American Home Shield Reviews

First contractor did not show. Second contractor came out and for 2 weeks I called to get the results and finally had to have AHS call and he said he doesn't service ductless heat pumps. AHS sent out first guy and said he does service ductless heat pumps. He walked in and said they said nothing to him about it being ductless and he doesn't service it. Called AHS and told we could get our own contractor and if approved, we would be reimbursed our out of pocket cost. I asked if there was something in writing about the process and told no. Got a contractor who gave an estimate and told they had to call AHS. They did and AHS was very rude and told our contractor she did not know what she was talking about and so she gave the call to her boss. AHS said he has to tell them the cause of the problem and he went into the technical issues and AHS kept saying he wasn't saying the cause and the conversation went nowhere.

American Home Shield is very good and it's easy to submit a claim. My husband was in the day their contractor came and everything went smoothly then. Our AC is working well now. The only thing that bothers me is when you live in a very hot state and your air condition goes, they would tell you they can't come until the next day. They really should try to make it within a couple of hours where people live in hot states that are ridiculous. They should hire people who could do that. They're asking somebody to wait an entire day or night before they can fix the AC and that's not comfortable. They need to change that.

I've never had problems with AHS. Everything we've had, has always been taken care of. Submitting the claim for the air condition was easy and it's been fine since.

Been a customer of American Home Shield for almost 20 years. Many disputes over their making repairs, but usually they came through with satisfactory results - after the fight! Last week, instead of requesting a repair online, I telephoned the request so that I could make sure the item was covered under my policy (had an exterior leaky faucet). I was not allowed to talk to a "live person", but explained in detail what the problem was. The next thing I know, there was a call from a plumber who said he was in the area and would be by in 30 minutes. I told him what the problem was.

I'd recommend American Home Shield. I called my claim in and went through prompts which went very smoothly. Then they called 30 minutes before the time frame and the repair was done well. It was just like a friend coming over which is very nice. Also, there's follow up or there's some surveys. There are call backs to make sure things are fine. There were no issues and everything was very professional. I've even renewed with American Home Shield for next year.

I called about my dishwasher and American Home Shield came out right away. The guy was a gentleman, very professional and nice to deal with. He had to come back because he had to get a part. He came back within a couple of days and fixed it. It's working fine. Also, the woman I talked to was very helpful and she scheduled this so, it was a very good experience. I would recommend them and I've already told other people. I have a girlfriend who has gone through American Home Shield. She did not know she was able to do that, and she's very pleased.

My water heater was the reason I submitted a claim to American Home Shield. A nice gentleman from AHS processed my claim, and ever since the repair was done, I haven't had any problems with my heater. They gave me a new hot water tank. Overall, I know that AHS has always been good and my experiences with them have been great. They've been prompt, although a long time ago when my air conditioner went out, that took a while, but that's normal. They're great, and if they weren't, I would have searched for someone else.

I didn't have a problem submitting the claim for our air with American Home Shield. The contractor sent was good and knew what he was doing. Overall, the experience was pleasant and there were no issues in getting the work done.

I've only had one claim with American Home Shield. I had a bit of trouble with my air conditioning and they called me immediately, first thing the next morning, and got everything done very quickly and well. It has been fine since the repair. I was asked, "Why did you choose Home Shield?" My answer was because everything is old in this place that I just bought. I can't expect things to last forever but if AHS can hold it together to last a few more months, that'll be fine with me until they have to be replaced. I don't have great expectations but it's still working very well.

My washing machine went out and couldn't be repaired so AHS gave me another one. In the 10 years that I've had their policy, the only problem I've ever had was when my dryer was not working and AHS sent out a repairman from Sears who said he wasn't licensed so he could not touch the machine, but I still paid $85. He gave me some suggestions what I could do, but it's something that I did, not him. However, I wouldn't have known unless he came, so I'm truly satisfied. A year ago, AHS sent out a gas company and they found out that my furnace was emitting bad air so I had to get a new furnace. AHS was Johnny-on-the-spot, somebody came out and put one in right away. I wouldn't have AHS if I wasn't satisfied with their service.

American Home Shield has an easy claims submission. Anytime that my husband had to call over anything, it's never been an issue. Someone always responds. Someone comes the next day, and if that's not possible, then as soon as possible they come. And people that have represented Home Shield, like the plumbers, are always very considerate, very polite. Recently, our hot water tank went out. It was just the flame thing that went out, and it was back up and going within minutes. They don't sit and dally around like some people do. They come in, do their job, and go. I'd highly recommend American Home Shield as they do efficient and outstanding work.

The last time I called AHS during the summer when our air conditioning unit wasn't working, I was on hold for 45 minutes. No one ever came to the phone so I got off the phone and put my claim in on the computer. I got a quick response online but I didn't like the idea of holding for 45 minutes. I prefer using the telephone as opposed to doing it by computer and a lot of times I don't have access to a computer. Everything else was excellent including the performance of the air conditioner since the repair. The service was great.

We usually submit our claims to American Home Shield over the computer. It's easy to do. The guys there are thorough and courteous too. After that, the contractors they send show up, do the work and then leave. They're professionals who fix whatever's broken. We've never had any bad experiences so far. In fact, the most recent claim I had with them has been good.

I used the automated system to submit a claim for my air conditioning - it's easy to use. All the contractors have been really nice and knowledgeable. It's nice to know I can call them and get a contractor who can come out, diagnose and fix the problem. They already know how much it's going to cost and I can trust whoever is coming out. I had a pleasant experience. AHS is reliable and efficient.

I called American Home Shield recently about my pool plumbing and their claims process was extremely easy. Their technician called me back within an hour and got out of here the same day. By the end of the week, it was taken care of. I've also spoken to one AHS representative about my previous policy and that was because the technicians weren't getting my trash compactor fixed. As soon as I got in touch with an AHS representative, I had a specialist that took care of it and it was taken care of and done within two weeks. They got me a new one. Everything was very good. I recommend American Home Shield all the time to anybody I know that has any problem with anything. I have nothing but good experience with them. I was with them for the first year that I moved here and I renewed with them, and now I'm moving again once I get my place built and after the initial warranty is over, I'm definitely calling back.

I called American Home Shield because we were having trouble with the air conditioning unit. I told them I was having problems. I requested service and they immediately told me they would contact someone and that they would get back in touch with me. In just a couple of hours, D&G called me and scheduled an appointment for somebody to come by. He came by the very next day and was very professional. On the day of the appointment they called before they came to the house to let me know that they were on their way. He came in, looked at it, discovered what the problem was and took care of it. He told me that the service visit was good for 30 days and said if I have any additional problems with it within that time, that there would be no additional service fee. My unit has been fine since the repair. It was a very good experience.

I had a problem with some of my pool equipment. I called in a service request with American Home Shield and it was fulfilled by Summit Pool. They came out initially and did an evaluation as to what needed to be done. They determined that a multiport was defective, but they didn't have it on their truck. It would have to be ordered which would take a number of days and they told me approximately how long it would be.

I had a problem with one contractor that AHS have for the AC. I didn’t want him to come back to my house. He was very unprofessional and did not do the job. But other than that I'm satisfied with the service I get. I've had AHS for a number of years and all my claims are handled professionally. I’m continuing my contract with them. If I have a problem they resolve it. They phoned someone to take care of my AC when I needed it.

Submitting a claim to American Home Shield was effortless. From calling to setting up to immediately hearing back from the technician, him coming, checking on my time and coming earlier than I had hope, the time frame was wonderful. He made sure it was okay for me to have him come early because I didn't plan for that, and it's always nice when they come early. As it turns out my AC didn't need anything repaired so that was nice. He checked everything and there was nothing wrong with it. He was very professional, very knowledgeable, very thorough and he did his job well.

The contractor that AHS was great. He was very professional and zeroed in on the problem really quickly, had it fixed and was out there in no time at all. We haven't had any problems since. That most recent claim for the AC was good, and I would recommend American Home Shield.

I've had a problem with the heat pump of our air conditioning. Apparently, one of the fans was either powered up in some way but it was making a high pitched noise that went on and on. AHS contacted a very helpful company for the job. Instead of jumping out here and giving me a hundred dollar bill for nothing, the contractor simply called to figure out what was going on with the heat pump. He worked the problem through. He said he'd keep a ticket open and if that hadn't resolved the problem he'd come, but no more help was needed. He was great, just like the first contractor I've had from AHS before.

Submitting the claim for the air conditioning was easy to do. I put the claim in, got my confirmation number, and received a phone call within a day from the guy setting up the appointment. When the contractor came out, I asked some questions about what was going on and he explained things to me. In a prior visit almost a year ago, the fan had to be replaced and I used American Home Shield for it - they came out, and did the fans. The contractor told me that during that visit a year ago, they probably should’ve taken and done the capacitor at that time also, because the two capacitors were not in sync. One was on its way out, and the other one was gone already, but they should’ve done both of them. But I can understand it, and I was satisfied with the interaction with the contractors that American Home Shield sent out. After the repair, the air conditioning is performing well, and so far, American Home Shield has met my expectations.

The ceiling in our garage fell and all I wanted was to have it checked out to make sure that it was not damaged. I had also submitted a claim for the fan vents in our two bathrooms, and I wanted to pay them rather than just getting the information on the garage door opener. The one that came out last time for the garage door opener didn't like that idea, and he wanted me to pay him $75. They wanted the insurance company to call them or they were going to call the insurance company and talk to them about it. That's the only thing I've had that is negative so I would definitely recommend AHS.

My dishwasher went out so I went online and American Home Shield didn't have my brand of dishwasher so I clicked "other." It went through the automated process and they ended up selecting a service provider that didn't service ASKO which was a pain. I had to call them and do it manually and that made me go jump through hoops to get it done. The contractor was good. Since it was ASKO, they had to order the parts and that took a week but they did good work, got here on time and fixed it right. It's working now.

Normally we don't have any problems with American Home Shield; however, there was a delay in our most recent claim with them. It was about a blocked toilet. We got sidetracked for about three days and I had to give them another ring to make sure that the plumber would be notified. It turned out someone made a mistake and had forgotten to pass a message. It was a communication problem between AHS and the plumber. It might have been the plumber's fault. But that same morning that I rang, the plumber contacted us straight away within ten minutes. He drove down our house within half an hour, sorted it all out, and that was done within an hour. It's been fine since then. On the whole, though, it has been an excellent experience for us with American Home Shield.

The experience I had when I submitted my claim for the ceiling fan was good. The AHS contractor was great. He was professional, courteous, and knew what he was doing. Everything has been working smoothly now.

The furnace was making a loud noise so I submitted a claim online. It was easy except for the fact that it was a repeat issue and there was nowhere to indicate that online so I ended up having to pay twice. It's an ongoing issue because the furnace part is fixed but their contractor said that there was some pipe leaking now because of what was happening with the furnace. And the plumber was gonna have to come out but I have a problem with the plumber. They sent the same plumber a few times and they do a terrible work. So I didn't want them and I can't get through to anybody else.

My bathtub had some issues so I submitted a plumbing claim recently. The plumber came, examined the bathtub and said that it has moved its position and bended a little bit therefore the water is leaking on the floor and going to the bedroom. He called Home Shield and Home Shield said "We do not cover it" and so he left. He was very polite and professional. But after that I was sent a bill for the $100 and I paid it even though no repair took place and he just explained things for 5-10 minutes. I did not like that.

I had an excellent experience with American Home Shield. I finally found a good plumbing company, it was B & B. Everything's working fine now. The contractor they sent was excellent. He was one of the best. He did a good job and did it thoroughly. He went a little above aboard to make sure it was done right so I was very pleased with him. I even kept his card for my customers because I sell real estate.

Submitting a claim to AHS is a piece of cake and very convenient. The contractor and I worked together well and the AC's performance has been outstanding since the repair. The contractor was always on time and did the job well.

The problems that we have experienced with American Home Shield are a little bit prohibiting. One, its extremely hard to get through to somebody. If we want to cancel an appointment because something came up or we wont be physically present at the time that the service man has sent out, there's no way. It takes 45 minutes, sometimes they put you on hold. We've been on hold for a very long time and there's no way to cancel or adjust an appointment once its been cancelled. They're somewhat responsive online to file a complaint but if anything else needs to be addressed about it, you need to speak to a person that's extremely difficult to get through. That's the most significant thing that we've been experiencing.

I filed a claim with AHS for my stove recently and it was easy. Their representatives were very friendly, professional, and they took care of me right away. The contractor was very kind, knowledgeable and knew exactly how to fix the problem. Since the repair, the stove has been in excellent condition. I recommend AHS - my experience with them was easy, fast and convenient.

I would recommend American Home Shield. My overall experience with them was great.

My most recent claim with American Home Shield was for our air conditioner. The contractor was really great and very efficient. He worked around a schedule, told us what the problem was and fixed it. I like AHS and have not had a problem with them. When our air conditioner went out, they made sure they found a contractor that could get to us, right away. I also got my brother-in-law to sign up with them.

We submitted a claim with American Home Shield when our washer quit working. They contacted us back and said when they would be out. The contractor was very professional and courteous. The service person explained everything that was going on, explained what was wrong and fixed it. If there will be any issues afterwards, he said to make sure to call them back and let them know. Otherwise, they felt everything was fixed and correct and it was. I'd recommend them.

Submitting the claim for my water leak was easy and professionally handled. They've reacted in a timely manner and took care of all my problems correctly. I wasn't home when the contractor came but my daughter reported that he was very courteous, professional and took care of the work very well. I was very pleased with it. Since the repair, I've had no further problems so apparently it was great. AHS is competent and proficient.

I didn't have any issues with AHS contractor coming out, ordering the part, coming back out and fixing our refrigerator. The contractor didn't only fix the refrigerator, he went over it with me as well. I did have an issue with the air conditioner service, but it wasn't big and everything turned out okay. Everything else has been outstanding.

Submitting the claim with American Home Shield was perfect, their people were really nice. However the first of the two guys they sent out was horrible and thoroughly unprofessional. He lengthened the time he would be able to come out and on the day he was supposed to come, he never showed up or even called to say he wasn't going to show up. I called him and he said he'd come in an hour and then two hours, but he never came nor did he call back. I called American Home Shield and all of a sudden, the guy was able to make it out. When he came however, he denied the claim and refused to talk about it. I refuse to have that company in my house or anywhere near a 50-mile radius from where I am. It was frustrating.

I have two recent claims with American Home Shield, leak that comes from the ceiling and one from the head shower. For the head shower, I made the order for it last August 19. Some technician from Living Green company came and fixed it. Now there's a little bit of water coming from the head shower. All of the service I had with the reps are excellent. They answer right away and the company that comes is professional. Good experience with American Home Shield. One time, my washer broke and they brought me a new one. Everything I have in my home is good and I’m happy with the service from American Home Shield.

It was very easy to submit a claim for my air conditioning. The contractor called us right away and made an appointment for the next day. It was in the heat of the summer so I figured we'd have to wait but they came right out. He was very good and went above and beyond. Since the repair, the unit's performance has been perfect. It was a good experience with AHS.

My most recent claim with AHS was for a blocked up sink where the plug came up. Submitting a claim was quick and easy. The contractor was very nice. I spoke to his wife and she was very accommodating because it happened over a weekend. He came out and was very nice to me and explained what had happened. It now works great. My dishwasher, kitchen sink and washing machine are tied together so when one goes down, they all go down. I'm pleased with my experience with AHS. It was wonderful.

Everything has been easy with AHS. I submitted a claim for my air conditioning system and it was fabulous. The first person that they were going to send out couldn't come for a couple of weeks and it was hot so we couldn't wait that long. All I did was call them and say that maybe they got somebody else. They sent out somebody else right away and I got somebody out that afternoon. The guy was right on top of it and did a fantastic job. I would call him to do any kind of maintenance or service we needed. In fact, I'll request him if we have to have it or any kind of service done again. AHS is always reliable.

My air conditioner quit working on one of the hottest days of the year. I put an online claim with AHS since the phones were busy - which sucked - but I got such a fast response. Mine broke on a Sunday and by Monday noon, the service provider came for the repair. One couldn't ask for a better experience on somebody coming out to fix it. Luckily, they also didn't have to order parts so they were able to finish the repair then. The AC unit has been humming at this point and it rode up the rest of summer just fine. AHS totally exceeded expectations.

I had a problem with my furnace under the house so American Home Shield sent a company and the guy crawled under there and came out with more excuses than a pregnant nun. “Oh, it’s flooded.” “Oh, your duct lines have been knocked down.” That doesn’t have anything to do with anything but that’s what they said. “We’ve got to send another guy.” So another guy came down, said they have to order a part and disappeared. Then came the third guy, and said “Oh my god, it’s flooded and it’s all terrible. I can’t work.” So I called them up and I told them and they sent a guy down from Oxford. Oddly enough, the company that finally got the furnace running asked me if one of the companies was named Oxford and I said yes. He said, “We’ve always heard they’re pretty bad.”

My overall experience with AHS has been very good so I would recommend them to friends.

My latest claim with American Home Shield hasn't been fixed yet. I had to postpone one time and yesterday, it was difficult for them to get someone out at the only time I could be home to get the job done. They said they were going to come by today instead. I have some further concerns with my air conditioning system. That job went on for maybe 2 weeks and I thought AHS could have done more to promote urgency to get this job done. The guy that came out was okay, but he came out one time with the wrong equipment and AHS had to give me another appointment. It wasn't pleasant.

Filing the claim online was easy. My wife was home for all the repairs and didn't have any issues or complaints she told me about. Since the repair the AC works fine.

American Home Shield is great! I'd recommend them. So far, any claims I’ve had, everything’s been taken care of properly. Submitting a claim is very easy. Our most recent claim was for a plumbing problem in the kitchen, there was a leak in the pipe under the sink and it was taken care of right away. The contractor they sent was very knowledgeable. He explained to me what he was doing and what he found and he did the job within a very short period of time. Since then, I haven’t had any problems whatsoever. On both American Home Shield and the plumber they sent out, an excellent job was done.

Our air conditioning went out and I had a technician repair it. I had a previous contract and they gave me an estimate but it was something that was totally wrong. The American Home Shield contractor came by, diagnosed something different, and fixed the problem. The contractor was outstanding and professional and knew exactly what he was doing and took care of the issue in 5 minutes. Everything is working now. I'm putting in to AHS to get the heating system checked up and inspected and to make sure they’re okay for the winter.

I was very pleased that it all went smoothly, they took care of it in a fair amount of time and the contractor they sent was nice. He was knowledgeable about Subzeros and not everybody is. I paid $125 for the service call and that was great.

They will find a way to wriggle out of paying for the big ticket items. We've had 4 appliance repairs denied and when one technician sides in your favor they will send out another who will back them up. I have filed a complaint with the California Insurance Dept. $75 dollars each time for someone to come out and tell me "it's not covered" – I could have bought new appliances for the cost of this "service".

We came home from vacation and the air conditioning was out. It was a late Friday night event. When I called in the person at American Home Shield said, "It's Friday night, no vendor will be contacting you until minimum, sometime in Monday." I said, "It's 90 degrees here in Florida. We can't do that." So on Monday, she went ahead and submitted it. That Monday the first vendor called and said that they would be happy to work me in the following Friday so my air would have been off 7 complete days. I was most unhappy with that, called back American Home Shield, talked to a second person who was most kind and very sympathetic to what has happening.

Our AC wasn't cooling and then problem went away. It cured itself. The technician really didn't do anything but American Home Shield was fine and I was satisfied.

We submitted a claim to American Home Shield for the water heater, and a service guy came out on a Saturday to take a look at the water heater and prepped it. Then on Monday, all the service guy had to do was come out, pull the old one out and put the new one in. A neighbor of mine had mentioned that we needed to have an inspector come out and inspect it, and it was our responsibility to take care of that. So my wife and I said, “Well, I don’t know if we want to do that or not.” But then American Home Shield called and says they’ve already scheduled an inspector to come out, which was something that they did, and it was awesome. The inspector came out but he red tagged it due to some new ventilation code. So as soon as we found out it was red tagged, we called American Home Shield back and they were out the next day to fix it. Overall, American Home Shield did a fantastic job.

My most recent claim with American Home Shield was for a second attempt to fix a blockage in a line that was backing up into the house. I was a little frustrated that they didn't fix it the first time, but I had a good interaction with the contractor. On the first attempt, he called me to know some stuff. But on the second time, he got busy and didn't call me back with any feedback. So, I called him, and he said that he found something like feces when he snaked the drain. So there possibly could have been a blockage but he wasn't sure.

Our AC claim with AHS was a good experience. My only gripe with them is that it is nearly impossible to get anybody on the phone from AHS. Apparently, they don't have enough operators. If you don't do everything online, if you have a question, which I did have, to speak with somebody at some point and it was very difficult. I was on hold at least three times for at least 15 to 20 minutes. One time I was on hold for about 35 to 40 minutes. Another time it was 20 to 25 minutes. Neither of those times anybody picked up, and I just had to hang up and go. In another time I finally got somebody holding on for about 15 minutes.

My experience with AHS was all right although their customer service representatives dropped the ball. Because on my renewal this year, if I don’t use a free service call which I was granted on last year’s renewal, it does not carry over to the next year. In other words, I can’t make it have two. If I don’t use it within the year, I lose it. So I had another one this year when I re-upped and the lady says, “Now, you have one free service call.” Okay, that’s great. So I put in the service request for the air conditioning repair. The guy comes out and says, “Hey, you’ve got to pay $75 service call.” “Whoa, wait a minute. I had a freebie.”

The latest claim we filed with American Home Shield was for our air conditioner. It stopped running so we called and they came right out on a Saturday. The contractor was professional. He replaced the part and then checked to make sure we had enough Freon in there. He did a quick and good job. I was very happy. We also had a plumber here before and he was great.

Several months ago AHS repaired a toilet for me. I put the call on Friday and Monday they were here and it was all fixed in half an hour. The service of the contractors has been excellent. I've been with American Home Shield for 15 years and the people they send out here are all professional. I would recommend them to a friend.

I called American Home Shield to repair my Maytag washer. I was not pleased with the extent of time that it took to get it done. I made the first call to them on September 4th and I was given some advice to check a couple of elements of the washer, and it did start to work. Maybe the next couple of days still, I was experiencing the same problem which initiated with an LD light coming on which means long drain.

American Home Shield did everything they said they would do. Like the usual, it was easy to submit claim to fix the washing machine. The AHS rep was very friendly and the contractor that was sent out was very good. It was good since the repair but we decided to get a new washing machine because our old one was much shot and we're trying to keep fixing it. The washing machine had its better days. Sometimes these appliances bite the dust.

Our outside air conditioning went out so we filed a claim with AHS and it was easy. Both the contractors and their repair work have been excellent. I'm very satisfied.

My most recent claim with AHS was for my water heater downstairs. It was an emergency as water was in the basement and it was handled quickly and extremely timely so we appreciated that. The contractor that was sent explained everything down to the level of my understanding with not a lot of technical terms. He answered all my questions and I was very pleased. At that same time, I questioned something he was saying when he said that the check had to be provided right away. American Home Shield representative called as he was here and I was able to clarify that question with her and she set me on the right track. We've had no issues to date since the repair.

I'm really impressed with the girl that AHS sent who did a really good job on my most recent claim. I also just made another claim this morning for a leak in the house but the technician won't be here until Monday. Nevertheless, AHS' contractors have been really nice and polite to me, and their quality of work has been good. AHS has been good to me as well, with the exception for a stove hood, which we haven't gotten yet and been waiting for a long time.

AHS was very prompt in getting a contractor to call us back - well within the possible timeframe given. The contractor called us the same day, but couldn't get to us until the following week, which was about a 5-business day wait for us. When he arrived, he immediately diagnosed the issue, but the part he needed would have to be ordered, which necessitated another seven days of waiting. When he came with the part, he installed it within fifteen minutes and the washer worked like a charm. He was knowledgeable and professional.

On October 6, 2015 I contacted American Home Shield (AHS) for a broken microwave oven. A service technician was promptly assigned and Dale from Pac Tech Services came 2 days later and advised that there were 3 major issues with it. And that it would likely be replaced as it was not cost effective to repair it as IT IS OVER 17 YEARS OLD. A new replacement over-the-stove microwave would cost around $200-$240 online or at any of the big box stores. Oh yeah, this is the second repair on this microwave in about a year, so I'm now $200 in deductibles into it myself. Imagine my shock when I was advised by an AHS rep that it was scheduled for repair "because" the technician had listed what it would take to repair it and "did not" recommend replacement.

It was an easy process submitting my claim with American Home Shield. But interacting with their technicians should’ve been good if I can get somebody to do the work. It’s questionable who AHS sends sometimes, and my experience hasn’t been good. But overall, I would recommend them.

Knowledgeable contractors with many years of experience in service trade combined. Issues quickly known and plan of action just as fast. If another associate needs to be sent on job, the timely matter of resolution remains the same. Step by step of needed materials, etc… and what performed, is laid out and understood.

Submitting a claim with American Home Shield for my air conditioner was an easy process. The contractors they sent and the repairs they did have been fine.

American Home Shield replaced a water heater that failed. It was a pleasant experience. The contractor was very helpful and confident. It was excellent all the way through.

We've always felt that the people sent to us to address our claims were good. The most recent one we've had was when the refrigerator froze up. We called AHS and they sent these young men who were very professional, courteous, and made sure they didn't get any water on the floor while doing the repair. Everything is fine now and we're good to go. For a time, I was worried about having to get a new refrigerator but they fixed it. I also felt comfortable that the technicians explained what was happening because it's an area I don't know anything about. We've had nothing but good luck with AHS and I'd recommend them.

Submitting my claim with American Home Shield was an easy process. They set the appointment up according to the time that I would be available. Also, the guy that they use to come out was professional, and was able to fix the problem. It was a good experience and I didn’t have any problems with it. I’ve recommended them.

I'm a satisfied American Home Shield customer for years. I'm a former customer in a different state for many years so I continued using their services. Recently, I filed a claim for our central air conditioning. Submitting it through the operator and their response were very quick. They looked at it and that was a very good service. The contractor they sent was outstanding and my air conditioner has been excellent since the repair.

I had a problem with my air conditioning and called AHS. Then they called me and gave me a number saying I'd hear from my contact. I didn't hear from him until Friday. Someone came over, looked at it and told me what needed to be done. It's not fixed yet because he'll get a part. Other than that, I've had a good experience with AHS. Every time, the contractor that they send out has done the job and usually did it quite well and quickly. I'm glad I got them!

I called American Home Shield for my furnace and submitting the claim was okay. The contractors were fine. They did the work and everything is working better since the repair. The only thing I'm dissatisfied with was that I had to pay $1,700 which I thought was overboard and I didn't expect to pay as much.

We had American Home Shield coverage on our other house. We've always had good experiences with them and it has always been easy submitting a claim. As for the technician, we always had the same one. He was very cordial and got the job done for us.

An excellent gentleman from Dean Family Service was sent by AHS for our claim for an air conditioning unit. He has been out here before and he knows the system. He did a fabulous job and we were very happy with the service we received from their company. The AC unit is working fine for four or five months now. AHS very punctual with this claim - they made an appointment right away after we submitted the service call - and we were very pleased with this great experience. They're an excellent company which I would definitely recommend.

Recently, AHS repaired my air conditioning unit. I spoke with an agent over the phone because I thought it was more effective than trying to do it online, which worked out well. She was very helpful. The contractor that came was very knowledgeable, efficient, and did it in a timely fashion and had the necessary parts on his truck. He repaired the unit and it's worked fine ever since. I'd recommend them.

I am a realtor and I recommend American Home Shield to all my buyers, particularly in homes that have older things. But sometimes, there's a little bit of a delay because it's very hard to get a hold of a person. You can easily put in claims online but when you need to have an answer from a human being, the call-in number is close to impossible to get through. I have sat with my phone on speakerphone sometimes for 45 minutes and then given up. There should be something done about it because some of my elderly clients don't wanna set up their claims on the internet and rely on the telephone. So that's been the biggest negative. The positive is that I've been pleased with the technicians that have come out and done the work.

Although I'm new to AHS, it seems like it's working. Submitting a claim was easy but sometimes I just got to follow-up. I had one when I first got it and the work was done excellent and great. However, I had made a claim a couple of days ago and no one responded. I had two people respond today but I got one person to set an appointment for tomorrow to have a look at my heater.

I called American Home Shield because I had a refrigerator that wasn't working. They gave me a name but then because they couldn't come right away, they called a second one. He came but I don't think he knew what he was doing. He looked at it and said it might need a part. So he goes and comes back two days later and says he got some parts for it now. I put everything in and it's gonna take at least 5:00 that night before it's running well. That was is in the morning. I said okay. In the meantime, I still don't have a refrigerator.

My most recent claim with American Home Shield was for the toilet. They sent someone out and they couldn’t do the job because they said it was not in the contract. I had to get someone to do it. I was pretty pissed about it because I thought AHS would cover it.

Worst company I have ever dealt with. They are scammers and wouldn't recommend anyone to buy a warranty from them. Here's my story... I purchased a new home and my realtor recommended getting this company due to in anything goes bad, it would be able to get fixed. I called them 7 months after my services had started to tell them I needed a contractor to check the central air flow because it wasn't hitting my one room enough. They sent over a company that looked like it was run by 13-yr old kids and they had no idea what they were doing.

I had some problems with AHS at the begining but that last repair for my kitchen faucet was very good. The contractor that AHS sent was very professional and I was very satisfied with it. I even suggested AHS to my neighbors.

I recently had a claim with American Home Shield about our evaporative cooler. Submitting a claim was always easy but the problem this time is I have waited on the phone for two hours and that’s a lot of time. The technicians that came for the repair worked very well. They’ve checked the frame of the cooler four times but when they repaired it, they thought it was okay but no. About a week later, the wind blew and the frames climbed up. We had to do by ourselves, we had to climb to the roof and we used some tapes as a temporary fix. I asked for a service call and somebody told me that I have to pay which I did not agree. Because when somebody came to repair my cooler, they should at least help me to fix it or let me know what had to be replaced. I should be 100% satisfied with their work first.

There was a plumbing issue in my kitchen which was immediately assisted and helped. AHS referred me to a fast provider so everything worked out great. I'm very satisfied with the experience. They need just to keep up the great service that they are providing to the customers. They are doing a good job.

We filed a claim on Friday because of an air-conditioner that started to leak and water ran out on the floor. The temperature went up and the air-conditioner fan wouldn't stay on. American Home Shield couldn't get anybody out here and everything straightened itself out eventually. But I called this morning because someone called to schedule to come out when it's working fine now. I talked with Claudia and explained to her that on August 21st, they sent 2 vendors out here, an air-conditioning person and a plumbing company for the same problem. They did the same thing in June, and we've had problems prior to that. She said she didn't see anything that said we've had any problems prior to June but said she would turn the problem over to the diagnostic department so that they could see what’s going on and see what might be the best way to proceed.

American Home Shield is a great company to work and be associated with. They've always come through and repaired what needed to be repaired. We're completely satisfied with it. I submitted my claim for a leaking pipe online, as I always do, and then got a call the next day from the company who will make the repair and everything went well. It came to a point where I might have to have those pipes replaced, but they repaired them every time. We've had three or four repairs along those lines and everything's working now. I've already recommended AHS to many friends.

I am satisfied with American Home Shield. The most recent repair we asked was done even though I was away from home. When there are times that I have had items that required something be done, I call American Home Shield and they gave me the number for the organization if they didn’t get out in time. They are good in making follow-ups and they always have been very prompt. The repair work that they’ve done was always exemplary. There was one exception and it wasn’t the fault of the individual. It happened to be something that existed, and he thought he had it accomplished and he didn’t, so it just upset my lady very much. It’s more the emotion than anything else.

I have had AHS for almost 5 years. They have always been very professional and easy to work with. When I did have a problem with one of the contractors, they were quick to get it resolved.

I've been with American Home Shield for a while and I've never had a bad experience. I've always had good and trained people, and they put us in touch with the right person who knows exactly what to do when I call and talk with them. I recently submitted a claim for the washer and they set up the appointment for the serviceman to come out. But it was un-repairable so when the serviceman contacted them, AHS immediately sent me instructions on how to go about finding the exact replacement for it through e-mail and a text. Needless to say, we are more than pleased with them and we appreciate their good service. We highly recommend them. In fact, I have 6 married kids and they've all gone with AHS around the country and that's the best decision they can make.

I had an issue with my bedroom where it was the only place that didn’t have power and contacted American Shield. In 30 minutes, they had a contractor contact me. Within a couple of days, he was over there fixing the problem and didn’t leave until he made sure that everything is completed and correct. They’re always very professional and it's been convenient.

I had a refrigerator repair through AHS and it went like clockwork. This experience stands out because it went so smooth and very effortlessly as far as the process is concerned. I called AHS to file the claim, spoke to somebody online, and they hooked me up with a provider on the same day. I then set an appointment with the provider and they came within a couple of days. They had to order a part, which came in about a week, they installed it then and that was it. The specialist did a very efficient job, he got the project done in about an hour. I was very satisfied with it.

I made a claim with American Home Shield to have our evaporator coils changed. It was very easy. The contractors that they’ve sent were great and very professional. The quality of the repair work was great as well.

I have a bedroom I don't use often and I had company in it. When they did close the door that night, it was just hot in there and I couldn't figure out why. I called American Home Shield because of that. I suspected it must be something to do with the dock work. I remembered that they put some plastic under my house and put it in sump pump. I told the guy and he went under there and in no time, he came back out. He had found that that particular vent had a lever on it that open and close the vent because it was the closest one to the heating system. It had evidently gotten not closed or almost closed during that work under the house they were doing on that sump pump. He said it was right over the sump pump, so he just opened it up and that's all.

The responsiveness from American Home Shield is fine and they've got a good product overall. But their vendor selection needs to be revisited in terms of making sure that they have the right vendors in place. I hadn't been too pleased with the vendors that they sent out the last couple of times. I've had 2 different service requests and with each request, I haven't been pleased at all with the type and level of service that I received from either vendor. But when I called American Home Shield back to complain, they sent these vendors back out there. It’s having to take time to do all of that, which doesn't set up well for a very favorable customer experience.

My experiences have been generally good with American Home Shield. Our latest claim was for a broken pipe under our slab and they paid me for a limited amount that they pay. They also supplied me with a plumber to do the work, and his work was quite excellent (I’ve added him to the list of plumbers that I use). The repair was timely and well completed. Overall, it was just what I needed at the time. We had no hot water for a couple of days but that was just a matter of getting the work done. I’m quite happy with my experience.

I was claiming with American Home Shield about a little pin that needed to go in the sump pump of our house. A technician did come for repair and he did what he could. He said he need that little piece when something happens again. I called the insurance and told me they would not pay for that. I learned that this pin was very inexpensive then why they wouldn’t pay for it? Tech said we can go purchase the pin and then the valve. He said we can go purchase the valve and then we had to call him back out to put it back in. I don’t appreciate that.

All the experiences I've had with American Home Shield have been very good. My latest claim was a repair on my air conditioning unit and submitting it was just a matter of contacting them and then waiting for someone to come out. I used them three times and in all of them, they came out fairly quickly. The last time was very good. They came out and solved the problem quickly. The technician was excellent.

I had a good experience with the electrical guy that AHS sent but the plumber was the nightmare. I filed a complaint with American Home Shield. I talked to a representative and I sent an email to the company that the plumber worked for and he got back with me and responded and apologized. What happened was he was really rude and sounded like he was angry when he called to set up the appointment to come by. He said he was somebody from whatever plumbing and he said, “What you got going on over there?” Those were his exact words and I was like, “I don’t know. I think that’s why you’re coming to tell me.”

The guy that AHS sent to address our plumbing issue was a young kid, and at first, I thought that he can't know what he's doing. He did a good job however, and the plumbing has been working fine since the repair. It was a wonderful experience, and if I had another plumbing need, I’d call him again.

American Home Shield has really been useful and the contractors that they sent have all been good.

Submitting a claim for our pool pump was very easy and we had no problems with the AHS reps. We were responded to immediately. Everything was taken care of as they said and there were follow-ups. Everything was fantastic. With buying a new home and not really knowing about appliances and all the stuff about the pool, it was very helpful.

I did not see the Yelp reviews before purchasing, please read the Yelp reviews first before making a decision. I called AHS when my air conditioner stopped cooling, and Barnett Air Conditioning came out and said it was the coil. He said he would have to call AHS and would be in touch. I did not hear anything for 3 days and finally called AHS. They said Barnett Air Conditioning stated that this was a pre-existing condition and would not be covered. I asked for an explanation of how they determined it was pre-existing.

I recently submitted a claim for my air conditioning. They were very prompt in sending a technician, professional and answered all of my questions. When the contractor came, they're very professional and knowledgeable about their field. They did it pretty quickly. Everyone at American Home Shield were really nice. At first I was still having the old problems. They came back and they put the needed part to adjust the temperature for the AC. And then they put another one, a digital one, because the one I had was old. And so it's working pretty good now. I'd recommend them to my friends. I'm very satisfied.

We were satisfied with American Home Shield. We've been pleased during the times that we've had to have service. Things were taken cared of right away and in a good manner. If something needs to be replaced, I haven't found that to be a problem. I feel like it has been a good investment for us. I have recommended them to other people.

I submitted a claim for my ice maker with American Home Shield recently and they called us back. Within 24 hours they told us when the appointment was, and it had to be farther ahead since we were dealing with Sears and they had scheduling to work around. Their contractor was very pleasant and walked me through what he was doing. He told me what he was going to need, and they had it on hand. He fixed it and my unit has been excellent since. I’m very satisfied with my experience. It was pain free.

Over the years, we’ve had AHS on three different properties and we’ve never had any problems. It’s a good deal. In our most recent claim we had some type of electrical shortage at the house that we were selling. The contractor went up there and fixed the problem. He was pleasant and the service was price efficient.

We have had the same electrician and he is very personable and capable. Made sure our issues were completely solved.

I received a call promptly and requested a cancellation of my contract. DB assured me he would forward my request to the appropriate department and it would be expedited. Therefore, I consider this resolved. Thanks!

My most recent claim with American Home Shield concerned my light fixtures. Submitting the claim was pretty easy and talking with the rep was good as they answered all my questions. The contractor they sent was great and professional. Since the repair, my light fixtures' performance has been great. All parties were real professional and got the job done and did a real good job. The whole experience was great so I'd refer them to my friends.

My plan more than paid for itself the first year. I'm sold, AHS is well worth it.

My experience with AHS was great. The contractors that have been sent out from Greenway were all highly intelligent and very well-mannered. They seemed to understand what they're doing which is always a plus and I've been real happy with them. However, one time when I asked them on the front end if something was covered and I thought they were confirming it, but they didn't. That taught me a lesson and from then on I will call my own claims in and not go through them doing it. AHS gives me peace of mind. The service has been good and I appreciate it. I hope I don't have anything else go wrong but just knowing I've got that because my house is a little over ten years old and one never knows when something can go out.

We got a refrigerator repair and the motherboard went out in it. The AHS rep was very polite and the contractor they sent knew what he was doing. We had videotaped the ref going on and off but he could solve the problem. He said that if we told him what it was, he would've known. He also told us about other problems that we were hearing and that it was the motherboard. Overall, we've liked American Home Shield because we had a problem with our air conditioner and it's been fixed. One thing we didn't like is they wouldn't fix our freezer because it's not an indoor appliance. They will fix the refrigerator/freezer but we have a standup freezer that's in the garage and they said that they don't do those. Nevertheless, they were very good.

American Home Shield has been good and I am going to renew. I'm just waiting closer to the expiration date then it will be renewed. It has all worked out well for us and we've enjoyed our experience very much.

We had a fan that needed to be replaced and contacted American Home Shield. The contractor came out right away and then they had to order the fan. They’ve gotten it in and would come back to replace it. Overall it's been fine.

I submitted a claim to AHS and had them lay a piping to divert water from the city line, the pipe coming into the basement. I called them and made an appointment for them to come in the area and they were prompt. They assess the area, asked questions, agreed to the terms and conditions and they sat with me and spoke to me about what was actually going to occur and approximately how long it would take for them to process everything. And everything went very smoothly just as they stated on the initial confrontation that I have with them. I've never had a problem with them at all. They've been very courteous and I've never had to call back to say if there was something wrong with kind of installment that they had done for me. I have been recommending them to my co-workers.

I had a little place in the back, about 30 feet from the house, and I thought that was insured since AHS told me it was covered. One time I had a problem with my bathroom heater and it ended up I had to pay the $75. I didn't pay the technician when he came; he called and said they wouldn't include it and they wouldn't fix it. But then when I had my most recent claim for my icebox (where I had to pay another $75), I had to pay a total of $150 worth of co-pay to pick up the first $75 that I didn't pay before. I don't think that was right because I was told that this separate place would be covered under the plan that I have with AHS, but apparently it's a separate big claim. Although they didn't do anything on the claim for the separate place, everything was fine on the repair they did for the icebox - it's working fine now. I have no complaints about the latter and I'd recommend AHS based on what the technician did.

I submitted a claim for my refrigerator and it took three days for somebody to get out and look at it. I had to pay the $75 for the people to visit but they didn't fix anything because the part was not covered. He told me what was the matter with it but nothing else happened. The American Home Shield representative I talked to was courteous and friendly. But ever since then, the same bust on it with the freezer, the water, the ice and stuff that had broken off of it. AHS told me to cover everything until something breaks and then it covers nothing. The way things are going is that I'm going to have to buy a whole new refrigerator. It was not a good experience.

I purchased a home from a builder, it was completely remodeled but had an old A/C unit so my realtor offers to buy a home warranty to get me to buy the house just in case the air stops working. I agreed. I was living in my home for a month and I get a huge arc in my basement at the A/C ductwork. I shut the main breaker off and researched what had caused the sparking (almost a fire) it burned a large part of my ductwork. I go to tape up the burned area and I get shocked! I called AHS and explained what happened. They send out an HVAC guy, he looks around and says this should all be replaced, he also says my warranty covers pre-existing problems (as did the email I received from AHS). He says "I'll write up a report and send it to AHS and they will contact you so we can come back and fix everything."

Made the call, set up the appointment, quickly as possible, problem solved. I have required their services several times in the past years and have always been pleased with the service I have received from AHS professionals sent to handle the problem. Only good things to say about American Home Shield.

American Home Shield did our hot water tank and it's been excellent. I submitted my claim online and within a very short amount of time, I had a gentleman called me back from the company that was contracted to do the work. They came out, saw that we were in dire need of some help, and got us all fixed up. It was a one-day process. We had excellent customer service from the plumber that came. We've always had excellent customer service with AHS. I've never had a problem except for one when we did not have the person contracted. I had to submit the claim twice and they never called me to come fix the problem but aside from that same contractor, everybody else has been fabulous. It was an easy, no hassle, and very good experience.

The first claim I had was for my septic system. I made a phone call and email to submit a claim, and it was perfect. AHS sent out a local company that handled it and they did as well as anybody could. Everything's been good so far with AHS. They're easy to work with and have a really good website where it's easy to sign up and enroll, and include their features. Based on the one experience with their customer support on the phone, they did well.

My most recent claim with American Home Shield was for the leaking AC unit in my attic. Submitting the claim was generally fast. I called it in and they informed me of the company that would be coming out and within a day, the company called me and set up a schedule for the technician to come out and fix the issue. The representatives were very informative, helpful and responsive and the contractors they sent were very professional and flexible with the scheduling. Overall, I like the service. They are reliable and always very conscious and willing to be very helpful when needed in times of issues. I really respect that and that's why I've been with them for almost three years since I've been in my home.

I filed a claim with AHS for my air conditioning, I would've wanted to talk to a person for the filing but it was fine in the end since I still got the order put in. The contractor who took care of the issue was very polite, knowledgeable, and explained the work to me. The air conditioning is now working great.

Their contractors have been great and the people that I spoke to on the phone had been wonderful. I love American Home Shield.

One of the worst customer service experiences of my life. In fact there was no customer service. I guess they just don't care... was on the phone with them for 58 minutes of which I talked to a representative. Maybe a total of 5 minutes... on hold the rest of the time.. still didn't get my problem resolved. I then asked to talk to a supervisor and was on hold for another 23 minutes when I finally hung up. For sure will not be renewing or recommending them.

It's been a couple of months ago since American Home Shield did my plumbing. Their contractor did a superb job. He set up the appointment and he was right on time. He was nice to work with. We haven't had any more problems since the repair. And he left his number for us to call if we needed help and left products we could use in our septic tank and keep it clean. It was a great experience. I'd recommend them to a friend.

Our recent claim with American Home Shield was for our refrigerator door. The contractors came in the middle of the day and the refrigerator was fixed in 2 minutes. I always get good customer service from them. They’re always very responsive. The contractors are always very courteous, on time, and professional. I don’t have any complaints or negative feedback with American Home Shield or the contractor that fixed my refrigerator. I’ve had the service for several years and it’s always been very good.

I have had great experience with American Home Shield so far. The plumber Joe ** has helped me few times. He is timely, courteous, friendly and always helps.

My most recent claim was with the refrigerator and my stove. I specifically requested for Advanced Appliance Repair Services. I also had a plumber before that and it was American Rooter in Park Ridge, and they're both excellent. The repair was very successful, very neat and and clean. Once I had a pipe that had to be replaced. He did the job without wasting time. A couple of the appliances' parts had to be ordered. They came back, called me periodically to tell me the status if the parts were coming or if they had notice.

Our pool pump was not working so I sent in a claim. The contractor did a great job and everything went great. Our experience with American Home Shield has been wonderful. People came within less than 24 hours and fixed whatever needed to be fixed. I'm glad that I have American Home Shield. That's what I tell my friends too.

We had a leak in our toilet. A young man fixed it quick, cleaned up, did what he was supposed to do, and it's working fine. The gentleman did a great job. Since the repairs of our plumbing, it works good. I would recommend them to a friend.

My most recent claim was for an air conditioning repair. I called American Home Shield, and they came right away and fixed it for me. Every time I called, they've always been nice. I never had any major issues except for one bad experience with a company that they had sent out before for an air conditioning repair. I spent about a month and a half without air conditioning. The guy was using used parts and as soon as he turned the corner, it was back out again. They kept sending him out and each time I had to wait for an extended period for him to get back to me. I've told them not to send him back and they haven't. Other than that, my experience with AHS had been great. I don't have any issues with them and I recommended them to friends at work.

My garage door keypad opener wasn't working and made the claim online. I immediately got a response back confirming it, that a local repair person would be in touch with me in which they were right away. They worked with me on the time convenient to get them to my house. When they arrived, they were polite, professional, did the job, explained what they were doing, and were out in a reasonable amount of time. So far, American Home Shield's superior and they've been really good.

My most recent claim was our air-conditioner. I submitted the claim online and had to speak to someone eventually but it was very simple. I was very happy with the results. The American Home Shield representative was very pleasant and took care of everything. They had scheduled one company to do the job but it was Monday before they should get out. So, they cancelled that one and sent another company that could come out at least for $12 but I really appreciated that. It was a Saturday when we called and I was like, "Oh no, not Monday!" That can't happen and it was in the 100's at that time here in Texas.

I was having trouble with my washer and dryer and a man from AHS' contractor company came on Monday and figured out what was wrong with both of them. He had to order parts and he said he'd call me in the afternoon to let me know if the part was in stock or not. I never heard from him so I called again on Wednesday and the girl on the phone was real snippy to me. She said they have the parts but they could not come for the service until next Tuesday since the technician was going to be out of town over the weekend and they don't have any other technicians. I called American Home Shield and spoke with one of their ladies who was the nicest person ever, and she called contractor directly. As a result, the contractor is supposed to contact me about coming tomorrow.

My water heater broke and we placed a service call. They let me know who's going to be doing it and you have the opportunity to call them before the service person can call you. The guy called the same day and then came the next day. He said that it was broken and we needed a new one. That was a Friday and he ordered it at 8:00 and installed it. We had hot water that day. He was very good so I'm very satisfied with American Home Shield. I'm glad that I have the service.

Our AC was not working. American Home Shield sent out service technicians who determined the problem and did the repair. They said the same thing that our other AC people had said last year - our AC unit is on its last leg but it still has its knees on up, it's still functioning and not ready to be replaced. They were very good and we were satisfied with them. We gave them a check and they went home. Nothing else was involved. We asked, they came, we were happy. They have already come out on two different events and they have been very good. I would recommend AHS.

We like American Home Shield, except for the fact that they keep going up on the price. We only had one claim with them and the contractors they sent to my home were efficient, professional and cleaned up after themselves. They came out in a timely manner, they're quick and everything was well done. Everything is working with what they fixed. It doesn't break down anymore.

There are two things that American Home Shield did and the hot water heater was one of them. That was a change out because it was rusted out at the bottom and leaking. We had some stool problems and they fixed a stool too. Everything went through them fine. I didn't have any problems at all with submitting the claim because it's handled between the plumber and American Home Shield. All we did was sign the voucher when the work was done. I don't have any complaints at all. Everything went smooth.

The most recent claim I had with American Home Shield was for my refrigerator ice maker. The representative was very professional and responsive. The contractor arrived within the time they set and he went straight to the problem. He found it and he explained what was going to happen next. The ice maker's performance has been very good since the repair. They met my expectations. I was pleased with the experience.

So unhappy and so frustrated of the service offered by AHS. Take money is always easy but make customers happy is another thing. I've been with AHS for more than 5 years. I've requested very few services as my house was built in 2005, and I bought it in 2010 and also bought all my appliances new at the end of 2010. All the money I've paid to AHS is much higher than the services I've requested, but that's fine, because I just wanted to have the service rendered correctly to the money I've paid. Unfortunately, AHS really turned me down this time.

I had plumbing issues so I submitted a claim to American Home Shield. It was a very positive experience. The service person who came out was polite, professional, and got everything taken care of quickly. They did what I needed them to do so I would recommend.

AHS insists they only contract with licensed repairmen. In February 2015, they sent a technician to service my refrigerator. He told me the ice maker needed to be replaced and was not covered under the warranty. He charged me $477 to replace the ice maker. It did not solve the problem, and he refused to return to my home. I hired someone else on my own and found the problem was a frozen water line in the rear of the freezer, which should have been covered under the warranty.

The air conditioner was acting up so we filed a claim with American Home Shield and the company they sent out was superb. It was one the nicest contractors that ever came to our house in regards to our appliances. He came and actually had the part on his truck. We’ve never had any contractor having what we need on their vehicle. He’s like, “It’s either this. This is the least expensive thing. I’m going to try it first,” and that's it. “I have it on the truck.” He was done in 15 minutes flat and it was fabulous.

Our recent claim with American Home Shield was when we had an issue with the refrigerator's ice maker. AHS got confused by saying it's a Sears to begin with. But when we contacted Sears, it took them took four days to respond and then they said it would be a week. So Sears messed it up, but as soon as I called AHS back and told them the situation, they had somebody out the next day. Their contractor is very good and was actually the best appliance guy that I ever dealt with. I’m very satisfied with my experience with them.

We had American Home Shield Homeowner insurance for many years. It was good in the beginning, but then got progressively worse. We recently canceled and never even got a call as to why, or to try and get our business back. We experienced many canceled appointments with no notice. I tried to contact the supervisor three times. She called me back the first time to try and resolve my problem, but never returned my calls after that. I was calling to let her know that my appointments had been canceled or rescheduled with no notice and no input on the new scheduled time from me. Turn around from when I called for service was also often too long.

My experience with American Home Shield has been very good. They have somebody taking care of the problem either the same day or the next day of our filing a claim, so it's been good for us up living in South Dakota and having a property in Arizona.

American Home Shield used a local vendor for my most recent claim which was for a washing machine. However, what should have taken 5 days took over a month. The vendor claimed they had to order a part which would take 5-7 business days. I waited patiently, called them, and left messages after messages but they never returned my calls. Since I couldn't get a response from them, I checked with American Home Shield two or three times and found out the part had never been ordered through them.

My overall experience with American Home Shield has been good. They're very prompt and gets the job done. I'm happy with them.

I've had American Home Shield for a very long time. They've always sent good subcontractors. I had an issue with my plumbing and it was done absolutely perfect. They've been excellent until I had a problem with my garage door. They sent a man out from a central garage door openers. I had to give him first the $75. He then looked at it and said, "Oh, you got a broken spring." It ended up that the springs were not covered. The person that took my call in American Home Shield should have said that they would only cover garage door openers and that the spring is not counted as part of the opener. I have them in my three properties and this is the first time I've ever been disappointed with them.

American Home Shield comes out pretty quick and takes care of the problem when we file claims. Their service was generally good except for a plumbing issue we had. We called the plumber, he came out, charged us $75 but he couldn't do the repair unless he knocked down a bunch of tile in front of our tub. It looked like he added a product. I was a little disappointed with losing $75 on that. Other than that, we're happy with AHS.

I'm using American Home Shield for my rental. It had a plumbing issue and it was very easy submitting the claim with AHS. They sent somebody as soon as possible and the tenants were pleased with the contractor who was sent. They did an excellent job and I would recommend them.

American Home Shield is fine and I got what I expected from them. I would recommend them to a friend.

I've had no problem submitting my claim to American Home Shield. I just call them and set it up. I can also submit the claim online but I'm paying for two different policies, so I prefer to call them to make sure they come to my house and not go to my daughter’s house. With the contractors, I like Big Country employees better than Sears employees. So next time I need a repairman I'll ask for Big Country. The repairman from Big Country was very efficient and fixed the problem. So far, I've been happy with American Home Shield.

Submitting the claim with Home Shield is simple. I just let the representative know about my air conditioner and they called the contractor and I dealt with the contractor from thereon out. Contractors were very professional. I wouldn't live without AHS. Once we got them they took a lot of headaches away and take care of everything about our rentals and we could forget about it but I wish they would do a few more things. It would be nice if they can do something about the time. They don't hire the best big companies because they probably can't afford them, so they find local people who I'm sure they don't pay as much. Big companies guarantee you more work but you take a dump in pay. We've been lucky that the people they use were very nice and efficient. Problem is can't have them the next day. There was a summer it's 110 degrees out and my air conditioning goes down. I had to wait four days because the big companies get booked up.

My garbage disposal wasn't working. I called American Home Shield and told them the problem. They said that somebody would call me to schedule an appointment and a repairman called right on the day I called AHS. At first, the contractor couldn't come for three days but they called me to say there was a cancellation. A repairman came the next day, fixed the problem, and everything has been working fine since. I was very happy with the whole process - from calling AHS to getting the service, everything worked really well and easy. It was a very good experience and I had good results.

The latest claim we had was quick and easy. The repairman was very confident and got the job done. Everything's working fine. However, in our previous claim (for the garage door) the man made a call supposedly to AHS, described the situation and AHS allegedly denied the claim and we had to have a whole new unit installed. When we called AHS to find out why it was denied, they had no record of the call. I'm not overly thrilled with some of the folks and the unit that they put in is a piece of junk.

My most recent claim with American Home Shield went excellent even though I had to wait a long time. My interactions with their representative and contractor went excellent, too. I live 75 miles away and can't get anybody out here so the contractor should be put on AHS' list to serve this area. Overall, they are very knowledgeable and professional. I'd recommend them to a friend.

I have American Home Shield for a few months now and I've used them once for my AC, to which I was very satisfied. I paid the co-pay, the contractor was out here right away, and the AC was fixed. At first, I was wasn't sure if I had to call because I have never used them. I had the customer service number and some other number but I called the wrong one to begin with. Then I called the customer service and they told me that they would handle it, and that the AC people would contact me. I didn't understand that but once it was straightened out, a young man came the same day. He was very courteous and clean, and I felt easy having him in my home. He had to go back and forth, he talked to his boss on the phone about something and next thing I knew, it was fixed and he was out of here. So far, I'm very happy with AHS but I pray I don't have to use them for a long time though.

I had one time experience with American Home Shield and it was great from the point that they picked up the phone and the order, until the technician came and repaired the problem. Something didn't work with my air condition. Their contractor fixed it quickly. He was a very nice and knew exactly what to do. Everything is working good since then. It's terrible when you live in Florida without AC, but they responded very fast.

American Home Shield told us we could renew one of our properties for twice as much as it was before, and I said, “No, thank you,” and went with another home warranty. I’m not happy that they dropped it. Another thing we found out is that the vendors that they’re sending out are not following through with things that need to be done and they want to extend their exorbitant charges. I just had a water heater claim. We can buy a hot water heater for around $400 and they wanted almost $500 for it and things that needed to be changed around the hot water heater. I said, “No. No way.” My husband is a contractor and has built homes - he knows what needs to be done and the prices on them. And that’s not the first vendor that’s told us something like that. I’m a realtor, and recommend American Home Shield and warranty companies out to people that purchase homes but American Home Shield now is at the bottom of our list.

I submitted a claim to AHS for an AC checkup and it was very easy. The man who came was great. He was on time, courteous, and cleaned up the room before he left. The job was well done. All in all, it was fast and the service provided by AHS was very good. It was amazing.

I had a claim for the air conditioner, and the technicians were very professional and did their job. They found the problem, fixed it, and left. They were very cordial and informative. I would recommend American Home Shield.

The most recent claim I had with American Home Shield was for the air conditioner. The claims reps answered all of my questions and got my appointment set up, they were good. The people they sent were very nice. Two people came out the first time to diagnose the problem, then they sent the guy to do the repair. I talked to him and he was receptive and explained to me what he was doing. They all introduced themselves and said who they were from before I let them in the house, which was good. They were all very professional. I'd recommend American Home Shield all the time. It's very nice for somebody like me, at 77 who lives alone. With them, I know that I can call a place and they're going to send reputable people, and I don't have to worry about letting strangers into my house.

I went on American Home Shield's website and described exactly what was going on with my washer and dryer. After that, they contacted me regarding a nearby repair person and arranged an appointment. The contractor was great, prompt, very knowledgeable and knew what he was doing. It only took him about 30-40 minutes to take care of both the washer and the dryer. It's comforting to know that I didn't have to go out and buy a brand new washer or dryer. I had a couple of simple wear and tear repairs and we're back to be able to wash again.

Over the years American Home Shield has fixed our dryer, washer, and stuff like that. I ran into some problems when I submitted a claim but it's not their fault because I was working with new people that didn't know how to get around and meet up their clients. It happened to us a couple of times but when it came to getting work done, it was done right. The contractors have been very good people. They've been helpful and I haven't had any problems with them at all. The repairman went as far as to show me how to keep things from breaking again so it wouldn't cost anybody any money. I had to get a new dryer but that was after they tried to fix it 2-3 times. They thought it has died and Home Shield was good in getting us a new dryer. The garbage disposal works fine. It's all been working since.

The contractor showed up on time and didn't cost us a fortune. He was honest with us so we were happy.

American Home Shield has always been fine. Submitting the claim about the AC was quick and easy. My husband spoke with their representative, and everything was good. We like the contractor they sent a lot. I like it when we can use people that we've used before. Ever since the repair, it's been fine, I don't have any complaints. I recommend AHS.

We've always been satisfied with the company that American Home Shield sends out. They’ve been out for other appliances that we’ve needed repair on, and they've always been very courteous. I haven’t have long waits, and we’ve been very happy. Our most recent claim was for our microwave and it went very smoothly. We had the service men out, and we were pleased with them. The microwave is working perfectly.

Our oven stopped working so someone came out from AHS to look at it. Submitting the claim online was easy and they set me up with the company or the guy that was going to come out. The guy they sent was good and on time and took apart the oven. He took the part that he needed and then a few days later, they brought the part back. It's been working fine ever since so we're satisfied with the job. Overall, it was a successful experience with AHS and we're very happy.

My air conditioning unit was leaking. The water was running in the garage and also into a wall and it spilled over onto my carpet that I just put down in January. I didn't realize it until my daughter walked by and said the carpet was wet. So we moved my curio cabinet and sure enough, it stained the carpet. We called for service and American Home Shield sent out a person from an air conditioning company to repair the problem. However, they said my carpet was a secondary issue and that American Home Shield wouldn't do anything about it. Nonetheless, I've had a wonderful experience with American Home Shield. Anytime I've called them, they called me back as soon as possible and somebody is dispatched within hours or first thing in the morning.

The air conditioner went off completely and didn't work and AHS phoned it into a company that came the next day. I bought a new air conditioner from the contractor last week and he was very good. However, I was disappointed that AHS does not have a contact for buying air conditioners. The air conditioner broke down and it is repairable this last time but I got tired of dealing with this three years in a row already. I'm very satisfied with the contractor.

There's been a little bit of lack of communication with AHS getting the referral over to the people that were going do the work. A lot of times they say they didn't get it or they just found it. Sometimes it takes a few days longer. We also had a problem getting an AC man out to my dad's house. Nevertheless, no other big problem. AHS has been okay and I would recommend them.

The technician that AHS sent to fix the garage opener was great, very professional and knowledgeable. My husband and I asked him questions and he was good. I appreciate and love AHS. I would not change it for anything in the world and I always tell people to get them. The experience has been wonderful.

I submitted a garbage disposal claim with American Home Shield and it was a good experience. I called and told them about the problem, they called somebody, gave me an appointment and they came out. They came on time and fixed it. The contractor was very quick, diagnosed the problem and put in a new garbage disposal. He was very good, he explained what he had done. They didn't have any problems taking out the old one and putting in a new one. They did what the contract says - I call and they send somebody out, I pay this fee, and that's it. It was what I expected.

American Home Shield is very responsive and takes care of my issues rapidly once I open a ticket online. I have already recommended them and I'd do it again as my experience was very positive.

Washer was leaking water and motor was inop. Sears repairman repaired twice after first install, did not repair problem.

Professional service, courteous and the right price.

We had the garage door opener repaired twice. It was for two separate issues. Everything went smoothly and good. The technicians were professional and did it pretty quick. No issues.

My most recent claim with American Home Shield was a built-in microwave. Submitting the claim on the web was easy but scheduling was a pain in the butt. They first pushed it to a contractor, which was Sears, who couldn't even get out to look at it for two weeks. I had to call them back and talk to a representative and say, "Hey, look, this is not acceptable." So they pushed it to another contractor. In the meantime, I went ahead and scheduled with Sears in case there was nobody else. Then I called the representative. They rescheduled somebody else who still took a week to get out to look at it, but better than two weeks. In the meantime, they never closed out the call with Sears so I get a phone call from Sears saying they were going to be at our place tomorrow and so I had to call a customer rep recently back again to have them cancel that service request with Sears.

I have had nothing but a positive experience with American Home Shield. They are prompt, friendly and knowledgeable. The contractors are the same as well. Very pleased with the peace of mind I have knowing all I have to do is call.

I only had one claim with AHS. I was very pleased with the response and the action that was taken and the company that went and serviced my place. The contractor was very good. He was very prompt. He called me within five hours and he took care of it. I will recommend them with anybody.

Every time I submitted a claim to AHS, everything had been fine. However, I didn't care for the plumber who came the last time. He was different, a younger guy who owned part of the company. He came when he was supposed to, fixed the stuff, and did the work fine but he didn't have a good attitude as all the other people we've ever needed. He was a young smart aleck trying to come up in business. Other that, I'm satisfied with the company and will continue to use them. I've had good luck with American Home Shield. If not, I wouldn't be intending to get them on my next house. It's a home out of state and when I close the deal, I give them a call to have it set up for that house.

We've had American Home Shield for many years and they were awesome. Our most recent claim was about our central heater and it has been excellent since the repair. The contractors they sent were good. We're very happy with them and would definitely recommend them.

I've had some good and bad experience with American Home Shield but the last one, for my washer, was good. I called via telephone and within 24 hours got a response from American Home Shield. At first, I was assigned to another company but they were not responsive so I called back to Home Shield and they referred Murphy. I prefer somebody local like them. Since the repair, the washer has been excellent.

We submitted a claim about our furnace a month ago to AHS. Customer service was amazing and they got it fixed. My husband liked the contractor that he dealt with. He said the guy explained everything well. We’re still debating if we want to change over our furnace to do gas, so most likely we’ll use that company again, so exceptional. We'd recommend AHS.

It had been easy to submit a claim with American Home Shield. The last time I had them was for an electrical work on my fan. Their representatives were very nice and the guy they sent was very good. I thought I needed to buy a new fan but no, he brought out a little switch and fixed something. He was excellent and I was very pleased with him. He's a very smart guy and knew exactly what to do. He came out and got it all fixed perfectly. My experience was very good.

The latest work we had done by American Home Shield was the AC unit. The man that was sent out diagnosed it very quickly and had the equipment on board to fix it. It was all done within an hour or two. They were prompt, very good and courteous.

American Home Shield recently fixed two toilets. During claim submission, I called and was on hold a really long time to speak with a representative about what I needed. I know I could have gone online but I don't go online. But it was fantastic after that and they did a great job. The contractors were very good and service was quick.

My air conditioner went out and I called American Home Shield and they sent someone to take a look at it. He said that it was because of the blower on the outside unit. He didn't have one exactly like it with him then so he said he'd have to go back and get one. But later on he said, "No. This is close enough, it'll work." He went ahead and hooked that up and put it in there. There was another one after that and it was the same guy. He got it going and everything worked fine but I had a whisk of water coming out of the overflow for the central units outside the house. They came back and cleaned that up and was unstopped. He got that fixed with no charge because they were just here not too long before that. They're pretty prompt and the people that come out most of the time actually know what they're doing.

I called American Home Shield when our air conditioning went out. We suffered through the weekend because it always goes out on a weekend. It took several days because of the weekend but when I called the representative, she said, "We'll try to get it done, but I don't think we can because it's a weekend." She called me back and told me it would be in a couple of days. In a couple of days later, early in the morning, they called and made an appointment. When they got here, the young man was very good, he went upstairs and checked it. He cited that the filter was really plugged, which I didn't realize because we changed it not very long ago. He took it out and we put new ones in. He went outside and checked on it and it was working fine, and it has worked fine ever since, so it was a very positive experience. Except for the time waiting for them to get here which they probably don't have any control over, it was great. They were wonderful.

I haven't had any problems with American Home Shield. I rent my house out and my tenants in there had problems with the commode in the hallway. AHS had a local plumbing company worked on it four months ago. About two months later, the problem reoccurred. So we had called out a recall on the toilet. At the same time, I also have an issue with the washing machines getting stopped up. AHS sent another company to work supposedly for the washing machine but they did the toilet instead. They got it flushing and everything was fine. We got it all mixed up. It worked out really good for me because I didn't have to pay the charge. AHS are very dependable and reliable insurance. I get everything done.

Our refrigerator started leaking water and ice, not a good combo. The tech came out, diagnose the issues. He ordered the parts told us what we needed to have done for his next trip. When the parts arrived, he took the inside of the refrigerator apart and put in the new parts. All totaled he was here about 45 minutes including clean-up time. He knew exactly how to make the repairs and install the new parts. Our kitchen was left as nice as it had been before the tech's visit. Very satisfied. I have just renewed our policy.

My most recent claim with AHS was for my air conditioner. Submission of the claim was automated. They let me know when the contractor was coming and the contractor gave me a 30-minute heads-up. The contractor was professional and prompt. He came and did his job and was very nice and pleasant so I didn't have a problem. No muss, no fuss. The AC was fine until a few days ago. Nevertheless, it was a very pleasurable experience with AHS.

My most recent claim with AHS was for plumbing. The toilet was overflowing. Claims process was easy and the people they sent out were great. So far the quality of the repair that's been done by their contractors has been really good.

I like American Home Shield. When I have a problem, I prefer to go online because it's easier than calling. I don't have to do much of anything. I go online, identify the problem and then I'd get an email stating who my provider would be. Everything gets taken care of immediately. I filed a claim for our water heater about a month ago. The heater had given out a year ago and again a year later, and it's only a year old. When I called the provider that AHS gave, they said somebody would be out within half an hour. Sure enough, he was there. The gentleman determined that it was a manufacturer's defect and he arranged to get us a new one from the manufacturer. I waited for three days to get it since it had to be authorized, and everything's been fine since. My AHS experience has been excellent overall.

I previously never got AHS to do anything, so we left them for about ten years because we hated it, but they've been good with our current go around. What happened back then was we couldn't even get a hot water, and everything that went wrong, I ended up replacing myself. My bathtub gets only one hot bath for my two kids and AHS came in with a certain formula and said "No, you are getting enough hot water." I said it was not enough hot water and I had to replace the hot water more than once myself. And then the people they hired for my air conditioner was not around so I hired my own air conditioning guy. Then he told me "Whoever you hired did a horrible job. They wired things that shouldn't be wired and shortchanged." So back then, I had wall after wall of problems.

In early August 2015 my air conditioning stopped working. I called American Home Shield for repair. I have had AHS services for over 11 years and this was maybe the 4th time I EVER called for service. A repairman came out that day, replaced the motor and let some of my freon out as he said there was too much. My air conditioner had not been serviced in over 11 years, so I was very doubtful about that. My air conditioner continued to fail, it would blow out slightly cool air and would not cool my house. When it was 90 degrees outside the inside of my house with the central air going full blast and a window air conditioner I had to purchase to try and stay cool going full blast and 4-5 fans going, my inside temp was over 80 degrees.