American Home Shield Reviews

I've been using American Home Shield close to 15 years with my transactions as a realtor. And since my personal house was getting older, I also got AHS for it. When I submitted a claim with them, it was extremely easy. When our dishwasher went out before we got AHS, we had to deal with the appliance company and the manufacturer itself...it was a horrible experience and it took three months. I told my wife that if that happens again, we'd be calling AHS instead of them. Since then, AHS has sent us technicians who've been friendly and good. They knew what they were doing and they got the job done.

I submitted the claim on Friday for a refrigerator which had quit running. Putting the claim online was very easy and I got a thing saying Sears was going to call me. Over the weekend, Sears didn't call but I figured it's the weekend. On Monday, I tried calling Sears and they said that they needed a number from American Home Shield. I called AHS and was on hold for 45 minutes, back and forth, trying to get this number. Finally, I got it. The representative was going to transfer me straight to Sears but that didn't work. Then I gave the number to Sears. They told me they couldn't come out until the 14th. I called AHS back and talked to a lady. She was trying to figure out because that's out of the 48-hour window to get another repair person. While she had me on hold, she disconnected me and never called me back. I know she had my phone number.

Something was wrong with my furnace, and American Home Shield sent someone out to fix it. My experience in submitting the claim was very good. I would recommend them.

I made a claim when the ice maker in the fridge stopped working and American Home Shield said that the ice maker is not included. What kind of ignorant thing is that? The fridge is included but the ice maker isn't!! So I told my wife to cancel it and go with someone else.

My daughter had American Home Shield and she had a very good experience with them, so I looked them up and signed up with them too. I've only used them twice. The first time was when I had a blower that was out of balance on one of my other air conditioners. AHS got out here and took care of it. The second time was when my air conditioner quit working, so we filed a claim with AHS, and their reps were super responsive. The guy who got here was very prompt, and he found out that the fellow who mows my grass had clipped the control wire outside, so the problem was repaired very quickly. AHS treated me very well, and it’s good value for the money so I'm going to renew my warranty with them. They're great.

Quick response and problem was solved. The service calls do have a 90 day warranty. I wasn't aware of that and ended up having to pay an additional $75 service fee for an issue that was a result of my first service call on the dishwasher. If I would've just called when I first had problems with it again, I would've saved myself the $75. I do know it for future reference and am extremely happy with the service.

My husband called the American Home Shield for a claim and we've never had a problem with the contractor that they sent. The contractor had the part needed and worked in a timely fashion. It was great.

Everything we’ve had with American Home Shield has been positive. The contractors they sent me were very good, and everything’s been working. We’ve recommended AHS to many friends.

Their service was recommended by our builder years ago and I have been very satisfied with the results ever since.

AHS comes as soon as possible to check what I've reported, and fix within the possible time if fixable. If not, they replace them. I really like the claims submission process. Also, their technicians have been pretty good so far. The people living in our house before us recommended American Home Shield, and we've been recommending it too.

Since 1999, I've been with American Home Shield and it's been good or I would have changed them. I would recommend AHS.

We have had American Home Shield for 2 years. The evaporator coil in the AC has a leak and needs to be replaced. The contractor that AHS sent out has parts listed as necessary for the replacement of the evaporator (new hanger, new drip pan that is the size of the evaporator coil, etc.). AHS puts these items in the "correcting code violations" category of which they only cover $250 of.

We went through the automated process in submitting the claim with AHS. They assigned us to a company at Florida from Georgia and I googled them while I was still on the call and there were terrible reviews on these people. Apparently, there was foul language and aggressive behavior and I would not have the employee in my house. I waited for an operator to have it reassigned and because it was the heat of summer, there were some difficulties in having it reassigned. But the person that I spoke with from AHS was very good about following up and finding other availability for the work that needed to be done. The new company they sent was extremely professional and friendly. They needed to use a garden hose to clean some air conditioning related outside and put everything back exactly where they found it, even rewound the garden hose.

American Home Shield does what they said they would. I don't like the deductible though.

The ice maker of my refrigerator wasn't working and American Home Shield sent their contractor to fix it. The contractor was nice and prompt. They called me 30 minutes ahead of time before they got here and made sure that someone was here. They came out and they did well of what they're supposed to do. Everything worked out okay. But I guess it's not solved because the ice maker will make ice for a little bit and then it won’t. I didn't report it anymore because it's still not working even if they had to get an additional part. But AHS did good and sent someone out when I submitted a claim. I will recommend them to a friend.

The only concern I have with American Home Shield is that I have a lot of problems with the automated system, and I didn’t know if my claim was in or not. I then keep calling back all the time but I couldn’t get through. This is the first time I’ve had this experience though, and everything went smoothly before. I’d still recommend AHS to anyone.

I had a few plumbing problems, submitted my claim to AHS and got a call from a plumber very quickly. We made an appointment. The first plumber submitted his bid and as it turned out I needed a whole lot of pipes replaced but also a new water heater. The bid for the water heater from that plumber was accepted, and he replaced my water heater. He did a great job, cleaned up, was friendly, explained everything to me, and answered all my questions. However, AHS told him that they wanted a second opinion on the bid he put in for the pipe so another plumber came out from a different company. He was also very professional and helpful. He submitted his bid, and that bid was accepted. I was happy with both of them and really pleased with my experience.

I only had one bad experience with American Home Shield and that was a couple of years ago. That one caused me to have water damage and the insurance company had to pay me. But otherwise, they've been okay - submitting a claim over the phone is easy and their reps are friendly.

A friend of mine had nothing but praises about Home Shield so my wife went online and researched them. We both decided we're going to try them and so far, we're delighted. The last claim that we submitted, it wasn't accepting my wife's PIN and she had to do a couple of times, but it finally went through. Other than that, it's not been a problem submitting claims. The technicians who were sent to our home have been very professional. I've been telling all my friends about it.

Our most recent claim with American Home Shield was for our faucet to be replaced a year ago. It was an easy process, they were friendly and were able to answer my questions. The contractor they sent was very good. I don't even remember his first name but he really was fantastic. I would recommend his services to anybody. He knew what he was doing, what normal costs would be for different parts, other options that would have been available, etc. But it's kind of sad. The contractor replaced my previously high-end faucet with one that was not at that level of cost. But this works just fine and it had stayed working since then. We're satisfied with it.

My refrigerator was running and dripping water out of the bottom. I called AHS and they sent somebody to look at it. And then they sent somebody else with a second opinion. They both said they can't fix the part, it's too old. They said they couldn't get the part and would probably order me a new one and then would let me know. So they emailed me the next day and said they were going to give me a new refrigerator but then I never heard back from them. And I waited 3 weeks.

I like American Home Shield, and would recommend it.

I've had an issue with the hot water heater so I called AHS. They referred me and the company called to set up an appointment. The contractor who came to my home was very pleasant and professional. However, he couldn't repair it and he said that there's a lot of sediments in the bottom of the tank that's why it's not working properly. It needs to be replaced and American Home Shield doesn't do that until it goes completely out. If it completely goes out, it's going to flood my home and they don't cover any damages since they just cover the item. I can't afford to have that happen but American Home Shield didn't help me in this situation so I'm going to have to replace the hot water heater at full cost.

American Home Shield was recommended to us and our overall experience with them has been great. I made a call and then they made on appointment. The contractor came out and fixed it. They're much better. Highly recommended!

Our air conditioning went out so I submitted a claim over the phone, which went great. The unit has been good. Excellent experience. I have recommended AHS to several of my friends and they also bought policies.

We've been with American Home Shield for so long but our most recent claim was a bad experience. Although the contractor fixed our dishwasher and did what they had to do and we have no problems with it since then, I had to keep calling them just to get results. The people from American Home Shield were acting like they weren't being honest and forward with us. We called and they said the part would be in the next day so two or three days later, the same thing, over and over. They said they'd be there tomorrow, they would call, and it weren't true. I feel like we got the run around for a whole week and that was really terrible. The dishwasher was rental property and we were trying to get it fixed before somebody buys the house. It shouldn't take a week. We want everything to be in working order. I know I shouldn't be expecting or anything but after paying the man $75 cash, we want some answers.

I signed up with AHS and as far as submitting the claim, there's no problem. But the problem I've always had is the availability of the service people in my location. I had a claim for maintenance, and I had to cancel it because they didn't have a lot of people to service my area. But as far as doing a straight you-got-to-come-out-and-repair, the service guys have been fine. So far, I have no complaints with AHS but I wish that there were more service people for the Maricopa area.

We've had American Home Shield for over 12 years. Whenever I call, their reps who answer are very professional and respond to my claims - they get me the right people, check back with me and see how everything went. Recently, they sent someone to come and check on our air conditioning unit. Like their reps, he was professional and clean. But he would have to come back out again because the AC comes on even though we don't want it on. It does it early in the morning, around 3 am, and we don't want that. It’d be appreciated if the tech would come back here.

We had a washing machine that would not spin and drain the water, so we called American Home Shield and they scheduled Sears to come out. When Sears contacted us, they said they could not arrive, so we called AHS and told them if they could find somebody that could come out quicker, and they did. The people they contacted again scheduled an appointment for today, and they’ve taken care of the problem in replacing the machine completely to our satisfaction. They were very good and did a great job. We couldn’t be happier with it and we’d recommend AHS.

For my last claim with American Home Shield I had an issue with my refrigerator. They dispatched a company which determined where the problem was but unfortunately, it had no capabilities to address the issue. I had to call AHS again and they dispatched another company which took care of the problem, except that it took 2 weeks for us without a refrigerator and it was very inconvenient. But so far the refrigerator now works. The one who came out happened to be the owner of the company so he knew refrigerators in and out. I’ve been very pleased about that so, if ever this refrigerator starts acting up, I will request this particular company.

I had an air conditioner problem and American Home Shield handles their claims very good. Their problem sometimes is the contractors they hire are not reliable. When my air conditioner went out, I called American Home Shield and right away they got somebody. The contractor called and gave me a confirmation number. Two days later the contractor called me and said he couldn't take the call. So I called back American Home Shield and they got somebody else. Again, the contractor called me and gave me a confirmation number. A couple of days later I called to see when they were coming, and they said that it was out of their area.

I had an excellent experience in submitting a claim with AHS. I simply went online, told them what my problem was, they hooked me up with a local plumbing contractor in my area, and the guy came out. The issue had started with a leak but we didn't realize that it was the hot water tank. The contractor wasn't able to resolve it at first, but the second time he came out, he figured that it was the hot water tank so we replaced it.

My oven went out and American Home Shield replaced it for me. It was pretty easy submitting a claim, doing it online and they called me back.

If there was a negative rating, I would give it to them. I called because of my fireplace was not working and they sent an electrician to look at the switch... Come to find out it was the fireplace which they did not cover under the warranty. I called the supervisor to find out why they didn't tell me and asked if they would give me the service fee of $75 back. The supervisor told me that he would follow up within 24-hours to let me know if they could credit me. Soooooo, 19-days later, I have spent over an hour on the phone and they still don't have a decision. If you say you will call back in 24-hours, then do your job and follow up!

I have the house warranty with American Home Shield and I placed request for AC Unit service and Maintenance. While placing the request I choose the option that service person should call me one hour before however he called 15 mins before coming. My wife was at home so it was lucky he got the entry in the house. He was not carrying the ladder to check the different vents as the house has high ceiling. Also he didn't do the satisfactory work and before I reach home he left and took 75$. He just checked the AC unit. My wife had to pay the money. He should have either waited for me or checked all the vents.

My latest issue was there's no water coming into the washing machine. We were sure it was something from the water spigot to the washer, but the rep said they will send a plumber out first if there's any question. My wife and I didn't think there was. It turned out that where the water enters into the washing machine, they sometimes go bad. There was a filter down there and the second group replaced that. First one was a plumber and he said, No, it’s not plumbing.

American Home Shield is great. I wouldn't have anybody else. Their contractors are the only ones who could fix my air conditioner. If they couldn't, they would find somebody who could fix it by doing a troubleshooting...after 20 attempts, they'd get it fixed.

I've had no problems when submitting claims with AHS. I call in or go online to do it. The technicians have all been really positive too. AHS also tries to get me to do preventative maintenance, which is good. I like that part of it.

When I submit a claim with American Home Shield, they’re there the next day usually, and the contractors they sent out were fine. I have never had a problem with AHS and I’d recommend them.

He was very friendly and listened to what I had to say. He explained everything to me.

I own several properties. I switched home warranty companies. WHAT a mistake. AHS is the absolute WORST company I have ever dealt with. When I purchased the warranty I specifically made sure that the central air was fully covered. It has been TWO MONTHS and my poor tenant in Sacramento California STILL doesn't have her air conditioner fixed. They wanted me to pay $2250.00 in code upgrades when a new air conditioner is $2500.00 dollars. THE WORST SERVICE. These people are inept CRIMINALS!!!

I submitted a claim for our air conditioning. They couldn't get a service man out here in 3 days so we had to go out and buy a window air conditioner. The rep said they were going to reimburse me for that, but they never did. But the service of the contractors that they sent was perfect and since the repair, everything's fine.

We've had to use AHS a few times and it's been a good experience. I'd recommend them.

My most recent claim with AHS was for my toilet. I had a good experience with the company that they called to come out. They were on time and they did what they came to do quickly and easily.

Representative replaced the coil in an electric oven. He arrived on time and completed the job in a timely fashion. He was very professional and answered all my questioned.

My most recent claim had been for the pool pump. I called and left a message on AHS' automated system and the repair people called me the next day. That afternoon, the pump was repaired. The contractor was very knowledgeable, it took him about 30 minutes to change it out and cleaned up before he left. The pump has had no issues since then. It's been a great experience overall.

Submitting a claim with AHS was fairly simple and easy. We just put one in for today. The technician was here earlier but the situation recurred so they are sending him back out. The gentleman who came out was very pleasant, polite and professional. My concern is that if it happened previously and it's recurring that means something wasn't diagnosed correctly. So I'm not very pleased with that.

Our air conditioner was leaking. I submitted a claim online with AHS and the technicians came out in two days. We were out of town when they came and the person taking care of our house while we're gone said that the technicians were very quick and knowledgeable as to what they're doing. It's the same contractor we've used before. I recommend American Home Shield - very high quality and excellent customer service.

Submitting a claim with AHS was fine. The technicians explain everything they were doing and why they're doing it. I'll recommend them.

I live in NJ and have a rental property in Corona, CA. I have been using AHS over a year and this is the first time I have needed their assistance but they are not there. The AC broke down and the property manager made and requested for a service help, then, I got an email saying that a contractor should contact us to schedule an appointment. Since no one contacted us we tried to call the contractor a couple times but no one ever answered the call. 48 hours had passed and nothing happened.

My overall experience with American Home Shield has been good. I had one bad experience - a bad vendor. Other than that, I've been happy with them.

When I had a problem with the microwave, I filed a claim to AHS and it has been easy. Their contractors came out and gave me a new microwave but then one lady said that it was under my warranty would cover for it to be installed and the other one to be taken away. Somebody else told me it wasn’t, so I ended up having to find somebody to help me because I couldn’t afford to pay for the install of the microwave. I found another warranty company that’s cheaper and covers even more than what AHS would cover so I will be cancelling American Home Shield within the next couple of weeks.

I discovered a water leak on the main water line into my home. Called and requested service. Repair company technician responded an located leak in the block wall where the main water line enters my home. Couldn't do anything beyond that because he had to open a hole in the wall and AHS wouldn't authorize him to access the wall. Was informed I had to pay to have the technician open a hole then he would make the repair. I called AHS authorization department and was told that AHS didn't pay to access leaks, just repair them and was referred to the contract. I checked the contract and it said AHS didn't pay to access repairs, EXCEPT plumbing and ductwork.

I was worried when I was told my double drawer Fisher & Paykel stainless dishwasher could not be repaired. I participated in negotiations with the manufacturer in New Zealand and was delighted to get a brand new replacement. The technicians did a great job removing the old one and installing the new one.

I called American Home Shield because of my water heater. One of their guys had to come twice to get it fixed. He did the the job and we had no problems with that. He was very nice and very cooperative. We've been with American Home Shield for many years, and we've had no problems with them at all.

My dishwasher and dryer stopped working. I think the owners of the house just bought crappy appliances to put in there in order to sell it. The home inspector didn't inspect those very well so he ended up giving me my money back that I paid him. It cost me a one time fee of $75 for the two appliances. And the contractors that AHS sent were really good so I recommend them.

My most recent claim with AHS has been for the dishwasher. It didn't take me long to submit the claim. I called it in because I couldn't go through the internet and they did it right away. The lady rep told me name and telephone number of the company that was going to come out here. The company also called me and made an appointment. They came to do the assessment and afterwards, I had to wait for a month and a half for the part to come. Still, everything was fine.

My most recent experience with American Home Shield was great. My wife and I were thankful to have a warranty when we experienced some electrical issues a few months after moving into our new house. AHS suggested a knowledgeable, reputable, local electrician who was able to fix our electrical issues promptly. Everything was very easy and we were only responsible for covering the service fee.

My water heater was leaking water and we called for service. We were told immediately by the repair team that the water heater had to be replaced. The technician also informed us that American Home Shield does not cover any additional upgrades that would be required in order for the water heater to be brought up to code. We did need some minor upgrades, like a larger diameter vent pipe, and a new gas valve. In addition to this, we inquired about having a pan installed underneath the heater. According to the technician, our additional fees should cost less than 200.00 (including the pan which was 40.00), however when we received a call from the repair company we were informed that the repairs were going to cost us over 600.00. When asked why, we were told that the permit was 250.00, the pan was 100.00, etc.

I like AHS and I have had no problems with them. In fact, I will make sure that I own it if I rent another house. I have recommended them to a friend.

It wasn't hard to make a claim, but everything after has been difficult. The company they sent to fix my sink never called me to set up the appointment. They told AHS something different than what they told me the problem was. They've taken 2 weeks to send in photos of my sink so my claim has moved nowhere. When I've called AHS about it, they said I could pay another $75 for them to send out someone else. No way! I'm not paying them another cent.

I’ve had a great experience with American Home Shield. I enjoy being with them, and had no problems. I would recommend them.

Unless you are prepared to sit on hold for 30+ minutes every time you call, or have your online service requests ignored or referred to service contractors who don't want the work (or don't want to do business with AHS) save your money and look for a different home warranty company. At the very least, make sure AHS actually has a network of service providers in your area. They do not have either a plumbing contractor or an HVAC contractor in my area, but didn't bother to tell me that when I signed up. USELESS!!

This is our second house with AHS coverage. We had Old Republic and they were so terrible that we canceled and went back to AHS. Recently, we filed a claim for a clogged toilet and it was a piece of cake. I called them, they contacted the contractor, gave me a claim number, and the contractor's name and number. The toilet is still an on-going problem because it's an old toilet, nothing to do about the repair. The contractor was great. In fact, we are going to call them off-contract to replace the toilet.

Hi. My AC went out on a Thursday night and I live in Texas. I emailed AHS at 9:30pm and had a response by 11pm on who would be coming to the house in the morning. I was so impressed with this service. I was worried because of the negative reviews I read but every experience is different. Don't let someone's bad experience on one thing be the reason that you are not using them.

My AC unit wouldn't cool down. I submitted the claim to American Home Shield over the phone through the automated system. The contractor was pleasant but I called them back because the unit is constantly running - it won't shut down. So my bill is probably going to be really high but they're coming right back to fix it. I have no problems with AHS because they send good people out that do their job. Very professional. Out of all the claims I had, I only have one bad experience so I would recommend them.

My last claim with AHS was for the ceiling fan. Their contractors showed up and replaced the fan completely. The brand-new one works perfectly. Outstanding service. I recommend them to everybody I talk to. In fact, my son took out a policy from them as well.

I’ve been using American Home Shield for several years now and I’m satisfied with the service I get. When I had a problem with my stove, where the oven wouldn't come on, I called them and had a good experience with my call. They took the information then someone returned to me quickly, and it didn’t take them long to solve the problem. When the contractor came, he looked at the stove and determined to replace a part. I had to wait for him to get back to AHS to get it ordered and when he did get the part, he realized that it was the wrong part. So I waited a couple of days and called them back and realized that they couldn’t get the part, so they replaced the stove. I haven’t had any problems with American Home Shield and will continue with my contract.

I haven't had to use AHS much, but the one time (online) that I did use them, it worked great. I haven't had any complaints with the technician they sent. As a matter of fact, I am going to get a plumber for that leak under my sink. I'm pleased with their service, that's why I renewed my policy.

Our most recent claim with AHS has been for the air conditioner. We called them and we got good service from the contractor they sent out. Since we've had the policy with AHS, we've had them send out a contractor about three different times, and have had real good service every time.

We went on the internet and looked at all the different products that were offered and chose American Home Shield because the price was right and they appeared to be doing a good job. Submitting a claim with them has been a little more difficult. The fee that we pay for them to come out is reasonable but we had a water heater that went out and it took a week to get it fixed, because they determined that it was not that they could fix it but they needed to order the parts.

My toilet was leaking so I submitted a claim, which was easy. This was my third time having a claim this year. The contractor was respectful and neat. He came right in and did the job in less than 20 minutes. The toilet is not leaking anymore. I would definitely recommend American Home Shield. I’ve been with them for quite some time now and I’ve never had to use them before, and it has been very pleasant since I’ve had to file a claim.

I had heard from a friend who had used AHS. She didn't have any issues so I decided to go with them as well. Claims submission has been really effortless. The technicians were always courteous, professional and on time.

I have only used American Home Shield twice, and the last time, I had a water leak, but didn’t know it was underneath the house. The guy that came out was absolutely superb. He went way above his call and knew I was in dire trouble, so he made sure he fixed it before he left. I was really, really impressed and will never forget that. They are excellent.

I’m in the home inspection business and I am very familiar with American Home Shield being recommended by realtors to their clients, so I went with them. I've got several claims already, and they have handled them well. Everything about AHS has worked well, so I’ve been with it including the contractors that have come out.

I have had good experience with American Home Shield, and would recommend them.

We had another warranty company and had a water heater claim, but they screwed us so we went to American Home Shield. We had one claim for the air conditioner and the technicians AHS sent here were really good. It was like night and day. AHS was wonderful and we’re very satisfied.

I don't have a problem with AHS at all. I either file a claim online or have my tenant get in touch with them. For our personal home, it's always been very easy. However, the contractors will do the minimum because they're probably not getting paid very much, and if there's anything really complex, they won't give the time because they're getting limited money. I do understand that. But so far, it's been good for us. AHS is convenient and effective.

American Home Shield is good, and I recommend it. They are usually prompt in getting through if you call in for something.

I love going online to submit a claim to AHS - that's the best thing they've done. I had a problem with my dish washer. They had to order a part for the dishwasher and the part came in yesterday. The contractor took care of the job. He came in, replaced the part, and it has been wonderful since the repair. The circulating motor was making so much noise, I couldn't even use it but now, I can barely hear it run. American Home Shield did an excellent job!

My pool pump was falsely denied repair. They use poorly rated companies to complete their work. They claimed my pool pump was broken prior to my contract starting. They asked for some sort of proof to show it was working before the contract started. When I provided proof from another well known, well respected, pool company American Home Shield said it was too late. They cannot undo it. This was all done within 1 day of their request for proof. I am finishing up my BBB complaint now. Wish I could vote 0 stars.

Our dishwasher flooded our kitchen and the water came into the family room where we have wood floors. I paid a hundred dollars to get somebody out here to look at the unit and to order a part, which means a week that we don't have a dishwasher. In the meantime, it continued to leak. They also had people come out to look at our ovens and gave us beautiful new ones. I was thrilled that they didn't charge us anything for it. However, they kept sending people out because they didn't work and everybody that came out said "You're just not used to it." I finally got tired of that because I bake a lot of cakes which comes out as overdone, underdone, not done. I finally got someone whom I paid a hundred dollars to come out and see what was wrong with this oven and it was the motherboard which the people from AHS didn't find. The people that they have out here are not very qualified. I would not hire these people if I did not have them.

American Home Shield has always been reliable. It wasn't difficult submitting a claim with them. When my washing machine had a problem with its pump, I submitted my claim over the phone. The contractor they sent was very nice, knowledgeable and solved the problems.

Our hot water heater was busted and there was water everywhere in the garage at midnight. I called American Home Shield and went through the automated system. I let them know what was going on, and they said that one of their local contractors would be in touch with me the following business days. They got in touch with me the next morning - early - and went out that day and fixed it. It was painless and we just paid our part of the fee. We had hot water by the end of the day and we haven't had any problems with it. They were very good, fast and efficient.

My washing machine wasn't working correctly. The contractor that AHS sent was a very nice man. He looked at my machine and made a diagnosis. I've only used the machine once since the repair because I was out of town. I’ve been with AHS for about 12 years, and I have recommended them to other people.

My experience with American Home Shield has been good but on one of the services for our water heater, it took over three weeks, way too long. Usually once you submit a claim, they're there within 24 to 48 hours.

It was quite the process to get this repair done. It took two weeks. The washing machine was not spinning the water out and was giving me an unbalanced load error code. I submitted a claim online and I got an immediate response that they had assigned Sears to do the repair. American Home Shield says that they will contact me within 48 hours, but I lost two and a half days just waiting on Sears to schedule an appointment since I submitted a claim. Most of the companies call back same day.

My husband submitted our most recent claim for our washing machine that wasn't spinning out, and since the repair, it's been working good. My husband is the one that usually deals with American Home Shield and he never says, "Oh, those darn people." Everything's going fine and we're happy with it.

My most recent claim with American Home Shield was a problem with the air conditioning system. Submitting the claim was not a good experience. I got a charge from them saying I have to pay a hundred-dollar deductible. It's not what I expected because it was the switch being turned then the fuse came off and the person who came in did not charge us. He said it wasn't anything that needed to be done with the unit. So it wasn't a service call. It turned out that there was a service done months before but the fuse had gone off. I had a similar experience where we paid something as part of the repair expense, then I got a bill from Home Shield for another $25 or $30, which I thought was not what was discussed.

Our air conditioning quit cooling and the outside unit made all kinds of noise, so we called American Home Shield. We did it on the phone instead of online because I wanted to make sure that we got the same contractor that had worked on the same unit previously. When the contractor came, everything went fine. He was very professional and got things done very quickly. Since then, the air conditioner works fine. I've been very pleased with American Shield that I recommended them to several of my friends.

I haven't had any problems with American Home Shield at all. I love the service that I receive from them and it's something that I will keep around. Contractors are nice, polite people, and we'd like to do service with them again. AHS is something every homeowner should has as a backup benefit.

AHS has good service. I filed a claim some time ago for my A/C and it was easy. After I used the computer, I gave them a call and then they got the people here within two days. The contractor was awesome, and tried to do the job. The A/C hasn't failed so far. AHS has always been there.

I called AHS up recently when we had a leak in the toilet in one of our bathrooms, and they sent somebody out to fix it. The service guys were polite, quick, and came when they said they would come. We have used AHS for many years and all of our experiences were very good.

Day 1, Monday, August 10, 2015: I opened a claim for my air conditioning unit in Florida not functioning. I was told a contractor would contact me within 24 hrs. Since it was in the middle of summer I wanted to see if there was a way to contact the company and pay extra for an emergency visit. The company said they would not be able to get out to the property until the following Monday 7 days later. I called back into the servicing department and after being on hold for 45 minutes they stated there was nothing they could do. I attempted to escalate to a supervisor and was told there was no supervisors to assist that they would submit a form and have one call me back. Now 5 pm in the afternoon and still no calls. Called back to their servicing dept and after being on hold for another 45 minutes I was able to get a new company assigned.

I wish that American Home Shield was a little bit more experienced at taking care of a claim. Not that they don't take care of the problem, but they take so long. It's easy submitting a claim, but if you have an emergency, they don't get to you quick enough. I know that it's not American Home Shield's fault but the people that does the work for them. The technicians that they sent out were very nice though. I only wish that their response time could be a little bit faster than what it has been in the past.

For homeowners with homes over five years old or out of whatever warranty came with the purchase of the house that has expired, American Home Shield has your back. They are competitive, and a customer service department that is second to none. They deal with top rated service companies that you can trust in your home. In closing I'd like to say, AHS could save you thousands of dollars a year.

I filed a claim over the phone for my AC since it's been struggling with the heat and wasn’t putting out cold air. The rep I spoke with was very helpful. When the technician came in, he figured out what the problem was and got it solved. We’ve had AHS for years now because we’ve been very happy with them, and I have no intention of stopping our relationship.

I built this house about 10 years ago. I decided it might be all right to go and put a warranty on it so I got American Home Shield. So far, everything but one experience with them has been good. I ended up spending $400 to repair the swimming pool pump and the swimming pool person got paid for his service call. He said he came out but he has never been to my house, so I got to pay a bill on him for him not showing up.

I always had a good experience and never had a problem with AHS. My last claim was for the air conditioning unit and the service guy that AHS sent out was very professional. He did a thorough job in a timely manner and fixed the unit very quickly. Our air conditioning unit has been working beautifully since the repair.

Our double oven - Whirlpool needed a new front electrical panel. One visit and it was taken care of.

American Home Shield, up until today, has been excellent. I've had general satisfaction from them, but now, I would summarize my overall experience as fair. Basically, they've adopted a new policy that any home warranty item that you contact a vendor for, instead of getting it fixed right on the spot, the vendor has to jump through hoops to call them for authorization. It can delay it up to two or three days and that's just not acceptable. That's a shame because I would say they were probably the best in the market, as far as home warranty companies go. I got a renewal coming up next month, but now I'm actually thinking about it.

American Home Shield is very prompt with my requests. I submit my claim via the computer and I've never had to follow up on anything. They've always taken care of the needs that we've had.

I've heard of American Home Shield from my friends who have it. It's been extremely easy making a claim and it's a great experience on either phone or the internet. And the technicians have been on time and polite. They were very courteous in explaining whatever they were doing and their repairs have been very excellent. I'd highly recommend American Home Shield to anybody who has a home because new homes – you only have warranty for so long.

The dryer wasn’t drying properly on all the functions. If you put it on high, it would work only at times on time-dry. So I’ve done submitting claims to AHS in two ways. The first time, I called. The representative was very friendly, nice and helpful. The second time, I went online, but then I was told I had to call because of the same people that I will be using for the same problem. When the contractor came, I told him that it wasn’t working and he figured that there was something wrong with the hose. I asked what would happen after I had changed the hose and it doesn't work, he said that I still have 30 days. After I had changed the hose, it didn't make any difference so I called them back though they haven't repaired it again yet. But I've had no problems with them at all.

It was easy and quick to get service repair at our house. Repair person was quick to respond and did a great job.

We have been using AHS for many years, not only are they helpful the staff is extremely professional and eager to help. We use AHS for our primary residence and rentals and our tenants have always enjoyed the workers they have sent. We would highly recommend American Home Shield.

We love American Home Shield. Technicians were very good. They've always said if there's any problem – whatever thing that’s being repaired – to call them back immediately and they'll come out and take care of it. We had an air conditioning technician and he did a great job, worked real hard at doing it and took care of us very well. So we definitely recommend AHS!

AHS customer service representative was very courteous & helpful. The contractor contacted me & serviced the product in a timely manner . They were courteous, professional, & repaired the product to my satisfaction.

I placed a service call with AHS over two weeks ago. The first time, the repair co. didn't call me to set an appt. I ended up calling and leaving messages but still no response. Finally a week later, the repairman called that he was at our house and wondered where we were. He didn't even look at the hot tub. The electrical is messed up. He told AHS it was "sand in the filter" which has nothing to do with our issue.

AHS is using unlicensed contractors. In Oklahoma it's that law that a technician hold a Oklahoma construction board license applicable to his/her trade. AHS called all comfort solutions out to my home. Their technician doesn't even hold an apprentice license for Oklahoma. This is illegal in every way. He performed maintenance and charged me for his work under false pretenses. Meanwhile my family is without air conditioning for three days and continuing over this weekend. I asked for them to get me transferred to a contractor I know is certified and they said they wouldn't do it. Please check your contractor's licensing before you let them do work on your home.

I submitted a claim online with American Home Shield. It was excellent but then after I got all through, it said it would not accept. The contractor was very excellent as well. The new thermostat is now correctly installed. I would recommend him again to anyone.

Freezer went out July 21st. Called AHS and had Alltex Parker assigned to come out and inspect. The tech came on time on July 27th and said there was no freon in the system. Ordered a new compressor, heat exchanger, and dryer. AHS approved the parts. Tech showed up on August 3rd and said there was suddenly freon. Replaced a defroster module and called it fixed.

I went with American Home Shield because of their very good reputation. Filing a claim with AHS has been easy and they've responded quickly. The technicians that they've sent out were very good and pleasant. AHS has always done whatever I ask them to do and have taken care of the problems.

I purchased my home in March of 2015, my wife and I first home by ourselves. Air was broken upon arrival so we put in a claim to AHS. It is now the dead heat of August in Pennsylvania and still have not had my air replaced fixed. Have had 3 separate companies out here and quality air conditioning has cancelled 4 times. I have had to take off of work 4 times and they cancelled due to weather or emergencies with other customers. Go to another home warranty company because if I could curse on here, this message would be a whole lot different. Stay away from both companies.

I initiated a claim when my oven stopped working. The repair contractor was fairly quick to respond, the next business day and was able to schedule within a couple of days. He was unable to fix it and had to try to order a part that was no longer available. AHS never called me to let me know they would be replacing my range. I called to check as to when the repair would be completed and was told by the contract company that 5 days prior they were advised my unit would be replaced. I was then told what unit I would be getting which was too big to fit and was the cheapest model available. They would not offer another so they said I could get $922.54 credit towards a new unit I would purchase.

I’ve liked several of the providers that American Home Shield sent out to the house. The main bad service that I've had was with the company that came out to look at our air conditioner unit. I didn't like their advice - they said I had mistreated or abused the A/C which is not true. I didn't care for their diagnosis so I ended up having somebody else come out, charged me a hundred dollars, and it's been working perfectly for three years. Other than that, everything else has been fine.

I had American Home Shield years before and when I bought my home, I switched to another home warranty provider. But I wasn’t happy with them so I went back to American Home Shield. They’re very good when I submit a claim, and the techs were nice, friendly, and knowledgeable and took care of everything. I’ve had a good experience with AHS and I’d recommend them.

My recent claim with AHS was for the pool pump. When I submitted my claim over the phone, the rep was very friendly. The contractor they sent was good. However, the new pool pump is a bit defective, so they have to come back. They came out yesterday to take a look at it and they're ordering new parts for it. AHS is a good investment, however, it would be nice if they make it more clear on what is covered, and they haven't done that to me. In the past, it seems whenever I called over items like the fridge or dishwasher, they would tell me it isn't covered.

I’ve had a couple of bad experiences with the plumbers that American Home Shield sent me. I got way overcharged because they said they had to put a safety telephone number to make it earthquake-proof and they charged me $400. I didn't know any better and I paid them the amount. I found out later you can get it done for $75. The problem was with the plumber, however. I’ve no problem with American Home Shield and I’d still recommend them.

My air conditioning didn't come on. When I submitted the claim online they called within an hour and the contractors came on out. They were cordial, nice, respectful and explained to me exactly what happened. It was something really easy. They fixed it and did multiple checks to make sure that there wasn't going to be a problem in the future and moved along. The performance has been awesome since the repair, now I'm worry-free. I'll recommend them to everybody.

Submitting a claim with American Home Shield was excellent. I call or email them, tell them what I need, and they send me an email back telling me the name of the contractor here in town that’s coming out, their phone number, and then the contractor calls me and says "Okay. What’s a good time and day to come out?” They then look into whatever I need to get done and we get it fixed. The last guy I had was for our garbage disposal, and amazingly, he had a replacement in his truck. It took him about 30 minutes and I think 15 minutes of that was ** because he had been here for another problem with our upstairs shower drain since it started leaking. They don't do between the floors and he told me what I needed to get and how to do it, and boom, I did it.

We had to have our dishwasher replaced, but American Home Shield didn't tell us that we could buy through them at a lesser amount. Instead, they just sent us a check for what the estimated repairs were going to be to the old one which wasn't worth repairing. Then, when our microwave went out, they told us about that. When they said "Well, this is what we'll replace it with," my husband asked, "Well, what if we wanted to do stainless steel?" They told us that we could go through them, purchase at their price, and pay the $92 difference between the white and the stainless steel.

AHS has done real good but I had put in for the third time a claim to fix my ice maker and I never heard from the company. And a week passed, I had to redo the order. They're supposed to come out Tuesday for the third time to see if they can fix it but we're still waiting for them to show up. Another thing is I almost filed criminal charges on the air conditioning tech that AHS sent. He did damage to my box on my coils. He opened it up to the top of it, bent it back where air was going out into my attic. So my air conditioner was cooling but it wasn't cooling well enough. It was actually making my house hot and the contractor was trying to pressure me into purchasing a higher dollar unit. He didn't even check. So if I had gone along with their little scheme, I would have bought something I didn't really need and they had to come out again for my air conditioner within six or seven months and repair the right thing or replace my whole unit.

I contacted AHS on July 27, 2015 for a service appointment for my built in microwave and my electric stove oven. The first available appointment was August 6. On August 6th a service repairman from Sears came to assess the problem. He ordered parts that were to be delivered to my address. Today, August 13th I received a phone call from the repairman inquiring about the parts that I should have received. As it turned out, the parts were never delivered because a wrong address was entered for me so UPS was unable to make the delivery. I attempted to contact the repairman with no success. I spoke with Sears customer service who advised me that no work order was in the system and I should call AHS because my contract is with them. I called AHS, provided a detailed summary of what has occurred. She contacted Sears to see what the status was on completing the service request.

I bought into this for years (20). Then I need to use it and it takes a month to have a water heater installed below code! Then I have to pay again. Do not buy into it. It's a scam. Save your money or find another. Customer service is so bad!!!

As soon as I submitted the claim online to have some minor plumbing issues fixed, American Home Shield called me back immediately. They're very professional. They scheduled, came in on time, were polite, did the work, gave me my confirmation and receipt and left. So far, I haven't had issues since the repair.

American Home Shield has created a huge misconception of what customer service is. There is none! I repeat, there is no customer service. THREE days ago I placed a service call for an inoperable A/C unit in my home. I was informed that the service company would contact me and schedule an appointment. This did happen but they would not be able to come to my home because it was too late and could only make it the next day between 2-4PM. I INFORMED THE PROVIDER AT THIS POINT THAT IT WAS 110 DEGREES.

I am 30 year real estate professional who has sold many policies and decided to purchase one of the premium policies for a very nice home in good condition. I have lived here for 7 months. I purchased this policy (very expensive) to make sure I would be covered if any problems occurred. Unfortunately, they did. I filed three claims at one time. The phone line is a 20-30 wait and when you finally get a technician they tell you they don't know when a vendor will call, that they do not have a vendor in my area. I have never been called by a vendor or AHS about the electrical issue. Keep in mind that I work with all local vendors daily and have for 30 years.

I’ve had no problem submitting a claim with American Home Shield and they had good contractors sent out to my home. I’d recommend them.

We had some leakage problems in the bathroom so we call American Home Shield and they are trying to fix everything. Prior to that, there was flooding in the basement and we have some leakages and they had to clear some panels. The contractors they send are very good and their customer reps offer very excellent service. Everything was good, but the only problem is that they said they don't have those particular part of plumbing but when I called a plumber whom I know very well, he came and immediately fixed it. If AHS allows us to call somebody else also, and if they can give us the money that I invested, that will be very nice. Otherwise, AHS is not very good.

We have been with AHS for 6 years and in the beginning things went smoothly. Fast forward to the last 3 years and it has been HORRIBLE! Every time something stops working we have to put up a fight with AHS. For the last 2 years our AC never worked properly and AHS would not replace it. They would always want a quick fix and they wanted us to spend hundreds of dollars for something that would break again at the end of the summer. So my husband and I decided to replace it out of our pocket and paid over $5000. But we decided to stay with AHS in case of any plumbing issues. Our kitchen sink does cause headaches at time.

American Home Shield’s claims processing was easy and the contractors that they sent out were good. Some of them miscommunicate but I understand that. Overall, good experience.

I have been a customer of AHS for many years. Some of their contractors are good and some are sub-par. Nothing matches the recent awful experience I have had with my dryer. Over a 1 month ago I contacted them about my dryer not producing any heat. ProAppliance came out and said a part needed to be ordered. They came back and put in the part and left. We ran the dryer and the noise was so loud you could hear it outside the house. It made a loud screeching noise which is an irritant to my pets, family and our neighbors. Called back AHS and they sent ProAppliance again who took it apart and worked on it. Same noise again when the dryer is running.

American Home Shield made 3 erroneous charges to my credit card on 6/24/15 totaling over $150. I made 9 calls to their Customer Service Department including speaking to a supervisor (Darius) and was promised that the situation would be resolved and that I would receive a check to correct the error. Now 7 weeks later and situation has not been resolved. Though service has been good I would not recommend this company based on their very poor response to this issue.

My most recent claim with AHS was a plumbing issue. When I submitted a claim, some of the choices that I was able to choose were not there, so it didn't have enough selections though it's easy to go online and do it. The contractor they sent was a heavy smoker and he reeked of smoke which was horrible. It was so strong and I don't know if he'd just put a cigarette out and walked in, but my house smelled like it for a while after he left. I was not pleased with that at all and I don't know how much he knew what he was doing since he kept going back out to the truck to make calls. It'd be nice if AHS let us have a second opinion since they denied my claim and I don't even know if this guy knew what he was doing.

I have no complaints with American Home Shield and they’ve always been on top of everything. The contractors they sent out have always been excellent.

Contractor came on time and resolved the problem in a short amount of time.

Recently, my central air conditioning unit outside broke and the contractor that AHS sent is the one they've used several times but this time, they came out and did some work but didn't really fix it. It lasted a couple of hours and went right back out. I had to call them back and tell them it wasn't fixed. So a different pair or technicians came and they replaced the condenser motor. But overall they're wonderful. I've had American Home Shield since I bought the house in 2009 and I've been very happy with them.

American Home Shield has been great. Everybody that has come in had been really good and tend to have gone above and beyond. I’d recommend them.

Bathroom drain problems - The contractor was on-time and very knowledgeable. He took the time to explain things.

Our garbage disposal quit working one time and they sent Mr. Rooter out to either fix it or replace it. Submitting the claim was very easy and we’ve been with American Home Shield forever so we'd recommend them.

My claim with American Home Shield was about a leaking toilet and I thought it was the pipe that led from the bottom of the tank to the water source. However it was a little tube pipe inside the tank that had just became unattached. So it took about five minutes for the technician to find it, attach it, and he was done. The technician was as good and friendly as the ones in the past.

My air conditioning was out and American Home Shield got somebody to come and fix it for me. I've used those contractors before and they're good people.

Our water heater broke the day before leaving on vacation!! A call to AHS resulted in courteous, understanding, and a prompt service from the contractor as well as the customer service rep. A replacement was installed in less than a week.

My air conditioning units needed to be cleaned so I submitted a claim with American Home Shield. We’ve used the contractor that AHS sent out before, and he came previously to fix a fan. He was polite and explained everything, but didn’t show up for his appointment the first time, but on the second, he showed up right on time, apologetic, and very busy. He was okay, but the first electrician before him was even worse. I don’t want that guy back in my house because he was so terrible, and I wrote twice complaining about it but I never got an answer, and had never gotten my claim rescheduled.

A contractor sent by AHS for a minor repair to a Thermador cooktop gas burner broke the entire cooktop. Now AHS wants to replace this with a new GE cooktop worth $580! This is not acceptable as I am being made to pay for a fault of the AHS contractor. They should reimburse for the fair value of the current range since it is their fault.

It was very easy to submit a claim with AHS when I did it for my garbage disposal recently. Their contractor was excellent and since the repair, our garbage disposal has been perfect.

When my dryer gave out, they sent a contractor out the next day. He was very knowledgeable, very put together (cleanliness). I have learned that you have to be very detailed with your pictures but aside from that fact, the customer service is great.

Our A/C quit working. I called AHS and they dispatched MW Services to my house. They diagnosed the problem quickly. The repair process took a long time which is why I gave AHS a 4 star rating. AHS took a day to figure out if they wanted to repair or replace and once they decided to repair they then had to order the part. Other than that, I'm happy with everything overall.

We never had a problem with American Home Shield. The technicians they sent to our home did fine. We’re very happy with them, and we’d recommend AHS to anyone.

The air conditioning units in my condominium are not operating correctly. AHS dispatched A US Air to inspect the units. Two of the units are chillers that operate off the building air conditioning system and A US Air was unable to repair. An additional auxiliary air conditioner (independent of the building air) requires service. A US Air did not have the equipment to charge the coolant. I contacted AHS and learned that the chillers are not covered under my warranty, but they would contract another company, Airwise, to service the auxiliary unit today, August 12.

We've used American Home Shield for several years now and we're very pleased. About a week ago, I submitted a claim over the phone for them to fix my toilet. The process was pleasant, quick, and efficient. I met the contractor at the house, he did his job, I thanked him, and off he went.

I requested service on Friday and was assigned an AC company. On Monday AC company assessed that they needed to be replaced. AC submitted the info to AHS and I called to see how long it would take to be installed. I was told the part would have to approved, go through purchasing, and mailed in 3-5 days. Then, the AC would call and schedule an appointment. So, I asked and was told they didn't know when my AC would be replaced. After several calls nobody can tell me when it will be fixed. Is that too much to ask? Why does it take 7 days without air to fix a compressor.

It was a hot Sunday when my AC went out. I called American Home Shield and used the automated system to explain the problem. Within 10 minutes I got a call from the service company to schedule my appointment. My service technician arrived on time, very professional, and listened to what happened with the AC. He quickly diagnosed the problem and was able to fix it then.

They told me that they could fix my washer, but it took a lot longer than I would have liked for it to take. They had been messing with it about two months, trying to get it fixed. The part for it would cost $275. So I chose for them to just pay me the difference and let me get a new washer. So I paid the difference for a new washer and then they were shipping the washer to me. They told me that was the only way I could have bought it at Lowe's but it would've been more expensive.

AHS has been great, that's why I'm still with them. I call in and get service right away. Their contractors call right away and the work gets done. I've used their services about five times and they've been perfect every time. I have recommended them to a few people.

My experience with American Home Shield has been great. The responses are really quick. When I call with a problem, the vendors that AHS hire always respond. They say they'll contact me within 24-48 hours but they usually respond within two to three hours.

I was very satisfied with American Home Shield. I don't see anything that they need to improve because first of all, the person who came to fix the garage door did everything immediately, professionally, and in a timely manner. I really like it.

The customer service provided initially from the contractor was poor at best. The AHS service representative was able to resolve the issue and have a contractor to my house within a day. She understood my position on the contractor and did everything possible to make the experience tolerable.

We had a hot water heater bust underneath our house. We submitted the claim to AHS over the phone. I did the automated and then spoke with a representative who was courteous and friendly. The contractors they sent were very nice and did a very good job. I was very impressed.

April 2015 AHS sent Total Air Care out. Unit not cooling. Was 5 hours late and totally misdiagnosed the issue. Said evap coil was impacted and needed to be pressure washed wanted 360-ish to do that. I removed the filter to increase air flow. $150.00. April 2015 my local contractor came out. Said he would pressure wash the coil for $150.00. Upon inspection he said the coil did not need to be pressure washed but there was a leak in the system. I observed ice and holes on the coil. Added Freon. $150.00. More on this below 8/6/2015. 6/19/2015 unit not cooling again. AHS has 60 day warranty on work, so outside the scope of warranty. Orders a second opinion. If it's determined that it's a recurrence of the prior issue, no charge. If it's a new issue, $75.00. Jack from Alpha tech mechanical (**) comes out. Nice man, very knowledgeable. Adds Freon, $38.00 (no $75.00 service fee due to same problem).

Our a/c condenser went out so we submitted a repair ticket. American Home Shield sent someone 2 days later to diagnose the problem. I live in Tucson, AZ and our temperatures have been 100-110 degrees and a/c is not a luxury but a necessity. We were told that the replacement condenser would have to be shipped to Tucson by AHS and that would take 7-10 business days (17 calendar days from the night I submitted my ticket).

I had a problem with the bathroom in my most recent claim with American Home Shield. I told them that I was having problems with my toilet leaking and we had to turn off the water to it. They put me in touch with the plumber, and the plumber came out and said my toilet was leaking because of a crack, and he replaced the toilet. My new toilet works fine now and so far, my experience with American Home Shield has been good.

BEWARE BEWARE BEWARE!!! I can not stress this enough. PLEASE READ! If you are considering get AHS, READ THIS FIRST!!! I have never had such an awful experience in my life!! We have a contract on our 1930 home. We had to call in for our first service call last week. Our thermostat wasn't working and we couldn't get it fixed. After waiting most the week for a call, we finally received a confirmation call for the next day. The lady was apparently at home making calls because I could hear what sounded like small dogs barking and a TV in the background. No biggie. More than likely a small company and I usually like the little guys!

I called on Monday, 8/3 to report a problem with my AC unit. It wasn't cooling properly. I live in San Antonio where the temperatures were right around the century mark. The American Home Shield (AHS) agent gave me the name and phone # for Quantum Mechanical in Boerne TX. After hanging up, I immediately called them to provide my name and number and asked them to contact me my house was already at 85 degrees. I then called them several times Tuesday morning and left several voice mail messages. I finally got through Tuesday afternoon and scheduled an appointment for Wednesday.

I'm very happy with American Home Shield. The claims process was easy. The contractors they sent were courteous and professional. The performance since the repair has been great.

I have no issue with the service I have always had great service when a repair needs to be done. However, I had service done 6-1-15 and paid my service fee of $75. I received a bill of $75 on 6-14- from AHS requesting my service fee. I called to correct this. AHS called to verify with the company they sent that I paid. The customer service rep mentioned she would put in a correction form and not to worry. 7-14-15 I received a final notice requesting my $75 service fee I call again and they told me the same thing but that the previous rep had wrong dispatch number and that she would correct.

I called AHS because I was having problems with my hot water heater. It would turn off automatically so I would never know if I had hot water. The plumbing co came and resolved the problem temporarily. Few weeks later again the same issue. The plumber was sent back again. Four more times to resolve the issue but each time they wanted a service fee for the same persisting problem. Not only that, they claim there's one service fee if you have an issue related to plumbing at same time the serviceman is at your home. Although there was a service request put in for another plumbing issue with my shower which was never taken care of while they were here they want to charge me again for a service that should have been taken care of at the time they were here but never completed. I'm outraged! I pay them a premium of over $100 a month plus $75 service fee. If I paid the plumber directly it would be more reasonable.

They sent out the repair people.. She found the problem.. She told me that she had to order a part. Asked for the service fee and left. While she was here we ask her to order us an ice maker. She said that she could. Two weeks later she called and said that she was coming bank to complete the job. I waited on her for 3 hours. She called and said that she thought she had the part on her truck but she did not and that she was going to reschedule.. It's been another two weeks and I had to call American Home Shied to complain.. It took 18 minutes on hold to get a live person. I had to listen to a recording of services and web information before someone answered the phone. The rep Was good and friendly. She called the company while I was on the phone and they told her that they have the part and that they would call me.. It's been 5 hours and no phone call.

I submitted a service request for my refrigerator on Friday! Today is Tuesday and the contractor never called me to setup a service call date! I call AHS with a complaint, they told me to call the contractor to setup an appointment. I did as instructed and the contractor give me a service date of Aug 31... This unacceptable service. Now I have to wait another 48 hrs for AHS to find another contractor in my area! This is unreal!

I'm so pleased with the service. The contractor who repaired our dishwasher conducted himself in a professional manner that impressed both myself and my wife. No questions asked, repair!!

I chose American Home Shield because of the comments I saw about them - they're excellent. I had a claim with the air conditioner at our residence and they sent over a great contractor. Everything has been fixed for good. I tell everybody about AHS.

Service as advertised and expected. As we are in remote location, photos of leaking and noisy pool pump were sent to AHS, shipped replacement parts to contractor who replaced unit in minimum time. So nice to have repairs completed as hoped with minimum time and cost to all concerned.

We recently filed a claim for our air conditioner. It's an older unit so we didn't know for sure if it was the freon getting low or something else have gone wrong with it. AHS sent out an air conditioner guy and he cleaned up our unit really good. He was wonderful, nice, professional and did a good job. The year before, AHS sent out somebody else and they just loaded the A/C with freon and left. Our A/C is currently working great. As a matter of fact, we can’t turn it any lower than 72 degrees because it’s so cold. Before we got it fixed, we had to put it down 65 degrees to make the house cool.

American Home Shield had been very prompt and have gotten great companies to work with us in everything that we’ve ever called on or needed. I’m very, very pleased and I’d recommend them.

We had an issue with plumbing and the garbage disposal a few months ago so I called AHS. It was an emergency and they acted on it immediately and the plumber who had been here before came out the next morning and took care of it. He was very good and everything was great. Everything was put right after the repair and it was perfect.

I had a dishwasher issue which was taken care of in an extremely timely, great fashion but when my air conditioning went out, it was 30 days approximately before it was resolved with lots of misinformation. That wasn't the best customer service that I could've had. It shouldn't have taken 30 days. I was totally satisfied with the dishwasher but unsatisfied with how the air conditioning replacement was handled.

My most recent claim with AHS was my washing machine and that was taken proper care of. However, before that, they needed a new compressor on my air conditioning and that didn't go smooth. I had to wait almost two weeks until I got the new compressor which was bad when he tried to install it. I had to wait two more days before they got the new compressor and I had called the air conditioning guy back because it rattles like a lawnmower. He told me to keep an eye on it. We went to Europe since then but since we've been back, the air conditioning has got all the rattling noise when it kicks on. It then runs okay again and when it stops, it sounds funny too. The insurance company didn't do me no favor when they got that company to install my new compressor and it's still not to my liking.

I had a water leak in my ceiling in my living room. I easily filed a claim online with AHS. It was late in the evening so the contractor showed up in the afternoon of the next day and replaced the toilet seat ring. I really liked the contractor since he was very nice man, professional, and he cleaned up after. The water leak has been entirely fixed and I'm very pleased with having AHS warranty.

My most recent claim with AHS was for a water softener repair. The water softener was completely not operational, the control was not working and the water could not be set off. I had to cut the pipes off and install caps myself. Submitting the claim was simple. I called AHS and they got hold of somebody. I live in the Rio Grande Valley and I understand that they don't have a large choice in vendors. It'd be nice if they had another one on water softeners but it is what it is.

Customer service insulted me over the phone, would not return my calls when they stated someone would call me back, and hung up on me when I would finally get through to a representative. Worst customer service experience I have ever dealt with. Stay away from American Home Shield. Even the repair techs that service your issues say the same thing. Contacting the Better Business Bureau.

One issue I had with AHS is that I've been billed twice for garage doors and repair. I already paid and I don't know what the problem is but they said they're going to take care of it. On the other hand, the company they sent recently to do my washing machine was fantastic.

I called AHS several months ago (when my contract was up for renewal) to cancel my service as I no longer needed it. They called me back a month later to try to talk me into staying. I told them I no longer needed the service and to please cancel me. Then a few months later I noticed my credit card was STILL being billed! Had to call my CC to put a block on them. Today I get an email that my account is delinquent and going to collections. Are you kidding me? Tried calling them 3 times today and held for 15-20 minutes before giving up. I would NEVER recommend signing up for this service.

Have been having problem with the a/c for the last 6 months. Repeated service calls and no one fixes it. Finally one a/c expert tells me the unit is shut, needs to be replaced. It has been 100 degrees here and we have an elderly person in the home. They tell me they need one more opinion and they will replace. They send the guy who was there three times, and he states it is not the a/c. Some ridiculous beam is rotten and the a/c is tilted. Meanwhile it has ruined a piece of my ceiling. I know this is not true since I had two professional home inspections done in the last two years, one as recently as June 2015, and I called that inspector. He unequivocally says, this is not the case. I have been on the phone at least 5x, waiting for hours, and can't get thru to talk to anyone, meanwhile, no a/c and this person is suffering. Currently on the phone for over 60 mins, and still no answer.

We've only used AHS once and they were easy to contact. Submitting a claim was also easy and they sent out professional and courteous contractors to do the repair.

I have been with AHS for over three years and have made 4 total calls so far. Only one of these calls had a satisfactory outcome - related to the fan going out on the inside unit of the HVAC system. The last call has been particularly trying and frustrating for me. My AC started to go out in mid-Jul with intermittent cooling and towards the end it totally died on me. I placed a request on Friday (Jul 25, 2015) and didn't expect to hear from them until next Monday based on their policy of "someone will contact you within 24-48 business hours." So we suffered through the weekend and were hopeful when the contractor actually came by the house before end of Monday. Turns out the outside unit fan motor had gone bad. They tried to swap with an after-market motor which ran for a short time and died. I was told they would need to get an OEM fan motor for the outside unit.

We haven't had any problems with AHS and the contractors they send. I filed a claim online recently for my refrigerator and dryer and all's good after the service. They are reliable.

When we came home from vacation, our pool man said there was a valve that was broken so he had to shut the pool down. We called AHS and Expert Pools called us back on Friday and sent somebody out here on Monday. When the guys from Expert Pool called to tell me they had to get the part and try to be back by 9 this morning, and that didn’t happen, I called them up and the person who answered the phone was a bit confused as to who I was. But after we hung up, within 10 minutes, they were at our back door. It must have been some communication problem there. But other than that, they were fine and fixed the pool. We’ve had Expert Pools out once before and they did a good job.

As a Realtor who purchases home warranties for clients, I am no longer going to recommend this company. I have a policy with these guys and have seen their customer service go downhill. They want to rely 100% on online requests. However, I have come across a very poor vendor that I asked to be removed from my vendor list yet I got assigned to them again. They never called in 24-hours and they lied to AHS saying that they never received the request. AHS customer service said they won't re-assign the vendor and they need to resubmit the repair request. Now my broken appliances will remain broken for another week. Meanwhile, I have Sat on hold trying to talk to them for over two-hours and have gotten nowhere. BAD SERVICE and WASTE OF TIME and MONEY.

I filed an online request for service on Saturday, August 8, to repair my broken A/C. It's my understanding that I will receive an email response from a service provider within 24 hours. It is 11:31 am on Monday, August 10, and I have not received email notification regarding my request. I called the American Home Shield office at 8:00am this morning, was on hold for 20 minutes, then disconnected. I have not been able to reach them by phone. I also contacted them through their website, requesting a phone call, and I have not had any contact from them.

My air conditioner was making a noise so we filed a claim with AHS. It was terrible. The contractor just told me that they don't take care of noises, and that was it. I called AHS and left them a message but I never heard back from them. So I called the contractor again and let them know that the AC was still making the noise, and that I needed to remember that my coverage doesn't cover noises. The contractor went and rattled a few things. The AC made a noise for a few more days and then it stopped. So I haven't done anything else about it. My past experiences with AHS have been better and I'd still recommend them. However, I've had a couple of their contractors tell me that I shouldn't have AHS and go instead with Old Republic since they cover more.

My 85 year old mother has been without AC for 4 days in 105 degree weather. Service dept. did not request expedited/emergency service. Said they had 4-24 hrs. to contact us regarding this. By the way - weekends are not included in the 24 hours. Would not waive the fee for a REAL 24/7 service to come out. Talked to service 6 separate times. Emergency service is for NON-CONTRACT only customers on weekends. What are we paying for? Had to request a Manager who also has another 4-24 hrs. to return call (no weekends). I am furious. DO NOT USE THIS COMPANY!!! Did you notice how hard it is to get to the reviews?

I've had AHS for about 15 years and my brother has them too since I suggested he get it. However, he said the earliest he could get an answer was 20 minutes on the telephone which is terrible customer service. They advertise it on television and they're getting a lot more business and they don't have the personnel to handle it. I would give them a perfect rating but with the stipulation that they're going to do something to handle extra business. Moreover, the deductible is going up to $75 and it was $45 when I started with them. That is a little high and I used to pay somewhere around $500 for my premium, but it's now almost $700 a year which is also high.

Everything was easy with American Home Shield. I had a very good experience with them and there was no problem whatsoever.

I'm very pleased with American Home Shield. The contractors are excellent - very professional, courteous, friendly and knowledgeable. They diagnosed the issue and if they don’t have the part, they tell me that they have to order it and stay in touch with me if it’s gonna be a couple of days late. I currently have three properties insured with AHS, and I have recommended them to a lot of people.

Despite having honest and straightforward contractors, I'm not satisfied at all with the service I've been getting from American Home Shield. Submitting a claim online is relatively easy, but by telephone, it takes too much time. And I'm definitely not satisfied with the increased pay for the last year. My current contract is due to expire in December and I have every intention to switch to another home service warranty company which charges $60 to $75. I've been with American Home Shield for years as has my mother and my son, but I'm just totally dissatisfied at this point.

I find American Home Shield’s website a little challenging when submitting a claim, but the process isn’t too bad on the phone, just a long wait. I think they’re trying to force everybody to the website. The contractors they send have all been very pleasant, but it takes anywhere from 2 days to a week to get somebody to call. It may be due to the season and the amount of work being done, but I assume they’re low bidders, so they simply don’t have the staff to come right away. Overall, AHS gives good service over the years. It’s just that at times, their contractors are swamped and slow to respond.

There is not really a resolution to the issue, but the company replied and I responded. It is the best warranty company out there as far as coverage. Not everything will be covered, so don't expect that, but it covers stuff and helps you not to worry when times are tough. Its way better than another company I tried, but like I said, you get what you pay for. This is an insurance plan and I have to tell you, some of the things in my house, have been completely replaced because of AHS.

We have been member for several years. Have always gotten things fixed somewhat easily - always minor repairs. Our master bath jacuzzi tub motor stopped working and I called for repair. AHS sent their contractor, Arsenal Plumbing. Arsenal came and removed the motor, saying it had blown and that they would be back the following week with a repaired motor.

We were having problems with our shower drain. It would back-up and then it would release. So, we called American Home Shield, and they've been great. They hook me up with somebody who came out and helped me figure out what is going on, or fixed what the problem is. They're very dependable, and I know that I can count on them to come and get things taken care of. I would recommend them.