American Home Shield Reviews

Me and my wife moved into our new home in 2009. I was searching for a warranty after my new home warranty expired and AHS came highly recommended from several coworkers and I have had great service on all my repair calls, thanks. I will continue to be a customer.

We had no previous problems and then in just one day, the house was hot and it wasn’t cool enough. I got online to American Home Shield and pushed the button that they told me to and put down answers where he asked me to and it was so simple. Kevin, the contractor, was topnotch. Since the repair, the air-conditioner’s performance was perfect. I'm staying nice and cool, and in Arizona that’s important. I've always had good luck with American Home Shield. I continue to give them my money every month and I don’t mind doing it. I have recommended them to people.

I have never been so unhappy with a company as I am with AHS. The repair people for both plumbing and HVAC issues are the lowest of the low bidders. When AHS assigns a company to you, check the reviews for them online, and if not good ask for another company. Ask about "Cash in Lieu" if none of the contractors rate well for your area. I ended up having to replace AND PAY FOR my HVAC system after AHS contractor broke it then lied to them. It wasn't until 2 weeks after I cancelled my policy that I had PG&E come out to check my heater that PG&E capped it off as hazardous. The house was vacant and the last people to touch the system was AHS Maintenance guy.

I contacted American Home Shield on Monday about a water leak under the slab of my 22 year old house. The earliest the local plumbing company they contract with could be at my house was between 2:00 and 5:00 on Wednesday. At 2:30 on Wednesday, I hadn't heard from the plumber, so I called. I was told they would have to reschedule me for between 10:00 and 1:00 on Friday. Finally, around 11:00 on Friday, a plumber showed up. After tearing out large sections of my wall, scratching his head, and general indecisiveness, the plumber said he would have to come back the next day (Saturday).

Purchased home with AHS Warranty. I had emergency plumbing problem - sewer backing up into home. AHS couldn't find anyone to come. 5 phone calls & 22 hrs later AHS still searching for plumber - but we can't live in hazardous situation any longer. Requested authorization to call our plumber. There was no consideration of situation we were in. That's how they make their money. No one can wait for emergency repairs, so you pay out of pocket, for peace of mind - which cost AHS nothing.

My AC quit running several months ago. I called American Home Shield and explained to them what had happened. They told me that within a few hours I was supposed to get a phone call from the contractor that was gonna come out to find out what the problem was. The claims representative was very cordial and very nice. The contractor was also nice and very informative. He explained to me everything that was going on. Since this has happened before, I kind of had an idea what my problem was, so when he came out, he told me what he was going to do. He put in the new piece that had failed, and once he did that, everything worked fine. The AC has been great after the repair. I've had very good service with American Home Shield. They were very nice, attended to my services almost immediately, so I've got no complaints. I've had good service and I'm very pleased with them. I haven't even considered going with anyone else. I'd even recommend them to other people.

We've had quite an excursion, three things happening. Our refrigerator had to be replaced because they couldn't find the parts for it. So we got a new refrigerator. The guys were just awesome, I have no complaints. And then after that, the pump on our well decided it was going to quit, and we got that done. In the meantime, the biggest problem that we had was getting an electrician because our fuse box outdoors, the 200 amp, was gonna blow. The claims representatives were really good. They did what they had to do - no problems whatsoever. After the repair, the well pump and refrigerator were good, but we did have a problem trying to get an electrician because electricians are always booked, but we found one that we got ourselves. Other than that, things went really good. American Home Shield is very, very outstanding.

I went on the internet AHS site and filled out the request questions. On the same day AHS contacted me by e-mail, with the contact info I needed. The next day I received a phone call about my dishwasher repairs needed. That afternoon it was fixed. The service cost is less than the repairs.

I was doing my laundry and the washing machine wouldn’t drain. My wife called in and told them what was going on. Then they called within 24 hours to schedule a repair time. The contractor called and scheduled up a time. When he arrived, he was on time and knew what the problem was. And he did his work and was gone. It is working fine now. We're pleased with American Home Shield and haven’t had any complaints. We just wish that the premium wouldn’t go up so much. Other than that, everything is fine.

This was a horrible experience and due to the company that AHS hired to do the work I had to buy a window unit and live in one bedroom during the summer time in South Texas after my A/C stopped working. Twice they came out to "fix it" and twice their attempts failed, but every time they came out they demanded another co-payment, FOR THE SAME REPAIR!!!!!

I contacted American Home Shield in October about my heat not working. A month later, and many phone calls, my heat still does not work. They sent out a contractor who misdiagnosed the issue. After which, AHS sent them out 2 more times, each time a failure. The last time the contractor informed me that he will let me know what's next. After not hearing from them, I call American Home Shield to find that they have closed the case prematurely, no one letting me know.

Initially, my service for my stove was not fixed by Thanksgiving. Needless to say, I was very upset. However, American Home Shield replaced my stove to minimize any further inconvenience before Christmas. I would recommend this company because they handled the situation and made sure my family and I had a good holiday.

Our recent claim with American Home Shield was for our dishwasher. The springs in the cable wire had issues. The door squeaks when we open and close it. My husband submitted the claim and talked to somebody. When the contractor came and he looked at the paper and said that we have a charge of $75 because we have American Home Shield, it worked for us because it would have been $250 if we didn't have them because he had to come back twice. The dishwasher is quiet after the repair. Everybody should have American Home Shield because they basically cover all of your appliances. It's wonderful.

As a customer for several years with AHS, I've always felt that I am treated fairly and in a professional manner. And most times the contractors assigned have done really good jobs of fixing and/or replacing broken systems. If I was not completely satisfied, AHS worked hard to resolve my concerns.

Everything's been very good. I’ve recommended them to my brother.

Been a customer with AHS since 1994 and will remain a customer for many years. I just love this Company.

I've been here in this house for 11 years and when AHS came out, they looked at my appliances. They tried to service those things but it wasn't no good. They said "We're gonna give you a much newer set" and they did. I had two services. I have one silver washing machine and one for my stove because the burner went out so they had to order a part for that. It was a great experience. They just like easing result complementarity. I truly got the expectation of a satisfied customer. My family has been using American Home Shield for over 10 years and we're very happy with the service. They're very professional.

I went in to take a shower in the morning and noticed that the shower was leaking. I submitted a claim with American Home Shield and although it was fairly simple, I'm not real happy with any automated system when I can't talk to a live person. The contractor that they sent out was excellent. He told me exactly what the problem was and the three options we had if he was going to try and it didn't work which I was thankful it did work. He had seen it before and he was very knowledgeable. The shower has worked perfect since. Over the past three years, I had been real happy with American Home Shield. They've replaced the air-conditioning, heating system on the house and have fixed leaky hot water heater. They also fixed my kitchen sink that was leaking. I have had great success with them. Overall, they're great to work with.

Fast, on time, courteous, excellent service.

I am writing this review because I am the midst of attempting to work with AHS on a hot water heater ticket we opened on 11/10/14. I have made 8 calls to AHS and still cannot reach someone with authority and common sense. I have made 5 different requests to have an upper management supervisor contact me to discuss my issue/complaint. I made two different calls yesterday and was told there was a 24 to 48 hour call back window for one to call me. Here I am past that time frame and I have still never heard from one. We are in our 7th year of having an AHS warranty and have seen the highs and lows of dealing with them. Most of the issues we have experienced are due to the shoddy/rinky dink contractors they tend to use.

You sent R&R Electrical All Star to my home on Nov 12. The repairman said he had to order a small part or a new garage door opener and he would be back the following week to complete the repair. Two weeks have passed and nothing has been done. I have called and R&R told me the part was there Nov. 19 and the repairman, Mike, would call and make an appointment and complete the repair. Nothing. I called R&R 4 times, AHS 4 times trying to get this job done. Nothing. I ask if AHS would send another company to repair our door. Nothing. I want this job done immediately. I pay you approx. $765.25 a year. I expect better service. I am tired of excuses. Please send a garage door company - someone that knows what they are doing. In fairness I must say this is the first real problem I have had with AHS in 6 years.

Our fridge went out on November 13 and we placed the 1st service call to AHS on November 14. We had 3 repair services come in on different dates which we are still with the last one who is Ramb's Appliance. First of all I cannot believe that a refrigerator is not considered an emergency to have repaired. This is not like my washer or dryer is out and I can do without it for 3 weeks. First person to come in looked at it and did nothing. Second person to come in said it has something to do with the freon leaking as well as the temp control which is what I originally had told AHS because of a gas like smell in our home. Third person came in and fixed the temp control, but still stated that we needed a compressor. Mind you that the compressor and temp control was changed in 2012. Here it is day before Thanksgiving and they will not return until next Wednesday. AHS sucks and I will not renew my contract in the coming year. I'm sure they will be having a good Thanksgiving.

One of our plugs on the system wasn’t working so I contacted American Home Shield. It was a positive submission. Unfortunately, the company that they assigned it has a central dispatch out of Orlando. They were very poor. They lost the records and claimed that we called them. It took multiple times to get a hold of them and it took so long that we had to call back a couple of times. The contractor that arrived did a great and fantastic job. The outlets are working fine after the repair. American Home Shield did a good job for a fair price.

It’s good to have American Home Shield. The only thing is, it takes a while for them to get it done. If they could get it done quicker, it would be perfect.

My washing machine is acting up and I called American Home Shield. Reps got me helped right away. The contractor was respectable and he asked me a few questions, when did it start and all that and I told him and he said okay. And then he took a look at it, and he fixed the problem. Since the repair, washer has been great. I’d recommend American Home Shield. Since I have them they have been right. All the problem that I had and I told them, they didn’t give me no problem. They didn’t give me no hassle. “Just hold on, we'll be contacting you the next day or the next 24 hours to get your repair fixed," and then that’s it.

I was having problem with some outlets that did not work. I called American Home Shield and they did send an electrician out and he fixed the problem that day. I was so surprised. I’m glad I got it done. The electrician was very polite and very courteous. He chased it down to what the problem was. One of the outlets had it short and because it had short out, it affected the others. He knew what he was talking about and he checked the connectors and the rest of the system. That experience was very good and I appreciate it.

My air-conditioning wasn’t working. When I called them up and suggested a contractor I do know that’s reputable, they said, “Well, they’re none on our list. But we do recommend Day's heating and air-conditioning (which was out of Cape City, little further away).” So I said, “Okay.” In the end, I’m very pleased. They were very professional people. They did a really great job. They even found out part of the work was already covered under the warranty of the air-conditioning itself. They went the extra mile for American Home Shield, because we had no idea that part was still under warranty. So it was a very pleasant experience. Very well done.

Most recent issue is the kitchen trash disposal and this had happened multiple times and I don't know how it was between American Home Shield and the subcontractor but there are lot of room for improvement for communication and coordination. The contractor just show up without calling the resident. In this case, it was my tenant. Fortunately sometimes, people are there; sometimes they are not which only delays the whole process. On top of that, the first contractor took their own time to show up even and then it took almost 7 days, nothing happened. I called my tenant and said, "What happened?" She said, "Nothing."

The tech called as he was on the way. He arrived within the time promised. The job was a simple one (a shower faucet cartridge replacement), but offered some problems with scale build up. I'm glad I didn't try the repair myself. The tech knew what to do. He did it rapidly and got the shower working in short order. I was pleased with the service. The correct part was available and the job was completed with no fuss.

I submitted a claim for my oven yesterday. It was not working at all. Prior to that I made a claim for my washing machine door. It’s the front end loader and the hinge. I called in, was my first time, and they had someone call me back very quickly and then they came out the day over the next day. Everything went very smoothly and everyone was very kind and I'm very pleased with it. The contractor was very explanatory with things and helpful and quick. It’s been a great experience. It’s very helpful to us in our new home. I'm very thankful for it and I'm glad that we have it.

I love the peace of mind of having American Home Shield protection. Most of the contractors we have dealt with have been wonderful. The only downside is they don't offer emergency service for things. If the heat or ac is out, it would be nice to be able to pay maybe $25 more for an emergency service.

I recently submitted a claim with American Home Shield for a plumbing issue. The water heater was 17 years old and the plumber said something about having a lot of sediment in it and it wasn't heating right, it was leaking and it was shot. The claims rep was very nice and helpful and the contractor was fabulous. Everything was fine. I've been really, really happy with everything so far.

I've submitted a claim for an air-condition in June or end of July with American Home Shield. The person on the other line was very helpful and when I told her it was somewhat an emergency because my mother is 92 years old and the heat was a lot of problem, she set it up for the following day instead of the following week. The contractor was very good. He explained what could be wrong and looked at it very carefully, went through every step and told me exactly what he was doing and told me exactly what's needed to be done. I've gotten good results submitting a claim with AHS. They're very nice to deal with and very understanding on my mother's condition.

Mr. ** set us straight! We'd had another furnace guy do a "special inspection" of our furnace, and we were left with a long list of expensive-looking needed repairs and questions. So we put in a claim for AHS, and Mr. ** called the same day, and came over a few days later. He was friendly, relaxed, and talked with us at length about our questions. Turned out, some repairs were needed to correct the initial installation of our furnace to bring it up to code. He said he'd make up a bid for the necessary work, and left so we could decide what to do. Next week, he gave us a reasonable bid and we scheduled the work. No drama, just getting it done. Thanks, Mr. **!

The dishwasher needed to be replaced. I submitted my claim to American Home Shield over the phone. It was nice and easy. The contractor came out probably six times. The first couple of times, they came to look at it. They weren’t really very easy to deal with. They didn’t know what was wrong with it. My son ended up taking it apart and figuring out that there was a part that was burnt out. The part wasn’t available and there’s a replacement cost. I had to pay a little bit more money because I wanted the stainless one but it was a great option. I love the whole experience. Having the insurance was great. I am very happy.

Repairs were done to the stove and AC unit.

Had a plumbing problem and it was taken care of.

My last claim was for a shower that had a leak. I submitted my claim over the phone. When the contractor first arrived, he wasn't able to fix the problem. He had to come back and brought the owner with him, and they were able to fix it then. I'm glad to have American Home Shield.

Our warranty was sold to us by our realtor as covering the cost of replacement if any of our main components of our home went bad. This included the water heater. We called to make an appointment because we did not have hot water. The company they sent couldn't make it out for 4 days. Once they arrived the repairman said it was a heating element. 'Fine' I said. Except the heating element was so corroded the repairman had to jar and hit and pry at the water heater for the element to come loose. $75 later and we had hot water....for about 3 days until the water heater started to leak.

On November 7, 2014 we placed a call into AHS regarding our water heater leaking all over the floor. We waited 5 days and no call back. We called again. We waited another 7 days for the plumbing staff to show up with no equipment to replace the water heater and no estimate of when they would be back to replace the water heater. We called again today and finally got the plumbing people to commit to showing up tomorrow to replace water heater, however, now the pipe has split as well. We have been waiting 3 weeks for replacement of water heater and now to get the pipe fixed as well. Our wall is wet as well as my kid's room. On the other side of wall, has mildew now on the carpet.

My latest AHS claim was for our air conditioning unit downstairs. It wasn't cooling. There was a Freon leak in the coil. The contractors who fixed my unit were really pleasant. The first one who checked it thought he found it, but he only found one little part that was leaking. There was another one, and he didn't find it. The second one who came was very thorough and actually removed the whole coil, and there he was able to find the other somewhat "hidden" part that was leaking. Both contractors were from the same company and they weren't upset that they had to come out twice. In fact, they were very pleasant about it. Since the repair, my unit has been working just fine.

We moved into an older home recently and the water heater was having some problems. I called AHS they had a plumber out right away to fix the problem. I have been very pleased with the service I have received.

Timely response and quick service. Contractor also showed us how to correct the problem ourselves in the future.

My contractor called me back promptly and came out to do repairs quickly. Sometimes it takes a few days, but this happened fairly quickly. I was pleased because both toilets were running water, costing me more money!

Almost a month ago, my sink started leaking. I called American Home Shield and made an appointment online. That same day, they emailed me back. The contractors who fixed my sink have been here four or five times and they were great. They came and fixed it, and there has been no problems. I've been with American Home Shield for about three or four years now. I have nothing bad to say about them. If I had, I wouldn't renew the contract.

Seems like my issue is very similar to some of the other complaints. Signed up with AHS, filed a claim for my clothes dryer, took a day off from work to accommodate a very inconvenient service calendar. Technician finally showed up and diagnosed the problem, ordered a part that was delivered the same day, said he would be back to fix and I have not seen him for 6 months. Made numerous phone calls, left messages, spoke to reps but nothing and finally gave up. The only contact I have had with the company is letters requesting payment and collection notices threatening collection enforcement - for what?? Just left a message with a rep today 11/25 asking for a supervisor to once again call me back. She was reluctant to take the message, choosing to focus solely on my bill payment. More worried about getting their fees than actually fulfilling their responsibilities.

We had an electrical problem occur in our kitchen where the GFCI plugs stopped working. To be fair and in full disclosure, we had an outlet *moved* 6 inches (not rewired, not added to, etc), so we assumed this was the problem, although the plugs worked fine for several weeks after the work was completed. The contractor showed up while just my wife was at home, and spent nearly 3 hours poking and prodding, looking at the plugs and checking things. He then announced the problem was the new wiring wasn't up to code and he wasn't responsible for fixing it, as it would require tearing out drywall and replacing wire. My wife let him know that no new wiring had been installed, and he apparently became belligerent when she called him on it, saying things like "What do you want me to do about it?" and "Do you have any suggestions?"

We’ve had American Home Shield for years and years and we have been more than satisfied. We’ve had it on several different houses. Right now, we have it on two houses. So overall experience with them over time is great, but right now, it's not good. More than a month ago, we called in our refrigerator’s icemaker because it wasn’t working. And three times, Sears was sent out. They ordered parts, and they ordered parts, and then they came last week and they said there was nothing more that they could do. It’s making ice but sometimes it doesn’t put out the full pieces of ice and it doesn’t put out crushed ice at all. And so I called it in again on Friday and I spoke to someone named Win. I said, “I realized it was Saturday but I wanted to make sure that I called it in.” And she said that she would look into it and get back with me first of the week but I haven’t heard from her.

My stepdaughter recommended American Home Shield to me and we had a great experience to begin with. I didn’t have any difficulty in submitting a claim, I had a quick response and the representative was fine. The work of the contractor was done within reasonable amount of time. He apologized because he had to order a part but that was not a problem for me because the machine is old and the part came within a reasonable amount of time. The performance of the machine is fine after the repair but I just need to get a new washing machine.

I've had a number of claims submitted to American Home Shield. Two, in particular, filed the most recent. Sort of spanned each other. The service provided by the contractors they've sent out had been both positive and negative. The positive went very, very well, very smooth and the contractor did exactly what he said he was going to do. The other one which involved my dishwasher did not go so well.

My air conditioner was leaking from the bottom so I called American Home Shield and submitted a claim. The representative was good. She was very pleasant, smart and she helped me. The contractor was Parsons and I've always liked them. They've always come out and do a very good job. I've never had any problems with them. When I explained what was going on, they knew right away what it was and came out and fixed it. My air conditioner has been working well since the repair. I had lots of good things happen and AHS has been very helpful to me. We're saving a lot of money. We have been successful with them, with the people they've sent out and with talking to their people.

I called AHS on Emergency basis for my hot water heater on Nov 20. They never found anyone to come out that or even called me back. I had to call plumber in their network who said he would come out the next day. He came out and determined we needed a new hot water heater. He also let me know that there were $300 in 2 permit fees that were not covered. I am not a novice and knew this could not be accurate. I called the town and was told he only needed one permit to do the work and it was $25. I brought this up to both the contractor who said he did not want to discuss this and an AHS supervisor who told me that is the way it is!!! They are knowingly employing crooks. Furthermore the contractor said if I got the cash and lieu and paid then I would not need to pay the permit fees. Furthermore I was promised by a supervisor on Nov 21 that the cash in lieu Sept. would contact me by the latest Monday Nov 24. I called 3 times with no luck getting a $ amount. This is horrible especially as it is cold and my son is already sick from no hot water.

American Home Shield is very satisfactory. There have been other times where it has not been satisfactory but the particular service provider that was sent out this time was efficient, knowledgeable and they did what they were supposed to do.

Submitting claims with American Home Shield is great and they're easy to work with. The representatives have been great. Scheduling has been wonderful and they usually call for a follow-up. However they have been out three times to try to fix my ice maker but were not able to repair it. The product itself is the problem.

I filed a claim with American Home Shield last week for a whistling sound when the dryer turned and it would stop and then it would go again and it just seemed like it kept getting worse. Then I noticed some black spots on my clothes. Submitting the claim was went very smoothly and the contractor that they sent out was very nice. When I explained it to him, he kind of knew what was wrong with it right away. Then he showed me it's the bearings wearing out. I guess some of it was breaking off so he kind of showed me in a paper towel what it looked like and that they had to order the part. They have yet to repair the dryer. The rep called me and set up an appointment. They have to order the part and it will be five to seven days so we've got an appointment up for Thursday. So far, our experience has been great. It's just been very smooth. No problems. We recommend AHS.

We had previously had trouble with a septic tank and then called and we paid more on our policy to cover this if it ever happened again. Well we had another problem so we contacted American Home Shield. We were told they only do it for one year and then drop the coverage. We were never notified about this or told then when we paid the extra to have it covered. If you choose to use them look for every possible loophole that they could possibly find. I believe this company is deceptive and not a reputable company. We tried to rectify it but we could never able to get to a supervisor. Beware!

I'm very satisfied with American Home Shield. There was an experience when I first had them years ago that I wasn't happy about but it seems they've improved.

American Home Shield is great. I have been with them for decades. Many times the contractor sent out gives advise on how to prevent the problem from recurring or how to get better use of an appliance or better service. I like the personal touch that the repairman provides. My experience with them is all positive and I have recommended American Home Shield to other people, to renters and other property owners.

We submitted a claim with American Home Shield for our air-conditioner. There was no problem at all. Our interaction with the reps went well and the service guys came out fast. They did a good job fixing it. Everything has been good since the repair.

Our air conditioner went out over the weekend and we called AHS Sunday to request service. Our request was sent to a company who could not service our A/C until Tuesday. AHS had sent out a different contractor for the same problem in August and October. I contacted the contractor who AHS had sent out the previous times to see if they were available and they were available to service us the same day. I called AHS back twice and both times asked if they would change the assigned contractor so we could get service sooner and both times AHS refused stating it is their choice who they send out and they don't care if I get service today or tomorrow as long as it is within their time frame. We have 2 toddlers at home in south Florida heat and AHS is on their own schedule.

We hadn’t been getting a good water flow out of our bathroom faucet and the screen needed to be changed but we could not get it out. So I called American Home Shield. It’s easy to submit a claim. The representative is fine. I also asked them to check my kitchen faucet because it had been leaking in the back part and it had stopped and kind of sealed itself up. They didn’t want to take it apart because they said it could cause more trouble and the faucet I have in the kitchen is one that’s hard to replace. They said to just wait and if it starts leaking again to call them back. The only complaint I have is last year when my ceiling fan went out, all they wanted to do was replace it with a cheap fan and I wouldn’t let them do that. It’s a very expensive ceiling fan and they could get parts to fix it which is what I wanted. Now one of my other ceiling fans needs work on it but there’s no point calling them because they won’t do it.

We've contacted American Home Shield about some plumbing issue in the past few months. Our shower was leaking even when we didn't have it on when turning on the tub. Water was leaking from the shower head. The representative had always been very helpful and provided very prompt service. The service guy that came had to make changes and get a part because the house is a little bit older and the modern parts don't work. He came back and took care of that. Everything has been fine and so far we don't have anything else involved in now. We've had American Home Shield for quite a while now and we've always been very pleased and delighted with them. We've told friends that they need to look into getting AHS service.

My experience with American Home Shield was good. The contractor came in and I told him what the problem was then he just got up here and fixed it.

I got five properties that’s being protected by American Home Shield. It was suggested to me by my insurance agent. So far, it’s been positive. They've responded, but the only thing is that when I file it takes another day. I wish it could be done in one day. But they come in and they do the job, which is good. In fact, I've recommend them to my friend as she bought for her house.

Everything has been great with American Home Shield with our claim for the washer. The only thing is it takes time, it doesn’t happen the next day. We’ve had to take our clothes and wash them. They have done everything they could, getting the parts and people up in our home. They’ve been great about it and they all worked on this washer and it’s been a great washer. I’ve had it for three years and over time, it just wore out. It worked about three loads and it’s down again. They emailed my wife about sending us a new washer. We looked at it and it was fine for us. I’ve talked to a couple of people that asked me about it and I definitely refer the company to them.

I had a dishwasher repaired. The contractor sent for the part, and then brought it out and installed it. It works well.

Submitting a claim to American Home Shield was easy. The contractor they sent was great. About three weeks ago, he was supposed to be checking to see if something is covered on the warranty and I was going to hear about it from American Home Shield which I have not yet. So he was good but I think Home Shield might have dropped the ball.

I went to push the garage door and it won't go up. It was ruined. I submitted my claim through an automated system and it was very helpful. Representative from American Home Shield called me back in a prompt manner. It wasn’t that long when they called me back and have an appointment set, and they came out. The guy was really nice. He fixed the door and I’m very happy. Door is working excellent.

It was because of the extreme heat that was in Georgia that we submitted a claim to American Home Shield. It was easy and they came right out the next day. I’ve had no problems since, except that the unit is over 25 to 30 years old. But performance since the repair was fair.

We are happy we have the American Home Shield home warranty service. Before we had a couple of items which the store had a little bit of problem. They changed a burner then some other issue and we recently had the garage door opener problems. They came to fix it and they did good. I'm happy with American Home Shield. They're fast and they did a good job.

My most recent claim happened about a week ago when my washing machine was not draining properly and I called American Home Shield for that. I've had them for a while and there hasn't been a problem. The contractor they sent out was very cordial. The guy was very professional as always. I've used Greenway in the past and Greenway was the service technician that came out and it was still good. The performance of my washing machine was excellent after the repair. Everything was good to go. I just hate the $75 flat service fee. I wish it was $60 or $50. Other than that, I don't have any problems.

The leaking started about three days before I called American Home Shield. We hadn’t had problems with it before of any magnitude. They listened and put the data and were very accommodating and said that somebody would be contacting me and that happened quickly. The contractor arrived at the date and time they said they would. He came in, looked at it and replaced the unit. We just joined about six months ago but my sister has been a member for a long time. I was very pleased with the response and how quickly the things were done.

American Home Shield has been good so far. I have no complaints. They've been timely in getting back to us when we put in a request.

The fans quit working. Submitting a claim to American Home Shield was okay. The first time I did by phone because the computer was a little confusing, but this last time I did it online. The contractor did a good job. The one that they’re sending out for my latest claim can’t get here until November 6. He said “Can you wait that long?” I said, “I don’t have a choice. My stove and my refrigerator both need work.” We haven’t had much problems with American Home Shield and it has worked out well.

There were no problems filing the claim to American Home Shield. It was very easy. I had two different technicians come out and they were very helpful. Since the repair, everything is working fine. I really want to praise the technicians. The representative on the phone was very helpful but the technicians did a great job. AHS is excellent to deal with.

Submitting a claim with American Home Shield was good and easy. Everything was very good with their representative. The experience was painless and the repair was very good.

My daughter turned us on to American Home Shield and we love it. Whenever I call customer service, they are always really nice and professional.

We had some issues with our garage door opener going up and down, then it just completely stopped. I was in the car at that time so I called American Home Shield number and submitted a claim. I was in a rush and it was easy especially because they have multiple options. The contractor was great, very nice and very professional. He was very thorough, explained everything about what went wrong and how to prevent it. Everything is running fine since the repair.

I had a claim with American Home Shield during the summertime. Submitting the claim wasn’t an issue. It happened fast. They’d gone out that next day to see and evaluate what was wrong. The biggest thing was we waited three days for the parts. They try to wait on the parts they needed. The claims representative was good. We talked about what the issue was and she said that she can help me out and put in a claim and walked me through the whole process. I was happy and the service was excellent.

Submitting a claim to American Home Shield for the air conditioner was easy. It was after hours so when I called they went ahead and took all of my information. They told me that somebody would get back to me the next morning to schedule the appointment but no one ever did so I had to call them. It was during summer and hot. They could not get to me until two days later and there was no other provider that I could call to talk about getting that appointment earlier. That was the only problem. Other than that it was okay. Contractor was very nice and very good. I would recommend American Home Shield.

I've been with American Home Shield since we bought our house, almost two years, and everything's been great. The fan had gone out in one of our AC units so we called American Home Shield to have them come out and everything went very smooth. My wife made the phone call to the 1-800 number. The lady took the claim information and the vendor that they were using for services called back within 15 minutes to set up an appointment. He was very nice, showed up on time, told us exactly what was wrong and showed what needed to be fixed. Everything was fixed within two days of filing the claim. It was excellent. I haven't had any issues after the repair. I recommended AHS to a friend.

I noticed that my pool kept getting low and I couldn’t figure out why. And then one day I just kind of wandered over in the area and saw where it was wet and it shouldn’t have been. I submitted a claim and it was easy and straightforward. The contractor that was sent out came to my home before, also through American Home Shield, and it was fine and easy. I appreciate the fact that they are there. The performance since the repair is fine.

Whenever I put in a claim service with American Home Shield, I'm always contacted within a day by the vendor. When submitting a claim, I can either call or go online. It's just good and easy to do. All the contractors selected by American Home Shield are great professionals. They came in, they do what they got to do, they're fast, always courteous. There has been no problem since the repair. American Home Shield offers great value for a homeowner. It saved me thousands of dollars with the repairs. And just $50 a month, I can't beat it. AHS is trouble-free and I'm very satisfied.

My heat broke. I called AHS. It has been below 20 degrees out and has been more than a week. I wait patiently for five days. They assign my request to a provider. The provider says they will come out. My husband stays home to wait for them. They do not arrive. I call AHS. They say the provider is not available and that they will find another one. Dispatch assures me that a service provider will be out the next day. They do not arrive; AHS does not contact me. Three days later, after more patient waiting, I call back to check on the status of things. They let me know that they are working on finding a provider. I ask who they have called, when I might expect service. Those are apparently tough questions. They tell me about their process. They do not find a provider. They cannot suggest when they might find one. I continue not to have any heat.

We purchased the house in February and no one had needed to use the air conditioner until I used the air conditioner and found that it didn’t work so we filed the claim. We’re a new customer to American Home Shield, but we have another home that we have a home warranty on with a different vendor and American Home Shield is much easier to work with. I filed the claim over the phone. Rep was very good. I wasn’t there when the contractor arrived, but from what my property manager told me, it was very good. Since the repair, it seems to be fine.

I had a very good experience with American Home Shield. The process is easy to do and the vendors that they provide are really both educated and professional.

The last claim that I made with American Home Shield was for a water heater and it was repaired to my satisfaction. I made a call to them, they took the information down and assigned a contractor and the item was repaired. They also fixed my refrigerator not so long ago. They had to order the part and it took a week, but they came back and put it in without a problem. I changed over to another company before but I came back to them because they seemed to have been better than the others. I'm satisfied as of today's date.

I submitted a claim over the phone with American Home Shield and the representative was very nice. I wanted somebody because the plumbing was causing a problem and she couldn't get someone. And then when she did I didn't want that person. The contractor she found was just so expensive and I had to pay things. I didn't know I was supposed to pay after the $75 but I went ahead and did it. I said, I don't really want them anymore. But the man that did it was very, very good. Very nice, very kind, and very punctual. There was no problem after the repair so overall it was still a very good experience.

There has only been one other time that I've been very disappointed with American Home Shield. I'm not even sure I'm going to even do them again next year. The problem started in June when I called them about my air conditioning unit not cooling down. I ended up having to pay $200 something for freon on the system and called them back the next month because the system was not cooling again. And again, I'm having to pay another service charge again each time I call them when I'm calling for the same problem. I called for the last time. The guy that came out was honest with me and said this problem was here the first time when they came out but no one fixed the problem then. It needs a new coil. I had to pay another $200 something for Freon and a service charge for a problem that should have been fixed in June. I called and talked to them about it but they didn't seem to want to hear me.

My experience with American Home Shield was fine. The guy that came was very professional and fixed everything.

The first time American Home Shield came out to work on the air conditioning system, it worked great. There's just one call and they came out and fixed the problem. Then I called for my dishwasher and they came out like seven or eight times and they never fixed the problem. They couldn't diagnose it right and then it kept leaking. Then they finally came out and they got the parts, but then it took like a week to get the parts. They eventually fixed it but I'm very displeased on the second time.

The washing machine was making some noise when it was in the spin cycle. I submitted the claim to American Home Shield online and called the next day. I had no problems. They were rapid and right away fast, got right to the point and got the appointment set up. We were very pleased. The performance after the repair was fine. They were direct to the point and got the job done.

In May I place an order for my water heater. They send a technician that only did a Mickey Mouse on it. Now 6 months later I have the same issue with my water heater. Place an order two weeks ago. They send the same company and told me that they need to replace the water heater.. Until now 11/21/14 I still don't have a water heater. I have been calling everyday and finally today they told me that they place an order for the part just today and that is gonna arrive on the 26. I am having family in town and I won't have hot water. I asked if I buy my own water heater if I was gonna get reverse for it, they said no. Now I will have to take my family to hotel because I don't have hot water.. American Home Shield is such a bad company. Their customer service people is so rude and plus they never wanted to transfer me to a supervisor. They said that a supervisor was gonna contact me in 48 hours. Till now nobody has contact me.. Very unhappy with all this..

Usually American Home Shield has been outstanding but I was not that impressed with the last experience we had. We had some problems with the heating system in the early summer. We needed the heating system at night and it wouldn't come on. So we tried to get it taken care of and AHS sent out a couple different companies to work on it, and neither one of them got it fixed. We just sat on it then for a while because we knew that we didn't need it fixed right away. But, in the late summer, we decided we need to get this taken care of. We don't want the winter to come with no heat. We got somebody else to come out and he fixed it. The thing is I had already paid to the first company $75 for service. We figured, okay, if we paid already and it's not fixed, I shouldn't have to do this again. But it turned out I did have to do it again and had to pay twice. That's our minor complaint. Our major complaint is that AHS didn't send anybody out that knew how to fix it. We ended up going through three companies before getting it finally fixed. This company that they finally sent was great. Now we have a heating system and it works. Other than that, it's always been fine. I've never had any problems until this.

Every time I’ve called American Home Shield, we’ve gotten good service. The most recent claim was the receptacle in the bathroom. It stopped working. We were afraid it was something in the wall. They sent an electrician out but it was our mistake, there was nothing wrong with it. He put a new receptacle and it was fine. He was very knowledgeable. They’ve always been very nice and we’ve always got very fast service. I also made a claim regarding our garbage disposal that quit working. They sent somebody out to put it in. Then the dishwasher started backing up and we had to call them out again. We found out that they had forgotten to take the plug out of the garbage disposal that allows the water to go from the dishwasher down the drain. We had to pay for another visit and I felt we shouldn’t have to pay for that. But that’s the only problem. It’s a very pleasurable experience to have American Home Shield. It has taken a lot of pressure off of worrying about an appliance breaking and having to pay for it.

Submitting a claim to American Home Shield was easy. I got on the website and didn’t really bother to look up my contract number, just on my address, and then go through the list and go down the list and look for what appliance you’re looking for. I didn’t have much interaction with the contractor that came out because they said this occurred on the 20th and they came out initially on the 22nd. We were in San Francisco as of the 21st, so my sister-in-law was the one here. The unfortunate part is that they discovered they needed to replace the toilet and he was not prepared to do that at that point. So he needed to come back to do that, and she had asked them to do it by Friday because we were coming back Saturday night. He thought it wouldn’t be until Monday but said he’d see what he could do.

Our service call was placed on October 31 and we are approaching day 21 with no working refrigerator. After the technician visited our home, we immediately authorized repair. With each passing day we are dealing with a non-responsive technician who will neither call us or AHS. Our part was never ordered as assured, and when it was, it is literally sitting on technician's front porch with no interest in completing the project. AHS has done little to abide by their contract and make reasonable accommodations for an error in which they have admitted was an oversight. They said they ordered the part. They did not. They said they would report our vendor to "Vendor Relations". They did not. And yet, here we sit, Thanksgiving days away, and no refrigerator. My next phone call will be an to an attorney.

The most recent call I made to American Home Shield was for an air conditioner. The contractor diagnosed the problem and gave me the option whether to repair or replace the unit. They replaced it and everything went well. We had them back two times to get it to work. We needed heat one morning after they replaced it and it had no heat. Another time, it was making a buzzing noise and they came out and repaired it. They were always prompt on their service. I had no complaints. I’m satisfied with what they said they would do.

I'm happy with American Home Shield. They did a good job fixing stuff. We were a little bit surprised that they wanted to fix it versus replace, but it's kind of what they do, pretty much everything, they'll fix it way before they'll change something out even if it's a mess.

What a load of crap. We got our sink backed up. It was way down in line so we needed a plumber. The one who was assigned could not get out to us for 4 days. Too busy he said. We called Home Shield and they said if it becomes a problem they would do an emergency call out. Well they only had this one plumber hooked with company. Home Shield is so cheap on paying the contractors no one wants to sign up with them. So we had no choice but to wait or pay for a real plumber. So, before signing up with this piece of crap company find out how many plumbers, electricians, etc etc they have in your area.

My refrigerator quit cooling on November 9, 2014. This was called into American Home Shield. On November 11, 2014 Lott Appliance out of Sumrall came out on a service call. I'm being told the sensor board is out. They picked up the service fee on the same day. The part was not ordered until November 14, 2014. After NUMEROUS calls to American Home Shield and the contractor it is now November 21, 2014 & they have yet to repair the appliance. I'm being told there is nothing they can do other than refer this to someone else. I will be purchasing a refrigerator tonight. I would not recommend American Home Shield or Lott Appliance to anyone!! This is beyond unacceptable.

Recently I submitted a claim with them when my oven wouldn't reach the desired temperature. It’s fourteen years old and they found a place that would repair the motherboard in it, so they took the motherboard out of it. Which means I have no stove whatsoever. Anyway, the contractor they sent out has worked for us before. He's a really nice guy and I really like him. The only problem was he could not find the right circuit breaker. Our circuit breaker in the house is not marked and he's an appliance man, not an electrician. The only way that he could get it to shut off was to shut the whole house off, but we couldn't go without total electricity for three weeks. So he had to call in an electrician to come out and find out how to turn the circuit breaker off. We waited almost a week before we got the electrician out here.

The experience with American Home Shield was really good. The problem started when I needed air and it wouldn’t go on. Submitting a claim was very easy. The contractor was very good and thorough and he fixed the problem. It’s been good ever since. I liked the contractor very much. He was worth it and I was very thrilled.

AHS Saves The Day! Had an issue with the water heater. When the first contractor told me they could not make it to my house for four days, AHS found a second contractor that could be at my house that afternoon. Yay!

Submitting the claim was easy. I did it all online. Contractor was quick and courteous. It worked out great. Everything seems to be working fine now. We appreciate their help. We've had a good track record with American Home Shield. It's worth the money.

We just bought the house a year ago and got up one morning and it was hot in the house because the air conditioner was not working. I called American Home Shield and submitted a claim. The representative on the phone was good and very helpful. The service guys arrived and fixed the AC and it's been working since. We're happy and very satisfied with the service.

I had a positive experience with American Home Shield and I enjoyed the contractor that I met with it. I would recommend them.

There was backup in my toilet so I filed a claim with American Home Shield. The process went very well. The representative was knowledgeable of what I was eligible for with American Home Shield and they approved it. They assigned their plumber to me. The contractor was outstanding. Right now I am truly glad that I chose them. I've already started recommending them out to friends and family.

Our experience with American Home Shield is fine and I would recommend them.

I was getting a lot of leaks, drippy faucets, and someone suggested maybe my water pressure was up too high or it might have had a bad pressure release valve. So I called American Home Shield and someone came out and they told me it was very, very high and they changed it. But recently my water pressure has been very low so they sent somebody out again who told me it was right where it needed to be, but make it any higher, it would cause the same problem again. So that's been somewhat of an issue. Anyway everybody at AHS was pleasant. They took the information and sent someone out.

My toilet clogged up. So, sometime back in August, I called them up and this is the first time I had used them. I signed up with them in March of this year. I called them. They sent the guy, and he’s a nice fellow. He’s my age so he’s kinda old. First thing he told me is, “What is it that I’m supposed to fix?” And I said, “You’re supposed to unclog my toilet.” And then he said, “You know, they always send me these things. I’m an electrician and an electronics repair. They always send me on plumbing calls.” His name is **. He hand me his business card. He’s actually in the phone book as electrician and repairing odd jobs type of thing, electrical jobs.

I am a customer of American Home Shield and I love the service. There was problem with our hot water heater (it wasn’t heating up). It flipped to vacation mode on its own and so we were taking cold showers. I called it in and the process was extremely easy and wonderful. The contractor was awesome. Had never heard of his company so I was a little worried but he was awesome. He actually left our home to go get the part and came back. Everything is fine after the repair. It’s great. I just love the quick service. It was fantastic and everything has been good. I’ve already recommended AHS to friends.

I called American Home Shield (AHS) on Oct 29th to request service on my tankless water heater. They sent a technician out on Oct 31st, who diagnosed the problem, but said he did not have experience working on a tank-less heater. AHS called a second technician who came out on Nov 2nd and gave the same diagnosis. AHS confirmed that the entire repair/replacement was covered under my contract. However, they failed to authorize the replacement water heater until Nov 10th after multiple calls from me. They never explained why it took so long to authorize.

We came home from our vacation and our freezer had quit. So we contacted American Home Shield and it took them a while to get a repair person because I don’t think that person works for American Home Shield, he was a private contractor. He’s come and worked on my refrigerator before, but apparently they had to go through their process to get it authorized. Anyway, apparently the air compressor quit, it had water in it and so it quit. So the guy had to come and put a new air compressor in and then they had to put a new filter in, then they had to clean out the line... So, it’s quite a while.

When our washing machine suddenly quit mid-cycle, a repair request was made to AHS. The serviceman arrived in a timely manner, quickly diagnosed the problem and provided the solution, a new washer. Thanks to AHS, our new GE washer is now installed. Because the cost of the washer was covered by AHS, we were able to buy a new matching dryer.

The experience with American Home Shield has been fine. I've had no problems with them. I had a claim for some repairs that had to be done and they were right there on it. They're customer service-oriented.

Leak was discovered in plumbing, AHS was contacted, provider called set an appointment and came and fixed the problem. All went very well and as expected.

I've had good experience with American Home Shield. We needed a plumber because of a clogged drain. Submitting a claim to them was fine. The contractor they sent fixed it. I am glad I have AHS. They are great.

I joined AHS in August of 2014 because a friend of mine had used them and really had success. That being said I think that is possible. What I will say after my first experience in using them it has been a disappointment. Just to express how anal I am, I read the "sample" contract, made notes, called them, went over everything and felt I had a very good understanding of their product and because of that and the recommendation and the positive reviews here felt it was a safe bet.

Submitting a claim is very easy and the American Home Shield representative was very good. The contractor that they sent out was very nice. Everybody should have AHS.

It is a shame that you work with horrible contractors like Antech Appliances in San Diego. They have over 70 bad reviews in Yelp and Better Boards Bureau. They can't fix my refrigerator. I would suggest using other companies.

We had five different issues. Because we had so many issues, I understand from American Home Shield that if you give them you should give them all of the issues that are going on. So, if you have five plumbing problems, you need to give them all five plumbing problems. My understanding of that is because they don't want a plumber coming out and then finding five different things when you only called about one, and then he charges them back for more. So we list all five of them on the website. But when my husband went to pick a category, there was no specific category that fit exactly what he wanted done. So he wanted them to call him and they called us.

During the summertime, they came out and they took care of my refrigerator as well as my stove and I was satisfied with what they did. The unfortunate thing is the stupid microwave just went out, it sizzled. It’s built into the thing so we just quit using it. And because it's been past 30 days since we had that other claim, now we would have to pay another $75, and I just can't afford it lol. We're both retired and on disability. Anyway being on a limited income, it's hard, but it's affordable to keep with the program. It's a great program to have in the end because appliances and things cost a lot of money. And if they can't repair it, they're going to replace it for you. They're awesome!

American Home Shield has been great. Every time I've called, I've had good service. My house is old and every once in a while things break down. We call right away as soon as something happens. Our most recent issue was a plumbing problem under the house - a hose was old and it had broken open. My husband went online and put in the claim. They called us immediately as soon as they got the message. Their reps have been very good whenever he calls. The whole experience has been very positive. A plumber came and repaired it. For senior citizens, AHS is an excellent thing to have. It gives me a lot of peace of mind. I find it very reassuring to know that they are on the other end of the phone when I have problems at home.

There was a problem with my oven so I submitted a claim w/ American Home Shield. I did it all online and confirmed with emails. The process of filing the claim was okay. Except the first one didn’t take for some reason so I filed again. Anyway the person that came out the first time got the overview of the problem, ordered parts, and then we scheduled another appointment.

The pipe under the kitchen sink was leaking. We changed it and put in a different one and it wasn't put in properly so I went ahead and called in American Home Shield. When I called and spoke with the customer service agent, she was very helpful. She told me exactly what was going to go on, how long it would take and when the other people would give me a call. They quoted me the price and gave me the time that they will come set up. I even made the deposit online, the fee to pay for it and when they came, they were able to go right in and do the work. It was very simple. The contractor was professional. He asked where the problem was and went to fix it. It was excellent. American Home Shield so far has been very helpful.

American Home Shield has been fine. Submitting a claim was all automated, nothing difficult. The contractors they sent were very satisfactory. Our oven was repaired this time. They sent out somebody before but apparently he didn’t fix it correctly because it broke again. Overall, AHS has been very satisfactory.

My experience with American Home Shield has been very positive. Every time I've had to use the service, they have been responsive in a short period of time and the contractor they use to fix the problem. My claim was with a switch that had to be replaced. This was 4 months ago. The contractor wired around it because they had to order the switch. A couple of days later, the switch came in. They came out and put it in and it works fine. The contractor switch has a sticking so I called that in and it's scheduled to be fixed tomorrow. I submit the claim online and it's very simple to do. The contractors are pleasant and knowledgeable. They got everything done quickly. I've been very pleased with the service and it's outstanding service.

My air conditioner broke on a Tuesday. I called the American Home Shield. They sent out A-Plus to do the work. However the contractors were not able to find the damaged part immediately when they came in Thursday. They didn't check it completely and ordered a wrong part. They came back Saturday and found out that the fan hub was the one broken, but they didn't want to buy the part from an available store, Aircode. Three days later they showed up with the part and acted like there was nothing wrong. They said we could call again if there were any problems, but we will not call them again in this lifetime.

In 2010 I had a home warranty with AHS. We called for a problem with our A/C and a company called Bayliss & Bayliss was dispatched. They replaced the unit with a Grandaire Heat Pump and the A/C worked fine. Then came winter and when we turned on the heat, the unit froze up. After several more visits by Bayliss I was told that the unit would not handle the cold temps we were having. (I called the manufacturer who confirmed that it certainly would handle temps to below 0) Had another co. come out last year who said a part was missing and installed the part. Still didn't help. Now it's cold again and I have the same problem. My AHS warranty was not renewed, but because I believe the AHS contractor provided a defective unit AHS should be responsible to replace it with one that works properly.

Overall experience with American Home Shield was good. I don't have any problems with them.

We schedule a service but nobody came. AHS charged us $75 and claimed nobody was at home. We are angry and want to stop contract. Called many time but they were always busy. Finally somebody answered it and told us he can stop the contract. The next day, a lady called us and told we need to keep the contract by the end of one year term (this is the second years, contract is automatically signed they said). They didn't do anything, Too bad.

I called American Home Shield within a few minutes of me noticing this noise from the air conditioning system. I requested a specific vendor that I've dealt with in the past to come out. They told me that that person was on a no-call list right now because they were too busy. So I told myself I really, really know these guys will come out for me because we've worked with them in the past. The girl I spoke to that evening had told me, “Oh yeah, we'll call them and then well make the request for you.”

I am satisfied with American Home Shield. The service is good. As far as them dispatching someone, they're very quick about that. I haven't had any problems with any of the companies that they dispatched to me. and have recommended AHS to several people.

Our air conditioning went out. It happened on a Sunday night so I called American Home Shield at 10 o’clock. The woman was nice and gave me a choice of two different companies that could come out here, Hot Boys and TSS. I didn’t know either one of them so I went with TSS. Then the next day, I called them and they said that they were down a tech so they weren’t going to be able to do it this Monday until Wednesday, maybe Thursday. That’s not acceptable in the South in August. I said, “AHS said that they had another company. Maybe I’ll go with them on Tuesday." She told me, “That’s fine... We’re down a tech so go ahead.”

I love American Home Shield. I submitted a claim for the dishwasher and dryer. For the dishwasher, they had to repair the whole front dispenser because it wasn't working. And the dryer was not turning off. The contractor was very knowledgeable, very polite, and very professional. It was a very good experience. After the repair, the dishwasher and dryer are perfect. I've used American Home Shield for other things and they have been very easy to work with and very respectful of my needs. I didn't have to call them regarding an issue. They handled it very appropriately. I am very pleased.

So far everything with American Home Shield has been absolutely wonderful. I came home from work and it was hotter inside than it was outside. The people that they had me contact said it would take until Monday. Then suddenly someone left me a voic email saying they were at the house on Saturday because I had called them Friday. They left and came back because no one was home. I got their voice mail 45 minutes later, called them back and they said they can be back in that area later that day. They asked me to call them when I get home and they'd see if they were still in that area. They fixed it one day later instead of waiting the whole weekend which was a very hot weekend so I'm so happy.

They're very good. I recently had my refrigerator repaired. At the first call, American Home Shield sent someone out here. I called them to make sure they can fix a sub-zero refrigerator. They said they could. The technician came and said they could not. So, I called American Home Shield and they gave me authorization to find someone. And somebody that installed the refrigerator came and repaired it. He completed in day three and did a good job.

We had to call American Home Shield because our heater was not working. The representative was pretty good. The contractor checked it and said that the heater itself is broken. There's a crack in there that has to be replaced and he did it. They have been here a couple of times to fix things and they're pretty good so far. I'm satisfied with their jobs.

Both times I had a broken device (A/C and garage door opener). I ended up in situation where I had to pay my deductible but did not get the service since "it's not covered by the contract". In both scenarios, I read entire contract and could not find any reference to the part AHS was claiming that is not covered, and they still refused to fix the problem. After the second I decided to cancel contract and will not go back to them anymore. Be careful, they only care about getting your recurring payments.

My experience with American Home Shield so far is very good. Jay was the last contractor. He was a plumber and awesome. He looked at the problem right away and knew exactly what to do and did it very fast.

After speaking with 4 or 5 different reps in different departments, I had the fortune of finding a rep that looked into the history and agreed that enough had been spent fixing an old washer. The process was then efficient and fair. Our washer was a top of the line kenmore elite and we were offered a comparable washer from whirlpool.

I purchased an AHS warranty with my new home. I spoke directly with the sales people of several warranty companies and chose AHS. BIG mistake - HUGE. After calling in my spa for a leak that I was assured was covered by their sales person, I was informed after a week or more that they didn't have anyone contracted for those repairs. And my only options was for them to continue to look for someone, or they could have me look and then get an estimate have them approve it and then I could pay for it and be reimbursed. Well after finally finding someone to do the work, it took them a month because locating the leak in a hot springs full insulated spa is more than a little difficult. They found it, repaired it and then repaired the heater which caused the leak. They reported to AHS, who then called me and denied the claim.

The motor on our air conditioner went out and American Home Shield made me wait excessively too long - about 4 days. The first person they recommended said they couldn't get out to me until the week so then they gave me someone else. I got in touch with them and they came out. The contractor was professional and courteous. I've had AHS for a couple of years now and it just seems like when you tell them there's an emergency, they're telling you to wait longer than you should be, especially with things happening on a weekend. Other than that I'm satisfied.

The customer representative was knowledgeable and friendly. The service technician was prompt and professional. I was completely satisfied from the beginning to end of this process.

My refrigerator stopped making ice. I didn't have any problem submitting the claim to American Home Shield. I called in that morning, it was not even 15 minutes and they called right back. The contractor they sent was excellent. He tried to solve the problem, but he came to find out we needed parts. He ordered the parts and as soon as the parts came in, he got in contact with me and scheduled to come right back out and fix the problem. Since the repair, I haven't had any problems with the fridge. I'm a new customer so I haven't been with them long but I like the way they handled everything. They were right on it. Sometimes you got to wait a long time for somebody to get back, but with them, I'm satisfied. I recommended somebody to them and I told my children how I liked their service.

I have been very pleased with the service and will continue to recommend the services to everyone that I know.

I had to submit my claim with AHS twice. They were supposed to come out the first time and they didn't so I had to call to get somebody to come the second time. When the contractor finally came to fix it, it was raining and I didn't have much contact with him. American Home Shield was fine. The contractor was the problem.

The last time we had American Hone Shield out was for the dryer. We smelled something burning so we submitted a claim and it was great. The claims representatives are very helpful. They sent somebody out the very next day. The contractor identified himself and showed an ID. He was here on time, fixed the job and left. I haven't had a problem with the dryer since. I had a pleasant experience.

I had a good experience with American Home Shield. They’ve been nice to me. Response time was also nice. The service guy that they referred was accommodating with us.

The top rack of our dishwasher, the whole assembly that holds it on basically broke up. So we called American Home Shield and put in a service order request. Within 24 hours or less we had a technician in the house. He got here 5 minutes earlier than their 2-hour window. He knew exactly what was wrong and ordered the parts. Then as soon as the parts came in, it was a different technician that came and replaced all the parts. Again they were right on time. They were very professional, very friendly, very easy to work with.

American Home Shield is excellent. I got the coverage because I wanted to make sure that if anything happened I would be covered and wouldn't have to spend thousands of dollars. I live in Florida and the air condition was running but it wasn't cooling so I called them. At first when I submitted the claim, they told me that I couldn't have anyone out here for three days. If you live in Florida in the heat of summer, three days is a killer. I called back and said I can't do three days. I asked if they can send somebody at least the next day, because that's what it said when you fill out the form and purchase it. It's supposed to be next day service, especially if it's air conditioning or heating.

Our basement began to flood and we realized that our sump pump had stopped and knew that we needed to get a new sump pump in right away. That's when I called American Home Shield to see if they covered the sump pump, which they did. The person I talked to was very efficient and contacted a plumber right away. The only problem was that their contact with the plumber was through an email. They emailed the plumber and the message went straight to the plumber's spam and he was not aware that the claim was made. Fortunately they sent me the email too with his name and number so I called him and he was surprised. He said, "I don't know anything about this." I said, "I got the email that they sent you." He replied, "I'll have to go back to my office and check on this."

We haven’t had any problems with American Home Shield. Sometimes things didn’t get fixed correctly, but that wasn’t their fault. They’re always prompt. They get with us quick and get things taken care of. And if there’s a problem, I can call them back and they take care of it.

The contract with American Home Shield was not my choice, but was purchased on my behalf by the seller as a condition of the sale. My realtor may have made the choice, but I do not know if that is the case. First, a copy of the contract was never sent to me, though the purchase was completed 6 weeks prior to closing, until two weeks after closing I called because the washing machine did not work. I was told the washing machine was not covered but the non-existent air conditioning, the trash compactor, and the garbage disposal were covered. When I asked to be sent a contract so that I could understand the coverage, I was told I would receive it in SIX WEEKS. (They were true to their word!)

I'm very satisfied with American Home Shield. My refrigerator's ice maker was broke and they came and fixed it. Submitting a claim to them was simple. I did it over the phone. Their rep was very helpful and the people they sent were excellent. The company got a hold of me the same day that AHS contracted it out to them. The ice maker is working pretty good now. They did very well. No doubt in my mind they knew what they were doing. I'm a new customer so what I've experienced is very good. AHS people were very professional. I'm very pleased.

We have noticed that our master toilet had been rocking so I decided to pull it off and replace the wax ring. Upon removal of the toilet I noticed the PVC Flange was cracked. Since I pay for a home warranty I decided to utilize it instead of calling another plumber. The technician was in and out in 5 minutes. AHS called me later this evening to tell me that because I removed the toilet my issue could not fixed and I basically voided the warranty. When I asked for a refund I was told No! I demand to speak to a manager and was told someone would call me back in 48 hours.

We started having problems with our dishwasher almost a month ago. They sent out a tech who just cleaned out the inside, ordered some new wheels and said it was fine. Well, it wasn't so they called the same tech out again. He said he didn't know what was wrong but he could see that the dishes were still dirty so he said AHS would contact us. They contacted us and said another tech from another company would come out and look at it. The new tech came out, seemed much more knowledgeable but said that it couldn't be fixed so we would hear from AHS with our options.

I had two claims. I had one for my sink and one for my washer. The only problem I had with AHS was concerning the washer.

We've had nothing but great experience with American Home Shield. We had a couple of things that went wrong and they worked with us very well. They're fabulous. The contractors were well spoken and well dressed. The only thing I would like is a photo so I know who was coming.

I submitted a claim to American Home Shield over the phone. The representative was really friendly and helpful. The contractors they sent were friendly and helpful but the problem is still there, it's still leaking. Other than that, I've recommended them to my friends. My experience with American Home Shield has been great.

I have been a customer of AHS since 06/2003 and up until the last few years we haven't had any major issues. However the last three years, they have had to come out every winter to work on my heater and/or come during the summertime to work on my a/c. Last year the repairman advised me that my unit was outdated and we would continuously have this repair issue. I contacted AHS and discussed the issue with them. I was advised AHS would continue repairing the unit until it was no longer able to be repaired.

I contacted AHS on Thursday 11/13/14 about our hot water heater. It had begun to leak and one side of it was bulging. I went through the phone prompts and set up the service call. The hot water heater cannot be used and must be replaced. I was told that all of the water heaters are purchased by AHS and it would take several days to come in. So we went the entire weekend without hot water. I waited until noon on Monday to call and see what the status is. I found out that the heater will most likely not arrive until 11/19 and that the service company will call us then to schedule the work. Anyone else can get this done in 24 hours but we are supposed to wait at least a week to have hot water and be able to shower, wash dishes and clothes in our home. I wish we had saved the money and just hired someone to do the work ourselves. It is not worth the wait time and inconvenience to deal with this.

I submitted a claim on a furnace on Friday, 10/30/2014. The technician (from Air Solutions, Woodstock, GA) dispatched did not show up Monday as confirmed but Tuesday. The motor needed to be replaced. Approx a week later I called AHS to follow up and was told the claim had been closed! So they reopened it. I contacted the local contractor and was told the motor had to be ordered and would be in on Thursday, 11/13/14. I called Friday 11/14/14 and was told by Air Solutions that the motor was in and the technician would be there between 8 am and 1 pm. My tenant contacted me late that afternoon saying no one showed.

My experience with American Home Shield has been so far so good. We had a pool pump explode on us. It started splashing water everywhere. I called in my claim. I talked to a nice young lady and she had told me that somebody else would be calling me back. And then the same day or the next day a gentleman from the pool company called me. The people were very professional. They came out. They had to wait for the part and our pool turned green, and they came and they made it clean again before they left. So I was shocked.

I noticed water building up in the air conditioning unit and in the garage. I thought I had condensation coming from the AC. I contacted AHS reporting a problem with the AC. They in return dispatched the AC repairman to the house. He found that it was not the AC but the water heater in the next room leaking. He checked the AC for any other problems and then advised me to contact AHS and have a plumber dispatched. The plumber came and checked that it was in fact the water heater leaking and not a supply line. He ordered a water heater and came back the next day and installed it. All repairmen that have been to my house have been very professional, polite and knowledgeable.

The service I get from American Home Shield is timely and professional. I have had 3 appliance problems in the last 2 years and my experience with your company to solve those problems eliminated the frustration I would normally have in looking up a repairman and negotiating a price for the work.

When having numerous a/c problems that some contractors were having a problem correcting, AHS was courteous and compassionate enough to understand my frustration and allowed me to select a company I was comfortable with to diagnose and correct the problems other companies had made. This convinced me that AHS was interested and involved enough to have my a/c problems resolved.

The claim that I filed with American Home Shield was for my dishwasher and dryer. The representatives are always kind and helpful and let you know who they’re sending out. You should hear from them within 24 hours but normally you hear from them sooner than that. The contractors were professional and courteous. According to the man that came out there, the dryer needed a thermostat. And when he came out to do the dishwasher the same day, he said nothing was wrong with it but whenever I tried to turn it on, it didn’t work. But it works now. I recommended them to my mother in Colorado. Being a woman in the house by myself, and having no experience with repair, I love American Home Shield. They always send people out on time and are helpful.

I love American Home Shield. I’ve had them since 1989 with the house I bought and lived in. They have very well taken care of my family and my home. The recent claim that I filed was regarding my faucet that is leaking. I went online and they sent a contractor in a day or so. He was very smart young man, very experienced, very polite and very professional with what he did. I would recommend him to anybody. Since the repair I haven’t had any problem. AHS normally picks the best people. You’ve got so many people that say they can do the work, but you don’t know who you’re dealing with, what their experience and professionalism is. In the past, I had problems with contractors coming out and not doing their job. They didn’t know what they were doing and some of them acted like I was more of the problem than anything. But with American Home Shield, I haven’t had any problem that’s why we are still with them. They're very professional and very efficient.

The AC unit wasn't blowing properly. I submitted the claim to American Home Shield and I am very impressed with their customer service. It's always been a very positive experience with them. Their representatives were always very professional and timely which is important. I'm impressed with the contractors. I have enjoyed them very much this year. They fixed the problem and the AC is working almost too well. It's very hot and I keep turning it down but it's doing great. I've never been disappointed by American Home Shield and that's rare in customer service these days. They've been very responsive and they go out of their way to make sure your needs are being met. I would definitely recommend them to others.

Our garbage disposal stopped working. We filed a claim for it and it was very easy. We just called American Home Shield and the repair company got back to us later that day, set up an appointment, and the next day they were out and had it fixed. After the repair, the performance of the unit was very good. American Home Shield's service has always been good and it's easy to get to.

We've absolutely loved American Home Shield. Our most recent claim was for our air conditioner that just plain quit on us. It was the heat of the summer and we thought we were going to die because it was so hot. So we called and they couldn't come right away, but they found someone to come as soon as they could and they fixed it. We visited with the contractors while they were working. They were very honest and upfront with us and told us what was wrong with the air conditioner. My husband is mechanically-inclined so he was able to see what was exactly the problem. They took the part that they needed and put it on there to make it work. Then, a fan motor was shot in the air conditioner even though it was a brand new air conditioner, maybe because of the heat here. They fixed that and he left us with a copy of the bill. Since the repair the air conditioner had been fine and have had no trouble with it.

American Home Shield had a quick response when we submitted a claim. The contractor sent by them was friendly and knowledgeable. AHS is wonderful.

I used to have American Home Shield for years. But then I sold my house and everything. My son just bought this house so I tell him I want him to get the American Home Shield. He say “Okay, Ma, go ahead. Get them.” AHS contractors were wonderful. The refrigerator got fixed and the garage door. But the garage door, I had to pay for everything because the guy say that it’s because it didn’t get serviced or whatever. So I had to pay for everything. That didn’t work out good. The refrigerator was fine, though -- they buy the parts and put it on, and everything was fine. Since the repair, it’s working all right, just making some noise when you have to get the ice. It would wake up anybody in the house but it’s working perfect. Our overall experience with American Home Shield is very good. I would recommend it to anybody.

I filed a claim two months ago on our washing machine and AHS did fine. My husband calls American Home Shield and he tells me when they’re coming. We don’t need to call back to check. The contractor came on time and fixed it. They were very good. They tell you what to expect and what they’re trying to do. One guy ordered a part and then the next guy was able to fix it. Then after two days, it was not working again. They came and fixed it again anyway. Overall experience is excellent. We recommend it to our friends. When we have a friend who just owned a house, we tell them about it.

We’ve had American Home Shield for a while now. It’s worth it with the $75 fee. We had an experience with our refrigerator last August and we paid the $75 plus tax. They were able to get it up and running again. That was worthwhile. Otherwise, it would have been a $300 bill. We’re pleased right now with the service. There is one thing I’d like to recommend. I was told the contract number changes each year, and if they would just send us a new book with the updated contract number on it, it would be nice. That way, the next time I call them if something happen, which is not often, I have the right number. American Home Shield is very cost-effective at this point. That’s why we keep having it.

The experience with American Home Shield was good. But I hate it when I call to set a service appointment and need to talk to one of the agents directly and they put me on hold forever. I was on hold every night for 40 minutes and they never came to the phone. I gave up. That’s the one thing, the waiting time for calls.

Here is my issue: This is our 2nd season having issues with our heater. AHS refuses to replace unit, per the technicians advice that they sent to the home. History: We bought our home in April 2013. We began having issues in October 2013 when the temperatures began to drastically change. We had several service calls for the heating unit, in which they fixed the same part over and over... and over. We have read over our policy and our heater should be replaced by AHS. The tech told AHS that it was "improperly installed" and we need to downgrade to a 80% furnace from the 95% furnace.

Our garage door wouldn’t open. We called American Home Shield and they were very prompt in giving us someone to talk with, and we got with them and they came out in a reasonable amount of time and we felt the fellow who came out was very experienced. However we weren’t too fond with the lady from the garage door company. She said AHS wouldn’t warranty our garage door if we didn’t get rollers. But when we called American Home Shield, the rep we got said "No that wasn’t true. You don’t need rollers..." So then we had a three-way conversation with the garage door company. The lady on the garage door company that said we had to have rollers said that a man named Scott from AHS told her that. And this other girl, the AHS rep, didn’t know who Scott was, but told the lady at the garage door place "you go ahead and fix the door, we will warranty it." And so anyway, we got that solved and the gentleman came out. He’s very nice and knowledgeable and he did just what he was supposed to do. So as far as the work being done, we liked it. The repair was very good. We can't flaw the service. But it was a hassle back and forth, and I don’t know who to believe. And somebody probably should check in to see if they’re adding on things.

Our refrigerator was not cooling and I just called in the claim to American Home Shield and they sent out a guy to come fix it. We had a different guy come out two months earlier who just said it was too dusty in the coils and vacuumed all the coils out, but it still wasn't cooling right and we had to call it in again. My wife said the contractor they sent was very professional and the second one actually fixed it. It was working great after he left. We had them about 18 years on the house before we sold it and I always had good luck with American Home Shield. We had a couple of things we had to call back, but overall it was great. It's a great working company.

I submit my claim to AHS over the phone or online, but I like to do it online if possible. Once in a while I'll have some problems with their website and have to call. That was more early on when they first started doing the online thing, but now it seems to be corrected and I can easily get my claims in when I need to. My most recent claim was our refrigerator, our ice maker, and we're still having some problems with it. The company that American Home Shield sent out obviously can't test an ice maker while they're here. They got to give it time to make ice. It didn't work right, so we had to call back out for a second time. The contractors were very nice people and they seem to be well versed at what they're doing but we've had to have them come back twice on at least two occasions because they didn't do it right the first time.

I have placed a service request and 2 days later the person called. Said they will be there between 1-6, never showed up. Called Sat. as heater was out, said it's emergency due to low temps. Was told someone will be there. No one did and when I called was advised that they will not come as it is a Sunday. What's the point of this service and payment if you cannot get a tech during an emergency? What is my need of AHM if I can get on the phone with a tech and get him right away? Sorry but I will not be renewing my services with them. Better find me another company who can handle my needs with a sense of urgency...

I submitted my claim online to American Home Shield and it was super fast. The contractor was very professional, the service was fast and he knew what he was doing. The air conditioning worked perfectly after the repair till yesterday but whatever they fixed is not related. They are professional and reliable.

My last claim was for a refrigerator. I came home and all the water from my ice maker was on the floor and I opened my freezer and there was no ice. It had melted, and absolutely not cold. I opened my refrigerator door and then it wasn't cold there either so I called American Home Shield, put a claim in and then it came up LA Appliance. I said I didn't have a great experience with LA Appliance. I wanted Rick appliance. I prefer Rick because he's done some other work. He came out before on my microwave and a long, long time ago on my ice maker. I use him all the time. His service is wonderful. He always calls me, he's always on time, and I absolutely love that... Anyways the rep goes, “I’ll cancel that one for LA Appliance and I’ll put in for Rick,” and sure enough that night I got a call from Ricks Appliance.

After putting in a service call, I received a call back within 24 hours from the contractor. We set up a day and time for him to come. He was early, presented himself with company name as well as his own name. After showing him the problem, he went to work and fixed the problem within 30 minutes. Customer service at AHS was quick to send my information to the contractor, they were polite and understanding of the problem.

Our last claim with American Home Shield was for the drainage pipes underneath our house. It took 2-3 weeks to repair. The sewer was leaking, which didn’t make me happy, and I had to get on the phone with them a lot. Everyone I spoke to was good but one gal tried to back out of the whole thing by telling me “In Section D this and that, on Line I it says that we won’t cover anything that was pre-existing.” So I told her, “Stop right there. It’s a 1964 house. I’ve been paying a lot of money. I have this warranty to cover plumbing in case it’s bad sewage, septic.” We went round and round, and I finally said “I’m done talking to you right now because I’m not just gonna keep this up.” Finally it got sent over to another department and the woman over there was extremely helpful with me. She helped explain things to me and said to me “Do you want to pay it and then we’ll reimburse you from your fees, or do you want us to pay the plumber? How do you want to handle this?” She explained it to me so I knew what was going on.

The first time we filed a claim on our garage opener was five months ago. The guy came out and said more or less it was the owner error, that something was supposed to have been adjusted, and he tightened it up so it would close faster. So it did work for about four weeks, and it started acting up again and my husband tried to adjust what he said. Still wouldn’t work, so we put in another trouble thing and they sent out a different company. The guy said it was totally something else. He fixed it and we hadn’t had any problems.

The guy American Home Shield sent came here and fixed something and it was good. My experience with AHS has been good.