American Home Shield Reviews

When we bought our house 7 months ago, our realtor bought a AHS Service Plus Agreement for us. In the middle of November, we noticed that the furnace was blowing cold air and we called AHS to request service. Eventually, AHS authorized replacement of a circuit board that had burned out and we had heat again. So I was satisfied with AHS at that time.

I contacted American Home Shield for a dishwasher repair, paid the $100 fee and they sent a company called APPLIANCE CARE LLC. I repair person came, ran the dishwasher and confirmed that the wash pump was about to self destruct, he did not have one so he ordered it and said he would return in a few days. Then I received a email from American Home Shield telling me the order was completed. I called and was told that APPLIANCE CARE LLC said the washer was still working - they closed the order and kept the $100 fee. In my opinion APPLICANCE CARE LLC are not honest in their work. Their repairman confirmed the issue and ordered the part. The company canceled the order and kept the money for doing nothing. Have to say I have always had very good service from American Home Shield, BUT I will never permit APPLIANCE CARE LLC in my home again. They are crooks!

Trouble with my fridge since December 2018. Called company for someone else to fix it and AHS said no. Every time I request to speak with a MGR, no one is available. Fridge still doesn’t work. Multi recalls placed. Only one tech works at the company RX Appliances which was assigned to our work order, and all he does is order the parts and say as soon as they come in he would be back. I usually have to call them after a week goes by in order for the job to be completed. He works fast but doesn’t stick around long enough to actually make sure it works. The same thing happened to the washer. Thank goodness it finally works after 2 months of trying to figure out what is wrong.

The water wouldn't stay in the tank and it just kept running out. I didn't know what to do with it and I thought that was a major problem because then, the toilet would start smelling. So, I submitted a claim online with American Home Shield and the process was easy. They sent out techs from Blue Star and it took them five whole minutes to fix it. I got charged $75 and I wasn't exactly thrilled about that, but I didn't know what else I could've done about it. Other than that, the techs were polite and told me that something was wrong with the inside of the toilet.

AHS is a Fraud company. I created a service ticket for a minor repair on my dishwasher (malfunctioning soap dispenser and low water pressure in the upper rack). The market value of my dishwasher when I bought it a few years back was $850. Now AHS is forcing me to take the cash out option of $120. They claim my dishwasher door hinges are bent so it's deemed un-repairable. I didn’t even ask for the repair of the bent hinges, for me, it's just a cosmetic issue. The dishwasher is still in great shape and it can work for at least 3-4 yrs. They promised to repair the dishwasher to begin so I was waiting for them to get back to me. I didn’t hear back from them in weeks so when I called them back (after 4 rounds of back and forth calls with different agents) they say it has been decided that cash out option is the only option for me. This is ridiculous considering that I paid $75 for the service ticket, all I’m getting is $45 for the dishwasher (120-75 = 45).

A&M Pool Service and Repair came out after I submitted a claim with AHS. They worked on the pool heater and the cleanout valve. It's the best pool service I've ever had. They called quickly, scheduled and kept me informed. They showed up whenever they said they’d show up. The pool wasn't actually working last year when it was hot in the middle of the summer, and American Home Shield didn’t have anybody to send out because they said that they couldn’t come to my area when it was peak swim time. So, I waited until it wasn’t peak swim time to get the work done, and they did a good job. They send somebody out to fix things at a good price.

Something was wrong with my gas furnace. The motor would try to start and then there'd be nothing. All of a sudden, it would come on with a fierceness and it wouldn't blow right. I call American Home Shield to submit my claims and they send acknowledgement stuff to my daughter who keeps track of things and helps me. AHS sent out a very nice young man from Arizona TradeMasters. This was my first experience with that company and they were good. The contractor was very clean and friendly and he listened to me. I've also never been educated on heaters and he explained to me what it was, even on his phone. He found out that I had a bad blower motor and a bad wheel thing in it. Then I asked him to come out one extra time because I kept hearing this noise. He also showed me this little short film so I would be more alert about certain things. I'd recommend American Home Shield.

We've been an American Home Shield customer since 2005 when we bought our first house in Winston Salem. We renewed it and kept going since then. The representatives were excellent in their customer service. In a recent claim, our furnace was only operating at a minimal mode. It has two burners and one of those wasn't working at all except intermittently. There was also a very loud noise coming from the unit so it obviously had a serious problem. I filed a claim with American Home Shield online and then a guy from Aspire Heating & Air came out. He diagnosed the problem correctly and he worked efficiently. He ordered the part, came back, and replaced it. He also did a thorough check of all the other pieces and made a couple of other repairs that were related to the issue. He was exceptionally good and I couldn't have hoped for a better tech. Since the repair, the unit has functioned perfectly.

We’ve had a very good response from American Home Shield. We had a claim for the refrigerator and dishwasher and NorCal Repair came out. They did a very good service. They were very professional, very friendly, and they got the job done very quickly.

The refrigerator wasn’t cooling but the people that American Home Shield assigned didn’t wanna come out. They were gonna make it be weeks but my husband explained that it was our refrigerator, then they sent somebody the next day. We had to fight with them a little bit to get them to come but it wound up being okay. The tech was great and he fixed the problem. It was a sensor issue and he switched that out. He was here for a half hour and everything is working fine now.

We had a dryer fail and it would not heat. American Home Shield's reps were efficient in identifying a contractor and appropriately found someone that was geographically close although he drove from Marysville which is a small drive. Pacific Appliance came and brought a large van. Joe, who works for the company and is also one of its owners, got the information on what the dryer was and brought the parts with him on the visit. He repaired the appliance, removed the lint from its interior and checked the entire appliance out. He did an outstanding job with that. He installed the appropriate thermistor and got the dryer running right away on the first visit.

I got my American Home Shield warranty in the process of buying the house. I’ve submitted several claims online and things worked fine. Recently I had an issue that turned out to be a bad gas valve on the furnace. The tech from Mel’s Preventative Maintenance showed up early the next morning and replaced it. While he did a great job, I had another tech who came out because I had an issue with the washer and he didn't feel like dealing with it. He resubmitted the claim to have another company come out and look at it. I took time off work to show up at the house to have him come in and spend two minutes looking at it. Also, I had an issue that wasn’t covered under the contract. I had techs come out and they told me that it was not covered. I couldn't blame them though because this was caused by my own negligence. Overall, I would recommend American Home Shield.

My AC filter was getting soaked. Water was coming off of the evaporator coil on the inside unit. I filed a claim to American Home Shield online which was one of the easiest things to do and somebody contacted me in less than 24 hours. The guy that they sent out was very knowledgeable and pretty much knew exactly what the issue was. It was a quick fix and I couldn't have thanked him enough. It has been going good since the repair. I appreciate American Home Shield and I think the monthly fee is well worth the outcome that you get when you have a service call. They're great.

My heater and air conditioning unit quit working and when I submitted the claim to American Home Shield, the experience was smooth and seamless. I went online and requested a service. They had it categorized and I paid my service fee. They contacted me right away and sent somebody out. The contractors were great and very helpful, but they haven't resolved my issue and haven't called me back in a few days. It has been really cold and the unit is still not working. My wife and I both work from home, so it has been a very difficult experience. On the other hand, everything went awesome for the other claim where Bradley Appliance Repair came out. I submitted the claim and the tech came right out. They had to order a part which was back sooner than expected and the unit was up and running. The tech got everything good. American Home Shield has been great.

Our hot water tank was leaking from the bottom and submitting a claim for that was super simple. I submitted the claim to American Home Shield remotely for my husband. Within a few hours of submitting a claim, someone would be contacting my husband and setting up an appointment. So it’s very quick. The contractor, Snappy Plumbing & Heating, even came out that same day. He looked at the hot water tank and was able to assess very quickly that we would need a new one. He ordered it and it took them a few days to pin down the one that we needed.

We just bought the house and we asked the seller to include American Home Shield. He paid for the basic parts and then we paid for the swimming pool addition. I call AHS and tell them about my claim. So far, I have called in three things and they had three different vendors contact me. The microwave rep came after I left town, but my sister let him in. He thought it was a part so he ordered it and it was in. But, I haven’t been back to the house so it has to wait until I get back there. And if that part fixes it, then I’ll be happy. Also, the locksmith was supposed to come but didn’t. I was called a week later wanting to schedule it but by that time, I was no longer there. So, it has to wait until I get back too.

I had two claims for an AC since I have two different compressors. One issue with the AC was on the igniter in which the tech was able to fix on the spot, while the other one needed a new control panel in which the tech said he had to place a part order. The order came in before he said it would, and he was able to come out and fix the control panel on the other one. I was satisfied with the turnaround time and with the tech coming out and fixing the AC.

There was an issue with the water. Water would come out of the faucet then it would just stop. When I called to make the appointment, I got an automated thing. Then they gave me options of what I was calling about and I chose water heater because that's the closest to what I needed. But my water heater is fine. NW Sundance Services came out that day, which was great, and the contractor totally fixed the issue. He went ahead and explained to me how it worked then we tried to get the faucet out front to work. He couldn't do it without making a hole in the wall because he couldn't tell. He couldn't find anything to turn that faucet on. But he explained everything to me and he got us all set up. It was wonderful. He was great and I told him that too. I was definitely happy.

American Home Shield sent out a good contractor when I called because of issues with my spa. Someone came out quickly and the repair was done in an hour and a half. When I tried it, it was working.

The tech that American Home Shield assigned to my claim talked to me over the phone because it was icy and he couldn't make the trip. He figured out what part he needed to order, ordered it, and then he came out and fixed it.

One of our heating systems was not turning on and we were having trouble understanding the settings. But the tech from Crispy Air and Heating was able to find the problem, find the solution, explain it to me and take care of it while he was here. The service is great. In fact, I have no complaints about the companies that American Home Shield has sent out.

Some water was coming out of the dishwasher. I called American Home Shield and they set me up with a local provider. The technicians were very prompt and easy to work with. Then, when I had the problem again, I called them up and they came back right away. We tried something else and so far, I haven't had any problems. While these techs were knowledgeable, AHS doesn't always send the most experienced folks. They seemed to be young folks and just starting out in their experience fields. Also, I find scheduling things online to be a whole lot easier than spending half an hour on the telephone, waiting for them to pick up. Still, AHS themselves have been helpful and prompt.

I submitted a claim to American Home Shield on the phone and everything was good. I got through to somebody after a couple of minutes then Express Appliances came out. The dishwasher wasn't connected securely to the inside cabinet so the technician came in and secured it, and that was it. We had a claim for plumbing too and that also went very well. I would recommend American Home Shield. So far, everything has been done the way I thought it should be and the technicians they've sent out were very good.

I called American Home Shield for my washing machine and it took a while for them to get somebody out here. But once they sent down a repair guy from Appliance Pros, he evaluated the washing machine and submitted the recommendation for it to be replaced. The cost of the parts would have been more than the cost of another washing machine. Once they contacted me, everything went really smoothly. I already recommended AHS to somebody else.

I called American Home Shield right away when my water heater wasn’t working. It went out on a Thursday night and I wasn’t able to get ahold of anyone until Friday. I was able to schedule it on Monday or Tuesday the following week. I didn’t have any hot water for a whole weekend. AHS got the first contractor that could get to me the soonest. The contractor came out, put in a new water heater, and left. They did fine. The new water heater works great. The service from AHS has been great. I've had a few things go bad, and essentially, they put in new ones for me.

The drain in our basement was clogged and there was a couple of inches of water in our basement. This happened on a Friday. I called American Home Shield and got a friendly rep. It was great and really quick. J&M was contracted and they were very nice but they ended up coming on a Tuesday. They got the problem cleared for a couple of days but it happened again. We were told the issue was a tree root and that was not covered under our home warranty plan since it took place outside the home. We ended up having to hire a different plumber to come in and take care of it.

My parents had a refrigerator problem so we called AHS and they sent a contractor within a day. They came and took a look at it. They knew immediately what needed to be fixed and had to order a part. The fridge has been good since they've been out. The warranty has been very good, especially in the first year learning about all the appliances and what you have. The service is good and definitely worth the insurance. The people has been very courteous and prompt.

My furnace wasn’t keeping the temperature that it was set to. It was a previous issue where I opened up a claim with American Home Shield and a tech came out and changed the flame sensor. He said that everything was fixed but later on that night, it started doing the exact same thing. I did another claim with American Home Shield. I did it online and the process was very simple.

Our garage door opener wouldn't work. We couldn’t open it unless we disconnected the whole thing and then try to manually get it up. It's really heavy. We're both 71 and it was 25 below zero. My husband was trying to get up there and figure out what was going on with it. Standing on the ladder in that cold garage, he just said he could hear the motor growling but it just would not budge.

American Home Shield is a good company. When we have something break, they always get someone here quickly. I have had them for around eight years now and I typically call them to submit my claims. I tell them what's wrong, then they ask for my phone number and they send somebody. My most recent claim was for the water heater, but I also submitted a claim for my washer. Both of them broke, so I couldn't take a shower and I couldn't wash clothes. The tech from A+ Appliance Service & Repair came out for the washer right away after he got the call and he figured out what he needed. He had to order it and once it came in, he kept us in the loop for when it was coming in and he called me, so I wasn’t worried if he forgot about us. And when he said he was gonna show up, he showed up and he fixed the washer. He was a very nice person and it was good that he got the issues fixed.

The heater was not heating up, and I submitted a claim online to American Home Shield. Arizona Trade Masters came out quickly, and they said there was something disconnected with one of the wires. The contractor plugged it back and turned it on, and it started working. Everything has been perfect since then. There was a time, however, that when I got into the site to submit a claim, it told me, 'next step, contact', and it had the company. I contacted them to set up an appointment, and they said, "Oh, we don't talk to you. We don't do anything until American Home Shield sends us a work order." AHS sent them something, but there was messaging on the page that told me to wait. Nowadays, however, I usually use my phone, and filing a claim is easy.

Water kept running off in the night and I was losing water. My water bill was sky high. I submitted a claim with American Home Shield online and everything was perfect. The technician from Joy Plumbing came out the next day, and I was really satisfied. He was very professional and a good worker as well. Everything is working great now.

I had a stove that had shorted out underneath and the young man that came out was excellent and repaired it in no time at all. It was a simple fix. American Home Shield's service is excellent and that is the only reason I'm still sticking around. They always come through very nicely and they have good subcontractors. However, I was renewing my subscription or my annual contract and I was very upset in the rates that they've instituted. I asked the rep to put in the complaint for me to someone of authority that could call me back and I could voice my opinion on that. I'd like to talk to somebody and let them know how I feel about it because I am the customer.

One of our heat and air system wasn't working. It wasn't even turning on. Whenever I submit a claim to American Home Shield, online is easiest. When calling, I feel like I never get to a person I need to speak. And once I get somebody to answer the phone, it takes them 24 hours to get to whoever they're gonna schedule, then they have to get back to you. It just takes a lot of steps in-between. But everything's been taken care of. The contractor came out and he was easy to work with. He was very nice and knowledgeable too.

Our icemaker wasn’t functioning well. We reported that to American Home Shield over the phone. Their rep took the request and she said that they would have an email sent to me for the company that they would assign to me. The serviceman from Home Pro Refrigeration and Appliance came over to my place. He looked at it and diagnosed the problem. He had it recorded on his tablet and said that the icemaker was damaged. He said that they would replace the icemaker then I signed over that on his tablet. We also mentioned about the stovetop and he looked at the knobs on the stove and said that they were gonna replace them too. A month went by and nothing happened.

My thermostat was telling me that I had a heating problem. It was not heating to what the thermostat was set at. I could hear the furnace firing but it would not stay lit and it was cold in the house. I had this issue for about three days then I filed a claim to American Home Shield. They were most excellent. They called me within 24 hours and they scheduled somebody within 48. I got a call and the next day, somebody showed up. Their contractors were very clean and polite. They put on their booties and made sure they did not drag mud into the house. They were professional. American Home Shield is a good value for the money and I have recommended them to other people.

My air conditioning was not blowing so I called over the phone to file a claim to American Home Shield. I wasn’t there when the people from Total Air Care came. I had my mother there and she said the contractors came in and took care of it. They told her about what was wrong, what they did and she was given a receipt. The issue was resolved in one visit and everything worked out perfectly.

We purchased our Bosch washing machine in 2007. We bought the washer and the matching dryer. With the Bosch washer, I can’t turn the dial anymore to choose a wash. The dial is not movable and the parts are no longer available. In fact, the appliance itself is discontinued. We loved having that set because it did a great job, but now we don’t have anything except the dryer. I filed a claim for the washer with American Home Shield over the phone and it was simple to do. We filed it on a Thursday, and then we had the repairman on Saturday afternoon.

One day when I turned on my garbage disposal, smoke came out of it and it just died. I called American Home Shield, submitted a claim and got an appointment. A plumber from Triple S Plumbing then came and replaced the unit. Everything was done well and professionally. For now, the unit is working well.

Our water heater stopped working so I called AHS first and I was on hold forever, so then I went on the internet in the evening. The contractor came the next afternoon, which I was very grateful for because it was very cold. They were very helpful. The contractor called before he came, was professional, took care of our problems and gave us excellent advice. He explained everything, like what he though, we were looking at with the water heater. He asked me if there was anyone else he needed to talk to. I was home-alone and my husband was at work so I said no and that I would share with my husband what he had told me.

The outlet in my master bedroom was not working. I filed the claim to American Home Shield over the phone and it was an excellent conversation when I talked to the lady. She transferred me over to Connolly Electric, and she said that if I got lost, she also gave me the phone number. I talked with the man and he came out 24 hours. I had electric cords on here and was afraid of it because I'm a senior citizen. He said I had a broken wire in there and he fixed the problem for me. We got everything back to normal. I'll recommend that they are doing a good job.

We recently had a plumbing issue that we filed a claim for with American Home Shield. The plug on the shower that we pull to change from having the water come out of the faucet to the showerhead came out and was eroded. So, we had to have someone find the part to replace that so they can put it in. We tried filing the claim online and then, we called just to be sure it was going smoothly. AHS’ service was great and we got a response within the day. Although, we had to wait a bit for the contractor as he had to order the part. It was an older shower and he wasn’t sure if he was gonna be able to find one. Still, once he had it, he did the job quickly. Since then, the shower has been working the way it should. I recommend AHS.

My client's furnace quit and I helped him file a claim for it with American Home Shield since he doesn't speak English very well. We did it online but initially, I was not impressed with how you navigate their website. I had to call them to figure out how to put the claim in. Apparently, I have to go all the way to the bottom of their page in order to make a claim. AHS' website should have something on the top of the page. All it does on the first page is to try and get me to buy a warranty from them which is not helpful for people who are trying to make a claim. But the repair company came out the next day. They replaced one thing but that didn't work. They then replaced another thing. The third time they came out, they put in two new pieces in the unit. The repair company was very efficient, stayed in contact with me and answered questions. American Home Shield was excellent.

I was able to talk to an American representative and they refunded the money. I just had to show the sales contract. I still feel their processes need to be made better. Up until the last person I spoke to, no one ever said that if I could show them the sales contract and that I if no longer owned the home, they would refund the fees. The attitude was that there was nothing they could do except cancel the current month’s payment. Also, a simple way to cancel and remove my CC details from them online would make a big difference. It all feels like a way to make it hard to leave. I am glad they refunded the money, but they also never should have charged me for that.

Been going round and round trying to get our microwave fixed. Now get this, the call was placed Dec 30th 2018. It's now Feb 26 2019. Absolutely the worse service, staff can't figure out which elbow belong to them or what. It's stuck somewhere. Keeps you on hold then hangs up after 30+ mins. They have no idea how bad the employees are that they have working for them at the call center. Now let's mention the service in the field from Bexar Appliance Repair. What a group of total morons. They faxed or emailed the repair status and parts for AHS to approve but they faxed or emailed blank papers. They were called by AHS to to call it in. Never happened and they won't return calls. Now we are just plain pissed off at this piss poor service. We are now on another call. It's now a total of 25 mins. What a zoo.

My refrigerator has been down for a month. There have been 3 service visits with 4 hour window each. In addition, I have made about 10 calls to them. Sometimes, the hold time can be half hour to an hour. There is no ETA on when the refrigerator will be fixed. I have had a similar experience with them before. So this is not a one-off. They contract with companies that are rated 1-2 stars on the internet. We are put at the mercy of such companies... And then we have to follow up with AHS on top of that.

Two times requested for help with leaking pipe - wait for 2 weeks with no one showing up. Got it fixed myself as the city was not taking the excuse from me that I am waiting for my AHS contractor. Then I see they charge me twice for the issue - they are to charge me only after a service provider visits my home - that the agreement upon which the credit card information is provided. It is unauthorized use of my credit card information. The call center agent has promised a refund in 3-5 business days. Let's see how that goes.

Ok experience if everything goes well. Terrible experience if something goes off the happy path. Multiple instances where I put in a claim and then encountered an issue. And that’s when the nightmares begin. For instance, I had an issue with my furnace and they came out. The issue was the sometimes the furnace would turn on but blow cold air. Not only did they not fix the previous issue, but they broke something else. An hour after they left I noticed the house was extremely hot and found out that even though the thermostat was off the heat kept blowing. Spent countless hours already trying to get someone to understand this, but their customer service folks have a limited grasp of the English language and terrible training so I can’t get anyone to come back out to fix what they broke. They just say they already came out for the original issue and they can’t fix the original issue. In reality I don’t even care about the original issue. I just want them to fix what they broke!!!

AHS is a TOTAL waste of money. I would never use this service again or recommend it to anyone. It is impossible to reach a human being on any of the AHS phone lines if you have any issues at all. It's as if they just keep you on hold until you have to hang up. Do humans even work at this company? After 2 years, I attempted to cancel my contract and continued to receive bills for months. My only contact with them has been through chat - and the customer service reps only pretend to do their jobs. Their generic responses are so canned that I'm not even sure if they are people. DO NOT go with AHS for your home warranty. Terrible terrible terrible.

This is the second time I had a horrible experience with AHS. It came free with the home I purchased, haven't even own the home for 4 months and I had to refer to this warranty company (SAVE YOUR MONEY DON'T WASTE IT ON THEM ). My heater completely went. Called multiple times cause you can never get thru. Put a request in online, I was told a contractor would reach me in 24 business hours with no heat on a cold day, called a contractor that came out immediately and told me my heat exchanger was cracked so I referred that to the home warranty that they put a rush for one of their contractors to come out. This was on a Thursday.

After calling for a repair for my furnace they found a local contractor. They came. Serviced my furnace on a Friday only to have to call back same issue 2 days later. Going on 3 days without heat here in MI. I called to get assistance from American Home Shield and was told you should work with the contractor we provided. I have been for 3 days. Maybe they should Vet their contractors? Maybe reach out to their contractors for an update? Get a different contractor to do the job? There is also no personal contact to be had. Everything is a computer.

They lie. Give the contractor the go ahead then back out then try to buy you out with a settlement check. Stay away from them. They will make your life a living hell. Spent hours and hours on on the phone with a supervisor to no avail. People are suing them right an left. They should have their license pulled to do business.

We purchased a home warranty from American Home Shield when we acquired a new home in 2018. Our downstairs heating unit has not operated since the end of January. Through AHS's selection, a firm called Quality Air Experts came out to review and resolve the damaged unit. After three visits and as of this date, the heating unit is no closer to being repaired. It is February and with 3 children, this is unacceptable. Upon calling AHS, I am beyond frustrated.

I have been dealing with a broken furnace for some time due to the fact that AHS will not select a reputable contractor. The initial contractor, Rapps Heating and Air (Rapps), inspected the furnace in April of 2018. During that service call, Rapps determined one of the furnace parts did not function properly. Rapps did not actually come back to repair the part until 6 months later in October 2018. AHS actually tried to charge the service fee again even though I had already paid for that visit. Since the furnace is still not functioning, I recently requested service on the furnace. Once again Rapps was selected by AHS to perform the service.

Had an electrical problem that was supposedly fixed for an exterior outlet. The electrician came and shoved the cord in harder and said it's fixed. Next time I used the outlet, it was past a magical 60 days that was 'in my contract'. I used the electrical trimmer in the outlet in the Fall and then next used it 4 months later when I realized the outlet was not working again. AHS said they could only have someone go out there for an 'additional service fee'. I would have to pay $75 for each service visit.

The dryer was coming on, but it wasn’t heating. I called the claim in to American Home Shield and it was simple. The contractor came out in a couple of days. However, the first time he came out, the dryer started heating that day. I dried one load, then he left, but then it stopped heating. But he came back out and determined that the issue was with the circuit breaker. They transferred the claim to an electrician and the electrician came and fixed the circuit breaker, and it was a done deal. Everything has been fine since the electrician changed the circuit breaker.

The contractor that American Home Shield sent out was very helpful. I thought I had some electrical issues with the lighting but it turned out it was just the type of bulbs that were being used and they were overheating and turning off. The tech gave me some information on what I asked him to find, and it was nice that he did that.

It took about two days for American Home Shield to dispatch a contractor out when I had a problem with my heater. A guy from Delta Home Cooling came out and fixed it, but then, it went down again. I called American Home Shield and told them that it’s down again with the same problem. They said that they would be in contact with the contractor to see my heater but I still haven’t heard back on that. My heater is still broke. The service is fine and I like the tech that was sent out, but the heater still needs to get fixed.

Our furnace went out on the coldest day of the winter when there was a polar vortex. I filed my claim online to AHS and that went well. Their contractor Cool Operator Heating and Cooling wasn't available the same day because it seemed like businesses were closed everywhere. It was so cold. But the contractor set up an appointment the following day. The guy who came in was pretty friendly and was great as far as explaining what was going on and staying in touch. He ended up having to go get a part. He let me kind of know where he was in the process and he gave me a way to contact him if I needed to. He was able to come back that same day with the part and make the repair. My furnace has been perfect since then.

My first claim with American Home Shield was on the washing machine. I called them and they sent a tech from King Appliances to look at it. The tech said that the washing machine dogs and the lid open indicator were missing. He then told me he didn’t know if AHS was gonna fix it or not because these things were missing from the machine. So, they didn’t fix it, and I was out of 75 bucks. I also filed a claim with AHS online when my HVAC wasn’t blowing hot air. I had AHS set up an appointment, and they sent someone from Ice Cube Air. The technician came and he went up on the roof. He determined that it was the motor for the HVAC. He replaced the motor and then went on his way.

Our air conditioner, which was a bit of an old unit, was not working perfectly especially when it was too hot. I called in a claim with American Home Shield and the process was a bit difficult especially if the call would break because of the overload. Their telephone lines have been a bit of a mess. It's been hard to reach there and their long wait time would test your patience. But once you've reached them, they've been very responsive and they would make sure that you are helped and that your thing is taken care of.

We’ve used American Home Shield often over a period of about 20 years and they are a great provider. When I had a rental house many years ago, they had to replace several systems and they even put in new duct work. That’s huge. When you own a home or a rental property, you can’t afford $7,000 here or $10,000 there. So, it’s really a wonderful service to have.

I'm happy with American Home Shield's claims process. I called them when my pipe burst because of the cold weather. The contractor came and showed me what was wrong. I let him have whatever reign in the house he needed and then whenever he needed any assistance, he let me know. He fixed the issue pretty quickly and got out of here.

I used to call American Home Shield for my claims and it's usually a long time. One time, we had an issue with our air and the people that came out said that they had to get approval from AHS before they could fix it. After about a couple of days and we haven't heard from the people, we tried to call AHS and I waited 40 minutes to get to somebody. The wait time is just crazy. They should have an option where you don't have to wait as much if it was something about an order that's already put in.

We were not getting any air on the air conditioning unit and my original server, Del-Air, came out and did an inspection. They told me there was an issue with either the motor or the capacitor. I submitted a claim to American Home Shield and my experience worked pretty well. It took three days at most to complete the claim. They sent out a technician from Total Air Care to do the inspection. He told me that one source was overlooked, which was very minor and they replaced it. I was satisfied with that and now, the unit is working. I have had American Home Shield for a couple of years and I've been pretty pleased with my claims so far.

I filed two claims within the same week to AHS. One was for my heat pump outside and the second one was for my toilet that had a running leak in it. I called AHS and they responded right away. They gave me the names of the contractors and texted the information of those companies. I called the contractors and in the case of the plumbing claim, the guy who came out was very professional. He provided great customer service.

We had some leaky faucets and toilets that wouldn’t flush, and Pipe Solutions corrected everything. I submitted my claim with American Home Shield online and the process was very easy. I got a response within 24 hours. The contractor's service was great and he was very professional. He explained everything and told us exactly what he needed to do. He had to come back because he had to order some parts. And he was early. Everything is fixed now.

When I needed American Home Shield, they came through for me. They got my problem with the washer solved. The computer board was going out and the rotors were going bad. I called AHS and told them what the issue was. They sent a technician from Sears out the very next day. He troubleshot the problem, told me what it was, and was able to fix the problem without me having to purchase any washer. He was friendly, very knowledgeable, and he explained to me what was going on with the washer. He had to order some parts and once the parts came back, another technician came out and put the parts in. And now, my washer is working like brand-new.

I’ve had a couple of claims that I’ve submitted to American Home Shield and it has generally been good. I’ve done it either online or through the phone. My most recent one was for a heating issue. There was just cold air blowing from my heater. I was very happy with the contractor. He was very helpful, quick, efficient and he showed up whenever he said he would. However, it was a hit or miss with some of the other ones who came out.

When my washing machine was not working at all, I called American Home Shield and had a good interaction with the representative. Then I got a notification that the contractor would come out within two days. Their action was quick. The contractor had to order the part because they don’t have the parts with them. Then he returned and installed the part. If we would have an issue in a few weeks, then we would contact them back but it has been okay so far. I would recommend American Home Shield.

We have had American Home Shield for almost a year and my first call to them was for a heating issue. I had no heat and it was not holding temperature so I called up for a service guy to come out. I wanted them to check the ducts and the heating system. All my vents are in the floor and some appear to be blowing cold air and some did not. So, the guy came and checked the inside system. Everything was okay and then he went outside. He said it may or may not need some Freon but it was hard to tell because it was cold out and that it looks like it probably just needed a cleaning.

It was easy to get the claims process started with American Home Shield. I had a plumbing issue in the bathroom and I wanted to verify that the coverage was in place with my policy. I made a phone call then somebody phoned back my schedule. That was cool. The response was what I had hoped for from AHS and the service from the contractor, particularly the service rep, was very good. Once I showed the younger person the problem, he tried to do exactly what the fix needed to be and he was very timely in the response, the repair and the explanation of what he was doing. He was very helpful and the plumbing problem has been corrected.

I was having problems with a well pump so AHS sent a contractor and they did a great job. I filed the claim online on Sunday. By Monday, I had a phone call, and the contractor was there on Wednesday. The contractors were responsive, were professional and were friendly. They were helpful when they came out. The contractor knew right away what the problem was, so did I, though. The retention tank has a baffle in it or a bladder in it that was bad. It was 15 years old. After the repair I got water again.

I called American Home Shield when I had an issue with my smoke detectors and the process was very easy. The contractor that they sent out was great. He changed all of the smoke detectors and so far, everything is working okay. American Home Shield has always been very good about getting right on the claim for me.

I called American Home Shield to file a claim for our water heater, and the reps were very professional. It took the contractor about 45 minutes to complete the repair, but I had to call them today to come back because the water was not getting very hot. They were professional too and they came right out.

My icemaker was frosting up and I had replaced that icemaker when the refrigerator was on warranty about eight months ago. So, I was really surprised when it started causing problems again. Filing a claim for it online with American Home Shield was easy and straightforward though a phone option would be nice. The first person who came out was from Sears Repair. The problem was that to fix it was gonna be more than just to replace it. Their tech said that somebody would be calling about a replacement. This company called ACN Appliance Sales called and came out the very next day which I appreciated. Their tech said that he got all the information and said that they'd have to see if a part was available, which on Hawaii Island, is always an issue.

I've been with American Home Shield for quite a while and I'm pretty happy with them. They had a lot of problems in the beginning with taking out the credit card and the numbers wouldn't go through. Now the service is better than it used to be in terms of speed and accuracy. I recently made a claim over the phone for a kitchen faucet, and the tech from iPlumb that came deserves an absolute pat on the back. I have a very difficult faucet and he did an incredible job of taking it apart and making everything work well. He did much better than I would have expected from anybody. Now it's working great.

The house that we bought was warrantied by American Home Shield and we decided to continue with it. It's been four months now that I've had my home warranty. I do my claims with them online. It's easier and less time-consuming. I also don't need to wait on the line. We have a refrigerator in the second kitchen that we don't use that much. We had a problem with it and the repair was something that needed to be done. We had some stuff in it. American Home Shield sent out Lucas Appliance and their technician was professional and on time. He fixed the refrigerator in 20 minutes. The problem was resolved in less than four hours from the time that I submitted the claim.

The plumbing place that was sent out for our recent claim worked really well. This experience was better than the other ones that we've had in the past from American Home Shield. Before, we had somebody else out that wasn't quite good, and AHS had to send out somebody else that was better.

I have filed claims with American Home Shield on several items. One was the stove, then a ceiling fan, an exhaust fan in the bathroom, and the garage door opener. I submitted my claims over the phone, but I don’t think the reps knew what they were talking about or what they were doing. I come from the construction field, so I told them what the issues were and explained these to them. They always took my $100 or $50 deposit, and they said that I was good to go. But then, when the techs showed up, they said that the issue was routine maintenance. But if the problem was not fixed, then it would cost more damage to the property. There have been instances when AHS took my deposit but did nothing. Nevertheless, the appliances that the techs were able to fix were good to go. With AHS, though, I’ve got to where I wait till I have six items and then I call them. At least, if they fix one or two items, then it's worth what it would cost for that deductible.

My built-in microwave had stopped working. It lost all power. I called it in with American Home Shield and the claim process was super easy and quick. The techs came out the next day and they were super professionals and very thorough. They tested it before they left and I haven't had any more issues since. There was this lady that did the process of setting up the appointment and making sure that I was in the loop knowing when the part would come in, rescheduling it and once the part came in, it was very prompt and I was impressed. With American Home Shield, I have the absolute best home warranty protection that I can get.

American Home Shield is very good, professional and quick to solve the problem. I had an issue late December and because of the holiday the contractor couldn’t come up to check. I had water leaking under my sink. I also had a problem with the showerhead in one of my sons' bathroom. But as soon as the contractor came in, he took a look at it and figured out the garbage disposal needed to be replaced.

I submitted a claim to American Home Shield online for my plumbing issue and getting the process started was easy. Their contractor, AM PM Plumbing, seemed to do an okay job and they were prompt. The guy they sent out was very professional, nice and fast. He explained what he was doing and didn't make a mess. However, I needed a plumber's report for my insurance and I could never get hold of them afterwards. We’ve submitted claims online and over the phone and it’s easy either way. Getting somebody out here is reasonably fast but it depends if it's a weekend or not. We've only had problems with one contractor, and that was when we had an air-conditioning issue almost two years ago. They came out a whole bunch of times to fix the same thing over. Those guys were a little dense, too. Other than that, I'm happy with American Home Shield. It seems to work well.

We had an appliance issue and we filed a claim with American Home Shield over the phone. The first representative that I talked to was not so helpful. On the other hand, the service provided by the second representative that I spoke with was great. I got a response very quickly with regards to when the contractor would be sent out. The service provided by the contractor was superb. They were professional on the phone and were timely. I also liked their follow through and their follow-up. The appliance was fixed and it has been fine since.

I submitted a claim with American Home Shield and I've been very satisfied. We had recently moved in and we had some issues with the fan in the freezer making noise, and Wilks Appliance Repair came out to take a look at it. They called within a day and then set up an appointment within a couple of days, whenever I can meet the contractor. He came out once. He did do something, but then a week later, the problem returned. And so, I called them. He said he knew a lot about the appliance and had been working on them for a while so he knew that he needed to order a part. He ordered some parts and then he came out to fix it.

I was dealing with a washing machine and a plumbing problem and it had been easy to file a claim with AHS. They got someone here within a week and everything went fine. The technicians were very courteous. They both had to come back again because they had to order parts. But I also had another problem with my microwave in that year. The panel on the microwave went out, and I asked American Home Shield, could they have the technician fix it because the same technician that came for the washing machine remembered the microwave in my shelf. Since I had two orders going out, I couldn’t afford a third $75 charge, and they wouldn’t approve it. So I never got it fixed. I was hoping that they should fix it without me paying another $75, but they wouldn’t approve it.

The best thing I ever did was get American Home Shield. I have had them out here for a dryer and then this summer for the air conditioner that was out of Freon. When our furnace quit, I called AHS that morning and they sent me back who the contractor was gonna be. It wasn't five minutes later when Warhold Mechanical called and said somebody would be out between 8 and 12. By 8:30, Don, the tech, was there and by 9 o’clock, we had heat going. He was a very nice, young man. He was very professional and he knew what he was doing. He got right in there and found the problem within five minutes. It was great. He also gave me a couple of his cards because our daughter needs to have somebody like that come in over at her place. People should get AHS. Doo-doo happens and things are gonna break.

Burleson, one of American Home Shield's contractors, did a very good job of taking care of my problem and I had no issues with them. However, I had a problem with Total Air. The tech said there were things that needed to be done to the heater/air conditioner that were not necessary. I had it looked at an independent air conditioning company here in Gainesville. I tried to pay them the service fee, and the guy said that was already been prepaid which he already did with what he turned in to AHS. He even wrote “Pre-paid” on my receipt. But now, I’m getting a bill from AHS saying that my account is past due because of a service fee that wasn’t paid to Total Air.

American Home Shield has been pretty good. I had a couple of claims with them. The ice maker in my refrigerator went out. My washer and my dishwasher were out too. I normally call AHS for my claims and it's easy. The only thing I do is follow up with whoever they have. They kinda take who they have in the area and I go with somebody that we know has a good reference. For my most recent claims, Bell's Appliance Service was sent out and their attitude overall was great. They were professionals. They came out here quickly and for the most part, the problems were resolved in one visit. It was done fairly quickly too. They came back to fix the icemaker when the parts came in. Everything has been fine since then.

I've had American Home Shield for almost two years now and I've had good experience with them. When you call for service, they respond fast. My most recent claim was for the AC and it was fixed, however, after around 25 days, I had the same problem. I called American Home Shield and they sent the same company, A & R Complete Service Corp, to my house, and they fixed the heating system again. They worked great and the person who came out was really professional. He also explained what happened. I've recommended many friends to American Home Shield.

My icemaker wasn't working. I submitted a claim to American Home Shield online. It was easy and the response time took about a week or two which was okay. The contractor who came out was great. He said the valve was the thing that was causing the problem. I had to call American Home Shield to get them to send a plumber over who then fixed the valve. But now, there's another issue and the tech has to come back because the icemaker is still not working. Despite this problem, everyone who comes out from American Home Shield is on top of it and nice about everything.

We had American Home Shield years ago with another house that we bought, and I was so not a happy camper. And with this new house that we also bought, the sellers offered us this plan with AHS, and we thought, “Oh, great.” But AHS has been very responsive immediately. I had a leaky faucet and submitted a claim with them online. As soon as I clicked send for my request, I got a date and a time that somebody was gonna call me back, and they did. AHS's contractors call me within 24 hours. I called today for another leaky faucet and immediately I got a response with the name of the company that will be calling me. I expect to hear from them by the end of the day tomorrow. They also set up a time that’s convenient for me. In the last six months, we’ve had five different issues with the house and everyone who came out had been top-notch, very polite, professional, and solved the problem. I will recommend AHS now.

My garbage disposal broke and so I went online and filed a claim with American Home Shield. Their website is user-friendly and I could use it well. However, it's odd that now they're asking for $75 upfront. It said that I could do that or I could do it after the repair gets done. I used to pay the repair guy when he came. I also don't really like to pay for something that hasn't been done yet. But the guy from Lubbock A-1 Plumbing, who came, was very good, prompt and knowledgeable. He knew what he needed to do when he called me. I told him what the problem was and so he brought the replacement and got done quickly.

I had an issue under my sink and I thought it was my disposal. I called in to American Home Shield to submit the claim and I told the representative what I thought the problem was. It was a Friday when I called in and unfortunately, they weren’t able to send anybody over the weekend so they said Monday. On Sunday, I was contacted by the plumbers, which was nice, and when they came out, they were early. There were two gentlemen and when they went to the sink and looked, the issue wasn’t the disposal. They took all the pipes apart and figured out that it was just a really bad clog. They knew what to do, got it done within half an hour and put everything back together. They were very professional and it was perfect.

Our refrigerator stopped working and since it's hard to get someone on the phone from AHS and at a reasonable time, I got online. That way, If I'm driving I don’t have time to press buttons. AHS sent someone within 24 hours and everything was good. The contractor replaced the motherboard which fixed the issue. He was timely. He said he would get here at 7:00. He called and let us know that he was on his way. He got here at 7:30 and fixed the refrigerator within 20 minutes.

My first time using my warranty, and it has been awful and a waste of money. My hot water heater started leaking. Technician was sent out who states it's unrepairable and needs to be replaced. States his company only uses "commercial" products and manufacturers that require an expansion tank. Therefore I need to pay almost $600 to their company (not covered by AHS) for an expansion tank and plumbing modifications to meet manufacturer's warranty requirements. This is not a code requirement in my county, which the tech also stated, it's a manufacturer requirement for their preferred product. They would not do the work unless I agreed to this. I called AHS and asked for someone else as I wanted a like product replacement, a standard 50 gallon water heater, no expansion tank requirement.

I have an American Home Shield Warranty and contacted them on February 7, 2019 regarding a broken dryer. I was charged the $75 call fee when the service was requested. A repairman from Suretec Appliance was sent out on February 13, 2019. He said the dryer needed a new heating element and the part would have to be ordered and should take about a week. I tried contacting Suretec on February 15, 2019. No one answered and the recording said the mailbox was full. I contacted American Home Shield, and spent over an hour trying to reach AHS, and explained the situation to the customer service rep. AHS said that they had no information regarding the ordering of a part. I continued trying to contact Suretec several times a day for the next several days and received NO response.

I was simply calling to cancel a home warranty for the house I was selling. Spent over an hour on the phone and talked 3 people who barely even spoke English!!! Worst customer service I have had in a long time!!! Very I knowledgeable and very unprofessional!

I set up an appointment on a Sunday because my heater went out during a snow storm. Because I could not get an appointment until the following Thursday, I had it fixed at my own expense. I canceled the appointment 3 days in advance and was told online at that time that my money if charged, would be reimbursed within 2 business days. I was charged the fee the day of the appointment. I waited 2 business days before reaching out to American Home Shield but was not reimbursed.

After having AHS warranty for 7 years my AC broke in my rental property in June of 2018. AHS dispatched a contractor for the repair who first said it needed a computer, this did not fix the problem so the contractor told AHS it was an electrical problem. AHS then sent an electrician who said there is no electrical problem. Then AHS dispatched the AC contractor who initially came out and they said the AC was broke because rats had eaten the duct work (which even a noneducated person for AC repairs understands is BS).

Our Whirlpool washer broke. We contacted AHS to arrange for a repair. First, there was the more than a 30-minute wait to reach an operator. Secondly, if you look for the page listing contractors in the area, nothing is there. Thirdly, when the contractor is scheduled, there is no guarantee they will show. It is not a company I would have any confidence in whatsoever. We are still waiting to get this washer fixed, and it has been over a month, and now over $50 in laundry fees we should not have had to pay.

My issue with American Home Shield has been resolved since posting the original review. I did indeed receive a follow-up email from their Social Media Outreach team; and the warranty has finally been cancelled, and no further payments were required. I have raised my rating of the company by one star based on the experience I had with the post-rating follow-up, but I will not raise it higher because of the experiences that pushed me to write the initial review.

Excellent service and really happy with AHS Services. Has so far handled every issue efficiently that we have had. I believe the cost is also pretty reasonable. They’re not the cheapest out there though, but they do good work. We’re happy.

After 3 years of service with them I finally found out that I've been throwing my money away. If you file a claim they'll take their time to come to you or if they don't you'll never get service. They have the worst contractors. Out of 3 claims I had zero luck on getting repairs done...

Update 04/19/2019: I wrote a review here on AHS about 6 weeks ago, you should be able to see it. It seemed to have been resolved. This weekend, I received a letter in the mail that they are canceling my contract. I have been a customer for 11 years. More

We had an AC issue wherein the exterior part of the unit was not functioning correctly. The fan motor itself stopped and a large amount of heat was pouring out from the top of the exterior handler. I was worried about it catching fire because the fan was not cooling down the system and there was blowing up of hot air up at the vent which causes to shut down the unit. My wife quickly looked up our policy and made sure if it would cover the AC. She went online and got a hold of American Home Shield. She researched and made sure that we took the proper steps of putting in the claim, that it was reviewed and had them properly contact the right people. We also asked a couple of questions to see what out of pocket cost would it incur. We filed the claim in the evening and we got a confirmation that evening as well. Then, within a 24-hour period, they were able to get a service to come out and take a look at it.

Our heater was not performing well and we called in to American Home Shield to submit a claim. A gentleman from Sunny Breeze showed up the next day and took care of the problem. He was very polite. He knew furnaces and he knew exactly what to do. We've been with AHS for 11 years now and they recently replaced our washer, so we're very happy with them right now.

I did a claim online with American Home Shield as my washing machine went out. But something happened and I had to go back in and do the claim over the phone. There was a very long hold time. The first contractor that came out didn't do a thorough job. He changed out some things but he didn't put some kind of rubber band or metal piece back on. He also tracked my house up with all kinds of mud and dirt.

My tenant's furnace was just blowing cold air. It was nighttime and it was freezing out. I filed a claim online with American Home Shield and it was super-easy. They called me within a few minutes and somebody got there the next day. They had the part with them and they fixed it. My tenant was super-happy because it was not freezing anymore. And I was super-impressed.

One of the control boards on my gas heat pump had gone out. I submitted a claim with American Home Shield but for so many years, I've called directly to a repair company and have them come out to do the repairs. But this particular incident went very well. It's a great company and everything from AHS did exactly what they should've done. The contractors were fabulous and they were better than the company that I used to use. Also, in this particular case, AHS used a quality contractor for this quality work. But that is not the case with some of the contractors they use.

I've had American Home Shield for a long time. I let my subscription lapse so I started like I was a new customer again. It takes a long time for their reps to answer the phone. But once they answer, they're very good. Recently, my dryer wasn’t drying and tumbling. The tech from Orion Appliance came and he had to order a band so the work isn't finished yet. But the techs from Orion came out before for something else, and I don’t have a problem with them at all. They're very friendly people. I'm happy with American Home Shield. I recommend them all the time.

The claims submission on American Home Shield's website is pretty straightforward. They sent a contractor the same day I filed a claim because it was an urgent call and our plumbing issue was resolved quickly. He just said to keep it unclogged. They were very helpful and took care of the job. With the warranty the home repairs are so much cheaper.

I submitted a claim online for a washer and it took me literally five minutes. I did it on a Friday afternoon, and the contractor called me that same afternoon and was there Monday morning. He filled me in on the process and gave me a heads up on what to do because it was the first time I used the warranty. He was fantastic to work with and was extremely efficient. It was recommended that we get a new washer, and we went out and purchased one that night. American Home Shield is refunding us what they would have purchased a new one for us. They've been great and I haven't had any complaints at all. They cover a lot more than I thought something would and the claims process was extremely simple.

The water heater in the house was leaking from the bottom. I went online and I logged in, and I filed the claim with American Home Shield. Bogott Plumbing contacted me first thing the following morning. They were here by around 9:30 that morning and they assessed the situation. They went out and sat in the driveway for a few minutes. They contacted American Home Shield to get approval and they left, but it wasn’t a half an hour and they were back with a brand-new water heater. Before lunchtime, the new water heater was installed. It was very quick. The contractors sent out was fantastic. They were personable and professional. They were considerate and they knew what they were doing. They were a good bunch of guys.

We had some faucet leaks and then a shower head that doesn’t let out hot water. I submitted a claim with American Home Shield over the phone. I called twice and the first rep I spoke with was so rude. But the second one was nice and helpful. She asked what was going on. Within a couple of hours, I saw an email telling me when somebody would be out to do the service. They sent Lake Plumbing, and Bob, the guy who came out, was very professional. He has to order a part and because our house is 20 years old, he has to research for the matching part.

American Home Shield has always been wonderful for us. One of the plug-ins on our wall keeps tripping the box so I submitted a claim over the phone. That was a very easy process and I feel wonderful about how quickly American Home Shield was able to get somebody out. The guy from McClerklin's Electrical Service replaced one of the wall sockets. He was very polite, very serviceable, and knowledgeable about what was going on.

American Home Shield sounded like a better deal after we read some reviews. So far we've filed two claims with them and they've been good. We were pleased and we certainly got our money's worth. The most recent of the two was for our microwave that stopped working. My wife went online and put in a claim. The contractor then came and diagnosed the problem. It took a week and a half to get the part and then the contractor came back and fixed the unit.

I submitted a claim to AHS online when the dishwasher wouldn’t drain. My husband was there when the contractor came and the service was fine.

Our door only went up part of the way and I identified a broken spring. We filed a claim with American Home Shield and their website was really great. Filing claims is a piece of cake. We just go online, sign into our account, and click on what the problem is. Then we get a call back appointment within an hour. The contractor contacted us and gave the appointment time. They told us they’d call back when they were en route. The quality of their work was very good and everything has been functioning perfectly since then.

We had an electrical problem and the power, lights and circuits were going out in the house. My wife submitted a claim to American Home Shield online. A lot of times, we called them and talked to them but we had to do it on the computer because the phone calls weren't going too well. The reps weren't picking up or it would roll into voicemail and we had to leave a message. That's horrible because we had to get back with them instead of them getting back with us. They need to do a little bit better at communicating.

Our experience with American Home Shield was good. My husband filed a claim for our kitchen sink faucet that was leaking. The plumber who came was able to repair it. He had the part he needed right on his truck. The faucet has been working well since then.

Our pool stopped heating. Its jets work, but the water wouldn’t get hot. I submitted a claim to American Home Shield online and their contractor sent a guy out. He was friendly, took a few calls to get the first claim and scheduled. He came quickly and also came back quickly when he couldn’t fix the problem the first time. At first, he thought that it was the heater unit that was blown out. He replaced the heating unit but that still didn't help. He also checked the electrical and found that when the heater blew out, it also shorted out something on the electrical board so he ordered a new electrical board then put that in. Overall, it took a couple of weeks but he fixed it. My experience with AHS was good and I'm happy with the service. They help me find licensed repair people which is one of its biggest value. I'm only paying the copay, but I'm hoping that it's fair for the call considering the premiums I'm paying.

Our heating and cooling unit was not working properly. I noticed that the controller in the living room kept blinking out and it would be 100 degrees in the house. I called American Home Shield for help and got a very helpful rep. Within the same day, a young man from Todd's Residential Heating & Cooling came out. He was exceedingly professional, courteous and attentive. He listened to me and he checked everything out before he made any pronouncements or decisions. He wasn't just talking off the top of his head.

I always submit my claims to American Home Shield over the phone because I want everything recorded. When I called in my claim for the refrigerator, the claims rep told me that the contractor would call me. I got emails stating that N & K would reach out to me, which they did in about a day or two. They came in with the first part for the icemaker. The repairman had to order another part because he came at the end of the day. I had to ask the repairman if he could come in earlier because I always ended up with him coming towards the end of the day, like 6 or 7 at night. So, he ended up coming in replacing one part. Then I called him back but I didn't get him right away. It took about three or four days before I could reach him. He finally emailed me back and said he was out somewhere.

The refrigerator was messed up and the little light on my oven wouldn't come on. They went kerplunk about the same time and I told my husband that American Home Shield was not gonna believe me. Instead, they fixed those issues and everything is working fine now. The guy who came out the first time to assess what was wrong was really nice and responsive. The second guy who came out to fix everything was also really nice. When it wasn't working, he came back and said it was no problem. It was a really good experience.

The AC wasn’t working, the fan was constantly running and there was no hot air coming so my wife filed a claim for it with American Home Shield. HVAC came out to our property in three days. The contractors were professional and they were able to get everything fixed. It was overall a smooth process.

We had AHS it in the past with our former house and it was offered to us in the purchase of the house. So when we bought this house, we requested for American Home Shield to be part of the purchase offer as well. That was for the first year and now, we've been paying for it. When our garage door opener was broken and the garage door was crooked, I called American Home Shield to file a claim and the rep I spoke with was good. Then the contractor, Flash Garage Door, was very customer oriented. They were fantastic and they fixed the garage door right away within an hour. They were in and out, and we were left with a working garage door.

I got an issue with the furnace. I called American Home Shield and I spoke to a live rep. They got someone out in 24 hours. He had been the same guy, so he was familiar with what was going on. He was a professional, very good and very timely. After that, they charged me my deductible, and that was it.

I bought this house on the first of February and moved in three weeks ago, and I've had American Home Shield for that long. I had googled it and it had good references and good reviews. So I asked the seller to buy the warranty for me and I have had a good experience with it. Someone has been to my house when my icemaker and refrigerator wouldn't work. I had some leakage under it too. I did the claim on email and within a couple of hours, I got a callback from the Applianceman Repair Service. I set up an appointment that day and the technician was there so it was good. He was very professional too. We talked about the problem and then he got to work for about three hours. He cleaned it all out for me and fixed it, and the refrigerator has been working ever since.

AHS' reps have been great and so are the technicians that have come out to our home. Although the service fee is really high, they were very professional and on time. Once, the outlet on the outside of the house went down. Electrician for Hire was sent and they fixed that. My experiences with American Home Shield have all been really positive.

American Home Shield's rep did great when I submitted a claim over the phone. We have a shower drain that was allowing gases that smells like sulfur to come up, and I wanted to see if we had a P-trap down there. We had work done and so the contractor was checking on that. He was friendly and very efficient. I have had some contractors from AHS that were a little fuzzy that I question their ability but he seemed very confident. And I’m hoping what he told us was accurate because now, I’m gonna have a plumber look at the situation because it’s not covered. But he was efficient. He went right to the problem. I had him looked at another plumbing issue too and he was very nice about that. He cleaned something up for me as well, so he did a nice job.

There was a ceiling leak in my home. And I filed a claim with American Home Shield. Triple-N called as they were supposed to and they arrived on time. The tech was funnier than heck. We had the ceiling that was a little moist. He found the leak, he repaired it, and he left. He knew what he was doing. He was remarkable and I would call and ask for him again.

I had an issue with my compactor recently and I called AHS to submit a claim. Their claim process was very good. The coverage they provide is good, too. However, I think the $100 is too much. A disposal is $100, so I could've probably gone and bought one. But the contractor who came out from Sunshine Plumbing Systems was very good and very quick.

The warranty with American Home Shield has been very helpful to me and I would tell others to get it as well. I like to talk to somebody when filing claims but I've done both online and over the phone, and it's very easy to get things going. They usually tell me who the contractor’s gonna be and their phone number. Then I call the contractor and they get right on it. The one that came out for the garage door did a very good job. I couldn’t get it to go up and down but it's fixed now and I'm happy. They had to come back but it didn’t take long. They went and got the parts within the next day or two.

American Home Shield is one of the best companies I've worked with since I've been having things done on my older home. Once, the fans that are in the crawl space froze up and they sent Fayette Electric out. Then, when we were doing work under the house, we found a third fan that was located between the old house and the addition that no one saw when Fayette was here the first time. While I was down there, we went and poked around. It was seized up. I had Fayette come out again and replace that as well.

I had a claim for my air conditioning unit and filing that online was easy. Then somebody got out here in about three hours. He was finishing up a call and then he stopped over after that. He looked at the unit, diagnosed it, told me my options and then went from there. They're in the process of doing the repair now. Overall, I've had no problems with American Home Shield.

We have a strange smell coming out of our heating vents. And then we had full-size wasps coming out. Submitting the claim with American Home Shield online was easy and faster than I expected. The contractor showed up during the time block we were told and he was very cordial and kind. He took his time and explained everything. He found no problems and he said that the strange smell is normal. So we still have it. He also said there were no holes in any of the vents and that meant the wasps got in the house. My experience with American Home Shield has been great so far. Having them is a good idea if you’re unsure of the life of your appliances and other systems.

I submitted a claim online to American Home Shield for a leaking toilet and it took a day for the contractor to get in contact with me to come out. He called and scheduled an appointment. He was good, knowledgeable and explained what he did. He did the job perfectly and everything is working.

I own a real estate company and we've been selling American Home Shield warranty for 10 years. If I have been selling it to our clients for 20 years, and I have one of my own, that says a lot. We used it at our office as well. So if I have one, it's a good product. I don’t sell and I wouldn’t suggest any other home warranty. Our daughter and son-in-law in South Dakota has one. I got them on another home warranty under AHS and they’ve been very happy with it. Even when there's problems, I know I can always reach out to our rep to help us get things handled.

We have been experiencing a sewage leakage out of a pipe on the side of our property. But it wasn’t actually supposed to be leaking sewage. It was an over drain pipe so we assumed there was some kind of blockage somewhere along the line. I was hoping that American Home Shield's contractor would be able to figure out what was wrong with it and I filed a claim online. That process was straightforward and Hodges got here pretty quickly. It was within the week of the claim. The guy was straightforward too. He came in and did his work. He also talked with my husband about what he was doing, why he was doing it and some reasons why he thought we might have been experiencing our plumbing issue. He was a nice guy.

The water pressure in my master shower room was really low and something in the valve wasn't allowing the hot water to go through the showerhead. I submitted a claim online with American Home and it was fairly easy to do, and so far, I'm very happy with everything. Both guys who came out were great. They were both very professional and helped me out with everything that I needed.

One breaker kept flipping and half the house didn't have power. No matter whether there was anything turned on or not, it would stay on for a couple of minutes and then flip. I submitted a claim to American Home Shield over the phone and did it through the automated system. I moved off the day that they had to come so their contractor came out after two days. Their service was very good. They even had to come back out the second time and work on it again. They tried to find the problem and didn't stop at the first thing they thought it might be.

We had a bad garbage disposal and the sink was clogging because of it. I submitted the claim over the phone and the reps were good. In 24 hours or less, I received response on when Lake Plumbing would be out to provide the service and he was good. He was on time and really honest. The garbage disposal was just outdated and it had some rust and calcification. He replaced it and since then, I've been good.

I've had American Home Shield for a long time but when I submitted a claim for plumbing, they denied it. And I'm rather confused because the plumber was here. He did the work. He said something should be replaced. He wanted to add extra things onto the water heater. I agreed but when American Home Shield called, they asked me if I would pay the difference for the extra things I wanted to add to the heater. I told them that it was fine. I then got a letter saying that my claim was completely denied.

I called American Home Shield to file a claim when my microwave wasn't working. Their customer service was good, and a tech was then sent and he was good. He had the parts and he was able to resolve the issue. He told me that if something happens within 60 days, they have a 60-day warranty, which is good. But the microwave has been working fine since the tech fixed it. American Home Shield is a good thing to have especially if you're a new homebuyer. My house came with a basic plan but I paid a bit out of pocket to cover the next level. You don't want to have any surprises, especially for the first year.

We had no hot water on Sunday morning. Initial call to AHS resulted in learning their computers were down, but they made note of issue. I called back 15 minutes later, there was no record of my call, so I submitted an expedited request for plumber. Three hours later, after leaving service provider 3 messages with no response, I called AHS again and was told there was no record for expedited service and there is no plumber in their network that works on a Sunday. This is Los Angeles, I can easily find 30 plumbers who work on Sunday. AHS refused to go out of their network and consistently told me "guidelines allow them 24 hours." I do not recommend a company that puts children and elderly at risk when there are plenty of providers who will reply on Sunday for emergencies.

This warranty is horrible, worst money ever spent. Waited 3 1/2 weeks for an electrical repair that their contracted workers left in worse shape when they began the repair on property before 1/25 finally got serviced again on 2/22. During this service they had to cut a 6 inch tall 1 ft wide section of sheetrock out (which they didn't repair because it's not covered in the warranty). Refrigerator died 2/16 & first service availability was 2/25. Cannot believe they would accept service of a Refrigerator 10 days out from report of incident, all contents of appliance are ruined of course. Couldn't imagine if it was the HVAC in the middle of the summer or dead of winter. The customer service has been horrible, warranty work is sub par. I am a realtor & cannot believe they think this type of warranty & customer service is acceptable. I could NEVER in good faith allow one of my clients to spend money on this warranty. Pitiful all the way around.

I bought the warranty because my son recommended it, and I’m so glad that I bought it. I tell all of my friends that if it wasn’t for American Home Shield, I would have needed to buy another refrigerator. I’m very pleased with their service. I submit claims over the phone and the representatives have always been very pleasant. They act immediately too. This is the second time that I've called them and they responded right away.

I went online and put a claim in with American Home Shield for my washing machine. National Platinum Service came out that same week, so it didn’t take long. They fixed my washing machine. American Home Shield is fine, and I liked my experience with them.

American Home Shield offered a quick solution when I called them due to an issue with my garage door. Their contractors arrived on the same day, and they explained what the issue was and solved it quickly. They did a good job. I was happy with the service provider. I've had excellent experiences with American Home Shield and I would tell people that it’s a very good option.