American Home Shield Reviews

I had a toilet that was clogged so I filed a claim online and it was easy. The contractors are very positive, easy to get a hold of, receptive and called pretty quickly to set up an appointment time. Excellent performance since the repair. I would recommend American Home Shield.

Contacted American Home Shield on January 12th because our instant on hot water heater stopped working. They told us that they could not send anyone because we owed a balance of $75 for a previous contractor call. Which was untrue because we paid the contractor as soon as they arrived. Otherwise they will not do anything on the problem. It took 3 days to finally get that cleared up because we had to wait for American Home Shield to contact the contractor and get verification that we had in fact paid, then process it and get our account cleared. Meanwhile we still have no hot water in the middle of winter.

My contractor was a pleasure to work with, unlike some past experiences I've had with other AHS contractors. He resolved the problem quickly, made repairs efficiently and left no mess. I think AHS has been more diligent than ever in working with qualified contractors interested in quality workmanship and good customer service.

I have had good customer service experience when contacting AHS with a service call. The last heating contractor that came out was professional and on time. I appreciate that AHS follows-up after a service call to get feedback.

When I contacted AHS I received excellent customer service. Being in customer service myself it was refreshing.

It's been wonderful with American Home Shield. They're outstanding. I'm going through a lot right now. My husband is very, very sick in ICU. And even with that, they kept up with me, called me, came out, and did a magnificent job.

A few months ago, I noticed a small spot on the ceiling in the living room and noticed it getting larger. When I went up and touched it, it was damp so I figured out that that spot was occurring in an area that was underneath the master bathroom. Since it was growing I thought that means that this is a problem that's not gonna go away so I filed a claim via the internet. The pick list on the menu for describing the problem didn't allow me to really clarify what the problem was. The full information was not available when American Home Shield was selecting the contractor. Fortunately, when the selected contractor called, I was able to give them additional information and the plumber came in prepared.

Overall, my experience with American Home Shield has been excellent. I would recommend!

We had an issue with a November 2014 service call - AHS sent out a contractor who was ill prepared and who does not fix the kind of issue we were (and are) having. We contacted AHS to discuss the situation: whether the malfunction is covered under our contact, whether another contractor should be sent out, and whether we are required to pay the service fee. We were assigned Tina to handle our case.

I contacted AHS in November to request service for a non-working stove burner and a non-working water dispenser in my refrigerator door. They said Sears would call me to schedule appt. no call. I called back after the holidays and they said they would send GE and they would call. No call. I called again and they said someone would call me back. 5 days later, I'm typing this. I'm also complaining to the realtor who repped this company. I typed a review after the first no show and it was never published and the company sent me an email. I don't want an email. I want service I was sold!

A very nice AHS representative contacted me and recommended I get a second opinion from an electrical contractor of my choosing. The licensed contractor I chose said the first diagnosis was incorrect. I informed AHS and they agreed to the repair. A few days later I did receive a reimbursement check for the entire repair from AHS.

I'm happy with the service people coming out but I haven't been happy with my response from the company towards whatever problems that I've had in the past. It's stuck with me with the present and the future from issues that I had regarding some problems with the air conditioning unit at my home. Because I can't let go of how the company responded to that, I'm not happy with it. I'm still upset about some things that were torn up in my home and my having to come out of my pocket for something that somebody else did that American Home Shield hired.

Their service representatives are rude, and they do not honor their word. Our contract requires someone to be at our house within 48 hours of reporting an issue. Our hot water heater went out yesterday (Tuesday), and they will not even send out a plumber to look at it until Friday. The plumber told us that they could be here earlier if AHS will expedite the order, but they are too cheap to do this, even though it means that they are not honoring their contract. It's January, and I have an 18 month old, who I am not going to give a cold bath to. DO NOT BUY A HOME WARRANTY FROM THEM!!!! It's a waste of money.

American Home Shield always comes through every time we have got to fix something. We've probably used them half dozen times in the last couple of years. The last one was for the air conditioner. It just needed Freon and it has worked perfectly since the repair.

We discovered the leak on the 21st of December because this was causing a bulge in the ceiling. We only moved in and bought the house about a month prior to that. Then we forgot about it because it was the holidays. It was probably the 27th of December that I filed the claim to have somebody come look at it. Then we had an issue that somehow it failed to go to either one of the two service providers that they said that it was assigned to. They emailed me the first one immediately, and then an hour later they emailed me another one. I kept calling the second one because I figured it got moved to the second one and they didn't answer because of the holidays.

Moved into a home and had multiple leaks. I called AHS and they couldn't get anyone out for several days, which is odd because of where I live. After cancelling once the plumber shows up and, before even seeing anything, says he won't do the job as it will cost more than the $70 copay. I get upset, he comes in, takes a few pictures and leaves. I get a call from AHS saying my claim has been denied. I ask why, they say random stuff like they don't cover preexisting issues. I ask where it says that in my contract considering it says corrosion is covered. It all became a lot more BS from there. I eventually ask to speak to a supervisor, and told I can't. Eventually, I get the honor of leaving my information for the supervisor to call me back, who does a few days later and was just as helpful.

I've been an American Home Shield customer since I bought my condo 5 years ago. Every year since I've had the condo - sometimes twice a year - the heat or air conditioning will go out (19 year old heat pump unit). So every year, I put in a service request through AHS, and they send a contractor out. The contractor claims there is a leak of some sort in the heat pump, claim to fix the leak, charge me to put more freon in the unit, plus the $75 repair fee. Some of the companies are okay, but one in particular - Piedmont Mechanical - is completely horrible. They have completely not showed up for two appointments in the past, and last year claimed to "fix" the leak (and charged me $175 for freon), and then the same problem came up 3 months later, and I had to pay a different AHS contractor almost $200 to fix it again.

We had an electrical charge issue that's why I submitted a claim online to American Home Shield. A contractor contacted me and came out and fixed the problem. He was very professional and did what he needed to do. Since the repair, it's working so that's good. AHS has done exactly what they said they'd do. Along the way there have been some missteps but we always get there in the end and I'm very satisfied.

For the third time, I had to call somebody out because the air conditioner quit cooling. Submitting a claim to American Home Shield was not a problem. They always sent somebody right back out. The first two times the same company came. The third time they sent somebody else out. The problem was that the first two times they told me that there was a leak and so they put this stuff there to repair the leak. Of course it didn't hold and I have to call them back out again, and they said, "No there wasn’t a leak." When the new people came out, they pressure tested the line and it was actually in the wall leaking. So my only complaint would be that I paid for Freon three times. Two of the times, it was not put up correctly or wasn't diagnosed correctly and it was wrong that I had to pay for Freon when they didn’t know what they were doing.

Leaking garbage disposal. American Home Shield sent a qualified plumber to replace a broken garbage disposal. The repair was done quickly and for just the price of the service call I have a new garbage disposal and the leak is gone.

I had a service call for my heater on November 15, 2014. The first company that was called never replied. The second company Air Design came out and repaired my heater (I thought). I paid the $75.00 copay as that has always been the requirement. They also ended up coming out 2 more times because heater ended up not being repaired.

Older Unit found parts and repair it within a week.

I have had nothing but excellent service from Home Shield. I recently moved into a new house that was 6 years old. I had never heard of Home Shield until a colleague of mine told me about it. I called and got an account set up immediately. We have had several issues with the house since we moved in and I go online and put in a request and the issue is usually fixed within a couple of days. Great customer service and expedite resolution.

I got up one morning to take a shower, and the water was cold. I submitted the claim, they did it and I had no problem. They contractor actually came earlier than what they said was gonna be here, and turns out the representative was my neighbor. Outstanding experience, and I am very grateful to them. The only thing I would recommend though is that they give certificates out to people that AHS suggests and they get it.

The contractor responded within a day of our submission and the workman came to diagnose the problem in another day. He promptly located the problem, fixed it quickly, and advised us how to avoid a recurrence. He was courteous and very clean and careful with his work.

I noticed water on the ground so I submitted a claim to American Home Shield. The whole process was prompt. The claims representative was pleasant, friendly and knowledgeable. The contractor was here when he said he was gonna be. He was quick and we didn't have any trouble afterwards. My water heater was replaced so I'm very happy.

I had a gas leak in which I called AHS for servicing. They assigned a company, and I received an almost instant call to set up my appointment. The young man who came was respectful, courteous, and expedient. He answered my questions as well as share a little friendly conversation as I watched him work. He went a step further in fixing an ongoing issue I was having with my master bath's hot water. He didn't charge me nothing extra since it was a simple and really quick fix. I felt really good that I had given AHS a call instead of calling anyone else.

My heater went out on the first night of a cold snap. I sent in an electronic referral to AHS. I had an appointment scheduled the next day. The tech came out and addressed the problem. My heat returned the next night.

Great repair and service. The online request for service is quick and easy. The repair company was also quick in response, even on a weekend, with the repair person clean and polite who knew his job well and did not leave a mess. We will continue to have American Home Shield for our needs.

I have one bathroom and the bathtub faucet broke, meaning no hot water for baths or showers. I called for a plumber on 12/12/14 and received a referral. Several calls to the contractor, O & W Plumbing, over a number of days brought no results and no appointment. So I canceled that service request and another request was placed, this time with Peter Kline Plumbing. Mr. Kline did come to my home to assess the problem but was not able to turn the water to the house off, so he left saying he would ask the city to turn it off. I placed a number of calls to this contractor and received no response to my messages.

I've only used American Home Shield once but I liked it and I've been happy so far.

AHS refused to replace my electrical box after it failed. The warranty states they will replace items that fail with comparable items, but they refused saying it was an issue with capacity. If they would have honored their warranty agreement then they needed to pay for repairs up to the size box that was in place, then I would pay for a larger box, but instead they stuck me with the entire bill of $1050 - service fee of $75.00 + $975.00 electrical box. I feel AHS looks for any reason to delay and then not pay for service of their customers.

The times that I have used the service I have been happy with the contractors that you have sent. They got here in a timely manner and took care of the problem right away, even on a Sunday, and always cleaned up after themselves. This is why I continue to use the service.

My experience with American Home Shield has been very positive. The first time I called them to come out, it was clear that it was a worthy investment.

I’ve always had a really good experience with American Home Shield. The thing that I like most about it is that I can use the same provider all the time, which means I don’t have strangers coming in my house all the time. The same plumbing service, the same furnace service, they know me and they're good. I’ve had American Home Shield for 18 years. When I didn’t like a particular vendor, I would call, tell the problem, and I know on two occasions they sent someone else out at no cost to me.

I went into American Home Shield's website to submit claim for our plumbing issue. I logged into our account and it took about 2 minutes to fill out the form and to tell them what was wrong and get it submitted, and then they got back with an email saying that the company would be calling within the next 24 hours. The next morning the plumbing company called and asked if they could come out the same morning. A very, very polite gentleman came over. He looked at the problem, saw that the collar was stripped and that's why we couldn't get the pipe to it back up. He went out to his truck, got a new drain for the sink, put it in and put it together. He was in and out in maybe an hour. We've had AHS now for 19 months since we moved into the condo and it's been great. We've had air conditioning issues and they took care of it. They've been very good. People are knowledgeable and website is easy to use. It's a pleasure to work with them.

It's been awful. First of all, our microwave broke. I called them and they sent someone out and they said it can't be repaired because of the age; they can't get the part. Fine. So they had the people measure our present microwave and they sent another one and it appeared fine except it wouldn't fit because the first people that measured did it incorrectly. AHS sent them out again and I assumed they measured properly the second time. Now they're telling me that sending the original one back will cost me $296.25 restocking fee - unacceptable since it wasn't my fault that the measurement was wrong. Every representative I talked to said that they don't guarantee the measurements. If I don't want to use the one I have, I have to pay the restocking fee.

We've lived in this house for 14 years and almost every year, sometime in the winter, the heat goes out. I call American Home Shield and somebody calls me from a service provider within a day. Every time I have trouble, American Home Shield makes sure that the heating contractor is in touch with me as quickly as possible and they send someone out as soon as possible. In this case, this most recent time, he was here the next day. Everybody that comes out is extremely professional, courteous, friendly and very knowledgeable. I couldn't be happier. The heat is working great thankfully because it's been cold.

I've had no issues whatsoever when submitting a claim. It's been fine. The American Home Shield representative is courteous and prompt. I haven't had any issues with any of the contractors. They've all been very nice. I had one little issue with the plumbing problem and then that's been it, and that was corrected.

I cooked turkey for Thanksgiving and the oven never really fully cooked it. We had to throw it away. When the service guy came out, the thermostat was 20 degrees off from what it was supposed to be, so that's why it was searing it on the outside but it wasn't cooking it on the inside. The contractor that was sent out was a Sears’ technician because it was a Sears’ appliance, and they were great. The oven has been like a brand new stove range.

My tankless water heater broke, and is leaking. I called American Home Shield and they scheduled an appointment to come and fix it. We waited all day on the 14th of Wednesday and they never showed up, and without an exception of notice! I also have 2 little children in the house and so we were not able to take a regular shower for a whole week! Not just that, I then had to find my own company to come out and fix it! American Home Shield then scheduled for another company to come out and fix it and they got to my residence and didn't fix it! American home shield is nothing more but a company hungry for the consumers' money and doesn't want to work! Please do not hire this company for anything! I am canceling my business with them and I am so upset and disappointed in their lack of service! Their workers are rude and irresponsible!

Two weeks ago, American Home Shield sent someone to fix my garage light. I didn't get all the information because I wasn't there then. They came back on Monday and did a good job and put everything back together. I was impressed. However, I received a letter yesterday saying I owe them $100. I was trying to figure out what it's for because when the guy they sent from Sears came to fix my ice maker, he said he wasn't going to charge me. Other than that, I like what they've been doing so far. When I call and tell them something's wrong with my home, they respond fast and they get somebody out here pretty quick. And they keep in contact on what they have going on.

It's very easy submitting a claim. I get on the computer, log on to the website, and put my claim in. They let me know who it’s been assigned to and a telephone number. We had a good experience with the contractors. They were very knowledgeable and explained everything. The performance has been excellent after the repair. American Home Shield is great. If I have a problem or have questions, everybody’s always courteous and knowledgeable. They always get back with me when they say they're gonna get back with me about something.

There was a problem with my air condition and then with my microwave. I called and the representatives were very good. They got me the contact person to repair in my area, made an appointment and they came over to fix it. The contractor was good. It continued to work since the repair. So far so good. AHS is great to have.

My experience with American Home Shield was average. Once you do get somebody out to take care of something, that's the easy part. They come out, they repair, replace, and then you're done. It's getting there that's the hard part sometimes.

The company presents itself as a security blanket which takes the worries out of purchasing a home. Very laughable. The brochure you receive prior to purchasing the warranty fails drastically in comparison to what's in the contract which you typically receive weeks after purchasing. There is soooo much they do not cover. It is almost a waste of money. I was told that if I knew a problem existed before purchasing, that it wouldn't be covered. In other words, they do not cover pre-existing conditions and basically it is up to them to determine if the problem existed before purchasing the warranty.

AHS contacted me regarding this issue and we were able to split the cost. It would be nice for them to update their policy on how quickly furnaces can be fixed when it goes out in the dead of winter so others in similar situations get the help they need right away. I appreciate them taking the extra effort to resolve the issue.

I had no heat from my furnace. I sent a claim to American Home Shield over the web and it was easy. Everything was great with the service I got from the contractor they sent to my home. Since the repair, it's working fine. It's at our second house and I haven't been there in a while, but last time I was there everything was working great. I love American Home Shield. I've got it on two houses and I recommend it to all my friends. It's a great bargain.

My experience with American Home Shield was great. The guy that came out was very pleasant, very thorough and did it in a hurry. He fixed the water heater and I couldn’t ask for better service. I would recommend them.

My microwave wouldn't heat up so I submitted a claim to American Home Shield, and it's always very easy. I usually do it on the computer but sometimes I call it in. The contractor they sent was professional. He always introduces himself at the door, very polite and always tells me what's going on, what the problem is and everything, and what the procedure is. Now the microwave is working great. I've had AHS for years now and I've renewed my contract every year. As a matter of fact, I have two homes with American Home Shield and I recommend them to anyone. They provide great service and are very professional.

I love American Home Shield. It's the greatest thing that was ever invented. Whenever I call, they're there. They get it done and I'm fully satisfied. I don't have to call for the service myself. They do everything for me. I have recommended American Home Shield.

My fan stopped working. So of course, I called American Home Shield for a work issue. I'd only go online and fill out - it's very easy. I'm very pleased with how quickly they respond. I know I have to meet the contractor but at the place of my employment, I'm not authorized to carry a cell phone so they normally contact me. I provide a work number and then I will come out and meet them at the house. They are very professional, very courteous, explained everything in detail and tell me exactly what he was gonna and do it in actuality. So far no issues since the repair. I'm very pleased with everything. It's well worth the price.

Our experience with American Home Shield is great so far. Our most recent claim was last October when one of the pumps on the air conditioner went out. I filed the claim online and then called them, it was fast and efficient. The claims representatives were courteous, polite and responsive. The contractor was professional, on time and efficient. After the repair, the air conditioner has been fine and I haven't seen any issues.

My overall experience with American Home Shield was excellent.

We requested service and it took over two months to get our heat fixed. AHS made the service call within the first two days of the request and requested a contractor to come out. The contractor made contact back with AHS with their recommendations and then we never heard back from either. We contacted AHS after about two weeks of waiting and they blamed the contractor. We called the contractor and they blamed AHS but seemed to be right about AHS not providing feedback since they gave us details about emails they sent back and forth to AHS. AHS had dropped the ball on this and refused to do anything about it. It wasn't until I had called on three additional times in which AHS always stated they were taking care of it and would get back to us in the next day or so. They never did get back, I always had to call them and wait on hold. I also wrote an email requesting help through AHS.com and then we finally got answers but that was 45 days after we originally called. The heat was finally fixed after waiting over two months. My spouse also asked to speak with a supervisor and that also did not happen.

This company uses inferior service providers and then does not care when an issue arises. They are inflexible in meeting the needs of the customer. It is frustrating. They eagerly take my yearly fee but do not readily provide the repairs in a timely manner with companies that are easy to work with. Waiting four days to have a repairman come out to fix a leaking pipe is incredibly unacceptable. Voicing concerns falls upon deaf ears.

My last claim was for our washing machine. It took a week because the contractor came out, saw the problem, ordered the part and the part came in about 4-5 days. All the contractors are very pleasant. I request the same people. When I have an appliance, I look back and see who it was that came and try to get the same people out here because I had a good experience with them. American Home Shield is a great company.

I reported a leaking shower on 12/15 to AHS. The service contractor ended up being Drain Masters. The first plumber with the company came out to inspect the issue and determined he didn't have the proper tools. He asked for the service fee and stated they would return to complete the job. I will say that the experience was pleasant and I wasn't concerned at that time that I paid the service fee without the work being completed. On 12/24, the nightmare began. A new plumber with Drain Masters came to the house, inspected the parts and ended up breaking the cartridge into pieces. Afterwards, he told me the piece broke and he needed a way to access the shower from the back and that AHS doesn't pay for access as part of my contract.

There was some leaking and it was from my 20-year-old washer. The basket was out of balance. There was a spring that was there so we figured a spring came off that caused it. I did the order online and normally would get a call from the servicer the next day and they would schedule it. I wasn’t getting a call so I called them and they said that I needed a vendor number. So I had to call American Home Shield to get that vendor number, which was something I never had to do before, and they were able to schedule the repair.

My Heat pump was replaced but total time without it in the middle of winter was about 1 month. The contractor was a HUGE help as he was able to obtain more information from AHS than I was. Contractor also obtained a rebate from the city to cover all my out of pocket expense.

American Home Shield was quick with a response when I requested service for my microwave. The contractor assigned the service order could not perform the service in a timely manner. AHS immediately found another contractor that could service the order in a suitable time frame and professional manner. After the contractor inspected the appliance, AHS gave me the option of repairing the unit or using the repair cost to offset the price of a replacement unit. The wife and I were pleased with the prompt service and the options provided by AHS.

My garage door just wouldn't stay shut; it would go down but as soon as it would hit the ground, it pops right back up again. Submitting the claim to American Home Shield was fine. I did it online and the person contacted me. They came out two or three days later. They have been a pain before but this time they weren't. The contractor was professional and completed his work quickly. We've had no problem since then. Our door has been working well. The only issue we have with them is when they change providers. We have a lot of issues with our plumbing backing up. Every time it happens, the normal contractor that they send out, they have parted ways with them for whatever reason. By then it's like pulling teeth to get anybody to come out. Usually whenever it's a plumbing issue, it needs to happen now. They are excellent and I won't own a home without American Home Shield.

A problem with my heater started last December. The repair went very well. The contractor who came was superior at customer service. The heater is now working perfectly. It's good to have heat since it's winter. American Home Shield responds quickly and fulfills their promise. They basically sealed their contract.

We're very happy with American Home Shield. The only negative I would say is that the last few times that we've needed someone, the repairman came from Sears and the wait time was ridiculous. I had a microwave over my oven, it stopped working and it was almost a month before they could come out. So we had to go buy another microwave, a table top one, just waiting to get this fixed. It just takes a long time to get help from Sears.

The man came, fixed, and completed our request.

AHS has repaired my garage door opener, microwave, and multi-zone heating/AC system. Overall, all of the services have been excellent. The contractors are professional and customer-oriented.

It's been a great experience with American Home Shield so far. We just had one issue which was our furnace and they came out super quick and he just did everything he could to try and find out what was wrong with it. It wasn't covered under the warranty but by the time he left, we felt great that there wasn't something wrong with it. It just happened to be a super, super old furnace.

The pool heater has been fixed!

I'm consistently impressed with the timeliness, helpfulness, and service minded contractors that American Home Shield provides. I've had nothing but positive experiences with the contractors.

On January 5, 2015 I reported a problem with my water heater that caused the loss of hot water in my home to American Home Shield. The representative took the request and a plumber was at my home within two days. After three visits, and nearly five days, the plumber was unable to fix the problem. I had a second service technician come out, independent of AHS to diagnosis the problem who explained that the entire water heater would need to be replaced. I called AHS and was told that the plumber would have to complete a diagnosis of the problem and return it to AHS within two days. Two days passed with no response, I contacted the company and was told that they were still awaiting a response.

We are so pleased with the service. Each time I have called, we get immediate results. We have never waited more than 24 hours for a response. This to me is fantastic. I recommend AHS to everyone. Thank you!

I have used home shield for 10 years and I always recommend it to any new home buyers... it is a must to have one.

I'm still waiting on a call from Meyers or AHS regarding my heating problem. This has been going on since Jan. 7th. This could have all be resolved last year when I had smoke in the house because one of your guys had put in the wrong motor. The firemen stated then the air handler needed to be changed. I have paid two high utility bills because the system is running. This all happen before the cold spell. I have been on hold for a hour waiting on someone to answer the call. I contacted the State of Alabama Attorney General because of the service from AHS, JMS and Meyers. Please get contractors that will do a job and have parts that are needed. I have an estimate of a charge of over 900.00 that I need to pay, another service charge and 125.00 for a permit and the county only charges 50.00. Just no customer service. I wrote a letter to Mr. Barry last year and just mailed one yesterday.

We've been a loyal customer of American Home Shield (AHS) since we bought our first house in 2009. We have had the FlexPlan for 5 years, which offers a comprehensive coverage including the core coverage plan, serviceplus package, coverageplus package, and the pool/spa common equip option. We felt it is a peace of mind solution for us. Two months ago, a letter from AHS briefly informed us that FlexPlan would no longer be available to our household next year. According to the letter, if we choose to stay with AHS, we would have to go with a different plan called "Homeshield Plus".

My oven stopped working on December 20, 2014. As of today, January 14, 2015, it is still not repaired. I have had AHS for over six years and had them with previous homes I owned. This is only my 3rd time requiring service with this contract. I called on the 20th-Saturday and was emailed a contractors name and number. I waited most of the day Monday to be contacted. I wasn't contacted so I called the contractor. He finally arrived 8 p.m. Christmas Eve. He told me it would take 2 weeks for repair. I was understanding since it was the holidays.

In my most recent claim, we got immediate response from American Home Shield. Everything was taken care of first thing. They knew what they were talking about. The contractors were perfect. They went right to it and it was finished within 10 minutes. Overall, it has been very good -- they were very good. They knew what they were doing about and they addressed the problem immediately. I have no complaints.

The last claim I submitted over the phone to American Home Shield was taken care of. The contractor just went on, fixed it and there were no issues. When I file a claim, someone always calls me back within a reasonable amount of time and send someone over. It always works out fine. They are very accommodating and I would recommend them.

My overall experience with AHS was excellent.

I have had AHS since 1996 when I purchased my house. In the beginning they were great. If they couldn't fix something they replaced it, no problem and in a timely manner. However, in the past 3 to 4 years that changed. My refrigerator went on the blink 3 years ago, the technician was out 5 times to fix it and even told me what they (AHS) had spent so far could have paid for 3 New refrigerators yet even against the technician's recommendations to replace it they refused. They put in a compressor that they had to make it fit to work and it lasted 1 year and went out again. I replaced the refrigerator myself after that. The gas package unit I have in my house now was put in by AHS around 2000, I paid my copay and that was it. Now it has gone out again.

I have used the services of American Home Shield on several occasions, each time with absolute exceptional results and satisfaction. The last service request was for problem with our electric range, but due to the age of the appliance, new parts necessary to complete the repairs were no longer available. Therefore AHS, as stated in our contract, made arrangements for the replacement of the appliance and sent a check for the replacement cost, after which we chose a replacement electric range from our nearby Sears store, and had it delivered shortly thereafter. It took a little longer to satisfy the claim this time, due to a part sent out for repair, then sent back unrepairable, but still the end result was very much satisfactory. The AHS staff whom have handled our claims in the past are always knowledgeable, very helpful and cheerful while handling our claims, which makes the whole experience pleasant.

It wasn't very long but it was a good experience. I had a little issue with my AC unit. Arrangements were made and the contractor came out as scheduled and everybody was happy. I was impressed. I would recommend them to a friend, and as a matter of fact, I have.

This has been ridiculous. I have been waiting on a repairman since before Christmas. I had an appointment scheduled and AHS cancelled that appointment for no reason. Then they had to make a new one and I am still waiting. 4 weeks for a repairman for my washer, really. Same thing went down for my Fridge. I am not a happy customer right now and all I hear is sorry. Well sorry doesn't keep my food from spoiling or my laundry clean. I had to spent almost $80 at the Laundromat so far because of this. I pay my monthly premium promptly since it gets taken out of my account but yet AHS has not showing me anything that makes me want to stay with them. They have treating me with the worst customer service I have seen. Do you really care for your Customers.

I called American Home Shield for a plumbing issue and they did a nice job. I have no complaints. I just told them the problem and they came up with a fast solution by providing me with the approved contractor and the contractor was awesome. It appears that they're geared towards the customer and they're very efficient and I've never had a problem with the contractors that they have sent out. Prior to that, we had a contractor come out for the garage door opener on a rental property and he couldn't fix the opener so he just said "We owe you another garage door opener" and replaced it with Lift Master, which is a good brand.

Homeowner purchased a 1 year service contract when I purchased the home in April 2013. Home inspector identified an issue with a faulty relay with the heating system. They sent out Bishop Engineering to fix it. They insisted nothing was wrong with the relay -- probably because it was APRIL in TX and it did not take long to heat up to temperature. They patched the duct they said was causing the issue. By the winter 2013--same issue--cold air blowing. Taking forever to heat to temperature once the air outside dropped to 50 degrees or lower. Bishop Engineering finds the sensor to need replacing but has to order the part. He does not return with the part. I finally call after the first cold day in November 2014 AFTER I canceled the contract. He claims he replaced the sensor.

The contractor was professional and repaired the problem. He explain what was causing the problem. I would recommend the contractor to family and friends because of his great attitude and workmanship.

Our hot tub wouldn't heat so I called it in and they sent somebody. They wanted to come sooner than I could accommodate them but since the tub is outside, they came without my having to be here. They've been very good and ordered a part. It was the wrong part for the hot tub, but not the service people's fault. It's the way the hot tub was set up, so they had to order a new part and I'm still waiting for it.

I had a problem and called American Home Shield. They sent somebody and fixed it. I like them. The AHS representative was very good.

The only problem I have with American Home Shield is sometimes they assign certain technicians that really don't do what they're supposed to do. They set up appointments and don't show up for that appointment. I just got an order in right now for a washer repair and I set it up with one company last week and they didn't show up one day and they said they were going to come the next day and they didn't come that day. Then they told me it was going to be 3 or 4 days later. So I called Home Shield back and have it assigned to somebody else which they did. I don't have any problem with it other than sometimes you get some bad vendors.

They promptly assigned a contractor that won't pick up call or answer VM, email. I called twice to AHS, first time they said they emailed the contractor and he should contact in 30 mins. After about two hours, I called AHS again and another rep said they will not come in the weekend. This is non-emergency so they will come only on Monday or later. I called a local plumber and fixed it... now on phone for almost 15 mins to cancel the account.

Great experience. I called American Home Shield about a problem with my furnace. Followed the automated voice prompts to file a repair service request. Within a very short time, the local contractor called me and set up an appointment. The technician came the next day. He was on time and very professional in every way. He resolved the problem quickly. The $75 service fee was definitely worth it.

The coverage of a water heater (11 years old) in my home has been denied due to "secondary damage" and "improper installation". The secondary damage relates to water dripping from a water line shut-off valve onto the top of the unit which did no damage other than discolor the top and was fixed within a few weeks of being discovered. This somehow caused my 11 year old unit to rust from the inside out, or wait, maybe it was the improper installation. The improper installation was based on my recirculating pump not having a dielectric coupling on it which Rheem states in their owner's manual is not required or necessary. Since the water heater could not have simply worn out (my service technician originally told me water heaters are good for an average of 10 years) AHS has denied my claim based on both of these exceptions.

This issue was resolved on January 19th, AHS sent out a 2nd company to fix our heat pump. The 2nd company was excellent and able to determine what was wrong. The original company did not properly install the air handler.

I signed up with AHS after reading positive reviews. Two months into the contact, I requested for a plumber. After 3 calls (30 min+ wait each), I was assigned a plumber who does not work weekends. 3 days and multiple complaints later, I was assigned a plumber who was willing to stop by on Saturday. The plumber arrived late and briefly looked at the trouble faucet and said it's pre-existing condition and not cover by contract. If I want it fixed on the same day, he's willing to do it for $210. I called to cancel my contract in November 2014 and found out last week in January 2015 that my contract is still active. I tried calling to cancel again last week and was informed I will receive a call within 24-48 hours yet no one call me and it has been 5 business days (120 hours). What is the company's agenda for me? None of the positive feedback apply to me.

We had an ice maker that was not working properly. It was breaking down and throwing pieces of plastic out with the ice. That was the most recent claim we submitted to American Home Shield. They sent somebody out. The guy looked at it and came back up days later and replaced it. I've had very good cooperation with American Home Shield and I'm very satisfied with their service. I'd stay with them and would recommend them.

The service is good at finding qualified providers. Usually on a timely basis.

Basement almost flooded. Out take pipe broke.

Love them. They did a great job and done in a timely manner. My unit was fixed/replaced and works like a charm. Nice to have a company that I can count on.

I've had an excellent experience with American Home Shield. They sent me a great company and I asked them for that company. They're still coming for the past three or four years, whenever I've been with them.

I was having problems with the garage door opener. They came up, looked at it and took care of the problem. They had to order a new door because they could not fix the other one, and it was great. Submitting the claim was a very good experience - no problem. The representative was good and the contractor was a very friendly and knowledgeable person. He did a great job, knew what he was doing, and was in and out of there quick. It worked fine. I’m glad to have American Home Shield around. They're very professional and they respond.

I filed a claim online when I wound up getting a leak in the ceiling of my first floor office. The leak had originated in the master shower on the second floor which is above my first floor office. I've had several home warranties in the last 10 years and this is probably the easiest one to file online. The contractor was very professional, came in, looked at the area, and told me what it was. I really didn't agree with him as I thought he was incorrect but it turned out he was correct. The shower now works fine after the repair. American Home Shield has been very responsive, professional, and eager to satisfy the customer. It's a great company and gives great customer service.

American Home Shield has always been great, absolutely. The promptness is the main thing. When there's a problem, they're right on it and they have somebody here within just a short time.

I had a problem with my toilets so I filed a claim with American Home Shield over the phone. The representative I talked to set up a time and everything was okay. The repair guy who came out was very polite and efficient. He looked at both of my toilets and he did some adjustments. They've been okay since then. I'm fortunate that I have not had to call American Home Shield very much to submit a claim. Occasionally, there have been a couple of different things there and I was pleased with the way it got fixed finally.

I've had a real good experience with American Home Shield. I've had good service people come out and service when I've needed it. They have been really professional.

We are pretty new with American Home Shield and they are very efficient. We had a heating/cooling company come out and take a look at a possible leak in our furnace. It was our first claim and was very easy to file. The claims representative called to schedule right after I submitted the request and then they set the appointment and the technician came on time. The heater has been fine and no issues.

American Home Shield is a scam and will avoid paying unless the appliance stops working completely. I called them as over the holidays, 2 of my appliances began having problems - my dishwasher and my washing machine, neither of which are cleaning properly. Re the washing machine , the clothes are coming out with lumps of soap on clothes (I've been using the same top quality soap for years and has never had this problem until now). Re the dishwasher, not cleaning dishes properly. The tech came and said, they were fine and must be the soap I use for both. What an easy and convenient excuse. When I complained to AHS, the rep said that if they sent out another company, I would have to pay another $125. I won't be doing that, but nor will I be renewing my contract with AHS. There are enough of you out there that I can try another. When I find an honest one, I'll be sure to write a review.

It’s wonderful. I’m real pleased. We called them and they were able to coordinate and get the repairs done quickly. I'm very happy with AHS.

A neighbor convinced me that a home warranty was a good idea and so when I received an email from AHS I filled out the form and they called me. The salesperson asked me what items I had in my house to which I responded and I signed up for the warranty. I received the contract in the mail and after a cursory review, I noticed that all of the 22 items stated that they were "covered" with certain conditions. When I contacted AHS for a claim on my hot & cold water dispenser, I was told that it wasn't one of the "10" items that I requested to be covered. I called AHS and explained that I was not aware that only "10" items were covered as the contract stated that all 22 items were "covered".

I have been an AHS customer for over 4 years. Since we purchased the service on our property in CA, it has been the worst service. First, I asked them to match my service I have on the property in AZ. They said they did - the policy information they send you isn't very clear BTW - and when we filed a claim on something that should have been covered, turns out they didn't match the coverage after all. I complained, and someone was supposed to call me back, no one has and now I am up for renewal. I am definitely searching for someone else for both of my policies. In addition, the quality of companies they use are all 1 or 2 star rated on the internet when you perform searches on the background. One plumbing company was supposed to fix a leakage problem and we still have issues. After trying to get it resolved I have spent so much time I am giving up.

My washing machine broke. We submitted a claim to American Home Shield and it was an excellent experience. I called the number and then someone called me back in a few minutes then scheduled an appointment. A gentleman came and he was absolutely here before the time that he was supposed to be here so that was great. He was a good guy. He came and fixed it, and was out of my house in less than a half an hour - very quick job. There hasn't been any problem since. I’m glad that I have AHS just in case I do have any issues in my home. They were very professional and courteous, and they tended to my needs immediately.

After being told that company does not do reimbursements, I posted this review. Within 2 days I was contacted by the company and was sent a check for my out of pocket costs. This could all have been avoided if AHS did this in the first place instead of waiting for a negative review.

We called American Home Shield about a leak in our bathroom on 1-7-15. They immediately assigned a plumber and said we would hear from them soon to set up an appointment. We didn't hear from the plumber the next day so we called them. They said they weren't available until 1-12-15 so they were going to call AHS and see if they could assign somebody else since we can't use our shower without water running into our living room. We didn't hear anything from AHS on 1-9-15 so called them and they said they were trying to find someone else and would call us back. We never heard from them so sent them a message and was basically told nobody is available until 1-12-15. Through all this we were never offered an appointment for that day. I guess we have to wait until the day they are available to talk about making the appointment and hoping they aren't booked up for days. All we wanted was an appointment so we would know about how much longer we would be without a shower.

American Home Shield has been very receptive. The claims representative was very professional. AHS used Gulf Appliances and they were on time and professional.

I had a problem with the heater so I contacted Home Shield via the internet. The representative called me the next day and they showed up the next day and did the repairs. The contractor that was sent was professional and on time. He explained what work had to be performed and performed it. The performance of my heater since the repair is outstanding. Overall, it’s been a very good experience – great service.

I was notified early in the morning from my property management company that the heater stopped working and the tenants were freezing. They tried to contact AHS and after an hour AHS told them they were sending a vendor out. I got the email confirmation with a dispatch number and thought everything was good. I was later contacted by the property manager that the vendor was not coming until the next day and AHS called me to say I can get a $60 rebate to purchase a space heater. I was furious. What if this was my family?

We had a problem with the air conditioner. It wasn't working and we had water in the pan. So I went online and just filled out the form and American Home Shield went ahead and assigned me the person that they assign you to. They came out and they realized that we had a line clogged and cleaned the line out. Everything worked fine. The contractor was very professional. He knows our system and has been here a couple of times. They're very thorough and very good. It seems that every claim we have, they send someone out pretty quickly, within a day or two.

My 12-year-old hot water heater went out Christmas Eve morning Dec. 24th. I contacted American Home Shield and they assigned to Aaron Plumbing. I did not receive a call from Aaron Plumbing, so I called them. I was told no one was in the office until Friday Dec. 26th. I called American Home Shield and they were reluctant to reassign. Then reassigned to Freedom Plumbing. Freedom called and said they would definitely inspect Friday. I offered to forward photos so they could have all information and possibly parts. Freedom came out and said the motor was burned. He said he should be able to install new heater next day.

Worked on multiple plumbing issues at our home.

I paid for a service charge to have a plumber to address a leak at my home. Not once but three times did this individual come to my home and never fix the repair. This is after AHS took close to 30 days to either get him to the property or back out to fix his botched repairs. AHS failed to cancel this man from coming back out to my home in lieu of sending someone competent. They only did so after my/and property managers repeated phone calls in which the wait times were well over an hour. The plumber cut a hole in my wall that still exists and he didn't fix anything. Ultimately, I had a reputable plumber come out and perform the job costing me more money out of my pocket. What is the reason for having a Warranty when you cannot get them to come out and fix your problems when needed.

Contractor kept coming back until problem was resolved.

American Home shield is selling snake oil insurance. SAVE YOUR MONEY - DON'T BUY THIS!!! If something really happens, they will weasel their way out of paying. My furnace had a cracked heat exchange and was leaking CO2. It had to be replaced. I had coverage up to $2000. It was -2 degrees F in Chicago. I had to get a replacement fast, so I asked for the cash payout to help with the cost. They offered me $500.85 payout. That's less than the cost of the insurance that I paid. They informed me that they could have installed a brand new furnace for $500.85 because of the volume they do. Ya right! That would not even cover the labor. It took Four Seasons two guys, 9 hours to install my furnace yesterday. This is such a scam and just not right. I hope this post helps you make a better informed decision and from being duped like I was.

Efficient, Fast and Professional! My water heater started leaking. I filed a claim and about two days later I had a new water heater.

I just recently put in an order online, it was very easy. The office called me to set up an appointment. The contractor came right on out and addressed the problem quickly. They were friendly and knowledgeable.

The sinks in both of our bathrooms were clogged. When I called American Home Warranty Company. Their plumbers couldn't get here for week. To get a outside plumber was a fight in itself. We finally got authorization to use outside plumber. They had to gain access to pipes in the wall behind a vanity. AHS refused to pay for them to remove the vanity. That is like a mechanic telling you the cost of fixing your engine is covered but we won't cover opening the hood, that's extra. BAD SERVICE. We have had a couple of repairs with them and they never have anyone available within the time that they say per contract. 48 HOURS. It is hard to find outside services that will do business with then so that means it comes out of your pocket then you wait for a check from them. Beware if you use this company.

My monthly fee was deducted from my mortgage company (Bank of America) for several years. In July 2014, I received a letter from AHS that this form of payment would no longer be available and was instructed to call AHS to set up a payment plan. I called and gave my debit card to Vicky to be used for the monthly payment of $63.83, to be deducted on the first of every month, beginning in Nov. 2014. On Nov. 6th, I noticed I was debited twice for $63.83. I called and spoke to Penny who said it was double because it was not deducted in Oct. I explained that it was to be deducted for the first time in Nov. as per Vicky's instructions to me. Then Penny stated that it would also be deducted (a third time in one month) on Nov. 15th. Penny stated she would have a supervisor call me. Never heard from them.

I can summarize my experience with American Home Shield in two words: great benefit. I submit my claim to American Home Shield over the phone and for the most part, the representatives were professional. There was a guy, he wasn’t rude or anything. I asked him to see all my appliances in my kitchen are General Electric and the only options that I got were KitchenAid and Whirlpool. I would like to get a GE appliance to match the rest of my kitchen. He said, “This is all we got. If you wanted something else then that’s going to come out of your pocket, half of it.” I was like, “Really? You can’t give me a better response than that?” But then the next person I talked to again was very nice and I didn’t have a problem since that. It was good.

I have been with AHS for over 10 yrs. The service has been good till the last couple of yrs. I had 2 appliances go out right after Christmas this year (refrig. and dryer). Still as of 1-9-2015 both are still awaiting parts. I have been without both since Christmas. Customer service acts like they don’t care. I would not suggest using this company anymore, because they have lost their will to help the customer, only care about collecting their check!

I filed a claim for one incident and it went fine. They got someone out here as soon as possible. The Home Shield representatives were always very professional and courteous and the contractor they sent out was great. He was also professional and courteous.

This company sells a warranty that is a farce!!!!! I bought a house and got the warranty with American Home Shield. After 15 days of living at home, had problems with the heating and call this company to repair the heating. They sent me to a technician who just took pictures and said missing pieces of the machine and do not repair anything. Then the company called me to say that is not covered because missing pieces. This was a ridiculous excuse because the machine was running before. I pay for the repair of the machine with a responsible technician who I fix and make sure that all the pieces were there. Call to cancel the guarantee that did not meet what they promised and so far have not returned my money, do not fix anything, and do not cancel my policy. These people are crooks who stole my money!!! Do not let it rob you too!!!!!

I have been with American Home Shield for probably 40 years and I've had nothing but pleasant experiences until the last one. My hot water heater went out the Thursday before Christmas. I finally got hot water the 27th of December. So I realized it was Christmas and things didn't go well, but the plumber from Bacon Plumbing that came out was very nice. But they didn't think it was a plumbing problem - they thought it was an electrical problem. Then the electrician came out and he thought it was a plumbing problem. I called back the plumber that had come who was very nice and they said they would come immediately.

Have been without heat in my downstairs since 1/5/15, called in and requested service. Diagnosed by company as bad heat exchanger, part ordered Tuesday 1/6/15. Did my homework and asked about cash in lieu option only to find out today 1/8/15 the heat exchanger has been cancelled and I still do not have a quote for the cash out option. American Home Shield will not tell me or my repair contractor how long it will take the heat exchanger to arrive until the order is placed nor can they process the cash out request in a reasonable time. I am still without heat in my downstairs and will not have heat until next week and that is not a guarantee.

I’ve only been in the house for six months and the hot water stopped working. I was able to file a claim very quickly. I did it online and they called me. The claims rep was very pleasant and very professional. Every time I've called, American Home Shield sends somebody out. The heater is doing very well after the repair. It's very satisfying.

AHS sent out 2 appliance companies to repair an old Thermador double oven. The hinge on one of the doors is loose, so the door doesn't close properly and one of the ovens does not turn on. The first technician that came out looked at it with big eyes, tried to turn it on and then said that they don't make parts for it anymore and left. The second technician that came out and just opened the door to see that it was broken. And said that they don't make parts for it anymore. This technician did not even turn the oven on or try to evaluate the access panel at the bottom of the oven. He just said that they would have to pull the oven out to fix it and didn't know if AHS would cover it. Needless to say AHS will not cover this because "It's an access issue". This guy did not even try to evaluate the problem and left within 5 minutes. I would think he would have at least tested the heating element or looked at the access panel. I tried to verify the company's license on line and nothing came up - so I'm thinking this guy is not even a licensed technician.

American Home Shield has been very good for us. We haven't had too many claims but once we had, they tried to work with us hard and helped us out. I've got a relatively big house in Massachusetts with two furnaces. The house was built in 96. It's not terribly old relative to the heating but they're gas heating units. I was unable to keep the pilot light lit in either one of them. I would light the pilot light and by the next day it would go out and we had no heat in both furnaces. I called about it and they came and fixed it and replaced something in each of the furnaces so now the pilot light, they lit.

I had an issue with the plumbing in the house and while I was on the phone with Home Shield, the service contractor was calling to make an appointment. He was local and came the very next day. He competed the issue the first time - had all the parts needed with him and was very easy to talk with. He even cleaned the floor before he left. Also, before he left he made sure I approved of his work.

I submitted a claim for my washing machine and they pretty much rebuilt the washing machine which I'm not happy with because when I went to use certain settings, they weren't working so I had to call them back a second time and they said I would get a call within 24 hours. And two days later, I still haven't gotten a call or service call and I had to call back again and then they said that I would definitely hear from somebody by Thursday morning. And Thursday came and went. I called Friday. They promised somebody will be there Monday.

I began my American Home Shield contract in May, shortly after buying my first home, under the recommendation of my Real estate agent. As luck would have it, my water heater broke in June. I was relieved since I thought I could rely on AHS to replace the water heater, since it was covered under the warranty. Before calling a service ticket in, I called my gas company to see if it was fixable or truly broken. They tested it, and notified me that the output of Carbon monoxide from the water heater was considered dangerously high. Great.

I had the torsion springs on my garage door opener fail. The contract says all parts covered except door guide. Repair person came out and stated that AHS said springs not covered. I reviewed my contract and no such exclusion is noted. I called multiple times and and simply asked for a supervisor to get back to me with documentation that the springs are not covered. No one ever returned my call. I never received any information/documentation noting that springs were not covered. All I wanted was customer communication - it was never received. I never heard back from AHS despite multiple phone calls.

This company has been a pleasure to do business with. They take the sting out home repairs and the cost is great. We all need to save money in these times and they do help. I would recommend this company to any homeowner. We plan on keeping this subscription for a long time.

American Shield got the right contractors to come out to my home. The repair man that came was very professional. He explained everything to me what was going on with my ac unit. He repaired it the same day with no problems.

My dryer was working one day and the next day, it wouldn’t dry. I submitted a claim online and then 20 minutes tops they had called me and went over what the problem was. And she said, “I have somebody in the area. He had some free time. Can I send him over in about an hour?” They came over and the gentleman was very knowledgeable and explained what the problem was. He was courteous, informative and absolutely wonderful. He went in the truck, had the part, fixed it and done. It’s working perfectly and it was the most wonderful thing going. Every time that I’ve had to call them, they were prompt. The people that I speak with are courteous and I haven’t had any problem. It’s amazing in this day and age that something can work so well and the peace of mind is definitely worth it.

I placed a service call for our oven/microwave unit that would not heat up properly to AHS on November 18th. The service technician who diagnosed the issue did come to our home quickly and it was decided we needed a replacement unit. After a lot of back and forth via phone and email, and AHS putting the responsibility on me to figure out whether or not dimensions were correct (there are two sets), we finally received our unit two days before Christmas. However, the installers said they couldn't install the unit because there is an outlet for a plug in our wall and the unit is only hardwired (another reason AHS should have the original serviceman let them know exactly what is needed for replacement).

I submitted a warranty claim for replacement of a water heater that was leaking. I did not receive an initial call from the assigned plumber for over two hours. I called AHS and was given the number for the plumber after a five-minute hold. When I reached the plumber, they were able to schedule a service call for the next day. The plumber did his initial assessment and confirmed that the water heater would need to be replaced and an expansion tank added for code compliance. He called to confirm coverage and when he came back, he told me that in addition to the $75 service fee, I would need to pay an additional $135 for parts to connect the new water heater. This is a standard tall water heater and no special parts are needed to install a replacement heater. This additional charge is bogus. I expect that replacement of a covered water heater will include the miscellaneous parts necessary to reconnect the new water heater to the existing water and gas lines. The plumber and AHS are just padding their bottom lines at my expense. The purpose of a home warranty is to provide peace of mind. My AHS warranty is just giving me a headache.

Easy to use process that results in a quick call from a service provider. Provider was very nice and easy to work with, though his schedule was a bit crammed and took him some time to get to the house. That can be a bit of an inconvenience with an emergency problem, but he was there when he said that he would be and got the problem resolved quickly. We are happy to have this service.

American Home Shield sent out a contractor to fix a sticky knob on my oven. This contractor broke the knob completely. Then, American Home Shield sent out another contractor who took parts of our oven without our permission and THREW THE PARTS AWAY. My beautiful antique oven is permanently ruined. AHS refuses to replace my appliance with an equitable product. They simply shuffle me around to customer service people who have no power and offered me a very small amount of money to replace something irreplaceable. Then, they told me today that I have to purchase a replacement oven first and then they will reimburse me. Unless, of course, I want one of their unattractive ovens from a company they have a special deal with. The worst part of this is no one will help me. No one will listen or deal with me. Go elsewhere for your home services.

We have been renting a home for 7 months whose owners use American Home Shield and have been extremely disappointed and unsatisfied with this company's service, efficiency and respect for its members. We have had several issues in these short 7 months: fridge light went out. The Home Shield repair man came over and ended up breaking the entire circuit of the fridge. We had to rush and move all perishable items to our extra, tiny fridge and he just left it there, broken. Eventually it was replaced by the most basic model, and the owners were very unhappy, having put time and effort into designing their kitchen.

Everything so far has been great with American Home Shield.

Pool pump went out and would have been a costly repair, but since we have this service, we paid $75 and technician came out the next day, took part and order new one, came back and replaced it within 2 days. Very satisfied with service.

It's been great. We've had a couple of repairs lately and the technicians were pretty good. They let us know what they were doing and when they were gonna be here. They were actually here ahead of time, which was good. My wife does the claim submission all the time and it is easy, just a phone call and we get the details so we know who's coming before they get in. The washing machine was the last thing we had and the guys took it all the way down and put everything anew. They didn't wait for the parts to be ordered; they got the part locally and the machines fixed. American Home Shield is dependable that's why we stay and recommend it to all of our friends.

I submitted a claim online to American Home Shield the night I realized that our temperature had dropped in the house and we had no heat. I checked to see if maybe there was warm air coming out of the vents. It was just blowing air and there wasn't any heat coming off of it. I shut the furnace off, turned it back on, thinking maybe I could reset it but it didn't work so I went ahead and filed the claim online and it was smooth. The contractor knocked on the door, came in, went down, took the furnace apart, found the part that was missing, put in a new one, and called it a day. It was quick and easy, and it has been working fine since. Everything's been great. They take care of us every time and I'm really glad we got them.

On January 6th I placed an online service request with AHS with my contract. I received a confirmation email but no call to schedule my service. I called Sears - the identified provider - and waited on the phone for 15 minutes. When I finally got to a service agent, they could not help me because AHS's system does not send over the vendor provider number. So I had to hang up and call AHS. After being on hold for 30 minutes I get a live person and they provide the vendor number. I call Sears back and provide the vendor number to then be told the first available appointment is 2 weeks away, but I can call AHS....YET AGAIN to get a different provider. So once again I call AHS and wait for 20 minutes to get a live person. They call Sears and miraculously they have an appointment tomorrow.

This issue is now resolved. The folks at the call center never called me back, but I had also posted my issue on FB and someone reached out to me the next day and worked to ensure that we got all the benefits that our contract allowed (which was very different than the folks at the call center).

It is January and snowing. I've been without heat in my house for over a week. I called right away and begged them to consider it an emergency. This took four phone calls. Then the guy came out and some part is broken but under warranty. Great. It takes them four days to tell me this and place the order. Then I'm told it could take between 3 and 10 business days to come in. I ask them to expedite it and they say there's no expediting since it's an oem warranty part. Several calls and rude people who are entirely unsympathetic (it's freezing and now I have to worry about my pipes bursting) I find out (eventually) It's going to take another week to get the part in.

My recent claim was for my doorbell that wasn't working when I moved into the home. Submitting a claim to American Home Shield was fairly easy. My mother said she had a good experience with the representative who was very nice and thorough. He explained what he was doing and my doorbell has been working fine since then. I’ve had a good experience overall.

After being a satisfied customer of one full year, I renewed my contract this past summer by paying my premium in full. After three months of paying my bill in full, I received another bill for an additional $50 owed to AHS (this had nothing to do with a service call, just that I owed the company more of a premium for the year). I contacted AHS and was told this was their mistake - I don't owe the $50 and they would take care of it. Threatening letters followed from the company continuing to try and collect the additional $50 from me. After 5 different phone calls with the AHS reps, each telling me to ignore the threatening letters and bills AHS continued to send to me, I recently received a letter that my contract has been outright terminated for failure to pay the $50 bill. While I wish to remain a customer of AHS, they clearly want to terminate my yearlong contract 5 months into it.

Our heat would not come on so it was chilly. We do have some gas log fireplace that we used for the den but it didn’t warm the whole house so I called American Home Shield on the telephone and submitted a request. The contractor that was sent out was very prompt, very knowledgeable, very professional, explained what the problem was and what he was going to do to repair. There was a part of the furnace that was stopped up. He said that that occurs maybe about every five years and he just took something and ran it through there and then stopped it. And it came on immediately and we haven’t had that problem since. I was very pleased. They sent someone out the very next day when they said they would so we were not inconvenienced.

Submitted service request for refrigerator, garbage disposal and stove top (burner). Two out of the three required servicing which was handled in a timely manner. The other did not require any work other than unplug for a 24-hour period which resolved the issue.

My problem started on a weekend; I called them on a Monday. Submitted the claim through phone and talked to a polite and prompt person. Unfortunately, I had to cancel because my son-in-law fixed the problem before the contractor got here. But I've had several calls and I'm very satisfied with them.

My recent claim was for a repair under the sink. I don't go under the sink everyday so it probably started about a week before we called. It took me a minute to make clear what my problem was. Once the rep understood what my problem was, it was straightforward from there. The contractor completely screwed up his reputation, in a good way. He showed up exactly when he was supposed to, brought exactly the tools he needed, and he completed the work in probably half the time I expected. Since the repair, there are no issues at all. In fact, it was a good workman-like repair. I have recommended AHS. I'm paying more than I need to but it doesn't matter. Peace of mind is worth it.

All of the electricity to the bedroom level of my house went out on New Year’s Eve (12/31/2014). This was an emergency because I have medical equipment that I must use while sleeping. I contacted AHS with the service request and was promptly assigned an electrician. The electrician called me shortly and informed me that the earliest they would be able to provide service would be 1/5/2015, 5 days later. I told the electrician that this was an emergency and couldn't wait. They told me that there was nothing they could do, due to the New Year’s holiday and the fact that they don't work on weekends.

My recent claims from American Home Shield were for my oven and dishwasher which were a daily type thing that just happened over time, and my washing machine which was an all-of-a-sudden type of disaster. I called them and they took care of it and sent somebody out. The only problem I have is that to me, it seemed to take a while to get things settled to finally get it done. If something has to be replaced, they had to come out and look at it and then determine if they could get a part, and you have to wait on them to determine if the parts are available especially for a washing machine. But I would recommend them and I’m always pleased with the end result.

We were able to have a response from AHS and from the assigned contractor in very short order. We were pleased that the technician quickly contacted us and arranged an exact time that he would be available to work on our AC repair. He was very helpful by explaining options for fixing the problem at hand. He also had several helpful tips for making our system run more efficiently and checked out our filters to ensure we were in good shape before he left. Great experience all around! We have used them several times for various repairs and been happy every single time!

I did the last two claims with American Home Shield online and the process was easy. It was a great experience. The contractor was professional and showed up when he said he would and had everything done within that time and left. They're very competent - no hassle and no complaints.

We came home from the grocery store on a Sunday afternoon to find water running from the top of the water heater down through the middle of the garage floor and down the driveway. We were fortunate that we had not been gone too long before coming home and discovering the leak. My husband shut the water and gas off to the water heater and placed a call into AHS. We received a call from the plumbing company the next morning. The serviceman was out that afternoon to evaluate the problem and received approval for the replacement that day. The plumbing company was able to obtain the new water heater and have it installed by the next morning. We were really grateful for the quick response from AHS and the plumbing company in getting everything taken care of in such a timely manner. The service man was very courteous, quick and neat in his completion of the water heater replacement. We have has AHS for many years on numerous houses in different states and have always received excellent care.

We have had AHS since we bought our house in May of 2008. Since that time we have had to call regarding our Heat and Air unit so many times that I have lost count. At least twice per year since 2008. I have had to call 5 times since November of 2014 and still have a non-working unit. They are too cheap to replace the unit which is what is needed but instead keeping sending subpar companies out to "fix" the problem. Last Wednesday the problem was "fixed" yet again and within two hours the terminal block and wires were burnt up again. I have a one-year old daughter and because of the poor service of AHS we have had no heat this time for a week. The temperatures are to be 1 degree Wednesday night, and AHS is fine with us having no heat in those temperatures as they are making no effort in fixing the problem. We are looking at contacting a lawyer and are looking at our options to have the matter corrected. STAY AWAY from AHS!

My microwave is out again.....I live alone and travel frequently for work so my microwave gets very limited use.....therefore excessive use isn't the issue. I pay my monthly fee and have paid twice the service fee of $125 for the repair person to come out (the attitude of the unfriendly repair man is another story). I asked the repair man why is the microwave going out every months and his response was "I dont know....circuits are probably bad". I asked if it was repairable, of course he said yes....my next question was "will it go out again" and his response was "yes probably".

It's very easy to submit a claim. The representatives from American Home Shield have been absolutely wonderful. However my dishwasher is not repaired yet. The first contractor ordered a part and then that still did not fix it, so it's not draining. They say it's plumbing. But a new contractor, the plumber, said that the cord sounds like it's out of place and if just get it back in place then I won't need the plumber, which I'm gonna find out about that tomorrow because the person who put my sink in is coming back tomorrow. If it's his mistake, he needs to fix it.

My experience with American Home Shield was excellent.

My fridge was freezing things or they were going bad because it was too hot. First it was too hot, and then it was too cold. I submitted a claim, which was very easy, and the people at GE were great. Now it seems pretty cold, but we've turned it way down and we're gonna see how that works. It's freezing my bananas.

It has been very good so far. My most recent claim was for plumbing and it had been ongoing, and finally I just decided we've got to replace the faucets in the kitchen and bathroom. So I got the faucets and then they sent me a plumber. I just called and she set it right up. And I got a call within 24 hours.

I like American Home Shield but I'm not happy because I keep having the same problems and am getting charged again and again. Last year I called to have my AC fixed. They sent a guy, checked it out, and I paid whatever the deductible was. The AC worked for while but this year, the same issue happened again so I needed to call them again. Someone came out again to look at my AC and replaced a part and again charged me the deductible, only for the same issue to come back after about 90 days. The same guys who worked on my AC before came over and I told American Home Shield I don't want the same people they've been sending over and over. So they sent a different technician who was able to pinpoint the issue almost immediately and even told me, "I don't know why they never told you in the beginning." A part was replaced again and I was charged more money and they charged me the deductible again the next time it happened. I realized that nothing has been happening except that I keep getting charged yet the problem with my AC is still there. I shouldn't keep getting charged my deductible.

My last appliance with a problem was the washer. It's been replaced through American Home Shield and has been great. I've had no issues when submitting claims and have had no problems with the contractor either. I'm very satisfied. They've been very helpful and are a great company to deal with. Customer service is excellent.

We never had a problem with American Home Shield. They always came through for us. We call them and tell them what's wrong and then they contact the people that they contract with to fix problems and then those people are supposed to call you and set up an appointment. I never had a contract issue with them. They were always very professional and they always do a good job. One time we had to have a garage door fixed and it wasn't quite fixed the way it should've been. I had to call back and they came back out and fixed it for good. They didn't complain about it. American Home Shield gives good service.

Our most recent experience with American Home Shield was another fine experience. The well technician was the best and most knowledgeable that we have ever had. He was also very quick to respond to our call. He was professional, courteous and very knowledgeable. I love American Home Shield. They take good care of us in a speedy manner. I am one of their biggest fans and tell everybody about their plan.

This headache began on 11/17/14 with our first request for service to our furnace. I'd like to point out that today is 1/2/2015!! And after hiring a private contractor and only 1 1/2 hours of work, we FINALLY HAVE HEAT! The lack of response from AHS and our repeated complaints about the contractor Rolling Air, have left us disgusted with this company, after having previously satisfactory service. We carry policies on 2 homes and will be discontinuing those policies as soon as I can get someone on the phone! I thought it was very convenient that at 5 minutes till closing on Friday, after being on hold for over 20 minutes, somebody finally answers and promptly disconnects the line. I'm beyond words with frustration!

The actual process in submitting a claim with American Home Shield was pretty easy. I did it online. As for the contractor, I personally wasn’t there when they came out. But from my knowledge, everything went well. But the downfall is the ultimate issue that was there was never fixed. We still have the same issue. I spoke to someone from American Home Shield probably a week after. They were talking about that I would have to do another $75 worth of whatever that thing is that I had to do when people came out. And I thought that was ridiculous, so I was like, “No, that’s okay.”

I am up for a renewal with this company and I will not be renewal. First instance, I had to have a toilet replaced in my upstairs bathroom and it was a regular size toilet. Well, they replaced with a tiny toilet and I thought they were suppose to replace items with the same likeness. Therefore, I will need to purchase a regular size toilet in the future. Also, I had an emergency plumbing leak or waterfall... coming from my upstairs bathroom - jet tub that would not turn off. I called them on a Sunday and was not able to reach anyone but some stupid automated system, that did not prompt me to a 24 hour emergency number. I also put a service call online stating that it was an emergency and when I called the service people to come out to my house right now or else this would be Noah's ark, I got no response or answer. I was not able to turn the main valve off to the water in the house and I needed someone asap.

My husband and I purchased our home in September, and the seller kindly purchased us a warranty with American Home Shield. Several weeks ago our dishwasher started leaking, and we discovered a hairline crack in the tub of the dishwasher along with substantial water damage to the floor, which appears to be long term damage. We called AHS right away, and they sent out a plumber of their choosing, who was here 3 minutes, confirmed the crack, and took a few photos of the crack as well as the water damage. On his way out, he told me AHS would either cover it or not, (which seemed like an odd thing to say), and that the dishwasher wasn't repairable due to the tiny crack.

I have been a customer of American Home Shield (AHS) for the past 14 years. Service was great until this year. I submitted a service request for a broken dishwasher on September 10, 2014. A contractor was sent to my house who was totally incompetent. He said a part had to be ordered. Several weeks later I had to call AHS to find out what was going on. They managed to get the contractor back out with the part. A couple of weeks later, the dishwasher was broken again with the same problem. I had to get AHS to get the same contractor back out to our house. This time he showed up the week before Thanksgiving. Again a part had to be ordered.

It's a hit-or-miss experience with American Home Shield. Normally, it's very good and everything goes smoothly, and I've been very happy with it. But sometimes not.

I had my washing machine where the intake of the water went in not on the washing machine but actually on the valve in the wall. There was a slight leak and eventually, I just got tired of it. I've been putting up with it for a while. I went online and submitted the claim on a weekend so the person didn't get with me until Monday. But he scheduled an appointment right away. I had no problems. The technician took maybe 15 minutes. It was very quick. He told me what the problem was and went about fixing it. And he was very accommodating. He waited for me to get home before he came out. Since the repair, I haven't had any problems. I've only been a member or using American Home Shield for a little less than a year but I've always had good experiences with all of the vendors that they send out and nothing was unusual about this particular instance. I've been very pleased with their services and with their vendor choices.

So it has been almost a month we have been without heat in Missouri winter. We contact AHS and they state they would Send the ticket over to their contractor for a service tech to come. We waited for a week calling and they would say they have sent to ticket over someone should contact us. Then tech finally showed worked on the furnace. It worked for 3 days and quit again. Called once again and they sent a tech in 2 days, said would have to order part. This took a week. They finally came and installed the part. Took them 2 hrs and this was at 8:45 pm they showed up. The furnace worked for 30 mins and quit. This is unbelievable. Do these people they have working for them know what they're doing? So once again we are without a furnace in 20 degree weather - would they live in these conditions.