American Home Shield Reviews

My refrigerator quit cooling on November 9, 2014. This was called into American Home Shield. On November 11, 2014 Lott Appliance out of Sumrall came out on a service call. I'm being told the sensor board is out. They picked up the service fee on the same day. The part was not ordered until November 14, 2014. After NUMEROUS calls to American Home Shield and the contractor it is now November 21, 2014 & they have yet to repair the appliance. I'm being told there is nothing they can do other than refer this to someone else. I will be purchasing a refrigerator tonight. I would not recommend American Home Shield or Lott Appliance to anyone!! This is beyond unacceptable.

Recently I submitted a claim with them when my oven wouldn't reach the desired temperature. It’s fourteen years old and they found a place that would repair the motherboard in it, so they took the motherboard out of it. Which means I have no stove whatsoever. Anyway, the contractor they sent out has worked for us before. He's a really nice guy and I really like him. The only problem was he could not find the right circuit breaker. Our circuit breaker in the house is not marked and he's an appliance man, not an electrician. The only way that he could get it to shut off was to shut the whole house off, but we couldn't go without total electricity for three weeks. So he had to call in an electrician to come out and find out how to turn the circuit breaker off. We waited almost a week before we got the electrician out here.

The experience with American Home Shield was really good. The problem started when I needed air and it wouldn’t go on. Submitting a claim was very easy. The contractor was very good and thorough and he fixed the problem. It’s been good ever since. I liked the contractor very much. He was worth it and I was very thrilled.

AHS Saves The Day! Had an issue with the water heater. When the first contractor told me they could not make it to my house for four days, AHS found a second contractor that could be at my house that afternoon. Yay!

Submitting the claim was easy. I did it all online. Contractor was quick and courteous. It worked out great. Everything seems to be working fine now. We appreciate their help. We've had a good track record with American Home Shield. It's worth the money.

We just bought the house a year ago and got up one morning and it was hot in the house because the air conditioner was not working. I called American Home Shield and submitted a claim. The representative on the phone was good and very helpful. The service guys arrived and fixed the AC and it's been working since. We're happy and very satisfied with the service.

I had a positive experience with American Home Shield and I enjoyed the contractor that I met with it. I would recommend them.

There was backup in my toilet so I filed a claim with American Home Shield. The process went very well. The representative was knowledgeable of what I was eligible for with American Home Shield and they approved it. They assigned their plumber to me. The contractor was outstanding. Right now I am truly glad that I chose them. I've already started recommending them out to friends and family.

Our experience with American Home Shield is fine and I would recommend them.

I was getting a lot of leaks, drippy faucets, and someone suggested maybe my water pressure was up too high or it might have had a bad pressure release valve. So I called American Home Shield and someone came out and they told me it was very, very high and they changed it. But recently my water pressure has been very low so they sent somebody out again who told me it was right where it needed to be, but make it any higher, it would cause the same problem again. So that's been somewhat of an issue. Anyway everybody at AHS was pleasant. They took the information and sent someone out.

My toilet clogged up. So, sometime back in August, I called them up and this is the first time I had used them. I signed up with them in March of this year. I called them. They sent the guy, and he’s a nice fellow. He’s my age so he’s kinda old. First thing he told me is, “What is it that I’m supposed to fix?” And I said, “You’re supposed to unclog my toilet.” And then he said, “You know, they always send me these things. I’m an electrician and an electronics repair. They always send me on plumbing calls.” His name is **. He hand me his business card. He’s actually in the phone book as electrician and repairing odd jobs type of thing, electrical jobs.

I am a customer of American Home Shield and I love the service. There was problem with our hot water heater (it wasn’t heating up). It flipped to vacation mode on its own and so we were taking cold showers. I called it in and the process was extremely easy and wonderful. The contractor was awesome. Had never heard of his company so I was a little worried but he was awesome. He actually left our home to go get the part and came back. Everything is fine after the repair. It’s great. I just love the quick service. It was fantastic and everything has been good. I’ve already recommended AHS to friends.

I called American Home Shield (AHS) on Oct 29th to request service on my tankless water heater. They sent a technician out on Oct 31st, who diagnosed the problem, but said he did not have experience working on a tank-less heater. AHS called a second technician who came out on Nov 2nd and gave the same diagnosis. AHS confirmed that the entire repair/replacement was covered under my contract. However, they failed to authorize the replacement water heater until Nov 10th after multiple calls from me. They never explained why it took so long to authorize.

We came home from our vacation and our freezer had quit. So we contacted American Home Shield and it took them a while to get a repair person because I don’t think that person works for American Home Shield, he was a private contractor. He’s come and worked on my refrigerator before, but apparently they had to go through their process to get it authorized. Anyway, apparently the air compressor quit, it had water in it and so it quit. So the guy had to come and put a new air compressor in and then they had to put a new filter in, then they had to clean out the line... So, it’s quite a while.

When our washing machine suddenly quit mid-cycle, a repair request was made to AHS. The serviceman arrived in a timely manner, quickly diagnosed the problem and provided the solution, a new washer. Thanks to AHS, our new GE washer is now installed. Because the cost of the washer was covered by AHS, we were able to buy a new matching dryer.

The experience with American Home Shield has been fine. I've had no problems with them. I had a claim for some repairs that had to be done and they were right there on it. They're customer service-oriented.

Leak was discovered in plumbing, AHS was contacted, provider called set an appointment and came and fixed the problem. All went very well and as expected.

I've had good experience with American Home Shield. We needed a plumber because of a clogged drain. Submitting a claim to them was fine. The contractor they sent fixed it. I am glad I have AHS. They are great.

I joined AHS in August of 2014 because a friend of mine had used them and really had success. That being said I think that is possible. What I will say after my first experience in using them it has been a disappointment. Just to express how anal I am, I read the "sample" contract, made notes, called them, went over everything and felt I had a very good understanding of their product and because of that and the recommendation and the positive reviews here felt it was a safe bet.

Submitting a claim is very easy and the American Home Shield representative was very good. The contractor that they sent out was very nice. Everybody should have AHS.

It is a shame that you work with horrible contractors like Antech Appliances in San Diego. They have over 70 bad reviews in Yelp and Better Boards Bureau. They can't fix my refrigerator. I would suggest using other companies.

We had five different issues. Because we had so many issues, I understand from American Home Shield that if you give them you should give them all of the issues that are going on. So, if you have five plumbing problems, you need to give them all five plumbing problems. My understanding of that is because they don't want a plumber coming out and then finding five different things when you only called about one, and then he charges them back for more. So we list all five of them on the website. But when my husband went to pick a category, there was no specific category that fit exactly what he wanted done. So he wanted them to call him and they called us.

During the summertime, they came out and they took care of my refrigerator as well as my stove and I was satisfied with what they did. The unfortunate thing is the stupid microwave just went out, it sizzled. It’s built into the thing so we just quit using it. And because it's been past 30 days since we had that other claim, now we would have to pay another $75, and I just can't afford it lol. We're both retired and on disability. Anyway being on a limited income, it's hard, but it's affordable to keep with the program. It's a great program to have in the end because appliances and things cost a lot of money. And if they can't repair it, they're going to replace it for you. They're awesome!

American Home Shield has been great. Every time I've called, I've had good service. My house is old and every once in a while things break down. We call right away as soon as something happens. Our most recent issue was a plumbing problem under the house - a hose was old and it had broken open. My husband went online and put in the claim. They called us immediately as soon as they got the message. Their reps have been very good whenever he calls. The whole experience has been very positive. A plumber came and repaired it. For senior citizens, AHS is an excellent thing to have. It gives me a lot of peace of mind. I find it very reassuring to know that they are on the other end of the phone when I have problems at home.

There was a problem with my oven so I submitted a claim w/ American Home Shield. I did it all online and confirmed with emails. The process of filing the claim was okay. Except the first one didn’t take for some reason so I filed again. Anyway the person that came out the first time got the overview of the problem, ordered parts, and then we scheduled another appointment.

The pipe under the kitchen sink was leaking. We changed it and put in a different one and it wasn't put in properly so I went ahead and called in American Home Shield. When I called and spoke with the customer service agent, she was very helpful. She told me exactly what was going to go on, how long it would take and when the other people would give me a call. They quoted me the price and gave me the time that they will come set up. I even made the deposit online, the fee to pay for it and when they came, they were able to go right in and do the work. It was very simple. The contractor was professional. He asked where the problem was and went to fix it. It was excellent. American Home Shield so far has been very helpful.

American Home Shield has been fine. Submitting a claim was all automated, nothing difficult. The contractors they sent were very satisfactory. Our oven was repaired this time. They sent out somebody before but apparently he didn’t fix it correctly because it broke again. Overall, AHS has been very satisfactory.

My experience with American Home Shield has been very positive. Every time I've had to use the service, they have been responsive in a short period of time and the contractor they use to fix the problem. My claim was with a switch that had to be replaced. This was 4 months ago. The contractor wired around it because they had to order the switch. A couple of days later, the switch came in. They came out and put it in and it works fine. The contractor switch has a sticking so I called that in and it's scheduled to be fixed tomorrow. I submit the claim online and it's very simple to do. The contractors are pleasant and knowledgeable. They got everything done quickly. I've been very pleased with the service and it's outstanding service.

My air conditioner broke on a Tuesday. I called the American Home Shield. They sent out A-Plus to do the work. However the contractors were not able to find the damaged part immediately when they came in Thursday. They didn't check it completely and ordered a wrong part. They came back Saturday and found out that the fan hub was the one broken, but they didn't want to buy the part from an available store, Aircode. Three days later they showed up with the part and acted like there was nothing wrong. They said we could call again if there were any problems, but we will not call them again in this lifetime.

In 2010 I had a home warranty with AHS. We called for a problem with our A/C and a company called Bayliss & Bayliss was dispatched. They replaced the unit with a Grandaire Heat Pump and the A/C worked fine. Then came winter and when we turned on the heat, the unit froze up. After several more visits by Bayliss I was told that the unit would not handle the cold temps we were having. (I called the manufacturer who confirmed that it certainly would handle temps to below 0) Had another co. come out last year who said a part was missing and installed the part. Still didn't help. Now it's cold again and I have the same problem. My AHS warranty was not renewed, but because I believe the AHS contractor provided a defective unit AHS should be responsible to replace it with one that works properly.

Overall experience with American Home Shield was good. I don't have any problems with them.

We schedule a service but nobody came. AHS charged us $75 and claimed nobody was at home. We are angry and want to stop contract. Called many time but they were always busy. Finally somebody answered it and told us he can stop the contract. The next day, a lady called us and told we need to keep the contract by the end of one year term (this is the second years, contract is automatically signed they said). They didn't do anything, Too bad.

I called American Home Shield within a few minutes of me noticing this noise from the air conditioning system. I requested a specific vendor that I've dealt with in the past to come out. They told me that that person was on a no-call list right now because they were too busy. So I told myself I really, really know these guys will come out for me because we've worked with them in the past. The girl I spoke to that evening had told me, “Oh yeah, we'll call them and then well make the request for you.”

I am satisfied with American Home Shield. The service is good. As far as them dispatching someone, they're very quick about that. I haven't had any problems with any of the companies that they dispatched to me. and have recommended AHS to several people.

Our air conditioning went out. It happened on a Sunday night so I called American Home Shield at 10 o’clock. The woman was nice and gave me a choice of two different companies that could come out here, Hot Boys and TSS. I didn’t know either one of them so I went with TSS. Then the next day, I called them and they said that they were down a tech so they weren’t going to be able to do it this Monday until Wednesday, maybe Thursday. That’s not acceptable in the South in August. I said, “AHS said that they had another company. Maybe I’ll go with them on Tuesday." She told me, “That’s fine... We’re down a tech so go ahead.”

I love American Home Shield. I submitted a claim for the dishwasher and dryer. For the dishwasher, they had to repair the whole front dispenser because it wasn't working. And the dryer was not turning off. The contractor was very knowledgeable, very polite, and very professional. It was a very good experience. After the repair, the dishwasher and dryer are perfect. I've used American Home Shield for other things and they have been very easy to work with and very respectful of my needs. I didn't have to call them regarding an issue. They handled it very appropriately. I am very pleased.

So far everything with American Home Shield has been absolutely wonderful. I came home from work and it was hotter inside than it was outside. The people that they had me contact said it would take until Monday. Then suddenly someone left me a voic email saying they were at the house on Saturday because I had called them Friday. They left and came back because no one was home. I got their voice mail 45 minutes later, called them back and they said they can be back in that area later that day. They asked me to call them when I get home and they'd see if they were still in that area. They fixed it one day later instead of waiting the whole weekend which was a very hot weekend so I'm so happy.

They're very good. I recently had my refrigerator repaired. At the first call, American Home Shield sent someone out here. I called them to make sure they can fix a sub-zero refrigerator. They said they could. The technician came and said they could not. So, I called American Home Shield and they gave me authorization to find someone. And somebody that installed the refrigerator came and repaired it. He completed in day three and did a good job.

We had to call American Home Shield because our heater was not working. The representative was pretty good. The contractor checked it and said that the heater itself is broken. There's a crack in there that has to be replaced and he did it. They have been here a couple of times to fix things and they're pretty good so far. I'm satisfied with their jobs.

Both times I had a broken device (A/C and garage door opener). I ended up in situation where I had to pay my deductible but did not get the service since "it's not covered by the contract". In both scenarios, I read entire contract and could not find any reference to the part AHS was claiming that is not covered, and they still refused to fix the problem. After the second I decided to cancel contract and will not go back to them anymore. Be careful, they only care about getting your recurring payments.

My experience with American Home Shield so far is very good. Jay was the last contractor. He was a plumber and awesome. He looked at the problem right away and knew exactly what to do and did it very fast.

After speaking with 4 or 5 different reps in different departments, I had the fortune of finding a rep that looked into the history and agreed that enough had been spent fixing an old washer. The process was then efficient and fair. Our washer was a top of the line kenmore elite and we were offered a comparable washer from whirlpool.

I purchased an AHS warranty with my new home. I spoke directly with the sales people of several warranty companies and chose AHS. BIG mistake - HUGE. After calling in my spa for a leak that I was assured was covered by their sales person, I was informed after a week or more that they didn't have anyone contracted for those repairs. And my only options was for them to continue to look for someone, or they could have me look and then get an estimate have them approve it and then I could pay for it and be reimbursed. Well after finally finding someone to do the work, it took them a month because locating the leak in a hot springs full insulated spa is more than a little difficult. They found it, repaired it and then repaired the heater which caused the leak. They reported to AHS, who then called me and denied the claim.

The motor on our air conditioner went out and American Home Shield made me wait excessively too long - about 4 days. The first person they recommended said they couldn't get out to me until the week so then they gave me someone else. I got in touch with them and they came out. The contractor was professional and courteous. I've had AHS for a couple of years now and it just seems like when you tell them there's an emergency, they're telling you to wait longer than you should be, especially with things happening on a weekend. Other than that I'm satisfied.

The customer representative was knowledgeable and friendly. The service technician was prompt and professional. I was completely satisfied from the beginning to end of this process.

My refrigerator stopped making ice. I didn't have any problem submitting the claim to American Home Shield. I called in that morning, it was not even 15 minutes and they called right back. The contractor they sent was excellent. He tried to solve the problem, but he came to find out we needed parts. He ordered the parts and as soon as the parts came in, he got in contact with me and scheduled to come right back out and fix the problem. Since the repair, I haven't had any problems with the fridge. I'm a new customer so I haven't been with them long but I like the way they handled everything. They were right on it. Sometimes you got to wait a long time for somebody to get back, but with them, I'm satisfied. I recommended somebody to them and I told my children how I liked their service.

I have been very pleased with the service and will continue to recommend the services to everyone that I know.

I had to submit my claim with AHS twice. They were supposed to come out the first time and they didn't so I had to call to get somebody to come the second time. When the contractor finally came to fix it, it was raining and I didn't have much contact with him. American Home Shield was fine. The contractor was the problem.

The last time we had American Hone Shield out was for the dryer. We smelled something burning so we submitted a claim and it was great. The claims representatives are very helpful. They sent somebody out the very next day. The contractor identified himself and showed an ID. He was here on time, fixed the job and left. I haven't had a problem with the dryer since. I had a pleasant experience.

I had a good experience with American Home Shield. They’ve been nice to me. Response time was also nice. The service guy that they referred was accommodating with us.

The top rack of our dishwasher, the whole assembly that holds it on basically broke up. So we called American Home Shield and put in a service order request. Within 24 hours or less we had a technician in the house. He got here 5 minutes earlier than their 2-hour window. He knew exactly what was wrong and ordered the parts. Then as soon as the parts came in, it was a different technician that came and replaced all the parts. Again they were right on time. They were very professional, very friendly, very easy to work with.

American Home Shield is excellent. I got the coverage because I wanted to make sure that if anything happened I would be covered and wouldn't have to spend thousands of dollars. I live in Florida and the air condition was running but it wasn't cooling so I called them. At first when I submitted the claim, they told me that I couldn't have anyone out here for three days. If you live in Florida in the heat of summer, three days is a killer. I called back and said I can't do three days. I asked if they can send somebody at least the next day, because that's what it said when you fill out the form and purchase it. It's supposed to be next day service, especially if it's air conditioning or heating.

Our basement began to flood and we realized that our sump pump had stopped and knew that we needed to get a new sump pump in right away. That's when I called American Home Shield to see if they covered the sump pump, which they did. The person I talked to was very efficient and contacted a plumber right away. The only problem was that their contact with the plumber was through an email. They emailed the plumber and the message went straight to the plumber's spam and he was not aware that the claim was made. Fortunately they sent me the email too with his name and number so I called him and he was surprised. He said, "I don't know anything about this." I said, "I got the email that they sent you." He replied, "I'll have to go back to my office and check on this."

We haven’t had any problems with American Home Shield. Sometimes things didn’t get fixed correctly, but that wasn’t their fault. They’re always prompt. They get with us quick and get things taken care of. And if there’s a problem, I can call them back and they take care of it.

The contract with American Home Shield was not my choice, but was purchased on my behalf by the seller as a condition of the sale. My realtor may have made the choice, but I do not know if that is the case. First, a copy of the contract was never sent to me, though the purchase was completed 6 weeks prior to closing, until two weeks after closing I called because the washing machine did not work. I was told the washing machine was not covered but the non-existent air conditioning, the trash compactor, and the garbage disposal were covered. When I asked to be sent a contract so that I could understand the coverage, I was told I would receive it in SIX WEEKS. (They were true to their word!)

I'm very satisfied with American Home Shield. My refrigerator's ice maker was broke and they came and fixed it. Submitting a claim to them was simple. I did it over the phone. Their rep was very helpful and the people they sent were excellent. The company got a hold of me the same day that AHS contracted it out to them. The ice maker is working pretty good now. They did very well. No doubt in my mind they knew what they were doing. I'm a new customer so what I've experienced is very good. AHS people were very professional. I'm very pleased.

We have noticed that our master toilet had been rocking so I decided to pull it off and replace the wax ring. Upon removal of the toilet I noticed the PVC Flange was cracked. Since I pay for a home warranty I decided to utilize it instead of calling another plumber. The technician was in and out in 5 minutes. AHS called me later this evening to tell me that because I removed the toilet my issue could not fixed and I basically voided the warranty. When I asked for a refund I was told No! I demand to speak to a manager and was told someone would call me back in 48 hours.

We started having problems with our dishwasher almost a month ago. They sent out a tech who just cleaned out the inside, ordered some new wheels and said it was fine. Well, it wasn't so they called the same tech out again. He said he didn't know what was wrong but he could see that the dishes were still dirty so he said AHS would contact us. They contacted us and said another tech from another company would come out and look at it. The new tech came out, seemed much more knowledgeable but said that it couldn't be fixed so we would hear from AHS with our options.

I had two claims. I had one for my sink and one for my washer. The only problem I had with AHS was concerning the washer.

We've had nothing but great experience with American Home Shield. We had a couple of things that went wrong and they worked with us very well. They're fabulous. The contractors were well spoken and well dressed. The only thing I would like is a photo so I know who was coming.

I submitted a claim to American Home Shield over the phone. The representative was really friendly and helpful. The contractors they sent were friendly and helpful but the problem is still there, it's still leaking. Other than that, I've recommended them to my friends. My experience with American Home Shield has been great.

I have been a customer of AHS since 06/2003 and up until the last few years we haven't had any major issues. However the last three years, they have had to come out every winter to work on my heater and/or come during the summertime to work on my a/c. Last year the repairman advised me that my unit was outdated and we would continuously have this repair issue. I contacted AHS and discussed the issue with them. I was advised AHS would continue repairing the unit until it was no longer able to be repaired.

I contacted AHS on Thursday 11/13/14 about our hot water heater. It had begun to leak and one side of it was bulging. I went through the phone prompts and set up the service call. The hot water heater cannot be used and must be replaced. I was told that all of the water heaters are purchased by AHS and it would take several days to come in. So we went the entire weekend without hot water. I waited until noon on Monday to call and see what the status is. I found out that the heater will most likely not arrive until 11/19 and that the service company will call us then to schedule the work. Anyone else can get this done in 24 hours but we are supposed to wait at least a week to have hot water and be able to shower, wash dishes and clothes in our home. I wish we had saved the money and just hired someone to do the work ourselves. It is not worth the wait time and inconvenience to deal with this.

I submitted a claim on a furnace on Friday, 10/30/2014. The technician (from Air Solutions, Woodstock, GA) dispatched did not show up Monday as confirmed but Tuesday. The motor needed to be replaced. Approx a week later I called AHS to follow up and was told the claim had been closed! So they reopened it. I contacted the local contractor and was told the motor had to be ordered and would be in on Thursday, 11/13/14. I called Friday 11/14/14 and was told by Air Solutions that the motor was in and the technician would be there between 8 am and 1 pm. My tenant contacted me late that afternoon saying no one showed.

My experience with American Home Shield has been so far so good. We had a pool pump explode on us. It started splashing water everywhere. I called in my claim. I talked to a nice young lady and she had told me that somebody else would be calling me back. And then the same day or the next day a gentleman from the pool company called me. The people were very professional. They came out. They had to wait for the part and our pool turned green, and they came and they made it clean again before they left. So I was shocked.

I noticed water building up in the air conditioning unit and in the garage. I thought I had condensation coming from the AC. I contacted AHS reporting a problem with the AC. They in return dispatched the AC repairman to the house. He found that it was not the AC but the water heater in the next room leaking. He checked the AC for any other problems and then advised me to contact AHS and have a plumber dispatched. The plumber came and checked that it was in fact the water heater leaking and not a supply line. He ordered a water heater and came back the next day and installed it. All repairmen that have been to my house have been very professional, polite and knowledgeable.

The service I get from American Home Shield is timely and professional. I have had 3 appliance problems in the last 2 years and my experience with your company to solve those problems eliminated the frustration I would normally have in looking up a repairman and negotiating a price for the work.

When having numerous a/c problems that some contractors were having a problem correcting, AHS was courteous and compassionate enough to understand my frustration and allowed me to select a company I was comfortable with to diagnose and correct the problems other companies had made. This convinced me that AHS was interested and involved enough to have my a/c problems resolved.

The claim that I filed with American Home Shield was for my dishwasher and dryer. The representatives are always kind and helpful and let you know who they’re sending out. You should hear from them within 24 hours but normally you hear from them sooner than that. The contractors were professional and courteous. According to the man that came out there, the dryer needed a thermostat. And when he came out to do the dishwasher the same day, he said nothing was wrong with it but whenever I tried to turn it on, it didn’t work. But it works now. I recommended them to my mother in Colorado. Being a woman in the house by myself, and having no experience with repair, I love American Home Shield. They always send people out on time and are helpful.

I love American Home Shield. I’ve had them since 1989 with the house I bought and lived in. They have very well taken care of my family and my home. The recent claim that I filed was regarding my faucet that is leaking. I went online and they sent a contractor in a day or so. He was very smart young man, very experienced, very polite and very professional with what he did. I would recommend him to anybody. Since the repair I haven’t had any problem. AHS normally picks the best people. You’ve got so many people that say they can do the work, but you don’t know who you’re dealing with, what their experience and professionalism is. In the past, I had problems with contractors coming out and not doing their job. They didn’t know what they were doing and some of them acted like I was more of the problem than anything. But with American Home Shield, I haven’t had any problem that’s why we are still with them. They're very professional and very efficient.

The AC unit wasn't blowing properly. I submitted the claim to American Home Shield and I am very impressed with their customer service. It's always been a very positive experience with them. Their representatives were always very professional and timely which is important. I'm impressed with the contractors. I have enjoyed them very much this year. They fixed the problem and the AC is working almost too well. It's very hot and I keep turning it down but it's doing great. I've never been disappointed by American Home Shield and that's rare in customer service these days. They've been very responsive and they go out of their way to make sure your needs are being met. I would definitely recommend them to others.

Our garbage disposal stopped working. We filed a claim for it and it was very easy. We just called American Home Shield and the repair company got back to us later that day, set up an appointment, and the next day they were out and had it fixed. After the repair, the performance of the unit was very good. American Home Shield's service has always been good and it's easy to get to.

We've absolutely loved American Home Shield. Our most recent claim was for our air conditioner that just plain quit on us. It was the heat of the summer and we thought we were going to die because it was so hot. So we called and they couldn't come right away, but they found someone to come as soon as they could and they fixed it. We visited with the contractors while they were working. They were very honest and upfront with us and told us what was wrong with the air conditioner. My husband is mechanically-inclined so he was able to see what was exactly the problem. They took the part that they needed and put it on there to make it work. Then, a fan motor was shot in the air conditioner even though it was a brand new air conditioner, maybe because of the heat here. They fixed that and he left us with a copy of the bill. Since the repair the air conditioner had been fine and have had no trouble with it.

American Home Shield had a quick response when we submitted a claim. The contractor sent by them was friendly and knowledgeable. AHS is wonderful.

I used to have American Home Shield for years. But then I sold my house and everything. My son just bought this house so I tell him I want him to get the American Home Shield. He say “Okay, Ma, go ahead. Get them.” AHS contractors were wonderful. The refrigerator got fixed and the garage door. But the garage door, I had to pay for everything because the guy say that it’s because it didn’t get serviced or whatever. So I had to pay for everything. That didn’t work out good. The refrigerator was fine, though -- they buy the parts and put it on, and everything was fine. Since the repair, it’s working all right, just making some noise when you have to get the ice. It would wake up anybody in the house but it’s working perfect. Our overall experience with American Home Shield is very good. I would recommend it to anybody.

I filed a claim two months ago on our washing machine and AHS did fine. My husband calls American Home Shield and he tells me when they’re coming. We don’t need to call back to check. The contractor came on time and fixed it. They were very good. They tell you what to expect and what they’re trying to do. One guy ordered a part and then the next guy was able to fix it. Then after two days, it was not working again. They came and fixed it again anyway. Overall experience is excellent. We recommend it to our friends. When we have a friend who just owned a house, we tell them about it.

We’ve had American Home Shield for a while now. It’s worth it with the $75 fee. We had an experience with our refrigerator last August and we paid the $75 plus tax. They were able to get it up and running again. That was worthwhile. Otherwise, it would have been a $300 bill. We’re pleased right now with the service. There is one thing I’d like to recommend. I was told the contract number changes each year, and if they would just send us a new book with the updated contract number on it, it would be nice. That way, the next time I call them if something happen, which is not often, I have the right number. American Home Shield is very cost-effective at this point. That’s why we keep having it.

The experience with American Home Shield was good. But I hate it when I call to set a service appointment and need to talk to one of the agents directly and they put me on hold forever. I was on hold every night for 40 minutes and they never came to the phone. I gave up. That’s the one thing, the waiting time for calls.

Here is my issue: This is our 2nd season having issues with our heater. AHS refuses to replace unit, per the technicians advice that they sent to the home. History: We bought our home in April 2013. We began having issues in October 2013 when the temperatures began to drastically change. We had several service calls for the heating unit, in which they fixed the same part over and over... and over. We have read over our policy and our heater should be replaced by AHS. The tech told AHS that it was "improperly installed" and we need to downgrade to a 80% furnace from the 95% furnace.

Our garage door wouldn’t open. We called American Home Shield and they were very prompt in giving us someone to talk with, and we got with them and they came out in a reasonable amount of time and we felt the fellow who came out was very experienced. However we weren’t too fond with the lady from the garage door company. She said AHS wouldn’t warranty our garage door if we didn’t get rollers. But when we called American Home Shield, the rep we got said "No that wasn’t true. You don’t need rollers..." So then we had a three-way conversation with the garage door company. The lady on the garage door company that said we had to have rollers said that a man named Scott from AHS told her that. And this other girl, the AHS rep, didn’t know who Scott was, but told the lady at the garage door place "you go ahead and fix the door, we will warranty it." And so anyway, we got that solved and the gentleman came out. He’s very nice and knowledgeable and he did just what he was supposed to do. So as far as the work being done, we liked it. The repair was very good. We can't flaw the service. But it was a hassle back and forth, and I don’t know who to believe. And somebody probably should check in to see if they’re adding on things.

Our refrigerator was not cooling and I just called in the claim to American Home Shield and they sent out a guy to come fix it. We had a different guy come out two months earlier who just said it was too dusty in the coils and vacuumed all the coils out, but it still wasn't cooling right and we had to call it in again. My wife said the contractor they sent was very professional and the second one actually fixed it. It was working great after he left. We had them about 18 years on the house before we sold it and I always had good luck with American Home Shield. We had a couple of things we had to call back, but overall it was great. It's a great working company.

I submit my claim to AHS over the phone or online, but I like to do it online if possible. Once in a while I'll have some problems with their website and have to call. That was more early on when they first started doing the online thing, but now it seems to be corrected and I can easily get my claims in when I need to. My most recent claim was our refrigerator, our ice maker, and we're still having some problems with it. The company that American Home Shield sent out obviously can't test an ice maker while they're here. They got to give it time to make ice. It didn't work right, so we had to call back out for a second time. The contractors were very nice people and they seem to be well versed at what they're doing but we've had to have them come back twice on at least two occasions because they didn't do it right the first time.

I have placed a service request and 2 days later the person called. Said they will be there between 1-6, never showed up. Called Sat. as heater was out, said it's emergency due to low temps. Was told someone will be there. No one did and when I called was advised that they will not come as it is a Sunday. What's the point of this service and payment if you cannot get a tech during an emergency? What is my need of AHM if I can get on the phone with a tech and get him right away? Sorry but I will not be renewing my services with them. Better find me another company who can handle my needs with a sense of urgency...

I submitted my claim online to American Home Shield and it was super fast. The contractor was very professional, the service was fast and he knew what he was doing. The air conditioning worked perfectly after the repair till yesterday but whatever they fixed is not related. They are professional and reliable.

My last claim was for a refrigerator. I came home and all the water from my ice maker was on the floor and I opened my freezer and there was no ice. It had melted, and absolutely not cold. I opened my refrigerator door and then it wasn't cold there either so I called American Home Shield, put a claim in and then it came up LA Appliance. I said I didn't have a great experience with LA Appliance. I wanted Rick appliance. I prefer Rick because he's done some other work. He came out before on my microwave and a long, long time ago on my ice maker. I use him all the time. His service is wonderful. He always calls me, he's always on time, and I absolutely love that... Anyways the rep goes, “I’ll cancel that one for LA Appliance and I’ll put in for Rick,” and sure enough that night I got a call from Ricks Appliance.

After putting in a service call, I received a call back within 24 hours from the contractor. We set up a day and time for him to come. He was early, presented himself with company name as well as his own name. After showing him the problem, he went to work and fixed the problem within 30 minutes. Customer service at AHS was quick to send my information to the contractor, they were polite and understanding of the problem.

Our last claim with American Home Shield was for the drainage pipes underneath our house. It took 2-3 weeks to repair. The sewer was leaking, which didn’t make me happy, and I had to get on the phone with them a lot. Everyone I spoke to was good but one gal tried to back out of the whole thing by telling me “In Section D this and that, on Line I it says that we won’t cover anything that was pre-existing.” So I told her, “Stop right there. It’s a 1964 house. I’ve been paying a lot of money. I have this warranty to cover plumbing in case it’s bad sewage, septic.” We went round and round, and I finally said “I’m done talking to you right now because I’m not just gonna keep this up.” Finally it got sent over to another department and the woman over there was extremely helpful with me. She helped explain things to me and said to me “Do you want to pay it and then we’ll reimburse you from your fees, or do you want us to pay the plumber? How do you want to handle this?” She explained it to me so I knew what was going on.

The first time we filed a claim on our garage opener was five months ago. The guy came out and said more or less it was the owner error, that something was supposed to have been adjusted, and he tightened it up so it would close faster. So it did work for about four weeks, and it started acting up again and my husband tried to adjust what he said. Still wouldn’t work, so we put in another trouble thing and they sent out a different company. The guy said it was totally something else. He fixed it and we hadn’t had any problems.

The guy American Home Shield sent came here and fixed something and it was good. My experience with AHS has been good.

A couple of months ago, I had a problem with the pool pump so I submitted a claim to American Home Shield. The representative on the phone was very good. My only concern was it took a little bit longer to get their serviceman over than I expected because he only comes into my area two days a week and I had to wait four days before he could come in. They put a new pump in and it's working fine. They’ve been pretty good. They're an excellent company to work with. That’s why I renewed another year with them.

When we moved in, the water kept fluctuating from hot and cold so we decided to see if the water heater was covered or not and it clearly was. There weren't any problems when we submitted a claim to American Home Shield. I called them and they set me up with the right company that I needed and we went from there. The contractor they sent were professional. They were exactly what I wanted when it came to the service that I needed. No complaints there at all. Since the repair, it has been flawless.

The most recent claim I had with American Home Shield was about the AC. It was very easy to submit the claim. The representative was very friendly and helpful. The contractor came out and did a great job. They were awesome, great people and very honest. I'm very pleased that they've done well. I'll definitely recommend to a friend for sure.

I have no problem with American Home Shield, I'm happy with them. I had been having a problem with the AC unit and they came out and fixed it. The representatives were very courteous, very helpful and quick. Got me a contractor and the contractor called me and we scheduled, and everything went well. They were great and very professional. They're clean, courteous and efficient. They weren't talking trash or cussing and I like that. They got their work done and they were out the door. Now, I got AC again. I didn't have problems with it after the repair.

American Home Shield is a good company. The only thing I had problem with was my microwave. They were supposed to replace that and my allowance was $480. I went and bought a microwave for $226 and sent them the receipt. They were supposed to send me a check back but the problem was that they don’t want to cover sending somebody to install it. I’m supposed to install it because I chose to buy out. I said “Okay, well how about this, I go return the microwave and you send me a microwave and send somebody to install it? If that’s how it works, you guys want to pay more money, that’s fine with me.” I have not heard from them yet.

Overall, the experience with American Home Shield is good.

Water heater & Heat Pump and Air Handler replaced. LRI Services are good to do the work and follow-up. Excellent employees. Seems we paid a lot for the 19-year-old heat pump but we didn't want it to go out in the winter. Plumbers did a Perfect job.

American Home Shield had been very good. They have notified contractors if we needed them and it's been taken care of. Something was wrong with the water heater. 3 or 4 times they had to come out and service it and finally, it had to be replaced. I submitted the claim over the phone and it was absolutely fine. The representative was extremely good and the servicemen have been wonderful. There was one particular man who did most of it and he was just fabulous - a real Southern gentleman. I'm very pleased with American Home Shield. They've been very responsive and right on the money every time.

They come in and fix whatever needs to be fixed and if it doesn't they'll tell you, like the last guy did with the washing machine. He said that it was just too full when I had a comforter in there and showed me that the tub was just leaning the wrong way. That was pretty simple. He must have pulled it back and that was it. But it's something that my husband can't do. I just hate to call for little bitty things that I know is going to cost me $75 but I would recommend American Home Shield. My daughter has it and my other daughter in Texas has it too.

I filed a claim online because there was a clog in my plumbing. It was easy to do it on the computer. The contractor that arrived explained everything to me. He told me what he was doing and what I needed to do to keep it from clogging up. It’s been good since then and I've had no problems. American Home Shield takes care of you fast.

My garage door stopped working. It happened on a Friday and American Home Shield couldn't get to me until Monday. I was without the use of the garage for a couple of days. The representative told me that I'll be getting a call from the contractor. Once the contractor got here, he recognized the problem and fixed it in an hour. The guy just pointed out some other things that I might need to improve the performance of the door, a little tune-up job. He was helpful.

I've only had to use American Home Shield a couple of times and they have been fantastic.

Submitting a claim to American Home Shield is extremely easy. There was a problem with my air conditioner. The representative that I spoke to was friendly and knowledgeable. The contractor was really good. I was very, very well pleased with the service because he got it back working. I've recommended them to three other people and they've gotten it.

The air conditioner quit cooling in the middle of the summer and we had a compositor went out on the air conditioning, so I filed a claim with American Home Shield. The process was easy; it always is. The representatives were always pleasant and quick. It took the contractor a few days to come out and we actually had to change vendors because all the air conditioning companies were busy. But he was good. Once he got there, he was professional, quick, handled it, and got it fixed. Since the repair, the air conditioner has been fine.

The experience with American Home Shield has always been fine. They were very responsive to our needs when we need repair service and the repairs are always done well and on a timely basis. It’s been a variety of little things. Whether small or large, it’s been done very professionally and very well.

American Home Shield has been good so far. The air conditioner was leaking so I made a claim online and it was good. I wasn't there when the contractors came, but the renter said he was very good. American Home Shield is better than my last experience with another company. My experience with them has been great.

I have been with AMERICAN HOME SHIELD for a long time as I am a Realtor in Spring Hill, Florida and know I have used your plan for all my home repairs and I tell all my customers it really is great and I have used you on all my home repairs and have been very pleased. It is really the best I have found. I have been in the REAL ESTATE business for over 30 years and seen how you work with all the customers I have sold the plan to, all of happy with it. Thank You for being here for us.

On Wednesday morning, our tenants called to report water leaking from the ceiling in the kitchen. I contacted our home warranty company American Home Shield to have it repaired. AHS sent a dispatch to the local plumbing service Rite Away Services. The plumbing contractor called to say they could get to it on Friday which was in 3 days. I told them this was an emergency as we have to shut off the water for the leak to stop. They said call AHS and get work order changed to urgent. I called AHS to get the work order changed. The plumbing contractor arrived and cut a hole in the drywall where the leak was. He went to turn on the water and broke the main shut off valve, then claimed it was broken due to extreme force. He said he would need $495 to repair it before he could diagnose the leak. The tenants did not agree to pay that so the contractor left without cleaning anything up.

I have been with AHS for more than 10 years. Several weeks ago my bank sent a new debit card. AHS is sending me emails on a daily basis reminding me to update my card info. All good right? Not really, I was on hold for over an hour and a half. So long I went onto the internet and put in a request for a quote. The rep giving quotes called within 5 minutes. Apparently, they want new business but can't take care of their current customers. I explained to the rep my predicament, she was surprised and asked me to hold. When I finally hung up I had 2 calls going. One was on hold for almost 2 hours, the other for 40 minutes. I don't believe my relationship with AHS will be continuing.

American Home Shield had been pretty good. About a week or so before I called, the refrigerator started buzzing. Submitting the claim was fairly easy: it was just one phone call and that was it. The representative was a great guy and the contractor did a good job. It was excellent.

I recently called AHS and within 2 hours of me making the call, the contractor called me and set up an appointment for the next day. Wonderful service!

We have had an American Home Shield contract for two years. We've had many unsatisfactory experiences with the "repair technicians" who they use. We've had problems with Air conditioning repair firms who do the work unsatisfactorily, then go out of business, so there is nobody to stand behind the work. We've had five or six technicians come out to do repair work on the same problem over and over for air conditioning units, refrigerators and pool heaters. Our most recent experience, within the past week has been with a pool heater "repair technician". The man showed up, had no business card, no id, no sign on his pickup truck, no tools and spit tobacco every 30 seconds. Because he had no tools, it was impossible for him to look at the pool heater to determine what was causing a loud banging noise. He said he only had 5 or 10 minutes, kept looking at his watch and left shortly thereafter.

Our most recent claim was for an air conditioner. It just stopped. It felt like it was cooling less and less. I owned homes for a few years and I know normally that means something's going out. So I called AHS and they sent somebody out to check it out. They said the outside unit was bad and they were gonna clean it up upstairs and add some Freon. Our air conditioner now works like a champ after they fixed it. It went out right at the end of the summer, it still will be ready for next spring I hope.

I had a plumbing issue and the contractor American Home Shield sent was very nice and fixed it right away, and came when he said he was gonna come. Submitting a claim to AHS has always been good. Since the repair, it worked fine. I'm glad I have AHS.

We have had AHS for over 15 years. Last night our pilot light on our furnace would not stay lit. I put in a claim online and this morning got an email to call a company they selected to schedule an appt. The company said they had no availability until Monday which is 3 days from now. I decided to call around and found a company that could fix it today at 2pm. I called AHS back to let them know and they said they could expedite the service but it would still be 24 hours. I have small children so I need to have heat tonight. AHS refuses to accept a claim for a vendor they are not partnered with. They refuse to pay anything if I chose to select this other company. Obviously, they don't care about taking care of their longtime clients. They are all about getting their payments each month and then wanting to provide service when it is needed. With AHS you are at the mercy of their vendors. In this case, I am choosing to protect my family and kids - get heat immediately and canceling my 15 year policy with AHS.

My most recent claim was the problem with the air conditioning. The serviceman who came out was outstanding. He knew exactly what to look for, found it, took care of business, and left. The repair made it much more comfortable but it's still 90 degrees here. When I filed the claim, they were very, very helpful. They told me that they would contact the air conditioning company that should be contacting me. Within 20 minutes, I was contacted. I was amazed. Every time I call American Home Shield, everyone I've talked to has been very helpful, courteous and professional. I am totally satisfied.

A few months ago I submitted a claim with American Home Shield and they were very responsive. I'm very pleased with them. My interaction with the contractor that was sent out was pleasant. There was nothing unusual to make me upset. The performance of the unit is excellent.

American Home Shield finished doing work in our house a few weeks ago. It was great because I got to work with somebody I always worked with before. Initially, I had three appliances that needed repair within a week. American Home Shield sent me three different referrals which was really inefficient. I called them up and asked if I could just have one of them come out because he's somebody we worked with before. They agreed and it made my life way better. I only paid a one time fee of $78 instead of having to pay three times because it was only one person who came out to service me. It was practical, efficient and they worked with me. I've only had them for a year.

Everything is super favorable with American Home Shield. I was able to request the plumber I wanted and work it out with them. It worked great.

American Home Shield took care of my air conditioning unit. My overall experience with them is ok.

I placed a service request with AHS for two appliances - leaking dishwasher and non-lighting cooktop - both General Electric. At first I thought everything was going according to procedure. GE repair service called and scheduled a technician. The appointment was two weeks out, but that seems to be standard these days when trying to have appliances serviced. When the tech arrived, he didn't have a work order for the cooktop, but he ordered the part for the leaking dishwasher (bad intake washer, design flaw). I called AHS again to have the cooktop put on the work order for when the tech came back with the dishwasher part the following week. They claimed that they would, and even left me a message saying the service request had been updated by a GE representative and named her, and the technician would fix the cooktop on his next visit. Not wanting to waste another day off work, I called AHS two more times to confirm that the cooktop was on the work order and was assured it was.

I had a very good experience with American Home Shield. I had a problem with the ice maker on my refrigerator. It dripped and the freezer wouldn’t open. Submitting a claim was no problem at all. My wife did that and it just went very smoothly. The contractor that came was fine. He came in, saw the problem, diagnosed it, and ultimately solved it. He explained the problem. He said “Let’s unplug the refrigerator to let everything melt.” And when it was melted, he got the door open and gave me a call. I came back, he came back and replaced the unit and fixed it. It was done very well. Overall, we were very pleased with the service. It was prompt and fast. The problem was diagnosed and solved very quickly.

I contacted American Home Shield in August and was given a brief sales presentation consisting primarily of selecting the appliances I wanted covered under the "membership" or "agreement" and the fee for those selected was $45 per month. During the conversation the salesperson barely provided info and the gist of the conversation consisted of selected the covered items and after selecting the covered systems, I was advised that there is no obligation to continue membership with American Home Shield which I was aware of because it's stated on the company's website. At the time I thought nothing of it but I was not given any information regarding cancelling. I paid the first month fee of $45. Within two weeks I decided the cost to continue coverage was too high and when I received an email about the next month fee I decided not to pay it.

Filing claim at American Home Shield was very easy. When I had the problem, I just put a phone call in and they called a place and the place came out the next day. It was some kind of reserve tank for our water heater. They were in and out in 15 minutes so my husband had no complaint. I’m just really impressed with their service. I had my doubts especially when you’re trying to enter a contract with companies. They tell you this and they tell you that. And when something happens, there’s always this runaround, and I haven't experienced that with AHS so I’m very happy. I’d recommend them, definitely.

What most people don't know about America Home Shield is that you are forced to use one their shady contractors or get very little coverage. Their contractor told us that our furnace was unsafe and he could get AHS to replace it BUT there were additional charges of $1,577 to bring it up "to code" that weren't covered by AHS. The added costs were outrageous like $175 haul away, $465 for 18' of flue vent (when the furnace is 5' from the roof line), $327 for 3' of gas line and a new shutoff, and 3 other insane charges.

I’ve had American Home Shield for years. I have it on two other properties besides my home property. Anyone that they’ve sent out has been professional. They know what they’re doing. If they do something that isn’t fixed, which happened only once, they always return. I’ve always been satisfied with their work and I recommended it to many people in the community where I live, here in Sun City Anthem, and Henderson. All of them had taken the policy out and they have had no complaints.

Don't waste your money. You are better off just saving a few dollars weekly and self-insure. Let me tell you of my ongoing experience with American Home Shield. I submitted a request to have my KitchenAid microwave repaired Oct 1, 2014. Almost a dozen calls (on hold now) and 45 days later and AHS is still no closer to repairing my microwave. I won't even go into details about my ice maker, one catastrophe at a time. I have only received one call from the contractor and one from AHS. The short story on this is they never return or call back when they say. The travesty is that AHS portrays they will save you financially with their warranty and replace your appliance should it fail.

I'm very pleased with American Home Shield and their response. Their fix has always been good. It has been a money-saver and time-saver for me because I work and don't have time to find somebody to fix things. I'm delighted that the service is kept up since I pay my premium. It was last year that I had a difficulty with our air conditioning which stopped working. We had to have some work done on it but it wasn't that extensive. We had to take a part and the cost of the Freon which was something I would have to pay. I was prepared for that but the most difficult thing was that the weather did not cooperate once the part arrived. We were without air conditioning due to an unseasonable rainy spell. But that was outside anyone's control. I would not say that I was unhappy with either the vendor or my American Home Shield Service based on that.

I had two toilets that were leaking. As it turned out, they were both cracked and had to be replaced. I talked to somebody at American Home Shield and told her my problem. The contractor came and he was very nice. He told us where to go to get the toilets and what kind of toilets to get. It was not far from where I lived. I told them that they were for him and he would pick them up and bring them here so I wouldn’t have to. He brought both of the toilets and hooked them up. But I had to call him back because the one toilet was still leaking and they hadn’t tightened one of the bolts. They came back and fixed it. So far everything is fine. It has been very satisfying up to this point.

The air condition went completely out. We had to wait a couple of weeks before anything happened which I understand everything has to be approved. I called up on the phone to submit a claim to American Home Shield. They were really nice and very helpful. They contacted Four Seasons. I’d recommend American Home Shield to anybody. Since the repair, performance was A1. I love it. And the people that come out to our house are very nice.

Our first experience with AHS was with the electric. Our contracted stated it would cover code violations. No small print or asterisks attached just that it would cover code violations. Unfortunately after buying our home we found out our electric box was out of code so we called AHS since it was in our contract. An electrician was sent out and immediately asked for $75 and then tells me AHS won't fix it unless there has been a defect and then left. We called AHS to tell them according to the contract it was covered yet they refused to do anything about it. I'm now going to be out $1600 to update my electric box to code. Just recently our bathroom backed up while I was out of town so I had my wife call. 9 days have gone by and we have yet to hear from any plumber or AHS until today wanting a review of service. Luckily I was able to fix the problem myself with a couple gallons of main line cleaner.

The washing machine quit working. I went online, filed the claim through there, and that part was very easy. They sent a repairman out who looked at it, told me what was wrong with it. He said the spider had come loose in the back, which messed up the motor. But that it was a two-man job and he was only one man, and therefore he couldn’t do it. I paid the $75 fee and he left. They then sent somebody else out who essentially looked at it and told me the same thing, and said he’d file his report with American Home Shield and they’d take care of it from there.

A couple of months ago I filed a claim to American Home Shield because the keypad started to stop working. Submitting a claim was very easy. I did it online. They came out first time, looked at it, found the problem and had to order parts. They came back a week later when the parts came in. It's perfect now.

I have a pending claim with American Home Shield right now but it hasn’t been resolved. I had called because of as problem with my air conditioner. After the first repair, they had to replace some gizmo and it worked for a while, then it blew again, and that’s what we’re working on now. It has all been good with American Home Shield.

I filed a claim with American Home Shield about the problem with the refrigerator and stove. They were able to fix both problems on the same day with the technician they sent. He did an awesome job. This was the second time we had somebody come out and fix the problem. The first time, they put a band-aid on it. The second time, they sent the right technician because he is GE technician who knew the product. The previous technician did not know. He was an appliance service guy but wasn’t familiar with GE Profile appliances so wasn’t able to repair it to our satisfaction. It cost me an additional $75 for the second visit. At least he got the issue fixed and the appliances works just fine. I tell my friends when they buy a house they should get some kind of extended warranty and American Home Shields is what I have.

I first contacted American Home Shield Around the 19th or 20th of September 2014. My oven was on self clean and just stopped working. My birthday was in 2 days, we were expecting 200+ guests so I was in a real bind! I called them to try to get the ball rolling as fast as possible because I know how slow they are and the repair companies they use are the Slowest EVER! It always takes 2 days for the companies to contact you. I think they have a 48 hour limit. The company they use always sets the appointment for almost a week to a week and a half later! They also always call you at closing time so that if you miss their call when you call back, they are closed.

The air conditioner unit wasn’t cooling completely. Submitting the claim to American Home Shield was good on the warranty company’s part. The first vendor they referred me to didn’t go well. The contractor had promised to call by a certain time and they didn’t. When I called them back, they kept telling me that they would call. They called the warranty company back and told the warranty company that they had given me a different time, and they didn’t. So I called the warranty company and said that this thing wasn’t going well and I wanted to know if they could get me another contractor which they did. The second contractor was really good. Since the repair, it’s been perfect. American Home Shield is very consumer-oriented and they did a good job. Overall experience was good and it’s referable.

We had a problem with the heater and called American Home Shield. The contractor did the repair very quick. He found the problem, fixed it and it worked very good. AHS has good contractors and I'm happy with them. It was a good experience.

I have been a customer with AHS for about 7 years. My first problem was with my master shower. They dispatched a plumbing company and they did not fix the problem, instead they cut a large square hole in my wall which was later on poorly repaired. AHS then dispatched Duvall plumbing company. They decided to cut the laminate flooring and lift my shower to see if the leak was coming from beneath. That too was not the problem so they dispatched another plumber from the same company and he fixed my leak but my master bathroom was destroyed.

Our dishwasher wouldn't work. It was not very old. So we submitted a claim to American Home Shield over the phone. The claims rep was good, very understanding and helpful. The contractor was good, too. The dishwasher was working when he left. However, I couldn't get it to go back on the settings. I had to call GE back and had to turn the breaker off and count to 30 or something and got it back on. After that, it worked fine. This was my first experience with them and it was a very pleasant one and I appreciate their concern and their being so conscientious.

I've been with them for a long time but they've changed all their things, like before they cover a lot more and now they told me, "Oh, you can choose 10 things that you want to cover." I thought, "Hey, wait a minute. What is this? I'm paying more and they are covering less?" That sounds ridiculous. Also, last time I called I noticed that for what I'm paying, it's only a few more dollars that I have to pay a month, but it has been going up and up and I don't use it that often. I also noticed that the one payment whenever they come will be $75 instead of $100, but they don't tell you that when you call up. So actually you have to call as a new member. If you call as a new member, they give you that information but if you have had them for a while, they are not going to tell you anything. As of right now I pay $100 every time somebody comes to do a repair.

We bought a house in Sept.2013 and got your services and SO glad we did so, cause in Dec. our heating and cooling unit went out and you all sent out Gra-Tak to look at our unit. The first visit the young man couldn't find the #'s he needed but said he would be out the next day to have someone else look for them. A week later still no call or look from their company so I call and get the run around like it was my fault, the #'s couldn't be read and that maybe we tampered with the unit or the previous owners had so I needed to call around and see if they had work done on the unit. I had never heard of such so I call your office and explain the problem and the next day they had another company come out and he found the #'s right away.

You always make life a little easier. You help fix any problem with great companies and always make sure I was truly satisfied.

I have had an AHS contract since purchasing our home about 3 months ago. I was so excited about the idea of having a warranty program like this. I have very much become disillusioned. Don't even try to create an online account - it has been 3 months and I still haven't been able to get anyone to help me complete it and the countless times I have tried I consistently get an error message. When you try to call the service line, there is no direct link to general customer service, nor is there an option for online support. I have sent in 4 emails via their contact us button on their website and not received even 1 reply. I am sure their service providers that come out to the house are great - it would just be nice to be able to find that out. I would schedule some service if I could get some help:(

Home sellers: It would be best if you just offered your buyer $500 than give them this shady warranty. It costs us more money to not have things fixed than it would if we took the $500 and went with your own contractors. Mackenzie and Tara, the lack of customer service reps I happened to work with, were condescending and not interested in saving their company money. I told them that my ceiling fan could be fixed for less than $20 and wanted to have the contractor sent back out on the same $75 I'd already paid for no service, but they're insisting that I replace a $300 fan for $150. And won't reimburse the minimal cost to fix the fan even with a receipt. BBB and Attorney General here I come!

Three months after purchasing our house the pool heater went out. We called American Home Shield who sent a contractor to fix. This pool heater was pretty old and they insisted that the contract replace several parts practically rebuilding the entire unit. 6 years later we have had to call for service 3 -4 times a year, the unit will run for a few weeks and then go out again. Every time AHS sends a contractor and replaces a part. Sometimes the same part over and over.

Our refrigerator wasn't cooling so we submitted a claim to American Home Shield. It was simple. Everything went smoothly. They temporarily repaired it until the part comes in. It's working but they are supposed to come in this week to finalize the work. I'm very satisfied with their service.

American Home Shield has finally resolved the issue and has provided me a like dishwasher.

I own an older home that had plumbing issues within the base of the home. AHS contacted a great plumber that fixed the leak within 24 hours and minimal damage to my property.

I am satisfied with American Home Shield. We had an isolated incident where we called them for the same issue and after that, they did not use the same vendor. The gentleman that first came out but couldn't repair it and it took him a long time to send in the information and report back so that American Home Shield could provide a replacement for me.

I had no air-conditioning in my home. Called AHS and twice they sent out a contractor who temporarily fixed my AC only to have it go out again in just a few days. I called a third time on a Saturday afternoon explained the problem and stated that I did not want the same contractor sent to my home. I was told that in order to send a different contractor I would have to pay an additional $75. I refused. Asked to speak to a supervisor. No supervisor available. I was told that my information would be sent via email to a supervisor who would call me back in 24 hours. I explained that I had an 83 year old woman in the home who could not tolerate the heat and this needed immediate attention. The girl I spoke to was extremely rude and absolutely no help whatsoever. To date, no call from a supervisor. My experience is that the contractors AHS sends are incompetent and the customer service provided by AHS is useless.

I've had a good experience with American Home Shield. I haven't had any problem, except that I'd been getting letters saying that my payment was behind, but when I finally called them recently, they told me that it was an error and it's been resolved. Recently, I was upset that the air conditioning wasn't working. At that point I called them, and they came out and did the repair. Every time I've had a problem, they came in and did what needed to be done and there were no further problems with it. The representative was courteous and helpful.

A/C repairman, very helpful, explained the problem I was having, called to set up appointment, was on time for the appointment.

I have used American Home Shield once for my air conditioning and they have good service. The air conditioning was not working really well and I called the company to help me with that. I have a good experience with AHS.

American Home Shield comes every time I've had to call them - they send somebody out. I have good experiences with them.

Because our oven would not ignite I called American Home Shield to have someone come out and repair it. The contractor came out to repair it and charged me $125. He put an igniter in the bottom of the stove and then he left. Two weeks later, the boiler in the stove did not work. So I called American Home Shield to have the man come back to find out what the problem was. He came back and he told me that that was a different issue. It wasn't the same issue and he wanted me to pay another $125 for him to repair it. I was not willing to do that because he should have repaired it on the first visit when the stove wasn't working the first time. He said he wasn't going to do it. He called the company and I called the company.

exceptionally good. Our most recent claim was for a shower. The shower began to slowly drip. Since the shower wall was directly adjacent to my bedroom I heard it all night long. They were able to fix it. Submitting a claim was very easy and simple. I called and told them I had a problem. They took very minimal information from me, gave me the name of the vendor they were going to forward the claim to. The vendor just called and gave me an appointment. The contractors they sent was marvelous - absolutely marvelous people. I had used this plumber once before and was very pleased when they gave me the same plumber. And as usual, he was absolutely splendid. I'm just very pleased that it has been an easy arrangement to make and it's been a successful one. We have a very satisfactory overall experience.

I'm very happy with American Home Shield. I recommended AHS to another friend and to my family, too, because it's a good service. Everything was okay. When they promise me, they come. As soon as I call, the other company, whatever I need to fix, they call me. I hope everybody has American Home Shield as insurance because everything is easy with them.

AHS did call me and waive the second fee for the $75 deductible which I appreciated. I still have to pay for the part to be fixed (which cost $70) but what I really am looking for is someone to take my complaint and at least meet me half way and to know that they will be responsive.

Submitting a claim to American Home Shield was fine. The contractor they sent came in, fixed the job and left. He did what he supposed to do. My issue is that they sold me a contract that was no good in Virginia. They got me good when I bought a contract with them down in Virginia. and they ain't even authorized in Virginia. I bought one in Ohio, which is all right, but I didn't know that it didn't work in Virginia for the whole 3 years, so they just took my money on that.

The seller of our home purchased a home warranty for us, we reviewed and selected AHS. We now have an issue that is not a convenience but a safety issue with the electrical in our home. We contacted AHS and the electrician contacted us, indicated he could not make it out until Thursday. My husband called AHS back and they were unable to do anything to assist us. We now have no electricity in our bedrooms and bathrooms as we have had to shut it off to prevent a possible fire. I can say I will not be renewing this home warranty. Safety must come first for them.

We called American Home Shield a few times to have our refrigerator fixed over a year and when the repairman said it cannot be fixed, they went ahead and and agreed to get a new fridge. I have no major complaints, they tend to get back to us pretty quickly, within a day to get technician out for whatever what was broken. My most recent claim was a household furnace issue. I submitted the claim on the web and they called me the next day. The serviceman came out within three days to request the time. He was very good, very knowledgeable and took care of it so I have no qualms. Everything has been fine after the repair. American Home Shield is excellent.

I walked into my garage and it was flooded. My water softener apparently was corroded and water just came out of it. I submitted a claim on Labor Day, a holiday, but it got right through. The representative was good and very professional. The contractor called me back the same day and came out the next morning. The manager diagnosed the problem, got back with AHS and my water softener had no problem since then. I left American Home Shield for a year and went to another company, and it was a huge mistake. I'm a realtor, so I should've known better, because there's no service as good as American Home Shield's. They are topnotch.

Any time I've had an electrical problem Mr. ** has always come and corrected my problem.

American Home Shield captures the cultural beliefs that are extremely important to keeping a Company in A+ standing and that is they (1) think customer; (2) they make you count; (3) collaboration wins (they work to assure that all is satisfied); (4) demonstrate trust; (5) open up/transparency; and (6) exchange feedback (surveys).

Everything went well when I submitted a claim for my oven. I called American Home Shield and explained what was wrong. They sent out personnel and checked it out. They ordered it, got in and fixed it for me. That's the way it has been going on. They've been taking care of whatever my need was. They are very good. The representative on the phone and the contractors were courteous, professional and polite. My oven has been working properly after the repair and everything is going great.

The contractor was friendly and knowledgeable of the issue with my refrigerator. The turnaround time for the initial visit was good especially since the problem showed up on a weekend. The only downside was the additional week of waiting for the part to be ordered.

Excellent and fast service! We had been in the house a little over a year and nothing has gone wrong with the air conditioning. Then it just started making a weird noise up in the attic and then it stopped blowing air at all. So I went online to submit a claim with American Home Shield. I got a call back fairly quickly, probably within 30 minutes, if not sooner. They were real helpful, friendly and answered all my questions. They said they were going to call someone locally that would try to be there within a few hours. After two hours, a contractor came in, took out a part and took it back to their shop to fix. It was a Friday afternoon and they brought it back around 7 that evening. It still wasn’t working. They said it will take a long time to order the part so they brought it back to their shop to fix, and they came back Saturday afternoon. It’s been working ever since. They know it’s hot in the summertime so they were really working to get it fixed as soon as they could. They were great.

There was a leak in one of the pipes in my furnace. I submitted a claim to American Home Shield online and it was easy. The contractor was fine, he was polite. He fixed the pipe and now I don't have to clean up water. They're very helpful.

I'm satisfied with American Home Shield.

When our refrigerator all of a sudden stopped cooling, I submitted a claim with American Home Shield. I did it online at first, but ended up calling and speaking to somebody at the contact number. Later that afternoon, he told me who to expect to be calling. The company contacted me and told me that they were coming out, and showed up the next day. Our interactions with the contractor was good. He said he thought he knew what the problem was but it turned out not to be that. He fixed two parts and told us to try a couple different things with the plugs and where we get our plugs in. Everything was handled promptly. So far our experience with AHS has been good. They were quick, efficient, and took care of the problem. So, I'm happy.

American Home Shield was very good, excellent actually. What stands out to me is how quick they take care of the problem. I called them and in an hour or so, the contractor contacted me and told me what time they will be going and everything worked out perfectly.

We've been with American Home Shield for a while and so far they've been doing a good job. The only little incident was what happened here lately.

They were superior. Great people to work with. The air conditioner was awesome after the repair. American Home Shield is a great company to work with. It's so worthwhile to have this service. They're very thorough and I love the newsletter they send out every month. I always read their email and it's a real good service.

The company elevated my concerns to the proper individuals and have resolved my claim. I have adjusted my rating accordingly

The first experience we had with American Home Shield was very negative. This was when we first bought the house. We had to have a new air conditioner installed. The service guy installed a new Carrier air conditioner but didn't install it properly. His job was red tagged twice. And since it was not installed properly, the water was not draining properly and caused a great whole of damage to my kitchen ceiling, which had to be repaired. He insisted that we allow him to do the repair because he was responsible for it. And Moe sent Larry and Curly out here to fix it. They got in to an argument over who was doing it right. That was not a pleasant experience. To this day, there is a problem with my air conditioner. I went off American Home Shield one year when they raised the prices. As soon as that happened, my water heater went out so I went back with American Shield.

My washing machine stopped working so I filed a claim by calling in. The representatives on the phone were nice. However the contractor who came out wasn't the best. He just talked on the phone majority of the time and said he would be back to fix it but I did not hear from him for a few days so I called. I was told that the machine part just came and I had to schedule them to come back. He came back and fixed it. The washer works now and it's fine. American Home Shield has gotten the job done when I needed it.

We purchased our home a 9 months ago, and with it came a 1 year American Home Shield warranty. When our water heater started gushing water on a Saturday we called them and their automated phone service said to turn off the water to the tank and the soonest they could send someone out was Monday, with no time frame. Then, when the man comes to check out the leak he tells us there is nothing he can do because we turned the water off so he can't see where the leak is. When I offered to turn it on, he said American Home Shield told him not have it turned on, that we would need to schedule another appt. So now we have to wait another day with no hot water just for them to diagnose the problem. God only knows how long it will take for them to fix it. Felt like the only reason for the appointment today was to get my $75 dollar copay. Please don't use these people.

This company is horrible and I am a contractor and try to give any company and especially a contractor the benefit of the doubt. This company sends people out to your home and fixes nothing. Then when you call because nothing got fixed they send another contractor out that has no idea what the first contractor did. I literally watched as they tried to replace the same part over and over. Then when it comes to actually replacing something they claim your appliance or equipment needs maintenance or pretty much any excuse to not pay. They lure you in with low monthly pricing but it gets you nowhere. Takes days if not weeks to send another contractor to you and even then the contractor is restricted on what he says and does and because this company would never spend more than you pay to fix anything. The whole purpose of a warranty is to protect you from the big charges and replacements not to band aid your house together until it really breaks and then deny your claim. There are a lot of good warranty companies but this is not one of them.

I have two houses under American Home Shield. I haven't had problems with them. They have always worked good to get the people. I'm satisfied. There were a couple of times that something has gone wrong and I was told they couldn't do it so I read the fine print and it wasn't covered. The last thing we had was a problem with the plumbing. I called them and then they contacted me to let me know about the person who was going to respond to the call and that he would call us within 24 hours to set up an appointment. The gentleman called within 12 hours and set up an appointment, and he was very good. He got right to it, finished it, got it all done, cleaned up and I have no problems since then. I watched what the contractor was doing, made sure that I felt he was doing good and he was. He knew what to do and how to do it. He had a little trouble getting the thing unplugged. There was something in there that was messed up but he stuck with it, and got it done.

I am writing to express my frustration with American Home Shield in the regards of an existing issue that I've been having with my AC compressor since April 2013. First off, I have all electric in my home, therefore, my outside compressor runs year long providing both heat and AC. To begin, in April of 2013, my compressor died. I place a service call with American Home Shield. The contractor came out and informed me that the compressor to my unit had gone up. American Home Shield approved the work however, since my AC unit is old and required R22 refrigerant it would be a cost to me of $1200. So just to keep a running tally, that's $42 for monthly service plan, $100 for the service fee, and $1200 for the refrigerant. So far I'm out of pocket ~$1342. All worked seemingly well until the end of November of 2013 (of course right around the time when family and friends were in town for the holidays). I placed another service call around the beginning of December resulting in another $100. Same contractor came out, told me he hit the reset button outside my unit and that all should be fine. It wasn't, the reset button had to constantly be reset (which I know shouldn't have been the case if the unit was working properly).

Dan ** and his wife laurel are crooks. I used them again after AHS recommendation. Dan did not fix the problem in my refrigerator nor receive a call to explain his absence. Laurel, his wife, promised me twice that she will have Dan stop by to finish the job. "No show". Called their business line and Laurel's cell phone which have Las Vegas area code. Informed AHS that they have a crook in their list of contractor but never heard from AHS either. Can't get anybody live to talk to but their robotic answering service where you punch code but no call back.

Three or four months ago we had a problem with the refrigerator which is a sub-zero refrigerator. It took the repairman like a year because they were sending not certified. The people that were coming did not have enough information about the product. So that was a problem that we had. Had they sent a certified technician, the problem would have been solved within a day. Other than that, we've had good experience with American Home Shield. Recently we had a couple of commodes leaking. The AHS representative that I talked to on the phone was very nice and polite. I submitted the claim over the phone because their website is not user-friendly. It was a repeating problem and you cannot report that online. Anyway, AHS sent a company and they fixed it. The contractor was very professional and polite.

I am writing to express my displeasure with a plumbing company used by American Home Shield. They have been to my home 3 times and each time another plumber had to come out. Once another plumber sees what has been done, they say to call them, they can't touch it. Now I don't have heat, and another repairman just left unable to service me. I have paid 3 times and still nothing is working. What is so bad, when they came out the last time, they left my unit with parts unattached, paper in my fan and parts left out. I really think that AHS should check their vendors periodically. Since this is a public board, I'm not posting the company's name. That is not fair to blast them, but it's also not fair that I don't have heat after all these calls either. I tried talking to a rep at AHS and got nowhere. Therefore I'm having to solve my issues myself. I cannot freeze another night, nor pay for a hotel when I pay a mortgage. She has to go by the guidelines and so do I.