American Home Shield Reviews

My most recent experience with American Home Shield was excellent. The contractor arrived on time and resolved my problem in a timely manner and also explained why the problem occurred. Customer service person was pleasant and very helpful.

The plumber was here in a timely manner and did a real good job.

I filed a claim with American Home Shield when I had a problem with the water heater and the switch - I had to get the switches replaced twice - and then I also had a leak in the kitchen and I had to get the faucet replaced. Dealing with their representatives has been positive for the most part. Their contractors are also pretty good, but there's just a couple of times that I wasn't happy with the work. I had a plumber come - the one that fixed my leak in my kitchen - it took him almost a month to repair it. I wasn't really happy with what they did because I ended up replacing the faucet that they replaced with another one that I bought on my own, because the one they brought me just was not good.

I have used American Home Shield to protect 5 Homes, 2 Condos and one rental property over about 30 years. I have never had a problem getting a repair done. I have found that it is far less expensive to pay for a policy than the normal amount of repairs in a single family dwelling..

Fast, efficient repair! Got my washing machine back online the very same day. Technician checked out everything thoroughly and advised that my transmission is going out, but still working okay for now.

American Home Shield was quick in responding to issues and determining the appliances that needed to be replaced. In doing so they were very fast in taking care of those needs.

I've had a warranty for 3 years. I've called for service 3 times and had terrible results all three times. My furnace is out. It's 4 degrees and I have no heat in my upstairs bedrooms. American Home Shield said they won't send anyone out until Monday because I have some heat on my first floor. We have an 11 month and a 3 year old that were freezing last night and we had to run space heaters to keep the pipes from freezing. American Home Shield said if you aren't happy with waiting until Monday cancel your contract.

My situation has gone on for a month. It would take a month to type all of the details and disappointment. We purchased a house where the seller had purchased a home warranty. After living in the house for a month, we realized that some outlets were acting strange. Lights were going dim and then bright - randomly. As we used the outlets, this got worse. I contacted AHS and asked that they send someone to check this out. The electrician was quick and came the next day. He determined that one of our electric panels was arching and was a fire hazard.

I've been with American Home Shield for 30 years. They have always been real good with me. I've had a couple of issues with contractors in the past and they've always taken care of the problem or sent out somebody else to take care of it. I never really had any problem with them. With my most recent claim, I had a stoppage in one of my tubs. The contractor sent out was very good. They called the next morning and showed up when they were supposed to and took care of it, and I haven't had any problems since. It's now working like a champ.

I'm very happy with AHS. Though I think some contractors are overpriced, I have no problem filing claims and they're excellent. I just had one of them come over to do some work and it was covered and they wanted to charge me another 200 and some dollars.

My overall experience with American Home Shield has been altogether satisfactory. Whenever something breaks down, there's someone to fix it.

I had a plumbing claim with AHS and they did an excellent job when coming out and getting everything taken care of immediately. There were some roots from a bush in front of the house that grew down into the plumbing pipes and the sewage backed up into the house. I recommended them to many people and had several friends who said that they’ve already signed an agreement with them.

Garbage disposal stopped working. It started leaking suddenly. And we had noticed it probably a month before but it didn’t do it again. And then we noticed it even more. We would open the cabinet and saw this tub of water. So I called AHS and filed the claim. They assigned a plumber. The first plumber that they assigned ended up losing the appointment and didn’t show so I had to reschedule. The claims representative was really helpful. When I called and said something they immediately assigned it to a new company. And that company called me within an hour or so to confirm the appointment. So everything went great. The plumber came out and confirmed what I thought, that basically it was time to be replaced. It's a 10 year-old unit. It lasted longer than it usually do.

Called AHS when the heating element went out on my oven along with the hinges of the door. The service repair man specifically stated that the parts could not be replaced because the oven was too old, however, AHS wants all the parts sent to Texas for repair. They want to take the oven door off for up to 8 weeks for repairs. I was on hold for 45 min to explain that I do not want to have an open oven in my home working or not, with no resolution. I have been without an oven for 6 weeks, and customer service is extremely rude and not helpful at all. AHS keeps wasting customers time and money without even considering the inconvenience to the customer. I will save my money and pay someone when repairs are needed. AHS is not worth the hassle.

So far we have been very happy with American Home Shield. When we first got it, our air conditioner went out three weeks later. Since my husband was laid off from work, they saved us a lot of money for the repair. They put in the air conditioners and did everything they say they would do. We're 100% pleased.

Refrigerator broke on 24 Jan, was initially assigned a company that would not come out on a Sat. Second company identified the problem and stated they didn't do the work. After an additional 3 companies declined to do the repair, I was reassigned to the first company Moonstar Appliance Repair. I was told by AHS the parts were ordered on 2 Feb. Well it is 12 Feb and my refrigerator is still broken, it seems they can't locate one of the parts. FedEx says it was delivered. AHS keeps saying to work with the repair company and it seems they really don't care about it. I was finally told today my problem has been sent up to another department and I should be hearing from them in 24 to 48 business hours, and with Monday being a holiday, I may not be hearing from them until Tues 18 Feb!!! What kind of service is this???

I had my heater for just a day or two when its thermostat had a problem. I didn't know because I was selling the house. I wasn't in the house, I went over there and found out. So I called American Home Shield to file a claim and they were there the next day. They've been pretty good. I've been using them for a long time now.

American Home Shield is great! The last couple of times we had to call somebody, it was excellent. The technician's work was so wonderful. Keep up the good work!

The igniter of my stove wasn't working so we submitted the claim to American Home Shield over the phone. The claims representatives were very attentive, very helpful, very specific about when someone would be here. The person did show up on time. We had no complaints. They came in and replaced it. The contractors are always very positive, very upbeat individuals and very knowledgeable about what they were coming in to repair. We're very satisfied with American Home Shield. We've had them in the past, now we have them in this house.

So far we had one claim with American Home Shield, and the repair was very satisfactory. The contractors were excellent. I am recommending AHS.

We had a dryer that wasn't working properly so we contacted American Home Shield. Submitting the claim was easy, and they sent someone from Sears and they do a really good job on appliance repair. I've been with AHS for a long time and I've always gotten satisfactory results.

The contractor arrived on time resolving the issues quickly and professionally. The professionalism of the contractors and the consistently positive experiences with them all - one of the many reasons we stay with AHS.

I had a home warranty with AHS for >15 years and found out when I filed a claim on my refrigerator that the ice maker isn't covered. The new policies they offer don't require you to select the ice maker as an add on but my policy type was so old that it does. They never informed me of this and guess what - the new policies actually cost less. They refused to honor my claim even after my long term commitment with them. Canceled my contract and there is actually a penalty for early termination. Total rip off.

We had no problem at all in submitting a claim to American Home Shield except for the hold time that they put you on. But once they answered, we put the claim in, and within 48 hours someone calls, they come out, we pay our deductible, and the rest is history. The contractors were knowledgeable and professional. It's nice to see that they had a badge on themselves so we knew who they were.

I have American Home Shield warranty for almost 15 years, and have always done yearly preventive maintenance service by AHS’s authorized facilities. On Feb 2, 2015 my heat pump stopped working, AHS assigned Pride Air Conditioning and Heating Services Co., Inc of Manassas VA for diagnose. Pride Heating and Air Conditioning representative spending hardly 5 minutes, submitted wrong information to AHS to make me do the repairs by paying $1020 from my pocket by saying "negligence in maintenance" by which AHS denied my claim without checking their records.

I woke up to a water burst in the basement of my home, contacted AHS, and was informed that someone would be coming out. I was called back 45 minutes later and was informed by contractor he would be out in the afternoon at 1pm and if that was too late I could cancel and call back to AHS, I called back and was informed he was the only one in line for call and that was it (take it or leave it type). I asked for supervisor...told no one was there. I then called back at 1:50 pm, asking the approx. time the contractor would be coming. I was told by Jennifer at this time he would call me back. I receive a call at approx. 2:20pm indicating he would be at my home as soon as he finish with his next stop close by house.

I've been with AHS for some years now, and I notice prices go up and coverage's have gone down. The initial service fee for a visit has gone up to $75. Now when it comes to a/c refrigerant charging they only cover the first $10 per pound when in fact it wasn't done like that last year. Not to mention that within the contract it doesn't say it don't cover coil cleaning. Needless to say I am currently looking for a stable home warranty company.

I like American Home Shield. It has worked for me. I called them because I plugged in a light and it sparked and my TV and everything shut down but my breakers didn't turn off. The contractors were fine. They solved the problem quickly and were only here for 20 minutes. After the repair, the electric was fine. I have also used them for plumbing - a leaky faucet. They are on point and on time. It's worth the service, and I'm renewing it for another year. They are quick with their service and pleasant - that counts to me a lot.

Technician was outstanding. Very knowledgeable and professional. Service repair was completed in one trip. Service repair was VERY easy to schedule. I think this is the first type of Service Repair contract I've ever had that's actually worth the money. Pays for itself in one or two repairs.

American Home Shield has always been great. My last claim was the shower handle and the contractors were on time. They were professional, courteous, cleaned up after themselves. After the repair, the shower is working great. We're happy with American Home Shield and I'd definitely recommend them!

I would recommend AHS. We've had them here a couple of times for a water problem and a couple of other things. They've been good--no complaints with them. We've had a couple of problems and they came out and took care of them. The most major thing was we had a problem with the food dispenser, so we had to get a new one. They came out and took care of it. The other thing we had a problem with is we couldn't get some lights on here. One of the fuses in the box blew out outside. The guy came by and fixed it. Haven't had a problem since then.

A friend told me that they had a warranty through American Home Shield. I went online to look them up, called and got them for my home warranty. The only two times I’ve had to use it has worked out for me. One day, all of a sudden, the washing machine quit draining - that was the last claim we did. When I called, the guy came up, looked at it and said that a leveling block fell onto the pump and burned it up. It was about 400 dollars to fix it so they replaced it. I had a plumbing problem too and they sent somebody out to repair it. Both of the contractors were nice people. American Home Shield is well-worth the money I pay and I like it.

My water heater was not working properly. American Home Shield assigned a plumbing company to come look at it. It took them over 2 Days to call me To set up an appointment. They came out took pictures and denied my claim because the water heater had a small amount of rust On the side.. I am truly disappointed. American Home Shield charges me over $700 a year. This was the second time they let me down. They promote false advertising when it comes to major home appliance repair.. I would never recommend them.

I have American Home Shield on all my properties. I'm very pleased with the service and the people that come out. However, in the area that I'm in, there aren't that many people that are qualified under Home Shield so sometimes, it's a bit of a hassle to get them to come out.

Enjoyed the professional talk with the AHS people in completing my request for assistance in replacing my water softener and the timely response of the contractor.

I have 3 homes with American Home Shield and they're great, fantastic. However one of the contractors they sent wasn’t prepared, came and didn't have the part needed. So we contacted AHS and let them know that we had a special water heater and it required a special part. We had to wait another week to get it done which wasn't very nice on our end. But they have a great product and their people are very accommodating.

My experience with American Home Shield has been very good. I like working with Chris ** from Patriot Heating & Air.

American Home Shield is fine except for the fact that the rate goes up every year. Whenever I needed a service, I always choose the same company to fix my problems and I like them except for the person that's on their call desk. Recently I submitted a claim because I wanted to make sure my furnace was in working order before winter. When I called in, this person said it's going to cost me $250 and up so I actually got someone else just to clean my furnace. Later on it didn't work and I called again and one of their guys came out. He said, "She didn't know what she was talking about. It is $75." Other than that, it's typically very good service with AHS that's why I've recommended them.

I did three claims all at once a long time ago. We have five units, so that was the first time that one had been broken. I used to be able to submit a claim online. I had a lot of trouble doing that, but I just called them and I'm held for a little while then got them and told them what was going on. And the next day or two, the contractor called me and told me he was going to be up. He looked at it and told us what was wrong with it, which I really can't remember. My husband probably would, and he had ordered the parts and they got a guy to fix it. These are not the people that would normally come to work on it. This guy was not quite as good as the guy that normally comes and works on it. We got it hooked up for a couple of weeks and they called us and they said "Now, we'll go ahead and send this other company." I know, the other guy was a little bit better but I wouldn't say they were bad.

We were having trouble with the thermostat and the company they sent replaced our AC and put in a new thermostat. I've always been very satisfied with anybody they've sent out and the quick service and turnaround time. AHS provides excellent service that's why I've recommended them several times.

Washer needed repair and was...

Any repairs always done with a professional attitude and respectful technicians.

Davids appliance service came and fixed my cook top. It had two bad switches in it. It works great now and they did the work exactly as described and promised. Good job all around.

My contractor was great and punctual. Everyone at customer service was very helpful and friendly as well while helping me select my new appliance. My replacement appliance was awesome!

My overall experience with American Home Shield has been very good. It took the plumbing company a couple of days to get back to us but they came out and dealt with the problem. There were two stoppages. Now one is fine, the other is a little bit better.

I’ve had 100% good service with them. Once I informed them I need something done, they didn't waste any time to get on it right away. They were right on time. And so far, the last person they sent came right away. AHS -- Highly recommended!

I haven't had any bad experience with American Home Shield since I’ve been dealing with them. I’ve never had any problems when I called in for repairs. It took them five minutes to fix my furnace. With my refrigerator they had to order the parts and everything, nice guys came in, no problem at all. My last claim was for the garbage disposal. They only have to come out one time to see if it’s broken and they replaced it.

One of my stove igniters went out so I submitted a claim with American Home Shield online. They called me back the next day with the appointment. The contractor came about 30 minutes and they were gone. They had very fine service, responded pretty quick and customer friendly. The onsite process was very easy to follow and it worked quite well. Everything was done and over within 4 days.

The problems started probably about a month before I called American Home Shield to get it fixed. Submitting the claim was a good experience. I submitted it and got a call the same day and got repair dates within an hour. The contractor came in and introduced himself, and fixed the problem with the washing machine first. He knew right off what was wrong with the washer and it's working perfectly now, and the refrigerator -- he had to order the parts. He sent me email and advised me that the parts came in and then about thirty minutes later, he called and asked me if Sunday was okay -- that he would be here around ten, and he appeared at exactly that time and fixed the fridge. I was very appreciative of that. I'm very much satisfied.

We filed our most recent claim because the ice in our ice machine would clump together and we couldn't get single ice cubes out. So we called American Home Shield and they sent someone out from A1, they said that one of the parts of the ice-maker needed to be replaced. The water fills and then empties into the tray. The guy from A1 came back a second time and he put the replacement part in. Then the A1 guy came out a third time since we kept calling because we still couldn't get any ice but then what was happening was the refrigerator started making a horrible noise.

The contractors they sent and their work quality were pretty good. Every once in a while we got one that wasn't that good, but I can't get a hold of him anymore so I guess he went out of business.

At 12:30pm I called AHS to put in a ticket for a plumbing emergency. I asked them to expedite the ticket since we had to shut the water off to our whole house. I never got a call so I called back about 2 hours later. I was on hold for about 20 minutes and finally got someone on the line who said the ticket was entered incorrectly as a 'recall' on a previous ticket. I explained that was not correct and we needed to get a plumber out right away. He said he had to email the original AHS rep to confirm that this was not a 'recall'... Of course I would imagine since she is the one who thought it was a recall, she probably would have told him that it was a recall. Ugh.

I have had only one mistake since 2002 where customer service billed me 8 times for one month instead of once and it took me three months to solve. Otherwise this company has been awesome.

I am a very happy customer. The problem started a couple of days before I called American Home Shield and I didn't realize what it was. My power was flickering and then they went out completely. I went down to the breaker box and tripped the breaker switch and it did a little spark, so that's when I knew that it was in trouble and that's when I called. The panel had started to melt so that was very dangerous.

Excellent. It is very easy to file claims with American Home Shield. They were fast and pleasant.

I had a problem with my fire furnace pilot. I couldn’t get it to stay lighted so I submitted a claim to American Home Shield. They were very good and were right on. The rep came, cleaned my furnace and it’s running a lot better since he was here. I’ve had American Home Shield here twice and I’ve been satisfied with everything. The only thing is they had people come from Manhattan which probably costs the company more money. I live in Junction City and there are plumbers and electricians here in town, but both times they came from Manhattan. They probably had to pay more for them to come on that extra. It will be 40 miles round trip but I was happy with them. I’ll recommend AHS to anybody.

Heat pump went out on garage unit and furnace failed in house. American Shield replaced both items which is a blessing especially after Christmas Holidays. Repairs were completed by an approved repair facility, Kozy Services which are great.

Our heat went out. It was just something that happened suddenly. It's a cold weekend, like in the tens. So we contacted American Home Shield to file a claim and the sales rep took it in as an emergency. Somebody was on their way out to see us the following Monday, so it was really nice that he was that quick about it because it was very cold. The guys that came were excellent. We couldn't have asked for a nicer guy. In that time, he ordered a part but he's very thorough and stayed there for a long time and really went over everything, and the part came and they were back the next day and got it fixed right up. Everything was great and perfect, very glad to have the service. I have recommended it to several people that if they don't have the home warranty, they should look into it because it's very well worth the money that we paid on our premium each month since we had it. We're just very glad to have it.

24/7 is a joke. Poor Communication & on hold for over 35 minute. How many times are they going to say my call is important to us.. No follow up from AHS. Since last tech did not fix problem Tech said he contacted AHS and they would send another company due to brand of cooktop. Two days later and have heard nothing. Still on hold 40 minutes so far.. 24/7 REALLY...CUSTOMER SERVICE, REALLY... THIS LEVEL OF SERVICE IS NOT CLOSE.

I've got six properties that are covered with American Home Shield. I've had good experiences and I've had bad experiences. The last time I had a problem I had a slab leak. I called and I was given a contact number. When I called, there was no answer on the contact number. It was New Year's Eve and I can understand that but I couldn't wait any longer. It was impossible for me to wait because there's water coming out.

On January 3rd, I contacted AHS to request service for my LG washer and dryer in addition to my Wolf oven (that only needed a hinge). An appointment was scheduled with All Desert Appliances on January 7th. All Desert identified the parts for all 3 appliances that were needed and the serviceman told us the company would order parts and call for a follow-up appointment. After several weeks of calling All Desert Appliances to find out what happened to the parts, they proceeded to tell me that they were unaware that they needed to order parts for the oven or the washer, but they would make an appointment to repair the dryer (only). Apparently, they had the dryer parts for some time but forgot to call me.

Our furnace went out yesterday and we immediately submitted a request through AHS. Given that it's February in Michigan (I think our low was 7 degrees last night!), we needed this problem taken care of quickly! You get an email almost immediately with the contractor's information, so after I received my email I pro-actively called him to see about an appt. He told me he would get us on the schedule first thing in the morning.

American Home Shield was very good and very efficient. They respond quickly. The people that they sent out had done a good job and I've been quite satisfied. I've even recommended them to other people.

Dryer repaired the next day.

Had a really good experience. The company that did my service, people, they were clean and very nice. Would use them again. TY so much.

My most recent experience was with my microwave. The handle was broken and AHS send a repairperson and he determined that it could not be fixed and that the company did not make that model any longer. So he ordered a new one. AHS send me an email with the selected model available to me. I picked one and they ordered it. It arrived and the people took the old one out and installed the new one. Everything went very smoothly.

It's good. Sometimes it takes the folks a while to get out of here but I understand. Probably it depends on the time of the week they get called. I had a quick response back when I submitted a claim. We discussed what the problem and the issue was but they told me it wasn't covered. But they’ve been very good with the previous claim I submitted. The contractors are well presented. Most of them in uniform and so far the equipment they fixed is working fine. Overall, they did a good job.

I am so glad I have an account with American Home Shield. They have been there every time I have needed them. It's easy to schedule an appt. online or call the 800 number. They respond right away. I have never had any issues with them.

The AHS staff was very responsive and helpful. They answered all my questions and made sure I understood the process.

The clothes in the washer weren’t rinsing. So they were all soaking wet so I had to take them to a laundry and do them there. But they came out really quick and fixed it and at the same time the dryer wasn’t heating. So then I called AHS and they did an add-on so that he can fix the other one at the same time. Good service. Very satisfied.

My claim with American Home Shield was like gazillion months ago but it went wonderful. Their people were very good and very helpful.

I had a problem with a washer. They sent someone to come down. He was excellent and it was fixed very promptly.

We had a water heater not working reported Tuesday. AHS (American Home Shield) passed us to a contractor who only have an available slot on thursday. We asked for a contractor who can fix our water heater ASAP in 24 hrs...was told that's the only contractor. We waited for thursday; listed on the contract was my wife's number. So I called the contractor at 12:30 pm to tell them to use this number (number I'M using to call) to call me whenever the repairman is on his way. 3 pm -- nothing happened,

It's taking longer now to resolve issues with contractors. It's been a week now to take care of cook top issue I been having.

We moved into a beautiful, well-maintained, 6-year old home. We paid premiums for 17 years, then got a notice saying that AHS was dropping us. I had to call to find out why. They essentially said that they had reviewed our policy, and that they weren't making enough money on us. Seriously?!! Sure, we've had a few claims, but nothing major. We certainly didn't make any money through the relationship, and I know they didn't lose. Great way to treat a loyal customer. Makes me suspect of any home maintenance insurance company.

I have been a customer of American Home Shield for several years. For the last three years I have been calling in service calls to have my heating/ac unit fixed. They have replaced several parts that have went out causing all of my coolant to run out of the unit. Well, I am totally frustrated at this point because every time this happen it costs me another $600/700 to fill back up the unit because AHS does not cover coolant. I understand the every year maintenance but what about fixing the problem. If the coolant is running out because of a valve or something, isn’t putting the coolant back in there also fixing it. The companies are putting a bandage on the problem as far as fixing and I have to suck up the biggest cost. Then I call back in to speak to a supervisor and the rep that I spoke to on the phone is completely rude and tells me that someone will call me.

I've been with American Home Shield forever and I'm very pleased. I had a dishwasher that was old and they couldn't get the parts for it. So they ordered me a new one and it's quite nice. And the repairmen that they send are always pleasant and I don't feel worried when they come in our house. It's been a very positive and stress-free experience.

I've been with American Home Shield for several years now. I've had a total of 3 or 4 claims over the last 4 to 5 years and everything was always very good. They do a very good job of selecting confident, courteous contractors. I also get their email newsletters which are pretty interesting and informative. Within the last few years, I signed up for the heating and air conditioning which was not previously available to me here in Charlotte. I think it's good that they're offering the total package now. It has been overall very good. Prices keep going up, but I guess that's somewhat to be expected year after year. And I have recently recruited my friend to have him look into American Home Shield and he signed up too. I've been recommending them to others, and I think that's probably the best recommendation you can get.

I've heard of horror stories when it comes to HVAC repair, but not in this case. AHS sent me a contractor who diagnosed and repaired the problem the first time!

Because of the agent's knowledge, we did not require service.

We've had it several years, so far it's been very good. We had our washing machine fixed last year and it was good. We've been very satisfied.

When it comes to making repairs in my home, there is no better company than AHS. If they can't fix it, they replace it-- no charge. My experience was a pleasant one. No problem, no hassle. Technicians were very experienced knew what they were doing and solved the problem.

Everything has worked fine with American Home Shield. I haven't had any big problems. The service has been fairly accurate and acceptable.

My experience with AHS as always is marvelous. From the very first call I place to the contractor.

We are on an island and sometimes the contractors that they bring in are not local (by contract they state local contractors.) If somebody is like an hour and a half away, that's not very good in terms of scheduling.

AHS solely decided to issue work order to Bacon Plumbing company. Bacon Plumbing company has worse reviews about their service; especially avoiding work with unethical way, standing up in the appointment after making the customer wait for their famous long service window "8:00am -1:00pm" etc. Took half a day off (without pay) for two straight days for waiting for Bacon Plumbing person. Honoring the reputation, the call was not serviced. Even after I requested to change the Service Vendor to AHS, a very rude customer representative flat denied to change the vendor. Kept on insisting to reschedule appointment.

First of all, I am very, very happy and most appreciative of American Home Shield. I had no idea my washing machine was going to die and they did a great job. We felt so blessed that we were with American Home Shield. I've already been spreading the word about them to our neighbors and friends and even to our son.

Last summer it took about six hours from the time I made the online claim to the time the AC was fixed in my rental house. I call it SERVICE. I know it is not possible to get something repaired that fast all the time but I nice to see it once a while.

I have insurance on two pieces of property. Recently I filed a claim for the stove hood. This morning they said they would get on some of the things and clear them away. For the other property, when American Home Shield gets ready to call for someone to come out, they call my number which slows things down. I have to remind them to look on their information and call my property manager, who submits a claim for me on that property. This problem is not entirely their fault. It's just the way that thing is set up. But I love American home Shield. I did recommend them to my brother and he took the insurance. He loves it too.

I had my furnace inspected and was informed that the hoses were cracked and l would leak poisonous gases. We were advised not to use the furnace. AHS sent a company out to verify the leakage. He basically reported the heat exchanger was dirty, with black in the back, and he could not identify any cracks. AHS sent Reliant Mechanical out for a 3rd opinion on 12/23/14 who verified the cracks and said they were condemning the furnace and AHS would have to replace it. I was informed that AHS would have his report when he got back into the office that evening. He did not give me a written report or business card.

My dryer was running but it didn't have any heat. The contractor AHS sent was a nice guy--very efficient. He didn't have the part that he thought he did but it didn't take him long to go get it from one of the other repairman. He was gone maybe 20, 25 minutes. It didn't take him long to fix it. He was professional and seemed like he knew what he was doing, and it worked fine. He showed me the part he took out and what was wrong with it. I thought that was pretty good. Every time I've had to call and use them it's always been professional and the people have always been able to take care of the problem quickly and efficiently.

I have a contract with AHS, which has fixed a deductible for any services received on covered items. Today, I had a repairman do some work on my refrigerator and when the work was concluded the fee that was requested was for the deductible plus tax. My contract is clear in that I am only responsible for the deductible and does not include paying tax on service calls. When I contacted AHS they told me that I had to contact the contractor. As I did not select the contractor chosen by AHS to do the service and have no affiliation with the contractor I have no responsibility to pay more than what is in my contract. The AHS representative was uninterested and kept insisting that I call the contractor that performed the service to debate the tax issue. This is an issue between AHS and contractor and it is unfair and poor business practices by AHS to put the customer between the contractor and the warranting company AHS.

My water heater tank burst on January 17. AHS says it will not cover the heater because its technician has determined that the burst was caused by too much pressure. Two different technicians have tested my water pressure and both of them find the pressure to be within a normal range (95 psi). One of them wrote that "95lbs of WP will not cause a tank to rapture...." They are tested at 300 psi and rated for 150 psi. I asked AHS for second opinion, but they are saying that they could not find a different technician to come and reassess the problem, so they are sticking to the assessment from their former technician.

My overall experience with American Home Shield is very good. They've fixed a couple of things in the house. They were all very efficient, good and helpful. It was great.

The thermostat just stopped working. My son usually is the one taking care of contacting American Home Shield to file for a claim. The contractor sent was a very nice young man. Something didn't go right but he came right back and fixed it. He was very professional and treated us very nicely. So far we've been very satisfied with our business with American Home Shield. If anything comes up, they always take care of it. There was one person whom my son wasn't happy with but these last people were really good. We're very satisfied. They are professional and always gets in touch with us and sets up a reasonable time.

It's not necessary for a case manager to call. Thank you, though. The repairman arrived February 4th and made the necessary repairs. Yes, it was a long wait from January 23rd to February 4th with no heat, but the furnace is working fine again now. Thank you.

Since I posted a negative review, it's only fair to provide a complete update once the situation is resolved. So, I have a new wall oven now --- a lovely Whirlpool model that works wonderfully. The wall oven was installed three months after AHS first agreed to replace it.

Our dryer had gone out and the repair person was able to find the right part and fix it within just a few minutes. He was on time and very professional.

No problems so far. We only had to use them once and everything went smooth.

Our furnace quit working on a Saturday in January, in Illinois, where the weather was hovering from around 20 to 40 degrees. Upon contacting American Home Shield, they informed me I would get "expedited service with 24 hours." The contractor they chose never called, and after I called back again, they found a new contractor who finally came out on Monday. We had been without heat for 2 nights. I would also like to note that I was 9 months pregnant at the time, due in 10 days. American Home Shield was informed of this, and informed of what the temperature was. The contractor checked out our furnace, and said they would order a part and would be out the next day to put it in. The next day, after they did not show, I called the contractor almost a dozen times before they picked up, and then was told the part would not be in until Thursday.

I continually get lip service from AHS, I am sick of being told one thing and then doing another. They do business with unreputable businesses, and when the contractor can't get there for 2-3 days they think that is ok. When I contact them to see about doing business with reputable companies they have nothing to say. I have used them twice in the last 6 months, the first time I had to hire my own contractor (reputable) to respond to a sewage issue that was spilling out into the home. According to AHS a response time of 48 hours was acceptable, they told me their contractor could not respond before that. I contacted a reputable contractor and he responded within hours. I am running into the same thing time after time. I had to pay out of pocket because they continue to do business with unreputable companies.

My tenant submitted a claim to American Home Shield. She was happy with the results. It was a refrigerator issue. I have two accounts with AHS. One is the property in Miami, the other one is in Palm Beach.

American Home Shield was built into the purchase contract on a house that I bought in Florida. My latest claim was for the clothes dryer. The clothes weren't getting dry. I called American Home Shield and they lined me up with a local plumber or appliance repair company, and they came out. We paid the $75. They had to order parts and get a new thermostat for the dryer. They came back in about a week, put it in, and we're good. It worked fine.

Submitting a claim to American Home Shield was very easy. It was pretty fast. The sales representatives were very courteous. The contractor they sent was very polite and knowledgeable. The appliance is working good, so far.

For the past 9 years, I have had both of my primary home and rental property under AHS. I had the same coverage for all my appliances. I had called in a service request for my primary residence in September last year (2014). When call in Feb 2015 to have my washer serviced, I noticed that it was not covered. I called AHS and was informed that during my renewal one week after the service call in September, the washer was removed. I asked why did they not inform me that the washer was removed yet the dryer remained on my coverage. I have had my washer and dryer on my coverage for the past 6 years, each year they renewed with a change. I assumed that would be the case this year.

We're going to redo our policy with them. Everything's good. Submitting a claim is really easy. I either call or use online. I like that the company call us real quick and they get our appliances repaired. Contractors come in, find out what's wrong, and take care of the problem fast. Their work has the highest quality I have ever seen. They really know what they're doing. Most of the American Home Shield people that come in for our appliances are top quality people and qualified technicians, even if we're from a little town.

I have had a home warranty with AHS since August of 2007. I also have on many occasions purchased for my clients AHS warranties and recommended to other clients the same. Since that time, I have had multiple repairs on my main heat pump system to keep it running. I bought the warranty since at some time I knew it would fail just as I would buy a car warranty. Most of the time repair responses were within 48 hours and most were service personnel within an hour from my house.

We recently filed claims with my plumbing and with my dryer. I also called for the washer but I cancelled because we were able to fix the problem. Everything went great. They took ownership of the problem and fixed them. I always recommend American Home Shield.

I always have great experience with American Home Shield. Last year, I had a couple of problems like my furnace died during the winter and it was replaced by Home Shield. I also had some repairs on the fridge and problem in the oven. I usually call by phone and then make a request. They immediately send me an email with the company that will contact me or will do the repair. Mostly, we got contractors from Sears and they were very quick to find out the problem and immediately repair it. For the air conditioning, it was winter when we called and they also promptly came on a Sunday and replaced the furnace within the day.

I submitted two claims to American Home Shield. One was my water heater and that was great. They've replaced it, no problem. The other was my dishwasher. There was a disconnected wire underneath and they found it within 10, 15 minutes and fixed it. I’m very happy with it.

He replaced a garbage disposal, he was on time and did a great job and he knew what he was doing. He showed me and explained the part he had to replace. I recommended American Home Shield to a friend and they now have AHS for their home and rentals.

I had water backed up in my basement which led me to file a claim with American Home Shield. The claim went very quickly, I just went online and submitted it. I called a couple of times and spoke to a different person each time but each time I called, they handled it for me. The plumbers they sent out to fix it, they did a lot of work and they worked efficiently. They treated out what was wrong. I would definitely recommend American Home Shield.

After paying monthly fees for several months and a $60 service fee for each of several visits to repair my garbage disposal, I had to yell at American Home Shield (AHS) to replace it. AHS finally replaced it, but with a subpar disposal. They lied about the warranty period of that new disposal. So, I never got that new disposal repaired because I thought the warranty had expired (it actually had not expired). On top of that, one of the repair guys said they never fix disposals, they just replace them. So, why was I charged $60 for each of several visits for temporary repairs, when they should have replaced it in the first place?

American Home Shield - What a waste of money!! I called for a leaking dishwasher. They called someone to take a look at it. This is the second time we had this dishwasher fixed and AHS was also the one who send those people. This time they said it was a physical damage!!!! What! They are telling us that we did the damage ourselves!! It's a wear and tear people!!!! They know it cannot be fixed and I'm sure they don't want to get us a new one so they turned the blame on us saying it's physical damage!!!!

It was a pleasant experience. Had A/C worked on and previous contractor was not as thorough as the new one.

I had somebody from AHS come out regarding my washer because it was shaking. It was done expeditiously - I called them up and they got somebody out here the next day. When the guy left, the washer was still sort of shaking, but I readjusted the level and it seems to be better now. The repairman was very funny. He was very nice and he fixed what he could because there was nothing on it that shook off. It was ok.

I had a very good experience with them. They've had some good people come out to service my equipment.

The experience with American Home Shield was pretty satisfactory. There was a problem and it took us a month to do it because the replacements they were looking for were no longer in the market and they had to find something to replace what it was. Other than that, everything was fine.

When I called to set up my original policy I was told that I didn't need to add the washer and dryer because they were a combo unit. I chose the dryer. Of course my washing machine went out. I was then told by the company that it wasn't covered. So I payed $1300 for another washer dryer combo. I then asked if I could add the washing machine portion and was told yes. I called to add the washing machine and was then told that I couldn't add it because I missed my 60 day grace period. I have heard great things about this company but I just keep getting the run around and losing money. I am most upset because I specifically asked about the washer/dryer combo in the beginning and was assured that it would be covered. I can never ask a question and get the same answer from two different associates. That is disturbing.

The furnace wasn't working so I called American Home Shield and filed a claim. The representative I talked to was wonderful and the contractor they sent out was very professional and polite. He seemed to know what he was doing. He did everything right and was polite and courteous.

American home shield uses Southwest Appliance Repair in San Antonio, TX. After they sent this contractor to my mother's house, she was promptly robbed later that day. She lives in a remote area and the police have them at the top of their suspect list. Southwest Appliance Repair has extremely low consumer reviews (1 out of 5) yet American Home Shield still uses them as a contractor. What kind of criteria does American Home Shield use for its contractors that they would utilize a company like this? The answer is obvious, and it's the low cost bid wins.

I am very dissatisfied with American Home Shield. There was a major lack of communication, in which case a technician was dispatched out, He was at my home for less than a minute, to inform me this was not covered, immediately after requesting payment. I understand that it's not covered, and I'm sorry for the tech that had to waste his time and gas to get to my house, but paying someone 75.00 to look at something seconds later demand payment doesn't settle well with me, this is more than I make an hour. This isn't the first time this has happened, I feel as if I have been scammed.

I contacted AHS for the first time when the water dispenser on our refrigerator wasn't working properly. Sears came out as promised, but I was really frustrated to find out that the repairs weren't covered. The tech was very nice, but advised me that this warranty only covers repairs when the appliance doesn't work at all. I wasn't aware of this, and I wasted $125 for the service call. I'm really wondering if I should keep this service, as my monthly premium continues to increase yearly.

I love American Home Shield. I've had great results and never had a problem or issue since I've used them. I've had them for almost 18 years now. One time when my homeowners company changed, it showed the break in my service but it never intended for there to be a break. They reinstated me and got me back in so I'm still with them. And I'm still happy with them!

AHS is great. They took care of my AC issue in a very timely manner.

I haven't had any service lately from American Home Shield. My last service appointment was denied. The representative was knowledgeable but not helpful.

My Furnace went out on one of the coldest days of the year so far. I called AHS to get someone out and I got a phone call from a company that said they could not get to me until the next day. When the technician came out he surmised the problem to be a bad thermostat. He replaced it and it ran for about twenty minutes after he left. So, I called back and was told by AHS they would send someone back to check it out again. The same repairmen came back out. Again he checked said that it shut down on a code again. Again he got restarted and left before it had a chance to cycle through and I spent the weekend waiting for someone to come out.

The last claim I filed would've been for my garbage disposal that started leaking which I wasn't aware of. I saw some water gathering in my basement. I submitted the claim online which was very easy. My wife said the contractor was in and out of the house within 10 to 15 minutes. He walked her through some dos and don'ts. The garbage disposal has been perfect. Every interaction I've had so far has been very easy with no hassles, so it has always been a good situation to handle. I've had the service for years so anytime I've needed to use it, it has always been a very easy process and very helpful.

I filed a claim for a shower drain and it was taken care of. I did it online and they got back to me. A guy came and he was really nice and very explanatory. He made some recommendations about the clogged toilet and the shower. I did have trouble with them with my water heater. I was not happy with them about that. I think they should’ve stood behind the work but they declined and I was irritated with that. But the most recent experiences have been great.

In June 2014 I decided to try out a different home warranty company because my existing company was increasing my renewal premium by 30%. I went with AHS after reading the great reviews. I have a pool and spa and it was important to me to find a company where I could add coverage for those systems. At the time of my new policy, I had no issues with my pool equipment. However, toward the end of the summer I noticed water dripping from my heater and called for service. Mind you, there were NO PROBLEMS with my heater for the 18 months I owned the home prior to my call. I also had a pool inspection before I bought the home and the inspector checked all of the equipment for problems.

We had problems with our furnace and the contractor had issues getting it repaired. They persevered and brought the furnace back to life and it has been working perfectly. The technician was relentless in getting to the bottom of the problem. The only issue I had was the lack of response from the service provider. I had to call every time to get a status update.

I called in a service order as the home I just moved into had hot water in the toilets. The first plumber came, collected the $100 service call, and called AHS for approval to fix. AHS denied the claim and said if the toilets flush it's not covered. I called AHS again and asked for a second opinion as the toilet water should not be hot and it was incorrect installation. The 2nd plumber got it approved and fixed the problem. Now all the water in the house is reversed. When turning on cold water for all faucets it comes out hot and vice versa. I called AHS and after 38 minutes on the phone and speaking even with a supervisor, they denied the claim. The plumber said that AHS is a scam, they pay the contractors very little, and mostly deny requests. I'm now living with all the water in house reversed - but the toilets have water! The customer service @ American Home Shield is awful and frustrating.

The Customer service folks are very Helpful and Friendly. The Contractors that are sent are always on time, clean and dressed professionally.

AHS considers the dispute resolved. I do not agree. I would strongly suggest that anyone using their service to very closely read their contract. They stick to the literal terms written in the contract. While they usually provide a good service, and value, in this case they did not. I can raise my satisfaction rating to 3 stars at best.

My heat pump stopped working. I contacted AHS and AHS sent out a repair contractor (Harrell Home Services). The repair contractor made a superficial diagnosis that my disconnect box failed and tripped the breaker. The repair contractor stated that the cause of the disconnect box failure "appeared" to be a power surge, although he was not sure. I disagreed with the diagnosis and communicated this to the repair contractor and AHS. Even as uneducated as I am about heat pumps, I told them that the compressor failed, and this is what set the heat pump failure event in motion.

We're very happy with American Home Shield. Every time we needed something, they come. It's very convenient. The contractor they give us has been super, so we have no problems.

The response time and repairs have all been excellent.

I have a home built in 1997. The garage is detached from the home and both issues which we had were related to plumbing inside the garage. Both services were REJECTED by AHS and I had to pay a plumber to come out. Their reason? The garage is not part of the main foundation of the house. What? So! Lots of houses have that. If you ever had service performed by them in a detached garage area I'd love to know about it. They don't provide service but they sure do collect my monthly payment. Old Republic is so much better. I paid a bit less with AHS and got what I paid for - inferior product.

I used it once and it was a really good experience. The contractor showed up on time. He was good serviceman.

I love them. I have recommended more people to them than they can count. I have been using American Home Shield for about 25 years. Wherever I’ve gone, I’ve taken them with me and now I’ve got about three houses with them. I haven’t had a bad experience that’s why I stayed with them.They're great! In my most recent claim the plumber came late but he was superb, very polite, very clean and he was in and out very nicely. He did an absolutely wonderful job.

Submitted service request for garage door opener that had stopped functioning on a Friday. It is now Wednesday evening and I have received no calls from the contractor. According to American Home Shield customer service, they only have one contractor!!!! I can't believe how bad their service is.

My experience with American Home Shield so far has been fine. I didn't get any names but as I've been dealing with people they do great.

During second week of Dec 2014, we made two different calls for different items. Immediately within few days two representatives appeared on my door to fix those things. We paid $150.00 as per their requirement. Both of them went back by telling us that they needed to order parts and will be back soon. Since then we have been calling several time to know our order status. We've been told that they are going to send email to the vendor to know exactly what's going.. But unfortunately we haven't received any call neither from vendor nor from American Home Shield to let us know what's going. On 28 Jan, 2015 I called them again and wanted to talk to a supervisor. Still no one called. After waiting I called again today and came to know that 28th Jan they sent an email to their corporate department for the research. As a Customer I feel helpless and cheated as I am not sure where to go with my complain.

I called to get my microwave serviced. It took a month from the first call to complete this. The service person did not call and canceled first service time. Then after they serviced and told me it was to be replaced they replaced my Stainless Steel Microwave with a regular black microwave. When I called to tell them it is the wrong microwave they told me stainless steel is considered a color and they are not subject to replace on color. I have stainless steel kitchen in my house and now and off black microwave. With the time and money I spent I could have replaced it myself and came off better. This sucks.

AHS resolved the problem to my satisfaction.

The last claim was our washer. It just died and we called it in to American Home Shield. We got help through Sears and they came out within a few days. The guy was great and we didn't have any complaints. He fixed it right away and did a great job.

My problem started about a month and a half ago when I noticed that I could hear water running near my water heater. I didn't see any leaks but I contacted them, and the company that was supposed to contact me did not. Another one did so I called them out and they came out and said I needed a new water heater. I said great. Meanwhile, I had to turn the water off and then there was a big mix-up with who was supposed to go out because they had reassigned it. And I said, "Look I don't know how this works. Just figure it out."

The contractors that have come to my house to do something have been pretty good about. They've done a good job. Right now I’m waiting on an architect to come and check my heater again because it’s not working and it’s really cold inside the house.

I've had three or four experiences with American Home Shield. The last one was about three to six months ago. I had problems with several appliances. The service was fast and good.

I am currently trying to speak with a manager about my request. Apparently your call center people are trained to tell customer we are not able to speak to management. They have to "fill out a request paperwork and someone will call you in a few days". My garage is standing in water and has been since I first called AHS and you sent out swat on Jan. 21st.

There was leaking on the carport where the hot water tank was. I called American Home Shield and the guy came the very next morning. He said that we would need a new hot water tank and that he would be back the next morning with it. He came back and put it in.

Called AHS to have an airduct leak fixed under my mobile home. The repair person that came out in the beginning of October and would not go under house to see where it was leaking from since he did not like spiders, he said, he came in house and said leak from from vents where new floor had been replaced or from intake duct. He said he would check with AHS to see if covered and get back to me. I waited about 3 weeks and called AHS back and was told that leak on inside of house from new floor was not covered. I told them the leak was outside of house under the house and wanted it checked from there.

I filed a claim about my plumbing. The washer was backing up when it drained. I made a phone call and American Home Shield sent somebody out. The guy fixed the problem and it hasn't been a bother since.

My latest claim was for my heater. I got lots of old heaters, and the guy did the electrical. He fixed everything fine. I would recommend American Home Should. It's a great company. And the contractor they recommended was very professional.

I have placed a service request regarding a leaking pipe on the property. The local company called "rite a way" sent out a technician shortly after and I got a phone call from AHS the same morning said that my permission is needed for a $275 for "modification" which I gave right away. Then it became quiet for a few days. I had to call the local company again to follow up. I asked to speak with the technician who diagnosed the problem. Wanted to have some detailed information about what to expect since I was not living in the house myself. No matter how many time I called, the technician didn't contact me.

My husband and I have had a few issues with American Home Shield (AHS) including but not limited to AHS not considering an HVAC unit going out during the middle of 100 degree (+) weather in Texas - an emergency. The final matter that left us dismayed was when our range caught on fire after 9 PM on November 18, 2014. The San Antonio Fire Department (SAFD) was called and determined the cause to be an electrical surge in the unit. They removed the appliance from our home to our back porch for our safety. We were informed that we needed to have a certified electrician check our outlet since the appliance fire tripped our breaker.

American Home Shield services are easy to use and provide peace of mind to homeownership. A simple call to an AHS representative or an on-line request is all that was required to begin the process of having my Heat Pump replaced by a qualified, professional contractor.

I had problems with my AC. I submitted my claim and they're very prompt and very efficient. The only thing I don't like is when I have to pay for a crane in case they have to put an air conditioner on the roof. They can take an air conditioner apart and put it up piece by piece and put it together. It doesn't call for a crane that costs over $100, sometimes it’s close to $200 for it. I don't appreciate that.

The customer service is excellent. I have never had a bad vendor. They were timely and efficient. I have recommended this product to several of my friends. Most reasonable cost.

I have always been pleasantly surprised by the services provided through AHS. The contractors have been polite, efficient, and professional in both appearance and workmanship.

I received extremely poor customer service and a cost me $100. I was told by the technician this company virtually denies all garage door claims because they say the garage door is out of balance, and that's what causes the garage door opener to fail and because of this they won't cover the open. The technician said almost all of the calls he goes on our United claims for garage doors and openers. He told me to virtually all of the people he deals with are unhappy. To make things worse, the people I dealt with on the phone are completely incompetent and not willing to understand the situation.

I placed my order last August. It has been 6 months now. My counter top range still not fixed yet. I just talked to some representative named Betty or Beth, she kept telling me I need to modify the wire of my house before they can install the new range. She kept blaming me that I agreed the model of the range. As a matter of fact, I already modify my counter once to make the range fit. Now they ask me to pay someone to come to my house to rewire the electric part.

All of our experiences with American Home Shield have been pleasant. The latest one just reinforcing them. It was great from the start, with the customer service representative who answered my initial call, to the representative of the repair company who scheduled the appointment. I also appreciated the information on the company that was sent to me via email. The repairman was on time, pleasant, well groomed, and knowledgeable. He was very happy to explain the issue and what he did to repair it. All in all we have been very happy with American Home Shield and I would definitely recommend them to others.

I have had American Home Shield since purchasing my home in March of 2011. Since that time I have filed 5 separate claims on my policy and have only been satisfied on one occasion, the first one. The first time I used their service, my pool pump motor failed and when I called to file the claim they had a technician out the following morning to address the issue. The technician noted that a part of the motor had burned out and replaced the motor for my then service fee deductible of $60.00.

American Home Shield has been overall excellent on everything and they got it done. I recommend them to all my friends.

Had to have a sump pump replaced. Called automated number to setup appointment, tech responded in a timely manner but when he showed up he said it wasn't covered and still charged me $75 for doing nothing. When appointments are set-up, someone should be on the phone and ask questions about if it is going to be covered. I hate wasting money!

Ease of use. I make one call and that does it all, where everything is taken care of and a certified repair vendor is calling within a few hours for an appointment time.

My last service experience couldn't have been better. The vendor was punctual, very polite, and knowledgeable.

As a former customer of AHS in Arizona, I was thrilled that we had the option to use them again now in the Los Angeles area. Our first claim was a clogged drain. We had a wonderful experience top to bottom. The service technician contacted us right away, was timely and fixed the problem as well as gave us great advice on how to keep our pipes unclogged until we could afford to replace them.

We got our new washer and dryer and couldn't spin the stuff right. We've had American Home Shield since we bought this house about eight and a half years ago, and we've had them out here for several different things. We've always got good experience and good service both calling and with the people that they send. The representatives were very helpful to explain what they were doing, why and what was going on. They're always fast and do a good job. The washer is better than normal.

I call Homeshield a day after Christmas informing them that my dryer is not working. Nobody call me back so I called them back two days, and they told me that Sears will call me back by 5Pm that day, and again nobody call me back. I did try again one more time with the same result so I decided to cancel my policies. This company is terrible.

There was a plumbing problem in the bathroom tub. My husband submitted a claim online, and he was satisfied and pleased with his interactions with the contractor. The contractor was efficient, knew what he was doing, and solved the problem. He made a second trip because he didn't have all the supplies needed, but I believe the plumbing problem is now fixed. We are grateful that we have American Home Shield. The experiences have been great. I appreciate the professionalism and actively responding to our needs.

It has been a positive experience with American Home Shield with one exception. Something was wrong with my light fixture and it was apparently not covered. I had to pay the fee. They didn't do anything and the problem wasn’t resolved. That wasn’t pleasant but other than that, it has been a pretty good experience.

Submitting a claim for my air conditioner was smooth. I did it over the automatic procedure. Somebody called me back within a couple of hours. Their representatives were good and professional. The workman that came out did a good job and explained everything that he had to do -- the best that we had come out in a long time. The air conditioner's working good. I haven't had to use it in a couple of weeks now since it's been really cold here, but before we turned it off, it was working really, really good. We've had American Home Shield for less than a year and we've used the company three or four times already. It's wonderful to have.

We've used AHS for repairs on our personal residence as well as rental properties for over 10 years, and have been very pleased with the service provided.

We filed a claim for our dishwasher about eight months ago. We used a computer and just put it in, and usually within an hour, we get a call back from American Home Shield telling us who is being selected to do the job. The contractors showed up in a timely manner. They said they'd get here a certain time and that's when they got here. The job was always completed. One time, they had to order a part and that only took a day or so to get here. It has been really good. We're still having problems after the repair though. It has always worked before and it just seems to be something with the washer itself that it's kind of a repeat. It works for a length of time and then it repeats going out. But having American Home Shield is a great experience overall. They've always gotten a hold of us right away and come on right away, so we're satisfied with that.

Had flood from hot water heater yesterday. Called AHS to tell of emergency, and the "robot" said "I can't find your account from your phone number, try again". No way to talk directly to a REAL person. Called 3x today and each time was told that Hartman Plumbing out of Salado, TX would call me back. I reiterated that this was an emergency, no water in house as had to cut off at street to control flooding from water heater. 1st call, the Brandy was rude and thought it was in the basement... I had told her it was in the garage and the house had 1 inch or better water in it.

Our interactions with the American Home Shield representatives are always topnotch whenever we call. The contractors are right dead on. I've only had one really bad experience and that's been a few years ago. I had a broken spring in our garage door. It was repaired and working right now. American Home Shield is right on top of things. I recommend them all the time.

This Home Warranty was purchased by my real estate agent when we bought our house. I added extra coverage for washer/dryer (I added myself). They could not correctly process the payment from my agent and my payment for extra coverage. Almost 8 months into my contact they billed me again for the washer/dryer coverage. Their billing department and customer service department is the worst ever - period. Lots of phone calls and no follow up ever.

We've been pleased with American Home Shield so far. Our experience with them has been good. So far what I like is that when we contact them for a problem, we get a quick response from somebody. We've had good luck with most of the people that they've sent out to do repair work. Usually the people call us within an hour or two of placing the request and then arrange to come out and take care of the problem quickly.

The plumbing company came out, looked at the pump and said that they needed to be replaced and it wasn't working properly. They replaced my pump or whatever it is that circulates the hot water in my house. It took them a couple of weeks to get out here to get it replaced, but they told me that they had to order the part. It was no big deal. The contractor was very good and very cordial. They did a good job. The pump has been working fine with no problems whatsoever. It's doing what it's supposed to be doing; circulating the hot water throughout my house.

I filed a claim for our heater. It would come on but it wouldn't go off so they had to replace the circuit board. The contractor who came was a very nice man. It was kind of working when he was there, but he waited long enough and turned it on and off and worked with it until it started doing it. I'm glad he did because he could have just left and say "I don't see anything wrong." Now the heater is doing fine.

The repairman was on time and corrected the problem. To fix the problem, he has to order parts but was not sure if he would have the time to fix my heat because of his schedule. To my surprise he returned in about hour and fixed my heat. He was very helpful and friendly.

After 3 years, I have left AHS. Twice, when the repair company couldn't fix the appliance (dishwasher and dryer), I had to escalate the problem to the executive office to get any action. You can place a service call with very little wait but be prepared for LONG hold times to follow up on a service call. They really don't staff enough people in their call center and certainly don't train them well in providing good customer service. The last straw was when they increased my deductible (without telling me) from $60 to $75 in 2014 and then sent a contract for 2015 and raised the monthly charge by 30%!!!!!!! I called customer service to cancel. Was told someone would get in touch with me.

I think American Home Shield is wonderful. I've never been disappointed. Talking to the people that worked there, they go overboard to be nice.

They sent the wrong plumber. They needed to send someone that could locate the leak in a shutoff situation. So that delayed it a couple of days. Then they sent the correct one and the guy fixed the problem. So overall it was good.

We've had an excellent experience with American Home Shield.

I have excellent service from AHS. I use them frequently, about 4 times a year. They are very responsive.

I filed a claim recently because the faucet in the bathtub started leaking real bad. I just called in a service order to make sure my plumbing was covered and they said it was so I had a work order for it. I got a follow-up call from a customer service rep. It was a nice lady that gave me the name and information of the contractor that would be contacting me to set up the appointment. She emailed it to me so I had immediate confirmation. The contractor called within a short period of time, scheduled and everything went well. He came out but didn't have the correct parts with him so he left, rescheduled the appointment and came back with the right parts, did the repair and everything's been fine. They've always been satisfactory for me. They always handle the claims very well and I haven't had any problems.

AHS is the best home warranty company out there. I have done very well with them. AHS is fair and honest using good service providers. Thank You AHS.

We live in Chicago with a young child. Our heater broke and an additional part was needed. We got someone in on the 20th who stated they would be back in a couple of days with the part. I waited around all day on the 23rd only to be told at 6:00 p.m. they will need to do it Monday the 26th. Their service personnel must put the warranty projects at the bottom for service.

Everything went smoothly.

The water heater burst inside so it was all leaking. It was replaced by an assigned technician by American Home Shield. The representative was helpful, prompt in assigning a technician to come here, and it took less than 24 hours for the replacement. She was friendly and knowledgeable. The contractor was very knowledgeable, helpful, friendly, and did his job more than I expect. After the repair, the heater works pretty good and up to now it didn’t have any problem. American Home Shield is 125% to me. I’ll be recommending them, whoever will be asking me here in my neighborhood.

I had a very good experience in submitting my claim to American Home Shield. I filed the claim when the refrigerator ice maker was not working properly and there's a water leak from the back of the refrigerator. It's now better than before it was repaired.