American Home Shield Reviews

We had problems with an appliance repair. American Home Shield went ahead and bought me a refrigerator but that was a little frustrating. Most recently, I filed a claim when my air conditioner went out. I did it over the phone and it was pretty much a recording. Then I got an email and a text letting me know if somebody was gonna get ahold of me through the whole process. So that went real good. The contractor did a good job as well. There was somebody out within two days and the issue got fixed before it got hot. I'm really happy about that because I’m in Bakersfield, California, and it’s now 102 degrees out.

It has been a couple years that we've had American Home Shield and it's usually very easy to file a claim. You just call it in and then someone will call back, pick up the job and come fix whatever has to be fixed. This time, the sink was leaking on the bottom of the sink so we called it in for someone to come repair it. But you pay every month for the warranty and then you still gotta pay $75. It used to be cheaper than that. On the other hand, everything we've gotten has been fixed correctly so we've never had to have the contractors come back out.

The hot water pressure in the kitchen sink was very low and it wasn’t getting hot. I also had a leak in the water filter dispenser. I filled out something online with American home Shield and they assigned Bear Plumbing who then called me. They couldn't make the appointment on time when I was gonna pick my son from school, so they said they would send a guy out on Saturday to fix it. I was okay with that. Then the two guys came right at the right time that they said. They’re both really nice guys. They fixed my issues and everything worked out okay.

I got an email from American Home Shield suggesting that preventative maintenance on my air conditioning be done and it could be done through them for $75. K&J Mechanical came out and they were great. They obviously knew what they were doing. They cleaned the coil and the system, and they gave us some advice on filters. American Home Shield is very timely, and everyone they've sent has been very good. I just renewed for the third year and I've already recommended them to a friend.

I bought the house a month ago, and the entire kitchen and living room electrical went out. I called American Home Shield and the techs came out the next day. It was just loose wires up and down the wall and they fixed it in less than an hour.

I’ve had American Home Shield before when we were in California. We bought a house and they provided the service there. We replaced the water heater with them and they were good. Here, the experience was good too. The guy they referred got back to me right away. When I talked to AHS reps over the phone, they were very friendly. When I told them about the issue, I did it online and the contractor called me the same day. There was an LED panel that went out that controls the oven. The contractor got the part number and ordered it. He later contacted me that the part was no longer available and sent me a copy of the order. The diagnosis had been completed and turned over back to the warranty company to address the issue. They okayed the replacement according to the document but I haven’t heard from anybody yet.

I was with American Home Shield and I had a bad experience with them. I went to another home warranty and had a worse experience there so I came back to American Home Shield. When I had an issue with the tub drain, One Source Plumbing came out pretty promptly and everything was handled good. This experience has been a lot better than the last time. American Home Shield must have refined their program because my monthly service fee was starting to just go up. It seemed like it's almost every six months. When I went back to them, it was lower than when I came when I ended with them. The other company was cheaper, but they also didn't cover a lot of the stuff.

American Home Shield is great. I'm really happy we switched to them. With our most recent claim, we had to get our air conditioner fixed. The first time I submitted it to get the tune-up, the guy never showed. So, it was really annoying. That was back in March. Then, we didn't know what to do, so we ended up canceling that and we got a service repair. It kinda turned out to be a waste of money, but Baker Service place came. They were fine. And our unit has been great.

Whenever I have an issue, I usually call or try to go online. I pay my $125 maintenance fee and American Home Shield is always getting me someone within 24 to 48 hours and the problem has been resolved. If it's something that needs to be replaced, they replace it. They come fix it if they could. They don't have to charge right away. It can wait 'till the contractor comes out and the job is completed before they charge the 125. That's my only complaint, but that's their policy. The contractors they've sent were all professional, easy, no problems. Recently, the fuse in the AC needed to be replaced and they sent Metro Air Services out. I've used AHS for my primary residence and my rental property and both experiences have been great.

When I first bought my home 18 months ago, I got AHS. Upon having my first issue in the house, something simple in main bathroom, handle came off. They sent someone out a few days later, then told they would need to order part. 10 days later the company returned and attached piece to fix handle. A few months later, same handle broke off sheering the metal it was attached to off. Come to find out that the part they company had ordered wasn't the correct part and they had rigged it using the wrong part, which is what caused the the metal it was attached to sheer off. When I tried to have it repaired correctly I was told by AHS that they never authorized the original repair, and they would not fix it! I then had to pay $800 out of pocket to fix something an AHS tech had broken. The customer service with AHS is always a runaround and you can never speak to a supervisor!

When my fridge was not cold, I put in a request online and it went perfectly. The rep Home Shield sent was very polite too.

A capacitor blew and when I filed a claim with AHS, they sent out ES Heat & Air. They replaced the capacitor, monitored it, and it started working again. They did a great job and they were there when they said they'd be there. The guy they sent out was great as well. Aside from that, when I first got the warranty, I thought I was having a issue with my water heater. But the tech came out, looked at it, and said that the only thing he could do was flush it. And AHS doesn’t pay for that, so I paid $75 for nothing on that one. Other than that, the reps I talked to from AHS were good although there was a girl who was kinda hard to understand.

I don’t use American Home Shield that often but when I do use it, they are responsive and helpful. My garage wasn’t opening and I called them. They gave me a contractor but something happened and I called them back and cancelled that order. They put another order in for another contractor. However, that contractor was gonna take one week to come out to fix my garage. So, I called them back, and I told them, “Hey, I need a different person. I can’t wait a whole week.” They cancelled that order, put another order in, and I gave them a contractor that was local to me. They came in about one day, and they fixed it.

There was a plumbing issue because the hot water heater was leaking. My husband filed a claim to American Home Shield and Sears Plumbing came the very next day. We were very, very pleased. This is our first experience with American Home Shield and they were very prompt. Also, the tech was very respectful and he told my husband everything he needed to know. The water heater was fixed on the same day without any problems.

We had a clog in the kitchen sink and I tried to repair it, but the clog seemed to be somewhere down in the basement. The guy sent by American Home Shield came out and he was great. He used some gizmo to clear up the problem. I would definitely use them again.

I put in a request over the phone for our freezer that was not cooling properly. A guy came out, replaced a part, and my wife was pleased. Our freezer isn't thawing out anymore, so everything's good. However, American Home Shield's website is impossible to get around and figure out. You can't tell what's due or anything else. It's very poor. I also kept getting paper bills saying an amount was past due and I knew it wasn't. It was confusing, so I confirmed by phone and it wasn't past due. Almost every other website, where there's payment involved, there is a way to set up or make a payment. It was like I couldn't get AHS to take my money. Still, even though it was hard to get done, our issue with billing has been straightened out now because they're billing my credit card on a monthly basis.

Grace Air & Heat came out recently for our air conditioner, wherein the condenser kept freezing regardless of how high we set it for. I filed the claim over the phone and it was pretty simple. We just bought the home so we had to go through the process, and the folks at American Home Shield helped. After the contractors left the first trip, it continued to freeze up. They resolved it after the second trip.

The air conditioner wasn't working. The fan wasn't running. Everything froze up. I submitted a claim with AHS over the phone and it was very easy. The rep took the information, got me hooked up with a company and everything went very smoothly. The contractor came the next day. They gave me a window and they were on time. The contractor diagnosed the situation. And once he realized what it was, he went up and replaced the compressor and gave me instructions as to what to do. I turned on the system, as he instructed, the next morning, and everything was working fine. I had air conditioning again. It made it more comfortable. AHS is always quick in their responses and have good follow-up.

The igniter in my oven was burned out. I submitted a claim with American Home Shield online and a guy came in and swapped it out. He was good. He recognized the problem and solved it quickly. Since the repair, the oven has worked and I haven’t had any problems. AHS did a good job with my claim.

We’re selling the house and we had a home inspection. The person doing the inspection noted that there was an issue with some breakers and a GFR switch. I filed a claim with American Home Shield and it was not too bad. But they subcontract their customer service out to different countries and there’s a bit of a communication issue. One gentleman I talked to was very difficult to understand and I had to ask for a supervisor. Then, there was a lady and she was well-spoken, but she was not very customer-friendly. One Call Contractors came out the next day for the electrical issue and they did a good job.

I’ve had American Home Shield since around 1997 with an exception of about two years of hiatus when I was transferred out of town. And so far, my experience has been good. But I don’t like that I can’t really get ahold of anybody by phone. When my sump pump went out, I went online to submit a claim. But sometimes, I may have a question and it's not one of my choices online. So I don’t know how to ask it or how long it would take if I leave a message. It’s not just Home Shield though. It seems to be the nature of the beast for the internet.

Our heat pump went out and the first people that American Home Shield called said that they tried to get a hold of me twice but I was here all day and nobody called. They went ahead and charged me for that service call. Then, I had to call AHS back and I got an email right away that they called somebody to come out and fix it. When I didn't hear from whoever they called, I called AHS back and they got me this guy from Oxford who did a good job. He was pleasant, nice and knew what he was doing. He said to call him if I had any trouble and he would come right back. Since then, the performance has been good. However, when I took out the contract, I was under the understanding that if anything went wrong, they would fix it and if they couldn't fix it, I would get a new one. Now, they said that if my heat pump needed Freon, they would pay the first $10 and we would have to pay the rest. I don't like that but I would still recommend them to a friend.

We called AHS and they took the information. And then they sent somebody out. It was pretty much pain-free. The contractor, Lee, was knowledgeable and we really appreciate him coming out. The air conditioner is old but it's fine. Lee said he has repaired some that are this old, and most of them are still going. Lee was great, and we recommend them to almost anybody.

The air conditioner was cutting off, making a loud lousy noise and not working. I submitted a claim for it online at American Home Shield which was easy, and the contractor came out the next day. He was very knowledgeable, speedy and knew what he was doing.

But when you go a complete year or two with no claim, why would the rate be going up? It’s a little frustrating.

I was having an electrical issue and had five fans that were not working properly. Some were too slow. I also had one light which not working. I reported it to American Home Shield. They gave me Elite Electric Solutions and I immediately called them. They scheduled me and two electricians came. It was an awesome experience with them. They were friendly and informative. I was asking some questions, they made some adjustments and they also made some recommendations.

My air conditioner went out. The fan failed. Brandon, the technician from United Air Temp, came. He was very professional, courteous and timely. He did a phenomenal job and was very knowledgeable. He even gave a follow-up call the next day to make sure everything was good. So, I greatly appreciated him. If I didn’t have the insurance, I probably will go to them again in the future or any recommendable place. The only thing is though I don’t know what’s it like for insurance companies, I thought the reimbursement for a refrigerant was pretty low. But I’ll still use American Home Shield in the future.

We had a hot water heater leak and we submitted a claim with AHS to have it fixed. I did it online and the process was very simple. Then, A-1 Sewer and Drain came out to do the service. They did a good job.

The AC unit was blowing but not cooling, so we submitted a claim to American Home Shield and the online process was very easy. MJS Mechanical came the same day as I made the notification request. They were professional but the work has not yet been completed. They left for a part and no one has contacted me what's gonna be the next step since they left. Also, they did not give me a time frame. It has been two days and the unit is not working.

I’ve been with American Home Shield for probably more than 20 years ‘cause I’ve had them on different homes. Over the years, I have been reasonably happy. There are occasions where you don’t hear from a contractor and you have to go chase them. Some contractors are better than others. I keep all the receipts and I make a comment on there to the degree I can request somebody in the future.

Submitting the claim with American Home Shield online for the microwave was pretty easy. It took two days for them to send somebody out. And I was very pleased with the person who had come out to help us. He was very good. There was a part that needed to be delivered in five days and then he came right out and repaired it. Each one from AHS has been great, very professional, and very personable.

I had good experiences with American Home Shield but I also had two bad experiences for the latency on what was going on. A tech came in for my refrigerator, looked at the problem and stated that a compressor needed to be ordered. That was done but when he came back out to install the compressor, it was before a holiday and he basically said he was ready to his holiday weekend started. He walked out, saw the part that was ordered and said he couldn't do the part because he wasn’t given enough time to do it. He said this was more of a re-call so he was gonna see if they could reschedule me then he left.

I was having an issue with my pool heater, so Eden Pro Services came out and fixed it. I did the claim with American Home Shield online, which I prefer doing. The first half of the time that the contractor was here, I wasn’t home. So, he was almost done with the work when I got home. He explained what he did to me. At that time, he didn’t think the problem was fixed yet. He said he had to come back. But then the pool heater just turned on on its own, and we tested it a few times, and it seemed to work. So, we concluded that it’s been resolved.

I've had American Home Shield for over two years. Their claims process is very easy and I appreciate that except for one claim. Our spa was leaking. I added additional insurance for the inground spa and I had a plumbing issue for the spa but that option wasn’t there. When I clicked on plumbing, it was under it. It was not a pool-related one so I had to call instead of filing the claim online.

American Home Shield sent out Molina’s Air Conditioning & Heating because our air was out. They weren’t sure if it was the air because they noticed that one of the breakers to the air conditioner had burnt. Before they could see about the air conditioner, an electrician had to come and do what he had to do. An electrician came, found the diagnosis and turned it in to American Home Shield. The breaker that was burnt needed to be replaced. We're waiting for American Home Shield to tell the technicians they can fix it because our air is still out.

The blower outside would not come on. I called American Home Shield and they were saying they needed to go ahead and get payment. I had no choice. If I was gonna get service, I had to go ahead and arrange payment. I would rather have gone ahead and given them my payment information but let them not charge my account until the work is done and I’m satisfied with it. I hate paying for things in advance because then I have no recourse if I’m not happy.

Making claims is real simple now ‘cause you just go on and say you have a problem and submit the fee. Within a day or so, the guys will call and make an appointment to come out. There was one case where we had a dishwasher that wasn’t working right, and AHS sent somebody out who was a one-person company. He came out, had no idea what he was doing, indiscriminately replaced the part which didn’t fix the problem, wouldn’t return any phone calls and wouldn’t come back out. We worked with American Home Shield customer service and finally, they capitulated and sent General Electric professionals out, and they fixed the problem.

I called American Home Shield to submit a claim and my experience was good. The contractor was really good. They came in, got the issue fixed and they cleaned up. They did a good job.

The AC wasn’t working correctly. I went to the American Home Shield website to file a claim, hit the button, hit submit, and it did everything else for me. It was super easy. Paradise Heating & Cooling came and fixed it. They were phenomenal.

I noticed my AC compressor was making much noise and it just got to where I had turn it off. I called Home Shield and paid for the service call. And then I put in the thermostat on it, it kicks on and the thing just kinda worked for a minute so I cancelled the claim. The next day, the thing crashed again so I have to call them back. They called the Watters Heat & Air and I contacted them again, too, and they came out while we were at work. A couple days later, they replaced the control board and fixed the problem. The claims process was simple. I didn’t even get to meet the contractors because I was at work. My wife was at work as well. I just left the key in the mailbox and told them, “Help yourself.” They knew what they were doing. I would recommend the service.

American Home Shield was part of our closing deal after recently purchasing our home (not our choice). We were only here about a month and my husband noticed the compressor wasn’t running or sounding correctly so we made a service request. One week later a tech showed up and said it was fine, added some Freon and left. And now not even two weeks later we had to make another service request. This time the AC is completely out! It took them 5 days to even get a tech out, 5 days no AC! He came only to tell us the compressor needs to be changed, oh really?!?! But bc nothing was running he isn’t sure. So now once he writes up his “diagnoses” it has to be approved, so more waiting, then ordered, more waiting! It is 90 degrees currently in Louisiana. We’ve had to go spend $500 on window AC units to keep us from dying of heat exhaustion and so the things in our NEW home don't start to mildew.

There was a mix up on our coverage due to the rep's mistake. The phone service is horrible. You cannot understand the reps due to heavy accents. They refuse to give us correct details and we can't understand them anyway! They will not consider a credit to our account and are over-billing us without an understandable explanation. It's all too mixed up to go into detail. The customer is definitely not a priority here. I am going with another company with reps who are in the US and speak English, one who wants to help the customer not take advantage of them.

My washing machine broke on April 21. On the 22nd we called and set up our first appointment. The technician came out, saw what was wrong and ordered parts. The next time out he replaced the motor and condenser. Unfortunately he didn’t replace the transmission and clutch assembly that was broken. Out he comes again and says it’s broken and can’t be fixed. Five days later I find out they have ordered the parts and it will take 10 days to get them in. He shows up today - spends two hours taking it apart - it’s corroded and doesn’t have the parts. Now I have to take time off work again for them to come back. I’ve been without a washer for over a month. This should have been replaced day one. Run away, don’t use this company.

So I have about a 20-year-old upstairs AC unit that has been limping along with yearly freon ads. I have had this warranty for around 16 years. My upstairs unit has finally gotten where it will not keep freon. AHS has called to tell me that I need my ancient system inside air handler replaced. AND that my cost will be $1520. What a joke of a company. I've had another opinion tell me the whole system should be replaced to work correctly because technology has changed so much in 20 years. I will be canceling and leading a TELL THE TRUTH campaign to anyone who will listen. And my mouth is Big.

Absolutely horrible experience and wouldn't recommend at all. On Wednesday 5-31-2019 our HVAC stopped working. I called on Wednesday at 9:15 to place a claim. I was sent a follow up email that said a vendor would contact us to schedule an appointment. Thursday came and went without any phone call or email to set a appointment. I called the claims department to alert them that the vendor assigned was unresponsive. They said that they would reassign it and I would hear from them. Not trusting their system I requested the phone number to their vendor. I was given the number by the claims department and when I called they explained that they might be able to get me scheduled for Monday afternoon 5 days after the claim was filed.

After 2 weeks and 16+ hours of phone calls, I was finally able to get the service follow-up I had been promised. AHS even approved a repair that wasn’t covered by my original contract. While the final outcome was very good, I give only 3 stars because, in my opinion, getting this resolution should not have taken so much of my time and effort. That said, AHS did finally make good on their promises and even went above their obligations on the repair.

I just had the most horrible experience with the company my warranty people used. They scheduled & cancelled on me 3 times due to a part that was "in stock" & then no it wasn't.... miscommunication between parties. AHS was blaming Total Air Care & they were blaming the AHS for not being able to order parts from specific companies and under no circumstance to order express shipping.

I have got to be the cheapest person on the planet to stick with these guys. HVAC company they sent out tried to rip me off for $2000 worth of freon. And my AC unit takes 3.25 pounds of it. I of course refused, told the guys to leave. Then they called me back at 8 pm and told me I should just flip the switch next to the furnace and the AC would turn back on (didn't work). So let me guess.. They would have charged me $2000 for freon and then just gone back up and flip the switch. FYI, the scam artist of a company is HVAC SRVCS out of White Plains, NY. Complete scam artists.

I’m sitting in a hot house with my infant son and preschool daughter. We have been without AC for 2 weeks. American Home Warranty took a week to approve the repair. After approval they ordered the part needed but refused to expedite shipping and it took 4 days to come in. The contractor came out to fix it last night and American Home Warranty ordered the wrong part. After calling this morning to ask to speak to a supervisor we were told that isn’t possible and the customer service rep said he was unable to do anything to compensate us for the weeks that we’ve spent in 90+ degree heat with no AC. I would give 0 stars if I could. Look elsewhere for a home warranty company.

Called on Tuesday for service for my AC unit. Advised them that I had an 80 year old mom living in the house and needed services as soon as possible. Was promised contractor would call me that day to schedule an appointment. No call from contractor. Called back later Tuesday evening and was advised to cancel original request and create new request with 2nd contractor. Was informed 2nd contractor would contact me within 24 hours. No call from 2nd contractor. Called back on Wednesday, was informed that contractor was contacted and would call me by end of day and be at my house on Thursday morning.

My toilet was very difficult to flush and I called American Home Shield and spoke with a customer service person. She listened to what I had to say and the interaction was excellent. I had an issue because it was the third time I had called about a plumbing problem. She told me that she would send somebody out for my issue with my toilet upstairs. However, for the one in my master bedroom, she told me that they couldn't help me. That particular toilet kept getting clogged four or five times during the week and they could only help when there was an issue at the time, whether it was broken or clogged. It was the second time that I’ve had the contractor here and he was excellent. He wants to have a great rating, so he does everything that he can do to please his customer. I've used him personally to replace the toilet in my master bedroom because it was such a nightmare. I like him.

So far, it's been good with American Home Shield. I didn't have a problem with the plumbing claim when the tub wouldn't drain. However, when my washing machine was making a lot of noise, the technician from Magic Appliance didn't even look at it. He turned it on, heard the noise and said it was the transmission. He didn't include that on the invoice that he submitted to American Home Shield. I found out that American Home Shield was not gonna cover it because he said it was caused by abuse by me. So then, the rep told me I had to get a second opinion.

When one of our units was not cooling, I did the claim online. That seems to be easiest method. American Home Shield's website was easy to follow and the turnaround time was quick. It was a couple of days before they were able to get it scheduled in. The unit needed a control board and Knight Heating and Cooling was able to replace it and get it up and running again.

American Home Shield has been great to work with for what I've used them. I've had to replace a garbage disposal, one hot water tank and my washing machine. Also, putting a service request with them is very easy and they get back to me very quickly. I had a big leak in my attic and we had spent quite a bit of money to have a leak expert come and they come back with nothing. Then when my husband went up in the attic, he noticed there was a lot of water in the pan. That's when we asked our home warranty to send someone for AC. The contractor went up there and figured out the problem. It's no longer leaking. So I'm super bummed that I had to pay for the sheetrock damage. Nevertheless, the contractor did a great job. I highly recommend AHS.

The dryer went out on the house. It just quit turning. I submitted the claim online to American Home Shield and it was really easy to do. The contractor showed up earlier than what they had told me they would. The guy had everything there to fix the dryer with. He did it very efficiently and quickly. I was very pleased with him. Always happy every time they’ve come out. They knew what they were doing and what we needed and just fixed it promptly, and everything’s worked good since.

Everything with American Home Shield went really smoothly. It was really easy. Two of the shut-off valves of our toilets weren’t closing all the way. And so one of them started to leak, too. I figured how to tighten up the leak. We had the plumber come down to fix it up. And so we had to turn off all of our water to the whole of our house because the shut-off valves weren’t working. We were directly without water. They said I was like a priority. And so then the plumber came the next day right in the morning and fixed them up really quick. It was great.

We noticed it was warmer in parts of the house and found out that one of our heat pumps wasn't working. We put in a service request online and within a few minutes, I had confirmation that I'd be hearing from somebody and within an hour, I did. The contractor was out the next day. He had parts with him and fixed the heat pump on the spot. It has been working flawlessly since. The contractors AHS send are nice and professional. They announce when they are coming and show up within that window. I have recommended them several times.

I didn't have any trouble filing a claim online with American Home Shield when our air conditioner was making a funny noise. The only complaint I had was that they kept mixing up our address with another address in a different city. It was a different Saint Charles and when they sent their email, they had our names wrong. But that aside, the experience was very good. We were told to expect the contractor in two days and they came when they said they were supposed to. The air conditioner is working and it's quiet now.

The two utilities I have outdoors that are bordering that patio weren't working. Anything I plugged in had to be halfway hanging out of the socket to work. I made the claim to American Home Shield and the electrician came out. He was very professional and customer service oriented. He went out, looked at the plugs and determined what the problem was. He fixed the problem and the plugs are running as new.

When West End Mechanical came the first time, I was out of town, but they’ve put a composite on it. And the next time, there was something about add-ons. But they fixed the issue both times. It’s just that I had to wait two times in the heat for them to come. American Home Shield's reps have been really nice, but I had the refrigerator out for months and months. And they finally told me to go buy me a fridge and they’d pay up for a certain amount. I sent the ticket and never got anything. When I called the first time, they said that they see that, but they didn’t see when they had gotten it. So, they had me email it, and I did that, and it still didn’t work.

I had a leak in the line behind my fridge and American Home Shield sent Gulf Appliance Repair out. They ordered a part but it wasn’t the right one. It didn’t fit. They had to go back and order something to make it fit. Then they came and installed it. It took quite a while but part of it was my fault because of my availability. There were a couple of times that we scheduled but I wasn’t available so it took longer than it probably should have. But it wasn’t an urgent thing. It was just for the icemaker.

I’ve been working with American Home Shield for several years and it has been years since I’ve talked to anyone, which was back before they were online and you need to contact them. My air conditioning was not cooling and the contractors were very good, very prompt and took care of the problem very shortly because all I needed was Freon. I’ve been pleased with my experience with American Home Shield.

I had a claim for the air conditioning unit. Submitting it was great but since then, it’s been difficult. I don’t know where the problem lies whether it's with American Home Shield or the contractor. The parts for the outside unit and inside unit didn't match up. The part was never ordered and there's a little bit of difficulty getting ahold of the contractor.

Budget Rooter came out for the faucet. I thought it was loose and that caused a leak at the bottom. Since the repair, the faucet has been going good. The technician also answered any question that I had and was professional. American Home Shield was pretty good as well. I had a good experience submitting the claim. I did that online and it was very easy and simple.

The lift station in the basement quit working. It has an alarm on it and it went off. I called American Home Shield and they sent Elite Renovations the next day. The contractor was very good and professional. The whole unit was replaced, we're very satisfied they took care of everything.

A-1 Quality Care came within 24 hours once I submitted the claim for the AC unit that was really noisy. I was most impressed with their professionalism. I’d give them a 10. American Home Shield's automated system for submitting a claim worked okay but there are times when you like to talk to somebody and give them a little more detail.

The reps are always wonderful. They listen with their ears better than a husband. I submitted the claim over the phone and the timeframe for the contractor to come out is within 48 hours. But the company that American Home Shield was sending out never made it. We had two air-conditions that went out and people came out and told me I needed a new fan blower. It was Total Air Care. They were supposed to come but they didn’t come and they didn’t schedule. They were too busy. I had told American Home Shield that was gonna happen but they told me to give them a try.

We had the dishwasher fixed recently as there was debris stuck in the motor. Making a claim at American Home Shield was easy and quick, and the contractor from Advanced Appliance Service was professional and fast.

The unit that has the main controls on it for filter, backwash, recirculate, etc. was cracked and I didn't know it. Somehow it had gotten stuck on backwash. So, every time they turned the pool on, it was emptying out the water. American Home Shield sent out the contractor, Aviation, and they stopped the leak. The gentleman was super-terrific. He diagnosed it and found the problem right away. He ordered the part and it was over Memorial Day weekend so that took a little bit longer. He got the part and put it in, and so far, it is working perfectly.

I wanted regular cleaning and check-up on our AC. I filed the claim online and the process was pretty straightforward and quick. They called me the next day and scheduled the appointment. The contractors were terrific and I would use them again in a heartbeat. They answered questions. They tested stuff to make sure it was gonna hold up and we weren't gonna have to have replacements during the season, so that was really better. We had to have extra coolant added to the system and they were very clear about what it was gonna cost and what our share of it was. We didn't know that prior to them coming and it would've been more useful if we did. I got an email from American Home Shield, but I got it just before they arrived.

American Home Shield has been worth it so I appreciate it. I usually call them for my claims and they've always called and followed up. Their technicians have been great too. I’ve dealt with them many a time. When I had a hot water leak, their contractor Lubbock A-1 Plumbing handled the issue the next day. A replacement was made so all was good.

We’ve had American Home Shield for several years now and they’ve all been good. When we had several outlets that were out and a couple of them had burn marks on them, I called American Home Shield for a service request and I didn’t have any problems. The next morning, their contracted company DT Electric came out and got the work done very quickly. Everything was working great when they left. Everything is still working well now.

I submitted a claim online to American Home Shield and the contractor was in and out. The interaction was great and they were the best one I’ve had so far. They had to fix the knobs on the oven. Since then, it has been perfect.

The spring on the garage door was broken. My car was stuck in the garage and I couldn’t lift the door. I had a repairman out to fix the garage door. While he was repairing the door, he told me that the garage door opener was not only in bad shape but it was also a fire hazard and unplugged it. He told me that Doors and More is affiliated with American Home Shield and he told me to go ahead and call them now.

I’ve always had a good experience with American Home Shield, and some bad experience with others, so I just decided to continue to use them. However, they run their customer contact out of the Philippines and English is a language they have but you don’t always get someone who speaks fluently. Transactions could be done online so you don’t need to talk to someone, but when you do, either they’re not in a position to resolve your problem or you can’t understand their English and you have to call back and try to get someone else who can speak proper English.

The swamp cooler went out and I called American Home Shield and did the automatic thing. The next day, they had a person here working on it. That guy was fabulous. The swamp cooler is now working without a hitch. The representatives at American Home Shield have always been great too. I’ve never had difficulty with this company.

The tech from Mr. Appliance came out and diagnosed my oven, wherein the control board failed. He was nice and courteous, and everything went fine. I would recommend American Home Shield overall.

American Home Shield is always nice. I’ve had them for nine years and I wouldn’t have kept them from the sellers if they hadn’t been good. They’re always there. They explain things and they’re very professional and very timely. When my air-conditioner quit, I called American Home Shield, and they gave me a different company to come out. And I read the reviews and they were hideous. So I said, “I don’t want them. I want somebody else.” AHS cancelled that claim and gave me somebody else. AHS sent an email saying that the contractor would contact me within 24 hours, and if they didn’t, I have to call them back. The contractor, M&A HVAC Services, was wonderful. They’ll be the only people I’ll ever ask for again. They're the most professional, best people that AHS has ever sent me.

I wanted my heating and air unit checked in preparation for the summer season and I submitted a claim online to American Home Shield. The website has always been very simple for me to navigate. It says online that once I submit the claim, somebody would be contacting me within a 24-hour period. AHS met the expectation. I did it late the night before and the contractor contacted me the very next day to set up an appointment. The contractor was very professional, thorough and knew exactly what he was doing. Since then, everything has been fine.

We had to file a claim on a refrigerator. It was determined that it needed to be replaced. Approval was provided for purchase and reimburse for a new appliance. We completed the claim forms and provided required supplemental documents. We were initially told a check would come within 10-14 business days of the completed claim documents. Upon submittal of the forms, an automated email said it would be up to 21 business days. Once the 21 business days had passed, we called to inquire and were told that the claim had been processed a week after the submission and a check should arrive, "probably within the week." The checks were to be coming from Memphis TN and we live in GA, for time reference.

Absolutely horrible! My AC was broken and was advised that they would have a contractor come out and repair it. The contractor was not available for 2 weeks out so I called AHS back to ask if they would reimburse me if I found another contractor, I have yet to hear from anyone! I called 3 times after and still waiting for a resolution so I had to come out of pocket to purchase a new unit. Mind you it’s 100 degrees here in GA so to go without AC and having 2 young kids in the home is a horrific feeling, Poor customer service and over a week without a callback. The audacity is that they still charged me the $100 deductible!

I have had an AHS program for over a year. In 10 months I have had 3 service calls for my air conditioner. They have sent 3 different companies to my home. None of the 3 have any information from the previous company's visit. Each time I was told that my unit has a leak and they 'charged the unit'---and I had to pay additional fee for refrigerant (that is not covered in the warranty).

I recently bought a house. It had no running water. After closing, my agent was told by Fannie Mae that water was on but that it was shut off at the main water valve in the crawl space. I went to the house and turned the main water valve - it kept turning and turning yet still no water. I figured the valve must be broke and stuck in off position. Since AHS is supposed to cover plumbing issues, I contacted them and they sent over Stillwell Plumbing. Their plumber reached the same conclusion. In fact, when he turned the valve handle, it broke off. He then called AHS to make sure that the valve was covered. He was on the phone with them for about 20 minutes. AHS then called my cell phone to inform me the valve was not covered because they said it was broke because of abuse. How is turning a water valve on 'abuse'????

Every incident I have dealt with on home warranty coverage has been a NIGHTMARE, eager to charge you and pass you off to a contractor who puts you at the back of the line for any service. I have cancelled my contract, and would not wish AHS on my worst enemy. They are the WORST!!

My experience with AHS has been terrible. I submitted a claim for my hot tub in December of 2018. It is now May 30, 2019 and still my hot tub has not been fixed. I have been given the run around by customer service and left on hold for hours multiple times. The issue has been escalated over and over again with no resolution. The contractor will not respond to AHS and they are not doing anything about it. They just keep telling me they are waiting on the contractor. This is terrible customer service and I will not be renewing my warranty with them.

We've been covered by American Home Shield for many years. The good news is that repairs get taken care of. The bad news, is that it may take a while. Currently, it's been eight days since our refrigerator/freezer has stopped cooling. The first contractor they sent didn't know how to fix it, so they just assigned it to another contractor, who can't come until next week. If it needs a part, that probably means another week. I'm sure they will eventually get it fixed, but 2-3 weeks without a refrigerator/freezer is a very long time for a family with kids!

We have had AHS for over 24 years and with 2 homes. At first they were fairly responsive. But for the last 5 years, it takes 30-45 mins on hold to get someone, then they usually don't speak English well. They say they'll get a contractor asap - and so far, that has been 3-7 days out. They promise to call back and do not. The contractors are unreliable, have cancelled on us or just not shown up. This last situation - it has been 3 days - they have cancelled on us and then not called back as promised. We will be on our 4th day waiting for this contractor to come tomorrow despite the fact that we pleaded with them - this is urgent because our house is on the market and it has been 90+ for days. This company service is worse than any place I have ever dealt with. I will be cancelling my service.

Up until now I have had excellent service with AHS, until my pool pump died and a tech came promptly and confirmed it needed to be replaced. I have been wait three weeks for "approval". I keep getting told it will be taken care of in 48 hrs. I call 48 hrs later and still nothing. I keep getting the same run around. Absolutely poor customer service. Look carefully before considering this warranty.

Returned from vacation on Memorial Day to find AC not working. Called and got a referral who contacted us the next day. We were informed it would be two weeks before anyone could come out. Unacceptable. Next provider on the list told us four days. Not great but we had no choice since the only have two AC providers in our area. That is out of a total of at least 13 AC servicers. With AHS you have to take what you get.

Stay as far away as you can. My A/C unit failed a week and a half ago. The technician they selected came out and said there were 2 problems and promptly left after pulling a number out of thin air. I say this because he had little to no explanation and didn't leave a written report to even reference. The unit is old and using Freon R-22 so I asked what it would take to replace the whole unit. Only his manager could give me an estimate and he couldn't come by until the next day. The next day the manager shows up, walks around my house for at most 2 minutes and at least has the courtesy to write down a number for a new unit. I bring up that there was no report from the original visit and he said he must have emailed it and I should check again. Checked again and never received anything. After asking again he sends me the report later that day and things are looking up.

My AC unit quit working April 30, 2019. I called AHS and made a claim over the phone. The company that received my request to look at my unit (Airetron). They did not call me to set up a time. I had to call them. He said he would be at my house around 4pm (May 1st) but never showed up. When I called him the next day, May 2, he did come out and look at my unit and stated the capacitor needed to be replaced. He replaced the capacitor then asked if he could service the unit because it only had 4 pounds of freon in it. We agreed to him servicing the unit. He added 6 pounds of freon to the unit. (Now, we did not realize at this point that unit holds only 7.5# of freon. We also did not know that we needed to make a separate claim to service the unit.

So we have had this warranty company going on the second year with them. First time using them took 2 weeks to get our washer repaired. No big deal though. This was normal. So our air decided to go out on May 1st. Keep in mind we live in Florida. So I requested service from AHS. Quick response and technician was out within 48 hours. Diagnosed that we needed a new evaporator coil. I was told 3 days later it was ordered and should take 5-10 days to get here. Well May 21St came. No response from technician. Did not return voicemails left. Also called tech several times and his voicemail was full. So I called AHS. Let me tell you. I was on the phone for over an hour for them to tell me that they contacted the company and left a message to call me.

I had my air conditioner repaired last summer and it is broken again. I call for a tuneup thinking it would be fixed today. The technician said that the Freon was low and he had to submit a report and someone would call me. He couldn’t repair the air conditioner today. I placed a follow up call to ensure that the report was filed and that a repair person would be scheduled soon. The customer service representative said that the report had not been submitted. I waited several hours and called back for a status update. I was told again that the report was not submitted and that it would have to be submitted for authorization.

One night, my husband and I were sitting here just watching TV and we thought that it was really warm. So, I went and checked the temperature to see what it was on. It was set on 74, and it was registering 77 or 78. We filed a claim with American Home Shield for our AC. When the contractor called, he gave us an estimate on when he was gonna be out. In fact, he was gonna come one day, and it was raining. So, he changed it to a day or two after that. He was great. He was absolutely hysterical. He had a great sense of humor and a great presence about him. He wasn’t afraid. We have four huge dogs. They’re each one over 90 pounds, and we keep them penned off with baby gates when anybody comes here. And a lot of people are afraid to even walk anywhere near them, but not him. He was reaching over the gate, petting them, and talking to them. He has a great personality.

We have regular maintenance done on our air conditioner. Our AC is all electric so it does both the AC and the heat. The guy that came in and did the regular maintenance said there were some issues with it and the unit needed to be replaced. My wife did a claim online for it with American Home Shield. The guy they sent to check it seemed very professional and very courteous. He said that the AC didn't need to be replaced. He checked temperatures but he didn't do any kind of repairs or service to the unit. He said it didn't need anything. He took time to explain some stuff to us because we showed him the report that the maintenance guys had left. He tried to explain what some of the things on the report meant and why he didn't think that that unit needed to be replaced. He gave a good explanation.

The claims process online has been really great. American Home Shield sends someone out right away after a claim is placed. When the fan in my AC was hitting against the side of the metal so sometimes it would really make a loud noise, Greenway Home Services took about three days to come out. It was fine ‘cause it wasn’t urgent. They called me to let me know what was happening and to schedule our time. The technician came early and was very polite and nice. He fixed the problem.

I had a plumbing issue because of a backed up toilet so I submitted a claim to American Home Shield. It was fast and easy online. The tech from Everest Plumbing came out and he was very thorough and informative in fixing and resolving our issue.

My experience with American Home Shield has not been good. It is almost to the point that I see no need in having the insurance. Their reps were very nice. But they had one of the headset phones and it was difficult for me to understand what they were saying, so that was not pleasant because the rep kept repeating. Her microphone was too close to her mouth. My husband also tried talking to her and he had the same problem. But she was very nice. She told me who would be calling for the service.

The experience with American Home Shield was efficient and easy. We had some pool equipment that wasn’t working and I went through the website to submit the claim. It wasn’t too clear on what I needed to click on for the pool request and there wasn’t anything specific to spa or pool pumps but it worked. They said I could expect the contractor within a day or two, and they did show up on time. The technician was out there for about two hours, working on the pool equipment, and he was able to get everything remediated and working. Everything seems to be working fine and as they should now.

I call American Home Shield to submit claims and it has been great with their reps the last couple of times. They quickly get to the problem and work with me to get the vendors that I've had in the past, which is a big plus. In the very beginning, I had a lot of problems with technicians. I almost canceled my account. But now that I can use the same technicians, I don't have that problem. Most recently, I had a problem with my attic fans and Electrical Service Professionals came out and fixed them. Other than that, my only complaint is the big jump on the deductible, which is $75.

I thought our air conditioner might be going out and I submitted a claim online to American Home Shield but I was told it’s good. I spoke to someone on the phone months back. They handled my questions and answered them just fine. So far, the contractors have been good and take care of whatever claim I make. I’m coming to a year with them and I have to talk to my husband first to see if he wants to renew but if he does, then we will.

I thought the washer was leaking, and it turned out to be a drain back-up. So, American Home Shield sent out City Plumbing. And the tech discovered, apparently, that it was plumbed sort of weirdly. He said that the drain should not be connected to the laundry tray, but for whatever reason, they were and they were backing each other up. And it didn’t go on to the floor again, but it went up into the laundry sink. Then he cleared another drain, and he was persistent. It wasn’t responding like he thought it should, and he stayed with it. He did a great job. He was really professional but friendly and conversant and was paying very much attention to what he was doing. And when he left, I was left without a problem at all, so it’s great.

It was really hot and when the air came on, it was hot air coming out. I called American Home Shield to file a claim and it was very good. Sure Temp came out in a couple of days and they did a great job. They had to order parts, though, and we had to wait one extra day but the AC is perfect now. It's cooler than it has ever been.

We had a claim recently for our dishwasher and it was the second time that the contractor has been out. He was very professional, very nice and informative. He couldn't find what the dishwasher was doing and it hadn't done it since. It was leaking but he recommended some things for us to do and it stopped. So, he did a good job. So far, American Home Shield has done everything that they said they would and I haven't had any problems. It was a very good experience.

When I had a piping problem in my basement and there was water leak, I couldn't submit the claim online because the system said that I had a money due. So I had to call and submit it through the phone. I reached someone in the Philippines because it was at night but the hold wasn't too long. I explained to her that it couldn't be that case. I really appreciated the customer service. She was a highlight. She was very nice and went out of her way to try to help me and put me in a couple of brief holds. I had to be on hold for half an hour in the past, but this was not bad.

I usually have the air conditioner checked every year, and the initial company said that there was something wrong with the compressor. I called American Home Shield and they wouldn't use the same company. So, I filed the claim again and the tech from the other company came out and said that wasn't what was wrong with it. He replaced something and now the AC works really well. I recommend AHS a lot to new homeowners.

I've had American Home Shield for 10 years. The price has gone up about $10 a month over the course of those years, but with the exception of last summer when I had a plumbing issue that they denied, which I felt they should have paid for, I’ve never had any problems at all with them. I had no hot water so I called them, and they sent Robbie out the next day. He came out the day after ‘cause I wasn’t able to coordinate my schedule with him, but he fixed it while he was here and all was well within 30 minutes. He has been out here before and he’s familiar with my home, so I always feel confident with him. I had been taking cold showers for two days, so it was nice to have my hot water back.

We had an issue where our air conditioner was not blowing cool air into the house. I had to call American Home Shield for that claim because there's a problem with my account. My new contract doesn’t link to my old email account. The reps were fine. But there was an issue where I had to call and needed to speak to numerous people because they couldn’t seem to understand what I was asking. This happened for a different claim - an electrical one.

We just had a garage door worked on just this morning through AHS. I filed the claim online and the process was excellent. It was a very smooth experience. All we do is just put in, and then it just takes care of it. I was also impressed by the professionalism, friendliness and timeliness of the contractor. He came when he said he was gonna come and did what he said he was gonna do. I'm happy to have the warranty of AHS and I'd definitely buy it again.

I have had two claims with AHS recently. One was for a plumbing issue and one was for a microwave issue. We had a toilet that was continuously running, and they had to replace some piece inside the tank to stop that. And one has the little chains turning that was too long. So, they adjusted that and did some tweaking to prevent additional excess running. And it was great. But it was lengthy time to get to some rep.

The motor in the pool went out. So, I called it in to Home Shield. Their claims representative was good. She gave me the date with the pool company and they called me the same day. The contractor knew what he was doing. And he got the part, came back in a few days and put it together, and it's working fine now. I like Home Shield except the business deal of it has changed since the last time I used it. I used to have to pay $75 for the service. Now, I gotta pay a $125, which I really don't care for.

American Home Shield had a special for an AC tune-up and we scheduled an appointment. On my end, I had to reschedule a couple of times, but they worked with me very well. Also, my husband said the person who serviced our air conditioner was great.

Every now and then, I prefer to go online and order my repairs from American Home Shield. But every now and then, Cote Mechanical comes up on my list as the repair people and then I have to call to get it changed because we had issues with them 11 years ago. It took weeks before we ever got the issue straightened out and AHS finally got somebody from other company to come and fix our issue. We don't want Cote Mechanical back in our house and I can't believe American Home Shield has them as repair people.

The water dispenser in the fridge is corroded and has mildew and nothing comes out. Also, the ice maker doesn't make ice because it freezes the pipe in the back of the tube. Then, our vegetable and food drawers keep freezing everything, no matter what temperature I try to set. I would lower the temperature on the refrigerator, in order to not to make it frozen, but we would get frozen cucumber, tomato, and everything. It's so annoying. Also, the clothes dryer does not dry. We filed a claim to American Home Shield and it's been going on about a month. I've had so many people come and nothing is working. The contractors keep coming and saying nothing is wrong. Maybe this time, I'll put wet clothes in the dryer and let them see if it dries. This is ridiculous. Something is just not right. We've had to call in about at least four times in order to get it done.

We had an issue with stove the and we called in a claim with AHS. Their reps were excellent and they sent GE to come out and do the service. The tech really knew his stuff as well as the part and part numbers. He was experienced and he knew the unit well. He was very courteous, too. AHS was timely as well and very accommodating. Initially, they had to get a part but they couldn't get the part, so they replaced the stove which was wonderful. And when the first stove got delivered by the delivery company, they opened it up and it was damaged. So, they swapped it out and got me a new stove. And AHS followed up with me and the delivery company. Then, the guys who brought the new unit installed it and they did a good job.

I don't like how AHS process things. The amount we pay every year goes up. The previous time they came out, we gave a check and now, we have to pay the service before the serviceman comes out. I don't have a problem with that but the issue is that they take our money. They're working for us but they have contractors that come out and do the work.

There was some mix-up with the appointment time but American Home Shield interceded and got the Mechanical Contractor out there. Once the guy came, everything was fine and professional. He had to replace the part in the furnace which was the relay switch. He resolved it in less than 40 minutes. The only thing that I did not like about AHS is that when I made the appointment, I gave them my Discover card, but they took it out of my debit card and I don’t know how they did that without my consent.

The website's easy to access when you have a problem and the response is quick. Whenever I make a claim, American Home Shield calls me and schedules an appointment right away. One time, my dryer wasn't heating up and the knob wasn't turning. It wasn't shutting off while it was spinning too, so I requested for it to get fixed, and the company that came out determined that it was something on the breaker box. The tech went out there, moved the knob, and the dryer started heating up again. That same day I noticed that the stove top was turning off and the dryer would stop heating. The breaker was connected with the dryer and the stove top together, so that was causing it to jump.

We noticed there was water coming out on the bottom underneath the cabinets. We called American Home Shield, and they sent out Crown Plumbing. They contacted me almost right after I submitted the claim. It was pretty quick. And then we set up an appointment. They came out, found out what the problem was, and then they had to order the garbage disposal. As soon as it came in, they gave me a call, and we scheduled somebody else to come out and and they replaced the garbage disposal. I have brand new garbage disposal, so it’s good. I was very happy with my experience. It was very easy, quick and professional service.

The freezer didn't work. I used the internet to file a claim with AHS and it was really easy. They sent out a tech from Axis Appliance Repair and the service was very good. The person who came to fix the freezer was very nice and really quick. All in all, my experience with AHS was perfect. Also, everybody needs a home warranty and I told some of my friends about AHS.

We've had American Home Shield for a few weeks and so far, our experience been good. It was very easy to submit a claim over the phone. We moved into our house, so we had Pop-A-Lock come out. They came within a couple of days and they were great.

I called AHS for a claim and their reps were cool. The contractors came a little later. They had to contact somebody first to get them out, for the availability. The contractor came out twice. But the first time he checked the fan, he thought it was the capacitor, but that wasn’t the reason why it wasn’t turning. It was the motor because I pushed it with a stick and got it to turn. He came back the second time and changed the motor. It has been great since then.

My food crusher thing in the sink wasn’t working, and so a service guy came and he looked at it and he turned it on and off. Then he changed the switch thing on the wall, and he fixed it. The guy that came out was a plumber and he said that it was electrical situation and that he didn’t deal with it. And so, AHS was going to send somebody. And it was the holiday and so, after the holiday, the girl contacted me and scheduled it for a couple of days after that. I called American Home Shield to file the claim for it and dealing with the rep was fantastic. She was very nice and very kind to me. Overall, AHS is absolutely nice, very respectful, and very knowledgeable.

Fact: it’s 99 F w/ 100% humidity here in Ga. Inside it’s unbearable w/ sick occupants (not that that should be a consideration). They were called Tue of this week when A/C quit working. They wanted to send back the contractor that had came out a few weeks ago to add Freon but this guy was busy and said it would be two days. Keep in mind the temps. They are to be like this for rest of week. They then gave the number to a contractor that doesn’t work for them. So this made us go through a whole night and today without cool air.

I have been a member with AHS for over 15 years! I had absolutely no problems with them until about 3 years ago. I thought the issue I had 3 years ago was a mistake and after the sale of my home, I signed up again when I purchased my most recent home. I had a small leak from my AC unit. They sent a company out 4 times to “fix” the small leak.

American Home Shield (AHS) is by far the worst customer service business it has ever been my sorrow to deal with. My Miele refrigerator has been dripping for a year. AHS sent a contractor to fix it and thus began my trip down the rabbit hole. They broke parts, ordered unnecessary parts, installed the parts incorrectly, broke additional parts while trying to install parts. At one time AHS offered to replace the fridge. The problem was that the contract maximum is $3000 and the fridge cost $8000. We started with repairs again, requesting a different contractor, who took it apart and put it back together, but left out some screws.

I've had two service calls and they didn't cover either. Not only did I have to pay a $75 service fee each time for no repairs, but I had to do the work myself. The policy with AHS has been useless & has actually cost me more money to buy the policy, pay the service calls, then do the work myself. Please look at other companies to make sure you're not getting ripped-off.

We have a leak somewhere in our duct work. Last summer, it was difficult to get our upstairs bedrooms cooled because all of the cold air produced by the A/C is going into the basement. Basement was always nice and cold but that doesn't help us sleep. I noticed the leak when I have the door mostly closed with the A/C running. It is a gale force wind of cold air coming up from the basement. During the winter, when the door was closed to the basement, I could go downstairs and break a sweat because it was so warm, also indicating a leak into that space. Note that we don't have any duct work that opens into the basement at this time.

Call was placed online 5/19/2019 with AHS. Comfort A/C did not get here until 5/23/2019. Called several time to find out what the delay was. Comfort very vague about when they could get to my house. Started calling AHS customer support to get the status for my service call. First of all, I was talking to someone whom could not speak English very well, I asked to speak to someone that could speak English, he refused. I asked to speak to his supervisor and again, he refused. Called Comfort A/C and they gave me another number to call for authorization to repair the A/C. I had already given Comfort A/C my permission to pay for the Freon.

I have been on hold over 15 mins now and I was not even ask to hold. I am requesting a refund for a charge prior to service request date which was a week away. Fee has been taken out my account but no service has been provided.

We had renewed our AHS warranty to cover an older AC unit. Well, it had issues so we called AHS. We have a warranty, or so we thought. AHS wanted to refer us to a contractor in Phoenix while our property is in Tucson. We told them we could get a contractor and they said that would be fine. The work could be performed and they would reimburse us up to $806.00. Now that the work is complete and paid for by us AHS has sent numerous emails wanting more items. We provided those items and finally on the last email they stated this is denied.

I’m totally disgusted with this company! No one speaks clear English. Can’t get a straight answer.. Can’t get a repair done. Nothing but being put on hold and the run around!!! Requested service over a week ago to have my central air repaired (temp is over 100 outside). Sent a company 2 days later not authorized to get the repair part, wait 2 more days for a second company to diagnose the same part. No follow up, didn’t have the part. Holiday weekend.. No contact. STILL NO ** repair!! Ha! In the mail today a request to renew my contract for close to $1000. Hahahaha got to be kidding me!

We have been a customer of American Home Shield for several years. Takes FOREVER to get service. Put in a request in March and our geothermal is still not fixed. Every time we call it is like starting all over again. They say they will call back but never do. It’s 90 degrees and we still have got them to do anything!! Buyer beware!

My freestanding ice maker was running but then it wouldn't produce ice. I filed a claim over the phone to AHS and it was a seamless process. Their reps were very helpful and they had a contractor out in 24 hours. The tech who was sent was very good and he replaced a part. Since then, my ice maker has been working fine. AHS was very easy to deal with. They provided fast and courteous service.

If there was such a thing as negative stars I would put that on. They do NOT honor their contract. Next stop, small claims court. Calling them is a waste of time, waiting over 45 minutes is the norm. Very poor communication, if at all. Their service company is just as bad. And this is the most 'highly rated' warranty company?? What a joke! Going on 3 weeks to fix our AC!!

American Home Shield is fairly easy to use. Contractors are usually good, though sometimes I don’t get good ones. This last experience, the electrician was amazing. But sometimes AHS gives me the bottom-of-the-barrel contractors to come out, so the work doesn’t always end well. AHS needs to have more options available for contractors. It would be nice if they could give us a list of contractors, then we’d be able to choose from that instead of them just assigning someone to us.

Our garbage disposal went dead. We called American Home Shield and somebody contacted us. The contractor came and noticed the disposal he put in was malfunctioned so he had to come another day and bring another disposal, which was nice that he was able to do that. He was very pleasant and concerned about doing a good job for us. It has been a good experience and the garbage disposal has been working fine since.

The customer service is great. Any interaction that we've had with American Home Shield or the people they've sent out has always been good. The contractors have been timely, professional and clean. For the most part, I don't have any issues with American Home Shield. The only thing is that sometimes, when they go to replace something, we feel that it’s not of the same quality of what was broken. We had a washing machine go out and we didn’t feel the replacement was of the same quality as the Whirlpool that was there. But policies are policies.

My most recent claim with American Home Shield was great as far as putting in the claims to getting the contractor to go out and resolve the same day. Since then the performance has been good.

It was a little bit warmer but our air conditioner was struggling to keep up with what we had it set on. We didn’t really have it set low and we didn’t want it to run out or freeze up. So, we filed a claim online to American Home Shield. You just hop on there real quick, log in to your account, send a request and they contact you within 24 hours. It has been efficient. Once they got in touch with me, everything rolled quickly. The guy showed up right when he said he was going to and took care of business. The air conditioner seems to be running a little bit more smoothly and he gave me some advice on how to make sure that it didn’t happen again. The contractor was great. We have a fairly old unit and I've had them come multiple times. Every time we have to deal with them, they always send someone who’s very knowledgeable about what we got going on. So, I trust them. Everything is working fine now and hopefully, it stays that way.

There was no cold air in the upstairs so I submitted a claim to AHS over the phone and I was able to select a contractor directly. I've used Manley Heating before and they came out and fixed everything. The work they did was good.

We've been with American Home Shield for about three months and my experience has been good so far. The first time we filed a claim was for the water heater not working. I filed the claim online and it was pretty simple. Pioneer Plumbing came the next day and they got everything done. Everything met our satisfaction.

My pool heater needed replacing so I went online and submitted a claim to American Home Shield. It took a matter of days and they had someone scheduled out. Allen's Pool Service came and it went well.

I was having issues with a flush and the drainage. After putting in a claim with American Home Shield online, which was easy, Discount Contractors came on time and everything went well. Things have been operating smoothly and quickly. My family and I can start using those things again.

When I first got American Home Shield, the guy came out and I got frustrated because I was charged $600. I was paying AHS for the whole year and I was in a contract with them but I didn't know that. Also, a guy tried to put in an AC unit in a year prior to that so, I probably had to spend out of pocket about $2000 and my AC still was still not working. When you pay into something like a warranty, you would expect to get what you pay for. When you don't get what you pay for, like I did in that case, it makes me a little bit livid about why I’m using them but I went back to American Home Shield. I didn't think they would but they let me come back on a new contract, so it was good.

When we realized with had a problem with our plumbing, we called American Home Shield and they scheduled someone for the next day. The guy did a really good job. The body of the garbage disposal was leaking and he winded up replacing it. He had one on the truck and one ready to go just in case. The problem was fixed. The last time I filed a claim the rep was a little bit difficult to understand. She had a heavy accent so it was difficult for me to understand. But other than that, everything is super. They called me back immediately and we scheduled a time, so it was all good.

Prior to AHS, we had another warranty company and they were horrible. They wouldn’t help us with anything we needed help with. We had a stove problem on one of our other houses that we don't have AHS on and the tech from that warranty company looked at it and said that they're not helping us. The problem was a fuse so, my husband who is a contractor got some of his guys out and that got it fixed. We changed to AHS then and we've had good luck ever since.

My air conditioner wasn't putting out any cold air. Submitting a claim to American Home Shield online was very quick and simple. York Mechanical Services came over and their techs were very professional. Since the repair, my AC has been working top-notch.

Everyone should have American Home Shield. I've been with them for about five years and the experience has been outstanding. When we have a claim, my wife usually picks up the phone and calls American Home Shield then she answers the question that the recording or a live person asks. Then in 48 hours, someone would contact us. That did happen for our most recent claim for the refrigerator and it was good. I was super satisfied with this experience. There was water leaking somewhere in the middle of the refrigerator and the technician investigated, figured it out and he fixed it. Normally, he has to call in a part so we would have to wait a week before it comes. But a part wasn't needed this time. This guy that American Home Shield normally gets is really good. I like him. He has serviced the dishwasher, as well as the refrigerator twice. In fact, I would recommend him to anybody, any time, any place.

I needed to have locks rekeyed. I put in the service request for that with American Home Shield. They scheduled it with me. But I put the wrong date in my calendar. So when the tech called me and said that he was coming 30 minutes early, I told him that it was a week and 30 minutes early. But he was actually right on his end. He waited at my house for a good 40 minutes before someone could get there. But he was very professional and kind the entire time he handled all the locks. He did a phenomenal job. His service was awesome for the fact that I almost stood him up and he had to wait at my house. I felt really bad, but he was there. He was perfect.