American Home Shield Reviews

Be aware of the contractor that AHS sends for your repairs. I paid the initial service fee with a $75 Check and upon scheduling for the service AZ Plumbing told me to be sure to have cash, cashier's check or I could charge the service with an upcharge of 5% for the service. My check was good enough for the service fee but not the work. I called and stated that I wanted to pay with a check and they told me it was their company policy. I asked why didn't they tell me about their company policy before engaging in my business. I complained to AHS and finally I agreed to pay another $75 and use another contractor. The new contractor came and assessed the work and called AHS only to be surprised that they could not be authorized to do the service. The AHS customer service rep Mario told me I was required to do service through AZ plumbing or cashout.

We purchased our home in 2012. It came with AHS warranty for one year. Three days after closing and moving into our home the kitchen sink was backing up and we called AHS. Three days later they sent out a affiliate plumbing company. After paying my $60.00 deductible I was told that the plumbers could not do anything and that I would need a special company with a special machine to unclog it. I then called AHS a week later who stated that they were still looking for a company. I ended up having a family friend handle the problem for me.

I like getting great service! With AHS I get just that! The contractor is always on time, fixes my problem, is very courteous & friendly, cleans up after himself (even when I told I would!) and I would definitely recommend AHS to everyone!

I have had numerous plumbing issues due to bad water in my area. The cost to replace the high end fixtures in my home apparently were too high for the warranty company although I have the most expensive plan. They asked for a second opinion from another plumbing company who refuses to pick up my calls, won't call in diagnoses to AHS and is completely ignoring the problems I have here. Work order was opened in May 2014 and I am still trying to get the other plumbers back out to my house 4 months later!

The techs cleared a long-standing problem with the plumbing in my house and voila!! No more problem!

Both of my recent claims with American Home Shield worked out smoothly. I had a claim for my air conditioner and the most recent one with the washing machine. Submitting a claim has been getting better and better since they've gone more high tech over the years with the website. I’m kind of a web techie kind of a person so it worked out pretty good. As far as doing it via telephone call or doing it via anything else, it seems to work out pretty good. The performance of the repair so far has been good.

I implore anyone that is deciding whether to sign a contract with this company to understand that all they will do is take your money and never fix anything. I spent 3 months trying to get my air conditioning fixed. I spoke to about a dozen people at AHS trying to resolve this problem, all of whom did nothing to help or even get back to me. The first substantive response I received was only AFTER I filed a complaint in small claims court.

I had AHS for over 5 years, the first 3 times 2 was with my refrigerator and the first repair person was a rip off. Took a blow dryer, thawed out the ice on the back wall of my freezer, took my money and left. 2 months later same problem - not freezing, sent a second different repairman out. I questioned the closeness of the repairs and was told that after 30 days there was no warranty on the previous service. This time the same thing - blow dryer to thaw out the ice but this person took the back panel off and said my condenser was burnt out and after I explained about the previous repair service, he told me that this should have been changed out last time. So I paid double for the same problem and AHS did not care. Then about 3 years later my hot water tank went bad and the service person came out and looked at it and said I needed to upgrade my water heater pressure gauge and I said well, everything is covered by my AHS policy and he said that I needed to call AHS in about 2 hours.

We were extremely happy with how quickly the AHS contractor contacted us. They came out the next day and took care of our problem quickly and efficiently. The repairman was very pleasant and very willing to explain everything.

I am a new homeowner and being spent good amount on home purchase, I decided to have home warranty as well. So I signed up with AHS over a year ago and I got everything covered/offered by AHS. It was like multi-combination. Since the day I signed up I never used or required their service since I usually maintain everything in good condition and I also hire people on regular basis for maintenance services.

We bought our condo and there was an AHS 'guarantee' attached that was supposed to cover any deficiencies after the closing. I realize that some items are not covered. But we had a problem with the sink disposal. I called, described the problem and a service person came out. He looked under the sink and said that the work wouldn't be covered because of a "non-compliant plumbing situation". The drainpipe from the disposal to the wall was too long according to the 'current building code'. The condo was built in 1978, and had no upgrades, nor did it need to. AHS didn't stand by its contract. Thankfully, we didn't have to pay for the 'AHS protection', as the seller did. I would NEVER buy an AHS contract nor would I allow any of their service people on my property. This is a BS scam situation and the Feds should be alerted as they do business across State lines. AVOID this bunch of rip-offs.

I was totally satisfied with the quick, professional & accurate fix I received from 2 water leaks in my upstairs bathroom.

I was called from one of my tenants that the shower(s) were leaking at the shower head. Called AHS to send someone out to check the leak. The plumber called me and explained that the house was receiving over code pressure of 90 lbs and the cost of repair (since over code pressure won't be covered by AHS) was going to be $800. I had the City come out because they were concerned of the pressure and they found it to be 77 at the street and master bath, and back yard registered at 64/66. 80 is code, after having my back up plumber went out and found the same pressure. I called AHS and they said that I could have one of their other plumbers come out. See after the first visit I did a background check on the first company, been in business only months. So I asked my back up plumber what would be the cost for him to do the work - $300. You do the math.

Quick and easy - called, got the repairman scheduled within a day. Problem with having the part in stock, but was fixed in 5 days.

The last time I used a contractor from American Home Shield, I was very disappointed. The contractor did show up on time and was very courteous. I told him the problems I was having with some electrical issues. I had a wall socket that was making a lot of noise and I kept throwing a breaker in my breaker box. The contractor fixed the wall outlet issue and when he looked at the breaker, he said that the air conditioning unit I had plugged into it was too big. I told him that I had used an extension cord and had plugged it in to another outlet with the same size breaker, plus other things plugged into it and had no problems and he still wouldn't change the breaker. Once he left I contacted AHS and told them of my complaint and still nothing was ever done about it. I was very disappointed with both the contractor and AHS on the whole matter.

Everything ok now, no more water on the floor.

A/C Trouble Call. We got service the same day.

We have had American Home Shield service for over 9 years. They are always courteous and work to quickly resolve the problem. The local service providers are among the best in the area. The money saved has paid for the service several time over. AAA +.

It was easy to submit a claim to AHS. I had a problem one time and my air conditioning man did not want to do it. They didn't have him in the system when he had done work around here for AHS before and I couldn't understand that, but we finally got that straightened out. Everything worked out real good. The repair was good. And I think it's a good thing that they are calling to check up on the clients. Because if the person that's going to work know they are going to call about their attitude and the way they did the work, and your experience with them, the company is going to get a whole lot better service since they know they're going to be checked up on. I hope everybody that's under AHS knows that. If they don't know that, AHS should let them know.

I recently purchased a home at the end of April, and by the end of June the AC unit line froze up and wouldn't cool down the house. I contacted AHS and they told me that techs did not come out on the weekends (because apparently no one needs AC then). When we finally did get the appointment set up, the time was supposed to be between 5-7, but the guy didn't actually come until 8:45, when the inside temp was already 88 degrees. He only refilled the unit with freon, never checking for a leak, although my husband told him he thought air was coming out of the air handler. Well, here it is barely a month later, and the unit is frozen up again. I refuse to pay another $xx for them to charge the unit when I just paid for the service mid July. Absolutely ridiculous!

Knowledgeable about my system. Had the right parts with them and fixed it on the spot even though I had expected the first trip to be merely a diagnostic visit and require a second visit to fix the issue.

Turned in claim on 8-14-14 turned in claim of leaking Hot water tank. Did not hear from assigned vendor, Carter Plumbing, within 24 hrs. Called Customer support to speak to a representative. 40 min. on hold. Frustrated, called Sales, answered after 2nd ring. Found out I had a complaint, without comment, transferred me back to Customer service hold line. Waited another 15 min. and gave up.

I was contacted the day after I placed a service request regarding out central A/C. Very quick response time. The contractor was on time, and was very knowledgeable and professional in his assessment of the problem. It was fixed in a matter of minutes and I couldn't be happier with the outcome. AHS's customer service was exceptional and everything worked like a "well-oiled" machine. We have been with AHS for quite a few years now and we couldn't have chosen a better provider. Very satisfied.

We had to call for service twice due to a backlog. AHS helped us find a contractor for quicker service.

Nothing but good things to say about AHS. We had a problem with our combo microwave/stove and AHS not only handled things professionally but replaced the entire unit. The contractor was friendly as well as qualified for the job. KUDOS.

I'm satisfied with the service provided by AHS. This previous claim was for our dryer and for my pool pump. It was very simple and easy submitting a claim. A man took care of it and everything was fine. With regards to the contractors, the performance was good. They had to order a part for the dryer. They came back two days later and repaired it. With the first pool service company, I had problems with the one that they had recommended to come out and I told them, "no, I don't want that guy on my property because I had a bad experience with him last time when my pool filter blew up and he took a bunch of stuff out of my pool." And I thought, this guy doesn't know what he's doing.

I have had an account in good standing with American Home Shield for 5 years now. Every time I have a claim, there seems to be some issue preventing them from covering a repair. I paid for two years without a claim. My central air unit computer board failed, AHS refused to cover it till I threatened to cancel. They agreed to cover it, but I had it fixed without them.

I had good hot water heater. Never had any problems, and then all of a sudden the water was cool. I went down there and it was leaking. I made the service call to American Home Shield. Long story short, the guy they sent was very nice and cleaned up nice. He told me what’s happening. I helped him out. All is well. He’s excellent, efficient and very, very good. If I had another problem, I’d request him specifically. I was very impressed. It was super especially compared to normal service calls that I’ve had with phone companies and cable, even the utility company.

I was very pleased with the entire procedure from my original call to the completion of the repair. The member who took my call was pleasant and very helpful and totally professional. The repair person was on time, pleasant, knew what he was doing and completed the work in short order. I am very happy with my experience. The dishwasher needed a new board and soap holder.

We were very pleased with the disposition of our latest home disaster, the death of our ole' reliable hot water heater. AHS made it very easy for us to file this service call online. The technician arrived when he said he would, did the work to our complete satisfaction and cleaned up after himself. Our co-pay amount was very reasonable!!

June-August. We have water leaking from the AC unit. Also, the AC unit line freezing from the outside & inside. Call AHS to send a TECH out to resolved the problem. The tech cleaned the lines on the 1st visit. On the 2nd visit, coolant was add to the AC unit. That took care to the water leaking for about 45 day. On the 3rd visit, the Tech test the unit for any leaks but did not find any at this point. It was unfortunate that we had to pay the $75 fee on the last visit. Considering it was the same issue.

I have been a customer of American Home Shield for years. I have had to call them on two occasions this month alone. The first call was placed on August 8, 2014 for water leak. They were unable to get a plumber out to me in a reasonable time. The representative told me that she put a rush on my request, and I called back after 45 minutes of not hearing from the company that they were sending out just to find out that the representative had not put a rush on my ticket. I asked the representative to get a supervisor on the telephone and she informed me that there was no supervisor available; however, she took the time to call around and locate another plumber. That plumber, too, was unable to come within 24hrs. That is just ridiculous. One cannot wait 48hrs for a plumber if you have a water leak. I ended up calling a company that I have dealt with before, and they sent someone out immediately. Shame on AHS. Now, they won't cover my air conditioner unit that has been working since 2003, even though a branch fell on the top and damaged it. The unit has been working fine since 2003 and no one would replace a working unit. I am sick and tired of these rip-off warranty companies!!

When the condenser fan motor froze up on my AC unit I called AHS to have it repaired. They sent out a very rude unprofessional technician to repair the unit. The technician squirted oil on the motor and broke it free. He told me it should work long enough to get a new motor ordered (probably about 2 days). When I called back to AHS to check the status I was told the unit was already fixed. I explained that this was just a band-aid fix to get by and it would not last. Agent told me that is all AHS would cover, is to repair not replace. Guess what! Less than 3 weeks later on Sunday afternoon it froze up again. Called back and set up another service call. Same tech walks over to the unit and says "yep it's stuck again. I will get with AHS and have them order you a new motor. Sorry about your luck".

My last service was scheduled quickly, communication was timely, and the service staff were knowledgeable & efficient. I had my repair completed within 2 days for something that was not an urgent request, and I was very happy with the overall transaction.

Anytime I call Home Shield I always get a top quality contractor and my issues always get resolved in a professional manner.

I requested service through American Home Shield online. I was notified by email, who the service company would be and that they would call me to set an appointment. A.R.M. Plumbing called me promptly and made an appointment to come to my house when it was convenient for me. A.R.M. came out and fixed the problem quickly. I have had no problems since. I would recommend American Home Shield to anyone who owns and maintains a home. I have peace of mind knowing that a serviceman is just a call away, and it won't cost me an ARM and a leg. lol

Since AHS no longer provides "cards" with contact information & contract number, it is difficult to find this information.

Our garage door recently went out. Due to its age it had to be replaced. Overhead Door was the contractor assigned. They provided fast service and quality installation on the new unit.

AHS is underhanded and deceitful. They do not honor their contract. We needed a new a/c thermostat and they sent an unscrupulous technician from a disreputable company. He replaced our multi-service thermostat with a single service piece of junk. He told us one thing and then turned around and fed AHS lies so he wouldn't have to replace it. Between the collusion of the technician and AHS, they refused to honor their agreement with us to replace the equipment with one of similar capabilities. If they will do this over a $50 to $75 thermostat, I can just imagine what they'll do in order to deny the bigger stuff. Contract cancelled!!!!

Within the first month of our contract our AC unit dies (loss of freon). They said it was a preexisting condition. According to Section A.2.d things that are "undetectable pre-existing conditions..." are not covered. All units worked great at the time the contract was paid. Why it lost freon, I do not know. My hunch was they would deny it, and they did. What good is a policy to cover repairs if they deny claims? Horrible company-- stay far, far away. You're better off taking the money you spend monthly and saving it and using the savings on needed repairs when they arise.

The service company provided was very thorough, efficient, courteous and prompt. However, the initial company was from about 125+ miles from our home. That seems a little odd.

Contractor was timely, very nice to deal with, diagnosed the problem quickly and advised me of steps needed to prep the site for remedy. I would welcome them again to work on my AC.

A great technician came out in a timely manner and fixed my dryer issue. Thanks!

Heat pump was not cooling. Ward Plumbing and Heating called me the same day that I contacted American Home Shield. Came the same day and evaluated the problem. They had to return the next day with the things they need to make the repair.

The repair man was good; however I was the one who figured out the temporary solution to the problem. My condensation pump was overflowing the day before vacation. The lines were dirty and clogged and we could not figure out where the lines emptied to. AHS would not pay to have the lines re-routed which was a major disappointment but like all insurance companies, not one actually pays to have problems solved correctly? The problem has not been solved permanently but hopefully something will be worked out soon without the help of AHS.

The contractor contacted me within a couple of hours. He came out right away to identify the problem. He returned the next day and fixed it very quickly.

Customer service was pleasant, knowledgeable, and helpful. Contractor called less than 4 hours after I spoke to customer service. Contractor arrived on time the next day. He was polite, informative, and the problem was corrected within a couple hours.

Long story short, my home has been covered with AHS for 13 years. It was a brand new home purchase and they were the only ones to ever service anything in my home. They have been ok with everything until the big one... My central A/C. I have two units in the home and they both failed. AHS was called and a service ticket opened. They sent a company out to service the A/C and my first clue should have been the fact that the service person had a ticket for only one of the units. He did look at the second one and claimed that it was not working due to some "wildlife" chewing the wires. The other unit he claimed was the compressor. He determined this all in a matter of 15 minutes. No in depth diagnosis was performed and he left.

Our most recent experience with AHS was that they stuck behind us until our problem was solved. That meant sending the same HVAC repair company out several times, until we asked that they send out a new company, to which AHS agreed, and that company (finally) fixed our problem.

Excellent service always with Curtis Repair through AHS for my AC problems; prompt, professional and thorough.

AHS has been great! All the techs have been prompt, knowledgeable, and friendly. They fix the problem and no repeats. My oven went out and was not repairable so they are putting in a new one! Yes I am without an oven for a bit, no no hassles makes it worth it.

Company performed as expected. Very happy with result.

We recently had a plumbing issue and the overall service was fantastic. The customer service person was very understanding and I received a call back from a plumbing company within 30 minutes. The service person was on time and made the necessary repairs.

Having never had a home warranty I was not sure what to expect when my realtor insisted that we include a home warranty in the contract for the home I was purchasing. The owners were to purchase a warranty as part of the conditions of sale. I assumed I would keep the warranty one year and then drop it. Within the first year I discovered that the use of the home warranty made a huge difference in the repairs required for my older home. There is no way I would do without my warranty and have highly recommended the warranty to others I know who have purchased homes. I have been more than satisfied with the contractors, customer service and pricing of AHS.

Wonderful service with quality vendors. I have peace of mind that if something breaks I can get it fixed.

Company has decided to continue fixing a 20 year old stove and tell me that my freezer which keeps warming up is my problem unless it is warm upon arrival. I guess their service guys are going to be there every few days until I hit the lotto and they arrive at the correct time. I would not advise buying this product. The amount I have spent between the policy and taking off work for the initial visit would have already paid for the new fridge. Let's hope my stove works once they get the 4 new parts in and come back in 2 weeks. Guess it is a good thing my fridge is broken so I have no use for the stove......

I received expedited service and the contractor was very knowledgeable of what he was doing.

I changed to AHS about 18 months ago from another company thinking I would get better coverage. It has been a huge disappointment. AHS has incredibly long wait times for service and reps that are experts at giving pathetic excuses and empty promises. I have requested repeatedly in the past to speak with a supervisor or management; they are incredibly insulated and never available. You are promised that your call will be returned, but it never is.

For starters, let me say this warranty came with the house we are buying. It is the worst experience we have ever had. My air went out on Saturday. I called and told them to schedule service. I explained to them that my infirmed mother-in-law stayed with us and needed to have it fixed. They said it would be Monday before anyone came. They said the temps in Tennessee was only in the 90s and did not constitute an emergency visit. When the "technician" arrived on Tuesday, he replaced the blower motor on my air conditioner. This "technician" said he had 7 years experience in his field. After replacing the motor, he rearranged some of the wiring. After he tried the motor after replacing it, it blew the fuse. The 'technician" then said the circuit board was bad and he needed to order the part for it. Probably taking another 3 to 5 business days to get it. After this "technician" left, I called a well known company here in Knoxville, Tennessee and they sent someone out that had me up and running in less than an hour. The new technician said that the first guy had it wired up all wrong. All he had to do was rewire the motor that was replaced by the first guy and we were back in.

The last claim I filed was just a minor leak. I always deal with Superior Plumbing and I'm always happy with them. The only thing I'm not happy about is that American Home Shield owed me $75 credit because I had overpaid, and I never received that. The thing is it's so hard fighting with American Home Shield, and so I just let it go. But I have the girl's number that I was talking to and she said anytime I have problems to call her. For the most part, I would say that American Home Shield is pretty good. There's a little problem sometimes here and there, but I've been with them many years and I have 13 properties with them.

My husband and I called to have our dishwasher fixed and a week and a half later, the serviceman comes out and not only breaks our dishwasher further but also damaged the cabinets around it. I currently have wood inside my dishwasher now and the door pops when it is opened. Have spoken with American Home Shield 5 times in the last week and a half and the last 3, we were told someone above would call us back... We are still waiting... I am going on 3 weeks without a dishwasher. What is the point of having a home warranty if not only do they not fix your item, they break it further and then refuse to call you back. I am also a real estate agent and I will not be recommending this company to my clients!

If you call to buy a warranty, your call is answered immediately. But if you need a service or god forbid you want to cancel your account, be prepared for 30-40 minutes hold time and rude operators. Comically bad setup. Perfect sales and poor customer service.

On August 21st of 2014, I put in a "RECURRING" request to have my Central A/C repaired. This is the third time that I needed a technician for my A/C. The first time there was a problem with my filter. The next time the technician put in a "Capacitor" and told me the he believe that my motor was bad. Since he did not have a motor that day, he advised me to cut off my A/C unit and turn it back on several hours later to see if it would work. I did what he advised me to do and later the motor did work. It worked for several days but when I returned from a trip, the system had stopped working all together.

We live in Kansas and the temperatures have been in the high 90's and we have been without an air conditioner since August 4th and it is now August 26th. We keep getting the run around from AHS and one of their service contractors. The service contractor keeps trying to make us buy a new air conditioner by saying that it would be fixed if we would just buy another unit - it seems like fraud to me! We have everything from the part that we need will be here in 2 to 5 days to the part is being specially made. We are so frustrated. We have been AHS customers for 3+ years with more than one house since we have rental houses. On one of my MANY calls to AHS I spoke to one of the rudest people I have encountered and her name is Cinnamon. She should not be in customer service and was very degrading to me. Needless to say if something is not done in today or tomorrow we are hiring an attorney. We deserve better and PAY for better!

We have had AHS for a few years - with the same problems. The wait time for someone to take a service request is too long. When I ask in the summer, I am told that many people are experiencing A/C problems. When I call in the winter I am told many people are experiencing heating problems. AHS - what would be a solution? When I finally do get a service call and the problem is diagnosed, there are so many exclusions. We are changing to another company as soon as this policy runs out.

The contractor was very knowledgeable and friendly in his service. The work was done in a timely manner and looks great. I am glad to have American Home Shield, they are very good at getting the contractor to us and getting the job done.

I have a dishwasher that I was told needs to be on its own circuit because it will blow the fuse. I explained this to them. They said they will send an electrician out and the service call will be $75 for the electrician. I was very happy. The electrician came out the next day and told me I need a separate circuit and home shield doesn't cover that. Duh!!!! I called home shield and asked why they sent someone to tell me the very thing I told them. They said, "We have to see for ourself." I said, "If you know the very service I requested was not covered, why not tell me 'We don't cover that but we can send someone out to do a diagnostic.'" I would have declined and saved my money. They said, "We can't diagnose without a service person." That is crap!!!!!! I told them the very service I need. They caused me to lose $75 due to greed. The electrician charges over $350 and no credit for initial $75. Scam scam scam.

Do not use this company if you have the option. Since July 1 we have been struggling with our two central air conditioning units. We have had AHS for almost seven years, at the first home we purchased in Maryland and then, when we moved, at our new home. To date we have been generally satisfied but the service on this has been absolutely abysmal and we are seriously considering not renewing our contract when this is over. They sent out one company multiple times and when the contractor suggested that the entire system needed replaced, AHS insisted on simply replacing a part.

I've been with AHS for years and have never had a complaint. They always responded promptly and jobs were completed swiftly. That all changed this week. Two days ago I submitted a job request and AHS promptly assigned Sears to do the job. Sears called the next morning at 7:45 and said a tech would be there between 8:00 AM and noon. I took off work that morning to be there and they never showed. A tech never called to say they were on the way, so Sears finally called at 12:30 to say they had overbooked jobs that day and they would be there two days later between 1:00 and 6:00 PM. AHS needs to replace Sears with a more reliable company and stop damaging their reputation. Sears didn't even apologize for making me wait there a half day for no reason. When I told the lady I'd call AHS to see if they could send out another company, she just said "you do what you want to do."

Did what was promised and expected.

With 1 year of paying the monthly fees under my belt, I have made 2 service requests. The first request, the contractor never contacted me. I tried to call their number only to be routed straight to a voicemail box that was full and would not accept any new messages. AHS followed up with only a survey request. Only after I checked the box saying the contractor never called me did I receive a call from said contractor who claimed to be on vacation during the time the ticket came in. Thankfully it was just a dishwasher issue and not something serious like our AC unit or hot water heater, etc. I had to pay out of pocket for a local contractor to fix the issue. Just wrote it off since it wasn't very much money.

I made a claim on the icemaker because it makes too much ice and the little bar didn't cut off the icemaker, so we just tolerated it. I didn't realize it actually was broken and that the motor could overheat. I decided I really got tired of going and taking out the tray and going back and turning it off manually so it wouldn't keep making ice. So I called and a guy named David came and put in a new icemaker.

We recently had a water closet replaced. The plumber responding to the job was both courteous and knowledgeable. The entire process was completed in less than 15 minutes. The new water closet is now in place. The best $75 I spent all month.

My central air conditioner was not cooling properly and the contractor diagnosed the problem quickly and repaired it in a timely manner.

Going on three weeks with broken Air Conditioner in August. Temp 87 degrees. Heat Index 94. AHS authorized non-contract HVAC repair who tried to fix but failed and then recommended new unit. AHS sent "contract" HVAC repair from out of this service area who might as well have been wearing a clown suit. He, of course disagreed with first company and tried another repair (added Freon which was the first company's first repair) and this of course, failed too. I have now spent over $500.00 for failed repairs and still have no AC. Absolutely terrible service. BTW-spent countless hours on phone, on hold and being hung up on. Still no AC. Terrible, terrible, terrible. Tell all of your friends not to contract with this company. They need to do the right thing and honor their commitment to fix or repair this AC NOW!!

A long hold wait for customer service, but friendly and very helpful when I was connected. The serviceman was on time and quick to fix the problem.

AC broke on hottest day of the year. Engineer arrived at 6:30 pm next day (didn't call first as promised) and found the issue - blown capacitor. He said it was caused by a power surge, AHS said it wasn't therefore covered. Price to fix between $4k-$10k (for a 2 bed condo). Asked how to prove it was a power surge and the engineer became rude, offensive and aggressive. I'd had a quote the year before for a 100% new system for less than $3k (he said they must be cowboys!). Spoke to on-site maintenance, fixed for $150 for a new part (and it took 3 minutes). He said the part lasts usually about 2-3 years and naturally "blows" from the amount of power it uses, esp in v high temperatures - not because of a power surge.

Parts of my water heater were damaged but still under warranty.

Overall, I have had good experiences with AHS.

The last repairman that came was on time, informative, helpful and went out of his way to make it a pleasant experience.

I called american home shield and from there the contractor and I worked to repair our pool heater as soon as possible. Overall it was a great experience.

Our dryer just stopped working. It was running but no hot air was coming out. I told American Home Shield and, within half a day, they called us back and said they were coming the next day. The contractor was a terrific guy. He had been out before and took care of the problem right away. We were up and running within the hour. We've only had one issue with them in the past with our washing machine because that took quite a while to get approval for a new one, but other than that, American Home Shield has been great. It has done a lot of repairs in my house and I would definitely recommend them. They only send reliable people and follow up until the problem is fixed.

Called because we had no water to our home. I am not a plumber so I don't know what the problem is. I was told that because AHS denied a claim on our well pump on 4/27/14 - that our well pump was no longer covered (even though they continue to bill me every month for the same amount). The girl I spoke with, Kimberly was the rudest human being I have ever dealt with. She asked what part of "it is not covered", do I not understand. She told me that I was supposed to "prove to them that I had my well pump fixed in 4/14." I asked what difference it made since we paid out of our own pocket for the repair. She said we should have read the contract that I was "required" to send in proof that we fixed our pump. I asked her why it mattered now, since I have no idea why my house has no water today.... she insisted I could not talk to a Manager because they were too busy with other callers every minute wanting to talk to a supervisor. I told her that if the Customer service reps weren't so rude the managers wouldn't be so busy. I have been an AHS customer for 20 years and I will never recommend them to anyone. Still without water, waiting for a call back....

I've always had a good experience with American Home Shield. The people that they have lined up to do my work have always done what was needed in the right amount of time. Recently, our downstairs air conditioner was not cooling at all - it needed Freon. I submitted a claim. When I set the appointment, everything worked out fine and they were very knowledgeable about what they were doing. I asked a couple of questions and the guy answered. It worked out good and the air conditioner is working fine. I've never had a problem with them, and we've had American Home Shield for a good while. Everything has always been very professional. I've never had to call back and say I didn't get a call. My experience has always been great.

My central heat and air unit quit working. Within 24 hours of placing my service, call the technician arrived at my residence and fixed the problem. Not problem since then.

We were having problem with our skimmer in the pool, and the people that clean our pool told us that we needed a new pump, and so I said I was gonna call American Home Shield and explain the problem to them. The representatives were helpful. I told the technician that came out to the house what the pool people had said. He went around to look at it, he said, “No, they’re wrong. You need a new motor, not a pump.” And then he said he’d have to go back and let American Home Shield know what the issue was, and then 2 or 3 days later, he came back and put in a new motor, and it’s been fine ever since. Overall, my experience in dealing with American Home Shield was perfect.

The experience with American Home Shield is fine, except they were supposed to come back and work on or replace the circuit breaker. They recommended that it was dangerous and should be replaced at no additional cost, but I haven't heard from them about it. Then recently the oven just wouldn't turn on; it was dead. They came and serviced it very quickly and fixed the problem and now it's fine. Everything with the claim went smoothly this time. In the past, I haven't been so lucky. One time it was not that great as they didn't call me for many, many days, when I'm usually called within hours, let alone a different day. I'm always called the same day if I have a problem. But this time, they called me back right away and scheduled it very quickly, and I was very satisfied.

I have used American Home Shield since I bought my first home in 1981. I have never owned a home without this protection and I have never been disappointed. I have had policies in California, Fl. and Vermont. We now carry 7 policies and they give me peace of mind that we will not have any big surprises in our monthly expenses!!!! This is a GREAT company.

The service was very good. I talked to somebody under the sales department. A very wonderful guy. He helped in every step of the insurance that I was purchasing for my properties. As a customer, I feel very confident about the company and the company provides a good service. I highly recommend it.

I have had AHS out several times to repair a fridge, which continued to break after they fixed it. $100 service call each time, in addition to the cost for the service plan, and wasted groceries. Ended up spending over $600 on a fridge that still is not repaired. Additionally, they refused to come out and repair a sink leak due to the leak's "location". Basically, you are paying for a service that does not "service" and/or meet its obligations. Waste of money. We will be cancelling our service contract.

The gentleman who came did a great job. A few issues and always done quickly and correctly. Explained many things helpful to us to maintain air conditioner. Happy with company.

The last experience with AHS was absolutely flawless!! Submitting the internet service request was easy, with necessary choices clearly displayed; the contractor response was fast - less than 24 hours; the problem was corrected immediately - during the initial visit, by a very courteous technician, who installed a brand new garbage disposal that he BROUGHT WITH HIM!! The total effort greatly exceeded my expectations! I continue to be impressed with AHS and have recommended them to by friends...

I signed up with American Home Shield because some friends had recommended them on Facebook. This was the end of June, so my plan went into effect the middle of July. When I signed up, I told the woman on the phone that my AC unit was 15 years old but still working fine. I asked her if this was a problem and she said no. We just bought 2 new vehicles and staying on a budget is very important. This was a big selling point for AHS. On Monday of this past week, my AC stopped working. My husband took a look at it to see if it was something simple. After he looked at it and saw that we needed a repairman, I put the request into AHS Tuesday. I never got a call on Wednesday.

I have had a American Home Shield Account for more than nine years for my home. I also have one for a condo I own in WV. I pay extra money each month to protect my HVAC system. I have had nothing but trouble getting them to do the right thing to replace the system as has been recommended by expert repair technicians but contracted by them and by me. Every season the unit breaks down and the technicians are only allowed to fix it when it is not working and only the primary part that malfunctions. Even though the technicians clearly indicate that system needs to should be replaced. AHS will never replace a system or appliance!

Overall used the policy once and half of the repair was not covered but required by code for the replacement to be performed. 8 months later I get the renewal and rates want to jump for it just to be there. Called and cancelled the renewal and requested to cancel my last two months of coverage. Renewal cancelled and still charged for policy. Emailed said I asked for termination of policy, why you still charging me. Received no reply. Sent second email, no reply. Canceling policy is hassle. Canceling per phone and email doesn't seem to work.

American Home Shield is well worth it. They came back out to fix the problem with the leak in the furnace. It was a follow-up after they came out the first time. I called back about two days later and told them it was leaking from somewhere else and I didn't know what was going on, so I was dispatched the company that came out and fixed it. They had everything fixed in two days, not counting the weekend.

The two men came on time and set about repairing the a/c unit immediately. They worked steadily until the repair was finished and they tested the unit to be sure it worked properly. They were polite, courteous and did not interrupt my daily routine at all.

AHS is ok if you can deal with some of the unscrupulous service guys. Some of them will make you wait all day to arrive, if they arrive. When they arrive, they will come up with an excuse not to do the work. If they think they can make money off you, they will do the work. However, some of these service guys will try to screw you. If you can deal with trying to get a reputable service guy, then AHS is ok. You will lose a lot of hours trying to get someone honorable. AHS can save you a lot of money, but it is a coin toss if the guys will do the work. You best be smarter than them if you do not want to waste your time. Also, AHS does not have any meaningful way to report an unscrupulous service technician.

When I called American Home Shield, they were cordial. The claims representatives were friendly, cordial and polite and direct when they had to find out what the source of the problem was, and I told them and they took care of it. They found me a serviceman in my area and dispatched him out to me. The contractors were professional and they've done good work. They had fast service, really considering our new unit had to be altered and they had to pick it up and come back and install it. Since the repair, everything seems to be doing good. It's keeping my house cool and that's in 105 weather. In my opinion, they invented a real good maintenance plan or service policy for people that need it. If you don't have a pocket full of money, these maintenance plans really, really, really help you.

American Home Shield has been very responsive to my recent needs moving into my new house. Great Service!!!

American Home Shield was very quick and responsive to our needs, and came through with a replacement appliance and reputable service provider in short order. My experience was very positive, and I plan on renewing my warranty because of it.

Have no complaints! The plumber was fast, informative and gave me advice for future reference! Total professional.

We moved into our home and had an immediate issue with the shower and tub. We were able to use the AHS service online (which was very handy!) and schedule an appointment. The contractor (Preferred Plumbing) contact us within 24 hours to schedule a visit. The contractor then called before coming out to the house and showed up on time. Very friendly and courteous. Ernie (the plumber) was able to resolve the issue quickly and was outstanding to work with. Highly recommend this service. We also had an issue with the Laundry Sink faucet handles. While he did not have the part on his vehicle, he scheduled another appointment within the same week - same professionalism and timely service. We were very grateful for the AHS service and the contractors it uses. Additionally, the offers that AHS has are also a great deal. We will be using the plan to purchase additional furnace filters at a lower cost. Highly recommend this service for homeowners, especially first time homeowners. A lifesaver! :-)

My home warranty program through AHS is the worst!!!! Customer service is non-existent. The repair techs are not professional, rude, mean and downright scary! Run from using AHS. They are a money pit. Every month billed for a warranty plan that is worth nothing and they don't care. They just continue to bill your credit card!! BIG WASTE OF MONEY.... I wish I had read the reviews before purchasing. I am now in a legal battle with this company for not properly installing a water softener... And on a pool issue the repair tech put the circulation lever in wrong. Plus used the wrong 0-rings etc which I paid my ex-pool company to come out and fix their screw up!!

Horrible, horrible experience with AHS!!! I feel lied to and taken advantage of!!! Before we decided to sign up with AHS, I asked lots and lots of very specific questions about my air conditioner because it's 12 years old and we started having problems with it last year. I was told numerous times that it would be covered and not to worry! Every year since we have owned the house we have had our units serviced and maintained! Well the a/c stopped working and I put in a service request, the technician came out yesterday and looked at the unit. He said he was in a hurry and couldn't stay, he asked for the $75 service fee, and said he had to talk to AHS before he could make any repairs, and that he would call us in a few hours to let us know what is wrong with the A/C.

My overall experience with American Home Shield has been good. They were good at calling 30 minutes before time, which is very helpful since I have properties and I need to know when they're gonna be there.

I submitted a claim to American Home Shield online and it took not even 10 minutes. Then I got an email saying who's the company that will be servicing it and everything. Then the next 10-15 minutes I got a phone call from the contractor and asked me when I'm available. The people who came in and fixed it were awesome. They were on time, punctual, courteous as well so I don't have any complaints at all. It was outstanding, a very expeditious service online.

Work was completed on time and when scheduled. Ballasts and fluorescent tubes were replaced.

A service request was denied by AHS, however after explaining the situation to Shae ** from the customer service department, my case was reviewed and they sent me a check for my out of pocket expense. I am very pleased with AHS and will continue to use their service and recommend them to my friends. Thanks AHS...

I called AHS in a hurry, on the way out of town for the day. My refrigerator was warm and all our food was going to spoil. I didn't have my contract with me, but AHS had a simple system to track our account (thank you!). She gave me the name and number of the contractor being assigned and though I took notes in the car as we drove down the freeway (I was in the passenger seat :)), I had an email confirmation on my phone before we even hung up!!! During the same half hour, the contractor called me to schedule our appointment. At first, she could only offer 2 days out. I told her I was concerned that we would lose most of our food if we couldn't arrange repair sooner. The contractor company bent over backwards to arrange a next day appointment. We were so thankful.

My most recent service call involved my central air conditioning unit. I was contacted by the technician very early the next morning, which greatly impressed me. We made an appointment for him to meet me by the house the very next day, and he was very prompt and courteous. It turned out to be a very minor issue, but I was still very struck by this company's professionalism.

Property Address is **. I bought this property in 2002, and for the last 11 years, I have been contacting American Home Shield Home Warranty every year at least twice a year about the same problem with unit. And every time they send the same Greenway company and charging me $75.00 every visit and not repairing nor fixing the problem, what they are doing is bandaging the problem. At this point, I call the company on 8/21/2014 to speak to a supervisor. The rep tells me that a supervisor is unable to talk to me. I advise the agent that I am having the same problem twice a year about the same problem.

I have been a customer of Am. Home Shield for 14+ years. I have had very few calls over the years. Last Friday, I called on my refrigerator. No one called me back for repair so I swapped out refrigerator to garage with one which was working in my kitchen. Finally Wednesday I called the repair place to see if they were going to come out. They set up an appt then. When they got here today, they said it was a compressor and they didn't work on compressors and another company would be called. Within ½ hour my husband got a call. "You’re not covered. Your refrigerator is in the garage. Only if they are in the kitchen are they covered."

I've been a customer of American Home Shield for almost sixteen years and have utilized their protection coverage on two homes during that time. The company has always responded to my problem quickly and positively and in my opinion, the value of their service far outweighs my annual cost for the protection. The problem was always resolved and I would certainly suggest that every homeowner consider using their service.

On our last in-home repair, the technician was early and perfectly on time for the visit. Problem fixed in a matter of minutes. Tech had parts in his vehicle. Very helpful tech onsite, extremely clean and polite.

Submitting a claim to American Home Shield was very, very easy. It was done through their website. I did that right after I discovered that the air conditioning wasn't working. I got a call first thing in the morning right after I submitted that claim. The only issue that I had with the contractor is that they called, again, the next morning, which is no problem at all; however; they said, "Well, we can't get to you for the next 24 hours." That day happened to be a 114 so they need to have more than one contractor on calls, because that can be an emergency out here in Arizona. Once the guy got here, it took him 20 minutes to repair it and now everything works fine. AHS promptly filed the claim. The issue would be more on the contractors and/or maybe to hire a few more people out here during the summer.

I have been so very pleased with people AHS has sent to my house. They have all been very professional, friendly and knowledgeable. They took care of my problems efficiently and quickly when possible. The problem I had with my oven took a couple of months to complete, but it wasn't because of the technician. AHS, of course, wanted to repair the problem and it took 6-8 weeks to determine that repair wasn't possible. Once that was decided though, replacement was done quickly. They weren't able to fix my toilet because there was a tiny piece missing that I was not aware of. Not their fault, but frustrating.

I had a plumbing issue in January which rendered our toilets unusable. I waited an entire day and into evening before a contractor showed up and once he did he was already disgruntled about the time. He actually had me help him with his work! He could not fix the problem and appeared very ready to get out of there and did not seem to want to help us solve our problem. He suggested another contractor who was out of network and I ended up calling them that evening to see if they could come that night. They were unable to come until next morning and once they did it took the whole day to discover a broken pipe under the slab. I tried calling American Home Shield several times to ask if this contractor would be approved and I never received a satisfactory answer or sometimes no answer at all. I called earlier this week to try to resume resolution and I have not received a call back after I was told I would. I am seriously considering canceling my contract.

Every experience I've ever had with American Home Shield has been fantastic and this last company that came and fixed the faucet and bathtub issue was very professional and in and out quickly. It's the reason that I renew my contract every year ever since I started getting it, which was when we first bought the house 15 years ago. It has all been positive.

I will try to be brief, but at this point AHS appears to be a shame with automatic denials. 8-15-2014 put in a call for septic injection pump not working. First Plumbing Company showed up 8-18-2014. Plumber didn't know what he was looking at and was "not qualified to work on hardwired pumps". AHS called to tell me it wasn't covered when I had specific coverage for the septic injection pump. Escalated and to someone that appeared to understand and they spoke with their supervisor whom both agreed it was covered.

The company that came out to take care of us was wonderful!!!!

I'm real happy with American Home Shield and the people that they send out. I have had them on two different houses, and they're always very courteous and I have not waited, in the three or four times that I've ever had them, more than 24 hours. One time they did not have the part and the contractor came back the following day, but there was no problem with it. The last claim that I had was for a leaky faucet in a guest bathroom tub, which is also connected to the shower. In April, I had a plumber here who did various work on replacing some washers, etc. and that was one of the things that he supposedly fixed. It's not a bathroom that is used unless we have company normally. We had company, and it was not leaking since the previous gentleman had fixed it; however, when it was used the first time by our guest, it started leaking, real bad. I called American Home Shield that day because we couldn't turn it off. They assigned it to someone and they came out the next day, probably within 24 hours, and he changed the spring on it and fixed it and we haven't had any trouble since. Our guest was here another two or three days and there was no trouble after that.

This is my 8th month into a yearly contract with AHS and I have had it. They constantly send contractors with one or two star yelp reviews to fix the issues. First time the contractor charged me $3 extra for paying with a credit card. When I told AHS about it they said it should not be and there has been no follow up. Second time the contractor had no idea about customer service. Outrightly rude. I have an enclosure for the ac unit. I understand that the contractor was not supposed to look at the unit without proper access to it. But does that mean one talks rudely. It was as if I woke him up from deep slumber to get him to my home. Then they charge me for his visit. I called up AHS and requested to speak to a manager to which I was told someone will call back in 24 hours. It has been 7 days and there is no response. Today another contractor came in for a water leak and asks me 'do you have a ladder?' Am I supposed to provide the ladder?

Great company to use for all Heating and Air Conditioner repairs. Your choice sending them out was perfect. Clean, fast, knowledgeable, I expect nothing less. AHS you are a great company.

I have been with AHS for a few years and have been a faithful loyal customer with constant payments. Recently in July, my AC has gone out and here it is Aug 20 and has yet to be fixed. They sent one company out, who wasn't great at all, that I paid $863.00 for freon and they replaced the compressor and something else only for it to go out again. Sent another company out and now the coil has gone. I and my property manager have been calling AHS to get an update only to find that the part was just ordered on the 12 of August.....REALLY! This is totally unsatisfactory that they have waited this long to order the part with and expected delivery date of 29 Aug! I expect more from a company of which I am faithfully paying every month without hesitation. I would think that their reputation and them dealing with enough companies that they could get parts much faster. They need to think about how their parts dept is being run and if you can't change the people "CHANGE" the people! DISSATISFIED!

Our Air Conditioner started blowing hot air one Friday evening and it was getting pretty warm in our mobile home. Thank goodness that we have American Home Shield. My husband is a heart patient so he couldn't be without the air conditioning. So I called American Home Shield right away. I explained our situation of the work request and also of my husband's heart condition. The young lady I was speaking to was very understanding and said she would make every effort to get it taken care of A.S.A.P. I was so thankful to her. We got a call within a very short time and the owner of Advantage Refrigeration assured us they would take care of us.

The Central Air went out on Aug 7th, and it was fixed August 19th. We were given different information from several AHS call centers and told if it wasn't 105 degrees they wouldn't rush anything. The assigned contractor told us and showed us the order where AHS didn't even order the part for many, many days. All along AHS was lying to us and discounting our discomfort. We weren't old enough, or it wasn't hot enough to expedite. I asked if I could get my own contractor and was told no. The attitude of AHS was most disturbing. We hate this company and will never use it again.

My most recent experience was so much better than I had expected. My sump pump went out and I had water in my basement. I scheduled a visit online late in the evening and fairly early the next morning I got a call from the contractor. By noon, I had a new sump pump installed. The technician was very nice, professional, and quick.

All of a sudden the air conditioning started with a problem. I filed a claim by internet and it was easy. I made a follow-up with the technician appointed and there were no issues. We scheduled and agreed on what time window was and the technician showed up on time. Although it was a little bit difficult because of course it was not an urgent issue so they couldn't come right away and where we were reaching the 90's very fast. So it was a little bit inconvenient but we understand that there's a delay in the process. What is really convenient is when the air conditioner started failing it was during the night, and we detected that during the night. The fact that American Home had the webpage and you can log in the stuff is awesome. We don't need to wait for somebody to pick up the phone. Even if they worked 24 hours, I don't need to pick up the phone, I can do it by webpage. So now our AC is working fine and there's no issues whatsoever.

Although it took them some time to resolve there was a person (Lenice?) who called and worked between myself and contractor. Due to the lack of progress thus far i actually was prepared to cancel the warranty and considered that i will be on the hook for the payment to the technician.

We had a problem with our air conditioner so they came here 2 weeks ago. But then it broke down again and when we called them, they came two days ago, and then they fixed it. And then they told me what to do the next time it shuts down again. They're helping a lot, everything is fine. The sales representatives were nice. They're very kind. The repairmen, they're taking time - no rush. They did a great job. We have no problem with them. We recommended them already for one of our relatives.

We experienced a problem with cooling in the house. Contacted AHS via phone and repairman responded. The unit was repaired and we were satisfied.

Thank you for always taking care of our needs. We have had AHS for 17 years and don't plan on changing.

Great experience with AHS.

My experience with American Home Shield was good. However, whatever it was that we needed on our washer, American Home Shield opted not to pay for it. It was a new drawer that carried the detergent and the softener, and they did not fix that. We had to pay for it ourselves. That was our learning experience. But while the service man was there, he was really busy selling his own home warranty.

For the most part I am happy with the service I have gotten. I have only had one time when an electrician could or would not replace the ballast in my florescent lights, as a result they still don't work. He told me he would go back to the office and ask his boss if he had ever seen ballast like the ones I have and get the office to call me back, have never heard from them. Other than that, I have been happy with the service.

American Home Shield has stood by me on several occasions that would have cost a lot of money. The contractors have always been professional and friendly. It gives me peace of mind to have AHS.

Replaced entire outside heat pump unit. Lowered my electric bill by $223 per month! One day service and unit works great. Saved me several thousand dollars for the unit had I not had Home Shield.

The service request was completed in a pleasant and efficient manner by the service repairman to my satisfaction. The only hesitation is that my quite old Kenmore oven/stove can no longer be fully used, as the self-cleaning oven lock can no longer be used thus no self-cleaning is possible. I definitely would still recommend AHS to family and friends.

My dishes just weren't getting cleaned so I made a claim online and the process was fast and easy. I even was able to pay the $75 fee online. The contractor they sent was extremely nice, explained what happened and how to prevent it from happening in the future and just gave me some tips. AHS have always been very helpful, and I have always had a good experience with them. I only had one bad experience and that was a while ago. But I've never had a problem. Now I don't have to wash the dishes anymore. It made my life peaceful. They're very efficient. It was taken care of in a timely manner. It was just what I needed.

Preferred plumbing did a great job on repair.

Customer service and your coverage is outstanding :)

AHS is a great purchase for home owners.

While I did pay for the upstairs unit to be filled twice with refrigerant at a cost of $650, AHS did agree to fix the unit by replacing the air handler. So Thank You AHS.

The folks at Comfort Heating & Air called me quickly to set up an appointment; the technician came out and since having been here before was familiar with the layout of things and went right to work. He diagnosed and fixed the problem within 15-20 minutes... These folks do a great job always!

We had to have our air conditioner serviced. Called one day and the service technician showed up the next. He got the job done in a professional and courteous manner.

In the span of 1 month, my washing machine, refrigerator, garage door opener, and microwave went out. Each time I called AHS set up my appointment for as soon as there was an opening. The repair company came and fixed the problem as fast as possible and always in a courteous manner. A couple times parts had to be ordered, the repairman came as scheduled and put the part in. My microwave couldn't be fixed so AHS worked with me to get me the microwave my wife (the real boss) wanted. I'm extremely satisfied with AHS and I'd recommend it to anyone that needed a home warranty.

My microwave wouldn't turn on. He replace the fuse.

For replacing the water heating tank as well as repairing sink faucets, charge too much additional fees of more than $400 for only one trip.

Was very satisfied with the service we received.

It was necessary to have work done on several appliances and the home A/C. All three issues were resolved promptly and effectively.

Fixed dishwasher on the spot. Waiting for part for washer will be here, then appt to fix that.

I have never been able to use the online website to request service. The system is always down and I am asked to try again later. Therefore, I have always had to use the phone to request service.

Awesome communication and great job fixing the issue.

The cooling temperature of the refrigerator went out. I called American Home Shield and they made an appointment for them to come out. The guys came out the next day and put in a new part. Two weeks later, that part did not function properly so I called them again and they sent somebody else out two days later, and he put in a new motherboard. So far, it's working but it's acting up again. There were no problems submitting the claim and the contractors were fine. They knew what they were doing and they did what they were supposed to do. They were in and out quick. I've had them for 10 years and would recommend them.

I called American Home Shield and just set an appointment. I told them the problem, they said that somebody would be in touch and sure enough, like within the hour, we got a call from CNR Plumbing. I was surprised. It was very quick. The contractor had been in our place before for a claim so he knew the house and he knew me and everything. They were just really good. They got right to it. They weren't here all day. It was a good experience. People at AHS are very professional. They did everything they said they were going to do quickly.

My experience is typical of the worst. Scumbag contractor comes to house. Misdiagnoses problem, returns two more times with wrong parts. Discovers his error and wants to charge $800 for non-covered repair work that is not required for the repair. I've been in construction all my life... I know a few things your average homeowner does not. AHS refuses to send an alternate qualified contractor after I tell the first one not to come back. Despite not being able to tell me section and paragraph of the contract that prevents another contractor AHS tells me I only have two options. Take the first contractor and pay the $800 or take $505.00 and hire my own company. This of course AFTER I have already paid the first company's service charge. AHS is the worst. AVOID.

Has come thru every time we have needed them. Fast and easy to set up appointments. Reminder emails with appointment times and company that will do the work.

I've been with AHS for a few years now. I've submitted several work order requests, and in each case a technician showed up within 24 hours. In fact, one time an AC work order was completed within four hours from the time I called it in. So far I have been completely satisfied with AHS.

From the first day since we are with AHS we loved this insurance, every problem we reported was solved very quickly and professional. My husband and I recommend this insurance to everybody we know.

The AC unit wasn't cooling well, and we didn't know what was wrong with it. I submitted a claim and everything went wonderful. I appreciate the promptness and the way they came and handled the situation; it was great. I have several houses, and that's just one of them. We had our units taken care of. But I wish we had another plumber besides Action Plumbing, because they're not very professional, don't work well with people and talk ugly to you. I deal with them because that's who they send to us, but I don't care for them very much. Every time we call for the plumbing, that's the one that comes and they always take 5 days before they even come to do what they need to do. I've never been satisfied with them. I have six houses and every other one is good. The only one I just couldn't deal with is them but everything else is fine. American Home Shield is fine and they do the job we need done. It's much better, it's cooler in my house now. It's in and everything's wonderful. They're wonderful and I appreciate it.

I made my first claim shortly after our policy started and the response time was less than eight hours from initial call to completion of the job. Not only did they unclog my sink but the plumber fixed my sprayer as well! Appreciative and thankful... The kitchen sink is vital with five little ones at home!

I called for service. I got an e-mail confirming my service call provider, date and between times. The tech called and came to make repairs. He did a temporary fix until the part could come in. He returned when he said he would and installed the new part. It works fine now.

We have had the America Home Shield policy since we moved into our home almost four years ago. We considered canceling a few times; of course the premium is worthy of consideration. But in four years we have had one replacement (garbage disposal), one repair (drier) and this past few months, a major replacement (water heater). Not only did we make the right decision financially, the people the American Home Shield contracts with have been terrific. That is worth a good deal, especially in trust and quality. We just renewed our AHS policy. We rest well because of it.

Prompt & Great Service.

On/off lever broken, and would not swivel.

Replaced complete heat pump exterior unit without question. New unit working well. Contractor is Myers Heating and Air. They seem to have done a good job. Problem began with air handler short on control board; repair/replacement eventually led to replacement of compressor/condenser unit. The only thing I would have done different is to have replaced the air handler, too.

We had just closed on the home the Friday before this incident. Apparently we had an electrical storm that caused some issues. And the fan started running on the air conditioner which caused it to burn out. It was operating fine when we moved in, but a few days later it was having challenges. I telephoned American Home Shield and they took down the information. I did not have the policy in hand - I just had the information from the closing escrow documents - and there was no delay in them bringing up the policy and getting everything taken care of. They told me that someone would be getting back to me within 24 to 48 hours. Later that evening, someone gave me a call, that person that they chose, and made an appointment for the next day and came out. He knew exactly what was wrong with it by my description of what happened. He came prepared to fix it, and had it fixed in less than 40 minutes. It worked fine and we've had no incidents. We just had a couple of different thunderstorms and no issues whatsoever.

Water kept seeping out of back wash hose; needed back wash valve replaced. The service provider reported to my home and resolved the problem in a timely manner. Very well pleased.

I was having my roof replaced and the roofers discovered I had a serious electrical problem with my evaporative cooler. Fire Hazard... I called AHS. They sent an electrician on the 4th of July and he evaluated the problem fixed what he could that day and returned the following day to investigate and rewire a problem so that my house was safe. My house was hot for a couple days without a cooler, but it very easily could have burned down. Thank goodness I have this policy on my house. The whole visit cost me $100 In deductible and it got fixed even on a holiday weekend.

Water leaked and called on my warranty. Got an immediate call to set up time with repair company... Easy as 123.

The company that responded arrived on time and was able to fix the problem quickly. He had all the parts needed on his truck. He was courteous and explained what he was doing to fix the problem.

I had recently put in a claim for my dryer and everything was handled on time. It was fast and the problem was fixed. The person that came out had it fixed very quickly because it was a small problem. I just called and she set up the appointment for Sears. It did take a week because of the fact that Sears was backed up, but everything went well. Everything is fine now.

When the stove top broke, AHS was there. When the washer broke, AHS was there. When the oven broke again AHS was there, and when the water heater let loose, again AHS was there to help us with all the repairs. Very user friendly.

My dryer was not heating and I put the order in online. I got a call and email with my appointment time and the contractor showed up on time and was fast and efficient in fixing my problem. It was easy and hassle free and my dryer is working great now!

Required two service calls to correct situation. The second service person solved the problem.

We have had nothing but exceptional service from AHS, however some of the contractors who have come to do the work have not been so satisfying. If you have small appliance repair this has been an exceptional service - larger appliances have been more difficult to get covered by the contractors.

I contacted American Home Shield about my stove's electrical problems. The appointment was set for the following day for a contractor to check it out, and after he came, another appointment was set for the contractor to come back with the necessary parts to fix the problem. All problems were resolved within one week of me making the initial call. Had no issues with the stove since.

When you least expect it, AHS is your biggest safety and savings net. With a designer home and top appliances, warranties do not cover everything on your appliance and nothing when it expires. Water regulator in wall blows and sprays water and floods room. AHS replaces and solders pipes to new regulator. Cost is 20% more than year of Warranty. Central Air Motor freezes on hottest day. New motor installed and everything checked. Cost 10% more than year Warranty. Built in Double Convention Oven thermostat on self cleaning oven fails, burning up power supply and components. All components and thermostat replaced and unseen fans cleaned. Cost with two repairmen as yearly Warranty.

My wife and I are glad we have American Home Shield warranty protection. It truly provides us with security if something breaks that the company is there to respond with help. Just recently our downstairs A/C unit was not cooling the downstairs. I called AHS and within 5 minutes an A/C service person called us and said he would be at our house in the morning. He repaired the unit the next morning and we were cool again. AHS came through as they said they would when we purchased our warranty plan. It was also important that AHS is BBB accredited.

We have had AHS since we purchased our home over 14 years ago. It is a real value and we have received excellent and prompt assistance from both AHS and the service providers they have sent. From a stopped up sink, to a slab leak, AHS has been there for us.

I'm very, very happy with American Home Shield. They've been really good to me. I loved having to be able to call them and get a quick result on appliance breakdown because I can't stand it when something breaks. I call AHS, they call the contractors who come out and take care of it. This last claim, I was closing my dryer and noticed that the coiled silver tubing stuff was almost torn in half. It's 8 years old so it must have worn out. The contractor came out and fixed it. He was wonderful, kind, polite and very helpful. He did a great job and it's working perfectly. I have nothing but good things to say and every time I've called them... I especially liked Jim's Electric. If I needed AHS again for something electrical, can I ask for them?

We moved into our new home and purchased the AHS warranty. Shortly after purchasing the policy our AC unit quit blowing cool air. We called AHS, they sent an AC tech out and the tech wrote in the report that the unit had been broken for some time.... so AHS refused to pay for the repair. Not sure how the tech could tell exactly to the date when the unit quit working but bottom line is they are refusing to pay. I would not have purchased a home without a working AC unit! They will not even entertain questioning the company they sent out and since it has been over 7 days I can't dispute the claim. What a SCAM. How can I be sure that if my microwave or hot water heater breaks in the future they won't use the same excuse as "the tech said it has been broken for a while". I will be canceling my policy and will never recommend this company! Again...just a scam!

I feel that your plumbing contractor, Draingo Memphis, inadequately completed work for me on June the 27, 2014. The plumber checked 3 outside faucets and fixed two. I asked which ones he fixed and he told me the one on the front and the one on the side of the house. He said one didn't need work. However, all three were leaking when I placed the service request. I noticed the leaking faucet and my water bill was high for the month of July. When I checked the 3 faucets, one was leaking. When I called in the request I reported the same information.

It is an excellent program with very good service. Customer service needs improvement.

This is my second time using AHS and both experiences have been exceptional. On this instance, I used the online request for service (I used call in last time with good results) and received a notification of services back almost immediately. The contractor they contacted to perform the service also returned the call within 20 minutes. What was even more amazing was that while the company reported that it would be the following day before they could send someone out due to high call volumes (over 100 degrees in the area for weeks), the repair technician called back and said he was on his way. The repair was completed within 2 hours and my tenant was very happy. This is important as I live 2.5 hours away from my rental home. I highly recommend this service!

Last summer, AHS sent someone out 6x for AC repair. This June, I requested AC repair and paid $420.00 for Freon, plus a $75.00 fee. Last June, I paid for Freon. Therefore, I asked the technician to test for a leak. The tech claimed to have tested for leaks and reported none. However, 8 days pass the 60 day warranty period, I called AHS with the same AC complaint. Due to an 8 hour open window for service, I requested a different vendor. Since I had an 8 hour window in June, required I take a day off work. The new technician advised the unit had several leaks. Also, he commented that since the unit was serviced in June, the latter technician should have detected the leaks. Also, 2 months was just enough time for the Freon to leak out. In fact, he advise this would be included in his notes for AHS, and I should receive a call the following day for a resolution. Four days passed and no call from AHS.

Every technician that American Home Shield has sent to my home has been very polite and professional and were solve my problem the first time. The only problem I had was the last call on 10 August 2014 when my garage door spring broke. They were unable to find a contractor for the repair, but gave me the option of finding a licensed and insured contractor myself. They gave me the guidelines to follow and all went very well. I am sorry it took 5 days for someone to tell me I could do that, but now I know and the door springs have been repaired. I don't know how anyone could own a home w/o home warranty protection.

My A/C went out on a Sunday morning. AHS promised that the technician would be at my home Monday @ 3 pm and he was actually right on time. It was 110 degrees at the time and the technician was professional and appreciative of my situation. Me and my two dogs were boiling inside my home! Fortunately for me he was able to fix my A/C in a matter of minutes. When I purchased my home in 2012, my realtor insisted that I purchase a home warranty from AHS, as she stated they were the best. She was right and it was the best decision I made second only to the home purchase. I continue to refer family and friends to AHS.

The thermostat starting showing inside temperatures of 78-82 degrees despite settings as programmed for two-plus years where A/C is set to go from 72-76 degrees. We called AHS right away. Three days later, on August 4, 2014 (Monday) the Vendor, Automatic Control Corp. (Vendor) came to the house to investigate the issue. Vendor determined that the capacitor was broken and replaced same. We paid $100.00 check, issued to Vendor’s principal name, not entity, and obtained a receipt. Vendor mentioned that while capacitor was broken, there is a slight possibility that it could have been broken due to a surge from lightning. I explained to Vendor on the phone that home has full surge protection by the electronic company and that no other appliances shut off, including major and minor appliances. Vendor left and A/C began cooling again.

Very professional company. Knowledgeable and courteous.

American Home shield dispatched a vendor to repair my clothes dryer which had begun making a terrible racket. The repairman was very knowledgeable and completed all of the necessary repairs even though it took several trips due to delays in receiving the necessary parts. The repairman was professional, prompt and courteous.

Qualified professionals - quick service.

I recently called for service on my Air Conditioner. I had actually place the order using the internet and then decided to call. I was told since I had service performed for the same problem in less than 60 days the service would be no charge. The company came out that very afternoon and my air conditioner was back on line the same day, I have recommend American Home Shield to many of my friends because of the quick service they provide. It is a great feeling when you can call someone and know that the service will be top notch and the price is unbeatable.

The people that you send out are VERY friendly, concerns. Checks to make sure ALL my question & needs are answered as well been taking care of. They are on time. I tell anyone that will listen to me, they need to get AHS.

We have had several AHS repairs lately and each one has turned out great. We have had several very competent people come to make our repairs. In my rental unit, I always feel confident because I don't have to find a repair person myself. Thank you.

I was having problems with the pool pump several weeks ago, our neighbors were complaining about the loud noise. I contact AHS and a repairmen came and assessed the problem and left. The repairman had to order the part, it took almost 5 day to say the least. I wondered when he would be back. Well to make a long story short, he need to special order it. He return and replaced the pump. I am a very happy with the service that AHS provides. I always tell my friends and family.

Whether calling into Customer Support or going online to schedule an service appointment is painless and quick. I am impressed that the contractors are out within 48 hours to troubleshoot and come up with a solution to the issue at hand. I have recommended AHS to several family and friends.

I've always received a courteous and rapid response to any requests for service. I prefer making requests by phone instead of using the online request form. The customer service people are always prepared and knowledgeable.

I have had AHS for 3 years. I initially obtained their services when my home was 15 years old, knowing that things were going to start needing repair. In this time, they have made approximately 8 service calls, repaired my air conditioner and my hot water heater and replaced my washing machine and my refrigerator. They have always been prompt on sending service agents and I have no complaints. My son also has AHS on his 60-year-old home and has been pleased with their service.