American Home Shield Reviews

I'm a realtor and I refer every single one of my clients to American Home Shield. My overall experience with them has been excellent. It is always easy to submit a claim with them and I'm very pleased with the contractors they've sent. Some time ago, I filed a claim with them for an AC repair and my AC has worked perfectly since the repair.

My washer was not working. I filled out a claim online but it didn't go through so I called American Home Shield. They had a guy call me back to set an appointment. He was very prompt. He was here a total of 20 minutes and fixed my washer. He was very courteous and I had no problems at all.

My air condition wasn't working so I submitted a claim to American Home Shield. I did it online and it was easy. The contractor was very good and professional and my AC is now working very good. It was a good experience and I was very happy with it. Very easy and simple.

My most recent claim with American Home Shield had to do with a clothes washer and dryer. I've had them for years and I haven't used them extensively but when I have to use them, the process was simple and easy. They're very cooperative and the technicians were reputable. If there was an issue, it's never been a problem getting them to come back and follow the steps of the contract. They've honored to the letter of it, so I've no complaints with American Home Shield. As a matter of fact, my two daughters are both using American Home Shield.

I had put in a request on 10/28/15 for a slow water-leak from a water-softener. The plumbing company was supposed to contact me within 24 hours but did not. I called them subsequently and they came out and ordered some PVC parts and corrected the problem within 2 weeks of the initial call -- not acceptable to me. I had to call AHS customer service to email them in the interim as the plumber would not return my calls.

My most recent claim with American Home Shield was for the pool that was leaking badly. It was easy to submit the claim online. Within minutes I had a vendor calling. The contractor was good. They knew what part was needed, returned the next day with the part, and fixed the pool. Since then, the pool works perfectly, the way it should.

Submitting a claim with American Home Shield was an easy process. I had a compressor problem, and the guy came out and fixed it fine. It's been a good experience so far.

For the most part American Home Shield has been good. The only thing is when we used to live in Florida, when they come I have to give them a payment. But like in Florida it was so much less and it seems every year it goes up and up. It's now up to sixty dollars just for them to show up. That's expensive compared to Florida, I would just pay the fee for the year and it wouldn't cost me anything, but it wasn't American Home Shield though. For the most part we're satisfied other than the initial fee that American Home Shield charge. That price keeps going up. It's worth it as far as my air conditioning unit goes out. That's why we have it.

I'd recommend American Home Shield. I'm satisfied with them. Over the last couple of years, the coordination of the services needed has gotten better.

It was extremely easy submitting a claim with American Home Shield. Their contractors were very courteous and knew what they were doing and took time to explain things. I was very pleased with the job that they did. My garbage disposal went out and since the repair, it's been running great. My only caveat with them is some things aren't covered that I think should be covered for small appliances. That's probably something they went in with everybody on some of the things that they have to pay for. Other than that, I've really had a good experience with them.

Our most recent claim with American Home Shield was for the refrigerator three weeks ago. The owner of the company came and gave a price for replacing the compressor when what he actually did was just replace the thermostat. The only bad experience we had was during the summer when the air condition broke. It took them about four days to fix it. We actually had to stay in a motel a couple of days, and it was just bad because the secretary told us it would be fixed the following day. Then I called her back and I wanted to know what time she was coming here and she said it would be a few days later. But overall, they're pretty good.

Contracted with AHS for service. The first time that I tried to use the service for a hot water heater issue, the plumber did not show up after my husband had taken the day off to be available for them during the five hour window the plumbing company said they needed. If this is the type of service AHS contracts with, people need to move on to another home warranty company.

American Home Shield is an excellent company. They've treated me very fairly and I'm glad I'm with them. The repair of our washing machine was our most recent claim and everything was great in my interactions with the contractor that they sent and I'm very pleased. Since the repair, the performance of our washing machine has been very good.

Submitting the claim for American Home Shield to service one of our water heaters was easy, I did it online. The contractor they sent was good. He seemed to know what he was doing, was careful, and clean. He was brought in to look at one water heater, and we have two water heaters side-by-side. He did also look at the other water heater and changed the temperature setting on it, he said it was incorrect. I don't really know much about it, and apparently one of them is supposed to be set at a lower temperature than the other. He went ahead and adjusted it so it would function more efficiently. Ever since the repair, the heater has been working fine.

I've called American Home Shield a few times and they've always been great. Everything that they've done for me has been wonderful and they were always on time. The most recent claim with them was for my kitchen sink that kept knocking. I got a message saying it was all done and taken care of. The contractors they sent were really good. They said, "If you have any problems, just give us a call." They were very helpful and they come right back if something isn't working right yet. I definitely would recommend them to everybody.

American Home Shield has been a lifesaver for me. They have always stuck to their word. If they can’t fix it, they replace it. We've been with them for a few years and I didn't have to wait a long time for people to come out and do stuff. It's a convenience for me and my family. Highly recommended.

When we had a washing machine problem I submitted a claim to American Home Shield. I called them and it was quick. Within the hour the company contacted us, made an appointment to come out and do our product, then they came out in a couple of days and diagnosed the problem. They couldn't fix it so they recommended that we get a replacement. It was all within the same week. They contacted us and gave us a proposed replacement and wanted my wife to check it out and she did. They said it would come in about seven to ten days and it was there in two days. We had a different home warranty company before this, and we were not happy with them at all. These guys are really good. It might be taking a little bit of time on the phone as I didn't have online capabilities when I called it in, I was travelling. They were pretty quick so we're happy. We're gonna stay with them. Great service.

I had two experiences with American Home Shield, one good and one not good, so I'm about 50:50 with them.

American Home Shield came out recently to fix the ice maker on my refrigerator. Submitting the claim was very easy, and the contractor they sent was great. He had to order parts and then come back and install them, but he was very courteous and professional. He put a new ice maker in, and the issue has been resolved. It's still not like it was when it was new, but it's acceptable.

Last month I submitted a claim to American Home Shield for a plumbing issue. The rental management company couldn't figure out what it was until they went out and took a look. The AHS representative was very professional and friendly. She also tried to figure out what the issue was but she couldn't. I wasn't around during the repair but they called me to say that they had to go out to take a look at it. However, they didn't tell me what the problem was. I've let them know that since it was rental property, it would have been nice to receive in mail what exactly was done (i.e. the cost, etc.). As a property owner, I'd like to keep up with what's going on in case I'm charged again for the exact same thing that I shouldn't have been charged for because Home Shield already took care of it. I was going on based on knowing nothing. Still, I would recommend AHS.

I had an air conditioner issue so I submitted a claim with American Home Shield. The contractor they sent came out quickly, found out what the issue was, repaired it and was gone. It was quick and easy. The only setback is that he had to go back to his other job site to get his tools.

I am happy with American Home Shield. They came to repair a refrigerator. Ordering a part took a while, we had to wait the week for it, but they were able to get the part. It was longer than I had hoped it would be, but the good thing is that when the vendor did get the part, they came right over to repair and didn't keep us on a delayed action. In the original claim, it was recommended they replace our refrigerator so they wanted someone else out who then says that they could repair it. I'm not sure if we would have gotten assessed, responded to the total replacement but it was a good experience. We're hoping that the refrigerator's working like it should by now as we just got the refrigerator part yesterday evening at around 7:00, and it just started on last night.

Anyone thinking of choosing this company please read and ask as many questions as possible. I would never want anyone to be as disappointed as I am, especially if you are a first time home buyer. It is too good to be true! "As simply as that".

I've had two claims with American Home Shield in about nine months, and the most recent one was for the air conditioning. The submission of the claim was online, and it was very easy and user-friendly. Then they called me to verify the scope of the repair, and the contractor they sent was very professional, courteous, and the work was completed to expectations.

The handle on our dishwasher broke on 10/26/15. American Home Shield was notified that day. On 10/28 a technician from Ramb came and said he needed to order a part for that model (even though we gave the model make online with the service request...not sure how he didn't understand that). We offered our co-pay and he said he would collect it when the part came in. 5 days went by, no part, no repair, but instead a phone call from Ramb lecturing me on what a co-pay is and I had to pay them now or they would not finish the job. I said I would pay when they came back, as I had agreed to so and the technician turned it down. The woman on the other end of the phone said "Oh, you are canceling the job? Fine." and hung up on me. I called American Home Shield to report the vendor. They didn't seem to care. AHS finally agreed we could pay when the technician returned.

We called AHS for our air-conditioner and self-cleaning oven. Two different people came out and fixed them. With the air conditioner, the next day, it was down again so I called and they came right back out here and put in something and it's been working ever since. The contractors were very polite, nice and clean. They picked up everything when they left. Most of the work with the appliances was done outside but they didn't mess up anything.

I have been a customer with AHS for 10 years and have multiple properties covered with them. In early September, I called for service on my AC that was leaking. Long story short, it took 2 months to resolve. Why? I have spent about 30 hours on the phone with AHS trying to figure out what happened, among other things the following happened:

I had a washing machine that seemed to be leaking a little oil. Got a good education from the very handy repairman that American Home Shield sent. It wasn't oil. It was the liquid dispenser for the softener that filled up and clogged. He took it apart and cleaned it all out and told us to either quit using liquid softener or make sure to pop the top off once in awhile to clean it out. We had a good experience. A little expensive but you pay for lessons in life. Performance since the repair has been very good. I'm satisfied with what we have.

In the past, I've had someone come from 50 miles away who wasn't that keen so I prefer to have someone local, which was done after going through a number of crazy prompts on the computer. But I had a very good experience with a very good plumber this time. The work was excellent. A young man came in, did what he had to do, explained what he was doing and what the problem was. Everything went well.

We bought a house and it had American Home Warranty with it. One problem that we noticed was the sink was wet and water was coming out from underneath it. We thought that was the dishwasher which is built in right next to it. I went online and searched for a plumber or something of that nature but it didn't have that feature on the website. It had what the problem was so I put leak. They came out, it wasn't the dishwasher. It was our water softener and the reverse osmosis. A guy came and I still had to pay him $75. He did look at the dishwasher and said it wasn't leaking so I guess he did what he's supposed to anyway.

Submitting a claim with AHS to have an electrical thing done was perfect. I just did it online and within two hours, somebody called me and had me scheduled for two days later. The contractor was very great, informative, nice and pleasant. He called me to let me know that he was going to be a little late, which was fine. And then when he came, he's super professional. He got it fixed and explained a lot of things to me and then we were done. Since then, it's been great and haven't had an issue.

They're a good company, everything was great. My recent claim was when I had a technical issue and they came out and fixed it. It was done diligently and in a timely manner. The tech was knowledgeable and that’s always a plus. The only complaint I have is they increased their deductible. I wish it is a little lower. I’ve been with American Home Shield for quite some time and it used to be $50. Now it’s $75.

My AC unit was leaking Freon, and I submitted a claim to American Home Shield about it. Interacting with their claims rep took a few minutes and I was very happy with it. The contractor from Harlem Heating and Cooling was really great, too. I had a rental up there, so it's very difficult for me to be there at that time. I had my tenants go ahead and just leave the key, and he was very professional about it. He came out in a few days, got the key, went inside, took a look at it, and the process was very quick, simple, and easy. He paid for the remainder of the Freon that American Home Shield didn't cover, and we called it a day.

My most recent claim with American Home Shield was with the hot water tank. Their process was very simple and easy. I called them and a guy came out the next day. Then, Saturday, he returned with a brand new tank and everything was set-up. It was all done within 3 days from start to finish.

My heater wasn't working because a thermal coupling was broken so I submitted a claim with AHS. They were very helpful. Their representatives went above and beyond because it was 45 degrees on a Friday night when I did the call but still, they were out the next day. The two guys that they sent out were very personable, cool, and down to earth people. Since the repairs have been made, my heater has been perfect. So it was a good experience with everyone.

We had a broken hose that you can pull out for a spray nozzle and that always had a leak. I submitted a claim online, I did not call or anything, and then, immediately, it pops up with who it's assigned to, and then I call that place and then get an appointment. The contractor that was sent was really nice. He came out and he said he couldn't fix it, he had to order a part. He ordered the part, he told us, as soon as it got delivered to our house to call him, which we did. When I called, he scheduled another appointment and he came out and fixed it. He replaced it.

Leaking Pipes and other plumbing problems - I have previously written a 5-star review but this company just keeps getting better and better. They have repaired/replaced every appliance/system in my old house without any hassles. I can't say enough good things about this company. I don't know how we would have managed without their help since money is very tight in this household. Thank you American Home Shield for doing what you said you would do each and every time.

I submitted a claim with AHS online and had no issues. Their representatives were totally professional and efficient. They had done the replacement of the water heater in a lot less time that I expected and the whole process went a lot smoother than I anticipated. Since the repairs, it's been working great.

The contractor that AHS sent came over, checked the aircondition leak, did the job, and left. It was as simple as that. The experience submitting that claim was very good and I was really happy with AHS.

My most recent claim with AHS was for the washing machine and everything went smoothly. They called back right away and the serviceman came and fixed the washing machine. Sometimes you may have to wait a couple of days for the part and then they come right back. I have AHS less than a year and I've used them a few times and every experience is the same. I'm glad I have it and when it expires, I'll renew it again. Overall, they're definitely efficient and everything is all done in a week.

I was very happy with the electrician that American Home Shield sent. Alex is a very nice guy and was very helpful.

I got a call from AHS and they were trying to tell me about the removal of my contract. I had them transfer me to where I could talk to somebody to put in a claim for somebody to come out this week to check the pipe under my kitchen sink for a leak. Someone called me back within an hour or two. The young man that came out was very professional. He came on time and what I like about him is when I asked him questions about the plumbing he was able to tell me some things that really helped me so that I could keep an eye on with the disposal and anything that might cause me any problems and I really appreciate that. It was a very satisfactory experience.

I've been very happy with American Home Shield. Submitting a claim with them has been excellent. There is a quick response time to whoever they contact and their contractors have been very good. I’ve had great experience with Myers and they’ve done most of my work. But there was one electrician that was not quite as good as the others that have come out. I've recommended AHS to a number of people. The only problem I have is when I do the surveys online, I finish them but I can’t find where there’s a way to submit it so I don’t know if they’ve been getting through or not.

When I submitted a claim I wish I could have actually spoken with somebody to explain what had happened. The automated system just recorded it in the stoppage and I wasn't sure if it did was really explaining what the situation but it went fine. The claim was for a plumbing backup. From the washing machine, it hit back up into the stationary tub in the garage and the sink and the kitchen. The plumber understood what I was talking about immediately and he just said he would have to write out the line and he moved the washing machine. He was in and out of here in half an hour.

The most recent claim I had with American Home Shield was my stove and they wouldn't replace it because the guy that came out said the owner prior to me had modified it. I dug through the stuff and I found that it was actually a licensed electrician that fixed the stove. I understand the rules, but I'll see what they say with this being done by an electrician. Also, my family went through a tough time so I haven't had a chance to figure that out yet with them to see if they'll reconsider. I just bought this house, and I had to have the water heater replaced and that was excellent. They're good at what they do. I highly recommend the home warranty place.

American Home Shield has been fantastic. I put in a claim for a garage door that had a broken spring and AHS was fast and expedient. Within 48 hours, I had a contractor out working on that and he was very professional, cordial and we communicated greatly. I'm very well pleased.

I'd recommend AHS. I had a fine experience submitting a claim and the contractor that they sent was all right.

I submitted a claim to AHS because I had a wall oven that was not heating properly. Yesterday I called them and the contractor has already called me and will be out here shortly. I’ve had no problems with the two contractors that I’ve had out before.

American Home Shield had to fix our air conditioner and it was excellent submitting the claim with them. The repairman they sent was extremely professional too. He found the problem right away and fixed it. I'm very satisfied with him and would welcome him back to my house anytime.

I had a problem with my air conditioner and so I went to AHS' online service order system to submit a claim which was very easy. I like the online feature but I would like AHS to give a specified area to put additional details regarding the problem - which part of the air conditioner, what problems the customer is having - to give the vendor an opportunity to assess what the problem really is. The contractor came and made an assessment, scheduled the time for the type of work that they needed to do and how to do it. They explained and troubleshoot what I needed to make the system operational until then. They came back and repaired what needed to be repaired. Since the repair, the air conditioner has been working good and had no problems. Overall, it's been a very good experience with AHS.

We’ve been with American Home Shield for 12 years. I never had a problem since there’s always a follow through, and that’s why we keep renewing. I call AHS, they notify a contractor, give me a call and schedule a time. The contractor comes out and knows beforehand the problem since American Home Shield tells them what it is. If the repair needs to have a part, they say it needs to have one and come back and fix it. I’d recommend them.

Request made: 10/29/15. UNRESOLVED 11/10/15. Continuously start with whomever answers the phone. For the first week they assured me there was NO one else I could talk to. At the end of that week I find it can be expedited to a supervisor. However, no supervisor can do anything since the departments are not connected. So I am to just wait for a call. Now near 2 weeks without a stove or refrigerator because this is being investigated with no end date! 10/31 - Carolina Appliance came to my home. Said I need a new compressor for the refrigerator, said I needed a new heating element for the stove - BOTH unable to use!!! Stated he would order Monday and be back Tues or Wed. AHS states on an email if a part has to be ordered, AHS and our service contractors will proactively provide a follow-up visit!!!

My experience with AHS has been great and I love working with the company. The same tech guy has done my stove, dishwasher, refrigerator, washer and dryer - he's wonderful. Every time I’ve called, I’ve had excellent customer service. All the representatives have been really nice and patient. When I ran into an issue with the dryer, I asked the lady, "“What do you guys call an emergency?” I had a whole thing full of wet clothes. No matter what I was saying, she was really nice, congenial and dealt with me very well. I would recommend AHS to a friend.

My most recent experience was a few years ago; however, I would say that it was very smooth and easy.

The furnace work we requested from American Home Shield was great. The process was easy and very straightforward. The contractor they sent was good and was very prompt. I got a call within the hour and they set up for someone to come out at my convenience. It worked out really well. I would definitely recommend them.

I have a MAJOR issue with the warranty company when their contractors have had to come out twice and the third time I still have to wait 24-48 hours because their contractors only half way fix the issue to "save" money the first 2 times. My thoughts is if it happens more than twice you should get same day response to fix the issue, problem. They don't want to satisfy a problem the RIGHT way only the CHEAP way.

American Home Shield fixes anything that breaks, and they make sure I’m satisfied. All the contractors have been excellent, but sometimes I don’t get someone that I mix with. It’s like going to a restaurant. It’s nothing against the restaurant but it has to do with personal preference. But 98% of everyone that AHS sends out are very professional, courteous, knowledgeable, engaging, and very good to work with. I’ve had to have them do some recall work and they’re out here immediately. They get it fixed and apologize for any inconvenience. All in all, it’s been excellent and I’d recommend AHS.

My washing machine's timer was broken. The contractor American Home Shield sent took a look at it and said the timers bad. But we have a Maytag that’s 20 years old and so he said since it was a 20-year old Maytag they don't make those timers anymore so they have to order it. He said it'll probably be a couple of days, maybe a week, just depends on how long it takes to get the part to us and he would be back with us as soon as he found out. I called back about three days later and he said, "I have your timer. Can I come over and put it in?" He was marvelous. He did a great job. It works just like it works when it's brand new.

I found some water under the kitchen sink. I called American Home Shield, they came out and looked at it. What happened was the sink faucet looks very nice, but it wasn't very tight. So whenever it moves, you'd know any water would seep up and then it was dripping down underneath the sink. Their plumber came to my house and told me to replace it. We talked for a while and gave me his professional opinion. He told me he ordered the parts and they're coming out tomorrow to install a new kitchen faucet. They've been to my house for I called them twice. I haven't had any problems. I pay them and the plumbers they sent out have been here within two days. No problems and no questions asked. Work has been done to my satisfaction, so I have no complaints at all. I am very satisfied.

I had an issue with the air conditioning on the second floor when we came back from vacation, so I contacted AHS to get a check up on that unit. Filing a claim was super easy. The representatives were friendly, fast, efficient, and knowledgeable and the contractor was terrific. I was pleased with them.

We submitted a claim for a hot water heater. It was a pretty good deal. It took longer than we felt it should to get somebody out. Because we call them and told them what had happened, we had a leak. And they gave the name of somebody to come fix it. But we had to wait for them to call us and it took a while for them to call us and then they couldn't come out in a timely manner so we had to call Home Shield back. They gave us number for somebody else then a lot of waiting, calling back and forth waiting for them to call.

My most recent claim with American Home Shield was for my water heater. I gave them a call and they hooked me up so everything went wonderfully. I love this company and I should have done it a long time ago. My sister-in-law uses them too and she loves them.

I had an emergency where I had a lot of running water and could not stop it without turning off the water to the whole house. Submitting the claim online with AHS was easy but there was no way to let them know I needed someone to call me right away because the situation is different than the run-of-the-mill drip and so I had to wait overnight. I made the request last night and called this morning to get things moving, and within an hour, the contractor showed up. I really like him - he was a sweetheart, super nice, efficient, couldn't be better and explains things. But my experience with the guy last month, everything was crazy.

We reached out to American Home Shield to submit a claim because we were having plumbing issues. They sent a plumber who was knowledgeable and provided good tips for me as to how I can make our plumbing issues better. It was a good experience with AHS.

I was very happy and pleased with the service I received from American Home Shield. The contractor was very professional and courteous. I had an AC issue and the electricity had caused the air conditioning unit to go down. They weren’t going to be able to get there for 48 hours because they had other appointments, but because they knew it was my AC, they contacted me within 30 minutes after I placed a call to AHS, and they were out within an hour. The problem was resolved within 2 hours after I called AHS, and my unit’s performing excellently since the repair. Everything about the experience with the company was excellent.

We called American Home Shield and said that we had two plumbing issues. They sent out a contractor who gave us an estimate. He left and then came back when he had all the parts a couple of days later. He did the job and it was fine since the repair.

AHS is great. They were very efficient after I submitted the claim for my dryer. The contractor sent has been out here a couple of times and he's been terrific.

The most recent claim with American Home Shield was related to an air conditioner service. The claim went very well. Submitting it was very easy and the technician was very polite and able to get the problem fixed very quickly. Once he got here, it took half an hour for him to take care of the problem. We put in the service call on Sunday and they had someone here on Monday and they were here right when they said they were going to be. They were able to get it fixed and get us cool again pretty quickly.

The most recent claim I had with American Home Shield is for a clogged up toilet. The contractor Drain Go was great. I love them. They were very thorough, quick and precise and know what they're doing. Thing have been excellent since the repair.

I had a very good experience with American Home Shield. The people that came out to fix my water heater were very professional. They brought things with them and fixed it and I'm very happy with them and have recommended them to quite a few of my friends and neighbors.

Our most recent claim with American Home Shield was the plumbing issue in my wash area and for the wall socket not working in certain areas of the house. My experience in submitting claims was above average. Drain **, the plumbing guy was very professional and courteous as well as the gentleman from the electrical company. He's not much of a talker, but did his job and left.

It's been easy submitting a claim to American Home Shield. I called for service and I got it. The contractor who was sent out to my home was great. The experience was fine and I wholeheartedly believe in having the insurance because it saves me tons of money on our own. It's a great opportunity. I have recommended AHS to my friends.

Just got off the phone with AHS and there was not cover the HVAC replacement because they want me to fix it first so the the tech can diagnose the problem. AHS said that per the contract that the HVAC had to be in working order so a diagnoses can be made. When got AHS they got a copy of the inspection report and said everything looking fine to them. When the HVAC repair guy came out he said that the unit was not able to be diagnosed because the transformer he but in keeper blowing out and was needing replaced once the power to the unit was on.

When my water heater was not behaving correctly, I submitted a claim to American Home Shield. It was a good experience. The contractor who was sent out was good and did his job. It was a process of elimination. It did take two or three visits to get it resolved, but that made sense. Start with the least expensive, what it was going to be and go from there. Everything is good since the repair.

I've only had one claim with AHS and that was the stoppage in the sink. Submitting the claim didn't go so well, but when I finally got a vendor, it was smooth sailing. The contractor they sent was excellent. He arrived on time, did what he was supposed to do and he was out. He explained what he did and told us what he thought the issue was and told us how far down he had to go to pull the stoppage or blockage. So far, so good and I've had no problems after the repair.

We've had several claims recently and they came in the space of a month. Submitting the claims went fine and it's an easy process to do. For the most part, the technicians they sent were courteous and professional.

Submitting a claim to American Home Shield is very easy. The easiest one was the replacing of the garbage disposal. The technician who came to my home was knowledgeable on what he was out here to check on and remedied the problem and cleaned everything up and made sure things were working. He was a very outgoing type of person and very professional.

I submitted a claim online for my microwave and the process was fine and easy. Then, the contractor came out, took a look at it and then went back to replace the microwave door. The microwave is now working fine. AHS is really good and fast.

Things have worked out very well with AHS. Recently, I had my air conditioning unit repaired through them. They had to put additional Freon in and stop the leak. The contractor was very professional, met with me briefly to go over how he was going to proceed, did the work and provided the invoice and left. He explained some of the things that was going on with the system to make sure I understood what had to be done. I've enjoyed being their customer and we've been on board for a few years now. I would recommend them to a friend and I've done so on several occasions.

It was very easy submitting a claim for my washing machine with American Home Shield. I just got on the internet, submitted the claim, and then their contracted person in my area set up the appointment. The service was great.

The most recent experience I had with AHS involved the repair of my washing machine. The repairman was very prompt and was here to do the work in just a few hours after he was contacted. Within 30 minutes, the repairman had diagnosed the problem, secured the parts necessary for repair from his truck, and made the repairs. The repairman was cleanly and neatly dressed, and was friendly and knowledgeable about the repairs needed. He even insisted that I start a load of wash so that he could evaluate his repair work while the machine was operational. I was extremely pleased with this repairman and his work!

My air conditioning unit was not getting cold. Found out that there was a hole in the actual pipe and so AHS they repaired that. The contractor contacted me to confirm that he was coming, and then they called to let me know that he was on his way. And when he got here the only little hiccup that we had was when he came in my air conditioning unit to check is in my attic and when he got here, he didn't have any of the booties to put on. I requested that he take his boots off and he did take his boots off, and so we were okay after that. And I feel very comfortable with him, being that I was at home by myself plus he did have on a uniform so I knew it was a legitimate person. The air conditioning has been working wonderfully ever since. It was a great experience and I would use them again.

My sister in another state who has AHS recommended them to me. For my claim, I had to call the people sent by AHS twice to do the project, but they finally got it right so it was a fine experience.

American Home Shield is a great program. The man came out and fixed the problem. He did a good job. He didn't take no time to find the problem and that's that because the man's got pretty good service here. I'd recommend them.

I’ve been with American Home Shield for 15 years. They have very good service and I never had a complaint.

American Home Shield recently repaired our garage door. I submitted the claim online and it was very easy. I found the overall process very efficient and effective.

American Home Shield is a great company. Anytime I had a problem with my home and I've done a request for service online or on the phone, they've always been out in a very timely manner. I've used them two times - one was my air conditioning, the other was for the refrigerator. Two different service technicians, two different companies and they've always been great. American Home Shield always takes care of me. I will recommend them to anybody.

I had a trouble with the central air unit of my air conditioning so I went online to make a claim and arrange a schedule with AHS. The company that AHS sent was great. I got a voicemail from the owner of the company and he was really informative; told me exactly what was going to happen. They were friendly and did everything really quick and efficient. I was really happy with the service. What I didn't like though was the wait period, that it took 7 days and it was in the 90's at that time - hot, humid and pretty miserable. They got everything approved as quickly as they could and as soon as they got the approval, the technician was immediately here to fix the problem.

I submitted a claim for the faucets. It was very easy. The representative at American Home Shield was very helpful and she gave me all the information and sent me an email with it. So I don't have any problems with it. This was the second time coming for the contractor. It's very nice guy and he always fix it immediately so I don't have issues with that person. Since the repair, it's perfect. Still waiting for more service on the faucet. But other than that, everything is good. I'd recommend American Home Shield to a friend.

I'm very happy with the service of American Home Shield. They are outstanding. I'm waiting for the rep and the technician to call.

Submitting my recent claim for a kitchen faucet with American Home Shield was an excellent experience, and the unit also performs excellently since the repair. This is our second house that we’ve had AHS with, and I’m very happy with it. It relieves me when something goes wrong since I don’t like to do those stuff in the first place. However, we’ve moved back to an area and I’ve lost contact with people, and AHS takes care of that. I don’t have to worry about somebody coming in and shamming me.

I’ve had AHS since I’ve been down here and I had them on another home previously. The people that came out to me were always well-dressed, mannerly, had good knowledge of what they were doing and took care of the problems quickly and were very efficient. I was quite happy with the quality of the work and the quality of the repairmen. They’re a good company. Very proficient, good people so I got no complaints. I would have nothing but a high praise for American Home Shield.

It was a little difficult at first to submit the claim because American Home Shield kept telling me that there was nobody else around. I kept cancelling and calling and calling online, and I had them call different people to get someone out. Somebody finally came out because they couldn’t meet the schedules. But the AC has been great after the repair.

I used to call American Home Shield to submit claims, but now I do it online and it is very convenient and easy. We had a problem with our refrigerator and the contractor they sent was a great guy. He knew what he was talking about and took care of everything. He also cleaned up and it was like he was never here. Our refrigerator is working like it's supposed to since the repair.

We submitted a claim with American Home Shield for the furnace. My husband submitted it online. The contractor that was sent to our home was very nice. Our furnace has been working great since the repair.

My most recent claim with AHS was for my dryer. It was a very smooth and easy process. I called them up and said what's going on. Within a day or two, the repair company was out here and ordered the parts and a week later, it was done. They were excellent, very professional, cleaned up after they were done and no problems at all.

My air conditioning was broken. I put in the work order through American Home Shield, and the process was easy and fast. The air conditioning company contacted me the next day and set up an appointment for them to come in. They worked on my air condition and it was finished. Haven't had any problems since then.

I submitted a claim with American Home Shield for them to replace the water heater, and submitting the claim was easy. The contractor they sent did his job well and didn't charge for any of the extras. He cleaned up around the old water heater after he took it out, he put in the new one and cleaned up all the fingerprints that's been there forever. It was an excellent service, and I got hot water every day since the repair. It's the easiest thing I've ever done. My experience was great like Tony the Tiger. I'd recommend them to a friend.

I would rather speak to a real live person when submitting a claim than do something in an automated system and eventually made it to a real person so it worked out. Their contractor was very nice and explained things as he was going. If I asked a question, he answered them. He was taking his time doing what he needed to do. He was an expert and my dishwasher is working fine now.

We're very pleased with American Home Shield. We've never had any bad problems with them at all. We were with them and we left and went to another company for one year and came back. I've had multiple pool issues, different issues, but they sent the same pool repair people. I like that because then they know what's going on. They're easy and I would recommend them.

I've been with American Home Shield for at least two years. I've had another company before but then I went back to American Home Shield because they're the only people who are consistent, reliable and know what they're doing. Before, I had to have my air conditioning unit and heating unit replaced and they paid out the whole thing. I got four years’ worth of money back just for that. They never even hesitated. Then recently, my claim was for the heating system. I turned my thermostat on from summer to cold, from hot from cold, and the thing wouldn’t come on. It just ran for a few seconds and shut off. So I called AHS and the next day I got contacted by an electrician who came out, showed me where the problem was, and fixed it.

All went good with my experience with American Home Shield. My most recent claim was a part of an air conditioning unit and it went very well. The contractors sent have always been professional and courteous and we've always had good interactions with them. And since the repair, it's back 100% like it's supposed to be. I would recommend them to a friend.

I had a problem with my garbage disposal. I had tried everything that I could possibly think of and decided that I had to have a professional look at it. So I called it in to American Home Shield. Their representatives are always very nice and helpful to me. I've never had a complaint with them and I've been with them for many years. The contractor was very professional, knew exactly what he was doing, had everything in order and back working within 15 minutes of his arrival. Overall, my experience with them has been excellent and I've recommended them to two of friends that are now with American Home Shield.

In the process of getting everything ready when we were selling our house, we found out that there was an issue with our double oven and we called American Home Shield to come and take a look at it and they could not fix it. One of the things I liked about American Home Shield is if they can't fix it, then they will either replace it completely or provide a certain amount of what the cost would be for a new appliance and American Home Shield ended up replacing my double oven completely. We talked to them and started to process, but the actual installation happened after a week we left the house. So the new owners got a new double oven. We've been American Home Shield for a long time and this is the third appliance they have replaced. We've always have a real positive experience with them.

My biggest complaint about American Home Shield is when I need them I have to wait two or three days. And back in the summer my air conditioner went out and I had to wait about three days. I have a heart condition and it about did me in. If they don't have enough people to come by the next day, they need to hire some help. But everybody's real nice. They come and it just takes them too long to come. If my air conditioner is out in the summer time, I need somebody that day or the next day at least. Or if my heat's out at night or during the day in the wintertime, I need somebody out. I had to wait to get my washing machine fixed about a week or more. And that's just to me unacceptable. They need more help. But I'm not dissatisfied with them.

I like American Home Shield because they always come out and do just what they say they'll do. They fix whatever there is to be fixed and they charge a flat rate and the service people are always very courteous and efficient. They choose people who can get the job done, so I'm happy with them. When I submit a claim, I call them and within 24 hours they have the repairmen call in. The last time the repairman came out and he couldn't fix my washing machine because it had to have a special part. He did not charge me until he came out with the part and fixed it. Moreover, their technicians always do their job well. My daughter has had a lot of experience with electrical. They had to come out for different things and she's always replaced too, but mine has just been the washing machine and in the past my air conditioner.

The technician came, diagnosed the clothes dryer, and ordered the parts. We were out of town for a week and he scheduled an appointment for the following day when we got back. He came over and fixed it. Everything went as planned. It was excellent.

There was a continuing problem with the air conditioner and it's been corrected now. There were also no problems submitting the claim ever. Their representatives are always very knowledgeable. They take care of us right away. We only had one time and their system was down, and we couldn't get through. Other than that we've never had a major problem getting through to them. Also, most of the contractors are very friendly and professional. They seem to know what they're doing. I've never had any kind of problem with any of their contractors, and I've been with American Home Shield for almost 20 years.

My most recent claim was for a gas valve on the water heater. Submitting the claim was perfect. It was easy over the phone. They scheduled 48 hours after the service request was made but they just gave me a quote or looked at the water heater. I'm still following up with them because there's a piece that they have to replace and they still have not given me an ETA on when the piece is gonna be replaced. However, based on my overall experience, I would recommend them.

American Home Shield did a great job for us and I don't have any issues with them. I'd recommend them to a friend.

I've had American Home Shield for more than five years and have had very good experience. The persons that have been sent were very good. Recently I had a problem with my hot water and didn't have hot water in one of my bathrooms. The contractor came and repaired it. But the price is a little too much and sometimes it takes a while to get through when I call because of the automated stuff. However, it is a safety net to know that I can pick up the phone or email if I have a problem and I don't have to go look in the Yellow Pages.

My most recent claim with American Home Shield was the plumbing issue. The sink stuck up. The plumber did everything and it works now.

We had a trouble with our oven and so we called AHS. The experience in submitting the claim was very good and within a couple of days, the contractors from Sears Home Repair came and fixed it. We had a very good experience with them and after the repair, the oven has been working absolutely fine. It was a great experience with AHS.

I had a dripping faucet in my bathroom and a shaking commode, and submitting the claim with American Home Shield was very easy. The two guys that came to my house were absolutely fabulous. They went over and above what might have been expected of them. One of them even did a lot of caulking with some things in my bathroom which I don't even know if he was supposed to, but he did. Also, it was lunchtime and I tried to give them money to get lunch when they left my house because I was so impressed with what they had done for me. I tried three times, but they absolutely would not take the money. They were great and everything's perfect since the repair. I'm very pleased, and I'd recommend them.

One of my recent claims for Home Shield was when the water did not go down in the kitchen and in the basement. I called that in. I'm not that good with the computer so I call in when I have a problem. The representative was very good and helpful. They had to get a plumber over to the rental property where the problem was. I really like AHS a lot but it took a little while for the plumber get back to us. But other than that, once they got to the plumbers they were very efficient. I would recommend them, but when I do call in a claim, being that it’s a rental, I need to have it taken care of right away.

The spring broke in our garage door and we had to have it replaced. American Home Shield came out and assessed it and we got approval and instead of going with that, we went ahead and had the whole system replaced, but it gave us a good discount. What probably would cost $1000, it cost $800 to do. The submission of the claim was easy. However, there's a problem with the plumber. I don't know why it took us a couple of tries to get somebody out here, but they were fast and they pretty much knew what they were doing. Also, the contractors sent were awesome and they work out really well. They were very knowledgeable in what they were doing especially the guy with the garage door. I would recommend them to a friend.

I called American Home Shield for some plumbing issues. The experience submitting the claim was fairly easy and painless. However, it took a while for them to repair all the damages, all the problems. But otherwise, it was really easy to submit the claim. The contractor was okay. They came out. They had to get with a different company because they didn't have all the tools that they needed to fix my plumbing problem, that took a minute. And to get the part needed took a while as well. I've never had any issues with them and it's always been a really great, excellent service. Besides last time, I was not very happy due to the length of time I had to wait and they're telling me I owe an outstanding balance. But in the past they've really provided great service.

My most recent claim with AHS was because the hoses of my water heater were leaking. Submitting the claim went great. AHS scheduled it and it happened very efficiently and professionally. The contractor they sent explained everything he was doing, everything he found, and he repaired the two lines that were leaking and went beyond that. There were two other lines that looked like they may start to leak. He went ahead and replaced those as well. The water heater has been fantastic ever since he did the repair.

I made a claim with American Home Shield for my pool equipment that was not working and it was very easy. I went online, selected my problem and clicked submit. Expert Pools was the contractor and they contacted me quickly. We scheduled a time for the very next work day and they came although they couldn’t fix it because they needed a part that day. They came back the next day and had me up and running. With AHS, I get great value for the money - a quick response by contractors and quality work.

I had a very good experience with American Home Shield. I had a pipe leaking and the guy came in and fixed it. Usually submitting a claim is easy, but it can be difficult because they make you wait so long sometimes. We usually submit a claim by phone rather than online. Its not difficult once you get somebody. The contractor they sent was a real nice guy. They came in and diagnosed the problem right away, and went on and fixed it. I was surprised, though. I think it was a Friday afternoon when we discovered the problem and we called American Home Shield. And the contractor was out probably within the hour to take care of the repairs. Everything worked out real well because I wasn't expecting to get it in one schedule until the following Monday because it was kind of late Friday when we called. Overall, they're excellent.

Everything has gone well the few times that we've had to use American Home Shield. I have no complaints. In our most recent claim we had some plumbing issues, a couple of toilets that weren't flushing correctly. The tech was great. He came out and explained everything he was doing, did the job and was gone. He actually had to call in and get authorization because there was a part that had to be purchased. He left, took him about an hour to get back but once he's back everything was done quickly. Since the repair, the toilets are working 100%. I've recommended American Home Shield to several people.

I have a favorable relationship with American Home Shield. Their technician was on time and was able to diagnose the problem immediately. He had parts in his truck and was quickly done.

I had a leak in my ceiling from the attic. Water was dripping down. Submitting the claim wasn't difficult. I called that morning and they had someone out within a short period of time. I usually speak to a person when I call in. My service was very prompt, courteous and efficient. I'm very satisfied with American Home Shield. The performance since the repair has been excellent, I've had no problems since then. I was impressed because usually companies don't have a response so quick. I usually have to wait days for a response. But American Home Shield's response was within the same day, just a few hours.

I had my first not so great experience with a contractor a few months ago. It was a plumber. We had a leak and the plumber just kicked in the whole wall in no particular form. Then we called the contractor 7 or 8 times and never got a call back. My wife finally reached him a month later. They said that the guy who was supposed to do it had fallen off the ladder and died. I don't know if that's true or not, and we felt bad so we didn't say anything for 2 months.

The most recent claim that I filed with American Home Shield was for my garage opener. The process was easy and my interaction with the representative I spoke to went well. Also, the contractor that they sent was really nice. He explained everything and now, the garage door opener is working as normal. Overall, it was a great experience.

AHS has been what they said it would be. The technicians that they've sent out have been very knowledgeable, helpful, and funny, and I like humor. I'd recommend them.

My most recent claim was regarding the cooling system. Submitting the claim was pretty easy. You can usually just go online and do it, and that's what I did. They called me pretty quickly. The contractor they sent was good. They called me and then they showed up on time and the guy was knowledgeable about what he was doing and pretty much explained the system and what he had to fix. So it was a positive experience. The performance of my cooling unit since the repair has been good. I've recommended American Home Shield to a bunch of friends. They're surprisingly pleasant.

My recent claim with American Home Shield was because of the refrigerator, I had it looked at. The process was easy and the contractors were fine. Since the repair my refrigerator has been excellent. I’m satisfied.

It was easy to submit a claim with American Home Shield for the repair of our dryer. The contractor that they sent to our home was very nice and professional, and I would have him back out in a heartbeat. Since the repair, the performance of our dryer has been great and so far we've had no issues.

I like American Home Shield. Filing a claim is easy. I just go online, fill out the information, and they’ll take care of it. The technicians knew what they were doing and fixed things quickly. They were good.

I recently filed a claim with AHS for the hot water heater and garbage disposal and submitting it was very easy. My wife was very pleased with the contractor that they're very professional and pleasant. AHS has always been prompt and their pricing has always been fair. We've had a few claims with them and everything has always worked out positively for us.

I sent a claim with American Home Shield to repair a washer.The representatives who came out have been good. I've had AHS for probably over 15 years. There's been a couple times that I sent the contractors back. I called Home Shield and they sent somebody else out. The new contractors took care of the repair. Even on this last claim. They were gonna have me waiting a week before they could come look at my washer. And this was with the Sears, which you would think that they'd have enough people to send somebody out there. They didn't have resources. So I called Home Shield back, "I cant wait a week." And they said, "No problem." And they got somebody else who came out in a day and a half. I've always had pretty good people. One time, I've had a plumber that didn't do it as well as he probably should. AHS gave me back my upfront money I had to pay. They've always made it right and do a great job.

Everything’s been great with American Home Shield. All my interactions have been really good and they’ve been very prompt with their service. I would recommend them.

I’ve had American Home Shield for three years and have used them six times. Every experience has been pretty good. My latest claim with them was with my refrigerator - it couldn’t make an ice. Submitting the claim to AHS was very, very easy. It could’ve been a little quicker though. It took a week for someone to come. AHS called the contractor and I finally ended up calling them because it’s been through three days but they did a really good job. I’m sure they’re just busy. We could do without ice for a few days, so it’s not anything critical. I’m happy with the coverage so far.

My most recent claim with American Home Shield was because my gas dryer was broken and it still is. It was easy to call to make the claim. The thing is they still haven't found anybody to service the dryer. Before this, I had a claim for the furnace to get checked back in September. The contractor that came then was really nice. I liked him. I would recommend him to other people. Right now I'm dissatisfied because I'm still waiting on the dryer, but they've been good to work with. I have recommended other people to get this because I think they're good except for this one experience. We've had them for eight years and I've been satisfied with them.

My most recent experience was a follow-up call from Heating and Air Supply which they were doing a winterization on my heating and air conditioning. It was part of the initial service contract that they did this summer when they replaced one of my air conditioning units. So they came out to the house and they needed to put it on record with American Home Shield. American Home Shield refused to do so because they didn't schedule the call and they did not recognize that it was part of my initial contract. So the person had to call back and speak to someone higher up and got it done. They got it taken care of. The representatives are pretty friendly and helpful and I think its a good service.

My most recent claim with AHS was frustrating because we couldn’t get an appliance looked at early on and we had a commitment to go away for two weeks. We had to postpone having it started until we got back at which point we were under some more pressure because my mother’s last sister died in New York so we had to go up for a funeral. We had to try and squeeze it in between and we finally did get it but I am getting some noise out of the water pipe. I’ve never had it before, it just sounds like something got messed up over the last couple of weeks.

They were quick to respond. I had a little trouble scheduling with the vendor but I don't think that was American Home Shield. So once we got the appointment set, it was taken care of. Overall, my experience with American Home Shield was good and I would recommend it.

I filed a claim with American Home Shield for the heater. The furnace was not working. The representatives I spoke to in the past have been fine and the contractor they sent to my home was very nice and knowledgeable. My heater's about 30 years old and now it's back to normal since the repair. As long as it's working, we're happy.

I filed a claim with AHS recently and it worked out well. The process was pretty easy. The contractors have been very professional. They've come back when we've had an issue under the same claim. So far, we've been pretty pleased.

I went online to submit a claim to AHS for a burned outlet. The electrician that they sent out did a fabulous job. He was very professional and did the job well under the time I expected him to. Everything works beautifully once again. 90% of my experiences with American Home Shield have been stellar. I do have one problem with them in that we have repeatedly submitted a claim for my gas range top but they send out somebody that cannot work on it. After years and several submissions, I still have a gas stove top that doesn't work properly. But still, I'm completely satisfied with their service and would recommend them.

I'm super happy with American Home Shield. They've been a really good company to work with. They've opened a new kind of website portal that they use for requests and that has been my interface with them over the last couple of times I've used them. I have also spoken with a representative about 16 months ago for a water heater that they had to replace. I've always felt that they were on top of things on their end. It has been a positive experience and well worth the money spent. We will recommend them to any friends that are buying homes.

I recently submitted a claim to American Home Shield to have my heater fixed. The process was very easy. I would recommend them to a friend because they're extremely responsive. But I did not have a good experience with the contractor. They diagnosed that I needed a new computer board which was perfectly fine, but they said in order to do that, they needed to do some maintenance on the heater which I agreed to. It was $240 and they said that we needed to change the filter, and I questioned the technician on multiple times, "Isnt that inclusive of the $240 maintenance fee?" And he just wouldnt answer me, so before he left, I called his office and asked them the same question and they said that it was not part of the routine maintenance. And I said, "Okay, well, Ill let American Home Shield know that I think its ridiculous that the most basic heater maintenance is not being performed as part of that fee."

I placed a claim with American Home Shield on my dishwasher. The claims process was good. The contractor was great, he was on-time and the appointment was made promptly. He was very courteous and professional. After the repair, my dishwasher has been running great, just like new.

It was easier to submit a claim online (the phone took a while when I called a couple of times), so I went online to file my claim. My most recent claim with them was for my garbage disposal. The technician that they sent out to our home did a fine job and it was satisfactory, although it wasn't an A.

My most recent claim with American Home Shield was because I had a problem with my icemaker on my refrigerator. I had a very easy overall experience when submitting a claim. The technicians that have been sent to our home have been wonderful. They came out on time and took care of it. And you could say, very good, my first experience. I would recommend them.

AHS reps that I have spoken to when filing a claim were great. Very helpful and they give me the right people. It was quick and very, very easy to do. Every contractor I’ve ever had or they send out has been outstanding to excellent. They’re really courteous and polite and knew what they were doing. Our most recent claim was for our heating and air conditioning unit and it's been excellent since the repair. I did recommend them to my son-in-law who bought them when they bought a house.

Our most recent claim was when we had our washer fixed. I didn't actually submit a claim, but I do know that the issue was resolved. If I was to talk about American Home Shield with anybody, I'd say they should enroll in their programs. I'm very satisfied with them and their services when needed.

We recommend American Home Shield. Our most recent claim with them was for our water heater and everything went smooth.

My most recent claim with American Home Shield was something to do with plumbing. So far I don't have any problems with the technicians that they send out and I recommend American Home Shield all the time. But the last time I called, the lady from the call center handling their calls hang up in my face because she couldn't hear me well. I kept calling and she kept hanging up, never considering that a lot of their callers are not young and some of them are senior citizens like myself. They'll hang up and I'll call back, then I got a nice lady. That was the only thing.

I filed a claim for my heater to American Home Shield and it was easy. Everybody from them was professional and did a great job.

My last claim filed with AHS was for a plumbing issue. The process of submitting the claim was very easy and I typically call it in. The representatives were very easy to talk to and very friendly. The contractor was a really nice person. He fixed everything so nothing is broken again yet. He did a good job. I've been a customer for like 15 years and I've never had any complaints with AHS yet.

I submitted a claim to American Home Shield for the heating unit of my AC system. I went online, clicked on a couple of buttons, and that was it. Once you click "Start your claim", they have the service team call you within 24 hours to schedule the time. You don't have to do the online thing, then call them, and they say who's coming. The contractors are great because they'll call you and ask you when you want them to come. If it's something urgent, they'll come soon.

The recent claim I had with American Home Shield was my smoke detector. I couldn’t file it online because I was at work so I had to it over the phone. After being on hold for a long time, finally somebody came in and took my claim. They told me that one contractor would call to set up the appointment, which they did. I asked the contractor specifically to put it as a rush request because the smoke detector had been beeping for a week and it’s driving me nuts. I could reset and shut it down for a couple of hours and that’s it. And I haven’t been able to sleep as I kept on doing that. Then they said the earliest they could give me was Wednesday morning, from 8:30-11:30 window period.

I had a plumbing problem and it was resolved in a very short time. Filing a claim was a little difficult because now it's all automated and I prefer speaking to a live person, but it all worked out. Every contractor that I've ever used were absolutely great with the exception of one. That was the very first when I used AHS but the problem was solved really quick. It had nothing to do with American Home Shield but with the contractor that came out.

We currently have a claim with American Home Shield, it’s our AC that has an issue. Submitting a claim was easy. Since it’s a home warranty company, they don’t get in a hurry for anything but they care of it. They’ve been good.

Last year I had a problem with my heating unit. It needed a part that could be purchased downtown in Charlotte, but apparently American Home Shield had an arrangement with a their own distributor so I had to wait two weeks without heat. I complained to an AHS supervisor and was told that there was nothing AHS could do, other than pay for a space heater (under a $100), if I wanted to purchase one. Our house is over 3000 square feet. I explained this, but to no avail.

I'm frustrated with American Home Shield because some of their agents were very rude. My claim with them regarding my faucet and sink has not yet been resolved and the lady I talked to this morning told me they cancelled my claim but I did not request for cancellation. They do not communicate very well and they insisted that if another contractor will come, I'll pay another fee but the company told me before that if it's the same issue then we don't have to pay additional. We already paid for this since the first time they came. And they were not attentive to our claim. The last guy who came told me the sink was leaking instead of the faucet. So he recommended us to use a clear glue to put around the sink. After we did that, the sink is no longer leaking. But the problem is the faucet which is loose and causing the leak.

I called American Home Shield because I had a plumbing problem, and a plumbing company came out in a day or two after I made the phone call. The contractor they sent was very polite. He told me that it was a team community problem with the backup and the drainage system for the city, so I really didn't have to do anything. I still had to pay the $100 service fee which was in the contract, so I had to bite the bullet on that, but I was pleased with the overall service. They're on top of their game, and I'd definitely recommend them.

I had an indicator light on my stove that kept on saying that there was a burner on when there wasn't. I called American Home Shield. I live in a small town and there's not much choice on who they send out. I've had other service calls before so out of the three people that they had available to do the service, two of them I'd already experienced negative stuff with, option number three was Mr. Appliance of Yuma. They were great! They came out, put a part in and fixed it right then and there. I didn't have to wait. But then about three weeks later, it came on again and did the same thing. Called it in the second time, Mr. Appliance came out and fixed it again. It was some little wire that got loose. It's functioning great now.

I have an older house so I have to use American Home Shield a lot. I've got a current claim with AHS that is in the process of being done and then one that had recently gotten finished. They're very good as far as it goes though I'm a little concerned about the one that's coming up because they have to replace my double oven that's broken and they can't find the parts to fix it. So they have to replace it. Once they have found something to replace it, it doesn't fit where the other one goes. And they're supposed to install it. It's pretty minor what has to be done, but they should do 100% of the job.

My wife made a claim 2 weeks ago. American Home Shield refused because it was a garage door motor that wasn’t working. I took off the cover to see if there’s a reset switch or anything. And because I took off the cover, they said they would not cover the claim. The technician did nothing except come out to the house, said: “Oh, you took the cover off. Therefore, it’s not covered.” He charges me $350 for a new motor, which included the installation. If I’d have called him direct, it would only cost me $350. But yet, American Shield went ahead and took my hundred dollars also. I wouldn’t mind if the guy came out and said it’s not covered and tell me what it cost to buy and install a new one and I had to pay them. But to charge me the hundred-dollar premium, I think was just a little bit cheap on their part. They double-dipped on me. I’m very unhappy.

American Home Shield is very reliable, good and cost effective. The recent claim I did has to do with the garage door opener in my house and the service was great. I’ve been using them for 20 years and I just had one bad experience. It was with my air conditioning. Repair guys were going to be at my house before I was going to be there and they weren’t going to wait for five minutes, so the whole thing was cancelled. I called American Home Shield to rebook somebody else and they gave me the same guys again. I said I don’t want them again. Then I threatened to leave American Home Shield and said "I’m not going to do business with you" and they said fine. I couldn’t believe it. But majority of my experience with them has been very good.

My most recent claim with American Home Shield was for a pipe leak. Submitting a claim was very easy. The contractor was great. He had to come by twice because the first time, he took a look and took care of the problem, but he had to order parts. He came back again. It was the same individual, Jim, good guy. No problem at all. The performance since the repairs was great.

I've always had good experiences with AHS. I've used them around three times now, three years in a row. They're always prompt, polite, and their contractors always show up, call beforehand, and identify themselves. Furthermore, they get the job done quickly, so I feel like I'm getting value for money. They're really great to work with, and in this day and age, it's rare to actually get customer service.

I had a really good experience with American Home Shield. They're always courteous, professional and I have no problem with them sending somebody out. I'm more than satisfied and I would recommend them.

We got good service right away from American Home Shield. Everything's good. Our overall experience with them so far has been positive.

My most recent claim with AHS was for my central air conditioner unit. I called, asked for service and they set it up so it was easy. After the repair, the AC has been working good. Overall, I love AHS. They do a good job of taking care of everything and getting things fixed when you have a claim.

Contractor showed up on time and was polite & friendly. Repair took a little time, but repairman explained problem and was thorough with explanation.

American Home Shield is great. We are new customers to them and had them out to take care of some problems. They were fantastic and got the job done. There was a big storm here and a lot of our electrical sockets went out. American Home Shield had to call an electrician and he was out here the next day. He was friendly and he knew what he was doing. He was quick and did a great job. I'd love to have him come back again if we have any problems.

It has taken a month to finally get someone to take care of the hot water heater and when the company showed up they were the most unprofessional people I have ever dealt with. We were given a price of 1103.00 for our part when another reputable company can do a quality job for the same price! When American Mechanical & Plumbing showed up they refused to install because it had not been paid for, and I spoke with Sarah and confirmed that she would call for payment once they were finished. American Home Shield said I would have to get someone on my own.

The contractor that they sent for our last claim was very nice and efficient. He did the job. I actually recommended American Home Shield to my friend.

I had a great experience with American Home Shield. It went very smooth and perfect, and I would recommend them.

My experience on submitting a claim with American Home Shield was fine. The contractor came and we thought that it was fixed. The air conditioner was leaking and there was a clog in the pipe which he cleared. He taught us how to clear the pipe and he left. Within 24 hours, it started leaking again and we called them but they never showed up. I wouldn't use them again. It's the first time that's ever happened with a vendor with American Home Shield. We ended up remedying it ourselves.

We're insured with American Home Shield on multiple properties. Our most recent claim with them was with the dishwasher on our own home. At first we weren't sure where the water was coming from so it was a plumbing issue we've got and then the plumber came through American Home Shield. The plumber said, "No, it's not through plumbing. It's the unit itself." So we got another copay, which is very good. They're very nice and fair, and they determined the dishwasher is not repairable and the tank is burned out. So they retired it.

I had a washer problem so I submitted a claim to AHS. I typically call in and the representative I spoke to was just super. The contractor they sent was very knowledgeable and good. The person that came out from Stuarts advised me that I might want to call my insurance company to get some of the damage that the leak caused and they’re trying to get retribution from the manufacturer. So far, the performance after the repair has been great.

AHS has helped us twice now in the past 3 years with our pool equipment issues. The repairs cost us $100 each time but could have cost us $300-400 so yes! Definitely saved us money. The first contractor was timely for the initial repair, but was not responsive on calls back to him after the visit. We had requested and received a different contractor on the second visit.

Submitting a claim to American Home Shield was very easy. Their contractor called Monday morning and said, "I'll be there in 15 minutes." When he got here, he told me that the outside faucet that comes into the house wasn't covered by AHS, and I'm a little disappointed on that. But he fixed the dripping faucet very quickly. Since the repair, it has been shut off and works perfect.

American Home Shield does a great job and I've never been dissatisfied with their service. They've replaced the burner on my stove and my garbage disposal, and they've worked on my pool. They've always been super good in everything. I had to call them recently for an electrical problem and their contractor came out and fixed it. I've recommended American Home Shield to a lot of people. They'd be crazy if they don't have home coverage.

Everything has been fine with American Home Shield. They've always fixed everything and the vendors that they sent have always done their job on time. I've never had anything out of the ordinary.

I had to get a water heater replaced so I filed a claim with AHS. It's very easy. I went online and all I had to do was click the item that needed fixed and then I got an email with the name of the contractor, their phone number and everything. Then I contacted the contractor right away and it took most of the day before they got back with me. But we set up a time for them to come out. The contractors came and looked at the water heater and determined it needed to be replaced and informed us that they had to submit the information to American Home Shield and then go from there. They said they would need to get a new water heater from the distributor since it was still under warranty. It took a few days before they put the new one in. Very efficient service.

I asked for the AC repair but just realized it was all gimmick. They said AC had pre-existing condition and asked for tons of money. Another gimmick insurance company. I cancelled their service right away. I will try to find another decent company. STAY AWAY FROM THIS COMPANY!!!

I submitted an online claim with American Home Shield for a leak in my kitchen faucet. The contractor came by the same day to see what needs to be done and they sent somebody else the next day. They did a good job and it was quick.

I had a garbage disposal that didn't work and I had to call American Home Shield to come out to take a look. I placed the claim and within the same day I got a call from the local vendor who made an appointment to come out. They came out within 24 hours, diagnosed the problem, replaced the garbage disposal and charged me the service fee. American Home Shield has been very accommodating.

A light switch and fixture in my home were malfunctioning so I called American Home Shield and had an electrician come and fix those. Submitting the claim took about a few minutes, so it was very quick and easy. The electrician did a good job and everything was resolved. It's all working great.

It was fast and easy to submit a claim online to American Home Shield. My most recent claim was for an air conditioning repair. They responded online and then a guy called me and set up the claim very quickly. The contractor who came to our home cleaned out the system to find the problem and what had happened, ordered the parts, and was out. He was good, efficient, fast, and polite. The AC's performance since the repair has been awesome.

They've been over billing me for over a year. I spent more than 3 hours yesterday trying to get help. When I finally got through she told me I had to prove it. She gave me a fax number which I spent over 5 hours trying to fax, it never went through. Not even at 6:17 am. Right? You all better check your accounts. I have 3 different amount on my bank twice a month back to January, need to check 2014 now. Hopefully I'll hear from someone eventually.

We've had a good experience with Home Shield. We have two homes and we've been with them for several years. We had a good response from them. We've done our microwave, our dishwasher, and several minor things but we had no complaints with American Home Shield at all. They've been very responsive even though we live in New Mexico. We've had a good response with our property manager when we've had to deal with American Home Shield in our home in California. The contractors usually come and do their job and explain what they're doing. They usually call back and verify what has to be done in the Home Shield office. They explained everything to us and then when we get finished we pay our $75 fee. It's a clean operation.

I had an excellent experience with American Home Shield. Last time, they worked on my water leak. Their representative called and scheduled an appointment and the contractor they notified came and did what they had to do. I would recommend them to other people.

The people at American Home Shield are pretty decent. Our most recent claim was the washing machine. And they came out, diagnosed it and found out that it's just the belt. Replaced the belt and we haven't any problems. I would say that submitting a claim is about a 5 on a scale of 1 to 10 because I think they tried to get Sears to come out and that didn't work out. Then, I had to get another person to come out and it's all that came out. So I'd recommend them on that because of the fact that it needs to take a little bit of time. The performance for the repair was excellent. The guy is cordial, he came out, he is very courteous and did an excellent job. It didn't take him any time.

I sent a claim to American Home Shield yesterday but I don't know the status yet. But before that, I had another claim and that is fixed. One time, however, I had a problem with the water regulator and in the beginning, some customer service rep did not exactly understand but the contractor who fixed my water pressure regulator is very good. He understood right away. So sometimes someone from the customer service does not exactly understand the situation, but I am okay with the overall experience, it is good. I am happy with the whole process. Whatever repair they've done is working good. I have recommended them to my friends a couple of times already.

I had a problem with our water pool heater so I filed a claim to American Home Shield. It was easy and the contractor that they sent was very professional. It only took him a few minutes to do his work. It's outstanding. He tested it after the repair and when I took it into the water, it was getting warm so it's working.

American Home Shield did recently my refrigerator. It was accumulating water and the guy ordered the part, replaced it and I'm happy with it. I submitted the claim online and everything was perfect. The guy came the next day. He was very courteous and knew what he was doing. The refrigerator is working fine now.

My overall experience with American Home Shield went good. The response was quick and the rep had taken care of three different problems for me now. Everything has been resolved satisfactorily.

The most recent claim with American Home Shield was when I had the grit pans changed out in the heater upstairs in the attic. When I went online and submitted the claim, they called me back the same day and arranged for somebody to come within two days. It was pretty quick. They came out and checked it. The only thing that bothers me is I always try to tell them what the problem is so maybe they can save a trip 60 miles down the road and nobody ever wants to listen to me. They want to send somebody and then come back and check, then do take care of the problem. But they took care of it just fine.

We had a problem with the toilet and American Home Shield took care of it. It was lovely, the gentleman was nice as could be, explained things as he went along because we tried to stand there and watch. He talked to us, not at us and that always is a nice feature when people do that. Submitting the claim was a smooth process and we recommend American Home Shield all the time.

The spring on our garage door broke, so I submitted a claim to American Home Shield. The company that was assigned called us the same day, and they were out the next day. A very pleasant young man had it fixed in a short time, and I cannot believe how fast it was done. It was excellent. I'd recommend them.

I'm very happy with American Home Shield. They can send somebody really fast and they did a really good job. I submitted the claim online and it was an excellent way to have a fast service. The contractor that they sent was very nice and very polite. He explained everything very well and I'm very happy with the service I got. That's why I would definitely recommend AHS.

American Home Shield did my hot water heater recently. The contractor that came took care of everything and it was done well. There wasn't any problem submitting the claim with AHS. The only problem I had is that it always costs me a lot more to get something replaced because what they replaced it with is not what I wanted. It's always a lower-priced item so then it's cost me more to replace it with a standard item. I've been with AHS for 10 years but it appears that in the last year they have gotten a little bit better. Some of the claims have been really bad but some of them like this recent one, although it cost me a lot of money to get a good piece of equipment in the house, the service was good. Most of the time when I had them is because I have a rental property and I need something like that for emergencies.

I had a claim with American Home Shield about my air condition. The service was excellent. But I had a claim before that that gave me problems. I had a trouble with my water heater. The guy came and they had someone come in and install another one. When he installed the hot water heater I knew that I got to pay a service charge, and he charged me $280. The technician's money was supposed to be in there because he said he was charging me for some part and it was a new heater now. He never sent the $75 to the company and they were billing me so I have to pay that over. He claimed he forgot to charge me for the service charge but he was lying because I paid him that. I sent the company the receipt but I never heard no more from them. Other than that, my last claim was all right since the repair. It's been good. It didn't give me any problems. The air condition people were excellent. I'm satisfied with American Home Shield.