American Home Shield Reviews

I've been waiting to have something done since March. It's the worst experience I've ever had with American Home Shield and I've been with them for about 15 years. The work was simple. I have two sinks in my bathroom. Both of the stoppers were broken and they said that I did it on purpose. They didn't approve it. There were three things I requested. I had a leak in my bathtub and I couldn't do that, so I had them come out. The first company that came out said, that it looked like I had demolished it. I asked for a second opinion and the second company came out and they said it was wear and tear and it should be covered. They submitted the request and I was waiting and waiting and waiting till April the 1st. Then they approved it.

I sent in a claim for the stove and the microwave, and it was handled very well. The technician checked it, but he didn't have the parts right away. We needed to reschedule it for the parts, and then he went and fixed it. So the interaction was very smooth. It was good for me. Overall, the service with American Home Shield is okay. It's top-notch for me, and they are quite attentive with the request. Even when I submitted my claim online, they were able to get back to me right away to schedule someone to be able to check it. So overall, it's pretty amazing work. Customer service is very good as well. But it's a little bit still pricey for me.

My last open case is for the repair of a water heater. This claim happened on 6/7 and it's supposed to be an expedited order but it still has not been resolved and it's now officially been a week. It's due to the contracted vendor they have, which has not been sufficient or satisfactory. What makes it terrible is this happened Thursday night and I put an expedited order in but they couldn't get any vendors out to service the claim until Tuesday. I thought that was not a sufficient timeframe so they canceled that first vendor and they found the second one called GVS Plumbing, who came out on Saturday, which is the closest thing. But now, it's been unending. I told them to let me go back to the first vendor that they had assigned and I will take just anything but that can't be done until this one is finished out. The claim is still open and they can't switch midstream. I've not been happy with this.

Every claim with American Home Shield takes a different turn. When you call American Home Shield, the call is forwarded abroad. They use call centers somewhere abroad. The people who answer the call mainly in the Philippines are very respectful, knowledgeable, and well-trained but they only go by the book. When you take the phone call in the US, you feel there is a different flexibility when you talk to them. These guys abroad are trying to go by the book just like in a sequence. Apart from all that, the fun starts after they place the order.

I had a homeowner's inspection done on my home and I had two wires that needed to be stripped, cleaned, and reconnected in my electrical panel. The repair guy from Silver Strand Electric showed up on time. He stripped the existing wires, which were gonna be very short, so he added a little extra length to the wire. And then, he reconnected it. I've had other issues with American Home Shield that I've not been very happy about. But I didn't have an issue at all with this particular instance with the electrical company.

The guy came out for the dishwasher and ordered the part. When it came in, he put it in but it didn’t fix the dishwasher. The other guy who was here said that was not the problem. He ordered a different part and it fixed the dishwasher. The techs were very nice and polite. One time I had a ceiling fan and an attic fan issue and American Home Shield sent this guy out and all he was out for was the money. He came in, said he couldn’t fix it and was out of here. I never heard back so I had to pay to get another guy to come out here because I was not happy. That's the worst one I've had so far with that company and I had to tell AHS not to ever send them out. On a future date, I told them to either change contractors or I'm gonna go somewhere else. They didn't change contractors. But I would still recommend them.

The amount that I have to pay monthly is reasonable and the coverage that I have with my policy is very good. If something goes wrong, it can cost a lot so to have this security blanket in place is a big deal. Recently, I used it for my refrigerator and it was a very seamless process. Once I put in what was going on, there was a company that came out. The contractor who came was a very nice guy and very detailed as to what was going on. He immediately put in the service request for the part that was needed and as soon as it came in, they came out the next day and installed it. I was worried about it but I ended up paying $100 and that was it. In this economy, that was a life. That's why I'll stick with AHS. That was my first time really having to use it and the experience was a good one. I recommend it to homeowners.

We hesitate to call American Home Shield because they make excuses a lot on why not to fix things. So, we try to find other ways to fix them first. But I've never had any super bad things with them. For the most part, filing a request is normally quick. We recently had a spring in our garage door that popped and AHS called within a day and a half. Then, they scheduled the repair for a few days later. The service guy was very nice and got the repair done quickly. Then, he explained to us what was wrong. He said our garage door is old and the parts he had to replace will be newer. So it would make sense for us to renew the whole thing eventually because of wear and tear. There are other things they could fix but we have to pay for them ourselves. So, it'd be up to us if we wanna do them.

The exhaust fans in the bathroom stopped working and we called American Home Shield. They called a company and the guy came and ordered parts. In about two weeks, he fixed it. He was friendly. But the first time with AHS was a different scenario and we didn’t get any help. We had an air conditioning unit and we have it covered. When we called, they got somebody to come out. They realized we had mold and AHS didn't cover that. Then, the contractor said it was going to take about six weeks to get the part for our 20-year-old air conditioning. So we decided that we needed a brand-new air conditioner. That was a little messed up and it was a situation where I wasn't happy. We have coverage and we ended up paying over $8,000 for a brand-new air conditioning unit.

The thermostat on the wall lost power so I had no AC in the house. I tried to YouTube how to get it off of the wall but I couldn't so I called American Home Shield. The tech from Ace Heating & Cooling came out a couple of days later, popped it off the wall, put it right back on the wall, which is what YouTube told me to do, and the AC came on. I didn't need to call them or pay the deductible so that was a waste of money. But I didn't have any issues with the contractor. The AC guy was awesome.

My most recent experience was fine. The contractor they sent was wonderful. Randy from Fricks Appliance was amazing. But they had to replace the unit and the replacement doesn't have all the bells and whistles that mom's had. But mom's was 14 years old. Also, the price seems to be getting high, but I guess that's the way things are these days.

My water heater went and I ended up getting it replaced. I’ve had the plumber before and he’s very qualified. It’s been a good experience with American Home Shield but it’s expensive.

I had to change banks and when I told American Home Shield, they put me on a contract. That’s not fair and I'm gonna cancel because of it. Everything was good until then. But I don't appreciate that at all and it was a big thing with me. It wasn't necessary for AHS to give me a contract. Plus, they're charging way too much.

The process to submit a claim is easy and I've been very satisfied with the service and the repairs. I've been happy with having AHS and I would recommend them and will continue to use them.

I like AHS. They're great. They have flat service fee. There are no hidden payments. I picked it based off of it being a monthly payment instead of one large lump sum and that was nice. A lot of companies don't do that. They usually just want a full year flat out and that doesn't always work. AHS is very understanding and they've kept the same price. There are no premiums that have increased. They also usually get the service within a day or two at the latest. They're a great company. I'm glad we found them down here. LK Appliance came out recently for my claim and the tech was very respectful. He was thorough, timely, and he communicated well during all of it. He was in and out within an hour.

\We've had American Home Shield for about 30 years. I like the availability of contractors and the quality of their work and follow-up with American Home Shield, and the prices. We have an air conditioner that gets overheated easily and burns out the switch. In about every year and a half, we have to have it replaced. They came in knowing the history of it and resolved it right away. But I've had one situation where it was really bad because the only service company they could find was two hours away and we're out in the country. So it made it very difficult for him to be able to follow up after the initial visit. It ended up that we ordered a replacement microwave and got the voucher for it from Lowe's.

I'm able to call American Home Shield and they get in touch with the techs, and the technicians have been successful. My experience has been good. All of the technicians are very friendly and helpful and timely. I had a tech come out for the AC and whatever he did, my air came back on.

I submitted a claim through American Home Shield for my jetted tub. The intake system was leaking down into my dining room. My wife was here when the contractor came. She said that the guy showed up and didn't even ask to come into the house. He just knocked on the door, she answered the door, he identified himself, and then came in and went upstairs. She told me that they couldn't do tile work. So, they couldn't fix it and I haven't heard back from American Home Shield. In the past, they were very responsive. I've had the AC unit replaced twice in my old house in Hampton.

It has been a great experience. I called American Home Shield, told them what the problem was, and they handled it. The contractor was prompt. They looked at the problem, figured out what it was, made another appointment after they got the parts, came back out and did the work on the refrigerator freezer. Get AHS.

American Home Shield didn't stop until they got me straight and got all my appliances replaced or fixed. The claims process was very efficient and fast. The technician communicated very well. He updated on the status of the equipment. He let me know the timeline when the parts came in, and when he was ready to come and repair. So, it was very detailed. With the contractor that I used, I was very satisfied with their service because they were more proactive and very efficient with their work and very detailed. So, I really do appreciate that.

My toilet didn't flush properly. I called American Home Shield and they wanted the $125 service fee and they were not doing anything until that went through. So I went for it and they had a plumber come out. He did the exact same thing that I did, which was shove that thing down there and spin it, and manually turn it because I got the biggest one and it was about 15 feet. It did nothing for me, so I called him. The guy came up and said that I probably needed a new toilet. I asked him if he was gonna handle it from here and he said, “Oh, yeah. Sure. Yeah, we'll take care of it.” But that was the last I heard from anybody except for that $125. I reached out to American Home Shield and I got so frustrated with them that I blew it off. But they sent me an email saying that the service call was closed.

Every time we think we would quit, something big would break. We would say, "Thank God, we got the policy." Our freezer broke. I called American Home Shield. The guy came out and said, "It's broken. You need a new one." So, he put the paperwork through. I watched him. I didn't hear anything for a few days. So, I called. They said, "We were waiting for the repairman to send us info." This girl had me measuring the inside of my dual freezer, which is big, and under the refrigerator. It was awkward and hard. I was not happy with her. She was at home, because all the kids in the background were yelling. I was not happy with that. And our deductible, every time something big broke, either their monthly payment or deductible went up. But we got a new refrigerator.

American Home Shield responded. Typically, whoever they contract with for repairs showed up when stated and make the repairs and going about their business. I only had one contractor that took a minute to get out, but that was during COVID. So, people were shorthanded. I have electronics, dishwasher, washers and dryers, and I could get them repaired within a short period of time and replaced. They have replaced my washer. I called, AHS sent a repair person out and couldn't repair it. So, they put in a claim and a new service person showed up and hooked it up.

It has been tough, but American Home Shield has always come through. A couple of people could not finish the job and I argued with them, "If you can't fix it, the contract is you replace it." I don't care any of the two, but the refrigerator is starting to smell. But they came through and found somebody that was bold enough to go ahead and order and do the due diligence of getting it done. They treated me fair.

We've been with American Home Shield for a long time. But I took on this one policy for electronics and I'm gonna cancel it because I found out it was also $100 copay. I have a printer that went out, and AHS wanted me to send the whole printer in. That's too much trouble for me. Plus, the 100 bucks. I went down and bought a printer for just over $100. Also, the computer went out. Computers are cheap now. So, I don't know if it's worth having that particular portion of the policy.

So far, our experience with American Home Shield is okay. Customer service is good. As far as pricing, I had a deal around $40. Now, it's up to 60, so I don't understand how it got there but it's all good. I had a heat pump situation and they didn't wanna cover it. So, I ended up getting a new one. Hopefully, they'll cover it in case something goes wrong this time. I'll suggest AHS to others and let them know it's working for me.

The experience with American Home Shield has been fabulous. The hardest part was for me to get through their system to talk to a live person. I don’t like doing things on computers. You have to push one for this, and two for that. I finally got smart and hit zero and got right through. So every time I get a live person, I give them my story and my situation, and in five minutes, they've already given me a person who's gonna come out here. I could book the appointment when it works for me, whether I need it right now or if it's convenient next week. Usually, it's within the next few days.

Plumbers Incorporated is extremely professional and their tech came and he diagnosed what the issue was and quickly resolved the issue for us. As far as submitting the claim, we did everything through the American Home Shield website. It's not too terrible, but I would prefer if they have an iPhone application. All the professionals that they connected us with are excellent. In terms of the customer service directly with American Home Shield, I only had to deal with them once and it wasn't so very great, especially when we tried to resolve some emergency situation and they didn't really quite explain it very well for the user. I would suggest my friends to get AHS, but I would tell them that it takes at least 24 hours for them to respond. So, it's not great when it's an emergency situation.

In the beginning, American Home Shield was able to fix my drainage as well as the dryer. So, I didn't have to buy a new dryer. They are usually good except for their plumbers. In the last three times, whoever they sent out was not able to unstop my drainage. The plumbers have to go to the top of my house to unstop the drains in my laundry room and all of a sudden, they would tell me they couldn’t go on top of the roof anymore. If they couldn’t, they wouldn’t be able to unstop the drain. Or they would say they need a longer snake. They don’t send anybody back. Then when I call, they would say they couldn't do it after I had paid my $100 for them to come out. So, I had to establish a relationship with a plumber in my community.

We had an AC issue and a service ticket was created for the unit. The technician came out and according to the tenant, he was very rude and unprofessional. He did not work on the unit because it was a wall unit. When I called American Home Shield, I asked the service rep why the ticket was created if it was a wall unit and that was not covered on the contract. If that's the case, I should have never been charged because the ticket should have never been created. I insisted on speaking with the manager but hung the phone up after the rep refused to present a manager. I called back and spoke to another representative who was very cordial and understanding. We were able to come to a conclusion on that problem and I told her I did not want that tech on any of my jobs moving forward. So she made a notation on the account. It was the worst experience but all my previous experiences were good.

May Heating and Air came out for the air conditioner and they were amazing. I like American Home Shield but they are getting a little bit overpriced. When I had the roof issue, I paid all this money and AHS wasn’t willing to budge. It was very frustrating.

Air Force One did a very good job with the air conditioning and it worked out well. But the ice maker on my refrigerator keeps going out every six months. I've had the technician come out about three times and each time he comes, it goes out. Then he comes back and it has to be another buck 25 for the service. So it's up to $400 and I'm not satisfied with that. Other than that, American Home Shield has been okay. I can't blame them for one incident, which is not their fault.

I've had American Home Shield for one year and just signed on again. They have two plans and I have the highest plan. I have only used them twice; both were pleasant and acceptable experiences. But I also had a bad experience with the vendor they sent that was no good at all. But two out of three isn't bad. As soon as you put in a claim, you have to pay $125 upfront before they'll send a technician out. But whatever the problem is, and even if they have to do repeat visits to repair or replace, there's no additional cost. Their slogan is repair or replace. They've always been able to repair and I've been satisfied.

AVOID AHS. I have been waiting 7 months for my heat to be fixed. Winter was cold without heat and American Home Shield assigned a repair companies that has a reputation for not showing up, not answering calls or returning calls, and not following up. Which has been proven true. Repeatedly called AHS for escalation of getting my heat fixed and they do nothing but tell you they are escalating the issue and it's 7 months later and I still have no heat!!! Don't waste your money or time.

I've had two experiences with American Home Shield, and so far, they've been very good. It was a very prompt response, and they had somebody out here quickly. I had an issue with the refrigerator, and they replaced that. I also had a stove issue, and they sent somebody out very promptly.

My air conditioning unit on my second floor wasn't working. I called American Home Shield and spoke to someone. I was told who was coming and when they were gonna come. The techs were competent. They knew what they were doing and they went on and did the work. I have to buy a new unit, though. They said American Home Shield would not pay for it because my dog urinated on it. It was a part that was corroded. The air unit is outside the home, and it's got insulation around it. The insulation was damaged.

My recent claim experience with AHS went great. The techs came and fixed it. They sent me money for a replacement. They were very professional, knew what they were doing, and took care of it properly. Everything was done professionally and in a timely manner. I was very satisfied.

I put a claim in and they called me right away. They sent somebody out to review, what was the problem and he solved the problem, which was much better than when I had someone else come out and I forgot all about having AHS. This is the first time I've ever had a homeowner's policy. I was very happy because it saved me thousands of dollars. The techs were very efficient and explained everything. I asked them because it's not what this other company had told me that I've used for years. But I went with what they told me and everything's been fine since. I've even called the company and talked to the company that first gave me the information and said, "Maybe you better check your worker because maybe he's not trained enough because this is what happened." I was very pleased.

When I put in a request, the tech came right out and was good. AHS got good people and they're on time and the quality of their work is excellent.

We used their services a couple of times. They redid our hot water heater. They also put in an air conditioner and heating system too. The techs were professional. Everything was all right with their work.

American Home Shield’s price is a little high, but it's worth it. The air conditioning didn’t work and the claim was on time and very quick. Last year, I had a couple of things that were broken and the techs came right away. But this time, I was given an appointment in a week. The company that AHS sent didn’t do a good job. The techs said there was a lock on my air conditioning and they looked for a key for almost two weeks but they couldn’t find it. I asked them if they could look in Amazon and they finally found the key. Right now, the air conditioning is working but it took so long to fix it.

Dealing with AHS is like a nightmare. You call them and they put you on some tech support with somebody whose job is just to fight with you. And you just fight with them, then even when they come out to do the repair, they don't do the repair completely. I recently called them for a repair for one of my pipes outside. Their warranty says they'll fix the pipe and whatever attachments there are with it. When the guy came out, he looked at it and said I needed to buy this part and replace it myself. What's the point of the warranty if I'm going to buy it and replace it on my own? But I ended up having to go online to find the part and I finished the repair myself.

AHS is pretty quick about getting the service techs out here that they recommend and I haven't had any issues with them. I realize that the economy is what it is and the prices have gone up. So my service fee has gone up since I've started with them. But it's compatible to anything else out there, for what I want it for. I could go with a cheaper plan, but I choose not to because I want to make sure stuff is covered in my home. So far, the techs have been great, too. Recently, I had a leak in my pipe in my bathroom and the plumbers are coming out on the 19th. But their rep called me yesterday since they had a slot yesterday evening and she was going to try and fit me in. But we were at work. She then said she was going to try and call me today and see if she could get me in today before I have to leave for my appointment today. But if not, we still got our appointment on the 19th. So I really appreciate that going the extra mile.

American Home Shield is expensive, but we're still sticking with it. I had a claim recently where they charged the $75 fee and sent a service guy out. It worked pretty well. It was for the circuit breakers that were popping in the house and the contractor came within a couple of few days after I sent in my request. It wasn't top emergency but they responded well.

I like the contract that American Home Shield offers and I've been with them a long time. When I call them, they always set up a serviceman to come out. They always email me my contract number and the number and name of the person that's coming out to handle the job. They let me know that I can contact them and set up an appointment. One of the problems I had was the air conditioning, and they replaced it. The company had to order the unit so it was a couple of weeks before they came out and installed a new unit. However, we had a little problem with it. The line wouldn't come on. The serviceman came back out and checked it. They're supposed to come back and replace the thermostat. The only thing that I have a problem with American Home Shield is now the price is double what I started out paying which was a surprise.

American Home Shield is a nice protection service to have. The price is a little high, but it gives some peace of mind because home repairs can be expensive. What I like most about it is that the research of finding the technician is done for you. If you're just looking online, you never know if somebody is good or not.

Filing a service request with AHS is pretty easy. But when we had a problem with our refrigerator, it took almost a year to get the part. So it was inconvenient with the freezer not working and it seemed like the part cost more than the refrigerator. So I was trying to get them to settle up, but they didn't settle up and we still had to wait for the part to get here. Luckily, I had another standup freezer in the garage. When the part finally came in, the contractor was able to come within a week and he did a fine job. But after that last claim, AHS had gotten more restrictions on what we can and can't do. They were putting a cap on because we've had too many claims within the last three years and it was three items that they downgraded in the plan. So more than likely, I will be shopping around for another home warranty.

Our refrigerator was not working. We'd have to turn it way up high in order to get it to work, then it was hot around where the seals are. I called AHS and it was easy to submit a claim with them. The person that they assigned came out as soon as they were given the information, and we didn't have a problem with that person. But prior to that, we had some humdinger stories where we had problems with some of the providers that AHS gave to us. One time, it was Thanksgiving weekend and our toilet backed up. We had called AHS earlier that day to try to tell them what was going on. It was an emergency situation and we had a house full of people. They had gotten somebody that would call us and we waited. But nobody called. We called the phone number that they had given us and the people didn't respond. So, we had to get an outside person to come and fix the toilet. But that claim never got settled.

When I called American Home Shield, they answered my questions. I asked if the water heater was covered. They said if it was a total repair, which it was, it was covered. The only bummer was, like any other fees, the up to code isn't covered. But it is in the contract, so no fault to American Home Shield. The plumbers that they sent out told us we've got $3000 of things not up to code. When I pressed them to list out in writing what those things were, it turned out they were lying about those things. We ended up not going with them, took the cash payout from American Home Shield, and ended up installing it ourselves. They paid it out quickly. I'd recommend them.

I had a claim for a garage door and the techs were out here the very next day. I also had a claim for the microwave oven and for that, I had to wait three weeks. AHS said they scheduled a tech and the guy was supposed to come out in two weeks. But on the day he was supposed to come out, he called and told me he couldn't come out for another two weeks. So I called AHS and told them that that was not acceptable, then I had somebody out in a week. I like that my AHS warranty covers stuff and the techs seem to be very nice and know what they're doing. But I don't like having to pay $100 every time I call them to get something done.

I had one claim with AHS for a stove that took a very long time to resolve. We were not able to get a replacement and they kept trying to fix it. They ended up having to replace it anyhow but we were without a stove for four to six weeks. Their claims process was okay but it was a matter of trying to get that taken care of, and it just seemed to drag out.

The workers at American Home Shield are nice. They take the assignment nicely. They are usually courteous. It's the contractors that they hire that makes me want to change from AHS because they don't have enough contractors to choose from. They do not care how they treat their AHS customers. If AHS got somebody lazy, they would just tell AHS anything so they would not have to do the work. I could call AHS and tell them what was wrong. And they could say, "Okay, we're gonna send somebody out." I could be standing right there and see what was wrong. But when the contractor would call in, what they would do is say, "I'll be back." They would go outside, call AHS and tell them what they want to tell them. And AHS would say they would not pay the cost. So when I would ask AHS what the contractor told them, I would say, "That's not true." AHS doesn't believe the consumer that's paying them.

I put one claim with American Home Shield for my electrical. The guy came out. He did what he needed to do. However, I didn't know, because I used to have AHS years ago, that they take the money out before the service is completed. I don't appreciate that. Because if the person doesn't do a good job, AHS has already taken the deductible. That must be a change in policy because the one person that I was referred to was a horrible. He put my switches in backwards. Also, the deductible is higher than the competitors. But the tech fixed the situation.

I had a couple of bad experiences. The contractor came out three times to fix the garage. And when the belt messed up and the spring got jammed three times, it broke. Last time I called them, the guy said it's not under warranty and they couldn't fix it. I didn't understand that because if that was not under warranty and they couldn't fix it, why did they come out three times to fix the garage? And I bought a whole new system. It cost me $800. But American Home Shield still took $100.

Some of my experiences with American Home Shield have been really great and some have been not so great due to the service provider or the repairperson. With Sears, I had to make four calls for them to come back. Each one missed something else. So it took me four times to get a dryer that worked. The last one finally figured it all out that the other technicians weren't doing everything they were supposed to have been doing. He told me what needed to be done. He did it, but he forgot one piece and put in a belt. It was really an inconvenience because I had to wait for so long to get that.

The claims process is cumbersome because for most of the reps that you get on the phone, English is probably their second language. So there's a language barrier and a lack of understanding which I find a bit frustrating. But that is not the concern that I have. I have another open claim with American Home Shield. I've been without a microwave since March. They keep sending the same company back to replace parts. I told American Home Shield that I don't want the company or the gentleman to come back. He was rude an unprofessional. He took liberties in my kitchen without asking me. But they sent the very same gentleman. It was just blatantly disrespectful.

I did three claims with American Home Shield. The claims were for my dishwasher, my microwave, and my washer and dryer. Early this year, I called American Home Shield to get the top of the frame of my dishwasher replaced, and they sent out a guy from a company. I always videotape what's wrong with my items before the repair person comes out. So I already knew what I needed to be done. The guy came and tried to Krazy Glue the frame on my dishwasher. He broke the memory board on it, then he was gonna look at me in my eyes in my own home and tell me that the installer who installed it when they built my house improperly placed it and they were the reason why it was broken. I told him, "That's a damn lie. Because I checked with them before you came and you are the one that broke it like that."

I called American Home Shield when the unit was down. Everything went well. The contractor did a great job. The AC was fixed.

I sent in a claim for my garage door opener. The motor was not working. It was not controlling the garage. The contractor that came out did fine, but the plan ended up deciding not to cover it, which I was not happy about. American Home Shield should send me some money to pay for my garage. I paid them $100, and then I had to pay $1,000 out of pocket.

I had American Home Shield send a contractor to fix my smoke detector several years ago. And another one broke before the contractor got out there that day. Because it was a new claim, even though it was the same thing and the tech had the parts, I had to pay another deductible when he was within 50 feet of it. I was irritated about that.

The refrigerator wasn't cooling. The contractor came out and they looked at something. They came to conclude that it may had been something loose and it's cooling now. I'm satisfied with American Home Shield for the most part, but there are certain things that they're real slow about getting to, like anything dealing with your air conditioning. At times, we had to call back several times for the air conditioning. On average, it would be about four sometimes a week. But it's not American Home Shield’s reaction time. It's just having the contractor come out. What I like most about American Home Shield is that when something is bad, they fix it. When something is broken, they replace it. They replaced my dishwasher and stove.

I called in a claim and American Home Shield got someone out here before a week. So it was on time and perfect for me. The technician that came out was on time and professional. There was a noticeable amount of Freon that the system was low on. He immediately found the problem and then refilled it to it's capacity. The air conditioner has been supercharged ever since. I would highly recommend American Home Shield. They've always been very courteous and timely and professional.

American Home Shield did a good job the first time that I used them. I would have recommended them. But with my second claim, not so much because of the frustration and nobody ever reached out to me to apologize about how long it took. Two different companies came out and I was without a refrigerator for about a month and a half. That's a long time. It was inconvenient because I got two kids and a wife at home. So my experience with American Home Shield wasn't that great. They sent a guy out and he messed with something and said, "Hey, if it don't work, give us a call back."

I've been satisfied with American Home Shield. I liked what the offer for repairs and the low costs. Now, the fees are higher. But AHS would give notice that they would raise the rates. I called and made a request. I got a response back within 24 hours. It was electrical issues, so it was one of the electricians locally, and they made an appointment. They came out in a timely fashion, were very knowledgeable, and fixed the problem.

The service has been okay. The claim process is very simplistic. American Home Shield doesn't have electrical coverage in my area, but I pay for electrical coverage. That's something that has not been rectified. Also, the subcontractor I've been dealing with is not great. They had to come out multiple times and still haven't fixed the issue. They couldn't figure it out. They keep messing up one to fix the other and it would break. It has been a clown show.

I like that when it was time for me to renew and I did my research for other options, American Home Shield worked with me and worked some deals to get my pricing down. Also, I was happy with the timing in which the contractors came. They had to cut out the pipe that was faulty and replace it. They were professional and moved swiftly.

T&C Plumbing had to unclog the laundry room and they did a great job. But I've had other contractors that I didn't like. Sometimes, it takes a lot of phone calls to American Home Shield to get the end result. I still have three open orders that aren't complete and it means I have to make more phone calls.

The contractor for the refrigerator came to our house five times until I got so unhappy. I called American Home Shield and asked for another person because the contractor couldn’t figure out the issue. They were changing parts left and right and we were out of the refrigerator for seven months. It was unbelievable. Another company came over and the guy said they were gonna change the compressor, condensing unit and the evaporator again. I said it was brand-new. They just put it in a couple of months ago and he said they were gonna change all those out again. So, when I called AHS, I told them it was time for me to get a new refrigerator. I was asking if they could give me a replacement option so I could get something at least out of it. The maximum they could give was $800 and that's what I got. It was 30% of the price of the refrigerator. They couldn’t give me anything else.

We're very pleased with the service and happy with everything. It has paid for itself every year. We've only had one bad experience. A guy came out two years ago to do the pre-summer service on our air conditioner but didn't do a thing. He walked out in the backyard, asked me to turn the AC on for two minutes. I turned it off and he walked off. He didn't do anything and put down on his checklist that he did all those checks. We didn't pay for this. So, I wasn't upset about it.

American Home Shield's website gets the job done. Also, the contractor did a great job.

I'm ready to cancel my American Home Shield insurance. I used it when I first moved in to get the key locks changed. That went okay. But my washing machine has been broken for two months. Part of it has been fixed, but it's not working correctly. The first time the tech went out was to diagnose and figure out what parts he needed. And he came out to install the part. It turned out that the part wasn't a good part. So, he had to order. There were two parts. One part worked, but the other one did not. So, he ordered it a second time. And that one came back. So, he has been here three times.

I love American Home Shield. I put in the information that I needed and I got a call the next morning because I may have submitted it late. They're great. The fan is 15 years old and one of the blades flew off. Maybe one of the little brackets had gotten weak and broke off. The tech came and replaced my fan. It was super simple. Everything in my house is 20 years old so techs have come out for water heaters, my washer, my dishwasher and my fans twice as well as for another electrical issue. I also had a leak. And one day, my AC just stopped working. The tech couldn't figure out what it was. They replaced a couple of parts and found out it was a part that they couldn't see. They had to take the entire AC unit apart outside. And now, I basically have a brand-new AC unit. I have recommended AHS many times. Everybody that they sent was great.

American Home Shield doesn’t do what they say they are supposed to do. I've been with them for almost 10 years and they’ve sent some guys out here that wouldn't approve of work being done. I don't call these people that much either and they sent me through the runaround until they finally helped me. I'm still paying them right now but I had to go through hell to get them to fix my pool. They fixed my motor but the heater on the pool is still acting funny. It doesn’t heat up as fast as it used to on my spa and it just started happening nine months ago.

The contractors were true professionals in every sense of the word. They did what they came out here to do and kept me informed of everything that they were doing. The first contractor who came out looked at the machine and said the repair was beyond his technical capabilities so he was gonna pass the buck and that AHS was probably gonna send it to Sears, which they did. When Sears came out, they immediately looked at it. They spun the drum and knew it was the bearing. They were familiar with the product and the complexity of the repair as well as the cost associated with trying to execute a repair of that complexity. So they made the recommendation to replace rather than repair. And American Home Shield concurred with it. The repair people were wonderful.

I purchased American Home Shield warranty when I purchase my home in 2016. My air conditioner is not cooling and an HVAC contractor has been out 4 times in the last 2 months. I have spent 1000 dollars out of pocket for parts now I have an estimate for a coil replacement at 2100 dollars. The air handler is freezing and leaking and the pump outside continues to run even after turning the system off at the thermostat. The contractor said the system needs to be replaced. The air handler is 30 years old and the pump is 19 years old. American Home Shield refuses to replace the HVAC system even though the contractor recommends a replacement. He said as long as there is a universal part America Home Shield will keep sending him out while I pay out of pocket. I am very disappointed.

SCAMMERS SCAMMERS SCAMMERS, do not let this company rob your hard earned money on a monthly basis, been without a dryer for 3 months now, they insist on sending technicians from different companies all in agreeance that the machine in question NEEDS REPLACING, yet they do NOTHING!!! After all the money paid I should have just bought a dryer! Absolutely horrible, I repeat, do not give them your business, they have open lawsuits out there for good reason people!

The ground had rotted some pipes by the hose and the contractor dug it all out and redid it. The guy was awesome. I've had him do a lot of work so I already knew him. I have a rental property and my personal home, and we had more damage to the rental property than this one. But everything's been great. I wish American Home Shield didn't cost so much, but in a bind, they've always been there. I told everybody to join them. There are other companies that have solicited and called me but I don't know who they are and what they're capable of but AHS will take care of me. If somebody else is $10 less, it doesn't matter. For what they do for me, they're a little expensive. But I've had claims. Maybe people who don't have claims complain more about the price, but AHS gotta recoup their money somehow. They have a good reputation. Sometimes, management changes and sometimes, things change. But other than that, they've been great.

I'm satisfied with American Home Shield. I am able to budget for unexpected expenses, HVAC and appliances, and you know it's covered. You don't have to worry about where the money is coming from. Filing a service request is usually a very good experience. AHS had one contractor for HVAC and plumbing that was worthless and they've not tried to send them out here anymore. They would make appointments and not call and never show up. But AHS sent someone courteous and prompt. He let us know he was coming, showed up when he said he would, gave us a quick fix and I was very pleased with his service. Our HVAC was 20 years old and getting hard to find parts for it and inefficient. AHS offered us a deal on a new HVAC system at a reduced rate plus we could pay for it over time. So, it was a good deal. That went through Frontdoor Pro and we were pleased with them.

There have been a couple of times we've had to get a service person out here to look at the repair and they had to get approval from American Home Shield. Then, they had to come back to install. My water heater broke and it was leaking water. Instead of just sending the guy out with the water heater and if he thinks it needs to get repaired and do it on the spot, it took over a week for that whole experience to happen. AHS ended up replacing it but there was a lot of red tape.

I had a clogged toilet and the contractor didn’t have to do too much because the problem resolved itself. So they were in and out. I’m happy with American Home Shield. It’s easy and the techs come quickly. There’s a monthly charge so that's something that you have to deal with and they don’t cover everything. But hopefully, it’s enough that'll help you.

My experience with American Home Shield has been largely good. I've had quite a few claims and the most recent claim was a stovetop fix. The best bang for your buck with American Home Shield is that if you have a small issue, they immediately get a subcontractor out there to address it, so you don't have to find one yourself. If it's a bigger issue, then it starts to lose its value. The technicians have all been great. I haven't had a single issue with any of their techs. Overall, with American Home Shield, everything is in one place. The data points as far as all the fixes that you've done are all in one place. I like that you can go to a certain fix and have a tech come back out again under the same ticket. There's good document control, which I like very much. I'm gonna renew AHS.

When D & J Appliances came out, it was one of the worst experiences I ever experienced. They came out to my house about five times. They kept saying there was nothing wrong. They came out to repair my dryer. At first, they said, "Oh, you need to have the dryer vent cleaned." I had that cleaned before they even came. Then they said, "Well, you need to have your dryer vent cleaned." I had a guy clean the dryer vent. He said, "The dryer is working. It's just fine." So I figured, the dryer vent was cleaned. The dryer still wasn't drying. So then they came out again, "Oh, there's something wrong. There is no power. There's something going wrong with the power outlet that the dryer is plugged into."

The little plug-in part of our electric stove was not working and it caught fire. So we reported it to American Home Shield. The contractor that they assigned asked me to take a picture of the inside of it and report the model number. When they came out, they had the part that plugs right back in. They were there for a few minutes and they were gone. They were so efficient. My husband was with the contractor that came out for the furnace. They went upstairs and looked at the furnace and said the issue was something with the cords. They were able to determine which one it was with the little stuff they used to test. It did not take them long either and they were done and gone.

The garbage disposal started smoking and then it didn't work. Submitting the claim was really easy. The contractor sent me a text and the tech that came out was great. He was very personable. He explained what was happening. There was a little bit of delay in finding the correct size, but he stayed on top of that. He showed back up the next day and put the new one in. American Home Shield takes pretty good care of you. I haven't had any problems and the people show up. They're nice and they take care of the issues.

American Home Shield is horrible. I'm thinking about cancelling my contract with them. When I had a problem with my refrigerator, the company that they sent out to fix it broke it. I had a service before I left for the weekend and when I came back, my refrigerator completely stopped working. All the food in the freezer in the fridge began to rot. When I got ahold of American Home Shield, they said that that was the responsibility of the company that came out to repair it, and that I needed to file a claim with them. When I got ahold of that company, they said no. I had about $400 worth of groceries in the fridge and the freezer.

The roof needed to be replaced. I did the claim online and the process was fine. It took American Home Shield forever to send a check to cover it, but it eventually got there. But for anything that I've called them for, it was an easy fix. Paying $75 for someone to come out and get a new replacement faucet without an issue is a great service and I would use them again when I buy another house.

We have had problems with our HVAC unit, and we’ve had another company come out that was contracted with American Home Shield about a month prior. They did not do what they were supposed to do, so I contacted American Home Shield, and they sent out Baskett’s. They confirmed that things weren't done properly and that we needed a new unit. They worked with American Home Shield to get us a new unit. Also, American Home Shield refunded us what we had paid for the previous company that came out that didn't do what needed to be done. So it was a great experience. It was fast, and they did a good job.

My most recent claim to American Home Shield went well. Somebody came out and worked on my air conditioner. I noticed they upped the coverage but they upped the amount you pay, too. I was paying $89 and it ended up being 107. Overall, I've had a good experience with them. If I do have any bad experience, they won't have me any more.

My experience was not good because American Home Shield sent three different people, and all three of them said that they do not deal with the brand I have, which is a Sub-Zero. That was a waste of time and a headache. Finally, American Home Shield asked me to call a local vendor to try to fix it, and they'll pay for the bill. I did not have any luck yet but I'm looking for more vendors.

I was not happy with American Home Shield. I would not recommend them to anybody. What happened to me on one particular property was, I was led to believe when I purchased the home coverage that air conditioning was covered to a certain extent. And at one point, we had problems with the air conditioning. They sent out a contractor who confirmed that the condenser and the coil needed to be replaced. But then he added a laundry list of things that also needed to be done. It added up to several thousand dollars on top of what Home Shield was gonna cover. We didn't agree with it. And by the time I got the report, it had already been two weeks before I got the information. When I asked for a second opinion, Home Shield said, "Oh, you're past your timeframe. It's only seven days."

American Water Works came out for a water heater claim. They told me one of the switches was wrong and the older one was outdated. They said for it to get a new switch, they had to order a new water heater. The guy seemed to know what he was talking about. They replaced it and it seems to be working now. I haven't had any issues with American Home Shield, but if you hire them, they subcontract and you can't use your own people. They pick the people that they use and they may not be using companies that are a 10 out of a 10. I think the client should be given a choice. But everybody that has come has been competent and they know what they're doing. It's a good service to have.

I call when I make a claim and my customer experience has been great. They're always nice, the timeline that they send people out is great, and the people that they send are always nice and friendly. Most recently, Ambient Air worked on my heating. I've been having problems with my HVAC since I bought the house and the house was brand new so I wasn't understanding that. But Ambient Air did an amazing job and when it messed up again, they came back out for no charge at all. Both of the techs that came out were amazing and we've had no more problems since then. I would tell others that getting AHS would be a good decision. I have recommended them and I have nothing but great experience with them.

My oven wasn't working. SAVVY TECH said it had two codes, one of them could be a sensor, and one of them was the main power. So, they tried replacing the sensor and that did nothing. It didn't fix the problem. Then they said they would call American Home Shield. When I talked to American Home Shield, they didn't have the report from SAVVY. Then I got a card that they closed the case. I was going, "Wait a minute. You can't close the case. The oven is still not working." This has been going on for three months. It was a long time.

I had a problem with my air conditioner. I filed a claim to American Home Shield to request the service online, and then I spoke with the people coming before they got here. They were polite. It took them a couple of hours to correct the issue because they had to find what was wrong and make sure they had corrected it. Everything has been performing well since the repair. The AC has a little rattle every now and then, but it will correct itself.

I used AHS for an AC claim and it was very prompt. I got an email right away and a little while later, I got a call to confirm a schedule and then a text message. Whoever set up that process did a solid job. Greenway Home Services came out and they were professional. They diagnosed the issue in 15 minutes and the unit was filled up with more coolant in 10 minutes. I paid a deductible, but the service charge was free after that and I didn't pay anything for the coolant. The price is fair in light of what they cover -- the ratio of what I pay versus what potentially could go wrong. If I were to pay all this out of pocket, it would have been 400.

The contractors have been good quality people and the experience has been great. American Home Shield is wonderful and everybody's always nice and friendly. They follow up.

When I make a request to American Home Shield, I call and speaking with the customer service reps feels like speaking to a robot. So far, every time I create a request, I have to wait for a week to get it addressed. Then, I have to wait another week for the technician to come. So, it's already a month before things are running back to shape. I would rather get a new one instead of going through this.

American Home Shield sent out a reminder for my AC to be serviced and the scheduling was great. The compressor wasn't reading where the contractor wanted it to read and they wanted to replace it. The first contractor told me to call American Home Shield to let them know. Then, AHS told me that someone else would have to come out. I got a phone call that night and the tech scheduled me that week. It was the next day. Both contractors were great. The AC has been amazing since the repair. I recommend AHS to all my friends.

The company came out to look at my oven and they diagnosed it. I’m the owner but I rent the place out and I found out from my property management and the people living in there that the issue was gonna be taken care of. The company was ordering parts. A couple of days later, they said the parts would take about a week. I was checking my email and I got on my American Home Shield portal and it said, “Service request”. I was looking at it and it said, “Uncovered expenses.” I opened that up, which no one called me about, and it gave me some ridiculous diagnosis about having the oven left on too high. I Googled it and looked into it and found nothing about that being the case for what the techs were saying they were gonna replace.

Everything was good in my experience with AHS, but I wasn't too happy about the monthly fee. They're raising the price way up there. I've had three calls that they had to come out for and they handled it. I figured there were two different things on the dishwasher that were wrong. The tech had the parts but he didn't do the second one. I said, "But you gotta do it." They had to wind up coming back out again within a week. But, everything was fine after that.

I would recommend AHS. I haven't had any issues with them, thus far. I had a recent claim for a faucet. The water wasn't coming out properly. And that has happened before. Some minerals build up on the faucet part of it and it clogs the screen. It keeps the water from coming out properly 'cause it's a clogged screen. They removed the screen and allowed my water to flow through.

AHS has always done exactly what I needed them to do. I'm good with AHS. It's worry-free in my opinion. I don't think about anything. If something breaks, we just make an appointment, and it gets fixed. I am a fan of them. For our heating and air claim, the techs showed up on time. They had it fixed within an hour and I have had zero issues since then. I've only had one semi-negative experience. I wasn't particularly happy with a tech and the only thing he did was show up a few hours late. Other than that, I have never had an issue with them and I'm a big warranty guy. It's never been a problem.

Right now, I'm having a hard time with AHS because my tenant hasn't had air for almost two months. It's been like, "Sorry, nothing we can do about it." But the property is in Laughlin and Laughlin has a law that I have to give the tenant air in five days. It's been almost 60. Especially in Nevada. I put a request in on April 13th and they were telling me that the vendor didn't put in orders for whatever they needed until May 7th. It took forever to get the parts. The parts finally came in a week ago, but it's still not working. We're still delayed. We had AHS for four years now and for the most part, our experience has been good. But we had issues like this in the past with other properties. I had to get them escalated to whoever their next thing is. AHS is a hit-and-miss type of thing.

I had a plumbing claim with AHS recently. It took two visits because it wasn't completely working after the plumbers left. But they were good.

We've had a good experience with AHS. We've been with them for five years now. For our recent claim, they fixed a dryer. The belt was broken.

My recent claim experience with American Home Shield was fine. Submitting the claim was easy and the techs who came out were great.

My recent claim experience with AHS went fine. My ice maker is working now. I also had a leak. The online claim process was simple. I would recommend them.

I'm very happy with American Home Shield. I have never had an issue with them, and I'm happy that I have them. I've used them quite a bit the last 13 years. At one point, I had a bad experience with a contractor, but the most recent contractor, I haven't had any issue with. My microwave went out and they fixed it the same day they went.

We've had to use the online portal twice now, and it works perfectly fine. American Home Shield is very quick to respond and they text us with every single step of when we would be contacted and how long it would be. I love American Home Shield. Even though it's a large company, I felt like we were the only client. When our pool pump completely went out, the repair guy came out and assessed the situation. He left for two hours and came back with a new pool pump and put it in, and we were up and working that night.

I've had American Home Shield for years, and it's great. So far, I can submit claims online, and I can call whenever. My most recent claim was for a dryer that went kaput. The senior person that works for the company that American Home Shield sent out spent two minutes and said he's gonna have to do something. He said the vent was blocked, which was why the error 64 came up. Then the next time he came, the first thing he said was that. I said, “No. Because I personally went on second floor to make sure there's no lint plug in the vent.” He said, “Oh, okay.” So, he turned on the dryer. He is not a good rep of their company and by extension, of American Home Shield. It was sometime in March before American Home Shield decided that my dryer will be replaced. Still, everything with Home Shield was fine.

I’ve used American Home Shield twice so far, and the vendors they're sending out are questionable to me. My first claim was for an AC, and American Home Shield had to send five different people out. The first person was inexperienced, came out and then wrote a completely random report to blame it on something else. American Home Shield sent two other people to come out and the electrician to come out, then it bounced back to finally another HVAC vendor that knew what they were doing, and they fixed it. My second claim was for the dishwasher, and that was a good one. The person came out and the dishwasher was fixed really fast. That was a one-day deal. I'm waiting for my next claim that's coming up. The HVAC’s out again, and the guy is supposed to come out next week.

We like American Home Shield as a product. We submitted a service request for our refrigerator, and it was easy.

American Home Shield's customer service is good. They're usually very helpful. They ask me which appliance I need help with and then they're good about getting me scheduled with whoever I speak with. Depending on the time of year, scheduling can be a bit more challenging, but overall, American Home Shield is great. Recently, they had a company come out to do a yearly check on our AC unit, and they were really great and helpful. They told me areas where in a few years I would need to improve.

When my dishwasher wasn't drying dishes, I called American Home Shield. The rep said that somebody would be reaching out to me, then I got an email the next morning saying it was gonna be assigned to Whirlpool. Whirlpool got ahold of me and we scheduled an appointment. The guy that came really knew his business. He knew exactly what he was doing, and he knew about the machine and said it was a really good one. They don't make them like that anymore, and it was worth fixing. He tried to reset the control board, but that didn't quite do it. He came back and put in the new control board, and everything works fantastic now. I was very happy with everything.

Having American Home Shield, I don't have to stress out when little or major things break, and I don't have to pull a lot of money out of pocket to have things fixed. One time, our garage door would not go down. We’d press the button and it would go down three inches, then just go back up. American Home Shield texted and emailed me who the contractor was going to be before the contractor even contacted me, so I knew to look out for their number. The guy came out and figured out what it was, explained it to us exactly, fixed it, and it's worked ever since.

AHS has been great and filing a claim with them has been very easy. They've been very responsive and the subcontractors that have been provided have done good work. When they came for the hot water heater, they detected the issue and it turned out that I had to get a new one. They got the new unit and put it in within a couple weeks. It had to be up to some additional code requirements that I had to pay for but they covered the actual item. The techs who came out were very pleasant, polite, and professional. Their work area was left just as they found it and they cleaned up all the mess of the installation. The new unit has been working great so far. When I bought the warranty, there was no pressure from the AHS sales rep, so I appreciated that. They explained what I was going to get and I got the value. The service has held up to what they said it would be.

The company that AHS contracted with came out to put in Freon inside my AC unit, then they charged me $900 and didn't fix it correctly. I called AHS and told them that I wanted my money back. They said that was between me and the contractor. They said the only thing they could do was send me another company to fix it. So, they sent me another company and I paid the other company $1,000. They said they had to refill the AC unit refrigerant again because the first company didn't fix it correctly. If they did put some Freon, it leaked, but they might have not put it at all. It took them six weeks to fix my AC and it was in the middle of summer. I also had to pay another contracting company to put those temporary ACs. That was my worst experience with AHS.

The ceiling fan quit working and the contractor took two days to contact me after I called American Home Shield. Then, it took three days to get out to my house. They seemed to be busy. It was just the ceiling fan but if it had been an AC unit, that would have been too long a wait. But the tech did a great job. He checked out the fan to see what was wrong with it. A component stopped it from working and the only way to fix it was to buy the fan. So, it was replaced. I was given choices and a bracket that AHS approved. Then I had to pick out a fan. AHS is a good way to go. They’re very easy to deal with and I don't have to talk to a lot of people. I just call and leave the recorded message. They give me some info and somebody calls me. They come out and take care of the situation.

It took so long to get somebody out here for my claim on my refrigerator. The first guy who came couldn't fix it and said that he had to order a part. So, he ordered the part and told me it would be here that following Friday. he was here on a Tuesday. But the part didn't come until the following week, then it took me another week to get a serviceman out. And when that serviceman came, it turned out that the first serviceman ordered the wrong part. It turned out that it was the freezer fan that went out. So, they had to order another part. At the time, I kept calling American Home Shield to ask them to find somebody that could fix it, so the lady, who was a supervisor, that I worked with, credited me the $99 that I paid for that service call. But the point of it was I was without a refrigerator for almost three weeks and I had to throw away a lot of food, which I wasn't reimbursed for.

American Home Shield is a good deal. They recently sent out Advanced Plumbing & Mechanical to work on my AC. They replaced the line and it went very well. Most of my dealings have been with Advanced Plumbing, and the plumber is excellent. There was one time when I had a problem with my washing machine and I called in. I was supposed to have a company from Hays come out and look at my machine. I was very dissatisfied with them. Every time I called them, there was another excuse why they couldn't come. I have a stacked washer and dryer, and they didn't wanna deal with it. I finally called American Home Shield back and told them I either wanted someone or for them to refund my service fee. They sent someone from Wilson that came out and looked at it.

Alchemist Pool Service was punctual. They replaced the motor that had been replaced several times by a previous company. Out of 1 out of 10, I give them a 10. The previous pool person, J & J, was terrible at fixing things. They showed up with used parts out of the back of their truck. In the end, you'll get things fixed, but most likely, you'll have to fight along the way to get it done. J & J Pools was still the first one that American Home Shield recommended until I called back and threw a fit.

I'm happy with American Home Shield. I've had them for several years and I like that I got one price to pay and they either fix it or don't. Recently, Copper State Appliance came out for my refrigerator. The freezer was working but not the refrigerator side. They had to replace something behind the freezer.

I went with AHS because they acquired One guard. One guard was a great company. I'm actually very sad that such a great company was acquired by a company that is not customer first minded. Long story short the first time I reached out to AHS is about an issue I'm having with a vendor Consolidated Mechanical Contractors. This company came to my home 3x in one week.

They don't pay contractors so nobody will come to my house because they don't won't to deal with them. It's 100 degrees. I'm hot and can't get any heat air company to fix my issue. Save your money and just pay for your own breakdowns. Wasted thousands on them. It's been an ongoing issue. If I were you I would call local companies and make sure they will use American Home Shield before I purchased a yr subscription. Doubt they will. It's all a scam.

Don’t waste your money! It is known that AHS repair companies are incentivized to “find” issues for them to deny claims. I have had AHS for almost 3 years. My HVAC system went out at the beginning of May. I filed a claim and paid my service fee. Their representative came out and provided a bogus explanation for why the compressor needed replaced and AHS denied the repair. I had not 1, but 2, other independent HVAC companies come out who provided in writing that the AHS repair company was incorrect. I reported to BBB and AHS is still denying the claim. Plus they won’t stop charging me for service! Horrible company!

I purchased my home on 4/26/24. I called AHS because I was told they offered services for water tanks. I called to make sure and I was told by the representative yes they do service water tanks. I then signed up for the service contract. Paid $68.75 to begin. I was transferred to the service department for scheduling. They told me they DO NOT service water tanks. I said, "I do not wish to have a contract with AHS. Please refund me and cancel." They denied to refund me even though it was the same day that I signed up.

We called American Home Shield when our washing machine had a minor leak. We paid the $125 for the maintenance people to come out. They inspected it and got whatever part it was that they thought needed to be fixed. They went in, checked it again, and it was a different part. It took them a little bit, but they got it completely fixed. It no longer leaks.

Active Appliance came out on Thursday. I had a good experience with them. The issue was a control panel on our washing machine. They changed it out. They did a great job. Active Appliance did a great job. But they were the fourth company that American Home Shield sent out. I was very unhappy with it. It took six months to repair the washing machine.

American Home Shield's website is workable. My bigger problem is, I don't feel they look out for me. I'm about to have a faucet replaced that was a $400 faucet when it was purchased 12 years ago. It would cost $400 just to replace the part that was broken, but they couldn't get the part. All of a sudden, they're replacing the faucet with a $200 faucet, $200 today. Peerless, bottom of the line. And there is nothing I could do about it because AHS allows them a three times markup. I am very dissatisfied with AHS.

I was pleasantly surprised with my experience with AHS. They covered a lot more than I thought they would. We had a condenser coil go out on our heating and air unit. They were quick to respond and paid for a lot more of it than I thought.

The spring broke on our garage door and we called American Home Shield. They said if the garage door is damaged, they would take care of it but the springs are not covered. So, we hired somebody to come out and it cost me about $400. Then, the garage door opener started smoking and the guy came out. We were talking to him and for some reason, my wife found out that the spring was covered. So, we got the contract out and sure enough, it was covered. So we called AHS back and they said they were sorry. I asked about giving us our money back and they said they couldn’t do that. That left a bad taste in our mouths big time. AHS sent out a guy here from GE Appliances who knew what he was doing but all the other ones were like a mom-and-pop. They may or may not know how to fix it.

My experience with AHS has been good so far, for the most part. Sometimes, they send out contractors who don't know what they're doing and don't speak English, but they end up sending out a person who is good, like a different company. Then it all ends up working out fine. For my refrigerator claim, the ice maker went bad. Another time, my claim was for a washer and they sent out a guy who said that I damaged my washer, but all I did was clean clothes in it. Then they sent out a GE technician who knew what he was doing and handled it the proper way.

I had a water pipe leak underneath my home. That wasn't covered by my American Home Shield. But after that was repaired, it caused all three of my toilets in the bathroom to have different issues. One of my toilets continuously ran. On one, the pressure had decreased. When I flush it, it wouldn't move as fast as it used to. And one of my toilets wasn't filling up in the tank. So, I had three different problems. But I covered that all under one American Home Shield claim.

It is easy to file a claim, and American Home Shield typically honors the warranties. It is a little slow to get the parts replaced. They will replace the parts, but it would be, “We're not gonna try to push it forward anymore. We’ve ordered the part. When the part comes in, we'll replace it. Doesn't matter how long that is.” But they will cover repairs to equipment even if you weren't the ones that put it in.

The crushing part of the ice maker was not working. The tech came, looked at that and said he would order another part and would get back with me when it came in to fix that. But I haven't heard anything. I was getting ready to reach out to them myself. But he was professional and knowledgeable. The coverage has been helpful for us with our pool and appliances. It has been a positive experience.

American Home Shield’s service techs that have come out appear to be knowledgeable in what they do. Recently, Piedmont Mechanical came out and they replaced my thermostat. All went well.

American Home Shield is well worth the money. I have great experience. The reps are user-friendly. The refrigerator wasn't working, so the contractor replaced it.

I had a short in a chandelier light in my kitchen-dining room combination. I also put in a request for American Home Shield to look at what seemed to be a short in the canister lights in my master. I thought the master was a dimmer switch, but I learned from Kelley Brothers that it wasn't a dimmer. Something was going on with the switch that needed to be replaced. So, they fixed that. There was also a breaker panel situation with the dining room light. They fixed that. They had to replace the fuse, and put in an actual new light for me to flick it on and off inside the house. And that light is on a dimmer. So when they came the first time, they fixed the light, put the fuse, but didn't do the dimmer part. They had to buy a new knob for it to dim.

I like that American Home Shield covers a lot of things within my home. I noticed that it doesn't cover everything. Although I pay $100 for a deductible, in most cases, when things have to get fixed, if it's not something simple, I still come out of pocket hundreds of extra dollars. I have lost power to outlets around my house. The fan upstairs, light upstairs and one room wasn't working, outlets within the upstairs bathroom and downstairs bathroom wasn't working. Also outside, it wasn't working. The contractor just identified that the circuit had tripped in the breaker box. And because it wasn't like a normal trip-looking, they just flipped it and it's working now. They educated me on what happened and how to fix it in the future.

It's easy to submit a claim with American Home Shield and the turnaround time is quick. I usually have somebody assigned on the same day depending on what time I submit it. It would also depend on what the appliance is, but within a couple of days. The recent one was professional, courteous, and quick. It was a complicated one, which was a dishwasher. They had to take the whole thing apart and put it back together.

American Home Shield is not very quick on getting the claims handled. The contractor came out to look at my stove. The guy was very rude. I couldn't understand what he was saying because he's from another country and the communication was horrible. My dogs were in another room barking and he was mad because the dogs were barking. I wasn't happy. He didn't do much. He just said that he would have someone else call, and they called back and said they couldn't get the part. Another company came out, got the part, fixed it and that was it. Right after that, my dryer went up and I'm still waiting on a call back from the first company.

I called American Home Shield and it was discovered that I needed a coil for my air conditioner. Every time I call American Home Shield, there's a different story. Last week, I was told the part would be in on the 31st. This was the fourth delivery date. When it was supposed to come on the 31st, it was delivered to the wrong person. It wasn't delivered to the contractor and AHS tried to make it seem like it was the contractor's fault. But after talking to AHS, I realized it was on their end. They wouldn't let me speak to the manager that day.

Every time I call in for help, American Home Shield sends somebody out to do the work. Everything's been great. The last request I had was about my washing machine and it had something to do with the lock. I couldn’t get it open. It wasn’t a major problem and I was satisfied with the work. I didn't have to go behind the techs and clean up. The washer works better now than when I bought it.

The first time I had American Home Shield, they did some electrical work for me and that was not a problem. I had no issue with the person who came out and they were able to get everything done. But anything to do with plumbing was always a problem. There was a whole lot of finger-pointing. The people that American Home Shield sent out said there were things that AHS wouldn't cover and they were very limited on what they could do as far as trying to fix the problem. And the AHS people would say the same thing.

My freezer was broken and the technicians came over two times to fix it. But the last technician told me they had to order parts and it would take about three months. They never responded so I called back and American Home Shield decided to replace the refrigerator. They told me they were gonna send me a check for $1,440 and that was an easy process. They took too long to respond but the good thing is I've got an extra freezer.

I would recommend AHS. Their price is reasonable. Choice Appliance Repair came out for my recent claim and it was an excellent experience overall.

I had an issue with my dishwasher not working. Internally, it was leaking and they fixed the faulty valve. The process was really seamless. They set up the delivery time. The communication between American Home Shield and the middleman being Sears was fantastic. Every part of the process, they would send me an email update, whether it was the driver en route. One time there was a conflict of interest, and we had to reschedule. There were multiple emails not only from Sears but from American Home Shield, which I appreciated.

I've been with AHS for years now and they've been good to me. They worked on the heat pump for me recently. I called them and told them that I was having an issue, it wasn't generating air and they sent a company out. The techs did well. They came when they said they would and they worked on it.

Recently, I had a toilet problem. They had to order a part. It took a week. But everything is working okay now. The techs were good, too. The only problem I have with AHS is, when you make a call, your original call is always gonna be overseas. And sometimes it's not a happy conversation. They have a canned speech that they keep repeating over and over. It sounds like sometimes they're not even listening to you.