American Home Shield Reviews

My first claim with American Home Shield was good, I had no complaints. My Jacuzzi wasn’t heating up and the contractor they sent, who was a very nice gentleman, fixed the problem.

Woke up to water all over three rooms, water BBB running out of back of refrigerator, called American Shield. They got hold of Sears would be out next day between 8-5 next day. At 11am Sears called could not do job for week or so. Called Home Shield told them, and told them it was not acceptable. They said "we cannot find anyone." They would be back with us in 24 hr. My first ever problem ever, am I happy? Far from it. Will I let other people know? Every chance I get. Very poor service to say the least.

I submitted a claim for service on our pool pump last week. A vendor was sent out to do the repair on Friday of that week 4/17. The company was unable to fix the problem and notified your company. Your company then arranged repair with a second vendor who could not come to evaluate the problem until the week of 4/27. Your company offered me authorization for an outside vendor but then reneged on the offer. That was done subsequently by **, then **, then **, and finally ** a floor supervisor. The vendor told me specifically that he told your company on Monday April 20 that he could not come to my home to assess the problem until the following week - 4/27.

My heating and air conditioning unit just went out. I called for service. American Home Shield sends a repair company out and tells me my unit is missing parts. I told them it just went out, how can it be missing parts? I asked for a second opinion and they sent someone new out. The second opinion tells me my unit has been opened and water has gotten in so it's not covered. If the only people who went up to my unit and opened it was companies sent by American Home Shield, should it not be covered? I am really frustrated. Will not do business with a company like this again.

I contracted AHS for my elderly parent's home in Sept. 12. It was a $729/yr policy with a $75 service fee. The policy was paid in full and we used it once for the dishwasher. I chose not to renew the policy. I received an email saying they didn't have a current card on file for "reoccurring" charges. I let them know it was a one time contract. Dec. of '13 my parents started getting collection calls and letters from Transworld Systems Inc., a bloody collection company. My 85 year old father was about to pay it. I am disgusted with their tactics. Do not use them for the sake of other who might fall victim.

My most recent claim with American Home shield was about my leaking washing machine. I called and requested service and got it. Their initial reply was that it would be a week before service but we're a family of four that needed laundry. They found an alternative and got a local service agent out here instead of the original company, so it was great. The claims representatives and the contractors were very good and very professional. The contractor was also very personable and broke down exactly what he was doing, what time frame we could expect. He had to order a part and gave us a shipment date. Everything was great and we will recommend American Home Shield! We’ve been customers for years and plan to continue.

My A/C (Condenser) went out on Wednesday, April 15th. It was late in the evening so I submitted a claim via the web and was assigned a contractor. I called the contractor that evening and left a detailed voice mail explaining what the issue was. Thursday rolls around and I hear nothing, so I emailed and called the contractor again still getting the voice mail. I started to get concerned so I called AHS and informed them of what was going on and requested to be reassigned to a different contractor.

We have been customers of AHS for several years, and although we have had some problems, this time we are looking for a new home warranty company because the treatment we have received has been unacceptable. We first put in a call for a plumber on April 10th, the plumber finally came yesterday after canceling twice -- my husband took off two days of work and the plumber was a no show/no call both days.

A few weeks ago, my laundry tub filled up with water and wouldn't drain properly. I called AHS, and a plumber came out. The plumber came out and said, "Well, we can't fix this without a main cleanout. That needs to be installed." $75 check written, and I still had a problem. I received a call the next day that AHS would not cover the cleanout installation; it wasn't under warranty terms. When I asked to have another plumber come out and get a 2nd opinion, they said over and over again, "A cleanout install isn't under warranty."

I had a problem with a refrigerator that died. First problem was getting the first service call. They made the appointment but it was a no show. I called back and was told that that company could not service a closed system. They told me they were having trouble finding someone who could. As it was a Sears fridge I called them myself and arranged for the call. Turned out it was a bad compressor. A part was ordered and I waited several days for it to arrive and the tech to return. About 3 weeks has elapsed.

Very efficient, timely and inexpensive.

I paid for the systems warranty on my house for 5 years and my A/C unit needed service this last week. The system is older, which is one reason I have the warranty. They have a clause to not pay for the coolant on older systems which meant they replace the part and I am stuck with a $900 bill. The AHS warranty is therefore pretty much worthless on older systems. Since newer systems are typically still covered under manufacturer’s warranty the warranty is basically worthless. Service calls are $75 through AHS. Going direct to my local A/C company a service call is $65. Most other items covered by AHS like ceiling fans or garbage disposal, the items are less than a service call or very near. If they replace a fan you don't get to choose from whatever you want. They will replace with a similar quality, but whatever style they have, so again, might as well self-insure and not bother giving away your money for no actual benefit.

My experience with AHS is generally very good. Submitting it online is very easy and quick and then I immediately get a response from them and the local person they choose so everything works great, except for one small detail. When you get online to submit a claim, they list a bunch of things that might be wrong with your house and you have to choose one from the list. There are several items that they cover that are on my contract but are not among the choices that they present. So I just have to pick something at random that is as close as I can get.

AHS has been great. I had no problem with them. Everybody that they send out so far has been good. They got the work done.

I had AHS for 2 rental condos that I own. I called January 27, 2015 to cancel both. I noticed that my credit card was charged on February 2, 2015 for both. One charge was reversed on February 12, 2015 but the other one wasn't. I called back and informed the CSR that I was charged but I had cancelled the plan. The CSR said that he didn't see that the plan had been cancelled but would cancelled it. I inquired about the February 2, 2015 charge being reimbursed. He said someone would be calling me back to handle that. I never heard back from anyone.

I have been with AHS for years. Heat pump leaking freon and replacing motor every season, compressor no longer works. I was asked to pay $900 for freon that leaks into the environment, Environmental Protection Agency said "violation".

We called AHS for our AC and the service tech came out and said our AC coil has gone bad and that the coil we have is obsolete so they will have to replace the coil with another coil. If they change the coil they have to also change the outside unit in order for it to work and that it would be our responsibility to pay for the unit. I have spoken to several people including a case worker in the complaint department. But what no one can give me a satisfactory answer to is why have I paid insurance for 10 years and our system is now obsolete and they can't replace it without replacing the AC, how is that truly our responsibility? Our contract clearly states that if for any reason the AC unit needs to be replaced, it is covered. It does not say if the parts are obsolete then it is the homeowners responsibility. My next step is the news and a lawyer.

AHS was timely in their response and getting someone to my home to handle the problem.

AHS dispatched a plumbing contractor (F-rating with BBB) to fix our water heater. The plumber has no water heater inventory and doesn't know when they will. Also they claim they are not responsible for any damage to my home when replacing the unit. The contractor wants over $800 to bring the water heater "up to code" which other plumbers have indicated is a scam - this is a 9-year old house. I tried explaining this to the person handling my ticket at AHS, but this fell on deaf ears. AHS will only cover $335 to have an outside vendor replace the unit. You can't purchase the tank for that amount, let alone begin to cover the labor costs. This too fell on deaf ears. We are very disappointed.

We have had several bad experiences with American Home Shield the past year. When we put in a service request for our refrigerator, it took over 2 weeks to get repaired. Even though there was medication in the fridge, they would not expedite service. They would not cover our broken pool heater and claimed it wasn't working due to water exposure from sprinklers. The term of the contract states on our paperwork that it is from 4/18/2014 to 4/18/2015. We assumed this meant we could request service us to the 18th but when we called, they said the contract expired on the 18th and they refused. I tried to talk to a manager, left messages twice. No one returned my calls and the third time I called, the representative just said, "we can't help you".

The contractor AHS sent to fix our refrigerator was very good. We liked him and we give him a ten on everything. Submitting a claim was relatively easy too.

I would recommend AHS because I have never had a problem with them. Everything I called them for, I was satisfied with the results.

I submitted the claim online to AHS and it was easy as pie. The contractors they sent were very nice people. They had been here before. We had had other electrical issues and the guy that comes bends over backwards to make sure we’re happy. If he can't come, he sends his father who's also a master electrician. In a matter of a few minutes, the problem was taken care of.

I've had a couple of claims. This last one I have to reschedule. The other one was regarding my kitchen lighting having issues. I scheduled the repair and it got fixed. They have been excellent. Submitting a claim is fairly easy too.

In early April 2015, I contacted AHS for service on a microwave. On April 3 a Sears Repairman was dispatched to my home. He was here about 5 minutes (plus $83.00 worth) only to determine that the part my microwave need was no longer available. He left telling me I'd be contacted by AHS shortly. Thirteen days later, I tired of wait. I call and was told Sears had not reported back to AHS and that they would call me back in 24 to 48 hours. I objected to the time period given and they said I should check back at noon on the 14th day if I'd not heard. I call at 2:40 on the 14th day, was placed on hold for 3 or 4 mins while they contacted Sears. Still no report and I am getting my microwave fixed. I asked for a manager and none was available. Today is Friday, I am now told they should have the Sears info by Tuesday. This has dragged on far too long and I am not a happy customer!

I haven’t had any problems with American Home Shield. I will recommend American Home Shield based on my experiences with them.

Woke up this morning and found that my AC unit was not cooling. The inside unit was running but not the outside fan. Called AHS to put in a Service Request. After answering all of the automated system questions it told me the name of the service contractor. My problem: This particular contractor two months ago attempted to service my heating system. After two attempts and submitting a false report to AHS, a different contractor was sent for a second opinion. The second opinion contractor found the problem and has repaired the heating system. After finding out the contractor AHS was sending out to service my AC unit, I called by and went thru the automated system until I was able to SPEAK TO A LIVE PERSON. But this is where my problem started. The woman that I spoke to told me that "I HAD NO CHOICE BUT TO HAVE THIS VENDOR SERVICE MY SYSTEM".

I called AHS re a stoppage (water slow to drain in tub). Plumber would not work on it because there was no "clean out". AHS said the estimated cost to build a "clean out" between $700-900. After that, the plumber would use a snake to unclog the tub. I gasped at the cost and AHS said I could get a free second opinion but if I did that, I would then be obligated to have the work done if that 2nd opinion agreed with the estimate.

I am an AHS customer since January 2015 and so far I have made 2 claims and both of them have been just a miserable experience. The first claim on a refrigerator, took their vendor about 5 visits over 2 months and seems like they have no clue as to what's wrong with it and so they are doing a trial and error process and the vendor also wanted to charge me a second trade fee. AHS send multiple messages to the vendor to send in a senior technician but it is always the same technician who comes in! The last visit by the vendor was yesterday and hopefully this visit has fixed the issue-will wait and see!

It's easy to submit a claim with AHS and they respond promptly. I've also had no problems with their contractors - they do their job very well.

Called in February to fix - was not and still broken and now they don't have any workers to fix it so want to give me $200 for a new washer that cost $1200.

AHS contacted me and after reviewing my story and my invoice, have agreed to pay the full cost for the external vendor. The representative I worked with was great...I am thrilled to have this resolution. Still a little sore I had to go through this all to get a toilet fixed but happy they stepped up in the end.

I needed a new fridge for my home and AHS helped me save money by finding the fridge we wanted at a discounted price.

AHS uses Sears to fix dishwashers in my area. Sears has now visited 6 times and made me wait a total of 24 hours. Today Sears showed up and suddenly (after 5 other visits) asked me to sign a release indemnifying them for any damage they may cause while repairing the dishwasher. AHS claims no responsibility for anything to do with the repair after they contact Sears. In fact they refuse to follow up with Sears for any reason and claim that if Sears is late or a no show or repeatedly fails to fix the problem that they (AHS) has nothing to do with it. In fact when I called AHS and asked to speak to a supervisor they refused to allow me to speak with a supervisor. My call last week to AHS went unreturned as well.

Submitting the claim was pretty convenient and they responded right away. It was a good thing that AHS gave me the number of the repair company. I talked to them and they made sure they came as soon as possible. That was very nice.

They came and replaced the gasket in the bathroom upstairs. The process of submitting the claim was very easy. We've used American Home Shield a few times before and each time it's relatively simple and painless.

Submitting claims with American Home Shield has been really easy. My most recent ones were for the garage door opener. They've been very responsive and have gotten somebody out pretty quickly. The person assigned to it called us pretty quickly so we've been really happy with it.

Your "LACK" of customer service is unmatched in the world of customer service. I can not begin to tell you how bad your "LACK" OF Customer service is. You must have the laziest group of supervisors in the world. They will not get on the phone, or return a phone call. I have only been a member for 22+ years. Your service SUCKS MORE EACH YEAR. I spent over one hour on hold today waiting on someone to pick up the damn phone. I would like a phone call from a CEO or vp of your company. If I could rate your service with a negative number I would.

When I submitted a claim, everything went fine and the claims process was good. The contractors sent by American Home Shield were wonderful with repairs. I would recommend AHS!

The AHS Representatives are very efficient and knowledgeable, and provide quick response time to wonderful contractors.

I'm a little disappointed with American Home Shield that pre-existing conditions that are not correct are not covered because I bought a house and there was a lot of things that I found out were not done properly and I've had to pay out of my own pocket to get them fixed instead of having help from them, which was why I bought the plans if there was anything like that. That's been a drag. That's not necessarily really fair.

AHS finally ordered us a new washer. I just wish it hadn't taken 5 weeks to resolve this. Laundromats are not cheap when you have a large family. We had problems with them about our dishwasher but I think that was more the repair people than AHS other than that they have done just fine.

My experience with American Home Shield has been good so far. Overall, AHS has been efficient and prompt.

Our pool motor needed replaced and were told by two pool repair persons that "this need replaced." Called AHS and they sent one of their trolls who stated AHS pays them to write it up where it would not be covered. This same troll sent an invoice wanting $2940 to replace the same pool pump he stated was fine. AHS is nothing but a rip-off and like a typical insurance company wants to take your money but will find any excuse not to cover anything.

The folks at American Home Shield are extremely courteous and responsive to arrange the needed repair/maintenance.

It was a painful process when I submitted a claim with AHS. What they do is even though you make the payment of the co-pay, their system will continue to bill you even though it is taken care of. The bookkeeping is sloppy between the contractor and Home Shield so I'm not impressed with that. They kept hunting me for almost a year and a half of a co-pay that I had already paid. When once the thing gets hung up in the system, even if you have a new repair issue, they won't even allow you to make a reservation to have the contractor come until you pay that, which was very, very sad for me and I had to literally go through them saying "I have paid. I have paid."

My experience with American Home Shield has been okay. When submitting claims, they were good, efficient and responded to me quickly. The representative they sent to do our ottoman repair was accurate and did a great job in a minimum amount of time. We were pleased with him. He was prompt and on time and his appearance was wonderful.

Very good experience. The company is great and worked with me to get the right appointment date and time. The HVAC technician was very knowledgeable and did a great job, I've had no problems since.

I have had no problems with AHS since I subscribed in 2010. Each time that I needed service, a professional in his/her field was expeditiously dispatched and fixed my problem in a timely manner. I never needed to make a follow-up request since the problems were fixed right, the first time.

American Home Shield was excellent. The first people chosen to do the service had to come a long distance to get out there but the guy was very professional and he had to go back to actually do another trip in the town to find the proper water heater for us. Everything is working great and it was such a good experience I've been telling my neighbors.

I had one claim with American Home Shield and I was treated very well and professionally. I called. I was having problems with my icemaker. It wasn't making ice. Within 10 or 15 minutes of being on the phone, I had an appointment for a service which thrilled me beyond words and this service appointment was for the next day, which was great. I live in a rural area of Pahrump, Nevada. It's 50 miles west of Las Vegas and the service person came from Las Vegas which surprised me because I had assumed that perhaps the service company would be a local company and there is a local company here that I have dealt with in the past and they've been very good. But the service gentleman that I had from Las Vegas was very professional and gave me some clues on how to not spend an extra amount of money per year on a filter on my refrigerator because it really didn't need it. I was very pleased.

There was no water pressure in certain sinks in the house, so I submitted a claim with AHS, and I had no problems. The contractors they sent were really good. I was pleased with the professionalism and how quickly they were able to resolve the issue.

I'm very happy I got coverage from American Home Shield because I used it and saved money. I filed a couple of claims. I had a dishwasher that was leaking and the guy came to put in something on it - they have every picture of the problem, and it was fixed. Then I had a plumbing problem and that was fixed. The only thing I have a problem with was my first claim with my refrigerator which took a week to get somebody here. I thought that was much too long. However, the other claims were responded to in a day.

I'm completely satisfied with the service that I have received from American Home Shield. Very professional!

My experience with AHS has been really good or really bad. We've had two really good experiences after the first really horrible experience. So it's a little bit of mix. First claim, AHS sent a plumber from Plumb Genius who was just horrible. It was the first after we moved in the house. We had three faucets that were leaking. They came in and didn't even look at the faucets. They didn't touch the faucets. They went back out to their truck and sat in their truck for almost an hour.

My Home warranty provides great peace-of-mind, knowing that an appliance breakdown isn't going to break my budget. Our dishwasher recently "bit the dust" and American Home Shield replaced the unit. All we paid was the nominal deductible. We were without a dishwasher for about two weeks, but overall, very happy with service provided.

I've had American Home Shield for years. I call them when I have a claim and they will go ahead and set it up. I'd pay a charge of $75 now on any call that I would have if they send someone out. When I started, it was $50 originally. Now it's gone up to $75, which I wasn't too happy about, but then that's the sign of the times. But they really have handled everything real well through the years. With my recent claim however, I had a refrigerator problem and they haven't been out to fix it. They did call a company here in town and they also gave me his phone number in case he didn't call me. I did call in this morning and talked to him, and he's supposed to be out tomorrow or the next day. Everything sounds fine so far.

I have been, what I thought was reliable customer for over 10 years, filing very few maybe not even 6 claims with AHS, & just days ago when I needed them when my a/c went out, the authorizations dept. denied out claim due to me having pine straw on my outside unit. It sounds to me like they are just trying to deny the claim instead of fixing the problem, like their policy states. The worse part is less than a year ago an awesome company came out to add freon & they stated all was well, so this time around we requested the same familiar company & service and were told that we couldn't use them.

Our pool motor went out. It was less than a year old and we turned in to AHS because it is a covered part. The contractor they sent fixed it leading us to believe we would be out about $300 but then billed us for over a thousand dollars. AHS has been terrible to deal with. Every time you call you get a different person and have to start all over again. Covered part but we are stuck with the bill. You would be better off choosing your own contractor and using the expense of the warranty to pay for repairs. They do not stand by the wording of their own contract!!

Our clothes dryer has been non-functional for almost a month (3.5 weeks). It is still not working. Placed initial call on March 18. Tech came out within a couple of days, said diagnosis needed parts ordered. Tech was supposed to come back on March 26. Tech never came out (I had taken off work). Tech came out March 27 instead (another day off work). Claimed he fixed the issue, and ran the dryer before he left for a few minutes. I advised the tech that the dryer had a burning smell and he said it was normal.

Our water heater ruptured. We called early in the morning but did not see someone to evaluate it until about 9 PM, even though we were told this is a priority issue. The service tech did not exactly push to get the new unit ordered, and in fact, deleted a message telling him to move the project along. In trying to contact Union Plumbing in Las Vegas, their phones are busy, it is not an easy task. The original replacement project was not truly acceptable in that the recirculating pump was put in at an angle, not a professional job. The circulation pump then froze up, another service call. That tech told us he would submit the claim and get back go us. That has been at least 1 week with no reply.

A problem-free encounter. The contractor arrived on time and performed well. He fixed the problem the first time.

The most recent claim I had with AHS was the water heater. It was original and always kept in the garage. The service date they said was much longer than what they expected it to last. It doesn't really take much maintenance. It's just when they burst, they burst and that was it. It was a smooth transaction the whole way through. I really enjoyed having somebody who was knowledgeable with what they're doing that actually came to the house. As far as ease, it is extremely user-friendly. The only thing that I could recommend is that once it is submitted, they call a little quicker. I think most of the service requests that I have made, it’s been at least 24 hours before somebody had contacted us, whether the claim was made in the evening or in the morning. And that typically, for me I would like it to be a little shorter. But I understand that that could be a little out of the ordinary as well.

I have had to have two repairs in a year. Both times the repair was done no questions asked and within 24 hours. They made it so easy - I filled repair request online, someone contacted me and repair was done. Yes I paid $75.00 copay but that is less than a service call. Thank you AHS 5 stars!

I have used AHS for many years and never had a problem. I recently called because my AC compressor broke. The contractor that they sent out tried to tell me that I had an electrical problem that needed to be addressed first. I called Center Point Energy who came out immediately, determined that there was nothing wrong with my electrical box and that the AC compressor was tripping the breaker.

I called American Home Shield this morning around 6:30. They did send the call to the vendor until 8:50. I then talk to the vendor, they tell me it will be Monday before they can get here. The same thing happen in July during the heat of the summer. My 94 years mother had to sit in a house with heat rising above 99. I had to spent money on a window unit so she would be safe. I call back this morning and finally got to talk to someone after waiting on the phone for over 10 minutes. She was very unconcern and just kept quoting the rule book - no help at all. I just wanted some help in getting another company who could come today. They have no problem getting their money but when come to customer, no help at all. I know no one looks at these but just wouldn't to let you guys know. A very disappointed customers.

We had an AHS contractor come to our home to look at our central air and heat. To summarize, he recommended that the interior unit be replaced, then did the installation incorrectly. He flood the evaporator, which ruined our exterior unit on our home. Of course, we didn't realize this and called him back due to the unit malfunctioning. He then recommended that the exterior unit be replaced, which cost us over $500. But the new exterior unit was ruined for the same reason as the first. After getting nowhere with AHS customer service, I posted a negative review. At that point, I was contacted by a case manager who finally began to help us resolve out issues. We requested that another AHS contractor take a look at the work that the first had done. At that point, he explained that the initial installation was botched and caused all of the damage and cost thereafter.

Recently, we have replaced the ceiling fan. I didn't know AHS was going to replace it. For the garage door, I got an inspection and the guy said that they have a thing when they try to reverse and they tear them up more so than anything else. So we have to blame the inspector for that. But those are not existing problems and just came up. I know the garage door guy and he was nice and did his best, as well as the electrician. They were excellent. AHS did real well. In fact, I'm seeking another house and when I do I'll put in that I need them as far as to cover for the first year.

I had paid extra in addition to my contract to get my refrigerator covered when I started my contract. Well I called because my refrigerator stopped working the representative told me it is not covered and there was nothing they could do. So I dug out my contract and called back and talked to someone else who told me "yes it was covered." So they sent someone out to look at it. The contractor said they needed to order some parts.

American Home Shield was fantastic. I appreciate their fast help. They called me right back and set up the appointment. The man who came out was so knowledgeable and helped me on a few things that he saw could be potential dangers and then he didn't say "Oh, well, we're going to fix this." He said, "What you can do is have your friend do this." And he said, "Make sure you keep the doors of your filters closed. It could cause a potential fire..." He checked everything. I highly recommend them.

Our Air Conditioner wasn't cooling, so we called for service on Thursday. They only work with 1 vendor (in a large city), and the service man was not available until Monday. We are told that this is within 48 hours since the weekend doesn't count. Since we were going on vacation on Saturday, we called and asked if there was someone else we could use. The answer was no, and we were told to take it or leave it. During the hour we were on hold, we googled the vendor and found that he had lost his BBB accreditation due to complaints. We asked to speak to a supervisor and got hung up on. Called back and again asked for a supervisor to discuss refunding our entire account and were told that we would be contacted within 72 hours. HORRIBLE company!

I have a warranty from American Home Shield that guarantees 24/7 service. At 3 am this morning, I woke up in my home, freezing. The temp in my home was 48 degrees F. I called American Shield and spoke with a gentleman, who gave me the phone number of the company that would come to my home. (OAS). When I called this number, I got a voicemail that said to leave a message. I finally got a call from OAS at 7 am and the contractor arrived at 10am. THIS IS NOT WHAT I CALL 24/7 SERVICE! Had it been the dead of winter, my pipes would have frozen and broken long before OAS arrived. I do not blame OAS. I blame American Home Shield for guaranteeing 24/7 service and contracting with a company that does not have 24/7 service. I am very dissatisfied with the response to my emergency!

4/9/15 12:51 - I am going to do a real time experience with AHS; might be good or it might be bad. Today is 4/9/15 at 12:30 PM. I just called AHS to request service on two units that were repaired last summer. I requested a specific repair technician that I have had good results with in the past. Was informed that someone else had to make the repairs but I told them that I only wanted Climate Makers (JT Business group). The operator quickly arranged it. Climate Makers is on their approved list of contractors.

My home is new and I had to get an inspection. I didn't pass it. I had a problem regarding plumbing for propane so I filed a claim with American Home Shield. I was told that there were to issues and that I'd be charged $75 per issue to fix. I thought this was ridiculous since it would take just a few minutes for the contractor to fix both. But my claims have been paid and I haven't been bothered. After this incident though, I had to file another claim and it went fine.

I called AHS to schedule a service call for my dishwasher. The day of my appointment, AHS called and said service guy called out sick and they had no one else to send. So I scheduled for the following week. The service guy came out and saw what needed to be done to fix dishwasher. He ordered the parts and had them sent to my house. We scheduled an appointment for him to come back to install the new parts a week later. The day of the appointment came and went, he never showed up. I called AHS to find out what the problem was, they said "oh that appointment was cancelled." I said "the appointment cancelled but no one ever called me to let me know?" This is RIDICULOUS!! How can they stay in business with this lack of consideration to the customer? I have already called my realtor and told her to never to refer anyone to AHS again.

We've been fine with American Home Shield. There were no problems in submitting a claim and the process is pretty easy. The plumber that came for a house call was really, really nice and really good - very informative, kind, courteous and prompt. No complaints.

My water heater stopped heating and began to leak, so I called American Home Shield. Someone then came out to look at it, diagnosed the problem, and replaced what needed to be replaced. Fast, positive experience!

American Home Shield is a great company oriented at addressing their customer needs/issues timely. With the recent problem I had, they worked quickly to resolve the issue and explained the options and gave me an opportunity to make the choice that is right for me and they supported me along the process. Glad that I have the warranty with AHS.

I use American Home Shield because submitting a claim to them is always fantastic. They have made an appointment for my latest claim but haven't come in yet. But for previous claims, they've been great.

Last night we noticed that the air conditioning system was getting warmer in the house and it never got any cooler and so this morning, we knew there was a problem. We turned the system off. We had this problem before and it was a freon problem, so we're thinking it might be another leak. We submitted a claim to AHS and it was very easy - no problems at all. Everybody has been very helpful. The technicians are always very prompt and schedule us as soon as possible. They seem to be knowledgeable and professional.

Placed request on a Sunday due to a toilet leak. AHS representative was rude and wrote the problem as water closet instead of toilet leak. Received called from contractor and they said they could not come out that day and it would be 3-5pm the next day. They did not show and I called the contractor and said order was cancelled by me. I told them I NEVER cancelled the service but they would not listen and refuse to explain why my service was cancelled. Had to make numerous complaints to AHS supervisors as the representatives are not trained properly.

We've had AHS for a year this month. We've had a couple of little things we called them for and they have been okay experiences. I have no problems with them but it was just too expensive. This is the reason why we're cancelling our coverage with them.

Great customer service. Contractor timely responded to initial contact and made the necessary repairs promptly and efficiently. Would recommend American Home Shield for your whole house warranty. Excellent product at affordable prices.

I filed a claim for a plumbing issue, American Home Shield sent out some guys who took care of it. There was no problem at all. It was convenient. We do it online, we request a visit. AHS then calls us back, provides us with a contractor and their number. The contractor then calls us to set up an appointment. They show up, do their job, and it's done. Since the repair, I have had no problems whatsoever with my plumbing, no need to call back. I would recommend AHS.

AHS comes to AC rescue! The service request was handled quickly and the contractor was timely and professional.

I've been a customer for two years and have had a passable experience in my few other minor service requests up until the last three weeks when my refrigerator broke. Since then it has been a complete run around. Despite knowing the type of refrigerator they sent an unqualified technician out the first time. He said he needed to order parts, but then 3 or 4 days later called to say he wasn't licensed to fix it.

Read the fine prints please! There are lots of things they don't cover. You have to read their contract carefully to find out all the situations they don't cover. However, you don't see this contract when you sign up. As a matter of fact, I have never received any contract. In my case, I had a stoppage problem. I had to leave work early for the service, but the service guy was two hours late. And after 5 minutes, he told me that this is not going to be covered because he cannot find a cleanout for him to work with, according to a contract that I have never seen.

Ice maker not covered. It should be.

I needed to have my clothes washing machine repaired. The first contractor came out and determined that it needed a transmission and clutch and that I would be notified by 10 am the next day. Three days and numerous unanswered calls later I finally found out that AHS was requiring a second opinion and had told the contractor not to contact me again. The second contractor arrived on Saturday am one week after the problem was discovered. He was very professional, had all the necessary parts on his truck and the ability to replace them properly and quickly. The machine works like new.

I had a leak in my kitchen sink and filed a claim with American Home Shield. They found a plumber who called me back and set up an appointment. The contractors were very good and dependable.

I cannot believe the number of favorable reviews for these people. We have a rental unit on Maui, Hawaii. It has been over a month and 1/2 with our air conditioner not working. AHS has yet to provide a solution. The technician from AHS is totally unreliable. This is the third technician in three years. Previous technicians have told us they resigned from AHS because they we unable to work with this AHS. The AHS service is horrible, their online service people are rude, unresponsive and are could care less of a customer's needs. We have nowhere to go. We have no place to go, all we get as a run around. Meanwhile we are losing $600.00 per night because our tenants are moving out with no AC.

My call for service on my heating system was answered promptly and efficiently. After customer service asked a few questions about my problem I was given the name and telephone number of the HVAC company who would be repairing my heater and told they would be calling me to set an appointment. Within 10 minutes I was called and told someone would be at my house in 1/2 hour. The technician arrived having stopped to pick up the part he imagined would be needed and within 15 minutes my heater was up and running. Great experience as a consumer. Thank you AHS!

On 4/2 at 3:52 (MST) I called AHS to enter a service request for a home in IL. I was given a dispatch number as well as the name of the vendor for my plumbing request. That information was also sent to me via e-mail from AHS. As instructed, I tried to place a call to the vendor but was sent to voice mail where I left a message. Fast forward to 4/6, I am still waiting to hear from the vendor after numerous attempts to call them. No one ever answers the phone (even during supposed business hours) at Triple HHH Plumbing in Litchfield, IL. Customer service at AHS also put in a call at my request. No response. My latest call to AHS ended with a customer service representative telling me that there are no other vendors in my area and that there is nothing they can do. WHAT???

AHS tried to fix the front loader washer. The washer could not be repaired. AHS replaced it for a new one. THANKS AHS!

I received prompt, friendly service both from the American Home Shield representative, as well as the service provider.

I have been a customer for over 10-years. Can only recommend AHS and will continue my contract with a firm I can trust.

The seasonal check up service for HVAC System was great, helped a lot a people out. You need to put back into effect, this was a great asset to the warranty. This a great service and that is a couple a bad marks against you for doing away with that great service.

Thanks to American Home Shield, we've been without a water heater for over a month now. We still have no idea how long this will go on and nobody at American Home Shield does either. They have provided the worst service I can imagine. We have numerous promises of call backs and follow ups and they have broken all of them. It's a clown show with no accountability or actual customer care at all. I recommend you avoid this company unless you want to spend a lot of money and get nothing in return.

Working on the work order with AHS was perfect and I had no problems with the vendor that came and did the work. The response was very quick, better than what I was expecting. My experience is great. But the only thing that I do have a problem is that when I first purchased Home Shield and I wanted to ask them a question on Saturday and Sunday, they never responded back, not even to an email, and I had to wait more than two or three hours on the phone and I didn't get nobody till I hanged up on a Sunday or on a Saturday. And I did ask the representative is that the way and he said, "No." The calls are more busy. If I have a problem and I have a person at home that's an elderly, am I gonna have that same problem? Because if I'm not here because I'm always out of town and I have nobody at home, if they're gonna be like that, you have to wait. That’s my only question. Everything else was perfect.

Submitting a claim to American Home Shield was actually easier than I anticipated. I expected it to be a pretty difficult claim and this wasn't--it was so easy I thought I did something wrong. We have solar and we usually don't have an electric bill and we ended up getting an electric bill and we're like 'What the heck?' That's when we figured out that our fan on our AC unit had been running the entire time and figured that our AC was broken. My wife dealt with the contractor who came whom she said was very helpful, professional, and came in and did his thing and that was it. It was a good experience.

Resolved.

AHS has been outstanding. We had our whole air conditioner replaced inside and out the garage, the handler and the furnace, and it was an excellent experience with the Family Heating and Air. It does make a difference on who gets that job. Sometimes if something goes wrong with a house, Contractor X will come out and he's not as good as Contractor Y and that's the only variation. Their service is excellent but it's a matter of who comes out and does the work where we sometimes see differences.

American Home Shield is one of the best companies that I have been dealing with. They've repaired everything, were very polite and I've had no problems. I have been using them for more than 5 years and would definitely recommend.

This company has an ABSOLUTE policy that everything will be repaired rather than replaced unless repair is absolutely impossible. This includes systems which are critically outdated. My 17 old AC required condenser replacement plus ALL Freon. 3 other companies recommended replacement due to the system is no longer compliant with federal regulations. AHS refused to replace and would only pay $600 toward the $2000 repair as they only cover $10 of Freon. The AC vendor they sent, tried to sell me a bottom of the barrel replacement system, even refusing to tell me the brand of equipment. They also repaired a 17 year old range top which had 2 out of 4 burners which had quit functioning. On at least 1 occasion I had to insist they honor their commitment to service within 48 hours (they wanted me to wait a week).

We encountered a problem after we moved in so we filed a claim with AHS. Filing the claim was very easy and I'm happy with it. The contractor they sent did a great job, very friendly and then explains everything. I'm very happy with them. I would use them even if it wasn't something for warranty.

Technician was knowledgeable, repair was quick. Business as usual with American Home Shield. Been using them for more than 20 years and I'm very happy with the services they have provided.

The heater went bad on the pool, and the first person that American Home Shield sent out here to give an estimate on what it would cost to replace it had a problem with the estimate so they sent a second person out. We're talking way back in December. The second people came out and said what their cost would be, but they said they wouldn't do the work because they were too backed up and it was just too much work for them to take on.

8 months ago we had a toilet backup. The guy who came here didn’t fix it on the first try. He had to come back twice. It was a bad experience with the contractor, but American Home Shield’s great. No complaints. I've been with them for fifteen years and have recommended them to other people.

My oven was extremely old 52 yrs and there were several parts on it broken. AHS sent out someone from Sears (they're always wonderful) who was too young to be familiar with my stove so he had to go back and do research. They found out that there were no more parts for it so it didn't get repaired but they replaced it so I'm satisfied.

On Monday 3/30/15, I discovered a significant leak coming from the bottom of my hot water heater and immediately made provisions to stop the damage by cutting off the cold water feed and draining the tank. I contacted American Home Shield [online] and received a contractor's information instantly. Since it was late [11:45 pm], I couldn't do anything else until the following morning. On Tuesday 3/31/15, I contacted AHS [8:00 am] to see if the online information went through. The AHS representative said that it did and that I should call the contractor or wait for the contractor to call me. I waited a few hours and then contacted the contractor. The contractor was rude and acted as if I was doing him a disservice by contacting him and informed me that he "would try" to squeeze me in for a visit. I immediately contacted AHS again and asked if they could transfer me to another contractor [which they did]

The service has been great. We called them three or four different times and they've done everything really good. It was for the oven last time. The guy they sent out was great. He’s been out twice for two different things and I hope they send him every time because he's outstanding.

The service is in a reasonable time response and the service tech are both fair and correct the necessary faults in due course.

We had a very good experience with American Home Shield. We were having a leak in the tub which went on for three days before I called. By the time the contractor got here it was about the sixth day, it stopped but I had waited since he wasn't coming until it was Monday or Tuesday. It had stopped and we told him it stopped, but he said it will start again so he ordered a part.

My pool pump was leaking and I could visually see it. I called American Home Shield on Friday and they came today and fixed it. My experience was business-like. I went online, logged in, submitted the request and got a confirmation and a call from the pool company. They scheduled the appointment for today. They came out and fixed it and I'm very satisfied. The repair has only been for three hours, but the performance has been perfect. In the recent past I have had needed some help on my pool and they have assigned We Fix Ugly Pools, and I commend that company and their employees because everyone they sent has been very professional and helpful to me. I'm very pleased and satisfied.

I did two claims with American Home Shield at almost the same time -- for a garage door opener and for the toilet. When they issued the claim, the experience was pretty quick. I got good turnaround and it was satisfactory. I think the repairs they did were great. I didn't have any issues regarding it. As far as the service is concerned, I'm glad that I did do it and so I would recommend it.

I had a problem with my stove so I called AHS and they got somebody right out. The first guy who came out was okay. But the second guy who came out and put in a part, I had to get kind of ugly with him. The stove wasn't fixed right. I called them back out and they had to order another part, I guess the switch wasn't any good.

AHS customer service was very bad. We requested a service for washer 3 weeks ago. Technician came on time and noted down the part which needs to be replaced and he gave us a copy. He didn't show up a quite while. After 10 days we followed up with AHS. They mentioned, they haven't heard anything back from technician and after continuous follow up's, they notified us if foreign object stuck (socks etc...) in the washer, service will not be covered. We asked them to send a second opinion. Another technician came and checked the washer. He was very professional and on time. He again checked the machine and said dryer pump is not working and he will place an order for the part and come back in 5 days to fix the issue.

I submit my claims with American Home Shield online and it's pretty straightforward, it's an easy process for me. They've been pretty nice and they usually call the next day for the appointment. They're pretty flexible and they do adjust to my schedule so I'm fairly happy.

I am caught between a contractor and AHS and can't seem to get a straight story. Our water heater went on Saturday, causing water damage. We had fans in our house Sunday-Wednesday making the kitchen inaccessible. We still don't have a new water heater and it's Thursday afternoon. The contractor didn't show up until after 6pm Monday (supposedly within AHS guidelines) and claimed AHS put the request in as a clogged drain or pipe. He said he would place order Tuesday and likely have water heater on Wednesday. He asked me to make sure I don't give him a bad review because it's not his fault.

AHS came right on to fix whatever I had wrong. I haven't had to call them but twice. The light went off on one side of the bedroom and the living room. When I called them, they came the next day and it didn't take them an hour to get it done. The contractor was great and he came right on time and got it fixed. That was last summer when he came out and everything was great.

I bought this home warranty when I bought my house. Shortly after closing I had an electrical issue that turned out to be a feeder line underground and about 8 feet away from my house but still on my property. American Home Shield would not cover it. They said they only cover issues under the roof of the house. Next I had a minor roof issue. Same thing, only under the roof of the house. Finally I had a furnace issue. I thought finally this scam of a warranty might help me. They sent out an HVAC guy who found that the furnace had not been installed properly so he fixed it. A week later I got a call from American Home Shield telling me that the work could not be covered by them because they decided it was a modification and not a repair.

I had a bad experience with them but I had called their corporate office also. And they called last night and they sent a guy out this morning to fix it cause I told them that I reported them to the Better Business Bureau because it's not fair what they're doing to people. As a matter of fact, they just called me a minute ago to see how the job went, and if I didn't have the money to pay this trade fee that they'll bill me, I could pay them later. I've been with American Home Shield, close to five years, and I've never really used them. And then the time I need to use them, they're gonna tell me that's not wear and tear. Any pipes in your house is gonna have some wear and tear after 20 years.

I had water all over the base where the cabinets were in the bathroom and I was afraid that I had a broken pipe under the cement so I filed a claim with American Home Shield. They sent out a gentleman that came a long distance and was very nice and kind. I give this man a 5 but overall for everything with the others that have been out here, I would give them a 3. Because there's been other times when I give the people who came out 0.

The last claim I had was the heating unit in the south-end of my house. The service person was out of Gaines Heating and Cooling, close to Ripley, Tennessee. They replaced my heating unit in the south-end of the house. They did a good job and I'd recommend them. In my experience with American Home Shield over the years, they've always provided the service that I thought that they needed to provide. I have no problem with them, particularly with Gaines Heating and Cooling. He usually is the person that does the service as far as heating and air, and I think he replaced a clothes washer at one point and a dishwasher also over the years. He's a good guy.

I needed a plumber because my hot water heater broke. Due to the leaking water heater we had to turn off my water to the whole house and I could not get them to find me a plumber sooner than 24 hours. I have children and had to live in sub standard conditions for 24 hours. The plumber wanted to charge me extra at my own expense to come sooner than the 24 hours. When the repairman came, he told us it would be 500 dollars extra (our cost) because our house was OLD and we needed new pipes. (My house is only 22 years old so that is not true at all).

I recently bought a home and this warranty was included in the purchase of the home. I have the combo plan that should cover most major things I would think for the cost. I have had significant plumbing issues since purchasing the home and very little help from AHS. My 1st experience was a main drain clog where I had NO services to my home at all and it took 4 days for a plumber to come out. I would call AHS each day to complain and ask if they could expedite and they would say well we can try to get another company but it will only delay. Now that the request has been placed the only way to change the request and to cancel the request and start a new one which would put me at the end of the queue again. I can't believe when a person can't flush a toilet or run any water, (it is a health hazard) to make a customer wait 4 days and there just being no way to change a request to expedite.

We've had a washing machine, a refrigerator, and an oven repaired, and we're very happy with the outcome in each case. The reps were very good and responsive and they get back to us pretty much the same day to schedule an appointment. The people show up on time. They're effective and they take care of the problem. It's been very, very worthwhile for us and we have actually mentioned American Home Shield to other friends and family members, recommending that in situations like this, where we're in a vacation condo right now and being separated by a 5-hour flight, it's nice to know that if something happens, it can be taken care of.

Submitting a claim with American Home Shield went okay, but I would rather prefer to talk to someone instead of all this punch-this and punch-that, and try to decide which one is the right one to punch. So that's my concern but it still goes through and we get a quick response from the call to have someone come to the house, depending on the problem.

I had a leak on one of the sinks, I filed a claim with AHS and it was a very good experience. I've had about 4 different claims since I've had them and have no complaints at all. Their contractors were really good people. They knew what they were doing and especially the last one, the plumber was phenomenal. They were on time when they came.

Thank you, I was able to get resolution through the Facebook web page and yes, Laquita did take care of this problem and I will get reimbursed. I would just note, that it shouldn't come to this point of frustration that a customer feels that they have to go to this level of complaint.

I had a row of plug-ins stop working, so I called American Home Shield and the young man came out. I thought it was another breaker problem but it was the plug-in, and it was one that controlled the entire line. The GFI and that plug-in was bad so he replaced that plug-in and now everything works fine. But the plug-in did pop off again and I pushed the button in and the electricity came back on.

The claim was for a thermostat, and I had a technician come out last week which would be March 23rd. Well, during the time that he was fixing the thermostat and connecting the common wire, he noticed that there had been a repair done on the control board. So when he completed the job, which was completed to my satisfaction, he wrote up a report telling me that the control board was unsafe to use because of a bypass that was connected on a fan relay for heating and cooling. He said to me, "You really should not be using that, that's a temporary fix." And I said, "Well, I don't know." So I went back through my records and I found that I had an American Home Shield repair done Sept. 6 of 2011 when the fan relay was replaced because there was no air.

AHS is good and they do what we ask. The handle had broken off the sink faucet, prompting me to file my most recent claim with them. The contractor called and set up an appointment. He was nice and tried to fix the sink faucet the first time, but he couldn’t so he needed a part. It took time to get the part, but now the sink works like normal. I’d recommend them.

So far the times that I have needed to call the AHS, I've been very happy with getting the service and getting things taken care of. One was the stove repair. A burner had gone out on a stove and I was able to get them out there within 4 days. I was pretty happy with that. The other was my garage door. It stopped working and I had to get somebody to come out so that I could continue to use it. Everything's working fine. Everybody from AHS was very courteous and knowledgeable so, so far so good.

We are brand new customers with American Home Shield. I was referred to them by a family member who has had such high praise for the service. We unfortunately had to make a claim when one of our ovens (double oven) went out. We called American Home Shield and after several days they finally dispatched Sears to our home to inspect the oven.

Called AHS to get a contractor out to fix my heating/cooling system - thinking it's just the thermostat. The contractor called me shortly thereafter, but I couldn't make the appointment until the following week, as that would be my day off. Contractor refused to schedule one - kept telling me they would call me the day before. Why couldn't they schedule the appointment?? Very confused, so called AHS twice, and they finally told me that it is in my contract that I have to work around the contractor's schedule and be there when they tell me to be there. Huh? Isn't it supposed to be a mutual thing? So, guess what? 5 o'clock the day before and still no word from the contractor about tomorrow. What am I paying for? Guess the only dumb one is me.

We've had AHS for five years and we've used them several times. The last claim was for the ice maker on the refrigerator and everything went fine. The service person was very prompt, nice and courteous. AHS have always been helpful and they answered the phone and get someone scheduled to come out. Previously we had issues with contractors where scheduling didn't go with quickly as it should have, but that's in the past. Everything's great.

Anytime I had to call AHS they were very prompt with getting a contractor out to solve my issue. The contractor showed up on time and was very professional. The contractor solve my issue that day.

Repair was done promptly and professionally.

Overall, it was a very good experience and I would recommend them.

Contractor never fixed oven. Husband called all over DFW to find heating elements so we did not miss Thanksgiving. Escalated many times to AHS & requested new contractor. Contractor never returned. As of Mar 2015 - still do not have broiler.

All negative comments posted here are true. As a customer I have experienced all of them. I had my house without gas heat for two weeks while the temperatures outside were in the 30s. AHS could not care less to expedite the service call. All this was due an incompetent tech that installed the wrong boiler hardware that could have caused fire due to late ignition. I had no working toilets in my house because AHS could not make a timely decision on if the work is covered or not. In the end the work was paid for. Meanwhile we had to stay in a hotel for 10 days! Hotel bill paid by me.

I have used American Home Shield since 1999 and with few exceptions have found their services and contractors extremely satisfactory and reliable. I intend to continue using them for many more years.

I have had AHS for 12 years. I've only used them 3 or 4 times and each time, it's been very well. Our last claim was for our oven when the heating element did not work. American Home Shield and the contractor got back to me right away, and the oven was fixed with no issues. I've actually recommended AHS to people and I'm very happy with them.

I had AHS back in 1999 and cancelled because they kept giving me the runaround. Recently starting real estate investments, and a friend said that AHS has improved. THEY HAVE NOT! I was told that I could call back anytime if I had questions, or to cancel before March 3. After several calls at different times of day, each which I was on hold for more than 15 minutes and still no answer, I sent AHS an email to cancel my account. No response. Received a welcome email, so I called again, and was on hold for more than 20 minutes before they answered. They said they would cancel the account, and said nothing more.

I had problems a couple days with plumbing which AHS didn't want to cover. AHS sent out repairmen and they did some real shoddy work. They replaced the faucet in my sink in the kitchen. But they used really, really cheap material, and the spray nozzle hose ended up breaking. And when I called American Home Shield, they told me it had been longer than three months or whatever it was. Long story short, I ended up buying it and replaced it myself with a quality piece of equipment. The piece that they put on there was so cheap, it was just ridiculous.

One day I woke up and it smelled like my washing machine was on fire. So I called American Home Shield and submitted my first claim ever. Submitting the claim was very easy and the process was user-friendly. GE came out, fixed it and then I paid them the $100 deductible. Since the repair, the washing machine is working perfectly, just like new. The only problem I had was when I got a bill for $100 a month later. But all I did was call them to let them know I already paid GE. I had my receipt and they said they’d research it and clear off the information. But in the end, that issue got resolved and everything was worked out properly.

The contractor who replaced the heat pump was quick and professional. He did not leave any clean up to do. The only distraction was that he came at 4 PM and did not finish until 9:30 PM. He gave a thorough presentation on the use and care of the unit.

I've been able to work with AHS well and I think I have tried to avoid making any unnecessary request for repairs or anything like that, so hopefully it has worked out well for them as well as for me. I feel like by paying money on a monthly basis, I am more or less paying for my repairs in advance. In fact, I can always afford the monthly payment but I might not be able to afford a very large payment that might occur once every 5 or 10 years. And by the time I pay AHS $50 or so each month, it adds up so that we both come out well.

I filed a claim with American Home Shield, which went fast, to repair our washer. A contractor was sent and he was very nice and professional. Since the repair, there has been no problems with the washer.

Purchased home in August 2014, seller provided an AHS Home Protection Plan. All appliances were new and installed in 2014. Microwave oven quit working, called AHS and had first service repair call on 11/7/14. AHS called on 11/12/14 and told us estimated repair cost was $248. AHS rep told us they would order repair or pay us $248 to replace microwave, but we would have to pay to remove the unit and pay for cost install. The microwave is a Kitchen Aid that retails for $1,071. We requested repair and after 6 repair visits over a 6-month period, which did not fix the unit, we requested a resolution. On 3/12/15 we contacted customer service and spoke with ** and registered a complaint that process has taken 6 months with no fix. Asked to speak with supervisor, **, but she would not transfer, told us ** would call us but she never called.

I have had American Home Shield out twice and everything's gone okay each time I've had them out. The contractor sent out by AHS worked on my microwave and he had to get parts for it. The other call was for my dishwasher. Everything went well.

I've had Home Shield for over 15 years and they've done a good job. I had a dispute with them only once over a contractor that they sent to fix my washing machine. The guy was a crook. He wasn't able to fix the washing machine and just told me that it's the way it is. He went away with my $75. When I called Home Shield again with a problem with my dryer, they sent out a new contractor because I requested the first guy to be off my list. The second contractor was okay. He knew what he was doing and he got it fixed.

I have never had anything but pleasant and perfect experiences with American Home Shield. I also am a realtor and I promote American Home Shield and put their warranties on the homes that I list. And I request American Home Shield warranties on the homes that I sell to my clients.

It took a while to file a claim with American Home Shield when my water heater went leaking. I had to go some days without hot water. However, the people that provided the services were pretty good. Now, it's working fine.

We are now on the 7th day without hot water. Report a hot water tank problem and it took 2 days for the plumbing contractor to call and said they couldn't find the order from the warranty company. They came to the house on the 3rd day and said as we knew, we needed a hot water tank and it would cost over $400 to hook it up and that was not covered because the contract stated it was a modification. The modification was running a 5 inch pipe to connect.

First noticed a couple of months ago that the upper oven was not functioning properly. Once it was heating then it was shut off. Then I filed the claim and the GE repairman was here and he replaced a couple of heat sensors. But that didn't solve the problem so he came back and indicated that it was the electronic control panel which he then indicated that it was no longer replaceable. That was when the GE repairman obviously notified American Home Shield that it was not a replaceable item. So anyway, that was when American Home Shield contacted me and indicated that the appliance should be replaced. So we replaced the unit, and we took advantage of the upgrade program and replaced it with a new oven. I was very pleased and it was absolutely a wonderful experience.

I recently got screwed by American Home Shield (AHS), ** at First Time HVAC in OKC BS ** at All About Comfort HVAC in OKC. I have had a home warranty contract through AHS and my 24-yr old A/C died and needs replacement. I have invested over $12,000 over the years with AHS and only had minor repairs done and AHS reps have recharged and repaired this same unit without comment about exterior blemishes or the normal wear and tear. ** at First Time came and made no attempt at repair and just reported to AHS that there was damage and it was NOT NORMAL WEAR AND TEAR (AHS contract language) and they voided their contract obligations.

I had trouble with a specific contractor and told them I didn't want that person coming back and they have never sent him back again.

I would recommend your services to anyone. I also recommend your service to all my pool customers.

We just had our hot water heater go bad and scheduled to have a service man come. The heater needed to be replaced and since the plumber had called to set up a time to come... and he came when he said he would, he had brought a new heater with him if needed. In about an hour we were back in business. The A-1 Haney Plumbing owner and his helper were very thorough, quick and professional. The operator I dealt with at AHS was kind, helpful, and took care of everything quickly. Great Job!

I filed my most recent claim with American Home Shield because my lighting did not work. Submitting the claim with them went fine. I liked a lot the contractors sent by AHS. They were definitely professional and they did the work properly. Everything was good with them and I would refer them.

I have recommended AHS several times. Anytime I've had to deal with them, it's been perfect. I filed a claim recently because I was having a problem with my washing machine. The repair took longer than I expected -- it possibly took a little over a week -- because they had to get the part needed. But once they got the part, they came in and it took about 5 minutes to install it and it was done. It was great and my washing machine has been working perfectly.

I've had three claims, two on one residence and one in another residence. The first one with the residence was plumbing, the second one was my pool pump, and then the last one was heating. When the guy came, he was very professional and everything was excellent.

My refrigerator was broken so I filed a claim with American Home Shield. I did that one over the phone and they were fine and had somebody right out. The contractor that they sent out was great. The performance of my refrigerator since the repair has been great. I was totally satisfied with them.

It was some time in the fall of last year that I called AHS for my dryer. They were very responsive and did a good job. The dryer's fine since the repair.

I filed a claim for the furnace and someone was out here a day or two after. Everything went smoothly. They fixed whatever they needed to fix, but I still had to call in an electrician because the problem with the power surge was separate. I had to pay additional money to the electrician because American Home Shield won't pay for electrical work.

If I have a problem, I just call it in and they get a repairman out to visit. Excellent.

I've only had a couple of claims with AHS over the years and the most recent one was for my kitchen faucet that wasn't operating properly. They've been pretty good. The only thing with my recent claim is that they didn't have the faucet that I needed and it took several days to get it. It was a good experience overall so I would recommend them.

I go online and submit the claim, in which typically I get a call from whoever the company that's going to be coming out in less than 24 hours. It's very easy. My most recent one claim was with the garage door opener. They came out and got the job done in a very timely manner. They were really good and professional.

I've had a plumbing problem prior to Christmas. From submitting a claim to getting the problem fixed, everything went fine. American Home Shield provided good service.

First off it took three days for anyone to show up when my water heater went out. When the man got there before he would do anything he wanted money. He was very rude to my wife. He never even opened the access door to the water heater. Right away he tells my wife that it's going to be $1000 to replace the heater. They say it is not covered because we didn't serve us the hot water heater. We got a second opinion and the only thing wrong with it was the thermostat. So I want all my money back from American Home Shield for the last eight years.

The refrig I had was very unsatisfactory due to the many times the parts broke - each costing hundreds of dollars to repair. I finally decided to get a new refrigerator, only to discover that the opening and size was no longer being made. Thank heavens American Home Shield replaced the parts for free! I will be a customer for life.

When I bought the house it came with American Homeshield (AHS) for the 1st year. When it expired I continued with the plan for over a year now. Since then, I made two service calls. First was about air condition that didn't cool the third floor. The contractor came, spent about 5 minutes and said he couldn't do anything because the central air was not installed properly. $75 service call charge. I called a few times trying to inquire how and how much to fix the problem. No answer, no solution. I had to purchase four window units to replace central air.

Over 90% of our experience has been good. We like the fact that we can choose the company, Greenway Services, that we work with and they're very good. We've been able to build up a relationship over the years with the various techs that came out and that has always been very helpful. We don't shop around and just keep the same company. We wouldn't like it if we had to choose someone different every time. It's probably the best thing about it. We have recommended AHS to quite a few people.

Generally this service has been excellent and takes the stress out of finding a vendor when you have a need.

I have considered cancelling American Home Shield because so far the policy I have hasn't been all that helpful with the problems that I've had at the house. When I call for service, they're always very pleasant but apparently my policy doesn't cover the issue so it hasn't had a payout for me. But from a customer service standpoint, they're very good.

This company is a scam. They send their own people for check up who will find stuff that would be under the fine print guidelines and refuse the service. Somebody need to file the class action lawsuit against this company. I am having problem with my water heater leaking. Their plumber is blaming it on the rain and water leak from the roof. I had roofers inspected the roof, there is NO water leak from the roof and there is NO corrosion on top of the water heater. 95% corrosion is inside the tank due to old age (10 years). I've had 3 other plumbing companies looked at it, they all said it's due to old age NOT from rainwater. But this company AHS is stuck on their own plumber's statement and refusing to repair.

Called for a service repair for our cooktop because one of the burners was not working automatically, we were using matchbox. And then the technician came and he said he doesn't have a part and he said he will come again when he gets the part. So it was not fixed yet. In general, whenever we complain and AHS fix somebody to repair, then this repair company takes at least 3 to 4 days to come. And they come and see and they are not able to fix it because they say, "We don't have the parts." So they go back and come after another 5 or 6 days. It's so inconvenient.

I'm very happy with American Home Shield. I have filed claims for minor issues like when a washing machine quit working and we found out it was the plug that had caught on fire; the furnace; and when our refrigerator was frosting up. Their claims representatives are always excellent. I've always been taken care of in a timely manner and it's always been working fine right after the contractors fix it. My interactions with the contractors they sent out has been good. There's just been one problem I've had when they always want to send me a particular service rep for my furnace whenever I have a furnace problem and I have had a lot of bad dealings with this person. I let them know not to ever send me this particular service person, and they noted it. I have been very fortunate to be getting somebody else so I'm really glad that they listen to me and I didn't have to deal with this person.

I called in a service request to see why the kitchen faucet's hot water had very little pressure when the faucet's handle was turned all the way over the hot. The FIRST repair appointment was 2/20/15. Repairman was unable to fix the problem because the faucet's parts had seized up. I gave him all the information on our faucet: the manufacturer, make, model # and product catalog where he was able to get part #. I have a copy of the work order. The SECOND appt. was 2/27/15. Same repairman was unable to install new part, afraid he will break line underneath. I have a copy of that work order. The THIRD appt was 3/6/15. Different repairman this time. He brought same part back and tried to install again. Same outcome as before, the faucet was seized. He said we needed a new faucet, one handle with spray. I have a copy of the work order.

We have had some issues as far as Freon was concerned - the Freon was leaking. But that was the only thing. We haven't had any other problems with the air conditioning unit until it just started getting warm here in Houston and we tried to turn it on. It was blowing but it was not producing any cool air. It was blowing hot air. So that's when we called and made the claim with AHS. It was actually a very good experience we had when submitting a claim with AHS. The person I spoke with was really friendly and got the company out here as soon as possible. So I didn't have any problems or complaints with American Home Shield at all. We've just got it repaired on Thursday and it's been working just fine.

Our experiences with the techs being sent out by AHS have all been positive. We've had a few things repaired over the years and we continue to renew. They make it worth it and they've always been helpful if it's covered. After repair, nothing has broken again. Everything has been repaired and working properly.

Our experience from American Home Shield has been very good. They always respond promptly and I appreciate that. The only thing that I don't like is right now I've called a company out a couple of times with regards to my dishwasher, and it is down yet again. It happens right at the same time period so it has been months and now, I'm having the same problem, so I'm wondering whether they should've just recommended I should just get a new dishwasher or what as opposed to paying. That's why I haven't called back because do I bother to pay another $75.00 deductible or what do I do with this? But overall, they've been excellent. I like the expedited service with them, having somebody contact us right away.

The contractor was prompt and courteous. He got right to the job and finished in an orderly time. It was a breeze. Very good.

I have to have somebody come out for the same issue twice, but other than that, American Home Shield has been okay.