American Home Shield Reviews

American Home Shield was great. We’ve had them since I met Brian and I married Brian 16 years ago next month. They have always come through. We’ve had to deal with them a little bit on some things. It goes years without anything happening, and then things start breaking down. Usually I just jump online and make an appointment, and they follow through. Then someone will call us to say, “When would you like us to come?” This time, I called to make an appointment because I had questions about my oven. The young lady that helped me there was very informative and set a visit for our washer.

Filing a service request with American Home Shield has been easy. We call, the contractors come and then we pay. We also understand the rules about what they can and can't fix. The contractors they sent are really good but a couple of times, we didn't like who they sent out. They do a second opinion though and AHS has always been good with that. Other than that, the claims have always been resolved. We have used AHS for years and we find that we make back the money we’ve given within a couple of years. We like AHS and we have recommended our family and friends to use them.

My air conditioning unit malfunctioned and when I called American Home Shield, the reps reps were very proficient. They didn’t waste time getting things set up, getting my question answered, and setting up the service people to come out. They told us that we needed to pay for the services we're getting and they all took care of the rest. My AC was leaking freon, and one of the valves was defective. It had to be replaced and the serviceman did an excellent job. We talked and he understood what we were saying, and he explained everything to us. He was very polite and told us how much freon we needed to put in there. He was being legitimate and we were really impressed. I'm very pleased with the service.

My oven didn’t seem like it was turning off all the way and the fan was running and running. I submitted a claim with AHS and my experience with their reps was really good. They were very courteous, prompt to get someone out there, and they responded well. But they sent someone out initially that I wasn’t too impressed with and he was just kinda looking to throw parts at the machine. Then, they sent out a second contractor that was more thorough and the techs were right on time. They did everything in a timely manner, too. They checked everything they could check and they definitely tried to figure out what the problem was. But no repairs were actually done. It was just that the oven didn’t seem like it was doing what it was doing when I called for the repair. Either something wasn’t working quite right or maybe the relay was stuck. But it seemed to have rectified itself. All in all, AHS was very helpful.

My air conditioning quit working and I called American Home Shield to submit the claim. The rep was very professional and helpful. They worked great on scheduling and the contractor came out in four days. I requested that contractor to come out since they were the ones who installed my AC unit. I’ve had a good experience with them in the past. Since the repair, the AC has been working great.

I had a different warranty and I've been here about two years but they were almost double what American Home Shield was. So, I found this policy. If I can find my password, I submit my claims online to American Home Shield. If I can’t, I call. The capacitor on the AC unit went out and it was just a small part but my house wasn’t cooling because of it. It was a nice experience submitting the claim. I did that on a Monday but it was a holiday. So, that Tuesday morning I called the company that AHS referred me to and they said they couldn’t get out until the next Monday. I called AHS and they said that they would get me a different company, which was there the next day. It was the first time I used them and that company was fine. I was satisfied with the service.

My recent experience with American Home Shield was good. They contact you pretty quickly after you submit a claim, then they tell you who's gonna be contacting you. The company who came to do the service was out 5 work days after I submitted the claim and completed the service. The technician was able to fix it the first time out. He got the right information and was prepared when he got there. He did a great job. The clicker quit working on the garage door opener and he put a new circuit board in. It works great now.

AHS's representative was very knowledgeable. I submitted a claim for my refrigerator and the tech whom they sent did an awesome job. He was efficient and did what he had to do. He fixed my fridge and he was out. Though there's a deal with my electrician, AHS got the job done.

I needed an electrician because I had an outlet in the garage that wasn’t resettable and it was affecting some other outlets in my house. Submitting the claim with American Home Shield was easy and quick. The contractor did great and I haven’t had any troubles since the repair.

My house was a foreclosure and we didn't know who kept the keys. So, al the locks in the house needed to be replaced. I submitted a claim to AHS for the rekeying process and their contractor and I scheduled a time that would be perfect for me. He was super nice, very efficient and very professional. The work was perfect. Overall, AHS has been doing its job.

We had an issue with a toilet and submitting an online claim with AHS for it was very easy to do. Then the guys came out in less than 24 hours. They were outstanding and the communication with them was excellent. It was a quick service, and they were very professional and courteous. Since the repair, the toilet has been excellent.

I had three different work orders with American Home Shield for five total items. I had two electric issues, two appliance issues, and one plumbing issue. It's always so hard waiting on repairmen. It's very tedious. The first one was the electrical issue and the contractor was Jim Hubbard Electric. The tech was excellent. He was competent, polite, and thorough. He called the night before and scheduled an appointment with me for the next day. Everything was very positive about him. He told me what he was doing. He replaced the motor of the vent fan, but the outside was yellowed. He made suggestions on things that I could do to improve something that he couldn't do because it wasn't part of the order. He told me what to do and showed me how to do it. So, he went above and beyond. He was also very respectful of our property.

I had a problem with the dryer. A part had come apart so I submitted a claim with AHS and it was effortless. I just went online. I clicked a couple of boxes of the Home Shield website and received a response. The appliance company called within an hour, and were out about two hours later, and repaired it. This experience was wonderful. I just wish that in cases where you have a high-end appliance that has to be repaired, they will actually replace it with what you have. Sometimes, they will give you what’s called builder standard. So if you have a three-quarter power like this garbage disposal, the builder standard is one-half horsepower, or you have a high-end ceiling fan, they just give you the standard. But overall, I prefer having a warranty.

We went on a vacation, came back late one afternoon and one of my air condition units had went out. I called AHS and the next day they sent a company out. The fan was bad, so they had a fan on the truck, and they replaced it. All was back up the next day. But one of the thing about AHS is that I can hardly talk with anybody. Everything is automated.

We had an issue with our AC in the attic and we submitted a claim with AHS. It was easy to file the claim with them but the techs who came out didn't do all the piping they should have done. So we had to turn it off until we had a new pipe put in there because it overflowed a little bit. And they had to reconfigure some PVC pipe. So far, we've had two claims since I've had AHS and I have no complaints about either contractors they sent out. They were professional and they showed up when they were supposed to.

American Home Shield has fixed a couple of different things for me. When I had a heating issue, the tech from Central Jersey Heating and Cooling came when he said he was gonna come. He was very professional and nice and he worked very quickly. He came back several different times to fix the issue because it was one of those weird hard to find things, but he eventually figured it out and changed a switch. And it's all good. It was not the first time he’d been here. He helped me fix the air conditioning a year or two ago. He's a good guy.

Having a broken freezer, I made a service request to American Home Shield and their online claims process was easy. My case was assigned to Suncoast A/C, Heating & Appliance and they were really good when it came to the scheduling. They came out in a couple of days and did a fine job. The refrigerator is good now performance-wise. The only thing is American Home Shield doesn't allow the technicians to fix things when they come out. They have to ask for approval then AHS dictates what is wrong with a unit. But they are not the ones actually servicing the product.

Everything with American Home Shield is good so far. I had some plumbing issues recently and Greenway Home Services came in and helped. I made the claim online and it took just a second for me. The techs were quick, efficient and they fixed the problem. I also had some problems with the garage door opening and AHS sent somebody out to fix it.

Submitting a claim to AHS is always an easy process. I do it online. I had an AC issue and submitted a claim to AHS. Apparently, there was water in the pan. The float got to a certain height that kicked off the breaker in the attic, which cut all the electricity to my thermostat and turned it completely off until the water went down. Then, the unit came back on, but when the condensation in the pan got high again, it cut off again. So, Air Dynasty A/C & Heating had to run bleach through the line to get rid of the algae that was backed up inside the line.

We've had American Home Shield for 10 years now and when the water would not drain out of the washing machine drum, I picked up the phone, called, spoke with the representative and made the appointment. It was easy. Also, Gary, the tech who came out, did a really good job. We've been pleased with it.

All American Plumbing was great and I enjoyed them very much. However, Bass Plumbing, the first people that American Home Shield tried to assign, really stunk. First off, the number assigned to the account with AHS was somebody’s cell phone and he was on vacation. So, when I called, I was given another number to call, and I called that number. The lady said that I was on the schedule for the next day and that somebody would call me back. Nobody ever bothered to call me back. Then I tried to call that number the next morning to find out what was going on, and they never answered the phone. So, I finally found a third number for them, and I called that number. And the lady said that she doesn’t’ do scheduling and she would have the lady that does scheduling call me. They never bothered to call me.

We had some issues when the garage door was going up and down. The contractor pulled it down and put in a gear. It worked for a while and then, it quit. When he came back to fix it, it wasn't a problem with the garage door and it worked perfectly. The contractors that AHS sent out were knowledgeable about what they were doing. They were very helpful and experienced. If you get there a few minutes late, they wait. AHS is a fast operation. They do a hell of a job and I love them. They are an excellent outfit which is why I pay the money to be there. I've been with them for some time and my experience has been excellent too. So I have no complaints. I'd recommend them to anybody.

We had a garbage disposal under the kitchen sink and we noticed that it was leaking. It had water all over so, we called American Home Shield. They assigned RDN Plumbing and they were very quick to respond. They immediately called us, gave an appointment and they confirmed that the person would come on a particular Friday. They came on time and checked. The rep tried to fix it but it was not fixable. He said it needed to be replaced. He brought a new one from his truck and replaced it.

The start button on my washing machine wouldn’t work. It happened on a Friday and they contacted me first thing Monday morning, before 8 o’clock. Then I called them, and they had all the information. I told the rep what it was, and she said they’d see if they could order a part, have it with them and fix it the same day. Then they scheduled to come on a Friday.

We had a refrigerator that wasn't cooling off. I called American Home Shield. They asked me for my credit card number to take the claim and I gave it to them. Everything went all right with the claims representative. The contractor came in and he did the job. He knew what he was doing and it worked out. And the refrigerator's working well since then. My experience with American Home Shield was very good.

American Home Shield does not care about their customers and could care less if their broken appliance gets fixed or not. I have called NUMEROUS times to have someone come fix my AC. The first time, 04.09.19, the unit was low on freon. Then a month later, 05.15.19, my ac stops working again, not the freon this time but the tech says he couldn't diagnose the problem because there was nothing wrong with it. Third time, 05.24.19, tech says it might be something electrical with the unit in the attic. Since AHS does not have the detailed diagnosis report from Total Air Care, who was assigned to my case all 3 times, they cannot and will not help me and get an emergency service or other company out here, especially on this Memorial Day weekend.

Read the reviews and trust them: this company is the worst. BBB alone has THOUSANDS of negative complaints. My AC broke, one rep stated “emergency” temperatures in Florida was 82 degrees, and then hung up on me when I wanted to speak to a supervisor. Called back, the next said 105... 105 degree temperatures outside is when they consider it an emergency. I work in property management, we call out at 78 or higher. I was shocked.

Have been a customer for 5+ years and requested service on washer. Service technician visited and recommended to replace the washer. AHS took almost 2 weeks to just review the recommendation. During this 2 week period they never bothered to call me and provide a status. When I called, help desk associate was horrible and with an accent is hard to understand. All this process took more than 2 weeks. Still waiting to hear from AHS.

We have had this service for years. They have come out again to work on central air conditioner. We had to pay the service fee and then the contractor states it will be 300.00 dollars more for recharge because the company doesn't pay for it. And he can put stop leak in it again which they have done before. He would not fix the unit. Stated it would cost about 1700.00 to fix it right and that American Shield wouldn't pay because they want the customer to be blamed for the problems. That way they don't have to pay. I am so upset with this company and would not recommend it to anyone. This company is nothing but a cash machine for American Shield and are so crooked they couldn't lay in a round house.

There was an issue with my AC's thermostat. I submitted a claim with AHS and it was pretty easy. But the biggest thing was finding someone that could speak English. I talked to two different people and the first time around, they couldn't understand me. Then the second time around, I couldn't understand them. But the next morning, Air Link Mechanical called me at 7 o'clock and they were out. They got the AC fixed that day and they were perfect. If I have a problem, they'll be the ones I recommend. I have AHS for one year now and I would ask them to ensure that when consumers call in, they should have options for English or Spanish. My last experience got me a little aggravated. They asked me three times where my address was and if I had my account number. But other than that, I was completely satisfied with their service.

Both of our AC units quit working, which was not good. I got online to submit a claim to American Home Shield and scheduled it. The company texted 10 minutes later and then, they called me within a few hours and set up a general time frame. They also called the day before and on the day itself. It was great. They did a good job confirming everything. This is my first experience with a home warranty company and the service guy was fantastic. He was professional and I didn’t feel like he was trying to do unnecessary repairs. However, the warranty did not cover what I needed to cover. The repairman said what needed to happen but it wasn’t what AHS was gonna cover.

The garbage disposal wouldn't turn on and it was leaking water all over the place. Submitting a claim with American Home Shield wasn't difficult at all. I just had to call them and tell them what the problem was. The guy they sent out was very good and polite. He analyzed the situation right away and determined what needed to be done, and he did it. It took him a total of an hour and a half at the most to fix it. I've recommended AHS to a lot of people.

My toilet wasn’t working and it wouldn’t flush but Drain Go of Alabama got it all fixed. It was easy filing a claim with American Home Shield although it was a little hard to understand the person that I was speaking with. There was a language barrier and we really weren’t communicating well. But Drain Go came out the next day and the technician was very grateful, respectful, professional, friendly and helpful. It was such a pleasant change. The last person who came from Drain Go was rude and awful. His name was Shaun but from what I understand, he's gone.

American Home Shield sent out Beaches Air Conditioning for the air conditioner that stopped blowing cold. When the technician came out, he informed me that the system was low on refrigerant and it was due to some component that failed to keep it sealed. He replenished the refrigerant, replaced the component, and my issue has been resolved. The AC is performing as well as it has always performed.

My air conditioner wasn't cooling properly. I filed a claim online with American Home Shield and the contractor contacted me the same day and then we scheduled it for later in the week. The tech was very professional and knowledgeable. He explained everything that he was gonna do. I’m waiting on them to come back out because there was a part that he needed to replace as well that he didn’t have. He told me it would take him about a week to get the part. He said they will call when they receive it inside the system, but they haven’t got the part yet. But I was really satisfied with the service.

I usually go online to submit my claims to American Home Shield, and then, they send me a survey, and I answer the surveys. Sometimes it takes so long to get people out. But other than that, my experience has been fine. Recently, there was a clog throughout the lines, and nobody could use the restroom and take a shower. It took the technician a lot of time, but he found the problem and got it taken care of. The tech was very professional. He had a good old boy type mentality. He talked to people, and found out what the problem was.

American Home Shield has helped with other things, and it hasn't been a problem. I had a situation with my garbage disposal in my rental property and the contractor came out and took care of it. It's just this one particular situation with the sump pump that's really an issue. MoreThan Plumbing first came out and looked at it, and they said everything was fine. So, I contacted the insurance company, had them come out, clear the water damage and air it out. The next day, the sump pump acted up again.

My smoke detector was chirping recently and it had been going off for four days while I was away from the house. I’ve got a 10-foot ceiling and I use a cane to get around, so there was no way I could get up there. The tech from Schematic came out, checked it and replaced the battery. He was very professional, polite and down-to-business. I had a little issue with American Home Shield in the beginning on the phone, but it was just a misunderstanding. I apologized and the rep was gracious enough to accept it.

I called in a service request and AHS sent out a tech for the faucet and the toilet. One of the parts got fixed but the guy who came out didn't have the other part. He said that I needed to get a new replacement on my sprayer head and he called me saying he hasn’t given up on me. He said that he was still looking for the part. But it’s been about three weeks now. So, we haven’t closed out the ticket and I'm still waiting on my order to be completed.

Our air conditioner was not cooling recently and I contacted American Home Shield for it. They sent me a text to tell me who that they assigned the contract to, and Absolute Paradise contacted me within a few minutes of that. The contractors worked on the air conditioner, let me know they would have to replace the unit, ordered that, came back and put it in. Then the outside unit didn’t work, so we did the same thing and it went very smooth.

I had a problem with the air conditioner. I always have my student's dad come out to do just the maintenance for it as he's an air conditioner and heating repairman. He said that a mouse decided to crawl up and touched all four points on the capacitor so the mouse is dead and so is the air conditioning. I submitted an online claim to AHS and it was easier to do that. Aries Mechanical came out and were quick, did the repair, and replaced the capacitor.

Shamika from American Home Shield was very good, ‘cause I had a problem and they fielded it to a vendor that was not very professional. She changed it and it went perfect. Total Air Care was perfect and very timely. They gave me an appointment time between 12 o'clock and 4 o'clock, and the guy called and he was there before that time. It didn't take him long and I was satisfied with the service.

I've been with American Home Shield for four months and recently, the icemaker quit making ice. I went on the website and made a claim. It was extremely easy and I had somebody calling me the next day, so I didn’t have to wait very long. They came out the following day, so the whole thing took two days. The icemaker is working now and hopefully, it continues.

The refrigerator was heating up so I filed a claim to American Home Shield online, which was a super simple process. The contractor came out in two days, he was available for an earlier schedule but it didn't work with mine. Then, the tech ordered the wrong part, so he had to go get a new one but once he had the right part, the work didn’t take long at all. The refrigerator seems to be working fine now.

My AC was not working and it wasn’t blowing out cold air. Sometimes I like to speak to a representative when I have a claim with AHS and their reps are always good. But for this issue, I had to file a claim online like I normally do. Then they sent out the A/C Doc's men and we loved them. They worked really good with us and they were pretty timely. They got their job done and they’ve all been excellent. All in all, AHS saved us a lot in the last couple of years and I really appreciate them.

The ballast on my kitchen lights were kinda faulty and there were some loose wiring. I went online to file a claim with AHS and I am not computer literate at all but it was really easy to use their site. Then in three days, a tech from Alejo Electric came out. Their communication was excellent and when the guy was gonna come, he called me 20 minutes before he was gonna get here telling me he was on his way. He was also very polite, knowledgeable, friendly, and kept me informed of what he was doing. And since the repair, the lights have been performing excellently.

I've been with American Home Shield for about two years and submitting claims with them is easy. I had one instance where it took a while for them to respond, but otherwise, it’s been easy. As for the contractors, some are better than others. I had one experience that was particularly bad. It was hard to tell if the guy was telling the truth or not, and he told us some different information than other providers have told us. So, it seemed like dishonesty was a big issue with one of the providers. I told American Home Shield about it and they handled it well. They got us a different company to help us.

My AC was low on freon and there was a leak. I submitted a claim to AHS and got a quick response. The rep who followed up was excellent and he was a good guy. The tech was very aware and considerate. He was very professional and clean. Since the repair, my AC has been performing very well.

A knob on our dryer ended up needing to be replaced. AHS sent a technician and they had to take out parts. They replaced the knob and did a good job. They had to order the part and it took them about four or five days for the part to be shipped to us, and they came back. It wasn’t difficult at all to file a claim with AHS. We mainly just called them up, and gave them our information, and they submitted the claim. The contractors have all been good and AHS seem to do the job well. We were pretty impressed with the people. It is a good plan to have everything covered by AHS. I don't have to worry about the major expenses when things go wrong because we’ve had several things like the furnace, and the air conditioning back in Kansas replaced.

My washer door needed repair so I submitted a claim to American Home Shield. I had a good experience with their reps and they were able to answer all my questions. The tech from Sears was very good. Now my washer door is working.

I have nothing but great reviews on the gentleman that came out, Don. I had somebody doing the system before this one that did a safe job of assessing, but Don did a superb job. He came in, assessed, found the issue and fixed it in no time. This is the first time I've used American Home Shield and the online process was very easy.

We had an issue with the upstairs AC unit where the line was clogged and there was water leaking. First Choice Heating and Air was the contractor assigned to us and they came very promptly and did a great job. The happiest we've been is with them. They're very good. The last people that we used through AHS took a long time and there was a lot of miscommunication. A part didn’t get ordered. It was a very lengthy situation.

I call American Home Shield when filing a claim and the recent one was great. I had a broken sink and the issue was handled perfectly. I am very happy. However, Appliance Medic have not been responding to come out and we’ve called them numerous times. If somebody can help us out with that, I’d appreciate it because we have tenants and they’re still waiting for a broken ice cube maker that they haven’t had repaired for over a month now.

I've had two contractors and so far, so good. One guy showed up when he said he was gonna show up, diagnosed the repair, told me what it was, went and got the part, came back the next morning, fixed it and was done. American Home Shield needs to keep doing exactly what they’re doing because as far as I'm concerned, the experience has been topnotch.

I've had a couple of calls ‘cause I have two accounts with American Home Shield. I have a house and a condo. I had to do some work in my condo and they had to put in Freon. The deal with the Freon is not very good because American Home Shield only paid $10 a pound, and they charged me $55 or $45. That was a little disconcerting to me because I know this other home warranty that do cover Freon. But besides that, I've been pretty happy. I've had American Home Shield for a few years and our most recent claim was my dryer. It was self-inflicted because I had a key in a pocket and it came out in the dryer. It was in the back of the tumbler making the noise. The contractor wasn't there very long. They found the key pretty quickly, gave me the key which I call the $75 key, and put the dryer back together.

I've had American Home Shield for years and years and it has been excellent with the techs they've sent out. We had a water leak in our washing machine. I called American Home Shield and it was really good with their rep. A gentleman from Accord Appliance came and checked it out. He replaced the ring around the outside of the top of the washer and it totally fixed it. It was a good experience.

Stay 1,000 miles away from American Home Shield. I had two policies with them, one on my house and one on a rental I had, and I cancelled both last month. I had more problems with them and the people they send out than I’ve ever had in ages. The people that work there answer the phone, “Welcome to American Home Shield,” and that’s all they know. I kept asking for a supervisor but I never got one.

Lake Plumbing came out here when there was a small leak in the copper pipe. They fixed that and had to cut a hole in the wall. Then I called American Home Shield to have the plumbing wall fixed. Drywall Masters came out. They did a rough patch and we had to do the rest. Still, I like that they were able to come out the same day we called and got it done.

I've made claims with American Home Shield over the years and they've been very responsive, and all I have to do is pay the $100 fee and everything's taken care of. We recently wanted the HVAC inspected and tuned up for summer, and the tech from Joe Cool's came out and did that. He asked what I needed and I told him, and then I showed him the attic and helped open the attic door, and he went up and did his thing. When he came back down, he had a review of the systems and what he had tuned up and tightened, and he gave me a receipt. Everything is functioning well now.

2019 5/22, Wednesday afternoon, an online claim was made to fix the heat pump a/c unit. A text and email with the HVAC business name and telephone number were sent stating I would be contacted within 24 hours. 5/23, I waited 24 hours, was not contacted by the contractor, and called the HVAC "business" and left a message on the voicemail. 5/24, The contractor still did not call me back. I contacted American Home Shield (AHS), put on hold, operator called the contractor, got a voicemail, and sent the contractor an email. I never heard from the contractor and was urged to wait to hear from the contractor until Saturday morning, and call AHS when I didn't hear back from the contractor. I never heard back from the contractor.

I had called in for a water heater being busted (leaking and no hot water) and they didn’t have anyone to service it for 4 days. Given the urgency of the matter, post discussion with a customer service associate, I got my own contractor to fix the issue and AHS suggested submitting a review for reimbursement. It’s been 6 weeks with several follow up calls leading to nothing. The customer service personnel are clueless and if asked to speak with a supervisor, they suggest someone will call back with no call back. I am canceling my service and hoping others don’t sign up for this.

My AC unit in the attic went out. I called AHS and someone from the repair department called me back. AUS Air Conditioner of Texas and I set up an appointment, and they came right out. Their techs were on time and the two guys sent were knowledgeable about what was going on. They needed to flush a pipe out and though I didn't know where that pipe was, they were patient. However, I saw a lot of poor reviews for AUS Air so maybe AHS could give people more options rather than having just them. Still, other people should go for AHS. My experience was fine and I was satisfied.

The ice machine is not working and I submitted a claim online. The American Home Shield site was easy to navigate. But there is no customer service. The design of their customer service is to deflect the concern of the consumer, not to address it. In the four attempts to reach a management person at American Home Shield to elevate the concern of the lack of response from my initial provider, I was just put on hold and tried to outlast my patience. I was never able to speak to a management person.

American Home Shield, over the last three to four years, has gotten a lot better and smoother with their claims process as far paying the deductible and sending out people to do the work. I typically do it online, and the only time I’d call it in is if I have a multiple one, but they have to do it for you ‘cause you might have two items that can go up on one vendor so you only have to pay one fee. They have more vendors available now than what they used to have. The vendors come quick, they do their job and go. Air conditioner requests take a little bit longer normally though.

American Home Shield is a good service. The turnaround time is typically 2 days. They’re efficient. When the dryer wouldn’t heat, the guy, Vladimir, came in. It turned out to be the igniter and he fixed it in about 10 minutes. He had the part and it was really fast. It was really incredible so I was very happy.

There was a leak coming from one of the pipes that’s connected to our refrigerator and it had been leaking that it has caused mold on the walls, my things and one of the cabinets. I called and spoke with a representative at American Home Shield to submit a claim and it was cool. The first time I called, the rep said that I would need to put a $500 payment to go through but I felt that the payment should have already gone in. The following day, I received the email saying that the payment had been received and it was easier once they received the payment.

The icemaker wasn't working and American Home Shield sent out a contractor who did a great job. The service itself has been really good, but the billing side is terrible. They’ve charged me four times for two work orders and they’ve been unable to give us the refund for the other two that they charged us. It has been over a week that we've been trying to get our refund and we’ve been talking to them four times every day. They put us on hold and they don't come back. We’ve had to start working with our bank to try to resolve the two $150 charges.

I was having issues with my pool where my filter wasn’t running properly. I filed a claim with American Home Shield and I did everything online. The contractor came out on Wednesday and we thought the filter was fixed because it worked for a day. But then it turned out that the motor was a wrong size so they had to replace the motor. It wasn’t working Friday morning then they came back out Monday morning. The contractor was great and everything seems to be working now. It was a great experience overall. American Home Shield is a lot easier to deal with than Sears.

I had one contractor and he was great. I had water stopping the AC from running 'cause it was too filled up so I had an automatic cut-off, and he fixed it. The only problem I have was it's kind of misleading in a sense that it says it has customer service 24 hours a day, seven days a week. That seems like it means that when I call for something, I should get customer service from whoever is coming to help me out, not customer service from American Home Shield. I had no AC and it was hot. I had seven people in my house 'cause I had some guests. They said on the email, "You'll get a call back from the company that's gonna come out between 24 and 48 hours." A call back in 48 hours didn't make sense to me. I thought customer service is 24 hours a day. That means that they answered within 24 hours a day, but it was misleading when you read.

My faucet was leaking down into my basement. American Home Shield sent out Dave & Sons Plumbing for my service request and they came last week. They were on time, quick and professional. Since their work, my faucet has been fine and I haven’t had any issues. I’m satisfied with this company that came out but I'm not satisfied with American Home Shield.

We just closed on the house in January and there were already a couple of concerns about three of the appliances. I called American Home Shield to have someone come out and have a look at these issues. It started off okay. The reps were good. They set up a work order and I have no concerns with how AHS handled everything. They set up some service with Sears Home Service and that aspect of it was a total disaster. Sears was completely impossible to work with. The people just did not understand what I needed. I had to call them every week to try to get rescheduled 'cause they would not schedule more than a week out, and I wasn't gonna be in the house for about two months. I don't live in that house. It's a second home. So, I was trying to get things set up for a time that I was actually gonna be out there.

One of the air conditioners stopped working, so I called American Home Shield to ask somebody to come out. I left the information and I immediately got an email saying that somebody would be contacting me from the air conditioning company. I waited and the next morning, the company called me and set up an appointment. The guy came out and diagnosed the problem immediately, and within a half hour, we had air conditioning again. American Home Shield has taken care of every problem that we've ever had. I’m glad that we’re with them.

My refrigerator was not working. I submitted a claim over the phone with AHS and it was challenging. Talking with the rep I got aggravated me and I had to speak with someone else. It also took so long to get the part and I was not getting any answers from the company that I was assigned to. The people at AHS didn’t seem to be able to track things down and it was very frustrating. I had to end up demanding to speak with a supervisor then I got some action and it was almost 30 days before the repair was completed. It was quite a long time which was ridiculous.

It was humid in the house and the air conditioner wasn’t staying cool enough. I submitted a claim online to American Home Shield and the contractor came out in less than 24 hours. He put some Freon in it and completed the repair the same day. He said that we’re probably gonna have to get a new unit because the unit we have is not quite big enough for the house. He was awesome and I got his card so that if anybody else needed air conditioning service, I can give him to them.

Submitting claims with American Home Shield is easy if I request previous companies that have been to my home to come out again. I prefer to use online and it would be a lot easier but I can’t do it. There’s no notes or anything like that where I can type something supplemental like additional information. If I could, I would just say, “Please request the previous plumbing company to come out.” I have to actually make the phone call. The one complaint I have is the hold times when I call for a service call is insane. It’s typically in excess of 20 to 30 minutes.

My most recent claim with American Home Shield was for a bathroom restoration. It’s been pretty bad because I can’t use the master bathroom and all I have available to me is the powder room. The contractor came within 2 days after I submitted the claim but they haven't done the repair yet. I spoke to a representative and they told me to call my insurance company.

I moved here from Missouri last year in November and I started with American Home Shield around January this year. I didn’t expect to have a problem with the air conditioner. It’s only three years old and it was brand-new when I bought this home. It was extremely easy submitting the claim and AHS got on it. They got me a company, and I got a hold of that company but they said they wouldn’t be here for five days. They were gonna try to squeeze me on Monday, which was five days away and they weren’t sure if they could do that. So, I called AHS back and I told them that I live in Memphis. It was 94 degrees with humidity. The rep got a hold of another company and they were here the next day by noon. So, I was very pleased.

Our ac wasn’t working and I called AHS and the claims process was relatively easy this time compared to a couple of years ago. I really liked the contractor they sent. He kept working and told me what he was doing and why he was doing it.

AHS sent a contractor within two days to fix our air conditioner. They worked with us with the schedule. The contractors smelled like cigarettes, but other than that, it was fine. They had a drawing and they depicted everything. And then they have to wait and get it approved by AHS. But they were over a $1,000 higher than other people that we've found. So, we're not gonna go with the company sent by AHS for now.

We had a request and American Home Shield responded to it by seeking out a vendor to help us fix the problem. The first vendor they recommended was unable to get to our home in less than a week, so we contacted back American Home Shield. They wanted us to continue to use the same vendor and it took quite a while for us to get American Home Shield to understand that it was a plumbing issue that needed to be addressed within a shorter period of time.

The American Home Shield rep was very pleasant, cooperative and was able to assist. Also, the tech from United Air Temp was very professional. The AC wasn't cooling properly, and they said it was an issue with the fan on the outside compressor. Everything was good.

The air conditioner quit working recently, and it was 97 degrees outside. Making a claim at American Home Shield was okay, though I noticed that with the ones that work through the night, there's a language barrier. But we worked through it. When I first put the call in, there was someone else that was supposed to come. I called a day or two later and found out that the company wasn’t gonna be able to get here for two weeks. So, American Home Shield found Island Breeze who showed up on a Friday. The tech came in while I was out here, ran his test, found the problem, fixed it and he was gone. Another time, the microwave here was shot so AHS replaced it and they just delivered the replacement this morning. Everything’s ended up well as far as their end. They’ve always treated me fine whenever I've needed them.

My ice breaker on my refrigerator broke and then I filed a claim online. I've done a few times of navigating the website and it's been fairly easy. AHS sent me a text message and an email that I'd be contacted within 24 business hours. I had notification within just couple of hours that the contractor would be here about five hours later that same day. I made the appointment early in the morning and the guy was here that same afternoon to diagnose it. Less than a week later, he was here with the part to repair it.

The air conditioning was not working and I called American Home Shield to submit the claim. The interaction was a little awkward. They were saying things which wasn’t applicable to the air conditioning. They could probably understand me but I couldn’t understand them. It sounded like they were reading from a script but the more they do it, the better off they’ll be. So, it was okay. The contractor came out a couple of days later and his work was the highest quality. I was impressed with his professionalism. He knew what he was talking about, what he was doing and he was very courteous. Since then, the air conditioning has been good.

My air conditioner was not working and I used the online to submit a claim with American Home Shield. It was very easy than through the phone. They then sent me a text that was letting me know that Air Smith would contact within 24 hours, which they did. Air Smith also let me know when they were gonna be able to come and see me. I was being told every time an update came.

Sometimes it's hard to get a person in American Home Shield. They should have more people on the phone for clients to be able to talk to a person. I filed a claim because there was water leaking under the sink and the disposal wouldn't work, and Westside Plumbing came out in a couple days. I was satisfied with that timeframe. And they were very good. I checked their work then when there was still something leaking, they got another clamp and fixed the problem so there would be no more leaking after they replaced the disposal.

My ice maker on my refrigerator wasn't working and it was dripping too. So, I submitted a claim online to American Home Shield. It was a very easy process. I put in a request and they called me. But then I stayed on hold forever. Also, it took me two weeks to get somebody on the phone. I'm also not used to paying my deductible before work is done and I didn't like that. Thereafter, I didn't really like the first contractor I got. I had to have the claim resubmitted because he didn’t fix the problem. Still, the second rep who came out identified the problem and fixed it right away.

My most recent claim with American Home Shield was when my garage door was not opening correctly, and it was expensive. I tried to speak to customer service online, then I spoke to another customer service agent who booked the appointment for me. The tech that came was the one who had installed it in the first place, and he was an extremely good guy.

We’ve had American Home Shield since we bought our house seven years ago and a year after we bought the house, the 70’s stove went bad and AHS replaced it, which was great. I wasn't too happy with Sears as a contractor but recently, I had a bad hot water tank and the contractor, Rick, was amazing. I would rather submit the claim nice and simple online but we’ve done it over the phone for the techs to come back out if the issue wasn’t working. That was with the fridge that kept on going out. The guy couldn’t fix it but it took a long time before they finally said that they would replace it. It was driving us crazy. Finally, they did and it helped out a lot.

We had a fairly slow leak in the sink and the upstairs bathroom and it was BestWay Mechanical Inc. that came out. The gentleman solved that problem very quickly and easily and did a great job. Things are working perfectly now. I also asked him about two other issues that he helped think through. We had a smell that we thought might be associated with improper venting in our home and he helped talked through what could be possible with that. But he didn’t really take any action, which was understandable.

We’ve been with American Home Shield for a couple years now and so far we're happy with them. When we call for service, we’ve always gotten it. Recently my AC was leaking Freon and it wasn’t cooling, and they had to order a new coil for it. I made the claim over the phone and they were very nice. They would’ve gotten here sooner if they could have, but apparently the part was not easy to find. We just sat in front of a fan until they got the part and got it installed.

AHS arrived to review our problem on our AC. Informed us the problem was not covered under warranty. I believe it was a bad thermostat, and the a coil was clogged real bad but was still functioning. So we paid $100 for the serviceman and had to have a friend clean the a coil and I replaced the thermostat. When we signed up with AHS we informed them that we had 2 structures. The main home and a garage with an apartment on top. We listed the 2 AC systems as part of the warranty service. The sales person never informed us that we needed to pay 2 premiums for having 2 Structures.

Bottom line up front: Use a different company than AHS. AC went out on Saturday morning and I submitted a work order through AHS' website. A vendor was assigned and so I called that vendor to schedule an appointment because it was hot and my family needed AC. The vendor told me that due to a contractual agreement with AHS, they could not perform any servicing until Monday. So we sweated out the weekend with fans in all rooms.

I've called them 6 times in 5 months for the same plumbing backup problem. They come out and clear the line, but refuse to find out WHY it keeps backing up repeatedly. My bathroom has flooded every time, now causing flooring and wall damage. Can't get anyone who speaks English or understands the issue on the phone and there's no place in the website to contact them by email.

If I could I would give this company a zero star. I have been having problems with my heat pump November 2018 and it’s still not fixed. I have made at least 16 claims. They send idiots from C and R Plumbing Heating and AC out to check my heat pump and they are only here for approximately 15 minutes and do absolutely nothing. I call customer service and all I get is excuses but no explanation. Then I had a guy come out from Precise Conditions and he found the problem right. Now I’m getting the runaround and excuses from American Home Shield about fixing the problem. I know that the problem is covered under my contract because I reviewed my contract and it said it was covered. To sum it all up customer service is HORRIBLE!!!!!

There was a leak going from my toilet and down into my basement, easily going through the floorboard. I went to the American Home Shield website and the Plumber came out two days later and fixed it. It was pretty easy. I had also requested a heating service prior to the winter that they offered for $75 where they’d come out, clean, and check it all out. I took the day off, and they didn’t mention it until the tech came out and said that they didn't service the kind of furnace we had. That was unfortunate, but everything else was good. I've had AHS for about a year and a half now.

Submitting the claim for the air conditioner that stopped working was easy. The person who took my phone call was able to go ahead and file a claim. She told me someone would call me within the next 24 to 48 hours. I was not really happy with 24 to 48 hours but the next day morning at 7:30, I got a phone call to schedule an appointment between 9:00 and 12:00.

I had a problem with my garage door opener and I had my general handyman look at it and try to fix. However, it was beyond him so my garage stayed open for a week. I submitted a claim for it online to American Home Shield and the person who came out was very prompt. He sent me an email saying "I'll there between this time and this time" and he came at an earlier part of the window. He looked at the garage door opener and saw what the problem was and replaced what was needed. It was a wonderful experience and everything has been fine since the repair. I would recommend AHS and that tech highly.

I have had American Home Shield for many, many years, and I went on and picked them up again. When the inside glass broke in my oven, I put in a claim for it but the contractor never came in. He called to give me the time that he was coming. We were trying to get it synced up, and he was just so rude. I told them that I wasn’t interested in having him come to my home. He told me he was the only technician they had and I told them I didn't wanna deal with him. I gotta reschedule and have American Home Shield use another vendor. I’m still able to use the oven, but I need to get it fixed. I haven’t had a chance to call them back, nor have they called me. As for Tap’s Lock and Keys, everything went well with that claim.

I've had my problem with the AC for the past couple of months. It wasn't getting hot and every couple of months, I've had to have somebody come out. Then, about a month or so ago, it got really hot and when we turned on the air, the air wasn't working. I filed a claim to American Home Shield online and the day after I made the claim, the contractor was scheduled to come out. The tech was fine. He has been to my house a few times for the previous things. But the last time we had service for the AC, another company came out because he was booked. He said the company who came to fix it the last time installed the wires incorrectly and that was why my air wasn't working. It took him like 10 minutes to fix the AC and everything is working fine now. American Home Shield has been an absolutely good experience. I tell everybody they need to get it because it has truly, truly helped me.

The dryer was making this loud, squeaking noise and it wasn’t drying the clothes and the washer has a part that was worn out. I submitted a claim to American Home Shield and Affordable Services came out. They replaced the washer parts and they had to order a cap for it. When the cap came, a guy came out and put it on there. He also told me why my dryer wasn’t drying the clothes but it was an item that’s not covered. He said it was under the house to really unstop that tube that goes out. He was right and I went down there, cut it in half, got rid of that part, and put it back together. Now, the dryer and the washer run like they're brand new. I called them and told them that that technician did a great job. He’s very well-experienced in what he does. Also, he was right on time. He did not come in here and try to stay out all day long.

I submitted a claim with American Home Shield online and it was very easy. It pretty much gives you step-by-step instructions on what you need to click, and they usually contact you within the next day. As for the claim, the contractor just needed to clean out the little tube that drains the condensation. We’ve had numerous people come here before getting American Home Shield and it just seemed to keep acting up. But the contractor that American Home Shield sent found the problem and fixed it within a few minutes. I really like American Home Shield. I haven’t had them too long, but they’ve definitely been helpful so far.

I had an expansion tank replaced on our hot water heater. American Home Shield set up with the provider, and then the tech set up a time. He came out within 24 hours and did the work. It seems the tank is not full of water, so it is working fine.

My AC wasn’t cooling so I called American Home Shield. The rep I spoke with told me somebody would call me back and somebody did call me back that day. The contractor was very good. The repair has made my daily operation a lot more comfortable. My experience with American Home Shield is expensive. But they are responsive and the contractors they use are very good.

We have three air conditioning units and one of them was only blowing out hot air. The contractor that American Home Shield sent out was excellent. He has obviously been doing it for years and years and years. He didn't take too long and he was a very personable fella. I enjoyed a good time getting to know him as well as he did his work very efficiently and quickly. Everything is working properly. I'm gonna be a longstanding customer of American Home Shield. Contacting them is all automated and it runs smooth as silk.

I've had American Home Shield for about five years and I like to do things on the phone rather than online. But the difficult thing is sometimes getting through and the lines can be busy for extended periods of time, but essentially I have always gotten through. And then 80% of the companies that I’ve had had been pretty good. I’ve had a couple where they were trying to create problems that didn’t exist and charged high prices to fix them.

The AC wasn’t working properly and when I submitted a claim to American Home Shield, it was a good experience. They responded quickly and the appointment was set up. The company that came out and fixed it was very responsive and very good. Their people were very knowledgeable, nice and easy to work with. We were very happy with them. We have been with AHS for four years but my daughter has had incidents that were handled horribly and she’s probably going to cancel her policy with AHS as a result of it. Had I not known about my daughter’s experiences, I would recommend them, but knowing what she’s gone through twice now, I can’t recommend them at all. I was lucky but I’m very much afraid that if something of significance happens, there are gonna be problems.

I had issues with the air conditioner and I put a claim with American Home Shield online as it was easier. The tech that came out was really cool and fixed the problem, which was just a couple of pounds of Freon, and he was gone.

When I call American Home Shield, I give my credit card number and then they always do the same - they send me text that I have to pay $75 right away and send me this letter, but I already gave them my credit card number. I called them about it and I explained it up with them, so it was okay. They have it on record now. The contractor that came out for my washing machine was friendly and very nice. They answered me right away and then made the appointment fast. Before, I had to wait on the phone for hours until American Home Shield answered. It was a very long wait, but now, it had been fixed and they got more people. I’m happy with American Home Shield so far.

I submitted my claim to American Home Shield online and someone called. It went very smoothly and the person that they sent out was very respectful. He came within the time frame that he said he would. He evaluated my dishwasher and it is not feasible, they said, to fix it. So, I'm still waiting to hear from American Home Shield on that.

We bought a new house and had the locks changed by Texas Lock. My husband called it in at American Home Shield, and somebody called and said they set up an appointment. The tech that came was fantastic. He came on time and did the job in 10 minutes, and he was out the door.

I had Old Republic before and they were okay but they weren’t near as efficient as American Home Shield. With Old Republic, I had to make several calls and they had to change contractors to get somebody out here after three days. In comparison, we’ve used American Home Shield twice and they were very good about both times. When a fan blower motor went out on the AC, I submitted the claim to American Home Shield online, as I normally do, and they responded immediately. Doing it online is very easy even though I’m not really of the generation that’s in to all this technology stuff. I’m 70 and I muddle around on my computer. But American Home Shield had a guy out here that fixed the AC within two hours and Edgar was fantastic. He knew what he was doing and he didn't waste any time. He told me exactly what we needed to have done and then he fixed it. It took him 45 minutes to do the job and go on to the next one.

We’ve had issues off and on with the air conditioner. We have a two-story house and we have two units. In the upstairs, it was fine for me because I get cold. But my daughter and son-in-law have a baby, and he sleeps really hot. So, they would try to drop the temperature down, and it wouldn’t get to that point. American Home Shield sent somebody who checked it one time, and it was dripping. There’s a pipe that goes off the side of the house, and it was dripping all the time. They’ve come to fix that before, too. This guy came and emptied whatever pan it is that collects the drippings, and he cleaned around some coils. He left and and said, “Okay. I did this but I need another approval from American Home Shield. This needs a deeper cleaning. The coils, and whatever, and whatnot, needs a deeper cleaning. But I can’t do it without the prior approval.” They got the approval and it was fine. He came back and did that deep cleaning.

My air conditioning wasn’t cooling properly and I wanted to get this fixed before it would get really hot. I submitted the claim with American Home Shield online, and they got back with me and told me that A-US Air was going to be my provider. Then within a few hours, they contacted me and told me that they would be calling that evening with a window of time for the next day. They got out there pretty quickly. They're quick and professional. And they explained what they did thoroughly. They're great and my air is working great now. All in all, it’s a good work.

We had a good time with American Home Shield. The AC wasn’t working, so the tech come out, and he had to replace a sensor. He said it fails commonly, and once he got that done, it worked out real good. He was really knowledgeable of the issue and knew exactly where to look to fix the problem. It was a great experience. We like American Home Shield. It pays for itself.

The AC wasn’t cooling. I submitted an online claim with AHS and the website was easy to navigate. Then I got a call to set up an appointment time. Royal Flush AC & Heating came out the next day, put in some Freon, and it’s doing fine now. The technician was great. He was really nice and he did a good job. I’d hire him again if I had to. I still owed $136 ‘cause AHS only covered $10 of Freon and it was 70 something. But if something more was wrong and costed more, I still would break even. I also had a claim for a washer a while back and that was fine. The tech was good too. So far, everything is okay with American Home Shield.

My air conditioner was leaking and it needed to be fixed. But when I went to submit the claim for that, my experience was horrible. First of all, I wasn’t aware that American Home Shield has changed such that you have to pay them before and then I had an issue with that. They’ve also moved the customer service to the Philippines. You can hardly understand them and they don’t understand you. I got hung up on four times. American Home Shield should let people know that they've changed the customer service to the Philippines or if you can’t understand them and you asked for someone in the United States, they should give you to someone in the United States so you can get your situation taken care of.

American Home Shield is good enough that we’re gonna renew them. The AC needed a new motor and they sent somebody ‘cause we had leaking. We weren’t charged for that ‘cause it was within the 30-day window from the initial visit. That was really good. The contractors were wonderful too. Their cleanliness, friendliness and professionalism were really good. They knew exactly what the problem was as soon as they came in and looked at things. They were really good about explaining what they were doing. However, I did the claim on the phone and I wasn’t really happy about it ‘cause it was offshore and they’re reading off a script. They’re not really listening. It would be great to bring the job back to the States instead of having someone from another country. Sometimes, they don’t really understand when you’re talking.

I contacted American Home Shield for an air conditioning unit tune-up. The technicians who came were very polite and professional. I have two units and one of them also started acting up pretty much as I made the appointment. The guy ended up doing two things at the same time. With American Home Shield, you need to put in another order in order to do two jobs. The thing with this warranty is the monthly cost. There’s the premium and on top of that, each time you call, you pay the contractor $75 for the visit.

I requested service for my refrigerator over the phone and everything went well. The contractor came out the next day and he did a great job. Even though I wasn’t home, he came in and told me what was wrong with my refrigerator. He fixed it and left, and everything was in place. He said everything was working well, and it is.

The air conditioning was not cooling recently and Cecil and Sons came out to service the request. I called, they took the information and scheduled to come out. I didn't hear from anybody, so I called back at American Home Shield to find out when Cecil and Sons was coming out. They then set it up for last Thursday. The service I received was good, though I still have no air conditioning. The tech was saying it was gonna cost me $2,800 to get it fixed, whereas it would make more sense to a get whole new unit. American Home Shield said they were not gonna do that, so I'm waiting to get an appointment for somebody to come back out and repair it. I sent the email yesterday and I still haven't heard from anybody. I'm very dissatisfied.

I filed a claim online for the dishwasher and American Home Shield sent me an email to tell me who was coming out. When the dishwasher ran, it spit out a lot of water. It was dripping down into the sink because it was clogged. The technician called to let me know he was on his way. When he arrived, he took care of the problem, and everything was done. And now, I know how to lift up everything, take off the little pieces and clean the filter. American Home Shield was very easy to use. It served its purpose. So far, my experience has been very pleasant.

AHS's monthly rate has been getting a little steep. In the future, I’m gonna have to think about whether I wanna renew my contract or not. Because by the time I look at what I’m paying plus the $100 deductible for a call, it adds up very quickly. Even so, recently we had a breakdown in our air conditioning system and we phoned in a claim to AHS. A-US Air Conditioning of Texas came out, had a look at the unit, figured out what the problem was and then repaired it. He had to change the capacitor on it and the motor fan but then the unit has been working okay since.

American Home Shield sent an email and I looked it up. There was a link in there and I requested a service from there. They sent Romanos HVAC for preventive maintenance. They did great and were very professional. It’s not like they were rushing things. They tried to explain a lot of stuff for me. It was a good experience. But the same can't be said for my other claim. I had a different issue and another company that was contracted by American Home Shield came out. I had a terrible experience with that one. I send out a feedback but I’m not sure what happened to that.

I've been very pleased with American Home Shield. They've helped me with different things with the house. This time, I had a water heater claim through Sundance. I didn’t have any hot water and I had to wait a week before I could get some. I was hoping it would be a little sooner but they came when they had their first opening and the gentleman did a fantastic job on it. He checked this and that, and cleaned up everything. I was very impressed. This was an old water heater and when I purchased this home, I had lukewarm water to have a shower. I thought that was just the way they had set the thing. But it kept getting cooler and cooler then one day, I got in there and it was just ice-cold. This thing had been going out for some time and I didn’t even know it. So I did purchase a new heater.

Been out of hot water for 3 days already, 4 more days!!! Was told the next day or Saturday. No one called to let me know that it will not happen until 4 more days from now. The receptionist did not really care about the emergency situation. I have major water damage in my home and the contractors have been put on hold until they can come out and fix the damage in the room where the tank is. Mind you I am a senior citizen, disabled and a cancer patient. Thank you AHS. I will report again in 4 days!!!

I took the insurance after being adviced by my agent after buying my home and true to her word they were good that I renewed for another year. My AC quit on me I called them Tuesday and FOUR DAYS later I'm still in a 90 degree house and they're still telling me HOW THEY'VE noted the URGENCY after first giving me a contact to A wrong contractor then after that they're waiting on feedback from the right contractor and I should keep waiting for their call!!! I even asked if I can get A contractor and they reimburse me, to no avail!!! And now since it's Friday 7pm I'm supposed to wait till Monday!!! I'm at A loss don't for they hold the upper hand and I don't know what else to do or who I can complain to!!!

Updated on 05/29/2019: Last week I placed a call because my refrigerator wasn’t working. Contractor came yesterday and it is still not working. Report hasn’t been submitted from them and now I have to wait another 48 hours. It is 90 degrees and I have to keep purchasing ice for a cooler so I can have something to drink. In addition have to take off work and this could jeopardize my job. The representatives are out of the country and have no clue what is going on. Spoke to supervisor (Gin) who sounded like the representative who I spoke to first. (Interesting) I know all about doing that. Calling Better Business Bureau and local (US) news stations for investigations on this home warranty company. You pay for service but it is poor.

In July of last year I submitted a request to have our A/C unit looked at. I was told that the only issue was that was that the refrigerant needed replaced. This is not covered under the plan so the charge was $500. The system worked for the rest of the summer. One week ago we had the same issue. A different service company was sent and I was told that the refrigerant needed replaced again (another $500), because of a leak.

I called on Monday, May 20, 2019, about my AC not working. AHS called back with a vendor who was available June 10, 2019. I said no way. Then they called back on May 22, 2019 with a vendor who was available May 30, 2019. I said no way. Then on May 23, 2019, they authorize me to call my own vendor. My vendor was there at 11:00. On the same day!

Do not waste your money with American Home Shield. We have been without AC since Sunday 5/19 and have been given the run around constantly because they only have one HVAC contractor to service our area. We were told they wouldn’t be able to come until Friday 5/24 between 1-4, but because that was so long to wait they would try to locate another vendor. Waited a day to hear something and finally called in to find out they have no other vendors and now it will be next Tuesday at the earliest that their only vendor can get to us. We are having 90+ degree days and having to wait over a week after given the run around time after time again is ridiculous. Save your money and find a reputable company to deal with. Not to mention the ONLY HVAC company they deal with has one star ratings on all sites with multiple complaints of them causing water damage to people’s homes.

In summary, they’ve outsourced customer service to another country with “employees” who obviously aren’t held responsible for their actions because I was hung up on 3x’s in the past week after being on hold for more than 30 mins each call (two 15-min intervals on average). The vendors they contract w/ are given a per-customer budget to stay within, & if the vendor exceeds this average, AHS hounds them. How can a vendor be told to keep their repairs to an average of $250 per customer when there are such a wide spectrum of issues that could be wrong? If you look at your contract, there’s a max amount per item that AHS will cover. They do the cheapest fix until they hit that max amount or you get so frustrated w/ paying the items that aren’t covered that you give up & buy a new one.

I did a service request on last Wednesday 5/15/19 that my unit was not cooling my house, I received a text stating that RescueYouAir would be contacting with an appointment to come check out the unit. So Thursday the tech came out and found out that I need a compressor and that he would have to have the part ordered so by it being the weekend my part won’t be able til Monday or Tuesday. So today is Thursday a week later and I haven’t heard from AHS or RescueYourAir!!! So I called them to see what was the hold up. Come to find out they saying that the part is not covered and that I had to pay for the parts and the coolant over ($600). Why tell me that something is covered and it has been ordered and come to find out that they haven’t even ordered my part. Oh and not to mention my $75 service fee that they took out of my account for something that that was not completed.

Once in the three years we've had American Home Shield, our refrigerator went out and they sent somebody who repaired it. More recently, our washer was leaking on the floor, so I called American Home Shield and they set up the appointment with Fidelity. Their techs came over, looked at my washer and took several pictures. There were a couple of cracks and they said it was kinda worse off and that they were gonna recommend it to be replaced because it costs more to fix it.

American Home Shield has a very good website and it is easy to use. I always go online to put in a claim. I can quickly go in the website and put in what my issue is. I can do it any time I want. It just takes five minutes to put a claim in, and very easy to do. When I put in a claim at midnight, I got a call the next morning to make the appointment. I'm very happy.

American Home Shield has been great. When I submit a claim, they text me to tell me the information on who is coming out. And then the contractor contacts me right after they did. So far, I’ve had no problems with the contractors. American Home Shield always got right back with me, and they always sent a contractor. I’ve never had to wait on a contractor. I’m very satisfied with American Home Shield. I’ve recommended them to several people I know. My only gripe is the deal with the air conditioner. Right now, Holder’s Heating and Air is doing it, but if I had a problem six months down the road, Holder’s might not be the ones that will come out.

It has been years that I've had my home covered by American Home Shield. The most recent claim I had was for my AC that was just blowing hot air. I called American Home Shield and Air Techs came out the next day. They got it fixed and the tech was continuously keeping me in the loop. He didn't just do whatever and he let me know what he was doing. He had to come out twice for the repair and there haven't been any other issues since.

When the air conditioning didn't work, I put a claim with American Home Shield online. A1 AC & Heating contacted me right away and set up an appointment. Then they texted when they were on their way so I would know the window. They came out once to service the AC and it worked for a little while, and then it stopped working again. They came out again and fixed it. Both times, they came when they said they would. It's nice having air conditioning when it's super hot. We've had American Home Shield since 2012 and we've had a good experience, so far. Their website is easy to use when submitting claims and they've done what they said the would. It's a little expensive monthly, but that's what insurance is. And I would recommend getting it.

American Home Shield is a good company compared to the other warranty companies. I have three properties under them in Virginia. Whenever we have a problem, we call American Home Shield. Sometimes we do our claim online because I’m not available. In the last six months, we had one claim for plumbing in one house and an air conditioning claim for another house. We pay our part and the thing is being fixed. If I have some problem, I call AHS back.

I called American Home Shield on a Wednesday and I set up an appointment for Monday but it didn't happen. On that day, my refrigerator was out and my husband's medicine had to be thrown out. I told them it was an emergency. The appointment was between 8 and 12 and at 11:30, Nano, the contractor, called me and said they couldn't make it. So, I was not happy. Gap X came and they were absolutely fabulous. They said something was wrong with it and they would have the part. They came back as they said they would and fixed it.

I submit claims to American Home Shield via the internet and it takes less than a minute for me. I click what's wrong and they assign the contractor and give me their phone number. The contractor then calls me within 24 hours to schedule a time to come out. The contractors are all pretty professional. They usually get the job done the first time if they don't have to order parts. If they have to order parts, they come back usually within two to three days to repair once the parts are in. I've never had an issue out of the 8 or 10 years I've had American Home Shield. When the pump was seizing up and completely stopped, MKY Electric came out and checked it, ordered one, and replaced it. I talked my neighbor into getting American Home Shield and he really likes it too.

I scheduled a pre-season with American Home Shield. Their tech was able to get out to my place within three days. But then, my AC's Freon was low and they came back to do that. Since then, everything has been working fine. About a month or a month and a half ago, our dryer went out and AHS was awesome as well.

I filed a claim online for the water heater and the contractor that American Home Shield assigned to me called the next morning and said someone would be out that day. They came out and they were nice and professional. I like them. They were very good. They opened up the water heater and reset it, and it started working again. The water heater has been fine since then.

We were buying our first house and found a really good Realtor who recommended America Home Shield. We trusted her and we were gonna do whatever she told us. I’m glad that we did. The warranty is worth it because I’m not a handy guy. I can’t fix anything. My wife is lucky if I could hang a painting. Having the warranty is a big deal for us. We give AHS a call when we have a claim and somebody is usually in contact with us relatively quickly. The process is usually pretty easy.

I had an issue with the garage opener and about the next day or so, I called American Home Shield. One guy came out and he looked at the door and did something to it. But then, about the next day, the door was doing the same thing as it was doing before. Another guy called and they sent out another guy. He came out and he worked on the garage. It worked for a little while but then it started doing the same thing that it was doing at first. I called back and then they sent the same guy that got out the last time.

The attic fan was not working and I called American Home Shield to file a claim. The rep was very cordial, polite and professional. The contractors were courteous, timely and gave me updates when I needed them. The guy came in, looked at it and fixed it. He was out in about 30 minutes.

I had a backed up washtub in the basement and I had a couple of handles on the sink that were looking like they were gonna stop working soon. I submitted a claim to American Home Shield on their website and they sent out C Mayes Plumbing and Heating. The guy showed up on time. He was here before the end of the given timeframe. Also, he was excellent and very confident. Whenever I ask a question, he goes, “Well, would you like me to show you?” So, that was nice. He was very accommodating, very professional, and he resolved my issues fast.

The garage door wasn't going up or down. I filed a claim to AHS and it was fine, fast and prompt. I heard back from the contractor within two hours. The contractor was very professional, showed up, a sharp-looking uniform, clean truck parked in the driveway, and addressed the concern. He needed to re-align the infrared eyes on the bottom of the garage door sensor and fixed it. Now my wife can now get in and out of her garage. As a new customer, American Home Shield has been good so far. The first experience was positive. They were able to get me contractors quickly.

AHS said that the Thermador boards were fried. At the entry level with the reps, everything was very pleasant. The people came and picked up the board. When I found out that they wanted to rebuild that particular board, I said no and that I wanted a new board or a new oven. It was two hours on the phone with them every time to go through this. It just escalated and every once in a while, a closer would step in who was very demeaning, trying to not shame me into a decision, saying that there’s no more escalation, that they’re not gonna handle it.

Our dishwasher wasn’t working recently and the water wasn’t getting hot. I called which wasn’t too good because I was on hold forever, and when I finally got through, I had to call back several times. American Home Shield sent someone out who couldn’t fix it, so then they sent somebody else out who couldn’t fix it either, and they sent someone else out again. It was almost like they didn’t wanna fix it so they were delaying everything. The first technician that came out said that it was a plumbing issue. Then, the plumber came out and said, “No, it’s not.” The first guy came back out and said, “You just need a new dishwasher.” American Home Shield wasn’t interested in giving us a new dishwasher, so they sent another technician out. After four months of not having a dishwasher, we finally got a new one.