American Home Shield Reviews

Once my claim was out of American Home Shield's hands, it went really quickly. The guy from Affordable Comfort and Construction called me and said that he was on his way. He got here and told me what the repair still needs. He ordered the stuff and came back out to fix my problem. However, we were still having trouble after that. He then found out that there was another issue on top of the one that he fixed.

The interaction with Total Air Care, the company AHS sent, was great. The AC wasn't working. It was hot and uncomfortable.The technician went beyond everything to find out what the problem was. He stayed for about 30 minutes. Now that the AC is up and running, everything is back to normal. I'm glad we got AHS. We've been using them for about five years and have never had a problem with them. We usually phone claims in and normally they get someone out right away.

We had low water pressure so I filed a claim to American Home Shield over the phone. Patriot Plumbing came out and they had very good service. The guy was very professional, he knew his job really well, was very courteous, and he did it in a timely manner. It was my first time having to call American Home Shield and it was great. I didn't have problems at all.

My dishwasher was not drying properly and my dryer was overheating so, I contacted American Home Shield. I filed a claim over the phone because I wanted to make sure I didn’t have to pay two prices for two appliances. It was fairly easy getting the claim process started and they were able to get somebody out here quicker than I expected so I had to push them out a few days. They were very efficient. The contractor that was sent out was very friendly, cordial, and respectful. I was definitely happy when somebody kinda scheduled coming out though, they're very professional. Everything is working well since the repair. We've had American Home Shield for a year and a half now. We finally had to use it and I was very happy that it worked out as well as it has.

When our dryer went out, it took about a week for American Home Shield to get somebody out to my home. While the tech got the dryer working, he didn't check to see if it was right. We had to have him come back out to deal with the issue. Still, the process of submitting the claim was easy.

I submitted two claims to American Home Shield online and I wish that there was a way I could put more information. When the contractors texted me, I felt that I wanted the ability to tell the technician about what area of the problem was so that they would make sure to have the right part. And I don’t even know if contacting them, if I provided that information, would get to the contractor. So I’m a little hesitant.

We bought the house in late October. I had someone work on the furnace because there was actually a problem with the thermostat and the furnace. Neither one worked when we bought the house. They got it going, but then it went out when we had it really cold. We called AHS and they sent a company out from the Columbus area. They told us it was a power surge issue, but they also said there would be someone else who would do a follow-up just to make sure that that was the issue.

We made a claim over the phone to American Home Shield for our air conditioning and the interaction with the rep was very good. The contractor who came out seemed knowledgeable and was able to complete the repair on the same day. Since then, the air conditioning has been working great.

I filed a claim with American Home Shield and the two people that came to my house were lousy. They came into my house like two homeless people from the street looking for a job. I'm very good-hearted person so I told them my husband, who just passed away, got a lot of tools because he was a handyman and they were welcome to use my husband’s tools. Then, they said that they needed parts and because they didn't have a vehicle, I needed to give them a ride to Lowe's. So I took them to Lowe's and they got the parts.

One of the plugs in our second bedroom broke inside and caused the whole back of our house not to have power. My wife told American Home Shield what the problem was and within a couple of days, their contractor was here. The tech who arrived was very polite and professional. He explained the situation and told me what he was gonna do. He went through every circuit in the house and checked every one of them. He then checked the fuse box at the back and he found out we had power there. Afterwards, he replaced the circuit breaker in our bathroom but then there was still no power in the other rooms.

My refrigerator was freezing over underneath the bottom shelf and I filed a claim for it online, which is easier than doing it over the phone. The tech AHS sent was very professional, knowledgeable and nice. He knew exactly what needed to be replaced and so far, it looks like he has fixed it. I'm very happy. Sometimes though, it takes up to two weeks to receive the parts, but everything else is very smooth. American Home Shield is absolutely worth the time and money.

I'm surprisingly happy with the service that I've gotten with American Home Shield. I recently made a claim to them when water from the bathtub on the second floor started pouring in all of a sudden and water came through the first-floor ceiling. I filed the claim online and it was easy. But I prefer to talk to a person and the way they handled the situation had been really good. Everyone was professional, accommodating and explained what was covered and what wasn’t. It was straightforward. We got contractors who did a good job and for the most part, they were excellent.

I had some issues with my plumbing and the contractor that American Home Shield sent out stuck the snake thing down in the drain. I thought that they were gonna drain it out because I’ve had a plumber that came out here once before and did that same thing, and three months later, I got the same thing going on. So, I was hoping for a different outlook with it when they came out, but that was what he did. And so, I just left it at that. I was kinda thinking it would’ve went a little different, but he kept telling me that it was something that was probably going on with the city line.

I filed a claim for plumbing with American Home Shield and I did it over the phone because I could not find the specifics online. The representative was okay, although I had a little trouble understanding him. I kept asking him to repeat and he got a little frustrated because I cannot understand what he was saying. It was not a great experience, but it was okay. The contractor, on the other hand, was awesome. He was very pleasant and very knowledgeable and he was on time. While the shower valves were fixed, the air conditioning was not and I’m still having issues with it. Still, the tech was able to perform the repair on the same day.

My freezer was badly frozen up inside and the ice maker wasn’t working. I filed a claim with AHS online and it’s a little bit difficult to figure out where to submit it. It’s in a fine print, way down at the bottom of the page. But once I figured it out the first time, then I know where to go. The contractor was great. He was there promptly, took care of it quickly and was really professional guy. Things have also been working great since then.

The blower went out on my back AC so I called the number that American Home Shield told me to call. I got a service contract with a local contractor and they are part of American Home Shield. I asked for them and I got them. I had cut the unit off and it had cooled off. The capacitor was getting overheated and kicking out and by the time the guy got here, it had a chance to cool off, so he couldn’t find the problem. The unit ran that day but it happened again the next night and in the morning, I called American Home Shield again. They rebooted the request and the contractor came back out. I had left it down and they were able to find the capacitor had overheated. I’m very satisfied with the work that was done and their response.

My AC unit went out and when I called it in, the reps were nice but it took a few different techs to come out to tell me what the initial problem with the unit was. The first one told me that it was the batteries in the thermostat and to me, he didn’t have time. I told him that I didn’t pay $75 for him to tell me about a $6 battery. The second one came at midnight and he didn’t leave until after 2 o’clock in the morning. He said it was sparking fire. He showed me where it was being sparked off and he changed that piece, but not even the next afternoon, it was still doing the same thing, so I called and AHS sent out somebody else who said the furnace has gone out.

I just bought the house and wanted to get the house rekeyed because I wanted to make sure that we’re the only ones that had keys to the house. I filed a claim with American Home Shield over the phone and the interactions I had with their rep was awesome. They called me and told me the contractor would be out, and then they told me that he was on the way. I was very up-to-date on when the contractor would be here and was informed 100% of the way. The guy that showed up helped me out a lot and he was very knowledgeable about his part of the trade. He was very trustworthy and everything that he did was great.

I'm pretty miffed with American Home Shield right now. The dishwasher wasn’t pumping out the water at the end of a cycle, and the pump, the tube, and the control unit were replaced. The 2 Bald Guys have been out five times and they told American Home Shield there was nothing else they could do. American Home Shield said they wanted a second opinion and they sent out a guy from Sears. And now, they're gonna change something that was already been changed once. The 2 Bald Guys' repair service was wonderful. But we could not understand the Sears guy. His English was very poor.

There was a plumbing leak in my basement and I called American Home Shield to have a plumber come out. I felt good about how their reps handled the situation. Within a couple of hours, the contractor came out and he was very professional and the service that he provided was really good. He spent time explaining what needed to happen and fixed the problem. He also identified a few other things down the road that could’ve been improved. The issue needs some follow-up at some point as there are other items that need to be fixed but that’s outside the service. Other than that, I would recommend American Home Shield.

The dryer started to take longer runs and take an extremely long time. It would take all day and it wouldn't dry. It was also making a loud racket. When I called American Home Shield to file the claim, the rep was good and took down the information. AHS sent somebody over who said it was my fault and I wasn't caring for it properly. This was the first time that somebody came over and tried to point a finger at me, which was very unusual. This guy came late and was very unprofessional. When he talked to me, he didn't give me any indication. He thought that the reason it wasn't working was something that I did, except it was wear and tear. It turned out that American Home Shield didn't want to pay for it because they thought it was poor care on my part, which was not true.

We just purchased the house in December and we have been with American Home Shield for two months. My most recent claim was for a water heater problem. It was leaking water from the pressure valve. I submitted the claim online and it was very convenient. The technician came two times to try to fix the issue but the valve was overheating. We couldn’t even touch it. A good amount of water was also coming out of the pipe. It was really a problem but Diamond Plumbing was good and the technician was great. He came whenever I requested and he came three times. The third time was the day he replaced it and it was a great experience from the get-go.

My thermostat quit working and so I called American Home Shield. The rep I spoke with was very professional and Piedmont Mechanical Contractors was sent out. The technician that came out was very good. That'd been raining out, so he made sure his feet were covered. He said it was a bad thermostat and had to replace it and rewire it. He did a really good job. The only thing is when we moved, AHS is still sending past due on my other account, which we haven't been there in a month so I don't know how to address that. But it was a fine experience.

I wasn’t getting any heat so I made my claim to American Home Shield online. This was easier than trying to call them. When I call, it takes a while to get through. You need a lot of steps to go through to get to talk to somebody. AHS contracted World Class ACa and until the techs showed up, I had to get the electric blanket out. The guys who came were great.

The solenoid that switched back and forth between the air conditioning unit failed. The unit was only heating the house if I turn the emergency heat or the electric heat strip on. It wasn't working on heat pump mode, and unfortunately, it was during the wintertime. But everything came together promptly once I filed a claim with American Home Shield. I had a technician out who went for a couple of days, and they ordered the part. The last time that the tech came out, he was very thorough. Everything is working fine now.

I called American Home Shield for a claim and they actually took care of it pretty quickly. But this was followed by a long drawn out process. I had my own heat and air conditioning electric person who personally diagnosed the problem. I told AHS exactly what the problem was. I had to get two different companies to come out to evaluate the problem then to finally get it fixed. The first contractor who came out couldn’t even deal with the dampers and that was a waste of time. After that, they sent somebody else out.

Sometimes the wait to get a operator with AHS is a little time-consuming. But they reach out within 24 hours and the contractors are very nice and professional as well. We filed a claim for our washer that was not turning and they ended saying that the washer couldn’t be repaired or it would take more to fix it than it was worth. So they damaged it out and I'm waiting now for reimbursement on the washer I purchased. I returned the receipt online. AHS had been a wonderful experience. I'm glad we have that service on our home, that it makes it easy that when something happens that you could just pick up a phone or go on the internet and make the claim, and then someone calls you, and from there it's on them.

The motor in our air handler had burned up and I called American Home Shield to file a claim. The rep that I talked to was polite and she made it very easy to do. Dynamic Air Flow came out the next day to see what the problem was, but the motor didn’t get replaced. They replaced the motor in the air handler, and I’m getting ready to call them again because the heat pump won’t shut off and it just stays on, and that is what may have burned up the motor in the air handler. Nonetheless, the tech that came was very polite and he came out on a Sunday, his day-off, to make sure that we had heat.

We had some clogged pipes that caused backing up into our house. I submitted a claim with American Home Shield online and their website was laid out very well. Whenever I submit a claim, I get an email notification right afterwards informing me of the company information. Everything is then set up with the contractor within 24 hours. We got a great guy for our issue with the pipes and he informed us that the flushable wipes are not actually flushable, and that’s what was clogging our pipes. He gave us little tips on certain things to do.

My air conditioner quit working and American Home Shield's contractor replaced my thermostat. Everybody at AHS was prompt and the repair got scheduled the next day. The gentleman called me and told me that he was on his way. He was able to diagnose the problem immediately and he fixed it. The air conditioner worked and it was a wonderful experience. I'm a Realtor and I never had a home warranty before. But when I got one and I've had things go wrong, they fixed them. So, the experience has been good. It's 100% valuable and in every real estate transaction I perform, I either have one bought or I pay for one. I don't require my clients to have one, but I strongly suggest that they should.

The pan under the AC was filling up and it was overflowing into the ceiling. I submitted a claim with American Home Shield online and navigating through their website was very easy. It took a while to get a contractor dispatched out, which was about three weeks because they were very busy. But when the contractor arrived, they were very nice and professional. They came out at three different times over the course of four months to figure out what the problem was. And they came out for free the next two times. The performance of the AC has not been 100% perfect though. They had to put in four new parts and AHS covered that. And now, it’s working perfectly fine. Having a warranty for my property is very valuable since things are covered. So, when something breaks, we can put in a request and have it fixed through them.

I used American Home Shield's website to submit my latest claim and somebody got back to me quickly. The appointment lady called me to make the appointment and everything was fixed in two days. The issue was regarding my plumbing, wherein I had a faucet and a toilet leaking. The plumbing guy that came out was not that friendly but he was professional. They fixed things quickly. After two weeks, everything works fine. So, that is very good.

It's been an outstanding experience with American Home Shield every time. When we had a squealing exhaust motor on our furnace, I submitted a claim online and it was easy navigating their website. The tech from Johnson Heating & Cooling came and inspected it. He determined that it was still functional and a replacement was not needed at that time. He did an excellent job of explaining the warranty process, and also what the issues were and what to look for. I was satisfied with the outstanding job he did. He was very straightforward and made everything very easy. From the people we've had in and out of our house in the past year, Johnson Heating & Cooling's techs were definitely the best.

I’ve had American Home Shield since 2015. There was a time when had a problem with my water heater and the icemaker on my refrigerator. Whenever I call them, they make an appointment right away with whatever company they are contracted with that addresses the issue. Usually, someone comes within 48 hours, sometimes sooner, but no later than that. When I submit a claim through the phone, I don’t ever seem to get the feeling that I am an inconvenience whenever I've spoken with the reps. They are always very upbeat and wanting to resolve whatever my issue is.

American Home Shield's website was user-friendly and easy to navigate through. I submitted a claim for a water leak and they gave me a two-day timeframe for the contractor to come out. The contractor was professional and met expectations. He had to put in a new piece of pipe and he had the parts he needed. I had no water in the whole house for three days before the repair happened. But everything is performing well so far. Having AHS is very valuable. If I had to call in technicians every single moment, I would have paid a lot more than a $75 service fee.

I'm happy to have American Home Shield. They have more than you pay for. I referred them to homeowners I know when they told me they needed a home warranty. When I have a claim, I do it over the phone with AHS and it goes pretty well. I would speak with a rep and they'd get someone to call me. I'd take the call and we'd set the date and time. I called AHS when my furnace was not working. We would turn the thermostat on and set it at a given temperature. It would go for hours and days but it would not come on. AHS sent out K & W Heating And Air. Their guy went in, looked at the furnace and made an assessment. He said that there was a switch going bad. He replaced the switch and the furnace has been running. I think it still has a bit of a problem, but for the most part, the technician worked out the most recent bug on it.

The garage door had gotten loose and wouldn't open. We contacted American Home Shield on the phone and asked them for a service request. It was very seamless and it wasn’t too long before the contractor came. The tech was very patient and thorough. He took the time to explain to me what was wrong and how to fix it. I was very satisfied with him. The garage door has been great since. And as far as our experience with AHS, they're doing fine.

If I could give them ZERO stars, I would! I have been chasing a reimbursement check since December of 2018. Every time I call them, they keep pushing me away saying my check is in the mail. Today, a representative says, it doesn’t look like we processed a reimbursement for you, after I requested to speak with a manager, he hung up on me! They are horrible liars and scammers!

I am extremely upset and disappointed by the level of service provided and lack of responsibility American Home Shield has taken. Here is my story: On Feb 8th, I called in a request to fix a small leak in our clothes washer. Feb 12th, Dan Gleason Appliance repair in AZ came to my home to inspect. Said "easy fix" and ordered a part. Feb 20th, came back to my home to install. Feb 22nd - came home from work to a FLOOD in my house coming from the washer! Damage done: There is water in the laundry room, linen closet, under the stairwell, in the garage, and in the half bath, which mean the water went through the walls and into the other rooms.

When I had a problem with the garbage disposal unit, I called American Home Shield to submit a claim for repair and they quickly dispatched the contractor, Abe’s Plumbing. The tech was fine when he arrived and the garbage disposal unit has been working fine since the repair. But when I had an issue with the dishwasher, AHS did nothing. They claimed that the reason my dishwasher wasn’t working was that it had gotten infested with insects and insect infestation was not covered by the warranty. They said that there was a dead roach in the electronics of the dishwasher. But we don’t know whether that happened before or after the dishwasher stopped working. I needed to buy a new dishwasher instead. But other than that, I’ve used other home warranty companies and AHS is a bit better than some of them.

My family moved into our very first home back in September of 2018, a few months went by and started having electrical issues. I requested Service from AHS. Paid the $75 service fee. Electrician arrived and explained to my girlfriend that our washer and dryer were wired in the same circuit as my living room and kitchen. Electrician proceeded to disconnect our washer and dryer from that circuit, told us he would contact us and provide our next steps.

Made a service request on 2/22/19 and was assigned a previous contractor who lied about the problem with ac. Called and cancelled request with real person at AHS and requested a different contractor. This happened 3 times. Each time I was told they would find a different contractor for me. Each time the same contractor was assigned...ughhh! Finally, on the fourth service request and no heat I settled for the contractor. Well, guess what??? I was charged for 4 service visits at $75 a pop. Called to request reimbursement and was told first they have to verify the number of services provided by contractor and then it would take 14 to 21 days to get my money back! Trying it to figure out why they can draft my act in 24 hours but it takes 14-21 to give my money back!!! Horrible customer service and ridiculous policies! I don’t recommend AHS and will cancel my policy ASAP!

I called American Home Shield when I was having problems with the AC unit, and it took two days for the contractor to come out. The contractor did a good job. He fixed the AC and had it running back up again in no time. Everything was fine.

My air conditioning has no power in it. I'm in a third floor condo in Florida and it has been very warm so we had to have the air conditioning running. I'm getting ready to sell my condo and air conditioning is very important. I have called American Home Shield a few times about different things and their reps have always been extremely nice and very efficient.

I had problems with my oven last year and this was the fourth time that a contractor had come out for it. When I submitted a claim with American Home Shield, they sent an email back but I must have deleted it by mistake. I was gonna see my email, but I spoke to a young lady from AHS and then she emailed me the information. The guy that they sent out was very professional. He checked out the oven and said that it is old and they don't make them anymore. He also said that it needed to be replaced. I just have to call them back and let them know that I accept the oven that they offer. Everything went well, so far. And I have recommended AHS to people.

There was a problem with my refrigerator freezer and filing a claim for it over the phone with American Home Shield was a good experience. It took about a week for the contractor to come out but he was really good. I liked the way he checked out the appliance and the way he explained it to me. The refrigerator is all fixed now.

The warranty with American Home Shield came with a year with the purchase of the home but we've already renewed because the $75 copay could be the difference even if you have to replace your appliance. That is a lot of money. Then even if something can be fixed, you usually are not gonna get a repair for $75, especially on an appliance. It is like health insurance, you may not need it, but when you do, you are sure glad you have it. I usually file my claims online. I have an account so all I do is log on and put what the issue is. I usually get an email back within 24 hours. They give me the name of who’s gonna come out and say that they’re gonna call within 24 hours. Then the company calls me and I schedule an appointment with them then they come directly. The process is pretty streamlined. I haven't had an issue and I get somebody over in a timely manner.

I submitted a claim with AHS over the phone, but I was put on hold. So I started doing it online because I thought it was gonna be faster. I like the convenience of submitting claims online, but there was a piece of information that was incorrect. It was saying that my warranty had expired and I needed to renew it. I needed to talk to somebody with that because we are on auto payment and we have two houses on our property. One was showing that it was fine, while the other one was showing it wasn’t, and it was weird because they are both on the same account.

I filed a claim for my dryer through American Home Shield's website, and a guy from Coastline Appliance came. He took time to explain the work that he was doing and what was needed. Nothing was amiss.

The refrigerator wasn't keeping its temperature so I called American Home Shield. They sent out a contractor and he fixed it on the same day. Everything was good.

I had a great time on my claim with American Home Shield. The hot water on the tub wouldn’t come out and On Time Plumbing & Heating came out. Well, they’ve been here several times. Everything worked fine with this claim. But American Home Shield has also always done a fine job for me. I’ve had great response with them and the experience has been good. I will recommend. When I initially called American Home Shield for this claim, I talked to the representative and we had a good relationship too. I told him what I needed and it was taken care of immediately.

I've had American Home Shield for quite some time and they've been good. I recently filed a claim to them online and it was a really nice experience that was done in a very short time. The appointment was good as well. Gaithersburg Plumbing came to our home two days after filing the claim and they did some work on the toilet bowl. They did well and they were clear on what was needed. They explained what was supposed to be done, then they got with it and installed. Everything is okay now. It was tested and everything went well.

I have used American Home Shield twice and both times, the problem was resolved. They have been for small items but God forbid when something big goes. The reps that I speak to on the phone when I filed claims were helpful. The contractors contacted me right away and we set up an appointment. They pretty much work with me on my time. They put cloths over their shoes and were very respectful. Most recently, we had a ceiling fan that the contractor fixed and then, it just quit working. Still, it wasn’t his fault that another piece had gone out. We also had a light circuit that wasn’t working right which he fixed too. Overall, I’m happy with American Home Shield. When they say something, they do it so I put a lot of store in that.

American Home Shield had very professional reps when I called because my heater wasn't working. MJS Mechanical Services was out there on the same day. It was very fast. They installed another heater for me because the element in the one I had burnt out. They did the work in about four hours. They did a very good job. It was perfect and we've had no more issues with the heater.

The reps from American Home Shield whom I spoke to were good when I called in to submit a claim for an AC issue. It was telling me probe failure but when the person came out to fix it, he did not work on those types of air conditioners. He was great and really helpful though. He also gave me some suggestions on how to handle the problem.

Submitting the claim for the kitchen leak was very intuitive. It was just online and it took less than a minute. American Home Shield is contracted with just one company here. But luckily, they're amazing. Aladdin came and he was amazing. He walked us through it, and where he thought the leak was and he opened it. He walked us through the whole protocol, what to do next, and the following steps. It was quite detailed.

When I turned on the garbage disposal, I noticed that something was down underneath the sink. The garbage disposal was still running after I turned it off. I went back and checked, then I noticed there was water leaking through but I couldn't easily target from where. I called American Home Shield and they helped me set up an appointment with Alladin's Plumbing. The technician came and looked at the garbage disposal, but he saw that the leak was coming from my pipe. One of the packing things was broken and he replaced it.

My dryer was not heating up when I was trying to dry my clothes. I usually submitted my claims with American Home Shield over the phone and getting the claim process started was very easy. For my claim with the dryer, their response time in calling me back and getting somebody out here was good. It was a weekend, but a date for the service appointment was scheduled. The contractor sent out by Home Shield was great. The technician identified the issue quickly, explained it, and then indicated that he was gonna have to come back with a new part. He came back for a second visit, appeared to fix the issue, and the dryer worked for a bit. But now, it’s not working again. I have to reopen my claim because my issue didn’t get resolved and I hope they would sort it out. But even if my issue is still ongoing, my overall experience with Home Shield has been good so far.

Our furnace was making a loud noise and my daughter said that it sounded like a helicopter. I called American Home Shield late on a Friday and the contractor contacted me by Saturday morning. Unfortunately, at that time, I didn’t have someone to be at the house so we waited a couple of days. The gal who was answering the phone calls and returning messages was excellent. She kept me updated and she knows exactly how the program worked and what I could expect.

Our furnace wasn't working and when I submitted a claim with American Home Shield, the experience was very good. The rep, Edna, went above and beyond in helping me get someone to wind up. She got the contractor dispatched out the next morning. My son was there when the contractor come and when I got home, he told me exactly the piece that had been replaced. They explained to him what they were doing and they repaired the furnace quickly. Since the repair, everything has been functioning fine. The furnace kept me warm and that was pretty good. I was satisfied with American Home Shield's service.

I always recommend American Home Shield to everybody. There was some minor leak on the floor from the heater, so I needed to check what was going on there. American Home Shield responded fairly quickly after I submitted a claim online. I did it at night and we got a call in the morning. They didn't promise that the contractor would come the next day, but there was a cancellation, so I caught an open spot. The contractor fixed the problem, he explained, and he answered a ton of my questions which were not even related to this issue. It was about the heaters and plumbing because there is nobody to ask about that around. He was really nice and very knowledgeable.

We needed our heater since we had snow here in Tucson, and so I turned it on and it ran, then it stopped working. I called American Home Shield to set up an appointment but the company they got couldn't come until about three days. The heater then came back on so I just cancelled it. But the heater went back off again so I redid the claim. This time, it went to Ambient Air who then came and looked at it. The guy who did the initial problem-shooting was really nice and friendly. He figured out that it was a sensor issue and it wasn’t detecting the heat. They had to replace a couple of little parts, and now it’s fixed. I’m going to renew with American Home Shield before my year is over.

Aaron, the first guy from Plumbers Incorporated, came out and fixed the master shower. Then, there was a call that he had parts for the toilet, which was okay and he fixed that as well. He was a pleasant person, nice and he got to the issue. However, I had a few more items that needed to be fixed. I couldn’t turn the left hot water handle on one of the sinks in the master bathroom and that needed to be done as well as the kitchen spray. There was also the bathtub button for the Jacuzzi that was sticking and needed to be straightened out. The whole bathroom had a slow drain flow as well. I asked Aaron if he was going to look at the other items that were on the list. He said he was sorry that he could only work with what was on his phone. I said I didn’t understand because I gave a list to AHS and he was very apologetic but he could not go any further.

We had a problem with the furnace and when A&A Precision Heating & Cooling came out, the guy put up a new thermostat. He had also put in new burners at one time because the old ones were rusted out. Then the last time I contacted American Home Shield, I thought the furnace wasn't working for some reason. The thermostat was set on 73 but it dropped down to 72 and I thought it was not working. But then the room temperature dropped down to 72 and then the furnace kicked on. It started working. So everything was fine. All in all, American Home Shield is doing okay.

The filter on my swimming pool had started leaking and there was a crack on the filter so I called American Home Shield over the phone. I was on hold for a little while. It said they were experiencing a high volume of calls but once I got a hold of them, it was pretty easy. Backyard Pools came on the same day. It was pretty prompt. They assessed the situation and indicated that the size of the top part of my filter was no longer made so they ordered the larger version. Then they said that they wanted me to clean the remaining filters, that American Home Shield doesn’t pay them to do maintenance so I did that.

We had a broken garbage disposal and the problem was that it was draining into the tub. It was after hours and I called American Home Shield. I couldn’t explain the entire problem because the phone answering system won’t let me mention more than one problem. So, they called back in the morning and set up the appointment right away. AHS sent out TMD Plumbing and the contractor was very good. He had been to our house before, so he was familiar with us and the situation we had. He was extremely friendly and had the repairs done very quickly. There's a follow-up issue on one of the issues that I'm gonna talk to them about, and I’d like them to come back and take a look at fixing it. I called them directly because it’s still part of the same thing.

When our toilet was making weird sounds, I submitted a claim to American Home Shield online and within 24 hours, someone from Premium One Plumbing responded. The service was great. The tech was very professional and he cleaned everything. He was a pleasure to work with. Since the repair, our toilet has been working perfectly.

American Home Shield is great. I had a plumbing issue for which I filed a claim over the phone. That was very easy and the response time was excellent. The contractor was very professional and knowledgeable too. The problem is still ongoing but American Home Shield is done. The other part of the problem is being dealt with by my homeowners insurance.

My toilet wouldn’t stop running and I filed a claim for it over the phone with American Home Shield. It was easy and it was really fast to get somebody out here. They sent Gregory and it was not the first time that they sent that plumber out to me. He’s a good person. He’s very professional, knowledgeable and he would do his work and he leaves. My experience with American Home Shield has been good.

I saw American Home Shield’s advertisement when I was watching TV one night. I thought it would be a good idea so I decided to give it a try that night too. I have had them for a couple of months and I just added my second home with them. I have also recommended it to four other people. The first time I submitted a claim to American Home Shield was easy. It was for my dishwasher. However, the first technician did not feel like he wanted it. He tried to diagnose over the phone and when it didn’t work, he cancelled my order and I was charged another $100. American Home Shield immediately set up another contractor, Ellis Appliance, and the guy was absolutely excellent. It took him about a week as he had to order the part. It was very convenient and he worked with my schedule.

I had a water leak and I was able to submit a claim to American Home Shield with ease. I just called and they had someone call me, then a guy was sent out. He was able to narrow it down to the leak during his initial visit, which AHS covered. From that point, however, AHS didn’t cover anything. Still, he was very professional and he explained everything to me.

I tell people about American Home Shield all the time. I'm always trying to get people to buy it. Whenever we have a problem, we just normally log on to American Home Shield's website to submit our claim. Not knowing what's wrong, we would pay, and then their contractor would come out and fix it. And all of their contractors that we've used have been good. The Dill guys came out for my gas stove when one of the burners would not ignite, which turned out that there was a broken seal. And so, the gas was leaking out on one side and not going around and then igniting. It took them a long time to get the part, but we had eight burners, so it was no big deal. They were to be back out in a week, and then a week turned into three. I don't think it was their fault, though. I think they just couldn't get the part from the manufacturer.

American Home Shield has been okay as far as claims submission. I usually do it over the phone. The reps are very thorough, ask questions and listen to what I have to say. Sometimes, they go right down all the details. There was particular claim that was a mess, but it got handled. They followed through with it and got everything taken care of. With this last claim when the plumber came out, he gave reassurance of what was going on. But there were things on the notes that were not given to him, so I reiterated everything. Other than that, the guy was fantastic. It was kind of an emergency where we had water that would not stop running. What I appreciated was that the AHS representative said, “I will do what I can to get somebody there right away. I wish I can promise that, but I can’t.” I understand that because it’s not like he knows their schedule. But within an hour and a half, somebody was out here.

Last year, I went the whole summer without AC. I have two units and both of them were down. Extreme Heating & Air put the heating system years ago and I told AHS to send them out again. But AHS sent another contractor, telling me that I had to go with that contractor first. The contractor came out, charged me Freon on two different occasions, told me what was wrong with my unit, and kept charging me.

I submitted a claim for my furnace with American Home Shield. It was convenient doing it online. Freedom Heating & Cooling came out and the guy fixed the problem with my heater as well as my problem with my air conditioning. Everything was fine and it didn’t take long.

My dryer wasn’t drying, although it was turning on. I submitted a claim with American Home Shield online which was easy and quicker than doing it by phone. The technician that came out replaced the drying unit itself and made a better connection in the back. There was a short at the back of the dryer and he fixed that also. He was very professional and very knowledgeable. Everything has been good so far since the repair. However, I’ve had some issues before where I gave AHS the model number and even told them exactly what was wrong with it, but I still had to go through an extra step.

My heat was not getting to my front two bedrooms, into the master bedroom, so I called American Home Shield over the phone to see what they could do as far as see what the problem was. The service was scheduled right away and it was for the next week, but I did not get the issue fixed. Service One Air needed to do extra work to get it done and AHS doesn’t cover that work, which I don’t understand how we can get somebody from them to come out, but it’s not covered. We also wanted a second opinion on what needed to be done and we had to go with a separate company because with American Home Shield, if I asked somebody else to come out, that’s another $75 and if I had somebody come out on my own accord, it’s free.

My furnace first went out on Martin Luther King weekend and I had issues prior to that. The first guy who came out in October weatherized the furnace. I told him the furnace was leaking and asked if he could fix whatever that crack was. He said okay and that was an additional $75 because that was a totally separate policy. I didn’t understand that but I just went on to pay. That was 150 for that visit. The first guy told me my furnace was good and that I was gonna have it for another five years.

I have multiple properties and AHS has been a good thing. Sometimes I call AHS to do my claims and sometimes I do it online. The overall claims process seemed great. The most recent one that I filed was due to the heater not turning on, and their contractor communicated before coming out and when he got there. It was a professional experience. Everything has been working perfectly since.

I've had electric and plumbing claims with American Home Shield, and both experiences have been good. I went online, submitted the claim, and shortly after, they sent me a text and email telling me who would be contacting me to set up an appointment. The contractor contacted me within a few hours and set everything up. Both the contractors were really good. They were very, very friendly, professional, and very quick.

I am very displeased with AHS. For 30 days they have added an additional Trade call service fee to my account which needs to be removed. I cannot request any services and it’s still not resolved. Just sad.

We had an electric issue, called American Home Shield, contractor sent out and repaired. Electric repair was unsatisfactory, called AHS back and we had to reach back out to the contractor who then refused to return to our property because he lived too far away. Not only is the electric system not working properly; the contractor did extensive damage to the stonework on our house during the install of a new breaker box leaving holes around the box and told us we needed to fill them in with insulating foam. This has reduced the curb appeal of the home, and we are currently in the process of having home appraised and worried about the depreciation because of this fix.

My tenant at my home is a family with 2 young kids. They called me and let me know their master bathroom faucet had broke and the angle stop also broke. I know this family to be honest and trustworthy and take good care of the home. So I called AHS and asked if this is covered and they said yes and opened a service request. They assigned One Stop Plumbing and Rooters.

I always do my claims with American Home Shield over the phone and I recently had one due to a leak from the filter in the pool. It was all handled very well and I find the procedure where they take the money ahead of time to work out better instead of the old way with the checks to the person. I was also impressed with the guy that worked on the issue. I felt very comfortable with his choices and what he was doing for us. He was very prompt, professional and was really forthcoming as far as what the problem was and what needed to be done. He didn't make it a bigger issue than it had to. He found the parts that were needed, came back right away and had it up and running within 48 hours. I was very pleased. It went quickly and smoothly, and it's perfectly fine for way less than my pool company was gonna do. All I had to pay was the $75 fee, so it was a huge saving.

I had an issue with my washing machine., and I couldn’t wash clothes for about four days. I called American Home Shield and checked to see if the washing machine was covered by my policy and they said that it was. They then set me up for an appointment. The gentleman came out and assessed that I had a leak in the washing machine. And so he ordered the parts, came back, and fixed it. He was a nice young man who was very professional and courteous. Overall I'm pleased with American Home Shield and I've already recommended it to several people.

On the same day, I had two claims. I had a washing machine and an oven door looked at. The handle of the oven came off and everything fell to the floor. The techs asked me to try to be gentle. But you can’t open up an oven door gently. With the washing machine, it was no good for any repair and I replaced it with another one, and just cashed the check that I got today.

I've been with American Home Shield for over 10 years. They have been the ones giving me a hard time instead of their contractors. I had a problem with my garbage disposal recently and their contractor did well. Most of the time, customer service at AHS has been okay. However, I stay on the phone for hours before someone answers my call. I also find that they deal with too many canned questions and responses and it impacts the user or the person that’s paying the money.

My water heater wasn't hot enough. I submitted a claim with American Home Shield over the phone and it was a very pleasant discussion with their rep. He was very good and he knew what he was doing. They sent PK Plumbing out and the contractor did a good job. I had to pay for the guy coming out, but he didn’t have to do too much. It was fine, though. I would have paid another plumber the same amount to come out and take a look at what it was. Overall, I was satisfied with the service and the turnaround time.

There was some sort of a leak in the basement. It was not a big leak and it was something that happens now and then. Filing the claim for it with American Home Shield went well. The contractor responded to the request for service very quickly and I'm happy with that. He was good and I like him. He was pretty thorough, friendly, and very knowledgeable. Although the leak didn’t happen while he was here, he saw that there was a leak, but he couldn't see what was causing it and nothing has gotten fixed yet. He said to give a call if I figure out where the leak was coming from. The whole experience was good.

The hot water heater gave out. I submitted a claim for it with American Home Shield over the phone and their rep was excellent. Then a couple of hours later, they got a contractor out and he was on top of the issue. He was very polite and experienced. It was a very good service. Since the repair, the water heater is working perfectly.

Our air conditioner's heater froze up and wasn't pumping at all. I went online and filed a claim with American Home Shield and they responded right away. The first time the contractor came out, he told us that we needed a new panel board and a new fan. When he came back out, however, it wasn't the fan. It was the fan motor. So, he came back out again and he put on the new fan motor. The following week, he came back with the fan. Five minutes after he left, the fan fell off. He didn’t come back for three days and then the unit was still not working right. He had to come back out again. The defrost timer was wrong. There was just something every time.

Our air conditioner had quit working and AHS sent a technician out. It was the capacitor that had a problem and it was a simple fix. Luckily, it was not the dead of summer. We live in Florida and even the tech guys, sometimes, they get backed up in the summer, and you can wait several days. But this was a seamless moment and the tech did a good job.

The igniter went out in our furnace. I just bought a house and this issue coincidentally happened around two weeks after my purchase. I called American Home Shield to submit the claim and they contracted with Doctor Cool. Their technician came out and he was phenomenal and very quick. The work done was perfect and the furnace has been performing excellently since the repair.

The furnace stopped heating. The fan was going but there was no heat. I called AHS on a Sunday night and I got a call back first thing Monday morning. The contractor, Climate King, was courteous from the outset, making the arrangements for the service person who would come out. Then, the time was set up and the technician came right away. He was very good, and he was very professional in his behavior. He put his little slippers over his shoes. He was courteous and efficient too. There were two problems and they were taken care of. The unit is working fine now.

I had three faucets that were not working properly. One would drip and never stay tight, while another one for the hot water on the tub became really tight to the point where I could hardly turn it. The other one was another loose issue where I’d tighten it up and tighten it up again, but it didn’t stay tight. I called American Home Shield and the representatives were helpful. The technicians were timely and I knew ahead of time about when they were gonna be here. They had those things to cover their shoes too, so they were respectful.

When I submit a claim to American Home Shield, I do it online. Usually, the company calls within 24 hours after I have filed my claim. When we first got them, I would call and we would be on hold for 45 minutes. No one ever gave me an explanation. It was just a heavy call volume. So I don't call anymore. I just do it online and that seems to be faster.

I had a pipe that was loose and it created a sudden leak through my wall. I called American Home Shield to file a claim and within three days, two techs from Kelsch Services came to my house. They were very professional and did a good job. However, I still had to get someone to come out and paint the area that was repaired. I hope American Home Shield makes sure that everything is set back into its proper place so that the homeowner doesn't have to pay out of pocket when they're already paying for a warranty to have things remain in their place.

My dishwasher stopped working. I filed a claim online with American Home Shield and the process was easy. Within a couple of days, a contractor came out. He provided very good quality of service and I was impressed with his professionalism. He had to order a part and come back, and he met the time frame he gave me. Now, my dishwasher is working perfectly.

Perry Mechanical, which is under the American Home Shield warranty that I had, said that they would come out and do a yearly inspection of the air conditioning, so I took advantage of that. I had called AHS and had set up the inspection with Perry Mechanical, and the interaction with the AHS rep was very good. I had scheduled the inspection on a Friday, and I was able to set up an appointment for that following Monday.

There was a problem with my stove. I submitted a claim online to American Home Shield and it was easy to do. They were able to get someone out very quickly, so I'm satisfied. The tech saw what was wrong with the stove and ordered the parts. And as soon as the parts came in, I called in and the tech came right back out the next day to fix the stove. There was a very little lag time between me notifying them, them scheduling and coming out, and me re-notifying them when the parts were delivered to the house. I’ve also used American Home Shield on some stuff in my rental house. When I had an issue with the garage door, they came out and fixed it real quick.

I was very satisfied with American Home Shield. I submitted a claim online for a leak on the boiler and it was easy to get the process started. I received an email from AHS about who was gonna come out to my house, and so then they called me and they scheduled the appointment and they made it. And I haven't had any issues since the repair.

The washer wasn’t spinning out. Also, the bottom part of the oven had stopped working. I called American Home Shield and submitted a claim. The techs came out but they didn’t have the part. They ordered the part that was supposed to fix the problem but the wrong part came. So they had to send that part back. They came out three times for the washer and the stove. But everything was fine. Both the stove and the washer are still working now.

My air conditioning system was making noises so I wanted it checked out. I submitted a claim to American Home Shield over the phone and in less than a week, their contractor came out. They were professional and seemed to know what they were doing. I was happy with them. We’re still in limbo with our AC and I’m thinking about getting a new system, so the idea is still up in the air.

Whenever I have a problem, I submit my claim to American Home Shield online, which is faster, than trying to do it over the phone. One time, I had some leaking water under the sink and I noticed that it was coming out of the garbage disposal quite rapidly. The contractor that came out was nice, very business-oriented and got the work done. My garbage disposal was replaced and my problem was solved. I’ve also had my refrigerator go out the first week I moved in to my house and my experience with them was really nice.

Our furnace wasn’t heating. I filed a claim with American Home Shield and though they have an app that we can use to file a claim, we have a preferred provider so I had to do it over the phone. I was on hold for a really long time, around 45 minutes, and then there was an issue with our guy being in their system. So, they had to get that worked out. But once that was worked out, they were able to set us up for service and it was pretty easy. The furnace guy came out either that same day or the next and we loved him. He had fixed our furnace before under our previous warranty and he was the one who recommended that we get AHS. He has come to our home several times and he’s always honest and fair. He does a really good job.

American Home Shield had a promotional deal on the website for a pre-season check-up for the AC. There was a prompt online to take advantage of the deal, so I clicked on the button and had someone come out and he checked the coolant levels.

Submitting the claim for my furnace was a very positive experience. The tech who came from Koning Mechanical Services was really excellent. We had called on President's weekend and we thought we would have to wait until Monday. But he called us back on Sunday and even came out that day to diagnose what the problem was. I was very impressed. The amazing thing with him too is that although he needed to get a part, he was able to bypass it so that we could have heating until he got it. It was freezing cold but we were without heat for a very short period of time because he was able to do that for us.

I have to go through the online service when I submit a claim to American Home Shield because their phone service sucks. Still, they're good. Recently, I had a plumbing issue with my sink, my shower and my drain. All Phases came out, and they took care of everything. The contractor was amazing and by far, the best plumber I've seen in my 47 years. He was knowledgeable, and he got everything right on the spot. He was on time every time, and he had his equipment ready. He knew his stuff and he did it organizationally. He knew where the problem was and he got to it right there and then. He tried to do it in a method where he made sure the customers are comfortable.

I submitted a claim to American Home Shield over the phone to have the pool worked on. The rep was very professional and knew what the problem was. The techs who came out were great as well. The issue was solved quickly. After the repair, the pool has been working fine.

We had been having problems with the motor on the pool pump and when Sun Bright Pool came out, they said they would fix whatever. They would change it and it would be working. But as soon as they left the property, something would happen and it wouldn't work anymore. Every time the pool pump was set into start in the schedule time, it would throw the breaker down. The pump wasn't working for close to a week.

My dishwasher was not functioning correctly so I submitted a claim through American Home Shield and the rep I spoke with did well to field my issue out to the appropriate department that it needed to go to. I've called about appliances on three separate occasions and Amtec has been the only company that came out and the same exact techs has all been fine. They've always had to order parts but they follow up and once they got it, they came out to fix the issue. It took about a week to order the part and for someone to get here. It has been a great service from what I've seen. They’ve done great with handling things that have occurred with anything I've had an issue with. I've recommended AHS to several people and several of them signed up.

A compressor in one of our heat pumps went out. It's an older unit, and it went out completely. I submitted the claim for it to American Home Shield and my experience was very easy and efficient. It was done in a timely fashion. The contractor that came did a good job. They had to order the part, but as soon as it came in, they came out and put it in. Everything worked like it was supposed to.

The heater wasn't working and I submitted a claim to American Home Shield. When I first called, the rep said that they couldn't get anybody until the next day. I called them back to tell them that it was an emergency and we had to get a heater. It was snowing in minus 15s and I have older people with me. The lady on the phone seemed didn't feel like looking up another place. I told her that every single time we call, we have issues. I asked her to please get me somebody out here that day. After 15 minutes, she said she found a company that will do it that day, and I thanked her. The contractor that came was all very nice. They were very truthful. They even said that they would not charge us for this and that. I liked them a lot. We put in two claims on the same day, and it was the same company, just two different heaters. They said that one of them was just because of how cold it was, and that ended up being what the truth was.

I initially had one plumber come out to take a look at a clogged drain and he thought that it was a collapsed line. He wanted to do an additional $275 to put a camera down the drain. This guy didn’t really do anything and he lacked customer service. Then, an American Home Shield lady called me to say that they wanted to get a second opinion. The next day, another guy, Bradley, came out and he was good. He put in the effort to get the solution rather than just immediately go to a more expensive alternative. He was able to get the drain unclogged. It wasn’t a collapsed line and it didn’t cost any more money, so it was a very good experience. We’ve owned our house for four years and we’ve had American Home Shield the whole time. We’ve used so many claims through them. We’ve had the dishwasher, water heater and the air conditioner.

I had a plumbing problem and I initially filed a claim with American Home Shield online, but then I never got a call from them. So I called them, and then they scheduled somebody to come out. The online process was easy, but I don't know if the claim never got through to the right person. After a day of them not contacting me, I had to reach back out again. The interaction with the AHS rep was fine, although it was a little confusing because I had already set up something online. It took a while because she was trying to figure out that if I was calling, then why did I put a claim online? But once we got past that, it was good.

We had a microwave convection oven that was bad, and the guy from Morgan Henry Company came out. He attempted to fix it but could not because the parts cost more. So he totaled it out then went back to American Home Shield. They got back with me on the phone to tell me to go on a website and they provided me with a cost of a new microwave. We purchased that and had it delivered. Unfortunately, the company it was purchased through, which was GE, sent their own people out here to put it up. They made a mistake and American Home Shield then had to send someone else out here to redo the work. But in that sense, American Home Shield did a wonderful job.

We have the original stovetop that came with the house and it's 30 years old. Two of the burners were broken. We've been cooking on the stovetop with the burners out of whack for a while and I decided enough was enough. My husband filed the claim online with American Home Shield and he said it was simple. Then, a really nice gentleman came. He was super and did a great job. The burners couldn’t be fixed and he got me some new ones. He took his time. It was the first time he'd ever replaced burners like that on the stove. He told us that and got them working fine. We've recommended Home Shield to a neighbor.

I came home one night and didn't have any heat. I called American Home Shield and they sent someone out the next morning. The tech had to order a part and it was a day and a half to get the piece in. As soon as it came in, they were back and they installed it. Everything was great. It was my first time to submit a claim and I did it over the phone. The AHS reps were really courteous and kind, and they helped me quickly with no problems. I am satisfied and I will use them again. A good friend of mine told me about them and I thanked her for letting me know about it. I have been telling all of my friends and family about it.

I called American Home Shield for the garbage disposal that was out of order and I also had a drip in the faucet. I got a live person then and their customer service was very good. The contractor they sent out was very professional and he knew what he was doing. He checked the garbage disposal and took that up. He then tried to fix the faucet two or three times but it kept on leaking. It was unfixable so we had to put in another one. Everything works very well now. It was a good experience, and I would recommend AHS.

The springs on my washer that keep the drum from flailing around broke. I submitted a claim with American Home Shield over the phone and it was difficult to get the process started due to the communication issues with the person that was outsourced. The English of the rep, who I talked to when I called AHS' 800 number, wasn't good and didn't have a good understanding of the words I was using.

The oven part of our stove was not turning on. My wife submitted a claim to American Home Shield. The contractors who came out were good. They were helpful and they got it fixed quickly and were on their way. Everything has been good since then.

My experience with American Home Shield has been good. There have been times where it took a few days to get someone out to the house to inspect the problem and that's the only problem I've had. Recently my dryer was making a loud noise. I called in to submit a claim to AHS. Then they scheduled someone to call me and make an appointment to come out and look at it. It took four days for Premier Appliance Services to get out to our home. Still, he was very honest and he took care of the problem. So far, it's been working fine.

I usually submit claims with American Home Shield over the phone. That process was a little automated initially, but it was not difficult at all. Recently, I submitted a claim with AHS when my stove top went out. It was 31 years old and the technician said that was the only reason why he couldn’t find any replacement parts. So, it was replaced by a couple of young guys, but I had to redo my drawer because the piping was a little different. Every homeowner should have AHS, especially as things start getting old and problems start happening. I had a wonderful and fantastic experience, and I surely appreciate AHS. I’m gonna keep them as long as they hang on to me and I would recommend them.

30-40 minute waits to talk to customer service. Then transferred to someone else who doesnt have answers. Attempting to get microwave fixed since 12/7/18. No updates, no repair and it's the end of February 2019. Horrible service!

I was told when I purchased the policy 2 years ago, my only out of pocket expense would be a $100.00 service call. The are now wanting to charge me an additional $475.00 for "modifications". I am very upset and angry. Why wasn't I told there could be additional expenses for me when I bought the policy? They better fix this or I am going to complain to someone who can.

This has to be the worst experience I have ever had. I was with American Home Shield for 3 years and every year my service fee went up. It started at $75 if we needed someone to come out and it is now at $135. I was placed on hold for 25 minutes and finally hung up and called back to be placed on hold again when trying to cancel my plan. I would highly recommend you go with Choice Home Warranty - $45 a month and $60 service fee and it never goes up, they also cover more.

On 2/4 I spoke with American Home Shield staff regarding my ceiling fan. He stated they will not replace my ceiling fan because of abuse to the fan. How can you abuse a fan? He also stated I need to pay a second services fee payment of $75.00 for this service. I have already paid 75$ for one electrician to come out three days ago to check my ceiling fan. The 1st services provider failed to open the base/motor of the fan and repair the broken part. The second services provider open the inside of the fan and repaired the fan. I am now receiving an email stating I need to pay an additional $75 because the first electrician failed to open the base of the fan and repaired. Why should I pay a second fee if the technicians don't do their job properly and they are not qualified?

Our garage door would open for us but it wouldn’t close. We submitted a claim to American Home Shield and the contractor came out immediately. I was amazed at how fast it happened. The guy was very helpful and we were very happy with him. Since the repair, the garage door has been working perfectly and it has been a very good improvement in the day-to-day operations of our home. I was very pleased with my experience and I would recommend AHS.

We had an issue with ceiling fan, wasn't getting power. Electrician was sent to house, he busted his butt to find problem. Even though he contacted AHS and we have electrical coverage in our contract, they refused to pay for necessary repair, company told me on phone we would be paying for junction box and wire. Wiring was finally accomplished. We got to pay 1028 dollars, WTF.

I recently had a plumbing issue and I submitted the claim with American Home Shield online. At first, I called a plumber, but I realized I had the warranty, so I called them and submitted the ticket with them. They got the plumbing contractor, then he called to arrange an appointment and he came out. He had to order a part and go back to American Home Shield with what the problem was to get their approval for the case. The valve coming in from the main water connection in the garage was replaced and it took around three days to get the repair done. The contractor was professional and I had no issues. It was my first experience with American Home Shield and it went well.

An appliance was making some noises, so I submitted a claim with American Home Shield. I did it online and the process was easy. It took 24 hours before they called me. The representative and the contractor knew what they were doing and they did it in a timely manner. The repair was all done the same day and the appliance has been working fine since the repair.

American Home Shield has been very helpful in recommending services and contractors that we needed. When I called them the first time to figure out exactly how to get to the website and log in, they helped me with no issues at all. They have a very user-friendly website, where submitting claims is very straightforward. I didn't have to work too hard for whatever I was looking for. It was easy to find everything I needed. They are usually able to offer somebody to come out within two days, but the longest they took was a week, just because my schedule didn’t allow it at the time.

The most recent claim we had with American Home Shield was for an ejector pump repair or replacement. I filed the claim online and it was extremely easy. It was filed over the weekend and when something happens on a weekend, most of the businesses won't contact us back until Monday. So luckily, the ejector pump I have doesn’t have that many items for you to get into it. So, it wasn’t an issue. But the contractors never showed up. When I called, they said they were trying to squeeze me in and there was some kind of miscommunication with them. I won't know for sure until they come out to actually do the repair. Other than that, the contractors that have been sent out have been excellent. I highly recommend American Home Shield.

My garage door opener motor stopped working and the first people that American Home Shield wrote my claim through didn’t show up or give me any warning, so I had to call back. AHS then gave me Muscle Shoals and they were quick to react. The tech was thorough and he did a good job.

There was a problem with the water heater so I submitted a claim to American Home Shield. I did that online and the site was great. The techs who came over were very informative. We thought we had a major problem, but they came in and it was a couple of hoses that needed replacing. They took care of it, handled it and they informed us what was going on through the whole process. After the repair, there have been no problems at all. American Home Shield is great and gave fast service. From the time I filed the claim to the time that the techs were out here was within the same week so it was a good experience.

When the refrigerator's ice maker was not working, I submitted an online claim with American Home Shield. It was the first time I used them and I found their site to be very easy. I put in the claim on a Saturday and Joplin Repair came out the following Monday. The guy did a great job, was very efficient, and showed up when he said he would. I got a notice when he was leaving, where he was on his route and how long it was gonna take him to get here. Now, the ice maker is working but it's not producing ice 'cause apparently, there's no water getting to it. I've got to call the guy back and figure it right out although I don't think that was due to him. Overall, it worked great and awesome with American Home Shield.

My air conditioner wouldn't go on and filing the claim with AHS was fine. They got somebody out within two days to take a look at it. He said that some part was going out on it. When they tried to order the part, it turned out that there was only one manufacturer for the part and they were back in Florida where they were having bad weather so a lot of airports were closed down. It took over 12 days to get the part back over here and during that time, we were sitting in the cold without any heat.

The water on the washer wasn't filling up properly and it was easy to submit a claim with American Home Shield over the phone. They sent out the contractor, RC Appliance, for the repair. The tech came back out in a couple of days, but he was knowledgeable and I’m happy with the service. Everything has been working fine since the repair and I'm very satisfied.

When our kitchen sink was clogged and there was water leaking from the toilet tank, AHS addressed those issues. I did my claim over the phone. For the first time, it took a while for me to talk with someone. But the second time I called, they had the option to call me back and I found that very helpful. AHS had Grade A Plumbing as our contractor and a very professional technician from there came out. He took care of both of the problems with experience. He had all the tools necessary and all the parts in his truck. He fixed the toilet leak by replacing the gasket. He knew what he was doing so I was pretty happy with him. We got AHS through our real estate transaction and we've had it for a couple of months now. I have a positive experience with them. But I don’t like that I don’t have the option to choose my own contractor. I find that troubling.

There was some stoppage in the bathtub and filing a claim for it to American Home Shield was easy. I usually do it online. This time, there was a little bit of trouble because of the last vendor, but other than that, it was super easy. I scheduled On Time Plumbing and Heating for a few days later and they were out here on time. It was super fast. They were here for about 30 minutes and they were better than the last people I got. Since the repair, everything has been working great.

Joann, my landlady, has the warranty with American Home Shield and when I called her and told her that there was a problem with the garage door, she called them. The rep from Aces, the contractor that AHS sent, called ahead and used the application to tell me that he was on his way. There was an issue with a gear and he replaced some components there. There were also some issues with the sensors and the door would not go all the way down without me needing to hold down the button. He got everything fixed well in about a half hour. Everything was done quickly and professionally, which I was extremely happy with. Aces did a good job and everything is still working great.

My refrigerator was freezing everything in it. I called American Home Shield and submitted a claim. The claims process was great. The tech who came out was awesome and he did a great job. He also explained things to me. I also had another problem and the techs had to come out again. The service has been good. But the price they're quoting me now is $1,068 a year. It’s such a huge increase, but it’s fine with me. Also, I’ve had to call them twice but they wouldn’t work on my icemaker and mixer. I haven’t had any problems but that’s the weird part because they didn’t take care of that.

I submit my claims to American Home Shield over the phone and their service has been very well. The contractor they sent out for the icemaker was on time. He was very professional and he was a good guy. The repair took five minutes and the icemaker has been okay since. AHS called because I didn't pay but I had my bank confirm that I did. Other than that, everything was great.

My AC wasn't cooling and I logged on to the American Home Shield website and submitted the claim. Navigating through their website was easy. I was given a timeframe on when to expect the contractor and they met the time specification. The guy said it was a capacitor or some little part that had gone bad and that is known to go bad, and he replaced it. That corrected the issue and the AC was running the last time we had to use it. So far, I see a good amount of value in having the warranty.

I called American Home Shield to file a claim as I had 3 leaky valves. Once I've gone through the automation for all the identification process, they gave me different options. One option they do not give is to automatically speak to a representative and that should be an option so I don't have to sit there and go through a bunch of rigmarole before I can actually talk to a representative.

I submitted a claim with American Home Shield for my furnace. I called them, then I heard from the heating and cooling place within the next 45 minutes. I liked the company. I explained to the contractor what the furnace was doing, then they did their thing. They were able to figure out what it was doing and they were able to fix it, and it has been performing well since the contractor has left. I’ve been a customer for 15 years and I’ve referred a lot of people to American Home Shield.

The safety valve in our furnace wasn’t operable, so the whole water heater wouldn’t work. I submitted a claim with American Home Shield over the phone and Fast Response Heating and Cooling came out really fast. They picked the part we needed and came back super quick and fixed the problem. It was awesome.

I would recommend American Home Shield. My experience was perfect when I submitted a claim. The contractors called in, and they took care of the problem very quickly. The technician knew what he was doing. He was very quiet, congenial and was very good.

When my dishwasher quit working, there were three different repairs made on it. Two by the first company and they could never correct the problem. The last company, a gal from Sears called in and told American Home Shield what was going on. AHS calculated how much they had put into it and decided that they would let me go ahead and get a new dishwasher, which I did. The replacement was done within seven days. Cribbs & Son Plumbing Company came over, put the dishwasher in, and took the old one away. Everything was fine. The new dishwasher is very nice and it’s everything that I had before. I like the improvement on the cutlery basket that fits on the side as opposed to in the middle. It lets me put more plates in there. In this case, everything was topnotch. I’ve had a couple of times where American Home Shield fell short of their commitment, but they always treated me right for the most part.

Every time I’ve called in to American Home Shield, I’ve gotten directed to somebody who doesn’t understand or speak English very well. I wanted to see if my dryer vent cleanout would be covered but the rep kept asking me what kind of dryer I had. He was sending a dryer person when my dryer wasn’t even broken. The vent just needed to be cleaned out. I also had a bad experience with American Home Shield in the past where an air conditioner technician showed up drunk. Because of that, I didn’t use American Home Shield for 10 years. If it is not to my standard, I will not use it.