American Home Shield Reviews

When I submitted a claim, I got a quick response. It's always been good. I've used it quite a bit and everything has worked fine. I have no complaints.

Everything has been excellent with American Home Shield. They fixed a solenoid in our air conditioner for about an hour and it was awesome. The contractor they sent was very professional and very polite. He explained to me what was going on, ways to prevent it and was a great experience.

I made a claim for somebody to come out to fix my electricity. They came out on more than one occasion, usually at night. They couldn't find the problem initially. Then the second company did come out. They found the problem but they jury-rigged it. They indicated on the receipt that I might need a rewire and I never even saw that on a receipt. They didn't tell me it might need a rewire. I need an electrician out here before I had a short and the house burned down. So I wound up getting another, at my own expense. They said I could file a claim but I was so annoyed with them, I just said "I don't want you to do this anymore for me." So my bill was paid on time.

My washer was giving so much noise and there was also a problem with my AC so I submitted a claim. The process was easy and the repair guys were very good. Everything is now working fine. It was a very good experience.

American Home did good on each one of our claims. I did have a problem with one of the contractors but that's okay now. That was resolved. After repair, it's perfect. It was awesome. We're all very happy.

We filed two claims in a row with American Home Shield: plumbing and electrical. And both have been excellent. Really great and they fixed it right away. One was a garbage disposal which was leaking; it was old. It got replaced and they did a nice job on that. For the electrical, the repairman came for the problem and a couple of circuits weren't working. He made sure everything was okay. They both did a good job. Everything's good so far and I'll continue using them. I'm very satisfied.

The dryer wasn't working, AHS came out right away and handled it and everybody was happy. They're always great. I love them. Every time I called somebody on the phone, everybody's always really nice and friendly, and the people come out and fix whatever they need to fix. I've been a customer for about a year and a half and have called them three or four times and I'm just thrilled with them. I definitely will recommend them and do recommend them to anybody.

The problem started right in the beginning of the season where the ac wound up having a small leak somewhere. It worked good for about a month and then the AC was struggling so I called American Home Shield. There were no problems submitting the claim. The contractor that they sent out was excellent. Actually he had come to the house previous on a claim and I requested to have him come back again. Everything was great. I've been with AHS now for about a year. I call up and they take care of my claim and they don't give me any hassles or surprises.

I have had a contract with American Home Shield for over 10 years. I called on Friday 10/24/14 to get service for a leak in my garage. I thought it might be my hot water heater. I was told I would have service on Monday. That was fine until I woke up Saturday morning with a flooded bathroom. I called AHS to try to get someone in earlier. I had to turn the water off the whole house. When I spoke to AHS customer service I was told there were only 2 plumbers in Broward County that worked with AHS, and they would try to get someone from a 50-mile radius. I have since spoken to at least 8 people at AHS and still no service. It is now Sunday afternoon and I am still without water. Not only have they been unable to provide service they canceled the company who was originally coming to repair my problem. I have now been told that the original company might be able to squeeze me in on Monday. I am a 74-year-old widow without water for two days now and no real resolution to my problem in the near future.

My dishwasher drawer would not open and I submitted a claim online. The contractor they sent out was fine. I did have to call him as he didn't call me for a while and I wanted it to get fixed. He came the next day but he had to get a part and was back in a couple of days. He told me exactly when he would be back so it was a good situation. American Home Shield has been very good about getting things turned around. It definitely gives peace of mind to know you have something that you know what you're going to pay every time someone comes to fix something. I've recommended it to some people.

Our recent claim was for the air conditioner. Submitting this claim was okay but I had problems thereafter. Iceman, the company that was sent out, replaced a coil and got the unit working. But approximately 6 days later, the unit stopped working and that same company went out again. The technician who went out, diagnosed the problem as neglect. So American Home Shield wouldn't cover the expenses to repair it because they said it was caused by neglect. That's what's puzzling me. How can it happen? Someone went out there and got it working. How can it stop because of neglect? As a result, what I needed was a new unit...

The contractor sent by American Home Shield was excellent. He came out, did it and had to re-do some plumbing that wasn't covered by the insurance. He said he gave me the exact price it would be, left to go get the stuff, came back in about 15 minutes and finished it all up, and it was great. He charged me exactly what he told me he was going to. It was a great experience. It was fast and just as expected.

I had a compressor put on my air conditioner, and the compressor went out within 30 days. We were having a problem with who was supposed to rectify the situation. This issue went on for 24 days without me having an air conditioner in my house, and I told them I had a health condition and I have three young kids: about 1, 2 and 5. At that time, it was 107 degrees outside so it was worse inside my house. I've been with AHS for a while and I've never been late on my payment. I've always been a good customer. I was shocked at the way it was handled.

Submitting a claim with American Home Shield was easy. The contractor sent by AHS was awesome, very friendly, on time and did a good job. I'm happy because everything works out perfectly all the time and I've never had a problem with American Home Shield. I would recommend it.

The problem started about 9 months ago. It just kept turning off, and I unplug and replug it and it works for a few weeks. Then, it starts doing that again. 2 weeks before the technician came, it just completely stopped. I called American Home Shield and they came over here and repaired it. The representatives were good and really nice. They got down to business and sent the technician right over here. They were right on time and they got the job done.

I submitted a claim for my air conditioning, one for the thermostat and then about a month later it was for a leak. The one with the leak, the guy came out, fixed about 90% of it, and then about two days later I noticed a little bit more leaking and he came back out, fixed it and we haven't seen anything since. Everything went fine.

My cooktop cracked on the right side and on the left side it was not working. The technician said I had a defective coils on the right side. I just purchased this home and wanted american home shield to fix the cook top. I called five times and customer service was nasty and said the glass was not under warranty but that is not the ONLY PROBLEM!!! I called greenway who also stated that there was defective coils, not the right. two diff sides.. AHS said that their report does not state that. I have a copy that I signed which states several problems with the cooktop, not only glass... It is a scam to me. I am calling because I need help with my appliances. They DO NOT WANT TO PAY!!!! They will deny it.. I feel it is a scam. I do not have a working cooktop. I am willing to pay for the glass but what about the defective coils. I never used the darn thing. It has shorted out and I don't know why. I have two little kids and cannot cook until they resolve this, which seems they have no intention.

The problem started several weeks ago. Submitting the claim to American Home Shield was very easy. Representative was very good. The repair got completed a few hours ago. There’s still an issue to be solved. Also, there were some issues and difficulties with the contractor. As far as American Home Shield’s concerned, they’re tops. But sometimes we have problems with the contractor.

Our most recent claim to AHS was for the temperature of the oven. No problem submitting a claim and it was very easy. The rep did her job well and the contractor they sent was very professional and very clean. He did what he needed to do. He knew immediately what was wrong and fixed it. The oven is working well. My experience with them has been excellent.

I recently filed a claim for my air conditioning. Everybody at American Home Shield has always been real courteous and helpful every time I've called, and their response has been quick. We've had no issues. The contractor that they sent out was courteous and explained to my sister what had happened and the work he was doing. It was a good experience. I've recommended AHS to other friends and home buyers.

I was having problems after problem with my refrigerator, with the recent one being the ice maker. My interaction with AHS went well except for the one time I spoke with a rude customer service rep. She ought to not be answering the phone and talking to nobody. But the contractor was great. I was real pleased. The repairs have been done. I'm getting whole ice cubes and everything and I don't have any noise. I couldn't have done a better thing than going to American Home Shield. I had been told about them through other customers that were pleased and I was tossing it around, trying to figure out what would I do about it because I was almost afraid to try something new. They are excellent and I have had a good experience with them. I have recommended AHS.

We purchased a house in May and there were a few things that we needed to have done. We kept our three ceiling fans that needed repair, so they came and did that. Submitting the claim was fine. They did the job and it got taken care of, so no problem. Its performance now is perfect. Overall, I’d recommend American Home Shield. They were very courteous and punctual. They were great.

I recently decided to try AHS as my previous Home Warranty company was a disappointment. My contract date took effect almost three weeks after I signed up. Two days into my contract, the motor on my blower for the furnace system started making a whistling noise. A tech came out and told me it was about to go out and would need to be replaced. He stated it was wear and tear. He needed to take the blower to the shop to have the motor pulled off and new one installed with a capacitator.

We had an air conditioner serviced 2 months ago with American Home Shield. It probably broke down on a Thursday and we called the claim in and it was Monday. Submitting a claim was very easy. We called and they gave us a number and they had the service company call us. They called and set up an appointment when they could get to us. So we went a couple days without air conditioning, but that’s part of it when you have that service with American Home Shield. They don't do weekends. But they came and fixed it and the guy was courteous, and came when he said he'd come and that’s all you can expect.

Requested service for plumbing leak and 3 days later still no results. They claim they will contact a local contractor to fix problem, however the nearest plumber they could come up with was more than 4 hrs away. I have called both AHS and the contractor and still no results. Please.. Do not select AHS for home repair care. Cost me $500 a year with no results.

I am a real estate agent and if I ever have any issues getting something done, I just call my personal rep from American Home Shield. She's awesome. Their contractors have been fine. One issue that I had is about my membership fee. I know that if I paid the year in advance, I'd get $25 off. I did that but I kept getting the bill for $25. So I called my rep and she handled it. So aside from that, I'd still recommend them and I always do. I always have good luck with American Home Shield.

When the weather had just got real hot our A/C quit. I called in and of all things it quit over the weekend, making it even harder to get service. The customer service people were very nice and worked hard on finding a contractor. Long story short we had to wait several days before the contractor could come out. However I came home during the repair and was very impressed with the level of service, the technician not only repaired the shorted out wire and replaced the capacitor, he took the time to clean out the condenser. He checked the Freon level and installed a couple of pounds. He then came inside and checked the temperature coming out of the vents and stayed while the system cycled. I was very impressed my wife was happy because he put on his bootees every time he entered the house and cleaned up his mess every time and before leaving.

The service has been prompt. American home shield service personnel have always been courteous and helpful.

I love having the warranty that comes from AHS. The company AHS sent out provided quick service and fixed the problem in one trip. I sleep better knowing I'm covered by AHS.

I have not encountered any problems when submitting a claim with American Home Shield. They processed it pretty quickly and it was pretty simple. My interaction with them was good and I had no issues. The contractors that they send out were pretty good. One guy was pretty busy and it's the type of thing where they don't seem to have a lot of contractors and therefore they have to find people to come out and do it and that could take a little while but it's not too unreasonable. AHS seems to be a quality company. It's nice that they are still around after a couple of years and that it seems that they are trying to improve. They've gotten a lot better than they were in the past.

The customer service representatives at AHS listen to the reason you are calling to give the best possible service. The repair people assigned to our claims have always been helpful, responsive and quick!

Last night, I concluded a very disappointing phone call with a very unhelpful associate from American Home Shield named Tiffany. I decided to cancel my warranty because I have taxes due on three properties come December 1st, and really need every bit of cash.

We had an urgent problem with our gas heating system, with furnace ignition failure. We contacted AHS and got an immediate response with the contractor responding within 24 hours. Our furnace was an older model and needed a non readily available part. The service technician called around until he found it on another technician's truck. The two of them got together and the part was delivered and installed quickly. Thanks to the excellent caring service, we were up and running again.

My experience with American Home Shield has been nice and great. However, the contractor on my recent claim didn't explain very much. The air conditioning system is running longer than usual, and one of my houses is warmer than the rest of the house. His final result was he didn't find anything wrong, so we didn't close up the claim. I don't think he did a thorough check of the system.

The customer service is great with knowledge of my coverage and very helpful and courteous. The contracted vendors do a great job resolving all my issues. They schedule appointments quickly and always show up on time. This is my 3rd year and I plan to renew again.

My air conditioning went out on a Friday night. The contractor came down on a Sunday and within 15 minutes, he had fixed the problem. I had air, and he was gone and it was beautiful. It's working good. There was also a time that I called for my oven. The workman came out, did his job, was very courteous and kind and explained to me what happened. It took him all of 15 minutes to fix it. He was gone and I could go in and turn my oven on and bake my food for the evening. I was so happy.

Everything I've done with American Home Shield had been good. I've been very pleased and haven't had any issues. Overall, AHS provided excellent service.

We've had good experience with AHS, except for one issue. It was when I asked to have the icemaker fixed on my refrigerator. They refused to fix it because they said they didn't cover icemakers. They cover the refrigerator but not the icemaker and I think that's ridiculous. So my icemaker to this day is not fixed.

I'm really pleased with the representatives that AHS have. They're different companies, but they are good. I recently submitted a claim and they called back within the time frame. The guy who came was really sweet, nice, very courteous and very professional. He came in on time and was very civil. He did what he needed to do and was in and out of the house. The home is a rental right now, so both myself and my tenant were very pleased with his services. Cooled the house down. We're in Arizona so it's hot as heck.

We’ve been with American Home Shield for two and a half years now, and they’re always prompt. They always answer the phone. The last time we had a problem was with our furnace. They came out right away. It was the same day, they were out. And they were able to take care of it. There was some drain line that was clogged, so the power vent furnace wasn’t working properly. Contractors have been great. Since the repair, we had no problems with our heater. I’ve told several friends and family members about it, and both of my kids and my parents and two of my siblings and a couple other friends have all purchased the American Home Shield coverage. Experience with them has been stellar. I haven’t had any problems with them. They’ve done everything they said they would do.

Submission of the claim to AHS was very easy. I was contacted within 36 hours by the contractor that they use. I scheduled an appointment, they came out, diagnosed it, turned that into American Home Shield. The part was ordered. Part came in, they called and said they're ready to fix it, came out and fixed it, and it works just fine! The technician was very informative. He consistently asked me if I had any questions or if I understand what needs to be done and what the process is. I would use American Home Shield on my next home. The contractors I've only had to use a couple of times and have always been professional and took care of our situation.

This has been the most pathetic service I have received in ages! After a refrigerator in my house stopped working, a contractor was sent to my house twice, the first visit cost me $75 and it was unsuccessful, the second visit was the same. Customer service agents politely promised to send out yet another contractor, I've called twice and I'm still waiting, 4 weeks later! I'm thinking of canceling my policy. Disgusted.

We had problems with our air conditioning unit. I filed a claim with American Home Shield, which went fine. The representatives were very polite and they explained all the information that we need to do to get the problem solved. Some of the contractors were very kind, courteous and they explained in detail what the problem was. Since the repair, everything’s working just great. However, I called because no one did not call me to confirm to me the fees I had to pay. I was very concerned about that.

I had an air condition go out and American Home Shield replaced it. Dealing with their rep is very good. We had a decent experience as well with the contractor, no problem. They did what he said he'd do. It's been working fine since the repair. AHS has been nice and good to me.

Our most recent claim for AHS was for our electrical outlet that weren't working. I did submit a claim through online and it was very easy. The contractors they sent came right away and fixed the problem. And subsequently I had to call them back because whatever he did when he put the new outlet in, it broke the box. They just came out again yesterday and repaired that. It's been pretty good but I think their service charge of $75 is a little excessive but you know it's what you get.

Our air conditioner went out and I called American Home Shield and they were excellent. It wasn't a major situation but they were prompt and courteous. I love them and I've had them for years. The contractor was really, really good. Our A/C was down on Freon and he told me how much it's gonna cost for a pound of Freon. After the repair, the A/C is perfect now. And we had a new thermostat put in. It's unbelievable. I've been telling everybody about getting their service. They are professional and awesome.

Usually when you call the general line and get the general folks, they’re not quite as helpful. They don’t necessarily go the extra mile, or they don’t have as much authority to do anything. But I’ve had mostly very, very good experience with American Home Shield. There used to be Beau and she used to be in the corporate office (She’s no longer there. It’s Susan who is there now and has helped me the last time.) When I would call Beau, she would immediately take care of everything for me and her follow-up was amazing. I was actually really sorry to hear that she left recently.

American Home Shield did great. They knew exactly what was wrong, fixed it really quickly and were gone. It went very well and I was happy. The only thing I am unhappy with is I've been with them for a lot of years and the service charge just keeps going up and up and up.

I reported a problem online regarding my toilet. The toilet started running and would not stop. The contractor that they sent showed up on time and was very professional. He replaced the part that needed to be replaced and did it very quickly because it’s something that I probably should have done myself. I have been with American Home Shield for over 10 years and I really liked their service. They are very professional and very willing to work with you. I even referred them to friends.

I filed a claim for air conditioning because it wouldn't work. I spent a fortune last year having it fixed by someone else and it never really worked right. All that guy did was change the thermostat even if it was fine. They also charge me so much money even if all that's done was change the thermostat. When I called to file a claim, the representative I talked to was very courteous, very helpful and explained to me everything. I'm glad I have American Home Shield. Everybody is very helpful on the phone and they speak English. It's just really hard when someone doesn't speak English when you're trying to explain something. I'm very satisfied with them.

During the summer I had them out several times. They tried to tell me all the reasons why my ac wouldn't work, I lived on the top floor, I needed a ceiling fan, my ducts were dirty. I installed a ceiling fan. I had my ducts cleaned. I measured the humidity, and the unit failed to pull the humidity out of the air. I stuck it out, with 85 degree temps indoors. They never fixed it. Now, the furnace will not even come on. I tried to place a service order, and can't even log in on their website anymore, nor get through on the phone. It's like my account and number have been blocked. The worst service ever. IF YOU'RE BUYING A NEW HOME BEWARE. THIS SUPER HIGH END WARRANTY ISN'T WORTH THE MONEY!!!

I am starting to wonder if this company is one massive scam. Three times American Home Shield has weaseled out of repairing the items that are under their warranty. The first time our garbage disposal wasn't working and they sent a service man. He went straight to the sink, sketchily pulled out a beer bottle cap (neither my husband nor I ever drink beer), and said "you burned the garbage disposal by putting a bottle cap in there". He quoted a large amount to replace the unit. Luckily we didn't agree to that. A few days later we discovered the reset switch was off, we flipped the switch and our garbage disposal is still working fine.

I have multiple houses and multiple policies with A.H.S. In many calls the repairman does not show up for days. If you have no hot water, OR Heat, you're just plain out of luck until their repairman. Keeps you last on his list. You pay $100 or more for repair but most repairs are about that. Forget about getting new equipment. They make it very hard to qualify. I have paid this company $700 a year for 13 years and when I put a claim in the guy shows up couple days or more - has to get authorization. Takes week. So you're out of a needed appliance for two weeks when local guy fixes it in 24 hours. Purchased policy for an apartment building. Hot water heater blows. Repairman NEVER shows in 4 days. Tenants angry. Had it fixed locally. Water heater ruptured. And they refuse to pay. Malus send you denial of claim With no telephone number to grieve. Get switched around to different departments, no response from email. I have paid them maybe $15,000 in premiums for three properties plus $1400 repair out of pocket service charges and they deny a Bonafide repair. Take money and put away for breakage instead.

They're very responsive and very good. Every time I called them, they've always came out. I submitted my recent claim for the air conditioner online and the very next morning I had a phone call from them, following a phone call from the contractor to come out. And they came out the same day. They were good and the same guy had been out here before for something different a long time ago and they were very good to work with. We also own a house in upstate New York and we have them on that house too and even living in North Carolina and having a house up there, it's been very good to work with them. I've never had any issues or troubles or concerns. People are crazy not to get it if they need an insurance.

17 year customer. Overall I have been pleased with service, the only issue was over a/c which was resolved.

Called for help on Oct. 13th. Still waiting. called 4 or 5 times today. Today is the 22nd. I was told our problem was not covered, then, we were told it should have been covered. Still not sure what is going to be done. Very disheartening, when you buy protection for your home and now I wonder if I wasted $500.00.

The worst service ever. Took a month to get door opener and washer fixed. Customer service is nothing but rude. Call all complaints to Mark ** at corporate 901-537-8000. He can also be reached at **, ask for the president's office to leave a message.

I'm very pleased with American Home Shield. The only thing I'm not wild about is that it takes the repair people three days to take care of my air conditioning problem. When it comes to an air conditioner or a water heater problem, I would think that those would be something that they can maybe consider responding faster. I live in South Louisiana so it's just very hot. But other than that, every problem that I've had, I'm very thankful and have been happy with American Home Shield. The service people that they have sent out have been good. I recommend AHS to friends.

Our old washing machine died a very slow death. AHS kept it alive until repair exceeded the cost of replacing it. We let AHS pick the brand and style and they did a good job - we have a better machine than we started with and it was a painless process.

I had contractors out when my air conditioning unit was not cooling properly!! The freon had leaked out! So, the leak was repaired, and refilled with freon. Now my kitchen is cool again!! There are 3 heating/Ac units in my house. All Central type units!!!

Our air conditioning was leaking. I made a claim and it was very simple. I called them up and requested a service and they sent me an email confirming that I requested a service call and it had the name of the contractor on it. Then the next morning I called the contractor myself. He was fine and on time. He then saw the problem and told me what he was going to do. He told me that if it happens again, to just give him a call. He took care of it and left. The air conditioner is working fine after the repair. He showed me how to clean it. There was something blocked and he showed me what to do so that it wouldn't be an issue in the future.

I recently had a problem with an appliance in my home. I called AHS and they scheduled a service Technician to come out and evaluate the problem. They responded in a timely matter. Their Technicians are very knowledgeable, clean and polite. I was very impressed with their service.

American Home Shield is always there with us. The contractor came out to our home the next day after confirming the appointment for the next morning. They actually arrived early and was ready to find the problem. After a short period of time and after thoroughly checking the inside and outside of the home, the issue was fixed and explained. The contractor is very professional and prompt. He actually came by just the other day to follow up as I thought there was another issue while under the 90 warranty program. He confirmed everything is fine after testing the area of concern again. No fee. That is service!

Sump pump went out. Water was in basement. AHS responded quickly to get new pump. Refrigerator went out. Was and able to replace quickly.

I had found out that the air conditioning unit upstairs has a leak in it, and so it had damaged the ceiling in my living room, which is under that floor. I was trying to protect the flooring that was downstairs and the ceiling. American Home Shield did a really good job getting everything fixed. The air conditioning has stopped leaking. I thought at first it was a plumbing problem but it really wasn't plumbing as much as it was AC. It's fine now and I haven't had any problems since. I like the fact that everybody showed up when they said they were going to. I appreciate that they were on time and they were just really efficient with their time. I was very happy with AHS. They were efficient, professional. They took care of my needs and I appreciate it.

We recently filed a claim for a dishwasher we had in our Florida house. It was leaking water on the floor when we used it and turned it on. My wife spoke to them over the phone and hadn't had any difficulties or problems submitting the claim. Everybody was cordial. They sent out a contractor to fix the problem and he was very nice. Everything was just great. We haven't used the dishwasher much since I'm not there but we did try to see if it was working properly after he left and it was. So I'm assuming everything is okay. We've had no problems dealing with AHS and we enjoyed the service they have provided.

Whether I place a call or schedule service online the response is always prompt and courteous and the repair is usually completed within 24 hours.

My experience with AHS has been excellent, not one tiny issue. They are prompt. Usually when you have a warranty on something, when you call in about a warranty, they're gonna say, "Oh, gee, that's the one thing that's not covered." That was not an issue with American Home Shield. It was just very easy. My husband and I were both extremely happy, not only with the person I spoke with at the company but the repair people, too.

I had a dishwasher go out on me 2 yrs. ago. It took 6 week of trying to repairing it. Then I had to Pay $85.00 because it was stainless steel. Now my washer went out and it took 5 weeks to get It working. I have try for 3 Days to Cancel my policy and can NOT get to anyone. I'm put on hold for over 45 mins, then get disconnect 3 time.

Our air conditioner went out. The repair company was contacted. They called me and set up an appointment and they came. He looked at the problem and he figured what it was. He worked on it and it worked perfectly. Every time I called them, they had the contractor call me and came out and fixed it promptly and it's been great. I've been pleased that we had American Home Shield. We've renewed it three times. They've been really good for us and we've never had any problems at all. We've had good contractors. We're going to sign up with them again.

I've never had any problems with American Home Shield. They've always been right on top of everything. They installed my AC, hot water heater and a complete heating system for me so I'm very pleased with what they'd done, and I highly recommend them. I have recommended them many times. I'm sorry I had to cancel my contract because I'm just getting one check now. I canceled it over the internet because my husband passed away, and I really can't afford it right now so I'm just gonna have to do the best I can.

My garbage disposal didn't turn. I called American Home Shield and a contractor came out. He was fine, worked on it and it started turning. It has performed well since the repair was made. They did okay. I have been with them over 20 years and they've gone up in your co-pay. But right now I'm still with them. In fact I have recommended them to quite a few friends. Sometimes they're a little slow when I have to have something replaced but it's because they had to order it, ship it. In the past years they are dependable. Whether it get done every night, quick or a week's time, they get it done.

American Home Shield is excellent. Every time I called for immediate repairs, they got me okay through. I'd recommend them.

The washer wasn't agitating properly, it wasn't getting the clothes clean and the refrigerator is not closing properly which led me to file a claim with American Home Shield. I did my claim over the phone and it was pretty simple. It takes a while to get someone to come out though. That's the only downside. They don't seem to have a lot of vendors. It took about a whole week. I wasn't pleased with the contractors. They came out and they rigged it up and said that a part would be needed. We had to call back and they had to come and fix the refrigerator twice as well as the as the washer and the washer was still never fixed properly. When you do laundry, you would normally just put it on the right settings then let it go. You have to wash it. If you use the color settings where it's supposed to be cold water, hot water comes out and if you use the setting to which it should be hot water, cold water comes out. I'm considering switching to someone else because I'm really not satisfied with the service. They don't keep in contact with you. It was tedious.

I'm very pleased with American Home Shield. The plumbers were very satisfactory. They brought in a new control and flushed out the water tank and then put the new control in. We had four or five calls before it finally got resolved but I got my money's worth out of it, so I was still satisfied. Although when it got connected, it wasn't connected properly, not tight enough and we smelled gas coming out of the pipes. We called and they were out in ten minutes. I also called for the refrigerator and the dishwasher, and they sent somebody out almost immediately within a day or two. I was very, very pleased because they were very polite, very professional. I would recommend them.

My experience with American Home Shield has been very good and wonderful. I renewed it for another year. The refrigerator guy and the plumber were fantastic.

Had issue with unit, they sent out a tech. He misdiagnosed the problem and only after I asked a few questions found the evaporator coil to be faulty. Three trips later he replaced. Still not cool. AHS said we would be reimbursed $X if we affected the repair ourselves. We did and when asked for the reimbursement, they said they don't pay out like that. Bottom line is my wife suffered in the AZ heat with her MS for two weeks due to AHS not performing their jobs as per their contract with us. While she had a relapse, we were left to pay out of pocket for a new unit ($7K). My wife's health would have been better served had we not had coverage and simply had the repair done ourselves. AHS was a negative from every standpoint I can see or imagine. All we got for our money was a tech who couldn't fix the problem and lies from the company saying they would pay for repairs then saying they never do anything like that.

My air conditioner, didn't work one day and then the next day it worked. It was a weekend, so nobody could get out until Monday, so the air conditioner was working but it was working pretty hard, only to find out that the condenser was frozen. So they cleaned it out, switched out a part that was broken, and my air conditioner runs perfect. As a matter of fact, my electric bills dropped considerably after changing that part. So I'm pretty happy. The American Home Shield representatives were very courteous. It being a weekend, they did the very best that they could. I put the call in on Friday and they were supposed to come out on Saturday, but I canceled it because the air was working again. And then it froze over the weekend and stopped so I called back on Saturday. The gentleman came out, his name is Ed and he's very professional. He told me what was wrong, he cleaned it out and told me how to prevent any future dog hair from getting into the air conditioner. He came in and looked to see what filter I used; he was very thorough. He had gone above and beyond and he was quite knowledgeable in saving me an expense later in the future. Most air conditioning companies don't do that.

It was a problem with the thermostat in the oven, not anything major. AHS was wonderful, they came right away and they fixed it, and it's been fine ever since. I was thrilled with it because the fee has gone up by $5, but it's still well worth the money for the whole year for all the appliances. In three years that I've had it on this house, I've used it twice before for the air conditioning. To pay just that minimal fee and have everything fixed - and they were here right away and the people that they contact are absolutely wonderful - has just been a great experience.

The last problem we had was with our microwave. Submitting the claim to American Home Shield was very easy. I called in and I was answered right away. They set up a meeting very quickly with Sears because I have a Sears product. Within two days, the Sears man was out, but I have a microwave-oven combo, and to fix the microwave, he had to pull it out. He had to pull the oven out, so he had to bring an apparatus and set it up in front of my oven and pulled the whole thing out. I was a nervous wreck, but he did fine and got it out. He replaced the part, pushed everything back in. But he left with flipped breaker and the oven door wasn't shutting, so the light was on the whole time. I called right away because I wanted to catch him, but wasn't able to get a hold of him. American Home Shield gave an okay to send somebody back out, which happened very fast, but I had to wait for another technician, and it was a couple of days. AHS did fine. It was not their fault. I would recommend AHS to a friend, and I have.

My experience with American Home Shield went very well. We had a claim on the washing machine. The guy who came over was very professional and everything went fine. Everything was done in a timely manner, which I appreciated.

My experience with American Home Shield has been fine. They were always very prompt and very courteous. I have submitted a couple of claims, one for the garbage disposal which they replaced and the other for the air conditioning in March which took seven visits. I'm not sure what's going on because everyone offered an explanation why it wasn't working; one time time it was the one upstairs, sometimes the one downstairs, sometimes both of them. Sometimes they would run for like a week or two and then they'd be back to the same problem. I didn't have a whole lot of confidence with the seven times since March. It's been working since the eighth guy came out. Other than the air conditioning people, I'm very satisfied with American Home Shield. I can get to them on the weekend and in 24 hours like they say, so I've been very happy with that.

I recently had a big leak coming through my ceiling from the second floor, and the water was running down the walls. I wasn't sure where it was coming from, but assumed it was a broken or leaking pipe under the floor since I could not locate it. I called American Home Shield first, but they could not get anyone to me until the next day. They also stated there were no guarantees of repair and they could not do anything if the problem was inside of my walls. I had to pay a local plumber over $500.00 to get it resolved that day, because the alternative would have been a ruined upstairs floor & ceiling. Because of this, I was reluctant to continue my membership. I waited to pay the bill because I wanted to discuss it with my wife first. As a result, I got busy, forgot about it, and received a collection letter in the mail. Even though it was my fault, I of course, didn't care for the tone of the letter.

Overall, things have been very good with American Home Shield. They're always been responsive. They provide good businesses to do the warranty work that we need done. I don't have any complaints about them at all.

It is impossible to communicate with AHS over the phone. There is only a number to a call center that can only take notes and that consistently always gets things wrong and does not follow up as agreed. In my case an AHS contractor did an incorrect and dangerous installation of a ceiling fan that was falling off the ceiling putting my family in danger. I called AHS to send another company that would confirm the danger and the incorrect installation and correct it. It was agreed with AHS that I would not pay another copay as the problem was created by AHS in the first place. Despite this agreement AHS keeps sending past due bills for an amount that was agreed I would not pay. Repeated calls to the hotline lead to nothing. They promise to follow up and then nothing happens.

I have had two occasions to use my AHS contract in the last 12 months and both times they took care of the problems as promised. In both cases the contractors were a bit slow to respond because of our remote location to the contractors home base, but they did take care of the problems as per the contract. I plan to renew my contract when it comes up for renewal 2 months.

My most recent utilization of AHS was to have an inspection of my heat pumps. It was found that one of the air exchange modules was defective and needed to be replaced. Since the system had been installed by Sears and was new, the warranty covered the repairs but only because the response from the AHS contractor gave the specifics of the defect and Sears had no alternative but to make good on their warranty. Thanks you, AHS.

Extremely satisfied with the service, responsiveness, and experience received by AHS. I never had an issue with their customer service or any of the contracted Vendors. I always highly recommend AHS to other people.

I have two policies with AHS for two houses. Submitting the claim with them was very easy. They're wonderful, always very, very courteous and helpful. I've actually called to complain once or twice and they have always been very easy to deal with. They listened to me and calmed me down and explained. The contractors they sent out were very knowledgeable, very focused and easy. American Home Shield is a fabulous company. They always do a very good job, and if for some reason the trades person doesn't finish the work completely, they immediately send over somebody else who will.

I have been a customer of AHS for over 10 years, but have had the need to use their services only a few times thus far.

We weren't getting proper air conditioning so we called AHS and filed the claim online. The actual contractor that came out was very professional. He did great and got the AC fixed. It has been fixed ever since so no problems. I was pleased with the contractor and his work. I recommend American Home Shield.

The most recent claim with American Home Shield was the microwave which stopped working. I did it online. I didn't have any problems scheduling an appointment and the service guy showed up when he said he was going to show up and took care of the problem. Everything is fine.

Overall, our experience with American Home Shield has been good. I needed a hot water heater and they had a hard time to fix it and put a new one in.

The hot water heater went out. I called AHS up and the guy showed up the next day. I have no problems at all dealing with them. The contractors didn't have everything they needed the first time so we had a little burb there, but they worked right through it and got it taken care of. We've been a member for four years at least, and we've been very satisfied with them. For most of the times that we had issues, they didn't get it done on the first round. We always had a second, but there was nothing that inconvenienced us.

So far, my experience with American Home Shield has been good. They seem to go up in their price every year as far as what you pay the contractor when he comes out. I started out at about $55. Now I'm up to about $75. This has been in the last three years. We have had problems maybe one time in the last six years, out of the repair guys that they had sent out. But once I called them back and told them about it, I've never seen them come back out for anything since then. The people they contract with were on time. And other than one occasion, they have been extremely professional with their work.

American Home Shield had only been out here once but it was a fine experience. I would recommend them.

I'm very satisfied with American Home Shield. I like their promptness and the quality of the businesses that are sent to my home. They're very professional. They get the job done and are exceptionally good. I recommend American Home Shield to any homeowner who does not have it.

Overall, I have old appliances. The home warranty has proven its worth. I have had a garage door replaced, leaky shower valve (had to fix the drywall damage, but I was fine with that), washer clutch, dry fix, and new garbage disposal. I do not call for small issues (75 copay and that is not me) but my house is built in 76 with most appliances being 10yrs or older. Plumbing fixes and garage door has went well. My issue is small appliance fixes. AHS gets a great deal from Sears and sells their appliances. They turn you out in the name of discount and bottom lines.

I have not used my American Home Shield all year until my water boiler broke last month. They took their sweet time sending a plumber to my house (we had no water for over a day and I had to pay ROTO ROOTER to come to my home in an hour to make sure all plumbing was shut off). AHS assigned Plumber (BEAR), looks at it and says 'not covered', claimed it was not the 'boiler' but where the water is stored. So the big round/cylinder unit that is labeled 'water boiler' is not covered, even though my contract calls for water heaters to be covered, what the heck??? So the plumber has me and my family over a barrel because I have 2 small children and we need water. $3000 out of my pocket...

Submitting claims with AHS has been very easy. I usually call, get somebody, tell them my problem, and it takes five minutes for them to gather information. So it's pretty flawless. The reps seemed to be very professional and pleasant. I've never had any problem whatsoever with any of the contractors. I have nothing but good things to say.

American Home Shield was very timely. They have provided good service so far. There was one time that I requested not to have one of the electrical guys that they originally assigned come back out and they got someone else. They've been responsive to my request.

I love American Home Shield. It makes it effortless. All I got to do is go online, tell them what my problem is and whatever piece of equipment I have or appliance and I'd normally get a call within two to three hours and someone sets up an appointment and they come and take care of it. I have recommended them to a friend and a friend has got them.

I submitted a claim to American Home Shield for my hot water heater, and that's been taken care of very nicely and they did a good job. I called the number, and the people were very polite and contacted the repair place immediately and they called to get an appointment with me, and it was taken care of in a matter of couple of days. They're just very courteous people. They've done several things for me over the past three or four months, and everyone's been good.

Our fan was rotating irregularly and making a lot of noise. We submitted the claim to American Home Shield and it was very easy. We had a good repair fellow come out and he did well. The fan works excellent after the repair. Every time we've called Home Shield for something, all the repair people have been just topnotch. They've all been great.

All of a sudden one night, we realized that the home air conditioner wasn't cooling. I submitted a claim in the middle of the night and just used my cell phone to submit the claim. They immediately told me who the contractor was going to be. We've had it for some time so we knew who it was anyway, and they gave me the phone number. I left word for them and they called me back and gave me an appointment time. That was a Sunday night and they gave me a time for Tuesday morning. The contractor was a nice person and knew well what was wrong. He got right to it and fixed it and said goodbye.

My air conditioner stopped working so I called them and they came out two or three days after I called them. They told me what the problem was, explained it to me and they let me watch them what they did so that if it happens again, I can just fix it myself. We were real cool about that. Every time I filed a claim, they sent somebody out right away and fixed it. And then, there was a problem with my dishwasher not draining. They sent a guy out five times to fix it and he finally got it fixed on the fifth try and it works fine now. It seems like they invested more money in fixing it than they would have in just replacing it. But at the end of the day, I have a functional dishwasher so I can't complain. They're pleasant and very easy to deal with.

A great experience with American Home Shield. I had nothing but good experience with whoever came for whatever appliance needed to be done. They did a good job and were very pleasant.

I have a good experience with American Home Shield. They're very professional and take care of the problem right away. I'm pretty happy. However, I have called maybe three times or four times and I still don't have the contract. That's for my main residence, because I purchased two American Home Shield.

My experience has always been very, very bad. I don’t use them anymore. I always had good relationships, I’m a real estate broker, I’m not doing that great right now but up until that time I was managing over 200 homes. At the time I had a problem I was paying them over $33,000 a year. I had an air conditioner problem in a rental that I had no control over, evidently some tenant that was there before had a dog pee on the unit out there. That’s not covered evidently for the damage; never heard of it before in my life, used them for many years. They refused to fix my air conditioner so I had to put a new air conditioner in myself. I discussed that with people but nobody wanted to even listen to me. With the $33,000 I paid that year, they could’ve come in and said, “Well, just because it’s you, we’ll take care of that.” My son’s still using them, against my best wishes. That’s my story and I’m sticking to it.

We had problems with our clothes dryer. The service guy came out and did service on the vent and he couldn’t fix it, so it wasn’t fixed. The gentleman was very nice and he said he won’t charge me for the service call because he really didn’t fix anything, but then I got a bill yesterday from AHS for $75. I went ahead and paid it as the guy did come out; that was the only questionable experience I’ve had with AHS. We can’t complain about it at all. I usually submit a claim online now, so I don’t really have a lot of interaction with their representatives. The few that I’ve had in the past have been great, very knowledgeable and very responsive. I have recommended American Home Shield to friends. Everyone should have a home warranty.

Every year the air conditioner goes out because of use so I had American Home Shield come for a check up. It was very easy submitting the claim to them and it was great dealing with their service representatives. He came in, diagnosed the problem, fixed it, and asked me if I had any questions - then he was finished. The air conditioner is working great. I wish we could get the contractor come in sooner but I understand that.

One day I came in and the air conditioner wasn’t working at all. The representatives were understanding, listened and got the job done. It's performing great now. I have no issues. I’m happy with American Home Shield. I’ve been with them since 06 and I’m not going anywhere. I’ve been recommending it to a friend who's got a plumbing problem.

The air conditioner went out so I submitted a claim on the Internet. I never got a response so I called and talked to a representative and she got the ball moving. The contractor was very good. He knew what he was doing and got it fixed in no time. Since the repair the AC has been working fine. They were very responsive and everything worked out fine.

Courteous and considerate in helping with scheduling the repairs. This goes a long ways. We have been under warranty because it was part of the purchase agreement. However, since American Home Shield has been so prompt and attentive to our needs, we decided to purchase another year of coverage on our own.

Buyer beware of what you are buying. Service is non-existent. Customer service on the phone either says it's not covered or they lie when they say they are sending this to another department. They have no supervisor to speak with. They say someone will call back in 24-48 hrs and there is no follow up. You do not have a choice of paying for overnight shipping. There is no time limit to get parts or your equipment that might be covered to be fixed. The customer service people are rude and not helpful but just apologize for any inconvenience. I would not recommend them to anyone.

I did the claim process online most of the time and don’t have any complaints with that. Our recent claim was about a refrigerator that I had for a number of years. It went bad. While I was doing the investigating about repair coming out, and they were very prompt in getting back to me, I decided to buy a new inexpensive refrigerator because it was in the garage. They did their end of the job but we just made a decision to buy a new refrigerator, so I didn’t have to use American Home Shield. I also had a garage door problem; they came out and took care of that and everything was very satisfactory. We’ve been in our home since March, and our regular larger refrigerator that was in the kitchen had a problem with the ice maker there. They came out, repaired that and replaced the part.

The most recent claim I filed with American Home Shield was for my air-conditioner. It was making a loud clanking noise in the middle of the night. At first we didn't know what it was. I got up, went in my laundry room because it’s up in the attic, and definitely it was where it was coming from. So I called for air conditioning services. The contractor called, we set up a date and they came out. I will use them again because they came straight forth, went up, found the problem which they said the screw had come out of the fan, took care of it and was gone within the hour.

Submitting the claim to American Home Shield is an easy process. Our most recent service was for one of the swimming pool pumps. The repair was done and everything is okay. They’re a valuable partner.

We love American Home Shield and we've had a really good experience. It’s just what we expected; superior service and keeping their word and doing what they said they're going to do. I think everything has been fair. I had two separate contractors for my rental property and one for my house. Both of them were excellent. After the repairs, the performance of the A/Cs has been spot on so I’m very satisfied with the customer service and the performance of the A/C as well.

American Home Shield is always excellent and we’re really happy with them. They’ve taken good care of us; when we have a problem, they get on it immediately. We had an air conditioning problem this year and it was taken care of almost immediately, and that was good because it got very hot where we’re at. So, I would recommend American Home Shield. I’m very impressed with that insurance. I wish our other insurance was as good as that was. Keep up the good work.

Excellent experience so far with my warranty! Best thing I ever did!

The company that was sent out to take care of the problem was very professional. We have had American Home Shield for several years and the customer service has always been great.

The contractors sent by American Home Shield are always professional and really care about helping you solve your issue(s) as quickly as possible. I couldn't be happier with the service I have received from AHS and their contractors.

My stove had gone bad and the gentleman came out quickly and fixed it for me. He's very professional. The representatives were very good to me. They're very responsive to everything I needed. They told me that someone would get in touch with me, and they were there within a couple of hours after they called me the next day. I've had also some problems with the heating system and they came out and fixed it in a pretty reasonable time. I also had a problem with my air conditioner not too long ago and a gentleman came out to look at the unit in the attic, and when he put the cover back on, he didn't put it properly enough and it wasn't coming on. When it first started acting up and the air conditioner wasn’t coming on, it was a good part of the summer and it was really getting hot, so then I replaced it and everything went fine, but then the next day, it did it again. So I happened to read the instructions and it said to make sure that the doors are closed. Sure enough, when I went in the attic, there it was. I just pushed it a little bit, and as soon as it’s back on, everything worked out well. Other than that, everything else worked out really well. So, I only had a few problems, nothing spectacular. They always did a good job for me. Quick response, very courteous, and very understanding of my needs.

After having home inspection and seller having various home repairs completed prior to closing, my ac was not properly cooling around three weeks after moving in. Called AHS to have a service call come out. Two days later a tech arrived on a Friday and told me the system was frozen over and would need to be thawed before he could inspect it. With no sign of what the issue was the tech immediately started trying to sell me an entire no ac system for $5,500. I found this approach to be unsettling. He turned off the system and said he would be back on Monday when office was opened. That meant having the whole weekend with no ac in Texas heat.

The last problem was our air conditioning. It wasn’t cooling the house. It took multiple return visits to correct, and we’re not even 100% sure it’s even corrected because it got cool. It seems to be blowing out cool air but it did before. It’s a really old unit. Everything on submitting a claim with American Home Shield was like lickety-split. The only time they didn’t call me the next day is because it was late on a Friday but they did call me first thing Monday. The whole claims process and the vendor was very smooth and good.

I'm a listing agent with a real estate company and we use exclusively American Home Shield in our company and I'm also a user as a consumer. I've been happy personally and had an excellent experience.

Our problem started way before the storm that they’re claiming it was caused by. It was at least six weeks previous to when we called. It’s the heater that was the problem. Six weeks before, we would turn the heater on and go on the spa and then it would kick off and my husband would have to go over there and restart it. Finally we got to the point where we called American Home Shield. Actually the pump went out and my husband called about the pump and said the heater was kicking on and off and won’t stay on.

I have been a customer of American Home Shield for 13 years. Since we build our home. They came out 1 time before when I had trouble with my dishwasher. We were having trouble with dishwasher and they sent a serviceman out and they said they needed a part and would order it and would come back. When serviceman comes out you must pay them cash or check before they leave. He left and I did not hear anything for 4 days. I called to ask what was going on and they said that they would not be fixing the dishwasher because it was installed incorrectly 13 years ago. I asked for a supervisor and they said they would research and call the service company and call me back. They never called me back.

We called AHS and they told us they'd schedule somebody, and they did. They came and took care of the problem. I don't even know what they said the problem was but they fixed it. It was handled properly.

The technician was able to repair the pump in 15 minutes and the pool was again working without leaks.

We have not had our central air conditioner fixed for over a month. We are being ignored by your representative, Derrick ** (ext. **) who has not responded to repeated calls for more than one week. My last understanding was that AHS would coordinate a service call between the electricians and the HVAC vendors. This has not happened and we are not even being called with updates. Our contract is up on November 1st and at this rate will not be renewed, only litigated. I urge you to take care of our ongoing situation asap.

Last Friday night, when I opened the dishwasher to put something in it, I noticed that there was water collecting in the bottom. And I thought that's odd and decided that I'll have to call somebody on Monday. Saturday morning at like 6:00 AM, our four-and-a-half year old had actually snuck down the stairs to the guestroom where her Nana and Pop-pop were staying. And when they were coming back upstairs, she actually slipped and fell because the kitchen floor was covered in water from the dishwasher. She wasn't hurt, but it obviously scared the mess out of her.

Not a happy customer right now! I've only had to use my warranty a handful of times over the years and it has been hit or miss. There is always some catch to what is covered and what is not covered it seems like. I just got off the phone with AHS customer service dept. after trying to clear up a clerical mistake either on My Plumber's end or AHS's end for service I paid for back on 9/4 IN FULL and am now being asked to pay again for. I called last night and spoke with a very helpful lady named Jamie, she tried to clear the matter up but got no answer from My Plumber so she asked me to fax anything I had showing payment to this contractor (whom I have already complained about once to AHS and gotten no response from). So last night I scrounge up my invoice and print out my bank statement showing again, PAYMENT IN FULL and I attempted to fax it to the number I was given with two failed attempts. I scanned the documents in and called your customer service again and after going thru the entire process again I simply asked if there was an email I could send these documents to since the fax wasn't working.

Very fast, on time - very good.

Previous claim with American Home Shield was about an electrical box that had no power. That was the end of July. I did it online. Contractor came out and he replaced the electrical box. It didn’t take that long. Until recently it worked fine. But I had to place a call today cause that same box that he replaced is not working. But I’m not angry. I’m sure this is just a fluke. But overall I don’t know that I’ve gotten what I paid for, but I suppose if I’d gotten what I’d paid for they wouldn’t be in business. They wouldn’t be making money. I’ve had American Home Shield for several years. We pay five to six hundred a year into it. Do I get five or six hundred a year out of it? No.

I contacted AHS on or about 08/25/2014 because I was having problems with my central A/C. They have sent out three separate contractors to service my A/C units and despite their numerous repairs attempts (over five) the units are still NOT working as of 10/15/2014. I contacted them again today and the representative said she was referring my call to the resolution dept. This dept is useless and does little to resolve ongoing issues. Also, the retention dept takes forever to contact you and when they do, they are unable to provide a resolution to your concerns. I intend to file a lawsuit for the damages one of the contractor cause to my home. I will also file complaints with my local office of attorney general and the BBB.

My experience with American Home Shield has been very good. They have been responsive every time I've called.

I always have a good experience with American Home Shield. They just completed the repairs today, I got a note from my tenant. One thing I like about American Home Shield, no matter when I call, they’re always so prompt about sending someone out. I would definitely recommend them.

I've used AHS service probably twice in the past month and a half and both times were great. I requested service online and usually within a couple of hours on both times, I got a phone call from the provider. They came the next day and arrived right on time, and within a half hour of being there, everything was fixed and they left. There are two things I like about American Home Shield and why I keep renewing my service with them. First, they give me amazing peace of mind because I did have something that was a little bit more complicated a few years back and it took two trips, but they took care of everything and it was fine. So it's the idea that they are there and it works. Second is the service response time and the quality of the work is very, very high. They are timely, professional and courteous.

A couple months ago the AC unit just wasn't cooling properly. I submitted the claim online (I didn’t even know you could, and so it was real easy). The contractors sent by American Home Shield were great and did a really good job. It ended up being a whole big deal cause it would've been really expensive to fix it. I ended up getting a credit for the repair from American Home Shield and we had to buy a new unit from the vendor. We were happy with the vendor that they sent out. They were better than other vendors that we had previously dealt with over the years with air conditioners. We felt like we got a pre-qualified, trusted vendor. I certainly can't complain. It was great. It was quick. It was professional. I'm happy we did it.

I have American Home Shield for both of our homes. Our interactions with the contractors they sent out have been fine. They're all very polite and competent. The call expense is a little pricey every time they come out but they are really good.

Our latest claim was for plumbing issues and AHS did really good. They actually had to come out twice to figure out what the problem was, but they corrected it and got it fixed. They did an awesome job. When submitting a claim their reps were always pleasant to talk to and they take down all the information they would need, and they provide me with the people that I need to talk to. Sometimes I even do conference calls with the people I need to talk to. We did have a little bit of problems with one of the guys that came in from Sears that fixed our dishwasher cause he would never call us ahead of time and give us a time and day he was coming. Other than that, we've always had quick results.

The repair people that come to this house to do repairs have all been very good. I do not have any complaints.

Overall, our experience with American Home Shield was very good. Everyone has been prompt and courteous. We've been happy with the service and we've had it for several years.

My experience with American Home Shield was good. They were excellent. A problem started and I called them up. The guy came over right away. He came in one day, checked everything and ordered a part, and came and replaced it. AHS responded immediately and the service was good.

The service contractor from Sears was very prompt, courteous, and helpful when he came to service my washing machine and dryer. He explained the options I had - either have it repaired or request a new one at a discount through AHS. After I decided to have the repairs done instead, the service contractor ordered the parts in a timely manner and scheduled an appointment right away.

My experience with American Home Shield has been good. All the people they've sent have been very credible in what they were doing. I've referred people to them.

My most recent claim was for a plumbing issue. The repairs are good, all the problems were resolved. My only issue with American Home Shield is that their customer service rep said everything would be covered and then once the repairs were done, come to find out that they were not covered under the contract so I came out of pocket, paying for the repairs that were done. I had no issues with the contractor but I would not have told the guy to go ahead and do the repairs if it was not going to be covered. But that's the first issue I ever had with AHS. I'll still recommend them. It's one isolated incident. I’ve been with them for a couple years and I’m not gonna just let that one issue ruin the relationship.

I submitted a claim to American Home Shield for my electrical oven as one of the burners wasn't getting hot and there was an electrical problem there. AHS contacted the service person. The gentleman was very prompt and came when they told me he would come and charged me what he told me he would charge me and fixed it and he was gone. Everything went as planned. It was whatever the American Home Shield had told me. Our experience with their service was excellent.

My problem with American home shield was successfully resolved due to your help. The appliance man fixed my dishwasher. 5 stars to ConsumerAffairs and 3 stars to American home shield who needs to shorten time period.

When I submitted a claim to American Home Shield they were here within 24 hours. Everything was great. They were friendly and knew their job. After the repair, it's been excellent. I would recommend them to a friend. AHS is a great company.

We've been with AHS for years now and their customer service has declined rapidly. If you contact them via their website they NEVER respond; phone reps are rude, condescending and threatening. They are full of excuses as to why things are not covered; including but not limited to techs who mistakenly report the incorrect issue (and then we are told that even if the tech corrected it, they have lost credibility and it STILL won't be covered, even though the same issue was covered by AHS in the past!).

I had an air-conditioning issue. It wasn’t cooling upstairs. We called the number then someone contacted us to see when we could have an appointment to get it repaired. They came the next day or so and did the fix for it. The contractor they sent was a little bit later than I had anticipated. Somebody else was supposed to do the call and they didn't show up to work, so that’s why they were late. But they came out and repaired. Everything’s working fine now. Overall, we're happy with the service.

Submitted a claim for the washing machine but the machine was acting all right when the contractor came. So he couldn’t figure out what was wrong, but it was fine, no problem. They're great.

Fix it Quick contractor is the best! His repair was fast and he was very friendly. His timeliness was spot on! Bravo AHS for hiring this vendor.

My experience with American Home Shield has been very good. Everybody we've had come out has been good and we haven't had any problems. We've had a couple of repairs that didn't get done timely but they took care of it when I called so it was okay. I'd recommend them.

Air conditioning was not working. The responding company fixed it.

The last claim we had was about the air conditioning unit. American Home Shield handled it very nice and I would recommend them to anybody. However the contractor they sent out was terrible. During that time the weather was hot and some disabled people live in the house and they need the air conditioning unit to keep them cool -- they get sicker if it gets too hot. The contractor come out and take a look at it and said, "There's nothing we can do right now. I can send a guy out tomorrow."

A couple of times, I haven't been happy with American Home Shield, but for the most part, it was good. Recently, a rental management company reported to me that a guest complained about the ice maker not working. So the management company had called their own service and they came out and said they needed a compressor and it was beyond repair. It wouldn't be worth fixing it and they wanted to sell us a new one for $1,300. Then I called American Home Shield to report it when it was reported to me. AHS sent somebody out and the next day they came out and fixed it. It cost me $75 instead of $1,300. So it was a very positive experience. I hope next year if it happens again and somebody complains that it doesn't work, then I'd probably ask American Home Shield. We've had a lot of calls, but this is the first time that the management company called our service out and they said we needed a new refrigerator. In most cases, my experience with AHS has been very positive and I'm satisfied so far. I've got three homes that I have insured with American Home Shield.

American Home Shield is reliable and quick. I submitted a claim for my leaking washer. Technician came and it turned out it was a piping problem and AHS sent a plumber to fix it. They came in timely and got it quickly serviced. They did a very good job.

I’m very satisfied with American Home Shield. They have consistent service. You call them, they refer you to this or that person, and then it’s up to you which technician you want to choose. I don’t have any problem with them.

My most recent claim with American Home Shield was for my microwave, it just wasn’t holding. I didn’t know what it was. I unplugged and restarted it repeatedly. I called American Home Shield about it and they came out. There was a short somewhere, and they took care of it. The microwave is great now. American Home Shield has really been a great help especially with today’s prices and the hourly wages of people who come in to do repairs. I think it would help other people, as well.

I submitted a claim for my air conditioning unit to American Home Shield. It wasn't coming on, so I called them and they came out the next day. They couldn't fix it because they didn't have the parts so I had to wait till the next day, and then they fixed it. As far as I'm concerned he did a good job, we just have to suffer for a couple of days. But I like AHS. They're okay. I’m still with them.

I’ve had the service with American Home Shield since I bought the house in 2004. My most recent claim with them was for the garage door. I couldn’t access them on the computer, so I ended up calling and everybody was real helpful. The technician they sent out came on a Saturday. He had some questions, so we called the American Home Shield office. The person who answered said I was really lucky because normally, in those cases with garage door coverage, it wasn’t as extensive, but because I had been with them so long, it was more extensive than most. And so it was covered, but the guy thought maybe I needed something else so she explained that to me and I said, “Okay, thank you very much.” So the technician did the repairs and it was fantastic.

I submitted a claim for my AC problem (freon) and it was a good experience. Service is good and they did a good job.

We just had one claim. It was a hot water heater. It took them almost 5 days. You don’t have any hot water, it’s hard. I wish they could have came out sooner to fix it. Otherwise, it went pretty good.

The operator was very helpful and very good when submitting a claim. The contractor was early, pretty helpful and explained everything else very thoroughly. The repair was good. Everything was done correctly and everything was good. They are very professional. Everything was fast and accurate.

The contractor was knowledgeable and quick. He resolved a major issue with my electricity (and more importantly heat) on New Year's Eve. He was polite, explained my issue in a way I could understand and submitted the necessary information to AHS in order to get it resolved in a timely manner.

I never had any problems with American Home Shield. I submitted a claim for a clogged sewer line. They gave me Jim's Plumbing in Nevada and he came over and unclogged the line. He did a very good job. Everything was fine.

We had broken pipe in the wall in the bathroom. My husband filed a claim and they said they'll get someone as soon as possible. Well, the next day we didn't hear from anybody and someone called later that afternoon and said he was sorry and that he didn't know that it was an emergency. I said that I told the lady we had no water; we had to turn the water off. We couldn't take a bath, we couldn't flush the commode, we couldn't do anything. And she didn't tell them it was an emergency, so he didn't come out until the following day. I didn't call and complain. They fixed it in a few hours, but I just didn't like the idea that we had to wait another whole day. I recommend Home Shield all the time because we've had it for years.

I would recommend American Home Shield because they do everything they could. The only thing is the website. They need to update their way on how to submit a claim to give us more options to add or like a space for us to write down exactly what’s going on with the order that we need to place. When I submitted the claim, I didn’t choose the exact problem because they just give us whether the refrigerator is working and there is another option that says for non-working. Those are the only two options they gave us.

Our garage door chain came off the track. I was able to get it back but the motor would not work. I called AHS to file a service request. First thing the next business day, I received a call from their contractor. They came within a few hours. In fact, they were due between 1 and 3 pm but arrived early. I placed a large ladder at the door for them. The work was completed and the ladder was moved back where it was typically stored. I have had this firm to the house once before. Excellent and timely service.

The problem started with when I renewed my contract with American Home Shield. I was not informed. Let me start from prior to that even. Prior to me renewing my contract a year before, I have requested by phone that my payment date be changed to the first of every month, and so I had been making payments every first of the month for a year or so, probably more. Then it was time for my contract renewal. I renewed the contract but was never informed that my payment date would go back to the original date prior to requesting that to be changed to the first of every month. So I was made aware that American Home Shield had been into my account on July 23rd so I immediate called and said I have requested that it be taken out the first of the month, because we get paid at the end of the month.

Really, you pay for this, then something breaks, takes 3 weeks to have it replaced, then they give you $70 less than what you're quoted. Oh and you paid $75.00 for a tech to tell you your appliance is broke... American home shield is terrible. Their departments don't talk to each other... Customer service is non-existent. Do not get these guys.

We had an issue with our air conditioner. Called the 800 number late in the evening and had a call back within an hour and we were scheduled for a service call the following morning. Very polite and efficient staff, both on the phone and in person.

We had some plumbing needs and called American Home Shield. Within an hour, we were provided with a local contractor who agreed to come out the next day. Service was done as requested and no subsequent problems have arose.

I'm very pleased with American Home Shield. I have filed two claims with them: one was the garage door opener and that happened just overnight. When we open it, it would go up but then it would just come down again. So, they put in the new one and it is working fine. Second claim was for my upstairs air conditioner. The contractor just finished that up the day before yesterday. I'm very pleased with everything. Submitting a claim was very easy and the service people have all been very friendly and very cooperative. I have no complaints.

American Home Shield has been easy to work with in most cases. However, I am a bit disappointed that I will be on my 4th service call for the same issue with no resolution in sight.

My experience with American Home Shield is excellent. I can only say good things about them. I've had American Home Shield for over 14 years now and it's always fast. When I make the call to report our needs, somebody usually comes out the very next day. Their contractors have been professional and courteous. They call when they are on their way. They take the worry out of the problems. We just make a phone call, they send us the people, they monitor the people and they contact us and it gets done. And there's no downside risk. Should it not work for any reason, they call the contractors back again and it doesn't cost us extra. It's all very, very good.

American Home Shield is prompt and professional. I've had a good experience with their service so far. I submitted a claim when the pump motor needed repair. The motor burnt and was leaking somewhere. The contractor came right out and fixed it. They did a really good job.