American Home Shield Reviews

The contractor came and fixed the bonding on our pool. It happened quickly and it was very smooth. But I don't know if I would go back to American Home Shield because they upped my price without permission and renewed my policy. I caught it the day after, and I had stopped my account. I had it set for that specific amount to come from AHS, so it rejected the payment. My dad had AHS, they doubled his payment, took the money out. They're on a fixed income so it hurt them. Luckily, it didn't do that to me. They should communicate with their customers that they are upping their annual renewals. I don't know if an email had come out and maybe I just missed it, but I don't remember receiving anything. AHS upped their renewals by almost $70. It was quite a bit.

The first guy we had in here for the air conditioning unit was terrible. I would never hire them again or recommend them. They were here twice but didn't solve the problem. The first time they were here, they didn't even check with the gauges for the pressures. The second time they came, they added some freon to the system, and it was only a matter of a couple days. I can't believe that the system would have leaked that much in two days. The second guy American Home Shield sent went upstairs, went through the scuttle, got into the attic and found that the coil unit was frozen up. Once we unfroze it, the system worked fine and it's been working fine ever since.

My experience with American Home Shield has been nothing but positive. Recently, a contractor had to come in because I had some plumbing work done, and they had to send somebody to fill in the hole that was left behind. The claims process was great.

I had some issues last year because the wrong address was put on my account. I needed to get service but had to wait a couple weeks going back and forth. Somebody finally helped me and put the address back to the original address. Other than that, I haven't had any other issues. Submitting claims with American Home Shield has been good.

I had AHS for at least 8 years and they are the worst. I kept using them because I thought I couldn't afford another warranty company. This company is the absolute worst. Their repair companies blame other companies or they take at least 4 trips to finally fix a refrigerator, toilets, air conditioner or my dryer. It is absolutely frustrating. My icing on the cake is when I canceled the plan they kept charging me for several months and would not credit back my credit card after calling them 8 times. DON'T USE THEM!

I've had several claims with AHS and they've all gone well. Their prices keep going up though on the monthly rate. But submitting claims has been easy to do. I've been happy with the techs as well. Overall, AHS is a good performing service.

I had a ceiling fan that was not working properly. When I called in for the service call, I told American Home Shield exactly what was going on with it. So, they took the $75 and then they sent a service guy out here. He could not fix it because he said they didn't do that kind of work. So, I called back and I told the lady exactly what the ceiling fan was doing because it was like the blades were off and it was kind of growling a little bit. She said, “Well, the person that came out said that they didn't do electrical work. They would only fix the fan.” I said, "Well, I couldn't tell exactly what was wrong with it. I just know that it was wobbling a little bit and stuff like that.” I described everything that was going on with the fan.

The impression that I had been given was that having the policy would protect me in case something went wrong with the air conditioning unit. But the reality is American Home Shield claimed that I had somehow abused the system even though I've never physically touched it so ultimately they did not pay and did not cover the repairs that were needed.

A technician came out for the refrigerator but the repair didn't do anything. The ice messed up again so we'll probably have to call them back out. Also, American Home Shield's price is jacked way up and it used to be that they were located in Memphis but they moved it overseas and started going downhill. I can hardly understand them and they can't understand me. Instead of calling me Cheryl, they go Sherill. Finally, I gave up and told them not to call me by my first name because they can't pronounce it. Additionally, it takes forever to get someone on the phone. It's very frustrating any time you have to call so most of the time, I make a request online. That way, I don't have to talk with them.

I've had a couple of claims with AHS and they have been wonderful. The techs came out when they wanted to and when they said they were going to come out. Then, AHS paid the claims and I had problem with them at all. Recently, my old poll heater that was 20 some years old finally went out. I submitted a claim over the phone and it was very easy. Then, the techs came out and said it needed to be replaced. They were doing the job and looking at the right thing. And they were making the right call. AHS gave me a couple of remedies and there was a pool company they recommended, but I didn't use them because they were too expensive. So, I used my own pool company and I took the cash settlement. AHS would allot $3,000 per occurrence and they paid me $3,000 for this one. Since the replacement, everything has been great.

AHS assigned East Coast Appliance to my claim and they took a really long time They didn't get anything going. It took their tech over two weeks to order parts, then it took another three weeks to get the parts in and come out. His communication was really awful along the way. He eventually came back out and fixed the issue. My last service order was through Tommy D Appliance and they were great. But the ice maker is broken again and it was broken within two weeks. I just didn't feel like dealing with it. Other than that, most of the people and my experience with American Home Shield has been pretty good overall.

My air conditioner unit went out, and I wasn't happy with the people American Home Shield sent out here, Myers. They suggested that we get a new unit and American Home Shield covered a lot of it, but we still had to come out of pocket quite a lot of money. I thought the policy paid for the new unit, and it didn't. My husband said installation took forever too. It was really hot, and it took five weeks or more. There was a middleman, and when we ordered one unit, they didn't have that. So, we had to go back and they had to resubmit more paperwork that we had to pick out another unit with, then they had to find out if that unit was available. It was a mess. All in all, American Home Shield is good, but we're not satisfied with the people they hire.

For my recent AHS claim, our AC wasn't kicking out enough air. When the techs came out and did the job, everything was fine. The techs were good too. They came out on time like they said they would. I thought it was the air conditioner again and they found out it wasn't the air conditioning, it was my heating system. I wound up getting a brand-new heating system. All I had to do was pay my co-pay which was only $100. AHS really did a good job. Whenever I call AHS, they're on time. The techs come right out. When I'm putting my order, within 24 hours, I'm getting a call. I also put in an order two weeks ago for my sink. My pipe kept slipping when I cut my disposal on. The techs came right out and were gone within a half hour. They did well.

I like that using American Home Shield is easy and it could cover more. It used to cover more, but it doesn't anymore. But the website is very easy. The contractor called me to set up a day. Our AC was not cooling properly. The contractor checked everything, and fixed it. They were great.

I will never tell anybody to go with American Home Shield. The contractor was fine. But AHS was terrible. I could not speak to anybody except the low-grade operator that I talked to. This is the fourth visit on the same problem with the refrigerator. I've had to pay out of pocket $400 because every time I have to call AHS, it would be $100 if I wait over 30 days.

My air conditioning was making noise. I went online to request service from American Home Shield, and the process was easy. I was given the day and time that Comfort Pros would be here. We have an older unit. It's making some noise but it's better than it was. We've had American Home Shield for a few years now, and I like the convenience and being able to get service when we need it that's affordable.

On the first claim I put in for the washing machine, the guy said he couldn’t do it until the 15th and I told him I couldn’t wait for 15 days. He couldn’t do it within the 10 days that American Home Shield asked them to do it. I needed to call AHS back and talk to them to see if they could send somebody else out. The other gentleman came before 10 days but we had to order the part and I had to wait a week before the part came in. So it still took about 10 days. But the gentleman did what he needed to do. He was very nice and touched base with me. He let me know that they had to order a part and once it came in, he called me and came out on that afternoon, which was this past Monday. It took about an hour and a half because where the hose was located was hard to get to. But he tested it and everything worked. I've been using my washing machine since Monday and it's been working fine.

If I could give a negative number of stars I would. This company collected premiums for months from me. When I developed an air conditioning problem I forgot I had the policy and called a local repair person in. He looked at it and said the unit is 20 years old and leaking refrigerant. You could add refrigerant but it will leak out again and that the unit should be replaced. I remembered I had the policy and called American Home Shield. They charged me over $100 to arrange to have a tech come out to evaluate my system - like I need help doing that. When the guy came out they only wanted to add refrigerant which I had to pay for that cost another $200. So what exactly am I paying premiums for? The unit needs to be replaced. They just kicked the can down the road and opted not to do anything. All costs I paid. I called and cancelled the policy since it was clearly useless. Now I am getting email saying they're going to turn me over to collections for a policy I cancelled. Negative 5 stars. Usless company. Fake insurance. You pay premiums for absolutely nothing. In the end they don't actually do anything.

I would NEVER use them. I had a plan that paid for 5k towards and AC system replacement. They paid for 1K and I ended up paying 4.6k when it came time for my system to need replaced. They came up with excuses as to why they shouldn’t pay. Which can def be disputed in court. I will never use them again!

My water heater went out and I called American Home Shield because I’ve been with them for two years. Home Service Corp. came out but it took them a minute to fix it. They ordered a part. So, I had to wait back in line. It took about a week for them to come back out and then, I had to reorder the part, so I had to wait another week. I didn’t like that about them. Once they get the part in, the technician should come in and fix the part, not put you back in line when the next service individual is open. It was a long wait. But other than that, they finally resolved the issue and the technician was great. I also didn’t like that I couldn’t contact AHS with a complaint if I had one. They give you a number that goes directly to a service center. I can't contact them with this information so that’s not good because I pay them, not the service individuals. Or AHS pays them because it costs $100 for them to come out.

Cactus has been here several times, and they do a really good job. They're on time and professional. Whenever I have a claim, I do it by phone and it's all automated. The turnaround time is pretty good. In the 20 years of my experience with American Home Shield, the price goes up every year. But so many things have become not covered. So it's less and less and less. I've been talking with my husband this year and we're thinking about changing.

I sent in a claim online for the refrigerator. American Home Shield's website was good and very user-friendly. The contractor came out and tested it. The compressor was leaking and they couldn't fix it. So American Home Shield replaced the whole fridge. American Home Shield gave me a Lowe's card with all the money in it and then I picked the fridge out myself. Overall, it was a professional and very positive experience.

I had a tech come in and install a new ceiling fan. He was very professional and good. He took the pictures to make sure that they were able to replace the fan. Then he told me what he was gonna be doing when he came back and when they would be back. When he returned, he told me what he was doing at the beginning, and then he did the replacement and made sure we had the same base that would fit my ceiling. So he gave me a step-by-step process. Overall, I recommend American Home Shield. The only thing is that I have a refrigerator-freezer, and I needed a new filter. But I had to buy the filter and then I had to pay for the contractor to come out and install the filter. I didn't like that part at all.

My recent claim with AHS went smoothly and so far, I'm very satisfied with the results of the repair. But when it came time to renew, I told two different people that we weren't going to renew and the calls continued to come in asking us to renew for the product. But that was the only sour taste I ever got. Everything else with them was very good.

AHS assigned Pure Pool to my recent claim and I don't have any problems with them. When they schedule, they come on time. And they update you on what's wrong and how they're going to fix it. And as soon as we agree and I understand what went wrong, they will go fix it. Also, American Home Shield's customer service reps are very respectful and prompt in providing service. They provide the name of the contractor or when I'm going to expect to be called by them.

My Realtor recommended AHS and I decided to renew after the year because I felt that it was something that I could use. It was beneficial as a homeowner to me. The idea of having the service providers available is a benefit. Sometimes, I may have to wait a week but if I had an emergency, they could accelerate. Most recently, I had a leak and clogging in the bathroom. I filed a claim online and the contractor, T Mayes Plumbing & Heating, was pretty responsive. They had to come back though because there was another leak. It was within 30 days of them coming out and I called them out again. The gentleman who came looked at everything and explained to me what could be the cause of the leak. They were accommodating and the issue was resolved.

I had a new air conditioner put in and the contractor they farmed it out to was great. American Home Shield was a little cryptic as far as not giving me a lot of information but they kept referring me over to the supplier of the product and then once I was able to go to them and talk to them, then everything was resolved.

Here’s what to expect… Extremely Disappointing Experience with American Home Shield – No Resolution for Over a Month**. I’ve been dealing with American Home Shield (AHS) for over a month regarding a simple dishwasher repair, and it’s been one of the most frustrating experiences I’ve ever had with a home warranty provider. Despite multiple technician visits (three, to be exact), the issue with my dishwasher remains unresolved, and communication from AHS has been abysmal.

American Home Shield always asks for the $100 deductible up front and then, they assign a technician. They come out when they say they're going to. All the techs that American Home Shield has sent out have done a fine job. I look over their shoulder and verify whatever they're doing and we have a pleasant conversation. I had a power outage and my air conditioner went off. I called American Home Shield and the guy was able to come out, find the problem and fix it for me. And I've not had to have a callback.

The air conditioning was blowing out hot air and I called American Home Shield and they got ahold of the air conditioning repair. I didn't think I'd get anybody out there but they called and said they were gonna have somebody out there at this time. And sure enough, the guy showed up and fixed it. He replaced the capacitor. It took about an hour and a half and it was good to go. The AC is functioning very well now. We've had AHS for at least 10 years. We had it in California at the old house and we picked it up here in Arizona. I like that they're prompt and usually take care of the issues. They said if we're not satisfied with that company, we can call somebody else at no cost. If something goes wrong and it's covered, people should use AHS.

The AC had just gone out and we were closing the next week. So, we needed to get it done. The first tech said that the compressor needed to be replaced. We wanted to get a second opinion because they said it was preexisting and we needed a second opinion to say it wasn't. It just happened. The seller had to have an estate sale, a garage sale inside without any air conditioning. She wouldn't have planned that if the air conditioning was out. So, we had to wait a long time. Their other house in Idaho was gone and they'd already sold it and all their stuff. So, they moved here and stayed in a hotel one night.

I feel pretty good about the process to submit claims. Three weeks ago, they worked on my heating and air conditioning system and they had to get some parts, which has always delayed stuff. But other than that, it went well as can be expected. The relationship with the air conditioning people was good.

Without a doubt, the WORST customer service I have ever encountered. DO NOT USE THEM!!!! They have no email and the phone number is a call center. If the call center reps are unable to assist you, they will submit a ticket for a supervisor to call you back within 24 BUSINESS HOURS!!!! They literally just hung up on me because I said I would not hang up until I got to speak to a manager.

It's always been real good with AHS and I like the process to make claims. It's very easy and they always tell me the name of the vendor that's gonna come out and work on my thing so I can call them to set my appointment earlier if I need to. My last claim was for my washer, which they replaced three years ago. It went out. It locked and I couldn't get it open. We had to wait a week for the part and I had some pretty stinky towels in there. But the technician had been out here before and he was really good.

I had a vendor who was not a good person. I made a review one time and he got the review and knew who gave the review. When he came out the next time, he declined my use because of the review and said it wasn't repairable. I got another opinion and they repaired it. We don't use him anymore. Also, I had an issue with the refrigerator. AHS sent someone out who ruined the refrigerator because it was a closed system. They weren't supposed to charge it and they did. AHS fixed it after I posted something on Facebook. It was a drawn-out nightmare, but it eventually got fixed. They had GE come out who said I needed a new one and AHS sent me a new one.

Midsouth Electric came out for an electrical issue and they did great. But the customer service reps at American Home Shield are sometimes hard to understand.

When we had a problem with our washer, it took forever. A guy came out, ordered parts, came out, ordered parts, came out. My washer was not very expensive and I thought that American Home Shield would weigh out all of the options. It still isn't working right. I called them back after 30 days and they said I had waited too long. I've never had a problem with American Home Shield before that but I don't like the fact that they keep raising the rate every year. You're also on hold forever when you call.

Mid-South Contractors came out the initial day and told me what needed to be done. But it took forever for them to come back and do whatever they wanted do. They would call and say, "We'll be there in 30 minutes," or "We'll be there this afternoon," but they never showed up. This went on for days. I couldn't reach them on the phone to see when they were coming. I always got a recording and was leaving a message for them asking them when were they coming to fix my commode. We had one instance when the repairman said, "I had to take my wife to the emergency room and we'll be there shortly to do the work as soon as I get her out of the emergency room."

I've been with American Home Shield for over 15 years. I know the potential catastrophic costs of some major repairs and having them enables me to better predict what my out of pocket is going to be throughout the year. I check every year about how much I spend on my regular monthly payment as well as my deductible and I almost always at least break even. With the exception of sometimes having to wait a little longer than if I were to call someone myself, I've generally had a good experience with them.

When our downstairs air conditioner went out, we went online and filed a claim with American Home Shield. They sent somebody out in a couple days. It was a broken condenser and they took care of that. I was worried they were gonna order parts, but they didn't. They repaired it that same day. It was straightforward and fast. The claim was on a weekend and they were out there by Monday or Tuesday to work on it. They were very nice and professional.

I had a toilet that was broken around the rim from the floor. American Home Shield sent a local company out to fix it within 48 hours. They came out and fixed it but unfortunately, the repair did not last. It did not fix the issue. So within 24 hours, Home Shield sent the same company back out to do a secondary repair, and they resolved the issue in a timely manner.

Left without a washing machine for almost 2 months because of a part back order. They would not replace my washer and said I had no other options. I spent hours on the phone with various reps and would get transferred over and over again. My washer is still not working.

We have used American Home Shield for several years and filed three claims. The first two were for a boiler furnace and both took over 5 days to complete the repair. We live in Michigan and it gets cold in January!!! The latest claim was to replace a hot water tank. There were over $800 in "uncovered charges" and took two weeks to replace. Buyer beware!!!!

I guess the adage "if something seems too good to be true, it probably is" is alive and well and applies to AHS tenfold. I learned about AHS online, It seemed like a great home warranty plan. In fact, if they truly followed their contractual provisions, it probably would be, but I learned quickly that they don't. AHS hires vendors in various specialties to handle home repairs. AHS pays them a low flat rate to vendors for their work. As a result, vendors place responding to AHS customers as a low priority. But that is just the tip of the iceberg with the AHS systemic problem. Because AHS does not pay vendors appropriately for their time, the system they have created encourages fraud. Specifically, they have vendors putting in proposals to do very standard warranty work, and to that work proposal they sprinkle in necessary related work to get the job done. AHS chooses to label this necessary related work as "modifications."

For our recent claim with AHS, the dishwasher was leaking from various parts underneath the dishwasher. They were the two pumps that make up the dishwasher and the basket had rusted. My claim experience was seamless. I was notified who the repairman was gonna be. It was great. He was very good, polite and quiet. He was mindful of us working from home. But he came in and took his time repairing it. That was after the parts had arrived because the initial visit was to identify the issue and order the parts and come back when the parts were available. The dishwasher hasn't failed since then and it's been running daily. I would recommend AHS thoroughly 'cause they don't question. They send out the right people to work out what the issue is. With that repair, I could have experienced them to turn back and say, "No. We're not gonna repair it." But they went ahead, authorized and repaired it.

My claim experience with AHS for the dryer was wonderful. It was easy and they were very responsive. I felt very comfortable with the contractors sent by AHS. The dryer has been excellent since the repair.

My air conditioner was busted, so AC Wizard fixed it. It took approximately five days to a week because they were waiting on the part supplier to get the part in. They just left at noon today and I left within the hour, but within that short window of time, my AC was working fine. However, I'm a little dissatisfied with American Home Shield. I thought it would be a totally covered component. It was covered, but they said something about the repair and the install making my out-of-pocket $300 to $400. In reality, maybe I would have paid that and then some without anything, but it doesn't feel good that even when something is covered, I'm still paying $400 when I allegedly have a warranty, and that's on top of paying $100 in terms of the deductible.

I would log into my account. There would be a button to click that says, "Request service." There are some drop-downs. It asks what appliance or whatever my issue was. I picked, "This was the dryer." And there was a drop-down again that said "not working". I clicked the submit button. And it seemed automatic that somebody was assigned to me. I got a text that tells me what company American Home Shield assigned it to. The tech called us and gave me a day and a window to come out. They went out and tested some things and said he thought it was the motherboard. He ordered a new one. The part came in. He came out, installed it. The dryer worked. It's all good.

American Home Shield has been awesome. The latest time they sent someone out, the freezer quit working and the fridge was working. The tech said he had to replace the compressor and one other component. Then, they had to clean something off, and then everything worked great. He was fantastic. He was friendly, courteous, and not scared of dogs. He's a good friend of ours. He loves our dog and our dog loves him. We have two boys and they're very friendly with both the boys and everything's been awesome. They've been very professional the last two times they were out. It was a failed part that they had installed the first time and they replaced it and, so far, so good. We're only on 24 hours, but I can't complain about their work.

I got a AHS warranty when during the closing on my home for $785.00. When I moved in into my home I realized that my HVAC wasn't working so I called AHS. A technician was sent out for $125.00 to come and assess my HVAC and I informed that my system needed to replaced. I spoke with a customer service representative about my HVAC problem and didn't get any satisfactory answer. I was told that they couldn't cover my preexisting mechanical condition or the insufficiently maintained equipment. I told the representative that the contract stated differently. The representative told me it was all in my perception of what I read the service contract to say.

The plumber and electrician came out for my recent claim with AHS. But neither one could decide who was going to fix the spa tub. They couldn't decide whether it was an electrical problem or a spa tub problem. Other than that, the claims process was okay and they only charged for one. So far, the spa tub is still having trouble and the only way we can turn it on and off is by going to a switch that's located in the closet. So it's not where it's supposed to be.

I like the ease of getting claims done with American Home Shield. Recently, a contractor came out and fixed the problem on the dryer. They had to replace the heating element and the inlet valves on the washing machine as well 'cause they were clogged up. They had to order the parts and come back when the parts came in.

I've had American Home Shield out a few times. Within the last three months, I had the plumbers out. Sears repaired a leaky intake valve on the washing machine. AHS also replaced the refrigerator. They assisted with the payment for a new hot water heater. They also repaired the stove before. So, I've had positive experiences with American Home Shield. The claim process is fair, too.

High Priority Plumbing did a good job and I was very pleased with them. But American Home Shield’s customer service is not consistent. I've been with them for five years and I’m on the edge of canceling them because of that. But for some reason, I haven't because prior experiences don't add up to my last experience. The man who came for the dryer seemed so inexperienced. He ordered some parts and it took about a month for me to get back in touch with these people because they were not reachable and the owner had gone on vacation or the gentleman was not available. It was an awful experience. I was going through American Home Shield and they couldn't tell me anything. The rep said they put in a call and the contractor should contact me in three to five days. That went on for a month and upsets me a lot.

I should have involved American Home Shield before doing the repair work since I have a home warranty. I filed a complaint with the warranty company and they quickly referred someone. But the issue wasn't covered under the warranty and had to be handled through insurance. Before filing the insurance claim, I didn't take pictures. But I asked them to do the work and they replaced the garage door. When I filed the complaint, some of the pictures didn't show the work we had done. Although I paid around $4,000, only $2,000 was approved. But I agree. I don't have any issues with AHS because I should have taken the pictures. I didn't have the proof of damage. The warranty people took all the pictures but they didn't cover it. So, I hired a contractor and then approached the insurance because my friends told me that insurance usually covers it, so I reached out to them. They paid partially, which is okay.

Automatic Control came out and fixed my air that wasn't cooling. Then two days ago, I had the same issue. They added freon and it’s been cooling fine. Automatic Control has been great. They've been coming to my house for quite a few years. I work an hour and 15 minutes away from my house, and I can call or text them and and ask if they could come in the morning or in the evening. They're easy to work with. If they can do it, they try to do it. With the other people, I have to wait a couple of days, possibly, in the middle of the day. Through the years that I've been with American Home Shield, I've had a few relationships which makes it easier to get service right away. They're consistent about their service. There are only two companies I don't want out to my house again, and that's commendable. I'll continue with them because they make it easy for me.

On 6/16/24, my freezer stopped working. I submitted a claim with AHS my home warranty company. They sent a tech (ADA) out 2 weeks later who said they would not work on my GE fridge. It took an additional 2 weeks to get a second tech out (Alpha) who said on August 6 that they would order parts and for me to call on 8/19. When I called Alpha on 8/19, they informed me that they were terminated by AHS on 8/12 - I had no idea. I was not made aware of this until I called Alpha on 8/19 to schedule them to complete the repairs. Upon terminating Alpha (they would not tell me why), AHS did not look for a new vendor to fix my freezer. It was only after I called on 8/19 that they actually said they would do so.

I opened up a claim for my refrigerator 2.5 months ago and it's still not fixed. All they have done is continually send out a technician which requires me to take time off from work. I've had American Home Shield for over 2 years now and I will not be renewing with them. Also, their call center is not in the US so every time I have to call it's very difficult to communicate with them due to the language barrier.

The heat upstairs was up in the 80s and the tech went in the attic. He said that he didn't see a problem and that he drained the line to make sure that everything was flowing correctly, but didn't see a problem. It was still hot, but he thought that it would help to cool it down. We waited and waited for days and it never got cooler. I tried things on my own, washing, spraying the unit on the outside, and replacing filters but it never got cooler. I called again and requested that they come back out.

We had a slab leak under the concrete, which was also on the wooden floor. Saka Service of Florida came out and did an evaluation of the situation. They said that they could repair the slab leak, but American Home Shield would not replace the wooden floors. AHS was only allowing $400 toward the wood floors, which would not match what we had and wouldn't even start to replace it. I denied using them and had my own company.

Once again, a company that do NOT stand behind their promises of service. I had a leak in my pool, they sent out two pool cleaning companies out to detect a leak on two different occasions? They were on my property no more than 5 minutes and said, "You have a leak." They did not do anything. One of said, crooks said "Oh yes, you have leak by the skimmer," wrong, as I have epoxyed that area. All that and I ended up with the call out charge! Apparently when we purchased the policy we were told that there was a $5000.00 coverage on the pool and that covered plumbing! NOT TRUE!!! They sent out two different vendors whose star value was one! I suggest you go elsewhere for coverage as this is not the first time I've had a problem with this company!! We've just cancelled after a 45 minute fiasco with AHS!! It's tantamount to fraud....They are scammers with poor vendors...

Do not sign up for autopay. We Cancelled and they continue to withdraw the monthly premium. I have had to call every month and was promised to be resolved. I am on the 3rd month and discovered they took another payment out. When I called to escalate, they said they could only reimburse the last 2 months because there weren’t any notes, when last month, I was told that they don’t know why it wasn’t cancelled the first time but that they would resolve it. They won’t provide a ticket number, just a person's name and after being promised a call back from Mary, I never got a callback. Had to call them again and at the moment, have not had any money returned YET!

I like the quickness of the people coming out to the house. Recently, we were having problems with our pipes. A pipe burst. It happened on a Friday evening so we had to wait from Friday to Monday morning for a plumber. He fixed it but there was further damage from the pipe bursting. Another pipe burst in the same area so I put in another call to American Home Shield. They had the contractor come back out for no additional charge and they fixed it right away. They came out the very next day after we called them.

I like the warranty with American Home Shield. I've had them for 5 years and it's a good service. I call them to submit a claim, and it's easy.

If you have more than one appliance, you can put it on the same ticket. I had a small issue with my fridge, a small issue with my stove and a small issue with my washing machine. The first guy that came out told me he would have to take the washing machine apart to see what was going on with it but chose not to do anything with it because he said it wasn't leaking when he was there. It was leaking on and off for a month. Some days, it would leak really bad, and some days, it would barely leak. I put that on my ticket because it could be a bigger problem. But he chose not to address that issue though he fixed the problem with my fridge and installed a new igniter for my stove so that my broiler would work again.

I had an air conditioner that was no longer keeping the coolant in it, and the unit was well over 30 years old. American Home Shield was able to not only replace it, but also do so at a much lower cost. It took a little longer than I expected, but it wasn't their fault. I was not home for two and a half weeks through it, so I delayed the fixing because of my absence. It was just really hot when it was broken, and I wanted it done yesterday.

Smart Choice Heating & Cooling came in pretty quickly and were there for not even five minutes. They gave me an answer as to what's wrong. But nothing was able to get fixed because American Home Shield has to order the part for them to fix the issue. When the part comes in, they'll be coming back out to fix it. Most of the people that come are friendly but it's been the same thing. They get there and are able to identify the issue but if it's a part that has to come in, we have to wait for it. Then they're able to go ahead and continue working on whatever the issue might be. American Home Shield can be beneficial but at the same time, if you have an old air conditioning unit, you might end up paying quite a bit of money if you have to replace any freon.

I would like for American Home Shield to have some consistency. With the first claim, they listened and responded well. I put in a claim for a refrigerator and a dishwasher. The people that came out repaired the refrigerator and the dishwasher so I was pleased. But with the second claim, I did not get that same level of service. They denied my claim for two water heaters. They said that the water heaters were under warranty so I needed to go through the warranty company, which I did. The company that they referred to me told me that they would call me back but never did. Normally, I got a survey but American Home Shield didn't send me a survey after the water heater. They knew it was because they didn't follow up. Also, previously, I can pay once a year but it seems they're no longer offering that. You have to do the month to month, which I don't like.

I requested service for my central heat and air unit and my washer, and my experience was good. I went through the website on my phone, pulled it up, and then I went through the phone as well. My washer took about a week and a half to get fixed because they had to order parts, so I had to go somewhere else to do my laundry.

American Home Shield has replaced a lot of stuff for me and most times, the replacement was something a little more updated because my stuff is really old and I've had them a while. They replaced a washing machine for me one time, as well as a refrigerator. The refrigerator I had was old and it wasn't replaceable. So, they gave me a check to get me another one and I bought it. American Home Shield's service is good. I've been with them for about six years and whenever I have something break down, they'd be on top of it and they get it fixed or replaced. I enjoy that. I always call them and let them know what's not working. I talk to someone, and then they send someone out to check.

I had left American Home Shield because a while ago, I had gone higher up in the chain because I felt like they were charging me for something that they shouldn't have been charging me for. I asked to speak to a supervisor. It took maybe two hours to get through. When I finally did, they weren't in my corner. I told them that they were gonna lose my business and, in two years time, they did. Also, their customer service is terrible. I don't like getting a call back in a foreign country with the empathy trip and that it takes forever to go through it. I went to another service that has a local representative that also I can speak with.

I filed a claim back in June 2nd, and Extreme Heating & Air came out three days later, checked it out, and said it was a compressor issue. The guy was like, "We'll send it into American Home Shield and we will see what they say." He said they have to order a part. So, I was under the impression that once they got the information, the part will be ordered. I called back the following Friday and they said no part has been ordered. It was a mix-up between American Home Shield was supposed to order it or they were supposed to order it. I reiterated that if they would get the part ordered, that would be fine. They were like, "Okay, we'll get it ordered this Friday." I waited another week and come to find out the part still hasn't been ordered.

We're very happy with Higginbottom. Their tech was fast to respond. His repairs were quick. He knew what he was doing. He knows our unit. I hate to see him retire. Not that he said he's gonna retire, but he's of an age where we can expect that. He cleaned out the unit's hose. For the most part, American Home Shield sends out good contractors.

The tech came out professionally and our claim for the AC got taken care of. He was very professional and he answered the questions that I had. The AC needed cleaning and he offered to do it. But it wasn't covered by the program, so it was an extra pay on my end. I hired someone to do it and since then, the AC's working back to normal.

The techs came out for my recent claim and everything worked out okay. I didn't have to call them back and since they were here, everything works good. But American Home Shield's process was kind of slow.

Submitting a claim with AHS has been fairly easy. The techs that came out for our air conditioning were nice, and professional and went right to work. The system was running, but it wasn't cooling. They said they replaced the capacitor, but the system is still not cooling that well. I'd set it on 75 during the day but it wouldn't even get down past 80 most days. I submitted a claim through American Home Shield again because that's what I've done before. But nobody's contacted me about that. But I have AHS for other properties as well. It addresses most of my needs and covers most of the basics.

I've been with AHS for seven years and I've recommended several people to them. The price with AHS is great because it's just a deductible or co-pay. That's it. Macks Air Conditioning and Heating came out recently. The motor on it was too old and wasn't turning over completely. They replaced it.

AHS is very good. I usually set up my claims online with AHS and the next day, the techs come. YAZD Mechanical came and worked on our AC recently. It's working perfectly all right now.

AHS offered me and my mom an incentive for signing up. She was supposed to get a $25 one, and I was supposed to get one, but we never got it. I just got my daughter to sign up a month and a half ago. But I didn't even bother with trying to get an incentive because we don't get them. My recent claim with them was fine. I've got the techs out there a couple of times and AHS always does what they say they're gonna do. The first time they came out, it was for an ice maker. They didn't fix it. They just said for me to fix it. So I did. The second time, it was a clogged drain and they fixed it. The techs have always been professional and friendly. Everything's great in my experience with AHS.

The technician did a good job when I did a claim for the motor that went out on my AC unit. It took us over a weekend to get it done but it's easier to have American Home Shield than not. If something big happens, I know that it's only gonna cost me $125.

A repair was done on the air conditioner. I travel a lot and it took me a while to come back. When I came back, I noticed it wasn't repaired the first time. They connected it wrong. Then the unit needed freon. They were telling me somebody stole it. They sent another technician and he replenished the freon and looked for leaks. They couldn't find any leaks, but they filled it up. Every time, it's 100 something dollars that American Home Shield charge me for the service call. That is uncalled for. They should have fixed it right the first time.

When I did a claim for a pool repair, a contractor showed up quickly and on time. They fixed the problem, which has not always been the case. I've had several situations with American Home Shield where I've gotten lousy contractors and slow support. What usually happens is a person shows up several days after I placed the order and almost always immediately tells me they don't have the part and have to order the part which will be another several days. It seems that's the norm. They come prepared to diagnose the problem, which means you're gonna wait again to get your remedy.

American Home Shield has always done a great job. The people that they send out here have been very polite and friendly. Recently, a gentleman came out for a plumbing claim for a leak. There was a minor thing that had gotten out of place and he fixed it.

The pipe that goes from the air conditioner to the ground started leaking water. My husband was convinced that we needed a plumber. But when we called American Home Shield, the rep sent out the AC people. They came in but said we needed a plumber. A plumber came out he cleaned out the pipe. He ran water in it to verify that water wasn't gonna get through it. He blew air through it and was saying that it was a buildup which happens. He suggested that every month, we pour a little bit of bleach in it. I asked if it won't hurt the plastic tubes and he said, "Because it has so much water flushing through it, a little bit of bleach isn't gonna do anything to it to get cleaned out.

American Home Shield's coverages are extensive and they're fair. We've had them for four years now and we've used them in the past as well. The communication with them was very good. I received a notification that my claim was received, and that a contractor would be assigned momentarily. Mike came out and walked us through what the problem was. Our air conditioner wasn't cooling and it ended up being the capacitor on the unit that was going out. He showed us everything that he did and the part that needed to be replaced. He took it out and put a new one in.

If it's a simple fix, American Home Shield is efficient. If you have anything significant, it is like pulling teeth. You can be dealing with them for several months before you get it resolved. I'm in the middle of it with the air conditioning system that I reported on May 30th. They sent somebody out quickly but they didn't take the recommendation of the technician for what was necessary for the repair. They went with a less expensive way and provided the part. We thought the compressor was working fine because when we first checked it was pumping cold air. But after using it for a short period of time, it would only run for an hour to an hour and a half and the compressor would shut off. It wouldn't cool the room down to the temperature that was being requested by the thermostat.

The claim for the AC unit went great. It's an older unit so I thought it could be anything. The guys came out and were very honest about it. They told me what was wrong. It happened to be the fan motor that turns the fan blade which operates the whole thing. They cleaned up some different things and also replaced another little part. They happened to have a motor that they needed. Within an hour or so, they were done. I didn't know if it was covered or not but they told me it was. The AC unit has worked perfectly since the day they left. I've been happy with American Home Shield and I renewed my warranty for another year.

I did a claim for a leaky faucet and it was corrected to meet my satisfaction. Setting up the request online was effective. The turnaround for the response was adequate but the turnaround for the resolution was poor. Don't buy from American Home Shield.

I called American Home Shield when the refrigerator quit working. Everything in the freezer defrosted and I lost everything. The auger in my ice maker also broke. American Home Shield let me know who was coming and when they were coming. The repairman was great. We couldn't ask for anyone better. He didn't do idle chatter. He was quick, informative, and very respectful of my home with his shoes. There was a part that they no longer could get and he deemed it unrepairable. We were without a refrigerator for four days but I have a new refrigerator now. It took three days for American Home Shield to deposit the cash into my bank account.

I have two properties on AHS and I like that there's no long waiting period when I'm having to get my services done or appliances replaced. But they're not really good at following up on order requests. I understand they use vendors, but they don't follow up with the vendors that they're using. So a lot of times you spend a lot of time on the phone with these contractors, then they have to call American Home Shield, and American Home Shield says they're going to call these people. So it's a lot of back and forth sometimes. And when you're a mother, those items are essential to running the household, so I get a little frustrated with how that's being handled. But there's not a lot of other companies out there, so I don't have a lot of choices versus just being responsible for my own.

I like American Home Shield a lot. They are always prompt. I could always call 24 hours and the services would come out within the next day. So, customer service was great. I had a plumber come out through AHS. The job was done. Good service. The first time, no one came and I no longer needed the service. But the second time I needed the service, the tech came and it was fine.

American Home Shield usually does a good job. But this time right here was horrible. I had a freezer that was icing up. So, I called to have that service. The company came out here three times. The company either had a D or F rating with the Better Business Bureau. And I noticed that most of the companies that American Home Shield uses have low ratings with the BBB. The company came out. They looked and said, "The freezer door was open." That's not true. But I said, "Okay, whatever." A week later, the freezer went out completely. It stopped freezing. So, my food went bad.

The first company said that just the inside unit needed to be replaced with a minor repair to the outside unit. The second company said, "Yes, we agree, but American Home Shield won't replace it unless we replace the outside unit first." They ordered the part to replace the outside unit. That took a week and a half. They got it installed, told us that, "We know the inside unit needs to be replaced. Call us back in three days, tell us to replace it, and we'll let the stuff go into American Home Shield." They sent them back out. They had to wait another week and a half for parts to get ordered and delivered. Finally got it all installed and it took all the process of eight weeks.

I like American Home Shield. I don't have a problem with them, and I have recommended it to others. I filed a claim on the AC. It wasn't working correctly. When you would turn on the air, it wasn't pushing out the air that it should, and my bill was high. Once they came out, my bill dropped from 200 and something all the way down to 120 something. So, they've made a difference. Now, it doesn't come on unless it has to come on, but I don't have a problem with it. I don't touch it at all. I've left it at 74 degrees and it's very comfortable in here. If something's wrong with the dishwasher or something, I usually will call American Home Shield and they're the ones who'll send out a person because I don't know anybody personally to come out. If I need something done, that's who I usually go through. I've had AHS this long. They're doing something right.

American Home Shield is awful. They could not get us an electrician because no one wants to work with them, they are rude to the companies that do work with them and they don’t want to approve any work. They told me they would give me 3 months free since they couldn’t get me an electrician and then charged me anyway, twice in one month. Had to put in a claim with my bank because when they refunded the first charge, they ended up charging me again same day.

There was no cold air blowing out in our AC. I called American Home Shield and it was easy to submit a claim. They told me the name of the company. I've seen him multiple times, so I knew who it was. The service provided by AC Plus was good. It's still not functioning though. It only worked for a week. I just submitted another claim yesterday. I do not live at the property any longer. I waited for three weeks. They're sending another company out. But the unit is very old and I need a new one and American Home Shield is not willing to do that. I don't know what's wrong this time. But the same thing, there's no cold air coming out.

United Air Temp Air Conditioning came out recently because the AC wasn't cooling. It took them a few tries, but they finally got it fixed. They found the valve that was busted and changed it. I would have appreciated it getting fixed right the first time, but it happens. They were very nice and professional. The claims process at AHS was easy as well.

When Sears came out, they said that I had to get a new stovetop because my stovetop parts and stuff were no longer available. American Home Shield wanted to furnish me a stovetop but they did not want to furnish what came with it because the size that I have on my stovetop and the one that they purchased for me didn't fit. Sears came out and they brought the thing to fit it but it didn't fit. I called AHS and they said that was what Sears ordered. I said it doesn't fit so I asked if they could buy the one that would and they said no because they already purchased that. They said I have to take it up with Sears and find out what Sears can do. I called Sears back and they said they sent AHS the measurement and the one that they sent was too small to fit in my area. At that point, I was frustrated. I had to call somebody to cut my grain and paid $200.

I've been with American Home Shield about five years, and I've had good experiences with them. The customer service is always good, and I like their pricing. The contractors also arrive when it's time. I don't have any complaints. My last claim was for a showerhead. The contractor ended up doing a showerhead and replacing a faucet gasket seal. Now, everything's working fine.

American Home Shield is horrible. Their phone calls' response is poor, and they don't pick the top people out there. Their contractors range anywhere from horrible to okay. We had a washer dryer guy who was great, but outside of him, my experience has been poor as well. There was one case wherein the contractor they sent out ghosted me for three weeks. He wouldn't return a call or a text and didn't let me know what was going on. I tried to call American Home Shield and they referred me straight back to the contractor who wasn't getting back to me. One morning, I got a letter in the mail stating my claim was denied. I paid extra premium for pool equipment coverage, but they said the pool controller is not covered because it's electronic. I'm filing a complaint with the Department of Insurance later today.

Precision Appliance Repair came out recently for our microwave. It was a simple fix. They came and they took care of it. It was all smooth, no issues. It's functioning well now. I had another claim. It was for electrical and I did not like that overall. I'm not satisfied. I had my home AC stopped working. They came out and they took a look at it. They said that's not covered through insurance. They always find reasons to not cover a claim and that's what they did. I had to pay out-of-pocket almost $2,000 to get it fixed. They said it was because of a short circuit, like a power surge. But there's no way to prove a power surge. It is one of those debatable things. You could just say power surge. Power surge, it could not be a power surge. But they said power surge. Because a power surge is not a claimable thing, they said they wouldn't cover it.

I thought there was a leak under my house, so I had a plumber out there first. The plumber came to the conclusion that my AC drain was draining underneath my trailer, which was what was causing the leak. So the HVAC company came out and fixed it. I submitted the service request through the AHS online portal and it worked as it should. I then received an email and a text saying that somebody was assigned to it and they'd reach out to me with the name and information of the company. The tech who came out was super professional. He knew exactly what he thought it was and based on what was relayed to him from the other company that was out there, he had it fixed in two hours. He had to run a new pipe so it would drain out from underneath the trailer for the AC drain. Since then, I no longer have a lake underneath my house.

I had a claim with AHS for the AC when the fans weren't spinning up and the compressor wasn't working. It was a simple capacitor fix but the tech from Comfort Pros isolated it in seconds. He looked at the panel and he was very knowledgeable. He showed me how I could fix it myself in the future and gave me a couple tips outside of the scope of work. So, he was very helpful. I had Comfort Pros again out from American Home Shield for a furnace issue, which also was very fast and professional. The tech also provided guidance to not need further services, something that I could do myself at home, which was very much appreciated. So, Comfort Pros is an excellent service and I have recommended it to others.

American Home Shield sent RAM Appliances for my clothes dryer that wouldn't start. They ordered a part which they said was a motor that was defective. Before they ordered the part, I told them I had trouble with this dryer a year ago and the tech that came out had told me that there are no parts available for the dryer because it's old. But RAM Appliances said they are universal parts. When the part came, they set a schedule to repair the dryer. Supposedly, it was fixed but I was leery when the guy was forcing the part into the dryer. The next day, I tried to use the dryer, but it didn't work. When I had asked the repairman if the part was under warranty, he told me it was anywhere between 30 and 90 days.

American Home Shield's response was quick and prompt. Also, the techs were very knowledgeable.

Whenever I call American Home Shield, they would call right back or answer all my questions. I submitted my claim online and talked to a representative to make sure I did everything right. The contractor explained what needed to be done, and he was a very good guy. He kept me informed on everything. All he did was take out the old one and replaced it with the new one. I told a few people they need to get AHS.

The last repair was not good. I did not like the company because they had to come out several times. I had to stick with them until they corrected the problem. I could not get someone else to come and fix their mess. The company that American Home Shield kept sending out kept making it worse. I asked them not to send them. They told me they couldn't do it because they would have to send them back to fix whatever they messed up. That was our worst experience that I've had with them in all these years. And it was because of that one company. I've had some other companies that were not good. But they didn't keep messing up, so I was able to get rid of them. Other than that, I like that I can call AHS and if I have any replacements to be done, I don't have to worry about shoving up a lot of money at one time even though I know I've probably paid for it over the years.

The washing machine was not draining so the tub would fill up with water when we weren't using it. A technician came out fairly quickly to assess it. He had to order a part and it was another week before he could finish the repair. Since we got American Home Shield, we've had problems with our air conditioner leaking. It does not seem to be leaking this year but in the past, we had problems with it dripping water on the floor. Their contractors have never been able to fix that so we called someone on our own to repair it 'cause the technicians that were sent never would do it.

I set a claim to American Home Shield up online. That was a great experience. The plumber came in and got straight to work. He was surprised I knew where some of the drainage pipes were. Once I showed him where it was, he got straight to work and completed it in over an hour. I'd tell others to get AHS because they'll never know what might happen. If AHS could fix it, they'll fix it.

American Home Shield recently repaired my dishwasher. The techs were fine this time. There was one I asked about when Home Shield sent out information about having your furnace ready for the winter. Normally, I don't use Home Shield. So, I went on and paid for the service at once. They sent some jackleg out here. That was the problem I had. This guy came out here supposedly just to clean the furnace. I don't care how old it is, but my furnace still works. But he took it apart and turned off my heat. It wasn't the dead of winter, but winter had already set in. So, my husband was so upset. We had to call around to find someone to come out here to turn back on my heat. That Friday, they came. And that young man who did that didn't know what he was doing.

When I had water coming up out of the yard, I reached out to American Home Shield and requested a plumber to come and check on it. It was the quickest turnaround time that I had, which was 24 hours. High Priority Plumbing was great but told me it was my irrigation system, not my plumbing. I don't like that I have to do my claims online because they just give you options to guess from and I guessed it was plumbing. I would have to talk to somebody to describe the problem. I still had to pay the plumber 125 and another 125 for the irrigation because I didn't know what the issue was. I don't think I would recommend American Home Shield. I've been waiting two months for my microwave to be fixed. They take no responsibility and keep putting it off on the company, Sears. They always tell me it's the contractor but the company I'm working with is American Home Shield.

My experience with Dockside was excellent. They replaced a garbage disposal underneath the kitchen sink and they also did a couple of things in the bathroom that needed to be done and taken care of. It was on the schedule to be taken care of. My experience with American Home Shield was absolutely horrible because there were eight things that needed to be taken care of and what showed up on the list were only three.

Our hot water heater wasn't working. We had no hot water in the house at all. Also, there was a drain that was clogged. American Home Shield sent M & P Plumbing, and they fixed both of those issues. The techs were really nice and very professional. They unclogged the drain, and they did something to the water heater. They explained it to me. I did the claims to AHS online. I've been calling in before, but I thought I would try it on the web and it ended up being really easy to use. I was really impressed. I was given the name and contact number of the service people and I was tols that they would be contacting me.

The tech who came the first time didn't do a good job. He said that he came to the house and didn't fix the issue because there was a dog in the yard. I don't have a dog, so I don't know why he said that and he never came back. So, when we let American Home Shield know that, they did send another young man out that so happened to live in my neighborhood and he was able to fix it. He gave us some pointers on what's the better upgrade to do and all that for our American Home Shield because we've been with them for a while.

There was no heat in the dryer. A tech from Sears came and he ordered some parts and then they took the longest time to fix it. Before they came back, it was like six weeks or so. The guy who came out first was really nice and he was the one that wound up coming to fix it because he saw that there was a problem. He ordered the part and the part came and then it was probably 10 times the serviceman was supposed to come and they kept canceling. And then a couple of times, they didn't even cancel, they just didn't show up. I threatened to drop Home Shield and then they sent somebody out and it was the same guy who came in the first time. He fixed the dryer. He put on the thermostat that he ordered. American Home Shield did what they were supposed to do, but Sears didn't do what they were supposed to do. I have peace of mind with American Home Shield.

Some of the technicians are better than others. This last one, the air conditioner people asked me to call them because they ended up costing me an extra $100 to go back to the people that installed it. I'm not happy about that. It's not American Home Shield's problem. But I do not intend to keep them long.

American Home Shield has been honest and fair. They do what they say they would do. The contractor worked on my refrigerator, washing machine, and a washer.

The claim with the dryer went well. The only issue was the technician didn't speak English. He did a good job but it would have been better if I could have communicated with him. I had AHS for five years but I changed it out a couple of days ago for a different policy.

AHS makes it easy to make a claim and they have a quality network of people. I had an AC issue where it was making a noise that was concerning and a tech came over and had a look. He suggested that it wasn't a problem and that there was nothing wrong with the unit. Then, there was a system-wide flush of the AC system in the building and I haven't heard the noise since.

Had a/c problems that started first of July. Tech said it was missing an air gap and Ptrap. AHS said they would not cover because of missing parts. They said they could not send paperwork to tell me which parts were missing. No it's Aug. 16th and still do not have any paperwork to tell me how I can fix the problem. Talked to 8 different people over a 30 day period and have gotten 8 different explanations.

I have been an AHS customer since 2017. This summer my air conditioner Lennox 12J20 started giving me problems. AHS assigned a contractor - BB Mechanical Technologies. They came, but checked only the outside unit and told me that it is very low on Freon and that there's a leak and the fix will cost me $1,200 cash, since it's not covered by my contract with AHS. I asked AHS to send another contractor for the second opinion, but they refused and sent the same one again with the same result. I had no options, but to call an independent contractor, who came right away.

I like that the people come out punctual. But I don't like that they band-aid your issue. I have an air conditioner issue and they band-aid it instead of fixing it or giving a replacement. They said it might go out in a few weeks or months. They don't know exactly so we've been on on pins and needles wondering when it's going out because it makes noise sometimes. We also had a claim for our stove and American Home Shield had different contractors come out. They replaced the boiler element and that took care of it. Overall, the contractors are okay. But their hands are tied because American Home Shield only let them do so much.

For the most part, we've been happy with American Home Shield. But I tried to cancel it last month because our son is working for a handyman service now and he can do most of the things. American Home Shield made it very hard for us to try to get out of the contract. I was getting the runaround, getting transferred and hung up on. I had to call back and start all over. The guy was not too keen on me. He said, “I'll give you two free months." I’m too nice and I don't like confrontation so I said yes. All four of the guys I spoke to were very friendly but persistent. They were not wanting me to cancel the service.

My AC was working fine then, then it stopped working. American Home Shield assigned Tempest HVAC, and the guy came but he didn't do anything. He just put on the report that something was missing on the unit, and it was not true. If American Home Shield doesn't do anything like they don't care, then I don't need this insurance. They don't even wanna talk nice. I'm not happy.

My HVAC system is a specialized system and not every company can work on it. I've had issues with American Home Shield where I've placed a call and 24 hours later, a company would respond to tell me they don't work on those. I've had to start the whole process over, which put me back at the beginning of the line. Recently, a tech had to come out a couple of times for the leaking washer. Whatever he did the first time didn't solve the issue. But in the end, it was repaired.

The contractor said my air conditioner that wasn't cooling needed to be replaced. But they never sent me anything. They were gonna replace it, but they were talking about how much it was gonna cost me to replace it. I called them several times to find out what kind of air conditioner and what size it was but I never got a call back so I dumped them including American Home Shield.

I am not happy at all with American Home Shield and I've been trying to cancel it. A couple of times, they've serviced my AC. It's been ongoing for almost a year. I got an opinion from a third party and they told me that whoever serviced it the first time did it incorrectly. The way he explained it to me was that they put diesel fuel on an engine that needs regular unleaded gasoline. I sent a request for someone to contact me, but they never have. They never followed up, not even an email to make sure that the thing got fixed. We ended up buying one of those small units that you put individually because that's all we can afford. But it doesn't cool down the whole house. Our house sits on a hill so around noon, it gets super hot. My mom's a senior and she's on oxygen. She's been struggling the whole summer and we can't get the financing because it's 9,000 for a brand new AC.

It's taken American Home Shield to two months to try to get the issue with the air conditioner resolved. The coil needed to be replaced. I had requested that management call me on a couple occasions but I never received a turn back call. Every time that the technician would put in for equipment for them to purchase, for some reason, it wasn't available. I went through that process four times, so it was not a good experience.

United Air Temp was great. I had a leak, which is what caused them to come out. They fixed my issue and took care of everything we had going on. I've been with American Home Shield for almost 10 years, and I'd tell people to go for it. It's worth the money.

The AC unit stopped working. The compressor went out and it increased my power bill two-fold. A repairman came in, said he was gonna check a few things, stayed outside and fixed it. It was very quick. However, I've had some issues with American Home Shield in the past. M online policy said that things were covered, but when I called them about it, they said that they weren't covered. When I requested that they send me the policy on two separate occasions, they didn't send me the policy. When I referenced what was attached to my online account, the girl kept saying, "Yes, it's on your account, but that's not your policy." They corrected it but for quite a while there, it was showing that things were covered but weren't.

Wades Plumbing recently came out, and the plumber is coming back to fix the issue. He's doing a very good job. I've recommended my brothers and my friends to American Home Shield.

I like that American Home Shield pays a portion of the expenses when things go wrong. Recently, we had a flood and we were concerned about starting the fuel oil furnace after the flood. So, we submitted a claim and the tech who came out was fine. I would recommend AHS to other people who own homes.

American Home Shield’s service has been wonderful. I submitted a service request for an AC that went out, and they made things happen quickly. It was over 100 degrees outside, and the contractor was very pleasant and professional. He was there within a day and took about 30 minutes to fix the unit. He came with parts.

I'm very disappointed with AHS. I've been with them since 1995 but I'm leaving them now. It started out to be a fairly good service that they would help repair things for reasonable prices. But over the years, the prices kept going up and the quality went down. And recently, they became very stiff on something about a warranty that we called on and refused to budge on it. We called on June 4th, about a problem with our kitchen faucet and the contract coming in said that the faucets were covered. Then they told us that they wouldn't cover it because it's not covered under the new contract which started June 5th and we called on June 4th, one day ahead.

Most recently, I did a claim on our roof and American Home Shield sent Elite Roofing. They were great. They called one day and came out the next. They kept in touch with us all the time. They were like, “Hey, we're coming out this day. We're gonna do this. We're gonna do that.” We had some non-covered charges that we had to pay, which were minimal. It was like $125 and their billing department kept up and sent us an invoice, and everything was hunky dory.

There was something about the fridge and American Home Shield sent Angel Appliance out. Everything was great. They did a professional job and it was done in a timely manner. Overall, I have peace of mind having American Home Shield. I'm satisfied with the fix that they did at home.

M&D has worked on several appliances for me. The most recent one was the refrigerator. I usually file my service requests online, and American Home Shield's website is fine. The initial response to let me know that they've assigned someone to contact me is usually good.

I was very disappointed with American Home Shield. I'm no longer with them, and I'm never gonna go back to them. They're horrible. My air conditioner broke on a Friday. So, I called in. I understand it was gonna take time for them to come out. They said, "Oh, they will come out on Monday between..." It took them a long time for them to come out, and they scheduled me from 5:00 to 9:00 in Vegas time. So, the guy didn't show up until 8:30 pm at nighttime and it was already dark. You couldn't see anything outside. The guy was on the roof for a little bit. He said, "Yeah, nothing wrong with it. It's fine," and he left.

I had a kitchen sink faucet leak. I called in to AHS because the first company didn't install it correctly and it was leaking. Then Air Pro Masters came out. They installed it, but they said that their part had a manufacturer's defect. It started pouring instead of just leaking. They came in to do the repair and ended up using a box that I asked them not to use, my ManaBloc, and that caused a leak, which caused a major issue in my home which I'm still dealing with. So I'm not very happy with Air Pro Masters.

We've had a couple of water leaks in our bathroom due to poor house maintenance before we bought it. AHS had people come out to take a look at it and gotten it sorted each time we needed them. I would be happy to have their contractors come out and work on our home any time. The last one we had was KS Wilson and everything's been fine after their visit. We've had nothing but a great experience with AHS and we haven't had any problems with claims being denied unjustly.

One of my claims to American Home Shield was wonderful and another one was not so good. The not so good one was when I had to go through Sears and there was a lot of difficulties going through them. The man that came out was okay, but he didn't get any information. I gave them tons of information about the serial numbers, and when he got here, he didn't know one word about it. It was three times that he had to come out because he did not get any information when he came here. The claims process also got terribly mixed up. They were taking hundreds out and putting it back in and it messed me up and I was very disappointed about that. Other than that, everything else has always been wonderful. So far, everyone that comes out to my home has been fine.

American Home Shield has been great. We recently had a tech come out to work on a stove. It took a long time for it to heat, and it wouldn't get past 177. Then it started smelling like there was gas. I did the claim online, and we had no problems utilizing their website. The tech came out and replaced the part and it was fixed. It took less than 15 minutes from start to finish. I've used AHS three times, and each time was not an issue. The first time was with the microwave, and it had to be replaced. They were able to give me a selection to choose from to replace it. And then another time, it was one of the air conditioners where a piece needed to be replaced. Overall, AHS covers quite a bit.

Every time I've had to call AHS, they've been very professional. Recently, the hot water tank was leaking from everywhere. I called AHS and I told them my water heater was dripping. They sent somebody and I had to have a pipe replaced. They ran a pipe that looks terrible from my washroom into the half-bath. I also needed a new water heater and they replaced it. Plus, the plumbing was not up to code, so they had to repair that. All in all, I would tell my friends that they need to get the AHS warranty because it repairs a lot of your stuff.

I've had AHS since 2008 and their customer service has not been good for years. When I told them that I didn't want a specific person coming out here to my house, they've had issues with it. They weren't really wanting to follow up with that or do that because X, Y, and Z. And that happened a few times. But there was a reason why I did not want that particular person to come back to my house. In the area I was living in as an African American woman, I asked AHS if there was any African American contractors that they have on their listing and they said no. So that's a little bit concerning because everyone is not always comfortable. But AHS had a hard time accepting the fact that everyone's not going to just go along because they're sending this and doing that.

I submitted a claim when the air conditioner was freezing. But it didn't get fixed because of the coverage problem. But the tech that came out was very good. Overall, American Home Shield's contractors are not so good. A lot of them just don't know what they're doing. Some of them are good. Some of them are not great.

A number of the outlets in the home were not working. I sent in a claim through the American Home Shield website. The contractor came out and they were good. They went around and tested a number of the different outlets, and did some other tests on the boxes. The technician was friendly and communicated what he was up to. It's all functioning properly since then. The problem was resolved.

I submitted a claim for my AC unit. I need to call Trane because this unit’s been giving me problems since I built my home. They're saying that it's the condenser. The evaporator coil pan is cracked and another part was broke on the evaporator coil. So, they took pictures and stuff. And they gotta follow back up with American Home Shield and call Trane for the part to figure out what they're gonna do. The service person just came out to check.