American Home Shield Reviews

American Home Shield was very timely. They have provided good service so far. There was one time that I requested not to have one of the electrical guys that they originally assigned come back out and they got someone else. They've been responsive to my request.

I love American Home Shield. It makes it effortless. All I got to do is go online, tell them what my problem is and whatever piece of equipment I have or appliance and I'd normally get a call within two to three hours and someone sets up an appointment and they come and take care of it. I have recommended them to a friend and a friend has got them.

I submitted a claim to American Home Shield for my hot water heater, and that's been taken care of very nicely and they did a good job. I called the number, and the people were very polite and contacted the repair place immediately and they called to get an appointment with me, and it was taken care of in a matter of couple of days. They're just very courteous people. They've done several things for me over the past three or four months, and everyone's been good.

Our fan was rotating irregularly and making a lot of noise. We submitted the claim to American Home Shield and it was very easy. We had a good repair fellow come out and he did well. The fan works excellent after the repair. Every time we've called Home Shield for something, all the repair people have been just topnotch. They've all been great.

All of a sudden one night, we realized that the home air conditioner wasn't cooling. I submitted a claim in the middle of the night and just used my cell phone to submit the claim. They immediately told me who the contractor was going to be. We've had it for some time so we knew who it was anyway, and they gave me the phone number. I left word for them and they called me back and gave me an appointment time. That was a Sunday night and they gave me a time for Tuesday morning. The contractor was a nice person and knew well what was wrong. He got right to it and fixed it and said goodbye.

My air conditioner stopped working so I called them and they came out two or three days after I called them. They told me what the problem was, explained it to me and they let me watch them what they did so that if it happens again, I can just fix it myself. We were real cool about that. Every time I filed a claim, they sent somebody out right away and fixed it. And then, there was a problem with my dishwasher not draining. They sent a guy out five times to fix it and he finally got it fixed on the fifth try and it works fine now. It seems like they invested more money in fixing it than they would have in just replacing it. But at the end of the day, I have a functional dishwasher so I can't complain. They're pleasant and very easy to deal with.

A great experience with American Home Shield. I had nothing but good experience with whoever came for whatever appliance needed to be done. They did a good job and were very pleasant.

I have a good experience with American Home Shield. They're very professional and take care of the problem right away. I'm pretty happy. However, I have called maybe three times or four times and I still don't have the contract. That's for my main residence, because I purchased two American Home Shield.

My experience has always been very, very bad. I don’t use them anymore. I always had good relationships, I’m a real estate broker, I’m not doing that great right now but up until that time I was managing over 200 homes. At the time I had a problem I was paying them over $33,000 a year. I had an air conditioner problem in a rental that I had no control over, evidently some tenant that was there before had a dog pee on the unit out there. That’s not covered evidently for the damage; never heard of it before in my life, used them for many years. They refused to fix my air conditioner so I had to put a new air conditioner in myself. I discussed that with people but nobody wanted to even listen to me. With the $33,000 I paid that year, they could’ve come in and said, “Well, just because it’s you, we’ll take care of that.” My son’s still using them, against my best wishes. That’s my story and I’m sticking to it.

We had problems with our clothes dryer. The service guy came out and did service on the vent and he couldn’t fix it, so it wasn’t fixed. The gentleman was very nice and he said he won’t charge me for the service call because he really didn’t fix anything, but then I got a bill yesterday from AHS for $75. I went ahead and paid it as the guy did come out; that was the only questionable experience I’ve had with AHS. We can’t complain about it at all. I usually submit a claim online now, so I don’t really have a lot of interaction with their representatives. The few that I’ve had in the past have been great, very knowledgeable and very responsive. I have recommended American Home Shield to friends. Everyone should have a home warranty.

Every year the air conditioner goes out because of use so I had American Home Shield come for a check up. It was very easy submitting the claim to them and it was great dealing with their service representatives. He came in, diagnosed the problem, fixed it, and asked me if I had any questions - then he was finished. The air conditioner is working great. I wish we could get the contractor come in sooner but I understand that.

One day I came in and the air conditioner wasn’t working at all. The representatives were understanding, listened and got the job done. It's performing great now. I have no issues. I’m happy with American Home Shield. I’ve been with them since 06 and I’m not going anywhere. I’ve been recommending it to a friend who's got a plumbing problem.

The air conditioner went out so I submitted a claim on the Internet. I never got a response so I called and talked to a representative and she got the ball moving. The contractor was very good. He knew what he was doing and got it fixed in no time. Since the repair the AC has been working fine. They were very responsive and everything worked out fine.

Courteous and considerate in helping with scheduling the repairs. This goes a long ways. We have been under warranty because it was part of the purchase agreement. However, since American Home Shield has been so prompt and attentive to our needs, we decided to purchase another year of coverage on our own.

Buyer beware of what you are buying. Service is non-existent. Customer service on the phone either says it's not covered or they lie when they say they are sending this to another department. They have no supervisor to speak with. They say someone will call back in 24-48 hrs and there is no follow up. You do not have a choice of paying for overnight shipping. There is no time limit to get parts or your equipment that might be covered to be fixed. The customer service people are rude and not helpful but just apologize for any inconvenience. I would not recommend them to anyone.

I did the claim process online most of the time and don’t have any complaints with that. Our recent claim was about a refrigerator that I had for a number of years. It went bad. While I was doing the investigating about repair coming out, and they were very prompt in getting back to me, I decided to buy a new inexpensive refrigerator because it was in the garage. They did their end of the job but we just made a decision to buy a new refrigerator, so I didn’t have to use American Home Shield. I also had a garage door problem; they came out and took care of that and everything was very satisfactory. We’ve been in our home since March, and our regular larger refrigerator that was in the kitchen had a problem with the ice maker there. They came out, repaired that and replaced the part.

The most recent claim I filed with American Home Shield was for my air-conditioner. It was making a loud clanking noise in the middle of the night. At first we didn't know what it was. I got up, went in my laundry room because it’s up in the attic, and definitely it was where it was coming from. So I called for air conditioning services. The contractor called, we set up a date and they came out. I will use them again because they came straight forth, went up, found the problem which they said the screw had come out of the fan, took care of it and was gone within the hour.

Submitting the claim to American Home Shield is an easy process. Our most recent service was for one of the swimming pool pumps. The repair was done and everything is okay. They’re a valuable partner.

We love American Home Shield and we've had a really good experience. It’s just what we expected; superior service and keeping their word and doing what they said they're going to do. I think everything has been fair. I had two separate contractors for my rental property and one for my house. Both of them were excellent. After the repairs, the performance of the A/Cs has been spot on so I’m very satisfied with the customer service and the performance of the A/C as well.

American Home Shield is always excellent and we’re really happy with them. They’ve taken good care of us; when we have a problem, they get on it immediately. We had an air conditioning problem this year and it was taken care of almost immediately, and that was good because it got very hot where we’re at. So, I would recommend American Home Shield. I’m very impressed with that insurance. I wish our other insurance was as good as that was. Keep up the good work.

Excellent experience so far with my warranty! Best thing I ever did!

The company that was sent out to take care of the problem was very professional. We have had American Home Shield for several years and the customer service has always been great.

The contractors sent by American Home Shield are always professional and really care about helping you solve your issue(s) as quickly as possible. I couldn't be happier with the service I have received from AHS and their contractors.

My stove had gone bad and the gentleman came out quickly and fixed it for me. He's very professional. The representatives were very good to me. They're very responsive to everything I needed. They told me that someone would get in touch with me, and they were there within a couple of hours after they called me the next day. I've had also some problems with the heating system and they came out and fixed it in a pretty reasonable time. I also had a problem with my air conditioner not too long ago and a gentleman came out to look at the unit in the attic, and when he put the cover back on, he didn't put it properly enough and it wasn't coming on. When it first started acting up and the air conditioner wasn’t coming on, it was a good part of the summer and it was really getting hot, so then I replaced it and everything went fine, but then the next day, it did it again. So I happened to read the instructions and it said to make sure that the doors are closed. Sure enough, when I went in the attic, there it was. I just pushed it a little bit, and as soon as it’s back on, everything worked out well. Other than that, everything else worked out really well. So, I only had a few problems, nothing spectacular. They always did a good job for me. Quick response, very courteous, and very understanding of my needs.

After having home inspection and seller having various home repairs completed prior to closing, my ac was not properly cooling around three weeks after moving in. Called AHS to have a service call come out. Two days later a tech arrived on a Friday and told me the system was frozen over and would need to be thawed before he could inspect it. With no sign of what the issue was the tech immediately started trying to sell me an entire no ac system for $5,500. I found this approach to be unsettling. He turned off the system and said he would be back on Monday when office was opened. That meant having the whole weekend with no ac in Texas heat.

The last problem was our air conditioning. It wasn’t cooling the house. It took multiple return visits to correct, and we’re not even 100% sure it’s even corrected because it got cool. It seems to be blowing out cool air but it did before. It’s a really old unit. Everything on submitting a claim with American Home Shield was like lickety-split. The only time they didn’t call me the next day is because it was late on a Friday but they did call me first thing Monday. The whole claims process and the vendor was very smooth and good.

I'm a listing agent with a real estate company and we use exclusively American Home Shield in our company and I'm also a user as a consumer. I've been happy personally and had an excellent experience.

Our problem started way before the storm that they’re claiming it was caused by. It was at least six weeks previous to when we called. It’s the heater that was the problem. Six weeks before, we would turn the heater on and go on the spa and then it would kick off and my husband would have to go over there and restart it. Finally we got to the point where we called American Home Shield. Actually the pump went out and my husband called about the pump and said the heater was kicking on and off and won’t stay on.

I have been a customer of American Home Shield for 13 years. Since we build our home. They came out 1 time before when I had trouble with my dishwasher. We were having trouble with dishwasher and they sent a serviceman out and they said they needed a part and would order it and would come back. When serviceman comes out you must pay them cash or check before they leave. He left and I did not hear anything for 4 days. I called to ask what was going on and they said that they would not be fixing the dishwasher because it was installed incorrectly 13 years ago. I asked for a supervisor and they said they would research and call the service company and call me back. They never called me back.

We called AHS and they told us they'd schedule somebody, and they did. They came and took care of the problem. I don't even know what they said the problem was but they fixed it. It was handled properly.

The technician was able to repair the pump in 15 minutes and the pool was again working without leaks.

We have not had our central air conditioner fixed for over a month. We are being ignored by your representative, Derrick ** (ext. **) who has not responded to repeated calls for more than one week. My last understanding was that AHS would coordinate a service call between the electricians and the HVAC vendors. This has not happened and we are not even being called with updates. Our contract is up on November 1st and at this rate will not be renewed, only litigated. I urge you to take care of our ongoing situation asap.

Last Friday night, when I opened the dishwasher to put something in it, I noticed that there was water collecting in the bottom. And I thought that's odd and decided that I'll have to call somebody on Monday. Saturday morning at like 6:00 AM, our four-and-a-half year old had actually snuck down the stairs to the guestroom where her Nana and Pop-pop were staying. And when they were coming back upstairs, she actually slipped and fell because the kitchen floor was covered in water from the dishwasher. She wasn't hurt, but it obviously scared the mess out of her.

Not a happy customer right now! I've only had to use my warranty a handful of times over the years and it has been hit or miss. There is always some catch to what is covered and what is not covered it seems like. I just got off the phone with AHS customer service dept. after trying to clear up a clerical mistake either on My Plumber's end or AHS's end for service I paid for back on 9/4 IN FULL and am now being asked to pay again for. I called last night and spoke with a very helpful lady named Jamie, she tried to clear the matter up but got no answer from My Plumber so she asked me to fax anything I had showing payment to this contractor (whom I have already complained about once to AHS and gotten no response from). So last night I scrounge up my invoice and print out my bank statement showing again, PAYMENT IN FULL and I attempted to fax it to the number I was given with two failed attempts. I scanned the documents in and called your customer service again and after going thru the entire process again I simply asked if there was an email I could send these documents to since the fax wasn't working.

Very fast, on time - very good.

Previous claim with American Home Shield was about an electrical box that had no power. That was the end of July. I did it online. Contractor came out and he replaced the electrical box. It didn’t take that long. Until recently it worked fine. But I had to place a call today cause that same box that he replaced is not working. But I’m not angry. I’m sure this is just a fluke. But overall I don’t know that I’ve gotten what I paid for, but I suppose if I’d gotten what I’d paid for they wouldn’t be in business. They wouldn’t be making money. I’ve had American Home Shield for several years. We pay five to six hundred a year into it. Do I get five or six hundred a year out of it? No.

I contacted AHS on or about 08/25/2014 because I was having problems with my central A/C. They have sent out three separate contractors to service my A/C units and despite their numerous repairs attempts (over five) the units are still NOT working as of 10/15/2014. I contacted them again today and the representative said she was referring my call to the resolution dept. This dept is useless and does little to resolve ongoing issues. Also, the retention dept takes forever to contact you and when they do, they are unable to provide a resolution to your concerns. I intend to file a lawsuit for the damages one of the contractor cause to my home. I will also file complaints with my local office of attorney general and the BBB.

My experience with American Home Shield has been very good. They have been responsive every time I've called.

I always have a good experience with American Home Shield. They just completed the repairs today, I got a note from my tenant. One thing I like about American Home Shield, no matter when I call, they’re always so prompt about sending someone out. I would definitely recommend them.

I've used AHS service probably twice in the past month and a half and both times were great. I requested service online and usually within a couple of hours on both times, I got a phone call from the provider. They came the next day and arrived right on time, and within a half hour of being there, everything was fixed and they left. There are two things I like about American Home Shield and why I keep renewing my service with them. First, they give me amazing peace of mind because I did have something that was a little bit more complicated a few years back and it took two trips, but they took care of everything and it was fine. So it's the idea that they are there and it works. Second is the service response time and the quality of the work is very, very high. They are timely, professional and courteous.

A couple months ago the AC unit just wasn't cooling properly. I submitted the claim online (I didn’t even know you could, and so it was real easy). The contractors sent by American Home Shield were great and did a really good job. It ended up being a whole big deal cause it would've been really expensive to fix it. I ended up getting a credit for the repair from American Home Shield and we had to buy a new unit from the vendor. We were happy with the vendor that they sent out. They were better than other vendors that we had previously dealt with over the years with air conditioners. We felt like we got a pre-qualified, trusted vendor. I certainly can't complain. It was great. It was quick. It was professional. I'm happy we did it.

I have American Home Shield for both of our homes. Our interactions with the contractors they sent out have been fine. They're all very polite and competent. The call expense is a little pricey every time they come out but they are really good.

Our latest claim was for plumbing issues and AHS did really good. They actually had to come out twice to figure out what the problem was, but they corrected it and got it fixed. They did an awesome job. When submitting a claim their reps were always pleasant to talk to and they take down all the information they would need, and they provide me with the people that I need to talk to. Sometimes I even do conference calls with the people I need to talk to. We did have a little bit of problems with one of the guys that came in from Sears that fixed our dishwasher cause he would never call us ahead of time and give us a time and day he was coming. Other than that, we've always had quick results.

The repair people that come to this house to do repairs have all been very good. I do not have any complaints.

Overall, our experience with American Home Shield was very good. Everyone has been prompt and courteous. We've been happy with the service and we've had it for several years.

My experience with American Home Shield was good. They were excellent. A problem started and I called them up. The guy came over right away. He came in one day, checked everything and ordered a part, and came and replaced it. AHS responded immediately and the service was good.

The service contractor from Sears was very prompt, courteous, and helpful when he came to service my washing machine and dryer. He explained the options I had - either have it repaired or request a new one at a discount through AHS. After I decided to have the repairs done instead, the service contractor ordered the parts in a timely manner and scheduled an appointment right away.

My experience with American Home Shield has been good. All the people they've sent have been very credible in what they were doing. I've referred people to them.

My most recent claim was for a plumbing issue. The repairs are good, all the problems were resolved. My only issue with American Home Shield is that their customer service rep said everything would be covered and then once the repairs were done, come to find out that they were not covered under the contract so I came out of pocket, paying for the repairs that were done. I had no issues with the contractor but I would not have told the guy to go ahead and do the repairs if it was not going to be covered. But that's the first issue I ever had with AHS. I'll still recommend them. It's one isolated incident. I’ve been with them for a couple years and I’m not gonna just let that one issue ruin the relationship.

I submitted a claim to American Home Shield for my electrical oven as one of the burners wasn't getting hot and there was an electrical problem there. AHS contacted the service person. The gentleman was very prompt and came when they told me he would come and charged me what he told me he would charge me and fixed it and he was gone. Everything went as planned. It was whatever the American Home Shield had told me. Our experience with their service was excellent.

My problem with American home shield was successfully resolved due to your help. The appliance man fixed my dishwasher. 5 stars to ConsumerAffairs and 3 stars to American home shield who needs to shorten time period.

When I submitted a claim to American Home Shield they were here within 24 hours. Everything was great. They were friendly and knew their job. After the repair, it's been excellent. I would recommend them to a friend. AHS is a great company.

We've been with AHS for years now and their customer service has declined rapidly. If you contact them via their website they NEVER respond; phone reps are rude, condescending and threatening. They are full of excuses as to why things are not covered; including but not limited to techs who mistakenly report the incorrect issue (and then we are told that even if the tech corrected it, they have lost credibility and it STILL won't be covered, even though the same issue was covered by AHS in the past!).

I had an air-conditioning issue. It wasn’t cooling upstairs. We called the number then someone contacted us to see when we could have an appointment to get it repaired. They came the next day or so and did the fix for it. The contractor they sent was a little bit later than I had anticipated. Somebody else was supposed to do the call and they didn't show up to work, so that’s why they were late. But they came out and repaired. Everything’s working fine now. Overall, we're happy with the service.

Submitted a claim for the washing machine but the machine was acting all right when the contractor came. So he couldn’t figure out what was wrong, but it was fine, no problem. They're great.

Fix it Quick contractor is the best! His repair was fast and he was very friendly. His timeliness was spot on! Bravo AHS for hiring this vendor.

My experience with American Home Shield has been very good. Everybody we've had come out has been good and we haven't had any problems. We've had a couple of repairs that didn't get done timely but they took care of it when I called so it was okay. I'd recommend them.

Air conditioning was not working. The responding company fixed it.

The last claim we had was about the air conditioning unit. American Home Shield handled it very nice and I would recommend them to anybody. However the contractor they sent out was terrible. During that time the weather was hot and some disabled people live in the house and they need the air conditioning unit to keep them cool -- they get sicker if it gets too hot. The contractor come out and take a look at it and said, "There's nothing we can do right now. I can send a guy out tomorrow."

A couple of times, I haven't been happy with American Home Shield, but for the most part, it was good. Recently, a rental management company reported to me that a guest complained about the ice maker not working. So the management company had called their own service and they came out and said they needed a compressor and it was beyond repair. It wouldn't be worth fixing it and they wanted to sell us a new one for $1,300. Then I called American Home Shield to report it when it was reported to me. AHS sent somebody out and the next day they came out and fixed it. It cost me $75 instead of $1,300. So it was a very positive experience. I hope next year if it happens again and somebody complains that it doesn't work, then I'd probably ask American Home Shield. We've had a lot of calls, but this is the first time that the management company called our service out and they said we needed a new refrigerator. In most cases, my experience with AHS has been very positive and I'm satisfied so far. I've got three homes that I have insured with American Home Shield.

American Home Shield is reliable and quick. I submitted a claim for my leaking washer. Technician came and it turned out it was a piping problem and AHS sent a plumber to fix it. They came in timely and got it quickly serviced. They did a very good job.

I’m very satisfied with American Home Shield. They have consistent service. You call them, they refer you to this or that person, and then it’s up to you which technician you want to choose. I don’t have any problem with them.

My most recent claim with American Home Shield was for my microwave, it just wasn’t holding. I didn’t know what it was. I unplugged and restarted it repeatedly. I called American Home Shield about it and they came out. There was a short somewhere, and they took care of it. The microwave is great now. American Home Shield has really been a great help especially with today’s prices and the hourly wages of people who come in to do repairs. I think it would help other people, as well.

I submitted a claim for my air conditioning unit to American Home Shield. It wasn't coming on, so I called them and they came out the next day. They couldn't fix it because they didn't have the parts so I had to wait till the next day, and then they fixed it. As far as I'm concerned he did a good job, we just have to suffer for a couple of days. But I like AHS. They're okay. I’m still with them.

I’ve had the service with American Home Shield since I bought the house in 2004. My most recent claim with them was for the garage door. I couldn’t access them on the computer, so I ended up calling and everybody was real helpful. The technician they sent out came on a Saturday. He had some questions, so we called the American Home Shield office. The person who answered said I was really lucky because normally, in those cases with garage door coverage, it wasn’t as extensive, but because I had been with them so long, it was more extensive than most. And so it was covered, but the guy thought maybe I needed something else so she explained that to me and I said, “Okay, thank you very much.” So the technician did the repairs and it was fantastic.

I submitted a claim for my AC problem (freon) and it was a good experience. Service is good and they did a good job.

We just had one claim. It was a hot water heater. It took them almost 5 days. You don’t have any hot water, it’s hard. I wish they could have came out sooner to fix it. Otherwise, it went pretty good.

The operator was very helpful and very good when submitting a claim. The contractor was early, pretty helpful and explained everything else very thoroughly. The repair was good. Everything was done correctly and everything was good. They are very professional. Everything was fast and accurate.

The contractor was knowledgeable and quick. He resolved a major issue with my electricity (and more importantly heat) on New Year's Eve. He was polite, explained my issue in a way I could understand and submitted the necessary information to AHS in order to get it resolved in a timely manner.

I never had any problems with American Home Shield. I submitted a claim for a clogged sewer line. They gave me Jim's Plumbing in Nevada and he came over and unclogged the line. He did a very good job. Everything was fine.

We had broken pipe in the wall in the bathroom. My husband filed a claim and they said they'll get someone as soon as possible. Well, the next day we didn't hear from anybody and someone called later that afternoon and said he was sorry and that he didn't know that it was an emergency. I said that I told the lady we had no water; we had to turn the water off. We couldn't take a bath, we couldn't flush the commode, we couldn't do anything. And she didn't tell them it was an emergency, so he didn't come out until the following day. I didn't call and complain. They fixed it in a few hours, but I just didn't like the idea that we had to wait another whole day. I recommend Home Shield all the time because we've had it for years.

I would recommend American Home Shield because they do everything they could. The only thing is the website. They need to update their way on how to submit a claim to give us more options to add or like a space for us to write down exactly what’s going on with the order that we need to place. When I submitted the claim, I didn’t choose the exact problem because they just give us whether the refrigerator is working and there is another option that says for non-working. Those are the only two options they gave us.

Our garage door chain came off the track. I was able to get it back but the motor would not work. I called AHS to file a service request. First thing the next business day, I received a call from their contractor. They came within a few hours. In fact, they were due between 1 and 3 pm but arrived early. I placed a large ladder at the door for them. The work was completed and the ladder was moved back where it was typically stored. I have had this firm to the house once before. Excellent and timely service.

The problem started with when I renewed my contract with American Home Shield. I was not informed. Let me start from prior to that even. Prior to me renewing my contract a year before, I have requested by phone that my payment date be changed to the first of every month, and so I had been making payments every first of the month for a year or so, probably more. Then it was time for my contract renewal. I renewed the contract but was never informed that my payment date would go back to the original date prior to requesting that to be changed to the first of every month. So I was made aware that American Home Shield had been into my account on July 23rd so I immediate called and said I have requested that it be taken out the first of the month, because we get paid at the end of the month.

Really, you pay for this, then something breaks, takes 3 weeks to have it replaced, then they give you $70 less than what you're quoted. Oh and you paid $75.00 for a tech to tell you your appliance is broke... American home shield is terrible. Their departments don't talk to each other... Customer service is non-existent. Do not get these guys.

We had an issue with our air conditioner. Called the 800 number late in the evening and had a call back within an hour and we were scheduled for a service call the following morning. Very polite and efficient staff, both on the phone and in person.

We had some plumbing needs and called American Home Shield. Within an hour, we were provided with a local contractor who agreed to come out the next day. Service was done as requested and no subsequent problems have arose.

I'm very pleased with American Home Shield. I have filed two claims with them: one was the garage door opener and that happened just overnight. When we open it, it would go up but then it would just come down again. So, they put in the new one and it is working fine. Second claim was for my upstairs air conditioner. The contractor just finished that up the day before yesterday. I'm very pleased with everything. Submitting a claim was very easy and the service people have all been very friendly and very cooperative. I have no complaints.

American Home Shield has been easy to work with in most cases. However, I am a bit disappointed that I will be on my 4th service call for the same issue with no resolution in sight.

My experience with American Home Shield is excellent. I can only say good things about them. I've had American Home Shield for over 14 years now and it's always fast. When I make the call to report our needs, somebody usually comes out the very next day. Their contractors have been professional and courteous. They call when they are on their way. They take the worry out of the problems. We just make a phone call, they send us the people, they monitor the people and they contact us and it gets done. And there's no downside risk. Should it not work for any reason, they call the contractors back again and it doesn't cost us extra. It's all very, very good.

American Home Shield is prompt and professional. I've had a good experience with their service so far. I submitted a claim when the pump motor needed repair. The motor burnt and was leaking somewhere. The contractor came right out and fixed it. They did a really good job.

My pool timer was not automatically turning on as it should. They replaced the timer. There was no mess. The timer worked. They were easy to do business with and willing to do the work while I was not home so it was very convenient for me. All I had to do was leave the check in the box.

I've recommended it to my brother and I think he signed up.

The service has just been horrible for us. We had high hopes and even paid for the whole year with so much confidence. But this has turned out to be a nightmare. I have attempted repeatedly to resolve my concerns but no one at AHS will respond. When you call, you receive a complete run around and then they terminate the call with no resolution. Again, I wanted the service to be top notch but this is just not the case here. I have sent email after email to the ahsclaimsreview@ahslink.com address but no one responds at all. I am filing a BBB complaint and will spread the word to stay away. I wanted them to at least address our concern but this has just been insulting.

Faithful customer for 5 years but I've had enough with AHS. The last two service calls never happened, first to get my air conditioner serviced which is required since their policy states equipment must be maintained. The service provider was unable to reach my location in time. It never happened. Second I had a plumbing issue, which their contractor and I agreed on a call 30 minutes prior. They called saying they were 15 minutes away and I let them know it would take me 20 minutes to arrive. They refused to go to my house. I called AHS. They said any agreements made between the contractor and the customer isn't their concern and as long as the contractor contacts the customer within 48 hours they will not give you another contractor.

Knowledgeable, helpful technician fixed the dishwasher. Job well done.

We recently filed a claim with American Home Shield because of the light switch for the light on the fan and the living room. I turned it on after I've been here just a few days and it popped, made a loud sound. I called Home Shield and they sent a gentleman out and he was really fun. He put in a new switch, he said they didn't charge it out. And then about 3 or 4 days later, it popped again. This time, smoke came out of the light. So I called and they said it wasn't covered by the warranty because it was a light fixture that had to be replaced on the fan, and someone had put in a bulb that was 100 watts, which was too hot for it. But they got here right away. They were very nice and worked carefully and did everything they could to make it work as quickly as possible. They took the wire out and they waived the service call fee, but they couldn't pay for the light fixture because that wasn't covered by the warranty. But overall that's a good experience when you have to go do something like that.

They installed defective Water Softener, then refused to have their contractor return and fix problem. Poor customer service even at executive level.

I called on 9/24/14 to cancel my policy. They told me that I had to speak to the retention department, and the hold would be over 15 minutes. Told them I could not tie up my phone, so they sent an internal email to this department to contact me. The next day I was contacted but missed their call. I called back, on the 26th to no avail. On 10/7/14 I discovered I had been charged for the next month's premium, so I called again. Travis said I should get a call within 24 hours by the retention department, and he would follow up the next day. 10/8/14, I received no call from either the retention department or Travis. I called my bank to dispute the charge.

We have had AHS for almost 6 years and had some regular issues with our A/C. We got a new A/C that was installed by an AHS contractor and service was excellent. Forward two years and there was a new contractor for a sudden issue with our A/C. My wife and I were a little worried because we had such good service from the previous contractor. Our worries were for naught though. The contractors were timely and performed excellent service. The contractor even took the time to speak to us about what may have caused the problem, instead of just fixing the A/C and leaving.

We had our coils replaced in our upstairs air conditioner. We called AHS on a Friday afternoon and were contacted within 20 minutes by a local company that had been contacted by AHS and they were at my home first thing Saturday morning at 8:00 am. The technician assessed the problem and was ready and equipt with what he needed to fix my air condition. He was in and out of my home within 2 hours.

Everything is okay with American Home Shield's service. There's no problem. We submit our claims online. The contractors are all okay. After they do the repairs, the appliances are working good. They are a good company.

AHS has given us back more than we have paid in over the years. They gave us a whole new furnace and refrigerator. They have performed numerous repairs on our old dishwasher. Everything was done quickly and with respect.

I've been a member of AHS for several years. In fact I have two properties with AHS. AHS has always responded to all my requests promptly and efficiently. All the service contractors have been professional and thorough. Anyone who owns a house really should have AHS Warranty service.

We just recently had a hot water heater go out. The contractor was able to come early on a Saturday morning and was able to replace the hot water heater the first of the week. They were very courteous and kept all of their work very clean and neat.

AHS responded immediately to our need and came through with a replacement appliance very quickly. They were reliable and courteous and understood the urgent need for a response.

My last call to American Home Shield was regarding plumbing issues. The agent was excellent. She helped resolved some confusion regarding my account number as well as clarified my request for service. The contractor arrived on the day expected and on time. This type of service relieves any worries about arranging repairs in my home!

Two weeks ago or so, one of the knobs broke off the control panel. That was the first problem that we had with the clothes dryer for over 20 years. So we put a claim in, and the local Sears guy came out and analyzed everything and said that we can't find the part. So, the information was passed on to their central office and the office decided to replace the dryer. We got a notice that the dryer would be replaced and a technician was assigned.

I agree with the fact that American Home Shield, in most cases, uses inferior contractors and replaces covered items with inferior replacement items. But the last straw is trying to cancel a warranty. They will answer the phone if you want to buy a warranty but I was placed on hold for more than 70 minutes trying to cancel my warranty before it renewed. Their customer service is horrendous. I have used/referred them to customers in the past, but I never will again!!!! This company shows the worst business practices of insurance companies. They love taking premiums, they hate and avoid paying claims.

I have very good experience with American Home Shield. I feel the security. Whenever we need them, whenever we had problems, they solve it immediately and the vendors would come right away. Everybody is good, the whole team and work. The reps are always courteous and the contractors are also good. I recommend AHS to my friends.

We filed 2 or 3 claims and one was the air conditioner and American Home Shield hired really bad contractors every time. We had to have the AC repaired every year because they could never get it right. That was not something we were very happy with. We never had a problem submitting a claim, other than they changed what they covered a couple of times. Most of the contractors were really good. And they did listen to us when we told them that we did not want a particular contractor back. So, they did a pretty good job of that. Other than the air conditioner, they fixed everything right. But they never got the air conditioner right so we switched our service to someone else.

My experience with American Home Shield has been nothing but excellent. If I needed to report or file a claim, it might be 11 o’clock at night that I’ve had to report, I can get online and do it and then they call me the next day. All the girls that I've ever talked to are nothing but sweet, understanding and very, very courteous. The only thing that I ever had a problem with was that my ice maker went out twice and the first time they sent out Sears and the man was not very friendly. He looked at it, ordered the part, came back, was still not very friendly.

The most recent claim was not really a claim, but it’s been fixed fine. However we had one issue a year ago and it took five times for them to come out, and we kept getting charged. And they say the electrician would come out so they have to charge us again. It was a big hassle but it all got straightened out. Everything has always been good except that one episode.

Love the ease of the website. If I have to call in...the customer service is always great. You have the best contractors!!

Nice Air did an outstanding job repairing our Air Conditioner.

I went online and submitted a claim with American Home Shield and they got back with me. It was an easy process. I was here when they came and they were very knowledgeable, took their shoes off, did the work, and showed me what was wrong. Performance since the repair is perfect, not any problems at all. It was a good experience for me. I would recommend AHS.

We have attempted to use AHS twice and have to fight and argue to get what the sales pitch describes. I am canceling my contract and advising anyone else to run from AHS. If you have any doubts about what I am saying, try to contact customer service and see how long you are on hold.

My dryer wasn't working. It was going around but it wasn't heating. American Home Shield came and fixed it. The repairman was very good.

Overall my experience with American Home Shield has been positive. I had to turn in two service requests pretty much right together. I had an issue with my hot water heater and then I had a water leak in where the hot water heater was. Those were very easily taken care of and very quick, and had no issues so I was very pleased with that.

I came home from work and there was water coming out of the ceiling. We built it but my house is 16 years old and it was the original water heater. I found out how to turn the water off and then I called American Home Shield. They have been absolutely fabulous. But I'm not happy with the plumber that had been here. I called to let AHS know that they probably don't want to use that plumbing company anymore. The guy who came out had no intention of working at all. After he could sit at my dining room table and the air conditioning to do his paperwork... he then told me that he wasn't gonna do it that day. I was very upset and my son, whose girlfriend had just come in from out of town, and they had no hot water the whole time they were here. This happened on a Wednesday evening, and we went until Saturday without hot water. I was very disappointed with the plumbing company.

AHS has the worst customer service of any company I have ever dealt with. Every time you speak with an AHS representative, we get told a different story. The last representative we spoke with on Tuesday, October 7, 2014 actually said we should not complain about not hot having water for 2 days, because he had to go 3 weeks without hot water. It is impossible to speak to anyone who knows the policies and can actually help the paying customers. Our Water Heater went out on Sunday, October 5th, 2014.

When the problem started, my son was gonna take a shower when I noticed my ceiling was leaking. So I called American Home Shield (about two months later because I forgot I actually had it lol). When I called, I thought maybe I would have had to explain what was going on, and I didn’t. It was just awesome. The contractor was very courteous. When he came in, he removed his shoes. I have hardwood floors so I told him there was no need but he wanted to do it anyway. I told him where it was at. He was like “No problem - I'll take care of it.” And I thought maybe he wanted me to stay up there with him. He was just like “Ma'am, it’s up to you. I just want you to be comfortable.” I honestly didn't expect that he wanted me to be comfortable in my own home.

Submitting a claim to American Home Shield was excellent. We had an AC problem. Communicating with their reps was also excellent. We turned in the claim on Friday. The contractor called back within an hour and they scheduled an appointment for Monday. It now works okay. It was repaired properly. We've found the service to be excellent. We also had an issue about six weeks ago but with our ice box. They repaired it twice. It didn't work and the third time they replaced the ice box, so our service with them has been excellent. We've been customers for years. We recommended many customers to them.

The experience was rather good. The timeline was respected. The contractor was courteous. Customer service was polite and made us understand what was covered and why.

10/16 - Received replacement refrigerator. American Home Shield allowed me to upgrade (pay additional cost) when ordering replacement refrigerator, and their representative appologized for the delays in service. I am assured by both the company and friends and family members, that the delays that I experienced are not typical of service provided by American Home Shield. While the experience was long & with frustration, I must say that in the end, I am satisfied with the results. The Case Manager assigned to my case was very nice.

We've been with American Home Shield for years and years, and each year we continue to renew and we're well satisfied. We had a problem with the pool pump and there was no problem submitting the claim. We always request for Reflections and they always do an excellent job. The service people are very informed. I haven't had any problem with the pool pump after the repair. It's working all right.

My experience with AHS is that their contractors show up on time, are clean and they get the job done. Since I joined, I have their plumbing & air conditioning contractors and they also replaced my 75-gallon water heater. I am satisfied with their service and glad I joined the program.

American Home Shield were supposed to come out last Friday and no one ever came. It wasn't an emergency so I called and left a message but they never came. Prior to this though, everything had been fine with them. My toilet was not flushing properly and they had come out once before and repaired whatever was on the inside that needed to be done. And then I noticed that it's doing it again so I wanted someone to come out while I was still within that window of repairs. With the exception of this last when they didn't show up, everything has been fine. I had a wonderful experience. American Home Shield was great and interacting with their sales representatives was always positive. I usually do everything online and they get back to me very promptly. They're very efficient. I'm renewing my contract.

My experiences with AHS have always been positive. As a former realtor, I highly recommended this policy to all my clients. I never had a client that bought a pre-existing home NOT purchase this policy. Now, as a single woman, I definitely have this policy and would not consider NOT having it.

AHS has helped me 3 times within a few days in summer. My AC went out and due to the fact that I have two dogs and live in the desert, they had someone at my house in no time. I have actually now contracted my service with this company since they were so reliable. I tell everyone I know that is a homeowner that they too should purchase AHS. I am very happy with your service!

Contractor (MS appliance) was professional and timely from initial visit to ordering parts and installing them for my oven door. He was clean and knowledgeable.

I have rarely had a problem with AHS; from the time that I make the request (I always used the online portal) to the usually immediate response from a contractor, to the completion of the issue, I have been pleased. I have had a water heater replaced, maintenance done on my AC, my ceiling fan repaired, and various other issues that arise when owning a home. Their customer service reps work with you if you need to make a change in appointment or even a contractor, and their deductibles/out-of-pocket costs over the last fifteen years have only arisen nominally.

The dishwasher broke in May. This is October. Since May, AHS has sent 5 different vendors to try and fix it. It has never been fixed and since May I have been washing dishes by hand, eating off of paper plates or eating out. AHS finally said they would replace it, but guess what? My dishwasher is STAINLESS. AHS considers stainless a color and will only replace with black or white. They are only willing to give me 2/3's the cost of replacing my dishwasher, which was new last October. There is much more to this story, but suffice to say that I will NEVER have an AHS policy ever again.

On September 26, 2014 I called AHS to report a problem with my washing machine. The washer, in the spin cycle, was making a horrible loud screeching sound. After I made 3 calls a repair company finally responded and sent out a "repairman" on September 30, 2014. The repairman was rude from the start, and did not communicate well until the end when he said that this was too big of a job for him and he would report the problem to his supervisor and I would hear back from the insurance company. Several days passed and I received no call.

When I filed a claim it took a while for the service guy to show up because he was busy with some other jobs. But finally, they came and the problem was solved. There was no problem submitting the claim. The only thing is getting in contact with somebody from American Home Shield which is very difficult. It's not a consumer friendly number. You have to constantly wait and listen to all kinds of messages and music. And after about 15 or 20 minutes if you're lucky, you'll get somebody on the line. There's this constant hassle that I have to again pick up the phone, dial the number, call somebody and explain and it will take another 30 minutes of my time. And that's the annoying part.

My husband called for service on Monday 09/29/14 due to freezer issues. The service tech came out and said parts needed to be ordered and they'd be in on Thursday 10/02/14. We followed up on Friday 10/03/14 and again on Monday 10/06/14. We had to keep following up because American Home Shield did not follow up with us or call us back when they said they would. Because the parts were never ordered until one week later, Monday (10/06/14), all of our food went bad. We have 3 boys. Eating out every night is not an option. Over $300 worth of food was thrown away.

I have never had worse customer service! I put in a service request for my furnace which is not turning on. 24 hours later no communication from them, when I call they said I was on my own to find a provider because they couldn't. The first provider I called said they could come out today but they were leary of working with American Home Shield for payment. It turns out American Home Shield was not truthful about not finding a provider they just didn't call to find one. Not worth the money! Don't be fooled by their fancy website etc.

My most recent claim was for some plumbing under my sink. Everything went really smooth with their claims rep. I called to make the appointment and got a name and the guy called me the next day. Then the guy who came out had it fixed in five minutes. He was real good about it. He came in and diagnosed it and fixed it real quick and he was out the door in half hour total. I've had two claims that I can think of with American Home Shield. Both of them had been taken care of expeditiously and the people that came out and did the work were good. I recommend them all the time.

The most recent claim I made with American Home Shield was one that we actually had someone come out and work on today. We hadn't had any previous problems; it was just something that started happening over the last week or so. We went online to file the claim. My interactions with the contractor overall was pretty positive. But what we do normally find is when the contractors come out, there are often things that aren't covered that we get charged for, which is again the case today. We are kind of leery about that now that usually what they find they say they don’t cover, and so we still have to pay $75 but then also whatever their fee is on top of that. At that point, we'll start weighing whether or not the home warranty insurance is actually working. Overall, American Home Shield is user-friendly, but I'm less confident with the contractors.

I would like to thank the customer service dept. at American Home Shield for taking care of my AC issue. The 1st AC company did not see/notice/realize that one of the lines had a leak. Their tech filled the unit with Freon (temporary fix/band-aid). The 2nd company, TexAire, had to be sent out and correct the problem 2 months later once all of the Freon had leaked out.

These are the worst people to deal with their lack of customer service is incredible. I purchased my home October 31 2013. The seller a consumer paid $435 for my home warranty. In November of 2013 I made a service call because the heater would not come on. The tech came out and finally got it working, he said that I needed a thermostat. He told me to buy one and call and they would put it in. The contractors name was Air Pro. The air conditioning would not come on with thermostat again so I had already bought a thermostat and called back a different contractor was called.

09/27/14 - AC Breaks down. I call AHS immediately. 9/29/14 noon, Repairman states it's the compressor is broken and will be ordered. 9/29/14 6pm, I called AHS to get an estimated date of completion, they state it would take 7-10 days. I told them we were at 100 degree weather that it was unacceptable. They said that their rules state is had to be 105 F for them to expedite the parts. I asked the source of that statement, they say that it was at their discretion. They asked me if I wanted to cash out and find a repair company that would do it sooner, and I said depending on what they would be offering. They told me that they would order the part and that the cash out dept would call me to give me an offer in 2 days. They stated that if I cashed out I would be responsible for the shipping of the part back to the warehouse. I said OK. I asked them several times that if getting an offer would stop the part ordering process and they said no.

We had filed a claim earlier before this recent one and a guy came out and fixed it. The new part he put in wasn't actually the part that we needed, so the dishwasher was still messing up. So he bought another piece that he put in and now it works. It was almost like a trial and error but he was very courteous and well dressed. It didn't take him long once he figured it out and we did a couple of washes and he said to let him know how it works. We told him that everything was working good and we had no problems at all. He knew what he was doing. So my overall experience with American Home Shield is wonderful. Every time we called and asked to get something fixed, they have been right on the spot and helped out immensely.

This is my second time having American Home Shield. They are normally ok with responded to the consumer needs but this time I have had the worst experience. My plumbing started leaking so I called them. They sent out a company that automatically made a diagnosis without even running the water. They diagnosed the link but had the wrong spot. I tried to tell American Home Shield what happen so that offered me a second opinion. They sent me the new contractors info, come to find out it was the exact same company as before.

Every service call and experience that I have had with AHS has been exceptional. Believe me there have been many - two refrigerators, water heater, garbage disposal, microwave, oven, HVAC. My home warranty is something I would not do without and highly recommend.

My most recent claim was for the AC. The motor broke but everything was great. Everything went smoothly when I submitted the claim. The service was satisfactory and everything is working as promised.

My issue was resolved spectacularly! After posting ON THIS SITE things really started going right. AHS responded to my post and within days a second opinion repairman was scheduled & he confirmed the 1st one's finding (that the washer needs to be replaced). AHS then contacted me immediately for the update.

The problem started probably a week ago and it was a leaky shower head in my bathroom. I had no previous work done to it. Once the leak started dripping worse, I contacted American Home Shield. I submitted my claim online. It was very easy to do. My husband said the contractor was very nice, knowledgeable and got the work done and cleaned up the area where he was at. After the repair, the showerhead was excellent - it was beautiful.

I was having a problem with the bathroom commode about a month ago and contacted American Home Shield. My wife was said the people that came to repair were nice. They called on the way to tell her what time they’d be here. After the repair, the commode no longer flushes on its own. American Home Shield was wonderful. I actually recommend them to my friends.

My last experience was great. Of all Home Warranty companies American Home Shield is the best in the business. This was the first time in 16 years I have put in a claim for something and received a call from the contractor the same day (The Claim Was Made) to set up an appointment. The contractor was on time and the problem was solved. By the way, your Customer Service is very courteous and helpful.

I filed a claim online for my air-condition. They were very prompt and did a very good job. They always do a good job and I would certainly recommend AHS.

Our experience with American Home Shield has been really good. My refrigerator was giving me problems for about 6 months and finally after many attempts to fix it, they replaced it, which was really great. Everything is fine on the American Home Shield side. I constantly recommend them especially to a lot of single women that don't have a man in their house. And just for a small fee, you have a guarantee of everything being okay in your house.

My most recent claim with American Home Shield was about a month ago. No problem submitting the claim, as well as with the people who come and do the work, except right now the man is here fixing the air conditioner and he tells me that they don’t pay for certain things. Other than that, I have had no problem. They come when you call. That’s the great part, especially when you’re dealing with something that you need. I feel comfortable that I can just call and have it fixed.

So far American Home Shield has been great. I have had no problems at all. My daughter is in real estate and she highly recommended it. They use AHS all the time, and so I did. We have a fairly new home, so I wasn't expecting anything for quite a while but in fact we did have a claim not real long after we bought the plan. So thank goodness I have AHS.

The microwave wasn't responding very well, that when I pressed on it, the panel got pushed in and there's no way to push it back into place. So I called American Home Shield to see if somebody could come out and fix that for me. Their reps were always very polite, they have very good customer service, so that's great. It's just disappointing that they chose not to cover the parts that I thought they should cover. The contractor they sent was fine. He was personable and I think that they had to reschedule because he was sick one day, so it took two days to get him out there. That was disappointing, other than the fact that AHS wouldn't cover some things and I frankly do not have the time and energy to contest it but I really do think they should cover it. After American Home Shield declined it, I still need the work done, so I called the technician company and they just never called me back. I didn't think that was good customer service. So I still have a broken microwave.

American Home Shield has been absolutely great. They are very responsive and supportive of the process to open a claim and close a claim, either for repair or for replacement of the warranty product. It's a good company and the rate for the premium is affordable, and the terms and conditions are reasonable. Been an American Home Shield customer for several years. Overall, AHS has been proactive, responsible, professional, and they pay attention to details.

Most of the AHS Agents are not very helpful and rude. I recently had an issue with your contractors that was supposed to fix and finish all the works for my AC. I brought it up to one of your agents and she wasn't very helpful and was rude. Didn't even try to help me resolve my problem. What kind of service am I paying for every month? I'm very dissatisfied with the service that I'm getting especially from your agents who speaks with the customers over the phone. For this reason, I'm looking into not renewing my contract with your company next time unless all this has been rectified. I was left to deal with my AC issues with your recommended contractor all by myself which supposedly AHS should still be taking care of it because it is still part of the original problem to begin with. The contractor has not finished their job yet. AHS and your contractors are apparently not communicating with each other with its work progress and anything that still pending and needs to be done. Thanks a lot.

I'm satisfied with American Home Shield. Now the hardest part is if we have something that's an emergency, sometimes it has to take a while to get that escalated, like I had a house with a pipe broken so the water was turned off. It was a weekend and they told us it wasn't an emergency. If I could submit a claim online, it's easy, but the last time I had an air conditioning problem and I called them the wait was kind of long but their representatives are wonderful. They're always very nice and very helpful. Also, I've had really good luck with contractors they send out. I've been very happy.

We have a couple rental houses and we had some air conditioning unit and electrical problems so we called in to submit claims. I wasn't real pleased with the electrical person because I felt like they overcharged me. As a consumer with American Home Shield I'm concerned about the people that they use, and they only use certain people. It's like they protect the people that they're paying instead of the person that's paying them for the service, which is me.

Tried 4 times yesterday to talk to an agent to cancel my contract that is due in November. Was on hold for at least an hour. The only time I could talk to some one was if I wanted to purchase a contract- but they could not handle a cancellation process. I have been a client for 10 years and to be treated this way is, well there is no excuse. I WANT TO CANCEL. PERIOD.

I’m very angry with American Home Shield. I had a broken toilet bowl and when the person came out to repair it, they said it wasn’t normal wear and tear and they denied the claim. They either lied to whoever came out from the plumbing company, or to me or to American Home Shield. I don’t know who did what, but they basically lied and I was denied the claim.

I cancelled this contract on 7/28 with Courtney. She told me a retention rep would contact me. They left a voicemail a few days later. I called twice that week at 8008581922 and heard a message hold time greater than 15 minutes, hold much greater was not said. I hung up. I called AHS again (they had record of my call on 7/28 to cancel account) and was told you can't cancel because the retention department has to cancel, calling customer rep isn't sufficient. Imagine that!!! I sent an e-mail on their website 8/30 (no response) again after they took another payment on 8/29. I had to cancel debit card and file a dispute with my bank.

AHS are very good. I'm very pleased with the service. It's a very good service for the money that we're paying. We've had a couple of problems ever since we signed up with them and it was well worth it for us so far. We had a problem and they fixed it. I'd recommend them.

I have not had any bad experiences with American Home Shield. My recent claim was for my air conditioning. It was a maintenance deal that we pay for twice a year. When he came to check the system out, he found a burnt plug and a burnt receptacle up in the attic, so he went ahead and replaced that. I'm glad he found it coz it could have caused a fire.

AHS stiffed me. The shower valve was leaking. AHS denied coverage. Plumber is rude to my 80 year old father and leaves the job site mad because AHS said he was supposed to call for authorization for extra work. Plumber wanted $50 cash from my father to cut a small access hole to make it easier to fix the valve. After several phone conversations and 2 weeks AHS admitted they made a mistake and said shower valve is covered. The second plumber comes out and now has a different story. Same problem is now going to cost 2 times as much $315.00 and AHS says they won't cover it. They did agree to cash me out, whatever that means. Bottom line, I missed 2 days of work and spent hours on hold and haggling with AHS. This is not worth the time and aggravation. I recommend you save your $50 a month and hire a licensed technician yourself. Note: I have been a loyal customer for 4 years. No longer, goodbye AHS.

The most recent claim we had with American Home Shield has been wonderful. The people were wonderful, responded within 24 hours, and I had no problems whatsoever. When I first started out with them, it was absolutely horrible because I have two homes. And the people they were sending were not qualified. They did damage to the house. I was ready to switch and had to fight to get the money back from the contractors they sent to have reputable local contractors come in to make some of the repairs. But once I got through that and I told them I don't want these people back and I want other people recommended in the area, things got a lot better.

American Home Shield looks after whatever I needed looked after. They’re very easy to deal with. I’d absolutely recommend them to a friend. I’ve been insured with them for five years and every time I’ve had an issue they have treated me very well. In my last claim, the contractor they sent out was good. There was a delay in the repair because they had to order some parts, but they were right on the ball and since the repair, the unit has been working great.

My experience with American Home Shield has been good and I would definitely recommend the company to others.

My wife had just noticed it was taking an extremely long amount of time to dry the clothes, and we determined it may be something wrong with the dryer. So we wanted to go ahead and get a claim filed. I did it online and American Home Shield haven’t called me back yet today. I’m still waiting to hear from them on that. Nevertheless, with my past interactions with them, everything’s been a positive experience. They are pretty good about calling you back the same day to get some type of appointment setup with them. So I was surprised that I didn’t hear anything today from them.

All expectations of the company and the contractor were satisfactorily fulfilled.

My top of the line GE microwave developed fatal issues with the inside finish and had to be replaced. Thank you for the nice job and a comparable model!

We called on an emergency water pipe break on a weekend. The water could have destroyed our walls. The AHS expedited our service call and put us in contact with the plumber. The plumber was at our house within 2 hours of the call. He was clean and completed the work quickly!

It’s a great experience so far, no complaints. The people at American Home Shield were very professional and very responsive. The contractors they sent were very good and friendly and knew what they were doing.

So far, my experience with American Home Shield is good. I've had two calls this year and it's been fine. The people that they've sent have been very professional. They come when they said they would. They've done what they said they would do. I'm pleased so far. They're excellent.

I’m satisfied with the service provided by American Home Shield. I went online to submit a claim and answered the questions. I received a work order number and they called me back within probably 2 hours. The contractor they sent was good to work with, professional and seems to know what he was talking about. It was a good experience.

I had a range that I need fixing. It was easy submitting the claim. I called in to the customer service office and had the service ordered. The contractor was good. They had all my details and information and within a day they had technician come and take a look. They're great. The technician thought he had to order some part but when he eventually came back to fix it, he found out the amount of work needed to fix the range so, he wasn't able to fix it. He contacted American Home Shield and had to replace the unit. I had an excellent experience.

I called AHS because the water is leaking from the roof. The person that took my information sent somebody out. The guy was nice, he took care of it and my roof is not leaking anymore. But I had a problem with my hot water heater before and they wanted $1000 for an upgrade and to put the stuff in. I don't think that was fair. That's what I've been dealing with AHS for about 20 years. I don't think I really knew my contract. I'm gonna try to find somebody else.

I have a couple of properties covered for several years (over 10) by American Home Shield. Unfortunately, AHS service is not what it used to be and they have developed a trend of hiring vendors with less and less experience. My recent experience involves 2 Air Conditioning service calls at 2 condos I own that occurred all within the last month.

This summer, the air conditioner was working, but then the 4th of July, we filed the claim because it wasn't producing cold air. We used the online form and the process was very straightforward. They called us within 24 hours and they serviced it in two days. We're satisfied because they were prompt and courteous.

Received a voicemail stating a reimbursement check is in the mail. Thank you. Unsure why extraordinary effort is required on my part to get this resolved though—still would like to know for future reference the criteria used to assess Section C, 2.c, the required contractual attempt of "reasonable effort to expedite emergency service" to avoid the next AHS representative only applying legalistic quotes without applying logic to a specific situation.

I work during the day - it is tremendously helpful that the service people will give you an approximate time and then call you when they are heading your way. This lets me go to work and then go home when needed and not waste time just waiting, like I have to do for the Cable company!

Wonderful service and my ice maker was quickly repaired. I've had nothing but positive interaction with AHS.

I have had AHS before and they were easy to use and a great thing to have with the purchase of our last home. We decided we had a great experience before but, unfortunately, this time has been a nightmare. They are not honoring their contracts (that you get after you pay) not only with service but they are not honoring their cancellation policy either. My contractor stated they seem to be doing a lot of denying when it should be covered within the contract limits. He told me I am better off paying out of pocket.

AHS has always been a valued part of our home budget process. The ability to call and/or use the website for scheduling services after hours or on the weekends has proven very helpful over the years. The last two occasions involved our aging air conditioner (central), which went well with the scheduling, contractor provided, fixing the problem, etc. The only "hitch" was not being able to complete the website scheduling due to some EPA issues that didn't allow us to skip the "warning" and keep going with the request... We HAD TO call and schedule the repair.

I'm very pleased with American Home Shield. As a matter of fact, I was recommending to my sister and her husband the day she had applied for it because every time something untoward happened, there was no hesitation for anybody to come here and take care of what’s here to be done.