American Home Shield Reviews

Our air conditioning was leaking so we called American Home Shield to get someone sent out to try to fix it. When we called in for our claim, it was a very long wait followed by a brief time of answering two to three questions, and then the representative said they were going to send someone out. But the people that was in charge of scheduling dropped the ball and didn't tell me that someone was being sent out. Luckily I was home when the contractor came out. He was great and fixed everything within 10 minutes and our A/C didn't have any issues again. I don't feel that American Home Shield cares about my business a whole lot, but they get the job done.

I've been using American Home Shield for years. Everybody was always helpful.

My husband was present when the contractors American Home Shield sent out fixed my dishwasher, but I didn't have any issues or concerns, and they took care of my problem smoothly. The only problem I had with them was that there was a situation last June. I have ended my contract because I was upset with the solution. I had an air conditioning problem at that time, and when AHS sent a person, they didn’t resolve the problem and I ended up having to pay somebody else on the side extra even though I was paying for American Home Shield. That was over a year ago, so it was disappointing. Then initiated to contract again with AHS, this time, it was a different problem and it was fixed quickly.

The contractor that was sent came out and tested the unit, had an idea what it takes to fix it, then ordered a part. It took a couple of weeks just to get the part verified and make sure it was okay with the warranty. Finally about 3 weeks in, they tried to fix it but they didn't fix the problem so they went back and tried again. The guy called me and was supposedly at the house last week. I told him I wasn't going to be there but he knows where the problem is and he said he'd take care of it. I never saw him but he might have come while I wasn't here but it's still not fixed. He didn't leave any note or anything that he had been here.

Claims submission with American Home Shield has been extremely easy. I’ve had the policy for several years now and I’ve been very pleased with their technicians. AHS has been very responsive as well - for instance, they’ve replaced my washing machine. I’ve recommended them to several of my friends.

The last service that we've had with the electrician that AHS sent out went fine. Not just with that one, but all the guys that have come here have been great. I usually call them to submit my claim and their reps go above and beyond in providing customer service. In fact, this company is one that still gives the customer the service they deserve. I have nothing but good things to say about AHS and would recommend them to others.

My most recent claim with American HomeShield was about plumbing and they were prompt about it. The gentleman that came in to do the work did a good job. There are no problems at all and so far, the performance of the unit is good since the repair. In general, we have been very pleased with AHS. If there is a difficulty with the problem that was not taken care of, they would usually send someone out. We've been with them since 1997 and continued because of their good service. The experiences have been very positive and I have recommended them out quite a bit.

My refrigerator that American Home Shield serviced will have a compressor installed the second time, and this has happened within a three month period. I’ve lost all my food, so it’s a costly repair for me. The repairman put a rush order trying to get the compressor fixed, but I’m still without a refrigerator. Living on social security, this is hard to deal with and I wonder how many more times this is going to happen to me. I know it’s not American Home Shield’s fault but I don’t understand why we keep fixing the thing and keep losing money. Currently I’m living out of a little cooler trying to keep my insulin cold because I’m a diabetic. I’m frustrated and this isn’t a good experience.

I'm satisfied with American Home Shield. They've always done what they said they're going to do in a timely manner.

I used American Home Shield when my air conditioner went out, and submitting my claim was very easy. I went online and scheduled it there. My problem was very quick to be fixed, and it cost what it said it would cost. I have been very happy with American Home Shield, and I’d recommend them.

We've been with American Home Shield for many years and they've always taken good care of us. All of our stuff is under them, and so far we're satisfied with them. Recently, we called to have some electrical work done and didn't have any trouble with the contractor they sent - he was good. Now, everything is working fine. We also need something done with our washing machine and dryer, but I don't know what AHS would do since they're both getting old. We've had the washing machine since 1993 and it's getting to the point where it's not taking all the water and soap out of the linens. I don't know what to do whether it needs a new component unless somebody comes to look at it.

We contacted AHS and asked for a plumber to come in the house and check on leaks from our restroom. Compared to the the earlier work order I submitted, this one was easy. The plumber showed up right away. The one prior to this, we had some difficulty because we submitted the work order through the website and then after 30 days, we didn't hear anything. Since we had the phone number and name of the plumber, we called three times. Every time, there was no one - it was just voicemail. We couldn't reach them to have a schedule. It wasn't until 30 days later when someone finally called us saying there were some issues with their email system and they didn't get a notice. But it's been resolved. So far, with the exception of that experience, we've received quick response. The technicians who came were professional and got the job done in the amount of time they said they would.

AC repair - Absolutely the worst service out there. Claim to only have one contractor in all of Central Florida, and they are just as bad... 2 and 1/2 weeks for a drip pan and still waiting. No one gives a straight answer, will be switching companies as soon as this gets fixed. Total waste of time and money.

My wife called American Home Shield this morning to schedule an appointment the regarding the plumbing. They said they're gonna have somebody here tomorrow. We'll see what happens then.

I’ve been with American Home Shield for years, and submitting claims was an easy task. Their technicians were good and they do their job. AHS gives you the service you need and they always follow up with you. I never had to complain about the repairs they’ve done, and I couldn’t be happier with the company. I recommend them to a lot of people, since I own a vitamin store and I always tell my customers about them.

The air conditioner went out so we called American Home Shield. I told the representative what my problem was. I also told him that my wife is a heart patient and we're stuck on a weekend with 114 to 116 degree temperatures. The representative got busy on it. The contractor got out here Saturday morning and confirmed that unfortunately, our AC was gone. They juggled their schedules and did the best they could to get it done within a few days which they did, on the next hottest day in Arizona on a Friday afternoon. Working with American Home Shield was what we expected. My wife used to work for American Home Shield as a rep years ago so were very familiar with them. We're both retired real estate brokers and we've been around American Home Shield for years.

American Home shield was very good. I was out of town when I had some stuff done and I told them I have to get it done because I can't live without the air conditioner, and they took care of it. Submitting the claim was okay but it didn't cover the whole thing. I still had to pay. They came and looked at it and they said I need a new motor and it cost me about $250 extra.

I have been recommending American Home Shield to others and my experience with them has been good so far. I only hope that their price doesn't go up because it keeps going up.

Please be accurate and fair with your comments. Remember, you are responsible for what you write. See our Review Guidelines if you have questions. I had AHS for over 10 years when I lived in Texas and the service was always great. So when I moved to Okla I took out the AHS service. Sat 8/15 I called AHS about 7PM because our air conditioner had gone out and we had a person here recently diagnosed with cancer and could not make it through the weekend in a hot house. I explained this to the lady that answered the phone and she said she would schedule someone to come out but it may not be until Mon or Tue.

I submitted a claim for the dishwasher and the stove and I had a pleasant interaction with the technician that American Home Shield sent. I asked him what he was doing, what the problem with the appliances were, and he was more than willing to explain to the best of his ability. Everything is good. I will recommend them.

I recently submitted a claim for the water heater and the process was easy. Their contractor who came to my home was friendly and answered all my questions. However, there's a lot of red tape to go through to get something done sometimes. He brought the water heater out to fix it and they didn't want to fix it just then. Ultimately, we ended up replacing it which was better for us but it took days for them to figure that out.

I submitted a claim with AHS for my air conditioner online. The next day, the contractor came and the speed of the service was great. I wasn't waiting around. That's good service from American Home Shield.

I had one service order I’ve placed with American Home Shield and it went smoothly. Their techs were fast to work. One of them tracked in some mud, but he went back and cleaned it up, which I appreciated. I’ve rarely interacted with them which for me is great, and that it means I’ve had no issues. But it’s been a great experience as far as they were easy to get ahold of when I needed them.

I had a refrigerator, and washing machine problem. In submitting claims to AHS, waiting on the phone is difficult, so I gave up and started working on the computer which is a lot faster. Their technicians have been wonderful, and I'm very happy with AHS. The deductible, however, could always be cheaper but that’s only because I don’t have much money and I don’t have any idea whether it’s reasonable or not.

AHS was very responsive in dealing with whatever issues there are. I called to submit a claim regarding plumbing. Their staff was good and the contractor that was sent out showed on time. I described what the problem was and he went on and took care of it. They provided excellent service and were very knowledgeable about the policy I have with them. Since the repair, there have been no problems. I would recommend them to a friend.

AHS has done the job for me. It has been satisfactory, and I have no complaints. I have had no problem submitting a claim with them and the technicians had been very good.

I usually do everything online when submitting a claim. My recent claim was when I had my bathroom all clogged up. My son was using those wipees instead of toilet paper and that's what clogged it up because they weren't even going to the sewage... they were getting stuck in the toilet itself. The contractors were fine, came out and did what they had to do, and were done really fast. The toilet's been good since the repair.

We love American Home Shield. They've helped us on several occasions. The contractor came for our stove, had ordered a couple of parts, and he was back within 10 days, and everything's working fine now. I would recommend them to a friend. They're very professional.

The air conditioning didn't work so we had to call AHS and my experience with their reps have always been good. I've never had any issues with anybody and any negative customer service at all. The technician they sent came over and the AC worked a little bit but that wasn't perfect and kept being dysfunctional. We've put up with it for a couple of weeks and made my way through to make it work as best as I could but I had enough of that. I called them again and they came out, did more diagnosing, and found more things that were wrong. It hasn't been fixed yet but rumor has it that the parts would be checked out here today or yesterday and then they can install it sometime after that point. One of the things on my to-do list today is to call and ask the repair people if they got the parts and if they did, I was going to schedule the repair which might be nice since it's hot in Texas.

On the 29th of June I called American Home Shield regarding my heater - there was no heat. I didn't have any problems with the rep I talked with and the guy they sent out was fantastic. He is from Parsons Heating and Air out in Ballinger. I live in Coleman which is 30 miles from him, but he's good. He was prompt, came in, replaced the fan motor and something else, and got the job done. Now, the heater's working better than before. AHS has been exceptional, I've got zero complaints. Kind of unbelievable because I've used them several times. I've had them for my air conditioning and once for my dishwasher. They've been so good that I even told my friends about it and some of them have contacted AHS and got the policy.

Refrigerator compressor went out and American Home Shield dragged their feet for about ten days before finding a part. All the time, I was living out of an ice chest. I can't understand why in the United States of America, they can't find a part for ten days. I filed a claim online and spoke to a representative, and they feel like they had the ultimate authority, and I could just do what they said or not call again. The contractor was wonderful and did great service, but again, they're handled and controlled by AHS. Even though I'm paying the money for the contract, I'm still not considered a customer. I'm angry with this experience.

My air conditioner went out again. I prefer to speak to a human so I used the telephone to submit the claim, and they had someone call me. The contractor was supposed to have been here between 10 and 2, but I got a call at 1 saying he'll be a few hours late. He came at 8 o'clock at night, but it got fixed and now it's working as normal. They, however, replaced the same part they replaced two months ago, so I'm not sure if I got a bad part or they're using seconds. We'll see how long this one works. Nevertheless, AHS works fine.

American Home Shield fixed my air conditioner. The guy was here promptly, and they paid for it.

American Home Shield has been good so far. When I submitted a claim for my air conditioning unit, the contractor came on the time he said he was going to. He didn't have the right part so he had to go back and get that. He then scheduled another time, and now it's doing great. AHS is a good insurance. It works for us and I would recommend it to a friend.

We had American Home Shield when we first bought our house in Las Vegas in 1998. When we got the house there, the lawyer stated that the seller of that house had a protection on it for a year and it happened to be American Home Shield. They asked us if we wanted to renew them, and we’ve been with them since then. So far, we have recommended them to a few people. I’ve had no trouble with any of the technicians that they sent out. The only trouble we have is that they raise their prices quite a bit.

I called a rep in submitting the claim on our water heater that went out, and it went smoothly. Within a couple of hours, I had a call from the company that was coming out to check. We need to have it replaced, and it went real well so that was a great experience. The contractors were good. I had to replace the floor of my kitchen because of the water damage but I had to go through my homeowners' to do that. We've had American Home Shield for 14 years now and they've always been very helpful whenever I needed help. I'm very pleased.

I signed up with AHS three months ago and they were right on the spot. Claims submission was very easy and their contractors were excellent.

I had a very disappointing experience with AHS. I called them because I had no hot water. However, they did not ask me anything. They didn't want to know what was wrong, so they could not make an intelligent selection of a contractor or they didn't know what their contractors' abilities were. So, when AHS contractor called me, I told him that we have a Noritz which is a tankless water heater. Unfortunately, he said that he doesn't know anything about that.

Submitting a claim with American Home Shield is fair and interactions with their technicians were good.

The contractor American Home Shield sent to us was great. He came on the coldest day of the year, diagnosed our problem and told us we needed a furnace. We decided to upgrade with him and he came out the next day and put it in. Since then, the furnace has been working good. All in all, it's been a hassle-free experience for me with AHS so I am very satisfied.

My recent claim was for our washing machine and it was totally unsatisfactory. The issue was we weren't aware that it wasn't covered because other appliances have been repaired and were covered without question. They said it wasn’t covered, none of those appliances were covered, but strangely enough they repaired them all. We are seeking another company at the moment.

We had a plumbing issue that AHS fixed. Claims submission was a good process - you go online and set it up and then they will call you, come out, and then work with you. The plumber they sent out fixed what we needed to be fixed, so he did a good job. Some of the plumbers they sent out didn't do a very good job prior to it. AHS was a good deal for us because when we bought the house, the realtor requested that the seller buy the policy and cover any repairs required, so we spent almost a year fixing everything that was wrong with the house that we moved into. AHS is satisfactory and above average, depending on the contractor - some are good, some aren't too good. The whole process, however, is good as far as going online and getting your ticket set-up and all that.

Having American Home Shield is a good thing. Submitting a claim with them has been easy. The contractors they sent out have all been good and I haven't had anything to complain about. All the contractors have been quick, easy, and thorough.

I placed a service request and the vendor (Sears) gave me a run around. I called AHS for assistance and was placed on hold for over 35 minutes. I called again and stayed on for 45 minutes. Customer service is terrible and this was cancelled after two years and no success.

There was a situation with my dryer and sending the claim online to American Home Shield was very easy - no big deal at all. Sears came out and fixed the issue the same day so it wasn't a problem. It's good and back to normal now. Overall, it's been a very good experience for me with AHS. I like having the peace of mind knowing that I can call them and I don't have to worry about getting my own contractor. I've even recommended them to friends.

There was a leak in the toilet. It took four appointments, for some reasons, which had nothing to do with AHS since it was the contractors who came to fix and they cut a hole into the wall because they thought it was the shower when it was the toilet I had a leak in.

Submitted a service request to AHS because the 'hot' water heater stopped producing 'hot' water and was leaking all over the garage floor. Took four days for the plumber to show up and tell me the hot water heater was broken and needs to be replaced. They verified what I already knew and what I told AHS. Now it will be another two days while I wait for AHS to approve/verify coverage and schedule a new call. I have been with AHS for eight years and you would think customer loyalty means something. There will not be a renewal policy forthcoming. Adios AHS!

AHS makes it so easy as I call them, then a repair company calls me and we set up an appointment. It was quick & easy. No hassle. The company comes out, fixes the problem & we pay just a service amount of $75.00 and it's all done. No problem trying to find a company to do the work. Just a phone call to AHS!

We had a guy who came over for electrical problem. He was courteous, a Boy Scout, was on time and did everything right. As it turned out, the problems I thought I had weren't nearly as bad as what I thought they were. He took care of the problem and I'm very pleased with him. He knew what he was doing and explained different options I had. One of the problems I was worried about was the ceiling fan that's on the porch, and it was working again after he left.

My most recent claim with AHS for my pool went smoothly and the contractors they sent out were really good. However, the claim I had for my water heater was horrible. I had no hot water and the people came out and said that it couldn’t be repaired - it was too old. I needed a new one. Sears couldn’t get parts anymore so I was getting jerked around between American Home Shield and then the repair guy. AHS kept saying “Well no, he hasn’t called us” and the repair guy replied repeatedly with “Yes, I have.” I told them it can’t be repaired. This went on for over a week. Then they put in a cheap hot water heater that’s really noisy. You can hear it upstairs when it’s heating up water. I was not happy and there’s nothing I can do about it.

We called up a rep for our most recent claim with American Home Shield on our dishwasher that wasn't working. They sent a young gentleman out who was very professional and knowledgeable. Since he made the repair, the dishwasher has worked wonderfully and it's like new again. They're very responsible, professional, and they do a wonderful job.

So far my experience with AHS has been okay though it took a while for me to get reimbursed from repairs but we finally got the check in this week, and were satisfied with it. Their contractors took care of matters when we called them out. However, we moved away from our home and we had to cancel AHS because we don't need it now since we're living in an apartment.

In the winter I called AHS. My plumbing had stopped from a clog. Having a family of 4 this was a terrible inconvenience. I waited almost 48 hours and when no one called back I fixed the problem by taking a day off work to repair it. Not exactly cost effective. Then most recently my dishwasher broke. I called to set an appointment on the computer answering service but it didn't take and I received no receipt so I went online and did it for a second time. When no one called me in the next 24 hours I tried calling AHS three days in a row and waited over a 1/2 hour each time only to hang up and give up as I work for a living. I cannot devote 45 minutes a day to get through to my warranty company. When I did the contractor was rude and finally showed up basically telling my 82 year old mother she could have cleaned it out herself (REALLY?)

I’ve used American Home Shield twice on my air conditioner and it's been great. I originally submitted the claim online but had to call back in and let them know that I needed the air conditioner and get them to put a priority as my wife is handicapped and she can't breathe real well if she didn't have it. The representative has helped me very much on it. The first time, the contractor spotted the problem real quick, it's with my heater and it has a blown fuse. He checked it out, replaced the fuse, tested and retested it, then fixed it for us in a very short time.

Three months ago our range, an admittedly covered appliance, failed. The service call was given by AHS to 4 separate repair companies. None called, none took our calls. AHS has refused to repair or replace by simply refusing to answer calls, or acknowledge it is a problem. They continue to take our premiums each month. THEY ARE FRAUDS.

Their claims process has been painless ‘coz you just call them and tell the situation. They come out and look at it, then they either fix or don’t fix it. The last one I called them, they didn’t fix because the problem was far too comprehensive to their ability. But all of them have good personality, hard workers, willing to explain anything they’re doing, why they’re doing, and point out to you what it is, how it happened or how they think it happened, so they’re really fantastic.

Our contractor came out to resolve two issues: a dishwasher not heating, and a stove-top burner not working. He was knowledgeable on both appliances, and fixed the dishwasher readily. A part needed to be ordered for the stove-top. When he came back at a later date, he fixed the stove-top as well. These repairs were non-trivial, but our contractor made them seem routine. He was polite and efficient, and was respectful of our time and home.

I submitted a claim online for a water leak on our main water line coming into the house. Everything worked out fine because it turned out not to be a problem. The person that informed us of the water leak was mistaken. There wasn't actually anything wrong. My experience with the other claims have been fine although we did have a problem with one plumber that we had used with getting a hold of him and everything scheduled. They weren't showing up when they said they would. They wouldn't return phone calls. So we contacted American Home Shield to get a different plumber which was fine.

I called in a request for an icemaker repair in March, it is now the end of August. A repairman came out initially and said he would have to order a part. He is now telling me that AHS is responsible for sending him the part. I have called AHS probably a dozen times re this. I am usually on hold at least an hr or until my phone battery runs out. I got through once and was told she would check on it and call me right back. Of course no callback. I got on with live chat and was told I would have to call, as she couldn't help me.

Turnkey A/C & Plumbing has been awful. The commode is still giving problems and Turnkey A/C & Plumbing have been to my home three times.

Our most recent claim was for the air conditioner unit and it was our second time with the same AC company. I can't say enough good things about American Home Shield. Everything has been top notch. Once you've been with them for long enough, you know which air conditioner or appliance company to ask for, and they honor your request asking for that specific vendor. You get phone calls, in 24 to 48 hours at the longest, from the vendor to make an appointment. They come and take care of it. If they can't, somebody else is sent out. There has been a number of calls we made to American Home Shield in since 2013 - the garbage disposal froze and they sent a plumber out, we also had a problem twice with our KitchenAid big refrigerator and they sent someone to take care of it. Every one of them has been a 5-star experience.

My experience with AHS has always been good and excellent, and that's the reason that I still have them. In fact, submitting a claim with them was fast and easy. I had my recent claim with them for my AC and I did it online. Then, the guy they sent out was excellent. He came out on Monday afternoon and said that he was going to send another team to put a sniffer on the AC. He said that he would get a hold of me whenever he sent them. However, the last time he said that he was going to go and do something like that was almost three weeks ago and he never came. And then I had to call in that service request again. But overall, I'd recommend AHS.

I was looking at different home warranty providers and when I called American Home Shield, the person I talked to was very informative, not pushy, and answered every question I needed. I thought that was really good so I chose them over the others. I've had very good experiences with them. I've been very pleased with the workers that have come, they're not fly-by-night people. They've been very courteous, professional, and kind. They didn't clean up after themselves too well, but it was not a big deal as they did a good job. In fact, I even asked for the card of one of the plumbing people (J and M Plumbing) who put in a shower stall bar in our bathtub area because he was so good. I would recommend them to anybody else.

I called in to submit a claim for my kitchen sink disposer. AHS is very efficient and quick. They scheduled it and finished in a short time. They gave me a call 30 minutes before they were coming to my house. They were waiting for me, came in and just quickly checked everything out, fixed it and made sure it was working before they left.

American Home Shield was recommended by the real estate agent that we used when we purchased this home. And so far we have pretty good experience with them. Everyone of the contractors that came for our three claims was professional, courteous and conducted their business the way I would expect. I appreciate American Home Shield's recommendations, and their insights into the systems in the home.

I've been with American Home Shield for a few years and I've always had a good experience with them. The most recent claim that I submitted was for my air conditioner. The contractor they sent was polite, nice and did a great job. It's working well since the repair and I've had no problems. I like American Home Shield and will recommend it to anybody, it's a good company.

My air conditioner wasn't working so I filed a claim with AHS which had been a good experience. They told me who my service rep company was going to be and if I wanted to, I can call them and get an appointment or they can call me. They're supposed to call me within 24 hours which they did but because I called after hours, they called the next business day. Their contractor came on time and I'd ask them to give me a call when they were on route because I work 15 minutes away from the house so I can go home. They called and I got there, so he went in, did what he needed to do, looked outside and everything was taken care of. They had ordered another unit for us and they did that and delivered the next day. Moreover, the person who came was very polite and we've not had any problems with American Home Shield contractors. Overall, it was a wonderful experience and it saves me a lot of money.

AHS has been great - I've never had a problem with them. It's rare for me to call them since I've always taken care of my own problems. But when I do call them, they come right out and take care of the problem. They're as professional as you could get, and they do a good job. One time, I shot the breeze a little bit with one of their contractors, and then he took care of the problem I had. After that, it works great. I am well satisfied with American Shield overall.

My recent claim with American Home Shield was with the heating. I submitted the claim online, put it up, and got an email almost immediately saying who's going to do it. They contacted me the next morning and set up an appointment. AHS representatives were very polite, very accommodating, and explained everything to us. Contractors sent were very pleasant, they got it fixed for us without any problems. They did charge us a little bit too much because we had to pay for the freon, but then they sent us a refund check because the worker had overcharged us. They returned $25 to us, but that was no big issue. Since the repair, the heater works perfect now.

Submitted a claim to AHS for my air conditioner and somebody came out. They had to order the parts, came back a week later and installed them. It's been very good since the repair. But prior to that claim it was a nightmare. I had two claims going: one with a dishwasher and one with the washing machine. The serviceman came out and tried to fix, ordered parts which took forever to get and he made an appointment saying the parts would be in. Then he called and said they hadn't. My wife and I called American Home Shield and found out that he had received the parts two days earlier. They called and he immediately came back out and said all of a sudden he was able to locate parts in town. He didn't know that we had called American Home Shield, so he lied and forgot to bring the parts to fix the dishwasher. That was a negative experience but it wasn't American Home Shield's fault but the repairman's.

I've been a realtor for almost 12 years, I've had American Home Shield, and I've helped a lot of my clients get signed up. They're great, submitting a claim has been fine and easy. However, some of their local contractors are good, some aren't that good. My most recent one, it was on one of my rental properties and the technician was not very responsive. So I asked American Shield for a different company to come out and they sent another.

I made a phone call to American Home Shield March this year because of our dishwasher. There was a little mix-up with the order, but they took care of it right away so I don't have any complaints. Overall, I'm satisfied with my experience and would definitely recommend American Home Shield.

When I have an issue, I've always had somebody from AHS follow up quickly. Their people have also done a really good job to help adjust the issues that I've had. The only negative thing with AHS is the wait times when I'm calling in, but I understand that they have a high volume of calls, so it's to be expected. Overall, I'm very pleased with the service and had a good experience so I spread the word to everybody. In fact, I have recommended AHS to a few friends and at least one of them has signed up. I also recommended AHS to my cousin who recently bought a new home and I'm sure he got a contract with them now as well.

My most recent claim with American Home Shield was a refrigerator problem and I was satisfied with it. The representative I spoke with was okay and the contractor they sent did a very good job with the service. There was another problem but the contractor came back out and fixed that. The performance of the unit was good since the repair. I would use them again and again and I will recommend AHS to other family members and friends.

The most recent claim I had for AHS was for the dryer. I had to call because they actually submitted with a second call about the dryer. They submitted it to Sears, and I actually have a complicated situation. My ex-husband's second ex-wife's name is Michele (the first one is Martha). Apparently, she had an account at Sears. So every time anything get sent to Sears, for some reason, they tag it to her, and I have missed the original phone call about setting up a time. So when I called back, I spend 30 minutes on the phone with Sears arguing with them that I was not Michele, I was Melissa and they told me that I didn't have a record. Then I had to call American Home Shield back and then they actually had to book it.

My dishwasher was out so I called American Home Shield. The claims representative was wonderful so I’ve never had a problem in submitting the claim. The repairman came and analyzed the dishwasher, ordered the part and it was fixed. My husband was home when the repairman came and I had given him some questions to make sure he asked and he didn’t. So I called the company back and they answered all my questions right then and there. It was really good. They are consistently excellent and I have recommended them often.

I was sent a bill to renew my membership with American Home Shield, and we sent the check in. When the check arrived, it was being processed, and in the middle of that process, I called them to put in a work request order, and they told me that they were going to terminate my membership with them because they had the privilege of denying people membership after evaluating either my claims or the projected anticipated claims. I felt that it wasn’t ethical to offer notice with the renewal of the bill and then to turn them down when I wanted to use the service. I wanted to continue my membership with them because I liked the plan but I think that it’s not right to offer somebody a plan and the party sent in their payment, and then when you want to use the plan they penalize you for it. It’s something that’s not right. I asked them to reconsider it; they said they would evaluate it, and they never got back to me. That’s a very frustrating experience.

My garbage disposal has been changed. Everything's good, and I'd recommend American Home Shield.

Submitting a claim with American Home Shield has been easy when they send somebody out. However, currently I’m having a plumbing problem, and when they do something, they say it’s only for 60 days. To me, it’s not enough because we have a plumbing problem or an air conditioning problem, and it might be three months down the line. Some months ago, I had some plumbing done. I knew they had put in a toilet and they said it was done on June 17th. I called in yesterday, so being a couple of days past that day, I got to pay an additional $100 and it got me upset a little bit. Some months back, they had unstopped the tub in that same bathroom.

We recently filed a claim online with American Home Shield for a leak in one of the taps. The contractor contacted us to schedule an appointment, then they came and checked it - it was a quick fix. The guy who came was very professional and gave us some tips. We never really had an issue with American Home Shield except when a big thing broke and I went to hell and back to get what is in the contract. I wouldn't even call it a bad experience, just sour, because eventually they did what they were supposed to do. It just wasn't as easy as it should be. Hence overall, American Home Shield has been very good.

I have nothing but good things to say about American Home Shield. My most recent claim was my hot water heater and it was the first time I made a claim online. I'm not that computer-savvy but it was very easy. I did it on a weekend, then I got called Monday morning and I was shocked. The contractor sent was very upfront and said he'd help me all he could. He was very nice and I really liked him. I fell in love with him and the performance of my water heater has been excellent since the repair.

So far, my experience with American Home Shield is good only they increased their payment by a few dollars. The most recent claim I had with them was when my garage door opener broke down. When I called them, I made sure the repair people call me the same day or some time the next day. The guy came, fixed it and took care of it. Since the repair on my garage door, it's okay, it opens and closes, but it's just real noisy. But I'm not sure if it's from the belt. The service is excellent. If anything breaks, they come down and take care of it, and that's what the customer is looking for. I already recommended them to two people. I heard a lot of horror stories, but I would say they're not bad.

I called a claim for my daughter’s A/C unit with American Home Shield and their rep was very courteous, quick like lightning, and nice. The service was done so quickly that it looked like it never happened. I’d recommend AHS.

I submitted a claim online, that went perfect, to repair my garage door opener. The contractor sent was really good. I met him yesterday and he said he would finish it today since there's a part that he didn't have. I was fine with that and I've already talked to him today, so they've been very communicative with me.

My most recent claim was my refrigerator. I had the ice problem where you push the button and ice is stuck. They sent over a friendly guy and he fixed the problem. Everything's been fine since the repair. If there was a problem, I always called back. I've been with AHS for about five years and it has worked out real good. I had another people in place 18 years ago, and it didn't work out as well. AHS claims representatives have always been nice and the contractors sent were pleasant. I have recommended AHS to several friends, and several of them have joined it. It seems to be a good program for me.

Our kitchen flooded and we forgot where the water was coming from, and turns out, it was the pipe behind our washing machine that was clogged up. Submission of claim was good, and I've always had a great relationship with American Home Shield's team. My boyfriend met the contractor sent and he was in and out and was very nice.

The claims process with American Home Shield’s easy. Just go to the website and click it on and the contractors call you the next day and schedules an appointment. The technicians were fine. They come in and get the job done as quickly as possible and they’re out the door. It seems that almost once a year, I have to use them for various things and everything works out fine so I keep renewing the policy.

American Home Shield is an excellent company, and the people they send do an excellent job.

I noticed water filling up in the light fixture and a huge water bubble in the ceiling in my wash room. I called AHS and told them on Monday what I saw. They sent a plumber out on Wednesday to look at what was causing the leakage. By the time the plumber came out the ceiling started leaking and it was partially exposed where you could see the pink fibers hanging down from the attic. Water was dripping everywhere. Anyway the plumber said it was an AC issue and he could not do anything. So I sat on hold with AHS and the next day they sent an AC tech out. He blew the line out and said it was leaking because of the condensation line being blocked and after he blew the line it would stop.

I'm satisfied with American Home Shield, but sometimes they get a very bad subcontractor. The last subcontractor, United Air Temp, came to address my claim regarding one of my air conditioners that didn't cool. They're nice and the AC is working better now. But the subcontractor before them, MD Harrison, were very rude - prior to my recent claim, I had another claim regarding another air conditioning unit in my house. They put a lot of Freon and then threw them away. My husband said it's the Freon, but they insisted it wasn't. The experience depends on the subcontractor AHS sends. Sometimes there are things that you cannot do on their website and you have to wait for a long time for customer assistance. There was also a little bit of confusion during my recent claim but altogether AHS is nice altogether.

I submitted a claim recently with American Home Shield for the washing machine motor. I did the submission online and it was an easy process. The contractor they sent was excellent, fast and knew what he was doing. My washing machine is perfect since the repair.

In June I called AHS to report wet carpet in my closet. A service tech. said the shower pan in our adjacent shower was leaking and that is not covered. A trusted tile installation company came out and did not believe that was the problem. We quit using that shower and the carpet kept getting wetter. We finally found a leaking AC condensation line was the cause of the water. AHS sent an AC person out who said that was not a covered problem ($75 service fee each time). But the worst experience was 2 months later when our hot water heater broke and leaked water everywhere. We drained the hot water, cut the water off to the heater, and waited SIX days for AHS to come out. They confirmed we would need a new hot water heater and would order one.

I raised a claim recently to AHS for a Sears washing machine, and they sent someone out. The service guys came and they had to order the pump, and told me it would be delivered to our house. They put the pump in the following week, and so far, the washing machine is working fine. They did a good job. The replacement parts cost $500 and the deductible is $75 - it gave me nice savings. I really like AHS and they're nice people.

My most recent claim with American Home Shield was the washing machine and they fixed it. Since the repair, my washing machine works fine. No problem at all. The submission of the claim was quick and easy. I didn't have any problems at all. The contractor was friendly and the service was great. They were very professional, on time and worked around my schedule.

The garage door was hardwired and would only work from the direct connection on the wall. It was a pain in the neck. We called in to file a claim and it was a very positive experience. The man was here on time. He looked at it, immediately diagnosed what the problem was, went right out to his truck, got the computer board, came back in, put the thing in, oiled the thing up, and it was done. I was totally pleased. They are professional, complete and satisfying. Any problem we've had in the past, they came right in and took care of it for us, and we truly appreciate that. It's been working great so I couldn't ask for more.

AHS replaced our ice maker. Also, the technician did some work on the little door, however it's not working again, so we're just waiting until we get annoyed enough to put in another claim. The claim for the air conditioning was a total fiasco, though. It was last summer and we were without air conditioning for ten days. I'm in my 60's and my husband is in his early-70's so that was not good. The worst part is in the middle of these 10 days, I got in a cross between American Home Shield and Harbor Point, the first saying the parts have been delivered and the latter saying that they're not there.

Our most recent claim with AHS was for our air conditioner that was leaking and wasn't cooling. AHS was awesome. They got somebody out there right away and it was fixed very promptly. The contractor that they sent was courteous and did a great job. Every time we have a problem, AHS handles it right away. We're very happy with American Home Shield and we'll continue to keep it.

American Home Shield has been a help for me this year. Submitting a claim has been very easy, and the repairs have been working fine.

My last claim with AHS for my air conditioner went well. The contractors they sent were very good and ever since the repair, my AC has so far gone on. The people that came out were helpful and gave me a lot of heads up and good information on my air conditioner filter and what type to get.

All the repairs have been okay. I would recommend AHS.

In my most recent claim with American Home Shield, there was a plumbing situation. I called them up and the rep was very helpful. The contractor they sent was very good and efficient. It was the second time he'd been into my home and he was able to help. Since the repair, everything works great.

This is my first time with American Home Shield and so far it's been okay. I had good service and would recommend them.

My most recent claim was for my bathtub 3 months ago. It was easy to submit a claim and excellent people showed up. Unfortunately, they had to find some parts so there were two trips required to fix it but it was a pleasant experience. Overall, AHS is as advertised and they did what they said they were going to do.

Right after I moved in, the AC quit working. Trying to get the initial contact was quite difficult. I tried calling several times, to be placed on hold forever. Once I finally got hold of someone, however, it was not difficult anymore and they hooked me up with somebody. I tried to call back and ask another question and then the same thing happened --they put you on hold and never answered, and then I just gave up. Nevertheless, the contractors were wonderful and good. The AC has been fine. No problem whatsoever.

When the compressor of our built-in refrigerator went out, I called AHS to submit a claim. The AHS rep said that she would send a message to the repair firm and told me to expect a phone call from them in the near future. The technician they sent out was professional and courteous. He then analyzed the issue with the refrigerator and noticed that it needed a new compressor. So, he went back to his place, ordered the compressor and when he came in, he installed it.

I have two policies with American Home Shield, one for my home and one for my rental home. The last call we had was for the air conditioner problem in my rental home. Submitting the claim was always an easy process. I’ve been a customer of AHS for seven years and have had a few glitches, but overall I’ve had a very good experience with them. There are some contractors that I’m happy with, but when I have a bad experience, I always call and let AHS know that I was uncomfortable or not pleased with the contractor, and they find me another.

We found out through visiting my son in Yuma about the Home Shield and they showed us what had been wrong and how they took care of everything. We didn't even know what type of insurance it was but we went ahead and did it. Every time we've had a problem and someone came, they certainly send the people that know what they're doing, and we're very pleased. I had told my grandchild that if they needed a good plumber or for the heat and air, this company sends out exceptional people.

I have several policies with American Home Shield in different properties. There are certain claims that I wasn't that happy with but most of the time that I submitted claims, it's a 5-star experience. I've been fairly happy with the contractors that they send out.

I'm waiting for my air conditioner to be fixed today. Two days ago, I asked them to come out and they said they'd be here between eight and twelve. I left both my phone numbers to them and I've been here. The contractor called at nine this morning. He lied and said that they had called and nobody answered. I informed American Home Shield this morning and then now they put me off to come sometime between 5:00 PM and 8:00 PM. My whole day is ruined. I told them I would not allow strangers in my home with my children after dark in dinner hours and could they get somebody else, and they said no.

I like American Home Shield so far. It's really good and I'd recommend them.

AHS has been very good. They have their own approved contractors which they send me and about 90% of them had been easy to deal with. You'd always get one guy who does it wrong, but I can't let a couple of rotten eggs spoil it. I'm generally satisfied or I wouldn't have continued with their service.

I thought my fan had quit working on my central air unit, so I submitted a claim with American Home Shield which worked out really good. I came to find out that my unit was on a different setting that I didn’t know about, and the technician AHS sent found it. He was real nice, cordial, and professional. I couldn’t ask for anybody who could have been any better. This is my first time using AHS, and it was great.

I called American Home Shield to check on my oven. I reported my problem and scheduled an appointment with them. A person came, checked the stuff, then I paid upfront. It's a straight forward process. Sometimes they take a long time when things need to be replaced like when I had to replace my oven and it took them a long time to figure that out. I didn't have an oven for two months. Overall, I'm satisfied with them.

We have an old home so we expect problems here and there, and in the past two months, we've made three claims to AHS. The first time, I called because I wasn't around a computer, but the last two times, I did it over the computer. Doing it through the computer is a little easier because I literally just click three times and that's it. And so far, we have not had problems submitting our claims, talking to anyone, or getting them to come out. The people who came out here were also very good. Since the problems we've had were always due to plumbing, we've had the same companies come out and service us which I think was nice because we get familiar with the people.

They were very nice when I submitted a claim for my air conditioner. Their technician is good and efficient. Everything has been working well since the repair so I would recommend AHS.

I had an issue with my pool pump. I called American Home Shield, told them what the problem was, and the claims representative typed the claim in and told me who the contractor was and said that they were going to contact me within 24 to 48 hours. The next day, the contractor contacted me. The first day he came out, he replaced the pump. However, we found out that it wasn't only the pump. It was my main cutoff switch on the deck that burned out and he couldn't fix it that day because it was already late. He came the next day and fixed the switch and the pump and everything has been working ever since. I'm happy, and everything is A-OK on my end.

We had a problem with the garbage disposal. My husband made a phone call with American Home Shield and the contractors put in a new one. They were very prompt with their service, very professional and courteous. We've had a good experience with them.

American Home Shield has been perfect - everything's fine so far. I like the service provider they sent to work on my air conditioner. Since the fix, my air conditioner has been cooling fine. I also like the ones who worked on my garage door - they're from Partridge, out of Jackson. I was having trouble with the sensors and they made sure everything was right. At one time, they had to replace the whole top. Everything's working perfectly and I'm satisfied. I've recommended AHS to several of my friends.

In early March this year, a buildup started at the back of our refrigerator, around the condenser. American Home Shield sent out a contractor and he was great. He explained everything to me step by step. He worked with me and I worked with him. There was no negativity. He told me what to do and what the possibilities were. He said that the hose which should have been circulating cold water for the refrigerator was so small that it would freeze up and not let any other condensation get in. He tried to replace the hose and it was discovered that everything was bad. The last time the hose froze, the whole unit froze. There was no replacement, and to me it seemed there was history with Samsung refrigerators doing that. So I ended up getting another refrigerator.

Overall, I'm happy with my experience with American Home Shield. I recently did the air conditioner service. However, I was just surprised they didn't cover the Freon or covered only 10% of that. I didn't compare with other companies but if that would mean in the future the bigger expense is not covered, then I wouldn't stay with it.

Our experience with AHS has been very well. The AHS rep I spoke with when I submitted a claim for my AC was very knowledgeable. Within the same day (within four hours), I had a contractor to call me with an appointment - which was very fast. Then, the contractor came over to fix it. He was very professional, worked very fast and gave me a couple of tips on how to maintain the unit. And since the repair, the performance of the AC has been outstanding. So, it was an outstanding service and I'd recommend AHS.

I called American Home Shield because of the air conditioner at my son's house. The guy they sent was willing to come back at 11 o'clock at night because the air conditioner was frozen up when he came in the morning. That was tremendous. Everything was fine. I think we're still having some problems with the AC - I never did call them back - but it was a pleasant experience.

I signed up for American Home Shield because I thought it was a good idea. They are usually friendly and they offer a good price.

We've only had a few claims with American Home Shield. One was over a year ago and we're very happy with it. I submitted it online and was very easy. Then they called me real soon. The technicians came immediately after and were very courteous. They had to order a part, but they came back within the time they said they would. The other claim we had happened years back and it was on our air conditioner. The people who came were very nice, too. My husband was coming home from the hospital and they came out that day. Overall they've been really exceptional and I have recommended them to others.

I've used American Home Shield twice about the same time. One was for the igniter of a cooktop gas which they fixed and the other was for the two water heaters they've replaced which are now working great. The igniter had the same problem again not because it was the repair guy's fault but because it was old and needs to be replaced. I was happy with both claims. The contractors were great and I had no issues with them. They were professional, friendly and did a good work. But the biggest problem is that when you call to book an appointment, it was several days before they could get out. I'm sure they're busy.

I've had three claims with American Home Shield and everything has been great. The most recent one was a refrigerator. I called them over the phone and they sent someone from Sears. He was good and helpful. It took a few days to get one of the parts, but it was no big deal. He put it in and did a good job. The refrigerator's running very well now. It was a good experience overall.

I called their customer service number and filed a claim. I explained what it was and they sent me an email with instructions. I followed it and someone came out to work on the washing machine. The contractor came, worked very quietly and when he realized he couldn’t fix it, he told me and called AHS to let them know. He thought he needed a part so he ordered it and came back again but that didn’t work. That’s why they gave me a new washing machine. Now it's doing well and I have no complaints whatsoever. It was a great experience.

I'm happy with American Home Shield. I only wish they would do something with the $75 that I have to pay because that's a lot of money. I expect to pay some money upfront and I understand the cause of raising it. $70 or $65 was okay but they went up to $75. I was paying $58 before. Then I heard it's going up again and I don't like that. I bought my house in 2005 and everything is in good condition. It's still basically new so I am not foreseeing any kind of major breakdown where they will have to replace an appliance. I would have paid for everything they're going to replace but that's the luck of the draw. It's like insurance. Other than that, I have been very pleased with the people that have serviced my property. They've come on time and have done a good job. I always filled out the survey. I would recommend them to a friend but first I'm going to tell them that they got to pay all that money to whoever comes to the house.

AHS is excellent. We've turn in one claim and they were right on top of it. They got someone out quick.

The first time I've used American Home Shield, I filed a claim through a representative to fix the outside faucet. The contractor came out and at first, he didn't have the part, but he said he'd be back the next day with it and he was. He installed it and it's been working great. As of now I'm pleased with it.

Water was leaking from our swamp cooler so I called American Home Shield and they came out. Back in the corner, the technician played with this thing - he kept pushing it down and letting it come back up, and pushing it down and it stopped leaking. He closed it all back up and he said the problem was that the pads needed to be changed out, and it looked like the water was running off - like it has gotten old. We put new pads in last year, but we didn’t put new ones in the beginning of this year since we had our first pad for three years and they were fine. So I didn’t think you have to change them every year. The swamp cooler didn't leak again for almost a week, but then it started dripping again - so the pads really are bad.

We've had American Home Shield for 6 or 7 years and we have no problem with them. My most recent claim with them was about the water heater, which I submitted the claim through a representative. The interaction with their rep went great and the contractors AHS sent were absolutely fine as well. They had done the job that very day, and put in a whole new boiler. It was very good. I've recommended AHS to several friends.

I first heard about AHS from a realtor years ago. Their technicians were all fine and I would recommend them to a friend.

I used one of American Home Shield's vendors to put in a new system throughout the house. The contractors were pretty good. I've used AHS for many years and for many times. Sometimes it takes a long time to get stuff done properly but it's okay. I'll always have AHS on my house. Overall, it's been a satisfactory experience.

You can work with AHS. They're reasonable but sometimes take too long to get back regarding the latest request that we've had.

We had to have the dryer fixed so we submitted the claim to American Home Shield. We did it online and everything went through fine, in fact we got a call back from them the very next day. We're very well satisfied with the contractors they sent and they get things done. Now the dryer's almost acting like new.

All of the technicians that was sent out were excellent. I talked to them about the problem and they explained the solutions and billing, etc. Submitting a claim has been a fine experience, and American Home Shield did good work on customer service.

My most recent claim with American Home Shield was with the electrical outlet in the house. We thought something was wrong with it but it turned out that the top outlet couldn't work with the switch on the wall. An electrician did call and talk to me before we canceled that request, so that was a good experience. We also had trouble with our water heater pressure valve, and AHS had Precision Plumbing come out, and they did an excellent job. After the technician did that, we hired him on our own to install a new hot water tank. We're very pleased.

I signed up with American Home Shield because of the fixing cost. It's easy to submit a claim with them. Most of the time I do it online. Some of the technicians that they've sent out have been good but some of them were not too good.

The only claim we had with AHS was when the glass exploded in our oven on the cleaning cycle. AHS found somebody right away. The contractor was a very nice guy. He had to order the part and came back when it came in and installed it. I was very happy with them. Since the repair, I haven't used the cleaning cycle. I'm almost afraid to but it works fine. AHS is one of the best!

I'm happy with American Home Shield but there's always room for improvement. I've submitted a claim or two but it them a while to get back so I had to call them. But for the most part the technicians they sent to our house were professional and I haven't had any issues with the repairs they've made. Everything got fixed and I did not have to call back for the same repair twice.

Submitted a service request for an A/C repair on Sunday - it was assigned to a service company and I received a call on Monday to schedule. My first option for an appointment was the coming Saturday. I explained that would not work: I'm at fundraiser for the American Cancer Society that has been planned for months. My next option was for the following Tuesday. Great! Accepted and scheduled. On Wednesday, I receive a call from the service provider saying: "We need to reschedule your appointment from Tuesday because we won't be in the area - we can come Saturday". Re-explained Saturday would not work. Asked for the next appointment available: 3 weeks out!!! Said that was not acceptable, I'd find someone else to do the work.

I have two houses and both has policies with AHS and I had my air conditioners replaced by them last year. One air conditioner went out, and they didn't replace all of it because there had been some problems and I hadn't taken care of all of them. And then the next one, they replaced it all but I had to pay very little. Also, there's another appliance that I filed a claim for and they replaced the unit.

Submitting a claim with AHS was pretty easy. Except when they put me on hold, I'm on hold for freaking ever. And it’s always due to a storm in another part of the country, or due to excessive electrical demand. My daughter has their policy, too and she’s in Virginia. She’s on hold for over half an hour and then the problem doesn’t get resolved. There’s a lot of them going to call her back.

AHS simply does not care about service. I am a landlord and have had issues with my HVAC system. I contacted AHS to get repairs and they did send a vendor to check out my air conditioner. The vendor they chose made up some story that my repair (although covered under the AHS warranty) would cost an additional $900 for various fees. I would not pay it and contacted AHS to explain. They simply did not care - they have no review process whatsoever for these vendors. I ultimately had to do to my own vendor who charged me $650 for the repair without any so-called warranty at all.

Our most recent claim was with the air conditioning. The AHS representative I talked to on the phone was fine and since the repair, our air conditioner is working excellent.

My grandma told me about American Home Shield because she had it, so I went ahead and signed up with them. And we haven’t had any issues thankfully. We’ve gotten everything taken care of each time we called, and it’s been a good experience. The service guys provided quick, fast, and good service. The quality of the repairs have been pretty good. There’s only been one time at which they couldn’t quite figure out what was going on with our washer. But I think it was just because of the technology of the equipment and not necessarily the people, and American Home Shield sent out the right people and it was fixed. American Home Shield is a great warranty company through our experience thus far, and they're highly recommended if you have a home.

They're very easy to deal with. I've made requests via online and over the phone and they always respond rapidly and positively. They've been really easy to deal with and we have no complaints.

The repair was completed in a timely manner by a competent technician. The repairman showed up on time, explained things to me, and was finished in a timely manner.

I sent a claim to AHS online because of an electrical problem with my water heater. The contractor they sent did an outstanding job. It's working great now. All in all, I've had a good experience with AHS except one time with one of the vendors they sent. But other than that, I'm happy with them.

I have called AHS no less than five times for my AC unit. Each time they send contractors who are incompetent, or have no tools (borrowed mine). None could repair the system, and I paid $75 each visit. Had enough with rudeness on the phone and waiting WEEKS for repairs. What a joke. Horrible business and we'll tell anyone we can to avoid this ripoff.

American Home Shield's technicians are good. However, my second claim wasn't as good as the first one because of the time of year. We were having some air conditioning problems and it was a little concerning to me that we never got called back for the second call that we made.

I've had my air conditioning in my new home and my rental property both fixed this past year. They replaced the unit at my rental property, and it was really a smooth good experience. The lady who handles all the communications for the company that worked on the air conditioning system called and they decided that they would send in a unit to replace the one that had dud. She kept me apprised of it the whole way until the job was completed. And I really liked that kind of contact because I knew what was happening as to how long it would take. It had stopped working during the hottest part of summer. I knew I'd die if I didn't have air on some of these hot days.

I've been trying to call American Home Shield for months. It's hard to get them on the phone. You get put on hold for long periods of time, 30 minutes or more. The contractors are good about calling to set up their appointment so they're fine except for the last contractor who came here whom we called because of a bad light switch. They came out and the guy said, "It's not your light switch. It's your fixtures." There are three train switches in there. I'm an ex-home builder, I know about some of these things and I said, "No, it's just the switch." He said "Oh no. Everything's fine."

We had a failed furnace but since AHS repaired it, we've had no problems. It works and we're happy. When I called to submit my claim, they were responsive and we got service right away so everything worked out.

Their claims process is extremely simple. The technicians have been very professional, quick and great. They replaced one appliance and repaired the other but it has a new problem which was probably not associated with the first repair. My realtor recommended a great company because we've had no problems at a very good price.

I recently had a terrible backup in our laundry room. There is raw sewage in the laundry room during the weekend and the house is all smelly. I kept the mop in my hand because I couldn't wash dishes, take a bath, or do my laundry. Everything was blocking up in that sewage drain. I called AHS and they referred the case to Discount Contractors LLC. The lady from the company called me, and I couldn't reach her when I called back one hour before their closing time (I tried to reach her for 30 minutes).

I'm not really happy with Sears. The employers are good but they don't schedule it. And they're supposed to call to let us know, but the guy shows up when we're not here. We check our phone, he never calls. And he didn't say anything about calling. Every time AHS sends Sears, there's just no communication between the technician and the office. It's a total screw up. But the guys that come out are real good and know what they're doing. We've been recommending AHS to all our neighbors, kids, brothers and sisters in law. We tell them that if they have a problem, AHS will take care of it.

I filed a claim with AHS over the phone and their reps were efficient. They evaluate the claim then they call me back and confirm that they would get somebody out to take care of it and I was happy with that. It's simple. There's nothing complicated about them and that's what customer service should be. My most recent claim was with the air conditioner. We got 113 or 114 degree heat and you want something working well. Whoever had the house before didn't get everything properly checked out but AHS got the right contractor who corrected the problem. They brought the part and they fixed it. It works perfectly since then. I would recommend them.

I liked what American Home Shield had to offer: a bigger plan for the price, and they had good reviews. The technicians that they sent out to our home have been fine, except for the one person that I still don't have an itemized receipt from. We ended up upgrading. AHS and their techs do their thing, and we are responsible if we want to do anything other than the work originally contracted for. We would pay for the additional work, so when we did that, the other guy took advantage. But I haven't had any issues with AHS itself. In fact I have already recommended AHS and somebody signed up yesterday.

My experience with American Home Shield is sometimes good and wonderful and sometimes bad and terrible. I don't to submit claims online. I call them in. The representatives and contractors they send are 95-98% wonderful, great and terrific. My recent claim is about the plumbing, which has always been a good experience. Since the repairs, the performance of the plumbing is wonderful.

When our home warranty contract with Old Republic ended, we researched several different companies and found that American Home Shield was the best bang for our buck. They covered more in what was available. That's why for the last four years, we've used American Home Shield. So far, 80% have been good experiences. There have been a couple of bad experiences but for the most part these were not directly because of American Home Shield, but because of the contractors they used. So we've continued to stay with them and use their services.

It's all been good ever since I've had AHS. I've had them for quite a few years and wherever I've lived, I've had good experience with them. The last time they came out was to fix the air conditioner. When filing that claim, I first tried calling on the phone. I couldn't get through so I went online. They came back to me right away and gave me the name of the service company. I waited a couple of hours and then called the company to see if they got a work order, and they did. The company rep then came out the next day to fix the AC. He was very thorough, clean, and personable. The AC has been working fine since the repair.

So far, American Home Shield has answered every call that I've made to them. My experience submitting a claim has been very easy. I've gone online to get help and I haven't had any problems with that. So far I've had technicians come twice, for the refrigerator then for my garage door opener. With the garage door opener, it was not working, and all the technician did was pull the handle, and it worked again. The problem is if it does it again, I am too old to get up there and pull that lever again. So I'm not sure whether he was able to solve my problem or not, but I haven't had any bad experience with AHS.

I've been with American Home Shield for a number of years and I had them on two houses at one time. I sold the other house, but I still have a contract with AHS on the house I'm living in. Recently, I contacted them because of our garage door. Since the repair, it's been working like it's supposed to. On the whole, it's been fine.

AHS is excellent and I would recommend them. I've had an issue with my A/C and on my own, I have had several people come and check it out. Then AHS sent this guy out and the first thing he did was he put some Stop Leak. Once he put that in there, I didn't have any more issues with my A/C leaking so their service is very good.

My most recent claim with American Home Shield was the condenser outside the air conditioner had to be replaced. The process of submission of the claim was definitely good. I still have my questions but I haven't had the chance to ask. My interaction with the contractor was very good. Once he set it up, it was good, and they delivered whatever they promised. Since the repair on the AC unit, the performance has been very good as well. Their service is great and I don't have any complaints.

It’s easy submitting a claim with AHS. The process is great. They’ve been very good about getting someone to come out. They get right back to me and everybody’s reasonable and easy to talk to. The people they send out have been great and are friendly and clean. Recently we’ve had a problem with that refrigerator and the technicians have been out for the fourth time. They fix it before they do something else. I’ve already recommended AHS to a couple of people. It was a good experience.

There was some kind of pumping inside our air conditioner that wasn't treating the water right, and the water was dripping on the floor. I filed a claim on it online with AHS and I had no problems on that front. We had trouble getting the technician out here at first, however. He eventually came out and told us what was wrong, but then it took him forever to come back again. Other than that, he fixed it fine - it's working great now. AHS has always been here when we needed them, we've had a very satisfying experience with them overall and I have nothing to complain about.

The technicians have been very pleasant and professional. They've done a great job on the repairs and I've been well pleased.

Money well spent on AHS. If I’m going to give them any negative, it’s that they’re so strict about the contractors. One of the contractors complained about them screwing customers and denying their claims. But other than that they’re great people. My last claim with them was for my kitchen faucet and the contractor they sent out was able to repair it.

Filing a claim with AHS is very, very simple. In Washington, the technicians are on a slower schedule but here in California, they get the job done very fast. I'm very happy with AHS. I'm in the real estate field and I also suggest to my peers that they also use American Home Shield based on all of our experience with them. They have been very good to us and we appreciate it.

AHS has been great. They've been polite, helpful and everything you can think of. The only problem that I had was when I called last time when my washing machine gave out. The guy that came out to fix it said, "I'm going to fix it but it's going to run about $2300." He said they'll replace it and that it was the smart thing to do so they agreed. They had called me one day, told me this is what they do and he was really nice too. He said that they would call me and let me know when one was coming and it wouldn't be long. But they called when I was out in the yard, and I'm not one of these people who have my phone glued to my ear. So they left a message to call back and I did. Here's the problem: I called them and had to start from point zero. The person that I'm talking to can't help me so she transferred me. But other than that, they'd been very courteous every time I call.

I am a tenant of a house in Loveland, Ohio. The dishwasher broke 8 weeks ago and my landlord has a contract with American Home Shield, so she started the process to replace the dishwasher. I had to go through 100+ phone calls for 1) A professional adviser to approve the replacements, 2) an order to be placed with AHS, 3) a shipping company to receive the appliance from GE, 4) the shipping company to deliver the appliance, 5) the installation company, 6) a technician who told me this is the cheapest dishwasher in the market and apartment rated and can not be installed in a house and returned it, 7) all the process from scratch and at the end, notice that AHS will only provide this specific cheap type. And all of this had to be done through AHS, with long wait times of their customer service. And now we just passed 8 weeks and I still do not have that same cheap dishwasher installed!!!

We had a good experience with American Home Shield. Filing a claim has been very easy and they responded very quickly every time we called. The technicians that they sent out have been very gracious, informative, and they did very good job with the repairs.

I submitted for our refrigerator and the representative was very professional. He knew what the problem was, gave us a name of someone who was going to call within 24 hours, and they did, and they set up the appointment. The contractor came and identified the problem. He had the needed part in the back of his truck that he was able to replace in the refrigerator. They are professional and efficient. Since the repair, the performance of my refrigerator was excellent.

We've submitted several claims to American Home Shield and there hasn't been a problem. With the technicians, all of them have been well-versed. They were good, clean, seemed to know what they were doing. We've had a couple of them have to come back because they didn't fix the problem right away. They've actually replaced our washing machine without any hassle, because they couldn't get parts for it (it was difficult to get parts). I figured it'd be a long, drawn-out process, but it cleared in a very short period of time. I was really impressed with American Home Shield.

One of the rare times in customer service that your expectations are exceeded. From start to finish, it was clear that AHS was a top-notch professional service. Our initial use clearly established a high-level confidence that the next job will be done just as well. I am a huge fan!

I was having issues with my refrigerator, so I contacted American Home Shield and they put me in touch with the contractor who was coming out. When they came, the part that we needed wasn't in yet, so they had to order it. They were good about keeping in touch and letting us know when they would get the part. It was an awesome experience. I enjoyed the service and will keep them.

I adored the first contractor who came. He was friendly and professional and I was so impressed. Second guy was nice too. All in all, work got done pretty quick and I was satisfied. I had 3 things go wrong within a month of moving in and it was really nice to get it all taken care of quick and easy.

When I called American Home Shield to submit a claim for our air conditioner, they got in touch with a repair person who was polite, professional, and ultimately, was able to fix the issue. I'm really pleased with them and we're glad that we have the service. I would recommend them.

The technicians that AHS sent out to our home have all been pleasant and we haven't had any issues with them at all. We like the fact that if we had a concern, it's taken care of right away. We always get a call back right away so we don't have to wait.

I had a couple of repairs that needed to be done, and when I called American Home Shield and submit a claim, they explained what the prices were and informed me who was going to call within the next day. They were true to what they said because the contractors did call the next day to set up an appointment and everything worked well. I only had two experiences with them and both of them have been very good.

I went with American Home Shield because I liked what they have proposed and so far, they have done what they said they're going to do. Their claims process has been easy and the technicians they sent out were very resourceful, helpful and friendly. As for the quality of the repair, it looks like it works fine.

My experience with American Home Shield has all been very positive. Recently, I submitted a claim online regarding our air conditioner. The contractor they sent was great and now, the AC's been working perfectly. I would recommend AHS to a friend.

We've had American Home Shield since we purchased this house, and we've been happy with the service.

Submitting the claim for my air conditioner and dryer has been very easy and rewarding. I appreciate having somebody I can call who selects somebody that they've already checked out to come do the work, and I've used it 3 or 4 times in the last year. Also, the technicians they sent out have all been very helpful and great. However, I noticed each year they may have someone different who does the air conditioning. But we've had AHS for years and I've been pleased with them.

The lights on my ceiling fan would just turn off so I submitted a claim about it to American Home Shield. The company called right away, they came immediately, and fixed it in 10 minutes. I'd recommend them.

I had an issue with my fridge and American Home Shield did everything they could in their power to fix it. They're very good, and I'm happy with them. Highly recommended!

Very easy submitting a claim, but sometimes they have a long wait time on hold. Other than that, they're great. Service technicians do very good and were very professional. I haven't had any issues with them... maybe one time when my stuff was still leaking and they had to come back. But that's not a big deal. AHS sent them back as long as it's within 30 days. I appreciate American Home Shield.

Overall, I've had a very good experience with American Home Shield and I'd recommend them to a friend.

I've been using American Home Shield since 2006 and they've done good job, and I'm happy with them. The price is okay, and the performance and their response is fast. We didn't get to the point to file for claim because I just needed them to come for service on different occasions. I heard some people have some complaints, but I never had any problem with them. So far, I had lots of offer from other companies but unfortunately, their prices and the terms and conditions are very different. I'm satisfied with American Home Shield.

Our realtor recommended Amercian Home Shield to us when we purchased the house we're living in now, and recently, we had our air conditioner worked on by them. The process was easy. I went online and described the problem and within a couple of hours, I had an email back and the technician called me the next day. They came and were very professional...they did a good job.

We were disappointed with our previous home warranty so we went with AHS and had very good experience. It hasn't been too difficult to submit a claim. I got to follow the rules. Every time they sent someone out here, it was a good experience. The person would check and see what the problem was. I don't think we've had to call someone out here a second time to repair anything. They did it correctly the first time. Of course, when you send in the claim, AHS has always come through.

I've been with American Home Shield for a while, and it has been easy submitting a claim because most of the providers they send are conscientious. However, we had a problem with one of the contractors they sent to our home, who did a ** work. I went through several weeks with them, and I was in the hospital at the time, so that didn't help either. But other than that, I've been happy with AHS most of the time and I would recommend them.

I made a claim regarding my garage door to American Home Shield recently. The process was easy and there was no problem at all. The people they sent to fix the door were excellent. They did a good job.

While I did not have a favorable experience with my last service call, overall AHS has been great and I have been pleased with their service. In my last service call the contractor did not return to finish the job and returned my calls weeks after I placed the order but by then I had decided to just purchase a new appliance due to necessity.

My experiences with customer service and all service workers has been excellent each and every time. AHS has exceeded my expectations.

American Home Shield hooked me up with the best air conditioning company in the world. I've had to replace two air conditioning units, and they sent the same contractors, so now I'm under contract with them for maintenance, and I would not have known that they were good if I hadn't had American Home Shield. I'd recommend them.

I had some drawbacks in submitting claims with AHS. I know in the fineprints what they are only obligated to. If you read it you can figure out pretty quickly that they're not gonna pay for the basic. But overall, they all did what they all said they were gonna do as long as they buy into all the fineprint that seemed like it was pretty much what they were obligated to do.