American Home Shield Reviews

The original contractor that AHS sent out was horrible. He said there were certain things wrong and had parts ordered. When the parts came in, my husband left three messages for him. They never returned his call. I called American Home Shield six different times, spoke with supervisors who assured me they would call me back by the end of the day or by the end of the following day. But they did not return my calls, refused to send a different contractor out because they had already paid this contractor and paid for the part. I said, "Not my problem. He's obviously not returning your calls. He's not returning my calls. You need to send someone else out." That's when I called the Florida Consumer commissioner.

I used to have yard guys who could do everything and I really relied on one of the gentlemen, no matter what it was. But then he left and opened his own business, and I didn't have anybody to call back on. So I spoke to a couple of friends and they recommended American Home Shield. So I tried it out and with the very first thing I did, I was very happy with them. I had a standard maintenance check up on my two air conditioners and heating/air conditioning units, and the guy from Anthem Mechanical was excellent. He was there on time. He checked everything and found two parts that needed to be replaced. The experience was perfect and everything is working fine now.

I contacted AHS for a service request. I had two lines to clean out and one line leak that needed to be repaired. I made the service request, AHS deducted the fee and said an authorized contractor will be contacting me within 24 hours. That was on a Friday, so I waited all weekend, knowing I probably would not be getting a call on Sunday. Monday am rolled around and no call came from American Plumbing Solutions, LLC. So I called them, hoping this was just me being a impatient consumer, who paid for a service in full so I can just play the wait game. I see how you make your money AHS. After 3 phone calls I finally spoke to a live human, who BTW acted like she could care less about my service call and why I was calling. After explaining to American Plumbing Solutions that they had been selected as the service provider for this, they had no knowledge of my issues, only had a work order number, with two lines to be cleaned and one line that leaked.

AHS has been really easy to work with and submitting claims with them has been very easy. The online part is very well user-friendly. It's real good but if I have an issue, I call them. Recently, I found nine quarts of water in my exchange tube or the air return tube. When the condensation fills up, there's a drain from the bottom of the AC that drains out into outside. Apparently, it was clogged. The AC guy unclogged it and everything's good. I've been keeping an eye on it. Plus, he suggested to put some solution down there every month to keep it clean and free cause we have a lot of bugs and geckos. I periodically check it to make sure there's no water where I put the solution in and make sure there's water on the outside tube. So, that means it's doing good.

The water heaters were banging around, so we called American Home Shield and got that handled. I also paid the $100 for the contractor to come out. They replaced the water heater plumbing and we had to pay extra for modification on the thing, so that was an extra $175. I didn’t expect that, but that was in the contract. But that turned out all right. It took about two weeks after we put the claim in for us to get the water heater.

I had a claim for the stove and another one for the exhaust. The contractor for the stove was quick. They were in and out. They were there the first week to check, and then the following week, they brought the part, and it was done and over with. They were pretty good. I’m very happy with them. But the exhaust is not yet fixed and it’s almost two months now. The guy is supposed to come next week, bring the part, and fix it. The contractor didn’t even call and notify us what was going on. He only checked one of the exhaust. It was supposed to be two. He is also supposed to check the other exhaust next week.

AHS has been pretty good. I mostly submit my claims with them over the phone and it has been pretty easy. I haven’t had a ton of contractors come out but the ones that have come out had been fine. They’ve communicated with me and they had been professional. Recently, I had a shower valve that leaked. AHS sent out J&M HCP and they fixed that.

I had a leak in the second floor bathroom which had been going on for a couple of days. I went online and submitted a claim with AHS. The process was pretty good and I was surprised by how well the thing worked. Then, the tech that they sent out came on time and he was polite. He took care of the problem in one day and he was great. I had a couple of other claims before and my experience had been greet as well. I'm very pleased by this experience and I would recommend AHS.

I was thoroughly impressed with the folks American Home Shield had sent. I try to get my air conditioner checked twice a year, and the previous people who serviced it overlooked matters which Air Essential brought to my attention and repaired. Presently, the air conditioner is functioning in capacity. I could not be more pleased because it’s essential out here in the Phoenix area. AHS has been quite satisfactory so far.

My most recent claim was for a replacement for a chlorine generator for my pool. Submitting a claim online is a heck of a lot easier than over the phone. I did it on the same day I discovered the issue and the contractor was tremendous. I’ve had AHS warranty in other homes with pools and we’ve dealt with the same contractor.

I always go online when I have a claim to submit with AHS and their website is very easy to use. Usually, they send a tech out within 24 hours but some companies reach me really fast or in couple of hours. But I had a problem with the pool guy that they sent out. He had a really weird attitude but I didn't care as long as he did his job. The second time he was supposed to come, he didn't contact us after two days. He didn’t call back or email us. So, we called American Home Shield and he lied about that.

I just bought a new home and requested service from American Home Shield to rekey my doors. I called for an appointment and I had to pay $75. Locksmith 911 came out and the tech did a great job. Everything was fine.

I had a loose screw and submitted a claim for it online to American Home Shield. However, I'm having trouble now with the payment. I've submitted payment three times but their website keeps saying that it's processing. Then, AHS sent me things saying that I haven't paid. Still, the tech who came out was great. He came out twice and did a good job. He fixed it. Overall, my experience was great.

We needed an air conditioner repair as the thermostat went out. I did an online request with AHS but it was a three-day call. I wasn't gonna burn out for three days so I called them. The rep took care of everything for me just fine. She got a contractor out there the next day. They were very clean. It took them a little bit longer to find the problem than I thought but they took care of it. They showed me how to work the new thermostat and they also went and checked the refrigerant to make sure everything was okay. I'm really happy with them. Everything works great.

The refrigerator wasn't cooling so I filed a claim online and American Home Shield sent me an email pretty quickly with the company that was gonna come and visit. Shenandoah scheduled the service for the next day, and they came out very early as they said they would. The first technician replaced the defrost probe. And then, the refrigerator worked for a little bit, but the it quit working again. So, the next technician came back, and he found a wire that was disconnected and reconnected it up and everything started working. But a couple of days later, the refrigerator quit cooling again. The same technician came out when we called again for support and he tested the electrical system and he said that the probe is shorted out, which means there may be a further electrical issue in the refrigerator. He recommended to the company that the refrigerator be replaced with a new unit.

American Home Shield have always been good. They've been very professional and I haven't had a bad experience with them. They give me about two to four hours to expect the contractor out, and that is pretty on time. I've referred several people and they signed up with American Home Shield but because of the way that they signed up, I have yet to receive a referral fee. My brother and my daughter called them and got their contract. They told the rep that I referred them, but the rep told them that they did not sign up online through the referral program so they didn't qualify for it.

American Home Shield sent someone out to check out the air conditioning. The contractor was very friendly. I did the claim online and it was easy.

I’ve used American Home Shield many times and it has been extremely easy submitting claims. I had a blower unit issue at one point, another one when we were abroad and this issue. The upstairs was not getting down the temperature and I ruled out a few things. I called AHS and they said they had to call three other AC and heating and cooling companies because it's a rooftop condenser unit. So, K&J Mechanical, the contractor, was finally available and able to come and look at the unit.

I’ve been with American Home Shield for years and I usually submit my claims online. It takes one day to a couple of days to get a contractor out but no more than that. The last one that they sent was very good. The rep was friendly and very respectful. He also worked fast and fixed everything.

We recently had our bathroom faucet replaced. Before we filed the claim, there was a constant leak. When the company sent by American Home Shield came out and fixed it, we no longer had it. The tech was very pleasant and knowledgeable.

I had a few things go wrong with my refrigerator and submitted a claim online for it to American Home Shield. The process online was difficult. They kept sending different schedules and changing them. They kept saying they weren't so sure why the appointment was scheduled at a time when they didn't have anybody available for their contractor Sears. Thereafter, Sears' techs came out but then they had to order a part. It came later and they repaired my refrigerator. It has been performing perfectly since.

The claim process with American Home Shield was easy. I did it online and the contractor was able to get out in about three days. They were very good too. They were timely and professional. I had an electrical issue with some oven connectivity and the explanation was good. They did have to come back out but I think it was just a weird situation. Plus they came back out quickly and fixed it. It’s been working just fine since then.

I recently filed a claim because I usually air out the washer, and I left it open. When we came home from snowboarding, water was backing inside our laundry floor and I didn't know what was happening with my washer. I called American Home Shield and they discovered that a sock had gone inside the tube. All the tech did was open up the hose thing and get the sock out. They were nice, efficient and professional. I highly recommend AHS to my friends and family.

Our dryer won't heat. There was some board that was out. And so I made a claim with American Home Shield online. It was really easy. The contractor from Sears was very professional and he very thoroughly explained what was causing the issue and the resolution that would be needed. The dryer has been awesome since the repair. I recommended AHS to coworkers and three of them had bought policies from AHS.

We have AHS for 15 years now and we've had several claims within that period of time. We usually make them over the phone and it's pretty easy. They say using the internet is easy but there's so much security problems on the internet until it makes it so hard to do anything on it. But AHS emailed me information and confirmations. Very nice, extremely cooperative, very pleasant guy.

Every experience that I've had with any of the technicians that American Home Shield have sent out has been positive. We recently had Mechanical Contractors come out to do a tune-up on my air conditioning unit. Upon the tech's arrival, he started looking at my unit and realized that they were parts missing. So, he came inside and he told me that he couldn't do anything. He couldn’t put any Freon in the unit because it would just come back out because certain things that should have been in place to prevent it from coming out were gone. He also advised me that my warranty insurance would not replace my air conditioning system. I contacted my homeowners insurance and explained to them what the technician said. They helped me file a police report. And now, the same company is coming out to do the evaluation on my units so that I could give an estimate to my insurance company to get the units replaced.

One of the switches on my breaker was shot and it wasn't staying and connecting. As a result, I didn't have lights in my bedroom. I submitted a claim online to American Home Shield and it was a very easy process. Somebody called me thereafter to get everything scheduled. Southwind Electric came out and their tech was really quick and efficient. He knew what he was doing and was in and out. Overall AHS does a good job. So, I renewed my contract with them.

For almost a year now, I've been with American Home Shield and I've had a good and smooth experience. When my washer was leaking, that affected us a lot because there's a lot of us. I put in a request and it was easy using the AHS site. They have me 24 hours as the expected time for the contractor to come out. The contractor was good. He was nice and professional. My washer has been working fine since the repair. I would tell neighbors to give AHS a try.

American Home Shield sent out BestWay Mechanical to check on my air conditioner. They were paid $75 just to make sure everything was going properly because this was a new condo. The technicians were here for about 30 minutes. They walked around to look at the unit and I was told it didn’t look the best but it was operating properly. The adjustments throughout the unit, you wanna make sure it’s all going through. I’m glad that got done and you know the readings.

While submitting a claim to American Home Shield has been easy, I'm gonna cancel my warranty with them. They don't use any service companies in the San Bernardino Mountains and they always go to the High Desert. Every single time I've called in a request, it has taken their contractor over a week to get to my place. I can't go without water or heat for over a week.

My AC wasn’t working. The thermostat had malfunctioned, and so, American Home Shield ended up replacing the thermostat. The contractor that was sent out was good. They were very responsive, explained everything, checked out the Freon and the unit itself. But they were very professional and quick. I did the claim online, which I prefer so I don't have to sit on hold. I had also contacted the customer service before from American Home Shield and the first time wasn’t so great just because they had to actually refer me to a different call center, and it was a lengthy process. I was trying to renew my account, and it wasn’t very good. Other than that, Home Shield’s been great.

Updated on 05/21/2019: Well Lawrence came out today to. So what’s next replace the parts on air conditioner. After which he finished unit still wouldn’t come on, so he went into garage and said something was wrong with heat so air wasn’t going to work, but yet it was running before the fan broke so he kept at it then he found a blown fuse. And fan they put unit is so loud it’ll wake up the dead. So what’s next I have granddaughter with sickle cell anemia and she can’t do heat because she has a very bad pain. Then she has to go to hospital. I feel like I’ve been treated very unfair with this and much as they’re worked on it it shouldn’t be this way year after year.

Mother's Day morning I was stuck in the garage for over 20 minutes. One day last week it rained really hard, and then it was 100 degrees, and for some reason the garage door start to stick. It only sticks if it's raining really hard or if I'm coming in late at night. Then I have to park outside and enter through the front door. For safety reasons, I love my garage.

We set up service for a leaky faucet May 2 2019. As of today, May 13, we have had no resolution. For the monthly fees and the $100 service fee, we have had absolutely zero results. Phone calls to live personnel did not resolve the situation. We have canceled our contract and have requested a full refund of ALL money paid out.

I have had a contract with AHS for approximately 13 years. I have canceled today. They have become unrecognizable. I was hung up on by a CSR today as well as being placed on hold for over 30 minutes. I don't know where their call center is now, but every person I spoke with today was foreign and there was an extreme language barrier.

I called in for 2 different repairs, and didn't realize that they were sending 2 different contractors. The first one contacted me right away and came out immediately. He did both repairs. Then he called later to say he wasn't authorized to do the second one, and was not being paid. When I contacted American Home Shield, they refused to pay him because it wasn't pre-authorized, even though he fixed the problem. I am paying him out of pocket, because it isn't fair to him, he did the repair and it saved me time to only have one service call.

You think purchasing a home warranty will save your hassles, time and efforts. Well think again. The most recent experience with AHS made me think it's a mistake to call them out for a service and it's a mistake to purchase home warranty. My service order with AHS on replacing a faucet caused more damage than the original repair. AHS said they don't cover the damage under the contract.

My garbage disposal went out and I called in for a work order. The gentleman I spoke to asked me if my garbage disposal is in my laundry room. After explaining that the garbage disposal was in my kitchen, they had the contractor came out and repaired the garbage disposal. 2 days later all of the water from my sink is draining into my dishwasher and flooding my kitchen. I called in to report it. The representative was going to put a work order for the dishwasher. I asked to Supervisor and was transferred to the automated system to start the call over again.

I had a plumbing issue. The water would not drain in the basement. So we called American Home Shield, they sent out a contractor and found out that a part had been broken and so it was not allowing the tub to drain. So he left and said he had to order the part. A couple days later he came in and replaced the part, and it’s worked since. They were very responsive, both American Home Shield and the contractor they sent, so I was very satisfied. I've filed about five claims with AHS and the contractors that they've sent have been professional. They normally wear booties on their feet when they come in and then clean after themselves too.

It took two days for a contractor to get out for my air conditioner claim. There was an issue with the condensate lines on the AC. The contractor took a couple of hours but he got it done in one service. The AC was great since then. The contractor I had is probably one of the best ones AHS ever sent out because I've had several claims with them in the past few years.

I’m happy with the service American Home Shield is providing. I have called the company four times for different issues and it’s always been a good experience. The website was super easy to navigate when filing a claim and for my air conditioning call, they said the contractor would come out within the next 24-hour. He came out in less than 24 hours and the service was good and very fast. I’m impressed with that because I have kids and those days were the hottest days of the week. But the air conditioner wasn’t cooling enough. It was just throwing regular temperature air. The guy from Absolute Heating and Cooling showed me that he really wanted to get things going in order to fix the problem so that we can have air conditioner at home promptly. The service helped a lot and the air conditioner is good now.

I went online to file the claim and the website was pretty easy and simple to navigate through. I was given 24 to 48 hours or so to expect the contractor to come out. A-US Air Conditioning of Texas did show up within that time frame but the first gentleman didn’t inspect the air conditioning fully. Usually, when they come out, they check the upstairs unit and make sure it’s okay. Then they check to make sure if there is any air blowing then they go outside. This guy did not do any of that. He did not diagnose the problem properly either. They had somebody come to install the compressor and then they had somebody to come and diagnose the problem. But he was saying that it was electrical then it wasn’t. He had to come back out only to tell me that it was the compressor when he should have been able to diagnose that from the beginning. But they've come out before and I’ve never had any problems with them. Also, the service from the guy who actually fixed it was really good.

I called American Home Shield on a Friday about my AC not working, and ice cube came out the following Tuesday. It was a pretty simple and straightforward process. They gave me a window when the technician was going to arrive from noon to 4:00 PM. What ended up happening was they called me at around 11:00. They said they were ready to come over. I said I'm still at work because they told me 12:00 to 4:00. So then, I went home. But it was fine. They ended up showing up at about 1:30. I told the tech what was wrong with the AC and what I had done to fix it already.

My washing machine had went out. There was a part that had broken on the dryer, and it wasn’t turning properly. I filed a claim with American Home Shield over the phone. The lady I spoke to was acting like she didn’t see that it was covered, and I know that was because they fixed the problem before. She wasn’t being very helpful with that. But after we resolved it, it was fine. I guess she wasn’t looking in the right spot. I had explained to her four times. But with the contractor, One Appliance Repair, I’m gonna call them again. Their customer service is outstanding. They were very thorough, took care of everything, showed me what was wrong, and went far and beyond to help me. Everything’s A-OK since the repair. I've been with AHS for years. I’m very pleased with them.

American Home Shield sent American Home Appliance to install my washer. It was a very well-managed process. Everything was very timely, and I was very happy. But the wait time on the phone was phenomenal. It took about 25 minutes just in order to get a customer service. The first time they said it was high volume. So if I were to suggest an improvement, in today's day and age, is they should be a lot quicker. But overall, I'm very happy and satisfied with AHS.

We ended up having a water leak on our AC and we got that repaired. We called American Home Shield but they didn’t cover the drain pan so we had it covered. We had to come out of pocket on our own on that one. However, the AC, once the drain pan was done, it wanted to keep running. So, we had to call them back out and that experience was really cool, too.

We had a stoppage and drainage issue. It was going on for a month but then we saw that it was covered in our home warranty. So we gave AHS a call. However, interacting with customer service was terrible. There was a language barrier and that was frustrating. AHS should not have people outsourced. Their employees should be people who have good quality English. Still, the contractor who was sent was courteous. He made me feel at ease and showed me the problem. Working with him was a positive experience.

We called American Home Shield to submit a claim for the dryer and the rep was very thorough, very pleasant, and knowledgeable. The dryer wasn't spinning and the contractor took out the drum and they did their job. And then they checked the stove, and they told us what we needed, and that we had to call. They were all so thorough also. The rep gave us several choices and gave me some time to think about it. We’re very pleased with American Home Shield. When we got a letter that it was time to renew, there was no thinking about it. We’re gonna renew again and hope everything turns out for the best.

90% of the time that I have to make a claim, I go online and do it. The other 10% might be calling on the phone if I wanna give American Home Shield some more details or if I have a question about coverage. It's easy. I made a claim when the compressor on the outside of the house wouldn't shut off when it would go on. The air conditioning works but the compressor would just keep spinning. Consolidated Mechanical was the contracted company and the technician who came out knew what he was doing. He wasn't very lackadaisical. I talked to him and I saw what he did. He found some kind of a circuit breaker and something there was burnt. He replaced that and the compressor was fine. It was pretty easy. I've stayed with American Home Shield for the last few years because they're good. Sometimes, you might ask, "Why do I gotta pay a $100 for this?" But all in all, you know what it's gonna cost you and 90% of the time, it's pretty much cut and dry.

I submitted a claim with American Home Shield for a washing machine issue. I did it over the phone and I had an excellent interaction with the American Home Shield representative. The washing machine wasn’t cycling properly. I kind of diagnosed it before having the people from Pro Appliance Inc come out, but the guy who came out was very good, very efficient, and very knowledgeable. I had switched to American Home Shield about nine months ago because I was dissatisfied with Choice Warranty. I was very happy with my experience with American Home Shield.

One of my experiences with American Home Shield was good but the other one is bad. We called them about three months ago about a furnace and an air conditioner combined that was not working. They sent out a couple of people to look at it. Some of them came back but there was one that we never heard from again. We contacted the one that we did hear back from. The technician had seemed very polite and knowledgeable. He also did his job efficiently. He said that a part needed to be ordered and that it would come fairly quickly. But that was the last we heard of anybody.

A very professional customer service rep assisted me in setting up my appliance claim when I called American Home Shield. A contractor was out in an appropriate time who was very professional, polite, and nice. He provided a very efficient service and he went right to the source. My appliance has been excellent since then.

Our fridge was not working correctly. We called American Home Shield and their reps were very helpful. We had somebody come out and they fixed the fridge. More recently, our air conditioner went out as well and the tech sent by AHS came and put coolant in the unit to cool it in. However, it still wasn't working properly. So, the tech came out again and said the problem was the coil. I understand those things break but I was curious as to why he didn't catch that problem the first time. I’m disappointed and a little concerned about that. Still, customer service has been good and AHS's techs come and they're very professional. They take care of what they need to. AHS has been great.

Submitting claims with American Home Shield has been easy. I just call them up, and they’ll send out somebody to check the issue out and go from there. This time, they didn’t happen to find anything. I thought my refrigerator was leaking some sort of dark oil liquid. And Murphy’s Home Services came out to check it out and couldn’t find anything wrong. They seem to be knowledgeable of their job and did a thorough inspection. And everything was good. It was the tile floors in the kitchen, and there was this really thick and dark oily liquid that was in the grout line on either side of the refrigerator.

I've been with AHS since July of last year and submitting a claim was easy once I found the number. It was getting the number that kinda threw me off. But they sent somebody over very quickly when I had an issue. My situation was all cleared up within a week. Our issue was the dryer wasn’t working unless we pulled it away from the wall. And if it was pushed up against the wall, it would short and would turn off. When the contractor came in, he noticed that the electrical outlet was not secured in the wall. So, he tightened up the screws and put everything back, and we were able to push the dryer closer to the wall. Everything worked without problems. They were very nice, he was very concerned about our situation and I was really pleased with him. One other thing is that I expected to get contacted afterward to say, “you owe this much.” But I was never contacted again. So, everything went well. I was really happy.

I have recommended American Home Shield to a friend. The last claim I had with them was with my Vent-A-Hood and the company that came was wonderful. My Vent-A-Hood was not exhausting like it was supposed to, and the gentleman that came out was very knowledgeable and repaired it. They also cleaned up after they did the work. I was running a little behind, and the gentleman waited until I got there.

Some cord from the back side of the dryer had an electrical pop and a belt had to be replaced. I submitted a claim to American Home Shield over the phone and it was quick. It took four days for Gen Tech Appliance to come out and they were great. They came in, and were in and out as fast as they could. They rewired it and put a new power supply. Since then, the dryer has been back to normal.

We weren't having a temperature control with our cooktop and we were given a 4-hour timeframe on when to expect the contractor out. It's two days after my call, but they kept it. The contractor American Home Shield sent had to order a part and it came in about a week. It was good service.

American Home Shield sent out R&R Electrical and they did what they were supposed to do. Everything was fine. I'm paying for a service and they're doing their job, so that's terrific.

When the air conditioner wasn't blowing cold air, I submitted a claim online and then did a follow-up phone call to American Home Shield because there was a mistake about the contact number. The contractor came within the expected time and it was wonderful. The tech went around and spent a lot of time. It was very good and very thorough. He was fantastic. Everything is fine now. So far, so good.

My AC wasn’t cooling and AHS sent out BPM Service Heating & Air to repair it. They checked it out and the Freon was low on it, so they had to put a little juice in it. They did a good job and I was happy with their service. The AC has been doing fine since then and I would recommend them. Other than that, I submitted the claim over the phone and I noticed that AHS doesn't have enough staff. They give you too long a hold time and that’s a bunch of crap. When you have to hold on the phone sometimes for an hour to get to talk to them people, that’s just ridiculous. Also, my recent claim for the AC was the most expedient claim I've ever had. I filed it that morning and the techs were through before noon. I also had other contractors aside from them and they've been very satisfactory.

A year ago, we had an issue with the plumbers who left the bathroom a mess. They had to replace the guts of the toilet, and they left the trash from the guts and the empty boxes in the bathroom. These two guys were just rude. I called American Home Shield and told them what they did. They told me that they would take note of it and that I will never see them again if I have problems.

I was having issues with two of my electrical outlets in my basement. For the most part, it was easy making a claim online with AHS. An electrician came out in 48 hours and I showed him which outlets were problematic. He said he would take care of it. I went inside and when he came back out, he had fixed the issue. It took him only 30 minutes the most. This is my sixth claim with AHS and I've had no issues so far. Everything's still working.

I could hear a metal on my outside chiller, and I could tell that the bearings are going out on me. And about a day later it quit and froze up. So, I went ahead and called American Home Shield, and then, they had set me up with a contractor that was here in the house. He fixed the issue in no time. He blew out the drain, and it came on. I gave reviews for the contractors that came out. The guy had the motor, and then it took him no time at all to go ahead and do it. He is knowledgeable and everything is now working good.

I had a water heater failure and I made a call to American Home Shield. I told them what was going on and they got in contact with a local vendor. They came back to me and I arranged a schedule with them, so everything was simple. I had no problem at all with the rep and the interaction with the contractor went fine. We bought the home three and a half years ago and apparently, the water heater that failed was not installed to code. So, it cost us roughly $600 of out of pocket in addition to the AHS fee. That was unfortunate, but it is what it is and it wasn’t the fault of the contractor.

I needed an AC tune-up for pre-season and I ended up having to call a representative at AHS to file my claim. Their website wouldn't take it online no matter how many different ways I tried, so I ended up calling it in to get that done. Other than that, my experience went well. The techs showed up on time and took care of the problem. They did a really good job, too and the AC has been running really well. The only thing that wasn't part of the service was draining it and I did that myself. I've got drip pans and it involved just taking the panels off and getting those out.

I have called and chatted with the customer service department on 4 different occasions starting in the month of March 2019 to inform them that I moved and no longer should have a contract. I have been charged each month and the contract is not cancelled. The call center representatives told me it may take several months before my contract will end because the cancellation department is in another country. I sold my home in February and did not renew or purchase an additional contract; however, American Home Shield has a contract open in my name.

The noise that our dishwasher made was getting worse and worse. My wife thought it was reaching a point when it was about to fail. We submitted a claim to AHS and their contractor came. My wife said that he was super helpful and explained what was going on in a way that she could understand and offered helpful maintenance steps for the future to improve the life of the dishwasher. Since then, the dishwasher has been great.

All my toilets were getting backed up, so it was clogged in between the septic tank and the piping that connects to the septic tank. I called in a claim with AHS and it was really easy. Their reps have always been really nice and helpful in making sure that I put in the right type of claim and I've never had any bad experiences with them. For this claim, AHS sent out SDL Plumbing. So far, I haven't had any issues with the contractors who came out here. But when I put in a claim for my stove, it took a long time to get it fixed and the part was delayed. Other than that. everything has been really good and anybody who has come out to the house have all been nice, informative, and worked to get the issue resolved.

There was motor noise in our dishwasher. The contractor, Foothill Appliance Service and Repair, was excellent. He told me that he needed to replace the motor. Overall, American Home Shield is a good company.

Our furnace stopped working and we weren’t sure what was happening. The fan was on but no heat was coming out and it was still a little cold. So, we set up a claim with AHS. We did it online and they assigned Eagle Air to us. Their turnaround time was almost immediate. I was getting correspondence the next day, on Sunday, that someone would be calling me by Monday. And the tech called and came out on Monday.

Sometimes it is hard to reach American Home Shield when I submit my phone over the phone, and if I do reach them, it is hard to understand some of the representatives. They don’t understand what I’m trying to ask or I don’t understand what they’re trying to tell me. It depends on who answers. The last contractor that they sent out was excellent. It took them a minute to get back with me after I sent the claim, but it worked out. The tech knew a lot and he knew what he was doing. After the service, everything has been good so far.

I had issues with my icebox and my dryer. I called AHS over the phone and my interaction with their reps was great. They made sure that my questions were being answered and they tried to help me to the best of their knowledge. The contractor they sent out was very good, too. They were informative and let me know where the problem was so it couldn’t happen anymore. And since the repair, everything has been good.

It's generally pretty easy making a claim with American Home Shield, but I have noticed that different representatives would ask for different criteria. Some of them, if I give them my information, they would go ahead and let me do what I need to do as far as calling in the work order. But some of them would say that my boss Aris doesn’t have me on here so there was nothing they could do for me. I would then have to call back in and get another representative. They'd then go ahead and take care of me. Sometimes, the process isn't as consistent throughout the entire program.

Our recent claim experience with American Home Shield has gone very well. The contractor was very cordial, very professional and very knowledgeable on what he was doing. He was explaining as he was doing the investigation and the repair. It was a series of problems that required to do a couple of three or four different trips. That one particular incident on the p-pump kind of multiplied as they were making the repairs and it wasn’t in any way a fault on the contractor. We’ve just turned on the air conditioning and it’s working quite well. American Home Shield is a great plan. We’re very pleased with it so far.

The service is great. The only thing is that it is hard to get through American Home Shield to get your appliances fixed. Communication is bad. But the people that they have that I’ve worked with was great, except for one company in Alabama. I have a claim for one of my rentals that have been open for over a year now. American Home Shield sent a repairman out. He diagnosed what was wrong with it, which he lied, tried to sell me a unit, and I refused. So, he let all of my Freon out. And the part he put on, he didn't hook it back up and told the company that I needed a new compressor. The company took his word for it, but they wouldn’t go back out and send someone to check to make sure that it was working.

We had a breaker that kept tripping, and so I did a claim with American Home Shield online. The plumbing company contacted me on a Monday. I submitted the claim on a Saturday, so it was a non-business day. They were great. They were prompt, polite, helpful, and informative. My experience with American Home Shield was very good all around. I'll be sticking with them.

Texas Lock Professionals had to change the deadbolt because we had just purchased a home. We had to change the locks on there and it was a great experience. I filed the claim with American Home Shield and the people who assisted me were good. They were nice and professional. It was easy. The guy came out the next day and it was quick. He was in and out within 30 minutes.

Our AC is now fixed but I had a hard time. My air conditioner was failing and American Home Shield gave the contract to Airtronics, a third-party contract agency. The guy came up two days later, inspected and found that the compressor was going out. He said everything was taken care of and that I was covered. He said they would just order the compressor then he left the site. I was sitting tight, rest assured. He said that it would take a couple of days to arrive in their location and they would give a call to set up a new appointment to get the air conditioner fixed.

The sensor on the garage door opener broke as well as the mechanism that pulls the door up and down. When I spoke to the reps from American Home Shield, the customer service was great. When the technician came, he didn’t have the right parts, so he ordered a brand-new door opener. He did an outstanding job.

We requested a pre-season check-up for our air conditioning unit online from American Home Shield. Their website was very easy to navigate and the contractors who came out were very nice. If they need to take care of an issue, they would come back out and they fix things. Thus far, we've had claims for our plumbing and our garage with them but then the latter wasn't covered. Still, I love AHS. They're easy to work with and I promote them to family members.

I had an issue with our air conditioner and I submitted a claim online to American Home Shield. For the follow-up, I did it over the phone to make sure that the claim is gonna go the way it's supposed to. Everything went really well and the process was easy to do. We've had a service check done on the AC and the technician said that he thought a valve was going bad. Another technician came out to confirm and saw that the AC was just low on coolant. The techs were super professional and I couldn’t have been happier with the way they did their business. The last tech was super friendly and offered to come back and help us out again if we needed it. Since the repair, the AC has been performing excellently.

When I submit a claim to American Home Shield, I usually get a text message and an email and then I call the contractor and schedule the service. Recently, I couldn't program the remote of the garage door, so I submitted a claim online and American Home Shield assigned Cactus Garage Doors to work on it. The contractor was professional and everything went well. It is more convenient to be able to open the garage door with the remote.

We couldn't find the category to use online so we submitted our claim to American Home Shield over the phone. The rep was extremely nice and very helpful, and the contractor was out the next day. We had a leak coming in from our kitchen sink. The contractor was super nice, easy to work with, and they fixed it within the same day.

I had an issue with my oven and I submitted a claim for it to American Home Shield. It took weeks to get the part and I wasn't happy about that. It was five to six weeks before the job was completed. Furthermore, there was somebody in their office who was not customer-friendly. That person would say "The part's not in. We'll call you when it's in". I wasn't really happy with that.

The garage was smoking when let up, and I had to make a claim for it over the phone because the online system was not working. The customer service at American Home Shield was good, but the rep couldn't inform me why I could not do the claim online or resolve the issue. The tech that came did great, was on time and fixed the issue in less than 20 minutes.

There were some issues with American Home Shield's online process in the beginning but my agent spoke with someone and the issue was taken care of very quickly. The contractor they sent was great as well. He called ahead of time and came in a timely manner. He was very helpful, nice and had a lot of knowledge. I asked him questions and he was able to answer all of them. At the time, the kitchen sink was a little bit loose and in the upstairs bathroom, the toilet was also a little bit loose and he clamped it on to the floor. Then in the tub where you turn the water on and off was a little bit loose as well. He was able to take care of all those three issues that we had.

I received the American Home Shield policy paid for by the original seller of the property. They gave me a full year of protection, and I decided to renew because I believe that the program has value. Their coverage is good and I had a good experience with them. They had Heritage Air and Heat come up for my recent claim. There was a switch up in the attic that had been thrown off that prevented the system from working. The tech showed up, and he went through his troubleshooting process. He determined that relatively quickly and threw the switch up in the attic, and said everything works. I checked it out and it has been working ever since. The tech was certainly qualified, and competent. He went through the basic steps.

My AC unit wasn't cooling and coolant needed to be added to it. I submitted a claim online for its repair to American Home Shield and it was a quick and painless process unlike before when I submitted a claim for my oven. Their contractor gave me a couple of calls to let me know that he was on his way and that he was delayed at first. When he arrived, his service was so-so. He didn’t come with all the equipment that he needed and he asked me for stuff. However, I hope that the leak stop that he put into the system holds because $175 every time isn't gonna cut it. Still, I've recommended AHS to my friends.

My heater in the pool spa would be dead at the beginning of every year and I would have to call somebody out. They would tinker and get it to work and sometimes, it lasted the whole season, sometimes, it didn’t. I just had it redone now and so far, so good. The heater is 45 years old and it may be well-past its life expectancy. American Home Shield doesn’t wanna replace it. They said they could fix it but a fix shouldn’t be required for the same thing on an annual basis. The first and second time they fixed it, I said it was fine. On the third time, I said it should be replaced and they said no. They fixed it back together and it went out again. This time, on a conservative basis, it has been an annual deal for the last five years.

The blower fan on my air conditioner stopped working. I filed a claim online with AHS and right away, they reached back to me. Initially, I got correspondence through email that they had got my request for a service and would be contacting me the next day, and they did. Then, the techs they sent out were wonderful and since the repair, the AC works normally. All in all, it was a wonderful experience.

I had a problem with my icemaker and American Home Shield contacted Appliance Connection. They sent out a tech who was so nice and helpful. I was very pleased with him. But when I first talked to him on the phone, I was a little bit apprehensive. He was a little tentative, but once he got here, we were just fine and he fixed the problem. He had to replace a part of the icemaker and when he showed me what it was, it was pretty obvious. I also have another problem which is a noise that the refrigerator has been making. It would sometimes coo like a dove, which normally to an old Southern boy would be relaxing, but sometimes it’s not. In defense of the tech though, he couldn’t fix it because we couldn’t duplicate or replicate the sound. It's an intermittent problem and we could not make it happen at the time.

We had an issue with the garage door. AHS sent out a technician and he had to replace the gears inside it and get it working. The gears were stripped, so the door wouldn't move. We disconnected the garage door opener from the door because we had to do it manually, and the tech was able to fix it. Out of all the things that I've had done with AHS, that guy was the most thorough and knowledgeable guy in his field.

It’s been over 13 years now that I've been with American Home Shield and I’ve had at least one claim in each of those years. Out of those 13 claims, I would say 9 were satisfactory and 4 were not. And of those 4, those were usually associated with the contractor. There was an issue with the heating unit one winter and when the contractor came out, they discovered that it was a part. But you have to wait on the part then you have to reschedule a follow-up visit. So there were three or four missed opportunities because we couldn’t get our schedules to synchronize. The repair took almost two weeks to get done and that was in the wintertime.

Our hot water heater wasn't working so we had somebody come out and take a look at it. It turned out that it needed to be replaced. American Home Shield paid to replace the entire hot water heater and we only had to pay $100 out-of-pocket to bring it up to code. We were extremely happy that American Home Shield paid for all of that and we were definitely glad that we had a home warranty with them. I am definitely considering renewing our home warranty for next year.

My washing machine went out and AHS sent over a technician to come and check it out. They determined that it needed to be replaced. And we're still in the process of replacing it now. They had delivered one. But we canceled and sent that one back and then we went to go purchase another one and then just sent my refund back from the purchase. I submitted the receipt yesterday and they said up to 10 days so I'm kinda waiting to see to make sure that their process is straight. AHS got a great contractor like they just sent out. One good thing is they let you choose the contractor that comes out. So far, AHS have been taking care of everything they need to take care of.

Horrible selection of Contractors, Medallion plumbing came out and replace my water heater, it was crooked and their attempts to correct were unprofessional. American Home Shield offered NO help during the process. At the end I have a damaged "New Water Heater" that looks like a "non professional" installed it, maybe they were and AHS just does not care. When calling customer service they did not return calls or listen to my issue. If they send out one more non-professional I will cancel my policy.

My water heater wasn’t providing hot water anymore and then, the system at the back of the toilet just kept running, and it wasn’t flushing very well at all. Also, the tub was completely stopped up and it wasn’t draining at all. When I submitted the claim online to American Home Shield, I got a referral to the place which came last time, and they were good too. However, they called me and said they wouldn’t be able to come until mid-May. They suggested that I call AHS back to get someone else and say that it was needed ASAP.

The faucet in the shower broke and submitting the claim online was extremely easy. The representatives were nice and they were professional when they arrived at my house. I have no complaints. This was the third claim I’ve made with American Home Shield. The only good experience I’ve had with the contractors was for my washer repair. Billy’s came out and did the repair. They didn't try to say they needed to modify this or that. My air handler was a totally different experience. I ended up going out on my own and getting another company to replace it at a more costly repair. It was the same thing for my shower.

My AC/furnace completely lost power about two weeks ago. I called American Home Shield and the contractor came out and fixed something but the issue happened again for several days recently. So, the contractor came out again, and it was great service. The tech was here on time, and he was very friendly. He replaced the control board and then left. He did a good job. It is working great since he left.

My wife's girl friend had a home warranty with AHS and she recommended it to her. Then, my wife came home one day and said that she got one. We're in pretty good shape and we have a pretty nice home. It's big and a lot of things just go wrong with it. Whatever I can do, I can fix myself. But when it comes to air conditioners and some of those other stuff, a smart man knows his limitations. So far, AHS is really good. It's the first time we've ever had a home warranty program and you always hear bad stories about it from people. But I always wait and find out myself. I don't pay any attention to people when they do that stuff. I'm sure they mean well but that doesn't mean that's gonna happen to me.

After making an online service request, which was very easy, an AHS contractor was out within 24 hours for our air conditioner that was not cooling anything down. Kemph Heating and Air Conditioning was our designated contractor for the claim and they were over the top. I didn't have any high expectations just because in my past experience, people who do HVAC work were just always so busy. We’ve had some bad experiences with others. But Kemph came out quickly. They were friendly, cleaned up after themselves, and got the task done. If everybody worked that well, the world would be a better place. They were incredible. Our air conditioner is stellar and working fine.

The fan of the AC unit did not seem to be working. The young man that was sent out was top quality. He came out fairly quickly and explained everything that he was doing. American Home Shield is a great service for on-the-spot and people in the need quickly without a huge budget to work with.

American Home Shield is still trying to get my AC fixed. The contractor found out that the circuit board was not good. So he replaced it but the circuit board he replaced it with was not good as well. Now he is getting another circuit board. It has been over a week since we started with the service and today will be the fifth or sixth call to have the contractor come out. The AC is cooling, but it is not cooling correctly.

American Home Shield is pretty good. I've used them several times and each time, I had no problem. I do my claims by phone because sometimes I like to ask questions. I like to talk to a live person just in case I have a question. When I did, their reps answered them. It's been an easy process. AHS would have somebody out in a day or two. My experience so far has been pretty good. When we were having a leak on the bottom of our air conditioning unit, AHS sent out South Cooling. They came out and said it was the pipes that were leaking so they put some new pipes in and sealed it. It was like good as new. Mostly everybody who AHS sent out has been professional. They come out, tell me what they're going to do, and do what they need to do. They then sign off on the work order that they have and give me a receipt.

My most recent claim with American Home Shield was very good. The first time, I did it through the phone. It was quick. But the second time, I did it online and it worked very well. Once I submitted online, after a few hours, I got the appointment for the technician. It was for the next day, so everything was really quick. Both of the times, the claims were for our AC. I got the same contractor and the same technician. He fixed the problem and my experience was positive. I like it a lot and I’m happy.

When I moved in, the outlets were working fine. And in one of them in my master bedroom, I had to keep resetting that little push button on the bathroom outlet. I did that for a while and it was working. And then, it got to where that didn't work. So, I thought I needed the outlet replaced altogether. So, I called American Home Shield and set up an appointment for that, and they sent someone out from an adjacent town. He fixed the outlet and didn't take too long. Submitting my claim with American Home Shield was easy. The particular electrician who came was very kind and caring. Before I took out the Home Shield, I had an electrical outlet installed in my front porch, which I did privately and that electrician was very rude and condescending. I would never ever use the services again. And I was almost a little bit paranoid. But this person sent by AHS was very polite and very professional. My experience for my claim was very well taken care of.

The AC/heating unit broke down. AHS had to get the folks to come out and work on it then, they had to order some parts. It took a little bit long for them to get the parts and that was two weeks ago when the unit broke. They said they would have the parts and be back last week. When we called them, they said they didn't have the parts in. But when the person called me back, we were told that they did have the parts. It was just that they hadn't called me yet. I can understand that things get mixed up but when you're without air, it kinda puts you on a bind for two weeks. At any rate, the guy came back out and fixed it. The unit is working well now and everything is good. Hopefully, it will still be because I know it's gonna be extremely hot this weekend.

American Home Shield has not been sending the right people out here to do the job right. I had an issue with my refrigerator and I called them. The contractor came out three times. Every time they left, they said it has been fixed. We have a ministry and we use this freezer in the garage because we feed the hungry. So, we keep it for the meat and when Thanksgiving comes around, we use that to feed the homeless. When the contractor came out the first time, the guy left and he said it was freezing. So, they turned the freezer on and put everything back in it. Two weeks later, we opened the freezer and all of the stuff was thawed out. So, I called the contractor back out. They said it needed a compressor. They came out and put that. When I asked if it was already okay, they said everything was freezing.

Our air conditioner stopped running and I filed a claim over the phone with American Home Shield. The representatives took care of the problem. I called on a Friday, and somebody from Crispy Air & Heating came out on a Tuesday. He was good. I knew the air conditioner was going. The house was 15 years old, and so is the air conditioner. So I knew that eventually, I was gonna need a new air conditioner. He told us what needed to be replaced and how much it was gonna cost. He was knowledgeable about what he did. I got a new air conditioner. American Home Shield didn't pay for the air conditioner but they paid $4,000 towards it.

Nobody wants to go into a new home having to need their warranty this soon. We’ve only been in this house for almost three months but we were thankful that, since the issue was the air conditioner, American Home Shield was really fast in getting somebody out there to help. Our only complaint is that they had a couple of our information wrong and that almost cost us the warranty. Somehow, they had the wrong domain in our email and then the wrong street name for our address. But they figured out that they were mistaken and they corrected it so we’re good now.

I like to submit claims to AHS online. But sometimes, I have to get someone on the phone because I don't have the ability online to be specific about certain things. Also, my experiences when speaking to their reps have been mixed. Sometimes, their reps are great and other times, they struggle a little bit. Still, most of their contractors have been courteous, polite and professional. Most of the time, they're on time and I would have no problem.

My interactions with American Home Shield's vendors have been straightforward. I asked if they could have their people call before they get there and they always did. So all of them seem to be accommodating. I've had American Home Shield for a couple of years and I'd recommend them. I have it on auto-pay each month and the renewal will be almost transparent. I wouldn't see it because unless we say stop, they're gonna keep going.

I've been with American Home Shield for two years and their reps have always been very good. I called them when I was in need of a drain cleaning service as my sewer was clogged. The people that work for American Home Shield are always very helpful and they seem to be very efficient. They seem to keep good records too and they’re fairly prompt.

I've been with American Home Shield since January and I file my claim over the phone since I like talking to people. They usually send out the contractor the next day. I'm happy with their service. When I had an air conditioning issue, the contractor said that it was a shortage in a wire. As soon as he replaced that wire, everything has been working perfectly.

The claims submission process with American Home Shield was pretty simple. My wife put in the claim online and then we were supposed to receive a call from the first contractor's support person. But the lady wasn’t responsive and we ended up having to call her. A few days before the first person came out, we had some storms and the lady was saying that our water heater issue was caused by the storm. But how could all this corrosion be caused over a weekend? So we got a second opinion. The guy came out today and said that was silly. So this second guy was awesome. I knew American Home Shield contracts out some of the services and other than my entire family taking cold showers or just putting deodorant on since last Saturday, it’s been a good experience.

We were trying to sell the house, and the buyer got it inspected. They said that the air conditioner unit was low on Freon, and there were a lot of issues with the unit. We contacted AHS and Comfort Heating and Air came around. The rep patched us through where we needed, and helped us out. The technician came out there and went through the history of the unit. He even was able to reference the house years back. We found that the person who the buyer brought didn't do a good inspection.

I submit claims to American Home Shield over the phone and sometimes, it takes forever. When my air went out, I drove from my house all the way to work, which takes me 15 minutes, and I was on hold. Then, finally, when I got through to them, it was a long time before they could get somebody out because it was summer out here. They didn't have somebody out to come for another 10 days. I had to call someone else and I had to go to a hotel until I got somebody out there. I live in Vegas and we have 24-hour emergency service out here. I don't understand why American Home Shield does not have that with their service. They would get more people buying it if they had that because that’s the biggest thing that you don't wanna go out.

I had a garbage disposal that apparently was leaking. Submitting the claim for it with American Home Shield was straightforward. The representative was effective and got the plumbing company to come out expediently. They called me that same day to set up an appointment, which was awesome. But then, they took a day or two to come out. Dillon was the guy who came out and he was absolutely awesome. When he was here and he installed the garbage disposal, the switch that turns on my garbage disposal broke. So, I called American Home Shield and they said, “Okay, we’ll send some electrician out.” And that’s been two weeks ago. I’ve been a customer for about three years now and I haven’t had any issues, and I appreciate this service. I just have the issue with having someone waiting at least two weeks now for an electrician to come out.

American Home Shield referred me to a plumber who came out to my house. There were two toilets and two bathtubs on the ticket. With the two toilets, the plumber said he fixed them. And he couldn’t fix one of the bathtubs because it wasn’t covered. I called back two days later because one of the toilets wasn’t fixed. And he had told me he replaced the guts on those toilets. The point is when you have a toilet that’s running all day right after the plumber’s there, you call the plumber back and say, “Hey, whatever you did didn’t fix the problem. I don’t need to be charged another hundred-dollar service fee. The person's response to me when I called them back two days later was, “Well the plumber that was already at your house is fired. He no longer works here. And we’ll have to get somebody else to come back out.”

The dishwasher started leaking into the floor and the cooktop stopped working properly. Then one of the ovens stopped working properly and there was a problem with the burner, one was with the strikers and the other one was with a gasket. I submitted a claim online with AHS and my experience was good. Each one of those things was remedied quickly. David from Chaney Appliance Repair came out and he did multiple repairs all on one claim. So far, everything's working fine and I haven't had any issues since. He was amazing and very professional. I would recommend him.

My garbage disposal wasn't coming on. I called American Home Shield and they assigned my case to Amazing Plumbing and Rooter. They were ready to come out the next day, but I work every day so I had to get them to come in on my day off which was a Monday. The contractor came in and he was professional. My garbage disposal was kinda old so he had to replace it. He took his time and put in the new one. He also told me how to troubleshoot it. He showed me how to clear it if something went wrong. The unit is fine and I'd call the guy back if I have any problems.

American Home Shield came highly recommended by a friend of mine and that was what got me involved in it. They sent Myers Comfort Specialists to do maintenance service on my air conditioning unit. They sent me an email saying they were going to provide the service if I wanted it and also told me about the cost, and I responded to it. The contractor was very professional and friendly. He checked everything over. He cleaned out the unit, checked the coils and the filter. The only thing he didn’t do, because he said it didn’t cover, was a leak check, but I wasn’t really concerned with that.

The AC wasn’t blowing cold air at all and the unit was freezing up. I called AHS and they assigned Total Air Care to my claim. I got a hold of them on a Friday and they told me it was gonna be Tuesday before somebody would come up because they don’t do it over the weekends. I didn't know why somebody couldn't come out on the weekend and it was pretty miserable for the weekend that I was here. It was 88 degrees in my house and I lost a few pounds. But when the tech came out, he repaired the AC and had to do a flush on it. Then he said it was up and going. He was here for not even half an hour but we had a good interaction. He told me exactly what he was gonna do and he was a really nice guy. Since the repair, the AC has been working excellently.

American Home Shield is great and the plan is wonderful. I thank God for them because we wouldn't have been able to afford some of the repairs that we've had over the years. So, they have truly been a blessing. I've been with American Home Shield for 16 years and I tell everybody about them. I recently made a claim for my refrigerator, dishwasher, and dryer. Sears came out and they did a great job. It took three weeks to finish because I live in the middle of nowhere, so they only service here once a week.

We've used American Home Shield for several years, and the service has been generally acceptable. However, they dispatched an HVAC contractor on 5/9/19 to deal with an error message that was appearing on our thermostat, and we were told that our compressor was "fried" and needed to be replaced. I asked the technician if the new compressor would be an OEM compressor (Carrier) and was assured that was the case.

I have used AHS for 3 years at a cost of $80 dollars a month. In that time I have only used their service 3 times and all 3 times was a horrible experience. They keep you on hold for long periods of time 30 mins or more. They then are rude if you have questions. Then when they send someone out it cost you another $75 and 2 out of 3 times gave me a reason they could or would not cover the cost so then would have to pay $100s more out of pocket. Then I had to call 3 different times to try and get my service with them canceled but just keep getting put on hold, as of now still work on canceling AHS. I can put the 80 a month in an account and have the money when need vs giving it to them and then having to pay for the work myself anyway.

I've been an AHS customer for 9 years, actually longer than that. I've been with them to stints. I RARELY have a claim. I've had my pool heater for 15 years. First pool company came out, took pictures and said the heater was bad and corroded. Needed replaced. 2nd pool (second opinion) company came out, was here maybe 5 minutes, took pictures, said it was shot and needed replaced. I get a phone call today from AHS denying my claim, saying it was because of "water damage" or "rising water" - My yard and my home have never flooded, not even close and I went through Hurricane Harvey. I spoke to the pool company who made the second assessment and they did not say it flooded. So, someone is not telling the truth here. Now, they want to charge me $2800 for a new heater? This is ridiculous.

I have been an AHS customer for a few years. I have had my HVAC worked on several times in the last few years. Each time I need a repair, a different company does the severvice so there is no accountability or warranty for the service provider. I had a new HVAC coil replaced in Nov 2017. The AC was not working on April 11, 2019, so I sent a service request immediately. It took 10 days for someone to diagnose the unit and determine that the coil was leaking. Today - 5/10/19 (29 days after I was assigned someone for service) they said they will repair it and not replace. I must now wait 5 more days. 5 weeks without Air Conditioning!!! I spent over a $1000.00 for the coil replacement and freon in 2017. Now, I will have to pay for freon again. They apparently buy cheap parts and work with substandard service providers.

I just got off the phone with a very, very helpful representative, Chacobee. She was extremely professional as well as kind, easy to understand and able to answer my question within a few minutes. AHS is fortunate to have her as a representative!

This company is not for the working man. I was assigned this company through my home warranty (American Home Shield) which could be a contributing factor for the poor service. True Air Solution I received a message stating "Your technician will arrive between 7:00 am - 2:00 pm". When I questioned a 7 hour time frame I was told...yes 7 hours. Even though I felt this was unreal I took off work to accommodate their unreasonable request.

I had a home warranty with this company for 2 years. We had the major systems warranty which is supposed to cover water heater, HVAC, etc. I called about our water heater leaking and needing to be replaced. They wanted to charge an additional $1,200 to replace it, when that's the typical cost if I were to hire someone to do it w/o a home warranty. I decided to take the pay out and they only wanted to give me $280 and take an additional $75 "service fee" even AFTER I paid the $107 (plus my monthly fees) to have technicians come out!!! When I spoke with the supervisor, Joey **, he refused to help me and they took the $75. When I requested to cancel they charged me ANOTHER $40!! I work in real estate and this is one of the WORST home warranty experiences I've had. I will not recommend this company to any clients, nor will I be using this company and I encourage everyone to do the same.

I have had several plumbing claims with American Home Shield and one of them was a broken faucet. The contractor came out and replaced the faucet. After he left, when my wife was using it that night, it started the banging. So, we called back the next day and the contractor came back out. When he put the faucet in, he might’ve damaged something, but they took care of it.

I’ve got a recent claim with American Home Shield for the garage door opener and they’re working through that right now. It’s standard stuff. I filed the claim online and the process is quite easy. But their website asked for the model number per se and if there was a way to actually post the picture, that would be better. Sometimes the model number is not very fairly visible and you don’t know which one’s the model number or the serial number. And sometimes it’s just better to post a picture and the contractor could then pull that up and tell the client about the problem.

I recently made a claim online for an attic fan that was not working, and American Home Shield replaced the motor. The contractor was pretty cool and professional. The first time they came out, they had to order the part which took time, but when he came out to replace it, it was done pretty fast. Plus he didn’t chuck mud in the house. I appreciate the program and I wish I would’ve had a homeowner's warranty a long time ago as it would've saved me a lot of money.

When AHS contractor fixed my microwave, he was courteous and kind. After the repair, it seemed to be working fine. But then, the breaker tripped. Also, the breaker would trip every second or third time we used the microwave. Now, it doesn’t even stay on for two seconds and it trips. He’s gotta order parts and I gotta wait about a week.

The pipes on my water heater broke. I needed a new one, and I submitted a claim with American Home Shield. I wasn't home when the contractor came out but from what I heard, everything went well. I'd recommend American Home Shield.

My air conditioning unit was working but not at full capacity. I called AHS' 800 number and got through a recording. Then they called me back and set up an appointment. The contractor had someone come out and look at it, then told us what repairs needed to be done. The tech was professional and great. He came on Saturday and I thought they didn't work on Saturdays. He was even ahead of schedule, which was good because sometimes, you wait for service people to come all day waiting and you’re stuck at home but you can’t do anything. The warranty covered almost $3,000, but we still had to pay $1,600. So, a lot was not covered.

American Home Shield was timely and very responsive. Overall, it was a really great experience. It's also pretty easy to submit claims. I did it over the phone and the reps were sincerely helpful, thorough and very professional. We were very pleased and Electrical Service Professionals was able to fix the issue. When we turned the light switch on, the fan would work but the lights would just flicker or not turn on at all. The problem was actually the light socket on the wall. It was bad so that had to be replaced.

I was having problems with one of my toilets, and I called American Home Shield and they put in the request. I paid the deductible and the contractor was here the next day. And they did the repairs and they were on their way. Everything has been working perfectly since. It was a very easy process and I was very happy with that. I can file my claims with American Home Shield online, but I prefer to talk to someone. And when I called, the AHS representatives have been very responsive and their customer service has been very good.

I called American Home Shield on the phone and the Kingwood Air Solutions came out. The tech said the issue was a capacitor and he did the repair. He cut some wires and one of them shorted out. When the guy came back yesterday, he noticed the problem and corrected it. The technicians were very professional, and American Home Shield's customer service was very good.

Serene Pools is an excellent company. They are the only people I'll allow at my house from American Home Shield. They're honest and they don’t scare the hell out of my wife when they send somebody out to my home. But American Home Shield needs some help. You can't get them on the phone, and they wanna push you online. But when you get ahold of them, they're nice people. I've had them for 12 years and they’ve been very easy to work with. I've recommended them.

We weren't getting any hot water from the heater. I submitted a claim online with AHS and they were good about getting back to me. I heard from them within 24 hours. They charged me $75 and they sent a plumber out who didn't know his head from the pipes that he was needing to look at. He said that he was gonna have to get into the walls and I'm a single homeowner, so I had to wait until my schedule freed up so I could be at home for that, which took forever. Finally, I submitted again for another $75 and got somebody who knew what they were doing. This time, AHS sent out a tech from Fabio Plumbing. We used them before, had them come out for other things, and they've been really excellent. It was a couple of weeks before we got the approval for the replacement then we got the new hot water tank. Since then, the water heater has been working amazingly.

I use the telephone to submit claims to American Home Shield and the reps have been very helpful. However, it’s hard trying to get in to somebody. There’s a long wait most of the time. We had a claim for the water leak in the wall a couple of months ago and the plumber could improve and clean up his mess. It was all clean when renovations came out to take an estimate. They cleaned everything spotless but when the plumber left, it was a mess. We had to clean it up. So, AHS have to tell their contractors to clean up the mess. On the other hand, the restoration company exceeded my expectations. They were excellent. Recently, the contractor, Crispy Air & Heating came out and fixed things very quickly. We were very satisfied with them. Maybe American Home Shield can get more operators but outside of that, I’m very happy. I even got two of my siblings signed up with AHS.

We had a Home Shield warranty with our old house for quite a few years. When we bought a condo, we were offered a one-year warranty with Home Shield and we took it. Recently, I called in a claim and their rep took care of everything. I hate doing stuff online and I hate cellphones. I like talking to people and making sure things are straight and everybody understands everything. AHS got my claim all set up and as soon as we did that, the locksmith company that they used called me right away. We got the day that we wanted set up, then they came and took care of the problem. They changed the cylinders and it went well. I also hired a painter and I’d never hire him again. He was awful. Then, I had some carpet put in and I was just coming back from meeting with the people there about some problems we were having that they gotta get straightened out. Other than that, everything has been good with AHS.

As soon as I contacted AHS, Yamaz Plumbing made contact within 2 hours. We set up an appointment that same day. The tech came out and assessed the need that I had and we arranged a time for it to be fixed. It got fixed on the day and time he said. I have had other companies over the years and they tried not to pay. It was a huge hassle and I had to take two of them to court. This is the first and best company to respond to my needs and do what they say in the contract.

I would recommend AHS. I had them before and I've had them again for about 2 years now. The experience with them was great, but the experience with the vendor was okay. I had a clog and a leak in my master bathroom. When I filed the claim, it was a very seamless, easy, and quick interaction with the claims rep. The contractor was fine but the issue didn't get resolved. He came out to service it and the clog was fixed, but my shower is still leaking. At first, I called Rg Plumbing & Rooter back because they told me I had 60 days, and the rep told me I had to call American Home Shield, so I did. I thought they were supposed to reach back to me for an appointment and they never have.

My AC claim with American Home Shield went well. Something burned out and had to be replaced. I filed the claim over the phone and the person came the next day. He came to see what the problem was then he fixed it the next day. He was very professional and everything is still working correctly now.

We had trouble with our toilet and I went online to submit a claim for a repair with American Home Shield. Within a few hours, I got a call, and it had been set up. Their contractor came out the next day and the tech looked at our toilet. He told us it was a simple fix and that the issue was a loose drainage screw. He was in and out of the house in 10 minutes. We love AHS. We've used them twice and both times, they were exceptional. They got us with the right people and got our issues fixed fast.

My oven was turning on, and then it would shut down and turn off. The motherboard was not working. I called American Home Shield but the claim was neglected for a month and a half prior and the last rep that I talked to was the most helpful because. They had a company come out from Slidell, Louisiana. They came, looked at my oven, and they ordered the part. After that, they never called me. We don’t know what happened, but they never answered me or American Home Shield for one month. So, I was not cooking for my four kids for one month with the oven. We were wasting money eating out, and I’m not the type of mom to even feed my kids fast food on a Friday.