American Home Shield Reviews

We just purchased this house in February, and American Home Shield was something we had to ask for. We had water in our basement, so we determined it was a water heater issue, submitted a claim online and within three hours, the plumber called me back and they rescheduled the next day. They came out and pretty much took care of it straight away. Everything’s been going good.

Submitting the claim for the toilet leak was easy. The reps from American Home Shield were great. The contractor was great, too. He got the job done and did excellent work. He discovered that I needed a seal and he fixed that. I’m very happy with American Home Shield. I’ve been with them for several years and I’ll keep them for even more years.

American Home Shield's rekey service was a surprise because it only covers six locks which for us was a total of three doors. Each door has a deadbolt and a key. We paid out of pocket for the rest. After paying $75 for the rekey, we ended up paying another $250 more. I also made a claim to them when my freezer was leaking water. Doing the claim for that online was easy. Casey's Appliance was my designated contractor. They were a different name than what was on the website. But they fixed the problem and that was great. Some people don't fix the problem.

I usually submit my claims to American Home Shield online and then they send somebody out. The lady that worked on our washer came out the next day and she was pretty good. She also had to come out a couple of times and got everything taken care of. When our air conditioner was down, it took the contractor a little bit longer to come out because he was busy. I had to pay for Freon that I wasn't aware of. I haven't got to look at the contract, but he didn't say anything was wrong with that. It was just the fan. And then, I ended up having to pay for that again.

It's not too difficult to file a claim with American Home Shield. I generally do it online and the process is good. So far, my experience with the company has been good. I had a couple of issues and the electrician was excellent. I also had a plumber come out and he was okay. He had to order a part and he has to come back. He's gonna put in a faucet. I also told him about the clogs in my drain and he said that I would need to open up the drain for the washing machine. It's too small. I understand that but at this time, I can't afford to do all that kind of work that he was suggesting. So I'm just asking him to snake it. I wanted him to do that in the first place but he didn't so when he comes back on Wednesday, I'm hoping that he will do that. I'm waiting also for dishwasher parts to come in.

AHS's contractor was great. Grade A Plumbing came out and they took care of the clog I had. They also walked around me when I had one or two questions about something else.

We had a broken faucet so we called American Home Shield. It was 10 days by the time we called and HCD Sewer & Drain came out to schedule and looked at it. Then, we had to go through approval with American Home Shield. The contractor ended up replacing the faucet and the drain to the wall on the sink after the approval. It took a little time once they sent somebody and it went through approval, which was a little frustrating, but the contractors did a good job.

My thoughts on the claims process are kinda mixed. I have an upstairs and a downstairs AC unit, and I needed both of them to be looked at. But when you fill out the website and you say you need to do a claim, it only lets you say central air and then it goes on its way. So when the air conditioning company called me to set up the appointment, the rep told me to make sure that I had both units on the work order or else they’d have to charge me. So I called back in and I spoke to someone who didn't appear to have English as her first language. She had a very nice tone and a very nice voice but it was very frustrating playing with the communication gap. It almost seemed like she was a bit condescending to me.

Our dryer was not heating up properly. American Home Shield assigned me to Appliance Care and it didn't take them long to come out - just a couple of days after I requested the appointment. The gentleman who came and responded said the unit required a part that he didn't have. They had to order it. But nobody called me about how we needed to reschedule the service. I went ahead and called AHS after a couple of days. I needed to make an appointment to get the part installed. Somebody else then came out and installed the part. That didn't take any time at all. The dryer seems to be great now. American Home Shield was great. I loved their website and everything was really easy. I like the way that it tracks the serviceperson too so I didn't have to sit at home and wait all day. I could just tell when they're leaving and how far away they were. I like everything.

Sunbelt Electric came out for the fan control module that was burned out. The fan wouldn't come on and there was no light in the room at all. But I called the number for American Home Shield and the rep was fantastic. Then the contractor came out the exact time they told us they would and the technician knew exactly what he was doing when he got there. The fan is working like it should now. I've been happy with American Home Shield ever since I've had them. The experience couldn't be any better.

I'm happy with American Home Shield overall. I did the rekeying through the website and it already closed, but the site kept saying it was still open and I ended up calling because it wouldn’t allow me to put that other request in. When I called, they didn’t have the payment from the title company. They were able to get that figured out and get me scheduled. Recently, I called AHS for a fuse that went out. The tech replaced the fuse with a very tiny fuse and it was super fast. He also gave me his business card and told me to call him if it breaks again. Everything was wonderful.

I just bought a new home and got it rekeyed. I requested the service over the phone and the rep was very professional. American Home Shield got someone out the next day and he was super prompt and very nice. He was respectful to the house, and he did the job in a timely manner.

I've been with American Home Shield for about 4 years now and my experience with them has been good. My garbage disposal had stopped working and my experience in submitting the claim was good too. It was fast and easy. They communicated and they showed up when they were supposed to. The technician was great. He replaced the garbage disposal.

I have taken AHS home shield warranty for my new house, I requested service two times in the whole year, first time the plumber came turned off the water to the room and said he has fixed the leak, instead of fixing the pipe. Later when we moved into the home and started using the bathroom we found that this person just turned off the water. Second time when we requested for water heater issue, the person never visited to fix the issue, and I am charged for the service. Worst experience with AHS in Detroit Michigan area.

I have had AHS for two years now and I was putting in service requests from time to time for minor repairs and such. Typically the $75 you pay for a service request exceeds the cost of what the maintenance actually costs so you'd be better off just finding a repair company on your own to fix the issue. On top of that, their contract is very shady in that it doesn't really cover the important items for which you would actually need to repair. For example, if you need a plumbing issue resolved but don't have a main line clean out, you will not be covered for anything on that.

If rating this company a "0" was an option, I would have done so. I contacted them a month ago requesting service for our pool pump. I was advised they would have a technician contact me within 24 hours. Nobody contacted me - I contacted the pool company provided to set up an appointment (this company lied stating they tried calling me and left a voicemail). We set up an appointment for May 3rd. I requested the technician call me when they come to my home so I could be present.

Where do I begin. We have a generator for our farm. We can’t be out of electricity! Out for almost three weeks waiting for repairs. I’ve called tons of times and nothing gets done. Our electricity is out for the sixth time due to storms as I write this. Same thing happened with our bathtub, still waiting to get fixed. Our garage door opener broke with our car in it, we had to have our car so we had to call and pay for it. We couldn’t wait weeks if ever, it was fixed the day we called a repairman ourself.

Navigating AHS's website was pretty simple and they have a pretty good deal on the fee for the service. I submitted a claim for a tune-up and Rapp's Heating and AC came out to do the repair. The tech came early which actually worked even better for me ‘cause I had some prior engagements. We got the tune-up knocked out and he did the checking of the Freon. He also went upstairs and checked the heating unit. Just gave me advice on the filter and stuff like that. I was really satisfied and since then the AC has been working well.

The storm triggered a breaker that is in the light switch, which works with our air conditioner. Our air conditioner went out and I filed a claim with American Home Shield online. I've used their website a few times and it has always been easy to use. The tech who came out was knowledgeable and very fast. He fixed it very quickly and we had no problem since. I’ve already told people about American Home Shield, and that we’ve been really pleased with it.

It's very difficult to submit a claim with American Home Shield. You cannot get through when you call them. It's always on hold. The only way I can get through is if my internet is up. Then I'm able to put the claim in and they would get back to me. They do a good job there. But if my internet is down, I can't even put in a request. I can't stand it. When issues occur, like with my air conditioning unit, that is truly something that should be done ASAP. They should improve on the telephone calls for when we're calling to make a repair call. They need more workers and service people in the areas.

Our washing machine kept leaking water. Submitting a claim for it to American Home Shield was easy and straightforward. I set up paperwork, and they had the check out within that day. Their contractor Felix had to order parts and replace a circuit board in the washing machine.

The air conditioner was running all day and we had it at 75. It was always reporting 76 as the temperature and it wouldn’t reduce all day. So we figured that wasn't right. It was gonna shut off some time and both units were running. We filed a claim to American Home Shield over the phone. They sent out MSC Inc. and the tech found out it was two pounds short. I paid for two pounds and we were good to go. It has been beautiful ever since.

My experience with the contractor from AM PM Plumbing was perfectly fine. He came out and was super professional. I really liked him. He really knew his stuff. He had all the parts available and didn’t have to reschedule with me. He went in and replaced all the parts. However, I don’t know what the deal is with the toilet. They fixed it twice now and it’s still not working. It's still not flushing. It flushes but you can't just push it and let it go. So, if you don’t, it clogs it. The sink that they also fixed is backed up again. I'm gonna have to put in another claim, and it just kinda stinks. It’s not their fault, but I have to pay another $75 because you only have 30 days and it's over 30 days now.

I made service requests for a dishwasher and a dryer through the America Home Shield website. The drainage pump of my dishwasher burned out and it broke. The contractor responded quickly. They were very professional, came on time and did a fine job. Everything was good. The dishwasher seems to be fine as soon as it was fixed. It's working properly.

There was something wrong with the sump pump in the basement and the contractor fixed it. For claims, I just call up American Home Shield and they give me the person or company that’s gonna be contacting me and they do, usually, within a day. The contractors don’t come right away, but then, neither does anybody else. They seemed professional. They also seemed to know what they were doing and they don’t drag their heels or feed you a line of crap and say you need $500 worth of stuff. So, all in all, we’re happy with the service and I’d recommend American Home Shield. Somebody considering their service should go for it.

We were referred to American Home Shield by people who have it and we started with them five months ago. We made a claim when our AC unit was showing that it was on but the fans were not blowing any air. Crispy Air & Heating was the contractor we got and the guy who came out he diagnosed the problem. We were told that there was a warning showing that all the Freon would leak out of the system. The cautionary device wouldn't allow the air conditioning to malfunction any further and wouldn't let the AC wear itself out. He found a leak in the system and he fixed it. But a request had to be sent up for approval so he wasn’t able to fix the AC that day. Luckily, it was early in the season. If you don’t have an AC in your home in Arizona, it could be pretty brutal.

There was something in the pump of my dishwasher. The contractor sent by American Home Shield came and solved the issue. But the dishwasher was very noisy so we made a second claim. The technicians came back and they said the noise level is normal. When they fixed the pump the first time, they lowered it too much. Their guy raised it, but the noise is still there. The whole thing shakes as it goes between cycles. We're not happy with the repair at all. The noise has gotten worse. I'm gonna call AHS about again.

My husband and I took over the American Home Shield plan and we’re happy. Wires got eaten in the AC and we made a claim online last week. The guy was out within a day or two and seemed to know what he was doing. He was an older guy, got right to it and fixed it. Everything was very good. The repair was critical and we’re pleased with the experience.

The contractor that we got for our water heater was horrible. They came out Friday and looked at the water heater and determined that it needed to be replaced. The person said it would take three to four days. I called initially and the contractor gave me the stuff that wasn't covered, and they told me the cost. It was almost like I was getting something free from them. I've talked to several different ladies. The first one didn't really know the answer, so someone else jumped on the phone, and explained the process to me about this part that wasn't covered. It was fine. I called this morning and I felt like I was getting some type of assistance free, and they were doing me a favor. The rep said the soonest the tech can come is Monday. I'm the one that is almost two weeks with no hot water in my house. It makes it hard to shower.

Sending in the claim to American Home Shield is easy. But I have an issue with the fact that their processing of $100 deductible doesn't always go so smoothly. I have no qualms when the companies they work with reschedules, but to get the $100 back because the service never occurred is a whole other story. I have a home where I had a washer and dryer fixed at the same time. They both had problems and there was only one service fee. But American Home Shield kept charging me two. And then they send me notices that I owe a $100. I called them five times to get that one squared away.

There was no water pressure coming out on the upstairs on certain parts of the bathroom and certain parts of the toilet. There was no water pressure. We called American Home Shield and I was told the ETA and when it was gonna be done. The technician from C & P Plumbing replaced the parts and everything came right up. He was there an hour. It was fantastic.

We've had American Home Shield for three years. We had an issue with them where they wouldn’t do something with our pool. That kinda made us angry and almost made us change it, but we just let it go. Other than that, it's a very easy process to submit a claim. I was doing it online, but I just realized that I could recommend somebody to them if that’s who I wanted as long as they're in the program. So, from now on, I’ll be calling. We recently had a claim for our air conditioner that stopped working and Economy Appliance, Heat & Air had to replace the coil. They were very nice and they do not have a high rating on the internet, but they were very professional. The tech knew what he was talking about and we really appreciated him.

I'm a little dissatisfied with American Home Shield. We have a warranty so whatever we have should be covered. But then we would find out that it was a different kind of warranty but they could cover it for an extra few dollars a month. So I'm frustrated at times with what they cover and do not, and also why do we have this if they're not covering it?

My wife and I bought a new home. The boiler was not working properly and it was using a ton of propane. We got it inspected and whoever originally set up the boiler didn't do it properly. We got an estimate from American Home Shield to get it set up properly with the right size pump and other parts like that. The plumber who worked on it lives pretty far away in a remote location and the repair took a month. The boiler now seems to be working properly.

Our experience with American Home Shield for our most recent claim was very good. Water was not draining out of our washing machine and the contractor they sent out was great. He was out on a funeral and he wanted to push the repair out. When he understood the situation, he came as soon as he got back in town which was only a couple of days. I've had American Home Shield for probably 10 years and I haven't had any major issues as far as filing a claim. Every once in a while, we have a vendor that doesn’t return a call right away, but the claim has always been resolved.

We had our air conditioner fixed. The American Home Shield reps answered all the questions I had. And I appreciate their follow-up. The guy that came was excellent. He was really knowledgeable and helpful. The AC was low of Freon and he figured it out within 10 minutes. It was a quick and easy fix. It's an old AC and now that it's fixed, it’s more comfortable for everyone in the house. I’ve been with AHS for a few years and I’ve been happy with them. So, I will continue to be their customer.

Our washer wouldn’t always run through a full cycle without stopping and was having an error code. I called AHS and made a claim over the phone then I also did the claim online which was better. They told me within a certain amount of time, someone would contact me. The contractor called me. They came and did a bunch of diagnostics then they cleaned out the line that feeds the washer. They did some kind of flushing of the line. Everything’s fixed and working fine.

There was a weird smell coming from my dryer, and when I was Googling, it came up that that could be a problem with a belt being loose. I submitted a claim online, and then I called the number and made an appointment. The guy came out the next day, took apart part of the dryer and said that there was nothing wrong with it, but he discovered a different issue. There was something clogging my vent and he told me to get a person that cleans out dryer vents to come out. I got someone to clean our dryer vents, and there were three dead birds in there. Overall, if you could go online, and put your request in, that’s fine. If you have to call American Home Shield, you get put on hold forever and it’s horrible. They're amazing as long as you don’t have to call them.

Two months ago, I had a claim with AHS for a microwave oven. I submitted it online and their website was easy to navigate. The tech they sent out was a great guy. He came in pretty quickly and fixed it. He checked a few things out for us and was responsive. Everything was taken care of in one day. And everything’s running since the repair.

American Home Shield is a great warranty and a great service. We used to have it a long time ago then we recently got it again. We've had it for about two months now and so far, everything’s been covered. Submitting a claim is a pretty easy process. I do it online because it’s more convenient for my schedule. We had a drain that was completely stopped up and then our shower wouldn’t mix hot and cold together. American Home Shield sent A & S Plumbing out and I really liked that company and their contractors. I did not care for GE's and in fact, they didn’t fix my problem. I’ve got to call them back out again.

We had an issue with our unit not cooling and submitting a claim to American Home Shield was very easy. It took a while to have someone come out but everybody is so busy in this area, so I completely understood. Aire Serv tried to come one time but I could not be there. It took a week before they could come out and they asked me to which I said it was fine. It was my upstairs unit which I don't even use. I've had Aire Serv before for a different issue and I got the same guy both times. He was extremely courteous and he seemed knowledgeable. He explained everything to me. Aire Serv did a great job both times. I'm pleased that I signed up with American Home Shield.

Called AHS as we purchased the plan with the new home purchase. We had 2 issues. Two toilets were leaking and the water supply system pressure tank is leaking. Toilet entries were easy to find on their site, but there was no place to specify the pressure tank bladder leak as an issue. Decided on the "a pipe is leaking" entry. Service was quick, but that's where things went bad. In the process of fixing one of the toilets, the plumber discovered that the closure valve on the tank fill was bad and could not be shut off. He said he could not repair it because it wasn't on the original work order, and we would have to open a new issue and pay the deductible again in order for him to come back out and fix it.

This company has resorted to lies rather than honor a warranty on my AC, the home is 8 years old, and we just purchased it 2.6 years ago, it was inspected twice, we know what is wrong with the AC from another company. The inside coil is leaking, but American Home Shield contractor wants $1075.00 because he said the following items are out of code.

Here is verbiage taken directly from my contract: "4. Plumbing Covered Items: Permanently installed sump pumps (ground water only) including the battery, if exclusive to the sump pump." (This is on page 9 of my 10 page contract.) I called AHS because my sump pump is intermittently not functioning correctly. They informed me that since the pump handles rain water, it is not covered. Even though it is "Permanently installed" and meets all specifications for coverage. I spent over 90 minutes on the phone with them to no avail. Pretty frustrating after spending $1000 on the coverage.

My refrigerator computer board went out on May 9th. Called customer service on the 10th and a technician came out on the 13th. It is now May 22 and my refrigerator has not been fixed. I called customer service back on the 18th to find out what was going on. The part for the refrigerator was not even ordered yet. I asked for a supervisor and they placed me on a long hold. Came back and said no one was available to speak with me, but someone would call me back in 30 minutes. No one ever called back. I called back 2 days later. Asked for a supervisor again. By this time I was on the phone with a customer service rep for 30 minutes.

When we purchased this home, we requested the sellers include a home warranty, as many appliances were old. They were able to choose the home warranty, which unfortunately meant us getting stuck with AHS. They are by far the worst warranty company... On top of appliances breaking that we find out they don't cover, we also had two very serious plumbing issues, which were listed as covered in our paperwork. We were told they were covered by customer service so we paid the $75 service fee and had a plumber come out. Then they tell us, "Oh actually this isn't covered..." We ended up spending hundreds of dollars out of pocket. Furthermore, this was an emergency service, yet the soonest they could get us a plumber was 24hrs out, even though they said same day.

I needed my faucet repaired or replaced in the kitchen. The plumber denied the claim because the water pressure was too high. He went on to state that the code is 60 psi, and my pressure was 105 psi, and that I needed an expansion tank and pressure regulator valve for a whopping 800.00. After being alarmed and frightened of the dangers that this could pose to my pipes, I had both the tank and valve installed. However, now the water pressure is extremely low in the bathroom, especially after flushing the toilet. I will see how the use of the washer goes today.

This is supposed to be a warranty plan correct? My ac system went out so I called in a request. Not only did I have to pay the service fee, I had to pay to have my system replaced. What did the warranty plan pay for? It says, "if it can't be repaired, it will be replaced", yes at the cost of the owner and a discount given by AHS. Also, read the fine print that shows what's not covered because that's where they get over on you. I'm still pissed about having to play 8000 dollars for a new ac system.

They sent two different technicians to diagnose my air conditioner - the first one lied about what was wrong to try to sell me a new unit, the second one diagnosed and then refused to do the repair so they sent the first guy out to repair it. I paid $650 out of pocket and it still is not fixed! They offered to refund the $650 since the repairs didn't work, and now trying to say I accepted a cash-in-lieu offer and refuse to get it repaired! The unit is over 30 years old and BOTH companies they sent out stated it needed to be replaced by AHS is too cheap and wants to try to fix it first. THEN they sent me a check for $65.00 instead of $650.00 and won't answer my emails - phone calls are routed to a "customer service rep" who reads from a script and cannot help me AT ALL.

We’ve had American Home Shield for 15 years now and we have no complaints. In fact, I recommend it all the time. When our air conditioners weren’t working, we called in and the interaction with the claims representative was very good. We were given within a week as the time to expect the contractor and they were there on time. They had to replace the unit and the service was good.

I filed a claim online with American Home Shield because my toilet was running. It was an easy process but it would be nice if there was a section that would describe what was going on so that when they call, they would have an idea. Hers and His Plumbing of Florida came out and the tech thought he had fixed it. It wasn’t running when he left, but by that afternoon, one or two flushes, it started running again. He came back out the next day and he replaced the inside of the toilet. He didn’t before. He kinda tweaked it. There was a leak at the base, too, and he fixed it all. He was excellent and I fully really liked his professionalism and his manners.

I've had my policy with American Home Shield for 15 years. I find that a lot of times there are things that need to be brought up to code and there always seems to be some sort of out-of-pocket expense. Something that's not covered. I had a water heater and it cost me outside of $500 to get things brought up to code according to them. On another thing, I paid nearly $1300 out of pocket. For what I get to pay in premiums per month to AHS and the few claims that I made, I could have stuck that money on a savings account and paid for the repairs that I've paid for. All my appliances are new and they're under warranty. I'm not sure if AHS is worth it.

I tried submitting a claim over the phone before and I spent too much time on the phone waiting that I just went ahead and told them what I needed and what was wrong. I didn’t wanna ask any questions because I would wait forever and still not get anybody. So, the first time I used American Home Shield, I was very skeptical and wanted to talk to somebody. But I've used it a couple of times, and it’s worked just fine.

I scheduled service with American Home Shield for a routine check on my air conditioner. The communication with the person who came out for the service was good. My only complaint was that the technician came out and he didn't leave me any paperwork. Usually, a serviceman comes out, writes up what he found, any areas of concern, and what he did. I ended up getting the paperwork several days later from American Home Shield. The information was pressure readings and everything else. My air conditioner is an older unit. It seemed that it was fine and it wasn’t leaking Freon. The information was standard stuff but I wish that the technician would have left it when he came out to do the service call. I was gone at the time of the service but my wife was still here. Other than that, American Home Shield set everything up properly and that was good. That’s what I have the insurance for.

American Home Shield has always been there for me. When there was a leak in my air conditioner, I made a service request early in the morning through the AHS automated system. It was very easy to navigate through and get everything scheduled. I had a technician out here before the end of the same day. He was on time and was very clean. Rain was pouring down over here and he couldn't help some of it, but he tried. He was very professional too. He diagnosed the problem very quickly and had it fixed within about an hour. But I had to pay 200 bucks for the Freon because AHS doesn't cover that. Other than that, my AC has been performing fine. It's hot over here and having the AC working has made life more comfortable. Everything was great.

We most recently had a claim with American Home Shield for a leaking shower repair. The problem started when we moved in. We filed a claim online and it was pretty easy. However, I’m in the midst of a very, very poor experience with the contractor that I was assigned with. I caught them lying to me twice. It took me doing a bunch of investigation on my own to sort of catch them and force them to honor the Home Shield warranty and do the job that they had been contracted to do.

Filing the claim for the washing machine was easy. However, the same company had to come out 4 times. The first time they came, it took them 3 days after I submitted the claim. They said it worked, but it didn't. They came back out, said it was fixed, but it wasn't. They replaced a whole kinds of parts. Finally they said, "We're not going back. The machine needs to be replaced."

There was an oil leakage coming from the agitator of my washing machine. A man from Mighty Tech came out and said that he needed to change the agitator but after he did that, I didn't realize that we were still having the same thing going on until I washed a load of white towels. So, I filed a claim with AHS and another tech came out to do the service. He examined it and did whatever he did back there, then he came back and said that he really could not fix that. He also said that he'd be getting back with AHS and AHS would contact me. It has been tough for the last three months here and I'm not happy.

I filed a claim to American Home Shield through their app for a hot water failure and it went very smoothly. Alvarez Plumbing Services came out and they replaced the unit on the same day. They did a good job of replacement. However, they made some pretty significant damage to the understructure that the unit was sitting on and they were not able to make repairs to it.

American Home Shield sent Exclusive Appliance when the tube that goes to the water on the door of the refrigerator was spraying. It was split. The contractor came out twice. First time, he put in a little thing that repaired the leak. He did a coupler to it where it was split. A couple of days later, I started hearing this strange noise. It was an old tube and it split and was spraying water again. The second time the contractor came out, he replaced the whole tube instead of just coupling it and I haven’t had any issues since then. American Home Shield does a great job. They’re very responsive and they’re trying to contact good people to fix the problem. When I started having the problem, the contractor came out in a day. When it happened the second time, he was out the next morning.

The water filter on my refrigerator was leaking. We submitted a claim for its repair to AHS and though we've liked them, what has been a little frustrating is that a lot of times, we can't understand their people. They're foreign. Still, their contractor, Zerr Appliance Repair did a great job. He checked the icemaker but then didn't do a whole lot because the issue was clearly a problem with the seals on the water filter cartridge. So, he recommended getting a different brand name and the brand name we put in was supposedly compatible with the refrigerator. However, it had a slow drip to it which would get everything wet over a period of time. So, the tech just told us to do the other cartridge which we did. Though the tech didn't really have to fix anything, we're really satisfied with Zerr and we're happy with American Home Shield.

I've had American Home Shield since 2015. I submit claims online and it has been easy. Also, the contractors they've sent out have been pretty good, for the most part, except for one, but that wasn't American Home Shield's fault. Recently, Epic Air Heating and Cooling came out for the AC that wasn't blowing cold air and they replaced the valve on the outside. I would recommend AHS. It's worth the money.

We had claims for a washing machine and refrigerator, and we had some electrical work. I submitted the claims online and I got some calls, and within 48 hours, we had the service people out. Both parties that came out were very knowledgeable. They gave us information, did the service job, and cleaned up after themselves. It was excellent. The refrigerator is still up in the air. It was a part that they had not gotten in from Samsung. But they are keeping me informed as to when the part will come in and when they will come back out. So it's not causing any major issues. It's just a little water, but they're working on it. So I'm pleased with that. The only one that really affected me a lot was my washing machine, and that's because I normally like to wash and use it very often. But other than that, there was no issues.

I originally called up to have a tune-up done on my air conditioning unit because I didn't not feel it was getting cold enough. My air conditioning unit was leaking on the roof and Fidelity had a gentleman come out. He took the whole unit apart to look at it and there was something leaking. He said there was ice buildup and that I needed a whole new system. But before they could do anything, we got a second opinion from American Home Shield. The gentleman that they sent out never opened up the system. He just used a gauge to check the levels in my unit once the air was turned on, and he said I didn't need a new system. The unit is 32 years old, and it is rusting and leaking. He said that these units are better left untouched, which was odd for me. It was a bit frustrating since I expected the second gentleman to do the whole forensic exam on my air conditioning unit to make sure that it didn't need replacing. But he didn't even touch the unit.

When the heater wouldn't come on, it took Weidner two days to come out and help me. It was very fast. The technician was amazing and he handled the problem very quickly. He was very professional and very courteous. I've had American Home Shield for several years and though that's the first time I've ever used it, I didn't have a problem with filing the claim at all. That's why I pay for it.

I originally submitted my claim online but I saw that American Home Shield cancelled it, so I called them and submitted it again over the phone. The tech was professional and he was very knowledgeable about what he do. He was very thorough and he fixed the problem. My AC unit has been working pretty decently since then.

All of our plumbing was backed up. We stopped showering, toilet use and everything. I made a service request to American Home Shield online and that was easy. It was no problem whatsoever. Within 24 hours, we expected to have KamKo Plumbing to come out. They were there the next morning and they were awesome. They went outside and I hit the drain. They ran about 60 feet of auger through and things cleared up. The job was done in about 45 minutes. It was very convenient and quick.

There was a gas leak from our furnace and our real estate agent submitted the claim to American Home Shield. My wife said the contractor who came for the repair was really good. It was a pretty simple fix and the furnace has been fine since it’s been fixed.

Making a claim with American Home Shield is a simple process. I had an issue with my garage where one of the cables came loose. It just came upward. It went like clockwork. A guy came and he fixed the problem in less than 30 minutes. AHS got the job done on that one but they didn't on another. We're having a problem with one of my guest bathrooms where there's an odor coming from somewhere and we can't tell where it is. AHS sent a plumber out. He didn't find anything but the problem still persisted. I was told the problem was in the pipe since it's a curved pipe and the water collects in it. That didn't make any sense so I requested that AHS send another plumber. They sent the same guy so the problem was never solved.

Updated on 05/23/2019: I called again today after I did not get a call back as promised yesterday concerning a follow up. This follow up was due to it being the 9th day after your technician came out and did a diagnostic on our unit. Today I was told the service call had been “escalated” to an advanced team member who was going to call me back. This was the same team member who promised she would call me back by 4pm today to let me know what would happen next. Due to my frustration of being without air conditioning for 10 days now I asked for my service fee and a pro rated amount of my membership fee back so I could contact my own contractor. I was then told I have to wait 24-48 hrs to get a call back about this “escalated” service call. I have already wait 10 days....and you want me to wait another 2.

Our AC went out on May 20th at 9:00pm. I placed a service request through https://www.ahs.com and received an automated message. The contractor would contact me within 24 hours. The contractor called within a couple hours to let me know they wouldn't be able to provide service until May 28th! It's over 80 degrees and we need AC! I called American Home Shield and explained the contractor could not perform service in a timely manner and requested they provide some other company. I was told there was no other companies they work within the area and I would have to wait until the 28th to receive service.

I’ve had the same issue ongoing with a leaky refrigerator. They came the first & SECOND time assuring me it was. Exactly 67 days later the exact same issue has reoccurred and they’re telling me it’s a new claim and I must pay again (because it’s past 60-days). Why should it matter is it’s the SAME ISSUE THEY NEVER FIXED?? Unacceptable. Read the fine print before you sign with this company. The power of social media, ty!

I've been trying to get a water heater replaced for over a month now. They've agreed that it is covered but each time I call I spend an hour on the phone only to be given false information to get me off the line. You will talk to a different associate each time you call and they will not provide you with a direct line to avoid this. The same goes for the technician trying to do your repairs, even they have been unable to avoid hour long holds/conversations that go nowhere. Do not use this company, they are a scam!

My refrigerator broke in December and stopped cooling and freezing. Took 2 weeks for them to get it fixed. Then in May it broke again and I tried to talk to a supervisor so I wouldn't have to pay the fee because it was the same issue. 1st time I was told they would call me back and didn't. 2nd time was hung up on. Third time was on hold 1 hour and 14 minutes and then hung up on. They do not have supervisors that are willing to talk and discuss issues with you!

My 10+ year old washing machine broke and AHS claims it was "overloaded" and isn't covered because it's not normal wear and tear. That's ridiculous. They have no idea how I load my machine (we don't stuff it) and the buffer between the two drums is precisely what wears out over time on a front loader. It's the very definition of wear and tear. Kenmore says front loaders should last 10-15 years, which is the age of my machine. They were fine on the smaller claims but now when we really need the warranty they find a way to weasel out of it. This is their scam to get out of covering an appliance. Buyer beware.

This whole experience was a complete nightmare. We moved into our new home with the assurance from our realtor that AHS would cover any unforeseen complications. The very first day we started the AC unit we were dismayed to learn that it didn't operate at all. We called AHS and they scheduled one of their contractors to come look at it later in the week. The HVAC guy arrived several days later and told us that the unit was beyond repair and that the whole system needed to be replaced.

Please stay away from this company. First on the list, they say they will give you $40.00 referral fee. THEY DO NOT. They owe myself and a friend a total of three referral fees. Second. I cancelled my contract over the phone three months ago. Incredibly they had no record of this. I called several times and got told they would cancel the outstanding amount. INSTEAD they took me to collections!!!! When I called them about this and tried to speak to a manager I was put on hold, no manager came on the line, I even stayed on hold deliberately for as long as I could, a total of 24 minutes. Also as an after note, when we did need to use their services the technicians they sent always tried to up sell, once stating we needed a new AC unit when the one we had was only two years old. Again PLEASE stay away.

We had a leak in our kitchen from our upstairs bathroom and after I made a claim online to American Home Shield, the contractor came out. He did a great job. He was incredibly polite and he was very knowledgeable about what was going on. He figured it out and explained it to us. He found that it was not an actual problem that they could fix and I had to have it fixed a different way. So far, everything has been wonderful with AHS.

When we purchased our home we the sellers included AHS home warranty. They worked ok when our garbage disposal went out (although we had to demand in-kind replacement and not a cheaper version). But last year when our AC went out, in the middle of the summer in Louisiana it took 3 weeks for them to approve the repairs. A year later and the same people (the replaced compressor was done incorrectly so it’s shot again) and guess what, it’s been 2 weeks and still no fix. Every time we call AHS they tell us it will be another 24-48 hrs before someone will reach out to us, but no one has called yet. We just keep calling every 2 days. We will NEVER get them again.

We had the water heater that needed to be replaced, and we had water all over the place. And our claim experience with American Home Shield for that was acceptable. They responded and sent somebody. Also, my interactions with the AHS rep wasn't too bad. When I called and I told them that the person that they recommended couldn't come until Thursday, and this happened on Monday, she recommended somebody else. And that person was very nice, and he was busy, but he came the same day. And then, in a couple of days, he took care of the problem. The water heater was replaced but I had to pay $300 for it. AHS said they don't cover the whole thing. I don't understand why.

American Home Shield has a preferred list for you. We went with their contractors who had the best reviews. When our air conditioner was not operating correctly, their contractor scheduled us in as soon as he could which was fairly quick. They found problems with the AC and some parts needed to be replaced. They had to schedule in another time to come back and replace the parts. We replaced the parts. We paid for a check-up then a tune-up. The AC has been very good since the repair.

My icemaker was messed up and I made a claim with American Home Shield. I did it online to book somebody. An appointment was made that same day. We got a good contractor. The person they sent out was really quick. The first time they came out, the issue didn’t get solved so they came back out. They worked with Samsung to get the refrigerator fixed. It hasn't been that long since the repair and the icemaker is fine. But I had another claim before that AHS tried to turn down. It was my heating and air conditioning. I was told that it was broken before my contract started. But the next person they sent out ended up getting it fixed.

My AC's compressor would not come on and I was not getting any air. The fan on the compressor wasn't turning either and all it was doing was humming. I had to turn the unit off. I submitted a claim for it over the phone to American Home Shield. Their techs replaced the capacitor and the motor on the compressor. However, the motor doesn't have the right sound to it like it did before. Still, the claim went fine and I recommended AHS to a friend.

The contractor that American Home Shield sent was really nice. My washer was messed up and my dryer wasn’t heating, and he was able to fix the issues. He had to order a part but it wasn't long until he fixed everything. It was less than a week. He told me to give him a callback if I had any more issues. Submitting the claim was easy too. I just went online and did it, and I had to pay the service charge upfront.

Usually, American Home Shield has been good. Most of the time, their techs come out and do excellently. However, for my recent claim for my rental property's air system, they weren't. I got a tune-up and the techs said the air conditioner is on its way out. I put a claim in to AHS. However, AHS's reps sounded like they were from Taiwan and the person whom I was speaking with couldn't understand what I needed to get done. I wanted to speak to a supervisor maybe to expedite the situation, but she couldn’t figure it out. I needed the AC fixed asap and she couldn't understand that. She wanted other information which didn't make any difference. So, I ended up canceling it and paying for it myself.

The rep that I talked to at American Home Shield was professional and courteous. The heater would come on and turn off, and the contractor came out fairly quickly and very timely. He explained everything and showed me. He was professional and knew what he was talking about and doing. He got the heater fixed pretty quickly, and it has been working great.

I had a bunch of outlets that weren’t working and the contractor fixed them all, but the fuse kept popping in the box. He did a great job, but if I plugged anything into a couple of the outlets, it would pop. I wasn’t able to use the outlets, so I asked for a return visit. He moved a couple of things off that circuit to another circuit, and it has been fixed ever since. I like the contractor and the person who came out. He knew what he was doing, and when he came back the second time, he made everything right. Overall, I would definitely recommend American Home Shield to other people. I’ve been very satisfied with the service.

I put in a request online when I had a plumbing issue. The process was quick, easy, and very convenient. Then I had a short and sweet follow up from the American Home Shield rep. It was to the point. American Home Shield got a technician out within a few days based on their schedule. So it worked out pretty well. The repair was excellent.

I saw some frost on the outside of my unit, and so I called American Home Shield. But previous to that, I had the VIP service come, and they said everything was checked out. I hadn't even turned on the system yet because it still was not warm enough to even doing it. And they said everything was in working order. Then as soon as I turned it on when it was sunny outside, it stopped. I went outside. I saw the unit and it has frost on it. I called Greenway, and they said they couldn't get to it until the day they came. When they came, they realized what it was. They put more Freon which cost me a great deal of money, and they didn't say it wasn't covered. They said anything could have happened since the VIP checked it out. It was very upsetting to me. And I told them I needed to speak to a supervisor because they had someone come out and tell me everything is okay. And then when I turned it on, it was not.

I had an over the stove microwave which was quite old. The contractor American Home Shield assigned was gonna come out and they didn't but when they did, they said it was working. I told them the tenant who just left and the tenant I just put in there said it wasn't. It works initially for the first couple of minutes, but then it doesn't continue. They argued with me about that and then, they went out again and said it works. This went on and on. I ended up having to buy a tabletop microwave for them because it got to be such a long, drawn out affair. Then, they finally made the determination after I got Rick, my representative, involved. They made the decision to replace it and that turned into a whole thing about the warehouse and they didn't have it. It finally got taken care of a couple of weeks ago. And this started on February.

I had a problem with an outlet not working. Navigating AHS's website to submit a claim for it was very easy. They sent us Tech Electric and their guy Tim. He was very knowledgeable and took the time to figure out the problem. Though it took him a while to figure that out, he finished fixing the problem rather quickly once he knew what it was. Since the repair, the outlet has been excellent.

I love American Home Shield. If they were people, they'd be a part of the family. I've recommend them to other people as well, including my son and his wife. It's a good company and I'm gonna continue working with them. I'm gonna continue sending my 40 bucks a month in to maintain a good relationship with them. The last thing that happened was regarding our fans. We had fans in the house for about 10 plus years and they were slowing down. One of them was banging too. We contacted American Shield online and told them the issue.

American Home Shield has been very fair and I'm very pleased with their warranty situation. I called them when my hot water heater was having issues. The water was like room temperature water. I was told I would hear from a contractor within 48 hours. But the first company that they sent to us never called. I reported that to American Home Shield. The first company called and said they would be here the next day but they never showed up. I called American Home Shield in the morning of the fourth day and they had someone out here about two hours later. AHS' part that was in their control was done very well.

I'm glad I have American Home Shield. My garage doors would not close and I had Ace Garage Door Repair & Installation come out and service me about a month ago. The service was beyond expectations and everything has been good since.

The air conditioning wasn’t working. It was blowing, but not cooling. My wife submitted a claim to American Home Shield and they sent AMP Mechanical HVAC out. A repair person came out, checked out the situation, and got it taken care of right away. It was maybe the day after we submitted the claim. The unit is running great now.

We had a shower and a tub that were making a bunch of noise and a faucet that was leaking. American Home Shield sent out a contractor to come look at it and everything went great. They're all wonderful now - no noise, no leaks. It certainly helps our ears to not have this high, squealing sound when we shower or bathe. Submitting the claim online was also very easy to do. It wasn't even an hour before we got a text from the people who have been assigned to our ticket. That was impressive. We set it up very quickly. The professionalism of the contractors was very high too. They were very thorough and made a couple of suggestions. They were very amiable and they were everything we'd want. We've used American Home Shield twice and both times, we’re really pleased with the whole program.

The AC unit quit operating and it wouldn’t cool. I made the request that morning to American Home Shield, and by that afternoon it was resolved. The contractor was very professional and prompt. Everything was as expected.

My AC stopped working and it got hotter and hotter in the house. I made a service request online and that was easy. American Home Shield contracted First Choice A/C and they came out two days after I filed my claim. The technician did a good job. He was very personable and attentive. He said that the AC was about 28 years old and we would need to replace it soon. But it is working okay now.

I have an A/C unit that needs to be replaced. The companies that come out also agree that it needs to be replaced and they REFUSE to do it. Instead I have now wasted THOUSANDS getting it refilled and parts ordered. I have been dealing with this for 3 years. My son has asthma and this is a safety hazard!!

I made the plunge and bought a new home, researched good home warranties and purchased this one but when I first needed help they failed me. My water heater would not turn on and was bad, this was not caught in my two initial inspections due to no gas being at the home during check ups. I moved in the house and had all utilities turned on and the water heater didn't work. I called AHS and they said they didn't have me in the system, we talked to several agents. My realtor even called with my receipt and confirmation number showing I paid for protection. AHS would not help me, after four days of no shower I called a plumber and fixed the water heater, cost me $1200 when I should have been protected.

I been a customer of AHS for over 20 years and my latest experience has left me bitter and ready to move in to another warranty company. AHS sent an incompetent repair company A1-Advance to my home. They diagnosed the problem but their customer service was horrible and the technology and administration quoted two different prices for the work to be completed. Contacted AHS and they charged me for a second opinion and is forcing me to use the incompetent company or do a buyout if the new company findings are the same. I’m sure they will be but I don’t want the A1-Advance to do the work. I was told because they were the most cost effective to AHS, I didn’t have a choice. Of course the incompetent company would be the most cost effective. I’ve never been treated so poorly by this company. It saddens me that they don’t appreciate customer loyalty.

This service if you can call it a service is a huge misrepresentation of what is covered if not completely false advertising. The brochure says the heating system is covered but when I called about my chimney I learned that is not part of the heating system. The brochure says the septic system is covered. When I had a problem with my septic I learned only one a specific part of the septic system was covered.

My elderly parents had a problem with their air conditioner unit in Shreveport, Louisiana. American Home Shield sent a technician to their home. He told them the coils on their unit needed to be replaced and that there was no Freon in their unit. They were told it would cost $1700 to repair. They decided to get a second opinion and were told there was nothing wrong with the coils and that the unit had plenty of Freon. American Home Shield uses companies so desperate for business that they think nothing of defrauding even senior adults. My husband and I had the same type experience in another state. Do not use these scammers.

My HVAC has been broken for three weeks with the issue still unresolved. The first servicer AHS had sent out to diagnose the problem was there for no more than 5 minutes and simply said to put in more Freon, told me that I would have to pay $225 to pump it back up on the spot as AHS would only cover $10/lb of refrigerant while I paid the rest... How could I know it wouldn't leak? Refrigerant is not supposed to leak. It should never have to be recharged. If it does, there is a leak somewhere in the system. He did not diagnose anything further to look into why or where there was a leak. His solution was to simply add in more refrigerant.

We needed to rekey and we were able to put the claim in online with American Home Shield and then I got a call about 24 hours later from a provider. He arranged the time to come out and do the rekey. He was extremely professional and knew exactly what he was doing. He explained ahead of time the parameters - how many he was allowed to do in case there were more that needed it, and what would be covered and not. So, we were happy with them.

Our lights at our 805 property went out. When the gentleman from Beacon Hill Electrical came out, it turned out that I had a problem with the circuit breaking system and he was able to get that going. So, everything came back on and everything has been fine since. Right now, we're dealing with some issue with our air conditioning and someone at AHS was supposed to call my wife back and talk to her about that situation. Things are not smooth all the time and we go back and forth with AHS, things get done. I'm satisfied with them.

We had an issue with our condensation pump. It was burned out so it was shutting off electrical to the air conditioning unit. I always submit a claim with America Home Shield online and it's good. They assign you someone fairly quickly. They assign the time too. I was gonna be out of town so I had called them to let them know about that. The vendor that AHS assigned my case to worked with me on the out-of-town time. Their technician came while I was out of town and fixed the problem.

American Home Shield's rates are pretty much close to the rate starting out. They raised their rates at certain times for every year, but they worked it out with me. I had a water pipe that bust in the wall upstairs and I needed somebody immediately to fix it ‘cause I had just spent a lot on repairs. The person that came out could not fulfill the obligation as I would've had to wait three to five more days, which would’ve been a issue. I called AHS and told them, “Never mind, I found somebody that could come out and do it that day.” They would not even talk to me about reimbursement. Any other time I’ve called, people come out a few days later or within 24 hours, and they've fixed everything that I've asked them or had issues with.

It's a new season and it'shot outside but my air conditioning unit was not cooling. There was a main electrical contact that kicks on and that made the compressor kick on. It was faulty. I tried to file a claim with American Home Shield online but it would not submit, so I picked up the phone and I called the toll free number. I then asked for a specific contractor. I was given a timeframe between 10:00 and 2:00. The technician was right there by 10:20. The one who came was the same gentleman who came out last time and he remembered me.

American Home Shield seemed pretty helpful so far. When my washing machine stopped spinning, I did my claim online and the contractor was out here within 24 hours. They were nice and professional. They said there was something wrong with our filter. They cleaned it out and got the washing machine working again. They fixed it that day. When we had a problem with our air conditioner last summer, the contractor came out and fixed it. They've actually came out and fixed the same part about three times, but hopefully, it keeps working.

A recent claim with American Home Shield regarded a leak in the bathroom shower. It started the night before we filed the claim. We called AHS because of the urgency and the rep was very helpful. She was able to get the claim expedited and a contractor was scheduled to come out very quickly. I was able to contact them with the number that the agent provided me and they were very accommodating and got me in that afternoon. They came out and figured out the problem. They had parts on hand and repaired it quickly. Everything has been working just fine since then. I would definitely recommend American Home Shield.

The refrigerator is partly frozen in the freezer section and warm in the refrigeration section. The element in the back of the refrigerator and the freezer freezes up really thick and doesn’t melt off and circulate. It just stays frozen and then it doesn’t work at all and floods the place. I filed a claim to American Home Shield online and I was really surprised that it worked out really well. They were really prompt and everything was on time. I didn’t have to wait on hold. I kept reading stories online about the nightmares of being on hold and not getting calls back. But doing it online worked perfectly.

I've had American Home Shield since 2016 when I bought my house. The Realtor got it all together for me. I got the first year for free and I continued with them. My most recent claim was for my air conditioner. I filed the claim over the phone and I had PG&E come out. The tech that was sent out was nice and he repaired the problem in one day.

For the most part, a couple of the contractors that American Home Shield has sent have been pretty knowledgeable. When the ball valves were not working properly for the pool plumbing, it took the contractor about 3 days to get scheduled out. There were 2 separate issues and we had to deal with 2 different contractors. The first contractor fixed one issue completely. There were three pipes that have ball valves and he wanted to argue with my wife that all three were working. She had to show him that they weren’t. He only replaced one ball valve at that time.

The contractor that American Home Shield assigned to work on our air conditioner told us when they would be out and they’ve fulfilled that. The technician came out and replaced the fan motor. He was very professional, and he took care of business and left. Everything has been fine since, so I was very happy with him. American Home Shield did a good job.

We had a leak. The original plumber, Budget Rooter, came out and said they couldn’t fix the leak because it was probably the tap. We also needed new pressure regulators. They were not professional or accurate in their diagnostic evaluation. And so, American Home Shield sent for a second opinion. DKH Plumbing came out to do the pressure regulator and they were fantastic. They showed up on time, were professional and quick. They answered all of my questions and they had a good attitude. They did a great job.

I switched to American Home Shield because they gave us more coverage for less cost per annum. So, even though the co-pay is a little bit more with American Home Shield, it is well worth it because I paid a $50 co-pay with the other company, but my microwave and washer and dryer weren’t covered. Also, it is wonderful that I'm able to submit the claim online without having to call or wait on the line. It is pretty seamless and the third party will call within 24 to 48 hours to schedule a time for the service.

My Air conditioner needed more Freon because it leaked. It was our upstairs air conditioning. Luckily, it was early enough in the spring and we had some cold nights so we opened the windows. I called AHS about it and they were pretty good. They said a contractor would contact me but in the long run, I contacted the contractor which was not a problem. They were very quick to fit me in their schedule. They got here in time before it started to get hot. The first technician came within 24 hours of talking to them.

It’s been fantastic with American Home Shield. I had a service call for our AC units for basic maintenance, and it was very good and very smooth. I did the claim online and the process is very intuitive and straightforward. The contractors were very good and very accommodating. They were here at exactly the time they said they were gonna be here. They answered all my questions, took their time to talk to me, and described the work that they would then be doing. They also explained to me that the unit is in very good condition so it made us feel comfortable that the unit is in good working order. Overall, I'm very satisfied. American Home Shield has given us some peace of mind and I would recommend them to a friend.

My air conditioner was leaking water. I called AHS and that cost me $250. However, the second time the tech didn't submit a claim for the service. He told me a drain was clogged and he charged me $240 to unclog it. Though AHS's contractors are all right, I think I was overcharged. They explained the fix to me but then they blew air into a drain pipe for $250. I could have done that if I had known to do it. It's ridiculous. Also, AHS gave $10 for Freon but then my Freon was worth $140. Since the repair, I haven't seen water from the AC. Still, there was a lot of misconception on what is covered and what is not covered.

I've had several versions of AHS coverage plans over 2 homes. I say, with zero reservation, that this product is more headache than it is worth (and that includes a *free* plan that came with the purchase of my new home).

They offered $195 to replace a 25 year old air conditioning unit - really? We’ve been with them over 10 years - the customer service was terrible and when I said I was cancelling they could have cared less. Beware of what they will really pay for which is little to nothing.

Having American Home Shield is super convenient. If one thing breaks, you kinda just know what to do. You don’t have worry about it too much. Recently, I submitted a claim for the washing machine and the dryer, and it was super easy to do it online. I just followed the instructions. Then I got a phone call and they sorted out the details with me. The contractor was great. He walked us through everything. So, we understood what was wrong with it and what parts we needed. American Home Shield works out well.

I had a problem with the water heater and American Home Shield sent out the contractor within 24 hours. They diagnosed the problem, and ordered the new water heater. It was a three-day time period from claim to repair.

We had a hot water heater that we had to have replaced. I filed a claim with American Home Shield online. And they got back with me within 24 hours. It was very quick. The contractor called and asked what the problem was and what they needed to do, and they came out immediately and took care of everything. They were very professional. And took away the old hot water heater. American Home Shield has come in handy and has always been good. We had several claims, and everything has been taken care of within 24 hours of submitting a request.

I’m satisfied with American Home Shield. My experience has been very good. I filed a claim over the phone to get my A/C fixed, and it was simple for me. I like to talk to somebody because I can write names down and everything like that anytime we get our call. The contractor from Thermodynamic came on that Monday. I called them Saturday. And then it rained on Sunday all day. I called my insurance company and they put all this equipment in to dry that area out and cut my carpet up. Then he came Tuesday because he had to see what was going on. And then he had to bring what he needed to put up there. And that was when he found out that the switch like AB was to C. It should have been to B.

We just purchased a new house and we took advantage of the rekeying option with American Home Shield to take care of all of the outside door locks rekey. It was easy doing the request via the internet. We were given a reasonable timeframe and it was met by their contractor 911 Locksmith Services. They were good. It was my wife that mostly interacted with them. She told me that the guy who came was very personable and informative. He walked her through everything. He made the keys she had requested and had her check each one to make sure that all the work was satisfactory. It was a very positive experience.

I made a plumbing claim with American Home Shield for an injector pump. I do my claims online and the process is easy, but the site doesn’t have the ability to add additional claim for similar type of things. So, if I had two faucets that had a problem, it wouldn’t allow me to put in that there were two. It would just let me check a faucet, and then when the contractor shows up, they’d say, “Well, it’s not on the order.” So, AHS could add that option. Also, I generally have felt the quality of people that have been sent out haven’t been great. So, if I have a bigger project, sometimes I had taken care of it myself versus calling. The contractor that was sent for the injector pump was fine. He wasn’t able to get it fixed, but we actually are selling our home on Monday. So, we’re not gonna use AHS anymore.

The claims process at American Home Shield is a little bit difficult because they need two opinions before they can make a move on whatever it is that you have going on. And that may take another 24 to 48 hours, or a little longer, depending on the contractor's schedule. When I had a claim with the microwave, this one company came out and they couldn't find the door to go on it. But then I had to wait until another company came out and they couldn't find the door. Then they just replaced it. But I had already looked for the door myself with the company that made the microwave, and they said that they didn't have any replacement part for the door. It takes a little longer to get the claim finalized, but it works out eventually, and the contractors have been pretty good. I've had pretty good experience with American Home Shield, and if I had to recommend anybody to the company, I would.

American Home Shield have some great contractors. I called and submitted my claims for the washing machine and refrigerator. Both of the contractors were able to fix the problem. One claim was a bit of a hassle because the tech came back four different times, but he was great the whole time, and everything worked out really well. I also submitted a claim for the garage door and it took two and a half weeks to get fixed. But it wasn’t a big deal. The snow is gone, so I was okay with it. All of them work perfectly now.

A couple of weeks ago, I had a problem with my toilet and the contractor who took care of it was good. He was very professional. He also gave me a break and I paid him a discounted price to remove the toilet and see where the connecting plumbing was so he can put his scope down there. He had to come back and it was a couple of days, but I understood he was busy. However, he couldn’t take care of it that day because he had to get prior approval from American Home Shield and I’m not happy with them.

I was having an issue with the microwave wherein it stopped working. There was also an issue with one of the burners on my stove that wouldn't change settings. You turn it on and it just had one setting. It goes straight to high no matter what you set the dial to and it would never cut off. It came a little inconvenient. I made a claim with American Home Shield and did it online. It was pretty easy. It had a list of things with the sublist. There was also a part where you could describe exactly what was happening. Once you did that, you pay your $100 fee and hit submit. I got a call from the company that was selected within the next 30 minutes.

I was having power issues, where the pump would throw the breaker. American Home Shield sent out Knock Out Pools and I had some scheduling issues on my end. It took a little while to get them out, then we had some rain. It wasn’t anything on their end, but once they got out, it was great. The technician was there not even for two hours, and the problem was resolved. Everything was fixed and ready to go.

When we first moved into our home, our air conditioner wasn’t working right from the get-go. We ended up with American Home Shield through our title company. It was who they suggested, so we just followed their lead and what they said was best for us. And so, I called and I told the warranty company about what was going on with our air conditioner, and they scheduled an appointment to send somebody out.

I submitted a claim over the phone to American Home Shield when my air conditioning system was messing up. Though customer service was good, sometimes it was a little hard to understand. I asked if I could speak to someone who speaks English and after they talked a bit, I asked if I could talk to their supervisor. The rep then told me that the supervisor was with another customer and that they could help me. However, they couldn't understand what I was saying. I tried explaining to them and finally, they got it.

I’ve been very happy with American Home Shield. I am a real estate agent and I refer this home warranty company. I have it on my own personal home and I put it on all my clients’ homes. I had my parents have it on five of their properties. But they were a complete nightmare to deal with for this particular claim with my wine cooler. I kept telling them, “Can you please tell the company you’re sending over that brand of what they’re there to repair so we can make sure they can repair it.” It was a nightmare, but everything’s fine now.

We had a leak when the previous owners of our house took out the washer. They busted something, so I called American Home Shield and the contractor was right on it within an hour. It was all fixed. That's why I renewed with them. We recently had a sump pump stopped, and the basement flooded. It was bad. So, I called American Home Shield and they handled the claim quickly because within 10 minutes, Lenny's Plumbing was on our phone. They slapped up the sump pump and everything has been fine since. Lenny's was good and professional. They were right on it. The tech said if we ever had anymore plumbing issues, just let American Home Shield know that we want them to come out and he would get right on it. My experiences with American Home Shield have been awesome. They were professional and courteous. I couldn't ask for a better company. I would recommend them.

We phoned in a claim to American Home Shield for our water heater and they were wonderful to deal with. They were so fast at responding and their contractor was out within 24 hours. They came out and tested our water heater and found that it was not fixable. They said they would have to get it replaced and they did that. The next day, there was a new one in. This was my first claim and it was handled. We were very satisfied and they did exactly what they promised. I recommend American Home Shield to everybody I talk to.

I submitted a claim over the phone to American Home Shield and their contractor, Mr. Appliances of D Valley came out to service. Their tech fixed a Sub-Zero refrigerator for me. He explained to me what the problem was and explained the repair. Everything has been fine since.

We are currently dealing with our heat pump that went out. It has been not near as easy a process as a couple of minor problems that we had before. The claims that we had for the dishwasher and the sump pump went very well. But it has been much more of a struggle with the heat pump. American Home Shield sent out one company that said the heat pump was no longer viable, so it needed to be replaced.

I needed an electrician to come out and do some work on my house. The gentleman came out but he wasn't able to fix my problem. I'm having trouble with my floodlight outside. It wouldn't light up at all. The tech never even got up there to look at the outlet, which I thought was strange. He just told me to get bulbs and that American Home Shield doesn't cover bulbs, which I understand. I got some bulbs and put them in. And now, the light fixture in the house, the button that I push to turn the floodlight on and off, it stays on constantly. So I have to shut the circuit breaker off to shut the floodlights off. But they are lighting up. It is so weird.

In December, my oven broke. I called Home Shield and they sent out Accord Appliance. Accord Appliance came out several times. Each time, they brought a refurbished thing to replace my oven with. So, then they'd take it back, and couple weeks later, they'd come out again. One time, they put it in. It still didn’t work. They came at least the fourth time at that point. All of a sudden, like a week later, the oven started working. So, I called and told them that. It only worked for about a week and then I called them back and told them it wasn’t working again. Finally, the last thing they did was ordered a brand-new part and tried to put it in, and it didn’t work. I should’ve called Home Shield sooner. But I finally called them, told them about it, and they sent out another company who looked at it. Two weeks later, they were back putting the brand-new one in and it works. I went without an oven for four months.

I had recently moved and had asked to transfer my American Home Shield plan to my new address. They would not allow this, so I decided to cancel my plan. They told me that I would be refunded for the time on the plan that wasn’t used. When I cancelled the plan, I requested that it be sent in a check to my new address. Customer service said no problem. A couple weeks went by and I called to check the status of the check. The representative told me that the check would be on its way to my new address. Great. Weeks went by again and still no check. I called in again and a rep told me that the check has been issued and it’s on its way, that it just takes 14-21 business days. Okay sounds good.

I originally put a work order for a floor furnace and has a tech come out from 3N1 Heating. The tech said he was not certified to do the job and left. After trying to contact 3N1 Heating to follow up there was no answer. Later to come find out they went out of business. I put in another work order for the floor furnace and a new air conditioning company called me and asked what the problem was. I explained to them and they said I needed a Plumber not an a/c tech. So I called American Home Shield and the person over the phone changed the work order to Plumber. The agent ASSURED me that I would not be charged for the $75 fee again since the job was never completed the first time. Plumber came out and fixed the leaking water heater.

For all looking for a good warranty company. I would caution you on American Home Shield. We've been working on having our Central AC fixed for close to a month. The repair teams x 2 sent out have been unable to fix, even after replacing the compressor and fan. The second company came today, was here less than 30 minutes, had the unit running, left and the unit panel went down again. When you call the company you're can plan on spending 15 to 25 minutes on the phone, usually with a representative I suspect is in another part of the world. I have a difficult time understanding them, and it's like I'm speaking to a robot. I've asked to speak with the Supervisor more than once only to be told I was not able to at that time. Horrible service, service technicians unable to fix systems, and a nightmare for the family and pets. Think twice before selecting AHS.

I have 2 hours of my time invested (over 2 different phone calls and 1 online chat) in the simple task of updating a credit card on file and still have no resolution!! It is unbelievable. Beware potential buyers!

I had another home warranty company before and they were terrible. They told me they covered everything but they didn’t cover everything. I had a water heater crack but they didn’t cover water tanks and water heaters. I had a garage door spring that broke when I was with my old company and they didn’t cover garage springs, but American Home Shield told me they did but, in fact, they don’t. So, that was kinda shady. Their salespeople sometimes tell you how rosy everything is and then, when you get down to it, sometimes they’re not as rosy as they make it out to be. That’s one “buyer beware” things. But American Home Shield has been pretty reasonable.

I called AHS for some leak in my pipes and the representatives I spoke with were very good in responding. They asked where the leak was specifically and how bad it was. I told them I needed it to be fixed fast because I didn’t want the wood to be ruined and they sent the plumber the next day. So, it was nice. When the plumber came, he did his job very well and he was very professional. Everything has been good since the repair. I like American Home Shield. It's a nice company and they're very good but their price is going up a little bit for the next year.

I made a claim over the phone at American Home Shield recently for the InSinkErator in the sink, and the contractor came and checked it out. He found that there was something wedged in it, and he removed it. He was very professional, prompt and timely. Another time, the contractor had to come back three times to fully set up. They installed a water heater and that was the last big claim that we had since our water heater broke. He fixed something, then it failed and they installed the new water heater. Then the water didn’t heat up and they had to come back again. Now it’s working.

The electrical outlets weren't working. We didn’t have any way to charge our phones or turn on the light switches in the bedrooms. So we went to American Home Shield's website and filed a claim. Navigating through the website was pretty straightforward and easy. The contractor told me that he would be out on Monday between 8 and 12, and he came about 9:30. He was very professional and very thorough. He was a nice guy. A breaker had to be reset and he was there for about 20 minutes and he fixed it. It was an excellent experience overall.