American Home Shield Reviews

We’ve only had good experience with AHS every time we’ve used their service. When our upstairs heater wasn’t working, I submitted a claim to them online and it was easy. I then called at night and the contractor came out the next day. The guy was nice. He came in, did the work and left. He wasn’t here very long.

One of American Home Shield's representatives called and told me that if I compared their contract with others, AHS covered more, especially in terms of the different parts that they covered. So, I checked the contract that he sent me and the other companies' contracts, and that was right. So, I signed up with them and I've been with AHS for two months now.

I had my very first claim with American Home Shield and I liked the convenience of going online and being able to book fast. That was probably the most convenient part of what went on, especially when you’re dealing with a repair that you’re not necessarily happy about or that’s giving you an inconvenience or some kind of discrepancy. The claims process was fast and easy. The website is pretty cut and dry, and someone got back to me relatively quickly. Then it was good to go.

There was a slow leak coming from the tank in the toilet in the master bath, so I got an extremely high water bill. I called American Home Shield, and they sent one of their providers out. I was sick at the time too and I had fallen asleep on the sofa. But at about 9 o'clock that night, I heard what sounded like a toilet flushing, and I assumed the problem in the the master bath was fixed.

The tech American Home Shield sent kept me informed as to when he was coming. He showed up on the day that he set and his demeanor was very nice. The refrigerator had a clogged water line. It was fixed and I paid for it. And everything has been working perfectly since the repair.

It was around 20 below zero and our heat went out, so I filed the claim with American Home Shield online at around 1:00 in the morning. The contractor came out by 8:00 in the morning and fixed it. He was very friendly and knowledgeable and he did a good job. By 10 o’clock, everything was back to normal. He was in and out fast. It was a bad ignition that went out, but everything has been working well since he left. American Home Shield has been good. I’ve had the warranty on our property for about a year and a half and it is valuable and worth it.

There was a noise coming from my heat when I turned it on and it looked like something was loose. I called American Home Shield which was very easy to do and the contractor, Myers, came the next day. I loved them. The rep was so nice, respectful and explained stuff. He also saw that one of my pipes was loose which he said was shooting out carbon monoxide too and he fixed it. He told me he put it back together. AHS provides great service. I had some more letters coming in from different home warranties, but I have had AHS for a while, so I try to keep it. I am very satisfied with them and I always recommend American Home Shield.

I had a dryer and it wasn’t operating properly. It was clogged. I asked the young lady from American Home Shield who was talking to me if that was something that they cover and she said yes. So we set up the appointment. Everything went smoothly there. The gentleman came out, and my son was there to let him in and do his thing, and he did what he had to do.

I call American Home Shield for my claims and I recently had one for the washer and dryer. They sent out Bear Plumbing and guy was very helpful. Overall, I've had an excellent experience with AHS.

Our fridge and dishwasher were not working. American Home Shield sent out Sears tech multiple times and the issue was never fixed. I called AHS back again. It was a nightmare. I questioned to speak someone in the management and the rep told me how no one was available and the only thing that she could do was escalate it to her supervisor. She kept putting me on hold. Eventually, she acquiesced and told me that another contractor would come to resolve the issue. CD’s Appliances then came and everything was resolved. But their technician said that the person who was here last did not configure the device properly and it could have caused a fire in my home. Everything has been running smoothly after the repair. Outside of my one experience, it has been problematic. AHS kept sending the tech, the tech sent the diagnosis to the department, and they kept going back in the loops. It was a difficult process.

My experience with American Home Shield was great. My fan had stopped running and the service guy from World Class AC had to replace a little piece in it. He came in and he was in and out. It was perfect. I did the claim over the phone and I had a nice experience with the AHS rep. They were trying to get everything done for me. I ended up calling on a Saturday. So, it took a while for them to get somebody to come out. Nobody came until Tuesday. I would like AHS to get their guys to call us earlier than 48 hours because now I got another problem going on at the house and I called them to do the service. And we have to wait for 48 hours. So, they didn't contact us to make appointments.

I call American Home Shield to submit a claim and tell them what needs to be done. They may have somebody contact me, and then they come out and fix the problem. I've had a few things go wrong and the contractors have been all great. I've had good experiences with them. Sears came out for my washing machine, and I recently did a claim for my garage door opener. I had to change on the contractor because they were gonna come out in three days. And then it took a week because I had to switch days because I had a doctor’s appointment. I've had American Home Shield for 14 years and they've been good.

Our door was stuck and it wouldn’t go up and down. I called AHS for service and they deducted the $75 out of my account, but my daughter paid it with her debit. They were supposed to take it out of the debit account and not my checking account. We put in the claim over the phone and I think that’s where the problem happened. Anyway, the guy who came here was a very nice person. He took some parts off the motor, cleaned it all up and aligned the Safe-T-Beams. He was very fair and he gave me a little class on what to do when I ever have the same problem. Overall, I've gotten a good response and I recommended American Home Shield to a friend who lived across the street and just sold his house. He bought another one by the beach. I gave him American Home Shield's phone number and he told me that as soon as he gets settled in the other house, he’s gonna call and get a contract with them.

I filed a claim online with American Home Shield for our garbage disposal that quit working. I like the online process. It’s fast. You don’t have to sit on hold, and right away, they give me who the claim has been assigned to and a phone number, and a way to get a hold of them. This time, because we submitted the claim on a weekend, we did not get a response back until Monday. But we had a problem with the furnace, the heater, a couple years ago and we heard back within 12 hours. So, their response depends on what the issue is and whether they pick somebody here that’s in town which is a small town, or if they have to come a little ways. Luckily, the last two times had been here in town.

American Home Shield's online claims process was very easy to do. I filed a claim for a plumbing issue and the contactor came out in about 48 hours. The tech was very professional. He did what he could to repair, but he went over and beyond, and he had to order a little piece. He came back last week and finished installing it.

American Home Shield's guys work very well and I recommend the warranty to people, the first-time buyers at least when they're buying a house. When my pump heater wasn’t working and the motor just kept running, the company that came was Comfort Zone. They came really fast and fixed it right away. They explained and did good. Aside from that, the reps at American Home Shield also answer fast and are really helpful.

Some of the power in our house wasn't working and it was really weird. Certain things in the house didn't work and it was kinda random. Later, we figured out that it had to do with how much electricity the appliances or lights were pulling. There's a certain amount of voltage coming into the house and there are two wires that each carry half of it. One of them was disabled so we were still getting power, but half of the power we should get. The air conditioner, our stove and certain things that take more power wouldn't work. I submitted the claim with American Home Shield online and the experience was good. Plus, in the end, it was easier than calling.

Every time need to call AHS you are on the phone over 30 minutes. On Jan 15, 2019 I received an email that AHS will pay for a new air handler. I had to get a new unit and send them the receipt to show that the work is completed and they can agreed partial payment. On Jan 21 I sent the receipt. A month later, I called and they had to research the payment.

Updated on 07/30/2019: I have been with AHS for over 6 years. After having a few issues to go unresolved, I wrote a review in the company. I received a letter a couple of months later advising my contract would not be reviewed. I called for an explanation and to see if it was retaliation for the review, I was told it’s their decision to renew or not. I have recommended some family and friends to the service and have yet to receive my $25 referral fee. As long as you don’t complain and just deal with poor service.

Contacted AHS on 1/2/19 on my heating wasn't working. A week later, a contractor from Sweet Mountain Air came out and left saying it needed parts. A week went by, we never heard from him. When I called, he stated he was busy and will take a look at his work order in his truck and get back to me later. Sure enough, he never call us back. When I call AHS last week on 2/13, and spoke to an associate. She said that she will contact this contractor for their diagnose and get back to me within 24hrs. Today, 2/20 they still never call me back. I am currently on the phone with one of their associate and she said they did not receive the diagnose from the contractor. She said she would need to contact the authorization department for further instructions.

Not sure what country their customer service department is in but it is awful. My family used 2-10 home warranty for the last 10 years. Our new house has a pool so I switched to AHS since they cover pools. I will be cancelling and going back to 2-10. Our furnace went out in October 2018. They assigned a local company and after 8 weeks and 8 service calls they finally fixed our heat on December 5th. I get an email notice that I have a $100 late fee. Call up customer service and the first guy I talked to I literally couldn't understand him. He couldn't explain the late bill only that I owed them $100. After 30 minutes I asked for a manager. The supposedly supervisor named Jay was absolutely no help at all. Remind you the last visit was on Dec 5th and this new unexplained bill is from January 25th, 2019.

I got a call from AHS's pool professional vendor within minutes of putting the repair request on the website. The repair company came by first thing the next day and had the issue fixed that day. Great service and great value.

American Home Shield's claims process was very easy. I had an issue with my washer and dryer, and it was my first time to file a claim so I did it over the phone. A repairman came out fairly fast, and he was very nice and professional. He was unable to fix them right then and there. He ordered some parts, and then he came back about three days later, and he was able to finish the job. So, the units are working fine now.

The freezer of my refrigerator was leaking water and freezing up under. I submitted a claim online to get it fixed and American Home Shield got OKC Appliance King out in two days. The tech was very nice and he was there right when he said he would be. He cleaned the refrigerator out, but he said the problem could happen again. He had seen it happen with just about every refrigerator he had ever worked on. But I haven't noticed anything being a problem with the freezer, so hopefully, there won't be any more issues.

I’d recommend American Home Shield. When my refrigerator was not working right where the fan was making really loud noises, I called American Home Shield to submit a claim. Everything worked out fine and there were no problems. The technicians from Buster’s Appliance came out and they were really nice. The first guy came out and when he came back out to put something in, he had another guy with him. The service was great.

The AC was not working correctly, and so American Home Shield sent somebody to come over here and checked it out. I submitted the claim online and after a day, the contractor contacted me. I was working at the time the contractor came. I let them in, go do his thing, and then he was done. He seemed to be a good guy and did what he was supposed to do. It was a really quick experience.

The furnace went out and we filed a claim with American Home Shield. The contractor sent by AHS came out and diagnosed the problem as the furnace needing a fan and another part which they replaced. It took several days for them to repair it. But within a couple weeks the furnace went out again, so they came back. It was a Sunday and even colder then, but they came back quickly the second time and fixed the furnace, and we appreciated that.

I had a light bulb burned out in my refrigerator. I called American Home Shield and they sent out a tech from GE Appliances. The tech who came out was very timely. His name was Mark and he was very nice and friendly. Everything he did was good. It cost me $108 to have the bulb replaced, but the tech knew exactly how to do it. I paid for the knowledge. He even promised to send me a couple of extra light bulbs, which he did on his own. It's the only claim that I had with American Home Shield so far and the service was good, but it was overpaid for what was done.

I filed a claim with American Home Shield over the phone for my air conditioning that quit working. It was easy to do and the response time was very good. In about a day or two, they got somebody out here. The initial guy who came out and took a look at it didn’t say too much. But, the guy who actually came and fixed it was awesome. He was very nice, friendly, and talkative. He explained what he was doing and everything. Since the repair, the air conditioning unit's performance has been good.

We had a plumbing issue in our kitchen and I called American Home Shield to file the claim. I prefer talking to a person and the customer service reps have been wonderful so far. Still, I hope the wait time when someone prefers to talk to a person is shorter. The contractors AHS has sent out have greatly improved from about few years ago. The Lindsay Company was the contractor of our kitchen plumbing issue and the guy who resolved it did a great job. I've been with American Home Shield probably for 30 years now and if I didn't like them, then I wouldn't use them. I'm also a real estate broker and I refer them to my clients. It's wonderful to be able to say that American Home Shield is very responsive. I usually get a response the same day and get scheduled then I know when I'm on their schedule by the next day at the latest.

I requested American Home Shield that same company be sent to come out and look at the hot water heater that is in our rental. They kept coming out and saying that the problem was not the hot water heater. They first said the temperature on the hot water heater had two units and they both had to be set at the same temperature. They said that was not what was causing the problem so they left. I called them back out because the heater still wasn’t fixed. The turnaround on that was fine and it didn’t take that long. They drained the hot water heater completely to see if that would fix it, which made no sense whatsoever.

There was a small leak underneath the garden tub in the bathroom and it was within 2 days from the time we reported it to American Home Shield to the time the techs actually got here to fix the problem. They found it right away and repaired it. We've had American Home Shield since we've had this house, maybe six years and they've done a great job for us. I usually get in quickly when I call, if not, right away and they easily handle us well. Plus, the techs that they send are very professional. They go right to work, tell us what they've got and know what the fix is.

We had a leaking toilet situation, and a contractor sent by AHS came out. And it was really interesting from the standpoint that they are GPS-ed on their vehicle, so we knew exactly where they were and how long it was gonna take to get here, and who was coming. They sent a picture of the repair guy, and we could see that he was 14 minutes away, and I thought that they were really good service. They were totally professional. I was pleased with them.

The water heater wasn’t producing hot water anymore and the pilot light seemed to be continually going out. We had to make three calls to American Home Shield before the matter was properly resolved. We had three water heater claims all within a month. We’ve been using the website and it is reasonable and fairly straightforward. We had the first two people come out and say, “Well, I don’t know. We think we can get it working.” They got it working for half a day, then it just conked out on us and it wasn’t until the third visit that things got fixed. It took about a month for it to be resolved. We’ve also filed other claims in the past and they were resolved fairly quickly and fairly reliably. The worst experience we had was for the water heater in the sense that it seemed to be that we had to continually keep asking for them to get things going. Nevertheless, my experience with American Home Shield is reasonable and I’m satisfied.

My heating unit was shooting out cold air more than hot air. American Home Shield sent people over from C & R Plumbing and Heating and they were very kind and easy to talk with. I would have those guys back again in a heartbeat. They weren’t here very long, but they had checked my heating unit and the problem turned out to be a wire in the thermostat. A new thermostat was put in and the wires were crossed. While the heating unit runs much better, I still question whether it is running efficiently. The heating unit is 22 years old and I'm sure it could be more efficient if it was upgraded. I like having American Home Shield though, and I would surely recommend it to everyone.

My dishwasher wasn’t working so I submitted a claim over the phone. The process was easy and they got somebody out here quickly. The tech was very conscientious. He explained what he was doing and made sure that I felt comfortable during the whole process. Since then, the dishwasher is working excellently. I would recommend American Home Shield and in fact, I have.

Submitting a claim to American Home Shield is easy. I've done it over the phone and online but submitting online is quicker. For the recent claim, I had a leak under my kitchen sink and as soon as I set up the appointment, I contacted the contractors because it was more of an urgent issue. I previously had an experience where it took them a while to contact me, so I had to contact them. Every time the contractors would come to my home, the interactions have been fine. They were able to make the repair the last time they were here.

I had a refrigerator that needed to be replaced and American Home Shield replaced it, but it came in damaged four times before the one that wasn't damaged came in. It took almost two months. It wasn’t the fault of AHS. It was the fault of GE for the way they packaged and shipped their refrigerators. I have Airmax as my air condition heating contractor, so when the pilot light control was dirty, I called them. When the tech came, we called American Home Shield to clear everything and then he could go to work.

I had some things that were slow, a toilet that needed to be repaired and two of our tubs needed to be unstopped, and American Home Shield did well with all of that. I submit claims with them over the phone. Getting through to them was timely and their reps were great. Also, the technicians they sent out were professional and the quality of their work was good. I would highly recommend AHS.

I've always submitted my claims to American Home Shield through their website and their claims process has been very easy. Our first issue was with our refrigerator and it was handled by Sears. The service was poor and it took us almost five weeks to get our freezer back up and running again. There were four different visits by Sears and they sent parts three different times. They never went and got a part. They had parts mailed to us and we had to alert them when the parts arrived, then they had to schedule a follow-up appointment to come. They replaced the same part multiple times, which did not fix the issue. They had the same repairman come three times, then they sent a different repairman and he had it fixed within a couple of hours.

We had a leaking toilet and I submitted a claim for it through American Home Shield's website, and they contacted us through a repair company. I put the claim in on a Saturday, and the contractor contacted me the next day since it was the weekend, and we set up the appointment. And then, before the appointment happened, they contacted me to let me know when they were on their way. Then they came out and they made the required repairs.

I phoned in an electrical claim to American Home Shield for one of the plugs that burnt out and that I tried to change myself and screw up. A contractor was dispatched out within 3 days and he got it done in 20 minutes before leaving. Somehow I crossed something since one side of the plug worked and the other side didn’t and I couldn't figure out what I did when I tried to change it. But everything has been functioning fine now. Having American Home Shield warranty is well worth it and it has paid off so far. I had a sump pump go, I had a garbage disposal go, and I had a switch go. I've had a warranty on another house before and like anything in any kind of warranty, it is a hit-and-miss. Still, I give American Home Shield's information if a friend is interested in getting them.

The heater wasn’t working and American Home Shield responded quickly to my claim. Dawson’s Plumbing came out and the problem was fixed, and I'm happy. As a property manager and also a real estate broker, I would recommend AHS to my clients as the first company to go to and get that coverage.

We have had American Home Shield for many years and they have always been great the couple of times I used them last year. It is also easy to submit a claim over the phone. When I had an issue with the heater not coming on, AHS sent Absolute Heating & Cooling. The contractors showed up on time and knew exactly what was wrong. They fixed the heater in a short amount of time and they were gone in about an hour. The heater has been working fine since then.

I had an issue with the water heater and put a claim with American Home Shield online, although I would rather call on the phone. I went several times with AHS over the years on my iPad, where I did my emails, but usually, I get frustrated, so I looked up the phone number and called them instead. The plumber was from Moreno Plumbing. We have had them a time or two before over the years and they were great. But I can't say that for sure on all of the contractors since I've had a couple of problems over the years.

Our water heater is in the attic and there was a leak. I filed a claim for it online and the process was simple and really good. Sirius Plumbing was sent the same day I filed the claim so I was really happy about that. The contractor was very professional and really nice. He just fixed the problem and it was done in one visit. There was no overselling and it was good. I’m glad we signed up for American Home Shield.

We smelled gas in the house when we moved in. I called in using the American Home Shield 1-800 number and gave them my name and address and told them what was going on. Unfortunately, it happened on a Friday afternoon and getting somebody to come out on a Friday was hard. I called the gas company and there was a leak at one of the valves that was underneath the floor in the den. They removed the meter, so we didn't have to worry about being in the house with the leak because there was no gas. We were without gas for a couple of days so we just got space heaters to tough it out.

We had a variety of things in our pool that weren't working. It seemed like the pump wasn’t working correctly or there were some electrical issues. We don’t really understand pools because it's our first time to have a pool. American Home Shield sent Knock Out Pools. They were great and they fixed the issues. I did the claim over the phone because online, I could only select one thing at a time, and I had a couple of different issues. The rep I worked with was very helpful. It was easy to get a hold of her.

Our oven stopped working. We could still broil but we couldn’t bake. My husband filed an AHS claim online and somebody came and checked in about four days. But the tech had to order parts so he had to come back another week and a half. He was excellent, though. He was also quick and fast and he didn't make it seem too difficult. Then after the repair, the oven worked perfectly fine.

The last couple interactions I had with American Home Shield have been very good. Recently, the water was not hot in the shower downstairs, and they sent a plumber who fixed it. We had a plumber before who was horrible. It was really bad and they didn't fix anything. But, AHS took care of it. This company is a good place to have your house protection.

We got what we paid for with American Home Shield. The dishwasher stopped mid-cycle. We wanted it fixed right away and it was. I filed the claim online and it was very simple. It took two days for GE to come out. Plus, the contractor who came was very professional.

We had an issue with our oven and our washing machine and I called American Home Shield to report it. The contractor came out in a very timely manner, looked at it, and got back to AHS. They told the contractor to go ahead and fix it, and within a few days the contractor had the part, came back, and installed it. Everything is working fine and it was a quick process. The tech was very friendly and very helpful.

I usually submit a claim with American Home Shield over the phone and I'm going through the prompts. When I had an issue with my hot water heater, a tech came out the next day. We talked about what was going on. He was extremely professional. After the repair, everything has been fine. American Home Shield has worked for me in the past, and it’s done very well. This time, because of a few issues with the hot water heater, it's just okay. They covered the hot water heater but they didn’t pay at the same rate that I had to pay when I bought the hot water heater. Nevertheless, I've recommended American Home Shield to others.

I was having a problem with my heating system and my my electric bill was going up. I called the contractor over and they came to fix it up. I would recommend American Home Shield. They're doing a very good job.

I had a leak coming from my faucet. I submitted the claim for that with American Home Shield online and their website was easy to navigate. J & M HCP, the contractor sent by AHS, contacted me quickly within a short amount of time and we were able to make the service time work. When the techs arrived, they were able to make the repair. Everything has been working great since the repair and I haven't seen any problems yet.

We've been with American Home Shield for a long time and back in the day, I could just call them and it was not a problem. Now when you call them, you're on hold forever. I don't know if they have enough people manning the phones. So, although I would really much rather speak to a human about my claim, if I can, I try to do it online as it is easy. I also don't have time to wait. Other than that, my experiences with them have all been positive. When the microwave was kind of sparking, I submitted a claim and my appliance called me that afternoon. Two days later, the contractor came and they were on time. They were also very clean, courteous and professional. They did what they needed to do and the microwave has been working great since.

I filed a claim online for the water heater that wasn't working. RDN Plumbing, the plumbing company that American Home Shield uses, came out. They diagnosed it and ordered the part. They came out the second time and put the part on. Then, they came out the third time because the hot water heater still was shut off and we were without hot water. And, they said that the reason was that we turned the temperature up too hot, so it shut itself off.

Submitting a claim to American Home Shield was easy. When my heater was not blowing out anything and kinda went out, I was sent a technician who took some part that he said was broken or was not good anymore. He replaced the part and the heater started working again. It has been back to normal. The technician who came was professional and polite. He was quick with the job he did and he didn't mess up anything. He had me sign the receipt which I did not get. Also, I forgot to ask as I was not able to get any paperwork back where he had finished the job. Despite that, I think I did a good thing by getting American Home Shield otherwise, it would've cost me a whole lot more money than $75.

Our garbage disposal was pretty old and it was leaking. I booked for service and got a response from American Home Shield immediately saying someone would contact me. The plumbing company called me the next day. So, it was all pretty quick. It took about a week for everything to be completed and that was only because the plumbing company was pretty booked up that first week, so they couldn’t get me in for a few days. Also, this wasn’t an emergency, so it wasn’t a huge issue. Nevertheless, the plumber who came by was able to make the repairs that morning.

When my heater wasn’t working, I called in to American Home Shield to do the claim. I guess they called A-US Air Conditioning of Texas and then they called me and made an appointment. The technician who came out was great. He communicated. He explained everything to me and fixed everything. The heater wasn’t clicking on so he exchanged some wire and put something else in and now it’s working.

When my refrigerator was not cooling, I filed a claim online to American Home Shield. Their online process was fairly easy and I received a response within five minutes about their contractor. The technician from Rocket Repair tried twice to repair it but whatever he was doing wasn’t working. The strip that goes around the door was replaced as well as some circuit on the back, but the refrigerator was not cooling still. It is a very new LG refrigerator so it’s not a cheap one and it's only two years old. I had to contact AHS again and someone is supposed to come out to figure it out.

AHS charged me for nothing! I paid extra to get AHS in hope of a better service. However, this turned out to be an illusion. Recently the faucet to my washing machine supply leaked and AHS refused to replace even though it was a covered part. In addition I am charged a service fee even the plumber wrote me a $0 bill. AHS, stop ripping off people and return my money!!!

It seems American Shield is running scam along with their plumbing contractor to deny the basic Faucet issues and giving illogical reason like faucet/valve is broken due to excessive force and not covered as part of regular wear and tear. They are charging $75 for doing nothing as part of service request. Hugely disappointing. Plan I had signed up for was: ShieldComplete.

American Home Shield seems to be very effective and reliable. My family recommended them when I moved out here to Washington. AHS has done great for them they've done great for me. Every time we’ve had any issue, whether it be big or small, they’ve been able to handle it immediately. I prefer to make claims online as it goes by the type of appliance, whether it'd be water, plumbing or electrical. One time our water heater wasn’t connecting so every time we’d take a shower, we’d have cold water. I went online to let AHS know what appliance was having difficulty, and they sent Snappy who got a hold of us right away. Darrell, the technician that came out, took a look at the heater and it turned out it just needed to be cleaned. It wasn’t igniting so he dismantled it, and within 10 minutes, he had it up and running and we haven’t had any issue since.

I called for simple stoppage in our tubs. They sent a contractor who didn't bring his own tools, didn't snake either drain, didn't have the paperwork afterward to write a proper receipt, didn't bring ANY replacement parts, I had to drive the guy to Lowe's to pick up the part and I had to pay for it, AND they told us that we had to pay the $75 fee on the spot. When I called customer support to see why I would have to pay for the replacement part they stated that some companies have us pay for them up front and we get reimbursed.

When I submit claims with American Home Shield, it's always online since I can never get a hold of a representative on the phone. I'm on hold forever so it's so much faster if I do it online. The confirmation from the contractor comes automatically and I usually get a call from them within 24 to 48 hours. I've had two issues and the second one was when the valve in the bathroom sink was leaking. AHS sent the contractor, ASAP Plumbing. This last time, when they replaced the valve, one of the valves started leaking after they were gone. So, I had to call them back and told them that there was leaking under the sink, but it took them close to a week to come back and fix the valve because it wasn't fixed the first time. If they didn't fix the issue the first time, they should have come back within the day instead of telling me on a Thursday that the next available appointment would be on the next Monday.

I had a plugged sewer drain that went out to the street, and AHS sent A-American Plumbing, who cleared it. They used a rooter and I'm very pleased with their work. The customer service of AHS was very accommodating. Everything they did was perfectly fine.

American Home Shield sent somebody to look at a dishwasher and a refrigerator problem. The dishwasher had a faulty piece that was breaking that wouldn’t stay set. The contractor came out in a timely manner, ordered the part and put a new part in. And with the refrigerator they could not find a replacement part, so they replaced the unit. The claims were done online and then they followed up with a phone call. It was pretty simple and easy. The contractor who came out was excellent, very nice, very professional and explained everything to me. The same contractor came back to do the follow-up, to fix the dishwasher. AHS do outstanding work and I recommend them.

I had an issue with the heater, the pump, and electricity in my pool. I did a claim with American Home Shield via online and it was easy for me to do. When Aqua-Brite called me, I wasn't gonna be at home when they wanna come in, and I told them that I wanted to be at home with them, because I wanted them to explain the procedure and what they were doing. The guy I spoke with said it would be fine to cancel it and that I had to call American Shield. And that's what I did. I canceled it, and then I submitted a claim again. And that time, they could come in our home when I was here. AHS sent the same company, Aqua-Brite.

We do laundry on weekends, and one of the dryers was out. It was running, but it wasn't heating. By the time we realized it wasn't working, a bunch of the loads were already washed, so I had to find a laundromat and dry them. I also went to American Home Shield's website to submit a claim for my dryer and Appliance Doctors was on time and they did their job. A tech came out first thing Monday morning and changed the thermal fuse. American Home Shield is a good company, and this is my third year with them.

Water was not going down the drain and it was overflowing. I went online, submitted the claim and made the appointment. American Home Shield suggested Grade A Plumbing Inc. The guy came out, figured it out, and it was a backup. He was pleasant, and he fixed the drain.

I've been with American Home Shield for years now and I have recommended them to friends. Their fees keep going up but they're the best way to go because you don't have to worry, especially if your air conditioner goes out as that is a big number to come up with for some people. I moved to my home in 1996 and since then, AHS has kept my air conditioner and furnace working like new because they would come out and replace parts on it.

I had some leaking valves and valves we couldn't turn off. I submitted a claim to American Home Shield. The first experience wasn't bad but the second one's been a problem. The first experience was the first one that I have ever dealt with. AHS got Sirius Plumbing out here. My experience with Sirius Plumbing was great. For the second one, we had some other leaking valve issues we weren't aware of on a washer, and AHS set it up with another contractor, who we had some issues with. The tech was running late and he got sick. And then the original scheduling was the wrong day from what they had set. The tech had a scheduling conflict. He contacted my wife and told her that. He was gonna have somebody come out the next day but no one showed up and we didn't get any callbacks.

The refrigerator wasn't working and I called American Home Shield. We had a repair company come out and place the compressor on it. Two months later, it went out again, so we decided to go with a different company and Miller Appliance came out. They put another compressor in and that shut down after about another week. They came out again and determined that they would have to take the whole thing apart and replace pretty much everything because they weren't sure what it was. They decided to recommend replacement. The replacement was mostly covered and I'm waiting on reimbursement.

American Home Shield was recommended by a friend and they seemed like the best one. I've had them for about four months now and I had an excellent experience submitting a claim to them. My furnace kept on going off and it would not hold the temperature. The person from A-1 Quality Care called and said he would be here. He showed up and worked on it for quite a while. Then he came down and said it was the motor. The next day, he came back with the motor and put it in. He was great and as of now, the furnace is working fine.

The icemaker on my refrigerator went out so I went online and submitted a claim to American Home Shield. The online process was super easy and they had someone out that very same day, so I was very impressed. They called me almost immediately and said they had someone available in my area for later that day. Brad came out and he was very informative and told me what was going on with the icemaker. They didn’t have the part on hand so, he said they were going to order it and it should be in in a couple of days. They scheduled that appointment and came back a couple of days later and put it in. The icemaker has been perfect since then.

With American Home Shield, submitting a claim online was easier to access. I would get a text message in around 30 minutes after letting me know who the contractor is. Then, in a day or so, depending on the contractor they'd send, I’d get a phone call to schedule an appointment. When my disposal went out, J & K Plumbing was hard to get a hold of to schedule an appointment. After I missed the first call, I left a couple of messages and they didn’t return them. But once their rep came out, he was really wonderful, professional and fast. He brought the parts with him, got the job done and was in and out.

There was a very strong noise, like there was an airplane on top, and our roof was like shaking. So, I had to turn off the heater, and then I called American Home Shield. The claims rep was very professional. There were parts that have to be replaced and the technician said it would take a while and they would be reaching out to me. Having this coverage from American Home Shield has been really important for us, and it's been a good experience. But there has been a confusion on the coverage, like not everything is gonna be covered for my water heater. So, we’re gonna do a cash out, because it’s gonna be super expensive for us that we can’t afford it through paying out of pocket. I called them about it and I waited for a long time, but they told me that it was a modification in my contract.

I filed an online claim with American Home Shield for my furnace that was not staying on. With them, I pay a small fee of $75 every time someone comes out. AHS' website was very intuitive and easy to navigate. I liked it. I was able to find things easily and I was able to put in what I want. A tech from Precision Engineering then came out and he was very professional, knowledgeable and told me what was going on. He found out that the furnace burner burned out, so he replaced it and that fixed the unit. However, I gotta go online again as I'm having problems now though I don't think that those problems are related to what the tech did. Still, he was in and out very quickly and he did a good job.

American Home Shield is a very good company. They’re very straightforward, no hidden agendas or bait and switch stuff. Also, somebody from another state used them and they were happy with them. I also did some research on other companies and I liked what AHS had to offer and through all the different home warranties this was a good fit for me.

Our experience with American Home Shield was very good. The plumber came out and addressed our problem. He was very quick. In fact, he was early and that was very pleasant. I submitted my latest claim online, and the website was easy to use.

My washer had a red light coming on and would not do anything else. I called American Home Shield and we set it up with the contractor. They’re very good. Submitting a claim wasn’t a problem at all. I haven’t had a problem, except I pay by the month and when they send me a statement, I send a check. I also got an email, which I asked the lady to take it off the email because I don’t do anything online. She said she would send me a statement to pay for the coverage of him coming out here, which I’m grateful to do, and then she would send my regular statement. But I did not get it yet. And I really need that statement to be on time. Even so, the man who came out was on time. He double-checked everything. He installed the part that covered the problem. He did a great job and explained everything that he did and what was wrong. I recommend American Home Shield to everyone.

Our soap dispenser wasn't opening anymore, and so, I had to throw the soap in there. And then it wasn't cleaning my dishes properly and the motor was really loud. The tech that AHS sent came out to fix all that. Then unfortunately, he broke a piece while he was trying to fix the problem. He ordered the part, came back and fixed it two weeks later 'cause it was on back order. All in all, AHS is easy to work with and they get my problem fixed. Filing a claim is good and fast. The reps are nice and accommodating and the techs are really good, professional and friendly.

The light on my range hood was not working. I went online, submitted a claim to American Home Shield and the website is easy to navigate. AHS assigned me to somebody to do the work and then the people called but then they said they don’t work on those kinds of range hoods. And then there's no way to get back in touch with AHS other than to call to say that those people weren’t coming. But AHS sent Jones Family Appliance Repair and they were able to fix the light. The tech was awesome. He was friendly and talkative. After the repair, everything has been perfect.

Whenever I have claims, I call American Home Shield up and talk to an actual representative because I don’t trust automated systems. Their claims process is pretty smooth. They take the money for the service fee out and I don’t have to worry about writing a check. When my toilet was leaking, they sent the technician from USA Plumbing. He was great and very professional. He found out that I needed a new toilet. He said they do the normal standard model home, which is American Standard. I wanted the CLAIRE and he said that I would have to pay them an additional 80 bucks so I paid to upgrade and he replaced the toilet. Overall, I would recommend AHS.

My shower backed up and then about a week later, the sink in the garbage that drains my washer overflowed the garage. I called American Home Shield. The reps were very pleasant and handled the information. I paid $75 for the service and they gave me the name of the company that would be servicing me. It was a Friday so the rep told me that if there was a cancellation, she would try to get to me that day. If not, they would be there on Monday.

Our furnace wasn’t working at all and as it was impossible to get someone on the phone from American Home Shield, my only option to submit a claim was to do it online. The website was fine and they responded to me timely. The company that came out did a good job and fixed the problem, which was great. In the past, you have to keep calling back until the contractor has come out five times since they couldn’t fix the problem and it wasn’t covered. The companies that AHS works with have always been fine but the AHS policies are so strict and limiting. They should rearrange their policies to be a little bit clearer. Also, having a 1-800 number where you can talk to somebody would be great. Other than that, I understand how the service works. If you have several older appliances, AHS might be worth it. However, with newer appliances, I wouldn’t suggest spending the $60 a month because I spend $100 every time somebody comes out.

Our water heater had problems and water was leaking from the bottom. I submitted a claim with American Home Shield online and the technician came and replaced the water heater. He did an excellent job and our interactions with him were very good. He was professional and gave good service. At the moment, the water heater is working well.

My oven wouldn’t heat up and I submitted the claim with American Home Shield online. Once I got the response back saying that the contractor would reach me within 24 hours, they also gave the name and phone number of the contractor, so I called them directly and made an appointment. I didn’t wait until 24 hours. When I spoke with the contractor on the phone, he asked me to describe what was wrong and he determined, based upon my description, that the heating unit needed to be replaced. So, he came and he brought it and put it in. Everything has been fine since then. I can use the oven and it has made the day-to-day operations in my home better. It has been great all the way around in terms of the response from the AHS and in terms of the response from the contractor.

My heater was not working well and American Home Shield sent Comfort Temp Heating & Cooling out. They came right away, checked it, used some maintainer and it started working again. And then I had an issue again and they came right away again. They were great. The service was super. Everything is working now. It was during the polar vortex, so a lot of people had issues with heaters because they were kind of over-doing it. I did the claim online and the website is self-evident and super easy to use. I've had American Home Shield for six months and I already used it twice. They have been great, so far. It's so very practical. I like it a lot.

We've been with American Home Shield for a number of years now. We've had large job claims such as for the water heater failure and the air conditioner failure. We shopped around a little bit at other places and when the people who came out and did the work gave us their estimate of what they were gonna do, they said that as per the contract, they didn’t cover certain things. They always seem to find certain things they didn’t cover. And when they gave us an estimate of what we would have to pay out of pocket, they were always much greater than if I would just go to another regular repair place.

I was having a problem with the filter and AHS sent a gentleman to replace some gaskets. Other times, the process with AHS has been pretty bad. I’ve waited an hour for somebody to answer the phone. But this time, surprisingly, it was only a 25-minute wait. The only issue I did have this time was they would say that they were gonna get in contact with the pool repair place, and I waited 48 hours, and nobody ever got in contact with them. So, I called the pool place since I had the number, and they said they never got any work issue from AHS, so I had to call back. It was kind of like a back and forth thing a couple times. Things has been working good since the repair. They just have to contact the people they need to contact once they tell me they're gonna contact them, instead of me having to hunt them down

Our microwave was smoking, and I went online and submitted a claim for it with American Home Shield on a Friday. They sent the email out. I called the contractor and I made an appointment with them. They were supposed to come out on a Monday, but they called and had to reschedule to the Tuesday. The technician came out, and they had to verify if they would detect smoking. So, he had to start it back up and fill my house back up with smoke. But he filled out the paperwork and said it needed to be replaced. And right now, we're waiting on for the new microwave to come in. I've been with American Home Shield since about 2007 and the contractors that they hire have been okay. But they could lower the deductible.

Submitting a claim to American Home Shield over the phone was not a difficult process. However, I told AHS that I needed help with my icemaker and microwave. I wanted to get a company out that could look at the turntable on the microwave that does not turn. Since I can’t talk to a person, it only picked up the first one which was the icemaker. AHS was able to get us a contractor very quick to take a look at it and when the contractor called me right away, I asked them if they can also look at the microwave. I was told that I need to get another company. I tried to call back and was held for about 45 minutes to see if I could talk to a person to get them to modify the order. The wait time was just ridiculous and I finally gave up. It was the case with about every company I wait for. I'm an older person and I don’t do a lot of stuff online. So, I will have to pay a separate amount when a contractor comes out for the microwave.

When my bathroom sink was leaking, I submitted a claim online to American Home Shield. The website was very easy to navigate. The form was very easy to fill out as well. In addition, the person they sent out from Greenway Home Services was very professional, fast and was able to fix the plumbing issue in my home.

I’ve had several issues that I've had to file claims with American Home Shield. The first one was the sump pump where I had somebody come a few times, but then my sump pump failed again. They put in a brand new one but apparently, the company did not put it in right. My basement almost flooded all the way and I asked for an emergency call. I was luckily able to get someone in here. He even wrote on the receipt that whoever put it in did it wrong. He had to redo and re-pipe, so I was annoyed that I had to pay again since it was American Home Shield's contractor that messed up.

Our heater was not working. We had it on 71 or 72, but it was 67 on that floor. I submitted a claim with American Home Shield over the phone and the call was automated as most of the phone calls are today. YAZD Mechanical, the contractor that AHS sent, was good in terms of their service and professionalism. They contacted me to let me know when they would be out. I was set up for an appointment and somebody was sent out.

The dryer wasn’t working so I called AHS to submit a claim. I was without a dryer for two weeks though, and I think that was a little excessive. It could have been handled in a more timely manner. First off, it took them almost a week to come out. Then it took another week to get the part and then the rest of the time was them coming back out to install it. The thing about it was that the heating element that was bad is pretty easy to find. I don't know why it took so long. The way the guy explained it to me was I got a dryer not working, but somebody has a stove or refrigerator that ain't working that they would have a preference to go and fix first. It kinda pissed me off, but the claim process went pretty smoothly and it was pretty straightforward. And I still use AHS.

We had American Home Shield for years and years, and then we bought another house and we went for another company because the Realtor really pushed it on us. But the first time we had an experience with them, we realized we made a big mistake. The other company was horrible. So, we’re very happy to be back with American Home Shield.

American Home Shield has been with me since June and my experience has been wonderful given that it was the first time I used a home warranty company. I usually submit the claim by phone and my recent claim was for my air conditioning and heater blower motor. The motor was not working correctly and I could not do the heat or air sometimes. I was sent a technician from Myers Comfort Specialists. He showed up on time and was very thorough and very professional. He also helped me out with a couple of things I didn’t know was wrong. It was a very good interaction. It took them about 30 minutes to complete the claim. So far, the motor is working and I am very happy.

The fan motor went out in the furnace and it was pretty obvious when I placed a call to American Home Shield because you could hear it starting to get slower. Anybody would have known that the motor was going out. Since I’m old-fashioned and I prefer interaction with a live human, I submitted the claim over the phone. Generally, it’s always very good. However, I had young lady that I spoke with at American Home Shield who hung up on me when I was trying to explain my problem with Sears, and it really made me angry. I even considered cancelling AHS after that.

The lady that rents my house used to have American Home Shield at her home, and she really liked it. And that was when I was starting to have a lot of problems with Sears people. And so I gave AHS a shot. We've been very pleased. We have it on two different properties. We have it on a rental and also on a house that we own and live in. We have not had any problem submitting claims with them. I used to do it on the phone. And then when they started the online one, I tried that, and it worked well. So, the last two times, I've done my claims online. The contractors have been great. They've always fixed our issues the first time out. They've been very pleasant people and they really seem to know what they were doing. I really like them. When we had a couple of faucets that were leaking, the gentleman from Spring and Service Company came out and fixed them all in about 10 minutes. American Home Shield is doing great.

American Home Shield is very responsive and it's easy to make a claim online. I recently did a claim for the refrigerator and freezer that were not cooling. Their claims process was great. And my husband and my daughter said that the man who came was nice and friendly and it took him less than 10 minutes to fix the problem.

American Home Shield's claims process is very good. Usually, we call them to put in a request or if it's urgent, I put the order online. Recently, my heating system wasn't working so I called AHS. One of the technicians came the next day and did everything in a very timely manner. Even when we had to get a new part, he went outside and bought it from the retailer. He came back pretty soon and fixed the issue without even me noticing that he was gone for a little bit. Now, the heating system is working very well and I don't have any issues off of it.

American Home Shield is denying my claim for a remote that controls my pool pump. When I called in my claim, the rep couldn't understand me and was completely confused. So I had to hang up and call back. I had difficulty explaining to them what it was that I was needing maintenance on. The claim got handled after about four phone calls. The contractor's professionalism and quality of service were absolutely stellar. The remote is working again and now it isn't dangerous for me to go behind the pump to try to turn anything on. But American Home Shield haven’t paid my claim yet, so my experience has been absolutely horrible.

I filed a claim when my fridge wasn't cooling and American Home Shield was very helpful. Elite Pro, their contractor, called me within 24 hours and I scheduled a service with them within a couple of days. They were very professional and I liked how they completed everything. This was the third time that someone was sent to fix my fridge. I was very happy with this company. Everything is awesome and my fridge is working perfectly.

The dryer had a bad drum roller and AHS sent out Tri-City Appliance. The gentleman came out and he confirmed with me that it was, in fact, a bad drum roller, and he replaced it. He was here for about 20 minutes. However, I didn’t have to sign anything that the work had been performed, which was interesting and strange to me because without my signature on an invoice, I have no idea how Tri-City Appliance is going to keep track of any kind of a customer database. The gentleman gave me a business card and he verified that I paid the $75 service charge to American Home Shield. The gentleman was very professional and knowledgeable. It was a very quick and very painless procedure.

First Call Plumbing was sent by American Home Shield for our water heater that went out. My wife submitted a claim for it online. It went out on a Sunday, and they got somebody here as quickly as they could on a Tuesday. And they found a part that was wrong with it, and they were still trying to find the part, but they bypassed a safety switch to get us some hot water. And the last time my wife looked, they had requested a replacement for the water heater because they couldn't find the part.

I've been with American Home Shield for a couple of years and submitting a claim with them has been very good. When I had a leak under the sink, they sent out Mr. Plumbing and it was great. They were out there in two days and they went there about maybe an hour. The contractors were also professional and friendly, and they fixed it right the first time.

I had a kitchen faucet that was leaking. I went online and submitted a claim to American Home Shield. It was easy doing that. They got back to me within three hours and then it was a matter of me setting up an appointment as far as what was available for me. I kinda pushed it back for two weeks just because of my work schedule. The tech came, diagnosed the faucet and then he fixed it. He did that for about an hour. The faucet I had before had a lot more water pressure coming out and he explained to me that because of the California State Laws regarding water usage, they’re only allowed to install certain ones. So, the faucet does about 1.8 gallons per minute. Overall, I’ve been satisfied every time I use American Home Shield. Even when I’ve had to do a recall, they’d come back out. I’ve really had no issues with them and I’ve got them for several years now.

Filing a claim to American Home Shield has been easy for me. I do it over the phone and their reps have been very prompt and courteous. I've been very pleased with the service, quality of the workmanship, punctuality and responsiveness of the company. They have managed to get in touch with me and get someone out here within 24 hours. I've had two of their contractors come out and they've been very efficient, conscientious in their work and attentive to detail. My furnace wasn't working and there was no hot air. Now, the furnace is working and that's what I wanted.

I usually submit my claims with American Home Shield either online or over the phone, but I do it mostly online. However, I call on the phone if I have a recall. I recently filed a claim and getting the claim process started was very easy. I had the toilets cleared, then I had a backed-up sink and I had to pay another 100 bucks, but I didn't think that was right because my sinks were fine before the contractor cleared the toilet line. I don't feel like I should have paid two service fees. But they were very prompt in coming and taking care of it and the performance has been good since the repair.

The dishwasher was shutting off intermittently and some of the lights were flickering on it. I filed a claim with American Home Shield online. The process was very simple and intuitive. It was pretty good. The contractor was great. He was very professional and very personable. We were making jokes together. So, it was a good interaction. The contractor did a great job. The issue ended up being something in the power panel. But it was due to water, and he said that it wouldn't be covered by the home warranty, which I haven't read enough about it to know one way or another. But I have a friend who is an electrician that came out and replaced the line, the receptacle and the breaker. It seems to working now, but the panel is still flickering. So, we're thinking about making a followup call to see if we can have an appliance person come and check it out.

There was a pipe that needed to be snaked. I called a company here in Arizona, Nevada and California and the techs came out and did a flim-flam job on me. Also, they wanted to charge me $5,000 to descale and hydropower-wash the pipe. When I called American Home Shield, they sent R K Plumbing. The plumber said that the previous techs lied to me. He said he would prove it to me. He brought the hose in from my front yard and put it down the drain pipe. He then asked my wife to turn it on slow and then full force. It was draining perfectly. This company that AHS sent has been very honest. The tech was very professional, courteous and he knew his stuff. I was very happy with them and I might stick with them.

My experiences with American Home Shield have all been very good. I submit claims with them online and their site is exceptionally user-friendly. When I was dealing with the dishwasher and the icemaker, the guy who AHS sent out was awesome and he did a great job. He was knowledgeable, capable, and friendly. Everything about the contractor's service was great. He had to get some parts, but I understood that. He couldn't have known what parts would be needed until he looked at the appliance. Since the repair, everything has been working perfectly.

The contractor came out lightning fast when I submitted my claim online with American Home Shield. The tech was very professional. He introduced himself, I explained the problem, and then he went up, looked at the problem and told me exactly what it was. I had a good interaction with him. It was an excellent experience.

The American Home Shield site was fast and very simple when I made a claim for my washing machine. AHS sent out Prestige Appliance Repair Services and interactions with them were very good. Their technician was personable and he explained what was gonna happen, what was going on, and how he was gonna fix the problem. The service was very quick and my washing machine has been fine.

I submit claims online to American Home Shield, and it's extremely easy to schedule and make payment. My last claim was the dishwasher, it stopped pumping water. After I filed the request online, it took just a couple of hours for My Appliance Repair to contact me. They came out about two to three days after to assess what was going on and they had to order a part, so then it took the weekend and a day after that. It was a great and easy step with them, in and out service. The contractors that American Home Shield have are efficient with getting in contact with me and coming out. They fixed whatever needed to be fixed.

We really liked the contractor American Home Shield sent out, Bestway Mechanical. We couldn't get the water to shut off in the shower and it was a lot of water. I just went on my profile online to file the claim but it was late at night so it was the next afternoon that the contractor came out. We wound up having a two-faucet issue, the shower and then the water shut off in the garage, and the guy took some extra time. He checked the other faucets in the bathroom and stuff while he was there, and everything is good now.

I wasn’t happy with American Home Shield's rate increase, but I can understand that ‘cause we had to have a stove replaced last year. Recently the switch went out so the dryer wouldn’t start. I filed the claim on Saturday but Bradley Appliance was closed, so I called them on Monday and the contractors came out first thing Tuesday morning. It was Brad the owner and another younger gentleman, and they were both very well dressed and clean. They said that the part was local, but they wouldn’t be able to come back out until the end of the week. That afternoon, I got a call from Brad who told me that he was going to pick up the part and that he had a call in Goodyear and then a call right by me in a different subdivision, so he was gonna be able to come back out that next morning. They were very courteous and I really appreciate him coming back out so quick. Now the dryer is working great.

Our water heaters were broken and they started to leak. I filed a claim to American Home Shield online and their process was extremely easy. The next day, they sent out their contractor but he had to order parts. It took three days to get back to us to repair the heaters but the expectations were set properly. The contractor's service was exceptional. I was impressed with his knowledge, professionalism and respect for our house. Since then, our water heater works very good although he had to order one more part but that has already been done. And same process, it has been phenomenal. We’d recommend American Home Shield.

AHS's has been responsive in trying to resolve my situation. I had a leak in my fridge but then the first time they sent a company out, they did some repairs yet the situation presented itself again. That same company then said that they couldn’t do any further. They referred the situation back to AHS so they could contact someone. But then, I didn’t hear a response for a couple of weeks so I called Home Shield back and they apologized for the situation. They contacted Sears to come out and look at my fridge. Sears' guys were professional and when I asked questions, they answered. They were a little better than the first company AHS sent as they were more knowledgeable.

It’s a good idea for a buyer to get a home warranty for their house. That way, if there are unexpected problems, they're covered. They’re not coming out of pocket for a lot of money. I’m a realtor and I recommend American Home Shield to all my buyers. I’ve used them several times and I don’t have problems with them. When my outside air unit was not working, Air Doctor AC & Heating came out and the experience was excellent. I did that claim on the phone and it was fine dealing with the representatives at American Home Shield. But it took a long time to get to them so I did the previous claim and the second one online. For this one, I was told to expect Air Doctor within 24 hours and they did call the next morning. When the technician came, I showed him what the problem was and he fixed it. I was very satisfied.

We had a couple of outlets that didn’t work and a light that didn’t work. We submitted a claim to AHS and they had been very helpful. However, the contractor said that he only had one thing to do in his work order, but I said there were three. He said that he could only do what was on the work order. He said for me to call the company. I did and they said it was okay. So, we called him back and he did the other two that was supposed to be done in the first place. That was the only little issue, but he did it anyway, so that was good. Everything that I’ve asked AHS to do, we’ve got good results.

When I first bought the house in 2011, we had American Home Shield for three years. We went a couple of years off and then we signed back up a couple of months ago. So far, everything has been good. I've always had the best experience with them. The quality of the people that they send out are a lot better than the others. When my microwave wasn't heating up, I had a very easy experience submitting a claim to them and their contractor came and fixed it. He was very neat and he was in and out really quick. He had to order a part and he came back in three days. AHS's service is good.

I usually file my claims with American Home Shield over the phone as I like to talk to people. Once I get somebody on the line, it’s a piece of cake. Everybody has always been very courteous and professional. I recently had a claim with AHS for my washing machine. The technician said he couldn’t fix it, so a new one was ordered for me. The claim before that was for my refrigerator. It took the contractor three visits for that repair job. But the technicians were very courteous and polite, and the issue was taken care of. I’ve been dealing with AHS forever and they should quit raising their prices. Being a senior disabled vet, you would think I would get a discount. Still, I always recommend AHS and I have recommended them to a lot of people.

I was very happy and satisfied with how quickly American Home Shield got somebody out for my claim. I submitted that claim over the phone and it was very easy. Then the contractor was really generous and actually knowledgeable about my issue. He was able to explain the reasoning why it happened and then provide me with some feedback regarding what I would need to do to prevent any additional or future issues. The unit is starting to flicker now but he had also told me to give him a call through the company, which I need to do today.

I have a refrigerator that I bought with the house. It wasn't getting cold so I called American Home Shield. The person from Tri-City Appliance came out when he said he was gonna come out. When he looked at the refrigerator, there was a part that he didn't have in stock so he had to order it. Other than that, American Home Shield's website has also been simple to navigate.

My most recent claim to AHS was the microwave. Submitting the claim over the phone was easy. The response time was good. I went through three different channels and it took a week to clear up everything. I’ve been dealing with American Home Shield for a while and so far, I haven’t had any problems with it.

I was very pleased with American Home Shield. I called them to file a claim for our refrigerator that wouldn't work at all. Express Appliance Service came out and they had to replace some pieces in the refrigerator. And it is working, which is a blessing but it's still draining water. A day after they got the refrigerator fixed, I went downstairs and I checked and saw that it was working. But I noticed that the pot that was sitting on the top of the refrigerator has water in the top of it. I thought it was just from the food. So I moved the pot and put a little bowl there, so if it it would leak then I could see it. And there was water in the bowl.

I bought a house around August last year and got American Home Shield for it on my daughter's recommendation. I have a tenant living there and he reported to me that there was a problem with the air conditioner. The heating system wasn’t functioning well and it wasn’t coming on. I called American Home Shield about it and two days later, they sent out R Harris AC & Heating. The guy from there was good and he fixed the problem. So far, my tenant hasn’t complained. He said it works perfectly. American Home Shield has done a great job for me and I've been very satisfied. I would recommend them.

The brain of the garage door opener would just stop halfway. I called American Home Shield and submitted a claim. I was gonna do it online, but then I thought about calling them because I also had a question about the coverage, and I’d prefer hearing it directly from them about it versus reading through. I wanna make sure that I’m not misunderstanding. The technician who came was outstanding. He was timely, professional, polite, and fixed what needed to be fixed. I’ve got to take my hats off to AAA Action Garage Doors.

I called American Home Shield when the heater was not functioning right. The reps were very good and had very quick responses. The issue turned out to be the thermostat. As far as the repair goes, everything was stellar and that encompasses the overall visit from the tech to the repair. My experiences with American Home Shield were all positive in the approach and application. There was only one time when the air conditioner was repaired and it seemed to me that it would have been better to replace the unit versus just the repair itself because of the overall condition of the unit. But I thoroughly understand it from a business aspect. American Home Shield is in business to make money and make the customer happy at the same time. And they have to draw a line and stay within the parameters of the plan of business strategy.

We had two claims submitted to American Home Shield and I did them both online, from their website, which was really user-friendly. The first one was for our heating unit where the furnace was not circulating warm air. It was cycling up but it wasn’t coming through the vents. The first gentleman was very thorough. When he came out to repair the heating unit, he said that our hot water heater has a leak. It’s an area in the house that we’re not in very often so we didn’t realize that and that was what made the second claim. The hot water heater was replaced because it was leaking from the bottom. Overall, it was a favorable experience.

In the middle of December, my water tank was leaking. We also needed the small tank on the top of the water tank. The company that AHS sent changed the tank but it wasn’t covered so we had to pay that out-of-pocket which was almost 600 for that. The price was unbelievable and even my plumber friend told me the price was ridiculous. The small tank’s price at Home Depot sells at $40. I asked that company if they could explain and the lady told me that the owner would call me to explain the detail of the payment but the owner never did so I don’t want that plumber again. They are awful. The latest claim we had was for the furnace. The contractor was so nice, wonderful and on time. They figured out the problem very easily and fixed it. I like them so much. If we have a problem again, I appreciate if AHS sends them again.

I had a visit from an AC company that American Home Shield sent to my house. The gentleman was not truthful about the services he provided and released my refrigerant, from my machine. I have been literally fighting ever since to get some type of resolution. I have been put on hold for hours on end. It's been a week and the job is still not completed. They promise to call back but no one does. You cannot speak to a manager. I have totally lost all faith in AHS!

Heater issues, phone call on Wednesday requesting service call. No one is available until Friday between noon and 4pm. At ten minutes until 4pm two technicians arrive. Assess the problem, tell us part won’t be ordered til Monday by the people who order parts. They are gone by 4pm. Call at approximately 10am Monday to see when we might get this taken care of... Was informed that part will need to be ordered soonest. It will be in Thursday. However they will not schedule the next service call until part is in hand. (I later found the part on Amazon Prime.) Possibly Friday maybe Monday before they might be out again... Temperatures have been in the lower 20s to the upper 30s... We ask if there is any possibility of overnighting the part for an additional fee? They wanted $55 for expedited shipping and said it would be in on Wednesday and once it arrives they will set up the service call.

When I signed up for coverage for 2 of my homes, they automatically signed me up for just a systems coverage for $39.99 and did not explain to me that it would not cover appliances. They have the same coverage for systems AND alliances for $39.99 but that was not offered or explained to me. When I called to get my refrigerator fixed they said I would have to pay an additional $120 to change the coverage plan.

We moved to my place about a year and a half ago and got American Home Shield home warranty as part of the purchase plan with buying the house. Having a warranty is absolutely necessary for this house given that it was built in 2004. I've had things go wrong just because of the age of the house but all of my experiences with American Home Shield's contractors have been very good.

Updated on 02/21/2019: I made a complaint here about how horrible the customer service is of this company. I have even spoken with two people in the executive office who were not willing to do anything to help my situation. I was given a washer that was nowhere equivalent to the one I had and ever since I got this washer it has been nothing but problems. Since early November my washer has been out of order for 5 weeks. They refuse to replace it. The company responded to my comment and said I would be contacted personally and NEVER WAS!! I also made a complaint on their Facebook page and my comment was deleted and I was blocked from making further comments!

There was little to no heat coming out of our furnace and we filed a claim online to American Home Shield. It was the Saturday going into Christmas then and so it took a couple of days before someone contacted us to say when somebody would come out. A contractor came out and he took a look at the furnace from a crack in the manifold. The furnace was turning on and off every 10 minutes because of the safety feature and he said that we needed a new furnace. So, a new one came. He had to come back and we had to work around a tenant to get out of the house but he worked around our schedules. He was great to work with. The whole repair took two weeks and so far, the replacement furnace has been good. We have recommended American Home Shield to people.

We bought the house back in 2006 and when I paid the inspector, I wanted to be there. The guy told me that my heating units were 10 years old. He said they were contractor grade and made to last 15 years. He said that if he were me, he would get a home warranty. I signed up for American Home Shield and I never let it lapse because I think it's beneficial to have it. I've never had any bad experience with it in 12 years. If someone has determined that they need to get a home warranty, American Home Shield is what I would recommend.

Filing my claim with American Home Shield over the phone wasn't difficult. However, sometimes the wait time to get an operator is a little crazy. One time, I needed my air conditioning cleaned and the contractor they sent, Perry Mechanical, was most excellent. The young gentleman that they sent over was excellent too and couldn't do enough to please me and help me out along the way. He was very personable and experienced.

The AHS contractor who came out was really good. He was on time and was able to repair my issue. Having this warranty has been very valuable thus far. I've already referred a lot of people to AHS.

We just bought the house and we were having trouble with the recirculation pumps in the tankless hot water heater. The contractor, Habit Plumbing, came out a day after submitting the claim to American Home Shield. The quality of service was excellent and I was impressed with the repair person’s knowledge and personality. He was nice. Since the repair, everything has been addressed.

Our washing machine started making a totally weird noise and it had an awful smell. We turned it off and stopped, and we called American Home Shield. The reps wanted to get to the root of what was wrong and they wanted to figure out why I was calling and wanted to make sure that they were directing me to the right person. They reached out to me within 24 hours and they scheduled something with me within two days. They sent United Appliance Services over to come by and the tech did a diagnostic on the machine. Before I even described what happened, he had an idea of what problem was going on, so he was obviously knowledgeable. He determined that there was some motor and a belt that were fried or old or worn. He ordered the part and three to five business days later, he came back with the part and fixed the machine in a couple of hours, and it has been working great since then.

My washing machine was making a funny noise. I called American Home Shield up and filing a claim was quick and easy. The contractor they sent out explained to me exactly what the issue was. He went step-by-step and showed me that my washing machine is in great shape and that it just needed a little oil. It was great service and not much out of my pocket. American Home Shield is really good.

I filed a claim with American Home Shield for my garbage disposal that was leaking. They sent out Central Ohio Home Maintenance and I loved them. The guy was very patient, professional, and he took the time to explain things to me. He even told me the solutions for some of the other stuff I had going on in the house. I also submitted a claim with AHS for my hot water tank before and I had a similar experience to what I had with the garbage disposal claim. Back then though, I didn't know that I could submit the claim online. I also didn't have the right number. AHS told me what number to call and since then, I knew how to call and get straight through to somebody. The overall claims process has been good and I prefer to submit my claims over the phone.

There was a very loud, vibration type, rattling noise in the wall where the heater unit is. I filed a claim online and the process went very well. It was also easy to do it online to avoid the whole calling and waiting for someone to assist me. Within less than an hour after I did it, they were already calling me back to schedule an appointment. The only thing I didn’t like was that I made the claim on a Friday and the guy who set the appointment for me said that the technician would be calling me on Sunday evening to give me a timeframe for Monday but I never got a call. So on Monday morning when the technician called for a timeframe, I told him that I didn’t get a timeframe the night before and I was at work at that time. But he actually worked it out with me so that I could make it home on time for him to be there.

There was a problem with the drainage at one of my properties. Any time the tenant uses any of the toilets or the washing machine or dishwasher, the water would back up into the shower drain. They said it prevented them from using any of the appliances or the toilets and that was a critical thing. The claims process with AHS worked well. I usually either go online or make a phone call to get a service provider assigned and take care of the work. Service Mechanical of Tidewater came out for the claim and they described the problem well and what it could take to completely resolve the issue, so that was helpful. I've been with AHS for almost 10 years now and even though certain things are not covered, I am happy with them.