American Home Shield Reviews

American Home Shield tends to use companies that point fingers at the customers to avoid covering costs. I inherited a hefty bill of over $2,000 although my sister saw the same water heater at a much lower price in Home Depot. Eventually, I paid $1,200 for what was purportedly necessary repairs and replacements. American Home Shield didn't reimburse me for any of these additional costs.

They keep sending out shoddy service providers who fabricate problems to squeeze more money from customers, while the main issue—a 30-year-old water heater they originally installed—remains unsolved. The only charge I should have faced was the usual $100 service fee, not an extra $1,200.

Overall, I am very dissatisfied with American Home Shield and cannot recommend their service.

While most of my experiences have been positive, there have been a few bumps along the way, particularly with communication and service write-ups. There was an instance with an air conditioner where we had to wait because the issue didn't meet a specific threshold, but eventually, we managed to get a technician out sooner due to a cancellation.

Sometimes the communication barrier with customer service can be a challenge, especially when trying to convey specific issues, and there have been times when I've had to wait on hold for quite a while. However, the problems eventually get resolved. For example, we had a prolonged issue with a washing machine that required multiple visits and resulted in a month-long wait, but the resolution process was eventually smooth.

Despite these challenges, American Home Shield offers easy options for repair or replacement, and we received a Lowe's gift card promptly, which helped us deal with the washing machine problem. I appreciate the small-world experience of meeting someone whose spouse works at Home Shield, as it provided another resource for resolving potential issues.

In summary, while it's sometimes a waiting game with American Home Shield, the issues do get resolved, often in a satisfactory manner. I would rate their services a 4 out of 5, given the overall outcome is positive, though there is room for improvement in communication and response times.

This frustration was only compounded by the knowledge that in today’s market, where most parts can be swiftly sourced from places like Amazon, it shouldn't have taken three weeks to source a part. There was a lack of communication, as I was informed only after my inquiries that their staff had been sick the previous week. On the positive side, the technician who finally completed the service was professional and courteous.

I hold no grudge against American Home Shield, my concerns were primarily with the service provider. Despite this hiccup, I believe American Home Shield is a worthwhile backup for emergency situations, and I'd give them a rating of 4 stars.

We've had technicians visit at least a dozen times, which has resulted in lost workdays and the inconvenience of rearranging our schedules. Despite this, American Home Shield seems hesitant to replace the dishwasher, opting instead to continually send out technicians. One technician was notably late, even attempting to visit at 6:38 PM after missing the scheduled window, which was incredibly unprofessional. Ultimately, while the technicians, especially Oleg, have been polite and punctual, the overall service from American Home Shield has been disappointing.

Although the contractor was professional, they arrived when the furnace was operational, making it difficult to determine the exact problem at that time. I was charged $125 for the visit, and they suggested my furnace needed servicing without any immediate repairs being conducted. I'm unsure about what American Home Shield has approved for repairs, as I haven't checked their email follow-up yet.

I first got American Home Shield services when considering selling my house, thinking it might be beneficial for potential buyers. So far, I find the communication could be improved, as there was a mix-up and delay in the contractor appointment. Despite some uncertainty about my furnace's condition and American Home Shield's approval status, I'm indifferent at this stage but aware it could have been a more severe issue.

I had to reopen the work order, and it took another week for them to come back. This time, the technician diagnosed a dead motor, replaced it, but the error still showed up. It was infuriating having to go through the process again, only for the problem to remain unresolved.

I requested a different technician after multiple failed attempts to fix the leak properly. Communication was poor, and the process dragged out for nearly two months. I have arthritis in my back, as does my mother, so being without a dishwasher for that long was painful and inconvenient for us.

The representatives I spoke to at American Home Shield were generally helpful and compassionate, which I appreciated. However, being unable to choose my own appliance service contractor was a significant downside. Those I dealt with seemed inexperienced and were difficult to reach, causing unnecessary delays. Ultimately, I decided it wasn't worth the hassle and effort to continue with their service.

I would advise anyone with a new home to consider American Home Shield for the initial years due to their strong customer service and coverage. However, be wary of their high costs and the companies they contract with. Despite their expensive pricing, their customer service and coverage quality is decent, but dealing with their contracted repair services was far from satisfactory. Overall, I would rate the entire experience with American Home Shield a 3 out of 5.

The submission of the claim was straightforward. I called American Home Shield and spoke with a representative, which was favorable since it wasn't an automated system. While I can't recall the specifics of the representative's professionalism, I generally found it satisfactory. Before the contractor's visit, I received their name and contact number, and they reached out to me directly.

If I were to rate this experience, I'd give it a 4 out of 5. The initial misdiagnosis and the proposed costs for freon were concerning, as they nearly matched the repair cost. I believe that when a service promises to fix something, it should cover everything necessary for the repair.

In advising friends and family, I'd say American Home Shield is worth it, but it's important to stand firm and question aspects that don't align with expectations. Overall, I'd rate their customer service, pricing for fees (factoring in that it came with my house), and coverage each a 4 out of 5.

The electrician who came to my home was courteous and professional. He introduced himself, we discussed the problem, and he quickly identified and resolved the issue by removing a short within the system. Since then, the circuit has been working wonderfully.

I've been with American Home Shield since I purchased my home in August, thanks to the realtor's recommendation. While I find the deductibles a bit high, I appreciate the efficiency of their service. I've had four service calls, and each time they've addressed my issues effectively.

I tend to manage everything online, so I haven't interacted much with their customer service. I like their website. Even though they don't use local vendors, it doesn't affect the superior service I've received. Overall, I'm pleased with American Home Shield and would definitely recommend their services.

For instance, they sent someone who ended up breaking my AC, which is now making noises and isn't functioning properly. Despite numerous calls, they refused to accept responsibility or send someone who could fix it. As a person with a disability and living in Florida, I depend heavily on air conditioning, and this situation has been severely challenging. They keep insisting no one is available, yet I found someone willing, but American Home Shield wouldn’t issue the necessary work order.

When it came to another issue with my refrigerator, they sent a technician who replaced the fan, but the problem persisted. All my food thawed and spoiled, costing me a great deal. This back-and-forth has been ongoing for weeks, reflecting poor customer service and inadequate resolution efforts from American Home Shield. I strongly advise against signing with them due to these unreliable and distressing experiences.

American Home Shield tried to assist by reaching out to ACA, but the response and service from ACA were frustratingly inadequate. As homeowners trying to sell our house, this unresolved issue is stressful, affecting both safety and property value appearance. I recommend that American Home Shield swiftly transition to a different service provider if one company fails to perform, to prevent extended inconvenience and expenses for the customer. While resolving this issue, we've been forced to eat out daily, further adding to frustration. I hope they improve by promptly replacing inefficient service providers and perhaps assist with replacement costs when necessary.

The first technician who visited only spent about 15 minutes, identified an issue with the ice maker, ordered a replacement, and left without thoroughly checking the refrigerator. When the parts arrived, it took another week for the technician to return. The second technician was more thorough, spending more time diagnosing the problem and concluding that the compressor and control board needed replacement. Despite this, it took over a month without a functioning refrigerator due to delays in receiving parts and scheduling follow-ups.

Ultimately, I found out that American Home Shield capped the repair costs at $2,000, and the costs of the multiple technician visits were deducted from this total. This policy left me with a lower reimbursement amount when the refrigerator couldn’t be fixed and needed replacement. While my experience with American Home Shield's phone customer service was positive, the overall process, due to policy limitations and delays, was exhausting.

In conclusion, I would cautiously recommend American Home Shield due to the initial attempts to help, but advise potential customers to be aware of the repair cost limits and the extended timelines this might lead to.

When I tried reaching out to American Home Shield again, they said they covered everything under the sink. However, the first technician they dispatched couldn't shut off my water and claimed the job was done. They had to send another person who found that the previous technician did nothing because I had already fixed the issue myself. I was still charged $125 for this non-service.

Currently, one side of my sink still leaks but American Home Shield refuses to cover it, saying it's not their responsibility. My dealings with them have been frustrating. I've contacted them multiple times since moving into my new home in July, mostly to be told that my issues aren't covered, even when the paperwork states otherwise.

For instance, they refused to cover my hot water heater, claiming it wasn’t the right one for the house, despite it being installed when the house was built. Additionally, their promise of servicing the furnace and air conditioner once a year was met with excuses about having to wait until March, which made no sense during the winter months.

Overall, I'd rate my experience with American Home Shield as a 1, and I wouldn't recommend them to others.

American Home Shield emailed me options: they offered a comparable cooktop and other models, including both gas and electric options. They also provided alternatives like a gift card from Lowe's or a check. I chose the comparable cooktop, which was delivered promptly. Another company installed it, and it's been performing wonderfully, just like my previous one.

Overall, I'm more than satisfied with the responsiveness and efficiency of American Home Shield. Their ability to deploy competent contractors is noteworthy. I genuinely recommend them because they honor their contracts, saving me both hassle and money.

When the technician came out, he explained that it was more of a maintenance issue, which isn't covered by American Home Shield. He recalibrated the door and lubricated parts but didn't really address the bolt problem, which had caused the cable to stretch. I ended up paying $269 for this service, in addition to the $100 already spent, which seemed excessive. The repair has been effective so far, but the cost was a significant concern.

I've had past issues with American Home Shield where they wouldn't allow me to replace parts I purchased on my own. I rate my experience a 2 because of these frustrations. Their customer service is not ideal due to the reliance on automation and the service wasn't fully utilized for my benefit. But the cost seems comparable to similar services and the website is functional and easy to use.

In general, I'd recommend friends or family to compare different companies and read reviews before committing. I've heard positive stories about similar services handling larger repairs, like an air conditioner replacement, but have yet to experience that level of service myself.

On the positive side, when we first got the service about 4.5 years ago, recommended by a previous company that went out of business, we had good experiences, especially with AC repairs. I appreciate the coverage American Home Shield offers, but this recent experience has been less than satisfactory, mainly because of the poor customer service.

The repairman from AT Services was very professional. He initially diagnosed the problem, ordered the necessary parts, and returned to fix the issue. The entire process from diagnosis to installation took less than a week, and now my oven works like it's brand new.

I would rate my experience with American Home Shield as a 5-star. They were responsive and efficient in dispatching the work quickly. The contractors they select are qualified and prompt, and I appreciate how easy it is to request service through just a few mouse clicks. Although I feel that the price is slightly high, I understand that it's for the peace of mind knowing that problems will be taken care of.

Overall, the online tool is user-friendly, and my overall experience has been smooth and satisfactory. I would recommend American Home Shield to friends and family because they deliver quality service and excellent customer support.

The claim submission process was straightforward. I simply made a call and found it easy to complete. Although I initially had to wait a bit because of a snowstorm that caused widespread plumbing issues, American Home Shield prioritized my case once they realized my inconvenience of having no functional toilet.

What I appreciate most about their service is their responsiveness. They ensured a high-priority resolution to my issue. Eventually, they did everything they could to provide me with a workable solution until I could get a new toilet installed. I am very pleased with the overall experience and would highly recommend American Home Shield to friends and family. I'm gonna renew my American Home Shield warranty for the next 12 months, starting June 15th.

I've been with American Home Shield since around 2016, initially impressed by the service my parents received. I opted for a package that allowed me to cover items like the washer, cook stove, and refrigerator, which was affordable and practical for my needs. Although I haven't used the service much, the occasions I did required assistance were satisfactory.

There was one negative experience related to an air conditioning issue at my mother’s house. The technician was rude and unhelpful, and their service led to an additional expense, as they failed to cover repairs citing issues with the system which needed an overhaul. Eventually, replacing the system led to savings in energy bills, validating my decision to not use that company again. Overall, my experience with American Home Shield has been mainly positive, and I have recommended them to friends who have also appreciated their service. I plan to continue their services with the purchase of my new home.

I had a claim for the HVAC that was not putting out heat. I had it maintenanced by another company and they froze it up. There was two inches of ice outside, there was enough puddle of an ice where everybody called it an ice skating rink, and it was only blowing out part of it. I had two other heaters sitting in the living room. So, I called AHS and they said they were going to send so and so out on such and such a day, and they were going to be from Cool Heat Heating and Cooling Company. They're over on the far side of Eugene which is about 20 miles from me.

The guy who showed up was named Wade and he asked me what was wrong with it. I told it was not heating like it was supposed to. He then proceeded to tell me to quit arguing with him. But I told him that I was not arguing with him. So he got two feet in front of the machine, turned it on high, backed up to four feet, and said that it was working fine. He also looked at the filters and he left. He was here for 15 minutes and I was a little upset. He didn't really do anything. I called American Home Shield again, so their rep made another appointment. I asked if it was going to cost me and she said no because Wade didn't fix the problem. She then said that Cool Heat would send Wade and Ben, because I asked for a different technician.

Five days later, Wade shows up. Nobody else. The fist sentence out of his mouth was, “What seems to be the problem this time?” I told him that it was the same as before and he said, "I told you it was working just fine.” But I told him that it wasn't. And again, he went with his I'm-gonna-argue-with-you spiel. He then said that he was going outside to make a phone call. He was out in his van longer than he was in my house and this time, he didn't do anything. He comes back to the door and he said he was waiting on the warranty company to call him. Moments later, I got a ping from American Home Shield saying that I have an appointment set for February 6th. So I wrote out my review on this guy. He was very curt to me and he didn't want to explain anything or communicate.

I waited a three days, then I called up American Home Shield and I told them that since my HVAC is not working, I went to somebody else's house for a few days. And I told them that I would like to know what this appointment is for. The guy then went out of his way to find out and tell me. He said that the diagnosis was that the motor wheel was dirty and was not blowing out air out of half of the unit. He then called Cool Heat. I was so impressed with this guy. He came back and said that there was going to be two guys in my house on the 6th and they were supposed to do some sort of cleaning. But he said they were not paying for it because they don't claim those items. The first meeting, the guy told me that the motor wheel would cost $200 to $500 out of my pocket to clean. It's an internal wheel.

At this point, the rep told me to hold on again and he called Cool Heat back. When he came back, he said I was going to have someone come out on the 6th to look at it thoroughly and there would be no cost to me. Cool Heat was going to take care of it. So right there, American Home Shield is a 12 out of 10 in my book. Also, their rep did not want me to hang up at all. But he still didn't know exactly what they were going to do or who was going to come over here. On February 6th, there was a knock on my door and a guy younger than Wade came up. Apparently, he had been sitting out in his pickup because he was 20 minutes early, and he said he'd go in and see if he could do something. He said that his name was Sebastian and that he was waiting on Wade. I told him that Wade didn't like me, wouldn't tell me anything, and that he liked to argue. Sebastian said that that was what he does. I then asked him what they were going to do that day and he said they were going to tear my machine apart. And he started taking it off the wall.

There underneath the unit that needed to be moved and when Wade showed up, he didn't say a word to me other than, “All this stuff was supposed to be moved”. I told him that he didn't communicate to me what he wanted me to do and he pretty much quit talking to me after that. So, they tore off my unit, took everything out, wrapped it up, cleaned it internally, lubed this, looked at that, did this, did that, went outside, added some Freon, and checked the connections. They were here for over two hours and they did not fool around. When I went outside, I told them that there was still water and ice. Wade told me that those were supposed to be there. What he didn't know was I was taking pictures the whole time of what they were doing and how they were doing it.

Compared to Wade, Sebastian was communicable and personable. But every time he tried to tell me something, Wade would shut him up. Then they decided to go outside. Wade was also very upset because I have a decorative cover around my outside unit and he didn't like that. In the end, it wound up taking three weeks to solve the problem. I left for a whole week and went to somebody else's house because it was ridiculous that I had to have two other heaters sitting here in the living room to keep me and my animals warm.

On their second trip, Ben was supposed to show up, but it wound up being Wade and Ben. I questioned it and never got an answer. On the third trip, Wade's phone rang and he said to tell Ben to meet him at his house. He said that he didn't need to go to that place, so Wade told Ben not to show up here. Also, I don't like people coming in and being curt with me and telling me I don't know what I'm talking about and what I'm saying is wrong. But I liked that American Home shield stepped in and explained what they could and could not do for me, and that they could communicate for me.

Recently, I had a claim for my dishwasher and I was so impressed with the tech that AHS assigned. He was professional and communicative. Other than that, I was told that AHS covers microwaves only if they're built in. They also cover a hot water on demand unit, but they're not all lumped under appliance. I was also going to have them look at my fridge and dishwasher, and they told me that they're not under the same thing. But the stove and dishwasher are under one heading of appliance. The refrigerator is under another one because of the refrigerant. So, if I would have had the dishwasher and stove looked at, it would have been one service fee. But to add the refrigerator to it means another service fee because of the breakdown of the different departments.

Then, the HVAC is by itself because it's a heating and cooling unit. But exhaust fans, they would cover the one in the kitchen and the one in the bathroom. The lady was so kind and patient in explaining these things to me. But the service fee is not extraordinary and it threw me a little bit. But for the short experience I had, I would give AHS 12 out of 10.

As for the claim process, I used the online system, which was straightforward. You simply log in, specify the faulty appliance, and they assign a technician to you—I found it quite hassle-free.

I've had American Home Shield coverage since purchasing my house, as that's what the company she always uses. On a satisfaction scale, I would give them a high rating because they fulfill their commitments. What I particularly like about their service is the ease of use and straightforwardness, and I can't think of any improvements needed.

After submitting the claim, I received an email that the contractor, On Point Plumbing, had 24 hours and they would contact me with the time and date of their visit. I also got an email that stated that someone was on the way. They showed up and I told them what was going on, then they assessed, fixed and reported it.

When the plumbing team visited, they were friendly and highly efficient. I appreciate that they explained how they were going to fix the issue using a snake to unclog the drain. Now, everything's draining. I couldn't be happier with their service, and I love them every time.

We've had an American Home Shield membership for five years, which we continued after the initial year provided by the previous homeowners. Although we've only used the service a couple of times, I believe it's a reliable safety net to have and I would recommend it to friends and family.

The coverage, customer service, and my overall experience with American Home Shield deserve top ratings. In particular, I would highlight the importance of having something like this in place because you never know when you might need it.

American Home Shield provided us with options: either select a new appliance through their site or opt for a buyout. We chose to order a new appliance and it was installed within four days. The new washer had many more features than the previous one, which was quite basic and they don't sell anything like that anymore. I'm very pleased with this upgrade.

American Home Shield has been quite responsive. I've always been satisfied with the contractors they send out. However, their online portal could use a few improvements, like having more options that align with what’s covered in the contract, such as furnace repair.

Overall, I’d recommend American Home Shield to a friend as well as rate them highly. My experience was positive, especially with the enhanced appliance we received.

For anyone considering American Home Shield, I'd say our experience has been great. Though it's a bit costly, in our case, it's been worth it every year due to the reliable solutions provided. Overall, I would definitely recommend their service.

Unfortunately, there have been less satisfactory experiences as well. One technician who came to fix my stovetop made inappropriate remarks about race and religion, which made me uncomfortable. More disturbingly, he chipped the edge of my glass stovetop while reinstalling it, which could eventually lead to further damage. I didn't report him to American Home Shield out of fear of potential repercussions.

Additionally, there was an incident with Gates Electrical or Air conditioning company. They sent a technician who broke the steps leading to my air conditioner, and he tried to solicit extra work off the books. His actions left the air conditioner unfixable until I hired a different company to properly repair it. Even after reporting this to American Home Shield, I only received a refund of the service fee, but they did not cover the cost of repairing the steps or the additional work I had to commission. While I've had some very professional technicians from American Home Shield, like those from McDonald Electric, there have also been numerous issues that make me hesitant to give them a positive review.

The thermostat that they installed didn't have the necessary functionality, and when I sought a resolution, they insisted that only Connor could return, despite having other employees who could do the job. This situation was disconcerting as I didn't feel comfortable having Connor return due to his prior behavior. Although American Home Shield refunded the initial service fee, it didn't solve the immediate problem, and I had to purchase and arrange for the installation of a new thermostat with community help. This was my first negative encounter with them, as I usually expect an option for a different vendor when faced with such service issues. While they offered the refund, the lack of alternate options or solutions left me dissatisfied.

They came out and said that the unit was leaking Freon because of where my dog urinated. The outer shell of the unit was involved, but my unit was almost 20 years old and it wasn't even leaking. Once they came in, checked the Freon level and said it was low on Freon, the system worked. It was just low on Freon and I felt they used the situation as an excuse to avoid paying to put the Freon in it. American Home Shield eventually sent another company out for a second opinion and they also indicated the need for Freon. However, the claim was still denied. I needed a new system, and I ended up paying out of pocket for it.

This was the first claim denial I've faced. I have two units, an upstairs system and a downstairs system, and in the past, they've come out and worked on my unit. They've replaced some fan on the unit outside. They also replaced a part for the downstairs system, and they did something else with the air handler at some other time as well. Given my recent experience, I'd rate American Home Shield at a 3 out of 5.

However, my past experiences with American Home Shield have not been as satisfactory, particularly with plumbing issues. Previously, it took over two weeks to find a plumber willing to work with them, and when he got here, he resolved an internal faucet leak but couldn't address a more severe issue outside with the graywater tank. I had to make numerous calls and it seemed like finding someone to work with American Home Shield was a challenge, potentially due to low payments or other issues. Despite these past frustrations, the recent positive experience with the electrician has restored some faith in their service. But if this last experience hadn't been good, I might have considered canceling my service.

The service provided by Royal Air was excellent. Despite some initial communication hiccups, they went directly to the property to address the heating issue promptly, knowing it was urgent due to the cold weather. They most likely communicated with my renter regarding the repairs. A few days after the service, I checked with the renter, and everything was functioning well.

I've relied on American Home Shield for about three years for this property and have used them or Choice Home Warranty for various other rentals over the past eight years. I appreciate the reliability and ease of service with American Home Shield, although there was an occasion a few years back when they or Choice Home Warranty didn't have a provider in Miami, Oklahoma. Consequently, I resolved that issue independently. I've already recommended American Home Shield to friends and continue to do so.

When the company finally appeared on Tuesday morning, they inserted a cable in the wrong area and it ran into a foreign object. They got their cable stuck and it broke off, leaving two feet of cable sticking out of my shower drain. To make things worse, my shower was left filled with sewage because they had not brought the proper equipment. They had driven all the way from Iowa, which is the next state over, and they were not going to return for several days. They left, and American Home Shield refused to cover it and charged me a service fee even though the company wasn't in our service area, which was why they had to drive from three hours away.

Desperate, I called a local company the next day, and they removed the stuck cable and fixed my sewer line. All this took more than a week without functional plumbing, which was incredibly challenging. I had influenza when it first happened, then my child got influenza too. We could barely flush our toilet and we couldn't do laundry or shower. It was terrible.

Overall, I find the warranty a terrible investment. The lack of timely service, the coverage denial, and the ensuing charges were frustrating. I would rate American Home Shield a one out of five. The customer service couldn't do anything, and they did not cover the issue as promised by the warranty.

Financially, this was troubling, as I ended up wasting $500 for the multiple visits. American Home Shield charges $100 per call, and I wasn't reimbursed due to the time elapsed. Thankfully, since the repair by the second company, both appliances have worked perfectly. Unfortunately, based on this experience, I am very dissatisfied with American Home Shield.

I appreciate that American Home Shield has been responsive, but I have concerns about the repeated issues with Elite Appliances and would prefer they dispatch technicians from Easy Appliances, who seem to perform better. Despite these challenges, I've continued with them because of their overall support. However, due to my experiences with the Elite Appliances technician, I would only rate them a one out of five.

The contractor they sent was knowledgeable, managing to navigate a challenge due to the change in hot water heater sizes over the years. It was gonna be a tight squeeze getting through the smaller door to the room that the hot water heater’s normally kept in. The professional work and personable service impressed me, and I would definitely use them again if needed – hopefully, I won’t!

Overall, I’d rate American Home Shield a 4 out of 5. My initial experiences involved some misunderstanding due to common overselling of their coverage, where people tend to claim it covers everything and drastically reduces the cost and they never have any problems. People have to be realistic and it's important to remember the home warranty helps reduce costs but doesn’t cover all scenarios without certain conditions being met. If someone's AC has a freon leak, the company isn't gonna just gonna come out and fill it for free.

I've heard stories from people, “Oh, there was a windstorm. I lost some shingles. So, they completely replaced my roof.” No. The company will have someone come out and patch it up, but people are gonna have to find somebody to redo their roof. That's almost not fair to penalize them for it. Regardless, it's valuable for what it does offer.

We have a 10-foot ladder, but the contractor has a 10-foot ladder too and I verified from the company that there's no extra charge for using their ladder. We've been in a battle with that now. The contractor said, "We can't do it. It's not safe. We've got to send out two people," but the insurance won't pay for that. The contractor proposed performing the job outside the insurance coverage, suggesting that the reimbursement from American Home Shield was insufficient. I asked for another contractor to be sent out to check and the home warranty company scheduled one. However, when I called that person to change the appointment, they told me that American Home Shield canceled the work order, then I was called by American Home Shield and they offered to give me $135.

Despite these complications, all prior services by American Home Shield had been flawless. However, this recent problematic and time-consuming claim made me reassess their service level, attributing a lower rating compared to my previous positive experiences with them. I've got a dispute with them right now and we've had to escalate it multiple times.

The two technicians who came to my home were super nice and very knowledgeable. I always handle my requests through American Home Shield's online service and the turnaround time is impressively quick. Submitting the request is easy to do, and they have someone at my home within a day.

I've been using American Home Shield for a few years and am quite pleased with their service; I have no complaints. If a friend or family member asked, I would tell them the same.

The only downside is that the price increases every year, which I rate as a 3 out of 5. However, their overall service, especially the online platform, deserves a 5. Overall, I would highly recommend them.

The problem was just a loose wire, but the difficulty was to follow the path to discover where the loose wire was. He spent two hours here, but he also cleaned the sensors. It took one hour to figure out the problem.

The furnace is now functioning perfectly, and the experience with AHS was quite positive. I would recommend them. However, one area that could use improvement is the scheduling—the appointment took about three days to set up, which was inconvenient.

When the technician from Crispy Air Heating arrived, he was professional and identified that the problem was due to a bad transformer. He ordered the part, and while they were able to schedule it for the next day, I wasn't available, but I appreciated the promptness.

Despite the professional service from the contractor, I was disappointed with American Home Shield because they refused to cover the repair. They claimed it was a pre-existing condition since the issue could be diagnosed by "easily mechanical means," a term they didn't clearly explain even after several escalated calls. It felt as though they were just trying to deny the claim based on their internal policies, especially as it was within the first 30 days of the contract on this property.

Even though I've had American Home Shield for years and generally had no issues with them, this experience was frustrating. They denied the AC repair but refunded the $100 deductible after my escalation. Although their service on a different issue, like my garbage disposal, was handled well and without extra cost, the inconsistency was concerning.

Based on this particular case, I would rate my recent experience with American Home Shield as very low, primarily because of their handling of the AC repair claim despite having positive interactions with them before.

The technicians they send, including those from Sears, have generally solved my problems effectively. For instance, a previous dryer issue turned out to be caused by birds nesting near the vent, which they quickly identified and fixed. Regarding their service, I would rate it a 5 out of 5 and recommend it to others.

However, I did face a problem about two years ago when I required a plumber. They couldn't provide one promptly, and although I hired someone I knew in compliance with American Home Shield's standards, they wouldn't reimburse me as this plumber wasn't certified under their service. Despite that inconvenience, once resolved, the issue was permanently fixed, and I haven't had plumbing troubles since.

Overall, aside from that isolated incident, I am satisfied with the service, especially with quick resolutions through Sears.

This isn't my first unsatisfactory encounter with them; a previous incident involved my dishwasher, where a claim was denied due to water damage being deemed my fault, so no repairs were made. Notably, these are the only two claims where I've encountered issues, as American Home Shield has generally handled my other requests effectively.

I've found that the technicians who visited have been polite and courteous. However, in situations where repairs aren't possible and no logical explanation is given, I'd appreciate not being charged for service. Initially, I was told American Home Shield would replace items they couldn't repair, which hasn't been my experience.

Overall, I'd rate American Home Shield a 3 out of 5.

The overall claim process was terrible. Communication and customer service were severely lacking, with many of their reps having a limited command of English. After 54 days, I finally received a working refrigerator. This whole experience left me highly dissatisfied with AHS.

I appreciate American Home Shield's accessibility and efficiency in responding to service calls. They've been prompt in returning phone calls and managing claims, which has been refreshing after our past experiences. Overall, I'm very satisfied with their service and would recommend them to others.

While the service from the contractor was excellent, I have significant concerns with AHS itself. They are very slow to respond and not cooperative. I once had to wait from a Sunday morning until Tuesday without water because they couldn't find an available plumber immediately. Additionally, many local plumbers refuse to work with AHS because they are slow to pay for services. For instance, my local plumber mentioned he still hasn't been paid for two other jobs through them.

Overall, I am disappointed with American Home Shield's service, considering the costs involved and the out-of-pocket expenses I still incur. I even considered canceling my policy but haven't done so yet. I would rate my experience with them as a 2 out of 5.

However, I had a more challenging experience with a refrigerator freezer repair. Initially, American Home Shield replaced the compressor, but it turned out to be the wrong one. This caused intermittent freezing issues. By the time I realized the issue, more than 30 days had passed, and they charged me for another service call to install the correct compressor. This was disappointing because the mistake wasn't on my end, and I felt that the additional service fee shouldn't have been charged.

On the positive side, the technicians have always been polite and professional. Overall, I would rate American Home Shield a 4 out of 5, mainly due to the issue with the refrigerator repair.

American Home Shield's representatives were always helpful to the best of their ability, but on the downside, their accents sometimes made communication difficult, which might have led to misunderstandings.

Rating my experiences, American Home Shield themselves deserve a 5-star rating for their efforts, although clarity regarding subcontractors like National Plumbing is needed. As for the customer service interaction, due to communication barriers, I would rate it a 4. Despite the pricing concerns, which I evaluate at a 5, I still value their overall effort to rectify the situation with us.

However, I've noticed a significant increase in the monthly premium over the years, going from $39.99 to $125 recently, without prior notification. This unexpected hike in charges is something I need to consider moving forward. Additionally, there was an instance where the service charge was temporarily incorrect on my credit card bill, showing $125 instead of $100, but it was later adjusted.

Overall, I'm satisfied with the service from American Home Shield but am concerned about the unexplained cost increases. If asked to rate my experience, I would give it a 4 out of 5 stars due to these pricing issues.

When Moonglow Services arrived, it was two polite gentlemen who inspected the oven. They communicated clearly about what they were doing, checking for available parts given our oven's age, and informed us that we would hear back from either them or the warranty company.

I've heard negative comments about home warranties, but for us, having older appliances, it has been beneficial. American Home Shield has been easy to work with, and I never felt cheated. It covers a lot, though sometimes there's confusion with electrical or plumbing coverage.

Overall, my experience with American Home Shield has been easy, providing peace of mind knowing our appliances are covered.

The technicians who came to fix both issues were great. Since the repairs and replacement, I haven't faced any recurring problems. I'm genuinely satisfied with the service, and I often recommend American Home Shield to my friends as I believe everyone should consider having their coverage.

My star ratings for American Home Shield are high, as I would give them a 5 for customer service, overall coverage, and their online tools. The price is slightly less perfect, but I'd comfortably rate it a 4. Overall, their service has been beneficial and reliable.

This staggered approach was different from what I'm used to, and while the overall repair took longer than I anticipated, every tech was professional and kind. The customer service itself was excellent. However, it was tedious having to take time off work multiple times to accommodate their schedule. Despite the delay, I'm satisfied with the resolution.

The service from Antech Appliance was satisfactory; they came out in a timely manner. However, the entire process, from their initial visit to completing the repair with the necessary parts, took over two weeks. They explained this delay was due to waiting for parts. Despite this, they eventually fixed the issue, and the ice maker is now operating satisfactorily.

Throughout my experience with American Home Shield, I've had both good and bad encounters. While this recent issue was resolved, I previously faced problems with misdiagnosis on an air conditioning claim, which led me to eventually seek help from my own technician after getting a cash-out from them.

Overall, I'd describe American Home Shield's service as satisfactory, but it certainly has room for improvement. My experience was average; customer service, coverage, pricing, and their website all rate around a 3 out of 5 for me.

I was very upset about that and said, "I'm going to find another insurance. Let me talk to your manager." The guy transferred me to his superior and the lady was very nice. She was able to help me at no extra charge and scheduled the service, then the service person came in and fixed the problem. He was nice, and now, everything is working perfectly.

Additionally, I've noticed some discrepancy in the co-pay amounts. Some of my acquaintances are paying $100, while I am being charged $125. Despite these issues, everything is now working fine, but I'd rate my overall experience a 3 out of 5.

I contacted American Home Shield by phone to arrange this service. Overall, my experience with American Home Shield has been positive. We've consistently received good service and competent contractors.

While I've generally had a good experience with the technicians they've sent out and haven't faced issues with any vendors, there have been times when getting issues resolved has been less than smooth. For instance, when we lived in Andover, we had a heating problem that took quite a while to get sorted out since they preferred patching things up rather than replacing parts, which was quite frustrating.

Moreover, American Home Shield can sometimes be uncooperative, particularly in terms of communication and timely resolution of claims, which can feel like they're dragging their feet. Despite this, I'd rate them a 3 out of 5.

I've been with American Home Shield for about 3 years now and their claim process is pretty smooth. So far, they've been very helpful and saved us a considerable amount of money on repairs. I would definitely recommend them.

I've been using American Home Shield for about 10 years, and this is the first real problem I've had, though it's more with the service vendor than the company itself. Despite the inconvenience, I've generally been satisfied with American Home Shield until this incident. The overall experience with Winston Doors left much to be desired, but American Home Shield has been reliable otherwise.

All the technicians who have come to my home have been polite and respectful, providing notifications before their arrival. However, I believe American Home Shield could improve by being more upfront about changes to warranty packages, especially for long-term customers like myself who have been with them since 2000. Overall, I would rate their service a 4 out of 5 stars.

When the contractor arrived, he was very friendly and efficient. He quickly identified the problem and replaced a part that's in the back of the toilet. Apparently, we had a special kind of toilet, but he happened to have the part readily available and fixed the issue without any hassle.

I've had American Home Shield since we bought our house a few years ago, as it was recommended to us, and we've continued to maintain it. Throughout my experience with their service, everything has functioned well after repairs.

I haven't encountered any problems and find the service very efficient—problems get resolved quickly. I'd rate the ease of using the website at 5 out of 5. Although I don’t handle the payments directly, I would guess the price is reasonable, maybe a 4 out of 5. Overall, my experience has been easy and efficient, and I would recommend American Home Shield to friends and family.

Though Hill's did a fantastic job, my overall experience with American Home Shield has been disappointing. It usually takes too long to get things fixed, like when it took over a month to get a washer repaired — a situation that inconvenienced my busy household significantly. Additionally, while their concept seemed excellent when we first subscribed, there are better choices out there now. Therefore, I’ve been contemplating whether to stick with them or just directly pay for services.

It's been pretty challenging dealing with American Home Shield's inefficiency, and while some repair personnel like those from Hill's were good, others weren’t quite up to standard. The coverage itself is decent for my needs, as I have a straightforward, older home. But, responding promptly to service needs remains a huge concern.

I would recommend friends or family to look for another company with better reviews and faster service. In essence, consider your options and make sure the company you choose can deliver prompt and professional service when you need it.

In the past, I’d call American Home Shield for service, but now I set everything up online, which is a lot more convenient. If a friend asked about my experience, I'd say American Home Shield is great for convenience and handling major fixes, but it's not inexpensive, so they should consider whether or not it fits their budget. For me, the service is great and really helps me as a landlord.

I would rate my experience with them 4.5 stars. I think they could improve by speeding up repairs for urgent issues like air conditioning breakdowns, especially since these often happen in the summer. It takes a while because it's expensive, but they get it fixed. In terms of customer service quality, I'd give them a 4. Sometimes it seems like they use overseas agents and I gotta explain things to them. While they're nice, communication could be better.

Alert Appliance Inc., the contractor assigned to my case, provided commendable service. They rebuilt the control panel, and the entire repair process was relatively quick, taking approximately five business days. The delay to a total of about three weeks was due to my unavailability and not any fault of theirs.

I've been with American Home Shield for about 24 years, initially receiving coverage from the previous homeowners when I bought my house. Over the years, my experiences with them have varied, but I've noticed an improvement in their services recently. Based on my recent interaction, I would rate them a 4 out of 5.

That went on for about five days straight of them making an appointment, then when I called to make sure that the appointment was on, I was repeatedly told they were still waiting on the parts. I finally had both Sears and American Home Shield representatives on the phone because I was furious. A rep insisted I provide the part numbers to prove I had them, despite my sending pictures. I read her the parts and it still continue on. When I called Sears to see if they were gonna make the appointment, they still kept saying that they were still missing parts.

The microwave finally got fixed around January 28th, almost three weeks later. I talked to American Home Shield and they talked to Sears. I talked to Sears numerous times too. The repair technician did a good job and fixed my microwave, but the customer service, particularly from Sears, was lacking. It seems they could benefit from some training. I'm not satisfied with my experience with American Home Shield and will look for another home warranty company when my contract ends in June.

Despite the service issues, I don't have a problem with the monthly payment or the $125 service fee, recognizing it as part of the process. However, American Home Shield's influence on their subcontractors' responsiveness could have been stronger. I primarily interacted with them over the phone and found the process quite lacking.

I typically submit claims over the phone, where a rep assists and later provides updates via text or email. The contractors provided were generally good, though I faced some communication lapses with the last one, who didn’t send a confirmation as others did but still showed up as scheduled.

Despite these minor hiccups, I would recommend AHS to others. They stand behind their commitments, and my experiences have been positive.

The techs were friendly, neat, and punctual, communicating efficiently through an app to update their arrival times and location. I've had AHS since I bought my house in April, and my experience has been excellent, so much so that I recommended them to my sisters.

The technician who came out was great. He explained everything clearly and showed me where the problem was. Overall, I've had a good experience with American Home Shield. I would rate them a 4 out of 5, and I would recommend them to others.

Previously, I had an issue with my furnace during the summer. It was nearly an emergency situation because of the heat, especially since we had a newborn in the house. American Home Shield quickly found someone to come out the next day and repair it. They address my claims efficiently and understand the urgency, especially in emergency situations. I would give American Home Shield a 5-star rating for their service.

The contractor was thorough and efficient; they spent a few hours diagnosing the issue and were back the next day to complete the repairs, as they needed to get some parts. Their commitment to resolving the issue promptly was commendable, and the furnace was up and running faster than initially expected. Their professionalism and quick response were very much appreciated. Based on this experience, I would highly recommend American Home Shield.

When the technician returned, he identified a broken tube connected to a motor in the attic, which was hindering the dryer's function. He attempted a temporary fix and mentioned needing a part from Lowe's, but it has been a lengthy process with approval.

I've had multiple unsatisfactory interactions with American Home Shield's customer service. Despite assurance in their policy about second opinions, they've continually sent the same technician. I even found that my work order was closed and the technician got paid, yet my dryer remained unfixed. Their customer service relays generic responses without practical help. When I insisted on escalation, it led back to the same unresolved solution, and even the technician admitted his truck issues, which delayed further repairs.

Rating my experience, I'd give American Home Shield a 1 for overall satisfaction, primarily due to the inefficiency and repetitive visits without resolution. Their customer service, though polite, is unhelpful, earning them a 2; coverage rates higher due to variety but hasn't benefited me due to ongoing dryer issues. The pricing seems steep, especially paying $125 repeatedly for inadequate fixes, so I'd rate it a 3. With the amount of money that I've spent on my dryer, I probably could have bought another dryer.

Despite my grievances with American Home Shield, they haven't addressed my concerns effectively. I reached out to them, threatening to contact the Better Business Bureau because I felt they were unaware of how their contractors were handling repairs.

In terms of customer service, I've always found American Home Shield to be very helpful. I typically set up my requests over the phone, although I remember trying their online service once for a washer and dryer issue when I first got their service. Booking online was easy, but I prefer speaking with someone directly. Based on my experience, I'd give American Home Shield a 5 out of 5 for customer service and quality of service, though I rate the cost a 4 out of 5. Overall, I would recommend their service to others.

We called the repair person back, and the diagnosis was that the furnace had a crack and needed a complete replacement due to a safety concern. Currently, we are waiting for American Home Shield to determine the next steps, as there are questions about what is covered under the manufacturer's warranty and how much American Home Shield will cover.

This situation is unusual for us, as typically, smaller issues are resolved swiftly, and we are generally satisfied with their service. Overall, despite this particular incident, I would rate American Home Shield a 5, as they have been excellent in the past. The customer service, pricing, and warranty coverage have all been satisfactory.

Since then, everything has been working fine until recently when we faced another issue with the heating and AC. Because it had been over 90 days, I had to pay an additional $125 fee. I'm not certain if it was the same problem as before or not, but it was disappointing to incur another charge.

Overall, I would rate American Home Shield a 4 out of 5, as my experiences have been mostly positive.

I've been with American Home Shield for about 15 years. Though there are some improvements that could be made, I chose not to cancel the service despite feeling frustrated at times. Overall, I’d rate them a 3 out of 5. For a new married couple starting out, I would recommend getting it, although it's getting pretty expensive now due to price increases.

This time, they sent someone who immediately knew what he was doing and handled it properly. National Platinum was excellent. The repair process started right away. I showed the technician what was wrong with both the range and the washing machine.

He tested them, went through different steps, and asked me questions about what I had experienced and what he should be looking for. He was trying to understand exactly why I said they weren’t working. Based on what he saw during testing, he made a determination and told me that the office would be calling to let me know the decision.

What I like most is that getting my problem addressed usually doesn’t involve a lot of rigmarole. However, sometimes I reach people whose first language isn’t English, and that in itself isn’t the problem. The issue is that they don’t seem to listen to what I’m telling them. They’re just reading from a script instead of paying attention, and I don’t like that.

It’s fine if English isn’t their first language. But if they’re not fluent enough to understand what I’m saying and handle the situation without relying on a script, that’s a problem. The other issue is that sometimes the people they send out aren’t experienced repair technicians. That just wastes everyone’s time.

I previously called about my range and my dishwasher. Both were having problems with how they were functioning. They sent someone out three times from the same company, and each time they told me there was nothing wrong. The only thing the repairperson did was call the manufacturer’s headquarters and ask what the issue was.

I finally had enough and told them not to send anyone from that company again. I asked them to send someone who really knew what they were doing. American Home Shield said they would, although I shouldn’t have had to ask. When the second contractor sent someone out, he fixed the range in about 15 minutes and determined that the dishwasher needed to be replaced or repaired. I can’t remember that part now. Either way, he took care of it. The point is, he knew what he was doing and he solved the problem.

Overall, the warranty coverage is very good. For me, paying the monthly fee is useful compared to trying to save money for possible future needs, because that money always seems to disappear. In general, when I call about problems, Home Shield takes care of them with very few issues. Only once or twice was there a lot of back and forth that shouldn’t have been necessary.

Recently, I had an issue with my oven and stovetop. When the original people came out to see the oven and the stovetop, they never indicated that my oven needed a piece to go over it, and the wires were just out. Later, when the people came to install the oven, they said they couldn’t install it because I was missing a covering for the oven wires. They left the oven in the middle of my dining room, still unboxed.

I called about it, and the guy I spoke to was rude. When I called back, the dispatcher said he was in the wrong and that all he got to do was resubmit the referral so the oven could be installed. But when I spoke with another representative, she said that because of the contract with GE, they couldn’t send them out again and that they would have to put in a new work order for someone else to come out.

Two or three days passed, and me and my husband ended up paying someone on the outside to just come install the oven. When they installed it, they also put the cover on it and redid everything for us. They also said the oven needs its own circuit because it’s a newer model. They had to do a whole new breaker box just for the oven because it was pulling too much electrical. The electrical people that American Home Shield sent the first time didn’t check everything thoroughly. If this oven had been installed, it could have caused a fire. We paid over $900 for the people just to do everything for us.

For our stovetop appointment, we asked the contractor to call us when they were supposed to come, so one of us could leave work because me and my husband both work about 15 minutes away from home. They never called us, but we did receive an automatic text saying the technician was already en route. We saw them on our Ring doorbell at 11:58 and he said he had just gotten off the highway and was five minutes away. When we spoke to him through the doorbell, he said they were not supposed to wait and that they would just come back. My husband took the rest of the day off because he didn’t want to leave in case they came back.

Later, they reached out to AHS and said that they came and no one was home, but that was a lie. We got the footage showing they came at that time and that we spoke to them. They never came back. That was for the stovetop. We eventually got someone else to install the stove, and they ended up paying us $125 because we have a stove that doesn't work and it's just sitting there.

After everything, they scheduled another appointment for the oven installation with the same company we had issues with. I told them that it was unfair because they already had a record of our bad experience with them. I said they weren’t going to come back to my home and do that to me twice. After that, I never heard anything back.

If I have the money right away and need good service, I would rather pay for it. With American Home Shield, I pay the $125 service fee, but I don’t feel like the contractors give a full rundown of what’s actually going on. If I call a company myself, they’ll come out, dissect everything, and give me all my options.

I’m not satisfied with them because I’ve also had issues before with my breaker box getting hot so I kept calling them about it. I eventually had to pay $1,500 because I felt like something wasn’t right and AHS is not telling me anything. So, finally, come to find out I just need to get a couple of wires to redo my circuit breaker box.

The service is not worth it for major things. It's only worth it for minor things, like a washer and a dryer, or a light fixture that went out. If I’m going to pay for a home warranty, I need them to really dissect everything so I know what I'm dealing with.

We’ve used Glenn’s Appliance before, and even my tenant is familiar with them. I received an email letting me know who was coming, so I was able to notify the tenant. That was for the initial maintenance on the old appliance.

We’ve been with American Home Shield for a long time, probably since 2012. Sometimes it’s been for our own house, and sometimes just for rental properties. With a rental, especially when you’re not there, it’s easy to call and have someone go out. The process has improved and is pretty simple and smooth. We used to have a $75 service fee per visit, but I think they changed all their plans to $100. I’d prefer it to be $75 instead of $100.

I’m a Realtor, so I’d always heard of American Home Shield. That’s why I originally called them back in 2012. The last few years have been really great. If you asked me 10 years ago, I might’ve said, “Eh,” but recently it’s been great. It takes the stress out of figuring out how to get things fixed, and I think it ultimately saves money because they come out and repair things instead of you having to go buy a new appliance.

Ukon Appliance Repair came out to work on a washer and stove oven. At first, the technician didn't want to do anything with the oven. He just kept on postponing everything and said, "Oh, I have to order another part for the washer". I'm like, "What about the stove?"

He said that he’ll look at the stove when he comes for the washer. I'm like, "No, you come and do what you can do now. And I'll wait for a part." He said, "No, that's okay. Next time, until you get the error code again on the stove." I'm like, "Well, can you regenerate the error code and get to see what it shows?"

My concern was not really the stove, as much as the washer. I had the worst experience with this company; they’re really bad. Ukon Appliance is the worst company I've ever dealt with throughout my whole life.

The other thing that they don't wanna do is fix it, but then they go tell the insurance company that they put an order for a part. So the insurance company is afraid to consider this a cash-out deal because they already put a part on order.

But then at the same time, they're not really taking care of the problem. Because either they're lying about the part that's being ordered or whatever it is that they're doing. I just had the worst experience. So I cancelled Home Shield because of Ukon Appliance.

American Home Shield was not able to assist me. They're basically saying, "We cannot get ahold of Ukon Appliance. But then at the same time, our hands are tied, we cannot do anything." They don't care. All they do is just take calls and hang up.

They're lying and not being so up front. And then they cannot resolve the problem. They wait and rely on the contractor. That is not good. Going on three months now, and I have not gotten a resolution yet from both companies, either Ukon or Home Shield.

My claim started on December 11th, and they haven't resolved my washer problem until now. I keep telling them that I need a washer, there are our kids and two adults in the house. And it's not fair that you keep coming with the wrong part. So that's how upset I am.

I went with another company for a home warranty to take care of my washer. And then they automatically assigned Ukon Appliance to me. I told them, "I'm gonna cancel you right now if this is the only company that everybody's using”, and they changed it to a different contractor.

But I still ended up throwing away that washer, and actually bought a new washer just to give myself headache-free.

The only thing I have an issue with is that I’ve had my fridge go out multiple times in the last year and they just keep sending somebody to try to fix it. It keeps going out and they make me pay for a service call again. It happened six times in the last year and they won’t replace it.

When the contractors came out, they said good morning and told me their names, but one of them stayed on the phone most of the time. At one point, I noticed my smoke detectors had been taken down and left on a chair, and I also smelled a burning scent. When I asked about it, they told me everything was okay. I also noticed a wrapping around a cord coming from the heat pump that had dry rotted. When I asked if they could replace it, they said they hadn’t even noticed it.

I’ve been with American Home Shield since we first moved into the house through a housing program that required us to get that. I got out one time because I didn't have the money to pay for it, then I got back on there. What I like most is that I can afford the deductible and that AHS responds in a timely manner and is available 24/7. Depending on the contractor, they will come regardless. Although sometimes the contractor is kind of slow because they’re just a one-man show.

They also screen the companies in a little more detail. I once had a contractor who was very disrespectful to me when looking at my dishwasher and told me I didn’t need one. That made me uncomfortable, and I asked that the company never be sent to my house again.

I have recommended American Home Shield to others. I recently told one of my church members about them. She has been talking about several things in their house that have malfunctioned, and I told her that she needs to get this program I'm on because I have never had to worry about it. I’ve had things fixed through the service before, like electrical issues when my lights were flickering, and that technician was very good.

The other guy that came was for the garbage disposal. My wife tells me that I've got a slight leak now that I didn't have before, so I'm not satisfied with them. I haven't had a chance to call the contractor back because I was getting ready to call American Home Shield and see if I can get out of it because I'm getting sick of them.

The only negative thing I have to say about American Home Shield is that they jumped the price up $50 on me. We started out at $50. Now, it's $132.99 per visit. The price that I paid was more than double.

The service was good. It was the same guy who had come out earlier in the year when I had an issue with my dishwasher. He ran tests to narrow down what it was and then ordered the parts. He then came back once the part was delivered to my house and fixed it.

It took about a week for the part to get there, and then about a week and a half for him to come back. He did give me the next appointment before he left the first appointment. Now, everything is good and working like it used to.

When the technician came, he was clean, respectful, and went straight to the problem. As he was fixing and taking things apart, he was explaining what he was doing. He fixed the primary problem, and if he found something else that I hadn’t reported, he would recommend it. Overall, it was a very good experience.

My experience with American Home Shield customer service has also been good. When I call, no one is rushing me to explain the issue. They go ahead and tell me, "Hey, you called us. This is what we're gonna do."

I submitted the claim on the app, and Economy Comfort came out. They were great. They had good communication and showed up when they were supposed to. They let me know they were fixing the switches, but the repair failed because the switches weren’t the issue, and now it just needs to be replaced. But they tried.

Right now, we’re working on getting the unit replaced, which is proving not to be an easy process. They're wanting to replace it with a different brand than the brand that we currently have throughout our house. So, my husband's got to get on the phone with them because I am not spending $1,600 to replace the brand that we have when they're trying to give me a lower brand. But so far, so good. I’ve already referred American Home Shield to several friends.

He was very competent and did what he said he was going to do. He made sure it worked and checked it a couple of times. He was also very courteous and cleaned everything up. It was a yucky day, but he put a tarp on the floor so he didn't get anything on the floor, and there wasn't a trace that he'd even been here.

I was extremely happy with him and with American Home Shield. I would recommend them to anybody. I’m a widow, so it’s like a blessing for me. I’ve even told my daughter-in-law what I’ve had with them because she’s going to get them.

The contractors were knowledgeable. They knew exactly what to do and answered all my questions. One of them mentioned he was concerned he might break it if he fixed it, but in my opinion, there was no lack of professionalism.

The service is fine. The only thing I might like, if I had a choice, would be the option to pick a contractor, though I know that’s not part of the deal. Other than that, I’m happy and have no complaints.

The thing is, I work away from home, so I travel away for months at a time. I came back, and when I came back, I was notified by the city, San Antonio Water System, that I was using a lot of water at times when we weren't even home, so I needed the issue addressed. Come to find out the toilets were all leaking through from the tank to the bowl, constantly running.

So they got here. They finally did the test to where they found out what it was. I knew what it was, but it was never addressed. Anyway, they addressed that. They went ahead and changed out the internals in the tanks, stopped the toilets from running. They get to the water bib out back.

And it seemed like the technicians just really didn't wanna do the job, because he gave me a couple of reasons why. “Well, we can't do the job.” And I asked why. And the first thing he told me was, “Oh, it's outside of your foundation”. I said, “Well, no. The water bib is not outside of my foundation. It's coming out of the house, and it's on the house. So, it's not outside of my foundation.”

And then he says, “Well, I'm not sure what caused it to break.” And I told him, “Well, it's probably because that's the original bib from when the house was built back in '96.” Everything on that was original because part of the build had the bib coming out of the back of the house. However, there was PVC that the bib was connected to, which comes out of the house, which is on the house.

And he says, “Oh, we're not gonna be able to fix that.” I asked why. And the first thing he said was that it was outside of the foundation. And then he says, “Well, maybe the cold weather caused it to break.” I said, well, “Well, I don't think that the cold weather would have caused it to break, being that the coldest it got down here in South Texas during that time was only 50 degrees.” And he says, “Okay. Well, let me go ahead and call American Home Shield to see if I can get an approval.”

And when American Home Shield called me back, they said, “Oh, well, according to the technician, he's saying it's broken or it broke off because of the freeze.” And I told American Home Shield representatives that. I said, “Well, no. It didn't break off because of the freeze, because it didn't freeze here. It's only 50 degrees.” “Well, we can only go by what he puts on his report.” I said, “Well, that just doesn't make sense.” And he says, “Well, this is where we're at.” And I said, “Well, I disagree.”

They sent out another plumbing company. This was ASAP. ASAP was the second one. Ambition came out prior to that. And I found out later on that they're all buddies, ASAP and Ambition. So, they're given the same diagnosis ‘cause they don't wanna fix it.

But what it is is they're trying to charge me out-of-pocket $700 to fix it, because they said, “Oh, well, if we do it, American Home Shield doesn't approve of it. Then we'll just charge you $700 and we'll fix it for you.” I said “$700 to replace the bib? That doesn't even add up to me. It doesn't make sense.” He says, “Well, that's where we're at.”

And I said, “Okay. At this point, I don't need your services. I appreciate you guys coming out. But at this point, I'd rather do it myself. Because if I run to Home Depot and buy a bib and buy the little part myself, it would cost me maybe $30 at most. And I can do it myself. But the whole issue is I pay for warranty, I pay for service, so I expected my service to do that since it's already paid for.” And they said, “Well, this is where we're at.”

And one of the companies -- I don't know if it was Ambition or ASAP -- took pictures of it and sent it in. And I was talking to American Home Shield representatives, and I was asking them, “Well, one of the companies said that it was outside of the foundation. Can't you look at the pictures and see that it's not outside of the foundation?” And he says, “Well, we have to go by the technician's report.”

I said, “I understand what you're saying. You have to go by the technician's report. But at some point in time, we've got to make sense of what's going on. Look at the pictures and you'll see that it's not outside of the foundation.” This is basically what happened. AHS never helped at all.

They were terrific. The technician was very good. He was polite, knew what he was doing, and answered all my questions. I asked him how to prevent the issue in the future and what I could do for maintenance. He explained everything I should do, what products to buy, how to use them, and even explained it to my husband as well. I was very pleased with him.

The customer representatives I’ve spoken to were polite, nice, and willing to help. I wish the price wasn’t expensive. The price has gone up, which isn’t fun, especially when we're on a fixed income.

I live in South Alabama, and we had a rare situation, we usually only see snow about once every 20 years, but this time we got a foot of it. It shut the whole county down because we don’t have snowplows or salt trucks or anything like that.

American Home Shield was trying to get someone out there, but they couldn’t because the roads were shut down and weren’t safe. It was kind of a perfect storm. They did everything they could. Even though it took a while to get someone out, they were trying, it’s just that nobody was available to send. It wouldn’t have mattered if it was American Home Shield or anyone else.

They returned about a week later to complete the repair. They refunded the $125 service fee so we could purchase a space heater. Since the repair, everything has been working fine.

I put the claim in on a weekend. Th contractor called me a couple of days within the first part of the week. The tech was excellent. He explained what was going on. He showed me a couple of other issues with the system. He handled himself professionally.

I'm not gonna be with AHS very much longer, though, because I had a really bad issue with them previous to this last call. I called December 4th to get my garage door fixed. They sent me somebody, but that person wouldn't have been able to come out until the 18th of December. I called back and old them that's too long. I need to be able to have access to my garage. I asked, "You don't have anybody else that can come out sooner?"

So what they did was they cancelled the appointment on the 18th instead of holding on to that appointment to make sure that they can find me another appointment, which they weren’t able to d so. To make a long story short, this happened a couple of times. I didn't get my garage door fixed till January 8th when they finally got somebody to come out. And it was the original people that they had first initially set me up with.

They came on the 8th and fixed it. And then I had another issue that was part of what they had to do to fix my garage. There was another part which when they have to replace the part, the spring, the spring was covered. But the balancing of the door that you have to do when you replace the spring was not covered. So I was out of pocket $300 and something, not counting the service fee that I had to pay, which was 125.

After that, they wanted me to pay about $900 out of pocket to excavate something that should have been covered. It wasn’t really excavation just because you move some dirty out of the way. They could’ve done it by hand. But they still said I had to pay $844. American Home Shield told me I was responsible for that cost, so I hired my own plumber instead. That’s how bad it was.

It’s my pressure regulator valve. I made a service request because I had a lot of vibration and banging in my pipes, and I also couldn’t get hot water to my master bathroom. The plumber the warranty sent said my water heater was fine, so American Home Shield wouldn’t cover fixing the actual problem, which was the shower cartridge keeping me from getting hot water. According to him, that wasn’t covered.

For the PRV, he said he couldn’t find it and told me I’d have to pay $2,500 out of pocket for them to dig up my yard. It turns out it was above ground and clearly visible, where it’s supposed to be within 12 inches of the city main. So yes, I’m livid.

What kind of business service is this. I live on a budget and that is why I have this service with AHS, and they are not worth my money and I give them a big 0, they use to be A-One. Not any more in my book. I'm canceling my contract because they do not honor their contact with you. This is my point of view concerning them and I know I'm not the only one, and people need to say and state what has happened to them also. I don't recommend them to no one any more, in the past I did, No More.

I called the guy who does my plumbing service instead, and he put a brand new one in with a six-year warranty for 1,700 bucks. American Home Shield gave me 750 bucks back. I thought that was a little cheap and that they should have gone a little higher. But they’ve always been good. Every time I deal with them is excellent. They’ve been out many times to my house, and I have nothing but good things to say.

The dryer was creating marks all over the clothes in the dryer. The sheets were $250, and they just ruined them. AHS had another company come out three times, but there was miscommunication for some reason, so I had to stay home three days for that. And then Margarito came out. It was the same diagnosis as before, but he got the job done.

I would rate American Home Shield an average of 3 out of 5 stars because it depends on which company they send out. Some companies are a 5, some are a 2, some are 3. Select, I would give them 10 stars.

I’ve been with American Home Shield for about three years. In my experience, they’re pretty bad, but once you get them to do the work, it’s fine. They’re all bad, so switching to another company is going to be the same thing.

I went back and forth between them and GM Appliance Service, the contractor, on the washing machine. It had stopped and would not operate. There was a typical delay because my service order needed parts. It took four or five weeks to get them in. Everything is fixed now, so it should be good.

I’ve always had a good experience and haven't personally had any problems, though the fees have gone up over the years and I didn’t like that. Between inflation and a stoppage I had in my service, the price is a little bit more now than it was before. I specifically chose the higher plan where I pay $100 so that when they come out, I don’t have to pay anything at all. I do wish I was paying less, but my personal experience with the service has been great.

The online portal works. We just go to the website, fill it out and somebody grabs the request, and they come out to do the service. That time they sent out Down The Line, they were pretty good.

I have another house that we have AHS with that we apply for to get somebody to come out, and they don’t respond. They say it’s been assigned, but then the contractor never contacts us. I think that’s because that house is a little bit more remote.

The price is reasonable, and customer service is all online and super easy. They are good with big repairs like the refrigerators and freezers. They nickel and dime you – like if an outlet is out, it’s still a $135 service call – but they’re very generous and helpful when it comes to long-term projects.

My most recent service request was that the heating completely froze. There was a big block of ice from the inside out. AJ, the guy who came out from Reliable Heating and Cooling, was awesome. He was super nice and very helpful. It took him two times to fix it because the first time, he thought it was one thing. It's been working great ever since. He even said that if it’s broken again, he was going to come out and put it on his truck and fix it. He was so willing to get the thing figured out.