American Home Shield Reviews

AHS did an excellent job picking the contractor for the job. The work that was done was excellent and done all in a timely manner. For the cost of the policy, it's well worth keeping and having as unexpected things happen all the time.

I called for a plumber concerning a leak. The plumber said he couldn't find the leak and I had to point it out to him. He left the water running while he left to get the part causing thousands of dollars in damage. Of course I'm responsible for the cost of the repair.

Timely appearance as well as quick repair. Good Job.

I had a problem with the garage door belt on the opener. It basically stretched from old age. It was some kind of rubber, not a chain drive. The garage door would go up about a foot and a half and stop and then it could go down all the way. And most cars are a little taller and that wasn’t doing us a lot of good. So I called up American Home Shield and they came out and took a look at it and said, “Yup, we can do that.” Then they ordered the parts and they did it.

I had an excellent experience with AHS. Response time was great, contractor was professional and knew what he was doing.

The most recent claim to American Home Shield was when the ice-maker in my refrigerator quit. It was two weeks ago that they repaired it and I’ve had trouble with it for a week. It had quit before because it froze up. And a guy was called out and it started working again. But it didn’t work this time. It just wouldn’t do anything. So the repairman came out and fixed it. Replaced it is just what he did. It’s smooth so it’s working just fine. I’d recommend American Home Shield because I didn’t have any problems at all.

AHS sent Plumber to respond to drain back up. Was told warranty would not cover because needed extensive cameras and other tools. Charged $75. Called own plumber. Exact written words, "ran cable down 4" clean-out under bathroom sink to attempt to restore flow and was able to clear blockage.

10 days after we moved into our house, we had our living room covered in water. After finally getting a technician from AHS, ARS Rescue Rooter, he determined it was due to roots in our pipes. AHS would not cover ingress or egress to the broken pipe located in the slab and the estimate was $4,684. We wanted another opinion and had the pipes scoped and no roots at all were present and that there was a leak from a pipe in the slab. AHS sent a letter denying any coverage because the leak was in concrete. We then removed the concrete to expose all the pipes for them to fix.

The experience with American Home Shield was satisfactory. No problems.

Sears contractor was great. Quickly identified the problem. What else could I say, my dishwasher needed a new motor and it was replaced. My overall rating would actually be a 4 1/2 star.

Contractor was courteous and knowledgeable, and also was looking out for my best interest to get everything resolved to my satisfaction.

The contractor that was recommended by AHS was courteous, knowledgeable and efficient. He took care of the problem quickly. The several times that I have had to use AHS services, the contractors have all been quite good.

I put in a claim with American Home Shield recently for my dishwasher and it went real well. The service was great. I've had them for the last few years and I never came across any complaint or problem. I'm satisfied with them.

Our water heater leaking. After calling for service, they sent tech dealer to check and ran away very fast. Many days later, after I call many times, they gave us a terrible answer that we have to pay them a big money and we have to wait for about 30 days to get the replacement. Many items are not covered. We have no hot water to have shower. I called many time and got very bad attitude reply. I will never use this company.

The technician called as soon as possible to make arrangements to come out to the house. He arrived on time, explained any questions I had, and was very professional. He got the washer fixed as fast as he was able to.

My experience with American Home Shield has been okay. They're timely. I would recommend them.

I'm very impressed with the company and I'm glad I'm part of it. We had gone out of town, back to Michigan, for almost three weeks, and I came back and there was leaking. There was a hole in the tap and I guess it just got old. It's original stuff. The house is 15 years old. The AHS reps was very kind, very informative, and knew what he was doing. The contractor that was sent came in and diagnosed the problem, and had it fixed in very few minutes. The repair was excellent. I had to order a part from Delta because he couldn't fix the tap itself. So it should be here any day and he's going to come back and put it in for me.

My experience with American Home Shield has all been positive. Everything I've called them for, they've come and fixed. My most recent claim, I called for my garbage disposal. And the girl on the phone (a voice mail) said check the circuit breaker and the reset. I didn't know I had a reset. So I finished scheduling the procedure and I went back and looked and sure enough, there was a reset. I pushed the button and it started working. So I canceled it. But before that, it was the air conditioner. They come out and fixed it. The contractor was a personable young man. He was nice, clean and polite. Everything was great. I'm totally happy.

Very angry and upset with the type of customer service from American Home Shield. I was charged $100 dollars by an a/c company that worked in my a/c unit - service fee. Weeks later American Home Shield send me an invoice for $100 dollars stating that I had an outstanding balance. My wife got on the phone and paid the amount by credit card. When I got home, I my wife told me that she paid again. I contacted AHS and they came to the conclusion that we paid twice. I was told that I would get a check for the amount paid. I being waiting and waiting and so far no check. I called three times and every time I get a different story. Sir the check was mailed. Sir you did not paid twice etc. I guess I will never get my money back. Oh something else they put me on hold for long periods of time to see if I hang up. Good thing I have unlimited minutes haha. Anyway their customer service is so bad. I'm writing this review while on hold almost 25 minutes. It takes that long to read notes in the computer.

Our oven decided it didn't want to go past 100 degrees last week so I went online and submitted a claim to American Home Shield. The next day I got confirmation that someone was going to call me. It was an easy process. The contractor they sent was very good. He was very pleasant and he fixed it in a few minutes. It was all good.

We have had American Home Shield for 12 years now. In the beginning we used them for our front loader washer. The repairman they sent out was great. He fixed the problem which was minor. After a few more years, we needed to call American Home Shield because the garage door broke. They sent the repair guy out and we were told "Oh sorry AHS does not cover the springs" so we had to pay him over $200 for one new spring and our $55 service charge. We still at that time had decided we should hold onto AHS just in case something bigger goes out.

I had an excellent experience with AHS. They respond quickly and take care of the problem.

As a consumer, can we require AHS to make all records (AHS and the contractors they hired to do the work) available online so the consumer can log into their account and review the accuracy of the information entered by AHS and their hired contractors? Also, as a consumer do have the right to find out how much was paid to the contractors or what's AHS's fee schedule or any discounts AHS gets from their contractors? Also, can we ask what AHS's requirements for a contractor to become a member? i.e. certifications, years in business, BBB rating.....etc.?

Early in the spring when it was time to prepare my pool for the warm months and plenty of family usage I learned that my SPA was not working. I did my best to investigate, but ultimately I needed to call America home Shield and have them send out an expert to assist me. I recognized the company they selected as they had worked on my pool in the past and I was very pleased with the service. The technician diagnosed the problem and found that my Spa heater needed a new circuit card. He ordered the part and came out again after the part arrived and competed the install, activated the system to ensure everything worked. The technician was very professional and courteous and I was very thankful that AHS had selected this contractor.

When our washer crashed in our condo we had recently purchased, AHS send a person to investigate. Based the the age of the washer parts for repair the washer were not available so we were eligible for a new washer. Working the the appliance vendor and AHS we added a new dryer to the washing machine at a good price. The units were installed and work fine.

Our air conditioning wasn't working properly, it wouldn't come on, so I called American Home Shield and they were great, took my request, very pleasant. I got a call back from the contractor and set up an appointment within an hour after I talked to American Home Shield. They set up an appointment that was very convenient also. They even called before they came out and they were here at the appointed time. Technician was clean, pleasant, very nice.

Very professional, our problem was handled quickly and the contractor was extremely nice and helpful.

Customer service has always been very helpful. They are polite and efficient. The website is good but does not always offer me the choices I need. I once needed a follow-up for leaky toilet and the website does not have any option to indicate that it is a second call on the same issue.

Their service is terrible. Called 3 weeks ago to get service on my washer. The original repairman did not show up so they sent a different one who diagnosed the problem and said they would contact AHS to order parts. As of yesterday the parts were still not ordered. AHS blames the repairman and the repairman blames AHS. Kim from AHS promised to get back to me and advise where the parts were. I never heard back. Tried calling back today but gave up after being placed on hold for 20 minutes. Bottom line is my washer has still not been repaired.

My experience with American Home Shield has been good. My only comment would be that they work a little harder to narrow down their vendors that they choose in different areas. To give you an idea, when they choose a vendor to send out to my house, I immediately go to Angie's List to verify and look at that vendor and the quality that they've done in the past through reviews. If I see that they have terrible reviews and they have an F as a grading, then that's when I have to do my homework. I have to call them back and say, "Look, I think this is a bad choice and maybe you need to look a little harder at your vendor list to make sure that you have the right people that are serving your customers." That has only happened once or twice over the seven years or so we've had them.

My most recent experience with AHS was wonderful. Our disposal died on us. As usual, I contacted AHS. And, as usual their effort to connect us with the appropriate service person was expedient, courteous, and actually humorous. The AHS woman with whom I spoke had a great sense of humor!!! The serviceman contacted us the same day, came out the next day, and completed the job by replacing our disposal. In less than 24 hours, we were back in operation! Our experience with the serviceman was very helpful. He not only did a great a job, he offered us pointers on how to care for the disposal. Overall, our experience was exceptional both with AHS (which has always been the case over the 14 years we have contracted with them) AND with the serviceman they connected us to. Thank you AHS!

I called in a claim in late August. It is now 13 days for a simple washing machine repair. The call to them was on Labor Day weekend so it took them 4 days to get to me which was understandable. When they came they told me I would need a new transmission and timer. AHS decided to repair instead of replace. They were supposed to come back yesterday, called me at work and scheduled. Taking time out of my day I took off work to be home between 1-4 when they scheduled the appointment and no one showed up. They didn't even bother to call. When I called them they told me the parts were broken. I told the women I did not believe her and an hour the manager called with a completely different story (so they were lying).

American Home Shield saved me about $3000.00 when my AC needed to be replaced. I took about a week to get the parts but well worth the wait. They even called me to let me know what was not covered and the final bill was less than expected. The AC installer did a great job and left everything better than they found it.

The service was fast, friendly vendor, and above all else much less expensive than had I done it all on my own.

I just had a bad garbage disposal and the dishwasher was attached to it. My wife filed a claim with American Home Shield. She told me the process was fairly easy. Then, a guy from AHS came out here, took a look at it, and made sure that everything was draining properly. He was in and out pretty quickly. Everything went smoothly, and everything’s working great since the repair. I would recommend AHS to a friend. In fact, I already recommended them to my neighbors.

A/C stopped working. They sent Comfort First A/C contractors. It takes over 2 wks for American Home Shield to tell me they will not pay for inside unit, duct work, air handler, thermostat, return duct, grill and many other items which total over $4,000.00. Comfort First states everything needs to be replaced, because in North Carolina codes or law state, when you replace outside unit you have to replace inside, duct work, return ducts, air handler, disconnect, upside turn supply and grill. All of which should be covered. AHS tells me, none of these items are broken and I need to look at my contract. Only thing 3 yrs ago, over the phone, their promise to me was repair - if they could not they would replace. In the meantime the contractor says I can just deal with them and not American Home Shield at all. They also want to finance me for the entire unit over $6,000.00. They also state if I go through AHS the entire cost has to be paid before work is to start. AHS says if inside unit was not working they would replace it. If the contractor is stating both need replacement, what’s the problem? Why do I pay AHS for a hassle.

My request was handled promptly and courteously. The contractor was professional in every respect. After installing my new appliance, he cleaned-up, and instructed us on operating and maintain it for best use.

American Home Shield has been one of the best decisions I made as a home owner. I recently had an issue with my central air system and it was taken care of once I reported it. The contractor was helpful and friendly, the job was done quickly and I'm very satisfied with the result. I received a follow up to ensure that my issue was resolved. Good job American Home Shield!

The contractor who was servicing my A/C problem was prompt and came when he called..... However it took three days for him to make the appointment. Luckily I had air so it was not a problem, but could have been!

I called American Home Shield, told them what was going on and that I had a contractor I'd like to have do it, if possible, and they sent him out. I texted him a couple of times and he told me what he thought was going on. When he came out he confirmed that was what it was and got it taken care of. It was a matter of not having enough Freon. Now the air conditioner is working better, doesn’t run as long as it was. What I needed to get done got done and for the reason I paid for it, it worked like it was supposed to.

Try to cancel your policy! I have been on the phone with customer service and has been rerouted twice to a department that is handling cancellations. I have been holding for over 40 minutes and am still listening to the annoying music over and over. They sure are quick to sign you up but canceling is the problem. There is no information on how to cancel your policy, no access via website and no address to submit the request by e-mail or US mail. I find it unethical, if not illegal.

I have had my policy for 10 years and have used it many times. The contractors are always helpful and do their best. They go out of their way to make sure the job is done to my satisfaction. I just love the security of having a home warranty.

Quick and painless as usual, was able to setup an appt. to have my A/C serviced that same day and had an appt. within 3 days. The technician who arrived was pleasant and was able to address my A/C issue within a short period of time getting my cooling in the Florida summer back on track!

We've used AHS a number of times - and it's been well worth the money. I think the user experience with AHS depends on the contractor as much as AHS - luckily, in our city we have a number of reliable and honest contractors so consequently haven't had any bad experiences. AHS does try to go with the least expensive solution, but is open to recommendations from the contractor to go with better solutions that may save money later.

Customer Service has always been very helpful and timely. Even when AHS couldn't find a contractor to fix my issue, Customer Service followed up to make sure I had the issue fixed and worked with me to make sure I was reimbursed.

The contractor really knew my Maytag washer. He looked at the problem, told me it would be a simple fix and take about 10 minutes and that is exactly what happened! When he was done, instead of just leaving he gave the entire machine a quick check to make sure that everything was fine and no other problems were lurking in the background.

I have never met a nicer repair person. Seriously, he was not only courteous, and very punctual, but he was genuinely friendly. He had to order a part for our washing machine and it came in late on Friday. He came out on Saturday to install it. A day he doesn't usually work. He really went above and beyond for us!

The air conditioner was making funny sounds. I called somebody at American Home Shield. They came out and did something. And then three weeks or so later, it was the funny sound again. Well then it stopped working. Somebody else came out. Same company fixed it and that was it. It's been working fine ever since. I recommend having AHS.

We have been paying for AHS premium for years and we finally used it on our dishwasher (Top of the line KitchenAid - 7 years old) 3 months ago. The dishwasher door just gave out. When the service man was working on it, we observed that he was very sloppy! Then, we saw him using some kind of string (not kidding!) to secure the door. We questioned him, however, he made it sound like he knew what he was doing. Anyhow, when he left, we were just happy that the door was working!

I have been attempting to resolve an air conditioning problem since 9/2013. Several contractors have come out and guessed about resolutions. I have heard everything from a freon leak to loose wires to no explanation. After three calls this year, a supervisor was to come out as he stated they have many new inexperienced and/or lazy techs. No call today. No show. American home shield NOW says there was a faulty installation in 2013. Why was I not notified? They sure can mail out renewal notices! They've called me in the past with major issues and repairs. Why am I just now hearing this made up story? Why am I wasting service fees? Why did the contractor tell me it was a freon leak in May, only for it now to be a loose wire? Long story short, almost a year later... air STILL not properly fixed... yet they get their monthly premiums and service fees like clockwork. Changing companies on all my properties. Bad enough I had to wait an hour on hold last time I filed a complaint.

The contractor was on time. He completed the repair in a timely manner and the cleanliness of the work area was very good. Customer service was very professional.

We came home from vacation and found that our air conditioning was not working. I had it checked in the spring, which I do twice a year, and it was good. But when we came home it just wasn’t working. So we called. Fortunately the weather was cool for a couple of days so we weren’t dying. A technician was sent out. He was professional and good. He came in and checked out the system and explained that a wire had come loose on the unit in the attic and everything was fine. I've been very happy with American Home Shield. It's an expensive way to do it, but it's worth it every time that I have a problem.

My air conditioner went out on Sunday, so I placed a service call that same day with the IVR. A tech finally showed up on Tuesday and found a hole in a duct. Insulation had come loose and clogged the duct. However, AHS said this was not normal wear and tear, therefore we would have to pay $375 for repairs... I bought this house 4 months ago, what is the point of buying a home warranty if they can't cover something as small as patching a duct or replacing it? Also, HOW IS THIS NOT NORMAL WEAR AND TEAR??? The tech that came didn't understand why AHS wouldn't cover the costs either, as he has worked with the company in the past. NOT impressed, AHS.

The Ge rep that came was fast & friendly. Great work! The biggest issue I have is when submitting that the repair companies contact me and I provide my phone number as primary and yet they are given my spouses phone number to contact -which can cause delays in setting up appointments right away when needed.

Every time I try to use my extended warranty it is a battle. I had plumbing issue. The plumber comes out and tells us that we probably have a slab leak. You can hear water running somewhere. AHS doesn't communicate back to the plumber that he can run the test. We have to follow-up. Then AHS will not authorize an expedited work order so that I can get someone out quickly to see where the leak is under my house. I ask what constitutes an emergency to get someone out quickly for leaking water and two customer service reps tell me that they cannot give me that information. I then ask to speak to a supervisor and am told that there are not any on duty. Always a battle on every claim.

I can truly say that American Home Shield Stands up to their word. June 2014 I had a problem with my Air Conditioner. I called in a work order and they were right on it. Since I had to wait for the new Air conditioner to be ordered which took a few days Home Shield made sure that I would not be in Georgia's 110 degree heat so they brought me a window unit for the time being. Home Shield insurance is the best thing going. They have never let my family down. Thanks Home Shield for a job well done.

Great service and took care of the problem, no matter how many times they had to come out.

American Home Shield did a great job of contacting the necessary contractor in a timely manner.

Everything was fine with American Home Shield. The claim process was extremely easy. I called in and they got back to me within a reasonable time and told me who was gonna be coming out and what company it was, and even who their name was gonna be, and that they would handle whatever needed to be done. And if there was any questions or anything, they'd get back to me. So it all went very, very well. I was very pleased.

To be proactive in these times should be of the first order of the homeowners business, and AHS provides that opportunity. Be wise, and protect your home!

In January of 2014, I filed a claim for a plumbing problem. AHS quickly has someone come and perform the work. Per the terms of my contract, I paid the plumber $75.00. However, after the check cleared my account, AHS proceeded to bill me the fee again. After 6 months of trying to get them to remove the fee and stop the harassing letters and phone calls that I was past due and my account would be terminated, I finally filed a complaint with the BBB. Shortly thereafter I was told, via BBB, that I would not be charged the fee. However, 2 weeks later, I also was sent a notice of non-renewal. They are shady in their billing practices and then when you call them out on it, they cancel you. Per the terms of the contract, they aren't allowed to cancel me for filing a complaint. And they notified me 3 days after the cancellation was effective. They said after Aug 31, 2014 my policy was not renewed. The date of the letter was Sept 3, 2014. Not very timely and must be illegal in some manner.

They fixed it quickly. Because my husband had respiratory issues that was a godsend. We needed it done asap, and it was.

My air conditioning system went out and American Home Shield came out and fixed it. They did a good job but they had to come back out twice because they didn't tighten up something in the attic and it caused a leak in the ceiling. They did come back out and fixed the leak and sealed it, so it’s okay now.

I contacted AHS about a problem with my downstairs HVAC unit. It was determined to be an issue that necessitated the replacement of the compressor. The contractor arrived when he said and he brought the new compressor and installed it as promised. The AHS customer service agent contact me to inform me of the charges that would not be covered by my warranty, and I requested that the details concerning charges covered and not covered be sent to me in writing. That was never done! The charges that were not covered by AHS were to be paid directly to the contractor, and I was finally able to work out those details directly with the contractor. At the end of the process, everything was done satisfactorily. The contractor left the work site in good condition.

My experience with the plumber was a VERY friendly and informative one. After a really bad rainfall we discovered water dripping down our main drainpipe. I thought it was the pipe itself but was informed by the plumber it wasn't the pipe. He went outside and just by looking at the pipe could see the flashing was the problem. It was water seeping in down the pipe from the roof. He told me what I could do to correct this problem. I purchased some flashing tar and applied it VERY liberally around the pipe. We haven't had the problem reoccur since. It cost me the service fee for the plumber to come out but it also saved me a much larger amount if I DID NOT have this plan. My plan has paid for itself many times over and I am grateful I have it.

American Home Shield has always treated me with respect and done what they said they would do, no problems on time and the job done right the first time.

My most recent encounter with AHS and the contractor sent to my home was very pleasant. The contractor called in less than 24 hours and was at my home when he said he would be and finished the repair in a very timely manner. It was a very positive experience.

Appreciate the response time! My AC contractor this go round was terrific as well as my Plumber with my water heater repair and eventual replacement.

Everything went well. Very professional and helpful. Offered to adjust our ceiling vents when he saw some needed it. Took care of our issue.

Years ago, we had American Home Shield and I hated it. At that time, I had called them out about a water heater. They kept saying there was nothing wrong and I had to end up going and buying my own water heater. And when my husband renewed it, or picked it up again a couple of years ago, I was shocked he didn't remember that we had had a bad experience. But now they are doing a great job. In fact my last experience with them was great and I have really been impressed lately. It is true that they keep trying to repair. They do fix it and as long as they can fix it, then they will fix it even though a few months later, something else breaks but it’s usually unrelated. If it is related and you call them within a certain time period and it’s the same piece of equipment, then it’s free. They keep fixing until they can’t fix anymore.

I have had a pleasant experience with American Home Shield. I've been very happy.

Online request for service is very efficient and timely as is the response from the contractors.

The claim with American Home Shield was for the washer. We came back from vacation and went to turn the water back on on the washer and the knob that turns it on broke off. It was easy to submit the claim. The contractor they sent out was fine. He put a new thing on and now it's fine. Whenever I put in a claim, I haven't had any problems.

I have been very happy with my experience with American Home Shield. I've had it for quite a while. My recent claim with them was with my icemaker on my refrigerator. It wasn't working and was just doing all kinds of crazy things and I had tried everything. I called AHS and was happy with the outcome. I had had the same contractor previously for another kitchen appliance and was happy with that outcome also. I don't always have a choice of who I pick and I didn't know it was going to be them, so I'm happy it was because I was impressed with the way they took care of the situation.

We live in the desert where the temperature averages well over a 100 degrees for 4 months. Our air conditioner went out in the middle of summer. It was replaced within a couple of days. A crane had to be brought in to get the unit onto the roof. The company that replaced the unit seemed to have everything coordinated properly and installed the unit quickly. After a month or so they did a follow up to be sure that it was cooling properly. We felt they were very professional and timely.

Our air conditioning just wouldn't work all of a sudden and it was hot and so it needed immediate attention. I submitted the claim to American Home Shield online. It was easy. Everything was positive including the electrician that they sent out. I've had no problems since the repair.

My repairman was on time, efficient, and dealt with the immediate problem. My washer is bit repairable at this time and research is being done to determine if it can be fixed so I am without a washer. I would have appreciated a voucher for taking clothes to a laundromat as I have a 2 year old grandson visiting.

I like them. I just had an air conditioner serviced and my garbage disposal serviced.

My Realtor must have really hated me! When we purchased our home in October 2013, we notice there was a sound coming from the air conditioning. She told me "Don't worry about it, my gift to you is a home warranty and they fix anything!" Well.. I have called since October 2013 until today Sept 5th 2014. They select the company they are going to send out and the contractors they send are the bottom of the barrel! (I will write a review about U.S.H. A.C. in just a few mins!) They NEVER send the same contractor. The contractors only work Monday- Friday 8-5, so God forbid something bad happens on Friday, you are not going to see anyone until Maybe Monday.

Very pleased. I was with Fidelity National for 6 1/2 yrs., then I switched to American Home Shield.. They had big shoes to fill & so far, are doing just fine. If you keep the rates down, we'll enjoy a long relationship. I've already recommended you to my mother & now she is with American Home Shield!

Tech found breaker trip, repaired a few burnt wires. Had to add 2 lbs. R-22 Freon and added stop leak.

We have been very satisfied with this service and have had to use it on a number of occasions.

What I always expect from AHS, reliable, trustworthy, timely response.

Needed assistance with my dishwasher that was leaking and the whole process was as smooth as one could ask for. Once a needed part was ordered, the process completed proper, the unit has been working without issues and the technician was very personable.

The ability to reach a human being (not a series of email or internet responses) when my problem arises and get an immediate response is a primary reason I use their service. Customer service is exceptional. The technicians provided for my various claims are fast, prompt, courteous and know their jobs well. I recently had occasion to need their service over a weekend when my air conditioning went out and the temperature was well over 100 degrees. They located a technician who came out on a Sunday, repaired the problem and got my home comfortable again. On a scale of one to ten, I give them an eleven......

AHS helps us be able to manage our properties while living and working overseas.

When we came home, we found out that the air conditioner was out. We filed a claim to AHS online and it was easy. Then I got an email saying they received my online request so they sent contractors. We knew we weren't going to get seen because it was Friday afternoon. The repair people called me Saturday morning just to let me know they had gotten the service and somebody would be out on Monday. So they kept me informed. The service was excellent, they did a great job. We were pleased with the services they provide.

Proper prior planning prevented poor performance... The contractor arrived with pre planned attack which would save time and money. The motivation of both the contractor and me was the same... get the job done fast and correctly.

I am the Principal Broker for Preferred Properties of Bristol. My clients recently purchased the property at **. When writing the purchase agreement, I asked for seller to provide a Flex Plan warranty since the house was a older home. I suggested this plan, since one of your sales agents came to the office where I was working, to explain how wonderful the Flex Plan Warranty is since it will pay for repairs for latent defects. My clients have called your company for over two weeks trying to get a plumbing issue resolved. Your company has sent unqualified plumbers to their house, who made the problem even worse, and have continually lied about sending a qualified person to fix their problem.

This is the 2nd time and probably the last time they disappoint me. First time was the heater broken during last winter. Even though we live in a warm area, winter nights are cold, very cold. It took them 2 months (60 days and nights with no heater at home!!!) to replace just a thermostat. Took me at least 20 calls to the contractor and to AHS. Today I hear they deny the replacement of water dispenser and dish washer handle because the technician thought it is not wear and tear! In other words they are somehow saying we are mad and crazy and we break our appliances on purpose. What is it if not wear and tear? How could someone go inside the water dispenser and break the pipe?

On time, ready to work, very knowledgeable.

The A/C failed on my rental property, which had been covered continuously by an American Home Shield ("AHS") warranty for almost 7 years. AHS dispatched a contractor to evaluate the problem, and I was informed that the evaporator had failed. I was then informed that although parts and replacement labor was covered, I would have to pay $1,168.00 to cover code changes, plenum work, and disposal of the old evaporator.

Provides good service and quality technicians.

We've had a couple of claims with American Home Shield and it was very easy to submit the claim. The claims reps were very good. I've had two different contractors, and both of them are very good, personable and very clean. It was well done and everything has worked fine so far.

Called for AC. The contractor came and said it was the condenser and a couple of capacitors. Has said no coverage bc it was an "act of God". Are you kidding me? The AC is 20 years old and died of old age. They just didn't want to pay, so they made up a lie. I have reported them to BBB. Worst coverage ever.

From the start of my request for service to the completion of services rendered was awesome. The company responded to my call within 24 hrs and scheduling was prompt. The service tech presented with a professional demeanor, he was courteous and efficient with diagnosing the problem as well as repairs. Communication was great as he explained the problem and how the problem would be corrected. I rate the tech as a 10. I was very pleased with the service provided.

Take the worry out of owning an older home!

AHS provides quality repair services in many home or equipment repairs. Excellent service companies and therefore reliable and dependable contractors. All provided in a timely and cost efficient manner. I depend on this greatly for our vacation home.

This company found every excuse to not pay for the warranties. For example, they refused to pay for my plumbing because they said it wasn't vented properly. When I had a plumber do it and paid him, he said he didn't know what they were talking about. Then they refused to pay for my air conditioner because they said it had been caused by a "surge" and was not covered by the warranty. Fortunately, my air conditioner still had some warranty and they repair it for nothing and also did not know what AHS was talking about. I canceled of course. Now I have a friend who got AHS, he had not heard my complaints. He said his air conditioner wasn't working. When I heard it was AHS, I said it was possibly they wouldn't cover it. Now for him, it has been over a week, the hottest part of the summer, he is living with a friend and still nothing from AHS. Don't do it, don't buy it. You've been warned.

I haven't had to use my policy, but the peace of mind it gives is priceless.

Be aware of the contractor that AHS sends for your repairs. I paid the initial service fee with a $75 Check and upon scheduling for the service AZ Plumbing told me to be sure to have cash, cashier's check or I could charge the service with an upcharge of 5% for the service. My check was good enough for the service fee but not the work. I called and stated that I wanted to pay with a check and they told me it was their company policy. I asked why didn't they tell me about their company policy before engaging in my business. I complained to AHS and finally I agreed to pay another $75 and use another contractor. The new contractor came and assessed the work and called AHS only to be surprised that they could not be authorized to do the service. The AHS customer service rep Mario told me I was required to do service through AZ plumbing or cashout.

We purchased our home in 2012. It came with AHS warranty for one year. Three days after closing and moving into our home the kitchen sink was backing up and we called AHS. Three days later they sent out a affiliate plumbing company. After paying my $60.00 deductible I was told that the plumbers could not do anything and that I would need a special company with a special machine to unclog it. I then called AHS a week later who stated that they were still looking for a company. I ended up having a family friend handle the problem for me.

I like getting great service! With AHS I get just that! The contractor is always on time, fixes my problem, is very courteous & friendly, cleans up after himself (even when I told I would!) and I would definitely recommend AHS to everyone!

I have had numerous plumbing issues due to bad water in my area. The cost to replace the high end fixtures in my home apparently were too high for the warranty company although I have the most expensive plan. They asked for a second opinion from another plumbing company who refuses to pick up my calls, won't call in diagnoses to AHS and is completely ignoring the problems I have here. Work order was opened in May 2014 and I am still trying to get the other plumbers back out to my house 4 months later!

The techs cleared a long-standing problem with the plumbing in my house and voila!! No more problem!

Both of my recent claims with American Home Shield worked out smoothly. I had a claim for my air conditioner and the most recent one with the washing machine. Submitting a claim has been getting better and better since they've gone more high tech over the years with the website. I’m kind of a web techie kind of a person so it worked out pretty good. As far as doing it via telephone call or doing it via anything else, it seems to work out pretty good. The performance of the repair so far has been good.

I implore anyone that is deciding whether to sign a contract with this company to understand that all they will do is take your money and never fix anything. I spent 3 months trying to get my air conditioning fixed. I spoke to about a dozen people at AHS trying to resolve this problem, all of whom did nothing to help or even get back to me. The first substantive response I received was only AFTER I filed a complaint in small claims court.

I had AHS for over 5 years, the first 3 times 2 was with my refrigerator and the first repair person was a rip off. Took a blow dryer, thawed out the ice on the back wall of my freezer, took my money and left. 2 months later same problem - not freezing, sent a second different repairman out. I questioned the closeness of the repairs and was told that after 30 days there was no warranty on the previous service. This time the same thing - blow dryer to thaw out the ice but this person took the back panel off and said my condenser was burnt out and after I explained about the previous repair service, he told me that this should have been changed out last time. So I paid double for the same problem and AHS did not care. Then about 3 years later my hot water tank went bad and the service person came out and looked at it and said I needed to upgrade my water heater pressure gauge and I said well, everything is covered by my AHS policy and he said that I needed to call AHS in about 2 hours.

We were extremely happy with how quickly the AHS contractor contacted us. They came out the next day and took care of our problem quickly and efficiently. The repairman was very pleasant and very willing to explain everything.

I am a new homeowner and being spent good amount on home purchase, I decided to have home warranty as well. So I signed up with AHS over a year ago and I got everything covered/offered by AHS. It was like multi-combination. Since the day I signed up I never used or required their service since I usually maintain everything in good condition and I also hire people on regular basis for maintenance services.

We bought our condo and there was an AHS 'guarantee' attached that was supposed to cover any deficiencies after the closing. I realize that some items are not covered. But we had a problem with the sink disposal. I called, described the problem and a service person came out. He looked under the sink and said that the work wouldn't be covered because of a "non-compliant plumbing situation". The drainpipe from the disposal to the wall was too long according to the 'current building code'. The condo was built in 1978, and had no upgrades, nor did it need to. AHS didn't stand by its contract. Thankfully, we didn't have to pay for the 'AHS protection', as the seller did. I would NEVER buy an AHS contract nor would I allow any of their service people on my property. This is a BS scam situation and the Feds should be alerted as they do business across State lines. AVOID this bunch of rip-offs.

I was totally satisfied with the quick, professional & accurate fix I received from 2 water leaks in my upstairs bathroom.

I was called from one of my tenants that the shower(s) were leaking at the shower head. Called AHS to send someone out to check the leak. The plumber called me and explained that the house was receiving over code pressure of 90 lbs and the cost of repair (since over code pressure won't be covered by AHS) was going to be $800. I had the City come out because they were concerned of the pressure and they found it to be 77 at the street and master bath, and back yard registered at 64/66. 80 is code, after having my back up plumber went out and found the same pressure. I called AHS and they said that I could have one of their other plumbers come out. See after the first visit I did a background check on the first company, been in business only months. So I asked my back up plumber what would be the cost for him to do the work - $300. You do the math.

Quick and easy - called, got the repairman scheduled within a day. Problem with having the part in stock, but was fixed in 5 days.

The last time I used a contractor from American Home Shield, I was very disappointed. The contractor did show up on time and was very courteous. I told him the problems I was having with some electrical issues. I had a wall socket that was making a lot of noise and I kept throwing a breaker in my breaker box. The contractor fixed the wall outlet issue and when he looked at the breaker, he said that the air conditioning unit I had plugged into it was too big. I told him that I had used an extension cord and had plugged it in to another outlet with the same size breaker, plus other things plugged into it and had no problems and he still wouldn't change the breaker. Once he left I contacted AHS and told them of my complaint and still nothing was ever done about it. I was very disappointed with both the contractor and AHS on the whole matter.

Everything ok now, no more water on the floor.

A/C Trouble Call. We got service the same day.

We have had American Home Shield service for over 9 years. They are always courteous and work to quickly resolve the problem. The local service providers are among the best in the area. The money saved has paid for the service several time over. AAA +.

It was easy to submit a claim to AHS. I had a problem one time and my air conditioning man did not want to do it. They didn't have him in the system when he had done work around here for AHS before and I couldn't understand that, but we finally got that straightened out. Everything worked out real good. The repair was good. And I think it's a good thing that they are calling to check up on the clients. Because if the person that's going to work know they are going to call about their attitude and the way they did the work, and your experience with them, the company is going to get a whole lot better service since they know they're going to be checked up on. I hope everybody that's under AHS knows that. If they don't know that, AHS should let them know.

I recently purchased a home at the end of April, and by the end of June the AC unit line froze up and wouldn't cool down the house. I contacted AHS and they told me that techs did not come out on the weekends (because apparently no one needs AC then). When we finally did get the appointment set up, the time was supposed to be between 5-7, but the guy didn't actually come until 8:45, when the inside temp was already 88 degrees. He only refilled the unit with freon, never checking for a leak, although my husband told him he thought air was coming out of the air handler. Well, here it is barely a month later, and the unit is frozen up again. I refuse to pay another $xx for them to charge the unit when I just paid for the service mid July. Absolutely ridiculous!

Knowledgeable about my system. Had the right parts with them and fixed it on the spot even though I had expected the first trip to be merely a diagnostic visit and require a second visit to fix the issue.

Turned in claim on 8-14-14 turned in claim of leaking Hot water tank. Did not hear from assigned vendor, Carter Plumbing, within 24 hrs. Called Customer support to speak to a representative. 40 min. on hold. Frustrated, called Sales, answered after 2nd ring. Found out I had a complaint, without comment, transferred me back to Customer service hold line. Waited another 15 min. and gave up.

I was contacted the day after I placed a service request regarding out central A/C. Very quick response time. The contractor was on time, and was very knowledgeable and professional in his assessment of the problem. It was fixed in a matter of minutes and I couldn't be happier with the outcome. AHS's customer service was exceptional and everything worked like a "well-oiled" machine. We have been with AHS for quite a few years now and we couldn't have chosen a better provider. Very satisfied.

We had to call for service twice due to a backlog. AHS helped us find a contractor for quicker service.

Nothing but good things to say about AHS. We had a problem with our combo microwave/stove and AHS not only handled things professionally but replaced the entire unit. The contractor was friendly as well as qualified for the job. KUDOS.

I'm satisfied with the service provided by AHS. This previous claim was for our dryer and for my pool pump. It was very simple and easy submitting a claim. A man took care of it and everything was fine. With regards to the contractors, the performance was good. They had to order a part for the dryer. They came back two days later and repaired it. With the first pool service company, I had problems with the one that they had recommended to come out and I told them, "no, I don't want that guy on my property because I had a bad experience with him last time when my pool filter blew up and he took a bunch of stuff out of my pool." And I thought, this guy doesn't know what he's doing.

I have had an account in good standing with American Home Shield for 5 years now. Every time I have a claim, there seems to be some issue preventing them from covering a repair. I paid for two years without a claim. My central air unit computer board failed, AHS refused to cover it till I threatened to cancel. They agreed to cover it, but I had it fixed without them.

I had good hot water heater. Never had any problems, and then all of a sudden the water was cool. I went down there and it was leaking. I made the service call to American Home Shield. Long story short, the guy they sent was very nice and cleaned up nice. He told me what’s happening. I helped him out. All is well. He’s excellent, efficient and very, very good. If I had another problem, I’d request him specifically. I was very impressed. It was super especially compared to normal service calls that I’ve had with phone companies and cable, even the utility company.

I was very pleased with the entire procedure from my original call to the completion of the repair. The member who took my call was pleasant and very helpful and totally professional. The repair person was on time, pleasant, knew what he was doing and completed the work in short order. I am very happy with my experience. The dishwasher needed a new board and soap holder.

We were very pleased with the disposition of our latest home disaster, the death of our ole' reliable hot water heater. AHS made it very easy for us to file this service call online. The technician arrived when he said he would, did the work to our complete satisfaction and cleaned up after himself. Our co-pay amount was very reasonable!!

June-August. We have water leaking from the AC unit. Also, the AC unit line freezing from the outside & inside. Call AHS to send a TECH out to resolved the problem. The tech cleaned the lines on the 1st visit. On the 2nd visit, coolant was add to the AC unit. That took care to the water leaking for about 45 day. On the 3rd visit, the Tech test the unit for any leaks but did not find any at this point. It was unfortunate that we had to pay the $75 fee on the last visit. Considering it was the same issue.

I have been a customer of American Home Shield for years. I have had to call them on two occasions this month alone. The first call was placed on August 8, 2014 for water leak. They were unable to get a plumber out to me in a reasonable time. The representative told me that she put a rush on my request, and I called back after 45 minutes of not hearing from the company that they were sending out just to find out that the representative had not put a rush on my ticket. I asked the representative to get a supervisor on the telephone and she informed me that there was no supervisor available; however, she took the time to call around and locate another plumber. That plumber, too, was unable to come within 24hrs. That is just ridiculous. One cannot wait 48hrs for a plumber if you have a water leak. I ended up calling a company that I have dealt with before, and they sent someone out immediately. Shame on AHS. Now, they won't cover my air conditioner unit that has been working since 2003, even though a branch fell on the top and damaged it. The unit has been working fine since 2003 and no one would replace a working unit. I am sick and tired of these rip-off warranty companies!!

When the condenser fan motor froze up on my AC unit I called AHS to have it repaired. They sent out a very rude unprofessional technician to repair the unit. The technician squirted oil on the motor and broke it free. He told me it should work long enough to get a new motor ordered (probably about 2 days). When I called back to AHS to check the status I was told the unit was already fixed. I explained that this was just a band-aid fix to get by and it would not last. Agent told me that is all AHS would cover, is to repair not replace. Guess what! Less than 3 weeks later on Sunday afternoon it froze up again. Called back and set up another service call. Same tech walks over to the unit and says "yep it's stuck again. I will get with AHS and have them order you a new motor. Sorry about your luck".

My last service was scheduled quickly, communication was timely, and the service staff were knowledgeable & efficient. I had my repair completed within 2 days for something that was not an urgent request, and I was very happy with the overall transaction.

Anytime I call Home Shield I always get a top quality contractor and my issues always get resolved in a professional manner.

I requested service through American Home Shield online. I was notified by email, who the service company would be and that they would call me to set an appointment. A.R.M. Plumbing called me promptly and made an appointment to come to my house when it was convenient for me. A.R.M. came out and fixed the problem quickly. I have had no problems since. I would recommend American Home Shield to anyone who owns and maintains a home. I have peace of mind knowing that a serviceman is just a call away, and it won't cost me an ARM and a leg. lol

Since AHS no longer provides "cards" with contact information & contract number, it is difficult to find this information.

Our garage door recently went out. Due to its age it had to be replaced. Overhead Door was the contractor assigned. They provided fast service and quality installation on the new unit.

AHS is underhanded and deceitful. They do not honor their contract. We needed a new a/c thermostat and they sent an unscrupulous technician from a disreputable company. He replaced our multi-service thermostat with a single service piece of junk. He told us one thing and then turned around and fed AHS lies so he wouldn't have to replace it. Between the collusion of the technician and AHS, they refused to honor their agreement with us to replace the equipment with one of similar capabilities. If they will do this over a $50 to $75 thermostat, I can just imagine what they'll do in order to deny the bigger stuff. Contract cancelled!!!!

Within the first month of our contract our AC unit dies (loss of freon). They said it was a preexisting condition. According to Section A.2.d things that are "undetectable pre-existing conditions..." are not covered. All units worked great at the time the contract was paid. Why it lost freon, I do not know. My hunch was they would deny it, and they did. What good is a policy to cover repairs if they deny claims? Horrible company-- stay far, far away. You're better off taking the money you spend monthly and saving it and using the savings on needed repairs when they arise.

The service company provided was very thorough, efficient, courteous and prompt. However, the initial company was from about 125+ miles from our home. That seems a little odd.

Contractor was timely, very nice to deal with, diagnosed the problem quickly and advised me of steps needed to prep the site for remedy. I would welcome them again to work on my AC.

A great technician came out in a timely manner and fixed my dryer issue. Thanks!

Heat pump was not cooling. Ward Plumbing and Heating called me the same day that I contacted American Home Shield. Came the same day and evaluated the problem. They had to return the next day with the things they need to make the repair.

The repair man was good; however I was the one who figured out the temporary solution to the problem. My condensation pump was overflowing the day before vacation. The lines were dirty and clogged and we could not figure out where the lines emptied to. AHS would not pay to have the lines re-routed which was a major disappointment but like all insurance companies, not one actually pays to have problems solved correctly? The problem has not been solved permanently but hopefully something will be worked out soon without the help of AHS.

The contractor contacted me within a couple of hours. He came out right away to identify the problem. He returned the next day and fixed it very quickly.

Customer service was pleasant, knowledgeable, and helpful. Contractor called less than 4 hours after I spoke to customer service. Contractor arrived on time the next day. He was polite, informative, and the problem was corrected within a couple hours.

Long story short, my home has been covered with AHS for 13 years. It was a brand new home purchase and they were the only ones to ever service anything in my home. They have been ok with everything until the big one... My central A/C. I have two units in the home and they both failed. AHS was called and a service ticket opened. They sent a company out to service the A/C and my first clue should have been the fact that the service person had a ticket for only one of the units. He did look at the second one and claimed that it was not working due to some "wildlife" chewing the wires. The other unit he claimed was the compressor. He determined this all in a matter of 15 minutes. No in depth diagnosis was performed and he left.

Our most recent experience with AHS was that they stuck behind us until our problem was solved. That meant sending the same HVAC repair company out several times, until we asked that they send out a new company, to which AHS agreed, and that company (finally) fixed our problem.

Excellent service always with Curtis Repair through AHS for my AC problems; prompt, professional and thorough.

AHS has been great! All the techs have been prompt, knowledgeable, and friendly. They fix the problem and no repeats. My oven went out and was not repairable so they are putting in a new one! Yes I am without an oven for a bit, no no hassles makes it worth it.

Company performed as expected. Very happy with result.

We recently had a plumbing issue and the overall service was fantastic. The customer service person was very understanding and I received a call back from a plumbing company within 30 minutes. The service person was on time and made the necessary repairs.

Having never had a home warranty I was not sure what to expect when my realtor insisted that we include a home warranty in the contract for the home I was purchasing. The owners were to purchase a warranty as part of the conditions of sale. I assumed I would keep the warranty one year and then drop it. Within the first year I discovered that the use of the home warranty made a huge difference in the repairs required for my older home. There is no way I would do without my warranty and have highly recommended the warranty to others I know who have purchased homes. I have been more than satisfied with the contractors, customer service and pricing of AHS.

Wonderful service with quality vendors. I have peace of mind that if something breaks I can get it fixed.

Company has decided to continue fixing a 20 year old stove and tell me that my freezer which keeps warming up is my problem unless it is warm upon arrival. I guess their service guys are going to be there every few days until I hit the lotto and they arrive at the correct time. I would not advise buying this product. The amount I have spent between the policy and taking off work for the initial visit would have already paid for the new fridge. Let's hope my stove works once they get the 4 new parts in and come back in 2 weeks. Guess it is a good thing my fridge is broken so I have no use for the stove......

I received expedited service and the contractor was very knowledgeable of what he was doing.

I changed to AHS about 18 months ago from another company thinking I would get better coverage. It has been a huge disappointment. AHS has incredibly long wait times for service and reps that are experts at giving pathetic excuses and empty promises. I have requested repeatedly in the past to speak with a supervisor or management; they are incredibly insulated and never available. You are promised that your call will be returned, but it never is.

For starters, let me say this warranty came with the house we are buying. It is the worst experience we have ever had. My air went out on Saturday. I called and told them to schedule service. I explained to them that my infirmed mother-in-law stayed with us and needed to have it fixed. They said it would be Monday before anyone came. They said the temps in Tennessee was only in the 90s and did not constitute an emergency visit. When the "technician" arrived on Tuesday, he replaced the blower motor on my air conditioner. This "technician" said he had 7 years experience in his field. After replacing the motor, he rearranged some of the wiring. After he tried the motor after replacing it, it blew the fuse. The 'technician" then said the circuit board was bad and he needed to order the part for it. Probably taking another 3 to 5 business days to get it. After this "technician" left, I called a well known company here in Knoxville, Tennessee and they sent someone out that had me up and running in less than an hour. The new technician said that the first guy had it wired up all wrong. All he had to do was rewire the motor that was replaced by the first guy and we were back in.

The last claim I filed was just a minor leak. I always deal with Superior Plumbing and I'm always happy with them. The only thing I'm not happy about is that American Home Shield owed me $75 credit because I had overpaid, and I never received that. The thing is it's so hard fighting with American Home Shield, and so I just let it go. But I have the girl's number that I was talking to and she said anytime I have problems to call her. For the most part, I would say that American Home Shield is pretty good. There's a little problem sometimes here and there, but I've been with them many years and I have 13 properties with them.

My husband and I called to have our dishwasher fixed and a week and a half later, the serviceman comes out and not only breaks our dishwasher further but also damaged the cabinets around it. I currently have wood inside my dishwasher now and the door pops when it is opened. Have spoken with American Home Shield 5 times in the last week and a half and the last 3, we were told someone above would call us back... We are still waiting... I am going on 3 weeks without a dishwasher. What is the point of having a home warranty if not only do they not fix your item, they break it further and then refuse to call you back. I am also a real estate agent and I will not be recommending this company to my clients!

If you call to buy a warranty, your call is answered immediately. But if you need a service or god forbid you want to cancel your account, be prepared for 30-40 minutes hold time and rude operators. Comically bad setup. Perfect sales and poor customer service.

On August 21st of 2014, I put in a "RECURRING" request to have my Central A/C repaired. This is the third time that I needed a technician for my A/C. The first time there was a problem with my filter. The next time the technician put in a "Capacitor" and told me the he believe that my motor was bad. Since he did not have a motor that day, he advised me to cut off my A/C unit and turn it back on several hours later to see if it would work. I did what he advised me to do and later the motor did work. It worked for several days but when I returned from a trip, the system had stopped working all together.

We live in Kansas and the temperatures have been in the high 90's and we have been without an air conditioner since August 4th and it is now August 26th. We keep getting the run around from AHS and one of their service contractors. The service contractor keeps trying to make us buy a new air conditioner by saying that it would be fixed if we would just buy another unit - it seems like fraud to me! We have everything from the part that we need will be here in 2 to 5 days to the part is being specially made. We are so frustrated. We have been AHS customers for 3+ years with more than one house since we have rental houses. On one of my MANY calls to AHS I spoke to one of the rudest people I have encountered and her name is Cinnamon. She should not be in customer service and was very degrading to me. Needless to say if something is not done in today or tomorrow we are hiring an attorney. We deserve better and PAY for better!

We have had AHS for a few years - with the same problems. The wait time for someone to take a service request is too long. When I ask in the summer, I am told that many people are experiencing A/C problems. When I call in the winter I am told many people are experiencing heating problems. AHS - what would be a solution? When I finally do get a service call and the problem is diagnosed, there are so many exclusions. We are changing to another company as soon as this policy runs out.

The contractor was very knowledgeable and friendly in his service. The work was done in a timely manner and looks great. I am glad to have American Home Shield, they are very good at getting the contractor to us and getting the job done.

I have a dishwasher that I was told needs to be on its own circuit because it will blow the fuse. I explained this to them. They said they will send an electrician out and the service call will be $75 for the electrician. I was very happy. The electrician came out the next day and told me I need a separate circuit and home shield doesn't cover that. Duh!!!! I called home shield and asked why they sent someone to tell me the very thing I told them. They said, "We have to see for ourself." I said, "If you know the very service I requested was not covered, why not tell me 'We don't cover that but we can send someone out to do a diagnostic.'" I would have declined and saved my money. They said, "We can't diagnose without a service person." That is crap!!!!!! I told them the very service I need. They caused me to lose $75 due to greed. The electrician charges over $350 and no credit for initial $75. Scam scam scam.

Do not use this company if you have the option. Since July 1 we have been struggling with our two central air conditioning units. We have had AHS for almost seven years, at the first home we purchased in Maryland and then, when we moved, at our new home. To date we have been generally satisfied but the service on this has been absolutely abysmal and we are seriously considering not renewing our contract when this is over. They sent out one company multiple times and when the contractor suggested that the entire system needed replaced, AHS insisted on simply replacing a part.

I've been with AHS for years and have never had a complaint. They always responded promptly and jobs were completed swiftly. That all changed this week. Two days ago I submitted a job request and AHS promptly assigned Sears to do the job. Sears called the next morning at 7:45 and said a tech would be there between 8:00 AM and noon. I took off work that morning to be there and they never showed. A tech never called to say they were on the way, so Sears finally called at 12:30 to say they had overbooked jobs that day and they would be there two days later between 1:00 and 6:00 PM. AHS needs to replace Sears with a more reliable company and stop damaging their reputation. Sears didn't even apologize for making me wait there a half day for no reason. When I told the lady I'd call AHS to see if they could send out another company, she just said "you do what you want to do."

Did what was promised and expected.

With 1 year of paying the monthly fees under my belt, I have made 2 service requests. The first request, the contractor never contacted me. I tried to call their number only to be routed straight to a voicemail box that was full and would not accept any new messages. AHS followed up with only a survey request. Only after I checked the box saying the contractor never called me did I receive a call from said contractor who claimed to be on vacation during the time the ticket came in. Thankfully it was just a dishwasher issue and not something serious like our AC unit or hot water heater, etc. I had to pay out of pocket for a local contractor to fix the issue. Just wrote it off since it wasn't very much money.

I made a claim on the icemaker because it makes too much ice and the little bar didn't cut off the icemaker, so we just tolerated it. I didn't realize it actually was broken and that the motor could overheat. I decided I really got tired of going and taking out the tray and going back and turning it off manually so it wouldn't keep making ice. So I called and a guy named David came and put in a new icemaker.

We recently had a water closet replaced. The plumber responding to the job was both courteous and knowledgeable. The entire process was completed in less than 15 minutes. The new water closet is now in place. The best $75 I spent all month.

My central air conditioner was not cooling properly and the contractor diagnosed the problem quickly and repaired it in a timely manner.

Going on three weeks with broken Air Conditioner in August. Temp 87 degrees. Heat Index 94. AHS authorized non-contract HVAC repair who tried to fix but failed and then recommended new unit. AHS sent "contract" HVAC repair from out of this service area who might as well have been wearing a clown suit. He, of course disagreed with first company and tried another repair (added Freon which was the first company's first repair) and this of course, failed too. I have now spent over $500.00 for failed repairs and still have no AC. Absolutely terrible service. BTW-spent countless hours on phone, on hold and being hung up on. Still no AC. Terrible, terrible, terrible. Tell all of your friends not to contract with this company. They need to do the right thing and honor their commitment to fix or repair this AC NOW!!

A long hold wait for customer service, but friendly and very helpful when I was connected. The serviceman was on time and quick to fix the problem.

AC broke on hottest day of the year. Engineer arrived at 6:30 pm next day (didn't call first as promised) and found the issue - blown capacitor. He said it was caused by a power surge, AHS said it wasn't therefore covered. Price to fix between $4k-$10k (for a 2 bed condo). Asked how to prove it was a power surge and the engineer became rude, offensive and aggressive. I'd had a quote the year before for a 100% new system for less than $3k (he said they must be cowboys!). Spoke to on-site maintenance, fixed for $150 for a new part (and it took 3 minutes). He said the part lasts usually about 2-3 years and naturally "blows" from the amount of power it uses, esp in v high temperatures - not because of a power surge.

Parts of my water heater were damaged but still under warranty.

Overall, I have had good experiences with AHS.

The last repairman that came was on time, informative, helpful and went out of his way to make it a pleasant experience.

I called american home shield and from there the contractor and I worked to repair our pool heater as soon as possible. Overall it was a great experience.

Our dryer just stopped working. It was running but no hot air was coming out. I told American Home Shield and, within half a day, they called us back and said they were coming the next day. The contractor was a terrific guy. He had been out before and took care of the problem right away. We were up and running within the hour. We've only had one issue with them in the past with our washing machine because that took quite a while to get approval for a new one, but other than that, American Home Shield has been great. It has done a lot of repairs in my house and I would definitely recommend them. They only send reliable people and follow up until the problem is fixed.

Called because we had no water to our home. I am not a plumber so I don't know what the problem is. I was told that because AHS denied a claim on our well pump on 4/27/14 - that our well pump was no longer covered (even though they continue to bill me every month for the same amount). The girl I spoke with, Kimberly was the rudest human being I have ever dealt with. She asked what part of "it is not covered", do I not understand. She told me that I was supposed to "prove to them that I had my well pump fixed in 4/14." I asked what difference it made since we paid out of our own pocket for the repair. She said we should have read the contract that I was "required" to send in proof that we fixed our pump. I asked her why it mattered now, since I have no idea why my house has no water today.... she insisted I could not talk to a Manager because they were too busy with other callers every minute wanting to talk to a supervisor. I told her that if the Customer service reps weren't so rude the managers wouldn't be so busy. I have been an AHS customer for 20 years and I will never recommend them to anyone. Still without water, waiting for a call back....

I've always had a good experience with American Home Shield. The people that they have lined up to do my work have always done what was needed in the right amount of time. Recently, our downstairs air conditioner was not cooling at all - it needed Freon. I submitted a claim. When I set the appointment, everything worked out fine and they were very knowledgeable about what they were doing. I asked a couple of questions and the guy answered. It worked out good and the air conditioner is working fine. I've never had a problem with them, and we've had American Home Shield for a good while. Everything has always been very professional. I've never had to call back and say I didn't get a call. My experience has always been great.

My central heat and air unit quit working. Within 24 hours of placing my service, call the technician arrived at my residence and fixed the problem. Not problem since then.

We were having problem with our skimmer in the pool, and the people that clean our pool told us that we needed a new pump, and so I said I was gonna call American Home Shield and explain the problem to them. The representatives were helpful. I told the technician that came out to the house what the pool people had said. He went around to look at it, he said, “No, they’re wrong. You need a new motor, not a pump.” And then he said he’d have to go back and let American Home Shield know what the issue was, and then 2 or 3 days later, he came back and put in a new motor, and it’s been fine ever since. Overall, my experience in dealing with American Home Shield was perfect.

The experience with American Home Shield is fine, except they were supposed to come back and work on or replace the circuit breaker. They recommended that it was dangerous and should be replaced at no additional cost, but I haven't heard from them about it. Then recently the oven just wouldn't turn on; it was dead. They came and serviced it very quickly and fixed the problem and now it's fine. Everything with the claim went smoothly this time. In the past, I haven't been so lucky. One time it was not that great as they didn't call me for many, many days, when I'm usually called within hours, let alone a different day. I'm always called the same day if I have a problem. But this time, they called me back right away and scheduled it very quickly, and I was very satisfied.

I have used American Home Shield since I bought my first home in 1981. I have never owned a home without this protection and I have never been disappointed. I have had policies in California, Fl. and Vermont. We now carry 7 policies and they give me peace of mind that we will not have any big surprises in our monthly expenses!!!! This is a GREAT company.

The service was very good. I talked to somebody under the sales department. A very wonderful guy. He helped in every step of the insurance that I was purchasing for my properties. As a customer, I feel very confident about the company and the company provides a good service. I highly recommend it.

I have had AHS out several times to repair a fridge, which continued to break after they fixed it. $100 service call each time, in addition to the cost for the service plan, and wasted groceries. Ended up spending over $600 on a fridge that still is not repaired. Additionally, they refused to come out and repair a sink leak due to the leak's "location". Basically, you are paying for a service that does not "service" and/or meet its obligations. Waste of money. We will be cancelling our service contract.

The gentleman who came did a great job. A few issues and always done quickly and correctly. Explained many things helpful to us to maintain air conditioner. Happy with company.

The last experience with AHS was absolutely flawless!! Submitting the internet service request was easy, with necessary choices clearly displayed; the contractor response was fast - less than 24 hours; the problem was corrected immediately - during the initial visit, by a very courteous technician, who installed a brand new garbage disposal that he BROUGHT WITH HIM!! The total effort greatly exceeded my expectations! I continue to be impressed with AHS and have recommended them to by friends...

I signed up with American Home Shield because some friends had recommended them on Facebook. This was the end of June, so my plan went into effect the middle of July. When I signed up, I told the woman on the phone that my AC unit was 15 years old but still working fine. I asked her if this was a problem and she said no. We just bought 2 new vehicles and staying on a budget is very important. This was a big selling point for AHS. On Monday of this past week, my AC stopped working. My husband took a look at it to see if it was something simple. After he looked at it and saw that we needed a repairman, I put the request into AHS Tuesday. I never got a call on Wednesday.

I have had a American Home Shield Account for more than nine years for my home. I also have one for a condo I own in WV. I pay extra money each month to protect my HVAC system. I have had nothing but trouble getting them to do the right thing to replace the system as has been recommended by expert repair technicians but contracted by them and by me. Every season the unit breaks down and the technicians are only allowed to fix it when it is not working and only the primary part that malfunctions. Even though the technicians clearly indicate that system needs to should be replaced. AHS will never replace a system or appliance!

Overall used the policy once and half of the repair was not covered but required by code for the replacement to be performed. 8 months later I get the renewal and rates want to jump for it just to be there. Called and cancelled the renewal and requested to cancel my last two months of coverage. Renewal cancelled and still charged for policy. Emailed said I asked for termination of policy, why you still charging me. Received no reply. Sent second email, no reply. Canceling policy is hassle. Canceling per phone and email doesn't seem to work.

American Home Shield is well worth it. They came back out to fix the problem with the leak in the furnace. It was a follow-up after they came out the first time. I called back about two days later and told them it was leaking from somewhere else and I didn't know what was going on, so I was dispatched the company that came out and fixed it. They had everything fixed in two days, not counting the weekend.

The two men came on time and set about repairing the a/c unit immediately. They worked steadily until the repair was finished and they tested the unit to be sure it worked properly. They were polite, courteous and did not interrupt my daily routine at all.

AHS is ok if you can deal with some of the unscrupulous service guys. Some of them will make you wait all day to arrive, if they arrive. When they arrive, they will come up with an excuse not to do the work. If they think they can make money off you, they will do the work. However, some of these service guys will try to screw you. If you can deal with trying to get a reputable service guy, then AHS is ok. You will lose a lot of hours trying to get someone honorable. AHS can save you a lot of money, but it is a coin toss if the guys will do the work. You best be smarter than them if you do not want to waste your time. Also, AHS does not have any meaningful way to report an unscrupulous service technician.

When I called American Home Shield, they were cordial. The claims representatives were friendly, cordial and polite and direct when they had to find out what the source of the problem was, and I told them and they took care of it. They found me a serviceman in my area and dispatched him out to me. The contractors were professional and they've done good work. They had fast service, really considering our new unit had to be altered and they had to pick it up and come back and install it. Since the repair, everything seems to be doing good. It's keeping my house cool and that's in 105 weather. In my opinion, they invented a real good maintenance plan or service policy for people that need it. If you don't have a pocket full of money, these maintenance plans really, really, really help you.

American Home Shield has been very responsive to my recent needs moving into my new house. Great Service!!!