American Home Shield Reviews

We had a rusted galvanized steel pipe leak. My husband submitted the claim over the phone and he said that the process was a little difficult. American Home Shield sent Centurion Plumbing Services and they were awesome. While the claim ended not being covered under warranty because the pipe was outside of the foundation, it was the best experience I’ve had with any contractor.

The sink was stuffed up and I called American Home Shield. I went through the automated system when I submitted the claim and it was very easy. The plumber who came out was very professional, courteous and thorough. He came in and got to the job. He was very prompt and didn't take long. He explained everything to my husband and my husband explained it to me later on, so I understood exactly what he was saying. My husband was very pleased with him. It was a very excellent service.

Our unit was blowing, but it wasn’t getting hot. I knew something was going wrong with it because it was cold and we needed heat. I called American Home Shield and they were professional, courteous, and straightforward. They had no problem sending somebody out. It didn’t take long and I appreciated it. The guy from Nick Dolinic Heating and Air Conditioning was awesome. He didn’t take long to diagnose the problem. The burners were dusty and they just needed to be cleaned off. It was a minor problem but one had to have some experience in it to know what was going on. The guy went and did his thing. I thought the work was gonna be at least a good hour but he had the unit up and running in less. The unit is now running great. I recommended American Home Shield to several people.

I like doing things online but my husband prefers to call and American Home Shield offers people options on claims. The workers they've sent out have been good too. The technician for our garage door came in a timely manner the next morning and it turned out to be not as big a problem as we thought, and the he fixed it. The little signals that talk to each other to open the garage door were out of alignment. So he aligned those back up and then serviced as far as putting some WD-40 on the slide.

We had a damaged condominium due to a flood from a broken pipe upstairs. We just got the condominium last April and immediately, we noticed a wet floor below the air conditioner. We called American Home Shield, then they sent a guy out and he found that the issue was a clogged-up drain pipe, and he fixed it. A couple of months later, after we had the flood, we were told that the air conditioning system was not any good, although it was working. So we called American Home Shield again and we had the same company come out. They looked at it and said that it was working, but it was not efficient and not working well. The tech said there was nothing that they could do.

I joined American Home Shield in June of last year. I made one claim then I called for my second claim for the doorbell that was not ringing. City Electric came and fixed it. It took their techs five minutes and they did a good job. Come August of 2018, I had a leak in my living room so I called Home Shield again and they sent somebody. The man came and looked at it. He just stood there and did not even back down. He said that it was a slab leak and it was covered but he had to check out registry from the company. Then he went away.

The air conditioning was blowing hot air. It was not blowing cold. I submitted a claim for it over the phone to AHS. I talked with somebody just real quick. 5 minutes, put it in and sent the claim across. Then they sent me a reference back, they called in less than 24 hours, came out and fixed it. Myers Comfort, the contractor, is good. Any time they come out, they’re always smiling. They’re right to the point, they explain what they’re doing or when they get through with it. They did not try to rip you off so I know exactly what I'm getting, and then they call me when they get through it and check on me a couple of hours later, to see if it’s working properly. AHS is excellent to have.

Our dryer was taking too long to dry and I filed a claim for it online with American Home Shield. I got a text message quickly and the tech came out within three days. He told us that we needed to replace the hose that came from the dryer into the wall and to clean out the lint trap on the roof. He said that there wasn’t anything mechanically wrong with the dryer, and he left it up to us to fix it. We had to purchase a part and then we had to climb on top of the roof to do that. Maybe if they had asked us to check that, the tech wouldn’t have had to come out to take a look at it. That was something that maybe over the phone, we could have diagnosed. Other than that, we’re okay for now.

Every time I've called American Home Shield when I have needed services, I have always gotten a quick response and the work completed. I am pleased so far. Once, my showerhead broke and it needed to be repaired. There was water going into my wall. Then my tub had an issue where the water was going from upstairs to downstairs in the ceiling. Also, I had faucets in my bathroom that were supposed to be changed a year ago and I was supposed to get a cash out but I never did. I wanted those fixed because I had a leak, and the guy that AHS sent out took care of everything for me.

I had no heat and I submitted a claim for it with American Home Shield over the phone because I couldn't figure out how to submit it online. It was asking either an air conditioner or furnace, but my system is an air conditioner and a heater built into one unit. It would've been easier if it was specific enough. But the contractors from Ultra Heating & Cooling were great and very professional. They are prepared and they know what they're doing. My unit has been functioning great since the repair and it made things a lot easier and comfortable. I've only had to use AHS twice, but I'm satisfied. You put out $500 a year for it and it's there just in case. I'd recommend them.

Our gas heater wasn't igniting. Its sensor had burned out. I submitted a claim to American Home Shield over the phone and my interaction with the rep was very good. The tech came out right on time, which is unusual because I usually get a call saying, “I’m stuck in traffic or whatever." Once he diagnosed the issue, it went quickly. He had replaced it within 15 minutes and he was on his way. It was very fast. He also took the time to explain to me what was going on, and I appreciated that because a lot of repairmen really don't. They just say, “This is broken and it needs to be replaced.” Since the repair, my water heater runs perfectly. I’ll be using AHS again if my insurance company will allow me to request which company I use.

I'm glad I found American Home Shield online. Prior to getting them, I had First American when I bought the house and I had a terrible experience. They were awful so I dropped them. Then, I didn't read all the bad reviews for American Home Shield until after they had to come out here but I'm sorry that so many people are dissatisfied. People think that they're signing up for new appliances and I just don't understand. Other than that, I'm perfectly satisfied. I called American Home Shield and spoke to a representative who was very nice both times. I had an issue with the garage door opener due to the snow. American Home Shield sent a guy who showed up within two hours and fixed it. He also took care of my lock. He was a very nice young man and very polite. He left after doing the job and I have no complaints. The garage door seems to be working real well now.

Filing a claim online with American Home Shield is simple to do and I prefer to do it that way. I recently filed a claim for a pool equipment issue and the contractor that they sent out was awesome. The techs were on time, and they were really quick at fixing the problem and explaining what the issue was. They completed the job in the same day.

I had a heating issue wherein the fan in my HVAC unit comes on if I put it on auto but no heat was coming out. Then, when I increase the temperature, the unit would not turn on the auto mode. I went online and submitted a claim to American Home Shield. A tech came and he was very professional and kind. He diagnosed the problem very quickly and took care of it. My interactions with them have been very positive and since the repair, the HVAC has been great.

Getting the claim started was very easy. I submitted a claim for my shower over the phone and American Home Shield was able to get somebody out after a day or two. The contractor told me what was wrong with the shower and replaced a cartridge on it. They did a really good job and the shower has been working fine since then. So far, my experiences with AHS have all been really good and I would recommend them.

My tenant was having faucet problems in the rental property and I submitted a claim for it with American Home Shield. I like to call a claim in because I can communicate better. The AHS reps are fantastic because they communicate and I appreciate that they’re quick to respond. When the contractors arrived, they needed a new hose but they didn’t have one with them, so they used duct tape on that leaky faucet. There were no complaints from the tenant, so I'd assume it went well. But personally, I had a problem with paying my bill with them. It was confusing. I paid it in full and upfront, but it went into monthly payments, so I got a credit. I had to call and get it all resolved. I was supposed to get another statement in the mail for the full amount put back on a yearly billing cycle. I have not received that yet. But that’s the only complaint I have with AHS.

American Home Shield's claim process is pretty simple as long as you know your contract number and all of the necessary information. We called in a claim for the microwave on a Friday and JTL Services came in on a Monday. They were amazing. We have a baby and they were very quiet and tried not to wake her up. And they were quick and they fixed it. They did a great job. However, we called them out a few times for our claim on the furnace. The contractor fixed a couple of quick fix things, but we just went ahead and bought a new furnace out. The companies that are coming out doesn’t always seem like they're fixing the problem. They're just kind of getting us to shut up.

I’m impressed with American Home Shield's process and follow-up. When we were having a leak under the sink, I submitted a claim to them online and the follow-up company responded to me very quickly. The problem was the garbage disposal and the tech replaced it. All is working again.

My dishwasher was leaking, but I thought it was my garbage disposal because it wasn’t working. I told the lady from American Home Shield that I couldn’t tell which one it was. I had backed up water that was in my dishwasher that has spewed on to the floor. She said that she was gonna put a claim in for either one and that I wouldn’t have to pay but just the one time. She wanted me to do it during the hours I was at work, but I was busy and couldn’t get off work. So, I told her that if it would be okay that I could schedule until Saturday, and I would just keep an eye on the water.

I went online and filed a claim with American Home Shield for my heater that I was having an issue with. After I did that, I immediately got a text saying that someone would call me within the next 24 hours. I then received the call within the next 30 minutes. A guy from Advance Appliances Services came out and he was awesome. He came in, found what was wrong with the unit, and fixed it within 45 minutes. Everything has been great with the unit since then. The overall experience was easy and efficient. I’m highly satisfied.

Being with American Home Shield for about three years now, we've been contacting them and doing everything online. The most recent claim we had was for the dryer as some screws had broken off. AHS' contractor fixed it. They were pretty efficient. They came out once, and then they came back out. They had to order the parts and a couple of days later after they got the parts in, they came and fixed it.

American Home Shield has been very good and helpful for us. My heating unit wasn’t working properly and I submitted a claim for it over the phone, and their response time was awesome. A contractor came out here within 48 hours and he did a great job. His communication skills and work performance were very satisfactory.

I filed a claim over the phone for my washer and dryer and for my dishwasher. The first person that I spoke to was okay but when I had to call back, the guy that I spoke to didn’t know what he was talking about. He kept telling me that none of my stuff could be under the warranty because we had moved it into our new home. I knew it wasn’t true. We’ve had a home warranty for years and I kept telling him that I needed to talk to his supervisor. It also sounded like he was foreign and wasn’t even from the States, and that he didn’t wanna mess with it. I even told him that I had a copy of my warranty right there and it was covered. In the end, I just hung up. I called back and the person that I talked to helped me right away. I told her what had happened and she said that the representative was nuts. But I have had coverage with American Home Shield for about 12 years now and that was the only time that has ever happened.

My wife and I did a lot of research and looked at reviews on multiple platforms before choosing a home warranty company. For the price and the coverage, American Home Shield had two other close competitors that we made a decision between, but it was easy and convenient to look and navigate through American Home Shield's website. They clearly listed out all the things that they covered. We have been with them for about two months now and I had to make my first claim in the first week of owning the home. It was the third day we owned the home when we discovered the problem, but there was no hesitation or no resistance in fixing it. With no questions asked, they had someone out the next day.

Recently, I had two issues. One was with the dryer. Then I had a circuit board that went out and we lost heat on half of the house. I submitted claims to American Home Shield and their reps have been wonderful. They are very pleasant, professional and helpful. After I submitted my claim, the notification I got was a combination of emails and phone calls. Both times, the vendors and repair techs were responsive and I got a response within an hour. The contractors who come have been very professional and friendly, and the interactions I had were very good. They usually tell me what’s going on. When they finish, they tell me what they’ve done.

I purchased my house and the seller offered American Home Shield in the transaction, and it became effective in December. I haven’t moved in yet and the inspection showed that it really needed to be repaired. I had some drain stoppage and some leaky pipes that needed to be checked. I filed a claim and the tech from Lenny's Plumbing and Drain Cleaning was very knowledgeable and had a lot of good suggestions. He was interested in saving me money in the future and he did his best to explain everything to me. He corrected what needed to be corrected so that everything will function properly once I get moved.

American Home Shield is a great outfit to work with and the vendors that they choose are all terrific. I prefer to file claims online, but I usually do it over the phone because I’m always more comfortable talking with someone. We submitted an online claim for an HVAC system that wasn’t coming on and there was no talking with anyone until South Placer Air called. They got the referral and gave a window that I could choose from. They were jammed and they couldn’t get out here the day I called. It was chilling and cold and after one day, they came when they said they would be here.

We're having a lot of trouble with American Home Shield. It has taken my husband calling them over and over, sometimes waiting on hold for two hours, and then he gets a hold of somebody but the call disconnects. There was one time where they told us that the electrician said there was no electrical problem in our house, which was not true. I had to get in contact with the electrician and that took a few days, but he confirmed that there is a problem. It turned out that we had some damage in our fuse box, and we were told that the wire to the house from the town utility was baked by the sun and had completely corroded. Water had been getting in and has been causing damage in the fuse box. He told us that the whole thing needs to be replaced.

Over a week ago my water heater gave out. I put in a service request through American Home Shield (AHS). They assigned my work order to a very bad company called Habit Plumbing. Habit Plumbing came out to assess the problem and told me that they submitted the diagnosis through AHS and they kept telling me this over the course of 8 days. When I would follow up with AHS, AHS would say they never received anything. I spoke to numerous supervisors at AHS and they would tell me that they spoke to Habit Plumbing and that the diagnosis was being sent as we were speaking on the phone - one of many lies told to me by AHS.

I requested service & received a call from the contractor on a Sunday. We decided I did not need the call. I called AHS and cancelled the service on Sunday. The fee was deducted on Tuesday and I am being told it will take 14-21 days for a refund. REALLY!?? With technology today there is no reason for this other than for AHS to keep the little bit of $ WAY longer than they should. So unhappy with this that I will be finding another home warranty company.

This is the worse service ever. I have had 3 items and have had to argue every time. I have to read the contract to the person taking my request in order for them to approve the service and argue that it is part of the contract. I have not had hot water for 7 days now and they are saying it will take another 5 to get the part - which can be purchased at Home Depot. I could have had hot water the same day we lost the hot water heater. When I called and asked for clarification they can't explain so I asked for a supervisor and they hung up on me. I will NEVER recommend this service. Way to many options to be treated this way!!! If I could give them less than one star I would!

I have had AHS since I purchased my home 4 1/2 years ago. It has always been a good experience with them when I've needed them which isn't often. The contractors are fine, yet occasionally you get one that doesn't do their job fully. This happened with my washer. AHS sent a contractor out who didn't even fill out the invoice correctly and took forever to get back to them. 2 weeks later I speak to AHS and they were unhappy with the service I received in addition to the problem stated so they requested a 2nd opinion at their cost, not mine.

Purchased a multi million dollar home with a home warranty. Moved in and determined that the cooktop burners dont work. Called them out to repair it and they denied our claim because they said we caused damage to the burners! It would take a sledgehammer to damage the burners on an all steel cooktop. Not to mention that the burners have metal grates around them which the cookware sits on top of. Later found out the parts for this cooktop are no longer manufactured and the entire cooktop needs to be replaced. About a $1500 expense. Lousy service, lousy claims department. Policy not worth the paper it's written on. Dont waste your time.

I had a burner that would not ignite on my gas stove, and if it did ignite on very rare occasions, it would go off mid-cooking. I submitted a claim with American Home Shield through the internet, and it was very easy to navigate their website. AHS has certainly done well for me and they have not failed me. I have always had the best technicians and the best response.

A year ago, we had to wait for weeks on an air conditioner in the middle of summer, and where I live in Texas, it was 85 degrees outside. The guy came out from Abilene, and he kept saying that that was reason that it took him so long. Then it took him three days to get the unit fixed. He told us on the first day that he did some of the work, and he would come back out the next day. So we waited, and he didn't come back. My husband has MS and COPD, and being here without an air conditioner was not conducive for him. We opened all the windows in the house for two days. When the tech came out and finished up the job, he said that he had gotten stuck on this school, and it was the summertime.

A PEX pipe sprung a leak somewhere and it did the bathroom, family room and the other side of the wall. It's a big, big mess. I called American Home Shield and told them I have a water leak in the attic. AHS was right on the ball. They tried to get somebody that evening, but it was a Friday night. Then they sent somebody out Saturday morning ASAP. A contractor from SecondOpinion Plumbing came and he cut a hole in the wall first, then he went up in the attic, and found the leak in the attic. From there, he called the people who have heaters. They showed up, and then they called in a contractor who showed up too. We weren't happy about it though. That wasn't right. I didn't call the contractor, but the contractor showed up.

A couple of years ago, we were really unhappy with American Home Shield. Nothing had seemed to be working right. They still have an issue with current service, and it is still hard to call in, but this past year, our experience with AHS has been amazing. My refrigerator was leaking and making a really bad whistling sound. It sounded like it was gonna die. Submitting the claim with AHS was easy and fast. The service person who was here was really professional. He knew what he was doing and was really nice. The first time he was here, he had to order a part. A few days after, he came back and fixed it.

I had some electrical plugs that weren’t working and for those, I filed a claim to American Home Shield over the phone. Getting the claims process started was easy. But there is always an issue about the amount of time for them to get somebody out here. The contractors are busy and don’t work on weekends. That’s the problem I usually have – the weekend. When I had a problem with my refrigerator, I had to wait for somebody. I called on a Thursday and there was a long holiday so the contractor didn’t get to me until Tuesday after the holiday. Everything thawed out of my freezer and I had to take everything out. There is nothing I can do about it and I don’t think Home Shield can do anything about it. But they can if they want to. The contractor that came out for the electric plugs was great though. It was All Safe Electric and the issue was taken care of.

I had to call American Home Shield when the power went out in a couple of areas of the house. To put in a claim, I always have to wait on the line for 45 minutes. Other than that, the claim process has been fine. Plus, the techs they send out seem good.

My furnace was blowing out cool air. I called American Home Shield and the tech came out after about 32 hours. He was very professional and he recommended some scheduled maintenance. Turns out our furnace only needed to be cleaned and it's working perfectly now.

We had 12 inches of rain here in the last week. The basement flooded and the heating unit was down there. We smelt some smells and we turn the gas off. I went online and requested service to American Home Shield to let their contractor come and check it out, and paid for it too. This happened on Sunday and they responded on Monday and said a guy out of Cullman will respond. But Cullman is 80 miles away so I said that it was ridiculous. I called AHS and I was on hold for quite a while. When I talked to a gentleman, I asked if there is somebody closer. And I got the, “Well, this is what the computer says, this is what we do.” I asked him to clarify with me their policies because he never would say if there were other contractors in the area. He said that their policy is to just choose the guy on top because they're trying to fluctuate through and give everybody equal calls.

There was a water leak in my rental house. The contractor told me that they came and fixed it. I filed a case to American Home Shield and in the next one hour, someone called me. The next day, the contractor made an appointment with my tenant. In the kitchen sink, there was a garbage disposal thing, a thing regarding some stopper, and they removed the part. I am impressed with American Home Shield's process. Earlier, I used to call a couple of people or I have to go myself to take care of the issue. Now, it’s one less thing I worry about. I was skeptical initially, but so far, I’m really lucky to have American Home Shield. I would definitely recommend them.

I was very pleased with the customer service from American Home Shield. I had a problem with my refrigerator and I submitted a claim to them over the phone. The person who I talked to was quite professional. He responded to my inquiries in a timely way and they ordered the service. Then right after the phone call, they emailed me with the name of the provider and the contact number.

I called my repair persons through American Home Shield. I usually call in and schedule something. And then they tell me that the person or the company that's going to come out might contact me within the next 48 business hours. Usually, I work all day, so when I get home if I have a problem, I usually call it in at night or first thing in the morning, and someone usually calls me either that morning or the next day to get the problem set up and get them out there. They're usually there either the same day that they call or the next day, depending on what the problem is.

American Home Shield did pretty well with my sump pump issue. However, the contractor that went to the house had me pay for the sump pump parts before they would install them. I was just surprised that I have to pay out of pocket, but the person who put it on did a good job. So far, the sump pump is working.

Submitting claims with American Home Shield has been really good and quick. It's easy to do whether online or by phone, and they reach out in a timely fashion. It usually takes a couple of days to get the repairs made. The contractors that have come out have been really thorough, professional and courteous. Recently the heater went off and it wasn't working. The contractor showed me a picture of what was happening up in the attic, so I was really pleased with that and really happy with the service. The home warranty through American Home Shield is reasonably priced and well worth the investment.

I submitted a claim with American Home Shield for the lights in our ceiling fan that weren't coming on. I did it online and their website was easy to use. The fellow who came did not take long. He already had an idea of what might be wrong, and so he took care of it. I had to leave before he was done, but my wife said he did a good job, and everything was fine.

I submitted a claim with American Home Shield for my air conditioner that wasn’t working. I did it online and it was easy. And I got a follow-up through email within a day. A guy from Fitz Mechanical came out and took a look at it. He was professional and good. And he turned the AC on so it’s running off of the emergency heat. That was the resolution. So if I was to turn it back to the regular heat, it’s not gonna work.

I thought I had a leaky garbage disposal. I wanted to make sure so I filed a claim to American Home Shield, but the contractor that came out couldn’t find anything. I wasn’t there when he came. He just called me on the phone afterwards and he was very professional.

I have a few houses in Washington that I have the American Home Shield warranty on. At one house, in Spanaway, we just had the whole water heater replaced, including the expansion and the strapping. We made it up to code and all that jazz and it just blew. A water expansion capsule on top of the water heater had blown two holes through the mini keg or the cylinder and it was gushing out some brown, milky water on my garage floor. So my wife had to make a phone call to AHS to get it fixed.

I submit claims with American Home Shield online. Their claims process has been increasingly getting better and I have been pleased. In the beginning, it would take a while for a person to respond. It was also taking forever to get somebody out here. But now, the contractors are out here in a couple of days and recently, they've been excellent. When the water dispenser was not working, although the icemaker worked, if I don't get enough water out of the water dispenser, it would freeze up. So, he unfroze it. He also showed me how to do it and I was pleased with him.

My garbage disposal was broken. I called American Home Shield and they responded right away. They gave me US Plumbing & Rooter to help with the problem. My husband told me that the technician who came was good, very friendly, and he did the job very well. He cleaned up everything too. I've had a good experience with American Home Shield so far. I talked to my coworkers and I recommended American Home Shield to them.

The neighbors recommended American Home Shield and when I filed for a claim, the service of Hers & His Plumbing was great. We had a faucet leak that we couldn’t figure out how to shut off and they came here. They were very responsive and professional. They were as good as I could expect and there have been no problems since. Everything has been great. American Home Shield's website seemed to work fine too. I had gone online to file that claim.

My dishwasher just stopped working and I didn't know what it was. I called American Home Shield and the rep I spoke to was courteous and professional. It was Thursday then and the tech came out the following Tuesday. He was professional and he did what he had to do. The issue turned out to be the whole front panel. It was a digital panel and it went out. I was then ordered a new panel and the unit is now working. I left American Home Shield before and went with First American and I also had an issue with my dishwasher. The tech First American sent me was snotty and didn't even do anything. I didn't care for that and went back to American Home Shield as they haven't given me any problems.

I have a leak of unknown origin in the house so we had to bring a plumber out through AHS and it was beyond their scope of being able to do anything. So, they recommended a leak company come out. That company came out and they looked around, and what the plumber found with the use of water continually coming out, the leak detection company couldn’t duplicate.

My washing machine stopped spinning and I couldn't wash my clothes. I called in the claim and American Home Shield sent the Sears man out. He came in three days after the call. He was nice, professional, and friendly. He explained what was going on with the washing machine and told me everything he was doing. It took him about 45 minutes to fix it and it has been working ever since. I've been with AHS for three years. They had the best ratings, which made me choose them. I've also recommended them. My aunt had another home warranty company, but when her refrigerator broke, they didn’t do what they said they were gonna do. I told her she should’ve gone with AHS and that's who she's with now.

There was something electrical going on with my microwave. It wouldn’t come on anymore so I submitted a claim with American Home Shield for that. Their online process was very easy to do and I got a response from somebody almost instantly. The contractor who came out was the most personable. He showed me the part and then left the old part. He did the repair all on the same day. Everything is working like a charm since the repair. It was a very good experience. I’ve been with AHS for almost a decade. When I started with them, I was spending 75 bucks when somebody came out. And now, I’m spending 175, which was a shocker. But other than that, everything is great with AHS. I'm very satisfied and would recommend them.

In the period of one month, January, we had to make five service calls to American Home Shield to have our master toilet unblocked. We were so tired plunging it out. Poe’s Plumbing came, and they did a wonderful job with their tools. They plunged it out, and on the fourth or fifth visit, they removed the toilet and went down with the cameras to check out the problem more thoroughly. At that time, they said they couldn't find anything on the line, so it must be something where we need an extra push to get the material out. They suggested rather than continuing to call every week, that we have a pressure assist toilet installed. So, after the next blockage, that’s what we did.

American Home Shield was very user-friendly when I filed my claim with them online as my refrigerator was going on defrost. The process was quite easy too. They contracted Holiday Business Group and the technician from there was excellent. He came out in a day's time and he was very personable. He knew what the problem was and he got right to it. My refrigerator was operating within an hour and it is still working now.

I filed an online claim with AHS for our heater and they dispatched a contractor in a day. This contractor was very good. He was professional and explained everything that he was doing. It still feels a little chilly. I don't know if it's the balance but the heater is working again. The warranty has been valuable thus far. Sometimes, it's hard because of the $75 charge for most contractors, especially when it's something little. But the contractors, overall, have been good.

I had an issue with my AC where the fan on the outside stopped turning and the unit wouldn’t respond inside in terms of turning it on. I submitted a claim to American Home Shield and the person who I talked with over the telephone was very professional. Their reps were also very proficient and knowledgeable. The technician then came in and he was great and very professional. He examined the unit and explained everything to us in detail. Once he completed the job, he explained what he had done and made sure that we knew about the guarantee and how to get in touch with somebody if something went wrong. He did an awesome job.

Most of the time when I called American Home Shield, the hold time was usually anywhere between 20 minutes to an hour. But other than that, once I got through to somebody and talked to them, everything was fantastic. We recently did a claim for a furnace that we needed to be repaired in our house, and we were in the process of selling our home. We signed up with American Home Shield for a warranty for the home. And during the inspection process, we found that our furnace needed to be replaced, and American Home Shield was very helpful in that. We called them and we went through a qualification process to make sure there were no pre-exisiting conditions, which at first, they said there were based on the timeframes. But then I called and cleared it up with them. I told them exactly the days, and what happened, and when the inspection happened.

American Home Shield took care of my needs at the time that I needed it. It was during the cold days and a contractor made the heater work. I was happy because my house was warm. But throughout the days, I've noticed that the pilot is not turning on. It is just the fan blowing and it's running on cold air. I have to disconnect and put it back on, and in the middle of the night, that's a little bit annoying. I haven't called them back because sometimes, the heater works well for a few days. But it has been tempting to call them again to fix the issue. When I filed the claim initially, I did it online and the process was great. Everything was clear and I was surprised at how quickly they scheduled my appointment with the contractor. All in all, American Home Shield has been great. It has been a good customer service and I would definitely recommend them.

The heater wasn’t coming warm and I called American Home Shield. The rep that I spoke to over the phone was very helpful but due to the bad weather, the contractor wasn’t able to get up on the roof that day or the next day that I called. Once they were able to come, the guy was good and he educated me with the AC. Everything has been fine since. However, I called AHS for a plumbing situation and they didn’t cover snaking on the roof which I don’t understand. For the plumbing part, there’s not too much covered, and out in Las Vegas, plumbing is always a problem. Still, American Home Shield is good, and I would recommend them to someone.

My dishwasher was making a super loud grinding noise and it sounded like it’s gonna explode. I filed a claim to American Home Shield and the contractor that they sent out was super great. He was professional. He asked me what was happening so I explained to him and he immediately said, “This is what I think it is.” And then, he just gingerly took my dishwasher apart and was very aware of where he was setting everything. He showed me a couple pieces of porcelain from one of my plates that had chipped off and it was caught. And that was making the noise. He went above and beyond by cleaning it off. It was not part of the service, but he said he just wanna make sure that I won’t have an issue going forward. He then put it all back together and when we ran the dishwasher, it was perfect. He walked me through and told me a couple of things about my dishwasher that I wasn’t even using. So, that was really helpful too.

We had an appliance that was leaking water from underneath. We called American Home Shield and I had really good service. Everything was handled very quickly and nicely. The serviceman came a couple of days later, pretty much on time from what he said he would. He did a very good job. He looked at the units and he told us that he thought the units couldn't be repaired economically, and that was what he told American Home Shield. We just finished getting the two appliances put back in this weekend and everything is running well. It was a good experience all the way around.

I contacted American Home Shield online to file a claim for our water heater that burst. The process was easy and their response time was quick. It was two days before someone could come out, but they responded right away. The contractor did an excellent job and he was very professional. He replaced the water heater. The only thing is when we got the contract with American Home Shield, they should have explained to us that we had to pay something where they have to make the water heater up to 2018-19 standards. We ended up coming out of our pocket almost $700. And that's never happened before when we've had other homes. So, that caught us off guard. We were thinking we were covered.

When our dryer stopped working, I went online and put in a claim with American Home Shield. They wanted to know what the device, the model and the brand was. Then they coordinated with whoever they contract with to work on that particular brand. That company then contacted me directly and it took a little over a week for our schedules to align. The contractor who came was fine. He had to order a part though and, all in all, the repair took three weeks. The dryer has been working fine since then.

We had water in our basement and we didn’t know where it was coming from. I submitted my claim to American Home Shield. I did it online and navigating the website was easy. The first time the technicians came out, it was within 24 hours. He came in, I showed him where we had the water problem and he had me flush a couple of the toilets. He saw that no water came in. Our interaction with him was fine but he didn’t find the root cause of the leak.

Filing claims with AHS has always been really easy. I do it online and I appreciate the fact that it’s simple. We got up one morning and it was really cold in the house. Our furnace had stopped working completely so I called American Home Shield and they sent Integrity. It took Integrity four days to come because they were so booked up, but I understand that. I don’t know if AHS just has a few companies that they use in this area, but that’s how it seems and we have to wait sometimes. Still, we really liked the two contractors that were out here representing Integrity. They were really good, timely, very efficient, professional and knowledgeable about the system that we didn’t even realize we had. Everything was working when they left and it has been fine since. If anyone’s looking for a home warranty company, AHS is one of the better ones to go with.

I've had very good experiences with American Home Shield. I usually talk to a representative over the phone to submit a claim, and they have been very professional. When the refrigerator wasn't cooling and it wasn't making ice anymore, the technician that came out was very good and very professional. He was thorough and he did a great job. He knew what he was doing and did it. The refrigerator is working really good right now. American Home Shield is very helpful. It's a good company to have on your side when you need and they have people that can come out. They can either tell you if your appliances can be fixed or replaced. So, they're very thorough.

We've had some really cold weather here in Ohio, and those two nights that it got down to 15 below zero, my furnace went out on the second night. And the issue was the blower motor on the furnace. I submitted a claim with American Home Shield at about 1:30 in the morning when I realized that we didn't have any heat. They called the next morning at about 11, and Dawson's Service came out and had it fixed by about 2 o'clock, so I was very pleased. The tech came out and took the motor out and replaced it and was on his way. He was very cordial and I had no problems. It was very cold and the furnace is in my garage, so I had a little heater that we turned on and I tried to keep us as warm as we could.

My garage door wasn't opening and I submitted a claim online to American Home Shield. The contractor showed up on time and I was satisfied with the service. I had a very good experience with AHS and their contractor. I would call Precision Door Services again if needed.

Our first service call to American Home Shield (AHS) has been a nightmare so far. The repairman tried to collect money for parts and repairs, even though we already had paid our $100 service call fee under the warranty. Even worse though, he did not repair our washer! It still stops at the same cycle as before. We called AHS, waited forever on the phone, and they set up a new call -- with the same company that failed to fix our washer last time. Even worse, this 3rd party company (Antech) now tells us that they cannot come back out for another week!

The worst service I have EVER received by ANY vendor I know. Cooktop broke on 02/01/19, Called AHS on 02/01/19; today is 02/28/19, and we don't have a stove. This demonstrates their speed of service. They claim their vendors need to schedule an appointment within 48 hours the claim is assigned, we got an appoint for 5 days later. Once the technician came, they diagnosed the problem, and the report was sent 5 days after the appointment back to AHS. This is when we called everyday to check status. From there, it took AHS another 3 days to approve the parts order, 7 more days for the vendor to receive the parts. As we finally waited for the technician to come and complete the repair, thinking that we can finally have stove to cook food after a WHOLE MONTH, only to be told that technician broke the burner heads during the repair, and now the whole cycle starts again.

Just received my credit card and with no notice my plan price increased 20%. go online, the prices are lower, chat lady said that is only for "new" customers. Cancelled plan. BTW, it took them 2 weeks to get my HVAC air compressor fixed in 105 degree Texas heat and it took them 3 trips to get my ice maker filter assembly fixed. Still had to pay over 700 for freon plus the deductible of 100.

The water heater went out at one of our properties that was under AHS warranty. I called them on Tuesday, and was assured they would send out a plumber ASAP. I was then notified on Wednesday evening that the plumber never called. I called AHS on Thursday, and was informed after being on hold for 30 minutes that for some reason the work order was cancelled as soon as it was put in. There was no explanation, and no one could answer why we were never informed. AHS promised that they would send out a plumber yet again.

I had great experience with AHS in the past. However, recently, it is a little disappointing that, after one month from the initial contractor visit, the ice maker of the refrigerator is still not fixed. Initially, contractor said that they will have to come with parts (then marked the service call complete). Then today, contractor said that AHS supposed to call and let me know that there is a class action lawsuit with the Samsung Refrigerator and give me options. I called AHS and they did not know anything about it. They said they will call the contractor and call me back shortly after a couple minutes. I am still waiting. Perhaps, this is an isolated incidence, but I wonder if there is a monitoring process of incomplete service. A month of no update from both contractor and AHS is frustrating.

I recently switched home warranty companies and I wished I never did. American Home Shield has sent out two different contractors to fix the ice maker on my refrigerator since September of 2018. It is now almost March of 2019 and my ice maker is still not fixed. The contractors don't work with our schedules, and they take weeks ordering parts and then when they get them they replace the same thing and it still doesn't work. You try to update the job or have American Home Shield send someone out and you will have to wait over an hour on the phone. You can't update on the web because they close the job out and you have to call them to explain the situation. Just a really horribly ran home warranty company. It shouldn't take 5 months to fix the ice machine on a refrigerator.

My conversation with Jason was absolutely terrible. First, this guy does not speak English, therefore he has no idea what I am trying to say. Second, when I asked for supervisor, he refused to connect me and continued to talk over me. I asked him multiple times to let me speak to supervisor and he became very rude and condescending. Third, he did not help at all and my problem was not resolved.

AHS could not find a part to replace in repairing my washer. They made a cash offer; however, I could not get the cash until I purchased another washer and paid for it in full. I was shocked because I have to pay for another washer in full and then they will take out fees and other expenses before they pay you. Maybe I am wrong, but to me this is plain robbery.

Our garage doors stopped opening altogether. I submitted a claim with American Home Shield over the phone, but there seemed to be a small language barrier. The rep couldn’t quite understand what I was trying to say, but she was very helpful in the end and she got me exactly what I needed to get. I love the contractors that came out. They were on time. Also, we’ve had some weather here and they were amenable. They had to come back and they came back and fixed the doors the same day. The garage doors have been performing perfectly since the repair.

The type of pipes our house has in it is not good. It’s an old-school style that is defective so coming in to it, we knew that there would probably be an issue. But having a home warranty has given me and my wife a lot of peace of mind because I’m personally not the handiest person in the world. Knowing that, for $75, we can have a professional here to take care of most problems that might come up has been a big relief for us. So I would recommend to any new home buyer to get American Home Shield. So far, I have filed two claims and I’ve been very pleased with American Home Shield and the plumbing company that they’ve sent. On each time that JED Mechanical Contractors had come out, the job was done professionally and effectively.

We had just bought our house when our hot water heater went out. It was old and rusted out from the bottom, and American Home Shield replaced it. It was awesome. I went online, entered my address and clicked a claim for the water heater, then Doug’s Construction & Repair came out the next day. It was easy. They had to get the hot water heater from out of town and that took about three hours total, with travel time, replacing it and getting the old one out. The guy that was there the whole time was really nice.

I have been with American Home Shield for almost a year now. There were other companies out there, but AHS came to be one of the biggest so I went with them. Submitting claims with them has been hit-or-miss. Sometimes, you get a response right away, but other times, if you wanna talk to them, you are on hold for a very long time. I’ve also tried submitting claims online and it has been hard to get a hold of them too. The reps I spoke with have been pleasant to deal with and very friendly. I recently had a dryer that wasn’t drying and the heating element had to be replaced. I submitted a claim for it and the AHS contractor came out quickly and did everything. The dryer is working fine now, so I feel good. When I filed a claim for an AC, they sent out an actual company, but for little jobs for the appliances, they sent out just random people. AHS works but their pricing could be a bit better.

I recently made a claim to American Home Shield on a rental property in San Mateo for a plumbing issue. There was a leak, so it was hard to wash dishes. Apparently, it was a slow leak that went into the room and ruined the carpet. It was a very good thing to get the warranty because my tenant was gonna fix it, but I told him that I have a home warranty and to allow them to go fix it instead of worrying about what he was doing. I made the call to American Home Shield and they confirmed within a couple of hours to my tenant, which was wonderful. When they got there, some cement had to be chipped away from the pipe, but they couldn’t do it. They made a secondary call and they came back the next day and finished the job.

My garbage disposal was leaking. I submitted a claim with AHS online and it was more friendlier than trying to get ahold of them on the phone. There's anywhere between a 30-minute to an hour wait-time to file a claim on the phone so it's horrible. But online they give you a phone number, and assign it to somebody, and then you just call that person or the people who’s gonna come out. They set-up appointment right away, and come out. Once I was still at work and the contractor wasn’t supposed to come until later, but what happened was they had a cancellation. So they called me and asked if it was okay to go to our house right then and check it out. I told him it was fine. My wife was home so he contacted her and changed things out.

It was a very pleasant experience submitting a claim through AHS. There were no hassles and no worries. Everything went well as far as I'm concerned. The ice-maker was broken in the refrigerator. And there was burner issue with the stove and some lights out with the stove. I went online and it was easy to navigate the website. The time frame on getting a contractor dispatched out was also very reasonable. The contractor was very personable and very professional. He replaced the ice-maker, and then they replaced the burner and the lights, so everything's working fine.

I submitted a claim with American Home Shield online when the shower head was leaking in the wall. I prefer submitting a claim online since I'm usually on hold forever on the phone, of which I'm not happy with. Navigating through their website is easy to do. Their technicians are awesome as well. There was a cracked pipe and the technician cut a little 2x2 square, put in a new pipe and fixed it. Since then everything has been working fine. For the most part, I’m happy with AHS.

I had a faucet that wouldn’t turn off in the tub, and it had the water blasting full force. So I had to call the water company, who came and shut off my main valve. I then went to American Home Shield's website and put in a work order for a plumber. It was very painless to navigate the website and, within the hour, an email was sent out stating who would be coming to look at my faucet. I got a call within the next hour and the guy asked me if I would be able to meet him that day, to which I said, “Sure.” So, I met him in about 30 minutes. He was very courteous. He took his shoes off before he started to work and turned the valve back on, and made sure everything was working properly. He fixed everything within an hour. He was very professional and he did a great job.

Our most recent claim with American Home Shield was for our bathroom toilet. We have two bathrooms and one of the toilets was making some noise when not in use. And with the other one, the water kept running. It wouldn't stop. My wife submitted the claim over the phone and it was simple. The contractor was out here the next day. The guy identified the problems and fixed them immediately. Everything was done within half an hour. It was an excellent service. So far, everything has been great with American Home Shield.

My experience with American Home Shield was pretty simple overall. Everything was online when I submitted the claim and the website navigation was pretty easy. Then within a hour or two after submitting the claim, they called me. Other than that, the process had also gone pretty quickly. My furnace was making some real strange sound and the heat wouldn't come off but AC Heating & Cooling diagnosed and fixed the problem.

My experience with American Home Shield has been the worst experience I have ever had. Every good request I made, I’ve not been satisfied with it. They kept me holding for weeks. Our home is less than 10-years-old and I do not have hot water. It was frustrating to have to warm water every morning. We have to take shower with cold water. It is funny because on the contract it says that AHS covers this and that. But when something they cover breaks down, the contractor that they send will tell me that unfortunately, they can cover one thing but they do not cover this and that.

The exterior lights on my house were not working and it was the first time I had that issue. I submitted a claim online and the process was very easy. American Home Shield's response time was immediate and I got somebody out the same day. However, I spoke to a receptionist for Turner Electrical and in the exchange, I didn't feel that she had good customer service. There should be a little more patience with the responses. To be honest and straightforward, she was a little condescending. Other than that, the person who came out to fix my issue was very professional and the lights have been great since the repair. Overall, it was a great experience and it was very timely.

I called American Home Shield when I noticed that there was water leaking on my water heater down to the wall underneath it. The claims rep was very professional and it was a very good and easy interaction. The contractor was very polite and very professional too. Apparently, there was a washer that had deteriorated that wasn’t screwed in properly, and he fixed it and replaced the washer. My husband was gonna check back on it again and see if there was still any leakage going on. But as far as we could tell, it was okay.

I've had AHS for years now and their website is very friendly to me. When I submitted a claim, D&J Appliances contacted me soon after and they came out in about three days later. The contractors were very courteous and helpful as well. They also explained what they were doing, and everything has been performing great since the repair.

American Home Shield gets us connected with service quickly whenever we call in a claim. We usually get a callback within 24 hours. This time our service provider was Premier Appliance Services and they scheduled us up in a pretty good amount of time. Our claim was for our microwave that wouldn't run. I plugged in the time and pushed it to start but the microwave would not start. I tried all kinds of things to redo it but it wouldn't work.

I got an immediate response from American Home Shield when I filed a claim online. It was for the blower in my dryer as it would blow air but the air would not get hot. Then, they called me and told me that they scheduled an appointment for the contractors to come out. When the contractors came, they diagnosed what was wrong and told me the next step. They called me when the parts came in and scheduled a time to come and fix it. The heating component of the dryer was replaced. They were in and out in less than 20 minutes. The blower is working perfectly now. American Home Shield has always been very responsive and very helpful so I'll continue their service. In fact, I've already recommended them to family.

I saw commercials for several different warranty companies. I asked a Realtor friend of mine who she would recommend to her clients and she said, "American Home Shield, no doubt." We've had AHS for about a year and we’re really grateful. They always say the more insurance you have, the less you’ll need. It didn’t occur to us we might actually need it so we’re glad we have it. A month or so ago, I had a heating issue and we were cold. American Home Shield was great. I just went online, filled out the thing. And before I knew, the guy from TL Services was here fixing our heater. He knew what he was doing and easily got it done quickly. I have recommended AHS. Two friends and a relative have now signed up with them.

I called American Home Shield to submit a claim for a pipe from the bathtub that was leaking and it took them two days to send someone out to our home. Their contractor, Prime Plumbing Services LLC, got the job done right. Their service was excellent.

We closed the garage door and the unit almost fell down from the ceiling. The bolt was busted, then the door just got jammed and wouldn’t close. I filed a claim to American Home Shield and I heard back from their contractor almost immediately. Their tech, Mitchell, came out the next day and he was fantastic. He was personable, professional, knowledgeable and I really appreciated everything that he did. I liked the way he spoke with me and explained different things that I could do to prevent things from happening again. Or if something happens again, he told me how to disconnect the door by pulling the rope so I can actually put it down and lock it so nobody can get in. So, it was a learning experience. Since then, our garage door has been working perfectly.

Everything works well with American Home Shield. My dryer was working but it wasn’t heating up, so the clothes stayed wet. I filed a claim and AHS was able to send someone out very quickly. He’s good and he knew what he was doing. I was busy and even though no one was watching him, he worked fast and since then, everything has been working.

When my hot water was leaking, I submitted a claim to American Home Shield over the phone. The representative that handled the situation was good. It was the first time I got a fast experience with AHS for my plumbing. As soon as I placed my call, it was no more than five minutes and they rang my phone back. The tech came and he looked at the water heater. He had to go back out to the store because he realized he couldn’t fix it. Within an hour, he got back to bring the water heater back. Since the water heater was repaired, it has been looking great. I don’t hear any noise anymore. I'd definitely recommend American Home Shield.

The tech from Realty Rekey came out to change locks. He was good and I was very satisfied with him. With AHS overall, however, I'm not. Their claims process seems crappy, disjointed and it's time-consuming. You call your claims in and it takes forever to get them on the phone. Then, when you get them, they send an email saying, “We found someone who can do it.” However, their contractors never call you even if they're supposed to in 24 to 48 hours. I've had three claims with AHS and no one ever called back. I've had to call people twice, I've had vendors cancel twice, and I've had vendors come on a different day than they were supposed to twice. One contractor told me that he could come on Thursday, but when I called back to schedule the appointment, he told me that he couldn't do Thursday and that he would meet me on Friday. American Home Shield seems like they're overwhelmed. I wouldn't recommend them at all.

American Home Shield has always responded very quickly whenever we've needed their assistance. Their contractor was able to come out within a couple of days for our garbage disposal issue and they did an amazing job. They were fast, very professional and knowledgeable. They provided information to assist me in the future, and not just for what happens in the moment. They gave me tips on how to manage the use of the garbage disposal. It was very enlightening and it was a wonderful experience.

My furnace stopped working. I got a callback after I filed my claim with American Home Shield and their rep was awesome. The contractor didn't come out as fast as I wanted but he came within 24 hours. He was very professional. On his first visit, the problem wasn’t fixed. But he was able to complete the job during his second visit.

My refrigerator was shaking. At first it started out with a running motor sound, like when you ride up a bike, and it was getting really loud. I called American Home Shield and they sent service people over here. They looked at it and told me it was something about the fan. The covering is heating and then that was it. They never got back to me and never called me. I followed up with them but they still did not return my phone call back. I had to call the warranty people to tell them I needed someone else to come out and check because at that time, the fridge started to shake and I was getting nervous. That was very disturbing for me because I had to pull teeth and nail to get them to understand what I was doing. The lady who answered the phone said she would put in emails to the company asking them what was the status but I heard nothing back from American Home Shield.

Something was wrong with the dishwasher and I couldn't get it to work. Then all of a sudden, my husband got it to work. But I said that just for the heck of it, we would keep the contractor coming. I wanted to make sure that nothing was wrong or was gonna go wrong again. American Home Shield sent Paul’s Appliance Services and the guy was good and very professional. He showed up on time. He said between 10:00 and 3:00, and he was actually there at 10:15 in the morning. He tested everything and everything was working normally. It was very weird. I think we had like a little short connection. There was also a lot of dust down there but we cleaned it up. I’ve also submitted another claim before, for the locks. So the filing process was easy. I had no problem doing it online. I just go to my online account and fill out what I need to fill out.

I had American Home Shield for two years and I let it elapse, then got it back again. The first time we had it, getting a technician out here was the hardest part. This time, I get a call within the day when I put the note that I need service. I made a claim for my heating and air conditioning unit issue and the technician from Air Conditioning of Texas was very professional. His name is Matt and he got back to me right away with my appointment. When he said he was gonna be here at eight, he was here at eight. He did some testing on my unit and found out the controller was bad and replaced it within five minutes. It was back up and running when he left.

I submit my claims with American Home Shield through the internet, and they usually respond within minutes from the moment that I file the claims. They let us know that we would be called, then I would get a call by the next day. And so far, all of the contractors that they've sent out have been wonderful. They do excellent work. The most recent claim that I had was for a ceiling fan with a bad motor, and the contractors that were sent out knew what they were doing. They knew right away what was wrong with the fan and got it resolved quickly.

The damper unit in my house was not working correctly. And A-US Air Conditioning of Texas came out to check out what was wrong with it. It was easy to get the claims process started online and American Home Shield's response was quick. They had a guy out here within 48 hours and that was only because that was my availability. The guy was super friendly and helpful. He got the problem fixed that day.

The dryer was making a lot of noise. The wheels in the back that turn the tub was kinda skipping and then the whole area of the lint thing in the front needed to be repaired. Also, one of the hose in the back of the washer had a hole in it and the timer was off on it. I submitted the claim online to AHS. Once I sit back and studied the site and was able to figure it out, it was fairly easy. All I had to do was put my information in there. They have a list of the appliance that you have and the make. If you have the model of it, just add that in there, and your address. If you want to put your bank information on there, you do that and submit it.

American Home Shield's online claim process is super easy. We filed a claim for our refrigerator as the icemaker leaks and it doesn’t work properly. And then our dryer door is broken too. The AHS contractor, Antech, reached out to us in about 15 minutes and sent out a guy who provided good service. He was quiet and quick, and got the job done. He wasn’t very personable, but he wasn’t not personable. He had to order a couple of things like some cylinder for the icemaker and a part for the door, and so neither is fixed yet, but hopefully it's gonna be good when it’s all done.

Our dishwasher wouldn't drain. The pump was broken. We submitted a claim over the phone with American Home Shield and the reps were helpful. The contractor came in, looked at it, left and ordered a part. It took three days to order the part, then they came back as soon as they got it, fixed the dishwasher and did a good job. The guy who was sent was very polite, trustworthy and helpful. He was excellent and we would want this guy training other people that do his work because other people need to be professional and courteous like this person.

I needed to have the filter replaced in my refrigerator. It got stuck. My interaction with American Home Shield's reps was very good. And within a couple of hours at the most, I received a response from the contractor. He was good, very friendly, and knew what he was doing. My refrigerator has been fine since the repair.

The water was stopped up in the sink in our kitchen, which has never happened to me before so it was something I couldn't fix myself. I contacted American Home Shield and they said somebody would contact me in 24 hours. The tech was in and out really quick and did a good job. He even explained to me everything he was doing, which I found unique. He showed me how easy it is to do it in case I ever had to do it. Now I can do dishes again. We don't use American Home Shield often but when we do, it seems to be fine. I'm gonna keep using it because in case something major happens, I'm gonna need it.

I've had good experiences in the last couple of times I used American Home Shield. It's easier and very quick for me to call AHS and get an answer. But the biggest issue with them is the contractors that they send to the residence. Some of the contractors have been really sub-quality. Otherwise, their whole business plan works. When we had a leak and we could not identify or fix what it was, I called AHS and told someone there that I no longer wanted the former people because they have been lousy. AHS did not send the same rotten contractors, and the plumber who came was satisfactory.

We had an error code happening on our water heater. I submitted the claim online to American Home Shield and navigating their website was easy. The contractor texted me on the way. They had to come out twice and fix it. The first time they sent somebody, they said it wasn’t their specialist so the guy cleaned the air filters. Then, the error code kept occurring on the tankless water heater so they had to send their specialist out. It hasn’t gone out again yet, but it looks like it might be fixed. We have hot water now so we can do dishes and take showers. That’s important. Having a warranty is very valuable because it covers unexpected cost. Overall, it was a great experience.

We've had a really good experience with American Home Shield. We have had some really terrible experiences in the past with other home warranties, and American Home Shield has really done well. We’ve had our air conditioner worked on, and we’ve had several plumbing issues. And every time, our experience had been great. Sometimes, they have to look a little harder to find somebody in our area because of the challenge of living out, but everything else has been super great. We’ve been super happy, and if we get to choose again when we move, we’re going to choose them.

When I call, American Home Shield always provides me the things that I need. Sometimes, the contractor doesn't come out the same day. But they come out as soon as they can. I made a call when I didn’t have any heat and someone called me back then the technician came out the next day. He was polite and he used shoe covers which I liked because I don’t like people walking on my floors from outside. The problem had something to do with the power light and he fixed it.

We have AHS at two of our properties. We have had few work orders and found that majority of the service providers deliver really poor service, invariably. When calling AHS customer to follow up, having worst customer service - long holds, start over explaining the issues every time from scratch, no clear resolution or follow up, I just want to give up. I am actively researching alternate option and as soon as I find one, I will never ever come back (hopefully).

When we bought our house 7 months ago, our realtor bought a AHS Service Plus Agreement for us. In the middle of November, we noticed that the furnace was blowing cold air and we called AHS to request service. Eventually, AHS authorized replacement of a circuit board that had burned out and we had heat again. So I was satisfied with AHS at that time.

I contacted American Home Shield for a dishwasher repair, paid the $100 fee and they sent a company called APPLIANCE CARE LLC. I repair person came, ran the dishwasher and confirmed that the wash pump was about to self destruct, he did not have one so he ordered it and said he would return in a few days. Then I received a email from American Home Shield telling me the order was completed. I called and was told that APPLIANCE CARE LLC said the washer was still working - they closed the order and kept the $100 fee. In my opinion APPLICANCE CARE LLC are not honest in their work. Their repairman confirmed the issue and ordered the part. The company canceled the order and kept the money for doing nothing. Have to say I have always had very good service from American Home Shield, BUT I will never permit APPLIANCE CARE LLC in my home again. They are crooks!

Trouble with my fridge since December 2018. Called company for someone else to fix it and AHS said no. Every time I request to speak with a MGR, no one is available. Fridge still doesn’t work. Multi recalls placed. Only one tech works at the company RX Appliances which was assigned to our work order, and all he does is order the parts and say as soon as they come in he would be back. I usually have to call them after a week goes by in order for the job to be completed. He works fast but doesn’t stick around long enough to actually make sure it works. The same thing happened to the washer. Thank goodness it finally works after 2 months of trying to figure out what is wrong.

The water wouldn't stay in the tank and it just kept running out. I didn't know what to do with it and I thought that was a major problem because then, the toilet would start smelling. So, I submitted a claim online with American Home Shield and the process was easy. They sent out techs from Blue Star and it took them five whole minutes to fix it. I got charged $75 and I wasn't exactly thrilled about that, but I didn't know what else I could've done about it. Other than that, the techs were polite and told me that something was wrong with the inside of the toilet.

AHS is a Fraud company. I created a service ticket for a minor repair on my dishwasher (malfunctioning soap dispenser and low water pressure in the upper rack). The market value of my dishwasher when I bought it a few years back was $850. Now AHS is forcing me to take the cash out option of $120. They claim my dishwasher door hinges are bent so it's deemed un-repairable. I didn’t even ask for the repair of the bent hinges, for me, it's just a cosmetic issue. The dishwasher is still in great shape and it can work for at least 3-4 yrs. They promised to repair the dishwasher to begin so I was waiting for them to get back to me. I didn’t hear back from them in weeks so when I called them back (after 4 rounds of back and forth calls with different agents) they say it has been decided that cash out option is the only option for me. This is ridiculous considering that I paid $75 for the service ticket, all I’m getting is $45 for the dishwasher (120-75 = 45).

My AC filter was getting soaked. Water was coming off of the evaporator coil on the inside unit. I filed a claim to American Home Shield online which was one of the easiest things to do and somebody contacted me in less than 24 hours. The guy that they sent out was very knowledgeable and pretty much knew exactly what the issue was. It was a quick fix and I couldn't have thanked him enough. It has been going good since the repair. I appreciate American Home Shield and I think the monthly fee is well worth the outcome that you get when you have a service call. They're great.

We had a dryer fail and it would not heat. American Home Shield's reps were efficient in identifying a contractor and appropriately found someone that was geographically close although he drove from Marysville which is a small drive. Pacific Appliance came and brought a large van. Joe, who works for the company and is also one of its owners, got the information on what the dryer was and brought the parts with him on the visit. He repaired the appliance, removed the lint from its interior and checked the entire appliance out. He did an outstanding job with that. He installed the appropriate thermistor and got the dryer running right away on the first visit.

The tech that American Home Shield assigned to my claim talked to me over the phone because it was icy and he couldn't make the trip. He figured out what part he needed to order, ordered it, and then he came out and fixed it.

The refrigerator wasn’t cooling but the people that American Home Shield assigned didn’t wanna come out. They were gonna make it be weeks but my husband explained that it was our refrigerator, then they sent somebody the next day. We had to fight with them a little bit to get them to come but it wound up being okay. The tech was great and he fixed the problem. It was a sensor issue and he switched that out. He was here for a half hour and everything is working fine now.

One of our heating systems was not turning on and we were having trouble understanding the settings. But the tech from Crispy Air and Heating was able to find the problem, find the solution, explain it to me and take care of it while he was here. The service is great. In fact, I have no complaints about the companies that American Home Shield has sent out.

We just bought the house and we asked the seller to include American Home Shield. He paid for the basic parts and then we paid for the swimming pool addition. I call AHS and tell them about my claim. So far, I have called in three things and they had three different vendors contact me. The microwave rep came after I left town, but my sister let him in. He thought it was a part so he ordered it and it was in. But, I haven’t been back to the house so it has to wait until I get back there. And if that part fixes it, then I’ll be happy. Also, the locksmith was supposed to come but didn’t. I was called a week later wanting to schedule it but by that time, I was no longer there. So, it has to wait until I get back too.

American Home Shield sent out a good contractor when I called because of issues with my spa. Someone came out quickly and the repair was done in an hour and a half. When I tried it, it was working.

My heater and air conditioning unit quit working and when I submitted the claim to American Home Shield, the experience was smooth and seamless. I went online and requested a service. They had it categorized and I paid my service fee. They contacted me right away and sent somebody out. The contractors were great and very helpful, but they haven't resolved my issue and haven't called me back in a few days. It has been really cold and the unit is still not working. My wife and I both work from home, so it has been a very difficult experience. On the other hand, everything went awesome for the other claim where Bradley Appliance Repair came out. I submitted the claim and the tech came right out. They had to order a part which was back sooner than expected and the unit was up and running. The tech got everything good. American Home Shield has been great.

There was an issue with the water. Water would come out of the faucet then it would just stop. When I called to make the appointment, I got an automated thing. Then they gave me options of what I was calling about and I chose water heater because that's the closest to what I needed. But my water heater is fine. NW Sundance Services came out that day, which was great, and the contractor totally fixed the issue. He went ahead and explained to me how it worked then we tried to get the faucet out front to work. He couldn't do it without making a hole in the wall because he couldn't tell. He couldn't find anything to turn that faucet on. But he explained everything to me and he got us all set up. It was wonderful. He was great and I told him that too. I was definitely happy.

Our hot water tank was leaking from the bottom and submitting a claim for that was super simple. I submitted the claim to American Home Shield remotely for my husband. Within a few hours of submitting a claim, someone would be contacting my husband and setting up an appointment. So it’s very quick. The contractor, Snappy Plumbing & Heating, even came out that same day. He looked at the hot water tank and was able to assess very quickly that we would need a new one. He ordered it and it took them a few days to pin down the one that we needed.

We've been an American Home Shield customer since 2005 when we bought our first house in Winston Salem. We renewed it and kept going since then. The representatives were excellent in their customer service. In a recent claim, our furnace was only operating at a minimal mode. It has two burners and one of those wasn't working at all except intermittently. There was also a very loud noise coming from the unit so it obviously had a serious problem. I filed a claim with American Home Shield online and then a guy from Aspire Heating & Air came out. He diagnosed the problem correctly and he worked efficiently. He ordered the part, came back, and replaced it. He also did a thorough check of all the other pieces and made a couple of other repairs that were related to the issue. He was exceptionally good and I couldn't have hoped for a better tech. Since the repair, the unit has functioned perfectly.

We’ve had a very good response from American Home Shield. We had a claim for the refrigerator and dishwasher and NorCal Repair came out. They did a very good service. They were very professional, very friendly, and they got the job done very quickly.

I got my American Home Shield warranty in the process of buying the house. I’ve submitted several claims online and things worked fine. Recently I had an issue that turned out to be a bad gas valve on the furnace. The tech from Mel’s Preventative Maintenance showed up early the next morning and replaced it. While he did a great job, I had another tech who came out because I had an issue with the washer and he didn't feel like dealing with it. He resubmitted the claim to have another company come out and look at it. I took time off work to show up at the house to have him come in and spend two minutes looking at it. Also, I had an issue that wasn’t covered under the contract. I had techs come out and they told me that it was not covered. I couldn't blame them though because this was caused by my own negligence. Overall, I would recommend American Home Shield.

A&M Pool Service and Repair came out after I submitted a claim with AHS. They worked on the pool heater and the cleanout valve. It's the best pool service I've ever had. They called quickly, scheduled and kept me informed. They showed up whenever they said they’d show up. The pool wasn't actually working last year when it was hot in the middle of the summer, and American Home Shield didn’t have anybody to send out because they said that they couldn’t come to my area when it was peak swim time. So, I waited until it wasn’t peak swim time to get the work done, and they did a good job. They send somebody out to fix things at a good price.

I had two claims for an AC since I have two different compressors. One issue with the AC was on the igniter in which the tech was able to fix on the spot, while the other one needed a new control panel in which the tech said he had to place a part order. The order came in before he said it would, and he was able to come out and fix the control panel on the other one. I was satisfied with the turnaround time and with the tech coming out and fixing the AC.

Something was wrong with my gas furnace. The motor would try to start and then there'd be nothing. All of a sudden, it would come on with a fierceness and it wouldn't blow right. I call American Home Shield to submit my claims and they send acknowledgement stuff to my daughter who keeps track of things and helps me. AHS sent out a very nice young man from Arizona TradeMasters. This was my first experience with that company and they were good. The contractor was very clean and friendly and he listened to me. I've also never been educated on heaters and he explained to me what it was, even on his phone. He found out that I had a bad blower motor and a bad wheel thing in it. Then I asked him to come out one extra time because I kept hearing this noise. He also showed me this little short film so I would be more alert about certain things. I'd recommend American Home Shield.

I had a stove that had shorted out underneath and the young man that came out was excellent and repaired it in no time at all. It was a simple fix. American Home Shield's service is excellent and that is the only reason I'm still sticking around. They always come through very nicely and they have good subcontractors. However, I was renewing my subscription or my annual contract and I was very upset in the rates that they've instituted. I asked the rep to put in the complaint for me to someone of authority that could call me back and I could voice my opinion on that. I'd like to talk to somebody and let them know how I feel about it because I am the customer.

The heater was not heating up, and I submitted a claim online to American Home Shield. Arizona Trade Masters came out quickly, and they said there was something disconnected with one of the wires. The contractor plugged it back and turned it on, and it started working. Everything has been perfect since then. There was a time, however, that when I got into the site to submit a claim, it told me, 'next step, contact', and it had the company. I contacted them to set up an appointment, and they said, "Oh, we don't talk to you. We don't do anything until American Home Shield sends us a work order." AHS sent them something, but there was messaging on the page that told me to wait. Nowadays, however, I usually use my phone, and filing a claim is easy.

Our icemaker wasn’t functioning well. We reported that to American Home Shield over the phone. Their rep took the request and she said that they would have an email sent to me for the company that they would assign to me. The serviceman from Home Pro Refrigeration and Appliance came over to my place. He looked at it and diagnosed the problem. He had it recorded on his tablet and said that the icemaker was damaged. He said that they would replace the icemaker then I signed over that on his tablet. We also mentioned about the stovetop and he looked at the knobs on the stove and said that they were gonna replace them too. A month went by and nothing happened.

My parents had a refrigerator problem so we called AHS and they sent a contractor within a day. They came and took a look at it. They knew immediately what needed to be fixed and had to order a part. The fridge has been good since they've been out. The warranty has been very good, especially in the first year learning about all the appliances and what you have. The service is good and definitely worth the insurance. The people has been very courteous and prompt.

One of our heat and air system wasn't working. It wasn't even turning on. Whenever I submit a claim to American Home Shield, online is easiest. When calling, I feel like I never get to a person I need to speak. And once I get somebody to answer the phone, it takes them 24 hours to get to whoever they're gonna schedule, then they have to get back to you. It just takes a lot of steps in-between. But everything's been taken care of. The contractor came out and he was easy to work with. He was very nice and knowledgeable too.

My air conditioning was not blowing so I called over the phone to file a claim to American Home Shield. I wasn’t there when the people from Total Air Care came. I had my mother there and she said the contractors came in and took care of it. They told her about what was wrong, what they did and she was given a receipt. The issue was resolved in one visit and everything worked out perfectly.

We purchased our Bosch washing machine in 2007. We bought the washer and the matching dryer. With the Bosch washer, I can’t turn the dial anymore to choose a wash. The dial is not movable and the parts are no longer available. In fact, the appliance itself is discontinued. We loved having that set because it did a great job, but now we don’t have anything except the dryer. I filed a claim for the washer with American Home Shield over the phone and it was simple to do. We filed it on a Thursday, and then we had the repairman on Saturday afternoon.

The outlet in my master bedroom was not working. I filed the claim to American Home Shield over the phone and it was an excellent conversation when I talked to the lady. She transferred me over to Connolly Electric, and she said that if I got lost, she also gave me the phone number. I talked with the man and he came out 24 hours. I had electric cords on here and was afraid of it because I'm a senior citizen. He said I had a broken wire in there and he fixed the problem for me. We got everything back to normal. I'll recommend that they are doing a good job.