American Home Shield Reviews

As the cold season was ending, the heater started being really noisy. And we kind of put off putting a claim a little bit because we thought it must just be nothing. And then we had a warm spell and back to a cold spell, and then when we hadn't had it on, we knew we need to have it looked at even though we won’t be using it for a few months. We put in the claim Friday night and they called us Saturday morning to schedule a day. The company that’s coming out to repair called and scheduled our appointment.

I filed a claim online with American Home Shield for my dryer that stopped working. The process was easy. The contractor was a little backed up. It was about four days before he came out. But he knew exactly what he was doing. He checked the certain parts and knew exactly what the issue was, and fixed it quickly.

My refrigerator was dripping and it was freezing in the drawers of the refrigerator. The ice maker wasn't working properly either. I submitted a claim over the phone to American Home Shield and their rep helped me. She provided very good customer service, got me a contractor's number and said that someone would be calling me. Thereafter, National Platinum Service's tech came. He said that the drain was stopped up. He fixed that and put a new ice maker in. Things have been running great ever since. Thus far, I've had several claims over the past five or six years and I've always had a good experience with AHS.

The dryer unit at the parsonage was out. It would turn on, but it wouldn’t stay on. I submitted a claim with American Home Shield online, and within 24 hours, they had contacted me with who would be coming to the house and working on it. And they came the next day and repaired it with no problems. It was easy. The contractors were great. They were super professional, and diagnosed the problem quickly and resolved it, and were able to fix it right there on the spot. The machine’s working wonderfully now.

American Home Shield sent out Chicago Weather Heating & Cooling for my AC claim because critters chewed on my wires. The claims process was easy. The technician who came found the problem and corrected it right away. Everything was good.

We have a heater problem. I filed a claim online with American Home Shield and their site was okay. The contractor came out on schedule. He was very efficient and explained to me everything. The heater is working fine since then.

I've had pretty good success with American Home Shield. For the most part, they've been very responsive and timely. With any issues I had, they were very good about contacting the contractors and making sure that I get the service that I deserve or requested. I had one incident with one vendor where I wasn't happy with what they did and in terms of their follow-up. When I called American Home Shield, they were on it and they got me somebody else. Another technician came from the same contractor and he was excellent.

I have several contracts with American Home Shield. Recently, they sent Bear Plumbing & Rooter for a plumbing issue but they couldn’t fix it. They found out it was a water softener that was the issue and American Home Shield does not cover a water softener. The contractors seem to be okay but the only thing is when I do call and ask for service, it seems the people are from out of the country when they talk.

I usually go online when submitting a claim with American Home Shield and their website works fine. I’ve used it before on my air conditioning unit one time. This time, it said that I owed a balance of 1 cent so I couldn’t do it online. I had to call the number. Something went out in my dryer, and the first time the technician came, it worked for one day. He came right back and fixed it, so everything was fine.

The soap dispenser on my brand new washer could not close properly and it leaked some water. I called American Home Shield and the guy they sent found some plastic container inside the dispensers. Together with the washing machine, I also filed my AC claim and I'm dealing with AHS right now. The condenser unit outside cost me about $1,500 and they want to replace it with a $680 one. When I called, they said it doesn't have to be the same brand like I have right now, but the price wasn't reasonable for me. I need to file with the company that replaced the unit yesterday, pass it to AHS and they'll send me the check.

AHS has been great. They sent out ASAP Plumbing for my toilet that was clogged. Normally, I could unclog it and I could not. And I noticed that when I couldn’t unclog it, the water started leaking from the base of the toilet. So, I let it leak out, cleaned it up, and then we decided to stop using it until somebody could come out. ASAP was able to come out quickly. And they snaked it, they found the clog, they checked in the front of the home as well that the drain was in fact cleared, and then they reset the toilet and resealed it. So, I haven’t had any trouble since.

American Home Shield sent A Plus Appliance for our washing machine. It was leaking out from the bottom. It was a Maytag Epic Z. There was a refrigerator that has an ongoing problem and they can't seem to fix it. So, they chiseled ice out of it the last time they were here, and they said they'd bring a part. They came and fixed the part. Two weeks later, it's leaking again. So, they're supposed to replace it because they can't fix it. So, the guy comes in. He looks at both of the things. He said, "I'll write a report on both of them."

The AC wasn’t working and submitting a claim to American Home Shield was very simple. I normally do it online. The contractor, United Air, was there in a day and their work was perfectly fine. Somebody from their ship comes out once a year to get my AC working. It’s a beat-up old air conditioning system. They replace a little part here or there.

I put in a request with American Home Shield and the guy made it out the next day. I had to get the part on the front of the stove replaced and he took care of it right away, but he didn't have the part and had to order it, so he came back four days later and put it in. He was great.

American Home Shield would not honor a commitment listed on the front page of their own website! When my home AC coil developed a leak, they agreed to replace it... provided I purchase several pounds of old R22 refrigerant at nearly $100/lb! When I asked about retrofitting to use a newer refrigerant (at a much cheaper cost) they flat out refused. When I asked to speak to a manager, again, they simply refused. Even after pointing out that the front page of their own website recommended customers ask about retrofitting in just such a situation, they flat out refused to do anything.

We used our AHS home warranty a few times prior to our most recent experience regarding a plumbing issue. We felt neutrally about these visits prior (long hold times to schedule service and little annoyances like the plumber putting the faucet knobs on backwards, the contractors were able to fix the issues in one or two visits) but it was their inability to service our plumbing emergency and their back and forth communication which ultimately resulted in us cancelling their services.

After having good experience with American Shield in the past I have noticed a definite decrease in customer service. After numerous attempts to contact someone, anyone, in customer service and being directed to the website, I was finally connected with a rep. Language barrier prevented me from communicating, but I was finally made my self understood. I was calling about a service call that the company providing the service also had left without completing the repair. I was told that I would have to call the company to determine when the repair would be completed. I told the rep that the company never answers their phone, either. They were unhelpful, refusing to call the company for me. Thanks AHS.

Put in a $75 service request for an electrical problem. I should have known this was a scam by the fact that they take your money before they even have someone set up to do the work. They said they will hire someone in our area and that electrician will contact us within a couple days. We waited a week, no one contacted us, no one was assigned, so we decided to cancel the service and get our $75 refund. We filed for the refund on 3/18/19 and were told it takes 14-21 business days to receive it. I don't care how big the company is, for a waiting period that long to complete putting money back where you took it from is ridiculous (this was the second sign of the scam).

Tried to buy insurance plan online. Didn't get any email confirmation. Called them after few days to see whether it went through or not. Waited 12 minutes (!!!) on the line just to get a representative. Upon checking he said that it takes a month to activate the account and even then another 10 days to process. I said what if I have a problem now. His genius answer was- "We don't insure broken appliances...." Make a long story short- horrible service, as I experienced while I was renting a unit and my landlord had their insurance. You wait for hours every time when you need to order a repair. Then the repair people cancel on you without talking to you. If you can avoid or find a better company- pls do.

We had them for about a year. They did not send out competent repair people at all. Issues were never fixed properly. The biggest problem however was when we moved and tried to cancel! They will not let you cancel! We spent over two days trying to talk to someone. We were either left on hold or hung up on. As I write this I am once again sitting on hold trying to talk to someone as my previous call was disconnected. They kept asking me if I was sure I wanted to cancel...YES!!! I don't live at that address anymore!!! WOW. DO NOT EVER USE THIS COMPANY. We had automatic bill pay set up and instead of cancelling as they were suppose to they billed us! We turned off the automatic payment but trying to get this straightened out and our policy canceled has proven impossible.

I wish that I had read more reviews before buying this home service. I was trying to get my washer repaired and was told that I could either get cash in lieu or wait for part. I opted to wait for part. 6 weeks l was still waiting for part. I was then told that I could still get cash in lieu if I purchased a washer and provided proof of purchase. So I did. But when I called the company, I was told that part had been received weeks ago. No one ever called me.

I had a shower head that dripped. So I called AHS to send out a plumber. The plumber came out and turned off the water and removed shower handle. The handle turns the water on/off - hot/cold. Plumber said he would update AHS that he needed parts and he would be back when he got the ok. Two days later I noticed water dripping from ceiling below the shower. Moving forward still no shower and ceiling is not fixed. Calls to plumbing service, Sundance Services, has not yield any results and the same with calls to AHS. So I’ve been left to fend for myself. Have a plumber coming in to fix shower and I will do the ceiling. Thanks AHS for providing this space. Maybe you will see this review and Fix the issue.

I had service for two years over which time I spent about $1200. Needed them to do a Washer repair. $125 dollar service fee for $20 dollars worth of parts that I ended up installing myself because they couldn't get out to me for a week after the parts arrived. Second time I needed them was for a water softener that I was told when I signed up would be covered but apparently now it isn't. If you're the least bit handy don't waste your money with these people. Look up your problem on Youtube and order your parts on line.

We have had American Home Shield for the past 5 years and have only used them twice. So I have paid in over $4,000 and got a motor for my AC replaced and a new latch for our dishwasher. This morning I had a leak in our water heater and had to make the call. I paid the $75 service fee and had an individual come out this afternoon to take a look. The water heater needed to be replaced because the tank ruptured. Now comes the fun part.

I recently had a dishwasher that seemed to be backing up, and the dial was very hard to utilize. It became hard to turn it on and get it started. There was a build-up inside of some material, so it didn’t seem to be washing properly. It was the first claim that I submitted with American Home Shield in well over a year, and it was quite simple. The representative from the plumbing company, Gleason, arrived on time, did his job and I was very pleased with that.

My AC wasn't working. Submitting a claim for its repair online to American Home Shield was super easy. A few days later, Strickland’s Heating and Air contacted me. Over the last five years, they’ve been the very best contractor for my heating and cooling. Their tech was awesome. He rebuilt the motor and it needed a new switch. Everything has been good since then.

We noticed a smoke coming out of our chimney and MPM Mechanical came out and took care of it. They're excellent to deal with. Any time we've ever called for anything, whether it's been for the air conditioning or for the boiler, American Home Shield has been excellent. Those have been our two biggest problems in the home in both times. The first time they sent out MPM, we got lucky and we've been requesting them ever since. Both companies have been real aces.

So far, the contractors that I have come in contact with have been good as far as the work that they’ve done. Filing a claim is also fairly easy online. You put in what the issue is, pay your upfront cost, and within 24 hours, the place would contact you about setting up a scheduled time to come and fix it. The only thing is if the homeowner pays their upfront cost and the contractor doesn’t contact them, there could be a better way to get your money back because you pay for a service that they didn’t do.

American Home Shield's coverage has been fine. Things are taken care of within a week or two weeks. However, I had an issue one time with the people they sent out. We had problems with our washing machine, and it took the contact person two months to finally replace it. Recently SOS Services came out and my husband took care of it, and he was satisfied with the service.

Advance Appliance Service came for a yearly annual check to check my AC. While they were there, they noticed that some additional work was needed. They were able to call AHS and get that approved. I was able to be taken care of at that same time. The service from Advance and from American Home Shield was seamless. Everything went smoothly. They called me right before they got there and were right on time. They left everything in great condition so I had no complaints.

The air conditioner unit was not functioning and I filed a claim to American Home Shield online. It was pretty easy to navigate through and they got Cote's Mechanical out within 24 hours. The contractor did a fine job. They quickly assessed the problem and they had to order a part. Unfortunately, it was over the weekend and then there was a holiday following the weekend, so they can’t do anything until Tuesday. Finally, it was Thursday of the week when the part came in. So, it took almost a week to get it repaired and back up and running, but it was just the timing. Also, they reached out to me and they were quick to respond when I had a question. I was informed every step of the way.

I prefer to submit my claims online with AHS as it’s hard to get a person on the phone and you have to wait forever. I’ve waited up to 45 minutes to an hour or so and it was bad. But submitting a request online has been the best. As for the contractors that the send out, Sears was the worst while everybody else has been pretty good.

We bought our home back at the end of November but didn't physically live in it until just recently. We had an issue with the gas water heater and made a claim for it with AHS. It turned out, the gas was maybe turned off as well as the pilot light so we didn’t know that it wasn’t functioning. I made my service request with AHS online. The site seems to be okay. I am pretty computer-literate so it’s not difficult learning where to look for things, how to point to them and access them.

We had an issue with the water heater. I called AHS and they assigned a plumber to it. He called the next day and made an appointment. Then he was over in 24 hours, which was good because we didn’t have any hot water. He came in and he fixed the water heater. He replaced the elements in the thermostat, inspected it really well, got it all working, and left. Before, we had a problem with the electrical panel and our claim with AHS also went really well. So, I've had an outstanding experience with AHS. I’ve been with them for a long time but I hadn’t used them in a long time. And it was really nice to know that when those two big items popped up, I had coverage. I also recommended AHS to my son who has a home now in Orlando and he just got a contract with them.

We've been with AHS 17 of the 18 years we've owned the home. This is the first home we've owned and we were prior military, so we've never had to deal with other companies. The first time we ever had to deal with American Home Shield sealed the deal for us and we've been with them 17 of the 18 years we've owned the home. Our water heater was leaking, and I went on the website of AHS and put in a work order request. Navigating through the website was very easy and I always have a very good experience with them. The rep said we would be contacted within the next 24-48 business hours and the contractor called me that morning about 20 minutes before he got here. It was very timely and he knew exactly what the issue was. They had to replace the water heater and it has been perfect. AHS has always been excellent and it was a great experience.

AHS did a good job and I’m happy with them. I submitted my service request online and it was simple. But it would be nice if you could put in notes so you could describe the problem a little bit. I had another claim for a leaky toilet, but there were two issues with the same toilet. But you could only click one. So, then the company that came out said, “Oh, I don’t know if I can fix that other thing because it was not on my work order.” Nonetheless, the contractor was great. He fixed the problem and was fast and seemed very knowledgeable.

I filed a claim online to American Home Shield for my refrigerator and after I submitted the claim, I received a call. Within a few days, the service was scheduled. The contractors were very professional. They diagnosed the problem, then gave me a solution and took it back to AHS. I’ve been with AHS since November of last year and people should use the company because it’s efficient. I had a good experience with them.

My AC unit wouldn’t turn on and I submitted a claim online to American Home Shield. The website was very user-friendly. The technician from Energy Smart Engineering came out and replaced a part. The AC has been working great.

Bencraft Mechanical came out pretty quick when I made a claim for the air conditioner. I filed it on a Monday and they were out on Tuesday. They explained everything that they were doing, what it would take and what had to be done. They had to come back ‘cause they had to order a part, so they did the initial diagnostics and identified the part that needed to be replaced. My only problem was with American Home Shield and the delay in ordering the part, which has traditionally always been their problem. Still, now the AC is working as it should.

My water heater was running all the time, and the house was getting very warm, so I think my hot water pipe broke. I submitted a claim with AHS and they have always been very good. Van Allen came after about two days and they did a good job. They fixed it. But they still have other people cleaning out under the house because there was water under the surface. But overall, AHS has always been reliable, and they’re always prompt to answer my claims.

Every time the switch on for my swamp cooler, the lights would flicker and the air conditioner would sound like it was gonna fly off my roof. Those times, I had to turn it off for a little while and try again. When I do that, it would work. Still, I wanted somebody to take a look at it so I filed a claim online to American Home Shield. The people whom they sent over said that I might need an electrician. So, I called a representative to ask whether if their HVAC people came out and they determined that I need an electrician, would I pay the $75 fee all over again for an electrician to go out. AHS's reps said no and that they would just transfer the claim to an electrician.

When my AC quit completely, I called American Home Shield to put in a claim and I had good results on the process. Everybody was courteous and understood that I needed it done right away because the temperature was going over 100. But they sent the wrong unit to be installed so they had to send it back. But outside of that little bit of a delay, everything was perfect. Also, every time there was a delay, the contractor called me immediately and told me what the problem was and how long it would be. They were also very nice and courteous.

The fan wasn't blowing when I set the air conditioning unit on. It wasn't spinning to cool the house. Submitting the claim for it was very easy. I didn't have a problem navigating through the website and they sent a text immediately, probably about five minutes after I filed the claim. The first technician came out to inspect it. He was very nice and friendly. He told me what he was doing and what was the problem. They had to order a part and came back out like two days later. They fixed the issue and explained again what was going on. They finished the job in a timely manner and had good customer service. And they didn't disrupt my daily functions 'cause they were mostly outside. I was very satisfied.

It seems like there’s a lot of communication issues between the contractor and American Home Shield on what’s covered and what’s not covered. We had a faucet that needed repairing but they couldn’t get the part because they’re not manufactured anymore. Someone is also saying it’s not covered even though you can look up the contract and it says faucets are covered. American Home Shield is not giving me straight answers on why it’s not covered and no one can seem to get to the bottom of it. We put in the work order a week ago so our faucet has been down since then and there's still no solution. It just doesn’t seem like there’s a real urgency to fix our faucet. The plumber was fine though. We’ve had Whitney Plumbing come out before and they’ve been great.

My AC stopped working and I called American Home Shield Sunday morning. AHS' claims process was very easy. I made a call and they got back with me. But the biggest issue that I had was the timing being that it was in the high 90s here. Being that it's the summertime, it was extremely hot. The contractor, Residential Services, wasn't able to come out until Thursday. When the technician came, he was really good. The capacitor had to be changed and the guy had the part in the truck. He put a new one in there and was able to fix the AC within 20 to 30 minutes. Other than the timing issue, my experience was good.

American Home Shield's contractor worked on our AC and he was a very nice man. But my husband mentioned to him that we didn't know if the thermostat was working correctly and he didn't do anything about that. Now, the air is working. It's nice and cold. But the thermostat doesn't stay where we set it. It goes back to a high number then the air doesn't go on. If it says the temperature is set on 85, we keep bringing it down. My husband and I do that over and over but the temperature goes back to 85.

I had a plumbing issue and at first, I thought it was my dishwasher because it’s 15 years old. It was on Memorial Day and my sink was stopped up. Then, I noticed that there was water standing in the bottom of the dishwasher. When I started trying to plunge the sink and drain the dishwasher, it had water flowing out the bottom of it and it went all over my kitchen. So, I called it in as a dishwasher issue. American Home Shield sent somebody out and the contractor said that it was the sink. It had a clog and if the sink doesn't drain, the dishwasher won't drain.

The experience was good with the air conditioning guy. The AC wasn't cooling and when I did the claim online, I got an email for the contractor right away. They called me the same day and they were able to come out a day or two later 'cause I wasn't gonna be home, but they could have come out the next day. They were quick and really good. We needed a new coil put in so they changed the coil. American Home Shield did a good job. I was calling in another claim 'cause now the other one went out.

I had three toilets in my house that I could hear running water, and my water bill went up and doubled in the last couple of months so I knew there was an issue. So, I called American Home Shield to check my toilets and fix what needed to be fixed. The first one that I talked to did not get the order right when it was submitted to the company that they contacted. I had to call them back and get that corrected because the company was initially only gonna come out for one toilet. They did that, and then everything was fine. The company that came out was very professional, neat and clean.

My oven broke. Submitting an online claim for it to American Home Shield was fairly easy. A lady rep called me within 24 hours from when I put the claim in. The contractors arrived two days later and I loved them. They were very friendly, efficient and punctual.

I thought I was having a problem with the diverter inside the shower and the claim was handled excellently. I guess the people that I bought the house from had the diverter set for low hot water so I couldn’t get really hot water out of it for my kids. So when the contractor from Hers and His Plumbing came down and looked at it, he had to change the handle. He adjusted it and it now gives me the pure hot water that I wanted. It was excellent service.

I submitted a claim through the online service request when I was having electrical issues with my pool pump. American Home Shield’s website was really easy to navigate. On the website, they give you a notice that you should expect a phone call to schedule within 24 hours. I submitted the service request in the evening and by 8:00 the next morning, the contractor was calling me to schedule. I’m usually having to hunt down who American Home Shield assigned my pool to for three or four days because they don’t call me. This was the first time I had a contractor on the pool who called me promptly to schedule. The tech called on Friday and I told him that it was a holiday weekend and we could just schedule it on Tuesday. But he asked if I would have a problem if he made it on Monday. I told him it was a holiday but he said his wife was out of town so he was going to work. That was good for me because I wouldn't have to take time off work.

Everything went fine with our AC claim with American Home Shield. We weren’t getting any cool air and it took Dawson Services like four days to come out. They were friendly and were able to fix the issue in one visit.

I’ve been with American Home Shield ever since I bought my house back in 2003 and for the most part, I’m satisfied with them but my biggest complaint about them is the customer service. The last time I called, I got somebody that was from here but these other people, I don’t know where they’re from, and you can hardly understand them. It’s terrible that when you call, you have to keep saying, “Excuse me. What did you say? What did you say?” If you ask to speak to a manager, you can never talk to a manager.

The air conditioning had stopped on Memorial Day and I checked to see if things got popped outside, and it wasn’t there. We called American Home Shield on Monday and originally got somebody from Memphis, Tennessee, who said they’d be back the middle of next week. It seemed strange to me that it was Memphis, Tennessee calling Cookeville, which is over 300 miles away. So, I called AHS back, they got me the name of somebody outta Monterey and they did a fantastic job. We had the air conditioning system put in about four years ago, and this was the first time we've had any problem. But the tech came in, checked the pump and a lot of other things, cleaned everything out and it has worked perfect since. Every time, we’ve had somebody that has done a real good job. They’ve always been here promptly and done their work correctly.

I submitted a claim for the dishwasher over the phone and the AHS rep was very nice and helpful. We called late in the afternoon and the contractor was able to come out the next day. He's very polite. He showed us what was going on with the dishwasher and he got it fixed. And since the service, the unit is just like new and everything is working great.

The last claim I filed with American Home Shield was for my refrigerator and my dishwasher, and S & I Appliances did a wonderful job. The person who came was Sheldon and I was very impressed with his job. He was very clean, professional, very knowledgeable and helpful. And I was surprised because I thought I would have to wait. But he was right on time and I love the fact that they had a map showing me where he was coming from and when he was gonna be at my door. That makes you feel safe because you know it’s them knocking at the door. I didn’t have a single problem. Both units are perfect now. I've dealt with people for stuff like this before and this a first. I am very pleased with everything. Thank you.

My washer break down 6 weeks ago. AHS has sent four technicians to our house and each one has said that the unit needs to be replaced. AHS has not done anything on this while we have no washer to do laundry. I have sent a number of emails and placed a number of calls with AHS Customer Service, to find out that Customer Service is a third-party company in a foreign country with no access to my emails and my claim documentation. I have repeatedly asked to speak to a manager or a Claims Manager and usually no one is available and no one has contacted me from AHS. Each time I call I'm on hold for close to an hour and the AHS representatives do not have access to all of documentation regarding my case. I have extended coverage for my house and this is in violation of AHS's agreement. I'm very frustrated with AHS and this is looking like a scam that may have to take legal action for. Masoud **

This company is fine if you have small problems like your ice maker or garbage disposal. But try them out with something major. I challenge you right now to call and ask for a Manager. You will be put on hold and no one will ever answer. This happens repeatedly. I have gotten No resolution. My heater went out. And to get it replaced I have to pay $1,000 to get modifications done. I checked with the vendor they sent and the vendor told me that because of the system they chose I would have to pay $1,000. If they bought something comparable then I wouldn’t have to pay for modifications. If I wanted to cash out I would only get $700.

I have had nothing but run-around, hassle and lack of service and caring from this company. I have been waiting for weeks to get my microwave and a fan replaced. They approved replacing both items and initially sent repair people to my home. But nothing is getting done -- it has now been 2-3 weeks. I have called dozens of times, been on hold forever, talked to numerous people, gotten the runaround, and nothing is getting done. In fact, on my account page, it shows that both the service request for the microwave and the fan have been closed. As far as I am concerned, these cases are totally wide open. I wish I could get someone to do what they are supposed to do. I would not recommend this company to anyone. The worst. As soon as these repairs are ever finished, I am canceling my warranty.

I contacted the company on April 9, 2019 about a broken HVAC. On the 12th, they sent a provider. The diagnosis was simple - either replace the coils or Air Handler. They went back and forth with the provider about how they would replace the Air Handler with a cheaper, less inefficient one that DID NOT match the one needing replacement. This took 3 weeks of continuous calls. He insisted that the replacement must match the efficiency level of the existing unit or to replace the coils. Even though they knew that the coils would take 3 weeks to arrive, they chose to replace the coils rather than install an Air Handler that the provider had in stock.

I have been dealing with American Home shield for over a month now in a simple task of getting my water heater replaced. I have literally been going around in circles and contractor relations has to be the ** department ever. Only can be contacted through email. They don't have a number they can call. They take over a week to respond to an email and then screw you over. I've had their contractor send them an estimate for the costs, the authorization department review and told me what the non covered costs are. Great, but now contractor relations needs to get involved and has not done anything. I haven't had hot water for a month all because they just want to sit around and not do anything. If I could, I would give negative 10 stars for how I have been treated and the way this simple warranty has taken a turn for the worse.

Personally, I think 1 star is too many but 0 wasn't an option. I submitted a claim for AC repair on 26 May 19. 28 May, the contractor came out and diagnosed the problem. 28 May I called and was told that the request had been approved and should be getting a call from my contractor. My contractor told me he never got the approval. On 29 May, I made several calls and was again told that the request had been approved. Again, my contractor said that he never received the approval.

My house is 35 years old. The toilet flange was rusted. The screws that holds the toilet down were also rusted. I had new tile laid down in my bathroom. The toilet had to come up and I saw that the screws were rusted from water over the years and flange. Call American Home Shield, paid my hundred dollars and got rejected because I took the toilet up and everything was rusted. Paying my money all these years for a warranty service that doesn't work. The year before I had the same problem in the house with another toilet. I explain to the serviceman what happen. He got authorization and replaced the flange. When talking to American Home Shield when they turn me down they told me that I didn't read the fine print in detail so this time they just did not want to cover the cost of 661.00. I'm going to another company. Never again with American Home Shield. I had been with them for years so read or ask about the fine print.

Updated on 06/17/2019: On June 3, 2019 I forwarded a complaint to Consumer Affairs on excessive wait times at American Home Shield Warranty Company for service delays which was sent to AHS 6/4/2019 and responded to almost immediately saying they were sorry to hear that I had experience trouble with their system. AHS said that they would like to speak with me concerning this problem.

After submitting a request with this company on a Saturday to have a technician look at my air system which I myself had a technician out that evening... (who could have already fixed the problem but since we paid for warranty upon purchase of home we want to utilize our purchase) American Home Shield contracted a company 3 1/2 hours away to come out Monday. Now it's Monday. I took off work and the company canceled. American Home Shield now contracts out to someone local who can't come out until Tuesday. Again, I can call many other local companies who could come out and fix problem today. Instead, I have to wait for this home warranty company who is clearly clueless and not customer friendly whatsoever! I'm saving you the headache and aggravation... Do research on companies prior to home warranty purchase. American Home Shield is not the one to go with!

Our unit froze because we had our AC temp down too low, so AHS sent a technician and they did the refrigerant to solve the issue. It's really easy to file a claim with AHS on their website. Most of the contractors of AHS were super nice and they did a good job, but they asked to use my bathroom. And I always thought that was kind of a no-no, like you're in someone's house doing work, you shouldn't be using their bathroom.

The air conditioning wasn't blowing cold air anymore and one of my renters said it was probably the capacitor, but he didn't really know. So just in case, because it can be anything, I put the order in to American Home Shield. The service tech called me ahead of time and made sure that somebody was gonna be there. He came, checked it out and it turned out to be the capacitor and got it replaced. It's a little better now but it's still not quite getting up to where it was before. So, I'm wondering if it's also low on Freon but as far as getting it working at least, it's going and it’s better than broken.

I had an issue with my refrigerator as it wasn’t cooling, so I called in at American Home Shield to get it fixed. I submitted the claim online early in the morning, then I got a call midday for my appointment and got it fixed the same day. The contractor was great. I got a call saying he would be in in 30 minutes and he was there before that. Very professional while he was there.

American Home Shield originally scheduled me for another company, but they didn't call back within the 24-hour timeframe. It was a weekend, but I definitely needed my washing machine. The drum part had completely come unhinged inside of my washer. I called back American Home Shield, and they hooked me up with All Brands, and then they called me on Memorial Day to set up the appointment.

I usually go online and log into the website of AHS when I have a claim. For the most part, their website is pretty basic and it’s not too difficult to get through. It's also easy to use. After submitting the claim, they usually send a contractor out within 24 to 48 hours and they are always on time. Recently, I submitted a claim for my heater and they sent out Airtronics who is one of their better AC contractors. I personally investigated them and said that this is the company I want when I have an AC or heating problem. In fact, for my recent claim on my heater, everything was fine after they repaired it. There was an initial wiring issue that was missed, but they came out and fixed that. All in all, AHS has been easy to work with and I haven’t had very many difficulties with anything. I’d also tell others that I use them and I would recommend them.

A lot of people have complained that they can't get anybody from AHS when they call. But I've never had any problem. When I call, I get somebody and I've never been put on hold. I tell the rep what the problem is and they tell me that they'll get somebody out for me. Everything seems to be all set up for me, which is so nice.

A contractor came out for the refrigerator and looked it over. I think the repairs were more than the value of the unit so it was just replaced. American Home Shield had sent out some other people before that, but it was never really fixed. It kept going out. But this guy who came out was great. He knew what he was doing. He seemed a lot more knowledgeable. He got on a call with Samsung and was walking through it. He was courteous and friendly. Everything’s been great. Every interaction I’ve had with American Home Shield has been great too.

We've been on and off with American Home Shield for a few years, but we signed back up six months ago. Our stove wasn't lighting up recently, and I had to call up in this situation 'cause our stove had to be serviced by someone special. The contractor company was knowledgeable and I've been happy with them. They had to order a part and come back out, which took a while, but from the time they first came to the time it was fixed, it was few weeks.

I've been with American Home Shield for one year now and I have no problems submitting claims. The people they've sent out were always good. Recently, the fridge was not holding temperature and they sent Nick's Appliance Repair out for it.

Thus far, having AHS has been a good experience. One time, my air conditioner wasn't blowing cold air and so I submitted a claim over the phone to American Home Shield. I was told that their contractor would normally call within 24 to 48 hours. However, they didn't call. I called the contractor during his business hours and left a message to have him call me back. Still, when he arrived he was very nice. That time, it had rained so he was very careful when he went in the backyard and put little booties over his shoes so as not to bring mud into my house. I have a heart issue so I can't be in temperatures that are too high or too cold. It's really important that my air conditioner or my heater works. Since the repair, my AC has been working.

I made claims with American Home Shield for my air conditioner and water heater. I did it online and it was simple. The contractors sent by American Home Shield were both great. Things were done accordingly, but they made sure that I knew what was going on. And they answered a lot of questions. I'm not a handy type person, so I had a few questions on how the process and things were gonna go. The only thing is after my water heater was already completed and done, sometimes I would get the text notifications after. The contractor already came and left, and then I'm getting a text from American Home Shield telling me that he's on his way. And even after I got my new water heater installed, two days later, I got another text saying that the water guy was on his way. Maybe that needs to be looked into.

I've had great interactions with all the contractors except for one. That was about three years ago. We had two faucets go bad and after the guy came out and diagnosed it, it took him almost three weeks to come back and make the repair. Then last year, one of my air conditioning units went out and we suffered in the heat for about three weeks. That was horrible service. It wasn't American Home Shield's issue. It was the service tech company. But American Home Shield needs to be a little bit more assertive with some of the technicians there. In cases like what I had with the air conditioner or the faucet, they need to stay on top of the technician and make sure they do the repair in a timely manner.

Our basement plumbing was gurgling and bubbling water. The first time, the toilet overflowed. The guy thought it was a clog in the pipe. The other time, it was going to overflow, but it didn't. Then, whenever we run the shower, it would gurgle through. The guy found that there was a grinder in there that wasn't put back together correctly.

American Home Shield had Advanced Service Company fix two of my air conditioning units. One of them needed Freon, and the other one needed a part. I called it in and AHS said that someone was gonna call within 24 hours. I had to call back because the first time I called they did not put down both units. They only put down one. I had to make sure that they had both units on there.

I had an issue with my garage door that was squeaking and I very easily submitted a claim for it to American Home Shield. The tech who came was clever and explained everything to me. He proceeded to work on the issue promptly and found the answer to help me with the squeaking. He helped me with spreading and adding grease to reduce that noise. Since then, the garage door has been great. AHS provided excellent customer service.

We got a new house in November, and we've had to make three claims which American Home Shield all addressed. The most recent one was for my water heater. As soon as I hit the submit form, I got a text from LLC saying that they would be in contact with me to set up a service point within 24 hours which was fine. They called and were polite on the phone. They made their appointment time and let me know when they were on their way. They serviced the call and let me know what they fixed and were very professional, clean and courteous. Now everything's back to normal the way it was running before. Overall, I'm pleased with the workmanship and quality of service.

I do everything over the phone and I like talking to a person. I don’t trust the online. However, my biggest problem is the people with scheduling because when I needed some, I had to wait and wait. When I'd call back, they would say that the technician would not make it on that day. American Home Shield’s taking my money out of my checking account and I’m not getting any service. But when the technicians come out, they’re very polite and professional.

My AC wasn’t cooling so I called in to get a technician to come check it out. Submitting the claim to American Home Shield was fairly simple. I went on the website and I clicked the link to submit a claim and typed it in. It gave me options of when I wanted somebody to come over. I spoke to a sales representative a long time ago, and she gladly told me the benefits of me having. AHS. I have never had an issue when I’m talking with anybody and with what I need to do if I needed something done. The contractor sent by AHS was perfect and he was wonderful. We talked about an hour just over anything about refrigeration such as how my AC works. He was very thorough.

We’ve had American Home Shield for five years or more and they’ve been fairly easy to work with. Recently, we had a plumbing issue where there was a small drip that we saw. We called American Home Shield and explained to them we had a drip that happened, and they sent someone straight out and had it fixed. I've never had any problems with submitting claims but getting a response for heating and air conditioning units or anything, especially if they’re busy during the summertime, has been a little slow. But I was able to use my own people, call someone out and get them out there and was reimbursed. So, that wasn’t an issue either.

I've been with American Home Shield for a long time. I called on the phone to submit a claim and I listened to the recording. I said what I wanted and then, they recorded and said that somebody would be getting back to me. I got an email telling me that the contractors would come out here and they contacted me before coming in. They gave me a time and they were just about right on time when they got here. They looked at everything. We were having problems with our water lines and they repaired them. We were also having trouble with our washing machine. We had to order a new part for the washing machine and it took about a week to get it in. When the guy got it, he called and came out. He put it in within half an hour. The experience with AHS was very good and I had no problems.

Right now I'm not happy. I've dealing with my dryer since March and it's not fixed, and it's messing my days up. The dryer makes so much noise, and I have a two-story house and you can hear the dryer when you turn it on. Sears has been out seven times, and that's seven times out of my schedule that I had to make arrangements for them to come, and they still haven't fixed my dryer. They're wasting my time and American Home Shield's money. So far, they've already paid for a dryer and I could've gotten a new one. Everybody at AHS has been kind. I just want the dryer fixed as I can't go to the next thing until it gets fixed. I need my plumbing because something is wrong with my toilet, but I haven't gotten my dryer fixed yet.

I had a plumbing issue and called American Home Shield to submit the claim. The representative I spoke to was good and the contractor they sent was fine. There was something though. I was a member 10 years ago and when he did the plumbing up top, the second part that was inside the wall was covered and fixed but this time, it wasn't. However, that's okay. I had no issues since the repair. It held up well.

My AC wasn’t blowing out any cool air. I submitted a claim online with AHS and that process was pretty easy. I did it on Monday and Barstow & Sons came out on Friday, so they were here after 5 days. They told me when they were coming, but they worked with my schedule. I wanted it done earlier, but they didn’t have anything earlier. Other than that, their work was good. They told me what was wrong, fixed the problem, and gave me some tips. The AC's been working since the repair and I’m cooling now. I’d also recommend AHS. My experience with them has been good so far.

I had a bad experience when I finally needed American Home Shield other than some ticky-tacky little stuff that they worked on before. This was a significant air conditioning problem. And I went to their vendor and the vendor didn't perform, and so I hold American Home Shield responsible. But then, American Home Shield did not timely approve the work that needed to be done. And so, I canceled it, and I thought it was terrible.

As soon as I filed a claim online, someone from American Home Shield replied back in about 10 or 15 minutes. And then I had a call from the AC company an hour after I filed the claim to set up the day and the time that they would perform the service. The guy from the AC company was very professional, and he explained everything that was happening with the AC. Everything is very good now.

One of the boards going to the fan of our AC was burned up. We called American Home Shield and their rep set up our claim very quickly but it was a holiday. We had no air conditioning all weekend. Then, A-US Air Conditioning of Texas came out and they were very professional. They got it fixed very quickly and the unit has been working very well since the repair.

The refrigerator went on a fritz during Memorial Day weekend, and making a claim for it at American Home Shield was very intuitive, simple, plain and quick. The contractor from Able Heating & AC was outstanding and very professional. Now the fridge works like a champ.

My stovetop is a GE Profile and it has a control lock on it. That wouldn't turn off, so it wouldn't unlock and I couldn't use the oven. I filed a claim to American Home Shield online and Hornet Appliance Services called soon after that and came out. They were friendly and easy to work with. I guessed that the tech had to change the switch out but he said there was a lot more wrong with the stovetop than that. He did a lot of work on it and everything has been performing and operating very well since he repaired it. Now, I can use the stovetop again which is nice. It was a top-notch experience and I've been very pleased with working with American Home Shield. I’ve recommended them to a couple of relatives.

I called a claim in for an air conditioner service with American Home Shield and everything went well with the contractor. They came out the first time, did their assessments, wrote up a ticket to get the air conditioner replaced, got that approved from American Home Shield and then came back and installed a new unit. From the initial visit util the time they came back, it was a week. Luckily, I called the claim in early enough that it wasn’t 90 degrees outside yet and in terms of performance, the air conditioner is now very good.

I had an issue both with a speed oven and my range. The display went out on the speed oven, and then the igniters were no longer working on the range. I was recommended Shapiro because they’re higher-end appliances, and so American Home Shield sent them. The tech came out and he was great. Everything got repaired and fixed, and now everything’s working. I’m glad I found him and I would request him for any future repairs. It took a while to get the repairs done because it took a while to order the parts, but that didn’t bother me.

Unable to clearly communicate due to lack of fluency in the English language of the costumer service person, who had a heavy Chinese accent and kept reading a prepare text in trying to handle my question about requesting the new contract numbers for my two accounts and a copy of those contracts. The lady was polite but useless in handling my request. She wanted me to call back and refuse to transfer my call to a supervisor or another person who I can better understand.

Total rip off. Sent a tech to work on HVAC. After a 3 day wait this guy shows up up, spends less than 30 minutes and declares we need an electrician to fix the problem. Electrician, not AHS shows up and in 5 minutes finds out it was not an electrical problem but the motor in the air handler was burnt out. I could not get in touch with anyone from the AC repair company on a Friday afternoon, despite their website said open until 6PM. So I had another company come and fix the problem. Total cost $100 AHS, $129 Electrician, $570 Air Handler motor repair and cool air. I don't know whether these guys are a complete bunch of idiots or thieves or both. I submitted all the documentation to AHS and Total Air over two weeks ago, crickets...

I have been a customer of the concern for some time. In the past their customer service has been acceptable. Several months ago, I noticed that the water pressure in the home was becoming very low. I checked the pressure outside the house and the pressure was good. I obviously had a plumbing problem, the pressure regulator or a leak could be the problem. I called customer service and was told if no leak visible at a faucet, they would not help me. Finally the pressure inside the home dropped to a thin stream. I called a plumber and he replaced the pressure regulator which did not help.

I have experienced nothing but exceptionally bad customer service with this company. Supposedly, their coverage is fantastic, or at least that is what I was told when I bought my home back in September 2018, but I have yet to experience anything that has been actually covered. In November 2018, the pipes under my kitchen sink corroded and basically crumbled like paper. I called American Home Shield and let them know that I had a leak and that the pipes were corroded. The woman I spoke with was very condescending and told me that leaks are covered in my policy, but corrosion was not. So, because I was an educated person that knew the leak was due to corrosion, they would not send someone out to fix it. It was a fantastic Thanksgiving, let me tell you.

I made a claim when the furnace was not working, and the contractors came to see it. It worked for a few minutes, but it's still broke and we still gotta get it fixed. Nonetheless, I've already recommended American Home Shield to a friend.

It looked like the ants had gotten into the coil of our AC. Submitting a claim with American Home Shield was a very easy process. The contractor was very polite, very professional, and he was on time. I like that AHS finds a vendor immediately. There's no extensive wait.

The AC was making some loud noise, and it wasn't blowing properly. I had to do the online chat first to find out what to do, and then American Home Shield told me to call the number and they did the rest. The guy that came seemed pretty efficient. He checked everything and I had to fill the coolant up, and it wouldn't make noise so I'm guessing he couldn't find exactly what it was. The AC started the same thing again, and I called the people back. We had 100 degree weather for the last two weeks, and it was a Monday when I called and I didn't get service until Saturday. That was grueling. American Home Shield has to search around for somebody that's reputable but able to get out to provide a service sooner. Still, I would recommend them.

American Home Shield contracted Kintex Plumbing for our garbage disposal and faucet claims. Our faucet was leaking and the garbage disposal didn’t work. I did the claims online which was pretty easy to do. I got an email saying within 24 hours, I would get a phone call. The technician who came was good. He replaced the faucet and the garbage disposal unit. Both units are good. I have a garbage disposal that works and it makes my day to day operation better.

Last year, we didn’t have any Freon on the AC unit so we didn’t have air conditioning. American Home Shield sent out a local company, Home Comfort, and they proceeded to fill the unit with Freon without checking for any leaks. This year comes around and we had a horrible winter. What I didn’t understand was heating takes Freon as well. We suffered the entire winter with less than appropriate heat because I didn’t know there was a problem. We just bought this place and thought that’s just what we were gonna have to put up with.

I filed a claim for my pool with American Home Shield. Their contractor called me and their people came right out the next day. Our claim ended up being a large one. American Home Shield approved it with no problems. There was no runaround. I couldn’t be happier with the customer service and everything. I was very thrilled.

AHS has been very good. Though some of the companies that they have used are not the best, they've been very professional. Also, when we've called to say "Hey this isn't working", they've sent out some other contractor. We had a furnace replaced in March but then the contractor who installed the furnace had to come back a couple of times because it wasn't installed properly. That was in March and we're in Chicago so it was cold.

We had a guy out for our air conditioner through AHS. They have a fast response, and my wife was pleased with it. The guy was real polite and helpful. He showed her everything he was doing. He put in some sort of refrigerant and wanted her to know that it was all on the up-and-up. He was very straightforward. She liked him. It was worth the call.

My experience with American Home Shield went fine. They came out to check on my central air unit. There was something wrong with it. One of them wasn’t getting cold and one of them wasn’t leaking. Getting someone scheduled to come out here took a few days and it was quick. The contractor had to come back out because they had to order parts.

I have recommended American Home Shield to people. Submitting claims through them is sometimes alright. If they have a high volume of calls, it's hard. You get through, but you get a long waiting time. Doing it online is easy though. I've had them send out Choice Plumbing and I asked them not to send them last time because one of their employees stole something out of my basement. They sent them anyway. I don't blame the company or American Home Shield for an employee stealing because they don't know they did it. But every time they came after that, we just watched them. We never let the technician alone in the basement again. My son is a mechanic and he has expensive tools down there. Choice Plumbing replaced my hot water heater. American Home Shield paid of it and I just paid the $75 fee. And I got a nice and expensive water heater. It's a gigantic one that's digital for 75 bucks.

It cost us for an air conditioning person to come out and fix our AC then it broke that night. American Home Shield sent somebody out and the technician started a fire on our breaker box. An electrician was sent out to fix that. AHS then sent the air conditioner person again and that person told us we should not fix the AC because in January there is going to be a change over from Freon so fixing the AC would be a total waste. If it breaks again, I would be taxed for changing to a new system because if I repaired it, the AC wouldn’t be up to code. I got a second opinion thinking maybe we really could save this AC. I paid for it. The guy who came agreed that it should not be fixed.

Crystal Clear Pools and Right Plumbing were great. Right Plumbing was very helpful. The pool guy wasn’t able to do the repair because my pool pumps weren’t completely broken yet. But he was very helpful in guiding me through cleanout and then recommending some other things that we can do to keep our system going.

When I spoke to the lady from ConsumerAffairs to give a review I told her that I was very happy with the way American Home Shield was handling the complaints that I had. They did bend over backward to make sure that I was happy. It was the people they used to do the work that I was not happy with. American Home Shield stayed on top of everything until my issues were resolved.

We are in storm central area then I heard what I thought was hale on our furnace plenum and it was too loud. My husband went outside and it was our air-conditioner. We shut it off and my husband tried to fix it and get the wire out of the blade to keep it from sharding out. We filed a claim to AHS then a gentleman came right on time and he couldn’t have been nicer. He fixed it and it works great and we couldn’t be happier.

My thermostat wasn’t working and I didn't even turn the air off because I couldn’t see the numbers. So I called American Home Shield and Total Air Care finally came on Friday. But then the lines were frozen so the technician couldn't check the rest of the unit. Then I called back to American Home Shield on Monday to see if the guy had turned in the report so American Home Shield could make sure they are sending somebody right back out because it was 100 degrees in Louisiana the whole weekend so the lines were all defrosted by Sunday. I called again yesterday and someone said they spoke to Total Care. They were supposed to call me yesterday evening and let me know what time they were coming but they never called.

I set up the claim online to get my air conditioner. The contractor came out the next day and he was quick. The thermostat that the alarm system put in didn't connect one of the wires right and he fixed it in five minutes. He checked out everything and made sure everything was working. Then the same day, the washer and dryer guy came out. It needed a bearing or a tub for the washer that is getting replaced by their guys now. I'm waiting to get the parts of the dryer 'cause it was less expensive and the contractor would call me, set up a time to come out and fix that. Overall, I have recommended American Home Shield.

We have a kitchen light which has a double bar, two fluorescent-style setup. They were 20 years old and ballasts were wearing out. I can handle the ballasts, replacing the bulbs and taking some pieces apart but if it’s something that requires an electrician, especially with electricity, I don’t mess around with that. I submitted a claim online to American Home Shield and it was simple. I made the request on a Saturday and I heard back from them on Wednesday. Then, we set up an appointment for Friday. The contractors were straightforward and they identified themselves. I had a call about 15 minutes beforehand that they were coming and they were inside the window of time that they told me they were gonna be there. They were nice, friendly, professional and took care of business. They told me what to watch out for and they took care of it. It was quick and everything seems to be fine.

My oven wouldn't turn off until the second time I hit the cancel button. There was even one time when I had to press it three times for it to shut off. I submitted a claim for its repair online to American Home Shield. Navigating their website was great. My daughter-in-law who also has coverage with AHS told me to do it there. She said that it would be easy and it really was. I put in my name and then their site asked me what my appliance was. I put that in then the site told me that I would be contacted within 24 hours.

My AC wasn’t blowing cold and Air Squad Heating & Air Conditioning came out twice. But the issue turned out to be the thermostat, which they said the warranty company is not responsible for. So right now, I’m dealing with the company manufacturer of the thermostat in the warranty desk. Hopefully, that resolves the issue. Nonetheless, the technicians were good. I submitted that claim over the phone and the customer service was also good when speaking with American Home Shield's representative. Then the turnaround time for someone to get out is like two days. It is pretty quick.

American Home Shield is great. I'm really happy we switched to them. With our most recent claim, we had to get our air conditioner fixed. The first time I submitted it to get the tune-up, the guy never showed. So, it was really annoying. That was back in March. Then, we didn't know what to do, so we ended up canceling that and we got a service repair. It kinda turned out to be a waste of money, but Baker Service place came. They were fine. And our unit has been great.

The first time I called American Home Shield, they came and realized what the problem was and they replaced the AC model. Then I had another problem with the other unit and the guy stated that it was something with the memory. Today they called me and they're supposed to replace the panel tomorrow morning. The first time I submitted by internet was pretty easy. The second time was different because something happened with the company. Nobody came and I called American Home Shield, and they said they already changed the contractor. But that's not a big thing. I'm very happy so far.

I’ve had American Home Shield before when we were in California. We bought a house and they provided the service there. We replaced the water heater with them and they were good. Here, the experience was good too. The guy they referred got back to me right away. When I talked to AHS reps over the phone, they were very friendly. When I told them about the issue, I did it online and the contractor called me the same day. There was an LED panel that went out that controls the oven. The contractor got the part number and ordered it. He later contacted me that the part was no longer available and sent me a copy of the order. The diagnosis had been completed and turned over back to the warranty company to address the issue. They okayed the replacement according to the document but I haven’t heard from anybody yet.

We had problems with an appliance repair. American Home Shield went ahead and bought me a refrigerator but that was a little frustrating. Most recently, I filed a claim when my air conditioner went out. I did it over the phone and it was pretty much a recording. Then I got an email and a text letting me know if somebody was gonna get ahold of me through the whole process. So that went real good. The contractor did a good job as well. There was somebody out within two days and the issue got fixed before it got hot. I'm really happy about that because I’m in Bakersfield, California, and it’s now 102 degrees out.

I was with American Home Shield and I had a bad experience with them. I went to another home warranty and had a worse experience there so I came back to American Home Shield. When I had an issue with the tub drain, One Source Plumbing came out pretty promptly and everything was handled good. This experience has been a lot better than the last time. American Home Shield must have refined their program because my monthly service fee was starting to just go up. It seemed like it's almost every six months. When I went back to them, it was lower than when I came when I ended with them. The other company was cheaper, but they also didn't cover a lot of the stuff.

I bought the house a month ago, and the entire kitchen and living room electrical went out. I called American Home Shield and the techs came out the next day. It was just loose wires up and down the wall and they fixed it in less than an hour.

My AC wasn't blowing as cold as it should have. Submitting a claim online for it to American Home Shield was easy. Within five days, Service Pro was able to come out and help me. This happened during the peak season for people having problems with air conditioning so I understood that they couldn't get out to my place right away. They called me and let me kept me informed throughout the process. They didn't leave me in the dark with anything. When the technician was coming out, he called me and let me know when he was on the way. He also called me to let me know when he had resolved my issue. I was satisfied with the work that they did and thus far, the AC is working as it's supposed to.

The hot water pressure in the kitchen sink was very low and it wasn’t getting hot. I also had a leak in the water filter dispenser. I filled out something online with American home Shield and they assigned Bear Plumbing who then called me. They couldn't make the appointment on time when I was gonna pick my son from school, so they said they would send a guy out on Saturday to fix it. I was okay with that. Then the two guys came right at the right time that they said. They’re both really nice guys. They fixed my issues and everything worked out okay.

It has been a couple years that we've had American Home Shield and it's usually very easy to file a claim. You just call it in and then someone will call back, pick up the job and come fix whatever has to be fixed. This time, the sink was leaking on the bottom of the sink so we called it in for someone to come repair it. But you pay every month for the warranty and then you still gotta pay $75. It used to be cheaper than that. On the other hand, everything we've gotten has been fixed correctly so we've never had to have the contractors come back out.

Whenever I have an issue, I usually call or try to go online. I pay my $125 maintenance fee and American Home Shield is always getting me someone within 24 to 48 hours and the problem has been resolved. If it's something that needs to be replaced, they replace it. They come fix it if they could. They don't have to charge right away. It can wait 'till the contractor comes out and the job is completed before they charge the 125. That's my only complaint, but that's their policy. The contractors they've sent were all professional, easy, no problems. Recently, the fuse in the AC needed to be replaced and they sent Metro Air Services out. I've used AHS for my primary residence and my rental property and both experiences have been great.

I got an email from American Home Shield suggesting that preventative maintenance on my air conditioning be done and it could be done through them for $75. K&J Mechanical came out and they were great. They obviously knew what they were doing. They cleaned the coil and the system, and they gave us some advice on filters. American Home Shield is very timely, and everyone they've sent has been very good. I just renewed for the third year and I've already recommended them to a friend.

When I first bought my home 18 months ago, I got AHS. Upon having my first issue in the house, something simple in main bathroom, handle came off. They sent someone out a few days later, then told they would need to order part. 10 days later the company returned and attached piece to fix handle. A few months later, same handle broke off sheering the metal it was attached to off. Come to find out that the part they company had ordered wasn't the correct part and they had rigged it using the wrong part, which is what caused the the metal it was attached to sheer off. When I tried to have it repaired correctly I was told by AHS that they never authorized the original repair, and they would not fix it! I then had to pay $800 out of pocket to fix something an AHS tech had broken. The customer service with AHS is always a runaround and you can never speak to a supervisor!

We had a clog in the kitchen sink and I tried to repair it, but the clog seemed to be somewhere down in the basement. The guy sent by American Home Shield came out and he was great. He used some gizmo to clear up the problem. I would definitely use them again.

The air conditioner wasn't working. The fan wasn't running. Everything froze up. I submitted a claim with AHS over the phone and it was very easy. The rep took the information, got me hooked up with a company and everything went very smoothly. The contractor came the next day. They gave me a window and they were on time. The contractor diagnosed the situation. And once he realized what it was, he went up and replaced the compressor and gave me instructions as to what to do. I turned on the system, as he instructed, the next morning, and everything was working fine. I had air conditioning again. It made it more comfortable. AHS is always quick in their responses and have good follow-up.

I don’t use American Home Shield that often but when I do use it, they are responsive and helpful. My garage wasn’t opening and I called them. They gave me a contractor but something happened and I called them back and cancelled that order. They put another order in for another contractor. However, that contractor was gonna take one week to come out to fix my garage. So, I called them back, and I told them, “Hey, I need a different person. I can’t wait a whole week.” They cancelled that order, put another order in, and I gave them a contractor that was local to me. They came in about one day, and they fixed it.

When my fridge was not cold, I put in a request online and it went perfectly. The rep Home Shield sent was very polite too.

We called AHS and they took the information. And then they sent somebody out. It was pretty much pain-free. The contractor, Lee, was knowledgeable and we really appreciate him coming out. The air conditioner is old but it's fine. Lee said he has repaired some that are this old, and most of them are still going. Lee was great, and we recommend them to almost anybody.

We’re selling the house and we had a home inspection. The person doing the inspection noted that there was an issue with some breakers and a GFR switch. I filed a claim with American Home Shield and it was not too bad. But they subcontract their customer service out to different countries and there’s a bit of a communication issue. One gentleman I talked to was very difficult to understand and I had to ask for a supervisor. Then, there was a lady and she was well-spoken, but she was not very customer-friendly. One Call Contractors came out the next day for the electrical issue and they did a good job.

Grace Air & Heat came out recently for our air conditioner, wherein the condenser kept freezing regardless of how high we set it for. I filed the claim over the phone and it was pretty simple. We just bought the home so we had to go through the process, and the folks at American Home Shield helped. After the contractors left the first trip, it continued to freeze up. They resolved it after the second trip.

The AC unit was blowing but not cooling, so we submitted a claim to American Home Shield and the online process was very easy. MJS Mechanical came the same day as I made the notification request. They were professional but the work has not yet been completed. They left for a part and no one has contacted me what's gonna be the next step since they left. Also, they did not give me a time frame. It has been two days and the unit is not working.

I put in a request over the phone for our freezer that was not cooling properly. A guy came out, replaced a part, and my wife was pleased. Our freezer isn't thawing out anymore, so everything's good. However, American Home Shield's website is impossible to get around and figure out. You can't tell what's due or anything else. It's very poor. I also kept getting paper bills saying an amount was past due and I knew it wasn't. It was confusing, so I confirmed by phone and it wasn't past due. Almost every other website, where there's payment involved, there is a way to set up or make a payment. It was like I couldn't get AHS to take my money. Still, even though it was hard to get done, our issue with billing has been straightened out now because they're billing my credit card on a monthly basis.

But when you go a complete year or two with no claim, why would the rate be going up? It’s a little frustrating.

There was a plumbing issue because the hot water heater was leaking. My husband filed a claim to American Home Shield and Sears Plumbing came the very next day. We were very, very pleased. This is our first experience with American Home Shield and they were very prompt. Also, the tech was very respectful and he told my husband everything he needed to know. The water heater was fixed on the same day without any problems.

Our heat pump went out and the first people that American Home Shield called said that they tried to get a hold of me twice but I was here all day and nobody called. They went ahead and charged me for that service call. Then, I had to call AHS back and I got an email right away that they called somebody to come out and fix it. When I didn't hear from whoever they called, I called AHS back and they got me this guy from Oxford who did a good job. He was pleasant, nice and knew what he was doing. He said to call him if I had any trouble and he would come right back. Since then, the performance has been good. However, when I took out the contract, I was under the understanding that if anything went wrong, they would fix it and if they couldn't fix it, I would get a new one. Now, they said that if my heat pump needed Freon, they would pay the first $10 and we would have to pay the rest. I don't like that but I would still recommend them to a friend.

A capacitor blew and when I filed a claim with AHS, they sent out ES Heat & Air. They replaced the capacitor, monitored it, and it started working again. They did a great job and they were there when they said they'd be there. The guy they sent out was great as well. Aside from that, when I first got the warranty, I thought I was having a issue with my water heater. But the tech came out, looked at it, and said that the only thing he could do was flush it. And AHS doesn’t pay for that, so I paid $75 for nothing on that one. Other than that, the reps I talked to from AHS were good although there was a girl who was kinda hard to understand.

I’ve had American Home Shield since around 1997 with an exception of about two years of hiatus when I was transferred out of town. And so far, my experience has been good. But I don’t like that I can’t really get ahold of anybody by phone. When my sump pump went out, I went online to submit a claim. But sometimes, I may have a question and it's not one of my choices online. So I don’t know how to ask it or how long it would take if I leave a message. It’s not just Home Shield though. It seems to be the nature of the beast for the internet.

I was having an electrical issue and had five fans that were not working properly. Some were too slow. I also had one light which not working. I reported it to American Home Shield. They gave me Elite Electric Solutions and I immediately called them. They scheduled me and two electricians came. It was an awesome experience with them. They were friendly and informative. I was asking some questions, they made some adjustments and they also made some recommendations.

My air conditioner went out. The fan failed. Brandon, the technician from United Air Temp, came. He was very professional, courteous and timely. He did a phenomenal job and was very knowledgeable. He even gave a follow-up call the next day to make sure everything was good. So, I greatly appreciated him. If I didn’t have the insurance, I probably will go to them again in the future or any recommendable place. The only thing is though I don’t know what’s it like for insurance companies, I thought the reimbursement for a refrigerant was pretty low. But I’ll still use American Home Shield in the future.

The air conditioner was cutting off, making a loud lousy noise and not working. I submitted a claim for it online at American Home Shield which was easy, and the contractor came out the next day. He was very knowledgeable, speedy and knew what he was doing.

We had a hot water heater leak and we submitted a claim with AHS to have it fixed. I did it online and the process was very simple. Then, A-1 Sewer and Drain came out to do the service. They did a good job.

The igniter in my oven was burned out. I submitted a claim with American Home Shield online and a guy came in and swapped it out. He was good. He recognized the problem and solved it quickly. Since the repair, the oven has worked and I haven’t had any problems. AHS did a good job with my claim.