no one ever shows up at your house. We have had the same issue with our faucet/dishwasher for a while and they can't get it right. The companies they contract with suck. I tried calling AHS and kept getting hung up on, there is no real way to contact them. I'm very disappointed. Find another company.

My AC was not cooling properly and filing a claim for it online with American Home Shield has been very easy. They sent people out to fix it but I was out of state, so I didn’t personally get to meet them but on the phone, they were very courteous. They did great and they responded very quickly and since then, everything's fine. They let me know that the ac was fixed and cooling properly. I would recommend American Home Shield. They’ve gotten a lot better and they're doing awesome now.

I was having plumbing issues in the master bathroom, for which I submitted a claim to American Home Shield. I did it over the phone and it was very easy. Everything was really quick and the contractor fixed my problem, so I’m happy with it. Everything has been working well since he was out.

I put in a claim with American Home Shield when my kitchen sink backed up. The rep got the techs out here the same day and they came on time. They snaked the kitchen sink and they cleaned up after themselves. They also provided education in regards to how to keep it from happening. It was a good company and I would recommend AHS.

All three of the toilets in our house weren’t flushing properly, so I submitted a claim with American Home Shield online and it was easy. Their website was pretty straightforward. The contractors gave me a call before they showed up so that I would be at the house. They came and explained everything, like what they were doing. They replaced the items and fixed the toilets so that they would start working again. Everything is fine now. I have been with American Home Shield since I bought my house on January 11th. A representative called me a couple of days ago and said that she was part of the welcoming committee. I have the essentials, but if I would suggest American Home Shield to somebody else, I would tell them to get the complete package.

I used American Home Shield the other day for my heating system. I wanted to make sure it wasn’t pulling more current that it’s supposed to because the electric bill was a little higher, and there wasn’t any reason for it to be. I submitted a claim to AHS online and the process was very easy. They were quick to respond. The contractor they sent was excellent. He checked my heating system up well. Four years ago, I had a couple of bad experiences with their contractor. It took them too long to respond. I’m sure they knew what they were doing, just getting them there to do it was the problem. Other than that, it’s good to have American Home Shield and I don’t worry as much.

Every time I've used American Home Shield, it has always been a good experience for me. I had a hot water heater that wasn’t working properly and because I wasn't able to access my online account, I set up a claim over the phone. Within a couple of hours, I received a call from the contractor and we were able to set up an appointment for the next day. The gentleman who came to service the water heater was effective and efficient. He was able to identify the problem quickly and was in and out in about 25-30 minutes. The water heater has been working since and it's nice to have hot water again.

The water wasn't hot in the shower. I called AHS to submit a claim. The technician came out and helped me figure out that the water heater was working perfectly, but it was just the shower nozzle part that needed something done on the inside to it. He told me that I had to make another appointment to have it fixed. But since my husband is so good at fixing things, he fixed it. So, the technician diagnosed the problem and it was a very nice experience with him. I was very happy. I recommended AHS to a coworker of mine yesterday.

When we didn't have any heat and needed to make a claim to American Home Shield, all I did was make a phone call. The reps I worked with were helpful. It was the second time that we’ve had something done and since I called early, it was just an automated system but it was cut through. The people they sent out from Affordable Heating & Air were very helpful. I had no complaints. The first time that we had an issue, they were sent out at 10:30 at night and on a Sunday, they came out right away. They were able to fix the issue but something else happened so I called them again directly and the next thing I know, they were out of our door. They were very fast and effective. Since the repair of our appliance, everything is so much better. We’ve had some very cold spells so we’ve had to have the heat going high lately, and it works great.

We’re in Memphis, Tennessee and when the furnace malfunctioned, it was 20 degrees. I was desperate. I called American Home Shield in the morning and it was very easy to submit the claim. They found a contractor who could come out that day. Plus, the contractor came out within an hour and a half. I was extremely pleased. He fixed the problem in one visit and everything has been working very well since then. With me being a single mom and not really knowing how to repair things on my own, AHS is an awesome security. It’s awesome to know that I have it at my fingertips and that they take the concern seriously.

The under the sink plumbing was leaking consistently and there was like a screwcap on it that no matter what I did, just kept coming loose. It was flooding the cabinets. So, I called it in to American Home Shield and spoke to a great and incredibly prompt rep. They sent somebody out and the guy did a great job and fixed it. He also was able to take it apart and kind of redesign it because he noticed that the way that it originally was put in was incorrect. He changed the location of it.