American Home Shield Reviews

There was a problem with my air-conditioning, which I first thought was plumbing, and so I called American Home Shield. The representative was great and the gentleman that did the work was actually very knowledgeable and he did a very good job. But the contracting company who was doing the booking part of it had scheduling mistake. I was led to believe that they were gonna be there the next day, but they didn’t come the next day. It actually ended up being a couple days out before he got back to me. But I never had problem with American Home Shield. They’ve always been very courteous and seemed to be understanding. Even though when I’m a little upset and I wanted to do it right now and I don’t want to be put on hold, they’ve been very good about that.

American Home Shield (AHS) sent a repairman from A U.S. Air to fix my central air conditioner in May 2013. He failed to diagnose the problem and simply replaced the Freon in the unit. At this time my AHS warranty covered Freon replacement. Over the next year or so, A U.S. Air had to come out 5 or 6 more times to add Freon and the occasional stop leak but only actually diagnosed the problem after multiple follow-up and complaint calls. Meanwhile I renewed my AHS home warranty which changed Freon coverage rules in August 2013.

At the recommendation of a friend, I talked my husband into getting house insurance from American Home Shield for our appliances. This is one more mistake to add to the very many I've made over the years. They sent a kid in JUNE after I requested one in MAY to come look at the AC that was not working. That nitwit said a spider web built so much pressure up in our system that it shredded a 1/4" steel cap on the freon tube. They refused to fix it after being completely rude and charging us $75 for that piece of BS.

I called American Home Shield to file a claim because I needed a gasket on my refrigerator door. They were very polite and cooperative. I was very satisfied with the quickness of the appointment because it was done on a Friday night and the contractor came out Monday morning. They were very friendly. The repairperson called me to know he was coming. It didn’t take him very long and he came and fixed it. It runs more efficiently now. I recommended it to someone else and they’re joining American Home Shield.

On time, fixed the problem fast and were very nice and very knowledgeable.

I’m not impressed with American Home Shield. At the beginning, everything was fine when I submitted my claim It was easy when my husband did it on the phone. The contractor that came in was very nice. Our air conditioner was fixed and I thought we would only have to pay $75 for them to come out. However, we got an email a day later telling us that we have to pay for the cost of getting Freon in the air conditioner. We didn’t know that. It was working well after the repair, since we pay for everything, with no real help from Home Shield.

I have been a contract holder with AHS for a number of years. I was referred by a neighbor and I too have referred others to AHS with no reservation. I've had to two claims, one on my thermostat in 2009 and the other on my garbage disposal in 2012. Both were handled swiftly and the work performed was to my satisfaction. I started out paying via 12 monthly payments, but decided to switch to an annual payment for the 2014 contract year. This is where my problems with AHS began.

I have made a couple of claims with American Home Shield and was very impressed with the experience. The main one was when my air conditioner went out about a month after we bought our new house. We were without air conditioning for about a month, but they did get everything repaired and it cost just a fraction of what it would have had we not had American Home Shield. I was very impressed with the company that they sent out. They're very professional and very friendly. Everyone at AHS was very helpful, very attentive, friendly and wonderful. It's like talking to old friends, so it was very nice. And I used to work in customer service, so that's huge for me. I was very impressed with the experience.

I had a plumbing issue in the bathroom where there was a knocking sound coming from the wall. It’s the master bathroom and it was a very irritating issue in the beginning because I didn’t know where the knocking was coming from and they didn’t seem to pinpoint the problem. I was concerned that wall would took a while before it was put back together. I ended up having to locate someone myself because they didn’t have anybody to do it. That person came out and repaired it. He fixed or changed out the valve and the sound was gone. AHS then sent me a check to pay for the repairs. It didn’t quite cover the repair but we finally got that done after a while.

Five years ago we had a bathroom redone, but it ended up ruining the bathroom so I had everything redone. Once AHS got finished, I knew I had a cartridge in the shower that leaked, so we ordered another one. American Home Shield immediately came back and told me who the plumbing company they're sending out. That was Sunday afternoon, and so I got a call first thing in the morning from American Plumbing. I asked them if they can send John. John came and fixed it. He’s very nice and very cordial. I've dealt with him on different occasions and different matters. We work well together, and I trust him.

I had an issue with my washer. The contractor sent by American Home Shield came in. It was great. They saw what was wrong, it was a computer, they fixed it. The contractor was great. He explained everything that was going on. I had no questions. And it's been working ever since. It made it much easier to wash my clothes, when it rains too. I've had AHS for a couple years and they've been great. I haven't had any problems. I have recommended it to friends and they have actually gotten it. AHS is a great home warranty that you can rely on.

We've had American Home Shield now for 10 years and have had nothing but good results from them. I filed a claim for my garage door. It was scraping the wall and had some other problems with it too. We weren't sure what was causing all of it; as a matter of fact, I called American Home Shield and asked them how to handle that. So they sent somebody out and fixed it and took care of all of it.

I called American Home Shield to report a problem with my ice machine. It hadn’t had any previous repair and now it stopped working. Customer service is very polite as well as the contractor that came in to do the repair. Since then, we haven’t had any problems with it. My experience with the company is by far satisfactory.

Contacted the company for a toilet stoppage. I was informed that under my plan it is covered. They send a plumber who basically worked for himself and told me that this not covered by the insurance. He requested $450.00 to unblock the toilet stoppage. Contrary to my plan coverage which has stoppage covered, AHS advised me that this not covered. Finally I hired a plumber myself and paid $110.00 to fix the problem. AHS customer service is poor and not professionalism. I cancelled my plan with this unprofessional company and I DO NOT RECOMMEND THEM to anyone. STAY AWAY FROM American Home Shield.

My last claim was for the electrical switch. The power was out in my computer room. It kept tripping out. The breaker just popped so I called American Home Shield. I submitted the claim online and got a response fairly quick. The electrical contractor called me promptly with no delay and within a couple of days, the guy showed up. He looked at my system, replaced the breaker and had it fixed in a matter of 30 minutes. He was professional. He called to coordinate the business so I could run home to meet him and return to work. Everything went well and I'm satisfied with it. I've got no complaints because the process is working well. I'm very happy that they've responded to all my concerns and all my issues quickly.

We experienced a water pipe bursting in our home. After shutting the water off and cleaning up I called American Home Shield who contacted a local plumber for assistance. The plumber arrived within three hours and assessed the damage, diagnosed the failure and made a temporary repair until ductwork could be removed for full repair. Repairs were completed within 5 days and as an added bonus our hot water heater needed replacement. American Home Shield approved the repairs & the replacement of the hot water heater.

American Home Shield was good, it was a prompt response where I got everything I needed.

The air conditioner just stopped cooling in August. Its fan would work, but couldn’t cool anything. It was getting warm in the house, so I contacted American Home Shield. I actually submitted a claim online, but didn’t hear from them. So, I called the provider and they called me back and said, “Gee, we don’t work on Sundays.” I said, “Okay. I’m getting by. That’s cool. I have ceiling fans and I’ve got an upstairs and a downstairs, and anyway, in the bedroom, I have a separate air conditioning unit, so it was okay for sleeping.” They came by on Monday afternoon and recharged the unit.

American Home Shield was on a real estate transaction and the homeowner opted to renew for several years on the property. Summer of 2014 the microwave stopped working. After sending 2 different contractors on July 28 AHS provided an option to repair or pay upgrade fee to replace brand name. They encouraged the homeowner to replace the appliance with a different brand name, although homeowner advised them that every other appliance in the kitchen was the same name brand. Homeowner opted to have repaired, even though told 3-week process.

American Home Shield is the best home warranty company out there. I had someone before and I had problems with them, but I had no issues with American Home Shield. The last repair I had was a faucet leak in my kitchen. It was repaired. Then it had a little leakage afterwards. Somebody came back on Monday and corrected the problem. I did my claim online and it was easy and user-friendly. When the contractors arrived, they were friendly and professional. The sink they repaired was working perfectly. This is the second home I have with AHS. They're excellent.

American Home Shield answered every problem I've had right away. Our most recent claim was about an air conditioning problem and so I went online and asked for somebody to come out and they were out within two days. The contractors were great. There were two guys and they were very pleasant, very nice and knowledgeable. I've been really happy with them. This is my third renewal with AHS. I think they do a good job.

I had a bad experience over my air conditioner repair. I waited for a long time to get my issue repaired. It was very inconvenient for a customer. And then, I still ended up having to resolve it or arranged for it to be resolved myself. I was without air conditioning for about a month. The contractor that they arranged to come and fix my air conditioning was not confident at all - ineffective. He was not professional and did not take the issue like it was important.

I've had American Home Shield for a long time and it was good. I put a claim on the refrigerator and they sent better people out this time. I made the claim online and it went well. The contractor was very good and the refrigerator was working great. AHS has always been dependable. I've got two policies and I've been happy with them. I would recommend AHS to anybody.

It's very good. The refrigerator wasn't working properly so they came out and fixed it. They come when they say they were going to and did the job they said they were going to do. Now the refrigerator is performing better.

About the same time every year, on the hottest day of the summer, something goes wrong with our air conditioner. We filed a claim with American Home Shield online, and the contractor came out the next day and got it up and going. He was very professional and did a good job. We’ve been loyal to American Home Shield, and they’ve been loyal to us over the last 10 or 11 years. It feels like we’ve grown up together.

About a week before I made the call, I was traveling. I came home in between flights and the water softener was making noises and it showed an error on the LED screen. I turned it off and bypassed it because I was in between a couple of business trips so I didn’t have any time to do anything about it. I came back, turned it on and it seemed fine for about a day. And then it started making noise again, and that’s when I called American Home Shield. It was relatively fast and pretty easy. There was a little bit of confusion though of when I had to pay the co-pay to the contractor. But other than that, it wasn’t too bad. The contractor came on time, did the job pretty quick, did not leave a mess and were just great. I’m very happy.

Well pump pressure switch kicking in well pump at 10 lbs or less. 2013 ask to have low water pressure fixed. Technicians came out, said it was bladder cell, incorrect pressure water runs for 5 minutes without turning on pump. Second call, did not have another service provider.

I had a claim with the air conditioning unit and AHS responded in a timely manner. They came out as soon as they could and the contractors that came out were very professional. It's been a good program and whenever there's issues, they come out and take care of them. They're very positive, professional and reasonable.

They’re fantastic! When I call them I have somebody, a repairman, here almost immediately to take care of the problem. The companies that American Home Shield has got are fantastic. The people that come to service us are fantastic. We've had two separate occasions, one for our water heater and for our air conditioning, and both instances have been incredible. They've been wonderful people. I'm just sorry it took us so long to find them. I didn't know they existed until a neighbor told us about them. It's the best thing we've ever invested in.

I'm good with American Home Shield. I recently filed a claim for the A/C unit because the motor broke. The company that came out fixed it very well. Home Shield is very good and I'm really satisfied with that. Also the contractors were good. They came out right away and since the repair, the A/C is pretty good. Everything is back to normal since that day. I own a nail salon so every time I talk to my client, I always refer American Home Shield. Everybody should get it.

We discovered water covering our kitchen floor and we determined this is a hot water leak. So we turned off our hot water at our water heater and notified American Home Shield. Within a couple of days, a plumber showed up and determined that it was a slab leak in our kitchen behind the stove that he was not able to work on. So within a day or so, or a couple of days, another plumber showed up with the tools to break the floor to access the leak and he repaired it at that time. Then afterwards we had another company come out to patch the hole in the wall that was created when they were trying to access the leak. So it required breaking open our wall and the floor as well. The wall was patched up and we re-tiled our floor afterwards to repair that part of it.

My furnace was found out broken down by my oil company technician. I call the AHS and they sent a contract to my house and only check a few minutes and did not find the problem but asked me to pay $100. I called AHS again and asked them to send another technician to check it. After a week's call, they finally sent another person from other contractor. The second person found problem and told me don't turn on the furnace. Because the fume will go into my house and kill us. The second day I called AHS, they said they rejected the second company's report and will send the first contractor to house again. I waited and kept calling the first contractor, they finally came back again.

The water heater had stopped working and I called a plumber from American Home Shield. They came and fixed it. The problem reasserted itself less than a month later. There was another plumber that American Home Shield connected us with and they fixed it again, and we haven't had any problems for the better part of a month. Submitting a claim was always good. My only complaint is I'm never sure whether the firm that I've been using and happy with is still with them. American Home Shield is excellent value for my money.

I filed a claim with American Home Shield for our refrigerator. The thing that dispenses the water, the little small plastic stick, has broken off. I called and told them the problem and they contacted the appliance place and they called me the next day. The technician came in. He was quick and he said he had to order a part. The part came in a day or two later. He came back and installed it and everything went fine. The fridge has been working fine since. AHS has been reliable so far. Today they're sending someone for this pool pump that they replaced a couple of years ago and I'm hoping they're going to replace this one.

It was an excellent experience with American Home shield. They were prompt and everybody who did service for us was very polite and professional.

My heat wouldn't set off. I submitted a claim to American Home Shield and someone was supposed to call me back coz it's supposed to be an emergency call, but I didn't hear from them until I called them the next day. The contractor was very nice and professional. He explained what was wrong and fixed the problem. The only thing I would like is if they had a list of contractors that you could choose yourself, because one of the people that they had sent to me was from 30 miles away when you have local units that’s closer. I just wish we had a list of people we could call ourselves versus them calling. Of all the people that they have sent out, I only have one that didn't seem to know what he was doing. But for the last two, three years, it's been a great experience.

My experience with American Home Shield has been fine, so far. My last claim was for the AC that quit working. The contractor they sent was great. He was very personable and seemed to know what he was doing. He found the problem right away, repaired it, and was quite thorough. He checked everything while he was at it. I was very satisfied with him. Since the repair, the AC has performed great. American Home Shield did a decent job.

I'm glad I have AHS. I'm very grateful that the service is there because being a single person, I need people that are contracted and know what they're doing when I get repairs done. I've had their service since 1999. Recently filed a claim for a leaky faucet in the bathtub, and also for my laundry faucet that needed to be replaced, and I didn't have any problem with the claims. Their reps on the phone were always very conscientious and looked up my information if I didn't have my account number. Their contractors have done their work and I’ve never had a problem with any of them. I haven't had to call anybody back to redo the work.

The air conditioner unit was not working properly. I called the 800 number and asked for someone to come out and they were very nice and said that they would send someone to come out and they came the next day. It only took 30 minutes to repair and it's working great.

American Home Shield is a good company to work with. We call all the time and they've all been good experiences - otherwise, we wouldn't still have them. We submit claims generally over the phone and just use the automated system. The contractors we've worked with have all been good. They don’t speak any English though. After the repair our appliances, plumbing, and electrical have all been fine.

Our air conditioner started humming so I called American Home Shield and they came out. The claims process was easy. All I did was call and tell them what it was doing and they came right out the next day. The representative was polite and the contractor was very efficient. He found the problem, did what he needed to do and was gone in an hour or so. It's a very good experience so far.

On September 3rd I filed for a claim for our air conditioning. I called on the phone and American Climate Solutions came and fixed it. They did a great job and everything was done pretty quick because it was pretty much hot here in Florida. It is lifesaving especially since we've had struggles and there's no way we could pay for someone to come out here and fix our A/C. It would have been way more than $75.

I don’t have any problems with American Home Shield. The last couple of times they’ve been out, they’ve taken good care of me. The people that came out were prompt and courteous.

About a couple of weeks ago our washer broke down. It wouldn't spin. We called American Home Shield and they notified somebody in this area and they were here the next day. They got it fixed with no problems. Calling them was great, they were helpful. The contractor they sent was very friendly. He's a very nice guy and very respectful. We've used American Home Shield when our hot water heater went out on us several years ago and they fixed it. They reimbursed us for everything we had put to have it done and taken care of it. They were so good. I'm really glad we're with them now. They do great work. I would recommend them.

We’ve had fairly good experience with American Home Shield. We filed a claim for airconditioning when we first started with them. That was our very first claim and that was years ago. The recent one was with our stove. What happened was it was a 1991 Jenn-Air and the blower or the air flow vent was not functioning properly. That wasn’t a good claim because it took months going back and forth to finally figure out that they weren’t going to be able to replace that piece that was broken, and they couldn’t find it anywhere. They even had hired somebody to come out and try to make it work, rig it in there, and we were like “No, you’re not doing that”. So we ended up getting our stove top replaced but it did take quite a while.

We turned on the garbage disposal and it didn't turn on. So I submitted a claim to American Home Shield. I was given the name of someone and was told that he would get in touch with me, which he did, and set up an appointment. The garbage disposal man came and he really knew what he was doing. He took one look at it and started to open it up to clean it out and it flooded the joint because it was so stuck up. He cleaned that up and said, "I'm sorry, were going to need a new one." And I said, "Well, I'm not surprised." He had one in his truck and went and brought it in and installed it and cleaned up everything beautifully. He was really efficient and knowledgeable. It was a great experience.

Experience with American Home Shield has been good. Previous repair was the one with the drain and it needed to be snaked. So it needed to be cleaned out. I submit the claim online. Contractor was good. Performance of the drain has been fine since the repair. I’m happy with American Home Shield. That’s why I still have it. It’s excellent. I’d recommend them.

Had several issues with their contractors. Had pool filter leak issue. The repairman came out and patches it rather than find the problem and fixing it. AHS considered it issue resolved. If it leaks again I will have to pay for another service call. Then had to deal with an electrical contractor that was unprofessional and did not show up on appointed time and date. Blamed it on his secretary and was rude to my wife on the phone. Called AHS to cancel said contractor and they assured me that they have other contractor in my area. They cancelled the contractor then scheduled the same rude contractor to do the service call. I called to complain and they said that was the only contractor for my area.

Absolutely excellent. Contractor was polite, well dressed, and most importantly very thorough in evaluating the problem. Repair was perfect.

I submitted a claim online because my air conditioner was low on Freon. I submitted the ticket and they assigned it to somebody that scheduled me for a week or two out and they wanted to charge me about five times the amount of Freon that is five times the price. So then I called AHS and had them assign it to the person who had come out last because they were the most helpful and they did great service. Guy came out the next day and fixed it. Had no problems with him. I gave him 10s all the way, all the way down on the review. And all is good now, my air conditioner was fairly new and it’s back as it was – it’s cold.

I've made a claim with American Home Shield on my air conditioner because it stopped blowing air. I called them and they came out very quickly and fixed definitely what they were supposed to. It was done the next day and I was very, very pleased. The contractor who came was fine. He was here when he said he was going to be here, and he was very knowledgeable about what the problem was and told me what was going on. I'm very happy that I got the service. It was fast and easy.

Our refrigerator freezer started getting hot. They sent a company out. The man came out, took the control board out of it and commenced to solder something on the back of it, which didn't seem right to me, but he said this will do the repair. And he puts it back and within three days or so, we had the very same problem. The man came back. They don't charge you the deductible the second time and he replaced the card. Under a week later, we had the very same problem.

I called American Home Shield for a claim and by automation they gave me a confirmation number and the number of the company that would be calling. They said they would be calling me within 24 hours. They did call me the very next morning so it didn't take 24 hours. The contractor came on time. They said they'd call me 30 minutes before and he did. He came within 20 minutes so that was good. He was very nice and very knowledgeable. He knew what was going on and fixed the problem – Freon. He informed me AHS under my policy would pay for a specific amount of Freon and anything over it I would need to pay for myself. The air conditioner has been working fine. Everything went according to plan. Even though it was summertime, I'm able to get somebody to fix the problem within 12 hours. I was happy about that. AHS has been excellent, prompt and they got the job done.

I filed a claim for my dryer. It would turn on but nothing would dry. It just turned in circles and the heating element wouldn't come on in there to dry the clothes. It happened from one day to the next and the day that we noticed it, that's when I filed the claim online. The one thing that always bothered me about it is that I cannot do the file online underneath my own personal account. I have to file the claim outside of my account which doesn't make sense to me whatsoever. It just seems to me that it would be a lot more beneficial if a person logs into his account, there's information in there already that could populate a same deal and then you just go on from there, but that's not possible.

The first contractor who came out did not want to do the job and did not ask for copay. The second contractor was wonderful and did a very good job. Customer Service did a good job in locating a second contractor to complete the work.

Over the last 4 years, I've had some major claims with AHS - no issues, no problems. They did what they said they would do. All were fixed on a very timely manner. They replaced a couple of air conditioners over the last four years. They replaced a part for a stove and a part for a refrigerator. But my recent claim with them was a garbage disposal that was jammed up. I saw the casing was leaking so I called them. They responded right away and it was the next day or the day after the guy showed up. He was in and out of my house in 45 minutes.

Great customer service and they're prompt with filing a claim and getting a representative to our house to work on whatever problem we have. Recently we had a problem with our garbage disposal. It started probably about a week or two before we filed the claim. We're looking into it because it was starting to make a noise. About a couple of days later it finally went out completely which then prompted us to go to American Home Shield and get it looked at and replaced. My wife called in and submit the claim over the phone. I wasn't on the phone myself but from what my wife told me, the representative was very friendly. She didn't have any problems with setting up the claim. She was very fast and courteous. The contractor also did a good job and we have not had any problems with our garbage disposal whatsoever since he came out and repaired it. It's been working wonderful.

I had problems with the air conditioning unit. I called it in to American Home Shield and they gave me the phone number of the company that was coming out and it was good. They did exactly what they said they were going to do. It's been working well since. I dropped AHS before for another provider but since they made some changes I opted to come back to them. AHS has been good so far.

10/21, we contact our home warranty, American Home Shield, to send out a plumber. They schedule one to come between 2-4 on 10-22. I schedule a 1/2 day to meet them. 10/22, plumber shows up at 6:30 and asks if he can come back the next day with leak detection equipment. 10/23, plumber shows up with no leak detection equipment. He checks the valves behind the shower. He then proceeds to break a hole in the stucco outside the house to check and see if it is wet. He calls another plumber that tells me the leak must be in the slab and they have to check with AHS to see if they will pay for the isolation test to find the leak. He tells me I can call them as well and that they would be calling that evening. I call AHS and they tell me they will have to wait for a report from the plumber and that it is not my responsibility.

My most recent claim was back in July. I called them about my air conditioner and within a week they were out there. The claims rep I talked to was very professional, upbeat and efficient. The contractor they sent out was very professional as well. He arrived on time and he got the services done correctly. Since the repair, the A/C has been fine and doing well. I'm completely satisfied.

Soon after we purchased our home our hot water heater started leaking and was replaced by AHS in October of 2010 by one of their contractors - Waldorf Water & Gas. The contractor told me that due to changes in code I would have to pay $460 (should have just been $60) to get the water heater replaced and inspected with the new code. As I was new I paid the amount and never questioned in. Ripped off $400. After a year it occurred to me that an inspector had never contacted me so I called AHS who then sent another company out to reexamine the work and schedule an inspection (apparently the original company went bankrupt). As the initial job would not pass inspection the hot water heater was reinstalled and inspected. This week (October 2014) the hot water heater started leaking. AHS sent out a company who inspected the hot water heater and said that it was leaking internally and that they would not work on it because it was still covered by the Manufacturer's warranty. I called AHS numerous times speaking with several different customer service reps who all agreed that they would not cover the hot water heater because it was still under manufacturer's warranty.

So far I'm waiting on almost month to get my dryer fixed. Made a call for service, had to wait a week until someone showed up. Then they needed to order parts and in 7 to 10 days they may be in. They showed up in a week and the tech tried to fix the machine. This didn't work and we were offed a 50% buyout on the dryer or they can try again. Now more parts are on order and maybe in a week to ten days we might have a working dryer. I have to go out and buy a new dryer because we can't continue to run to the laundromat every other day to do laundry. Getting someone on the phone is almost Byzantine, apparently there are no Supervisors around, and as long as the tech says the dryer can be fixed, they will continue sending someone out. I'm getting a bad feeling about this company and seeing that there are 20% negative comments (2 stars or less aka Dissatisfied and Angry), I'm regretting not looking into them more before plunking down my hard earned cash on this deal.

All my interactions with American Home Shield in filing a claim was done electronically and it was good. I had no problems with them. I had a garbage disposal fixed and some plumbing issues a while ago and all the contractors they sent out was fine. I'm satisfied with their service and it was an excellent experience.

Furnace not working properly... turns out I need a new thermostat.

My most recent claim with American Home Shield has been the best this year. I think it was my dryer that was messing up, so they fixed that real quick. It was a Sears product, so they had someone from Sears close by to do that. Now it is working good.

Everything was perfect in submitting claims to American Home Shield. Their reps were very nice and are always nice when I talk to them. Everything was good with the contractors they sent too. It has been excellent.

The contractor was on time, professional and helpful. He completed the cleaning of the clogged kitchen drain, cleaned everything up and gave us some helpful hints for going forward.

Parts retrieval is the main difference between slow and quick repair!

AHS provides quick responses to questions and requests for service and they do well with the follow up.

American Home Shield is a good company. When I filed a claim, it was handled well and quickly. They were knowledgeable of what I needed. The gentleman that came to my home was very outright and informative, and communicative also. He gave me a lot of information that I didn’t know, little issues that could cause problems, and helped me out for preventative maintenance. It got repaired but a couple of days later, something still wasn’t right; it had a leak. And when I called them back out, they discovered a whole mechanism in the little door on the bottom had to be replaced, so they ordered the part. They got it back quicker than expected, so it was repaired earlier than I anticipated. Now it’s just as well as like new. And I wasn’t inconvenienced as much as I thought I was gonna be. That was a good thing.

I was a little disappointed with American Home Shield. My hot water tank went out and I was under the impression that all I would have to pay was the service call. The claims representatives were courteous. I didn't have any problem with them. I contacted them and they sent out the contractor who told me it would take 2 or 3 days for him to order the hot water tank. And I paid the service fee for them to come out. But unbeknownst to me, it ended up way more than just the service call. I had to pay the service call and almost $500 with what we covered in the fine print. You don't know that until something goes out that you thought was covered. They're like, "We cover this and that but we don’t cover this and that."

I didn't have a problem submitting a claim at American Home Shield. They took care of it right away. The contractor arrived promptly. He did a thorough examination to see if the washer could be repaired. Then he filed his report with American Home Shield, that it was just cheaper to buy a new washer instead of buying all the parts to try to repair it. And he took care of it. They've been great for me. I guess it just depends on the nature of the problem, like with the washer, they had somebody out here the next day, and then I had a new washer within a couple of days. With the air conditioner, it might take them longer; it took them a couple of days to come out and check the problem. Overall, they have superior customer service and are easy to work with.

It's nice to have American Home Shield available at our availability when we need them. It's nice to have that as a source of comfort when things go wrong around the house. Things do happen and it's nice to know that we can get things taken care of without breaking the bank. My experience with them has been good, efficient and professional.

My experience with American Home Shield was fine.

The AC was not working very well. AHS responded fast and were going to send someone except for the weekend because the temperature was not over 100 degrees or something. The system might be a little old, but it's not too bad so we just cancelled the call. I would rather have technicians going on the weekend to figure out what the problem is instead of waiting until after the weekend. 100 degrees is horrible, so I can't imagine waiting in the house for 2 days until the temperature is 100 degrees and then they can send someone for emergency. But it was 90 something.

I had a problem with my pool. It was leaking so I called American Home Shield. The contractor actually was scheduled to come later but he called and came earlier. He fixed it right away within half an hour and we didn't have any problem since. I've been satisfied all the time whenever I called them out. There were only one or two times they had to come back because they didn't have the part and had to order it. But it's been good so far.

I have been a customer since 2008. Over the years, the service with the company has gotten decreasingly worse. Case in point this last year. Back in February, AHS sent a plumber to check a leak. He came out and stated there was no leak and left. A week later, the leak began again. AHS told me I would not be charged another service fee. I was. I was told they would reimburse me. I have never seen it. Said plumber shows up and in a matter of SECONDS locates a quarter sized hole in my pipe the first plumber failed to see. They repair said pipe. Now here it is October and the pipe is leaking AGAIN! I called AHS. They sent another plumber out. I am WITH the plumber when he calls in and he states "the pipe is cracked and I do not know what caused the defect."

Submitting a claim to American Home Shield is easy. I’ve done it before. The contractor seemed very cordial and was neatly dressed and went right to work after he explained what he was trying to do. I don’t have any complaints.

We’ve had American Home Shield for quite a few years now and they’ve been very responsive. Every time I call them, they responded positively and the people they send out do great work. Just like the claim we had about the leak in our plumbing. I called them and told them what the problem was. The lady that answered was real nice, verified my address and took all the information down. She told me who the plumber would be, gave me the phone number, and said they would be calling within 24 hours. The plumber did call, came out, I showed him what the problem was and did a great job of fixing it. He was a real nice guy who did great work. There was no problem with the performance of my plumbing since the repair. We’re happy with them so I would recommend them to anybody.

The air conditioner never stopped - it just started freezing up. It started on Monday, and they came and repaired it Tuesday. Submitting the claim was very easy and the representative was awesome, very knowledgeable and very thorough. The contractor came in and looked it over, could not find anything wrong at the time, but when he left he said, "I'm just gonna leave my ticket open and we're gonna let it run overnight and if it freezes up again, I know what it is for sure," coz everything was working while he was here. Sure enough that evening, it did the same thing: it froze up. I called him immediately and he said to just shut it off and he'd be here first thing in the morning, and he was. It worked excellent. It was very good, very impressive. I would definitely recommend AHS to a friend.

We were having an issue with our microwave where it was shutting off. When submitting a claim to AHS, most of the time I do it online or on the phone and I haven't had any issues on the past couple claims that I've had. I had a pleasant experience with the sales rep and the contractor they sent was pleasant as well. He knew what he was doing. It's a clean and seamless process.

Carbon monoxide leak in the furnace in the attic -- something cracked or something within the furnace, so the gas company came out and they had to shut off the gas in the attic. I called American Home Shield and submitted the claim. I also asked them to look at the air conditioner when they came out because it wasn't cooling down as much as it normally did. The claim went through fine. They assigned it to someone who came out and looked at the problem. They were saying that it's not covered under the policy, so that was a problem for me.

Initially we had made a claim in July. One of our AC units was leaking. A repairman came out and he replaced the part in it. A couple of months later, I noticed water dripping from it again and so I put in a claim for it at that time. I called AHS and as usual I didn't have a problem submitting the claim. The representative on the phone made a claim immediately, and told me I would get a call. I got the call in a couple of hours. The contractor came in, he looked at it, and he said that it wasn't water dripping as I thought it was. The Freon had frozen. He repaired the unit and haven't had any problems since that second repair.

Our most recent claim was for our air conditioner. It was a good experience. I called in and didn't have to wait too long. American Home Shield got somebody out there pretty quick. The contractor was good and I've had him before.

I had a very good experience with American Home Shield. Their response time is very good and I like that. Their response time has been very well with any needs or concerns that I might have within my home. I have recommended them to my friends and family.

The garbage disposal broke. I filed a claim with American Home Shield and they've always been good about it. The contractor was very nice but I was a little disappointed that the garbage disposal that I got was so cheap and it makes a lot of noise, it wasn't the same caliber as the one that I had. I think that when you do replace something, it should be the same caliber as what you're replacing. But they've always been good about doing things in a timely manner. The only time I was unhappy was with the guy who fixed my dryer but they put a note in there not to ever use that company again with me because he couldn't understand me, he couldn't speak English. I recommended AHS to several friends. I recommend it to people who don't have a home warranty. AHS is reputable and I feel secure knowing that they're reputable.

My refrigerator was clogged up in the drain. I talked to them on the phone and it was very positive and very polite. And the contractor that serviced my appliance was fabulous. He fixed it and it performed perfectly since then. My one and only experience with them was very good and I have no complaints.

Serviceman did a professional job of replacing our dryer.

I had American Home Shield for around six years. If I have a claim, they normally get me someone to repair. Within 24 to 48 hours, I have the name of a company. So far, they've been good. Once they got the repair done, it's been good like the usual.

American Home Shield contractors respond within the first two hours, even though they are given a 24-hour window. They show up on time, completely explain the problem/solution, and, if needing parts, they give us an estimated time to expect them back and often is sooner than later. All are pleasant and knowledgeable and even request them back if we have other problems, i.e., electrical.

We had a plumbing leak that they found when they were installing the new dishwasher. I went online, filed the service call information and then they reported back what the problem was and resolved it. Their contractor was fine. We've already used him twice. We've never had a problem with anyone that they've recommended. And when our previous dishwasher was not able to be repaired, they reimbursed us and we purchased a new one. AHS is definitely a good program to use.

I had a leak in my rental property. They sent a plumber that looked around for 5 minutes and said I needed to silicone the bathtub and left and that he doesn't do that. I hired an outside company and siliconed the tub. That was not the issue. The leak was still there. I called them to come back. They kept me waiting almost a month and sent me the same plumber that said I have to remove the kitchen cabinets and break the wall to find the leak. They won't do it and won't pay for the removal or reinstalling and fixing any damage. I basically have to destroy my kitchen for them to come look at it.

Submitting a claim was very easy. The representative was excellent. The contractor was timely and they got back to me right away, and came through when designated, when they said they would. I had a drain problem. They opened up the drain and it was fine. I've been satisfied with the type of service I've got. I've recommended them to several people.

The contractor made it out to my house within 2 days after I called AHS about a plumbing problem. The problem was identified quickly and repairs made in a timely manner. The contractor cleaned up after himself and took away the defective parts. I feel that I get my money's worth when the process works that well.

American Home Shield is absolutely horrible. It's almost impossible to get through to anybody. I have to do it online. I had a problem with the pool motor that they had put in, and I called them and they had to come back out because the capacitor was bad. It kept throwing the breaker. Then we got into it about the billing processes. Their customer service and billing department sucks. I don't have any problems with the contractor that they send out but the pool motor is still not functioning as far as I know.

I am a happy customer and recommend people to seek out AHS.

I am very happy that we chose American Home Shield (AMS) warranty for our home. Each time we have needed a repair that was covered in the warranty we received exceptional service from both the contractor and AMS. I highly recommend the warranty and the peace of mind that comes with it!

American Home Shield is great. Submitting a claim was easy and it was all online. The plumbing contractor they sent was wonderful. He was on time, courteous and efficient. I have been with them for five years now and it's been great the whole time. I have even recommended them.

We have had AHS for the last 16 years and every time we have had an item to go out, they were there the next day to fix it. The people on the phone were great and the techs that came to the house were very professional and did a great job. We can't imagine how we could have fixed some of the items that went out with AHS.

Experience went pretty good. I only had the one thing to get checked out. But paying a $100 deductible, with the work ahead of me done, it wasn’t worth it.

When I submitted a claim, I got a quick response. It's always been good. I've used it quite a bit and everything has worked fine. I have no complaints.

Everything has been excellent with American Home Shield. They fixed a solenoid in our air conditioner for about an hour and it was awesome. The contractor they sent was very professional and very polite. He explained to me what was going on, ways to prevent it and was a great experience.

I made a claim for somebody to come out to fix my electricity. They came out on more than one occasion, usually at night. They couldn't find the problem initially. Then the second company did come out. They found the problem but they jury-rigged it. They indicated on the receipt that I might need a rewire and I never even saw that on a receipt. They didn't tell me it might need a rewire. I need an electrician out here before I had a short and the house burned down. So I wound up getting another, at my own expense. They said I could file a claim but I was so annoyed with them, I just said "I don't want you to do this anymore for me." So my bill was paid on time.

My washer was giving so much noise and there was also a problem with my AC so I submitted a claim. The process was easy and the repair guys were very good. Everything is now working fine. It was a very good experience.

American Home did good on each one of our claims. I did have a problem with one of the contractors but that's okay now. That was resolved. After repair, it's perfect. It was awesome. We're all very happy.

We filed two claims in a row with American Home Shield: plumbing and electrical. And both have been excellent. Really great and they fixed it right away. One was a garbage disposal which was leaking; it was old. It got replaced and they did a nice job on that. For the electrical, the repairman came for the problem and a couple of circuits weren't working. He made sure everything was okay. They both did a good job. Everything's good so far and I'll continue using them. I'm very satisfied.

The dryer wasn't working, AHS came out right away and handled it and everybody was happy. They're always great. I love them. Every time I called somebody on the phone, everybody's always really nice and friendly, and the people come out and fix whatever they need to fix. I've been a customer for about a year and a half and have called them three or four times and I'm just thrilled with them. I definitely will recommend them and do recommend them to anybody.

The problem started right in the beginning of the season where the ac wound up having a small leak somewhere. It worked good for about a month and then the AC was struggling so I called American Home Shield. There were no problems submitting the claim. The contractor that they sent out was excellent. Actually he had come to the house previous on a claim and I requested to have him come back again. Everything was great. I've been with AHS now for about a year. I call up and they take care of my claim and they don't give me any hassles or surprises.

I have had a contract with American Home Shield for over 10 years. I called on Friday 10/24/14 to get service for a leak in my garage. I thought it might be my hot water heater. I was told I would have service on Monday. That was fine until I woke up Saturday morning with a flooded bathroom. I called AHS to try to get someone in earlier. I had to turn the water off the whole house. When I spoke to AHS customer service I was told there were only 2 plumbers in Broward County that worked with AHS, and they would try to get someone from a 50-mile radius. I have since spoken to at least 8 people at AHS and still no service. It is now Sunday afternoon and I am still without water. Not only have they been unable to provide service they canceled the company who was originally coming to repair my problem. I have now been told that the original company might be able to squeeze me in on Monday. I am a 74-year-old widow without water for two days now and no real resolution to my problem in the near future.

My dishwasher drawer would not open and I submitted a claim online. The contractor they sent out was fine. I did have to call him as he didn't call me for a while and I wanted it to get fixed. He came the next day but he had to get a part and was back in a couple of days. He told me exactly when he would be back so it was a good situation. American Home Shield has been very good about getting things turned around. It definitely gives peace of mind to know you have something that you know what you're going to pay every time someone comes to fix something. I've recommended it to some people.

Our recent claim was for the air conditioner. Submitting this claim was okay but I had problems thereafter. Iceman, the company that was sent out, replaced a coil and got the unit working. But approximately 6 days later, the unit stopped working and that same company went out again. The technician who went out, diagnosed the problem as neglect. So American Home Shield wouldn't cover the expenses to repair it because they said it was caused by neglect. That's what's puzzling me. How can it happen? Someone went out there and got it working. How can it stop because of neglect? As a result, what I needed was a new unit...

The contractor sent by American Home Shield was excellent. He came out, did it and had to re-do some plumbing that wasn't covered by the insurance. He said he gave me the exact price it would be, left to go get the stuff, came back in about 15 minutes and finished it all up, and it was great. He charged me exactly what he told me he was going to. It was a great experience. It was fast and just as expected.

I had a compressor put on my air conditioner, and the compressor went out within 30 days. We were having a problem with who was supposed to rectify the situation. This issue went on for 24 days without me having an air conditioner in my house, and I told them I had a health condition and I have three young kids: about 1, 2 and 5. At that time, it was 107 degrees outside so it was worse inside my house. I've been with AHS for a while and I've never been late on my payment. I've always been a good customer. I was shocked at the way it was handled.

Submitting a claim with American Home Shield was easy. The contractor sent by AHS was awesome, very friendly, on time and did a good job. I'm happy because everything works out perfectly all the time and I've never had a problem with American Home Shield. I would recommend it.

The problem started about 9 months ago. It just kept turning off, and I unplug and replug it and it works for a few weeks. Then, it starts doing that again. 2 weeks before the technician came, it just completely stopped. I called American Home Shield and they came over here and repaired it. The representatives were good and really nice. They got down to business and sent the technician right over here. They were right on time and they got the job done.

I submitted a claim for my air conditioning, one for the thermostat and then about a month later it was for a leak. The one with the leak, the guy came out, fixed about 90% of it, and then about two days later I noticed a little bit more leaking and he came back out, fixed it and we haven't seen anything since. Everything went fine.

My cooktop cracked on the right side and on the left side it was not working. The technician said I had a defective coils on the right side. I just purchased this home and wanted american home shield to fix the cook top. I called five times and customer service was nasty and said the glass was not under warranty but that is not the ONLY PROBLEM!!! I called greenway who also stated that there was defective coils, not the right. two diff sides.. AHS said that their report does not state that. I have a copy that I signed which states several problems with the cooktop, not only glass... It is a scam to me. I am calling because I need help with my appliances. They DO NOT WANT TO PAY!!!! They will deny it.. I feel it is a scam. I do not have a working cooktop. I am willing to pay for the glass but what about the defective coils. I never used the darn thing. It has shorted out and I don't know why. I have two little kids and cannot cook until they resolve this, which seems they have no intention.

The problem started several weeks ago. Submitting the claim to American Home Shield was very easy. Representative was very good. The repair got completed a few hours ago. There’s still an issue to be solved. Also, there were some issues and difficulties with the contractor. As far as American Home Shield’s concerned, they’re tops. But sometimes we have problems with the contractor.

Our most recent claim to AHS was for the temperature of the oven. No problem submitting a claim and it was very easy. The rep did her job well and the contractor they sent was very professional and very clean. He did what he needed to do. He knew immediately what was wrong and fixed it. The oven is working well. My experience with them has been excellent.

I recently filed a claim for my air conditioning. Everybody at American Home Shield has always been real courteous and helpful every time I've called, and their response has been quick. We've had no issues. The contractor that they sent out was courteous and explained to my sister what had happened and the work he was doing. It was a good experience. I've recommended AHS to other friends and home buyers.

I was having problems after problem with my refrigerator, with the recent one being the ice maker. My interaction with AHS went well except for the one time I spoke with a rude customer service rep. She ought to not be answering the phone and talking to nobody. But the contractor was great. I was real pleased. The repairs have been done. I'm getting whole ice cubes and everything and I don't have any noise. I couldn't have done a better thing than going to American Home Shield. I had been told about them through other customers that were pleased and I was tossing it around, trying to figure out what would I do about it because I was almost afraid to try something new. They are excellent and I have had a good experience with them. I have recommended AHS.

We purchased a house in May and there were a few things that we needed to have done. We kept our three ceiling fans that needed repair, so they came and did that. Submitting the claim was fine. They did the job and it got taken care of, so no problem. Its performance now is perfect. Overall, I’d recommend American Home Shield. They were very courteous and punctual. They were great.

I recently decided to try AHS as my previous Home Warranty company was a disappointment. My contract date took effect almost three weeks after I signed up. Two days into my contract, the motor on my blower for the furnace system started making a whistling noise. A tech came out and told me it was about to go out and would need to be replaced. He stated it was wear and tear. He needed to take the blower to the shop to have the motor pulled off and new one installed with a capacitator.

We had an air conditioner serviced 2 months ago with American Home Shield. It probably broke down on a Thursday and we called the claim in and it was Monday. Submitting a claim was very easy. We called and they gave us a number and they had the service company call us. They called and set up an appointment when they could get to us. So we went a couple days without air conditioning, but that’s part of it when you have that service with American Home Shield. They don't do weekends. But they came and fixed it and the guy was courteous, and came when he said he'd come and that’s all you can expect.

Requested service for plumbing leak and 3 days later still no results. They claim they will contact a local contractor to fix problem, however the nearest plumber they could come up with was more than 4 hrs away. I have called both AHS and the contractor and still no results. Please.. Do not select AHS for home repair care. Cost me $500 a year with no results.

I am a real estate agent and if I ever have any issues getting something done, I just call my personal rep from American Home Shield. She's awesome. Their contractors have been fine. One issue that I had is about my membership fee. I know that if I paid the year in advance, I'd get $25 off. I did that but I kept getting the bill for $25. So I called my rep and she handled it. So aside from that, I'd still recommend them and I always do. I always have good luck with American Home Shield.

When the weather had just got real hot our A/C quit. I called in and of all things it quit over the weekend, making it even harder to get service. The customer service people were very nice and worked hard on finding a contractor. Long story short we had to wait several days before the contractor could come out. However I came home during the repair and was very impressed with the level of service, the technician not only repaired the shorted out wire and replaced the capacitor, he took the time to clean out the condenser. He checked the Freon level and installed a couple of pounds. He then came inside and checked the temperature coming out of the vents and stayed while the system cycled. I was very impressed my wife was happy because he put on his bootees every time he entered the house and cleaned up his mess every time and before leaving.

The service has been prompt. American home shield service personnel have always been courteous and helpful.

I love having the warranty that comes from AHS. The company AHS sent out provided quick service and fixed the problem in one trip. I sleep better knowing I'm covered by AHS.

I have not encountered any problems when submitting a claim with American Home Shield. They processed it pretty quickly and it was pretty simple. My interaction with them was good and I had no issues. The contractors that they send out were pretty good. One guy was pretty busy and it's the type of thing where they don't seem to have a lot of contractors and therefore they have to find people to come out and do it and that could take a little while but it's not too unreasonable. AHS seems to be a quality company. It's nice that they are still around after a couple of years and that it seems that they are trying to improve. They've gotten a lot better than they were in the past.

The customer service representatives at AHS listen to the reason you are calling to give the best possible service. The repair people assigned to our claims have always been helpful, responsive and quick!

Last night, I concluded a very disappointing phone call with a very unhelpful associate from American Home Shield named Tiffany. I decided to cancel my warranty because I have taxes due on three properties come December 1st, and really need every bit of cash.

We had an urgent problem with our gas heating system, with furnace ignition failure. We contacted AHS and got an immediate response with the contractor responding within 24 hours. Our furnace was an older model and needed a non readily available part. The service technician called around until he found it on another technician's truck. The two of them got together and the part was delivered and installed quickly. Thanks to the excellent caring service, we were up and running again.

My experience with American Home Shield has been nice and great. However, the contractor on my recent claim didn't explain very much. The air conditioning system is running longer than usual, and one of my houses is warmer than the rest of the house. His final result was he didn't find anything wrong, so we didn't close up the claim. I don't think he did a thorough check of the system.

The customer service is great with knowledge of my coverage and very helpful and courteous. The contracted vendors do a great job resolving all my issues. They schedule appointments quickly and always show up on time. This is my 3rd year and I plan to renew again.

My air conditioning went out on a Friday night. The contractor came down on a Sunday and within 15 minutes, he had fixed the problem. I had air, and he was gone and it was beautiful. It's working good. There was also a time that I called for my oven. The workman came out, did his job, was very courteous and kind and explained to me what happened. It took him all of 15 minutes to fix it. He was gone and I could go in and turn my oven on and bake my food for the evening. I was so happy.

Everything I've done with American Home Shield had been good. I've been very pleased and haven't had any issues. Overall, AHS provided excellent service.

We've had good experience with AHS, except for one issue. It was when I asked to have the icemaker fixed on my refrigerator. They refused to fix it because they said they didn't cover icemakers. They cover the refrigerator but not the icemaker and I think that's ridiculous. So my icemaker to this day is not fixed.

I'm really pleased with the representatives that AHS have. They're different companies, but they are good. I recently submitted a claim and they called back within the time frame. The guy who came was really sweet, nice, very courteous and very professional. He came in on time and was very civil. He did what he needed to do and was in and out of the house. The home is a rental right now, so both myself and my tenant were very pleased with his services. Cooled the house down. We're in Arizona so it's hot as heck.

We’ve been with American Home Shield for two and a half years now, and they’re always prompt. They always answer the phone. The last time we had a problem was with our furnace. They came out right away. It was the same day, they were out. And they were able to take care of it. There was some drain line that was clogged, so the power vent furnace wasn’t working properly. Contractors have been great. Since the repair, we had no problems with our heater. I’ve told several friends and family members about it, and both of my kids and my parents and two of my siblings and a couple other friends have all purchased the American Home Shield coverage. Experience with them has been stellar. I haven’t had any problems with them. They’ve done everything they said they would do.

Submission of the claim to AHS was very easy. I was contacted within 36 hours by the contractor that they use. I scheduled an appointment, they came out, diagnosed it, turned that into American Home Shield. The part was ordered. Part came in, they called and said they're ready to fix it, came out and fixed it, and it works just fine! The technician was very informative. He consistently asked me if I had any questions or if I understand what needs to be done and what the process is. I would use American Home Shield on my next home. The contractors I've only had to use a couple of times and have always been professional and took care of our situation.

This has been the most pathetic service I have received in ages! After a refrigerator in my house stopped working, a contractor was sent to my house twice, the first visit cost me $75 and it was unsuccessful, the second visit was the same. Customer service agents politely promised to send out yet another contractor, I've called twice and I'm still waiting, 4 weeks later! I'm thinking of canceling my policy. Disgusted.

We had problems with our air conditioning unit. I filed a claim with American Home Shield, which went fine. The representatives were very polite and they explained all the information that we need to do to get the problem solved. Some of the contractors were very kind, courteous and they explained in detail what the problem was. Since the repair, everything’s working just great. However, I called because no one did not call me to confirm to me the fees I had to pay. I was very concerned about that.

I had an air condition go out and American Home Shield replaced it. Dealing with their rep is very good. We had a decent experience as well with the contractor, no problem. They did what he said he'd do. It's been working fine since the repair. AHS has been nice and good to me.

Our most recent claim for AHS was for our electrical outlet that weren't working. I did submit a claim through online and it was very easy. The contractors they sent came right away and fixed the problem. And subsequently I had to call them back because whatever he did when he put the new outlet in, it broke the box. They just came out again yesterday and repaired that. It's been pretty good but I think their service charge of $75 is a little excessive but you know it's what you get.

Our air conditioner went out and I called American Home Shield and they were excellent. It wasn't a major situation but they were prompt and courteous. I love them and I've had them for years. The contractor was really, really good. Our A/C was down on Freon and he told me how much it's gonna cost for a pound of Freon. After the repair, the A/C is perfect now. And we had a new thermostat put in. It's unbelievable. I've been telling everybody about getting their service. They are professional and awesome.

Usually when you call the general line and get the general folks, they’re not quite as helpful. They don’t necessarily go the extra mile, or they don’t have as much authority to do anything. But I’ve had mostly very, very good experience with American Home Shield. There used to be Beau and she used to be in the corporate office (She’s no longer there. It’s Susan who is there now and has helped me the last time.) When I would call Beau, she would immediately take care of everything for me and her follow-up was amazing. I was actually really sorry to hear that she left recently.

American Home Shield did great. They knew exactly what was wrong, fixed it really quickly and were gone. It went very well and I was happy. The only thing I am unhappy with is I've been with them for a lot of years and the service charge just keeps going up and up and up.

I reported a problem online regarding my toilet. The toilet started running and would not stop. The contractor that they sent showed up on time and was very professional. He replaced the part that needed to be replaced and did it very quickly because it’s something that I probably should have done myself. I have been with American Home Shield for over 10 years and I really liked their service. They are very professional and very willing to work with you. I even referred them to friends.

I filed a claim for air conditioning because it wouldn't work. I spent a fortune last year having it fixed by someone else and it never really worked right. All that guy did was change the thermostat even if it was fine. They also charge me so much money even if all that's done was change the thermostat. When I called to file a claim, the representative I talked to was very courteous, very helpful and explained to me everything. I'm glad I have American Home Shield. Everybody is very helpful on the phone and they speak English. It's just really hard when someone doesn't speak English when you're trying to explain something. I'm very satisfied with them.

During the summer I had them out several times. They tried to tell me all the reasons why my ac wouldn't work, I lived on the top floor, I needed a ceiling fan, my ducts were dirty. I installed a ceiling fan. I had my ducts cleaned. I measured the humidity, and the unit failed to pull the humidity out of the air. I stuck it out, with 85 degree temps indoors. They never fixed it. Now, the furnace will not even come on. I tried to place a service order, and can't even log in on their website anymore, nor get through on the phone. It's like my account and number have been blocked. The worst service ever. IF YOU'RE BUYING A NEW HOME BEWARE. THIS SUPER HIGH END WARRANTY ISN'T WORTH THE MONEY!!!

I am starting to wonder if this company is one massive scam. Three times American Home Shield has weaseled out of repairing the items that are under their warranty. The first time our garbage disposal wasn't working and they sent a service man. He went straight to the sink, sketchily pulled out a beer bottle cap (neither my husband nor I ever drink beer), and said "you burned the garbage disposal by putting a bottle cap in there". He quoted a large amount to replace the unit. Luckily we didn't agree to that. A few days later we discovered the reset switch was off, we flipped the switch and our garbage disposal is still working fine.

I have multiple houses and multiple policies with A.H.S. In many calls the repairman does not show up for days. If you have no hot water, OR Heat, you're just plain out of luck until their repairman. Keeps you last on his list. You pay $100 or more for repair but most repairs are about that. Forget about getting new equipment. They make it very hard to qualify. I have paid this company $700 a year for 13 years and when I put a claim in the guy shows up couple days or more - has to get authorization. Takes week. So you're out of a needed appliance for two weeks when local guy fixes it in 24 hours. Purchased policy for an apartment building. Hot water heater blows. Repairman NEVER shows in 4 days. Tenants angry. Had it fixed locally. Water heater ruptured. And they refuse to pay. Malus send you denial of claim With no telephone number to grieve. Get switched around to different departments, no response from email. I have paid them maybe $15,000 in premiums for three properties plus $1400 repair out of pocket service charges and they deny a Bonafide repair. Take money and put away for breakage instead.

They're very responsive and very good. Every time I called them, they've always came out. I submitted my recent claim for the air conditioner online and the very next morning I had a phone call from them, following a phone call from the contractor to come out. And they came out the same day. They were good and the same guy had been out here before for something different a long time ago and they were very good to work with. We also own a house in upstate New York and we have them on that house too and even living in North Carolina and having a house up there, it's been very good to work with them. I've never had any issues or troubles or concerns. People are crazy not to get it if they need an insurance.

17 year customer. Overall I have been pleased with service, the only issue was over a/c which was resolved.

Called for help on Oct. 13th. Still waiting. called 4 or 5 times today. Today is the 22nd. I was told our problem was not covered, then, we were told it should have been covered. Still not sure what is going to be done. Very disheartening, when you buy protection for your home and now I wonder if I wasted $500.00.

The worst service ever. Took a month to get door opener and washer fixed. Customer service is nothing but rude. Call all complaints to Mark ** at corporate 901-537-8000. He can also be reached at **, ask for the president's office to leave a message.

I'm very pleased with American Home Shield. The only thing I'm not wild about is that it takes the repair people three days to take care of my air conditioning problem. When it comes to an air conditioner or a water heater problem, I would think that those would be something that they can maybe consider responding faster. I live in South Louisiana so it's just very hot. But other than that, every problem that I've had, I'm very thankful and have been happy with American Home Shield. The service people that they have sent out have been good. I recommend AHS to friends.

Our old washing machine died a very slow death. AHS kept it alive until repair exceeded the cost of replacing it. We let AHS pick the brand and style and they did a good job - we have a better machine than we started with and it was a painless process.

I had contractors out when my air conditioning unit was not cooling properly!! The freon had leaked out! So, the leak was repaired, and refilled with freon. Now my kitchen is cool again!! There are 3 heating/Ac units in my house. All Central type units!!!

Our air conditioning was leaking. I made a claim and it was very simple. I called them up and requested a service and they sent me an email confirming that I requested a service call and it had the name of the contractor on it. Then the next morning I called the contractor myself. He was fine and on time. He then saw the problem and told me what he was going to do. He told me that if it happens again, to just give him a call. He took care of it and left. The air conditioner is working fine after the repair. He showed me how to clean it. There was something blocked and he showed me what to do so that it wouldn't be an issue in the future.

I recently had a problem with an appliance in my home. I called AHS and they scheduled a service Technician to come out and evaluate the problem. They responded in a timely matter. Their Technicians are very knowledgeable, clean and polite. I was very impressed with their service.

American Home Shield is always there with us. The contractor came out to our home the next day after confirming the appointment for the next morning. They actually arrived early and was ready to find the problem. After a short period of time and after thoroughly checking the inside and outside of the home, the issue was fixed and explained. The contractor is very professional and prompt. He actually came by just the other day to follow up as I thought there was another issue while under the 90 warranty program. He confirmed everything is fine after testing the area of concern again. No fee. That is service!

Sump pump went out. Water was in basement. AHS responded quickly to get new pump. Refrigerator went out. Was and able to replace quickly.

I had found out that the air conditioning unit upstairs has a leak in it, and so it had damaged the ceiling in my living room, which is under that floor. I was trying to protect the flooring that was downstairs and the ceiling. American Home Shield did a really good job getting everything fixed. The air conditioning has stopped leaking. I thought at first it was a plumbing problem but it really wasn't plumbing as much as it was AC. It's fine now and I haven't had any problems since. I like the fact that everybody showed up when they said they were going to. I appreciate that they were on time and they were just really efficient with their time. I was very happy with AHS. They were efficient, professional. They took care of my needs and I appreciate it.

We recently filed a claim for a dishwasher we had in our Florida house. It was leaking water on the floor when we used it and turned it on. My wife spoke to them over the phone and hadn't had any difficulties or problems submitting the claim. Everybody was cordial. They sent out a contractor to fix the problem and he was very nice. Everything was just great. We haven't used the dishwasher much since I'm not there but we did try to see if it was working properly after he left and it was. So I'm assuming everything is okay. We've had no problems dealing with AHS and we enjoyed the service they have provided.

Whether I place a call or schedule service online the response is always prompt and courteous and the repair is usually completed within 24 hours.

My experience with AHS has been excellent, not one tiny issue. They are prompt. Usually when you have a warranty on something, when you call in about a warranty, they're gonna say, "Oh, gee, that's the one thing that's not covered." That was not an issue with American Home Shield. It was just very easy. My husband and I were both extremely happy, not only with the person I spoke with at the company but the repair people, too.

I had a dishwasher go out on me 2 yrs. ago. It took 6 week of trying to repairing it. Then I had to Pay $85.00 because it was stainless steel. Now my washer went out and it took 5 weeks to get It working. I have try for 3 Days to Cancel my policy and can NOT get to anyone. I'm put on hold for over 45 mins, then get disconnect 3 time.

Our air conditioner went out. The repair company was contacted. They called me and set up an appointment and they came. He looked at the problem and he figured what it was. He worked on it and it worked perfectly. Every time I called them, they had the contractor call me and came out and fixed it promptly and it's been great. I've been pleased that we had American Home Shield. We've renewed it three times. They've been really good for us and we've never had any problems at all. We've had good contractors. We're going to sign up with them again.

I've never had any problems with American Home Shield. They've always been right on top of everything. They installed my AC, hot water heater and a complete heating system for me so I'm very pleased with what they'd done, and I highly recommend them. I have recommended them many times. I'm sorry I had to cancel my contract because I'm just getting one check now. I canceled it over the internet because my husband passed away, and I really can't afford it right now so I'm just gonna have to do the best I can.

My garbage disposal didn't turn. I called American Home Shield and a contractor came out. He was fine, worked on it and it started turning. It has performed well since the repair was made. They did okay. I have been with them over 20 years and they've gone up in your co-pay. But right now I'm still with them. In fact I have recommended them to quite a few friends. Sometimes they're a little slow when I have to have something replaced but it's because they had to order it, ship it. In the past years they are dependable. Whether it get done every night, quick or a week's time, they get it done.

American Home Shield is excellent. Every time I called for immediate repairs, they got me okay through. I'd recommend them.

The washer wasn't agitating properly, it wasn't getting the clothes clean and the refrigerator is not closing properly which led me to file a claim with American Home Shield. I did my claim over the phone and it was pretty simple. It takes a while to get someone to come out though. That's the only downside. They don't seem to have a lot of vendors. It took about a whole week. I wasn't pleased with the contractors. They came out and they rigged it up and said that a part would be needed. We had to call back and they had to come and fix the refrigerator twice as well as the as the washer and the washer was still never fixed properly. When you do laundry, you would normally just put it on the right settings then let it go. You have to wash it. If you use the color settings where it's supposed to be cold water, hot water comes out and if you use the setting to which it should be hot water, cold water comes out. I'm considering switching to someone else because I'm really not satisfied with the service. They don't keep in contact with you. It was tedious.

I'm very pleased with American Home Shield. The plumbers were very satisfactory. They brought in a new control and flushed out the water tank and then put the new control in. We had four or five calls before it finally got resolved but I got my money's worth out of it, so I was still satisfied. Although when it got connected, it wasn't connected properly, not tight enough and we smelled gas coming out of the pipes. We called and they were out in ten minutes. I also called for the refrigerator and the dishwasher, and they sent somebody out almost immediately within a day or two. I was very, very pleased because they were very polite, very professional. I would recommend them.

My experience with American Home Shield has been very good and wonderful. I renewed it for another year. The refrigerator guy and the plumber were fantastic.

Had issue with unit, they sent out a tech. He misdiagnosed the problem and only after I asked a few questions found the evaporator coil to be faulty. Three trips later he replaced. Still not cool. AHS said we would be reimbursed $X if we affected the repair ourselves. We did and when asked for the reimbursement, they said they don't pay out like that. Bottom line is my wife suffered in the AZ heat with her MS for two weeks due to AHS not performing their jobs as per their contract with us. While she had a relapse, we were left to pay out of pocket for a new unit ($7K). My wife's health would have been better served had we not had coverage and simply had the repair done ourselves. AHS was a negative from every standpoint I can see or imagine. All we got for our money was a tech who couldn't fix the problem and lies from the company saying they would pay for repairs then saying they never do anything like that.

My air conditioner, didn't work one day and then the next day it worked. It was a weekend, so nobody could get out until Monday, so the air conditioner was working but it was working pretty hard, only to find out that the condenser was frozen. So they cleaned it out, switched out a part that was broken, and my air conditioner runs perfect. As a matter of fact, my electric bills dropped considerably after changing that part. So I'm pretty happy. The American Home Shield representatives were very courteous. It being a weekend, they did the very best that they could. I put the call in on Friday and they were supposed to come out on Saturday, but I canceled it because the air was working again. And then it froze over the weekend and stopped so I called back on Saturday. The gentleman came out, his name is Ed and he's very professional. He told me what was wrong, he cleaned it out and told me how to prevent any future dog hair from getting into the air conditioner. He came in and looked to see what filter I used; he was very thorough. He had gone above and beyond and he was quite knowledgeable in saving me an expense later in the future. Most air conditioning companies don't do that.

It was a problem with the thermostat in the oven, not anything major. AHS was wonderful, they came right away and they fixed it, and it's been fine ever since. I was thrilled with it because the fee has gone up by $5, but it's still well worth the money for the whole year for all the appliances. In three years that I've had it on this house, I've used it twice before for the air conditioning. To pay just that minimal fee and have everything fixed - and they were here right away and the people that they contact are absolutely wonderful - has just been a great experience.