American Home Shield Reviews

I contacted AHS because my hot water heater was only providing hot water during the shower for less than five minutes. I was contacted by a plumber that came out and proceeded to tell me the water was losing heat from the water heater to the shower. I have contacted AHS four times to get the status of the service request and have not been able to speak to anyone in the service department. To make matters worse the sales department answers within 10 seconds. The issue still has not been resolved.

American Home Shield is a great company until you actually need to use their service. I have had them for almost 3 years and the first 2 years I did not have a service call. Unfortunately this year I had a leak in my kitchen ceiling and it took 2 weeks and 15 hours work of phone calls and 3 contractors to resolve issue. I still had to come out the pocket $300.00 to fix issue. I was not please at all and some of contractors they use for plumbing are not that great at all! They told me one things and then tell AHS a completely different story and AHS won't pursue the issue any further. It appears the contractors and AHS work together in coming up with a story on parts that the consumer has to pay for and not part of the covered part in contract.

Initially called for service on 8/26/15 for a leaky fridge. It took 7 days to actually have someone come out and attempt to fix the problem. On 9/4/15 we placed a second call to AHS for the same problem that its vendor did not correctly fix. The fridge is still leaking. We have left several messages for Christian Appliance to call us in hope of rescheduling a visit to permanently fix the problem. Since they did not respond, I called AHS again today 9/9/15. The customer service rep told me that she called Christian Appliance and that they would be calling me today to schedule a repair visit to my home. I then immediately called Christian Appliance after hanging up with AHS and they told me that they told AHS they would not be able to come out until Monday 9/14.

AHS is wonderful. They are quick and responsive, and I never had a question nor a problem. I have recommended them already to 10 friends.

The contractor arrived very close to his stated objective. He worked efficiently and finished in good time completing the task at hand. Cleanup was performed completely.

The repair company has been to our home 3 times in almost 3 weeks to attempt to repair our refrigerator. It is still not fixed and now AHS wants to dispatch a different company out to our house. I have insulin I have to keep cool and a two-year-old that has to have milk. I have spent HOURS on the phone with AHS trying to get things coordinated, and I am a classroom teacher, at the beginning of school, who DOES NOT HAVE TIME to be sitting on hold, waiting for AHS to get their act together.

I called and American Home Shield told me what to do, and I went from there. Everything falls right in line. I needed something put in my air conditioning unit that they replaced because it was not pumping the water off, and they came out and did it in a day. The unit is performing like new. It’s a great service, and I’m very happy. All of the contractors American Home Shield sent to my home were good. They do what they said they’re going to do.

He did a great job despite having to climb up & down 2 flights of stairs multiple times!

I have a great experience from the initial call to customer service all the way to the service contractor...

I went back to American Home Shield because I wasn't satisfied with the home warranty I had. The process of submitting a claim with AHS was easy and I like the contractor they sent out to fix the problem. So far I'm satisfied and I'd recommend AHS.

I came to know about AHS through a friend and since I'm over 65, I figured it'll help where I don't have to worry so much about my appliances. Submitting a claim was very easy and the technician that came to repair our refrigerator was very professional, knowledgeable and did a good job. With all that, I'd recommend AHS to my friends.

I am happy with American Home Shield except when I needed a compressor. AHS decided that they have to replace our compressor. They said, "we have to remove all the freon from there and then we have to put new freon." They sent a company over and they were charging me $300 for 6 lbs. of freon. I told them that I got my own jug of freon and that they can use it. They refused. I called AHS and told them about it and that I didn't want to pay for it. They said "well we cannot do anything if they are charging." I had to pay $300 from my pocket which I never liked. Plus, why should I pay 6 lbs. for $300 while a whole 30 lbs. jug is only $200?

I've only had one claim and called it in since at the time, I didn't know they have it online too. The claims rep I spoke to took the information, what I needed and got me hooked up with the right people. The contractor I dealt with was excellent. He couldn't find the answer the first time so he did some research, came back and solved my problem. Overall, AHS has been good. I don't have to worry about something going wrong in my house because I know I'm covered.

American Home Shield is good but there's a lot that they don't cover. According to different people and providers, they're late on their payment sometimes, and very stingy so it's hard for them to find people that are in this area that will cover, especially plumbing. I've had plumbing problems before and it took them a while to find someone who would come out. But otherwise, they're fairly good. They have saved me a lot of money on a lot of things. My air-conditioner broke down over the weekend, but the tech's going to try to get AHS to replace the whole unit because the compressor's been replaced once and he says "it's just really hard to work on this one because it is so old."

Recently bought our home and was recommended to purchase AHS. Came into the home with the 3rd bedroom not receiving any power to it. I found the breaker box to the house to find out there is a short in the electrical wires connected to that bedroom. We called AHS and the next morning someone was out to check the breaker. They quickly found the issue. It was a burnt out breaker that was causing the short. They immediately changed the breaker and everything was up and running in that bedroom. They were very nice, friendly and got right to work. I have another issue going on with this house we are working with AHS about. So far they have covered everything and given great customer service along with it. But as far as the service with this company... I'm very please (just long wait times to speak with someone when you first call). I will be renewing my contract for sure. Very good to have for a peace of mind.

Our realtor brought AHS to our attention and we decided to go with it. Over the years, we've submitted claims with them via phone and online, and the process was easy. Their claims representatives were helpful and so far, we've had positive experience with the technicians they've sent out.

I'd recommend AHS. My most recent claim with them was my for garage door and the contractors that they sent are very good.

I have a renter in the property who has a refrigerator that's covered by American Home Shield. The refrigerator has had issues before, and this is the third time we called someone out to look at it, and the renter thinks it's basically the same part. Submitting the claim was an easy process and the contractors are fine but I hear lately that if one calls their customer service with anything other than a claim, the caller will be put to hold for 30 to 45 minutes.

We've been doing well with American Home Shield. We pay every month like they'd wanted for us to do and that's what we've been doing. We've submitted claims and everything has been taken care of. We have one claim pending right now for our dishwasher that has some problems. A man came out in a couple of days, looked at it and solved the problem. However, he told us that he couldn't get the parts himself... his company does. So he's waiting on the parts and said it might be a couple of weeks. That was four days ago. All in all, we've had no problems with AHS and they always treat us right.

I had to find my own contractor but a local company was very helpful with that. Once I found a contractor, I contacted AHS and got permission to use him. He was approved. I picked up the part from UPS and the contractor came when he said he would. And within 30 minutes he had taken down the old part, installed the new one, and cleaned up his mess. Very professional and courteous. Left his name and number in case I ever needed any more assistance.

I placed my First call today Tuesday, Sept 8, 2015 at 1:28 pm. I was on holding waiting for an agent for 38 minutes. When I get a live body (Teah), she was rude, and could care less of my concern. I informed her when I joined AHS I was told my deductible would be $55, not $75. She stated that was not accurate and a bunch of other things. I requested to speak with a Supervisor which only lead me to be placed on hold again for another 43 minutes only to be hung up on which of course was frustrating.

The plumber that did the service for our most recent claim with AHS were professional and it took them only about 10-20 minutes to do the job. Since the repair, our plumbing is again working 100%.

Air Conditioning went out on a Friday afternoon. Days were 100+ degrees. AHS (American Home Shield) referred us to a local a/c company that came out Sunday morning with a diagnosis of "needs new compressor" which is a common type so getting a new one should be quick... fun begins here. I called the ac company Tuesday morning and found out that AHS had approved a new compressor which THEY would purchase and send to ac company. 16 days later no one can tell me where the compressor is or even if it will get here. The warranty company says "nothing we can do" plus more totally absurd remarks. The ac company just laughs and says "life sucks," they can't do anything. It's well over 100 degrees in the house and 97 at night. We've had AHS for over 10 years and they have changed considerably both in contract value and customer service.

Everything has been good with American Home Shield. I have not had a problem with them. Their contractors are very good. Most of them are courteous and they come close to the time they say they'll be there.

My husband and I called American Home Shield regarding our stove's vent-a-hood and our AC units. The stove guy removed the vent-a-hood and took it with him to repair it. It took a month before he brought it back and it worked one time and broke again. Still no word on when it will be fixed. The AC contractor caught a mistake made by the first guy who had ordered the wrong unit. A month went by they show up with the new units and the air handler was damaged during shipping, so couldn't be installed. It is going on 3 months and in some of the hottest weather and we cannot get a straight answer as to when it will be repaired.

We've had American Home Shield for 10 years and it has always been wonderful. We don't like some of the contractors they send, but we've used AHS so much that we know well who's good and not. We don’t like Sears because they take two weeks or more to come out. So if they say Sears, we say we can’t do Sears.

My AC wasn't working, so I called American Home Shield to submit a claim. The experience was really good and the contractor they sent out to fix it was really good. I've had no problems with the AC since the repair. It's perfect.

I am extremely dissatisfied with the service I received with American Home Shield (AHS). I started having problems with my air condition unit in May of this year. Today is September 8th and it is still not fixed. This is my 8th attempt to get my unit repaired with AHS. I live in Maryland and we've had upper 90 degree temperatures almost everyday. I have made every attempt to get my complaint resolved with American Home Shield. I spoke with a manager at AHS and asked if they could send another company.

On April 27, 2015 I had a service call for an air conditioning problem. I paid the $75 service fee to AAction Air Conditioning & Heating Co. and the repair was made. On June 22, 2015 the same air conditioning unit failed. Since I was within the 2-month warranty period the service rep found they had overcharged the unit and they bled off one pound of Puron and told me there was no service charge of $75.

The one time I submitted a claim to American Home Shield, the process was easy and the contractor they sent was great. My experience so far has been positive.

My dad has been 3 days without his AC. They told us the person would be out this morning at 9 am. When 11 am came around we called AHS. They said they "make a mistake" and the people are coming out tomorrow at 9 am. What are they? Odd. They come out and fix it the first time? From everything I am reading about American Home Shield takes more than one time out to fix it.. My dad cat is panting - it's so damn hot . FYI to anyone looking to get this service just like everything else in life it's all about money. They sure don't care about the customer!!!

In my most recent claim with American Home Shield, I had a little problem but I was able to handle it locally. I liked the contractors that AHS sent out to help me, but in this most recent claim, I was able to contact them but they didn't come. But the way it has worked out, even if they had shown up, I didn't need them so I wouldn't have used them.

I love American Home Shield. They are awesome and I liked working with them. I would recommend them to a friend.

American Home Shield’s contractors have been very professional, and I feel comfortable with them being in the house. I had a disposal fixed, and the contractor told me to upgrade for a better horsepower which I did, and it was a good idea. I’m happy with the service, and I’d recommend them.

We were having trouble with our dishwasher, so we submitted a claim with AHS and it was a very simple process. We just call, submit the claim, get the name of the person or company that was going to fix it, and contact them. The contractor they sent was prompt and called right before he came here. He looked at the situation, analyzed it, and said we needed to order a part. He gave me his schedule when he would order it, and when the part came in, he went back to put it on. It worked, and it was a delightful transaction. AHS was quick, accurate and very timely - there was no argument or discussion. We used another warranty company years ago, and they were nothing but a pain to deal with. But it’s been a delight working with AHS and we have recommended them to friends and family members.

American Home Shield is a great peace of mind!

I submitted the claim to American Home Shield and they got referred right away and got it taken care of. They sent an electrician over that was very efficient and fast. They got the problem solved, and fixed and I was happy with that experience.

Submitting a claim with American Hone Shield is a good process. They've got it down pat. They're good and efficient and do an excellent job. They're there whenever a problem arises at the house and they apprise you if something is not covered.

One thing I've noticed with AHS is that they will try to fix something and fix something and fix something, and ultimately, it needs to be replaced. You continue to have problems with something and it can drag on for months and the technician just has to keep coming out. Why don't they just go ahead and fix it and be done with it? But other than that, it's all good and I'd recommend them.

I always call AHS for my claim because I don't know how fast people getting my email look at them. The contractors that they've sent out to our home were very nice. They knew what they were doing and I was satisfied.

I am very dissatisfied with the service I received with American Home Shield. I started having problems with my air condition unit the beginning of summer. Today is September 7th and it is still not fixed. This is my 5th attempt to get my unit repaired. I live in Texas and we've had 100° temperatures almost everyday. I have made every attempt to get my complaint resolved with American Home Shield regarding my problem. I spoke with a manager at AHS and asked if they could send another company out but I was told, I had to go with the same company that they sent out originally or I would have to pay another service fee of $75. The company "All Star Comfort Systems", apparently cannot resolve my issue, after 5 visits. If my unit cannot be repaired, then it needs to be replaced. I feel that I have not gotten the service that I paid for in the contract agreement. I paid my contract in full, please don't make that mistake!

I filed a claim online with AHS recently when our oven went out. The contractor came at a reasonable time, analyzed the problem, and fixed it. It needed a new burning claw in the bottom, which he then ordered. By his schedule, it's gonna take two or three weeks before he can get back here. Since it was a fairly simple repair, I told him I could install it since I needed the stove now. The part came in a very timely manner, I installed it the part, and everything was fine. Also, while the contractor was here, I had a problem with the oven door not wanting to close all the way and he fixed that very easily as well. We've had a very good experience with AHS. My wife is in real estate and whenever she writes a contract, she puts them in as a part of the home warranty, mainly based on our experience with them.

Four months ago, American Home Shield worked on my AC and they did a great job. The claims reps that I've spoken with were very good while the technicians that they've sent out have all been wonderful.

Submitting a claim with American Home Shield has been fine, and the techs they’ve sent were very professional. The last company they sent for my refrigerator was very good. However, the only thing I had a difficult time with them was when I had put in a repair for my kitchen faucet and I was able to fix it, but I couldn’t cancel the service call so I had to call in, but so far I’ve been pleased with AHS and I’d recommend them.

AHS did the right thing and will be taking care of my service request. We've also updated my coverage to include the guest house. I am very happy with the end result and will continue to use AHS. I am also a realtor and will continue to share my positive experiences with having my homes protected by AHS. I would give them 5 stars but the fact that it took me a week to have a resolution brings their rating to a 4.

Always available to work out a problem when the contractor drops the ball, which sometimes happens. Great "security" net.

Our most recent claim with AHS was due to electrical problem with some of the circuits outside of the house. I went online, submitted the claim and it was very easy. They sent me a confirmation and told me that somebody would be in touch and within three days, the contractor called. My partner said that the contractor who came was extremely knowledgeable, went about his business and got the job done. I've been with American Home Shield for ten years now and we appreciate it. We've told a lot of folks about the home warranty service from them. Overall, it was a positive experience.

After 16 years of coverage I put in a claim for a drip pan leaking on my central air unit. I purchased the house 34 years ago brand new from a large developer and the air conditioner was installed then and passed inspection. My claim was denied for the reason that the system was not properly installed 34 years ago. I explained that according to the US government the average central air unit lasts 15 -20 years and my has lasted 34. I don't know what the rules were 34 years ago, which is older than the person who claimed the unit was not installed correctly, but I think lasting 34 years is an indication that the installation was not a problem. Not happy paying all these years and now being told that this unit would never be covered.

American Home Shield was great. Submitting the claim online, however, was a little frustrating at first because the first people that they set up did not reply. It was a Sunday so I didn't get a reply on Monday. I called about it on Tuesday, and the AHS lady talked to the contractor and had an appointment initially set for me two weeks out. She did take care of it and someone was out the next day. They said they were going to be here between 11:00 and 1:00, and the contractor showed up at five after 11:00. I showed the contractor where the problem was and he fixed it in less than five minutes. The bulk of the time was the paperwork and there was little sociable conversation, but he was very nice. So he was in and out in less than twenty minutes. I haven't had a problem with what he repaired since then. The company called me a couple of times and wanted to make sure, which I liked. So, other than trying to hear from somebody those first two days, everything was fine.

The door to my microwave broke and I couldn't get it open or closed. So, I submitted an online claim with AHS and it was an easy process. And the interaction I had with the contractors they sent out has been fine. However, I'm paying $850 this year with AHS and ever since I've had AHS I've had one small claim a year, which I could have fixed for $20 somewhere. So, I'm in a position where I have been better off if I hadn't had anything, but that's what you have insurance for because you don't know what will happen. That's why I'm thankful that I have AHS. They do exactly what they say they do so I'd recommend them.

I learned about American Home Shield through one of my clients. I've been very happy during the process of submitting a claim and with the whole company. I've been very pleased with their technicians. They just replaced the water heater and I've been very happy with that as well. It's nice to know that I'm not being taken advantage of and I'll continue using them. I've got other people that's already joined and there's a few other people of my clients that's already joined, too.

I've tried to use American Home Shield's website a number of times and sometimes it functions, sometimes it doesn't so I then have to call in. But normally I can reach somebody within an hour or so and it gets done, depending on whether they got the part. It hasn't been unbearable though. Their contractors have all been competent and courteous, except for a year ago when we called in about our sewer line being plugged up. A gentleman came in and ran a snake down one toilet but it did not do a whole lot. I mentioned that I had a clean-out behind the house but he didn't seem to be interested in that. He ran the snake inside and then left, saying it would be okay. It has slowed again though. I was thinking of calling again but I don't remember the person who came and really don't want to use those folks again. But for the most part, AHS has been exactly what I paid it to be. It has taken care of problems so I'm very satisfied with it and continue to recommend it.

We reached out to AHS because we needed our refrigerator fixed. I had a good experience with the online claims process. The refrigerator is working good after the repair. The technician has come over on a lot of cases. He always gets it done and moves on. We like him.

American Home Shield is.good The majority of the service people that have come out have been very kind and conscientious. I have no complaints about them.

AHS was very professional and sent a service man to fix my stove. They checked it out and found out that the part no longer exists so they replaced it with new rings. The stove has been excellent since the repair. Overall, AHS is very responsive and I'm going to remain their client.

I’m very happy with the service that AHS provides. I had a pool filter that cracked and they replaced it. The last claim I had was when my washer wasn't completely wringing out the clothes. They thought it was the soap I was using so they didn't do anything. It happened in a couple more occasions so I don't know if that was really the case. I have to call back again. The washer guys had been here before, and they did a great job in fixing my dishwasher. It's been a pleasure dealing with their contractors.

My recent claim with AHS was for my refrigerator that wasn't working and I had to pay the contract fee of the service call. I called them and their reps were very good. Likewise, the contractor they sent was fine and did good too. Every time I called, AHS has been right there for me and I really appreciate it, that's why I kept them for so many years. They are great people to work with.

We have a service contract with AHS where they come to do maintenance twice a year. They were here recently. Submitting a claim has been very easy, and I didn't have a problem at all. Over a year ago, when I had an air conditioning problem they got somebody to come the same day I called in. The contractors were very nice and easy to work with, and the performance of the unit has been fine after the repair. Overall, it is a very good experience.

My experience with American Home Shield was great. I've used them twice and they've done very well both times. My most recent claim with them was very successful. I submitted my claim online and had no problems at all. The technicians they sent did very well. They told me exactly what they were going to do, and they said they were going to come back. They called Home Shield and told them what they had. Then they were out there and tried to get in and out as quickly as they could. They did what they said they were going to do. The performance since the repair has been awesome.

Let me start by saying this - Most of the years we had this policy it was unused... We paid $78.00 every month via automatic payments for five years. Within those five years, we had called for service only four times. Each time paying the $75.00 service fee. Our first repair - AHS actually did provide the service as promised. We had to wait weeks for the parts to come in for our pool. However, they replaced the filter and pump with little resistance.

My most recent claim with AHS for my air condition went well. I didn’t get what they repaired but everything was responded to and the problem was fixed. I was not home when the contractor came but he was professional and courteous as per my son who was here. They were timely and I have no complaints. Plus my unit has been working without any hiccups since the repair.

I had an air conditioner problem so I submitted a claim with AHS online and it was easy. I really liked the contractor that they've sent - he arrived two hours early and was great. Since the repair, the unit has been working perfectly.

American Home Shield sent us an electrical technician to take care of our recent claim. He did a great job and we liked him. It’s been easy to submit a claim with them. I fill out a claim through my computer and get a response back in a bit. The contractor will call and tell me that he’s got the claim and he needs to come out to fix my problem. So far, it’s worked out great. We like all of the suppliers AHS has contracted to work for them as they’ve done a great job. We appreciate what AHS does for us and the contractors they have.

American Home Shield is excellent if you can get through to a live person without having to go through their automated system which doesn't understand English half the time. It's just getting through the automated system that is a problem because it's hard to understand and it takes forever to get someone live. Once, I had a combined issue with the heating and air conditioning and the system didn't understand that stuff. But once you get to talk to someone live, they assign somebody right away and give you their phone number. Furthermore the people that they assigned call you right away 90% of the time.

I see the value and benefits of having American Home Shield. They've saved us money since the cost of repairs would have put a nice dent in our pockets. Recently, I submitted a claim to them regarding my air conditioner. The process was okay, I had no problems with the contractor and their work's been fine. The only thing is it sometimes takes a while for the company provider that's going to do the work to respond. This is depending on the issue. But overall, it's been fine so far with AHS.

I called American Home Shield recently because our toilets were overflowing. They were sending us to a company that couldn't get here for five to six more days. It's horrific when you have toilet overflowing and somebody's not gonna come out for five or six days. So I had to call a plumber myself and pay for it out of pocket. They've had to come out three days in a row to clear the line then the toilet started bubbling again. So I called American Home Shield and they sent out a different plumber than the first one. The guys from the second plumber came out and saw nothing wrong because the other guy had cleared the line, and so they left.

I called American Home Shield for my dryer and their contractor came out the next day. He told me what the problem was, and said that he could fix it. He had to go to the truck to get the piece, brought it back and then he was in and out before I even had to leave for the day. It was perfect timing because I thought that they were coming later, but he came earlier than expected. I’ve had AHS for a few years now, and luckily they’ve been able to fix or replace whatever my issues were. They have fast and good customer service. I’ve been satisfied and would definitely recommend them.

My American Home Shield experience went very well. However, I had to cancel my service because I can’t afford it anymore, but I’d still recommend them.

I recently had a claim for a couple of plumbing items. One was for my kitchen where there was a leak underneath the cabinet and it turned out to be the faucet itself so the technician that they sent out replaced that. And then I had a problem in my shower where the water wouldn’t shut off properly and the tech just had to replace the cartridge. I also asked them to look at my hot water heater because someone had told me that it needed replacing because of corrosion. It was another company and they said "no it doesn’t, it’s fine. They’re just trying to sell you a product." So I was appreciative that he was honest with me about that, and everything working fine after the repair.

My experience with American Home Shield has always been very good, and they’re always reliable. I’d recommend them.

I sent a claim for the air conditioning unit and it was easy to submit it. I called, they gave me an appointment, the repair person called me and we set up the time, and repaired whatever the problem was. The unit has been working fine. For a person who needs a technician, AHS is a great experience for me since they take care of what I can’t do. I’d recommend them.

American Home Shield has good customer service. The most recent claim we had with them was to have our air conditioning checked for the summertime for preventive maintenance. Since we've been going to the same company for as long as we've had them, we normally call the contractor. They person they sent is great and we love him. He comes out, does the job, and then he files the claim. We pay him the fee and takes care of it. We've never had any problems with it and everything is working perfectly after the repair. There was a glitch in the service two years ago, but we got that squared away and they took care of it without any additional problems. Other than that, they've always been prompt to send somebody out. The service contractors have been good so far.

We have three different policies with AHS. One is for a house that we have where our son lives in, and that wasn't a good experience. There was a problem with the air conditioner at that house and the person who came to look at it said he needed a part or something. It was over two weeks before we heard what the decision was going to be. In the meantime we then had to go out and buy window air conditioners.

I've been a long-time customer of American Home Shield. My recent claim with them was for plumbing. I called it in and talking with the representative was great. Then the person they sent got it fixed in less than an hour. He told me what he was doing and he was very nice. Since then, it's been fine. I'm a big supporter of American Home Shield and as a realtor I recommend it to my clients.

This is the worst home warranty experience I have ever had to go through. Whoever is looking for a reliable and professional home warranty, do not get mislead by American Home shield's claims about reliability, professionalism and efficiency. We had a major air conditioner problem at our house so we called and initiated a claim. The technician who contracts with American Home shield came and checked out the situation and his recommendation was to change the entire AC. The temperature at our house was 95 degrees on that day and our 1 year old boy was sick with acute respiratory viral infection. The technician said that he will send the report to the company and get this fixed within the next 24 hours. Despite our daily phone calls to the technician who was assigned this job, he never answered his phone for 3 days.

I've been with American Home Shield for around 12 years and my experience has been generally positive and cost-effective. In the recent claim I filed with them online, it was because my pool pump was off. It was easy for me to submit that claim. Moreover, the contractor they sent provided excellent service and my pool pump has been working since the repair.

We're very happy with American Home Shield, and we just bought another warranty from them for the house that we're selling. Submitting a claim to AHS has been very easy and efficient. Their reps are very courteous and friendly. When I called, they told me who was going to call me. Then the contractors called very quickly and came out the next day. I had an excellent experience with the contractor that they sent out. In fact, when we had another problem later on, we asked for the same person to come out because we were very pleased with the work that he did. AHS provides quick response and we've had a very positive experience with them.

I've been a customer a little over one year. I recently had plumbing issues which is part of my contract. However, when the plumber showed up (unfriendly Bear plumbing) reported to them the issue was outside of the property, which they did, is not covered, when in fact it's the pipes connected to my home, so my claim was denied. I paid $125.00 deductible for no resolution.

I called in because my old washing machine started putting grease on my clothes. American Home Shield sent out somebody who wrote up the order and said, "You know, it's gonna cost more to repair this thing than to replace it". So American Home Shield called me and said, "Okay, we know exactly what features your machine had. We can either give you a new machine or we can send you up to $644 for a new machine". We said, "Well, let us research it and get our own machine", and we did.

Everything worked out, very professional and prompt on getting the repairs noted and correct!

I have this service for more than 3 years. Paid close to $2K over this time. I had my first appliance (washer) breakdown happen last month. AHS is an hand-off service. The money paid to them is a waste. We had to pay $75 for every technician visit. They contracted the work out to a local company that took more than a month and 4 visits and still did not get my washer fixed. Let's be honest guys - a washer costs around $400 to $800 depending on the brand and features. I had stay home for a total of 8 hours over 4 visits and spend $150+ as technician visiting fee. So a total of worth of $500 spent (Time Value for my stay home and deductible) so far without a working solution to my problem.

Complaint against American Home Shield for poor business practices and non-compliance with their policies or advertisements. I have a policy for my major appliances (AC, Water heater, ductwork and such) which unfortunately I was talked into a policy with the purchase of my house ILO monies toward the repair/replacement of the AC units. I have had three service calls over the last year with the last service call being for the AC units not cooling my house.

I had a problem with my air-conditioning. The damper in my sun porch failed. It was in a closed position and couldn’t get any air out. I called American Home Shield and they told me that they would notify someone. They referred me to companies I was not familiar with but were very good and very competent. I've had them out here on two separate occasions and have been satisfied each time. They’ve done a really good job. They were very polite, very courteous and were neat. They left everything as good as it was when they came. Although they were a little bit slow in replacing the damp, it’s working fine now. My son recommended AHS to me and I’ve recommended them to several people.

I had a broken ice maker in my refrigerator and there was a part or two missing, and it did not get covered. The person came out to the house, checked it out and but because there are parts missing they won’t be able to do anything. But they took the $100 and left. He was supposed to order the parts and I was going to be paying for it out of pocket because I needed to get it fixed. But it's been a month and a half now and he still has not made any contact even if I have already left several text messages, so his service is crappy. There was no problem submitting the claim with AHS, but I wouldn't recommend them if they continue to use the company that they sent out to fix my refrigerator.

My son filed an online claim for me for a stuck up drain. The contractor that AHS sent out was very efficient and did good service. After the repair the drain works as normal. I would recommend them because my experience has always been very good.

Our garbage disposal was leaking so I filed a claim online with AHS. The contractor did the job well and he was very nice. There were no problems with the unit since the repair and it has been wonderful and better than before. We're satisfied with the service. Good job, AHS.

American Home Shield has been very good and I've been very satisfied for the most part. Somebody ask me about the company and I did recommend them. I had a recent claim called in for my air conditioning unit. I got a company from AHS, I called that company, we scheduled the service visit, and they came out. Unfortunately, it took probably a little longer than it should have because the AC unit had multiple problems. The repairmen didn't recognize that at first, but I didn't have an issue with that too much since they found the part that was bad and fixed it. However, they assured me that everything was okay but then the next day, I had the same problem. After they fixed it the second time, it has been great - sometimes you just have to fix one before you can find out the next problem. So I think they did a good job.

AHS had their techs come out for the air conditioning. They were out a couple of months ago and did some repairs, but then they can't do anything more than was needed, and apparently they completed them last week. The techs want to do more repairs and of course charge more, which was not under the American Home Shield plan. But it turns out that they didn't do about half of them because they didn't have time to do it. However, the air conditioning is working without doing the other half, so I told them they don't have to worry about it for now. I'm pretty happy with American Home Shield. They came out quickly, diagnosed the problem and had it fixed.

American Home Shield is great. It has helped us out a lot whenever we have to get something repaired and don’t have the money to do it. We only have to pay that little service fee and somebody comes out and takes care of the problem. The last thing we have repaired was the hot water heater. When I called in to submit the claims, I spoke to someone who was very cordial. The rep asked me if I wanted them to go through the process for me but I’ve used AHS enough that I didn’t need them to do that. They asked me what appliance needed to be repaired. Then told me who would be coming out to repair it, and that they would be calling me. They gave me a time frame as to when they would call. The person from the repair company called me a few hours later. And from then, even the people that were repairing the hot water heater were really cordial.

I called in a claim to American Home Shield about my garage door as the spring of the garage door broke. However, the very first person that told me it wasn't covered was the gentleman who came out to my house. He said that he was going to have someone from American Home Shield call me and explain the situation. When they called, they said that it was not covered by American Home Shield, period, end of discussion, nothing.

We spoke to an American Home Shield representative in our most recent claim for our new garbage disposal. It's very easy to get hold of them. It went well and it was straightforward easy. I described it and said that I was positive I needed a new garbage disposal. She then said she'd send somebody to see if that was the problem and somebody did come out the next day. He was a pleasant guy who knew what he was doing and he fixed it properly on the spot. We haven't had any problems since then. The people from American Home Shield were very helpful. My experience couldn't have gone any better than it did and I was pleased with the service.

Everything was fine with my experience when submitting this claim for my dishwasher and the contractors sent by American Home Shield. The contractors did a good job. The only issue I had was the amount of time it took between making the appointment and the contractors showing up. Thank God, it wasn't an emergency.

My air conditioner was freezing up so I submitted a claim with American Home Shield and it was easy to do that. Actually, I looked into the problem for my own knowledge and the contractor sent by American Home Shield was helpful. I haven't had any other problems with my AC since the repair.

We turned to American Home Shield when we needed to repair my air conditioner. I called in my claim and the representative I spoke to was excellent. This was Friday and at first, she gave me a contractor that couldn't come out til Monday. I called them back coz this is Bakersfield and it was supposed to be over 100 degrees. She gave me another number and that contractor came out Saturday morning, diagnosed it, had the parts and did an excellent job. And since then, it's worked perfect. I have nothing but the highest praise for American Home Shield. I've recommended them to friends who got it. They're exceptional! I've used the word a bunch of times with them, and it's not a word I use often.

AHS uses HVAC vendors that do not do the job they charge for. And they really don't care. Then AHS refuses requests to send a different HVAC company out unless you pay them another trip fee. Since this review is not about the HVAC company that came out and stated they did work (that will be another post), even providing a receipt of the non-work they did, it is about AHS' lack of quality control of their vendors and overall lack of care about their customers they charge a nice monthly fee. Just today, I had to request AHS open an investigation and prove the HVAC vendor actually did replace the evap coil like they said they did.

I called a claim with American Home Shield, and their computers were down so the rep wrote down my claim. However, I went online and did my claim there, and I got the email back. I called the people that the rep had referred me to, but I couldn’t get through to them and was on hold for 20 minutes on two different phones before they finally answered. However when the contractors came out, everything went perfectly and the guy was super fast, efficient, and I had no problems.

For the past three years, every year the same contractor (Heating and Cooling Experts) comes out to our house for a $75 service fee to tell us that our A/C does not work due to low R-22 and wants to refill 5+ pounds for over $75 per pound. AHS only covers $10 per pound of R-22, so this is where HVAC companies can make up their money off of customers. After 3-4 service calls over the years, I demanded a new HVAC company come out to look at our system -- especially after we were without A/C for over 5 days before Heating and Cooling Experts could come out in 90+ heat. The next company to come out (LA General Contractors) missed 2 appointments, showed up and diagnosed 2 service valves as leaking last week.

American Home Shield replaced the outside air conditioning unit. Submitting the claim wasn't difficult, although we've had confusion on getting everything handled. I didn't have any problem with the contractor they sent. He came in on call and examined everything and made some phone calls. When the needed parts came in, he called me and came out the next day to put these parts in. Once he got the parts, the installation took only a couple of hours. My AC has been working fine since the repair. The American Home Shield guys have always done what they said they would do and they've always honored their responsibility to the contract that we've had. I recommended them to a couple of people in town and at least one of them contracted with AHS because of my experience.

I recently had a service call done on my dryer and I’m waiting to be reimbursed by American Home Shield. I wasn’t too happy because normally, everything goes fine but when I called in, they couldn’t locate anyone to come, and so I asked if I could get someone to come on my own. I was then told I had to wait 48 hours but the rep had sent a dispatch in and they would be contacting me the next day. I didn’t hear anything the next day so I called back again. I was told again I got another 24 hours to wait, so I called and then they told me they couldn’t locate anyone and everybody was on hold. I got the permission to call my own contractor, but then 5 days had passed, and so it took me a week. I called one on Thursday afternoon, late after I talked to the representative at American Home Shield. They were booked for Friday but they did come on Monday, and it was great because I used Melton’s out in Pryor, and they are always good.

I reported the problem with my AC unit to AHS online at midnight, and received phone call from the authorized repair service at 7 in the morning. The repair guys arrived within 1 hour after the call and fixed our unit within an hour, which is the fastest service I’ve ever had with an air conditioner problem in my life!

Horrible company! ZERO STAR. STAY AWAY! I have a rental property 6 hours away in Florida and 2 months ago the tenant called me that the AC stopped working and was leaking water from the bottom. When I called AHS it took me 40+ minutes to speak to somebody who does not even know the basics of home systems. I knew it was a clogged drain line. They referred my order to a local AC contractor that contacted me to go the next day. I was not present so I did not check the quality of the repair which is as basic as blowing air to the line and running a cleaning rod at the termination. Two months later the line clogs again, the AC is down and we are in the middle of the summer.

I'm a real estate agent and we use American Home Shield all the time. Their girl, Terry, is great. I only have good things to say about their guys. I filed a claim through their rep regarding my AC unit which wasn't working. My experience when submitting this claim and my interaction with their rep were very good. The contractor that they sent out here was very good and helpful. He tried a couple of times to repair my AC, then he got it right. The performance of my AC since the repair has been excellent! No problems. Tomorrow morning, they're coming in to finish repairing my dishwasher. I would recommend American Home Shield. I had my sister sign up for American Home Shield warranty on the unit that she just bought. AHS is absolutely the best!

AHS is good, and I love them! We recently had a sink problem, so we called them by phone and they fixed it. We've had the contractor they sent out here before, and he's great. We didn't have problems after the repair was made, and my husband was satisfied. Every time I called them, I would also have my husband call to find out if they are getting the payments because sometimes our bank would hold things, but he never got around to it. Nevertheless, we are perfectly satisfied with AHS.

I called American Home Shield and the claims rep was pleasant. They sent somebody out and the air conditioner a tenant had a problem with was promptly taken care of. The tenant said it is working normal now. They did a good job, no problem.

It's been two months since we first contacted American Home Shield about our washing machine. Now two contractors later and four parts ordered we are still waiting for a part to come in to repair our machine. They won't pay for a new machine even though they can't fix it in a timely manner. This is a Bad company and I recommend you stay away from them. Twenty to 60 minutes to talk to someone. Just bad all around.

American Home Shield is overwhelming, wonderful. We had a plumbing problem and their contractor were very nice and knowledgeable. They showed us that we just needed to irrigate the pipe more often than we were doing. It was a bathroom we weren't using that much of so we just needed to utilize it more.

American Home Shield did excellent and I'm happy with them. It was everything I expected. Their contractor, Dan, did a good job with my air conditioning. My AC is working fine now. They did exactly what they said they would.

I've been very satisfied with the service I get from American Home Shield, except that every time I have a claim, my premium gets increased. I keep paying all year long and I've had three or four claims, so quite a lot of money has been built up in there. That's my only complaint. Other than that, AHS has been terrific. They're taking care of things for me.

It was late last year when we submitted our most recent claim with American Home Shield regarding a problem with the plumbing - it was a sewer stoppage. I called AHS and their reps took care of the problem. They got a contractor out and resolved it. It has been working normally since the repair. The service provided by AHS was good enough, I won't need it this year. They've been very good and would recommend them.

American Home Shield is reasonably priced. I couldn’t have afforded a new water heater without their warranty and that was the first thing that I had to claim on. $75 for a new water heater is a pretty good deal with them. The most recent I had was my garage door. I did it online and the repairman was out here 2 days later. I watched him do it and he was quick and professional. I know I got better springs than I had and he said those were too weak for the door. He got a lot of repair for me on it while I was out there that I paid for. I haven't had any trouble since and already recommended AHS to my brother.

I usually submit my claims to American Home Shield online and there is never any problem. The last time I did this was for our refrigerator. There was no problem with the contractor they sent, although they did have to order a part and they sent a different contractor, but it was taken cared of. On the whole, we've always been satisfied with the service and customer care that we received. They're fabulous.

My most recent claim with American Home Shield was for our air conditioning. I called in to submit the claim and it was easy. Everything went right with the contractors sent by AHS, and there have been no issues since the repair. Since we got AHS, we've had to use it twice so far, and it's been a smooth transaction.

American Home Shield was extremely helpful and took care of my microwave oven. I called a representative to submit the claim and it went smooth and quick. She took down everything she needed from me and followed through on it. They responded with a repairman within four days and he was helpful, informative, on time and knew what he was talking about. Once he determined that the microwave was fixable but old, he didn’t see it as a good investment to repair so we ended up buying a kitchen suite, also replacing the refrigerator, range, and dishwasher. Once I purchased another microwave which is part of the suite, AHS wanted me to send in the receipt and with that, they reimbursed me what the microwave was worth. I appreciated it that they're protecting me. I was with someone else before but now that I found them, I’m really happy.

I love AHS. I've been with them ever since we purchased our house in 92, and they have always done a good job for me. In fact, when I found that the mode on the fan of my air conditioning unit in the backyard was going out, I submitted a claim with them. I did it online and it was easy. They had a quick response because they contacted me early the next day, and sent out a contractor the same day. And since the contractor was working in the neighborhood, he called and told me when I was next in line. Then, he called and told me that he would be in my house in 5 minutes, and he came. He was very polite, nice and knowledgeable. He did his job quick and in a hurry, and went on the back and fixed the AC unit. The performance of the AC has been perfect after the repair. Overall, I've always been satisfied with AHS performance, response time and with their work. And I would not dream of going to anyone else.

My most recent claim with American Home Shield was when they got our defective refrigerator replaced. I called to a representative to submit the claim and they sent the contractor. They were all great. The new refrigerator works fine. I'd recommend AHS to a friend - they provide a very good service, honest and they have integrity in how they do things. I'm well pleased and everything in our experience was acceptable.

I didn’t have a problem with American Home Shield, and they’re good. The first time I used them was on the second month after I had their policy. We submitted a claim online, and the contractor came right in to fix our AC. He was on time and did his job. He then gave me some advice on how to keep the filters clean, and told me he changed what needed to be changed. He also told us whatever else we need to do on our part. We then paid $75, and that was it. It was quality service, and I’m glad to have it. I hope to be able to continue the service without interruptions, but if I have to, I’d like to be able to start back up. I’d recommend AHS to anyone.

In my most recent claim with American Home Shield, I had a problem with my air conditioning unit. I submitted a request online and within 24 hours, AHS had assigned someone to come out to take a look at the problem. The contractor was on site for less than 30 minutes and quickly identified the problem, which turned out to be a simple problem caused by a battery. He fixed the problem and I haven't had any problems with my AC. I love the confidence that it gives to have AHS as support because when I needed them, they have been extremely helpful.

We like American Home Shield but our biggest problem is the computerization of all this stuff. It takes such a ridiculous amount of time to get to a real person so we can tell them the problem. And generally, when American Home Shield sent a contractor, everything is repaired within a day or so. So, we've had a very good luck with the contractors they sent. However, on the last claim we filed, we had Sears to repair the refrigerator and it took 3 weeks from the time we called and got a hold of Sears until the time it was fixed, which is absolutely unacceptable. But that's not American Home Shield's fault, it was the Sears people. It was absolutely terrible.

The air conditioner wasn't cooling so we called to file a claim. The representative we spoke to was very professional and accommodating. They sent a guy out right away who was very professional and explained what he was doing. He even told us after 90 days, he needs to check it again. He was very thorough and very nice to deal with. The air conditioner is cooling now. He did a good job. We've always had the most professional dealings with anybody we've had so we are very pleased. AHS really cared about our situation every time.

AHS were very efficient. They called me the same day that I got a hold of them and had the contractor out here within two days. The guy was great and both my dishwasher and microwave are now working.

My most recent claim with American Home Shield was when my air conditioning unit was out of service. I had no problem in submitting the claim. I called and they sent someone out. The man came and fixed my unit, which was great because it was hot in here, and he was very professional. He told me what to expect if the problem wasn't fixed with this repair. I've been pleased with their service, and I'd recommend them to anybody else who needs the kind of work that they do.

Perfectly satisfying. We're very happy with this service. Submitting a claim was quick and easy and the contractor they sent was absolutely marvelous. He got here and knew exactly what he was doing. It was super. It's been perfect and wonderful since the repair.

I called in my air conditioning claim with American Home Shield on a Sunday night and left a message. I then called the first thing next morning and spoke to someone who said they received the message and scheduled a person to come out that morning. The contractor showed up on time, did what he needed to do, explained what happened, replaced the part, and was gone within an hour. I like the fact that it was a quick turnaround in response to the issue I had especially that I needed my AC fixed ASAP, and my unit’s been fine with no issues at all. I’ve used AHS in the past, and it’s a great program. I have a new house and I had other companies, but didn’t like them at all, so the minute my contract was up, I immediately signed up with AHS. I’d recommend them.

Run away from this American Home Shield, AHS. They claim to fix anything under your roof. I bought the higher plan (System option) for about $42.83 a month (from 2011 to Aug 2015) for many years. We got two breakdowns, the gas burner (two out of four burners on the Thermador Range) and the other was the garage door opener. On both occasions, we had to spend $75 in home estimate. On both claims, AHS denied our claim requests because our broken stuff is the exception listed found on the contract fine print. We had to spend the repair cost ON TOP of the $75.00 in house estimate. Right after the two repair items, our air conditioning broke down during the sweltering heat. We decided to forget about AHS, which will find every way under their fine print of their contract to deny our service.

I've sold my house and have tried to contact them to cancel on 3 different days, 2 times each day. Ridiculously long hold times. I finally get someone, need to be transferred to retention department, no one answers there. They tell me "don't worry, someone will call you"... hasn't happened. This is possibly the WORST customer service I have ever experienced.

The technician was very punctual. He arrived to my house at exactly the time that he mentioned when he called. Within five minutes of his arrival, he pinpointed the problem.

My most recent claim with American Home Shield was for an air conditioning issue. Submitting a claim was really good as well as the contractor that they sent. It's rare that I find that when things are scheduled, people come out in the timeframe that they commit to. I have found a lot of times that vendors for AHS put customers as a low priority. If they get other calls you'll end up waiting until 8 o'clock at night -- if they come at all. But this guy came out and fixed it on the first try and no problems after that.

We turned to American Home Shield when our air conditioner needed a recharge. Submitting the claim was smooth and the contractor they sent was great. He came in, knew exactly what the problem was and fixed it. The air conditioner has been perfect and we had no problems since.

We have two houses and had a couple of claims to AHS and they've all been easy. They've come out and took care of them - no problem. My most recent claim was when a spring broke on my garage door opener. I submitted my claim online and it was easy. I went to the AHS website and selected the category that my claim fell under and I got a call from the contractor within about 48 hours. We set up a time, they came out and fixed it.

Most recently, I've had my washing machine, ice maker, and dishwasher repaired via AHS. Claim submission was a very good experience and I received good service from their contractor. However, the ice maker didn't work and I haven't been able to contact the contractor to have him come back. Nevertheless, I'd recommend AHS.

It is very easy to submit a claim with AHS. We did one recently for my rental house's shower which wasn't draining. We received a callback within 24 hours from the contractor and they came within the 24-hour period. They completed taking care of the problem quickly, so the renter and I are happy. AHS is excellent. If you have a rental property, it makes a humongous difference.

I went online and submitted a claim to American Home Shield. I was happy because the people that came up as the assigned provider didn't call. I called four hours later and found it was a 1-800 number and I was instructed to leave a message. So I called AHS back around 5:00 and talked to somebody. I asked him for a specific provider that I used in the past that I liked - it was a local provider. They reassigned it and they came in our house to see what the issues were. They explained what was wrong then they had to order the parts. Somebody had to come back to make the repairs. He replaced the burner and the socket on our stove and worked on my dryer. There was a further problem on my dryer so more parts were ordered and he came back and finished the repair. After that, everything's been working fine.

We called American Home Shield about our gas leak problem, and they couldn’t fix it because it was outside the building instead of inside, so we had the homeowners association do it. AHS came out and told us where the leak was, so we really appreciated it since it helped a lot. The plumber AHS sent also told us that we didn’t have to pay and there was no charge, but weeks later we got a bill. We knew we were supposed to pay it anyway, so we did. We like AHS and they’re great. I’ve recommended them to others.

My most recent claim with American Home Shield was fixing a pump on my pool. I called them, talked to somebody, and they took care of it right away. They sent someone who was good - he knew what he was doing and it was fixed very quickly.

My service request was promptly responded to. The contracted service technician arrived within the promised time frame and was courteous. He diagnosed my problem and it was resolved in a timely manner.

We recently filed an online claim with AHS for an electrical issue. Before, I thought their website could probably be improved a little since prior to this recent filing, I was having problems with the instant service when I try to submit a claim on the web rather than via telephone. They just changed it recently however, so this recent claim submission experience has been very good. Contractor-wise, I've gotten excellent service - they have been more than knowledgeable and it's been a wonderful experience with them. AHS has been excellent and I have no complaints whatsoever.

Just this month, I filed a claim with American Home Shield. They sent a contractor, Joshua. He told me what was going to happen and it happened just as he said. He came out two days later and mailed out a check.

My refrigerator wasn’t working so I called a lady at American Home Shield who helped me, and they came in right away. Also, the guy AHS sent to fix the faucet in my kitchen did not check it out and told me that we needed to replace it, and that I had to go with the warranty, so I fixed it myself and it took me a minute. AHS is pretty good and I’d recommend them.

I had a recent claim with AHS as regards our plumbing. I called it in and very easily filed the claim via their automated phone system. The technicians they sent out were very professional and our plumbing has been fine since the service visit. AHS is awesome and I promote this excellent program all the time.

I submitted claims online to American Home Shield because of my stove and my refrigerator. It was an easy process and they sent out contractors from Sears. They came on time, were very knowledgeable, found out what the problems were, and fixed them.

The air conditioning was out when I came home one time. I filed a claim with AHS and two days later, someone came and fixed it. It's been fine since then.

Life saver. Great service.

We had a pool pump issue and filed a claim with American Home Shield. They contacted somebody locally and they moved on it fairly fast. Unfortunately, we are still in the middle of it because no one’s been able to fix it yet. But it’s in process and everybody’s doing everything they can in getting parts.

When I first purchased a home warranty from AHS, I was a bit apprehensive about how it would work - not knowing if I was wasting my money or if it was money well spent. But after having called for repair for 2 different problems, I am more than ready to recommend homeowners purchasing warranties. The contractors in both instances were very polite, professional and knew what they were doing. They arrived in the arranged time frame and each of them took the time to make sure there were no additional problems with the units they were working on. And never leaving before making sure everything worked properly. I am someone who asks questions about everything and the contractors enjoyed teaching me about what they were doing. I was very pleased with all the work that was done.

The contractor arrived promptly, got to work and fixed the problem. A job well done.

My experience with American Home Shield has been pretty good. I had a couple of air conditioners worked on that started in June 26 but it's been a lot of trouble with the first contractor I had. He was a big deal. We finally got rid of him and got somebody else who just finished the work today. Which was almost two months later. But things happen and I'm not going to blame anybody.

I've done a couple of claims with American Home Shield and the most recent one was for an A/C. I did it online first but I changed it and spoke to a representative. The service gentleman that they sent out was wonderful and very professional. Everything worked out perfectly since the repair.

Submitting an online claim with AHS was very simple. I had running water in the toilets and had no hot water coming from one of my shower head. The contractor was good and prompt. Since the repair, things have been better than before. It was a very good experience and I'm very satisfied.

I called in to submit a claim with AHS for my hot water tank and the rep I spoke to was very cordial - we had very good service from him. When their contractor came, he said that the hot water tank was fine and it just needed to be cleaned which he did. He flushed it for us, but we purchased a new water softener from him which was fine since we wanted to do that too. However, we asked him about replacing our kitchen sink and he quoted us a price of $650 which did not include the sink and I was upset by that because that is very out of line cost-wise. Other than that, we've been very pleased with any other service calls that we've had.

The water heater went out so I called AHS to submit a claim. I left a message for them to call back, but they were calling my home phone number which I had already told them that I didn't have anymore. When they called my old telephone number, of course somebody answered saying that they didn't call them and they don't need anything. I waited for three days and I called back and I told AHS that they need to call the contractor and give them the right number.

My A/C was not working. It was not giving cold air so I called American Home Shield's service number using their automated system. The contractor that they sent fixed the problem quickly.

Our dishwasher went out so we called AHS to submit a claim. The problem was they tried four times before they finally got the dishwasher fixed. They kept sending people out that obviously didn't know what they were doing. One guy came in and said something about buttons and said that it was a matter of how we push the button. We still had to pay $100 for that which wasn't fair since he could have said it over the telephone. However, they've been here the time they said they'd be here, but I wish they'd be tighter with their time schedule though I understand that they get tied up in places and have to finish. Overall it's been what they promised and they do what they say they'll do which is fine since it's what we pay them for.

My AC unit decided to stop working. I called AHS and set it up. Two days later I got the call from the work guy. I live in the boonies so it's easy to get lost but he finally got to the house and came to find out the circuit board was bad so they had to order it. He came back out and it was fixed. It was quite quick. The contractor was nice and explained everything because I asked a bunch of questions. Since the repair, my AC has worked great. Now, I keep it on most of the time. AHS has been easy to work with.

My most recent claim with AHS was for my air conditioner three weeks ago. However, they couldn't find anybody to fix it, so we had to find our own person. We had to get an okay from them, but we couldn't get through to them, so it was a real process to try to get a certain number that we need. I was on the phone a total of 4 to 5 hours waiting for somebody to come on to take my call, then talking to various people trying to get numbers but people not calling back. We had to fax some information and nobody called us back on it. Finally I found a fellow and I said that I was not getting off the phone until I get the approval number. He said sorry and he was real happy to get that for me right then. He knew that I was upset and he got me the number and we have gotten a reimbursement for the work that we've done.

My most recent claim with AHS was for my stove and I submitted the claim online. Two different individuals came and they were both fine and professional. One diagnosed the problem and ordered the part and the second gentleman installed the part. However, there was a little delay in getting the parts to do the repairs but after the part came, it was a one day job. Overall, it was a good experience and their contract does exactly what it said it will do.

We had a refrigerator/freezer problem and the technician came out and fixed it. He discovered what it was and it's been good ever since. Overall, AHS has been very good. They're prompt and we like their service people.

I've been with American Home Shield for many years and everything has been wonderful. They've been very good. I usually call to submit a claim and it is very easy. Their claims representatives are very cooperative and they get me contractors to take care of whatever problems I have. That's all I can ask for so I've been very happy.

I had an issue with our garbage disposal, so I called American Home Shield to submit a claim, and the unit has been working perfectly since the repair. The contractor they sent was very professional, clean, well spoken, helpful, quick and knew what they were doing. A couple of other friends of mine that live in a different area don’t have quite as good a workman as I do. I have no problems with American Home Shield.

We've had American Home Shield for several years now and we've used them for four different times. Other than a bad experience with one plumber who left a mess and had to come back, we haven't had any problems. Recently, we had a toilet that wasn't working properly so we called AHS to submit a claim. They got a hold of the repair person and called back to let us know when he's coming out. When the young man got here, he took care of the problem and explained everything to us - he was very professional. We have been pleased with them.

I called AHS to submit a claim for my plumbing and that was easy. However, the contractors they sent wanted to use the cheapest product that they could find to replace my original stove which I wasn't happy about. It doesn't have as good as the quality of a replacement part that I did before. Overall, the experience with them was okay.

My last claim with American Home Shield was the garage door opener. I called them up and they called me back and said they were going to send a guy out. The contractor came out, looked at everything, and called AHS back. Then AHS said that the part they have to fix -- it wasn't the motor itself, but the spring -- wasn't covered under warranty, and I read from the warranty book that AHS and the contractor were right. But the contractor did fix the problem. He was very professional and told me everything that he was going to do, and I enjoyed talking to him. I did say on the side that what I had was a double door, and he suggested I might want to get the other door fixed at the same time. So I told him to go ahead and fix it too, and he said, "Okay, no problem." The unit has been working excellent and fine since it's been repaired.

The worst home warranty ever! I have three properties with American Home Shield and I have nothing but the worst experience with this company. Every time I called regarding an issue for one of my properties, the technician and plumbers they send were unprofessional. They have no knowledge of what they doing, and they don't want to even work and never fixed anything. The technician they sent was always trying to make every excuse in the book to get out of fixing the problem. And every time I tried to call customer service it would take me at least 45 minutes on hold to be able to talk to somebody and they were never helpful, very unprofessional, and have no knowledge of anything. I've had so many problems with them that I finally decided to cancel all my contracts and take the loss and move on. I would never ever want to deal with them again. I will never recommend them to anyone.

It's going to be my last month with American Home Shield because I'm moving to a new house. But other than that, I didn't have any issues and would recommend them.

The sinks were clogged up so I called AHS and the representative was good. She gave me the name and the phone number of the one they were going to call. They were prompt and called me back that day. They sent a plumber over. I showed him the shower and they put the snake and then I told them about the kitchen sink and he says that the reason why it keeps doing it is because it is an older house and the pipes are smaller. It would take a while for the stuff to go down. Its not actually clogged. Now that I know that, I won't call again for a long time. Since the repair, things have been good. He just put the snake down there and that was it.

We put in a service request on Thursday, August 27th because our air conditioner stopped working. On Friday we were told no one could come out until Monday. When we called to say we are in Phoenix with temps over 100 degrees, they said they would expedite the request. My husband called to verify it was being handled and was told everything was all set. We never heard from a service company. When my husband called the company listed in the email, he was told they said they could not come out earlier than Monday and told AHS this. AHS never contacted another service provider. I called on Sunday to see about getting service sooner and I was told our file was never sent to be expedited. We were on day 4 without A/C. We were then told someone would call in 1-2 hours with the name of a service because they now had to "personally call each company." I never got a call.

I had a problem with my septic sewer and drain lines, so I called American Home Shield, and now it works fine and I hadn’t had any trouble since. I’ve been with them a long time and everything I’ve put in with them has been taken care of in a hurry and done well. I haven't had any problems with them and they've all been good.

We’ve had two claims from American Home Shield. One, my air conditioner went out. We contacted AHS, they sent somebody out the next day and it was a quick fix so it was only one day of misery. After a month, my washing machine went on the fritz. We called them and the repairman who came out was very professional, courteous and personable. He took the time to explain to me what he was doing. When he said my transmission has gone out, I asked him if it will take long (it was on a Friday and I do laundry on Mondays) and he assured me he doesn't think so. He got the part and fixed the machine within a week or less. They were really on the ball. Whoever sets up which company comes to us, they must pick the best company in the city because we’ve had good luck with both of them.

When an oven went out on me, the ladies from American Home Shield that I worked with were very professional and prompt. The oven was no longer made, so they had to do some research and got me something that's reasonably close. I had to do some remodeling because the range is too short, but I’m happy with it and the service I got. Also, back in 2013, my furnace went out and I was getting home from being in the hospital for lung cancer. So, I went ahead and paid for the repair, and remembered that I had coverage from AHS. However, the contractor and AHS could never get in touch with each other, so the contractor wasn't able to provide AHS with the receipts for the repair, and I wasn't reimbursed for the expenses. Outside of that, I’m happy with AHS, and have recommended them several times.

I called American Shield because of my air conditioner - and when they say they're going to call withing 24 hours, they do - however, I got into a fight issue with them since they tend to send people that work on Mondays through Thursdays. That wasn't good - they basically told me they couldn't help me because I needed to either have a Friday or a Monday appointment. Unfortunately, all Mondays were booked and they had no Fridays available. Also, they can only send someone in my area that works only from 7:00 until noon. If I am paying insurance for three homes, I feel I should be able to at least have someone come that has open hours. It was ridiculous.

Some time ago I had a condenser blow on my AC that AHS fixed to my satisfaction. I also had a water heater go out that was fixed to my satisfaction again. They are excellent and I've been very happy with the company.

I filed my most recent claim with AHS over the web. It was for my air conditioning and was taken care of promptly. All the contractors they've sent out are knowledgeable and efficient. They get to the problem, say what they're doing and take care of it. Since the repair, everything's been fine and overall, things have been really easy with them. If I have a question, I call and they answer it.

I called AHS because we had an air conditioner that was just not getting cold and their sales representatives were friendly and answered all my questions. The contractors that they sent came on time and did a good job.

American Home Shield seems to do whatever it takes to get you to give up. After holding for over 30 minutes, the first representative told me simply that my repair was not covered, but could not tell me why. She could only tell me what was in the notes, which did not fully explain. After promising I wouldn't have to be on hold but for a couple of minutes, she transferred me to someone who could supposedly tell me more. After waiting another 20 minutes on hold, another representative, who could also only tell me what was in the notes, put me on hold again while she went to get an HVAC expert. 20 minutes later, another associate answered, who could also only tell me what was in the notes. I'm convinced they were waiting on me to give up.

I've never had a problem with American Home Shield as far as them understanding my claim or what I need to have done. The companies that they send out are very good. When we had our garage door fixed, the owner of the company came with the technician. She did a tick and tie and we happened to be the one she did that for. They did above and beyond what we would've expected and we were very satisfied with everything. The only time I had a problem is when we had our AC unit serviced. We felt that the contractor could have damaged it instead of fixing it. It was a bad experience and it's good that they no longer represent AHS. We had another contractor come out and take care of it and we were very pleased. In fact, I told my son in Georgia about how good it is to have AHS. I emailed one of their newsletters to him so that he would know how to contact AHS and get it for himself. I also encourage others to get it.

When my AC unit broke, I called American Home Shield and their representatives were great as always. The contractor that they sent was very respectful, pleasant, knowledgeable, and I always learn something when he comes. Sometimes I feel like it’s a very high expense, but it’s very well worth it when something goes wrong and I know that I can trust them to come and fix it. I’m very happy that I have that protection.

I love AHS. The contractor that fixed my air conditioner was great. He gave me the name of the company that was coming, the time they would be here, and answered questions when I verified how much our co-pay would be. He was appropriately dressed and came on time. He was very courteous, nice and knowledgeable in everything that I asked him. He did exactly what I expected to happen - to survey, see and explain to us what the problem was, and fixed the problem right while he was here. Since then, we've been able to turn the thermostat down to not have to run it as cold to be at a comfortable level. At one time, we went with another company and I was so glad when I could get back to AHS. The other one was a bit cheaper on their co-pay but it didn't make up. I had a microwave problem and 90 days later I was still fighting them to try and get it fixed which I've never experienced with AHS. Wonderful.

I do not recommend this company. I wanted someone to come out and repair/check my heating unit. A nice gentleman came but didn't stay but a few minutes and stated the unit looked fine. I have since had problems with it. These people are crooked. Please, please do not take out a home warranty with them or you will be sorry. I am sitting here trying to call the department where you cancel service and have been on hold for 2 plus hours. Believe me. I am hanging in there to cancel this contract. They are scammers and greedy and hard to deal with. Go with someone else, I implore you.

We have been with American Home Shield for 10 years, and had a couple of big things changed. Overall it’s spreading the cost. And we know that if the plumbing breaks, we'd get somebody here the next day, and we’re not going to pay $300. However, their website doesn't work and will not take orders. They need to fix that, so I won't have to call somebody. Other than that, they are doing pretty good, and I am happy with them.

The shut-off valve that feeds the fill line and automatic fill valve failed - the body of the valve cracked. I submitted a claim and then sent a photo. The claim was denied. They say it is a fill valve - it is a shut-off valve.

The air conditioning was not working properly so I filed an online claim to American Shield on my mom's behalf. The contractor they sent came promptly, was very professional, and was able to repair it within the visit so we're very pleased with the service. AHS has been very good in responding to needs, especially that of the elderly like my mom. We're very satisfied with their service.

Had issues with leaking pipes the other week. Plumber was a little late due to problems with previous job. He was very courteous and professional, got the job done in a timely manner. Contractor was Johnston Plumbing. Cannot fault him for being late, unexpected problems do arise, and he called to notify me of the delay.

So far, I only had one incident where I had to submit a claim to AHS. It done was really quick - they responded right away, on the same day. The contractors were very courteous, knowledgeable, and professional. I'm very happy and pleased with AHS so I'm promoting it to a lot of people.

I really haven't had any negative to say about AHS. Placing a request on the website is easy and they've been great, prompt, courteous and quick. One time, my air conditioner looked like it was leaking so I called in to file a claim. I got a call within a couple of hours and scheduled an appointment not long after that. The contractor called in to let me know he's on his way. He came right on time, greeted nicely at the door, wore little slippers to get to the back and took care of it. Since then, it works without any issues and leaks.

It's been a pretty good experience with American Home Shield so far. The contractors they've sent out have been good and I'm mostly satisfied with the job they do.

It's not hard to get assistance submitting a claim with AHS. I had a socket that was messing up and they came to fix it in June. I thought was good quality work but the same socket was messing up so I called them to come back and it took too long for them to come. I don't like that. If I'm paying for a home service and I tell you I got a problem, I should not have to wait three days to get somebody to contact me to come fix it so I'm disappointed with the service.

My recent claim with AHS is with my washing machine because the whole computer broke. I called it in to submit a claim and the experience with their rep was okay. The only problem with that was I had three different ones. I don't know if that's normal, but it never was the same guy. First one came and diagnosed it then ordered the part, and the part was supposed to be here at a certain time. Another one came the following day, but the part wasn't here so they had to reorder it again. The third guy was another new one so I thought it was odd that three different people came. Overall, AHS is good and I had no problem.

It was very easy submitting a claim with American Home Shield. We call our claim in and the service people gives us a call and schedules an appointment. The technicians were very helpful and explained what they did. We’ve been very pleased with everybody that has serviced our house, and I also liked that when we had a refrigerator that couldn’t be fixed, they gave us money to buy a new one. I’ve recommended AHS to friends who also signed up with them.

My air conditioner went out on Friday when I got home from work, but by then American Home Shield was already closed so I submitted it online. The very next day, we were seen by the contractor at 3 PM and he repaired our AC. Later that evening, he called us to follow up and make sure that the house was cooling down because it was so hot that weekend here in Tucson, about a 108. My unit has performed fabulously since it was repaired and it had no issues. AHS has been great. It's something we definitely feel the value and we like having.

We had no water pressure in the house that I rent out so I submitted a claim with American Home Shield. My renters were pleased with the contractors but the only thing I would like is some kind of report to let me know what was done. I still have a hard time getting that because when I called the company that did the repair, I can never get a hold of the plumber. Other than that, AHS always made the claims process and schedule of the appointments very easy which I appreciate.

I filed my air conditioning claim with American Home Shield online, but when the computer told me who it was that was coming, I called and cancelled that one through a representative, who was so nice, accommodating, and totally understood the situation. The contractors that were sent out were very polite and nice, but what happened was they didn’t get back to me for at least two or three days. It was on a weekend, so it was a 7 o clock, Friday night call. That was understandable. They did come, but they couldn’t come for a couple of days and then when they did, they didn’t have the part needed and somebody was supposed to call me for them to tell me when they were going to come back out. Nobody called in a week, so I called AHS and they said, they can have them there on such and such day.

I have a friend who has AHS warranty on her home and she recommended it to me. I call when submitting a claim and I've never had a problem. They have been very polite. I get the information, and the reps let me know who’s going to be calling. The technicians they sent were also very polite and professional. They explain what the problem is and what needs to be done, so I don’t have any questions. I’ve had the Oxford Heating and Air. They came back the second time because they had a second issue that developed. They fixed it and I had no charge, because it was within the timeframe and a repeat call. You can ask no better than that. AHS is extremely efficient, organized, and they have a good system.

So far, American Home Shield has been okay. I've had a couple of problems and they've handled them smoothly most of the time. They have been responsive and they schedule services fairly quickly. We've had a couple of issues and they're in their website now. I was trying to add another property which already has a warranty under AHS. I could not add it at all. Calling customer service for those things is very difficult sometimes too. I have been on hold an hour or so and they still didn't answer. That was one problem I had. Another was my recent claim I sent online which I had trouble getting through. I was requesting AHS to have my AC checked out because we had some issues with it.

I had a problem with my air conditioner 2 months ago and so I contacted American Home Shield. They called me right back then and talked to somebody who went out the next day, and everything’s working well since my AC was fixed. I’d recommend them.

I called a rep at American Home Shield to submit my claim for a plumbing problem, and it was great. The service people respond quickly. I went to see what the contractor was doing and he explained things to me. But I was having a problem with the upstairs bathroom that he did. The water isn't going all the way out and I had to go jiggle the handle. But I would definitely recommend AHS since it’s a good service to have. They're very professional and effective in making sure the job gets done.

It was very easy to submit a claim with American Home Shield. I usually do it online but also over the phone. All the technicians they have sent us have cleaned up after themselves and resolved the problem. When they couldn't resolve it, if they had to order a part, they followed up on it and installed it when it was available. They're very good, efficient and neat. I would recommend them. My sister got a contract too.

I called American Home Shield because our washer was out and they made an appointment for somebody to come in and fix it. The technician they sent knew what he was doing and was very nice and polite.

AHS needs to improve on timeliness in getting service people however I’ve recommended them to my sister since my experience with them so far has been good, but the seller chose a different company and my sister’s having a bad experience with it.

I had a recent plumbing issue so I went and submitted a claim to American Home Shield, which was easy and simple to do. The contractor they sent was very nice and calm in calling me, and he got back with the scheduled time for him to come out. The leak in my drain has been fine since the repair.

My sister has American Home Shield and when I bought my house, she told me about it. Submitting a claim was very easy and now that online is available, I do it online. The technicians are all very pleasant young men. It's a wonderful company, and everyone who has a house that I run across I tell them about American Home Shield.

The resources from AHS were good but we had to call the tradesman ourselves. It would have been better customer service to have AHS make the trade call and then have the tradesman call us. They only use one plumber in our area and they are 20 miles from us. It took a bit for them (plumber) to call us back but not too bad. From there it was a breeze.