American Home Shield Reviews

Called AHS for my garbage disposal and they sent somebody out when they said they would. The guy that they sent out was courteous and professional. He came out and fixed it. Since the repair, we’ve sold the home and I haven’t heard anything derogatory so I’m sure the disposal is running fine. I'd recommend having American Home Shield.

We own houses in Las Vegas but we live in California. My sister and her son handle both properties in Las Vegas for me when there's a problem so they are the ones who deal with AHS. She calls when submitting a claim and somebody responds within hours. She's happy with the contractors that come. They take care of the problem immediately and are very helpful in describing what’s wrong and what needs to be done. Every experience we've had has been very positive.

The technician that AHS sent out for my AC unit did a thorough job. He also gave me some pointers on some preventative maintenance problems which was a good thing. Nobody had ever mentioned it to me before so I appreciated that. And my AC unit has been working fine after the tech's visit. I also had an excellent experience in talking with their rep. All the people that I've dealt with have been very knowledgeable in what they were doing and they have always expedited my work. Always a good experience.

Our most recent experience with American Home Shield was similar to all of the others. Whether over the phone or by internet, we are assigned to a contractor right away. Rather than waiting for the contractor to call us, we make the call--and appointments are scheduled at times that are convenient for our schedule--sometimes the same day. Without exception, all of the contractors have called ahead of their arrival, are polite and respectful, have the equipment and know-how to get the job done, make an accurate appraisal, and either make repairs or order necessary parts for a second visit. Parts have been delivered promptly (usually within a couple of days), and the installation of those parts gets the job done.

AHS sales rep was very professional and sociable, unlike other warranty companies that we've been with in the past.

My experience when submitting my recent claim with AHS, which is for my washer, was all excellent. I did it over the phone. Then, the contractor that they sent out were good. And since my washer has been repaired, everything has been back to normal.

We called because we had a problem with the refrigerator icemaker. The technicians called the following day and came on time. They worked for Sears and they seemed professional. They did their work, cleaned up, and left. It took a couple of trips to get the problem corrected but they got it working. It was a good and straightforward experience.

We've had AHS for over three years now and haven't had any issues with the few claims that we've done. I recently submitted a claim because my air conditioner went out. One of the two compressors went out, AHS sent somebody here and they fixed it. We paid the service fee and the air conditioner is doing fine.

Work was done very fast and correct. All is working now!!

My recent claim with AHS was about my air conditioner and that is the only claim I filed in a couple of years. I had water that was coming from the AC and it was all over the floor in the basement. I was in Florida and this was going on at home, but I didn't have anyone who could be at the house so I called. When I was ready to come back from Florida, I submitted the claim and they came out on a holiday which was amazing because they didn't charge anything extra. They came exactly when I wanted them to come and re-diagnosed it and fixed it.

Our water heater went out so I called American Home Shield, and they contacted the plumber. It was quick and the tech came the very next day. They ordered the water heater and installed it. They were very nice people and every time they said they’d be here at a certain time, they were here. They worked fast and got everything done quickly. Everything went as I hope it would and I’m very pleased with the service so far.

I had a hot water heater that leaked which AHS had to replace. Service was good because I've had previous problems from a contractor AHS used, but this time, they had a guy that knew what he was doing so it was an excellent experience. I've had AHS for a lot of years and I've always been satisfied.

I wasn't thrilled with the service from the contractor because even I figured what was wrong and told them and they had to come out four times before they could do anything about it. But people came, they did what they should do and the air conditioner I submitted a claim for works just fine since the repair. Overall it's been super easy to use AHS since I got it and I'll continue to keep it. I've already recommended them to friends.

First claim we put with American Home Shield is for a sump pump that stopped working and everything went fine with that one. I was able to interact with the repairman. He was good and down to earth. Spoke to me on my level, try to overcome a few things. He explained exactly what the issue was, showed the damaged part and how it could affect my house if I didn't get a repair and then he showed me how to install the new one--all the tricks and everything related to that particular piece of equipment. He gave me the owner's manual and documented the repairs for my records. Went over everything and he was professional and courteous about it. And then recently I put in a claim with them because our air conditioner is not working properly. We're having some serious issues with the way it would cool down our home. But we haven't been contacted yet by the repairman so I just put in a claim. It hasn't been resolved as of yet.

I have leakage in water heater tank and staying in hotel with my kids already spent $300+ but not getting any help from AHS in 2 days. I have been paying premium for last 3-4 yrs. Please don't waste your money with AHS.

Our most recent claim with AHS is for dishwasher repair. The contractor was on time, did a good job, ordered the parts that we needed, scheduled the return visit and fixed it. The only thing that's annoying is the continual emails on "please rate up on our service" but the service was good and I would recommend them to a friend.

I've only used AHS once to check the AC unit. It was a very pleasant experience, and everything is going well.

Everything has been lovely and satisfactory and everybody was courteous. I got everything done in a timely fashion. My only big concern is that if two things in the bathroom are broken, it shouldn't be two separate incidents. I don't want to have to put a call in for the broken stoppers in my sink and for the wobbly commode. That’s $75 out of coverage just for the plumber doing a little thing. If something is broken in the kitchen, unless it's the stove and the refrigerator and the microwave, you ought to be able to do one bang for your buck. Other than that, they're good.

I submitted my claim to AHS online. Contractors came the same day and ordered the part and then came back and fixed it. The A/C that they fixed is working excellently. I wasn't there when they came but when I got home, it worked. I have no complaints. Bottom line the issue was resolved and we were pleased. My wife is in real estate and she recommends AHS to all her customers.

My wife submitted a claim online to American Home Shield. We had a problem with our dishwasher and the fellow that came up thought he repaired it but then it wasn’t. A week later, he came out, brought some new parts and finally, he fixed it. He did a heck of a nice job and the washer has been working very good since the repair. I'd recommend them.

My Whirlpool bathtub wouldn't work so I filed a claim with American Home Shield. I did it online and it worked out very well. Any time we use AHS, the contractors have been great. The guy that they sent us flicked the button in the closet that I didn't know was there and fixed it. Then he gave me some hints about how to use it because he felt bad coming all the way out here for something that we didn't even know needed to be clicked.

American Home Shield's service is very excellent. Everything's perfect. We don't have any complaint. Their service is on time and then all other vendors are really nice and they know what they're doing. I would recommend them.

I had no problems submitting a claim for my air conditioner and the fan on the furnace. Their contractors did everything - they solved the air conditioner and they said it was fine. But now it started leaking in the basement so they're going to come back and fix it and they had to order the part for the furnace.

Somebody referred AHS to me so I checked out their policy. It's the first time I've had coverage. So far, I've used them three times. I had set up the appointment and all of the contractors that they sent were very good. They were on time and I was very satisfied. In fact, I have a request in now for fixing my air conditioner, which is my recent claim with them. When I made the arrangements on the phone, the rep was very good. Hopefully, the one that I have in request right now will work out the same way as my previous claims.

I recently submitted a claim online with AHS for my icemaker. The contractor they sent was very good. Overall, AHS met my expectations and I am very satisfied.

I had a pool problem and I’ve never had much luck over the phone when submitting a claim, so I filed it online to American Home Shield. The contractor they sent had been out here before and he knew what to do. He came out and fixed it, and everything went smooth. Everything’s back to normal now, it’s great! I’m happy with it.

AHS is good! We were pleased with them. They did really well when it comes to customer service. They're very easy to get in touch with and their contractors are good as well.

I called a claim with American Home Shield to repair our toilet. The representative I talked to was very courteous and they had the service here within an hour. The service contractor has been coming to us for years and he repaired it. I’ve never had any problems with AHS and I’d recommend them.

Submitting a claim to American Home Shield has been an easy process every time. However, sometimes the problem is with the company they send out. The first year we've had two different people come out for the microwave. The Sears guy said the microwave was just too far gone and we ended up replacing it. So then another company came out and put in. It turned out the people who installed the microwave, installed it too low and there was no way to raise it up. Then there was a problem with the heater, and the gentleman they sent out first was a little inexperienced. But we contacted the company that night, and they sent out one of the owners and fixed it right away. I don't have a bad thing to say about them, it's the company they've used to come out and repair something.

My air conditioning went out, so I called a claim with American Home Shield. I tried online and it wasn’t going through, so I made a phone call. The company AHS sent out was very good. They couldn't take care of it that day, so they put me on a schedule. It's Florida so it's freaking hot so I called them a day later and asked them if anybody cancelled and if they could move me up in the schedule and they did. They put me ahead of the worker guy’s schedule. He came out and fixed the problem quickly. It was excellent. I’m satisfied with AHS.

The AHS contractor got here and diagnosed the problem with our A/C unit; went to work and fixed it right away. He had to replace some parts, set the thermostat in, and got the A/C running. It was the only time I've had to use them but since the repair there have been no problems. The unit is working great!

Great service and fast response. The HVAC tech completed the task in a minimum amount of time.

New customer, first repair. Long waiting times every time you call. Representative did not get the service order right, cause two work orders instead of one and a four-day waiting period to get my drain unclogged.. Plumber ends up at my house without equipment necessary to fix the problem. The service company made me wait four days for a stopped up sink. I asked for a manager to help me. No one called back. I asked to cancel my account, and the rep said they would call me back, no one has.

I recommend American Home Shield. I had a problem with the outdoor plug by the front door and they quickly found the GFI for me in a very strange location. Then I had a problem with the smoke detector upstairs and the electrician also checked it out. He said I needed a new one, so he went over to pick one up for me. He found one that was almost identical or was of the same manufacturer, installed it very quickly, and was done. He also asked me if I needed anything else, so I told him I had a little problem with the three-way switch sometimes. We tried it out and it worked fine. So I said, "That's just the way it goes. Sometimes, it works. Sometimes, it doesn't." Overall, he was a very nice and polite guy who worked quickly, efficiently, and with excellent quality.

The online submission of claim was easy but it's trying to get the people to respond and how quickly they come out to service me is where the issue lies.

I recently had my garage door replaced. That claim, along with everything else, was just outstanding. I'm very, very pleased and I have no issue so far with American Home Shield.

Leak in Basement was taken care of quickly and thoroughly.

I have no regrets being with American Home Shield. My overall experience has been good except for one of the vendors they sent that did not work out.

A prepaid AHS warranty policy was part of the deal when we purchased a home back in 1999 and we've renewed it ever since. I think we did take 1 year off but we got back into it because they had replaced a few items that was 2 or 3 times more than the yearly membership. For the last few claims, I've been able to do everything online. The contractor assigned usually contacted me within 3 or 4 hours that very same day. If I filed the claim late at night, usually by 10 AM the following morning I got called by the assigned contractor. There's only been one incident where the contractor couldn't come out since it was a Friday afternoon and a holiday weekend at that. That wasn't AHS' fault though, that's just the way things work.

My problem has always been taken care of by American Home Shield.

AHS came with the house we bought. Claims have always been pretty easy although sometimes the computer doesn't have all the options needed when one is doing the reporting. If I can't do it online because it doesn't have the right options, then I call them and their representatives do just fine in our interactions. The contractors they sent have all been great so far. We got a great air conditioning contractor that comes out and actually he's become a friend. We've also hired the plumbing company that they sent out to do other work besides what this company has in contract. AHS is well worth the money and I have recommended them to a friend.

I’m very pleased with what I get out of American Home Shield. When and if I have a problem, I get good response and I’m very happy with it. The contractor they sent out when I had a problem with my pool was very good. I've used him a number of times before and he's very reliable.

I've tried a couple of home warranty providers and so far I'm getting more value from American Home Shield than I did with anybody else. Submitting a claim online was extremely easy and I get a response immediately. When the vendor is not delivering, I contact the AHS reps again to explore alternatives, and then we proceed from there. The reps have always been very courteous and helpful. In general, the technicians have been very knowledgeable and helpful as well. The one time that I had a problem was when one of them showed up late, and was just sitting outside in his car on a phone call. I didn't realize he was the technician until about 20 minutes later. After he came in and did the assessment, he said something along the lines of it is not something that they do anyway; so, the whole experience was a waste of time. When I shared that with AHS, they gave me somebody else, so that was good. I would definitely recommend them.

I've had good experience with AHS over the last 15 years. We've been with them that long. I've used them once this year. The guy came in and put some freon and left.

Claim submission was easy. The technicians that have been to our house were knowledgeable and the quality of work was good. I would recommend American Home Shield.

My A/C went out on June 9. I contacted AHS and they assigned Climate Zone Heating and Air. The company contacted me and said they would send out a technician and I told them my brother would open the door since I would be at work. We arranged the $75 service fee and any other applicable fees to be paid after the visit and over the phone with credit card. The technician came out a few days later and said that a fuse was blown. She changed the fuse and the company called me for credit card payment over the phone. I thought the transaction went smoothly. However, after waiting a few days, the A/C was still not getting any cooler.

I didn't have any previous repairs done before. Then there was a leak coming from underneath the suction part of the toilet and it was dripping to the downstairs so I filed a claim and AHS people fixed it. They had broken the wall so I needed another person to come in to do the drywall part to fix it. It took a while because it was hard to find a place nearby my area that was available because all of them were already booked and everywhere else that they found was farther out but they didn't make the arrangements for them to come. AHS did a great job on the wall, too and it's doing good now.

I keep renewing my policy with American Home Shield and I've had them for 25 years. Whenever I submit a claim, I call them on the phone and talk to a couple of people to get everything done that need to get done. It's not difficult and their reps have been absolutely courteous so I have no problems. Their technicians come usually during the day and I'm at work so I don't see them a lot of times but everything's alright with the quality of the work done.

My unit was leaking. It had been going on maybe a couple of weeks before I noticed it because my unit is in the garage. The interaction I had with the contractor American Home Shield sent out went very well. He was a nice guy. The unit has been excellent since the repair.

It was no trouble. All I had to do was to make the call to AHS. I called rather than go online because it was less hassle.

When I submitted a claim for my dishwasher, the AHS rep I spoke with was very helpful. He set it up and the gentleman was here within the day. The gentleman that they sent out was very pleasant, knowledgeable and helpful. He replaced the heater. He took care of the problem and it's been working fine ever since.

AHS Customer service was very pleasant and the provider called within an hour to schedule the appointment.

Our garage door opener broke almost two weeks ago and this is the first call that we've had from Home Shield concerning it. I've submitted a claim online and have been calling them four times last week. They say they don't have anybody in this area, and we haven't heard back from them since. It sucks. How big of an area do they have to go to search for somebody to come fix a garage door? I've also submitted a claim for my furnace and air conditioner. They were very good in getting those taken care of.

I've always had really good people come and my experience with the company as a whole has always been really good. It's easy to report things.

Have been calling since May 9, 2015 about my air condition unit. Their lousy contractors have been out 4 times and continue to lie and tell me they are coming. I guess they don't know the Internet can ruin them. I will continue to warn people. They have definitely lost a customer.

AHS home warranty came with the purchase of our house and we renewed it after it expired because we were so happy with it. Submitting claims to AHS has been good except when we had an emergency type situation. We had a busted pipe and it happened on a Friday, and they couldn't get anybody there until Monday or Tuesday. Meanwhile I had water running through my kitchen, and that would be $25,000 worth of damage. So I had to get somebody out quick. I have a homeowner insurance with another company so we ended up having to go to them and it only cost us a thousand bucks. But it was only the whole emergency situation that I couldn't use AHS so we had to go a different route.

The AC Fan outside was not running at all, there was no ice build up due on evaporator coil and there was no water on the floor near furnace due to condensation. I called AHS and they gave contract to Alpine Heating and Cooling for repair. The technician told us that we would need to add "Refrigerant" to the AC. The AC which we have is brand new. It was installed less than 1 yr ago in 2014. The technician said that the cost of Refrigerant is $75 per lb and AHS will pay $10 per lb and the rest $65 per lb I will have to pay out from my pocket + Trade Service Fee of $100. The total came out to 8 lb of Refrigerant: $520 + $100= $620.

We just purchased a new home 9 months ago and the seller included an AHS warranty. It is July in Augusta and our air conditioner unit quit working. It was 100 degrees in the house. When I contacted AHS for service, they assigned a contractor from Atlanta which is approximately 150 miles from Augusta. I called customer service at AHS and asked for a contractor who was closer. I was told they were the closest.

My most recent claim was for a water heater because it didn't produce hot water. American Home Shield came out, analyzed the heater, then two or three days later they came back and started the part and I've had hot water since.

I have been having air conditioner issues since last year. They have sent Royal Air out several times and my unit is still not operating properly. They refuse to replace it but continue to send companies out who keep charging me for freon. Honor the warranties you sell!

I called American Home Shield since my washer was catching fire and it scared me. Everybody in the claims department was very helpful. It took a little while to get to a representative, but when they did, it was good. The contractor they sent to my home the last time was the best we’ve ever had. He was very thorough in what he did. I ended up replacing the washer since it would cost more to have it fixed than it would be to replace it and paid extra to get an upgrade. I’ve been very pleased. I’d recommend them.

I didn't think there was a good home warranty company out there until I got AHS. I've had nothing but good experiences with them. They've been excellent about getting their contractors out. I've only had one contractor that I thought was overpriced so I didn't use them. But other than that, everyone they've sent out were very knowledgeable, prompt and were able to fix the problems quickly. I certainly don't have any complaints about anything and I've actually recommended them to other people.

I've had AHS now for a couple of years and every single time the reps have been very professional and very helpful. The contractors have been very good, too. One of the first times I used AHS's service was when I had an issue with my air conditioner. At first, I had a leak in my ceiling and I didn't know if it was plumbing or air conditioning, so I called it in. I told them that I had looked above the area where there was a leak and I found out that there is a bathroom. I checked the bathroom and the water, and there was nothing showing that leak. So they sent a plumber. The plumber came out and said it wasn't his problem and that it was the AC. The AC guy came out and said it wasn't his problem, it's the plumber's. So it went back and forth for quite a while with that but eventually they did get it fixed. But they've all been very good. In fact, I have recommended AHS to friends.

My furnace fan started making a lot of noise so I called to file a claim with American Home Shield. They were friendly and I heard from somebody within a day or so. They then came out and fixed it. The contractors have been out here a couple of times before, and after they fixed the air conditioner, it is working like a charm. I’d definitely recommend them.

We've got the house rented out and I had been notified by the renters that the oven had quit. I got on the computer and sent a notice off to AHS that I needed service on the stove. I'm impressed with how quick they were able to get in touch with repair people in the area, and the quick service that we got from the repair people. It was fast and extremely good service.

I have American Home Shield as my home warranty plan and I haven’t had any problems with them. I haven't actually filed a claim to them yet but I would recommend them.

The customer service are very friendly, helpful and accommodating. But every so often, I'll get a technician where the person didn't know how to handle my appliance issue. There was one situation where they ended up having to send a different technician, then a different technician, then a different technician. That was kind of frustrating. But overall, it's been very good since we stuck with American Home Shield for the past 7 years plus.

Whenever we open the door of our dryer, the barrel would still be spinning which was very unsafe. It wasn't warming very well nor drying the clothes so I filed a claim with American Home Shield. The process was very easy and someone came within the week to take care of it. The contractor was a professional and pleasant young man and he gave up-to-date information regarding what he did so we thoroughly appreciated that. I would definitely recommend them.

I have another home and still have AHS as my extra insurance.

Everything was satisfactory with American Home Shield. I would recommend them.

We had a leak in our hot water heater during the Memorial Day weekend so I called to submit a claim. I've never had success in submitting online. I've tried around four times online and it just doesn't work out. I put in my number and it’s like, “Oh we don’t recognize you.” But the contractors that they've sent out were wonderful, nice and courteous. Craig did a great job so I've got no complaints at all.

I usually do my filing of claims online with AHS and it's easy to do. I've had positive experiences with them - a couple of times for my air conditioning and twice for other appliances.

I've had no problems with American Home Shield so I would recommend them to a friend.

One morning I lost all hot water for my house. I wasn't worried as I had the American Home Shield Warranty. I requested service through the website and the assigned plumber promptly contacted me. He came out to my house and after inspection, told me that the water heater had to be replaced because it was leaking. He then contacted AHS to get authorization for the replacement. After a long time on the phone, he said the AHS agent needed to talk to me. I was informed that my share of the cost would be $785.00, on top of the $75 for the service call. What? I thought I had coverage. I was informed that the extra cost was for items not covered such as bringing the installation up to code. My house is an older house, maybe 30 years old, but it was built to code at the time.

Throughout my seven wonderful years with American Home Shield, I've never had any problem with them. I moved up here from California, and ended up in a house that had a lot of issues, not realizing it's because we had a bad inspector but they pick the best local people to send out. They send out the same plumber here and he's done wonders with my house. I usually talk to somebody within a minute or two whenever I call them. They're wonderful. I even signed up for it for my mother for one year, but she didn't want to pay for it because she's had issues with plumbing. I've never had such good luck getting things fixed in my life.

I recently submitted a claim for my refrigerator and AHS was awesome, but the GE technician was an idiot. My fridge is a built-in subzero style that he sees twice in a year and he didn’t read the service notices that came out about it. It took him four tries to figure out what was wrong, and finally on the fifth try, he got the right parts to fix it. But since he got the right part, the refrigerator has been performing perfectly. We were very pleased with AHS so the experience with the technician didn’t deter us from seeking their services. In fact, we purchased another home out of state and once we move in there, we’ll be contracting AHS on that home as well.

Our friends have American Home Shield, were happy with it and recommended it. Submitting a claim is very easy if you do it online but if you do it over the phone, you're on hold forever. The claims representatives are very nice when you get them on the phone.. Everyone is very nice and friendly to work with, but it took a while to get the right guy out. We had an AC issue that took four trips for the technician to figure out the issue. The first three times that the guy came out, he didn't get it right. They sent another guy out and he got it within 20 minutes. The value for the money so far has been great. It's well paid for itself with just the one issue I had.

We have had an issue for over a year with our upstairs air unit, not working, not cooling. They have replaced several things, but have never looked for a leak. They have serviced us 4 times in the last month, and now within 24 hrs of service adding freon, it's gone again. Not only is this frustrating, but try to contact American Home Shield, and you clearly see, they do not contact you back! Email them, no return contact. Call them, no one can help you, and they do not have numbers for you to talk to anyone!

There was water under the refrigerator and it wasn't cooling properly so we filed a claim with AHS. We were satisfied with everything and since the repair, we have no problems with our refrigerator.

I recently purchased a house. The previous owners placed an old, barely functional refrigerator in the kitchen before the sale. I immediately noticed one problem with the fridge, then another, and another... I've called AHS repeatedly and have had four visits by various service people so far. The refrigerator is now leaking periodically and is ruining my beautiful hardwood floors, which AHS will not cover. The latest repairman agreed that the refrigerator was clearly defective. He couldn't figure out why it was leaking every few days, but said he would try something else to see if it might work on the leak.

It is shocking and sad to realize that the quality of customer is so poor. I called them last week Friday (July 10th) regarding an AC issue. They sent a technician on Monday who came, took a look and left. Then they came back on Wednesday leaving me an invoice saying it will cost $2000 to repair to $5000 to replace the unit. I have the best plan (American shield complete). What's the point of having home warranty if I have to cough up such high amounts out of my own pocket. It is Thursday today and I still haven't heard from AHS regarding how much will they cover. In Houston it is currently 105 degrees. Lastly, reaching AHS on phone is terrible. On average it takes about 20 minutes to get hold of them. They never follow up. Terrible, terrible, terrible experience so far.

We submitted a claim to American Home Shield for our dishwasher. The gentleman that they sent was a very nice-looking man, clean and helpful. He checked the dishwasher, and he discovered what was wrong and explained it thoroughly to us. The wire underneath the dish, a bit at the lower part in the dishwasher, was just barely making contact sometimes, and therefore, that's where all the problem was. So he did fix that and our dishwasher has been working great, and we have no trouble with any of our other appliances. A positive experience. Recommended.

I’m still waiting to hear from the American Home Shield's contractor. I called earlier about my heater. They called and said that I can have somebody of my choice to come and do the repair but then pay them. I don’t have money to pay them that’s why I signed up so I can just pay the $75 and that was it. I also called this week about the electric behind my refrigerator. It’s probably the wiring in the house that they didn’t wire right, and I know nothing about wiring. And again I’ll just wait. I can’t get a response except for the appliance repair. My dishwasher panel went out and I called them and boom, the guy showed up. My dishwasher worked. They stink. If it was an appliance, they get this fixed. But if it’s my heater or the electric wiring which I am covered for, forget it. I’ve given up. If they can’t get somebody to come, then what’s the point of having them?

I'm very pleased with AHS. They're true to their word and prompt when they get someone to call you back and set up an appointment. Everybody who has been coming to my house doing my repairs has been very nice, polite, and was very experienced.

I love American Home Shield and I've been with them for years. Recently, I had a plumber come out. The gentleman who came was right on. He was prepared, very nice and knew exactly what the problem was. He had to run out to Lowe's to pick something up that he had to replace and he went back on time. The quality of their repair was excellent and everything has been perfect since then.

My most recent claim had to do with a failure in my washing machine. And AHS was very prompt in getting here. The agent that I talked to was very polite and very helpful. I was referred to a service repair agency that gave me a very prompt call and an appointment. The contractor that they sent to our home was Sears repair and since it was a Sears machine, he knew exactly where to go. He was very helpful and very pleasant, and the repair was done very effectively. Since the repair, the washer's been working just as well as it can. I have been a user of American Home Shield for some 30 odd years and I am very pleased with the way they do business. I have recommended them to many people and I'm very pleased with the service they provide.

We had a garbage disposal that was bad and it started leaking so I tried to clear it up with the little thing on the bottom but it didn't work. I went online to submit a claim with AHS and it was very easy. The repair guy called and we set up a time that was mutually convenient for both of us. Sometimes service guys are held up but he showed up on time and was done in 45 minutes and it was very good. He had to put a new one because the thing was DOA. I've only had to have one claim but it was very efficient and there were no issues so I'm very happy with it.

American Home Shield is a good company. I've not had any problem with them. Things have even gotten a little better than it was (maybe it’s because of the people that they've got working for them). AHS claims representatives are very personable and helpful. The last time when we were supposed to have a technician come out, evidently something happened on their end and the technician couldn’t come. I called AHS right back and they got me someone else who was very good and reliable. There was one claim that was a little bit of a hassle as we had to go with someone else that wasn't in their network but it worked out okay.

We’ve had to use American Home Shield’s coverage five times, and every time it’s all been taken care of very satisfactorily. There had been times when they did repairs and a couple of times where they had to replace items completely. It’s all been very good. I would recommend them to anybody.

I've been using American Home Shield for many, many years and this is my third home that I've used them. It's a way to ensure protection of our homes. For the most part, my experience when submitting a claim has been very, very easy. I've been satisfied using the automated system. I get a call back within a day or so from the provider, and it has worked out beautifully. The technicians have been great and has never been a problem. The quality of work has also been good.

I had two instances where I had American Home Shield's contractors come. With the refrigerator, the contractors came and said it looks like some buttons are wrong. The next day the problem came back again. I called them, they came back and fixed it. With the air condition, what happened is that it became a regular problem where it doesn't work every summer time. So we will call American Home Shield and they will send over a contractor to come here. The last couple of times that they came, they were not able to fix it, which is twice now, so having it fixed cost me a fortune.

Since we have bought our house we have had a few what would have been disasters but because of American Home Shield and their contractors, we have had no problems. We couldn't be happier. Truly worth every penny!

The AHS customer service took our call very quickly and scheduled the contractor right away. The chosen contractor came to our house in a timely manner and diagnosed the issue right to the point. Parts were ordered and installed as fast as we expected. Quality service provided by both AHS and the chosen contractor Appliance Magic.

I've had no problems with AHS. I recently raised a claim for the A/C and it has been working real good after the repair. AHS has always been very good in calling us before they would get to our home, except if something happen where they would not be able to come. But so far they've always been able to.

I submitted a claim to American Home Shield for them to work on my air conditioner and add some Freon to the unit. They responded in good time. The technician was kind, polite and prompt. He identified himself, showed me his badge from the company, did everything, knocked on the door when he had finished, and checked the thermostat. He was also a good conversationalist and was effective in making the air conditioning unit work fine after repairing it. Everything I’ve experienced with them has been pretty good except one bad experience a number of years back so overall I’d definitely recommend them.

Our experience so far with American Home Shield has been fine. We had a problem with something that was damaged/fell apart. They gave us someone to call, and we did. It was taken care of and the people who did it were very good. We were glad we had them!

We have been associated with AHS for several years and have found them to be very reliable. When there is a problem with a covered item, we notified them and they began a campaign to resolve our problem. It has always been handled within a reasonable amount of time and has always been resolved. I would recommend AHS to family and friends, if the opportunity presented itself. Thank you AHS for your assistance in our time of need.

Our refrigerator broke on July 14. I called on July 15 to request service. When I called the technicians to schedule a repair, I was told the EARLIEST POSSIBLE date was Aug. 18. That's more than four weeks out. I have three children and cannot be without a refrigerator until Aug. 18. Save your money on this one. I'm going to have to pay for a new fridge out of my own pocket ALONG WITH the money I paid for the warranty. This kind of wait time on something as necessary as a refrigerator is completely unacceptable.

I do NOT recommend AHS. They have gave us the runaround, and will NOT abide by the contract. My husband and I have paid them over a year and never called them until now to help fix our sewage pipe that is leaking in our basement, and I have two kids and my husband who is a disable veteran breathing sewage for the past several weeks because that want to say it's not covered when in the contract it clearly states they will cover up to $1,000 and they won't pay anything. So now I'm coming out and letting everyone know DO NOT get AHS, they just take your money and won't abide by the contract, and won't pay anything. You will just have a mess on your hands and them just taking your money. I now am in action to get a lawyer.

I am thoroughly impressed with the quick response to my repair order. The repair technician came out to make the repair to my GE refrigerator at a time that was convenient for me. The repair was made completely and time efficient and I have not had any problems with it since!! Also the repair technician was personable and very nice... always a plus.

GE built in oven was replaced (my cost: $100.00 - my service fee). This oven sells for $1100.00 at one of the Big Box hardware stores in my area.

I have been a customer of AHS for approximately 4 years. The service has always been excellent. I have not had any problems with claims or service contractors. AHS and its service providers stand behind their work. The customer service personnel are very courteous and knowledgeable.

I had two things to be done: a bathroom with the tub and wiring for a socket. I spoke with a representative the first time I submitted a claim and with the electrician, I had it on the phone through the prompts. The contractors that came out were wonderful, especially the electrician. I love that guy for he was very professional. He came in, got right to work, and didn't ask for money till the end. I've never seen anybody like him. Everything was beautiful and great.

I submitted a claim online for my microwave. American Home Shield replaced the whole unit because the part they had to repair was too expensive. I had a new microwave in a matter of a week and a half. Everything was great.

Our water heater stopped working so we called American Home Shield. They sent a contractor who took care of everything. They were really nice and provided great quality of work. I’d definitely recommend them.

I chose AHS for the type of coverage they were giving. The claims representatives were helpful but I had one contractor for a claim who was horrendous. When I had to call back for another claim months later, I requested somebody else and they accommodated me.

I submitted my claim over the phone and sales representative was very good. She helped me out because I didn't know what to do next and how to describe what's going on. After the description, she told me that they'd be making an appointment. I enjoy and like their professionalism. When I called, I didn't have to wait and the person helped me. They also called me and let me know what company would be coming. The first person that American Home Shield sent to our home came in to check and he knew it was a blockage somewhere, but the next two days a manager and a young man came in. It took them a while and they tracked down what was going on. They did their job and cleaned up and left. They did an excellent job. I got my water back.

Our most recent claim with American Home Shield was with a swimming pool -- the filter motor went out. The contractor who came over was really friendly and very nice. He got the pool fixed up and taken care of. The filter motor has been working as normal since they replaced it. I did have an issue with an external icemaker that AHS didn't cover but since it's part of the contract I can't fault them on that and from what I understand they're coming up to have something that's going to cover some of the things that I have that aren't covered.

My recent claim with AHS was excellent, though I already had four different people come out since May 22nd when the problem started. They finally got somebody that knew what they were doing, and knew how to work on the model of my refrigerator. He came out, spent about 15 minutes, had it fixed and going. Very knowledgeable and he knew exactly what he had to do when he walked in. So far, it's working fine. I've been checking on it.

Customer for 10 years. AHS is impossible to deal with-hours long waits on the phone, not enough vendors to service my area, cannot keep their accounting straight, double-billed me for contract renewal, total frustration and exercise in futility. When they make a mistake, it can take 9 months for them to get it corrected. Last week I cancelled my contract, and today I got an email telling me I was past due. Played the waiting game on the phone only to be told I needed to talk to a 3rd department, etc. Now sending registered letter, but have little hope they can get their records straight. Very poorly run company, and guess what? Best I can tell, they don't care. I could write a book on this and I have documented every screw up.

I've used AHS twice now, and they've been great both times. It was very easy filing a claim and requesting some services from them. I haven't had any problems or issues. They have the technicians come out and fix it and go away. Both contractors were good and our stuff hasn't been broken since they fixed it. I've already recommended AHS to some friends.

My most recent claim was about my air conditioning and it took longer than it should have. The process could be streamlined because you put it into American Home Shield, then they say the contractor has so many days to get in contact with me. This last contractor was terrible and I don't feel anybody in American Home Shield really went to work on my behalf so I am frustrated about that. When you call their reps, they generally answer your questions and show you how the process works but as far as making your claim a priority, I don't get that feeling.

My AC stopped running on 7/11 evening. I opened a so called "emergency service request" which I later found out that the AC contractor will contact me within 24 hrs. 24 hr passed by I received NO words from the AC guy. I called AHS twice and wait to 30 minutes each time. I was told by the agency that the AC guy do not work on the weekend. AHS will not do anything to accommodate the situation. The agency does NOT seem to care how hot the weather in TX is and how severe it is to deal with without the AC. They don't want to do anything nor care about your situation.

Our AC unit was not working so I submitted a claim to AHS over the phone. Somebody came out here within 24 hours. The service was excellent, quick and easy and the people that came out were very courteous. They did a fabulous job and were very knowledgeable. They took care of the AC issue and they were gone. We had a plumber come by a year ago but this was our first major interaction with AHS and it was fantastic.

Talked to numerous CS Representatives and none are helpful. They are rude and don't help! Long hold times, more than 40 mins!

Service is great and would tell my friends and family to buy this.

American Home Shield is excellent as far as taking my notes down and getting somebody out here to do the actual work. My problem is with the contractor that came out to deal with the plumbing. I had service done on some plumbing and I just started looking at the product once it started breaking up. They came in and replaced the water faucet in the kitchen area with the sprayer.

We have been waiting on repair of our air conditioner since the 22nd of June. The company originally assigned could not find the problem in two visits. After the 2nd visit the unit caught fire in the attic. AHS requested another service provider to diagnose the problem since the first company could not find it. The unit actually has two problems - it took 2 supervisors offering no help and 7 hours on the phone in 4 phone calls after 10 days of no air to get it reassigned. The burned up part of the unit was replaced but only fixed part of the problem. The original problem, which caused the unit in the attic to burn up, is with the compressor. It has been diagnosed by the 2nd company, however, we are on day 8 of waiting for the parts to arrive.

When I purchased my home ten years ago - I loved it! Everything was perfect - great neighborhood, perfect size, wonderful yard, excellent location, all the rooms painted, wood floors, etc. BUT the appliances and heat/air systems were all old (heat/AC was 25 years). All working fine but I thought "for how long?" So when the opportunity arose to cover my bases I took advantage and signed up and have not regretted that decision. I have used them twice now and they have. So very pleased with the prompt professional service! I continue to renew my contract each year.

We submitted claim to AHS for our sink and toilet. The person that did the repair was nice and did a good job. No complaints about that but I'm not really happy because now our toilet is running again and when I called them back this week the lady said, "Well, it's more than 50 days so you have to submit another claim." That's ridiculous. I'm not going to do that. Nonetheless I don't consider that necessarily poor quality work. These things happen and I know that we bear responsibility because my wife didn't immediately call in.

I've had several problems with different items in my condo. No worries, Home shield was there to make all those worries go away.

Very disappointed! Technician to repair stove came 12 days after report date. Could not repair on the spot, had to order parts. Nineteen days after report date, Technician came back, but still can't repair stove. Another part has to be ordered and was told it's going to take another week or so. Also, contacting AHS by phone is impossible. I was on hold for about 40 minutes and then they hanged up. I DO NOT recommend AHS Home Warranty based on my experience.

We've had American Home Shield since 1997. I've had two claims with them and both went really well. Our washer broke twice and I asked for the same person from Angie Appliance to come back. They were great. I would like it if they used the little guy more than the big guy. Because when the little guy comes, work seems to get done better. So I've never had a problem. AHS wanted Sears to come and I said "No, no, no. We'll go with the little guy, thank you." Since the repair everything's working fine.

I have a leak in my garage that looks like it is coming from the water heater. So I contacted AHS. They sent out a plumber on July 10, 2015. He said the leak was not due to the water heater, but something to do with the air conditioner. He said he would inform AHS about this. AHS in turn cancelled the whole repair request. I called out an AC Tech on my own. He came on July 13, 2015. He said it is definitely not the air conditioning, but the water heater. Today, July 14, 2015, I have been on hold with AHS for 20 minutes so far. It will probably be another 40 minutes.

The most recent claims I had with AHS were for plumbing, AC, and electrical issues. With the electrical, they sent a guy whom I worked with before. He had to cut a hole through my house and they have to send over sheetrock guys. With my plumbing claim, the vendors came out great. I paid the guy, but for some reason, they never updated with American Home Shield. So AHS said that I owe them $75. I have to call both the vendor and AHS about 4 times for them to finally resolve it. I had a good experience with ACS, the vendor they sent for my AC claim. At first AHS didn't assign me to them but to another company called Air-Trend, and I tried to contact them 4 times, but they never replied. So with frustration, I called AHS and asked for ACS.

AHS sent an electrician to come in and fix some fluorescent lights for us. He was very helpful and professional and thoroughly explained everything that he was doing. It was a very easy and fast process.

My overall experience with American Home Shield is very good. They take care as needed. They provide very good service.

I've had AHS for quite a while and I liked it better before. Their copays are quite hefty, $75. It's fine but I preferred them a few years ago. They kept calling me and saying we have to do automatic withdrawals. I'm not enforced but I have been making payments for years to American Home Shield, on my own, and so there was confusion there. And so, I finally just disregarded their emails and phone calls. I just keep paying them each month. But I finally did sign up for auto-draft because they wanted it that way. Their amounts are reasonable; it's just gone from $47 to $48.

I walked outside and noticed there was a wet puddle right underneath my shoes. I made a claim with American Home Shield. I tried to do it online but for some reason it wasn’t noticing my address, so then I called. My experience with the representative was more than acceptable. The contractors did a quick assessment and discovered that they're going to have to replace it. They were very polite and prompt. It happened on a Thursday, they showed up on Friday and were not able to do anything until Monday.

Does anyone have stainless steel appliances in their kitchen anymore? If you are covered by an American Home Shield warranty, be prepared to come up with several hundred dollars to get a stainless steel appliance if you have a covered failure. AHS will offer you a black or white version of your failed appliance. They'll tell you it's in your contract. Yes, it is - they don't guarantee for color. What do you think about AHS and their policy? If you have a stainless steel kitchen, like many of AHS's clients do, do you think that is the policy they should have? It's stainless steel. It's not purple. It's current and popular.

American Home Shield has actually been out quite a bit the last couple of years. I’m used to them by now since I’ve got an older home and they were the ones who took care of the old plumbing. Recently, the sink wouldn’t drain so I submitted a claim to them. They contacted me, sent somebody out, and within a few minutes, he had it cleared up in a very timely manner. I’ve already recommended them to several family members who have also signed up for their services.

My most recent claim with American Home Shield was for my air conditioner. I did it over the phone and it was taken care of promptly. The man was great. I’ve had no problems with American Home Shield.

This issue has been resolved. After my wife called and spoke to AHS, they waived the charge. I'm happy now, but I wish I didn't have to come to this to get it done. We are keeping the policy. Thank you.

AHS is working on some leak in my toilet area and problems with my washing machine and dryer. I’ve been with them for many years and had several different houses and we've never had issues with their contractors. They’ve all shown up on time, been very professional and courteous. In fact, they’re working at my house this moment. The only issue I’ve ever had with AHS is when they had their old web page. It was a mess to get in on the website so I call in and talk to a person. That seems to be done away with the new website and it seems like I can get online most of the time now.

I have carried a policy with AHS since 2007. Every year the rates go up and the service fees go up. Additionally, my most recent experience is with a refrigerator that stopped cooling. It happened on a Saturday, AHS did not schedule a service call until Monday and I had to wait until Tuesday for the Service Tech. He called on Wednesday and stated he had the parts but since my fridge was unplugged and not cooling he wouldn't come. He would come on Friday, he said. Thursday, I called to verify the Friday Appointment. He became belligerent and stated he couldn't come on Friday, but would come on Monday. Wouldn't give me a time. I asked AHS for a manager to call me on Tuesday and again on Thursday.

I submitted a request online and called to confirm that they received it. My A.C was not working. I submitted this request on July 2nd. They had no servicemen to assign the repair to. Well OK, I waited over the July 4th weekend. It got assigned to REO Mechanical out of Sacramento, They have never called to schedule. I have emailed AHS customer service 4 times and have yet to receive a callback. I have tried calling and constantly got the on hold recordings, made the mistake of calling the status department after 7:00 too, they go home at that time. I am currently waiting on hold, has been about 40 minutes now. I am a Real Estate Agent, this is my OWN home that I want service for. Our office uses this company all the time. Thinking about this - Yeah!! They just came on the line. So, REO Mechanical got this request on 7/6/15.

AHS has unacceptably long phone queue wait times. Additionally, AHS does not ensure covered appliances are repaired within AHS service contract time-frames. I purchased my AHS "shield complete" service contract in May 2015 when I purchased my house. On Thursday July 9, 2015, I called AHS's area code 800 repair service number to request service for my Frigidaire refrigerator. After waiting in the AHS telephone queue for 20 minutes, with no idea how much longer I would have to wait to speak to an agent, I decided to submit the service request via the AHS website. Several minutes later (at 10:06 AM) I received an email reply advising SEARS had been assigned as the AHS service contractor for my refrigerator repair and to expect a call from SEARS within 24 hours.

I recently had a plumbing issue and it needed to be seen to so I made a claim to AHS over the phone. The representative was reasonable but wasn't friendly. They have some good vendors but they also have others that are not reputable who look for a way to disallow claims. But I just renewed with them and I have actually been with them for a lot of years.

Home Shield has always been very pleasant and help me in all ways to get my items repaired in timely matter. I will always keep them. I am very happy with the company.

I had a leak in my upstairs bathroom. The first people that AHS sent out didn’t check it and they said it was coming from one of my faucets but it was coming from the wall, from one of the pipes so it kept leaking. They didn’t do what they were supposed to do. They gave me estimate on something else, when it was something totally different. They cut a hole in it and I had to call AHS. They send another company out. Other than that, everything’s been good with them.

I used the AHS website file a work order. I was emailed a company who was going to fix it. I did not receive a call that day from AHS's chosen vendor even though my order was placed within the business day. The next day I received no call from the vendor so I called him. He asked if I was going to be home in the next hour and I said I was. Two hours later and no one has come so I call but no one answers.

AHS is very satisfactory. I haven't had have any problems. I've pretty much been using them primarily for a bunch of air conditioning problems and it's been a quick turnaround on having somebody out here from when I first filed a claim. So I'm very happy.

To begin with the hold time to place a service request with AHS is a MINIMUM of 40 minutes - today I have already exceeded 60 minutes and still no agent. Secondly, if you're wondering why I didn't place my request online it's because - despite the hold message stating it can be done - it CANNOT be done. So I am forced to call and wait on hold. Thirdly, the plumbers they send have, over the course of 11 months, failed to fix a simple toilet leak. They fixed one in fall 2014 and created a new one. Then when I followed up they insisted it was my shower panel - it was not.

I submitted my claim over the phone and it was excellent. The claim was for a pipe that a plumber had repaired, which cracked. AHS had it replaced very quickly. This was the contractor's second visit and he was great and professional. I have nothing negative to say about him. I tell people about American Home Shield. It's an excellent warranty.

I love American Home Shield. I've actually been with them for so many years. They're good at giving information about what is covered but you have to take the time to read it. I don't know what more they could do to help people understand. There's a big difference between a mechanical failure versus something that is poorly installed. Unfortunately, people don't really know those situations to have somebody come look at them. I know a lot of people get mad because they call AHS and they pay the service fee, but the people AHS send can't really fix it because it's not a warranty item. Unfortunately, that's just a part of having a home warranty - you take that risk. If something is not covered, you still got to pay the fee. I don't know if that helps or not but I'm not complaining at all. Every homeowner in America needs to have American Home Shield.

I had a leaking faucet outside and a leaking bathtub faucet. I needed to get the leaks fixed, so I submitted a claim to American Home Shield online. They sent out an email to confirm everything and then the actual company that was coming to our house called up to make the appointment. A couple of hours before coming to our house, they also made another call. The plumber stopped the leak outside and then took the faucets apart on the bathtub. He told me that we would have to order the parts. When he put it all back together, it wasn't leaking anymore. He also said that if they start leaking again, I just have to call him back and he will come and do it free of charge - he was nice. I have had some stuff done with my pool too and they were great. I have had really good luck with AHS so I would recommend them.

I had a problem with my ice maker in May. AHS sent out a service company and did a great job. They replaced what they needed to replace but I think they overlooked one part. So I called them back. Unfortunately, the warranty from the service company is only two months, and it was a little over two months. So they sent another service company, which I think is a good company but they have yet to repair my ice maker. So I'm not sure what's going on, if they need proper authorization.

I needed a new water heater so I called in a claim with American Home Shield and they replaced my heater. I had a good experience.

I had a problem with the garbage disposal about a month ago and submitting a claim for it has been easy. The contractor was a great guy and the garbage disposal has worked fabulously after the repair.

It was a pretty good experience submitting a claim for with AHS. I've had them for years and I always submit claims through phone but this time, I decided to try online to file a claim for my AC. In a couple of hours, I get an email of who is supposed to service, and they called the next day. The contractor came in and checked everything - they even checked the unit that was in the attic. They did what they had to do and explained to me what was wrong. I haven't had any problems with the unit anymore. They also told me to go ahead and call American Home Shield if I had any more problems, and they'd be right back. I have no problems with them.

I didn't know anything about home warranties and one of my friends was talking about the fact that he had American Home Shield so I looked into it and signed up for it. Submitting a claim has been very easy and simple to handle. I made a couple of requests, one over the phone and then after that I did one online. The claims reps I've spoken with are polite, easy to work with and very prompt. One of the technicians they sent was a nice older gentleman that was super prompt and showed up when he said he was gonna show up and got things handled and we've had really good experience.

I have nothing but the best to say about the installation of the dishwasher. The last one with the toilet was A-rated as well. I couldn't ask for more professionalism out of the gentleman AHS sent.

Sometimes things don't necessarily always get repaired immediately because parts need to get ordered, but they've been responsive and the quality of work has been good. The technicians have always been very courteous, prompt and very helpful. It's been an enjoyable experience and we plan to continue using them.

I filed a minor claim for the toilet that was running on by itself. It was okay but all my issues weren't addressed because I had a jetted bathtub that wasn’t working. And when I was told that could not be fixed because they didn’t have access, they said they would have to cut a hole in the wall behind the tub in order to get at it. So I still don’t have a functioning tub. I also filed a claim for my electric water heater. It needed a new hose because it was dripping and they fixed that. There was also a time I called for the special filter of my air conditioning because of allergies, but they said it wasn't covered so I was disappointed. However what I like about AHS is that they were nice and clean and I am happy with them.

My tenant told me the water heater was leaking. I immediately put in a service request and gave them her phone number. They got in touch with her and checked it out before noon, and replaced the heater the same day. I was very impressed.

They've been pretty good about working around my schedule so that I can make sure that someone was there when they were there.

I keep coming home to hot air blowing out of my air conditioning system and I've been getting claims on this for years and it's frustrating. But submitting a claim with AHS has been easy, they're great. The contractors are doing a wonderful job. It's just that, it's a very old ac system and it needs to be replaced. And it's performance after repair has been on and off.

My air conditioner had lost coolant and I had noticed a couple days before that it makes a funny noise when it gets low on coolant. Once that happens and it starts freezing up, I turn it off and once it thaws out, it might run for another eight hours and then do it again. I had no problem submitting a claim at all with AHS. After I submitted it, within four to six hours, the technician called me and scheduled the appointment within two days. Technician came, filled it, and cured the problem. It seems like every couple of years, I have to do this and they put a stop leak in it. It still doesn't completely solve the problem but it's working fine for now.

It was my first time submitting a claim with them and it was a good and extremely easy experience. I put in an internet call for repair and a young lady got back to me right away. The first company that she had taken me to said that he couldn’t get to me for a week. She said, “Oh well, hold on. Let me find another one that’ll be able to get to you tomorrow.” And she did. The contractors were great and were very professional. They showed up when they were supposed to and spent all the time that was necessary to fix the problem. Everything’s worked perfectly since then. I’ve been with American Home Shield for quite a while now on numerous houses. I’ve renewed a new policy on another house that I had. And I’ve recently just sold that house so I’ll be transferring that onto the new owners.

Our central air has been on & off working since late May/early June. Each time it seems to be on the weekend & under AHS no call to the contractor until Monday. The last outage before this current one was on 7/3/15 so that required us to wait until 7/6/15 for them to come out, which happened to be on my husband's off day. They came out on 7/7/15 which happened to be during my work from home day to "fix" the issue. But it's now 7/12/15, 2:30 am & it's 80 degrees in the house. When the thermostat is set to 75 degrees, nothing but hot air blowing!!! Of course the contractor won't be called until Monday & another day of no air conditioning. And either my husband or myself is going to need to take off work to get this issue resolved. I am beyond frustrated!! We have a young child & this just simply isn't acceptable!!

The most recent claim I've had with American Home Shield was an electrical issue. I submitted it online and got an immediate notification that they had assigned it to a company via email. A couple of hours later, I got a call from the company. They set up an appointment and it was about three days so I had to wait for them. The guy got there and within 45 minutes to an hour had found the problem and fixed it. The performance has been perfect since the repair. No problems.

The last claim we had with AHS has been difficult. I first had them out May 28, and they fixed it. Recently the air conditioning unit wasn't cooling. So I tried to call again, but the hold was so long that I finally went online and requested service. They sent a company but it wasn't the same company that was here before. So the technician couldn't fix it. He said that I had to call the first company back. Monday came and I hadn't heard from the other company, so I called and they put it in through again. From Thursday morning through Wednesday afternoon I don't have an air conditioner. It's not been good this time.

My most recent claim with American Home Shield was when I was having a problem with my dishwasher. I submitted the claim online and it went very smoothly. The contractor that they sent did a great job. They have been sent out here by AHS before and they always do a great job. Since the repair, there has been no problem with my dishwasher. My entire experience with them has been great.

My overall experience with American Home Shield has been good. They have nothing to improve on. I would definitely recommend them.

American Home Shield sent one guy here in May to put a belt on my washing machine. Last week, I put some water in. I was going to wash something and... I just ran and screamed with bad things. Finally they came out yesterday and told me that it was going to cost $389 to fix it, but they didn't know if they wanted to do that or buy a new one. So I called them and said, "Look, I'll buy a washer if you'll give me the credit of the repairs," and they said they would. So I went out, bought one, and waiting on their refund.

My experience with American Home Shield was excellent, it couldn't be better. The contractor have taken care of us and it has been an excellent service. Also, it's easy to submit claims. With my current issue, I'm still waiting for the dryer company to call me back so we can get our dryer fixed. I'd recommend AHS to a friend. In fact, I do all the time.

trouble. The contractor was nice. They came out and looked at it and they had to order a part so that was like a day. It took a day for the part to come in but then they came right on and did it the same day they got the part in and repaired it. Everything is fine. My faucet is working good.

We submitted a claim to AHS because our stove has quit working and we were using it. Somehow the cord worked itself out and wasn't making a good enough contact. It was something simple so it wasn't a big fix, but the contractor came out and we had a very good interaction.

I have no complaints with AHS and I’d definitely recommend them.

We have a washer that was leaking and our dryer wasn't heating up. Submitting a claim with AHS was great and I did not have any problem. The Sears repairman came out and fixed it in less than an hour. He answered all our questions and told us stuff that we didn't know. He was good. It's been working after the repair. We haven't had any problem and my wife probably washes about three times a week.

AHS is a really good company. I haven't had any problems. They came out to fix my air conditioner and got it all straightened out. They did a really good job. I can't complain about them at all because I'm really happy.

I had an excellent experience with American Home Shield. My air conditioning issue has been resolved in a timely manner. I would definitely recommend them.

We had problems with our bathtub plumbing in which it developed a leak. Submitted a claim to American Home Shield and it was a terrific and easy thing to do. A plumber came out, fixed everything very quickly. Since then, everything they repaired has been working fine. I’m extremely happy with the company and I’d recommend them to anybody.

We have been a paying customer of American Home Shield Warranty Service Company for probably over Ten Years. During this period of time, we have had a few service requests and almost every time, there was an issue in getting prompt service reply. Now, the latest one is really the worst violation of their contract. Before I go further, to get someone on the phone every time I have called, I spend no less than 2 hours traversing their system and being placed on hold.

Garage door opener - Very satisfied... great service. Done very quickly.

I have a problem with the thermostat that monitors my heat. I put it on 70 and it registers 79 even after it cools down. I already filed a claim to American Home Shield and their contractor will come out this Thursday. The last time they came in here I was very pleased. I paid to switch from heat to air and I had been using another company but American Home Shield doesn't use them any more. The company that came in was new and I had no problems with them.

Most recent claim was for my HVAC unit when my AC had just stopped working. I did everything online, it was very convenient. AHS sent me the contact information as far as phone number and the name of the business. My issue is that they did not call as AHS said they would. And every time I called, the phone would ring and ring and ring, and I would never get the chance to leave a voicemail or anything. Through that process I could not submit another claim because I was already assigned to a contractor. Then I called AHS to speak to their customer support. I had their customer support actually give the contractor a call and they weren't able to get a hold of him.

I just wanted to warn people about this company. Do not use them. I had a water heater break down. American Home Shield had someone come take a look and they said that it wasn't covered because it was not maintained and was all rusted out. Ok, fine. I totally understand. I did have to pay the $100 service fee. Ok, fine. I understand that too.

American Home Shield’s reps were very professional and polite. The contractors they sent to my home have been professional too, and very helpful. They always take care of the problem, and performance has been excellent. I’ve never had a concern at all. In fact, I’ve recommended AHS to several people.

My air conditioner wasn’t cooling properly. It had been hot the whole week, so we called American Home Shield and they came out and responded to my call quickly. The contractor was very straightforward and helpful. My unit has been doing fine now thanks to them.

American Home Shield sent a contractor to fix our garage door in a rental unit that we have and it was superb. The door is now fixed with no issues. Also, it was extremely easy filing the claim. I would definitely recommend them.

Our recent claim with AHS was for a broken garbage disposal. I spoke with their rep and they explained the process. Their contractor contacted us within a day to set up an appointment. They came out and fixed it and the garbage disposal has worked fine after that.

We had a leak underneath our sink and a toilet that kept running. Submitted a claim online with American Home Shield and they called back quickly. They sent somebody here the next day even though it was a holiday weekend and I was surprised that they would come so soon. The guy was friendly, answered my questions pertaining to general plumbing stuff, and was able to fix the issues. There’s no more leaking water so I think it's prevented further issues. American Home Shield is user-friendly, quick, and easy. We are not do-it yourself kind of people, or particularly hands-on so it’s nice that we have their support. We have recommended them to others.

I called AHS with bad AC issue last Thursday and someone came out the following Monday and determined that the blower motor was bad and they could replace it the following day. That didn't happen so I took off work the following day to make sure someone was home and I called and was told the part was coming and never got a call back. In the meantime I've been off work for a week and had to pay for hotels and eat out everyday. I contacted some of my white friends and none of them has had any issues. WOW.

My shower didn't have any hot water, and the guy that AHS sent came had to come a long way but he didn't seem to mind. He was good and I appreciated him. After the repair, however, I've been having a lot of air in the hot water, but I haven't called them to check on it yet. Aside from that, AHS had also replaced my refrigerator and had worked on my well pump. I would definitely recommend them.

This is the second time I called American Home Shield since we started contract. Both times have been completely disappointing. The first time the plumber never came, but they did send the bill. This second time I've been waiting "Appliance Medic" to show up. In a period of three weeks, they have rescheduled 3 times. Never came. I called several times and was only able to leave voicemails. Desperate I called AHS, and the Agent called Alberto ** just told me that that's the way they work and the only solution was to schedule a new appointment. Until when am I going to get the service I paid for $700.00 dollars??? NEVER EVER GET AMERICAN HOME SHIELD!! They are supposed to give service for appliances which are needed in a daily basis. I have not been at work 3 days waiting for these people!!!

We have been very happy with AHS. We have had several major repairs and they have been resolved in a quick and professional manner.

My AC quit working, and so I submitted a claim to American Home Shield. The original people we were assigned with to fix our unit couldn’t get out for a couple of days so I called back AHS and asked if they could get somebody out sooner. Within two hours, a gentleman showed up to fix it. He was very pleasant and explained the whole process to me. He was able to fix my AC with no issues. I’d definitely recommend them.

I have a leak in my master bath so I requested service from AHS. The plumber came to my home to tell me that he cannot access the leak (it is behind a sealed front panel) and left in 5 mins. He said he will call AHS and check what he can do but never heard back from him. After almost 2 months, AHS just billed me $75 for that. Billing department explained me what I should have done at that time but it still a horrible experience. I paid the $75 and still have the leak. I'll never deal with them again. Btw, reaching them on phone is a nightmare indeed.

My first and only call so far was with the issue of centralized cooling system. Overall I was satisfied with the work. My only concern was that it took longer than expected. I don't remember the exact delay, but I think it took 4-5 days for the work to get done. In AZ summer, the home was not livable without air conditioning. Other than this, everything went smoothly.

This is a great company! They have replaced/repaired so many things in my old house that I am ashamed to list them all. I've been with AHS for approximately four years and have absolutely no complaints. I'm afraid they don't make any profit off of me but they have come through more times than I can count. After getting screwed by an auto warranty, I was skeptical of any warranty company but AHS is great!

We had pipe leaking in the laundry room. We submitted a claim with AHS and it was no problem. We just called it in and they hooked us up with a servicing agent. And the guy came in, and he looked it over, found out and saw the problem and fixed it. He just rewrapped it. It was easy.

My air conditioner went out and I was assigned Myers Comfort specialists. After having a bad experience before with them I requested someone different. They said I had to stay with them. Same experience with Myers and AHS won't let me change vendors. Myers waited 6 days (AHS policy is 48 hours) before finally putting in authorization for compressor replacement. Each day I requested a different company who AHS has sent out before. All I want is to use a different AHS certified company other than Myers. My air conditioner has been broken for about 2 weeks now.

We filed a claim for our water heater and it was very late at night when we filed. I got automated to someone right away and it was taken care of that night. They told me someone would call. They gave me the name the next day and they came out that afternoon. We thought it might be the bottom element that was wrong with our water heater. Then we talked to the contractor and he checked it, and it turned out that's definitely what it was. He had to drain the water down a little bit and replaced the bottom element. He was very good. We got information from him because we were satisfied with his service. Since the repair, the performance of that water heater has been great. We haven't had any more problems.

AHS came out to fix my pool filter. The contractor was from out of state and he was very nice. He called me on the phone, asked me some questions, came to the house, solved the problem, got the materials, and then came back and repaired it. The filter has been alright since then. I'll be renewing my contract with them and use them again.

We had a problem with our dryer or washing machine and had someone there two different times. Both times, it was resolved quickly, within an hour or two. The rollers were burned out in the dryer so that had to be replaced. It was a malfunction of the part. Submitting the claim with AHS was an easy process. We called and made an appointment. Someone came out the next day, so it was quick. My wife interacted with the contractor who came to our home - they're very prompt and cordial. It was the same guy who came both times, so he knew what was going on. It's been fine since the repair. He's resolved the issue so we don't have any more problems.

I filed a claim with AHS for our refrigerator Saturday or Sunday and they were out Monday so they came very quickly. When I called AHS, I noticed after I put in my claim that it was leaking down into our garage, so I called to see if they could come any earlier. He told me how to turn off the water so that it wouldn't leak and I thought that was very helpful. I wasn't here when their contractor came but he got here when he said he was going to and got it done.

Air conditioner went out. Called June 26th, opened up a service call. Never heard anything back. Logged in online saw contractor name that was assigned but notation said the were unable to contact us - not true. Checked phone log, definitely did not receive a call! Called AHS on July 1st, on hold for 20+ minutes. Told contractor would contact us on Monday July 6th due to Holiday. Needless to say, no call from contractor. Called back on July 7th. Waited + minutes, put on hold and told contractor would be out the following day (today) between 4pm- 8pm, would call 1 hour before -- at 7:25pm on July 7th call AHS. On hold 25 minutes. I am told they cannot do anything for me as I still have a 10 minute window!!! "Are you kidding me?" Ask to talk to a supervisor and am told I am speaking to an escalation specialist and a supervisor is not available? How unprofessional. Considering the BBB.

The people American Home Shield contracted to come out to my house have done quality work. I'm getting good service. It was a very good experience and would recommend them.

After noticing water pressure fluctuations in our home we contacted our local water company. They diagnosed that our water regulator was not functioning. I then attempted to contact American Home Shield with whom we have a contract for our home warranty. After waiting for 35 minutes on hold without ever reaching a human being I hung up. I then attempted to use their online chat program and learned that their chat personnel are unable answer basic questions. I then used their web form and picked the word "leak" which didn't correspond to our situation but at least involved water issues. A plumber arrived today and said we needed a new water regulator. He called us after he contacted AHS and said that AHS would pay for the regulator, but not the cost of connecting the top and bottom water pipe to the new regulator which is an additional $285 on top of the $75 standard fee.