American Home Shield Reviews

I have always been enormously pleased with the service that I’ve received from American Home Shield. I have nothing but good things to say. It's been very easy to submit a claim and the contractors they've sent out were terrific. Generally it’s Advanced Appliance whom I like so much we ended up getting a contract with them to inspect our heating and air-conditioning systems in summer, spring and fall.

I'm happy with American Home Shield. I've had it a lot of years and I haven't had a problem year in year out. I have never had a need to call them back. My AC unit's drain pipe clogged up once and it was taken care of. The technician that came out had been here before and pretty much knew what was going on. He did a complete service job. Earlier this year, he took the air handler out and cleaned it. Most recently I had AHS come out and look at my AC and do a more seasonal, preemptive kind of thing.

My most recent claims with American Home Shield were the microwave on the fridge and a recurring problem with our refrigerator that messed up before that the company had repaired, but it started doing the same thing. It was very easy submitting the claim. They called me immediately, scheduled an appointment, came and fixed both items, so I'm happy right now. Overall, it was quick and easy and I'd recommend it to a friend.

The technicians that they've sent out have been all good except for one. They sent one bad guy and another repairman came in to help me fix the problem because it was one bad repairman’s fault. But other than that I like them. Recently I had trouble with my heat pump. I filed a claim and it worked out good. They came in and fixed my heat pump.

Submitting the claim for the garage door opener was easy. The repair went well. I'd recommend American Home Shield.

Sending the claim for the leak I had in my tub was a pretty easy process to get through. The contractor came out and fixed it. Generally, I haven't had any problems with the technicians. They've been fine. The only issue I had was when one contractor came out one time for my air conditioning service and never came back and AHS had to send another contractor to fix the problem but I had to wait some days.

I really enjoy having American Home Shield because it helps in an emergency or if something like a plumbing issue comes up. All you’re going to do is pay $75 for the payment and then the rest gets covered pretty much, than having to pay the whole amount which will probably cost you a lot if you have a big leak like the one we had to submit a claim for most recently.

My wife recently submitted a claim for the air conditioning unit, and American Home Shield sent out Aire to the Throne to our home and they're outstanding. The techs were great and we got a new compressor. The whole process went smoothly and we were really fortunate that all went well. I'd recommend American Home Shield.

I submitted a claim for the washing machine. Claims process was very easy and the repair was done well.

I'm very satisfied with American Home Shield. We filed recently for a claim for my refrigeration and it was relatively easy. The refrigeration technician they sent was fantastic. He was punctual and worked very quickly and efficiently.

American Home Shield replaced the coils in my electric water heater recently and it's been a good experience. Submitting the claim was easy and it was pleasant interacting with their staff. I did it online and the correspondence was timely. Also, the contractor they sent was very knowledgeable, quick and pointed out to me what was wrong, why it went wrong, and how to prevent it from happening again. That's why I've already recommended AHS to a number of people.

American Home Shield replaced an electrical contactor on my furnace. The company that I had with my yearly inspection in spring and fall for my air conditioner and furnace were with AHS so when the service man came out to check out my system before winter, he found we had a bad contactor. He then told me to call AHS. I gave them a call and within 30 minutes after I talked to them the company called to make an appointment to be back out to exchange the contactor. They came the very next day and repaired it, and everything has been great since.

I called AHS for svc to my heater as it was not warming. They gave me the number to Island Breeze HVAC. I had a recent surgery which made me a high risk for pneumonia and I could not wait for them to come as I had the hospital appt that date and would not be home. I explained this to the company and to AHS. I was on the phone literally for 2 hours with AHS asking them to send a different company because they could only service me 2 days later (at which date I had to return to the surgeon). I spoke to several people at AHS whom were all rude and unhelpful and just kept putting me on hold. Rachel (supposedly the Manager and the ABSOLUTE RUDEST of all) kept repeating the same thing, in essence "we can't send a different company because they are willing to come within their 72 hour window and because you called to request rather than request online." I don't know what else she was telling me I should've done.

For the most part, it's been good when I've used American Home Shield. We did have one issue with them regarding a leak on the sink. I work until 3 and they seem to have a problem having somebody come out at that time. Then they got Plumb Perfect do it. The guy came, looked at it, said that there's no leak and then left. He was here for 5 minutes only. I've heard several other people that I've worked with that they didn't like Plumb Perfect too. I paid to have someone, regular rate, to come out and fix it because it was a leak. Other than that, I was most surprised when American Home Shield replaced the motor of a nearly 20-year old dryer. It's still working fine until now.

I had issues about my furnace so I filed a claim with American Home Shield. It was uncomplicated, quick and easy. The contractor was very nice but because it wasn't solved, he had to come back. The part that I need had to be approved and ordered so he came out by my schedule two days later since I'm only available on Sunday. I made the earliest appointment possible so I wouldn't tire off my off day, and he kept the appointment time.

I had a broken washing machine that needed to be replaced. The claim was submitted for me which was an easy task. It took about 10 days to get it replaced and things went very well so I'm happy with my experience with American Home Shield.

We have had AHS for nearly 8 years and have found the technicians do a good job; however, my compliant is about the manner in which AHS does not assist their customers in getting a technician out on a timely basis. 24 hours is MORE than enough time for any company to contact an AHS customer --- not 48 hours!!!!! Our Air Conditioning unit upstairs has been out now more than 24 hours and I am being asked to wait another 24 hours before AHS will put in a request with another company. This is totally unacceptable!!! This has happened so much over these last 8 years that in many cases we have just cancelled our request and have paid for repairs out of our own pockets.

They were on time and courteous. They figured it out and got it done.

American Home Shield came out for the water heater that cracked. Submitting the claim with them was awesome. Everything was coordinated and it all worked out well. They were on time, made contact right with us and set the appointment that day, so it was excellent.

I am very happy with American Home Shield. We have been getting what we wanted, and we’ve had no problems or issues. Our water heater just broke down and they replaced the whole thing. We only had to pay $75 coming in and $107 for the connection of our cover. We're very happy because I have two little ones and we couldn't live without hot water for too long. We had to let people come in at least three times, and they were always so helpful and nice about things. And every time I have to call them they're very sweet, knowledgeable and eager to help. AHS is awesome, and I'm very satisfied.

The contractor showed up as scheduled and work was accomplished. They replaced the Freon in the air-conditioning, which fixed the immediate problem but went out again about 5 weeks later. I was under the 60-day thing and it turned out it was the capacitor. It looked like it was 2 different things. The young man was confident and took care of everything on the return visit, and it didn't cost me a thing so I feel very good about that. They did a good job and I'm completely satisfied. Excellent.

The process of submitting a claim to American Home Shield was very easy and quick. The contractor they sent was very polite and knowledgeable. He also cleaned up after himself. I'm thankful for their service and the ceiling fan has been working fine ever since.

I called AHS July 2014. The plumber they sent was very unprofessional. He took my 75 trade fee to inspect the repairs and said he would come back. He never showed up again. Called AHS several times. AHS said they were trying to get a hold of the plumber and would call me back. They never did. Filed complaint in January 2015. AHS sent out another plumber that did not complete the repair. I have water leaking on my floors and at this point I have damage to my tile and hardwood floors. I have many emails proving our discussions for any that doubt this is real.

The last time I filed a claim for myself, American Home Shield sent someone over and fixed the problems. I called them just now and bought a home warranty for our customer.

They're pretty good. My only dislike is the freon policy for air conditioning.

I had a claim with AHS for 2 things, my washer and microwave. My washer got clopped up and the conduction oven of my microwave blew up after I moved in the house. Sparks were coming out and black stuff are flying out of it. We got a contractor to come out right away and they told me what was wrong with the units. However they took a couple months to finally give all the information to AHS for me to get the money to buy new ones. The delay wasn't AHS' fault though.

My most recent claim with them was for my bathroom. Their service went okay but after the repair, I had to call them back. But I still recommend AHS.

My AC needed a little bit of freon and a capacitor. Submitting the claim was an easy process to get through. The technicians have been very good and educational. They tell you exactly what's going on, what needs to be fixed and why. They were very quick in getting things done and doing it right but they were a little slow at getting back with me at first. However, everything else was good, including the quality of the repair.

American Home Shield came out and fixed our AC motor. Submitting the claim was easy and the contractor they sent got here on time. She did her work in a quick and professional manner and had all the parts she needed on hand. The AC has worked great since the repair.

I recently had an air-conditioning problem so I submitted a claim to American Home Shield. It was good. They helped me out. Their contractor was good. They were great and very professional. My unit was replaced and the installation job was great. American Home Shield is very excellent so far.

I've been customer of American Home Shield for almost two years and we have used them several times since we had them. Every one of the contractors they have sent to us have been timely. We had a problem with our water heater tank and they had people come here quickly to fix it. Their service is worth the money that we've spent and we're very pleased with the service people that they've sent.

I contacted American Home Shield for an air conditioning check. From the claim submission to the interaction with the reps, everything went well. The person that AHS sent in to do the check was friendly, did what we needed him to do, and explained what was going on. The air conditioning has been good since the repair.

It's a thumbs up for AHS. I'd give a 10, with 10 being the best on everything. I've been very pleased with the people that I've had to deal with through American Home Shield. They were very prompt and have taken care of the situation. The guy who came was awesome and very professional. He was here before the expected time which was great. My wife was at home and he explained everything to her and what he had to do. My wife was able to give me a really good pass down of what was going on. I hope that if I ever had more AC problems, they send me back to these guys. I'd rather wait two or three days and have these guys back than somebody who looks weak and drunk. We're very pleased with the company.

I submitted a claim to American Home Shield for my air-conditioning issue. It was quick, fast and good service. It's been doing great since the repair. No problems at all.

American Home Shield came when they said they would. They gave us a call within half an hour before they showed up so we would be aware of them. Then the guy who put in the hot water heater was very courteous and polite. Everything has been working great since the repair.

I like American Home Shield. The only dislike that I have is that the equipment is just band aided together and then it'll fail later on and nothing really gets replaced, it's just 'find an old part and put it together.'

I had American Home Shield come out and check our washing machine. The guy they sent was on time and professional. It was a small problem, he fixed it and it's been perfect since then.

I had a problem with my air conditioner so I submitted a claim to American Home Shield and it was very easy. They were great. They sent out a contractor and he found things wrong with the AC that my other company did not find. I was very impressed. I had to replace a valve which the other company said to be done, but he said no, it only had to be cleaned up and serviced. He also found mold. I’ve always had topnotch service. I'm really a happy customer here. I’ve always recommended American Home Shield.

American Home Shield were great people. I haven't had any problem with them. I had a claim for my air condition system that had gone out. And they came out and inspected it. Said it was unfixable so they didn't make any repair. They ended up replacing it. Their representatives were very courteous. They didn't take a long time for them to put my claim together. Their contractor, Greenway air condition service, are very knowledgeable. The two young men they sent out to install my unit were great. It didn't take them a long time to do it. Even though I haven't used it frequently, I know it's gonna be very beneficial for next summer because it's an energy efficient unit. That will probably gonna cut my utility bills tremendously. I am very satisfied.

My most recent claim with American Home Shield was great. I've always had a great experience with the contractors. I usually schedule online and it's painless. Submitting the claim was very easy. I like doing it online and the contractors they contract with usually call me right back, within a few minutes to schedule an appointment. I like the service. It's very valuable and everyone should have it. I always tell people that I talk to that they need to get it. It makes one be at ease. I had them in Michigan and when I moved to Vegas, I built a home, so didn't need them for the first year but as soon as that warranty expired, I hurried and got the warranty.

It's a problem that I keep trying to get my items fixed but they don't seem to have the people to fix it. This is the third time I've had a company come out and the people that they are working with don't know what they're doing or they can't fix it, it's not their scope of products. I'm paying these people to come out for a product that they say they can fix then covered under the warranty. But every time, the American Home Shield somehow finds a loophole or, "Oh, that part is not covered." It's a big runaround and I'm pretty dissatisfied.

American Home Shield is very good except they keep raising the price. It started $40 a month, then $45 and so on until it's now $75. Recently, they did my microwave oven. I called them then they got it fixed and cost me $75. A month later, I called them again and the guy said that the microwave couldn't be fixed. It cost me another $75. He said he would contact AHS and they would give me credit towards a new microwave, which I had to purchase a new microwave. But on a positive note, I had a problem with my air-conditioning unit a couple of years ago and they fixed that with no problem. They replaced it and I haven't had an issue with it since. And AHS do respond. You call them and within a couple of days, they have somebody come out.

I enjoyed doing business with American Home Shield. When I had a verbal communication with them, they were very professional, helpful, timely and excellent. The contractor they sent to address my recent claim about my garbage disposal was extremely pleasant, informative and quick. He was very knowledgeable about his job.

A guy came down yesterday to check my washing machine and a part has to be ordered. He told me once the part comes in, someone will get in touch with me and it will be applied. They will come back and fix it. This was the second time the washing machine was worked on. First time was okay, but then a few days later it still couldn’t work so I had to call them back. My washing machine has not been totally repaired yet but I would recommend American Home Shield because I called for help and help came.

I called American Home Shield about my air conditioning unit. They told me who was gonna be doing it and easy-breezy. They gave me the phone number and said somebody will be in contact with me. The contractor was a very nice man. He was very helpful, knew what he was doing, and told me what was wrong. He collected my $75, fixed it and left. Afterwards, it's been fine and dandy.

American Home Shield did great. Their automated service gave me the number for a technician in the area and he came out and repaired the unit, and it worked out pretty well. They came out and did what they said they are going to do. I'd be keeping them.

The biggest experience that I've had with AHS was getting my washing machine fixed. I was almost about to purchase a new one which would have cost me hundred of dollars. I called AHS to have someone come out and take a look at the system. The gentleman that was sent out came out and did such a great job fixing it and had it running like a brand new washing machine. This saved me hundred of dollars and all the adjustments that comes with purchasing a new system. It works good that I tell my friends about AHS and how your company use the best companies to help us fix our problems.

I had my refrigerator worked on. Submitting the claim turned out fine. It was a challenge with the first vendor because they didn't do what they say they were going to do in a timely manner. AHS sent out another one though - their representatives were always very enlightening and helpful. I'm very pleased with the repair as they came after we got rid of the first vendor.

I've had American Home Shield since I've lived in my house, around 20 years. I called them recently because of my washing machine. It was very easy submitting a claim to them. I don't do the automatic because I like to talk to people, and it was excellent with their reps. The man they sent was also very good. He came and found the problem. It wasn't the machine. It was something that was stuck between the machine and the inside. Since he left, the washing machine's been excellent. Now it's full of water and clothes.

Contractor ran late on multiple occasions. But in each case, I was contacted to let me know of the delays he experienced with others before our time slot. I believe my appts. were always the last of the day for him. He was courteous, knowledgeable, professional and highly informative. I couldn't be more pleased with AHS and the resolution of issues I have had in this house.

I submitted a claim with American Home Shield for the dishwasher and it has worked very well since the repair. A-1 Appliance was great - they answered my call quickly and came at a good time. Also, the representative was very nice. It was a great experience as everyone was very nice, cordial and professional.

I called AHS because of my broken icemaker and they had it fixed. Their contractors did a very good job and got it done quickly. They were very informative about what was wrong and were pretty accurate. I'm very happy with everything and would definitely recommend AHS.

Oven door on a microwave cracked and AHS replaced it. The contractor was good. One man came and looked at it, figured out what we needed and they ordered it. Another man came yesterday and put it on. Both of them were super. Everything worked out real good because it didn't take very long for them to get the part and it didn't take them long to put it on when it got here. The appliance is doing really well now.

I recently had my air condition fixed by American Home Shield. It went out on Thursday and they got somebody at our house at Saturday evening. But it run about two hours and it quit. And then we got somebody back out here at Monday, about 12:00 or 1:00 o'clock. Our AC is doing okay since the repair. It's still running. I haven't had any trouble with American Home Shield and they would always come. I have advised them to friends to get it.

I was pleased with my experience with American Home Shield. I had a hot water heater problem and submitting that claim was quick. The guy came out the next morning and put a new part in and it has been working fine since. The representatives I spoke with were helpful and efficient. The contractor was very experienced - he knew what he was doing and explained to me what's going on.

I recently called American Home Shield concerning my air conditioner. It was easily done as usual. I called it in and they set up a time for me. I had someone here take a look at the unit and had it repaired within 48 hours. Everything has been good ever since. The contractors that came out to my home were very excellent people, professional and if I had my choices of contractor, I would like them to definitely come each time I had to call concerning their service.

I had an air conditioning problem wherein I wasn't getting an air from my unit. When I called in, I was very pleased with the assistance that I received from AHS. I got a callback from the company that they recommended. When the contractor came out, he introduced himself, checked the problem and explained to me what the problem was. He went out and made a phone call to AHS then came back and told me he'd get it taken care right away. He purchased the part and put the part on about 20 minutes later. The air conditioner started to work. I was very satisfied with the entire process from the time I called and make the complaint to do a quick service, until the service had been completed. I've been with American Home Shield for quite a while now. I've recommended all the people to AHS and I feel that I'm gonna be with them for quite a while.

Our most recent claim with American Home Shield was for an air conditioner repair. There wasn't any problem submitting the claim. I did it online but I'm not happy with the repair because I was selling the house. The air conditioner quit working, I called for the repair and the contractor did the repair. Two days later, the new tenant moved in and said the air conditioner wasn't working. I wouldn't recommend that contractor. He bragged about how a good technician he was, but evidently he wasn’t that good a technician as the service lasted about four days. I'm happy with American Home Shield and I've been with them for years. In fact, I have two houses that are insured with them.

I had turned on our furnace and it smelled like smoke and set the fire alarm off too so I submitted a claim online. It was really fast and easy to do so. The contractor was awesome. He called me the night after the claim and made an appointment. He came out to double check and we asked him some other questions about other maintenance on it and he answered everything. It has been great since the repair. I had a really good experience, so I would recommend AHS.

Our most recent claim was for our air conditioner but it ended up there's nothing wrong with it. The serviceman came right out and double checked everything. I thought maybe it was low on Freon but it wasn’t. He said it would help if we had an attic fan because that would help to cool it. It seems the system maybe a little bit too small and that's why it doesn't keep as cool as it should. So he told me things that would help to keep the temperature like closing off on other rooms that we don't use. I've used American Home Shield on numerous occasions and we've had good experiences with all of them.

We're very satisfied with American Home Shield. Most of the time, we're gotten quick responses from them but there was one exception where we had to call them back for a follow-up. They got it resolved though.

I had a problem with the water heater so I submitted a claim. It was a simple problem. The igniter was broken. Everything's been fine since they repaired it. It was a good experience.

Submitting a claim for an air conditioning service was easy. The work the contractor did was great. I haven’t had any problems so far with American Home Service. They've done a good job.

I called American Home Shield one time to get somebody out to do the plumbing because something was stuck in there - the water was very low. They came out and did what they had to do. They were efficient, quick, friendly and professional. They made sure that I've paid my $75 call deal when they got finished. They saw the problem in less than five minutes. I'm a disabled senior, so having a home warranty helps me out because I don't have a lot of money and when something goes wrong, it's good to have American Home Shield as a cushion. All I got to do is pay the service call and that really relieved me of a lot of stress.

I've used American Home Shield twice. Once for my air conditioning unit during the summer, and then lately I’ve had an issue with my dryer, and both times they came very quickly and got me taken care of. The service was great. They got somebody in on both occasions, so I’m very satisfied.

My water heater went out and it started leaking so I called American Home Shield and got an appointment. I was notified who the repair people would be and all in a timely manner. However, it took 12 days to replace the water heater and I thought that was too long. I was not happy with that. Normally, a plumber repairs those around in their trucks and can do it the same day. But for some reason, the contractor had to get the water heater from AHS. I guess they had to order it from some place. But since the repair, it's been working okay. It's a lot for me to be to take a hot shower. Overall, it was a very good experience and I am very happy with AHS. When I needed something done, they’ve been very responsive and made the repairs.

My recent claim with AHS for my washer went very well. However, I chose to use as a repair person because everybody else was on contract hold. I had to wait 2 weeks for them to get to me but when they came, they did a good job. They repaired the washer within about 5 minutes and it's been working fine so far. I was very dissatisfied with my claim for the air conditioner though, but that was because of the contractor. There was not anything that AHS did other than not solving the problem quickly enough. It took me from July until two weeks ago, with two lousy contractors, to really get the air condition to what it was supposed to be. It was the worst experience I've had since having American Home Shield for 11 years. AHS should do background work on their contractors before getting them.

I've had AHS for years. I've had dishwasher and refrigerator repair, and then on a ceiling fan that caught fire. I only had one experience with them that wasn't particularly bad - the repair man did not repair my air conditioner properly. When I called back, a supervisor came out and picked up on it. I eventually had to get a new unit anyway. I also had to have new faucets one time that the repairman said that they don't cover. I had to hire another plumber to come and put them in, and I was a little sad about that. Some people don't like paying that monthly fee and not using it. I started with $50 and it has gone up to $75 now. But I think, "What would a dishwasher man charge me to put a new motor in?" So it makes a difference. AHS covers almost everything and I would never do without it.

I have an ongoing claim with AHS right now and it hasn't been resolved. Submitting the claim was no problem, I did it online. The contractor came but they couldn't find the part so AHS is trying to find the part now. However, it's been lost in the mail and my microwave is still not working.

Our air conditioner was out so we submitted a claim with American Home Shield. They came as quickly as they could because we didn’t call until in the evening. The contractors they sent were fine and did the repair very quickly. Since then, the AC has been great and there were no issues. Our experience was seamless and very efficient.

About a couple of weeks ago, we had a couple of plumbing leaks. I went online and used the AHS website to submit the request. I got a callback shortly thereafter, got the appointment scheduled, and the next day, the contractor came. It was a very nice experience.

I was very pleased with American Home Shield. The thing I thought was best about them was that the person who came out to fix the plumbing problems gave us some suggestions on how not to have that problem again. Also, the fellow who came out for the first visit (we needed 2 visits), called American Home Shield and made sure that we didn’t have to pay our $100 deductible. They were very good. I thought they were very kind and considerate, and they fixed the problems as they came within a reasonable amount of time. The only thing was it did take a couple of days, but you have some delays even if you call your own person.

We only had one claim so far with AHS and it was for our furnace. The lady who took the call was very professional, polite, and patient. She hooked us up with the right person, who in turn came and fixed the problem. It was really a fantastic experience.

We filed a claim with American Home Shield for our garage door. We got along well with the contractor that was sent to our home. They were good and our garage door has been operating fine since.

My air conditioning was blowing warm air since I guess it was just out of Freon. The call to AHS to tell them what was wrong was very prompt and not even 30 minutes later, someone called me. The gentleman sent by AHS took care of the issue quickly since I had to be there on my lunch hour. He was very professional and I have no complaints about the service. My friends have picked up their warranty plan as well because of what I told them about AHS.

I thought my pool had a leak so I submitted a claim and it was very easy. The American Home Shield representative was very courteous and friendly. The contractor got in touch with me and was able to come that day and took care of it, so it was convenient. (Reporter) Lauren: Before we begin, I want to let you know the call may be recorded. Can you please describe your most recent claim with American Home Shield? We’ll do business with them again.

I have worked with and loved AHS in the past on other homes that I owned. This time I do have a complex issue it appears but there is no way to get any assistance. I cannot order service online because I have an existing order. 3 plumbers have been dispatched to find & fix gas leak behind stove. None have been able to do any work on this. Today I was on hold for 1 hour with the gas company and then 2 hours with AHS trying to get in touch with a supervisor. Finally talked with a supervisor who promised to help me and to call me back after he talks with his manager. No call yet. Another day has now gone by with NO repair. Any help or ideas would be much appreciated. Thank you.

We had a toilet and sink that was leaking in our rental house. We simply called it in with AHS and a contractor took care of everything and did a good job. It was an easy fix and the repair was done quickly and efficiently. The contractor was nice, professional, and he told us what to do in case we had a situation like that again.

I haven’t made much claim recently but I did have in the past and it was always a great experience. The last one was the garage door. Prior to that they had a company come out to fix the toilet.

The ignition switch on my water heater was not working and the pilot light was out so I contacted AHS and they responded quickly. The contractor got back to me the next morning, and the technician showed up on time. He was great. He diagnosed the problem quickly, explained to me what was wrong, and fixed it right away. The whole experience was a lot smoother than I had anticipated it would be. The service was excellent and I was very happy with it.

Our garage doors were not working so I went online, went through the process to submit the request and then I was contacted by the vendor to schedule the appointment, which all worked easily. The contractor that came ran through the problem, troubleshoot, place what was needed and got it back working. Everything's positive. It's relieving because it was resolved and I got other things to work on so, passing the problem over to someone else helps.

We filed a claim with American Home Shield for our dishwasher and it was very quick and easy. They called me right away and the contractor that was sent out to our home was excellent, but the dishwasher hasn't been fixed yet because they're ordering another part. Overall, I've never had any problems with AHS.

Submitting the claim to American Home Shield for our washing machine was very easy. I couldn’t get online, so I did it on the phone. I then spoke to one of the representatives to set it up, and in less than five hours, I got an email of the person who was coming out to look at the washing machine. We then set up the date that was available for him to come, which was within two days. He told me the washing machine had to be replaced because it’ll cost too much to fix. So, they replaced it, and it has been going good since. American Home Shield was very excellent, I recommended them to my brother and mother.

We closed on our home on the 17th of September, and are still in the process of moving in. We’ve been very fortunate so far. The only issue that we had was an air conditioner that wasn't working. American Home Shield took care of it right away. Submitting the claim was a very good experience, and the contractor was very helpful. He had a couple of personal issues. He travelled with a van to do his calls and his engine blew up, but he borrowed his son’s car to get here to keep the appointment and was able to get us up and running. I would recommend American Home Shield. Whenever I’ve called them, it wasn’t challenging or unpleasant. The people that handle complaints have been professional and friendly.

My most recent claim with American Home Shield was for a range. The thermostat on the range went out. They could not find one or rebuild one so they bought us a new slip-in range. Submitting a claim was not a problem. They took a little while because they tried rebuilding the thermostat and couldn't get a rebuilt thermostat that would work. Considering the rewards, the problems were minimal. We've already moved from that house and left that range there. But it was wonderful while we there, something to use, and my wife loved it. The cooperation that we received from both American Home Shield and the contractor who handled and attended repairs for us was really good. We were kept up to date and never had any question that the problem would be resolved. The experience was wonderful.

The washing machine was leaking. I don't have access to Wi-Fi where I was at that time so I had to turn in the claim over the phone, and there was a ten-minute wait. I'm doing construction work and I didn't want to wait so I called the president's office and they took care of it there, because there was another issue. The service provider had not submitted the payment for the last one and it wouldn't let me submit my service order because it said that I owed money. I got taken care of quickly and efficiently because that's the way the president's office is. The contractors came this morning and took care of the problem. It's also very convenient that they take debit cards now and I appreciate that.

I was on hold for two hours and I was transferred twice before I spoke to someone to help me. Their website was not accepting emails. Terrible customer service. The person who spoke to me first I couldn't understand anything from her and she spoke so fast. Then they will not give me back a credit for a charge that just happened few days ago. This is a terrible company, I don't recommend this American Home Shield to anyone. They are unprofessional and unreliable. Stay away from them.

The heaters were not working so I submitted a claim to American Home Shield and the process has been good. That's why I stay with them. The contractors they send have been awesome.

Ice was forming on the bottom of the freezer of our refrigerator. I submitted a claim online and got a quick response from American Home Shield. Other than them proactively contacting me to set up an appointment, they’ve worked out great for us. I haven’t gotten jacked around at all. I had contracts before where I would be told something will be covered but it's not. I haven’t had that experience with American Home Shield. My interactions with the contractors have all been positive. They’ve all come out and done what they were supposed to do. It’s been efficient and hasn’t required more than a single visit on any of them.

I like the contractors that AHS have. The one I had who put in the water heater and the other one who did the machine were both excellent, and they got here the same day that I called, which is unbelievable. It took the one who did the washer a couple of days to get a part, but he fixed it right away and and says it looks like it is in good shape. They've been very good, so I've had a good experience with AHS.

My air conditioner randomly stopped working so I put in a claim with American Home Shield. I made the claim at 10:00 at night. The next morning I had a call from the repair people and they were able to schedule and come out the following day. The contractors they sent were great and very personable. They were able to answer my questions and explain to me what went wrong. They troubleshoot my air conditioner quickly and were in and out in less than an hour. They let me watch, which I really appreciate because I'm always curious as to how things in the house work. It was pouring down rain and they were really cool with my no-shoes-in-the-house rule and making sure that nothing outside got inside the house. I have been with American Home Shield since I bought my house in 2008 and keep renewing because they’ve given me good service.

I’ve not had a bit of problem with American Home Shield. They're responsive and professional. The AC contractor that came out most recently, Myers out of Birmingham, is a really good outfit. AHS needs to hold on to them. The other one that I had was okay. Only problem was they started a preventive maintenance program where you could buy into it and get two inspections on your air conditioning a year. I guess it was non-profitable for them so they quit it. But I went with Myers. They offer it now and I do enjoy that because a pound of prevention is worth an ounce of cure.

We’ve had two service calls in a little over a year that we’ve had American Home Shield. The most recent one was regarding a garbage disposal that was leaking. Submitting the claim online was very easy. Contractor responded right away the next day, came out within 24 hours and replaced the garbage disposal.

My air conditioner went out and AHS sent me a contractor who was really neat and professional. He knew exactly what to do and was able to find the problem right away. I’m very grateful that he was able to take care of the problems very fast and not have to tear everything down to see if he'd get to what’s wrong with it. He had to order the part but at least he got it taken care of within a couple of days. That was quick. It was pretty hot at that time. I really like having the extra insurance for the house. In case something breaks, I don’t have to worry about it.

Submitting a claim to AHS was good. However, we've got to call their contractor to come back out here. Other than that, my overall experience with them was good and I'd recommend them.

We had our AC repaired. There was a contractor of American Home Shield over the phone and the other one explained to me what was going on over the phone. They were knowledgeable and they've been great and cleaned up after themselves. I'm happy and I'll keep my contract with them for sure.

It was good when I submitted a claim to American Home Shield regarding my air conditioning. The contractor they sent out was really nice and seemed to know what he was doing. He knew what was happening and took care of it.

I renew all the time with American Home Shield and I'm happy with it.

We had some problems with electrical wiring and American Home Shield responded with a very good service company that took care of the problem. I've had American Home Shield for a number of years and they’ve always been very good.

There's a drain when the air conditioner runs and then the moisture fills up from the evaporator where it overflows outside a house. In my air conditioner's case, the drain was plugged up where it wasn't draining to my drain lines in the house. What American Home Shield found out was once they put a Nitrogen bottle to clear out the line, that's all it was. But the water was coming down because of the slope - it came down in my ceiling and it was dripping inside the hallway. It turned out to be not a major repair, but I was happy that they were able to figure it out.

I submitted a claim to American Home Shield for my garbage disposal. The experience was good and the contractor they sent was fantastic.

AHS sent Sears out and I had to wait a whole month for the part to come in. Then when the part came in, they told me that I had to wait another month for them to install it. So my husband called AHS and they changed it to another company, who came right on that the next day. It was a long wait, but the repairs that have been made were excellent. I would recommend them.

I had American Home Shield come and fix the water pump on my furnace. I submitted the claim online and it was very easy. The contractor were very professional, came right out and did what he needed to do, and left. They've got great customer service.

American Home Shield has been good to me for many years. I recently had my backyard Jacuzzi heater fixed. They gave me the person I had requested right away. It was who they had given me about a year ago when I had a problem. It got taken cared of. AHS called me to ask me if it was done and I said yes, "It was." They use reputable people. If you don't like the people they use, they'll send somebody else out. If you like the people they use, they will recommend them again if something happens to that product and they will make sure that they come out to your house.

The work was great.

I’m glad that I have American Home Shield. It’s convenient and comforting to know that they’re there and if anything goes wrong, it’s not going to break the bank. However, we had one experience with a contractor which was not so pleasant. It was over a plumbing issue. I talked to AHS and asked them not to send that contractor again. AHS handled it and said they wouldn’t.

My most recent claim with AHS was a nightmare. We had three separate vendors, and it took almost a month to fix my washing machine. The first guy did not know what he was doing, was very rude, and didn’t get close to fixing the machine. He said to me, "You can't watch me while I repair your machine because it makes me nervous." He should be in a different business. Then they sent another guy who had fixed some things for me before. He was a really sharp, really smart guy, but he missed it, and didn't get the right thing that was broken. He replaced the drum in the machine and some other parts, and it worked when he tested it. But as soon as he left, I put a load of wash in, and it didn't work. Then his brother died and therefore he left for three weeks, so we couldn't call him back.

I've been with American Home Shield for probably 18 years. They had a provider that he first time they came they took an awful long time working on my air conditioning. And I did have to pay extra because Home Shield only covers $10 per pound of freon and they charge like $55 or $65. I ended up paying $200 extra. The air conditioning worked for a few months, and then after 90 days, the unit was not working again. And so they sent the same company out. The technician was up on the roof for 2, 2 and a half hours in a 110 degree thing trying to do something. I don't know what he was doing. Finally, he concluded that the freon was leaking again. And I said I put enough freon in both units when they were off the first time, but he said it need some more. So I ended up paying another $225 extra for the extra freon fee.

Our AC (Geothermal) went out in July. I opened a ticket, got a quick response. That is where the experience goes south. The company they assigned to me did not contact me, so I contacted them. They plainly said they were too busy to make it to my location. So I called AHS and they verified what I told them with the company. They could not find anyone else for a GT system so I offered the company that installed it in 2004.

Submitting a claim with American Home Shield has always been good. I recently submitted a claim for the replacement of my washer and dryer. The contractor they sent was great. However, I have to call and talk to them because the replacement dryer does not dry at all though it's a brand new dryer but it's not their fault.

My most recent claim was for the washing machine. The response time was very good and the contractor was very professional.

I just had an air conditioning claim where the system stopped working. It was a wiring issue and they fixed it the same-day. It was perfect. The contractor called after I spoke to the AHS claims rep. He set up the appointment the same day, called prior to coming out within the time frame, and showed up. I'm very pleased with the service.

Recently my wife submitted a claim for our dishwasher and she said it was easy. The contractor they sent was friendly, very knowledgeable and experienced. We're satisfied. AHS is a good thing to have and I highly recommend them.

Worst Customer service and care experience I am having with this company. It is one of the expensive home warranty plan I took assuming that the service will be in accordance with the price and advertisements. My Service issue is not being resolved and it's me who is following up again and again. I filed this claim for my Dishwasher on Aug 17th and since then there are total four technician visits - that too upon my following up (looks like they don't care unless you follow up). On first visit, I got the 'expert' advice of adding vinegar to wash cycle. Which I followed but nothing happened. Then on second visit I was told that some part needs to be replaced. One week later the technician came back with the part and tried to replace but gave up saying that it will damage the property!

My experience with American Home Shield was nice. Submitting a claim was very favorable and the guy was really good. It's the best experience we ever had with an appliance repair and it's working the way it should.

AHS is a great product for the price that I pay. Doing claim submission online is easier since it tends to be a little more difficult over the phone. The contractor they sent for an air conditioner claim was great. I highly recommend the contractor, which is weird, because normally you don't get a good one.

My recent claim with AHS was for a refrigerator repair. I submitted the claim online through a smartphone app to request a service then the appliance repair people contacted me. We arranged a convenient time, they came out and made the repair. After that, the fridge is working as it should work. Overall, being able to request service either online or through an app is super convenient and AHS works as advertised.

I was surprised and delighted by AHS. It was very easy to make the connection and they were very quick to respond and terrific in two instances. One was to fix a garbage disposal and the other was to have the routine fall furnace check-up. They came out within a day and did the job exactly as I would have hoped.

It's very easy to submit a claim with American Home Shield. I do it online and can do it from my phone. The latest one I submitted was for my air conditioner. The contractor they sent was very professional and he fixed the problem within 15 minutes.

I had some rusting in the bathroom, leaking in the faucet, and dripping hot water heater. Claim submission with AHS was short, sweet and to the point. They immediately gave me a case number and a contractor. I was called 24-48 hours later and we agreed upon the time. The contractor was so professional and showed me if I was to have a little problem like the flushing of the toilet, I can fix it myself. I also got him to replace something that was not on AHS. I got a new garbage disposal, so I was very pleased.

When we moved in the hot water heater didn’t work and we didn’t know we had the contract with American Home Shield. Usually they don’t do things after-the-fact if you don’t make the claim. So we had it put in on our own and they helped finance it or gave us the money for it. They also came out for a smaller project on our garbage disposal. The guy who came out was very professional and took care of everything.

AHS uses wonderful contractors. In our recent service we had an HVAC company come in and be a resource for us. He explained the issues we were having, how to help, and what to look for in the HVAC system. The tech also helped us know what to look for when having regular service to the HVAC and how to know how is in it to bill us and who is actually there to solve our problems.

My AC was having issues. We submitted our claim online and were contacted within a day or two. A technician came out and it was nice that he called about 20 minutes before doing so. He was very professional and took care of the problem. The heater also had an issue and I requested the same technician to come back and he did. Both times were great. Everything is convenient with AHS. The technician also talked to me about how great American Home Shield is. My husband and I weren’t sure about renewing but he highly recommended AHS.

I had a leak and water issue and submitting the claim to AHS was perfect. My entire experience with them has been excellent and I would recommend them to a friend.

AHS sent a water heater contractor out to our house and he was foul, spoke bad and had a big chip. He told AHS that he wouldn't do it for the money AHS was paying him and he wanted 470 dollars more. AHS told us that they were paying him 375 to do the job and supplying the water heater. After paying AHS for 13 years at 48 dollars a month and never having a claim, they send this company out and I have to pay another 470. AHS refused to send another contractor out, so I am cancelling and going to Lowe's or Home Depot and getting them to install because they will stand behind their contractor. I hope my insurance company will get some money out of AHS. I will put my 7500 dollars that AHS doesn't appreciate into a savings account with interest.

My motor in my heating and air unit caught on fire so I put in a claim with American Home Shield. I called them on a Friday night, so I didn't get anybody out till Tuesday. The contractor they sent was very nice and polite, and knew exactly that he had to replace the motor. I really liked him. He went upstairs and said "This is your problem. The motors burned up." I had bought a new digital thermostat to go upstairs and he put it on for me which was sweet of him. They apologized they couldn't come before Tuesday but he was right on time.

Every time I've contacted them, they are ready to send someone out. Thankfully, I've been able to correct the problem myself recently & I've cancelled the order within time frame but they have sent repairmen previously to fix something.

The contractor came to our house to replace a ceiling fan. Once it was determined a replacement was needed, I was able to go to a home improvement store to pick out a ceiling fan of my choice. The technicians installed the fan after picking it up. For the most part, the technicians did a good job installing the fan. I used the blade balancing kit to balance the blades.

I called American Home Shield and talked with a rep over the phone for an air conditioner claim, and everything was accomplished on time and with no problems. Their repair guy was professional. He looked up in the attic and explained what was wrong with the air conditioner, what was needed to be done, and told us what parts were needed. He got what he needed and did the job in one day as he said they would. We were satisfied, and didn't suffer in the heat. It was good service.

I had a problem with the refrigerator and if I had known what was wrong, I could have fixed it myself. But I didn’t know what was wrong ‘cause I didn’t know how to take the part off. The techs came out when they said they were going to come and they were quickly able to diagnose the problem and tell me how to fix it. It was really simple. This is the second time I’ve had somebody come out, but for different things, and both of the contractors were very polite and fixed everything very fast. I was concerned that AHS might send me crazy people or people that don’t know what they’re doing but I’ve been very happy with both of the contractors. They were both very good.

When I submitted my latest claim with AHS about our microwave that died, they were very attentive and got back to me as quickly as possible. The contractor contacted me and we discussed the best time to meet up. It’s actually ongoing because the microwave that I ordered was too big for the space that was provided. But it’s not on American Home Shield or the contractor that came out, that’s on my end. As far as they're concerned, I have no issue with them.

All the interactions I've had with AHS have been okay. The only thing that was a surprise to me was when I had to call a plumber out before and it was an additional $200 if they have to dig. They sent a letter confirming the fact about the digging that had to done to replace the pressure valve outside and referred me to the section of my contract. I wish I had been told when I called that it was an outside issue and that they have to dig. I wasn't prepared and I had to take some money from somewhere else to pay. I don't like financial surprises, and for the amount of digging they did, I could have gone out there with a spoon and dug it up.

I submitted my most recent claim with American Home Shield all off of the phone and it went smoothly. It was about the freezing up of the refrigerator water line. They came the first time and didn’t fix it, so they got the part the second time and fixed it. The technician was very good. They showed up, did their job, and since then it's been trouble-free.

We contacted AHS for a component for our outside central air. They came within hours of the day we called. I put the claim at 7:00 am and it was fixed by 4:30. The contractor sent was very friendly and courteous. We explained what happened to him and he was able to fix it immediately. He had the part in the truck. He was also really helpful and explained the whole system. We only had to pay the $125 service charge which we were contracted to pay. It was the first time that we used AHS and we're very satisfied. They were very professional and we were able to make the request online before the offices opened and got a prompt response from them. We'll continue to renew our contract with them.

The latest claim we filed with AHS was about the refrigerated air conditioning and it was good. The contractor's service was fine as well.

Our gas furnace stopped working and AHS sent someone to fix it. The one who came was very helpful and informative. My wife and I have recommended AHS to other people. It’s helped us out when we bought our new house.

I had called American Home Shield out to fix the air conditioner, it was a capacitor and they fixed it promptly. I was happy with what they did, it was done properly and efficient. Then I called PG&E, they were putting in free blowers on the air conditioning unit. They came out but they said they couldn't put it in because the heater didn't work. And I thought, well the capacitor, it's a dual pack unit so it does both. I called AHS back, making an assumption that it was still going to be covered because it's still the same unit. But it wasn't and it was kind of disappointing. The funny thing was that AHS wouldn't fix the heater because they said they were separate things and it wasn't connected to the air conditioner, while PG&E wouldn't install the blower because they said the heater didn't work and they were connected.

I called American Home Shield for a plumbing clog and they got someone out the next day. He was knowledgeable and he fixed it. It's been running perfect since then. AHS people were awesome when I submitted the claim.

I had a pleasant experience when I submitted a claim with American Home Shield. The contractors they sent came in, did what they said they were going to do, picked up their $75 check and left. The performance has been efficient since the repair. I'd definitely recommend them.

It' s a lot cooler in my house since I submitted a claim with American Home Shield for the AC unit. I did it online and the next day somebody called me to let me know who it went to and when to expect them to call. The contractor they sent to my home was great. He came in, troubleshot it, figured it out, came back a couple days later with the part and fixed it.

My most recent claim with AHS was the air conditioning. I got online and submitted the claim and the people called me by the end of the day. Their contractors told me that they would be out the next day and they were here on time and were wonderful. They fixed the problem and I paid the co-pay. They left and it was great and I had no problems at all.

American Home Shield is a great insurance company. The latest claim I had with them was about the problems that I have with plumbing. When they placed the work order, they came immediately to the house. Everything was perfect. The plumbing company have done the works before and all those times they gave very good and excellent service. But I'd like American Home Shield to get in touch with them again to follow up because they ordered some parts and they need to come back and complete the work. That's it. But besides that, they have done a wonderful job. I'm very satisfied with American Home Shield.

I had two recent claims with American Home Shield and it was easy submitting them. I didn't have any problems at all. I had a stove that was not working and I had a problem with the ice maker in my refrigerator. I really liked the contractor they sent. He'd been here before and he is a sharp young kid, very thorough and did a nice job.

Majority of the things that AHS contractors have repaired have been very good. However they have a few contractors that I've had to put my foot down and won't allow back on the property again. One destroyed my pool pump and left the equipment unhooked, so I had a geyser when I got home flooding the neighbor and debris left around. I complained about this contractor three years in a row every time AHS tried to send them. I had to fight AHS over this last time, but we got through it and it worked out in the end. I also hate AHS' automated call line since it cuts me off and will not let me through to a customer service representative. It assigns a contractor without giving their name, only the telephone number. I don't have internet at home. Nevertheless, I always recommend AHS.

Our experience with American Home Shield has been excellent. I have told many, many, friends to go with it. However, the only thing that stands out is that we have insulation that is literally blowing out of the duct work. And twice we’ve had people here and everybody says there’s no problem but there is. It doesn’t make sense. There might be a breach somewhere.

I had a hot water heater go out so I went online to file a claim with American Home Shield. The plumbing company that came out did a good job. It was seamless. I'm glad I had the service.

I had a good experience with American Home Shield. Our most recent claim with them was the leaking washing machine and everything went fine. I need to call them again to put in a bathroom faucet.

American Home Shield is great. I have two rental properties covered by them. The first one I had to have the hose on the washing machine fixed. It was and they were wonderful. But I had trouble with the ones that dealt with the air conditioner. I was upset because they called me on the phone saying that they’re going to take $100 co-pay out. I said: “Okay. That’s $100, right,” but they took $160. If they charged extra for the refrigerant, I wouldn’t have minded that but they should’ve told me they were taking $160 out, not just do it and not tell me. Another problem is they’ve been out to the house twice and still didn’t fix the problem and now they have to come out again. It’s just that one contractor I’m having problems with.

We submitted a claim with American Home Shield for our oven which had a problem with the control board. The contractor came out and looked at the error code on the control board. He determined it was faulty, ordered one, came back and fixed the problem. I would recommend AHS.

My latest claim with American Home Shield was for my air conditioner. I went online, submitted the claim and they sent someone out the next day and came about stuff that's wrong with air conditioner and got its parts fixed. And since the repair, everything has been working fine and has made things comfortable for me because it was right at the end of the season. They did what they're supposed to do and I was satisfied. I'll recommend American Home Shield

It was great when we submitted the claims. The people that have come out have been super nice. We found out that the furnace is further away from our bedroom, so it's just an issue of having a bigger house which the room is harder to cool off. They didn't have to fix anything. We also had a claim for the toilet and that was a good one too. The tech was able to figure out the problem. Everybody that American Home Shield had sent out has been great.

AHS is good and their people are polite on the phone. Everything went very well with my most recent claim. I gave them week because there was a festival going on down here and I didn’t want anybody have to come all the way from Pensacola or Mobile because of the traffic. The techs came on the day and did the job and were gone. It was perfect. I had a problem with the billing, but it was because of the credit card company I used. The tech swiped the card on his phone and the credit card company blocked his phone because they didn’t know what was going on apparently. I got it paid today.

So far, our experience with American Home Shield has been good. The only negative thing is sometimes, I don’t get anybody to come on the weekends. We didn’t have hot water for a whole weekend and had to wait until Monday for somebody to come. But other than that, submitting a claim is easy and the contractors they have sent have been great.

My recent claim with American Home Shield was spectacular. Submitting a claim was easy to do. The contractor had been here before on a different problem. He knew the house and the complex ,and immediately diagnosed the problem. He actually had the necessary products to repair or replace it. American Home Shield is very efficient and their website now functions very well.

Recently, we've had a few claims with American Home Shield, and one of them is the disposal. My husband called and AHS sent a technician who fixed the issue. We couldn't be home so my son-in-law came over, but we forgot to leave him a check. It was nice because they said we could pay it after and it wasn't an issue, so it worked out very well for us. The only problem is waiting on the phone for long. One has to wait forever to talk to somebody.

I have American Home Shield for my rental property and I also have it in my own home. The latest claim I had was when my refrigerator went bad and it stopped working. I called AHS and they scheduled a visit. The contractor came on time on the day and time that they said they're going to be here. He explained what was going on with the fridge and they ordered a piece that needed to be replaced. They came back a week later when they already got the piece and installed it. They did a really good job. The service has always been prompt and courteous. Great customer service. It's great to be insured with them.

It was easy submitting a claim to American Home Shield. We had a leak and the one who came to fix it was very good and professional. We had a fine experience with AHS and I would recommend them.

The only problem we had was getting somebody out. The company that American Home Shield had sent was busy so they took a little time to get to us. It made my wife mad because it was hot here and I was out of town. Other than that, everything as far as American Home Shield has been great.

My confidence in American Home Shield is much better than it was. I had an air-conditioner problem and they acted on it right away. The technicians they've sent out were excellent, knowledgeable and very efficient.

I submitted a dishwasher claim online and it was trouble-free. The next day or two, I got a call from the appliance repair place and they had a guy out. When they had it checked out, they ordered a part then came back and repaired the two things. No problem. I've had American Home Shield for about 15 years and I haven't had a problem yet.

I recently had a problem with the refrigerator-freezer. I submitted a claim with American Home Shield and it was easy. I’ve had them for years and it's been a good experience with them. I let them deal with the contractors because that's the best way. They tell the contractor to fix the problem, they call them to verify it’s not really overboard, the contractor does their thing, and away they go. I prefer to pay the trip charge directly to the contractor than to American Home Shield. They’re really qualified people that diagnose the problem and products needed.

I submitted a claim for my washing machine recently. The contractor they sent was fine and the performance of the washing machine has been good since the repair. I had a great experience with American Home Shield.

I sleep better knowing that American Home Shield is there when I need them. AHS reps have been very cordial and effective. The technicians have been friendly and professional. There's none of them that I would not want to come back. We’re very satisfied with American Home Shield.

We had a water heater replaced because it was leaking. We submitted our claim online with AHS and there wasn't any issue at all. The contractor was a nice guy. I was with him the whole time he was here and he was very thorough with what he was doing. I would have him back again if I needed him.

With AHS it's a guarantee that the issue will be resolved. Submitting a claim is easy and I've become an expert. You just call the number and shortly somebody's going to call you back and usually tell you when they can get there. And then when they come, I've only had one person that I ask them never to send again. We've had it five years so every other person or company that they've sent has given us excellent work. I like AHS!

The most recent claim I had was for my garage door spring. It was easy to submit the claim. I called that day and the very next day, they had somebody out to fix the problem. The garage door has been excellent since the repair. I own seven different houses and they are the best home warranty product that I’ve dealt with. Outstanding!

Everything’s very pleasant, quick turnaround. My air conditioning went out and they called the next morning and came out the same day. I’m pretty surprised.

American Home Shield were extremely helpful. There's been a whole number of processes that go on when you sell the house, and they go out of their way to explain what's going on. If we ever buy another house, I will make sure that they carry the contract on the house. Submitting the claim with AHS was very easy. They did recently our heater and those guys they sent were terrific and very helpful – my favorite contractors. They work for Climate Kings and they were a brother-and-brother team of a three. Even though the heater works fine, they still went up in the attic and looked at it.

My garage door wasn't working so I filed a claim with American Home Shield. It's been easy submitting the claim so far and the technicians were professional, got the job done, and took care of everything.

I've had AHS for a few years now and all the services that I ever received have been with good suppliers. My most recent claim was for something that the plumber needed to change in the bathroom. I went online to submit the claim and it was real easy. The contractor was very nice, knowledgeable and professional.

It was easy to submit the claim. I made a phone call and they set up an appointment. The claims process went smoothly and the washer has been working fine since the repair. The contractor did a great job.

I put in a claim with AHS because I had a stucked-up drain line. I called and made an appointment and I was contacted by a plumbing company. Then, the plumber came out the next day. They did a snake and they tried to clean out or unclog the problem. Then, they said they couldn’t fix it, that they would have to access it through the vent and that they were not authorized to do that. Then I got a call from AHS telling me that our contract agreement stipulates they cannot go through the vent - that it’s not covered. But okay.

I had a plumbing issue and submitted a claim online but it was not covered by American Home Shield because what was causing the issue was on the exterior. I own a brokerage so I have more interactions with AHS since I also deal with them for the properties that we manage. I’ve noticed that the companies involved depends from area to area. Although most of our experiences have been very good, we also had very bad ones.

It was my first time to submit a claim with AHS online and this was for my dishwasher. The process was easy and I didn't have any problems with it. After we made an appointment, the contractor came out and did what he needed to do. He came back in the evening because he did not have the part that he needed at the time. He told me how and what I needed to do to keep it running good, and since then, the dishwasher has been in good condition. I had a very good experience with AHS.

I would always recommend American Home Shield. Submitting a claim is always really easy. I usually just call. I think I’ve done it one time on the internet. But I’m 80 years old so it’s better to talk and they've been very good to me all this time. With our most recent claim, the contractor they sent out was good with the garbage disposal and a faucet thing. He was very good at telling us exactly what to do, how to make it run longer.

Our air conditioner wasn't working so we submitted a claim to AHS. It was an easy process. They sent a nice guy who was professional - put on booties before he came in the house. He knew what he was talking about. He diagnosed the AC quickly, had the needed part ordered and came back the next day and did a good job. Everything's been fine so far with American Home Shield. I'm glad we're working with them.

The last time American Home Shield was here was for the air-conditioning. It was taken care of in a timely manner, but it was difficult getting it across to them that we needed somebody as soon as possible because the person that they deal with is about an hour away instead of someone in our town. I have respiratory problems and we did live in Florida. It was about a hundred degrees so I cannot go without the air-conditioning. I also had to call them several times because the people were not responding back. Then, the contractor came out. He was fine, took care of the problem, and did not have to come back. I explained to them what was going on so that they knew what they needed to know before they ever came. I recommend AHS to other people.

My experience with American Home Shield has always been great. My most recent claim with them was my air-conditioning. Submitting a claim seemed to be easy always. One phone call, contractor calls, makes an appointment, shows up on time, just to be done on time.

American Home Shield is great. We love them. Our last experience was for a plumbing and it was handled wonderfully. We were very satisfied. We had an issue during the air conditioner claim but it was more of an issue with a few employees and the company that was sent out. But American Home Shield stepped in and made it right, which was a good thing. Once our commitment in Florida is done, we're going to move back to Texas and we will still have American Home Shield. It's how much we think of them.

My most recent claim with American Home Shield was for my air conditioner and submission of the claim was really easy. After submission, the person gave me a call and they came out like they said they would and fixed it. They didn't have to go searching for a part. He texted that day and took care of everything. The performance is a 10 since the repair.

We recently made a claim with AHS for two items, a non-functioning oven and the ice maker on the ref. The contractors were very pleasant and knew what they were doing. Very satisfactory experience.

I had an air-conditioner problem so I sent a claim to American Home Shield. I used the website to submit the request. It was an extremely easy process. I got a reply quickly saying that the request had been given out to a company. The company called me later that day and set-up an appointment time. The guy showed up and he was very helpful and cooperative. We figured out what was needed and got it fixed. Overall, it was an excellent experience.

Our water heater needed a part. It took almost 3 weeks to get the part so I had no hot water. Every time I call, I'd get the runaround from the plumber. They'd say, "We got it" but then they didn't show up and didn't have the part. It got very frustrating. So I called American Home Shield to complain. It took almost 3 weeks to get it fixed. The problem is the contractors have to contact American Home Shield to get authority to get the part. They don't expedite the part so it takes a long time. But claims submission is very easy, and the contractors were very good.

The microwave went out and submitting the claim with American Home Shield was easy. Plus the technicians were good. We all watched the football game and they were doing what they had to do, cleaned-up (in-and-out) and were gone in no time. The microwave has been working excellent since the repair.

I once used American Home Shield for my air conditioning repair and submitting a claim was super easy so I was very impressed. They sent somebody out that day and it was fixed. The technician was a nice guy and he repaired it right away.

We've had very good experiences with all the claims we've done over the years. My most recent claim with AHS was for the water heater. A very nice young man came and he was a veteran because he was really pleasant, fast and got all taken care of. After the repair, the water heater is working good. Overall, my AHS experience has been extremely satisfying and I would not live anywhere without something like this.

Submitting a claim for the air conditioning was very easy. The contractor they sent was fine. There was something that he didn't do originally and he straightened it out. There's been no issues since the repair.

I contacted American Home Shield for the cleaning and check-up of a furnace. It was easy submitting a claim to them. The contractors they sent were fine. They explained everything they did and showed me everything they were doing. Overall, it was a good experience.

I filed my recent claim with AHS online and it was extremely easy. The contractor then came and he realized the problem immediately so it was very quick for him to fix - it took less than 30 minutes. It was an excellent experience.

I had a well pump replaced by American Home Shield. Submitting a claim to them was very easy. They sent out their contractor the same day. The guy was very nice and did a good job. My wife handled most of it and she was happy. American Home Shield is easy to work with and got the job done.

We haven’t had any problems with American Home Shield. We’ve used it 2 or 3 times and it’s been good service. The automated system to set up a service call without having to be on hold is good because sometimes the hold time is kind of long just to talk to an agent. And they give you the name of the company that they’re gonna send out. So that's good if you want to contact them on your own before you hear from them in case they’re too busy.

I submitted a claim with American Home Shield for my air-conditioning. I called and they said somebody would get with me within the next 48 hours. The service was fabulous. The air-conditioning unit has had very good performance since the repair. The only thing is the warranty which we pay for on an annual basis where they restrict a dollar amount for Freon, which is ridiculous because no place in the country can one get what they allow on American Home Shield. It's like seven times the amount. It seems like they have restrictions that other companies don’t have. They are restrictive but fair.

American Home Shield got my air conditioning working fine and it was taken care of quickly. But when I submitted a claim for my refrigerator, it was very difficult because we had to have several visits out here to get it done. The refrigerator had a multitude of problems. Every time they fixed one, there was another problem that came about. But everything has been satisfactory with them.

My most recent claim with American Home Shield is still in progress and it's with my heating. I submitted my claim online and somebody came to try and fix it but they have not done so yet. Usually, they are good but it's been almost a week. They're good to have around if you have an old house.

I've been using American Home Shield for quite some time. It's been very easy to submit a claim with them and I was very pleased with the technicians. I got what I paid for. Back when I was in the real estate business, I'm now retired, I would suggest American Home Shield every time I sell a residential property.

We've used American Home Shield for a long time and it has always been very easy to submit claims. We submit the claim, get a call back, and hear from the contractor. Last time, we had an electrical plug in the floor that was loose. American Home Shield had an electrician come out and work on it. He did a great job and got it taken cared of. Now, it's working great. Every time we've dealt with them, they've been very good. It's hassle-free. They get the people out here and take care of the situation

I recently submitted a claim for my ac and the performance has been good since the repair. Submitting a claim with AHS was easy and all their contractors are good. I would recommend them but the only problem is they don't work on Saturdays and Sundays. When I called they can do Monday through Friday. So if something has to be fixed urgently I don't how it will be done. Other than that, I like AHS so far and I have not had an issue with them.

My shower handle was leaking so I filed a claim with American Home Shield and it was great. They handled it fast and I was extremely pleased with it. It has been very good after the repair. They were very efficient.

It was very easy submitting our most recent claim to AHS for our toilet that wasn't flushing. The fellow that came out was great and he got it working and told me what was wrong with it.

My most recent claim with American Home Shield was when I had my washing machine repaired. Claim submission went perfectly with really quick response. The person that came out was very nice, knowledgeable and informative. Since then, everything has been working just like it should. It's been a good purchase for me right now.