American Home Shield Reviews

I had a problem with our refrigerator. It was leaking water so I called AHS and they came within several hours to remedy the problem. They were very prompt, very efficient and very courteous. I'm very satisfied with them. The contractor knew immediately what the problem was and had the replacement part on his truck and was able to replace the defective part immediately. AHS paid the repairperson directly. All I had to pay was the copay on the service call and that was the negotiated price ahead of time so I knew exactly what it was going to cost me. Since I've been a participant in their program, I have been entirely satisfied.

Submitting claims with American Home Shield's system is easy to do even though it's recorded now. Even the contractor they've sent was polite, quick and efficient. He got right to the job, fixed it and off he went. Excellent service and job well done.

Our dishwasher wasn't working very well. It took a little while for AHS to get it done and then the person had to come back again, but it got done eventually. The contractor sent by American Home Shield was very informed and very nice. He got everything done well. Since the repair, the dishwasher is better but it's not working fabulous. We want to get a new one but they weren't willing to trade it out. They would give you money for it but they were not going to replace it. So that was a disappointment.

For me, AHS is a very exemplary company and organization and I've referred a lot of friends and clients to them. The claims process was quite simple and was quite direct and very expedient. I haven't had any major issues or problems with the contractors they send. They show up at the time that they're supposed to show up. There's many occasions where they have had to repeat the process but they come back out very willingly. It has always been worth the money that I spend to have the service that I get out of the benefits they provide.

I had plumbing issues and filed claim with AHS. The people were out there the next day and did a good job. They had to replace the toilet and the repair guy answered all my questions. He's very polite, very respectful, and he knew what he was doing and he got it done. I haven't had to call him back since there are no problems after the repair. I'm always happy with AHS and there hasn't been an instance I'm not. It has worked good for me so far.

American Home Shield has been wonderful for the most part. They’re very efficient. When we call in and we need a repair, they usually get the people to call us back within 24 hours. The repair people have always been very reputable. So the one problem we did have, they ultimately dealt with and fixed. We have recommended them to people.

I needed a plumber because I had a broken valve that required me to turn off my water to the whole house and I could not get them to find me a plumber sooner than 24 hours. I have children and had to live in sub standard conditions for 24 hours. The plumber wanted to charge me 195.00 to come sooner than the 24 hours. When I contacted American Home to tell him of this bad business practice they would not get me a new plumber and told me it is within his guidelines and I was stuck having him fix my problem.

When I was having a problem with my oven, I filed a claim with American Home Shield. My interaction with the representative was very good. They were very timely and having me contacted by a service provider, and the service provider was very timely in contacting me, making an appointment and coming out. They were very courteous. Once they diagnosed the problem, they explained to me what it was and what needed to be done. And then they proceeded to do the repair and resolved the problem. The performance of my oven since the repair has been very good.

It was pretty smooth when I submit claims with AHS but I was disappointed with the plumber they sent for our water softener since he did not show up immediately. When he showed up he said he doesn't work on those things. So essentially, we had to jump through a bunch of hoops to get it replaced. A very poor representation of the company. He was saying that our water softener is about a $2000 to $3000 water softener, and then he said they're going to replace it with about a $307 water softener from the local hardware store. He recommended trying to get some cash, and then just building on to it to buy a better one on our own. We had a similar problem with the garbage disposal that AHS replaced for us. It was very low quality. We had to wait a long time. I could have actually did it myself cheaper.

Working with American Home Shield, working with their representative has always been positive. They have always been very helpful. But my experience with some of the contractors that has been sent to fix things has been less than a good experience. Once they send out certain plumbers and they have to go to my rental property to fix things, that's when I run into some issues with things not being fixed appropriately, having two or three service calls for the same item. But other than that I think that it was a good idea for me to sign up. My experience with AHS as a company overall has been a decent one.

I’m not a real big fan of American Home Shield. Our house came with a home warranty so we didn't pick them. We never received an actual contract from AHS either. Every time they come out, we had no say in what type of plan we have and who they picked. So there's a $100 fee no matter what every time that somebody comes out. For instance with our refrigerator, people have had to come out four times and we've owned the house for a year and a half. I called and I got someone who was pleasant on the phone. She was the most helpful person I've dealt with. She was very good and sweet and we spent 15 minutes on the phone and her going over everything. She told me that they won't give me a new fridge. I will get a prorated amount.

Our garage door didn't open and the electrical unit had popped off. When I called the contractor that AHS gave me, they asked me to send a picture which I did. When they saw it, they said the spring was broken and not covered. When I read our policy, it just says electrical is covered, not the springs. The contractor that came to do the work was marvelous and efficient. They came exactly when they said they would, did it very fast and the unit is working perfectly after. The people that AHS send are very good but I am dissatisfied that the issue was not covered.

I don't have any problems with AHS. They're very effective and they do their job very well. They're usually prompt and they send somebody over that knows what they're doing.

My huge clothes dryer unit (less than 2 year old) stopped working so opened a case with American Home Shield (AHS) on 2/22/15. After technician assigned from AGO appliance by AHS visited my home I was told a wiring harness need to be replaced and it takes 5 business days to order it. After the part came back AGO found part was defective and didn't bother to call me. I called to find out and was told they re-ordered same part and gave me 2 to 3 business days estimate. Few days later I was told part is back-ordered. So I can't get my unit fixed at least 4 weeks from my originally reporting the problem to AHS. Don't know how long I have to keep loads of laundry outside and keep paying. I asked AHS to assign some other company such as Sears to fix such problem quickly but the request was denied. I wish miracle can happen here as my dryer is still not working!!

AHS just came out to check the air conditioning and heating. It's a yearly thing. The guy they sent was a nice guy and did his job the way he was supposed to do. It was a good experience.

I generally submit claims over the phone and the claims representative I spoke with was very efficient and polite so it went very smoothly. The contractors sent by American Home Shield have been good. They've solved the problem and come out in a timely manner. There was not a problem with them accepting whatever Home Shield paid. I pay my deductible and that was real easy.

We had a sudden loss of heat on the coldest day of the winter so I submitted the claim with AHS through the website as I always do and somebody was out here that afternoon. I've had this contractor before and I'm very pleased with him. He came after hours. He had been working all day and showed up at 8:15 and worked until almost 10:45 at night, getting everything going again. I'm very appreciative of the guy as he's really good and works very hard.

The date today is 3/20/15. My first call to AHS was on 3/4 for washing Machine repair. I have called AHS on numerous occasions, with no result. The washer still does not work. STAY AWAY. FAR, FAR AWAY.

We used them for a plumbing issue once and it worked out fine. They were good.

I called AHS for our rental property. Somebody there was a cancer patient and she was just getting out of the hospital and she needed the water. I just don't think the repairman they sent was professional. They tell me that he'll call me 30 minutes before they're in the area. So if I live in another city and he's already in the city, he's only going to give me 30 minutes to get there. I didn't think that was right. The repairman just came in, didn't say anything, and just did what he had to. He gave me the paperwork and then in a second he was gone. He assisted me but for some reason he turned me off. It's just like they're wishy-washy. I didn't like that so I called AHS back if they had anybody else and they always told me it was going to be 3 to 4 days. I wasn't pleased with their service at all.

Every time I had an issue, I don't hesitate to communicate with them. They are quick to respond whether it's an appliance or a plumbing or air conditioning issue. I get contacted by someone right away and get service right away, so it's been a very positive experience overall. The technicians in almost all situations have been very professional and done a great job.

I had a recent claim with AHS with regard to our garage door not going all the way down. Their representatives were very knowledgeable, they asked questions and made sure they understand most of them before they do the work. The garage door has been working in excellent condition since the repair. Exceptional work, as always!

When a termite inspector came, they told me I had water dripping under our house. This led us to filing a claim with AHS. Their repair guy was all good. He found out that it wasn't a pipe under the house that's leaking but a piece of water heater instead. He took care of it as well as the one in the bathroom. He did most most of the repair work but then he had to come back and redo it once it leaked again after he left. I haven't had any problem with American Home Shield. I’ve had a good experience with them. In fact, I've recommended them already to this couple I talked to. I'm also wondering if I can also get AHS for my home in St. Louis as I'm now living in Memphis.

I had a heat pump problem and called AHS for a service request. They sent out a contractor. After they came out twice and didn't fix it, and they changed the thermostat twice - they gave me a cheaper thermostat - I requested a different contractor be sent out but they insisted in sending out the same contractor but with the manager. The manager came out and took a circuit breaker off of my heat pump downstairs where the unit is and spliced the wires together to bypass the circuit breaker.

I am a property manager who manages over 200 properties and puts in work orders on a regular basis with many different vendors and companies. This warranty company is the worst to deal with and has left my tenants hanging for 1 to 3 weeks without A/C, Hot water, Heat, and now Plumbing. Calling in a work order is like pulling teeth trying to get 1 of their representatives to listen to you or answer a question and then they refuse to let you talk to a supervisor. Their vendors (most of the time) require extra payments above the service call fee to make repairs. 3 years ago I would have recommended your service because you were the best. Now I always recommend anyone else to anyone who asks and when the contract comes up I try to get my clients to switch.

I have no problems with American Home Shield. Their pricing is very reasonable and the contractor was very courteous.

Excellent. All of their technicians were very professional and above and beyond, except for one guy.

I put in a service request for my Microwave Oven and within 24 hours the contractor contacted to make an appointment. The contractor came out and found out what the issue was and ordered the parts to replace them. He replaced the whole electronics board and door latches, probably $200 worth of parts and labor, and all I had to pay was the service fee. American Home Shield and their contractors were friendly and helpful.

I've purchased a home recently and as per my Realtor advice, I got AHS insurance. I moved to my property on Feb mid (till that time I was staying in a rented apartment) and I took warranty on Feb 15, 2015 and the policy got effective from March first week. Last Thursday I found a leak from the water heater and contacted AHS. The service representative came promptly and I appreciate it. After an hour the claim department called me and said they denied the claim. The reasons are: less history with AHS and pre-existing condition. I told the representative that I bought the property on January 2015. Before that I was staying in a rented apartment and I have the inspection and bank appraisal report. After hearing this they changed the status of the claim to "Research."

I only have one bad experience with American Home Shield and that was with my refrigerator and it is still not right. I'm really angry about my refrigerator and they were saying that the cooling coil was gone in it and they called Sears to come fix it first. They had to order a part and then it was a big mix-up of who was supposed to fix it and they put the cooling coil in there but the refrigerator and freezer still doesn't cool like they were supposed to do. So my husband turned everything way up and then our vegetables in the vegetable bin froze. You have to be careful about making sure stuff doesn't get close to the wall of the freezer because it freezes up. I'd say they should replace the refrigerator but they replaced the cooling coil and it took them forever to do it. I had to eat out for two and a half weeks to get my refrigerator fixed.

I had a leak appear on my ceiling. I contacted AHS thinking it was the water heater in the attic. The contractor showed up, looked at the tankless water heater, and determined that it wasn't the water heater and then promptly left. I was fortunate to have another plumber take a look and correct the problem (not associated to AHS). Unfortunately, I received a bill for $75 from the first plumber for his "analysis" of the problem. I called AHS to address the problem. Their policy: pay the bill, the plumber showed up despite the fact he did nothing to correct the problem. Needless to say, we will agree to disagree. I am no longer an AHS customer. Buyer beware!

I’ve done claims submission both ways via phone and online, and didn't have any problems. I've had AHS for fifteen years. Their representatives have been fine. As for the contractors sent, I've used plumbers, and heating and air. I had one instance where the heat kept going out and they kept sending Myers Electric out. Myers kept telling me it was dirty. I said it's broke and I was paying to have them come out. It went out on a weekend and they didn't consider it an emergency because I have an upstairs unit. So I called another company outside the warranty. They came out and it was broke like I thought it was. They replaced the part for $175 and I've never had a problem since. But one thing in fifteen years is not bad at all.

American Home Shield always takes care of whatever the problem is. I think the last time we had a problem, the furnace wasn't working and they came out that day which is really good because it's cold back here. Luckily, it wasn't anything major. But when you don't anything about electronics or plumbing or anything like that, it's important to have someone who does. Overall, my experience with AHS has been very good. I've actually recommended them several times. In fact, my sister now has the AHS coverage because of my experience with them.

I filled out an online request for a leak. The online request didn't allow me to expound on my request. Immediately, I received confirmation that my request was assigned to a plumbing company. Most of my experiences with AHS over the past 8 years have been pleasant. However, the plumbing company came out as scheduled, collected their fee upfront, only to come back to my door to tell me that my request was denied by AHS. There should have been more prompts to allow me to describe my issue and/or AHS should have followed up BEFORE assigning someone to come out. I still have to get a plumber to come out. Their process needs to be enhanced for online users with busy schedules. I called to file a complaint and requested a refund of my service fee. I sure hope that is granted as I would like to continue with AHS.

My over the range microwave stop working and started smoking. Called American Home Shield. Service person came and cut on microwave. The microwave burst in flames. The service company said we was cause of microwave not working. I requested a different company. The other company called 3 weeks later to set up appointment. I got fed up and said to cancel warranty. Was transferred to retention. Was told they will reimburse me up to $350.00 for new microwave. I only had to e-mail receipt. I did that and no one contacted me. Then I get a bill for 2 months of service. I called and ask about my reimbursement. Was told I can only get it if I keep the warranty. I fed up - been with this company over 10 yrs.

American home shield has replaced my dryer. It was ordered on Friday 3/20 and being delivered today 3/25! I am so happy to have this resolved. They matched my old dryer feature for feature. They give you a suggested item and the option to choose something else. Also included delivery, set up and removal of old machine.

We always get a very quick response from AHS when we file claims. We've been using them for 8 or 9 years so we're content with them and 99% of their contractors have all been great. We have one bad experience about 6 years ago. But all in all we're pleased with AHS and it seems to be a good value for what you pay for. They're quick and expedient.

I was just told that in order to renew and have the SAME coverage we have had since 2005, we would have to pay a $535.00 INCREASED premium. I was so mad, I forgot to ask how much they were going to increase the per service fee. That is a 64% increase. Are they crazy or just don't want my business anymore? NOT HAPPY and am now forced to shop for another warranty company.

I had a problem with my heater and called AHS; the contractor was prompt and showed up when he said he would. He was efficient in his task and I needed a part. He returned as soon as the part came in and repaired the heater.

I filed a claim with American Home Shield about my water heater. The contractor was professional, knew what to do, and corrected the situation. However, with my previous claim on my dishwasher, the contractor did not come. We requested someone else to come because we had been without the dishwasher for several days. And finally, another contractor was dispatched and it was corrected. Overall, my experience has been satisfactory.

The contractor was cordial, and informative.

We've had ac problems for the past year. Each time the tech comes out, he adds refrigerant (that we have to pay for). We finally called for a second opinion and it took them a week to respond. Now we are in our 2nd week without air with 85-90 degree weather in Florida and are in limbo waiting for their decision. We are in "queue". What does that even mean in regards to time????

My most recent experience was 2 years ago. My Heat pump stopped working and I had no Air in the Summer in Phoenix. They sent someone right away, got it fixed and in no time I was comfortable again. Haven't used them very often, but when I have they respond quickly and responsively.

The exterior unit went bad. AHS on several occasions ordered incorrect parts. Multiple times we arranged to have the work done only to have to reschedule. Complete embarrassment. If the unit is ever fixed I will update this post, in the meantime don't ask me for a recommendation. Hard to believe in today's day and age not having HVAC for this length of time would be acceptable to anyone.

After 6 weeks - our washing machine is still not fixed. Cannot get anyone from AHS to call me on my cell instead of my home since I am at work. We get nothing but excuse after excuse. NO ONE there seems to care at all. They do not care that I have to spend $50 to get my laundry done every week - the company they had come in to fix my washer had 3 different guys come 3 different time with 3 different diagnosis - what a joke!!! The same company that took 4 week just to replace a hose in my dishwasher. STAY AWAY from AHS. They were great the 1st 5 years but after that forget it!!!

I haven't had to use American Home Shield that much but the experience has been good when I have. I've only had them out my house twice and the last time was I had a leak in my bathroom. It doesn't take very long at all when I call them to get somebody out. The guy did a good job fixing it. They sent good people out who knew what they were doing and so it was taken care of on the first visit.

We have a condo that the HVAC unit went out in the hottest month of Summer. It was a Friday and I called AHS w/ their outgoing message stating go Online to submit Service Requests due to High Volume of calls. I did so and stated it was over 100 degrees in the condo & an EMERGENCY SERVICE CALL. They did NOT RESPOND FOR 5 DAYS! The AC Repair Vendor called to SCHEDULE AN APPOINTMENT FOR 4 MORE DAYS WITHOUT COOL AIR! We have NEVER HAD A REPAIR NEED IN OVER 2 YEARS PAYING FOR THE WARRANTY. We called & found a AHS VENDOR to come HELP US because we couldn't afford to continue staying in a Hotel because it was too Hot in our condo. This Vendor ASSURED US AHS WOULD PAY FOR WORK & our HVAC had to be replaced.

It's been a pretty good experience with American Home Shield so far. Recently, my washer started leaking, so I filed a claim. The process was very simple and easy. I just go online and put in my info. The contractor they sent out was very friendly and professional and did a great job. American Home Shield is overall a great and invaluable service.

What more is there to say... quick and easy.

Trying to get the heat & AC fixed since February 24, 2015. I called AHS to request service, 3 days later AC co. came and replaced the thermostat - issue was not fixed. Called to scheduled another appt. which took several more days. While waiting the 2nd time something burned out and it went down completely. AC Co. says it is an electrical issue. I immediately called to schedule an electrician, 4 days later was the earliest they could come. Now I am on my 3rd day off work to and the electrician didn't even show up or call. I waited until 9:00 pm because they assured me at 4:45 he would be here even though my appt. window was from 8:00 am-12:00 pm. So, now 16 days later, no closer to resolution with a very ill 2 year old in the house.

When I came home my garage door wasn't working--I figured that a spring broke. I called AHS to see if it was covered and the claims rep was very helpful and professional. They looked up my account for me and said it was covered. Within a day I had a person out here. The technician was really nice, courteous and friendly. Instead of me waiting here at the house, I had him call me when he was on his way so I could meet him here and that worked out really well because I got here and he was here shortly after so I didn’t have to wait at all. I paid my deductible and he fixed it.

American Home Shield is trustworthy and prompt. I can depend on them to secure a technician to work on any covered problem that I may have. If the repair is not done to my satisfaction they will request that the company send a technician back out again until the problem is solved. This is definitely worth the money that I am paying to have this service. Since being a customer I have had two items replaced in my home that could not be repaired. This was a great savings for me.

Our dishwasher was repaired and AHS credited the service fee because we had to wait so long for the repair.

On March 2, my furnace would not stay on, I had to constantly hit the reset button. I made a call to AHS. The technician came and said that I had "cracked furnace." Furnace was ordered and installed on 3/11/15 around noon. On 3/12, my son & I came home after work/childcare and noticed a strong gas odor in the house.

I had an unexpected issue with our heating, and it was dealt with in a timely fashion by AHS. I submitted my claim online and it was pretty painless, just a few clicks and submit. Then I got an email and whoever was assigned the work order called me back to schedule the appointment, it was a pretty smooth operation. The contractors were courteous and began on the schedule as soon as possible. They understood we have some severe weather and they acted as much as they could to fix the problem. Once they assessed the problem, they had a plan and executed it one time and no problems afterwards - they fixed it right, the first time.

When I came home one particular day, I go to the Somerset to turn the heat on because it was the coldest day in Alabama. I go into the bedroom and I started smelling something like it comes from a lawn furnace, like rubber burning so I couldn't figure out. I thought I had done something and the house was on fire. I started running around looking and couldn't find anything, and then I realized it was coming from the attic where the heating unit is at. So I went back down. I got on the stairs and then I turned the system off and I was afraid to turn it back on.

Everybody from American Home Shield all the way down to the repair guy that came was outstanding. I had a claim with the heater part of the air conditioner, which continued to blow out cold air. The repair guy ordered a part and it was here in 48 hours. He spent quite a bit of time and couldn't fix what was wrong with the heater. However, he was able to get it partially working until the parts came in, and that made a whole lot of difference with cold temperatures at night. He made sure everything worked real well.

I have always had great, prompt service with AHS.

I put a request for service with this company and have had nothing but problems. Wait times are over 45 min to speak to someone! When you do get someone it's like talking to a robot. The customer service center is not for the customer at all. The company they sent to my home is late, rude, unprepared and full of excuses. You can't even get them to answer the phone. Over a month to not fix a washing machine! I will be getting out of this company ASAP! They make you put a star but would rate this company as how many negative stars. -5 stars poor!

Both AHS and ARS Plumbing are in collusion to commit fraud by charging excessive amounts for items that are not broken. AHS sent ARS Plumbing (Houston) to fix a hot water heater that was not working properly; I own two hot water heaters, one was 3+ years old while the other 20+ years. The one that was 3+ years old had a problem with kill switch and thermocouple, while the older was totally fine and only flaw was its age. ARS saw big dollar signs and tried to address the older water heater by replacing it when that was not required. They ignored the problem with the water heater that was giving me issues.

There were no problems with AHS when I submitted a claim about my heating not working. I got in touch with them. Then the technician came, checked it out and had it fixed in about 10 minutes. He told me what he did and left. He knew what he was doing. Very professional.

In November our dryer went out. After 3 or 4 attempts to fix it, the contractor finally got it running. This over a period of several weeks. Then in early March, the dryer began overheating again. American Home Shield sent a different contractor this time who found that the original contractor had installed the wrong thermostat. American home Shield made us pay again even though the issue was caused by their contractor. The AHS rep on the phone refused to even listen, just saying over and over again "Read your contract." This rep was quite rude and condescending. My wife asked to escalate our concern to a supervisor, but he refused, just once again saying "Read your contract." I can understand that, but when the problem is CAUSED by the contractor AHS sent, it's just wrong. Went from being a happy AHS customer to extremely dissatisfied all due to this one guy.

AHS has failed us again. It is over 85 degrees outside and our air conditioner has stopped working-- AGAIN. Their solution is to refer us to United Air Temp, who cannot get out to our home for 5 days, and even then, cannot give us a range of time when they can arrive. For 5 years, AHS has been sending a/c companies to our home who charge us a small fortune to put coolant into our a/c system. They are not "shielding" our home from problems because they refuse to acknowledge that our a/c needs to be replaced. They send us to a vendor who cannot provide service in a timely fashion.

I submitted a claim to AHS because I've been having recurring problems with my furnace for some reason. Submitting it was very fast and I had no problems at all. The very friendly contractor just walked in, took the furnace apart, got to the job, went outside, cleaned what he needed to do, and put it back together - in and out in about 20-30 minutes. We were having cable installed that day and we had workmen all over the place, and he just made it work. It was very good.

My heating unit upstairs was not working, and it was getting cold already in my house. That's why I decided to call American Home Shield to find out what the problem was. The contractor who came by was polite and knew what he had to do. He also took the extra mile into looking at other things I did not ask them to look at. He told me I needed a thermocouple but had to come back the next day as he didn't have that part with him - I was disappointed a bit on that part. Then the gas valve had to be replaced too, yet again he didn't have the spare part either. Nevertheless, the outcome was positive. Despite my issues with the contractor, I'd still recommend AHS.

It was a fantastic experience with AHS. The plumber was really good and I was really impressed. He came in and did what he needed to do. He did it really quickly and he was out. The air man was very personable. I am recommending them to anybody that listens to me.

I have used American Home Shield at least a couple of times. From the moment I called American Home Shield until the time my problem was solved, it was never more than a day or two. Also, my contacts at American Home Shield were the same at the service reps they sent out: friendly, knowledgeable, courteous and informative.... sometimes even finding other issues before they became a problem. I would highly recommend American Home Shield, and I will remain a customer.

We had a problem with our clothes washer. AHS sent a repairman out in 2 days. The problem was rectified, and we were very pleased with his service.

Not only are they the least helpful group of people, there is no sense of urgency or escalation process to resolve challenges. Our hot water heater broke, they selected the contractor/plumber. You then have to wait for almost a week for deliver then once delivered the contractor they select will schedule you. They never tell you when or how long it takes for things to occur, they offer you to go to outside contractors then they re-route you back to the original contractor who makes you wait... No hot water for a week and still unresolved. Worst customer service and complete lack of accountability and desire to actually help you.

The hot water heater was not working. It was a wire hooked to the thermostat that had a burnt out so we submitted a claim. I did everything online so it was fairly simple and easy. Their people are very professional. AHS sent me an email referenced to their contractor that will be coming by and then the next day, I got a call from the contractor which showed up that day to fix the problem. But they didn't have the right thermostat to match the water heater we had so he came back the next day and repaired it. For that one day when he had to come back to change the thermostat we didn't have any hot water for roughly 12 hours until he returned. But since the repair it has been working fine and I haven't had any issues with it.

I listed my house for sale and the listing agent asked if I would like to cover my home during the sales process through American Home Shield. She said we didn't have to pay for the coverage until the house closed, so we signed up. During the course of the listing we used the AHS service twice. The repair service on our oven was excellent. The repair service on our pool pump was adequate. (Due to the pool service provider). When we sold our house, our realtor tried to continue the service for the new buyers, with costs to be paid at closing. Much to our surprise, AHS had canceled our service without notifying us. They never contacted us in any way. We had no idea service had been canceled AND they would not let us continue the service. The home buyers were allowed to take the policy out in their names and we paid for it but we were not allowed to do so. I still do not know why AHS canceled.

Call and had a repair person here that same day.

The problem first started the day before we called AHS. We just purchased the home so we had not had any previous issues. It was fairly simple when we filed a claim. We called, told them that we had an issue, and they sent someone out within a day or two. The contractors that they sent out were great, courteous, on time and had no issues. Everything's working fine after the repair. Overall AHS gives us hassle-free and positive experience.

Our problem was with our master bath. The drains upstairs had always gurgled but it changed to a different sound so we called American Home Shield. I tried submitting the claim a couple of times by phone but was forever on hold. When I did it online, however, it didn't take a minute and they got right back to me. So, that's definitely the way to go. The contractor was clean, neat, professional and helpful. He also answered the questions of my husband. The work was done quickly and efficiently, and it is looking excellent now. We will definitely renew at the end of the year. We bought an older house so there will be times that we'll be needing AHS again.

We have AHS for about 10 years as it came with the house when we bought it. The contractors they send out were professional and everything works after the repair so I feel good and I am pleased with AHS.

I'm a realtor and I recommend AHS to my clients all the time. Most recently we submitted a claim and had our ducts looked at and when we went to get those taken care of, they had to pull the evaporator coil and that's when they found out that the pin in evaporator coil was rusted out. The A coil came out and had been taken out of the furnace and the A coil is a part of the air conditioning. It's been removed and it's not necessary to run the heater. We need to get it repaired before we turn the air conditioner on because I have no air conditioner right now, but I don't need it. They came out and we decided to go ahead and put a whole new furnace. It went pretty good from start to finish.

We called AHS to repair the same dishwasher several times and paid several trip charges. The washer may work for short while then broken again. I called last week to start another round repair process (paid another $75), the service guy came twice in one week and still can not fix the problem. I called the customer service. They told me they can not replace it until the service man say it is not repairable. We could not use our dishwasher for several months and I still do not know when they can fix it. Will never do business with this company.

Two weeks ago, we had water dripping down from the ceiling. I left a message by the phone in making the claim and it all went very easy. AHS contractors from Resurrection Plumbing have been fantastic. They were polite, professional and responsive. It took them a few visits to get the problem finally diagnosed. But I have been very pleased with them every step of the process and the leak is all fixed.

AHS has been really good about getting someone out there, very prompt, and overall, it's pretty good. I called AHS at 2:00 in the morning because our heat was broken and it was freezing in our house and I was in a panic mode. The next day, the people called and we set it up and they came that night and fixed it. The contractor was really nice. Within five minutes, he had figured out what had happened and he said, "I'll run to my shop, get the part, and be right back." He had it fixed probably within 20 minutes. It was great!

I have been a customer of American Home Shield for 8 yrs. and have used them maybe once or twice for minor repairs. Well this year my refrigerator failed so I reached out to the company for repair. The company has set up 5 service calls so far and still over a month later I have no refrigerator and I have not received not one call back from a manger for help. I have left over 10 messages for a manager to call me back. You will only get customer service reps on the phone who are scripted to say that they will leave a message for a manager to call you back.

Great service. Worth getting, especially with an older home.

The water heater stopped heating, and it had stopped heating for a couple of weeks before I had enough money to pay for the service call. It was leaking on the floor and we weren't getting hot water. When I submitted the claim for it, it wasn't as great as usual. Usually it's very seamless but I was on hold for 15 minutes before I got to talk to someone. I had two questions and by the time I had the second question ready to ask, she hung up so I had to wait on hold for another 17 minutes to ask the second question.

The heat wasn't working so I called up their agent. He put the process in, got everything processed within the hour, and within an hour or two, the service provider called to schedule the appointment. Their contractor was excellent, on the ball. The person that came out was able to diagnose it quickly, ordered the part the same day. He came back the following day in the afternoon, replaced the part, and everything worked fine. He knew what he was doing and that's very nice as a consumer to know that whoever comes out, they know exactly what to look for to take care of the problem and gets it fixed the first time. Plus the entire claim was painless and very pleasant.

I've been trying to get my water heater replaced since March 6th, 2015 when my water heater broke down. AHS supplied me with 2 contractors, one that never answered their phone all afternoon & the second came out on Sat. This contractor assessed that I did need a new water heater but refused to service it or call it in for authorization. I finally got authorization this morning to get it replaced and the contractor is charging me $1,049 for "modifications" and AHS won't pay for these as these are required according to this contractor to install my water heater. The contractor refused to give me a list of what these modifications were. AHS finally gave them to me over the phone & changed one of the items but kept the original price.

Took a while to submit a claim as we got recordings, I guess they were busy answering high volume calls, but you can do it online so we ended it up doing it online, automated type thing. The contractor took a couple of days to get in touch with us but the problem wasn’t life-threatening, not a heater or air conditioner, just a small item. He was polite and knowledgeable and he explained things to us so everything went well.

I woke up one day at 3:00 in the morning and the house was cool. I went down and the furnace wasn't running - the temperature was below zero outside and I needed my furnace running. So I called AHS and filed a claim without any difficulty. I simply called the service department and they told me who the vendor would be, when they would be calling me, and gave me their number should they not call in a timely fashion. That went well. It took a couple of days but other than that, I have no complaints. The technician who they sent initially couldn't resolve the problem but he was a very professional young gentleman, seemed to be very knowledgeable, and we got along quite well.

Offered policy upgrade online. I upgraded. Received email confirming start date 12/29/14. 3/9/15 I called. Policy not upgraded. Very rudely told upgrades can't be online and I will have to call exactly on renewal date to upgrade.

AHS has always been kind, courtesy, and always understanding and knowledgeable every time I have had any dealings with them. Things have always been completed in a timely manner and in a time frame that has been acceptable. Contractors have all been nice and presented themselves as well as their company in a very positive manner. They all have been helpful and very informative.

I recently had a problem with my thermostat. Now normally I could wait a few days for a repairman to repair it, but this time it was quite different. We had just returned from an overseas vacation and I was a bit under the weather with a cold and wanted nothing more than just to be in a nice and warm bed. But due to the lateness of the hour that we returned I simply went to sleep, being so weary and ill. I woke up late again the next day but decided to go online and request service via the AHS website. The next day I received a call from the contractor at around 7:30 am and he had it repaired by 8:30 am the same day. That was the best service call ever. I am glad that we chose AHS.

Called AHS to schedule a plumber for kitchen sink. AHS hired a plumber who came out once and claimed they could not fix the problem. I subsequently hired my own plumber who fixed the issue and submitted an invoice. AHS denied my claim and charged me $75 for their plumber who could not fix the issue. I subsequently cancelled my contract and they refused to reimburse me for remaining contract term claiming that they were forced to pay for plumber they hired (who once again did not fix the problem).

All my needs were addressed and taken care of in a short time. Great service from AHS and the repairman.

We had a fire in the garage back in 2007 but since then it had been fixed. We hadn't had any issues with that particular outlet, and it wasn't related to that outlet that caused the fire. My husband got up one morning and went out in the garage, he plugged the heater in to warm it up out there, and the outlet tried to catch on fire so he immediately unplugged everything, and it blew the breaker, so the breaker was off.

Our heater was running and just not heating the house up so I went online to submit a claim to AHS. It was very quick and easy. The contractors were great, very prompt, very nice, and did a good job. The heater works great now.

My heater/furnace would light but once it lit and the blower came on, it would cut off. I thought it was a sensor issue. I phoned American Home Shield and they said it would be 24 hours before they could get anybody out. Luckily, it only got down to 67 degrees in the house that night. The gentleman called up before he came the next day. After the fix and it has worked fine ever since. The gentleman also left me a receipt, and he wrote on the receipt what was wrong with it. Everything was great.

We lost water in our house and AHS had to come and replace a valve. I called over the phone and told them what was wrong. They sent me an email with the contact of the company that was going to come and do the service. They were here within 24 hours.

I've recommended AHS to other people. Recently I called them for my downstairs heating unit that worn out. They showed up when they told me they were going to show up, called before they got there to make sure I was home, and identified the problem fairly quickly. After that, they had the part reinstalled within a couple hours. The whole thing was taken and done in a timely manner. I think American Home Shield did a good job and the unit is working well after the repair. The guys AHS sent were great. That's why I keep them on retainer.

There was a time years ago when I was a realtor (before I had to retire), in all of the homes that I listed, I suggested American Home Shield to home-buyers because I know their reputation. American Home Shield has always responded to us in a positive manner. We never had to call them back a second time. We never had to wait more than a day or two to have somebody respond to us. The young man sent by AHS was very professional. I felt that he went over and above what he needed to do because I'm on a cane and very disabled. This is the second time that he's been out to my house, and I’ve never had a problem with him. We lived in Tennessee and we had them with that home. We've lived here since 1999. When we came back, right away we contacted AHS. We have and we will continue to recommend them!

I haven’t really used AHS that much but when I’ve used it, it’s been adequate until now. They couldn't fix my refrigerator. They don’t cover this make of refrigerator.

Whoever we've ever had come in from AHS were very courteous, very polite. They clean up after themselves and the work is usually done correctly so we don't have to worry about calling them back. Our last claim with American Home Shield was when we thought we had some problem with the furnace and heat, but the technician checked something and everything was okay.

The experience with the folks that I deal with has always been pretty good. But I’m frustrated with the claims process because it seems to take forever to get something done and nobody’s willing to completely fix the problem. I've had problems with my heat and air unit for the last three winters. The unit is probably 22, maybe 23 years old, supposedly covered under the warranty but certainly just keeps getting band-aids put on top of it.

We called because our washer upstairs is flooding out of our laundry room this morning. We spent over an hour on the phone with them this morning. They say we have a past due of 100.00 which we do not... They read back all the documentation on their side which even states we don’t owe. The woman the phone would not give us her name or turn us over to a supervisor. Said it would be a couple of hours before someone would call us back EVEN THOUGH WE HAVE CURRENT FLOODING IN THE UPSTAIRS OF OUR HOME.

American Home Shield and their subcontractors responded right away the request when something broke down. So far I've called for their help twice. The contractor that came to the premises to fix whatever was broken were very punctual and professional. They got the job done. So far my experience with them has been awesome -- I'd vouch for them!

At times it's really good, and at times it's really very disappointing. We use American Home Shield for replacement on our water heating, instead of it being a $1000-$1500 deal, it ended up being $4500-$5000 deal. Instead of AHS hiring a plumber that could do the plumbing for the whole thing, we ended up with a plumber who could do this little bit and a plumber who could do that bit, but nobody could do the whole thing for some reason. It was extremely annoying and expensive.

Most of the contractors they send out have been pretty good but there have been a few that are kind of flighty. Right now I'm still waiting for a call back from AHS for my garage door opener.

I was with the company about a year and a half and was pretty satisfied. I just got off the phone with them to add service and they were very unhelpful. After 1 1/2 hours on hold, they stated I had to cancel my contract and then 15 days later start a new contract. I don't know about anyone else but I don't have the time to sit on hold waiting for customer service. When I told the gentleman if I cancel, I will end up taking my business elsewhere. He said that is fine. There are too many home warranty companies out there to waste my time. So that is what I am doing.

All our experiences with AHS have been good. They've very prompt and they have good contractors that show up when they say they’re gonna show up. The workers have always been satisfactory, don’t have to call them and complain.

Not excellent, but good. I used them when I had a cooling system put in. However they really didn't pay a lot so I could have just went on my own like I did when I needed a hot water heater. I forgot to call them about that and purchased the water heater on my own.

American Home Shield has been finding me bonded and qualified people to repair the items that I needed repaired. One of the most important things is the fact that it covers just about every appliance in my house. I've been quite happy with that and it saved me quite a bit of money. I also like the fact that I don't have to pay 2 or 3 times whenever they make a mistake or have to come back out.

I had no challenge when submitting a claim with American Home Shield. My garage door was making noise and gave in one fine day so I called. The people they sent were fine and very professional. They took care of work which was required and they came on time. It was a job well done. It was all pleasant and I've been happy with them.

We've used American Home Shield for 13 years and they always come when they say they will, they do a good job, they keep us posted if there's parts ordered. We've been very satisfied with their work. I've been very pleased with their contractors Backflow Plumbings and Tris Air Conditioning & Heating - they've probably been here the most through the years. There's been other various contractors we've had throughout the years but they've been here the most and they are the ones that stand out.

In Dec. of 2013 we called for service on a heat pump, system unknowingly had been running on "emergency" heat for several weeks and we incurred a large electric bill! Contractor was slow and replaced one part a week later and thought we would only be out the $75 service fee, after replacing that one part another part was found to be bad and needed to be ordered and replaced another week later. At that time we were charged $490 in freon costs because AHS only pays $10 per pound of the old style freon. Fast forward to now March 2015 same unit is down, already have a $300 larger electric bill, all the freon has leaked out because of at least two different leaks. So we will be out another $500 in freon plus electric costs because unit is 12-15 years old and AHS does not deem it too far gone to replace. Service is very slow and copay and loop holes are extremely expensive.

I am trying to help my mother ** with the plumbing problems she has and accessing the home warranty she acquired. I pulled up the web page for American Home Shield to order my service call. I understand there is a 75 dollar fee for the plumber to come out and I agreed to that. I am ask to check off the problems that I have. I check the boxes for the leaks and toilet problems, but there is nothing about the washer drain backing up. I figure I can talk to the plumber when he comes. He says he can not do the work if it is not on the work order. We call AHS and they say they will come out at another time for 75 more dollars. I told them that their web page did not explain this and I needed them to pay the 75. They said no. Please do not use this company if possible because they are not understanding of the clients' needs.

I've used AHS for electrical issues twice, refrigeration repair and a replacement, and for fixing a dryer. I have nothing but perfect things to say about them. Claims are all handled very expeditiously, contractors got back to me very quickly. I couldn't believe it. They go over and above whatever they need to do. But if they needed to order a part, it was a little different. One of the things on the last service was an outlet that was actually melted that could have started a fire. The guy got to us so fast that we had absolutely no damage and no problem. The quickest that they responded could've actually saved a big, big problem from happening. I have absolutely nothing but good things to say about American Home Shield. They are excellent. I would recommend it to anybody.

When my hot water heater stopped producing hot water, the two employees of the first repair company sent by AHS told me that more than likely the heater would need to be replaced and that they would notify AHS who would then make the decision to approve or not approve. After a week went by and I did not hear back from AHS. I called to check on the status of my request. The following day I was contacted by a second repair company to schedule an appointment, the soonest available being in four days, to send someone out to inspect the heater to determine if it could be repaired or needed to be replaced, which was exactly what the first company did. When I called AHS, they told me that nothing could be done until the second company inspected my heater and reported back to them, which means that I am going to be without hot water for another week at least.

Our heat was out - winter storm hitting east TN. Put call in to AHS quickly. A-1 heating came out and fixed our furnace. My husband asked the tech if he worked on gas fireplaces. He said, "No but let me take a quick look." He blew the pilot out and it worked great. That night winter storm hits. Trees fell and power was out for two days. Thanks for A-1 we had our gas fireplace working. If it wasnt for that guy going over and above his call of duty we would have had to leave our house. As long as AHS has that service co we will keep AHS. Thank you both.

AHS has been usually quick about getting service to me. I would say 8 out of 10 times, it's quick. 2 out of 10 times it's not quick and I have to ask a second time for help. And I was very impressed with the excellent Sears representative who recently came out and fixed my dishwasher.

The gas furnace of my heating unit downstairs stopped working so I filed a claim with American Home Shield. I called the number, got a call back from the repair people within an hour and a half. And then they were out within the next couple of hours to assess it and fix it. They took care of the problem in a very short period of time. The guy was very knowledgeable and he checked the system over and said everything was good. It was freezing that day and he got us working pretty quickly. Apparently it was some kind of basic check valve that had gone bad, and the ignitor for the gas furnace had actually gone out. The people from AHS were courteous, professional. We're real pleased with the people that we've dealt with, and everything has been excellent and great.

I called American Home Insurance couple of times. Every time there was a wait of over 15 minutes. Finally I spoke to customer service to discontinue my warranty. She confirmed and she also mentioned she is removing my credit card from the file so I will surely not be billed. But I am still getting billed from them. Tried calling them back, but the wait has been over 25 minutes.

Everything was good and positive, and I have no complaints. Everybody showed up on time, and they did what they needed to do and they fixed the problems.

It was fine working with American Home Shield. They were responsive and we got our issues fixed. I recommend AHS.

AHS is to me the best coverage you could have for home appliances and for other items based on your home and needs. I am very please with the customer service reps when I call and the ease of getting repairs done when called. I give them a high score for the grateful help/dedication they have provided on repairs I called in.

I recently notified AHS that my hot water heater went out. They dispatched a plumbing company to come out (which took 3 days). It was then discovered that the existing hot water heater was the incorrect unit for LP Gas. Previous owner installed a Natural Gas Unit for LP gas use. So obviously the whole unit needed to be replaced for safety and code concerns. AHS immediately denied the claim, stating that they are not responsible to put a new unit in due to improper installation of the previous unit.

There was one time that I had a problem with my heater and it took forever for them to replace the whole thing. They can do better. I haven't had any problems with their contractors except sometimes they'd be late.

I’ve had the coverage with American Home Shield since I bought the house almost a year ago. They've come out a couple of times and I haven’t had any problems. They did what they’re supposed to do and everything has been resolved. However I wasn’t aware that refrigerators are not covered. I just made a service request for the refrigerator since I assumed that it was covered but it was not. With a flex plus coverage of $550 for the first year and I think it’s $652 for my second year now, I thought they needed to cover the refrigerator. Other than that everything’s been good.

My dishwasher started malfunctioning right before Thanksgiving. There's only one repair person where I live. Sear's came. They couldn't repair that type of dishwasher, so they should not have been called in the first place. They made a wasted trip. Then the local appliance repair person came and he couldn't do it either. So the one thing I found disappointing about American Home Shield is that my dishwasher was top of the line and they ordered bottom of the line replacements, so I upgraded the next level up. They're going to install it so bottom line, everything is good. I just want to have functional, attractive appliances and I'm very happy with the service. I’m really glad that I’ve signed up with AHS. This home warranty is fulfilling the purpose that I wanted.

We had a problem with our pump downstairs that's why we asked someone to come in. We submitted a claim and there's no problem at all. The representatives were very good about it but the contractor they sent was not as good as I would have liked. He had to conduct several times. The pump wasn't fixed the first time and it was difficult. He didn't call us back. Within 24 hours we had to wait on them and then several times he said he was coming, he didn't show up because of different issues. But he did finally fixed it and it is working fine now but it took longer than it should have. On the other hand, we had no problem with the person sent in for another claim for our heater.

No complaints at all. If I had any, you can bet everyone would hear from me!

Have used AHS almost 20 years. Have deleted many/many/many times their e-mails, basically to give me homeowner tip AND upsell me. For the 1st time today I engaged their offer for savings on new appliances via their e-mail to me. 1st...the phone agents follow a script and CANNOT answer consumer questions...and don't really care. 2nd...once I gave them vendor model #'s, they would quote me their SPECIAL AHS prices.

Just recently in February I placed an order and went over it with their customer service. I said to her the light in my kitchen keeps going out. I said it’s not the light bulb because I keep my light bulb okay and my husband went to try and put a light bulb in another time and it shocked the heck out of him. I also told her, “When your service person comes out, they’re gonna need to bring an extra tall ladder about twelve or thirteen feet.” Then I said "Could you repeat my request back to you?" She did.

Anyone thinking of buying a Home Services Contract with AHS needs to really think twice. Are you trying to buy peace or stress? Here is what happened. Kitchen Faucet handle came off which was fixed by first plumber sent by AHS. Due to faulty installation, the second one came and further messed up and caused a HUGE LEAK! Rather than fixing the issue, he ordered a replacement from MOEN because it was free but he did it by ground shipping without checking with me, the home owner. I would have paid the expediting fee of $20 had I been informed.

My heat went out and I called American Home Shield and they sent Bailey's Appliance over here. They diagnosed the problem, it's been the bad condenser and they called me two weeks ago and said that they went to order the parts, he'd let me know when they come in and they would set up a date to repair. Well, I haven't heard a word. So I called back American Home Shield and they put me on hold for 30 minutes.

We got American Home Shield as part of the purchase of our new home. We had a water leak in our kitchen and called in to have service call. We explained the urgency of the matter and the representative said they would escalate the issue to have service immediately, but our service call was never put in. I was only told about this when I called in the next day to confirm. We put another service call in and it would take 3 days! We were forced to live without water for 3 days until someone came out. This back and forth went on for days. The company that the appointment was scheduled with gave us a 3 hour window in the morning, but ended up coming to our home 5 hrs late! at around 8pm. Once the leak was repaired we found out that because of the delay in service that the water damage had spread through our whole kitchen and AHS would not help cover any of the damages...

I filed a claim with American Home Shield after I came outside on my way to work into the garage and saw water everywhere because of a hole in my water heater. I went through their automated system and everything went really smooth. About 15 minutes later after the call, the contractor that was doing the work called me to set up an appointment. The contractor was okay. He flooded my garage three times because he can't get that thing from the walls right (he was new) but he got his supervisor. I wasn't upset about it. Things happen but they are professional as far as doing the work. It was really, really fast. It has always been super easy with AHS. I pay my premium and when I need them, I just call them. I've only made one claim with them so far and it has been great.

I've had a couple of incidents I've had to use them, and I haven't been dissatisfied as of yet. Like recently my garage door wouldn't open and I kept putting it off a couple of times until I finally decide to get it fixed. I went online and put the request in, and the rep called me the same day, schedule to come by a couple of days later and arrive like 45 minutes before he was due here. He texted me if I have time, but I was outside and that I could come back later, which I thought was awesome. The guy was was very professional, explained to me what the problem was, showed what it was and it took him maybe 15 minutes to fix it. My daughter recommended them to me a couple of years ago and then finally I decide to put my home on it and now without a doubt I highly recommend them!

I ran a load of dishes on our dishwasher but it hadn't washed. And the guy came out here twice and didn't find anything wrong with it. Surprisingly, it worked good ever since. We've had a contract with AHS for at least seven years since we've been in this house. We bought an older house and we've had a lot of things done with our swimming pool, and we've always had good results.

AHS has been successful helping me with any claims that I've had. My garage door was totally unusable so I submitted a claim to AHS. The contractor they've sent was pretty good and customer service-oriented. He answered the questions we had, explained what he needs to do and if certain things were a problem that American Home Shield may not cover it. It's been perfect since the repair. I can now close my garage door and open it.

We were having problems with a leaking refrigerator icemaker. That required getting a Sears technician through our AHS insurance. Instead of telling me to call Sears and work it out with them, the AHS rep took charge of the problem, ensuring that we got the right help and got it promptly. The Sears technician then solved the problem quickly. I hope AHS will continue to act proactively like this on behalf of its clients.

I've been with AHS off and on for years. I've had them in the 80s and I’ve never had a service issue that was never taken care of. Their service is good, however, their prices have gone up quite a bit. The cost for the policies and the coverage are really becoming overwhelming. We're not abusers of this type of policy and I believe we should not be penalized for their other customers that are abusive. I use it when I need it and it’s very few and far in between that I’ve actually used this policy to fix my things. Because of this, I am probably not going to pick AHS again this year.

We have been a part of American Home Shield for ten years and have had three needs for service. One was for service on our air conditioning unit that was solved quickly. The second was an issue with our clothes washer. The washer was putting grease on our clothes. The service man came quickly to check it out. The washer was serviced then and two more times to no avail. Our service man contacted American Home Shield to let them know that it was not repairable. AHS got the ball rolling and we were blessed with a new comparable clothes washer in just a few days, installed and working as promised.

Overall I have had a positive experience with AHS. I have had a few instances where I needed a callback to have repairs completed, but in fairness I have used the service since buying my home and am sure I have saved a significant amount of money.

I was impressed with the prompt service of Hammond Appliance Repair. I was not impressed with the unprofessional appearance of the employees. Hammond did a great job on the repair and my new ice maker is doing a great job.

The heater stopped working so I submitted a claim online to AHS. Contractors were prompt. I was glad that they came on time and fixed it. They were able to get the part fairly quickly so I was satisfied with their effort and the service.

American Home Shield makes you feel covered and secure about home owning. Nothing fears me about the outcome when protected by AHS. Reliable & Responsible.

A very professional company providing service for people's appliances and systems across a wide area of the United States. Ease to contact and get service when it is needed. Available over the telephone anytime.

I find it hard to get a hold of a person when filing a claim because it goes in to the automatic and it never gives me the option of going to a person. I was having problems with the indoor unit and they came out in January and cleaned the sensors on it. They unit started acting up again so I had to have them come out February 2nd, and they sent the same guy out. And then this week, it's been acting up again so I called them again and they're supposed to have a different person out today to take a look at it. The contractors AHS send mostly are generally really good. I've only had a couple of issues with the contractors in all the years Ive been with American Home Shield, which I think is pretty good. What I like about using American Home Shield is that it's a relief because I don't know the contractors and I don't know who to call and American Home Shield takes that burden off of you.

I had a good experience with AHS. The people that answered the phone are always very nice.

We've had good experience with AHS. When something comes up, we call them and within a couple of days, somebody was coming and took care of it. Last year we called them for inspection for the heating. While the technician from MJS Mechanical was here inspecting, one of my air conditioners was having a problem and he fixed it. He was a great guy.

My toilet started leaking and I called AHS. I submitted my claim on the internet and then I called back because I wanted somebody to get there sooner. They said, “Well, we have 48 hours.” I was a little bit miffed about that but other than that it was fine. Contractors were excellent and there were no problems after the repair.

I'm disabled so I can't get down and work on the toilet like I used to. I filed a claim with AHS when the toilet wouldn't seem to shut itself off. AHS was very good. I called, got a person on the line, and when I told them the problem, they said they'll get hold of the plumber which they did. The contractor that came to my home was very polite, kind, and efficient - a no-nonsense guy who knew his business very well. Everything that I addressed was taken care of right away. That's why I've recommended American Home Shield to other people. It's also been that way every time we've had a claim or had to turn anything in.

My tenant that was staying in the home had told me that two of the outlets were tripping the breaker and there was a problem with the trash compactor or whatever in the sink that takes the garbage. So I contacted Home Shield and within a half hour they returned call for me and said that this company was going to be contacting me about this, and this company is going to be contacting me about the other, and they contacted me within 24 hours. The technicians went over there, found there was no fault of the tenant, and made the repairs. They were fantastic!

I would recommend AHS. There were some difficulties but it was more with the people that they had come and do the work. Our faucet was leaking/dripping so we called AHS. Most recent call to them went very well. They sent out a man who saw what the problem was and that we had to replace it. So he left, that was on a Friday, he came back on Sunday and replaced the faucet. The prior one, however, where the guy replaced the faucet took forever and that one was lousy.

My garage door completed came off the hinges and had no way to secure my house. Customer Service told me that I would wait for the company to complete the work which could be up to 72 hours because of the weekend. Asked to talk to supervisor and was refused numerous times. The customer service told me that the customer does not tell the company what is urgent even after I explained everything to them. I have two policies with them. Definitely will be looking for new home warranty company. The lack of compassion and willingness to work with customers is horrible and not to be able to talk to a supervisor is horrible customer service.

There was an issue with the heating system in my rental and it took multiple trips with multiple companies and different technicians to get it resolved. One of the contractors even said the system is old and that I should just get a new one. Anyway, one technician from a different company finally found the issue and had to order parts for it but was able to resolve it. It took three or four weeks to finally get it resolved. Then I've had an issue with the microwave. I called it in, paid the $75 fee, told them to tell the contractor to call the tenant, not me, to schedule. Yet they called me. Other than those issues, it's been a very positive experience over the years before they switched to an automated system where you are put on hold for an hour if you wish to talk to a human being, and this ticks me off big time. I have recommended American Home Shield and would still do though. Some issues happen but mostly due to the contractors' fault, not AHS.

We have been a customer for AHS for almost 4 years. We have not had any issues with their service until we most needed it - this past week. Our furnace decided to stop working correctly in one of the coldest February's in history. We are going on our 6th day of subpar heat. The contractor came out on Tuesday (today is Saturday) and provided AHS with all the information they needed to move to the next step. We have called AHS no less than 10 times this week and have been given different information each time. We have not received one call back from AHS to advise of the status of our claim. We are beyond frustrated at the lack of service and response from AHS. We were told today that Purchasing does not work on the weekends. We also asked that a supervisor call us back and that did not happen either. We are beyond frustrated at this point.

I was having trouble with two toilets in my house as when you flush them, they kept running unless you get into the tank to stop the water. It was aggravating! On one toilet, I couldn't find the little chain that hooks the stopper to the handle - it had came loose at both ends. To solve this, I have to turn the water off in that bathroom entirely until the servicemen sent by AHS got here to fix the plumbing problem. They are prompt, courteous, and pleasant to work with. I had no problem with their servicemen and I'm very satisfied with Home Shield's service.

I had a problem with the heater. The contractor they sent was a really nice guy; he was professional, courteous and on time. I'd recommend both the contractor and AHS.

I've had a problem with my garage door and my furnace, and both were taken care of well. However, when I had an issue with my dishwasher, the person I spoke to on the phone was a bit abrupt and I never got a call from whoever the contractor was. I called in when I discovered that it was actually off and someone's here the next morning.

Our air conditioner wasn't working. It stopped cooling the air about a month and a half ago. When I filed a claim, American Home Shield has been great but my experience with the actual vendor went bad. The contractor was on time, friendly, knowledgeable. He told me that the compressor had to be replaced, could not be repaired and it would take five to seven days to get the part. About two weeks later I didn't hear anything from anyone so I called the contractor. They said they didn't know what was going on and didn't have any record of the part being ordered.

Submitted a service call with AHS for a cracked toilet flange. I had to take time off from work to meet the plumbing contractor only for them to tell me they needed to reschedule because they didn't have the parts to fix the toilet. When I called AHS to speak with a supervisor I was told someone would contact me in 24 hrs. This type of service is unacceptable!

I came downstairs only to find out that my sink is full of water. I phone AHS to get somebody to help. Reps at AHS are courteous. The contractors, however, were not able to perform the services that they were hired to do. We had two mechanics come out and none of them was able to unplug the sink. A third one came in and said he was the master but he couldn’t get it done either. So when he left I just went to do what a home owner would do: I unplugged the sink myself to drain because they couldn’t get it unplugged. I'm dissatisfied as nobody was able to deliver what I was paying for.

It was a lot easier filing a claim with American Home Shield. I make one phone call and they give me a return call with a date of a contractor showing up. They show up and do the job. I make the payment, they leave and I never have another problem. It's a done deal. I recommend AHS to all my children, my grandchildren and neighbors.

I called American Home Shield and they dispatch a good electrician within a day or so. I watched him do his job and thought he was very professional. We used them for a number of occasions and they always perform very well. They respond quickly and have good technicians.

Our range caught on fire. The contractor contacted me and scheduled very quickly. He called en route and was on time. He recommended replacement of the appliance and AHS already approved it! We are very pleased!

The claim process of American Home Shield is always very simple. On one of my claims, the problem started back during the summer and all I did was the usual: I called the 800 number, scheduled an appointment, and someone came out to look at it. I happened to go on a vacation after they came out to look at it but they did definitely come and fix the problem once I returned from vacation.

Our toilet was leaking so they had to put a new seal on it. The technician that came to our house was prompt and very friendly. He told me the things that AHS does not cover. I had no problems submitting the claim.

Submitting a claim with American Home Shield is typically a pretty easy process by phone or online. The contractors they send are fine but I have a problem with one of them as they’re having a problem figuring out how to fix an issue in their communication. It’s not great but overall I’d been happy.

If I can I usually file my claims online. The service rep calls, I ask them if they can come at such and such time, and they're usually on time, maybe 15 minutes off but they always give me a call and give me a 20 minutes heads up. They come in, do the job, clean up the mess, and off they go. I've had American Home Shield for at least 12 years. That should say a lot right there. They're Class A.

My heating unit failed 2-23-15. Your service company responded quickly but then everything went sour. I have been without heat during the coldest days of this winter. The service company ordered the part but DID not inform me of this till I called them. Now it is 2-27-15 with no part and UPS will deliver it tomorrow. The problem now is the service company says they will not install it till Monday. I have never had such sorry service and have had no one that really cares if we have heat for the weekend. I would not recommend anyone buying this service. My next move is to call the public service commissioner for the state of Louisiana and get them to call AHS. By the way if you call them you get a call center that can do nothing to help with the repair company.

We've recommended American Home Shield to a lot of people. They're great and they take care of any problem.

Have always had good experience with AHS. Pleasant, courteous and timely. Have had contractors always work to my satisfaction with repairs. Would recommend this service. Have been satisfied with my 5 years that I have been with them.

American Home Shield got my information mixed up when I filed a claim in their website. They sent the technician to the second property which is the wrong property address. Fortunately, I knew the technician and he personally called as he thought he was in the wrong place. On the other claim I had them repair my father's heating unit and I got excited that I only have to pay $75 and I can continue to call them until it was fixed. But I'm not that pleased. They took four to five service calls to get it fixed.

It's a comfort to know that AHS has my back in maintaining my home and if disaster strikes. My Air Conditioner went out and the repairs would have cost me over $1000 for parts and labor. Instead it was just the $75.00 service fee. Repaired in just two days from notifying AHS. The repair man was very knowable and had the replacement parts on his truck.

I have been with American Home Shield for nearly 20 years and have received expert service on every occasion I've called. Very professional service personnel have come into my home and treated me with respect and courtesy. The service men's uniforms were neat and when asked, they covered their shoes to cross the carpeted areas of my home. I am a serious neat freak and we do not wear shoes inside my house. I called for service on a Sunday and the plumber showed up right away and unstopped the drain from the outside. One other call was to service my refrigerator which resulted in the purchase of a new one paid fully by AHS. That was a pleasant surprise. Needless to say, all the repairs were completed to my total satisfaction.

I like the response time on getting contacted and American Home Shield fixed whatever issues we had.

My sink clogged up. After submitting the claim, AHS gave me the number on the spot. When I called Roto-Rooter, the guy called me right back and was already out here within three hours. All he had to do was bring a snake in and run it down the hole and bring it back up and blow. It was easy for him. He was good and did everything expected. He also didn't leave any mess after his work. It was wonderful service.

We've been pleased with American Home Shield. We have not had any difficulties when we've had a reason to be reimbursed or had someone come out to check major appliance - very acceptable experience.

The guys AHS sent couldn't fix the hot water heater because it wasn't doing the thing that I said it was doing at the time. So I said, "I hope it doesn't blow up and catch fire." They assured me that wouldn't happen. I put in a second call before they came out, so I wouldn't get charged with two service charges, and they fixed our hydro tub. The service guys were good but I think they were better in the past. I think AHS cut back. But overall, the service is awesome and it saved us a lot of money.

Last time we had a claim was in October. Our refrigerator went out and it was horrible because we had 18 people in our home. I kept trying to call American Home Shield. They kept putting us on hold and we didn't have any time. It was getting late on a Saturday afternoon. We had to drive into the next city and go buy a refrigerator because I have a freezer full of fish. And then we were told when I put a claim in that it won't work, that they didn't give us an approval to do that. I said I had a house full of people and the refrigerator crammed full of everything. We noticed water all out on the kitchen floor as well and we opened up the freezer door and everything was melting. The kids love it because they got to eat all the ice cream we had left. But that was it -- they told us they wouldn't cover it. Before, they've taken care of us but this last claim was horrible.