American Home Shield Reviews

The garage door wouldn’t open and close properly and it was getting stuck. We submitted a claim with AHS and sent out Smokey's to work on it. Submitting claims is fairly easy online but sometimes the response is quite slow in getting the vendor to come out. Sometimes they don’t contact us and we have to contact American Home Shield again. If the vendor doesn’t call, we call them, or they’re hard to get a hold of, or they don’t come out. But it’s usually the former.

There was a condensation pump in the AC unit that went bad. I submitted a claim with AHS, they sent out Myers Comfort Specialist, and the condensation pump was replaced. Myers has been fairly good. There wasn't much to the problem but we've had them before and usually, they'd call as soon as they could set up their appointment. The last time we had an air conditioner issue, they had problems because of the heat wave we had but they got here as quickly as they could. I have AHS for nine years now and so far, it's been very easy to submit claims with them. You call and tell them what your problem is, then they’ll say somebody will call you from a company. Usually that afternoon or the next morning, you get a call from that company and they set up a time to come out. All in all, we’ve been pleased with the service from AHS and I'd tell my friends to get their warranty.

Submitting claims with American Home Shield has been a good process. The contractors have been professional and courteous. They’ve been honest for the most part. We’re happy with American Home Shield so we’ve renewed a few years.

I had started a load on my dishwasher and it was not even five minutes into the load when I noticed that I didn't hear it anymore. I looked at it and it stopped. It was not on anymore. I thought maybe it had blown a circuit. I checked the circuit, but nothing. I unplugged it, plugged it back in, but still nothing. I made a claim with American Home Shield online and I didn't hear anything back for like two days. I got an email but I didn't get any confirmation. That was when I called American Home Shield. They said they just got the service request through to Sears. But the soonest they could get to me would be on July 1st. I asked if there was anything that could be done sooner or if I could switch to a different person. They were finally able to get me a cancellation that Sears had for the 27th.

There was a non-stop water leak from a pipe in front of the front door and I called American Home Shield. Within 24 hours, Samuel & Sons made contact and showed up. They were professional and when they came in, they immediately said that they knew what the problem was. They checked everything they needed, took care of the problem and it was fixed. I’ve had AHS for a couple of years and so far, they’ve been good to me.

We have paid for this service for several years, we had four claims. All were handled poorly!! Everything is always a major hassle so many hoops to jump through. It takes an act of Congress to get satisfactory resolution. You pay premium for the cheapest replacements they can find. Oh and don’t expect them to fix you air conditioning without a $680.00 minimum charge and that is not a replacement. We had high expectations and several good recommendations but believe me this was a lot of wasted money and so much stress and anxiety to deal with if you need a repair that you would be better off to take that monthly payment and save it and fix things yourself as we will do from this point forward.

I always submit my claims with AHS online. The process is simple and easy. But if there’s something wrong, I usually call and I like that they're available 24/7. Their customer service reps are always very friendly and they try to do what they can on their end to fulfill the services. The contractors that they send out have been good and I don't have any complaints. I don't like to have to call back because something didn't work or there was a misreading, but in the end, that’s my own personal frustrations.

American Home Shield has been great. I haven't had any problems, but I'm kinda stuck in between diagnosis right now. There was some water leaking under the carpet in my basement. My brother looked at where the air conditioning is and said that it was leaking water. So I called JG Services and they came out. They determined that the condensate pans had rusted through on the bottom, and it needed to be replaced. But they didn’t have a part, and I had to pay $40 for them to ship the part. The tech came back for his second visit, but the water was still leaking. I asked him about it and he said he thought it was something in the condensate pan. So, he put in the new condensate pans, left, and about two weeks later, there was more water. I called them back, they came for the third time, and they pretty much said that they believe that the drain in the back of the air conditioner was clogged. So, I needed a plumber.

I submitted a claim onIine with American Home Shield and it was very easy, very simple. The contractor came in three days and they were fantastic. They were very good and I was very, very happy with them. They were very, very quick. So, it was great.

The guy from TLC Appliance Repair did a very good job, and he was very quick and on time. He knew exactly where to go and what to look for. The dishwasher stopped working, and I wasn’t sure what the problem was. He found that there was a fuse inside that goes out on a regular basis on that particular model, and he requested a new one for that. Submitting claims through American Home Shield has been very easy. I used First American Home Warranty before and I found that it took forever to get stuff done with them. American Home Shield is very easy to use, very prompt, and it is a good service.

I’ve been with American Home Shield since 1999 and I haven't had any bad experience with their contractors. At first, I didn’t really care for the fact that maybe somebody different would come out each time. But now, for the most part, every time I’ve called, it’s always been pretty much the same people for whatever purpose. For instance, the appliance company has been the same appliance company for the past 3 or 4 calls. Recently, I’ve had a couple of different problems with the microwave. It wasn’t heating so we had A1 Appliance Repair come back out. They replaced the base plate and it was still not quite perfect. Then, it just stopped heating again and they came out and fixed it so far. My daughter’s looking to buy a home right now. I told her for sure, she’s gonna get a home warranty. I have never been with another company to be able to really know, but I’m certainly impressed with American Home Shield's service.

American Home Shield took care of us and never slipped on any occasion. When I have claims, I do everything online through their app or the web. I prefer that because calling takes forever. Unfortunately, American Home Shield had some bad companies in the past. We have three AC units for the house and two of them kept going in and out all the time. I was catching the contractors doing shoddy work. It looked like they were trying purposely to do something so they can come back out again so it’s gonna be triple cost. I told American Home Shield not to even try sending them back out to us again.

I had a problem with my AC and made a claim with American Home Shield. I did it all online and everything was good and timely. The contractor they sent was professional and knowledgeable. The problem was resolved and my AC has been good.

American Home Shield sent out a plumbing company for the leak under my mobile home. The tech's name was Dennis and he was here on a Friday for an hour in the afternoon and then he came back Monday for an hour again. He said that everything needed to be replaced to get under there. He said it was gonna cost about $15,000. I told him that I don't have that kind of money and I wasn’t gonna be able to afford it. He just shrugged his shoulders and told me that he didn’t know what to tell me to do. But he asked me if I had a credit card and he wrote my numbers down and he left. Then he cashed in on my credit card for $1,980 for two trips.

I always believe in home warranties. And having American Home Shield has been valuable. I opened a claim for a plumbing issue a while ago. I did it online and the website was easy to navigate. But I was supposed to hear from them within 24 hours, and I’ve never heard from anybody. I have had Pennington out here, and it was through the home warranty, and I liked them. And AHS assigned somebody else. I shot them off an email saying that I know that they work with Pennington, and I had Pennington out here, and I really like Pennington, and I’d prefer to work with them. But I never got any confirmation back from the home warranty. Still, American Home Shield is fine for a home warranty company. I'd tell others to at least take a look at them.

Our toilets were not draining. They were clogged and it was a nightmare getting the repair guy out. AHS wanted to send him at 10:00 in the morning, I couldn't, I work. And they said, "Okay, well then, he can't get there for two weeks." I said that's not gonna work either because all three toilets weren't flushing. So I spoke to a manager and after about an hour, they said, "Okay, yeah, he'll be there today at 3:00." And I'm like, "Perfect." And then he was, then the toilets got fixed and everything was fine. When the repair guy came in, he just had to put a little snake down. It was very minimal but all three toilets were fixed. Everything was fine. We recommend AHS. I've used them before and it was wonderful.

the contractor replaced the wires that were damaged. When I submitted the claim, the gentleman was very nice. American Home Shield should keep doing what they're doing with good customer service and good understanding of what their client wants. They kept their word and I like the service.

I had an issue with my stove, refrigerator, and washing machine. The stove was blowing the circuit when it went on to convection. The refrigerator was icing out, the freezer was icing over and leaking when it went into defrost mode. The washing machine was leaking and was also out of balance. It was creating a lot of noise when it went into a spin cycle. American Home Shield let me do it all in one claim. I did it online and the website was incredibly easy to navigate.

My furnace wasn't working and when I submitted a claim to American Home Shield, the rep said that I would hear back within 48 hours, and I did. The contractor was very prompt and I was very impressed with the service. Also, the interaction was great. Since then, the furnace has been operating perfectly. I'd recommend AHS.

One of the lines of the pool was cut and broken, and I had water leaking. I submitted a claim for it online and American Home Shield sent out Aaron Pools within hours. The tech was a great guy. He was very helpful and very professional. Everything about his work was awesome.

I had an issue with my stove and sent a claim to American Home Shield through their website. Then their rep helped me set up the appointment with the contractor. When the contractor came, they were professional and courteous. The stove has been great since the repair.

I called American Home Shield for service and they sent the contractor to repair a washing machine. He was a nice young man and he was professional. He evaluated the situation and had to order a part. When the part came, they called and installed it, and everything was fine. It was a better situation with American Home Shield than I have had before and that I am having right now with another issue.

I submitted a claim online to American Home Shield and it was a simple process. It was just a single page form, so it was a good one. I was told when to expect the contractor, which would be 24 to 48 hours but it was very quick and I was informed during the process. The contractor came to fix the AC unit and they were professional and courteous. The repair got the AC working again so, that was very welcome during the very hot weather.

My overall experience with American Home Shield has been good. However, communications are very challenging at best when you need help resolving an issue. My AC has not been repaired for the past year and has never worked despite paying the service charge. It blows hot air. AHS assured me they would resolve this issue with the repair vendor but they have not followed up despite numerous phone calls. Many companies provide an option for a call back when they are too busy to accept a call. AHS could dramatically improve service by doing so. I did finally get to talk to someone at AHS last week and I was told that the repair issue had been closed out by another agent. This is highly disappointing and makes no sense as it is completely contrary to what I had been previously told by AHS.

Customer Service representatives were not helpful when asked to provide further information on a claim and did not seem well trained. This led to multiple call in order to get claim submitted timely and repair scheduled. We were also misinformed on two separate instances by CSRs. Leaky pipe that was supposedly covered ended up costing $1,100 for minimum repair, in addition to the $125 service fee. Based on the experience, the warranty did not protect us from significant home failures that it appeared to cover based on the contract language.

Called American Home Shield for an appointment to service my air conditioning system. I had to call 5 times to get any response from a live person. Three calls resulted in a disconnection after holding for over an hour. The fourth call produced a recording that said they were too busy to take calls and I needed to call back. The fifth call was successful in getting a service provider assigned, after another hour hold.

I requested a quote and then determined that they were more expensive than other options and didn't have as good of coverage or allow for me to choose my own contractor (yes I know that is unique). In Alabama if you have an AC unit go out. You cannot wait 2-4 days for a warranty company to send someone out to look at your unit.... Anyway - the salesman that called to follow up on the quote stated to me 'you're not very smart' if you'd rather pay a little more on the back end in order to get a contractor right away that more coverage if you wait a few days. A salesman telling me I'm not very smart is a SURE way to NOT get my business...

Filing the service is simple and easy to do either by phone or online. However, trying to contact AHS after a service call or to ask why their service was denied payment is a completely disaster. Call the 800 number and there is not an option to request explanation of denial. Must go through billing. The foreign call center employees do not know what to do or say and only repeat your questions and continuously place you on hold while they “ask a manager”. I was hung up on twice and redirect 4 times. After my 5th call the agent sent me to a more informed woman who said she was talking to the ASL group who were informing her that the repair is not covered. Even though not listed in exclusions it was also not listed in covered items as well and therefore they can exclude it from coverage.

We never had the need to use the warranty and decided to cancel our contract. I called to make our final payment and asked them to cancel the policy. They gladly took our payment but neglected to cancel our contract. Then emails started coming stating that our contract wasn’t paid up to date. I replied back that I had called to cancel the policy and would not be paying anything further. Then they send a letter telling us that they were cancelling our contract due to non-payment. Today, I got a letter from a debt collection firm stating that they sent our account to collections. Assuming they record their calls they have proof that I cancelled my contract but are taking extraordinary measures to make this a difficult situation. Beware if you want to get out of your contract.

My issues with American Home Shield are linked to the customer service experience within the payment department. I was charged for 2 service visits that never took place, one in February for a dryer and one in April for an A/C tune up that never happened. I had to do the research and realize I was billed for these two visits that never took place.

American Home Shield is good. I call and they answer. It may take some time, but they answer, and they take care of the customer. The contractor that comes here is also good. He explains everything and what’s going on. He does a professional job. Recently, he came for the washing machine that was shaking. He showed me what he did and what he replaced. The repaid did help me a lot.

I have 3 air-conditioning units and they weren’t cooling. The technician came out and it looked like some of them were low on Freon. One of them had a breaker issue and 2 of them had leaks. The technician found the leaks and patched it. The whole process is easy and the contractors are good people. American Home Shield is a great value if you have a home, especially if it’s older.

I have five properties with American Home Shield. I’ve been happy with them in other places but the one in Palm Springs is not at all a good situation. It’s easy to submit a request, but getting serviced, help out here is not easy. I’m probably not gonna renew with them. I’m gonna look into a different service. They need to be much more prompt with the folks that they use. The time that I submit the claim until somebody comes out to my home to look at the issue is a little bit long. It’s probably 3 days minimum.

We’ve been with American Home Shield for years and we’ve complained about companies that represented them in the past. However, Air Command, the company that came for the AC unit that was putting out fumes and not cooling, is the best company that we’ve ever had come out. They were qualified. They do good work. Their people are presentable so it was just a total 100%. In fact, we’ve never had any one to do that good of a job on our air conditioner. They replaced our thermostat and did a wonderful job for me. I was totally satisfied. This company is a larger company than most companies that service for American Home Shield. Therefore, they're better equipped and have more experienced people. In the Phoenix area, especially where I live, American Home Shield needs more contractors like Air Command.

I’ve had no trouble submitting claims to American Home Shield. I usually do it by phone. There was one time I couldn’t get through very well. I needed something done sooner. And I don’t think they could get providers as easy out here in Victoria, Texas. But the last time someone came, it was for the air-conditioning. And they came straight out here and took care of it.

I would recommend American Home Shield. Everybody that I talked to there has been nice. They help me out and they are the best. They were so positive and assured me that they would have someone on it, and they had. When they said they were gonna do something, they did it right quickly. They had people to call me within 24 hours. There is nothing wrong that American Home Shield is doing, it’s just the people that they hire out. Some of them are not professional and they can’t get the work done.

Our air conditioner failed and we went round and round with American Home Shield on the replacement. It was almost $6,000 and they said that they would cover that up to 1,500, and then they would not. When we talked to them, they said that any previous record of us talking to them wasn’t there. So, we asked them for the cash limit. They’ve done every kind of consumer trick to not take care of us. They put me on hold for 55 minutes one time, saying that they were talking to the repairman. I got on another line and called the repairman and asked if AHS was trying to call him and he said no. I called them back on a different line and told them that I have been on hold for 55 minutes, that I was talking to the repairman right then and they told me that they were trying to get a hold of him.

American Home Shield sent out Appliance Experts when I had issues with the refrigerator ice maker, and the door in the refrigerator, and the water dispenser. They also came out to repair a noisy clothes dryer. The tech did a great job and he was a really nice guy. He fixed all of it. I was very happy with his work, and he came really quickly after I put in my claim. When I file my claim, I usually go by phone, and sometimes the wait time is kind of long. But other than that, I highly recommend American Home Shield. In fact, I just recommended it to somebody yesterday.

When Delta came, the claim was on the fridge, on the washing machine and on the dishwasher. The guy fixed the dishwasher and it was fine. For the fridge, I told the technician that I was not getting any water from it. He said the fridge was not closing. There was moist and it was freezing the water in the fridge. I asked him what could we do and he told me he'd go back to the company and he'd ask them. He came back and brought the strips. Water was still not coming and he said the electronic was not good. He was gonna go back and bring a new electronic. So he went back, brought the electronic, but it was not the same one as he brought it.

The AC unit was not cooling. I did my claim online and the process was great. There was no waiting on hold and it was easy to use. I usually assume that it needed Freon, but in the end, it did not need any Freon. The technician cleaned off the condenser coils and spent a good amount of time doing that, and the unit has been working fine ever since. He properly diagnosed it and did a great job.

The drain from the shower was backing up to the powder room below so we submitted a claim with American Home Shield and it was perfect. The contractors were very professional and have found the problem. Unfortunately, they have to come back because the problem isn't totally resolved. The first claim that I made was back in the fall in September for the furnace. They said it would be two weeks for somebody to look at it, and then another week to get the parts if they needed them. And I couldn't wait for three weeks. I've been a real estate appraiser for 43 years and it doesn't make sense to me. But besides that, it's been fine. I would recommend them. The experience I've had since then has been good.

24/7 Pipe Doctor, the first people that we worked with, came out and misdiagnosed the problem. It was the same guy. He came back twice and we actually ended up filing a police report against him because of his very inappropriate behavior. Then, we called American Home Shield and they arranged for Amigos Brothers to come out and look at the problem. The technician came out and he was wonderful. He addressed the situation. All he had to do was flip a breaker and replace the top element in the water heater, and it’s worked fine ever since. Amigos Brothers was great. The experience was surprisingly good because we had a very bad first experience and American Home Shield addressed the issue immediately. It was over a Saturday night, so first thing Monday morning, they had someone out to fix the problem.

I put in a claim with American Home Shield when my air conditioner wasn't working and somebody came out very quick after two days. They had the parts on hand and knew what the problem was. They were able to fix it that day. It was really good service. American Home Shield's response is excellent. It was a great investment and I've been very pleased with it.

There was plumbing issues with faucets and stuff that we weren’t aware of. There was a build-up of corrosion on the main valve in the house that we couldn’t shut off. So we had to submit a claim with American Home Shield over the phone. The plumbing company was here the next day and they did well. As a matter of fact, we hired them on our own for additional jobs.

I filed a claim with American Home Shield for the garbage disposal that died. There was an ETA on a time for when to expect the contractors out which was within 48 hours, and they came out within that promised timeframe. The technician assessed what needed to be done and that was taken care of. I still was charged though for the $75 fee. I could have probably just paid the kid 20 bucks 'cause it was really an easy fix and nothing needed to be replaced. But it was fixed so everything's good.

I called American Home Shield and spoke to a representative about my air conditioner. She gave me the information I needed and told me that my claim had been put in. Someone should get in touch with me soon. But the problem I had was how long it took them to get in touch with me. I called back to try to change and see if I could get another company to come out, but they told me the order was in. In getting someone else, they would probably have to reprocess again.

I called in late May regarding an AC issue during a severe heat wave. After a contractor was dispatched to my house and I hadn't heard back, I called the contractor to see what the verdict was. They said they'd given their review to the approvals department, so I called customer service and after a lengthy wait was told that the decision was in the approvals process and there was a 48 hour turnaround.

We bought our home 21 years ago, and it came with a 1 year AHS home warranty. After the first year we decided to keep it in force. The next summer on a 109 degree Sunday afternoon the AC fails. AHS would not send anyone out as it was not an "emergency". Excuse me, no AC on a 109 degree Sunday in Tucson Arizona IS an emergency. I called a private AC contractor who came out and fixed the issue, and submitted the bill to AHS. After going back and forth with AHS for a few weeks, they finally decided to pay for the repair if I signed up for 1 more year of coverage. This sounded reasonable, and I did this. Fast forward 20 years. Now the same AC unit is on its last legs and fails again. The AC technicians they send out say "This unit is way beyond its expected life, and you need a new one. If you repair it one more time, the refrigerant it uses will be banned in the US starting next year (2020), and you'll be SOL when it happens again".

American Home Shield takes hours to call or contact. There is no email contact. There is no main office phone for complaints or to "escalate concerns" and no office address listed. The contact us circles back to same number. The "warranty" contract makes every effort to repair even 20 year old items and force those covered to deal with the lowest rated and many times the least competent of companies. Frustrations abound. Imagine repair of a 15 year old microwave rather than replacement. Imagine repair, and repair and repair of a 20 year old HVAC system and then working thru 3 contractors over 4 weeks during the winter with no furnace working. When replacement is finally authorized the company wants to charge for "code" upgrades.

We had used AHS since 2009 on a house we lived in and then rented out while we were stationed in other locations (being in the military). However, we just sold our house and called to cancel our policy. After being put on hold and routed through two different departments asking if we were sure we wanted to cancel our policy (on a home we no longer owned), they told us we had to pay a $60 early cancellation fee! I can’t believe this is how they reward loyal customers who have been with them nearly 10 years, even when the prices have gone up over $140 each year since we first started. It’s crazy to think you even have early cancellation fees when it comes to selling the home. Just another way to nickel and dime their customers!

Our air conditioner unit was not shutting itself off and it just ran constantly. We had a company come out through American Home Shield and I was not very impressed with them at all. They didn't act professional. I felt like I had a couple of guys coming in to my house that I hired off the bulletin board from somewhere. First, they looked at the thermostat and said they needed to change the filter. I said that we just changed it not too long ago, but we could do that. He said that if we changed the filter, it would probably make a difference. Then, they went outside. I didn't go out there because I have a really bad knee and I’m in a wheelchair so, I couldn't just hop out there to see what they were doing.

I had a lot of water on the floor and around my toilet and it looked like it was leaking from the tank. I called American Home Shield to make sure that it was covered and it sounded like it was. However, I wasn't sure about paying upfront because I didn't know the quality of companies that AHS used. AHS' reps told me that a company would be calling me within 24 hours. A contractor called and sent somebody out. When I looked up the company, it didn't have very good ratings. Still, the tech who came was very efficient and quick. He explained to me what the issue was and what he was doing. He did a good job for me. Submitting a claim to AHS for this issue worked out pretty easily. Their warranty is definitely worth it, especially for me because I'm a single woman and I can't work on things myself. It's nice to have the ability to contact American Home Shield.

The fan of my AC was out so I submitted a claim for it to American Home Shield. Their site generally works pretty well. The contractor who came was very professional and he got here in a timely manner. I was told he would be here between this hour and this hour, but he came much closer to the beginning hour. I didn't have to wait all day for him. He looked at the AC and was done in a very short period of time. He replaced the fan and my AC has been fine since. Now, it gets cool.

My refrigerator wouldn’t stop running and the contractor had to send for a part. It was a few days and then, he came out. He was very nice and knew what he was doing. It seems to be okay now. I also had American Home Shield for my air conditioning unit and I had to have Freon put in there and that cost more. They do not pay for the Freon and it cost me $120. I was already paying 75 plus the price of American Home Shield fee so, that was a surprise. I guess that was part of the deal and I’d recommend AHS. They were good.

The air conditioner was not cooling properly and I submitted a claim online to American Home Shield. It took three days for the contractor to come out and their work had very good quality. The guy answered the questions that I asked and volunteered more information. I was very satisfied with him. The air conditioner is working very well now.

I got a very positive experience over the years with American Home Shield and I like a lot. I would recommend the policy. I do my claims online out of convenience. It's so easy. I can do it any time or day I want to. I recently had an issue with my AC unit and they sent South Placer Heating and Air out. With that particular company, they've been out for the air conditioner which seems to have an annual problem, and they take care of it. I've used them several times. They have worked on my AC about five times now over the years. They're always on time, polite, professional and they get my issue fixed the first time.

My ice breaker broke and you need ice in the state of Texas. I submitted the claim to American Home Shield online and I liked it. I did it over the weekend and the contractor came out within 72 hours. The interaction with the contractor was very professional. His work was great and he explained everything. He had a spare ice maker in his truck, so that was even more convenient. It seemed he knew that it could be broken, so he brought one just in case that he couldn't fix it. He also said that it was a pretty old refrigerator I had, a 2003. The ice maker has been working and I always recommend American Home Shield.

I had an air conditioning unit that was not cooling properly. The inside unit had been replaced and was under warranty, but the outside unit was failing. We submitted the claim to American Home Shield by telephone and the interaction with the rep was great. The contractor that was sent out by AHS was excellent as well as the performance of the AC since the repair.

I had a washer that was not pumping out water and making a lot of noise. The individual that came to check was very professional. He knew exactly what it was. He waited for the part to come in and about a week later, he came in and did what he had to do. He was very courteous and did a very nice job. Everything was as planned. It's a great experience and the time management is excellent. American Home Shield's web page is very user-friendly as well.

The hot water heater wasn’t working and I went online to submit a claim to American Home Shield. The experience was fantastic, quick, concise, to the point and it was easy to use. We love the contractors that they sent. We had them for our heating and air conditioning before, and they were the same group. We were glad to see them again and we recommended them to my sister. The gentleman on both times were polite, well-dressed and put on the shoes. They were very communicative and told us exactly what was going on. We liked them so well that we went ahead and scheduled the twice-a-year service. Since the repair, we have had no problems and the hot water heater is working great.

I submitted the claim to American Home Shield for the washing machine and I had very good interaction with the reps. Appliance Man came out for the service the next day and the quality of work was great. I’ve used the guy before and I requested him to come because he gets right in there, finds the problem and solves it. He also communicates very well. Since the repair, the washing machine has been running good and everything has been fixed.

We had another homeowner’s policy, and we called but they never called back. American Home Shield calls back and I am happy about that. My wife called to file the claim and the turnaround time was about two weeks. That was from the time that the contractor called and set up an appointment up to the time the guy got scheduled to be out here. It was a long time with us trying to be without a washer.

The blower motor of my AC went out. I filed the claim online, typed in a few pieces of information, and that's it. It's very simple to use. We’re usually contacted within the next day and this last contractor was extremely helpful. I had a very complicated schedule for my work that week and they were able to work around it and took care of everything. This basically took two days to get the AC fixed. The service is great and the experience is the same. I'm happy with American Home Shield.

I had someone come out and fix a small plumbing issue for a water valve for the refrigerator. I did the claims submission on the phone and that experience was awesome. American Home Shield got me set up right away. Then the contractor who came out was quick, effective and friendly. The water valve is not leaking now so that’s good.

The American Home Shield online claims process was good and pretty straightforward. I used it when my refrigerator wasn't completely cooling. The contractor I was given contacted me quickly to schedule a visit. They got out here quickly and they ordered the parts they needed. There was one issue where they came out with the wrong part that had been ordered, but it wasn't too big of a deal because their guy had gotten the refrigerator in a temporary working condition. He just had to come back out with the new part and put it in. Everything has worked fine since then. They were a great contractor. I was also in contact with American Home Shield's people for a contract renewal and they were fine. Right now, my experience with them has been positive.

When we submit claims through American Home Shield, they're quick. I like that I can do it all online. It's just that we’re in a rural area and they don’t have a lot of the vendors here. Recently, we had a dishwasher that’s been having issues, and it was three separate issues. It coincidentally happened within a month’s time frame. Burton’s Motherlode Appliance came out for it. AHS has been using them to service our repairs. They're good. I’m happy with AHS. We had them before in Arizona when we owned a home there for about six years. And then we signed up with them again.

Our air conditioner wasn't working and I filed the claim online to American Home Shield. I was given 48 hours for the contractor to come out, and they did. They came out and replaced the condenser. Since the repair, the air conditioner has been working.

Calling American Home Shield to submit a claim is horrible and it is the worst. You're on hold forever and it’s very frustrating. I had to look up all my bills to try and find my account number and I was able to do it online, which was much better. However, for people who don't have computers, it's not the best thing. Grady's, the contractor for the air conditioner, was very efficient and gave me a good appointment time. We didn't have to wait very long. The technician was very nice, explained a lot of things to me where I could understand and fixed the problem. American Home Shield is fair and I’ve been with them for a couple of years. So, they’re good.

I have had nothing but trouble with AHS. Every time I tried to make a claim they would say it is not covered. I went for over two weeks with AC one summer because they were waiting for a part to come in. I attempted to cancel my plan on April 9th of this year. I have gotten phone calls after phone calls; sometimes multiple ones on the same day. I requested to cancel my account twice again and asked to be placed in the do not call list. Every time I spoke with someone they said they put the request in. Today I finally got a notice that it canceled and I owe a $69 cancellation fee.

I called them about 2 and 1/2 weeks ago and they told me a plumbing and heating company would get to me. Well they never did. The company told me they never got anything from them so I requested another company which they accepted and they came out and looked at the Air Conditioner and it is fried. They don't make this model anymore or can you get parts for it. They keep on telling me it is the process of getting taken care of but nothing is ever done. I call them just about every day and they keep on telling me they will call my Heating expert but never do. I am 83 years old and a disabled Vet and I can't stand this hot weather where it gets near 90 degrees in the house. Please help.

We've been without A/C for 18 days in NC with no viable solution for an A/C repair/replacement...Good luck getting a straight answer from AHS. Expect to be called "within 24-48 hours," but don't hold your breath. Every time we have had to contact AHS and are offered extremely low/no replacement options. As an 11 year customer (with only a couple small claims) of AHS with a 16 year old R-22 air conditioning system with a leak in the evaporator coil.

I placed my service request on May 29, 2019 and couldn't receive service until June 4, 2019. I was told that my compressor was bad and needed to be replaced. Here it is June 19, 2019 and still no AC. I been getting the run around saying it's ordered and when I ask for documentation they tell me they can't send it to me. I fuss because I have 2 kids and elderly mother in my home with no air conditioning and all they can do is apologize but nothing is being done.

This is probably the WORST company I have ever dealt with! Absolute charlatans! First time filing a claim and it will be the last. I will be getting my entire payment for this plan back if it’s the last thing I do! Outrageous to say the least the way these people conduct “business”. I contacted them about my refrigerator not working almost a month ago! The first people they sent had no clue what to do. Second company did not show up during the appointment, I had to reach out to reschedule! Just despicable.

Perkins Plumbing came 2-3 days after I filed the claim for the water heater that failed. It took them a couple of hours to get the water heater up and running again, and everything was great.

I was with AHS for 3 months. I paid about $45 month. My AC went out. I called and did a service request. AC company came out next day. My coil evaporator was leaking. The AC company tried to sell me a new AC system. I wanted mine fixed! They told me my portion was going to be 1860. Way too much in my opinion. I called AHS and said, "What is update on my AC?" They said AC company was going to tell me my price and the AC company can fix it next day! So I said, "NO. You need to tell me what y'all are going to pay and what if anything I am responsible for!" They could not give me an answer and then stated it's still under review. I said, "If it is still under review why are they coming to my house to fix it and telling me I owe 1860? How do they know how much I owe if it still under review?"

Called due to AC cutting off and was told by AC tech it was a breaker issue and they could help. So, called for electrician to come for the AC breaker popping and our breakfast room breaker popping. He claims he changed the breaker for breakfast room but we strongly believe his did not and just put the old one back. The break has the label worn off so hard to believe it was new. Said AC breaker was right amps for size of unit and just popped it back and nothing else. Within 30 minutes of him leaving both breaker popped again. Heat in Louisiana is pretty oppressive so intermittent AC over 3 weeks is not pleasant. I called to request a different company be dispatch and have been given a total runaround. 2 days of calls where the call center only follows a set script, puts you on hold and then you mysteriously get disconnected and have to start all over again. My renewal is next month and if no resolution in the next week, it will not be renewed.

I had a faucet that was leaking and several times there seemed to be a question about whether something was covered or not. I was concerned that AHS said it wasn't and I read the contract to say that it was. I had a little difficulty getting them to understand and agree and it took a couple of calls to make that happen. The second time I called back, the person understood what the situation was and said they would send someone out, and they did. After that, the plumbing company called back immediately, made an appointment for a day later, showed up in the timeframe given, and all worked well. They replaced the faucet and they were very good.

My husband submitted a claim to American Home Shield for our issue. The tech who came out thereafter was a very nice guy. I showed him what we were having problems and he quickly worked on it. Unfortunately, there was an issue with the switch and he had to come back. Still, he came and did everything perfectly. I’m very happy with him and I'm satisfied with AHS.

If you have an old home, or even a new home, it makes sense to have a company like American Home Shield. In fact, I told my friends that if they don’t have this, they would be crazy because their house is as old as mine and things happen. I’ve been here for 16 years and I've been with American Home Shield all of those years. They’ve been very good for us. Submitting claims has been very easy. I've had a couple of water issues, as well as issues with the microwave, my dishwasher and the garage door. And American Home Shield has always responded.

I switched to American Home Shield as recommended by my friend. He told me that they were number one in the States. We had a good experience when we filed a claim for a clog in one of our standing shower rooms. But the sink drainage pipe was also clogged, and I mentioned it to the plumber. I don’t recommend him, because he charged me $295 to remove the inlet where they can put their snake and put a new cap. He said the pipe in our sink was old. But after that, the sink is still overflowing. I'm not satisfied. He also told me about a survey link about his job. He got my cellphone and told me that he was going to show me how it was. But he didn't do that. He was the one who put on the information, and then when I was going to access it, he put finish on it. I cannot access it anymore.

Our washer was not filling with water and it was very easy submitting a claim online to American Home Shield. I requested for service over the weekend and the guy from Mr. Fix It was able to come early the following week, which was fine. He was great, knowledgeable of the appliance and he looked over everything to make sure it wasn't something else. He found that the hose was clogged and fixed it immediately. Since then, everything has been fine.

American Home Shield has been a good service. It was initially provided by the previous homeowners, but we’ll continue it and pay it on our own for next year. The most recent claim was for an air conditioner check and everything checked out fine. Everybody was professional and courteous. They had to do a reschedule on their part, but it was fine. A month ago we had a leaky toilet and a leaky outside faucet spigot, and the techs corrected both of those and were super nice.

Universal Pool & Spa came out for our pool. I do the online request with AHS always and it's easy as pie. And so far everybody they sent have been pretty good. I haven't had any complaints except before I had the filter repaired, it was kinda vague in the policy whether or not it was covered or not, so I called them to find out if it was going to be covered. And it really was sort of a challenge to get to somebody to talk to on the phone. It was like I had to wait forever to go through 400 prompts, and then it was not the easiest thing to talk to somebody in person directly about your policy.

It’s been great with American Home Shield. So far, everything I’ve needed service for has been squared away so I’m happy. I submit my claims online and the turnaround time for someone to get back to me is 4-6 hours. Recently, I thought I had an actual leak. It ended up being a gap in my grout in the tile in my bathroom. I had to get a tile company to come out and re-grout for me. The technician American Home Shield sent out was able to identify that pretty quickly and get the resolution in order for me. The technicians have been super professional, on-point, and very knowledgeable. The only thing is I wish American Home Shield had an app.

The air conditioner went out. The compressor blew. American Home Shield got somebody who came out and confirmed it was the compressor. However, it sat there for 2 weeks without anything. My wife called them after a week and asked what was the deal. They said they didn't get it approved. When she talked to them when it first happened, they expedited it 'cause she's disabled. She has a heart issue and the temperature in this house has gotta stay somewhat normal. They did recommend us to go and buy portable AC units, and American Home Shield is supposed to reimburse us for them.

American Home Shield is a really valuable service for me. Submitting claims with them is pretty painless. I don't have a very good memory, so I prefer doing it online ‘cause it emails me, and then I have a trail. When I had my water heater replaced, the contractor took care of everything, taught me how to do some maintenance which I didn’t know how to do, and showed me what he found in a way that I could understand. He took a lot of extra time to educate me as a homeowner, which was awesome ‘cause I’m recently widowed. He was a good guy. And my water heater has been perfect.

American Home Shield was recommended by a friend at work who already had them. When I put in a claim, I get a call the day I put it in or the next day, and it generally takes about 3 days for someone to get out. The microwave was out and the contractor said it was something about the caliper. They ordered the part and came back out about 4 days later. They’re good. I like them or I would have asked for someone else. They’ve come out before.

My AC unit was not cooling and I filed a claim online with AHS like I always do as it's so much easier than doing it on the phone. AHS assigned A&A Heating and Cooling to my claim and they're about an hour away from me. I made the claim at 6 o'clock in the morning and they called me as soon as they opened. And they assured me that they come to my area. It was on a Thursday and the earliest that they could get out was on a Saturday morning between 8:00 and 12:00. But the serviceman called me about 7:30 and said he was about 20 minutes out. So, he was here and he had to add two pounds of Freon on the unit.

I've always had good results with American Home Shield, and I do the claims online but even though I have a credit card on file, it would say that my payment was not received. It went faster when I had the bank information there than the credit card. I know it's automatic but they should see if the payment options are already there. I had a claim for the AC when it had a leak and the contractor added Freon. Recently, I had a claim for the hot water heater. I live in Dallas and there was a power surge in the last storm, so it wasn't covered but since the repair, it has been fine.

American Home Shield sent a contractor for my HVAC issue recently and it was a very positive experience. He replaced the capacitor and the unit came on. But I have another pending claim with AHS which is contrary to my overall experiences with them. I called AHS on May 21st about an appliance issue. AHS was very nice and helpful. They told me they can send out Platinum but to me, it sounded like a men's club. Then they said they can send Sears but I had to wait. It was June 6th when I heard from AHS saying I was assigned to a vendor. But I never heard from Sears and they never acknowledged that they were going to respond.

I’m very satisfied with American Home Shield and I would recommend them. I called them when my garbage disposal wasn’t working and my icemaker wasn’t working. It was leaking. Customer service was fine scheduling my service. A contractor came out in just a couple of days. He did a great job and we interacted really well. I would highly recommend him.

My unit was making a screeching sound and it was getting worse, so I called AHS. The customer service was very good. This happened in the middle of the week and on the weekend, the contractor came out. He fixed it and he did a really good job. Everything’s been resolved cause I hadn’t heard any sound. The technician was really very professional and prompt. He was nice too. Everything was professional. It seems that AHS is improving these past years. I’ve been with them for a long time and I’ve had some really rough technicians but lately, the ones I had were very professional.

AC units have been out since 5/23 and today is 6/18. Had one company come out and salesperson was unprofessional, and I felt that his quote could not be trusted. Advised AHS who told me I couldn't get anyone else to give another opinion. This was for 2 units. Third unit went out. Another appointment and another service fee. Have been on hold an average of 1 hour, hung up on, non-fluent English speaking person messing up order. I asked to speak to supervisor and was told to just wait until someone called me back. Asked for name of rep and was hung up on. Still no resolution and I'm frustrated and overheated. Have upper respiratory infection and heat is making it worse! Cannot speak to human being in timely manner. And then when they don't want to hear what you have to say call "mysteriously" hangs up.

I was on the phone with AHS for well over an hour today. 90% of that is being on hold. As an update to the last sentence in this review, I still have not received a call back from the supervisor who was supposed to call me directly immediately. It has been 30 minutes. If I could give negative stars I would. On top of everything else, I log into my account today and suddenly I have no contract in the system?!?! WHAT IS THIS!

We have had American Home Shield since we purchased our house three years ago. We used the service once the first year and had a great experience. However, we submitted a claim this March and have had nothing but issues since then. Multiple calls to American Home Shield and getting nowhere, which last at least 25 minutes each time, having to explain myself over and over. I have spoke with three people just in the last three weeks in which all assured me that they would resolve the issue.

Our AC broke back in February. They had an AC company come out. The AC guy replaced the disconnect box which is only supposed to be touched by a license electrician. He wired the disconnect wrong. He wired two Hots together. Was told by multiple electric companies that had we flipped our breaker back on it would have caused a fire because he was just sending all the electricity right back to the fuse box. No one wanted to take responsibility for it, not the AC company they sent out or American Home Shield. We ended up having to spend $11,000 on a new AC unit.

I used American Home Shield for my a/c and the experience I had was terrible. I have been with AHS for 2 years. First it took them 2 years to finally replace it. I have spent so much money on freon since they only cover $10 per pounds at that time. Their AC guys came like every 3 weeks in the summer, and they never wanted to replace it until recently. Also it seems like they don’t know how to talk to their AC companies they employ because AHS said $1000 for the replacement while the AC companies said over $5000 to replace it. If you're looking on the contract it's say 3x3 system section 1 covered all components and parts air conditioning including duct work.

We put in a request for our A/C to be looked at on June 3, 2019 and American Home Shield sent someone out on June 4th which was great. Well the A/C company said they would have to call American Home Shield to get the approval to buy the $1300 part. Okay- so, my husband has been calling every single day since then asking where the part is. As of yesterday they figured out that American Home Shield sent the part to a different company in the same town so, the company that was supposed to receive it went and picked it up. Well guess what, they sent the wrong part. Now we are told that they are going to overnight the correct part so, maybe we will get an A/C on the 16th day that it has been out. Mind you it is June and we live in Texas! We will see if American Home Shield can get the right!

I called American Home Shield on 24th of May concerning air conditioning. Was told AC repair company would call to set appointment in 24 to 48 hours. Total Air Care called to set appointment for the 27th of May. Total Air showed up and said coil on outside unit needed cleaning. There was some debris at bottom of unit so he cleaned and left house and AC still didn't work. Called American Home Shield again - told them. They did a recall work order - said same thing - Total Air Care would contact me in 24 to 48 hours. They called set up appt for 30th of May.

I have had American Home Shield warranty for over a year now and just renewed my yearly contract on 3/30/19. My built in microwave went out on 4/19/19 and my wife made the call then to get this replaced. We were offered a replacement of a similar one or $372.00 check and that includes all fees and install which is about $200 to low of course. We opted to have them order it and set up the install. Here we are 2 months later and still no appliance! Keep getting told it’s delayed or we get hung up on when we call and ask to speak to a supervisor about this issue. This is unacceptable for ANYONE to go 2+ months waiting on a replacement when my warranty payment is made on time all of the time! I have sent email after email today and will update as I get a response. At this time I would not recommend the service but that may change depending on the response and what they do to make it right.

My air conditioner wasn’t working and my wife called American Home Shield. The interaction went very well. The repairman took a little bit to get here but once he got here, he was fast, courteous and he checked everything out. He got the air conditioning working and he did a great job. Since the repair, the AC’s performance has been excellent. I’d recommend AHS to a friend.

One of the valves in the compressor of our AC was stuck. It wasn’t working and it was like locked up. And that unit was almost 20 years old, and it just was in real bad shape when it blew whatever that thing was. I think it was unrepairable. I submitted a claim to AHS and the process was very easy. They were very cooperative. The Montz’s AC people came out the next day, were able to get what we needed and replaced within a few days. And right now, it’s all running really well. And then before that, a garbage disposal went out. The plumber that AHS sent came with a replacement because the motor was leaking, and it was old too. And so, they were able to come in and replace it the same day that they did the service call. It was repaired and that was really good. I recommend AHS to people all the time.

I have a broken water pipe in my garage. American Home Shield sent Prime Plumbing Services out for it. The process of submitting the claim for it was easy. But it's still ongoing. Prime is supposed to come back out on Friday. The contractor broke the drywall. And he sent a letter back to American Home Shield. They determined that they're not gonna cover it. I'm gonna pay for it on Friday. It should be $225.

I filed a claim for my refrigerator freezer and the contractor was wonderful. He knew that the reason it was chunking up was that it was leaking. It had a tiny leak which I didn’t see, but he showed me. We had ice forming and we were always having to take the ice out. The small leak just kept forming bigger ice cubes, and we would have to take the thing out and dump it. Then one day, with the weight of all those heavy ice cubes, it just came crashing through. He had to fix the whole thing. He explained everything and came back. He was very professional. I've had people in here that had badmouthed American Home Shield terribly, but he was great about doing the job from beginning to end.

Our AC wasn’t working and Total Air Care came and they fixed it. It’s working great now. They were professional, they were on time, they explained they needed to do, and was in there and was out. The technician was knowledgeable. Submitting claims with American Home Shield is very easy. But the online does not cover some issues. The online version does not allow you to insert options that are not already preformatted.

My dryer wasn’t tumbling and submitting an online claim for it with American Home Shield was incredibly easy. I have so many things to do that being able to go in there quickly is simple for me. After a couple of days, my dryer was fixed. The one that they sent out for this claim was phenomenal. And now, it works like brand-new. American Home Shield was perfect.

I gave American Home Shield an 800 call when my air conditioner wouldn't work. The process was easy and American Home Shield was on it right away. The next day, I got a call from Hansen saying that they'd be out in three to five days which they did. They diagnosed the problem, ordered a part, and said they’d be back when the part came in. When the part came in, they came back, and they started to install it. They were about three hours on it when they said it was not gonna work. They were gonna have to replace it. I then had to file another request, which American home Shield said to just turn in. I did and I got an immediate response that said that I’d hear back from them. I didn’t hear anything from Hansen. I called them and they said they haven’t gotten an approval yet. But I told them that I talked to American Home Shield and they said it was approved.

We had a broken oven and submitting the claim for it with American Home Shield was very easy. I went online and placed my claim. And then I was contacted via text, email and then, eventually, the call from the contractor. The contractor was a very nice and professional man. And on top of this, he established the problem, found out what parts he needed to have to fix the oven, and the next time they scheduled an appointment, he came and fixed it.

The tech that American Home Shield sent out was very nice and very informative. He came in 24 hours after I filed the claim. He was really good. He fixed the AC. Right now, it's working but he said that eventually, I'll need a new unit. We’ve recommended several people to American Home Shield, and they’ve been satisfied.

We spoke to a representative at American Home Shield to file a claim since the ice maker had a problem. It was leaking. It took a couple of times to get the right thing in it fixed but the guy who came out helped us get to the root cause of the problem. We initially had a replacement put in but then it still had a leak problem. We had to bring the contractor back a second time and he did something else. He was really good.

There was a water leak underneath the bathroom sink and the experience was great when I submitted the claim online to American Home Shield. I was told that the contractors would call, which they did that day and set up the appointment. They were there on time and they called before they got there. Once you know the item is covered, it’s handled very quickly. They replaced a couple of hoses or drains. They were flexible. We’ve used AHS a couple of times and we won’t do without it. It saved us money in the long run. It was just peace of mind.

American Home Shield arranged for a plumber to come out for the hot water heater that went out. The plumber came out after a couple of days, determined that the hot water heater was in fact dead, and they replaced my system. About a week later, we detected there was an issue. We called All Hours, and they came out that night and corrected it immediately. I was very pleased with the follow-up that they did to make it right.

We've had a great experience with American Home Shield. But there's been a few hiccups here and there. We've been with them since we purchased our home seven years ago and their prices have gone up every time. We went from $38 a month. Now, we're up to 78. However, my complaint is, is we got a letter in the mail the other day saying that they are no longer going to renew our plan, and that we have to upgrade to this new plan. Meanwhile, we have not upgraded anything new in our home that needs to be covered, and that was a very big disappointment.

I contacted American Home Shield when there was a leak on one of the sinks coming from one of the pipes in the bathroom in the hallway. And that got fixed. When we were putting the fridge, there's a little spigot in the back of where the fridge is, but it's a waterline that goes to the ice maker and the water in the fridge. That little spigot valve there was not working, so we had a flooding incident on the day that we moved in. The guy came out and he fixed that. He came out knowing that it was broken, and it was on the initial repair and when we discovered that was broken. But he came out without the parts he needed, and then he went outside and kicked all his stuff all over the ground and soldered some stuff together and made one and put it in. And then, there was another part that American Home Shield deemed would've been through calcium build-up within the tap, and they didn't cover that.

We had at least four visits for our AC unit. It started shortly after we had bought the house. The heating system and the cooling system were kinda combined. It’s a heat pump. And when we moved in in November, we noticed that it wasn’t heating. It shut off. So, American Home Shield sent someone out and serviced it. And then it was shortly after that then there was another issue that had come up. They came back out again, and they had replaced the compressor and the switch on the outside. They had also replaced the air exchange unit upstairs in the attic. And things were working fine. Then when we switched over a month or so ago to the air conditioning, then the air conditioner ran for just a short period of time and then it shut off.

The icemaker wasn't making ice consistently. It would work then it wouldn't. And it's frustrating when something like that isn't working, especially over a holiday and you have a group of people over. I submitted a claim online with AHS. Using their website went perfectly and a lot faster than calling in, which is brutal. You're on hold for half an hour to ever talk to anyone. The tech who came out was on time as scheduled and he fixed the problem. He said that he was gonna check and see if it may be some kind of a recurring issue. He didn't know for sure. All in all, I was very satisfied with my experience and I'm very happy with American Home Shield.

We closed on our house on May 20th and have been with American Home Shield for not even a month. We called them when our garbage disposal stopped up. The claims process was pretty easy. The contractor who came was extremely nice and helpful. He fixed the problem. We had never had a stopped up garbage disposal. There was a little household tool that the previous owners had on the kitchen counter. The contractor showed me how to use it. Everything is fine.

I had an issue with the air conditioner and I called on the phone to American Home Shield. They gave me a claim number and I submitted the claim by FAX. I had to pay for it and then I would get a discount on it. The service from the contractor was great. It’s just the older gentleman that came told us the truth when they did the assessment. He said that the coil in the air conditioner had to be replaced and in a couple of months, that was gonna go out because it’s 16 years on that unit. It also has an old Freon in it and then they have new Freon unit so he said that I might as well replace the system. It's only supposed to last 13 years before replacing it. I don’t know anything about that. I said that I don’t wanna spend eighteen hundred to repair and then two months later it goes back out that was why I was wanting to get a new one. But I went on and got it repaired so I don’t know what’s gonna happen. It’s still up and going.

I have never dealt with a company so bad in my entire life. They do not cover anything. I bought the highest coverage they offer and yet they denied two service calls that I made. One was for my washing machine which they refuse to replace a worn out boot the seals my machine. I now have a broken machine and damaged floor.

We bought a home and with that we paid for American Home Shield Warranty. We decided we didn't need that insurance and went through the steps to cancel it within the cancellation period. We received a letter from American Home Shield stating our cancellation date, how much we will be reimbursed and that we should receive a check within 10 days. It was cancelled on 3/7/2019. It is now 6/17/2019 and we have yet to receive any reimbursement. Any calls to their company, and we've made many, have been useless. We keep getting told that the "Customer Retention Department" takes care of that so they keep transferring us over and no one picks up the phone. It's happened at least 6 times now. We feel helpless at this point on how to get our hundreds of dollars back.

Updated on 06/28/2019: AHS sent 2nd company technician on 6/19/19. Washer now NOT doing anything (Sears technician has no idea what Atlas Appliance Services did to mess up the washer; it was just not spinning and now he states that the washer is doing nothing) and his team stated that washer had a bad sensor. Part ordered and delivered on 6/27. Technician was to have shown up on 6/27-did not show up, never called & did not return any phone calls. I called Sears this morning and I was told that they would be sending a technician on Monday, 7/1, between 8am-noon to install the part. I am going to tell you right now, that if my washer is not working at 100% after this 6th part is installed-AHS WILL replace the washer. I am NOT taking cash in lieu of nor am I waiting any longer for a working washer. On 7/1 it will be 77 days since I filed the claim on 4/15/19.

First of all I really want to say this ""Beware of this company."" You may be just giving your money away, I have been a customer of American Home Shield for almost a year, now that I need their service, of course you have to pay a 100.00 service call, which I don't have any problems with. The problem that I have is that, they don't cover AC Freon just 10.00 per pound, and they said that my system takes 11 pounds of Freon (1,265 ), that's what I have to pay to have an AC Evaporator repair done. Guess how much their contractor charge for each pound of Freon. 125.00 per pound that means that I need to pay 1,265 out of my packet. One tank of Freon (R-140a) of 25 pounds cost around 150 dollars and they said they can't reuse the Freon that is in the unit, which to me is a complete lie.

It has taken over 2 MONTHS to get my AC in working function, which it is still not. After 2 summers of band aid repairs AHS finally agreed to properly replace the condenser and coil. I was pleased with this information, only to find out this was the start of my nightmare. From the get go I was bounced to 3 different contractors, I'm assuming to get the cheapest quote, only to be saddled up with the most inept of the bunch. I would have to repeatedly call AHS and the Contractor to try to see what was going on and to continue to push the repair forward.

Abysmal Customer Service!!! We have attempted to use the warranty service on 4 occasions. The first went well. The second they ignored us after billing us. Third they just ignored us, luckily no billing. Fourth, more problems.

We called about a month ago for a dryer repair. Finally they have ordered the parts needed and now it will be another 10-14 days before we get it fixed. Very quick to take our money but slow to repair.

DEPLORABLE customer service. They play a game if you need to request a refund from them. Although I have been happy with the technician services over the years, when it comes to AHS issuing the customer a refund (for various reasons), they give a major runaround, such as continually placing your call back into the queue, putting you on hold for extended periods, and not making notifications of your refund request in the files. This has happened on the two occasions I have requested a refund, such as for cancelling a service request due to taking four days to even get a call from the technician to schedule an appt. and for cancelling my AHS contract due to selling my house. It is a game they play.

The air conditioner was broken and American Home Shield had somebody come over. I filed my claim online, which was very easy and then, AHS got back in 24 hours. So, it has worked very good. The contractor let me know when he was coming, what time it was and explained what he was doing. I've got one zone for upstairs and another one for downstairs. The one upstairs is the one that's having a problem. He went through and said that there was no pressure. He was gonna charge it with nitrogen and that filled up the space in the house and the pipes. Then he said he would come back in a couple days and check again to make sure. If the pressure was still up there, then he knew that it would be outside that was the problem. So, he came back Friday. Earlier, he called me so they could be there early, which was good.

The heat pump stopped working and wasn't cooling. I submitted the claim online then I got a response from American Home Shield that they had alerted the technician and that they would give us a callback. It took a little while to get a response. They're pretty busy at the beginning of the season here. But once they came out, the gentleman diagnosed the problem and then ordered the parts. It took about a week or so for the parts to come in and he came out and replaced it. Both instances where we worked with the technician were great. He's a pretty hardworking kid and he was in and out pretty rapidly. We were happy at the response time and the people when they came out.

My experience has with American Home Shield has been a catastrophe. I've been with them for a couple of decades and I've found that the quality of service has continued to decline. I'm sure it's a constant challenge for American Home Shield to try to find reputable and diligent contractors and I sympathize with them. Even so, I've stopped subscribing because I found it to be a waste of money. When I moved into a new house in October, I decided to give it another try thinking maybe they've done some QA. I've been paying 50 plus dollars since then.

When my air conditioning wasn't cooling, I did a service request online and the American Home Shield site seemed relatively simple, straightforward, and easy to use. The website told me that a contractor would contact me within 48 business hours. I did my claim on a Friday and they didn't contact me until Monday. I had to wait the weekend without an AC because it was a holiday weekend. But I had minor suffering as the temperature was not as bad as it is now which is almost 90 where I am in Virginia. Back then, it was a little cooler so it wasn't too bad. I had some fans running and I was able to stay relatively comfortable.

We've had American Home Shield in Las Vegas for 20 years and we like them. When we moved to Florida, I got them again. I wouldn't take anybody else. When my faucet broke and I didn't have any water, it took almost a week to get the part where the water comes down, but it seems it's not the right one. It's put down in the sink and it doesn't stay up. However, the contractor came back and they're ordering me a new faucet. Overall, AHS is reliable, and they've sent good people who know what they're doing.

A panel on the stove was malfunctioning and when I filed a claim to American Home Shield, there was no form when I selected it. It looked like the appliances were covered under that, but it was not. So, the electrician came and left, and I had to go a different route. When submitting claims, it's more difficult to do it over the phone so I usually go online. I would prefer it if there was an easier access to a person. I could've verified whether or not that appliance was covered under the warranty or I needed to have gone a different route. Most times, I'll do things online but in this case, there was a question of whether it was covered or not and who I had to call. And that was the difficult issue.

My experience with American Home Shield has always been good and I have referred them to a few family members. Recently, I had two toilets that had to have the flappers on the inside replaced. I filed a service request and AHS took care of the issue within the next 24 to 48 hours. They sent a contractor who did a good job and everything had been working since.

I called American Home Shield to have both of my AC units checked and the contractor corrected one unit efficiently. They did a really great job, and they told me the other unit was fine. But I had to call back as the second unit went out. The contractor came out to repair it and they're charging me the service fee again. I don't see why I'm being charged for service for the second call. But I was very grateful that the contractor was able to resolve the problem right away. It was something I needed immediately taken care of. I live in the lower Rio Grande Valley where our temperatures get to 100 degrees.

I had my AC repaired. We changed out the fan motor on the condenser unit. I filed the claim online and the whole process is easy and straightforward. The service from the contractor was quick. American Home Shield's customer service is good. They're professional.

We have two homes that are covered by American Home Shield. We have additional coverage for a second refrigerator on both policies. And in my Hot Springs Village home, the second refrigerator which sat right outside the door in the two-car garage quit cooling. So, we turned in a service order on it. The repair guy came out and said it was not covered because it’s sitting in the garage. He said that was what American Home Shield told him. I pulled out the contract and it didn't say anything like that. So, I called in three times and tried to talk to a representative. The rep was hard to understand and argued with me that it wasn’t covered. When I finally proved to them that it was covered, they put me on hold.

I use American Home Shield and I recommend them to every homeowner. A tech recently came and fixed my refrigerator, wherein the ice maker was broke. He was very professional and courteous. When I was available, they called me the same day. Everything was great.

American Home Shield has worked good for us so far. Whenever something breaks down, we just submit a claim and they’ve been pretty timely with getting back to us and having the thing either repaired or in the case of the HVAC unit, tuned up. The technician who recently came for the HVAC tune-up was friendly. He gave me a call before he got there with an expected time range for the day. He did what he had to do, and he was on his way. As far as the website, it was pretty straightforward to submit the claim. You get connected to a contractor then the contractor reaches out. From there, you schedule an appointment.

I appreciate how efficient and informative the repairperson, AHS sent, was. He kept me informed all through the process. He told me I needed a part and he was going to order it, and he would let me know when it came in. When it came in, he let me know and said, “What would be a convenient time?” And I told him, and he went and repaired it. And then he let me know when it was done. He was very smooth. The air conditioning now runs very smoothly.

We have two air conditioning units and when we turned them on for the season, the one upstairs was not blowing cold air. My husband dealt with the contractor who came out and he said he liked him a lot. The guy was very nice, professional, knew exactly what was wrong and he fixed it quickly. I'm a little sad that I had to pay the $100 service plus the Freon but I understand that the EPA put restrictions on it. We got an email saying that would be the case.

When I made a claim with American Home Shield, I got an instant reply to my problem. From the time that I called American Home to the time that I heard from Loyalty Home Services, it was less than half an hour. That was absolutely amazing. They came and fixed my problem. It was great and very well done. I couldn’t have asked for anything better. I've had two claims with American Home Shield and I've had the same results for both of them. I’m very well pleased.

My air conditioning wasn’t coming on and based on what the technician told me, there was an issue with the fuse within the motherboard of the system. I submitted a claim online with AHS and it was extremely easy. After not more than 10 minutes, someone was scheduled to come out and the tech came out the very next day. He was great. He was running a little late, so he made sure to call me. I also received a call from American Home Shield letting me know that the technician was running a little behind and they gave me the time window when he’d be here.

We had our microwave out for about two months and the first guys that American Home Shield sent out never contacted us again. I had to contact AHS several times to find out what was going on. And apparently, it was a problem with the contractor. AHS then reassigned Hornet Appliance and they came right out and took care of it. They were really good. AHS is doing a replacement for it, but I'm having trouble figuring out about it. I emailed them. I found a KitchenAid that was in the price range and I had to follow-up on them about it. By the time they got back to me, it was five days later and the sale was over, so the item was $200 more. But right now, we are approved to replace it. I just have to go out and buy one, and I need to submit something and then I’ll get reimbursed.

In the few times I had to reach out for an in home service, the over the phone representatives has been nothing but rude, and a waste of my time. There is NO concept of the words customer service what's so ever. They repeat what you say over and over again and then reply with nothing but incorrect information. When a paying consumer is dealing with emergency home repair stressors the last thing they need to hear is "we don't have anyone to assist you right now, you need to wait 4 hrs." RIDICULOUS. If I could cancel my year contract I would do it in a heartbeat. Very disappointing. Disgruntled Costumer

American Home Shield and I have settled our AC issue. We ended up cashing out the max amount given to us by AHS and put it towards a brand new AC. Still not satisfied that AHS only has one contractor in the metro area, and that they will not come out on the weekends.

The dishwasher wasn't draining and Sears was the repair people that AHS sent. They arrived early, were very professional, and they were able to resolve the issue pretty quickly. Apparently, there was some glass stuck in the dishwasher somewhere and they were able to remove it and give us some advice about how to prevent that from happening again.

I called American Home Shield for an air conditioning unit that wasn't working. Then the contractor called, left a message and I called back. It was the Memorial Day weekend so I didn’t hear back from them. I called again after the holiday was over, and the man was very nice. He said they never got the call. He never got the message. But he did call me twice and leave two messages. He came that day and told me that the AC unit needed Freon and there was a part or motor that wasn’t working in the condenser. They fixed it and I paid them the $90 per pound that American Home Shield doesn’t cover for the Freon, which was $270. We got good service with American Home Shield. It’s not the cheapest thing online, but it’s good. My cousin recommended American Home Shield to me ‘cause I had something else that was useless.

Our ac was making this really bad, clunking sound, and we’ve called AHS two times on this issue. It was different guy first, who was from Bob's Cooling. He said, “This thing needs to be replaced because it was rusted out.” And then they sent out a second person to make sure that guy diagnosed the problem correctly. That was Desert Heating & Cooling, and the contractor said, “Yes, that does need to replaced.” And then, they replaced it.

I had a plumbing leak behind my dryer for water supply. I filed a claim online with AHS and it was easy. Then the contractor did the job and left. It was quick, easy, and painless. Since the repair, the plumbing still works, so A-plus for that. I have also recommended AHS.

I contacted American Home Shield to request a service call for my upstairs AC unit. It stopped blowing cold air or air for that matter. I submitted it online and the overall claims process was fairly simple. But it took a week to get someone out. I live in Tennessee and it was pretty hot during that week. They typically send out Greenway. But maybe they should consider getting a secondary company to use, so it wouldn't take so long. Other than that, it was fine. The guy who came out provided excellent customer service. He presented me with a couple of options in regards to the repair of my AC unit. And it's doing well since the repair. Now, we can go up and downstairs, whereas before, my daughter was sleeping downstairs because it was so hot upstairs.