American Home Shield Reviews

Great service! For years I have had items fixed but I really wanted to test the replacement feature of our contract. Finally a need came to where we had repaired our stove 4 times and there were no other options and AHS did exactly what they said they would do - replaced it! Great service, quick replacement and easy process!

American Home Shield is always responsive. My furnace went out last year so I submitted a claim online and they couldn’t do anything because there’s nobody there on a weekend. I had a phone number of the vendor that they used, so I called them and he wasn’t supposed to do anything until he got a control number. I told him that I’ve got an 80-plus-year-old mother who is disabled. I said, “I can’t have a house that’s freezing. If it were just me, I wouldn’t care.” He was very nice. He came out on Sunday and fixed my furnace, and he said he would just get the number on Monday when they call. He didn’t have to and that was pretty thoughtful. All the people AHS picked have been really good. It's a good choice of vendors.

The gas water heater in my garage would not heat the water. American Home Shield sent out a contractor to look into the issue. The gas control was found not working. The contractor from J & K Plumbing discovered the problem and said he had the part in his truck to replace it. Within 30 minutes, the water heater was up and running. Thank you!

We bought a home in April of this year and paid an additional $340 to add "pool and spa equipment" to our home warranty plan. This covers "above ground and accessible working components and parts of the heating, pumping and filtration system, including: pool sweep motor and pump - pump motor-plumbing pipes and wiring." Our pool pump stopped working three weeks ago and we called AHS. They sent a contractor out, who stated the circuit board was not working and the pump needed to be replaced. He told us there was water damage, which could have been caused from anything (it's a pool pump, which circulates water). AHS denied our coverage entirely because they only cover "normal wear and tear" and "water damage" is not covered.

Submitting a claim to AHS was pretty good. I've had no problems since the repair. Everything worked like it should.

First initial contact easy and fast. The actual technician that made first service call was nice, professional and very helpful. Came out on Christmas Eve. AC is out and it has been near 80 with near 100 percent humidity. Floors are sweating, doors and windows not opening or closing well due to humidity levels. It is absolutely miserable. We were told it would take 3 business days to receive part. Should have been ordered same day but wasn't ordered until Monday. Still trying to be patient, but called service company to see if there was any way to rush. A friend had found the coil about an hour's drive from our home so we wanted to offer to drive and get the part. For some reason the company that was assigned to us was from another city over an hour away.

The issue was resolved, as the dryer will be getting repaired early next week.

I pay about $90/month for AHS protection and insurance services. They sent me a company - Excalibur Heating- to repair my heat on Dec 21, 2015. 9 days later and I still have had no communication from AHS or Excalibur. I waited on hold for over 30 min TWICE with AHS just for them to tell me they will not pay for the repair (big surprise!) and they are washing their hands of the situation and I need to deal with the company directly. I explained that Excalibur does not respond to my calls/msgs and they have not contacted me and they have taken my $100 service fee/consultation charge and disappeared. AHS couldn't care less and they said there's no recourse for me, they cannot help me. They wouldn't even send me out another repair company! Isn't that what I'm paying them for?!

On December 20, 2015 I placed my first service request to American Home Shield for a malfunctioning garbage disposal. The process to submit a request was easy. In no time I had a work order number and the name of the contractor who would be in contact with me. On Tuesday December 22, 2015 the contractor SDL Plumbing came to my residence to assess the problem. The contractor walked in, I showed him the problem areas to which he looked at for about 5 mins and then he stepped outside for about 20 mins to call AHS.

I feel that I was treated fairly and the fines that I received was coverable for what I have. Overall, I had a fine experience with American Home Shield.

I didn't have any problems submitting a claim for my stove. AHS have used this guy before who's very good and excellent. The service provided was very good. On the other hand, when my toilet was stopped up, the man who came out to unstop my sewer wasn't a very nice man. We had a lot of going back and forth and he didn't get his job done. I called him today and asked him to waive his fee because I had to pay someone else to finish what he started. That was a horrible experience. AHS' plumbers are not good and almost every time, I've had to get somebody else to come out here and finish something that they were supposed to do. I've done it twice in the last six months. So I don’t give many good points for half of the plumbers they’ve sent out to my house.

AHS has literally sent out a technician to my home 5 or 6 times to "FIX" my AC. Every time it's a temporary "FIX" and every time, they get a check for 125.00. Here it is 12/28/2015 and once again a technician is here "Fixing" the AC. I'm sure at the end this visit I'll be paying the 125.00 service again.

Our most recent claim was the refrigerator and the contractor they sent was a little iffy. It took about five times for them to come out and fix it as the job wasn't done. Since the repair it has been okay and there haven't been any issues. It's been fine with American Home Shield.

We've had AHS since 2004 when we first bought our house and we had a warranty when we purchased the house and I've continued them since. The latest claim was good because they came out and took care of our problem with our appliance. Lately, whenever I do claims, I usually go to their website and submit it and I usually get a response within a couple of hours. Whatever contractor will call me shortly afterwards so I'm very happy. The contractors are very professional and courteous and I have a few of them that I've recommended because they do an excellent job.

It was all right with American Home Shield. We've had no problems and we've been very pleased with them.

American Home Shield is one of the best investments we have made. We are the second owners to a home with older appliances and AHS gives us peace of mind. Whenever we have an issue with anything in our home that is beyond the basic, we give AHS a call. For 13 years we have found the contractors to be courteous, knowledgeable and prompt; so much so that we have recommended AHS to many of our friends and will continue to do so. Thank you AHS!

It was fairly easy to make a claim from American Home Shield. My recent claim with them was pertaining to an ice maker for a refrigerator and I talked to their representative on the phone. I wasn't able to talk personally with the contractor, but everything went smoothly. Now, the ice maker works like a charm, just like it should.

My experience with American Home Shield has been excellent and I admire them on their service. Submitting a claim was not difficult at all. Also, the contractors did their job and they were professional and courteous. Their price is right and, where I live, it's difficult to get expertise and they seem to come from other parts of the state to assist me in my service and I think that’s excellent.

AHS assigned a technician to repair some appliances. Took him over a week to respond and he did not meet commitments of showing up. He told us he would be ordering parts and get back with us when received. Month later no parts and no call and no return call. Call AHS to take care of and they do not have a satisfactory mechanism in place to take the lead and resolve an incompetent contractor. They turned my case over to another department who I was assured would stay on this and resolve. Over a week later still no call from anyone. American Home Shield needs a better alert system for unhappy customers. 5 weeks and still have broken appliances is not acceptable by any standard of a home warranty.

The vendor sent by American Home Shield was quick. He was efficient in doing something very simple, so it was all good. Plus my refrigerator's performance has been great since the repair.

I've got a plumbing problem and it was a basement clog. Submitting the claim to American Home Shield was pretty easy as I called them up and got a call that same day from a plumber in the area to schedule. He wanted to go the next day but I couldn't make it so I told him to meet me Friday and he showed up on time and checked the plumbing line. He explained that I had an older house and the way the drain worked down there. He seemed pretty knowledgeable and gave me a card so that if I had any questions I could give them a call if I needed something else and they'll get back out. I paid $75 at the time to the plumber but I didn't know that there was a tax amount so I got a bill from American Home Shield for $10 to cover tax - a state thing that they had nothing to do with. At any rate, I'm satisfied and would renew American Home Shield. I have an older home and I think it's worth it.

The interaction I had with the AHS contractor went very well. The repairs were very good and quality was excellent. I would recommend them.

AHS did pretty good with the follow-up and contacting the contractors for the job. I would recommend them to a friend.

My most recent claim with AHS was about six months ago since I had a plumbing leak. The technicians have been professional, repaired the leak and did a nice repair service but it totally sucked because my insurance company wouldn't pay for it because the leak has been there for three or four months. My experience wasn't that much fun because of that, but in terms of the performance of the plumbing after that repair, it has been pretty good so far.

Shortly after notifying the AHS the contractor called and set up a next day appointment. The task was the repair or replace a leaking hot water tank line. The contractor showed on time and made the decision to upgrade the pipe to prevent further problems. With his pleasant and professional skills he did just that. The area was perfectly cleaned and with no indication he was even here.

Requesting the service order is really easy to do online and the contractor is really a good one. They called me back sooner than I had anticipated to let me know they can put me on the schedule. They were fast and spot on. It was much appreciated.

The contractor had my work order soon after I requested service. The contractor came in less than 24 hours. The plumber addressed the issue in a timely fashion. The plumber and receptionist displayed excellent customer service skills.

AHS had to hire another contractor outside of their nest of suppliers/vendors because the one that they sent before couldn't find the problem with my air conditioning unit. The guy from the other contractor was able to find that my pipe was stopped up so he unclogged and fixed it and it's been excellent ever since. I was very happy with that contractor company. Right now, I need to call them to do some maintenance on my water heater to make sure it's up to par for the winter before it gets really cold.

American Home Shield did the job that we needed to have done. They arrived about on time, did the work and left. That's all you need from a good repairman. They solved my problem so I'd recommend them.

Great home warranty company. The only complaint is that AHS tries to negotiate prices with the servicing company and that will eventually detour good companies who accept AHS for service. Other than that we have had AHS for two years and good service!!

AHS recently came out to fix a leak. Filing the claim was not difficult at all, I called them to have a plumber come out. He was very professional and did a very nice job. I would recommend them to a friend.

American Home Shield provided such wonderful service during our family's emergency when our air conditioner was not working. The procedure to request service was fast and easy. Even though the emergency occurred on a Friday, the contractor immediately contacted us on Saturday to assure us that the request had been received and proceeded to arrange an appointment time for Monday. As promised, the contractor efficiently repaired the unit, and we were happy to have our cooling system working again, especially appreciated in our hot Texas area. We know that having a plan with American Home Shield is a security that our family can rely on!

American Home Shield has been wonderful. Back in October, my AC was not really working correctly so I submitted a claim. The person I talked to was very quick and courteous. The contractor was in touch with me within the hour to set up a date and time. He came at a timely manner and did everything he needed to get back on track. He's been professional, quick and knowledgeable. My AC now works great.

It's very easy to submit the claim online to American Home Shield. I did it on a Thursday night but couldn't get anybody out until Tuesday so we had a very smelly toilet. We did have other toilets in the house but the point is that one is stuck and I couldn't see anything. The way that the master bath is built there is no door between the bath and the bedroom so I couldn't sleep in our bed the whole weekend. It became a value proposition point for us because we thought we were paying all these money and normally, we could just call somebody ourselves and get them here right away. It was their procedure that really stunk. I was very dissatisfied with their timing. But since the repair, we've had no issues with it. In fact, it was fine that the contractor came back and it worked out very well with a few other things. But with that incident, it made us think if we want to keep it. So far, they've been pretty good.

11.24.2015 I called to request dishwasher repair. My dishwasher door would not stay closed and would stop mid cycle. 11.24.2015 I called AHS and logged my first request for service. They were pleasant and helpful. 11.25.2015 Dan with Service First called, came and determined that it was just leveled wrong, made some adjustments which included straightening the top rack took my $125 and left.

We had a stoppage in our drainage line. We could not use any of our plumbing, including toilet. AHS expedited the service to fix in 24 hours. They didn't have any contractors to fix it until 2 days later and claimed that was the best they could do. Based on the contract they must reimburse the repair if they cannot provide the service. I had to get it fixed with another company and asked to be reimbursed. After spending countless hours on the phone and sending numerous emails there has been nothing done to rectify the issue. I am very frustrated at their lack of accountability and poor customer service. I would expect the opposite from a company that is in the service industry.

We've had some experiences that we've been pleased with but some had not been satisfactory at all. But we paid for this service so we tolerated the type of service we received. Last time, we had a very unpleasant situation, but I never could get through to anybody, so I left it alone. We were more pleased with American Home Shield sometime ago than we are right now.

MY advise - look elsewhere. DO NOT USE AHS. Here is my story. My Central Air broke three weeks ago. I called American Home Shield since I have a home warranty. The contractor came, was in the home for five minutes first telling me maybe it isn't working because of the filter or maybe needs the drain line cleaned. Except that the air conditioner is not functional and mechanically doesn't even turn on! So I don't think the filter is going to make it start. Anyway after the first visit, he reset a switch and it worked for a bit and then broke and still is broken. I called AHS and they told me I have to use the same vendor that I used two weeks ago (That didn't fix the issue) or else the warranty is not valid. So I call him and he tells me to call the next day.

I'm very happy with American Home Shield. Every time I had them out here, they’ve been really good. Submitting a claim was easy - I go online, put in the claim and then they will send somebody out the next day. Last time, they had a new contractor that was much better than the one they sent out before. Overall, it was a good experience.

It was easy to get the service I need. At my convenience, I could call or go online to American Home Shield and request service. After contact with AHS, I am give the provider of the service needed and usually, that serviceman calls within 24 hours to set an appointment to come and do repairs, maintenance, or whatever is needed. I pay them my required payment and that is the completion of the job. All can be done from contact to final payment in one day.

A/C Compressor repair - Knowledgeable, competent, on-time and personable.

AHS has saved me over $500 dollars in just the first few months of having their service. I would recommend it to anyone.

AHS fixed my bathroom sink. Their representatives have always been a pleasant people. The contractor was very nice too. I had a really good time and I enjoyed him completely. Everything now is perfect and the sink has worked wonderfully. I'm very satisfied with their service from the beginning to end.

I had been calling AHS for the last month regarding having to replace my dishwasher. It was easy submitting a claim to them. I didn't have a problem apart from the day I missed their call and had to call back as when I did, it was in the afternoon and I had to wait about 45 minutes on hold. But as far as them doing the job, they do it very efficiently. The guys that came to look at the dishwasher realized the part was not being made anymore and realized they were gonna have to replace the whole unit. But they did call to see if they could get the part, then referred me back to American Home Shield, and it went through very smoothly. They delivered the dishwasher today. It was nice that when they pulled the first dishwasher out, they asked me if I'd like to clean before they put the other one in. After they got it all in, they showed me how to work it and that was very helpful.

Not long after joining the AHS family our water heater went out and feeling so bad about calling so quickly after joining (2 weeks) I was made to feel comfortable from the first call in. The contractor came out and took the time to describe what happened and why a new water heater was needed. To my shock they were able to put in a new one almost immediately. This was fantastic for us and we were very happy that we joined AHS.

I was disappointed the last time I called AHS. They used to offer a test. When the season changed, they would come out and test my system to see if it was working and they don’t do that anymore.

We had an excellent recent experience with American Home Shield. The customer service was timely and efficient. The contractor was timely, resolved the problem and cleaned up after the job. We were very satisfied.

Two things happened during our most recent claim. One, our fire area needs work and we had that repaired. I think it was $265. And the water started backing up in our sinks and bathtubs. We called Brothers in to examine it and discovered that there was a pipe burst down under the house, and they replaced that. I've spent $2,400. I wasn't aware of the warranty. When after this was all over, my wife told me that we had a warranty and that she has monthly payments for that. When I discovered the warranty on the house in terms of different works we've done, we opened it up and I called AHS. When I called them, they said that we should fax it to them. Initially, my wife faxed it in and she used a wrong number, so I faxed it in yesterday to see what can be done (Some type of reimbursement or what have you).

American Home Shield is excellent. I have referred people to them.

I had a problem with my oven. They sent a technician who identified the problem. AHS insisted that they will order the part that needs to be replaced. It took them 8 days to order the part and they do not even calling me. I need to chase them. 8 days just to order the part. Stay away from them. They are good with taking the money but providing a very bad service.

Every call has been responded to as quickly as possible. Every contractor has handled the problem professionally and promptly. We have been very satisfied customers for a number of years (over 10, but I've lost count at this point).

I love not having to hunt for companies to perform the needed repairs. Scheduling via the website is easy and intuitive. I've used the services 4 times so far and have been pleased with the result every time!

I have been a client of AHS since August, 2015 and this was my first encounter with this company. It took them two weeks to set up an appointment with a plumber for my emergency. Two weeks with no shower so far and counting. My appointment with the plumber was today at 2 pm. At 2 pm I called AHS to make sure that a technician is on time, and they informed me - only then when I called myself - that he will be a little bit late. A little bit in their terms is 1 hour.

There was a leaking toilet at my rental house, thus, I submitted a claim to American Home Shield. I'm happy with the contractors, they are pleasant, thorough and prompt, and the repair was satisfactory. It’s real smooth as long as it follows the normal flow, where contractors get involved and repairs are done. But if there’s ever a hiccup in the process, trying to reach anyone at American Home Shield take forever, having to verify every minutia of information about my contract every single time I call. It's super painful, requires lots of phone calls, on-hold time, callbacks and transfers from one department to next. But they’ve been real good about eventually paying our claims and it’s definitely worth the price. I'm very satisfied.

Fixed our air immediately after I explain my wife has medical condition. Did a great job. Tried to give the tech a tip, he wouldn't accept it - said that was his job.

Fast response from company as soon as they received request from AHS for service and accommodated our needs.

AHS lived up to all promises and claims. The rep was very polite and caring; the repairman was here in record time and fixed the heat pump problem, checked and reset all related systems. He was clean, courteous, and answered all of my questions in understandable terms and to my satisfaction. I am very pleased with the service.

I have had many experiences with AHS. My most recent as in past experiences was quick, effective solutions to the problem we were having with our garage door.

I called AHS over the weekend and the repair company called within an hour period. It was a Sunday so that was good. I had a discussion with a guy and today was the only convenient day for him to come and I'm waiting for him. So far everything is on the ball.

My 65 year old mother's heat stopped working and she contacted American Home Shield to send someone to fix the problem. On 12/10/2015 a service man checked the heating unit and said he would have to order a part and it would be Monday, 12/14/2015 before they could fix the heating unit. The service man arrived on 12/14/2015 and could not fix her heating unit at that time and stated they would have to build an Inducer draft motor and it would be two more weeks before they can fix her home heating unit.

The contractor was on time, had excellent customer service and was willing to go above and beyond to resolve my issue with the A/C.

The technician was honest, arrived in a timely manner, he was professionally dressed and after completing the work he cleans the area where he was working.

Had the absolute worst experience with American Home Shield. The repair service company, even worst than last time. I have a condo rental at a country club in Sarasota, Florida. The tenant called to say that the garbage disposal unit was broken. I called AHS on December 8. Their promise is to have someone check broken items within 24-48 hours. They told me that they could not keep their word and that they would get back to me. Well guess what? They just got back to me today, December 14, 6 days later. They are terrible. As a result I paid $500 to have the disposal repaired. They came out that day. AHS must not pay their vendors enough to make it worth their while to be prompt.

American Home Shield has great customer service!! I had a few questions regarding my contract and they were very, very helpful!!

I had a positive experience with American Home Shield on my most recent interaction. The customer service rep let me know who was coming and when after I submitted my request online and that contractor got back to me fairly quickly. Unfortunately, that contractor was busy and it took a few days for them to get out to my house, but being in the construction industry I completely understand and it wasn't too big of an issue. The contractor was very detailed and explained what was wrong and what was going to happen and was very professional.

My garage door open needed repair. Quickly and efficiently addressed.

Sent a contractor out to look at our oven who took the whole oven apart (double oven and one was still working prior to visit) and left us without an oven now going on 7 weeks. Contractor AND AHS won't return our calls. Ran us around on Facebook, sent us to an email channel, won't return ANY correspondence. Then when we called again yesterday they said "let's reorder parts and get another contractor (4-6 weeks for parts). Even if that were acceptable, the original contractor took major parts of the oven so there's nothing to install replacement parts into. They have no intention I suspect of honoring our warranty. I suspect I need an attorney.

It's been over a year since my last service call, but I've been very happy with my service calls at least 95% of the time.

Very frustrating experience with AHS on three service calls: 1. Gas range - took one month to fix. Even now only 4 out of 6 burners are working. 2. Range hood - open since August. 3 attempts to fix - every time they come up with new part request and again we wait for 4 weeks. Even today, we are waiting on the next part in line (on factory back order). Don't know when this will be fixed. 3. Dishwasher - open since October. Diagnosed and part was ordered. Technician replaced part but dishwasher didn't work, trying reorder the part so again wait for four weeks with no guarantee that it will solve the problem. So in nutshell - 9 calls to AHS - 30 min hold time every time, equal number of calls to service company. 4-5 months without range hood and 3 months without dishwasher. Paying big $$$ for all this. Don't ever work with this company.

My tenant recently had a problem with my rental property, and they said it was taken care of by American Home Shield. It was easy to submit a claim, however, I didn't like the attitude of the guy that did the service, so I'd like to take another service company just in case I need some service again.

Submitting a claim to American Home Shield was very easy. I had a good interaction with the contractor that was sent. He was very knowledgeable and friendly, and he cleaned up after his work was done. The repair that he has done was excellent. My experience with them was more than I expected.

I called up American Home Shield recently for some help, and I was satisfied with the work that they did. They're very efficient and courteous, and they take care of the problem.

Our most recent two claims with American Home Shield were in the same week. One was my furnace and the other one was my water heater. The furnace needed to be replaced and they replaced it. Two days later, I had a new furnace. It was amazing. And then, my water heater died. It was just a part that was needed. The gentleman came out and he replaced the part. He had it with him and replaced it. So, I have no complaints about American Home Shield. When submitting a claim you just call them and they dispense a person to come and take care of the issue. The contractors were great. They are professional and courteous. I would recommend them.

The contractor came out immediately after the search for someone in this area. They immediately identify the plumbing issues and within a couple of hours afterward purchase the parts, the problems was resolved with a "contact me" if you have any additional problems. The cleanliness of the area was very well maintained before and after the repair.

My most recent experience with American Home Shield was very positive. I like making one phone call and having an expert look at one of my systems.

Submitting the claim for my air conditioner was easy. The contractor was here within two hours which got me surprised because usually I have to wait until the next day, unless it's an emergency. I've always had a good experience with American Home Shield, that's why I keep them.

I recently contact AHS because of a plumbing issue. The scheduling of the appointment was quick and convenient and the plumber was out later that same day. The plumber himself was prompt, professional and extremely courteous. Not only did he address the issue that I originally called about but while he was here, I remembered that there was another issue I wanted addressed and he gladly did so. The entire experience was completely painless thanks to AHS and the contractors they utilize.

We had a dryer that went out two weeks beforehand, and the guy contracted by American Home Shield came out and fixed it. Two weeks later, the motor went out, so we called him back. He said he'll have to order it and that it'll take a week and a half. He got it in on a Wednesday, and he didn't even call us until Monday. I've got my kids and grandkids here, and we had to go out and dry clothes somewhere else. As far as doing the work, he did fine. But he did not call us when he got the motor so that he could come and put it in. But I can live with it, and other than that, I have no problems. It might take a while to get somebody on the line, but as soon as I get to somebody, it's been excellent.

The quality of American Home Shield's contractors is great. Overall my experience with them has been excellent.

The service on my Bryant heat pump has been lousy. AHS cannot get a vendor. I finally had to go find a vendor cause nobody would work on it for AHS' rights. Every time I said it's a two-speed compressor, everyone backed up. Everybody had every excuse in the world. This is not the first time I've dealt with this problem with AHS. They need to get their plan together and up their game. This was a replacement unit for my wonderful Trane that they couldn’t fix. If they're going to recommend a unit, they better have services for it, but they don't. They always give me the caveat, "Yeah, we'll come work on it, but we'll have to wait until our lead tech has time to come look at it. So it may be a couple extra days." That's better than no days at all, but I am very disappointed in this.

My most recent claim has been fixed. Miller Pools has been taking care of my pool pumps. I've actually had them out twice and they were absolutely wonderful. They were prompt, courteous, and they took care of the problem. They're experienced and they knew what they were doing. I have an ongoing problem with one of the providers and Home Shield has been working on getting that taken care of. They sent out another provider, and they were very quick in adding somebody else to the problem. Submitting a claim to them is easy, and they seem very easy to work with in taking care of issues quickly. The only thing I don't like about their coverage is that if you have an issue where they have to go through a wall or tile, they don't cover that. I didn't realize that until I had an issue where they had to do that, but otherwise they're fabulous.

When I was sold this warranty, I asked the sales guy if when I have a claim will my products get replaced with what I have or will they be sub par? I was told they should replace with the same as I have. That's why I chose AHS. Well my hot water started leaking. I made a claim. Plumber Am Pm plumbing here in Phoenix came out. He diagnosed the problem and then charged me 100.00. I asked how long will it take. He said "No we can't fix it. We have to order yours in. We will call back to reschedule." A bit upset said ok.

I requested service for some plumbing issues in my house. The contractor was prompt in calling me the first time to set an appointment and I asked that they call ahead before coming so that I could be sure to be home because they gave me a 4 hour window. They did not call and they came in the middle of the window. They looked around at the issues I named and when I showed them a particular issue the woman said, "I've never seen this before, I'll have to get with another technician." That didn't give me much faith. She said she would call AHS to verify whether the items were covered or not and get back with me. This was on a Friday. Monday came and no phone call. Tuesday I called to ask to get back on their schedule but there was no mention of the items not being covered, which I found out later through an AHS rep calling with a message.

In my most recent claim with American Home Shield, I'm having problems with the washer, and the drum and some other internal parts need to be replaced. Submitting the claim was easy. I submitted online, clicked through things and it's done. The contractor who was sent to our house was a nice guy. He sat there and talked the whole time he was working on it. He explained what he was doing. That was good. But the contractor took a while to come. They've been waiting on a part for quite a while now, about a month or so, to come back and finish repairing it. I like the technician and he seemed very knowledgeable. But the time it's been taking is quite long. So my experience with them is kind of mediocre.

I called the 800 number and they said, "We will make the arrangements." I got a call from the company and they set up a date, came out, and got everything taken care of. The contractor that was sent was very professional, knew what he was doing. He told us what he was planning on doing, he did it, and we're fully satisfied. The performance since the repair was excellent. It was a very, very good experience; and I talked a lot to family and friends about American Home Shield.

AHS came before the actual service time that they gave. They're very friendly and courteous. They take pride in their customers regardless. When I filed my claim for the AC, it was through the automated system on the phone and it was easy. It's been working so far.

It's been good with AHS. They called me back when I submit a claim. The contractors were good and do what they said they were going to do. Just that one time, they didn't tell me that the issue I had wasn't covered and I had to pay $75 just for the guy to tell me it's not covered. I didn't appreciate that because I'm just wasting money. I'd have to tell friends to make sure that they let you know what's covered when you set your agreement because if they come out, you still got to pay even if it's not covered. But the other times that I've had them come out, it's been good.

My experience with AHS was an overall good experience. The contractor was a little slow in responding, but fixed the issue without problem, and was clean and courteous.

The very quick and easy to set up an appointment with AHS appealed me and they got back to me quick with an appointment time. I've been very happy with it. I filed a claim online with my air conditioning service and it was very simple. The AC has been fine and I have no problems at all. AHS has been quick, reliable and friendly.

Submitting a claim with AHS was very easy. They had great explanations of what was going to take place and of the coverage. We had to wait for a little while - the repair with the water heater was going to cost more because of the cold upgrade and we had to do the cash part of the plan and find someone who could do it for that amount. The contractor was excellent, informative and took his time to explain things especially the cold upgrade that we were going to need and the things that would be done wrong on the initial installment which may have caused it to go wrong. It's been excellent since the repair. It was well-worth the money I'm paying them. I look forward to being an American Home Shield customer for the time we have a home. I've recommended them within the last month to about five of my coworkers.

Rapid service and excellent overall experience with American Home Shield. I'd recommend it.

American Home Shield is very good and they’re there when they say they’re going to be there; they do their job. I'd recommend them to a friend.

American Home Shield's work on my recent claim was done on time and professionally. I went online, submitted the claim, and I get the same person that comes out and I like that. The contractor that was sent was always professional, neat and knows the job. I feel good when I have a problem because I know when I log on and put it in a request, I get results right away.

The most recent experience we have had with AHS was when the washer would not run some time this past fall. Made a phone call to AHS and later that day, the company called and set up a time the same afternoon to check on the washer. They came, were quiet and efficient, and had the washer running in just a few minutes. Think it was well worth the premium.

My heat pump had issues last year and they came out and fixed it. Very happy!!!

It's been easy to make service requests and I haven't had any issues with anyone from AHS that's come out. I've been happy with them so far.

Even though it took 3 visits from a plumber and 2 visits from an electrical place my electric water heater was fixed last year and is still running great. The folks from American Home Shield were never upset or cross when I called again and said heater is still not heating. They were very polite and helpful as always. I love American Home Shield and I know I can always depend on them when I need help.

AHS is very prompt in sending me a contractor to do the job within 24 hours.

We had an air conditioning problem that required some attic work and replacement of a part. AHS took care of it very well. Submitting the claim was a piece of cake. I filed it online. The only problem was we had to go through three weeks without an air conditioning waiting for the part that was necessary. The air conditioning has been perfect since the repair, and we're very satisfied with their service.

We phoned AHS. We stated our heating service contract company found the heat exchange motor bearing was bad, the motor had to be replaced. At the same time the heat exchange had a crack, it was leaking CO into the house. We have our units maintained every 6 months. We had two service contract companies tell us that this was a normal condition, caused by heat condensation. AHS stated it was most likely caused by rainwater. This is a sealed area; rainwater CAN not enter. AHS refused the claim. Their contract stated that if the units could not be repaired a nominal fee would be paid. I see legal action in the near future. There are 450 other complaints at other websites.

I'm very happy with AHS. They've been very supportive every time I had to call them. Their technicians are very good and knowledgeable. My last claim had something to do with the freezer and it's working normal since the repair.

I am very displeased with AHS service. Our Trane heat pump went out. Originally they said they were replacing it with a Trane. Then when the part numbers they said they ordered didn't make sense, they said they ordered a Carrier, a lesser quality but acceptable to us. When the repair company showed up to install, they had a Bryant, the cheapest option. Totally unacceptable in terms of quality, but too late to do anything about it. Whether it was telling us what they ordered, when it was ordered, when it was delivered to the contractor or anything else, we never got the same (or a correct) answer twice from their customer service. While polite, they were either incompetent or deceptive, I'm not sure which, and then supervisor was of no help. I would NOT recommend American Home Shield to anyone. Pay a little more to another home warranty company, and hopefully they will be honest with you and not like AHS.

Whenever I submit a claim, I call the number and tell them what my problem is. The reps from American Home Shield give me a code number and they tell me who's gonna be calling me. And usually within an hour or two, I get a call from a contractor that they've contacted. They set up the appointment, the contractor comes out and does the work, and when it's complete, I sign the paper and they leave.

I am satisfied with American Home Shield, but they're too expensive. The most recent resolved claim with them was for my garage door and I didn't like the company they gave me for fixing it because they seem to take advantage. I was dissatisfied with the attitude of the guy that came out. He kept me waiting on a hot day. He was in his truck and I was outside getting him in the garage. I did talk to the manager about it and he apologized. He said he will give me more of a warranty, so I asked him to email it to me and it’s never been emailed. He's told me by word that I got an extra year on the garage, but he's never put it in writing. Also, I filed one Monday for a ceiling fan and they don't have anyone available for a week. I know it's Thanksgiving, so I have to wait until next Monday.

There's a problem with our heating unit so I submitted a claim with AHS. Everybody was nice, the technician was prompt and they took care of everything. The heating unit has been working fine since the repair.

I submitted a claim online because of a problem with my air condition unit. The contractor that AHS sent did a great job and the AC has been working pretty good since the repair. I am enjoying their service.

American Home Shield is really quick in their response time. My overall experience with them has been very good.

Right after we purchased our house, the lights in the dining room, entryway and outside did not work. The light just wouldn't turn on and the home inspection didn't show it, so we filed a claim and a contractor from AHS came out right away to fix the problem. It was a great experience. We paid the $75 price for the service call and we're very happy that they fixed it.

One of the pipes broke in our basement so American Home Shield sent someone out to fix it. The contractor that they sent also fixed our toilet that was constantly running, and since then, everything's going wonderfully.

It's been a great experience with AHS. The guy came out fast and after hours, too.

I had to call my warranty company twice. Once, my air conditioner, in the hottest part of the summer, stopped cooling. I applied for service online. Days later someone finally called. Finally, they showed up with nothing on him to actually fix the problem, nothing. He said it needed freon, had to get approval and return sometime. It's 100 degrees days on end. I called a contractor through HomeAdvisor, negotiated a price over the phone. A man came out and fixed the air conditioner.

I submitted a claim for my dryer repair to the AHS website and the company they contracted came to assess the situation. They said that I was missing a gasket on the door which had to be replaced. They put the claim into Home Shield. The repairman was thinking that Home Shield would tell me that they would replace the machine considering what a new dryer costs. We were without our dryer for almost 3 weeks. But they put in the claim and the guy came out on a Friday, replaced it, and then subsequently another piece of the machine broke. I put in another claim, and they came out. The newer belt shredded one of the wheels of the conveyor. The new belt broke like the old plastic drum belts. So then, he put in another claim and this time it was $350.

I file my claims online, but my husband does it through the phone, which takes longer. Our most recent one was for a plumbing issue, but it has been working perfectly since the repair. And we had an excellent interaction with the contractor. American Home Shield did a good job and I'm pleased with what they do.

I submitted a claim with AHS for my garage door and the contractor they sent was very hospitable and attentive to my needs. Excellent experience.

We have and will recommend American Home Shield. We submitted a claim for our garbage disposal and now it's in working order.

Microwave not working. They send out a repairman that states he replaced door switches x2 (written on receipt). He puts in a cup of water to show the unit is working, collects my $100 deposit and leaves. I go to program the clock and the unit is in demo mode and still reads "close door" when door is closed. Call the Allegiant Appliance back and they state they did not fix the unit and will come back in a couple of days. When I ask why receipt says microwave fixed the service person tells me that if I'm questioning them they will not step foot back in my house and I need to deal with AHS. AHS says they need detail report from service provider (which he refuses to do, without that I'm screwed).

The most recent claim with American Home Shield was for our kitchen sink drain leaking underneath. So we filed a claim and everything went fine. The contractor then called to set up service, then they came as they had said they would, repaired the drain and it has been perfect ever since. I would and actually have recommended them.

I've had American Home Shield for so many years and it's been a wonderful experience. They've been very helpful and we continue to carry their insurance on our house. If one looks back on our history, there hasn't been one service that has not been gracious and wonderful. I've nothing but a good experience with all the contractors that they have sent out, especially the one who did the plumbing. He did a really good job. We've had quite a few things because we couldn't get into tight spaces, but he's been wonderful. It's a little hard for him too but he gets it done. I have recommended AHS to many of the families around here.

The person that came out was knowledgeable, knew what needed to be done, had the right parts, put it on, and then he left. The only issue that I have was I never able to get an invoice. They had my email address and he was supposed to have sent it to my email. I never got it. I called a couple of days later. They were going to send it and I've yet to receive it so I'm not sure what the problem was there. I never got a paper trail of the visit showing that I have paid the $75. But other than that everything else went well and I'll recommend them.

My washing machine was not functioning properly so I submitted a claim online to American Home Shield. Their contractor came within 48 hours and fixed it satisfactorily. Overall, I've had some very good and bad interactions with AHS. They're great with small things but when it comes to a big thing, they'd stonewall a customer to death. They were once supposed to fix my air conditioning system, but they never did so I hired an independent contractor to do it. Other than that, everything has been fine and I'm happy with them. I actually do recommend them to people.

We had a problem with the refrigerator in the house we just bought. The person helping us from AHS was very quick and able to pull up our contract information and contacted a local person who was out there before 3:30 that day to fix the refrigerator problem for us. The contractor was neat. He found the problem with the defroster right away. He got my wife’s hairdryer, dried up all the water that came out of the freezer and got it operating. We were very satisfied with the service as it was quick and easy. I was so happy with the vendor I texted the realtor and told her to use the vendor.

I was tickled with the whole experience with American Home Shield. My dryer caught on fire and I happen to be home. I called them and they're right on it - somebody was here that same day. We had to have a dryer because we have a little three-year-old girl. They told me I can go purchase it and they paid me back within the following week. It was nice to have the peace of mind and know that it would be covered and replaced. If insurance companies were that easy to work with, it would be a wonderful world. I have been highly recommending AHS to everybody I know for I had a great experience. I'm very pleased we purchased it.

The dishwasher needed repair because it leaked. I had it serviced a year ago and it started leaking again. The submission of the claim with American Home Shield is very easy and works out great. Also, the contractor was good and the schedules worked out. He was accommodating, easy to connect with, makes it work and took care of it. And since the repair, everything seems fine and working, no complaints. It was an easy process and being taken care of very timely. Overall, it was a very pleasant experience and I would recommend them to a friend.

I had an issue with my hot water heater. AHS is never easy to get a hold of but the people that came out and serviced our appliance was top notch. He was professional and knew what the problem was and what he was doing. My water heater works great after that.

I had a problem with the garage door spring and although it's easy to submit a claim, to get the job done is a joke. I'm the one who always takes care of any service calls and all of a sudden, they say that I'm not permitted to do so and my wife had to permit me, but she'd already done that two years ago. As I explained to the AHS person, all she had to do was to look at our previous service calls and she would have found out that I was the one she had spoken to.

We recently need an AC repair. The customer service rep helped to get us in the right direction and answered all my questions. The service provider came out a few days later and although he had to come back to do the actual work a week later it was done well and we were pleased with the service and pleasant demeanor and should we need this particular service again I’m glad to know who will provide the service.

Most of my time with AHS had been a very good experience. They are very service-oriented and provide highly satisfactory work. Recently, our toilet was clogged and the toilet seat was leaking. The plumber came after a seven-day period and fixed it. However, I wish that he could have come earlier but maybe they were busy they could not do it earlier. Otherwise, the work done was very good. It took him forty minutes and he was gone. I have another house with a different company but I prefer American Home Shield so I may have to change them and switch.

I had AHS a couple of years ago when I used to own another house in Hot Springs, and it helps and is worth paying the extra monthly payments because it will cover whatever problems I have under the policy. That's why I got AHS again when I got another house. So far, they've been working fine for us. We had a claim about our AC unit and the person that came from Little Rock found the problem right away. It was the relay that went out so he replaced it. It took only around 30 to 45 minutes to fix the problem.

I called American Home Shield before for the garbage disposal. It was difficult because we couldn't get anybody on the phone, it just takes a while for them to get to the phone. It's always busy or we have to wait. In fact, we waited for days to even get somebody to answer the phone However the contractor they sent out was really nice. We had no problem with the company. Once they got the message that we needed them, they came really quick.

Every time I've had to call AHS, I've had no problems. I've submitted a claim online for my dryer and it was done easily. They called me and made an appointment to get it fixed. The contractor that AHS sent out came at the time he said he would be here. He was very friendly, knowledgeable and had it quickly done. When he found the problem he promptly repaired it. It's been wonderfully since the repair.

I was hoping to find a good deal through my home warranty's "Appliance Discount Program." There is nothing "discount" about it. They are quoting me in some cases $300 above retail, in general way above retail even for their preferred brands. It's very misleading. In general, I wouldn't recommend American Home Shield. They seem to contract with inept group of service people and the ordering process takes too long if you need something fixed.

My washer went out and called it in. AHS notified the plumber and called me to set up an appointment. The plumber that came out was very friendly and professional. He told me his name, where he was from and that he had a work order from American Home Shield. So I showed him where the washer was, let him do what he do and he thanked me on his way out. Since the repair, my washer has been working like a charm.

On Nov 8, 2015, I made an online service request to AHS for servicing on a gas cooktop which has a glass top that shattered while cooking. A local contractor was assigned and after I followed up they immediately came and took pictures and promptly informed AHS the need for replacing the part or the equipment. I was told to contact AHS after 4 - 5 days if I do not get a response from their customer service representative. I called on Nov 16 and received different answers from different people. Finally I was directed to the appliances division where the representative was not very pleased to answer my questions. I was told that I could go ahead and purchase a new cooktop and AHS will reimburse 420 dollars towards the cost which is equivalent to the cost of replacing the part.

The contractor is always pleasant. He is prompt. Unfortunately, a part had to be ordered for our heat pump that is an older model. It took 2 weeks just for that to come in. He kept us informed.

Our most recent claim was for our ice cube maker. We're not sure if the problem was with AHS or Sears but when my husband called, they said that they didn't have any record of the claim being registered. Somehow it wasn't entered properly. He had to call a couple of times before we got anybody out here which made him upset. But the final repair was good and our ice cube maker has been performing excellently since.

The company sent out did an excellent job repairing it. Fast and friendly. I would recommend American Home Shield for everyone owning a home. They are fast and friendly on their service and pick only good companies to do the repairs. Online system make it easy to use.

I submitted a claim for my water heater online and had no problems. The contractor that was sent out was courteous, explained what was wrong and fixed it immediately. Since the repair, the water heater has been performing fine. I've had them out twice and had no problems either time.

Our air conditioner wasn't cooling so we submitted a claim with AHS. We just bought this house and hired a different company to do maintenance. When they came out I felt like they were trying to rip me off unlike the company who American Home Shield sent. The contractor that came was on time, very helpful, worked really fast and explained things to me. They shed some light on some situations and were really good. But since the repair, the performance of our air conditioner was not good. We have three zones in our house and they're not working right now. I had to call back them back to see if they can get the tech back out here but they didn't answer the phone or there was a long hold time. They're so inconsistent - sometimes great, sometimes not so great.

American Home Shield has been great. I've been with them for about four years now and I've used them several times already. The previous claim I had was on my heater, and submitting the claim was easy. The contractors they sent out were good and professional. The heater has been working great since.

AHS was very professional. My most recent and only claim was for my oven that began to give me some trouble. I never used my oven since I'm not a big cooker so I didn't realize something wasn't coming on. I assumed that my power wasn't burning or something so I called in for a service call because I didn't want to have to fool with it. They sent a company out who called me in advance and gave us an ultimate time. The contractor was very friendly and adequate in diagnosing the problem. He had to order the part that was needed to be replaced. He gave me a timeline and kept me informed of how long it would be before he would be back. We were able to work within the timeline and he repaired it successfully. I'm very pleased with the contractor.

It's been an excellent experience. The last time American Home Shield came out was with my microwave. They were on time and whoever they got to come out called and got the job done. The contractors were in and out on a few minutes. They solved the problem and I was 100% satisfied. We are very pleased with this company.

My husband was here when people from AHS came for our most recent claim and he said "It was great." He's been very satisfied. However, there was one time that they came for a plumbing problem that they couldn't fix. But other than that, I had a wonderful time with American Home Shield.

I love American Home Shield. All of the representatives and the technicians they send out are very professional. We've had an excellent experience with them.

American Home Shield is a good company. They are great and work well. I talk about my AHS experience with friends of mine.

I submitted my claim over the phone and the representative that I spoke to was friendly courteous and answered any of the questions I have had. They were very helpful. The contractor they sent was very knowledgeable and very good. After the repair, our plumbing was working as normal.

We recently had a plumbing issue, specifically with the water heater and the Drain Go plumbers that AHS sent came right away to fix the problem. Submitting the claim online was very easy and we had no problems with the repair that they did.

American Home Shield is great, everything was good and I don’t have any dislikes. The turnaround time is phenomenal that’s why I have not switched.

We filed a claim with AHS for our air conditioning unit. They sent out people and everything was taken care of satisfactorily. The tech was very nice and very helpful. Although he had to come back twice, that was not a problem. There was an upcharge for freon because I read in the policy that it's not covered and I understand how the policy works - the tech arrives and you give them a service fee of $75 and then everything is taken care of. I paid the charge and the tech did a fine job. Everything went along very well and I'm very satisfied. I've been an American Home Shield client for 30 plus years - the houses in New Jersey and in South Carolina - and I have recommended them to friends over the years. AHS has a list of about 30 clients that were referred by me.

We had an oven that was repaired through American Home Shield. We've been satisfied with all three claims I submitted with them so far. I send claims through their website and I appreciate that it's straightforward and easy to use, then we usually get an email or phone call from AHS. Their technicians have been very courteous and have done their best to do the job right. Since the repairs, all have been working great. Every time someone asks me about my experience with AHS, I always recommend them.

I called American Home Shield and told them that there was a problem with our refrigerator icemaker and they said that they would be calling me within 24 hours and set the appointment. The contractor came and looked at it and said that they needed a part so they had to order the part. And when the part came in, they had to come back and install it. The refrigerator is now better than before but it still is leaking water every once in a while and they replaced the whole unit so I don’t know why it’s leaking water.

I waited long enough to have enough facts to be able to conclude what a horrible management AHS has and how this one star represent their failed proper delivery of 2 separate repair order I had placed. 1. Water heater broke down, had to be replaced. I learned they only covered $1,500 as the hot water was a dual system to heat. So I authorize them immediately to proceed, and provided payment method to the plumber for the remaining charges of $1,882. I was out of country and I called 2 days later to make sure they had placed the order. Only to learn that they had not proceeded to place the order. I called 5 more times to provide only to provide the same authorization (customer service and checking status, plus the plumber) as each time AHS stated they didn't have records of my authorization. The 2-3 day delivery of the Water Heater ended up 14 days later.

We've had plumbing issues so we called AHS and let them know what the problems was. They took a little while getting back to us but once the people came, they fixed the plumbing and we haven't had any more leakage after that. It's been a good experience.

The most recent claim I had with American Home Shield was when I called them for my boiler. Actually, the problem was not in the boiler and that's what the technician found out. There was noise coming out from my sprinkler system so I thought maybe it was the boiler and they put something special for the pressure. The interactions that I had with their reps were good. They responded well and everything was taken care of nicely.

We’ve been with American Home Shield for years and they've been great. They took care of the broken head of our dryer right away. They came out twice and there were two different guys sent, but both were nice, professional and very easy to talk to. While they were fixing it, they were telling me how they were doing it so it was enjoyable for me to watch. It was good service and I’m happy with it.

My most recent claim with American Home Shield was my attic fan and they directed me to a company who came out and replaced them because they couldn’t be fixed. The contractor that came out were very good but he was the same contractor who came out previously for a problem I had with my central VAC and they had no clue how to fix it. In fact when American Home Shield said the same company was gonna come out to fix it, I protested. I didn’t want them to come out ‘cause I said I had a bad experience with them previously but this last experience was very good.

The refrigerator wasn't cooling so I went online and requested service from American Home Shield. The contractor knew exactly what to do so I was pleased. It’s been working fine since the repair. I would recommend them to my friends.

The heater was not working so I submitted a claim online with American Home Shield. The heater's been excellent since the repair by the contractor which AHS sent, who was very helpful and enlightening. Very positive experience, so far.

American Home Shield has simplified the submission of a request for service through their website. Recently, I submitted a claim regarding our AC. The contractor that came out was professional and knew and explained what he was doing. He did a fix and said to call him if that didn't solve the problem. Two days later, we called him back and he did something else which took take care of the problem. I'm okay with the fact that I had to get him to come back and try something else. He had 2 options, tried option A first and when that didn't work, he did option B when he came back. Overall, I'm really happy with the contractors that they assign. There's only been one contractor that I've had within the last year that I haven't been happy with but usually I'd have a contact, get an appointment set up within a day and things are taken care of.

Recently, I submitted a claim online with American Home Shield for a plumbing clog. Everything went smoothly with my interactions with the contractor that they sent to my home. My clogged plumbing was fixed.

We've used American Home Shield for ten years now. The most recent they did for us was the HVAC. They handled it very professionally and expeditiously. I just submitted the claim online and the repair service came the next day. The contractor was good, very professional. We have an older home but with AHS, our house is secured and that's very important. We tell everybody what we got and recommend them all the time.

I placed a claim on Nov.10 because my shower faucet was leaking. After having lots of issues to schedule my first service call with the company they assigned me SWG Plumbing. They came 10 days later to supposedly fixed the leak and I said that because they didn't. After a week or so, I noticed the wall and the hardwood floor on the back of the shower wall showed water damage. I immediately report to AHS and told them I would preferred to have a different company assigned since the 1st one SWG didn't fix the problem and now I have water damage all over. AHS told me that can't be done because it was a recall so I had to accepted the same company SWG otherwise I had to pay a 2nd service fee of $100, guess what? Same guy came for the 2nd time.

I recently submitted a claim to American Home Shield for our air conditioner. The contractor they sent was very wonderful, professional and answered my questions. He looked at everything and I told him what the problem was. He knew instantly what the issue was and fixed it. It was very good working with him.

I had no issues at all filing claims with American Home Shield. It was excellent and I'd recommend them to a friend.

My most recent dealing with American Home Shield was a problem with my air conditioners and they fixed it right away. I submitted the claim online, and it was easy. The contractor that came to my home was great. The repair was a no-brainer. It was a circuit breaker that slipped and I didn't notice. Overall my experience was pretty good. There is a lot of value with what they give.

The men we had out to our house were quick, professional. They did their jobs well, checked everything out and cleaned up after themselves. They were here when they said they would be and presented well for Davis Heating & Air. We are most pleased with American Home Shield.

AHS has not completed service on my refrigerator. The original service request was 1 Nov. 4 different contractors have been assigned over the course of 30 days and I still do NOT have a working fridge. Every representative I talk with has a different story on why it's taking so long. They don't take the time to review notes, nor do they adequately input notes. The last rep blamed the previous reps for not doing proper note taking. I have made nearly 20 phone calls. I request supervisor when I call and I am told one is not readily available but "an email will be sent for someone to contact you in 24 hours." 24 hours pass and no call or follow-up. Finally, after my 20th call, I am told my case has been sent to the research department and "the research department will call you in 24 hours." 24 hours pass no call. I called the department on 2 & 3 Dec with only a promise my research agent will call me back.

I'm pleased with American Home Shield. They've always responded well to us, and the people they send out are courteous, nice and do their job. The most recent experience with them was for some plumbing issues.

I had a good experience with American Home Shield. When I submitted a claim for my air conditioner, they sent somebody out and fixed it. The contractor was really good and very knowledgeable. Since the repair, the air conditioner is doing fine and I never called them about it again.

The contractor that came to my house was excellent. My recent experience with AHS was very good.

I had a plumbing issue, so I submitted a claim online to American Home Shield. Everything was seamless and done in a very timely manner. The contractor was excellent and very professional. I didn’t have any issues whatsoever and the performance since the repair was excellent. I was completely satisfied with the experience.

Our most recent claim with American Home Shield was on our ice maker and freezer. The contractor called, told us when they would be coming, and arrived on time. The contractor was nice and very polite. He fixed the issue, told me what to do if I had any other issues and cleaned up his mess. We had to use it a lot and always had a good experience.

We had an excellent experience with AHS. We were very pleased that the CSRs at Home Shield were very helpful and their technician did an excellent job.

The last time AHS came out here was to work on my washer. I submitted the claim but didn’t hear back within 24 hours, so I had to call back. The girl I talked to was rude. This was the first time I was unhappy with AHS. She was not the nicest person and maybe she was having a bad day. So apparently, they had originally sent the claim through Sears when Sears was packed out for two weeks. I couldn't wait that long and was wondering why they would even leave it scheduled with somebody that was two weeks out. So I requested to have them schedule it with somebody else. She scheduled it with a local private business and they were out the next day. The contractors were in and out quick. Came in, looked at the washer, figured out what he needed, went out and got it, came back in and fixed it. Very polite and professional.

I had a problem with my ceiling fan, and American Home Shield took the information and they had someone come out to do it. The contractor came in and did what was needed. They had to go out and find the part and they took care of it right away. They went out of their way to make sure everything was okay.

My hot water heater broke, so we called the contractors that AHS recommended. They came when they said they were going to come and did a great job. They've been so informative and very good. Although the homeowner's plan did not cover all, so we had to pay a little extra. But we're still happy that it all went smoothly. I would recommend them.

American Home Shield is awesome and we've had them for years. They come out promptly and their technicians are always professional. If they have to get a part, they let us know where they stand and they make contact with us as soon as it's available and when they will be able to come back out and replace it. That's what happened with our water closet. We've had no problems at all and I've recommended them to a couple of people at work.

My AHS experience was great. The service was good and the technicians were really good about notifying us when they were going to be here. We have been followed up regarding when our appointment was. They even texted me to let me know that they were on the way and what time to expect them. The oven has been performing great since the repair.

I had a ceiling fan that was not working properly, so I called American Home Shield and they scheduled the appointment. They said that they will call a contractor to contact me to set up the appointment, and indeed I received a call later on Sunday. The contractor came, and he was very nice and knowledgeable. He diagnosed the problem right away and solved it in just a matter of minutes. My ceiling fan has been flawless ever since.

I filed a claim for my water heater and the contractors that AHS sent were very polite and the appliance has been working excellent since they repaired it.

On October 26th, I contacted American Home Shield regarding a non-working wash machine. A technician was dispatched from MISS Appliances on October 28th. He diagnosed the problem and said he would order the part and that it would arrive in 3-5 business days. Five business days passed, I call them to schedule the installation of the part. They said the part was not in, but it would be in on Monday, November 9th. Monday comes, no contact from them. I call and e-mail them - no response. I call again on Tuesday, November 10th (13 days since they came to check out the machine) and they say the part is not in and will definitely be in on Thursday, November 12th. Thursday comes and goes, my e-mail and voice mail attempts to contact them go unanswered again.

I am not proud to say I have been with American Home Shield for 15 years. They continue to disappoint me every time I have an issue. My washing machine broke on a Sunday and we filed a report with AHS. They did contact a person to come fix it. They came over said they need to order a part. Well it's been 10 days now and they still do not have it resolved. I have called them numerous.

My most recent claim with American Home Shield was for my air conditioner unit. I've got immediate response and a person came out the next day. He was good and even made suggestions on what I can do to prevent any further issues. He seemed to know what he was doing and he didn't try to get over anything. I had it fixed and it has been good since the repair. With American Home Shield, I get a quick response and that's very important to me. I would recommend it to my friends.

There was no problem getting in the claim for the leaking water line going to the refrigerator. The contractor American Home Shield sent is great. The technician was excellent. I only had a problem with the dispatcher who told me that they are going to come between 8:00 and 1:00 but didn't call to tell me that the technicians were running late. I had to call the dispatcher to learn about that and that was irritating. Other than that, I would recommend AHS.

My most recent claim was for my AC, and when the guy sent by American Home Shield came out, I just held my breath. I was scared because you don't want to hear that your air conditioner's out. He changed the thermostat and it works great. We had another service before and it was horrible, but AHS seems to be very reliable. They come when they say they're going to and they're very professional and friendly. I have and will recommend AHS.

I recently submitted a claim for my heating and AC. Claim submission is no problem. I can do it online or with a representative. I like speaking with a representative myself because sometimes there's more to things than just being able to click a couple boxes on a computer screen. The contractor they sent was called First Response Heating and Air Conditioning, and they did a good job even though the young man looked like he was barely 18.

I had a busted tube on my water heater and it was repaired quickly.

Recently we had our oven fixed again and I just paid the $75 on the claim. The tech who came was very quick, thorough and answered any questions we have. He's very helpful. The only problem I see is it takes a while to get an appointment. But overall, with AHS, it's very easy to take care of business.

I do not like American Home Shield’s automated phone system when submitting a claim. I want to talk to a service rep. I had one bad experience with them several years ago when my water heater went out. They called a local plumber to come in and they short-wired it. The little man reconnecting the electrical parts of the hot water heater nearly electrocuted himself. I had filed the appropriate forms with American Home Shield and they took care of the problem.

I had something go wrong with my central heat and air unit. I called American Home Shield and they came out and sent the people out to repair it. It was fixed within hours. I didn't get to see the contractor, but my renter told me that everything went well and that they were very friendly. I've had to use them twice and they've been great both times.

I always recommend AHS. Submitting my claim was easy and no problems were encountered in the process. The contractor that came to our home was pleasant, knew what he was doing and what I needed. I haven't had any problems with my washer since the repair.

My most recent claim with American Home Shield was for plumbing and it was handled very well. I received a call back from the company they assigned the next day and they were here within another day so it was really quick. The contractor they sent was a very nice young man. Anytime I've called, I've always gotten good results. I had called before for my garbage disposal and it was quickly answered and taken care of. They've always been very professional and I've always been very happy with it.

It's an awesome thing to get a warranty like American Home Shield when you’re buying a new home. Even before I finally closed on the house, I made sure that I'd be able to keep that warranty and they said there was no problem. I love having the warranty on the home. It takes a lot of headaches off. When I submitted the claim online to American Home Shield for my electric dryer, it was quick and easy and the contractor was fantastic and really polite.

I recently made a claim for the exterior on the light over my door outside. The people sent by American Home Shield came the next day and got the replacement. Their service was excellent just like usual.

I'm very satisfied with the relationship we've had with American Home Shield for several years now. Our most recent claim with them was well-handled and the contractor did a good job.

Refrigerator and dishwasher. Great work done.

Our ac/handler broke down in the beginning of June right after we got back from our honeymoon. What a bummer but I called American Home Shield and they got right on it. They placed the call. Once we made contact with service provider the ball was rolling. They came out, accessed the problem, ordered the part. We had to wait for it to arrive. They came out, installed the part very nice, clean, very professional. No problems with the handler so far that we can see. I'm very pleased with the service from everyone at this point in time. I will always continue to keep AHS for as long as I'm a home owner as long as they continue to provide service like this...

This is my second home that I've had American Home Shield with and I'm satisfied. It's a little bit more expensive than some of the competitors, but I have chosen to stay with them. My most recent claim with them was for some electrical work. It was easy to submit a claim but not as easy to define the problem. There's a lot of aspects to electrical, they can't get into great detail if I go online and it takes longer if I call. Nonetheless, I've had very good service from the contractors that had been provided and they've done exactly as a professional would do.

My most recent claim to American Home Shield was good and a pleasurable one. Eric, the young man they sent me was very knowledgeable and good at what he did.

I had a problem with my outside unit and called American Home Shield and made an appointment. The people that came and did the service were very professional. They explained to me what they thought it would be, and went out and checked it. They were able to repair it because they had the parts on the trip. It took less than an hour and we were back in business, so I am very satisfied. Everything's been excellent since.

AHS has a relatively smooth operation for settling claims. Any delays we experienced when 2 of our heat pumps died, were my fault. Suggestion: Double check the claim department's email address!