American Home Shield Reviews

The drain in our basement was clogged and there was a couple of inches of water in our basement. This happened on a Friday. I called American Home Shield and got a friendly rep. It was great and really quick. J&M was contracted and they were very nice but they ended up coming on a Tuesday. They got the problem cleared for a couple of days but it happened again. We were told the issue was a tree root and that was not covered under our home warranty plan since it took place outside the home. We ended up having to hire a different plumber to come in and take care of it.

Some water was coming out of the dishwasher. I called American Home Shield and they set me up with a local provider. The technicians were very prompt and easy to work with. Then, when I had the problem again, I called them up and they came back right away. We tried something else and so far, I haven't had any problems. While these techs were knowledgeable, AHS doesn't always send the most experienced folks. They seemed to be young folks and just starting out in their experience fields. Also, I find scheduling things online to be a whole lot easier than spending half an hour on the telephone, waiting for them to pick up. Still, AHS themselves have been helpful and prompt.

Water kept running off in the night and I was losing water. My water bill was sky high. I submitted a claim with American Home Shield online and everything was perfect. The technician from Joy Plumbing came out the next day, and I was really satisfied. He was very professional and a good worker as well. Everything is working great now.

I called American Home Shield for my washing machine and it took a while for them to get somebody out here. But once they sent down a repair guy from Appliance Pros, he evaluated the washing machine and submitted the recommendation for it to be replaced. The cost of the parts would have been more than the cost of another washing machine. Once they contacted me, everything went really smoothly. I already recommended AHS to somebody else.

My thermostat was telling me that I had a heating problem. It was not heating to what the thermostat was set at. I could hear the furnace firing but it would not stay lit and it was cold in the house. I had this issue for about three days then I filed a claim to American Home Shield. They were most excellent. They called me within 24 hours and they scheduled somebody within 48. I got a call and the next day, somebody showed up. Their contractors were very clean and polite. They put on their booties and made sure they did not drag mud into the house. They were professional. American Home Shield is a good value for the money and I have recommended them to other people.

Our garage door opener wouldn't work. We couldn’t open it unless we disconnected the whole thing and then try to manually get it up. It's really heavy. We're both 71 and it was 25 below zero. My husband was trying to get up there and figure out what was going on with it. Standing on the ladder in that cold garage, he just said he could hear the motor growling but it just would not budge.

We recently had a plumbing issue that we filed a claim for with American Home Shield. The plug on the shower that we pull to change from having the water come out of the faucet to the showerhead came out and was eroded. So, we had to have someone find the part to replace that so they can put it in. We tried filing the claim online and then, we called just to be sure it was going smoothly. AHS’ service was great and we got a response within the day. Although, we had to wait a bit for the contractor as he had to order the part. It was an older shower and he wasn’t sure if he was gonna be able to find one. Still, once he had it, he did the job quickly. Since then, the shower has been working the way it should. I recommend AHS.

One day when I turned on my garbage disposal, smoke came out of it and it just died. I called American Home Shield, submitted a claim and got an appointment. A plumber from Triple S Plumbing then came and replaced the unit. Everything was done well and professionally. For now, the unit is working well.

My furnace wasn’t keeping the temperature that it was set to. It was a previous issue where I opened up a claim with American Home Shield and a tech came out and changed the flame sensor. He said that everything was fixed but later on that night, it started doing the exact same thing. I did another claim with American Home Shield. I did it online and the process was very simple.

Our water heater stopped working so I called AHS first and I was on hold forever, so then I went on the internet in the evening. The contractor came the next afternoon, which I was very grateful for because it was very cold. They were very helpful. The contractor called before he came, was professional, took care of our problems and gave us excellent advice. He explained everything, like what he though, we were looking at with the water heater. He asked me if there was anyone else he needed to talk to. I was home-alone and my husband was at work so I said no and that I would share with my husband what he had told me.

My client's furnace quit and I helped him file a claim for it with American Home Shield since he doesn't speak English very well. We did it online but initially, I was not impressed with how you navigate their website. I had to call them to figure out how to put the claim in. Apparently, I have to go all the way to the bottom of their page in order to make a claim. AHS' website should have something on the top of the page. All it does on the first page is to try and get me to buy a warranty from them which is not helpful for people who are trying to make a claim. But the repair company came out the next day. They replaced one thing but that didn't work. They then replaced another thing. The third time they came out, they put in two new pieces in the unit. The repair company was very efficient, stayed in contact with me and answered questions. American Home Shield was excellent.

I called American Home Shield right away when my water heater wasn’t working. It went out on a Thursday night and I wasn’t able to get ahold of anyone until Friday. I was able to schedule it on Monday or Tuesday the following week. I didn’t have any hot water for a whole weekend. AHS got the first contractor that could get to me the soonest. The contractor came out, put in a new water heater, and left. They did fine. The new water heater works great. The service from AHS has been great. I've had a few things go bad, and essentially, they put in new ones for me.

I submitted a claim to American Home Shield on the phone and everything was good. I got through to somebody after a couple of minutes then Express Appliances came out. The dishwasher wasn't connected securely to the inside cabinet so the technician came in and secured it, and that was it. We had a claim for plumbing too and that also went very well. I would recommend American Home Shield. So far, everything has been done the way I thought it should be and the technicians they've sent out were very good.

American Home Shield is a good company. When we have something break, they always get someone here quickly. I have had them for around eight years now and I typically call them to submit my claims. I tell them what's wrong, then they ask for my phone number and they send somebody. My most recent claim was for the water heater, but I also submitted a claim for my washer. Both of them broke, so I couldn't take a shower and I couldn't wash clothes. The tech from A+ Appliance Service & Repair came out for the washer right away after he got the call and he figured out what he needed. He had to order it and once it came in, he kept us in the loop for when it was coming in and he called me, so I wasn’t worried if he forgot about us. And when he said he was gonna show up, he showed up and he fixed the washer. He was a very nice person and it was good that he got the issues fixed.

I was able to talk to an American representative and they refunded the money. I just had to show the sales contract. I still feel their processes need to be made better. Up until the last person I spoke to, no one ever said that if I could show them the sales contract and that I if no longer owned the home, they would refund the fees. The attitude was that there was nothing they could do except cancel the current month’s payment. Also, a simple way to cancel and remove my CC details from them online would make a big difference. It all feels like a way to make it hard to leave. I am glad they refunded the money, but they also never should have charged me for that.

Been going round and round trying to get our microwave fixed. Now get this, the call was placed Dec 30th 2018. It's now Feb 26 2019. Absolutely the worse service, staff can't figure out which elbow belong to them or what. It's stuck somewhere. Keeps you on hold then hangs up after 30+ mins. They have no idea how bad the employees are that they have working for them at the call center. Now let's mention the service in the field from Bexar Appliance Repair. What a group of total morons. They faxed or emailed the repair status and parts for AHS to approve but they faxed or emailed blank papers. They were called by AHS to to call it in. Never happened and they won't return calls. Now we are just plain pissed off at this piss poor service. We are now on another call. It's now a total of 25 mins. What a zoo.

My refrigerator has been down for a month. There have been 3 service visits with 4 hour window each. In addition, I have made about 10 calls to them. Sometimes, the hold time can be half hour to an hour. There is no ETA on when the refrigerator will be fixed. I have had a similar experience with them before. So this is not a one-off. They contract with companies that are rated 1-2 stars on the internet. We are put at the mercy of such companies... And then we have to follow up with AHS on top of that.

Two times requested for help with leaking pipe - wait for 2 weeks with no one showing up. Got it fixed myself as the city was not taking the excuse from me that I am waiting for my AHS contractor. Then I see they charge me twice for the issue - they are to charge me only after a service provider visits my home - that the agreement upon which the credit card information is provided. It is unauthorized use of my credit card information. The call center agent has promised a refund in 3-5 business days. Let's see how that goes.

Ok experience if everything goes well. Terrible experience if something goes off the happy path. Multiple instances where I put in a claim and then encountered an issue. And that’s when the nightmares begin. For instance, I had an issue with my furnace and they came out. The issue was the sometimes the furnace would turn on but blow cold air. Not only did they not fix the previous issue, but they broke something else. An hour after they left I noticed the house was extremely hot and found out that even though the thermostat was off the heat kept blowing. Spent countless hours already trying to get someone to understand this, but their customer service folks have a limited grasp of the English language and terrible training so I can’t get anyone to come back out to fix what they broke. They just say they already came out for the original issue and they can’t fix the original issue. In reality I don’t even care about the original issue. I just want them to fix what they broke!!!

AHS is a TOTAL waste of money. I would never use this service again or recommend it to anyone. It is impossible to reach a human being on any of the AHS phone lines if you have any issues at all. It's as if they just keep you on hold until you have to hang up. Do humans even work at this company? After 2 years, I attempted to cancel my contract and continued to receive bills for months. My only contact with them has been through chat - and the customer service reps only pretend to do their jobs. Their generic responses are so canned that I'm not even sure if they are people. DO NOT go with AHS for your home warranty. Terrible terrible terrible.

This is the second time I had a horrible experience with AHS. It came free with the home I purchased, haven't even own the home for 4 months and I had to refer to this warranty company (SAVE YOUR MONEY DON'T WASTE IT ON THEM ). My heater completely went. Called multiple times cause you can never get thru. Put a request in online, I was told a contractor would reach me in 24 business hours with no heat on a cold day, called a contractor that came out immediately and told me my heat exchanger was cracked so I referred that to the home warranty that they put a rush for one of their contractors to come out. This was on a Thursday.

After calling for a repair for my furnace they found a local contractor. They came. Serviced my furnace on a Friday only to have to call back same issue 2 days later. Going on 3 days without heat here in MI. I called to get assistance from American Home Shield and was told you should work with the contractor we provided. I have been for 3 days. Maybe they should Vet their contractors? Maybe reach out to their contractors for an update? Get a different contractor to do the job? There is also no personal contact to be had. Everything is a computer.

They lie. Give the contractor the go ahead then back out then try to buy you out with a settlement check. Stay away from them. They will make your life a living hell. Spent hours and hours on on the phone with a supervisor to no avail. People are suing them right an left. They should have their license pulled to do business.

We purchased a home warranty from American Home Shield when we acquired a new home in 2018. Our downstairs heating unit has not operated since the end of January. Through AHS's selection, a firm called Quality Air Experts came out to review and resolve the damaged unit. After three visits and as of this date, the heating unit is no closer to being repaired. It is February and with 3 children, this is unacceptable. Upon calling AHS, I am beyond frustrated.

I have been dealing with a broken furnace for some time due to the fact that AHS will not select a reputable contractor. The initial contractor, Rapps Heating and Air (Rapps), inspected the furnace in April of 2018. During that service call, Rapps determined one of the furnace parts did not function properly. Rapps did not actually come back to repair the part until 6 months later in October 2018. AHS actually tried to charge the service fee again even though I had already paid for that visit. Since the furnace is still not functioning, I recently requested service on the furnace. Once again Rapps was selected by AHS to perform the service.

Had an electrical problem that was supposedly fixed for an exterior outlet. The electrician came and shoved the cord in harder and said it's fixed. Next time I used the outlet, it was past a magical 60 days that was 'in my contract'. I used the electrical trimmer in the outlet in the Fall and then next used it 4 months later when I realized the outlet was not working again. AHS said they could only have someone go out there for an 'additional service fee'. I would have to pay $75 for each service visit.

When I needed American Home Shield, they came through for me. They got my problem with the washer solved. The computer board was going out and the rotors were going bad. I called AHS and told them what the issue was. They sent a technician from Sears out the very next day. He troubleshot the problem, told me what it was, and was able to fix the problem without me having to purchase any washer. He was friendly, very knowledgeable, and he explained to me what was going on with the washer. He had to order some parts and once the parts came back, another technician came out and put the parts in. And now, my washer is working like brand-new.

We’ve used American Home Shield often over a period of about 20 years and they are a great provider. When I had a rental house many years ago, they had to replace several systems and they even put in new duct work. That’s huge. When you own a home or a rental property, you can’t afford $7,000 here or $10,000 there. So, it’s really a wonderful service to have.

It took about two days for American Home Shield to dispatch a contractor out when I had a problem with my heater. A guy from Delta Home Cooling came out and fixed it, but then, it went down again. I called American Home Shield and told them that it’s down again with the same problem. They said that they would be in contact with the contractor to see my heater but I still haven’t heard back on that. My heater is still broke. The service is fine and I like the tech that was sent out, but the heater still needs to get fixed.

I’ve had a couple of claims that I’ve submitted to American Home Shield and it has generally been good. I’ve done it either online or through the phone. My most recent one was for a heating issue. There was just cold air blowing from my heater. I was very happy with the contractor. He was very helpful, quick, efficient and he showed up whenever he said he would. However, it was a hit or miss with some of the other ones who came out.

My first claim with American Home Shield was on the washing machine. I called them and they sent a tech from King Appliances to look at it. The tech said that the washing machine dogs and the lid open indicator were missing. He then told me he didn’t know if AHS was gonna fix it or not because these things were missing from the machine. So, they didn’t fix it, and I was out of 75 bucks. I also filed a claim with AHS online when my HVAC wasn’t blowing hot air. I had AHS set up an appointment, and they sent someone from Ice Cube Air. The technician came and he went up on the roof. He determined that it was the motor for the HVAC. He replaced the motor and then went on his way.

We had some leaky faucets and toilets that wouldn’t flush, and Pipe Solutions corrected everything. I submitted my claim with American Home Shield online and the process was very easy. I got a response within 24 hours. The contractor's service was great and he was very professional. He explained everything and told us exactly what he needed to do. He had to come back because he had to order some parts. And he was early. Everything is fixed now.

The contractor that American Home Shield sent out was very helpful. I thought I had some electrical issues with the lighting but it turned out it was just the type of bulbs that were being used and they were overheating and turning off. The tech gave me some information on what I asked him to find, and it was nice that he did that.

We have had American Home Shield for almost a year and my first call to them was for a heating issue. I had no heat and it was not holding temperature so I called up for a service guy to come out. I wanted them to check the ducts and the heating system. All my vents are in the floor and some appear to be blowing cold air and some did not. So, the guy came and checked the inside system. Everything was okay and then he went outside. He said it may or may not need some Freon but it was hard to tell because it was cold out and that it looks like it probably just needed a cleaning.

We were not getting any air on the air conditioning unit and my original server, Del-Air, came out and did an inspection. They told me there was an issue with either the motor or the capacitor. I submitted a claim to American Home Shield and my experience worked pretty well. It took three days at most to complete the claim. They sent out a technician from Total Air Care to do the inspection. He told me that one source was overlooked, which was very minor and they replaced it. I was satisfied with that and now, the unit is working. I have had American Home Shield for a couple of years and I've been pretty pleased with my claims so far.

I filed two claims within the same week to AHS. One was for my heat pump outside and the second one was for my toilet that had a running leak in it. I called AHS and they responded right away. They gave me the names of the contractors and texted the information of those companies. I called the contractors and in the case of the plumbing claim, the guy who came out was very professional. He provided great customer service.

The dryer was coming on, but it wasn’t heating. I called the claim in to American Home Shield and it was simple. The contractor came out in a couple of days. However, the first time he came out, the dryer started heating that day. I dried one load, then he left, but then it stopped heating. But he came back out and determined that the issue was with the circuit breaker. They transferred the claim to an electrician and the electrician came and fixed the circuit breaker, and it was a done deal. Everything has been fine since the electrician changed the circuit breaker.

When my washing machine was not working at all, I called American Home Shield and had a good interaction with the representative. Then I got a notification that the contractor would come out within two days. Their action was quick. The contractor had to order the part because they don’t have the parts with them. Then he returned and installed the part. If we would have an issue in a few weeks, then we would contact them back but it has been okay so far. I would recommend American Home Shield.

I'm happy with American Home Shield's claims process. I called them when my pipe burst because of the cold weather. The contractor came and showed me what was wrong. I let him have whatever reign in the house he needed and then whenever he needed any assistance, he let me know. He fixed the issue pretty quickly and got out of here.

Our furnace went out on the coldest day of the winter when there was a polar vortex. I filed my claim online to AHS and that went well. Their contractor Cool Operator Heating and Cooling wasn't available the same day because it seemed like businesses were closed everywhere. It was so cold. But the contractor set up an appointment the following day. The guy who came in was pretty friendly and was great as far as explaining what was going on and staying in touch. He ended up having to go get a part. He let me kind of know where he was in the process and he gave me a way to contact him if I needed to. He was able to come back that same day with the part and make the repair. My furnace has been perfect since then.

I used to call American Home Shield for my claims and it's usually a long time. One time, we had an issue with our air and the people that came out said that they had to get approval from AHS before they could fix it. After about a couple of days and we haven't heard from the people, we tried to call AHS and I waited 40 minutes to get to somebody. The wait time is just crazy. They should have an option where you don't have to wait as much if it was something about an order that's already put in.

Our air conditioner, which was a bit of an old unit, was not working perfectly especially when it was too hot. I called in a claim with American Home Shield and the process was a bit difficult especially if the call would break because of the overload. Their telephone lines have been a bit of a mess. It's been hard to reach there and their long wait time would test your patience. But once you've reached them, they've been very responsive and they would make sure that you are helped and that your thing is taken care of.

I called American Home Shield to file a claim for our water heater, and the reps were very professional. It took the contractor about 45 minutes to complete the repair, but I had to call them today to come back because the water was not getting very hot. They were professional too and they came right out.

My icemaker was frosting up and I had replaced that icemaker when the refrigerator was on warranty about eight months ago. So, I was really surprised when it started causing problems again. Filing a claim for it online with American Home Shield was easy and straightforward though a phone option would be nice. The first person who came out was from Sears Repair. The problem was that to fix it was gonna be more than just to replace it. Their tech said that somebody would be calling about a replacement. This company called ACN Appliance Sales called and came out the very next day which I appreciated. Their tech said that he got all the information and said that they'd have to see if a part was available, which on Hawaii Island, is always an issue.

I was dealing with a washing machine and a plumbing problem and it had been easy to file a claim with AHS. They got someone here within a week and everything went fine. The technicians were very courteous. They both had to come back again because they had to order parts. But I also had another problem with my microwave in that year. The panel on the microwave went out, and I asked American Home Shield, could they have the technician fix it because the same technician that came for the washing machine remembered the microwave in my shelf. Since I had two orders going out, I couldn’t afford a third $75 charge, and they wouldn’t approve it. So I never got it fixed. I was hoping that they should fix it without me paying another $75, but they wouldn’t approve it.

Our refrigerator stopped working and since it's hard to get someone on the phone from AHS and at a reasonable time, I got online. That way, If I'm driving I don’t have time to press buttons. AHS sent someone within 24 hours and everything was good. The contractor replaced the motherboard which fixed the issue. He was timely. He said he would get here at 7:00. He called and let us know that he was on his way. He got here at 7:30 and fixed the refrigerator within 20 minutes.

I had an issue under my sink and I thought it was my disposal. I called in to American Home Shield to submit the claim and I told the representative what I thought the problem was. It was a Friday when I called in and unfortunately, they weren’t able to send anybody over the weekend so they said Monday. On Sunday, I was contacted by the plumbers, which was nice, and when they came out, they were early. There were two gentlemen and when they went to the sink and looked, the issue wasn’t the disposal. They took all the pipes apart and figured out that it was just a really bad clog. They knew what to do, got it done within half an hour and put everything back together. They were very professional and it was perfect.

I've been with American Home Shield for quite a while and I'm pretty happy with them. They had a lot of problems in the beginning with taking out the credit card and the numbers wouldn't go through. Now the service is better than it used to be in terms of speed and accuracy. I recently made a claim over the phone for a kitchen faucet, and the tech from iPlumb that came deserves an absolute pat on the back. I have a very difficult faucet and he did an incredible job of taking it apart and making everything work well. He did much better than I would have expected from anybody. Now it's working great.

My built-in microwave had stopped working. It lost all power. I called it in with American Home Shield and the claim process was super easy and quick. The techs came out the next day and they were super professionals and very thorough. They tested it before they left and I haven't had any more issues since. There was this lady that did the process of setting up the appointment and making sure that I was in the loop knowing when the part would come in, rescheduling it and once the part came in, it was very prompt and I was impressed. With American Home Shield, I have the absolute best home warranty protection that I can get.

Burleson, one of American Home Shield's contractors, did a very good job of taking care of my problem and I had no issues with them. However, I had a problem with Total Air. The tech said there were things that needed to be done to the heater/air conditioner that were not necessary. I had it looked at an independent air conditioning company here in Gainesville. I tried to pay them the service fee, and the guy said that was already been prepaid which he already did with what he turned in to AHS. He even wrote “Pre-paid” on my receipt. But now, I’m getting a bill from AHS saying that my account is past due because of a service fee that wasn’t paid to Total Air.

The plumbing place that was sent out for our recent claim worked really well. This experience was better than the other ones that we've had in the past from American Home Shield. Before, we had somebody else out that wasn't quite good, and AHS had to send out somebody else that was better.

The house that we bought was warrantied by American Home Shield and we decided to continue with it. It's been four months now that I've had my home warranty. I do my claims with them online. It's easier and less time-consuming. I also don't need to wait on the line. We have a refrigerator in the second kitchen that we don't use that much. We had a problem with it and the repair was something that needed to be done. We had some stuff in it. American Home Shield sent out Lucas Appliance and their technician was professional and on time. He fixed the refrigerator in 20 minutes. The problem was resolved in less than four hours from the time that I submitted the claim.

It was easy to get the claims process started with American Home Shield. I had a plumbing issue in the bathroom and I wanted to verify that the coverage was in place with my policy. I made a phone call then somebody phoned back my schedule. That was cool. The response was what I had hoped for from AHS and the service from the contractor, particularly the service rep, was very good. Once I showed the younger person the problem, he tried to do exactly what the fix needed to be and he was very timely in the response, the repair and the explanation of what he was doing. He was very helpful and the plumbing problem has been corrected.

I was having problems with a well pump so AHS sent a contractor and they did a great job. I filed the claim online on Sunday. By Monday, I had a phone call, and the contractor was there on Wednesday. The contractors were responsive, were professional and were friendly. They were helpful when they came out. The contractor knew right away what the problem was, so did I, though. The retention tank has a baffle in it or a bladder in it that was bad. It was 15 years old. After the repair I got water again.

I called American Home Shield when I had an issue with my smoke detectors and the process was very easy. The contractor that they sent out was great. He changed all of the smoke detectors and so far, everything is working okay. American Home Shield has always been very good about getting right on the claim for me.

I've had American Home Shield for almost two years now and I've had good experience with them. When you call for service, they respond fast. My most recent claim was for the AC and it was fixed, however, after around 25 days, I had the same problem. I called American Home Shield and they sent the same company, A & R Complete Service Corp, to my house, and they fixed the heating system again. They worked great and the person who came out was really professional. He also explained what happened. I've recommended many friends to American Home Shield.

My icemaker wasn't working. I submitted a claim to American Home Shield online. It was easy and the response time took about a week or two which was okay. The contractor who came out was great. He said the valve was the thing that was causing the problem. I had to call American Home Shield to get them to send a plumber over who then fixed the valve. But now, there's another issue and the tech has to come back because the icemaker is still not working. Despite this problem, everyone who comes out from American Home Shield is on top of it and nice about everything.

American Home Shield is very good, professional and quick to solve the problem. I had an issue late December and because of the holiday the contractor couldn’t come up to check. I had water leaking under my sink. I also had a problem with the showerhead in one of my sons' bathroom. But as soon as the contractor came in, he took a look at it and figured out the garbage disposal needed to be replaced.

American Home Shield has been pretty good. I had a couple of claims with them. The ice maker in my refrigerator went out. My washer and my dishwasher were out too. I normally call AHS for my claims and it's easy. The only thing I do is follow up with whoever they have. They kinda take who they have in the area and I go with somebody that we know has a good reference. For my most recent claims, Bell's Appliance Service was sent out and their attitude overall was great. They were professionals. They came out here quickly and for the most part, the problems were resolved in one visit. It was done fairly quickly too. They came back to fix the icemaker when the parts came in. Everything has been fine since then.

My garbage disposal broke and so I went online and filed a claim with American Home Shield. Their website is user-friendly and I could use it well. However, it's odd that now they're asking for $75 upfront. It said that I could do that or I could do it after the repair gets done. I used to pay the repair guy when he came. I also don't really like to pay for something that hasn't been done yet. But the guy from Lubbock A-1 Plumbing, who came, was very good, prompt and knowledgeable. He knew what he needed to do when he called me. I told him what the problem was and so he brought the replacement and got done quickly.

We had an appliance issue and we filed a claim with American Home Shield over the phone. The first representative that I talked to was not so helpful. On the other hand, the service provided by the second representative that I spoke with was great. I got a response very quickly with regards to when the contractor would be sent out. The service provided by the contractor was superb. They were professional on the phone and were timely. I also liked their follow through and their follow-up. The appliance was fixed and it has been fine since.

We had American Home Shield years ago with another house that we bought, and I was so not a happy camper. And with this new house that we also bought, the sellers offered us this plan with AHS, and we thought, “Oh, great.” But AHS has been very responsive immediately. I had a leaky faucet and submitted a claim with them online. As soon as I clicked send for my request, I got a date and a time that somebody was gonna call me back, and they did. AHS's contractors call me within 24 hours. I called today for another leaky faucet and immediately I got a response with the name of the company that will be calling me. I expect to hear from them by the end of the day tomorrow. They also set up a time that’s convenient for me. In the last six months, we’ve had five different issues with the house and everyone who came out had been top-notch, very polite, professional, and solved the problem. I will recommend AHS now.

I submitted a claim to American Home Shield online for my plumbing issue and getting the process started was easy. Their contractor, AM PM Plumbing, seemed to do an okay job and they were prompt. The guy they sent out was very professional, nice and fast. He explained what he was doing and didn't make a mess. However, I needed a plumber's report for my insurance and I could never get hold of them afterwards. We’ve submitted claims online and over the phone and it’s easy either way. Getting somebody out here is reasonably fast but it depends if it's a weekend or not. We've only had problems with one contractor, and that was when we had an air-conditioning issue almost two years ago. They came out a whole bunch of times to fix the same thing over. Those guys were a little dense, too. Other than that, I'm happy with American Home Shield. It seems to work well.

I have filed claims with American Home Shield on several items. One was the stove, then a ceiling fan, an exhaust fan in the bathroom, and the garage door opener. I submitted my claims over the phone, but I don’t think the reps knew what they were talking about or what they were doing. I come from the construction field, so I told them what the issues were and explained these to them. They always took my $100 or $50 deposit, and they said that I was good to go. But then, when the techs showed up, they said that the issue was routine maintenance. But if the problem was not fixed, then it would cost more damage to the property. There have been instances when AHS took my deposit but did nothing. Nevertheless, the appliances that the techs were able to fix were good to go. With AHS, though, I’ve got to where I wait till I have six items and then I call them. At least, if they fix one or two items, then it's worth what it would cost for that deductible.

The best thing I ever did was get American Home Shield. I have had them out here for a dryer and then this summer for the air conditioner that was out of Freon. When our furnace quit, I called AHS that morning and they sent me back who the contractor was gonna be. It wasn't five minutes later when Warhold Mechanical called and said somebody would be out between 8 and 12. By 8:30, Don, the tech, was there and by 9 o’clock, we had heat going. He was a very nice, young man. He was very professional and he knew what he was doing. He got right in there and found the problem within five minutes. It was great. He also gave me a couple of his cards because our daughter needs to have somebody like that come in over at her place. People should get AHS. Doo-doo happens and things are gonna break.

I submitted a claim with American Home Shield and I've been very satisfied. We had recently moved in and we had some issues with the fan in the freezer making noise, and Wilks Appliance Repair came out to take a look at it. They called within a day and then set up an appointment within a couple of days, whenever I can meet the contractor. He came out once. He did do something, but then a week later, the problem returned. And so, I called them. He said he knew a lot about the appliance and had been working on them for a while so he knew that he needed to order a part. He ordered some parts and then he came out to fix it.

My first time using my warranty, and it has been awful and a waste of money. My hot water heater started leaking. Technician was sent out who states it's unrepairable and needs to be replaced. States his company only uses "commercial" products and manufacturers that require an expansion tank. Therefore I need to pay almost $600 to their company (not covered by AHS) for an expansion tank and plumbing modifications to meet manufacturer's warranty requirements. This is not a code requirement in my county, which the tech also stated, it's a manufacturer requirement for their preferred product. They would not do the work unless I agreed to this. I called AHS and asked for someone else as I wanted a like product replacement, a standard 50 gallon water heater, no expansion tank requirement.

I have an American Home Shield Warranty and contacted them on February 7, 2019 regarding a broken dryer. I was charged the $75 call fee when the service was requested. A repairman from Suretec Appliance was sent out on February 13, 2019. He said the dryer needed a new heating element and the part would have to be ordered and should take about a week. I tried contacting Suretec on February 15, 2019. No one answered and the recording said the mailbox was full. I contacted American Home Shield, and spent over an hour trying to reach AHS, and explained the situation to the customer service rep. AHS said that they had no information regarding the ordering of a part. I continued trying to contact Suretec several times a day for the next several days and received NO response.

I was simply calling to cancel a home warranty for the house I was selling. Spent over an hour on the phone and talked 3 people who barely even spoke English!!! Worst customer service I have had in a long time!!! Very I knowledgeable and very unprofessional!

I set up an appointment on a Sunday because my heater went out during a snow storm. Because I could not get an appointment until the following Thursday, I had it fixed at my own expense. I canceled the appointment 3 days in advance and was told online at that time that my money if charged, would be reimbursed within 2 business days. I was charged the fee the day of the appointment. I waited 2 business days before reaching out to American Home Shield but was not reimbursed.

After having AHS warranty for 7 years my AC broke in my rental property in June of 2018. AHS dispatched a contractor for the repair who first said it needed a computer, this did not fix the problem so the contractor told AHS it was an electrical problem. AHS then sent an electrician who said there is no electrical problem. Then AHS dispatched the AC contractor who initially came out and they said the AC was broke because rats had eaten the duct work (which even a noneducated person for AC repairs understands is BS).

Our Whirlpool washer broke. We contacted AHS to arrange for a repair. First, there was the more than a 30-minute wait to reach an operator. Secondly, if you look for the page listing contractors in the area, nothing is there. Thirdly, when the contractor is scheduled, there is no guarantee they will show. It is not a company I would have any confidence in whatsoever. We are still waiting to get this washer fixed, and it has been over a month, and now over $50 in laundry fees we should not have had to pay.

My issue with American Home Shield has been resolved since posting the original review. I did indeed receive a follow-up email from their Social Media Outreach team; and the warranty has finally been cancelled, and no further payments were required. I have raised my rating of the company by one star based on the experience I had with the post-rating follow-up, but I will not raise it higher because of the experiences that pushed me to write the initial review.

Excellent service and really happy with AHS Services. Has so far handled every issue efficiently that we have had. I believe the cost is also pretty reasonable. They’re not the cheapest out there though, but they do good work. We’re happy.

After 3 years of service with them I finally found out that I've been throwing my money away. If you file a claim they'll take their time to come to you or if they don't you'll never get service. They have the worst contractors. Out of 3 claims I had zero luck on getting repairs done...

Update 04/19/2019: I wrote a review here on AHS about 6 weeks ago, you should be able to see it. It seemed to have been resolved. This weekend, I received a letter in the mail that they are canceling my contract. I have been a customer for 11 years. More

I've had American Home Shield for a long time. I let my subscription lapse so I started like I was a new customer again. It takes a long time for their reps to answer the phone. But once they answer, they're very good. Recently, my dryer wasn’t drying and tumbling. The tech from Orion Appliance came and he had to order a band so the work isn't finished yet. But the techs from Orion came out before for something else, and I don’t have a problem with them at all. They're very friendly people. I'm happy with American Home Shield. I recommend them all the time.

Our pool stopped heating. Its jets work, but the water wouldn’t get hot. I submitted a claim to American Home Shield online and their contractor sent a guy out. He was friendly, took a few calls to get the first claim and scheduled. He came quickly and also came back quickly when he couldn’t fix the problem the first time. At first, he thought that it was the heater unit that was blown out. He replaced the heating unit but that still didn't help. He also checked the electrical and found that when the heater blew out, it also shorted out something on the electrical board so he ordered a new electrical board then put that in. Overall, it took a couple of weeks but he fixed it. My experience with AHS was good and I'm happy with the service. They help me find licensed repair people which is one of its biggest value. I'm only paying the copay, but I'm hoping that it's fair for the call considering the premiums I'm paying.

We had an AC issue wherein the exterior part of the unit was not functioning correctly. The fan motor itself stopped and a large amount of heat was pouring out from the top of the exterior handler. I was worried about it catching fire because the fan was not cooling down the system and there was blowing up of hot air up at the vent which causes to shut down the unit. My wife quickly looked up our policy and made sure if it would cover the AC. She went online and got a hold of American Home Shield. She researched and made sure that we took the proper steps of putting in the claim, that it was reviewed and had them properly contact the right people. We also asked a couple of questions to see what out of pocket cost would it incur. We filed the claim in the evening and we got a confirmation that evening as well. Then, within a 24-hour period, they were able to get a service to come out and take a look at it.

The claims submission on American Home Shield's website is pretty straightforward. They sent a contractor the same day I filed a claim because it was an urgent call and our plumbing issue was resolved quickly. He just said to keep it unclogged. They were very helpful and took care of the job. With the warranty the home repairs are so much cheaper.

I did a claim online with American Home Shield as my washing machine went out. But something happened and I had to go back in and do the claim over the phone. There was a very long hold time. The first contractor that came out didn't do a thorough job. He changed out some things but he didn't put some kind of rubber band or metal piece back on. He also tracked my house up with all kinds of mud and dirt.

I submitted a claim to AHS online when the dishwasher wouldn’t drain. My husband was there when the contractor came and the service was fine.

I always submit my claims to American Home Shield over the phone because I want everything recorded. When I called in my claim for the refrigerator, the claims rep told me that the contractor would call me. I got emails stating that N & K would reach out to me, which they did in about a day or two. They came in with the first part for the icemaker. The repairman had to order another part because he came at the end of the day. I had to ask the repairman if he could come in earlier because I always ended up with him coming towards the end of the day, like 6 or 7 at night. So, he ended up coming in replacing one part. Then I called him back but I didn't get him right away. It took about three or four days before I could reach him. He finally emailed me back and said he was out somewhere.

American Home Shield sounded like a better deal after we read some reviews. So far we've filed two claims with them and they've been good. We were pleased and we certainly got our money's worth. The most recent of the two was for our microwave that stopped working. My wife went online and put in a claim. The contractor then came and diagnosed the problem. It took a week and a half to get the part and then the contractor came back and fixed the unit.

One of the control boards on my gas heat pump had gone out. I submitted a claim with American Home Shield but for so many years, I've called directly to a repair company and have them come out to do the repairs. But this particular incident went very well. It's a great company and everything from AHS did exactly what they should've done. The contractors were fabulous and they were better than the company that I used to use. Also, in this particular case, AHS used a quality contractor for this quality work. But that is not the case with some of the contractors they use.

Our heating and cooling unit was not working properly. I noticed that the controller in the living room kept blinking out and it would be 100 degrees in the house. I called American Home Shield for help and got a very helpful rep. Within the same day, a young man from Todd's Residential Heating & Cooling came out. He was exceedingly professional, courteous and attentive. He listened to me and he checked everything out before he made any pronouncements or decisions. He wasn't just talking off the top of his head.

American Home Shield has always been wonderful for us. One of the plug-ins on our wall keeps tripping the box so I submitted a claim over the phone. That was a very easy process and I feel wonderful about how quickly American Home Shield was able to get somebody out. The guy from McClerklin's Electrical Service replaced one of the wall sockets. He was very polite, very serviceable, and knowledgeable about what was going on.

Our heater was not performing well and we called in to American Home Shield to submit a claim. A gentleman from Sunny Breeze showed up the next day and took care of the problem. He was very polite. He knew furnaces and he knew exactly what to do. We've been with AHS for 11 years now and they recently replaced our washer, so we're very happy with them right now.

My tenant's furnace was just blowing cold air. It was nighttime and it was freezing out. I filed a claim online with American Home Shield and it was super-easy. They called me within a few minutes and somebody got there the next day. They had the part with them and they fixed it. My tenant was super-happy because it was not freezing anymore. And I was super-impressed.

I submitted a claim online for a washer and it took me literally five minutes. I did it on a Friday afternoon, and the contractor called me that same afternoon and was there Monday morning. He filled me in on the process and gave me a heads up on what to do because it was the first time I used the warranty. He was fantastic to work with and was extremely efficient. It was recommended that we get a new washer, and we went out and purchased one that night. American Home Shield is refunding us what they would have purchased a new one for us. They've been great and I haven't had any complaints at all. They cover a lot more than I thought something would and the claims process was extremely simple.

Our door only went up part of the way and I identified a broken spring. We filed a claim with American Home Shield and their website was really great. Filing claims is a piece of cake. We just go online, sign into our account, and click on what the problem is. Then we get a call back appointment within an hour. The contractor contacted us and gave the appointment time. They told us they’d call back when they were en route. The quality of their work was very good and everything has been functioning perfectly since then.

We had some faucet leaks and then a shower head that doesn’t let out hot water. I submitted a claim with American Home Shield over the phone. I called twice and the first rep I spoke with was so rude. But the second one was nice and helpful. She asked what was going on. Within a couple of hours, I saw an email telling me when somebody would be out to do the service. They sent Lake Plumbing, and Bob, the guy who came out, was very professional. He has to order a part and because our house is 20 years old, he has to research for the matching part.

Our experience with American Home Shield was good. My husband filed a claim for our kitchen sink faucet that was leaking. The plumber who came was able to repair it. He had the part he needed right on his truck. The faucet has been working well since then.

The water heater in the house was leaking from the bottom. I went online and I logged in, and I filed the claim with American Home Shield. Bogott Plumbing contacted me first thing the following morning. They were here by around 9:30 that morning and they assessed the situation. They went out and sat in the driveway for a few minutes. They contacted American Home Shield to get approval and they left, but it wasn’t a half an hour and they were back with a brand-new water heater. Before lunchtime, the new water heater was installed. It was very quick. The contractors sent out was fantastic. They were personable and professional. They were considerate and they knew what they were doing. They were a good bunch of guys.

We had an electrical problem and the power, lights and circuits were going out in the house. My wife submitted a claim to American Home Shield online. A lot of times, we called them and talked to them but we had to do it on the computer because the phone calls weren't going too well. The reps weren't picking up or it would roll into voicemail and we had to leave a message. That's horrible because we had to get back with them instead of them getting back with us. They need to do a little bit better at communicating.

The water pressure in my master shower room was really low and something in the valve wasn't allowing the hot water to go through the showerhead. I submitted a claim online with American Home and it was fairly easy to do, and so far, I'm very happy with everything. Both guys who came out were great. They were both very professional and helped me out with everything that I needed.

There was a ceiling leak in my home. And I filed a claim with American Home Shield. Triple-N called as they were supposed to and they arrived on time. The tech was funnier than heck. We had the ceiling that was a little moist. He found the leak, he repaired it, and he left. He knew what he was doing. He was remarkable and I would call and ask for him again.

The AC wasn’t working, the fan was constantly running and there was no hot air coming so my wife filed a claim for it with American Home Shield. HVAC came out to our property in three days. The contractors were professional and they were able to get everything fixed. It was overall a smooth process.

I submitted a claim online to American Home Shield for a leaking toilet and it took a day for the contractor to get in contact with me to come out. He called and scheduled an appointment. He was good, knowledgeable and explained what he did. He did the job perfectly and everything is working.

American Home Shield's rep did great when I submitted a claim over the phone. We have a shower drain that was allowing gases that smells like sulfur to come up, and I wanted to see if we had a P-trap down there. We had work done and so the contractor was checking on that. He was friendly and very efficient. I have had some contractors from AHS that were a little fuzzy that I question their ability but he seemed very confident. And I’m hoping what he told us was accurate because now, I’m gonna have a plumber look at the situation because it’s not covered. But he was efficient. He went right to the problem. I had him looked at another plumbing issue too and he was very nice about that. He cleaned something up for me as well, so he did a nice job.

We had AHS it in the past with our former house and it was offered to us in the purchase of the house. So when we bought this house, we requested for American Home Shield to be part of the purchase offer as well. That was for the first year and now, we've been paying for it. When our garage door opener was broken and the garage door was crooked, I called American Home Shield to file a claim and the rep I spoke with was good. Then the contractor, Flash Garage Door, was very customer oriented. They were fantastic and they fixed the garage door right away within an hour. They were in and out, and we were left with a working garage door.

The refrigerator was messed up and the little light on my oven wouldn't come on. They went kerplunk about the same time and I told my husband that American Home Shield was not gonna believe me. Instead, they fixed those issues and everything is working fine now. The guy who came out the first time to assess what was wrong was really nice and responsive. The second guy who came out to fix everything was also really nice. When it wasn't working, he came back and said it was no problem. It was a really good experience.

We had a bad garbage disposal and the sink was clogging because of it. I submitted the claim over the phone and the reps were good. In 24 hours or less, I received response on when Lake Plumbing would be out to provide the service and he was good. He was on time and really honest. The garbage disposal was just outdated and it had some rust and calcification. He replaced it and since then, I've been good.

The warranty with American Home Shield has been very helpful to me and I would tell others to get it as well. I like to talk to somebody when filing claims but I've done both online and over the phone, and it's very easy to get things going. They usually tell me who the contractor’s gonna be and their phone number. Then I call the contractor and they get right on it. The one that came out for the garage door did a very good job. I couldn’t get it to go up and down but it's fixed now and I'm happy. They had to come back but it didn’t take long. They went and got the parts within the next day or two.

I bought this house on the first of February and moved in three weeks ago, and I've had American Home Shield for that long. I had googled it and it had good references and good reviews. So I asked the seller to buy the warranty for me and I have had a good experience with it. Someone has been to my house when my icemaker and refrigerator wouldn't work. I had some leakage under it too. I did the claim on email and within a couple of hours, I got a callback from the Applianceman Repair Service. I set up an appointment that day and the technician was there so it was good. He was very professional too. We talked about the problem and then he got to work for about three hours. He cleaned it all out for me and fixed it, and the refrigerator has been working ever since.

I've had American Home Shield for a long time but when I submitted a claim for plumbing, they denied it. And I'm rather confused because the plumber was here. He did the work. He said something should be replaced. He wanted to add extra things onto the water heater. I agreed but when American Home Shield called, they asked me if I would pay the difference for the extra things I wanted to add to the heater. I told them that it was fine. I then got a letter saying that my claim was completely denied.

I got an issue with the furnace. I called American Home Shield and I spoke to a live rep. They got someone out in 24 hours. He had been the same guy, so he was familiar with what was going on. He was a professional, very good and very timely. After that, they charged me my deductible, and that was it.

I own a real estate company and we've been selling American Home Shield warranty for 10 years. If I have been selling it to our clients for 20 years, and I have one of my own, that says a lot. We used it at our office as well. So if I have one, it's a good product. I don’t sell and I wouldn’t suggest any other home warranty. Our daughter and son-in-law in South Dakota has one. I got them on another home warranty under AHS and they’ve been very happy with it. Even when there's problems, I know I can always reach out to our rep to help us get things handled.

I had a claim for my air conditioning unit and filing that online was easy. Then somebody got out here in about three hours. He was finishing up a call and then he stopped over after that. He looked at the unit, diagnosed it, told me my options and then went from there. They're in the process of doing the repair now. Overall, I've had no problems with American Home Shield.

We have a strange smell coming out of our heating vents. And then we had full-size wasps coming out. Submitting the claim with American Home Shield online was easy and faster than I expected. The contractor showed up during the time block we were told and he was very cordial and kind. He took his time and explained everything. He found no problems and he said that the strange smell is normal. So we still have it. He also said there were no holes in any of the vents and that meant the wasps got in the house. My experience with American Home Shield has been great so far. Having them is a good idea if you’re unsure of the life of your appliances and other systems.

AHS' reps have been great and so are the technicians that have come out to our home. Although the service fee is really high, they were very professional and on time. Once, the outlet on the outside of the house went down. Electrician for Hire was sent and they fixed that. My experiences with American Home Shield have all been really positive.

I had an issue with my compactor recently and I called AHS to submit a claim. Their claim process was very good. The coverage they provide is good, too. However, I think the $100 is too much. A disposal is $100, so I could've probably gone and bought one. But the contractor who came out from Sunshine Plumbing Systems was very good and very quick.

We have been experiencing a sewage leakage out of a pipe on the side of our property. But it wasn’t actually supposed to be leaking sewage. It was an over drain pipe so we assumed there was some kind of blockage somewhere along the line. I was hoping that American Home Shield's contractor would be able to figure out what was wrong with it and I filed a claim online. That process was straightforward and Hodges got here pretty quickly. It was within the week of the claim. The guy was straightforward too. He came in and did his work. He also talked with my husband about what he was doing, why he was doing it and some reasons why he thought we might have been experiencing our plumbing issue. He was a nice guy.

American Home Shield is one of the best companies I've worked with since I've been having things done on my older home. Once, the fans that are in the crawl space froze up and they sent Fayette Electric out. Then, when we were doing work under the house, we found a third fan that was located between the old house and the addition that no one saw when Fayette was here the first time. While I was down there, we went and poked around. It was seized up. I had Fayette come out again and replace that as well.

One breaker kept flipping and half the house didn't have power. No matter whether there was anything turned on or not, it would stay on for a couple of minutes and then flip. I submitted a claim to American Home Shield over the phone and did it through the automated system. I moved off the day that they had to come so their contractor came out after two days. Their service was very good. They even had to come back out the second time and work on it again. They tried to find the problem and didn't stop at the first thing they thought it might be.

I called American Home Shield to file a claim when my microwave wasn't working. Their customer service was good, and a tech was then sent and he was good. He had the parts and he was able to resolve the issue. He told me that if something happens within 60 days, they have a 60-day warranty, which is good. But the microwave has been working fine since the tech fixed it. American Home Shield is a good thing to have especially if you're a new homebuyer. My house came with a basic plan but I paid a bit out of pocket to cover the next level. You don't want to have any surprises, especially for the first year.

We had no hot water on Sunday morning. Initial call to AHS resulted in learning their computers were down, but they made note of issue. I called back 15 minutes later, there was no record of my call, so I submitted an expedited request for plumber. Three hours later, after leaving service provider 3 messages with no response, I called AHS again and was told there was no record for expedited service and there is no plumber in their network that works on a Sunday. This is Los Angeles, I can easily find 30 plumbers who work on Sunday. AHS refused to go out of their network and consistently told me "guidelines allow them 24 hours." I do not recommend a company that puts children and elderly at risk when there are plenty of providers who will reply on Sunday for emergencies.

This warranty is horrible, worst money ever spent. Waited 3 1/2 weeks for an electrical repair that their contracted workers left in worse shape when they began the repair on property before 1/25 finally got serviced again on 2/22. During this service they had to cut a 6 inch tall 1 ft wide section of sheetrock out (which they didn't repair because it's not covered in the warranty). Refrigerator died 2/16 & first service availability was 2/25. Cannot believe they would accept service of a Refrigerator 10 days out from report of incident, all contents of appliance are ruined of course. Couldn't imagine if it was the HVAC in the middle of the summer or dead of winter. The customer service has been horrible, warranty work is sub par. I am a realtor & cannot believe they think this type of warranty & customer service is acceptable. I could NEVER in good faith allow one of my clients to spend money on this warranty. Pitiful all the way around.

The interaction with Total Air Care, the company AHS sent, was great. The AC wasn't working. It was hot and uncomfortable.The technician went beyond everything to find out what the problem was. He stayed for about 30 minutes. Now that the AC is up and running, everything is back to normal. I'm glad we got AHS. We've been using them for about five years and have never had a problem with them. We usually phone claims in and normally they get someone out right away.

My dishwasher was not drying properly and my dryer was overheating so, I contacted American Home Shield. I filed a claim over the phone because I wanted to make sure I didn’t have to pay two prices for two appliances. It was fairly easy getting the claim process started and they were able to get somebody out here quicker than I expected so I had to push them out a few days. They were very efficient. The contractor that was sent out was very friendly, cordial, and respectful. I was definitely happy when somebody kinda scheduled coming out though, they're very professional. Everything is working well since the repair. We've had American Home Shield for a year and a half now. We finally had to use it and I was very happy that it worked out as well as it has.

We bought the house in late October. I had someone work on the furnace because there was actually a problem with the thermostat and the furnace. Neither one worked when we bought the house. They got it going, but then it went out when we had it really cold. We called AHS and they sent a company out from the Columbus area. They told us it was a power surge issue, but they also said there would be someone else who would do a follow-up just to make sure that that was the issue.

American Home Shield offered a quick solution when I called them due to an issue with my garage door. Their contractors arrived on the same day, and they explained what the issue was and solved it quickly. They did a good job. I was happy with the service provider. I've had excellent experiences with American Home Shield and I would tell people that it’s a very good option.

Once my claim was out of American Home Shield's hands, it went really quickly. The guy from Affordable Comfort and Construction called me and said that he was on his way. He got here and told me what the repair still needs. He ordered the stuff and came back out to fix my problem. However, we were still having trouble after that. He then found out that there was another issue on top of the one that he fixed.

One of the plugs in our second bedroom broke inside and caused the whole back of our house not to have power. My wife told American Home Shield what the problem was and within a couple of days, their contractor was here. The tech who arrived was very polite and professional. He explained the situation and told me what he was gonna do. He went through every circuit in the house and checked every one of them. He then checked the fuse box at the back and he found out we had power there. Afterwards, he replaced the circuit breaker in our bathroom but then there was still no power in the other rooms.

I had some issues with my plumbing and the contractor that American Home Shield sent out stuck the snake thing down in the drain. I thought that they were gonna drain it out because I’ve had a plumber that came out here once before and did that same thing, and three months later, I got the same thing going on. So, I was hoping for a different outlook with it when they came out, but that was what he did. And so, I just left it at that. I was kinda thinking it would’ve went a little different, but he kept telling me that it was something that was probably going on with the city line.

I bought the warranty because my son recommended it, and I’m so glad that I bought it. I tell all of my friends that if it wasn’t for American Home Shield, I would have needed to buy another refrigerator. I’m very pleased with their service. I submit claims over the phone and the representatives have always been very pleasant. They act immediately too. This is the second time that I've called them and they responded right away.

I submitted two claims to American Home Shield online and I wish that there was a way I could put more information. When the contractors texted me, I felt that I wanted the ability to tell the technician about what area of the problem was so that they would make sure to have the right part. And I don’t even know if contacting them, if I provided that information, would get to the contractor. So I’m a little hesitant.

I went online and put a claim in with American Home Shield for my washing machine. National Platinum Service came out that same week, so it didn’t take long. They fixed my washing machine. American Home Shield is fine, and I liked my experience with them.

I just bought the house and wanted to get the house rekeyed because I wanted to make sure that we’re the only ones that had keys to the house. I filed a claim with American Home Shield over the phone and the interactions I had with their rep was awesome. They called me and told me the contractor would be out, and then they told me that he was on the way. I was very up-to-date on when the contractor would be here and was informed 100% of the way. The guy that showed up helped me out a lot and he was very knowledgeable about his part of the trade. He was very trustworthy and everything that he did was great.

I'm surprisingly happy with the service that I've gotten with American Home Shield. I recently made a claim to them when water from the bathtub on the second floor started pouring in all of a sudden and water came through the first-floor ceiling. I filed the claim online and it was easy. But I prefer to talk to a person and the way they handled the situation had been really good. Everyone was professional, accommodating and explained what was covered and what wasn’t. It was straightforward. We got contractors who did a good job and for the most part, they were excellent.

My AC unit went out and when I called it in, the reps were nice but it took a few different techs to come out to tell me what the initial problem with the unit was. The first one told me that it was the batteries in the thermostat and to me, he didn’t have time. I told him that I didn’t pay $75 for him to tell me about a $6 battery. The second one came at midnight and he didn’t leave until after 2 o’clock in the morning. He said it was sparking fire. He showed me where it was being sparked off and he changed that piece, but not even the next afternoon, it was still doing the same thing, so I called and AHS sent out somebody else who said the furnace has gone out.

I'm pretty miffed with American Home Shield right now. The dishwasher wasn’t pumping out the water at the end of a cycle, and the pump, the tube, and the control unit were replaced. The 2 Bald Guys have been out five times and they told American Home Shield there was nothing else they could do. American Home Shield said they wanted a second opinion and they sent out a guy from Sears. And now, they're gonna change something that was already been changed once. The 2 Bald Guys' repair service was wonderful. But we could not understand the Sears guy. His English was very poor.

The blower went out on my back AC so I called the number that American Home Shield told me to call. I got a service contract with a local contractor and they are part of American Home Shield. I asked for them and I got them. I had cut the unit off and it had cooled off. The capacitor was getting overheated and kicking out and by the time the guy got here, it had a chance to cool off, so he couldn’t find the problem. The unit ran that day but it happened again the next night and in the morning, I called American Home Shield again. They rebooted the request and the contractor came back out. I had left it down and they were able to find the capacitor had overheated. I’m very satisfied with the work that was done and their response.

We had low water pressure so I filed a claim to American Home Shield over the phone. Patriot Plumbing came out and they had very good service. The guy was very professional, he knew his job really well, was very courteous, and he did it in a timely manner. It was my first time having to call American Home Shield and it was great. I didn't have problems at all.

I filed a claim for plumbing with American Home Shield and I did it over the phone because I could not find the specifics online. The representative was okay, although I had a little trouble understanding him. I kept asking him to repeat and he got a little frustrated because I cannot understand what he was saying. It was not a great experience, but it was okay. The contractor, on the other hand, was awesome. He was very pleasant and very knowledgeable and he was on time. While the shower valves were fixed, the air conditioning was not and I’m still having issues with it. Still, the tech was able to perform the repair on the same day.

When our dryer went out, it took about a week for American Home Shield to get somebody out to my home. While the tech got the dryer working, he didn't check to see if it was right. We had to have him come back out to deal with the issue. Still, the process of submitting the claim was easy.

We made a claim over the phone to American Home Shield for our air conditioning and the interaction with the rep was very good. The contractor who came out seemed knowledgeable and was able to complete the repair on the same day. Since then, the air conditioning has been working great.

I filed a claim with American Home Shield and the two people that came to my house were lousy. They came into my house like two homeless people from the street looking for a job. I'm very good-hearted person so I told them my husband, who just passed away, got a lot of tools because he was a handyman and they were welcome to use my husband’s tools. Then, they said that they needed parts and because they didn't have a vehicle, I needed to give them a ride to Lowe's. So I took them to Lowe's and they got the parts.

My freezer was badly frozen up inside and the ice maker wasn’t working. I filed a claim with AHS online and it’s a little bit difficult to figure out where to submit it. It’s in a fine print, way down at the bottom of the page. But once I figured it out the first time, then I know where to go. The contractor was great. He was there promptly, took care of it quickly and was really professional guy. Things have also been working great since then.

My refrigerator was freezing over underneath the bottom shelf and I filed a claim for it online, which is easier than doing it over the phone. The tech AHS sent was very professional, knowledgeable and nice. He knew exactly what needed to be replaced and so far, it looks like he has fixed it. I'm very happy. Sometimes though, it takes up to two weeks to receive the parts, but everything else is very smooth. American Home Shield is absolutely worth the time and money.

Sometimes the wait to get a operator with AHS is a little time-consuming. But they reach out within 24 hours and the contractors are very nice and professional as well. We filed a claim for our washer that was not turning and they ended saying that the washer couldn’t be repaired or it would take more to fix it than it was worth. So they damaged it out and I'm waiting now for reimbursement on the washer I purchased. I returned the receipt online. AHS had been a wonderful experience. I'm glad we have that service on our home, that it makes it easy that when something happens that you could just pick up a phone or go on the internet and make the claim, and then someone calls you, and from there it's on them.

We just purchased the house in December and we have been with American Home Shield for two months. My most recent claim was for a water heater problem. It was leaking water from the pressure valve. I submitted the claim online and it was very convenient. The technician came two times to try to fix the issue but the valve was overheating. We couldn’t even touch it. A good amount of water was also coming out of the pipe. It was really a problem but Diamond Plumbing was good and the technician was great. He came whenever I requested and he came three times. The third time was the day he replaced it and it was a great experience from the get-go.

I’ve had American Home Shield since 2015. There was a time when had a problem with my water heater and the icemaker on my refrigerator. Whenever I call them, they make an appointment right away with whatever company they are contracted with that addresses the issue. Usually, someone comes within 48 hours, sometimes sooner, but no later than that. When I submit a claim through the phone, I don’t ever seem to get the feeling that I am an inconvenience whenever I've spoken with the reps. They are always very upbeat and wanting to resolve whatever my issue is.

I wasn’t getting any heat so I made my claim to American Home Shield online. This was easier than trying to call them. When I call, it takes a while to get through. You need a lot of steps to go through to get to talk to somebody. AHS contracted World Class ACa and until the techs showed up, I had to get the electric blanket out. The guys who came were great.

The garage door had gotten loose and wouldn't open. We contacted American Home Shield on the phone and asked them for a service request. It was very seamless and it wasn’t too long before the contractor came. The tech was very patient and thorough. He took the time to explain to me what was wrong and how to fix it. I was very satisfied with him. The garage door has been great since. And as far as our experience with AHS, they're doing fine.

I called American Home Shield for a claim and they actually took care of it pretty quickly. But this was followed by a long drawn out process. I had my own heat and air conditioning electric person who personally diagnosed the problem. I told AHS exactly what the problem was. I had to get two different companies to come out to evaluate the problem then to finally get it fixed. The first contractor who came out couldn’t even deal with the dampers and that was a waste of time. After that, they sent somebody else out.

American Home Shield's website was user-friendly and easy to navigate through. I submitted a claim for a water leak and they gave me a two-day timeframe for the contractor to come out. The contractor was professional and met expectations. He had to put in a new piece of pipe and he had the parts he needed. I had no water in the whole house for three days before the repair happened. But everything is performing well so far. Having AHS is very valuable. If I had to call in technicians every single moment, I would have paid a lot more than a $75 service fee.

The solenoid that switched back and forth between the air conditioning unit failed. The unit was only heating the house if I turn the emergency heat or the electric heat strip on. It wasn't working on heat pump mode, and unfortunately, it was during the wintertime. But everything came together promptly once I filed a claim with American Home Shield. I had a technician out who went for a couple of days, and they ordered the part. The last time that the tech came out, he was very thorough. Everything is working fine now.

We had some clogged pipes that caused backing up into our house. I submitted a claim with American Home Shield online and their website was laid out very well. Whenever I submit a claim, I get an email notification right afterwards informing me of the company information. Everything is then set up with the contractor within 24 hours. We got a great guy for our issue with the pipes and he informed us that the flushable wipes are not actually flushable, and that’s what was clogging our pipes. He gave us little tips on certain things to do.

My air conditioner quit working and American Home Shield's contractor replaced my thermostat. Everybody at AHS was prompt and the repair got scheduled the next day. The gentleman called me and told me that he was on his way. He was able to diagnose the problem immediately and he fixed it. The air conditioner worked and it was a wonderful experience. I'm a Realtor and I never had a home warranty before. But when I got one and I've had things go wrong, they fixed them. So, the experience has been good. It's 100% valuable and in every real estate transaction I perform, I either have one bought or I pay for one. I don't require my clients to have one, but I strongly suggest that they should.