American Home Shield Reviews

The contractor was very friendly, provided the requested 20 minute notice and arrived on time. He was knowledgeable of the equipment but It does not seem the issue was resolved and we requested a 'recall' service request. I believe problems are most often the most simple answer, and this appeared to be the case. However, three weeks later, the issue has persisted. It seems that the contractor will come back out to further investigate the issue.

I've requested American Home Shield's service about three times and have no issues. I get good service every time I call them and they give me options. When the company they initially gave me to fix my garbage disposal took too long, they gave me another one and it was quick. The second company fixed my garbage disposal and it was awesome. American Home Shield is good and I always recommend them.

AHS was great. They sent a repairman immediately. He was super nice and had the job done quickly. I had called in the evening so I wasn't sure they could come that evening. But knowing I only have 1 bathroom in the house, they took care of it right away

I have heard many great things about American Home Shield. Everyone that I talked to before purchasing my home warranty told me how great it was. Unfortunately that hasn't been my experience. I've only had ONE contractor to be pleasant and accommodating. Every other contractor has been extremely rude.

I used the automated system to file a claim to American Home Shield for our air conditioning and it was easy. The contractor that came to our home was very professional. He explained everything and got the problem solved. Since the repair, it has been perfect.

Professional Air Conditioning contractor after looking at my old central air conditioner I was advised on a new unit since I was having constant problems. Not pushy just advised me on it. American Home Shield was able to help in some of the cost. I decided to get a new central air conditioner. It was handled professionally. Great contractor.

They were very quick and responsive. Although there was a problem after they left it was fixed at no additional charge to us.

I recently submitted a claim to American Home Shield regarding my ice maker and I had a very good experience with them. The technician who came out was very professional, courteous, knew what he was doing and very informative. That repair was fine, however, I need to call them on something else within the ice maker. It's still giving me problems so I feel I'll replace it.

We submitted a claim to American Home Shield by phone, and didn't have any problem at all. We had somebody sent by American Home Shield to work on the air conditioner and it was a fine job. Their service was very good and our AC has been running fine ever since.

I recently had a problem with my furnace and the people that American Home Shield sent were fine. They came out when they said they would, fixed the problem and were very courteous.

I put in a claim for my garage door opener with American Home Shield, but before that my washer and dryer. Their contractors were awesome. We've had them since we bought the house and we never had an issue with them. The service is usually very prompt and they get the job done. It's the best thing we ever spent money on and I would recommend them to a friend.

I had a refrigerator that went bad, so I called American Home Shield. The technician tried to repair it but couldn't get the parts until March so American Home Shield decided to buy me a new refrigerator, which was great. I've already received the check. Submitting a claim wasn't difficult at all. The only time I talked with the contractor was whenever he called me and said he was having trouble finding the parts. They're a wonderful insurance company. My son and my father-in-law have warranties from them too. Everything was excellent.

I talked to the contractor sent by American Home Shield when they came to my home. They were here twice. They were very pleasant and professional and knew what they were doing and had all the right equipment. They made me feel very comfortable not only in their work but with their personalities. They came to do some plumbing work and did a very good job. Our plumbing has been excellent since the repair. AHS is giving me good service.

American Home Shield sent over a vendor when I had an issue. I was so impressed with the contractor's work that I decided to get a maintenance contract with AHS. Originally, I had the vendor come to take a look, see and make sure everything was good for the wintertime. They found a problem that I suspected so I called AHS and told them that there was an issue. We waited for the service request number and then they performed the service.

I sent in a claim for my garbage disposal. In a span of two weeks the grind got stuck up three times. Two of the times it stuck up on Friday. I had my five grandchildren living in the house with me and can't live without a sink with them here so they got one contractor here and he was very, very sweet. But the next time, there was just no way they'd have anybody here before Monday, so I got on the phone and called somebody and just paid for a visit that time. But the next time they had someone here and I was very pleased. It happened on a Thursday. I don't expect unreasonable service. They can only do what they can do. They can't make plumbers work on Saturday or Sunday, and I understand that, so I was not irritated at all at having to pay other than the fact that I hated to pay but that was it.

I called American Home Shield one time and they were extremely prompt and efficient. I was very excited about it because I have downsized from a larger home that I had been in for 38 years in College Station and was tired of the repairs. It was just a slow drain, a plumbing, but they replied and scheduled the service very quickly. I was very pleased.

We had an excellent experience in submitting our most recent claim with American Home Shield. We had a problem with the garage door because the chain on it wasn't being lifted up. This happened on a weekend so we had to wait until Monday, which we understood. The reps were very polite and pleasant and the contractor that was sent out to our home was good. He fixed the problem, so the garage door works fine now.

The most recent claim I had with American Home Shield was with my swimming pool. Submitting the claim was all great. The contractor they sent was very professional, and the pool has been fine since the repair. Altogether, my experience has been very satisfactory.

I've had a membership with American Home Shield for many years with two different houses and I've been very pleased with their response, their work and the contractors that they've sent out.

Do not waste your time or your money with these people. If you call them for service or to cancel, expect to wait at least 20 min to speak to someone. You'll also get hung up on a lot because they claim to have "phone issues". If you are calling to buy something, you'll get someone right away. The contractors they send take a week to get to you (and usually drive unmarked work vans--that's comforting), then they either "order a part" (I have been waiting for a "part" for my refrigerator for more than a month) or try to sell you something that isn't covered. Read the fine print too. They don't cover much. They'll also tell you something is covered when you sign up and tell you it's not when you file a claim. BEWARE!!

If I needed to file a claim again, I would do so with American Home Shield. I filed online for my AC and it was very easy. The contractors they sent were nice, courteous and efficient. They took care of the problem quickly and it's been perfect ever since.

I placed this service request on 10/31/15. Three times Rambs Appliance Repair has been to my home and the washer still is not fixed one month later!! They came for the 3rd time today and still do not know what the problem is!! I am furious! I have been on hold with AHS for 15 minutes and I'm still holding. Chelsea ** you need to call me!! I am not going to wait another 2 weeks for Rambs to TRY to fix this machine! I pay $585 per year for this contract and I expect this repair to be taken care of immediately!! This is not acceptable for a long-term customer!! My next step is to get an attorney!!

American Home Shield is top-notch and their technicians are very good. I had two recent claims with them - for my dryer and for the bathroom, in my sink for my washing machine. The techs diagnosed the problems in a timely manner, repaired them, and got the job done. Since the repairs, I haven't had a problem and everything has been fine.

I had a claim with American Home Shield for the repair of my refrigerator and it was excellent. The technician knew what he was doing, fixed the problem and everything's been working since he was here. I will recommend AHS.

My experience with American Home Shield has been excellent. We filed a claim to replace our hot water heater. It is in the attic and I was concerned about it leaking and overflowing that would damage our ceiling. I called in my claim on a Saturday and they said they didn't know if they could get anybody out to me until Monday. Fortunately, we didn’t have a problem and the plumber showed up on Tuesday. He went up and checked it out, said we had to replace the heater. He called American Home Shield, got the approval, and came back the next morning and replace it. Everything has been okay since then.

My most recent claim to AHS was about a garbage disposal two weeks ago. My account rep handled it for me and she was incredible so I really didn’t have to do anything. She placed the claim and everything was taken care of for me so it was great experience. They made it very easy and convenient. The disposal was at my tenant’s property and since the repair, I haven't heard anything from him some short time.

Stay away! American Home Shield has some of the worst customer service I have ever dealt with. The only company worse than them is their A/C repair company they contract with in Topeka, KS. In May 2015, my A/C broke and a tech was dispatched to my home. I was told my A/C was leaking and it was the result of a coil (not an A/C expert). Coil was fixed but the company was dispatched again when the a/c starting leaking again causing damage to my drywall. The contractor told me that the leak was the result of a crooked pan. Finally, in August of 2015, the contractor contacted my property management company (I'm in the military and had PCSD at that point) who told me to finally fix the A/C (fix had been temporary until now, go figure no one told us), the A/C would have to be lifted/moved because it was installed incorrectly when the house was built.

So far, I found American Home Shield to be of good value. I've had to use them a couple of times and I'm in the middle of my second incident right now. Everything's been good and I've been saving quite a bit of money with them. We recently had a claim with them when something went wrong with our heating system. Submitting the claim on the website took about 15 seconds and was very easy. I had good interactions with the contractors who came out. They responded within about 4 business hours, were out evaluating the situation and how to order the part the next day, and had it repaired within a couple of days.

American Home Shield got me a plumber for my furnace. The contractors were professional and they came when they told me they would come, and they performed their job very well. Since the repair, it works very well. I was just satisfied with my experience with AHS and I had no complaints about submitting a claim. I was glad that I was able to get it taken care of. I'd recommend AHS.

Two months ago, I submitted a claim to AHS. The repair guys came on time and ordered the needed part. Then they came back, repaired the appliance and charged me $75 for the service fee. I've been with AHS for a while and I'd recommend them.

The representative was very understanding And helpful.

I'd recommend American Home Shield. The service is good, I have no complaints about them. My most recent claim was my refrigerator and AHS replaced it.

Someone from American Home Shield came out for our pool and he knew exactly what need to be done and replaced the part. He was very professional, very timely, and did a great job. I had a couple of bad experiences with them but most have been good.

My garbage disposal stopped working so I called AHS and gave them a number. They gave me the service provider and they called me back. It was a smooth transition. Then the contractors came in and repaired it. They were very thorough, friendly, and got right to work and were done in a flash. Everything is working just fine after that.

So far, I am satisfy with AHS service. No one is perfect. AHS is okay and I would recommend to a friend. Some of the companies are not the best or the worst; but, those of contractors. You may have to file a complaint once and a while. That means AHS has homework to do.

My refrigerator wasn't working so I called AHS, spoke to a representative who was very professional and friendly, and submitted the claim. It was a very easy process and the representative explained the entire process and how everything would happen. The contractor was great and explained exactly what he was doing. He even pointed out what caused the problem and what happened. He was very thorough and once he's finished, he cleaned up everything. Since the repair, the refrigerator has been working fine.

My refrigerator went out, I called them, and it was a serious contractor that came out and I'm completely satisfied. He gave me a business card with his name on it. He said, "If you got any problems, call me, and if I can't get it resolved, you don't have to wait and call American Home Shield." My refrigerator was old so they went ahead and got it set up to replace it, and they replaced it with a brand new one. It was way bigger and better than my old one. The process was very fast and very easy. I've been with American Home Shield for quite a long time, and every time I would call them, I've got excellent response and excellent service. They are very professional, courteous, and well worth the charge.

Our 50 year old electric range recently stopped working. We were unable to turn the burners on. I called AHS and reported this and a local service man came the next day to check. He said that our range needed to be replaced and turned this info into AHS. We received an email the second day asking for more information which I provided.

I recently had an issue with my gas furnace so I submitted a claim to American Home Shield. I talked to somebody on the phone and they arranged a site visit to my home with their approved contractor in my region. They guy was on time and all went great. Everything was checked out and I was very happy. AHS did a nice job.

People from American Home Shield are friendly to deal with, and their service is excellent. Our air-conditioning system requires a seasonal check-up, and we found that it was not cooling properly, so I called AHS and they sent a party to come out and service it. We had to make a co-payment of $75 which is not really small, but we have been satisfied with their work. We also had another air-conditioner serviced in the past. They replaced the entire air-conditioning system, and that cost me some co-pay that was a little greater than normal because I didn't want the old a/c repaired. Instead, I wanted something new installed, so they bargained with me on it and I was very satisfied.

I had a microwave that was not working correctly and when I submitted a claim with AHS, the service was excellent. The process was so simple that I simply called, got someone who was courteous and capable, and moments later, the request had been processed and an appointment with GE was set up within an hour. The technician came the next day and fixed the microwave, which is like a new one after the repair. AHS is a huge and super, super value that I can't believe that this business exists. I'm glad I found AHS.

Submitting a claim with AHS was wonderful. I didn’t have any problem with the person that was handling the call. They were courteous and polite. I had my washing machine repaired. GE came the first time and what they said wasn’t right. So they told us to put some white vinegar right through, and it kept a ring around. I kept telling them that it seemed like it was oil or something. I called American Home Shield again and they sent the same company back out, and they did the job right that time. The second person that came was courteous and nice, and seemed like he knew what he was doing. Since the repair, it washes well. One thing I don’t understand is that the agitator seemed to be more loose than it was at first but it might be because they put new parts in there or something, but it washes and it does well. I'd recommend AHS.

The biggest thing with American Home Shield is their responsiveness. I put the work order in and literally the next day, somebody has showed up. In fact, I recently submitted a claim online regarding my dryer and the contractor who came to fix it was excellent. Since the repair, it's been working perfectly.

I had a problem with my oven and so I submitted a claim to American Home Shield. First, they came out and said they couldn't find the part that needed to be replaced. Then a week later, they found the part and would ship it in ten days. Although the oven is not yet fixed, I don't have any complaints right now and my experience has been okay. I'd recommend them.

I submitted a claim for my water heater and they were right on the claim quickly and got it performed quicker than I had expected. The contractor that they sent was excellent, too. He was very courteous and knowledgeable. I would use him another time just for any of my plumbing issues but that guy was really great. I called on a Tuesday and I had my water heater installed on Thursday, and it was inspected on Friday. When the inspector came, he said that was an excellent job done. He just looked at it and okayed it within minutes. I'd recommend AHS for sure.

In August of last year our washer broke. It took AHS 2 months to finally agree to replace it. In that two months there were about a dozen service visits to try and fix it, even though the repairman who kept coming for the repair continuously said he recommended that they replace it. They made me wait 2 months for a working washing machine. 2 months of dragging all of our laundry to the laundromat and paying about $25 a week to use the laundromat! All while I paid them my monthly fee!

I submitted a claim for an air conditioner through the American Home Shield website and it was very easy. I got a call the next day for evaluation and the contractor who was sent out was very good. It was an excellent experience.

I had a small leak in my sink so I filed a claim with American Home Shield. It was easy. All I have to do is go on the "I'm sorry" call, follow the prompts, and they'd have someone get in touch. They sent a plumber over, and he did a fine job. He came in, saw what the problem was right away, which was a minor problem, and gave me some advice on what I needed to do to rectify it should it occur again. He also advised me on how to make sure that the water that had accumulated under my sink drained and how I could clear that up. The fella that they sent out when my garbage disposal wasn't working was also fine. It was not a difficult job at all. He went into the disposal and took out the bone or whatever it was in there that was keeping my disposal from working. It's worked fine since the repair. It was a very good and positive experience.

I had no problem submitting a claim to American Home Shield for an HVAC problem. I called, told them about the problem, and the vendor they sent before that I wanted. AHS got me the vendor who came and fixed the problem right away. It's a little cold now. I had a different provider before but it went out of business. I went to American Home Shield because my family uses them too. The only thing I had to do sometimes is I watch the vendor because I have a very high standard that I expect from them. The first HVAC vendor AHS sent was a joke but the second one is top of the line. They are here when I need them which is the same with the vendor for my pool and I found them with American Home Shield. I never had a problem that they couldn't handle in a reasonable time frame.

I’ve been with American Home Shield for a number of years and I’ve always had good service. I’m the one who files the stuff. My husband, who’s retired, is the one who deals with folks. Our most recent claim was for the HVAC. We have it checked every six months by an independent source and they said that it needed to be replaced. But we were told it does not need to be replaced and that the repairs they recommended did not need to be done so it didn’t get repaired. So far, we still have heat so I’m happy. We’ve been really satisfied with AHS. They’ve responded to us quickly and we’ve gotten our answers. We may not have liked all the answers they gave us but they got back to us in a timely manner.

The process of filing my claim with AHS was easy. The company that come out was very knowledgeable and very nice their technician was a wonderful young man. My ice maker was good after the repair. I would recommend them to a friend.

I'd recommend AHS. The contractor that they sent when my furnace heating control wasn't kicking on really knew what he was doing. He told me what day he would be there and then he called me the morning that he said he would. He say he'd be there between 12 and 2 and he would call before he came. And so when he called, I was out but I was on my way back and we just so happened to meet at the same time but he came right in and started kicking it. He said he was real familiar with this Trane unit. But he's real sharp guy and he was on his way, he wants to get it fixed.

Submitting the claim online to American Home Shield was easy. Their contractor was very helpful and we got everything done in a timely manner. Since the repair, the appliance has been excellent and I'd recommend them.

The most recent claim that I had with AHS was a complete failure. It was for my 30-year-old microwave which was also part of our convection oven. The contractors did a really good job in trying to repair it. In the end, they replaced it without a problem and it was a good experience. We now have a brand new convection oven and microwave and it’s operating perfectly. I'm very satisfied and I'd recommend them.

American Home Shield recently took care of my dryer when something went wrong with it. It was easy when I submitted the claim and they have been very good. The contractor that was sent out was fantastic. I am very happy and pleased with their easy system. I pay my $500 a year and I know if something goes wrong, I'll just call them and they'll take care of it. But for unit replacement, it's complicated in terms of the cost, money and the brand I want.

American Home Shield was great. They told me when they'd be there and what they were going to do, and they were there and did exactly what they could.

I'm real happy with American Home Shield. I'm very satisfied with their service and I have nothing but good reviews for them.

I had a problem with my garage door's remote control and the people they sent out were very competent. The initial fix was not effective and it didn’t work, but they came out two other times with no additional charge and ended up putting in an entirely new garage door opener. I’ve been with AHS for about 10 years and I have recommended them to friends.

I prefer filing claims online because it's straightforward and simple as compared to filing through phone wherein you keep being put on hold. The contractor they sent to check out my furnace a couple of days back was excellent. I would recommend AHS to a friend.

Our experience with American Home Shield has been pretty good. I recently had a problem with my washer and the contractor they sent out was prompt, courteous and offered good service.

I haven't had a problem submitting claim with American Home Shield. I have a tank with hot water heaters. One of them went out two weeks ago and another one has just gone out. But this one here, they came out to fix it with the same pump, same everything but it didn’t fix so they’re on their way back out to see what’s wrong with it now.

I had a horrible experience with AHS. We had family in for the holidays. Our water backed up downstairs in the bathroom. I called Tuesday afternoon. Somebody came out Wednesday afternoon when it’s 6 o’clock in the evening. They didn’t do anything but complain and they sent in a statement to American Home Shield. American Home Shield declined to have them do any work because of what the contractor said. And then after that, I called back for them to get me maybe an outside source to come and they only had one contractor for this area and that was the one that came out Wednesday. They refused to come back out and I told them I really didn’t want them to come back out. I had to go another day or two before they finally said, “Okay, we’re going to authorize you to go to an outside source.” The outside source came yesterday and they repaired it.

Our home here in Kingwood area and some rentals that I own are under American Home Shield. I recently submitted claim for my stove. And they’ve been just really timely and when we call with concerns, they try to address those for me. So they're good. I like all their contractors except Sears and a couple that we put on our list that we ask them not to have come out again, but the Sears here in the Kingwood area is fine, but when you go out in the Bryan area Sears want to charge you taxes and everything else in addition to the $75. So we don’t want Sears out there anymore.

I submitted a claim online to AHS about our garbage disposal and the response was prompt. The contractor that they sent out explained what the problem was and fixed it. He was in and out in no time. The whole thing went well and I was completely satisfied. It was a prompt and expert repair. I'd totally recommend AHS.

My recent claim for my dishwasher and washing machine went smoothly. I called American Home Shield and told them my situation. They immediately got a hold of a company nearby and the company, which was highly qualified, called me. They sent their techs out and did the job within a timely manner. The contractor was professional and the appliances have been working since the repair. Everything was very efficient and I was very pleased.

I went online, indicated I have a leak under my kitchen faucet and I was notified. Submitting a claim to AHS was very easy. They sent a contractor over and he was prompt, good and very professional. He handled everything in a timely manner. He discovered that the issue was the faucet handle and not the pipe. He replaced it but he said that the company was told that that particular sink was not covered and I also received a phone call explaining that it wasn't covered and I said, "That's fine. I'll pay for it." I have not received anything from them but I have no complaints. It was handled fine as far as I'm concerned. I was very pleased.

In our regular maintenance for our furnace, we were told that the heating element is cracked and might be leaking fluid. I file my claims via phone, so we called American Home Shield to check that out and they said there was really no need to switch out the heater, and it was fine, and it could last another four to five years. It was reassuring to get that message. The technicians that they send out are very pleasant, professional, informative and punctual too, which is important. I would definitely recommend them to a friend.

The plumbing we had with AHS was completed and it was good submitting the claim with them. The performance has been holding up since the repairs. Their contractor gave a good service and was out here promptly. I've had problems with AHS a couple of times but I'm satisfied with them and the experience since I've been in Tyler has been excellent.

American Home Shield was great. I called them about an air conditioner problem and they responded right away with the repairman who's gonna come out. Then they called me and everything fell right in place very rapidly. Their representatives were very nice and the contractor did a professional job in a timely manner.

I'd recommend American Home Shield but there was one instance where I wouldn't recommend it even to a dog. I submitted a claim and I couldn’t get any of their contractors out here for a week because of the heat of the summer. I had heat pump problems and it quit altogether completely. I had to find an outside vendor. And the thing about the vendor that I found was, they installed it and it leaked in the inside and they came here two or three times because it would blow out a circuit. So after 40 years in electronics, I had to tell them I had to fix it so it wouldn’t do that. And after that it’s been working great ever since. AHS wouldn’t pay but $2500 and the bill was $6500 so I had to eat $4000. But I’ve had really good experiences with AHS although that one was horrible. Luckily, I had the money in the bank to cover it. If I hadn’t had the money, it would’ve been a nightmare.

I had one so-so and one great experience with AHS. The so-so was about the heat and the air conditioning system. I didn't hear from them for three or four days and my wife and my baby were hot so I had it called up and had somebody else fix it and take it out of pocket. The second one was electricity issue. They had a guy out and he knocked it out. Everything's been great, so far and I'm a happy customer.

My experience with American Home Shield has been wonderful. My most recent claim with them was for the furnace, and the contractor they sent was very courteous and professional. He came in, diagnosed the problem and left. There are no issues since the repair. The only issue that we have had was with Premiere. We were doing something with the refrigerator issue that we had, and they were somewhat disconcerting; I was not pleased with their performance, but that was an aberration. One of the things that I appreciate now is the fact that they will soon be 24/7; at least we can call in over the weekend. If I had any complaints, there will be an extended amount of time to get someone to answer when we first call in, but I understand I can go online and do that. I'd recommend them.

I have been with American Home Shield for two months and I'm satisfied with them to date.

Called AHS 9/23/15 for a couple leaky faucets and a leaky washer machine drain. It's over 2 months later and the repairs still have not been completed. Each phone call to them has been handled professionally by their call center representatives, giving us a false sense of security when in fact there is absolutely NO follow-up on anything. Every time I call, I'm told that it's being worked on and to wait 48 hours for this or that. It has been incredibly frustrating. Their contractor was also very challenging to get to come back to do the work. He took the trade fee and seemed like he would have never come back if we hadn't called over and over. Just the leaky faucets took over a month to replace and we've waited now an additional 4 weeks for the washer drain after which AHS says they can't find a contractor to finish the job. Lovely.

Submitting my claim with American Home Shield was very easy as I’ve used them before. I was having trouble with my furnace so I called them, and somebody called right away. It’s the fourth call I’ve made, and they always come out to see, so I find it a very worthwhile service and I’ve always been satisfied with them. The contractors from Hyde Heating and Cooling were very good. They cleaned my furnace and did what they said they were going to do so I’m going to use them again. My unit has been perfect since the service, and I’d recommend AHS since my experience was great, and everything was taken care of.

Overall, my experience with American Home Shield was good. They're quick in terms of getting somebody out. Sometimes the service providers are slow but AHS gets the message to them rapidly and I'm happy with it. I have recommended them to my friends.

As a first-time homebuyer purchasing an older house, a home warranty with AHS put me at ease that I'd be better equipped to handle repairs within the first year. On the contrary, it added an enormous amount of stress to my first few months in the house until finally, out of exasperation, I cancelled the contract. I would not recommend a home warranty with American Home Shield to any homebuyer. A month after moving in, the fridge that conveyed with the home was no longer maintaining a stable temperature. No problem -- I liked the ease of using AHS' online interface and quickly requested service. Unfortunately, that's where my positive experience ended.

We replaced the disposal in our kitchen and AHS took care of that. The contractor did the job and the disposal has been working great since. I'd recommend AHS.

American Home Shield is very responsive and I'm very happy with their service. I just had their service and I wasn't sure what to expect, but it really surprised me. Overall, I had a very good experience with them.

My recent claim with American Home Shield was for my air conditioner and it was just a simple phone call. It was very cut and dry. I was working at the time when they made the service call and they were able to fix it without getting in the house. The contractors that was sent were very neatly dressed and organized. They did an excellent job and it’s like a whole new air conditioner. I'm extremely pleased.

It was a good experience with American Home Shield. Their claim submission process was very easy. I paid $125 for the service call and the garbage disposal was installed. The contractor was very nice and very prompt the next day. I'm very satisfied with AHS.

American Home Shield has been wonderful. I made one phone call in late July because our air conditioner was not working as it should, and within 15 minutes they got back with me and told me that they would have the guy that does all the work out to our house in about 45 minutes. He did and he stayed a long time and fixed it. I really appreciated that because it was summer at that time and it was hot. I would recommend it to a friend.

I had a very good experience with American Home Shield. Filing a claim was easy. I'd recommend them to a friend.

I find out that my heater was not working so I called American Home Shield and they respond almost immediately - in two days. It was not an emergency because I was able to turn on the heater again, but they responded very efficiently and they changed it. I was really happy with the submission of the claim because it was very easy. They respond very easily and three hours later I received a call from the organization and then few hours later a call from the company that was going to check up my heater, and we agreed about the time and the visits. It was really good.

I have a slab water leak. Called for service. The first plumbing co. did not have leak detection equipment. Was sent a new company next day. This company told me I need to take out my glued down hardwood floor, tile floors so that they can detect the leak through concrete. AHS does not cover replacement of floors, labor or material. They say I have to grant them full access of my floors to do the leak detection.

I would definitely recommend AHS to a friend. I was very pleased with the plumbing company that did the work. I have since called them directly to come out and do other stuff for me that wasn't covered by AHS. They're very efficient and very good. I'm satisfied with my whole American Home Shield experience.

I submitted a claim about my dishwasher to AHS and it was an easy process. The job was completed and I'm very satisfied. Plus, the technician was excellent, personable and helpful. He knew what he was doing and keeps good advice. I've recommend American Home Shield to several people.

I filed a claim with American Home Shield for a leak and the contractor was good. Overall, the experience was good and I would recommend them.

I didn't have any problems in submitting my claim for the replacement of the dish disposal in my kitchen. It was easy. I called the company and made a claim and they sent somebody out and they said I need a new disposal and he came back out almost immediately and fixed it. However, I still have a problem that I claimed before the disposal that hasn't been fixed but the electrician was trying to figure out what he was going to do. I wasn't in a big hurry though because I think they were going to try to make me pay more money instead of just the basic co-pay. I lost my job so I'm not in a big hurry to fix it. I got four outlets that need to be fixed in my kitchen. I'm not having Christmas in my house but if I was, that would be an inconvenience so I just told them not to worry about it. They don't have to hurry back but I've not heard anything else from them over that.

Everything's been going really well with American Home Shield. I just had my heater fixed yesterday. I didn't actually talk to them since I'm out of town, but my friend interacted with them and he said they were very nice. They weren’t gonna come till the next day, but they got a cancellation so they came right over that same day. I also had them come out not too long ago for my washing machine and fixed it. It took about a week for them to come back with us because they had to order parts, but now it's been very easy. My parents and some friends have had bad experiences with American Home Shield and they told me I shouldn't do it, but I thought I'd try it. And so far, I have had really good luck with it.

American Home Shield is great. The biggest thing with them is their quick response.

We’ve been with American Home Shield for some 20 years and most of the time I submit claims over the internet because it’s a very easy process to go through compared to other companies. Every contractor they sent has always been professional, courteous, and able to answer our questions, and they have a client list. They may be a little bit more expensive than others, but we’ve had such good service with them through the years that it would really take something horrendous for us to change. American Home Shield has excellent service and I wouldn’t change for any other warranty providers.

My most recent claim was for my furnace. I think it had to do with the temperature not being regulated correctly. When the maintenance man came out, he was very thorough but a part had to be replaced and he had to leave to get it, then came right back. I think that would be my only thing is maybe they should have service vehicles so they can run out to the truck and get a part instead of having to go back to the office. That would be my only "complaint" and it's really not a complaint because he was very honest with me, "I have to go get the part."

I like the service of American Home Shield. Being able to call and their expedient service, not having to wait. I also like using Sears because they're well known and have a good reputation. A recent claim I had with American Home Shield was with a refrigerator. I submitted the claim over the phone and it was a third call back. The first time, they couldn't hear the noise because it was an intermediate noise that comes up occasionally. The second man changed something. The third man who came out got to the point and may have cleaned the fan or fixed whatever it was that was making the noise, and I haven't heard the noise since.

Submitting a claim with American Home Shield has been very good. The contractors came and did their job. Although the guy that fixed my pool was a little slow, he got it done.

We had no heat from my heating unit. I called American Home Shield and they sent Larcom out to fix it. AHS said in the contract that they’re supposed to call within 24 hours and set up a time for the contractor to come out. I submitted the claim online on Sunday night and they came on Tuesday. The guy just called and said that they were coming and were about 20 minutes out. That’s the only issue, I wasn’t forewarned that they were coming. It was no problem though because I was already up. I was also pleased with the technician. He told me that my cooling unit would need a cleaning in the springtime and I could get in touch with them. However, I was told that the home warranty doesn’t cover maintenance service like cleaning of the cooling unit.

Our water heater had gone out, so I contacted American Home Shield. Every claim I've ever done has been easy. The technician was very good and helpful, and the repair work was excellent.

My experience with American Home Shield has been very positive and it was mainly because of the garage door that they got fixed.

Our experience so far has been absolutely terrible. On the 16th of November, we called and said my washing machine was out of whack. Nobody called us back until that Tuesday, and they said they had put the work order in and, of course, we didn't hear from anybody. We called the GE, and they didn't have a contract number so they didn't know anything about it. We called American Home Shield again and they said okay, they'd put it all through again. On Monday, they were supposed to call us back, then Thursday and Friday and nothing.

I’ve had several claims with American Home Shield as I have a couple of houses that are covered by it. I had some plumbing checked as well as some electrical. I also had my air conditioning checked. They were all done at the same time. Submitting the claim was easy and the service was excellent.

Sales department says you will be charged as per the prorated basis in case you cancel the contract anytime. But when I cancelled the policy they charged me one-month fees saying it is mentioned in the contract. This is just the way to take away anything from a leaving customer on the basis of all those small wordings mentioned in the contract which they give you only when you are buy the contract.

My experience on my last claim with American Home Shield was very good. I would recommend them to a friend.

I've had a very good experience with American Home Shield and I'm happy with it.

My most recent claim was with my air conditioner unit, and it was an easy process to do. The only issue is that heat is a very big concern, and it was a little bit of a delay for them to get the part. But other than that, they replaced it, so it was fine. Anybody who doesn't have American Home Shield is making a big mistake. It's a must-have, and it's the best investment that a homeowner can make.

I'm extremely happy with American Home Shield. The AC unit froze up so I called AHS and told them my predicament. They sent somebody out the same afternoon and fixed the problem -- quick response. The service people have been great and they've addressed the issues. One gentleman soldered some of the ductwork up in the attic. He came down and he said, "I wanted you to know, while I was there, I took care of that for you, too." They are very respectful, on time, and called to let me know they were coming. It's been perfect since the repair. I don't hesitate to call AHS and they're very good about taking care of things. I'm extremely satisfied with the home shield program. In fact, my siblings and I bought a policy for my mother's townhouse.

American Home Shield is the greatest thing I have ever signed up for. We had American Home Shield already in Virginia when we were living there, and I tell everybody, "If you don't have American Home Shield, you need to get it." During my most recent claim for my stove, one person came and found out quickly that I needed to have an electrician, and I only had to pay $75 one time. When the electrician came, they worked on it for an hour and a half because we're living in a mobile home and everything is wired. He was very friendly, polite, and he got the job done. Now the stove is working better than before.

I’ve had AHS for 12 years. They’ve done a lot of work in this house. Back when I have some air condition trouble and the gentleman told me to clean my other units out, I got it done and cleaned it up. When the guy came back, he didn’t know what he was doing. I welded for years and I had one up by the unit. In a way, I needed to, that unit was 22 years old and Home Shield has been rebuilding that thing since I’ve been with them. I’m not mad at anybody but I was irritated and at that time, he wouldn’t listen to me.

I had to call American Home Shield because my washing machine was bad. I had it for eight years, and it started wobbling and making a lot of noise. They came in on Tuesday to fix the problem. They were in and out in an hour. The service that they provided was pretty good. Submitting a claim was very easy, and it's kind of cool if you call them because they can contact the vendor that's going to come and fix the problem real quick. I'm always recommending them to my friends because there are some things you can fix but there are some other ones that you got to call somebody.

I submitted a claim online with AHS because of a problem with my electrical outlet. The contractor that they sent was very friendly and very professional. He was in and out in less than two minutes. And it wasn't the only problem, he just had to describe what I was doing wrong and bothered me a little bit that I had to pay a hundred dollars for three minutes. But since the repair, everything's perfect and been working well.

American Home Shield is excellent. They're very prompt in getting someone out here and processing the claims. I've used them twice and I've been extremely pleased with every aspect.

I recently had plumbing issues, and had no major problem submitting the claim. The contractor AHS sent gave excellent service and the plumbing worked fine after the repair. They've been consistent.

Logged a ticket with AHS on Sep 1, 2015 to fix an issue with the cooktop. It's still broken on Nov 24th!! Either the contractor chosen by AHS are incompetent or they don't use quality parts. Their customer service department is courteous but probably they aren't empowered enough to take appropriate actions. Won't renew my contract and don't recommend anyone signing up with them.

The last time American Home Shield came out was when the garbage disposal wasn't working and the water was leaking underneath the sink. I submitted the claim that morning and there was somebody out by that night. The contractor called at 7 o’clock at night and got there about 7:15. He knew what he was doing and got it fixed. It only took him 30-45 minutes to replace the whole unit and he was gone. Everything is working good. We had a fast service.

I have a claim right now but they're not coming till today. When I called in for the claim, I only got a recording so I had to cancel and call them back. It would have been much better to get to talk to somebody because I was then going to be away for the next four days and I thought I could tell them to schedule me when I got back. Any of the other claims that I had was taken care of and it's been great. The contractors that I've had come out has been real nice and professional. The last time I had them out was for a garbage disposal. It was leaking and they replaced it. Everything was fine with that since. I would recommend AHS.

Our air conditioner went out a couple of months ago and I called AHS for the repair. It was easy to submit the claim - it was all recording and I used the automated system. The contractor came out that day when I called them in the morning and took care of it. He knew his business and didn't say much, but he was fine. The performance of my air conditioner has been excellent since the repair. So overall, my experience with American Home Shield has been very professional and thorough.

I recently had an American Home Shield technician come out for my air conditioning unit. I simply submitted the claim online and it only took less than two minutes. The contractor was great and took care of the problem and all is well so far.

When I asked a repair maintenance company what's the best company that they deal with, they referred me to American Home Shield. I’ve had experience with other home warranty companies and they’re horrible compared to the service that I got from American Home Shield. Recently, we had our dishwasher worked on. When we submitted the claim, they answered the phone on the first call and scheduled an appointment. The contractor arrived early and even called me to tell he was on his way. He was very thorough and went through the entire dishwasher to make sure everything was running straight and make sure I understood how to prevent the problem and what to do for future maintenance. We have been doing the tips he gave us and it has made a huge difference. The unit is now at 100%.

It's been few months since I filed a claim with American Home Shield for the repair of the air conditioner and it was repaired fine. And, I got a response from them the next day. Then the contractors who came were friendly and know what they were doing, and their service was great.

I have some ups and downs with American Home Shield as some of the contractors who they do business with are not very well trained and they don't know what they're doing.

Everyone has done what they said, except the contractor who did my furnace. That was the only one that was bad. My furnace was unbelievably crummy. However he's no longer on American Home Shield's list. I would recommend them to a friend, otherwise I wouldn't sell them to my people.

My experience with American Home Shield was quick and professional. I called and reported a problem with my air conditioner. I was told a contractor would be in touch to determine what, if anything, could be done. The contractor contacted me and came out the following day. He was professional and helpful, explaining the problem to me. The issue was not covered by my warranty, but I was offered service at a reasonable price.

Our experience with American Home Shield was very positive. We'd recommend it.

The appointment to fix our air conditioner was scheduled promptly, everything was effortless and was dealt with very quickly, so we’re pleased. We were on vacation when it happened, so it was nice for that to be taken care of so quickly without us having to worry. I had a great experience with American Home Shield and I’d recommend them.

Well, I AHS (American Home Shield) because of the non-biased surveys of home warranty insurance companies. AHS is rated online as an industry pioneer, the dominant market competitor, and customer ratings of service, price, and quality of vetted contractors. I felt like I was the only customer they had because everybody was extremely efficient and effective, throughout the process. This includes the online AI for submitting the claim, the personal follow up by the contractor, the communication and customer education of the technicians, as well as the fact that the tradesman or technicians were skilled masters or journeymen of their trades. The plaster patch in one of my two claims this year was a true artist and more than willing to give me surfacing and painting tips. If I were J.D. Power I would give them an overall rating of best in the industry and 5 stars out of 5, but unfortunately I am not J.D. Power.

We have been impressed overall with our warranty. Having to wait for original parts to be shipped and then installed has sometimes been a hassle but knowing that original parts are the replacement is reassuring. The first year we have used this warranty was well worth the price as we used it for several plumbing problems, replacement of the central air conditioning system and appliance repairs. We do wish there more contractors closer to us. Each technician has had acceptable hygiene, appropriate behavior and did the work as quickly as possible and left the site clean.

My furnace was making a lot of noise so I called American Home Shield and they had someone come out for a repair. The contractor was polite, knows exactly what to do and he fixed it in just an hour. It was the best. It turned out to be a relatively minor problem and he had the needed part on his truck and replaced them. And, there was no more noise on my furnace.

My experience with AHS is not good. I called and talked to them. It’s about a sewer pump and then it’s got electrical problems with it. I haven’t filed a claim or anything with them. I’m still trying to have it worked on and it’s not been fixed completely yet. It’s like it’s going to be pieced together. So if they could find one contractor to do the entire thing instead of sending different ones out, I would be a lot happier. Right now, I’m very dissatisfied until I get that fixed. I’m just worried that I’m going to have sewer backup in my home until they could get somebody up here. So at this point, I would not recommend them to anyone.

I had some repair difficulties. The lights in the closet hardly ever came on and the exhaust fan in the second bathroom quit working so we filed a claim with American Home Shield. I had no back talks. They took the information and started the ball rolling. Then the man that came out to fix the problem was very polite and friendly. He knew the items that he needed, went down to Home Depot and picked them up. I don't think there was another one that would do something like that. They'd normally come back three weeks later or two weeks with the part. However, I'm not referring to American Home Shield but that's what I've experienced. He did a good job, took care of the business that same day and left.

I filed a claim with American Home Shield when my dryer went out, but the first company they assigned didn't come on their given date and then they moved me back a week. I didn't have a week to wait so American Home Shield assigned me to another company, and they came out. The second company was professional and courteous. But, it took them a while to get my dryer fixed because my dryer is 20 years old and it took them a while to find parts. The first part that we got didn't turn out to be the problem and they said that American Home Shield would buy me a new dryer if they couldn't get it. But, I didn't want a new dryer so they had to order another part and they eventually found the part that I needed. And, they came back to fix the dryer and it works fine now.

Submitting the claim for an AC repair was fast, and the rep we had was very courteous and friendly. The contractor was excellent, as well as the performance of the unit since the repair. The service of AHS was fast and reliable.

I'm very fortunate to have American Home Shield. Submitting the claim with them was easy. I had a hot water tank defective and it wasn't working, and I had a replacement. Their contractor was professional, timely and explained well. I would recommend them to a friend.

We had a problem with our plumbing so my husband called AHS for the repair. Submitting the claim went well, had a good experience with the service, and got the problem solved - it's working now.

We had a problem with our dishwasher which wasn't getting the dishes clean. At the same time, we had an ice maker that wasn't working and the dryer was broken. I put in a claim and apparently, appliances are all covered under one visit. AHS sent out Dan who was wonderful. He brought in the parts for the dishwasher and fixed the freezer. We had to wait a week on a part for the dryer, but they did come back and fixed it. It's well worth it having the peace of mind that if things break, I don't have to worry about who I call and who's trustworthy. All I have to do is type it in on the website, they take care of it, they call when they said they're going to call, they show up and do what they say they're going to do.

My experience with American Home Shield has been good. I was with them for 2.5 years. Someone suggested another home warranty company that I switched to, and I had an absolutely horrible experience, so I went back. AHS gives a very prompt response to my problems. The firms that they have under contract to do the repairs are very satisfactory. They are also very responsive when I call, so I regret having left them.

I submitted a claim to American Home Shield and it was a very pleasant experience. I explained to the representative that my garage door was not working properly because it wouldn't stay down and kept on going up and down. So immediately, they had someone call me back and they came out and the repair was done in a matter of days. I had no complaints whatsoever with the contractor they sent. It was the same day or the day after that American Home Shield had a garage door repair person call me. They came out, did the evaluation. A part was needed. The part came in a couple of days so they came back out, and replaced it. I'm very pleased with American Home Shield.

American Home Shield has been good. I'm having an issue with the air-conditioner which I think is leaking Freon. Steve, who came out two weeks before, was awesome. He checked it , explained and took time to show us everything. He put in Freon. A couple of weeks later, it leaked again. I called AHS again and explained to them what was going on. And I said, “I really want the same guy back out here instead of starting with another company again,” and they said, “No problem.” They were very nice. They sent out the same company. Unfortunately, it was a different guy. I talked to the people from Iceman and asked specifically for Steve but that didn’t happen.

We had a plumbing issue and AHS came and took care of the problem. They were very friendly, knowledgeable and had some good suggestions. The contractor was outstanding. AHS is very much worth the money. Everything that I've had done with them were handled quickly and promptly and beyond my expectations. I'm looking forward to extending next year. If you don't have them, you better get them.

We had a thousand-dollar copper faucet that was leaking hot water into the cold water lines so we had steaming hot water coming out of the cold water lines around the house. And so I called American Home Shield. They sent a plumber who says we need to replace the faucet. But he couldn’t get the faucet apart because the handle was stuck in place. And without damaging this expensive faucet, he said, “We'll get you a new faucet.”

The last thing I have claimed with American Home Shield was for plumbing and I submitted it online. It was a pretty quick turnaround time and I've been very pleased with American Home Shield. But, finding somebody in the area that came took a little bit. But, it was the contractor's fault that they did not call my cell number that AHS gave them - they called the house phone. Then when I called them back, they said they couldn't get anybody for two to three days so I called American Home Shield and they called a different company. And, I haven't had any problem since the repair and I have recommended American Home Shield to a ton of people.

We recently had a toilet leaking and we submitted a claim to American Home Shield. It's very easy. They called when they were supposed to call and the contractor was here when he said he should be. He listened to our problems and figured it out before he even looked at it and it was done. He did a great job. Everything's fine since the repair.

I had to get a motor for my sump pump in my basement and everything was wonderful with AHS. I've heard a lot of people talk about how they take their time, and how it takes them forever to fix things but my experience was very good. I had a wonderful guy plumber that came out to my house. I recommended them to somebody that went on and got American Home Shield.

My hot water heater needed to be and was replaced.

American Home Shield is very good and they helped me when I needed them. I recently had a claim regarding my microwave. I called them and they got the GE Company. The company then called me right back, we scheduled the service, and the guy was really great - I had no problem at all. It was 100% perfect after the repair.

My dryer was running, but it wasn't heating so I submitted a claim with American Home Shield for repair. I also told them that I had a problem with it blowing vent outside. So when the repairman came out, he fixed both issues. But I was called back later to be told that the dryer vent was not covered and that the repairman said that he did it as a courtesy. They should've told me that the vent wasn't covered when I called them to report the problem so I would've not asked the repairman to check it. But overall, I would recommend them.

Our air conditioning got repaired and it's been working fine since. The contractor that American Home Shield sent explained everything to me and what was going on. He was a good maintenance guy. Overall, I had a good experience.

We file a claim to AHS and they send it to the company that is part of their network and within 30 minutes, we are contacted by the company and able to set up an appointment quickly. We had a plumbing issue where they came in and worked on a leak in the sink and replaced the faucet and the tubing to the sink. The contractor was professional and on time. He showed cleanliness and willingness to work because there was a discussion about the type of replacement faucet they were going to put in. Everything was done well. So, that was a fantastic and painless experience with American Home Shield.

AHS is easy to use and a good peace of mind to know you only have to shell out a deductible to get service for your home.

It was very simple when we submitted our recent claim to American Home Shield regarding an air conditioning problem. Interacting with the contractors they sent was very good too. We got real good prompt service from AHS. Since their repair, the AC's been fine.

American Home Shield was great. Their service was good and the price was right. They sent a company who came over within the day. It's a good deal to have especially when one gets old since they don't do all the stuff they used to do when they were young. They can call AHS and AHS will take care of the problem.

Our air conditioning unit was leaking so we filed a claim with American Home Shield. It was really easy and since the repair, it's been good.

The last time I used American Home Shield was for my clothes washer and dryer. I really was not worried because I knew all I had to do was to call AHS and sure enough I did and promptly they took care of the problem.

The American Home Shield service was great as always. But there was a problem with the electric co. I complained to American Home Shield and they said they'd sent them back. They never got back to me.

Every call I've had to place for service has invariably been handled as if I were calling from the White House. Prompt, polite, friendly, efficient, knowledgeable, tidy...every time! I've never had a less than sterling service call, no matter what device needed attention.

My garbage disposal stopped working. I went online in submitting a claim and it was really easy. The contractor sent by American Home Shield was excellent. He was friendly, professional, very helpful and got the job done. It's working perfectly since the repair. AHS is a very good company. It takes care of everything it says it's going to.

Place order for leak in bedroom closet, they came in and knew exactly that it was coming from fridge and replaced hose. Running toilet running up water bill, fixed that day very quickly. Stopped up kitchen sink was done fast. Always there at the time and day that they told me they would be.

It's been a blessing being with American Home Shield. Paying that one charge of $75 for the trip has saved us a lot of money. A recent claim was for our refrigerator. We have the in-the-door ice and water dispenser and one day the water wouldn't work, so we called them. The first fellow came out and checked the filters, and the filters were fine. He thought it was a plumbing problem so he left. Then the plumber came. I wasn't home at that point but I heard all about it. There was some black mineral build-up at the faucet and the water worked when that got cleaned out. Today's call is for our ice maker which quit, so we've had no ice since the water came back on, and that's our most recent claim. But we had one claim before that when our dishwasher needed a new control panel. That got done and everything's fine with our dishwasher.

Fast Service, friendly customer service. Helped me with all my needs. I have referred them out because I feel they are a great company and they have saved me a couple of times with my needs.

AHS is a very deceptive company. Whenever I try to call them to report a problem and fill a service request, I am on hold for more than 10 minutes. Often times you are not sure if your issues is covered or not under contract, so you want to talk to someone before you place a service request (costs $75). But they make it so difficult to talk to someone that you are stuck with using an automated line. Most contractors then come and say "this is not covered" and ask for $75. It is a scam to discourage calling in for warranty repair.

My latest claim with American Home was a toilet replacement - water closet. The representative was friendly and knowledgeable. We use the contractor they send all the time. He's very good at what he does and we're completely satisfied. Since getting fixed, it's been perfect and it does what it's supposed to do. It's been a pleasurable experience with American Home Warranty. We haven't had any problem with them.

My old washer had finally bit the dust, and the contractor Dennis's told me it was time to replace the washer. So I did. But I did it before contacting American Home Shield. (This happened on a Sunday.) When I called Monday I told them my washer went out and Dennis told me I needed a new one. She said okay and started asking about all features on the old washer. I told her. Then she said, "well, we will get one and set up date for replacement." I told her, "I already bought one at Sears and it is in." Then she said, "well, we will get a check out to you." Then she told me what would have be done if I waited that American Home Shield would have taken care of all of that.

My recent experience with American Home Shield was good. I got my stove fixed on time. I talked with their representative and she explained everything that was going to happen within the time frame. The contractor that was sent here was a local, so he knew where our home was and he had no problems finding us. He was very courteous, cleaned up after himself, and fixed the stove. The performance since the repair has been excellent. I'm glad that I have the insurance.

I was with another warranty company for several years before and American Home Shield's method in submitting claims is easier to use and got quick results. Putting in the claim through online process is very easy and user-friendly. My most recent claim was my air conditioning. I wasn't home when they sent the contractor but my husband said the guy was very professional and took care of the problem right away. I think the thing I was most impressed with was they came the day after I put the claim in and it was fixed immediately. Now our air conditioning works as normal. We've been in the house for almost a year now and that's the only claim we've put in but so far everything's good and I renewed for another year.

I had AHS come look at my air conditioning duct system and they sent out AAction Air Conditioning. They came the next day with an appointment. They were late in getting here, but that was understandable since it was late in the afternoon and I was the last one in line. They were very professional and we had a good interaction. They also determined that the issue that another contractor told me was actually not there and that there is nothing needed to be done.

I have not yet needed to request service, but did call recently and Customer Service rep was able to answer to my question right away. Great job!

The connection to our refrigerator wasn't working properly so I placed a call. They dispatched someone. Quick turnaround on that. They had to replace the line, and in the process, had to cut out some of the wall. After they finished replacing the line, American Home Shield dispatched somebody to fix the wall. It was very timely. Very good work. No complaints. It's been fine after the repair.

American Home Shield just dropped me like a hot potato!!! At the end of my contract, I was told that I had used my policy too much. I've had American Home Shield for about 5 years and while I've not always been happy with them, I'm an elderly, disabled woman and I can't do the repairs myself. And it was cheaper and easier than trying to find reputable repairmen to deal with. Over the years, I have had plumbing, hvac, pool, dryer, and electrical work. I also had to have a new refrigerator. It was my understanding that is what these policies are for. When I complained, they told me there was another policy they would allow me to purchase for a lot more money. Evidently, they do this to people on a regular basis and have a back-up policy. No, thank you American Home Shield. You are expensive enough already. I live in a rural area and it is difficult to find a company that has coverage out here but I hope I can find another one.

So far, we've had an acceptable experience with American Home Shield. I currently have a deal going with them with my water heater since it went loose the other day and it's been a disaster around here. I'm a little disappointed with the time factor involved and I don't know if it's their fault or that of the plumber doing the work. But aside from the time issue, everything else has been good.

I submitted an online claim with American Home Shield for our air conditioning and it was easy. The contractor they sent was great and very thorough. Our air conditioning works well now. It's good peace of mind to not have to worry when something breaks. American Home Shield can fix it and try to figure that all out.

My experience for getting the claim for my air conditioning fixed was quite good. I'm very satisfied with its performance since AHS fixed it.

Very good experience with American Home Shield. The guy came to our house and fixed our refrigerator. He was fine, I have no qualm with that. American Home has always done what they said they going to do. They have done all that they're supposed to do. I don’t have any problem with it and I would recommend them.

We had a problem with our heater since it wasn’t blowing out much heat when my husband turned it on. American Home Shield has met my expectations and since the repair, the heater’s been working great.

We have had service with this company on 2 properties for many years. We have also recommended this company to family and friends who have signed up. Service lately has been non-existent. Looking as I write this to change companies. Excellent in beginning. Horrible now. Can't wait to change.

My washing machine was making noise and the contractor they sent ordered stuff so I had to wait. When it came, they came back, took the washing machine apart, put it back together and it was horrible. He ran the washer but he didn't run it long enough to hear the grinding noise. I tried to call them back and they never answered. They made it worse than before, so I ended up buying a new one. But AHS has been good. They had fixed my air conditioner before and the guy did a dynamite job. It was my thermostat that wasn’t working. It's much cooler now so I didn't have to turn it up as high as I used to before. The people at AHS are very friendly, nice, easy and quick to respond.

One of the control items in the electrical box was running hot. I called American Home Shield and they couldn't find someone to come out right away because it was a Muslim holiday. That upset me because it could've turned into an electrical fire. It already burned that plug out and was smelling. Eventually, they found someone who would come out the next day to fix the problem. I had to take a chance on something catching a fire until the next day. The person came and found out that it was electrical, the fuse completely burnt out. He did okay, the lights and everything all worked perfectly. I checked it after he left and check it every so often and it still runs hot. But as far as the service was concerned, they did replace the item.

Recently, I filed a plumbing claim. Their contractor came on time. When he finished working on it, I called his office to pay the copay and he left. It turned out that they never got a pre-approval for the job. American Home Shield called me after the contractor left and gave me an estimate of what I'm supposed to pay. They should've done it before the work was finished. Then the contractor's office called and threatened to sue me if I don't pay them. I called American Home Shield and told them about the threat, they told me that the contractor shouldn't have done that and they're suppose to give an estimate before working on the job. They assured me that they will call the contractor and will update me on the status of this problem but I never received any call back until now.

I have health issues where I need air conditioning. When it was broken, I called American Home Shield and the contractors showed up the same day. The fan motor was not functioning so they fixed so it would work until they can come back out. They came back with the part and now it is working normally.

My recent claim with American Home Shield was for a pool heater repair. AHS sent out the company that have done work on my pool before. The contractors came out, took a look at the problem but had to order a part. It took about a week for the part to come in then they came out again and made the repair. I was pleased with the work they did and the professionalism of the technician. Everything works real good, I have no complaints. I have to ask them personally if I will need a pool repair in the future.

I feel that the contractors that performed my air conditioning service were competent and informative. They explained the issue and reasoning that my unit was not working properly. It turned out that my compressor had gone out. I was able to get a new compressor through AHS which was great but I had no idea that they only covered a very small percentage of the coolant that had to fill the new compressor. What I initially thought would be just my deductible, ended up costing me over $700.00 by the time it was all over. I do wish that AHS had made that fact more clear from the beginning.

This company is great. We have our home and rental covered and it give us real peace of mind.

We've been with American Home Shield for 20 years. The plumbers that they sent for the hot water tank did a great job. The only thing is, at 83 years old, it is hard for me to submit a claim through their website and it takes time to get to somebody on the phone who's alive to tell me what to do.

It was very easy submitting a claim to American Home Shield when I had a boiler issue. Somebody came out right away and he assessed the problem. I had to order a part. But afterwards, he came back at another schedule, as promised, and fixed it. So far, so good.

I submitted a claim online for the garbage disposal. The technician that American Home Shield sent didn’t take long when he saw the problem and it's been working good since. AHS is great.

Easily scheduled, prompt service, no complaints.

American Home Shield has resolved the issue on our refrigerator. Submitting the claim was very smooth and the contractor's service was very positive. It's been working fine since then.

We recently bought a home where the seller provided, via their broker, an American Home Shield (AHS) home protection plan. Now, 4.5 months later our hot water heater has a leak and flooding our basement. AHS send a plumber within 24 hours and he determined that the water heater needs to be replaced. He collected $75 and left. Next thing, AHS send us an email that they will seek 2nd opinion since they think it may be due to lack of maintenance. However, out contract clearly states that lack of maintenance (and it did not fail due to lack of maintenance) is cover and is not an exclusion. Not the 2nd opinion plumber is not available for another 2.5 days.

AHS customer support was very helpful when I wanted to make some changes to my AHS policy prior to renewal. Since moving into my home I've called upon AHS 4 or 5 times and it has paid itself back several times over.

The best word to describe AHS is professional. I have used their services over the last 13 years and have always had exceptional customer service and quick response on repairs. Needless to say, my expectations have been met. On a recent hot water tank failure, they provided everything necessary to get me up and running quickly. I would not think of not using AHS as I have developed a relationship with a company who understands the meaning of service!

We received a contract with American Home Shield as part of our home purchase. After running into issues with our septic, we figured out it was caused by a leaking toilet. This was very easy to do with a dye test. Figured I would give them a call and get the issue repaired. Tech never called me. I had to call them over 2 days to get the initial appointment, which was for the next week. They arrived on time, came in, ran the toilets and immediately said there was no problem. I tried to explain the problem to them, but he would not listen. He then starts saying "well that wont be covered under the warranty." I tell him I am calling AHS to see about it.

I called AHS to have a number of switches and plugs fixed. Then a local electrician called me back to make an appointment. He was here on time together with his assistant. They covered their feet with booties and corrected all the problems. I'm very pleased with AHS even though I had a plumbing issue which they didn't.

My recent claim with American Home Shield was for plumbing, but I had a pain-in-the-butt time because my computer doesn't like to work all the time so I had to call them. The call was in a nonstop "press 1" for this and "press 7" for this, and I just wanted someone to come fix my toilet. And when the one time that I got through someone, the rep was very polite. However, I'm not on their paperwork so they wouldn't let me do anything. Jean had to do it on her computer at work.

The ice maker in my freezer was broken. It was leaking and there was ice everywhere so I called American Home Shield. The only problem I had was that it took so long for them to send somebody here. Originally when I called they said, "You're going to hear from him within 24 hours". However, within 24 hours, I didn't hear anything. So I called the number of the contractor. They didn't even answer the phone and the recording said, "No one is here to take your call". That's not encouraging at all.

Our latest claim with American Home Shield was for the air conditioning unit. The compressor went out and the guys came and checked it. They charged less than $100 for the visit and explained to me that the compressor was going to be replaced. The compressor and labor cost me almost $315 for the 8 pounds of Freon they put in it and the $100, so the whole thing cost me $415. When I checked, it would be equivalent about $1,400 to call someone to come and do it so I had a really good experience. The man who did it was very professional, on time and worked the entire time and checking the temp in the house. It's cooling to the proper degrees and it works really well, so I couldn't be more pleased.

I had a washing machine that wouldn't drain and American Home Shield sent somebody out relatively quickly when I contacted them. They needed a part, I had to wait a couple of days, the guy came back, installed it, and everything is fine. AHS was good.

Our garbage disposal went out so I contacted American Home Shield. The contractor was extremely professional and courteous. He came in, identified the problem and repaired it. I'd definitely recommend them.

Submitting a claim for my refrigerator repair was excellent. I did it online, which is easy to use and gives me a lot more freedom in scheduling things. The contractor that came to our home was excellent. He was very timely, efficient and got it done within less than half an hour. I recommend American Home Shield all the time and I've been with them for 16 years now.

There was a leak in the plumbing of my downstairs toilet and I submitted a claimed for it with American Home Shield. The representatives are friendly and more than willing to talk with me and, they remind me to use online, but I prefer to talk to people so I always use the phone and call them. They take the information and I get results really quick. It's amazing to me that I've never had to wait any long periods of time, call back or be put on hold - which is a miracle in itself.

I called American Home Shield to submit a claim for my faucet in the kitchen and they've done a good job. The faucet is now better than before and working normal. We have no complaints with American Home Shield. The only issue is that I have to wait for the service people to come out.

I had a leak. I did not know exactly if it was coming from the toilet or from a pipe in the basement. So I had called a guy from American Home Shield who did my earlier claim, which was another leak under the kitchen sink, and asked him to come back. And he said "Well you'll need to call this in because its in a different area." So that's what I did. He initially made contact with me and he said "I'll try to get there by this week." I called on a Thursday and then he said "I'll try to be there by Monday." He didn't call me back on Monday so I kept calling the office number and I spoke to a little girl. I don't know if it's his daughter or secretary or whatever. But she said "Well he's gonna be really busy this week. He's not gonna be able to come, so I'll get up and then find out when he can come." And I said "Okay fine."

In the past we had several requests with American Home Shield and everything went fine. The contractors were professional, courteous and they came on time. But the repair wasn't covered. Our experience was okay, and recently we opened a case with them.

My most recent claim with American Home Shield was when they changed out my gas furnace. You call them and they set up the company that's gonna come out and service you. And then that company follows back up and makes the appointment. That's how it worked for me. I've had interactions with the contractor multiple times. Every time they've called me back within 30 minutes to set up the contract. And every time they sent anybody out, they've just been outstanding. They make sure they don't make a mess in your place. They get right to it. Then they explain everything that needs to be done. They explain to you what's covered, what might be an exception to being covered, if there's an exception.