American Home Shield Reviews

When my mom purchased her home, the person she bought the home from purchased American Home Shield for her so I made sure that was a part of my deal when I came over. It's cost-efficient. I paid for it outright about a month ago so I wouldn't have to worry about anything. I like American Home Shield and care for it and care to use it in the future. It's a safety net, especially for homeowners who exhaust all their funds purchasing the home and don't have room for repairs. American Home Shield gives you comfort in knowing that you pay a deductible and someone will come out and be able to fix the things that are going wrong. A month ago, a plumber came when one of the pipes under in the cabinet area was leaking. He went to Ace Hardware to get the part then came back. However, I'm having the same issue again.

I am extremely frustrated with the poor communication and service from American Home Shield (AHS). We requested repairs for our microwave and dishwasher, and AHS assigned ACT Appliances for the job. During the first visit, the technician performed a small test, claimed the microwave was not broken, and evaluated the dishwasher, stating he needed to order parts. However, after he left, we tried to use the microwave and found it was still broken. On his second visit, he attempted to fix the dishwasher and assured us it was repaired. However, the dishwasher could not complete a full cycle. We called ACT back to inform them that the dishwasher was still broken.

AHS is a scam, the most unethical, incompetent company I have encountered. DO NOT purchase a warranty for them. I have been without a refrigerator and freezer for a month, they sent out a technician four times. It is unrepairable. They refuse to replace it even though they tell me I am eligible for repair - claiming they haven’t received the report from Sears And can’t do anything without the technician recommendation. They say they will call Sears and follow up. They promise supervisor will escalate. This is the rhetoric that they keep repeating yet they take no action. They promised to call back, they do not, they promise it’s resolved. It is not - they repeat the same thing over and over again no matter how many times you call how many people you speak to. Although occasionally they make up another excuse or reason why they can’t process the replacement.

Don't waste your money buying their policy. They nickel and dime you when it comes to coverage. I just had a water heater replaced and they are charging me $1664. This is for permit upgrades (new EQ bracing), and added overflow tank, and a new shut off valve. They said the shutoff valve was broken ($250.). I called AHS and they said the broken valve is not covered because it is a modification. I tried to argue and was denied. Also they use cheap water heater they buy in bulk at a discount.

It has taken 4 months to finalize a refrigerator repair. AHS used A&E Solutions for the repair. They in turn used Sears. Worst experience ever. We have received over 70 emails concerning parts ordered, parts canceled, appts, appts cancelled. I get an email that the part is in but when the technician arrives he has no idea about a part and in reality there isn't a part. Request local businesses.

American Home Shield is without a doubt the worst company I've ever done "business" with. Don't fall for the "reviews" on their website. I've been a paying account holder for over 3 years never submitted a service request. Our hot water tank started leaking on June 10th fairly small leak. I submitted a request for service. The first service rep cancelled. I was not notified by AHS. I had to call AHS. The next appointment was June 17th. The plumber came out and said the tank needs to be replaced. Okay, few days go by and I hear nothing from them, when I call they say: "We need a 2nd opinion", fine! They send another tech and I take another day off from work. The tech confirms the water tank needs to be replaced. Days go by I hear nothing, so I call again they said someone would get back to me. They never called back.

They don't properly vet their technicians, nor do they hold them to any sort of service standard. Plumber no showed again and they refuse to take any action, so apparently it's okay to have the consumer take off work multiple times to get work done. They refuse to assign my ticket to another company to complete the work. I own 3 homes and all have AHS, or should I say HAD. I will be transferring all to another vendor.

My plan started at $99/MO with a $75 copay/service request. Every year it goes up. I'm now paying $230/MO with $125 copay/service request. I never complained about the cost because they repaired or replaced everything that needed it. Did I really save any money? If I added all the monthly payments and the copays, maybe not. But it saved me from having to fork out the cost if a new appliance all at once. But not anymore. On May 18th my a/c unit in my attic leaked onto the ceiling in my office. It's now July 10th. The AHS a/c contractor determined that the secondary overflow pan needed to be replaced. The a/c portion of my contract states that all parts and components of the permanent a/c unit are covered. American Home Shield states the secondary overflow pan is not permanently attached so they won't cover the repair.

I placed a service request for my upstairs air conditioner. The contractor that they sent out fixed the downstairs one instead. Actually, they replaced the downstairs one. I was not home, and family members were telling them to do the upstairs, but they still did the downstairs. I didn't find out that they replaced the downstairs unit until I got home. The downstairs unit wasn't in perfect shape but it was still functioning. The upstairs unit does not work at all. When I asked AHS to get the contractors to at least come back out and look at the upstairs unit without charging another service fee, they refused. When I asked to speak to a manager, they would not allow it. So, I am out of $14,000 for an air conditioning unit that I did not plan to buy. My plan was to either fix or replace only the upstairs. Now I have to pay a new service fee and still pay for the upstairs one to be fixed or replaced.

Attention American Home Shield customers! I believe AHS is engaging in fraudulent business practices. As a long-time customer paying roughly $70 per month for a warranty with a $125 service fee visit, I experienced a frustrating situation in May 2024. My first-floor AC unit wasn't cooling properly, so I contacted AHS and paid the $125 service fee. They arranged for FRESH AIR SERVICES LLC to visit. After several days, they diagnosed a leak in the AC evaporator coil and said they would order the parts through AHS.

I have AHS policies on three homes. If you live in a town with several plumbers, electricians, etc., it may work out well for you. When their system works it is pretty nice. You just report an issue online and they find a contractor and send them out. When AHS "cannot" find a contractor, it is up to you but they still charge you the deductible (mine is $125/occurrence). You then have to find a contractor (using the same internet search that they have), have the contractor call AHS and get authorization, and eventually AHS should send you a check to cover what you paid the contractor. Most recently I had a water heater issue at one house and it took over 2 months for AHS to reimburse me. You do all the work, still pay them a deductible, and wait (over 2 months in my case) to be reimbursed. They expect you to pay them immediately via credit card, however they reimburse you with a paper check sent through the US mail.

Contractor (SWAT Plumbing, Ft. Worth)/AHS wanted $4241.20 AFTER insurance to replace contact hot water heater. I am in the county in Texas and codes are not required, but the old unit was installed to code. Only 3 hose connections, 2 vent connections and 4 screws had to be removed to remove old unit from wall but contractor (through AHS) wanted $1147 to replace heater (despite replacement insurance) AND $1167 for vent modifications!!!! I bought a $67 vent pipe to maintain code installation and family did the work in just hours. Contractor quote was even more outrageous on an old house/not to code tank hot water heater replacement (which we also did ourselves). Must be a contractor/AHS cash cow as no problems on simple stand-alone appliance replacements (refrigerator, washer, garbage disposal). I canceled my contracts and wonder how many people without other options have been taken advantage of by these crooks!

We have been waiting for this company to fix our AC for a MONTH!!! We are experiencing hazardous weather conditions with temperatures in the upper 90s and AHS simply doesn’t have the capacity or willingness to solve this problem. They subcontract small businesses to provide repair services that don’t show up or are not responsive at all. It is impossible to get another contractor involved due to their “policy” putting our health in jeopardy and causing major disruption to our lives not to mention expenses! STAY AWAY FROM THIS COMPANY!

Made a claim on friday because AC broke down and had over 95 degrees and humidity. PC will not expedite because they said an emergency is 105 Degrees which I thought it was ridiculous. I spoke with the technician on saturday and he said he won't schedule anything until Monday. AHS said they only have 1 service provider for AC in the Charlotte area and therefore I have to wait until Monday to schedule something for who knows what day. They were very quick to charge me the service fee tho. I wonder how many day will the CEO of the company will tolerate his house being at 95 degrees with humidity..I can promise he does not use American Home Shield for how super insanely slow they are....

The company at its core is a scam. You pay for months and years and as soon as you need to use the service they dispute and drag their feet on any claim. Avoid at all costs, you would be better suited to put the monthly premium away and deal with issues from savings. If your refrigerator or air conditioner unit breaks, are you really willing to sit and wait weeks for their *possible* resolution?

Hated this company. They slowly increased me yearly contract in 3 years. My last $74.99/ with a $125 service charge for repair calls… Takes 3 days to get a appt scheduled. They sent some extremely crappy technicians which has serious bad reviews. Make sure you cancel 30 days prior to contract ending otherwise they will renew with a price increase. Extremely difficult to cancel. I had to call 3 separate times and long conversation only to call back 2 days later and still had not canceled contract!!!! I won’t use them again. I decided to go with a different company. Hopeful I’ll have better success.

It's pretty easy to submit claims to American Home Shield. But there’s a language barrier. I find it to be very easy to just file the claim online. When you call in and speak with the representatives, sometimes they do not understand the concept of what you're trying to get over to them as far as trying to explain the situation. I explained exactly what my AC unit was and what my unit looked like. What made me upset about that particular situation was that I was pretty straightforward and honest with them on describing over the telephone what my unit looked like, and they told me that it was covered under my warranty. But when the CasMech Heating showed up, they told me that they don't work on this type of unit. There was nothing I could do. They just turned around and left.

I filed a request a couple of times to American Home Shield. Everything has been pretty good. Everything is quick. They respond fairly quickly once I put the request in. When I had a issue with my refrigerator not really cooling, I put in a request through the online portal and then they called me within 24 hours. Within three days, somebody came out. The contractor diagnosed the problem within less than 15 minutes and ordered the part for the refrigerator. Then within seven days, they came back out and put the part in for the refrigerator. During that time, I was getting text messages stating that, "We ordered the part. Your part has come in. Somebody's gonna come out.” Also, they called at least 30 minutes before they got here to let us know that they were on the way. They were really on the ball.

I carried a warranty with AHS for 10 years because I owned homes with aging AC systems. I’m 99% certain that I never made a claim that required more than my deductible to fix until now. My AC went out 9 days ago and it is July in Kansas which means the humidity is basically the same as the outside temperature. I have called several times each day and they are still unable to give me a timeline of when it will be fixed. The temperature is an actual health risk right now, so I’ve had to vacate my home and the humidity is murdering my hardwood floors and home office equipment. They won’t even let you talk to a supervisor when you ask. Just put you on hold for three minutes and then tell you the supervisors are too busy. You’re better off saving the monthly premium and handling equipment problems yourself.

I reported a broken AC on June 19th and still do not have working AC. I am in Phoenix area where the temperature has been 110 on average for the past 30 days, yesterday up to 119 in our neighborhood, this week expected to be 115-116 degrees. This is unsafe and unhealthy (I have had multiple asthma attacks and my husband - in his 70's - has experienced lethargy and headaches). In addition, because of the high temps in the house for weeks now, we have lost pantry food, medication that has gotten too hot, and good wine. We have had to find somewhere else to sleep, and as a 100% remote worker, I have struggled to keep my cool working each day in the ridiculous heat of the house. The average temp inside our house has been 95 degrees for 2 weeks now. When talking to AHS customer service team multiple times, I have been told it is an inconvenience and nothing they can do to speed it up.

I usually call American Home Shield for my claims, and the customer service people have been very good. I'm very happy with them. Recently, I had a hood over the stove that didn't work. It’s a very old hood, and it was not fixed. They couldn't replace it either, so they gave me a check in order for me to try to figure it out. AHS handled it well.

Awful. Created a service request to have my AC fixed. A month and four visits later and nothing has been done to fix my issue. It is currently summer in California. The inside of my home is over 100 degrees. Once the temperature exceeds 100 degrees the thermostat just reads "HI." They have no sense of urgency, nor do they seem to understand the severity of the issue. Customer service representatives are useless. Worst insurance company I've ever dealt with. Completely unacceptable.

I have three houses I have American Home Shield on. I like that it gives me a sense of security that I know I have something out there that I can just call up and my issue can be taken care of. I had an AC that didn't work. I just told them what the problem was and what unit I had for the AC, and I asked when they can get somebody out. AC Rescue reached back to me within 24 hours and they came out the following day. I wasn't there myself, but they repaired the problem and fixed it. I suggest that everybody should get American Home Shield's coverage. It's a cheap insurance. They should go ahead and get it. ACs and heating units cost a lot of money and that could save you a great deal of financial headaches.

My last thing I did with American Home Shield, I wasn't pleased because from my understanding when I read the policy, it looked like it was covered in the contract, but they said it was not. I didn't agree with it. I had a gas line replaced. I had to come out of pocket. AHS did not cover anything. But the service has been okay. The techs have been great. Three years ago, the AC's condenser kept grounding out. The contractor had to do upgrades to the evaporator coil. We had to wait on the part. But once it part came in, they came right on out, were a couple of hours in a day, and fixed it. They were nice guys.

My last claim was for a microwave that was catching on fire. The tech replaced a plate on the side and it worked fine. I was pleased because it's a $1,100 microwave.

The last time I used American Home Shield, they were okay. It was a clothes dryer claim and it took a while to get it done, but they tried real hard and they did their part. But the repair man didn't quite get it done properly and for about a week after he fixed it, it was bad again. We replaced the dryer.

American Home Shield has been keeping up my other appliances good. If I have a choice of leaving them to go to someone else, I would stay with them and recommend them to others instead. It got tough during the COVID season and because of the lack of materials or parts and appliances. There was a big shortage. So, it took two and a half years for me to get my microwave. But we got that straightened out a few months ago.

I didn't like that American Home Shield gives 30 days to do a call back. But within that 30 days, I didn't notice that there was an issue. When I called them back, it was two months later. And that was only because my AC blew hot air. I decided to go up in the attic and try to see what was going on. That was when I realized that the duct had come off. When I called to let AHS know, “You gotta send them out ‘cause they didn't seal it correctly and they missed the whole side of it and it pulled off,” they told me I had to pay another fee to bring somebody else. I said, “No. You need to get the person that worked on it to come back and complete it.” It's not natural wear and tear because it has been less than 90 days. They just didn't seal one side of it and it came off.

The last claim had to do with some leaking pipes. I called American Home Shield because the policy says that they cover leaks and pipes. When the contractor that came out saw it, they said that I had to repipe the entire house. He believed there were leaks in the main pipe that went underneath the house, and because of that, he couldn't complete all the work. But there were leaks that were accessible, and they didn't address those, so I ended up canceling the service. AHS didn't uphold the policy of making any repairs to the pipes that leaked. AHS tried to resolve it by offering to send another contractor to see if that would be a differing opinion. But each time, I would have to sit there and wait around for four hours. People work. They don't just sit home, waiting for them to come around. And oftentimes, they cancel.

American Home Shield's agents are very professional on the phone. But the biggest difficulty is understanding them. It's hard to communicate. They don't know our area. So, they would send someone from Phoenix to do something up here, which could be an hour and a half away when we have plumbers right here. The people from Phoenix were frustrated because it's a long drive, and it's way out of their wheelhouse to come up here to see us. But they were always professional.

I have used their service several times. I've had claims for the fridge, air condition, fridge, and oven and it was all done in a timely manner. The techs have been all professional and they've done a good job. The service is good because, if I had to do it any other way, it would have cost me several hundred more bucks.

The first experience, six months ago, was the heater. American Home Shield fixed it. When one of the items fails, the insurance would help me to cover the most expensive items. The lady came out with some codes, and I had to pay $900 for the heater. I said, "Lady, I'm paying more." I paid for the heater. And the guy did the repair. So, I paid $1,000. She came out with those bunch of things. I said, "It doesn't make sense to me." But I went over it. The second one was the AC. I said, "That's it. No more." I'm very disappointed with what happened.

I requested service to repair my central air conditioner. AHS assigned a local company to come out to service both of my units. After the first visit, the tech indicated that both units were repaired but two weeks later they had to respond to the same issue. After three trips and a second opinion I had to come out of my pocket $4000 dollars. Overall AHS is expensive, slow to respond to request and no regard for their customers. I would not recommend AHS for your home warranty service.

American Home Shield is too damn expensive. I had a problem with a dial on my oven, and somebody came to fix it. And I have continued to have issues. There's something wrong with the dial. It needs to be replaced. I'm hesitant to call AHS again because every time I call them, it costs me $100 on top of the very expensive premium that I pay them monthly. I would advise others to try to find somewhere less expensive for the same services. AHS has consistently raised my monthly premium since I started with them. It's now up to $100 a month, which is ridiculous.

Plymwr Plumbing canceled on me less than 24 hours multiple times. I put in a complaint through American Home Shield, and then, all of a sudden, they were dedicated to getting here on time. My experience with American Home Shield has been smooth outside of the hired company being flaky.

Recently, American Home Shield sent DNG Appliances out. They had to replace a washing machine. I already told my sister about AHS. She's on it, too.

My claim with American Home Shield is still ongoing. I'm just a little disappointed because my air conditioning went out yesterday and no one can come look at it until Friday. So, I don't know if they can fix it that day or if they will have to order parts. Other than that, I had other experiences and the warranty has been helpful.

When I called American Home Shield, my air conditioner wasn't working. It wasn't pumping out cool air. The mechanic came in and told me that they needed a new part. He told me that the program that I'm in with Home Shield covered it. And then, they called me back and the woman told me they were sending me someone out to fix it. Two days later, they came and fixed it. The guy showed me the piece that was needed and it was done. He went and looked at my air conditioner upstairs. He searched everything. I found nothing wrong with him. He was pleasant and thorough.

Valley Appliance came out for my dryer. The door hinge had broken. The techs were great. They were quick and efficient and got the job done. I've told all my kids that they need to get American Home Shield on their houses. We love them, they're amazing, and they've worked with us very well.

AHS raises their contract price and their service call price every year and the majority of their providers (at least in my area) are notorious for no calling and no showing after they schedule a broad 8am to 5pm service window constantly forcing you to miss work to get anything repaired. Their customer service is god awful and they refuse to do anything to reimburse you for all the lost work time trying to get the simplest repairs done. I would say stay away from them at all costs.

I've had a couple of things done thru AHS and everything's been pretty decent for the most part. My aeration system and a couple of valves have been replaced on the house. All of the techs have been pretty good and I received service from them within 24 to 48 hours of filing my claim. There was one time when it took a little longer, but that was because of the situation in getting them the aeration pump. Other than that, I wish the deductible is lower, but the price is well worth it when things have all worked out.

I had a hot water heater leak. I made a claim by phone with AHS and the turnaround time was 24 hours.

The icemaker on my refrigerator quit. I called AHS and told them what was wrong. They sent somebody out who fixed it. The techs were also very polite and professional.

North Pole came out for my fridge that wasn't cooling anything or making ice. They were awful. They told me they were putting a compressor into my refrigerator. They were there for 20 minutes and once American Home Shield sent out Sears to come look at their work, they never replaced the compressor. They didn't even do anything. Sears let me know that to replace a compressor it takes two to three hours to complete. North Pole was a fraud. I had another claim come and they declined me as a customer like it was my fault. After dealing with it for three months, American Home Shield cut me a check. But the turnaround time to get this resolved was horrible. It was three months of fighting and calling them almost every day.

It's difficult with American Home Shield. Whenever I had a hot water heater to go out, it took three to four days for them to send a service tech out. Then it took two to three weeks for them to determine what they were gonna do with the hot water heater. Then they came back and told me that it wasn't covered because there was rust on the hot water heater. My hot water heater is inside my house. I had to have another tech come out so that they could assess it. It took them another week out. They finally fixed it but with my hot water heater being electric, I had to get an electrician in order for them to put the wires back into the hot water heater so that the wires are not exposed.

Turner Electric & Lighting came out for the light in my doorway and the Ring doorbell. It wasn't coming on. I changed the bulb, and the bulb came on, but it went off the next day. When I called American Home Shield, I got a person on the line. They gave me a choice to go online, but I chose to talk to someone. She was knowledgeable of what I was trying to complete on this project. When the repairman came, I told him about the light and the bell. He replaced something with the doorbell. He put the bulb in and it came on but two days later, it came off. I called American Home Shield and they got him back. I explained what was happening to him. He took out the whole housing system of the light bulb and repaired it. When he put it back in there, it worked, and it's still working.

It's cheaper to keep American Home Shield and the last couple of times I've used them, they've been good. The man that they sent out recently was great. He fixed my faucet. But before then, it wasn't very good. The contractors that they pick are terrible. They don't do anything for you. A Water Solution came out one time and they were awful. I told the technician I didn't want him in my house. American Home Shield refused to send a different company out or reimburse me the money.

We had American Home Shield for 10 years and cancelled a month and a half ago. Their rates were going up and they were way too high for us. It started out $50 a month with a $100 co-pay and it's gradually gone up. It's $130 a month for us. We're paying more a month than our co-pay is. With my last claim, the contractor was great, but my experience was awful. I was without the appliance for 40-something days. When they finally got it installed, the delivery personnel damaged it. I went ahead and accepted the product because where it was going, it was not gonna be seen. Lowe's also took $400 off. But I didn't notice another part that was damaged that needs to be replaced. It's still not completed.

Worst experience with AHS. I had issues with an AC unit and have repeatedly been asked to wait*. I called on 6/21 and just today, 7/1, received a cash-in-lieu offer of $274 to repair a unit that is 15-years old and the contracting company recommended to upgrade/replace. By the way, the repair would take 1-2 weeks per the contracting company. Complete disregard for customers (95F+ temperatures - house reached 98F).

American Home Shield said they would get somebody out as soon as possible and they did. The repairman had called me and wanted to know what was going on with my microwave. I told him and he asked if I could send him a picture of what happened. I sent him a picture, and he knew immediately what it was. He ordered the part before he even came out. That worked out well. He came out as soon as the part came in, which was sooner than he and I expected. I've been very happy with American Home Shield. I've had it for several years and so far, I've not had any bad experiences.

I wanted to make sure that I had protection on my rental property to be a good landlord and also make sure that I can address any problems that popped up with the house. I’ve been with American Home Shield for about four years and I’m very satisfied. When I put in a claim, they send out a text message and an email to let me know the company that will come and that they will call me or send me a text message. Then, the company will reach out and tell me who’s showing up and the day and time. It gives me a chance to let my tenants know that somebody's gonna be showing up to resolve the issue. The last time, the AC was not working properly and Texas Best Heating came out.

We have a Thermador column and the compressor kept going out so, it wouldn't cool our refrigerator. The compressor was replaced probably four times and it would work for about a month, and then it would start making a bad grinding noise. Another company came out and they said the same thing and replaced it. Then, the same company came out and said they couldn't replace it. So I asked American Home Shield to send Best Appliance. They came out and said that someone had previously cracked the case. The service was amazing. It was just unfortunately a bad refrigerator. We had to get a new one and AHS reimbursed us money to buy a new refrigerator. I wish we would've done it sooner because AHS wasted a lot of money on a product that probably was never gonna get fixed.

Our realtor got American Home Shield for us the first year, then we got it again. We've been really happy with them so far. They've been out a couple times on different things on our house. Recently, we had a service request for a refrigerator. The service people took it apart, cleaned it out and got it working again. They were very professional.

So far, American Home Shield has been good. They have been nice. The last claim I had was for a washer that stopped working, and someone came out fast. I'm satisfied. The only thing that I noticed was they increased my insurance, and they didn't give me any option. That's something that I need to call back to the billing department 'cause they didn't even call to let me know they were gonna increase the insurance. I don't know if that's gonna work for me 'cause I have my budget. It's decreasing due to the many things that have been happening.

I had an AC claim and the person that American Home Shield sent out determined that I needed a new AC. It was determined that it was caused by a power outage. The original guy they sent out said the same thing and then there was an inspector to make sure that it was caused by the power outage and they determined that it was. The contractor gave an estimate and said that AHS is gonna put so much money towards it and that I would have to do the rest. I'm still waiting on the decision from American Home Shield as to how much they're gonna contribute. There's a lot of wait-and-see, but I guess it takes time. The only problem that I ever had with American Home Shield was when they couldn't find the serial number on my stove, so they couldn't do anything for it. I had to pay the fee, but I got nothing for it because they couldn't fix the stove.

The tech restarted the AC or separated the wires and it worked. The last one was a dishwasher. After three times, American Home Shield finally replaced it.

I'm happy with American Home Shield and others should have it. The only thing is I've been with them for several years now and a couple of instances, I file a claim then when someone comes in, they tell me it is not covered. Before they dispatch someone, a quick call or a quick description of what is happening to tell me if it's covered or not would be ideal. It can be like, "Click one of these and if anything other than those, it's not covered." I file a claim, wait four or five days for whomever contractor is gonna come to the house, and when they come, they say it's not covered. Couldn't someone have told me and save me the deductible?

The repairman fixed the garage door that wouldn't open or close. If you hit it, it would just make noise. Now, everything works good. We've had American Home Shield for at least 9 years on and off. We've had some issues with them that weren't the greatest but I don't think it was their fault. We had an issue with our AC unit and they kept us in a repeat pattern of sending the same people out over and over again, even though we already told them they couldn't fix it. That was an annoyance. There was a communication issue there and that could have been done better. But other than that, American Home Shield is a good company to have. They do what they're supposed to do and it's a good peace of mind. Typically, we get somebody out in a reasonable amount of time to fix whatever the issue is.

Submitting claims with American Home Shield has been good. It took months to get one of the issues resolved. But when it was fixed, it was good.

I started in 1998 with American Home Shield and they were good. It was given to us with the first home I owned. So, I've kept it for every home I've owned since then. They were a lot better then than they are today. Recently, I told them my refrigerator wasn't working. But it wasn't out. They told me what was wrong with it. It had to do with the circuit board. The tech told me, “It would take such and such months to do this and I have to have your refrigerator for so long.” And they would try to repair it. I have a GE product. I said, “I don't want any product that's not a GE product going in there.” But they don't make the part anymore. So, AHS replaced my refrigerator. They said I could either buy one through them or they would give me money towards the refrigerator. So, I did and bought my own.

A-US Air Conditioning of Texas came out when my air conditioner wasn't blowing cold air. They're great. I like them a lot. There were two technicians that came out, one was tenured and the other was in-training. I appreciated the tenured one trying to teach the newer one. They were also very honest. I don't think they were trying to upsell anything. For this instance and how quickly I could get somebody out, the ease of making a claim was excellent. For peace of mind for covering certain things in your household, American Home Shield is nice to have. I've had two occasions on which I've had to call them. The issues got fixed and they were responsive. But I'm moving away from American Home Shield because the cost and what the policy covers isn't commensurate.

My experience with American Home Shield wasn't good and that's why I left them. I was with them for many years and two years in a row, they tried to screw me. They did too many things that were not right, between the repairs and trying to take money from me when they weren't supposed to. They are very expensive. They gave me a discount but yet they tried to take the money on me after a short time. I had to fight them for it. I was happy until this happened. I'm very upset with them.

The price goes up every year for some reason. But overall, at my age, American Home Shield is a security. Get it. It's not a bad deal. I know exactly what it would cost me because I have a set monthly plan. I know what I pay each month whether I use AHS or not, but I know I would not have a big cost at one time. Sometimes the contractors are fast, sometimes slow as crap. It depends on different things. When I call them, they don't have a time that they would come out. They would wait whenever to get back to me. It would be no big deal. It would be like, "We're gonna get to you when we can, but it's not a big deal." That's my air conditioner. It was out for 10 days. I had to put a window unit and my husband had cancer at the time when that happened. They didn't care. I told them that he's on a CPAP machine and it was a big deal. I had to go out and buy a window unit to put in my bedroom for him.

My claim for the upstairs shower faucet took several appointments. Different guys came out several times. At the end, it was close to three months. I'm not a plumber, but the job wasn't getting done correctly. The upstairs faucet is, so far, working now. They had to replace the whole valve. So far, it's holding up. My American Home Shield coverage is good. It's just the turnaround time wasn't as fast as I expected.

I wasn't happy with Sewer Medic. Their price is ridiculous. I had water coming out from under my house and they said it was a leak. I didn't believe that it was a leak. We were getting so much rain at that time and water was going under my house from the back. It's sloped and it was going to the front. It was a total scam. They got $15,000 out of me. They had even left equipment here and I called and talked to them about that. When they came, they just got out and they were like, "We didn't screw you over." It was weird.

We love Applied Air. They have done several things for our furnace and air conditioners. Having them here is always wonderful but the frustrating part is, sometimes American Home Shield does not let us book them to come out here. I have to contact the company on the side, which I shouldn't be doing since I'm paying American Home Shield to do this for me. Also, instead of doing what is convenient, which is just signing up through the website or even the automated phone call, I have to put in a work order through American Home Shield. I then have to talk to a representative, and they have to cancel the work order then put in Applied Air.

I am not sure how AHS earned 5 stars, but giving them even 1 right now is overrating them!! They used to be quick and efficient but their customer service has severely degraded. They continue to increase the premiums and co-pays each year, with a large increase and reduction of coverages in the most recent renewal. We recently put in a claim for our A/C not working. AHS did assign a contractor quickly, he came out quickly and I received an email from AHS within a couple hours of this appt. Up to this point, all was going well, however here is where the hammer falls!! The email received simply stated my claim was approved but I had a responsibility for uncovered costs. "Click here" to approve your costs...So I clicked their link and was shocked to see that my responsibility was $1065! There was no explanation detailing what this amount covered, I am just supposed to approve and pay!

American Home Shield is awesome. I've had them for 4 years and I have nothing but the best to say about them. I've used them for everything and I just got a new air conditioner last month. However, the new air conditioning unit is not working as good as my old one and that one was 40 years old. This one is not keeping the coolness as the other one did.

The most recent experience with American Home Shield was awesome. But the one prior to that, I was terribly unsatisfied. I had them send a contractor out to fix my air conditioner. The contractor said that they couldn't get to fix the problem. I had to spend $1,200 to turn the air handler around so that they could reach the problem. The second person came out and said, "It's the coil and we can't locate that coil." I had to pay another service fee to allow another contractor to come out and look at the same problem.

The last two times that I have used American Home Shield, I have gotten the runaround. When I used it for a clogged sink in the kitchen, it took forever to get the first maintenance people to come out. They looked at the issue but didn't try to fix it. They said, “It's grease buildup. You need hot hydro jetting services to clean it up.” American Home Shield called me and we were on the phone for a while. They told me they cover it and needed to find a company that offers that service. They searched and searched and I waited and waited with a clogged sink. I couldn't use my sink at all. I was washing dishes outside.

The machine was dripping and the guy came in and replaced the part. He was good, professional, knowledgeable and kept me informed every step of what he was doing. He was on time, did the job and made sure he cleaned up after himself. He also left some information if we needed to call them back. So, everything was great.

Submitting the claim to American Home Shield for the pool was super easy. The contractor came and fixed it. So, it was great. They were well-qualified and did a good job.

If something breaks, I call American Home Shield and they take care of whatever the problem is. My air conditioning wasn't working and AHS sent Thomas Plumbing. The guy serviced the AC and was able to fix it the same day. But the air conditioning needed refrigerant and AHS didn’t cover that. They only covered $10 per unit and the contractor said it cost $180 a pound. AHS didn’t pay what was needed. I was hoping that they cover the repairs. So, I was surprised. I paid about 375 out of pocket and I was upset about that.

Any other time, I call American Home Shield and their contractor comes a day or two. I have had problems with my air conditioning and they came out and got it fixed for me. But this time, my refrigerator is out and we're living out of three coolers. The cooler wet up my floor in my dining room and it's smelly in here now. But the contractor still can't come out until July the 5th. I have called twice to see if American Home Shield can call anyone else to see can they get them to come out. But they said they can't transfer me over to another contractor. I got the kids in the house and I'm buying food and ice, and that's been expensive along with the food at the refrigerator. Nobody's gonna replace any of that and I don't think it's fair I have to wait close to three weeks.

My husband and I were very disappointed with us having to pay 200 out of our pocket for parts of the water heater that American Home Shield didn't cover. That was the second water heater we had replaced in the same bathroom in five years. We didn't understand why we had to pay for parts. There was a line that went to the water heater which my husband and I thought could have been used for the same water heater that they took out. It looked almost identical. I had to pay two service fees for the same water heater, which they should have replaced the first time.

Our air conditioner wasn't turning on and we liked the contractor, Air Service of Palatine, a lot. They fixed it and everything’s great. We've been happy with American Home Shield and it's been worth the money. We can call them when we need them and not have to worry about large bills.

American Home Shield has taken care of stuff that they needed to take care of, but it's only because I pushed them. I've already got money in but I would review all of the different warranty companies and decide. The contractor came out two different times for my dishwasher and I didn’t like the first guy. He said the motor was bad and that he replaced it. But I didn’t see anybody come out and replace the motor. He didn't bring any parts in with him. The second time he came out, he said he would replace the motor and brought out one. I saw him bring it and he took care of the dishwasher. But I was sitting in my office at home one night and I heard something. The machine was running by itself and to get it to stop, I had to take it out of the cabinet and unplug it.

My boiler had a leak in the back. It came out to be one of the valves leaking and a regulator went bad. The service was great. The contractor worked around my schedule. It was very smooth. They replaced the parts. So far, so good.

The sump pump that we had was turning on and the motor was engaged constantly, but it wasn't pumping any water. I submitted a claim to American Home Shield online. Their website was intuitive. I was able to hit the button, submit a claim, and request the service. The service came out within 24 to 48 hours, and I didn't have to do anything else. Contractor was friendly and fixed the problem quickly and professionally. Everything got replaced. Everything's functioning as it should. We hear the sump pump come on. It's a better pump than the one that we had.

American Home Shield's customer service reps are very helpful. I usually reach out to them by phone. For the work order, I use the online system. But if I have to do any follow-up, I usually call. I've been with AHS for two years and I have some good and bad experiences. The bad one was more with some of the providers that they work with as far as the service they provide to the customer. My most recent claim took too long for the process, but I don't think it was Home Shield. It was more of the Cal Valley Appliance.

We had a leak upstairs that affected our drywall on the ceiling downstairs. Then there was an issue where the leak was in the shower and they had to cut the wall. I did an online claim to American Home Shield and the website was very user-friendly. They told me who it had been assigned to, and then they communicated when they would be here. Menaci was good. They were well trained. AHS is convenient. I would recommend it.

When the dishwasher was not working, were multiple callouts for that situation. The little top screen where you kind of select what to do, turn it on and start your washer was blanked out and had no power. So the dishwasher wouldn't run or turn on. I went on American Home Shield's website, punched in "dishwasher," put in the brand, and then submitted it. Within 24 or 48 hours, the contractor called and said, "Hey, we're gonna schedule an appointment to come out and look at the dishwasher." The technician that came out was decent but not great. He fixed it but within a couple of weeks, it blacked out again. So, they had to come out three times to fix the issues.

We've been with American Home Shield for several years and we always renew. They always get us with a good price. They would say, “Oh, for your renewal, it's gonna be $600.” Then I would tell them, “Can we have the same price that we were paying last year?” So, you have to just finagle with them a little bit till they bring down their prices. They can get a little high. When I submit a claim, they immediately get back to me. The last claim we had was for our dryer. The contractor looked at it and had to order a part. The part came in and they installed it. It was very fast and easy. I recommend American Home Shield to everybody. I've had lots of family members that ended up getting it because of our recommendation.

My most recent claim with American Home Shield did not go very well. It took forever to get it done and there was a contractor glitch. The contractors are usually very kind and professional but one of the contractors had quit because they didn't wanna do the work with American Home Shield. I live in Hawaii and they have to get things shipped in but it took a long time to be without the use of the product. It happened another time too. But once they're done, it’s fantastic. The second contractor American Home Shield got for the washer talked to me through the whole procedure and what was wrong. He understood that the other person might have not have done it because it took a lot of time and needed a lot of integral parts to get it back into service.

May's Plumbing recently came out for a stopped up sink. The tech fixed it, and we never had any more problems with it. We've been with American Home Shield for 30 years and sometimes, they are not responsive. When our air conditioner goes out, we needed immediate attention because it's 100 degrees. I understand that they're dealing with contractors. We had an electric cook stove, and that thing gets so hot on the top of it that maybe there's insulation missing. We pay the $100, and somebody has been out a few times in the last nine years, and they never fixed it. Other than that, they're perfect with the heat and air and the other appliances.

Nelson's Pool Service services the neighbor next door's pool. The man that services my pool had said to have Nelson's to come out and look at my filter because that's not a job he can do. I had Nelson's come out and look at it and they said the pool filter housing needed to be replaced. I said something about having a home warranty and they said I needed to contact them because it's probably covered under my pool coverage. They were great. However, I noticed that this last month, my premiums went up quite a bit. My concern is that it's because I filed a claim, that drove my premium up and I don't ever receive any correspondence. If my premium’s going up for some reason, I'm never notified. I'll just see the auto payment. Other than that, I would tell others to use American Home Shield.

We had a claim and the company that American Home Shield sent out, Mohan Inc., blew us off four times. They spent two minutes in our house and after days of blowing us off not showing up at all, they submitted something saying that our issue was not approved. We asked for another company to come and Redwood Mechanical came out. We had a very positive experience with them. They were very quick and reliable. They submitted the work order and everything was fine. But then American Home Shield would not approve the work order. They had approved it and said everything was fine but when they looked at it again, for whatever reason, they were like, "Never mind because Mohan Inc. had already said that it wasn't legitimate." It was really crazy because that was the whole reason we called Redwood Mechanical -- Mohan Inc. was illegitimate. The work has not been completed and nothing has happened. We've submitted all this paperwork and show proof over and over again. It's really disheartening.

There was something clogged in the toilet and Discount couldn't get it straight. They didn't do anything for it. It was horrible. So, we ended up paying American Home Shield for nothing. We had to end up trying to work it out ourselves. We had service people out twice, and both of the times, they had sent some crappy people. I love that you can call them out for anything, but they need to screen some of the people that they send out because some of them don't know what they're doing or just don't wanna do it.

I've had AHS since 2020 when I first bought my house. It's very easy to use, the services have been great, and it's low-cost. It's a good thing to have and I'd recommend it for just about anyone. Recently, I had an electrical short after a thunderstorm on my dryer and Adams Mechanical came out and repaired it on the same day. They were consummate professionals overall.

It's been wonderful with AHS. Any claims I've had with them, they've come in and fixed it. My most recent was for my light switches. DT Electric came in and repaired them. Everything was great. I haven't had any issues with AHS, which is why I kept them.

The customer service with AHS is iffy. Sometimes we get a good customer satisfaction with the communication. But sometimes, their English is broken where you can't understand and you're trying to be patient and it's just not there. They're probably not the best right now because other people that I know have been having problems with American Home Shield. I had a bad experience this last time and that was so difficult. But everybody don't get that bad customer service that I get. I would recommend them but I would tell others to make sure they follow up and take good notes. And I really can't complain because I’m getting my money’s worth.

I like AHS because whatever we say is wrong, they'd send someone out and get it done. All the techs that they've sent out so far are real good and very professional. The HVAC went out and one of the guys that came didn't put the fan on the AC unit that went and it dropped. That was during the summer when it was hot. The only thing that took the longest was the unit would go out on the weekend where we got to wait till the next week for the tech to come out and we still got to wait until the parts come in. Then, the hot water heater was going out and they replaced it. We had to pay for the part that wasn't covered and they did a good job on that. The only thing is I missed the tune-up for the AC for the summertime and the rep said that now I gotta wait for wintertime before they do the tuneup.

I have been dealing with American Home Shield regarding an AC replacement and the entire experience has been horrible. They sent someone out to replace a part and they wanted me to pay $3,000. They sent out another company and I had to pay a fee to get a second opinion. They came out with something totally different so I opted out. I called another company that I felt comfortable with and they explained everything. I ended up having to get a whole new unit and I did the buyback or cashout with American Home Shield. $1,100 is all that they would provide for the cashout for a new unit that cost me about $10,000 and I had it replaced early part of May and to this day, I am still waiting to receive the check for the $1,100. I don't think I would ever renew with them.

I had a really bad experience with American Home Shield. My plan includes coverage of HVAC (air conditioning) but when I filed a claim for a faulty AC (common issue, leaking evaporator coil, 3.5 tons) they provided a ridiculously low-ball coverage amount. These are the facts, I hope people see through the type of company AHS is and don’t fall for their marketing.

When the unit downstairs was not working, I called American Home Shield and they sent out Clifton Heating. The repairman asked if I had water damage on them before. I let him know I did but that was years when that had happened. When I had the water damage at the time, my insurance company came out and did everything. Clifton Heating said that was where the issue was from and that I needed to call my insurance company. They were bouncing me back and forth.

When I turned the switch on, the garbage disposal would not spin around. I was given a six-hour window but the technician didn't even show up until an hour later after that. So when she came, it was not the most pleasant. She looked at the garbage disposal and then, she put her hand at the top and pulled up a Band-Aid. She told me it was the problem. I asked if she was telling me that a Band-Aid caused my garbage disposal to burn out and she said yes.

I normally do the claims online with American Home Shield and the turnaround time is fairly quick. Kelly Brothers installed a new ceiling fan and it took no more than an hour. Everything's fine now. They did a great job.

I put a new bulb in my refrigerator and it didn't work. So, I called American Home Shield and Amtec came out. I paid $100 and all the tech did was jiggle it. It’s been twice that it has happened. Each time, the light bulb wouldn’t come on. But it is working now. Amtec came out as well for the garbage disposal and the plumbing in the downstairs bathroom. The bathroom is fine and I have no more problems with that. But the garbage disposal is leaking and I called the person who came out. They didn’t answer so I texted and the lady said that because it had been over 30 days, I would have to call American Home Shield to get them to come back out. But I am not paying another $100 for them to come back out for something that wasn't done correctly the first time. Every time I use it now, it floods the bottom of my sink on the floor of the inside. So, I've not been using it.

The ice maker would not dispense ice and from there, it went into several different things. My refrigerator hasn't been the same since then. I went through a lot. American Home Shield continuously sent the same people out when I had proof that they did not know what they were doing. It was horrible, and I ended up losing food in my refrigerator. They didn't replace anything when it was clearly their fault. The guy came over and totally dismantled my refrigerator. He said that he had to order a part for the dispenser. He left my whole refrigerator, the digital component with the temperature, and all of that did not work anymore. Before he left, I told him, “I don't understand why you have to leave my refrigerator like this when it wasn't like that when you came.”

The stovetop needed a new circuit board. American Home Shield handled it and got somebody scheduled to come out. It was quick. Once they got the part in, it took a couple of days. Then the repairman came in and installed it. This is the second time I've had this stovetop worked on. The first time, we have a shelf above the stove with some coffee cups and one of them fell down, hit the glass top and shattered it. But American Home Shield wouldn't fix that. They said that was not normal wear and tear. They told me that nobody has ever ever dropped something on the stove. Other that that, it's been a good experience. The monthly payments are cheap and the call-out payment's only 100 bucks, which would be less than if I called somebody else off the street.

I had another company but American Home Shield's offer was interesting. They cover electronics and I hadn't found any other company that does. Even with lightning damage to the TVs, American Home Shield covers that. I was impressed with that part of it. They also gave me free lock changes for when I first moved into the home. That was very impressive too.

American Home Shield is trustworthy. It's been four years that I've had them and I like the ease of knowing they're there for me if I need them. I've had other home warranty services that weren't what they said they were. But so far, I've been impressed with American Home Shield. A contractor recently came to do the AC unit. A contractor also came out to look at my water heater and it was a part that I thought that American Home Shield wouldn't fix but did.

A new repairman came out for the refrigerator. It was ice frozen in one of the lines that prevented the proper freezing and the residue water was constantly a problem. He had the equipment, told me what was wrong, and went to complete the process of resolving the issue. He did so in a proficient and a timely manner. It was an excellent service response. Prior to that, a company came out but did not solve the problem. I was despondent with the response I had with American Home Shield and the guy that came to do the work that wasn't performed. American Home Shield told me if I didn't get the proper service, I had to give them another $100 in order for them to send somebody else out. I brought that up to them and they eventually told me they would not charge me a service fee. That played out very well.

I'm satisfied with AHS and I have told people that I'm glad we have them. We had them initially when we bought our house 13 years ago. We didn't renew it but started it up again 4 years ago. I like knowing that we have someone we can call if something in the house breaks down. We've had several appliance repairs and things that have been taken care of by them. We had claims for the microwave and the refrigerator. Recently, our downstairs heat had stopped working. A gentleman came and checked out the inside unit. He could immediately tell what the problem was and it required him to order a part. He ordered the part and came back a few days later to install it.

When home repairs come along, it's hard to provide funds to get things done all the time. It's easier to pay a small monthly fee and $100 to get something fixed than it is to come out hundreds or thousands of dollars when something goes wrong in the home. It is helpful to know that when something goes wrong in my home that I am able to affordably get it taken care of because I have American Home Shield. They're a great company. Recently, Repair Tech Squad came out for my washing machine. The door wouldn't unlock. They diagnosed the issue and had to order a part to fix it. It took four days for the part to come back. Then we got into scheduling issues, where they would be available to come out, but I had to work. It took about a full week for it to get repaired because we had to find a mutual time that I was available and the company was available as well.

I called AHS for an air conditioner that was not working then the contractor called me and told me when they were coming. They were professional. However, the unit ain't performing. I had this claim open since April. They kept coming then figured out that I needed a whole new unit. Now, I got to come up with 2,500 that should have been covered. It's ridiculous. Also, sometimes you wait a long time to get somebody on the phone and the reps on the phone are not English-speaking. They don't understand what I'm saying and I don't understand what they're saying.

American Home Shield seemed to be one of the better warranty companies. But I wouldn't recommend them to anyone because of the frustration that comes along with dealing with their customer service. They outsource it, so there's a language barrier. Also, AHS is good for some things, but horrible for others. Pertaining to the plumbing issue that I had, I read one thing in the contract, but they tried to tell me that was not what I read. I told them that I didn't have a Whirlpool, that it was a standard bathtub. They put it down as a Whirlpool anyway, which caused even more confusion.

The people American Home Shield had sent out have been good and professional. And there are people I would use outside of AHS. The tech replaced a part on my refrigerator that wouldn't get cold. That went quick.

I've had three claims so far and they all have been smooth. American Home Shield helped me out with each one. I had a refrigerator that went. The freezer stopped working on it. The technician came out and found that there was an error when the warranty technician came out. So, I had to get a factory warranty replacement on it. The tech knew what he was doing. That was a good experience. AHS should continue their good customer service and being able to assist their customers, giving them what they pay for.

I had somebody come for my AC and the first time they came, they told me my stuff was frozen. They opened a breaker and told me to shut it at night and it should work. But it only worked for one cycle. They came back and told me it was just because it was so hot. They came back a third time and told me I needed to replace my unit, but they never did any work. They were only here for five minutes. I got another technician coming now. I did a second opinion and if this works, then I'll be fine with it. American Home Shield is good when you get good technicians.

The pool pump wasn't working and the contractor did an excellent job. They did some electrical testing and took the pump off and put a new pump on. Then, they put the pump back to see and it was the pump. So they got that straight. In the process, one of the pipes came loose so they had to glue it back in. Now, the pump is functioning perfectly like it's supposed to.

One of the two service requests that I did was on a Saturday and AHS immediately responded. I was worried I would have to wait for the weekend but they reached out and sent me the people. So, I am very happy. I requested service from American Home Shield for my roof and it wasn’t difficult because it was not the first time I did it. I just went online, requested a service and paid 150. Then, they sent a technician who fixed the water heater. And I did the same for the roof. The technician came and fixed it but I am a little bit worried. He told me he put some glue but I don’t know how many days the guarantee is. AHS usually sends a company but the technician was more like those people who do personal jobs.

They used to be amazing... but customer service all outsourcing now, poor response times, they categorized issues incorrect I.E you explain issue, what's wrong, they put it down as minimum 1 possible item, or something else, forcing you to pay service fee multiple times service often taking month or longer to complete. Told me something was covered another time, took service fee, then said it was not covered, we never recovered money back. Even though they record the conversations with original agent to verify. If they say it's being passed up for management to review 99.9% chance it gets discarded. They change plans adding and removing covered items regularly.

American Home Shield (AHS) used to be a great home insurance company. While I generally avoid writing negative feedback, I feel compelled to share my recent terrible experience with AHS. Firstly, the quality of customer service has significantly declined. The representatives are unhelpful and often uninformed. There is no immediate escalation available for customers, and each interaction with a representative yields different information, highlighting a lack of knowledge about AHS policies. A couple of months ago, I was ready to leave AHS, but the retention department convinced me to stay by offering a few free services. Unfortunately, I am now facing issues again.

My ac went out on 5/15/2024. It is now 6/28/2024 and they still cannot get this issued fixed. I have gone back and forth between AHS and their vendor. Both blame the other for the reason repairs haven't been completed. I have called and spoken to so many agents and 1 supervisor (as there are never any available!) and I am still getting the run around. My experience has made me never want to deal with them again and I would definitely not recommend them or their warranty!!!!

One of my friends recommended American Home Shield, and I've had it for three years now, but it's a hassle. I only do it because it's cost-effective. Several things have happened. One time when my water heater burst, it took them about three weeks before I got a new water heater in. I had a whole bathroom that was flooded for three weeks. When they tried to get someone to come in to put the new water heater in, I was told that it was gonna cost me $1,300 extra because they were gonna have to put it in my attic and they were gonna have to take down the steps to the attic and then build the steps back up. When I went to talk to someone else about it, they said, "Oh, it doesn't require you to do $1,300."

My most recent claim with American Home Shield was okay. The contractor who came out was friendly enough to come in and do their job. But they could be a little more friendly and maybe a little more helpful. They weren't as engaging with the customer. When I asked them something, they looked at me and said they didn't know but they were working on a similar product to that.

American Home Shield sent JNJ Pools, and the tech was nice. The turnaround time was good.

American Home Shield has been a struggle to deal with but the guy that has been helping us has been great. Our issues with our fridge have not been fixed. So, we're still having the same struggles with it. There's an issue with a piece, and the fridge keeps going out. It turns off on its own. The icing machine has not worked, although the guy from the last company we worked with through Home Shield fixed it. He's great. He's a nice guy. The fridge has not been done though. The first one that we went through was not professional. He was very rude. We requested multiple times for them not to come back to the house. I felt very uncomfortable in the house when he was here. He had to come back twice. The last guy was very nice. He's been very responsive. I feel Home Shield should do more in regards to having to switch vendors. It just hasn't been done.

I was very happy with how American Shield acted quickly. I paid my fee of $125. They gave me an appointment, the guy came out the next day and he looked at my AC. I was surprised. It didn't take him that long to fix. He was good at what he was doing and we talked a little bit and he seemed to know what he was doing. He had a little small business and I like that. My air conditioning has been working fine ever since. I love AHS.

The first time when I had a problem and I called Antech, they got somebody out here. The guy was supposed to be here between 8:00 and 12:00. It was a Saturday, and at 11:30, he was still not here. I wasn't told he was just coming out to do a diagnostic. I thought he was coming out to repair it. You drive a work truck, you come out, and you look at it, and you fix it. I called somewhere close to around noon because he was supposed to be here at noon. Lo and behold, the office closes at noon on Saturday, so I didn't get an answer. I called Antech, and they said, “Oh, well, if he doesn't show up by 5:00…” I was like, “By 5:00? I've been sitting around, waiting for four hours already on a Saturday, waiting for them to show up. I'm not gonna stay here until five o'clock.” I was horrified that they would even expect me to sit around for five more hours to see if somebody would show up.

Our dishwasher was leaking. I reached out to American Home Shield by phone and they called back quickly with a confirmed appointment. When you have a dishwasher that doesn't work, you wanna get it fixed right away. So, I was happy with that. The lady who answered the phone was pleasant. Overall, AHS is great.

Submitting a claim for the AC unit was easy. So far, so good. I try recommending American Home Shield to everybody.

I've had American Home Shield for some years and when I first started out with them, I loved them. From listening to other people, they were the best one. But they have declined over the years. The customer care was much better when it was state side. Sometimes, it's the language barrier and you can become frustrated. When you get frustrated, you ask if you can speak to a senior person. They get a little frustrated because then the call is disconnected. That's not a good thing. You're not getting the issue that you wanna get resolved, resolved.

Comfort Pro came out and took a look at the air conditioning unit, and then tried to tell me that there was physical damage to the unit. I had a second party come out but they did not agree with it. But then American Home Shield still wouldn't cover the repairs. Their customer service was terrible. They've got everything in place to make sure that they don't ever have to replace the air conditioning unit if it goes bad. There are so many things that are not covered. They send their repair people out who are incentivized to find something that would not be covered, that is wrong with it so you have to pay for this.

When I have a problem, American Home Shield tends to get somebody over here to my house within a few days. I've got a claim going on right now because my AC stopped working. They're supposed to be sending somebody over here tomorrow to look at it. I've had Aurora Appliance Repair over here before to repair my drop-down microwave. They replaced the internal power switch. Unfortunately, the thing did the same thing two days later. So they had to send the technician back out here, and he ended up replacing all of the internal switches.

My heat went out back in December and I called American Home Shield. I had to pay them $110 and then they sent somebody out here. They told me it was my thermostat. So they changed my thermostat but my heat still didn't work. It was like pulling teeth to get somebody to come back out here. I had to keep getting in touch with American Home Shield for them to get in touch with whomever they sent. Finally, the tech came out here again but didn't fix the problem and then they didn't come out anymore. So American Home Shield sent another company out. They said the problem was a heat coil or strip and that they had to order it from the manufacturer.

The HVAC experience was pleasant. Foxcroft came out and said there was one piece that needed to be fixed outside on the unit. They replaced it. But the next day, we got a cold snap. I went to turn the switch back over to the furnace. The fan in the furnace wasn't running. So, I had to go three days without heat. But I immediately called AHS and said, "I know I have 30 days from a time somebody coming out to have something looked at again." So, they called Fox and got it set up again. They came back out and replaced whatever it needed. I like them. They were great people.

Horrible. l have been with Home Shield for years. l live in Las Vegas where the temperature currently is 113 and my a/c went out yesterday. The earliest they say a tech rep can come out is Friday night that’s because they only use one company. l got on the phone and called a couple of a/c companies and all say they could be here tonight!! AHS doesn’t want to take care of their customers or they would use somebody else to take care of a long running customer. Possibly on my way out. Pissed in Las Vegas.

American Home Shield has been good. Sometimes it's hard to talk to staff at their call center. There's a language barrier. But they try their best. That would be my only issue.

We put our claim in with American Home Shield, the contractor came out the next day and swapped out our AC compressor for us. They were great. Everything went exactly as I would hope.

SRL Services contacted us and came out for our dryer. American Home Shield works when we need it. So, we recommend it. They raise the price every year though. And most of the time, you don’t speak to anybody from customer service.

Mitchell's Plumbing was able to fix a cracked toilet sink that I had. It was a good experience. There was an issue in terms of the initial contractors that came out and me not being clear on the turnaround for how quickly that needed to occur. But eventually, American Home Shield connected me to the last plumber that I had come in and they were able to take care of everything. For the most part, AHS does a good job of connecting you to helpful contractors. But some of their contractors aren't that great. As for their customer service, some folks were helpful and were able to break down exactly the issue. Whereas others, there were certain things that they probably needed to explain and I would have done things a bit differently in that regard. When I initially started with AHS, the price was lower than what it is now but it's still affordable. And they cover a good number of things at home, some appliances, and things that can go bad.

The last claim I had with American Home Shield went well. But the contractors can come earlier. It’s usually five days before they come once they are assigned. But the interaction is good.

I have contacted AHS three times to request an address update because one digit was incorrect. Each time, customer service assured me that the address would be corrected within 48 hours. However, three months later, the address is still wrong. Having an incorrect address on my property could cause delays or cancellations of services. The incorrect records have already led to such issues, and their failure to follow through makes me feel misled repeatedly.

The contractor took forever to diagnose the problem when I called. They resolved it. But when I called American Home Shield to let them know, they were uncooperative and rude. I told them that I needed someone else that knew the job and the rep told me she wouldn't give me someone else. It was horrible. I've explained to AHS that they need to get customer service reps that are understandable, willing to work with the customer and understand that the customer is there. And without the customers, they wouldn't have a company. But they continue to outsource it to foreign countries that do not understand customer service rules, which I'm fine with but they need to have someone there when I asked to escalate it. They told me there was no one to escalate it to and the lady rudely hung up the phone. We're cancelling.

My experience with American Home Shield has been so-so. Submitting the claim is easy enough to do. But they send out some of the worst people sometimes to try to fix something instead of sending out somebody certified with certain appliances. When they came out to fix my microwave that's over my stove, the guy would not fix it because he said he had to have somebody take it down first. I told him that that was part of his job. But he wouldn't do it and said that they charge 400 extra dollars to take it down. So my microwave was not fixed.

My claim where Sears came out was a good experience. There was a valve on the washer that stopped working and it went smooth and quick. But one of the items on my list of covered items were house fans and ceiling fans and I've got a couple that are not working. I called them and they said they would send somebody but they said there was nobody that could fix these fans and I'd have to go find my own contractor. They couldn't find anybody and they dumped it on me. I called half a dozen electricians that all say they don't do it so I called AHS back and told them to refund my initial house call, which was 100 bucks.

The contractors are professional and polite but eager to just do quick fixes and get out. I have to make multiple calls to get something fixed. The repairman would go for the most obvious thing, order a part, which would take a month to show up. They would fix it and say, "It's fixed," when it's not 100% fixed. They expect me to just settle. I spend 100 bucks a month on American Home Shield plus 100 bucks every time I call on those people, plus whatever other fees there would be, so I would keep harassing them until they get it fixed.

American Home Shield wasn't good. I'm trying to cancel it now. They weren't able to fix my issue. I had to find somebody else to fix it. I'm not paying $47 a month plus a $125 service fee for someone to come and can't fix it.

I did not have any major reimbursement from American Home Shield. There were a couple of instances where I got my fan replaced and had some plumbing work. They always try to find some sort of loophole to not replace the unit but to keep it running when clearly, it is going to not last a few months. So, they always try to not replace the part but try to make it work. And then I have to again call them in, again, a few months to tell them that it broke down. So, that is a little frustrating but they are very responsive and on time.

I'm very happy with American Home Shield's services. Submitting a claim was fast. I had a claim for my hot water heater. The tech called and let me know he was coming. I've been with AHS for quite a while and I don't have any complaints, so I'm satisfied. They're very competent. When you call, they have someone come and contact you, and everything goes smoothly.

It's been pretty good with AHS but this last issue I had was weird. They've come out a couple of times to try to fix my air conditioning unit and now they're saying I need to replace some stuff. The company wants almost $4,000 for that and I don't understand. Why do I gotta spend the money if I'm paying AHS? I'm still going through that process with them but I think they're trying to deny the claim at this point.

I usually call American Home Shield because I use them on a regular basis. They have been attentive. And they set me up to have someone come to my house as soon as possible. AHS would call and give me the information. They give me a confirmation number. And once it's set up, they send me an email saying, “Your people are coming. And here's their number.” They also give me that number on the phone. And the folks would show up. I've usually had good experiences. I have told my relatives that this is a good thing. It's worth it in the long run.

We called American Home Shield and they told us to wait for the company to call us. But there were instances that the company hadn't called and we had to call them. The contractor had to come back out here again because they didn't fix the issue the first time. It would start and stop. So, when we heard the issue, there was no sense in calling the company out and they would hear what we heard. AHS would not replace anything until they used every source that they could possibly use. That's one thing they would not do versus other companies.

American Home Shield sent Piedmont and that was an awful experience. I've been dealing with them for over a year. They misdiagnosed my AC saying that I needed a line set repair. Last year, around June, they came out and they supposedly had fixed my evaporator coil and given me Freon in my unit. Not even two months later, I had no Freon in my unit. I spent almost $2,200 with them. They came out again in April of this year and they told me that I had a line set leak and that they would have to go into my wall and that would cost me about $5000. I wasn't in agreement with that because it hadn't been even less than a year. They were supposed to honor the warranty. They did not.

I have a refrigerator issue and it has taken three contractors. The third contractor wasn't able to fix it either so, it's unresolved at this point. The contractors were fine but they didn't know the nature of the of the job. Also, about half the time it's tough to understand the AHS representative I'm talking to from language issues. I have a tough time clarifying and understanding what they're saying and what I'm trying to put across as well.