American Home Shield Reviews

There was a time years ago when I was a realtor (before I had to retire), in all of the homes that I listed, I suggested American Home Shield to home-buyers because I know their reputation. American Home Shield has always responded to us in a positive manner. We never had to call them back a second time. We never had to wait more than a day or two to have somebody respond to us. The young man sent by AHS was very professional. I felt that he went over and above what he needed to do because I'm on a cane and very disabled. This is the second time that he's been out to my house, and I’ve never had a problem with him. We lived in Tennessee and we had them with that home. We've lived here since 1999. When we came back, right away we contacted AHS. We have and we will continue to recommend them!

I haven’t really used AHS that much but when I’ve used it, it’s been adequate until now. They couldn't fix my refrigerator. They don’t cover this make of refrigerator.

Whoever we've ever had come in from AHS were very courteous, very polite. They clean up after themselves and the work is usually done correctly so we don't have to worry about calling them back. Our last claim with American Home Shield was when we thought we had some problem with the furnace and heat, but the technician checked something and everything was okay.

The experience with the folks that I deal with has always been pretty good. But I’m frustrated with the claims process because it seems to take forever to get something done and nobody’s willing to completely fix the problem. I've had problems with my heat and air unit for the last three winters. The unit is probably 22, maybe 23 years old, supposedly covered under the warranty but certainly just keeps getting band-aids put on top of it.

We called because our washer upstairs is flooding out of our laundry room this morning. We spent over an hour on the phone with them this morning. They say we have a past due of 100.00 which we do not... They read back all the documentation on their side which even states we don’t owe. The woman the phone would not give us her name or turn us over to a supervisor. Said it would be a couple of hours before someone would call us back EVEN THOUGH WE HAVE CURRENT FLOODING IN THE UPSTAIRS OF OUR HOME.

American Home Shield and their subcontractors responded right away the request when something broke down. So far I've called for their help twice. The contractor that came to the premises to fix whatever was broken were very punctual and professional. They got the job done. So far my experience with them has been awesome -- I'd vouch for them!

At times it's really good, and at times it's really very disappointing. We use American Home Shield for replacement on our water heating, instead of it being a $1000-$1500 deal, it ended up being $4500-$5000 deal. Instead of AHS hiring a plumber that could do the plumbing for the whole thing, we ended up with a plumber who could do this little bit and a plumber who could do that bit, but nobody could do the whole thing for some reason. It was extremely annoying and expensive.

Most of the contractors they send out have been pretty good but there have been a few that are kind of flighty. Right now I'm still waiting for a call back from AHS for my garage door opener.

I was with the company about a year and a half and was pretty satisfied. I just got off the phone with them to add service and they were very unhelpful. After 1 1/2 hours on hold, they stated I had to cancel my contract and then 15 days later start a new contract. I don't know about anyone else but I don't have the time to sit on hold waiting for customer service. When I told the gentleman if I cancel, I will end up taking my business elsewhere. He said that is fine. There are too many home warranty companies out there to waste my time. So that is what I am doing.

All our experiences with AHS have been good. They've very prompt and they have good contractors that show up when they say they’re gonna show up. The workers have always been satisfactory, don’t have to call them and complain.

Not excellent, but good. I used them when I had a cooling system put in. However they really didn't pay a lot so I could have just went on my own like I did when I needed a hot water heater. I forgot to call them about that and purchased the water heater on my own.

American Home Shield has been finding me bonded and qualified people to repair the items that I needed repaired. One of the most important things is the fact that it covers just about every appliance in my house. I've been quite happy with that and it saved me quite a bit of money. I also like the fact that I don't have to pay 2 or 3 times whenever they make a mistake or have to come back out.

I had no challenge when submitting a claim with American Home Shield. My garage door was making noise and gave in one fine day so I called. The people they sent were fine and very professional. They took care of work which was required and they came on time. It was a job well done. It was all pleasant and I've been happy with them.

We've used American Home Shield for 13 years and they always come when they say they will, they do a good job, they keep us posted if there's parts ordered. We've been very satisfied with their work. I've been very pleased with their contractors Backflow Plumbings and Tris Air Conditioning & Heating - they've probably been here the most through the years. There's been other various contractors we've had throughout the years but they've been here the most and they are the ones that stand out.

In Dec. of 2013 we called for service on a heat pump, system unknowingly had been running on "emergency" heat for several weeks and we incurred a large electric bill! Contractor was slow and replaced one part a week later and thought we would only be out the $75 service fee, after replacing that one part another part was found to be bad and needed to be ordered and replaced another week later. At that time we were charged $490 in freon costs because AHS only pays $10 per pound of the old style freon. Fast forward to now March 2015 same unit is down, already have a $300 larger electric bill, all the freon has leaked out because of at least two different leaks. So we will be out another $500 in freon plus electric costs because unit is 12-15 years old and AHS does not deem it too far gone to replace. Service is very slow and copay and loop holes are extremely expensive.

I am trying to help my mother ** with the plumbing problems she has and accessing the home warranty she acquired. I pulled up the web page for American Home Shield to order my service call. I understand there is a 75 dollar fee for the plumber to come out and I agreed to that. I am ask to check off the problems that I have. I check the boxes for the leaks and toilet problems, but there is nothing about the washer drain backing up. I figure I can talk to the plumber when he comes. He says he can not do the work if it is not on the work order. We call AHS and they say they will come out at another time for 75 more dollars. I told them that their web page did not explain this and I needed them to pay the 75. They said no. Please do not use this company if possible because they are not understanding of the clients' needs.

I've used AHS for electrical issues twice, refrigeration repair and a replacement, and for fixing a dryer. I have nothing but perfect things to say about them. Claims are all handled very expeditiously, contractors got back to me very quickly. I couldn't believe it. They go over and above whatever they need to do. But if they needed to order a part, it was a little different. One of the things on the last service was an outlet that was actually melted that could have started a fire. The guy got to us so fast that we had absolutely no damage and no problem. The quickest that they responded could've actually saved a big, big problem from happening. I have absolutely nothing but good things to say about American Home Shield. They are excellent. I would recommend it to anybody.

When my hot water heater stopped producing hot water, the two employees of the first repair company sent by AHS told me that more than likely the heater would need to be replaced and that they would notify AHS who would then make the decision to approve or not approve. After a week went by and I did not hear back from AHS. I called to check on the status of my request. The following day I was contacted by a second repair company to schedule an appointment, the soonest available being in four days, to send someone out to inspect the heater to determine if it could be repaired or needed to be replaced, which was exactly what the first company did. When I called AHS, they told me that nothing could be done until the second company inspected my heater and reported back to them, which means that I am going to be without hot water for another week at least.

Our heat was out - winter storm hitting east TN. Put call in to AHS quickly. A-1 heating came out and fixed our furnace. My husband asked the tech if he worked on gas fireplaces. He said, "No but let me take a quick look." He blew the pilot out and it worked great. That night winter storm hits. Trees fell and power was out for two days. Thanks for A-1 we had our gas fireplace working. If it wasnt for that guy going over and above his call of duty we would have had to leave our house. As long as AHS has that service co we will keep AHS. Thank you both.

AHS has been usually quick about getting service to me. I would say 8 out of 10 times, it's quick. 2 out of 10 times it's not quick and I have to ask a second time for help. And I was very impressed with the excellent Sears representative who recently came out and fixed my dishwasher.

The gas furnace of my heating unit downstairs stopped working so I filed a claim with American Home Shield. I called the number, got a call back from the repair people within an hour and a half. And then they were out within the next couple of hours to assess it and fix it. They took care of the problem in a very short period of time. The guy was very knowledgeable and he checked the system over and said everything was good. It was freezing that day and he got us working pretty quickly. Apparently it was some kind of basic check valve that had gone bad, and the ignitor for the gas furnace had actually gone out. The people from AHS were courteous, professional. We're real pleased with the people that we've dealt with, and everything has been excellent and great.

I called American Home Insurance couple of times. Every time there was a wait of over 15 minutes. Finally I spoke to customer service to discontinue my warranty. She confirmed and she also mentioned she is removing my credit card from the file so I will surely not be billed. But I am still getting billed from them. Tried calling them back, but the wait has been over 25 minutes.

Everything was good and positive, and I have no complaints. Everybody showed up on time, and they did what they needed to do and they fixed the problems.

It was fine working with American Home Shield. They were responsive and we got our issues fixed. I recommend AHS.

AHS is to me the best coverage you could have for home appliances and for other items based on your home and needs. I am very please with the customer service reps when I call and the ease of getting repairs done when called. I give them a high score for the grateful help/dedication they have provided on repairs I called in.

I recently notified AHS that my hot water heater went out. They dispatched a plumbing company to come out (which took 3 days). It was then discovered that the existing hot water heater was the incorrect unit for LP Gas. Previous owner installed a Natural Gas Unit for LP gas use. So obviously the whole unit needed to be replaced for safety and code concerns. AHS immediately denied the claim, stating that they are not responsible to put a new unit in due to improper installation of the previous unit.

There was one time that I had a problem with my heater and it took forever for them to replace the whole thing. They can do better. I haven't had any problems with their contractors except sometimes they'd be late.

I’ve had the coverage with American Home Shield since I bought the house almost a year ago. They've come out a couple of times and I haven’t had any problems. They did what they’re supposed to do and everything has been resolved. However I wasn’t aware that refrigerators are not covered. I just made a service request for the refrigerator since I assumed that it was covered but it was not. With a flex plus coverage of $550 for the first year and I think it’s $652 for my second year now, I thought they needed to cover the refrigerator. Other than that everything’s been good.

My dishwasher started malfunctioning right before Thanksgiving. There's only one repair person where I live. Sear's came. They couldn't repair that type of dishwasher, so they should not have been called in the first place. They made a wasted trip. Then the local appliance repair person came and he couldn't do it either. So the one thing I found disappointing about American Home Shield is that my dishwasher was top of the line and they ordered bottom of the line replacements, so I upgraded the next level up. They're going to install it so bottom line, everything is good. I just want to have functional, attractive appliances and I'm very happy with the service. I’m really glad that I’ve signed up with AHS. This home warranty is fulfilling the purpose that I wanted.

We had a problem with our pump downstairs that's why we asked someone to come in. We submitted a claim and there's no problem at all. The representatives were very good about it but the contractor they sent was not as good as I would have liked. He had to conduct several times. The pump wasn't fixed the first time and it was difficult. He didn't call us back. Within 24 hours we had to wait on them and then several times he said he was coming, he didn't show up because of different issues. But he did finally fixed it and it is working fine now but it took longer than it should have. On the other hand, we had no problem with the person sent in for another claim for our heater.

No complaints at all. If I had any, you can bet everyone would hear from me!

Have used AHS almost 20 years. Have deleted many/many/many times their e-mails, basically to give me homeowner tip AND upsell me. For the 1st time today I engaged their offer for savings on new appliances via their e-mail to me. 1st...the phone agents follow a script and CANNOT answer consumer questions...and don't really care. 2nd...once I gave them vendor model #'s, they would quote me their SPECIAL AHS prices.

Just recently in February I placed an order and went over it with their customer service. I said to her the light in my kitchen keeps going out. I said it’s not the light bulb because I keep my light bulb okay and my husband went to try and put a light bulb in another time and it shocked the heck out of him. I also told her, “When your service person comes out, they’re gonna need to bring an extra tall ladder about twelve or thirteen feet.” Then I said "Could you repeat my request back to you?" She did.

Anyone thinking of buying a Home Services Contract with AHS needs to really think twice. Are you trying to buy peace or stress? Here is what happened. Kitchen Faucet handle came off which was fixed by first plumber sent by AHS. Due to faulty installation, the second one came and further messed up and caused a HUGE LEAK! Rather than fixing the issue, he ordered a replacement from MOEN because it was free but he did it by ground shipping without checking with me, the home owner. I would have paid the expediting fee of $20 had I been informed.

My heat went out and I called American Home Shield and they sent Bailey's Appliance over here. They diagnosed the problem, it's been the bad condenser and they called me two weeks ago and said that they went to order the parts, he'd let me know when they come in and they would set up a date to repair. Well, I haven't heard a word. So I called back American Home Shield and they put me on hold for 30 minutes.

We got American Home Shield as part of the purchase of our new home. We had a water leak in our kitchen and called in to have service call. We explained the urgency of the matter and the representative said they would escalate the issue to have service immediately, but our service call was never put in. I was only told about this when I called in the next day to confirm. We put another service call in and it would take 3 days! We were forced to live without water for 3 days until someone came out. This back and forth went on for days. The company that the appointment was scheduled with gave us a 3 hour window in the morning, but ended up coming to our home 5 hrs late! at around 8pm. Once the leak was repaired we found out that because of the delay in service that the water damage had spread through our whole kitchen and AHS would not help cover any of the damages...

I filed a claim with American Home Shield after I came outside on my way to work into the garage and saw water everywhere because of a hole in my water heater. I went through their automated system and everything went really smooth. About 15 minutes later after the call, the contractor that was doing the work called me to set up an appointment. The contractor was okay. He flooded my garage three times because he can't get that thing from the walls right (he was new) but he got his supervisor. I wasn't upset about it. Things happen but they are professional as far as doing the work. It was really, really fast. It has always been super easy with AHS. I pay my premium and when I need them, I just call them. I've only made one claim with them so far and it has been great.

I've had a couple of incidents I've had to use them, and I haven't been dissatisfied as of yet. Like recently my garage door wouldn't open and I kept putting it off a couple of times until I finally decide to get it fixed. I went online and put the request in, and the rep called me the same day, schedule to come by a couple of days later and arrive like 45 minutes before he was due here. He texted me if I have time, but I was outside and that I could come back later, which I thought was awesome. The guy was was very professional, explained to me what the problem was, showed what it was and it took him maybe 15 minutes to fix it. My daughter recommended them to me a couple of years ago and then finally I decide to put my home on it and now without a doubt I highly recommend them!

I ran a load of dishes on our dishwasher but it hadn't washed. And the guy came out here twice and didn't find anything wrong with it. Surprisingly, it worked good ever since. We've had a contract with AHS for at least seven years since we've been in this house. We bought an older house and we've had a lot of things done with our swimming pool, and we've always had good results.

AHS has been successful helping me with any claims that I've had. My garage door was totally unusable so I submitted a claim to AHS. The contractor they've sent was pretty good and customer service-oriented. He answered the questions we had, explained what he needs to do and if certain things were a problem that American Home Shield may not cover it. It's been perfect since the repair. I can now close my garage door and open it.

We were having problems with a leaking refrigerator icemaker. That required getting a Sears technician through our AHS insurance. Instead of telling me to call Sears and work it out with them, the AHS rep took charge of the problem, ensuring that we got the right help and got it promptly. The Sears technician then solved the problem quickly. I hope AHS will continue to act proactively like this on behalf of its clients.

I've been with AHS off and on for years. I've had them in the 80s and I’ve never had a service issue that was never taken care of. Their service is good, however, their prices have gone up quite a bit. The cost for the policies and the coverage are really becoming overwhelming. We're not abusers of this type of policy and I believe we should not be penalized for their other customers that are abusive. I use it when I need it and it’s very few and far in between that I’ve actually used this policy to fix my things. Because of this, I am probably not going to pick AHS again this year.

We have been a part of American Home Shield for ten years and have had three needs for service. One was for service on our air conditioning unit that was solved quickly. The second was an issue with our clothes washer. The washer was putting grease on our clothes. The service man came quickly to check it out. The washer was serviced then and two more times to no avail. Our service man contacted American Home Shield to let them know that it was not repairable. AHS got the ball rolling and we were blessed with a new comparable clothes washer in just a few days, installed and working as promised.

Overall I have had a positive experience with AHS. I have had a few instances where I needed a callback to have repairs completed, but in fairness I have used the service since buying my home and am sure I have saved a significant amount of money.

I was impressed with the prompt service of Hammond Appliance Repair. I was not impressed with the unprofessional appearance of the employees. Hammond did a great job on the repair and my new ice maker is doing a great job.

The heater stopped working so I submitted a claim online to AHS. Contractors were prompt. I was glad that they came on time and fixed it. They were able to get the part fairly quickly so I was satisfied with their effort and the service.

American Home Shield makes you feel covered and secure about home owning. Nothing fears me about the outcome when protected by AHS. Reliable & Responsible.

A very professional company providing service for people's appliances and systems across a wide area of the United States. Ease to contact and get service when it is needed. Available over the telephone anytime.

I find it hard to get a hold of a person when filing a claim because it goes in to the automatic and it never gives me the option of going to a person. I was having problems with the indoor unit and they came out in January and cleaned the sensors on it. They unit started acting up again so I had to have them come out February 2nd, and they sent the same guy out. And then this week, it's been acting up again so I called them again and they're supposed to have a different person out today to take a look at it. The contractors AHS send mostly are generally really good. I've only had a couple of issues with the contractors in all the years Ive been with American Home Shield, which I think is pretty good. What I like about using American Home Shield is that it's a relief because I don't know the contractors and I don't know who to call and American Home Shield takes that burden off of you.

I had a good experience with AHS. The people that answered the phone are always very nice.

We've had good experience with AHS. When something comes up, we call them and within a couple of days, somebody was coming and took care of it. Last year we called them for inspection for the heating. While the technician from MJS Mechanical was here inspecting, one of my air conditioners was having a problem and he fixed it. He was a great guy.

My toilet started leaking and I called AHS. I submitted my claim on the internet and then I called back because I wanted somebody to get there sooner. They said, “Well, we have 48 hours.” I was a little bit miffed about that but other than that it was fine. Contractors were excellent and there were no problems after the repair.

I'm disabled so I can't get down and work on the toilet like I used to. I filed a claim with AHS when the toilet wouldn't seem to shut itself off. AHS was very good. I called, got a person on the line, and when I told them the problem, they said they'll get hold of the plumber which they did. The contractor that came to my home was very polite, kind, and efficient - a no-nonsense guy who knew his business very well. Everything that I addressed was taken care of right away. That's why I've recommended American Home Shield to other people. It's also been that way every time we've had a claim or had to turn anything in.

My tenant that was staying in the home had told me that two of the outlets were tripping the breaker and there was a problem with the trash compactor or whatever in the sink that takes the garbage. So I contacted Home Shield and within a half hour they returned call for me and said that this company was going to be contacting me about this, and this company is going to be contacting me about the other, and they contacted me within 24 hours. The technicians went over there, found there was no fault of the tenant, and made the repairs. They were fantastic!

I would recommend AHS. There were some difficulties but it was more with the people that they had come and do the work. Our faucet was leaking/dripping so we called AHS. Most recent call to them went very well. They sent out a man who saw what the problem was and that we had to replace it. So he left, that was on a Friday, he came back on Sunday and replaced the faucet. The prior one, however, where the guy replaced the faucet took forever and that one was lousy.

My garage door completed came off the hinges and had no way to secure my house. Customer Service told me that I would wait for the company to complete the work which could be up to 72 hours because of the weekend. Asked to talk to supervisor and was refused numerous times. The customer service told me that the customer does not tell the company what is urgent even after I explained everything to them. I have two policies with them. Definitely will be looking for new home warranty company. The lack of compassion and willingness to work with customers is horrible and not to be able to talk to a supervisor is horrible customer service.

There was an issue with the heating system in my rental and it took multiple trips with multiple companies and different technicians to get it resolved. One of the contractors even said the system is old and that I should just get a new one. Anyway, one technician from a different company finally found the issue and had to order parts for it but was able to resolve it. It took three or four weeks to finally get it resolved. Then I've had an issue with the microwave. I called it in, paid the $75 fee, told them to tell the contractor to call the tenant, not me, to schedule. Yet they called me. Other than those issues, it's been a very positive experience over the years before they switched to an automated system where you are put on hold for an hour if you wish to talk to a human being, and this ticks me off big time. I have recommended American Home Shield and would still do though. Some issues happen but mostly due to the contractors' fault, not AHS.

We have been a customer for AHS for almost 4 years. We have not had any issues with their service until we most needed it - this past week. Our furnace decided to stop working correctly in one of the coldest February's in history. We are going on our 6th day of subpar heat. The contractor came out on Tuesday (today is Saturday) and provided AHS with all the information they needed to move to the next step. We have called AHS no less than 10 times this week and have been given different information each time. We have not received one call back from AHS to advise of the status of our claim. We are beyond frustrated at the lack of service and response from AHS. We were told today that Purchasing does not work on the weekends. We also asked that a supervisor call us back and that did not happen either. We are beyond frustrated at this point.

I was having trouble with two toilets in my house as when you flush them, they kept running unless you get into the tank to stop the water. It was aggravating! On one toilet, I couldn't find the little chain that hooks the stopper to the handle - it had came loose at both ends. To solve this, I have to turn the water off in that bathroom entirely until the servicemen sent by AHS got here to fix the plumbing problem. They are prompt, courteous, and pleasant to work with. I had no problem with their servicemen and I'm very satisfied with Home Shield's service.

I had a problem with the heater. The contractor they sent was a really nice guy; he was professional, courteous and on time. I'd recommend both the contractor and AHS.

I've had a problem with my garage door and my furnace, and both were taken care of well. However, when I had an issue with my dishwasher, the person I spoke to on the phone was a bit abrupt and I never got a call from whoever the contractor was. I called in when I discovered that it was actually off and someone's here the next morning.

Our air conditioner wasn't working. It stopped cooling the air about a month and a half ago. When I filed a claim, American Home Shield has been great but my experience with the actual vendor went bad. The contractor was on time, friendly, knowledgeable. He told me that the compressor had to be replaced, could not be repaired and it would take five to seven days to get the part. About two weeks later I didn't hear anything from anyone so I called the contractor. They said they didn't know what was going on and didn't have any record of the part being ordered.

Submitted a service call with AHS for a cracked toilet flange. I had to take time off from work to meet the plumbing contractor only for them to tell me they needed to reschedule because they didn't have the parts to fix the toilet. When I called AHS to speak with a supervisor I was told someone would contact me in 24 hrs. This type of service is unacceptable!

I came downstairs only to find out that my sink is full of water. I phone AHS to get somebody to help. Reps at AHS are courteous. The contractors, however, were not able to perform the services that they were hired to do. We had two mechanics come out and none of them was able to unplug the sink. A third one came in and said he was the master but he couldn’t get it done either. So when he left I just went to do what a home owner would do: I unplugged the sink myself to drain because they couldn’t get it unplugged. I'm dissatisfied as nobody was able to deliver what I was paying for.

It was a lot easier filing a claim with American Home Shield. I make one phone call and they give me a return call with a date of a contractor showing up. They show up and do the job. I make the payment, they leave and I never have another problem. It's a done deal. I recommend AHS to all my children, my grandchildren and neighbors.

I called American Home Shield and they dispatch a good electrician within a day or so. I watched him do his job and thought he was very professional. We used them for a number of occasions and they always perform very well. They respond quickly and have good technicians.

Our range caught on fire. The contractor contacted me and scheduled very quickly. He called en route and was on time. He recommended replacement of the appliance and AHS already approved it! We are very pleased!

The claim process of American Home Shield is always very simple. On one of my claims, the problem started back during the summer and all I did was the usual: I called the 800 number, scheduled an appointment, and someone came out to look at it. I happened to go on a vacation after they came out to look at it but they did definitely come and fix the problem once I returned from vacation.

Our toilet was leaking so they had to put a new seal on it. The technician that came to our house was prompt and very friendly. He told me the things that AHS does not cover. I had no problems submitting the claim.

Submitting a claim with American Home Shield is typically a pretty easy process by phone or online. The contractors they send are fine but I have a problem with one of them as they’re having a problem figuring out how to fix an issue in their communication. It’s not great but overall I’d been happy.

If I can I usually file my claims online. The service rep calls, I ask them if they can come at such and such time, and they're usually on time, maybe 15 minutes off but they always give me a call and give me a 20 minutes heads up. They come in, do the job, clean up the mess, and off they go. I've had American Home Shield for at least 12 years. That should say a lot right there. They're Class A.

My heating unit failed 2-23-15. Your service company responded quickly but then everything went sour. I have been without heat during the coldest days of this winter. The service company ordered the part but DID not inform me of this till I called them. Now it is 2-27-15 with no part and UPS will deliver it tomorrow. The problem now is the service company says they will not install it till Monday. I have never had such sorry service and have had no one that really cares if we have heat for the weekend. I would not recommend anyone buying this service. My next move is to call the public service commissioner for the state of Louisiana and get them to call AHS. By the way if you call them you get a call center that can do nothing to help with the repair company.

We've recommended American Home Shield to a lot of people. They're great and they take care of any problem.

Have always had good experience with AHS. Pleasant, courteous and timely. Have had contractors always work to my satisfaction with repairs. Would recommend this service. Have been satisfied with my 5 years that I have been with them.

American Home Shield got my information mixed up when I filed a claim in their website. They sent the technician to the second property which is the wrong property address. Fortunately, I knew the technician and he personally called as he thought he was in the wrong place. On the other claim I had them repair my father's heating unit and I got excited that I only have to pay $75 and I can continue to call them until it was fixed. But I'm not that pleased. They took four to five service calls to get it fixed.

It's a comfort to know that AHS has my back in maintaining my home and if disaster strikes. My Air Conditioner went out and the repairs would have cost me over $1000 for parts and labor. Instead it was just the $75.00 service fee. Repaired in just two days from notifying AHS. The repair man was very knowable and had the replacement parts on his truck.

I have been with American Home Shield for nearly 20 years and have received expert service on every occasion I've called. Very professional service personnel have come into my home and treated me with respect and courtesy. The service men's uniforms were neat and when asked, they covered their shoes to cross the carpeted areas of my home. I am a serious neat freak and we do not wear shoes inside my house. I called for service on a Sunday and the plumber showed up right away and unstopped the drain from the outside. One other call was to service my refrigerator which resulted in the purchase of a new one paid fully by AHS. That was a pleasant surprise. Needless to say, all the repairs were completed to my total satisfaction.

I like the response time on getting contacted and American Home Shield fixed whatever issues we had.

My sink clogged up. After submitting the claim, AHS gave me the number on the spot. When I called Roto-Rooter, the guy called me right back and was already out here within three hours. All he had to do was bring a snake in and run it down the hole and bring it back up and blow. It was easy for him. He was good and did everything expected. He also didn't leave any mess after his work. It was wonderful service.

We've been pleased with American Home Shield. We have not had any difficulties when we've had a reason to be reimbursed or had someone come out to check major appliance - very acceptable experience.

The guys AHS sent couldn't fix the hot water heater because it wasn't doing the thing that I said it was doing at the time. So I said, "I hope it doesn't blow up and catch fire." They assured me that wouldn't happen. I put in a second call before they came out, so I wouldn't get charged with two service charges, and they fixed our hydro tub. The service guys were good but I think they were better in the past. I think AHS cut back. But overall, the service is awesome and it saved us a lot of money.

Last time we had a claim was in October. Our refrigerator went out and it was horrible because we had 18 people in our home. I kept trying to call American Home Shield. They kept putting us on hold and we didn't have any time. It was getting late on a Saturday afternoon. We had to drive into the next city and go buy a refrigerator because I have a freezer full of fish. And then we were told when I put a claim in that it won't work, that they didn't give us an approval to do that. I said I had a house full of people and the refrigerator crammed full of everything. We noticed water all out on the kitchen floor as well and we opened up the freezer door and everything was melting. The kids love it because they got to eat all the ice cream we had left. But that was it -- they told us they wouldn't cover it. Before, they've taken care of us but this last claim was horrible.

My shower was running just hot water and it wouldn't shut off. American Home Shield sent a contractor and he was able to fix the problem. AHS gets a person out in a timely manner and that person is usually a reliable company. It's excellent.

I have been waiting 8 weeks to have my washing machine repaired by American Home Shield. I called the last week in December to request service. It took 6 days for the "repairman" to come out. He diagnosed the problem, said he would order the part and call to schedule an appointment with us when the part came in. He comes back a week later, puts the part in the washing machine and 2 days later, we are back to square one. Machine malfunctions. Tried calling him for several days to get him back out but he wouldn't return our phone calls. Called AHS, waited on the phone for 30 minutes only to be treated very disrespectfully by a representative. Hi Monica. Basically she did nothing to help. I finally get thru to the voice mail of a supervisor. She calls me back and I fill her in on what's going on. She was very nice and I start believing at this point that my washing machine is going to be fixed.

Most of the vendors, with the exception of one, had been very professional and timely to get in touch to make the appointments. I had one little incident with AHS that wasn't so great but overall it's been good.

We had AHS once before when we lived in Dallas and used them and we're happy with the results we received when in Dallas. We moved to Needville Texas a little over a year ago and when we purchased our new house it came with a different homeowner's policy company. We never used it and when it came time to renew our policy after the first year we decided to go with AHS because we used them in the past and we're really satisfied with there services offered. Anyway we asked the person who we contacted when we called to get a new policy on our house here in Needville and specifically asked about the coverages on our Water Well and Septic Systems. They told us EVERYTHING we were asking to be covered WAS COVERED. My wife verified by asking the plumbing for the septic was covered from the toilet to the field lines out in the yard and the person said "YES everything is covered we were asking for."

It started in the first cold spell that we had and, for some reason, the door had pulled away from the hinge and when I close the garage, it didn't close properly. I submitted a claim and it went very smoothly. The contractor seemed very knowledgeable and explained to me what the problem was. He told me there would be a $100 fee upfront and then he explained to me that their one product didn't cover one part, which I was disappointed in. I had to pay extra $60 and I didn't have a choice. But still, I would recommend American Home Shield.

I got very good service from American Home Shield. I got a new dishwasher and a new washing machine.

Our first call with AHS for service after having them for a year and half was an okay experience. However, the 2nd call has been a nightmare. We had a routine kitchen drain blockage, we got assigned a contractor and it seems all okay. But after waiting for 48 hours without a call from the contractor (we even tried calling them, but they had no answering machine and no one ever picked up their phones) we cancelled the service call hoping to fix it ourselves by snaking the drain.

The thermostat was broke. They were quick and efficient in processing the claim. Everything worked out. This is about the second or third time I used AHS and each time it’s been great.

From the first call through the issuing of the check, the company was professional and quick with each response.

Friday I had a pipe that burst. I called AHS and the lady told me that they had up to 48 working hours to get it fixed, so I canceled my claim and got someone else to do it because I couldn't wait to get it done because my downstairs was flooded. I didn't know that on the fine print, American Shield has 48 working hours before you had to be contacted about the plumber, electrician or whatever. I thought if you called in on a Friday, somebody would call back on a Saturday. Now I'm really thinking seriously because I think a homeowner cannot wait 48 hours. They are excellent when you call to get something done during working hours and get immediate response I would recommend AHS because they have an excellent customer service but would just tell somebody that there's a 48-hour wait before a service comes. Other than that, I can't say anything bad about the company.

They're efficient and they completed all of their work on time so it's been a very good experience with AHS so far.

Everything has been excellent with my last claim for our heating system. Since we moved in, anytime that something occurs, it's truly rectified in a short amount of time. I enjoyed the turnaround service and we're very satisfied with it. They came out twice right away and took care of the situation rapidly.

I purchased a shield essential home warranty on recommendation of my realtor. 4 days prior to settlement on the home, the outdoor condenser unit on the heat pump outside sprung a leak. I called AHS and was told someone would contact me from American Team. American team called and set a appointment up and they arrived on time. The service man checked out the Heat pump and condenser unit and told me someone would call me the next day. Then he asked for the 75.00 fee.

A few years ago, they sent me a person out to fix my AC who told me that the whole indoor unit had gone out and they would have to order the unit. After a week I didn't hear anything from them. They then told me that they were waiting for the insurance and after a week came with the part. But then the guy who was going to install it was different from the original and told me, “Ma’am, I don’t think it’s your indoor unit. Have they looked at the outdoor unit?” I said, “Yes, sir.” He said, “Well, would you mind if I looked at it again?” I said, “Most certainly, you can go out there.” He walked out and he looked at it, and then he said, “Ma’am, it’s not your indoor unit at all. It’s the starting capacitor.”

Called for plumber, after waiting on him on two separate occasions he finally showed up on the third and claimed it was a pre-existing issue which it was not. Then the plumber proceeded to send vulgar texts to my phone, then returned the service fee because he was obviously in the wrong. After that, American Home Shield sent me a bill for that same service and demanded I pay it, period. Rude customer service associates at that. I would never recommend anyone waste their money with this company.

Based on email and phone conversations, all the systems for my pool are covered. My pool maintenance company notified me that the pop-up pump motor is broken and needs to be replaced. I made a service request to AHS online so they can fix the part. In my service request, I specified exactly the part that it was defect. Service fee costed me $75.00. Contractor called me to schedule the visit and get details on what is broken. I reiterated again the part and what is wrong with the pool. They knew precisely that the pop-up pump motor is broken. When the contractor (chosen by AHS) came to my house, they told me that AHS is not covering that part.

My realtor wrote this company into my buyer's contract when buying a home recently. What a mistake that I did not do my due diligence. Horrible repair company that left and did not take care of problem, then had me wait 2+ hours for return visit. After two and one half hours, called and asked if someone could stick around as they were running late. Now I am learning it is up to me to find out serial number and call that number into them so they can ordered the part? Why was this not done on the very first visit? And how do they know what is needed, since they have not returned to look at washer. Something is very fishy and this is another one of those "we will scratch your back if you scratch ours".

Overall experience with American Home Shield was good and the contractors sent were okay. I would recommend them.

Hi, I've had American Home Shield since 1999 in two houses. Through those 16 years, the cost of their service has increased, including the service visit fee. The number of things they're willing to cover has decreased, there are frequent website issues (including no way to reach tech support), and today, I had my second fine print phone call from them that an item wasn't covered. In the first case, a lizard committed suicide on my central air conditioning compressor (not covered - pests) and today, a leaky faucet wasn't covered (because it was a faucet). Many of the service contractors who they subcontract with have told me that they will pay for the cheapest possible parts to fix the problem, even if only temporarily.

We had nothing but good satisfaction with them. We had a hot water tank leakage and they sent people who were congenial and communicative. That's the only claim that we have submitted through them but it worked out very fine. Our hot water heater now works perfectly.

Our experience with American Home Shield has been above reproach. The customer service is great and we have shared our great experiences with our neighbors, family, and friends. They have joined the AHS family also. AHS has saved us lots of money on repairs and if they are unable to repair the appliance, they will replace it with no reservations. They have made our life stress-free where we do not have to worry when our appliances break down. We just pick up the phone and call AHS, they contact the service providers and the service providers contact us - it's usually done within 1-2 days. We would never go without it and I suggest you don't either.

American Home Shield makes sure that the people they send out are very timely and some of them call and follow up to see how the person did. If it’s somebody I liked and requested, they will send that person out.

Had a problem with my furnace. I reported the problem and the AHS rep I spoke with was polite & professional. They gave me an appointment and the folks came out and fixed it. They replaced the furnace. They have good service so I've been happy with American Home Shield. Otherwise, I wouldn't renew my contract every year.

We have three homes with AHS. They help when needed, fair price for coverage, and have helped on several needed repairs or replacements. Great to have been covered by them.

It's been good every time I've called Home Shield. Our hot water heater and the relief valve was leaking so I called AHS. The contractor came to the house, I went out and greeted him and he knew basically what I had told Home Shield was wrong. So he came down and looked at the units and said that he needs to replace the valve. He went out to his truck, got the valve, put it in, and he was done in less than an hour. This is my 4th home that I've had with them and I've never had any problems at all. Although there was one contractor in Alabama that Home Shield had that I had to call them about. But they got them out there, riding around with an air conditioner unit in the back of his truck instead of bringing it to the house. AHS have always done what they said they would do.

We recently called American Home Shield about our AC unit. Water was coming from a spill in the attic instead of out of the drain. The drip pan was overflooded. The representative that I talked to over the phone was very professional. He got somebody out as quick as he could. The contractor was also good and he explained what he was gonna do as well as what was the cause of it, and he took care of it. It all worked out really good.

This is such a good idea, your home is protected and your out of pocket expenses can be controlled. So far we have been lucky that the house we have covered has had no major events but it could happen at any time and we are ready with American Home Shield! We plan to get this on the next home we build to cover us after the builders warranty expires!

AHS is a great company and exactly what you want when you buy a home warranty. When our air conditioner died, we called AHS and they sent somebody to look at it. The technician figured it was the condenser. Since we bought an older house, the air conditioning was also an older system and we understand what its lifespan should be. I said to the technician, “Let me ask you a question. By doing this and the repair, am I just delaying the inevitable? Am I just putting lipstick on a pig?” He said “Well, to be honest, kind of yeah. It’s an old system.” So I called American Home Shield and I said, I called American Home Shield and we came up with a win-win situation that we end up buying a new system and they refund us for the condenser. They're awesome!

In the beginning of January we started having issues with our GE Profile refrigerator. The freezer would stop working causing the items in it to defrost. We contacted the customer service number and were told we would be contacted in two business days to schedule an appointment for service. We were contacted within those two business days by the company that would be preforming the service call. They informed us the earliest appointment they had was 2 weeks away. We accepted the appointment not knowing that AHS's policy states they only have two days to resolve the issues after calling us.

It is very convenient and instead of paying the full price payment of every repairs, plumbing or electrical that I need I pay only the deductible so it's very helpful. However, sometimes the vendors are not available. Because the people were not available they’re not getting back to me and I have had to wait a couple of times. Eventually, they have fixed the problem though the guarantee time of 48-hour response has not been met in a couple of times.

My recent claim with American Home Shield was for a refrigerator and fan. I filed it over the phone and the representatives were courteous and knowledgeable. I had the same problem with it a couple of times so I think it’s not because of AHS but the refrigerator but now it's doesn't seem to be a problem. We had a good contractor and the experience was great.

My furnace is making a noise. Something is wrong with the motor. It is wobbling or it is loose. So I called it in and the technician came. He looked at it and said the motor is wobbling and needs to be replaced. When he called American Home Shield, they said "no the furnace actually has to be broken before we can do anything with the motor". So what it meant is that this motor noise is not going out. It is still not being attended because the technician still has not come. Now the only thing that can happen is the motor is going to get worse, either it will catch fire or it will just shut down when the temperature is minus 40 degrees. And then I will have a conversation with AHS again. I hope they can imagine my frustration right now.

I had seen on Facebook one of the people I knew was talking about American Home Shield - how it's a great policy to have for your home. So I looked at the AHS website - at that time, our drier wasn't working - and I thought nothing's to be lost by trying it. I called the company and they talked us through the process of applying for their policy. After we get it all done the next day, the repair company called and came out the day after that. I was really happy with their service because it wasn't anything really major - I have a feeling if I had called any other appliance repair would have soaked us for a whole lot more money. My dishwasher also decided to die so I put that in as well for a claim - it turned out to be the control board panel. The representative that AHS sent out showed me how he tested it and said we'll have to order the part and that it might take a week or two. But it took only about four days!

It covers what they say it's gonna cover, and I haven't had any difficulty with them. They do what they say they're gonna do. That's an insurance policy for your house.

Overtime I've been pretty satisfied with American Home Shield. Recently I had an outdoor faucet and the hose was stuck tight onto the faucet itself and I couldn’t get it off. The contractor came when he said he would and did his job. I submitted the claim online but sometimes I would rather have it easier to speak with a person to explain the problem in more detail.

My last claim was on the hot water tank. They came, found the problem, and fixed it. Everything has been okay after the repair. I have had AHS for several years and have been satisfied with them that's why I stay with them.

We've always been pleased with their services and they get back to us in a timely fashion.

They've always been attentive when I've called and they usually schedule the person to come out within 24-48 hours. I have been pretty happy with that.

I'm not that happy with American Home Shield. The electrician that they sent to fix my drier got pissed when he had to come back twice for the repair. When he first came, he unhooked the exhaust hole when he pulled the drier away from the wall so I had to call him back because all the air was going into the room. He was mad when he came back to fix it and when he left, we noticed something in my washing machine was gone.

I like American Home Shield. The refrigerator and the stove weren't working so they fixed it for me. They were good at getting stuff fixed for me when I needed them.

Working with American Home Shield was a very good experience. They did what they're supposed to. It’s hard to find people that do just that.

My experience with American Home Shield is very good. I would recommend them.

Worst Company Ever. I have had AHS for many years ~ but no longer. I was on hold 1 hour and 20 minutes this time only to get a representative who hung up on me. (FRAN) In order for Fran to solve the issue some research had to be conducted on my account and she told me due to high call volume someone would need to call me back and I said no ~ I have waited 1 hour and 20 minutes myself, I deserve to be taken care of. The heater isn't working again. I was having yet another air/heating unit problem (3 service calls in the last couple of weeks) and at least 10-15 service calls on the unit itself (of which I paid $75 each time). That is A LOT of money (along with the monthly fee).

I've had a good experience with American Home Shield in all I've done and I've had them for three years. An electrical storm knocked out the dishwasher recently and filed a claim. The technician they sent was excellent in every way and the dishwasher worked fine after the repair. I appreciate the work they do and being able to contact them when I need help.

AHS was very prompt in responding to our problem. The contractor that they recommended called us within 24 hours and set up an appointment to come out to the house. Since I am not as mobile as I once was, and not able to go into the basement where our appliance was, the contractor checked it out and then came up and explained the problem to me in detail. He was thorough and very polite and answered all my questions. Since he was not able to fix our situation it was sent back to customer service to get a replacement appliance.

I've been a paying customer for years, however when I went to use the service, there was none. They have yet to answer the phone (several HOURS on hold). I got a service request yesterday via the web page, but the contractor assigned (today) did not show. The assigned contractor called and said they would be here by 4:00 PM. The only work that can be done is during business hours. Someone should have told my furnace that. It's now late Friday night, and the contractor does not answer their phone (no answering machine or voice mail available) and AHS has yet to answer the phone. My furnace is not working (and yes it is cold outside) and we had agreed (with the contractor) to have service during the required business hours, but no show, no answer. I am on hold with AHS as I type this, over 2.5 hours so far and waiting....

My wife has been telling me for years that we ought to consider getting a home warranty on our appliances, so I did with American Home Shield. And about a month and a half later, our fridge broke. It's a Viking, a high-end fridge. The guy came out, on time, on schedule, analysed it, made the necessary repairs. Maybe a week or two or a month later, he came back out, corrected the problem. Happened the third time, and they found out that it was something else. They have been awesome from the beginning to the end. I thought they were gonna reject me because it happened so soon after I got the warranty. I thought they were gonna say it is fishy. But they didn't and that's cool and awesome. I'm a happy. I would recommend them.

About a month ago we started having that little pingy sound from my furnace and it's a steady ping. I called AHS to file a claim and they're very efficient--there was no delay. Once they have put my request in the system, someone called me back within another hour and a half to set up appointment. They were able to accommodate me on the day that I needed. When they came out, the gentleman said that it wasn't pinging when he came out. He fixed the fans to the furnace that were loose. I had to give him a call at the end of the day because it started to ping again. Once he finished, we didn't hear any more ping sounds except for about two days ago.

We had the heating person out four times before the problem was really corrected. It took multiple trips to have it corrected and it was difficult because the contractor didn't speak English so when we had a question, if we couldn't understand or get the answer from him, we had to call his supervisor at his office. But we're satisfied with the way it's working now.

Filed a claim over the phone over a clogged pipe. The representative was very professional and the contractor was very cordial in terms of what needed to be done. They did a fine job and I haven’t had any more trouble with that. Everything was done in order.

Everything's been great with American Home Shield. I've utilized one of the service providers due to some plumbing issues. They came, did a great job, and I've even hired that company to do some additional non-warranty work for me. As far as the processing goes, everything is fine. It was easy to call in the claim and everything resolved pretty quickly. When my warranty is up later this year, I'll probably upgrade it and get a different plan. I'm happy with it and will definitely recommend AHS.

We have had AHS since we bought our house. We had to call them for the following: Heat and Air went out, Washer went out, hot water heater went out. We have had great service.

My compressor outside was making some really strange noises, and when I touched it, it was very warm, to the point of being hot. So I called AHS and the gentleman came out and checked it all out. He determined that the coils in the house are the ones turning hot and he said that is normal. What will happen when the coils get a hole in them and lose their Freon that it will make the outside units stop working. It will not let the motor run because it's not working properly. When we looked at that coil in the inside unit, it looked pretty shocked.

We've had a couple of claims with American Home Shield. First one was with the dishwasher. We submitted the claim and AHS sent somebody out the next day to repair it - it turned out to be a stuck float. It was fixed and it's been fine since. The only issue we had was earlier this week; we had a plumbing problem. We called for a plumber due to what we suspected was a broken water pipe. They couldn't get out 'til the next day, so we called an independent contractor to come out and fix it because I really didn't want to flood my house. We cancelled AHS but they showed up anyhow the next day. So I've got one good and one bad experience. However, overall, AHS has been relatively good. They're not as responsive as I'd like them to be, but I know that they have schedules to maintain too.

American Home Shield has always been really good to us. We have nothing to complain about; they got right on it and always helped us out.

I have been in the house a little over 2 weeks. The heater did not work during the home inspection. It was repaired before I purchased the home. The heater stopped working during the middle of the night. I called, they got back to me quickly, set up an appointment for the next day. They denied the claim saying "It has not worked in months."

My heater stopped working on the first week of February 2015. I contacted the company, who sent a guy that really did not want to be there doing what he was supposed to do: fix my heater unit. He examined the unit and indicated that it was the compressor in the outside unit. I asked him to check the half unit inside the house because the night before it smelled as it was burned. He replied that it was not necessary but I insisted. So he complained that his tools were already in the car and he needed to go and get them. I told him that it was necessary. He came back and checked the heater strips, which are almost falling out of their place, and he indicated that they are supposed to be like that. When I asked about the burning smell he said that it was part of the system.

The service we have received has always been very good. Contractors are dependable and knowledgeable in their field(s). We have had some issues with contractors in the past, but AHS has always dealt with the issues in a timely manner and has resolved them to our satisfaction. AHS also allows us to name a contractor we've dealt with if we need any further repairs.

AHS has been nothing less than awesome. I've done claims with AHS probably eight or nine times over the years, and every single time it's been excellent. I've never had an issue ever. Filed a claim for my heater recently as I smelled a gas leak and was worried about it. We smelled it for about a week before I called about it. Then the contractor sent by AHS came out and it turned out we had a little pinhole leak in one of the flame blowers. So he replaced the flame blower. Everything was excellent, from start to finish. And it always has been. That's one of those things that I continue to renew each year. I told my wife, even if we don't use it for three years, it's been more worth it every year.

My limited experience with American Home Shield was with obtaining coverage. I called the 800 number and found the information provided and made available to make an educated decision was sufficient to choose with no hesitation the plan that most accommodated to our needs.

I have been a long-time customer of American Home Shield and they always come through. My most recent experience involved a question about our account. The person who assisted me was extremely professional and polite. They resolved our issue quickly and answered all my additional questions thoroughly.

I have spoken with Customer Service on more than once and each person that I have spoken to is friendly, positive and professional.

I knew that stuff is going to break sooner or later so 15 years ago I signed up for American Home Shield. Our home is now 18 years old. The first ten years I had them, I never filed a claim. And then the last three years I've had probably ten claims. Whenever I make the call, they call back usually that same day and then the repair guy then calls and sets up an appointment. One time with the dishwasher, it would have been $400. With the garage door, it would have been $600. I've had the garage door opener worked on three different times, each time has been different, and the last time they finally replaced a part. The issue was fixed and I was very satisfied with the repair. This time it's with the AC -- the freon is completely drained. We're thankful because without the warranty, it would have been over around $2500. AHS product is doing exactly what I hope it would when I need it!

I've only had little minor things done and they've all been fine thanks to AHS!

If you want someone who gives attention, go with AHS. Every time I call them I get immediate attention like recently when I had two claims. First, the top of my oven was not heating up at all. The guy came out and replaced that. The other was my dryer where it would have to go through two cycles before my clothes would actually dry, of which they fixed as well.

In December 2014 our tenants made a complaint that their refrigerator was not working properly. We quickly called American Home Shield to submit a ticket to have the fridge repaired. The problem was intermittent and the temperatures would vary- going all the way up to 75 degrees and causing all of their food to go bad. After a repair in December that took almost a week to complete and my husband and I having to replace a full set of food to compensate for everything they lost- we thought the issue was resolved. Shortly after the tenants told us it was not working again and we quickly reopened the ticket.

Only called to insure 2 furnaces and 2 air conditioners. Was assured all would be covered to get my money. Later both air conditioners went out because of salt air on the ocean and they denied saying sprinkler system did it. I had underground tube watering system and the agent that replaced wrote a letter to that effect. They denied the claim, as expected. Taking them to authorities for fraud to customers. Then stopped them and they continued to bill for 5 months. Horrible company. Deceptive trade practices. We will see. Beware, cover nothing!!! I had all new appliances and didn't need anything but what I stated up front!!! Had cost me $7,000.00 after insurance. I will get my money back - watch and see!!!

The service calls were set up very quickly, they're here on time, clean up their mess, and explained things. For instance, my water heater went bad so it has to be replaced. I called in, it was very simple and prompt. The technician came out the first available time I had to be here. But it took a second visit because they had to order parts. But once the parts came in, they were here and done very quickly. I'm very satisfied with AHS -- they're very efficient and very good about getting back to me right away.

I have used AHS at a rental property for over ten years. They have been very good in many ways. My most recent call was to fix a very old oven. When it could not be fixed since the part was no longer available AHS cheerfully replaced the whole unit. Thank you so much and my tenant thanks you even more.

Within 24 hours of placing a claim, AHS has somebody calling and trying to set up an appointment. They usually get here when they say they're going to and they tell you if they can fix the problem or if they need to get the parts. You pay them $75 and then they call you they got the parts. We only had one problem with them and that's with the guy that had fixed our sink. Being without a kitchen sink is a real bummer and the guy ordered the wrong part. And there was a time when one of the contractors came out and we paid them the $75. A week later I got a bill from American Home Shield saying I never paid the $75. It was the contractor that screwed up and they called right away. They sent me an email saying “You owe us nothing” and that was that.

All previous dealings I’ve had with Home Shield have been very positive except on my most recent claim when I was asked $750 by the subcontractor to hook up the gas system to the furnace, and hook it up to an existing outside vent. The heater works fine so they installed it correctly but I just don’t like being held hostage. At the end of the day I don’t have a choice: I had to pay the $750 or not get it done. So I did. Whenever I had any other issues, AHS has always been responsive. I only wish that they would be a little bit more choosy about the contractors they use. But they're doing their job so apart from the contractors, I recommend AHS to friends and family.

I always call in at American Home Shield, give them the problem, and they make things happen. If the contractor is coming from a town that's like 50 to 60 miles away I question that and ask for somebody closer and they make that happen too. I've never had a problem with them. They always do it really well.

We had a drain blockage that took several attempts to get it fixed. They had to get a second plumber. But everything's working good now. Their representatives were very cooperative when I told them that the problem still existed, when they had to send the second one. I've used them several different times on different things, and they've been really good. Having American Home Shield has been a good investment for me.

I just printed out Consumer Affairs's list of home warranty service companies as I wait for MY service provider to provide a living breathing individual to help me. I will be calling other providers shortly. Backstory: I have been on hold listening to how valuable a customer I am for approx 35 mins. I had to call back because the auto services request I made on 2/13/15 for services on my GE fridge went to GE as a dishwasher.

The heater wasn't working and so I called American Home Shield and they came out and fixed it fine. I called in and the repairman called me that day. He came out and saw what part he needed and ordered it. He came right on time and did it. I'm real happy with them!

I called American Home Shield for a technician because our dishwasher went out. I talked to one of their service representatives and she put me in touch with someone who would give me a call within the next 24 hours to set up an appointment. I'm pleased with the contractors that they have and the people they send out are always very courteous.

Back in the summer I filed a claim with my air conditioner. The guy they sent came out and checked it, and he told me that they had to replace it so they did that. I've had the one contractor sent by AHS many times, and he's a great guy. The house is a rental and the person that rents from me hasn't complained at all so I think the replacement air conditioner is doing quite well.

The last claim we did with American Home Shield was my garage door opener that wasn't opening. The problem started first part of January. I called the next week and they got out here right away and took care of it. I didn't have any issues. It was a great process all the way through. The repairman did a great job. He was very informative.

We had plumbing issues and placed a repair work order online with American Home Shield. We quickly received a call from a local repair service. Unfortunately, the repair was not completed due to it being a bigger than he was able to do at the time of the visit. I waited 3 days for someone to contact me to further service the issue. I decided to call the local repair service who told me that they are waiting for the AHS contractor to contact them to further repair my plumbing issue. They then told me to contact AHS. I was on hold with AHS for over 40 minutes. I then decided to look online and found a different number. When I was able to speak to someone, I hung up the other line (had 2 phones going) and she said she was on sales and could not help me. So then again the 40 minutes waiting was a waste of my time because now I had to call the previous number. I’m so frustrated and just need status update. How hard is that????

As a Real Estate Broker, I recommend Home Warranty companies to my clients when buying homes. Based on my own experience with American Home Shield, I can no longer recommend them! They have Horrific hold times (currently 55 minutes) as I write this review, and they send inferior service companies that over-bill to capture costs they can't get with a contract with AHS. I have incurred over $650+ service charges for the same AC leak on 2 occasions as well as the two $75.00 charges for AHS each time they come. THINK TWICE BEFORE BUYING A HOME WARRANTY FROM AHS.

My water heater is completely broken and AHS took an entire day to send someone out. The contractor said that the water heater was completely broken and rusted on the bottom and needed to be replaced. AHS wants a "second opinion" while my family has absolutely NO hot water. Every time I call I am on hold for 40 minutes, and the last contractor they had contact me can't come out for FOUR DAYS! This is just ridiculous.

I remained on hold 65 minutes, never able to speak with a person. Finally went to internet and scheduled an appt. The contractor I was sent to did not answer a call from me. Then finally when I reached them they could not come out to fix heating problem for 3 days. Night time temperature was going to be 19 degrees. I finally called a local service contractor and they were there within 3 hours. I have cancelled 4 contracts I have with this POOR BUSINESS.

On Jan 6 I had a problem with a crack in my geothermal refrigerant line. I called AHS and they sent a tech out. What a clown he was! He brazed the refrigerant line shut at the txv valve and blew the compressor up and left. AHS then sent out another tech which was great! He told me that the guy basically blew my unit. He gave AHS a quote to make a complete fix. AHS then wanted a second opinion and called another tech out. Ha, what a joke. The guy came out and looked at the unit. A few days later he called me to ask what refrigerant was in the unit and I told him 410A and he told me I was wrong. I then sent him a picture of the service tag and it was 410A. I haven't heard from him since.

American Home Shield is always responsive to our needs within a time frame and provides service professionals to help us out. Although recently, we're working on water leaks under the foundation, and we had to replace some equipment in the back. But it wasn't covered by Home Shield anyway so they didn't do anything. But submitting a claim was fine and the contractors they have sent were very professional. Everything's excellent after their repair. So my experience was fine. In fact, I was just talking to them about renewing my contract.

I have had an account with American Home Shield for over 10 years. I have always paid my bill on time. Recently my home furnace has had issues. American Home Shield had a contracted repair company to service the unit. After several attempts over three weeks, the system was deemed to need replacement. American Home Shield has a process where it takes 3 days to receive the equipment. I then inquired about a Cash in Lieu option. The customer service agent told me she would submit my request and I would be able to call the next morning and find out the total cost (this conversation occurred at 6 pm). The following morning I called and no request for Cash in Lieu of Service had been submitted, and I was told I would have to wait 24 hours to gain that information. I spent a total of two hours on the phone with American Home Shield.

My air conditioner had a leak, and it was leaking from the upstairs to the kitchen. They came out promptly and did a good job. So far I don’t have a problem. They're fantastic!

The garage door wouldn't open electronically. I just assumed at first it was the cold but even when it got warmer, it wouldn't open so I called to file a claim. The guy they sent came on time. He was wonderful, answered all my questions, fixed the problem quickly and it works perfectly now. He was a neat worker. I have no complaints at all. American Home Shield warranty is a great thing to have. I've told friends they should have it.

Overall, I've had a good experience with American Home Shield. But it's frustrating sometimes when you think that something is covered and it's not, when they get there and tell you it's not. That's my only frustration.

I've had a good experience with American Home Shield. Generally, they respond right away. I've got a third party communication going with a management company, those are the only times that I've experienced anything bad or not really bad but just some miscommunications. I haven't really had a horrible experience yet.

Our dishwasher wasn't washing dishes as well as it should be and it completely just stopped drying altogether. It was the second time I used AHS and it's been real quick doing the claim online; the only hard part was trying to figure out what model my dishwasher was. The contractor came out and the only complaint I have was all he really did was have a meeting to redo the claim because he just came and cleaned it out and said that we were using too much soap. He didn't fix the drying problem and then he told us that if it wasn't drying to call back but we just never got around to it. I wish he just didn't look at it the first time and said "Hey, stop using too much soap." It’s the contractor that I had the problem with but I'm happy with American Home Shield -- it was easy filing the claim and they got someone out immediately.

We are extremely upset with AHS and very disappointed with the whole experience. The request for shower valve repair was submitted on Dec. 31, 2014. Now on Feb 16 we are still playing back and forth game between us and AHS. The contractor (plumber) they sent did not do a thorough assessment of the repair and looks like he did not submit a correct estimate to the AHS. I had to force him to make a picture for an appraisal. He told us right the way that AHS will not pay much and suggested that we buy our own valve and he will install it. Our understanding was that the contractor makes an estimate of repair, send to AHS, then after the approval, comes back and completes the repair. This was confirmed with AHS through several phone calls.

Provided fast excellent service for home repairs.

I read the reviews before signing up with AHS for my duplex. I contacted AHS because of my tenant's complaint about the heating system. I was able to place a service request without a problem. I understood they had 48 hours to have a service tech contact us, and 72 hours to have a plan. Here we are over 72 hours, and no service tech has made contact. I did get an email from AHS (within a half hour), that a company was assigned to us, a hundred miles away! I contacted them as soon as I saw the email. They verified the info I had. Then nothing. I have not been able to get them on the phone again.

The company that they assigned my problem the last time did not call within 24 hours, it was the next day, but then they did get out here to fix the problem. I'm disappointed that their price keeps going up but the nice thing is that the service their providing is good.

The door panel on my dishwasher was broken. AHS had to replace the dishwasher since the part was no longer available. The new dishwasher was delivered and installed with no problems. However, the new dishwasher did not clean or dry the dishes. AHS sent a technician to check the new dishwasher and no problems were noted. He offered a few suggestions on how to possibly solve the problem. However, the dishwasher still does not clean the dishes even when the suggestions were followed. Currently trying to resolve the problem with AHS. When we were getting the dishwasher replaced we asked about getting different dishwasher than the one AHS offered but we would have to pay a difference of $389 to get the different dishwasher even though there was only a $19 difference in the suggested retail price of the dishwashers. Was told this was because of the volume discount AHS got for the offered one. Still trying to resolve the problem.

I purchased a home warranty program from AHS for my mother's home. She is 93 years old. Her furnace went out in the middle of a 20 degree night. I called AHS at 8:00 the next morning and filled a request for service. Five hours later I got a call from the man they had assigned the job to - A one man band not a company of servicemen. He informed me that he was on his way to Indiana and would not be back until the next day. Of course the next day a snowstorm and even colder temperatures were predicted. He suggested I call AHS and ask to have the case reassigned.

Am. Home Shield does what it says it's going to do. We had a problem with one service company several years ago which I reported to them. What happened was that the service provider came in and tried to get me to pay a larger amount of money as a minimum for coming in. When I refused to pay more than I knew was appropriate, it was clear that they were going to fix their report so that I could not get the repair done. But I reported it and got satisfaction and AHS sent out another service provider and everything was fine.

The service that I needed was for a plumbing issue and the plumber that came to the house was very helpful. He diagnosed the problem and fixed it in under one hour. He was very professional and had a great personality. I was very pleased with the service received and glad that I am a customer of American Home Shield.

Outstanding! Their contractors are professional and responsive. There was a water leak so I submitted a claim and AHS fixed it. It's better and is now in working order.

We had a problem with the refrigerator and the stove and both of them were repaired and are working fine. The next claim we had was a microwave and the ice maker. Both of them were repaired as well. AHS was prompt and I'm happy with everything.

Everything's been really good with American Home Shield. I have no complaints. I call on the phone and they were able to help me. We are very pleased with the services. The service has been great.

I would recommend AHS. It's good and I have no complaints at all.

We live out a little bit remotely that sometimes depending on if we need them it may take a little longer than we would like for them to get someone out here. But I have no complaints overall. They're pleasant to deal with. I'm very satisfied.

I had American Home Shield years ago and now I have them again since we've been in our new home. It's been pretty good, except for one time when I kept on getting a bill and I kept on calling and telling them that we shouldn't be receiving a bill. It took a little while for them to resolve it because they were still sending me the bills afterwards. But most of the people at AHS have been very pleasant to deal with and I would recommend them.