American Home Shield Reviews

I had a problem with my toilets so I filed a claim with American Home Shield over the phone. The representative I talked to set up a time and everything was okay. The repair guy who came out was very polite and efficient. He looked at both of my toilets and he did some adjustments. They've been okay since then. I'm fortunate that I have not had to call American Home Shield very much to submit a claim. Occasionally, there have been a couple of different things there and I was pleased with the way it got fixed finally.

I've had a real good experience with American Home Shield. I've had good service people come out and service when I've needed it. They have been really professional.

We are pretty new with American Home Shield and they are very efficient. We had a heating/cooling company come out and take a look at a possible leak in our furnace. It was our first claim and was very easy to file. The claims representative called to schedule right after I submitted the request and then they set the appointment and the technician came on time. The heater has been fine and no issues.

American Home Shield is a scam and will avoid paying unless the appliance stops working completely. I called them as over the holidays, 2 of my appliances began having problems - my dishwasher and my washing machine, neither of which are cleaning properly. Re the washing machine , the clothes are coming out with lumps of soap on clothes (I've been using the same top quality soap for years and has never had this problem until now). Re the dishwasher, not cleaning dishes properly. The tech came and said, they were fine and must be the soap I use for both. What an easy and convenient excuse. When I complained to AHS, the rep said that if they sent out another company, I would have to pay another $125. I won't be doing that, but nor will I be renewing my contract with AHS. There are enough of you out there that I can try another. When I find an honest one, I'll be sure to write a review.

It’s wonderful. I’m real pleased. We called them and they were able to coordinate and get the repairs done quickly. I'm very happy with AHS.

A neighbor convinced me that a home warranty was a good idea and so when I received an email from AHS I filled out the form and they called me. The salesperson asked me what items I had in my house to which I responded and I signed up for the warranty. I received the contract in the mail and after a cursory review, I noticed that all of the 22 items stated that they were "covered" with certain conditions. When I contacted AHS for a claim on my hot & cold water dispenser, I was told that it wasn't one of the "10" items that I requested to be covered. I called AHS and explained that I was not aware that only "10" items were covered as the contract stated that all 22 items were "covered".

I have been an AHS customer for over 4 years. Since we purchased the service on our property in CA, it has been the worst service. First, I asked them to match my service I have on the property in AZ. They said they did - the policy information they send you isn't very clear BTW - and when we filed a claim on something that should have been covered, turns out they didn't match the coverage after all. I complained, and someone was supposed to call me back, no one has and now I am up for renewal. I am definitely searching for someone else for both of my policies. In addition, the quality of companies they use are all 1 or 2 star rated on the internet when you perform searches on the background. One plumbing company was supposed to fix a leakage problem and we still have issues. After trying to get it resolved I have spent so much time I am giving up.

My washing machine broke. We submitted a claim to American Home Shield and it was an excellent experience. I called the number and then someone called me back in a few minutes then scheduled an appointment. A gentleman came and he was absolutely here before the time that he was supposed to be here so that was great. He was a good guy. He came and fixed it, and was out of my house in less than a half an hour - very quick job. There hasn't been any problem since. I’m glad that I have AHS just in case I do have any issues in my home. They were very professional and courteous, and they tended to my needs immediately.

After being told that company does not do reimbursements, I posted this review. Within 2 days I was contacted by the company and was sent a check for my out of pocket costs. This could all have been avoided if AHS did this in the first place instead of waiting for a negative review.

We called American Home Shield about a leak in our bathroom on 1-7-15. They immediately assigned a plumber and said we would hear from them soon to set up an appointment. We didn't hear from the plumber the next day so we called them. They said they weren't available until 1-12-15 so they were going to call AHS and see if they could assign somebody else since we can't use our shower without water running into our living room. We didn't hear anything from AHS on 1-9-15 so called them and they said they were trying to find someone else and would call us back. We never heard from them so sent them a message and was basically told nobody is available until 1-12-15. Through all this we were never offered an appointment for that day. I guess we have to wait until the day they are available to talk about making the appointment and hoping they aren't booked up for days. All we wanted was an appointment so we would know about how much longer we would be without a shower.

American Home Shield has been very receptive. The claims representative was very professional. AHS used Gulf Appliances and they were on time and professional.

I had a problem with the heater so I contacted Home Shield via the internet. The representative called me the next day and they showed up the next day and did the repairs. The contractor that was sent was professional and on time. He explained what work had to be performed and performed it. The performance of my heater since the repair is outstanding. Overall, it’s been a very good experience – great service.

I was notified early in the morning from my property management company that the heater stopped working and the tenants were freezing. They tried to contact AHS and after an hour AHS told them they were sending a vendor out. I got the email confirmation with a dispatch number and thought everything was good. I was later contacted by the property manager that the vendor was not coming until the next day and AHS called me to say I can get a $60 rebate to purchase a space heater. I was furious. What if this was my family?

We had a problem with the air conditioner. It wasn't working and we had water in the pan. So I went online and just filled out the form and American Home Shield went ahead and assigned me the person that they assign you to. They came out and they realized that we had a line clogged and cleaned the line out. Everything worked fine. The contractor was very professional. He knows our system and has been here a couple of times. They're very thorough and very good. It seems that every claim we have, they send someone out pretty quickly, within a day or two.

My 12-year-old hot water heater went out Christmas Eve morning Dec. 24th. I contacted American Home Shield and they assigned to Aaron Plumbing. I did not receive a call from Aaron Plumbing, so I called them. I was told no one was in the office until Friday Dec. 26th. I called American Home Shield and they were reluctant to reassign. Then reassigned to Freedom Plumbing. Freedom called and said they would definitely inspect Friday. I offered to forward photos so they could have all information and possibly parts. Freedom came out and said the motor was burned. He said he should be able to install new heater next day.

Worked on multiple plumbing issues at our home.

I paid for a service charge to have a plumber to address a leak at my home. Not once but three times did this individual come to my home and never fix the repair. This is after AHS took close to 30 days to either get him to the property or back out to fix his botched repairs. AHS failed to cancel this man from coming back out to my home in lieu of sending someone competent. They only did so after my/and property managers repeated phone calls in which the wait times were well over an hour. The plumber cut a hole in my wall that still exists and he didn't fix anything. Ultimately, I had a reputable plumber come out and perform the job costing me more money out of my pocket. What is the reason for having a Warranty when you cannot get them to come out and fix your problems when needed.

Contractor kept coming back until problem was resolved.

American Home shield is selling snake oil insurance. SAVE YOUR MONEY - DON'T BUY THIS!!! If something really happens, they will weasel their way out of paying. My furnace had a cracked heat exchange and was leaking CO2. It had to be replaced. I had coverage up to $2000. It was -2 degrees F in Chicago. I had to get a replacement fast, so I asked for the cash payout to help with the cost. They offered me $500.85 payout. That's less than the cost of the insurance that I paid. They informed me that they could have installed a brand new furnace for $500.85 because of the volume they do. Ya right! That would not even cover the labor. It took Four Seasons two guys, 9 hours to install my furnace yesterday. This is such a scam and just not right. I hope this post helps you make a better informed decision and from being duped like I was.

Efficient, Fast and Professional! My water heater started leaking. I filed a claim and about two days later I had a new water heater.

I just recently put in an order online, it was very easy. The office called me to set up an appointment. The contractor came right on out and addressed the problem quickly. They were friendly and knowledgeable.

The sinks in both of our bathrooms were clogged. When I called American Home Warranty Company. Their plumbers couldn't get here for week. To get a outside plumber was a fight in itself. We finally got authorization to use outside plumber. They had to gain access to pipes in the wall behind a vanity. AHS refused to pay for them to remove the vanity. That is like a mechanic telling you the cost of fixing your engine is covered but we won't cover opening the hood, that's extra. BAD SERVICE. We have had a couple of repairs with them and they never have anyone available within the time that they say per contract. 48 HOURS. It is hard to find outside services that will do business with then so that means it comes out of your pocket then you wait for a check from them. Beware if you use this company.

My monthly fee was deducted from my mortgage company (Bank of America) for several years. In July 2014, I received a letter from AHS that this form of payment would no longer be available and was instructed to call AHS to set up a payment plan. I called and gave my debit card to Vicky to be used for the monthly payment of $63.83, to be deducted on the first of every month, beginning in Nov. 2014. On Nov. 6th, I noticed I was debited twice for $63.83. I called and spoke to Penny who said it was double because it was not deducted in Oct. I explained that it was to be deducted for the first time in Nov. as per Vicky's instructions to me. Then Penny stated that it would also be deducted (a third time in one month) on Nov. 15th. Penny stated she would have a supervisor call me. Never heard from them.

I can summarize my experience with American Home Shield in two words: great benefit. I submit my claim to American Home Shield over the phone and for the most part, the representatives were professional. There was a guy, he wasn’t rude or anything. I asked him to see all my appliances in my kitchen are General Electric and the only options that I got were KitchenAid and Whirlpool. I would like to get a GE appliance to match the rest of my kitchen. He said, “This is all we got. If you wanted something else then that’s going to come out of your pocket, half of it.” I was like, “Really? You can’t give me a better response than that?” But then the next person I talked to again was very nice and I didn’t have a problem since that. It was good.

I have been with AHS for over 10 yrs. The service has been good till the last couple of yrs. I had 2 appliances go out right after Christmas this year (refrig. and dryer). Still as of 1-9-2015 both are still awaiting parts. I have been without both since Christmas. Customer service acts like they don’t care. I would not suggest using this company anymore, because they have lost their will to help the customer, only care about collecting their check!

I filed a claim for one incident and it went fine. They got someone out here as soon as possible. The Home Shield representatives were always very professional and courteous and the contractor they sent out was great. He was also professional and courteous.

This company sells a warranty that is a farce!!!!! I bought a house and got the warranty with American Home Shield. After 15 days of living at home, had problems with the heating and call this company to repair the heating. They sent me to a technician who just took pictures and said missing pieces of the machine and do not repair anything. Then the company called me to say that is not covered because missing pieces. This was a ridiculous excuse because the machine was running before. I pay for the repair of the machine with a responsible technician who I fix and make sure that all the pieces were there. Call to cancel the guarantee that did not meet what they promised and so far have not returned my money, do not fix anything, and do not cancel my policy. These people are crooks who stole my money!!! Do not let it rob you too!!!!!

I have been with American Home Shield for probably 40 years and I've had nothing but pleasant experiences until the last one. My hot water heater went out the Thursday before Christmas. I finally got hot water the 27th of December. So I realized it was Christmas and things didn't go well, but the plumber from Bacon Plumbing that came out was very nice. But they didn't think it was a plumbing problem - they thought it was an electrical problem. Then the electrician came out and he thought it was a plumbing problem. I called back the plumber that had come who was very nice and they said they would come immediately.

Have been without heat in my downstairs since 1/5/15, called in and requested service. Diagnosed by company as bad heat exchanger, part ordered Tuesday 1/6/15. Did my homework and asked about cash in lieu option only to find out today 1/8/15 the heat exchanger has been cancelled and I still do not have a quote for the cash out option. American Home Shield will not tell me or my repair contractor how long it will take the heat exchanger to arrive until the order is placed nor can they process the cash out request in a reasonable time. I am still without heat in my downstairs and will not have heat until next week and that is not a guarantee.

I’ve only been in the house for six months and the hot water stopped working. I was able to file a claim very quickly. I did it online and they called me. The claims rep was very pleasant and very professional. Every time I've called, American Home Shield sends somebody out. The heater is doing very well after the repair. It's very satisfying.

AHS sent out 2 appliance companies to repair an old Thermador double oven. The hinge on one of the doors is loose, so the door doesn't close properly and one of the ovens does not turn on. The first technician that came out looked at it with big eyes, tried to turn it on and then said that they don't make parts for it anymore and left. The second technician that came out and just opened the door to see that it was broken. And said that they don't make parts for it anymore. This technician did not even turn the oven on or try to evaluate the access panel at the bottom of the oven. He just said that they would have to pull the oven out to fix it and didn't know if AHS would cover it. Needless to say AHS will not cover this because "It's an access issue". This guy did not even try to evaluate the problem and left within 5 minutes. I would think he would have at least tested the heating element or looked at the access panel. I tried to verify the company's license on line and nothing came up - so I'm thinking this guy is not even a licensed technician.

American Home Shield has been very good for us. We haven't had too many claims but once we had, they tried to work with us hard and helped us out. I've got a relatively big house in Massachusetts with two furnaces. The house was built in 96. It's not terribly old relative to the heating but they're gas heating units. I was unable to keep the pilot light lit in either one of them. I would light the pilot light and by the next day it would go out and we had no heat in both furnaces. I called about it and they came and fixed it and replaced something in each of the furnaces so now the pilot light, they lit.

I had an issue with the plumbing in the house and while I was on the phone with Home Shield, the service contractor was calling to make an appointment. He was local and came the very next day. He competed the issue the first time - had all the parts needed with him and was very easy to talk with. He even cleaned the floor before he left. Also, before he left he made sure I approved of his work.

I submitted a claim for my washing machine and they pretty much rebuilt the washing machine which I'm not happy with because when I went to use certain settings, they weren't working so I had to call them back a second time and they said I would get a call within 24 hours. And two days later, I still haven't gotten a call or service call and I had to call back again and then they said that I would definitely hear from somebody by Thursday morning. And Thursday came and went. I called Friday. They promised somebody will be there Monday.

I began my American Home Shield contract in May, shortly after buying my first home, under the recommendation of my Real estate agent. As luck would have it, my water heater broke in June. I was relieved since I thought I could rely on AHS to replace the water heater, since it was covered under the warranty. Before calling a service ticket in, I called my gas company to see if it was fixable or truly broken. They tested it, and notified me that the output of Carbon monoxide from the water heater was considered dangerously high. Great.

I had the torsion springs on my garage door opener fail. The contract says all parts covered except door guide. Repair person came out and stated that AHS said springs not covered. I reviewed my contract and no such exclusion is noted. I called multiple times and and simply asked for a supervisor to get back to me with documentation that the springs are not covered. No one ever returned my call. I never received any information/documentation noting that springs were not covered. All I wanted was customer communication - it was never received. I never heard back from AHS despite multiple phone calls.

This company has been a pleasure to do business with. They take the sting out home repairs and the cost is great. We all need to save money in these times and they do help. I would recommend this company to any homeowner. We plan on keeping this subscription for a long time.

American Shield got the right contractors to come out to my home. The repair man that came was very professional. He explained everything to me what was going on with my ac unit. He repaired it the same day with no problems.

My dryer was working one day and the next day, it wouldn’t dry. I submitted a claim online and then 20 minutes tops they had called me and went over what the problem was. And she said, “I have somebody in the area. He had some free time. Can I send him over in about an hour?” They came over and the gentleman was very knowledgeable and explained what the problem was. He was courteous, informative and absolutely wonderful. He went in the truck, had the part, fixed it and done. It’s working perfectly and it was the most wonderful thing going. Every time that I’ve had to call them, they were prompt. The people that I speak with are courteous and I haven’t had any problem. It’s amazing in this day and age that something can work so well and the peace of mind is definitely worth it.

I placed a service call for our oven/microwave unit that would not heat up properly to AHS on November 18th. The service technician who diagnosed the issue did come to our home quickly and it was decided we needed a replacement unit. After a lot of back and forth via phone and email, and AHS putting the responsibility on me to figure out whether or not dimensions were correct (there are two sets), we finally received our unit two days before Christmas. However, the installers said they couldn't install the unit because there is an outlet for a plug in our wall and the unit is only hardwired (another reason AHS should have the original serviceman let them know exactly what is needed for replacement).

I submitted a warranty claim for replacement of a water heater that was leaking. I did not receive an initial call from the assigned plumber for over two hours. I called AHS and was given the number for the plumber after a five-minute hold. When I reached the plumber, they were able to schedule a service call for the next day. The plumber did his initial assessment and confirmed that the water heater would need to be replaced and an expansion tank added for code compliance. He called to confirm coverage and when he came back, he told me that in addition to the $75 service fee, I would need to pay an additional $135 for parts to connect the new water heater. This is a standard tall water heater and no special parts are needed to install a replacement heater. This additional charge is bogus. I expect that replacement of a covered water heater will include the miscellaneous parts necessary to reconnect the new water heater to the existing water and gas lines. The plumber and AHS are just padding their bottom lines at my expense. The purpose of a home warranty is to provide peace of mind. My AHS warranty is just giving me a headache.

Easy to use process that results in a quick call from a service provider. Provider was very nice and easy to work with, though his schedule was a bit crammed and took him some time to get to the house. That can be a bit of an inconvenience with an emergency problem, but he was there when he said that he would be and got the problem resolved quickly. We are happy to have this service.

American Home Shield sent out a contractor to fix a sticky knob on my oven. This contractor broke the knob completely. Then, American Home Shield sent out another contractor who took parts of our oven without our permission and THREW THE PARTS AWAY. My beautiful antique oven is permanently ruined. AHS refuses to replace my appliance with an equitable product. They simply shuffle me around to customer service people who have no power and offered me a very small amount of money to replace something irreplaceable. Then, they told me today that I have to purchase a replacement oven first and then they will reimburse me. Unless, of course, I want one of their unattractive ovens from a company they have a special deal with. The worst part of this is no one will help me. No one will listen or deal with me. Go elsewhere for your home services.

We have been renting a home for 7 months whose owners use American Home Shield and have been extremely disappointed and unsatisfied with this company's service, efficiency and respect for its members. We have had several issues in these short 7 months: fridge light went out. The Home Shield repair man came over and ended up breaking the entire circuit of the fridge. We had to rush and move all perishable items to our extra, tiny fridge and he just left it there, broken. Eventually it was replaced by the most basic model, and the owners were very unhappy, having put time and effort into designing their kitchen.

Everything so far has been great with American Home Shield.

Pool pump went out and would have been a costly repair, but since we have this service, we paid $75 and technician came out the next day, took part and order new one, came back and replaced it within 2 days. Very satisfied with service.

It's been great. We've had a couple of repairs lately and the technicians were pretty good. They let us know what they were doing and when they were gonna be here. They were actually here ahead of time, which was good. My wife does the claim submission all the time and it is easy, just a phone call and we get the details so we know who's coming before they get in. The washing machine was the last thing we had and the guys took it all the way down and put everything anew. They didn't wait for the parts to be ordered; they got the part locally and the machines fixed. American Home Shield is dependable that's why we stay and recommend it to all of our friends.

I submitted a claim online to American Home Shield the night I realized that our temperature had dropped in the house and we had no heat. I checked to see if maybe there was warm air coming out of the vents. It was just blowing air and there wasn't any heat coming off of it. I shut the furnace off, turned it back on, thinking maybe I could reset it but it didn't work so I went ahead and filed the claim online and it was smooth. The contractor knocked on the door, came in, went down, took the furnace apart, found the part that was missing, put in a new one, and called it a day. It was quick and easy, and it has been working fine since. Everything's been great. They take care of us every time and I'm really glad we got them.

On January 6th I placed an online service request with AHS with my contract. I received a confirmation email but no call to schedule my service. I called Sears - the identified provider - and waited on the phone for 15 minutes. When I finally got to a service agent, they could not help me because AHS's system does not send over the vendor provider number. So I had to hang up and call AHS. After being on hold for 30 minutes I get a live person and they provide the vendor number. I call Sears back and provide the vendor number to then be told the first available appointment is 2 weeks away, but I can call AHS....YET AGAIN to get a different provider. So once again I call AHS and wait for 20 minutes to get a live person. They call Sears and miraculously they have an appointment tomorrow.

This issue is now resolved. The folks at the call center never called me back, but I had also posted my issue on FB and someone reached out to me the next day and worked to ensure that we got all the benefits that our contract allowed (which was very different than the folks at the call center).

It is January and snowing. I've been without heat in my house for over a week. I called right away and begged them to consider it an emergency. This took four phone calls. Then the guy came out and some part is broken but under warranty. Great. It takes them four days to tell me this and place the order. Then I'm told it could take between 3 and 10 business days to come in. I ask them to expedite it and they say there's no expediting since it's an oem warranty part. Several calls and rude people who are entirely unsympathetic (it's freezing and now I have to worry about my pipes bursting) I find out (eventually) It's going to take another week to get the part in.

My recent claim was for my doorbell that wasn't working when I moved into the home. Submitting a claim to American Home Shield was fairly easy. My mother said she had a good experience with the representative who was very nice and thorough. He explained what he was doing and my doorbell has been working fine since then. I’ve had a good experience overall.

After being a satisfied customer of one full year, I renewed my contract this past summer by paying my premium in full. After three months of paying my bill in full, I received another bill for an additional $50 owed to AHS (this had nothing to do with a service call, just that I owed the company more of a premium for the year). I contacted AHS and was told this was their mistake - I don't owe the $50 and they would take care of it. Threatening letters followed from the company continuing to try and collect the additional $50 from me. After 5 different phone calls with the AHS reps, each telling me to ignore the threatening letters and bills AHS continued to send to me, I recently received a letter that my contract has been outright terminated for failure to pay the $50 bill. While I wish to remain a customer of AHS, they clearly want to terminate my yearlong contract 5 months into it.

Our heat would not come on so it was chilly. We do have some gas log fireplace that we used for the den but it didn’t warm the whole house so I called American Home Shield on the telephone and submitted a request. The contractor that was sent out was very prompt, very knowledgeable, very professional, explained what the problem was and what he was going to do to repair. There was a part of the furnace that was stopped up. He said that that occurs maybe about every five years and he just took something and ran it through there and then stopped it. And it came on immediately and we haven’t had that problem since. I was very pleased. They sent someone out the very next day when they said they would so we were not inconvenienced.

Submitted service request for refrigerator, garbage disposal and stove top (burner). Two out of the three required servicing which was handled in a timely manner. The other did not require any work other than unplug for a 24-hour period which resolved the issue.

My problem started on a weekend; I called them on a Monday. Submitted the claim through phone and talked to a polite and prompt person. Unfortunately, I had to cancel because my son-in-law fixed the problem before the contractor got here. But I've had several calls and I'm very satisfied with them.

My recent claim was for a repair under the sink. I don't go under the sink everyday so it probably started about a week before we called. It took me a minute to make clear what my problem was. Once the rep understood what my problem was, it was straightforward from there. The contractor completely screwed up his reputation, in a good way. He showed up exactly when he was supposed to, brought exactly the tools he needed, and he completed the work in probably half the time I expected. Since the repair, there are no issues at all. In fact, it was a good workman-like repair. I have recommended AHS. I'm paying more than I need to but it doesn't matter. Peace of mind is worth it.

All of the electricity to the bedroom level of my house went out on New Year’s Eve (12/31/2014). This was an emergency because I have medical equipment that I must use while sleeping. I contacted AHS with the service request and was promptly assigned an electrician. The electrician called me shortly and informed me that the earliest they would be able to provide service would be 1/5/2015, 5 days later. I told the electrician that this was an emergency and couldn't wait. They told me that there was nothing they could do, due to the New Year’s holiday and the fact that they don't work on weekends.

My recent claims from American Home Shield were for my oven and dishwasher which were a daily type thing that just happened over time, and my washing machine which was an all-of-a-sudden type of disaster. I called them and they took care of it and sent somebody out. The only problem I have is that to me, it seemed to take a while to get things settled to finally get it done. If something has to be replaced, they had to come out and look at it and then determine if they could get a part, and you have to wait on them to determine if the parts are available especially for a washing machine. But I would recommend them and I’m always pleased with the end result.

We were able to have a response from AHS and from the assigned contractor in very short order. We were pleased that the technician quickly contacted us and arranged an exact time that he would be available to work on our AC repair. He was very helpful by explaining options for fixing the problem at hand. He also had several helpful tips for making our system run more efficiently and checked out our filters to ensure we were in good shape before he left. Great experience all around! We have used them several times for various repairs and been happy every single time!

I did the last two claims with American Home Shield online and the process was easy. It was a great experience. The contractor was professional and showed up when he said he would and had everything done within that time and left. They're very competent - no hassle and no complaints.

We came home from the grocery store on a Sunday afternoon to find water running from the top of the water heater down through the middle of the garage floor and down the driveway. We were fortunate that we had not been gone too long before coming home and discovering the leak. My husband shut the water and gas off to the water heater and placed a call into AHS. We received a call from the plumbing company the next morning. The serviceman was out that afternoon to evaluate the problem and received approval for the replacement that day. The plumbing company was able to obtain the new water heater and have it installed by the next morning. We were really grateful for the quick response from AHS and the plumbing company in getting everything taken care of in such a timely manner. The service man was very courteous, quick and neat in his completion of the water heater replacement. We have has AHS for many years on numerous houses in different states and have always received excellent care.

We have had AHS since we bought our house in May of 2008. Since that time we have had to call regarding our Heat and Air unit so many times that I have lost count. At least twice per year since 2008. I have had to call 5 times since November of 2014 and still have a non-working unit. They are too cheap to replace the unit which is what is needed but instead keeping sending subpar companies out to "fix" the problem. Last Wednesday the problem was "fixed" yet again and within two hours the terminal block and wires were burnt up again. I have a one-year old daughter and because of the poor service of AHS we have had no heat this time for a week. The temperatures are to be 1 degree Wednesday night, and AHS is fine with us having no heat in those temperatures as they are making no effort in fixing the problem. We are looking at contacting a lawyer and are looking at our options to have the matter corrected. STAY AWAY from AHS!

My microwave is out again.....I live alone and travel frequently for work so my microwave gets very limited use.....therefore excessive use isn't the issue. I pay my monthly fee and have paid twice the service fee of $125 for the repair person to come out (the attitude of the unfriendly repair man is another story). I asked the repair man why is the microwave going out every months and his response was "I dont know....circuits are probably bad". I asked if it was repairable, of course he said yes....my next question was "will it go out again" and his response was "yes probably".

It's very easy to submit a claim. The representatives from American Home Shield have been absolutely wonderful. However my dishwasher is not repaired yet. The first contractor ordered a part and then that still did not fix it, so it's not draining. They say it's plumbing. But a new contractor, the plumber, said that the cord sounds like it's out of place and if just get it back in place then I won't need the plumber, which I'm gonna find out about that tomorrow because the person who put my sink in is coming back tomorrow. If it's his mistake, he needs to fix it.

My experience with American Home Shield was excellent.

My fridge was freezing things or they were going bad because it was too hot. First it was too hot, and then it was too cold. I submitted a claim, which was very easy, and the people at GE were great. Now it seems pretty cold, but we've turned it way down and we're gonna see how that works. It's freezing my bananas.

It has been very good so far. My most recent claim was for plumbing and it had been ongoing, and finally I just decided we've got to replace the faucets in the kitchen and bathroom. So I got the faucets and then they sent me a plumber. I just called and she set it right up. And I got a call within 24 hours.

I like American Home Shield but I'm not happy because I keep having the same problems and am getting charged again and again. Last year I called to have my AC fixed. They sent a guy, checked it out, and I paid whatever the deductible was. The AC worked for while but this year, the same issue happened again so I needed to call them again. Someone came out again to look at my AC and replaced a part and again charged me the deductible, only for the same issue to come back after about 90 days. The same guys who worked on my AC before came over and I told American Home Shield I don't want the same people they've been sending over and over. So they sent a different technician who was able to pinpoint the issue almost immediately and even told me, "I don't know why they never told you in the beginning." A part was replaced again and I was charged more money and they charged me the deductible again the next time it happened. I realized that nothing has been happening except that I keep getting charged yet the problem with my AC is still there. I shouldn't keep getting charged my deductible.

My last appliance with a problem was the washer. It's been replaced through American Home Shield and has been great. I've had no issues when submitting claims and have had no problems with the contractor either. I'm very satisfied. They've been very helpful and are a great company to deal with. Customer service is excellent.

We never had a problem with American Home Shield. They always came through for us. We call them and tell them what's wrong and then they contact the people that they contract with to fix problems and then those people are supposed to call you and set up an appointment. I never had a contract issue with them. They were always very professional and they always do a good job. One time we had to have a garage door fixed and it wasn't quite fixed the way it should've been. I had to call back and they came back out and fixed it for good. They didn't complain about it. American Home Shield gives good service.

Our most recent experience with American Home Shield was another fine experience. The well technician was the best and most knowledgeable that we have ever had. He was also very quick to respond to our call. He was professional, courteous and very knowledgeable. I love American Home Shield. They take good care of us in a speedy manner. I am one of their biggest fans and tell everybody about their plan.

This headache began on 11/17/14 with our first request for service to our furnace. I'd like to point out that today is 1/2/2015!! And after hiring a private contractor and only 1 1/2 hours of work, we FINALLY HAVE HEAT! The lack of response from AHS and our repeated complaints about the contractor Rolling Air, have left us disgusted with this company, after having previously satisfactory service. We carry policies on 2 homes and will be discontinuing those policies as soon as I can get someone on the phone! I thought it was very convenient that at 5 minutes till closing on Friday, after being on hold for over 20 minutes, somebody finally answers and promptly disconnects the line. I'm beyond words with frustration!

The actual process in submitting a claim with American Home Shield was pretty easy. I did it online. As for the contractor, I personally wasn’t there when they came out. But from my knowledge, everything went well. But the downfall is the ultimate issue that was there was never fixed. We still have the same issue. I spoke to someone from American Home Shield probably a week after. They were talking about that I would have to do another $75 worth of whatever that thing is that I had to do when people came out. And I thought that was ridiculous, so I was like, “No, that’s okay.”

I am up for a renewal with this company and I will not be renewal. First instance, I had to have a toilet replaced in my upstairs bathroom and it was a regular size toilet. Well, they replaced with a tiny toilet and I thought they were suppose to replace items with the same likeness. Therefore, I will need to purchase a regular size toilet in the future. Also, I had an emergency plumbing leak or waterfall... coming from my upstairs bathroom - jet tub that would not turn off. I called them on a Sunday and was not able to reach anyone but some stupid automated system, that did not prompt me to a 24 hour emergency number. I also put a service call online stating that it was an emergency and when I called the service people to come out to my house right now or else this would be Noah's ark, I got no response or answer. I was not able to turn the main valve off to the water in the house and I needed someone asap.

My husband and I purchased our home in September, and the seller kindly purchased us a warranty with American Home Shield. Several weeks ago our dishwasher started leaking, and we discovered a hairline crack in the tub of the dishwasher along with substantial water damage to the floor, which appears to be long term damage. We called AHS right away, and they sent out a plumber of their choosing, who was here 3 minutes, confirmed the crack, and took a few photos of the crack as well as the water damage. On his way out, he told me AHS would either cover it or not, (which seemed like an odd thing to say), and that the dishwasher wasn't repairable due to the tiny crack.

I have been a customer of American Home Shield (AHS) for the past 14 years. Service was great until this year. I submitted a service request for a broken dishwasher on September 10, 2014. A contractor was sent to my house who was totally incompetent. He said a part had to be ordered. Several weeks later I had to call AHS to find out what was going on. They managed to get the contractor back out with the part. A couple of weeks later, the dishwasher was broken again with the same problem. I had to get AHS to get the same contractor back out to our house. This time he showed up the week before Thanksgiving. Again a part had to be ordered.

It's a hit-or-miss experience with American Home Shield. Normally, it's very good and everything goes smoothly, and I've been very happy with it. But sometimes not.

I had my washing machine where the intake of the water went in not on the washing machine but actually on the valve in the wall. There was a slight leak and eventually, I just got tired of it. I've been putting up with it for a while. I went online and submitted the claim on a weekend so the person didn't get with me until Monday. But he scheduled an appointment right away. I had no problems. The technician took maybe 15 minutes. It was very quick. He told me what the problem was and went about fixing it. And he was very accommodating. He waited for me to get home before he came out. Since the repair, I haven't had any problems. I've only been a member or using American Home Shield for a little less than a year but I've always had good experiences with all of the vendors that they send out and nothing was unusual about this particular instance. I've been very pleased with their services and with their vendor choices.

So it has been almost a month we have been without heat in Missouri winter. We contact AHS and they state they would Send the ticket over to their contractor for a service tech to come. We waited for a week calling and they would say they have sent to ticket over someone should contact us. Then tech finally showed worked on the furnace. It worked for 3 days and quit again. Called once again and they sent a tech in 2 days, said would have to order part. This took a week. They finally came and installed the part. Took them 2 hrs and this was at 8:45 pm they showed up. The furnace worked for 30 mins and quit. This is unbelievable. Do these people they have working for them know what they're doing? So once again we are without a furnace in 20 degree weather - would they live in these conditions.

I have been with ahs for 11 years. Their customer service has fallen to an ALL TIME LOW. Right now I have had an open order since 11/09/2014. I have had 3 contractors that do not know what they are doing or they just will not call back. A supervisor from AHS WILL NOT call you back as I have been waiting for 5 days now.

Happy with the service. Timely, professional, hassle-free, effective on first visit.

We have a recycled pump where you just turn on your faucet and you have automatic hot water and it quit working and we called American Home Shield. They sent someone out the next day and replaced it. I did it online and it was an easy online experience. The contractor called and said he was on his way. He came out and assessed the problem and took all the information down and ordered me a new part. He came back the next day and replaced it. He was very well spoken and did his job great. The hot water heater has been perfect after repair. It was a great experience - easy and efficient.

We have submitted claims to American Home Shield both over the phone and online, and however we do it, it always works great. We were hesitant to sign up because that was a lot of money but we have used it several times, so we think it's gone well. Our latest thing was our dishwasher so we've used it four or five times. We were glad we did it.

To make a long story short... I have been trying to get AHS to have someone either repair or replace my leaking dishwasher for OVER A MONTH. I originally contacted them the Tuesday before Thanksgiving and it is now New Year's Eve. I have taken ANOTHER day off of work and the repairman did not show up as scheduled and will not answer his phone! AHS Customer Service reps have all been friendly, but none of them, including a Supervisor, has actually solved my problem. All the Supervisor did was redispatch out the same repairman that would never return my phone calls the 1st time he was dispatched. I'm beyond frustrated at this point and I'm tired of loosing hours/money from missing work!

I currently do not have heat in my new house during WINTER because AHS's "research" department is slower than any company I have ever worked with. Purchased a house December 19th 2014 and the Natural Gas was turned off the same day from the previous owners (heat was working at that time). December 26th the Gas company tried to turn on the gas but found out that there was a leak in our main pipes. Called AHS on the 26th and was setup with a contractor that same day. This was the only quick response from them. On Dec. 29th the contractor came out and found 8 leaks in the main pipes so AHS put a denial on the service because it HAD to be a preexisting condition and thought that we had known about it before we purchased the house.

I have used AHS for over 9 yrs now. Also referred AHS to 4 other people. AHS service has been great, a few repair men were not too professional though. I did not care as long as they fixed my problem. I referred my 93 yr old mother in law to AHS. We signed her up in summer. Since then, her faucet was replaced and her wash machine fixed. Everything was in well maintained, working condition when we signed her up. Well, her toilet tank was dripping in a bathroom rarely used. No repairs needed to toilet in over 5 yrs. Plumber came, made his opinion the toilet is old and he would consider normal wear. After a few questions from AHS, plumber said AHS denied claim. AHS rep notified me few days later and offered a second opinion. Second plumber said to my face, he also felt normal wear and tear. AHS denied. Spoke with AHS determination dept, she told me "final answer" NOT COVERED.

My heat pump stopped blowing the other day so I filled out a claim online. Within a day or two a local company called me and set up an appointment. When the technician arrived he found that one of the capacitors blew and that the blower motor went bad. I paid my 100$ deductible and he fixed everything the same day and I was thrilled with the service and thought to myself that I was really glad I've been paying for AHS for two years. Well today I was called by AHS and told that the service wasn't covered. Stated that the problem was from a power surge and that it wasn't covered.

There is an electrical short on the junction box. Since the wire goes to the septic system, AHS has denied the claim. The junction box is on the wall and the short is in the box. The contract does not spell out such detail and AHS does not want to repair the junction box.

The oven stopped working and the element was not heating up so I called American Home Shield. I tried to pull out the heating element because I knew all the repairman has to do was buy a new one and plug it in. I thought the element had melted because I couldn't pull it out. When those who came out to fix the oven cleaned it up a little bit, they found out that there were probably some screws that were holding the element in, which I didn't know about. I was afraid that I broke it by trying to pull it out. Anyway, they came, unscrewed it, took it out, and put a new one in. They were in and out in less than 30 minutes.

Filing a claim with American Home Shield is pretty simple. I usually do it online unless I'm in a rush. In such cases, I call them up. My most recent claim had to do with something loose in my furnace. The contractor who came to fix my furnace came prepared and had the right tools and equipment. He got everything fixed that same day. The furnace has been performing fine since the repair. Overall, it's reliable. I can always make sure that I get quick service for whatever goes wrong in the house. I always recommend them.

On Wed Dec 24, I filed a request service for a leak under my whirlpool tub and received a confirmation email on the same day. Was told someone would contact me. Dec 25-28, nobody contacted. Called contractor's number, was told to call back the next day, then the person hung up on me. When the service person showed up, NOTHING was done. AHS said they only covers the motors on the whirlpool tub, and said I owed them $75. So the leaks mean nothing to them? The reason why I contacted them because I have 2 things on my policy list: leaks, and whirlpool tub. I was told by plumber that the water could be collected underneath the tub, damaging the floor, and grow mold. Yet these AHS don't do a thing but suggesting me read the policy while demanding the $75 fee. Then she asked: "what else can I help you with, ma'am?" This is like a slap on the face. I purchased the policy they advertised to cover whirlpool tub and leaks, see how much I'm covered? And they have the gut to demand more money even though their client's need still has not been taken care of?

Our furnace stopped working in December. AHS denied our claim because we didn't have it cleaned twice a year. Who does clean their furnace twice a year? This is not an ethical company, in my opinion.

I moved into an older place with older appliances. I expected that the appliances would start having issues. In four years, I've had to have at least twenty service calls on the many appliances. Most go smoothly. However, last year my stove broke and it took a month (at Christmas time) to get my stove replaced. But mostly, I'm very upset at how American Home Shield has responded on multiple service calls on a furnace that is over 30 years old. As you can imagine, I only use the heater when I have to and every year since I've lived here, we've had to make at least 2 calls per winter. I'm disappointed that American Home Shield has not bothered to replace the old unit after so many calls. We are in a freeze here and my heater hasn't worked for 2 days and I'm being told they can't service my heater until next week. That is unacceptable. The unit should have been replaced. I don't own this place, but I am the renter. So I'm the one who has to deal with the freezing cold every time it breaks down.

Calling them today for the first time for service needed under my contract. Have been on hold for 20 minutes with no end in sight.

Overall I have very pleased with your contractors. The only negative I experienced to date was the issue with the water heater. I did not want to wait for a new water heater. I needed hot water ASAP. When your contractor told me he could not install the water heater on the day he came to inspect, I informed him I would find a contractor that would install a water that day. I was able to contact a local contractor and my water heater was installed on that day. Your office was more than helpful in instructions for receipt of a refund for the expense related to the installation of our water heater. Your customer service personnel are very professional and a pleasure to work with them.

From the customer service person to the contractor was nothing but professional. The service rep was friendly and knowledgeable of the product in repair. He was very clean and conscientious of my house.

My experience with American Home Shield is very positive. I have had a good working relationship with their representatives and anytime I had any situations, they're still very receptive and have taken care of me very well. American Home Shield has a pool of vendors that does their work. Most of them are very, very good. Some of them are a little bit slow but I would say overall it's as good as you can get. I'm a realtor and I sell their products to clients whenever I have the chance.

AMS provided courtesy service and quick response to the request when my AC was out of work during the very hot summer in Fresno.

I normally don't give bad review. But this time, I had very bad experience with AHS. I recently had a leaking problem in the shower. AHS sent a contractor who first replace some parts, and the next day, instead of original leaking problem, it pour water out everywhere and has to end up shut off the water supply to the whole house. And this was happened during the holiday time with friends and relatives come visit. The contractor came again, and this time, he is talking about need to break tile and wall to replace something inside wall, which cost about $1,500. I felt it cost too much, and ask another contractor for the 2nd opinion. And this contractor actually help me fix the problem right away just by replacing parts.

My garbage disposal crashed... it just stopped working. I called American Home Shield to assist in getting it fixed. The plumber came with a garbage disposal... for 30 minutes and $65.00, I received excellent support, professional service, installation of a new garbage disposal and I was back in business.

The people they sent were great. I've had no problems since the repair. It's working fine, I can take a shower again. But I would have liked to have been able to schedule service and all that online. It was a bit difficult because I couldn't do it online because they had limited options so I ended up having to call in.

My experience with American Home Shield was easy and worry-free. I was able to submit my work order online and the contractor called me within a couple of hours. On the day the contractor was to arrive, my problem went away and I was able to cancel the service call with the same ease and the contractor even called me later to make sure I actually wanted to cancel.

This company has given me peace of mind. I have used the service twice now and it has exceeded my expectations.

Tried to get a local contractor to replace 'assigned' contractor. Answer - NO. I live in Colorado. Right now the temperature is dropping to zero. My furnace is not working. Your computer assigned a contractor over 50 miles away. I tried to get a local contractor (AHS approved) to be reassigned - NO WAY. The contractor is going to drive on unsafe icy roads to Castle Rock from North Denver. Why? Because the computer assigned him. I tried to get it changed. I call Georgia. Do they care - NO. I tried to call to talk to a supervisor - YOU CAN CALL BACK and wait another 30MIN. This is not only unsafe for the contractor, but totally stupid. Your call staff said I could do this on Sunday. Check your recordings. I can't believe this. What a waste of time to talk with people who could care less if your pipes freeze in COLORADO while they sit in Georgia. Is this what you call customer service. Is this what I paid money for?

Called to report hot water problem and noise in master bathroom plumbing issue as well. After 2 weeks and multiple calls to AHS since they didn't have a plumber to cover my needs (they claimed) we finally got a plumber out today. Now they want $770 when they told us the hot water would be covered 100% and our noise they never put on system. When plumber came out we had him look. Now they want us to spend an additional $75 service fee when the plumber found the issue on the first trip and we reported two claims on the "system" they claimed not noted. We asked to speak to a manager and the rep told us they would pull the recorded phone call to see .....So now we are "liars". We just want our home fixed. If everything was working we wouldn't be calling and wasting hours on wait time to speak to a rep that claims we are "liars".

A representative called in response to this review and offered to refund the second fee. I am glad they made good on their promise, but it is unfortunate their front line people are not properly trained to solve these problems before they start. As a good faith gesture, I will upgrade my review to 3 stars.

The most recent claim we filed was for the garbage disposal. It failed. Filing a claim was very easy. I just go online and do it, fill in the box and make contact to the contractor locally and they call me back real quick. Experience with their contractor was fine, couldn't be better. Unit is now running fine, perfect. American Home Shield is very quick in getting repairs done. They've been satisfactory. They give superior service.

I will tell you, in relation of a result to its cause the contractor "Metro Air" made it happen in the year of 2014 with an infallible foundation, & by method and dedication my mind is at ease with (AHS) because your customer service always pushed the work order forward with the utmost diligence, which is the chief thing.

The guy that American Home Shield sent out to fix our refrigerator was very good. He was easy to talk to. A good man. He’s a 10. Everything is good now.

My pool equipment quit working and so the repair company came out. They had the part that they needed. It was kind of an electronic part in the unit that they replaced. They did a good job and took care of it and I would recommend that contractor. They came in and got it taken care of, very courteous and knew what they were doing.

We complained about the garage and the electric one to American Home Shield. The electric one is fine, but the garage door they fixed, we are not satisfied. We called the guy that fixed the garage but he’s very rude and he said that, “You don’t have to call me again.” The garage door has a weird sound when were closing and opening it. And we said, “Can you fix it?” He said, “No. We fixed it and it's okay.” We don’t like it.

American Home Shield has been satisfactory.

My HVAC System (air conditioning) stopped working on September 2, 2014. I called American Home Shield; they issued me a Dispatch Number ** indicating Piedmont Mechanical Contractors Inc. (770) 266-4040 would contact me and complete the required repairs. After approximately 9 service calls by Piedmont they repaired a leak in the Freon line, purged the line and filled it with Freon at a cost of $800 plus the customary $75 service call charge to us. The system failed again (2nd time); unfortunately, there was no high voltage power to the outside breaker. This time they sent out Electrical Service Professionals Inc. (770) 760-0011 and solved the issue. Piedmont returns and they replace the compressor unit, charging me an additional $150 to dispose of said unit.

I’m happy with American Home Shield. I have it on both my homes and even though the other one is out of state, they’ve always come through. They were very good and quick to respond. Submitting a claim is easy and I usually have a response that same afternoon. I haven’t had any issues on anything repaired. I’m really pleased with them and I hope they don’t go up in price.

We recently filed a claim for the dryer. It was making noise. Went online, put in for a repair that way, and then the repair place called me the next day to set up an appointment. The technician came, went about his business, found that he needed a part so he ordered that and then we had to wait for it to come in before he can finish. Repair has now been completed. Dryer is not making that noise anymore. We've been very happy with American Home Shield. We renew it every year.

The water heater was defective and they had to put in a new one. The contractor American Home Shield sent was outstanding. I've had them sent out before (our water heater had been replaced, the same one, eight months before) and the young man they sent out is really fast, efficient, polite, and clean.

I contacted AHS on November 22 regarding a non-working water heater in my garage. A contractor contacted me the following day and came out on the 24th to diagnose the problem. He left saying he doesn't have the part to fix the water heater. He'll have to order the part and come back. Never heard from him or AHS again. Therefore, I called AHS on December 3rd to follow-up, but was told they didn't receive any info from the contractor so they will contact him and get back to us.

I've been with American Home Shield for years and always had good service. The people AHS sent to me have always been satisfactory. We've had great service from them since we started with them years back.

Our oven burner holder wore out causing our burner to hang down, AHS sent Sears out to repair, Sears advised us that they no longer made that part and the stove was unsafe as it was to use. They advised they would notify AHS. I heard nothing so after 2 more days I contacted AHS and told them, they said they were waiting on a report from SEARS before they could take further action. I told them it was a hardship on us having our Gemini stove unplugged and unable to use. More days went with no contact so I called again and surprise no report yet from Sears who I had paid $83.00 to as my contract co-pay but Sears said they had to collect tax so $83, instead of the $75 I was suppose to pay. At any rate I replaced our stove out of our pocket for $1199 since it was a double oven and we wanted another one like that. At that point AHS still had not done anything so I advised them to refund my fee for the service call since there was no report and since AHS refused to replace the stove.

My hot water heater went out almost two weeks ago. Called AHS as I was suppose to do. Technician came out to look at it. New hot water heater required. "Ordered" by AHS. Wrong part. Offered a cash in lieu settlement that would not cover the full costs of the new hot water heater. Declined and asked them to expedite. Told it was the holidays and could not do so. Told them that all last week was not a holiday and that I hoped they enjoyed their Christmas with hot water as mine would be without hot water. Then told by the rep that payment would be capped because my heating system is tied to the hot water heater. Nothing wrong with the heating system, just need a new hot water tank. What a scam. AHS never seems to have an issue accepting my monthly premiums on the multiple properties that I have covered with them. They do seem to have a problem doing what they are supposed to do when a problem arises. Avoid these guys like the plague.

We've had several claims over the years. They always came and fixed it. We always paid the deductibles and everything's fine that's why we keep renewing with American Home Shield every year. We recommend them all the time to our friends (whether they take our advice or not). We've been with them for many years but it's always been a good experience.

Save the money. Two visits by incompetent repairman with wrong parts and warranty people want to make it sound like they are all over resolving it when they stone-wall the whole process. Still no dishwasher and the repairman has flooded the kitchen. AHS will make you think they are really working this thing but they don't follow up with repairmen and rely on them to communicate with them. I wish I had 1/2 the money the warranty cost for a year to buy a new dishwasher and hire a real installation instead of this back-door deal AHS has with this "fix-it" guy.

We have called AHS for two problems since purchasing our house in July 2014. Most of the contractors AHS sends in our area seem to be of very poor quality, and I am on the way to feeling they are simply trying to "get your $75 and run". We had a plumbing problem in August. The first contractor AHS sent out told us our entire basement floor needed to be ripped up and the pipes replaced, for thousands of dollars. (Of course, conveniently not covered by the warranty). I didn't agree with him, so we asked AHS to send out a second contractor.

Horrible customer service... HORRIBLE! I have used my contract twice with them now. Contractors themselves are great, which makes sense because they are not employed by AHS. Recently both my washer and dryer needed to be fixed. Guy comes out, I pay him my deductible and nothing is fixed on the washer and dryer. Going to take 10 business days to order parts. Then I will need to wait an additional week to schedule another appointment (first appointment took a week to scheduled, 24 hours as advertised is CLEARLY NOT ACCURATE). From there he said he MIGHT be able to fix the washer but it needs to be rebuilt so it's likely he will need more parts or won't even be able to get it apart in the first place.

The last time I called AHS was because my pool filter was leaking and spraying water whenever I back washed the pool. The repairman from Drips and Puddles was prompt and fixed the problem in about 5 minutes.

The service was provided on a home that my sister and her family lives in and she described the contractor that serviced that home's air conditioner as having gone above and beyond in repairing the problem. He was able to fully explain what needed to be done and was very polite and professional in his interactions with them. Most importantly he fixed the air conditioner and there has been no recurrence of the problem.

American Home Shield is a great value. It gives me peace of mind knowing that if something breaks, I can have someone come out and repair it for a reasonable pricing instead of worrying about unforeseen repair costs creeping up on me. My most recent service call was for a plumber. The business called me to arrange a time to come to my home very quickly. The repairman was running a little late to the appointment, but this is not commonly my experience when using AHS. He did complete the repairs in a timely manner and we have had no problems with the plumbing since then.

Very satisfied with the quality of the workmanship of Air Zone. American Home will be highly recommended to my friends in the future.

AHS states they will pay up to $250.00 to bring items up to code... not true. I had a water heater replaced and the plumber assigned by AHS charged me an additional $245.00 for unnecessary items. My friend is a building inspector, familiar with the house, and said none of the upgrades were necessary. Everything was already up to code. I was charged $105.00 for a permit but Union Plumbing has refused to send me a copy. When I called AHS to complain, all I was told was they would not send Union Plumbing to my address again. They won't because I am dropping their policy.

Setting up the call was a breeze, setting the appointment was efficient, contractor was on time, worked expeditiously and resolved my concern quickly.

Our faucet was leaking. Submitted a claim online. The contractor AHS sent were very fast, very good. I would recommend them.

This process began with AHS on October 5, 2014, and now more than 60 days later AHS wants to haggle about the price of a replacement refrigerator that is comparable to what we had, and say that we would have to pay the excess of over 500 dollars. We should be compensated for the more than 60 days that we have been inconvenienced, lost food twice after the contractors employed by AHS came and said that they had solved the problem. AHS' response was, we don't pay for food. In spite of the various documented excuses that we were told by AHS representatives such as "We will see if we can provide a mini refrigerator until yours is repaired" never happened and to date we are still without a refrigerator.

All work was done to my extreme satisfaction.

We contacted AHS on December 6th (it's the 22nd as I write this) for service on what appears to be a plumbing blockage. A plumber came out within 24 hours as advertised, did some digging around, and confirmed that we had a problem (the stench of sewage filling our house was a good clue). He said he couldn't do anything about the issue until we got the standing water out from under the house and gave us a card for Dry Force. We called and made an appointment with them. When they came out, they said the standing water wasn't enough to need their services and that I could take care of it myself with some bleach and a shop vac. So we called the plumber back, repeatedly, and never got an answer. Another call to AHS. They also couldn't reach the plumber. So they had another plumber contact us and set an appointment for the next day between 1 and 6. I left work early and spent the early part of the afternoon bleaching and removing standing water from under the house in anticipation that this would be the time a plumber actually worked on the problem. Plumber finally showed up at 7. Said he'd been told to give a second opinion and that he would call in a diagnosis to AHS. Again, no work was done.

This company's contract is vague so you HAVE to call their Service Rep having faith they are providing you right information. Nope, they confidently tell you something is covered to be shocked when you have to pay out of pocket. Careful, they will give you the run around (reps and managers who promise to call you back and don't) until you are at your wits' end trying to get your $140 back (in addition to the $75 service fee) so you file with the BBB. This company does not stand by their word. Their phone calls are recorded, for what? Not my benefit and not yours either because they still have a Service Rep telling wrong information. If they listened to my phone call on 11/12/14 they would rightfully stand by their customer and do the right thing.

My washing machine broke on December 3rd. A contractor was sent to my home to "fix" the machine. He barely spoke English and concluded he needed to order parts which take 3-5 days. He came a 2nd time (3 days later), he ordered the wrong part and said he needed to order another part which would take another 3-5 days. He came back a 3rd time, still did not fix the machine and said he needed to order more parts which is, of course, another 3-5 day wait. The 4th time they sent a new tech to our house. He had not spoken to the man who had been there the previous 3 times and said he needed to order another part. However, this man (also did not speak much English) refused to speak to me because I am a WOMAN. Only wanted to talk to my husband.

My fridge is not working properly. Can only find part of the serial numbers so no one will work on it cause cant find right parts. I have been trying for this whole month to get some satisfaction. The first guy they sent out said he thought it could be repaired but that he was not going to do it. But he said it could probably be repaired. Took out this insurance as they have been rubbed off through the years of cleaning. I am coming up on 74 years old and live on $854 per month so there is no way I can buy another.

They're friendly and professional and everything's been going smoothly. They've always come through. Recently submitted a claim for the plumbing. They came and cleaned it out because the rain would collect but it wouldn't drain right off.

We have been with AHS for 3 years and have had repairs such as a shower stem, leaking toilet, a fuse blowing furnace. I realize that when we called AHS to replace the 20 year old water heater we would have to pay out of pocket or some of the updates in the city codes and the like. What I did not expect was to pay significantly more than what our local Home Depot charged. I had to wait 48 hours for repair service - when they did show the contracted plumbers did a decent job of installing the water heater (no complaints there) however, after AHS okayed the repair the plumber told me we had to pay $500 more for 3 valves. He said that they break in the removal of the unit and it is not covered in the plan. I knew that either way he would break those valves so we paid for them but this was my first inkling something was not right with the price.

I recently called AHS for service to my furnace. It took a week for them to come out. The repairman was there and "fixed" the furnace, after he left it broke. My furnace needed replacing. I still have not heard back from them. I am cancelling the contract.

We had a leak in one of our water lines, submitted the claim to American Home Shield on the phone, scheduled an appointment, and they were out in 2 days (If we look at the schedule it was around Thanksgiving so we understood that.) They're good people. They've always been good. As a matter of fact we had the furnace to be fixed and cleaned and checked, which the American Home Shield doesn't cover, and we called the guy who previously did it because he's that good!

Our dryer was messed up. Everything was fine with the contractor American Home Shield sent. Since the repair, the dryer is working fine. All in all our experience with AHS has been fine.

My air condition fan would not work and so I called about that and American Home Shield fixed it within two days. Submitting the claim was wonderful too. The guy was very nice, very prompt. We're very pleased with it. Every time I have called they had sent the nicest contractors out here. They are polite, on time, and they explain what they do. I'm an old lady and they're just very sweet to me. I've been pleased with everyone. They're great. They’re mannerly and clean.

Whenever I've had a claim with American Home Shield, it's been very simple to report and I've gotten prompt responses so I have no issues whatsoever. We had some sort of a plumbing issue. We had a stoppage issue from the main bathroom which is right next to the wall where the plumbing lines come in. There was a blockage there which was opened up. It was just a simple stoppage issue and they got it running and that was that. The contractors they sent have always been very good. In every instance, the people have shown up right away and have been very professional and taking care of things just fine. We have no unhappy instances or anything. They work.

If you're looking for a company with great customer service, this is not the one. I used their automated system to file a service claim for an appliance and they typically send the same vendor as previously which we like because you know who is working in your home. However, this time it went to an appliance company that we were not familiar with so I called customer service to request another one of their vendors that we are comfortable with in our home. I was told that because we used the automated system that we could not request a different vendor so I asked the representative to cancel the order. The representative then told me that she would be unable to place another request for me with our preferred vendor and that if I called back to talk to another representative that they would only be able to open the previous work order with the vendor previously selected by their automated system. This is not the customer service that we thought we would be receiving. Out of all the representatives that we have talked to over the year, we have only had a couple people that provided a high level of service - sad but true. Good luck with your experience!

Once or twice we've had a problem and American Home Shield attended to it very quickly. I called them one day and they came down a Friday and contacted somebody that evening and that person came out the next morning so that was very great for us. I would definitely recommend them.

I've already had some issues fixed at my house. It's been helpful. I called them, they gave me the name of the plumber I needed to get in touch with and then I went from there. I paid my $75 and that was settled. I'd recommend having AHS.

On Dec. 13 I requested service for a hot water heater that was leaking. I was told they only work Monday through Friday even though there was one inch of water on the floor. On Monday I called back and was given an appointment for the 16th. The contractor never appeared. On the 17th I was told someone forgot to enter the information was the reason. On the 18th they assigned another contractor who called me and said he could not get to the job until the 24th and could not get it repaired until the following week. I have never experienced customer service which was so poor including a 30-45 minute wait on hold each time I called. On the 19th I replaced the water heater myself in about 2 hours. They have refused to reimburse me for the cost of the heater because I would not pay another 75.00 for some other serviceman to tell them it was leaking. What a company!!! I am finished with them.

We had a problem with our dishwasher and it just started making noise. We've had it for about 8 or 9 years and started making noise and so I went online and filled out a report on American Home Shield and then I received an acknowledgement and got a call and within a day, the person came out and diagnosed the problem. It was a motor so they replaced the motor and it works like brand new. Our experience with their contractor was good. He was professional, clean and identified himself and I showed him where it was and get right to work and diagnosed the problem right away and went out to his truck, got the new part and came in and proceeded to work. He also cleaned up after himself like he was never there.

AHS is like money in the bank. Each service is handled by professionals. The service contractors call before coming to give their ETA. The techs know their field and knows how to fix the problem. When the issue cannot be resolved, AHS is willing to listen and make sure to allow a replacement. AHS has saved us thousands of dollars in repairs/replacements. I would not recommend that anyone purchases a home without purchasing an AHS plan!

We have excellent experience with American Home Shield for more than 3 years, and always receive very good customer service for our problems the next day. American Home Shield has very good companies working in each field. Recently we asked for Plumbing problem and they fixed it professionally. Thank you.

If you do business with AHS be prepared for the big run around on all requests. The contractor fee goes up every year, this is the check you write to the person who comes to fix your item. Then be prepared to have the contractor tell you that you also need something else to bring it up to code..not covered. In my case I had a water heater replaced six years ago by AHS. I paid $75 out of pocket plus another $75 for earthquake bands to hold the water heater. Fair enough. Only problem is I called in another water heater repair for same unit due to pilot light outage. For some reason they tell me this relatively new water heater needs to be replaced. Ok fine, but also for $350 more they want the drain pan replaced again and the earthquake straps too!! They are brand new and designed to be opened to replace the water heater. AHS is a typical insurance company out to scam consumers. I have spoken to management multiple times and am trying to get the repair done after waiting six days.

I called AHS with a no heat call. 2 contractors contacted me in 15 mins. When I explained the problem to them (a leaky Taco zone valve), both contractors told me it would be at least 24 hours for them to get the parts. I called back AHS to see about getting a pre authorization to use another contractor that I contacted myself, that had the parts in stock. I was told I needed to speak to a supervisor, I explained that I have an 82 year old senior citizen (my dad) living with me. I was told I would receive a call back. 4 hours later, no call back, interior home temp (49 degrees). I decide to have my contractor do the work. I called AHS to find out about how to submit my bill. I was told that without pre authorization, there will be no way to be reimbursed, and then I was informed that it takes 24 to 48 hours to have a supervisor respond. I should have been informed of that fact when I asked to get a call back. A complete waste of my time and money. I was met with rudeness and no compassion. Last time I will ever consider doing business with AHS.

My experience with AHS has always been good. There was no problem at all.

It was great, the appointment was easy to set up, the guy arrived on time, looked professional, was friendly and knew what he was doing. Got our problem fixed fairly quick and explained everything so that I could understand.

I made a phone call about my problem with the furnace and they contacted a contractor who called me the next day. He was excellent and showed up on time. It's working a lot better since the repair. I've been impressed with American Home Shield.

We discovered, with the help of our pool company, that there was a problem with our pool heater. We reported the problem to American Home Shield. They sent out "their" chosen repair person. He told American Home Shield that a sprinkler head was the cause of our problem. We were denied help from American Home Shield. We asked for a second opinion because that section of the sprinkler system is not even turned on nor did the repair man ask or prove that it was turned on. We were told that there was not another company that could come and give a second opinion nor could they take any information from the reputable pool company that we use.

I would say that it is a great value for the money you save on each call out. I have yet to go a year without needing to use it for something. A Definite Must for any Homeowner.

I filed a claim with American Home Shield and there is no hassle and no problems when filing claims. The claims representative was very professional. The contractor was very helpful and very informative and we talked the whole time.

Our washing machine developed a noise and vibration. We contacted AHS and they scheduled an appliance repair company to come to our house and fix the problem. It was quick and effortless.

Our experience with American Home Shield has been good. We've had good people coming out. As a matter of fact, A to Z Appliance recently did a thing on our washing machine and they came out right away. They had to order the parts and when it was in, they came right back. They were very professional and very mannerly. I'd refer them anytime. My only comment and the only issue I have is sometimes the contracts that are referred--they give the number and everything, don't always come back timely. Other than that aspect, everything else with American Home Shield has been good.

All requests for service were answered promptly. Contractors always showed up on time. Service was done quickly. Only two times was I not happy with the response. A cracked leaking tail pipe on a sink was not considered to be under the contract and I had to repair it myself. The dishwasher is very rusty and some of the rack pieces are gone and won't hold dishware. I realize it's not an operational problem as such but basket should be replaced.

After purchasing a home, I rented it to tenants for a year prior to a job transfer. The sellers offered a AHS Home Warranty as part of my purchase transaction. When preparing the home for the tenants I noticed a leaky toilet in the Master Bathroom which we had missed during the walk-through for our purchase. I called AHS, and they were very helpful in arranging a local contractor, who quickly and efficiently corrected the problem. Overall, it was a very good experience. It was easy to arrange service with AHS, and the contractor delivered everything we expected.

We called in for repairs and were treated with utmost respect. Services was sched. and repairs done in timely manner.

The most recent experience was very good. Our hot water was not working properly so we called AHS. They sent someone out to us the next day and that contractor was very courteous. He was also up front in letting us know that he was not the right person for the job due to the type of system we had. Without missing a beat, the contractor let AHS know and another contractor was dispatched. The second contractor arrived quickly and was able to diagnose the problem rapidly and had a solution for us almost as fast. Great customer service, especially in the hand off between contractors which could have been disastrous.

Our most recent experience was very positive. Our heat pump suffered a clogged condensation output. I placed the call to AHS and we had a technician at the house within 24 hours. The technician was able to correct the problem and no more water leaking out of my heat pump collection tray.

I can sleep at night that AHS stands behind their warranty, and service providers.

The problem started with my heating unit two days before I filed my claim. They called me within the next two hours. A gentleman came out the following day and had it working in a matter of 20 minutes. The heater is working marvelously. I love American Home Shield. Being in real estate, I’ve used them consistently for the last 30-odd years. I’m crazy for American Home Shield and there’s no doubt about it.

My experience with American Home Shield is good.

Definitely happy with AHS. I called in a plumbing stoppage to AHS a month after moving in. They dispatched one of their vendors, who came to the house and said he couldn't find the stoppage, his opinion was it was outside the house on the way to the sewer main. He said he would call in to AHS to authorize a further inspection and get back to me. He never did, but AHS then sent a letter saying the claim was denied as it was outside the home. I called another plumber and on my dime he camera'ed the pipes and found the stoppage inside the home, in the lines under the concrete, not the sewer main going out. The original AHS vendor never checked these locations.

American home shield is more or less a waste of money. Furnace failed from cracked exchanger because they said there was rust showing. Didn't see rust when we bought the home, so it's obviously just happened since it got cold. Tech came out and didn't even try to get it to run. Said they wouldn't cover the furnace with the warranty. Waste of time and money.

I mostly do everything online when I make a claim with American Home Shield. Usually someone gets back to me or they give me a phone number I can call if I’m in more of a hurry than waiting for a response. The contractors were all fine and they came on time. I even had one come in what seemed to be his after-hours. He said he was still in the area so he asked if he could come and I said yes because the washing machine wasn’t working. AHS is a good backup. I would recommend them.

I notified AHS about a washing machine and refrigerator that needed repairs. They responded rapidly by having two different repairmen schedule the repairs. They both came on the same day and completed the repairs in a minimum of time. My only expense was the service charge and I was extremely satisfied with their professional service and clean up afterward.