American Home Shield Reviews

I submitted a claim online because our heat in our home stopped working. The process was very easy. Before the contractor came, they sent me several things. The technician’s name, the company name, and even a little bio about the company.

The contractor was very respectful and knowledgeable. He had to come back the next day to get a part, some kind of motherboard or component he recognized right away. He said he’d return as soon as he had it, and he did the next morning and fixed it very quickly.

What I liked most was their quick response, knowing that they were coming. They were very good, even though it did take him a whole day to get here.

And AHS? They marked my service request as "complete" and left me with completely unusable appliances. I called customer service, and all they did was give me the runaround. No accountability, no real solutions—just an expensive membership fee, an additional service charge, and a laundry machine that sounds like it's possessed. American Home Shield is a complete joke. They take your money, send incompetent contractors, and then abandon you when things go wrong. Save yourself the frustration, the wasted time, and the money—DO NOT use AHS.

However, our AC stopped working, so we submitted a claim. They sent someone out, but the service provider had the lowest rating on the Better Business Bureau and a terrible reputation. They came out, diagnosed the problem, and said that the entire unit would need to be replaced.

Then American Home Shield told me that they don’t cover the issue. It was a matter of semantics. I don’t remember all the details, but my husband knows them. Essentially, the coil was bad and needed to be replaced. However, they can’t replace the coil, the entire unit had to be replaced.

American Home Shield kept pushing back, saying they only cover the part. But the part couldn’t be replaced without replacing the whole unit. We went round and round with them, it was horrible. In the end, they refused to pay for the full replacement, which was $11,000, and instead offered a buyout of $800. It was bad.

They’ve been fine with the smaller claims, but that one big claim was a different story, they dug in their heels and didn’t want to pay for it. Some claims have been relatively easy to handle, but a couple were unacceptable.

My alarm was going off on my hot water heater. I went to the American Home Shield website and filed a claim. It was easy. They told me Third Generation Plumbing and Mechanical would be coming and this company contacted me to give me the name of the technician.

The guy was professional. He looked at it and it was working. He reset it. He said they would have to replace the whole unit because that's not a replaceable item. He wrote up a whole report, called it in, and then gave me an estimate for what it would take to fix it.

American Home Shield can improve on the ease of being able to go online and click on the issue or the problem and that it's taken care of.

The service fee went up. But this time, I felt that I got a little bit better bargain for $100. I'm very unhappy with the price. I've been with American Home Shield for 15 years it goes up every year.

Their app is good, and I do use it. However, most of the time, I can't understand their customer service team. The technicians they send are not always top-notch. I would not renew the contract with them, because it takes two to three days to get somebody out here and then additional time to get the approval and the parts. The process of fixing anything takes a long time compared to calling somebody outside to come and do it.

The claim was for the stove, oven, icemaker, and the display on my refrigerator. I made the request, but my husband was the one who met him to show the appliances. My husband forgot to tell him about the refrigerator display. As soon as he left, I called him to ask if he could come right back. He never responded. After calling him three times with no response, I called AHS to call him because I’m not paying another fee when he just didn’t do what we were asking him to do. AHS also couldn’t get in touch with him.

So, at that point, I googled the company. They have 40+ terrible ratings on Yelp. He got 1 star and 90% of them said they got his name through AHS, with some dating back to 2019. Why in the world would AHS still be dealing with him? I don’t understand how they’re contracting with someone who has a 6-year history of terrible service. I feel like I’m getting penalized for something that AHS should have seen at least four years ago. AHS is still paying him which doesn’t make sense.

The alternative technician came last week for one of the items. He came from GE to fix the oven and the stove, not the icemaker and the display. At this point, I’m working with someone from AHS’ escalation team for the icemaker and display. He’s talked with the guy who would come and do the stove and the oven, and they sent the parts here. But the refrigerator is still not making ice properly and the display is still broken. The escalation guy has been kind and calls me every couple of days, but there’s still no progress. So that’s three months of me waiting and the display is still not done.

I’ve been with American Home Shield for 20+ years, paying them every month, but I’ve been told I need to pay 100 again cause Chesapeake said that they finished it because the guy came out here and put whatever parts on but it’s not repaired. I’m fine with their rate that keeps going up if I can get my stuff fixed. But if it’s going up and I’m not getting the service, what’s the point? There’s also very few things that I’ve needed that isn’t covered in the plan that I have. AHS has made way more money than I’ve used which doesn’t make sense. I have had to go back and forth with them before, but this right here has been the worst.

It’s been a nightmare to me. My husband and I have started researching other companies because this was horrible. I’m stuck holding the bag and dealing with unrepaired appliances while they try to figure out how to get in touch with someone who has a long history of being unreliable.

The claim form should have more options that we can choose from, so we could avoid getting a lot of people called out for different services. It costs us $100 every time somebody comes out. With this claim, I have wasted $300 which I could have used to get another microwave for that price.

I had a recent issue with a furnace that was not actually heating the home. It just wasn't working correctly, and you could smell the exhaust coming in the house. I used the phone to submit a claim because I was having trouble with the online system at that time. I was given the name of the contractor, their phone number, and their address.

The people who came out were great. The first time they came out, they misdiagnosed the problem. But it was very, very cold in our area at that time, so they had to come back out a second time. That time they diagnosed the problem correctly. Since the repair, the furnace works wonderful.

The techs were good and I would tell others about how convenient the AHS services are. But I don’t get to pick my own people and I have to stick with the same people even if they didn’t do a good job. American Home Shield has some kind of clause where they have to keep using the same person even though they’re not good. They can’t switch it unless something happens. Techs canceled on me multiple times. They came in and said that nothing’s wrong with my system and that everything’s okay. And then something was wrong with the system.

We also had to wait two days for someone to come out last time, with no heat in the winter. I like how polite the customer service is and how they follow up with you after the service is done. The reps are very helpful and polite. They stick to the rules and they do not go around it.

I also like what they cover, even roofing. They cover more than most companies. I don’t like the price though because the other companies are a lot cheaper than American Home Shield, and they are not willing to budge on discounts.

I have referred several people to American Home Shield. I tell others that about having a peace of mind knowing that you have something if something happens. You save a lot of money. You only pay 118 and 125 or 150 for them to come out. And you don’t have to pay the plumber that fee on top of the labor.

The second time, I asked them not to bring this company out again but they did. It was the same person and he did the same thing. They sent somebody else out and they did it with no problem. They did a wonderful job and it’s working fine since.

However, the casing or cover isn’t properly attached, and I don’t know how to fix it. I’ve been trying to call to report it, but every time I call, the wait times are very long, and I can’t reach a specific person to address the issue.

It’s very frustrating. Most experiences with American Home Shield are frustrating, and at this point, it’s almost expected. The only upside is that, by the time they finally correct the issue, the vendor at least gets it fixed. I have very limited time since I work in healthcare and spend about 90% of my day with patients.

I don’t have much time to constantly call, be on hold for two hours, and get transferred multiple times to report an issue. Because of this, it takes much longer to get things resolved since you have to go through their entire process to speak to someone.

There have been a few times when I had to send an email and wait two days for a response. The issue I have right now is still not resolved. They repaired the oven at least a month ago, but the cover is still not properly attached. I also understand that in my area, there aren’t many vendors available, so it can take an hour, two hours, or even several days for them to assign someone to address the problem.

It’s sad because they already have a chat feature, but even with that, you have to repeatedly authenticate yourself. No matter how you contact them, you’re asked to verify multiple times. I wish there were more transparency between departments so you would know what’s happening.

I also wish they would inform customers that when a product is replaced, you need to keep your model number and other important information that they don’t collect. I had an incident in the past where I received a brand-new dishwasher, and then that dishwasher broke as well.

Then they told me I need to call others to repair the dishwasher because now it’s under a manufacturer’s warranty. A lot of the information with them is not transparent. You have to do your own research, call multiple times, and even take a day off work, only to be stood up for services.

Then I had to find all that information on the device myself, which was frustrating. When it was installed, they didn’t give me a booklet or any instructions to keep, so I didn’t know how to retain that information. Now, almost a year later, I’m searching for stickers on the device to try to get them to come fix it, because they won’t do it without the model number.

Right now, my oven is still broken, and I don’t know when I’ll be able to get it fixed. I have a two-hour commute and I’m still working at my desk, so I simply don’t have time to call American Home Shield and sit on the phone for three hours. I know that if I do call, that’s exactly what I’ll have to deal with.

At this point, I’m thinking, beggars can’t be choosers. At least my oven is working, even though it wasn’t fixed properly. The framing looks like it might cause another problem, and aesthetically, it’s not pleasing, but at least it works. Before, it didn’t work at all.

I’ve referred a lot of people to American Home Shield because the quality of the service itself is decent, but I definitely don’t mention the headaches that arise when you actually need them to do anything. That’s my experience and where I stand with them.

I had a situation where they accidentally canceled my contract. That’s why I say their customer service is poor. I don’t know how it happened, and I had to re-sign up. It actually worked in my favor, though, because my new contract ended up being cheaper than the original one.

I tried to figure out how that even happened, but I didn’t care because the new contract was cheaper. It makes me wonder why the longer you’re a customer, the more you pay instead of less. That’s the only issue I have with it.

They kept telling me to wait. The technician turned the water off of the house. I’ve been days without hot water and couldn’t wait anymore, so I just pay for it myself. Then they came back to me and denied the claim. They said it cost too much, and it was taking a little over a fourth of what I actually might pay for it. It was terrible.

I called American Home Shield. They said they would talk to the other company and get back to me, but neither American Home Shield nor the other company ever followed up.

So, I did that and they said that they don’t have one other extra contractor to send anywhere. I live on the East Coast and 20 minutes south of Philly, so you can’t tell me that there isn’t another contractor you can send out for a second opinion. They decided they were going to give cash in lieu. They wanted to give me $140 and that’s it. I can’t even get another technician to come out and do anything for $140.

They told me to call back and speak to a supervisor. And then they told me that they couldn’t send me to a supervisor because there weren’t any and to call back in the morning. So, I called back. And they said there wasn’t any supervisor because nobody was answering. I was told I was gonna have to wait until somebody calls back.

I’ve been waiting for weeks for people to call me back. They say they’re gonna call or email me back but when I check, no email. They were supposed to have sent me one yesterday before the end of the day. Didn’t happen.

I was speaking to somebody in the escalation supervisory department and I got disconnected and I needed to talk to them again. I got somebody telling me over and over again that they just couldn’t get me over there. Then all of a sudden, an hour and a half into the call, a supervisor calls me on the other line just to tell me that there’s absolutely no way that they can send out a second opinion. They said that because the home warranty says that they can’t. I told them that it wasn’t true because the tech told me to call and ask for a second opinion.

They then told me that my only option is if I want to still have coverage, I have to pay $420 to the original contractor to come out and do the repair, on top of the $100 co-pay and the $250 premium that I pay every month.

I’m divorced and I’m waiting for this house to be sold. It’s got to be put on the market by the courts, and I can’t do it with a broken mixer valve in the master bath shower that only gets scalding hot water and doesn’t get any cold water.

I’ve been a customer since 2007 and I can’t tell how many times I’ve had issues with them over the years where I’ve had to call and make sure that I get my full benefits of what I’m paying for. They are a cheap shoddy operation if they don’t have enough staffing that they have to have people overseas constantly answering the phone and not have anybody here in the United States.

Whenever I get somebody during the day, they’re half asleep because they’re not on our sleeping schedule. Or I call people during the evening to talk to somebody who sounds more alert and then I don’t get anybody because they’re just not open during that time.

I told them I’m gonna be putting this all over Facebook and calling the Better Business Bureau. I’m putting it on Instagram and on TikTok not use American Home Shield ever. Just save your money, save your premiums, don’t ever use that company and do your repairs whenever you can.

Also, if you mess it up on that online tool, you’ve messed it up permanently. You have to call and speak to a person. Especially if you’re gonna be doing more than one item at a time that falls under the same kind of repair, you have to call in. You cannot rely on that online anything. They’re just trying to save money and wanting to charge everybody premiums and not pay or not do whatever they need to do whenever they need to do it. It’s a scam.

AHS are dealing with a lot of people who absolutely will not work with you. You paid money, the premium, the deductible and they will not follow through at all, and there’s nothing you can do about it either. You can just threaten to just say you’re not gonna use them anymore but they don’t care. They’ll lie to you over and over saying that they’ll call or email you and they don’t.

The electrical is covered by them and since they were not going to replace the control panel of the oven, I was gonna have to replace it. So I needed to know if the electrical was okay. Now, the guy who came to look at the oven never even checked the electrical box. I insisted on him replacing the breaker switch for the oven and he did.

I had no idea how they concluded that it was a power surge, but because I was going to have to replace the oven, I needed to have the electrical checked out, or else I was gonna have the same problem. In the end, I had to pay for a new oven and that was the end of it.

When I put the claim in, AHS called back immediately and set up an appointment of time. The first one was not with Solomon but with Sears. So with Solomon, it was the same thing. I called and they came right out. The tech set up a time that was convenient for me and a couple of days later, he came out and finished it.

I’ve had AHS since 2021 and I’m not happy with them. They’re just like other insurance companies. They look for fine print to figure out a way not to cover stuff. I had another claim with a ceiling fan. The ceiling fan was covered.

When the guy came out, he said he could not fix it and I needed to replace it, which they would cover. However, my ceilings are high, so even though the fan was covered, there was some fine print that said that they don’t provide access to whatever covered items. They wanted me to pay $200 for them to bring a ladder that was high enough for them to get to, which was ridiculous.

That pissed me off. They told me I could take a cash-out of $200 which wasn’t gonna replace anything or fix anything. I really am toying with the idea of dropping this company, and I don’t know that any of the others are any better.

I had American Home Shield come over here. I need work done on my roof. And American Home Shield is my home insurance. They should be the ones who would take care of my roof. I shouldn't come out of pocket to have my roof fixed. And because I haven't been able to get anyone, I haven't had the roof fixed, now I have holes in my ceiling. American Home Shield came and looked at the ceiling and said they don’t cover that.

When I moved in here was with American Home Shield, the deductible. And then after I paid that, it should be fixed. But with American Home Shield, you pay the $75, then they come out and look at it. And I have to pay for parts. They did that too when I had to pay for the water heater when the contractors brought it in.

Recently I filed a claim for the dryer. The first person who came misdiagnosed the problem and then made an installation. And I tried to use the machine 10 minutes after he left, and it was worse than when he came. So, I called them. And they sent someone else. The other guy was excellent, except he charged me. I ended up having to pay $800 to have this thing fixed– the drum and labor–in addition to the $75 that I had to pay American Home Shield.

You pay a regular fee to American Home Shield and then you pay the deductible. Then you pay for parts. So, what that means is I could save the monthly fee until I have 2,000 or 3,000 in a separate fund for home repairs rather than pay what I'm paying monthly to keep American Home Shield.

When I can't get any satisfaction with American Home Shield, I go to another company. My experience so far with American Home Shield has not been good at all.

If you look on Google Yelp reviews, which I should have done before, there was a lot of very negative reports for Fresh Air Services. They implicate the home warranty company is part of that. I don’t think it’s good for Home Shield reputation to continue to use them. Also, the tech stood over me and said he wouldn’t complete the service until I actually rated him. I couldn’t believe my eyes what he was doing and I was so disappointed. It was very bad.

I bought an older house two years ago so I wanted to make sure I was protected. I got AHS and I think the service itself is great in terms of going through the website and being able to request service. But depending on the age of your house, you should determine whether you think it’s really worthwhile to get a home warranty to start with. In terms of American Home Shield, I thought they’re easy to work with as it relates to that. And certainly, when you talk to them on the phone or use the website, that’s easy to do.

But it’s not completely transparent for each of the various services that you call them out for, what your total cost is going to be to fix it. And it’s depending upon what’s wrong with your equipment. There’s general guidance with respect to that. But you don’t really know until the technician comes to your house and says a part isn’t covered. You end up having to pay over and above what your normal fee is for them to come out.

American Home Shield is a great company. I have no complaints about them. I told a friend or a family member to go to American Home Shield. The coverage is great, but if I can get a little bit more reasonable price, that would be great. The service was really great. They take care of whatever needs to get done.

Then, the dishwasher was leaking. It was rather old, so I also got it replaced. The tech said I needed a new one. I ordered it through American Home Shield, but it was quite an ordeal to get someone to install and haul it away. And they passed that back to me to find someone. They offered me $150, and I couldn’t find anyone at that price. I was on the phone for four hours, but they didn’t find anyone.

They sent out Sears, who said that they only install, not take anything out. I was able to locate a company out of Orlando which is about 150 miles from here, and they replaced the washing machine and took the old one away. The process took about a month. The first company where we ordered it was supposed to bring it and install it, and they got here and he said, “It’s not immediately under the sink. It’s off to the side. We can’t do that.” And that was where the problem started.

Nevertheless, the technicians that came to the house were very professional. It was unfortunate with Sears because I made it very clear. I even sent them pictures, gave them a narrative, told them that the old dishwasher was in place, the new one was here, and that they needed to install and haul away. The guy came and he said, “They only told me that I’m here to fix it.” So, I’ve lost a lot of time, money and energy. The fact that it was passed back to me, I was not at all happy with that. . It has never been this bad.

Since it was several days out I went and bought 2k worth of portable air conditioning since we are over a week now of 100 degree temps in my house. When the tech finally came back I ended up getting AHS on the phone after a 45 minute wait, and he explained to her what needed to be done and the price she then said to email the quote. So he left and I emailed the quote then received an email back stating that the tech had to call in. So I drove down to the AC repair place 25 minutes away and got on a conference call with AHS. I ended up doing this 4 times over a 3 week period with AHS adding new hoops for either me or the company to jump through.

I finally gave up and paid the 7k out of pocket. The AC repair company said this is why they don't normally deal with AHS because they have several customers who were waiting MONTHS to get their stuff approved. 2 weeks later my hot water heater broke. I decided it wasn't even worth it to call AHS and paid the repair guy 2.2k just to fix it, when I explained about my AC to him and the problems with AHS he shook his head and said that his company almost 200 customers that have been waiting on AHS over the past year since he's been there. This company is the closest thing to a criminal organization that exist outside of a movie. They need to be investigated.

Four "escalation" supervisors have called me, and all are based in the Philippines. They've told me so. I am appalled at the poor customer service and poor representation this company has, it clearly does not care who they contract with, otherwise negative and poor experiences by its customers would alter its contractor partnership. I would also note that I am aware, companies will generally generate mixed reviews from both happy and unhappy customers so I would assume to find both in a thriving business, FALSE. A's Appliance Repair Co. SOLELY has negative, 1-star reviews. Not a single satisfied customer. I am ready to cancel this gold standard plan I bought and venture elsewhere. AHS does not offer alternative contractors, buyer beware.

I submitted a service request February 12th and AHS was predicting that they’ll have the motor installed by March 28th. They were supposed to hurry up on that motor order. I was already upset because Sears Repair gave an 8:00 to 5:00 window. And then as the day progresses, that window shortens. They gave time like between 9:30 and 11:30. At 12:30, I was wondering what was going on. I called them and they said the techs will be here by 2:30. By 3:30, I asked them only to be told that they had to reschedule for the next day. I get that but I had already made all my appointments from Friday so I had to change all those to Saturday. There wasn’t any way I could be here Saturday. I had to get somebody over here to babysit my house.

Then I got ahold of one bad guy. He looked at my dishwasher and said that it had black mold on the ring and I needed a new washer. He ordered two more parts, which were not the right ones to get it running fully.

When AHS subcontracts services, I call them asking for updates and they say that the vendors will call. When I had a problem, they told me that I had to call the vendors directly. After it really became a problem, then they started getting involved again. But again, once you make that service call, they’re out of the loop.

AHS is not my first home warranty and it seems like I have to fight about getting things. They say it’s covered and then it comes down to saying it’s dirty or that I didn’t maintain things. But this is Florida and there’s gonna be cockroaches. I don’t care how clean you are and I can no longer pull that stuff out from the wall. So it was more dirty than I would normally let it get. But enough for it to void the warranty from AHS. They tell you everything you wanna hear and then when it comes to the nitty gritty, they try to get out of it

Here is a detailed timeline of events: February 3, 2025: I raised a service request with AHS after my washing machine started leaking. February 6, 2025: A technician visited but stated that the issue was with the outer pipes and refused to work on it, claiming that he was not a plumber. February 17, 2025: AHS scheduled a plumber under a free service request. The plumber diagnosed the issue and confirmed that the problem was with the washing machine itself, not the pipes. February 18, 2025: Another technician was sent, who finally acknowledged that the machine required new parts. AHS ordered the parts and scheduled a repair once they arrived.

March 3, 2025: The technician attempted to install the new parts but failed to fix the machine, stating that it was still not functional. He asked us to wait until the next day for further updates. March 11, 2025: AHS now claims that the part has arrived, but the technician is not available until March 18, making the total repair time 43 days and counting, with no guarantee of resolution.

This absurd delay in service, coupled with multiple failed repair attempts, has caused significant inconvenience to my household. It is clear that AHS is prioritizing cost-cutting over customer satisfaction, refusing to replace a machine that is clearly beyond repair. I demand an immediate resolution—either a competent repair within a few days or a full replacement of the unit as per my service contract. I expect this matter to be escalated immediately and resolved without further delays. I look forward to your urgent response.

I went to my user site to request the service, paid the co-pay, and then Sears called to schedule. I wasn’t home, so my wife let the technician in. He checked the machine, ran his analysis, and reviewed the data. The technician said he couldn’t find anything wrong with it. He didn’t fix it, he didn’t replace any parts. My wife said he used a tool to analyze it, but it didn’t work, so he wasn’t able to complete the diagnosis.

The problem isn’t consistent. Sometimes it runs a cycle fine, and other times it hangs. When it hangs, I have to unplug it for 30 seconds, then try to get it to drain, sometimes it takes two or three tries. Most of the time, it functions.

For the most part, we’ve been satisfied. Otherwise, we would have canceled the policy. They’ve worked on our furnace a few times. We had one hiccup when the heat went out and we needed emergency service, they didn’t cover it because we hadn’t called them first.

Other than that, that was the only issue I had. I wish they had covered it since we had no heat in the middle of winter, so I called a local guy who came within an hour and got us working.

And when they came out, they showed up with the identification and the uniform for 3rd Generation. And they completed the job very well. They were very professional. And it’s functioning 100% now.

So, American Home Shield was recommended by several friends who also have it, and I’ve had it for a little over a year. And I like that it’s quick, it’s easy to get, and it’s very reputable every time I’ve used it. So, it’s definitely worth getting if you live alone or if you are not handy and you wanna have something to protect your home, the appliances, and the electrical.

He knocked a little bit of the soot off of the inside of the actual valves, and you can see the corrosion on the inside, and he got us a temporary solution. I reached back out to AHS saying, “Hey, the guy said this is going to work for a very short time,” and I was told that I wasn’t covered for this and I needed to pay another X amount of dollars.

It was very difficult to communicate, saying, “Hey, my furnace had an issue. We renewed our home warranty. My wife’s an agent. She recommends you guys to everybody. We like working with you, but my furnace isn’t fixed, I have a snowstorm.” I just got back in town, and I don’t know what the real deal is, if I should fiddle with the furnace myself or I should call the guy back out. Nevertheless, every other instance I’ve had with them has been great.

Also, I have two bathrooms and both of them showered when going to shower. The hot water went off for 20 seconds to 1 minute. They check this and said, “No, it is okay. Everything is fine.” But still I’m having the same problem. When we go to shower, there is no hot water coming out. He checked that water heater too, and he said it was not working fine. I don’t know what kind of technician they send. I have American Home Shield for my home in Texas and before that, four years ago, I had them for 13 years in another home in California. So, I’m very old customer.

I’ve been with them for four years. It would have been better if they would have reached out after I described in my request that it was making these noises, and said they don’t work on things that are noisy and that it has to be completely broke, that would have saved me the money. Also, one time I got an email about a tune-up for my furnace. They sent a guy out, looked at it, and then he left. He didn’t clean anything nor did he tune up anything.

Whatever they’re doing just isn't working. Four Seasons actually suggested that the unit be replaced, but that was denied, so they’ve just been changing out the same parts over and over and over again. You’d think after two and a half years someone would have figured out how to fix this.

I can’t even say it’s American Home Shield necessarily, and overall, I’ve been mostly satisfied with them. I've had the warranty for seven years and my other claim experiences have been just fine. It’s really just this one issue over the HVAC.

I just had a dryer replaced, and I had to be at the house for 17 different appointments and over 40 different phone calls. This took 10 months. I was told multiple times to clean the dryer vent, but that was another $300 wasted. They wanted to go by that diagnosis, but 10 months and 5 companies later, it wasn’t even fixable and they had to replace it. I paid $1,000 in monthly premiums over those 10 months plus a deductible, I could have replaced the dryer myself and saved the hassle.

The misdiagnosis problem is a huge concern. I was told one time that they needed to replace the whole valve in the shower for $1,500, it was a $6 washer that fixed the problem. One contractor told me he was not allowed to write that something needed to be replaced because American Home Shield would give them a demerit. In another house, I have one active repair for a water heater that’s been over a month. They want to nickel and dime and try to find these little parts to fix it, but there hasn’t been hot water for over a month and I got tenants in there.

The people answering the phones are nice, but they’re just on a script. There’s no common sense or critical thinking and the notes on their end suck. No supervisors are available, and I had to explain this story brand new about 30 different times because nobody knew what was going on. I’m a Realtor, so when people ask me what warranty to get, it’s hard to recommend. If you have the money to replace an appliance, you might want to just replace it yourself.

I was very upset about the washer. I was notified it was going to take 10 to 15 weeks to get it fixed, and I just don't know why you would make someone wait that long. That’s what we pay for a warranty and insurance for. I’m a single mom, and for almost 10 weeks, I had to go out to the laundromat. I asked if they were going to cover the laundromat costs, and they said no. They weren't willing to pay me for what the washer was worth, either. I actually felt bad for the technician who came out because he had to take the whole thing apart just because American Warranty wouldn’t pay out.

Then my garage stopped working. I explained it was stuck, but they said it looked like it was working fine, so they couldn't fix the problem. They told me if it happens again, they’d have to see it while it’s actually happening, but they won't show up when it's happening. You have to schedule a 24 to 48-hour appointment. They did show up, but again, they just said, “It doesn’t sound like it’s a problem.” I really feel like I've been given the runaround. I don't think it's the technicians, overall, it's just Home Shield warranty.

I think American Home Shield needs to put themselves in the shoes of the consumers. There's a warranty issue for a reason, and just giving people the runaround isn't the right thing to do. The time spent waiting just wasn't worth it. I would not recommend it to a friend. I’ve actually told my friends, “Don’t do it because there’s no point. You might as well just go get a new washer.”

Signup wasn't something amazing, just adequate. Everybody wants something less expensive, but I think AHS is pretty good compared to what I would have to go through if I were repairing items individually. It pays for itself after one visit. When they did my dishwasher, it paid for half a year what it would have if I had to go through LG. It’s value for money, hands down.

My most recent claim was my dryer, which was making a horrible noise. I had a repair done to my washing machine at the same time. It was cutting off because it wasn’t sensing the door lock. I submitted a claim online through the app – It was very easy.

The contractor I had was extremely good. He replaced the pulley for the dryer and a part in the washer’s circuit board. He was cooperative and took care of my property. He even alerted me to get my cat, who had snuck into the laundry room when he was in there. When he looked at the dryer, I got out my Shark vac and he helped me clean out the little dust bunnies inside the cavity.

The appliances are working fine now, but I’m gonna wait to see about a noise I sometimes hear in my washer. Another thing is when the cycle is over, I would have a one-second count and an arrow that says push to start the cycle – I didn't have that before. It might be that when he put that new part in, that's how it responds.

I appreciate the respect for my time and not dragging it out unnecessarily. They called me quickly after I had put in the ticket, scheduled it according to what would work for me, and made sure that, since we knew what was wrong, he was able to order the part so that when he came, he had everything.

I have two water heaters that are sitting right next to each other, but it turns out that they're on separate circuit panels. I just bought his house amd the homeowner had turned off the breakers. I found one and expected that to turn both water heaters on but it didn't. I thought the breakers were on and there was a water heater not working, so I put in a claim for a water heater. Requesting service is easy enough. I went on the AHS website, paid my $100 for the service fee, and then they sent someone out.

The technician came out and said, "It's cracked and the element is burned out.“ AHS said that it must have been an existing condition, so they’re gonna charge me $1850 for a new water heater." I said, "I don't think you are." I then put in a service call for an electrician. He came out and found the breaker on a separate panel that I wasn't aware was here. He flipped it on and my water heater started working.

I did some research on the company who came. The first guy comes out and told me that my water heater was totally jacked and not gonna work anymore. That wasn't true. They were willing to sell me a water heater for $1000 around American Home Shield who wanted $1850, which was shady. I looked them up on Google and there were 17 bad reviews, a lot of which had accused this company of stealing while in the customer's home. As a relatively informed consumer, I wouldn't hire a company with that many complaints for theft

I wondered what American Home Shield sent me and it seemed like tenement housing. They do the absolute bare minimum they can to keep it legal so that they don't get hit with landlord lawsuits. They treat their tenants well enough so that they don't leave and provide them the bare minimum. If you know something breaks down, you're gonna have to fight long and hard to get it fixed. Our entire interaction was done in the first week. They didn't successfully resolve my claim. They sent out a sketchy company and I had to pay another $100 to get someone to come out and go, "There's another electrical panel and I'll flip a breaker." I spent $200 just to figure that out.

They talked a good game and they were very responsive, but if you're looking for actual results, good luck. You may or may not get them, but you're gonna have a clear and cut case. They're not gonna cover it. You're better off calling your own contractors who will do a decent job and paying the money if you can even remotely afford it.

The exhaust fan in one of the bathrooms wasn't working at all. The light was coming on, but the motor wouldn't turn on. I talked to someone at American Home Shield to submit a claim, and I explained it to him. I even said that the second exhaust fan is making noises and is probably gonna be going out soon. They say, "We will cover both." But the technician from J21 Electric Services wouldn't touch one of the fans. He said, "It's still working, so we won't do anything."

I asked him if he hears the noises. I also said, "AHS told me they cover it. You don't wanna make two service calls?" He said, "No, it has to be completely out before we can touch it." So he just repaired one fan. He tried to start the other with whatever tool he had. He said the voltage meter used to check if power goes through is not working. We claimed it on February 2nd but didn't get it until the end of February. The other exhaust is working fine. The tech said he had to order a new motor. It came with a little housing that fit where it’s supposed to.

The workmanship was excellent. However, it took a month to get a 5-minute job done. I also got numerous text messages saying, “I'll be there next Tuesday." Next Tuesday comes, nothing happens. Another message says, "I'll be there following Tuesday," but nothing happened either. As far as being friendly and approachable, the tech did an excellent job. He was very apologetic, too.

They tried to find someone else, and we ended up contacting the vendor ourselves and asked them to please come out and get things started before the weekend. They came out, diagnosed the problem, said we needed a new hot water heater, and said they would install it through American Home Shield.

The vendor told us that American Home Shield ordered the hot water heater. American Home Shield told us that the vendor ordered it. I don’t know who actually ordered it. By about day nine, we still didn’t have hot water.

The contractor was supposed to come out to make the repair and called us that morning to say the hot water heater had just arrived. He said American Home Shield ordered the type that goes in a garage, the tall, thin one. But we needed the short, wider one that goes in the crawl space.

That meant the vendor would have to order another one through American Home Shield, which would put us an additional nine or ten days again without hot water in the winter. I asked if they could get a hot water heater themselves, and he said they could, but it wouldn’t be through American Home Shield.

I told him we were desperate and needed hot water in our home. I have two daughters and my wife, and we hadn’t been able to shower at home for 10 days. We asked him to get a hot water heater, and he was able to get one and installed it that same day. When I called American Home Shield to explain what happened, they said we could do a cash in lieu option.

I paid the vendor either $1,700 or $1,900. American Home Shield said the best they could offer for cash in lieu was a little over $300. We had already been without hot water for nine or ten days and paid over $100 in service fees, and they were only offering less than $400. I refused that and said it wasn’t good enough and that I wasn’t accepting it.

I kept calling back. One person told us they could refund the service charge and give us a small credit on the next month’s bill. I said that wasn’t necessary and that we probably weren’t going to keep American Home Shield after how we were treated. By that point, I had already declined the cash in lieu offer of around $300, and she said there was nothing else she could do. We were basically stuck because we chose to go our own way with the contractor.

I asked to speak with a supervisor at that time. A supervisor called me back a day or two later and essentially said the same thing. After that, I hung up and waited until the following week. Then I called back again and asked them to issue another cash in lieu offer.

That time, the offer was a little higher, so I accepted it. I did ask for the service fee to be refunded, but they said they couldn’t refund it because the contractor had actually come out. My plan now is to cancel American Home Shield before the next payment is due.

As far as heating and air goes, we’ve had issues before with delays and not being able to get a contractor out. It seems like they don’t have enough contractors in our area who want to work with them. The plumber even told me he was probably going to end his relationship with American Home Shield as well.

I ended up calling my own HVAC technician, and they replaced a part that neither J&S nor Rush had replaced. Since then, it’s been working. I don’t really know what was going on, but at this point I’m considering cashing out on the furnace, and I’m not sure I’ll stay with American Home Shield.

I’m not unhappy with my experience overall, as long as it’s not related to HVAC. Everything else has worked, but HVAC just hasn’t. My experience with customer service varies. Because of this issue, I’ve had to make multiple calls, and I know I’m not as patient when I’m not getting good service or when there’s a communication gap.

The last one who came out, ADA Repair, fixed it. The tech said that the circuit breaker was out and the electricity was there. They said they were ordering a tumbler and the circuit board, and they were waiting for the last part. But, I had not heard from them in a week, and it has been going on for almost a month without the dryer.

But he was very professional. I know that the contractors don’t get paid as well through American Home Shield as they would if they had gone directly. So, I fully expected that this guy could have said, “Look, I fixed it once. It’s done. They’re only giving us 60 bucks.” But he stuck to it and got it right, I think, partly because we had an infant in the house and it was winter, and it was cold. But I appreciated the fact that he stuck to it until it was correct.

I acquired American Home Shield when I bought my beach house in Selbyville, Delaware. And I continued that and have renewed that every year because the service has been pretty good. And so, I also started it with this house as well.

I like their responsiveness. It may not always be really quick that they get somebody out, but they try instantly. And sometimes it’s fast. I also like that it’s 100 bucks per repair. And I usually don’t call them if it’s something that’s gonna cost me less than 100 bucks. So, I can save a little bit of money that way.

The only thing with them was that, in my condo, they came out and said I needed a new air conditioner. And then they came back out and said it was an unauthorized repair, and that they're not gonna replace it. So, I complained.

And I think the only reason that I got it done was because I threatened to cancel my account. And I had just reinstated it. And the lady told me that they would give me everything back, and they would replace my air conditioner.

So, I understand that everybody has to make money, but that was a very unprofessional comment under the circumstances. And it told me quite clearly that they're gonna do everything they can to just make money and not replace what needs to be replaced. And that frustrated me.

So, I didn’t know if it was the electricity that was cutting in and out. Maybe it tripped the breaker on the water heater itself. So, I’m gonna check it when I get back to see if it’s okay. If it is, then I don’t need them to come back out again.

The only issue I’ve ever had is that the vendors were in Tyler, and I’m actually 30 miles north of Tyler. So, it’s probably a 45-minute drive for them. So, it’s not like they can get there the next day or within 48 hours. It’s usually about three or four days. But they were awesome. They did a great job.

I also had an issue with my air conditioner that went out during the summer, and it took about 10 days for them to come out. And they had to come out five times. So, I would call the vendor, and AHS would also call them. Because they’re 45 minutes away, and they will be out in three or four days. Well, if you don’t have any hot water or you don’t have AC, three to four days is a long time.

But I like the peace of mind of having American Home Shield. I like that if you have a problem or issue, you have someone to call.

But I have been dealing with this now for almost three weeks. They did not notify me that it was redirected until I called in just to get a status, and then they told me that the ticket was assigned to an electrician from Modern Mechanical. They would reach out to me and schedule an appointment, which Modern Mechanical did. They sent out an inept, very shady electrician who looked at it and said that the wire was fine, no matter how much I explained that it was tripping my breaker. I have to reset it frequently in the summertime. And I thought he was making a mistake. We went on speakerphone with American Home Shield, where the electrician was saying that the wire was fine, and that they could get around it if American Home Shield would just assign the HVAC part of the repair to Modern Mechanical. 

I was uncomfortable with this. So, after they left, I reached out to a friend of mine who does construction with an electrical background. He said it needed to be repaired and replaced, upgraded. And I called American Home Shield back, saying I would like another electrician to come out because I had very bad vibes from the one from Modern Mechanical. He didn’t listen to the problems, and I think he gave them a line of crap. AHS said it’s not their policy to do that and that they’re gonna go with Modern Mechanical. And I asked them if I could get a third person out here since they got one that says it needed to be replaced, one that said it doesn’t need to be replaced. And they said that they don’t do that. And they’re going with the electrician.

So, they reassigned it to Island Breeze. Island Breeze’s office manager called American Home Shield, explained the whole thing that they cannot put this particular part, replace it with that wire, because it will continue to blow the fuse and damage this part that has to be replaced.

So, I hired my own electrician. He just came out to the house yesterday. He showed me the codes and looked everything up. He told me that this should have never been left when American Home Shield replaced my HVAC unit in 2018. Because the old unit was a smaller unit, and they replaced it with a bigger unit, and the wire that was there from the house is not up to code. 

And I have been following American Home Shield. I called them Tuesday morning, Tuesday afternoon, Wednesday morning, Wednesday afternoon, and have been shuffled. They told me I was gonna have a supervisor call me back on Tuesday, by the end of the day. And then when I called back Wednesday morning, they said it’s 24 to 48 hours. And I told them that my first call was on Monday. And they said that they never logged it that I wanted to have it elevated.

So, I finally got a call back today, and it wasn’t from a supervisor. It was from the resolution department. Yesterday, when I called in the afternoon, I talked to a different department. It was probably the worst time I’ve ever had trying to explain something to somebody. They said that the notes say it’s an electrical problem, so then it’s the HVAC that has to replace it. So, I told them that’s not it. They’re just not understanding. 

So, on today’s call, I told them I’ve hired my own electrician. They’re gonna come out. And I’m paying out-of-pocket for something that I should never have had to pay out-of-pocket for. And this is not a cheap fix, because it was an American Home Shield job in 2018. In 2022, I filed an electrical complaint, and it was never resolved. They never came back out, And now, here, we are in 2025 doing it all over again. And the best I got was, “Well, we can’t pay for your electrician.”

And I asked them if they could get me another electrician, and I’m willing to wait for their electrician. But they said that they can’t guarantee what they’re gonna say. So, I told them that three electricians have said it needs to be replaced, and they were only listening to one who is trying to drum up business, and I think that’s beyond fair business practices. So, I called BS on this. And they said that I could file a complaint against them, which I did because I don’t think that’s right. 

And so, by the end of the day, AHS is going to refund half of my service fee. I still have to pay out of pocket to have an electrician come out to replace the wiring. And Island Breeze has been very helpful. I called and talked to them, and they told me what I needed to do and what it would take to get it back through once I give them the receipt, the invoice, and letting them know that the wire was changed. And Island Breeze said that they'll get the part as soon as the electrical part is done because they can’t order the part yet, and American Home Shield won’t reimburse them for that until the electrical part is done.

So, I told them that according to AHS, it doesn’t have to be done. I’m so confused and angry at this point. They said that AHS will not release the funds until such time that my electrician is out. And this was even before they knew I hired my own electrician. So, I’m getting conflicting information from them, but Island Breeze had agreed to get the part as soon as they can and come out and fix it once the electrical is done.

So, recently, our heat was not coming on and it was very cold. It was like in the negative degrees here. We woke up one morning, and it’s cold in here. And we were trying to turn the thermostat up, and it wouldn’t turn on. And so, we went out, and we thought maybe it was a fuse.

And so, I thought I’d reach out to American Home Shield and get somebody out here to look at it. And then when the US Comfort Solutions came out, they said the motherboard had been fried for some reason. So, they needed to order one, and they did. 

It took about 5 days. In the meantime, we kind of survived on our wood-burning fireplace to heat the house. But when the motherboard came in, they came right out and replaced it. And now, we’ve got heat back. Everything is functioning and operating perfectly.

So, the contractor was extremely knowledgeable. He actually knew our family from my father-in-law, who is a builder. So, he knew him personally. So, that was kind of weird. He was like, “Why didn’t you just call your dad?” And we told him that since we got American Home Shield, we’ll just use it. 

But he was very professional. He was very upfront with what it was gonna be, and the delay that there might be because the part had to come from Michigan. And we also had a lot of snow and a lot of cold. So, it was gonna take a little while for the part to get here. But he would communicate with us almost every other day or so to say that they haven’t forgotten about us. So, he was very communicative.

And when I submitted the claim, I logged on to my account through the computer and submitted it electronically. The site was extremely user-friendly. It categorized things. It was a little difficult to figure out what it was called. Because everyone kept calling it an HVAC, but I think it might have been called something different on their site. And so, I hope I picked the right thing. But at least, it was in the right category.

So, American Home Shield is definitely a good investment, especially on an older home like ours. Because we have used it several times in the course of the two years we’ve been here. And it’s always been a very easy process. The claims go through quickly. And we’ve gotten back on board a lot easier than if I had to call a contractor myself.

Then they came out and replaced the part. However, that didn’t fix it. I waited for another week for that report to come out and the parts get ordered for the pump. We were pushing for almost two months on this thing, and, finally, they got the pump replaced. But my washer is rusting apart, so I don’t know how long it’s going to last. What probably plugged that pump up were the chunks of rust falling down in there.

It’s like pulling teeth trying to get ahold of them, and the delays in between each trip were ridiculous. They have 24 to 48 hours to report. They wait that full time. Then you got to wait to get ahold of somebody. It’s just the way it’s set up. They answer the phone every time I call, but then you can’t get ahold of them neither. We went for a month without a washer and that was not a good.

And we've had this leaking problem for a few years, and periodically would fix it. The refrigerator is old that parts of it are just kind of decaying from age. And so, this time, I think some sort of a drain hose was replaced. And that made the leaking better but didn't eliminate the problem. It started to build up ice again. We had trouble opening the freezer shelf because of ice building up in the bottom in places where it's not supposed to be.

Meanwhile, we were also waiting on the shelf to be replaced. Because that shelf was on order and we still hadn't really corrected the leaking problem, and it had gone on for a long time, I decided to take a cash-out settlement from AHS, which ended up being really small, and so we're gonna take that ref out of service and get a new one.

We're going to the store today to order a new one, and that'll be in before the month's over, I think. And at that time, we'll send you the information about the new refrigerator. And I think Appliance Repair did fine. The refrigerator is 26 years old. And the fact that we couldn't get parts in a timely fashion, meanwhile, still having to keep a towel in the refrigerator to keep the leaking down and having to go in there periodically and chisel out ice all over the refrigerator. Not just in the freezer but up higher too.

We decided we just had enough of this refrigerator. I think they did fine. We're dealing with Sears for our microwave right now, and Sears is a little bit harder to communicate with. We don't have any problem with the people that came out to work on the refrigerator. It's just probably time for it to go.

Everything is working excellent now, but I’m very dissatisfied with the length of time it took the person to get here. He took five days. They could e improve the time it takes to respond to problems.

Because I have to pay a service fee, which was a lot of money, I would not recommend it. What seems to be covered upfront and then what is covered are not necessarily the same things that you think because it comes out that some things, some parts, or different things are not covered.

I've never really had any problem, althouh I once had an experience with my oven, and AHS sent out a company that couldn't figure it out. And they resubmitted it and they came out again. They still couldn't figure it out, and then they sent another company.

The first company said it needs to be totally replaced. And so then we were starting to head down that road, and then AHS sent out another company. Anyway, the final company, he was very, very good.

After months of not having an oven, finally, I was assigned to somebody who came out, did a couple of switches. And then he said there was some wire issue or something was crossed and he fixed it. And it seemed really simple at the time.

Now, if I have any trouble with my kitchen appliances, I request this guy. But there was a company that could not, under any circumstances -- and then they kept saying, "Oh, it's just bad." I said, it's not that bad. This oven's not that old."

Anyway, it ended up being in the back of my oven. There was a wire that was kinked. It was relatively minor and I've never had any trouble since.

I have had AHS foe more than 20 years, since I owned my house. And it's gotten so expensive that I'm not sure how much longer I'm gonna continue. But my friend was in real estate and he suggested you guys.

Actually, I'm grateful that I'm grandfathered in at a $50 copay. I guess they're higher now. I've enjoyed the service. I've paid well for it. And it's probably quadrupled since I've gotten it. If there's something AHS can improve, it’s not to raise the prices every year.

I’ve been with American Home Shield for around five years. There are pluses and negatives with them. The people who come to my home, one of them was good, and two were mediocre. Also, I don't want a random expense to come out of my pocket. But then, I had to wash dishes outside for a month because American Home Shield couldn't get me somebody immediately. I got stuck waiting. What do I have insurance for when I could’ve paid for somebody randomly to get it done immediately?

There was also a drip from the kitchen sink. I submitted the claim to American Home Shield by telephone. It wasn't difficult, but getting this situation fixed was. It never got resolved to my satisfaction. When H&K Plumbing came out the first and second time, the kitchen sink wasn't dripping. On the second time, they gave me some helpful information. When it was dripping, I took a video of it and showed it to them because each of the other times they said if it's not dripping while they're there, then they can't resolve the issue .

When they got here the third, it wasn't dripping, therefore there's nothing they could do. In the three attempts they came to my house to fix the problem, which I know is a problem, they didn't do anything except for monitor or try to monitor the drip. They said that the video shows that it's dripping every 15 seconds, then they said, "It's not dripping while we're here, so we can't do anything." They did what they were contracted to do. But if I request for someone to come out three times, there is an issue. If you can't identify the problem while you're there, then why am I calling you? Why did I pay the $100?

I haven't filed many claims, but this was the worst-case scenario. The contract that AHS has with their vendors needs to be changed because people are paying $100 each time somebody comes out and they're supposed to do something for that $100. If the consumer is experiencing a problem, resolve the issue before you walk out of there.

They called me on Sunday. I saw my phone light up, and then they hung up. I assumed they were calling to confirm, but then I realized they had read my note saying to call my husband first and me second. Because of that, I didn’t call them back.

So Monday came, and my spouse was waiting at the condo. Around 2:30, he texted me that they still hadn’t arrived. The appointment window was from 12:00 to 5:00. I called the contractor, and they told me it had been rescheduled. I told them that wasn’t acceptable because my spouse had taken time off work to wait for them.

She said, “Oh, sorry, we called you.” I explained that I literally had my phone in my hand, it lit up, and then the call disconnected. I assumed they were calling my husband, since that’s what I had requested, so I didn’t call back. They didn’t leave a voicemail, didn’t send a message, and I had no communication at all that they weren’t coming.

So we rescheduled again for Monday. I had originally wanted Saturday, but they told me no technicians work Saturdays or Sundays and that they’re closed on those days. Then they called me on Friday and said they wanted to reschedule for Saturday. At that point, I was like, “What is going on?” The scheduling was sucky, and I wasn’t happy with them.

In the end, when they finally came out, it was fixed on the first visit, and I haven’t had any issues since. As far as American Home Shield goes, they didn’t do anything wrong on their end. But the contractor, American Sundance, I wasn’t very fond of.

American Home Shield said they needed more information. After about a month and a half of constantly calling and trying to get someone on the phone, I eventually got the president and CEO of American Home Shield involved. After that, they said they would send someone from their network. Then they turned around and said again that there was nobody in their network in our area.

I kept calling and eventually got someone in their network from Saint George to come out. They said I needed two new units. Then the warranty said they needed another opinion. They sent Sweet Mountain Air out from Phoenix. He drove five hours, worked on my unit, and said I didn’t need new units. Because of that one opinion, the claim was denied.

After Sweet Mountain Air left, the system worked worse. I confronted him about it, and he said, “That’s how it works.” That’s not how it works. I’m supposed to have two working units, and I only have one. After that visit, the claim was denied, and that was it. They basically hung up on me. It took three months for this whole process to end up being denied, for no reason other than one technician not knowing what he was doing.

When the first local company came out, the warranty approved a leak test. But my system wasn’t leaking, it was just old. American Home Shield did approve about $3,500, but they gave it to a company I didn’t want to work with. I was going back and forth with that first company because they wouldn’t work with American Home Shield, so I was the one making all the calls. Meanwhile, the warranty wanted a breakdown.

I went back to Thompsons, the company I didn’t want to work with. I asked for a breakdown, but they never gave me one. They said they don’t work like that. American Home Shield sent them $3,500 and for what? For nothing. That money is gone. I don’t know if Thompsons cashed the check, but it's not my money.

American Home Shield paid $3,500 to the wrong people, so they don’t know what they’re doing. I even got the president/CEO on the phone, and he said, “Oh yeah, we’re on it,” but it still got denied. Worst experience ever. It was horrible, and my system still doesn’t work. I fixed a lot of it myself, but I still need two new units.

I’m a mechanic and a licensed electrician, and I know my garage door opener is covered. I asked American Home Shield if my garage door goes out, can they just give me the money so I can install it, because I’m in a remote area and there’s nobody in their network. They said, “Oh no, we have to send someone out.” That's a waste of money. Working with American Home Shield was the worst experience I’ve ever had. I canceled my subscription because of it.

They didn’t fix the problem. They came, looked at it, but couldn't really determine what was wrong. They took some pictures and sent a written report saying there were wiring issues or irregularities, and then washed their hands off.

American Home Shield could do better with servicing and transparency. The service isn’t great. They don’t always send experts, and it doesn’t seem like they know what to look for when choosing contractors. That said, it does help when they actually cover something.

However, when they came to install it, he had to check the water pressure from the hot water. He found that it was broken, and it wasn’t shutting off. So he cannot install the dishwasher until the belt is fixed. I had to make another service call with American Home Shield, and get another appointment for the installation.

Now, the installation took a bit longer than I wanted. Usually, when I deal with Sears, I get an appointment within two or three days. But I did tell American Home Shield that if I wanted them sooner, I can call back and get Sears to install it. They said that’s fine, but I waited this long. So I’ll just wait till the 10th.

It’s been a good experience. I’ve dealt with American Home Shield a lot. I’ve never really had issues with them. They’re always willing to work with me. If there’s something I can’t get fixed or have issues with, I always try to call and speak to management or appeal it, and it always worked well with me.

Whenever I submit a claim, I do it online, and it's very easy. It asks what property, then I just go through the options, problems I'm having, and submit it. Then, I get a text saying it’s received. Within a few minutes or same hour, they assign me a contractor depending on what issue I’m having.

I’ve never had an issue with any of my two properties. I pay yearly, which I do on a monthly basis. Plus, I still got to pay a service fee. It’s like a deductible. When I first got it, it was $50. Now, it’s up to $100. It’s pretty expensive, but it still beats paying $800 out of pocket. Also, I’ve never had a problem with the contractor. So far, so good.

I don’t really have any issues with American Home Shield. I had them before when I lived in Georgia. What I have a problem with is communication. It was not difficult to get in contact with a representative. But I hate that they outsource to people that don’t speak good English. Aside from the language barrier, they were able to assist.

I had used their service three times, and only one time was satisfying. I’d say the better contract costs a little bit more, but they do send people out to assess the situation.

Once they fixed it, they also said that I’ve got another problem with the sprayer and pump. I then called up American Home Shield, and Asset Appliance came out. They fixed everything on it. It was all covered under the original call for the dishwasher. They did great. Asset was wonderful.

We have another house in Kentucky that had some problems. I had a dishwasher that was completely unrepairable. AHS had me buy a new dishwasher, submit the payment to them, and then reimburse me. But it took seven months to get paid from them. And for some of the appliances I had, it took a couple of months.

They just denied and came up with excuses to prolong the process. They said the checks had been sent, and it never got there. That was on that merry-go-round until finally, we told them we were going to file a complaint, and that sparked them to take it and get it to us within about three weeks.

AHS didn’t have an expeditious way of making payments on certain things and locations. The repair people are generally pretty good. I have no complaints about that.

The gentleman came out from Assistant Plumbing Company. He diagnosed the problem for us. And I don’t know who it would fall on. I think it would fall more on the company than American Shield because he told us what the problem was and he said he doesn’t fix the pipes. After he told us the problem, took it loose, put it back together, told us what the problem was, we went out and got the part and put it on.

We called American Shield back and the young lady did have someone else come out. But I told them we didn’t need them because, in the meantime, we had already fixed it ourselves. So I’m waiting to hear back from American Shield to see if they will reimburse us for fixing our own part.

We had to do it ourselves. Th technician just said that, “We don’t fix that,.” and put it back together and left. So there we paid all this money out. I don’t think it’s really American Home Shield. I think it may be the people that they have coming out are not reliable, or this particular company didn’t do what they said they would do.

We were paying $82 a month in 2021, and it’s s gone up. I don’t understand why it keep going up, so we’re trying to find someone else that will do the same thing that American Shield does and find another company that won’t cost us a lot, but we just haven’t found anybody yet.

I pay 65 a month and it might be a bit high, especially if have a $3,000 refrigerator, if they're going to replace that with same gear or they're gonna try to put a different brand or level of value item in there. But pricing-wise, at some point, after a couple of years, I realize I could have just saved up that money and self-funded the replacements. They keep raising the price here and there.

They’re good. They do the preventive things. They send you the emails. I just don't know if it's the best value in terms of being in a warranty plan and whether or not it should just be self-funded. At some point, the math might make more sense to being more strategic in that regard.

I had 100% confidence that they would replace the part that I paid for. This is a part of my pool equipment that I expected to be covered under the plan, but it wasn't. So, I was very disappointed in that aspect of it. As a matter of fact, I’ll start shopping around and looking for another warranty service that will cover my stuff because the last thing I want is to be paying for a service, and then when I have a part go out, they don't cover it. Then that service is no longer good to me. Right now, I'm just throwing away money. I don't like to do that.

Trying to get ahold of somebody in customer service on the phone is like pulling teeth from a newborn. So, I think I've just done it online, just requesting service online. And then there again, they're online. It's very vague in what you could sit there and say the problem is. They give you some options to check. But the website, electrical for pool equipment, of course, it was electrical, but they didn't cover my electrical problem. So, they need to take that off of the pool equipment part.

They've gone up on their monthly premiums. I don't like that either.

American Home Shield needs to do what they’re supposed to do versus doing the bare minimum. But the techs that have come out have been great every single time. There was one time, we were strapped for cash, he just filled the Freon up and didn't even charge us for it. So, that felt good. I don't even know if he got in trouble for that or not, but it was a nice gesture. And $100 is not bad for them to come out and take care of things. It's not crazy high especially if it's a big problem.

Another tech came, and he did a thorough job. He explained everything to me and set up an appointment to get the work done this coming Tuesday. So, I’m satisfied with American Home Shield because whatever happens, and whenever I have issues and call their attention, they make it right. There are times people have to come out twice to fix something because there may have been a hiccup the first time, but they always get it right.

It was winter time so obviously, quickness is a factor but there was the lack of communication with the contractor. He doesn’t respond right away and when I do get ahold of him, I tell him stuff and then it goes again. He won’t show up or something will happen. It was just a back and forth of me calling him, leaving a message, and him not responding. The next morning, I’ll call again, leave a message, no response. I didn’t want to use them if they’re not gonna be able to get here in time. But I didn’t wanna pay an arm and a leg for something I’m paying a home warranty monthly for. So, I had to go with them because of my home warranty.

And then one day, because we had already set up an appointment for a follow-up, he said he can’t confirm that date and that he’d call me back. But, he ended showing up for that day anyway. Luckily, I was off and I was there. But what if I haven’t been there and I couldn’t get off of work? So, that situation was frustrating. He didn’t have the part so we had to wait again. He finally got the part and the water heater worked for the weekend. So I called the contractor again, but miraculously, cause I’m relatively savvy with hot water heaters myself, I happened to get it up and working again and it hasn’t had a problem since.

There were multiple times where I’ve contacted AHS. I told them that the contractor wasn’t responding and not giving me a specific date. He doesn’t communicate and when he does, it’s not something that’s reliable. They’d put me on hold while they call the contractor. To the third time that I’ve done this, I said that I’ll wait on the phone and that I’ll wait for them to tell me the contractor doesn’t respond to them either. There’s no urgency for them to even answer the people that are employing them and giving them more business than they ever deserved. American Home Shield then told me that on their record, the contractor has positive reviews. I told them that looking on his actual Google review page, it’s showing 1 star with everybody saying the same thing that he doesn’t respond and that he’s horrible.

Whoever does AHS’ reviews should not only look internally. Especially if they’re allowing this person to be contracted with them and also do side work on his own, go look at what he’s doing outside of business, because that’s a prime factor of what the contractor’s doing with AHS.

Another I didn’t like is that I couldn’t change the contractor even if they’re not doing their job. When you’re working with a warranty company that has very strict standards of having to only work with that contractor until the job is complete, communication is key.

I’ve only had about five service requests over five years, paying AHS over $100 a month. That’s a lot of money for me to not be able to change my contractor because they say that it’s first come, first serve. That’s ridiculous. Either they don’t have the contractors available or they don’t care and just wanting to not lose money out on whatever AHS paid the contractor. That only makes sense if there’s some kind of contractual obligation between AHS and that contractor, that when they accept it, they’re guaranteed some kind of service fee. You’re not willing to give up that service fee to make your customer satisfied. I don’t feel like that’s appropriate.

I’m not a big proponent to outsourcing call centers, mostly because a lot of times it is very hard to understand which I really don’t appreciate. I’m all for American jobs too so it frustrates me that the company is willing to hire people who are easier to communicate with when it comes down to me having an issue, but not when it just comes to standard service. I think something needs to change. I get the cost behind it but I just don’t like the method of where it’s like they try their best to get you off a call because they know that’s the best thing they could do to keep the company from having to pay people money. They make it seem like they’re doing something but it doesn’t feel genuine.

Overall, the service may work, and it may get you to where you don’t have to pay anything else because he’s getting the job done. But at what cost? I’m somebody who owns a few businesses myself and a mail carrier as well on the side. I see American Home Shield advertisements and every time I see a customer, I almost wanna say to not go with American Home Shield. I told AHS that when my contract’s up in July, I’m gonna rethink if I want to renew considering the lack of clear communication and the lack of empathy towards the customer with me explaining the process I’ve already been through.

We called AHS to tell them this, but AHS basically said the contractor hasn’t posted his diagnosis yet, so they couldn’t do anything. This other plumbing company was somebody that we contacted directly, not through AHS. So, they couldn’t take their diagnosis. They said they’d give him a call. They put me on hold and came back and said they didn’t get anybody but they left a message and he has 24 hours to respond.

I called again 48 hours later on a Friday but the contractor still has not posted his diagnosis. AHS put me on hold, tried him again and left another message. They told me it has to happen three times before they escalate things. I called again on Monday and they said nothing posted yet so they tried to call him again. That would have been the third time. So on Tuesday, when I called back and they said that he hasn’t posted yet and that they’d call him, I told them that would be the fourth time. They said they could escalate it for me if he doesn’t respond. I requested to have it escalated.

I expected to get a phone call from this escalation person but didn’t. So, I called again the next day, and that the contractor hasn’t posted his diagnosis and the claim hasn’t been escalated yet. I asked if the rep I was speaking to could escalate it which was done.

The next day, they called my husband’s phone even though I told them to call mine. My husband couldn’t answer when he’s at work. I called back American Home Shield and asked to try calling me next time. I was still speaking with the customer service representative when they told me that the specialist said that they called the contractor and gave him 24 hours to respond. It was ridiculous. I told them to just make sure the specialist calls my phone number. The next day, they called my husband’s phone again and so I had to call back but couldn’t to a specialist because they won’t forward the call to them.

Finally, the contractor posted his diagnosis. AHS told me that the water heater is under warranty, so I have to get the manufacturer and that they have to call the contractor back to get him to actually post the diagnosis because his initial post wasn’t an official one.

The contractor then post that it’s gonna cost $2000 to fix it. AHS said that they’d cover the water heater, but we have to pay the $2000 plumbing fee. We told AHS that we don’t even know if we need a new water heater. We need somebody else to come out and look at it to figure out what’s wrong so that AHS can have this official diagnosis and so that we can get a functioning water heater. My husband told AHS to send somebody else out and we’ll pay the $100 fee.

They agreed to send somebody else last Thursday. The new contractor came out and did not say the exact same thing the previous contractor said. We were told that there’s something melted in the vent because of the subpar parts that weren’t up to standard and what was needed to be done. They submitted that to AHS and AHS approved it. We got with the new plumber and they came out two days ago, and fixed the vent and redid the plumbing. We paid the plumbing company $150.

Now, everything is performing fine and I have hot water. But we’re leaving AHS and getting somebody else. Cause even though we’ve had them for the longest time, this last time was just too much. My water heater took a month to get a fixed where I kept getting the runaround. Either they were being dishonest or incompetent. We are also paying quite a bit with AHS. We were shopping and didn’t realize that there are companies with the same coverage but with lower price. I have a friend who’s buying a house and I told them to get home warranty but not to go through AHS.

Recently, I filed a claim with our garbage disposal. We went online and made the request and the process was very easy. The contractors were fine, and they were very professional. They arrived on time and fixed the issue right away by tightening a bolt underneath the unit and even left the tool they used so we could handle it ourselves if it happens again. Everything has been working fine since the repair.

He mentioned that fixing it would require tearing up my floor, which I understand but I don’t want to do that unless someone is actually coming out, especially since we’re trying to sell our house. I’m ready to cancel my contract, buy a new dishwasher, and have it installed myself. The current dishwasher won’t drain properly, leaving stagnant water that smells like dirty dishwater, making my kitchen stink and now even downstairs. I’m very disappointed.

Now that they’ve changed owners, I never received any paperwork explaining changes to their coverage. Recently, they charged me $100 for a visit and then said they couldn’t do the work because they no longer service slow-valve toilets, which is odd since most plumbers still do. But that’s their current policy.

They didn’t take care of it. I complained, but I couldn’t reach anyone helpful because the sales team wouldn’t let me speak to anyone else. I didn’t realize it worked that way. After I complained, they actually had the nerve to send me a new contract. I didn’t even know the ownership had changed, because they never sent a contract at that time, they kept taking my money every month. I’ve paid American Home Shield thousands over the years, and now when I finally need service, they tell me they don’t do it anymore.

The technicians didn’t come back to fix the remaining issues. American Home Shield said it would take weeks, and I couldn’t go that long without a refrigerator. I’m not happy with American Home Shield at all.

I’ve had the warranty for six years this time, but I have used them before. One time, they replaced a clothes dryer, but it arrived broken and they wouldn’t do anything about it. They’re awful. It feels like a scam, and people should look for another company.

The contractor came out, took his shoes off, introduced himself, and explained what he was doing. I had a really good interaction with him. He replaced a part in the toilet that needed fixing. For the sink, he gave me advice and said there was a lot of hair in it and that if I cleaned it out regularly, I probably wouldn’t have that problem. I haven’t had any issues since. The toilet isn’t running anymore, and the sink drains well. That plumbing company was excellent.

I’ve been with American Home Shield for about a year, and they’ve been good overall. Their rates are reasonable, and I usually don’t have trouble getting help when I call. They’re available 24/7, so even on weekends I can get through, either online or by phone. They respond to messages, and it’s a service that’s available to me, so I feel appreciative of it.

Then the same problem came back. I contacted the vendor directly, as he had told me to do, but he never responded. So I contacted American Home Shield again and was charged another $100, even though I explained that this was the same issue and that something had triggered the same problem again.

I was okay with being charged the $100 because they said it was a different dispatch. Then they assigned another vendor who came out and replaced the exact same part, the same control board. That didn’t fix it either.

After that, they said another internal part needed to be replaced and that it would require two people. I was told one person would be holding the drum or something while the other replaced the part. I don’t know all the details, but that’s how it was explained to me.

After that, the job kept getting reassigned from one vendor to another. They would say they only had one technician and needed two, so it would be reassigned again. This went on for about a week. Eventually, they found a vendor who could send two people, and that vendor showed up quickly.

He came out, looked at it, and said he wanted to try replacing two parts, so he ordered them. He said it would take three days. Fast forward to today, one of the parts has been received by the vendor, but the other one hasn’t. I think it’s been about 11 days now.

I tried to explain this to American Home Shield two days ago through the online chat. I told them how frustrated I was because the washer broke back in October, worked for about 40 days, and now it’s March. We’re six months into this situation.

I have three small children, so you can imagine how much laundry we go through every day. It’s been a major inconvenience. I asked multiple times if this could be expedited or assigned to the right person from the beginning, but that didn’t happen. At this point, I’m unhappy with how everything has been handled.

The last time I spoke with an agent, I asked for a refund for the past year because I didn’t know the service would be like this. The agent said she would escalate it to management or customer relations. I’m not exactly sure which.

All of the technicians were similar. They would look at the washer and try to diagnose it, but I don’t think they really knew what they were doing. I should have checked their reviews on Google or Yelp before they were assigned. They don’t have very good reviews, and now I understand why.

The repair person from the local company also said they never should have been sent out. He knew right away what was covered and not covered and said he hoped I would get my fee refunded, which should have been the correct outcome. I did call the warranty company, and they said it was a one‑time courtesy refund, which is incorrect.

It’s required that they refund it, not as a courtesy, but because you can’t have a consumer describe non‑covered issues, charge them, send someone out, and then say none of it is covered. That’s a bad system, and that’s what happened. The supervisors still claimed the refund was a courtesy.

They say it takes 14 business days for a refund, which is the longest refund timeline I’ve ever seen. As of today, I’m still waiting on the $100 service fee refund. I’ve had to call back repeatedly, escalate, talk to supervisors, and waste more time.

They need to do more to screen requests for non‑covered items. Nothing in their system is set up to prevent customers from paying the $100 service fee for something that isn’t covered. Their portal lets you submit a request, but it’s very basic, not specific enough, and it doesn’t work well. They don’t have the right protections in place.

In general, their phone system is difficult to navigate and very complicated if you’re trying to speak to an actual person. It’s hard to reach a supervisor, hard to get correct information, and hard to get consistent answers. Honestly, it takes a lot of time and effort for a consumer to use this plan in a way that feels reasonable and fair.

Their website is also overly complicated. It’s difficult to tell which plan is which, and they have special plans that only home buyers or sellers can purchase, compared to standard consumer plans. The additional electronics protection add‑on doesn’t immediately transfer to SquareTrade.

Your plan number isn’t issued right away, so there’s an unacceptable delay between renewing a plan and knowing your new American Home Shield plan number and SquareTrade plan number. The renewal process is slow, inefficient, and poorly handled. It’s very hard to understand the differences between plans, and even getting accurate information about them is confusing.

So, the recent claim I had was when All Points Plumbing came in and found the leak. And from what their dispatch told me when they called for dispatch to the technician, when he got there that afternoon, was different information. So, I was already questioning the difference in the information.

And the technician wasn’t very nice. He wasn’t very nice to my renter either, ‘cause it’s a rental property that I have. And he continually told us, while my husband and I were on the phone, that his company was only going to repair the leak by basically modifying it and putting in a hex pipe attached to the hard pipe that’s in the house. And the hex flex pipe doesn’t even have a 10-year warranty on it. It would have been leaking right away again since the house has a hard pipe.

I told them I did not want that in the home, that I wanted CPVC, which was already in the home. I wanted it to be repaired with that. And he kept telling me his company won’t do that. He then lied to my renter. Because my renter knows it’s a home warranty, he knows that everything has to go through the home warranty. And he told my renter that he couldn’t repair it that day because he had to order parts.

So, I asked for his manager to call me. And the technician proceeded to call me three more times that evening. All the way up until 8:00 something, 8:30 or so at night, he was still calling me. I wouldn’t answer the phone because I asked for his manager, not him, to call me back. And he kept calling me from his cell phone, which I thought was very unprofessional.

So, even when I asked for the manager to call me, no one called me the next morning. I went ahead and called the office number and left a message, asked for the manager to call me. No one called me that day. The next day, midday, a manager called me, finally.

The manager and I discussed everything the technician had said. He apologized. He let me know that he would be talking to the tech. He didn’t understand why I was so adamant about hard pipe. When I let him know about the warranty information on the hex pipe, he asked how I knew about it. And I told him that my husband is a plumber, so I know plumbing quite well. I’ve seen it done and been involved with it. It’s just not feasible for us to go to the rental place because we live on the other side of town, and it’s an hour and 45 minutes drive to get to the house.

So, he apologized. He told me they could go back with the hard pipe. But then he proceeded to tell me that it was gonna be a modification. And I asked how it’s a modification when they’re simply repairing a leak. They’re just cutting out the pipe and putting in the same pipe and same fittings. I’m not asking them to add a water line. I’m not asking them to add a washer. I’m not asking them to add anything. 

And he explained to me that it didn’t matter. It was a simple repair, but they call it a modification, which means that American Home Shield charges me. And so, he gets to charge American Home Shield and me.

So, I was a bit disappointed in the company. And I let American Home Shield know. And I also told the manager I did not want Colton, the technician, back in my house. And he told me that he could send whatever plumber he wanted to my home. And I was not happy with that.

My husband’s trying to call in right now. He was on the phone a lot with them as well, and they were completely rude to him as well.

And so, I called American Home Shield, wanting a different plumber, and they didn’t really give me much options. And if I did a second opinion and they came up with the same diagnosis, the original plumber would go back in the house, which I wasn’t disputing the diagnosis. I just didn’t want that plumber or that company back in my home, not after performing business that way. 

The only other option AHS gave me was to do a cash-in-lieu. So, when I tried to do the cash-in-lieu, they couldn’t process it because the plumbing company, All Points, had put notes in there that they already completed the whole job, even the full repair, and that everything was completed.

And I asked the American Home Shield woman, who was very nice, Miss Cathy, why I am looking at a bill that they wanted me to pay $299 for them to complete the work if they’re telling them they’ve already completed everything. I’ve got pictures of a hole in my roof and in my ceiling. And my renter’s without hot water. So, she couldn’t give me a cash-in-lieu. She couldn’t move forward. She couldn’t do anything until after contacting the company and verifying that they had not completed that work yet.

So, she put me on hold. She called them twice. She emailed them. No one would respond. No one would call back. So, it took two extra days to even get in touch with them, to get any response back for me to be able to get a cash-in-lieu. And I wasn’t able to get another plumber out there until Saturday. I still haven’t gotten the cash-in-lieu yet, but I went ahead and got a plumber myself and got it completed.

And it was just ridiculous, because not only did they give me misinformation, did not treat me very well, but they came back and also put in false reports to American Home Shield. And so, that’s where I had a big problem.

And then they couldn’t even get a contractor to do the drywall repair because they couldn’t get back in touch with them to find out the size hole that they made. It took two days to get in touch with them to get the information back so that the next step could happen.

So, my renter was sitting there without hot water for days, and then with a big old hole in the ceiling for days, because All Points Plumbing doesn’t wanna answer the phone or answer an email or call back. And that’s just not good business practice.

So, there needs to be contingencies when things like that happen. I shouldn’t only have an option of a second opinion or to have to pay another service fee for someone else to come out to get a new contractor. If I’ve already paid my service fee, they have the choice to choose the contractor. But if the contractor is not professional and not only treating me unprofessionally, but also not giving them correct information, I shouldn’t have to pay again another 125 to get someone else out there.

And then they’re telling me that even if I paid another 125 and sent someone else out there, if it was the same diagnosis, they’re gonna send that original plumber back in there. I can’t fathom that. I’m the consumer. I’m paying for the warranty. I’m paying for these things. If there’s an issue with a contractor, I should be able to say, “No. They are not allowed in my home.” And another contractor should be able to come out. I shouldn’t have to go this cash-in-lieu option and try to find someone. It was a mess.

The issue is, I’ve been with AHS for several years now. I pay them dutifully every month. Anytime I call somebody out, they send out people who are inexperienced. The first person that they sent out, he wrote up the repair as an act of God, saying that American Home Shield could not pay for it because it was an act of God. It was not an act of God. It was the plate on my stove that did not work, my oven that did not work. It had nothing to do with any storms or water damage. 

This started back in May of last year. I had to escalate it to consumer relations, who, after several days, finally called me back. They sent another repair person out. And he immediately identified it as the faceplate problem. He said it was recorded incorrectly. There was actually a problem with my oven. So, he put a faceplate on. It worked for a month. I had to call consumer relations again to send somebody out. And finally, that’s when they sent the last person, Repair Tech Plus.

The technician immediately called me. We did troubleshooting on the phone. I had an F7 error code. He immediately told me that to solve the problem, he would need to order a part. But the net of it was, I was having to stick my finger inside a button to turn on the oven. And that’s what I told the other repair person. This repair person told me that’s one of the worst things you could do, because you could get shocked by it. Nobody else even told me that. They didn’t care enough to tell me not to do it, and to wait until the service part comes in.

But the technician from Repair Tech troubleshoots over the phone. We got the part. The net of it was, we needed a new oven. And we were able to get the new oven. What they actually did was they sent me a link to appliances. And you also had an option to get a $1,500 gift card to Lowe’s. So, I looked at all of the options. And they gave me the repair person, who asked for my model and serial number. And he gave me a product that was closest to that model and serial number, because my product no longer existed. So, I opted to take that one because it was the closest. 

Because if I get the $1,500 towards a new one, I would still have to pay out-of-pocket money, which I paid enough out-of-pocket money just for the monthly payments on. So, that’s why I opted to get the oven. But they do send you a link with lots of ovens, and you have to research it, which I don’t have a problem with. But they don’t give you enough information. And to ask a question, you have to go back to the 800-number. Then they transfer you over to another line that’s the product people.

And I saw in the paperwork that if the oven did not fit, I would have to pay a restocking fee. And they told me to measure the oven, which I did. But I later found out that the oven had to be pulled out because you have to measure the case around the oven. And I told them I can’t pull it out. I’m a 71-year-old woman. And they told me essentially that my contract says they don’t do that. And I told them to please show me in the contract where it says that. And they said that they’ll send me another copy of the contract.

But we’ve always had problems with them. And I wanted to validate my sanity. So, I went on their website. And I looked at people who had the same different products that needed repair. But the same issue, no response. The customer service reps, I actually had two who hung up on me. And one of the other customer service reps did apologize. ‘Cause I asked her not to hang up on me because the last person did. So, it’s to the point that I’m researching other warranty companies because I’m not satisfied with American Home Shield.

And they are expensive. The monthly payment has escalated. And on top of that, you have to pay a $75 co-pay. And if you have the same problem within three weeks after the repair, that’s considered another repair, and you have to pay another $75. They don’t give a 30-day warranty period or anything like that. 

And I don’t mind paying for service, but it’s not good service. Beginning with the time that you put the request in, when somebody contacts you, and then for them to come out, they’re not good service people. And I understand that people who sign on with warranty companies typically aren’t established companies. They’re looking to get business, trying to establish themselves.

They did replace the thermostat and it's working a little bit better than it did before. The problem specifically is the thermostat will read, say 70 degrees, and it'll be 67 pretty much near the thermostat, and then the rest of where that thing heats and cools, it may be 65. So there’s a discrepancy, but it's something we just set it a little hotter than we normally would, but very disappointed in the other contractor. There’s nothing we can do about it now. It’s three years old.

The second call was for our dishwasher, and by the time the contractor came, which was about a week and a half late, the machine worked again, so it’s kind of $100 thrown down the drain.

We had a situation about the same time we had the problem with the heating unit. We had a contractor come over and it took him six visits to correct a couple of drain issues and a couple of faucet issues. We find out eventually he just turned the water pressure down so he didn't need any part. And that same contractor spilled acid all over our house, ruined our pristine hardwood, and American Shield couldn't help us. The contractor’s insurance company said, “So sue us.” Very disappointed.

The ice we pay for he warranty is very bad. I'm paying $2,000 a year. And I just found out that they put a max, and one of the reasons we have it is because the air conditioning or the heat pump systems have gone up so drastically, so it could cost anywhere from 12,000 to 15,000 to replace that now, and American Home Shield only covers 5,000. They never had that cap before.

Out of all of the home warranty programs, AHS is probably the best. But apparently, that's not a lucrative business anymore, so I’m very seriously going to think about canceling them when we renew. We're paying $2,000 a year, and every time somebody comes out, it's $100, so it's kind of not worth it for us. I’ll have to think about it.

Generally, though, if something goes wrong or if I have something and I need to call them about, it's almost as if American Home Shield wants to patch it before they replace it. And then sometimes, patching things up just makes the situation more compound. It's not like you get a warranty, they fix it. They get somebody to come fix it and it's that. It's not that. It's like they send a person, and the person's goal is to put as minimal amount of money and effort into patching it up. And if it's a major problem, then they’re still gonna patch it up.

We called American Home Shield since we had the home warranty, And they sent Myers. They did an estimate on everything and sent it back to AHS, and AHS denied the claim.

For the claim process, I had no problem with it doing that. It's just the fact that they said that it was a pre-existing issue that I didn't know anything about when I really just bought the house in November and then tried to turn the air conditioner on in February.

I just cancelled my policy. That was it.

The technicians that American Home Shield sends over are horrible. The last claim was due to a water heater. The first technician that came out thought we needed a new water heater, but they didn't work on mobile homes. American Home Shield kept assigning new servicers, none of which worked on mobile homes.

They just kept assigning to random places, sometimes even the same places they'd already assigned to that weren't able to work on it. It was so bad. And then finally, they called me and I missed the call, and I called them back. And the guy said to be patient. They were just calling to give me the update, that I needed to be patient. But apparently, what he should have told me was that they had approved for me to pick out a servicer.

When I called back about three business days later, it was too late. They closed the case out. So then they opened the case back up and made me pay again, and refunded the money that they took the last time as a courtesy. It was terrible. Eventually, someone from the trailer park came over and replaced a part. I think I paid him $150.

That's how that worked out. Basically, they didn't fix it at all. All they did was make me take hours off of work over the course of a month, left my kids without a water heater for a month, so we will be cancelling.

I’ve had American Home Shield since I bought my house around 2018. I do like it because I’ve had to replace quite a few things over the years, and it has helped with that. It can save you money, but there’s definitely a process you have to go through.

So I had to call someone on my own outside. He got to the roof and opened them. Now, so far, so good. That’s what happened with the plumbing.

The first time I called them was actually about the electrician in the garage. The outlet wasn’t working, no power. Someone came and just pushed the GFCI button, the black and red one, and the power came back in the garage. He left in less than a minute. And I pay $100 every time for this.

So to be honest, I’m not happy with this service. The service is too slow. They haven’t fixed anything so far except the washer.

When I reached out to AHS, I didn’t do it online. I spoke to a real person, and the customer experience was good. They sent someone, explained the process, took the payment, and then somebody called me within 24 to 48 hours.

AZA Repair is always nice. They call right away to make an appointment. They're fast and reliable, and they always show up for the appointment and never canceled. They have not given me any issues about anything. They always ask if I have other issues that need taking care of in my home, so I'm happy with them. Andre, who’s from Ukraine, is a kind, good person. He doesn't talk much and is not very people-friendly, but he answers my questions.

A good plus for them is that they do well in getting it out quickly. As soon as I put in a claim, I get a phone call from the contractor the next day, and then we get it scheduled. When the downstairs heat of our two-unit system stopped working all of a sudden, I submitted a claim through the app or online. It was easy. A-Advanced called me to ask what was going on and said a technician would come out to look at it.

That guy, Joey, was great and very knowledgeable. He diagnosed the problem right off the bat and said he was going to order the part and get it back out there to fix it. But it’s weird because after a week, a different person came out and rediagnosed the issue as the thermostat. He ordered one and put it in the following week, but that didn't fix the issue. He was professional and cool, but it didn't seem like he knew what he was doing.

So, they sent Joey back out, who found that the problem was a house centipede that had gotten on one of the 240 elements in there, causing a short in the system. He took off the bug and cleaned up the appliance, replaced the amp or the fuse, and everything has been working fine since.

I reached out online when there was no heat coming through some of our vents. Air Ducts and More went up in the attic and found something closed up there, and they adjusted it to open it up. They waited until the heat came on and got a tool in the truck to check that the air was coming through and that it was at the right wattage. They repaired it, and we haven’t had any more issues.

The tech who came out went through the appliance and found there was a loose wire. They tightened that up, and everything came on, but hung around for a while to make sure everything else was working well. They left, and we haven't had a problem since. I was very satisfied with them.

Some of the people that they have sent out are not very cordial, but they do get the job fixed. I can't control how they act, but this one right here was great. My daughter-in-law was there, and she said they went above and beyond to fix it.

They get back to me in a timely manner. I was having some electrical issues, so I called AHS. J.W. Koehler then reached out within a few minutes.

I recommend Koehler. The guy who came out, Austin, was very thorough and fixed the problem. He explained the issue to me and what caused it, so I was satisfied with him. He even came back a second time to make sure he completed a certain test.

I’ve been with them AHS for awhile and every time I have a problem, they send somebody right out. I was gonna go somewhere else one time, but I said I’m gonna stick with American Home Shield because they’ve been good to me, and I’m glad I did. When I call them, they’re very prompt. They’d tell me that they’re speaking with somebody on another line with some minutes to wait which is only natural. Everything’s good with AHS and they’re worth every penny. Cause if I had to search up somebody and they come here, they might charge me an arm and a leg. But with AHS, I got that one price that I pay and I’m satisfied.

I called and asked for a second opinion and that’s when they got Delgado to come out. Their tech was very knowledgeable and polite. He’s somebody you could easily make friends with. He inspected the furnace and found out that the heat exchanger was cracked. The tech couldn’t fix the problem because the furnace was too old. He red tagged the furnace so we had to finance a new one. When they came out to install the furnace, Delgado sent three people out, and they worked all day until they had that furnace running. My house is now warm.

We got American Home Shield when we bought the new house right around Christmas on the recommendation of our Realtor. My only grievance with them was that they never called me back to tell me the first claim was denied. I had to make a follow-up call to find out. But they took care of the problem. I’ve already recommended AHS to other people.

I’ve had AHS for quite a while. There were a few problems where I had to wait but that’s expected. They’ve done really good with everything so far. One thing I like best about it is, if something happens, you don’t have to worry about going and getting another washer, heat pump or anything. If anything happens, they’ll probably get it fixed for you. It’s a good thing to have for security.

This is the first time that I dealt with AHS ‘cause I was with OneGuard. And then for some reason, OneGuard became American Home Shield. So, when it was OneGuard, it was great. When it became American Home Shield, it’s horrible.

The most recent claim was for my stovetop. They started the procedure by sending a technician out to diagnose and fix it. He was smelly and very unkempt-looking. He smelled up my whole house. He went to the stovetop and used some equipment he had to look at my electrical outlets. He couldn’t speak English but through sign language and a text he put on my phone, he said that the electricity that the stovetop was plugged into wasn’t working so he couldn’t do anything with the stove. He tried to get me to sign a paper when he left but I didn’t sign it.

As he was leaving, my son was coming in. I told my son what the guy said so he went over to the outlet, plugged in my electric coffee pot and it worked. He looked underneath the stovetop and made sure that that plug was plugged in. So, there was nothing wrong with the electricity.

I called American Home Shield back and told them that I did not sign the technician’s report because I didn’t trust him to give a good one. Then I told them what happened after the guy left when my son plugged in the appliances in the same outlet and the outlet worked. So, they said they were going by the report that he turned in, which was faux inadequate, and that they wanted to send an electrician. I said okay but it’s a wasted effort because the outlets work. The electrician came a week later. He did whatever he was supposed to check and said that there’s nothing wrong with the electric and that the outlets are working.

I told AHS not to send back another technician from the contractor they sent them from because that was a dishonest person who didn’t do anything. So, now, I haven’t heard anything else and I’m left hanging. I made that request for the stovetop almost a month ago, yet my stovetop is still in need of diagnosis and repair or replacement.

I paid for that work order ahead of time and still have not received any service from it. I’m 81 years old on a limited budget and that money is being wasted. I’m not getting prompt service or a decent turnaround time for request that I made. I don’t feel like I have made many requests that would deserve them not responding quickly. I only made one other request to them and that was slow response also. I just feel like they’re trying to avoid giving me the services I’m requesting.

I’m very upset and I’m very close to finding another service. I’ve been paying my payments every month but whenever I put in a work request, I gotta pay a big fee before they even come through to do anything. All they’re doing is taking money and to me, that’s double charging. I didn’t have to do that with Sears. But now, it’s like I’m still paying for something that I’m supposed to be insured. It’s very discouraging.

Recently, we had to file a claim because we thought our garbage disposal was going out, but it actually turned out to be an issue with our kitchen sink. The plumber came out and said, “No, it’s not the garbage disposal. You have a clog.” He went right in, did the snake, and took care of business very well. He was done in about 45 minutes.

The technician was very professional, polite, and clean. He did a really good job and the service was just great. We loved it.

The claim was for the faucet in the restroom upstairs, of the bathtub. It was running constantly. It would continue to run when it’s turned off. I had to open up two different claims on this because of the way it was put in in the first place. On the first time Sancho Services came out, they weren’t prepared to repair anything. The guy took a look at what needed to be repaired and said he didn't have the part.

They sent another repair person back out. I’d already taken off work for it to be repaired the first day, and it wasn’t repaired, so I couldn’t take off again. The second time they came back, I had to have someone else at the house for him to repair it. When he got there, he had an attitude with my mother-in-law. It’s like he didn’t wanna repair anything in the first place. He had a helper with him, but he didn’t want to repair it. When he got there, he started looking at it and told me that it had been tampered with. Nothing was tampered with. He said he couldn’t repair it, and I told him that was fine and to just leave.

Sancho Services called me back a couple of days later and said they could just come out and make the repair, but it was too late. I had already had to take off work, and this was crazy because I was already paying for them to send someone out and missing work, and then they didn’t repair it. It was just a waste of time. I said I would just repair it myself, and I ended up repairing it my damn self.

When I called American Home Shield to tell them what happened, I said I wanted to be refunded because they didn’t do anything. They didn’t refund me. I was told I was gonna get a refund, but I never got a refund.

I did the claim with American Home Shield online, through the app, and it was extremely easy. They informed me the date and time the contractor was supposed to be there. The contractor contacted me that morning before he arrived and he was here on time, actually a little bit early. He was very nice, polite, and very professional.

The washer wasn’t draining the water. He asked me what the problem was and goes, “Well, I think I know what the problem is.” He told me it was a pump motor. He wasn’t sure if he had one in his work van, which he did. He replaced it and the thing for the agitator. While he was here, he just took care of everything within about 35 minutes.

When I lived in Herculaneum, I had a sink faucet in the kitchen. It was plastic, and the guy said I’ll just be replacing it again in another year or two. When he went to the hardware store, he got a real stainless steel metal one. He said it was no extra charge for the upgrade because it'd be better to replace it with the quality one instead of something that they’d be back out to replace in a year or so.

American Home Shield is worth the monthly price and the one-time service call for peace of mind to know that you can call them. Get either that day or within a couple days, get on a schedule to come out. Whatever your issue is will be fixed professionally and done right. Friendly, ease of use. It was great. It was 100%. Just great to have in my corner when I need something.

They're really good. I like their service. They get somebody out here pretty promptly. They let you know that somebody will be calling, and the contractor usually does on the same day.

I was having problems with my air conditioner, and Air Majesty came out to check it. The technician is awesome. He is the best. He found out I needed a new condenser and something else in my heating, got that ordered and fixed it, so we're happy campers.

Every time I call, someone will be here and take care of it, and I'm happy. If they have an emergency and can’t come, then they'll tell me to get an outside contractor. I tell friends who don’t have it to please get American Home Shield.

I don’t do business with it online. I only go to the website to look at my other account – because I have two – to make sure everything is running smoothly.

The last person who came out was from 3H Electric LLC, and he was very professional. He looked at the situation and knew exactly what to do, as he’s been doing it for a long time. He replaced the ceiling fan because the motor on the other one went out.

The next day after they replaced my hot water tank, my furnace went down, and the same company came right away and fixed it, so it was amazing. I was impressed with the service. The interaction with the technician was very nice and professional.