American Home Shield Reviews

I had a bad experience in recent months with American Home Shield. They didn't get the issue resolved. It was a 2 year-old hot water tank that blew up and they assigned it to a company that never came out. They simply had me send pictures. When I sent the pictures, they claimed that there was a problem with the water heater that was not covered under my policy. I had them send out another company and these other people said that I needed a new hot water heater but did not add on all of the extra things that the other company was trying to add on. American Home Shield said they had to go with the first people since the second company said that it needed to be replaced as well as the first company. I didn't wanna deal with those people because they were padding the bill. I went online and found a couple of other remarks about them that they had done the same thing.

When I did a claim for my water heater, it was easier than it used to be. The repairman had to come back three times but so far, so good.

We've had nothing but positive experiences with American Home Shield. They had the best price with the lowest trip charge. When the pump wasn't working, the contractor did everything perfectly. They did everything they said they would do. So far, all the contractors have been very knowledgeable and reliable. I never had anybody have to come back.

We've had a good experience with American Home Shield. I usually call them up and ask then they hook me up with a local person and get the appointment scheduled within a week or less. I had to replace a hot water heater and they took care of that. It was a company that had been used before.

Having AHS is good peace of mind. There was one piece of the faucet that had to be ordered for my recent claim. The techs had to come back out, but as soon as they got it, they came out right away. They also fixed the drippy faucet, the clogged sink, and replaced the guts of my toilet that was running.

The tech was very friendly and knowledgeable. He had to order some parts and then he came back a week later and finished the repair. We're satisfied with American Home Shield’s services. It's simple to go online and request a repair and check on what the problem is. If not, you can always call and somebody will call you back right away and you get the answers you need. The people who came out and did the repairs were friendly, professional and polite. They talked us through the repairs that they had to make. My husband walked around with them and went to wherever they did the repair. Everything after that works fine. So we're very happy.

The first person who came out did a breaker change but that didn't fix the problem. The second person who came out fixed it. So, Jets Electrical is okay with me. They did a good job. It's my latest problem with American Home Shield that's driving me crazy. They have been good as far as you call them. They set up an appointment and someone comes out. Two service people have come out. The call was on April 8th and it took five days for a technician to come out and then two weeks to wait for the part. AHS sent out a second service person and he said he couldn't get the dishwasher to work. They said that the part was obsolete according to American Home Shield. They've ordered the part. And now I'm waiting another week to get the part for them to put in.

American Home Shield did not relay the information that I had relayed to the contractor so the plumber came out unprepared. Even though I paid for my service fee, he told me there was nothing he could do because it was an intermittent problem. We duplicated the problem and it happened again. But he said it wasn't happening frequently so he didn't know what was causing it. I called the manufacturer of the product in my house and they told me what it was.

The stove was taking an hour to preheat to 400 degrees. We knew that we're coming to the end of our year with AHS and we've since re-upped at the time, so we called them. We filed a claim over the phone and the process was easy. The tech came out, pulled the circuit board out, went and got a new one, then came back about a week later and installed it. I was comfortable with him coming over and my experience with that stove claim was great.

The gentleman who came out for my plumbing was very professional. He took care of my issue, cleaned up after himself and was very informative and patient. He broke everything down and showed me what he needed to do before he did it. And he showed me the end result when he finished. I was very satisfied. I will recommend American Home Shield because I haven't had any bad experiences over the years of having that coverage. I like that I don't have to go on a hunt if something breaks trying to find a legitimate company and I don't have to go through a whole lot of back and forth. I could call AHS, put my claim in, and somebody responds quickly for the most part to get the situation handled.

The contractor who came for the icemaker that was freezing up had everything we needed and explained it all to me. So far, so good. I've also had to have a washer and a dishwasher replaced and an ice box worked on. However, I don't like how long it takes to get a repairman out sometimes. When I had the air conditioning problem, it was summertime and it took a long time to get them done. American Home Shield doesn't have enough contractors that work for them out in this area in New Mexico. Most of the air conditioning people around here won't use the a home warranty company as they got plenty of work without it.

American Home Shield fixed my HVAC system. The process was fast and easy. Everything's worked great.

The process was easy. They're very good.

We've had a lot of different engagements with American Home Shield throughout the year. They are responsive but don't cover a lot. We're not going to re-up. The first thing was our septic, and other than removing the septic material, they didn't fix the repairs that were needed. But that's in the contract. We paid 650 and $125 each time they came out. American Home Shield sent somebody out about seven times for different things. There's no incentive to find the main issue. I was ultimately satisfied that we gave them over $1,000, and they made one repair. We would have preferred a replacement but they did their job. The air conditioning doesn't have a gap in it anymore but it took four air conditioner guys to figure that out. They weren't that interested in helping us find the problem.

Crispy Air & Heating had come out a year ago when I was looking for someone to check the AC system because there appeared to be a leak coming from somewhere. The following year, the problem occurred again but for a different reason. It wasn't generating cool air. When they came out, they explained the problem to me. In both instances, they got the system up and running and I'm happy with the services. I even signed a maintenance contract where they come by once a year to check the system. I wanna stay with them permanently.

The fan was running but it wasn't cool air. I talked to somebody from American Home Shield and they did everything legitly right. The website you go into to file a claim and see what the problem is, is goofy. But I love the coverage. I paid my deductible. They took care of it. AHS gave me a peace of mind. I talk to a lot of people about it. I said I only pay $80 a month for platinum. And I said, "Dude, you can't beat it." A guy just had something happen and that's how we got on the conversation. I said, "If you had this, you wouldn't be worried about it."

My experience has been very positive. I noticed that my service charge and monthly charge have gone up. Other than that, American Home Shield would have someone on the job within 48 hours, sometimes earlier. Also, the techs have been good. I've used Advanced Plumbing a number of times. They have always done a great job.

American Home Shield told me that I'm not allowed to quit, that I have to stay with them. I don't believe that. It was very weird. Also, my claim went great except the first time, it wasn't totally fixed. So the next time, the guy that came out fixed it well.

My last claim was for my fridge. For the most part, American Home Shield fixed it. I had an issue because it seemed as if the person who came to diagnose my fridge and who came to fix the fridge was not the same person. And whenever AHS farmed it out, they normally did it out with the same people. For example, it went to A&E, which is like Sears Repair. The person that came to diagnose it said that he ordered the parts. When the parts came, they would come back and fix it. When I asked them to come fix something on the fridge sometime last year, that was what happened as well.

My claims experience for the shower started off rocky but ended up good. One of the service providers did some work that made the issue worse on my showerhead. The tech left the water in a hot status somehow so, my handles were hot to touch. My father-in-law was able to turn off whatever he turned on on the inside of the showerhead and it was a little bit of a struggle trying to get someone to fix the issue that the original contractor caused. AHS's escalation process is a little bit lengthy and I had to call a few times. I couldn't speak to the people that handle escalation so, they had to send a message to go out for them to get back to me. But they refunded me my service fee as well as sent someone else out to fix it. Also, my past experiences with AHS weren't rocky like this one.

I would strongly refer American Home Shield. I've only had good experience. They are very efficient and timely.

Sometimes the way the provider would come and write up the ticket would determine whether I have coverage or not. I've always assumed that the contractors that contract with American Home Shield maybe aren't the best in their field. So, they do this to generate income. And I've always assumed that they get a fixed rate from AHS. That's why they're always eager to say, "We can fix it today for X 'cause you don't have coverage."

The pilot in my water heater wouldn't light and I couldn't get it to light and when I tried, the console gave me an error code. I submitted a claim using an online form and it was pretty easy. It was surprisingly straightforward and they got back to me within a matter of hours. Dockside Plumbing came out and they were very friendly and professional. They diagnosed the problem quickly and they then proceeded to tell me there was nothing they could do about it. They did not have the parts in stock and it was in the morning heading into the weekend. The best I could do was call around the various warehouses and try to obtain the parts. I called various suppliers and the closest part was in a warehouse in Los Angeles and I live in Las Vegas, Nevada. The quickest they could do was their overnight shipping but heading into a weekend, the overnight shipping would have gotten here on Tuesday morning.

Every time I've called them, there's been an excellent response. I usually get service the same day that I call, unless I call 4:00 or 5:00 in the afternoon and all of the workers that they've dispatched out to my house have done a great job. They've replaced my TV, my washing machine, my furnace, and I've had plumbers out two or three different times for different situations.

A little part on the side of the AC went out. I made the claim on the website on a Friday morning and TJ Morgan called that afternoon saying that they could be here, but I couldn't get off in time for that so it had to be pushed to the next Monday. When the tech came, he was gone in 30 minutes and it all runs fine now.

AHS is a good company overall. It's good to know that you feel safe and protected if something goes wrong. Recently, my AC unit stopped working. It was a coil they had to come out and replace. They soldered that and it's now working perfectly.

My experience submitting a claim with AHS for my washer was very easy. The tech assessed it, took pictures, sent it to American Home Shield and they responded back. It's been excellent since then.

My experience with AHS has been great. I had a recent claim for a shower faucet. The faucet was leaking and it had a crack in it. The pipes were a mess. They had to come in, they had to fix it and replace the faucet and the pipes. AHS is worth it. Not worth the aggravation of going out trying to find people and having people come out.

Our experience with AHS has been good. I had a leak in my wall recently. I submitted a claim online and their website was user-friendly. The techs came over, did an assessment and they stopped the leak. I paid a little bit out of pocket. But AHS covered 80% of it.

I've been with AHS for two years now. I was getting a little nervous about my appliances. I thought I'd better get some insurance. I hope they can make it a little less expensive. But other than that, they do a fantastic job. It's worth the money. They are quick to replace and take care of problems. There was a problem with water collecting on the inside of our refrigerator. That water was freezing, too. There was also a problem with the stove. Both items have been fixed. The claim process with AHS was extremely easy. They replaced the part in the refrigerator. It's now as quiet as a tiny little mouse. They also replaced a part on the stove and it's working perfectly now.

My recent claim with AHS was for my furnace and it was a great and quick experience. They set up the appointment for me. The deductibles were high. But, it was not a problem. The service people were good, too.

AHS is very good and prompt. The techs who came out for my drainage did an excellent job. When I called, it happened that day. I was very impressed. I didn't even think that I would get a response that day but I did. Keep up the good work. Everything is up to standards. I was totally impressed.

For my recent claim with AHS, my dishwasher wasn't working. There was no water going into it. I called AHS and left a message. It was difficult. I was not able to get ahold of a person. But, the young man who came for the dishwasher was very pleasant and knowledgeable. They replaced the motor. Right now, it's functioning fine. However, I'm dissatisfied with AHS. I had called for several different things and all my claims were denied except for the dishwasher. I will not be renewing my contract with them. They're taking up your monthly payment and then you have to pay the $125 to have somebody come out and look at it, and they don't follow through with the work.

The tech who came out for my claim was awesome. The claim process was good and my experience went well.

Submitting my claim for the central air with AHS was easy. The experience was very good. The contractor did a fine job and explained everything well. Everything's been great since the repair. I've been pleased with my entire experience with AHS. The coverage is good, too.

The service was good. I did a claim for a refrigerator ice maker, and American Home Shield replaced the refrigerator for the ice maker.

My water tank went out, and the warranty on it was good, but the warranty people to the water tank just wanted to replace a part. However, Home Shield spoke to them and they gave me a whole new replacement. Home Shield doesn't cover the connecting and disconnecting of the product, so I paid for the service for the plumbing. Ameriplumbing quoted me three hours for the work, but they did it in less than an hour. They were awesome and very professional. Sometimes I have trouble with American Home Shield because everybody's so far away, but that's not their fault. I live in the middle of nowhere and they have to send somebody from LA or Riverside. It takes three hours or five hours with traffic.

The fan wasn't working on my refrigerator and it was not cooling on either side. I called AHS and it wasn't expeditious to make a phone call. Then, the contractors they assigned have been to my house the first time I ever made a claim and they were not professional at all. Parts did not get ordered. This time, I had to call multiple times to get someone out and they changed the contractor who was coming out to fix it from Amtec even if I specifically asked that AHS never send them back out to my home because of the initial unprofessionalism that I experienced. However, they were sent back out this last time that I called.

When my washer was not spinning, I submitted a request online and American Home Shield scheduled the service almost immediately. They identified who the contractor would be, and it was Sears. When they came out, it was great. I showed them what the washer was not doing and they took it apart and did whatever they had to do. It's working fine now. With American Home Shield, I don't have to think about who to call to come and repair things, and I'd tell people to purchase the service because they're very good.

We needed to get a new dishwasher because ours quit working. The first tech that AHS sent out told me they couldn't install my new dishwasher because my valve looked too old. So, I had to pay for a plumber and I had to get it done within less than a week. It cost a couple hundred bucks for the plumber to come and replace the pipe. AHS then sent a second contractor and they kept telling me that they couldn't install my new dishwasher because they couldn't get the old one out unless the legs were cut off. They were idiots. The new one was of the same dimensions and height as the old one. So, I asked how they were going to install the new one. They said they could just shorten and screw it. Also, they couldn't wait for my husband to come home to get the old dishwasher out and cut its legs off. So, that was another week by the time I got somebody to come back out here. But in the meantime, my husband came home and within five minutes, he got them to screw and shorten. So, he didn't have to cut anything off.

American Home Shield charged me for the service and the people that they sent out did not do their job. When they came out, they never touched and looked at what they were supposed to do. They refused to service the property. They said they didn't have the proper clean-out area for them and they have to call someone else, but they never did. They never fixed the issue, and they left me hanging. I got my own plumber out to get it resolved. I also called American Home Shield and complained. It took a long time, and I had to go through different channels. I went through the Better Business too.

I've been with American Home Shield for about 10 years, so I know them inside and out. Sometimes I get a good contractor, but sometimes I don't. A lot of times the contractors will come out and they'll purposefully diagnose something that they know is not covered. They'll say, "Well, this is not covered," and then they want me to pay a bunch of money. When my garage door wasn't opening or closing, the garage door company said that my garage opener needed to be replaced. They wanted to charge me $1,200 to replace it, which was too much. I showed the guy online where I could get a garage door opener for $500. I didn't like him. He was trying to rip me off, so I just told him to leave.

My experience has been fair. What I find about American Home Shield is that sometimes their vendors aren't the best. Recently though, my experience was a good one, and that had to do with the company that provided the service. Budget HVAC provided the servicing on my boiler system and they did what they were supposed to do in a timely fashion. The technicians were respectful and friendly.

I've got the top coverage with American Home Shield, and it's great. I've always made phone calls for my service requests, and I am gonna have to call them about my oven and microwave. Recently, I did a request for my air conditioning unit, and it went great. We had to have a guy come back from the same vendor that American Home Shield requested three times and the last time. So I paid $100 twice, then the third time American Home Shield waived it because it was a recall. The tech was awesome. He was timely, communicative and very personable. He described everything extremely thoroughly with what was going on with the unit, and he was happy to show us exactly the diagnosis and what he was doing. He was a very professional, knowledgeable contractor.

I had a plumbing issue in my home, and scheduling the appointment was smooth and easy to do. It was online, and I could easily get to the website. The website works, but the way to put in my claim was challenging because American Home Shield expects me to know what the issue is. There were some sections that were difficult for me to explain exactly what the challenge was and I felt like I had to diagnose the challenge. I'm not an expert in plumbing.

Having American Home Shield is convenient. We had three faucets leaking, and the repair people were here the next day and they fixed everything. Those repair people were good. However, I don't like the air conditioning people American Home Shield uses.

American Home Shield has been good. I had leaky pipes, and they fixed that. After that work was done, later, I saw some more drips because there was water damage. American Home Shield will attach in the request if I know there might be more than one leak, but if I don't know, it's another fee to get some secondary work done. That's only thing I don't like. We found a couple of other small leaks, so I had to call American Home Shield back and we had to pay the extra fee for calling them back. Besides that, they did great once they were there, and the pipes have been fine since they repaired it.

Absolutely a terrible company! I have been trying to get a cash offer settlement for replacing my water heater for 2 weeks now and each time that I call, they say that it will be within 24 - 48 hours, well this is now 2 weeks. I want my settlement NOW! The customer no service department will do nothing but frustrate you. Buyer Beware!

We have been having issues with our air conditioner in the house. It was getting way too hot all the time and we couldn’t figure out what was going on. We had changed the batteries in the thermostat 10 times and still, nothing happened. JTech Mechanical came out and figured out that it was the thermostat. They replaced it instantly and we were good to go. American Home Shield is worth it. I advised some clients I had in my previous job that since they had an older house and they had some issues going on, it would be a good thing for them to get. The app is very easy to use. It makes it very convenient to file a claim.

They can't find the part for my washer. The transmission is out and it's too old. They told me they'll get in touch with me and tell me if they had a product to replace it with. The contractors need to push a little bit more with American Home Shield. The electrician said that I should have the electricity box redone because the wiring is bad, but American Home Shield said no. He fixed he one that goes behind the washer but it didn't help the other two plugs so they had to send in another guy. The other guy changed out the next plug which made the other ones work and my light in the kitchen but I had to go through another week of waiting. American Home Shield should let these guys do what they need to do. They know what they have to do, but they don't wanna do it because they have to ask American Home Shield and they know that American Home Shield doesn't let them do what they wanna do.

The company came out, did the job and I paid my $75. But I canceled my membership with American Home Shield and they're still charging me for it. Another issue is that sometimes I have a horrible time. A year ago, it took two and a half weeks to get my air conditioner repaired because of the sole vendor AHS would use. It was 100 degrees and for two weeks, we had no air conditioning. We have two units in the house. So, my children who normally sleep upstairs had to sleep downstairs.

I had two recent claims with AHS. One was for my washing machine and I'm still having the same problems with it. I am gonna call them back about that. The other claim that I had was a leak. They had to do my pipes over up underground and they didn't pay a whole lot for that. I had to pay $3,500 for that. The techs have been good, though. I have no problems with them.

My air conditioner went out and the contractor had to replace the entire unit because it was completely broken. All of it was very easy and quick and I was very happy with the service. I've had American Home Shield for 30 years now in four separate houses. They've always been great and have never been a problem. For the most part, they've always contacted the contractors quickly. 12 years ago, we had problems getting a contractor to come out but we had American Home Shield to switch us to somebody that turned out to be a little better. So, I've never had any complaints about them.

Our AC quit working and AHS tech claimed our AC couldn't be fixed and refused to cover the cost of replacing it. I hired a tech who fixed our AC. AHS will gladly take your money but refuse to pay when you need them. Do not waste your money on AHS.

With AHS, I don't have to try to find the people who come out to do the specific labor type of job. I just make the claim and they contact the right contractors for the job. I had a claim for a breaker in the electrical panel and the tech came out fairly quickly. I also have a claim right now for a refrigerator that's broken. This is the second time that I've had a claim on my refrigerator and both times, when the techs come out, they have to order parts, then it's several weeks before it gets repaired. The first time, we were without a refrigerator for several months before the contractor was able to get that repaired. With the refrigerator now, it's been several weeks and I'm not confident that they will be here on Monday to replace those parts. But that's not a knock on American Home Shield. It's with the contractor. Overall, I'm happy with AHS and I would still recommend them.

Whatever you do don't use American Home Shield. They are pure fraud, they won't cover anything when it's time. They give bogus charges and don't care if it's right or not. We've paid 4 different companies to fix our AC unit and just found out the problem was. It was wired wrong and had the wrong refrigerant in it. They didn't care. Just wanted us to pay the cost or to contact their contractors. They tried charging us $900 for a power surge and when we paid for a second opinion they admitted they were wrong and had to cover the charges. This has happened 3 times total and now the 4th time dealing with the exact same problem they are trying to charge another $1600 for the same original problem. Their whole company is full of people who can't speak clear English and don't understand English. I rather be robbed than give this company another dollar. I rather pay out of pocket than to ever use another warranty company again.

On April 15th 2024 a technician sent by American Home Shield came to see our broken washing machine and said that he had put in an order for a water pump. The technician sent us a picture of the order before he left on the 15th. He said that the part should be delivered in about 10 days. At about day 11 of waiting we called AHS and they said that they got in touch with Sears and that the piece was ordered.

Every time I call for a claim, they're great people to work with. Recently, Susina Electric came out and worked on my dryer that wasn't drying my clothes well. He changed the heating element and it's been working great since. Also, I had a refrigerator claim and the tech said the flap was broken. I asked what are the chances of AHS replacing the refrigerator and he said AHS was just gonna replace the whole door, which was fine as long as they replace the door and get the ice maker working again. A couple of days later, I got an email saying AHS was gonna replace my whole refrigerator and all it cost me was $75 for the man to come out and look at it. AHS is worth every penny. They let you choose what you're willing to pay and what works best for you.

It's been so long since I've had to use American Home Shield, but it's good to have.

I called American Home Shield, scheduled an appointment for our AC, and they appointed a technician to the area. When he went to the house, I was at work, but my son was there and he said that the technician did a fantastic job. There was something that was old and the technician was able to change it and fix it. It's now working. Overall, American Home Shield has been very good, and I would let people know that it's a company to rely upon. They have good, professional and knowledgeable teams. People can resort to them for assistance. I don't think there's anything that when you rely on American Home Shield your problem will not be solved automatically. They have passion and time, and they are always courteous about customers' demands.

Sometimes I feel because we're going through a warranty place, that we're low priority to get service. But it's worth it to have a homeowners’ coverage. Shop around until you find something you're comfortable with. The people called me to schedule to come out. I was able to fix it. And I called to cancel the same. It was within 20 minutes after I made the call. And American Home Shield said they would take care of it and cancel the call. But AHS still charged me for the visit, saying that the contractor came out and fixed it. I spoke with them. They said, “I can appreciate you saying they didn't come out and visit, but I have to talk to them.” And it was a Friday before the weekend. It took them five days to get ahold of them to say, “We didn't come out there.” And they refunded me. It was a little pain. But they fixed it in the end.

American Home Shield is timely and they guarantee your satisfaction. I like that I don't have to spend as much money. I could have it repaired or replaced. My stovetop had cracked. AHS' website was user-friendly. All the information was there. All I had to do was just answer the question. It happened quickly. I received the email, telling me who the contractor would be and the timeframe they would have to get in touch with. AHS could not find the parts to replace it. So, they replaced it. They called and told me it would be delivered. And once it got delivered, 24 hours after that, they could set me a date of the installation.

American Home Shield has taken care of whatever problems that arose. The most recent one was a dishwasher problem. They ended up fixing it. The whole process took two and a half weeks. It was quick.

I dislike the amount of coverage that American Home Shield provides. I'm looking for another provider because, over the years, it seemed like the rate and the premium increased, and the services decreased. I don't utilize the service too often but when I do, there are always limitations on what they will cover, under what's covered, and then certain things that aren't covered other organizations do cover.

There was some hardware in the filter that was not working properly. SunBright came out and said that the item in question was not covered. So, they left and didn't fix anything. They were claiming that American Home Shield said that the hardware was part of regular maintenance and it should be replaced at my cost every X number of years. I had American Home Shield 15 years ago at another house, and I had a good experience with them. My timing was good and it was on the heels of a class action lawsuit that American Home Shield had lost. They were very quick to perform the details of the contract. I had issues with my air conditioner and with my water heater, and they covered those things. I felt like I got what I paid for at the time. 10 years into being in this house, even though it's expensive, it made sense to go with them again at the very least because with the really big-ticket items that wind up being a giant hit to the wall at one time, they are contractually obligated to cover for X dollar amount. It's just in a nutshell, when push comes to shove, it doesn't feel to me like they wind up covering what they say they're going to cover, even if they are transparent about what they claim they're going to cover.

I was getting yellow-colored water when I turned my hot water on and it wasn't getting super hot anymore and it lacked water pressure. All those signs told me it had a lot of sediment in the tank. I went online and wrote down the symptoms I was getting from it and hit submit. AHS then sent me a notification saying they had a contractor selected for my area and to reach out to them. They gave me J & M HCP's information to schedule an appointment and they showed up not too long after that. Everything was bad with the heater and they determined it was time to get replaced. It's pretty easy to request service with AHS. The only bugaboo I had with them was their customer support kept sidetracking me. It'd take me 45 minutes on the phone to get an answer from someone I could understand.

One of my faucets would not turn off or turn back on. Somebody turned it off, but they couldn't get it to come back on. I submitted my claim online with AHS and it was very easy. They told us who was coming. Most of the techs that AHS sent have been fine too. I haven't had any problems with anybody yet.

I called American Home Shield and they dispatched Shields Plumbing. Shields Plumbing came out, fixed the problem, and we were all good. But my washing machine kept messing up. I had asked them, since it messed up here recently, if I could do the same claim or not. They said that it was only a 30-day window. But we got the appliance guy back out and the part's ordered and it's waiting on shipment to put it back in.

AHS responds quickly. Most of the people they send out are very knowledgeable. However, I had two leaks and Draingo came out on the second leak and they told me that I had a slab leak. But a leak detector came out and said it was from the walls. They showed me where the leak was and once the restoration company came in, exactly where they had said the leak was was where it was. Everything is good now.

My experience with AHS was great and they did my air conditioner well. The tech did a really good job. The tech came out and checked it out and he said that I needed Freon. He put Freon in it and it works great now. My house is cool now. He was great. He was nice to me and he was very helpful. I really like him. I took his number so that I could have him again if I ever needed him. The only thing I was disappointed about was the Platinum. I have the Gold shield and he said it would be much better if I upgraded to Platinum. But I can't afford it. So I'll just have to go with the flow.

When I call AHS, it takes me directly to the automated system and I do not like that at all. That's my one problem with them. They take your deposit right then but I don't get to speak to anybody. But when Bush's Appliance Repair came out, the service from the contractor was top-notch. The tech was friendly, knowledgeable and helpful. One of the better people I've ever had come to do work for me. He also kept in contact. He was here ahead of time when he said he was gonna be here. But I would like to have the opportunity, if I need appliance worked again where I could request a certain individual, like Bush's instead of AHS just sending anybody out.

I submitted a claim to American Home Shield online for a dishwasher repair. They sent Sears out. The guy couldn't find the serial number on the dishwasher and refused to even diagnose the issue because he couldn't find the parts for the serial number. So, he wouldn't do anything about it. He just called American Home Shield and said he couldn't do anything and left. He just said that they should give me a new dishwasher, but he gave no proof that the dishwasher was broken. So, it was not helpful. American Home Shield switched to a different company, Nate's Appliance repair, and they addressed the issue. Overall, American Home Shield has been effective at what I need them to do. Not every experience has been the best, but it hasn't made me wanna switch either.

Every year, American Home Shield goes up on the rates. I don't think they have good contractors, and a lot of them are not familiar with what they're doing or know how to fix a problem. I didn't like Universal. They came to repair my refrigerator, but they never did and I had to get a replacement. My ice maker wasn't working. When I submitted the claim to AHS, I went to the automated system, and then someone called me. They sent me the information of who was gonna come and the name. Then the contractor reached out to me to set up a time. They were responsive, but they couldn't fix the problem. They had to order parts, and it took a couple of weeks for the parts. American Home Shield had to approve it. Then I had to wait for the parts to come in and then they would reschedule. That happened three times. AHS sent another service people out. I had two different service people, and neither one of them could fix the problem.

American Home Shield always does what they say they're gonna do. I like the ease of use and dealing with them. Sears recently came out and determined the refrigerator couldn't be fixed. They filed a claim to replace the refrigerator.

I had a water leak. I went online to ask AHS for a service and within 24 hours, the plumber called and got me set up. The plumber did an excellent job. I really like the fact that he cleaned up after himself and left the place cleaner than it was when he got there. That was refreshing. Also, six months ago, I would say that American Home Shield's price was high. But I've had two water leaks in the hot water tank in the last four months.

At Bay Appliances wasn’t any good. I have a wall oven and it’s probably the original one when this house was built and it's overheating. There are two ovens but we use mainly the top one. The guy from Bay Appliances told me the parts were not being made anymore so they would put me in to get a replacement. And then, I never heard anything. The next thing I know, they sent me an email telling me that they're gonna rebuild the part, but we would be without an oven for 10 to 14 weeks. And I said that was not appropriate. But they never came. American Home Shield tried to buy me out for $300 and then nothing ever happened. The guy who came gave me his phone number and I texted him but he never contacted me back.

I went through the website of AHS to request a service on the dishwasher. They assigned me Sears as the company to come out and I was able to schedule my time right then and there. But they didn't come out for a week, which had to do with my availability. Everything was taken care of right on the website. Then, the techs were going to try to order the part of the control panel, but they couldn't find a control panel. So they put in a claim to replace the dishwasher. So far, they haven't done that yet, but that's because I've been on travel for two weeks. When I got back yesterday, I picked out the one I wanted and it's supposed to be delivered on the 22nd.

A toilet was leaking. I called AHS and specifically asked for A&B Plumbing. The rep tried to at first say that she couldn't assign it to a particular person, but we eventually got to the outcome. A&B is the only company that I like with American Home Shield. They needed a part to fix the toilet and they came back the same day with it. It's working now.

We have an AC split and I was having some issues. The contractor had to replace the split, which they did, and then, we had another issue where it was leaking from the water pump and they fixed that as well. They came back a couple of times and they were good, especially the last guys. American Home Shield has been responsive but a bit slow. Initially, it took a long time for the claim to get going. But after that, they were able to get everything fixed.

Somebody told me about American Home Shield and I called. They talked to me for a while and after about a month, they told me to turn in the claim on the refrigerator. I did and they replaced it. I was ecstatic. American Home Shield is the best thing people could do. My ice maker quit working and it wasn't distributing ice or water. AHS immediately called AAA Appliances and the tech came out. He was courteous. He checked and found out that the maker wasn't working and it was replaced. Everything was great. The claims process with American Home Shield was easy and they were wonderful to work with.

Most of the vendors that American Home Shield hires are lousy so as a consumer, when they tell you who the vendor that they've assigned is, I've learned that you have to do your own research on the vendor and reject them if they're not very good because most of the ones that they send out have very low ratings on Google. If you do that, they'll eventually get you a good vendor. The last claim that I had was a plumbing leak. I rejected the initial vendor and AHS gave me a different one who did a great job. The one before that was an air conditioning problem and AHS sent a vendor out who wanted to charge three grand to repair it. When I did the research on the vendor and found that they had 1-star Google reviews, I got my own vendor to come out who repaired it for 250 bucks. AHS either goes for the cheapest possible vendor or they just don't vet their vendors at all.

The techs from NW Sundance Services were very helpful and showed us exactly what needed to be taken care of. American Home Shield is the best thing that we did. They're very helpful and the price is worth the peace of mind that you know that something's gonna get fixed. If it can't get fixed, it'll get replaced. It's a great service.

My air conditioning unit froze up one day and since then, it had been doing this every year at around the same time. It starts when we start using the air conditioner when it gets warm. I've been told that I had a leak and the cost of it and I was ready to hear that and figure out what the next steps were. But I like to hear from more than one person. So, I put my order through American Home Shield to have someone look at it. They sent Sirius Plumbing and based on the issue, I told them what happened. They checked my pressures and I was definitely low in coolant. They went upstairs, did some checks and showed me the picture of some areas where it was damaged or needed to be repaired.

I had A-US Air check the AC out for the summer, and it went well. Everything checked out. The coverage is good but when I did my first policy 30 years ago, it was $35 each call. Now, it's $100. Also, the last time I called, I wanted to ask them a question and they said, "Call this number if you have a question," but I never could get through to anybody. A couple of people have called me to ask if I wanna renew and I told them that I did not plan to renew because of that.

American Home Shield's response time in getting parts is a little extreme. A contractor came out when my washer went out. They said they could get the parts in six weeks. I can't go without a washer. I've got a house full of people so I just went ahead and bought a new washer. Recently, Ramco Plumbing came out, and it was a horrendous experience. American Home Shield started going on about how the water faucet in the shower was a Moran brand and they supposedly have a lifetime warranty, which when I did the research, that's not true. They charged me to send somebody out who was starting to talk about taking out the wall to fix the shower. I said, "We're not doing anything until I get some guarantees that you guys are gonna fix the wall back." The contractor said they don't do that.

American Home Shield needs more qualified people. The first people they sent out were useless. They did nothing. The ice maker wasn't working, and the guy decided the way to fix it was to defrost it, which we've done several times. We asked what was causing the issue and he said nothing was wrong with it. Then he looked in the oven and said, "I can't find the model number, so I can't replace the element."

American Home Shield has been good to deal with. If somebody was getting a home warranty, I would definitely recommend them. A&S Plumbing provided great service when the sewage injection pump went out. But it took some time for them to get a pump in, which is odd because I could've walked into any department store and got one out of there. The plumber claimed that he had to get it off Amazon and it took a week to come in. Once it came in, he came back out and installed the pump in no time. A lot of times, I don't have the exact problem that I'm having on one of American Home Shield's drop-down menus online so I'd much rather speak to a person. But with this particular case, they had it in the drop-down menu and I was able to set up the appointment quite easily.

American Home Shield is a good company. I had to make the adjustment for me to be able to afford the payment but I'm satisfied with the price I'm paying. They've already replaced a couple of my appliances that could not be fixed. Recently, a plumber came out for my faucet in the kitchen that had a leak. They replaced the faucet to fix the leak but I don't like the replacement. It's cheap. Also, sometimes the fix is not right away because they have no parts.

On December 26th, my washer broke. They came every week to try and fix it. It was not fixed until late March. At one point, they sent three guys to try and figure out what was wrong with it but it took them three weeks after that to figure out. Every time, they said they had to order a part. I spent so much money to do laundry in a laundromat but AHS didn't do anything to make it better for me after I've been paying them for two years. Their customer service sucks.

I called AHS on March 12th with no working heating. The first person they sent out said they couldn't diagnose it and let me know right away. They called AHS right away and let them know. AHS refused to reassign it for five days while I had no heat. It was in the 20s at night. Then AHS sent out TNR HVAC who came out April 12th. The board they were saying was the issue was working fine. The repairman said he needed to order it but he needed it approved but AHS. The next day, I called up AHS and they didn't have it in their system yet. I texted him and let him know it was not in the system if he ordered it. That was a Thursday. On Friday, I called up AHS again. They said they still didn't have it in the system. I tried getting ahold of him again but never got a return call.

I'd like the cost to be a little low but American Home Shield is well worth it. Recently My LG refrigerator wasn't keeping anything cold. The first guy came out but the compressor was under warranty, and their service didn't cover warranty. They had to get an LG representative then. He came out, looked at it then put in the order for a new compressor. It took a little longer because we had to go through a second guy but they were all good.

I was waiting almost four months for something to be fixed. It was very frustrating. If I'm going somewhere for two months and the problem hasn't been fixed, they should close it. Also, I don't understand why it took so long to fix it. They fixed it but it took three different guys to figure it out. From what the last one said, it was a problem that somebody hooked something wrong and the water was not falling where it was supposed to be.

I called and somebody made an appointment right away. The first time ARO Appliance came out was for my oven. The element below burned out and they replaced the element. It was a quick fix and they did a great job. The second time was when my dishwasher needed a new pump. They fixed that too.

American Home Shield replaced our dishwasher and garage door opener. Recently, we had somebody come out and check the vents because there was not any warm or cold air going to one of the bedrooms. There wasn't anything that came of it but the problem is still there. Whenever I signed up with American Home Shield, I told them specifically, "When I call to file a claim, I wanna talk to somebody." They said I would but that's not true. You'd still be on an automated system and it's difficult. You can't talk to anybody. If you have a certain situation where it doesn't fit any of the automation selections, you can't get anywhere so there are multiple phone calls, this didn't work, hang up, and try something else. You can finally get to somebody, but it's a headache.

I had T. MAYES PLUMBING AND HEATING LLC 410-923-0510 assigned to my claim for my water heater making very loud popping sounds. They came out a week later only to tell me that the issue that I am having is not covered and that I would have to hire a company to have it drained outside of my warranty. Even though Sediment build up is listed as one of the covered things on my contract. Again I am being let down by my homeowner insurance and this time I do plan to cancel. I am paying $1,000/year and $100 each time someone comes out only for them to not fix my issues. I am so defeated at this moment.

I had an AC leak and the tech American Home Shield sent out said they couldn't find the part and AHS wouldn't cover the part that I need. I had to pay to get my own AC unit fixed. The same one they said couldn't be fixed, I got fixed and the component that they said was unavailable that they could not get, I have a brand new one right now. Also, I just had my dryer looked at last week and the tech said they fixed it but my wife went to use it last Tuesday and it broke again. They came back out and they said that the same part that they just replaced went out. Now, they have to order another one. I'm paying AHS money to do nothing for me.

The refrigerator has water coming out of it. It won't cool and all my food is spoiled. I can't use it. The repairman said that Samsung has a lawsuit against it. The second time he came out, he was here at 10:45 and was gone by 10:50. He opened it up, looked into it and saw the water leaking on the floor. He said there was nothing he could do and left. A couple of days later, I called American Home Shield and they referred it to Anthony's Appliance. Anthony's Appliance came out here and looked at it. The repairman pulled the refrigerator out. He got behind it and he checked them. He said the motherboard and the compressor are bad. They'd go back and see if they can find the part. That was when it went downhill.

The contractors have been very good and having the protection plan gives me security. I've already told people about AHS. It's good coverage.

I had a sink issue and I always speak with somebody when I submit claims and it's hard because once you make the claim, you have to wait for the company to come out. I had to call American Home Shield a few times so that they could call the contractor, DN Plumbing. Then, they came out and when they left, there was a leak in the garbage disposal area. Something disconnected from the garbage disposal but they came out and replaced the garbage disposal. AHS has always fixed issues and if they can't fix it, they would replace the unit and they've stood by that. That's why I will stay with them.

Don't get American Home Shield. They are going to look for any sentence on the contract to use on their favor. There's no way as a consumer to try to negotiate with them. We had an AC problem that made a bigger problem for the furnace and all the system that we changed. American Home Shield covered the initial things. They said that we needed to change the furnace because it had a crack. Our house is from 1910 and that previous furnace was installed way before we bought the house two years ago. The code was completely different, and nowadays that code is not valued anymore. They said because of that, they wouldn't cover anything so we had to pay out of pocket the furnace.

D & K Refrigeration did the scheduled maintenance last year. They told me some things that I needed to do to improve my equipment. None of that was covered by American Home Shield so I paid it and had it done. They came back and followed up to make sure that we were doing great. I appreciated that. Then, this year, we had a hot spell early part of March. We were trying to turn the air on and the air didn't come on. It was blowing, but it wasn't blowing cool air. I called it into American Home Shield and they gave me a company that didn't call that day.

The repairman did what he had to do when we had an AC issue. It was quick. However, half the time, I can't understand whoever it is. I have to ask for a supervisor but they will not allow me to talk to a supervisor. I've had a couple of experiences with them not taking the payment out of my account like they're supposed to. They will wait and call me four days later then they keep calling me every day. I had rented my house out and had to evict the people. There were different things that had happened where I had to call American Home Shield. It was a very difficult thing to do being in Hawaii and not being in Texas. But the lady on the phone told me, "You need to write down everything that is wrong and we'll go through everything." That was a beautiful thing because they came out and did everything. American Home Shield saves me a lot of money. I haven't regretted getting at all.

I had a very big issue with AHS because my ex was living in the house and it was a two-year battle to get him out. I'm the sole homeowner and the policyholder and yet he would call in and get them to change and make him the administrator, which he had no right to do. Whoever he got ahold of on the phone allowed it and kept me out of access to my own account, but was charging services to my credit card. I went through a whole thing with the legal department. I sent them copies of the deed and this and that and the other for proof. This went on for months and months and he still was able to call in. I don't know if they didn't look over the notes, but they would change it for him. This happened like six times. I finally got him out, though, but it went on for a while. Other than that, my experience is good when it's good and it's horrible when it's not. With other experiences where people came out and did the work, I am satisfied. I still recommend that people get it to protect themselves, even if it doesn't cover everything. It's a smart thing to do.

The last claim I had was for the stove and it took some months. I live in the country and we had some problems trying to get somebody out here in my area. They had brought out a few technicians but they couldn't repair it and then, instead of closing it out, which was fine, they transferred it. The second one did the same thing and I went through three contractors before they found somebody. Also, I had to keep calling because they lost track of my stove. The technicians would get back to American Home Shield and give their response. Sometimes, I would wait a while and ask what happened. That also took a long time. There was a long delay between American Home Shield and the technician and that didn't help either. I put in the claim in September and I just got it fixed last month. They said at first by Thanksgiving, but Thanksgiving came. Then, I had to buy a little electric oven stove so I can make a turkey for my family and have a stove to use for when I need one because of the stove being broke.

I got a claim with American Home Shield that's pending. It was tentatively scheduled for Tuesday but I texted the repairman and told him I was not available. I've not heard anything back in two days. I've been without a stove for over a week. In April, the oven itself wasn't working. He fixed that, but now there's no power at all to the oven.

I've always loved American Home Shield. They've always done me right. In the first 15 years that I had them, they bought me a refrigerator, a dishwasher, and a stove 'cause the old ones couldn't be fixed. Recently, my washer could not be repaired because they no longer make the part. The repairman tried to find a used machine that had been junked but couldn't find my part. American Home Shield is buying me a machine. I've got my money's worth from what I pay on a monthly basis and I'm very satisfied with what I pay. 15 years ago, it was $75 every time they came out. Now, it's $100 but with everything else going up, I accept that.

A contractor came to fill coolant in my unit. A little twist cap had come loose so they tightened it. It's a convenience to be able to call somebody but I've not been happy with American Home Shield because they won't fix big repairs. They'll only put Band-Aids on stuff. I have a 38-year-old furnace, and when the pan to the coils were leaking water all over the floor, they wanted to replace the coils. They couldn't even get the coils. They'd have to retrofit them from something they'd get from China. I opted to take the buy-out but that was only $500. I had another company I was using on a rental property that had the same thing happened. It was the condenser that went out and they paid $3,000 for the whole thing. We ended up putting a new furnace in that cost $4,000, so it was a much better deal.

I love having American Home Shield. I tell people about it all the time. They replaced the refrigerator for me, which they did great with. They replaced the motor and the evaporator in my AC unit. They also replaced the pool pump and the motor. This is the second time the same person has come out in two years. Two years ago, the same pump went out and they came out and replaced it. They came out and fixed the garage door too. Any time I have anything go wrong in the house, I just go to my app and submit the claim. I've spent less on American Home Shield than they've spent on me.

I love American Home Shield. I've been on the website, and it was easy to use. When I first got American Home Shield, it was 79, and now, it's gotten up to 93. Still, my experience has been awesome, except one time when my septic messed up. I had to go seven days because they couldn't find anybody to come out and fix it. They had to reimburse me my $100 and I had to get it done on my own. That's the only problem I've had though.

I've always been with American Home Shield, and their customer service has been good. They always respond promptly. We had a clogged garbage disposal in the kitchen, and it was fixed in a timely manner. However, I had one incident that I wasn't so pleased with. We have a double oven, and the glass on the bottom one was broken by accident. When we called them in, they said the only things they fix are things that happen naturally, not by accident.

When I turned our air conditioner on, it wasn't cooling at all. My wife works from home and we set it at 70 degrees and the house is still reading 78. I reached out online, and once American Home Shield established that Bast Heating & Cooling was coming out, I talked to Bast on the phone. They worked on my air conditioner, and they were quite prompt. They assessed what the problem was, fixed it on the spot and we've had no other problem since then. Overall, American Home Shield is reliable. They honor their contract well, and I've been very pleased with them.

Sears came out and fixed my refrigerator. It was building up a lot of frost and leaking on the inside. I did the service request on phone because it was very hard to do online. Another thing is the services that I've asked for, I can't get in my area with American Home Shield, which makes me wonder sometimes if that's what I wanna have. The prime example is getting emails constantly about setting up an inspection for the air conditioning and see how it's working, but when I go to do that, there's nobody that will come out and do it. There isn't a vendor that will do it in the area. The way I see it, what they're saying is they'll wait till something is totally malfunctioning, and then they'll come out instead of me trying to do a preventative measure.

I'm very happy with American Home Shield, but Myers was very deceptive in their business practices. The only thing that I have experienced with AHS that I wasn't happy about was my rate doubled without any explanation. But I continue to pay for the service because I like it. I've recommended AHS to multiple people, including family.

For the first four weeks, I felt I threw my money down the drain because I thought that I would get a reputable company that would have reputable people working for American Home Shield. But my perception was that was not the case. The first individual AHS sent out replaced one gasket on my refrigerator freezer that goes to the ice maker. Did that fine. The other gasket he replaced didn't do well. It caused more ice in the refrigerator than it should have. AHS sent out another one who tried to jury-rig the gasket that he had, played with it, and tried to order a new gasket. He ordered one that didn't fit my refrigerator freezer, so that caused even more ice. I lost $350 worth of food. The second guy that came from the same establishment broke one of the shelves in the freezer. It was a fiasco. And it took 4.5 weeks or longer for it to be done. AHS reimbursed me for the first deductible, which I was very appreciative of. But they didn't replace food.

Our experience with American Home Shield is a hit or a miss. I wasn't impressed with this experience that I had with the company that they hired to work on my AC. They need to make sure that they hire top-notch companies and not companies that aren't adequate enough to do the job so that they don't have to send out multiple companies to do the same job. My experience with them this last time was terrible. It took four technicians and two different companies to come out to my house. Three of those technicians were from the same company. I was ready to cancel my policy. It was the experience of the technician that they were sending out. I don't think they were very experienced. They couldn't have been more than 20. They were very young. I just don't think they were very qualified to troubleshoot the issue that I was having. None of them really knew what was going on with it.

We had an electrical problem. An outlet was sparking. So, we put in a request to American Home Shield and it took them several days before they could find someone to do it. It took like four days before they told us our job had been put with an electrician. Then once we got in touch with the electrician, it was like the very next day they came out. The technician was excellent. He explained why it was sparking. He was like, "I'm sorry, you would not have been able to fix this 'cause it needed a whole new section thing. It wasn't really properly put in." They had the parts there on the truck and they were able to fix it and everything was great.

American Home Shield is convenient and their prices are reasonable. Sometimes their coverage can go one way or another depending on the changes that they make from year to year. Also, they minimize the level of effort to find a service company to come and perform a fix for a certain thing. Sometimes their service providers are not the greatest or are far from the actual location of the home. But I appreciate that 8 to 9 times out of 10, they've been able to fix the issue.

I like the user-friendliness of American Home Shield's website. Using it was a simple process. The only issue I have is having to pay that $75 each time I submit a service request. But with what I get covered for what I pay a month, I can't complain about the $75. I've been with AHS for several years, which is why I don't understand why I'm expected to pay the regular amount that I'm being charged. I thought I purchased a promotion. But the promotion expired. So, now I pay $100 a month to get AHS. That is the only thing that makes me apprehensive about keeping the service. It's a touch and go with the $75 each service request. Because in one sense, I understand it. Because of all that is covered it, $75 is better than paying $600 for a new appliance.

I'm in Florida and my wife was visiting Maryland. We have a house in Maryland, too. During that time, my wife couldn't get around very well, and she keeps her medicine in the refrigerator. The refrigerator is about five years old. It had a year warranty on it because it was damaged when we bought it and when she called me, I said, "Okay, I'll call Home Shield and have them come look." So, I called Home Shield and I paid my $125 for them to put in a work order. A guy showed up and he opened the refrigerator and looked inside. Both sides of the refrigerator quit working. This had happened a day. I told my wife to unplug it the night before, and then leave it the next morning, and plug it back in. If it don't work, then I'll call and put in a work order. She had the neighbor do it for her. When the guy showed up, he opened the refrigerator, looked inside, and said it's still under warranty. He got in his van and left.

The furnace, I was told, needed some repairs. The first contractor that American Home Shield sent out was unprofessional and dressed scraggly. He went to my basement, and was there for five minutes. He came up and said, “You need a whole new furnace.” The contractor said they would send us a quote and they could install the week after, and it would cost this much.

The garage door was off-track. The garage door opener wouldn't work. You have to pull it out manually. American Home Shield sent Ace's and they came in and they wrote that they couldn't access it. They didn't call me. I was in the middle of doing construction. They said they couldn't access the garage door opener part, so they left and I got charged for the fee. They were in the garage. They looked at it and were like, "Oh, we can't work on this. We need to leave." They left. It could have taken five minutes to move the stuff that was right there, but they didn't.

The first 10 years with American Home Shield was great. Everything after that has been a hassle. It took me six years to get my refrigerator replaced. It leaked on the floor. I called AHS. Even the gentleman that came out and look at it said, "You know, they don't replace this. They don't wanna replace parts." Same thing with my air conditioner. Called AHS about it. They refused to fix it. They said that I had an animal that would have peed on the air conditioner. I live in a condo that we didn't even have pets. I had my father-in-law come out to look at it and it was when the guys from the association came to salt. They threw that salt down. Our air conditioners weren't escalated. So, salt ate away at the metal of the air conditioner because it didn't have a cover on it. But AHS said I had a pet and my pet peed on it, but we couldn't even have pets.

I had a toilet that started leaking. I called American Home Shield to get somebody to come out and check it, and it turned out that it was a cracked tank. So they could not fix it or they were going to have to replace it. The problem that we have with it is there's a shelf that's built in across the top of it, and it barely fits in there. So it had been hanging up and not flushing right. And when taking the top off, adjusting the apparatus inside, and putting the top back on, somehow it cracked the tank. I didn't do anything above what I've done many times before, but whatever it was, the tank cracked. AHS said it was not ordinary wear and tear, so they weren't going to replace it.

I had an HVAC repair service come out to do a tune-up because that's what I do twice a year to make sure it's running efficiently. They said there was an issue with it, so I contacted American Home Shield and I told them that my service technician had seen this issue. They said they couldn't do anything based on their review but that they'd send out somebody and I had to pay the service call. Their technician came back and said completely different to what my first guy said. He was terrible and a little bit rude. When I started to volunteer the information that I had, he didn't want to know what the previous guy had said and he was very abrupt about it. From that moment on, I wasn't comfortable with him.

Having the service for so many years, it has worked for me. I had some electrical issues in the house that they came and they fixed that. But in the past, I've had issues with a few of my claims. In some instances, I was not happy with the outcome. When we file a claim for anything, they assign a contractor to come and fix it and from there, American Shield completely relies on the contractor. They don't listen to the consumer and it should be mutual. That's where they fail. Another thing is, I've noticed this in two or three instances when I filed my claim, that when the contractors come, the price that they quote is five times more than the market price. It's outrageous and ridiculous. Also, my service started with about $75 a month and recently, I got a notification that they will charge me $120 for that. It's a significant amount of money that has gone up.

American Home Shield was part of my closing cost. They provided that for a year. I retained it for another year and I had good luck with them. But my systems were fairly new so I discontinued the plan. And the price went up. My home is getting older. I thought it was a good time. AHS offered a good plan for half price. So, I decided to sign up and good thing I did.

I like the fact that AHS saved me some money. When my furnace wouldn't go on, I called them to request a service and getting a rep was easy. I'm also satisfied with the techs who came out. They replaced the panel on the furnace and it has been working fine since the service.

I have been an American Home Shield customer for about five years. I have had some good experiences and some bad ones. I am currently in the midst of a bad one. I have been waiting for my oven to be fixed for 2 solid months. I have had one repairman (from Sears) come, diagnose the problem and order parts. After that no parts arrived. At different times my service requests have been cancelled by Sears, marked as finished by Sears.

I only have one year of data under my belt. But it has been a very positive experience so far. Our dishwasher beeped and stopped working. It was very easy to put a claim in with American Home Shield. So, I appreciated that. Especially, I'm on maternity, so I have a young baby. My brain is only half working, because I have a baby crying and I haven't slept. I was thrilled that I was able to get on the website and quickly just put in the claim fast. The contractor came out the next day, which was fast, and fixed their dishwasher.

My hot water heater claim to American Home Shield went fine. I had to get it replaced. I felt fine that everything worked out great.

The hot water heater was shutting off and I had no hot water. I called AHS and submitted a claim. Then they called the plumber and the plumber sent me a message about when he was coming out. But I didn't get a text message from the home warranty company until o'clock in the evening when the tech had already been there and had gone. The plumber was clean, courteous, and thorough about what the problem might be. The first time, he fixed one problem but then the problem reoccurred and he had to come back. When he came the second time around, he changed thermocouple and that fixed the problem. Then I had no issues for another week or so when heater started doing it again. He came out and that was when he said then it's got to be the thermostat, not the coupler.

We had a washer problem, and there were some coins in the filter. American Home Shield said that that's not normal wear and tear. So they refused to cover it. They started offering to refund my deductible, but then all of a sudden, they couldn't follow through with it. I also had a dryer service request. The guy came out and he was supposed to order parts. He never ordered any parts, and AHS still charged me the $100 deductible for that. They didn't refund me that money. As far as I'm concerned, American Home Shield is a scam. I've talked to them several times. They've called and I've tried to get things done. Now, I'm done with them.

I love American Home Shield. The people from the latest company that they sent out, Derheimer, were racists. I refuse to have those people come back out to my home. They were here for a water problem. The man talked rudely to me like I wasn't even a human being. Finally, they did send a young guy from that company, and he came and he did a marvelous job. I had a sump pump that was 35 years old. It went down. It needed to be replaced. What the guy did was he took a part off a new pump and stuck it on there. A day after he left, it got to doing the same thing again. I called them and the owner said, "Oh, so I guess that's just like them pipes." I called American Home Shield and told them not to ever send those people back to my home.

My refrigerator wasn't staying cold. It's over 30 years old and AHS replaced a part recently. But it's the fourth time that they replaced parts for this refrigerator and it really needs to be replaced. Even if they have available parts, it's still not working and I don't understand why they won't let me replace this refrigerator.

I had a Freon leak in my air conditioning unit and American Home Shield had another company come out and fix it. The company charged me for the Freon, which AHS doesn't cover. I had to come out of pocket for 180. Overall, the claim experience was okay.

We had had the little checkup that AHS offers every season and there was an issue that air conditioner where it would come on but we didn't get any cool air. It turned out that the thermostat was shorting it out, so the tech swapped out the thermostat. He did quite a bit of back and forth trying to figure out what was wrong, and it was as simple as the thermostat. We had a much more modern thermostat than what we have now that he put in. But it doesn't matter. What good is the fancy schmancy if it doesn't work? As long as the air conditioner works, I'm fine.

My most recent claim with AHS was an issue with my toilet and everything went well with it. I had to get a follow-up visit, but on the follow-up, everything was taken care of.

My recent claim experience with AHS was positive. The tech was excellent and got the job done. I'm satisfied with AHS. I’ve had them for this house for the past three years and never had any problem.

I had a refrigerator claim with AHS and they sent five technicians and still, they couldn't repair it. Then they gave out the cash-out option but it was very far less than the original price. They never replaced or repaired the thing. Their technicians are frauds, too. Before we had a problem with our heating system and they didn't do that and we paid from our pocket to replace it. Their price is too high, as well. I am paying $100 monthly and the service fee is also $100. I could repair it if I'm not having the appliance repair warranty.

I highly recommend AHS. Their online service is simple enough and they always did a quick response back. I had a recent claim for my refrigerator and the techs who came out fixed it.

For my recent claim with AHS, the washing machine was not functioning. The tech who came out did a great job. But we have a problem with our washer because it's an older washer and that's part of the problem. They don't make parts for it anymore. So they're remanufactured and that's what we're having trouble with, they're not up to standards. But I like the timeliness of AHS and getting the issue resolved without a whole lot of muss and fuss.

They've come to fix my washing machine a couple of times. Recently, I had plumbing problems and one of the things, AHS didn't cover. I had to pay $385 out of my pocket. But they covered the other plumbing problem. There was also one time we had a bad experience and that was with the garage door opener. The person who came out wasn't too friendly. We never have it fixed. So we'll have to do that again later.

We had a plumbing company come out. We had a spigot that was not working. They fixed the issue and they were there in a timely manner. Everything's working like it's supposed to. We've been protected with American Home Shield for a while. But we ended up dropping them a long time ago for a little bit because we had an issue with one of the contractors. We didn't have a good experience and we were pretty skeptical about coming back with you guys. But we've been back for a while now and everything's been fine.

I don't see the value in American Home Shield. I'm considering canceling both my plans. I need to look at the coverage updates. I just received it earlier this week. We've had some worthwhile claims and the small fine print makes them unable to cover those things. So, I'm not seeing the value. Most recently, we had some drain problem stemming from the drain in our water room. And because our vent stack is on the roof and not on the horizontal surfaces of a home because we live in Florida, they were unable to have that snaked, which seems like a pretty minor thing to do. I don't know why the location of it is such a holdup for a one-story home.

With having AHS, I like the ease of use, their quick response, and not really having to worry about small issues. I had a plumbing blockage recently. I went online to American Home Shield and submitted a claim. It was straightforward. After the claim was submitted, I got a confirmation of what company was gonna be servicing it, and then the company called and set up the time and date. The techs came out and did their job.

Some of the vendors that American Home Shield sent out weren't really good. Some of them weren't ethical. But American Home Shield ended up sending somebody else so then it worked out. American Home Shield shouldn't start the clients over once they move. I had a condo and I had them for a couple of years with the condo, and then we bought our house. It's a whole entire new contract, which I understand there are different contracts for different addresses, but they should have some type of loyalty program for customers who remain with them even after a move.

I called American Home Shield because the exhaust vent over my stove wasn't working. The gentleman came out, took the exhaust vent all apart and then put it back together and said, “Ms. **, I'm gonna tell you. When you clean this, you gotta be careful with these filters, because what was wrong here, the one filter was pushed in and up just a little bit. That just was stopping the blades from moving. So there's really nothing wrong.”

American Home Shield did well. I was having an issue with the dryer. They sent someone to try to fix it. They said, “Your dryer is old. To fix it, it cost a lot of money. It's not worth it to fix it.” The guy was good, nice and he had good reviews. Home Shield sent me a direct deposit to my account to buy a new one. I've been with Home Shield for five years. Three years ago, I had a problem with the fridge. They took care of me but they sent the guy probably 10 times to my house. The guy tried to fix the fridge, and he changed four parts of the fridge. It probably cost a lot of money too to fix it. In the end, it didn't work. When I checked in Google, the company had bad reviews. Also, a year and a half ago, I had a problem with the sump pump for the basement. They sent me a guy who was rude. He smelled bad. He had bad reviews. So, Home Shield sends bad people. I don't like when they don't send a professional company.

Our experience with American Home Shield is always fabulous. They do the best job of taking care of us and I appreciate them so much. We're in the process of fixing my washing machine. We're just waiting for our part to come in. They're very professional, and I'm glad that I'm able to have this home warranty. Every time, I've always gotten Tri-County Appliance. They've taken care of my appliances each time. When I've had the air conditioner unit, they did a great job, too. Everything was right on time. We've been very pleased with AHS and we hope years from now to still continue using their company for our home work needs.

The burner was acting up on my stove. American Home Shield sent out a good contractor and it was handled. I had my stove replaced. It was the new version of what I had. So it was better. It was a free upgrade. So I had a positive experience. Out of the three years that I've had American Home Shield, that was the only positive experience I had with them. I've had some HVAC issues that were supposed to be covered and the contractors that they sent out were not good. In Baltimore, the compressor is on the roof most of the time. They sent out five different contractors and all of them said, "Well, no. We're not doing this." So I never got the issue fixed. When I had to escalate it, no one called me back. They said they were gonna do something where I could get an outside authorization. All of the HVAC and plumbing contractors that they sent out were bad.

My most recent service request with American Home Shield was good. The guy came in to fix a rusty bolt that was connected to the pipe, and there were some issues going on with the leak. So, he recommended upgrading. We had a leak prior. It wasn't more than a year or so when we had the same issue. Apparently, he said that particular type of bolt tends to get corroded. So, he recommended getting a plastic version of it because that one won't corrode like the metal one. He showed me the actual broken rusty piece. He said he would make recommendations to American Home Shield. They never called me back, so I'm not sure if that was followed up.

I had an issue happen on a Thursday. So I called American Home Shield on Friday and I had to wait until Monday. The professional they sent was great. He was very professional and informative. The only thing I disliked is that it couldn't be resolved on a Saturday. Overall, I receive really good quality service from American Home Shield. But the policy is expensive. A few years back, I called American Home Shield and I had to pay the fee. They sent me the plumber who only came and he wasn't trying to do what needed to be done or was looking for reasons not to do it. So, it didn't feel that great.