American Home Shield Reviews

My air conditioner quit working on a weekend. I called American Home Shield to have it serviced. They told me someone would get back to me on Monday, which I didn't like as it implies a delay. When they did not respond to me on Monday, I had to call them back. They were very helpful, but I didn't think I should have to call back. The contractor who repaired the unit did a good job. He was very helpful and got it fixed very quickly. My experience with American Home Shield was very good.

We filed a claim for our oven. We've been out of the country and our daughter stayed at home and the oven was not working. She didn't know she can call in. When we came back we called American Home Shield. The repairman came, looked at it and ordered the part. We were satisfied with the service that was provided. It was prompt. Their repairman was very knowledgeable in what he came in to do and even repaired the door because it was not completely closing. He went over and beyond our expectations. We've been satisfied with the experiences we had with American Home Shield.

Inside unit was freezed up. There was a leak inside the unit and it started dripping on the floor. It wasn’t giving us any problems a whole lot prior that so at first we thought maybe this is an isolated incident. But as it started getting worse and worse, it’s gonna mess our floor, so we had to get someone to come and look at it.

I always submit my claims online and it's fairly easy. American Home Shield is a great company. They're reputable. They have a lot of professionals so I really appreciate them for being there. I've never had any problems with any of the contractors that they used. They were very efficient, very professional and they came back until they got everything successfully completed.

The last claim I had with American Home Shield was for my air conditioner. The drainage tube was clogged and it flooded the house and the hallway. The contractor they sent out was great and my AC has worked perfectly since then. So far our experience with their service has been great. The only issue I had with is that I had no way to get emergency service. My house had water everywhere and there was no way to let anybody know through Home Shield to say, "Hey, this is kind of not just a standard repair." Once I went through AHS, I had to call them directly and, it was billed the next day before they came out.

I'd recommend American Home Shield.

I have a rental property in Roseville where the washing machine broke. I called American Home Shield to file a claim. The contractor I dealt with was very professional. The contractor had to order a part so it took a little bit longer than usual to get it repaired. They always take care of whatever problem I have all the time. They're efficient. I have always recommended them and four people have signed up with them because of that. American Home Shield has always come through for me.

I had pretty much a great time with American Home Shield. I’ve been with them since 1990 and they’ve been very good to me. At one instance I was a little disgruntled but we worked it out and now I recommend them all the time.

It was pretty hot and we weren’t experiencing the coolness out of the unit so we called the Home Shield folks. A local vendor came over and within probably a week, we were back in business. The contractor was a pretty knowledgeable young man. He answered whatever questions I had and went about his business in an expeditious way to get to the bottom of it and ordered the parts. He contacted American Home Shield to confirm with them what he needed. He had to put more Freon in.

When we came home, we noticed the house was hot yet the air conditioning was on. It was a holiday weekend so I just went online to file a claim with American Home Shield. After that weekend, someone contacted us right away and they came out. Luckily, it was a very small fix. Everything went well from the time I filed to the time American Home Shield followed up. When the repair person came out, my husband met him. He was very knowledgeable and professional. It was a very good experience for us. It was a situation that turned out well for us and I was glad that I had someone there that I could call and get it taken care of.

I had an electrical problem. There was no power to an overhead fan. We submitting the claim to American Home Shield online and it was easy. The contractor was great. He was very professional and did a great job for us. It’s been very beneficial to us. I would recommend it to anybody.

I have American Home Shield for my four houses. My recent claim was for the air conditioning unit in my personal house. Joe Cool was the name of the company that serviced it and the guy was excellent. But I actually replaced the whole air conditioning system because I've had it forever. They weren't going to pay for it and it's an old system. I just replaced it before it breaks down for good. Years ago, American Home Shield has this program where they give a little money towards a whole new system or refrigerator or whatever you had covered. It's like an upgrade system so they don't have to be out there fixing it every six to eight months. They don't do it anymore but I think they should because more people would probably replace things then. But I would definitely and absolutely recommend it to a friend. They have been very good for years.

Our air conditioning unit went out and it was the same company that had come out to look at it once before. But they've got it fixed now. Submitting a claim online was easy. I had no problem. They were here when they said they were going to be and were polite. They took care of what they needed to and did a good job. Overall, we're highly satisfied. We're going to continue with it. We've had real good luck with it.

The American Home Shield representatives were just very nice. After submitting a claim, they were very quick to send someone out. The contractors struggled with fixing it, but they didn't stop working on it until they got it to work. Now it’s doing fine. I felt like they went out of their way to make it right.

I recently filed a claim with American Home Shield for my washing machine. It wasn't wringing the clothes out. I called and they scheduled me to have somebody come out. They came out within about 3 days. The service guy looked at it and said he could repair it but if the drum was the problem, there could be more wrong with it and he would just have to come back out. They have what they called the buyout and since it was a 15-year-old washing machine, he said that it would be better that I have it replaced. He said they'll pay me so much toward a new one so that's what I did. They said I would need to purchase one and provide them with the sales receipt and they would send me the amount of money that they allow for the replacement of the washing machine. I renewed my contract with AHS because of the new additions under their policy. They've added a lot of things that they cover so they made the plan much better. I was contemplating on switching before but now I'm going to stay because of the change. Having their service is worth the money. I recommended AHS to a friend.

My dishwasher wasn't working properly. The contractor came and did something. It worked right one time then it quit working. During the second time, they changed something and it didn't work properly so they came out for the third time and replaced something else. It worked a lot better but it did not fix what was wrong. It still does not clean the dishes. What I use is the liquid in a little plastic baggie. It does not melt that. So the water’s not getting hot. The dishwasher goes through about eleven gallons of water minimum and it shows on the controls that the hot water element should be heating it up, but it’s not doing its job as it should.

I had an issue with my washer and it just went out. The switch went out on the lid and it wouldn't cut off when you opened the lid. I submitted a claim with American Home Shield and it was very easy. The rep I spoke with on the phone was very nice and very helpful. I didn't have a long wait time. The contractor that they sent out was real prompt and I liked him. I had to order a part and followed up on that as well. Since the repair, the washer has been working great. I'm very pleased with their service. Any claim I've had has been very easy to place the service call and I've been very happy with the contractors that they had sent. It's a great service.

I called American Home Shield about my microwave. I didn't have a problem submitting my claim. I called and turned it in. The representative on the phone was professional. It was the same with the contractor. He fixed the problem. Since the repair, the microwave has worked fine. Overall, I feel safer with them knowing that I don’t have to worry about huge repair bills. I've always had good service from them and plan to keep it.

I had an issue with my air conditioner a little bit back making all kinds of loud noises. Submitting a claim to American Home Shield wasn’t that hard. I just did it over the phone. When I had a few questions, I called them. I was able to reach the operators okay. They tried to help as much as they could, but the contractors themselves were the ones that were giving me trouble. The first two contractors they set me up with were garbage, but the third one was great. They tried really well, but those contractors they did set me up with, they should probably downgrade them on their list. And the one that finally worked on my air conditioner, they should raise him on their list. They should screen their contractors a little better. After the 3rd contractor repaired the air-conditioner, it’s been perfect. My experience with American Home Shield was great. As long as they listen to customer feedback on the contractors and try to take that into account whenever they set people up with contractors and future customers, they've done a great job.

I filed a claim online with American Home Shield a couple of months ago. My air conditioner had a squeaky sound. I didn't get a response so I called. And when I was told what company to call, when I called them, all I got was voicemail. So I called American Home Shield and they were able to get a hold of the people that were going to do the work. The contractor that was assigned to us was great. He was professional. He had to repair the motor and now it works great. I’ve been satisfied with the service.

I've had great experiences with American Home Shield. They've been there whenever I needed them. The latest claim I filed with them was for a refrigerator that I had and it just wasn't maintaining temperature in the freezer section. I'd just gone to get some stuff out of it and noticed some stuff were thawed out. I immediately went online and made a request for service. Sears was designated as the repair service so they contacted me and came out. The contractor was absolutely wonderful. He was very proficient and knowledgeable about the situation. He explained it to me in terms that I can understand and he showed me what went wrong and what needed to be replaced and he was able to pull up on his computer the parts that needed to be ordered. He ordered those parts at that time and gave me an estimated delivery date. They called on the day of the delivery and came out the very next day and installed everything and the refrigerator has been running fine.

I have had this contract for just over a year. I called to get the Refrigerator and Oven repaired. It took at least 4 different service repair providers and several months to finally get these two appliances to work correctly. Unbelievable and terrible experience. On top of all this, AHS is still trying to get me to pay for a service fee which I have already paid. Poor record keeping. Now I'm having the same problem getting my Dishwasher repaired. I'm researching to find a new Home Warranty Company now.

My experience with American Home Shield has been outstanding. I like it because when you call them, they come pretty quickly and you pay a standard fee.

American Home Shield was fine. They did a good job and I'm very satisfied. They're excellent. I really liked them and we'll continue to have them.

American Home Shield's service was really good. We had a bathroom issue where they had to replace the commode and the company that did it was just really, really good. They did a wonderful job. The contractor was very good, very helpful and clean. We upgraded and he was able to work it so we'd just paid the difference. The whole thing was one of the best experiences we've had really. This young man was really above everything else.

I turned the air conditioner and it would not blow out so I called American Home Shield. They had somebody come right out within the next day and they fixed it for me. Dealing with their reps has been absolutely wonderful. The contractors they sent were great. Absolutely wonderful. I have no complaints at all. Since the repair no problems whatsoever. My house is cool. I called them once before on another issue and had no problems whatsoever, too. They did everything they could to get everything done right away. AHS is awesome.

American Home Shield has been fine so far. My experience with them has been very satisfactory. When I called, they responded quickly and sent out a guy right away.

My experience with American Home Shield was wonderful. We had two problems. One was over but another one just started. Neither are related. The first one was our air conditioner had a leak. They got it straightened out and they did a good job in referring us to the right people. We were very happy. The second thing was when I went in to the shower. The water was running and I couldn't stop it. I didn't know what to do with it. I'm not too handy. So, we called them again. And they sent an expert over and everything was done to our satisfaction. And we constantly, no matter where we are, recommend them countless times. We submit our claims over the phone and it's very easy. A phone call, and from then on everything starts to work.

American Home Shield recommended a contractor that came out and put in a new air conditioner for us and didn't install it properly, and we have about $17,000 worth of damage. I called them to try and get them to come back out. First they wouldn't come out, then they quit answering the phone. I turned it over to my insurance company. The insurance company went after them and they went out of business. I discontinued American Home Shield because of that incident.

Our toilet was gurgling up and we were afraid it was going to back up. Also, we have to replace the garbage disposal because it wasn't working so pretty much we had to clean the sewer system. Submitting the claim was no problem. It was promptly done where we met somebody that same day. But the guy that came here to do the job didn't replace the garbage disposal so we had to contact them again to go back and do it. Also, he didn't have a receipt to give me that same day and up to this day they haven't mailed in the receipt for what we paid. The repair took place pretty fast. But the issue wasn't completed. He was done at 5 o'clock and rushed to do what was more important but it was done. I just wish it would have been done all at the same time. That way we didn't have to call at two different times. Still, it was a very prompt and fast service.

We certainly enjoy American Home Shield. Everything has followed through when we make a phone call. We've only had AC problems. Every time, it seems to be worked out. Dealing with their reps over the phone was good. The only thing I had to complain about was that I needed somebody right then and there because I have children and it's 100-degree weather. I had to call a couple of times to convince them to come immediately. Other than that, the contractors they sent were very good and the air conditioner has been working very good since. AHS is very reliable. I would recommend it to other people.

I was very pleased. I'm now waiting on American Home Shield to have an inspector come here and inspect what they did, and I haven't heard from them yet. They couldn't come on time because it rained, but I was called and made aware of that. So, I thought that was good. I would certainly recommend them.

I've done a couple of claims with American Home Shield. They're very prompt, very courteous and took care of things in a timely manner so I have no issues. The problem with my garbage disposal has been going for a while and then it finally just started leaking really bad so we had to get it fixed. The contractor was very pleasant and very cooperative. We ended up getting a new garbage disposal unit. But the only question that I had on the whole thing, probably they wanted $25 to take away the old garbage disposal which they were going to charge to me so I disposed of it myself. I didn't think that was appropriate but I don't know what the rules are. Overall, I was very satisfied with my experience with American Home Shield. I have two homes and I'm happy with the service that I get from them.

We submitted our initial claim that our Jenn-air range was not working 5 weeks ago. The first tech came out a week later, said we needed a new control board and panel. He came back the next week and replaced it but it did not fix the problem. He stated he could not fix it and we needed to have a Jenn-air certified tech diagnose and repair the range. He communicated this to AHS. A few days later my husband followed up with AHS and was told they were locating a Jenn-air certified tech to repair our range.

I called American Home Shield because I had to have a new faucet put into my guest bathroom and they did do that but then all of my faucets except for one were dripping. Someone came out on Wednesday and replaced one in the guest bathroom and one in the kitchen. He put a washer in it but it's still leaking. I have called to schedule and they'll come back out this coming Tuesday. The contractor was great. I told him to look at it because it was still gushing water out and there's another sound that comes out of my sink when the water runs out, and it tosses up in the bottom of the sink. The only thing I don't like about American Home Shield is the fact that sometimes my finances get to be a burden. I'm by myself and it used to be $55. It went up $75 plus it went up in monthly fee and I might be to the point where I can't afford it. But I like them because they cover a lot of stuff that I need.

The valve on our bath tub, on the shower faucet was leaking. American Home Shield was sent a guy out. They called in within a couple of hours after I did the claim, scheduled an appointment, came out, and put a repair kit on the valve. I submitted my claim online. I'm a realtor but I usually have my client call me. They had me put in a form but online is just very good. I have better experience with doing the claims online than I do calling. The contractor they sent was very professional and diagnosed the problem within 15 minutes. They ordered the parts, came back a couple of days later, and did the repair. I recommend AHS to all my clients. When I buy a house, I always use it and have had great experience with them. AHS is very efficient.

We called about our air conditioner because we needed to have freon added to it. The representatives on the phone were very pleasant, very helpful and very friendly. The contractor was pretty prompt in calling to give us an appointment time. He came when the appointment was set and showed up on time. He always takes his shoes off outside of my front door, which was very appreciated. He works quickly and got the problem fixed for us. Now I can sit without sweating. We've been very pleased with them. Anytime that we've had an issue or a problem, they've been very helpful and extremely friendly. I actually have already recommended it to a friend. They are awesome.

I've never had a problem with American Home Shield, ever, ever. There's one thing I hate though. I don't like that they just automatically debit my account. I had a problem this month, called the gentleman and asked him if I could delay this November's payment until next month. He said yes and now I'm afraid that they'll automatically debit and my checks will start bouncing. We had a claim for our air conditioner. It was making a terribly loud noise and I got scared so I called. The contractor was wonderful and very knowledgeable. I had no problem at all when talking to their rep on the phone, too. Since it was fixed, we had no problems. AHS is very convenient.

At first they couldn't make it work but they came back and came back and it finally worked, so they were good. American Home Shield is solid and good.

I have an excellent experience with American Home Shield. I've only had to use them a couple of times but everything's been great.

My experience with American Home Shield has been very nice. I've only had one claim in six months. It was a broken ice cube maker, front door. I called because I wanted ice cubes. Everybody I've ever talked to from American Home Shield has been very nice and very cooperative. The contractor was serious, very professional as they always are and he fixed my machine. He didn't have the part at first but came back the following week or a few days later and got it fixed with no problems, and I lived happily ever after. It's nice that they have a plan like that so you don't have to worry that you have to buy a new appliance.

I have been with American Home Shield for over 5 years. Minor repairs on appliances were never a big deal. They have a service fee and can usually get someone out in a few days. Bigger issues were not so easily resolvable. I have a range that that I called about. 2 of the igniters are not working. The range has an oven built in as well. The hinges on the oven door were worn out so the door would not close. Called AHS. Tech came out following week and said 2 igniters need to be replaced and the hinges on the oven need to be replaced. They said it would take time to locate the hinges. AHS called back 2 weeks later. They said that it would take 6 weeks for the hinges to come in. They said that they can order the hinges or give us $218 towards a new range. We had a nice range, and I did not have money to pay the remainder that it would cost to buy a new one. $218 was not going to cover it so I asked that it be fixed.

I have been around and around with these people for 5 months! They gave me a total of what my warranty would be if I paid in full. I am now being told 5 months after premium was paid that I owe 38.00 in taxes??? Paid in full means paid in full! Do not use AHS. It has been such a headache. I have been told numerous times how apologetic they are yet they still tell me I owe 38.00. I will also be writing my bank who unfortunately recommended this company to me.

My experience with them has been excellent. I enjoy and like what they did. They sent someone out fast. I told them what my problem was when the person did come but it wasn't done the first time. I had called the people who I dealt with but they told me to call American Shield up first and they will send them back out, and they did. I like the second man that they sent out than the first. The first one was kind but he didn't do the detailed job done. The second one did.

American Home Shield has been real good.

The water well didn't have any water so I called American Home Shield and they came a day after to fix it. They were good, quick and very fast. The lady that took care of me was very knowledgeable and gave me all the information I needed, said the contractor was going to take care of the issue. It was a very pleasant conversation. We haven't had any problems with the water well after they repaired it. They did a great job. American Home Shield is a company that's very reliable. They are experienced with handling the conversation and the service was very helpful for us.

I have been with American Home Shield since 1995 and recently I had a whole house blockage of my plumbing system. I called AHS and with 30 minutes the plumber called and was at my home within 2 hours. He was there on time. The problem was fixed with a total of 3 hours from the time I placed the call to AHS to the time the plumber left. The representative at AHS was so helpful and really had the ability to calm me down. This is a Company I would highly recommend.

There was a stoppage in our plumbing and American Home Shield was very responsive. I call, submit the claim, and they gave me choices of companies to choose from. I chose one and the person that came out was very effective, very good, and knowledgeable.

My hot water heater stopped functioning. The power light would not relight. I called in, provided my information, told them what the problem was, and they got back to me within 12 to 14 hours by email with a service provider. Repairmen showed up on time and were extremely courteous. They put on protective boots so they would not track any dirt or any issues into the house and onto the carpet. They diagnosed what the issue was and then called the vendor who makes the water heater since there was a part on the hot water heater that needed to be replaced in order for it to work properly. They needed to get a replacement part at noon, ordered it, and it arrived at my home. I gave them a call and they were back the next day to install it. Haven't had any issues with the water heater since then.

I filed a claim because of a plumbing issue. I spoke to a representative at that time because I wasn’t sure which plumbing company was actually coming. So my experience was great with her. I was very surprised that the contractor was able to come out within the next day to fix the issue. Having American Home Shield was the best decision I’ve ever made. I’ve had a great experience with them.

I have no trouble with American Home Shield. Our experience has been very good. I'm a real estate agent and I sell them everyday. It's terrific. We had a local girl here yesterday at the office and got our latest updates so we're fine with it. The latest claim that we filed was the air conditioner that went out so I made a call. There were several ones that have come to the house before that we do not like so we had to wait for the one guy that we wanted. AHS offered to give us a night out at a hotel. We didn't take it because we were getting home each night late and figured that we can just tough it for one more night. They came out, fixed the problem and we had no problem since. The contractor was perfect and clean. He gets right on to it, tells us what's happening and fixes it, and out he goes. I'd renew with them again. It's something that we believe in and my children have it on their homes too. Customers and clients of ours have it also so it's something I would highly recommend.

Amy ** with AHS is the first person to listen and understand. Thank you for identifying the issue and replacing this unit.

I have been an AHS customer for over ten years with a history of good experiences. However, all that changed this past summer. During the hottest part of the Florida August, my central air stopped working. I called AHS to request service and told them I have a geothermal AC unit to make sure the tech that came out was familiar with this type of equipment. They agreed. When the local company called me to schedule the service call, I again mentioned the type of system. They assured me all their techs were qualified. When the tech arrived and saw the unit he said he was not very familiar with geothermal units. He opened a panel and after using a volt or amp meter, started undoing and reconnecting wires. He then replaced a transformer. Nothing worked. He then went to the thermostat and again pulled wires, then replaced them. Still nothing. He then said this beyond what he could do and left.

The girl at American Home Shield was excellent. When I called to file the claim to get someone over to look at the our refrigerator, she said “Let's get Sears on the line" because it was a Sears appliance. The girl at Sears said, "We can't have anybody out to look at it." It's going to be 10 days before they could have somebody out south. Because we were doing a three-way conversation, she told the girl at Sears "Thank you very much" and told me "We'll just get somebody else out." It was 8 o'clock at night and she called another appliance repair in Corpus where I live. She stayed on the line and made sure that we had somebody coming out to our refrigerator and to actually set the appointment for me. I thought that was really nice of her.

My air conditioner wasn’t cooling enough so I phoned American Home Shield. Their representatives were always very nice. The contractor that came to my home was also very nice. He immediately took care of it. It was just the hottest part of the summer so he was trying to do it as quickly and efficiently as he could. He fixed it. That was the biggie. It’s a great thing to have Home Shield. We’ve only called them three times since we’ve had our house for four and a half years. We haven’t needed them a lot but they’ve always done what they’re supposed to do. They’re great.

We have an ongoing problem. We are continuing to deal with this AC unit that gives us nothing but trouble. It was supposed to be replaced more than a year ago and it's like putting another bandage and another bandage on a severely wounded person. And everybody is happy except for us every time. Either we run out of AC and sweat to hell or they will come after a short period of time and then put another bandage and then we are good for another month or so and then we are back to square one. If you ask any AC expert, he will tell you that the outside unit is nothing but a junk.

I'm extremely pleased with American Home Shield. I have no regrets whatsoever for keeping the policy. I'm a real estate agent and recommend American Home Shield on every single thing that I do. I've not had a single bad experience. My only complaint would be that once or twice they put me off for 3 or 4 days when I had air condition problems but that has been a number of years ago. I've had American Home Shield for 10 years or more and my experience with them has been fantastic.

I made a service call on October 19, 2014 and a contractor call and scheduled an appointment with and came out on the 20th. They diagnosed the problem and told me they would report it to American Home Shield and they would be contacting me. American Home Shield contacted me the next day and gave me the option to purchase a new washer or have this one replaced. I told them OK I'll get back in touch with them after I speak to my husband and we went out in search of another. I found one at Lowes. I called with the serial number and the rep. told me that I would have to purchase it through them or purchase the item on my own and send the receipt in for a refund. I told them what in the hell is the purpose of a warranty, that's so you won't have to come out of pockets with big lump Sums of money. Then she said, "well your only other option is to get the old 1 fixed."

American Home Shield provides timely, fast and efficient customer service for a very small cost. The contractors they work with are all very knowledgeable in their field of expertise and top rated. They are also very friendly, thorough in their work and provide top quality and professional service.

Our guest house where my daughter loves had a clogged sink, toilet, and shower. We reported the issue October 24th. They sent a tech on the 27th which is quite a delay. He came to do the work and after an hour my daughter had to leave for an appointment....she asked him to call me with his findings as my elderly mother is not mobile and unable to check his work. He went to the main house and told my mother the work was done and all drains were cleared. He collected his money and left. The warranty company called me and said he had cleared the drains but had found evidence of roots so no future work would be covered and that he had shown the homeowner the roots. I asked my mother if he had mentioned roots or shown her anything and she said no. I came home and checked the drains and they were all still clogged exactly as before. I called the warranty company back and told them and they stated they would send someone out for a second opinion and is there were no roots they would fix the issue (which was never addressed originally).

My overall experience with American Home Shield was very good. The technician was very knowledgeable, fast and efficient.

American Home Shield makes my life easier. I just have to call them and they find the best person to fix my problem. It's fast and relatively painless for me. And great for my budget because I know what the cost will be... just my deductible. Thanks American Home Shield for 16 years of great service.

They have given me a new free standing ice maker. Fixed my ice maker in my freezer. Repaired a wire that shorted out on my central air conditioner, all within a few days of calling!

We were very pleased with our contractor! He was there when he told us that he would be there and when he couldn't find the problem, he instantly called his boss and they set up a time for the owner to come to our house. He was there when he said that he would be and then found the problem and had my air conditioner fixed when promised! They were very clean and professional and very friendly!

My refrigerator started heating up so I submitted a service request on Saturday and on Monday it was already being worked on. Everything was cool again and I am happy.

I am extremely disappointed in American Home Shield. I was told by one of their own repairmen that they will patch up anything and fight hard not to replace anything. He suggested that I put the money I spend on the warranty into an investment fund and have control over what goes into my home. When I do the math, I think he is correct. I have had American Home Shield since I purchased my phone nearly 10 years ago. We have a 16 year old Kenmore dishwasher that is original to the house and they have already serviced it at least twice. This last service call, they determined that the machine needs a new control panel. They ordered the part and when it arrived, it was black. This dishwasher is white. After working with the repair company we determined it is the last control panel for this machine ANYWHERE in the UNITED STATES.

We’ve been American Home Shield customers for like 6 years now. We’ve had a few off and on minor things. But our first major thing is when we had a problem with our refrigerator. In the lower part of our refrigerator, there are a few containers and those are getting very, very cold - getting to freeze level. So we reported those containers and we called up Home Shield to ask for their help with that. The first repair person that came in ordered for a motherboard but he didn’t seem to be that knowledgeable. The next time we had the person who was very knowledgeable and he installed it. And then the motherboard didn’t do the job. So, the person who came in second time ordered another part. It was some kind of hinges. He came in a fourth time to do the installation. So, he actually was the one who completed the thing, and now everything’s working fine. It took a few minutes, but we were grateful that Home Shield was helpful in getting the problem solved.

the repair person and they came over. They took care of it and then I paid them the deductible. They're always prompt, know what they're doing and repair the unit very quickly and very efficiently. The icemaker worked real fine. We're very pleased with them.

While we have not used AHS for resolution of any problems, we have found their customer service to be friendly and helpful. The monthly newsletters offer great reminders and insight for homeowners.

We've had nothing but good experiences with American Home Shield. We've had very good luck with them and we're very pleased.

We've submitted claims with American Home Shield for our appliances. One of them was for the microwave. You can't tell how many minutes to cook or heat something. The timer wasn't working. Another one was for my oven or my cook top because all the flames weren't coming on and off the holes of the center burner and there's a problem with the led light on the oven panel. Contractor came on time and figured out what he needed for the parts and then he called American Home Shield to get the approval. He left the house and then the parts came in a week after and he made another contact and appointment and then he came in and fixed it. Since the repair, the microwave has been working well and the LED on the oven is working very well.

It's always been pretty good. They're very fast to respond. In fact, the last experience I had with the air conditioner system, the contractors they sent out called within an hour, set up an appointment and was there that afternoon. And that was right during the middle of the heat wave. Some of the people that do the work for them may be below that to be desired, but on most hand they’re all pretty good.

Overall, our experience with American Home Shield has been excellent. I appreciate that they let me use the contractors that are very good and they called to tell me my benefits when I was having a repair. I recommend American Home Shield.

American Home Shield has been great. I have no problems at all. They actually met my expectations, they were very professional and did everything they said they'd do.

After being a loyal customer of American Home Shield for years, we called 3 days ago regarding our steam heat not working properly. We were told that someone would contact us within 24 hours. Strike one: No one called. We called the company that was assigned to repair our problem only to find out that due to our home being "too far East", they only have repair visits between the hours of 10am and 2pm. Strike two: (my husband and I both work and can't take off a full day) We called American Home Shield to notify them of the issue and request a company be assigned that can offer us a morning/evening/Saturday visit. We were willing to take a 1/2 day off of work to accommodate the time. We were told by Theresa, in Authorization, that she could do nothing for us and we needed to make ourselves available as part of our contract. Strike three: for horrendous customer service.

I opened a ticket with home shield early this week to fix a plumbing issue. They assigned a contractor and the contractor called me next day and offered me on another day to come and look at the issue. He was not open with his availability. I called the customer service at American Shield to look into someone else who can be more accommodative. The agent refused to reassign the work to someone. Basically her approach was to take it or leave it. I have signed a contract with American Shield for a year and I don't know if I can cancel it and take my money back. I feel like I wasted my time and money with them.

My most recent claim was with my water heater. It started leaking. Basically, I just called in so submitting the claim was easy. I didn't use the website because it's a little hard to navigate on the American Home Shield website. I called in and the representative took the claim and immediately submitted it. Fast and easy. Everybody was professional. The contractors explained the issues real good and I was very pleased. Since the repair it's been great. I didn't need to call back in to get the inspection done. I'm thankful that I got American Home Shield. They've been a real help, making me feel that all of the appliances were running whenever I needed them to be.

Beginning on 8/19 I have had technicians at my home for my microwave/oven combo 9 times. I have had to take off of work for each of these visits and have at least one more to go because my microwave currently has no door. For each of these problems, there have been at least two visits, one diagnostic and one reparative, and on at least one service request the parts were received broken, requiring a third visit: fan motor making noise, control panel not functioning properly, door switches not registering properly, door not closing properly. Keep in mind, the repair guys have been super nice, friendly, professional and helpful, and have only done what AHS has instructed them to do.

I love having American Home Shield but don't like that they raised their deductible. I've had them out a few times and like the response time that I get. It's very quick and easy. I've actually brought them up to a lot of people.

I called American Home Shield because water started coming up in the house and we didn't know why. The representative on the phone was very nice and he told me he would help me with it and he did. He took all my information down and then they came out and checked everything. I know the contractor. He's very nice (everybody knows everybody in this small town here) and he said, “What's going on?” I said, “The water's backing up.” He said, “Let me go and take a look.” He went around the house and checked all the lines then he took my husband out there and he said, “This is the cause of it. Always make sure that you completely turned it off." It was a water shutoff valve on the back near the house. I was afraid maybe it was a busted line or something inside the house but it wasn't. So there were actually no repairs. Anyway, they're terrific. They are very, very nice people, very courteous and very understanding. Like right now I always call them to tell them "I'm going to pay this..." and they say "okay just make sure the payment is in.”

My experience with American Home Shield is usually very good but I had one bad experience that left a sour taste in my mouth. Usually when I call in for repairs, I get someone on the phone and set it up. The people who come out, no problem. But I called one time and got their automated system. I called about a problem with 2 of my three bathrooms and I wanted them to check all 3. The automated system evidently set up the order for one bathroom. The people who came out checked one bathroom which was not the broken one. They checked the good one and all they did was put a snake through the toilet. It took $75.

It was in the end of August, first part of September. I was washing my clothes in the washing machine and all of a sudden my toilet bowl kept gurgling up, that's never happened before. So I called American Home Shield to find out if I was covered with that and they said, “Yes, you are. I'll have a plumber call you”. They were on it immediately. They called this plumber. He came out. He looked at it and said, “It looks like you got a blockage there so we'll unblock it and it should work." He undid that, snaked it, he called and he then said we’re all ready to go. So I said ok. September the 2nd my son and daughter-in-law flew in from St. Lewis. She took a shower and she went to go to the bathroom and everything backed up. It wouldn't even come out. So I called again and they said it's still covered under warranty. I called them back and they came out and they snaked it again.

I had a claim with the air conditioner on my rental home. The problem was reported to me by my tenant. I've pretty much called the service the day after my tenant told me about it. I've had this same issue every two years and every time I've used American Home Shield to come and service it. I generally try to do the filing online, but sometimes the website doesn't work so then I have to call in.

My washer went out. I filed a claim with American Home Shield over the phone and it was easy. The contractor asked me what the problem was and he already knew the parts to replace and came on time. The washer worked fine after the repair. AHS is great, helpful and saves a lot of money. I've recommended it to my neighbors and co-workers.

American Home Shield has been cool. They've been good every time I called them. They have local people that are very good. You can count on them and they've always followed up and get me an appointment right away. Getting the contract with them was one of the first things I did when I bought the condo. It was something that the real estate agent recommended and it's been the best money I've spent.

Our air conditioner was leaking water. We made a claim with American Home Shield. They worked on it and it's working fine. We're pretty satisfied with their service except sometimes it's hard to find a repair person in our area. But it's money saving.

Excellent service, polite, knowledgeable serviceman who made complete repairs and explained everything in easy to understand layman terms.

Last time I filed a claim to AHS, when I had a problem in my front yard, they did not come out because it was external to the house and wasn't covered. My next claim was for the water leaking in my kitchen. I did everything online and it was fine. Also everything was good with the contractor that they sent out to my home. The repair was perfect. AHS has great response time.

Why AHS? The low cost alternative to household appliance repair.

This is a company I recommend often in my business.

I called American Home Shield yesterday to complain about one of the vendors that they sent. I asked them to send me another vendor out because I didn't think this was a good quality vendor. They said they could not do that, it's computer generated. I've had stuff over the years but I don't have any problem with American Home Shield. I've had a couple of outlets that needed to be replaced and the guy that came in here, his work is great, excellent, over and above. I would have preferred him to come back but they said "No, we got a different appliance man." Overall, American Home Shield is fine.

AHS is one of the most efficient and professional organizations I have dealt with. With just one call I can rest assured that they will take care of my problem in a timely and professional manner every time!

My experience with American Home Shield is excellent. They are all very efficient. We had our central air conditioning go down on us in July, on a Thursday night, and they couldn't get anyone out here till Monday afternoon, but that's normal. All I could do is complain, but any other company would do the same thing. In actuality, they all did a good job and it's well worth the money.

I have valued my AHS warranty for many years and I highly recommend them to everyone who owns a home!

I called AHS and there was a contractor at my home the very next day! He was very professional and fixed my issue the same day. I had a follow up call regarding the tech and my issue and was very pleased.

I’ve always been pleased with the service at American Home Shield. Every time I called, they either send somebody out the same day or next day. When I had problem with my dishwasher, they asked what the problem was and the brand of the dishwasher, gave us some dates when a tech would be available to come out, and went from there. The contractor that came to my house showed his uniform ID to us. He had a good idea of what was going on and showed my wife how to flush the line. Haven’t had problem with it after that. It was good experience.

My most recent claim was in August and it was an issue with our washing machine. It was making a really, really loud sound. So we called American Home Shield and had them come out. They sent someone from Sears over to look at it, and upon diagnosis, they determined it needed several repairs: a new drum and something else. Long story short, it was about $700 in parts and $90 in labor. The repairs were exceeding in value, so I opted to take advantage of their new cashing program and purchased a new machine. It was great.

We filed a claim to American Home Shield for a stove repair. The burners were starting not to work right and eventually we had two of them that weren't working so I had to call it in. I just gave a call and they set it up with the people and within a couple days, they were here. We had a very good experience with their claims rep. They were very professional and just handled everything the way I would expect it to be handled. The contractor they sent was pleasant, came in and did what he needed to do. However, the stove started acting up again and I didn't call in time within my warranty time. So that was my fault, I should have called them back in time. But it wasn't quite right. They had fixed part of it, but not the whole thing. But overall I've been pleased with the service and the promptness, and I'm glad I have them. I've recommended them to others. It's a good value and provide good protection.

We had a plumbing issue in the sink. American Home Shield's claims rep was very business professional. The contractors they sent did a good job and were also professional. They stopped the leak - good performance.

Let's see, repairman came to my home - this was second time for my ac unit. AHS sent them. While at my home I questioned my heat works right, he says to me "yup turned it on, it smelled horrible." He claims it is normal. Ok I took his word for it....he leaves. Well few days later we get a freeze warning so like anyone I go to turn on my heat since the outside temperature was in the low 40s. I wait about a hour, not any warmer in my home. I go to my vents, cold air is coming out. I call AHS. This is Friday and they said "we will expedite this call and get someone out there." Saturday comes, called again - "oh let me have a supervisor call you." He calls to say "let me go to dispatch and see what's going on. I will call you in 20 min." Still freezing, no call. I call again Saturday night, now over 18hrs since first call. I get told, "well we have it in here, we are looking for a company to come out, it should be soon." Sunday - still no call, no repair.

There was a problem with my air-conditioning, which I first thought was plumbing, and so I called American Home Shield. The representative was great and the gentleman that did the work was actually very knowledgeable and he did a very good job. But the contracting company who was doing the booking part of it had scheduling mistake. I was led to believe that they were gonna be there the next day, but they didn’t come the next day. It actually ended up being a couple days out before he got back to me. But I never had problem with American Home Shield. They’ve always been very courteous and seemed to be understanding. Even though when I’m a little upset and I wanted to do it right now and I don’t want to be put on hold, they’ve been very good about that.

American Home Shield (AHS) sent a repairman from A U.S. Air to fix my central air conditioner in May 2013. He failed to diagnose the problem and simply replaced the Freon in the unit. At this time my AHS warranty covered Freon replacement. Over the next year or so, A U.S. Air had to come out 5 or 6 more times to add Freon and the occasional stop leak but only actually diagnosed the problem after multiple follow-up and complaint calls. Meanwhile I renewed my AHS home warranty which changed Freon coverage rules in August 2013.

At the recommendation of a friend, I talked my husband into getting house insurance from American Home Shield for our appliances. This is one more mistake to add to the very many I've made over the years. They sent a kid in JUNE after I requested one in MAY to come look at the AC that was not working. That nitwit said a spider web built so much pressure up in our system that it shredded a 1/4" steel cap on the freon tube. They refused to fix it after being completely rude and charging us $75 for that piece of BS.

I called American Home Shield to file a claim because I needed a gasket on my refrigerator door. They were very polite and cooperative. I was very satisfied with the quickness of the appointment because it was done on a Friday night and the contractor came out Monday morning. They were very friendly. The repairperson called me to know he was coming. It didn’t take him very long and he came and fixed it. It runs more efficiently now. I recommended it to someone else and they’re joining American Home Shield.

On time, fixed the problem fast and were very nice and very knowledgeable.

I’m not impressed with American Home Shield. At the beginning, everything was fine when I submitted my claim It was easy when my husband did it on the phone. The contractor that came in was very nice. Our air conditioner was fixed and I thought we would only have to pay $75 for them to come out. However, we got an email a day later telling us that we have to pay for the cost of getting Freon in the air conditioner. We didn’t know that. It was working well after the repair, since we pay for everything, with no real help from Home Shield.

I have been a contract holder with AHS for a number of years. I was referred by a neighbor and I too have referred others to AHS with no reservation. I've had to two claims, one on my thermostat in 2009 and the other on my garbage disposal in 2012. Both were handled swiftly and the work performed was to my satisfaction. I started out paying via 12 monthly payments, but decided to switch to an annual payment for the 2014 contract year. This is where my problems with AHS began.

I have made a couple of claims with American Home Shield and was very impressed with the experience. The main one was when my air conditioner went out about a month after we bought our new house. We were without air conditioning for about a month, but they did get everything repaired and it cost just a fraction of what it would have had we not had American Home Shield. I was very impressed with the company that they sent out. They're very professional and very friendly. Everyone at AHS was very helpful, very attentive, friendly and wonderful. It's like talking to old friends, so it was very nice. And I used to work in customer service, so that's huge for me. I was very impressed with the experience.

I had a plumbing issue in the bathroom where there was a knocking sound coming from the wall. It’s the master bathroom and it was a very irritating issue in the beginning because I didn’t know where the knocking was coming from and they didn’t seem to pinpoint the problem. I was concerned that wall would took a while before it was put back together. I ended up having to locate someone myself because they didn’t have anybody to do it. That person came out and repaired it. He fixed or changed out the valve and the sound was gone. AHS then sent me a check to pay for the repairs. It didn’t quite cover the repair but we finally got that done after a while.

Five years ago we had a bathroom redone, but it ended up ruining the bathroom so I had everything redone. Once AHS got finished, I knew I had a cartridge in the shower that leaked, so we ordered another one. American Home Shield immediately came back and told me who the plumbing company they're sending out. That was Sunday afternoon, and so I got a call first thing in the morning from American Plumbing. I asked them if they can send John. John came and fixed it. He’s very nice and very cordial. I've dealt with him on different occasions and different matters. We work well together, and I trust him.

I had an issue with my washer. The contractor sent by American Home Shield came in. It was great. They saw what was wrong, it was a computer, they fixed it. The contractor was great. He explained everything that was going on. I had no questions. And it's been working ever since. It made it much easier to wash my clothes, when it rains too. I've had AHS for a couple years and they've been great. I haven't had any problems. I have recommended it to friends and they have actually gotten it. AHS is a great home warranty that you can rely on.

We've had American Home Shield now for 10 years and have had nothing but good results from them. I filed a claim for my garage door. It was scraping the wall and had some other problems with it too. We weren't sure what was causing all of it; as a matter of fact, I called American Home Shield and asked them how to handle that. So they sent somebody out and fixed it and took care of all of it.

I called American Home Shield to report a problem with my ice machine. It hadn’t had any previous repair and now it stopped working. Customer service is very polite as well as the contractor that came in to do the repair. Since then, we haven’t had any problems with it. My experience with the company is by far satisfactory.

Contacted the company for a toilet stoppage. I was informed that under my plan it is covered. They send a plumber who basically worked for himself and told me that this not covered by the insurance. He requested $450.00 to unblock the toilet stoppage. Contrary to my plan coverage which has stoppage covered, AHS advised me that this not covered. Finally I hired a plumber myself and paid $110.00 to fix the problem. AHS customer service is poor and not professionalism. I cancelled my plan with this unprofessional company and I DO NOT RECOMMEND THEM to anyone. STAY AWAY FROM American Home Shield.

My last claim was for the electrical switch. The power was out in my computer room. It kept tripping out. The breaker just popped so I called American Home Shield. I submitted the claim online and got a response fairly quick. The electrical contractor called me promptly with no delay and within a couple of days, the guy showed up. He looked at my system, replaced the breaker and had it fixed in a matter of 30 minutes. He was professional. He called to coordinate the business so I could run home to meet him and return to work. Everything went well and I'm satisfied with it. I've got no complaints because the process is working well. I'm very happy that they've responded to all my concerns and all my issues quickly.

We experienced a water pipe bursting in our home. After shutting the water off and cleaning up I called American Home Shield who contacted a local plumber for assistance. The plumber arrived within three hours and assessed the damage, diagnosed the failure and made a temporary repair until ductwork could be removed for full repair. Repairs were completed within 5 days and as an added bonus our hot water heater needed replacement. American Home Shield approved the repairs & the replacement of the hot water heater.

American Home Shield was good, it was a prompt response where I got everything I needed.

The air conditioner just stopped cooling in August. Its fan would work, but couldn’t cool anything. It was getting warm in the house, so I contacted American Home Shield. I actually submitted a claim online, but didn’t hear from them. So, I called the provider and they called me back and said, “Gee, we don’t work on Sundays.” I said, “Okay. I’m getting by. That’s cool. I have ceiling fans and I’ve got an upstairs and a downstairs, and anyway, in the bedroom, I have a separate air conditioning unit, so it was okay for sleeping.” They came by on Monday afternoon and recharged the unit.

American Home Shield was on a real estate transaction and the homeowner opted to renew for several years on the property. Summer of 2014 the microwave stopped working. After sending 2 different contractors on July 28 AHS provided an option to repair or pay upgrade fee to replace brand name. They encouraged the homeowner to replace the appliance with a different brand name, although homeowner advised them that every other appliance in the kitchen was the same name brand. Homeowner opted to have repaired, even though told 3-week process.

American Home Shield is the best home warranty company out there. I had someone before and I had problems with them, but I had no issues with American Home Shield. The last repair I had was a faucet leak in my kitchen. It was repaired. Then it had a little leakage afterwards. Somebody came back on Monday and corrected the problem. I did my claim online and it was easy and user-friendly. When the contractors arrived, they were friendly and professional. The sink they repaired was working perfectly. This is the second home I have with AHS. They're excellent.

American Home Shield answered every problem I've had right away. Our most recent claim was about an air conditioning problem and so I went online and asked for somebody to come out and they were out within two days. The contractors were great. There were two guys and they were very pleasant, very nice and knowledgeable. I've been really happy with them. This is my third renewal with AHS. I think they do a good job.

I had a bad experience over my air conditioner repair. I waited for a long time to get my issue repaired. It was very inconvenient for a customer. And then, I still ended up having to resolve it or arranged for it to be resolved myself. I was without air conditioning for about a month. The contractor that they arranged to come and fix my air conditioning was not confident at all - ineffective. He was not professional and did not take the issue like it was important.

I've had American Home Shield for a long time and it was good. I put a claim on the refrigerator and they sent better people out this time. I made the claim online and it went well. The contractor was very good and the refrigerator was working great. AHS has always been dependable. I've got two policies and I've been happy with them. I would recommend AHS to anybody.

It's very good. The refrigerator wasn't working properly so they came out and fixed it. They come when they say they were going to and did the job they said they were going to do. Now the refrigerator is performing better.

About the same time every year, on the hottest day of the summer, something goes wrong with our air conditioner. We filed a claim with American Home Shield online, and the contractor came out the next day and got it up and going. He was very professional and did a good job. We’ve been loyal to American Home Shield, and they’ve been loyal to us over the last 10 or 11 years. It feels like we’ve grown up together.

About a week before I made the call, I was traveling. I came home in between flights and the water softener was making noises and it showed an error on the LED screen. I turned it off and bypassed it because I was in between a couple of business trips so I didn’t have any time to do anything about it. I came back, turned it on and it seemed fine for about a day. And then it started making noise again, and that’s when I called American Home Shield. It was relatively fast and pretty easy. There was a little bit of confusion though of when I had to pay the co-pay to the contractor. But other than that, it wasn’t too bad. The contractor came on time, did the job pretty quick, did not leave a mess and were just great. I’m very happy.

Well pump pressure switch kicking in well pump at 10 lbs or less. 2013 ask to have low water pressure fixed. Technicians came out, said it was bladder cell, incorrect pressure water runs for 5 minutes without turning on pump. Second call, did not have another service provider.

I had a claim with the air conditioning unit and AHS responded in a timely manner. They came out as soon as they could and the contractors that came out were very professional. It's been a good program and whenever there's issues, they come out and take care of them. They're very positive, professional and reasonable.

They’re fantastic! When I call them I have somebody, a repairman, here almost immediately to take care of the problem. The companies that American Home Shield has got are fantastic. The people that come to service us are fantastic. We've had two separate occasions, one for our water heater and for our air conditioning, and both instances have been incredible. They've been wonderful people. I'm just sorry it took us so long to find them. I didn't know they existed until a neighbor told us about them. It's the best thing we've ever invested in.

I'm good with American Home Shield. I recently filed a claim for the A/C unit because the motor broke. The company that came out fixed it very well. Home Shield is very good and I'm really satisfied with that. Also the contractors were good. They came out right away and since the repair, the A/C is pretty good. Everything is back to normal since that day. I own a nail salon so every time I talk to my client, I always refer American Home Shield. Everybody should get it.

We discovered water covering our kitchen floor and we determined this is a hot water leak. So we turned off our hot water at our water heater and notified American Home Shield. Within a couple of days, a plumber showed up and determined that it was a slab leak in our kitchen behind the stove that he was not able to work on. So within a day or so, or a couple of days, another plumber showed up with the tools to break the floor to access the leak and he repaired it at that time. Then afterwards we had another company come out to patch the hole in the wall that was created when they were trying to access the leak. So it required breaking open our wall and the floor as well. The wall was patched up and we re-tiled our floor afterwards to repair that part of it.

My furnace was found out broken down by my oil company technician. I call the AHS and they sent a contract to my house and only check a few minutes and did not find the problem but asked me to pay $100. I called AHS again and asked them to send another technician to check it. After a week's call, they finally sent another person from other contractor. The second person found problem and told me don't turn on the furnace. Because the fume will go into my house and kill us. The second day I called AHS, they said they rejected the second company's report and will send the first contractor to house again. I waited and kept calling the first contractor, they finally came back again.

The water heater had stopped working and I called a plumber from American Home Shield. They came and fixed it. The problem reasserted itself less than a month later. There was another plumber that American Home Shield connected us with and they fixed it again, and we haven't had any problems for the better part of a month. Submitting a claim was always good. My only complaint is I'm never sure whether the firm that I've been using and happy with is still with them. American Home Shield is excellent value for my money.

I filed a claim with American Home Shield for our refrigerator. The thing that dispenses the water, the little small plastic stick, has broken off. I called and told them the problem and they contacted the appliance place and they called me the next day. The technician came in. He was quick and he said he had to order a part. The part came in a day or two later. He came back and installed it and everything went fine. The fridge has been working fine since. AHS has been reliable so far. Today they're sending someone for this pool pump that they replaced a couple of years ago and I'm hoping they're going to replace this one.

It was an excellent experience with American Home shield. They were prompt and everybody who did service for us was very polite and professional.

My heat wouldn't set off. I submitted a claim to American Home Shield and someone was supposed to call me back coz it's supposed to be an emergency call, but I didn't hear from them until I called them the next day. The contractor was very nice and professional. He explained what was wrong and fixed the problem. The only thing I would like is if they had a list of contractors that you could choose yourself, because one of the people that they had sent to me was from 30 miles away when you have local units that’s closer. I just wish we had a list of people we could call ourselves versus them calling. Of all the people that they have sent out, I only have one that didn't seem to know what he was doing. But for the last two, three years, it's been a great experience.

My experience with American Home Shield has been fine, so far. My last claim was for the AC that quit working. The contractor they sent was great. He was very personable and seemed to know what he was doing. He found the problem right away, repaired it, and was quite thorough. He checked everything while he was at it. I was very satisfied with him. Since the repair, the AC has performed great. American Home Shield did a decent job.

I'm glad I have AHS. I'm very grateful that the service is there because being a single person, I need people that are contracted and know what they're doing when I get repairs done. I've had their service since 1999. Recently filed a claim for a leaky faucet in the bathtub, and also for my laundry faucet that needed to be replaced, and I didn't have any problem with the claims. Their reps on the phone were always very conscientious and looked up my information if I didn't have my account number. Their contractors have done their work and I’ve never had a problem with any of them. I haven't had to call anybody back to redo the work.

The air conditioner unit was not working properly. I called the 800 number and asked for someone to come out and they were very nice and said that they would send someone to come out and they came the next day. It only took 30 minutes to repair and it's working great.

American Home Shield is a good company to work with. We call all the time and they've all been good experiences - otherwise, we wouldn't still have them. We submit claims generally over the phone and just use the automated system. The contractors we've worked with have all been good. They don’t speak any English though. After the repair our appliances, plumbing, and electrical have all been fine.

Our air conditioner started humming so I called American Home Shield and they came out. The claims process was easy. All I did was call and tell them what it was doing and they came right out the next day. The representative was polite and the contractor was very efficient. He found the problem, did what he needed to do and was gone in an hour or so. It's a very good experience so far.

On September 3rd I filed for a claim for our air conditioning. I called on the phone and American Climate Solutions came and fixed it. They did a great job and everything was done pretty quick because it was pretty much hot here in Florida. It is lifesaving especially since we've had struggles and there's no way we could pay for someone to come out here and fix our A/C. It would have been way more than $75.

I don’t have any problems with American Home Shield. The last couple of times they’ve been out, they’ve taken good care of me. The people that came out were prompt and courteous.

About a couple of weeks ago our washer broke down. It wouldn't spin. We called American Home Shield and they notified somebody in this area and they were here the next day. They got it fixed with no problems. Calling them was great, they were helpful. The contractor they sent was very friendly. He's a very nice guy and very respectful. We've used American Home Shield when our hot water heater went out on us several years ago and they fixed it. They reimbursed us for everything we had put to have it done and taken care of it. They were so good. I'm really glad we're with them now. They do great work. I would recommend them.

We’ve had fairly good experience with American Home Shield. We filed a claim for airconditioning when we first started with them. That was our very first claim and that was years ago. The recent one was with our stove. What happened was it was a 1991 Jenn-Air and the blower or the air flow vent was not functioning properly. That wasn’t a good claim because it took months going back and forth to finally figure out that they weren’t going to be able to replace that piece that was broken, and they couldn’t find it anywhere. They even had hired somebody to come out and try to make it work, rig it in there, and we were like “No, you’re not doing that”. So we ended up getting our stove top replaced but it did take quite a while.

We turned on the garbage disposal and it didn't turn on. So I submitted a claim to American Home Shield. I was given the name of someone and was told that he would get in touch with me, which he did, and set up an appointment. The garbage disposal man came and he really knew what he was doing. He took one look at it and started to open it up to clean it out and it flooded the joint because it was so stuck up. He cleaned that up and said, "I'm sorry, were going to need a new one." And I said, "Well, I'm not surprised." He had one in his truck and went and brought it in and installed it and cleaned up everything beautifully. He was really efficient and knowledgeable. It was a great experience.

Experience with American Home Shield has been good. Previous repair was the one with the drain and it needed to be snaked. So it needed to be cleaned out. I submit the claim online. Contractor was good. Performance of the drain has been fine since the repair. I’m happy with American Home Shield. That’s why I still have it. It’s excellent. I’d recommend them.

Had several issues with their contractors. Had pool filter leak issue. The repairman came out and patches it rather than find the problem and fixing it. AHS considered it issue resolved. If it leaks again I will have to pay for another service call. Then had to deal with an electrical contractor that was unprofessional and did not show up on appointed time and date. Blamed it on his secretary and was rude to my wife on the phone. Called AHS to cancel said contractor and they assured me that they have other contractor in my area. They cancelled the contractor then scheduled the same rude contractor to do the service call. I called to complain and they said that was the only contractor for my area.

Absolutely excellent. Contractor was polite, well dressed, and most importantly very thorough in evaluating the problem. Repair was perfect.

I submitted a claim online because my air conditioner was low on Freon. I submitted the ticket and they assigned it to somebody that scheduled me for a week or two out and they wanted to charge me about five times the amount of Freon that is five times the price. So then I called AHS and had them assign it to the person who had come out last because they were the most helpful and they did great service. Guy came out the next day and fixed it. Had no problems with him. I gave him 10s all the way, all the way down on the review. And all is good now, my air conditioner was fairly new and it’s back as it was – it’s cold.

I've made a claim with American Home Shield on my air conditioner because it stopped blowing air. I called them and they came out very quickly and fixed definitely what they were supposed to. It was done the next day and I was very, very pleased. The contractor who came was fine. He was here when he said he was going to be here, and he was very knowledgeable about what the problem was and told me what was going on. I'm very happy that I got the service. It was fast and easy.

Our refrigerator freezer started getting hot. They sent a company out. The man came out, took the control board out of it and commenced to solder something on the back of it, which didn't seem right to me, but he said this will do the repair. And he puts it back and within three days or so, we had the very same problem. The man came back. They don't charge you the deductible the second time and he replaced the card. Under a week later, we had the very same problem.

I called American Home Shield for a claim and by automation they gave me a confirmation number and the number of the company that would be calling. They said they would be calling me within 24 hours. They did call me the very next morning so it didn't take 24 hours. The contractor came on time. They said they'd call me 30 minutes before and he did. He came within 20 minutes so that was good. He was very nice and very knowledgeable. He knew what was going on and fixed the problem – Freon. He informed me AHS under my policy would pay for a specific amount of Freon and anything over it I would need to pay for myself. The air conditioner has been working fine. Everything went according to plan. Even though it was summertime, I'm able to get somebody to fix the problem within 12 hours. I was happy about that. AHS has been excellent, prompt and they got the job done.

I filed a claim for my dryer. It would turn on but nothing would dry. It just turned in circles and the heating element wouldn't come on in there to dry the clothes. It happened from one day to the next and the day that we noticed it, that's when I filed the claim online. The one thing that always bothered me about it is that I cannot do the file online underneath my own personal account. I have to file the claim outside of my account which doesn't make sense to me whatsoever. It just seems to me that it would be a lot more beneficial if a person logs into his account, there's information in there already that could populate a same deal and then you just go on from there, but that's not possible.

The first contractor who came out did not want to do the job and did not ask for copay. The second contractor was wonderful and did a very good job. Customer Service did a good job in locating a second contractor to complete the work.

Over the last 4 years, I've had some major claims with AHS - no issues, no problems. They did what they said they would do. All were fixed on a very timely manner. They replaced a couple of air conditioners over the last four years. They replaced a part for a stove and a part for a refrigerator. But my recent claim with them was a garbage disposal that was jammed up. I saw the casing was leaking so I called them. They responded right away and it was the next day or the day after the guy showed up. He was in and out of my house in 45 minutes.

Great customer service and they're prompt with filing a claim and getting a representative to our house to work on whatever problem we have. Recently we had a problem with our garbage disposal. It started probably about a week or two before we filed the claim. We're looking into it because it was starting to make a noise. About a couple of days later it finally went out completely which then prompted us to go to American Home Shield and get it looked at and replaced. My wife called in and submit the claim over the phone. I wasn't on the phone myself but from what my wife told me, the representative was very friendly. She didn't have any problems with setting up the claim. She was very fast and courteous. The contractor also did a good job and we have not had any problems with our garbage disposal whatsoever since he came out and repaired it. It's been working wonderful.

I had problems with the air conditioning unit. I called it in to American Home Shield and they gave me the phone number of the company that was coming out and it was good. They did exactly what they said they were going to do. It's been working well since. I dropped AHS before for another provider but since they made some changes I opted to come back to them. AHS has been good so far.

10/21, we contact our home warranty, American Home Shield, to send out a plumber. They schedule one to come between 2-4 on 10-22. I schedule a 1/2 day to meet them. 10/22, plumber shows up at 6:30 and asks if he can come back the next day with leak detection equipment. 10/23, plumber shows up with no leak detection equipment. He checks the valves behind the shower. He then proceeds to break a hole in the stucco outside the house to check and see if it is wet. He calls another plumber that tells me the leak must be in the slab and they have to check with AHS to see if they will pay for the isolation test to find the leak. He tells me I can call them as well and that they would be calling that evening. I call AHS and they tell me they will have to wait for a report from the plumber and that it is not my responsibility.

My most recent claim was back in July. I called them about my air conditioner and within a week they were out there. The claims rep I talked to was very professional, upbeat and efficient. The contractor they sent out was very professional as well. He arrived on time and he got the services done correctly. Since the repair, the A/C has been fine and doing well. I'm completely satisfied.

Soon after we purchased our home our hot water heater started leaking and was replaced by AHS in October of 2010 by one of their contractors - Waldorf Water & Gas. The contractor told me that due to changes in code I would have to pay $460 (should have just been $60) to get the water heater replaced and inspected with the new code. As I was new I paid the amount and never questioned in. Ripped off $400. After a year it occurred to me that an inspector had never contacted me so I called AHS who then sent another company out to reexamine the work and schedule an inspection (apparently the original company went bankrupt). As the initial job would not pass inspection the hot water heater was reinstalled and inspected. This week (October 2014) the hot water heater started leaking. AHS sent out a company who inspected the hot water heater and said that it was leaking internally and that they would not work on it because it was still covered by the Manufacturer's warranty. I called AHS numerous times speaking with several different customer service reps who all agreed that they would not cover the hot water heater because it was still under manufacturer's warranty.

So far I'm waiting on almost month to get my dryer fixed. Made a call for service, had to wait a week until someone showed up. Then they needed to order parts and in 7 to 10 days they may be in. They showed up in a week and the tech tried to fix the machine. This didn't work and we were offed a 50% buyout on the dryer or they can try again. Now more parts are on order and maybe in a week to ten days we might have a working dryer. I have to go out and buy a new dryer because we can't continue to run to the laundromat every other day to do laundry. Getting someone on the phone is almost Byzantine, apparently there are no Supervisors around, and as long as the tech says the dryer can be fixed, they will continue sending someone out. I'm getting a bad feeling about this company and seeing that there are 20% negative comments (2 stars or less aka Dissatisfied and Angry), I'm regretting not looking into them more before plunking down my hard earned cash on this deal.

All my interactions with American Home Shield in filing a claim was done electronically and it was good. I had no problems with them. I had a garbage disposal fixed and some plumbing issues a while ago and all the contractors they sent out was fine. I'm satisfied with their service and it was an excellent experience.

Furnace not working properly... turns out I need a new thermostat.

My most recent claim with American Home Shield has been the best this year. I think it was my dryer that was messing up, so they fixed that real quick. It was a Sears product, so they had someone from Sears close by to do that. Now it is working good.

Everything was perfect in submitting claims to American Home Shield. Their reps were very nice and are always nice when I talk to them. Everything was good with the contractors they sent too. It has been excellent.

The contractor was on time, professional and helpful. He completed the cleaning of the clogged kitchen drain, cleaned everything up and gave us some helpful hints for going forward.

Parts retrieval is the main difference between slow and quick repair!

AHS provides quick responses to questions and requests for service and they do well with the follow up.

American Home Shield is a good company. When I filed a claim, it was handled well and quickly. They were knowledgeable of what I needed. The gentleman that came to my home was very outright and informative, and communicative also. He gave me a lot of information that I didn’t know, little issues that could cause problems, and helped me out for preventative maintenance. It got repaired but a couple of days later, something still wasn’t right; it had a leak. And when I called them back out, they discovered a whole mechanism in the little door on the bottom had to be replaced, so they ordered the part. They got it back quicker than expected, so it was repaired earlier than I anticipated. Now it’s just as well as like new. And I wasn’t inconvenienced as much as I thought I was gonna be. That was a good thing.

I was a little disappointed with American Home Shield. My hot water tank went out and I was under the impression that all I would have to pay was the service call. The claims representatives were courteous. I didn't have any problem with them. I contacted them and they sent out the contractor who told me it would take 2 or 3 days for him to order the hot water tank. And I paid the service fee for them to come out. But unbeknownst to me, it ended up way more than just the service call. I had to pay the service call and almost $500 with what we covered in the fine print. You don't know that until something goes out that you thought was covered. They're like, "We cover this and that but we don’t cover this and that."

I didn't have a problem submitting a claim at American Home Shield. They took care of it right away. The contractor arrived promptly. He did a thorough examination to see if the washer could be repaired. Then he filed his report with American Home Shield, that it was just cheaper to buy a new washer instead of buying all the parts to try to repair it. And he took care of it. They've been great for me. I guess it just depends on the nature of the problem, like with the washer, they had somebody out here the next day, and then I had a new washer within a couple of days. With the air conditioner, it might take them longer; it took them a couple of days to come out and check the problem. Overall, they have superior customer service and are easy to work with.

It's nice to have American Home Shield available at our availability when we need them. It's nice to have that as a source of comfort when things go wrong around the house. Things do happen and it's nice to know that we can get things taken care of without breaking the bank. My experience with them has been good, efficient and professional.

My experience with American Home Shield was fine.

The AC was not working very well. AHS responded fast and were going to send someone except for the weekend because the temperature was not over 100 degrees or something. The system might be a little old, but it's not too bad so we just cancelled the call. I would rather have technicians going on the weekend to figure out what the problem is instead of waiting until after the weekend. 100 degrees is horrible, so I can't imagine waiting in the house for 2 days until the temperature is 100 degrees and then they can send someone for emergency. But it was 90 something.

I had a problem with my pool. It was leaking so I called American Home Shield. The contractor actually was scheduled to come later but he called and came earlier. He fixed it right away within half an hour and we didn't have any problem since. I've been satisfied all the time whenever I called them out. There were only one or two times they had to come back because they didn't have the part and had to order it. But it's been good so far.

I have been a customer since 2008. Over the years, the service with the company has gotten decreasingly worse. Case in point this last year. Back in February, AHS sent a plumber to check a leak. He came out and stated there was no leak and left. A week later, the leak began again. AHS told me I would not be charged another service fee. I was. I was told they would reimburse me. I have never seen it. Said plumber shows up and in a matter of SECONDS locates a quarter sized hole in my pipe the first plumber failed to see. They repair said pipe. Now here it is October and the pipe is leaking AGAIN! I called AHS. They sent another plumber out. I am WITH the plumber when he calls in and he states "the pipe is cracked and I do not know what caused the defect."

Submitting a claim to American Home Shield is easy. I’ve done it before. The contractor seemed very cordial and was neatly dressed and went right to work after he explained what he was trying to do. I don’t have any complaints.

We’ve had American Home Shield for quite a few years now and they’ve been very responsive. Every time I call them, they responded positively and the people they send out do great work. Just like the claim we had about the leak in our plumbing. I called them and told them what the problem was. The lady that answered was real nice, verified my address and took all the information down. She told me who the plumber would be, gave me the phone number, and said they would be calling within 24 hours. The plumber did call, came out, I showed him what the problem was and did a great job of fixing it. He was a real nice guy who did great work. There was no problem with the performance of my plumbing since the repair. We’re happy with them so I would recommend them to anybody.

The air conditioner never stopped - it just started freezing up. It started on Monday, and they came and repaired it Tuesday. Submitting the claim was very easy and the representative was awesome, very knowledgeable and very thorough. The contractor came in and looked it over, could not find anything wrong at the time, but when he left he said, "I'm just gonna leave my ticket open and we're gonna let it run overnight and if it freezes up again, I know what it is for sure," coz everything was working while he was here. Sure enough that evening, it did the same thing: it froze up. I called him immediately and he said to just shut it off and he'd be here first thing in the morning, and he was. It worked excellent. It was very good, very impressive. I would definitely recommend AHS to a friend.

We were having an issue with our microwave where it was shutting off. When submitting a claim to AHS, most of the time I do it online or on the phone and I haven't had any issues on the past couple claims that I've had. I had a pleasant experience with the sales rep and the contractor they sent was pleasant as well. He knew what he was doing. It's a clean and seamless process.

Carbon monoxide leak in the furnace in the attic -- something cracked or something within the furnace, so the gas company came out and they had to shut off the gas in the attic. I called American Home Shield and submitted the claim. I also asked them to look at the air conditioner when they came out because it wasn't cooling down as much as it normally did. The claim went through fine. They assigned it to someone who came out and looked at the problem. They were saying that it's not covered under the policy, so that was a problem for me.