American Home Shield Reviews

Family A/C Services came out to do a tune up. They were very informative. AHS is better than an insurance company.

I'm happy with American Home Shield. They are the best in the industry. Signing up with them was very fast. They were very clear of what I was signing up for and I understood the plan that I was getting. I got the policy and know what to do if something happens, what are they gonna cover and what am I gonna cover as well. I put my payment method and it's been fine.

I am referring American Home Shield to relatives. It's been such a wonderful service to us, especially once with a very serious plumbing problem, and once with a very serious air conditioning problem. We're paying a monthly fee to end up with an outstanding service that would have cost us a great more than that monthly fee ever could. We are given a list of things that we can put on the policy to be serviced. We've had washing machines checked and a dishwasher serviced as well. There have been times we were dissatisfied, but when we called American Home Shield and expressed that, they made everything right.

I would recommend others get American Home Shield, especially if they have an older house like I do. My claim gets done but though not always in a timely manner. I called in a service for my refrigerator and the first time that they came, the technician said he needed to buy a water filter and that would fix the issue. The very next day, the refrigerator was leaking. I called back and another guy came. He was nice and figured out what the problem was. It wasn't the water filter. The water housing was busted so he had to order one.

I had my AC checked about a month ago. It was a free service through American Home Shield which went well. I had some renovations done to my garage and was asking them if I could add on more service for it. They said no and that I would have to get a new policy for that. Once my policy expires, then I can add my garage. But until then, I would need two policies, one for the house and one for the garage. I don't think that's fair.

I sent in a claim online for my garbage disposal and it was an easy process. Then somebody called me and scheduled an appointment. It was fast, efficient and pleasant. The repair took about 10 minutes. American Home Shield is a little expensive, but it's worth it. So far, it's been great. I'm glad we bought it.

I have a level of trust with American Home Shield. I haven't had any bad experiences with any of the contractors that have come. I made the assumption that American Home Shield was gonna send someone reputable. I sent in a claim for the microwave and the tech came out and looked at it. Based on his experience, he determined what was wrong and that was exactly what the problem was. He ordered the parts, and then came back about a week later when he had the part. He took the microwave down, did the repair, and put it back up. It's been working ever since. American Home Shield kept me from having to buy another $700 microwave. I have rather expensive appliances and tankless hot water heater and those things would be very expensive to replace. So it's worth it to me to spend 100 bucks or so a month. If something major happens, they got it. It gives me peace of mind.

Most of my experiences with American Home Shield were good. But there were some episodes where there were a lot of hiccups. There was something that was related to the electric service and I was told it would not be covered. I couldn't figure out why it was not covered because it seemed like it should be. The service person who came down the first day didn't do the thing right. Then they said they would come the next day. But he didn't come. Then he came on the third day. He did nothing major. I was expecting it to be smoother.

The recent claim that I had was good. But for the last three years, I've been having problems with my air conditioner in the summer. The contractors would say they fixed it but I still had the same problem bouncing back and forth. But the guys that came out here last month were pretty good and detailed on what they were doing. Overall, my experiences are good in submitting the claims. The American Home Shield reps have been all been good. The customer service is great.

When I have a claim, I put it on the website and then American Home Shield assigns a vendor. The vendor reaches out and schedules a good time and date if that works. Then they come out and pretty much troubleshoot whatever needs to be repaired. So far, so good. When I sent in a claim for one of my appliances, I received pretty good customer service and my experience with the contractor went well as well. It was straightforward.

I called American Home Shield and told them that I'd like someone to come out and check on my air conditioner and see if it needed any coolant or maintenance. They said, “Okay. Well, we got some information. The contractor will call you and set up an appointment.” The contractor that came out was very nice and I've used them before. When we bought the house 10 years ago, it was suggested that we get a home warranty and so far, it's been about even as far as what we're paying and the services that we received. I've been really satisfied with them.

I just switched over to American Home Shield and they would do the AC tune up for free as a welcome thing. I took advantage of that and the dude came out. Overall, I had a good experience with American Home Shield. The price is reasonable for the stuff that they offer.

American Home Shield sent me an email about their preventative maintenance. I had two different AC companies come to my house to do maintenance. One of them was Same Day Repair, and they were good. They told me that there was a part that needed to be replaced. The gentleman came and he went upstairs and brought me a part and told me that part needed to be replaced. So, then I thought he was gonna order the part. I did not know that the part was replaced right then and there. He told me, “This part needs to be created and we need to create a work order.” I said, “Okay.”

Submitting a claim was good for the most part. There was just one time that it wasn't as smooth as I wanted it to be. But half of it was not on the company itself. It was on the contractor that they contracted. When I had an issue with my garage door opener, I made an appointment and everything went well. The contractor showed up on a Friday and he didn't have the pieces that he needed, so he had to reschedule for next Friday.

I had my air conditioning checked out most recently and there was a part that needed to be replaced. The tech was honest with me and explained to me what was going. He was able to take care of it that same day and everything went smoothly.

A plumber came out for my kitchen sink. The drain was backed up so he had to snake it out. He also fixed my kids’ bathroom faucet. I was happy. But my experience with another claim was awful. The electrician fixed the problem quickly and saved me a lot of holes by going through my attic and getting the power reconnected in my bathroom. But my problem isn't with the electrician, Queen Electric. It's with American Home Shield. I have four holes still in my wall. I was trying to resolve this yesterday with American Home Shield but could not get a manager that speaks pure English to assist me. They are trying to give me a $525 cash payment versus sending someone out here to do the work. I do not want that.

During the tune up, the provider noticed that there was something else that needed to be fixed. I ended up filing a claim so the problem could be fixed and not cause additional damage to the unit. I prefer the online portal because I like to make things happen quickly. But on that particular day, their systems were down so the online portal couldn't help. The person on the phone could not help as well. There should be some SOP that American Home Shield's people are empowered to say yes to certain types of situations. Their provider told me the problem is covered by American Home Shield. But for four hours, no one could give me a decision because no one could say, "We'll tell the providers to go ahead and do it." Their preference was, "There's nothing we can do about it. They can leave then you can schedule for someone else to come out," which was ridiculous to me.

American Home Shield has always been great. I had to have my stove replaced one time. I also call them out every year to have my air checked and redone. I just had to have them replace the unit. It has the coils in it for the HVAC and they had to replace the motor on it. I recently did a claim for my washer and the experience was right to the moment.

My air conditioning wasn't cooling and All Hours Mechanical came out and assessed everything. The techs said I had a coil leak and they were gonna have to make modifications and change this and that because it was the old Freon. Then, American Home Shield said my part would be 400 some dollars and they were gonna pay up to $800. I was thinking that I was covered up to $5,000. I opted to not do the work and take the payout of the $800 that American Home Shield was gonna give me. I hired my own contractor and they're putting a brand-new unit in tomorrow. People should read every bit of small print. They should not go by what AHS tells you over the telephone because they don't match.

I shopped around for home warranties and I ended up buying one from American Home Shield online. They had favorable reviews and the prices were comparable. I would recommend but also encourage people to do their own research.

The reps were friendly when I called American Home Shield. They called me back and scheduled the service. Then, the technician called and it was flawless. He was friendly and professional. AHS charges more than other home warranty companies. But I would recommend them because they come out when they say they're going to. And they replaced the product. I haven't replaced anything super expensive, like an air conditioner but most home warranties patch the job until they just can't anymore.

Gibson Air Conditioning came to check the AC, which was a simple thing to do. It’s part of American Home Shield’s membership. They have a free service. Also, I like that every time I call, the customer service files the service right away. Last year I had a couple of claims where I was not happy. But I’m okay so far and I’m staying with AHS.

I had a home warranty and then it got sold to American Home Shield and it's been a year since I switched over. There was an issue with one of my toilets and I had a dryer vent cleaning done recently. I also had an AC tune-up and an issue with my AC at one point. I filed the service requests through AHS’ website and it’s manageable but not as good as the previous company’s. It seemed like the options to select your issues were a little limited. I remember having to pick something else for the toilet and then explaining it in comments. And it seems like they don't offer the same services that the previous company did before it was moved to American Home Shield. In my old contract with the previous company, one of the things that was available was window washing and that is no longer an option, it seems, under this new contract. Some other things that were available don't seem to be available in this new contract.

I submitted a claim for the AC regular tune-up and they were really fast. Fleshers Refrigeration called me right away and we were able to schedule an appointment within a few days. I love AHS.

AHS has been pretty good for me and my experience when submitting claims has been excellent. I do it through the portal and the website is very user-friendly. The contractors are very professional, neat, and clean and they clean up behind themselves. One claim was for my stove and they troubleshoot it with me on the phone. Then, when they couldn't figure it out, they dispatched a tech and he corrected the problem for me.

I tried to do the AC inspection last year but it was all booked. So, I ended up doing it this year. Same Day Air came out and it was fast. The guy was friendly. He went up to the roof and checked the AC. I needed a condenser replaced and he was able to call it in and get that approved. The deductible that I paid was just for them to come out, service the AC and check it out. So, I had to pay an extra deductible for them to replace the condenser. My parents referred me to get American Home Shield, which was why I got it. People should get it. I had an issue with a faucet recently and I put in another claim for that. The repair guy came out and fixed it. So, AHS is good to have. I shopped around and the price isn’t ridiculous. It is a good price per month.

I had the tech come out for the free inspection of the AC unit and he was professional. He showed me the issues and gave me recommendations on what I need to do. He couldn't do the inspection because the meter board was reading low. The coils need to get cleaned before he can do the inspection but he didn't try to clean the coils. I had to wait for the temperature to be at a certain level. It was cold outside so the coils couldn't be cleaned. You have to take out the pieces and then spray it. He said to call back and they should be able to send somebody to do that. But the temperature is getting better now. I wasn't sure if they would do it or not, so I never called back. As a first-time homebuyer, if you don't know what's going on in the house, getting a homeowner insurance probably is your best bet. Then, you can make a decision from there, if it's good for you or if it's not.

I called American Home Shield for my air conditioner that was clogged. The repairman I got was good. I was with American Home Shield then my prices went up, so I left them and went with a different company. But I had a bad experience with the company I went with so I went back to American Home Shield because they have number one rating. They're reliable with most things that are needed.

For my recent claim with AHS, the fridge was not working properly. The contractor was good. They came and did what they had to do. They had to order parts and I had to wait a little bit but it's been working fine since the repair.

A repairman came, checked my air conditioner, told me it wasn't working and to place a work order in. But it was working before he came, so I don't understand why I have to put a work order in. I ignored him. American Home Shield has people who come and check whatever you need. What I like the least is the deductible you have to keep paying then you still pay for other stuff. I even put a comment on one of the emails I got from them but didn't get a response back.

My experience with AHS has been good. I had maintenance for the AC. The techs were great. They were knowledgeable, polite and friendly. They also arrived on time.

I've used American Home Shield a couple of times for a few things. A couple of them worked out well. They repaired a refrigerator and replaced ceiling fans. The only thing that's been interesting with both of them is they recommended that I take a cash-out and go with newer stuff than a piece for piece replacement. I chose to do that with the ceiling fans because my wife wanted a different style than what was there.

The two times I called American Home Shield, they were great. They had a deal so I had somebody come in to check my HVAC. I have a loft apartment with very high ceiling, so I can't replace my filters. The gentleman was very nice and checked everything out. The second one was for a problem with my garbage disposal. A gentleman came and got it running. The technicians were wonderful. They came when they were supposed to, got things done, and left. They wouldn't accept a tip.

Their coverage is good and they're very quick to respond. I had a different home warranty service before AHS, but it closed down. AHS gave me an even better rate that had more coverage. It's affordable, too.

I received an email from American Home Shield for the seasonal free home air conditioning tune-up. I set up an appointment and Gibson Air Conditioning and Heating came out. The technician did a good job. However, I had a bad experience with the guy that did the appliances. They billed me 125 bucks and the guy came out for five minutes and didn't do anything, accusing us of breaking the machine. I had to call, complain and request for a refund. American Home Shield refunded me and told me it's a one-time deal. The service is a little bit expensive for not using it.

American Home Shield lets me know that it's time for my checkup for the air conditioning. They seem like a good company.

A repairman came to check out the air conditioning unit before the summer came. Thank God, nothing was needed to be done. I was very pleased with American Home Shield's customer service. They stayed with me and explained everything. I was leaving them and going with this other company, but American Home Shield gave me incentives to stay with them.

I had a defective thermostat and a contractor replaced it for me. They were prompt and had good communication. I like them. They also had cleaned my air conditioning unit on my first thing that I did through AHS. I did a plumbing claim, and that was great too. But the electrician that AHS sent for a different claim was a total waste of time, and I would never ever do business with him again. I didn't look up reviews for him and had I done that, I would not have agreed to have him come.

American Home Shield sends an email every spring saying it's time for a check, and if I wanna take advantage of it, I can. I set the appointment online and Elite Heating and Air Conditioning called to verify. They came the very next day which was awesome. They serviced my air conditioner before we start using it again. However, when I have had to call American Home Shield, it was frustrating. The hold time was long. Doing everything online is much better.

This is the WORST experience I have ever had with a home warranty company! I have pool issues they have not fixed and they don’t intend to fix. They charged me $125 to diagnose the problem and the company that came to my home to “diagnose” the problem did absolutely nothing but look at my pool equipment and say there is nothing wrong. He said I needed a plumber so they sent a plumber. The plumber came to see the problem and said, "It is a pool issue. You need a pool company." So, they keep telling me throwing the issue around avoiding fixing it. Meanwhile my pool equipment and pool plumbing needs attention.

American Home Shield as well as Piedmont Mechanical are good. The service company did the spring and fall tune-up, and they were very thorough. Everything was good. They found a shortage in a wire, and they fixed that.

American Home Shield notified me that they had an offer to tune up my air conditioner unit, and once I accepted the offer, they advised me as to who the contractor was going to be. The contractor told me that they had to clean out the coil, and they mentioned some potential future problems because of the age of my AC unit. Other than that, there was no problem. I haven't had any issues with American Home Shield. They're usually responsive.

American Home Shield offers one check of the heating system before winter and one check of the cooling system before it gets hot. You can schedule that any time you want and you get a reminder email that tells you not to forget to schedule your spring check of your system. As a part of the policy, there's no charge for these checks. I availed of the spring check and the techs came out to make sure everything was functioning properly. And all of that went well. One time, I requested AHS for service by phone and one time, I did it online. Both ways were easy. Their reps were also super friendly, helpful, and explained everything they were looking at.

To submit claims to American Home Shield, you can call in or do it online. It's easier to do it online to submit the ticket, and they assign a company within a few minutes and they'll call you within 24 hours. I've used AHS three times in the last two years that I've had it. My most recent claim was for HVAC repair. The people who came were a great contractor. They were very courteous, very friendly, and very professional. They showed up on time. They did the work and they were very detailed. I'm very happy. They fixed it that same day. It was so quick.

This company is horrible. They will refuse to replace items when needing replacement and find every reason to not live up to their warranty. They will not clean my coils, they had a vendor lie saying there were rats in the units, which there were none.

AHS is fairly reliable but their monthly fee is extremely expensive. There have been times when a contractor didn't even know that they had to be here. In the beginning, AHS used to close the loop between me and the contractor that was coming out. They could improve on following up with their contractor. There was also another scenario where they wanted me to pay, and I had to take it all the way to the top. When I pay for a service, I need the contractor to come out and to do what they can within the dollar amount that I paid for. If I pay $100 to AHS and the contractor comes out to do something and tells me they need another $60, that can never happen. That has happened twice. The contractor pushed back and it was round and round with the contractor and AHS. Finally, AHS figured out a way to pay to the contractor.

We called to have our garage electric to be serviced. It took two months before the first person came out; said he couldn't do the work because he didn't know what to do. Two months later (after several calls) another person came out to my house unannounced & said it was our fault we didn't know he was coming. Now to our septic tank. We called & requested that it be pumped. Two different people were sent out, both in pickup trucks, saying they were each told that we requested our tank to be snaked instead of pumped.

They do not honor their agreement. I have several outlets that remain broken after I paid the $100 service fee. I paid for the platinum plan, the contract says they would pay for $250 worth of modifications, they are saying only if it is modifications by their technician. That makes no sense. It is a complete scam.

AHS is pretty good, though it's not is as good as it used to be. I had the policy for other residences years ago, and they had better screening of their service providers. They were also much more accommodating in what they covered and more amenable to replacing something rather than continue to put Band-Aids on it. For example, for an air conditioning unit that was clearly beyond repair, they only wanted to repair the unit as opposed to replace it. I'm not satisfied with their options for replacement, so I get a cash-out from them then have to pay the difference on my own. But in the past, they were much more generous with the replacement options.

American Home Shield offers free AC maintenance checkup and Austin Heating and Air came out to do it. The technician was thorough and explained everything he was doing. The coverage is good but American Home Shield takes a long time to take care of the customer as far as paying them out if something's not fixable. It's a headache. I'm still dealing with one since August of last year. I have a refrigerator that's not making ice and three contractors have been out to the house 20 times. This last contractor determined that it's not fixable.

The HVAC system had worn out and the outside unit had holes in it. I made a claim with AHS and the techs they sent out replaced the whole system. They were outstanding fellas to work with. They were very professional and timely. Then recently, they had to come out and do the tune-up. They checked the air conditioning units and everything's good to go. When I have a claim, I usually call it in and the process is easy. They give me the contractor's phone number, the location, and the gentleman who is going to be coming. I would others to get AHS. It's very quick to get things fixed with them.

I have one of those tanks over the top for expansion and when my water heater went out and it was replaced, American Home Shield would not pay for the expansion. So I ended up spending $1,000 so I could get my water heater done. Since all that was there in the beginning, I didn't understand why it wasn't all covered in the beginning. They were calling it a modification. I said a modification to me is when you have to do something different than what the process is. I said they didn't have to do anything different because that was something that was already there. That's the only issue I've had where I wasn't satisfied.

I almost didn't renew with American Home Shield because of the previous experience that I had with a Sears technician who came out and didn't fix the refrigerator and ordered a part. I didn't have a refrigerator working for four weeks because of that person. It was a disaster and the technician was rude. It was a very uncomfortable experience. AHS didn't help me. They kept saying the part had to be ordered. By the time it finally arrived, I realized I couldn't go without a refrigerator any longer. So we bought a new one. But when the thermostat went, I renewed with AHS. The technician the second time was very good, thorough, and did a good job. I'm glad that it was fixed. AHS used to be part of the National Association of Women Business Owners, which was why I signed up. But they recently dropped AHS and went with somebody else so there must have been a reason. Other people must have had challenges and left also.

I used to be with 2-10 home warranty and they were horrible. I like American Home Shield a lot better. I got a schedule through them, and the service company came out and did our annual inspection on our air conditioner before the heat started up. It went good, and they didn't find any problems.

I had somebody through American Home Shield come out and do the air conditioner check. I did the request online. The website is very user-friendly. They texted me and sent me a confirmation email that somebody would be in touch within 24 hours, which they were. The techs were very forthcoming with when they were arriving and when they got here. Smart Choice was phenomenal. They were 100% better than the previous contractor, Crispy Air, that AHS used to send out. Overall, I'm happy with AHS. It's a fabulous insurance policy for things that can go wrong and it has a level of protection that everybody needs.

A contractor came out to service my furnace that was making a weird noise. However, I didn't have any service from them because I have an oil furnace and they don't service oil furnaces. They canceled and put the work order back into the system. A repairman from Paragon came out. He seemed knowledgeable about oil furnaces and told me he had to order a part which took a little while. When the part came, he came out and changed it. But after Paragon came out and touched the furnace, it started shutting off randomly. I'd have to manually reset the furnace. He said that it was something and he fixed that supposedly. But it was still not fixed so they came back out again and said that it was something. He's been out four times to try to fix it and we're finally not having any issues with it now.

American Home Shield is very quick in replying and finding the proper people to do the job. The last claim we had was a dishwasher that was stuck on the cycle. A technician came out and did the troubleshooting. I had to help him. He was able to figure out there was a new part needed so he ordered it. He came back after a week and installed it. The dishwasher was going to the cycle, but it was not coming to the end like it was supposed to. I called back and put another complaint. He came back and changed the control board. He stayed a little bit longer and did troubleshooting.

I had maintenance service done on my AC and other than the tech trying to sell me on a new AC when I don't need one, he did a good job. I do maintenance every year and the last couple of reps did not do the upsell. But the contractors have always done a great job. My AC was completely rebuilt when I bought the house and it took a couple of weeks because the techs were waiting on a compressor. But as soon as they got the parts, they were there the next day. I paid a couple of thousand dollars because it's an old AC and the amount they allow for the refrigerant doesn't cover the old R-130 for it. My experience with American Home Shield has been good. The coverage is great. It covered everything I needed it to cover. The call center is horrible but it's okay.

I have two rooms where the light was flipping and Comfort Experts came in last month and fixed it. But they told me there was nothing wrong with the electricity. I just have to replace the fixture of the light. I had the LED lights in there but the tech told me that whatever was connected to the electricity burned out. So I had to replace the whole lamp and put a new one in there. He said if I change it and it keeps doing the same thing, to reach out to them again.

My experience with American Home Shield is normally good. It’s just sometimes they give you companies that are small that aren't as professional and thorough at work. I had somebody go out and do my AC tune-up. Paying through AHS, I get it once or twice yearly. They sent a guy and my wife said he looked about 80. He went out to my backyard and looked at the AC for about five minutes and then said everything was fine and never went up to the attic, which for tune-ups, they're supposed to go up there. A couple of days later, my AC was not working at all. I had to go outside of American Home Shield and because it was hot, I called Allbritten Plumbing and AC place and paid about $785 to get it fixed. Another thing is that I pay an extra 25 bucks a month for the electronic protection and I tried to put in a report for a laptop that wasn't working correctly and it was damaged. AHS told me it wasn't covered so, I had to buy a new one.

We didn't think our HVAC unit was working correctly, so we had somebody come do the yearly check-up through American Home Shield. He said that everything was fine and it continued to have more problems. So, we put in a second claim. The same person came the second time, and my compressor was what was wrong and he replaced it. The only critique that I got from my wife is that he was not in a super big hurry. He had his own speed that he was moving in. He was polite, nice, and he didn't have any reason to think that he wasn't working or doing a good job. He just moved in a different speed than the rest of the world did.

Everything broke down at one time a year after I got AHS. It started with the refrigerator and it went to my oven and then went to my washer and my dryer. I have to pay $125 before they come out here so I was paying that one after the other. But after all, I think I came out on top and I thank God for AHS. When they tell you they're gonna come, they may not always come but I try to be understanding. One time, I got a little irritated with them, but I still held on and I kept calling till somebody came. Most of the time, they are pretty much on the time that they tell you they're gonna come, though.

I took advantage of getting our HVAC tune up and clean up for changing of the season and it went very well. Eagle Heating & Cooling came out and it took about half an hour.

When I initially called to find out some information, the young lady who helped me was knowledgeable. She helped me through the process as far as what I needed and what I wanted to get covered. She told me that if I wanna add stuff on later, I can do that. I used them when I got an email about my annual service so I went ahead and did the annual check-up. I logged onto my account and I submitted the request. The company, Air Patrol, called me to schedule an appointment and they came out and checked around the house for the AC unit. The tech did what he had to do and made some recommendations as far as us getting a little fence to close off the AC unit just in case our puppy goes over there and messes with something.

The claim process was smooth. I went on the website and scheduled a service for my dryer. Within minutes, I had a schedule of a service provider that was gonna come out here and take care of it for me. I was promised a window of 8:00 to 12:00 and the tech showed up at 8:05. He asked for a description of the problem and I told him what was up. It took him maybe 10 minutes to figure out what it was and a little longer than that to repair it. He had everything he needed right with him and he was out the door by 8:45. Everything's fine now. I've already done two loads of laundry. It's been two months since I got signed up with AHS and everything I'm having them out here for has been fixed right quick and done well. I'd recommend them to friends.

A-US Air Conditioning of Texas came out for an AC check. The tech, Corey, noticed that it seemed like my unit was running a little bit louder than normal. He said it looked like the compressor was about to go out because the voltage was at a 15-point-something when it should be running at a nine-point-something. I did another claim and he ordered the part. He said they would contact me as soon as the part comes in. He came back out a day or two later and switched the compressor. He explained everything to me and showed me the piece he swapped out. I noticed that the AC isn't as loud as it was. I haven't had any issues with AHS except for a dishwasher claim that I called in a few months back. It took a while for the part to get in and it took a little while to get that one scheduled because every time they were trying to do it, I didn't have anyone to get over here. It was just an issue with scheduling.

I had a service contract that lasted over two and a half months. The contractor who American Home Shield used said that they had to order the part and it was gonna be five to seven days. Five to seven days turned out to almost two months and at the two-month window, I was complaining with American Home Shield. They kept calling the people and asking them. They turned around and in five to seven days, that part came in. On the initial order, they claimed that the manufacturer didn't give them any timetable. They assumed that they had to build it. They could have told me that. If I needed to rent a refrigerator, I would rent one. But if they don't tell me anything, I wouldn't know what to do. They need to communicate. It was frustrating and it made me wanna switch companies. I have two houses and American Home Shield is better than the other company but that frustration made me say, "Well, are you?"

I used AHS for a tune-up on the AC and switching out locks. It was good.

American Home Shield’s service is fine, it's the farming out to different entities, and sometimes you have problems with those entities. I had a washing machine go out and it took several weeks. The way they do their business is they come out and look at it, order the parts, get the parts to the house, and have a technician come back out. My washing machine was two visits, but it couldn't be repaired. There were a few weeks I was without a washing machine, and I have three kids, so that was a problem. But I got a gift card for Lowe's to go buy another one. I got a new $3,000 washing machine for 100 bucks.

I had to change the locks in my house. I reached out to AHS and the day after, the rep had already found a third party to come to the house and change the locks. She sent all the information over and SmartLock Nevada came out. It was really nice and quick. They set everything up.

American Home Shield is great to have. The staff there are very responsive. They sent somebody out for a roof repair and that claim worked out well. For the AC claim to get the units inspected, I got three units and was informed by the guy that I have to put a claim in per unit which I don't agree with. If I have to pay $125 per unit to get it inspected, that's a bit much. He replaced a capacitor and I also paid them for that.

I had an issue on the hot water heater so I filed a claim over the phone. It took two weeks to diagnose and fix it and then the problem still existed. They put a part in but found out that they should've put another part in. I had to wait another two weeks for the problem to finally be resolved. But they were real professional and nice.

I had an ice maker that was messing up and a washer that had a problem. I filed claims online and AHS responded quick. They had to order parts on almost everything right away and then when they got the parts in, they ended up having to replace it because the parts wouldn't release. They replaced the unit and it's all been done. AHS did a great job and took care of everything.

I requested for a dishwasher repair for my most recent claim and it was easy to submit but I've been having issues getting someone to come see the dishwasher. I submitted it on April 22nd and no one's seen it yet. I called yesterday and AHS is supposed to be sending a different company. The contractors have all been very helpful and friendly but right now, I'm not sure that the service is worth it.

American Home Shield is very responsive. When I logged on to the website, it said it was time for my air conditioning to be tuned up free of charge. They set it up with this company to come out. The company was supposed to be at a certain time, but I had to call and ask them when were they coming. They ended up showing up at 6 o'clock. The guy said, "I can also put a damper on this area that goes to this one room if you want." I said, "Can you go ahead and order that and call me back?" But he never called me back to do the extra work that I was gonna pay him to do.

I scheduled a tune-up that American Home Shield promoted but the experience was not pleasant. When the guy come in, he said there was something wrong with the air and wanted to fix it. I called American Home Shield and they told me this company was not on the list even though I booked the service through them and they sent the company. I called them back but they never followed up. They don't care about the customers. It cost me $225. Also, the lady from the heating company told me that I needed to give them a good review. I give good reviews when the review is earned.

American Home Shield needs to get better people that they contract with to do the repairs. They like to put band-aids to fix issues, but it's gonna go wrong again in two or three months. If I'm paying all this money and something happens and my compressor goes, then they should replace it. If I pay $100 when they come out, it'd be nice if they fix it right, but they don't. Last year, we had somebody come out four times. American Home Shield is like an insurance company. They take your money but when it's time to pay when, they wanna fight you to pay. Some of the people they do business with are the bottom of the barrel.

I called up AHS and set up a preventative screening with one of the agents. It was fairly easy. United Air Temp came out and cleaned out the unit because it was full of dust and dirt. Also, they did some extra service that I had to pay out of pocket for. The person that came out was excellent. He walked us through and gave us information prior to just doing it. The coverage has been good to me and AHS does a good job. There was a time that they set up a contractor that we wanted to set us up two weeks in advance. It was not within their policy so they had to reschedule another company and that was good.

With AHS, it's easy to get somebody out here in a timely manner. I had the maintenance come out for my heating and air and the contractor was great. I had no hassle on my first experience with them.

The vendors that American Home Shield uses the majority of the time are substandard contractors. They don't show up on time, they cancel appointments, and they're always trying to make extra money. One time, the vendor was late and never called anyone and then, tried to come back and say that the Freon won't be covered in the policy. They tried to charge me $130 per pound and it needed about 12 pounds worth of Freon. The whole thing was a nightmare and it took me a week on the phone with American Home Shield. A supervisor had to get involved. Another one was a garage opener and the contractor said it wasn't covered under the policy. Again, I had to get a supervisor involved and we got an independent third party out and they verified that it was covered. I'm a landlord and I have several policies. I pay thousands every year for these warranties but doesn't seem to matter with American Home Shield. They don't seem to have any respect for customers.

Our water heater wasn't giving hot water and we called American Home Shield. The tech came out and he looked like he knew what he was doing, so we were fine. Then, we had the one that installed our water heater and the one that just came out. We were very happy with them, but we're still continuously having problems with the unit. We're not getting the full force of the water and it doesn't heat up so they have to replace the whole heater. We called back and we had to pay $100 out again for them to come back out because they said that 30 days already passed. Also, the company that we went through is telling us that we have to pay them $800 for them to install the replacement and that's what the delay is right now for us.

American Home Shield agreed to replace my water heater because of internal leakage but wants to charge me $1,108 to reconnect the water, gas, and exhaust lines. They are calling these connections modifications. I have spoken to several ** women from AHS who were incredibly hard to understand and they kept saying the same thing about these lines being modifications. Avoid this company.

American Home Shield is effective and the contractor for the AC maintenance was perfect. The service is expensive though.

The AC company did a good job. They were on time coming out for the free service and ended up having to do other work. The unit had a freon leak and I had to pay an additional 125 for them to do that particular service. American Home Shield is a very reliable company. You get what you pay for. It's convenient if you're not too handy. I no longer have them but it wasn't about their service at all. It was about spending 80 bucks a month for something I barely use.

It's easy submitting claims to American Home Shield through the internet. I get the time and the name of who's coming out and the phone number. A-US Air Conditioning of Texas was very good. They had to come out a couple times because my air conditioner wasn't blowing cold air, and they needed to add Freon one time. Then the second time, they had to unclog the overflow line. AHS is a good service.

American Home Shield sent Smart Lock to change the locks. We were really impressed with that. We thought the tech would be here for a while. He was here in and out and had everything taken care of in like 10 minutes. Also, the customer service reps at AHS have been really good about trying to help us. The only thing is it’s taking so long to order parts for our stove. I talked to a rep yesterday, and she said she still doesn’t have an ETA for when the part is gonna be here. We've been over a month without stove. That's not really their fault because they're trying to get it. They're trying to get us a new motherboard. It's just they don't make the parts for the stove anymore.

I was able to sign up with American Home Shield online, download everything I needed and print it out right then. I was very satisfied.

Air Patrol came for a tune-up on the AC unit. They were very good people. I liked their knowledge and attitude. There was no upsell pressuring to buy something I didn't need. I've had them out twice. I said, "I don't want anybody else." American Home Shield said, "Okay."

I had some issues with my air conditioner. It started last year. The first company came several times to try to find leaks. I've also had companies come and do yearly maintenance. The one that was most recently done was good because they also found another leak. The tech went out to the truck, got the stuff, came back and fixed it. The previous company was out there four times trying to fix it. I felt great that the last company was able to find another leak that the other company didn't find. However, it's very hard to communicate with American Home Shield because their customer service people are not in the US. There's a language barrier when I try to call and make a claim.

One claim with American Home Shield was disastrous, and the second one was excellent. I hope that the excellent one would be the benchmark for future calls. The tech did a great job. The plumber before that was unreliable and unprofessional. I put in a complaint on them. There was another long complaint right before mine with the Better Business Bureau, where they worked on the house and left things loose and leaking. It was probably a very good thing that they did not do the work on this. But Fletcher Refrigeration, great job. They came out to service the air conditioner. It gets to be 120 around here. They found a wire going to the thermostat from the roof that was cracked and where the wire was showing. So, he replaced that. He did the same day as he serviced the refrigeration. I was very happy because it's air conditioning time right now.

We had an AC checkup through American Home Shield. We're going into the next season so we contacted them. The person who came checked everything and then they ran a wet vac to suck out the thing. It was really interesting because the day before he was gonna come out, our flood sensors went off. There was water there, and I was like, “Oh, my gosh! There's a guy coming out tomorrow.” It was actually our fault because the previous guy told us we were supposed to run the wet vac once a month, and we didn't. So, six months went by and it was clogged up. But it happened just in time and everything worked out.

It takes a little while to get things done with American Home Shield but for the most part, I'm satisfied. I have a dishwasher claim right now, and they're replacing it. Sometimes, paperwork doesn't go through like it should, which delays things. Sometimes, that comes through the contractor themselves or the people that are under their warranty service. So, it's not necessarily AHS, it's the people they're working with. But for the most part, it's a good company. The technicians they send out are good. When they have the parts, they put the things together. One time, I had to get my garbage disposal replaced. I love that the guy had the part and he just put it up and knocked it out and I really appreciated that.

They've done the HVAC tune-up every year and we always had a fine time. They scheduled well and showed up on time. Everyone was very friendly.

I got an email reminder from American Home Shield and I reached out just to get the tune-up for the house and then they discovered an issue once the techs arrived. When I called, I was given the actual company name as well as the tech's name prior to them arriving. Same Day Air Repair was the best service I've had from an AC tech company going through American Home Shield. They were super knowledgeable, professional, quick with what they did, and they weren't trying to upsell everything since they knew I was going through a warranty service. We had the capacitor issues and the showed us pictures of them testing the electric to show that they weren't correct. They swapped out the issue. Our unit has been fantastic since. Overall, American Home Shield is extremely easy to use and they're receptive when you have feedback or there are any questions that you need.

I've been with AHS for seven years now and my experience with them has been positive about 70% of the time. AC Wizards came out recently for an AC claim and they did a good job.

With having American Home Shield, it's nice to know I'm never gonna have to pay more than my copay for the repairs. The claim process is okay. Sometimes the lines are busy, but sometimes, they're not. The latest time I did a claim was for a washing machine repair. They contracted it out to Sears and they did a lovely job. My washing machine works great now. The techs were great. They got everything done and they cleaned up some coins in the bottom that who knew how they got there.

American Home Shield is great. I would definitely recommend them to friends, family members, anybody that's really looking for a good warranty for their home.

So far, American Home Shield has been fantastic. I had to use the service three times. I had a free check on my AC unit, I had a garbage disposal repair, and a pool repair. As far as submitting claims, I log in and do it online. Their website is user-friendly. I like it. The techs came, they did what they were supposed to do, and they were very professional.

Family AC Service Solutions came out and they did the maintenance on our air conditioner. They did a good job. They cleaned it out. They vacuumed and they sprayed some stuff in the thing to make it smell. We've also had to have techs come out for our washing machine. They took down the model. We told them what the problem was and they ordered the part. They came back. It was still leaking, so I called them back. They sent somebody out again. He looked, and he said, “It needs a new hose.” They ordered new hoses and it's not leaking now. But I had to pay for that one service call. For the service call, it's a little bit expensive because I also pay a monthly fee for them. I have to pay for the service call on top of that, which, is too much.

I received an email from American Home Shield that they were offering a check-up on my air conditioning system just to make sure everything was working properly. So, I called American Home Shield to have them do that, which I think is great idea. Everybody should have their air conditioning checked before things go bad. My system is new and Gibson's Air Conditioning & Heating was the company that works with them for the maintenance program.

We have used the service several times and it's worth it.

American Home Shield is a very smart investment and it will give you a certain amount of guarantee that they're going to correct things that are gonna occur over the time that you're on your own. I had spring maintenance done on my air conditioning unit. It was very easy to submit the claim with AHS. I was notified that the contractors were assigned. I was then notified that the technician would arrive at a specific time, and the technician contacted me 30 minutes prior to his arrival to let me know he would be there. He had been to my property before. So he was familiar with my air conditioning set up and I was comfortable with that particular service assignment that was given to us. He checked the air conditioning handler up in the attic, went outside and checked the AC unit, and also checked for the heater to make sure it operated correctly. He said everything looked like it was in order.

We had our air conditioner cleaned up through American Home Shield. They sent me an email and I responded to it. They sent me an email and a text to tell me who was coming. Fast Response came and they did a good job. They tuned up our air conditioner and looked at our connections between the air conditioner and other things like the furnace and other stuff in our house. Overall, the service is good. They're very timely and quick to respond. We had some issues with our furnace, and that took a long time. So, it was surprising. It seemed like it was couple of weeks before we had somebody out, but that was because they were ordering equipment. Other than that, everything has gone well.

They came out and checked the AC unit. The technician did a fantastic job. He said a lot of things and was very informative.

Dudley's Heating and Air Conditioning came out and did my spring maintenance on the AC unit. But we were having problems with the outdoor unit. It wasn't shutting off. It was constantly running. They fixed that for me too. Our dishwasher also went bad. AHS sent a fellow out to try to fix it but he couldn't get it fixed. So they paid for the dishwasher.

There was a free service with American Home Shield for an AC checkup. When the contractor serviced the unit, they found that something was wrong with the compressor so they had to replace it. I like their attention to detail and them following up and making sure everything was done correctly. If not, they were able to resolve it within 48 hours. I also like the fact that it's not a lot of out of pocket. It's 125 bucks. That is a saving grace especially when you start talking about appliances that are $3,000.

I called American Home Shield last time because my AC was not cooling my house effectively. The tech had to clean our outside unit and flush out the system. He has to come back because I haven't called him to clean the actual AC motor in the garage unit. When a guy came out and fixed my washer, he did a great job. The techs were great.

The most recent claim was one that American Home Shield initiated. It was an AC maintenance ticket. They initiated that, to try and keep me as a subscriber. The contractor did their maintenance. They serviced the outside. They ran water on the condenser unit, could tell it hasn't been cleaned in a while, ran his checks on the thing upstairs. The time before that was on the stove. It was a year and a half ago. We were never able to secure the parts for it. And they had to just buy us out. They sent us $1,200 so we could buy a replacement. It wasn't enough money to replace it, so we had to take other measures.

My experience with AHS has been very good. I used it to rekey the locks. The tech who came out was friendly and responsive. The claim process at AHS was really good. When I called in, they were very responsive. The system seemed to be set up efficiently. We didn't feel like we were gonna get the runaround.

I had a recent claim with AHS for my dishwasher. The techs came out and adjusted the float deal thing and replaced the float and reset the heating element. Everything's fine now. I also had a claim for the hot water tank and we had to wait four days before we got another one. They had to wait for the approval. The only thing I didn't like was I didn't get to pick my hot water tank. The company also charged an extra 100 odd dollars for a plastic piece. If they had put the original one back in there, I would not have had to pay that extra money out of pocket.

A technician came out and did a pre-season checkup on both of my areas. The guy seemed knowledgeable and I asked him a couple of questions about what he thought about other ideas of bringing down the power usage on the AC.

I had the AC checked before summer. The techs didn't try to feed me a lot of crap. They didn't try to sell me stuff I don't need. They just did what they gotta do and made a couple of suggestions. The techs that AHS has sent have been professional and courteous.

I've been with AHS for a while. It's convenient and easy to make a claim. I had a leak in one of my bathrooms recently. SDL Plumbing came out and they did everything that I asked them to do. They fixed everything that I needed to have fixed. Everything is good now.

I called American Home Shield to have my vent fixed because it keeps dropping out of the ceiling. I had this Asian lady I could not half understand what the heck she was saying. She said I was gonna have to pay $150 to get someone to my house. I told her, "Forget it and I'll do it myself." So, I got up there myself with a piece of tape. I wasn't happy with my experience. I won't recommend the company.

I sent in my first claim with American Home Shield for a re-key of the house when we first bought it. The key guy who showed up was very knowledgeable. He was very upfront and honest about some of the things that would cost extra, and I respect that. He said he could still do it, but if I wanted this done, I had to add another 60 bucks. That was fine with me. I have seven locking doors and a lot of French doors on the back side of the house. So, it was no problem. He took care of all that. The key guy didn't reset the keypad one, but he did the lock inside of it, which was a little extra because it was a little tricky.

I had a very difficult time when American Home Shield denied me a claim when I had to replace an oven because I went ahead and did it after waiting for so long. But other times that I used them, they've been very good. The other thing is with their call center. It’s very, very difficult because every process is, “Oh, we're escalating it. We're escalating it.” Then that'll be another five days and you call back in another five days, and they say, “No. Okay. Now it's gonna get escalated,” and that's another five days. So all the processes end up going on for a very long time. It was very frustrating to deal with them.

I filed a service request for the AC tune-up. I contacted American Home Shield through the app and I didn't like it. It was not in detail about the service that was rendered. They just indicated to me that they gave me a checklist of what will be done. But when I looked at the service, it said that they were clean or replace the filter. That was not done. So it was misleading. But the contractor was very nice and thorough.

I used American Home Shield back in the winter when I wanted my heating service tune-up. The provider that they used was horrible. He said he was gonna call me back but never did. He was also talking too fast. The other 2 instances that I used American Home Shield, they used different companies that were excellent. One was for a leaking toilet and the other was for my air conditioning unit that wasn't cooling. They came right away. The one with the air conditioning was the best because of their communication. They found I needed something that was causing my air not to work and they took care of it right away.

A contractor conducted a free AC tune-up that American Home Shield had offered so that the ACs last longer and they don't have to replace them. The scheduling process was confusing. I did it online and got an email saying when it was gonna happen. I wasn't available then so I called. Someone representing the company told me that they hadn't talked to American Home Shield, that they just booked the appointment without talking to them. They told me they'd get back to me on the scheduling.

The locksmith came out to rekey six of my deadbolts on my house. She was knowledgeable and able to answer a few of my questions that I had. She was in and out within 30 minutes. I told her that I recently just purchased the house. The key would get stuck or wouldn't turn the lock. When she rekeyed it, she added a little oil to it to make it work perfectly. So they open easy now. Overall, American Home Shield is a good service to have as backup because they cover different areas.

I submitted a claim when I needed to get some work done on my refrigerator and American Home Shield immediately sent it to a vendor. American Home Shield has a large variety of technicians and it's all local. I've had them anywhere from a married couple deal with my air conditioning to a gentleman with a heavy European accent. They were all professional.

I've had two claims with AHS, one for the AC and another for plumbing. The technicians were simple to talk to and respectful.

American Home Shield is easy to use and I get quick service. Clovis Heating and Cooling recently did an annual check-up on the air conditioning unit. They did their work in a speedy process. The technician had an older member with him who he kept degrading but other than that, it was fine.

The claims process was a little bit slow, but it was expected for the job that I had to have done. I had to have a water heater replaced. The tech had to update the installation to meet the codes. So it took a little bit longer than expected. But overall, I was very satisfied with the job. The tech was very efficient. He kept a well-kept work area and he was very friendly and very efficient in the work he did. I was unhappy with the price but it's been so many years since I've dealt with water heaters that I wasn't surprised.

Home Shield sends me something for HVAC, making sure the HVAC is functioning properly. Their contractors are good. I only have one weird experience with my washer and dryer. When I called about the washer and dryer, the guy was rude and he said, “It’s water in it and you have to get the water out.” I told him that I couldn't lift it. So that was not helpful at all.

American Home Shield offered a check-up service on the air conditioning system. CamAire had been here in previous years for American Home Shield so I was happy when I saw the same guy. I also had a water heater replaced and those two guys that worked on it were highly qualified. It was just the response time from American Home Shield but other than that, it works and I'm happy. My air conditioning and heating system is over 15 years old. If you price the cost of a new air conditioning and heating system, which is significantly less if you go through American Home Shield, I can pay them for quite a few years before I equal the cost of a new system. When my system finally falls apart, I'll be saving money by having been with American Home Shield.

American Home Shield sent me a solicitation to service our air conditioning unit for the season. For a $100 fee, they would send service personnel to check out the air conditioner and they listed all the different steps that they would take during the service appointment. Within 24 hours, they sent me an email telling me the name of the company that would be the ones that would be servicing it. Then I got a call from the service provider and they scheduled to come out almost immediately. That was very timely. The price was fair and I got my money's worth. I would certainly be willing to continue working with American Home Shield in the future.

Absolutely do not recommend this company. They will not fix your appliances. I spent 4 months getting the ridiculous run around from the company about my refrigerator. I spent Labor Day, Halloween, Thanksgiving, Christmas and New Years without a refrigerator and when I finally threw my hands up and went and bought one they told me that it was my fault because I cancelled the appointment on Jan 2. No apology, they will never replace anything. They will replace minor parts and that’s all. And you always have to wait at least 1-2 weeks to get a technician to your home. They literally scammed me out of my money every month.

I took advantage of American Home Shield's home rekeying. It was efficient. I did the request over their application. It was easy enough. The tech was pleasant and professional.

I called American Home Shield to request the free tune-up that they offer but in the meantime, the equipment stopped working. So, I called them to ask them for someone to be here to do both things. American Home Shield told me that it was not possible to do the free tune-up and the checking of something that already failed. I said, “Okay. So, just send me one technician because the AC is not working.” The tech was very professional. He was checking everything. He asked me what happened. I explained exactly the same as I did to American Home Shield, and he started checking up and down and outside.

I have some wonderful experiences with American Home Shield. They're a great company.

Every time I called American Home Shield, they took care of whatever I had a problem with. I had a claim on a water heater. They replaced it. They always inspect my AC unit, too.

My AC wasn't working. I reached out to American Home Shield by phone, and my customer service experience was great. It took longer to get everything done because the repair guys came in a week, and they had to order parts and come back.

I was thinking about letting AHS go this year because I didn't like the way they wanted me to pay for a technician to come out. My most recent claim was for my heater. The technicians were fine but there was some part that I have to pay out of pocket for, which I didn't have at the time. But I had to pay it anyway because it affected my air conditioner. I had to pay 100 plus another 300.

We couldn't get the self-cleaning oven to work so a tech from Crispy Air & Heating came out and checked it out. He did something but it still didn't work right and they sent him out again. I called him and he said he didn't have to come out and he never came back. I called AHS and said he has to come back. I called him directly and he said it's a non-warranty part so there was no sense even doing it. That's where I left it. The tech was nice enough but he should have got back to me before. He didn't really do much the first time he was there. Also, when the contractors come out, sometimes they're trying to sell you a little bit on things. But I'm happy with AHS. They have been on top of it and the contractors have always contacted us at a reasonable time.

We've been paying AHS for four years and yet they barely cover anything. We had to get the compressor replaced for our air conditioner and they only wanted to pay 2,000 and offered a 30-day warranty and we would have to pay the rest. We've paid enough money to where we should not have to come out of our pocket with anything. Also, the contractors that they send out are always trying to sell us something. We've had a contractor come out and look at our air conditioner and told us we needed to replace the whole system. We called another contractor out to take a look and all they needed to do was flip a switch. We called Home Shield and told them the people that they are sending out to us don't work for us. AHS is a waste of our money and I'm thinking about canceling.

I did my air conditioner service for the summertime and the guy from May's Air Condition was very professional and courteous. He did a great job checking everything out and explaining. But I don't ever wanna use Mike's Heating and Air again. They told me a storm hit the motor on my HVAC and knocked it out. They said that over the phone without even looking at it. So American Home Shield didn't cover it because they said that was the force of nature and they don't cover that. We had a storm that night but they can't tell me it was a force of nature. I said it just burned out and they couldn't tell me otherwise it was. So I said I want a second opinion. So, AHS sent out May's Air Condition and the guy troubleshooted it. He said there was no way in the world you could say this was a force of nature, like the lightning hit it. They just assumed that. So AHS covered it after that. But I shouldn't have had to go through that.

I have a separate septic system and American Home Shield worked with me to get that replaced. The contractor changed it out within the same day but the pump had to be ordered so I had been for about a week without it. Then it took another week for the pump to come in because it wasn’t in stock. And because we're on a separate well system and septic system, I had to get my septic tank pumped again. And American Home Shield did not pay for that. Since the pump, my washing machine went out and I got that replaced. They gave me a credit for a certain amount, which would have been something similar to what I had, but we wanted something a little more advanced or was a higher quality or better product than what we had so we paid the difference.

DO NOT TRUST THIS COMPANY. I have been a client with this company for over 3 years. Today was the final straw. Every claim you make, this will do everything in their power to deny your claim. They will attempt to use every loop hole possible. Whatever value you think you may be getting from this company - in the long run, it will cause you wasted time, frustration and money. You will never be able to speak with a true supervisor. Every single rep is outsourced and out of the country. They will provide a million excuses and call backs but at the end of the day - you will not get what you want out of this company. Waste of time and money. They look great on paper but this company will never act in your best interest. Avoid them at all costs.

My experience with AHS has been positive. They were efficient and friendly and did a good job of getting things set up. However, my air conditioner claim was a bit of a surprise because we paid the $100 deductible and we ended up paying $300 more for some parts that needed to be replaced that weren't covered.

We sent in a claim. The techs said that we had to have certain things on our air conditioning replaced. They told us what needed to be replaced. And I went ahead and agreed. But I haven't heard anything from them. AHS said we had to wait for the ones that are supposed to do it to call us.

So far, the techs that AHS has sent have been fine. A little bit more personable than your average run-of-the-mill guys. They didn't impress me as somebody who is shady.

I love AHS. It's like having Superman, like a superhero cape over my house. I had a pre-season check for my AC recently and AHS was on top of things. They even texted me and let me know the tech was about to show up. They're very good.

I had my AC checked for maintenance recently and it was a good experience. So far, AHS has been so quick when I do my orders. I've only called them twice in three years. But when I needed them for my AC, they were very responsive.

Yantra Air serviced my air conditioner recently and the techs were fine. They did a good job.

We took advantage of their free AC service. The techs were professional and efficient doing it. It didn't take very long.

My recent experience when I submitted a claim with AHS was excellent. It was for my annual air conditioning tune-up service. Hansen Mechanical came out and they were great. They've been to my home three times now. They are my preferred services that they deal with for air conditioning, heating and cooling issues. I've never had any negative experiences with AHS. I had my dryer that had to be replaced one time. They sent a person out and they replaced it with a larger tub. Another time, I've had my refrigerator that the ice maker wasn't making ice properly and they sent a company out.

I just moved into the house, and American Home Shield sent an email recommending to get the locks changed, which is something that I needed to do. It made it easy that they gave me an avenue to do it, and I used that to my advantage. I did it by phone, and it was a smooth process. The guy was very helpful too. Everything was communicated well, so I had no issues. I was able to drive to my house on my lunch, then he changed the locks, and I was able to make it back before my lunch was over.

American Home Shield sends me an email every few months when it's time for my HVAC or my furnace to be checked before the seasons change over. I scheduled the appointment for a routine maintenance through them and had it done. The service people were professional. They did the job and put Freon in. I ended up finding out that we had a deal going on with them where I could get my two HVACs replaced for half the price. They were both 15 years old and they weren't completely broke down, but at some point in time, I was gonna have to replace them. Since I had the finances to do it now, I did it now. American Home Shield can save people money in the long run.

American Home Shield offers a promotion to have everything checked for the summer. They make it really easy on their app and I do it every year. The guy from Austin Heating & Air was very professional. He introduced himself, explained the procedure that he was going to do, then he performed them. He explained where my air conditioner is at, then he wrote a report and left. It was really fast.

The service company initially came out just to do the routine service on the AC system, but while doing that inspection, they found that one of the capacitors needed to be replaced. They let me know and we contacted the American Home Shield and set up the work order for it. The techs had everything they needed, and they replaced it that same day. I haven't had any problems since they came. Overall, American Home Shield provides quality customer service and they have good contractors. It's been worth signing up for the coverage.

I was in the schedule for the annual AC review thru AHS. I have two ACs, so I had to call them back up and schedule a second appointment and they handled it. The techs showed up on time and they were very knowledgeable and informative. With AHS, I'm covered for anything that goes awry and I can call them up. The cost of their service is pretty expensive like everything else. But you get what you pay for. If you have an electrical line, a sewage line, plumbing line, a dishwasher, or a dryer, that goes out, it's good to have the warranty. They repair what went out or they replace it.

I had a tune-up on the air conditioning thru AHS. The tech was great and the service was good.

Before the winter and before the summer, for $100, you can get somebody to come out and check your air conditioner thru AHS. They test something with the machine but they don't do anything, not even replace the filter. When the guy that came out, I wasn't impressed. I had to tell the guy about what were on the list of things that he was supposed to do and he said no and that he only had to come and look at it, then he would leave. When I called AHS, I explained what the other people said and they immediately got somebody else who said that they would do more.

I've been with AHS for over 30 years and I've never had a problem with them. Recently, I had my washing machine go out. They sent a technician in to look at it, then they ordered a part. When the part came in, he put the part in, but the washing machine still didn't work. So, they replaced the washing machine for me. I upgraded a little and paid a bit out of my pocket. I'm very satisfied with it. But I wasn't really pleased with the tech who came out. He was rude and hard to understand. But that doesn't make me feel any different about American Home Shield and it just may have been me.

American Home Shield offers an AC tune up once a year. The technician who came was very good. However, for quite some time, there are areas that I'm not pleased on. I had my water heater that they didn't take care of that they should have had. They had some company come out saying that it needed all this stuff, but it didn't. It was fraudulent. I had a gas company out here and went to the city for what was required of the water heater. They were saying all these things needed to be done. It was 28 days without any hot water. I ended up going in and doing it on my own ‘cause their company wanted all of this. It was a very frustrating experience from beginning to end.