American Home Shield Reviews

American Home Shield is saying on TV commercials that they'll have someone out to get to you the next day but that's a lie. I called to file a claim then I had to call two or three times before I could even get someone. Then the lady said she had put it through. She didn't know any more than I did with getting someone to come out. I told her what they advertised on TV like they'd gonna get somebody on a Saturday. She said that it would be Monday or Tuesday. I looked on Monday and nobody was there. Then at Tuesday, still nobody came. The contractor came out Wednesday morning. American Home Shield's customer service was poor. However, the contractor was really good. They got right on and fixed the problem. This was the first claim that I filed and I hope AHS will do a better job when I need the service again.

When I had an issue with my freezer, broken ice maker, I was able to easily submit a claim with American Home Shield. I went online and just filled out the form. I typically do everything online as calling in at a call center takes forever to get through. I could be on hold for around 20 minutes. I got a text message before the AHS contractor came out and it had their ETA. They then came out and looked at the freezer but they weren’t able to fix it right away. They had to order the part and then come back in. It took two trips to get the freezer fixed but it wasn’t a major issue.

My heater didn’t work and that was when it was really cold here for California. I filed a claim to American Home Shield online and it was fine. As soon as I knew the contractor's number, I called them right away and they were out within two days. Metropolitan Heating and Air was polite and on time. Also, they found the problem and fixed it. I was pleased.

I have a 30-year-old house. Once, I got hit by 10 grand bill for my 30-year-old heating and air conditioning unit that went out and I wasn't able to afford that. I got a home warranty from American Home Shield and it has been helpful as I have a really old house and stuff happens. Once, I filed a claim for my washer as its motherboard was having issues. I file my claims over the phone. There have been times where I have been put on eternal hold, but whenever that happens, I just hang up and call back a different time. I know that there are times where the call volume is higher than other times.

I had my AC unit repaired before through American Home Shield, and that was fine. I also had a couple of other plumbing jobs. I submitted a plumbing claim with them and the experience I had was not great at all. First, it took me a long time to get anybody on the phone. And then, the plumber that came by couldn’t do the job. They thought that I didn’t have an access hole. So, they had to come back and I had to show them the access hole. When they tried to do the job, they told me I was missing parts, which I wasn’t missing. Now, they said that in order for them to complete the job, they will have to charge me $400. I didn’t understand that. I feel like I wasted my money for that deductible. I should not even deal with them.

I had submitted a claim to American Home Shield three weeks ago and it was with a toilet bowl. It was okay with the filing and then, the technician came and partially fixed the problem. We are expecting that they will change the toilet bowl. But they said that we can still use the same one and they sealed that bowl. But the sealing was not the best one. Still, my wife is complaining that the toilet bowl is not fixed fully.

There are so many things that are not covered with American Home Shield and I’m considering dropping my account. When my garage door broke, there was no emergency garage door repair service. I had to pay over $600 to get it fixed so that I could get my car out and go to work the next day. That was almost a whole year's worth of my monthly payment with AHS. Then, when I submitted the claim to be considered for reimbursement, it was denied. They said emergency services were not part of garage door services and that it would have to wait until Monday. The company also had 24 to 48 business hours to schedule my appointment, and I couldn’t wait to get my car out of my garage. It irritated me after being a customer of them for almost 10 years.

I called and filed a claim with American Home Shield for our heat. They sent this guy out and he replaced an item on the unit. He told me to call him back if anything else was wrong with it or I could call my warranty company to call him. I told him that I would call him if anything happens. After the repair, the heat still did the same thing and a couple of days later it broke. I called the tech but he told me he was on vacation and that I had to call my warranty company. I told him, "You were here, I paid you, you fixed the unit, and now that it's broken again the next day you're telling me to call my warranty company?” But my husband said to not worry. The guy told me to take the filter out since the problem could have been the filter size and he told my husband to get a new one. So, my husband went to Home Depot, bought the filter, and cut it out. And the guy was actually right. The unit worked and the heat came back on.

Our heating unit quit working and we didn't know exactly what it was doing. It would either not come on at all no matter what we set it on or it would come on and just run and run. I submitted the claim with American Home Shield over the phone and the process was really simple. Within a few minutes, I started receiving a text saying that they've received my claim and that they were working on it. However, it was over the weekend, so we didn't get anyone over until later. They called me and the techs came out quickly. They were gonna put me a week out, but I told them that we couldn't go without heat that long, so they bumped it up for a couple of days.

Our water heater wasn’t working and we needed it fixed. We've had someone come and look at it before. I filed a claim to American Home Shield and did it online which was super easy. Their response time was very fast and my interactions with the techs have been great. They’ve been super nice and efficient. Since then, the water heater has been great. So far, I'm very happy with AHS's service.

I called American Home Shield to submit a claim for a leaky bathroom faucet and the gentleman that they sent out was really nice. He ordered me a new faucet and told me it would take 7 to 10 days, but it came in about the sixth day, so it was good.

I had a pool heater that didn't work. I submitted a claim online to American Home Shield and navigating through their website was easy. Getting someone on the phone is the hard part though. The tech from Aeon Blue Pool & Spa came out and diagnosed that the pool heater needed to be replaced. They did all the work of contacting American Home Shield for the authorization to replace it.

I had to have a water heater repaired, and it took 14 days to get it replaced. The company ordered the replacement too early, and then found out it would not fit. They then offered cash in lieu which was much less then it cost to actually replace the water heater. After speaking to multiple people at AHS, I finally got to a supervisor, who offered 2 different concession checks. These checks never showed up and then they denied that any offer was ever made for this. No apology, no refund, no resolution.

Updated on 03/13/2019: This is an update on my previous review. I'm sorry to say things went from bad to worse. After over an HOUR on hold on 3/11/19, I spoke to a supervisor named June who told me that there was an authorization on file to replace all three faucets. I was pleasantly surprised, although not sure why no one called me to inform me. The following day, June called me back and left me a message stating that she "misunderstood" the authorization, and it is, in fact, to replace only one faucet. Are you kidding me? From not calling back, to the endless holds, to the negligent selection of contractors, and, now, to making a representation and essentially taking it back. This is the worst and most unprofessional company I have encountered.

I have submitted TWO claims (and paid two deductibles) for the same leaking pipe under my house. On both occasions, the plumbing company did just enough to "fix" the issue for a short period of time. Once the issue popped up again, AHS said that they only guarantee work for 60 days and I would need to file another claim. THREE claims for the same issue is robbery. Oh, and when I called to discuss, the representative would not let me speak to his supervisor and told me "they shared the same opinion on the matter". If you are reading this, please take your business elsewhere, as this company does not care about its customers.

I can't even get through, lines are down. It's been over an hour. I finally get someone on the chat and Susan ** says she can't help because she is in sales: what kind of business does not even have their phone lines functioning. I was told to call after I told them I have been redialing for 1 hour. Get with this century. Horrible customer service. What a rip off.

I have had American Home Shield for 9 years. I pay monthly over the years anywhere from $85-95 a month. I am a single woman who purchased this to keep my house/appliances protected over the years and had them come out maybe 5-6 times over the years. This last incident set me over the edge because all I needed was for my pilot to be lit on my water heater. The water heater was replaced 8 years (by American Home Shield) ago and the nice service tech warned me that whoever installed it didn't do it to code and when it needs to be replaced American Home Shield won't cover it. When I called American Home Shield about it trying to make sure it would be covered it took six weeks of back and forth to get no answer.

Warranty came with the house when we bought it in Oct 2013, Jan 2014 furnace was running on Auto EMERGENCY HEAT (basically a giant electric heater inside the unit-causing a $500 monthly electric bill). Call AHS. They dispatch tech, the outside unit was low on Freon, cost $400 (service charge+Freon=$475). This same scenario has repeated every winter since costing a total of $2375 so far. Each time a different company and still none could find a leak. This year when the new technician diagnosed it, he said it was the inside unit which was leaking (never opened it up) and the unit was going to be condemned...then he said he forgot his paperwork and would send info to AHS.

Our American Home Shield warranty was originally a one-year gift that the realtor presented to us when we bought the house. We liked it and we decided to keep it. However, their financial part is not good right now. This month, for some reason, we got billed and charged something extra after we had our call in for a service. We got charged for the $75 fee, which was fine, but we found another fee when we looked at our bank statement. It was 80 and some change, so I already notified the credit card company to contest it. I called American Home Shield and they had no record of it so something got mixed up there. Another issue I have is that, evidently, we had an increase in the first of the year. It would be nice to get a notification on an increase coming up for the new year since we’ve been a customer for quite a few years. Other than those issues, their service is good.

I made a claim on my appliances with American Home Shield. I read through the contract and it said that I could pay one deductible for all the appliances, so that was what I did. The main issue is with the washing machine. It had several problems. Number one, my daughter and I both thought that we smelled something burning as it was going through the cycle and also, it would not drain. So, it would go through the entire cycle and then I’d go to put it in a dryer and the water was still in the washer. Then the hot water didn’t come out of it as well. We also thought maybe it could be the dryer was smelling like it had a burning smell.

I had a leak in front of the house, outside my mobile home. I thought it was a pipe leak because I have a septic tank and I thought that it might have been from that. When the plumber came out, he went underneath and he said there was no leak. It was good, but it took a $75 deductible just to find that out. He thought it might be the septic, a sprinkling system that goes out throughout the yard, but it was coming from underneath the home. If I used the shower or if I used the washing machine, when it drained, it came out to the front. It was not going through the pipe, but he felt it underneath and he said it was running through the pipe when I drained it.

There was a blockage in the sewer and the water was not going through. I filed my claim to American Home Shield online and later over the phone because initially, they could not understand. Someone else had to come so I was communicating over the phone. Street Plumbing & Rooter had to come out a few times and they tried to get the sewer cleaned up. After a few days, we saw the same blockage again. The blockage did not flush out completely when they put the initial snake, which was a smaller one and was good for 2 to 3 inches. But the guy who came towards the last visit had a bigger snake which is good for the 4-inch pipe. He did a good job and now it's resolved.

I had an appliance claim with American Home Shield for my washing machine. The first man they sent out said that there were two parts that he needed. Then a different man came to install and he decided that it only needed one part. He only put one part in and from then on, I had trouble. They kept coming back to fix that same part after a month. I also kept having water sounds and all that kind of stuff. The company that was fixing it, couldn't fix it. Then AHS wound up calling Sears to come out and do it. It took a while for the washing machine to be fixed entirely and it wasn't a good experience. I wash every day since I have blankets. And if I couldn't wash, it was overall affecting the house with what was going on.

I had an emergency where there was a leak on the back of my toilet and the water was coming out quickly. It happened around 9:30 at night and I immediately called American Home Shield. However, they told me they don’t do emergency service and that I have to call in the morning. When I couldn’t find someone to come out, I called them back that night and asked if they could get me someone first thing and they said they could. So, I just had to deal with the problem, and it was horrible. American Home Shield sent someone out the next morning and the guy was here at 8 AM. He was extremely professional. He rang the doorbell, introduced himself, looked at the problem and then told me what he was gonna do. He had the issue resolved within an hour and a half. He was great.

The dryer was making a weird noise. I made the claim with American Home Shield on the phone and the wait time to speak to an actual agent was a headache. I need the customer service to be a little expedited. You could do it online, but for someone like me who is a little more traditional or old school, I just get the phone and call somebody, and it is hard to get a hold of a representative. It is usually anywhere from a 10 to a 45-minute wait.

Our tenant submitted a claim for the replacement of the ice maker in our refrigerator. The contractor Major Appliance Repair Services finished the job and it was great. I’ve had American Home Shield for about 20 years and it’s a safety net. I’ve always been satisfied with them.

We have two heating units. One was heating and one was not. The fan was just blowing but no heat was coming out. I filed a claim with AHS online and the contractor did very well. He was very fast and took care of it. We've been using AHS for a few years and we really like their service. They've been really helpful.

There was a problem with my washing machine. I called American Home Shield and submitted a claim through the automated system over the phone. It was fairly easy doing that and it works for me. Also, the interactions I had with the techs were good. They were always professional. Definitely having a warranty with American Home Shield has been useful since I’ve had it. I will recommend them to others.

I’m satisfied with American Home Shield. Their warranty is extremely valuable if everything keeps breaking down on you. I have a claim on our microwave and I submitted the claim over the phone. The contractor they sent out were from United Appliances Services. They worked with us on our time frame and they were on-time. They were very friendly and got right to work. Also, they were very conscientious of our belongings in the house and they explained what they did very well. They’re ordering a part and should be out this week.

I went online and submitted a claim to American Home Shield for our water heater. The website was user-friendly and I was able to find what I needed. It had a button that said, "Issue Claim," and I did it that way. It was easy and I was able to do it late at night. The website stated that I could expect to hear something within 24 hours. However, it was after a day and a half when I've heard back that the company Emergency Plumbing and Rooter would be coming out. Still, that was fine and was expected because it was late at night when I submitted the claim.

They have an inability to discuss and resolve any issues regarding warranty service and repair. It takes numerous phone calls to handle any claim, no follow-up, and the have charged me for several service calls, which they said was covered, but turned around and charged me for the very calls, they initially approved. I had to cancel this company's services, due to non-payment of verified warranty claims.

Submitting a claim to American Home Shield was very easy. But a year and a half ago, it was very difficult. I'd be put on hold for a good hour and a half, and it was like an endurance test to see if I could actually get it through. This time, I just got through and did not take that long at all. Speaking with their reps was good. They just ask me what the problem then tells me that they are gonna get such and such contractor to call me. Then the contractor calls and we set up a time.

I've used American Home Shield two or three times and it has been working out well. When my garbage disposal was not working, I called in and placed a request for service then AHS put me in touch with someone the next day. The guy came out within three or four days, on my day off, and tried to repair the disposal. It didn't look repairable so he replaced it. He was very professional.

Even though our oven is gas, all its functionality is lost if the power goes out because of its electrical system. But my experience with the oven claim with American Home Shield was perfect. The technician they sent out was very nice and well-presented. He determined really quick what the issue was and ordered the part. A week later, he came back with the part and fixed the oven in a couple of minutes. He was really good.

Water heater still leaking with no response from AHS - I contacted American Home Shield in mid February to report a leak in my water heater. They were quick in sending out a plumber to diagnose them the damage and the needed repairs. The plumber came out the following week and I was contacted by American Home Shield the next day. The voicemail I received from American Home Shield indicated that none of the repairs were covered. I immediately contacted American Home Shield and asked for another review of the plumber's recommendation. After the review I was told by the representative that she was able to get some of my repairs covered. American Home Shield covered a little over $400, my responsibility was over $1000. How is it that customers pay hundreds of dollars a year in monthly dues but when they need services American Home Shield pays little or nothing at all?

We purchased a home in Florida in October 2019 and it came with warranty from American Home Shield (AHS). We just had our first claim and it was a TERRIBLE experience. Our air conditioner stopped working on Feb 23 and it was not fixed until March 7... 13 days!!! Totally unacceptable! AHS had to get the technician's report saying we needed a new compressor, then get the compressor purchase authorized. Then AHS ordered the compressor themselves instead of just letting the air conditioning company get it, that in and of itself added another 5 days just waiting for it to be delivered.

You can't talk about American Home Shield without the word "Fraud" coming up. In my latest go around with them, my torsion spring broke on my garage door. I have additional coverage for garage door openers. Thinking that since the spring was required for the garage door opener to operate that it would be covered, I called them to schedule a repair. They contacted a service technicians and within 2 days they came out. The service tech called for authorization and was denied because the spring was part of the "door" and not the opener.

I purchased this home warranty when I purchased my home three years ago. My 20 year old home has had a few issues with appliances and AHS has done a wonderful job in taking care of things for me. I also had an AC unit malfunction on a very hot day and they got a technician here on a Sunday! Very impressed with this company.

Having a warranty on my property is very valuable. But with American Home Shield, there’s always an issue and I need to have somebody come out twice or they can’t seem to fix the problem. For example, the garage guy came out here and he had to change my garage door. He gave me a remote. I have two cars and it has to be standard to give me two remotes. But he said that I have to pay extra if I wanted it. Another time was when I was out without a stove for a month. The first guy who came out was really nice. He said he was gonna order some pieces, but I heard nothing. I called back and I was told that it was closed because he couldn’t fix it. I was having a dinner party then and I was stressing out about it. Then I got ahold of a local rep and he was excellent. He was Johnny-on-the-spot.

I've had AHS for a long time. We've owned this house for nine years and we've had it even before we've had this house. It's the one I started with so I stayed with them. So far, I've only had one claim, the one for my garbage disposal, and I submitted it over the phone. The experience was perfect. Their reps were courteous and as helpful as they could be. They had very quick response. Their contractor came out and checked the problem, and then they came out and replaced the garbage disposal. The plumber that they sent out was very personal, explained to me what was going on and told me what I needed to do, and everything worked out fine.

Something broke under my faucet. It started off as the hot water popped off. After that, I had to get everything replaced at the bottom. The contractor that AHS sent out said that the part that they looked at had been broken off so they didn't cover it. My house was 20-something years old. My ex-husband tried to fix it and it broke off when he was trying to turn it. So, of course, they were saying that it was broken off so they wouldn't cover it. Nevertheless, the guy that came out was good. He fixed it but I ended up having to pay $225 out of pocket, plus the $100 that I had to pay American Home Shield. So far, the people that AHS have used were slow and some were terrible. In fact, when my refrigerator needed a compressor back during the early part of fall, I was without a refrigerator for three weeks.

The motor on the ceiling fan in the master bedroom was out and I filed a claim to American Home Shield. I did it online which I prefer because I don't have to look at the clock and make sure I'm calling between certain hours. The technician they've sent out have always been fantastic. But this time, I'm disappointed that I'm left to get my own fan. The ceiling fan is still not working and the company that came out said that the warranty company would cash it out and send me a check, which would cover the installation for them to come out and install a new one. But still, I have to contact Hunter to get a new fan.

We had a pipe in the basement that was like a sewage drainage type that had backed up. I submitted a claim to American Home and I did it online. Their website was very easy to navigate and within 24 hours, we had someone out. AHS was so good. They've always sent out Niebuhr Plumbing for plumbing issues and they were always on top of things. They were so good. Since then, our pipe has been perfect. However, it seems to be very hard to reach anybody if you make a call to get a service. AHS need to improve on that, if possible.

My wiring in the kitchen was not working as the light wasn't coming on. I called and talked with the American Home Shield representative to let them know that I needed someone to come out. I was informed via text and email to expect the contractor. Then within 24 to 48 hours, the contractor called and let me know when they would be out. When the guy arrived, he was very professional and fantastic. He completed the job and also let me know what the issue was and where it was. I wasn't able to see really well without the lighting and so everything changed when that was fixed it.

The thermostat on my water heater went out and I didn’t have hot water in the middle of winter. I submitted a claim with AHS online and it was fairly simple and convenient to do. Then the guys from Blue Ridge Mountain Plumbing showed up and they were very nice. They came a little bit early, did the job and got it all completed on the same day. It was urgent that they came and they got there as soon as they could, and I was thankful to have hot water after that. I’ve had AHS for seven years and I haven’t had any issues except when my AC unit went out last year, which caused me to stop doing business with them for a couple of months.

We were having a problem with our washing machine and my wife went online and filed a claim with American Home Shield. It was a simple process. A repair company then came out and we really liked them. We would request them all the time if we had the option to.

I call American Home Shield to submit claims and the reps usually explain things well. Then, I usually wait for a few hours for a contractor to come out and if they don't call me, I call them. They're always on time, they're very efficient, and they fix everything. They’re polite and clean as well. I had Air Star Services for a heating issue and their services were excellent. The heater is now working fine.

I did a claim with American Home Shield for the air conditioning, and the guys who came out were very professional. They came in and they did what they had to do. The tech told me what the problem was, diagnosed it and took care of it. And so far, everything is still working good. It was a great experience. It’s well-worth the money.

I am involved with several properties and I've used my parents' service persons, but they are all going to the wayside, so I have to rely on home warranties. American Home Shield has been very good. My heater wasn't working and the process of submitting the claim with American Home Shield was easy. They called and got the information, then they contacted Crispy Air & Heating in an instant. Crispy Air & Heating sent me a text when they were gonna be coming out and they gave me a window. They were on time and were courteous. I live in a remote area, but they were able to find the house and service the unit and get it going, although there was some difficulty and they had to get parts.

I was having a problem with the toilet. I saw water on the floor so I thought I had a leaky toilet. I filed a claim to American Home Shield over the phone and got the automated system. Then, someone called me back and I explained what I saw, that I thought it was a leak, and they said they would get back to me and let me know who was coming out. They followed-up and Dave & Sons Plumbing called and introduced themselves. The good thing about it was, when they sent me a notice that it was their company, they sent a picture of the actual service person, so I knew who was at my door. I thought that was the best thing in the world, so you know who you’re dealing with.

I was having some toilet problems in my son’s bathroom so he had to use another bathroom. My claim submission experience with American Home Shield was easy and quick. The contractor, Loftin Mechanical Inc, came out quickly. I was given an expectation when a contractor will be out and it was a couple of hours on that day. The experience with them was friendly. Since the repair, the toilet is performing well.

APC Plumbing, the company that American Home Shield contracted for my plumbing claim, handled the service poorly. The technician they sent out was not knowledgeable at all. They told us the water supply line was bad and needed to be replaced. I called out an independent plumber and it was just a quarter-turn valve that was bad. It’s a $4 valve versus a $5,000 job. The people that AHS sends out to do these home service calls are apprentice people. They’re not licensed, masters-of-their-trades people. I got a 24-year-old that showed up to my house and he was supposed to be a licensed plumber but he’s an apprentice. I looked at him and there was no way in hell that this kid knows what the hell he was doing.

I would like to say that American Home Shield is a damn joke! For a gushing leak they can’t get anyone out till MONDAY!! Home buyers and owners beware. This company is worthless. Just 3 weeks ago I got someone out on a Sunday at 8:00 pm for a leak but I placed a request at 10 am this morning and it won’t get a response till Monday! So we get to go 48 plus hours without water. What am I paying for?!?

American Home Shield is a fraudulent insurance company that collects high premiums and denies claims as a matter of practice. Once a client has a few claims, they increase premiums and deny all claims in an effort to get you to cancel your contract since they are not allowed to drop you. Our sump pump failed 2-3 years ago. We put in claim with American Home Shield (AHS), their contractor came out and replaced it and they covered it. Recently, the sump pump magnetic float failed so it was running constantly. We put in a claim with AHS, they sent out a contractor who said it needed to be replaced. He called it in to AHS, and this time, they denied the claim stating it was not covered because it was supposed to be ground water only and there was condensation from the heater/AC going into it.

We normally file claims with American Home Shield online and it is an easy process. And then we get a response in regards to when a contractor will be out to do the service within 24 hours.

I had a re-key scheduled through American Home Shield (AHS). The technician, Michael from Realty Rekey LLC showed up on 3/3/2019 and did not have all of his tools. He said he would be back tomorrow. We then texted back and forth up to 3/8/2019 each time the technician cancelling or phoning me past business hours. His excuses ranged from "something coming up" to it being a "hectic week". This is not my problem. I hope I can show the text messages as it just shows how horrible and poor the customer service was. When I spoke with an AHS representative asking to cancel him and send someone new after he bailed on me the second time, I was told that couldn't be done.

We called AHS to report a leaking water valve on 3/5/2019. The first thing they said is they would charge us for service. As of today, 3/8/2019, we have not had anyone fix the problem. The 1st plumber said they couldn't come out because of rain-it wasn't raining! So, we called AHS and they wouldn't deal with our concern, telling us to work with the assigned plumber. In the meantime, waters is pouring out! AHS call center is not equipped to help resolve these problems either.

We have had to deal with AHS for 2 issues: 1. Washer. 2. Garage door. Let me start by saying that their support is one of the worst ever! They never ever pick up the call and chat is as slow as one can imagine. Horrible experience to start with. 1. Washer - When we called in to complain about our washer, it took us 7 calls to reach a specialist. When we explained them our issue, they assigned MAJOR HOME APPLIANCE to perform the repair. The specialist came to our home, and was very rude. When we asked him what the issue was, he said, "Let me do my job and you won't even understand, so don't bother asking." He mentioned a part needs replacement and ordered it. Next time he came, he replaced it and left, without even explaining us the issue.

There was a leak in the plumbing underneath our sink. We filed a claim with American Home Shield over the phone. There’s always a long wait time, like at least 30 minutes. But once I got through the process was pretty simple and easy. The first guy was very professional. The second guy that actually put the part in, was very quiet, but he did excellent work. Everything’s working okay.

I booked a claim online and arranged a visit on the American Home Shield website. I’ve had claims before and I was able to check off the right boxes. Everything went smoothly. My furnace wasn't getting hot and it was intermittent, and I restarted it and it worked for a little while but then it didn’t. Stellar Heating & Cooling called and made an appointment. The tech was able to come the same day and he was able to fix it. He also called back to make sure the furnace is working. Both times, the tech that came out was very nice and he was able to come in a very reasonable amount of time. I was satisfied with the service.

I’ve had very good experience with American Home Shield. I’m very satisfied. My most recent claim was for a washer and dryer that we have in a condominium that we just purchased. I submitted it online and their website was very user-friendly. They said I would receive a phone call within 24 hours and I did. The workman was very nice and professional. The dryer is running okay now, but there’s still a problem with the washer. He said it was working, and we checked it. We tried it a little later, and it still wasn’t working. I notified them immediately and I’m still waiting for a callback.

American Home Shield has been great. Every time we call, they answer our questions and get us through our issues. We recently filed a claim after waking up with a flooded basement. The boiler was pressurized and dumped a bunch of water all over my floor for hours on end while we were sleeping. AHS got someone out in about 24 hours, and the guy was great. He definitely knew what he was doing. He was very experienced and knowledgeable. He got everything fixed as fast as he could and got us back up and running. He also pointed out a couple of things maintenance-wise for us. I didn't have an inline oil filter, so he said I gotta change the screen and do all the efficiency testing. I had him back out last Friday on my own dime to do the whole PM on the boiler. I was very happy with him.

If the service person they send is good; then service is great. Some of their people just aren’t good; and, I’ve learned that I can ask for another. Also, ask for your own repairman instead of theirs. Telephone wait time is getting better; best to do online.

The user-friendliness of the American Home Shield's website is fine overall and I had an easy experience submitting a claim online. However, I didn't have any expectation on when a contractor would be out until I spoke with Joe's Mechanical. I have a very old heat pump unit and there was a series of things. The first thing that we had Joe's Mechanical come out and do under American Home Shield's behalf was placing a hard start kit. The dual run capacitor wasn't enough to actually keep the compressor running. They came out and took care of that. They were great and I had a very good experience with them. Then we later found out that there was Freon leak that was what really pushed it over the edge. They said it was a big enough issue that an upgrade is warranted. Once I got linked up with the upgrade department, everything was very smooth. Overall performance of the heat pump is now outstanding.

My dishwasher wasn't working and so I filed a claim online to American Home Shield. The process was easy and I got a response quicker than I expected. The contractor came really quickly and got the job done the same day he came. He was professional and explained what my issue was.

The pipe where my washing machine goes into for the drainage was clogged and I couldn't do my laundry. I called American Home Shield to file a claim and NW Sundance Services came. The guy was great. He put a snake in there then we ran the washing machine and everything was drained. He was here less than half an hour.

We own a couple of homes and we have American Home Shield warranties. When our rental house in California had an electrical problem, they sent Unified Contractors and the timing was very slow. Half of the house was without electricity and there is a pregnant lady in that house. I don’t know how uncomfortable that made her life but they waited a week or so for the contractor to get there. That took too long in my opinion. It seemed that American Home Shield could not find a local technician. Meanwhile, I know that there’s an HVAC school one town away, so I can’t understand why they couldn’t find a contractor. It was an electrical issue and I was assuming that HVAC system is related to electrical work.

We filed a claim to American Home Shield for our dishwasher and for our stove. We did it over the phone and they got a contractor out quickly. The technician repaired the stove in a timely manner but American Home Shield said that they weren't gonna cover the dishwasher because it was normal wear and tear. I would have to purchase a dishwasher on my own.

I had to have my air conditioner repaired so I went online and submitted a claim with American Home Shield. They did very well on responding to the claim and in about 24 hours, a contractor was out to my home. He was very good. It was the second time we opened a claim for this issue over the last couple of weeks. The unit's performance has been very good since the last repair. I really like American Home Shield and the service they give me. I'm happy with it. I would recommend them to almost anybody.

I had a leak in the house. I submitted a claim to American Home Shield. I called over the phone and the process was good. The tech went out the next day. I showed him the leak. He went to the truck, came back and fixed the leak. After the repair, everything has been good. Having a warranty is very valuable. They have a good price. I will recommend American Home Shield to others.

The water heater wasn't getting hot. After one or two people took a shower, the water would be cold. It would take at least two hours to warm back up. I called the automatic number and put in a claim with AHS. The interaction with the rep was good. The tech came out the next day. He came right in and started fixing the heater. He flushed it out, and he had to fix some part on it. After the repair, everything has been good. In some instances, having a warranty is okay, but sometimes, it's not because it seems that a lot of stuff isn't covered. Even so, American Home Shield is good for beginning home buyers.

I had a bathroom faucet that wouldn’t quit leaking. The actual faucet was original to the house. The plumbers came in and replaced it for me and they were great. Everything has been working perfectly since the repair. I used the phone to submit my claim with American Home Shield last time, but I’m not sure I will do that again because the person I spoke to didn’t speak English and was very hard to understand. It was terrible. I just wish that their call center people would be more fluent in English.

Have been paying AHS for more than 2 years. 6 Months ago the Dishwasher broke and the company came and ordered parts took 2 weeks to get parts and 1 week to schedule and install. Ended up doing dishes with hand for a month. This happened twice. Whenever dishwasher breaks it's more than 2 weeks to order parts and fix.

My hot water tank leaked unknowingly soaking 2 bedroom walls & carpet. I called AHS about 7 pm that Wed. night. They gave me the name of the company that was to respond within 48 hrs. I was called a day later, tech came the following day to look at it only, said we would be up and running by Tuesday (7 days later). I found this unacceptable so I called AHS back and was told the tech has not completed his notes to them yet. A day later I called AHS again only to find out the tech said there were modifications that needed to be done and AHS wanted me to pay and ADDITIONAL $395. I have now been without hot water for 4 days. I requested a cash out option. I was not happy with the tech that came out so I hired my own plumbers to do the work.

One day, my wife had pressed the garage door and it went halfway up to stop. I came out to take a look at it and the chain was loose and hanging down. We found the sprocket on the floor and apparently, the shaft of the drive sprocket on the garage door opener itself had worn down and snapped off. I submitted my claim to American Home Shield over the phone and my experience with their rep has been nothing but pleasant. Their contractor, Edelen Door & Windows, came out and replaced the shaft of the drive sprocket, put it back in and everything worked fine. They did it quickly and professionally. They were excellent. I'm very happy with their performance. It's been a good experience. I've had The Appliance Guys for a refrigerator and they've been excellent as well. They were professional, courteous and very knowledgeable.

I had an issue with my garage door. The door would go up and it would stop. And then, it would start to slide down again. I submitted a claim to American Home Shield and the tech was out the next day. He came in and set up his ladder. He was looking for the control or switch up in the unit itself that prevents the garage door from sliding back down. He readjusted some stuff and had me hit the button to try and open and close it, and it was fixed.

American Home Shield has been excellent for me. Once, I went online and filed a claim with them for my AC. Navigating their website was easy and I received a text message right away. It was unbelievable and I was very surprised. A guy from Efficient Air called me while I was at work and told me he was on his way to our house. After about half an hour, he showed up there. He went inside, turned the AC on, walked upstairs, and fixed the unit. Then he came down, called me, and told me that everything was done before he left. The guy performed the service excellently and the unit has been working well since then. I appreciate that.

My faucets were old and leaky, so we got them replaced. I called American Home Shield to file a claim and the reps I spoke with were fine. Contreras Plumbing was sent out and I was happy with them. They’re very professional and the work that they have done is very good. Everything has been fine ever since.

My water heater was leaking. I submitted a claim online to American Home Shield and their claims process was smooth. The plumber from their contractor, Hers & His Plumbing, Florida, was very professional. He came on time and finished his job. He replaced the water heater for me because the old one couldn't be fixed. We also had some additional issues apart from changing the water heater. There were some valves that were broken, so he fixed them as well. He did a great job.

We're having problems with our cooktop oven. Submitting a claim with American Home Shield over the phone was very easy. Their response was very timely and the contractor they sent out was very professional, but he wasn’t able to fix it. The unit has to be replaced and that process has been horrible. They said they would replace it and they would give me prices on other appliances and I sent the model numbers. I’ve got an email and phone calls to them and I’ve got nothing back. We’re still sitting with a broken stove. You just can’t get AHS to call you back.

My husband has handled submitting the claims with American Home Shield every time and he seems to think it has been pretty easy. We've never had a problem getting something set up or scheduled. One day, the AC just stopped blowing cool air. It was a super easy fix and the guy who came was great. We also filed a claim about another AC unit inside. We had several people come out and look, but I don't know that the issue was ever totally resolved. We're curious to see how it pans out this summer, whether it's gonna be good or not.

Our garage door wouldn’t come down. It would come partway down and go back up. Sometimes, it would come a little further down and then go back up. Sometimes, if I held the button, it might stay down. It was a real nuisance. I called in to submit a claim to American Home Shield. The gentleman that came out from Superior Garage Doors had done some work for us before and we were very pleased with him. He's very personable and professional. He knew exactly what the problem was. My husband said that he replaced the garage door's eyes and worked on some wiring that may have come loose or partially broken.

I had two recent claims with American Home Shield. One was for a wine refrigerator. It just had an error message. I submitted my claim online and it took about a week to dispatch the contractor out. The contractor was from Arizona Value Appliance and Repair and they were professional. However, they didn't fix it. It was a Sub-Zero appliance, and I don't think that they were qualified to work on Sub-Zero appliances. The other claim is I have a HVAC unit that's been out since August. I've had three different companies out and probably eight to 10 different service appointments, and it still hasn't been fixed. I don't know if the subcontractors AHS were hiring are incompetent or if it's just an issue with the machine.

I previously had AHS with another house that I owned in the past then I added it on the newly built that I bought. Recently, our compressor kept coming on and going off. I Googled it and it said that wasn't normal so I contacted AHS and it was my first time having them to come out and fix anything. They sent Air Smith Pro out and the technician told me it was some valve that had gone wrong on the unit. He had to order it in for it to be replaced but he was able to put my heat on emergency heating so I could continue to be warm in here.

I normally submit my claims with American Home Shield by phone, however, the hold times are long. And when I try to do it online, it keeps telling me to call. It takes me through the steps, but I have not been able to use it to submit anything. The website could be a little more user-friendly. I submitted a claim for my washer. Every time it gets through a spin cycle, I would have to go out and stop the cycle and then turn the machine off and shift it over to a spin and rinse cycle for it to drain the water out of the clothes. AHS sent Sears out about two months before because the washer was doing that, but they couldn't find the issue. The issue wouldn't repeat when the guy was there. But after a couple of months, whatever was wrong became evident and it showed up when the technician was there.

I filed a claim to American Home Shield for a microwave that wasn’t working. Their claims process was really good. They sent out someone to check and let me know that the microwave needed to be replaced because it was a combo machine, and the people that came and installed it were excellent. So far, everything has been working good.

American Home Shield sent a contractor out here before because I replaced the water heater. Then, it started leaking but it wasn’t the heater itself. It was at the top, some sort of connection that was overflowing and they fixed that. I’ve been with American Home Shield for around a year now and so far it has been worth the money. The people that they've been sending have been very professional, personable and efficient. They called, came and responded. They checked and they answered all of my questions.

There was a loud humming noise coming from my heat pump and I wasn't sure what it was. When I went out and looked, the fan wasn't moving. I went online and filed a claim to American Home Shield. The claims process was very simple. I could do it anywhere because I have a cellphone. The contractor that came out from JG Mechanical was polite and very knowledgeable. He gave me a call the night before and told me he'd come out in the morning if that was okay and I agreed. He came out at 8:30. He went around back, took a look at it and evaluated the situation, and told me he needed to replace the fan motor.

So far, I've been pleased with my experience with American Home Shield. Among their contractors, Choice Electric is one that I've dealt with a couple of different times and their technician has been very good. When the compressor of our heat pump went out, he had to replace it. But it was down for about a month and a half because when the compressor was sent, not all of the right parts were sent so we ended up reordering some other parts for it. But other than having to wait for parts to come in, he did a fine job. Besides, the delivery of the parts wasn’t his issue.

A social media rep from AHS contacted me offering a cashout of $900. I hired a technician, completed the AC changeout and emailed her the receipt. Total cost was just over $4k dollars. I was hoping they would cover at least half.

Updated on 03/12/2019: I wrote a negative yet very true review on 3/7. I received a prompt response saying that someone from the social media dept would be in touch. Well that has not happened yet. Just more proof of the poor customer service offered by this company!

This is absurd! This has been going on for almost a year. Faulty contractors will not fix my heat and have it rigged on constantly but will not fix it. My electric bill is $250 and AHS won't get back to me! The first company broke my heater. $200 later with two claims a new contractor comes to “fix” it. And says the motherboard fried again because they did not turn off the rigged heat the first time. Our electric bill is $250 a month and we have a baby on the way! AHS is fraudulent and will not get back to my hundreds of calls and emails. The 2nd contractor is also trying to charge us $500 plus permits with a new system when all they said what was needed was a new part the second time and now all of a sudden it’s a $500 fix!!! I need answers and compensation for my time and money!!! The customer service department refuses to call me.

Our water heater was not giving us a lot of hot water that we barely make it through a full shower before we started getting cold water. It wasn’t working efficiently. It was possible that there might have been a slight leak on the top of it, too. But I didn’t wanna mess with that because there is very severe corrosion on the top pipes where that connection is on top of the water heater, so I called it in with American Home Shield. I did it on a Saturday and I heard something back that Monday. AHS sent Simply Water Heaters who was very informative. They walked me and my wife through things that we needed to do as far as taking care of the new heater and they were prompt as far as getting the old one out and getting the new one in. In about five hours, the service was completed. The whole family makes it through showers with no hiccups now.

I submitted a claim to American Home Shield for issues with my toilet. The contractor came out here and I was fine with them. However, I have a problem with American Home Shield's new policy change wherein I have to pay $75 before they come out there. For the 14 years I've been with them, I've always paid. They said other people didn’t pay before so now, the people that did pay were responsible for paying upfront, which I do not like because when I call and it’s already paid, I gotta wait two days for them to come out there.

We keep using American Home Shield. This is my third house with them. I have two houses with them right now, and we’ve had our other house with them. The contractors they've sent were really knowledgeable, really quick, and very nice. They were really good contractors that they sent out. We had a leak underneath our kitchen sink, and it was flooding down through the basement ceiling. It was a mess. I called AHS and they asked me for my deductible, and they sent someone out. They asked me to turn the water off to that area, so the damage won’t get any worse, which is only smart to do, and then the tech came right out and fixed it. He had to replace all of the underneath valves. He changed them from the old style to the new style, so it wouldn’t happen again right away. He cleaned it all up and made sure it was working perfectly before he left, and we haven’t had a problem since.

Something was wrong with the outlets in about four rooms. The one in the kitchen was blowing out everything that I plugged in. Then I had one that kept resetting my phone. I also had a couple of them that didn’t work. Over the past few months, it had seemed like there was something wrong in each room. It was funny when Clay called me and I was telling him about the complaints. I think he owns the contracting company and he told me I may need holy water because I had so many different things going on in so many different rooms. He was so charming on the phone and was very nice. Then he came out and the response couldn't have been any faster. He and the guy with him were very personable and nice too. I felt comfortable having them in my home. They went right to work and took care of my problems. Everything has been great since then.

When I was starting to work with AHS, I specified to the salesman the items that I want to be covered. He told me it was no problem. I also paid extra for my pool system which includes the heater, the pump and the filter. Then my heater wasn't working. I thought it was not a big deal because I knew I have insurance and I was covered.

My wife put in a claim when the dryer wouldn't operate. I’ve had All-Tech out here several times, and they’re wonderful. The tech who came for the dryer was very polite. He was very efficient and he really knew what he was doing. He's been out here several times on other issues and he's been excellent. I was very pleased with American Home Shield.

My room downstairs had an electrical outage on one of the outlets and a full room upstairs had no electrical power. American Home Shield sent out Bill Richards Electric. Their guy was in our area when I filed the claim and he was notified somehow. He was at my house within an hour of when I filed the claim. He did a great job troubleshooting the issue and he fixed it within an hour. It was just a loose wire but it wasn’t very obvious. Everything else went smoothly.

Our furnace wasn’t working and we didn’t know why. I went to American Home Shield's website and submitted a claim for it. The site was easy to use because the option that we wanted was on there. The technician came out right away and showed up on time. He was polite. He walked me through what happened and then also helped provide maintenance tips to avoid things happening in the future that would make it not work. Everything’s been working well, so far. Our furnace turned back on when it was 50-something degrees in our house, so the repair is definitely beneficial.

I submitted a claim to American Home Shield for a leaking drain pipe on my washing machine and their contractor responded very quickly. They were great. We have a hole in the sheetrock and I'm not getting much help from AHS repairing that. I've been trying to communicate with them to have someone come back and patch the sheetrock, and we finally got the ball rolling. Yesterday, I had somebody call me. It sounded like some offshore or some answering service and I can barely understand the person, but he's with AHS. I finally got it through to him that I don't need another plumbing repair, I just need the sheetrock repaired. I'd just like to get the job finished.

My dryer was making a loud grinding noise that I couldn’t even turn the dryer on because it was so intense. American Home Shield sent a cool guy but the first thing that he told me was that the warranty doesn’t cover noise. It didn’t make sense. It was a hum and there was something that was causing that noise. So, he took a part out and he sprayed WD-40 on it. I asked him if he would vacuum the dust and he told me that he wouldn’t. No sooner than he left, the same intense noise started, so I called back and he came. He told me that it was the dryer’s pulley and he replaced it and so far, so good. I asked him though why he didn’t just do it in the first place and he told me that they had to do what was left first. That sounded cheap and wasting my time but other than that, he fixed the dryer.

My claim with American Home Shield for when my water heater was leaking was a great experience. It was the TP valve. Normally, I call to file a claim but I tried it online this time and I was actually really surprised I got service the same day. Heros Plumbing came out and was professional. They also had the correct parts on the vehicle. They took care of the problem and were in and out. Since then, I don't notice any more leaks.

The garage door broke, it rolled off the railing. I forgot that I have a home insurance so I called some guys and they fixed the problem. They put it back on the rail and replaced the springs and ripped me off. I spent $1,000. A week later, I had another problem. The garage door wasn't going down. I called those guys back and they said that it was not the work that they did, and that it was something else. And then, it dawned on me, I have insurance. I called American Home Shield and their contractor came over and readjusted the lasers where you walk in front of the thing and it stopped the garage door from opening. Then the problem was resolved.

AHS had the best reviews in terms of what was offered between the different providers and the last thing I wanted to do is to fight my way through repairs if something came up. I got their warranty and so far, everything had been really good. Recently, I had a fan failure on a heat pump and sounded like an engine with a bad connecting rod bearing. It was knocking, thumping and banging, and then it froze up.

My washing machine wasn’t draining the water and it wasn’t washing the clothes. I called in the claim and American Home Shield sent out AT Appliances. The tech was very nice and he was on time. He said he would be there between 12:00 and 5:00, and he called before he came in to announce where he was on my house. My washing machine is doing fine now.

Having American Home Shield's warranty has been very valuable for us. Most recently, both United Contractors and AHS went above and beyond to help us. We had two separate claims and they were both great. Navigating their website was perfect too. AHS has saved us a lot of money in the long run.

Our HVAC unit was not heating and it was only cooling. So, when we increase the thermostat temperature, the hot air was not coming out, it was always the cold air that seemed to be blowing. I originally called the actual equipment manufacturer and somebody came over and said that they could fix it in 10 minutes but they were charging $150 for the labor and then another $150 for the part. I realized I have some warranty so I called American Home Shield. Their claims process was pretty good and seamless. They said it would cost me $75 as opposed to the $300. The only thing was it took 24 to 48 hours for them to get back to us. It was really cold in Dallas at that point and I wanted some heating to happen, but we had to stay without heat for two days before somebody responded back.

American Home Shield is very convenient and worthwhile. They offer more for a good price. When we bought the house eight years ago, we got a warranty and stuck with them a couple years, but they didn't cover the HVAC. And so, we switched to American Home Shield, which covered it, and the price was not that much different. Recently, they sent A-US Air Conditioning of Texas for their spring tune-up offer on the HVAC system. I usually do my claims online and then they call, or I get a text, and they're right on the ball. And, usually, the next day, the actual provider will call or text and then let us know they're on their way. All have been great with the service providers.

My microwave's handle had broken off and the vent was open. The door was falling apart too. It was just glued on. After we used it a couple of weeks, it broke and fell off. I called AHS's, got a claim number and paid my $75. Their reps contacted the appliance people and they looked at both appliances. They did great and were very professional. For the oven door that would not close, the contractor replaced the hinge on it which alleviated the problem. While the stove was fixed, the microwave is gonna be replaced. Still, AHS was very prompt in getting us a replacement website and all the value for that. Overall, I had a very good experience with them.

I called American Home Shield and filed a claim for a spring on a faucet and check valves. This was my first experience with AHS and submitting the claim was pretty simple. It booked the appointment, and then a guy from STL Plumbing came out. He walked me through the whole process of what the issue was, what I could expect moving forward, and how easy it was if I needed to take care of something.

Our experience with American Home Shield has been good. My wife puts in the claims and the only problem she's had was when we first scheduled for the washer to be looked at. The receptionist wasn't that good at customer service and gave us a bit of trouble with scheduling. The rep caught an attitude with my wife. Other than that, everything was handled professionally. The techs came out and took care of the washer.

I recently submitted a claim with American Home Shield for the air conditioner that wasn’t coming on. They sent out Advanced Heating & Air Conditioning and the technicians that came out were professional. They were A-plus, although they are still working on the problem now. It has been going on for about a week now, but it is getting taken care of.

We used American Home Shield recently for our furnace, and the response was quick. The gentleman that came out initially to look at the problem was very professional. I told him the problem, and he looked at the furnace and said something that would take care of the problem. And true enough, they took care of our problem. He said that they would be out within the next week, and they were out within two days with the part and replaced it. So, I'm very happy with that. We also used them about two years ago when our washer and dryer went out. I have nothing to complain about or else we would no longer have them or we'll not be paying them money anymore. We bought this home about three years ago and the party that was selling it had bought the policy and it worked fine for us. And I would recommend AHS to other people.

I called in to American Home Shield when our tank wasn’t getting any hot water at all. The reps were good and really nice, and the technician they sent did really good. He was from Centurion Plumbing Services LLC and he really helped me. The thermostat had something wrong but he put a new part in and fixed my hot water in less than an hour. He was really nice too.

When our hot water tank went out, the whole claims process with American Home Shield online was so easy. The contractor came in, introduced themselves, who they were with, and looked at everything. They explained everything very clearly to me and what’s needed to be done. So, it was good. They had to go get the new hot water tank across town, and once they got everything hooked up, they made sure it filled up and got hot.

I'm pretty happy with American Home Shield. Overall they seem to be professional and pretty organized. Everything ran smoothly. If I reported an issue, they have it addressed in a timely manner. I usually call them to file a claim and it has been a pretty straightforward process. I might be on hold for a couple of minutes. Sometimes I get a person and they file the claim.

Since I've been with American Home Shield, which is about 12 years now, they've done excellent work and I've been satisfied. I called when I had an issue with my thermostat and told their rep that I didn't have heat. My thermostat wasn't working right. The rep did the job and the technicians came right by the time they said they're gonna come. They had put a new thermostat again. But I complained that it wasn't working right. It would say one thing but when I took the temperature around the house, it would say another thing. I had to turn it up really high before the heat even started even to work. I never had that problem before.

I submitted a claim online to AHS because the stove exhaust wasn't working. It took the contractors a week to come out and now, it's been a week since they've been out and I've not heard back from them. I assumed they would need some parts so they ordered the parts. I'm still waiting to hear back from them. They should send the customer a status to let them know what's going on. No communication is not good. But overall, the claim process was very good.

I signed up my home and rental properties with American Home Shield after my property manager recommended them. Once, one of my five Nest thermostats at home wasn't getting power from the outlet and the whole area got cold. I put in a space heater there, but it blew up the whole circuit. I filed a claim with American Home Shield for the AC and the contractor called me the next day to schedule an appointment. Four days after that, the tech came. He went to our utility room and he figured out that the power line to the thermostat was loose. However, it took him a while to see exactly where it was loose, which ended up being in the basement. He then fixed the issue within 30 minutes. He was very careful, professional, and it was an overall good experience.

I used to be with Old Republic and I just kinda fell out of liking American Home Shield and their service so I thought I'd give them a try. Recently, I called in to file a claim because the website was not clear as to what I wanted done. It was very generic. But the customer service I got was very good. AAA Brands Appliance came out and the service was handled fine. The guy didn’t find anything wrong. He checked out the inside and the outside, and he didn’t know why the appliance was not cooling like it was supposed to so he checked everything over and then it was working.

I try to go online when I submit my claims to American Home Shield, but it doesn't work a lot of times. When I don't have my contract number, I should be able to put in my address, but it doesn't, and I don't know why. So I have to wind up calling them. Once I get through and talk to a representative, they are always really nice. And if I have an issue, it gets worked on. Everybody there was really helpful and understanding of the situation that I'm going through. Even though I had to wait for the process, they apologized to me and they really tried to make me feel comfortable with the situation that I was going through.

Reliable is amazing and I love them. I had a leak from the pressure relief valve on my hot water heater. It was full of water that was getting dumped out onto the side of the house. I logged into American Home Shield's portal, it asked what the category of the repair was, then they did everything automatically. It generated a text messaging service once I submitted the claim that says, “Okay, your claim has been submitted, and we are contracting it out.” Then, AHS sent me another claim with the information of who they contracted with the name of the company and the contact information.

I call American Home Shield to file my claims and they always follow through. The people are thorough and always polite, and they always try to get our problems solved. They schedule the tech to come out and they also schedule deliveries. But I have to do a lot of calling and following up, and the wait time, every time I called was 50 minutes. The wait time is terrible. So, they could have more people answering the phone.

I've had American Home Shield for a long time and I usually got a good response from them when I needed to use them. When my heater was not working, I called late one evening, and the following day they sent somebody from A & R Complete. He was here in good time and went right to work after I explained that the heater would try to kick in but the blower never did put out. He diagnosed it, replaced the main circuit board, and he was done in no time.

The guy from Performance Heating & Cooling showed up quickly and got our problem fixed. He did it quickly, and we're really happy with it. The unit wasn't heating. So, he had to change out something on it. Prior to the guy coming out, my wife called American Home Shield and reported the issue. We've been with AHS for several years, and they're the one I've heard the most about and had the most experience with other people telling their experiences with them. You should get AHS, too.

My wife submitted a claim to American Home Shield for an air conditioning unit issue. The unit was hanging. It was frozen and would not turn off. A technician from Controlled Comfort came and he was great. Since the unit was repaired, I was able to save on my electric bill. I have been with American Home Shield for 16 years. It's a good company and I trust them.

I submitted a claim with American Home Shield over the phone recently and getting that claim process started was simple. AHS was able to get somebody out here the next day. They sent the contractor, Westbrook Plumbing. The plumbers that came out were great, professional and courteous. They were on time and they answered any questions that I had. They assessed the issue and said that I needed a new water heater, and it didn’t take long for them to order, receive and install it. Since the old water heater was replaced, the performance of the new one has been good so far. At this point, we're happy with AHS' service.

I like the whole American Home Shield, but it's very often hard to get somebody to come over and at the times that are convenient for the customer. If you work, you're really in trouble because none of these guys work on the weekend. The second thing is that I always seem to need an upgrade, and they say it's not supposed to cost me anything. I pay $70 a month, and then, my issue with the heating still costs me $2,700 out of pocket. So, I'm not happy about that. I had an air handler replaced in September, and that cost me $3,000. It's not complete coverage.

I've been waiting since December to get my heating taken care of but until this day, it still has not been resolved. The heat isn't being evenly distributed. There is no heat coming in to my room at all then there's very little heat coming in to my son’s room. So when I filed the claim in, I wasn’t sure if it was the furnace or the ductwork. I just clicked furnace and duct, and American Home Shield sent somebody out. The guy was great and I thought that he was being open and honest with me. He said I needed a new furnace and he repaired the furnace. He also told me that I needed the ductwork done and that he was gonna put it in his notes that the ductwork is mandatory. But I was charged and I had paid $825. Why did I have to pay the $825 if the problem is still not resolved?

My husband submitted a claim to AHS because our shower head broke off from the pipe. The contractor who came out was a really nice guy and he seemed to very much know what he was doing, got it all fixed and it’s working great.

Our ice machine stopped working so, I went online and filed a claim with American Home Shield. That was really easy to do. Then, Major Home Appliance Service then came out and they were pretty solid. They were nice and professional. They checked out what exactly was wrong with the unit and once the part got ordered and shipped, they came right back. I left them to do what they needed to do but at the times that we were there, they would explain to us what they were doing. They didn't have to do that, but it was nice to understand what you own a bit more. Everything worked out and now, we have ice. I'm very satisfied with American Home Shield.

Sears Appliance Service was due to repair my oven on 3-6-2019, we have been waiting on the repair since 2-19, at the time the technician requested an assistant to help with the oven removal. At 12.04 pm I received a voice mail confirming the appointment for 8 am to 5 pm on 3-6-19. Then at 3:30 pm I received a text canceling the appointment and to reschedule. I called Sears and the excuse was that they have to reschedule because they did not have a helper available. NOW I was out of town and change my schedule to be at home ALL DAY. Again at the visit on 2-19 the technician requested an assistant/helper. This really bad business. NOW I have burn another whole day waiting for something that may or may not happen. I sure everyone is very sorry, this is inexcusable, And reflects very poorly on Sears and American Home Shield. Thanks for nothing and apology not accepted.

I have a home repair insurance contract with AHS. Their mode of operation is to deny, deny and deny any claim. It takes forever to get someone on the phone. And then I was sent to multiple people and had to say the same thing over and over again. Despite what the plain language of the contract says, they still are denying payment and are rude about it.

AHS sent a contractor to fix the AC during the summer. They didn't come nor call for 6 days. I called AHS. They said that contractor was not on my area. They sent a second one who came 3 days later. After 5 visits during the summer they said I have to pay $1350 for freon before they can replace the compressor. They however said, "If you pay and in a month or 10 days the compressor broke again because something else is bad with the machine" they will have to charge me another $1350 for new freon. So I said, "Well please check what could be causing the unit to break the compressor." They said they can't as it was impossible to find out.

This is most awful company I had ever dealt with. They keep you on hold forever and never keep their promises. I never got a copy of my contract after requesting a copy three times. The vendors then send to your house are not reputable. Make sure to check all reviews from all websites about this company. BUYER BEWARE!!!

They will continue to repair a 20 year old Heat pump and not pay you ANYTHING towards replacement if you decide to upgrade to a new unit. Total scam. I saved them the 600.00 of replacing the compressor on my outside unit by replacing the entire system at my cost and they wouldn't pay me a single cent of the 600.00 I saved them. I should have just continued to let them repair a very old unit at my cost of 125.00 each service visit.

I had a water heater that was leaking all over. The heater was 19 years old and so, it had started to rust and the pan where it sat in had cracked. I made a phone call to American Home Shield to submit a claim and the process was very smooth and seamless. The tech from Peter Klein Plumbing came out the same day. He went ahead to submit the information he needed to do on his part. And my phone rang within 30 seconds, and they let me know that the tech received the information on how to proceed. It was very prompt. The tech first came out on a Sunday and by Tuesday morning, he replaced the heater. The tech was very courteous and professional. He's definitely somebody I would hire.

One of the smartest things a homeowner can do is to get American Home Shield. Last week, our icemaker wouldn’t let water out through the ice machine. It was making ice but we weren’t getting water in the glass. I filed a claim to American Home Shield and their contractor came and did whatever he needed to do. He got a hairdryer out and he blew the hairdryer onto the icemaker until it thawed out. It worked great and he left. The guy who came out was very friendly, customer-caring and very intelligent. He knew what he was doing and he did a great job. He explained what he was doing and said that typically, that was the problem with the refrigerators nowadays. Apparently, the icemaker froze because of lack of use. My wife drinks a lot of water and I don’t. So, when she was out of town, it wasn’t being utilized and, therefore, it froze up.

I’m very satisfied with American Home Shield. I had an issue where the furnace was not shutting off and the blower would keep on running. Then when it did shut off, as soon as it shut off, the heat would come back on again. Because it had run so long, it had cooled the house. I submitted the claim over the phone. But I also had a problem earlier that I had called on, for the same thing, and they told me they would be getting ahold of me after the weekend was over. But I couldn't wait. I had this fellow and he went ahead and helped me. It would work but then it would quit working.

We have a two-year-old refrigerator that suddenly would not keep anything cold. So we called American Home Shield and reported a claim. They dispatched this BRM outfit and it took them about two weeks to get it fixed because they don't carry parts with them. I'm accustomed to service people coming to your house and having parts with them or they can quickly get one and fix the problem on the same day. This was the first time that I was not sure if the guy was equipped to do the job.

I had a problem with our dryer and American Home Shield's rep was great when I called them. I called Friday evening, and the contractor was over Monday morning or the next business day. Everything was excellent - both the callback person and the person that they sent out for the repair. The dryer was also fixed in one day and I've had no problems since.

Sears was sent by American Home Shield when our washer went out of service. We interacted well with them when they came. The parts needed to fix the washer was way much more than replacing it, so I got it replaced. American Home Shield gave me a link to check out online and I picked the washer that they recommended as a good one. They had a trucking company who brought it in and installed it.

I submitted a claim online to American Home Shield for the icemaker and the refrigerator. Online is where everything is. You go to the site, put in all the information, then they tell you to pay the money and let you know who’s gonna come. AHS sent out RC Appliance. They had to get some parts from somewhere. I just had a total knee replacement and I needed the ice for my knee because I have to keep it iced to keep the swelling down so not having the icemaker working was a real problem. But RC Appliance got the icemaker fixed in a relatively timely manner. Overall, I've been happy with AHS.

We had American Home Shield when we moved into our first home 10 years ago and it has always been very good. We were pleasantly surprised when we purchased this new home and saw that the same warranty company was gonna handle it because they were very helpful the first time we used them. When I submitted claims with AHS, I discovered how easy it was to do it on the web. So, I’ve been doing it on the website where I go and click what the problem is. I usually go and triple check that the problem is covered by our warranty. Once I verify it is, I can go ahead and I can do the submission that way.

There was a leak in our upstairs bathroom. The spigot kept dripping and I couldn't get it to stop no matter how much I tightened it down. It was also happening on the outdoor spigot on the back patio. And so, I put in a request on the American Home Shield portal online for both of those to get fixed. Filing the claim was very easy and self-explanatory. Blue Star Plumbing called the same day and set up the appointment for the next day, and everything was fixed the next day. I had to have my mother meet the technician over there. But they did call me ahead of time and let me know that they'd be here in 25 minutes. So I was able to let my mother know and she was able to go across town and meet him. She said he fixed the leak really quickly and gave a 60-day warranty on the work. They took care of the problem, and everything went really smoothly and I was happy with the result.

We filed a claim with American Home Shield for our heating and air conditioning unit as we were having a problem with it. The house is older and so the unit has been refitted. The repair company AHS sent came out thrice and put a new board in. However, the unit eventually fried it in a week. The company then came out and said that the unit needed to be replaced. American Home Shield ordered a unit that met the government's current rules and regulations. The installation people picked up the unit and they were prompt. They kept me well-informed of where they were, what was going on, and when they expected the unit in. Then, as soon as it came in, they came out and installed it. They put a new base on the air conditioner, which was just sitting on blocks before, and had me up and going within a week.

I've been with American Home Shield for a few years and I've never had a problem whenever I made a claim. Within 24 hours someone has contacted me and within 24 hours of that phone call, they are at my home. Recently, my heater stopped working and started to blow cold air. I called AHS and the contractor who came was someone I've used before. He is always on time, very professional, and friendly.

We had a water heater that went bad. We submitted the claim with American Home Shield and the online process was very easy. The initial response was very quick and it took about four hours before we got an actual response. However, it took us a week to get the water heater repaired. The service provider that they had locally didn't have an opening for two or three days. We reported on a Friday, but they couldn't even come out to look at it until Tuesday. When they looked at it, they said the heater was gonna have to be replaced, so it took them another three days to get the heater and get back on their schedule to get it out here and get replaced.

The icemaker wasn’t working and there was visible rust in the freezer and refrigerator compartment. Submitting the claim for it online with American Home Shield was fairly easy. Before this, there was a first claim and I had two appliances. We had a power outage and I had a problem submitting for the second appliance. It wasn’t clear to me how to do that, so I called and the person on the phone was very helpful. The icemaker was in a second home and I wasn’t there and when I talked to the tech on the phone, he told me that he did what he said he was gonna do. He didn’t call me to tell me he’d actually done the job though. There had been a snowstorm and he called to tell me that he would do the job at another time but he never called me back to tell me the job was complete. I had to call them in a few days to ask what the status was.