American Home Shield Reviews

My water heater needed some repair. When I submitted a claim to AHS, the process wasn't difficult. Contractor looked at the water heater and said that there was a leak and it needed to be replaced. They scheduled a day and they brought the heater. The only thing I don't like is that they don't replace the same brand. But service-wise, it's good.

Such a terrible experience working with their unqualified contractors. This is my third day of moving my schedule around to accommodate Air Now of Tampa. The first time they came out they assessed the issue, didn't have the parts. No problem. No one called me to set next appointment so I called them. They came out, spent an hour in my home to realize they had the wrong parts. Rescheduled. Half of my day is gone and they can't get here until two hours after my window. Every time I use one of their contractors, I go through an issue, without fail! Terrible service!!!

We had the dryer come looked at because we're having problems with the control switch. Submitting the claim was okay as the AHS reps over the phone were courteous and friendly but it wasn't as quick as we liked to get the service. Instead of getting it within a week, we had to wait a little while for it to be set up. When the gentleman from A&E showed up, he was thorough in his explanation of everything that needs to be done. It hasn't been repaired yet because he had to order the part and we just got the part in yesterday. Now, we have to call A&E again to come back out to put the new part in. We're just fortunate that we had to bang on it a little while just to get it to work until they came, which was a couple of weeks later. For what we're paying a month and then we still have to pay a co-pay, we should be getting a quicker service.

I spoke with Whitney on 3/7 and she resolved my issue to my satisfaction. I only wished I had been able to talk to Whitney on 3/5 when I was so upset and I would still be an AHS customer today.

Worst experience ever. I have a newer washing machine that needs a new control panel. What AHS does when there is an expensive part that is needed is that they make repair person submit detailed paperwork about part, then they use their own vendors to get the parts at the cheapest price they can. The cheaper price often includes the worst shipping possible. If this means it will take weeks to get the part they don't care as is the case with me. I was told by supervisor Humberto ** after I was first aware that part might take weeks to come in that I could call back and have it expedited at my own expense which I said I would be willing to do.

We had a problem with our refrigerator so I filed a claim with AHS. It's been straightforward and easy since I got their website bookmarked on the computer. The contractor sent was outstanding, experienced, knew his stuff, and did the job quickly. He defrosted the fridge and reset it, and it's working great again. There's a couple of parts associated with the automatic defrost that need to be replaced so we're still in the middle of the process as we wait for the parts. But as of this point, I'd recommend AHS.

I had no problem sending in a claim for the electrical with American Home Shield in January right after the Christmas holidays. I called the 1-800 number that they gave me, the rep took down the information, assigned me a confirmation number, and told me that the contractor would be contacting me in a few days. The contractor contacted me the next day and set up an appointment time. He was very cordial and knowledgeable, and I like him thoroughly. The guy came out on time, and explained to me what the problem was, which was something very simple. He repaired the electrical, and then showed me that everything worked. I wrote him a check and he left. We haven't had any problems at all since the repair.

Poor customer service each time I have had to contact this company. Long wait times on hold and several days to more than a week for any service person to arrive. When they finally diagnosed the problem I had to pay more than $1,000 extra to have the situation fixed. On complaining with American Home Shield their "Customer NO Service department " offered no help whatsoever. I will not be renewing with this company if they cannot get local help to work on common household problems.

I made a claim to American Home Shield for my water faucet and hot water heater. This is my third claim with them and it was all as easy as the first two claims. The contractors they sent were very professional and fast. My overall experience with them has been very good.

I needed to replace 2 of my ceiling fans so I submitted a claim with AHS. The contractor who came out for the ceiling fans was a decent one. He didn’t wrote it up as bad. Then I hired somebody else to put in the new ones so I cashed out. On the other hand, the plumbing people were horrible. They visited to get the toilet fixed and it took me 22 phone calls and 5 different texts from one company. It's awful and crap so my toilet still does not work and I'm going to hire my own plumber to fix it.

Recently, I had a problem with my stove so I filed a claim online with AHS and it was very easy. Working with the contractor they sent was excellent. Being with AHS all in all was great.

I have been very pleased with AHS. Everything has always been handled professionally and in a timely manner.

I've had a contract with AHS for 9 years. My most recent call was for a broken main spring on my garage door opener. I included garage door openers in my contract specifically for this type of problem. The contract states that what is covered is "all components and parts, except door and door track assemblies". The main spring is neither the "door" nor the "door track assembly". It is a separate component that can be purchased separately from the door and replaced. I've had it done before at other houses. This is an expensive component. To exclude it, despite the plain language of the contract, is to effectively gut any value from having the warranty.

I'm 81 years old and I love the security of having American Home Shield. It was my daughter who had used them and recommended that I get it. She loves it because the warranty transfers over to the new home owner when the house is sold. I've been very happy with the three occasions that I've used them in the last several years. I'm not good at using the computer so I submit my claim via telephone. AHS has always been very good in processing my claims and they tell me that somebody's going to telephone back to make the appointment, which they've always done so. They are very courteous and the contractors come out quickly. So far, I've been happy with the contractors that AHS sent out, and had no problems with the things I've had done. My latest claim was for my washing machine because it wouldn't spin. The contractor found out that it was the timer that had an issue. He fixed it and I've had no problem since.

Bought GM appliances through the buyer's program, prices were very good. The installers they recommended were not very good however.

I did an over the phone claim with American Home Shield and their customer service reps were great. I was able to get somebody really fast. A contractor came in and fixed the water heater. Other than the one bad experience that I had about eight years ago, it's been fine. The contractors have all been nice and helpful. AHS handled everything quickly for me.

Responsive and insightful, courteous customer service. She was great! AHS took time to inform me of my options and choices to make a good decision. I didn't expect to receive such service, but my representative offered nothing less! Contractor was helpful also. Overall, proud AHS customer.

We had a faulty pool pump last summer and called AHS for a claim. I submitted the claim online and the process I went through was easy. For most of the contractors sent over the two years we have it, about 50% of them had been good and 50% of them had been bad.

I have only used American Home Shield a couple of times. I had great service every time. The contractors have been very friendly and helpful. I plan on sticking with American Home Shield.

They say that we didn't take care of our water heater so that's why it doesn't work right. The life of a water heater is 10-15 years and ours is 23 years old. We must have done something right. This company makes up excuses to blame you instead of paying for a new item. They pushed us aside with the bathroom exhaust fan too. We used to love them but now they are just money down the drain.

Plumbing contractor sent by AHS was dishonest, told me I needed at least $950 worth of work. He did replace seal at bottom of toilet. Toilet started leaking again within 2 days. Called a private plumber with whom I had dealt for many years. Showed him the estimate of the plumbing company sent by AHS. He said that clearly the problems the other plumbing co. identified did not exist. He was able to replace 2 more parts and repair the toilet for $104. No more leaks. He suggested I contact AHS and describe the unethical practice of the co. they had sent. It took 2 emails on my part before they responded, then they just said they would not send that co. again.

AHS was unable to find a vendor to fix our electrical problem. After a reasonable time, we were given authorization from AHS to obtain our own vendor. All ended well!

The repair man arrived on time, got the problem fixed, was very professional, overall a very good experience!

Contractor arrived on time, and made a quick diagnosis of the machine. Informed me that parts for this machine were obsolete and might be difficult to find. He was very thorough.

The contractor was prompt, efficient, and friendly. While he did have to make a 2nd trip to completely resolve the problem, he came back as promised and completed the repair with a smile.

We have been a satisfied customer for probably 15 years. The last time we called, it was very minor, but a couple of years ago, we had a fire in the heating unit. A very scary experience. The next day, people were here taking care of the situation. They were experienced, did quality work, and had us up and running in just a few days. We can't thank you enough for the good care you take of us. It is nice being a valued customer.

I called American Home Shield to fix the pipes and the contractor that they sent out has been very pleasant, efficient, and knew what they were doing.

I spoke to Customer Service and was very happy when sharing why account needed to be cancelled and explained that my father called months ago to cancel since he was losing his home. Customer service assured me that credit would be issued since American Home Shield charges his AMEX card monthly. Retention Department is LESS than SERVICE orientated. They refused to help me. Even though the home no longer belongs to my father. My father called in May 2015 to cancel, they are saying he only called to inquire HOW to CANCEL. They are now being extremely unreasonable and insisting that I have to contact a lawyer to document that the home was taken over by the government.

I went online and put a claim in for my garage door to American Home Shield. I had to put a description there. Afterwards, they called to make an appointment. The contractor they sent was fair, nice and polite. I haven't had any troubles since the repair. I'd recommend AHS to a friend.

I have noticed my house does not cool down very well and a few bedrooms you cannot feel the a/c coming out of the vents that good. I called AHS because my warranty covers ductwork. Paid the $75 for someone to come out. The first company was awful and unprofessional. I told them to leave. They went and told AHS that the ductwork had been stepped on/crushed and not to cover the repairs. I told AHS to send out a second company for a second opinion. They did at no cost. The 2nd company said "No this wasn't stepped on." The seals are coming apart and we are losing 40-50% of the a/c into the attic. He says this is definitely covered bc I've did this work before for AHS.

I'd recommend AHS as they are responsive to your appliance residential needs. Highly!

I called American Home Shield to cancel an appointment that we had for our dryer because my husband got it working. But, submitting the claim was easy.

Punctual and excellent work! Kudos to American Shield and Reo Mechanical for the excellent work!

We had plumbing problems so we filed a claim to American Home Shield. Then, they came out and got it done. I usually contact their reps only when I'm putting a claim in. But I also call them if something wasn't going right like when one vendor took forever to get the job done. I called to question why it was happening. We also had a problem with a contractor who put in our new electric stove. He was not helpful at all. He just said, "It's wrong." and he left without telling us what was wrong and we had to figure it out ourselves. So I called American Home Shield and told them that a man came in and left without fixing the issue and that he had to come back. The service was awful. Not only AHS but their electrician partner too especially that awful guy. I hope they don't have him anymore.

I am extremely satisfied with the service I have received from AHS. The Customer Service Reps are very professional, prompt, caring and definitely express their concern for your needs. They have taken the time to follow up to make sure my problem has been resolved. The service I request is scheduled immediately. The contractor have been very neat and clean, willing to call in the Manager if they find there is another opinion required. I do appreciate all that has been done for me with AHS. I have recommended AHS to friends. Thank you AHS.

Submitting a claim with American Home Shield to replace our water softener was very easy. The rep was very polite and helpful. The plumber was very good, too. They haven't rectified the problem yet but they're working on it. They replaced the water softener but somehow the particles from the old filter got into the water heater and the water lines still aren’t clear so they’ve got to come back out again. Nonetheless, we'd recommend them. They're a very fair company and I've not had any problems with them.

We had a claim for our garage door opener recently. My wife submitted it over the phone to AHS. She spoke with their rep a few times. It went very well with their contractor and everything's been great since the repair. So far, we've had no problems with AHS. They've been very professional and good.

Fast and friendly service. Very helpful contractor.

The times that we've needed service from American Home Shield, they've done really well. Their service is prompt and their staff has always been courteous to us. Last time, they replaced our garbage disposal and that was a very good experience. They set up the appointment in a timely manner and the person they assigned to do the task did a very good job. The price is fair for the service, that's why I've recommended them to three of my friends.

When my washing machine had a problem, I called American Home Shield and they've been right on time. The contractor was good and did what they were supposed to do.

I had a furnace problem so I submitted a claim online to AHS. The next day, I got a call and an appointment two days later. The contractor that was sent out was great and I enjoyed talking to him. He did a good work. Since the repair, the furnace is working great.

I submitted my claim with American Home Shield online and it was pretty easy. It took them a few days to get someone to come out but after that, it went beautifully so it was fine. Their contractor was very nice and courteous and the repair is perfect. It has always been a very professional and good experience with them. I’ve recommended them many times.

My recent claim with American Home Shield was a garbage disposal. I called it in then the repair people called that same day. A repairman came, looked at it, and installed a new one right then and there. I'm pleased with my experience with them.

I'd rather call AHS instead of submitting a claim by email on the computer. It's a very long wait always, but my interactions with the reps are very good when I'm able to reach one. Most times, the contractors sent to our home are professional and courteous, and if they're not, I complain about it. They never have the same vendors, so if you like somebody and the next time you call and ask for them, they say, "They don't work with us anymore," and I don't like that. In our recent claim, the guy was good and told me he was going to write me a lengthy email about everything he checked in our furnace, and I would have liked to have that. But I had to call them and there was only one sentence in his report, saying everything was in good working order. However, we don't think that our furnace is working properly because we find that it's cold now, whereas it wasn't so before the repair.

I put in service request for our Dishwasher. Water is leaking out of dishwasher when running. The technician came and noticed leak from pipe that feeds water and also from side of the door. AHS called back to me saying my dishwasher is not covered as the issue is not in dishwasher but a plumbing issue and ask me to pay another $100 copay as now it falls into another category. When I questioned that if water is coming out of dishwasher door when the machine is running then how it is a pluming issue and not a dishwasher issue. The diagnosis of the technician is not correct and I requested AHS to contact back the technician to ask clearly if he show water leak from side of the door or not. I also offered my services to take the photo for the leak. I was told by AHS that their technicians are certified technicians and their decision is final and it does not matter what I say.

On Friday morning my main sewer line became clogged. I called AHS and they submitted my service request to a local plumbing company and they said the plumbing co. would call and schedule an appointment to clean my sewer line. After several hours I called the plumbing co. The woman at the plumbing co. said that the soonest they could come out would be Monday afternoon sometime. Let's see, from Friday morning until Monday afternoon without using the toilet, taking a shower, using any sink in the house. I told her that was unacceptable and she said "tough" if I didn't like it then call my warranty company.

Look at the reviews. Somehow they remove all of the bad reviews. Very strange. I have been a customer of American Home Shield for a year and a half. The first time I used the service, things went great. The second time was okay. They took a little long to get someone out to fix my dishwasher but it was still okay. Here is my problem I'm having now. In January I called them because I had a problem with my washer and dryer. It took 6 days for Sears to come out. They looked at the washer and ordered a part. They looked at the dryer and said it couldn't be fixed. He told me to replace it and call AHS. I did. AHS said they couldn't do anything until they get the report from Sears.

We've been a customer for 20+ years in Dallas and Houston. We've used them a lot over that time. We had one vendor who wanted to sell us a new A/C rather than repair. Sent him home. We've had them fix furnaces, replace water heaters, microwaves, fix dishwashers, clothes washers, dryers, toilets, intercom system. All the providers are in the local area, many are the same time after time which makes working with them easier since we both know what to expect. I like the new system online, their prior online system was not user-friendly. We really like working with them, are fully satisfied.

Our water heater was not working properly so I submitted a claim to American Home Shield. It was replaced and the new water heater worked fine. The reps were polite and efficient and the contractors were good and professional. The problem was solved.

I was extremely happy. Our main floor heater went out and I had a two-hour window for the contractor to come; unfortunately, I was held up at the pediatrician's office and ran a few minutes late. I called the office and left a message and the contractor called me shortly thereafter to say he was already at the house. I asked him to wait since I was about 5 minutes away and he graciously did. He diagnosed the problem within minutes, and while parts had to be ordered and we had to wait over a holiday weekend and into the next week for them to arrive, when they did come, he came right back out and had them installed in short order and we had heat again. He came out on New Year's Eve afternoon, which impressed me as well, for the first call.

Once I heard back from the company performing the actual repairs, the appliance was repaired quickly and efficiently. This is a great service to have!!

Excellent customer service and service in a timely matter.

I love my experience with American Home Shield. Their contractors have all been very professional and great to work with. They always come out on time and everything gets fixed.

The garbage disposal all of a sudden started leaking water. We called American Home Shield and they contacted the plumbing service that came out. They called us and I sent my review. Within 24 hours, they were out. It was very easy to submit the claim. The hardest part for me is to remember where I put the AHS contract to find the number and the contract number.

I contacted AHS about a problem I had that got a little confusing because I didn't know if the problem was my actual jetted bathtub or the plumbing. They sent someone who does jetted bathtubs and when I explained to them the problem, they said, "Oh, you need a plumber," so AHS sent me to a plumber. When I talked to the plumber, he explained to me over the phone what was going on, so I didn't have to have him come out. A few months prior, I also had somebody come out to fix our old stove. He showed me some ways to clean things up so that saves me from having to fix something that didn't really need to be fixed. It's still not 100% but it's old and it's definitely workable, and I really appreciate what he did. It was great. AHS and the people that they sent to me, or were going to send to me, were all knowledgeable, polite, and nice.

December 28, 2015 we called to have our washer fixed. It was not balanced, the drum was lopsided. We were dispatched to a company that had poor ratings on YELP. After 4 times the tech coming out to fix our washer, he still could not and basically gave up. Also, he did not reconnect a hose and it ended up flooding our hallway and my son's bedroom. I called and complained to AHS, but no resolution. When the company could not figure out how to fix our washer, we had to call to get another company who was also contracted with AHS to get dispatch to fix this.

Our tenant had the contact with the contractor. To the best of our knowledge everything was handled quite satisfactorily. Our experience with AHS was quite good.

Recently, I contacted AHS for refrigerator service. The local service company is in Columbus, Georgia - just across the river from Phenix City AL. They got the parts. (It took a week to get the parts, even though you or I could order them direct from GE with overnight service.) When they had the parts, they brought them out that day, put them in, and cleaned up everything. It was a good job. And the fridge is running great and cooling again.

My hot water tank has to be replaced and the warranty says the water heater will be replaced at no cost. What it failed to indicate all the little items to make changes to fit the changes made in water tanks over the years like the stand, pipes, vents, etc to make it up to code, and instead of a service fee of $75 it cost me $845. Beware of the tricks which AHS charges for incidental parts hitch will cost you a fortune! I would be better off without the warranty!

No power in kitchen. Tech sent wanted $200. I requested 2nd opinion, no one was sent. Waited 2 months then got it fixed on my own. I am being billed for $75 service fee by American Home Shield for Ideal Services. The guy came told me that he will charge $200 & the walls have to be opened. I told him "let me get a second opinion". I called 3 or 4 times to AHS & no one was sent to get the problem fixed, so finally I got another electrician on my own who came on 12/07/15. Charged $150 & fixed the issue without opening the walls and everything is working fine.

We had a leak in our new house that was flooding the basement. American Home Shield could not get someone out here so they told us to call our own plumber and she checked that he was authorized. She then told us to have him do the work and fax a copy of the receipt to them. They claim that is is not the proper procedure and will not pay. I have been at them for one month to pull the call and see what their rep told me to do so they will know we followed what they said. They have given us the runaround and keep passing us off to someone else. This business is a scam.

We had an issue with our AC and called American Home Shield. Everyone was very helpful. The contractor was great and the AC has been working fine after the repair. The only issue I had was there was no flexibility with the schedule, the house wasn't covered on Sundays.

Everything was done very professionally. Contractor was on time, made quick repair, easy to do from start to finish.

The air conditioner was working very erratic and I never could set the temperature correctly. AHS came in and they took it out. In addition, they checked out my unit upstairs in the attic so I was very satisfied. They send people here that are very capable and knowledgeable of doing the job that they are assigned to do. They also give a quick explanation of what the problem is and they jump right in and fix it. Performance since the repair has been excellent. The only time they've had to come back is when they've had to order parts, but never because something they fixed didn't get fixed right.

Turned on the garbage disposal only to have water pouring from under the sink. Placed the call to Home Shield and within 24 hours we had a new disposal and everything was working.

American Home Shield is great. I had some intermittent electrical issue and they came in and fixed it in 20 minutes. The repair has been fine, and everything is great. I had good experiences when submitting claims. They do schedule on weekdays. However, I didn’t realize when I bought the service that they don’t do any expedited service. It doesn’t matter whether it’s an emergency or not. And as long as you’re not in a huge hurry, it works out okay. I have also learned to schedule around it

I've been a customer for a while and so far so good. I've referred your services to a few friends of mine.

My family has used AHS for several properties. In several experiences, it has taken several weeks to get resolution and in the case of a stove that got replaced it took from Dec 15 to mid February and they replaced a high end Thermador with a GE which although it had the same features, was a different size. So we had to have the granite cut to accommodate it and had to have a new electrical wire run because it used a different type, costing us hundreds of dollars extra. We also had a problem with the heater, the first person they sent out (a week after the problem was put in) actually broke the system, he drained it and didn't know how to program it.

I'm satisfied with American Home Shield. Our most recent claim with them was for the oven. Their reps were very professional and they took down my information. They said they would forward it over to the repair person and they did that. A couple of days or so, I got a call back from the repair people and the process started. Although they had to make multiple trips back because after they fixed it, it broke again so it's still not working now. But I talked to them and they said they’re coming back out again to check on it.

AHS has been excellent when I submitted a claim. Their reps and contractors have all been good. I recommend them.

I've had AHS since I purchased my home in 2006 and I've been satisfied with all their business. Six months ago I had a slab leak inside my home so I submitted a claim, and the rep who helped me was knowledgeable and friendly.

I called American Home Shield, told them what the problem was and they had someone call me within a day. The reps were very courteous, helpful and really wanted to know what exactly my needs were. The contractor showed what the problem was and fixed it. He was courteous and respected my home. Everything in total took three days, and I've had no problems since then. I have a different problem with another product so I'll be giving American Home Shield a call again.

I been with American Home Shield service since 9 months but I have complaint. It's best service ever I had. I had problem with refrigerator. I put request online within 24 hrs they send tech. It wasn't fixable so they offer me new one. Wow! I love this service. Thanks.

My refrigerator broke on February 14th. The technician arrived on the 17th. Only to say that he needed to order the part. Still waiting for it to be fixed. Today is the 23rd. I guess they have to make the part in China and send by a slow boat. I have not received any correspondence from American Home Shield or Bay to Bay Service and Appliance. What happened to taking care of the customer in a timely manner? I make sure AHS receives my monthly payment.

We had a claim with American Home Shield on our heating unit and the guy who came out was very efficient. The heating unit has been working fine since the repair. We’ve always had a good report. They’ve always responded in a reasonable time and had been very helpful to us. I really like AHS. We’ve had good service.

When I was submitting a claim to AHS, I called and they set up an appointment to send someone out to look at my panel on my stove. He came out and checked everything and explained to me what needs to be done. He said they would have to order a part and of course will call me when the part comes in and they did. They set up an appointment and he came back and took care of it.

I fill a device request with AHS on Saturday for a leaking garbage disposal. The repair company Master Tech Service Corp. that was assigned to the repair services called this morning and said that if no one was home between 3pm - 6pm that I could pay $114 for a tech to come out and check my issues during later hours. That was strike one and it raised a red flag. I should have told her not to worry about it then and asked for another company but instead I said "schedule me for today 2/22/16 and please call when the tech was on his way."

If you are looking for any appliances insurance for your house, I would never recommend this AHS company. 6 months ago, I requested the service on my refrigerator because it did not work properly & ice maker was not working too. AHS send me the technician from Accord appliances to fix. This contractor has all untrained unprofessional tech & staff, they took 3 months to order parts. After making so many phone back & forth, followed them up, I finally got them come to fix my refrigerator. I had to take off work whenever they come down, not just 1 or 2 days but several because of their irresponsible... As a single mom with 2 young kids, we lived without refrigerator to store our foods & milk for 5 months but it's not ending. Just after those 5 & 1/2 months waiting for fixing, the ice maker still not working.

Called AHS on January 8th for repair of my washing machine. The FIRST Contractor (L.A. Appliance) visit was until January 15th (one week later). Repair technician discovered major structural damage (broken housing and pump). Ordered parts and returned on January 29th (two weeks later) and discover replacement pump was defective/broken. Order another pump and returned on February 16th (EIGHTEEN DAYS LATER !!!). COMPLETELY DISASSEMBLED the washer only to discover another part was broken. Left my washer in a thousand pieces all over my garage floor and in the laundry home.

Very professional and courteous. They were able to send a repairman in less than 24 hours from when I made the call. I was very pleased.

Our glass door isn't working properly so I submitted a claim to AHS. The process was simple and easy, and the gentleman who came to fix the door was helpful. He explained a lot of things and did a great job. Since the repair, the door has been working much better.

Yes.

Duct work inspected by AHS Contractor. I was given a copy of the written report. AHS denied the sizeable claim based on an incorrect verbal assessment of claim diagnosis. After being a 13+ year customer of AHS we canceled. If one has small claims ($100.00) AHS will pay those. Have a large claim and they ignore written assessments of their Contractor and deny claims they base on verbal assessments their own contractor has documented otherwise!!!

I've had to use American Home Shield a couple of times and they've been really good. I recently filed a claim for my AC unit and it was easy. The contractors were great too.

After a continuous leak from our dishwasher, we called AHS. They responded immediately as did their contractor, A&D Appliance. The technician was knowledgeable and resolved our problem on the first visit. Both were very professional in their handling of our request.

Great service. Fixed dishwasher and checked on dryer. Told me what was wrong with both and he was correct.

American Home Shield gives me the guarantee of finding service quickly when needed. I have had AHS at my current home and past home and the assurance of finding a contractor when needed is greatly appreciated and valued. When I first moved into my current home, I had a kitchen faucet that was leaking. AHS found a contractor and they were in my home the next day to repair the faucet.

AHS responds right away whenever I submit a claim. The contractors they sent were nice and so far, I've had a good and easy experience.

Submitting a claim to American Home Shield is definitely an easy process and their rep is very good. We had them come out at least three times now, and every time they come out they've just been exceptional. So I'm real pleased. It's amazing and there's not ever been a hassle. They would be there after a couple of days, as quick as they could. They've always been excellent people. There was also an electrician that would come out if we ever had to have electrical work done on the house, and that person would be the one I'd call to come back out if I'd do some independent work and he wasn't under contract with them.

We've had AHS for 15 years now and I'm very pleased that I can just make a phone call and I'm taken cared of. Recently, I submitted a claim for a replacement of an evaporative cooler in one of our rentals. It was during the summer time so my tenant needed to have their cooling facility. AHS went out and inspected what needed to be done and then got back with me to let me know that they tried to repair the unit but they couldn't. They suggested for it to be replaced. Within a week, they got everything fixed.

American Home Shield came to fix my heating system and I haven't had any problem with them. I submitted my claim over the internet and they sent a notice telling me who was coming. The contractors sent were knowledgeable, professional, courteous, and knew what to do real quick. I knew what was wrong with it so they just made the repair. And the heater has been working good since.

I recently got screwed by American Home Shield (AHS), Kan at First Time HVAC in OKC, Carlos at All About Comfort HVAC in OKC. I have had a home warranty contract through AHS and my 24 yr old A/C died and needs replacement. I have invested over $12,000 over the years with AHS and only had minor repairs done and AHS reps have recharged and repaired this same unit without comment about exterior blemishes or the normal wear and tear. Kan at First Time came and made no attempt at repair and just reported to AHS that there was damage and it was NOT NORMAL WEAR AND TEAR (AHS contract language) and they voided their contract obligations.

Submitting claims with American Home Shield was a piece of cake. They were very easy to talk to and their contractors were very polite and professional. They got the job done.

The rep that I spoke with from American Home Shield was good and the contractor they sent out was great. They got here on time and were in and out in about an hour.

They've always been pleasant and really good to work with.

The air conditioning unit quit cooling so I had to file a claim with AHS. It was an easy process and the rep that I spoke with was very nice. After the repair, I haven't had another problem with the unit and it seems to work perfectly. Before we had the service from the AHS contractor, I had someone else come out practically every change of season, and they never found the problem. But when AHS sent their tech out, he found it immediately. The tech was knowledgeable and cleaned up after himself. Overall, I recommend AHS.

I own a rental house, it's a family home that I inherited three years ago which always had a maintenance company and they were good. However, they don't fix plumbing issues and I wanted a complete possible coverage on the house so I thought of getting another company. When I had flown to California last year, I was talking to this lady and she told me she had had American Home Shield for years and was very happy with it. That was the confirmation that I needed so I got double coverage for a year.

I've been with American Home Shield for so many years. They do excellent work to me and I have nothing against them. I had a water leak recently so I submitted a claim. The submission was alright and the operator was very nice. The contractor was likewise nice, and he was great. AHS did a great job and are always there to help me every time I call.

The pilot light in my oven would not ignite the burners. I called AHS. I was contacted by a local merchant that services Sears appliances. He was out in about a half an hour and had the problem fixed in a very short period of time.

We had a leak so I sent in a claim to AHS. As usual, it was trouble-free and their contractor came out on time, did their job and cleaned up before they left. Overall, AHS is good.

I submitted a claim online for my refrigerator and AHS sent me the confirmation right back on a Sunday. By Monday morning, the repairman was already calling but my refrigerator started working so I canceled the claim. Still, I would recommend AHS.

When I bought my house, the person that I bought the house from already had AHS set up and I haven't had any issues with them.

It was an easy process dealing with American Home Shield. It’s been quite a while but the representatives were knowledgeable and were able to assist me with all of my questions.

My latest experience with AHS was a model of excellence. AHS responded quickly designating a contractor to provide repairs. The vendor (the best in our area) quickly fit our needs into their busy schedule. Though he was late, I was confident in their trustworthiness to leave our door open for them to work. It was necessary for me to leave temporarily to pick up my son from school. He arrived, assessed my needs and returned to meet me and complete the repair in a timely manner.

I recently submitted a claim with AHS for the burner on our stove. I called and explained it and their rep was friendly and knowledgeable. The stove had some issues and the contractor said we had to get a replacement.

I have a very good experience with American Home Shield. They came out within a day or so. I had a problem on my dishwasher about three times and a technician came out and got it working and then it went bad again but it's working now. They also got my refrigerator working too. I had them out twice for the ice maker various times apart. Then they came out and fixed my microwave too. So I'm happy. Contractors were all very helpful, friendly, professional and were top of the line.

I submitted a claim online to AHS for my garage door and moving through their website was easy. The contractor did a good job and explained everything to me.

My cooktop hot surface alert lights do not come on due to a blown circuit. I have AHS 3x3 plan which covers all parts of the cooktop. The technician from AHS agreed it's a safety concern. AHS denied coverage of this stating this is a "cosmetic" issue.

I love having American Home Shield because they've helped me several times. I appreciate the service. However, it takes longer to get somebody out here and when we're out of heat and it's cold, we don't want to wait. Finding people in our area is part of the problem because it's a rural area. We have two or three contractors in our little bitty town that service things but for some reason they're not on AHS list. Also, AHS sends a different contractor every time. I don't want to do without American Home Shield but I do wish that they have a better network of people that they could send.

Our microwave stopped working. We called, the repair contractor called us, came out and tried to fix it. He was very nice and did the best but was unable to repair it. So then the replacement company called and gave us some options for a new unit. We picked a unit and they brought it out and was very professional. Very happy with the service we have received from AHS.

My air conditioner fan went out, so I submitted a claim with American Home Shield. They set up a repairman to come out, and he found the problem. They had to order the part and as soon as the part was available, he called and came right back. He was efficient, on time and cleaned up after himself. His performance was excellent. My air conditioner has been working great when it's hot. And so, I've recommended them many times.

We're in the middle of a claim. I had two toilets that gave me issues at the same time. One of them wouldn't flush all the way and the other one is leaking around the base. Within a day or so, which was fine with me, the plumber called and made an appointment. He came out and said he fixed the one that wouldn't flush. And the other one he said that he needed the wax seal. It needs to go under and he just used his last one. That was a week and a half ago. He said that they will be in touch with us in a couple of days and come back and finish the job. I haven't heard from him. The one he said he fixed, as soon as he left, I put some paper in it and flushed, but the paper didn't go all the way down. So the repairs aren't finished yet. One toilet is not working at all and the other one's leaking. And since we have five people in the house, it's inconvenient. I wish the contractor wouldn't wait so long to get back with it.

All our claims with American Home Shield went well. And the items they've repaired have been excellent so far.

I actually had a positive experience once with AHS. But this experience literally takes away any good you could've done! I have been without cold water since December. It's now Feb 16th, every time I call, you say 24 hours. Last I checked we're at 1500 plus hours! But today took the cake. I called even waited a week hoping just this once you would do as requested. Wrong again. I was told 24-48 hours more. Then when I asked to speak to a manager, I was told 24-48 hours. There's no one that can help!! I was told I had to contact the contractor myself to get the buyout price. The same company that hasn't called since December or answered their phones!

I called American Home Shield and they sent a plumber out to look at my water heater. They determined that the water heater needed to be replaced and that's what they did. Their contractor was very professional and did a good job. T^he water heater is working fine and it's a big help to have hot water.

I feel comfortable having AHS and I hope if something goes wrong that it can get fixed.

We called American Home Shield, told them we had a problem with the washer and the dryer. They asked us to pay the first $75 for the service call. And the guy repaired the dryer but couldn't repair the washer. So, we got a new washer out of them. The performance has been good since the repair. Everything went well and we were quite satisfied.

Recent AC Service. Contractor promptly contacted me, showed up right on time, and made the repair properly. Support from American Home Shield was excellent from start to finish. I am a satisfied customer.

I submitted a claim for my furnace and the process was straightforward and easy. I used the website and got a call pretty quickly. The technicians were very professional. They called ahead, arrived on time, and knew what they were doing. They explained exactly what the problem was and what has to be done..The repair fixed the issue and the furnace is now working as it should.

Service provided was great. Very friendly and helpful. Also operator was very friendly and helpful when I called for service.

We recently submitted a claim to American Home Shield because we had some refrigerator problems. At first, the ice maker was bad and they couldn't fix it, so they got us a new refrigerator, although it took them about four months to do that. The contractor they sent did fine but the problem I have with American Home Shield is them making more people to answer the phone and it takes a while to get contact with them. "Your call is very important to us" and you hear that like 47 times and you sit there for five minutes and all of a sudden, you’re realizing your call might not be that important. But still, they've come out and fixed the few problems we've had with our appliances so I've been very happy with the company.

Having the AHS gives me a sense of security in case we have a major need for a repair.

On 11 Jan 2015 my Ice-Maker broke and I called AHS for service. The first contractor never call me and when I called them they never returned my call. I called AHS and asked for a different contractor and they assigned me a new one. This contractor did call and after standing me up for the first appointment showed up for the second one. He said that I needed a new unit and placed a call to AHS to order one. On Thursday, 11 Feb (one month with no ice-maker) he called and said that he would be by on Saturday the 13th to install the new unit.

The main experience I had was in my previous home about four years ago. One of my air conditioner unit stopped working. AHS sent a repair person who thought that he has fixed the problem, but within a short time the AC unit stopped again. This time, it was determined that the compressor needs to be replaced. Without calling that as a separate service call, as it was within the time limit of the previous call, AHS replaced the part and the AC was repaired.

My most recent claim with AHS was our Sub-Zero refrigerator - it’s an over and under refrigerator freezer and it’s built in. There was a problem with a freezing drain. Submitting the claim was always easy and we've used them several times in the recent past. But, we struggled mightily to get it resolved because not any of the vendors that was sent out was familiar with nor capable of fixing the Sub-Zero. We had people out four times and finally we called a Sub-Zero rep who sent out a very knowledgeable guy who fixed it. We had to submit an independent claim to American Home and they easily honored it and stood by us the whole way.

When I call in with a problem, the individual answering the phone is always courteous. After asking a few questions in order to better diagnose my problem, he/she assures me that someone will call me in a short amount of time. They also give me a confirmation number. Very shortly, I receive a call from the repairman. They also ask questions, schedule an immediate appointment and are always on time. They check out the problem, call AHS while they are at my residence and get confirmation that they can do the repair or replacement. Then they schedule the next appointment (which is usually the very next day, if they don't already have spare parts with them). Turnaround time is fantastic. I have recommended AHS to many of my friends. Being a real estate broker, it is nice to suggest AHS to prospective homeowners and tell them that I use this company and am highly satisfied.

The light went out on my fan in the kitchen and it's the light that I needed desperately. So I went online with American Home Shield and checked on the part where it says electrical problem. Immediately I got feedback telling me who would be calling me. Then shortly, I was called by the company to set up the appointment. The contractor they sent from Central Electric was very nice, polite, prompt and professional. He came to see if he could replace the light but there was no fixture that he could get to go with the fan. So he had to look for and add a new fan with another light. He was not just a handyman, he was also an electrician. He cleaned up after himself, took all the junk out and left me the little brochure of the new fan. Everything was all done within three days. I like the new fan and light better than what I had. It's been perfect.

Everybody that I speak to at AHS is helpful in getting my problem solved. I definitely would and have recommended it to everybody I know.

I'm very impressed with the customer service on both American Home Shield and the contractor they sent to fix our outdoor Ac units, Myers Comfort Specialists. They've all been very easy to deal with, straightforward in giving communication and effective in getting the work done, instead of giving me the runaround and trying to stall on getting stuff done which is a typical experience with insurance companies. Also, American Home Shield sent somebody out quickly without much hassle and their reps didn't keep me on the phone too long, which is great because sometimes it takes an hour or two on the phone dealing with a lot of issues. They've given me peace of mind knowing it's going to get done and not having to worry about it.

We've had three claims to American Home Shield and the most recent one was because of a heater problem. Making an initial contact with them is not always the quickest - it takes several days. But once the contractor contacts us, we can get it set up and the claim is addressed quickly. In the case of our heater, submitting the claim was great. But it took a few days for somebody to get back to us. When the serviceman from the contracted company came out, he was very polite and neat and the repair was made the day after that. That was a good experience, though, and there were no problems after the repairs were made. Overall, I've recommended AHS to several people.

Our furnace won't start, it's -10 degrees and they won't send anyone out for at least 24-48 hours. This is horrible... Oh and if there is any damage (ie, pipes breaking) they won't fix it. This company is a joke. To anyone offering a home warranty with your home for sale please go elsewhere. This company has zero compassion and does not care for their clients.

Good luck! We had a pipe in our kitchen DISINTEGRATE this morning and were told that there is no need for an expedited service call because there's not an active leak. Mind you, I have a silver dollar sized hole in a pipe and no access to water to cook or wash dishes with, with a 2 year old in the house. The earliest we will have a service provider available to us is Tuesday. Ridiculous. And you'd better believe this will be on every possible review site I can find. Save your money and start an emergency fund.

My most recent claim with American Home Shield was with my heating and air conditioning unit. I'm not happy with it right now because the contractor they sent a month ago doesn't seem to know much about the unit. He told me I needed a new compressor so he ordered one, gets it and puts it in the following Thursday. After a week, the unit quits heating again. He comes again and tells me I've got tiny holes in the evaporator core and that he's going to get it but he had to order them. He didn't have much knowledge as I would hope when we first diagnosed the problem. Had I been in that situation, I'd make sure the entire system was right before I prompt R-22 and charged my customer $550 for something that evaporated within a week.

Great service. Very prompt and issue addressed quickly.

Our dishwasher that has been in the house for a number of years tore up so we called and notified AHS that we had a problem. Then they gave us the option of finding the dishwasher that we wanted, as long as we were in a certain amount of money which was enough to pay for a dishwasher and we had to pay the installation fee. The representative we spoke to during the process was very friendly and knowledgeable in answering all of our questions.

The telephone operators were always most helpful and accommodating. I filed a claim for my heater and the first company AHS sent out didn't have the right tools. We then got a second opinion. The other one came out and diagnosed it with my help because I told him what the first guy said. But they had to get parts from Sacramento. I was without heat for over a week which was disconcerting. It was very slow. Once the parts came, the guy came out and replaced the parts in over an hour or two. My heater has been working ever since.

The contractor that put the new air conditioning unit on the roof was wonderful. He answered my questions and cleaned up after himself. The unit has been working okay so far.

I reached customer service and was on the phone for over an 1/2 hour while the customer service representative tried to address my issue. Facts: Contractor scheduled to be here between 8 a.m. and 11 a.m. today. At 11:36 a.m. I called company and left voice message asking if someone was on the way. At 12:22 p.m. I call a second time and reach the owner. His explanation was that he must have given the technician the wrong address and would call the technician, find out what happened, and call me back. (Now I said to myself, from 8 a.m. to 12:22 p.m. the technician never figured out he had a address that he could not locate). Not buying the explanation. The owner never calls back and at 1:34 p.m. I called again and got the answering machine. Still no response as of 2:30 p.m from the owner.

The most recent claim I did with American Home Shield was for my hot water heater. I called and they got somebody out here right away and got it done within the same day. The reps I talked to were very professional and fast. Excellent customer service! I was very pleased. The contractor did a professional job. I was very happy with AHS at how fast they jumped on the issue and got it done.

We use American Home Shield quite a bit because of the service they provide and their quick response. I have AHS on my home and my rental house. It's on my in-law's and parent's houses as well. Three weeks ago, I had a claim to AHS regarding a heater fan motor - I had it replaced. I had no problems submitting the claim, and when I called them, they referred me to Greenway. Greenway immediately came out and stayed several hours until they resolved the issue. After that, I didn't have any problems.

Contractor was knowledgeable, very helpful, and completely solved my problem.

The service was good and resolved our problem. The contractor was clean and efficient. He came in a reasonable amount of time and we are happy with the results.

The workmen were prompt, friendly, and professional. I had an old dishwasher but they were able to fix it. They were clean and left no cleanup for me. I love the security that I feel with AHS. I like the way they work in getting a company for the job. I also like the price.

Everything went well when I submitted claims with American Home Shield for a wax seal on the commode and a water heater. The reps were very good and their contractors did what they had to do. They repaired the seal on the commode and exchanged the water heater. We had a little problem with the person that came to do the commode, though, and AHS had to send out two people to get the thing done right. Other than that, I had no problems.

Renewed with confidence and reassurance. Phone representative was very helpful in restructuring my policy so to get the most benefits possible when my policy was due for renewal.

I have everything in my household insured by AHS - my appliances, water softener, garage door openers, except for freezers which they do not cover anymore. I hope they would put back coverage on freezers because I have three of them. Nevertheless, I have had extremely good service out of them and I have recommended them to several people. They have taken care of everything that I needed servicing. When they couldn't make it right away, they let me know and we set up a time that would work for both of us.

The whole experience with American Home Shield was very good and professional and I was very satisfied. I had submitted a claim for a hot water heater replacement and the reps were good. They got in touch with the people who do the work and the people got in touch with me. They looked at it and in three days they had the water heater and installed it. The contractors were wonderful - fast, good and very professional.

Be careful with AHS when you request for service, they will send some Handyman cheap company to repair and replace with off-market parts so they can come out again and charge $75.00 fee for coming out again. This is like ripping off customers.

I have been a customer for two years and had two repair request during that period. The second request was a ceiling fan that took six months to repair. Following many phone calls etc it was finally repaired. Six months of contract fees was more than the fan was worth. Not worth the assumed warranty.

Most people write positive review of AHS if they've never had a claim or only tiny claims ($100). If you ever have a larger claim (replacement of an appliance, HVAC, etc), be VERY CAREFUL. You have ZERO choice of contractor or brand of appliance - furnace in my case. The contractor selected was not prompt and showed up very unprofessionally. Called to see what my options were and was told getting cash at their discretion was the only alternative. I asked for a second opinion and when they confirmed, I asked AHS to use the second contractor - was told not possible.

I called American Home Shield to submit a claim for my new heat pump that was not working. They set up a vendor to come. The vendor came out, diagnosed the problem, called back with his findings and the problem was resolved. Our heat pump ended up being replaced. Their claims process wasn't terrible. It was very seamless, other than the duration from ordering the equipment. But it's not to be helped, it was fine.

American Home Shield came out promptly to fix my water heater. The contractor who came was very knowledgeable, polite, and told me what was wrong and what he was gonna do. AHS got it all fixed for me and I am very satisfied with them.

We have an AHS home warranty. Our fridge stopped working on New Year's Eve and we filed a service request with AHS. They sent us a technician from Sears. The technician has come out 5 times and replaced the fridge compressor twice and the fridge is still not working. Since the tech had not provided a diagnosis to replace the fridge, AHS sent out a technician from a different vendor. He said the compressor needed to be replaced and now the fridge also has a leak. AHS then passed the work back to Sears to fix something they have already looked at 5 times. I contacted AHS customer service and multiple occasions and I either am told to work it out with Sears or I am put on hold and eventually hang up. AHS is obviously trying to avoid their responsibility to properly repair or replace the fridge, hoping that we just give up out of frustration. AHS lacks integrity.

My heating system was completely covered inside and outside with ice. My neighbor found it after church on Sunday. I immediately called American Home Shield. The young lady that helped me tried to get someone in our area to pick up the call for heating issues. It was in the high 30's. I was not able to get it fixed on Sunday, however, I was called early Monday to tell me the heating repair company would call soon. He did call, came over in 30 minutes, checked the unit (which it had to defrost before he could work on it). He turned on the emergency heat. The next day the heating system had defrosted enough to be fixed. I was most impressed with this company.

Aquarius Heating and Plumbing would bill for hours of work they never did. Nor completed. Not only that... they damaged my home from improper installation. Ultimate Plumbing also improperly installed and then wanted me to pay "again" to fix a problem they should have taken care of when they installed. American Home Shield only wants to collect their fee and be done with you when their contractors are dishonest. Never again will my friends, family or business associates use American Home Shield.

My most recent claim with American Home Shield was for a washing machine. My experience submitting the claim was outstanding and so was the contractor. I was completely satisfied.

I have had AHS for many years (probably 20+) and have had some good results and many bad results. So I contacted them this morning and everything went well and a service call number was established. 5 hours later we still hadn't heard from the trades people, so I called them and they informed me that nothing had been scheduled and that by my contract they had 24 hours to schedule the service unless AHS bumped up the priority and I would have to contact them to get this done.

Our water heater pilot light will not come on. AHS does not have a vendor coming out for 2 days. The representative told us that it is a non-emergency and that is within their rights. The price keeps getting more expensive but the service is not keeping pace.

Replacement of refrigerator: We were very satisfied with the end results.

This past summer, we needed to refill the coolant in our air conditioning. We submitted a claim to American Home Shield, and it went smoothly. Everything was good with their rep. Also, the contractors were very friendly. However, it took a bit longer than I would have liked for them to get everything organized, so we went for a while without air conditioning. But as far as the repairs went, it was pretty quick. They were in and out, and weren't in the way of anybody at home. We don't have any complaints. They're good and I would definitely use them again even without American Home Shield.

I have had 4 visits from the Sears service from January 13 to February 1st. Each time the technician comes, he discovers another issue and orders parts but cannot diagnose the problem or timing for the resolution. On February 1st he ordered another part which had already been replaced initially and this time the delivery for the part was to be on February 26. I have called AHS 12 times at different dates and times trying to get an answer or options to my situation and have been transferred to one department and to another. Finally today they told me someone would call me within a week since the case had actually been assigned to someone in Customer Relations. I have had 3 contracts with AHS including 2 rentals and will think twice before renewing with them. I just pray that I have a working oven before Easter!

I've had AHS for many years (15 in Jacksonville, FL) and I think about 13 in Fort Walton Beach. I don't worry about my appliances other than scheduling preventative maintenance. In Jacksonville, the refrigerator that came with the house stopped cooling. One call to AHS and they arranged service man to come out. Paid a one-time service fee and then let the AHS work with service man. Long story short, I got a replacement refrigerator and am very happy with service and AHS.

I called AHS and told them that I needed work for my furnace. It took a while to get somebody because they are getting more automated which made the process more difficult. They are getting further away from human contact which is more inconvenient and unpleasant. It took three visits and a long time for the part to come in. It was in the coldest part of the year, so it was very awkward that way. Luckily, I had this couple of infrared heaters keeping my house fairly warm. Finally the part came and the contractor put it in. The contractors were very nice and worked together to figure out how to do the repair but the furnace was still making funny noises afterwards. One night I called AHS because the furnace made loud noises a couple of times which woke me up. They kept saying that it's just a part of the furnace that they cover which made me think that AHS might not have fixed the problem. That wasn't so good.

Washer replacement - I am satisfied with the way it is handle. I would recommend anyone to get your coverage. We also had to have a water heater replaced and everything was handled very to my satisfaction.

I know AHS is a good company based on reviews. However, when I go on the web site and enter my correct information I get a message that there are no contracts for me. I get emails soliciting my business and once inferred I needed to renew, as if it does not automatically renew. I have been a customer since January 2015 and have an automatic payment. Even the telephone automated system tells me I do not have a contract so I have a very, very long wait to contact the Billing Department. They state they do not know why the web site says I don't have a contract but they assure me I do.

American Home Shield gives us as homeowners a sense of peace. I have recommended AHS to our family and friends.

My heater wasn't working and I called it in with American Home Shield. The first lady I talked to on the phone forgot to give me a contractor's name and did not get my name and contact number. I never heard from her. So I called them back the next day, and I got a work order number. They got a contractor and the contractor contacted me. The contractor came out, worked on it and got the job done. He went right to what it was causing it and it took him less than 30 minutes to do everything. I had another contractor who came before but had to come out three times because they didn't know what they were doing. Since the repair, everything was excellent. I'm satisfied with American Home Shield.

Calling in claims for our washer and microwave wasn't difficult and the AHS contractors were fine. The one problem was the first guy that came out ordered a bunch of parts which were delivered to the house. And then the second guy that came out looked at it and said, “This just has to be replaced. We can’t even use all these.” So what it did is it delayed everything. Getting it taken care of, once that determination was made, was not a problem. Everything's running pretty smoothly now. But it would’ve been nice if the first contractor had gotten it right. The parts were in two giant boxes and three small boxes, all sitting in our garage, so they were space-consuming as well.

We had a drain backup on a Saturday but AHS was unable to find a plumber. I thought the problem could wait until Monday but the problem went crazy on Sunday and I ended up calling a plumber on my own. The plumber that AHS scheduled showed up on Tuesday and by that time we had the issue resolved. I was thinking that AHS would reimburse me but they did not. It turns out that AHS don't do drainage backups. It was written in what they cover and what they don't cover. American Home Shield needs to get some plumbers who come on the weekends for things that they do cover.

Issues: Poor quality control between customer service representatives. (Spoke to 5 different folks and I had to ask the right questions to get the assistance I needed - even though I explained my situation clearly on the 1st call.) Not responsive to emergencies (my experience was a water heater bursting on a Saturday morning). 5 inquiries in 24 hours to find out the status of my "emergency" service request lead me to just handling the situation by myself. Lowe's and Home Depot can install a water heater the same day if you order by noon. Save your money unless it comes with the purchase of a home or you don't plan on using it when emergencies happen. You can save the money and save it for when you have emergencies or when your appliances fail.

AHS has polite and professional reps, but I don't like their service fee. I always tell them I'll pay it in advance, but then they charge it twice so I have had problems with my bank with that. I asked them to send a letter and they say they don't do that. When they send out a technician to the property to be serviced, I am not there so I cannot give them a check for $75.

My heat went out on me. I had to go through the internet, the form just came up and I told AHS what I've got and it was a very nice process. The people that came out seemed to be very knowledgeable. They didn't fix it the first time but did on the second time. The first part was covered by the warranty but the second part wasn't because of some add-on, but my heat's been working fine ever since.

A couple of things came up and AHS always readily and speedily took care of the problem. I had them for many years, and last year I've got my air conditioner, compressor, dishwasher, and ceiling fan replaced. They're honest, have a fair rate for the service that they offer and they do what they say they're gonna do.

Everything is good so far with American Home Shield. We’ve never had to call them yet. I think it’s a good thing to have if you own a home.

Customer service is very personalized. AHS makes you feel like a family member where you're treated with respect.

I've always had a good experience with AHS ever since I've had them. Submitting a claim to them has been easy, fair, and upfront. The claims are done in a timely manner. Their contractor who came here explained everything to me and was very professional. Ever since the repair, my unit is working fine now.

American Home Shield replaced our stove. Submitting a claim for it was a good experience. I had no problem with the contractor. The stove is a little bit longer than the other one because the back of it set out a little bit farther than the original one.

Contractor made it out the next day to repair the heating system. Luckily it was just an element that needed to be replaced.

I haven’t had a claim with American Home Shield in over a year and the last time I called to submit a claim, the representative took the order on what I was calling for. They were knowledgeable and friendly, but they were not very supportive. Also, I’ve had contact with four contractors and I didn’t really care for them particularly because they were not really trying to help repair the situation. They were overpriced for what they do, and I felt like they were working for AHS instead of really trying to work to get the customer issue resolved. If I had hired a contractor on my own, it would be different and my interaction with the contractors would be more personable. They need to make some improvements, so I’m not likely to refer them.

They are okay...

I have not used the services but the AHS representatives have been helpful and friendly.

Although I have never had the need to make a claim, when I have spoken to customer service, my experience has been positive. Thank you for your kindness and willingness to explain everything thoroughly.

The contractors were very professional and very qualified. The HVAC person from Babb's was able to fix the issue I have had since I moved in and had called about when I first moved in. I wish you would have sent them out the first time I called. As always, A1-Haney employees are friendly and very professional.

My first claim with AHS was for a repair on my stove. Submitting it was fine but the whole process was a complete disaster all because the company said that they were going to waive my deductible, and then the first contractor that came out wanted to charge me. Then another contractor came out and they had trouble with the paperwork. The problem was a miscommunication between the repair place and their technician, they're not sending the right information. Eventually, I got the stove fixed, but my first claim was a whole dragged out process - it took way over a month. Nevertheless, when they fixed the stove, the repair was good. I'm still with AHS because I like their program. It's a good program and the price is right. I would recommend them.

We submitted claims to American Home Shield regarding our dishwasher and furnace. And both experiences were handled very well. Their representatives were friendly and they answered my questions. I had very pleasant talks with their contractors too and I was amazed how good both contractor companies were.

AHS has A-US Airconditioning of Texas as the service supplier for the San Antonio area. The furnace was replaced under the AHS contract and I was billed 800+ dollars for items not covered. One item on my bill was a Flue pipe replacement billed at 450 dollars. When I inspected the install I noted that only a 16 inch piece of flue was installed. I spoke with "Kenny" at A-US Air and was told that 450 dollars is a flat rate charge for any length of flue and AHS approved the rate charge. 450 dollars for a 16 inch piece of flue pipe is Gouging. They can't make money on marking up the equipment as it is furnished by AHS and they must not be happy with the installation labor provided by AHS so I have to get "burned". It is not right and people should be aware of it.

I have been with AHS for about two years now. When I purchased my home the warranty was already purchased, so when it expired I didn't think about it I just registered again because I hadn't had a problem yet. Well I guess I should have read the fine print. Recently I requested service to have the hot water nozzle fixed in my child's bedroom. This was in October, it is now February and I still only have one working shower in my home. The company assigned to repair my plumbing was Rite-a-way plumbing. I have taken off work several times since my initial appointment and the company never showed or even called to cancel. They kept giving me the runaround.

We had a problem with a stove so we filed a claim with AHS. They contracted a good repair organization - it was well-handled and I was very satisfied. The contractor spoke with AHS on a couple of occasions when different parts were needed because the problem developed as they learned more. Once they got to the final correction, there were three different things that arose. The contractor was able to solve the problem and it's been perfect since the repair. We've had American Home Shield for a number of years - when we moved from the suburbs to our apartment in Chicago where we bought an apartment a little over a year ago. We also took it out up here and have renewed our contract with them.

My furnace went out on Wednesday. I called American Home Shield and the tech came out and declared that he had repaired the furnace. On Thursday night, the furnace stopped working again. I called and the tech came out again. This time declaring that he needed to order a part. He also stated that the furnace part would not arrive until Monday. I protested however was told that was the best he could do. I called AHS and was told that because the part was on order, I had no recourse but to wait for the repair no matter how long it takes. Keep in mind that I live in Chicago and this is the last week of January.

My recent claim with American Home Shield was my heating and they took care of it. The only problem was the guy who did the repair got fired and AHS couldn't find the part that he took. It took me a couple of days to get the part but my fireplace worked in place, so I didn’t have a problem. It wasn't their fault. The contractors they sent were all good. I had no problems with any of them except for one guy on the refrigerator. He was nasty. He said it was my fault because there was dust on the vent that blew. They sent somebody else here and he replaced a big part in it, so apparently, it was not my fault. So far, everything was good!

The AHS people were helpful in explaining benefits and helping us understand our responsibilities, and financial commitment. The opportunity to select our own fan was important and a bonus. We were able to replace our fan with the same one. The contractor who installed was an experienced installer and worked quickly.

I had this warranty for 2 years. Used them twice for a service call. They sent the same company for both calls. The first service my a/c was fixed although the contractor was not the most polite person. A year later the same contractor sent out for heating issue. He walked to my door rudely, asked what my issue was, and told me it was not his problem, it was the way my house was built. Did not bring the proper equipment to look at my unit so he did not check it, walked out to his van, and drove off never saying a word to me. I canceled the warranty as I was very upset and now a few weeks later I'm getting charged a trade service fee for a technician who came out to not perform service or diagnose my problem as that is the definition of a trade service fee. I don't think it's fair to pay for someone to come tell me it's not their problem.

I alerted AHS of a refrigerator problem on 12-24-2015 and after 5 visits from A&E (Sears) the problem continues to this day. Sears does not know what they are doing and AHS is clueless on how to properly manage a problem and help the customer resolve the matter - they can only read from a prepared script and are really nothing more than robots. Sears could not find the part, which I located on the internet in a matter of less than 1 minute. Then AHS has yet to give me approval to purchase the part and see if that correct the problem. Oh, and they told me to call them back if I did not hear from them - so much for customer service.

Contractor very professional and on time. The issue was resolved in a timely manner.

My microwave stopped heating food, and American Home Shield referred this one company that sent out two clowns who didn't know squat. I was not impressed at all. They said they needed to replace the magnetron. It took two weeks for the company to get in touch with me and I complained to American Home Shield. I looked at reviews online and everybody complained about the same thing. They never got back to them. When they showed up, they popped in for five minutes, put a cup of water in and said, "Oh yeah, it's the magnetron." Supposedly ordered a magnetron. A couple of weeks later, they came and replaced it. It worked for a couple of days and then it wasn't working again.

We submitted a request to repair a cracked Jenn-Air cooktop in November. They sent out a repairman who seemed not to know very much. He always came after hours - as if this was not his primary job. They found the same cooktop and replaced it within a reasonable amount of time. That cooktop stopped working within 2 weeks, so we submitted another repair request before Christmas. It's been 5 weeks and they either can't find the model number (they have had that on file for a long time), or can't seem to get a part which has been on order for 2 weeks. We've had to call them several times for updates.

When I purchased an American Home Shield (AHS) warranty in 2015 I was told that repairs and/or replacement requests were very simple transactions. I was concerned that in the event of an appliance breakdown the warranty company would require me to jump through hoops in order to obtain coverage. I was assured that this was not the case and that when/if an appliance was broken, it would be quickly covered without me having to put up a fight. Unfortunately, I took them at their word and choose to purchase a policy. Big mistake!

Every time I use American Home Shield, the people they send out has always been professional with knowledge of the product they are working on and they do a great job. I always had no problem with them. Submitting a claim is not hard to do and the repairs have been outstanding. I highly recommend AHS.