American Home Shield Reviews

American Home Shield has been consistent in helping me keep my home maintenance up to date. Timely articles sent to me via email help me to focus on priority items of keeping my home in good repair as each season passes. I even ordered my air filters for my HVAC system through AHS because the prices and filter quality were so good. When I suspected a problem in my AC system, AHS helped me arrange for a technician to evaluate my problem in less than a day. The technician was on-time and extremely competent. He took time to explain what he was doing and his findings. He wasn't trying to sell me anything; he assured me I had no problem and no further action was required.

I am writing you today to inform you of how dissatisfied I am with the handling of my previous complaint. I am a returning customer but unfortunately I will not be renewing after my policy expires. I had my air conditioning package unit replaced through the warranty program this year. The process started on May 13th 2014. I called the request service number and was assigned Jackson Mechanical as a contractor. After the email was sent out I did some reviewing of the contractor and found multiple complaints for them on creditable websites. I quickly called back and asked to be assigned another contractor, but I was informed that they were the only ones in the area which I found strange considering the population of the Little Rock Metro. I decided to give them a chance and they showed up at the agreed upon time. They quickly dismissed my information about the evaporator leaking for a loose cap and refilled the system and took my $75 dollars and left.

Rapid and accurate.

I wish the covered expenses were a little more clear. I was told by the technician that the drain box on my washing machine was not covered and there was a crack in it. This would require another serviceman and additional service fee.

I have had AHS for many years and can't think of any better warranty company to have; they are prompt, they send out reputable contractors who are on time & quickly diagnose any issues I might have & work quickly to resolve & fix any problem. I am impressed over and over again with AHS and recommend them to everyone I know who owns a home!

My air conditioner wouldn’t cool so I called American Home Shield. They sent a guy out within 3 hours. He fixed it in about 20 minutes of being here. We’re all happy. I’m very impressed with what they did. The first time I ever used it and I was wondering how this was gonna work, but it was really good.

I never have to worry about finding an honest and reliable contractor. Contractor was right on time. He was extremely friendly and polite. He was very prompt with getting my repair taken care of and explained everything to me in detail. He was very neat and clean and made sure everything was cleaned up when he got done.

Contacted AHS on 11/5 to repair my oven, a technician from Sears came out 11/7 diagnosed the problem and claimed he order the part. He said it would ship to my home. Scheduled my installation appt and left. The following week no part arrived. I called Sears & AHS they said all the techs notes from the visit were lost. They sent the tech out again. He said the part I needed was no longer made and he would have to pull the part and have it refurbished. He pulled the part "hot wired" my cook top so the burners would work and left. 11/25 the part arrived. 11/26 a new tech came out started to installing the part then ask me, "Why did he pull your board? (As if I knew) The problem isn't your board, it's your touch pad," then proceeded to take the part out. He says "Let me send everything out and get the right piece repaired. It will take 10-14 days and just to let you know the oven or cook top won't work while it's disconnected." The day before Thanksgiving mind you. I WAS FURIOUS. I told him I had to cook, just leave it and I would have it repaired correctly after Thanksgiving.

Our garbage disposal started leaking and when I noticed it, it had flooded out underneath the sink. Submitting a claim to American Home Shield was very easy. Everyone there is always so nice whenever I call. They’re so professional and sweet and caring. The contractor that came in was so nice. He switched out disposals and fixed it in less than 15 minutes. It ha been perfect since the repair, not a problem whatsoever. American Home Shield is so reliable. You can call them anytime and they’re there. And the work gets done perfectly. When my air conditioner had gone out, they were right on it. They put me as an emergency service and had somebody here the next day. I’ve been with them for years and I won’t leave them. They are wonderful.

I wanted to report that I have similar issues with AHS not resolving home maintenance issues in a timely manner in the Tampa FL area. The issue started around prior to the week of Thanksgiving and I had a fridge repair and scheduled a service call with AHS. The technician showed up for repair and promptly charged me for the deductible of $75 dollars. He mentioned that he will come back in day or two to replace the parts. After this, he did not come back to do the repairs and complete the problem.

I have had to use American Home Shield several times because my husband has worked out of town a lot in the past few years. I call AHS with my problem and immediately get a response from the repair company. The problem is always fixed and the service is exceptional.

I love American Home Shield. I've been with them for about 8 years. Whenever I have a problem with my covered equipment, they always send somebody out. Everything has always worked out very well. Often times, I would submit claims online but a few times, I had troubles and have had to call the representative. They've worked with me and taken care of whatever I needed. It's been a good, positive experience. They've always responded very quickly and I've gotten somebody out here very fast and everything's been great! They seem to have it together pretty well or I wouldn't have stayed with them for so long.

AHS has proven to be the number 1 home warranty company among all its competitors. Upon requesting service, our wait time has never been past 4 hours for a response from the repair sites. With the computer automated trouble request system, reporting a repair is easy and swift. We've never had a problem with billing or customer service. Great company, stands behind their product.

I have had several items fixed while under the AHS warranty. All repairs and issues have been dealt with timely and professionally with no bad issues to report.

I had a broken component. I got online and filled out the paperwork and sent my claim in to American Home Shield. The gentleman they sent was very good. He did his work very professionally. He was very nice and congenial. I couldn't ask for anything better. I've been pleased with AHS.

We have had American Home Shield for almost 3 years now and had been happy with their service until we had a leak in a few of our sinks. Since then my opinion has completely changed and I will let anyone I come in contact with know not to go with AHS. They first sent out a plumbing company called Bacon Plumbing to the house to fix the leak. When the plumbers got to the house they went and inspected the sinks and determined that one of the sinks needed a new stopper and did not have an answer for the other sinks. They ordered the stopper and returned to fix it. When they did they replaced a "pop-up assembly" with a "strainer", which is typically found in commercial buildings.

Earlier this year, I had problems with our refrigerator, and after many, many service calls, and many heated phone conversations back and forth with AHS, I eventually got them to replace it. (Albeit I paid out of pocket for a better model, it took well over three weeks just to get them to adjust the payout amount to something relatively comparable.) Now, I'm dealing with them over a ceiling fan. An $800 Casablanca ceiling fan. Over a service call that was opened back on June 30th.

The tech came before I expected, was efficient, neat and clean, and fixed the problem quickly and w/ courtesy.

American Home Shield service was excellent; everything went as explained and the service by the service provider was excellent. I was contacted by the service provider on time just as American Home Shield explained. The contractor was very professional and in uniform.

I requested service on my hot water heater and they sent Donnie from K&S Plumbing out immediately to assess the situation. Seems I need a new water heater. Great! I paid my $100 fee and expected things to get done. I now have a bill for $375 plus the $100 I have already paid. I spoke with the water & electric company in the area and went over the very expensive breakdown of prices I was given. They all agreed it was very high. The contract says in #5 Water heaters: Covered - All Components & Parts, including tankless water heaters and circulating pumps, except: NOT COVERED - Auxiliary holding or storage tanks - noise - fuel storage and energy conservation unit.

Our faucet came off on our tub. I requested service and stated that access would be difficult and the plumber would have to go through the wall. I asked to speak with the plumber before he came to let him know the situation. That didn't happen. The plumber shows up and says he can't work on the plumbing until we hire some to create an access panel for him. Why did AHS waste my time? I called AHS and expressed my displeasure. AHS said they would get the recording of my first call and see if I said that. Of course I never heard from them again. They are johnny on the spot to take their payments, not to satisfy their customers.

I’ve had American Home Shield a little over 2 years. It’s a good program. I initially got the first service plan when I bought my house as I bought an older home and that was one of the selling points. I’ve renewed the plan twice already and I intend on keeping the plan for renewing. The last problem was the water heater was leaking and didn’t have any noticeable issues until we saw a bit of a discoloration on our ceiling because the water heater is in the attic. The ceiling had a little bit of discoloration. We went up to check and there was a leak on the pressure stabilizer. I’ve never had a problem submitting a claim to American Home Shield. I call them up, go online and tell them what’s wrong and they schedule somebody. The service is outstanding. Every time they sent technician out, they’ve gone beyond their way to make me feel I was the most important thing to them. I’ve not have one time that I’ve submitted for repair that they hadn’t been out within 2 days. The contractors were all very good and very knowledgeable. They know exactly what’s wrong. They take the time out to make sure they do the job right. Because of that, I’ve already recommended American Home Shield to several friends.

The kitchen refrigerator was not able to keep things cool. I put in a request for service. The repair company came out, stated it needed coolant. A week or so later, the repairman came back and filled it. A few weeks later the refrigerator started having the same problem and the lights weren't working, so this time I called American Home Shield to put in the repair request. The representative stated that the original company would come back out to look at it. The company came back out. The tech stated that the lines must have a leak. He ordered something to seal the leak and bulbs and fuses.

Great service, timely response. Highly recommend AHS.

Last summer when the heat was awful, our air conditioning went out. The contractor came out a day later and repaired the unit. However, a day later, it quit functioning again. The contractor was prompt about returning to repair the unit again. It is working great now. The contractor was very courteous and did his job quickly & knew his business. We've always enjoyed our business with AHS and plan to continue.

Hot Springs Heating and Air is a great contractor, reliable, neat and fixed our problem. We liked them so much we changed from Middleton to them for the yearly maintenance contract.

Contacted AHS for a broken dishwasher and filed a claim. A contractor called and scheduled an appointment within a couple of days. The technician showed up as promised and repaired the dishwasher to our satisfaction.

The technician was great and did a speedy and good job. Rating increase is based off of his performance. I hope AHS improves in the area of follow up and faster response. Other than that the issue is resolved.

Our heating system went down on Nov 18, and we called AHS that same day. Yet 3 weeks later (today is 12/9), AHS STILL has not made a decision for what to fix. The first contractor (COMFORT FIRST HEATING & COOLING INC) came next day, claims a previous AHS contractor did not install the board properly, but never submitted the diagnosis report. The second contractor (CAROLINA AIR HEATING AND COOLING INC) came one week later, said the heat exchanger is broken, but did not submit the diagnosis report for over 1 week and at the end AHS asked the first contractor to come again. The first company came last Thursday 12/4 to take a photo, and THAT'S IT. No diagnosis report submitted within 48 hrs. Nothing.

We were thrilled with our experiences with American Home Shield contractors; we have used them several times for major home issue that ranged from plumbing to electrical. The contractors that we had the pleasure of dealing with were first class - they were knowledgeable and very helpful. We always got a quick resolution to our problems. The convenience of scheduling online is also very useful. This is a great company that we always recommend to our friends and family.

They send people over who are unqualified to do the work and then charge you. Took 4 visits to fix small part on washer. Tried to get my heating fixed, and now I'm getting billed for no service rendered and I am forced to use the same contractor or they charge you again - so now I'm going with my own contractor. If I could do it again I would put the money I used to for American Home Shield away and use that for my repairs. You pay for it in constant hassles with them and lies and incompetence from their vendors.

I recently filed for a claim with American Home Shield for a hot water heater; the copper mine in the wall had leaked. The claims process was fine. I did everything online and it went well. The contractor was very responsive and called me right away. The second issue I had was for the dryer repair. I was expecting a call but I didn't receive anything. I waited actually about a week and a half and made a call to them. Then I scheduled an appointment and called to confirm the appointment that day. They actually didn't show up the day they were supposed to. They showed up a little early. Thankfully I was home but it was kind of a hassle. Everything is fine now so I'm happy. So far the experience has been good. American Home Shield has quick response time. The website is really good, easy to access and put in claims.

Two days before Thanksgiving, our hot water heater started leaking out the bottom onto our pantry floor. We called and requested service and were told a technician would be out the next day to look at it. No one showed up or called. The day after Thanksgiving, we received a message that an appointment should have been scheduled and if it had not then we should call. By the time I received the message it was past business hours and we had to wait until Monday to call back. An appointment was then scheduled for Tuesday.

I’m happy with my experience with American Home Shield. Submitting a claim was excellent and I’ve had no problems with the representatives. They're coming out tomorrow about a situation on my plumbing. It’s a relief to know that if something goes wrong, we know exactly what it’s going to cost us to get it fixed.

AHS was not able to clear a clogged tub drain for us. They had done it once before, but this time they said it couldn't be done. The sink next to it the tub is draining fine. Another plumber will be coming who said he has a different tool that should do it. Is there any way I can get a refund from AHS if the second plumber is able to do the job?

I called in May 2014 when my air conditioner was not working properly. As usual, I call AHS, which I have been a customer with for 11 years. They called a contractor that came out to my house and told me it was fine. It was set on 73 degrees and it was 80 degrees inside. I have asthma and need to be in cooler temperatures. I am on oxygen at night and need to stay cool. They cleaned the line from my split system and said it should help. It did not. I called them back and they sent the same contractor and still they stated nothing was wrong. I have been to a great deal of places and they seem to stay cool. I called AHS again and they stated the contractor said nothing was wrong.

We came back from a vacation, and there was a hose underneath one of the bathroom sinks that basically exploded and flooded the bathroom when we turned on the water in the house. American Home Shield came over and replaced a bunch of stuff. Submitting a claim was not a problem. I've had a lot of work. I've signed multiple contracts with them for multiple homes. There are times when I've not been satisfied, but generally I am satisfied with them. Most of the contractors they have sent have been pretty good. Everything was fine after they came. The only problem we've had is we live in Hawaii and sometimes they are not able to find a person to perform certain work and there's a lot of delay. Our experience with them has been relatively good.

We acquired this warranty when we bought our house. Right after we moved in they tried to send a bill for more money. We were able to get the previous owners to pay it but I don't know why they kept asking for money. A few months later our dishwasher stopped working. I sent in a work order via the Internet. Heard nothing. Call the next day. They said they didn't have a work order because they don't have a vendor in the area so they deleted our work order. Through talking to them, they said they would contact a local vendor and that vendor should contact us. They gave me that vendors phone number and name. I waited two days then contacted the vendor. They said they don't have any work order from American Home Shield for us so they can't do anything. So that means I have to wait on hold again to try to contact American Home Shield so they can BS me again. They only want to take your money. They don't want to help you. I would never recommend or use this company.

We’ve had American Home Shield for a long time and the process is smooth, not a problem. Submitting a claim was straightforward. We had a problem when the guy came out to do some service on our heater and they responded well. They got it fixed and everything was fine. The contractor is very, very good.

The garbage disposal started making noises and all of a sudden started leaking. Every time we turned it on, it was shooting water out of inside of the cover so it was messy. The people that were representing American Home Shield called and wanted to know what the problem was. The fellow that came in looked at it, turned it on, got splashed in the face with water and he said, “That’s it.” He was in and out of here quick. He did a nice job and didn’t make a mess. American Home Shield is a great organization. They know what they’re doing and are highly professional. And if they can’t fix it, they’ll replace it. I’ve told a lot of people about them.

Submitting the claim was usually a good process. We do it by telephone and often would do that at night when their lines aren't busy. The last contractor they sent out has some leaking faucets fixed. Fine, very good service, properly scheduled, came out on time and did the work. It was excellent.

I filed a claim with American Home Shield when I had a leak in my bathroom and filing it was very easy. The contractor got there when he said he would and was very polite and efficient. He just took my business. I've filed several claims over the years. I've had them for a long time. Now that they have sent a different plumber, I appreciate it. They used to have a different plumber sent out that was a disaster. American Home Shield has a fair price.

I had problems with my furnace. AHS sent out a company on an emergency call to get it looked at and fixed (temps were getting pretty low). AHS did what they needed to do, however the company that was sent misdiagnosed the problem. It didn't get fixed for 4 days. The contractor was a problem in this case, not AHS... They did a great job at answering my concerns after I called and they went ahead and sent help the same day it was needed.

I recently filed a claim with American Home Shield for a heating problem and the service guy fixed it. A couple of times AHS has disappointed me but on the other hand they've come through a couple of times. I never had any problem with the service particularly but I got rounded by paying someone out of my pocket instead of using AHS. It happened to me twice and I haven't forgotten about them. First one was when my garbage disposal broke and they replaced it with the biggest piece of crap I've ever seen in my entire life; even the plumber that put it in said it is. So what I did is I took it out and bought something for $100 and put it in myself and I have no further problem. But I don't think that's really fair because I don't think I should have had to go buy a new one. That's actually one of the things that was covered.

I have had a good enough experience with American Home Shield that I have maintained a policy for 20 years. I would definitely recommend them.

We love American Home Shield, they have been wonderful for us. We had a problem with my water heater. Submitting the claim was very easy and they called us the next morning. My first appointment with them happened within two days of me calling. They were supposed to be here at 8 o’clock at night that day to accommodate my hours and they got held up on another job. That was a Thursday night and they couldn’t make it Friday, but they did come first thing Saturday morning. They did it quickly so I was more than happy with them. Everything is working fine since the repair. I have recommended them to several friends. We have a very, very good relationship with them and we’ll stay with them.

I've been an AHS subscriber since 2008 and up until this week have had excellent service, experienced great customer service and have on many occasions recommended AHS to friends and co-workers. A couple of years back, AHS even replaced entire AC unit after it became unserviceable. This week, I placed a service request because the pilot light on my gas hot water heater would not stay lit. The service technician came out and identified the cause and the parts that would be needed to repair the unit. I was told in a follow up call from the servicing company that same day that it would be 3-5 days before the parts would arrive.

We turned the heater on and it didn’t heat so we filed a claim with American Home Shield. They sent the contractor out who tried to fix it but had to order a part that came a couple of days later. They came back to put it in. The contractors were very efficient. Everything has been working super and we were satisfied. It was a very good experience. They’re usually very punctual. My only complaint is sometimes when they get a person to service, they live a long way away and the contractors have to travel that long and I hate for them to have to do that.

I can’t remember what the claim was but submitting my claim with American Home Shield was fine. The service I had with the contractor was very good. The repair was not totally perfect, but they’ve done all they can.

Hot water heater broke. Three weeks later I am still waiting for AHS to advise me how we are going to resolve the issue. I call every day. I request to speak to a manager and get put on a "wait list" for manager to return my call. Last communication I had with a supervisor, I was advised there is an issue between the Cash Out dept and the Authorization dept. I don't believe it should require me to call 3x per day for 3 weeks to get this issue fixed. All I want to know is "how much AHS will pay towards replacement of the hot water heater?" AHS has asked 4x for the plumber to supply additional information, for which plumber has spent multiple hours ensuring they have the proper information. Plumber has indicated he will NOT continue to provide the same information to AHS as he is not being paid for every consultation he provides. Worst customer service I have ever experienced.... and still no hot water (since November 14).

The contractor was very explanatory and everything was fine so we were very pleased.

Hot water heater started leaking out the back of my house 11/27/2014. Called warranty company. Plumber came Monday the 1st of December. Plumber says new heater needed. My charge will be $707.00 plus the $75.00 fee. American Home Shield will not pay any of the cost to reconnect a new heater or install a modified vent through the roof. The plumber said it wasn't a code violation so AHS won't pay. They say they will pay for undetectable pre-existing conditions. Don't ever believe that. I feel like I have been scammed. I do not have $707.00 to have this repaired, and the heater is still leaking. I thought I was doing the smart thing by buying this warranty for the last four years.

I am very satisfied with your service and we have been a member for several years.

AHS was generous to revisit my original complaint and send another technician to obtain a second opinion on my case. I am grateful AHS took the time to revisit my situation, and I respect the decision they have rendered.

I am very disappointed with AHS customer service. I live in NJ and I purchased the home warranty for CA rental property in June 2014. I have been charging the premium since July after 15 days of waiting period. Since I don't have direct access to internet, I clearly told them to send me the hard copy of the contract and warranty related brochure to my billing address in NJ not to the rental property in CA. But nothing happened so far. I made multiple requests by calling the AHS and through emails. One time I was told they sent it out to the address on file but I told them multiple times why can they pay attention. It is an easy and simple request and wondering why they failed? Still no response from them. I do not think they are sincere about the client needs. By comparing to other home warranty company; I always got the hard copy of the policy or contract related material through the USPS. I think it is important to everyone to have a hard copy of contract in hand for reference.

We have had no problem at all with American Homeshield. We have had coverage on our homes for years. My husband was in the Air Force so we moved around fairly frequently. We have always used AHS, even when our Real Estate Agent recommended a different Home Insurance Company, and we continue to be pleased with the level of efficiency they exhibit.

The service I receive from AHS is excellent. Each time I call, the representatives are very friendly and knowledgeable about my issues. I have been telling my friends to sign up with AHS for their home. I am very pleased. AHS works with my work schedule to have a contractor to my home, on days I am off work or the weekend. I am a very happy customer.

My heater needed to be cleaned out and screen changed (due almost every winter). American Home Shield took good care of it and everything was good.

Called AHS for a leaking faucet in our shower. The plumber came out and looked at the issue - a striped valve. He then told AHS that it was not normal wear and tear, but excessive force. AHS refused to pay, the cost $1500. The reputable plumber we hired said that it's not excessive force but wear and tear. The pipe is 30 yrs old. My husband and I felt like we were scammed. The plumber they hooked us up with told us things that were not true, making us believe they were not familiar with this type of repair, although he tried very hard to have us hire him to do the job. Done with AHS.

We recently filed a claim with American Home Shield due to a plumbing problem. It was very easy to submit the claim online. The contractors were fine, polite and respectful. American Home Shield is always reliable.

I have been a customer of American Home Shield for many years at different residences. What I find common is that the tech they send out are in generally not concerned about fixing the problem correctly. They don't seem to have the interest, but after several attempts it get done - ok, but not great. My last experience was a replacement of my AC unit. AHS refuses to pay anything towards my cost. My mistake was not contacting AHS before I contracted to replace my AC unit. At the time of the replacement, I did not know my wife had renewed the contract with AHS. She had come down with depression and anxiety a little over a year ago and she didn't know she had renewed the contract. I only found out about our service contract when I received a renewal letter in the mail a few days after the work was completed. According to the contract, they are not required to pay anything towards my AC replacement if I don't contact them first.

We had problems with our range. It kept going out. We called American Home Shield and requested service. The Sears technician was sent out and he checked our range which is a Kitchen Aid Super BA. The technician said that the power board was bad. In order to fix the power board they would have to take the power board out, send it off and have it built, because they don't make that power board anymore and I asked them what would we use to cook and bake on? We was told that they would have to send it off for repairs and they didn't know what we would do while being repaired because they don't rent anything while the board is out for repairs.

I hear so many stories about home warranty services, that I am Proud to recommend American Home Shield to everyone who asks or wants to know. Our last call to American Home Shield was handled quickly and a technician showed up the next day. He had on a clean company uniform that actually fit him. He was very polite and certainly knew what he was talking about. He very efficiently took care of our problem and answered any and all of our questions.

CSR that took my call was congenial, informed and expedient in handling my service request. I couldn't ask for anything better.

Technician decided it was not repairable. AHS agreed to a buy out which resulted in a new washer. Very smooth process.

In theory, the procedure with AHS is amazing. You call them, and they set up a contractor near you to come out and assess the problem. You pay that contractor the initial fee, and everything else is covered. My problem is that if you are in a rural area, they don't check a map. AHS can send a contractor out that is miles away. This sometimes makes it harder for appointment setting. Still, I am a fan of AHS.

On Thanksgiving day, my sink stuck up and leaked. By the next day, a plumber had arrived, fixed the problem and we were on our way to normalcy. All on a holiday weekend. Kudos, AHS.

We called American Home Shield and that was it -- they got someone, they came out, and I told them the problem. We've had American Home Shield as long as we have because we've been pretty much satisfied. I recommended them to a couple of my neighbors, to a lot of people, a lot of homeowners that have had problems and they didn’t have the coverage. I told them, “Well, then you need to sign up with American Home Shield. I didn’t have any complaints with them at all over the past couple of years.” Usually in the past, there may have been some issues of getting things done but recently since we’ve had to have people to come out with our AC or our hot water heater, etc., we’ve been very satisfied.

My home is 30 years old. I have a mix of copper and PVC plumbing from the previous owners. I have been a customer with AHS for 7 years now. I have had to report plumbing leaks a couple of times in the past and never had a problem until now. I recently found a leaking valve just above my hot water heater that AHS replaced less than two months ago. While inspecting the leak, I noticed another pin hole leak a little further down the same pipe. This pin hole leak is within six inches of where I had another leak repaired in the past. Since this leak was dripping on some boxes we had stored, I put a rubber patch on the leak. I requested a service call from AHS but was unable to get a plumber out to my house for five days due to Thanksgiving.

Our high end, high efficiency broiler stopped working and AHS dispatched a technician promptly. However the technician was inexperienced and unable to diagnose the issue. Several unnecessary parts were ordered which were counted towards our limit. Second technician, different company, again misdiagnosed issue - exhausted what was left of limit. Broiler inoperable for two months after multiple complaints that repairs were done incorrectly. Hired independent technician, broiler issue correctly repaired within two days. We had to pay out $800+ out of pocket and AHS says that they did what they were obligated to do and the rest is on us. This is after talking to two different supervisors and multiple customer service representatives. None of their providers provided us with any receipts and when we requested them, neither the technicians or AHS is willing to provide them.

I called customer service in July to cancel my policy. The customer service rep told me it's all taken care of. A month later I received notice that my account is late, it will be sent to collection agency. I called the company. The rep said the service was cancelled, but it was not cancelled at the billing department. She said it's taking care of now. Few weeks later I received another collection notice from collection agency. I called again. The company said we must not sent the notice to the collection department. It's taking care of now. Few weeks later and another few weeks later, now it's December, I continue to receive numerous harassment collection letters from American Home Shield's collection agency. My advice, never use them. They will frustrate you to no end and ruin your credit if you want to cancel your policy with them. At this point I believe they purposely set up this trick, so you can never get out and they use collection agency to threaten you to pay.

My heat stopped working on Saturday and I put in a request with AHS. The contractor assigned to my service request said the heat exchanger is better replaced than fixed. Of course AHS will not replace. The parts to fix the furnace takes 7-10 business days to order. It is 37 degrees! I have my mom and 2 kids at home. They refused to reimburse for space heater!!!

I had a problem with the dryer. It stopped heating and was also making a noise. I filed the claim online. They asked a description of what was the problem and a number to reach. I received a call back within a day and the contractor came out within three or four days. The first day, they looked at the problem and they had to get some parts so they ordered that, got that in about two days, and they were back on the third day. After their service, the dryer is good. The heating has certainly gotten fixed. There's still a squeaking noise but I guess that's due to the age of the dryer. It was basically a good service. The cost of fixing it was almost the same as getting a new dryer. I was wondering why American Home Shied did not opt for that.

I was having trouble with my garage opener. The technician was on time and gave me excellent service. He was extremely professional and his work was great.

I submitted a service request for my slide in range. Sears appliance repair people showed up and determined that the control panel was not repairable. AHS contacted me via email and opted to replace with a Jenn-Air model. I agreed to get the stainless steel model for an additional 92.30. AHS said the delivery people would contact me and J.B. Hunt trucking called prior to Thanksgiving and said they only delivered on Fridays so I would have to wait another week. I was given a phone number for another company that was to install it when it arrived. The other company called on Monday to advise me that they could not do the job. They said they had been trying to contact AHS. I called AHS afterwards to ascertain when I would have someone to install the unit. Still no answer from AHS. My unit will be here on Friday December 5th. I feel that if a company has as many reviews as this, I can't possibly expect them to do what they say they will do. I'm cooked. Look at the reviews before dealing with this company.

The guy from K&S plumbing didn't know how to work on the shower. So he reported a part was missing. American Home Shield refuse to fix it. A setscrew that hold the shower head on was the only thing missing. Then the guy called me back and said if I can Google it and get a diagram he will look at it and try to fix it.

AHS is fine for small things that cost about the same as your service call to fix, but once repairs cost more than you paid AHS, service goes away. For right about a month so far I have been trying to get my microwave fixed/replaced. They can't get part so it has to be replaced. The problem comes in that I have high appliances in my home and AHS will only replace with low end products. If you have stainless you are out of luck. My microwave was around $800 new, the current model is also about $800 but I was able to find it on cyber Monday sale for $540 with tax, great, but AHS will only give 367. Now after paying the $75 service call, my replacement cost is 248 out of pocket and that does not count the monthly dues I pay to AHS or my gas and I had to install it myself or pay more out of pocket.

I have been very pleased with the service that I have received from AHS. I have had several things fixed and replaced through your company. For example a new water heater and dishwasher. However, I am not please with the fee increase for the contractor.

24 hours and they resolved the problem within 72 hours. They did a very good job. When I talked to the first contractor that they were going to bring down, he wasn't even going to show up for a week. I called American Home Shield back and told them that was not acceptable so they got me another contractor who showed up within hours. I couldn't have run the house without the repair so it's affected it tremendously. They did what they were supposed to do and they did it quickly.

Electrical repair - The customer service was really very helpful but I was expecting more in term of coverage.

I was contacted by a representative from the Social Media team who was very helpful in processing a full reimbursement. She even reimbursed my service fee because of the problems. We had another claim a few weeks later for our heater. The contractor contacted us in less than 24 hours, on a Sunday, and was at our house on Monday morning.

AHS Adjustor was in communication with me immediately (same day as I recall) and easily accessible throughout my claim. She was knowledgeable and fair in her adjustment, and worked with me throughout the claim process, making the entire ordeal that much less painful.

My heater stopped working and I called American Home Shield (AHS) on Fri 11/21 to setup a service appointment. The heater is something that is clearly covered under my contract with AHS. The contractor Tom from Climate Control Heating & Air LLC called me on Sunday 11/23 and he came out to look at my heater on Mon 11/24. The contractor Tom said the air handler unit had to be replaced and he would have to talk to his representative to get the approvals to do the work. I called Tom on Tues 11/25 to follow up and he said the same thing that he was waiting to talk to his "rep" to figure out what was covered and what I would have to pay out of pocket. I then called AHS on Wed 11/26 to follow up and they stated that they have no record that the contractor even came out to the house to look at the broken heater. The contractor is supposed to file some kind of report once they go out to look at the property. The AHS rep said they would try to contact the contractor to follow up.

I called service requested Nov 17 for my GE electric water heater. Plumber came 18 Nov, he confirmed he is not GE/HVAC certified so he can't work on this machine. Until today, I'm still waiting to get hot water. Why am I paying for what I can't get? AHS keeps sending the wrong person for the job. GE requested to have a HVAC/GE certified to get the correct diagnose because this machine is still under parts warranty from GE. AHS should be happy that you won't waste money on part but you are taking your sweet time to find the right person for the job.

Coil went out on our HVAC. AHS agreed to replace after inspection. Servicing company provided an invoice for $1400 to install the coil, over and above what AHS would be covering. Contacted my annual servicing company and they could put in the coil for $1350 including the cost of the new coil. Contacted AHS on several occasions to find out how come their service provider was ripping us off. No response from them and offered no help. Ended up replacing the entire system and found the heater was also rusted through but AHS would not warrant it as it was already removed and not operational when this was discovered. So much for paying for this warranty for years and when we needed it, AHS didn't come through.

I chose to renew my contract by phone. The process was easy and took all of 5 minutes to complete. I am about to sell my house and the associate gave me some very good advice on the procedure of handling my contract with the buyer.

Over the 10 plus years AHS has sent many contractors to my house for various services. Never once did I think these contractors did not know their job - well mannered, clean, knowledgeable. Glad to see AHS knows how to pick good companies to represent them. Thanks. Richard also got my son in Jackson, Ms to sign up with AHS.

They are a scam. I have paid for years, finally had a claim and they would not pay it (water heater broke). I have tried for a week to cancel this policy - called 4x and sat on hold for a combined 3 hours. They "cannot cancel the policy". They then send you to a vm black hole (fictitious department to cancel the policy). There is no one there and you have to start over... SCAM. DO NOT BUY FROM THEM!

American Home Shield is Proactive. As soon as they got the information from the contractor that I needed a heating unit, AHS contacted me, to get my ok to go ahead with the installation and told me the contractor would be calling for an appointment to install the unit as soon as they receive it. I did not have to spend my time trying to find out what is happening. They called me proactively. AHS is proactive, not reactive.

Your business has saved me substantial amount of time and money on repairs to my home and my rental property. The response time is quick as well as the repairs.

I simply love the fact that I have peace of mind when it comes to my home appliances, etc. My AHS coverage put me at ease when something is not working. A simple call and someone comes out to fix it. This year my refrigerator and washing machine needed some repairs and AHS took care of it!

I would recommend AHS to every home owner.

The service was prompt and the technician knowledgeable.

Plumbing Doctor went right to the leak and was fix in a matter of minutes. Very courteous and professional.

My air conditioner wasn't working and I needed it repaired so I submitted a claim with American Home Shield. It was very quick. I made the request and got a phone call within a couple of hours from the contractor. He diagnosed it and fixed it, so it was really good. He was very professional and knowledgeable. It was a very positive experience. American Home Shield has been very responsive so we're happy to have it, I'm glad we do. I would recommend them.

I have been with American Home Shield for 20 years. My recent claim was for a pipe leak underneath my house that was built in 1935. Submitting a claim was easy because they always made a fast and efficient way to do it. The contractor gave me a heads up call that he was coming. He arrived and prepared everything but because of the leak, it was so muddy underneath the house and it was so narrow that he thought it would be a good idea to leave it alone for two or three days to let it dry out. On the follow-up, the same guy didn't show up and it took them a few more days to get here, so it was delayed. I was not thrilled that it took a while for them to reschedule with a new person. After the repair, everything is fine. I'm very happy with American Home Shield but was just disappointed on the follow-up which was not their typical response.

I recently filed a claim with American Home Shield for my garbage disposal. I called the number and gave them my account number and told them what the problem is. The person they had recommended contacted me and came out at the time that they set up. All my interaction with them was automated, so I didn't talk to a person. But the contractor that they sent out was very nice, professional, on time, and he cleaned up after himself. After the repair, my garbage disposal works wonderfully. Overall, it was an easy process. I recommend American Home Shield. I've had ease of mind, peace of mind, knowing my home is covered.

Having a service with American Home Shield is not worth it anymore. A water heater broke down on a Saturday, they placed an expedited call to their service provider to fix it. It took me placing repeated calls to the service provider and Home Shield to get the two connected, since the service provider claimed they never received a work order. Also, with expedited service, it is going to take them over three days to get the water heater replaced. This is nonsense, since I can walk into Home Depot and they will replace it within the same day. With all the money that I am paying home shield monthly, I could just place an order directly and get better service.

One thing I don’t like: they keep going up their price. However they always get somebody out here fast. And as far calling them and them responding, it was fine except the last time when I called for my furnace. They wouldn't give me the same old people. They gave me another couple because they were cheaper, I think. I don’t have any other problems besides that. Needless to say, the new contractors did ok.

Me and my wife moved into our new home in 2009. I was searching for a warranty after my new home warranty expired and AHS came highly recommended from several coworkers and I have had great service on all my repair calls, thanks. I will continue to be a customer.

We had no previous problems and then in just one day, the house was hot and it wasn’t cool enough. I got online to American Home Shield and pushed the button that they told me to and put down answers where he asked me to and it was so simple. Kevin, the contractor, was topnotch. Since the repair, the air-conditioner’s performance was perfect. I'm staying nice and cool, and in Arizona that’s important. I've always had good luck with American Home Shield. I continue to give them my money every month and I don’t mind doing it. I have recommended them to people.

I have never been so unhappy with a company as I am with AHS. The repair people for both plumbing and HVAC issues are the lowest of the low bidders. When AHS assigns a company to you, check the reviews for them online, and if not good ask for another company. Ask about "Cash in Lieu" if none of the contractors rate well for your area. I ended up having to replace AND PAY FOR my HVAC system after AHS contractor broke it then lied to them. It wasn't until 2 weeks after I cancelled my policy that I had PG&E come out to check my heater that PG&E capped it off as hazardous. The house was vacant and the last people to touch the system was AHS Maintenance guy.

I contacted American Home Shield on Monday about a water leak under the slab of my 22 year old house. The earliest the local plumbing company they contract with could be at my house was between 2:00 and 5:00 on Wednesday. At 2:30 on Wednesday, I hadn't heard from the plumber, so I called. I was told they would have to reschedule me for between 10:00 and 1:00 on Friday. Finally, around 11:00 on Friday, a plumber showed up. After tearing out large sections of my wall, scratching his head, and general indecisiveness, the plumber said he would have to come back the next day (Saturday).

Purchased home with AHS Warranty. I had emergency plumbing problem - sewer backing up into home. AHS couldn't find anyone to come. 5 phone calls & 22 hrs later AHS still searching for plumber - but we can't live in hazardous situation any longer. Requested authorization to call our plumber. There was no consideration of situation we were in. That's how they make their money. No one can wait for emergency repairs, so you pay out of pocket, for peace of mind - which cost AHS nothing.

My AC quit running several months ago. I called American Home Shield and explained to them what had happened. They told me that within a few hours I was supposed to get a phone call from the contractor that was gonna come out to find out what the problem was. The claims representative was very cordial and very nice. The contractor was also nice and very informative. He explained to me everything that was going on. Since this has happened before, I kind of had an idea what my problem was, so when he came out, he told me what he was going to do. He put in the new piece that had failed, and once he did that, everything worked fine. The AC has been great after the repair. I've had very good service with American Home Shield. They were very nice, attended to my services almost immediately, so I've got no complaints. I've had good service and I'm very pleased with them. I haven't even considered going with anyone else. I'd even recommend them to other people.

We've had quite an excursion, three things happening. Our refrigerator had to be replaced because they couldn't find the parts for it. So we got a new refrigerator. The guys were just awesome, I have no complaints. And then after that, the pump on our well decided it was going to quit, and we got that done. In the meantime, the biggest problem that we had was getting an electrician because our fuse box outdoors, the 200 amp, was gonna blow. The claims representatives were really good. They did what they had to do - no problems whatsoever. After the repair, the well pump and refrigerator were good, but we did have a problem trying to get an electrician because electricians are always booked, but we found one that we got ourselves. Other than that, things went really good. American Home Shield is very, very outstanding.

I went on the internet AHS site and filled out the request questions. On the same day AHS contacted me by e-mail, with the contact info I needed. The next day I received a phone call about my dishwasher repairs needed. That afternoon it was fixed. The service cost is less than the repairs.

I was doing my laundry and the washing machine wouldn’t drain. My wife called in and told them what was going on. Then they called within 24 hours to schedule a repair time. The contractor called and scheduled up a time. When he arrived, he was on time and knew what the problem was. And he did his work and was gone. It is working fine now. We're pleased with American Home Shield and haven’t had any complaints. We just wish that the premium wouldn’t go up so much. Other than that, everything is fine.

This was a horrible experience and due to the company that AHS hired to do the work I had to buy a window unit and live in one bedroom during the summer time in South Texas after my A/C stopped working. Twice they came out to "fix it" and twice their attempts failed, but every time they came out they demanded another co-payment, FOR THE SAME REPAIR!!!!!

I contacted American Home Shield in October about my heat not working. A month later, and many phone calls, my heat still does not work. They sent out a contractor who misdiagnosed the issue. After which, AHS sent them out 2 more times, each time a failure. The last time the contractor informed me that he will let me know what's next. After not hearing from them, I call American Home Shield to find that they have closed the case prematurely, no one letting me know.

Initially, my service for my stove was not fixed by Thanksgiving. Needless to say, I was very upset. However, American Home Shield replaced my stove to minimize any further inconvenience before Christmas. I would recommend this company because they handled the situation and made sure my family and I had a good holiday.

Our recent claim with American Home Shield was for our dishwasher. The springs in the cable wire had issues. The door squeaks when we open and close it. My husband submitted the claim and talked to somebody. When the contractor came and he looked at the paper and said that we have a charge of $75 because we have American Home Shield, it worked for us because it would have been $250 if we didn't have them because he had to come back twice. The dishwasher is quiet after the repair. Everybody should have American Home Shield because they basically cover all of your appliances. It's wonderful.

As a customer for several years with AHS, I've always felt that I am treated fairly and in a professional manner. And most times the contractors assigned have done really good jobs of fixing and/or replacing broken systems. If I was not completely satisfied, AHS worked hard to resolve my concerns.

Everything's been very good. I’ve recommended them to my brother.

Been a customer with AHS since 1994 and will remain a customer for many years. I just love this Company.

I've been here in this house for 11 years and when AHS came out, they looked at my appliances. They tried to service those things but it wasn't no good. They said "We're gonna give you a much newer set" and they did. I had two services. I have one silver washing machine and one for my stove because the burner went out so they had to order a part for that. It was a great experience. They just like easing result complementarity. I truly got the expectation of a satisfied customer. My family has been using American Home Shield for over 10 years and we're very happy with the service. They're very professional.

I went in to take a shower in the morning and noticed that the shower was leaking. I submitted a claim with American Home Shield and although it was fairly simple, I'm not real happy with any automated system when I can't talk to a live person. The contractor that they sent out was excellent. He told me exactly what the problem was and the three options we had if he was going to try and it didn't work which I was thankful it did work. He had seen it before and he was very knowledgeable. The shower has worked perfect since. Over the past three years, I had been real happy with American Home Shield. They've replaced the air-conditioning, heating system on the house and have fixed leaky hot water heater. They also fixed my kitchen sink that was leaking. I have had great success with them. Overall, they're great to work with.

Fast, on time, courteous, excellent service.

I am writing this review because I am the midst of attempting to work with AHS on a hot water heater ticket we opened on 11/10/14. I have made 8 calls to AHS and still cannot reach someone with authority and common sense. I have made 5 different requests to have an upper management supervisor contact me to discuss my issue/complaint. I made two different calls yesterday and was told there was a 24 to 48 hour call back window for one to call me. Here I am past that time frame and I have still never heard from one. We are in our 7th year of having an AHS warranty and have seen the highs and lows of dealing with them. Most of the issues we have experienced are due to the shoddy/rinky dink contractors they tend to use.

You sent R&R Electrical All Star to my home on Nov 12. The repairman said he had to order a small part or a new garage door opener and he would be back the following week to complete the repair. Two weeks have passed and nothing has been done. I have called and R&R told me the part was there Nov. 19 and the repairman, Mike, would call and make an appointment and complete the repair. Nothing. I called R&R 4 times, AHS 4 times trying to get this job done. Nothing. I ask if AHS would send another company to repair our door. Nothing. I want this job done immediately. I pay you approx. $765.25 a year. I expect better service. I am tired of excuses. Please send a garage door company - someone that knows what they are doing. In fairness I must say this is the first real problem I have had with AHS in 6 years.

Our fridge went out on November 13 and we placed the 1st service call to AHS on November 14. We had 3 repair services come in on different dates which we are still with the last one who is Ramb's Appliance. First of all I cannot believe that a refrigerator is not considered an emergency to have repaired. This is not like my washer or dryer is out and I can do without it for 3 weeks. First person to come in looked at it and did nothing. Second person to come in said it has something to do with the freon leaking as well as the temp control which is what I originally had told AHS because of a gas like smell in our home. Third person came in and fixed the temp control, but still stated that we needed a compressor. Mind you that the compressor and temp control was changed in 2012. Here it is day before Thanksgiving and they will not return until next Wednesday. AHS sucks and I will not renew my contract in the coming year. I'm sure they will be having a good Thanksgiving.

One of our plugs on the system wasn’t working so I contacted American Home Shield. It was a positive submission. Unfortunately, the company that they assigned it has a central dispatch out of Orlando. They were very poor. They lost the records and claimed that we called them. It took multiple times to get a hold of them and it took so long that we had to call back a couple of times. The contractor that arrived did a great and fantastic job. The outlets are working fine after the repair. American Home Shield did a good job for a fair price.

It’s good to have American Home Shield. The only thing is, it takes a while for them to get it done. If they could get it done quicker, it would be perfect.

My washing machine is acting up and I called American Home Shield. Reps got me helped right away. The contractor was respectable and he asked me a few questions, when did it start and all that and I told him and he said okay. And then he took a look at it, and he fixed the problem. Since the repair, washer has been great. I’d recommend American Home Shield. Since I have them they have been right. All the problem that I had and I told them, they didn’t give me no problem. They didn’t give me no hassle. “Just hold on, we'll be contacting you the next day or the next 24 hours to get your repair fixed," and then that’s it.

I was having problem with some outlets that did not work. I called American Home Shield and they did send an electrician out and he fixed the problem that day. I was so surprised. I’m glad I got it done. The electrician was very polite and very courteous. He chased it down to what the problem was. One of the outlets had it short and because it had short out, it affected the others. He knew what he was talking about and he checked the connectors and the rest of the system. That experience was very good and I appreciate it.

My air-conditioning wasn’t working. When I called them up and suggested a contractor I do know that’s reputable, they said, “Well, they’re none on our list. But we do recommend Day's heating and air-conditioning (which was out of Cape City, little further away).” So I said, “Okay.” In the end, I’m very pleased. They were very professional people. They did a really great job. They even found out part of the work was already covered under the warranty of the air-conditioning itself. They went the extra mile for American Home Shield, because we had no idea that part was still under warranty. So it was a very pleasant experience. Very well done.

Most recent issue is the kitchen trash disposal and this had happened multiple times and I don't know how it was between American Home Shield and the subcontractor but there are lot of room for improvement for communication and coordination. The contractor just show up without calling the resident. In this case, it was my tenant. Fortunately sometimes, people are there; sometimes they are not which only delays the whole process. On top of that, the first contractor took their own time to show up even and then it took almost 7 days, nothing happened. I called my tenant and said, "What happened?" She said, "Nothing."

The tech called as he was on the way. He arrived within the time promised. The job was a simple one (a shower faucet cartridge replacement), but offered some problems with scale build up. I'm glad I didn't try the repair myself. The tech knew what to do. He did it rapidly and got the shower working in short order. I was pleased with the service. The correct part was available and the job was completed with no fuss.

I submitted a claim for my oven yesterday. It was not working at all. Prior to that I made a claim for my washing machine door. It’s the front end loader and the hinge. I called in, was my first time, and they had someone call me back very quickly and then they came out the day over the next day. Everything went very smoothly and everyone was very kind and I'm very pleased with it. The contractor was very explanatory with things and helpful and quick. It’s been a great experience. It’s very helpful to us in our new home. I'm very thankful for it and I'm glad that we have it.

I love the peace of mind of having American Home Shield protection. Most of the contractors we have dealt with have been wonderful. The only downside is they don't offer emergency service for things. If the heat or ac is out, it would be nice to be able to pay maybe $25 more for an emergency service.

I recently submitted a claim with American Home Shield for a plumbing issue. The water heater was 17 years old and the plumber said something about having a lot of sediment in it and it wasn't heating right, it was leaking and it was shot. The claims rep was very nice and helpful and the contractor was fabulous. Everything was fine. I've been really, really happy with everything so far.

I've submitted a claim for an air-condition in June or end of July with American Home Shield. The person on the other line was very helpful and when I told her it was somewhat an emergency because my mother is 92 years old and the heat was a lot of problem, she set it up for the following day instead of the following week. The contractor was very good. He explained what could be wrong and looked at it very carefully, went through every step and told me exactly what he was doing and told me exactly what's needed to be done. I've gotten good results submitting a claim with AHS. They're very nice to deal with and very understanding on my mother's condition.

Mr. ** set us straight! We'd had another furnace guy do a "special inspection" of our furnace, and we were left with a long list of expensive-looking needed repairs and questions. So we put in a claim for AHS, and Mr. ** called the same day, and came over a few days later. He was friendly, relaxed, and talked with us at length about our questions. Turned out, some repairs were needed to correct the initial installation of our furnace to bring it up to code. He said he'd make up a bid for the necessary work, and left so we could decide what to do. Next week, he gave us a reasonable bid and we scheduled the work. No drama, just getting it done. Thanks, Mr. **!

The dishwasher needed to be replaced. I submitted my claim to American Home Shield over the phone. It was nice and easy. The contractor came out probably six times. The first couple of times, they came to look at it. They weren’t really very easy to deal with. They didn’t know what was wrong with it. My son ended up taking it apart and figuring out that there was a part that was burnt out. The part wasn’t available and there’s a replacement cost. I had to pay a little bit more money because I wanted the stainless one but it was a great option. I love the whole experience. Having the insurance was great. I am very happy.

Repairs were done to the stove and AC unit.

Had a plumbing problem and it was taken care of.

My last claim was for a shower that had a leak. I submitted my claim over the phone. When the contractor first arrived, he wasn't able to fix the problem. He had to come back and brought the owner with him, and they were able to fix it then. I'm glad to have American Home Shield.

Our warranty was sold to us by our realtor as covering the cost of replacement if any of our main components of our home went bad. This included the water heater. We called to make an appointment because we did not have hot water. The company they sent couldn't make it out for 4 days. Once they arrived the repairman said it was a heating element. 'Fine' I said. Except the heating element was so corroded the repairman had to jar and hit and pry at the water heater for the element to come loose. $75 later and we had hot water....for about 3 days until the water heater started to leak.

On November 7, 2014 we placed a call into AHS regarding our water heater leaking all over the floor. We waited 5 days and no call back. We called again. We waited another 7 days for the plumbing staff to show up with no equipment to replace the water heater and no estimate of when they would be back to replace the water heater. We called again today and finally got the plumbing people to commit to showing up tomorrow to replace water heater, however, now the pipe has split as well. We have been waiting 3 weeks for replacement of water heater and now to get the pipe fixed as well. Our wall is wet as well as my kid's room. On the other side of wall, has mildew now on the carpet.

My latest AHS claim was for our air conditioning unit downstairs. It wasn't cooling. There was a Freon leak in the coil. The contractors who fixed my unit were really pleasant. The first one who checked it thought he found it, but he only found one little part that was leaking. There was another one, and he didn't find it. The second one who came was very thorough and actually removed the whole coil, and there he was able to find the other somewhat "hidden" part that was leaking. Both contractors were from the same company and they weren't upset that they had to come out twice. In fact, they were very pleasant about it. Since the repair, my unit has been working just fine.

We moved into an older home recently and the water heater was having some problems. I called AHS they had a plumber out right away to fix the problem. I have been very pleased with the service I have received.

Timely response and quick service. Contractor also showed us how to correct the problem ourselves in the future.

My contractor called me back promptly and came out to do repairs quickly. Sometimes it takes a few days, but this happened fairly quickly. I was pleased because both toilets were running water, costing me more money!

Almost a month ago, my sink started leaking. I called American Home Shield and made an appointment online. That same day, they emailed me back. The contractors who fixed my sink have been here four or five times and they were great. They came and fixed it, and there has been no problems. I've been with American Home Shield for about three or four years now. I have nothing bad to say about them. If I had, I wouldn't renew the contract.

Seems like my issue is very similar to some of the other complaints. Signed up with AHS, filed a claim for my clothes dryer, took a day off from work to accommodate a very inconvenient service calendar. Technician finally showed up and diagnosed the problem, ordered a part that was delivered the same day, said he would be back to fix and I have not seen him for 6 months. Made numerous phone calls, left messages, spoke to reps but nothing and finally gave up. The only contact I have had with the company is letters requesting payment and collection notices threatening collection enforcement - for what?? Just left a message with a rep today 11/25 asking for a supervisor to once again call me back. She was reluctant to take the message, choosing to focus solely on my bill payment. More worried about getting their fees than actually fulfilling their responsibilities.

We had an electrical problem occur in our kitchen where the GFCI plugs stopped working. To be fair and in full disclosure, we had an outlet *moved* 6 inches (not rewired, not added to, etc), so we assumed this was the problem, although the plugs worked fine for several weeks after the work was completed. The contractor showed up while just my wife was at home, and spent nearly 3 hours poking and prodding, looking at the plugs and checking things. He then announced the problem was the new wiring wasn't up to code and he wasn't responsible for fixing it, as it would require tearing out drywall and replacing wire. My wife let him know that no new wiring had been installed, and he apparently became belligerent when she called him on it, saying things like "What do you want me to do about it?" and "Do you have any suggestions?"

We’ve had American Home Shield for years and years and we have been more than satisfied. We’ve had it on several different houses. Right now, we have it on two houses. So overall experience with them over time is great, but right now, it's not good. More than a month ago, we called in our refrigerator’s icemaker because it wasn’t working. And three times, Sears was sent out. They ordered parts, and they ordered parts, and then they came last week and they said there was nothing more that they could do. It’s making ice but sometimes it doesn’t put out the full pieces of ice and it doesn’t put out crushed ice at all. And so I called it in again on Friday and I spoke to someone named Win. I said, “I realized it was Saturday but I wanted to make sure that I called it in.” And she said that she would look into it and get back with me first of the week but I haven’t heard from her.

My stepdaughter recommended American Home Shield to me and we had a great experience to begin with. I didn’t have any difficulty in submitting a claim, I had a quick response and the representative was fine. The work of the contractor was done within reasonable amount of time. He apologized because he had to order a part but that was not a problem for me because the machine is old and the part came within a reasonable amount of time. The performance of the machine is fine after the repair but I just need to get a new washing machine.

I've had a number of claims submitted to American Home Shield. Two, in particular, filed the most recent. Sort of spanned each other. The service provided by the contractors they've sent out had been both positive and negative. The positive went very, very well, very smooth and the contractor did exactly what he said he was going to do. The other one which involved my dishwasher did not go so well.

My air conditioner was leaking from the bottom so I called American Home Shield and submitted a claim. The representative was good. She was very pleasant, smart and she helped me. The contractor was Parsons and I've always liked them. They've always come out and do a very good job. I've never had any problems with them. When I explained what was going on, they knew right away what it was and came out and fixed it. My air conditioner has been working well since the repair. I had lots of good things happen and AHS has been very helpful to me. We're saving a lot of money. We have been successful with them, with the people they've sent out and with talking to their people.

I called AHS on Emergency basis for my hot water heater on Nov 20. They never found anyone to come out that or even called me back. I had to call plumber in their network who said he would come out the next day. He came out and determined we needed a new hot water heater. He also let me know that there were $300 in 2 permit fees that were not covered. I am not a novice and knew this could not be accurate. I called the town and was told he only needed one permit to do the work and it was $25. I brought this up to both the contractor who said he did not want to discuss this and an AHS supervisor who told me that is the way it is!!! They are knowingly employing crooks. Furthermore the contractor said if I got the cash and lieu and paid then I would not need to pay the permit fees. Furthermore I was promised by a supervisor on Nov 21 that the cash in lieu Sept. would contact me by the latest Monday Nov 24. I called 3 times with no luck getting a $ amount. This is horrible especially as it is cold and my son is already sick from no hot water.

American Home Shield is very satisfactory. There have been other times where it has not been satisfactory but the particular service provider that was sent out this time was efficient, knowledgeable and they did what they were supposed to do.

Submitting claims with American Home Shield is great and they're easy to work with. The representatives have been great. Scheduling has been wonderful and they usually call for a follow-up. However they have been out three times to try to fix my ice maker but were not able to repair it. The product itself is the problem.

I filed a claim with American Home Shield last week for a whistling sound when the dryer turned and it would stop and then it would go again and it just seemed like it kept getting worse. Then I noticed some black spots on my clothes. Submitting the claim was went very smoothly and the contractor that they sent out was very nice. When I explained it to him, he kind of knew what was wrong with it right away. Then he showed me it's the bearings wearing out. I guess some of it was breaking off so he kind of showed me in a paper towel what it looked like and that they had to order the part. They have yet to repair the dryer. The rep called me and set up an appointment. They have to order the part and it will be five to seven days so we've got an appointment up for Thursday. So far, our experience has been great. It's just been very smooth. No problems. We recommend AHS.

We had previously had trouble with a septic tank and then called and we paid more on our policy to cover this if it ever happened again. Well we had another problem so we contacted American Home Shield. We were told they only do it for one year and then drop the coverage. We were never notified about this or told then when we paid the extra to have it covered. If you choose to use them look for every possible loophole that they could possibly find. I believe this company is deceptive and not a reputable company. We tried to rectify it but we could never able to get to a supervisor. Beware!

I'm very satisfied with American Home Shield. There was an experience when I first had them years ago that I wasn't happy about but it seems they've improved.

American Home Shield is great. I have been with them for decades. Many times the contractor sent out gives advise on how to prevent the problem from recurring or how to get better use of an appliance or better service. I like the personal touch that the repairman provides. My experience with them is all positive and I have recommended American Home Shield to other people, to renters and other property owners.

We submitted a claim with American Home Shield for our air-conditioner. There was no problem at all. Our interaction with the reps went well and the service guys came out fast. They did a good job fixing it. Everything has been good since the repair.

Our air conditioner went out over the weekend and we called AHS Sunday to request service. Our request was sent to a company who could not service our A/C until Tuesday. AHS had sent out a different contractor for the same problem in August and October. I contacted the contractor who AHS had sent out the previous times to see if they were available and they were available to service us the same day. I called AHS back twice and both times asked if they would change the assigned contractor so we could get service sooner and both times AHS refused stating it is their choice who they send out and they don't care if I get service today or tomorrow as long as it is within their time frame. We have 2 toddlers at home in south Florida heat and AHS is on their own schedule.

We hadn’t been getting a good water flow out of our bathroom faucet and the screen needed to be changed but we could not get it out. So I called American Home Shield. It’s easy to submit a claim. The representative is fine. I also asked them to check my kitchen faucet because it had been leaking in the back part and it had stopped and kind of sealed itself up. They didn’t want to take it apart because they said it could cause more trouble and the faucet I have in the kitchen is one that’s hard to replace. They said to just wait and if it starts leaking again to call them back. The only complaint I have is last year when my ceiling fan went out, all they wanted to do was replace it with a cheap fan and I wouldn’t let them do that. It’s a very expensive ceiling fan and they could get parts to fix it which is what I wanted. Now one of my other ceiling fans needs work on it but there’s no point calling them because they won’t do it.

We've contacted American Home Shield about some plumbing issue in the past few months. Our shower was leaking even when we didn't have it on when turning on the tub. Water was leaking from the shower head. The representative had always been very helpful and provided very prompt service. The service guy that came had to make changes and get a part because the house is a little bit older and the modern parts don't work. He came back and took care of that. Everything has been fine and so far we don't have anything else involved in now. We've had American Home Shield for quite a while now and we've always been very pleased and delighted with them. We've told friends that they need to look into getting AHS service.

My experience with American Home Shield was good. The contractor came in and I told him what the problem was then he just got up here and fixed it.

I got five properties that’s being protected by American Home Shield. It was suggested to me by my insurance agent. So far, it’s been positive. They've responded, but the only thing is that when I file it takes another day. I wish it could be done in one day. But they come in and they do the job, which is good. In fact, I've recommend them to my friend as she bought for her house.

Everything has been great with American Home Shield with our claim for the washer. The only thing is it takes time, it doesn’t happen the next day. We’ve had to take our clothes and wash them. They have done everything they could, getting the parts and people up in our home. They’ve been great about it and they all worked on this washer and it’s been a great washer. I’ve had it for three years and over time, it just wore out. It worked about three loads and it’s down again. They emailed my wife about sending us a new washer. We looked at it and it was fine for us. I’ve talked to a couple of people that asked me about it and I definitely refer the company to them.

I had a dishwasher repaired. The contractor sent for the part, and then brought it out and installed it. It works well.

Submitting a claim to American Home Shield was easy. The contractor they sent was great. About three weeks ago, he was supposed to be checking to see if something is covered on the warranty and I was going to hear about it from American Home Shield which I have not yet. So he was good but I think Home Shield might have dropped the ball.

I went to push the garage door and it won't go up. It was ruined. I submitted my claim through an automated system and it was very helpful. Representative from American Home Shield called me back in a prompt manner. It wasn’t that long when they called me back and have an appointment set, and they came out. The guy was really nice. He fixed the door and I’m very happy. Door is working excellent.

It was because of the extreme heat that was in Georgia that we submitted a claim to American Home Shield. It was easy and they came right out the next day. I’ve had no problems since, except that the unit is over 25 to 30 years old. But performance since the repair was fair.

We are happy we have the American Home Shield home warranty service. Before we had a couple of items which the store had a little bit of problem. They changed a burner then some other issue and we recently had the garage door opener problems. They came to fix it and they did good. I'm happy with American Home Shield. They're fast and they did a good job.

My most recent claim happened about a week ago when my washing machine was not draining properly and I called American Home Shield for that. I've had them for a while and there hasn't been a problem. The contractor they sent out was very cordial. The guy was very professional as always. I've used Greenway in the past and Greenway was the service technician that came out and it was still good. The performance of my washing machine was excellent after the repair. Everything was good to go. I just hate the $75 flat service fee. I wish it was $60 or $50. Other than that, I don't have any problems.

The leaking started about three days before I called American Home Shield. We hadn’t had problems with it before of any magnitude. They listened and put the data and were very accommodating and said that somebody would be contacting me and that happened quickly. The contractor arrived at the date and time they said they would. He came in, looked at it and replaced the unit. We just joined about six months ago but my sister has been a member for a long time. I was very pleased with the response and how quickly the things were done.

American Home Shield has been good so far. I have no complaints. They've been timely in getting back to us when we put in a request.

The fans quit working. Submitting a claim to American Home Shield was okay. The first time I did by phone because the computer was a little confusing, but this last time I did it online. The contractor did a good job. The one that they’re sending out for my latest claim can’t get here until November 6. He said “Can you wait that long?” I said, “I don’t have a choice. My stove and my refrigerator both need work.” We haven’t had much problems with American Home Shield and it has worked out well.

There were no problems filing the claim to American Home Shield. It was very easy. I had two different technicians come out and they were very helpful. Since the repair, everything is working fine. I really want to praise the technicians. The representative on the phone was very helpful but the technicians did a great job. AHS is excellent to deal with.

Submitting a claim with American Home Shield was good and easy. Everything was very good with their representative. The experience was painless and the repair was very good.

My daughter turned us on to American Home Shield and we love it. Whenever I call customer service, they are always really nice and professional.

We had some issues with our garage door opener going up and down, then it just completely stopped. I was in the car at that time so I called American Home Shield number and submitted a claim. I was in a rush and it was easy especially because they have multiple options. The contractor was great, very nice and very professional. He was very thorough, explained everything about what went wrong and how to prevent it. Everything is running fine since the repair.

I had a claim with American Home Shield during the summertime. Submitting the claim wasn’t an issue. It happened fast. They’d gone out that next day to see and evaluate what was wrong. The biggest thing was we waited three days for the parts. They try to wait on the parts they needed. The claims representative was good. We talked about what the issue was and she said that she can help me out and put in a claim and walked me through the whole process. I was happy and the service was excellent.

Submitting a claim to American Home Shield for the air conditioner was easy. It was after hours so when I called they went ahead and took all of my information. They told me that somebody would get back to me the next morning to schedule the appointment but no one ever did so I had to call them. It was during summer and hot. They could not get to me until two days later and there was no other provider that I could call to talk about getting that appointment earlier. That was the only problem. Other than that it was okay. Contractor was very nice and very good. I would recommend American Home Shield.

I've been with American Home Shield since we bought our house, almost two years, and everything's been great. The fan had gone out in one of our AC units so we called American Home Shield to have them come out and everything went very smooth. My wife made the phone call to the 1-800 number. The lady took the claim information and the vendor that they were using for services called back within 15 minutes to set up an appointment. He was very nice, showed up on time, told us exactly what was wrong and showed what needed to be fixed. Everything was fixed within two days of filing the claim. It was excellent. I haven't had any issues after the repair. I recommended AHS to a friend.

I noticed that my pool kept getting low and I couldn’t figure out why. And then one day I just kind of wandered over in the area and saw where it was wet and it shouldn’t have been. I submitted a claim and it was easy and straightforward. The contractor that was sent out came to my home before, also through American Home Shield, and it was fine and easy. I appreciate the fact that they are there. The performance since the repair is fine.

Whenever I put in a claim service with American Home Shield, I'm always contacted within a day by the vendor. When submitting a claim, I can either call or go online. It's just good and easy to do. All the contractors selected by American Home Shield are great professionals. They came in, they do what they got to do, they're fast, always courteous. There has been no problem since the repair. American Home Shield offers great value for a homeowner. It saved me thousands of dollars with the repairs. And just $50 a month, I can't beat it. AHS is trouble-free and I'm very satisfied.