American Home Shield Reviews

AHS is wonderful. Every time I’ve had a problem, I call them and they fix it. My most recent claim was for the kitchen sink and toilets. The toilets weren’t flushing properly and water trickled out of the hot side of the kitchen sink and it was a little more on the cold side. The technician had to snake it. He was very good and knowledgeable. He put on booties to come into the house and then carried on a conversation. Since the repair, everything's working perfectly.

I submitted a claim online with American Home Shield and it was easy. The problem was with their contractor, LA Appliance. They were less than helpful and it took them four times over the course of the month to actually get our drier fixed. We called them because the dryer is still not working even if they've just been here an hour ago and it would take them another week to come back to our house. It was very inconvenient for us because we don't have a line dry so we had to improvise or go to the cleaners for that. I talked to American Home Shield and they explained the process - I had no problem with them. It was LA Appliance that was less than caring, so I was not very pleased with them. The dryer has been fixed but our experience was not good.

I've been with American Home Shield for almost 3 years and they've been doing real good. They do all my needs. I got no complaints with the people who they referred their service to. Most of the time, the contractors are fast. They set an appointment and call all the time. They're there at the time when they say they will be. American Home Shield is the best.

I called AHS because we had a couple of outlets that were burned out. There was a problem with scheduling because the electrician had an emergency the day he was supposed to come and had to spend the whole day putting in a whole new thing. They scheduled it for a week later and we didn't mind since it wasn't an emergency. The AHS representative was very communicative and told us what was wrong. There may have been somebody in the past who had plugged in a heater that might have burned it out. Everything's working after the DFW electricians fixed it. AHS have been prompt and responsive, too.

I filed a claim for our refrigerator a few months ago and when I called AHS, they gave me a number to call and confirm that an appointment was being scheduled. Within three hours, I had it confirmed and the guy showed up the same day. When he was finished, he explained to me what the problem was and that he had fixed it, so everything went fine. I gave him his check, then he left. I told him I'd recommend him to other folks and since then, I've also recommended American Home Shield.

I already stopped our American Home Shield membership because our house is pretty new. I am really happy with them but I don’t need it. But one time when we were with them, we had a problem so I called them. They were quick to respond. The technician was very efficient and experienced. He replaced what he needed to replace, and we were satisfied with the work done. What I wasn’t happy about was when I told them that I want to stop our membership, and they kept charging my card until I kept calling and said that I already stopped. It took them four months. The second person that I spoke to was very accommodating and said she did it.

A few months ago, I called AHS and they set up someone. They called me the next day and came but we weren't home at the time the technician could have come so it took a little longer than we would have liked but it was not really his fault. I like the security of knowing that I have coverage on parts that could break down and they do the screening of technicians. I feel a little more confident knowing that I have something protecting my home. It's been a very positive experience with AHS. Most of the time, things have worked out well, so it's been helpful.

I went online to submit a claim for our ceiling fan which was great and very easy. I'm pleased with doing it with the recording because it helps. Instead of waiting to talk to someone, I can tell them what the appliance is and then they'll send me an email which is a great follow up. I've been with AHS for some time now and I've told a lot of people about them. The person comes out to see me and then I get another one asking me to rate the other person. People from AHS are very knowledgeable, professional, customer-oriented and take care of everything.

It's all been a positive experience with American Home Shield. I call and they send somebody and it's fixed.

I don’t have any bad experience with American Home Shield. They’re pretty good and the few times I had problems, they get on it quickly. The people they sent know what they’re doing. My most recent claim with them was my washer. I called somebody and within 24 hours, somebody came in here and it was repaired. I paid my deductible and everything is okay. The contractor they sent is very professional, explained everything to us, gave us an appointment, and showed up on time. It’s been working just as it was working when it was new.

I had some plumbing problems in my spare bathroom, called AHS and they came out and fixed it. They were prompt. I was happy with the work and did not have problems after it was fixed. There were a couple of things that needed fixing. They weren't big but still they took care of it. I was pleased with my AHS experience.

My most recent claim with American Home Shield was for the washing machine and I submitted it online. Minutes after I submitted it, they sent me an email giving me the name of the company that they were going to send out with their phone number. Within eight hours, I received a call from the company and they made an appointment to come in. They checked to see what the issue was, ordered parts through Home Shield, and came back in and corrected the issue. They were very professional. I liked the gentlemen that came in and worked on the washer very much. And since the repair, it’s been working great. As a matter of fact, there’s a load in there right now.

The customer service is great. They are friendly and are always willing to help.

Recently, my outside air unit kept cutting off so I submitted a claim to AHS and it went really well. It's been working fine since the repair.

I have seven homes on American Home Shield. There are times when I've had to get second opinion. They have a tendency to find a reason that they can't fix something. They went out to fix a plumbing issue at one of our rental properties and it has been repaired already. However, a lot of times they have issues with water pressure because in this area, the water pressure's too high but I called the water company and they said that's the normal water range for this area. They want me to pay 500 and some odd dollars for them to put some kind of special valve in. That irks me because it has been that way for the last 30 years. I don't mind things that make sense but when things are illogical or arbitrary, then, I'm not happy. I'm almost 80% satisfied with AHS.

We are fine with American Home Shield and we feel that it’s good. I’d definitely recommend them to others.

My air conditioner was faltering. The first time AHS came to see it and they worked it out for a month. On the second time, the coil died. I called them back and they came on time and fixed it. I disagree with their Freon prices but it’s not the company. I'm a very happy camper, and satisfied with the claims process. Great company.

I've had three different air conditioner people say that my air conditioner needs to be replaced because it's old and is losing Freon but American Home Shield wants me to keep putting Freon in, and they only pay $10 for it. My last bill for Freon was $900. Someone finally said, "I don't think you should put any more Freon in here. I think you should put that money towards a new air conditioning system.” So now, we're going to have somebody put a new air conditioner in and I'm waiting to see if AHS is going to cash out or pay for it, but I haven't heard back from them.

I've been with American Home Shield for years and I love them! Recently my garage door broke so I went online to submit a claim, then after 4 hours they responded. They were very prompt, the contractor said he would be at my house in 5 minutes and he was really there in 5 minutes. It was quick and fast, I didn’t even use my lunch break. After the repair, my garage door is working perfectly. I recommend American Home Shield for people who doesn't have them, their service is great!

I've had my pool worked on with my recent claim with AHS. Submitting the claim was a difficult process. It's hard to get a hold of anybody because they're under-staffed so it takes forever. I was on the phone one day for an hour on hold which was ridiculous. Then I had to go to a different stage because they had nobody in my area but nobody bothered to call me and tell me this. They had 24 or 48 hours to answer me but I never heard anything from anybody to tell me why. I just sit there and wonder. Also, when I went through the Home Buyer, I didn't seem to have a problem but when I went into it by myself, the price went up and now I have problems with them. However, the contractors were very knowledgeable, personable and nice. But they need to staff up.

We had garage door problems so we submitted a claim with American Home Shield. The contractor was very good and he got the job done fast. He also explained everything to me and I was very happy with him. So far we've been very pleased with our experience with AHS. We've had a few fixes around here through them and people come out within the three day period, usually sooner and were happy with that. It was a great deal. In fact, we've recommended them to our friends.

I'd recommend American Home Shield. I had a good experience with them.

When submitting claims I just call up AHS and report whatever is going on. They'd take my information and tell me who is going to be assigned to call me back and their number. Then they call me and they schedule a time around my work schedule. My most recent experience with AHS was for my dryer. Yikes Appliance was the contractor. The guy they sent was very polite, mindful of time, professional and did everything that we had agreed to do.

My most recent claim with American Home Shield was for my air condition and the experience was good. The representative was very polite and upfront saying when the person would be there. I was at work when the contractors came, but my mother (she was off and did it for me) said everything was good, and everything has been working great.

I'm glad that American Home Shield is my warranty company. My sister has them and my realtor wanted me to have AHS as well. A couple of weeks ago, I called them but I went ahead and cancelled that work order because we weren't ready to have someone come out. The only other claim I had with AHS was a plumbing claim back in May, and everything was great. I went online, filed the claim and got a response from the contractor in no time. It was on that same day. Within a couple of hours, they were able to come out and take care of the problem. They were very professional and courteous. There weren't any complaints. Although the guy could not find the cleanout on the front or back of the house even after taking off the toilet seat (an extra charge out of my pocket), I can understand the guy's issue.

American Home Shield's new website is much better, and it's easier submitting a claim through it. The agents that they send on their behalf are wonderful. However, I don't like it when an appliance breaks down and they give you a partial amount of money, which is common through all warranty companies.

Whenever we had a problem with anything, we used American Home Shield. They've been excellent. I submitted a claim to them concerning my dryer. The claim submission process was easy and they sent people who were nice and polite. The dryer's been great too since the repair - no problems.

Given the timing of services needed for air conditioning repair being the hottest days of summer, All Around Air was quick and efficient. Quick in diagnosing the problem and in the repair. This is a pleasant group of service technicians to resolve your heating and air conditioning problems. Highly recommended.

From the time I was contacted to the time the appointment was set up, everything went well with American Home Shield. They came on time and got everything taken care of. I recommend them to friends all the time.

August 24: Called AHS to request repair on my ref. Sep 1: First contractor came to my house and said he didn't work on KitchenAid appliances. Sep 8: Second contractor came to the house. Diagnosed as a bad control board. Said he would be back in a week with new board. Sep 15: Returned without a control board. Claimed he would have to pull the existing board out and send it to be rebuilt. Estimated time to rebuild: 4 weeks. I called AHS and stated that four weeks without a ref. was unacceptable. They told me that they would give me a cash in lieu offer.

American Home Shield is very easy to communicate and work with. I had a problem with my garage door opener. It wasn't working because one of the pieces was broken. I filed a claim online and AHS took care of everything else. The man from the garage door place called me and we set up an appointment. The contractors repaired it and got it working. I even ended up getting a new garage door from the company because they were so good. All in all, it's been very easy with AHS. They have my credit card and it just comes off my card every month. I don't have to do anything so I'm really happy with them.

American Home Shield is always there when we need them, and we've always been pleased with the service.

American Home Shield came out to put a new board in the new panel of the oven. We have had a couple of companies that have come out that we have not been happy with right away and all I had to do was call American Home Shield and they've cancelled them and sent out somebody else. It's been slick and easy every time. If I find somebody that doesn't have it, I'll ask them what's wrong with them.

We were not pleased with the first gentleman that came out to service our air conditioner that was blowing hot air. He looked at the unit in the back, came back in to look at our filter, and said that our filter was plugging up the air conditioner. We didn't believe him too much, but he got it to blow cold air again. Two days later, it was back to blowing hot air. We called American Home Shield back and they sent the same company out but through a different man. He went outside, took our AC apart, and saw that it was leaking and losing all the Freon - maybe the leak happened in between the first guy and the second one. He fixed it all and it's been working ever since. We were happy with the second guy.

I'm very pleased with the service that American Home Shield gives us. Submitting a claim was very easy. I've only had to do one a couple of months ago on an air conditioner and we had a very good experience. The contractor did a very good job.

I submitted a claim with American Home Shield three months ago, and it was very easy. The contractors that they sent were excellent, and my appliances are working better.

I have AHS and have found out I need a new furnace. When I purchased the insurance I saw that my heating system was covered. Now that I need it I am told only $1500 of the cost is covered (SMALL PRINT). How can you get any furnace for $1500, the cost for mine is $7500. DON'T BE FOOLED AS I WAS, TOTALLY A BS POLICY.

It was a good experience with American Home Shield. I had a problem with my air conditioning and the guy came out and fixed the problem for me. The submission of the claim was easy and I normally do it over the phone. The contractors have been nice and real helpful and I don’t have to call them back out for the same issue. They’re knowledgeable, good at what they do and I’ll keep using them in the future.

My garbage disposal went out, so I submitted a claim through American Home Shield's online interface and I was contacted very quickly. The contractors they sent were pretty good, and everything was done quickly and the right way. Overall, it is an efficient process.

I've been with American Home Shield for 18 years and have always had good service from them. It's been a while since I've had a claim, but my most recent one was for my stove. I've tried to submit my claims both on the phone and online and the reps I spoke to were very good. The last contractor they sent me was good. I had problems with one contractor, but we got that situation taken care of. We switched companies and after that I've had no problems. AHS has always been courteous and very helpful. I've had a good rapport with them the whole number of years I've been with them and I plan on staying with AHS. They are a great company to be with.

I've been with American Home Shield for quite a few years now and I've been very pleased overall with the type of service that I've been getting. I had problems with the garage door opener and they fixed it. So far, the claims process has been easy. When I call, especially the last few times, the technicians have been quite experienced, courteous and professional.

I've had American Home Shield for 11 years and I've kept it because I had such good results with them up until this year. I don't know if AHS changed ownership. It seems that they put you through more. When we filed a claim because of our air conditioner, it took the contractors three to four times to fix the problem. I've never had this kind of problem before. After the first visit, they had to come back and told us that AHS required them to only try the quick fix, which didn't work. They put some kind of sealant they thought might work or might not. I've had both of my ACs go out this summer. I'm 72 years old and I'm in pain a lot. We had temperatures of 90 to 98 degrees. The last time the contractors had to fix my AC, it took them almost two weeks because a part had to be ordered and it took that long to get it in. So it was bad summer for us.

Things went well with my most recent claim with AHS for my air conditioner. I didn't have any problem and it was easy submitting the claim. I would recommend them to a friend.

We submitted a claim to American Home Shield recently regarding our air conditioning unit. The submission process itself was easy. However, I'm not sure if all the contractors that they have a contract with are as knowledgeable as they need to be. Some of them are very, but for the recent one we had, it took them three different trips to figure out what was wrong with the unit before they finally got the problem corrected appropriately. On the whole, what AHS does is fine. They do exactly what they promised they're going to do and usually get right on it very quickly. We've recommended them to several people.

I like the service and the quick reaction from AHS when I call. The contractors they sent were fine and did a good job. I'm happy with them all the way around.

We discovered the problem with our water heater over the weekend. I submitted a claim to AHS and the people that took my call were knowledgeable. I explained the problem to them and when the contractors came, they were prepared and ready to resolve it. They didn't have to come out, take a look at it again and go get a part. They had what they needed in the vehicle and it didn't take them very long to fix the problem, around 30 minutes. The problem was with the gas valve of the water heater. They removed the bad one and put in a new one. I couldn't go out and buy the part that they needed myself but wanted to make sure that it was a certified item and that it would meet code restrictions. They were very efficient and courteous too

Submitting a claim for my air conditioning has been fine. It wasn't cooling and needed Freon. I called and then somebody called me back. The technicians who came have all been very polite - I don't have any complaints about that. I would recommend them to a friend. Being in real estate in California before, we required, on any transaction that was done with the company, that there be coverage like AHS on each property.

It's usually quick when I submit a claim to AHS. They call me right back and set up an appointment. They're usually there the next day or two. It was in February that I had them out and it went okay. A man came and fixed my heater. The technician was good and explained everything to me, what he was doing and why he was doing it. I need to know that sometimes. The quality of repair work's been good too. With AHS, they're prompt and they answer my calls right away.

I haven’t really had a chance to use American Home Shield but once and it was for my heat. Submission of the claim was fine, but I wasn’t satisfied with the first people they sent, so I had to get someone else. I didn’t have a problem with the actual representative. I was going to cancel because I didn’t appreciate the first people that came out. Then, they rectified it and took care of it. They gave me another vendor and didn’t charge me another $70. They were quick to respond and courteous. Overall, they were not hard to deal with and I was satisfied. I do have to call them back again, so I’ll see how my experience will be this time.

I needed a handle replaced on my whole house, water shut off and called AHS. The dirty, sweaty fellow tracked a mess in but no problem. He has to go out and discuss it with AHS on phone. More dirty show mess tracked in. Ok. No problem. Then he tells me AHS won't cover a HANDLE to turn water off and on! I think he was just WAY too overweight... too big... to get to it to replace. It was a cheap fix. In fact it was SO cheap I went and found a plastic T for irrigation or something and a tube of Crazy Glue and in 3 minutes from stepping back into my condo I FIXED IT MYSELF. DUH!

Last year was the first year we purchased a home and we had a very good experience with American Home Shield throughout that period. They solved several issues so we decided to renew it for 2015-2016. When the spring of our garage door had broken off, we filed a claim to them. That same day, I received a callback from a contractor that was lined up to do the work. They came out and everything was taken cared of. We also had an earlier experience with our refrigerator that was acting up and that too was handled responsibly. So we're happy with AHS and thus continued our coverage with them.

The last time I called AHS out was for some plumbing work and they took care of it. I haven’t had any problem with the contractors they send. They show up on the time frame that they say they are coming.

I manage the property where we have the AHS service and that's in Hillsborough, California. The tenants don't have any complaints. They get good service and it's relatively quick. Luckily there hasn't been anything too drastic, mostly appliances, but fairly quick fixes so everything's been fine. Submission of claims is easy. What I do is I get emails from tenants with the contract number and contact information saying, "The dishwasher is out of service". I call AHS and they send somebody. They pay the hundred-dollar fee and then I reimburse them, so everything's moving along. I would definitely recommend American Home Shield.

My air conditioning unit has to be repaired for the second time and for the same situation. The air conditioning company is taking too long to respond. It's been about ten days and I'm in Florida so that's not cool. I'm still waiting for them to show up. Previously, a vendor came out three times to fix my freezer and it's still not fixed. I'm really not happy. AHS needs better vendors because their vendors are lousy. The experience has been mediocre.

My overall experience with AHS has been good. I have to use the service provider that's on their list and they're not all the same. But 99.9 percent of the time, they've done well.

I’ve had American Home Shield on two homes, on in Memphis which had AHS for years, and here in our Texas home. It’s time to renew it in November and I will be doing so. There are other home warranty companies out there but AHS does a good job. If I’ve ever had to speak to anybody, they’re very helpful. I remember the one that helped me with the pool issue not too long ago. She literally pulled the contract and went through my contract with me line by line. Made sure that the service call would be covered so that I didn’t have to pay it if it wasn’t covered. The contractors that they sent were adequate, too. AHS has definitely met my expectations and I would recommend them to a friend.

Everything was excellent and positive with our most recent claim with American Home Shield. Submitting the claim was a good experience and the contractors that they sent out to our home were good too.

My air conditioning system went out. It wasn't blowing cold air so I called American Home Shield. They said they had three or four different people in my area and none of them could come to my home. They weren't answering my phone calls. They said because of the hot weather in California, they were backed up for days. I told them it was an emergency. My house is 101 degrees, I can't sleep, can't do anything, and I felt almost sick. Finally, a contractor called me back but they told me that they don't work on manufactured homes so they cancelled their appointment with me. I had called the contractor three or four times but no one would ever answer the phone. I left messages but nobody would call me back. So when I called AHS, one of the representatives gave me a second number that was listed as an emergency number.

I did my claim submission to American Home Shield online for my pool heater. It was great and very easy. The contractors sent out to our home have been exceptional. I have yet to get a bad contractor from them.

It was in May when I had my washing machine worked on. The gentleman called me the next day and got everything taken care of. He was very good and professional. He came to check the washer and came back the next day to put the part he had to get, and everything was good. The unit has been working well. I had a few of my family coming and it was right on time. American Home Shield is excellent.

Our most recent claim with American Home Shield was for the disposal. It's easier to make the claim online but we did it by phone which takes longer. But whoever answered the phone was helpful, so it was perfectly fine. The contractors said they called the same day that they received the work, then they managed to be here the next day and ended the same day. The technician was also good. I'm a real estate agent and I always recommend AHS to most of my clients.

Our bathroom was clogging up continually for about a month. I called and explained it to the AHS rep. Union Plumbing came and said, "Well, it's not clogged now. There's no problem," and left. They never fixed it. My son and his wife came down from California and they took out the toilet and replaced it and they found that there was something stuck in the thing - that's why it was constantly clogging up. AHS charged me $75 for Union Plumbing coming to tell me that there was nothing wrong with my toilet when there was and I can show the receipts of having to put a new toilet in. I'm very unhappy with that. I would recommend AHS, but they have to be careful because sometimes, the people that they send don’t do their job.

It's been great with American Home Shield, I recommend them. They've always been excellent to work with.

Last week, our thermostat was starting up bad. Some times we would take a shower and the water would be hot. The next time there would be no hot water. We called American Home Shield and we didn't have any problem with the contractor. I am still waiting for the repair to get done because they had to order the part, so we have to keep the water temperature up high so that we have hot water. But overall AHS has been excellent. Every time we’ve called, they’ve come out on time and have been professional. I would recommend them.

American Home Shield was a good experience, everything was fine. I'd recommend them.

I have been with American Home Shield for a long time and each time, they have always been good about fixing whatever was wrong. However, the last claim ticked me off. It was for my air conditioning unit. I didn’t know what was wrong with it, it was only blowing but there was no air coming from it. I was thinking it needed some freon. I can’t talk to anybody when I call them. I’ll be on hold over the phone forever and nobody ever comes, so I quit trying to call them and went on to see if I could find somebody else. But while I was online to do the claim with AHS, it said that I had no coverage for it. The month before that, I called them and they sent someone out to check. It was making a noise and they fixed it. I thought they must have cut it off after that because I had air conditioning before. After I saw that my coverage for it was unavailable, I wrote them a letter. Then someone called me so they can come and check it out.

I love American Home Shield and I always recommend them to my clients.

My most recent claims were for a garbage disposal which stopped working and a plumbing issue. I had a stoppage in the toilet, it was backing up and stuff was coming out of the pipe in the front yard. I did the claims over the phone. The representatives who take the call and the plumbers they sent were fine. They decided to replace the garbage disposal but American Home Shield wouldn't cover the plumbing issue for the toilet stoppage. The company would charge $1700 to fix it. That was a little painful so I had somebody else to fix it. Although they have long hold times, I love American Home Shield. It has been an awesome experience with them.

Our claims with American Home Shield were great. The contractors that I've dealt with have been so good so far. There was a time when the contractor didn't get the problem fixed, but that wasn't his fault because they needed something else that they didn't have, so it was fine.

The people that do the claims for AHS were professional although sometimes it’s frustrating getting through because they're so busy and it takes a while on hold; but once I'm in to the process and I've made the report to the person, I’ve had excellent results. I couldn’t be happier. ] why I kept them. I had both Choice Warranty and American Home Shield for about a week. And I made a decision and cancelled the home program with Choice Warranty and kept American Home Shield because of my experience that I had with them. I had a claim for my water heater and they sent out a repair person that was kind of off-the-wall. I have a guy that I use for that kind of stuff so I had him put the water heater in. AHS was stellar. They paid for it, and then it covered the cost for having it put in. And it worked very well.

My experience with American Home Shield was good overall and I'd recommend them to a friend.

We submitted a claim online with AHS because we had a leak in the shower head in the bathroom that wasn't repaired from May so they had to come back and fix it again. Everything went smoothly but they wanted to charge twice for the same repair and I noted that because the repair wasn’t done correctly the first time, so there’s no reason that we should have the service charge for the second time. But that got remedied and everything worked out fine. Overall, they are efficient and have good customer service so I would recommend them.

Although my experience with American Home Shield has been good so far, what I don't like is not being able to add stuff to the policy until the renewal point. Submitting a claim with them was fine and the contractors that they send out work well. Everybody's been fairly nice. The only thing was when the repair work was time consuming, like when they don't have the part that they need so they've got to order it. But we never had any issue after the repair.

I would definitely recommend American Home Shield. I got it because I bought the house and I don’t know how old some of the things were in here. For the $60 a month that I pay for it, it's worth it. I've had them for three years now and they've always been here if I needed them. I recently called them for my water heater and the guy that they sent out was courteous and knowledgeable. He said it’s the leaker because the water was on the floor and he fixed it. I paid the service fee on it and it’ll be almost two years now and everything’s been up beautiful so I have no complaints.

I've been a real estate agent for 20 years and have always used AHS and had good experience with them. When I submitted a claim to them regarding an electric board on a Jenn-Air Range that needed to be replaced, the experience was great. The contractor they sent out was outstanding. He came in and assessed the situation. He called in to make sure the part was available and approximately how long it would take to get it delivered to his office. After he found out, he scheduled the return appointment to install it. When he came out again, there was a little difficulty at first because it wasn't exactly like the one he took off. It took him around 10-15 minutes more to get it to work properly. But it's been completed today and it works great.

My most recent claim with AHS was for my frost-free refrigerator which was full of frost. What ended up happening was a mix-up with the girl at the appliance repair place. AHS set it all up then the girl called to set up the appointment with me. She said they can't get to me until four days later and I wasn't really happy about it. I told her that it was my refrigerator and that I just bought groceries. When the service guy came, he had no clue that it was a refrigerator. He told me, "In this particular instance, when it’s a refrigerator, that’s an emergency. Had I known this, I would have taken care of this because a dishwasher, a washing machine, they could’ve changed their appointment. She could’ve cancelled one of theirs and moved it to the day that your appointment was and we could’ve come out and fixed your refrigerator that day."

Submitting my most recent claim with American Home Shield was a good experience. The tech came and fixed the stove. He knew exactly what was wrong. He ordered the part, then the part came and he showed up the very next day to put it in.

Our most recent claim with AHS was for the pool pump. I submitted the claim online and it was easy. Their reps were friendly and responded within a few hours. There's no problem at all and they took care of my claim very quickly. The contractor they sent was friendly and knowledgeable. However, I'm going to have to call them back out again since they didn't quite get it completely finished after they did the repair. We have two more problems, but all the other things before that were fine. Overall, AHS is worth the cost and it's very much simpler to have them than doing it myself.

My experience with American Home Shield was terrific. They came, they fixed, and they left. I'd recommend them to a friend.

I recently submitted a claim with American Home Shield and had them come out to fix my 18 year old air conditioner system. I went online and punched in a different code. The website was pretty informative and intuitive on how it was set up to submit the claim then I got a call from them confirming it. I also got a call from the vendor that was coming out to set up the appointment and it went pretty much as planned. The representative was brief, good and courteous. The contractor that came out was really good. He diagnosed the problem fairly quickly and got the system up and running like it should be, then it started going bad again.

I've had no problem in submitting a claim with American Home Shield. I've done it by phone and online, and I get a very timely response. I've also had good interactions with the contractors that they send out. Everything's been good after the repair. My experience with AHS has been very good so far and I'd recommend them.

My most recent claims with American Home Shield were for my dishwasher and water heater. I could never get through when submitting a claim and had to talk to a recording. I wanted to talk to them about what my problems were but couldn't because the recording only asked me what was broken and that was the farthest I could go. I had two items broken and couldn't get both items in. Once I told the recording one item, that was it as it did not ask me about my other claim so I had to call again. I haven't heard anything about my dishwasher yet. Their response on it is a little slow. Nonetheless, American Home Shield's service has been excellent. Overall, if I was talking to people over the phone, they're courteous, professional, and do a great job. The contractors that were sent to my home were great except for one where I had to leave a message because I couldn't get through but they do call back though.

I've had American Home Shield for a long time. My most recent claim was for air conditioning. Submitting that claim with them was fine, and the contractor they send out was friendly and able to answer my questions.

My most recent claim with AHS was for my air conditioner and it was an easy process. However, I did have a claim with American Shield that I am not happy about. It was when my water softener went out and American Shield denied the repair because the repair person that came out said it needed to be replaced but they didn't. Their thing was my policy was fairly new and that the repair person said it was out prior to me reporting the claim, which I told them it was not. So I put in a claim with them for follow up as to why they denied my request and they said it was simply based on the fact that I was a new client. I’m still in grievance with them about it.

My recent claim with American Home Shield was for a dishwasher. The easiest part was submitting the claim. We had to call in or use the internet to set it up. Most of the time within 24 to 36 hours, the company calls back or somebody from them sends me a message saying that they’ve gotten the claim. Everything that I’ve had to do with American Home Shield couldn’t have been friendlier to the point that I tell other people about it regularly. I’ve had nothing but good experiences with them. I’ve got added insurance or benefit and I’m happy with them. It’s like having insurance for our health where no one uses it unless something goes wrong but when it does, we sure want to have it. That’s where I’m at with American Home Shield. They have been really good to us and I couldn’t imagine owning a home and not having them.

We had a plumbing issue on a Friday night which needed service ASAP. We contacted customer service and thought that we were going to have to wait until Monday for service. The contractor called and came out to see us on Saturday. He knew exactly what the problem was, diagnosed it, called for authorization and work was completed as soon as the part became available. Plumber was excellent, did not reveal "plumber's butt," responsive to our concerns. This is why we have 2 houses with AHS. Thank you.

We had a claim for the dishwasher with AHS. I called and they hooked me up with a company and the company calls and tells me they have a request to do service. They set up a date and come. If it needs a part that they don't have with them that has to ordered, the repair will be longer. But if it's a part that they carry right on their truck, they're able to fix it right on the spot. The guy who fixed the dishwasher was great. We had no trouble with him. He knew what he was doing and fixed it the same day and the dishwasher is working good.

I submitted a claim online to American Home Shield and they sent a contractor out. The contractors did a good job and performed what they said they would do. The only problem I had with them was they didn’t have the part in stock to do the repair. They had to order the part which took a couple of days to get it. But overall, my experience with American Home Shield has been good.

We sent in a claim for our dryer and freezer and American Home Shield usually find a repairer in the area. We've also gotten approval from them to call our own person if they'll accept American Home Shield's price. AHS people were good, prompt, and efficient. The dryer is fine. The contractor diagnosed the problem with our 40-year old freezer and then we decided to get a new one because it wasn't covered because it's a full upright freezer and not a refrigerator. We love American Home Shield. It's a great and excellent service to have for a home a little older that doesn't always have new appliances. It's worth the money.

I had an issue with my air conditioner and called American Home Shield customer service. They called me within half an hour to an hour to set up an appointment. The people AHS sent weren't able to fix it the first time they came out. They had to call them back next morning - the gentleman came out again, he put some dye in the system and found where the leak was coming with the refrigerant. They found out the main issue was above the furnace, that was leaking. They ordered the part, came out a day later and fixed it.

I have been an American Home Shield Customer for almost 2 years, but I am cancelling my contract with them. They do not have enough agents working their toll free phone number, so you end up on hold for very long periods of time (sometimes between 45 and 60 minutes), and their contractors are as hard to reach and very slow to schedule your service repairs. We have had to wait 4-5 days on at least 2 occasions to have our A/C fixed. We live in Jacksonville, FL, and during the summer months, that is a long time to be without AC!

My wife and I have a good experience with American Home Shield. It’s a good company because when we put in a claim, we didn’t have to wait that long for a technician to come on out. But we decided not to continue with the contract at this time because recently we had a claim for plumbing where American Home Shield charged us $125 for the person to come on out. The claim was good and we had no problem with it. But we saw that another home protection service is charging $45, and that was covering everything that Home Shield was also covering. We looked into it and since we already had completed the contract with Home Shield, we are considering trying this other company. We were really satisfied with Home Shield but it was more expensive. If the other company will not turn out to be like American Home Shield, we might come back to them.

I had a problem with one of my units so I submitted a claim to American Home Shield online and it was very easy. A technician came and fixed it. He was on time, was professional, did the work and left. The service was excellent and my unit has been normal since the repair. I had no problem with that. I was satisfied with everything that AHS did.

Our air conditioner went out and the timeliness of getting it repaired was good. We were able to choose from several contractors which I liked. The parts were sent to them as promised. The phone time is a bit lengthy but I did receive an email after voicing this and was given a number to help expedite the calls.

My experience so far has been great. I had a couple small appliance issues and the contractor was scheduled right away. He ordered the parts quickly (there was a minor issue of not keeping me informed on shipment timing), and the appliances were fixed. I was pretty upset when trying to get in touch with their customer service because it took hours. However, when I talked to a representative she acknowledged the problem and let me know it's their goal to sort that out. She was such a good contact that I decided to renew my service with them.

American Home Shield has been a pathetic disappointment. I have been without a refrigerator and kitchen water for over a month. My refrigerator stopped working over a month ago. The ice maker had stopped working two months before that. I called AHS and they scheduled an appointment in 10 days. At that scheduled appointment time a Sears appliance technician came and began work on my GE fridge. He worked for several hours before telling me he needed parts and would get them and return. Within the next week four separate boxes of parts arrived at my door. I had to call AHS several times (I recall at least two) to have a technician come to put them in.

American Home Shield has been very good to me. My claim for my air conditioner was very easy. It was a simple solution. I think some of the contractors get frustrated with them because they want to fix it correctly but their funds are limited and that's when I've had to complain this one guy. I had the air conditioner fixed by American Home Shield several times and people kept coming out but they kept band-aiding it. It worked for a while and then it quit, so I had to start all over again. But finally they sent out a guy who refused to do a band-aid job, fixed it and it has worked beautifully ever since. Now, he's gone with them because evidently, it costs them too much money to pay him even though he was very reasonable compared to most of them. Maybe some of their people don't improve their repairs and some of them weren't legit. But then again, the consumer pays for that.

I called AHS for a claim on the air conditioning unit. Submitting the claim was easy and we didn't have to wait that long. We had no problem with the service of the contractors that came in, and everything worked out fine. So far, we’ve been able to depend on AHS.

I had my washing machine fixed and submitting a claim was quite easy. The service was excellent. After the repair, the machine is working as normal. My overall experience with AHS has been excellent.

My tenant called American Home Shield for the dishwasher, and got a number for a representative from Sears who was supposed to come out but nobody did. So then I called the Sears number that was given, and they said that they didn’t have any documentation for an appointment. I called American Home Shield back and they fixed that and had somebody come out within 24 hours. The rep from Sears was a little bit late but they got everything taken care of.

Our central air unit’s compressor wasn’t working recently, so we submitted a claim with American Home Shield, which was a very difficult process. I’m getting told one thing, and then when I speak to the contractor, they were in another place doing something else, and didn’t know if they could get here that day. We’ve been without air conditioning for about a week before getting someone here, and it went for another two weeks before they finally got the compressor in. We have a three bedroom house and we had to stay somewhere else because it was so hot without our unit. However the contractors were great, and customer service were very nice and reasonable. We never had a problem with AHS before, but this last time was very difficult. I’d still recommend AHS however, since there’s good days and bad days, and I can’t say that the whole business is bad because it’s not.

American Home Shield is prompt and efficient. I submitted a claim for my AC, and they recommended a contractor, who I called and gave me an appointment. They showed up, promptly diagnosed the problem, replaced the defective part since they had the part on their truck, fixed it, and then drove off, which was great.

I've had the Tri-City Plumbing for my recent claim with AHS and they were absolutely amazing. The plumber has come out twice because I had two different issues. He was great, professional, on time and does everything I want. I'm very impressed with him.

I had a perfect experience with American Home Shield. I recommend them.

American Home Shield suits my purpose. The contractors that they sent have been terrific but submitting a claim and speaking to their representative is difficult. Also, I referred friends and they received a less service call fee than myself, which I resent. They’re in the same area and even further out from the capital city.

It's comforting to have American Home Shield. About six months ago, I had to call them to have someone look at my air conditioning unit because it stopped working. AHS led me to the right people. It was very easy to call them and they were out within only hours, before the next day. Their service was great. The technician was fabulous. He wasn't interested in gouging me but in helping me fix the situation. He could've led me astray but it was only a matter of putting some of the sealant and picking a part for me. He was able to do that and be on his way.

My air conditioner went out so I submitted a claim to American Home Shield, and it was very easy. They are aware that I am disabled and need to have air conditioning, so they were here first thing in the morning and were very nice and polite. They got to the job and cleaned their mess up when they were done, which was nice. The experience has been great. The only issue we have is that their prices keep going up and up. We have been with them for fifteen years and we don’t know if we'll be able to continue to afford them. Other than that, it's a service that everybody ought to have. I have recommended American Home Shield everywhere.

I called AHS to submit a claim about our air conditioning. It was fairly easy doing it. The tech who fixed my AC came promptly and was very neat. He cleaned up after himself and I was very pleased. The technicians they've sent so far are very, very personable and knowledgeable. They clean their feet before they come in and are just wonderful. I would definitely recommend them.

My most recent claim with AHS was for my dishwasher. It was very easy submitting a claim and I was satisfied with the result. The reps are courteous and my experience with the contractors has been very positive. I'd recommend AHS.

I have three contracts with American Home Shield in three different properties. I filed a claim via phone and online but I'd rather have a phone confirmation like the last one I did - I had a claim for an air conditioning unit on one of my rental properties and they took care of the problem. Their contractors are good, for the most part, and the quality of the repairs have been very good. I did have one sub-par contractor but I called up American Home Shield and they sent someone else who took care of the problem. I'd certainly recommend this company.

In 2003, I couldn't make a claim when I wanted to because they said my appliances weren't covered. They were only covered for a year. I've been paying for 12 years and I used it once in 2003, just after I moved into this house and I haven't made a claim since. But I'm covered in case. My most recent claim was when my air conditioner went on the fritz which was two months ago. When I called, it was supposed to be a five-day wait but it's really hot here and everybody's air conditioner was going kaplooey.

I joined American Home Shield about 4 months ago. Our dishwasher has water that keeps coming in the bottom of it and my husband said it's been that way for three days. When it's set too long, it's going to start to smell so I'm planning to call AHS and say it's still not working. They have tried to fix it three times and this will be the fourth to have somebody come to my house for the same appliance. I didn't have a great experience with the rep who came by in the beginning at all. The second guy who came was okay. The third one was the first rep who came.

I have been frustrated with this company since my first claim. They came to fix my AC only to fill my unit with freon so it could all leak out again in 3 months. They didn't do a thorough investigation of my unit, they took the easy way out since the fine print said I had to pay for freon ($100 per pound - $500 total). I know they took the easy way because when I had the unit replaced on my own, the technician said the coil was severely deficient and worthless. (I saw it with my own eyes).

American Home Shield came out recently for my washer and the contractor they sent did his job. My only problem was when we had our refrigerator fixed and they couldn't get to it until Thursday. We called on a Saturday and there’s nothing they can do about getting anybody out on a weekend. But it was something that was unavoidable, and everything got fixed. They’re on top of everything and very good with what they do.

I would recommend American Home Shield. Their technicians had been really good and we had no problems with quality of the work that they've done for us.

I've been with AHS for a long time and I'm satisfied. I like that when I have a problem for example with the dishwasher, they give me an option for them to repair it or give me the money to buy a new one. It has been a really good experience.

I had to have my 5-yr old garbage disposal replaced. It started leaking out the bottom and quit. When submitting a claim to AHS, I call in and they assign somebody. They call and tell me the guy's name and telephone number. If they haven't called me, I call them right away to find out when they're coming. The guy was here about a half hour and just whipped through it. The technicians and the quality of the repairs are very good. I'm really happy about that but the prices went up a little heavy.

I have been on the American Home Shield program not too long ago and I recently filed a claim for my garbage disposal. I did a complete survey on the computer to submit the claim and as far as service was concerned, it was excellent. The gentlemen that did the work did it very well and took care of it in a short period of time.

I've only had one claim the whole time we've had American Home Shield almost two years ago and the quality of work done has been great. Other than I love American Home Shield, they take care of business. It takes two seconds for them to book someone and when you tell them what you want, within 20, 30 minutes, the contractors are already calling you to set up a time and a date. Except for one technician that irritated me, all of the others have been fabulous. The last time, Christian, he was amazing. I recommend them to everybody.

We had just purchased the house and within two weeks after we signed the papers for the home, the air conditioner went out. So I called American Home Shield first and they set up an appointment. The contractors came out right away and spent about all day here. We have not had a problem since, and that's over a year ago. We repurchased American Home Shield this year because of the experience with the contractor.

The last claim we had was for the fan motor of my heat pump. American Home Shield took care of it quickly and I was very happy with it. They worked well to get someone to come out and take care of the problem. All of the technicians they've sent have been very knowledgeable in what they're doing. I haven't had any problem with them, they react really well to the customers.

The last service I had with American Home Shield worked out great. Submitting a claim to them was pretty easy. I went on a website and put the service in there. And, within an hour or so, I received a call from the agency for me to set up an appointment. That's convenient to me. The contractor that showed up was friendly and straightforward. There wasn't a problem with my AC and I was really happy because the contractor went ahead and told me there was nothing wrong with it instead of just cleaning off and charging me (other places that I go to are trying to persuade me into something else).

We've been with American Home Shield for years and have got two policies with them. Our last claim with them was on a dryer. Their vendor here was A&E and it's always a two visit proposition. They always have to come in and assess, then order the part and wait for the part to come in, and come back to do the repair. But it's relatively painless submitting a claim with them and everything's been fine with the technicians sent out to our home. I did take note of a visit when A&E came out to do the repair and charged me a tax above and beyond the $75 service fee, which I've never experienced before.

My most recent claim had to do with the plumbing situation where the water was continually running in my toilet. I also had a problem with my dryer. I was a little concerned with the plumbing situation because the contractor who came in said that they didn't tell him the correct part that he needed to fix my problem. So I ended up having to wait a couple more days before I got the problem solved. But since the repair, things have been working well. I would recommend American Home Shield to a friend.

We had sinks that were leaking in the kitchen and bathroom, and American Home Shield fixed those for us. The claim submission process was very easy and the technicians that came to the house have all been really good. We were very pleased with them. We like the program and we will be renewing our subscription in about a month.

My experience with American Home Shield has been great. It was easy to submit a claim. I give them a call and let them know what the problem was and they send someone to get in touch with us. The last guy they sent out to do service on our air conditioner was really good. He took the time to run the problem down and fixed the lines. And since then, it's been doing great.

I've had American Home Shield for the last ten years. My experience in submitting claims as well as my interactions with the technicians have been great. I had good services from them. I've had several occurrences to use them and everything has been working well. I can depend on American Home Shield and I would recommend them.

I'm very pleased with American Home Shield. My most recent claim with them was my garage door opener that stopped working. Their contractor came over, looked at it and replaced the latch door opener. It's working great now. I paid my $75.00 deduction on it because they installed and did everything. The contractor was professional and courteous.

I was refused repair to my stove in August and immediately wrote to cancel my account of one year. I never received any response and was billed another month in September. When I called, after a 45 minute wait on the phone, I was told they didn't accept cancellations by mail. They finally agreed to remove my bank information but refused to refund my $35.88. They promised to have a supervisor call. Never happened.

It's been good overall with American Home Shield. They responded quickly and did repairs when needed.

Our thermostat was going out so we contacted American Home Shield. They called me immediately and gave me the name of the company that was coming. The technician contacted me and we set up the time. He was here when he said he was. He checked our system and found that the thermostat was ruined so they had to replace it, and everything was good to go. When we first moved in 10 years ago, we had AHS for 3 or 4 years and we never needed them. We went a couple of years without it, but then we needed them so we got back and will never go without them.

My refrigerator went out and American Home Shield fixed it. I submitted the claim over the phone and it was very easy. The technicians have been very good, too. I'm very happy with American Home Shield.

I was disappointed. It took 3 tries to get my hot water heater "fixed" and they just replaced the rod. I understand that when that is gone, the remains have affected the bottom of the water heater and it will go soon.

AHS fixed our water heater. The first time the contractor came out, he said the thermocouple was burned out and so they put a new one in and the next day they were burned out too. It didn't work, so they put another one but it went out again. They finally decided it was a unit in there and replaced it. Now it's working fine. The contractors were really nice and friendly, and came right out to help me.

I had a contract with American Home Shield for 3 years. My air conditioning unit went out. (Not just went out, finally died.) It was 90 degrees in the house, I have a special needs daughter. When I finally got through to someone after 35 minutes asking to send someone sooner than later, because the company that I was given couldn't come till 2 days later, I was told "No." I ended the contract then and there. Was still charged 150.00$ from the other company who said they would've been free for a "diagnostic visit".

We've scheduled for American Home Shield to service my washer today and I'm waiting for them to come. In my past claims with them, when I've requested a service call, it's taken anywhere from a week to two weeks to get serviced, which is totally unacceptable. The technicians have been great when they had the parts but it's like they come out, look at everything, and can't service what needs to be fixed. They have to call and order parts, and come back and service it in another week. This is what's currently happening to my washer, so I have to wait 3 weeks to have something done. If they had the parts with them, they could have had the work completed.

I recently submitted a claim for my dishwasher with American Home Shield and it was an easy process. We called the company and then they had somebody call us and set up an appointment time. The contractor then came in when he said he was going to come and fixed my problem. My dishwasher was spitting water all over the floor, and it’s not doing it anymore since the repair. We like AHS and I’d recommend them.

I just spoke with Daryl in the Social Media department. He apologized for the fact that a supervisor did not return the call placed in August. He stated that he would immediately resolve the matter by removing the service fee from my account.

It is my second terrible experience with AHS. Our bar fridge broke and unfortunately I had to call them. Representative sent me a contractor and ended up my plan does not cover this type of fridge. Why he did not notified me that it is not covered? Because he does not paying bills I guess. We lost $75.00 deduction because of that. On our request to give our money back because of lack of professionalism they are reviewing our call for more than 3 weeks already!!! Every time I call them they are saying "we have to contact supervisor" and "he will call you back." Guess what? No call. It is not about the money, at this point it is about principle. I would never recommend this company to anyone, even they would be for free.

In our experience so far with American Home Shield, it depends which appliance has a problem. The air conditioning people they have here in our area in Miami are terrible and they don't come. So I have called my own people, even though I'm a member of American Home Shield, since air conditioning in Miami is a necessity. I'm not signing up with them next year because I cannot wait three days for them to come.

The American Home Shield customer service is so long it makes one not want to wait but then not have a choice but to do so. I always waited at least 20-30 minutes every time I called them to put in claims for the plumbing and the problem with my dryer. They tell me to go online but that's something I don't like to do because I know their whole time is forever. Sometimes they don't get back to you, but they're getting better.

My most recent claim with American Home Shield was electrical. It's been easy submitting a claim with them. The interactions that we've had with the technicians that have been sent out to our home have been good. They were nice and got the work done.

AHS is excellent! They're always very professional and seem to be right on top of things. Almost all the vendors they've sent out have been okay. For those that are not, I've let them know that too. But overall, I've had very good experience with them and would always recommend them.

24-hour service is only for someone to come and take a look, not repair. Repairs may take weeks. They take their own time to review, search, authorize, and order the parts, that come via snail-mail. Their contractor will point out some issue which is written in fine-lines in the contract as 'uncovered' (you need a lawyer to interpret them) and they will charge you additional money. In my experience about $200 to $400 for water heater, $1000+ for A/C etc.

With American Home Shield, everything was real good with the repairs that I've been having done. There was no problem. The guys that came out to fix the things were very professional. My experience was all the way to the top. So far, so good.

I submitted a claim for the swimming pool pump, and AHS was going to give us a contractor that I wasn’t familiar with. So I called them back, asked them to transfer it to a contractor that I know, and it went off fine. The problem was taken care of.

AHS immediately gets active in getting your problem solved right after you call them. They're real fast about it and I appreciate that. We called them for a couple of things and those experiences were good in that the representatives were real pleasant and to the point and the service by the contractors was fine. It's a great and wonderful program because everybody's appliances age down through the years and AHS is able to step in and relieve you of a lot of the problems that you would have with home ownership. It's a great experience and I'd recommend it easily to anyone, to family and friends.

It's been a good experience with American Home Shield. They were very responsive so we haven't had any problem at all. We call in and the provider comes out and that's the service. The contractors they've sent have been good and we've been pleased with them.

I submitted a claim online with American Home Shield for my toilet and they did good on timeliness. I submitted my request and the contractors were here within the next day. When they came, they already knew what the problem was. It was quick. They were also very cordial and professional. Moreover, they made a mess but they cleaned up after themselves. My toilet is now okay and although they told me I might be getting a new one, everything else was fine.

I called to submit a claim with American Home Shield and the process wasn't difficult. However, the person that they assigned to me never returned my calls. After receiving a message three or four times on their phone, they could have called back. I was as frustrated as other people would be so I cancelled. I called back twice to make sure it was cancelled and the first person I spoke to was not as friendly as the other one. But regardless, I would still recommend American Home Shield because I've put in a claim yesterday for my refrigerator and that has been handled, and the people are coming today.

I filed a claim with American Home Shield for a water leak and they came out and was able to fix it on their first trip. It depends on the contractors who have come out on different problems. Some take care of it quicker and better than others. AHS must stay on top of it and if the contractors aren’t up to standard, they replace them. One contractor was very rude and didn’t speak to me very kindly and was accusing me of things. He didn’t even have the right customer. He thought he was talking about a different one. I reported him and American Home Shield got right on it. It all worked out okay.

American Home Shield re-billed us for a service call and I'm not happy about that but I haven't had a chance to call them and scream at them. At the time, I knew that they don't screw up so that's not a positive situation. I have a number of buildings that I own with them and I'm familiar with how warranty companies work. We didn't have any problems with the contractor but I expected a little bit more. We're trying them this year.

I had the plumbing worked on. AHS called and set up an appointment, and the contractor came out on time and he fixed it. They exchanged the plug in the shower control and it has continued to work. We have had AHS for a number of years and we're very pleased with their service.

Submitting a claim with AHS is easy and the contractors that they send out are good. I had a fine experience with AHS. I'd recommend them.

My most recent claim with American Home Shield concerned our washing machine. We had no problem submitting the claim. The contractor that was sent to our home was very professional and did a good job. It was taken cared of when they said it would and the machine works fine. No complaints at all. Our experience with them was very good!

I put a claim in for the evaporative cooler and my sister was at home when the contractors came in. The contractors said that they could not fix it the way I was asking because there was a part missing. So, it's functioning but how do you miss a part? I can’t get the contractors to answer me because they said they were waiting for American Home Shield to respond to them. And I never heard back. It's a brand new unit but I think it wasn't working properly so I called American Home Shield and these contractors came out. They've come out here before but this is the first time they told me that they can't fix it, and it would cost me because there's a missing part. But the part was there. It was not like I'm in the habit of jumping on my roof and taking parts off.

I have had American Home Shield for many years and the last two years the customer service has been terrible. It is not unusual to wait on the phone for 45 min or more to get someone to help you and to get a technician out is usually 2-5 days no matter what the problem. Don't go with this company.

My most recent claim with AHS was just a couple of days ago for my dishwasher. They dispatched someone out to me to have it repaired. They looked at the dishwasher and it could not be repaired because there was a hole in it on the top. I waited for American Home Shield to call me back. They did. Although they haven’t replaced the dishwasher yet, we’re in the process of doing that now. What I like about AHS is that I don’t have to go searching for specific professionals. They’ll send a plumber if I need a plumber and an electrician if I need an electrician. I don’t know about these people. The only thing I can depend on is insurance to send me someone that qualifies. So far, I have not had a bad experience with any of the people sent out, and I’ve had quite a few. I'd recommend AHS - my experience with them was excellent.

I had to get the icemaker on our refrigerator fixed for the townhouse that I own that I'm leasing out, so the leasing management made the call to American Home Shield. It got resolved, and our experiences with AHS, for the most part, have been favorable. Except for one incident, things have gotten fixed and I'm happy with their service. They responded well, did what they were supposed to and what they said they were gonna do, and I've gotten fairly quick response from them.

American Home Shield has been good to me. My refrigerator was leaking water. The contractor that AHS sent said it was the evaporator and he fixed it. He was very helpful and informative. The service went well. Submitting the claim was also a relatively easy process, it wasn't complicated at all.

We have been with AHS for 14 years with no major problems. Our air conditioning unit needed repair from time to time. In May of 2015 it was determined it needed to be replaced. It was replaced with a unit not compatible with the air handler. After many visits from repairmen that AHS selected, they finally agreed to replace the air handler. The Air Conditioning folks forced us to dig a trench on the opposite side of the house where the original trench is located. We complied and in turn they submitted a ridiculous bill to AHS of additional charges totaling $1600.00. AHS is requesting we pay the air conditioning people without checking the validity of the charges. The Air Conditioning folks made it clear to us they were not getting paid enough from AHS.

With 1 or 2 claims I’ve done with AHS, they’ve done the work to my satisfaction. The subcontractor called me right away. I don’t have any complaints. It's been a good experience with AHS. I'd recommend them.

Something in my refrigerator was broken so I called American Home Shield to submit a claim. I left my message to an automated thing and it told me who's going to be calling and that I'll be called within 24 hours, which did happen. The appointment was made within another 24 hours and the person was here as scheduled. The young man was very cordial, nice and respectful. I wish more people that enter your house to do something would be as nice as that young man was. He needed to order some parts and he told me the parts would be in between a certain time, and he was here within the time the parts were ordered. And so far the fridge is working okay. It's been a very good experience with AHS -- every time I call them, they're always on the ball.

Submitting a claim to AHS is very easy and the people that I talk to are very helpful. Everything worked well with the contractor when I filed a claim for my air conditioner. They were professional and courteous, and everything's working great now so I'd recommend them.

We're paying a lot of bucks to American Home Shield but they've come across and done what they've needed to do. That's what counts. They sent over somebody to look at our air conditioning situation a couple of days ago. They found something in the Freon. So they put in the required amount of a new type of Freon (they don't use regular Freon anymore), turned it on, and it works fine now.

Our water heater broke on April 19. We called AHS to have it fixed and were told that the Water Heater was not on our contract. I told the person that I had asked for it to be included but never saw the contract as they never sent me a final version of it. A supervisor called me that evening and told me that the best they can do is review my original sales call from that previous August and if I did ask for the Water Heater - they would cover it. I asked him to look into it. He told me it would take a couple of days to get the info. Thank goodness I have family within a mile so my 5 yr old could take baths and we could shower there.

So far we've had good service with American Home Shield. Using them has been very satisfactory and I get quick service when I call if I have a problem.

This is my first time dealing with a home warranty as I have lived in apartments thus far. I just moved into my new home and noticed that water was leaking in the floorboards of the hallway right in front of the hallway bathroom and decided that I needed to call American Home Shield (AHS) to have it looked at before it ruined the floors. Called the day before. Used the "automated service" that generated a contractor for the job who would call to make an appointment. After getting off the phone with AHS, I researched the servicing company who would be coming out and noticed really bad reviews about the company, even stating that the company was sent out by AHS and they had to have it re-serviced by another contractor.

Everything that has been done by American Home Shield has been fantastic. They've been so good and it's been a nice experience with them. I would recommend them.

Filing a claim with AHS was very simple. I called them for my stovetop and Sub-Zero refrigerator which wasn't maintaining the temperature in the freezer. Then, the rep I spoke with was very efficient and provided me with the name of the company that was coming out. I was concerned that the contractor wouldn't be somebody who worked on high-end products. Fortunately, he was used to working on a Sub-Zero, knew exactly what was wrong and was very efficient too. In fact, the refrigerator is working great after the repair; however, the six-burner stovetop is still having the same issues - some of the burners still don't work. I also had AHS in my other home in Florida. However, when I put in a claim for my refrigerator, they fixed it and then cancelled me out. So now, I only have AHS here in my northern house. And I'm keeping AHS though I am not happy with them.

Ever since I've been dealing with American Home Shield, I've only had one incident where a contractor did not perform to standard. I called American Home Shield and informed them of that contractor, and they told me that they would do everything humanly possible to remove that individual from the list. I've never had any bad experiences since then.

I filed a claim for my air conditioning unit and two days later, AHS sent out technicians here and it didn't take them a couple of hours to fix the AC. They replaced the capacitor that went out, and my AC has been working fine ever since. When I encounter a problem, I can file a claim online or by calling them and they get right back to me. They've been really nice and I'd recommend them.

It has been a very positive experience submitting a claim to AHS about our dishwasher. People on the phone were excellent, and I've had no complaints since the repair.

American Home Shield is not perfect but I would recommend them. The quality of the repairs have been generally good.

Submitting a claim to American Home Shield is very easy. I usually do it online and get a response from them within a period of time. The contractors are usually good. I’ve had a couple of people that weren’t too good but the majority of the time, they’re professional and know what they’re doing. I'm very satisfied with American Home Shield.

Our heater is 10 years old and totally rusted out. I contacted AHS online and immediately got an email response on who's going to contact us to do the work. They called and scheduled when to come out. They came, verified and the next day they installed a new hot water heater. It went smooth and was superbly done. They also did a fantastic job on our hot water, garbage disposal, built-in microwave and ceiling fan. We've been happy with it. That's why we've had it for so many years-- since we had this house built about 10 years ago. In fact, my wife was talking to one of her friends this morning that maybe they would be interested in having it because their house is 10 years old too.

I submitted a claim to American Home Shield for our air conditioner. The process went well but there was going to be a delay of 4 days. I called their number back and the rep found me somebody quicker so I'm very happy with them. The only one thing I was unhappy with was about 2 years ago, my kitchen sink wouldn't shut off properly. They came out but said they don't cover the handle that moves the inside guts and the water faucets, too. I thought they should've replaced it but they said they couldn't. I ended up paying $125 and got nothing which I thought was wrong. Other than that, a home warranty with them is a very good thing, it covers unexpected expenses.

About 4 months ago, I submitted a claim for an air conditioner to American Home Shield. My overall experience with them has been excellent. My interaction with their representative as well as the service by their contractors were very good. I would recommend them.

I've had a couple of claims with American Home Shield. I did one over the phone and the other online - I prefer doing it over the phone. The rep I talked to was very pleasant and helpful. The contractors AHS sent were also nice and awesome. They told me some preventive measures and what to watch out for in case I have similar issues happen again. It's been good after the repairs too. I think everybody should have AHS and take advantage of what they have to offer.

Something was stuck in my air conditioner – The fan kept blowing and won’t shut off, so we submitted a claim with American Home Shield. The contractor showed us what he did, and explained what was happening and why it happened. Since the repairs, my unit’s working very good. AHS is a very good company and I’ll always keep them.

Recently, I submitted a claim online with AHS for our pool heater and it was very easy. The contractors sent were the ones who have been here before and they were good, professional, and told me what I needed. Since the repair, our pool heater is working as advertised. It's been a great experience with AHS so far and I recommend them for everybody.

The service was excellent and I appreciate the help I was given.

Repairman AMS sent to repair/replace the ice maker knew exactly what the problem was and what it would take to fix it. He was courteous and experienced.

Overall, I had a good experience with American Home Shield, and my unit has a good performance since the repair. I’d recommend them to a friend.

We’ve had American Home Shield for many years and we've always had a nice experience with them. When we submit claims, we'd call them over the phone. Their representatives have always been very nice and helpful. The problem is getting to speak to an agent without having to go through all of the information at the beginning of the call. It’s the whole process of trying to get someone, then to telling him/her what we need, and then contacting the right person we need to talk to. That’s annoying. We would prefer it if we call, someone answers and tells us what we need.

I’ve had a house for 27 years and have had American Home Shield in that house that whole time. They’ve been good through all those times. Nothing ever happened and I keep paying them. But I had some problems with them regarding the AC unit of the house. Since the house is a rental property, an old lady used to stay there. She went through some discomfort because the heating and air conditioning weren’t working. The air conditioner is 40 years old and it keeps going on and off. In a month or two, AHS sent people from the same company out there six times to fix it. I got lucky a couple of times because it went out before the 30 days that they had come out on their own.

Every time we have needed them, they have never responded in timely manner. Most repairs take weeks to complete. Really, weeks before your major appliance is repaired.

First, trying to reach American Home Shield has just been extremely difficult. I gave up a couple of times after waiting for more than an hour. They estimated the wait time to be about 10 minutes and it appeared as if after about 45 minutes, I was transferred to another line and then put on another hold. That was just really bad. Now the plumber is out here and had a company come out to detect the leak but the leak where they marked it is not where it is. It appears to be some 3 or 4 feet away from where it was. The contractor still hasn't been able to find the leak for more than three hours now, after they said they will just dig but wrongly placed the leak in bathroom and then the hallway where they had to bust the tiles up. It isn't pretty and it's unnecessary.

My AC went down on 9/17, called them on 9/18, the repair company couldn't come out until 9/18... 3 days so far with no AC in Las Vegas. Repair guy said that it might take 3-5 business days to get approval and parts in. I'm like WTF? Really? This should be an EMERGENCY for AHS. It's 9/21... 5 days no AC. Temp at 99 degrees, 95 in the house. Finally work order is approved, still waiting on parts... really? It Vegas. Everything should have been done on 9/18. If it can't be, find a new repair company. Freaking ridiculous!! Grandma and the kids are in heat exhaustion. So sad.

The entire process is straightforward and efficient. We have been policyholders for 13 years feeling comfortable with the annual premium and secure with the service. Our repair requests have not been anything major and always resolved in a timely, proper manner.

I didn't have any problems at all with American Home Shield and I've only had one interaction with them recently. With AHS, standard stuff is fine and they take care of it. They're easy to work with. They don't always get back to me as soon as I would like them to, but the situation always gets resolved.

American Home Shield is expensive, but for me, they're important since I can't fix stuff. I submitted a claim with my air conditioning online. They came, and since the repair, the air conditioning has been perfect.

Submitting a claim with American Home Shield was very easy. Our most recent one was for the air conditioner. The contractor was very nice, on time, and did what they said they would do. I've had no problems since the repair. I was very satisfied.

We reported a problem to AHS to repair the connector problem. First it takes more than 20 minutes to report a problem to AHS. Their customer service response time is always greater than 20 minutes. We got a call back from their contact only after two weeks. It takes that long for a callback. The contractor came to inspect the problem. He looked at it and said he requires 650 dollars to remove the sink and repair the pipe. My question is if the pipe is connected to the sink, he (AHS) has to remove the sink to repair it. Why would the customer have to pay to remove the sink?

I went online for my most recent AHS claim for our pool heater. I've had good experiences with them all along. I'd recommend AHS, it's a good safety net.

I have been waiting 3 weeks to get my central air conditioner repaired. A service representative came to my home initially 3 days after I first asked for service from Tri's AC out of Alexandria LA.. He tried to repair the system with a board that he had in his truck, but was unable to do so. The part had to be ordered. 1 week later they called to reschedule a service call. I asked that if I could be flexible on the day if they could promise to make me the first or last appointment of the day. The company they sent was unwilling to accommodate me on any level despite the fact that I work in a hospital. They called on Thursday to say that they could send someone on Friday, the first appointment of the day.

I like American Home Shield. When I submitted my claim, the people I talked to were great. I had a problem with a tankless water heater and the gentleman that came out was very good. He also came back a second time to fix something else with it. On the whole, if it was something that AHS covered, I would hire them. They have excellent people.

The water company came to our door and said that we were going to have a big bill and we might want to find out why. We were using so much water, so I submitted my claim for plumbing. We've also had some issues with the refrigerator and some other things previously. Submitting a claim both through the phone or line was very easy. One time, I called because I wasn't sure which option to select online but if what I need to choose is clear, I'll do it online. The contractors that they've sent out have all been very good personality-wise. If they can't do something, they'll let me know or let us know what to do next. We've been very happy with AHS and I would definitely recommend them.

Submitting my dishwasher repair claim with American Home Shield was an easy process, and I’ve had no problems at all. I always ask for All Appliance as my contractors since I think they’re the best, and over the last 20 years that we’ve been using AHS, we’ve primarily used them. They’re a model, and they’re great! The guy comes in, fixes my unit, 1, 2, 3, he’s done, and that’d be the best, so I have no complaints. However, when I initially called in for service, AHS wanted to assign Sears to me. I called Sears and they told me they can’t get out here for 3 weeks which is ridiculous, and so I was able to get AHS to switch to All Appliance. They guy came out in 3 days - There’s a huge difference. If only everything was like All Appliance, I’d be real happy. Other than that, AHS is terrific, and I’ve no issues whatsoever. I’d recommend them.

My most recent claim with AHS was for the plumbing. Their contractors were very professional, polite and answered my questions. However, they had to come back a couple of times and I had to pay even after 2 weeks from when they initially fixed it because the problem happened again.