American Home Shield Reviews

I've always had very good experience with American Home Shield. That's why we've always renewed our warranty program with them every year. They've taken good care of our property. I like what they do. It's a great service.

I was unable to put in my request online as my account showed a balance owed of 75$. I emailed them, didn't hear back. I called them on Sep 16, 18 and 20 with the same request. They had informed me that a supervisor would get back to me in 24 hours and nothing has happened. My contract expired on 19th. In the first place they never informed me my account was past due. I noticed it when I tried to put in a service request. I informed them that I made payment directly to the contractor. Still they have not been able to assist me and don't bother to get back to me. I feel cheated that after paying 450$ annually for the service they have an email system that takes complaints but there is no follow up. Even after calling them numerous times they don't bother responding. They need to be held accountable. I would like to report this to their regulatory board.

My water heater was down around 4 months so I filed a claim with American Home Shield online. The contractors they sent out were amazing. They stayed after hours to make sure the work was done before the weekend. And, there hasn't been a problem since the repair.

A couple of months ago, our washing machine started leaking. We called American Home Shield up and told them what was going on. They told me to go find the washer that I want and they would pay up to $445. I went to Sears and to Lowe’s. We found the washer that I wanted, got the model number and called it back in. First they said they can’t do that as they don't go that high. And they said, “Let me call you back. I have to check something.” She called me back after about ten minutes and said that since that’s the kind of washer we wanted, they would go ahead and pay for the whole amount. Apparently they got it from the factory directly. Within five days, we got it. Kudos to them. Fantastic!

Our recent claim with American Home Shield was for a garage door opener. We had a little bit of difficulty with the online system at first so I called in, got a supervisor (who was terrific), and arranged for a repairman. The repair company was phenomenal - got the job taken care of and was even kind enough to go over and answer my neighbors question about her broken door. The garage door works terrific since the repair. AHS has been very responsive. And, their networks of repair folks have been all good, knowledgeable and fair. We've used them to repair the washer, dryer and garage door opener. It's a good experience for us from our standpoint. I've recommended them to numerous people. It's great value for the money.

American Home Shield is fast and excellent. I called them, they issued the work order, and the next day the guy from Sears came out and had the part for our microwave and fixed it. I've recommended to other people to get AHS.

I would recommend American Home Shield to a friend. I submitted a request for the air conditioner, and it went fine.

I recently submitted a claim with American Home Shield for an air conditioner and it was excellent. The contractors were very good and I've had no issues since the repair.

Everything was handled great. Thank You.

I had a recent claim with AHS for my dryer and it was horrible. We had a rough time trying to get a contractor to come out there. It took almost two months to even get someone out to even look at my dryer. They changed different contractors and couldn’t get a hold of this contractor. We finally got a hold of another contractor and it took almost three weeks before they could even come out there and look at it. This contractor was nice and did what he had to do.

I've had American Home Shield for several years and have never had a problem with them. Submitting a claim is very easy. I recently did one for my garbage disposal over the phone. The contractor came the next day, found what was stuck in my disposal and cleared it. My only complaint is service is only Mondays through Fridays. I have multiple sclerosis so I can't be without air conditioning. If my AC breaks on a Friday, I'll be out of air conditioning for the weekend.

I’ve been with American Home Shield for seven years now, and I’ve really been satisfied with the service I’ve received from them. They presented me with potential vendors or repair people to come and do the work in my house, and the techs who I’m in contact with are very professional with an outstanding follow through. I’m very pleased with the company’s services.

American Home Shield is a great company. They answer immediately and listen to you. I've had very good experience with them. The only problem was the first contractor they sent for my air conditioning unit was incompetent. I believe AHS has stopped using them because they had a lot of complaints. They were here for about eight times and still couldn't fix the problem so we switched to another contractor and got the problem fixed. They put a new unit in and it's working well. AHS is very competent. I have recommended them to friends.

There was no problem when I submitted a request regarding my refrigerator. The contractors they sent were great, and took care of the problem on the first visit. What I had an issue with was when my air conditioner went out and it was 110 degrees. I called AHS that night and was referred to someone, but that person didn't answer the phone. They didn't work at night. I had to get someone else here because everyone was going crazy - it was so hot. On the whole, AHS is a fine company and I'm satisfied with them, but they have a couple of issues and have to improve.

My most recent claim with American Home Shield was on an air conditioning not running. The process was easy and the contractor they sent was good.

The contractors that AHS sends out to our home have all been good. We had some air conditioning issues that were not resolved the first visit but they came back out and we got it resolved.

Everything is fine with American Home Shield. They came and serviced my new swamp cooler. I know I'm on warranty. I got the insurance and all we had to do was call their people on. They got in contact with the other one, so it was all good. And a little bit later, I got billed. I would recommend them.

The first time we submitted our water heater claim with American Home Shield, it got denied due to the pressure at the inlet. A second guy came out, took a look at it and the pressure was fine, so he said it was probably due to the time they did it, since it was around 5:00 at the end of the day, and a lot of people were putting pressure on it so it was higher. He said it was covered. After that, everything went well. Their contractors were thorough, fast, good, and did the job. I’d absolutely recommend them, and since this policy is on a rental home, we’ll purchase their services for our main home as well.

My washing machine needed repair so I submitted a claim to American Home Shield. The repair went fine and the contractors were great and very knowledgeable. They did the fix within an hour and a half once the parts got in. However, American Home Shield did not let them order the parts needed on their own, they had to get the parts from Home Shield. If AHS didn't have that policy in effect, I could have gotten the repair done in two or days. I was without a washing machine for a week and a half and had to go use the laundromat twice while waiting for the parts to come in.

Our experience with American Home Shield has been working out pretty good. There was one time when we called and talked to an operator and had everything done. The next time we did it online. Both processes were easy and they responded shortly after 24 hours. The contractor called us back and set up an appointment. They've been in my home a couple of times and I have not found any fault with them. They're friendly and they made sure we understood everything before they left. They would explain to us what they were doing and what needs to be done. They're good with that, and detailed.

I have had to use AHS many times since I became a member. Each time they have sent a company out, I have been extremely pleased with the professional company and the service they have provided. I have recommended AHS to many of my friends and acquaintances and this company has provided me peace of mind since I've been a member. Money well spent!!!

I've had excellent service from AHS and enjoyed it. Everything was done promptly and the main thing was that they kept their word. My most recent experience when submitting a claim for an appliance was relatively easy. They said they were going to be a little delayed on the work done, but it was excellent and I liked it. I'm going to stay with them and I recommend them highly. I've recommended them to my daughter and she's going to get in touch with them. It's excellent. Go American Home Shield.

I had some plumbing problems at my house. My experience submitting the claim with American Home Shield was good. Their contractors were good very good too. It has all worked the first time they come out. I'm happy with them.

The AHS plumbing vendor installed a new water heater just over a year ago. So imagine our surprise when we receive a report from the downstairs condo owner that the water heater was leaking into their unit causing drywall repair that I now have to pay for due to the shoddy work. There has been no offer from AHS or the vendor to pay for this additional drywall cost due to their vendor's shoddy work. The leak was reported to AHS last month and the same vendor that was sent a year ago was sent again. After a second opinion, it was determined the water heater was faulty and needed replacing... Gee, imagine that. Almost a MONTH later from the initial notice on 9/16 the water heater was installed but the story does not end there. Given this new installation by this vendor was faulty (just like the first one), we received a report today from the downstairs condo unit that the new installation is leaking.

Some of my experiences with American Home Shield were good and some were bad. Submitting a request is very easy, but I've had to get a repair two or three times. Right now they repaired the saltwater pump for my pool and this is the third time I'm calling them to repair it. Some of the repairs are substandard. I also called to get an air system repaired and they said there wasn't enough walkway which there was because how else could they install it? They end up saying they couldn't do the job so I had to pay for that myself. So for the fourth house that I just purchased, I got a different warranty company.

I have AHS for my house in Florida which I don't reside in but we've been having a very good experience with them. I have an agent that handles my property down there and he's the one communicating with AHS, and he's never expressed any issues. The only issue I've ever had was recently there was a garage door opener that broke down and I thought that was covered under my plan. Obviously it wasn't covered so that was the only disappointing issue I've ever had with them.

Our AC went out last Saturday and I immediately placed a service request with AHS. They sent out the request to a company that only works Mon-Fri. I didn't get a phone call from anyone until Monday afternoon and they didn't schedule the service appointment until Tuesday between 6pm-10pm. The tech showed up right at 6 and I told him what the situation was. He said he would try to fix it. After getting the AC running, the tech burned out the thermostat and the AC wouldn't start again. The tech stated that if he couldn't fix the problem in 20 minutes then he couldn't fix it at all. In the process, he also made us turn all of the fans off and we had to stay quiet so he could "hear if the AC was turning on". He was rude and disrespectful. He told us he had to get a second opinion. The next person the warranty sent out was an electrician, why I'm not sure.

I have used American Home Shield about 5 times for the past year. They have responded to my phone calls immediately and the claims process was painless. They have been very pleasant on the phone. The contractors were all very good, every single one of them. Everything, whether it was broken or not working as it should, has been back to normal. I'm satisfied.

It was easy process to submit my air conditioning claim with American Home Shield. Their contractors were very good. They got the job done. Excellent work.

We recently submitted a claim to American Home Shield for our air conditioning unit. The contractor that they sent was great and our unit is now working normally. AHS is a great type of insurance for homeowners to have. It's expensive but worth the cost. I've recommended them to several people and a couple of them have added American Home Shield.

I’ve had no problems with American Home Shield. My air conditioner broke down this year, and I could never get ahold of the first company AHS gave me but then their rep got me in touch with a second company and they worked out fine. AHS has been good.

The nozzle used to turn the hot and cold water on was leaking. For some reasons which I don't know, I couldn't submit the claim to American Home Shield online so I called it in. The contractors they sent were knowledgeable and professional. They took care of the problem and had the nozzle replaced.

We were very happy that we had American Home Shield when our hot water heater went bad. Our contractor came in one day and installed a new one for us. He had it done in about 2 1/2 hrs. He left our house cleaner than it was before he came. We are also happy with our experience with the customer service person that help us. Thank You very much.

I’m very happy with American Home Shield. I had a claim a couple months ago and they were able to fix it. Claim submission was fast which I was impressed. The contractors they sent out were also quick and good, and repaired it in no time.

I haven't called American Home Shield too many times. But during the times that I have, the experience had been great. I had no problems with their contractors and it's been good after repairs.

I submitted claims for my dishwasher and stove. The experience was very good from the claim submission to the contractors they sent out. Everything's been working well.

I recently submitted a claim for our air conditioner, and the contractors that AHS sent out were fine. But one contractor didn't respond, so we had the contractor who came out here previously to come back. I have not experienced any issues since the repair, and I recommend AHS.

Because my AC didn't work, the air conditioner people came on Tuesday of last week and they said it's electrical. So I had to contact AHS again, but the electrical company they assigned me to only came to the area I live in two days a week. So I had to sit back and wait until they were available again on Thursday. My biggest complaint is amount of time on hold when I want to call in. I had to call twice because each time I had to find out why it was taking so long and I had to wait for the part to arrive and whatnot. And each time I called, I was on hold for almost past an hour. Their companies were fine. The communication with their companies was very nice and no problem. But their company was the pits. On a piece of paper I put down the time I called and the time that it was picked up. So you really have to either hire more operators. It's outrageous that people have to wait so long.

We tried to file a claim to American Home Shield for getting the oven fixed but the contractor couldn’t get here for two weeks, so we paid somebody else to do it. We also encountered an issue with another contractor that American Home Shield sent out. The contractor that came in gave me us an invoice for $95 and we paid that. But then I got a bill from the contractor's company for another $25. I kept sending emails to American Home Shield to get an explanation on why the contractor billed me but no one ever responded. The contractor should have known what the contract price was so that he could have charged us appropriately when we wrote the check, and American Home Shield should have responded to my repeated emails.

Contractor was great. Since he left, everything seems to be working okay.

My most recent claim with AHS was for the garage door where a spring needed to be replaced. I submitted the claim online and it was instantly assigned to a contractor. The contractors were professional and wanted to do a good job. Sometimes I think it should cover more than it does, but overall it's been fine. I have recommended them to friends.

The tech showed up on time and was professional. The quickness of the device and the fact that I don't have to worry about anything but the deductible gives me peace of mind.

We have a problem with our dishwasher since April. We've called American Home Shield a couple times, they've been here and would order a part and would come back. A couple of time they didn't show. We called yesterday and they told us that there would be a repairman here today between 8:00 and 5:00. He still hasn't showed up yet but we're still hoping that he'll be here before the day is over. We've submitted about three claims with American Home Shield since we've had the service and we've been pleased with them up to this point. It's been going on for about five months now.

It was a long time ago when we contacted American Home Shield. I especially like the people that fixed the washer. They were very, very good. They made sure they left with the washer working and not leaving me without a washer. They’ve come through quite often and so far I can’t complain.

The last time I had a contractor out was to work on my a/c unit. I emailed American Home Shield on a Sunday afternoon late and Monday afternoon after I got off work the young man was here. Found the problem and had it up and going within 45 minutes. Everything was explained to me and I had to pay the $100.00 fee plus for the freon to be put in, but it was worth it to me. One call does it all for me.

I recently filed a claim for my refrigerator and the people that they sent out were excellent. I've been with them for a long time and they're an excellent company to work with.

This has been the worst experience ever. I got this warranty because I thought I would have a peace of mind and help me when something breaks down. I have been dealing with this for over a week now and it takes at least 40-45 minutes to speak to a real person. I made claim online over the weekend for a house that I have rented to a tenant for a plumbing issue. A service tech class me at 8:45am on Monday and says he is outside of the house and nobody is answering. Like most people, my tenant works for a living. I give him the tenant's number, which he never called. When I call American Home Shield so that they can come back out they said that I missed an appointment and would have to pay $75 before they can come out again.

Interactions with people from American Home Shield have been pretty clean and straightforward. We've been happy knowing that if we need them, we have them, so it's been good. We recommend AHS.

AHS has always been right on target with their help whenever I have contacted them.

I've been with AHS for a very long time and I haven't had any bad experience with the contractors that they send out. I'm satisfied with AHS, and I don't have any issues with them so far.

I thought the water softener was leaking, when the contractor got here he did a series of tests and determined that it in fact was not leaking, the water on the floor was possibly due to condensation. He was right. At the time I was worried, but I never had water on the floor after that. He was professional and obviously knew what he was doing. Very glad he was honest.

I had a problem with one of my oven, and it wasn't covered in my contract. But American Home Shield got somebody out here who knew what he was doing and was able to fix it for me at a reasonable price. I've been very happy with American Home Shield. They have more than paid back any investment I've made in them.

American Home Shield's service has been great. I had to have an air-conditioner repair every year, and the people they've pulled have been absolutely wonderful. I've also had plumbers a few times and they've been great, too. I just recently moved and would be interested in entertaining a policy for my current house. I have some complaints, though. On the current policy I have, they don't cover free-standing appliances. I had to pay to replace a refrigerator in May. Also, I put in a service call and I said I have two things and they charged me for two service calls. It was for two garage doors and the operator charged me for two different service calls, and that irritated me. It seemed to me they should have just handled them under one. However, everything else has been good.

I had a very good experience with American Home Shield, but the only thing I don't like about it is that when you call, you're on hold for too long. Other than that, everything went according to the way it should and I'd recommend them.

We submitted a claim with AHS for our garbage disposal. They came out right away and fixed it. Their representatives were fine. But the only problem was it stopped working 3 weeks later. They came back out and fixed it but they said, "Well, it's only 19 years old," and they weren't about to replace it so we just went out and bought a new one because it could turn out that expensive than to spend $75 more than once. We were disappointed that they wouldn't replace it because if it happened twice in 3 weeks, it was just going to continue to happen. If more than a month goes by, I have to pay another $75 that would have been $150 on a 19-year-old garbage disposal. So, in that respect, we weren't happy because we felt it should have been replaced like American Home Shield agrees to or claims they'll do it. But the people who came out were nice, pleasant and efficient and the service was good but the results weren't what we wanted.

Based from the services that I've had within the last few months, AHS has been great. They have good people coming in to do the work. I've used them when I had problems in plumbing and with the AC. The only thing was some of the stuff that had to be paid out-of-pocket, like the freon, is more expensive. Other than that, the quality of service has been pretty good.

I've been with AHS for a long time but sometimes, I'm a little surprised when I have to pay a little more than I planned. Still, I had a fine experience and I would refer them to other people.

We have only used AHS one time for a plumbing experiment and it turned out fine. I called them and they gave me a number to call. When I called the number, I had somebody out here within a couple of hours - and that was on a Saturday or a Sunday. The contractor did a good job. We never had any problems after the repair. It didn't come to the amount, but he came and fixed it for the $100 deductible.

American Home Shield came out once to repair my water heater and it lasted a little longer. Then it went completely and they had to replace it with the same brand because it should have been covered under the warranty. But they didn't have any in stock in the state and wouldn't substitute a different brand, so I wound up having to wait. Several days went without me getting one so that was a bad experience because the water heater wasn't at its lifetime warranty. But in the end, they replaced it.

Dealings with AHS reps have all been positive experience. We’ve been pleased with all the services that we requested, and I haven’t had any more problems since the repair. I'd recommend AHS and as a matter of fact, when I talked about difference services that I've received, I’ve told people about the warranty that we use and how it's set up.

My daughter has been with American Home Shield for the longest. Every time my daughter couldn't get off from work, she asks me over her house when she has problems with her appliances. I'd go over there and I watch guys from American Home Shield. They're very polite, and they go right in, see the problem, and fix it so fast. I went over there three different times over the last year and a half, then I told my daughter, "I like these guys." She said, "Daddy, you ought to get in, too." That's what lured me into going with them and I've been with them ever since. She talked me into it and I've been pleased.

I filed a claim for my heater during winter time and everything went fine. The repair guy that American Home Shield sent out was patient, took the time and explained a little bit to me. It's been good since the repair.

I'm overall pleased with my experience with American Home Shield. The last one was the pool pump and they've always been good to us so far.

Their reps have been extremely helpful every time I talk to them. Also, I really like the contractor that they sent out for my recent claim. He was very considerate and installed a very nice replacement. It was better than what we originally had. The contractors were pretty efficient, and were in and out for about 30 minutes.

It was my first time to use AHS, and so far my experience has been good. I called them and they gave me a number for a service man that was close to us. It took him, however, a couple of days to get here to have our washer fixed. Nevertheless, I have been happy with the service I got from AHS, and I would recommend it.

My experience with American Home Shield is not so good right now, I keep getting conflicting information from them. I called them when the air conditioning upstairs wasn't working. They came and put some freon in it and then I paid them $100 for the service charge. So when my unit downstairs wasn't working later on, I called them and they said "well, we'll send someone out there and there will be no charge." So when the contractor came out and fixed it, he did not give me any paper or anything to sign.

I generally submit claims to AHS online. So far, the technicians they have sent out have been fine. The last guy really tried to make sure I was satisfied with the repair made. Overall, I've gotten the complete service that I expected and they always made a follow-up to ensure that the problems were resolved.

I'm glad to have AHS. They have excellent service and I'm very satisfied with them, especially with the accuracy and the short time frame the incidents/issues are handled.

I'm very satisfied with everything about American Home Shield from the service to the price. It's good. I submitted a claim to them online and it was easy. I received an answer from them in an hour or two explaining about the company who was going to come and do the fixing. The people they sent were very polite and professional.

I've submitted my claim online and AHS makes it very user-friendly. They respond pretty promptly but I haven’t heard from anyone yet on my latest claim on my hot water heater. But I did receive an email from them that my claim has been submitted. And I do know who the company is gonna be. The home warranty has been one of the best investments I’ve made because I know that if anything goes wrong, they will stand behind their word. The repairs have been great and everything’s been awesome so I'd recommend AHS.

I usually call American Home Shield when I submit a claim because the website's screwy. The most recent call I made to them was regarding my mother's dishwasher and the people they sent were fine and did quality work.

Recently, my built in electric oven stopped working while I was using it. I was going to make a quiche and let the oven cool for a while. When I went back to get stuff ready, boom, there was nothing. My husband then went down the basement and tripped the fuse box but it didn’t help, so I submitted a claim with American Home Shield which was a hard process since I couldn’t get through the line.

Our experience with AHS is very good. The only problem we have is that, about a year ago, we had a well pump that failed which was covered by their policy. We sent in information and they acknowledged it. We have called two or three times and talked to somebody in claims, and were told that they would take care of it, but nothing has happened and we haven't received the refund yet. Nevertheless, we liked all the technicians we had, and we would still certainly recommend AHS.

Contractor was timely and very professional. Seemed to know what he was doing and resolved the issue in a reasonable amount of time.

We’re incredibly very pleased with the service that we've gotten from American Home Shield. For the first few years, the warranty was paid by the sellers when we bought the house. We've kept it because we've been so impressed with their response to any concerns and claims and the value for the money that we spend. They make schedule arrangements suitable for us. It was excellent.

I contacted American Home Shield because of my washer. From submitting the claim to the person they sent out here, everything was good. The part that was fixed by the contractor is working well but something else is wrong now.

It was easy submitting the claim online for our dishwasher but no one has been out yet. The contractors are still waiting on me to call them for the model and make the appointment. They also wanted me to call American Home Shield to make sure that my product was covered. But from the last time they were out, they were very professional, personable, easy to put it into terms where I could understand what the problem was. Sears has also fixed my dryer motor one time and they were great. I have recommended them tons of times so they've got business.

This house I bought eight years ago came with American Home Shield but I took my own out when I got it and I still have it. The contractors were all friendly and nice. The last guy I had, he was wonderful. I have no complaints with them. However I don't like the idea that the prices are going up. I think they should give a discount to senior citizens like myself. I'm 73 years old and only work two days. It's good for the elderly to get something that they can afford. Having AHS is worth it for me because I couldn't get anything fixed if I didn't have it. When my refrigerator went out, it was nice of them to put money towards it and I was happy with that because that really helps. Would recommend them to others.

Whenever I submit claims to American Home Shield, they are handled immediately. Recently, I had the air conditioning and the heating installed in one of my homes and had some plumbing work done in my other house. I was pleased with them for what they've done in both houses. When I call if my computer is down, they'd take the complaint and do something within the day. Their contractors would call me and set up a time to come out and see what's going on. They have been very pleasant. Everything has worked fine since they’ve come out and handled everything. Overall, I’ve no complaints about AHS. They’re prompt and they have excellent contractors.

They sent a plumber to my home who is charging me for extras that my town does not require. Plumbing company office staff is rude and AHS makes you wait 24 to 48 hrs to speak with a Supervisor. Their attitude is "Then hire your own plumber and submit claim for reimbursement."

My most recent issue was with plumbing. The plumbers we had went out to get a part at 5 and weren't back until 8, so it was a long waiting time. They said later on that they had to go to five different places to look for the part, but I thought they got dinner instead. Nevertheless, they were good. I also submitted a claim on my air conditioning unit before and the contractor they sent out was very good too. We still have an issue though but it may be a flow issue and not an actual air conditioning one anymore.

I had home warranty from American Home shield for the past 7 years but cancelled it recently. About 2 months ago, I had a problem with my dishwasher. They said they’d come and charge me $75 when in fact I've been spending much money every month for the past 7 years for insurance for my appliances. I did the math and it came over $6500 that I had given them for 7 years. For $6500, I could have gotten myself a new dishwasher, new refrigerator and a new washing machine. So forget American Home Shield.

I submitted a claim for my air conditioning and American Home Shield fixed it. They do a great job and everything works fine. I like the service, it's excellent and well worth the money. I recommend them to other people all the time.

AHS reps are always friendly when I submit a claim. They sent out good contractors to my home and they fixed my pool pump on the first trip. I'd recommend AHS to a friend.

I submitted my only claim to AHS last month about getting my AC fixed and it has not been repaired yet. The first company that they sent came back out again because they say it was one thing and it ended up being something else. They never fixed it. I gave them $100. AHS is trying to get a hold of them but the company never responded. AHS sent me over to somebody else. Now I'm waiting to hear back what's going on. I spoke to someone from AHS 2 days ago and I haven't heard back from her. She's supposed to be following up with me. I'm not happy.

I have a service request for my water softener last week but the water softener company that American Home Shield referred me to, hasn’t given me a call to set up the appointment. Usually their contractors have been fast to call that’s why I was surprised that I haven’t heard from them. And also, the only one that I ever complained about was when my refrigerator had broken. It took them more than a month before they finally decided to replace it. We had contractors from two different companies coming that couldn’t fix it. It’s too long to have it resolved and I was without a refrigerator for almost two months before American Home Shield decided to replace it because we were having too many problems with it.

The contractors of AHS did a very good job. They took care of my dryer and got it fixed. They were also nice and courteous.

The contractor American Home Shield sent out to fix my plumbing leak was great. I never had problems with AHS. If ever there’s something, I call them and AHS sends somebody who fixes it, so I’ve never had any trouble at all.

I was having an issue with with my air conditioning being too loud, and my neighbors were complaining. So, I submitted a claim with American Home Shield online, which was very easy to do, and only took me a couple of minutes. The contractors they sent showed up before anybody got to the house then fixed the issue. So now, our AC is working perfectly, and the neighbors are no longer complaining. AHS is very user-friendly, and I’ve never had an issue with them.

I had a very good experience with American Home Shield and I'd recommend them.

I file my claims to AHS online and the people that have been calling me have always been great. If somebody comes in and fixes something and the problem persists, they're good about coming back and making sure it's right. I’ve had a variety of things taken care of over the years but everything’s been pretty much top-notch. Sometimes, when things are busy, their response isn’t quite as immediate but not in an extended amount of time. I never had any issues with them so it's all been good.

We love American Home Shield. I have no problems submitting a claim, and I like the contractors sent out to fix issues.

Every time that I have contacted AHS with a question or concern, I have experienced very pleasant customer service from their representatives. However, most of my requests for service have been reported online. This makes the process very fast and easy. The problems were resolved in a very timely manner. Only one of the contractors's work was less than acceptable, but when I contacted AHS with this, the problem was corrected quickly and to our satisfaction.

I submitted a claim with AHS about my central air conditioner that broke. They called me back and told me the company that was coming to fix it. The company came out in a couple of hours and evaluated the problem and was able to partially fix the problem where at least we had cold air blowing in. But they had to also repair a part which they had to special order, and they came back the next day and completed the job 100% and we were very satisfied. We've had American Home Shield for several years and we were glad for their fast response. I've only had to call them a few times but every time I do, I always know that I'm going to get good and quick service and the problem is going to be resolved to my satisfaction.

I had a horrible experience with one of their service providers and when I called to ask them to change providers (as it was taking over a month for the job to be completed) I was informed that there is no way possible to cancel an order. Really? Why can everyone else in the world cancel orders? This is outrageous and extremely poor customer service. Never recommending them to any of my real estate clients and telling all colleagues the same!

My nightmare started when my Fridge broke down and I put in my service request (July 27 2015). The worthless contract company that was bestowed onto us was Beyer Appliance in AZ. They sent a Jr. Tech who was not certified to check freon or any part related to my fridge, he simply showed up and said "it's not getting cool". He never explained the next steps. He then left and never entered his report to AHS which I found out after sitting in hold with them for 40 minutes. I was told to call AHS 24 hours later to check on it. AHS said I was responsible to call the appliance company, so I called them and they said they would get the report in by noon that day. Noon came and went and I called AHS and sat on hold for another 40 minutes. They told me they never got it so I was to call again (day 5 without a working fridge). So I called and they added a note for the tech to enter his report.

AHS didn't let me know that the policy was expiring and I thought I had two more months. That was the only reason why I left them, but my overall experience with them was fine.

We've never had any problem with AHS, they're professional, courteous, and friendly. When we have problems, they come right out to take care of it and we've always had good service from them. Their contractors call and to inform us on-time when they’re en-route or if they have difficulties getting there. They are usually on the spot with the repairs as well. I haven't had a problem on that regard except with the one that repaired my air conditioning unit who left a big rusted trap against the water. I had a problem with our washer which we called in for a claim with AHS recently, and the contractors they sent were pleasant, respectful of our property, explained what's going on, and didn't leave a mess.

I’ve had an excellent experience submitting my air conditioning claim with American Home Shield. We’ve liked the contractors they send to our home. We’ve had AHS for a long time, and I couldn’t remember a time when we had to have the contractors come back to fix our problems again.

I just called American Home Shield and submitted a claim for my refrigerator, but I had to wait a week and call back again because no one ever showed up or called me. The contractor said he was supposed to call 30 minutes prior to arriving because they only give you that timeframe but I never got a call. I ended up calling right at 5 o'clock when he was supposed to come. The company was closed when I called so I left a message on the answering machine and he showed up about a quarter after 5. He came in, looked to figure out exactly what was wrong and the part was exactly what he said it was going to be and what it was going to look like. My fridge has been fine since the repair.

Submitting my claim to American Home Shield about having a microwave door replaced went well. They came out, made the assessment, sent the door, and it was done. The contractor was very pleasant and easy to talk to. Everything's fine since the repair, they did a fantastic job. I’ve recommended AHS since.

I had a recent claim for my garage door opener. I called it in, got a recording, and I simply left a message - it was pretty easy. Then the technicians came and did the work.

We filed a claim online with American Home Shield and the following day, we were contacted to make an appointment to have the unit replaced. The claims process was very easy and the contractor they sent was through Budget Plumbing. We've had them for other problems before and they've always given us good service. Now the performance since the repair has been excellent. So AHS is a good deal for the money.

I have been very disappointed after being AHS customer for last 15 years. What happened is my AC broke down and I requested a service request and after a whole week of wait a technician showed up. After he inspected the whole system he conclude that my outside condensing unit has coil leak so he recommend the replacement and he is going to submit a claim with AHS. Next morning I received a call from AHS that they have declined the claim to replace the condensing unit due the fact that leak is caused by the impact and impact damage is not covered under their policy, whereas factually there is no impact damage on the unit. AHS made up the story to decline the claim.

I haven't had any difficulty in submitting a claim with AHS so far. The technicians that they've sent out have also been courteous and did what they were supposed to do. I'd recommend them. I've recently had a fine experience with the person who came to service my air conditioner before the season got really hot. He told me what he had done and what I needed to do.

Services was rendered from Beyer Boys A/C that provided time efficiency, and excellent services. During the technician trouble shooting the A/C compressor was discovered of having a slow leaking of refrigerant due to brass/seal caps not properly restored securely which contributed to the loss of three (3) pounds of refrigerant. This was a total shock of discovery. A service call was placed with AHS on April 17, 2015, Dispatch number #**. AHS sent A-US Air Condition of Texas LTD to service our home and A-US Air Condition reported two (2) pounds of refrigerant low and refilled at our expense due to warranty policy coverage by AHS.

I've used AHS several times before. I used to sell real estate and I always encourage people to go with American Home Shield. They're one of the best. The only claim I've had with them was the refrigerator. The ice maker and water dispenser didn't work. A gentleman came 2 days after I submitted my claim through the phone with a very nice lady. It was a little bit of a process to get it repaired because it needed a new part which had to be ordered. But they did a great job. He was a great service tech and everything was great. I'd recommend AHS. I have no problems. They did everything they said they will do.

AHS is worth having. I got it because my water heater out in the garage makes weird noises. I had plumbers before that goofed up a repair. They were just starting out and didn't even have tools. They had 2 pairs of pliers to undo the lines and punched a hole in the flex line which I found out after they left so I had to shut the water off and call them back. Recently, my refrigerator had a leak in the back and it was the water line to it. The guy that came out was really good and fixed it and now, everything is fine.

Our gas water heater in our garage was 11 years old and started leaking. I called AHS. They sent me a company by the name of CNJ Services. They called the next morning, came out, and were here about 45 minutes. Most of the time was spent trying to bypass the hot water heater so it could be drained and our water could be turned back on. While here, they said we had drywall damage from the water and contacted another company by phone to come over for that issue. They came out, cut drywall out, put dryers on and said our home owners insurance should take care of that. Wow, it all happened so fast. My head was spinning. Two days later CNJ calls and said they could come put the new water heater in but I would have to pay an additional $455.00 to bring everything up to code before they could install the new water heater.

I had a very good experience with American Home Shield. The policy is a good thing to have when you buy a house. Moreover, submitting a claim was very easy and they were very cooperative. They just took the claim for my AC, handled it and sent somebody out and the guy who came was very polite and very informative. We were really pleased and the performance of my AC since the repair was fine.

I have had two home repairs and both have been excellent. Prompt, courteous service from contractors who both arrived on time and with the equipment necessary to resolve my issues.

For our most recent claim, AHS sent out Southwest Pool Repair. They couldn't fix the issue since they needed a part so they're gonna come back on Monday to finish the job. Most of the contractors they send out have been really good as well except that appliance guy who smelled so bad. With claim submission however, I talked to AHS Customer Service and they said they were gonna call me back, but nobody ever did. Furthermore I called them on more than one occasion to see if I can get a different contractor to come, but it took me about an hour waiting on the phone to get a direct customer service person. That was really bad - an hour of waiting for them to answer is really excessive.

American Home Shield handled my claim in highest regards to my situation of the water heater being out. They did whatever they could to expedite getting this resolved.

There was something wrong with my air conditioning system, so I called American Home Shield to submit a claim, and then they had somebody here within 24 hours. The AC needed a part, but the contractors that they sent took care of it, and now, my AC is working fine. They did what they said that they were going to do, and I was happy.

We had American Home Shield look at our dryer and oven. We had the impression that they were going to fix the vent issue of the dryer. The vent line went down and out through the wall. When the technicians came out, they said that was not covered. I felt like that was misleading when we had our first contract. The stuff that they covered other than the dryer has been fine. The technicians that they sent out have been excellent. But if I can't trust them as far as coming out to do things, it would be hard for me to recommend them to anybody.

My recent claim for my AC unit went fine. We called them, they sent me an email back and sent a contractor out. He found out what the problem was and he fixed it. The AC has been working fine. The only thing is that it's hard to get hold of a person when you call. You have to wait a little time. It should be easier. But other than that, it's been very good. When you call American Home Shield, they comply with everything that their contract says. They're prompt and they get things done.

A month ago, we had a leaky water heater downstairs. It wasn't major but we called American Home Shield, relayed the problem and they set it up - it was easy. Within the next day, someone came over. He was a gentleman from a nice company. He cleaned everything up. Whoever AHS is using for their services, the people have been outstanding. 99 out of 100 were gentlemen, professional and courteous. I can't say anything bad because they have gone out of their way. In fact, I've just recommended AHS to two people.

American Home Shield is all around great. They're usually prompt and they work with you. The contractor sometimes is hard to schedule but usually it works out because I'm not the only person that they're coming to. They also pick good people who know what they're supposed to be doing when they come to your house and I would recommend them to a friend.

I sent in a claim recently for the refrigerator or ice maker with AHS. Submitting a claim was very easy and the technicians they contracted have been good. I've had AHS for several years and I've never had a problem with them. It's been a good experience all the way around and I would recommend them.

The experience I've had with AHS has been good. It was easy to file a claim, and their contractor came out and fixed the problem. You get what you pay for.

It's been a very good experience with American Home Shield so far. Whenever we had a problem, they always came and expediently addressed them.

About 2 months ago, I had reported to American Home Shield (AHS) a leaking washing machine. AHS sent a vendor (1) who was unable to fix the problem but vacuumed out the water from the washer pan and left. He indicated he did not have much time to look at the machine because AHS had given him many customers beyond what he could manage.

I love American Home Shield. When I call them and have something broken fixed, they do it in no time. They say they would call me or have a repairman call me and they do what they say. They get here fast and I get good service. Something was wrong with my fuse box and an electrician fixed it. My air conditioning unit is running good, too. I have no bad experience, they've been nice.

I had a bad experience with one of the vendors of AHS. I was disappointed with the vendor and how their contractor took care of stuff because he didn't replace an item with a like item. I had to call back to the company that came in because they're supposed to put four items and they had to replace the thermostat. I called it in, but I forgot what the lady's name was in the special department that took care of customers that have problems with vendors, but they figured it out.

It's pretty easy to submit a claim and the technicians they've sent out were mostly very professional. I haven't had any problems with AHS and I'm going to continue with it. It's been valuable to me so far.

I called AHS for a washer problem and told them what was wrong, gave them the name of the washer and then they said they’d call me back, which they did, and then set up an appointment. The contractor that they sent was very helpful, polite, and told me what the problem was. Now, my washer is working as normal. AHS provides great and fast service.

American Home Shield did a very good job of handling the claims that I submitted, and they are right on time for me and the service that I’ve needed. I haven't needed that much service, but I appreciate all the help when I do have to call them. I love American Home Shield and I’ve recommended them to quite a few of my friends.

Our most recent claim with AHS was for our air conditioning. The guy who came did a really nice job and was very engaging and professional. He was competent at his job. So far there's been no other issue so I'm presuming he did it all correctly. Satisfied with AHS.

I recently submitted a claim for my dishwasher and the last two times that I called American Home Shield, I was on hold for over 30 minutes. That's not good and it's unprofessional. One shouldn't wait on hold for 30 minutes to speak to somebody. Aside from this, the first service for the dishwasher did not work out well so I had to move over to another vendor. They had to order a part but they ordered the wrong one so they ordered again. I'm waiting and they should be installing it on Saturday. I would still recommend them, but with caution.

Our air conditioning unit began leaking 5 days after we purchased our new home. No worries, we thought, we have the home warranty. I first called them on a Saturday of a holiday weekend. After waiting almost an hour, I finally reached a human being, who said that the soonest she could get a repairman out was on Tuesday. I stated that by then, it would leak through the ceiling, at which point I was informed that they would not cover that damage. I stated that I could get my own repairman in before Tuesday, which would prevent the damage to the ceiling, get our house cooling sooner (it was 100 degree temperatures), and prevent my senior citizen husband from risking injury by crawling in the attic trying to mop up the leak.

I had a problem with our garage door and my wife put the claim in. It was quick and easy. The contractor that American Home Shield sent was really good. Everything went well, our garage door has been better than before.

I was searching the internet for a home warranty company, and found out that American Home Shield's ratings are number one, so I decided to have them as my warranty provider. It's very easy submitting a claim online, however, it only allows me to request a certain service, but doesn't give me the opportunity to tell them what's going on. So far, the contractors that they sent have been very competent and knowledgeable of the issues that I've had, and were able to fix them.

This is not the first time they have helped me, though it is the first time it was not really repaired the first time. I had a ceiling light fixture that the technician thought he repaired, so he left my home. When I checked it, it worked, though sporadically. I called the office, he came back immediately. He checked with his boss, then got a new fixture. My light works beautifully now.

Our garbage disposal stopped working. I called American Home Shield to submit a claim and had an excellent experience with both their claims representative and the contractor they sent. I'm a long-time American Home Shield customer so I'm familiar with the process. It was very simple and it worked well. I liked that I didn't have to call them again which is the reason I purchased the insurance.

My experience with American Home Shield has been fine. When submitting claim, my husband has done it always over the phone but I know we can do it online. The contractors have always been very nice and professional, and they have always fixed whatever we've needed at the first try. We've never had a problem with any of them. My biggest complaint is that we can't always get the people that we had gotten previously for the same repair. I don't know if that's because they come off of their roster or if it's just that. I don't know how that works but it's nice to have that consistency.

I pay for three American Home Shield so I am very happy to have them. We've had them for 12 years and they've been fantastic. The last claim we had was for the air conditioner. It’s an old unit and has been in the house since it was built in 1999. American Home Shield sent Just Chillin here very promptly on a Sunday morning. They were very courteous and nice. The tech found the problem almost immediately and fixed it, and the unit has been cooling very efficiently.

I'm happy with American Home Shield however if you cancel an order, you have to do it all over again. A year and a half ago, they should have replaced my furnace. The guy they sent to fix it just placed me an air conditioning because he didn't have a new furnace. I cancelled the contract and they won’t give me my money back. I’m not satisfied about this because if you cancel an order, they cannot look back and say "Oh, we didn't replace the furnace that time."

I've used American Home Shield once and I was very satisfied with them. They were friendly and it was easy submitting a claim to them - I called and they sent a serviceman to attend to the problem. He was nice, knowledgeable, and did what he was supposed to do. I would recommend them although I have been using a different provider since they have a bigger range of things for the same price than AHS. In addition, AHS charges for each separate issue you report to them.

I've had American Home Shield for about a year and a half now. The claim process was so simple, they made it really easy. Most recently, they had somebody come out and fix my dryer. The guy came in, had the part in his truck, then he fixed the dryer. We paid him then he went on his way. Last year, they also came and fixed my heating unit on top of my house and put a new computer board in it. They also fixed my Dacor oven, put a new computer board in it and a new door or a new window in the door that had cracked. Furthermore, they gave me a new dishwasher and a new stove top. The technicians they have sent have all been very nice, polite, and professional.

My A/C failed completely when the desert temps in Phoenix reached 115 degrees. 7 Days of daily pleading later, the unit was finally replaced after a week in 111 to 116 degree temps that made me physically ill, put my cat into the animal hospital, and a shockingly rude, crude contractor that treated me like dirt. The old roof unit wasn't lifted off, it was ripped to pieces and thrown off the roof into my yard. The $500 deductible ballooned to over $800, plus $188 additional in vet costs to rescue my cat. Appalling behavior and abysmal service. Plus the replacement unit was the cheapest they could find, guaranteed to fail in 10 years. I dumped AHS like burning coals.

We've had American Home Shield on our home for 15 years although I sometimes feel whenever something major goes wrong, they can be painful to deal with. I had a giant fight with them when the furnace needed to be replaced and I got $100. They were great on small things and tough on large things. But over time, I've been relatively happy which is why we kept the warranty going.

To file the claim with AHS is easy and the technicians they send out are fine. However, the last time we had a claim, which was last week, one AC problem has cost me almost a thousand dollars because they’re not covering the Freon or the refrigerant for it. I don't understand why they didn't. After this experience I got, I'm trying to find another home warranty or get out of AHS because it's not worth it.

I recently submitted a claim for the air conditioner and it was an easy process. Contractors showed up on time and checked the air conditioning unit. I recommend American Home Shield.

I recently submitted a claim for a repair of the water filter and ice maker of my refrigerator and American Home Shield was able to take care of everything. The contractors came by quickly and diagnosed it. We had to wait a couple of days for a part but once they got them, they came in and installed it. Then after they had fixed it, we had to call them again because we had another problem that was related to it and they came back and took care of that as well. They were always on time or early, which is nice.

My air conditioner sounded like an airplane's landing out there when it's turning off, but American Home Shield said that they couldn’t do anything until it goes out. The gentleman they sent to my home was very good, though.

I love American Home Shield. They are the best service in their realm, hands down. It's very easy submitting a claim. If you go online, within 3 hours a contractor calls you and sets the appointment up. And if you call them, it's still really fast - about a day. I used to have them in Texas and they were so wonderful. I found out about them through someone who had five rental properties. She told me I'll never be sorry with American Home Shield.

I filed a claim for my stove, and submission was very easy and smooth. The contractors came and did what they had to do. Had to order a piece and when it came in, they went back so it was good. The stove's been working fine now.

We've been very satisfied with American Home Shield. We had a problem with our kitchen faucet, and everything was simple when filing the claim. The contractor was wonderful and very nice. He called, told me what time he'd be here and was here very timely as promised. He fixed the faucet, cleaned up, and everything was fine.

AHS' claim submission process is fairly easy. I recently filed a claim for my stove. The contractor was very informative - he came out, told us the problem, and when he came back, he told us that they couldn't fix it without having something rebuilt because the part couldn't be replaced if it went out again. AHS gave me money to buy another stove and they sent a check as soon as I sent them the receipt - it was all very easy. (The amount didn't fully replace the stove but at least it helped.) I've recommended AHS to others and around four of those people also signed up with them.

I'm happy with AHS. When I called to file a claim for my AC unit, they sent a contractor to my house later that same day. The contractor took his time working in the AC, checked and double checked everything to make sure it was okay. It has been a really good experience with AHS. It was simple, easy and to the point. I'd recommend them.

Recently, I submitted a claim for my oven with American Home Shield and I had a very good experience. The rep I got was very helpful and their contractors were fine. Since the repair of my unit, everything’s working well and I had no issues at all.

I’m having a little trouble with American Home Shield especially its renewal. Every year, I go through the same process with guys charging me for stuff that I don’t have. I know it’s supposed to make my deal better or for everybody else, but not necessarily for me. As a matter of fact, someone, I guess one of the sales specialist or customer service rep was supposed to call me back but never did. I don’t think they have enough people to service folks. They want you to do everything online but it’s not easy to change your contract online. It’s frustrating. But the contractors were very good. A few months ago, there was a lightning strike near our house and blew one of the boards in my air conditioner. They came, replaced it and everything was fine. It only took them two visits. The AC is working now like it did before.

When the ice maker of my refrigerator broke, I called AHS and they set up an appointment for me. The guy showed up on Christmas Eve, fixed my refrigerator and I was a happy camper. Since then, I haven't had a problem with my refrigerator. Overall, I had a good experience with AHS . Every homeowner should consider AHS for their home warranty.

I wanted Sears for my washer issue but there was some scheduling problem, so they got this company out of Friendswood instead. The technician who came took the insulation thing off the bottom of the washer that was dirty and oily because we had an oil leak. He said that we didn't need that and might as well throw it away. When we did it, my washer became noisier. I thought that we should not have thrown it away and that it should have just been replaced. He then had to get a part, and had to come back a week later so it was a big hassle.

Our "backup" refrigerator quit cooling and so we called AHS and they sent a repairman to check it out. He had to order a part and as soon as the part came in, he fixed the refrigerator.

My American Home Shield experience had been good. We've used them numerous times over the years and had them in our home since the first house we bought in 1996. I'd recommend them.

My dryer broke and I called American Home Shield. I was told it would be two weeks before the technician could fix the problem. Okay, that seems a little excessive but I went with it. I was also told that the tech would be at my house between the hours of 8 am to 5 pm. That is not going to work as I and most people work full time jobs and if you are not there you do not get paid. I call American Home Shield and tell them this and I was told that the tech would call me on my cell phone when he was one hour out. I pull into my driveway around 3:45 pm and the guy is in his van getting ready to leave. He gets out and tells me he has been trying to call me. I ask him, "What number?" He gives it to me and it is the home phone. No wonder he can't get a hold of me. I am not at home but at work.

This has been the worst experience ever. I got this warranty because I thought I would have a peace of mind having things taken care of at my home. I have been calling for over a week having to wait 40-45 minutes to speak to a real person. They matched me with a company 50 miles away on Friday and told me to call. Guess what? This company is closed on weekends except for emergency. American Home Shield doesn't consider this an emergency that I don't have hot water with 3 females, a wife and two daughters living in the house.

I've had many arguments with AHS over the phone. I've dealt with them for almost 10 years now because my husband is just bound and determined to keep them, he just won't cancel them. There was one time we needed an air conditioner replaced, it was $4,000 and yes, they did pay for it. But everything else since then, I have argued and argued with them until I was blue in the face.

The automated system of AHS is not good and I spend too much time on hold when I call them. Also, they charged me $75 on a service call that they didn’t come out on. Nevertheless, my overall experience with AHS is good.

My most recent AHS claim concerns the coils on my inside unit. The contractor from Harbor Mechanical who came to do the work was a nice young man. He came, changed it and explained a new coil and how it was different, and since the repair, my unit's working fine. We're also happy enough with the local contractor that we use him to do our bi-annual maintenance works. He comes and does our maintenance, and he's also the guy that AHS uses for repairs so it has all worked so very well.

When I arrived home after work to find my furnace had quit on one of the coldest nights of early 2014, I immediately contacted American Home Shield. They sent a contractor the first thing the next morning, and thankfully only the blower had quit. They were able to fix it and restore my heat in less than 24 hours from the time I'd discovered it for a reasonably small fee. The contractor was professional and didn't waste time. They also did not leave a mess or parts for me to have to dispose of. I was very happy with the service.

I am very frustrated with AHS. I have been a customer for 5 years. There have been many problems over the years, but currently I have an issue where they won't approve something that is needed to fix a plumbing problem. And when I call in, I have to wait on hold for 40+ minutes. I am currently on hold as I write this (at 33 minutes now) and figured this might be the only way they might care about how unhappy I am. If I hear "your call is important to us" one more time, I am going to scream. I definitely don't feel very important when I have to wait so long just to talk to an operator. Send me a case manager please.

Just requested service for fixing toilet cracks yesterday. A contractor stopped by just for a few minutes and said no problem with the toilet which made us very unpleasant. Later, we were trying to argue with AHS by using phone and any method we could use, however, no response from AHS. It's unfair to charge customers hundreds of boxes and doesn't provide enough service. The thing is when AHS is trying to charge you they will setup the service very fast. However, once you have problem with the requested service, it's very hard to contact with them for further discussing.

We submitted a claim for our plumbing with American Home Shield, and it was processed immediately. Every time we submitted a claim, everything's been fixed, so we're happy with them. AHS was a great purchase!

My AC has been leaking. I requested a service repair from AHS. They sent a technician. The first request was at the beginning of August. Technician came cleaned coils. The problem did not get fixed and no diagnostic was given by the technician. Second request for the same problem on 08/20. Technician came back again, cleaned AC ducts, problem is still there. And the AC technician told my tenants that the solution to the leaking ac was to buy cheaper filters. I called AHS again, spoke to a manager "Jimmy".

We filed our recent claim with AHS for our air conditioner. It was taken care of very quickly. They had a gentleman work on our air conditioner and got it started right back up. The gentleman was very good, personable, and efficient. We had two different contractors come out and both were very professional. The unit seems to be working well. Same with the water heater. Everything came out okay. I would recommend American Home Shield. They were very efficient the last trip.

American Home Shield is a wonderful company and has wonderful service. I’ve used others and they disappointed me, but not them. It has been a terrific experience with them.

I submitted a claim online for my washing machine problem and got a phone call a day later. The company that was going to service me was Sears. I've got a stackable washer/dryer, and the washer stopped working. They asked for the serial number and I said I cant access it because it's in a closet. They said okay but nothing happened. Then I got a call again about two days later asking me the same question and I gave the same answer then never heard from them again. I had to go out of town for a week so instead of calling them back and trying to resolve it, because it takes a couple of days, I decided I'd call them when I get back. I got back yesterday and I've not retried to call them so it hasn't been resolved. Other than that, I've had other claims like the air conditioning, plumbing and electrical that have been fine.

We submitted a claim for our water heater about 5 months ago. The contractors that American Home Shield sent were very nice and did the job. They came out in one day to diagnose the problem and came back the next day to fix it. I would recommend them.

Several months ago, I submitted a claim to AHS. I don’t recall any problem so it probably went very smoothly, otherwise I would have called them back and had a more interesting encounter.

I've used American Home Shield several times, but there was one time when I didn't like the way things were handled. But even then, the actual work was done well. Every time I used them, other than that one time, they gave a very quick response and they do what they say they were going to. It brings peace of mind to know that if something breaks, all you have to do is call them and it gets fixed for a set price. Overall, AHS has been excellent.

When I submitted a claim for my water heater, the first AHS rep that helped me could not find anybody that can take care of the problem right away. Even though I said that my room is flooded, the vendor that they sent me could not be in my house right away. I have to wait for a couple of days. Since the water damages were getting more, I called back the customer service and finally got another rep who was able to help me find someone that can go in my house right away. The second rep said that they were going to cancel the appointment with the first vendor and I didn't have to do anything. However, they ended up not cancelling the appointment with the first vendor. So, two vendors showed up in my house and both of them charged me $75. The first vendor claimed that nothing was cancelled on their end. Despite that, I still like AHS and I'd recommend them.

When I submit my claims, I usually call American Home Shield and they charge me $100 even though they didn't touch anything, which isn't fair. I pay it but I think it's not right because I have full contracts with them on four different units - a house in California, and a house and two condos here. I love AHS but I have two more complaints in addition to this. One thing is it's impossible to talk to a human being, everything is either automated or you have to wait for half an hour to talk to someone. I had questions about the billing and I had to wait for twenty minutes for somebody to get on the phone.

Submitting a claim was fairly simple. I did it with the phone buttons, and didn't have to speak to anybody. I had to cancel my latest claim with AHS because I got the air conditioning fixed with another vendor. It was during the Labor Day weekend. It went out Saturday and I didn't want to wait until Wednesday to have it fixed.

I’ve been with American Home Shield for years and I always have good experience with them. Recently, my bank account had been compromised and it stated that I hadn’t paid, but I was able to straighten it out with both the bank and American Home Shield’s rep that I talked with. Other than that, everything’s fine.

I have been with American Home Shield for almost 30 years and I wouldn’t give it up for anything in the world. My most recent claim was a central air problem and it happened last week. I called, then a local vendor called me back and showed up the next day. An hour later, it was all done. Every time I've called American Home Shield, everything has gone perfectly smooth and fast. It's been great. I've recommended them to several friends who I care for and those who have joined us at AHS have been more than happy with them.

I recently submitted a claim for my garage door with American Home Shield and they were really good. The contractors they were suggesting to call us called right away, and I explained to them what was wrong. They diagnosed the problem over the phone, and explained that they’d verify it after. However it’s not covered and I’d be the one responsible to pay for it, and they explained to me the parts that were covered and the ones that were not.

American Home Shield came and fixed my dryer. Everything was super easy when submitting a claim. The contractors were nice, quick, and really good. They changed out the motor and left.

The claim submission process has been okay. Most of them have gone pretty good but I've had 1 or 2 bad experiences with plumbing. A couple companies didn't meet up, like the last claim with the bathroom. Someone came in to change the hardware out, and now I have the bathroom shut back down because we're still having issues where the toilet continuously runs, and now my water is a hundred dollars. They pulled out the hardware out of there. I need to call them to have them come back out, and I need to find out what's the policy.

Let me preface this post with stating that I have never before posted a negative review of a company on any social media outlet or public forum before. Having said that let me explain the absolute worst experience I have ever received with American Home Shield. We are new homeowners and asked that the sellers purchase a home warranty because many of the units of the home were of significant age. Upon purchasing the new home the inspection company notated that the AC unit was 20 years old and these units tend to have issues after that length of time. They recommended we ask for a home warranty to help cover any pre-existing conditions or the various amounts of issues that occur as these units age. Well, just as many of you may expect, the AC unit began making loud noises and our house was not cooling within only days of occupying the home.

My tenant complained of a plumbing stoppage last April 2015. I called AHS and it sent us a plumber to look into the problem. Plumber told us that AHS do not cover such stoppage repair. AHS do not have customer service to follow up on the status of service repair calls therefore I paid the plumber his full service fee in the understanding that AHS will not bind us to the $100 trade service fee. I tried to dispute this with their customer service unfortunately the matter cannot be resolved unless I pay the $100 trade service fee for the stoppage.

Our air conditioner went out and we called American Home Shield. They came within two days, it was a really quick response. The guy asked what was happening and what the air conditioner was doing. Then he changed some part and it worked perfect, he did a great job. We would recommend AHS.

My American Home Shield experience has been good except for one time. The problem was the air conditioner man that they sent out. I called AHS and told them I wasn't satisfied with him. He's not allowed in my home. But other than that, I'd recommend AHS,

3 Weeks ago our air condition went out and we were to get a call from the contractor... After no call for several days we called AHS back. 27 mins to speak with someone. Contractor came next day and then said we needed to replace the unit. Again zero communication for AHS. Called and waited 34 mins to speak to someone. Was PROMISED a call the next day, did not happen. Called again today and waited 37 mins to speak with someone. Again, was told I would get a call back tomorrow... HORRIBLE service, and they REFUSE to let you speak with a manager.

The cost of repairs never even came close to what we paid and they do not cover most of the cost of old freon (which they state, just beware). The A/C unit in our rental house went out, of course over a weekend. The company came out on a Monday and fixed it. No problem there, until the unit went out a month later on a Thursday. Even though it was a repeat problem they had two business days to respond, which they took and scheduled a Monday visit. Since it was a rental house we told them we would have to meet them at the house, they said that was fine and they would call 30 minutes prior. I got there within 20 and waited an hour. When I called they told me the technician had already been out and left since I wasn't there. No one called to say "You are not here" before leaving.

I thought that if something couldn't be fixed with my refrigerator, AHS would replaced it with something like it. However, it bothered me that AHS would only allow me $3,000 on the new refrigerator to replace my Viking Professional refrigerator which costs about $8,000. But other than that, I've always had good service from AHS. I'm impressed and very satisfied with them. So, I'll continue to keep my policy and I'd recommend them.

My most recent claim with American Home Shield was with my air conditioner. Submitting a claim with them is seamless. I call them and the problem is usually taken care of quickly. The contractors that AHS sends out are friendly.

We had some work done for the pool heater and I had no problem submitting a claim with AHS. The heater was wearing out, had various problems and finally it was unfixable so the brand new heater was installed. We've had good luck all the way through. It's been working fine.

We had a heater problem so we submitted a claim with American Home Shield. Submitting claims has been easy and all the contractors they sent out have been fine except for one because, within 40 days after he came out, the same problem popped up. But I'd still recommend AHS.

My air conditioner was leaking so I called in to have a service tech sent out and AHS did so this morning. My husband dealt with the technician who was able to repair everything and my husband was satisfied.

4 or 5 years ago, some good friends of ours had mentioned American Home Shield. We were talking about our home getting older and we thought having a home warranty program would be a good thing to do. American Home Shield has been a great thing. It's been very easy to submit a claim, and I haven't had any problems with any of their vendors. Their technicians have all been great. My radar is always up about the type of people coming into my home and if they're qualified to do the work. They're on the up and up, have been in uniform, and have arrived when they have said they're gonna arrive. I hope American Home Shield keep up and keep on doing what they're doing and make sure they continue to communicate what they can and cannot cover.

AHS has always been very responsive. I had one incident in which the person that they had on file didn't respond in a timely manner, and they ended up finding somebody else to come and work on my claim. My experience with AHS has been very positive and I highly recommend them.

We submitted a claim for our air conditioner and American Home Shield had a contractor come out immediately. They had to order a new unit and once it came in, they were out here to install it. They completed the repair in a timely fashion so it was good. It's summertime and our AC's been working great since the repair.

When my garage door had messed up, American Home Shield sent a guy and fixed it quickly. They were also able to fix my garbage disposal and the water dispenser on my refrigerator. Everything else has been pretty good service until I had a problem with my water softening system. It’s been the worst that I've ever had with them and it’s still ongoing. They sent a guy who looked at it. I paid him the $75. He told me he’d be contacting me but I never heard from him. So I called American Home Shield and they said that they would try to get in touch with the guy. They never called me back too.

Our air conditioning unit wasn't working, so I called American Home Shield, and had a very positive experience with their claims representative. The technician they sent out went right to work and got the problem fixed in a very short period of time.

I opened a service request on 5/1/2015 for my cooking stove which stopped working and it was easy to open the service request over the phone. That was just my 1st call with many more to come. Who knew? AHS sent first vendor after few days and he said it can't be fixed. Now I call AHS and they said "Well, we will send another vendor - MMAB Appliances." These guys were the real issue. They came after 2 weeks and then ordered parts to replace. After 2-3 follow-up calls with vendor and AHS they finally came after another 2 weeks and said "Hmm maybe it requires one more part." They ordered again but this time they never showed up for more than a month. In the meantime AHS never even had a courtesy to check on the service status. I called them again every 2-3 days but they kept saying "We will contact vendor."

American Home Shield is a very good company with considerate, caring and professional customer service reps and authorization technicians. I rate this company 5 stars.

Filing a claim with AHS has been a very good and successful experience. The contractors that they send out has been very professional. Everything’s been very well, and I’ve been very pleased with AHS.

I submitted a claim for my dishwasher. I called them, told them what was wrong, and they told me who would come out. The contractor came and took care of the problem. He was very professional, did what he was going to do in a timely manner and cleaned up. It was a pretty seamless transaction. The dishwasher has been working good.