American Home Shield Reviews

I recently had an experience with American Home Shield regarding a claim on my heater. They came out and put in new heat strips, which went smoothly. However, I'm still facing ongoing issues with the freezer in the garage and the ice maker in the refrigerator inside the house. While the ice maker was fixed initially, it only functioned for about three to four weeks before it stopped producing ice again.

I recently had an experience with American Home Shield when I needed someone to repair my dryer. I simply called them to report the issue. The contractor who came to fix it was pleasant and professional, though there was a slight language barrier due to his heavy accent when he was trying to explain something. He did manage to repair the steam function, but I feel the dryer doesn't heat or dry clothes as efficiently as before.

The service provided by the techs was satisfactory. The appliances have been functioning well since the repair. The outcome was positive.

I have been a customer for over 3 years. I wish I could give zero stars. If you don’t believe me, go to the BBB website for HONEST reviews. Their contractors are questionable. I had one write up an absolute lie about a problem in my Home so AHS denied the claim. I called and told them what the contractor wrote in the report was an absolute lie and their response was basically there is nothing they can do since the contractor submitted what they submitted. There is always something that is not covered leaving an out-of-pocket expense that’s insane.

The people that American Home Shield uses are not qualified to come out and give me any kind of quotes or fix the problem. They come out and do as little as possible. They just try to sell me their unit from them and not AHS. All they try to do is make money for themselves. We had Fast Response. They didn't fix anything. They never do. They came, got their $100, and said that our blower is not compatible with our unit. But it has been compatible for four years. They wouldn't do anything. They just left. The tech told me, “Just run it on emergency heat” which costs a lot more in the blower because it doesn't go through the blower. It goes to the outside unit.

American Home Shield was unable to fix an issue with my heating system, and I eventually had to hire another company to resolve it. I even took it upon myself to fix part of the problem when they failed to deliver. When I made a claim with them, their service was subpar. I had to call them three times over three days, with no resolution until I sought help from another service.

I’m not satisfied. I called American Home Shield in for a microwave replacement. They were able to send a technician on time. But they said I'm not covered. I'm disappointed. I was not able to get my microwave fixed. Last time, I had this in my situation with my heater. I ended up paying for the service. I was able to get the warranty, but I paid for the service. That was not covered. Why am I paying AHS? They do not cover anything. It looks like I'm going to replace the microwave myself and pay them for the service.

I recently had an experience with American Home Shield regarding a claim for a garage door opener. The process was straightforward as I submitted the claim online. It was hassle-free, and everything was resolved efficiently, even though we needed to call in an electrician. Overall, we were satisfied with how the issue was handled.

My recent experience with American Home Shield was positive. We had some plumbing work done, and the process of submitting the claim online was straightforward and easy. Although my husband interacted with the contractor, he reported that everything went smoothly without any issues. The repair itself has been functioning well; the only ongoing problem is related to the plumbing line outside our house, which is the city's responsibility.

My furnace had gone out and the contractor that American Home Shield sent out was good. I did the claim online and it was easy.

Our previous home warranty company said that they were no longer gonna cover our area, so I started making phone calls. American Home Shield had the best price for the quality that they offered, the things that they covered, and the trade call fees, so I went with them. Recently, I did a claim for my dishwasher that wasn't working at all, and the submission process was real easy. The contractor was very knowledgeable and did a good job diagnosing.

When I had an issue with my gas fireplace ignition. I initially thought it would be covered as an appliance issue, but it wasn't, which was a bit confusing. Although their claim submission process was straightforward and they called me back to explain what was or wasn't covered.

When my garbage disposal seemed faulty, it turned out the issue was with the drain itself. A plumber came and efficiently resolved the problem by snaking the drain about 30 feet. The turnaround time was quick; I submitted my claim one evening, and the plumber contacted me the next day.

American Home Shield is a good company. They're very professional. Once I call the people who are gonna fix my issue, they call in less than 30 minutes. When I had my garage door fixed, the company who came out did a really good job. However, the people who I called Friday about fixing my washing machine haven't called me yet. Also, when submitting a claim, you don't talk to anybody live anymore. It's still smooth but sometimes you need to be able to talk to somebody live. Another thing is when I first started with American Home Shield five years ago, the cost was was $75. Now, it's gone up to $100.

American Home Shield has always responded quickly and I'm satisfied. I've had a good experience the last three years that I've had them. If they couldn't repair what's broken, they've always been fair in offering some kind of cash settlement. Recently, my washer went out and it was unrepairable. In lieu of trying to repair it, we're in the process of them sending me cash. When I signed up, they went over everything, offered me different variables, more coverage and what coverage they had. My plan covers mostly everything and the price is more reasonable than some other home warranty companies. I'm gonna renew again when it comes in June.

I have been a loyal customer of American Home Shield for over 30 years, ever since I bought my house. The previous owners included a year-long policy with the home sale due to the high cost of potential repairs like HVAC, so I decided to maintain the coverage. My most recent experience was when I had to file a claim to repair my heating system, and the process was straightforward. A quick call was all it took to get a contractor out to my place, who handled the repair efficiently.

My experience with American Home Shield was disappointing. I signed up based on a family friend's recommendation, thinking it was a great warranty service. However, they were not transparent about the limitations of their service. After a technician came out and checked the situation, they sent me documents outlining restrictions that were never communicated before. This lack of transparency made the warranty pointless for me as I could have just paid out of pocket.

I appreciated how smoothly everything went when I filed my claim with American Home Shield. Despite a minor delay from the contractor, things worked out since the person waiting wasn't ready anyway. The contractor sent by American Home Shield was great, and the repair has been holding up well, so I'm satisfied with the outcome. I would recommend American Home Shield to others looking for a reliable insurance policy. I even learned that there's a referral incentive for recommending their services, which is a nice bonus. However, the price increased without prior notification, which was a bit surprising.

I have been satisfied with my experience with American Home Shield. It's almost time for me to renew my contract, and I'm planning to do so. I switched from Sears to American Home Shield and prefer the latter. I've had two claims so far and the most recent claim was during a snowstorm when my central heating went out. Despite the city being closed due to the storm, American Home Shield scheduled a repair for Friday, and the contractor arrived as soon as the roads were clear on Saturday. It turned out to be just a breaker box issue, and the young, courteous contractor handled it efficiently. He was attentive, checked everything thoroughly, and kept me informed throughout the process. I've been pleased with the performance of the unit since then and to ensure I'm prepared next time, I even bought extra electric heaters as a precaution.

Have been paying for more than 10 years, haven’t used as much and now that I need it for an electric problem, they denied the service, because it doesn’t cover it, so they can change an outlet but when the wire is not good anymore they said that it is not covered. Save your money yourself. They are not good for sure.

My kitchen sink was clogged. I submitted the claim through American Home Shield’s website. Then they assigned it to Ace Plumbing and I've worked with them before. So, I talked to some of the people there in the past on the phone. I did end up calling them the next morning, feeling kind of not very cool about doing it. I tried to get a handle on when I was going to have someone at my house to get my sink fixed for me again. They got someone out here incredibly fast. It was great. The guy was very professional and helpful.

American Home Shield (AHS) has been negligent with utilizing the company Air Plus for years. We contacted AHS when our furnace stopped working on January 31st. AHS responded by sending out Air Plus based in Sumter, SC. Air Plus arrived on Feb 5 and diagnosed the problem as the wrong voltage transformer; they installed a new one causing the control board to burn out. Air Plus technician stated they would contact AHS to cover the replacement parts. Air Plus, in the AHS notes fabricated they found a burned-out control board and transformer caused by a power surge when they arrived. I explained to AHS that Air Plus misrepresented what happened at my residence.

I recently had an interaction with American Home Shield (AHS) regarding a claim for my garage door. Initially, the door wasn't responding to the button press, but strangely enough, when the technician arrived, it was functioning perfectly. My husband dealt with the contractor, and everything seemed to work when the technician was there.

I recently had an experience with American Home Shield when Frank's Appliances came to fix our refrigerator. Initially, we faced issues with the water dispenser on the freezer door, which only produced a trickle of water, while the ice maker was producing small and hollow ice cubes. When the repair technician came, they ordered a new filter, a water valve, and a few other parts. After a wait, they installed these parts, and both the water and ice seemed to work at first.

I recently had a mixed experience with American Home Shield regarding a furnace issue. Fast Response Heating and Cooling came out quickly but didn't have the necessary part for a week, leaving me without heat during that period. I felt misled by a technician who promised a temporary fix and coaxed me into giving a good review but never returned as promised.

The Communication was normal but the effort by the technician was inadequate and did not address and complete the problem. The AHS policy covers up to 100 feet of distance but I watched on video camera as this technician did not use the full length of the tool yet he wrote up that he used the tool up to 125 feet which was nonsense. He never used anything close to 100 feet. He also used it at the farthest point away from the property line which he claim the tool could not reach. I measured it from the home's clear-out point and property line and it is only 33 feet to the property line yet the technician claimed they ran the tool 125 feet yet he could not clear the blockage.

We were with another company and saw an ad from American Home Shield. The rates were better and there are things that they covered that our company didn't. So, we gave AHS a try. In the beginning, when we started using them, the people who were taking over the phones go off the script and that was the most frustrating part. Our experience with AHS has gotten better. I wish they were same day services but people are busy and other companies get there. The techs from American Home Shield are good though the guy who answered the phone from Ukon Appliance wasn't very friendly. But he was friendly the second time on our second job that we’re gonna have done with them. He did our refrigerator and we have another claim coming up.

I have been a faithful customer of American Home Shield for four years. I finally made a claim on a microwave that had stopped heating. They sent out a technician (Feb 14, 2025) who left a report that said the following: it was not heating due to the magnetron going bad, needing to be replaced. The hinges were loosening on the door, recommended replacement. This is all covered in the AHS contract.

I have been a customer of American Home Shield for nearly 10 months and more recently, Home Choice came out for a plumbing issue. A clogged toilet and sink needed attention. The technician arrived promptly with the necessary tools and efficiently resolved the problem using a snake. The process was quick and the technician displayed professionalism.

When one of my home appliances needed servicing, American Home Shield sent out Gary Appliance and I found them to be quite efficient. They were responsive and communicated well, keeping me informed about the arrival of parts, which impressed me. However, this hasn't always been my experience with American Home Shield. In the past, I had issues where it took three different companies to fix a problem with my washing machine. This was incredibly inconvenient and left us without the appliance for an extended period. So while I appreciate the promptness of their service visits, there is certainly room for improvement concerning the expertise of the personnel they send out. Overall, I would rate American Home Shield around a 2.8 out of 5 because although I haven't canceled their service yet, there have been several instances where I considered doing so due to my dissatisfaction.

I recently had my water heater repaired by Gaithersburg Plumbing through AHS. They did a great job, and I was pleased with their efficiency. I've been using AHS for several years, and the technicians they send have always been very good. Overall, I would highly recommend their services.

I recently had a great experience with AHS. My washing machine started spilling water all over my laundry room during the spin cycle. I submitted a claim through their app, which I found very convenient since I didn't have to speak to anyone in person. The entire process was smooth—I paid my deductible through the app, received text notifications about which company would handle the repairs, and then Frank's Appliance and Repair reached out to coordinate the visit. The contractors were professional, polite, and kind.

I have been a customer of American Home Shield for 15 years and my experience has consistently been great. I've never had any complaints. Recently, I thought my furnace wasn't functioning properly, so I placed a claim. The technician from Air Express checked everything thoroughly, provided some suggestions, and his advice certainly helped lower my bill. The technicians American Home Shield sends out are wonderful, always friendly and professional. My only complaint, which seems to be common these days, is that the service call fee has increased to $125, which stings a bit, but that's become par for the course with many services.

We had a toilet leaking and it was a really good experience to submit the claim online with AHS. The techs were good but more work needed to be done, so we were told to contact American Home Shield and they have the worst call center situation. Then, the techs came back, but the toilet leak didn't show. We shut off the water because it flooded our bathroom, so there was no visible leaks anymore. We turned on the water that morning of the appointment but it didn't want to leak. Then they closed it and said that if it leaked, we should call them.

My experience with American Home Shield has been positive over the five years I've been with them. Recently, I had a claim with their contractor, Clearing Pool and Spa Service, to fix a recurring issue with my Jacuzzi. The heater, pump, and temperature sensor were replaced after the system kept tripping the breaker. The technician initially seemed unsure, but they eventually resolved the issue, and everything ran well for about three weeks.

I appreciate that with just a phone call, American Home Shield takes care of everything swiftly and their claims process is easy. I had a plumbing issue and Heroes Plumbing Services LLC, the contractor they dispatched, provided excellent service. Since their visit, everything has been functioning perfectly. I would rate American Home Shield a 5 because I am extremely satisfied with their service. They could lower the premium, but for anyone purchasing a house, having a home warranty like this is essential.

We've had a really good experience with American Home Shield, especially the plumbing guy. He's been great. We've had him fix other plumbing issues through American Home Shield in the past, and he was very responsive. The other people who repaired things for us have been fine as well. We had somebody for the dryer one time, and someone for the refrigerator twice. All in all, it's been very helpful having American Home Shield's service. The issue is solved on the first time.

I had a service call with American Home Shield for an issue with my dishwasher. The technician identified and fixed a computer-related problem quickly, demonstrating his expertise. He was a very personable, nice young man and it all went very well. I've had three service calls with American Home Shield overall, and each time the technicians were knowledgeable, polite, and presentable, resolving the issues efficiently. My only suggestion for improvement would be a faster response time for service calls, though I understand they currently operate as quickly as possible. They do a good job and given my experiences, I would rate American Home Shield a five out of five.

I recently encountered an issue with my heating system, and American Home Shield was able to assist in getting it fixed. The system had stopped producing heat, necessitating the replacement of a part. Although I had to wait about three days for the part due to it being a weekend, the contractor, from a company called Hollywood Air, was great throughout the process. This was my first claim with American Home Shield in a long time, and the experience was quite positive despite my initial apprehension from reading bad reviews. Based on this experience alone, I would rate American Home Shield a 4 out of 5.

I had a frustrating experience with American Home Shield regarding my refrigerator, which was not cooling. The initial claim dates back to August when Sears was supposed to come out for the repair. After several no-shows from Sears, the service was transferred to another company. Unfortunately, even after multiple visits and component replacements by various servicemen, the refrigerator's issue remained unresolved. By November, one technician suggested it might need replacing, though Home Shield insisted there were no mechanical problems.

I recently had my first experience with American Home Shield when I needed a repair for my garage door. The spring and cables had broken, and the technician assessed the situation quickly. Although he didn't have the exact spring needed right away, he went to get it and promised to return by the end of the day after completing another job. True to his word, he came back and successfully fixed the door. Overall, I was impressed with the service and would rate it highly.

I encountered an issue with my garbage disposal and contacted American Home Shield. They promptly connected me with Delmar Plumbing and Construction Inc., who arranged an appointment swiftly. The technician who came was punctual, courteous, and very knowledgeable, advising on a better model of disposal. My husband was present during the visit and noted how efficient and tidy the technician was.

I recently experienced a situation with American Home Shield regarding my refrigerator. Unfortunately, it was beyond repair, and replacing it was more cost-effective. JayBee's Appliance, who came to assess it, was fantastic. The technician who visited was polite and efficient. I don't have any suggestions for improvements, as I am satisfied with their service. If someone asked me about American Home Shield, I'd definitely say it's a great idea to sign up.

I recently had an experience with American Home Shield concerning my refrigerator, which had both an air and water leak. They acted promptly by fixing the water leak on the first day and returned later to address the air leak, which required a new gasket. However, the process was delayed, which was a bit frustrating. My experiences with American Home Shield have varied; some have been excellent, while others were less satisfactory. It seems to depend largely on the technician dispatched. My recent technician was quite effective, even though the repair took longer. Overall, I would rate American Home Shield a 4 out of 5, noting that the quality of technicians could be an area of improvement.

I recently had an experience with American Home Shield when our sink was completely stopped. Although we had to wait for two days due to an intense cold snap in Alabama, their response was understandable given the circumstances. Submitting the claim online was straightforward—simply paying the $100 deductible and having someone call us for service. The contractors arrived promptly and fixed the issue efficiently, and everything has been working smoothly since.

I've had a negative experience with American Home Shield. My latest issue was with a plumbing problem involving a rusted-out water heater, which was not resolved promptly. In California, it's illegal to be without hot water, and my HOA alerted me to the issue due to a leak. Unfortunately, American Home Shield only seemed to have one plumber on rotation—Honest Plumbing—and they couldn't respond for days. I had to fix it myself, which was quite frustrating.

I recently had a positive experience with American Home Shield concerning a claim on my microwave, which stopped working. The technician arrived quickly, checked both the appliance and my fuse box, and got it working again. Over the past six or seven months, I've had two service calls, and both technicians were excellent. I appreciate how promptly American Home Shield responds—usually within a day or two after my call. I've been a customer since my time in Memphis years ago and remain satisfied with their services.

I've been with American Home Shield since my husband passed away because I knew I wouldn't be able to afford costly repairs or replacements on one income. My washing machine was knocking, and the service from National Factory Services resolved it; they said something about loose springs. The contractor was really nice and fixed both my washer and stove. What I appreciate most about American Home Shield is their prompt communication. They respond quickly whenever I reach out, and they let me know when parts arrive, which was particularly helpful when getting a part for my stove. Initially, it was surprising to learn about the upfront service charge of $125 to $150, which I wasn't expecting. However, I've recommended American Home Shield to others because it can potentially save a lot of money on repairs. I've told friends that it's a smart choice to avoid hefty repair costs.

We're getting ready to cancel our contract with American Home Shield. I had them years ago when we first bought the house. We had them for five years and they were much better then. I had a stove issue and that one only took two days. I was surprised. But this time, it took me over four days to get somebody out to see our house because AHS couldn't find anybody. It was 116 degrees and it was 95 degrees in my house. It's a hot spring. We ended up finding the contractor and had to argue with them to get things approved and paid for. We paid the company and AHS reimbursed us.

I've been a long-time customer of American Home Shield, both as a realtor and a homeowner. Recently, I filed a claim for a dishwasher repair. Submitting the claim was straightforward through the website, which is easy to navigate. After filling out the necessary information and paying the fee, I quickly received a notification that a technician had been assigned. They reached out promptly, sometimes even the same day. The contractor who visited my home was courteous and professional, and I was already familiar with him from a previous claim. He respected my home and ensured everything was in order. The repair he conducted was successful, and the dishwasher is now working perfectly.

I recently had a claim with American Home Shield due to an issue with the inducer on my furnace. It was making a loud squeaking noise, so I reached out for their assistance. Initially, the process was frustrating as I had to call them to submit a ticket, but it took a long time to create, causing delays. This experience highlighted the need for a faster, simpler process, especially during winter when prompt service is crucial.

I recently had a plumbing issue in my home and American Home Shield contracted Water Solutions INC to address the problem. The issue was with my shower, where the water was constantly running, and also with the toilet, which took a long time to fill after flushing. The contractor replaced the seals in the shower faucet and adjusted the toilet, resolving both problems perfectly.

I put a claim in on my double oven, my dishwasher and my microwave. The double oven is 27 years old and instead of replacing it because the thermostats are no longer available, American Home Shield offered to rebuild the thermostat. I have no idea though if it’s gonna be an Underwriters Laboratories-certified rebuild. It was a 12-week delay and they paid me 340 some odd dollars in lieu of a new thermostat, which leaves me with a dead oven that I had to replace for a total of $2,700. So, I'm not happy about that.

I had a recent experience with American Home Shield regarding an issue with my furnace. Unfortunately, American Home Shield's policy is not to fix anything until it is completely broken, despite being informed by Omni Home Comfort that something is wrong and will eventually fail. This approach is quite frustrating as it feels like waiting for my furnace to break down completely before getting any help.

I recently had an experience with American Home Shield that I would describe as overall positive. I initially faced an issue with the freezer portion of my refrigerator, which basically malfunctioned. To handle this, I submitted a claim through a phone call, and I must highlight that I actually spoke to a representative, not an automated system, which was a relief given the unusual circumstances.

I recently had a plumbing issue at home involving a burst pipe in the wall. We had to shut off all the water, which was quite inconvenient. I contacted AHS and their quick response was impressive. They sent a tech that same day who promptly fixed the problem. I couldn't have been happier with their service.

Clear Flow Water Solutions came out twice to address a plumbing issue. Initially, they couldn't resolve the problem because my pipes were frozen. However, on their second visit, they successfully fixed the issue. I managed to submit my claim online, and while the first technician was handled by my wife, the second tech provided excellent service.

I've been using AHS for seven years, and generally, I've been quite content with their service. However, I recently faced a frustrating situation when I had an issue involving a leaking exhaust fan housing in my master bathroom. The electrical, plumbing, and roofing services couldn't initially figure out the problem. They each recommended some fixes, but the issue persisted until it was finally addressed by replacing the housing.

I recently had a service experience with American Home Shield regarding an issue with my washing machine. It started making a lot of noise, so I filed a claim, and the technician from McKinney Appliance was quite prompt, arriving within a day or two. I was pleased with this speedy service, as the technician, who is always quite busy, managed to address the issue efficiently.

I had an experience with American Home Shield regarding the repair of our furnace. Although the furnace was repaired, it continues to exhibit intermittent issues. We are in contact with the company that previously fixed it and they've provided us with some suggestions to try and address the problem.

I learned about American Home Shield from my neighbor after my water heater malfunctioned. At first, I didn't have it because my house was relatively new. However, my neighbor strongly recommended it, so I decided to get the coverage for peace of mind, knowing that potential repair costs could be significantly minimized.

I had an issue with the ice maker not producing any ice, and I submitted a claim with American Home Shield, which I chose to do online. The process was quite user-friendly, and I appreciate being able to handle it digitally. Before the contractor from Alpha Appliance LLC arrived, I received text notifications about the visit. The contractor was efficient, and the overall service was good. I'm pleased with how quickly the problem was resolved, and I’d definitely recommend American Home Shield to others, as they were prompt in addressing and fixing the issue.

I had a plumbing issue where both my toilet and garbage disposal were backing up whenever the washing machine drained. I contacted American Home Shield, and Northgate Plumbing was sent out within a day or two. The plumber managed to clear the blockages successfully. I've held a policy with them for several years, covering two different homes. Generally, the cost and the quality of service have been agreeable. However, I did have a frustrating experience with a hot water heater replacement. It took a whole month from the time I reported the issue to when someone was assigned to handle it. That delay was quite a nightmare. Despite this, the plumbers and the technician, Tony, who eventually replaced my hot water heater, were very friendly and helpful.

I submitted a claim with American Home Shield for our faulty furnace. McCormick Mechanical came out to handle the issue, and our experience was excellent. They replaced the pump efficiently, and our furnace has been working flawlessly since. Submitting the claim online through the American Home Shield website was straightforward and user-friendly.

I reached out to American Home Shield for a leaking outside spigot issue. Their contractor, F6 Plumbing, came by but only informed me of what they couldn't do without making any fixes. Over the years, I've had coverage with American Home Shield, which is soon ending, as their service hasn't lived up to my expectations. There have been multiple situations where I've been given conflicting information from different representatives. For example, I was told my toilets would be replaced once they fell below a certain level, but then another representative contradicted this. This inconsistency causes a lot of frustration.

I've been using American Home Shield since October, having switched from another company due to their unfavorable cancellation terms. My experience with American Home Shield has been mostly positive, but there are areas for improvement. I had an issue where the outlet outside my house was malfunctioning, causing my Christmas lights to flicker off. I submitted my claim online, and I found the process of submitting a claim to be easy. However, I was not fond of how the payment process was structured online, as it required providing banking or credit card information without any visible secure alternative options like Google Pay or PayPal.

I've been a customer of American Home Shield for over four years and have always been satisfied with their service. They consistently uphold their advertised promises. Years ago, we made the mistake of switching to Choice, which was a frustrating experience with constant issues and excuses about coverage. In contrast, American Home Shield promptly replaced our water heater and repaired our furnace without any hassles.

My experience with American Home Shield was quite mixed. When I filed a claim, it took over two weeks to resolve, which was a bit of a drawback. The process involved several issues; for example, when fixing one component, another would stop working. However, the service specialists did their best under the circumstances, but I felt they could have been more thorough in checking their repairs before leaving.

I recently filed a claim with American Home Shield due to a crack in my glass stovetop. I used my laptop to submit the request online. Initially, they assigned a contractor who didn't perform well, so I filed a dispute. They then sent Frank's Appliance, which did an excellent job meeting our needs and repairing the stovetop. The entire process, including the transition from the first contractor to the second and the ordering of parts, took about 4 to 6 weeks, which seemed longer than necessary.

I had an icemaker that went out on my refrigerator and that's when the trouble started. American Home Shield sent out about five different plumbing people to come out and do it. The first company had me defrost everything out of my refrigerator. So, I lost all that food. And then he came back and he brought parts and then he supposedly fixed it. Then we said, "It wasn't fixed." So, then he said, "Well, you have to defrost again." He went back in. He totally rebuilt the icemaker and it was supposed to have been fixed and it wasn't.

I've had a long-term relationship with American Home Shield (AHS) and recently made a claim through their partner, Quality Appliance, for a clothes dryer issue. The technician was prompt, knowledgeable, and polite. He quickly diagnosed the issue, ordered the necessary parts, and returned within a week to complete the repair to my satisfaction. This experience was quite positive compared to some previous encounters with AHS service provider.

I recently had an experience with American Home Shield as I needed help with a recurring issue with my refrigerator. The service from Bayer Appliance Services, the vendor, has been prompt and responsive, and I appreciated their efforts. My concern, however, is with American Home Shield's online service. Initially, I reached out by phone, which worked seamlessly, but when I tried to report an unresolved issue online, my requests seemed to go unnoticed. I submitted the problem multiple times online, but there was no acknowledgment from American Home Shield, which was frustrating. I prefer resolving issues online rather than calling, so this was quite disappointing.

I recently had a mixed experience with American Home Shield. My most recent claim involved multiple electrical issues, including three ceiling fans and a couple of light fixtures that weren't working. I processed the claim through the American Home Shield site, which was straightforward this time, unlike a previous plumbing issue that took six months to resolve.

My experience with American Home Shield was generally satisfactory. I initially encountered an issue with my dryer, which wasn't spinning or drying correctly. When I submitted the claim, I found the process of calling in to be straightforward with no significant difficulties. My husband was at home when the contractors came to make the repairs, and he said they were adequate. Although I wasn't personally briefed on the specifics of the repair, he mentioned that they replaced a part in the dryer.

I have been with American Home Shield for about three years, and I have to say that they have provided excellent service and coverage, especially living out in the country where we rely on a well pump. They are one of the few warranty companies that offer coverage for this, which was a big factor in our decision to go with them. Initially, we faced an issue with our fridge; it was making odd clicking noises and the temperature didn't seem right even though the digital display showed it was. The Sears contractor suggested it could be the main chip, as no error codes were appearing. While waiting for parts, I've been impressed with how efficiently American Home Shield has handled everything, especially considering there was a holiday.

The last contractor that came for my air conditioner told me that the person before him removed a piece of the air conditioner that's supposed to have been replaced and put back. But that person just removed it and threw it on my roof. So the last guy couldn't do anything because the piece had to be replaced. Every time I called American Home Shield to see what was going on, everybody kept telling me, "Oh, we don't know what you're talking about." I said, "What do you mean you don't know? I have a claim thing in a jiggy." Then the next would say, "Okay. I'll put everything in the notes. And then I promise I'll call you right back.” But now it's been three weeks since she did it and no one's called me back. So, nothing has been done, and the stuff was never repaired. I still have the broken piece of plastic sitting on my patio.

I've been a customer of American Home Shield for over 25 years. When I faced an issue with my washer not dispensing water properly, I submitted a claim online, which I found very easy to use. The experience with Blue Collar Appliance Repair, whom they sent out, was excellent. The technician was professional, communicated well, and wore protective booties inside my home. After they resolved the issue, my washer has been working perfectly without any problems.

My experience with American Home Shield wasn't particularly smooth. Our heater stopped working, so we contacted them and they sent Chesapeake Comfort Systems to diagnose the issue. Initially, they identified the problem as the control board needing replacement. It took a week before they returned with the part, and although it worked briefly, it stopped again soon after. When they came back, a different technician said it was still the control board, but without any prior notes. This back-and-forth left us without clear communication, relying on space heaters and increasing our electric bill. After seeking a second and third opinion, it turned out the actual issue was with the pressure switch, which we had replaced for significantly less money.

I've been a customer of American Home Shield for a total of 24 years, having them at my current home for 8 years and my previous home for 16 years. Overall, my experience with them has been positive. Recently, I had a claim where Intertech Maintenance came out to work on my dishwasher. They replaced the heating element, but the issue wasn't fully resolved as it still doesn't heat properly. I believe the thermostat might need attention, so I plan to call it back in under their 90-day recall policy, which I've used before.

I had a positive experience with American Home Shield when I needed service for my oven and refrigerator. I scheduled the service using their app, and I found it quite easy to use. When the technicians from Amtec came to fix my appliances, they were efficient and timely. After initially repairing my refrigerator, it stopped cooling again due to a power outage caused by a snowstorm. I contacted American Home Shield, and they promptly sent someone out the next day to address the issue. The technician quickly identified the problem and resolved it, and I've had no issues since.

I've been a customer of American Home Shield for about 24 years, mainly due to the repairs they provide. I find the vendors they send out for repairs to be pretty good. Although my husband handles most of the claims, we've been happy with the service received from them. The overall cost and quality of service with American Home Shield are satisfactory. The service personnel I've interacted with have been very polite and professional.

My experience with American Home Shield regarding a furnace issue went quite smoothly. Although it took about 3 to 4 days for Pro Source Heating to come out after my request, they were professional and efficient. They needed to order a part, which extended the total claim process to about 10 days, but ultimately, everything was repaired correctly and has been working perfectly since. Overall, I am very satisfied with their service and would highly recommend American Home Shield for their excellent handling of the situation.

I recently had a repair done on my garage door through American Home Shield. The spring had broken, and I arranged the service request online through their platform. The process was efficient, as they managed to have the repair completed within 24 to 48 hours of my request. The technician from Flash Garage Door fixed it on the same day they came, and I haven't had any issues since.

I have been AHS customer for 3 year. Really bad experience. They only want to collect monthly premium and that's it. No service. All customer service is being outsourced to Philippines who are really very difficult to understand and deal with. They hang up the call and cut the chat.

I recently used American Home Shield for a claim involving our heat pump. While the initial diagnosis was carried out about three weeks ago, it took several calls to get the claim processed and approved. They just ordered the parts today. My experience with the technicians has been mixed; some were good and others not as much. Overall, I would say the cost and quality of service are okay.

I have been an American Home Shield customer, holding one of their higher-tier contracts at $115 a month. My experience with them began with an issue in my upstairs shower, where the floor and wall grout were not properly installed. When Home Choice Services INC came out to address it, the technician said it required re-grouting and tiling, but they informed me that such work wasn't covered under my contract, nor do they provide tiling services. This was particularly frustrating because AHS didn't suggest alternative solutions that could have resolved the leaking issue without tiling.

I recently had a claim with American Home Shield and had Reliable Garage Door LLC come out to address the issue. My garage door wouldn't go up, and when I reported the claim, I clarified it wasn't the door itself but the motor. The technician who came out was great; he was professional and honest, explaining that he could fix the motor but that I needed to pay separately for the wheels, as American Home Shield couldn't cover that part.

When my dryer started leaking oil onto my clothes, I submitted a claim by calling American Home Shield directly, as I prefer speaking with someone instead of going online. New Oak Tech LLC, the contractors, came out to fix it. They were professional and attempted repairs, but ultimately suggested replacing the dryer due to multiple issues.

I chose American Home Shield after my cousin, who’s also a homeowner, recommended it. She explained that if any appliances go out, they'd be covered, so I called and got some quotes. I went ahead and got the package that covers appliances like my refrigerator, hot water heater, and stove. They even offer up to $5000 if my unit goes out, although I’d have to finance the remainder. The only downside is the service charge deductible, which is about $130.

I recently dealt with a clogged pipe at my home, and my experience with American Home Shield was quite positive. I initially contacted them online, and the response was quick, resolving my issue within 24 hours. Texas Plumbing, dispatched by American Home Shield, efficiently unclogged my pipe. The technician was excellent, taking the time to explain the issue and how I might be able to prevent it in the future.

I had an incredibly frustrating experience with American Home Shield. I had a plumbing issue where I needed assistance with a leaky faucet. When I called American Home Shield to submit my claim, they sent NW Sundance Services. The plumber, who was great, came to evaluate the issue. However, the problem arose when he informed me that the issue would not be covered by American Home Shield because it was categorized as wear and tear, and supposedly because it was an exterior faucet. The plumbing was within the wall of the home, so I didn't understand why this exemption applied. The plumber initially tried tightening the faucet, resulting in a broken handle which was not my fault. His company's repair cost was quoted at $695, which I found absurd, and I ended up having someone else repair it in 15 minutes for much less.

I had two service experiences with Aurora Appliance Repair Inc. through American Home Shield, one involving a refrigerator compressor and another with a dishwasher. The experience with the dishwasher involved a circulation pump issue. Aurora quickly identified the problem and ordered the necessary part. However, the repair was delayed because the technician was injured, which extended the timeline by another week. Including the time taken for the part to arrive, it was about two to three weeks before it was fixed. The refrigerator repair followed a similar pattern of delay. While I appreciated that both appliances were eventually fixed and are now functioning, the long repair timelines were quite inconvenient. Living without a refrigerator or dishwasher for over a month was quite challenging, and I found myself handwashing dishes.

I recently had services from ACT Appliance through American Home Shield and they came out twice over the past few months for separate issues. Their service was commendable; they diagnosed the problem swiftly and proactively scheduled a return visit before the parts even arrived, which was quite efficient. I initiated the request online, and found the scheduling process to be prompt, usually within 24 to 36 hours. Impressively, they contacted me over a holiday weekend to arrange a visit.

My experience with American Home Shield has been mixed. Recently, I had a service claim with Pronto Plumbing LLC, who came out to replace a seal under the sink in my bathroom. Unfortunately, I wasn’t present at the time; my stepson was home and informed me about the repair. I usually submit claims online, and I find their website user-friendly. It's straightforward to navigate, and I appreciate that part of their service.

My oven was not turning on at all, I submitted a claim via American Home Shield's website and the process was straightforward and simple. However, I didn't receive much information about the contractors aside from the company name. Then, when the tech from DNJ Appliances LLC came out, my wife was the one who dealt with the technician, and she noted he was quite rude. The technician spent about three minutes at our home and left without rectifying the issue, which led us to contact another company through American Home Shield. They eventually sent out a different company to address the problem.

I tried to contact American Home Shield online, but my account showed as inactive due to entering the wrong policy number. So, I called them, and the customer service representative was very helpful and booked the claim for me. They then sent Astria Appliances to fix my broken ice maker and dishwasher. The spring in the ice maker was broken, and the dishwasher needed its heater pump repaired. Astria quickly fixed the ice maker. However, I noticed that the controls were reversed, with water coming out where ice should have and vice versa. They rectified this issue by sending another technician, and everything has been working perfectly since.

My recent experience with American Home Shield through D and K Refrigeration was a mixed bag. The technician was fantastic; he was courteous and even locked up after himself when I had to leave. However, I'm not entirely sure if the heating is fully functional since it works intermittently—I don't always hear the fans, which leaves me uncertain about the repair. I'm also waiting on a toilet part that hasn't arrived yet, so everything feels a bit unresolved.

I had a furnace issue and I submitted a claim by phone with AHS and found the process to be very easy. Regarding the service at my home, the company informed me about the contractor, Advanced Air Mechanical, prior to their arrival. They were excellent; the tech was friendly and punctual, explained the issue clearly, and assured me that they would return if any problems persisted.

I had an issue with my washer—it wasn't pushing out any cold water or cycling properly. After submitting a claim with AHS through their user-friendly website on my phone, they sent a tech from PG Services. The tech identified the problem as a faulty water sensor, ordered the necessary parts, and once installed, my washer was functioning perfectly. The service was excellent with the technician being upfront and efficient—definitely a 10 out of 10 experience. I've been with AHS for 3.5 years, and the combination of competitive pricing and reliable service has made me recommend them to family members, who have since switched over.

I had an issue with my garbage disposal and electrical circuit. Initially, the technician that AHS sent failed to communicate that the problem was with the circuit breaker, not the disposal itself. After reaching out to AHS to clarify, they rectified the situation quickly. The second tech came out the next day and fixed it. I’ve had American Home Shield for several years, and although there was a small hiccup, their customer service and the professionalism of their vendors have always been reliable.

AHS coverage is Inferior and well-known for wrongful denial of maintenance coverage. Recently, I placed a service order for the light bulb for my Viking refrigerator and Viking Microwave. Immediately, my claim was denied, saying the exclusion criteria of "light bulbs were not covered." When I placed the service order, a representative told me all refrigerator parts were covered. It is ceiling light bulbs which are not covered. Representatives appeared to waste my time by apologizing frequently and putting the phone on hold for review. Representatives are also highly trained to scam people. After wrongfully denying coverage, I was told that another vendor could do the diagnostic with a second service charge/fee if I wanted a second opinion. Why do I need a second opinion if the refrigerator light bulb is not covered?

I had a positive experience with American Home Shield. We had a backup in the kitchen sink, and I submitted a claim online. They called us within minutes, and the problem was resolved the same day. The contractor from Integrity Plumbing was excellent and explained they would use a snake to fix the issue. Everything is still functioning well.

I recently had an issue with a plumbing claim through American Home Shield. The first vendor they sent tried to get me to pay them out-of-pocket, on top of being paid by American Home Shield. When I refused, the vendor said they would come for the repair but then just didn’t show up. Eventually, 1-800-Plumber responded to the claim and came out to fix my toilet successfully.

I have been a customer of American Home Shield since around 1994. They've consistently provided peace of mind, especially after becoming a widow, knowing that repairs and maintenance are covered. One night, a loud noise woke me up, something like an explosion. I called Air Max, whom I've trusted since the 90s, and they conducted a thorough inspection. They couldn't find the source of the noise but kept the ticket open just in case. Thankfully, there haven't been any issues since.

I sent in a claim online when I had a stopped-up drainage. The process was kind of weird. You didn't have a check box that said, "Hey, my drain is clogged." I had to check something else. But as soon as I submitted it, we got the company name who was coming out. The service was good. They charged us more money. But they were pretty upfront about it. The service charge is $100 and they said, "Well, when we have to remove the toilet, that's not really covered." So, the whole thing costs $400. That would have been the cost if I didn't have American Home Shield. So, that was disappointing. But that's what it was. They fixed the problem. They did a good job.

I recently had a mixed experience with American Home Shield regarding a repair service for my dishwasher. The initial issue was that the dishwasher wasn't dispensing rinse aid and was skipping cycles. Filing the claim with American Home Shield was quite straightforward, but the process that followed was less than ideal.

I recently dealt with American Home Shield regarding a persistent issue with my washer. It wouldn't drain water properly, leaving clothes soaked even after extended spin cycles. This issue had been ongoing for years, with various technicians from HSA coming out only to say that it wasn't showing any error codes or suggesting I was overloading the machine. Frustratingly, the problem worsened over time, leading to a significant smell from stagnant water, and it took a technician from JNK HAC LLC to finally diagnose that the drain pump wasn't functioning.

I had a mixed experience with American Home Shield. Initially, when I had issues with my washing machine, it took them about four months to resolve it. Throughout this period, repair people came by, acknowledging the machine couldn't be fixed, yet were instructed to attempt repairs, which led to multiple rescheduled appointments. I took off work five times, waiting in vain for someone to show up, while American Home Shield pointed fingers at the vendor. Their customer service was inadequate, with no real means to escalate the issue or get clear answers. As a result, I spent more money at laundromats than the cost of a new washing machine during this lengthy process.

I have been a customer of American Home Shield for about 14 years. Recently, I encountered a rather frustrating experience. My hot water heater needed replacement because, according to my condominium corporation, once they reach 10 years, they must be replaced due to the risk of rusting and flooding. His and Hers Plumbing evaluated it and agreed, but after contacting American Home Shield to make a claim, the claim was denied because no visible defect could be identified at that moment. This forced me to handle the issue myself and incur the costs of a new heater. When a second plumber assessed it, they confirmed it was filled with calcium and at risk of failure. This experience with American Home Shield was truly disappointing, and I wouldn’t recommend their service based on this incident. Other than this, previous interactions with them have been satisfactory, but this recent situation has really affected my view of the company.

I had to deal with an issue involving my American Home Shield plan when there was water all over the garage due to a faulty hot water tank. We contacted American Home Shield to submit a claim, and they directed us to Air Comfort Specialist LLC. Initially, the challenge was that our home uses State Water Heaters, which were still under warranty, but Air Comfort was attempting to charge us for a brand new heater. Fortunately, everything was settled, and they installed the new tank on the same day, which took about five hours.

I recommend a lot of people to American Home Shield. I told them that it's a good service. However, If your AC broke on a Friday, nothing will happen until Monday the next week because it's the company policy. They don't wanna pay extra. I'm sure there are emergency services out there. If you are in an 85-degree weather and your AC broke down and have to wait three days for someone to come and look at it, that's not a pleasant situation. Same thing with the heater. That's the problem.

I recently had a claim with American Home Shield regarding a leaking roof area. AMV Drywall came out and repaired the damage, and the process is now complete. Overall, the claim process seemed okay. I received an email from American Home Shield stating that they would follow up within seven days, but I have not heard anything since the roof repair.

American Home Shield sent out Sears to repair my microwave and Joseph, the tech, was very good. He ordered the incorrect part the first time. He ordered the door and it was supposed to have a motherboard inside it but he just ordered the door. They mailed me the door and he came out and installed it, but it didn't have the electronic device. He put the board from the old door in the new door and the problem still existed because they never replaced the parts. He had to then reorder the motherboard that goes into the door and came out in December and installed that but it still was not working.

I had been working since July 2024 with their escalations department with no resolution to multiple issues. I got really desperate and posted on AHS’ FB page months ago about how I had several unresolved problems. Amy ** (from the executive office) finally responded via e-mail, but has still not called as I’ve requested multiple times. AHS allows $2000 a year in repairs per covered address. My double oven went out last July. I’m still waiting for compensation because it is unrepairable. AHS sent a rebuilt part that never worked and was unusable, yet they have deducted the cost of that part from my reimbursable amount and have been unyielding in escalating it making the situation a stalemate.

Please Please don't waste your money on this company. Every single thing about this company is terrible. From the customer service to the technicians they hire. It will take on average a month to get something fixed and when it can't be fixed they refuse to pay out. They just want to keep sending someone else out. They will not work with you at all to make you happy. They simply don't care. I Put a claim in for my dryer and it took the guy 3 trips and it still wasn't fixed - the main problem is he told the warranty company that it was fixed so they closed the claim out refusing to do anything else about it. Had to buy a new dryer out of pocket.

I recently used American Home Shield Services for an issue with my pool. Submitting the claim was straightforward, and they sent out a tech quickly. However, the service was denied afterwards, which puzzled me since the tech came to assess the situation. I've paid my fees, and it seems unclear whether his work was covered under my policy, as I received no clear communication from them. This was frustrating and felt out of the ordinary, as traditionally, they've provided good service and taken care of issues effectively. The techs sent to my home usually have a positive attitude. Despite this recent hiccup, I still hold American Home Shield in high regard, giving them a top rating and recommending them to others.

I recently dealt with a claim through American Home Shield involving Mile High Plumbing. Initially, there was some confusion as Mile High Plumbing was dispatched instead of the previous company that had incorrectly completed a repair. Mile High Plumbing came over and confirmed that the initial repair was indeed inadequate. After some follow-up, the original plumber returned to fix the issue properly. The whole process took longer than expected, but it was ultimately resolved, and the related damage to the drywall was repaired.

I recently had an experience with American Home Shield. I initially reported an electrical issue with a wall outlet and the doorbell. The claim process was manageable and not difficult. The service provided by Queen Electric, the company that handled the repair, was excellent. They were professional and efficient in addressing the issue.

I've been a customer of American Home Shield for three years now, and my experience has been consistently positive. Recently, I had a claim regarding a leak in one of the pipes, which was addressed efficiently. The entire process was completed online, making it very convenient for us, given our rural location. The techs assigned to our case contacted us promptly to schedule the repair and managed to fix the issue within an hour. They've always been incredibly polite and professional, exceeding our expectations every time.

We have been using American Home Shield for many years. They seem to fix the SMALL THINGS but when it came to fixing our heat furnace/central air unit, THEY HAVE NOT. We have been without heat since November 2024. THAT IS 4 MONTHS IN THE DEAD OF WINTER. I have call and complained. I have asked to speak to a manager to see if the process can be pushed. They have NEVER called me back, they do not care but yet they still keep taking my money out of my account every month. Some nights have gotten down to 10 degrees or lower.

American Home Shield is quite worthless. They will charge you $100 every time someone comes out, and since legitimate technicians are too smart to be affiliate, the bottom of the barrel tech will come out and often make things worse. Then you’ll get routed to the call center where they will intentionally run you around until you give up and call a legitimate service provider. This is a complete waste of money.

American Home Shield was great. I called them on December 2nd because I had water coming down from my bathroom sink. KG Plumbing came out within a few days. He came in and looked at it. It was good for a few days. But the 7th of December water came down from the ceiling of the second level. We looked at the sink again and water came out. I had to call AHS again to see if someone could come back out to take a look at my sink again. I assumed it would be completely fixed. They sent the same technician. They called me the next day when I reached out to AHS to pay the visit. Even the rep from AHS tried to reach out to them. She said, “They’re not picking up. I’m gonna have to try again. But until then, you’ll most likely receive a text or an email or something along those lines about them coming back out to your residence.”

I have been using American Home Shield for about 3 to 4 years now. I've had a mixed experience with their service. On the positive side, their online portal is very convenient and the turnaround time is good, but when it comes to plumbing, they'd come out, assess, and then come back, which hurts because plumbing is a huge issue. Also, with repairs, I often end up paying out of pocket. This extra expense is my biggest issue with them as they tend to find modifications or problems not covered under the warranty. Whenever Mr. Rooter Plumbing comes out, they assess the problem first and return to complete the repairs. If there's an issue with the repairs they charged for, they come back to fix it without extra charge, which is a relief. However, I've had instances where I've paid $100 for a visit only to be told that they can't do anything—which is not great.

I can get some stuff fixed and it saves me money. It's still expensive, the fact that I pay 170 some dollars a month and still have to pay a $100 deductible. Other than that, I'm 73 years old and I have no problem submitting claims with American Home Shield. I just call them. I tell them what the problem is as in-depth as possible. The companies AHS use are supposed to be reputable people, and I leave that in their hands. It was the first time the last company had come out. We worked on an icemaker with our refrigerator, and they did a fantastic job. They were very professional.

I recently had a plumbing issue with my garbage disposal, which wasn't turning on. To address this, I contacted American Home Shield and had a positive experience speaking with a live representative. They were helpful, and my overall experience with them has always been good.

I've been a customer of American Home Shield for over five years, possibly up to eight. Recently, I faced an issue with the compensation for a ceiling fan replacement. The check I was supposed to receive from Whitney Electrical was much less than expected. My previous fan was a high-quality model in our master bedroom with three lights and globes. I gathered pictures from Home Depot of similar models to show that it should have been more expensive than the $70-80 they offered, as I spent $160 to get a comparable replacement. The technician mentioned that the company might cover up to $129, which seemed fair for the fan quality.

I recently had a repair experience with American Home Shield, and it was quite positive. They sent out appliance agents to fix our washer, and they completed the job successfully. The washer is now working perfectly. The team was professional, punctual, and managed to order and replace the necessary parts efficiently.

I have been a customer of American Home Shield for about three years and recently had a somewhat frustrating experience with a refrigerator repair. Since July of last year, I've been dealing with my refrigerator's ice maker not producing ice and the appliance not defrosting properly, causing it to freeze up and fail to keep my food cool.

I have a mixed experience with American Home Shield so far. Recently, I had a garage door issue where it wouldn't open properly. The technician came and replaced some parts on the same day. While he was punctual and professional, the garage door isn’t working as it should yet, requiring me to hold the button continuously to open or close it.

I recently had an issue with my whole house fan that would cut off after just a minute of operation. I contacted American Home Shield, and they arranged for Rendon Electric Inc. to come out and assess the situation. The technician determined that the switch needed to be replaced. The service was handled efficiently— they scheduled a follow-up visit promptly and completed the repair during that visit. I believe I spoke with a live representative when submitting my claim. The interaction with the representative was great; they informed me that a technician would be coming out, which they did promptly.

I recently had an experience with American Home Shield through a claim I filed for my oven, which had issues with the buttons not working after a self-cleaning process. With the holidays approaching, it was a concern, and I reported this issue via their website, which was easy to navigate. They arranged a visit from Atari Service Appliance Inc, and their service was excellent. The technician identified the problem, ordered a necessary part, and scheduled a follow-up appointment to resolve the issue. In total, the process took a couple of weeks from start to finish. I also want to mention my separate experience with another claim for my water heater, which was not as smooth. The technician seemed unprepared and didn't have the necessary equipment, which was frustrating. Despite this, I consistently recommend American Home Shield to friends and clients as I'm a realtor and believe it's a valuable service for basic home repairs.

These companies want your money and smile in your face but then you need a job done they don't want to cover it. This plan came with my house but I would tell the world it's terrible. Needed my drain cleaned, they said we don't do that

I had generally okay experiences with United Air Tip through my American Home Shield contract. The only issue was when the technician accidentally stepped on the ceiling, which they did repair. I requested assistance online, which i found very easy, and the response time was about 48 hours. While I recommend American Home Shield, I wish they had more contractor options. I've been paying for the contract for about two years but used it for the first time recently, so my experience is limited. Based on what I’ve encountered, I’d rate my overall experience as a 4 out of 5.