American Home Shield Reviews

I’m happy with AHS. I got them because my sister had them years ago and they replaced her refrigerator when she had a problem with it. That’s what I was thinking about when I got it. I wasn’t thinking about other kinds of issues. My refrigerator actually never required any service in the 20 years I had it. My sister pays a little bit more, and she said maybe that’s the difference with the coverage. I haven’t had to use them before, only for a cooktop a few years back.

I checked in the morning and, again, after I got off work. I gave them a call, and the guy was really nice about it. He said it just hadn’t gone through yet, and it’d probably be through tomorrow, which was a little annoying. Finally, we got it all situated. It took the tech a week and a half or more to come out. We were out of dryer for a while, so we had to air-dry clothes the old-fashioned way.

The tech was really awesome and quick. He was really nice to my dog. I’m pretty sure he was Russian, so he wasn't fluent in English, but he got enough to get along. It didn’t hinder him from doing his job. He also had a translator right on hand. He fixed it, and I have no complaints about him.

I got a second opinion from Floyd Services, and they were full of crap. The technician tried to sell me a $10,000 AC unit to replace one that was less than two years old. It turned out the issue was just a loose wire and some settings that needed to be reset. What he was telling me sounded right at first, until another company explained that it wasn’t correct and there was no reason to replace the unit.

The breaker was also messed up, so I had to replace it. But the main issue was just some wiring that had come undone, probably from vibration or something. I don’t know how it came loose. The other technicians hooked everything back up, and it works fine now. I only had to spend about $15 on a new breaker.

At my old house, there was another situation where an AC technician missed a leak. It wasn’t that he did anything wrong. It was just a very small leak that he missed. The guy said he found it by accident. It didn’t seem like anything dishonest or like he was trying to sell me something.

There are some things American Home Shield doesn’t cover that I think should be covered, but that’s just my personal opinion. The reason they denied the claim at first was because it was missed wiring. If I had installed something myself and did it wrong, I could understand them not wanting to cover that.

But if the work was done by a professional technician, I think it should be covered. And if American Home Shield wants to recoup their money, they should go after the company that did the work. Like I said, if it was done by a licensed professional, I believe it should be covered. That’s just my opinion, though, and I can see the other side of it as well.

Sears was okay, but they didn’t actually do anything. Every time they came out, they said they were ordering a part. Somehow things kept getting mixed up. They would say the part was delivered to my house, but it never was. They never really ordered it.

It’s actually American Home Shield that I’m frustrated with. He submitted a request for a new washing machine, and we’re just waiting and waiting for American Home Shield to approve it. If he's the expert in the field and he's recommending it, I don’t understand why we have to wait for days and days. I'm a little frustrated because I need to do laundry, and waiting on the okay from American Home Shield is just taking too long.

They use companies that, in my opinion, have no intention of fixing anything. If they use subpar vendors, that tells me they’re not really looking out for their customers. It’s happened to me far too many times for it not to be the norm.

When the warranty sent a vendor, I’d check that vendor's website. I couldn’t leave a review for the last four vendors. Their pages look great, but you’re not allowed to post anything. So, I had to leave my reviews on Yelp because their sites wouldn’t let me.

That raised my suspicion, because if you’re a legit vendor trying to help people, you’re going to have some good reviews and some not‑so‑good ones. But their sites only show glowing comments. Then they come out here and the service is garbage.

Submitting a claim is easy. That part is seamless. The real problem is the vendors they use. I switched to another company that drops any vendor after three bad service reviews. That’s the kind of policy I need.

After all the money I’ve paid the warranty over the years, I should be able to call and speak with someone I can clearly understand. But I can’t understand their customer service agents.

When you try to explain the situation to them, they won’t go off script. They stick to their script no matter what. They repeat every word to the letter. Their service feels very robotic.

I’m now with Choice Home Warranty, and it’s been a much better experience. Their service is better and the pricing is lower. I had an issue with American Home Shield about six months ago when they raised the price.

Either I missed it or I wasn’t notified. When the payment came out of my joint account, I called to ask about it. They told me they raised their prices, and I said I was never notified. Once again, they just stuck to the script.

I was with American Home Shield, on and off, for almost 20 years. When I bought a house in the mid‑90s, they gave me excellent service and took care of what I needed. But over the years, I noticed a downward spiral in their service, their vendors, and their customer care.

I was greatly disappointed, and I ended my contract with American Home Shield. I even wrote a letter to the CEO explaining why I canceled. Have I gotten a response? No. I’m just one person, and he doesn’t care.

So I went back to American Home Shield, and they said it should’ve been authorized. I went back and forth two or three times. Finally, it was approved, the technician showed up, and the work got done.

The technician was very good. I’m reasonably technical myself, so we talked through the idea of adding this auto thing and whether it would make me happy with this reset. We agreed on something reasonable, and he did it. It’s been fine ever since. In the end, the technician basically bailed everyone out.

The coverage is pretty limited, with a lot of nitpicky rules. The warranty pushes back over small things, like saying they won’t cover it because I plugged it into the left side of the wall instead of the right. But certain things are covered, and that part is worth it.

American Home Shield’s website is pretty good as long as what you need is straightforward. But if your issue is even a little different, it sends you in a loop. If it’s the same as what everyone else wants, it’s easy.

The only thing is that the price has gone up over the years. I have issues with the cost because you're paying monthly and then a service call fee on top of that, and those service calls went up too. I’m not really happy about that part, but it is still better than having to pay full price for something.

The part I didn’t like was when I had a leak in my shower head. They said the issue was behind the wall and I had to do all this other stuff before they would come back. I had to constantly tell them, “I’m not gonna pay you again to come back out” for the same issue. They really need to keep track of that, because I don't feel I should pay twice. But overall, it's worth purchasing.

Recently, I was having issues with the microwave popping the breaker. Every time we would try to use it, it would pop the breaker for that side of the house. And then finally, it just completely went out I went on the app of American Home Shield and and I put in what the problem was. And they sent somebody out to my house.

That site was easy to use but getting somebody out to the house was a little more difficult, because they told me they'd be there at a certain time, and it was almost an hour and a half after their window before they showed up.

I had to have them come out twice ‘cause one time they had to cancel. I have another claim open for the house. I'm trying to figure out which that contractor was for this claim and which one is for the other. They told me they would be there between 4:00pm and 6:00pm. And then I got a text message from the actual person at 6:03 to let me know they'd be there in 40 minutes. They showed up at around almost 7 o'clock. The guy told me that there was a switch that had went bad. And that's why it was causing it to go out. He was quick, efficient, fixed what he had to fix, and he was on his way. He was fine.

I have a another claim that's open. And apparently, AHS only has one company that handles electrical. And I cannot get them to schedule a time for me to come out, because I get off at 3:30pm, they stop at 4:00pm, and I can't get home until 4:00pm. They don't do any weekend services either. So I asked Home Shield to provide a different person for me to try to schedule to come out because the lady that was on the phone was rude with me. And when I went online to look at their reviews, they had horrible reviews online. And a lot of them had American Home Shield claims in the reviews on Google. They told me to ignore all of the reviews because they do their own vetting on their people. And that's the only one in my area.

I've had to reschedule a few times. They want me to find a day that I can be home at an earlier time but since I am working, I’m trying to schedule it around my work schedule. They told me not to call back until I had a day that I could be home earlier. Now I've got two outlets that won't even come on even when the breaker is turned on.

Every time I've talked to somebody from AHS, they've been really good, other than the fact when I asked them for another person. But they don't have very many options.

I called American Home Shield back and they put in another ticket and dispatched Sears out again. Sears had an appointment scheduled on a Monday but they cancelled it the morning of. They said they didn't have any technicians, so they rescheduled it.

On the scheduled day, a Sears truck pulled up in front of my house. By the time I could get out there, the guy had left. Then I got a text saying that the appointment was cancelled and has to be rescheduled because they have not received the part. They haven’t looked into it. How would they know which part they need? We rescheduled and it got cancelled again.

On the next schedule, the guy came out and he looked at it. He replaced the main board and the overload relay for the compressor but that still didn't fix it. There were two other appointments that have been cancelled as well throughout that whole process.

I have to have a refrigerator. I have a mobile food truck and I’m the only one working on it. They only give you a window from 8 AM to 5 PM. So I had to shut down for the whole day. So every single time I had an appointment with Sears, and whether they showed up or got cancelled or rescheduled, I've lost about $3,000 worth of revenue. Plus, I have to eat out every night. So that’s at least another $70 a day of eating out because I have nowhere to store my food.

They wanted me to do another ticket, but they wanted me to pay for another service fee. So I talked to a supervisor. He got me to agree to let Economy Heating and Air come out and look at it. He said he wouldn't charge me for it. And they refunded my original service fee because of all of this.

Economy Heating and Air showed up and they're amazing. The guy was so professional and nice. I told him what was going on. I told him the refrigerator will run and it'll get to the temperature. But then there was no telling how long it would run and then it just shuts off and it will not turn itself back on. You have to turn it completely off, wait for a while, then turn it back on and it'll come on. The compressor gets so hot you could sear a steak on it. And that shouldn't be.

I told him I would turn the knob completely off position and then turn it back on. He figured it was the thermostat and that it would be an easy fix. He submitted the report and we’re still waiting for AHS’s approval on whether they can get the part ordered and replace it.

Sears is horrible. AHS should never use them. They're going to make AHS look bad. Because through all this, I've really been considering cancelling American Home Shield and going with another company. And I've been with them since 2016.

I had a leak in the sewer pipe and in a copper pipe. I called it in on a Thursday but they didn't come out and fix it until the following Friday. They did good work and it was done but it took forever. I've been mopping up water for a week because there's no way to stop it. I have about a two-thirds basement, and the leak was under the crawl space. It leaked into the basement through a crack in the wall, so the water just kept coming in. After they fixed it, it was fine. And repairman did a good job of fixing it.

I didn't even know there were companies that offered home warranties until my niece told me about it. She also uses AHS and it has been the most amazing experience. I'll never let this go. I will always have a home warranty, and the way things are going, it will also be with AHS forever.

For the cost of what you would pay to get your furnace fixed, the yearly fee where I paid for the services for the year, plus the service fee that you pay once you've join AHS as your home warranty, it's just worth it because I feel like I save money and I know that they have already vetted the company that's gonna come out here and perform the service. It's been a easy experience and very effective. And I don't have to worry about something breaking because it's covered under this warranty–all of my appliances, plumbing and electric.

I pay $130 to Comfort Pros to come out here. If the problem still exists, you can call them because that's what you paid your annual premium for.

I just bought my house in December. I'm recently divorced. When I was married, it didn't matter because my ex-husband could fix all these things. I don't have anybody like that now. But even if you're not single, but your partner is not that handy, it is so incredibly worth it.

The contractor came when he said he would come. He was professional, and explained the problem and fixed it. So it was really a 5-star experience. My heater has been working fine since the repair.

The price is a little high, and if there was something that made me reconsider going to another home warranty company, it would be the cost. When I started out, the cost was around $35 a month, and I understand because this was 18 years ago. Now it’s $109, and my service charges used to be a lot lower, and now I’m paying $100 for the copay. In a year, that’s $1200 plus many service calls I have.

It’s a considerable expense. That would be the one factor that would sway me. I know that Sears is in the home warranty business now. That would be someplace, because of lifelong experience with Sears, that I would certainly consider if I found I could not afford to pay for American Home Shield any longer.

The contractor was very good, courteous, and knew what the problem was. I don’t understand how furnaces work, but he explained it to me in a way that I could. The furnace is working fine now. I’m warm and happy. I don’t have to worry again because it scares me when it doesn’t work, especially in the winter time.

I have been with AHS for 2 years, and I’m happy with the service so far. They find someone to come out quickly. The one time I was not happy, when I had it the first year. They recommended a plumber who couldn’t come out for almost a week. I thought I don't even know why I have their service if they can’t get someone here within a reasonable amount of time. I want a quick response. That was the only time I did not like your service. But other than that, so far, so good.

My sister recommended American Home Shield to me, so I got it as soon as I bought my house. She said it helped her out a lot with her appliances. I like that it’s so easy, that I just push a button, and I don't have to make a whole bunch of calls. I’m a disabled veteran, and I’m pretty apprehensive about making a lot of phone calls because I get irritated fast. I’m not so happy with the price because it jumped from 89.99 to 125. But otherwise, American Home Shield has been good for me, and I trust and recommend them.

They called, and I got another call saying they would call me 20 minutes before they come, so it was really nice. I appreciate it.

Generally, shortly after I make the claim, they send me a text saying which contractor has been assigned and when they'll contact me to make the appointment. The contractors have all been very professional, helpful, and polite. Fo my hot water heater, there was a slow leak on one of the drain pipes, and they replaced the spigot that was leaking. It’s working perfectly now..

AHS offers convenience. If I need something, I can go on the website, and there's a checklist of issues. You can just narrow it down, step by step. Ahs is very handy to have if you need it.

And then after some time, the Detroit Heating and Cooling person said, “Oh, yeah. I guess I can do that. Give me an hour to come back and do it.” They came back. They fixed the motor. But whatever they did, they missed a step, because after they fixed it, then our heat would not turn off. So, the thermostat wasn't working to control the temperature. Once the heat is on, it never shut off.

We called a couple of times and left messages to get them to come back out. Once they came back out, the same technician acknowledged, yeah, that there was a wire that they didn't hook up or connect correctly, which is why it wasn't working. So, after the first visit, they came out maybe four days later, ‘cause there was a weekend in there, maybe four days later or so to come out and look at it and fix it again. It's repaired completely now.

Actually, it just went away. He kinda banged on the wall. For some odd reason, it still did it. But then I just realized it wasn't doing it anymore, so I'm not exactly sure what happened.

They company came to do maintenance on my furnace before, and I'm very happy with them.

I’ve had American Home Shield for two years, since I bought the house. And I had them before at my old house also. And I used Warhold at my old house and had a very, very bad experience, to the point where I had to take it to the Better Business Bureau. And this time, they were fantastic. I had a much better experience. I have no complaints on their end. The technician was nice, thorough, and explained everything. 

My only complaint is that, because of the issue, I had to shut off the water to the entire house, and nobody could come out that day, so I had no water to the whole house for two days. And I even contacted Warhold, and they said they couldn’t come out for that next morning. So, that was my only thing because I was stuck.

The one before that was for our air conditioner, and the technician from Lane Services did a wonderful job. He was very friendly, and he treated me good. He called me about 20 minutes before he got here to let me know that he was coming. I don’t have any complaints with him. He was amazing.

And then when he came back and checked it, he saw that it was a default part. He showed me something right there where it looked like it melted. So, he had to order another part, and then came back out and fixed it. And now, it’s working.

And then during that time, I had him check my washer. And so, he came out and checked it, and then ordered a part that he found out was wrong with my cycle, and he fixed it.

So, the technician was very professional. And when I called AHS to let them know what was wrong, it took a little process time because of the weather. But once the technician came, saw what was wrong, and took care of everything, I was relieved. I was satisfied. He was very good at what he does.

I'm calling American Home Shield and I'm talking to foreigners who don’t understand me and I don't understand them. I’m getting cancellation emails from different plumbing companies, and I'm lost with all of that. I expect somebody to give me the guidelines, lay it out for me, what needs to take place, but I’m struggling to understand what they're saying and I'm getting transferred to different people. I'm very dissatisfied with it.

After submitting the claim, I received a phone number and a notice saying the contractor would contact me within 48 hours. I later received a text message with the date they would come out to the house. The company that came out seemed more like a smaller, mom-and-pop style operation rather than a large company with a big fleet, but they were very friendly and helpful. When they arrived, they inspected the garage door and said that they would need to order parts. Since my car was stuck inside the garage because the door wouldn’t open safely, they helped open the garage and push my car out while I had it in neutral.

The only downside to the experience was that our claim was open for quite a long time. It was almost 14 days before they came back after saying they needed to order parts. During that time, I hadn’t heard anything, so I ended up emailing Home Shield to ask about the status. They eventually showed up around day 17 to complete the repair. The delay was the only frustrating part of the experience. Overall, I’ve had nothing but good experiences with American Home Shield. I’ve never been blindsided where something I filed a claim for suddenly wasn’t covered due to a technicality. Because of these experiences, I’ve already recommended American Home Shield to others.

For the most part, American Home Shield is a great company. They hire people who have been amazing at what they do. I’ve had other home warranty companies in the past where the contractors made me cringe when they walked through the door. American Home Shield gives me peace of mind. It’s worth it to have them for your house. I like that I can get on my phone day or night and submit a claim. The last contractor couldn’t come out until the next day, but we were able to communicate quickly, and he helped me manage the problem in the meantime.

I’ve been with American Home Shield for over nine years and I have four houses with them. I tell my friends to get it all the time, to get some type of coverage if their stuff breaks down. And even though sometimes you might have to wait a couple of days depending on when you call, they are on the job as far as getting your needs met. The only thing is, I feel like I'm paying too much money as far as the price goes.

I like the way that American Home Shield schedule things. But they don’t cover the things they should cover fully. I had to pay for my air conditioner to be replaced because they were only gonna give me $3,200. They said that the wear and tear on it wasn’t covered by the warranty. Well, in that case, what is the warranty for? I have tried to use them for parts. When a compressor broke, I had to wait three weeks to get them to send somebody out. Afterwards, I had to wait for them to agree to pay for it. I had to pay partially on my own.

Over the last eight months, we’ve dealt with three or four different contractors because they kept on wanting to get second opinions. That caused confusion because I got two ACs on the back of my house. The first AC went out, and the second AC went out about a month later. American Home Shield was confusing the AC and what work had been done to both ACs at the same time. We were out of AC for about three months during the summer time last year, so it was not pleasant. But the last contractor was good and knew exactly what to look for because he had been here the last time.

The last time I had something, they couldn’t find anybody in the area to fix it. I thought that was strange since I’m in Hampton Roads, the most heavily populated area in Virginia. I had to find my own person, pay them out of my pocket, and had AHS pay me back. That was a little bit inconvenient. I did get paid for it, so I can’t really complain.

I have had AHS for a very long time. Whenever I call them, they usually come out and take care of what needs to be done.

I have been with American Home Shield for almost 24 years. They’ve been terrific. We’ve used them through the years. We’ve had hot water heaters replaced, gotten a new furnace, replaced the guts in our hot tub at our last house, replaced the central vacuum, and I’m sure there’s more. I like that I have peace of mind.

The contractor was good, with the exception that the thing was clearly dead. The technician had to come out and inconvenience my full-time working tenant for the first visit. Then it was deemed that it had to be replaced and a second visit had to be scheduled, which is very inconvenient for clients. But the new one has been working.

I had to fight, cuss, call, and cuss to get somebody to get me somebody out there to fix that furnace. Then when Guaranteed finally got back out there, the house was filling up with the poison that came from the gas. My sister has medical issues and she was in a cold house. American Home Shield kept putting me through and telling me somebody was gonna call me, but they got my money. I had to tell them that I was gonna sue them for every penny I paid them so I could get my furnace fixed.

Guaranteed Services came to my rescue when American Home Shield finally agreed and took care of the furnace. We got a brand-new furnace. But American Home Shield's customer service people were lousy. They didn't hear my needs, but they took my money. Matter of fact, they kept calling me trying to tell me I ain’t paying my bill and you were drafting my account.

American Home Shield needs to be a little bit more compassionate, especially during the wintertime. Their system needs to have an elevation when it's an emergency. With my sister having an illness, they should have taken consideration and not waited another three weeks, and I had to keep calling back. Somebody should have been reaching out. Somebody should have said, “You know what? We see this needs to be elevated, not the normal elevation.” But they didn't do that. They made me wait trying to reach somebody who they couldn't even reach themselves, and kept telling me, “Well, you want to try to reach out.” I told them, “For what? I didn't hire them. Why you didn't send the people you sent the first time?”

American Home Shield sent Guaranteed Service to service the furnace, but then they got this man to fix it, and that was the problem. Then Guaranteed Service had to come back. But they were so nice. They tried to work over their time to get my sister some heat once they came back, and they’re the ones who deserve all the praise. They tried to flip it and rush American Home Shield to get that furnace for them so they could get it done for my sister. I got two houses I got under American Home Shield. So they need to hear from me because they're getting my money. They’re getting over $100 a month.

The tech arrived on Wednesday, February 12th, to diagnose the problem. The tech determined that a replacement part was needed and the part was ordered on the 12th. I was informed that delivery of the part could take up to 7 days. And it did. When AHS was informed of the time frame to receive the part, it should have reassigned the project. My family and I ended up renting a hotel room for 2 days. The part was finally delivered on February 20th and the repair was made on the same day. Very unhappy. Searching for my next Home Warranty plan.

They were supposed to be here between 11:00 and 4:00 and I had an appointment that day. I told him we had somewhere to go. I asked if he'd be able to fix the garage door and he said he didn't know and that we were gonna have to see what they say. He talked to my husband for a minute and he was going on and on about how our garage door was out of code. He said it was supposed to be a new spring system.

We didn't hear anything and I tried calling Winston Doors to see when the spring would be in and if they'd be able to fix it. But they couldn't tell me anything and I had to call like 500 times just to get someone to answer the phone. I called AHS and they said they had not gotten the paperwork to see what needed to be done. Mysteriously, in the next hour, I saw on my online account with American Home Shield that the authorization had been approved and next thing I knew, I received a text message that I had an appointment on a certain day from 11:00 to 4:00.

My husband was at home and was waiting all day but 4:00 rolled around and nobody had shown up. I looked on American Home Shield and pulled up the text message. My appointment had been changed to 12:00 to 6:00. No one called me to change the appointment. I was just supposed to miraculously know this without being notified. We waited and no one came. I called Winston Doors and asked when the tech would be here and the rep said they didn't have me on their schedule. My husband called AHS and they said no one ever confirmed the appointment. But the text message didn't say I needed to text them to confirm.

No one from American Home Shield ever contacted Winston Doors, from what I was told, that I had an appointment. Then, they told me they couldn't make an appointment for a week and a half. I told them I had already been waiting. I waited a week for my original appointment and a week and a half for them to supposedly order the spring. I was not waiting another week and a half because they couldn't communicate and come to my home to fix my garage door. They said someone could be here the next day from 9:00 to 3:00 but I said I was not gonna wait at home for six hours again. After a long time waiting on hold -- and we were on the phone for over an hour and a half -- they said that they would come at 3:00.

My husband and kids were home and the tech showed up at 5:00. I took him to the garage and he asked if I could open another door. I again told this guy that it was locked. There were boards and I preferred not to unlock it. I told him I thought they were coming at 3:00 and he said they don't give specific times. I was trying to tell him what had happened but he just kept cutting me off and told me he was in a hurry. Then, he said he didn't think he could fix my garage door because it's a one-spring system. I told him he should have that on his truck. He was here to fix it. He said he didn't know if it got loaded. I told him I had already been dealing with this for more than two weeks and he was being rude. I told him he could talk with my husband. My husband came out there and he told him that he was in a hurry because he had to get to his next appointment before it got dark. That doesn't mean to be rude to me because you're late and it gets dark in 30 minutes. But he had the spring and he put it on.

But he didn't make my door, so it closed all the way and I had a gap in my garage door. We had to call Winston Doors again like 10 times to get them to answer the phone. They finally answered and the rep said they can't get back out here for a week and a half. I told them they fixed my door improperly and they agreed to come out within two days and the tech adjusted the door.

My husband called American Home Shield and told them it was poor customer service. That was the second time. The last time we had someone come fix our stove, we also had a similar situation. American Home Shield is using companies that are really rude. They don't have good customer service, it takes forever for them to come out here, and they don't submit the paperwork to AHS in a timely manner. We're just waiting forever and that's crazy. My husband spent I don't know how long getting transferred from person to person to person to get someone to hear our complaints about the situation and we're supposed to be getting back the fee that we paid to get the garage door repaired.

Second, I’ve had to call multiple times for the same issue. I reported a problem with my dishwasher, and each time they said it was fixed, but it wasn’t. Since December, I’ve called three times. The last repair was on February 12th, but it still didn’t work. They’re coming again tomorrow.

Another issue I’m having is with my bathroom. I have a broken faucet in a double sink in a house appraised at $1.3 million. I requested a repair, but I was told they would only install a builder-grade faucet around $60 to replace a set that originally cost $300. They said they only cover builder-grade items, regardless of the value of what’s being replaced.

It’s been very disappointing. You can’t replace a $1,000 piece of equipment with a $100 builder-grade item in a custom home appraised at $1.3 million. I’ll never put builder-grade things in my home. When I tried to discuss this, the representatives were hard to understand, rude, and unwilling to address my concerns.

When I purchased my warranty, I was very impressed with the sales, marketing, and service. Over the past year, things have taken a downhill turn. I’m in a battle with AHS right now. I have to pay $400 out of pocket even though I already have a warranty, because they won’t cover what my home deserves. After paying for American Home Shield for about 14 years, it feels pointless to have insurance on my appliance when it’s not being properly covered.

The first contractor was nice and pleasant. He gave me his name. It was wonderful. The second one came three times, but I didn’t know his name until the last day. He wasn't very talkative, but he did his job. The only thing I didn’t like was him speaking negatively about the first contractor, and I just don’t believe in bad-mouthing people.

My only complaint was that it took so long for my freezer to get fixed. It was about three weeks because they had to order the part, so it wasn’t anything like they were trying to take a long time. It just ended up being a longer time.

But other than that, it was a great experience. I’ve told different people about AHS, and they're going to check it out. Everybody was very good. They were courteous and polite. There's no cussing and smoking. Sometimes some come in, and I can smell the cigarettes. But there was nothing like that the last time.

When I signed up, I did it online. I put my phone number and sent it. When I was filling out the other part, the phone rang. The lady called about it, and she was very kind. She even gave me a discount, less than the price of what I would have gotten if I had just continued online by myself. That was really great.

The price is wonderful. There’s so much I’ve had to replace. It’s great because we had AHS for a short time, and I’ve already had to use it. I am very pleased with the price, service, and the fact that everything they told me when I was getting this service was the truth. They followed through on what they told me they would do if any of my products broke down.

The initial experience was good. But after they couldn't fix it and I asked them to expedite the next vendor, it took a week for the next vendor to come on board, only to have the next vendor say he couldn't fix it. They didn't expedite the third vendor. So it was about four days for that vendor to get on board. I was not satisfied with the delay. I was without my oven for about three weeks.

The technicians who came out were good. The PJ appliance technician was great. We had a good conversation. They went right to the product and knew what they had to do. They had to call in the supervisor because of the way the door latched. They had to order a part, and they came back two days later with the part and fixed the oven.

The only thing I'm concerned about is when you have an incident that the vendor does not service, the next step should be to expedite it to make sure somebody gets out there in a timely manner. You don't have to wait another week.

Overall American Home Shield has been great. Most of the time, I start my claims through the website and it's been very good. Their customer service is responsive. However their coverage is getting a little pricey. I've been with them for about 15 years and they're about to reach that peak mark where the cost of the plan may not offset just going straight to a vendor.

The warranty should be a lot longer because I have to pay 125 again for the same problem. I don’t think that’s fair at all.

I’ve been an American Home Shield customer for about 11 years. For the most part, things have been addressed, but I wasn’t happy with the garbage disposal. I also had a dishwasher repair before that, and honestly, I didn’t feel the technicians were great. The garbage disposal and faucet they replaced were not as good of a model as the ones I had.

From that perspective, I’m not thrilled with the price, since we don’t use the warranty very often, usually about once a year. Still, I like having the security of it. I just wish the garbage disposal and sink had been better quality.

Their sales and marketing are not really pushy and their price is fair. However, the value of some items that they need to replace, they give you less money in the end, so you actually have to come up with more money to replace the same item. I had an issue with my boiler and the fair price that AHS said my boiler was worth was extremely low. They only gave me $1000 to replace it. I went with a different company because they charge me too much money for the repairs. I had to receive the compensation but had $6000 to still come out of my pocket. I do recommend AHS because sometimes the service pays, but sometimes, when you're asking for help, they're not really there for you.

I've been with them for a long time. I believe things have changed. At the beginning, they were covering everything, and it was great. The only out-of-pocket I had was the service call for $75 at the time. I've had different things done over the years. It’s not very often, like once or twice a year.

The last couple times weren't so great. I get that everybody's costs are going up. I got my own business, and my costs are going up. But they just raised the deductible, it used to be $75, now it's $100. I'm sure if I looked at other home warranty companies, they're doing the same thing.

The price is a fairly good deal as long as it's something that's covered, but I'm not real happy with it going up $25, but I understand the way times and things have changed. Everything is more expensive. I don't think it's something that's only American Home Shield, and I'm not gonna cancel them anytime soon.

I had an upright freezer, and they didn't cover it because it wasn't a refrigerator/freezer, and I didn't know that. I would have had to get additional coverage. It's just somewhat annoying because I put in the request, and then the tech comes out. They don't know what my plan is. Then they looked at it, and they gotta get back with American Home Shield, and then they call me back and say, that's not covered.

American Home Shield couldn't just reach out to me when I told them it was an upright standalone freezer, instead of wasting the technician's time. I'm pretty sure I still paid my $100. When I also talk to a lot of the representatives recently, they don't know anything. They have to go up to the supervisor to figure it out, because I'm asking why my freezer wasn't covered, and the person I'm talking to can't answer the question.

There are different ranges of coverages that they don’t really explain until something’s broken, and it’s not covered. They didn't make any offer to go up to the next plan. I would have had to do the research myself and see if I want to upgrade my plan, which I’m sure in turn would have cost more money. It's kind of bittersweet. I've had some dealings with them that were awesome, but for others, I still have to pay a portion, like when I got my water heater replaced.

The technician seems cool. He’s all right. He looked at it and said it’s a relay. Then he’ll have to see if the part is available because it is an old unit, and that was the last I heard until I got the letter that said they’re not going to cover it. I haven’t had it fixed yet. My last option is to pay it out of pocket. I don’t know why they think it’s a commercial heater because they had to walk through my house to get to it.

I have been with American Home Shield probably about 10 years. I’ve been pretty satisfied with the other things that they’ve done for me. They’ve replaced an oven, washing machine, tankless water heater, and things like that. It has not been an issue. Up until now, I’ve not had a problem with them at all.

There just seems to be a lack of being able to speak to somebody in person. I called and there’s no one to speak to. I had nowhere to go to dispute this claim, other than a page where I could rate their service. I’m very dissatisfied.

I would call the vendor and ask them when they were coming. They would say they would come but they never did. They changed my time. It was just awful dealing with them. The person who came out was extremely nice but the company itself was not. Their communication was horrible. I work in service and all I ask is they let me know if they’re gonna be running late.

They also wanted to send someone out to my house after 8 or 9 o'clock at night. I told them, "I live by myself with my daughter. I'd be dumb if I let a man I don't know come to my house. So, I need to be scheduled first thing in the morning.” All I needed was to be told the tech was behind and they rescheduled me. I would have been okay with that, instead of having me wait all day. I wasted time off work for that.

The people I had this last time seemed to be pretty good. I try to stick with the same people who have always done my plumbing and checked my heat and air. They know what's going on with my house or they were the ones who did the installation when my house was built. The tech who did my garbage disposal and my sprayer was awesome. He did everything that he was supposed to do. Somebody also came out to do my dishwasher. The claim took a few days but it didn't take too long. I had to wait for parts, which was okay.

There was someone else who came out for my washer and my daughter said he was on the rude side. I had a problem with American Home Shield a while back, but I just left it alone. There was nothing wrong with them. It was due to pricing. I was told one thing and something else happened. They didn't honor it even though it was in the notes. But I heard American Home Shield was the best company, so I stayed.

He put some Freon in it and said that was the reason it wasn't heating. He said that should take care of it, which I thought was odd because I remember the last time they were out there, they said if they had to put Freon again, that they would have to do something else because it meant there was a leak. But they didn't do anything. about it.

I've had some workers out there before for an ongoing ductwork. Every time they sent somebody there, it was somebody who couldn’t fit through the opening to get under my house, in the crawl space. And then a couple of people have had trouble getting into the attic.

Other than that, AHS has made filing for a claim a lot easier. If there's something broken in your home, it's easy to go online. And I could tell they're working on it. If you're calling about something else it's a little harder to get to the right person, but they always try to be very helpful. Sometimes, there is a language barrier because most of them are offshore. I have asked for supervisors but I would end the call and call again and try to get somebody else that might have a little more experience.

American Home Shield is not horrible. You have to be diligent sometimes, but they're one of those that I would recommend. I like them and I like the other company. The reason I signed up with them a year or so ago was that they had given me a really good deal on the monthly, plus the little fees that they charge you when the people come out. They give me really good deals. They renewed it and it went up about $25, and I asked them about it, and they said the fees have gone up a lot, so ours had to go up as well. Hopefully, it's coming down.

If I go on the website, they are still offering plans in the $45-50 range. I had it but they raised my plan up to $82. I didn't understand why they did that. If they’re offering the same price, why did they keep increasing? They said, "Okay. You have to cancel and sign it again. Only 30 days, you have to wait." That's what I'm planning to do. It is not a big deal. I can wait 30 days to get the lower price.

There are only a few players and they all are the same. We don't have another option. It's good to have that kind of insurance because it's very hard to find a contractor because U.S. is so big. Ultimately, they find someone who can come to your home. Definitely, it's very cost-effective, in that point of view, when they fix things. So I would definitely recommend it.

I had my kitchen remodeled three years ago and because I had a leak from the garbage disposal, so it was a claim with my homeowner's insurance. I hired a licensed and insured contractor. He came in and did the remodel. But last month, I noticed the floor on the other side of the island was buckling. It got bad, and so I pulled everything out from under the sink, and it was leaking. I googled it. Since I have a teenager, we looked at how we can fix it. He tightened the drain because it was loose, but it kept leaking. The bottom of the cabinet was bad.

I went online, scheduled it, and it's $125 which is fine. My assumption was AHS would send somebody out, they'll look at it, repair it, and pay if there was a cost. They had a local plumber call me. I scheduled the appointment. It was 10 days later, but they needed to reschedule it again for another week. I called AHS but there was nothing they could do and I would just have to wait and work with the plumber assigned.

When they finally came, I was working from home. And he looked under and told me there was something that was not there. Since I was working, he told me to take my calls and he would fix it. When I finished my call, he was gone. I never heard anything. I went online a couple of days later, and there was a service charge of $485 from the plumbing company.

I called them, and they said AHS was only going to cover the drain. But that was only $10 at Home Depot. They said I had to call AHS but I was going on vacation. I've been without a kitchen for the last month and a half now. I called American Home Shield when I had a signal and they said there was nothing they could do since it was an improper installation. I told them I hired a licensed and insured contractor to do a remodel through my homeowner's insurance and I only had the leak two years later. She eventually said they will email me about a payout but I haven't gotten any email yet. I didn’t pay the $500 and American Home Shield isn't going to apply the $125 I paid them towards the repair.

I'm still waiting on an email from them so that I can read what they're offering me, so I can cancel the policy. I'm not happy about it. AHS may be cheap, assuming it covers things but knowing that it doesn't cover our things is so pointless. I am unsatisfied with coverage but I’m fine with service.

But I explained to him that the faucet, the hot water knob on that faucet stripped out. So that was why I have to turn the valve on and off if I want hot water. The fact that I have been doing that for months and months probably caused it to start leaking a little bit. So, I did not think it had anything to do with the pressure because no other faucet in the house has a problem.

I was thoroughly disappointed in their work. I was going to call them one more time, and if they are not going to come out and fix it, then I’m going to look and see at going maybe with another company, because I had another company before. I’m paying them about $1,200 a year plus $100 per call, so it’s not cheap. I understand that, but I expect the service that they say they’re going to give me, and replacing a faucet is one of the things that is covered in the contract.

Also, I told American Home Shield that the guy was rude. He left a bag of trash in my driveway that came from a previous job. There was broken Sheetrock, plumbing pieces and pipe in that bag. They never even called about that to follow up after that complaint. And when I first called and said they didn’t complete the job, I asked them to not send that contractor, and if they had to go with that contractor, they should not send that guy back out. But again, they never even followed up with that, and they never sent anyone else out. They never followed up on the fact that the faucet wasn’t replaced either.

I am going to call them again unless they are going to do something about it. I’ve had another plumbing work in different areas in the house before where they sent one guy but then they had to send someone else because that guy didn’t finish the job.

Submitting the claim wasn’t easy because don’t like to pay claims. They sent somebody out here to say that they could not fix it and that it was not covered, and then I had to ask for a second opinion every time and it costs me $125 for them to send somebody out. Nevertheless, the contractors are professional. They looked at the appliances and reported back to American Home Shield on what they thought.

They need to have better customer service because you shouldn’t hang up on one of your clients like that. They did that three times. They also need to try to stop getting out of doing what I pay them for every month. That is, to cover my appliances whenever I have an issue. They cannot just take 55 every month, of which I did not like the increase they made, and that when the time comes to file a claim, they want to give you the runaround and not replace or repair the it. The online tool is also confusing. Overall, I am very dissatisfied and frustrated.

What I do like about the service is the peace of mind. It covers appliances, heating, and air conditioning, and most of the time, you just pay the deductible. Nine times out of ten, they do fix things unless the technician says it’s wear and tear or something else that triggers American Home Shield to deny the claim, and that happens a lot. The price has gone up over time. When I first started, it was around $55 a month. Now some of my accounts are closer to $100 a month, so it becomes very pricey. It's good to have American Home Shield, but if you have to pay over that, then I don't think it's worth it.

We always get somebody out here very promptly. We had some trouble with our furnace, too. And again, when they built these townhouses, they maybe took some shortcuts and we're discovering those, but American Home Shield is helping us to rectify those things. We have one fee, and if they leave the ticket open, we only have to pay that. We're very pleased.

From what I’ve experienced, they're the number one warranty company when it comes to your home. What I like about the service is the simplicity. If I have an issue, I either email or call them. If it's a covered issue, they ask me to pay my deductible then they'll assign somebody to come in. It's that simple.

My other claim was for the washing machine. The tub and the washer weren't spinning when I would go to the spin cycle. The drain wasn't spinning. I filed the claim on the website. It was easy, and I just clicked a couple of buttons. When you submit the claim, they'll send it to whoever the vendor is, and you get a call from them. It doesn't tell you who's coming or you don't get to select.

The dispatcher called to set the appointment and the technician came on time. He didn't tell me the steps that he took. He started it, looked at it. I heard him take the back panel off the wash. And unscrew a bunch of stuff, and then he came and said that we needed a new clutch, but he didn't tell me what he looked at or his process. He said that he had to order it and then he would be back in a couple of days to replace it. He came back within the window that he said and replaced the clutch on our washing machine. It's a pretty old washer, but it's working fine. The technician is good.

Overall, American Home Shield’s service is prompt and professional.

I'm in Arizona, in a part where it's a high desert, so it can get cold. We were going through some temperatures below freezing. Instead of putting a patch over where the leak was while they were waiting for the part, they just left it. If water is dripping out, air can be getting in. If air gets in, that can cause ice to form and potentially break pipes in the ground. When I asked them, they said they don’t do that kind of thing. So far, I haven't had any problem with breaking pipes. But I have brought it up with American Home Shield. If I have a problem with the pipes breaking underground, it's gonna go directly back to Patio Pools because they let freezing air in my pipes for several weeks.

They’ve come to do the pool filter but I still have some dirt blowing into my pool. They said they didn’t know what exactly was going on. They thought there was a bit of residual dirt that’s gonna be running through, but it should work itself through being a new filter. It was like, “Well, let's see what happens after a couple of tries, a couple of the cleanings with Tammy. And then we'll go from there if we need to come back out.” Tammy, the pool lady, felt that something was wrong with the filter. I told her it’s all under warranty, not to touch anything, and just give me feedback on what she thinks is going on. She thought they may have overfilled the filter with sands. It’s supposed to be 75% full.

When the technician Michael opened up the filter, I insisted he take pictures inside, which he did. The level looked okay. But when I was looking at the pictures after they left, I saw plastic inside the filter and a little bit of debris as well. I sent a screenshot over to the pool lady. She said the debris was normal, but the plastic is not. I texted the pictures to the technician and I asked what it was. He said that when he was trying to put the filter in, there was plastic under the fiberglass and he tried to get it out, but since he couldn’t, he just left it there.

I had insisted the manager come here with the technician because I don't like the guy at all. I'm not impressed with the company either. But I wanted the manager here with him. If the technician knows I got a manager there to troubleshoot, why didn't he show him that freaking plastic when the manager was here? That's the whole point of having the manager here.

Michael is a liar. He told me one day he would be here at 8:00 a.m. I don't wake up early in the morning if I don't have to, but I expected a prompt 8:00 a.m. appointment, especially since my filter had been open all night. I wanted it fixed right away. But he didn't show up. At 9 o'clock, I found out he doesn't even show up into the office until 8 o'clock. They ended up getting out here at 10 o'clock in the morning. How can he even tell me a time when he knows he's not even in the field until an hour later?

I'm surprised he even snapped that side picture. If I hadn't insisted on the pictures of that filter, I never would have known there was plastic in it. I don't even know why he's still working for them. He's been bad all the way through this, and I gotta deal with him constantly. He was real nice with Frank the other day though, because they know how pissed I am right now.

I think it's a defective filter where the fiberglass got sealed over plastic that someone neglected to remove. They probably removed the plastic, poured the sealed fiberglass sealing in it, and someone didn't remove all the plastic out of it. It got shipped with something that shouldn't have been in it. That's what my guess is.

This is a huge thing that you wanna bring up that it came in wrong. It's not like you got a defective loaf of bread. It’s $5 and you’ll just eat it and not go back to the store about it. The filter is approximately $1,600, including all the parts that came with it. Why would you put it in the client's home? Send it back and get another one. Maybe it'll be out of warranty when I figure it out and then I can hire them again to pay 2,000 out of pocket.

The plastic may not have anything to do with where the dirt is getting into the pool, but I'm gonna be swimming here in about another month. I don't wanna have a dirty pool. This has gotta get resolved. It's been going on for a couple months now. The first time they were here was November 1st, 2024. They were supposed to be here the 20th, but they canceled on me and came the next day. Then they were here again December 31st. There was always a two-week delay trying to get an appointment with them, and I didn't discover the leak until a week after they were here.

They were here January 13th and 14th, overnight. The area was completely opened and torn apart. He said he didn't have time to finish it, so it was totally exposed that whole night until the next day when he showed back up. Then they were here February 21st and then they’re gonna come here March 5th. Tammy, the pool lady, worked for that company years ago, so she knew the manager really well. She called in for me and sent the picture. The manager scheduled through their office to come here next Thursday between 12:00 and 5:00.

Customer service at American Home Shield has been really good. I always check with American Home Shield before technicians come to make sure that there's no cost to me. The only thing I've paid in this whole thing is a $100 deductible and then everything has been covered by American Home Shield paying the bill to Patio Pools. But Patio Pools sent me a bill for about 800 bucks.

I called American Home Shield and they said Patio Pools wasn’t supposed to send me the bill. I know there's other people that they do this to. There are some people that have actually paid the bill when they didn't have to, and they've been trying to get the money back. Patio Pools was trying to do something deceptive by trying to send me a bill.

After they put the filter in, they sent me a second bill, for $2,051.89. So far, they've sent me a bill equaling $2,900 for both times they've been here. My understanding from American Home Shield is that's illegal for them to be sending me invoices, especially when they know it's covered by insurance. I think they were trying to pull something.

I even asked the office manager here whey they are sending invoices. The invoices are sent from Tucson, and she said something to the effect that they don't know who's covered by insurance and who's not. Well, how about take the time and find that out?I don't believe that that was true. They have to know the difference. Even if it was true, then every single American Home Shield customer has received an invoice. Now, it comes down to how many people paid when they shouldn't have paid and how much money did these people collect illegally, double-dipping?

Patio Pools would remain on American Home Shield’s vendor list, but there may be a flag on them so American Home Shield knows not to refer the company anymore, skip past them, and go to the next vendor on the list. I'm gonna keep Patio Pools as long as this filter’s getting worked through. But if something else happens with the pool, I can actually bring up a company. I was referred by my pool lady to a really good company. American Home Shield said I can recommend them to be potentially assigned. I can refuse Patio Pools if they get brought up on the list again.

The crazy thing with Patio Pools is they actually built the pool at this house. I would have thought they would have been kid-gloves with the quality aftercare, considering they're the ones that put everything in in the beginning. You think they would have pride in the fact they put it together and wanted to continue to maintain it. They're doing completely the opposite in their behavior and in their showing—not showing, not calling, and being late.

The technicians were very good and very respectful. We had no problems with it. The inspector came to inspect the work that they did. And they found some things wrong, like wires showing. They should have been covered, so they came out a second time and corrected everything.

The cost keeps going up, but it's good to have in a crunch. I’ve had them since we had the house, so that’s over 10 years now. I'll never get rid of it. That's for sure.

Recently, they did the cleaning of the furnace. And when they cleaned the furnace, they found a gas leak and they repaired it. It turned out that a screw wasn't tightened up. But I still had to file a claim. The repair guy called in and explained the situation. They took a picture and told me that my deductible is $125. And then he went on and fixed it so it was fine. He was very courteous. I had a couple of questions and he explained them.

I had two units that were cleaned. They were condominium units. The contractor came back because after he left, the thermostat didn't come on on the second unit. It turned out he didn't completely close the door of the furnace. There wasn't anything wrong with it. I also filed a claim for the refrigerator in one of my units and it went very smoothly.

I’m very happy with the replacement. I got a brand-new machine and it’s fantastic. They gave me several choices where they were gonna pay 100%, or if I wanted to upgrade, I could add in. I was really impressed with that and the quality of what I was able to get.

I also had a service for a plumbing problem and they sent three people out. They said ‘cause it was underground, they weren’t sure of the process. Eventually, they worked it off and it started working again so we’re happy. The warranty is a little pricey though.

But our recent experience with AHS has been great. The tech explained everything. He was very personal, but on the other hand, very professional. I’ve had them out a few times and they’re really good. They did the repair the same day.

When I called them about it, I told them I do not want that technician to go out because he should have been talking to me about anything that was wrong, not the tenant. They told me they had to let the tenant know so they wouldn’t get sick, and when I said I didn’t want them out there, they said they didn’t have to deal with my property and said goodbye. I never called up to complain about them because if I have a claim against them, what I'm going to do is ask for somebody else.

They say it could take a couple of days to a week to get somebody there. So, what does the tenant do? Do they go out in the backyard to do their business? When the toilet is not working properly and you only have one bathroom, you would think they would treat that as an emergency.

Aside from that situation, the other times they came out, they did their job. I like that this service is available because I don't know plumbers, and if a company can recommend them to hire them then they must service them right so I would be trusting without that. I have recommended American Home Shield to my husband, daughter, and a friend for their homes. My husband did say American Home Shield were going to give me something because I recommended them, but I never got anything.

American Home Shield then sent out a second plumber who has to order a part for the spigot. But it's a simple part, so I have no idea why they have to order it. American Home Shield only has people that are good at being polite and putting customers on hold and promising things that never happen. They don't even use companies that are supposed to be knowledgeable with their work. It is nothing but aggravation. I've had them for years now and I really question why I spend $700 a year and a service fee that has gone up from $50 to $125.

After this bathroom is hopefully finished in another week, I'm seriously thinking about canceling the policy. It's not worth the aggravation and to be insulted and still not get it fixed. I'd say it's about as bad as it could get. As a real estate agent, I can't even recommend American Home Shield to my clients because the reviews have been so bad.

I have had AHS off and on. We were military so we move a lot. The first time I had them was back in 1999 and we’d get AHS for every house we’ve had because it’s always been good. But here, it’s been iffy because we’re a little further out, so it’s hard to get service. Matter of fact, it’s been three years now that I couldn’t get anybody to service my stove and my dishwasher. So, I just went out and bought a new one because AHS wouldn’t respond.

But other than that, I always recommend AHS. When you are not handyman and you can’t do it yourself, AHS is a good thing to have. Especially for new people starting out because they can’t always afford to go out and get new things. It’s cheaper to pay the one lump sum and then your initial surcharges. There’s many years we’ve paid and never used it, but it still helps out when it comes to having to use it.

American Home Shield is fast and reliable. It would be better to have clearer information on what is and isn’t included in the coverage before signing up. Overall, they’re worth it and give me peace of mind.

I like what AHS did. I did a report on a Monday and then they got somebody here Wednesday. That was one of the things that really impressed me because I was with another company before and they took two weeks. It was cold here in Louisiana and they got somebody really quick even though they had to come back.

Also, submitting a claim is simple. I always call and it’s really easy. They took my information, talked to me about what was going on and then submitted it. They emailed me the next day indicating who was gonna be coming out, with their contact information.

The interaction with their tech was awesome. I love it. They even suggested some other maintenance that I would probably had never had. So I put them on speed dial. Hopefully, if I have another issue, I’m gonna ask American Home Shield to refer me to them and nobody else.

I’ve been in this house for 20 years and my heater gets so hot. It’s ridiculous. My heater must have been broken all that long. I can put it on 73 and it’s still hot. I’ve been having problems with this for years, so this is the first time this part ever been replaced.

The coverage really did me good in 2025. When I called sales, they explained to me what it would cover and the price. It wasn’t a lot of interaction but it was enough for me to understand what I wanted cause I knew what I wanted. What I didn’t like though is that I have to pay 125 whenever people come out to service. They charge $35 but I’m not too heartbroken because they’ve done me right.

Overall, I’ve been pleased with AHS performance based on their timely manner to get me someone out there and choosing the right people to come to my home. I’ve have had other companies, but I really like the idea of the speediness. My time is precious to me, and when I don’t have to wait, then that’s what I like.

When the tech came out, he had me move my own stove so he could get behind it to do whatever he needed to do. He inspected it and said he needed to order a part and proceeded to walk out the door. I stopped him at the door and asked what he found. He told me it was the motherboard and that he needed to order it. I asked how long it would take and he said it would be a couple of days. He said, when the board comes in, they’ll schedule him to come back out.

About two days later, the board came to my house. I got an email and they gave me a tentative date that was the following Thursday. The morning that they were supposed to come, I contacted Sears to confirm that they were still coming. The rep said they were not coming because they were still waiting on a part. But I had the part delivered to my house. They asked me what the part was and I told them. Nobody made Sears aware that the part had come in and that they weren’t scheduled to come out.

There was a miscommunication and that miscommunication caused my service date to get pushed out to the following week. So that essentially caused me to be without my stove working for two weeks. I didn’t have an issue with American Home Shield, but I did have an issue with that particular service call and that vendor.

The tech ended up coming back out that following week. When I opened the door he just walked in the house and asked me if I had the part. I handed it to him and he put the part in. I stayed in the living room watching to see what he was gonna do. He said he was finished and then he walked to the door and walked out. He didn’t say anything to me. It was awkward but at least, my stove is working.

My concern was the delay. It took American Home Shield quite a bit of time to identify a second contractor. That generated some frustration on my part because I had to wait a significant period of time. This particular pipe is what my laundry room, my kitchen, and one of the bathrooms drained into. It was a tributary line to the main line that goes out to the septic system.

I did put in a few calls to American Home Shield and expressed my discontent with it. My next-door neighbor is a plumber but I wasn’t allowed to call him. One time I had an air conditioning problem and they sent somebody out the same day. They were on it and no expense was spared. It turned out to be an expensive fix. I have three air conditioning systems so it was totally worth it and I didn’t have to lift a finger.

It seems for certain trades American Home Shield has people just ready to roll. And then in other situations, they have to look around. The company that came out was a good hour and a half away from where I live. Meanwhile, Lincoln has 300 plumbers. There was probably three just in my village that I could have contacted. In the end, both contractors were excellent, very polite, and professional. One didn’t have the equipment to do the job and the other one did. In the end, I was pleased.

I offered to pay it upfront and then they could reimburse me. They said I needed to wait for them to find someone. It was escalated and then finally, I got the service. Fortunately, the customer service in Home Shield was very accommodating and the plumbing company was great. They had three guys and they were super careful in my house, took care of things and cleaned up. I couldn’t have been more happy. I gave them 20 bucks as a thank you for that.

For a woman who’s having a baby, it’s just terrible. And then finally, they deliver, and then they forget how terrible it was. But waiting for this plumbing leak to get fixed was a major hassle. I couldn’t eat at the house and I couldn’t do laundry.

We also had a bad experience with one of the contractors. We were having some valve problems and they sent out a plumber who was horrible. The valves were tight and were hard to open and close. Instead of replacing them with new valves, which would have been the right thing to do, all he wanted to do was spray WD-40 on them, work them a little bit, and then that was it. And he looked like he was homeless and he smelled bad.

I sent that information into the warranty company and never heard anything back again. I would never recommend that plumbing company. I still have the same issues. The next claim we had was for a refrigerator that had problems. The company that came out worked with us with the refrigerator. They were outstanding.

The online tool was difficult for me to use. It was easier for me to call and talk to somebody than it was to do it online. The other thing that was strange about this was there were two different companies that American Home Shield works with. That was confusing because you call one, and then they’re going back and forth between two different organizations. If one of the companies had better program, maybe they should have just called it American Home Warranties Plus or something like that instead of two.

I only have praise for them. They showed up and got my heat back on. I was very pleased with the company American Home Shield contracted. They did have to order parts, but when they came back, they replaced them and I was up and running. It was the first time I’d ever used the warranty after all these years. They’re great. It’s worth it.

The only thing they told me is that eventually I’m going to need a new unit. They said the warranty only offers a $3,000 replacement fee, which confused me because I thought it would be a full replacement. But for now, I’m fine. I’m okay at the moment, and I’m making my payments.

American Home Shield really came through and saved me. I’m 66 years old, still working, and I still need help. I don’t have a reliable repairperson, and these days people take advantage of you and lie. So, yeah, I was very pleased with Fast Response.

The contractors are very kind and knowledgeable. They did their job, got in, and got out. I was very happy. I do wish my monthly payments were lower, but other than that, everything’s good. Everything that needed to be covered by the warranty has been covered.

They came out within a couple of days and got it working temporarily, but they couldn’t fix it permanently. That’s why the service people said it needed to be replaced.

I’ve filed three claims so far. Two or three of them worked out really well, but one didn’t. The vendor came out and said it’s fine when it clearly wasn’t. I complained, and they refunded the charge. The only downside is that it takes a while to get a manager or someone in charge on the phone.

In the end, after a lot of back-and-forth, everything turned out positive. But initially, it was frustrating because I couldn’t get them to listen. It wasn’t AHS, it was also the plumbing company. From the very beginning, when I explained what was wrong, she said it’s not covered and it’ll cost X amount. She hasn't even looked at it, she doesn't know.

With the hot water heater, she told me that it’s going to be $275. I asked if it’s covered and told me, No because she’s with American Home Shield forever, and she knows it’s not covered. It turned out it was covered. The hard part was getting someone at AHS to listen. I told them what was wrong, and they said the valves are covered. That was exactly the problem. They claimed a modification was done, but I knew it wasn’t. The technician they sent out, who was from Romania, didn’t speak English well, so maybe he called it a modification, but he literally replaced the valve with an identical one. They insisted it was a modification, and we went back and forth on it.

Finally, we made a three-way call. I asked the AHS representative directly if the valves were covered and she said yes. She argued because he did a modification. I told her I have the old parts right here. He literally changed out a part. She kept insisting, but eventually, she listened. Once AHS acknowledged it was covered, the plumbing company representative said that they’ve never covered that before. I told her, don’t assume she knows everything about AHS when she doesn't work for them. It was very frustrating, I’m done, and I’m not doing this anymore.

When submitting a claim, I went online and clicked on what I needed, which was great, much easier than trying to explain what was wrong over the phone. That part was good. It wasn’t even really AHS’s fault, the problem was with the plumbing company. But getting someone to listen on both sides was ridiculous. I must have made a dozen calls in about 20 minutes, going back and forth.

The contractor was good. He was a bit hard to understand because he was Romanian, but he was very competent. In fact, he probably saved me because he gave me all the old parts, usually they take them, but he didn’t. That ended up proving he didn’t modify anything. I have no complaints about him personally, my issues were with the company he works for. So far it's been working fine since the repair.

That was another issue, probably due to a misunderstanding about my shower. It has one handle that they pull out and then turn for hot and cold. The guy from Romania said I needed a new cartridge and showed me the handle, saying it was broken, but that the handle wasn’t covered. I asked him to do the cartridge. Later, I looked online and saw the handle only cost $15–$19. I asked him if he had one in his truck. He said yes, and I told him to go ahead and install it. Then I need to talk to his boss.

I told the same lady I argued with before that since he already has the handle, I’ll have him install it. She told me it was $136. I told her I could buy it from Home Depot for $15, then why would I pay $136 and she said it was my choice.

Customer service is good. They act like a dispatch center, when we call with an issue, they help us set up a scheduled appointment or maintenance. The scheduling experience is good. I use their website all the time to log in or request a service, and the website is good.

The initial situation is that our water heater was not replaced with what we had. This is a big house and our water heater was energy-efficient. The unit is fine, but it's not big enough for this big house. The one we had was a 66-gallon and was energy-efficient. It would go from hybrid to electric if we needed more warm water, but this new one doesn’t. It's not even near to what we had and now we're stuck with something that is not going to be efficient.

The contractor was good and tried to answer all the questions. He said that this is what they were approved for and this is what they can install since it’s really not up to them, it’s whatever the company approves. We thought they were going to look at what we had and we were anticipating that that's what it was going to be replaced with.

It was winter, snowy and freezing, and the water heater was leaking all over our garage. We had to pull all the cars out and had to take all the panels on the bottom because it was soaking wet. We couldn't shut it off because, otherwise, we wouldn't even have any hot water in the house at all. Everything was freezing in and outside the garage.

I called to explain that this was an emergency but they didn't have any openings until the next day. So, we waited and the young man took forever. Then, finally, he did show up and he tried to fix it but when I came back it was leaking worse. At that point, they didn’t know exactly what it is and they’d have to take the whole thing apart. He said they were going to call into American Home Shield and see if they can approve to replace it. Then that's where we went from there. That took a while to get it in and we were leaking water for days. I don't know how much my water bill is going to be. At this point with this house, I'm dissatisfied with the service.

What could be improved is the communication. With AHS, we've called before and had issues where it'd be like a lack of understanding, so I'd rather do it through the portal. For instance, if the consumer calls, we're already frustrated because our appliance isn't working. But then we have to jump through hoops to explain this to someone on the other line. We have to try different ways. It also feels like they're reading something instead of actually talking to us.

It was a good experience with American Home Shield. They've provided good service, but they keep raising the prices every year, without discussion. We're paying about $112 a month now. It has gotten incredibly pricey for what they offer. So, we're gonna be looking around.

Submitting the claim was very seamless. I'm kind of old school, so I call if I need anything. I told them I needed someone to come out, and within a matter of days, they sent somebody. Overall, the service was good, and I had a very good experience.

Submitting the claim was pleasant, and the contractors they sent were very nice and friendly. The only issue was that when I did it in January, it was almost like a month before they got to me. I was trying to wash and dry clothes, going to the laundromat, backward and forward. That was a headache when you work.

He was a very nice person, but I felt like there was a slight language barrier there. But aside from that, he was pleasant and professional. The steam function is working. However, sometimes, it doesn't seem to heat up or dry the clothes as quickly as it used to.

I would say my experience was pretty good, and their price seems reasonable. We've had some things in the past, or a couple of things that my husband had repaired in the past that he was happy with.

I'm pretty happy with the coverage. I took over this policy from my husband. When he passed away, I contacted them to have it switched over into my name, and they were pretty helpful with that.

I just paid $1800 to have my water heater replaced with their coverage. I then had a friend that used Home Depot for the same job and a better system was installed and she paid less than what I paid without using a home warranty company. I have tried to cancel several times and keep getting the runaround. No one returns calls or sends email confirmations like they say they will. Please, please do not use this company or at least do your research first. Again look at the BBB website.

The people AHS uses are not qualified to come out and give any kind of quotes or fix the problem. They just come out and do as little as possible. And they do come and try just to sell their unit from them and not through American Home Shield. My brother had problems too. And they came out and told him he needs a new unit. He just went and got a second opinion and it wasn't anything like they said. All they were trying to do was make money for themselves.

I've requested that I don't want that contractor at my house, but they always are the ones who come out. So, I let them come in and I'm very unhappy with it. And it's not the first time that's happened to me also. I always have to get a second opinion. It's got nothing to do with American Home Shield. I’m satisfied with them. It's the contract people that they contract out to.

We pay AHS $100, and they send out a contract person, and one of the techs that they sent out with another company I used, they flat told us that they're told when they go into somebody's home to sell more products and parts that probably aren't needed because they get a discount. They get a kickback from their company on what they sell.

And when they came to put out the new air conditioner, the man who installed it flat told us that the air conditioner was already burned up and needed to be replaced. And American Home Shield did deny it. But I still used it up.

The light had gone out in my refrigerator. And they came out and replaced it. And sometimes I wonder if they use good parts, because the refrigerator's new and the light’s already gone out twice. And they have to put the whole panel in. Just one light bulb burned out, and they replaced it about a month ago. Sometimes I wonder if the companies that they send out are actually putting in something new or just charging AHS for something that they're not really using.

I like to use their online service. The reason I do it online is that I can't understand the people who are on the phone. And it's like they're reading a script. So I just go online and do it because the communication with the people from American Home Shield is very difficult for me. Other than that, I do recommend it to neighbors and friends. I am still happy with American Home Shield.

The customer service is good because they respond to me on time. They do a follow-up and send a technician. The website is great. They have a good online presence and tools that are easy to navigate. But they never conclude a deal.

Last time I had this situation with my heater, and I ended up paying for the service. Now with my microwave claim, it looks like I’m going to replace the microwave myself and still pay for the service. So why am I paying them?

With that, I’m not very satisfied right now.

I think our deductibles jumped up to $100, though. It seems the deductibles keep going up. And it seems like they're a little bit more picky about what they cover. Before the garage door opener, we tried to have them cover the pool heater, and they hemmed and hawed and came back and said they can't cover it. And I was waiting for them to say something like that on the garage door opener, but that went pretty seamless, so I was happy about that. But I was not happy about the pool heater.