American Home Shield Reviews

My most recent claim with American Home Shield was for my washer. They were going to replace it, but the model they were going to replace it with actually didn't fit in the condo where I live, so I had to go out and buy my own stackable style of washer and dryer. But they gave me credit towards the washer part of it. So I'm happy with that claim. It worked out good.

Last time it took AHS three days to get somebody that would fix my broken washing machine. This is the first time I’ve ever had a problem with them. I've used them almost consistently for the past 15 years since I bought my house except for a couple of years when I just couldn't afford it and I've never had this issue happened before. Otherwise it's all been good. I've never had any problem except for the fact they keep raising their copays. It was $25 when I first started and now it’s $75.

I submitted a claim for my garage door opener. They were not able to fix it at a timely manner. But, it wasn't American Home Shield per se. It was the company that they sent out. When I called American Home Shield, they said the company that they contracted was AC Garage Door Openers or Overhead Doors (AC Overhead Door Company). I called them on a Friday. They said they couldn't come because they didn't work over the weekend. The next appointment was on a Tuesday. It was weird but I said, "Okay. Fine." They came out on Tuesday. They sent a technician out. He analyzed the whole problem and said he was gonna go back and get back with American Home Shield to see what they covered and what they didn't.

I submitted a claim with American Home Shield for my dryer and the claim submission was easy. People are nice and I enjoyed the experience. The contractor was professional, knew what he was doing and what the problem was and fixed it. The service was fast and effective. American Home Shield is wonderful.

We did a recent claim from AHS for our dishwasher and AC. Filing it was very easy and quick, my husband simply calls them. The contractor was quick in his work and the appliances are working in perfect condition since the repair. We're very pleased with AHS, they're very professional and thorough.

It's been very good with American Home Shield. But the one problem we always have with them is that they only have two plumbers that handle their jobs. And we had continued problems with one of these two plumbing companies -- not being able to reach them and they would schedule but won't show up. I'd report it to AHS and then the next time, we would be assigned that same plumber again. So, each time this happens, I’d have to call them up and tell them that this was the plumbing company we’ve had a problem with, and if they could please change it to the other company, but that doesn't seem to get into the system. They're not learning from those calls that people are coming back with. Other than that, everything else has been great.

Submitting claim to AHS was easy. The technician did a good job in fixing the air conditioner. I would recommend them.

I used AHS for our AC three years ago and everything went okay, it's still working. My experience with them has been everything I could've expected of it. If I'm having a problem that's covered, I call them and they send a contractor over. I don't have any complaints.

Submitting a claim with American Home Shield is okay to get through. But some of their people that come here are sketchy and not reliable. One time, the guy who's supposed to come here never came. But I did have a positive experience with some of their technicians.

I've been very, very pleased with American Home Shield. We recently submitted a claim online because the upstairs air conditioner's blower wasn't working. And within the day, a local AC person came. I appreciate the fact that they sent someone local because they didn't have to be 45 min away. He was fantastic. He replaced the small piece that had gone wrong and fixed it the same day. Everything was fine and I had absolutely no trouble.

I had to have a furnace repair and so I called American Home Shield on a Friday. I prefer submitting a claim on the phone and it was easy. The claims representative was very helpful and professional. Then when the repairmen and technicians were dispatched on Monday, they came out and did their job. They explained what the problem was and repaired it. They took care of the job.

There was a little latch problem with my washer so I called American Home Shield and they're very responsive. I called them with a complaint and had a call from the repair person within two hours. It's very satisfactory and I've already recommended them to friends.

The repair on the AC American Home Shield had done at a rental property I own was very minor but they were able to diagnose it very quickly and accurately. They corrected it in a very timely manner, so it all worked out good. They were very efficient.

My experience with American Home Shield have been great. I had them fix a leak on my bathroom and the claim was taken automatically when I filed it then they gave me the name of the contractor who was coming out here. I called the contractor and they came the very next day. They were polite and didn't take long to get the work done. I'm really happy I have a contract with AHS.

My recent claim with AHS was for a broken burner element on the stove top. Submitting the claim online was a very smooth experience. The contractors that came to my home were very professional and on time. Performance of the unit since the repair has been excellent.

I called American Home Shield about a problem with my dryer and somebody called me back. They took care of it promptly and easily. The contractor had a little problem finding my home at first and went to my neighbor by accident. But once he came here, he was able to do the repair in under a half hour. It was efficient and I was very pleased.

I had an air conditioner problem so I called American Home Shield. It was very easy submitting a claim to them. They sent people out to fix it. They were very nice too. The performance of the AC has been great since then. AHS has been excellent. I've been very happy with everything so I can't complain.

It was a fairly easy process to file the claim, which worked out good. I would recommend American Home Shield.

It was great when I submitted a claim with American Home Shield. They did my plumbing recently and I got no problem with the contractor they sent. They were professional. They called me right away. The contractor got it fixed and I appreciate it. Since the repair, everything was good.

My most recent claim with American Shield went well which is why I keep them. Submitting a claim to the company has been pretty easy. Usually, I make contact with American Home Shield, they contact someone and I either had that afternoon or the next morning and we set up an appointment. Their technicians are some of the nicest people; they're friendly and informative. They answer my questions without hesitation and they do a good job in repair. AHS is good. I know there are other companies out there, but I have no reason to want to change.

My most recent claim with American Home Shield was for an air conditioner that wasn't cooling properly. When I submitted the claim, it was extremely hot at the time. So I had kind of figured it would probably be the next day before we heard from them but they came that afternoon. The contractor was very polite and very nice. When he got the air conditioner going again, he left and said that he was going to make another call but he was going to come back and check it one day. And he did. We've just been very pleased. I'd recommend American Home Shield to others. The air conditioner was actually very old. But the repair did make a difference. It has made day-to-day in the South quite pleasant.

My most recent claim with American Home Shield was for my kitchen appliances. I placed a call on a Monday but the company couldn’t get to me until that Saturday and that was just to even come out and look. So I had to cancel that, and then we scheduled a new company and it was out the very next day and they got on top of it. They finished the job within three or four days. The difficulty of submitting a claim depends on the customer service rep. Some are very knowledgeable and some are not, but the technicians that have been sent out to my home are great. I would and have recommended them to a friend.

We'd been very happy with American Home Shield and we renewed our policy several times. We've had an awesome experience.

We recently claimed for our Jenn-Air cooktop with four burners and an optional grill. It is older and the replacement part was not available so they got a new range cooktop for me. Submitting a claim to AHS went fine. But, the first contractor they sent was supposed to be some little mom-and-pop place out of Columbus which is about an hour and a half away from us. And when they called about setting up their appointment, there was a great deal of laughing men carrying on in the background. And the first person I talked to stated that he was the owner of the company although I couldn't understand him, his words were very slurred. I told him that it's a long way to go from Columbus, then he asked me how to get here. I said they need to get into Interstate 70 and then he asked if we're in West Virginia. I said no and that they have to go West, and it was one thing after another like that. And finally, he said he will just use his GPS.

I called American Home Shield for a repair on my air conditioning system back in summer and the person they sent did a great job. He was quick and I was happy with him. The only thing is I didn't realize that there was a 48-hour SoA to have someone come out when there's a repair needed. I don't remember that being pointed out when I looked at the contract. It would have been nice if I had known that because I got a bit aggravated with them when my AC went out. But other than that, I would recommend AHS.

My air conditioner was blowing hot air so I sent a claim to AHS. I always submit my claims online because it is very easy. They call me back quickly and it's great. Their technicians have all been fine so far and it was a quick fix. They send out the correct people and they have a smooth process. I would recommend them to others.

I’ve had 5 claims with American Home Shield and they were all good. Submitting claims online was very easy. The contractor they sent was very professional, courteous, and prompt. Moreover, the performance has been wonderful since the repair and everything works great. I would recommend them.

We had our toilet repaired recently and they came out the next day to fix everything within an hour. We've always had pretty good experience with them, although sometimes it's a little difficult submitting a claim. I once tried to file a claim for an electrical problem when I had some lighting that wasn't working. They said that was not covered even though I had the deluxe package, so I found it a little odd because everything else in the house was covered. I just had my package upgraded last year so I thought electrical was covered, but it wasn't. But still, they've helped us with the pool filter, the furnace, and over the years, we've had several different claims. That's why I've still told other people about American Home Shield.

I submitted a claim for our air conditioning unit. It was hot and my husband is on dialysis. The contractors got here very quickly and we really appreciated that. The two gentlemen that came out were very nice and professional. They made sure that they didn't make a mess in the house, and they had to come in and work on the inside unit. After the repair, everything's been fine and we've been cool this summer, which is a good thing. It's been a fantastic experience overall.

The biggest problem I had with AHS was that the plumber was a no show and finally, I had to have them change it. But as a whole, our experience with American Home Shield has been good.

I've talked about AHS all the time with my friends. I like how fast they work. My husband submitted a claim for our air conditioning and within 15 minutes we got responded back. The contractor came out the next day and I had the conditioning fixed within an hour. They all do a great job. Their contractors have been really professional and nice.

Our experience with AHS has been okay but we do have a problem that’s not fixed yet. Back in the winter, we had a leak in our bathroom and had to call the restoration people to come out. So they took charge of everything and the plumbing went through AHS. The water that comes into the tub is a very slow stream and we can’t get hot water because it will take 10 minutes to fill the tub up to get enough water to take a bath and by that time the water’s cold. I was disappointed in that because we have a new bathroom with a tub we can’t use. The plumber that was here said that he couldn’t fix it and it’s because they need to take the tiles off so he can get to it. I don’t care for the plumber AHS uses. I’d call my own plumber. We didn’t want to have to pay $75 for someone to come back out and redo what wasn’t completed the right way.

Submitting a claim to American Home Shield wasn't as hard as it was before. We kept changing out parts on the stove until I eventually smelled gas. I called it in and the rep was good. The contractor did what he was authorized to do. I don't have any complaints or problems with him. The stove has been fine and there hasn't been a problem since the repair. AHS has been reliable.

My most recent claim with American Home Shield worked out fine. I submitted the claim and everything worked out smooth. Everything was put in the claim, it was taken care of and the technicians were terrific. I was happy. American Home Shield has been around for a long time and I had them once before in California and I'll continue to have them.

I've had submitted a claim with American Home Shield for my plumbing and it wasn't difficult. The contractor they sent had done work for me before and he was very nice and professional, and he came the same day. And my plumbing has been perfect since the repair. However, I'm concerned about my recent claim for my dryer which I submitted 2 weeks ago because it's taking so long. They came out but they had to order a part and it's been 2 weeks. This is the 4th time I've had people out for it and I've contacted them but no one answered. And although the person who came to fix it is very knowledgeable and does a great job out of all the other people, he doesn't call me and let me know what's going on with it. I need my dryer and washer.

I was having problems with my heat pump and air conditioning so I submitted a claim with American Home Shield. It's an easy process. The interaction with the last technician was excellent. He was very professional, diagnosed the problem very quickly, took care of it and was gone within an hour.

We were unexpectedly dropped from our last home warranty provider. It was a California company that we had gotten. All of a sudden, all we knew was that we didn't have coverage anymore. We scrambled and I did a little homework. It was between them, American Home Shield, and another company that had a good reputation. We decided to go with American Home Shield because they send the same technicians while the others send different ones.

My most recent claim with American Home Shield was for a spa heater. They were able to send out technicians real quick and they were polite and courteous. I've recommended them to everybody.

I submitted a claim to American Home Shield about my air conditioner. It was an easy and simple process. Very easy to understand and well-explained. My air conditioner was repaired in a timely manner. Their technicians are awesome. I recommended American Home Shield to a friend, and I think she is going to signup.

The furnace would not work. I called and they said they would get back asap (contract states within 24 hours). I called on Friday and as of Monday still no call back. I called them on Tuesday and they said they could not find a contractor. I gave them a name of a local plumber and they said he was not an approved contractor and that they are still looking for one. Next day still no call. I called back and said I wanted to talk to the supervisor and the lady said there was no supervisor there and that she would pass the message on for a supervisor to call me. I never received a call back.

All in all, my experience with American Home Shield has been good, easy and simple. I call to file a claim and they do the work through their contractors who do the repairs. The pool vendor that we had both times they've come out have been exceptionally well. They've gone above and beyond to make things right, and not only do an overall check maintenance on it. The same with the garage door people. I've had a good experience with all of them and I've been happy with American Home Shield.

I submitted an online claim for our garage door and it was extremely easy. Since the repair, the garage door has been better than before. On the rare occasions that I have to call customer service, they've been very professional. And all the contractors that I've used through American Home Shield have been excellent. They provide a lot of good details, additional calls if necessary, and they always have the supplies. They are easy to contact. I'm always recommending American Home Shield.

The technicians have all been good, except one company for they didn't know what they were doing but Hornet's been coming out and they've been really good and knowledgeable. Everything's been taken care of. They came, took care of our most recent claim and left. It was a one-stop deal this time.

Submitting the claim with American Home Shield was easy and the technicians they've sent out were very good. I had an AC unit put in and had to get a new one (Sakura) because I couldn't afford an Elite -- It was an old unit. I had to pay 300-400 dollars in fan cost because the fan is outdated. They don't make it anymore.

I had a small problem with our water heater and so I called AHS. They were prompt and the contractor found out that there's a screw that's broken and wasn't tight. For a screw, you always got to pay $75 and that was the disadvantage. Additionally, it's concerning and a little disappointing that some of the people that came and worked on various things didn't seem to understand the product itself. They have to call for information as to how to fix it. Sometimes I don't think that AHS is always sending the best technicians to work on things, whether it be Sears or whoever they get these people from.

I had no air conditioners in the heat of the summer so I filed a claim with American Home Shield. The contractor who came was a very nice man. He had to order a part, then he came back the next day so it was wonderful. The specific part ordered was very expensive and I’ve never had that kind of insurance so I was very impressed. Since the repair the air conditioners had been perfect and I have some cooler air now.

In general, dealing with American Home Shield has gotten a bit tricky during the hotter summer months. The wait time to get to speak to somebody over the phone sometimes took 40 minutes. I know that one can deal with the claim on the website and I do that often, but because I'm dealing with a number of condos that I have, the complication of making sure that they're calling the right person means that I prefer to call instead.

We've never had any problem submitting a claim with American Home Shield. We had a man coming out to replace the fan on our air conditioning unit. The technicians they've sent out have always been very nice and polite. I would recommend AHS.

I've had an excellent and great experience with AHS. My wife called to report our hot water heater problem. The person she talked to was very cordial and responsible. Within a matter of a few hours, the plumbing company called. AHS has been so responsive to our need and the professionalism of the technician that did the work needs to be communicated back to his employer - outstanding. The end result was most satisfactory. I would recommend Home Shield to any friend.

I've called in for our air conditioning and the next day, the company itself called me back to set up the time they were going to come out. It was very convenient. The contractor sent by American Home Shield was very knowledgeable in what was going on. He did whatever he had to do and the service was working the very same day. I’m very happy with it. I already have recommended them and still will to a friend.

I had a fine experience in submitting a claim for our washing machine. This was the first ever repair made to it. I was really surprised at the short amount of time it took to get a response because I initiated the claim on a Friday and the contractor was not able to get out here until the following Monday because they were tied up that day but that's fine because it was a contractor that I was familiar with. They've worked on some of our appliances before and we know their work, so we were happy with that.

Our icemaker quit working. Submitting the claim was very easy and I was very happy with AHS. They didn’t replace it but they said they repaired it. The contractor did make a note though that the icemaker was old and might need to be replaced, but so far it’s working. It was the 2nd time in 3 days that they came out and fixed it. But they did it at no charge, which was fine. We do not have any problem with the contractor that came to our house. He was a very personable young man. We had a problem with the former one but not with him.

I have a long story with them on A/C. Our compressor fail on 10/10/15. I call on Saturday. It was very hot weather in California. They sent a technician on Monday 10/12 who reported that there were items on and around the air condition and even sent them pictures. The report he sent with pictures suggested that the compressor failed due to overheating. It was a lie, there was no material ever on top of the air condition. Yes there are some toys around but not close, at least 1 foot away. I asked for a second opinion who came on 10/13, reported leaves inside on the bottom of the air condition (it is an outside unit so leaves will always be around - this is 12 years old unit). I ask to see the picture with material on top of the air condition but the technician (first one) could not find the picture, he said he lost them.

In the 10 years that I've owned my home, I keep getting offers from AHS for about 3-5 times a year. I always throw those offers away until one day, we decided to try them. One time, something stopped working all of a sudden when I was out of town. My wife mostly dealt with the technician that AHS sent and she was very happy that he came for the repair. The gentleman was very professional. We're very pleased and satisfied with AHS' service. I have recommended them many times to my customers.

The vendor that came out a month ago was very professional, timely, thorough and quick. They repaired the problem. Everything was great. I don’t have any complaints.

I was very pleased with my experience with American Home Shield. It was an air-conditioning problem and it was actually simple for him. He fixed it and he was here a very short time. I was pleased with the price as well. Filing the claim was very easy too. I just called their number and I put it all down. They then had the repair person or repair company call me.

I submitted a claim with American Home Shield for my garage door opener and the experience was good. It was easy to submit the claim and the technicians they have sent are very nice.

I'm very happy to be with American Home Shield. I've heard a lot of bad stories about home warranty companies, and it's surprising to have a good relationship with them. The power went out in one of my bedrooms recently. I called them up and then filed the claim online. They called back to confirm and emailed right away with the contractor's name. The contractor called and came the next day, and it worked out great. American Home Shield even followed-up with me two weeks later. It was a great experience. They're honest and reliable. I've recommended American Home Shield.

Our pool pump had quit so I put a claim online and the guy showed up this morning right on time. He got right to work, explained the problem and solved it. It's all good. Now the pool pump is working. American Home Shield is a great company with great service.

Having American Home Shield has been, overall, a good experience. They did a good job paying for a major repair a couple of years ago.

Submitting claims to American Home Shield were all fairly easy, I made them by phone. I went to put in a claim, it wasn't rejected because they kept saying I had to pay the bill and it took quite a long time to get it straightened out. I didn't like the way the amount kept popping up on the account. That delayed me getting service. The one that I hated the most was the plumbing, getting the caulks taken off. I didn't like the company, Plumbing Genius. It was the second time I used them. They put a little hole in my shower that they were supposed to come back and fix but did not. The work they did took too long. I was totally dissatisfied and I would not use that company again. It's been bad since they did the repair. I had a few issues but everybody that I had for my AC were excellent.

I have used American Home Shield twice and I've had no problems with them. I've done claims submission online and over the phone and their claims representatives have been very helpful. The technicians that have been out to my home were polite and seemed to know what they were doing. This is the first time I've used any service like this, and I am satisfied and don't have any problems. They seem very efficient.

I had a claim on the pool equipment where some part went out on the pump. Submitting the claim online was just a click of a button and was very easy. They usually send an email after. The tech came, looked at the pump and said a part fell. He fixed it in 10 minutes. AHS is easy to deal with.

My sump pump in my crawl space quit. I called American Home Shield and they gave me the name of the plumber who would fix it. A call to him told me he did not service my area. Call AHS again, always very long call wait times, minimum 20 minutes. They finally admitted they did not have a plumber and I would have to wait 24 to 48 hours. I said by that time, I would have water damage. They said I could find my own out of network plumber. He had to be licensed and insured in South Carolina, but I had to wait 4 hours from my original call. And to top it off, they gave me a list of 9 licensed insured plumbers who I was not allowed to contact. Known names like Roto-Rooter, Ben Franklin Plumbing. Hey, I live in the country. There are not that many options and suddenly it is my responsibility to find a plumber that they will approve or not. By the time the plumber got here, he could not get under the house without drying out.

American Home Shield home warranty came with the purchase of the house a little over a year ago. Finally had a chance to call in for a service of our built-in refrigerator in late August or early September this year. Requested service via their online website, which clearly indicated that a service provider locally will call within 24 business hours. Never got a call. A week goes by and I got on the phone to follow up. Was told that the local Sears repairs is unable to come out to do diagnostic assessment for another 2 weeks, this is after a week of waiting for scheduling. This first representative was helpful and tried to book another servicing company sooner. The provider called almost within the hour of the placement, which was great, but was told that they do not service built-in refrigerators.

Sometimes, it's very easy, fast, and efficient to submit a claim. Other times, when they think they don't cover something, it's frustrating. It depends individually what the claim is about. Recently, American Home Shield fixed the filter for the pool, and I've never had a problem. But before that, I did have a problem because they said they didn't cover it. I always thought it was part of the pool equipment, so they have certain things they do and don't cover. But I have no problem with their technicians. Once they come out, they do the job. With AHS, there's general satisfaction.

It was easy to submit a claim with AHS for our ice maker. I had no problems with the contractor they sent - he was a very good guy who did his job. The performance of the appliance has been fine since the repair. It was an acceptable experience all in all.

Emailed for service on my heat pump that was malfunctioning. Contractor responded promptly and had a technician out to address the problem. Technician was on time, clean cut, and very professional. He did not waste any time and kept me informed as to what he was doing and the parts he needed to replace.

We had a problem with the plumbing. I submitted the claim with American Home Shield and within 24 hours they got the information to the plumber. Then within 24 hours that person told me, "Okay, we'll be coming at this time", and they came. The hose on top of the water heater wore out. It was broken so they had to replace it and the valve. They did a great job. The only thing that could've been better was if it had not happened on a weekend because we had to wait until Monday. But they came, got it fixed real fast and I knew that AHS had done everything that they needed to do or they could do. Since the repair, it's been great and doing everything it's supposed to.

A lamp in one of house that I own was causing a sparking in the plug in. There wasn't really anything wrong with the plug. It was the item plugged into it. I called American Home Shield to submit a claim and it was easy. The representatives that I talked to were courteous. Their contractors did their job just fine, I wasn't there when they went because I don't live in. The biggest complaint I have with American Home Shield is that there is never anyone local usually that they can send. When I first started with them several years ago, local people came but now it seems like every time anyone comes, they come from some distant town and that part I don't really like because naturally, you like to deal with local people.

I've been going in to request service on the computer. I'm not really good on the computer but so far I've had good experience with submitting claims to AHS. It's been easy. Their technicians have all been very nice, professional and courteous. They come on time. They don't make a mess. They clean up whatever they mess up. It's been good so far though my washer is still broke. But other than that, I would recommend them.

I had American Home Shield when we lived in California. I moved to Arizona and when I bought my home the sellers offered me a different company's home warranty plan. When that plan expired, I went back to American Home Shield expecting good coverage and service. Two and a half weeks ago I called for service on my furnace. The contractor called me Friday but I wasn't able to talk at the time he called. He said he would call me back in one hour, which was a good time for me. He didn't call. I tried calling him and finally reached him on Saturday late afternoon. He could not come out until the follow Friday, 10 days after my initial call.

I was very pleased with American Home Shield and had no problems submitting a claim for my AC. The people there were good and very accommodating. Furthermore, the contractors they sent were very nice - I would have them again. I would recommend AHS to a friend.

My most recent experience with American Home Shield was quite pleasurable. I had them out here for an air-conditioning issue in the summer and a heating issue about 3 weeks ago. Both times, everything got handled beautifully. They were good. He kept me abreast of what he was doing, why he was doing that, what may have been the problem all the way to improve the system. When he was here about the heater, I talked to him about long-term: How was the heater, what it would cost moving forward if we chose to replace it. I have a buddy who's also in the same industry that everything he told me was dead on and right within that price range of what I expected.

We had a well go out on us and we had no water and AHS actually sent somebody out on a Sunday. It’s the only time I’ve ever had to use them and they provided fast service. The people that they work with was great that they would come out on a Sunday.

I have a French-door refrigerator that freezes on the bottom and the back wall was icing up. It was affecting the ice maker as well, which was higher up on the left hand side of the door. I was having a hair dryer to try to thaw it out every couple of days. The technician that American Home Shield sent was able to get it all fixed and handled within 2 hours. He was a nice man, knew exactly what the problem was, explained everything to me, and got it fixed. It was a great experience. The whole deal was exceptionally easy, painless and prompt, which was fantastic.

American Home Shield recently attended to our water heater, we had a gas leak. It was relatively easy submitting the claim when I realized that American Home Shield covered it. AHS sent a contractor who did a super job. I thought there would be more than just a leak with the water heater, but the contractor checked it out, and everything was OK, and we've had no problems. They're very helpful.

With regards my AC, AHS covered everything and I had a great contractor come out. They replaced the whole unit. I've had to call a couple of times this month for my AC and then I had to call for a plumber. Both times I had a really good experience. They took care of everything.

A couple of months ago, I had a claim with AHS for a refrigerator repair. I was satisfied. The AHS rep was very nice and the contractor who came out seemed to know what he was doing. He fixed the refrigerator and it's been fine since.

We contacted AHS for something that wasn't working. We needed a plumber to fix a couple of things in the house. Submitting the claim was very nice and so was the guy who came over. He came on time and everything was perfect.

We recently submitted a claim with American Home Shield for our air conditioner and it was very easy. We called them and they had to make several trips out and they were always on time. Our air conditioner has been working fine since the repair. To sum it up, we had a very good experience with AHS.

I have three cats and had a wonderful stoppage in the bathroom sink. I tried to fix it a few times with Drano but it wasn't working anymore. It was a pain because it was running very slow. American Home Shield sent somebody out who had to use the auger, that's how bad it was. The snake wouldn't do it. He also put a new thing in the toilet, fixed the water level and now it works very well. I was very happy with the company that came out because I was getting ready to go on a trip and I wasn’t going to leave a potential problem. They have done work previously with the kitchen sink not too long ago.

One of my policies is on a rental house and I had tenants from hell who tore up a lot of things. The kitchen sink was gushing water so I called for a plumber. Submitting the claim was very efficient. AHS got right to it and told me who would be calling, and they did and came out two days later. They showed it wasn't actually in their line of work because my tenant had cut the supply line but they were very polite. It was a waste of $75 on my part but that wasn't their fault. I had to call in another plumber to replace the kitchen faucet and sprayer. I also had a problem with the ceiling fan. It was dangling by the wires and AHS fixed that. They were efficient, on time, knew what they were doing, and I was pleased with them. I have recommended them to some friends and family members.

American Home Shield has always prepared for my needs and serviced me well. I've not had one problem with them. It's been easy submitting a claim and their contractors have been personable too. They know what they're doing.

American Home Shield was really great. We had a problem with the air conditioning in the house and we called them. They sent out a company that they work with and they were very, very professional, did a great job and I was more than happy with the experience. It was excellent and I would recommend them to anyone.

My experiences with American Home Shield have been almost 180 degree turnaround for me. Last two years or so, I would've said I was not at all pleased because I'd have to wait for hours. I'd stay up until 2 o'clock in the morning so I could get the line through. Then the person that I would talk to obviously didn't care. They were not interested really in your problem. One time, it took me almost six weeks to get my air conditioning fixed in the middle of the summer because they kept sending me people that would say they knew how to fix it but they really didn't. Back then, we have a Daikin system, an old and Japanese made mini level system and very difficult to work on.

My most recent claim with American Home Shield was with my air conditioning. I'm having no problems with it now. My only concern with AHS is that they kicked me off of the automatic bills payment without informing me so they had me missing payments but I got it straight. A couple of months ago, I called them inquiring about something I wanted to do. I didn't want to disrupt anything. The rep at the end of time did not say, "Hey, okay we're taking you off online billing." It was clearly a misunderstanding and miscommunication. I'm very dissatisfied with them.

Since I used American Home Shield, I really like it. However, I called in the first part of October for a plumber. If I needed my bathroom, I needed a plumber right away. But the people that AHS sent out to me never did show up and never did call. It was Plumbline Plumbing. I had to keep calling them and then a guy finally called me last week. If I ever call back again, I don't want Plumbline anymore. But as far as the other experiences go, they've been okay. So far, I'm satisfied with AHS.

I had a garage door problem and American Home Shield replaced it but it wasn't the same accommodation I had before. I had an older system where I could use the remote from my car but then I had to have a hand remote for myself and my husband. I thought that if the car could perform the service of opening the garage door initially, it should be able to do it when the service was completed. I didn't feel that the job was complete. So I called, they sent someone out, and I had to purchase something extra that was about $8.50.

We had a clog in our drain behind the washer so a plumber was sent out by American Home Shield. He was very professional and competent. The drain has been performing very well. AHS is trustworthy and we like them a lot.

I did my claim submission online for my garage door opener and that was easy. The only problem was because it was a weekend, it took an extra day and I had to call the company. But other than that, it was OK. The technicians that AHS sent have been very pleasant and I haven't had any real challenge with any of them. At the moment, I can say that my experience with American Home Shield has been great and I would recommend them.

I had issue with my pool pump and contacted AHS and they sent out a repairman in a timely manner.

I have a claim with AHS that's currently pending, but the one I submitted for a faucet that was leaking was completed on the 17th of October. It was excellent. I got a same day response and the repair was done the same day. The contractor they sent was friendly, came on time and worked very quickly. He even gave some suggestions on some other issues that I was having in my house. Most of my experiences with AHS have been good.

The heat pump always goes out on weekends, so I left a message and filed a claim with AHS. They contacted us first thing on Monday and said I'd be hearing from the person they set up. By the end of the day, the fellow called and said, "I'm on my way over." So they got it fixed and they also ordered a part that will go into our electric box that we need. It's running without it, but it needs to be replaced and they'll be doing that in the future. Overall, it has worked out good. I actually have American Home Shield on two homes and I've been very satisfied.

My water heater is old and I've had it when I moved in in 1990. It was leaking so I filed a claim to AHS. That was easy, but I was a little disappointed that I had to call the actual vendor. Once that happened, it was efficient, though. The person who came was really nice and accommodating. He was professional and explained everything he did. He ended up replacing my water heater.

I recently made a claim with the company when my AC went out. I had a good experience with American Home Shield when I was submitting the claim. They got back to me within an hour as soon as they got the claim. The contractor that was sent to my home was a professional who told me what was wrong with my AC unit, what was going to be done and how long it was going to take. Ever since the repairs were made, the performance has been great. I'm very satisfied and would recommend them to anybody.

Every time American Home Shield's contractor comes out, we're totally satisfied. The last time we called them was to deal with our spa. We called them and got the information after talking to the contractor. When they came, they changed it and had it back up and running within the day. They were great. I've always had a good experience with American Home Shield. I didn't have any problem since I've had them and I've had them for years.

Our experience with American Home Shields has been very positive so far. We had a plumbing issue about two months ago and it reoccurred. They came back and redid it and it has been fine since then. Initially, I tried calling them and I don't like their computer system. So I called the plumbing company that had fixed it the first time and they told me I would have to make another request to American Home Shield for another repair even though it would still be under their warranty. So I requested service and she called me back about 10 minutes later to set up an appointment. The plumber was there at the time set and they repaired the plumbing.

I had a garage door opener replaced by AHS. I called them and that same afternoon, I got a call from a local distributor. They then came out and decided that I needed a new garage door opener and installed it. The guy who installed it was very professional. As advertised, AHS came through as expected. I'd definitely recommend them.

I had a great experience with American Home Shield. They are always helpful and explained things if I don't understand. I always recommend them.

I don't have any complaints with American Home Shield. I have it at my rental home. Their contractor, Platinum Electrical, was very good about trying to contact me in order to get the work done but I couldn't give them a date because I'm not in the house. I have an issue with them before because they also were called about heating and air. They went out to fix the problem and came back saying it can't be fixed and that it needs an electrician. We recently hired an air-conditioning person at our own home and he said, "That is crazy because if they are a heating and air-conditioning company, they ought to know how to fix that problem. You shouldn't have had to call an electrician." It's hard to get them on the phone, there was long wait. If I call them, I have to wait for somebody to give me an information. I have no idea what the last person did. But after being with my older home warranty company, this is such an improvement already.

When we submitted our claim to AHS, it was easy. However, it didn't come out as advertised because the guy got sick. But the second time around, he came out and fixed our AC with no problems. He was courteous and efficient. It's been good since he left. There have been no further issues.

My most recent claim with AHS was for the dryer. The contractor was great. He was on time, told us about the issue right away and took care of it very promptly. He was very observant and caring for his work and made sure that whatever he needed to take care of was done within a reasonable time. AHS is quick, trustworthy and prompt.

AHS fixed my kitchen sink recently. I was initially a little miffed because I have wanted a particular plumber and they didn't send that guy. However, after the guy came, he turned out to be a very nice guy. So in the end, it worked out fine. We've had AHS for many years and I will continue to renew my policy. I bought another policy for my son and daughter-in-law so I am clearly a satisfied customer. I am very happy with them.

I have been a big fan of American Home Shield. My sister-in-law told me about them a year ago and we decided to get their services. We've been in a home for 18 years without a home warranty and my sister-in-law told us it's great value because when something breaks, I can call, AHS would give me the number of the company that's gonna fix it, and I'll get the service in a short period of time. I find that AHS comes through with what they say. Their warranty is of great value to me and I've promoted them to a lot of people.

My recent claim was for a bad outlet in the bathroom and the kitchen. It was easy in that I did everything online - set up an appointment online, reported the claim online. The technician who came out was very kind and informative of what was going on and now everything has been working great since the repairs.

We've had a good experience with AHS. They were responsive to everything that we did and they had good contractors. They did exactly what they said they were going to do and everyone that worked for them were responsive, too. When we talked to them on the phone they were helpful and expedient. For all of the repairs - for the stove and toilet - everyone called and made their appointments immediately and they fixed it.

My experience with American Home Shield has been good so far. I recently had a plumbing issue. There was a toilet that was leaking and they fixed the leak. We use Syracuse Plumbing over here and they've been here a number of times to fix stuff that goes wrong in the house and they always get things done. They're always in contact with me within a day unless they're really busy and then they tell me that they won't be able to get to me because they're backlogged with something. But usually, they're here within a day. They've always been excellent. Whoever American Home Shield sends here has always been good whether it's an electrician, a plumber or for appliances. They do a good job. I've recommended them to a lot of people already.

I got my air conditioning cleaned in a recent claim that I did with AHS. I submitted the claim online and it was very easy. The contractor they sent was excellent. During that experience, AHS made quick response and was very easy to work with.

My most recent claim with American Home Shield was regarding a burned up instant hot water maker underneath the sink. I had filled out my claim online, got an email back right away and they dispatched the guy the day after they set up the appointment. Then the next day the guy showed up. He had anticipated that it was in fact burned out and brought a new instant hot water maker out. All done in two days. It works better than the old one since the repair. All my experiences with American Home Shield have been wonderful. I've had 5 or 6 issues in the last two years and every one of them have been resolved. They're always understanding and responsive. I highly recommend them.

I had an electrical issue- one of the breakers in my box were bad. The contractor AHS sent to my home was great, nice, friendly, courteous and very professional. He was in and out of here real quick. He fixed the problem, so that's the most important thing. I haven't had any issue since the repair. Overall, I had a hassle-free experience with them.

I've had several instances to use American Home Shield's service and I've been very satisfied with the whole program. For my recent claim, I requested service, AHS scheduled the date, they came to fix it, and it has been excellent since the repair.

Most recently, we had somebody that AHS sent come out here and he said that since there wasn't a problem detected, there wouldn't be a charge. However since that time, we've gotten a bill for $75, which I paid anyway. Nevertheless, we've always had wonderful, positive experiences with AHS and I've made many referrals already.

My air conditioning went out so I placed a service call to American Home Shield. They gave me a company, I was scheduled really quickly, and I was able to get somebody out the following business day. The American Home Shield representatives I spoke to seemed knowledgeable, was able to put in my request pretty quickly, and the contractor seemed very knowledgeable and professional as well. They seemed to know what they were doing, isolated the problem pretty quickly and fixed it without much delay. It's the second time I've called American Home Shield for air conditioning, for two different repairs. So far it's still working but I'm hoping this is the last time.

American Home Shield was excellent. We were having problems with the General Electric refrigerator because the waterline was blocked. The GE technician who came knew what he was doing. He was very good and absolutely fantastic. The waiting time for the call was not very good though.

My experience with American Home Shield has been good so far. They definitely solved my problem.

I’ve been very happy with American Home Shield. I’ve had a really wonderful experience with everybody that they’ve sent out. The contractors did everything they were supposed to do. They are courteous, helpful and fixed the repairs right away. I’ve heard a lot of terrible things about these home warranties. In the short time I’ve had American Home Shield, I’m always pleased with it all. They did repairs on my oven and the dryer and I haven't had a problem since the repairs. The representative when I filed a claim was very helpful and pleasant. I don’t have a single complaint. As a matter fact I did refer American Home Shield to my niece and American Home Shield said that they’re going to send us out an Amazon gift card but we haven’t received it.

I submitted a claim online to AHS because of a clogged drain in our basement. It was the floor drain that backed up on the basement floor. The contractor called us within 24 hours. They came out and got the blockage opened and the thing doesn't seem to have any problems so far. They're good.

I'm very happy with American Home Shield. I put a ticket in online for anything that goes wrong and within the same day or next, they call me, they send somebody to take care of it and close the ticket. So far everything the contractors have done has been good work. I had about 3 service calls last year and everything worked perfectly. We don't have any recalls, so everything has worked as it should. Overall, we exerted very low effort and have had good results.

We've had AHS for a number of years and we're very happy with them. Recently, they sent out somebody to regulate the furnace and they took care of replacing the hot water heater. Everybody from their side have been really nice and professional and the repairs worked well.

We've only had to call AHS one time since we purchased our home. It was for a plumbing situation and they turned it over to the local plumbing service in the area, whom my husband and I mostly dealt with. We were under the impression that certain things were to be included into the repair but weren't. However, we did what we had to do to get the problem resolved, and overall, we're very satisfied.

The needs we have has been covered so far by American Home Shield. We are satisfied with the services.

Submitting the claim for my washing machine was extremely easy. The first contractor was about a mile away so they gave me a new guy, came out in a day or two for the repair and the machine now works as normal. I've been with them for some time now and they've always been fair, efficient and fast.

We had an issue with the plumbing for the kitchen garbage disposal and so we contacted AHS. I was very happy and they helped me right away. The contractor was very nice, knowledgeable, professional and courteous. He showed me where the button is, pushed it underneath and cleaned the garbage disposal up. I did not have problems since the repair.

The contractor was extremely knowledgeable. He had the parts with him in his truck. He had the AC running within 10 minutes after he stuck the replacement part in. AC has been running good since then.

On Sept/21/15 put a service request for my Dryer. Service Contractor Assigned. They gave me an appointment. They came. Since then I have called many times. The Insurance and Contractor finally they gave me an Appointment Oct/20/15, a Month without my dryer, only to get a call from the Contractor to let me know that they did a mistake and some parts from the order did not arrived. So they are in back order and they will call me back when they will get the parts. I contact to Insurance to complain just to get a Rude Agent telling me that there is nothing they can do... ONE MONTH WITH NO DRYER BUT THERE IS NOTHING THEY CAN DO..... WHY TO HAVE AN INSURANCE WITH THEM. WORST COMPANY EVER.

Recent claim with them was with my air conditioner. Service personnel was great. He was really good, very courteous, knowledgeable and nice. Its been good. No complaints.

I recently submitted a claim to American Home Shield for my air conditioning and had no problems with it. Their representatives were great. The service contractor called and got straight to the point and explained everything that needed to be done and whether they can do it. Since the repair, the AC has been very great. I've been with AHS for over 10 years now and I won't change for anything.

Our recent claim with AHS was an air conditioner problem. Their reps has been great on everything, they were very polite, helpful and told us what to expect and they gave us a number to contact the air conditioning place if we hadn't heard from them. My husband said the contractor that was sent was very knowledgeable and he explained things. Everything has been fine after the repair. They did wonderful.

My AC unit started making a funny noise and it quit altogether. I filed a claim to AHS, and the technician came out on a Friday and diagnosed the problem. They said that a bracket had broken and the fan motor had fallen down. They had to order a new fan motor, and came back on Monday and fixed the unit. And it's been perfect since.

My AC stopped working when it was hot so I submitted a claim to American Home Shield to repair it. After the repair, my AC is working. My experience with them was awesome.and would definitely recommend them to a friend.

I purchased my new home the first week of October and with that came a home warranty from your company. After being in the house for a week, the hot water heater was not working properly so I called American Home Shield on Thursday, October 8th. I did not hear back from anyone that day so I called again the next morning on Friday, October 9th to find out the status of my order. I was told that the company that you contract with was 2 weeks out and they were trying to find another company to do the repair. Do you only have one company that you work with in my area?

The coils went out in our air conditioning unit and I submitted a claim with AHS. The claims rep was very good. We assumed it just took time to order the part and I had to go live with somebody else as it was 110 here. But ever since the repair the unit is working normal. American Home Shield is very efficient and they know what they're doing.

I had some repairs done and did a survey. I wasn't happy with how long it took for AHS to come out here to fix my washing machine. I have put down a whole lot of money out of pocket because they failed. Then when they ordered a part, the wrong part showed up, I had to wait almost a month without a washing machine and I wasn't happy about that. I have been very satisfied with Home Shield but for this one account. I was not satisfied with the service I got from the provider. Also, nobody called to see if I have got serviced when served with a form. I'm struck out because I was out of washing machine for a month and I don't hear from anybody.

Very good service, would recommend AHS 100%.

I've been an AHS customer for twelve years and my experiences with them have been very good over the years. Every once in a while there's a glitch but most of the time, they respond well and get the job done. I recommended them to many friends over the years and several of them have signed up. If I wasn't happy with AHS, I wouldn't be advising my friends to join up. For my most recent claim for the GE gas oven though, it took several days for GE to get back to me and it was over a week before they could schedule the repair. However the repair was done quickly with no further problems when the repairman came. He replaced the electronic device used to start the oven and it was done with my $75 service charge.

The guy AHS sent came out and fixed my washing machine a few weeks ago. But the guy told me it might not last. It might really need a part so I've had to call them and they're going to come back again another time. They haven't set up the appointment to put a part in it. But still I'm satisfied with it.

My husband submitted a claim for the air conditioner. American Home Shield accommodated us just like we’ve hoped they would. The unit was repaired and it worked perfect all summer. We’ve been very pleased with American Home Shield and we’ve told a lot of our friends about it.

American Home Shield is very good. Their crew just did the job and left. Everything is fine and I would recommend them to a friend.

We've always loved American Home Shield. Submitting a claim was very easy and we've never had a problem. It's very easy to work with and everything has been absolutely fantastic. In fact, we have already recommended them.

I've been very pleased with American Home Shield. I had two recent claims which were both for my dryer. At first, the guy thought he had it taken care and we thought so, too. It turned out we needed to put a thermostat in instead and that has corrected the situation. Since the repair, the dryer has been operating the way it's supposed to. The communication and the response were very good. The contractor was prompt and very knowledgeable. When he said he was going to be out, he was out. Everything worked really good, so I'd recommend them.

The latest claim I submitted with American Home Shield was to replace a dryer. The submission process was very easy and the people were very knowledgeable and helpful. They got back with me on the same day that they had it and set the time for the replacement and were here for it on time. I had a great experience and would refer them to others.

I've had a great experience submitting a claim with American Home Shield when I had an issue with my water heater at the townhouse I own. They're always very helpful, friendly, courteous and knowledgeable. They were able to fix the water heater.

I filed a claim online because of a blown motor for the air conditioner. I wasn't expecting a call back as fast as I got, and I was happy all the way around. My wife dealt with the contractor for the most part. They went right to the air conditioner, opened it up, put a new motor in, and fixed it. The contractor did exactly what we needed done, and the air conditioner is working perfectly after the repair. Overall, I'm highly satisfied with my experience, and have recommend American Home Shield several times.

The motor on my pool pump and the timer on the clock went out. I called American Home Shield (all the pool companies in town were swamped during the heavy rains that we had here). The tech came out in a timely manner which was in about two days, found the problem, replaced the motor, and replaced the timing switch. He was here and gone in three hours. Everything is working great since then.

Claims process was very smooth. AHS sent a contractor out pretty quickly and their contractor got the job done. The people who came out were very nice and professional. When it wasn’t their thing then they sent somebody else to do it. The claim was for a leak and everything’s been working fine since they fixed it.

Everything has been great with American Home Shield. I'm a realtor so I'm very familiar with it and we purchased it for our own residence that we're renting out. I recommend them all the time.

We needed to get a plumber to come out to fix a minor leak, so we called American Home Shield. We got turned around really fast when we submitted the claim, and the contractor came out. They found two small leaks - one was at the gas meter, and the other one was attached to the water heater. They took care of the leaks and that worked out really good. We had a positive experience with the contractor and had no problems since the repair. So far, every experience we’ve had with American Home Shield has been great.

I've used American Home Shield twice and the first time was perfect. Then I've had this AC claim and the same people went out. They told me that my AC had frozen up like a block of ice and he couldn't do anything until it was thawed out. So he came back the next day. It was my filters that were not letting enough air in and that's what made the unit freeze up. So the system was okay, but I needed to change those filters. The technician pulled the dirty filters out and left them downstairs. I didn't get them changed. I had to buy the filters and give the 100 bucks to the contractor. Those guys were nice, but I found this odd and didn't know if that was how this should be handled, and I wasn't there to question it. I agreed to pay the $100 charge and I ended up paying $180. I'd like that disclosed a little better. I want to find out if that’s normally how that is taken care of.

American Home Shields been good so far. I do not like the billing system though. I think it's very disrespectful to not be able to send an invoice to a person and allow them the opportunity to see to pay the bill before they get a notice saying the pay is due. I can't stand that and I just found out that my bill is due on the 28th of every month. I didn't really know that because I'm depending on American Home Shield to send me an invoice so that I could pay my bill on time. I tried to pay a month in advance to avoid getting that horrifying notice that my bill is past due. It wouldnt let me do it. It only allowed me to pay one month at a time. So now that I know that my bill is due on the 28th, I'm going to make every attempt to be sure that I pay that. There's no reason for them not to have a system that allows a person to pay the bill and not receive one of those horrible notices stating that my bill is past due.

We had a difficulty with our dishwasher. I was concerned that there was something wrong with the way it was operating and I thought I'd better get something checked out on it before it does quit altogether so I called American Home Shield for that. The service man came out and took care of it very judiciously and accurately, and was very polite. He took plenty of time to explain what the situation was. So far the machine is working fine. It was a good experience. American Home Shield does their job in terms of supporting us for what we're paying for the service.

I had a service call for my cooktop. The contractor came and looked at it but he has not fixed it yet because he says I have to order the parts. I spoke with an American Home Shield representative and he told me that he would order the part and would inform me as soon as it comes but I have not heard anything yet.

We've used AHS for years and years. The response this time is quick, so competent and knew exactly what to do. Ordered the parts and they were here when they said they would be. They did everything right. I was very impressed.

I've had some nasty experiences with American Home Shield's office but the people that have come here to do the work are excellent. The plumber from Glendale was excellent. He had come here previously for all the water heater, and I had him come back to do some minor plumbing. They were absolutely the greatest.

AHS had the refrigerator and dishwasher repaired. Both are working fine.

I submitted a claim with American Home Shield for a plugged toilet. They were fast and efficient and got it done in no time. The contractor was excellent.

I was very happy with the service of American Home Shield. They went to fix the incinerator and they were in and out in a few minutes. It is working great. AHS has been very wonderful.

I called in to submit a claim for the air conditioner, and the process was simple.​ The contractor was good, and the unit is working as normal. Every time I use American Home Shield, it's been okay.

I filed a claim online for the air conditioner. AHS assigned me a company so I went online and read the comments that customers had, and they were negative. I called AHS and spoke to a representative and asked if they could send one of the companies that have come here before to service me. She said no because this would have been assigned and that was the available one. I told her about what I read online and she said, "You can't take that as real. Let them come out or you can cancel if you want and then resubmit." I said "No, I don't want that because it's hot and I need my air." So the company came and they were punctual. The guy checked the unit, discovered what it was, went to his truck, got the part and put it in. He was professional, courteous and took care of the unit. He thanked me and I gave him the $75 check.

People only remember the ones that were bad news but my AHS experiences have all gone very smoothly so I don't even think about it - that's the biggest testimony of how good their service is. The folks that AHS sent came right out after I submitted my claim, and it was approved. The guy who came works with garbage disposal so he had the needed part; he put it on and we were done. Whenever we file a claim online, we get immediate acknowledgement and rapid contact from the local service contractor. We've been very pleased with AHS and we've recommended them to a number of folks.

The contractors did a very nice job on the water heater. They looked at the situation and had a fix within a couple of days. Everything is good now.

My most recent claim with American Home Shield was for my air conditioning system, a central air unit. The coils were damaged and leaking in the house resulting in a lot of water damage and black mold. But American Home Shield isn't responsible for secondary damage. I called American Home Shield August 15th as soon as I saw the water on the floor. First, I assumed it was the water heater because it was coming from that area. So we took off the paneling to expose it. And then I could see the water was cold and it was coming from the air conditioning unit so I opened it up and it had been spraying water in there. So I called them right away. The next day, they sent a contractor, Bay Mechanical. They're good and conscientious.

I recently submitted claims for my stove and washing machine. Everything went smooth. Martin Appliances out of Nashville called back right away, made an appointment to come out and they were here exactly when they said they would be and fixed everything. They had to order one part for my stove but as soon as that was in, they came right back out. The technician did a tremendous job. He was very thorough, efficient, personable and nice. He's been here before and he had done an excellent job.

Submitting a claim with American Home Shield for my refrigerator's icemaker went very quickly. Shortly after I called them I got a callback that somebody was gonna call me to schedule an appointment, and somebody did call right away. The contractor came out and repaired it. The gentleman kept me filled in on what was going on with the icemaker and showed me the part that was messed up. I appreciated that because I understood what was wrong with it. Also, he was very polite. It was a very good experience and my fridge has been working perfectly since the repair.

I appreciate the response and action from American Home Shield. This matter has been resolved. It is unfortunate that a customer has to resort to this type of forum, but I'm grateful it helped provide a fast solution.

It was definitely an excellent experience we had with American Home Shield and especially with their customer service. The American Home Shield reps returned my calls promptly and dealing with their contractors overall was excellent too. I had no concerns at all and I'm very satisfied. In our most recent claim with them, it was the AC unit not working properly. Everybody was very helpful and it was very easy to submit the claim. The service of the contractor who was sent out was very good and the installation went well. My AC's performance since the repair has been fine and I haven't had any issues. Every homeowner should have American Home Shield.

Very good experience, contractor was on time and finished the work quickly.

We have had several issues with AHS - a leaky toilet took 3 attempts to be fixed properly, a leaky faucet is still under review and nothing has happened for almost a year!! They are awful in returning calls and providing good customer care!

This was the first time I submitted a claim online and it was fairly easy. It took about six days for a person to physically get out there. I bought a mobile home for my sister and got her the plan because she's disabled. I turned it in on a Friday or Saturday then got a call on Monday. They came out Thursday and found out the thermostat got bad and they replaced it. Everything was good. American Home Shield is great but sometimes the contractors are not on the ball.

Everything went as planned with American Home Shield so it was a very good experience. I'd recommend them.

AHS is a rip-off scam company. I had an issue with my old heating and leaking ducting system. I called AHS, reported the problem and was told that my heating and ducting system issues would be covered. I was very adamant in my questioning of the AHS agent about coverage of my system and I was assured that I would have coverage for "Leaking heating ducting".

We contacted American Home Shield when our AC quit working and it was 100 degrees out. The AHS contractor came the next day and did a good job. The AC was low on Freon so he filled it with Freon and it’s been working fine since. I think the unit had a little leak but the guy said he couldn't search for it. He told us American Home Shield wouldn't let him check for leaks but he can come back and do leak tests if it happens again. Which makes sense.

I have had a great experience with American Home Shield for the property I'm renting out. AHS is very responsive and efficient. It doesn't take long for someone to give them a call and contact the management company to have someone to arrange to go out there and take care of whatever service that may be. I haven't had any complaints from my tenants and I've also recommended them to my friend who has a house in Texas.

About a month ago I submitted a claim because the air conditioning was making a lot of noise. The rep whom I spoke to was nice and the contractor that came out was very knowledgeable. It was a good experience.

Our air conditioner went out and American Home Shield came and did a kind of a patch-up job to get it running again but this time it failed for good and we needed a new coil in the attic. So they came and did it and it's been fine ever since. This happened just before we were leaving the country on vacation so we had to have a neighbor come and sit on it while they fix it. But it was done fine. We had no problems getting the person scheduled to come here and then to come back and complete the repair once they got all the parts. Their contractor were very good about getting it fixed as soon as they possibly could. The house is actually more comfortable than it's been since I moved here. So it evidently needed fixing. I would recommend them to everybody I know and the air conditioning people were very good too. So I would recommend them as well.

American Home Shield promptly took care of my claim for our pool. They gave me information on who to call, then I called them and they responded well. The contractor came and their work was satisfactory. Our interaction with him was very pleasant and he even pointed out some things to us that we could correct, and we did have them corrected which was very beneficial. Everything has been working well since the repair.

I recently filed an online claim with American Home Shield for my disposal and it was easy. The contractors they sent were excellent. They were running late, but they kept me informed. The performance has been perfect since the repair. Also, I'd like to highlight something that I was unhappy about, but not for the recent one. Our air conditioner went out during the summer and it was very hot. The contractor was sketchy, and my first dealings with the person was not a very good one. He was not sure when they'll come. I called back and said I need a time so I can take off from work, but he said he's not sure. I went ahead and called the person who I used to use through AHS who serviced our air conditioner every year for a maintenance. They came out, fixed it and they charged me $60. I get that they won't pay premium rates for someone to come on the weekend.

I was in the process of selling my house and everything wasn't fixed to the new buyer's satisfaction. I submitted a claim to fix a couple of loose bolts and a drainage leak. The contractor they sent showed up on time, was totally professional and honest. Everything was great after the repair. I'd recommend American Home Shield.

My experience with American Home Shield has been very good. I had a problem with our plumbing so I applied a claim online. They were prompt and the service person was very cordial and fun.

I had a claim on my dryer and the contractor sent by AHS knew right away what it was. The unit needed a new starter. Since the repair, the dryer's performance has been excellent.

I had the freezer of my refrigerator done by AHS. I have called them and told that my refrigerator wasn’t working. They came and fixed it but I didn't file a claim. After that, it has been great. But mind you, the lady that I had to talk with to file a claim was very rude. She doesn't talk to you good on the phone. I've had her twice, she's not a very nice person. On my first call she would not let me pass my claim, I had to wait like 2 days before somebody would call me back. I wasn't happy then. Then the second time I called about my refrigerator, they called that same day. However, the contractor was very good. He knew what had to be done and he went right ahead and fixed it.

The tech that came out to fix the system was very professional, direct, and got it done very prompt and quickly. Hopefully, what he fixed is what caused the spike in the electric bill.

Everything went perfect when American Home Shield replaced the garbage disposal. They were in touch with me within 24 hours and then the contractor, Myers, came within two days. He told me he would be here from 12 to 4 and on the day he was coming he called me about 30 minutes ahead of time. He got here about 12:30 and did what he's supposed to. He didn't keep me waiting until after 4 o'clock to come. He knew exactly what he was doing and had what he needed when he got here. He changed everything out, went outside, wrote the report up, came in and it took only about 20 minutes. Then I spent 10 minutes talking to him. He was very clean and presentable. He was here about 30 minutes and was gone. I was impressed with the man. No complaints whatsoever.

We had a problem with our hot water tank, so I called AHS and gave them the information and they got it all setup. The only problem that we had was trying to find a plumber who was available in a shorter timeframe in the area. The first one couldn't get out right away, but they helped us find a second one that could come sooner. The contractor did a good job in the installation and getting all the things he needed. Although their communication style is a little different, he informed us of everything upfront and appropriately. Needless to say, I have told other people about AHS.

I had a problem with my air conditioning unit so I filed a claim with American Home Shield. I put in one service call and they sent me two different air conditioner dues worth about $75 for the problem. But that's been resolved. Overall, they were very pleasant, prompt and efficient.

I submitted a claim with American Home Shield for the AC. It was a really good experience because they responded within 24 hours of the call. I already had a repair guy here who fixed the problem right at the 24-hour mark. He was excellent and the ac has been working great. However, all my other previous experiences haven't been so good because of the long periods of time or them sending a technician that wasn't qualified. I had that issue last year with the AC. They sent 2 guys out of Copperas Cove, Texas, and they weren't so cool. They came here but didn't fix the problem. Then it took another week to get them back over here. By that time, I ended up calling a manager at American Home Shield.

Water was leaking from the refrigerator and everything went well with the American Home Shield representative when we submitted the claim and in our conversation with the person who arranged for the contractor. But there was a time delay in the repair. We wanted to have the repair done a little bit sooner than when we were able to get it, but that was the only thing I wish we could have changed. We called and tried to get a hold of the contractor, but we couldn't leave a message with his voice mail. The American Home Shield rep tried to get a hold of the contractor, but he was busy with other customers. So we couldn't get service on a Saturday when the problem had occurred on Thursday.

We had a problem with our air conditioning in the bedroom. Submitting the claim was good, and so was the performance of the unit after the repair was made. I was very satisfied with the experience.

We had some electrical issues with the vent fan in our bathroom recently and it was very easy to submit the claim with American Home Shield. But there was some miscommunication. When we finally figured out what all three - me, the American Home Shield guys, and the service provider -- were thinking and talking about, when we finally got around to everybody being on the same page, things went very smoothly and everything worked beautifully. The contractor who was sent out was nice, very thoughtful, and neat. I liked the guy. While he was working, he was showing me what he was doing and why he was doing it, and I liked this because I'm a mechanical kind of person. That contractors were good people.

I had a drain stoppage and went online to file a claim. It was easy and American Home Shield took care of it right away. It was a return so it didn't cost me anything. The contractor came in and took care of the problem. Everything works like it's supposed to after the repair. I'm not complaining about American Home Shield but it took a bit longer for the contractor to answer the call and for them to get to me, especially when it was a return. Maybe they were backlogged but that doesn't help when I'm waiting to have a drain installed and I have to wash.

Our air conditioner went out and we had American Home Shield take care of repairing it through one of their vendors. Their representative was excellent, very professional. No problems. The contractor they sent was very professional as well and everything went smoothly. They diagnosed the problem, we kind of already had an idea what it was and felt confident of their diagnosis. They were very prompt too and quick to get a part. In two days we had air conditioning from the time they took a look at it. It's been doing better since then, it's been great. Thus, I have recommended them. It was just excellent and seamless. I wouldn't want to change American Home Shield, they're just terrific. They're a great company.

Our most recent claim was for our refrigerator. Claim submission was excellent, and our experience with the contractors was perfect. We no longer had problems after the repair.

I usually submit a claim online with American Home Shield. If I don't, I'll call which was how I submitted my most recent claim about my pool. I couldn't do it online because it was an emergency. Online, it usually takes a day longer. And if I do it talking to them on the phone, they'll get them out here right away. So, I've had wonderful experience. I love American Home Shield. Their reps are very courteous. I haven't had a complaint on any of them. I've gotten different ones but all of them have been great. They always call the same contractor for my pool which I'm glad because there was one other time they called a different one and I didn't like that one. They got it done very fast and explained everything to me. Since the repair, the pool's been working great and I have not had problems with it.

I submitted a claim for my air conditioning since it didn't come on at all and wasn't able to get any cool air out of it. The representative was very polite and professional which I appreciated. The contractor that came to my house was very knowledgeable about their work, professional and respectful. They told me everything they were going to do step by step as well as the representative that I talked to on the phone at American Home Shield. They told me the procedure, that they would be contracting it out and somebody contacting me. Everyone came on time. Since the repair, everything is working according to the way it should. I would definitely recommend them to a friend and I hope they keep it up. They are exceptional and really care for what they were doing and my needs.

I've been with American Home shield since 1990 and I've always gotten good service with the contractors they sent out. Recently, I had a plumbing fixed in the bathroom and I had my washing machine repaired because it wasn't starting when we close the lid. I normally submit claims online but for this, my wife called it in, and I haven't had any problems since the repair.

I had the ice maker fixed through American Home Shield. The contractor had to order a part but he knows, so everything was good and I'm pleased with the service. Overall, excellent. I'm very satisfied with the experience.

American Home Shield has been very good for the most part. We've had some plumbing experience. We bought an old house and my realtor daughter said it would be a really good idea to sign up with AHS and it's been a very good relationship since then. Their representatives have all been great. However, when we got the service 6 years ago, they were sending Sears and they're awful. We had a zero deductible contract with AHS for that year and SEARS are ripping AHS off like crazy.

Different people from the company American Home Shield contracted for the evaporative cooler came a couple of times and were efficient and didn’t interrupt the whole space too much. They're highly recommendable! I’ve enjoyed the connection and hope to use AHS again.

American Home Shield provides good and prompt service. I called them about my air conditioner and it's been in excellent condition since the repair. The representative was good, helpful. The contractor they sent were professionals who knew what they're doing.

I had difficulty getting through the phones submitting a claim. Whoever I spoke with told me that the best time to call is on the weekend but there are times I would connect 30 minutes on hold. Timing for making phone calls is very hard but once I get online things went well. It's the most effective way. The contractors were great. It took them a little bit to get the parts but what he told me was, "I guess I didn't get the email right away on the confirmation that things are delivered."