American Home Shield Reviews

I have video proving this guy only used part of the tool to try and clear out the blockage. With the distance only being 33 feet the 100 feet policy would easily clear the blockage to the property line yet he wrote up that it need a longer device and reported that to American Home Shield yet the tech wrote up that customer have main line stoppage. Tech snake the line up to 125ft but was not able to clear stoppage. Tech recommend to have a vendor that has bigger snake and camera the line.

This was extremely poor customer service and misleading to say you did something you didn't do then charge a service fee then make it where I would have pay for so-called noncovered cost associated with this service to this same vendor which was Waldorf Plumbing. Be aware of this company which was hired by American Home Shield. Poor service, did not complete the job and closed out the service request as complete. Took the money and did a poor job.

So, we’ve had AHS for over a year, and they’ve been fine so far. But in the beginning, when we started using them, I think it was people from the Philippines who were taking over the phones. And they go off the script. And that was the most frustrating part. But it's gotten better now. I just wish sometimes that they were same-day service, but I know people are busy.

And so, we filed two claims with AHS recently. We got one coming up. But the previous one that they did was our refrigerator. And the guy who came from Ukon Appliance Repair was fine. He came three or four days after I submitted the request.

But I didn’t put a nice remark on their comments for the guy who answered the phone with Ukon. I think he was the owner of the place. And he wasn’t very friendly. So, I let him know that he wasn’t friendly. But he was friendly the second time, for the second job that we’re gonna have to do with them.

However, AHS lied and said that the technician didn't report these items, so they denied my claim. They said the technician didn't say anything about the magnetron being bad. However, the work order itself clearly says that it is bad and needs to be replaced, and the AHS contract clearly says it's covered. So -- I called to dispute on February 17, and after talking to six different people at a call center in the Philippines, I finally said I wanted to cancel the account. Once he understood I was serious, the customer service person said he would send someone out to fix it, with no additional charge and apologized, said it was their mistake. So, he opened another work order and said it would be fixed, if only I would not cancel.

Then, despite a text saying someone would come within 24 hours, 4 days later on February 21 I called the repair company (which is fake - just another AHS person in their Philippines call center pretending to be a separate company) to ask why no one had come. She said it was a mistake, that she would figure it out and call me back. Instead, she canceled the work order that same day. So, I called back again, and they said they didn’t know why the work order was canceled, but that I could pay the fee again to submit another request. So on Feb 22 I called again to cancel. After many tries to cancel and talking to many people, they finally canceled my account, but they still charged me after I canceled!!!

I now have to pay to get my microwave repaired ($450), even though it was supposedly covered by AHS, and a fraudulent charge ($96) that was posted to my credit card. This is an outrageous scam company. They took my money for years, denied an obvious claim with all kinds of lies and manipulation, and then charged me more after I cancelled. Please save yourself the pain and frustration of even thinking about signing up with these liars and cheats.

Contractors usually come out pretty quickly, but American Home Shield needs better‑qualified people. We had an issue with another appliance and three different companies had to come out before it was fixed. During that time, we were without a washing machine, and it was a nightmare.

There were multiple times I thought about canceling. The fact that I’m still with them says something. But overall, I’m pretty dissatisfied, and we’ve shopped around at other places.

And I’ve had American Home Shield for years, and the technician they sent out was very good.

So, we’ve had a couple of claims with AHS. And recently, we had our washing machine worked on because once it got into the spin cycle, water just flooded out the whole laundry room. And so, Frank’s Appliance Repair came out, and they were professional, polite, and kind. They were wonderful. And since our washing machine was not fixable, they offered a replacement. 

So, we chose to do the card to go to Lowe’s here ourselves and get a new washer. And that just took a couple of days for them to email that to me. And then once I got that, I went to Lowe’s, got the washer, Lowe’s delivered it, and put it in. So, it was quick. Everything happened within two or three days.

And what I like most about AHS is that they have the app, and you’re able to go in there and make a claim. And I was able to make the payment for my deductible through the app. And then they sent it to who it needed to go to, and then I received a text message of which company was coming to deal with it. And then the company contacted me through text. And then the person who was coming that day would actually call me, tell me who they were, and let me know when they were on their way.

So, the process was just seamless through the app. You don’t really have to go on the phone and wait and talk to somebody. And then they get somebody out fairly quickly, either the same day or the next day. And I really haven’t run into anything that I dislike with AHS yet.

Everything has always been great. I’ve been with American Home Shield for 15 years, and I’ve never had a complaint. My only complaint is the same one everyone has right now, the service call fee went up to $125, and that hurt. But so has everything else. It’s just par for the course.

Our most recent claim was for a toilet leaking problem. Submitting the claim online was a really good experience. The contractor was good, and more work needed to be done. It was good, but we were told to contact American Home Shield and that’s where the worst call center experience came in.

They came back, and of course, the toilet leak or water problem didn’t show up because we had shut off the water after it flooded our bathroom. We turned the water back on that morning for the appointment, and naturally, it didn’t leak. So when they arrived, there was no visible leak.

Then they closed the ticket, and the problem is that the leak happens overnight when we’re asleep or when we’re not home. So it’s hit or miss. Their service seems good in terms of communicating with the contractor, but with other services at our other homes, it gets tricky when they need to come back. Sometimes they say American Home Shield will give me a call because our services don’t cover this, but no one calls for weeks. Then I have to contact the call center, which is the worst part, and it feels like they’re not really set up to handle the follow-up efficiently.

My main comment is that they need better follow-up. They should do a better job staying in touch with every customer. Last year, I had an AC issue, and I ended up doing more follow-up than American Home Shield. They were pointing fingers at each other while I was the one calling, contacting the contractor, and following up constantly. I kept getting stuck in a loop. This was with the new AC situation, but eventually it got fixed. I had to pay, but at least someone finally addressed it.

The recent claim I had was for the tub. So, Clearene Pool & Spa came out, and they replaced a heater, a pump, and a temperature sensor. Because the heater was causing the system to trip the breaker to the tub. They had to come out a couple of different times, but they got it fixed. It was running for the last two or three weeks. But now, it’s out again. 

But the technician who came out was good. At first, I think he was stumped about it. But then he came back out, and he got everything done and got it up and working. So, I don’t think it’s their fault that it’s out again. This tub is just a lemon. We’ve had so many parts replaced in it in the five years we’ve had it. They’ve replaced the heater four times, the circuit board two times, countless sensors, and pumps, which is crazy. And we have one up in our lake cabin that’s 14 years old and never had a service problem.

So, I just had an electrician out here thinking maybe it was the actual breaker, and that wasn’t it. So, now, I just called Jacuzzi, and I’m bypassing the warranty and letting Jacuzzi come out.

American Home Shield has been good. It's been very helpful having their service. We've had a really good experience, especially the plumbing guy. He's just been great, and the other people who repaired things for us have been fine.

And since we’ve had AHS, we've had three service calls, and they’ve all been the same. The fella that came out each time knew what he was doing. And that concerns me because I used to be a technician, and I knew lots of them didn’t know what they were doing. But these guys did, and they were all personable, they looked presentable, and they were polite and got right to work and resolved the problem each time.

The only thing I would like is for them to be able to show up faster. But I think they show up about as fast as they can. It’s just that if something goes wrong with an appliance or with a sink or something, it takes a day for them to get it in their system and a day for the technician to get out. And that’s a reasonable response, but if it could be 15 minutes, we’d like it even better. But they do a good job, so I’m not complaining.

And that was in November when he finally came out. He said if the last thing he changed doesn't work, he doesn’t know what to do with it anymore. It's still not cooling. I called back on the 1st of January and told them that we were still having problems with it. I had to pay a new service fee on it because it was past a month. Sears came out. The guy who first came out on it just vacuumed out the back of the refrigerator. I called him and told him it still didn't change anything. It hadn't cooled. Another service guy came out from Sears, and he was a young man. He was very arrogant, and he said it was normal for our refrigerator to run between 40 and 50 degrees. That was the normal temperature for a refrigerator. I do not want my food at 50 degrees.

They called back the guy who came in November, and he said there's really nothing else he knows what to do with it. He suggested that it probably needed to be replaced. I had two servicemen say that they needed it to be replaced. They didn't know how to get it fixed. And American Home Shield kept telling me that they said that there was no mechanical problems with the refrigerator.

American Home Shield is not doing anything about it. I paid two service calls at $125 each, and they've done absolutely nothing. I've canceled American Home Shield because I'm done with them. And I've been unhappy with them for quite some time, but we've been with them for eight years.

And the last time I was unhappy with them, they talked me into keeping the agreement, and I said I would do that. But this time, I'm just done with them. They're not standing behind their product. My sons both had American Health Shield for years, and they have canceled their service with them because they were unhappy with the service.

AHS said they would get a vendor in contact with us. Later that day, they sent an email and a text message that said it has been moved to a vendor, which was Delmar. They got in contact with me real soon after that, made an appointment, and came out.

The contractor that came was very prompt and courteous. He looked at the garbage disposal and knew exactly what was going on. He said that if he had been in the process of purchasing the garbage disposal, he would have suggested a little bigger and better one. He took care of the things that we needed at a garbage disposal. He arrived on time, cleaned up after himself, and left.

The only problem was the TV because it wasn’t covered, and I didn’t know I didn’t have that service. Also, we just had an issue with one of the vendors. It wasn’t Delmar. It was a different vendor. They talked to my husband and totally ignored me. I was the one that had put the call in, and the contract is under mine. They just dismissed what I was saying.

Overall, what I liked most about their service is once I place a call, they will find a vendor for me very soon. If it’s not a high volume time of the year, like it’s in the summertime, and if I have an issue with my air conditioner, they usually get back to me within that week.

My experience with AHS has been 50:50. It depends on who they send out. Some contractors have been excellent, and some have not. The one before this experience was terrible, but it wasn’t American Home Shield. It was the serviceman. But Sears was very good.

On our most recent claim, we had a sink stoppage at home. We went online to submit the claim, paid the $100 deductible, and then somebody called us. It was super easy. Unfortunately, they were only able to send somebody out two days later, but it was understandable because we were in a really bad ice freezing time here in Alabama and they had a lot of calls for frozen pipes.

They came when they were supposed to come, fixed the problem, and everything went great after that.

So far, we’ve had several appliances replaced and repaired. It’s always been something I didn’t have to worry about because I knew American Home Shield would send someone and take care of it. The peace of mind you get by having them is worth the amount of money you pay for the service. It’s reasonable, and while I sometimes wonder if I should just put the money away and pay for repairs as they come up, it’s nice to be able to call somebody and have them take care of it.

As I head toward retirement, it’s also nice to have that budget amount of $80 a month, because when you’re on a fixed income, you can’t afford to come up with $3,000 or $4,000 all at once.

Overall, that’s a negative experience that I’ll never use them again. They need to get more contractors on their list of contracted vendors. They should honor the vendor that the homeowner chooses, who’s licensed and insured. They’re just giving this one vendor all the work so they can’t get to you in a timely manner. The Honest Plumber has a really bad reputation in town. But if we call around, we can find someone. I don’t recommend AHS at all and I would say homeowners beware.

A lot of people go out, and they have to spend a lot of money on fixing stuff. I explained to one of the ladies that she should get American Home Shield and she wouldn't have to spend a whole bunch of money. I like that American Home Shield does get back with me. I get good response. They call me back as soon as I call them, and they come out. They'd let me know that it would need a part, and they would email me when the part is in.

The only thing is I didn't know I had to pay upfront. It was surprising that I had to pay the $125 service charge every time they come out. Sometimes, something is not working, but I don't have the money to pay it. That's a part of my budget that I didn't have. But I really needed my washer, so I had to not pay something to get that fixed.

I had them years ago for about five years when we first bought the house, and they were much better then. I had a stove issue and that one only took two days. But luckily, I have double ovens, and it was only one of the ovens that went out. So, I still have something to cook on. Overall, the people are nice, but they don’t resolve the issue.

The website is easy to navigate, so I’m always able to get whatever information I need. I used it to submit my most recent claim for a dishwasher. After entering the required information and paying the fee, I received a notification that it had been assigned to a technician. They always follow through. The technicians who represent the brand are actually following what the brand says I should expect.

The gentleman who came has been here once before. He’s a very pleasant and respectful man. He had to order the part when he first came out, and he came back a couple of weeks ago and replaced the part.

In addition to that, submitting a claim with American Home Shield isn’t the easiest. I say that because I called All Season first because they had come out before, but then I had to call AHS and submit a ticket first. I did that, but they still couldn’t come out because they took so long to create the ticket. It was a pain. It seems like the process should be simpler and faster, especially in the winter when your furnace is going out.

Also right now, I can't choose what I want to be covered. I would prefer if I only wanted HVAC to be covered and would rather only pay for it versus HVAC and plumbing. You don’t have a lower option for the coverage that you want. I don’t like that part.

As for my 27-year-old double oven, instead of replacing it because the thermostats are no longer available, they offered to rebuild the thermostat. That involves safety to my home. Trying to revive it with no legitimate aftermarket parts is not acceptable to me.

It was a 12-week delay that ended with them paying me $340 in place of a new thermostat. That left me with a dead oven that I had to replace myself for a total of $2,700, so I'm not real happy about that.

The guys at Omni Home Comfort were great, though. They were informative, helpful, and they reported the issue to American Home Shield, letting them know the furnace needs to be addressed. Even so, AHS refuses to act because it hasn't had a total failure yet, even though it’s bound to break soon. It feels crazy to wait for it to fail when you've already been warned. I’d be much more grateful if they just trusted the service provider and authorized Omni to make the repairs now.

To make it worse, no one from American Home Shield has even contacted me to ask what’s happening. I only saw that the case was closed on their end. Everything I know is just what the technician told me after he spoke with them. I really wish someone from AHS would actually reach out to me directly, but so far, no one has. It’s just ridiculous to wait until something is completely broken before you do anything about it.

The technicians were quick, friendly, and in and out. They took pictures and looked over the situation. American Home Shield offered me a replacement option through a website. On the site, it clearly showed what was no cost and what would be extra for delivery, installation, and removal of the old appliance. Overall, they were fast and efficient. They focused on my problem and resolved it.

The thing that I probably would say could be improved is that their appliance pricing feature and feedback. When you select an appliance, the feedback from other people who have purchased it, sort of like Amazon feedback. If it were a little bit better, I think that would help. Because I probably took more time trying to figure out what refrigerator to get.

I knew what I wanted and what I already had, so the warranty offered me the same thing. When I shop, I compare prices, so I wanted to make sure I was getting the best value. They could have paid me out, or I could have purchased through their site, but I wanted to compare. That puts them in a tough spot because Home Depot and Lowe’s are always running promotions. To me, American Home Shield’s site pricing felt a little behind or stagnant.

Personally, I ended up with an excellent deal, but if someone didn’t compare like I did, I don’t know if it would have been as positive. They could make that part easier. It would have been nice if they had shown a similar model at Lowe’s or somewhere else, if they could even be competitive.

The vendors were very knowledgeable and kind and helped us quickly with everything we needed. The drywall guy was also wonderful. We liked him very much. Everything is working great now. I was surprised, we had a really good experience.

I’ve been with American Home Shield for seven years and I like it very much. Usually, it's no problem and I’m happy. But I'm really upset about this one situation because they just cannot figure out what’s going on. Everybody comes out and tells me it’s this or it’s that, and this and that.

We’ve had American Home Shield for a couple of years. It’s expensive and doesn’t cover very much, but McKinney has been the exception when it comes to timeliness. My washing machine was making a lot of noise, and he fixed it. He came out within a day or two, and it was very quick.

Our furnace is working but is still doing the same thing as before Lunt Heating came out, but not all the time. It’s intermittent now. We're trying to figure it out. The technicians have been great. We've been really lucky. We are in contact with them and they have given us some good ideas to try.

In June, it will be two years since we’ve been protected with American Home Shield. What I really value is the peace of mind. If something goes wrong, it’s going to cost me $125 instead of $700 or $800. Although, when they fixed my air conditioner, I still had to pay extra after the $125 to American Home Shield because they don’t cover the Freon or whatever is needed to make the AC cold.

It's been good overall, though I’ve been having a problem with my refrigerator’s icemaker since last August. They’ve been very responsive. When it broke down again this month, the guy said it should last at least a year, since most refrigerators last around 20 years. He charged me initially but quickly refunded me so I could have someone else look at it. The new technicians have been here three times and still couldn’t figure it out. Now they said I need to replace the whole refrigerator door, and AHS is covering it. I’m surprised since the door costs around $600.

The first technicians were some other people up in Reno, and I felt like they might have been trying to rip people off. He came, said he had it, and left. One dump of ice worked, then nothing. I called them back, they came again, and said I needed a part. He returned a week later with that part, but it still didn’t work. Two weeks later, he came back with a different part. It felt like they were going back and forth because I had this insurance, taking advantage of the coverage by repeatedly coming out.

That’s kind of a good thing and a bad thing, bad for the insurance company, because now Sears is involved. They sent someone different from Sears, and she came out and got it working for one dump of ice. Then they came back and said it needed another part. They returned again, installed that part, and it worked for two dumps before stopping again.

The guy who came yesterday said he couldn’t get to the wires inside the door. He explained that he’d have to remove the door and take the whole thing apart. I’ve got all my freezer stuff in there, and I don’t know how long that would take. If it takes them 10 hours and they’re paid around $100 an hour, that’s $1,000 in labor, while a new door is only about $600. So at that point, it makes more sense to replace the whole door. I guess that’s how insurance works sometimes.

When the contractor came out, I got text messages saying someone was going to be here. It was a good service. I’m glad we’re with them, and they were quick to get everything fixed.

When I had my hot water heater replaced right before this plumbing incident, that one took an entire month from the day I called it in for them to actually assign someone. That one was a nightmare. But the guy who came out to replace my hot water heater, Tony, was very nice and helpful.

I have been with American Home Shield since 2009. They’re very responsive. When we bought our house, my dad said that we should have them as back up if there’s anything ever goes wrong. They increase their prices, but it’s still cheaper to pay than to replace everything by ourselves. The fee is $100 for them to come out and look at everything.

Before someone showed up, I was informed of who the contractor was, their phone number, and the name of the company. The contractor had to reschedule my appointment, but they did it the day of, which my husband and I didn’t care for.

They did come the next time they scheduled it. However, I had to push him to check and change out the breaker because he said that the issue has been going on a lot this year, and that all is well and good. But it's been going on, and I paid $100 for somebody to figure out and fix it.

I don't care about their issue right now. I want to know why mines are not working because it had worked previously. But then this year, it just kept kicking it off after a day. We just took it back out, so he did change it out. When we came back, he changed out the breaker. I left the lights plugged up, and it seemed like they were back to work again. They did good.

I don't remember if I got a packet from them, so I had to actually get up and look to see who my warranty company was. I'm from the era of old school, so I prefer a piece of paper. It just makes it a lot easier so I wouldn't have to search through emails. That would be an added bonus and helpful. I know everybody looked at it online, but I’m really not paying much attention and know what all is entailed.

I’ve only had American Home Shield since October. I had Choice Home Warranty before I had them, but I didn't like their cancellation terms. So I opted to go with American Home Shield because of it. Overall, the service I received from American Home was excellent.

I had arguments with Choice on a regular basis. If I didn’t call them, they wouldn't call me. They would play it, “Well, we’re supposed to have this resolved two weeks ago” kind of crap. It was a bad setup. We couldn’t get away from them fast enough. We switched back to American Home Shield.

The turnaround time was reasonable. I can’t expect instantaneous service. I don’t have any issues with it, and AHS has a pretty good time getting contractors. Choice had problems finding contractors, though. The guys that American Home Shield sent out work fine and know their business.

The contractor did everything they could do. I live in an old house with 70-year old plumbing. We got trees everywhere, and we got root issues. I don’t know how to help fix them. All I can do is keep paying somebody to stick a thing down there until the pipe breaks.

In terms of the price, everything’s expensive today. I would like it to be cheaper, but it’s within our budget. Barely considering the cost of everything in the world’s gone up. I told my sister when she and her spouse bought their house to get AHS because they have a pretty good service, and I have not had an issue with them in over four years.

The recent claim I had was for a crack in our glass stovetop. I submitted the claim online, which was pretty easy. But they initially had set another contractor up, and that contractor did not do a good job. So, I actually filed a dispute, and that was when they sent Frank’s Appliance out. And they were way better, and they actually met our needs and fixed our appliance. 

So, the whole process took four to six weeks, with the mess-up from going from the first contractor to the second and getting the parts ordered and replaced. So, it was longer than it probably should have been. But the appliance has been working perfectly fine now.

Another issue is when the technicians came out to the house, we had to take off work. But they would only look at the ice maker and they would say they can't do anything and the refrigerator needs to be replaced. We've had three technicians say that. I informed American Home Shield that it still wasn't fixed and they said they'll contact another company. I've never heard anything else from them about a new person coming out and I'm still without an ice maker. The bottom line is the refrigerator needs to be replaced.

We pay the payments every single month and we're not getting any justification. A judge at small claims court would see it entirely our way since we paid for the insurance for people to come out for two years.According to the contracts that American Home Shield has, if it's not repaired after trying to have it fixed three times at least, there's either a payout or replacement. I've had my washer and heater done once and they replaced them. But this ice maker has never been taken care of.

I just wish sometimes that they would have more choice in the companies that they could send out, because there was one company that I’ve had a bad experience with twice. And I requested another company, and they said that it was the only person on their computer that could come out. And then AHS told me to call them again the next day and maybe somebody else could come out.

So, this went on for about a week, and they ended up sending them out again, and they did a terrible job again. I ended up just asking for the money to get somebody else to do it.

So, the issue was that the hot water heater went out. And AHS just gave me enough money to cover the hot water heater. And so, I went ahead and purchased a new one, and the city took the old one. And then two of my neighbors helped install the new water heater, and one of them was the son of a plumber, and he used to do plumbing work when he was a teenager. So, between the two of them, they did a great job. 

But the plumbing company that was sent out by AHS didn’t know their job and was just trying to take money from both AHS and me, because they wanted me to pay another $1,000 beyond what AHS was gonna pay for the hot water heater, which was ridiculous. So, I got just enough money. But the only problem I had was that AHS said they would send the money in two or three days, and it ended up being almost a month before I got the money.

And the recent claim I had was for my clothes dryer that went out, and then a technician from Quality Appliance came out. He was really nice, polite, on time, and he seemed to know exactly what was wrong with it. He left and ordered the part, and then he came back about a week later, and he installed it quickly, and it worked immediately, and it’s still working fine. He also explained to me what was going on with it, because I like to know what was wrong. And in case it happens again, I’ll know what to tell people what’s wrong.  And he was completely correct, and he just did a great job. He was unlike some of the people I’ve had come out from AHS. I was very pleased with him.

My only beef about the whole thing is that when I put in through the American Home Shield website that my issue was not resolved, it did not work. And I put it in twice. And when I put it online, I would forget about it because it wasn’t bad. It was just making a loud noise. But then I never heard anything back. And when I called the vendor, they said they didn’t hear anything. So, I called AHS, and they said that they never got the thing. So, they didn’t reopen any claim online. And that’s a very bad thing for me because I would rather not talk to a person any day in my life.

So, my issue is more with American Home Shield than it is with the vendor. The vendor has been great, but I don’t really appreciate the service on the American Home Shield side. But it was all good. It all worked itself out.

So, recently, I had multiple issues. I had three ceiling fans that were not working for three completely different reasons, and a couple of light fixtures that weren’t working. And so, I went on the AHS website and submitted the claim, and then they sent out 1 R & R Electrical Allstar to fix the issues.

This time, with my electrical issue, the experience was fine. The technician was really good. He got to the house, fixed everything, and then left. He also answered all our questions, and then he told us what was wrong with each fan. And everything has been working fine since. But I had a plumbing issue with American Home Shield previously that was a nightmare. It took six months to resolve it. And I almost dropped American Home Shield.

So, I've had AHS before. This is the second time that I got them, and I've had them for over a year. I also have Choice, and three other companies, and they’re all the same. So, AHS is fine, but they’re just like any other. And I like that they have more servicemen around, but their deductible is way too high, which I don’t like. It went up a lot from the first time I had them.

And now, I have to pay 125 on the phone with my credit card before they even walk into the door, which is all new for me. It used to be that when they came, you gave them the deductible. After they were finished with the job, you gave it to the servicemen. Now, they won’t come unless you do it on the phone with a credit card or a debit card.

Recently, we had two claims at the same time, one for the microwave and one for the fridge. We had been hearing a lot of clicking noises from the refrigerator, so that’s what I put in the report. When I Googled why a fridge makes clicking noises, it mentioned things like the compressor going bad, the control board, or maybe the thermostat acting up.

The technician came out and looked at the microwave first since we also had a claim on that, it had actually developed flames coming down from the top, so we had completely unplugged it. There’s an arc plate, and he told me I got a new arc plate. Anyway, the microwave’s working fine now. Then he looked at the fridge and said it was a little dusty in the back and that if we cleaned it up, it should be fine. It also wasn’t clicking while he was here.

I opened the middle drawer, our fridge has two French doors, then a middle drawer we can set as either a freezer or a fridge. We use it as a snack drawer. Below that is the big freezer drawer. I asked if he had a thermometer. He said he didn’t have one in his bag, which I thought was strange because repairmen used to put a thermometer in and leave it for a bit to check the temperature against the display. I felt it, but he didn’t really check it. He said it seemed to be working fine and that it wasn’t giving any codes during the computer analysis.

That's where we left it. It wasn’t giving any codes, and he said he’d be back with parts for the microwave. Then we had some weather come through last week and again this week. The appointment got postponed to the next day, and when someone came out, it was a different guy. We assumed there were notes on the original claim saying we should mention it if the fridge still wasn’t working or if there were other issues.

When the guy came to install the microwave parts, he said he couldn’t do anything with the fridge because the only active ticket he saw was for the microwave. He said he saw a closed ticket for the fridge and that we’d have to contact the home warranty company to reopen it. He apologized, but said that was all he could do. And it wasn’t his fault.

I went online and pulled up the fridge claim and noted that it still wasn’t working. The reason I had mentioned it to the guy who brought the microwave parts was because there were times when the fridge said it was 34 degrees, but nothing actually felt that cold, it felt closer to room temperature. And the night before, my daughter went to get ice cream from the freezer and I could tell it had melted and refrozen. At that point, I didn’t know what to trust and what not to trust.

That’s why I brought it up with the microwave technician. He told me to go back and report to the home warranty company that the fridge still wasn’t working, so I did that online and Sears came out. It ended up being the same guy as the first visit.

I told him it’s not clicking and showed him the ice cream. In the meantime, I had ordered thermometers off Amazon and placed them in each section. I didn’t think to take pictures, but I told him that even though the fridge display said 34 degrees, the thermometers were showing higher temperatures. It’s not like the fridge was being opened constantly, no one else had been opening it either, and we’d been home because of the weather.

That morning when I got up, before anyone had opened the fridge, the thermometer read 44 degrees, about 10 degrees higher than what the digital display said. Since the fridge had been closed all night, the reading should have matched the display. I showed him the ice cream. He couldn’t get any error codes, but said the issue might be a main chip, something like the control unit. If that goes bad, everything can appear to function normally even when it’s not. So now we’re waiting on that part.

He was out last Saturday and put the order in then. I got a notification yesterday that the part had shipped. Like with the microwave, they send the parts directly to the house. We haven’t received it yet, and I only got the shipping notice yesterday. I’m not sure how long it’ll take and we do have a follow-up appointment scheduled for the 25th. Since he came out on a Saturday and Monday was a holiday, yesterday was really the first business day after his visit. So considering it was a holiday week, that was probably quick.

We had a different home warranty before, and even though we didn’t call often, maybe two or three times in three years. It was clear the call center was outside the U.S. and stuck to a script. They didn’t really listen or have enough language fluency to skip questions we’d already answered. I’d explain what was going on, and their next question would be something they literally answered if they were paying attention. It was very frustrating.

A lot of their providers were sketchy, like a company two and a half hours away. They wanted to schedule in the middle of the day so it could be the first thing they did after driving that far. There were plenty of service providers closer to me. I live in Norman, not exactly in the middle of nowhere, 15 minutes from Sonic but they chose someone from a tiny town instead of someone nearby. That was a red flag. It was never about convenience, a middle-of-the-day appointment meant taking the whole day off work. These were big factors in deciding to switch to American Home Shield.

When I’ve spoken with them on the phone, usually from my car, which is really convenient, they’ve been great. One time, it looked like I submitted a duplicate claim, but they reassured me. Another time, we had a plumbing issue and I asked if we could have the same provider we liked from the last visit. They immediately swapped it, no hassle, no supervisor needed. It’s been great to have regular phone conversations where I get the service I need without repeating myself over and over.

It was supposed to be looked by the other company. Every time I kept calling to see what's going on, everybody kept telling me they didn’t know. Then the next rep would say they will put it in the notes and promised to call me back. Now it's been three weeks since she did it and no one's called me back. So, nothing has been done, the stuff was never repaired. I still have the broken piece of plastic sitting on my patio.

When I bought the house, it came with a one- year free warranty, so I just continued. But I like nothing about AHS. They could improve on keeping track of actual problems. If they say they're gonna call you back, call back. If there's an issue with something, follow through on it. And whatever their level of tradesmen that they're picking, it's like these are the people that nobody else wants. We had a problem with their price too. They raised the price to almost double, and I fought it, but I got it back down.

We were with American Home Shield for more than 25 years but it got a little bit too pricey. My sister who lived in St. Louis, Missouri got Choice Warranty for her house because American Home Shield down there is even more costly than what it is in Iowa. And the companies that go out to service customers are not the same. She was with American Home Shield for a couple of years as well, and it was a really bad experience, not from American Home Shield, but from the people coming out to service.

We tried Choice Warranty as they seemed to have very positive reviews in Iowa, and it was cheaper. But then the first incident we had was very bad. So, we rejoined American Home Shield. But when we rejoined, it looked like we were new when technically, we’ve been with them since 1998. We just stopped and interrupted the service for one year.

The contractors that are connected with AHS are good companies. But when we were re-signing up with them, I couldn’t get ahold of the same salesperson and I did not like that. When we called ‘cause I had questions for them, we had to work with somebody else. He was great too, but knowing that they get commission, I don’t like that one guy would go into the whole explanation, but somebody else would get the deal. As for the price, we can always negotiate it. We were paying $75 for deductible but now, the new deductible is $100 because everything else is going up.

We’ve referred a friend to American Home Shield and he now has it. He previously was with Choice Warranty as well when he bought the house. He was without heat in the cold last January, with kids in the house, for over a week. They didn’t have any contractor coming out.

They returned the next Wednesday and said they put the parts in. When they left, there was breeze coming into the house. We left also and went to work. But when we got back home, there was nothing happening. Within hours of putting parts in, there was no heat coming out anymore.

We called them back and they went back in the next day, which was Thursday. When they went in, it was a different technician. That technician said that it was the control board. He called his office and said he didn’t get any notes. He then went in to check and take some measurement and take it back to the company.

So, fast forward, I didn’t hear back from them Friday. Saturday, I called them. They said they were getting in touch with the warranty. AHS sent me some information on Saturday. They say Chesapeake had diagnosed what my situation was, and I needed to pay $2,205 directly to Chesapeake. It didn’t make any sense to me because they changed a part and then in few hours of changing the part, nothing worked.

They came back the next day to make it work, and then now they’re saying that it needed to be replaced. Then American Home Shield is saying that they diagnosed it, that they needed parts to be replaced. But Chesapeake information was saying that the system needed to be replaced.

I went for a second and third opinion to find out what it was. We were using a space heater, getting our electric bill up at a price. Both of these opinions inform us that it was a pressure switch and not even a control board that was damaged with the gas furnace. The pressure switch replaced for far less than whatever we were being told to get a new replacement system. And the system has been working.

Every time I call American Home Shield, I get the voice recording that would give me the line of things. I’m not getting anyone into customer service. Also, if I don’t contact, I don’t get response. When you put in for a service request, you get someone to come. But after that, you always have to follow up before you get feedback. With this heater situation we have, three weeks with kids in our house, if we didn’t call for a response, we wouldn’t get anything.

The first time, I thought they got it fixed. When they sent for survey, I did put a survey saying that whoever the technician they sent was friendly, but their response time wasn’t okay. I gave them a 3 for the response at the time. But by that time, I didn’t know that the system wasn’t working again until I got back home. I had to call them again.

I’ve had AHS at this house for about eight years. But I had it at my previous house for 16 years. I like the ease of doing everything. Every time we’ve called something in, we haven’t had any problem getting things done. If we decided that we didn’t wanna do the repair, doing a cash-out option or doing a replacement for an item was easy.

They send everything and I got a whole list. For example, they send a whole list of different microwaves that are comparable to what you have already. And you just pick the one you want and you let them know. They send it right to your house. Or they send it to a company and then they bring it out and install.

I also had a claim for my cooktop. They couldn’t get the parts for it so they ended up replacing it. They sent the cooktop directly here and then a company came out about two days later and installed it.

The contractor came out and fixed my refrigerator. It started cooling, but when we had a snowstorm, the lights blinked out, and it stopped cooling again. I don’t know if it had anything to do with it. So, I called and let them know. They came out like the next day or within that week to fix it and get it back up.

The contractors were pretty easy to speak with. He knew exactly what the problem was. I haven’t had any issues since the repair. I’ve had a positive experience. Having American Home Shield was a good investment.

This is the third time in two weeks that I've called them for various problems. I’ve had a number of different problems in the past, and they came and fixed them. So, when I called them about this, I thought, if I'm covered, I shouldn't have a problem. I’d want them to fix it with the solid pieces and the floorboard that they have. Anyway, it's not a big shower. The last technician they sent was for the same shower. The shower itself, the apparatus was leaking. I had to buy the unit to go on the wall, but they replaced it, so I had no problem with that. But they're not as faithful as I thought they would be. So, nothing much we could do about it right now because it's like going against City Hall. If I renege on the contract, I'll save $115 a month, but then I have three air conditioning central air units and I have a lot of appliances, so I'm just gonna leave it alone and pay the $115, hoping that if I have a problem with anything again that they'll take care of it like the washer and dryer.

They came and did my hot water tank. When we had that bad snowstorm, my hot water tank went. The pilot wouldn’t stay lit. So, it was the burner. It took them a week before they came and did it. I was out of hot water for three weeks. They were supposed to have come back and did my septic tank, but they didn’t. I was just gonna call American Home Shield, but I had to go out of town and I just got back. She said they would get them to punch the septic tank out for free, but they never came back. I guess the ground's too saturated because of that snow.

When I call them, I have to go through the steps, and it takes a minute to get to whoever I need to get to. They'll connect me with this person, and then that person, and when I finally get the connection, they’ll tell me somebody is gonna call me within 24 hours. It took them three days to contact me and tell me that he was coming out. And I don't like that they don't get on the ball like they're supposed to. They told me who the company would be, but I ended up calling myself to see what was going on because I didn't hear from anybody. They told me somebody would be reaching out to me, and I never heard anything from them for a couple of days, so I called. But they're okay. They're good, overall.

First, they said it was an exterior faucet. So he talked to AHS. Then he went and got some parts. He came back and told me he will fix it as best he can. But he didn’t replace the turnoff handle. When he first came, he turned it off too hard. That’s when he told me that it wasn’t going to be covered because it was damaged. I asked him how much it was gonna cost and he said 695. I had somebody else come out and fix it in 15 minutes for much less.

I contacted AHS 10 times and they said it wasn’t covered. At first, they tried to tell me it’s because the faucet was outside the home. But then the rep went back and looked at her notes. I talked to five different people, including supervisors, over the course of three days. Everybody had an accent that was difficult for me to understand.

When I called them up and told them the story, they told me it was damaged because it was turned off too hard. I told them that it was the first thing that the tech did when he came out here. I watched him. When he left, the turnoff handle wasn’t on it anymore ‘cause it had twisted off.

I’ve also had another problem with my heating, which quit working and completely shut down. I called AHS and they sent a guy out. The guy they sent out was great. His name was Sam. He was very professional and he told me what it was. He called up and told American Home Shield. They told him it wasn’t covered because it’s some type of exhaust flute.

The rep read something to me about a flute not being covered. But I could not find anywhere in my Platinum contract anything that mentioned anything about a flute. But if you look at what American Home Shield covers, it says “All parts and components”. This part, which is critical ‘cause if it fails, it shuts down the system, would be considered a crucial.

We had to wait for parts so we were without heat in our home for about almost two weeks. I went and bought space heaters and that’s how we kept from freezing. And then we do have a gas fireplace that heats the general area.

And Sam was able to get it running to where the system moved air but it didn’t heat the air. So with the space heaters, we were able to heat the air and then it would circulate that warmer air through the house. But I still had to go and buy space heaters at Costco.

But Sam did come out and fix it. The replacement part and repair was 370 something dollars. So, that repair wasn’t covered. I got tired of arguing with AHS. It was obvious they were not going to cover it, no matter what. And it just got increasingly difficult to talk to anybody above a first or second level about it. The supervisor did call me back within a couple of days. But again, that person was really difficult and I could tell they were not in the United States. I’ve already told a whole bunch of my friends I have found on Facebook and I am canceling American Home Shield.

It took about two weeks to get the part in, though. We definitely really appreciate our dishwasher now, because we had to hand-wash dishes for over a month that we didn't have the dishwasher operational.

And then same with the refrigerator. Living without a refrigerator is obviously challenging. It just took so long. ay. The service was good. Both appliances are working now. It's just, at some point, it's like. "Gosh, I wish this warranty just paid for a new item because of the inconvenience associated with having to wait so long."

I didn’t want to a buy a whole new refrigerator. But that's essentially why we have the home warranty. I'm not sure what triggers an appliance replacement or just an expedited timeline to get the item fixed.

Scheduling with AHS is usually done within 24 to 36 hours. I scheduled this last visit over a holiday weekend, but they called me on that holiday Monday to schedule me. With ACT, they have responded more quickly than other vendors have in the past. The repair took a little bit longer than expected because they had to order parts. But still, with the turnaround time with the parts, it was still very timely.

The home warranty is more expensive than it should be for the monthly fee though. It has increased every year since I switched over to American Home Shield probably five years ago. And the fee for the vendors has increased as well. So, it’s depending on the financial situation of what most folks are experiencing right now, that may be an issue.

I had a house and had American Home Shield for a lot of years. Then I sold that house and I didn’t buy a house again for a while. But whenever I bought this house, I got the Home Shield warranty shortly thereafter.

I’m not that impressed with the service though. It used to be a lot better. Now, they pick and choose what you can claim. It’s just ridiculous. The stuff that they’ve pretty much covered are those that I could just fix on my own.

I’m losing money by going through American Home Shield. For instance, the roof had a little leak in it. Someone came out and they put silicone up there. I’m not a roofer, but I’m smart enough to know as soon as that sun hit, the silicone is only gonna be good for a couple of months and then it’s gonna start leaking again.

And then the inside of the house where the water was leaking, I’m stuck with having to fix that. They didn’t do anything with that. They just put silicone on the outside and then 10 minutes later, they were gone. And I paid $125. It’s not worth it.

I like the ease of the website to schedule though. To me, that’s the best thing they got going. As far as the coverage, a lot of the little stuff they covering is not even worth it. For me, if a plug goes out, I can go and buy a $5 plug, cut the power off and rewire two wires. Most of the stuff in the house is just so easy to fix. It makes no sense when you be paying $80 something.

I know they can only do so much but it’ll be a week before something gets fixed and that is insane. I can understand that parts have to be ordered but just for somebody to take a week to come out and replace a wall plug, that’s a little excessive.

I like the online tool and the website is simple, as far as putting in a claim. But as far as improvement-wise, they should communicate a little bit more as far as the individuals they’re sending out. I don’t read reviews, but I did so after that interaction and they were horrible. AHS needs to cross-check some of these companies that they deal with. Other than that, having AHS is convenient and it’s good to have. I would recommend it.

Atria fixed the ice maker. But then I noticed that it was backward, the button that you push for water, it was giving ice. And the button for ice, it was giving water. The tech said it was a malfunction from the part, so they have to come back with the right thing. Another guy came and everything was fine. So far, everything is working good.

I pay the deductible which was set up when I get the policy for the first time for $125. I think that it was fair. I'm very satisfied. I recommend AHS to a friend who recently bought a house.

Advanced Air Mechanical was very good. The guy who came out was on time and very friendly. He went down, fixed the problem and told me what the problem was. Before he left, he told me that if it ever stops working again or if it goes back out, to give them a call so he can come out and make it right.

American Home Shield is awesome. I've been with them for 3.5 years now, and they've been good to me so I've been good to them. They’re better than what I expected in getting stuff done but there's a huge difference in the price between them and the competitors. I recommended AHS and I already have a few of my family members switch over to them.

I reached out back to American Home Shield, and they reached out to them and asked them why wasn’t it referred to as something else. So, they got it right and they sent someone over and he fixed it. It only took him a day to come out.

I give zero stars for the review, and I think people should not give business to AHS due to wrongful denials and scamming customers with service charges. I never offer bad reviews, but this company blew my mind, and I cannot stop speaking the truth.

I’ve had American Home Shield for 8 years, and normally they put a couple of vendors back on rotation, and they cannot put them in my house. I don’t feel safe and comfortable with them being in my home. They should listen to their customers a little more.

The man who came out looked it up on his phone. I know they don’t cover ductwork, but I had mine done a couple of years ago and paid for it. He told me my ductwork looks fine. They checked all over the house for anything that might have caused the noise, they inspected my tankless water heater, the piping, and went up into the attic where the HVAC is. They made sure everything was seated properly, but they couldn’t find anything. Since then, I haven’t heard any more noises like that.

When my husband passed away, I canceled a lot of things, but after talking it over with my son-in-law, we decided to keep American Home Shield. Because that’s exactly what I wanted. With the appliances and everything, I don’t feel anxious. I know most things are taken care of with AHS. They've always been good, and it really takes the worry off my shoulders.

The price keeps going up, which I understand given the economy, but lately it seems to increase every single year. I wish it wouldn’t, because, as a widow, that can sometimes be a real problem.

What I love most is the security it gives me. Now that I’m a widow, that feeling is even stronger, knowing that if something goes wrong, I have support. The only thing could be improved is the contractor assignment. Usually, they send whoever’s next on the list. This time, I told the young lady that I really want Air Max, because they’ve been with me forever and know my system.

AHS is trustworthy, they’ve always been there for me. Over all these years, there’s only been one time there was a problem with someone, and she was having a bad day. But in all the other times I’ve had to call, they’ve always been really good.

The service was good, though. They charged us more money, but they were upfront about it. The service charge is $100. But then they said, "Well, when we have to remove the toilet, that's not really covered." So, we had to pay. The whole thing costs $400. And that would have been the cost if I didn't have American Home Shield. So, that was disappointing. But that's what it was. They fixed the problem. They did a good job.

If they purchase a home and the seller offers a year of a home warranty for free, take it. I had it, and it worked out well for me. I’ve had American Home Shield for 14 years, so I must like it or I wouldn’t still have it. That said, sometimes they send out really bad workers, and they have to send them away and get someone else to come out, which is unfortunate. I had to tell some contractors to leave and call American Home Shield myself. I did that recently. It’s a bummer because it could be such a good service.

Now, I had called about Anderson Appliance Repair, they were excellent, AAA, 100%. So professional and great. The issue was that they didn’t do the whole job, they only diagnosed the problem and sent someone else to do the rest. That second person is the one I had a problem with, and we’re still waiting on resolution.

They told me I needed a new dishwasher. American Home Shield contracts with another company to deliver and install dishwashers, not Anderson, apparently. I asked if Anderson could do it because they were so professional, but they said no, they have designated installers. The installers came last Monday, and they didn’t know how to do it properly. They pulled the dishwasher out without turning off the water first, and water spilled all over my kitchen floor. I’d had knee surgery and had stitches, so I had to get down on my knees, go under the sink, and turn off the water myself. It was a big mess.

I called American Home Shield and told them they need to send someone else to bring the dishwasher and do it right. They’re supposed to bring it out on Monday, and hopefully it’ll go okay. But the frustrating part as a customer is that I often have to manage the repair myself. I feel bad for someone who doesn’t understand appliances or basic handyman tasks.

I like the company, but I understand they’re trying to contain costs. Still, they need to be careful not to send someone who doesn’t speak English at all or appears to be under the influence. I’m not a doctor, so I can’t say for sure, but they really need to screen their contractors better.

The second tech who came out said, “It's definitely not the spin cycle. Just do the extended spin.” It just kept getting worse and worse. When I sat there for 47 minutes, the spin seemed to be okay but I could hear a grinding. You would see the thing on there that said it was draining. I'm like, "It shows it's draining, but that's a weird noise.” I would also get a funky smell because I have a front loader. Immediately, after doing one load, I would have to run another one and do a fresh tablet in there. I'm like, “That's electric. That's water. Those tabs are like $14 a box.”

That's when I called American Home Shield. I'm like, “I'm tired of this. This has been going on really badly for two years.” Two other people said, “There's nothing wrong with it.” When I called, a guy said, “I think you diagnosed the problem yourself.” But he said he was still going to check it. He didn't say what. I told him the drain wasn’t working properly. He was like, “Yup. Your pump isn't running, so it's not pumping the water out.” He sloshed it around. You could hear him moving the bin back and forth. It was full of water and that was where the smell was coming from. It was because the machine wouldn't drain it out no matter what, even with an extended spin. It was just spinning the water around in the tub basin.

The tech took it apart and he ordered a part. He said, “We're gonna have to get you a new drain pump.” When he put that in, he said, “I would run a cycle with your affresh. I've seen some old black stuff in there from the water sitting.” I drained a lot of the water out into a plastic container, took it outside, and threw it away a couple of times. It smelled like that, even on the floor. I don't wash a lot because it's just me. I do laundry every couple of weeks and throw in one a week. It’s several loads every two weeks and maybe one in the weeks between. I still smell a little bit of that funky smell. I've been using affresh. So far, so good.

The drying is still not 100% like the way it used to be 10 years ago. But it’s better than it was. It was taking me an hour and a half to two hours to dry everything because it was so saturated. Now, it's pretty much back to normal. I did a load of underclothes yesterday and I had to go an extra 20 minutes with them than normal. But that was still better than an hour and 45 minutes to dry a load of underwear. Also, the guy who came out last time went to my mom and dad's. My mom loved him and gave him a good review. We're always going to be the first to give a big shoutout.

I never really had any concerns with American Home Shield. When someone tells you there's nothing wrong, they're just going on their training from a computer. I used to be a regional dean for technical schools. We had HVAC, electrical, mechanical, and that kind of stuff. I understand how those kids are trained. A lot of times, it's not older people. It's mostly kids right out of school wanting to go on and get a certificate or diploma. Most of those technicians who were here were young. One of them, in fact, went to one of the schools that I managed. He said this was his first job with the company.

American Home Shield needs to do a better job of vetting the contractors that they hire. Also, they switched from being a US-based company, where when you call the 800 number, you spoke to someone in America. It was someone who was very fluent in English and understood the language and questions, as well as provided good customer service. They listened and predominantly brought a solution or followed up with “I have to check around,” “I've got to talk to my supervisor or whatever,” or “Let me just check into this and get back to you.”

American Home Shield purchased HSA so I still have the HSA brand. All calls go to people who don't speak English well and they are reading off a script. They also can’t provide a solution for you. They just tell you, “No.” When you're trying to negotiate a lower price because you haven't had a claim in 10 years, they say, “Oh, I'm sorry. I can only give $50.” I'm like, “You better come up with something. And may I speak to a supervisor?” A year and a half ago, they overcharged me $200. They charged it back to my credit card twice. They finally gave me a $200 discount for being a long-term customer since 2004.

I worked in project management when I lived in St. Louis so I worked with people from India and Pakistan. The majority of my team was there. But they were not like the people that American Home Shield hired. Customer service needs to come back to America. I don't have anything against anybody in a foreign country who does a great job. That's the best of the best. But I feel like it's maybe a chop shop. I feel sorry for some of these people. You can tell they're under such duress that they're reading a script. I just lost it, almost, because I took such copious notes.

I spent 40 to 60 hours trying to go back and forth with emails to the one or two people who were in another country who were trying to help me. I contacted my real estate agent who sold me the plan when I moved here to Nixa from St. Louis. She gave me a contact and I got somebody in America. But after four and a half months, it took that long even with them to finally get the $200 and then another $200 credited back to my credit card. You don't give somebody a $200 discount and then turn around the next month and charge it back on them. They locked down my credit card and I did not have the ability to take that card off. Every time I tried to take it off, the button was disabled. I had to cancel that credit card in order for them not to keep charging my account.

With my washing machine claim, they had to order a part, which I understood. I was willing to wait because people don't carry parts. The part had to be ordered and then approved. But the bottom line is the customer service and how much American Home Shield increased their rates and even the coverage. I have the 7-star upgrade because I'm a single income household. If something goes wrong, I need it to be fixed. I don't have the ability to fix it and I don't have anybody in my family who can do that kind of stuff.

I've had two items replaced in my 21 years with American Home Shield. One was a dishwasher back in the day. It was my new condo that I bought in St. Louis. The dishwasher was shot, so it had to be replaced. I got a kitchen stove last year. On the whole, I'm not ticked enough to quit my home warranty. But I was close. I was looking, I compared, and was deciding to go ahead. But American Home Shield had $400 of my money. It's supposed to get reimbursed in probably eight or nine months. I had to go on and on. They haven't found anyone as persistent as me. I don't care if it's $1. It's the essence of the problem. If that's the way a company treats everybody over $1, they would do the same thing over $1,000.

Giving the benefit of the doubt, I believe that it's because customer service are told only what to say and they probably would lose their jobs if they said anything different or showed compassion or empathy. They weren't rude. But they were like, “I am sorry. I cannot do anything.” If you wear people down, they're just gonna hang up. But I would just keep staying on. Last week I was cleaning out some papers and I finally threw my notes away. I'm like, “Well, that's settled.” I got my $400 back that they overcharged. They made money out of that and that’s just a horrible business practice.

Another thing is I signed my parents up for the home warranty in 2011. I had friends in St. Louis that I recommended the warranty to as well. I was not given incentives for those referrals. That's why I feel like I deserve a little bit of a discount being a long-term client as well as referring at least five people.

They would reschedule the appointment and then reschedule the appointment and then reschedule the appointment. American Home Shield would tell me that I had an appointment but then it would not happen. There were five different days when I took off work and waited because they told me it was going to be somewhere between 8 a.m. and 5 p.m. that a repair person was gonna show up. But nobody came. When I called American Home Shield and asked what was going on, they were like, “Let me call the vendor.” I'm in the middle while the vendor and American Home Shield were pointing fingers at each other.

You're totally at their mercy because there's nothing you can do. You can call an 800 number for somebody who barely speaks English and that's what you get. There's no portal where you can actually get clarification. When you go to the American Home Shield online portal, it just says you have an issue you wanna report, meaning there's something broken you wanna get repaired. That's all it can do. It can't provide any customer service. When you call what American Home Shield calls “customer service” and ask to speak with a manager, they're like, “No. They’re gonna tell you the same thing I am,” and they will not transfer you. There's no number of anyone else to call so you call that one number. Sometimes, they'll have somebody else call you back.

When the fifth repair person came for my washing machine, I begged him. He said. “There's nothing more we can do. It's gonna have to be replaced.” I said, “Thank you. Would you please tell American Home Shield that?” He agreed. He came back to my house a half hour later and said, “I'm really sorry. American Home Shield wants us to try and repair it.” I'm like, “What? You said there was no way to repair it.” He said, “I've ordered every single part that can be replaced in that washing machine.” American Home Shield spent hundreds of dollars, if not thousands, on repair parts. In the meantime, I spent more at the laundromat than what it would have cost to buy a new washing machine. Plus, I'm still paying them the monthly fee.

That's the way it started with American Home Shield. But lately, if it's been other things like the plumbing or the electrical, they would send somebody out. They take care of the issue and be on their way. The service has gotten better over time but the claims were also for different problems. The thing I wish American Home Shield would do is to have some place you could call if service isn't going well. If you ask for escalation, you could actually be escalated as opposed to being told, “Sorry. I can't do that.” They tell you the same thing anyway.

Some of the people speak well enough that you can understand them. But other folks are really troublesome. I had lots of professors who didn't speak English, so I'm used to people with foreign dialects. But some of those folks at American Home Shield are still very hard to understand. It doesn't make them bad people by any means. But I have been told a number, “I'm sorry about the inconvenience.” I said, “Inconvenience? We haven't had a washing machine for months.” And they're like, “Oh, well, I know that's difficult.” I go, “Okay. That's great. What are you gonna do about it?”

The washing machine was the first thing and that took forever. We decided to go ahead and give them a shot with something else thinking, “Well, maybe it's their vendor. Maybe that's the deal.” The vendor exposed how bad their customer service is. We've used them for an electrician on two occasions and also for plumbing three times. Those have gone well. The plumbing's been the best. The plumber people came out here and they took care of the issue in five minutes or less. We also had a claim for our refrigerator and that was a good experience. We had technicians out twice for those. The washing machine was, by far, the worst. But the others were pretty good.

The Hers & His Plumbing guys looked at the hot water heater and they said, "Yeah, it's for sure 10 years old. It should go." They called American Home Shield and American Home Shield grilled them on what was wrong with it. They were unable to tell them what was wrong other than the fact that it was 10 years old. I was there when the guy answered questions. He said, "Well, no, it's not leaking at the moment." He didn't know what was wrong. American Home Shield denied the claim. I'm not a Rhodes scholar, but what they've told me was to get lost and forget about it.

I was not very happy. I had to pursue another plumber and do this on my own. The plumber came out, removed the hot water heater and put in a new one. I just incurred a fairly significant expense. I would be more than happy for American Home Shield to reimburse me for that expense. But apparently, they're not going to. The plumber’s position was that although there was nothing visibly wrong with the old hot water heater, that particular one was filled with calcium and would be rusting madly from the inside at any time.

On various occasions, I found American Home Shield to be pretty helpful. But this is the last time I’ll have them. My hot water heater is specifically covered under my program. The plumber said it was no good at 10 years. If it leaks, it's gonna leak suddenly. It's not going to just possibly dribble out. If this thing gets a pressure leak, it's gonna flood out the bottom. I’m gonna be flooding not just my apartment, but everybody below me. It almost seemed to me like I had to get some kind of scope inside that machine and prove to American Home Shield that it was defective. After it’s pulled out, it would show that the paint may be fine on the outside but inside, it's no bloody good.

The contractor was good, and they actually got it done the same day. It took about five hours for them to change the tank, and it’s been working fine ever since the repair.

I've been with American Home Shield for five years now. We originally chose them because they were offering packages that covered the specific stuff we needed to protect our home, or even replace items if necessary. I just really like the convenience of having it. Overall, my experience has been good and I'm very satisfied with how it went.

Recently, I had dryer and washer issues at the same time. The dryer completely stopped working, and it had something to do with the door or the switch. The washer, on the other hand, made a loud cracking noise when it went into cycle. The tech came out and ordered some parts. They came back in less than a week. They were very prompt, and I was very pleased with their communication.

I’ve had American Home Shield since around 2021 or 2022. I’m a little iffy about the claim process because I had to submit a claim for my refrigerator. I’ve had that refrigerator for about 20 years, and the freezer stopped working. When the freezer doesn’t get cool, the ice maker doesn’t work either.

I really need them to replace the refrigerator because I don’t want to keep paying a service fee every time the freezer stops working. Part of the contract says that if they can’t repair it, they will replace it with something of equal value. The repairman said he fixed what needed to be fixed and filled something in the freezer, so now I’ll see how long it works before it stops again. If it stops working again, I may have to discontinue my services with American Home Shield if we can’t come to an agreement about replacing the refrigerator, because if I pay the service fee nine times, I could have already had a new refrigerator.

The technician named Joseph was very good, but there were some issues with the repair. He ordered the door, instead of the complete unit. The door has a push-button front with a motherboard inside, replacing the door didn’t fix the problem. He installed the new door but had to transfer the old board, so the issue persisted. Then he reordered the motherboard, installed it in December, but it still didn’t work. He suggested ordering the whole unit, but American Home Shield told him to stop and they’d provide a new microwave. He hasn’t come back, so I’m still waiting for the new microwave to arrive and to be installed.

American Home Shield gave me a Lowe’s gift card, and I found the exact same microwave I wanted at Lowe’s. I did have to pay the difference and cover the installation, which I didn't think I should have, but I had to, and that’s what they told me. So now I’m waiting for the microwave to come in.

ADDITIONALLY, within the four accounts we have, they been double billing me. I’ve sent a documentation from my bank and even created a spreadsheet showing the multiple accounts and double billed items, which I sent to Amy. Despite multiple follow up e-mails I’ve sent, I’ve had ZERO response since January. They’re duplicitous lying scumball dirtbags. Don’t give them a dime! Enough is enough! Oh yeah, and now their FB page allows comments, but it doesn’t show them. What are you hiding now AHS?

Not to mention the guy left a giant mess in the basement and didn't even attempt clean anything up. Had a minor plumbing issue - they sent out 3 different people and no one could fix it. I called my neighborhood plumber and the guy was here 15 min and it was fixed - of course out of pocket. They hire incompetent contractors. So it's not even worth it. I had one completed job but it took a month from start to finish so hopefully your heat doesn't go out in the winter.

Now the claim is finished. The guy who was supposed to do the drywall just finished yesterday, so it’s all complete. I expected the process to take some time and have some confusion, but ultimately it was completed, so I’m happy with that.

Mile High was great, and the people who came back to repair it properly were fine. But I’m frustrated that it wasn’t fixed right in the first place, because it caused more damage to the house that’s not covered by my warranty. We had replaced all the drywall, textured it, and painted it, and then the plumbing failed and leaked all over our ceiling again, so now we have to replace even more.

When I call they give me a different excuse every time. They at first said I could get a brand new heating and air unit for almost $6,000 which is money I don't have laying around. According to their contract they will pay $5000 for heat unit and $5000 for air. To me that is $10,000, which means they should have replaced our unit at no charge. When I complained again they changed the heating and air company, which came out and said now there is mold in the outside unit and they will charge $1000 to clean that then order the part.

When I called American Home Shield to see what happened with our claim that has been ongoing since 11-24, they said "we canceled the claim until you pay the cleaning of the mold because we do not cover that in our contract." It is an outside unit, in the elements, the mold so they say, the first company mentioned NOTHING ABOUT IT is not inside my house. They canceled the claim. Didn't tell me, said I can buy a new unit. Now it went up to almost $12,000. Where is their $10,000 they are supposed to deduct.

I did talk to a customer service representative who said I in fact was reading the contract correctly about them allowing me $10,000 toward a new unit. I am appalled that they have left me and my family without heat this whole winter without a care for our wellbeing. They only want the monthly fee. Do not use American Home Shield.... ever!!!! In my opinion they should put in a new furnace for us for making us be without heat from 11-24 to current february 18, 2025. 4 months now without heat!!!!

I received a call from KG Winston and they said, “If he would come back what day or time do you want to do it?” They wanted me to do it the next day, but I said I couldn’t because I would not get home almost 5:00. They said that the next time that they could do it was on Monday, and that was Monday, the 13th, from 5:00 to 6:00. They had the same tech come out. It was repaired that time around. He was knowledgeable and helped me a lot.

My biggest gripe with the company is that I end up paying out of pocket most of the time. The technicians always find stuff to fix or add modifications which aren't covered under the warranty. I usually go with the recommendations because I don't want the issues to come back. But one time, I paid $100 for a technician to come and say they can’t do anything about my problem. That’s not great.

Still, I’ve recommended American Home Shield to my brother, and he got them in Florida. There was one instance when a plumber fixed a leak under my master bedroom sink. It still leaked, so they came back and tweaked it. Whether it’s stuff covered or not, I just call the technician and they come back and fix it.

They need to improve in sending out qualified technicians. We’ve had issues where they’ve actually sent out technicians that weren’t qualified to fix things. For example, my refrigerator has been broken since September and they still haven’t fixed it. They keep sending technicians out who removed the compressor. Every technician that came out said they were not licensed to replace compressors and they would leave.

And finally, when they found someone who was certified in fixing compressors, the fire hit. We live in Altadena, California and we got evacuated from the fires. We still don’t have a refrigerator to go back to when we go back home. We have to call back American Home Shield as soon as they let us go back in the house and the repairs are completed, so they could replace the compressor. Other than that, I’ve recommended AHS to a lot of my co-workers and friends.

My main issue is that we haven't even received the check from Whitney yet. Informed delivery showed it was supposed to come yesterday, and it just didn’t show up. However, the check is way less than we feel is fair. Our master bedroom fan was a very nice fan, and the guy told us they would probably pay up to $129 for it because of how nice it was. He said that was the max, and we understood that.

But now, they said they were only sending somewhere between $70 and $80. I even went into Home Depot and took pictures of ones that were similar, and we spent $160 to replace it. The one that was there would not have been a $70 fan, it would have been more like $80 or $90. That’s my case. We've been with American Home Shield for 8 years. We pay a lot of money every month and we’re replacing a fan that should have been mostly covered.

I wouldn't have any complaints about American Home Shield as far as how they get in contact with me promptly and they connect me with reputable service people or service companies. I know everything goes up but the paycheck and the monthly amount is $129.99 now. I wish it could be at least under $100. When I called them about it, they said I missed my negotiation window, didn’t know there even was, and I wish I had known about that. When they come out and I pay that amount, which I get it, if I look at what I would be paying if I actually had to pay for these appliances without having this particular coverage, if I was getting a whole lot of things fixed, then it probably would really be getting my money's worth from it. And it's not that often that they have to come to my place to do things, so I'm paying out a lot of $100 a month for a whole year versus what they service me for. But it's a good peace of mind to know that I have it if I need it.

Only thing is I get a lot of people that have foreign accents and that's not to say anything against anyone. It’s just that the communication barrier is not good. They're talking extremely fast and I find myself asking them what they're saying and having them repeat themselves constantly. It's just a poor communication barrier. But they do help. I just want to talk to somebody where there's no miscommunication.

The claim process itself was pretty easy, and I don’t have a problem with that. The issue I had was with the quality of technicians they were sending. They would send the technician and the guy would say I didn’t need certain parts. They would order parts and then send them back, and the refrigerator wouldn’t get repaired. I had someone come out four or five times and the issue still wasn’t fixed.

At one point, I called American Home Shield and told them I’d lost food and was frustrated because no one could fix my refrigerator. I said if they couldn’t fix it, they should just replace it because I had been paying on the warranty and here I am having a faulty appliance that I've only had for a year and a half. They sent the technician out again and he didn’t get it repaired. Then the claim was closed, and I had to file another claim and pay another $125 for the same problem. That pissed me off.

One thing I have an issue with is how many times you have to go through a repair and how long it takes before they make a decision on replacing the product. I never recovered the food that I lost, and I never got money for that. They refunded my deductible one time, $125, but that’s not going to cover it. The cost of food is high these days, so that was very frustrating.

The customer service reps they have are good. They’re very kind and professional, but the company needs to do something about the technicians they use. At the time they were using Sears technicians, and they would fix one part but not another. The last technician they sent was kind of fussing about what they had previously done. He was very professional and did what he needed to do. He even followed up with me afterward to ask if everything was working okay, which was very nice. That tells you that he takes pride in what he does and makes sure his customer is taken care of.

I’ve recommended American Home Shield to friends before because they handled things well in the past. But this situation just dragged out because the technicians kept changing the dates and saying they couldn’t spend that much on parts. I’m still paying around $130 a month for the coverage.

I like the communication, the promptness, and how they assign a person to your case. They tell you who you’re gonna be dealing with, you get a call from the people, and they tell you what to expect. I signed up with them when I bought this house seven years ago, and I had them before that through my other house, too. I like the quality of service that I get from American Home Shield.

My oven buttons actually stopped working right after I ran the self-cleaning service. This was a couple of days before Christmas, and I couldn't use the broil or oven features at all, which was a problem because everyone was coming over for the holidays. Filing the claim online was pretty easy, and American Home Shield sent out Atari Service Appliance Inc. They were very good, but they had to order a part. From start to finish, it took a couple of weeks, about three days to get someone out, then three to five business days for the part, and another three to five to get the appointment to replace it.

I did file a separate claim for our tankless water heater because it’s been acting up. 90% of the time it just beeps and won't produce hot water, so we have to go to the garage and play "the water game", turning it off and on until it gets hot. Of course, it didn't happen while the tech was there. He mentioned it might need maintenance, like flushing the line, but when I asked if he could do it, he said I'd have to hire someone like him because he didn't have the pump or equipment. It wasn't great hearing him say I need to hire someone like him, but then saying he can't do it.

However, I’ve already recommended American Home Shield to several people. It’s a great service for the basic stuff in the home. If the dryer, oven, or water heater goes out, it’s just nice to have somebody come out, order the part, and fix it. I definitely recommend it and tell a lot of people to get it.

Based on my experience, it’s a good warranty. I’ve been paying for it for about two years and hadn’t used it until now, including the first inspection. That’s all.

We had worked with another plumber prior to a different incident and it was an awful experience. That was for our kitchen sink that was clogged. The plumber AHS sent didn't fix anything and he gave us an unrealistic evaluation saying we needed to take out all our cabinets, replace the piping all the way to the street, and it was gonna cost a certain amount. It was a little ridiculous. We just went with another outside plumber and they came and fixed the clog underneath the sink. That was not a good use of our money for American Home Shield. I submitted feedback through their portal but never heard anything. Also, with AHS, expect the fees to go up if you get a certain level of service. They seem to go up every year, so that's the only hesitation. I started out paying about $50 less.

They set up another appointment to come back. And then they found out that it was the controller that was malfunctioning. So that had to be ordered. And it turns out that the water heater is under warranty. However, Rheem does not have the part. So, I purchased it and paid my own money to buy the controller. I am waiting for that to come in so I can call the plumber again so they can come and install it. I’ve been with American Home Shield for three years and I am dissatisfied because I feel like I’m paying out of pocket when I have this home warranty.

One reason that we use AHS is that we can understand them when we call. We’ve had bad experiences of having an issue in our home with other people and they don’t speak good enough English that you can understand what they’re saying. If I have a problem, I need to be able to communicate that and they need to be able to communicate with me to help me get my problem solved. And that was not our experience with this one at all.

The guy who came out was clean and professional. We had people before who looked like they climbed out of bed and came to our place. He did what we needed him to do and got done quickly. We had an MRI scheduled for months and he came into work early so we could still make that appointment. Usually, people don’t really care about that kind of stuff. But he was a really great guy. We would use them again even if we didn’t have American Home Shield. They just mark all the boxes, basically. We like people who look professional when they come and who are very courteous.

I have an issue with my water heater where after a few minutes, it would run out of hot water during a shower. For example, for three seconds there was hot water and then cold and then hot water and cold. I called the customer service a few times because it was a little bit difficult to get someone. But once I got a hold of somebody, then the process was easy.

The technician called me, came and checked the system, tried to fix whatever he could but it’s not fixed. So, he is coming tomorrow to recheck it to see what the problem is. I made the claim in January, and it has been very difficult for the contractor to find time to come and fix the issue. If this is a unit that’s not much needed, that’s fine. But the hot water in winter with three kids going to school and not being able to take a shower is very bad, and the contractor is not that helpful.

I’d give only AHS 5 stars. I am satisfied with their service and coverage. But a friend of mine who’s using the previous warranty company I had has some issues with his AC or heater. So I said, “Just let me check how AHS does this claim and then I will let you know whether to move on or not.” We share good things about companies and we move if somebody is happy or not.

The people they sent out need to be more in contact. My wife was frustrated with a guy who was supposed to come out at a certain time but didn't when he was expected to, and she had to wait around. Other than that, AHS needs to have their time to be as close to precise as possible because people have other things going on in their current lives. A1 Phoenix Plumbing for something to do with my toilets, the float in there. The technician took care of it really fast and efficiently. He was very professional and polite. He called before he got here to let me know he was downstairs so I can go let him into the building. We also had a little good conversation. He had other jobs to do after my job, and I was like, "Wow, you're working a lot of hours."

So, after two more days, I get a call back from American Home Shield. And they said, “No.” They said, “There’s a coin inside your drum. And the coin needs to be removed.” It’s like, “Well, the man was in my house for three hours. Why didn’t he do it?” “And then by the way, we don’t cover a coin that’s in your drum.”

I said, “All right. I don’t agree with that because the man told me the drum was coming apart.” “Well, if you disagree with that, we will send out another company. And you will pay for that other company to come out if it is not a coin in the drum. If it is something else, then we will handle that.” “So, all right. Get another guy out there.”

A week later, I hadn’t heard, and I called back again. And they said, “Oh, we’re sorry. They’ll call you.” So, finally, they called the next day and scheduled. It was about eight more days before they would come out. In the meantime, we moved. So, this is dragging on now a month and a half or like 40 days. So, I gave the address to the guys coming out. And they said, “Oh, well, we’ll have to call you back.” American Home Shield calls back and goes, “Well, you moved. We’re not covering it now.” “Wait a minute. It took you 40 days to get out of here, and now you’re not going to cover it.” And they would not give me the $100 diagnosis fee that we got charged by.

When we’ve used them over the years, it was okay. It was never wonderful, but it was manageable. Now, it was the 1st of November when we called. So, you were getting into Thanksgiving and all that, and then by the time they called and wanted to come out was after Christmas. So, that was how long it took to get them to come out the second time. And they never showed up and then blamed us. The funny thing is, my wife was on the phone with them. By the time she told them and they refused $100, then they go, “Well, can we talk to you about giving you a warranty on your new house?”

We’ve had American Home Shield for several years. We switched to them initially from another company because we liked what the warranty covered. What AHS can improve on is on prioritizing what’s important and what’s not important as far as the weather. I remember the incident last summer. One of the air conditioning units went out and we didn’t have any air on one side of the house for 3.5 days. And we’re in Las Vegas. It was the side where our bedrooms were, so we were miserable. They said that was the best they could do because they had so many calls.

In the case of the dishwasher, the contractor checked the element and it was good. He turned on the control panel, messed with and tried to figure it out. He then told me he needed a part for the control panel and that he was going back to his shop to see if they could find it because it was an older dishwasher.

I had another claim for the oven door that was not closing evenly. One side was warped where it was letting heat escape on one side. And so, the contractor ordered new hinges for the door so that it would close properly.

My dad’s 97and I’m 71. We can no longer do the kind of repairs on our home, even the simple ones, so we got the American Home Shield. It provides the service that I can’t do myself. Originally, the account was in my father’s name. When I bought the house, I tried to get everything changed over to my name. It still has my dad’s name on the account, which it shouldn’t and there’s no way for me to go in and change that. There’s not a lot of ability to do what I want on the website.

Also, the price keeps going up. I’d like to just put a cap on it cause I’m on a fixed budget. Originally, I was paying $65 a month, but now it’s 100 something dollars a month. Being on Social Security, it makes it more difficult to pay on a monthly basis. But it’s still cheaper than having to hire somebody to come out and do the repairs each time that we need them. And I know that the cost of labor has gone up, so it’s only fair that they raise their prices.

The second guy found what was going on. He had to tear out some drywall to get back to see if there was any, but it ended up not being the foundation. He is supposed to come out Friday to do the work, and he told me that American Home Shield will cover my flooring and my drywall. I’ve dealt with Professional Plumbing before, and they do good work. But the guy that they sent out was not a master plumber. He was very young and he didn’t know. This guy that they sent out from the other company was the owner of his company with 28 years of experience.

I’ve had American Home Shield for about 12 years and they are great people. The only thing I see to be improved is, they could get their service providers out sooner than five days. In my case, it was an emergency and I had to cut off the water. When I call, it normally takes two or three days for someone to get in touch with me. Then, once they get in touch with me, they might be another week out because they are so busy.

Recently I submitted a claim for a plumbing-related issue. The plumber said the issue was preexisting and it wasn’t approved. I didn’t agree because I had been under the house the week prior and there was no issue, so I don’t know how he determined it. I just canceled the request and fixed it myself.

The last time I had a claim, they came out for my water heater and it took about two weeks to get it fixed. I told them it was a code issue with the water heater and that the little circuit box was malfunctioning. The technician understood what that was, so I anticipated him coming out and fixing the issue, or bringing the part to fix it. But he just looked at it and saw the same thing I had seen, and then he had to report the issue so it could be approved. That made me a little confused. I was like, “Whoa. I already told you. You asked me. Why didn’t you bring the pieces?”

He said the way it works is that they first have to try to fix the problem by reigniting it. So he turned it back on even though I told him it would just shut off again. Within the day it shuts off again, and then I have to recall them so they can reopen the ticket. At that point American Home Shield would approve the part and they could order it, but it had to be shipped across the country and that took a long time.

For two weeks I had to go out there a couple of times a day to restart the water heater and wait about 20 minutes for it to heat up. It was just a pain.

For my recent claim, the company that brought the brand new washer out did not put it in. He didn't give me a chance to tell him where my cut-off was. He thought it was under my house. He just dropped it off and left. So I had a friend's company come and put it in, and it has been working properly since then.

I got AHS service because I have a fourplex. I’m a widow and I don’t walk. I have myself and my daughter here, and the other two units are vacant. But I figured I would get that because things are so expensive to get them repaired that that would work if I needed something that needed to be repaired that would cost more than a couple hundred dollars.

It would be to my advantage to have the company. And so far, I was told the last time I talked to someone there that I had up to $15,000 a year because I took the highest-level plan they had. And I pay $67.23 a month for it, and I’ve been in it for over a year. And I told them that it wasn’t working for me because the first time I have a claim, I did not get any kind of feedback.

The lady rep promised me that this person would come out. I was not satisfied with her. He did come out within a couple of days of me talking to her and her signing a new company to come out. And that was the end of that. They give the contractor 24 to 48 hours for the company to respond. The company did respond in that time. They did come out. He told me he would have to turn the paperwork into American Home Shield because the concrete would have to be cut. And so, that they could sister another pipe to the one that’s underground.

I said that they did not have to dig all the way to the back unit to do it. He said that they would just have to cut some of the concrete around where the pipe was broken off, and then sister those two pipes together. And then the utility company would come back out and check it because the utility company has already put in the new meter and done their pipework. But they don’t do anything as far as pipework to the unit. I told AHS that they are causing me to lose money. I had someone prepared to go in there on the first of January. And so, I’m not able to rent it because it has no heat.

I’m paying for the water and the lights, but there’s no gas in there because the pipe has been broken. But they did get somebody out, they did come, but I don’t know what happened between him telling me what was going on and getting it back to American Home Shield. So far, they’ve only taken premiums payments, and they haven’t done anything for me. I’ve had like toilet stop up and I just paid for those out of pocket rather than calling them because of the $125 deductible. And so, it’s cheaper for me to pay the plumber $45 to unstop a toilet.

What I don’t like is the price. When I first signed up with American Home Shield, I had the TV package. Later, I didn't want the TV package, but they kept my deductible at $125 instead of $100, and that pissed me off. I’ve thought about canceling and then signing up again later.

Every time I call for service, I have to pay $125, like for the washing machine. If I didn’t have that TV package before, it would be a $100 deductible. I tried to get that changed. They lowered my monthly payment a little, but they kept the higher deductible and wouldn’t change it.

They said it wasn’t covered under the warranty. I even offered to have someone else remove the toilet, but they said they couldn’t go behind someone else’s work. They made a lot of excuses, and American Home Shield still charged me $100 just for sending someone out who didn’t do anything.

When I called American Home Shield back, the people I talked to followed a script. They said the vendor wrote it up as a cleanup or maintenance issue, but that’s not what they told me when they were here. And it wasn’t a maintenance issue.

Luckily, I found out I had another insurance through the water company that covered a blocked sewer line. They sent someone out and fixed it, but I was still out the $100 I paid American Home Shield. My house doesn’t have a clear‑out access point. If the plumbing gets clogged, the toilet has to be removed to access the line. That’s just how it is. It’s the only way to clear the blockage.

This isn’t the first time this has happened. I had a similar issue with my heating system. I had to call and have several people come out before they could actually fix my heating and air unit.

I have an older unit. It’s a heat pump. Most of the vendors American Home Shield sends out don’t know how to work on this type of unit. There’s only one specific vendor they use who can handle it.

That technician told me he gets calls like this all the time. He ends up going out because the other companies only know how to do basic work. If it’s not a simple fix, they say it’s not covered or something like that.

It's is not worth the headache. That’s what my wife and I decided, and even canceling American Home Shield was an issue. They kept trying to explain why they didn’t fix the problem and gave me a lot of excuses, trying to get me to keep the policy.

I told them I didn’t want it anymore. It always ends up costing me more money. Every time they send a vendor out, it’s $100 whether they fix the problem or not. I feel like that could be avoided if they actually asked the right questions.

We were supposed to get credited back for the month we had just paid for, and I still haven’t received that. At this point, it feels like a waste of $84 a month. I could just save that and call someone directly to fix the problem.

I’m very dissatisfied, but what I like the most is that they act. It's like an authority over the technicians or their private agencies that they hire.

I usually file claims online, and within a couple of hours, the vendor calls to set up an appointment. That process is pretty easy. My only issue with American Home Shield is that the cost keeps going up. I was actually going to cancel, but they were able to negotiate the price down.

It was almost $100 a month, and I don’t use it enough to even remember the last time I used the service. I had to call and negotiate. Then the account was set up wrong, so I was charged twice and had to get a credit. My only real issue with them is the monthly cost.

I was able to negotiate the price down, but I had to threaten to cancel, and I was serious about it. They offered me a deal to stay with a flat rate for a year. I understand that vendor and material costs go up with inflation, but I don’t think the pricing is commensurate with the type of repairs I actually get done.

They were rusted, but they weren’t non-functioning. I had another independent plumber come out and look at it. He said the problem was not my plumbing, and the rust was on the outside, but it has nothing to do with the thread that’s on the inside of the heater.

I’m really sad because my entire cost wasn’t covered by American Home Shield. They’re always using these shoddy companies. Then all of a sudden, they’re not covering the cost. The cost is put on the consumer, and that’s not right because there was nothing wrong.

Instead of them telling American Home Shield the truth, they tried to put through a claim where I was supposed to pay over $2,000 instead of AHS replacing the water heater they put in my house in 1996. The contractor tried to make it seem like it’s my fault. They should just replace it because it's 30 years old.

The next company they sent out said the same thing, and I had to end up paying $1,200 for the water heater that they put in. At that point, the water heater had been leaking for a couple of weeks. I just didn’t want it, so I went ahead and let them do the work on it.

American Home Shield directly paid the plumbing company for the water heater. I don’t know how much they ended up getting from AHS because my sister saw the same water heater in Home Depot for $500, but I had to pay over $1,200 for them to allegedly change our pipes. AHS didn’t reimburse me anything.

AHS needs to stop sending these people, saying it’s the customer’s fault or something is not up to code. They’re not going to replace anything until the plumbing company says everything is okay. But of course, they’re not going to say it if they're trying to get the customer to pay extra money. All I should have had to pay was $100 and not an additional $1,200. At this point, I don’t recommend American Home Shield because I’m very dissatisfied.

Some contractors have been good, but we did have one that was difficult. It wasn’t entirely American Home Shield’s fault. Some technicians weren’t writing things up correctly, so Home Shield was going by what was written. Sometimes it’s gone really smoothly, and other times there have been a few bumps. But this most recent experience was perfect.

I think there was one time when an air conditioner went out. It wasn’t over 104 degrees, so it wasn’t dire. We eventually got someone only for them to cancel. I don’t mind waiting for things like a microwave or a washing machine, but with heat and air, it’s different. We have two air conditioners, and if only one is running, it can’t keep up with the whole house. Eventually, that can cause more problems.

When I call American Home Shield, sometimes I have to sit on hold for a long time, but it usually works out. I’ve kept the warranty because I’ve been satisfied with the outcomes so far. Sometimes you have to wait on hold and talk it through, but I’ve always been able to get it resolved.

One of the biggest problems is that when you call, a lot of the time you don’t get someone who speaks great English, and it’s hard to get your point across. You sit on hold forever, and then they don’t really understand what you’re saying. Part of the issue is that they’re the middleman. They don’t understand the problem or what’s going on with the machine.

We had a lot of problems with the washing machine. One technician came out and said he couldn’t repair it, but the way he wrote it up made it seem like it wasn’t that it couldn’t be repaired, just that they couldn’t do it. So, the warranty had to send another company that could. I was without a washing machine for almost a month, and having to use the laundromat again was not fun.

They ended up sending three different people, and I spent a lot of time on the phone and on hold. But I stuck it out. In the end, they gave us replacement options, and that part was easy. I got a gift card and went to Lowe’s right away to get it.

Apart from that, I’ve been with American Home Shield for almost 25 years, and I’m pretty happy with their service.

I could’ve gone out and bought a new oven faster than waiting for them to come back and fix it. I even told them on the phone that in the days of Amazon, there’s no reason it should take three weeks to get a part. I was disappointed with that.

I finally got ahold of them, and they eventually sent someone out to take care of it, but it took almost a month. I’m not mad at American Home Shield as much as I am at the contractor they sent.

They told me they were all out last week with the flu. Come on now, they could’ve called. My wife said that when the technician finally showed up, he was very professional, and she had no issues while he was there.

I’ve had the home warranty for about 10 or 15 years. I would still recommend American Home Shield because it’s something we basically need. It’s good to have for emergencies.

This dishwasher has flooded our house twice. We now have to replace all the floors in our house which cost us $30,000 and that also means we have to leave for two weeks. We’ve been without a dishwasher for a while now and it’s been absolute hell for my wife who does all the dishes. We have three kids and it’s as miserable as it gets ‘cause they have a lot of dishes.

The tech can’t tell if it’s fixed because he can’t run a full cycle. We don’t run a full cycle until later in the afternoon when power is cheaper. We ran it tonight and it shut off about 10 minutes into the cycle. Then we tried to unplug it and plug it back in. It ran for another 20 minutes and then it stopped working.

The tech, Oleg, who came yesterday, has always been very punctual and responds really well. There has been another person who’s come and he’s always been late. The last time, he was supposed to be here between 1:00 and 4:00. No call, no show, no response from Home Shield. And then I got a call at 6:38 at night asking if he can be here in 10 minutes. I said no. Overall, this has been a nightmare. We asked AHS at what point do they give us a credit to replace it because they have to be spending thousands of dollars sending out technicians fixing it.